2024 MINI Clubman

Letter of Appreciation

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Overall Experience: 5.0

Dear Mr. Coles,I'm writing to thank you for your kind help regarding the repair work of BMW 435i recently.We were a group of 3 people (My aunt, uncle and I) who visited Salt Lake City on Sept 23, coming a long way from Vancouver, BC. It's the first time for us to drive ourselves in the States to have sightseeing, and BMW 435i is the only mode of transport we could rely on this time. Unfortunately, My aunt, who was the driver at that time, hit the curb in front of our hotel which is Fairfield Inn & Suites Salt Lake City South, located on 594 West 4500 South, leading to the damage of one of the rims on the back left wheel around 6pm. We felt kind of helpless given the rainy weather and unfamiliar environment at that moment. We decided to find a BMW Store so that we may get sort of professional repair services. Luckily, We realized that there is one BMW store which is not too far from our place. However, we were so disappointed when we were told that the business of BMW parts department were already off when reaching the store. At that very desperate moment, I believe that you were learning about our embarassing situation through your colleague and then you offered to walk out of your office to give us a hand, trying to help us inspect the condition of our vehicle. We were so moved to receive your passionate help given the fact that your professional talk as well as your customer service-oriented attitude deeply impressed us during the inspecting process.We have just arrived in Vancouver safely last night thanks to your inspection, and we really couldn't have a safe journey without your generosity. Your "American spirit" really means a lot to foreign visitors like us.Thank you very much again. I hope that everything goes well with your future business and I wish the future prosperity of MINI in Murray!Welcome to Vancouver! Please remember to contact me when you have a chance to visit and I will be more than happy to show you around the city!Yours sincerely,Jimmy Xu

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