James Farrell

27 de oct. de 2016

8 days and a $450 Hertz Rental Car bill later I get a call to let me know that the issue with the vehicle is not covered under warranty. The service department was so busy it took going down to the dealership a second time to even get them to look at it. In 20 minutes they diagnosed the problem, fixed it and charged me $90 for the work. That is reasonable and understand, but the fact it took 8 Days to even look at it is unacceptable and the fact they knew this and put us in a rental car is even worse (Just because its not covered under warranty. I have called multiple times to explain my case and the service guy is nice enough but says theres nothing he can do. I would not recommend using this dealership for any service work as they think 8 Days is a reasonable amount of time for your vehicle to be parked before being looked at. Never in my 30 years of dealing with Car dealerships have I ever heard of or experienced this type of service. Even if this was covered under warranty GM is going to pick up the cost? I doubt they would have covered all those days.

Tim

15 de sep. de 2016

They changed my fuel filter when not needed. After I paid for the fuel filter change service work they said I needed I noticed that they did not reset the fuel filter gauge I still had 37% life based on my vehicles fuel filter monitor. They were not customer friendly at all.

Rick

7 de sep. de 2016

not a very customer service at all......................................................

Shocked

19 de may. de 2016

I am shopping vehicles and spoke with the Manager and told him I was looking to purchase a vehicle in the next couple of months. He refused to give me a price or discuss vehicle information with me unless I was ready to purchase that day. Needless to say, after 5 minutes I walked out and will never walk back in.

hashtagwhat

7 de ene. de 2016

Did you make the Cadillac commercial horrible on purpose!? If I have to hear that annoying slowww voice one more time I'm going to scream. Reprimand the person who came up with this idea and FIRE the person that ok'd it to air!

Dietcoke1

6 de sep. de 2015

After buying my last 4 vehicles from Weisner in Huntsville TX I finally bought a new truck that had problems. Had to go thru a big ordeal with Roadside assistance. Horrible experience. Because of Weisner representing this company I asked for a free set of side steps for my truck. As a repeat paying customer and the wait for a courtesy car and the wait for my new truck to be fixed, I feel this was a small request. Mr Cleo (manager) has not called yet called me back. A repeat customer No More. My money will go some where where I am appreciated

Dan Callahan

6 de ago. de 2013

I sent the email request to the Dealer asking what type of transmission and the color. I receive two emails from the Manager that said they had received my request and someone would contact me on Monday. I was contacted by a sales person and they wanted me to com drive the vehicle. I asked them the same question and they did not know the color or the type of transmission and said they would have to get back with me. After a couple of calls they told me it was a standard tranmission, which I did not want. They also tryed to sell me a different vehicle than the one I was looking for. I wasted time to try to find out details that a sales person should have known before responding.

TexRancherMan

25 de jul. de 2013

I got an e-mail from the GM saying a sales person would contact me... but I'm sorry to say a month later and that has not yet happened... I have since sent a couple of e-mails to the GM asking what happened to the sales people contacting me... no response

toyou

6 de jun. de 2011

We went to the Wiesner location in Conroe, I could not find that dealership location on the list. We had Kenny King as our salesman and he was GREAT! I know is it hard to believe that any car salesman would be described as Great but he was exactly that. He did not play games with us, he genuinely worked very hard to give us what we wanted at the price we wanted and did not try to say oh yea we can do that then change it up once you get all excited etc. He was literally honest from the beginning and he followed through on the sale all the way till we left there. I hate dealing with dealerships that push hard and that send one man over to argue that this is the best they can do then another one comes out and tries as well this dealership did not do any of that nonsense. We are thrilled with the deal we got and love our truck.Thanks to Kenny I won't hate dealing with buying another vehicle. I will even send my kids in to go to him to buy their next vehicle.

DougU

1 de ene. de 2009

I took my 1998 truck in to get a power steering hose replaced as it was leaking. Luckily I had the service dept call with an estimate on cost. They wanted $400+ to replace the hose. I asked them not to touch a thing and I went to visit with the service manager. I told him I couldn't believe it could cost $400 and he explained they had to drain the radiator fluid and remove the A/C compressor to get the hose replaced. I bought the hose, a tubing wrench and fluid for less than $45 and replaced it myself in less than 40 minutes.