2023 ACURA TLX

AMAZING experience

Customer Service: 5.0 Quality Of Work: 5.0 Friendliness: 5.0 Pricing: 5.0 Overall Experience: 5.0

I have back in an Acura for about a week now. I had driven Acura in the past and always loved them. About 7 years ago I went to another vehicle; when it was time to look for something newer after much research and test driving of many other brands I am back to Acura. I have always loved Acura but I had to find something that was going to fit the needs of my family and my budget. Of course when I drove the RDX I loved it 1 block from the dealership. It was hands down the vehicle I really wanted. I was already so frustrated with my dealings with other sales persons and frustrated with the whole buying process that when I contacted Alex Gonzalez at Acura of Peoria he got an earful! lol He was more then understanding and I could really tell he was listening to me and not just trying to sell me something and move on to the next client. I had advised that I don't buy the same day; that is not how I do things I have to see all the numbers and do my research and think about it. I said "it this is the car for me and it is meant to be then the car will still be available when I make my decision" Alex didn't push or try to force the sale he was the exact opposite of the 6 other sales people I had dealt with at other dealerships. He didn't call me every day/multiple times a day which is just plain annoying and is the quickest way to not get my business. Alex respected the fact that I asked for time to think about it. That means so much to me, may be just a little thing to some people however to me that was huge. I wasn't sure about driving to Peoria to buy a car as that is a 40 minute commute for me, however I wanted to see an Acura and had been blown off by Acura of North Scottsdale so I decided to make the drive. I am go glad I did. Everyone I worked with was great and even when I was waiting others in the dealership would talk with me and really made me feel welcome. I had a couple minor things I noticed after I purchased and had drove it for a few day (I purchased pre-owned) I reached out to Alex and he got me set up with service on the day and time that worked best for me. I worked with Vince in service what a great guy. The customer service level throughout all of Acura of Peoria was outstanding!!! Sadly at most places customer service has gone out the window. I was nice to see that some places still value their clients and value high level of customer service. I am very excited to be back in an Acura and very the top happy with Acura of Peoria. Best of all my RDX is son approved.. that's a big deal in my family! lol

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