2021 ACURA ILX

Smooth Salesperson -- But don't expect service afterwards

Customer Service: 1.0 Quality Of Work: 1.0 Friendliness: 1.0 Pricing: 3.0 Overall Experience: 1.0

I bought an RDX from Paul a little over 3 years ago. The purchase experience was fine--nothing to rave about--Paul was a seasoned salesperson--and I got my car. Fast forward to my experience since, and I can only recommend you purchase at another Atlanta dealership.Paul suggested I get my front windows tinted by Acura--of course, with the standard Acura dealership markup. I paid the premium price so that I could have the Acura dealership behind the work and the tint would match the manufacturer's tint existing on the car. Wrong on both counts. Acura outsourced the job to a local tint shop--so the tint didn't match. And today, I had my tint tested, and it is illegally tinted. 28% tint as tested by an independent party -- which exceeds the tint permitted by the State of Georgia. When I called about the matter, I was told that if I was in Georgia, the tint shop could be asked, as a favor to remove the tint, but that was the only responsibility Acura was taking for the illegal tint. Acura blamed the polarization of the windows for the illegal tint. Nice to see that they take care of customers--and stand by their products--all of them. Why am I not really surprised? Well, it was a few months ago I was in the Service department -- my RDX had several incidents of being undriveable due to an error that popped up on the dash, caused the car to shake, and forced me to stop driving to prevent additional damage (due to the malfunction in the engine). Though I had the car thoroughly examined at the dealership of purchase (Jackson), nothing was found. Fast forward--I drive 640 miles to Maryland that very same day and receive a recall notice for my RDX in the mail that night. The notice advises me to immediately stop driving the car due to potentially dangerous airbags. The notice had been forwarded from a previous address so had taken some time to get to me. All I could think about was how disgusted I was that my car was in the possession of the original dealership and not one person thought to mention that my car had been recalled. Truly the antithesis of customer service. I have other anecdotes to share, but, have already wasted more time than planned advising the review-searching public about my experience. Don't be fooled by their gorgeous showroom and savvy sales techniques -- the moment you drive off the lot, you are no longer a responsibility.

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