AutoNation Volkswagen Spokane

Love My New Jetta!

Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!

Horrible After the Sale Customer Service

Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible after the sale experience. Once the sale of the vehicle is over then you are no longer important to them. Yes you may get exceptional service the day you buy, but after the keys are in your hand and the money in theirs, they don't care. My advice, go somewhere else.

Thank You Justin - a real gem.

Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He fully demonstrates a stress free purchase. Thank you Justin!

Amazing Service

Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wanted and he pointed me in the right direction. We love our new subaru! I was very indecisive on when I wanted to purchase, but he was never pushy. We worked numbers after numbers to get the deal that we wanted. I would recommend him to anyone! Thank You Justin!

Justin Johnson - Professional and Honest.

I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars that matched the description of what I was looking for. He treated me with respect and I soon felt very comfortable dealing with him. I was pre-approved for an auto loan from my bank before I went shopping for cars. Justin informed me that he could probably get me a better interest rate through another lender, and I was pleasantly surprised when he actually did just that. The whole buying process went smoothly with no problems. The price of the car that I decided to buy was fair, and I did not feel like I needed to negotiate. When it comes time to trade in my Passat for a new model in about 2 years, I definitely will return to AutoNation Volkswagen. I hope that Justin Johnson is still working there when that time comes, because I trust him and he made the buying experience fun and stress free.

Brian Gustavsen

My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I was truly impressed with him and the dealership as a whole!

Justin Johnson

Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recommend him to anyone else who is looking for a new or used Volkswagen. Though I ended up not buying a Volkswagen, I could not be happier with my purchase. I will say I could not have asked for a better salesman.

Excellent Customer Service & Went the Extra Mile

Expected Good and Received the BEST/EXCELLENT customer service with Brian Gustavsen. Helped me purchase the car of my dreams!! Knowledgeable and personable, Thorough and patient- Flexible and Accommodating. My Grandson and I are Safe and Happy and riding in style :) Recommend Brain to everyone! Thank You Brian!

Customer Service by Brian Gustavsen

I have worked with Brian Gustavsen since June and he has been very accommadating. I would recommend him to my friends if they were in the market for a VW or Audi. Thank you Brian for your help and gracious attitude.

VW 2dr Golf

My initial visit to the lot was not very impressive. That was turned around quickly after inquiring online and being contacted by Spencer M. He answered all our questions in a reasonable time and when we arrived on the lot he was very informative while still being succinct. He even had the car we were interested in prepped for our visit. Once we made our decision he was patient through the paperwork and so was Sean. Overall a great first time buying experience.

Going above and beyond

Went into Autonation to buy a new car after being in car accident and worked with Justin Johnson. He was honest, efficient, friendly, and the best thing HE WAS NOT PUSHY! We had a great time with everyone that had anything to do with our purchase! In 2014 we bought a car at Autonation (different location) and after that experience we almost didn't go back but we are very HAPPY we did! Thanks to Justin we got a car that we LOVE and feel great about our experience.

Auto purchase experience

Ask for Justin Johnson he is a good honest salesman. No high pressure tactics and no nonsense approach. Overall I had a great experience.

Great Sales Buying Experience

Justin was a great salesman to work with. He was professional and attentive and spent the time we needed to understand the options for buying our new Q5. Justin has in depth knowlege of the cars he is selling and understood and explained all the features the Audi had to offer. Justin set up my wives IPhone with the car before we left the dealership to make sure it worked and took the time to explain the hands free. Thanks Justin for all your help Ladds

Great Dealership! Have bought here 3 times!

Buying a car is a huge deal. Having the right salesperson makes all the difference in the world. Justin and I clicked right away. I new what I wanted, he honed in on it and made it happen. Being a female, typically I would have been nervous test driving by myself. Justin made me feel comfortable. He is professional and knowledgeable in his salesmanship. Would highly recommend this dealership and especially work with Justin Johnson.

Justin is awesome!

I came in with a difficult task. Sell me a car. I am in sales myself. The say if you can sell a salesman, you can sell anyone. Well, Justin went above and beyond. And from what I could tell, above and beyond is his M.O. I have never felt immediate trust, such relaxation, and such a relief when shopping for a big purchase. Justin made it fun, entertaining, and I was never bored. Thank you AutoNation, and thank you Justin Johnson for being such a great person. I would recommend EVERYONE looking for a car, go see Justin. He can sell almost any brand. Him and I went to all the other AutoNation dealerships so I could find the right car. He is truly a customer oriented sales guy(a rare breed).

sales rep far exceeds the best expectations

Thanks to Tyler Eberly, our Spokane Audi purchase experience is as great as the product itself. "Above and beyond" only begins to express his tireless and substantive help to us, including visiting our residence to program gate and garage remotes at the end of a long day without breaks. Adding to this, we appreciate Tyler's objective and intuitive understanding of Audi's fine product. The entire team was very helpful, especially the manager, Chris.

Audi Spokane

Audi Spokane made the purchasing of a new vehicle easy and quick. Justin Johnson helped in every aspect of the car buying experience with his knowledge and great customer service. He had me out the door quickly. The details of my purchase were not easy and Audi Spokane made it seamless and quick.

Friendly and no pressure

Justin Johnson is awesome, very knowledgeable, personable and patient with nervous buyers making a huge decision to buy a car!

Suberb overall dealing with AutoNation/Volkswagen

Thank you so much for all that you both, Justin Johnson and Spencer Mitten did for us for in buying our new fender Beetle. Having a Beetle has been on my bucket list! (Check)! You both rock.

Fantastic service with a great experience!

Justin was our salesman and he was fantastic! Knowledgeable, honest and fun! He listened to my wants and needs and helped find the right car for me! I'm excited to be apart of the Audi family with my new Q5!! Thanks to everyone there for the great experience guys!!

Going the extra mile

Came into the AutoNation Volkswagen dealership with a difficult task. I went to a few others before and got no results. Instead of turning me away Tyler in sales went above and beyond expectations. He helped me out of a lease into purchasing a car as I had requested. Felt no pressure which is important to me. Great service and a job well done.

Trade-In Made 6/11/15

My grandmother and I went to have the Routan serviced that day. But we decided to trade it in for a Tiguan. The Sales Representative, Adam, accompanied us that day; and he was patient, very friendly, and answered all of our questions. The trade-in process was quick and easy, and very thorough. Our experience that day was very enjoyable, and I thank you for that.

Authentic customer service

I specifically worked with John Ward down here at Autonation Volkswagen. John went above and beyond to make sure that I got the car I was looking for at a price that I felt comfortable with. John was an authentic guy, as were all of the people I was in contact with Autonation.

Easiest Ever

I was looking online to find an affordable new car. I had been looking around for quite some time, and I decided that I wanted to come and check out a Volkswagen Jetta. When I arrived on the lot, I was greeted by an eager young man by the name of Justin. He was so relaxed, knowledgeable, and in no way pushy. He spend about half an hour or so trying to find the right vehicle. He took an interest in what I had to have, what my wants were, and what I was looking for in my vehicle. After narrowing it down to 2 vehicles, he brought them to me, so I could do a side by side comparison. After driving both vehicles, and asking so many questions, Justin helped me make a well informed decision. I have never been treated as well, had someone as knowledgeable, and have had someone listen to me as well as Justin. Now that I know about Justin, and the fact that he can sell 13 brands. Myself, my family, and my crew will shop from him. Thank you Justin and crew at AutoNation Volkswagen.

Wonderful service

Spencer was a great sales rep! I was interested in the new Audi A3 and was checking them out online and so I asked for more information. I couldn't believe how fast spencer had reached out to me at such a late time. I out the notice in around 9 he responded with in minutes of my inquiry.! Spencer is a very respectful and helpful gentleman does not pressure you in any way lets you test drive the car asks how you feel about it and if you wanna take time to think about purchasing a car he will let you do so.! Makes this shopping experience amazing.! I will be back for the S type soon.! Thanks again. Spencer and Chris.! You both were great.! Please ask for spencer if you ever need to purchase a car in the near future you will not regret purchasing.

Knowledgeable and Fun

Went in to look at a particular vehicle, wasn't really what I wanted, Jacob was incredibly patient with me. Went around looking at other options, found one I really liked! Jacob was knowledgeable, helpful, felt more like a friend looking out for me. Totally impressed with him. The pricing and sales process was easy, timely. While I waited for paperwork the facilities were comfortable, Jacob even offered a snack to me. Good, good experience. AutoNation and Jacob I would recommend to a friend. Thank you.

Speechless!

I arrived on the lot to just look around at some cars. I was not in the market to buy a vehicle AT ALL. I was greeted by Justin Johnson, and he was very polite and very energetic. I told him, "I am just looking." He backed off, but stuck around to answer any questions I had. I ended up taking a car for a test drive. Justin was so relaxed, knowledgeable, and never pressured me to make a purchase. During the test drive he didn't try to "sell" me on the car. We just chit chatted, and he made my experience fun. I have never felt like I was buying a car from a friend until now. He made me feel like I was a friend or family. Anyway, I ended up purchasing a vehicle that I had no intention of buying. Justin made the process so fun, flawless, and easy. I recommend if anyone is looking for a car of ANY kind go see him. He showed me 8 different lots, and was really about me having all the information, not just selling me ANY car. He won't waste your time. He won't show you things you won't want. And most of all, he won't push you into a vehicle.

Friendly Staff

Justin Johnson sold us a brand new golf TDI we love it, the process was easy and we would buy a new one again from him!

Excellent car-buying experience

I worked tih Justin Johnson and he was extremely helpful, accomodating, friendly and went above and beyond to make the car-buying experience a very good one for me. He worked with me to not only offer but also negotaate a fair price for the Audi I purchased. He event got us an Audi bag to help transport all my things from my old car to my new one.

Painless Trade-in and Purchase!

I recently purchased a new vehicle at AutoNation Spokane and can't say enough about the quality of service and ease of the buying process there. We arrived to look at used VWs and Audis, and were greeted by Sales Associate Justin Johnson. He was relaxed, yet informative, and eager to give us details on any vehicle we expressed an interest in. WE test drove several cars from the VW/Audi lot, and Justin made sure we knew he was willing to show us any car on the 8 AutoNation lots. I've owned 3 Subarus in the past and wanted to check out that lot next. Justin was extremely helpful, patient, and knowledgeable. There were NO pushy salesman techniques that are such a turn-off! His objective was always to help me find THE car that best fit my criteria, not to just sell me ANY car. I ended up trading in my Subaru and drove away in a brand new one (Crosstrek XV)! The paperwork/finance ppotion of the buying process (which is usually my worst nightmare!) couldn't have gone smoother. My husband, son, and I were STARVING, so Justin offered to get the paperwork started while we grabbed a quick dinner down the street. When we got back he had everything ready to move forward. After the purchase Justin thoroughly walked me through the features of my new car, as well as service options available to me. The whole experience couldn't have gone smoother, and I am THRILLED with our new car from AutoNation!

Amazing salesman!!!

Justin Johnson was extremely friendly and actually cared about finding a car that fit me. He listened to everything I was looking for in a car and knew exactly which car I would fall in love with. He was very knowledgeable about the cars and the history of my car. A definite 10 for 10! I'll never go to anyone else again!

Great experience

This was my first purchase from this dealership and I will definitely be back. My salesman, Justin, was incredibly helpful finding that perfect new car...and I looked at a lot! I got the deal I was looking for and didn't spend nearly as much time moving through the process as I have at other dealers. Many thanks to the sales team, finance and the detailers who delivered a spotless car.

great service!

Went in expecting the typical high pressure car sales environment but was pleasantly surprised. Talked to Justin J and he was awesome. He was very helpful and listened to what I wanted in a car. He didn't try to sell me something he knew I wouldn't like or try to screw me over. I will be returning to see him for my next vehicle.

Subaru

Justin Johnson was very easy to work with. He made my car buying experience enjoyable instead of high pressure and antagonistis.

Not like some other german car dealers (ahem)

My wife and I wanted to buy a german SUV to replace one of our vehicles. We went to one German car dealer in Spokane and were completely ignored. I got the impression that I would have to grab a salesman by the arm to get their attention. At Autonation VW however, we were met byTyler Eberle who helped us to chose a wonderful VW Tuareg and got us a model from another dealer in the right color and option package in short order. The sales manager was very courteous and helpful and gave us a fair price for our trade in. The finance technician took care of us in short order and we had our new car. I would very much recommend this dealer.

Why go anywhere else?

Justin was the most amazing car salesman I have ever dealt with. He is not pushy, he is honest, and he makes the experience fun. I will never buy from anyone but Justin. This was the best experience I have ever had.

Amazing experience!

This was the third vehicle that I bought at AutoNation. Justin was my salesman and did an amazing job. I told him what I was looking for and he made it happen. He truly puts the customer first and I will only by my car at AutoNation thanks to him.

John Ward

Recently bought a used car from John his knowledge and service made are purchase easy and smooth appreciate the fact that he did not pressure us at any point on anything we were not interested in he listened to what we wanted and made it happen great experience and will not be going anywhere else from now on

Great Service

We recently bought a Subaru Tribeca from Taylor E he was awesome he listened to what we needed and did not stop till he found us exactly what we were looking for and we could not be any more happy with are new car and the great customer service that we got at Autonation VW from Taylor and the whole staff made buying a car easy and will be recommending all my friends and family to go there from now on

TDI Passat

We bought our TDI Passat and love it. Justin our sales person was great. It did take quite a long time for the buying process, but was happy overall.

Autonation VW

A previous dealership was to be avoided; surly advisors, poor work and high prices. My visit today was for a small thing; battery replacement in two key fobs. The parts manager was polite, competent, and quick to complete the job. And unlike our previous experiences, the price was totally reasonable, six bucks a pop plus tax. At least in this small matter, Autonation is worthy of praise.

Great Dealership!

This is the best car dealership that I have ever dealt with. I never once felt pressured or pushed. Thank you for making my car purchase enjoyable!

New car purchase. Spokane Valley Volksagen

We purchased a 2015 GTI from Volkswagen Autonation in Spokane Valley, WA. Tyler Eberle was good to work with.He provided the right amount of information without being pushy during the process.

Nice Ride!

I bought a used 2013 Passat SEL DTI. The only features I wish were included were a heated steering wheel and the to have A/C seats, otherwise perfect! I wish it performed a bit better in the snow but it does well enough. Fun to drive and looks amazing. The fuel mileage is the main reason I chose the car. With using the auto start in the cold weather 2-3 times a day, I am still averaging 580-640 miles per tank and I fill up for under $50. Very happy and would recommend to anyone who wants a reliable, fun, sporty and efficient car to drive!

Questionable

I'm giving this poor not because of the person directly helping me, but because of the managers in the background. We got our certified used vehicle history and I asked about several software updates that had taken place. I was told that certified used meant everything was tip top, and not to worry. Well, we started having software issues within a few days. Heated seats, seat settings, lights, wipers. etc. I was still thinking we could just take it in and would still have given a decent, review but when I went 45 days later to get my extended trip permit I was told the bank had not sent in the title and I could not get one. Once I talked to the bank I found out that the dealer had not sent it in to the bank, and when my loan officer called on my behalf she was told that oh well, someone will be in Friday, we're clueless. Meanwhile I'm to pick my adopted son up from the hospital in TN on Friday and need my car when I return to transport him home. So I had to call the dealership myself and literally be in tears (thanks Suzie for understanding) and be on hold 21 minutes, and finally got a hold of Jerry who realized it was their issue and overnighted me some trip permits while he tried to figure out why nothing was taken care of by the people who were suppose to take care of it. So there are definitely some good people there, but you might have to jump through some hoops to get someone to hear you.

No Pressure, Friendly Salesmen

Though we had to do more waiting around than I expected while negotiating a price for our car, the AutoNation salesmen and staff were extremely helpful, courteous, and professional which made it a low key, no pressure buying experience.

Tyler Eberle, the Dealerships staff were wonderful

Tyler Eberle and his manager made our buying experience smooth and they were so helpful in every way. It shows Auto Nation has a great training program.

Leasing with Autonation

After going to an actual VW dealer, my fiance and I had become less inclined on buying/leasing a car anymore. After an impromptu stop at AutoNation in Spokane though, we changed our minds! We were really impressed with Tylor Eberle and he was the reason we continued on and eventually leased the car that same day! The overall rating would be higher, but the application, and leasing process was a little long and we weren't as impressed with the completion on that side. However, we were 100% ok with it after the outstanding customer service we were given before that!

Tylor Eberle and the crew were great!

These guys sold me a 2006 Jetta TDI back in the day and I took it to their service department for 8 years without incident. Just leased a 2014 Jetta TDI from Tylor Eberle and, again, everyone treated me right. I'll be back in 3 years and service until then.

Purchasing a VW Passat

Great service, information, knowledge and in a timely manner. Will buy from Auto Nation again and will recommend.

Service with a smile.

It was a breath of fresh air . Everyone was just down right nice ! Larry and Linda

Love my Jetta

Just recently purchased my 2014 Jetta and the experience working with everyone was great. Connor was the sales person who showed me the car I purchased. He was very friendly, not pushy and was very helpful and answered all the questions I had for him. This place was awesome.

New car purchase

We had a great experience buying our Volkswagen Passat. Our salesman Tylor Eberle was most helpful and the sales manager Chris was very accommodating.

Great Staff, Smooth Process

Most individuals typically write feedback when they are upset but today I am writing for a job well done by the Autonation VW staff. Tylor spent over 4 hours with me during the sale of my 2012 VW Jetta. He was knowledgeable and was able to provide answers for all my questions. I would recommend this staff and dealership with their competitive prices any day of the week.

Emergence repair

We had our windshield wipers quit on a rainy day and auto nation Volkswagen got us in to the shop and out in 45 minutes! The car was washed and ready to and we where back on the road in record time! Fantastic!

Always curteous and timely

We bought our Passat TDI about a year ago and just had the 10K service done. The car gets great Milage as advertised 45mpg on the highway ( i drive a little fast so it could have been even better) and 35mpg around town. It does have road noise issues, but we'll see what some different tires do for that when these need to be replaced. We have a Volvo as well and overall the Volvo seems to be a step up from VW, but we are still pleased with the Passat. The service has been great. No hassles and great customer support.

GREAT EXPERIENCE

We were looking for a New TDI Passat. We negotiated over the phone, & via e-mail as we live out of state. Auto Nation gave us a Great deal on our new TDI Passat, they gave us a more than fair offer for our trade in. More importantly when we got there to complete the deal, it was exactly as we had discussed. We are very pleased with how we were treated. We look forward to doing business again with them. Keep up the good work. Our second tank of fuel we got 42mpg highway !!! :)

Another great experience with AutoNation

This was our second time purchasing a car through AutoNation Spokane. Both times, we received outstanding service. The whole process went very smooth & all of the employees go out of their way to make sure your car buying experience is a pleasant one. No surprises along the way. We received outstanding service from Tylor Eberle at AutoNation Audi, he is a great guy, honest, and very laid back, no pressure salesman. We will continue to recommend AutoNation to our friends looking to purchase vehicles.

Browsing turned to Buying

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

serviceing my bug,

john was really great in getting my bug serviced and repaired. thanks john.

Good Deal on a '13 Jetta Sportwagen TDI

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

Expect the unexpected

After finding out my (no longer reliable) 17 year old van was going to cost 3x-4x what it was worth I had to quickly find another car, Being an unsupported, single Mom of 2, living from paycheck to paycheck, I couldn't imagine being able to find an affordable, reliable newer model used car. I actually worked with Duane Montague from AutoNation Mazda, Mitsubishi, Chevy where I began my search. Duane understood my situation and helped guide me in my search which easily ended with a Certified Used Volkswagen Passat. They worked with me to stay within my budget, expedited the process and even stayed late so that I could drive it home that night.

Awesome experience

I had a great experience buying my car at Autonation. The guys were very nice that we worked with and I will encourage all my friends and family to go there first and skip all the non-sense everywhere else.

Easy car buying experience

I traded in my 2010 Infiniti EX for a 2005 AWD Nissan Murano. My salesman, Nate A., worked hard to get me a fair trade-in and purchase price on the Murano. He worked quickly and effeciately with the sales manager, Chris, who personally thanked me for my business. I couldn't be happier!

Autonation

I went in to refinance my car. Crystal was extremely helpful and I got a great new rate. I will be returning when it's time to buy a new one!

Great Customer Service

Auto Nation made it easy for our son to purchase a car on his own for the first time. It was seeing the level of costumer service for our son that brought my husband and I back just a week later to purchase another car from Auto Nation as well. Our salesman, Nate, helped us to obtain just the car we were looking for and Clint, the finance manager assisted in getting us a finance agreement with payments we can easily afford. These people really took care of us and made the car buying experience fast, easy and totally enjoyable. We were never pressured in any way and they were able to answer all of our questions completely and satisfactorily. It is very rare in todays world to get to deal with a company where customer service is truely their primary concern, but Auto Nation is one of those rare places.

Aces to customer service

I recently bought a certified pre-owned 2010 Jetta from Autonation VW, had a great sales experience with the salesperson Crystal and walked out the door a happy customer with my new car. A week later things go horribly wrong with the electrical system due to a leak in the windshield that had been replaced and not reported on the car-fax. Feeling horrible for the inconvenience, they had my car towed, provided me with a rental and took care of the repairs and made sure I was happy when I walked out the door. I must admit that I was most pleased with their attention to customer service and I thank them for their helpfulness when it came to my new car. Thank you Crystal and thank you DJ.

I never thought it could be this easy...

I have been researching the market for TDI Jetta Sport Wagons for the last year and I decided that was the car that I wanted. I have had VWs and Audi's for years and I personally think they are the best engineered vehicles out there. So I decided to test drive a 2013 Jetta Sport Wagon with the DSG transmission, and I was really amazed with the overall smoothness and responsiveness of that car. If you were ever skeptical of the top end of a diesel, dont be, they have plenty of power and top end speed for any occasion, not to mention 48mpg. James was my salesmen and he did a great job of allowing us to really put it to a road test. Bear in mind I wasnt necessarily looking to buy a car on the day I came in to test drive one but the sales staff really made it simple to make the transaction. They gave me a very fair trade in value for my 2004 Jetta and were very fair in all other negotiations. The VW sign and drive deal is an awesome deal and with 0% financing which I qualified for made it too easy for me to buy a car that I knew I wanted. They didnt push me into anything, or make me feel like I had to buy a car. I have owned a lot of cars in my life and this was the first time I have ever bought a new car. Im at a point in my life where I wanted a car that I dont have to work on to plan a trip. Which is funny because Ive worked on cars all my life but there is a good feeling of being in a new car, its something I think everyone should feel. If I ever do buy another car, I will definitely allow Spokane AutoNation to make that happen, we have all heard of war stories of dealerships but that place was nothing but a fun, very relaxing, cool place, everyone was very knowledgeable and helpful. I would never have believed it if someone would have told me that buying a car would be a easy and simple as it was. I still do have some buyers remorse as maybe I didnt need a new car, but its fading now as I have a car that I did my homework on and all the people at AutoNation made that decision very simple for me. I really dont think I would have received the trade-in value and the bargain that I got here. Im very happy to have bought from James and AutoNation.

Fun buying process, excellent customer service

Had a great experience buying my new 2010 Jetta. Crystal went above and beyond, let me put the car up on a rack to check underneath, and helped me with everything. I will be back for my next Jetta!

Great Experience in Purchasing a New Audi

We just purchased a news 2014 Audi A6, which was ordered from the factory. We had excellent service for our sales associate, Logan Neil and the rest of the folks at the Audi Dealership in Spokane. I would recommend them.

Worst service deptment on the West Coast

A few years ago I took my 2002 Jetta in for a factory recall to fix a electrical problem with the sunroof. I drop my car and left it to be fix. I had my daughter pick the car later that day. She called me on the phone and was in tears. When she went to pick up the car and the driver side seat belt would not retract and was pulled all the way out. Two years before she had rolled a car when she hit a patch of black ice and the seat belt save her from going through the wind-shield. Since then she will not get in a car with bad seat belts. The service desk man told her they didn't do any to the seat belt that she must have broken the seat belt and "you must not have noticed". They offered to fix the seat belt for $350.00 dollars with no discount. I came down to talk to them about it and the service desk man didn't even talk to me just call the service manager. The service manager flat denied they broke the seat belt and it was not their problem. By this time I am really mad and starting to yell at him. He was a big man and tried to physically intimidate me. He told me to step out the service area into a side service bay and then threatened to call the cops. Now that is what I call service. I took the car to my mechanic and had him check out what had happen and the belt's electrical squib had be fire by an electrical short probably when they were working on the sunroof electrical circuit. DO NOT buy a car from this group!

Buy your car from Crystal.

Love my new Passat!! Crystal is excellent, great customer service, very knowledgeable, no pressure to buy, very patient. She made the process fun.

3rd VW/Audi in the last 15months will be back

I would highly recommend Logan Neil and Sales Manager Chris Scott. Awesome sales experience over the last 15months. Ordered and Purchased a new 2012 Golf R and they facilitated and accommodated every request I had during the delivery process. In June 13' I purchased a 2012 Certified Jetta TDI for my wife and it might have been the quickest in and out car purchase I've ever made. Chris and Logan must have thought I missed them because just sat week I purchased a 2014 Audi Allroad and I can't say enough about the price I received on the new car or my trade in. Totally ecstatic about the whole process and we love the car. I am recommending them to friends and family and there is a good chance I will be back in the dealership looking for a Q5 and another Jetta TDI for a family member in the next 60 days. Needless to say we won't be traveling to Seattle for any future Audi/VW purchases. Great work guys!!

Avoid this place like the plague

The sales guy, Chad Fairchild was awesome. No pressure, laid back, actually enjoyable experience. But, the service department leaves much to be desired. Another, local well known dealer is opening a VW store in Post Falls, Id. I would recommend them. AutoNation VW service will lie to you and generally treat you like trash and like an idiot. Save yourself some aggravation and headache by avoiding this place. For the time being, I am actually going 125 miles to the tri-cities for my service work until the new store opens in Post Falls. I am that dissatisfied. We should be able to leave 0 or negative stars.

No pressure, honest, helpful

Because my particular market is small, compared to other Audi markets, I was concerned that the pricing would be high. I was wrong. This dealership was more than willing to compete with both Seattle and Portland pricing. The sales staff was knowledgeable and helpful without the dreaded 'pressure' to buy.

Autonation formally Appleway Audi and Volkswagon

Autonation ( Appleway) Audi and Volkswagon , was a great place , the customer service was excellent , my salesman Spencer Ramos, was really great he listen to my every want and need, and the sales manager was also great , walking me through the details of my different options , and I have been a repeat customer to to Autonation because of the great care they have given me with my last 4 purchases and I will continue . A very satisfied customer.

Mamdoh Alyousef: thank you Joseph Seymour

If you're looking for a new car or asking about some things that you want to know about and need help i believe Joseph Seymour can help you i personally recommend going to this guy. He's helpful, nice, friendly, and serious to have a good business or to deal with.

Awesome sales man

Mr Seymour (sorry about last name spelling) was an awesome salesman. He was very kind courteous and caring. An extremely patient man with a kind heart. I have suggested to several family and friends in there new or used car purchases to go and ask him for the help they need. He found me the perfect car in the price range i was looking for and stayed til the end. He did not act like he was loosing business contacts by staying with me during this process. He is a very good person please call him and let him work with you will see what i mean for sure.

Good, no pressure buying experience

Chad Fairchild is the guy you need to deal with. He is relaxed and does not make you feel pressured or anything. He is very accommodating and will work with you and your schedule. He wants to be sure you are truly happy with your new car.

Very satisfied customer

We have been buying a vehicle every 3 to 4 years for the past 50 years. We recently bought an Audi A6 and for the first time Appleway made the experience completely painless. Jim Miller was who we dealt with mostly, but everyone we talked to made the experience enjoyable. Jim, did by far, the best job of explaining the cars many functions, then ever before. There is so much to learn, and because he had me do each thing myself it sunk in a whole lot better. The absolute best part is that we love the car.

Wonderful experience for the 3rd time!

This is the 3rd time I've been to Appleway Audi to purchase a car in under a year! 2 cars were for myself and one was with my friend who was purchasing her first car! The customer service is outstanding and the buying process is extremely comfortable! If you are a first time buyer they go above and beyond to make the experience as smooth as possible. I went in to purchase my second car for myself this past week and they treated me like family! If your looking for your forever home with a dealership Appleway Audi is the place to go! Their service department is the same they treat you with respect and make it a comfortable experience! Thanks to Jason, Jim, and Chris for wonderful sales!!!! I always feel welcome when I walk in even if its just to say hello and have a button reset that I couldn't figure out!

Good people.

They allow many test rides to find the just right vehicle. No pressure.

VW Beattle Convertibale purchased at Appleway VW

Jim Miller at Appleway VW made my car purchase experience the best I have ever had and I'm not a young person. His easy going style and knowledge of the car was what made our decision to buy so easy.

Our first Audi is a Q5

We traded in our Yukon for a Q5. So glad we did. We knew what we wanted going in, but Richard was very helpful and very knowledgable. We were hooked upon our 1st test drive and left with the car we drove. Although ALL car sales seem to be a long process, Appleway Audi did everthing possible to make us comfortable and got us out as quickly as the process allowed. We will definitely add another Audi from Appleway Audi to our family fleet when ready. Thanks, Richard.

painless

Other than the 2 hours to complete the paperwork, the internet buying process was perfect. Dan and Chris were honest, professional, and communicative. The offered price was very competitive and did not change when we picked up the Q5 we had ordered. Cory was thoughtful and helpful with the paperwork and secondary offers.

New car purchase

We had a very pleasant experience purchasing a new vehicle from Appleway Audi. The sales agent that we worked with was very knowledgable about both vehicles that we were interested in, (we test drove an A6 and a Q5). After deciding to purchase the Q5, he made the order process simple and painless! Once our car arrived, our sales agent was excellent at going over the features of our new vehicle, and was kind enough to set-up the Bluetooth for both of our phones. He has also followed-up with us to see if we have any questions or concerns about our vehicle. We would recommend Appleway Audi.

Mileage w/ Comfort

My wife and I had decided to trade in the safety of our SUV and get a more economical car. After researching our options, we decided that a VW Passat TDI would be the best fit. We called the Appleway dealership and we were treated with respect from the first call all the way through the process. The team at Appleway was fair with our trade-in value and worked to get us the best rate possible. We really appreciated their efforts and will definitely recommend them to anyone else seeking a VW or Audi.

Great service & great cars!

My 18 yr old son had recently purchased a car from Appleway VW, he was so impressed with the vehicle's quality & the service that he received. At his age most Sales Associates at other lots wouldn't give him 5 minutes but Jason Wisher along with another associate were very friendly, helpful & most importantly....respectful. We have always been a 4-wheel drive family but as an effort to free up some cash in our budget my husband & I chose to downsize our vehicle. Again I was impressed with the service, Jason Wisher was extremely knowledgeable about the vehicles they offer & made it a surprisingly pleasant experience. He showed us a vast selection of cars filled with options that met our interests. My husband has never enjoyed driving a car, with Jason's help we now have a car he is comfortable in.

Q7 Purchase

This dealer salesman is one of the best I have encountered. I would recommend Jim Miller to anyone looking to buy an Audi

oh yes, we love this car

48.9 mpg is our best so far. Usually averaging 43-46 mpg. And sporty too. Had the Prius previously, no comparison, this feels like a sports car.