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PRICE ALERT
Lease Turn-in, received bill a month later for $2000.00
Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 1.0 Overall Experience: 1.0
My wife and I leased our Volkswagen Jetta a couple years ago, our lease was almost up so we started looking for another car to lease. My wife fell in love with a Volvo S60 so we decided we would check them out at Northtown Volvo since we like our experience at Northtown Volkswagen and boy did we pay for it. Our Salesmen at Volvo assured us that we could just leave our car with them at the Volvo dealership and they would return it to Volkswagen no problem. Our car was a little dirty but by no means was it abused in any way. Little did we know that we would receive a bill in the mail a month after leasing our new S60 for $2000.00!! We got charged an "excessive lease charge" for $1,500 along with other charges such as paint off of both rocker panels for a total of $400.00 and a "crack" in the front bumper which they claimed they had to replace the whole front bumper for $620.00. And to top it off we also got charged $56.69 for a "crack" in the right front wheel cover. I see many things wrong with this:1. The salesman at Volvo assured me nothing was wrong with the car.2. We take great care of our vehicles, including hand washing them many times and we never noticed any of these things we got charged for.3. I never once saw a report on our Volkswagen even after requesting one.4. If there was this damage on the vehicle at the time of turn in who is to say it didn't happen when the Volvo dealership returned the car for me back to Volkswagen.If Volkswagen treats their customers like this, I can't see me or anyone in my family ever purchasing another car from them again.
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