SAVE
PRICE ALERT
[!@@ NL @@!]- Engine: 5.7L V8 Hemi Mds Vvt[!@@ NL @@!]- Leather Seats[!@@ NL @@!]- Navigation System[!@@ NL @@!]- Granite Crystal Metallic Clearcoat[!@@ NL @@!]- Keyless Start[!@@ NL @@!]- Cooled Front Seat(S)[!@@ NL @@!]- Black; Premium Leather Trimmed Bucket Seats[!@@ NL @@!][!@@ NL @@!]This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. Subject to certain terms and conditions. See store for details. Some restrictions apply. [!@@ NL @@!][!@@ NL @@!][!@@Additional Info@@!]Leather Seats,Navigation System,Black, Premium Leather Trimmed Bucket Seats,Granite Crystal Metallic Clearcoat,Keyless Start,Engine: 5.7L V8 Hemi Mds Vvt -Inc: Active Noise Control System, Heavy Duty Engine Cooling, Gvwr: 7,100 Lbs, Dual Rear Exhaust W/Bright Tips, Hemi Badge, 220 Amp Alternator, 600W Engine Cooling Fan,Cooled Front Seat(S)
VIN 1C6SRFHT1LN384983 may have been recalled. Check full report for more information
AIR BAGS | AIR BAGS: AIR BAG CONTROL MODULE | SEAT BELTS:PRETENSIONER
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 1500 vehicles. The flash memory of the Occupant Restraint Controller (ORC) may become corrupted, disabling the vehicle's air bags and seat belt pretensioners.
Sales: Great, Service: Mediocre
Customer Service: 3.0 Buying Process: 5.0 Quality Of Repair: 2.0 Overall Facilities: 2.0
In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.