Mini of Murray

My Mini would not start needed a diagnostic test

We were completely ignored for several minutes when we entered the service area until i finally walked up closer face to face. Diagnostics were very expensive with no results. Other than they didn't know what was wrong, computer was wrong one for the car, needed a new one (1,500.00) I am the only the 2nd owner and have had the car for 8 years, no way the computer had ever been taken out, unless Mini dealership did it. The battery worked when we towed it down. Now they said it was ruined and needed replaced (300.00). Everytime they touched it another fee. We said we didn't want the battery because it didn't run anyway and we would not pay such an outrageous fee. They would charge us 40.00 to take it back out! So my husband took it out, 5min. We towed it back to our city, we didn't trust this dealership, and we had been treated very rudely. Service techs stood around and watched making rude comments about us as my husband and son-in-law tried to load it on a tow dolly. One man finally came over to help. We ha dto pay almost 400.00 for nothing and treated worse than we have ever been treated. I have loved my Mini, but such a bad experience I will never buy another. We are 300 miles from a dealer and Mini makes it so no one can/or will work on them. ( As a follow up: we were able to go elswhere and get it fixed for $300, without the rudeness.) Linda

Smooth dealing and efficient with the buying process

Our experience was very pleasant. Tony Poulson was extremely knowledgeable and personable. He communicated well and displayed good flexibility in purchase options. After gathering just a few items about our desires and what we had interest in he found a great vehicle for us. He showed a flare for options to add and personal striping for our vehicle. One of the very best times I have had buying vehicle and it was because of the staff, the dealer, and the available inventory.

Recent Service Visit

1. It takes more than a week to get an appointment.2. An hour for the diagnostics is extreme and it usually is more than an hour.3. The charge for the diagnostics is extreme.4. Once I was told what the diagnostic was done and my vehicle would be ready to go, the estimate was 20 minutes it took more than 40 minutes before I got my vehicle.5. Basic parts aren't in stock so a second visit is required. Very inconvenient.

Best Sales Experience

Tony and Scott service was outstanding and impressive. They answered all my questions and gave my wife confidence in the Sales process. This was seriously my best experience at a car dealership. Tony was very thorough in explaining the details and was exceptionally knowledgable of the Mini product.

Best Service Ever!!!

I might have not been able to purchase my Mini in your dealership, however because of the high level of service and extreme satisfaction with both the Service and Parts department I will ensure that my next Mini purchase will be at Mini of Murray. Levi VanWagenen is the most professional, experienced and knowledgeable Service Advisor in the business. My car had a TON of issues and I mean a TON!! Levi ensured that every single recall and under warranty issue was resolved and completely taken care off. I mean who does this!!! I feel safe and secure knowing that my car has been taken care of and thus will it will take care of me and my family. Levi is thorough, open and honest and will provide best recommendations and suggestions for maintenance and care. I have highly recommended him, the Service Team and Mini of Murray to all my family and friend. I could not be happier! I cant' wait to see what next year brings with the new line up of the 2016 Mini Clubman, I have already expressed interest! Thank you Levi, the Service Team and Mini of Murray for always taking care of my Mini and me! : ) - A very happy Mini Owner! Annie & Daisy (My Mom Daisy bought the car for me!!)

amazing

Had a huge problem with paperwork (not juan or the dealerships mistake) and with one phone call Juan got on it and fixed it and I got a refund that was due me...I know if I had not called him I would still be working it out..He always goes the extra mile for you...and explains every detail so you understand.. Would highly recommend working with him on buying a car!!

Buying a new MINI

I bought a new MINI Countryman All4 yesterday and my experience was and has been exceptional!!! Juan was our Motiring Advisor. He was knowledgeable, answered every question I had, was patient, honest, personable and completely accommodating! His expert test driving skills sold the car. Truly. I felt valued and immediately accepted into the MINI Family. And Sarah was the first face we saw. She was also very knowledgeable, personable and accommodating! Overall an outstanding couldn't-have-been-better adventure and now in my driveway sits the most beautiful blue Countryman All4!!!!!??

Best car buying experience ever!

Hands down the best experience I have ever had buying a new car. Tony Poulson was very low pressure, and very patient with me. It took me 15 yrs to get a new car for myself after my last experience at another dealer! Two of my friends have purchased cars from Tony in the last year, and both insisted I didn't go to anyone else but him. LOVE my car and my car buying experience!

Very professional and knowledgable

Juan and Jared were great! They answered all questions and represented their company extremely well. We buy next Mini from Mini of Murry! We will take all service needs to their store.

The bee's knees AND the cat's pajamas!

The sales crew we worked with at MINI of Murray is top-notch. Getting our Cooper S Countryman ALL4 was a slow process (my fault) but the guys stuck with us through the whole experience, answered every question quickly, dealt with issues professionally, and helped us get in to our shiny new go-cart, er...I mean MINI, which we are now loving!

Best Dealership in the State

We recently purchased a Mini from Juan at Mini or Murray. I gotta tell you that our experience could not have been better! Our expectations were met and exceeded in every way! Juan is not only very detailed and carring, but he is the main reason we elected to purchase our car there. I would rate Mini of Murray a ten as dealers go...mainly because of Juan and his carring assurance! Thanks Jaun

Tony Pouslon and Mini of Murray are awesome!

Tony is awesome. He knows his stuff, has great design taste, and is a great guy. The experience of purchasing a Mini at Mini of Murray was wonderful -- without a doubt the greatest car buying experience I've ever had. I appreciated how Tony was straight up about everything, kept nothing hidden and informed me about what he was doing and where we were in the process at each step. Tony even went out of his way to stay late and deliver my Mini on Friday night so I could have it for the weekend (coincidentally he was doing the same thing for a customer before me by surprising her and having her Mini ready sooner than expected). I say that is a step above and beyond good customer service -- it's an 11 -- one more than a 10.Finally, I greatly appreciated working with a dealership where I wasn't passed on to some snake charming finance guy in the back who tries to sell you extras you don't want, manipulates numbers, and makes you feel like a cleansing ritual is the only way to get the slime of the experience off. In short, MIni of Murray epitomizes what car.buying should be, and Tony made the whole process amazing. Thanks! And oh yeah, the Cooper S Hardtop is one hell of a fun car!

Great salesman, Tony Poulson.

I called unto the service department to get a sales person recommendation as I'd had a bad experience before. I also checked out online reviews on yelp and decided to give Tony a call. I told him right up front I wanted a good deal, didn't want to haggle for hours and I wanted someone invested in my time. I have purchased before from Mini and the experience wasn't the best. If I didn't love the car so much I would not have gone back. He met and exceeded every expectation. Got me into the car I wanted and his follow up has been amazing so far. Very happy this time around.

Tony is AWESOME!

Tony is AWESOME! This was our best car shopping experience to date! We sure do appreciate Tony's help! He took the time to answer all our questions and made sure we were comfortable in our new cars!

Outstanding job... on our second Mini

Juan is very knowable and friendly. Wonderful job Juan! we'll be back... This is the ONLY dealer I have ever worked with that I was willing (exited actually) to work with a second time!

Juan Coles was a pleasure to work with from start to finish.

Juan Coles was informative, patient, and provided excellent customer service above and beyond my expectations, which were already very high. This included an after hours personal service call as we had purchased a new mini and we lived out of state and were leaving the next morning and had a slight issue that needed resolved. This has been one of the best car buying experiences we have had in quite a while. Juan gets top marks in my opinion.

No Pressure Sales

I have purchased or leased my last 3 cars from MINI of Murray. Juan Coles lets the cars sell themselves. Real people, and genuine, honest service makes me feel extremely comfortable at MINI of Murray, whether I'm buying or receiving scheduled service. I've never been the recipient of the hard sell or intimidation tactics. The MINI lounge and top floor deck are nice places to hang out while waiting for your oil change (they have a bit of a Zen vibe going on in there).

awesome service

Logan bent over backwards to help me out with a situation that involved a countryman I bought from Texas Direct Auto. He didn't have to help like he did and he even threw in a free key chain and trash bag to help cheer me up. Mini of Murray Rocks!!Justin also went out of his way to be helpful and even took time to write a cover letter for repairs that were done on my vehicle. I will only buy from Mini of Murray!

Great Car buying experience

It was wonderful working with Mini of Murray and Juan Coles. Made the entire process from designing the car to signing the final document to drive it out a breeze. Unlike other dealership, I did not feel any pressure to purchase a car or add features that I did not want. Juan was very knowledgeable and made me comfortable throughout the entire process. Will not hesitate to buy my next mini from Juan.

Best car buying experience!

I gave a 5 star rating not only for the amazing car we just bought but because Tony was so great to work with. He was honest, understanding not your typical "car salesman". We'd buy another MINI just to work with Tony.

Best Service associates anywhere

My first purchase was many many years ago from Tony Polson and has stood by, with my every purchase and I will be purchasing my Third MINI and have been so pleased with with the care and concern of the people I have worked with. Tony Polson and the Service Center manager Levi are great. I just want to Thank the MINI Manager and all my welcome MINI friends that I have gained at MINI of Murray.

Everything is a fight in the service department

I had a the typical power steering failure, but it melted my entire engine wire harness. They were willing to replace the pump and power wire harness, but didn't want to replace the engine harness it melted too. They tried to tell me that it doesn't normally melt that harness, so they didn't want to replace it for me. After arguing with them and calling the district manager, they finally replaced it for free. That saved me $1000! The pump melting down also took out my alternator which is $600, but they wouldn't replace that even with the arguing that it wouldn't have gone out if this hadn't happened. Finally after I get it back I noticed an air leak on the intake. I took it back to have them find it, but they just sprayed some carb cleaner around and when the engine didn't change pitch they said it was fine. I went home and tore into it myself and found the gasket they had ripped. I had just replaced that gasket a month earlier. I called to see what they would do, but they insist that they didn't remove that part of the intake. Funny since the new wire harness plugs into the knock sensor tucked right behind it. Still they insist it wasn't their fault. Oh well.... I guess there goes $25 for the gasket and another couple of hours of my time to fix it.

Great First time experience

This was my first time going to a dealership. Mini of Murray provided an excellent experience, far from the horror stories of visiting dealers that seem to have become ingrained in our society.

Awesome

This was my second Mini purchase and Tony helped it be every bit as fun and exciting as the first. Obviously Tony knows and loves Minis.

Great Experience with Mini of Murray and Tony Poulson.

I had spent 3 months researching cars, lease options and fair pricing for a Mini or a Volkswagon. I visited both dealerships in my area and test drove a couple cars. When I had made me final decision on what I wanted to pay monthly on my lease, what incentives where available and value/cost of the vehicle overall, I ended up talking to Tony who was referred to me from a friend who has purchased a couple Minis from him. I was able to text Tony in advance what I was willing to look at and by the time I went into the dealership, we had a deal in an hour and a half that I was VERY happy with. He was easy to talk to, informed about Mini options and sensitive to my needs. He did not pressure me, try to up-sale me or make me feel like I was getting some sort of deal. Straight forward, friendly service. I will recommend Tony to ANYONE interested in looking into the Mini world. I had a fantastic car buying experience!!!

MINI Wonder

Our second Mini. Vehicle selection was the toughest part because of the wide selection. Test drives were excellent, thanks to sales associates who showed their in-depth knowledge of all the features. All in all a very pleasant experience to buy at Mini of Murray and the new MINI is fabulous. The numerous improvements are superb. Tony was excellent to work with and so was Sarah. They made a good team and got us into a new car with no fuss or bother.

Sixth purchase from Tony at Mini of Murray

Yesterday we purchased our sixth vehicle. We are so happy with Tony Poulson and the Mini of Murray dealership. They have treated our family so well over the years. Kind, fair, fun, and professional. Doesn't get much better than that!

Simply love it!

Thank you Mini of Murray especially Juan Cole! Juan walked my husband and I through the ordering process of my new Mini, answering every question and concern we had to help build the Mini of my dreams! We have purchased two other Minis through Juan and he is delightful as he is accommodating and I can't thank him enough for going well above expectations in helping me out in a time of need with a loaner Mini, thank you again Juan! Thank you Mini of Murray! I'm going motoring now.....bye bye

The little car of JOY!

Juan was wonderful and patient when it came to introducing me to my new Mini! From my first experience ordering the car to when I drove off the lot yesterday I feel confidant that I made the right choice. He is an excellent sales person! I would highly recommend the dealership!

magical marvelous mini of murray

cannot, absolutely cannot say enough wonderful comments about my service experience with Juan Coles at Mini of Murray. He exceeded my expectations by leaps and bounds. His service has gone above and beyond the scope of what I expected. He cares about each client, not just about making the "best sales quota for the month".The level of commitment and respect he has for the vehicles he sells, his knowledge of everything car-related, the way in which he treats his co-workers, the quick response time he gives me with all of my various inquiries, the great wisdom as well as sense of humor he shares, and the list goes on and on. Highly highly highly recommend him. And I'm quite particular. He gets 1000 gold stars in my book.

Amazing Simply Amazing!

This was my first time visiting the Mini dealership and they were very busy!! I was welcomed and informed that it would be a few minutes before someone could help me. This was very unusual for a CAR dealership, normally it feels like you are being stalked by wolves that havent eaten for weeks! I loved it, my husband and I had the freedom to look around talk about what we liked and did not like without being interrupted by a salesperson trying to over sale a vehicle. We entered the sales floor and spoke with Juan Coles he had sent me an email with some specs on a couple of the minis. I asked him to show me the ones that were listed in the email! He walked us to each vehicle and explained the difference of each vehicle! He then offered us to test drive the Mini!!! and that is what we did.... WE FELL IN LOVE. I understand now why there were no harassing sales people. The MINI sold itself, this little vehicle has everything! When we returned Juan was very polite and professional and offered us a discount if we purchased before the end of the month and we processed paperwork! I was a little nervous this being my first time buying a brand new vehicle off the show room floor! APPROVED!!! and that is when Juan went to work making sure he answered all of our questions, he went the EXTRA MILE!!! He is Amazing Simply Amazing!!! He never rushed through anything, took the time to help with the accessory for my key chain, he gassed her up, cleaned windows, vacuumed the inside, Juan is not only a sales man he was the financing manager and the detailing shop. He stayed until after 10:00 PM to get the deal done! Amazing Simply Amazing!

Awesome!!

Tony was awesome! Very knowledgable and very easy to work with! He will definitely have my business, and I will be referring people to him in the future! Thank you!

Great place great cars great service

This is the third Mini I have purchased from Mini of Murray; the second from Juan. Great service and great dealership. I will be back. Thanks everyone

Juan is my sales guy, and he should be yours also.

Juan was simply great. Being from Boise it was important for me to have the details worked out, the car ready and everything as complete as possible to facilitate the transaction. Juan made me feel like I was his only client, and worked through some pretty challenging issues since I was far away, the car wasn't in yet, and ended up being late. He was friendly, efficient and dependable. He didn't pressure me to buy something I didn't need, he listened to my concerns and needs in a vehicle and made that happen, almost like magic. I even ended up with a better value for my trade that the estimate provided for me before I came down, and that is the kind of surprise I love to get. Plain and simple, Juan was the reason I came in for the car, and he will be the salesman I call when it's time to replace my gorgeous 2014 Cooper S Hardtop. Thanks!

Woot! Mini of Murray is fantastic!

Phenomenal service. Tony was great had answers for all my questions, courteous, knowledgeable. I couldn't ask for a better Client Advisor, Thanks Tony Poulson! I got a fantastic deal on top of it all as well. I will come back for my next car as well.

Couldn't Be Happier

I've purchased/leased several cars from MINI of Murray and it's always an absolute pleasure doing business with them and with MINI overall. Incredible service. No run-arounds. Just straight forward awesomeness. Thank you!!

You want to find a car salesperson who will honestly help...

You want to find a car salesperson who will honestly help you find the car for your needs and troubleshoot situations as minimal as getting your mobile phone linked to Bluetooth to as crucial as getting a new tire after service closes and a ride home, in order to get to work the next day? Juan Coles at Mini of Murray is the person for you. A problem solver, genuinely interested young man whom you can trust. I give him top honors and endorsement.He not only helped me find a car that meets my needs (environmentally friendly, fun to drive, good in snow and easy to park in small spots), he also went out of his way to help me get a new tire, get a ride home and get to work the next day!

As a proud Mini Owner and lucky enough to drive my Mini...

As a proud Mini Owner and lucky enough to drive my Mini on the Autobahn of Germany for 2 years I was hesitant to return to the US and concerned that the level of customer service I received in Germany would not measure up back here in Utah, after my first visit to the Mini Clinic of Murray I was thrilled that the staff was kind, friendly patient, and professional in a manner that surpassed all my expectations.It is reassuring to know that the Staff at Mini of Murray makes sure their clients leave happy knowing the care and customer service is almost as great as driving my Mini Cooper s Convertible!!!Mini Rocks!Darla Alexander

My purchasing experience at Mini of Murray was a pleasant...

My purchasing experience at Mini of Murray was a pleasant departure the normally brutal dealership experience. I've never had a more satisfying experience, as the process was straight-forward, speedy, and I wasn't beaten-up over the price.The concept of Motoring Advisors handling everything from the test drive to the contract, is excellent. No more "F&I guy" working you over with bait and switch tactics!I avoided Mini in the past (even though I love the Coopers), because the auto magazines always state that Minis are over-priced, but my comparison shopping revealed them to be an excellent value. These cars are a blast to drive, and Mini of Murray is worth a visit.

Expensive parts which is understandable given they are...

Expensive parts which is understandable given they are BMW cars but when I ask to use a hex driver to change the air filter myself that I had just purchased the service guy said he couldn't help me. But service would be happy to change the air filter for me for $50. What a racket! I couldn't believe they wouldn't let me borrow one little tool when I just spent $25 on an air filter. Nice work guys! I will now order my products online and have a mechanic that is trusted and not so concerned about the bottom line to work on my mini. That $50 you wanted to eek out of me cost you way more than that!

I had a wonderful experience buying this car. I have a...

I had a wonderful experience buying this car. I have a very busy schedule and Tony would answer my texts, emails or calls when questions came up. He spoke directly to me during our test drive, and not to my husband, which I greatly appreciated since I was buying my own car and am a professional woman. He dealt with me directly during the entire sale and did not go ask his manager if he could do this deal or not. Tony was always cheerful and honest and I felt like I was the only person in the building when I was there. He offered me many packages and extras and when I declined he did not pressure me to take them for which I was thankful. Tony know absolutely everything about Mini Coopers and was clear explaining everything about the car before I left the lot with my new Mini. I got the car on my birthday and Tony even had a cupcake with a candle in it waiting for me with I picked up the car! This is the funnest, and fanciest car I have every owned and at 62 it makes me smile every time I get in it. The whole experience was great, and still is.

I love this dealership!!!!!! Don't tell anyone, but I...

I love this dealership!!!!!! Don't tell anyone, but I wish I could bring my Subaru here as well!!! The employees, I think, go above and beyond attending to my needs, whether it's sales, service or just answering questions. I used to think they were nice just because they wanted to make a sale, but when I brought my Countryman in to have air put in the tiresmand received outstanding service, I knew then that everyone, no matter the position, was beyond nice and accommodating! I can't express how much I love coming in! I even have my eye on a powder blue convertible!!!! Lol

Having had some expensive repair issues with my Japanese...

Having had some expensive repair issues with my Japanese built 2007 model year hybrid vehicle last summer I decided it was time to start looking for a new machine. I had driven my daughter and English son-in-law's Mini Hardtop S several thousand miles between the SF Bay Area and Utah and really loved the sporty handling; alas it was just too small for grand kids, groceries and serious road trips. I had also decided all wheel or four wheel drive was a must. So that pretty much ruled out a Mini UNTIL I was visiting my daughter and son-in-law last summer. We were on the road when I saw my first Countryman All4 S. It was intriguing and I started to research the Countryman along with the Porsche Cayenne, several Subaru styles; I really researched and shopped hard. I hadn't intended to buy "new". Then I read about the John Cooper Works Countryman coming out in 2013. I also read reviews of dealers and Mini motoring advisers (M.A.'s) in my region of the Southwest. I'm located in the Four Corners; smack dab in the middle of Phoenix, Albuquerque, Denver and Salt Lake. In fact; even though I live in Utah Phoenix and Albuquerque are closer than SLC. Having read good reviews of Mini of Murray I decided to check them out. Divine providence led me to JUAN COLES, absolutely the finest Motoring Adviser on the planet. We test drove an "S" and I loved it. BUT; I had my heart set on the JCW model. Juan Coles was zero pressure. My wife was encouraging me to order it right on the spot but I had made myself a promise to sleep on it and decide the following day. The next day I went in and Juan guided me through the build process. He recommended for some options and against some things I really didn't need. His experience is beyond vast. We ended up with a 2013 JCW Countryman that is truly "ours"! The wait was slightly over four months and worth every day. Juan kept us updated on the build and shipping progress all the way through. More incredible is that I had one specific day available to pick up the new car and make the six hour drive home. I later learned it was Juan's day off but he didn't mention that when he arranged the time around my schedule for me to pick up the car. He wanted me to be completely happy and if that meant coming in on his day off he was going to do it. And he did! Mini of Murray is a great dealer and Juan Coles is an awesome M.A.!

The service team here is exceptional. They went out of...

The service team here is exceptional. They went out of their way to make it a positive experience to have a car repaired. The parts rep was very helpful in finding the replacement parts needed and was very courteous. I would highly recommend Mini of Murray to anyone that needs service, parts, sales, etc for their Mini. Positive experience in every way.

Hi, we were having problems wit the timing chain...

Hi, we were having problems wit the timing chain adjuster. We live in Bozeman MT, 400 miles from Murray. Levi put us in touch with Mini road serv. Our Mini is under warranty; much to my pleasant surprise they towed free of charge. We only had to pay for part of the return trip. Levi called us when it arrived and kept us informed during the entire process. We also had some body work done and had a invisible bra put on to protect her. We are thrilled wit the car, it is fun to look at. Now we are also very happy with your entire service team. Thanks Barry and Merry

My experience at MINI of Murray was easily the best car...

My experience at MINI of Murray was easily the best car buying experience I have had. Tony Poulson treated us very well. It was a pleasure to do business with him. He had a lot going on the day we came in, but he managed everything flawlessly. It is a life first for me to say "thank you" to someone for selling me a vehicle. The MINI is the best vehicle we have ever had, but equally importantly, it is the funnest vehicle we have ever had!

Im not surprised in the least to read so many positive...

Im not surprised in the least to read so many positive reviews for Juan Coles. He is by far the best salesman I have ever worked with. Ever. Like so many of the other reviews left for Juan, my past (and current...Ill get to that) experiences with car salesman have been pretty awful. I once had a salesman run my credit without my permission...THAT bad. I should clarify I have never actually purchased a car from Juan but here is my experience- More than 7 years ago my husband (then boyfriend) and I went to Mini of Murray because I was thinking about getting a mini. I loved the look of them but really didnt know anything about them otherwise. We walked into Mini of Murray and met a super nice guy by the name of Juan. He took us on a test drive and we immediately hit it off. He was easy to talk to, answered all of our questions, let us rip it up a bit and in fact encouraged us to really make the most of the drive (specifically the corners), and shared some fun and factual stories about mini owners and their experiences. He wasnt trying to sell us a Mini he was just selling us ON Minis. No pressure. No schpeel. No fancy song and dance. Just a conversation. The whole experience lasted about 30 minutes and that was the first and last time we ever spoke to Juan. I didnt buy a Mini that day and in fact I didnt buy a Mini until 4 years later from a different salesman at a different Mini dealership in a different state. One baby and then two babies later I had to sell my beloved Mini for a Mom Car. Sadly this happened mere months before the Countryman was announced. So I was stuck with a Honda. Blah. Since our visit with Juan (over 7 years ago) we have worked with a number of different car salesman (Mini and non-Mini) and have never had a car shopping experience that even comes close to our experience with Juan. After meeting Juan, we figured all Mini dealerships and all Mini salespeople would be the same. That they were all as passionate about Mini and about customer service and attention as Juan. Boy were we wrong. In the city I live now there is one Mini dealership. I have worked with more than 5 different salespeople and have been disappointed each time. Not just disappointed even, downright unhappy. This brings me to about a week ago when once again we had a bad experience with a local Mini salesman and my husband and I started chatting about how frustrated we were. Can you imagine?! Here I am finally getting the Mini Countryman I have been drooling over and dreaming about since they were first announced and my feelings are not of excitement and elation but of frustration and disappointment. So as we are chatting my husband says to me I wish we could just buy it from Juan. Wasnt he so great? Keep in mind that we spent a mere 30 minutes with Juan OVER 7 YEARS AGO and we didnt even buy a car from him. THATS the kind of salesman...NO, thats the kind of PERSON that Juan is. He quite literally ruined us for every other salesman. He set the bar at a place that no other salesperson has even come close to reaching. So the next day I called Mini of Murray and who answers the phone but Juan Coles. I then go on to tell him my story and to explain to him that we want HIM to sell us our car. We live THOUSANDS of miles away from Mini of Murray. Ordering our Countryman through Juan would mean that we would never get to meet with him in person. He wouldnt have a chance to even see and approve the car before we got it. All of our communication would be on completely different time zones and via email or phone only. He couldnt get us a better price. It would probably take longer to arrive because of the distance between us and him. Even with all of that standing in our way WE WANT JUAN. Now if it were only that easy. Its not. Our local Mini dealership wont go for it. After my past experiences with them Im not the least surprised. Juan called me to tell my the news and we chatted for a bit and now for the second time we are walking away not having bought a car from Juan. There is more to this story than I can get into but what it comes down to is this: Juan Coles is the guy from whom you want to buy your Mini (and anything else for that matter). If you are readying this...1000 words later...and you are thinking about buying a Mini go to Mini of Murray and ask for Juan Coles. I promise you, you will be glad you did.

I've owned my mini for one year now and still love...

I've owned my mini for one year now and still love getting in and motoring. Tony is as good as they come, and I know that I can still call him and he'd be happy help me immediately. He knows his stuff, remains friendly, pressure free and enjoyable to work with throughout the process. When it's time to upgrade, no one else gets my business!

I am so wary of car salesman. John Rex immediately put us...

I am so wary of car salesman. John Rex immediately put us at ease and our confidence in him was well-placed. A+ for him!

I've never experienced having to beg to buy a car. I...

I've never experienced having to beg to buy a car. I stopped by 3 times to inquire about ordering the specific Mini I wanted, as there were none on the ground anywhere in the United States with my specific configuration. Each time, I left without getting the chance to discuss, as I had not "made an appointment" and they were "too busy."Instead, I took my business down the street to Lexus, who was more than happy to show me any and every car I wanted. Needless to say, I now drive a Lexus.Sorry Mini, I coulda been "motoring!" Too bad your dealership made that impossible.

We first met Juan at the end of 2010. We went back east...

We first met Juan at the end of 2010. We went back east for the summer intending to buy a 2012 Countryman upon our return to Utah at the end of 2011. We ordered our Mini in August over the telephone with Juan. He helped us navigate the web and solved all of our issues with patience and professionalism. He'd be an asset to any organization. We have been completely satisfied with our experience and WE LOVE OUR MINI.

Juan is a sweet and thoughtful young man, and I...

Juan is a sweet and thoughtful young man, and I thoroughly enjoyed my purchase experience. He treated me with respect and allowed me all the time I needed to make a decision. Juan also helped me with my 1st mini (2009). He gave me suggestions when I needed help.You see, I am a 73 year old grandmother. I appreciated his help, and have already recommended him to a couple of my friends and relatives. My daughter Jana, told me one day that "my life improved 100% once I bought my 1st Mini". She also said I am happier and more JOYFUL - even younger than ever before - as I motor around my new world. It is true! I rate Juan a #10!!!

The one thing I really don't like about owning a MINI is...

The one thing I really don't like about owning a MINI is that there is really only one place to get your MINI serviced and that is at the dealership and the next closest dealership might be 500 miles away. I have had a request ever since I purchased my new 2010 MINI in August 2010 to barely increase the idle so that my car does not make a ticking noise and I have had the car in to the service four or five times now and I get the same response from the service technicians - the ticking noise is not a problem. Well, it sounds like a problem to me and I finally contacted the service manager who did NOTHING after he contacted me and said he would get back to me but he never did and this car is now irritating me to the point that I would never purchase a MINI again because I asked for a simple fix and all MINI of Murray can do is brush me off time and time again. Sure has soured me on the whole MINI ownership experience.

MINI of Murray is not willing to negotiate on new MINI...

MINI of Murray is not willing to negotiate on new MINI prices and the value of trade-in. I was able to get a much higher price for my trade in and a better price for my new car at MINI dealers outside of Utah, Denver and Kansas City to be exact, both gave me a better trade for my 2004 MINI and a lower price on my new 2010 MINI Cooper. Such a better deal in fact that it made it worth the drive to go all the way outside of Utah to pick up my new MINI! Not sure why MINI of Murray is so stubborn and unwilling to negotiate - we weren't that far apart. But I'm glad it turned out the way it did because I got more car for the money and better customer service at other MINI dealers. Before you buy call MINI of Loveland CO and MINI of Kansas City. I know they both seem a little out of the way but in the long run it will probably save you some money. And who doesn't love to come up with a good excuse to drive more miles in a MINI!

My wife and I ordered her new Mini Clubman S Hampton...

My wife and I ordered her new Mini Clubman S Hampton Package with the help from Mali Lamoreaux.We couldn't be happier with the car and all the friendly help we received from Mali. She kept up up to date with the entire process, including going to bat for us on a price mix-up from Mini - BMW themselves which she won by the way!!We would recommend Mini of Murray to anyone looking for a new Mini and of course Mali as well for your Sales Professional, she will take great care of you. :)Lets Motor!!

My wife and I just bought our first Mini from Mini of...

My wife and I just bought our first Mini from Mini of Murray. I have to recommended Tony Poulson. He is a great motoring advisor (such a better title than salesman). He really did what his title says. There was no sales speak and the whole thing was laid back and easy to deal with. He made the experience a fun one and also helped us make a stripe decision on the car! In fact, everyone we dealt with at this dealership was great. Great place to buy a car!

I highly recommend Tony Poulson from Mini of Murray. ...

I highly recommend Tony Poulson from Mini of Murray. Tony is an easy-going fabulous Motoring Advisor (I love that title). He's so enthusiastic about the Minis it's as if his blood is actually super premium synthetic Mini oil. It's very obvious that he LOVES his job. He has excellent people skills and made my husband and I feel like we were buying a car from a friend. There was no pressure! I know the Mini's sell themselves but Tony made buying a car a fun experience. It was closing time (on a holiday) and he even took the time to move about three cars to get my car off the showroom floor so I could drive it home that night to surprise my kids. I know you hear this all the time but, it truly was a pleasure buying our first Mini from Tony. I keep his business card in my car and I know that if I ever have any questions he will have the answers. Exceptional customer service! We will be back! The car is super fun too!

Wow! I can't say enough good stuff about Tony and the...

Wow! I can't say enough good stuff about Tony and the dealership. From the moment I walked through the door I felt like I was family rather than just another sale!! Tony went above and beyond with guiding me through the entire sales process. He was friendly and very knowledgeable about Minis from "boot" to "bonnet". He was patient with me and answered all my questions thoroughly. Tony put the "Fun" into my Mini purchase.

Mali Lamoreaux, my sales girl, was AWESOME. Within...

Mali Lamoreaux, my sales girl, was AWESOME. Within 30-minutes of filling out information on the Mini of Murray website I was contacted by Mali and then EVERY STEP OF THE WAY was painless and actually engaging. I don't like to make a 'big deal' when buying a new car and I don't like to spend a lot of unnecessary time if I don't have to and Mali was intuitive in feeling my needs. She was also extremely communicative with me as well as very knowledgeable about the product. Mali's follow-up (a month after purchase) should also be commended. Thank you Mali! See you soon for my oil change! -erik

We had a great experience purchasing our first Mini. ...

We had a great experience purchasing our first Mini. Juan was outstanding and really put in the time to explain all the features and helped us determine which ones would be best for us. We've already sent some other people down to get cars and we'll continue to do so.

Juan was so great to work with. he was very knowledgeable...

Juan was so great to work with. he was very knowledgeable and friendly. i love my MINI and would definately go back to them and recommend friends to them.

I purchased a Mini back in 2009 and unfortunatly had an...

I purchased a Mini back in 2009 and unfortunatly had an accident but it was the great help and support that Tony had given me in getting my first Mini that made me come running back wanting his help in the purchase of my new 2011 Mini.

Can highly recommend Tony Poulson and Mini of Murray for...

Can highly recommend Tony Poulson and Mini of Murray for a Mini purchase. Love the "no pressure" sales team and ease of customization their dealership offers. Tony was available for questions, even when out of the office, and made the process as simple as it could have been for an out of state purchase. Best part, he knows and really loves the vehicle himself...Tony, you made the process easy and fun!

Tony was great to work with, because he knew the car...

Tony was great to work with, because he knew the car inside and out, genuinely LOVED it and still let it speak for itself. He was helpful without being pushy at all, and took great care of us. Would definitely go back to him for another car or recommend anyone interested in a MINI go through him.

Mali was awesome and did not pressure me to buy anything,...

Mali was awesome and did not pressure me to buy anything, which is one of the reasons I felt so comfortable with the decision to buy a MINI. I love how she showed me how everything works in the car. I would recommend Mali to anyone that is interested in purchasing a MINI. Thank you MALI! :)

Juan Coles at Mini of Murrray is extremely knowledgeable...

Juan Coles at Mini of Murrray is extremely knowledgeable about the cars he sells. He helped us choose the right model for us, and helped us use the on-line tools for customizing the car to fit our needs. He made the process fun, stress-free, and very satisfying. In the end we got exactly the car we were looking for.

Juan is the BEST!! I will recommend anyone looking for a...

Juan is the BEST!! I will recommend anyone looking for a Mini to him! Thank you for your help, and the great conversation. I am enjoying my car. I went down to the dealership with little expectation, because I didn't want to get too excited. Juan definately exceeded our expectations. My husband and I are very happy with our choice. We weren't pressured AT ALL, which is odd for a car dearlership. Whatever we wanted is what we got! I love my Mini!!!

I walked in with the intention of buying a new mini for...

I walked in with the intention of buying a new mini for my wife. It has been her dream car for years and I decided yesterday was the day to make it happen. From the moment I walked in, Juan was available to answer any questions I had and to help me narrow down my choices such the car I chose would fit all that my wife needed. I initially asked to see a couple of cars that turned out to be small for my wife's needs and when I changed my mind to go to the clubman, Juan was not the least bothered by the time we had just spent on a car that was wrong for us, even though he had customers with an appointment waiting (who by the way, he quickly had taken care of by getting an associate to help so they didn't have to wait around). We quickly settled on a car which fit our needs, got the approval on it done in a very short time, and planned a pickup on it for later that afternoon. Juan agreed to help me surprise my wife with a fake "1000th customer, free car" presentation by him when we returned. This he did for me, even texting me to make sure he would be available when we came to get the car. Sitting down to finalize the deal was easy as he had everything ready for us. He thoroughly explained everything about the car and answered all questions we had and we were out the door with my wife's dream!

Love my new Mimi Countryman! AJ was great and so easy to...

Love my new Mimi Countryman! AJ was great and so easy to work with. Best car experience we have ever had. I would recommend this dealership very friendly and laid back. Only wish they had more Countryman's in stock, I didn't want to wait to order one.

I started going in to "Look" at Mini's a year...

I started going in to "Look" at Mini's a year ago. Since day 1 Mali and MINI in general have been helpful and patient. They always were willing to let me have a test drive and answer any question that I might have. When I decided to buy the Countryman, Mali was great with answering my questions and keeping me informed when it would be at the dealership to give it the once over. She made the ordering process easy and kept me informed throughout the time it took from ordering to arrival. MINI and Mali made the car buying experience easy and alleviated any stress I might have had. When it was time to pick up the car, I was in and out of the dealership within an hour and a half and that included the paperwork and taking all the time I needed to answer any question about the car and go through all the bells and whistles. Thank you Mali and MINI. You have one very satisfied customer here!

We had previously purchased a Mini Cooper S (2006) and...

We had previously purchased a Mini Cooper S (2006) and our experience with the dealer on this purchase was better because of Tony Poulson. Tony is not only well informed, he is patient and makes an effort to go the "extra mile" whether it be discussing options, finding pictures or making sure we had an opportunity to view all that was available before deciding on how to equip our Countryman.

I have never had such a positive experience buying a new...

I have never had such a positive experience buying a new car. From the trade on my old vehicle to delivery of my new one, my Service Advisor anticipated every question, facilitated the process, and never left me feeling pressured or powerless. I will never go anywhere else!

These guys are awesome to work with. Everyone we...

These guys are awesome to work with. Everyone we interacted with was super friendly and helpful. The features in the MINI were explained in detail to us (so we were sitting the car wondering "what does this button do?"). We didn't feel pressured into purchasing anything, and didn't feel like our time was wasted at all.We felt completely comfortable being there and would reccomend this dealer to ANYONE.

To say I'm an easy customer would be the understatment of...

To say I'm an easy customer would be the understatment of the year. I don't care of for sales people as a general rule and I admit to being difficult. But even despite all of that Mr. Rex was VERY kind and helpful. And the dealership in general was incredibly good. I was nervous about the whole thing because through word of mouth I hadn't heard good things but they've completely won me over and I will give them my business from here on out. I would also HIGHLY recommend buying a car from either BMW or Mini of Murray. They were a pleasure to work with and made my first car buying experience fantastic.

As an over-exuberant virgin MINI owner I could not have...

As an over-exuberant virgin MINI owner I could not have been more happy with my Motoring Advisor, Tony Poulson. Tony is one-of-a-kind. His enthusiastic attitude about life carries over into his work at Mini of Murray. Tonys professionalism, creativity and attention to detail was appreciated throughout the Countryman test drive, research, lamenting, ordering, waaaaaaaiting and delivery. Tony never tired of my many, many, MANY questions, comments, emails and texts, and treated my partner and I with the upmost respect. Tony earned our business. He was on-task 100% of the time and a true asset to the dealership. Our expectations were exceeded. Thank you Tony!

Tony is AWESOME! He was great from helping us configure a...

Tony is AWESOME! He was great from helping us configure a really custom Mini all the way through to screwing on our license plates. He is super friendly, knowledgable, and available via phone, email, text, etc. He even sent us pictures as our car was getting customized! Go see Tony!

I am writing this review on behalf of my partner, Michael...

I am writing this review on behalf of my partner, Michael Tyler, who is deaf. Michael purchased a new Mini Countryman and was so lucky to have had Juan Coles as his salesman. Words cannot begin to describe how helpful Juan was to Michael, making sure that he understood all aspects of the car buying experience, from how the car was built to all aspects of the financing. For many hearing people dealing with a person who is hearimg impaired can, at times, be a frustrating experience for both parties involved. Not once during the whole car buying experience did Juan came across as anything else but being incredibly patient, helpful and understanding. Hearing impaired people have to deal with many experiences in life where they are at opportune to be taken advantage of, but Juan went above and beyond in making sure Michael knew everything that was happening. Once the car arrived Juan made sure that Michael was perfectly happy and that everything was what was agreed upon, taking an extended period of time showing Michael all aspects of his new car and how things worked. I cannot express how much I appreciate Juan and how he treated Michael. Not only did Michael have a terrific car buying experience, he also made a new friend. We both do not have words to describe how appreciative we are. We will definitely be a BMW and Juan customer in the future.

I would HIGHLY recommend taking your next car-buying...

I would HIGHLY recommend taking your next car-buying experience to Mini of Murray. When, I first arrived at the dealership, our excellent motoring advisor really took the effort to ask about what I need and want in a car. He asked me about what I like about my current car and what I would like to upgrade. He then spent some time searching for good matches based upon my needs and wants. The test drive was quite a unique experience as well! It wasn't just a test drive, it was a great time to get to know all of the fun and hip features of the Mini. After absolutely falling in love with the car, Tony helped us get an excellent deal that we just couldn't turn down! Finally, the delivery of the car was efficient and seamless. I was expecting a long session with an accounting who would try to sell me other things... Instead, we met with Tony who had all of the paperwork prepared and it literally took 20 minutes to complete. He also had the car detailed and programmed my presets for me. I am so happy with my buying experience and would recommend Mini of Murray and Tony Poulson to anyone.

We had a great experience getting our new Cooper. Juan...

We had a great experience getting our new Cooper. Juan was very knowledgeable and passionate about the Mini products. He was straight forward and delivered on everything he told us he would. The whole dealership staff was friendly and treated our family (including two rowdy little boys) very very well. This was one of our better car buying experiences.

I drove my new Mini Countryman home and was not able to...

I drove my new Mini Countryman home and was not able to wipe the grin off my face the whole way! The tint and stripe installation was perfect. Juan was a pleasure to work with, making the whole process seamless and simple. He is professional, knowledgeable, and makes you feel like he's helping a friend rather than a customer. I am a returning customer and will continue to be in the future. Love the cars, love the service!

Recently purchased a new Countryman from Juan. ...

Recently purchased a new Countryman from Juan. Everything was great: the service, the professionalism of my sales agent (Juan), and the quality of the car. This is our third purchase at Mini of Murray, second with Juan, and we will come back when it is time to buy another car.

Buying a new car with Tony Poulson was an awesome...

Buying a new car with Tony Poulson was an awesome experience! I hate to buy cars because of the salesmen but it was different with Tony. He was fantastic, fully informed and truly excited about the cars he sells. He was fun to work with and I never felt pressured. I highly recommend him and minis!!!

We had a great experience from start to finish! You can...

We had a great experience from start to finish! You can tell that Tony loves his job and he loves Mini's! I have had my Mini for about 3-4 months now and I have loved every minute of it! I would definitely recommend Mini of Murray to my friends/family! Thanks again!

This was the second Mini I bought from Jaun Coles and as...

This was the second Mini I bought from Jaun Coles and as always it was a great experience! When the car arrived it was better than I expected! The customer service was outstanding! Jaun worked very hard to make sure everything was perfect. I will continue to go to Mini of Murry because they are the BEST!!

We looked at numerous brands of cars including Minis for...

We looked at numerous brands of cars including Minis for over a year, but in the end we chose a Mini Cooper-S and we have not been disappointed. We LOVE everything about our car. Our Motoring Advisor Tony Poulson is 'The Best' salesman weve ever dealt with in our 40 years of buying cars! We never felt pressured by Tony. He spent numerous hours with us as we reviewed and selected what options we wanted on our car. He is very knowledgeable. His attention to detail ensuring we were familiar with all the features of our car on pickup day is unsurpassed. Very professional, yet personable, caring and fun (best test drive ever!). We make a point now to just stop in and say Hi. We are confident when we need another car we will come see Tony at MOM! We purchased our car just before Christmas and were impressed when we received a personalized Christmas card of OUR Mini-S created and hand-drawn by Tony himself. Thank you MOM for such a great car buying experience - A+!

I just bought my first Mini Cooper Clubman and I love it!...

I just bought my first Mini Cooper Clubman and I love it! The service at Mini was great. Mali took her time showing us everything and answering all of our questions. She was very helpful and friendly. After we decided which car we wanted she made sure we were happy with it. When I came to pick the car up, she had already programmed a few things and then walked us through each button and setting. Thanks for everything! I love my new Mini!

We really appreciate the service we received at Mini of...

We really appreciate the service we received at Mini of Murray. They were really supportive our sale, we really appreciate the service that Tony gave to us and he was about the relationship between us and not just about the sale. He actually put everything in layman terms and really focused on us. He spent a lot of time with us and didn't care if we were his only sale that day! The main thing i really appreciate his time for was before we even left the lot his went through ever button, gadget every little thing in the car and made sure we knew how to set and work everything. Thanks so much Tony! we will definitely be coming back in the future!

Work was finished on time promised. The dealership...

Work was finished on time promised. The dealership provided me a ride to and from dealership in nice, clean car with friendly driver. The service office was well-staffed and didn't keep me waiting around.The service was covered under an included maintenance plan, but in addition to the scheduled worked, the dealership also went through a thorough inspection and pointed out a couple of things I might want to have looked at.And the best part of taking your Mini to the dealer: a fresh clean car that drives as good as it did when you first drove it off the lot.

Juan was fantastic to deal with. Extremely knowledgeable,...

Juan was fantastic to deal with. Extremely knowledgeable, friendly and accommodating. I would highly recommend him to anyone looking to buy a car! MINI of Murray is an excellent choice when looking for a new or used MINI. I would be more than happy to go back!

I live in Montana and one of the concerns I had buying a...

I live in Montana and one of the concerns I had buying a Mini was the distance from where I lived, and did most of my driving, and the closest Mini dealerMini of Murray. I put on a lot of miles and needed to time my service intervals with infrequent trips to Salt Lake, about a 400-mile drive. I was assured that theyd work with me and that the distance wouldnt be a problem for me. Pretty much what youd expect to hear from someone trying to sell you a car. Well, as it turns out, they have been true to their word, and Shilo Davies has been instrumental in ensuring that all of my service needs have been met in a fashion that was the most convenient for me. Because of the rate of which Ive put mileage on the car, my service intervals have been a lot more frequent than the typical Mini owner and there have been a number of times that Ive given Shilo very little notice that Id be in Salt Lake and that Id need to get my car in for routine service as soon as possible. He has always done everything in his power to accommodate my car and me, and for that I am extremely grateful. Shilo has without fail been great to deal with and has always made me feel that taking care of my service needs a timely and efficient manner was important to him. Truly a unique experience, for me anyway, with a car dealership.His efforts, along with those of Juan Coles (and the fact that theyre such great cars) will ensure that I wont be waiting any longer than I have to for that Countryman.

This was my very first Mini Cooper . I traded in my Honda...

This was my very first Mini Cooper . I traded in my Honda Civic that I also Loved. I knew what I wanted on my Mini,at least the color before I even went to the dealership. I thought I would want a rag top but decided on a beautiful black top with the sun roof, more my style. Juan showed us all the different seat to chose from and styles of mini's available, however I was pretty set and Juan knew it. Its funny we always but are car's at night and this night was no different, of course right down to closing time but Juan and his team was great. So after checking out the different options I said to Juan. This is what I want Horizon Blue, Black Top, No stripes, but then he told me about decorating my mini to my desire " Loved That Part". So here I was thinking another trip up from Provo to finish the paper work, my sweet car not available due to what I wanted, so I was kind of down as Juan figured out all the details and exchanges and price etc. Then I was told " Tammy we have the exact car right here for you tonight, right now ". I was so EXCITED and could not believe it. I Love MY MINI COOPER and working on a design to go on her. SO AGAIN THANKS JUAN and the SERVICE TEAM for the late hours . Oh and We just had our yearly check up..Fantastic crew and service from all the staff, I really loved the comfort of the Lounge and able to use my computer. THANKS AGAIN

Neadless to say, I love Minis. I just purchased my...

Neadless to say, I love Minis. I just purchased my third one. The first two (05 Mini Convertible & 04 Mini Coupe) I bought used and have been very happy with them. So, I decided to look at a new one for myself. I contacted Scott the manager there and he referred me to Juan Coles. Juan was right on top of getting me approved and looking to see if he could find the colors and options I wanted. Unfortuanlly, no one had one. So, I got on line and started to build my dream car. I called Juan and he had told me they had an order going in that night. If I wanted to get him the information he would get it in and I should have the vehicle in 6-8 week. So, on January 5 he submitted my order and on February 15th my car was here That was quick. Minis website has a way to track your vehicles status. I was even able to see when it left the port and arrived at the port in California. Anyway, Juan did and amasing job for me and I know I will be using him in the future. I know he will take care of you also. I also have my eye on the Countryman. I have used the service dept also in the past and Levi has been great to work with.

I've purchased several makes of cars over the years and...

I've purchased several makes of cars over the years and dealt with many of the dealerships and service departments. MOM feels like none other. They make you feel at home, know your name when you walk in and really go out of their way to make sure you're taken care of. As a Mini owner, the monthly dealer organized rallies have brought the local Mini owners together for some great driving experiences which adds to the fun and pride of ownership.I put 60,000 miles on my '07 MCS and just purchased a new AWS.Can't say enough about them!

I've had my Mini for over 7 years now and have been...

I've had my Mini for over 7 years now and have been frequenting the same dealer in Salt Lake City for the entire time. From the time I purchased my car at Mini of Murray until now, I've been completely satisfied with every aspect of sales and service. They just continue to exceed my expectations of a reliable car dealer. There's no question that I'll be buying another Mini Cooper in the future...not only because I love the car, but also because of the experience I've had with the dealer.

I went in just kind of looking at minis, not really...

I went in just kind of looking at minis, not really expected to buy one. Tony Poulson helped me out and he was the best salesman I have ever worked with. He looked through all the minis they he had and found one that was in my price range and something I was looking for. He was the nicest person and answered all the questions my father and I had. He showed me everything that I needed to know about the car. I am young and he spoke to me in a way that I would understand. He was so helpful to me and I had a friend look at my car and she is thinking about getting one and I told her she needed to go to the Mini of Murray and ask for Tony Poulson because he was the one who had helped me and he was the best. I had been looking for the right mini for a long time and gone to a lot of places but they were always too much and not in very good condition. Tony knew what I needed and he found me the perfect mini and I love it and it's exactly what I was looking for. I had a lot of questions and I called him daily and he always answered them happily, he never once acted like I asked too many questions. I have even talked to him several times after buying this mini and he still answers all the questions. He's the type of person who cares for you and will help you find the right mini that fits you perfectly and he won't stop until you're completely satisfied. He was never too pushy like a lot of car salesman are. If I said no on one mini, he'd keep looking until we came to an agreement. I would definitely recommend him to anyone and I would for sure recommend going to the Mini of Murray.

I have purchased many cars and I must say, this was the...

I have purchased many cars and I must say, this was the best car buying experience I have had. Tony was fun but very professional. He went over every detail of the car before we drove away and we felt very comfortable with the features. He spoke to us about the service department etc. and made himself available for any future questions. If we buy another MINI, I will be back. I look forward to going on the MINI rallies with some great people.

I just wanted to follow up with you regarding our...

I just wanted to follow up with you regarding our experience with buying a car at your dealership. I have purchased several cars over the years, mostly from the same dealer as I believe in being loyal to the dealers that take good care of us. When I lived in Denver, I purchased 6 vehicles from Ralph Schomp over the years because of the excellent service I received. Now that I am in Boise, I needed to find a new dealer to take care of me. I work with a dealer here in Boise, and while their service department has treated me well, it's been impossible to get any help from their sales department, if you can believe that. I decided based on that, to look for another brand altogether and was excited to try MINI! Since there is no dealer in Boise, I looked to the closest dealer which was yours. I had emailed in and unfortunately, my emails never made it through from the Mini USA site. So I called when I hadn't heard back, and got Mali on the phone. Let me tell you that from the moment I first talked with her, I could tell her energy, and dedication to her customers during the sales process. She put me at ease and assured me that she would take care of me, and even followed up with Internet sales, to find out why my emails had gone unanswered. She found out that they never made it through and offered an apology for that. She was also very busy, working with a couple of other deliveries - she still took the time to make sure I was very well taken care of. She focused on what I needed, and made sure I got all the information I would need to make the decision to drive from Boise to Salt Lake to purchase the car. She provided me with spec sheets from the cars that I liked from online, and made recommendations to the one she thought I would like the best. We discussed my trade, and when the first sight unseen value was presented, she told me that it was much lower than what I had expected, and explained that the sources you use were much lower than KBB online which I had used. I sent her photos of my car, and she worked with the used car manager to get the trade value up to a level I would be comfortable with, even though it wasn't where I wanted it. She worked hard to explain the increase in value I was getting from the tax difference, and she convinced me the deal was a good one, so we jumped in the car and headed to Salt Lake. She even held the car I liked for me, which I really appreciated. When we got to your dealership, she treated us like gold. I can honestly tell you, that I would definitely buy another car from Mali when the opportunity presents itself. She knows her stuff, she is excited about the brand and she knows how to take care of a customer. She scrambled to even get our windows tinted the day of delivery so that we could take the car home exactly the way we wanted it. (We are only waiting on the iPhone 4 MINI Connected adapter - which she promised to send when they finally arrive). I will recommend Mali to my friends, in the event they are looking for a MINI. She was awesome, and I can't express how highly satisfied we were. Just thought you should know. df