Veronica

9 de feb. de 2016

This dealership has absolutely no integrity. I put 400 dollars down to hold a vehicle. Manager and sales person assured our money would be safe. The day we went in to sign paperwork, we were notified the car had been sold. On top of that we are yet to get our money back. These people are dishonest and don't care about their customers. I have been receiving emails from the dealer sending me notices on other cars. No shame whatsoever. I am disgusted. I can't believe this happened to us. Way to live up to the stereotype of the crooked car salesman. I am reviewing in as many sites as I can to get the word out. If they were dishonest about this, what else can the u be dishonest about. Take your business else where !

Maria

27 de ene. de 2016

Special thanks to Ramon Rodriguez who helped us through the wonderful experience of buying a new car. He took the time to show us different models, and explained in detail the financial process. My husband and I left the dealership driving a new car and very satisfied with the service and attention received from all the personnel.

manuel acosta

27 de dic. de 2015

great experience Juan Garcia and Mr Juan Yu were wonderfull, They took car of all my needs and the customer service over all was fantastic.

Ruth Valverde

15 de dic. de 2015

After the initial shock of the cost the repair to our Mitzi would be, the situation changed with the help of VictorGonzalez who explained the high cost, etc. and encouraged us to think about a new car, He then directed us to Ramon Rodriguez. What a wonderful kind, patient, and knowledgeable young man. He not only explained all the benefits of the KIA, but opened the whole car and showed us everything about the auto. We are an elderly couple and he was so sweet to us, again explaining all the wonders of the car, with such patience and real care for our age and expertise of all things IT. He was not pushy or condescending, Our buying experience was augmented due to his courteous manner and friendly conversation, Who would not want to buy a KIA from this great gentleman? Our experience continued with Mellanie Galvaldon, lovely lady and easy to listen and understand the financial part of the buying experience Thanks to all your employees who assisted us. Mr. and Mrs Mariano Valverde

Dawn Salters

7 de dic. de 2015

Excellent service, liked the new process which they e-mailed me recommend service with cost, and the option to accept or decline. Response goes back to service department, and service was done.

June

21 de nov. de 2015

Victor gave me good service. I even got a. Car wash with my coupon.

Jonathan Padilla

9 de nov. de 2015

This place was very enjoyable to do business with. From the test drive to the signing of papers. The staff worked very hard to ensure I enjoyed my experience as well as to get me the best deal as possible. They went the extra mile where other dealers would have quit. I will definitely refer friends and family to Viva Kia. They have my business for life.

Kenny Niemann

4 de nov. de 2015

Outstanding car buying experience. My salesman, Ramon Rodriguez, extremely informative and helpful during the process. I liked his knowledge of the vehicle, and his communication was excellent, spot on and not pushy.The dealership had a fun atmosphere, with numerous employees asking if I needed assistance. The dealership was also clean, with TV viewing areas, and music and food offered outside.My after purchase was also wonderful. I took my purchased vehicle in two days later for the detailing, floor mats, etc. Everyone I talked to was extremely professional and friendly.

maria

22 de oct. de 2015

Great atmosphere great people great prices need I day more!!!

Wilfred Hernandez

21 de oct. de 2015

Excellent service thank you Juan Yu, Edgar and the rest if the staff.

Arney Lopez

21 de oct. de 2015

Great customer service very satisfied with my purchase will definitely go back and refer family and friends

RSL

21 de sep. de 2015

Researched several dealers in the El Paso area. Viva is only one that would negotiate. Integrity Kia was pathetic. Veronica was great

Trish

14 de sep. de 2015

Love the extra attention to detail these days! Makes a big difference!

Pedro Jimenez

2 de sep. de 2015

Great experience bring my car in for service. My Son and daughter in law bought this car for me and I am very satisfied with my Kia. Thank You!

Ricardo Bombara

2 de sep. de 2015

Service was superb, and I gather the parts used were the ones recommended by the car manufacturer. I thought though, that the price charged for the oil change was a little excessive. Maybe it is the fact that I had not taken my car to a dealership in a very long time.

Anonymous

1 de sep. de 2015

They do a very good job. Service manager really takes the time to help out with any issues.

Alfredo

19 de ago. de 2015

I had a good experience, just my pick up ride took a little long.

marciano aguilar

16 de ago. de 2015

Excellent service I would recommend the viva Kia dealer to any person they excellent service and customer services and they help you to get what you looking for

Michelle Tucker

4 de ago. de 2015

I took my car in to be serviced. I was greeted by name and every one was very helpful. The service advisor notified me of the repairs that need to be completed prior to them preforming them. The repairs were done in a timely matter.

Mrs KV

22 de jul. de 2015

I purchased my Kia Optima over a year ago, It was an okay experience, the staff met most of my requests, I purchased the vehicle I wanted without all the ammenities I wanted, based on unavailability, but under 3 hours, so that was a positive experience. Cons: I was not explained Kia did not sell vehicles with a spare tire nor kit, that was a surprise when I found out.During the whole process, the staff was judgemental of my requests, and I was not offered water, I asked if there was coffee available, I was told yes there is the machine, i think the filters and coffee and creamers are at the bottom. ( i prepared coffee for 20 people)3 times after purchasing my vehicle I serviced my car at viva kia, once I was told there would be a shuttle I could count on, I did, to find out, it was not something truly available. last week I received an email with a coupon for oil service and tire rotation under $48i was about to take a road tripp across the country so I decided to give it a tryi can not find the words to explain what a delightful experience I had from scheduling my service, getting a shuttle to home, and from work back to the dealership, loved the email explaining my other vehicle service needs, i approved over the phone, i was offered water, and the price at the end was even more wonderful. Viva Kia has fully done a positive 360 focusing on giving delightful customer service, which truly made me feel as part of a caring family. Viva Kia made my day! Thank You! Yes I got military discount as well :)

Erika Gonzalez

28 de jun. de 2015

Great service reps and great salesman I would definitely be back to continue getting my service done here.i am also thinking about trading in my 2015 sorento for a 2016 but probally won't be till another 3 months

Ricardo Bombara

1 de jun. de 2015

Overall my experience at Viva Kia was a very pleasant one. Bought the car I wanted and paid the price I wanted to pay. The salesperson, Gregg Holleman, that took care of the transaction was very well informed and attentive to my questions.

sergio guilar

27 de may. de 2015

it was a great experience and the saleman JOSEE MERAZ make and excellent job he explain everything went overall the guarantees i hope you guy have this saleman for a long time

Cynthia Granberry

27 de may. de 2015

Veronica and Sasha were great. Veronica answered all my questions on line and Sasha was very helpful and pleasant in person. Thank you.

Michelle

3 de may. de 2015

Juan Yu is an excellent salesman who worked hard for us.

Finance Manager Fernie dishonnest

20 de abr. de 2015

Finance Manager Fernie wants to change details of what he clearly told you and then will advoid your calls and messages. I hate dishonest people and people like him will make me spread word to all my family/friends and co workers to advoid Viva Kia!

Gloria Salazar

19 de abr. de 2015

Excellent care and customer service. Ingrid was friendly and professional. I enjoyed conducting business with her. Thank you.

LL

4 de abr. de 2015

Everybody was great!!! Service was fast and easy!! Thank you Viva Kia!!!!

Anita E. G.

3 de mar. de 2015

Mr. Jonathan Celaya was very helpful and patient with me, that made the whole process of buying my Kia , a very pleasant experience. Thank you.

Maria Asay

3 de mar. de 2015

Service was great.............................................................

Rosa Rojo de Barrios

23 de feb. de 2015

I always have a great experience at Viva Kia. Mr. Roy Realzola has always provided me with excellent customer service. Not just him but all his staff. I recommend their services to everyone.

dan

4 de feb. de 2015

repair was done very quickly, unlike this review requirements

Marsha Oakley

4 de feb. de 2015

I needed to get my oil change done for a last minuted road trip. Kia got my car in for the oil change and check on a problem. Located it and fix it. Thank you!

Omar Hernandez Garcia

3 de feb. de 2015

Amazing service. They made sure that we were able to find the right car to our needs. They made sure that we were comfortable and that we always were happy.

Voice out

13 de dic. de 2014

Both car seller(Juan Y.) and finance manager (Fernie) were very manupilative with their sales ethics. First they adverise awesome sales only to lure people in and then once you are there they come up with excuses of why you didn't qualify for their incentive discounts. However the worst part is how they take advantage of people even vets and the elderly when it comes to signing a contract! They have several paper steps in thier contract in which you are rushed to sign wihout any explanation. Next thing you know when you finally go over all the steps you realized that they throw in an extra warranty that they didn't offer nor explain. All new cars come with factory warranties so why offer or cunningly throw another one in? Found out that that's how these finance mangers get paid by offering these warranties and if you decline it, they still add it in after you sign. They just adjust the car price so that you will never notice anything wrong! Retuning calls is also unheard of and getting your refund back after you decline to purchase is challenging!! Buyers beware!!!