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PRICE ALERT
CarMax values transparency and wants you to love your next car, not settle on it. Certain vehicles may have unrepaired safety recalls. Check nhtsa.gov/recalls to learn if this vehicle has an unrepaired safety recall. At CarMax, finding the right car is easy. You can shop online, get pre-qualified with no impact to your credit, and receive a trade-in offer all from the comfort of home. See carmax.com for details. Then, when it's time to buy, you can choose express pickup at your local CarMax or home delivery in select markets. And we stand behind every used car we sell with a 90-Day/4,000-Mile (whichever comes first) Limited Warranty. See store for details. Price excludes tax, title, tags, and $199 dealer processing charge (not required by law). Price assumes that final purchase will be made in the State of MD, unless vehicle is non-transferable. Vehicle subject to prior sale. Applicable transfer fees are due in advance of vehicle delivery and are separate from sales transactions. Inventory shown here is updated every 24 hours.
Very poor customer car at service department
Customer Service: 1.0 Buying Process: 3.0 Quality Of Repair: 1.0 Overall Facilities: 1.0
I own a Highlander which I bought from Carmax. The buying proces was fast but extraneous to us because my wife was out of the country and they failed to give us the specific documentations that she will need to complete the purchase. When we purchase the car i notice a couple of scratches which they claim it wasn't there and I know it was there but i didn't notice it because it was in the night. I returned to carmax to order an extra key. The cutsomer service called me and schedule me to bring in my Highlander. I brought in the car and took the necessary paperwork at 2pm. I was there at the carmax place until 6pm and started to wonder what must be happening with my car. I left the sitting room and went back to their reception and i was told that i was suppose to give some kind of paper somewhere so their system and tech will know that i was there. I was so disappointed and wondered while their tech or receptionist didn't tell me. Honestly, i was very disappointed and upset that Carmax made me to waste more than 4 hrs of my time just sitting and waiting for a service that never came. I was suppose to travel that day for Easter weekend. I will not be using Camax repair Services and don't plan to buy my next car from car max.