Anthony Scott

13 de sep. de 2016

Our salesman was professional and easy to deal with.

Dollie Pierce

30 de ago. de 2016

It was a pleasure as always doing business with Tyler Ford. This was my 3rd purchase of a vehicle there and I'm satisfied as always. Thanks to my sale Rep Josh Minick for such great customer service. I will continue to do business with Tyler Ford, keep up the Great Work!!!

Marc Turrentine

20 de ago. de 2016

Great place to do business. Everyone from the management to the body shop and service. Just great people

Anthony Garen

17 de ago. de 2016

Very nice people with quick no hassle service. Great Deal!

Brian Crews

1 de ago. de 2016

Great service and friendly employees. Very happy!

Lexus Mack

1 de ago. de 2016

It was a pretty great experience, the process was faster than expected. They did a great job.

Becky Evans

30 de jul. de 2016

Great service! Had my car back same day! The service department was great! They even came and picked me up when my car was done!!

Robert Dockter

29 de jul. de 2016

As always professional , done on schedule friendly

Jeneva Boyd

14 de may. de 2016

I brought my car in for the 30,000 mile check up. They told me what was needed and I told them that was fine. I waited for it at the shop which was no problem. It is running a lot better than I expected and the service rep. was very informative and helpful. I have a no problems with Tyler Ford and hope to buy my next car there. Thank you.

Steven Smith

8 de may. de 2016

Wonderful buying experience! Josh was very helpful with our purchase of four trucks - we are very pleased with the trucks!

Kenda Thompson

2 de abr. de 2016

Had a easy, smooth buying experience. LOVE MY NEW FORD! Thank you!

Suzanne Jones

29 de mar. de 2016

Fast, reliable, friendly service.Kirby & Cody were awesome!!

Casey Wells

27 de mar. de 2016

I always get my truck serviced at Tyler Ford. Quick, Easy and affordable.

Robert Neal

24 de mar. de 2016

Great job! Service agent very polite and accommodating.

Joseph Fox

21 de mar. de 2016

The people we very nice and friendly. Will be coming back when it time to buy another one. I will try to send everyone that what's to buy a car or truck here.

Danny Smith

21 de mar. de 2016

SERVICE WAS EXELLENT AS ALWAYS. STEVE COVINGTON ( SERVICE DIRECTOR) IS A GOOD ASSET TO THE COMPANY!

John Cox

21 de mar. de 2016

Josh Minick with the help of the Lord found me the perfect car. Give that guy a raise

Nicholas Romero

17 de mar. de 2016

Alan Gage, did an awesome job!!! took care of my needs!! I will be returning for my service on my truck!! Thank You Alan!!!!

Larry Lummus

24 de feb. de 2016

Everyone was very friendly. The service was prompt and finished well before promised. I like it that you do the little things(tire rotation and alignment) even before I ask for it.

Todd Korich

16 de feb. de 2016

Fast friendly service. My 11th vehicle from Tyler Ford and this is only the second time I needed service. It was very pleasant.

Moriah Anne Joblin

6 de feb. de 2016

I had a wonderful experience at the Tyler Ford dealership. They worked with me to find the right car and deal that suited my financial situation. I was able to get a 2016 Ford Focus for a great affordable rate each month and I couldn't be more pleased. The staff was extremely friendly and made sure I never left with questions unanswered.

John Ammon

2 de feb. de 2016

Always great. Service writers are prompt, attentive, and keep us informed. Work is always completed correctly.

Terry Jost

1 de feb. de 2016

Charlie,my service writer, was prompt and courteous. He explained the service completely and answered my questions. I enjoyed the emenities in the new waiting room. Overall, a good experience.

Jalynne Murray

1 de feb. de 2016

We purchased a F-150 Truck. The service couldn't have been better. We've bought a lot of cars and this experience was ranked as high as any we've had. Josh Minick was our sales rep. He was informative and respectful at every turn. I loved that when coming to terms with the price, we didn't do the "I'll go ask my boss" routine. I told him what I wanted and he worked with me to make it happen. After the purchase it was sent out for some extra's. It was done just after lunch the next day. Nothing to improve here!

Jessica Gorbett

1 de feb. de 2016

Tim Adams was my salesman. He called me and asked what I was looking for. He did all the leg work for me while I was working. He got my financing worked up so when I got there all I had to do was get a tutorial on my vehicle, sign some paperwork and leave. So friendly and helpful. I never knew buying a car could be so painless!

Marsha Mccoy

30 de ene. de 2016

They checked over everything and let me know what needs to be serviced.

Kayla Vestal

28 de ene. de 2016

I shopped around to several Ford dealerships to find the car I wanted. I started with internet shopping and Kirby was excellent. He emailed me which is what I said I preferred. Whereas other dealerships were calling. So we emailed back and forth to discuss the price and trade in value of my car. Then when I decided this was the best option for me, I just called Kirby up and he was able to take care of me and work with me. Overall great experience. Everyone at the dealership was super nice, said "hi", opened the doors, welcoming, etc.

Jimmy Odom

27 de ene. de 2016

the service was great and very professional. everyone was very friendly

Diane Clark

26 de ene. de 2016

I took in my 2012 Ford Explorer XLT for scheduled maintenance (The WORKS oil and filter change & multi-point inspection). Charlie Flores, my service advisor, took excellent care of my vehicle. The service was performed and expedited in a timely manner. I travel one hour to have my vehicle serviced by Tyler Ford in lieu of taking it to a local dealer located 15 minutes away due to the excellent service provided by Charlie Flores and team members at Tyler Ford. Thanks for the great service!

Zacarias Hernandez-carbajal

25 de ene. de 2016

Bought a F-150 love the truck the staff was great. Will be buying more from these guys.

Ronald Loper

25 de ene. de 2016

The service was very good, and the price was better than I had anticipated. The only complaint that I could have would be that they forgot to put the spare tire cover (that was in the back seat) back over the spare in the trunk. No real problem - it is easy to move. Otherwise, Good Job! Thanks!

Cory Hess

25 de ene. de 2016

The people are always friendly and helpful! I always enjoy working with them.

Linda Potts

24 de ene. de 2016

The Service guy was great. he is always helpful, but I would never ever buy another vehicle from Tyler ford ever again my 2014 Ford Focus has been messed up since I got and nothing has been done

Leea Terry

23 de ene. de 2016

I bought a 2016 ford focus zx5 (hatchback). this is the 4th focus hatchback I have purchased. 2003, 2005, 2014 (tyler ford) 2016 tyler ford. my salesman Paul Brooks was the greatest. after we discussed over the phone what I was looking for, he found me exactly what I had asked for and made the transaction so easy. when I arrived at the dealership to look at the car, I was very pleased that it was exactly what I had told him I was looking for. Ruby Red, and it had to have a backup camera. he coordinated the financing and had everything ready to go, so that all I had to do was go see David the finance man and sign the paperwork. David was also so great. they both were friendly and we talked about things we had in common. just before I went to see, David I realized I had forgotten to take the seat covers off my trade in and asked him if he would remove them for me. he not only removed them, but he put them on my new car for me. sounds simple enough, but I am disabled and it would have been such a struggle for me to put them on the new one. everyone in the dealership was friendly and talkative to me. I felt I was among friends, not people whom I had just met. Paul also took care of getting the keyless entry pad installed on the drivers door. all I had to do the whole visit was show up, sign the paperwork, and drive off a happy camper. a couple days later he called me to make sure I was still happy with my new car. I couldn't have asked for any better experience than I got from Paul and Tyler Ford. I will purchase my next ford focus from him also.

Shawn Forgy

19 de ene. de 2016

The salesman, Josh, is very experienced and knowledgeable. The finance guy was friendly and finished up the paperwork in short order. We will definitely buy from Tyler Ford in the future.

Karee Parker

18 de ene. de 2016

Service was fast and people were very nice and friendly.. Jim and rest of the guys very professional and helpful.. Would recommend y'all to all my friends.. Thanks!!!!

Russell Barton

18 de ene. de 2016

We took our 2014 f150 4X4 in for the 35K mile checkup and oil change. The service was much better than average, the waiting room actually had chairs that were comfortable. The price was better than I expected for the services rendered and it took less time than I expected. What else could you ask for?

Mary Vercher

17 de ene. de 2016

2015 Ford Edge. The service and staff were very pleasant and helpful.

Enoch Freeman Jr

15 de ene. de 2016

Charlie Flores, my service advisor, did another excellent job. His prompt attention and sound recommendations were greatly appreciated. He goes above and beyond the normal routine to provide help. He is indeed a credit to Tyler Ford and to Ford Motor Company.

James Nokes

12 de ene. de 2016

Waiting area was pleasant as were the staff. No complaints.

Stephen Nalbach

11 de ene. de 2016

Friendly service in clean shop and car detailed nicely

Alicia Williams

11 de ene. de 2016

Barry was great sales guy thank you so much I love my explorer a lot thank you

William Gardner

10 de ene. de 2016

Very helpful. All of the people I came in contact with were friendly and helpful.

Jane Robinson

8 de ene. de 2016

Once again great service. We went to Scout Steel. TOTALLY SATISFIED..

Ronald Marshall

6 de ene. de 2016

Kirby was very helpful and knowledgable. This is the third vehicle I have purchased from Tyler Ford and the second from Kirby.

Lynda Conner

5 de ene. de 2016

I had been trying unsuccessfully to schedule service for the recalls on my vehicle. I travel a lot and it is hard for me to pre-plan these things. When I called, the service person I spoke to could probably hear the frustration in my voice (not at him, but at my misfortune), and he immediately told me to bring it in the next day and he would make sure I was taken care of. I brought my car in the next day for the service and causally mentioned the car needed an oil change. If they could get to it that would be great, if not, I would gladly take it somewhere else. I knew I was pushing it since I was being worked in. When I came to pick up my car I was told that they were able to get the oil changed AND it was free! Somehow I ended up with a free oil change along the way. I rarely get the opportunity to praise such wonderful customer service, so I am happy to say I was super impressed! Totally validates my reason to buy a Ford and to buy it from you guys! Thanks for taking such good care of me.

Robin Roberts

5 de ene. de 2016

The service was excellent as it always is.Charlie Flores was helpful and courteous.Service was completed promptly.

Jimmy Shoemaker

4 de ene. de 2016

2014 Fusion. Love the car and the service people who help you are to be proud of.

Richard Thomas

2 de ene. de 2016

This was the best experience I have ever had. This dealership is the best all the way around from the salesperson to the loan officer. If you want the best ask for Rick....

S. Lee

31 de dic. de 2015

I just took delivery of a new 2016 Ford Fusion. Love the car!!! And the buying experience was A+++ from the moment I entered the dealership until the time we drove away in our new car.Thanks Tyler Ford!!!

John Moon

29 de dic. de 2015

We chose Tyler Ford to buy our vehicle because of the help and care shown by Josh Minick.

Teresa Nowland

22 de dic. de 2015

I knew what I wanted and even though Tyler Ford did not have it they got it for me.They let me sit in a similar one to verify I would be happy with what I was ordering.Most important the experience was hassle free.

Kimberly Dailey

19 de dic. de 2015

Car buying experience was quite pleasent. Good fair price. Josh minik was very kind and easy to work with. He got us exactly what we wanted

Sandy and James Noe

16 de dic. de 2015

Bought a 150 XLT. All of the people we saw were helpful but really enjoyed the experience with Barry. He listened to what we wanted and found a truck with the accessories we wanted in a price we could afford. The driver door would not shut so it had to be in service department and it took 2 days to fix it. You had to order a part.

Frank Avent

15 de dic. de 2015

We appreciate the quick, courteous service we received. We live in an area without a dealership nearby, so when we visit relatives in Tyler several times a year we bring our car or truck to Tyler Ford.

Chris Fisher

13 de dic. de 2015

The service is excellent and the staff was helpful and gave clarity of the service performed. However your sales not at the lot worker but at the manager level is where the problem was. You have to give a little to get some interest from a potential buyer and in my case there was none. The only comment I would be able to give for Tyler ford would be that the management won't deal with a military service member nor a 35 year history of ford purchaser. They let me walk without consideration.Chris F

Gordon Lemaire

11 de dic. de 2015

This was our third expedition and sixth ford purchased at Tyler Ford in the last ten years. The sale people, maintenance people and the fin panache people have always been terrific. I never hesitate to recommend Tyler Ford to family and friends.

Monika Brown

8 de dic. de 2015

people are always friendly and helpfull. even without appointment I had not wait too long

Judy Martin

7 de dic. de 2015

helpful, good communication, gave options, needs without being pushy, timely

Cory Hess

7 de dic. de 2015

The folks at Tyler ford are professional and always very polite and helpful. They go that extra mile, every time I have been there. Great folks!

David Fenter

7 de dic. de 2015

Had 60k mile service on 2012 Ford Focus. Service went smoothly and car was returned onetime as promised.

Rick

4 de dic. de 2015

I worked with Alan and as always he was very attentive and advised me my inspections sticker was about to run out. He saved me a trip. Thanks Alan!

Mary Whitehead

1 de dic. de 2015

Service was performed reasonably quickly and, as always, very well.

John Farmer

29 de nov. de 2015

See previous comment about cones on top of car..... Have to at least 50 characters

Tanna Stanley

28 de nov. de 2015

I usually cringe at the thought of buying a car. Josh Minick was so helpful and straightforward. He made the process a pleasure. Love my new car (and, I won't dread the buying the next one from Mr. Minick)! I also appreciate the stated commitment to service for the vehicle. I look forward to receiving as good a customer service and work in the care and maintenance of my Explorer as I received in the purchasing process.

Venita White

27 de nov. de 2015

It was a very easy experience in buying (leasing) a car. I knew what I wanted and the salesman found it for me right away. Three and 1/2 hours, I had turned in my car and driven away in my new Ford Escape.

Jesse Woodrum Jr

27 de nov. de 2015

staff very friendly,everything was top notch,thanks..

David Haney

27 de nov. de 2015

They were very nice and on time and speedy. They got me out earlier than stated.I appreciate my service writer, he is always very nice and I use the same one everytime.

Raymond Schminkey

26 de nov. de 2015

Purchased a F150 Lariat super crew FX4Service has been greatStaff is very helpful

Micki Fannin

26 de nov. de 2015

Wonderful service. The staff is very friendly and helpful.

Ross Rutherford

25 de nov. de 2015

we had our oil changed very good service and friendly people will be back when ever we need something

Cathy Touhy

24 de nov. de 2015

I have been a Ford/Lincoln customer since 1993 for both sales and services. Obviously, I am very pleased with the service that I receive.

Terry Vining

23 de nov. de 2015

They did a good job getting truck in and out, all the work was done on the truck that I had ask them to do, and was able to leave the truck after work hours and pick back up after work hours, which worked out good for me.

Julie Wyatt

16 de nov. de 2015

pretty quick and 1st one free - great deal! enjoyed the waiting room and free coffee and water. everyone was very nice. I will bring car back for next oil change or maintenance

Robert Droder

15 de nov. de 2015

Great experience. Barry was knowledgeable and very friendly. Helped us figure out the best deal.

Khoren Hekimian

13 de nov. de 2015

Its the best !! Great staff and very helpful always !!!

James Hodges

11 de nov. de 2015

The service rep was very nice and helpful. They had my car back on time.

Alicia Greenwood

10 de nov. de 2015

Josh was very nice and knowledgeable. The buying process was pretty quick and painless. I would go to Tyler Ford again.

Sherry Sanchez

10 de nov. de 2015

Staff and service was great! I appreciated the service car taking me back and forth to work while my car is there for service.

Gloria Oliver

10 de nov. de 2015

I was very pleased with the saleman and financial staff for their personality and all the kindness and knowledge of informationabout helping me find a affordable vehicle .thanks

Harold Hawkins

10 de nov. de 2015

Excellent service and people---From the buying to the service after the sale, it has been a very good experience---Great sales and finance people along with fast service has been all it was advertised to be----I would recommend Tyler Ford to others with no reservation---- Thanks for the way every aspect of the buying experience was handled-----Harold Hawkind

Cory

9 de nov. de 2015

Went to multiple dealerships looking for trucks, and we were not very impressed with salesmen or with customer service until we met Tim Adams at Tyler Ford. He was very knowledgeable on the trucks on the lot and was very helpful finding the truck for us.

Deanna Clark

9 de nov. de 2015

They are always very pleasant to work with. I dropped off my vehicle for oil change service and alignment at 7:30 am so I expected it would get done quickly. My only complaint is that it was close to 4:00 pm before it was done.

Donald Bates

7 de nov. de 2015

My wife and I purchased a 2016 Explorer on Halloween.The vehicle and the experience were definite "treats" for us. The sales rep and all other staff were very courteous, knowledgable, and helpful in making this a pleasurable experience. Thank you all.

Mary Duke

3 de nov. de 2015

Dropped in for an oil change. Alan Gage helped us. He was so nice and helped look up some things I had questions with about my car. I really don't know why I have never used y'all for oil changes. I know I will start coming back. Everyone was so helpful.

Doyle Carter

2 de nov. de 2015

You can't find a better dealership. Really nice and professional employees.

Earnest Freeman

1 de nov. de 2015

I purchased a 2016 Mustang GT and told the salesman where i wanted my payments; every step of the process was awesome. Thanks for the great buying experience.

Maxie Scott

30 de oct. de 2015

Service was great, Alan the service rep, took care of all my request and had all replaced items done and the new customer waiting room is great. I visited with Paul and when I need to trade I'll surely call on him. Thanks, Great Dealership

Jake Ray

30 de oct. de 2015

Bought a Ford F-250 platinum and the salesman was great! Manager was very attentive and willing to help in any way!

Frances Cotten

29 de oct. de 2015

'13 Taurus. Service very good. Waiting area--excellent!!

James Bynum

27 de oct. de 2015

'14 F150 service and free oil change. Staff was friendly and efficient. Waiting room was comfortable. Service was quick and information was useful. Overall, an excellent visit, which is saying something for vehicle service.

John Benolken

27 de oct. de 2015

I always request that the tires are NOT rotated when I get an oil change as I do that with the company I purchased the tires from. I always wonder if that request was honored.

Samuel Kennedy

27 de oct. de 2015

Sales and service continue after the sale. Will urge friends and family to go to Tyler Ford

Larry Pierson

26 de oct. de 2015

I drove in for scheluded maintainance on my FX4 and was helped immediately by two service staffers who answered several questions regarding my vehicle and escorted me to their pleasant customer waiting area. In a reasonable amount of time, my service was completed with a full explanation on the status of my vehicle. Overall service was superior to the numerous quick drive through businesses in my area. I plan to use the Tyler Ford service department for the life of my vehicle or my life...which ever comes first!

Bryce Moss

25 de oct. de 2015

2013 F-150 White, service was great and staff was even better

Alan Gray

25 de oct. de 2015

Arrived at lunchtime and Charlie went out of his way to welcome me and take care of my F150. 5 star accountability. Recommended fuel cleaning service. Had some hesitation in throttle before but none afterwards. I had thought this normal as it was like this from purchase.

Larry Lummus

23 de oct. de 2015

I bought a F-150 Larait. My salesman Jay Henderson was very helpful and polite. Jay explained the nuances of the truck thoroughly. In fact he bent over backwards to please me. I am very excited to continue to experience the comfort and fun of driving my new Ford truck(my first ever Ford, but probably not my last).

Jammie Griffin

23 de oct. de 2015

Over all great service! Nice, clean and friendly facilities.

Jason Widemon

22 de oct. de 2015

We bought a Ford Edge the sales people was helpful and we wasn't there all day doing a runaround they did what they could to get the deal done and I will go back there again

Harold Walters

21 de oct. de 2015

Donuts.......Donuts and coffee were great, really, refreshments were good, but our service we received was excellent.....My 2012 F-150 Platinum Ford was serviced, and very well satisfied, this is our third (3) Truck bought from Tyler Ford along with many other SUV's...We Like Tyler Ford......and we like the staff.

Amanda Redford

20 de oct. de 2015

On a Monday I flipped and totaled my 2014 Ford Escape and by Wednesday I was meeting with Josh Minick and he set me up with the perfect vehicle, 2016 Ford Explorer for my family while my husband was deployed overseas. He worked diligently to get us the best price and bent over backwards to exceed all of my expectations. He actually had the exact vehicle I wanted to the dealership by the next day for pick up! My family has been working with Josh for years and we will continue to do so. Thank you so much for the quick service and I absolutely LOVE my new car!

Shelby Wills

19 de oct. de 2015

Very fast service was out 15 min before they said I would, which was great

James Seaton

16 de oct. de 2015

Everyone was very nice and pleasant to work with. My car was fixed quicker than expected and was working properly when I picked it up. Thanks Tyler Ford for all your help!!

Cecile Roberts

15 de oct. de 2015

We brought the Escape in for a recall repair! Everything and everybody was "perfect"! Thank you for taking care of us. We are so pleased, we are bringing in my son's Edge tomorrow for brakes, etc-when there are many other Ford dealerships between here and Austin!! Thank you again.Also-we LOVE JOSH!! CR

Thomas Doss

14 de oct. de 2015

I purchased a F-150 truck. I wanted a package that is not commonly found in your inventory, and I hoped to find a specific color. Your staff located the truck I wanted, a deal was made, and the truck was delivered the next day.

Richard Dunklin

13 de oct. de 2015

Paul was great. James has sold me 5 vehicles and a good choice manager

John Grahm

13 de oct. de 2015

Love the new reception area where service department and parts is located. Very comfortable. Charlie Flores took good care of me. I bet he votes Republican. Does not consider himself like a damnation democrat. John Graham

Linda Harris

13 de oct. de 2015

F-150 -service - staff helpful and efficient. Facility clean and moving the parts department closer to the waiting room was a big plus.

Peter Rossa

13 de oct. de 2015

Jose was very helpful. The buying experience was stress-free.

Samuel Lobello

10 de oct. de 2015

Everything was great the service was good and salesman josh Minick is amazing third car we have bought from him and will be back to do more business with him again.

Gwen Steel

9 de oct. de 2015

Fast, reliable, and honest work. Shuttle service available with friendly driver.

Don Rohde

9 de oct. de 2015

Unusually long delay due to the failure of the working service reps to monitor and process the finished vehicles for my service rep who was on his his lunch break. My auto (oil and rotation) service was completed and moved to an outside lot where it sat for an extended period before I took the initiative asked one of the other reps to get the auto and let me pay.

Patsy Lewis

9 de oct. de 2015

When I dropped my car off at 7:30, I walked out thinking "I sure hope they do what they are supposed to". I called to check on it and they asked who was helping me. I had no idea, I spent 30 seconds, maybe, with the guy at 7:30. I thought I was due for tires the last time I was in, but nothing was mentioned. I know I need tires now, probably would have bought a set if someone would have called me before I picked it up. Didn't even get a quote when I picked it up. I was told I needed to change my oil before my car tells me. Sure miss my Chevrolet. It knew when I needed to change my oil and could find me if I got lost or unlock my door AND start the car with an app on my phone....(I gave 5 stars on the quality of the repairs because I hope that the repairs were done correctly)

Lavonne Helms

6 de oct. de 2015

The service advisor was very polite and helpful. Took a little longer than expected for an oil change. However, I will never go to a stand alone oil change business.

Shelby Wills

5 de oct. de 2015

I had a very good experience with Scott in the service department, got me out of there about 15 minutes faster than they told me they would! With my hectic schedule this was much appreciated :)

Willie Tilley

5 de oct. de 2015

2016 Fusion. Cody was wonderful. Knowledgeable and friendly. He sold me a car before and asked for him again this time

Enoch Freeman

5 de oct. de 2015

My service representative,Charlie Flores, did an excellent job again. He is a credit to Tyler Ford and Ford Motor Company.

Anita Jones

30 de sep. de 2015

Josh was very helpful and courteous. We are very pleased with his professionalism and our new truck. Anita Jones

Greg Walker

29 de sep. de 2015

Daniel Olson is one of the best assets you have.Dealing with him was most pleasant.

Ronald Weydert

28 de sep. de 2015

My F150 truck was processed promptly by the Service Advisor and I had a question on the fuse panel which he promptly explained. The oil change and tire rotation were completed on the time promised.

Rickie Wyatt

25 de sep. de 2015

was looking for plain jane f150 4x4 and Harrison looked until he found what I wanted.I'm very happy with my new truck. Thanks

Danny Brown

24 de sep. de 2015

We've been long time customers & continue to do business with Tyler Ford because it's about our needs & wants. There's no pressure & no hidden agenda. Great group of folks that know customer service.

Nicholas Romero

23 de sep. de 2015

The staff was very helpful!! Thanks for taking care of my needs!! Scott Still took care of my service on my truck!! Very professional!! Thanks to the Ford Staff!!!!

Julie Wyatt

23 de sep. de 2015

Purchased 2013 Ford Edge. Everyone was great! Especially Harrison the salesman.

Susan Holland

23 de sep. de 2015

Dealership employees very courteous and service completed in timely manor

Kenneth Myers

23 de sep. de 2015

The service tech got my F-150 in right away. The waiting lounge is so much better than it used to be. Great job Tyler Ford!

Donald Anderson

23 de sep. de 2015

Had a recall notice for my vehicle for a TCM module. Thanks to Mr. Flores for getting my vehicle in and out quickly even though I didn't have an appointment. Thank you

Rhonda Hester

23 de sep. de 2015

Ford EdgeThe service was great and the staff was great.

Monk

23 de sep. de 2015

F-150. 5000 mile service. Very good service and timely. Staff was great.

Jerry Atherton

22 de sep. de 2015

Cedric was very helpful and professional. I very much appreciated that. One thing that I still detest about buying a new car/truck is that you won't tell me how much you'll sell you vehicles for. I had to go through a grueling process to find out your "best" price. I made the comment to a friend that I'd rather be whipped with a wet rope from every citizen in Tyler than buy a new vehicle. I know that my not liking the manner in which you choose to sell your vehicles will not change your sales methods, but I hope that my wonderful, new Ford F-150 lasts long enough so that I do not have to go through that process ever again. That being said, although I've only had my F-150 for 24 hours, I LOVE IT, and I think that I will love it even more as I learn about all of the options and have the opportunity to drive the truck. Thanks for making it available for me.

Gena Dunfee

21 de sep. de 2015

The service department was prompt and efficient. Everyo

Tommy Johns

18 de sep. de 2015

Scott got my wife's power running boards installed on her F150 & she loves them! Thanks so much for keeping your customers happy!

Jason Solley

17 de sep. de 2015

We purchased a 2016 Ford Explorer. The service was excellent and the salesman made sure we got what we needed for our budget.

Jimmy Craze

16 de sep. de 2015

2014 F150, great vehicle love the ride and power, first service went well!

Jay H.

15 de sep. de 2015

I researched F150's and had visited a few dealers in east Texas talking to salesmen about best prices and financing. I researched Tyler Ford inventory online then called the sales department. Over the phone they offered a better deal than I got haggling at other dealers' lots. They had the vehicle I was interested in out front ready for me to drive when I arrived. Salesman was cordial without high pressure tactics. They gave me by far the best deal and financing. Finance department was uncomplicated and professional. I had never been to Tyler Ford before because I don't live in Tyler, but, I'll be back there to service and buy my next Ford for sure. Try this friendly dealership before you buy a Ford.

Richard Beeson

15 de sep. de 2015

Had truck serviced in about 1.25 hours. About normal for this dealership with no appointments.

John Ostrander

13 de sep. de 2015

I worked with you internet sales representative Paul Lusk. I was very undecided but he was very Patient with me.thanks

Benita Mc Turner

10 de sep. de 2015

As usual, everyone was helpful and courteous. The waiting room was pleasant and efficient.

Willie Tilley

8 de sep. de 2015

Fusion 2016. Service excellent and very friendly staff. Cody as usual very knowledgeable about the vehicle I bought and Cody would answer the same questions kindly that my husband would ask, and ask and ask. Do miss the electric seats and of course the SIRIUS radio. Cody sold me other Fusion

Freida Stevens

5 de sep. de 2015

They were friendly and nice. There waiting area was very clean. They had coffee and donuts while you waited. Their service was quick and efficient.

Mathew Milling

4 de sep. de 2015

I originally went to just consider getting the 2016 Fusion for my wife. Though she wanted red, Michael was unable to locate one and explained the reason reds were fewer in number. Since this was going to be my wife's car, I had to get her final approval. Y'all did a great job allowing me to get the car to her at work to check out while I brought the Venza back for appraisal. Everything went smooth and in the end, my wife loves the car, I love what y'all gave me on the trade in and the 0% financing, not to mention the $1,000 cash back. I have been working for years to get "un-upside-down" on my wife's cars situation and y'all were able to get me there-FINALLY. Thx

Kerry Guillory

4 de sep. de 2015

Deal was done quickly and no hassle. Salesman was great and no high pressure

Thomas Alexander

3 de sep. de 2015

Everything went well. Car buying is expensive and gut wrenching. Anthony was excellent and handled every detail from the in-service through getting my old one parked and ready for pick-up with patience and sincerity.

Linda Phillips

3 de sep. de 2015

ibought a ford escape 2015 we really enjoy it . the saleman jay henderson was truley a good saleman no pressure not pushing to sale a car. he let us make up our on minds. if we had a question he answered .jay has a great since of humer. i liked visiting with him so did my husband. will trade again with ford motor cop. in tyler. bill and linda phillips

Shane Lindsey

2 de sep. de 2015

I "was" a lifetime Chevy man. My son bought a F-150 and I drove it. Well, that set the wheels in motion. Tim Adams was the most professional, knowledgeable and courteous salesman I've ever had. I will never buy a truck anywhere else and yes.... It will be a Ford. The Finance Team was great as well. No pressure for back end products. They offered and I accepted. Simple.

Jo Holt

1 de sep. de 2015

Drove in, told the representative what I wanted accomplished and then headed for the waiting room. Shortly, was told truck was ready, paid the cashier and was on my way. Good people!!

James Godwin

1 de sep. de 2015

2015 Edge very informative, love it!! Will send friends your way soon. Very easy process and good inventory to choose from!

Stephanie Dudley

31 de ago. de 2015

I have a Ford but I've never been to Tyler Ford and they were amazing especially the service rep, Alan, he was very polite from the phone call all to meeting him. I will continue to take my car to the Ford and hopefully I will be purchasing my next Ford from them. Thank you Tyler Ford the great experience!!!!!

Timothy Merrell

30 de ago. de 2015

Very good sale person, could not ask for better. He explained the new features very well. I even got him to set up my cell phone to sync! Finance was very accommodating and informative. I feel I got the very best deal possible. Thanks to both!

Sam Knox

30 de ago. de 2015

Every time I bring my vehicle to Tyler Ford, you meet or exceed my expectations.

David Colella

30 de ago. de 2015

All was excellent. Thanks. My fuses were out on our Rv an they took care of relating them

Kyle Joseph

29 de ago. de 2015

I recently purchased a 2015 mustang, the service staff was very professional, especially Paul Brooks, I highly recommend this Ford dealership.

Timothy Walker

29 de ago. de 2015

My family has been buying vehicles here for over 15 years. We love it here!

Harold Hawkins

27 de ago. de 2015

excellent sales and financial folks. The process was fantastic and all the people were too.Very friendly and respected your time and business!!! Thank you------Harold and Paula Hawkins

Jody Hopkins

26 de ago. de 2015

Scott was courteous and professional when I brought my car in for maintenance. I was info ed on progress and felt prioritzwd. Also the shuttle service was a Godsend. Thank you. Jodie Hopkins

Dean Mastern

25 de ago. de 2015

I always take my 67 Cougar to Tyler Ford for its yearly inspection. Unfortunately, this year I had to wait for over an hour and a half for the inspection.The newly remodeled customer lounge with free beverages made the waiting much nicer though.

Myra Scruggs

25 de ago. de 2015

As always my trips to Ford service is very satisfying. Friendly staff, nice waiting area and quick service. Thanks Tyler Ford.

Alfred Schrumpf

24 de ago. de 2015

Just a oil change and tire rotation. took. 1 hour to get done

Stephen Martin

24 de ago. de 2015

Louis is great. He is the reason I shop at Tyler Ford! I wouldn't do business with any other car salesman

David Zavala

24 de ago. de 2015

I took my f150 for service and spoke to JimJim just has best customer service

Monica Fernandes

23 de ago. de 2015

Had service done- communication by agent was much improved from last tim when I left 3 messages with a service agent and never had a return call. Waiting area and offices much improved

Bryan Harvel

20 de ago. de 2015

I love Tyler ford. I will use them for all repairs on my tuck

Robert Johnson

20 de ago. de 2015

Friendly people. Second truck I have gotten through Cody Meyers and both times were good experiences.

Brooke Hight

19 de ago. de 2015

I bought a 2016 explorer xlt, Rick my salesman,was amazing. He was very down to earth. Also Daniel in finance worked real hard to get us approved through ford credit! Very satisfied with my visit and will continue to use Tyler ford in the future!

Broken Arrow S3 Group

19 de ago. de 2015

CHARLIE ,NEEDS PAY UPPED AND PROMOTION ,SPOILS ME

Carol Small

19 de ago. de 2015

purchased 2015 in July 2014.....this was my first service.....excellent job

Robert Owens

18 de ago. de 2015

Kirby did a great job getting me in the truck I wanted and at the terms I needed.

Victoria Robinson

18 de ago. de 2015

Clean environment to sit and wait for service to be completed. Friendly staff. Really like getting the health report on my car. Job was completed much sooner than anticipated.

Danny Smith

17 de ago. de 2015

SCOTT IS GREAT AT WHAT HE DOES AND FOLLOWUP WAS PERFECT. THANK YOU

Ed Macpherson

16 de ago. de 2015

Very friendly and fast service. I also like the fact that they put down paper floor mats to keep the interior of your car clean. Most shade tree shops care little about the grime and dirt they leave on your car, but Tyler Ford does care. They do a professional job at a competitive price.

Nick Brown

13 de ago. de 2015

Cody took great care of me, walked me the process was very informative and got me a great deal. He exceeded my expectations. You will have a Tyler Ford Customer for life.

Lucinda Dean

12 de ago. de 2015

Tyler Ford has greatly improved their service department. Fast, courteous, and a nicer area to wait. There seems to be some new people there too and they are a great improvement.

David Doty

12 de ago. de 2015

Service tech was very helpful and service was done in timely fashion

Leanne Jamison

11 de ago. de 2015

Everyone was very courteous. The whole process was faster and more efficient since the last time I purchased a vehicle. This is our second vehicle we have purchased from Tyler Ford since moving to East Texas.

Brenda Shelton

11 de ago. de 2015

The sevice dept was very helpful and took care of my problem very quickly ! Thank you very much!!

Joseph Haga

10 de ago. de 2015

Friday afternoon around 3 our Escape lost power but the engine kept running. We pulled over to the shoulder and the car just would not accelerate. I turn the motor off and restared it and then it started working properly. My wife called Tyler Ford Service and explained the situation and we were told to bring the car in as there were no other warning lights concerning the engine. We got there about 4pm and they checked the car out and found the problem was with the throttle body and replaced this item in about 1 hour and we were back on the road.This was the best and quickest emergency repair and service that I have ever receive since owning my first car in 1969.

Mary Ann Rooney

6 de ago. de 2015

As always your service department is awesome! I have never allowed any other company touch my baby that I call Starsust!

Samco ("Happy Customer")

5 de ago. de 2015

I brought my 2014 Platinum Ford pickup in for an oil change, tire rotation, & front rotor service. the service writer (Charlie Florez) was very professional and courteous at the drive up. Very informative and seemed knowledgeable of the time frame and procedures in order to get the service(s) performed. I will most definitely be back.

Jennifer Rippy

5 de ago. de 2015

I bought an Expedition EL limited. Had great salesman named Tim. The detailing took a little longer than expected, but the car was clean and ready to take off the lot.

Kristy Mccord

4 de ago. de 2015

Love my Fiesta. I am a Ford fan. The salesman Josh was great. I wanted to get in a new vehicle extremely bad and he used all his experience and knowledge to grant me my dream. Thank you from the bottom of my heart, Kristy McCord

Richard Jones

31 de jul. de 2015

Great salesman and finance man. Worked around our schedule. Great

Julie Wyatt

28 de jul. de 2015

Harrison Maxey was great to work with. I purchased a cpo 2013 Edge. It has a little problem with starting (some kind of wiring harness) but got it fixed and now no problems. Excellent service from Harrison Maxey

Raynor Brenton

28 de jul. de 2015

We purchased our Fusion a couple of years ago at this dealership and them salesman at them time was wonderful. Every time I have had service performed the staff has been friendly and courteous. This time was no exception - your office personnel fit us in for recall maintenance the same day and ourcar was out before I expected it to be. The waiting area and garage area were immaculate and theyprovided water, coffee and cold drinks while we were waiting. Great experience!

Lance Oliver

26 de jul. de 2015

I purchased a 2015 Ford Edge Titanium. The entire experience was excellent. I very pleased with all of the staff that made this buy happen.

Willi Boll

26 de jul. de 2015

The service was done in a timely matter. The employees we courteous.

Bettie Miller

24 de jul. de 2015

Your service person was very helpful and professional. He was very efficient in getting my explorer serviced and helpful in connecting my phone to the car.

Ronald Weydert

24 de jul. de 2015

The oil change and tire rotation was finished ahed of promised time and the car was left clean an windows cleaned.

Michael Coughcia

23 de jul. de 2015

My wife really enjoyed the experience...it was her first time there...

Shirley Seay

21 de jul. de 2015

First time service customer here. Had several questions, got answers and explantions above and beyond what I asked. Great service. Plan to have my edge serviced here for life!

Monica Jastrow

20 de jul. de 2015

Everyone was very friendly and the remodel to the facility was fantastic

Samuel Kennedy

20 de jul. de 2015

service and product knowledge was excellent. Josh the salesman answered every question and met every concern we had.

Tylerfordsucksdick

16 de jul. de 2015

Took my car to get 2 tires changed and fix minor body damage after a wreck .. It's been in there for over a month .. It took them a week to even look at it . This is the second time I've been there and the first time was just as terrible . The last time I talked to someone about the status of my car the person on the phone literally said " I'm glad you called , I forgot we needed to order you a part thanks for reminding me" i honestly don't understand how people say they've had good service here I've never heard anything good about this place

Kristi Cherry

15 de jul. de 2015

I purchased a Ford fusion on mothers day weekend...We just recently had it serviced atTyler Ford and we're very pleased with the service we received...Everyone was and has been very friendly and helpful...Thank you Tyler Ford!!

Fort

14 de jul. de 2015

Everyone was very nice and helpful.. It seems like the work was completed as fast as they possibly could!

Melissa Gray

14 de jul. de 2015

I purchased a 2015 Ford Focus over the weekend. My salesperson was Rick Range, he did a terrific job. He was very helpful in finding a vehicle that I was happy with that would also fit my budget. Car shopping in the past has always been a painful process but my experience with Tyler Ford was unlike those of the past. Everyone including the finance manager was very helpful and friendly. One small detail that I thought was nice is that I was offered lunch while waiting on to do my paperwork. It was a kind gesture that I appreciated on a hot summer afternoon. I'm glad I decided to come to Tyler Ford and I guarantee I will return in the future.

Brashante Thompson

13 de jul. de 2015

Great service, comfortable waiting room, my wait time was not long, and I will be back for future services!!!

James Washington

13 de jul. de 2015

Very friendly and informative. Loved the waiting area.

James Clay

13 de jul. de 2015

Went for a oil change and tire rotation on a busy Friday morning. Got right in and all done with no issues. Service person (Scott) was welcoming and very professional, the waiting area is one of the best i have been in. Very roomy, coffee and drinks provided and also had some donuts, i will be back.

Roderick Russell

9 de jul. de 2015

I must admit that I was skeptical about receiving any reimbursement from a trip in which my vehicle broke down about 500 miles from home. But after reviewing my Extended Warranty Manual, I learned that I could submit a claim and possibly be reimbursed some of the funds that I had to spend out of pocket. The great team at Tyler Ford was awesome when they accepted my claim to be submitted, and I was thoroughly surprised when I received a reimbursement check in the mail. I am very appreciative to the Tyler Ford team, and especially the lady whom I spoke with while at the dealership.

Terry Davis

9 de jul. de 2015

Excellent as usual. Josh Minick is a true professional.

Amy Gage

8 de jul. de 2015

I was incredibly impressed with your salesman, Tim Adams. He was extremely knowledgeable about the Mustang I purchased. I was so happy to find a salesman that knew exactly what he was talking about and knew everything that had changed on the new model. Being a huge fan of the Mustang, I find it exciting to find someone that knows all the details about the car no matter how small. He was very respectful and a pleasure to do business with and was so thorough when showing me how to use all the features of the car. Everyone I came in contact with during my purchase was wonderful and made the buying process easier and more enjoyable for me.

Michael Kennedy

8 de jul. de 2015

20114 Ford F-150, amazing sales and finance. Found the perfect truck after just a short search, Paul Brooks understand my needs and he listens..The General Manager ronnie Glover went above and beyond with his help.

William Elliott

6 de jul. de 2015

The work was done on time. The courtesy driver was an excellent driver and knew Tyler.We did not receive a call that the vehicle was ready for pickup. Would have been nice.

Jimmy Craze

6 de jul. de 2015

At this point I am completely satisfied with the 2014 F-150 that I bought from Tyler Ford.Everyone that I have dealt with has been very professional and always willing to help.Thanks for the great experience.

Valenda Axelrad

6 de jul. de 2015

Fast and courteous Very helpful with all my questionsWill be back

Dale Gordon

4 de jul. de 2015

Would have liked more for trade in. Second vehicle purchased from Tyler Ford. Last truck Scott Steele sold.

Betty Curtis

4 de jul. de 2015

From management to salesman, I was treated very professional and the dealership was very clean as well as the restrooms. The salesman was veryup to date on product knowledge. I am happy that I purchased a new auto fromTyler Ford. Thankyou

Doyle Carter Jr/LuAnn Carter

3 de jul. de 2015

Always able to get in, even on my lunch hour..very courteous employees

Harold Golden

3 de jul. de 2015

I purchased a 2015 F150 Lariat model in February and brought it to Tyler Ford to have splash guards installed on the front and rear. The service department called on Tuesday afternoon when the splash guards arrived and told me an appointment for installation was not needed and it would take about 1 1/2 hours to complete. I was at Tyler Ford on Wednesday at 7:30 am, the truck was checked in at 9:15 it was ready. The service department employees were courteous, kept me updated on the progress, the waiting area was clean, had snacks and beverages while you wait. This was a very positive experience at Tyler Ford just as when I purchased the truck there, actually I have now purchased 3 trucks from Tyler Ford.

Lisa Preddy

2 de jul. de 2015

I purchased a 2016 Ford Fusion from Louis Sherfeld at Tyler Ford. After submitting an online inquiry, Louis called me and asked if I had time to talk. I quickly explained I had a couple of busy days to wrap up some things at work and would get with him as soon as I could. He emailed me a photo of a vehicle that matched what I was looking for, but didn't call or attempt to contact me again until I reached out to him again. I can't tell you how much I truly respect him for this level of restraint! After looking at several Fusions on the lot, I had my eyes set on the exact car Louis sent me in the email. Tyler Ford's pricing is fair and sensible, Louis was highly professional, the sales manager was friendly and worked well with our trade value. My overall experience at Tyler Ford was pleasurable and I will definitely shop with this dealership the next time I am shopping for a car.

Melva Burnett

2 de jul. de 2015

When I phoned the Tyler Ford dealership, I spoke with salesman Scott Steele, told him exactly the vehicle I was looking for, and within the next hour he had located my Mutang Eco Boost and contacted me with his find. The car was at the Tyler dealership the next day for my viewing. We made the deal, which Scott handled very friendly and professionally, and I now have my new Mustang. I love the car! This car is our fourth vehicle to buy at Tyler Ford. Thank you Scott and thank you Tyler Ford.

Gary Weir

30 de jun. de 2015

The service dept took great care to put the mud flaps on correctly.

Harald Arisco

30 de jun. de 2015

Staff was professional and courteous. Salesmen made the experience enjoyable and service department was informative and fast. I will be recommending your dealership.

Rebecca Wroten

25 de jun. de 2015

Charlie took excellent care of things. The service was done in a timely manner. People were helpful and very friendly; made me feel like I mattered. :-)

Lavonne Helms

24 de jun. de 2015

RJ was very polite and kept me informed while the work was being done on my truck.

Patrick Hendrix

23 de jun. de 2015

No pressure , very helpful, painless purchase..............................

Fred Graham

23 de jun. de 2015

Great service! How do prices on parts & labor compare???

William Young

21 de jun. de 2015

They took care of us in getting our car done fast!

Alan Rivard

19 de jun. de 2015

I had my oil changed. They were prompt and they even rotated my tires without charging me. I am a student at UT Tyler. I live in Carthage. We have a Ford place here in my town, but they have never treated us so nice as your place. I will definitely bring my truck in and I have told my parents the next time we buy a vehicle we will come there.Thanks

Ronald Shultz

17 de jun. de 2015

Service was great, and I will be very happy to refer my friends.

Daniel Boston

17 de jun. de 2015

The service writer was friendly. Didn't take take too long to change the oil. I liked the donuts and cokes. Thx! It would be nice to have an opportunity to test drive the new cars while I wait but hate to bother the sales team while I kick tires.

Milo Miles

9 de jun. de 2015

Purchased F-250 Super Duty King Ranch in August 2014. I serviced at 6600 miles as I do my other vehicles. I brought it in for the 13500 miles for service and was extremely pleased with service and staff. Good coffee and donuts!!!!! as well

Carolyn

9 de jun. de 2015

It was very crowded the day that I took my Escape for an oil change, tire rotation, and new wiper blades. However, it was not long for it to be ready. The updated waiting area was extremely comfortable.

Steven Johnson

9 de jun. de 2015

Everybody at Tyler Ford we dealt with did an outstanding job and made our vehicle purchase a great experience!

B. W.

8 de jun. de 2015

Alan Gage is an excellent service adviser. Alan had me picked up so that when I arrived my car would be ready and waiting. He is truly customer oriented. James Showers is an excellent salesman during and the sale and after.

Donald Arego

8 de jun. de 2015

We had a very good experience, Harrison, our Sales rep was very helpful and answered all our questions, he went out of his way to help my wife make her proper choice and to expedite the transaction, the financial people were professional and made the whole process relatively quick and not tedious as these sometimes can be. We have purchased from Tyler Ford before and had similar experience. I expect this will not be the last purchase we will have there.

Deborah Kellam

7 de jun. de 2015

John Parker and Danny Smith did an outstanding job...

D. Clark

6 de jun. de 2015

2012 Ford Explorer XLT purchased at Longhorn Ford in Mineola which is about 20 minutes from my home but I elect to drive one hour to Tyler Ford due to the exceptional service provided by your dealership service advisor Charlie Flores. His attention to detail and outstanding customer service makes it worth the drive. I will continue to recommend your dealership and Charlie as my number 1 choice. Hiring and keeping personnel of Charlie's caliber is what makes your dealership the best--keep up the excellent work!

Arthur Boice

6 de jun. de 2015

I would have liked it better if the seatbelt alarm could have been repaired.

Cary Lambert

3 de jun. de 2015

I hate buying cars but enjoyed the Saleman Harrison. He worked very hard to please me and that wasn't easy when I didn't even want to be there.

Brenda Lawrence

2 de jun. de 2015

Very nice and get you out in a reasonable amount of time.

Jerry Bach

1 de jun. de 2015

I purchased a used F150 last Friday and the staff in the sales department as well as the service department were very helpful and courteous.

Emma Husband

31 de may. de 2015

The service was great. I was taken care of quickly and the man kept me informed on what they were doing to my Ford Focus and went over the information in regards to the maintenance check. Very friendly and helpful.Did not have a very long wait. Thanks.

Leea Terry

30 de may. de 2015

I received fast efficient service. I was in for my 15,000 mile check-up

Robert Richards

29 de may. de 2015

Like I said in my 1st review. Working the last 2 month's with Louis and Danny was nothing more than perfect. Also on the day I picked up the truck I had the pleasure of meeting and working with Daniel Parker (Finance Manager). The entire Tyler Ford crew was nothing but professional and great to work with and I will be traveling (1100 miles) back to the dealership to get the wife's new car. Thank you to all!!

Lisa Moore

28 de may. de 2015

friendly Thank you thank you thank you thank you thank you thank you

Jimmy Craze

28 de may. de 2015

So far my F150 is great, everyone at the dealership was very friendly and everything I was told has came true so far. Cedric Rider was true to his word and as long as things continue like this I will be a happy customer. All I ask in truth and respect.

Paul Maxey

28 de may. de 2015

Professional service an a high quality repair job. I recommend Tyler ford to all my friends and family

Charles Schmidt

28 de may. de 2015

Shannon was quick to keep us in touch with the truck's progress. Tyler Ford did a excellent job, by completing the repair of our NOX sensor for the 2012 F-250 and giving a health inspection that was pleasant to recieve with the repair. Also, enjoyed the bottled water, and purified water spout.

Rob Cox

28 de may. de 2015

Our VW Passat that we bought from Tyler Ford needed some recall work done.Tyler Ford loaned us a car whilst the work was done,and had it repaired,cleaned and back to me that night.The staff are always courteous and go the extra mile in the service area and Josh Minick is always helpful and kind.Well done Tyler Ford :)

Enoch Freeman

27 de may. de 2015

Charlie Flores, my service representative, did another excellent job on servicing my Ford Explorer. He handled my 40K maintenance program efficiently and effectively. From check-in to completion all work was performed with the utmost in professionalism. Also, a special compliment for the new and improved waiting area! The donuts were a great surprise!

Curtis Valencia

25 de may. de 2015

This is my third Ford to buy at Tyler Ford and Josh Minnick

Jisela Clayton

25 de may. de 2015

The staff was very helpful. Very attentive to care maintenance of car.

Derrell Bledsoe

23 de may. de 2015

Did a good job and quick turn around. Will please with service.

Alton Cade

20 de may. de 2015

I think your service is good. Staff was friendly and helpful

Randy Roberts

20 de may. de 2015

Service work. Oil change and worked with Stone & Ed on ordering, receiving, and installing shell top cover. Very professional in relationship and work.

Pearl Crain

19 de may. de 2015

Always great service and professional staff at Tyler Ford, Tyler, TX.

Jimmy Burns

18 de may. de 2015

Fast service which is hard to come by and much appreciated.

Kelly Eales

18 de may. de 2015

I have been looking for a 2013 mazda cx-5 on the internet for quite a while and found IWhat I was looking for at Tyler Ford. It has been extremely hard since the exact things I was trying to find for the vehicle were custom made only, but was thrilled when I found out that you guys had the vehicle I was looking for. I spoke with Josh and he did an excellent job! Not only did he gain me as a customer but he gained trust as well. He did a thorough job of going through every element on the vehicle and took many, many detailed pictures as well. Josh even had his manager check the vehicle for me and sent me a video. I was a little bit worried about driving 7 and 1/2 hours one way to see the vehicle with scratches all over it so I was very thorough with my questions and requests. Josh was extremely helpful and had no issue assisting with everything. My friend and I drove to Tyler on Sunday to look at the car and I was thoroughly impressed with it!!! On top of that I got a very good price on the vehicle too. Overall I had a wonderful experience with you guys and on top of that my friend even said she is interested in going to you guys for her next car.Thanks for everything!!!!

Brandy Brumett

18 de may. de 2015

Allen Gage was wonderful.... He kept me informed on everything. He was very personable and professional. If I ever have any problems in the future he is definitely my go to agent.

William Fletcher

17 de may. de 2015

my salesman (Lane) was average.I still don't know about taxes for tex.vet 100% disabled.I will be back when I need another new truck.

Sherry

17 de may. de 2015

We always deal with Tyler Ford on Sales and Service, even though it is an hour drive.

Andrew Rhue

16 de may. de 2015

Yall Did A Great JobI wish I made more money to Buy another new Ford. Me and My Wife are only on Social Security Income. The Ford we have now has 98000 Miles on it. And I get very nervis about driving it. This is the only car we have. Prices on new cars are so Hi.But I wil continue to get pairs and updates with you. Hopefully you have the picture of the Flag with the Cross on it. Most people at Tyler Ford has one. I took this pictue in Tyler in 2008

Zack Ward

15 de may. de 2015

I bought a new F-150 from Rick Range and he made the experience awesome. Even though I came in frustrated and feeling hopeless he was able to help me out.

John Pimm

15 de may. de 2015

I purchased a new 2015 F150 Lariat. I added a bed liner and cover after the contract and that did not go as smoothly as it could have. The addition cost me a day and a half, but I was provided with a loaner vehicle. My home is 1:15 away and the communication to me about what was going on could have been much better. I am satisfied with the cover and the liner but not the time spent waiting on them.

Derrell Rayburn

14 de may. de 2015

Hello i visited the Tyler Tx Ford Dealership on 5/12/2015with my 2005 Mustang too have to new keys cut and programmed and a oil change...The serves adviser that waited on me was Alan Gage..when i first pulled up and got out he walked up and said good morning and shook hands with me and asked how he could help me ...i was veryyy impressed already with the kindness ...then he was able to answer all my question without hasatation .and he complemented me on haveing a nice car,,and ask if i was going to wait and i said yes ..he said well ill show you the waiting room and where you can help yourself to anything in here to drink and donuts ..and he was very good about keeping me updated on my car ...i must say out of all the dealerships i have done buieness with over the past 35 years this was one of the best i ever been to and will bring my other two cars there to be worked on even know they are not Fords im in custermer service myself and i havent treated anyone as nice as i was treated by this man .. and dealership ..i will surely be back ..thank you

Randy Knighton

12 de may. de 2015

The service was great they where very professional and took care of my vehical very quickky

Wilma Beckley

12 de may. de 2015

A great experience. Enjoyed the new waiting area

Floyd Chamberlain

11 de may. de 2015

We came to look at the Ford as we had Chevrolet and wanted to compare.Our salesman listened to what we were looking for in a vehicle andrecommended the Explorer. We were just going "to look".He chose two 2015 Explorers for us to look at and explained the featureseach one had. We chose one to drive and made the decision to investigate the purchaseof this vehicle. We drove home in a new Ford Explorer. We are very happy with it.There was no sales pressure. Only helpful assistant.

Jason Compton

10 de may. de 2015

Ford F150 Lariat (2015). Service was phenomenal and Paul Brooks made it such an easy and painless ordeal. He's a great salesman and an asset to your business.

Chance Davison

8 de may. de 2015

The salesman really listened to our needs and helped us pick out the right vehicle. He was not pushy at all.

George Meiners

8 de may. de 2015

I purchased a F150 from Tyler Ford. I called the day before the salesman was very professional and helpful. When we arrived to test drive the vehicle, he had it pulled up to the building and ready for us. The whole process was quick and easy.

Richard Brown

8 de may. de 2015

I purchased an Escape. Love it! Service was excellent and have become a Ford fan.

Daniel Smith

6 de may. de 2015

JIM MARKHAM DID A FANTASTIC JOB..!!! NEW REMODEL SERVICE WAITING AREA LOOKS AMAZING AND MORE INVITING

Joseph Haga

5 de may. de 2015

Service was great as always. Loved the remodeled waiting room.

Happy Customer

5 de may. de 2015

Just bringing my 2015 Explorer in for 5000 mile check. I was in and out quickly. Thank you. And thank you for having a very clean and comfortable area to wait, as I had my 2 year old granddaughter with me. Clean restrooms a plus.

Linda Owen

5 de may. de 2015

I have bought my last 4 vehicles at Tyler Ford right now I have 2013 F150 pickup that I love. I love the new service department waiting room service is always great !! And I love to E- mail to let them know that I'm bringing my vehicle in. Thanks Tyler Ford .

Mary Mcchesney

4 de may. de 2015

I purchased a Fusion and can say that I love it. My experience from talking with SCOTT STEELE to the final paperwork was very pleasant and appreciated. I realize that sometime that conflicts can happen but I can say that did not happen.Thanks again for your help and Scott is to commended for a job well done

Deloris Moeller

1 de may. de 2015

I have never been disappointed with the service I receive at Tyler Ford. Thank you very much.

Thomas Arnold

1 de may. de 2015

Great experience, thank you Tyler Ford and Josh Minick

Jimmie Smith

29 de abr. de 2015

I bought an 2015 F150. The service was great and fast.

Gary Weir

29 de abr. de 2015

Everyone from the Salesman ( Jay) to Daniel (finance) were going out of their way to make this a positive experience. It's easy to see why Tyler Ford has such a Good reputation. Again, thanks to all of your employees. Gary and Dolores Weir

John Gossum

28 de abr. de 2015

Had no appointment and I was worked in and two hours later back on the road. Had a faulty deflector shield and Cadillac converter on Ford F-150 Platinum

Christopher Stroud

28 de abr. de 2015

Best car buying experience ive ever had... Rick was extremely helpful and knowledgable and i didnt feel like there was any pressure to buy

Shawn Forgy

28 de abr. de 2015

Josh, the salesman, really went the extra mile for us.

Jonathan Jones

27 de abr. de 2015

We leased a Expedition EL. The salesman Paul was most helpful. I ran into him on his lunch break and even then he took the time to answer questions of mine so that convinced me to come have a look and he got us into our new ride. I have already told my friends about Paul and how good it was working with him. Thank y'all for another great experience at Tyler Ford!

Amber Guidotti

23 de abr. de 2015

My experience with Ford has always been great. I have never had any issues with taking my car to the dealership. They are fast and very friendly.

Kay Clemmer

23 de abr. de 2015

I just purchased a 2015 Ford Explorer from Tyler Ford. I had the most pleasant experience with Harrison Maxey helping me all the way. He answered all my questions and guided me through my first big purchase since the passing of my husband. I love my new Explorer and looking forward to all the places my Explorer will take me. Thank you Harrison for all your help and experience. Looking forward with working with Tyler Ford with all my service needs. A shout out to Daniel Parker, also.Sincerely,Kay Clemmer

A C

22 de abr. de 2015

Bryan in finance was very polite and pleasant. He went out of his way and I was very appreciative. I would definitely come back again. Daniel Olson showed me my explorer and he took his time and was very thorough. The service dept took care of a minor issue and were fast and also very friendly. The dealership was super clean and everyone I came across smiled and greeted me and made sure I was being taken care of. All around a great experience. Thank you!

Shanna Best

18 de abr. de 2015

I brought a 2011 Ford escape. The service was really good. He did a great job. He was very sweet. He was helpful.

Franklin Patty

16 de abr. de 2015

Your service department was timely in the repair of this truck and communications were excellent.

Ron Smith

15 de abr. de 2015

The service work that Tyler Ford provides is excellent. The Service Manager, Ed Warren, always makes a point to ask if everything is ok.

Benita Turner

15 de abr. de 2015

The waiting area was very nice and comfortable! The staff was very courteous and helpful and I appreciate the extra mile everyone so happily extended!

Stephanie Malone

15 de abr. de 2015

This was my third truck purchase from Tyler Ford. The staff is very helpful and fair. They take care of you and make you feel at home. When come to Tyler Ford, I don't feel like I'm being pushed to buy. They go over everything there is to know about the vehicle. Even after you purchase a vehicle they are still there at any time to answer questions and help. I recommend Tyler Ford to anyone and everyone.

Dwight Thomas

8 de abr. de 2015

I want to give a big "shout out" to the Service Department at Tyler Ford. From the phone call setting up an appointment to the prompt handling of our vehicle and taking care of everything we asked, Tyler Ford's Service Department was excellent in all categories.

Valued Customer

7 de abr. de 2015

Purchase was an F150 4x4. Vehicle was ready when we arrived. Service was great - again. Staff was helpful and accommodating.

Nicholas Romero

7 de abr. de 2015

Joe, takes time out to make sure my needs are handled in a very professional manner. I have always been very pleased our he handles my needs. Thank You Joe!! And Thank You Ford staff!!

Ronnie Rains

7 de abr. de 2015

We were met in the lot, as we were about to leave (after driving through and not seeing a car that "caught our eye." The salesman, Josh , told us he had a Mustang convertible on the showroom floor, and asked if we'd like to see it. From then on, Marion (my wife), was hooked! We bought the car that day. Josh is a great salesman and all-round nice guy!!

Gary Harwell

3 de abr. de 2015

The staff are, as always, very friendly and helpful with any questions we may have. The update/remodel of the waiting room is wonderful.

Randy Ralson

3 de abr. de 2015

Excellent service at Tyler Ford and very comfortable waiting area.

Charles Avant

2 de abr. de 2015

Treated with excellent service and courteous employees.

Patricia Bingham

1 de abr. de 2015

Colton hardy is a awesome salesman an is very professional an was a lot of help purchasing our new ford f -150

Bill Rosenstein

31 de mar. de 2015

Exemplary!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Michael Dye

30 de mar. de 2015

Your staff is always friendly and helpful. I really appreciate that. And I like the way you remodeled the waiting area.

Bruce Bynum

26 de mar. de 2015

Shannon, a new customer service rep, took very good care of me. Brought my truck in for routine maintenance and to look into check engine light coming on. The diagnosed a EGR problem and fixed the issue within 24 hours. She kept me updated throughout the process and got my truck back the next morning.

Tammy Jones

26 de mar. de 2015

It was really rocky in service.but in sales was awesome they did a great job..I'm loving my ford fusion...

Dorothy Craig

25 de mar. de 2015

This was a repair for something still under warranty. It was handled very efficiently.

Rick Cleveland

25 de mar. de 2015

I am couching this review in the framework of my last visits, handled by Shannon - my first visit DID NOT find the problem and I believe caused additional problems which cost me $865 not covered under warranty - fortunately for Tyler Ford, that service writer is no longer with you. Were it not for Shannon's honesty, and dogged determination to find out what was going on I would not be coming back to Tyler Ford and probably not buying anymore Fords (and I own 4).

Glenn Haffly

20 de mar. de 2015

Shannon was very nice and helpful in the service visit.

Eric Heldman

20 de mar. de 2015

While the price for repairs was a bit higher than I was hoping, my service guru, Jim, kept me informed about the progress, aware of the problem, and ready for the total. He even found a few (small) ways to drop the bill!

Rhonda Goldthorn

20 de mar. de 2015

I've always had a great experience when bringing my vehicles for service. Friendly service, nice new facility.

Hubert Mckinney

17 de mar. de 2015

Shannon, in the service dept, was outstanding! She was well informed, very polite, and came across to my wife and myself as a true professional. We will ask for Shannon every time we need to contact Tyler Ford.Hubert McKinney

Penny Bing

17 de mar. de 2015

I bought an Edge. So far it has been great. The staff was first rate and I would recommend them to friends.

Elizabeth Shoemaker

16 de mar. de 2015

Had the first oil change for my 2014 Ford Fusion, which by the way I love!!! I made an appointment, there was no waiting. I did this on my lunch break from work. The service department got me in and out within 45 minutes. Everyone had been very polite and helpful. The waiting area is well stocked and clean.

Timothy Rascher

13 de mar. de 2015

I went to Tyler Ford looking to assess the value of my truck and the potential to get into something new. The sales and finance staff were easy to work with and I walked out feeling like I was dealt with fairly and honestly. The Ford I traded in was reliable and treated me well and I am happy in my new Ford. I would deal with them again.Tim R.

Shelby Bryan

12 de mar. de 2015

I had a great experience and appreciated the fast service I recieved picking up my new vehicle! Scott Steele was wonderful help and a great salesman! I will def use Tyler Ford in the future!

Sam Knox

11 de mar. de 2015

I purchased my F150 18 months ago and have been very satisfied with the vehicle and the service I have received. James Markham is the type of service advisor everyone needs. he has been great to work with.

Ronald Shultz

11 de mar. de 2015

The service was quick, complete, and a pleasure all-around. We were very impressed with the newly renovated lounge --complete with coffee, bottled water, and soft drinks! Our service advisor was outstanding.

Walter Darnell

11 de mar. de 2015

We had a great experience, Josh did a wonderful job. I felt that he really cared about his customers and wasn't just doing his job for another sale. We purchased a 2014 F-150 XLT and Josh went over all the options and how to work them.

Joan Schrader

11 de mar. de 2015

I am a big fan of Tyler Ford. Shannon checked me in and I have to say she certainly has personality plus, very helpful and has care and concern for the customer for someone who just recently started. I hope she becomes very successful in her position.

Jerome Hurdle

11 de mar. de 2015

PURCHASED 2015 EXPLOREREXCELLENT SALESMAN KNOWLEDGE

Mike Staples

11 de mar. de 2015

I had my oil changed and as always the staff treated me like I expected, just like the boss.

Theodore Henderson

10 de mar. de 2015

I requested a general check with oil, tire, engine check. all was done.

Melissa Phillips

10 de mar. de 2015

It was good. They called me when my car was ready and I did not have to sit around.

Marquita Henderson

10 de mar. de 2015

I can't express how grateful I am to the team at Tyler Ford!! The overall experience was absolutely wonderful, from the time I pulled up in the parking lot till they handed me the keys to my new car! Big thanks to Tyler Ford and a special thanks to the two gentlemen that helped make my car buying experience smooth, enjoyable and one that I'll never forget!!

James Guthrie

10 de mar. de 2015

I had several service items on a recently purchased 2011 Ford F250. All of the service was completed satisfactorily and the service staff was very helpful. One of the items was covered by warrenty and the service staff processed the claim for me. Thank you Tyler Ford.

Linda Heatley

10 de mar. de 2015

Needed a car for my son who is 6'4" and needs to carry an upright 6' double bass to classes at the college. We also needed it to get good gas mileage because he has to pay for his own gas and college kids don't have much money. I also wanted the car to be safe for him in the event of an accident. Also it had to fit into my budget as a single mom raising three kids. The Ford Focus was a perfect fit - literally. We brought Michael's double bass with us to our Ford dealership and started trying to fit it in cars in our price range. I was planning on a good used car, but with all the incentives offered, I was able to put my son in a nice brand new car. I am delighted! Thank you Josh, Cedrick and Daniel at Tyler Ford for going above and beyond what I would have expected! Michael is so proud of his new car and I am so thankful as a mom to be able to provide it for him. God bless y'all!

James Clay

9 de mar. de 2015

My Truck buying experience was very good. Scott, the sales person was very knowledgeable and made sure the truck i was looking for met my needs, both in terms of the truck's features and it's pricing.

Darryl Hendrix

5 de mar. de 2015

After shopping the Tyler area for a new truck, I found Tyler Ford ready to make a deal. The sales, finance, and service department very friendly and helpful.

Garland & Jeanne Irwin

4 de mar. de 2015

We recently purchased a 2015 Ford Expedition Platinum and are extremely pleased. This is not our first experience with Tyler Ford and will certainly not be our last. Every department there, from sales to service to body shop, is first rate. The employees are friendly because, I think, they are happy with what they do and where they work - that says a lot for management and means a lot to the customer. Thank you Tyler Ford for always taking care of us in a "first class" way.

Paul Thompson

4 de mar. de 2015

I bought 2014 F150 Lariat. My salesman was Scott Stelle. SCOTT was helpful and knowledgeable of products. He was excellent to deal with. I will definitely recommend him to family and friends. Danny Smith was the financial person and he thoroughly communicated the options and cost. overall experience was excellent.

Rosalind Berry

4 de mar. de 2015

Well, currently it is hard to tell about the full experience - If you are asking about the service of the Service Team at Tyler - Excellent, as always - Congrats on the update of the Service area, waiting room, parts counter - Sweet!!!!!!Only time will tell, with the replacement of the alternator, if that was the cause of the "Check Charging System" light, that would flash at random - Light would come on, driving, foot on brake at traffic signal - Light would go off, when acceleration occurred - So, let's give it more than 1/2 a day afterward, to determine if all is good - $600 is not a small amount of money - Less than a car payment for 48 months - But, with all of that, Tyler Ford still is, and remains to be my Service Team of choice - Thanks - thanks, thanks, thanks and many more thanks - Blessings -

Jeff Cupples

4 de mar. de 2015

2013 Chev Tahoe. All good. When I buy a new truck, I plan to shop here.

Robert Howell

3 de mar. de 2015

always Joe Frances is the best. He is the best service advisor I've ever dealt with.I would never want to buy vehicle without him as person to help me in overall vehicle upkeep

Bryan Harvel

3 de mar. de 2015

Love the service department, CHARLEY IS THE MAN!!!!

Ellis Tyra

3 de mar. de 2015

They did a fine job on my vehicle! I have an Escape and a Fusion Hybrid, and I have always gotten excellent service on both cars. I really did enjoy the renovations you have done to your waiting area. It is now very comfortable, and waiting is no problem! Thank you for your friendliness and good service. It really makes dealing with you a pleasure!

TyRhonda Sherfield

2 de mar. de 2015

2014 Ford Escape, I came in for an oil change. I was greeted immediately at the service center. The service technician was really friendly.

Robert Walker

28 de feb. de 2015

Overall a good experience, as a first time user of your facility, I found it confusing as to what I was supposed to do when I pulled up, it would be good to have clear signs or someone to engage you on arriving as to where to pull the car in and direct me where to go. Everyone was friendly and seemed eager to serve. Well done

Sherry L

27 de feb. de 2015

Always enjoy dealing with Tyler Ford sales and service. We have purchased 3 vehicles from them, and we always take them back for service.

Ryan Gardner

27 de feb. de 2015

Scott Steele is a straight up man. He does not play games and tells you profit / costs etc on products. I know I could have purchased the truck in Houston cheaper, then been bent over on additions etc. I like the people at Tyler Ford. I like Scott Steele. I will recommend people to Tyler Ford. Ryan Gardner

Doyle Carter

27 de feb. de 2015

As always Charlie Flores was extremely polite, courteous, and helpful. Service was quick. Your employees are professional. Thanks

Kathi Pinke

25 de feb. de 2015

1st and foremost Josh Minnick is the best. I would recommend him to anyone who is in need of a vehicle and looking forward to having a pleasant car shopping experience. I will most definitely shop with him again.

William McMahon, Jr

21 de feb. de 2015

It was awesome. Im really happy. Great job. You guys deserve a raise

Helen Valdez

20 de feb. de 2015

I always like getting my Expo serviced there when possible. Your service team is always happy to help.

Ann Thomas

19 de feb. de 2015

The service staff at Tyler Ford are the greatest. You drive in, tell them what you need and they take care of it. A great experience!

Betty Lynch

18 de feb. de 2015

My husband called Brad Isbell to see if he had the tire for our Ford Explorer. Brad told him yes for me to bring it to the service center. Once at the service center the gentleman asked if we spoke to someone about the tire. I said yes Brad. I went in and sat down and Brad came out and told me to help myself to soft drinks, coffee and donuts. In an hour I was on my way. Terrific customer service.

Alan Syring

14 de feb. de 2015

Paul Brooks was our salesman. He was very helpful about the trucks and helped us decide which one to purchase. We choose a 2013 F150 and so far we are enjoying it. We are still a little concerned about the tire noise. Don't know if it is normal due to the type of tires but we will have a tire company give us a second opinion.

David Fenter

13 de feb. de 2015

A quick service of the Works for my 2012 Ford Focus.

Eliseo Carrasco

12 de feb. de 2015

I bought an end of model year (2014) F150 XLT Crew Cab Texas Edition. The particular truck I bought was the last one left of its kind on the lot, having a 6 1/2 ft bed. As the buying process went, it looked as if I would have to go to a lesser equipped model. It shocked me to hear the salesman say that they knew how badly I wanted that particular truck and that they were going to discount it to the same price of the truck I was going to settle for. This was absolutely THE BEST vehicle buying experience I have ever had. Everyone I interacted with at Tyler Ford was courteous, and very helpful. They deliver on their advertising. Great experience.

Kathy Boeh

12 de feb. de 2015

We purchased a 2014 Fusion. The service was great...all the staff were nice, and helpful, and our salesperson was certainly "spot on"......not pushy and "there when we needed him! He answered all our questions, but gave us the breathing room we needed to make our decision. We would definitely recommend Tyler Ford, and most assuredly Josh Minick.....thank you Josh, for all your help. We love our new ride!

Bobby Hill

11 de feb. de 2015

The new waiting area is as comfortable as it is beautiful. The ability to now have the vehicle checked in by simply scanning the bar code is a real time saver. That it also brings up the entire service history of the unit is extremely comforting in that I as the vehicle owner nor the service writer or technician have to work by memory. I imagine the investment by Tyler Ford is substantial to provide this level of service to its customers and efficiency to its staff. I for one want to offer a big thank you.

Grasshopper

11 de feb. de 2015

I always receive excellent service on my 2012 F150 at Tyler Ford. The service writer always calls to let me know when additional service needs are found. I also like that my entire service/vehicle history is contained within their files.

Jonathan Sump

11 de feb. de 2015

Everything was great. True professionals. Very knowledgable and observant of our specific needs to get the right vehicle for us.

Amber Guidotti

11 de feb. de 2015

My service was great. The service was fast and they met all my needs.

Phyllis Trotter

11 de feb. de 2015

The staff was great. The service time was great and quick.

William Elmer

10 de feb. de 2015

I came for my regular oil change and tire rotation. It was not any more expensive that the quick lube places, and it shows up on Carfax. Today it was free as well, being my fourth oil change. Last time I traded off cars, the buyer was I pressed by the documented oil changes.

James Carter

10 de feb. de 2015

Tyler Ford was good to work with.They dd a good job and did it on time.

Howard Walker

10 de feb. de 2015

Charlie always takes good care of our vehicles and we know that the work will be done right. Thank you Tyler Ford - Best place to buy a new auto. Go see them, ask for Greg!!!!

Juan Peralta

10 de feb. de 2015

Everything was great thanks to everyone continue do the best job

Shannon Brackett

10 de feb. de 2015

Very friendly staff, this branch makes the car buying experience great. I love my new car. The customer service was fantastic, quick and professional. I would recommend anyone to go to this dealership to buy a car. I love ford vehicles and my new Mustang is the best!

Cory Kishpaugh

9 de feb. de 2015

Had some work done on my 1997 F250 super crew. Work was well done! Jim Markham, my service advisor was outstanding. Thank you. Cory

Melinda Mclachlan

6 de feb. de 2015

No complaints whatsoever ! I love my Escape, the service was quick and professional . Staff was friendly and helpful.

Weldon Hicks

6 de feb. de 2015

2013 Ford Edge. Oil change plus check up. Routine, staff friendly

Paul Russell

5 de feb. de 2015

You had our vehicle out in record time and all was well. We appreciate you very much.

Curtis Carroll

5 de feb. de 2015

I purchase a 2014 F150 in May 2014 from Tyler Ford, it was a easy low pressure experience. The service departmenthas probably the nicest waiting room in east Texas for its customers with very comfortable seats and a completesoft drink dispensor. Alan Little is the supervisor over the service and parts and yesterday he bought 2 dozen doughnutsfor the customers. Alan is a very caring man and wants all the customers to be satisfied. All of the service repsare very friendly. They also washed and vacuumed my pickup , a added bonus. Top notch operation.

Sherman Clem

3 de feb. de 2015

Joe Frazier, service advisor continues his quick and fair evaluation of vehicle problems and concerns. Thanks

Jennifer Roberts

3 de feb. de 2015

Every one was very friendly and helpful. My salesman Tim Adams was fantastic, he made the buying process very easy.

Richard Spears

2 de feb. de 2015

My service was performed in a timely manner, and my service advisor was courteous and responsive.

Mike Barrios

31 de ene. de 2015

Purchased 2014 Focus Titanium, I always get 1st class service during and after the sale.

Joseph

30 de ene. de 2015

Routine service "The Works" no problems with the car and the service was performed very quickly.

Michael Hicks

29 de ene. de 2015

I have purchased 2 new vehicles from tyler ford in the last 2 months . They are great people . They do all of my service work at quick lane. David Irwin has brought together a truly professional group of people to serve all of the buyers needs.Thanks David and team!Michael Hicks

Dwight Thomas

29 de ene. de 2015

We purchased a 2015 Mustang for our daughter who is graduating from high school this year. This is the second Ford we have purchased from Louis Sherfield at Tyler Ford in the past 18 months. Louis is a great guy and easy to work with. No pressure sales or haggling back and forth on the price. I highly recommend Tyler Ford and Louis Sherfield. Sincerely, Dwight and Kristy Thomas

Jimmy Shoemaker

29 de ene. de 2015

2014 Ford Fusion. Very happy with the car, handles well. Grandkids are fighting as to who gets it later.

Tammy Childress

29 de ene. de 2015

I had my door panel replaced. When my car was returned to me, there was glue like substance on my seat and my window had greasy hand prints all over it. Would have been more professional to have that mess cleaned up before returning vehicle to my job.

Harold Golden

28 de ene. de 2015

2015 F150 LariatThe service at Tyler Ford is excellent from the sales staff, financing, sales manager etc.This is the third new Ford I have purchased from Tyler Ford and did not even shop around for this purchase.

Gerald Mann

28 de ene. de 2015

Our salesperson, Paul Lusk, was very helpful and spent a lot of time explaining the many features of our newly purchased Explorer, including the wireless phone and SiriusXM radio setup. Very helpful and informative.

Gordon Lemaire

28 de ene. de 2015

I enter in at around 12:00 PM. I drove off the lot with the car I wanted at 4:00 PM. And I think they could have been quicker had I remembered to bring my title. Josh Minick was extraordinary. The next Monday (Car was purchased on Friday.). I was able to get some cd's I had left in the player. He also got some very slight defects fixed in the window tinting. This was our fifth Tyler Ford purchase and the next car buy will also be a Tyler Ford.

Rebecca Wroten

27 de ene. de 2015

Always friendly when I take my vehicle in to be worked on. Joe makes me feel like a priority and makes me feel like I do matter to Tyler Ford.

Larry Oliver

23 de ene. de 2015

It was quick, easy and painless. I appreciate Harrison for talking good care of me. Also very impressed with Daniel, the finance officer. Thanks again for an awesome experience in making this major purchase.

Larry Gregory

23 de ene. de 2015

Josh helped me with fitting my needs. I bought an Escape! I have enjoyed it... The technology is awesome.

Joe Fiammi

22 de ene. de 2015

clean neat service area. car runs great,thank you....

Arthur Boice

21 de ene. de 2015

Took a little more time than would like.What can be done about the poor mpg on my 2014 exp compared to the 2009 I traded in??

Rick Brown

21 de ene. de 2015

The service was great! I was very pleased that they got me in as soon as they did. Thank you Tyler Ford Service!!!

James Bynum

20 de ene. de 2015

7500 mi. service. Even with the customer wait lounge under repair, the show room lounge was comfortable. The service was quick, complete, and I was in and out of the dealership much faster than I expected. I will be back.

Thomas Huckabay

17 de ene. de 2015

We recently had our F150 at Tyler Ford for service. Unfortunately it suffered with that disease that didn't show up at the garage! The dealership made several attempts but found no problem. Even though they spent a great deal of time on our vehicle there was no charge. They told us not to hesitate to bring it back if we detected a problem. We have always been happy with service here and trust that they don'the replace parts that are not needed.

Ronald Weydert

15 de ene. de 2015

The time it took to change oil and rotate tires exceeded my expectations.

Kitty Marshall

15 de ene. de 2015

I have had good service since I purchased the car last year. Very satisfied.

Albert Franklin

12 de ene. de 2015

Service good and timely. Personnel very friendly.

Sandy Junek

12 de ene. de 2015

Great service. Made us feel like family. Will definitely buy another Ford from Tyler Ford.

Bobby Ingram

12 de ene. de 2015

Very helpful sales staffgreat friendly managers and a lot of pick ups to look at

Helen Garner

11 de ene. de 2015

I brought my 2010 Ford Escape in for The Works and was told it would be about 45 minutes. The work was finished in good time and the serviceman was very courteous and professional. Besides that, there was no charge for the service because I'd had five before that and the young man explained to me that when you pay for five, you get a free oil change. So, needless to say, I left happy.

Tyler Resident

10 de ene. de 2015

A very pleasant experience car buying at Tyler Ford. I will admit I dreaded even going in to look at new cars, even though I wanted one. My husband actually went truck shopping with my son in law and spotted the Explorer Sport in the showroom. He thought I might like it, so took me back that afternoon. This was a couple of days before Christmas. We thought on it and decided to go back a couple of days after Christmas to do the deal. I am loving it so far. I did want to say that the sale person was very pleasant and NOT pushy at all. He was very knowledgable about everything on the car.

Jesse Rainwater

9 de ene. de 2015

Ford F150 purchased. Our salesman that we have purchased three vehicles from in a roll has always been wonderful. We will never use anyone besides, Josh ever again.

Nicholas Romero

7 de ene. de 2015

Every time I come in for something to do with my truck( 2012 Raptor) Joe takes very good care of my needs He is awesome for your company He has always explained what the problem was and educates me on my truck!! Thank You Joe!!

Roy Cooley

5 de ene. de 2015

Excellent service experience! Received 1st service on new F150 and correction of noise issue. I had picked up a small rock that was between heat shield and rotor. All was handled promptly and professionally! My thanks to Chris Rivera and team for a great experience!

Charles Vinson

5 de ene. de 2015

James Showers did a great job there was no pressure. Thanks James!

James Chadwick

1 de ene. de 2015

Got a state inspection. Staff was quick and courteous Thanks

Joseph Dunbar

1 de ene. de 2015

An out of state buyer. I knew what I wanted and Tyler Ford had the exactly configured vehicle in stock. I contacted salesman, Cody Meyer, with an offered price. Was told deal might be accepted and would check with manager and be back in contact in 10 minutes. 5 minutes later salesman came back and offered vehicle at $350 more. We split the difference and the deal was done. A few text messages and phone calls to secure Ford financing and get all the rebates settled. I drove to the dealership a few days later and spend maybe half hour with all the financials and a hour being trained on the vehicle and I was done. Never bought a car (I have purchased 17 new vehicles) so quickly and with no hassle or any attempts to change the price later. So an absolutely fantastic deal.

Jonathan Buttram

31 de dic. de 2014

The guys in the service department are great, very helpful. The service was quick. Thanks.

George Tefteller

31 de dic. de 2014

Once I described the problem I was experiencing with my 2010 F150 the service writer knew immediately what the problem was. I was delivered home by a courteous driver and at 12:30 I received a call saying my truck had been repaired. I had a very good experience at the Tyler Ford Service Department.

Cory Hess

31 de dic. de 2014

The folks at Tyler Ford are knowledgeable and always helpful and friendly.

Susan Holland

31 de dic. de 2014

A long wait after ordering new Mustang but Dealer Sales rep was watching the transports and had car ready to go same day car arrived at dealership. Sales rep was very knowledgable and explained how to use all the new technology. Finance dept had us in and out quickly so we could leave and enjoy our new Mustang. And we Love it

Jake Flowers

31 de dic. de 2014

Bryan Harvel knows his product and did an exceptional job taking care of us. I would highly recommend Tyler ford for anyone who needs service done on there vehicle. Thank you Bryan and Tyler Ford.

Michael Simpson

31 de dic. de 2014

This was the easiest buying experience I've had. Paul Brooks was very helpful and knowledgeable about the truck that I was looking for!!Thanks

Bryan Harvel

30 de dic. de 2014

LOVE MY SERVICE ADVISER!!! Take your car to Tyler Ford

Richard Gould

30 de dic. de 2014

Your salesman was courteous and kind. I was looking for Ford Mustang for my daughter all day and when we got to your dealership at 6:30PM and you where supposed to close at 7:00PM, your people stayed late to take care of our needs and I really do appreciate it. My daughter is loving her new mustang we purchased from you and I appreciate your service. I will being doing more business with you in the future. Thanks again for your diligent service. Regards: Richard Gould

John Nelson

30 de dic. de 2014

Forgot to run car through car wash as usually performed, otherwise everything good.

William Oliver

30 de dic. de 2014

The experience of making the deal on my nrw F-250 PU was good. They worked extremely hard to make the deal I wanted. I Was very pleased with their appreciation of me as a new customer. I will give them the opportunity to sale me my next vehicle and will recommend to my family and friends.

Charles Sinquefield

29 de dic. de 2014

I have a 2004 F150 crewcab and i have been satisfied with my truck service and work on my truck.

Wanda Atwood

29 de dic. de 2014

Joe Francis so helpful, Very professional and good suggestions,,

Craig Masterson

29 de dic. de 2014

Service was good prices were terrible. Prices of services should be told to the customer prior to starting work or prices should be posted in obvious places.

Jimmie Bergman

29 de dic. de 2014

Bryan harvel welcomed me into the service drive and took excelent care of me. He told me what to expect and took over from there. I will be back to Tyler Ford for all my vehicle needs.

Mary Tidwell

25 de dic. de 2014

Great service. Super people to purchase from. Our 2013 Edge SEL purchased last August was a breeze. Sales went & found Edge we wanted and we're super about it. Wish had the money to buy a new one every year.

Jacques Cavasoz

25 de dic. de 2014

I had to have both front brakes and rotors replaced due to a mistake I made when installing new pads several months ago. When the dealership told me the repairs would cost > $400 to fix my mistake, I told the service tech I didn't come prepared to pay $400 and would need to come back. Instead, Tyler Ford decided to take care of the repairs free of charge to me! This was not warranty work or the dealer fixing their mistake. The mistake was clearly mine but this dealership took care of my situation in a way I never would have expected. I will definitely come back and do business at this dealership.

Rosalind Berry

24 de dic. de 2014

Came in because "Check Charging System" light came on - However, after keeping car all day, no problem was found - Battery was good - Could not duplicate what happened with "Check Charging System" light -They were kind enough not to replace the alternator ($$$) if did not need to be replaced - I greatly appreciate their honesty - However and since that time, the "Check Charging System" light has appeared on other occasions - Dome lights have flickered also, but things appear to be operating properly - Somewhat nervous about traveing long distances, during this holiday season - But, life is - Thanks for the continued support & assistance - Blessings to all -

Kerry Everett

19 de dic. de 2014

Dealership is great as always. This is my third ford from this dealership. Trustworthy people. Thanks

Ashley Rider

18 de dic. de 2014

I had been looking for a Ford Mustang for quite sometime. I wanted a vehicle at a reasonable price, Certified pre-owned, a warranty & low miles! I found one here locally at Tyler Ford and the process to getting my dream vehicle by the Ford team was excellent and nice and smooth. The experience I had there was like no other! They were very helpful and sincere about serving the customer and making sure the customer is more than satisfied! I absolutely love those guys!

Fred Zachary

15 de dic. de 2014

The service technician was very helpful and professional. The oil was changed in my car and I was on the road in no time.

Kenneth Watkins

13 de dic. de 2014

I have all of my service work done at Tyler Ford. I trust their service department to do the needed work and to inform me of problems they recommend to be corrected.

Jerry Motley

12 de dic. de 2014

Service was OK but I wish I did not hv to call and check to see if my truck was ready... a good Service Writer would hv called or emailed an update on the progress of my repairs. I was promised my truck sometime the next morning... at 11:30 I had to call and see where my truck was, not too customer friendly. Also there was an inspection sheet emailed to me regarding a multipoint inspection. No one spoke to me about the report or explained the front end alignment report laying in the front seat when I was given my vehicle. Yall missed and opportunity to make me feel like you cared about me or my vehicle. NOT impressed!!!

Berry Carter

12 de dic. de 2014

Purchased a F-250 Super Duty 2015, the staff was very helpful and knowledgeable. And worked well with our bank for financing.

William Lee

12 de dic. de 2014

I had a weird problem that needed diagnosis. Turned out it was a mud dobber (Wasp) nest that had plugged a vent in the evaporative control system. The Service Manager, Jim Markham, was very helpful and was involved with the technician that diagnosed and fixed the problem. Jim even had pictures he took of the problem and the fix and e-mailed them to me! Really great service.

James Wood

12 de dic. de 2014

Josh in sales and Danny in finance were excellent. I have and will recommend customers and friends to Tyler Ford.

Robert Dockter

12 de dic. de 2014

Ford Fusion, Service was good, Staff was helpful. In some other dearlers they will wssh your car for you.

Patricia Black

12 de dic. de 2014

Very good service.My salesperson was very nice and knowledgable. I am enjoying my car very much. Thanks so much.

Maxie Scott

9 de dic. de 2014

My service man Brian is great, changed the oil and filter, notified me to replace the air filter and notified me the inspection sticker was about to expire, got it all done at once there. Great service. Thanks , Buying the first Truck F350 Dualey Great and the Edge also great

Jackie Hammett

5 de dic. de 2014

We went to have first time oil change. Everyone was very nice, helpful and finished quickly and did a good job

James Mills

4 de dic. de 2014

GREAT SERVICE , FRIENDLY AND PROMPT , DID NOT HAVE AN APPOINTMENT BUT GOT RIGHT IN

Cynthia Goodwyn

2 de dic. de 2014

I love you dealership. I have purchased several cars from you because I know I will havea good experience and your service center is top notch. Danny and Kirby worked with me thistime. The secret to your success is that you have low turnover. Your staff has a lot of stability.Makes for a successful business.

Alpha Carty

27 de nov. de 2014

The whole experience was great and very easy to complete the paperwork. It was much better than the experience I had with my RAV4.

Thomas Howell

26 de nov. de 2014

Friendly and helpful service attendant, with service completed in a timely manner.

Jeffrey Gyorfy

26 de nov. de 2014

Our 2015 Mustang took longer than expected to arrive. However, I do not blame this on the dealership. Ford was slower completing our car and delivering than anyone expected. The staff at Tyler Ford was very friendly and competent. The salesman called the morning after we received the car to see how we were doing and told us to call him if we had questions.

Kimberly Bennett

26 de nov. de 2014

The folks at this location are very attentive and helpful through whole process

Stephanie Comstock

25 de nov. de 2014

Over all it was a wonderful experience. Josh was our sales man. I have never bought a car in a hour and then drove it off the lot that day. My family will continue to use Tyler Ford for any new vehicles. Great job

Robert Baker

25 de nov. de 2014

Came in for an oil change no problems. The service department got right on the car and I was in and out in no time.

Debrah Coker

25 de nov. de 2014

From the salesman to accounting one of the best buying experiences ever.

Walter (Tom) Henson

24 de nov. de 2014

As usual, the service staff took good care of me. Thanks.

Philip Lambe

24 de nov. de 2014

The staff was helpful in that the work was completed in a professional manner. Waiting for parts was a little irritating as it took 2 hours to arrive from Longview. But I will still come to Tyler Ford for my service work on my Ranger.

Robert Mccurdy

24 de nov. de 2014

I really like Tyler Ford because they take the time with my car and with me! Their service department is always very helpful, polite, and do a great job! That's worth a lot when you buy a car.

Frankie Rozell

24 de nov. de 2014

My salesman was excellent and did a good job before and after the sale will recommend Tyler ford

T Lorenzana

19 de nov. de 2014

Excellent service was done quickly will definitely use again.

David Ray

19 de nov. de 2014

2013 Ford F150 Lariat Supercrew 4X4. Tyler Ford's service has been excellent!

Oscar Castaneda

19 de nov. de 2014

I felt like everyone was helpful. I appreciate the attention to detail that Cody showed. Thanks and God Bless. Mari C.

April Dark

18 de nov. de 2014

I just purchased a 2015 Mustang. I received excellent service. Josh went above and beyond to get me the best deal on my trade in vehicles.Josh worked over his scheduled hours to accommodate my every need. He made the time to show and explain every detail and features about the vehicle.Josh made my decision on purchasing the vehicle very easy. Josh exceeds the expectations a customer is looking for in a Sales Person. I will definitely recommend Tyler Ford to all my friends and family. KUDOS TO JOSH!Sincerely,April "Kelly" Dark

Khoren Hekimian

18 de nov. de 2014

wonderful the best of the best!!! THANKS !! PEOPLE WERE NICE WORK WAS GREAT AND WONDERFUL PEOPLE TO WORK WITH !!

Jerry Adams

18 de nov. de 2014

2014 Escape had check engine light on. Tyler Ford had to order a part. dropped it off and they called back and said taking out the old one there was a problem. took 3 days to get the job done.

Leonardo Paura

18 de nov. de 2014

i noticed metal wires coming out of the side of my tire. i had my car for less than two months, new off the lot. i went in to the service department and after examining it, they declared the tire defective and immediately found me another. it took about an hour to have it delivered to the service department and that is only thing i would have to say anything about. they topped off all the fluids, checked all my other tires and brakes, etc. very good customer service that day.

Steven Smith

14 de nov. de 2014

I bought a 2014 F150 King Ranch 4x4, The service was Great and Harrison was very helpful. He could have gave me a little better deal but over all it was nice. I will certainly buy again from Tyler Ford and I will recommend to anyone to but there.

Megan Clark

13 de nov. de 2014

Charlie Flores was great!!!! Got my car right in an fixed in 1 day was very pleased with tyler ford service an charlie!!:) keep up the good work back there guys!

Amber Guidotti

11 de nov. de 2014

Service was great. Fast service. I will always use Ford.

David Cochran

11 de nov. de 2014

I bought a 2013 Ford Fusion and just like your commercials on radio and TV, no hype, no pressure, laid back atmosphere, easy negotiations, got what I wanted at the price i wanted to pay. Salesman Maxey Harrison was great, most helpful. The finance manager Danny Smith was wonderful, explained everything, step by step.All in all, a great experience. This is the way buying a car should be. Thanks.

Curtis Carroll

11 de nov. de 2014

I purchased a 2014 F150 from Tyler Ford and one of the reasons was the great service department. I am impressed withtheir excellent service.

Doyle Carter

10 de nov. de 2014

Tyler Ford is the best! From Sales to Service, you can't do better. I've always loved the Sales staff, but the Service department is the icing on the cake. The dealership is conveniently located, comfortable, and always clean. These folks go the extra mile. Call Josh Minick for Sales and Charlie Flores for Service. You will never be disappointed. Thanks!

Jessie Seals

10 de nov. de 2014

I am very pleased with my focus and the salesman that sold it to us. I had been in a car wreck and was unable to walk very much[I was on a walker]I called the dealership and talked with Jim. I told him what type of car I wanted and he had 2 for me to look at. He brought them up to me, so I didn't have to walk. My husband and I were very pleased with the whole process. There was no pressure, it was a very enjoyable process.

Robert Roten

8 de nov. de 2014

I had to come back three times before I was able to get my vehicle serviced.

Wilfred Paradis

7 de nov. de 2014

I brought my truck in because the Dash display gave a message on two separate occasions that my DEF tank was getting low and I had less than 500 miles to go before it would shut down the engine. On both occasions I put DEF fluid into the truck, but it would only accept 2 gallons. It is my understanding that this tank holds 5 gallons, so this indicates to me that there should still be 3 gallons in the tank when I received the message that the tank was low on fluid. Therefore, I did not understand why the message center indicated that the tank was getting low. The technician ran tests and could find nothing wrong. I still have concerns about the accuracy of the message center.

Gayle Haney

6 de nov. de 2014

I appreciate that the service department puts down protection on the steering wheel, seats and floor board. It would be nice if they would remove them also. Went into the parts department to talk to them about some accessaries and the sales person there was very helpful and knowlegable. Was glad to see a familuar face in my car salesman now service writer.

Lewis Graham

5 de nov. de 2014

Service department is extremely helpful and strives to make sure the car is taken care of properly.

Wanda Thomas

5 de nov. de 2014

People who assisted were very friendly and polite. Since I went in for a recall and ended up spending over $500, my pocketbook is lighter but I'm assuming the people riding with me will be safer.

Danny Smith

4 de nov. de 2014

2014 Focus. The service was great!They changed the oil and rotated my tires in 30 minutes!Thanks, Danny

John Reese

4 de nov. de 2014

Excellent experience. Sales associate was helpful and relaxed.

Rebecca Wroten

1 de nov. de 2014

Staff is always attentive and helpful. They are efficient and take care of my needs, even if it's a "simple" oil change.

Markie Foster

30 de oct. de 2014

Purchased a 2014 Ford Edge on 10-23-14. Paul Lusk was very helpful. After the purchase he took time to go over everything. The staff and service was great and the car drives great. Love it!!

Hollis Crow

30 de oct. de 2014

it was good all the way around everybody was nice and helpful

John Stephenson

30 de oct. de 2014

I enjoy your commercials on TV and thought you would be a good place to do business with. I shopped several dealerships & Henderson was the only one close to yours. All of your people were so helpful from the time you drive up to the front door. Ronny Glover was just a great guy to talk to & do business with. The only place that I saw you might show a little improvement on would be a little better knowledge on all the new facets on the new trucks. I look forward to doing business with your service dept. the last time I was there was in 1996. I had been driving Chevys every since. It's good to be back in my new F250 Platinum. John Stephenson

Dan Olson

30 de oct. de 2014

It was not the first vehicle I have purchased from Tyler Ford so I already knew I would be very satisfied.

CullenS

23 de oct. de 2014

I'm probably the worst kind of car buyer since this was my first new car purchase in 20 years. As much as I dreaded the experience, was pleasantly surprised in many ways. Walked in on the last day of the month mainly to just sit in a few models I was interested in so I'd know which models fit me for a more exhaustive online research to find the best deal on the car I would own for the next 20 yrs. The second car I sat in ticked off all the right boxes. The left side of my brain was pretty sure and the right side of my brain was almost ready to jump for joy but just couldnt pull the trigger. My hesitation got the price reduced ~$1500 dollars nicely hitting my target price and although I had never intended to do the finance dance, let the salesman talk me into at least running the numbers so I could finalize the sale that day, Overall still a trip to the 'dealer', with all the uncertainty such a big purchase can make you feel while you mull over your decision under the watchful eye of the salesman. But aside from the extra bit of pressure due to the end of the month rush everyone seemed to be feeling, which seemed to work in my favor, there was none of the dreaded last minute dealer add-ons that I'd run into last time I bought a new car 20yrs ago beyond the standard extended warranty pitch, which I finally agreed to since they gave me a good deal on it and there are lots of new bells and whistles to worry about. In the end felt like I got a fair price, even if the sales staff made it sound like I was stealing the car out from under them. Could have been 2/3 stars since I felt a bit pressed to get er done that day, I technically knew more about the car than the salesman, and when I picked it up NO ONE on the salesfloor could answer the last question I had...."Where's the spare tire??" The reply after double checking was no spare tire, I later found out there was a can of fix-a-flat and a compressor stored under the passenger seat which might save me from waiting for the tow truck. While the absence of the spare tire is just one of those things on new cars, it should be a matter that the sales department makes sure the buyer is prepared to deal with ahead of time. The service department deserves a 5+ star rating and did a superb job of taking care of all of the minor issues that crept up in the end that got overlooked in the rush. 2 overdue service bulletins, inspection sticker that ran out the next month, ordering the missing 2nd key, practical instruction on dealing with a flat tire on a car with no spare, and informing me about the complimentary 1st oil change that I get with my purchase. So definitely run the vin number by the service department before you schedule your pickup to avoid unnecessary trips back to the dealership and to meet the fine folks who will be taking good care of you after you are done with the salesman.

Mrs.Gary Fink

5 de oct. de 2014

my experience was top notch. I don't know how they could have made it better. Thank you Tyler Ford.

Carolyn Lovelady

17 de sep. de 2014

Very kind and very efficient. Great customer service!

Roderick Russell

10 de sep. de 2014

The intended work was performed to my satisfaction

Robin Roberts

10 de sep. de 2014

Vehicle was in for warranty service, repairs were compelted in less than one day.Service writer Joe Francis was very helpful.

Ronald Pullum

7 de sep. de 2014

2012 Honda Civic was due an oil change and tire rotation. The staff was very helpful and caring! I would like to see auto washing and vacuum added as a customer service when you bring your car in for service!

Darren Hooper

5 de sep. de 2014

friendly people with knowledge to answer your questions,thanks for the help guys!

Margaret Smith

5 de sep. de 2014

TOOK CARE OF ME AS SOON AS I ENTERED SERVICE WRITE UP AREA. WORK DONE IN A VERY TIMELY MANNER. CAR PRESENTED BACK TO ME CLEAN

James Harbaugh

5 de sep. de 2014

Purchased a new 2014 F-150 XLT. Service was very comprehensive. Salesman and support staff were very knowledgeable and helpful. Experience at dealership was efficient and goal oriented. Customer can accomplish and complete their goals related to purchase and service at the Tyler Texas Ford Dealership.This is the second new truck purchase for us in the past two years.

Albert Franklin

5 de sep. de 2014

Purchased a F-150. Paper work seemed slow. I wish I had been told the features that this particular truck did not have.

Ronald Weydert

5 de sep. de 2014

The staff was helpful as always. This is the second or third survey I have had on this oil change and tie rotation.

Jon Abel

4 de sep. de 2014

Cody Meyer was very helpful in helping me purchase my 2014 Fusion.

Nikole Ainsworth

4 de sep. de 2014

Thanks for taking care of my truck. It runs great now!

Jared Whisenant

4 de sep. de 2014

Very friendly and helpful staff . Services were good . Very neat and clean location . Will definitely recommend Tyler Ford to people in the future .

Margarette Wilson-macleod

3 de sep. de 2014

2014 Escape in for Warranty Service. Service trip was good , staffwas very professional,

Lisa Kennedy

3 de sep. de 2014

I helped my son by his first car, a 2014 Focus. It is beautiful and drives so great.

Arthur Colclasure

2 de sep. de 2014

The staff was very nice and accommodating. The shuttle service was awesome and they got me to work and then back to pick up my car with no problems. The service writer was very nice and helped me understand my car.

Faith Fullerton

2 de sep. de 2014

They took a few minutes to come over and get started but were polite and friendly. The work was fine. Would have been better if they vacuumed the front floor board, and cleaned the windshield like quick lanes lol. A reminder that we can use our rewards money to pay for the work would be great too. Thanks.

Essence

2 de sep. de 2014

SERVICE WAS EXCELLENT & TIMELY....I WAS TOLD AT MY LAST SERVICE I NEEDED AN ALIGNMENT THIS SERVICE GUY ASSURED ME I DID NOT SO HE SAVED ME MONEY&IWAS VERY APPRECIATIVE!

Lewis Graham

2 de sep. de 2014

Service department was extremely helpful in getting the issues with my Fusion resolved. They were very quick with the process, and even detailed my car before returning it to me.

Patricia Mullins

2 de sep. de 2014

I only had an oil change (The Works). I have dealt with Tyler Ford for several years and have found service to be exceptional. In the past when I had actual repairs, it was fixed right the first time. This time, besides the oil change I had a question about reprogramming the way my door locks worked, and they took care of it for me. Programmed it to operate the way I wanted. I have a new 2014 Fusion and I love it. Have had it 5 months and have taken a few road trips, 1 of which was long. I found my Fusion to be a very comfortable road car, easy to drive and seat adjustments make it less tiring while driving all day. Love the lumbar support! Gas Mileage is comparable to the 2009 Focus I had before.

Mary Garrett

31 de ago. de 2014

The staff in the service department is always helpful and courteous. Thank you,

H.B. Mcmahan

30 de ago. de 2014

ALTHOUGH WE PURCHASED OUR SPORTRAC FROM A FRIEND, IT HAS BEEN FORTY+ YEARS AND ALL OUR NEW FORDS HAVE BEEN SERVICED BY TYLER FORD. WE SUFFERED TWO ACCIDENTS WITH TWO OF OUR CARS AND TYLER FORD DID ALL THE REPAIRS. WE ENJOY OUR RAELATIONSHIP WITKH YOUR FIRM.

Darren Hooper

29 de ago. de 2014

although buying a car can be difficult,Ronnie and Lane were down to earth and easy to talk to.those guys at tyler ford were helpful and quick to answer any questions I had,thank you!

James Chadwick

29 de ago. de 2014

Charlie Flores is my service rep, and has to be the nicest most helpful person in the service dept. I always leave the dealership satisfied with my service. Charlie gives you the impression that he cares about you and your vehicle. There was never any doubt that the work I requested would be completed any way but satisfactory. I trust Tyler Ford completely.

Milo Miles

29 de ago. de 2014

Great expire nice from the word go. Totally satisfied. Great folks from the top down.

Charles Heil

29 de ago. de 2014

Ford edge. Very helpful and nice.

Sheila Bennett

28 de ago. de 2014

2013 escape/oil change/great service, as always

Nancy Fisher

28 de ago. de 2014

i needed a recall item checked on my 2012 Ford Explorer and got an appt right away and the service man was so very sweet! He updated my sync for me which i greatly appreciated!

Bobby Hill

28 de ago. de 2014

I had an intermittent air conditioning problem with my 2014 King Ranch. rather than assuming that I didn't know my cold from third base the dealership technician continued his search until he found a very well hidden connector which was not firmly seated. Problem solved. The cab of the truck agin feels like the Arctic. And that's a nice thing to feel in August in Texas. I love my truck and am passionate about my dealership, Tyler Ford.

TeresaKnous

4 de abr. de 2014

I drive a 2012 Ford Escape. Bought in Dallas so 1st x used Tyler Ford Service Center and will be the last! Went in for oil change and inspection. They were not busy and had many employees standing around doing NOTHING. Took an hour and 1/2 if not longer just to change oil and inspection sticker. They kept making excuses when they could see that I was getting restless . This was Friday 4.4.2014. They didn't,t clean up after themselves and I noted on road home that they put wrong year make on inspection sticker. I received very substandard service and will not return Teresa Knous

martin.marroquin.31

25 de oct. de 2012

I recently took in a vehicle to get my usual oil change and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine issues, and smoke from engine and exhaust, so I stop driving and pull over nearest gas station. I pop my hood and oil dipstick is out and oil spattering everywhere. I check the oil level its low but ok. I still notice my muffler smoking bad so I call the dealership and explain the situation. Apparently they had forgot to take off original filter gasket, with this in mind, I knew they did a terrible job and worried they damaged my engine now. They were great to quickly send a mechanic to to check the car and had it towed back in for inspection and service. I talked to the manager about the situtaion and said they will be held responsible for any damages done to vehicle. They got me a car rental for convenience until worked on tomm. I hope they have not damaged my vehicle to an extent I need a new motor. I hope they keep their word, if not they will be getting a lawsuit from me in court very soon. I have seen similar issues with other customers here, so I will keep that in mind. I will never come here again. Period. Something as simple as an oil change should not damage my vehicle expecially from an official dealership. We will see what happens.

SWBC

1 de ago. de 2012

We are Sweetwater Barn Co. and I sent a crew to Tyler Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - as of 8:30 this morning they have still not looked at it!!! My truck arrived at service approximately 2pm on Monday July 30th. They knew I was from out of town with a crew - I was told repeatedly by the service manager Brian Harwell that our truck was in being looked at. Well they did get it in, but it was to do the oil change for over $400.00 in cost! However, they still did not have time to look at my truck and repair it so I could get to work!! I sat in a motel with a crew for another whole day. I have NEVER seem such poor customer service! I have owned Ford trucks for over 35 years and believe me I have broken down before out of town and the Ford dealers have ALWAYS gotten my truck repaired immediately!! This has cost me a fortune! This is a very poorly run, inept dealership! I am appalled at the treatment I have received. I was just informed FINALLY that it needs a new thermostat!! WHY couldn't they have done this yesterday at least???? This makes me so made I'm not sure I will ever buy another Ford!! This dealership should be banned from doing business and giving Ford such a bad name.

timwilson321123

13 de mar. de 2012

3rd vehicle I've bought from them, never had a bad experience. They made a customer for life years ago, that won't change, I'd never do business dealership.

phylblk

12 de abr. de 2011

Best Experience with a car dealer I have ever had!!Joshua Minick answered all of my questions without hesitation and made the whole process seem completely transparent. I never felt like anything was held back from me. The price negation was pleasant and without pressure. The finance guy offered different options to add to my deal. The key word is "offered". Never once did he push me into something I wasn't interested in. After that I was given a tour of the dealership to make sure I knew where the Parts department, body shop, and service depart are. Randy Speake was especially helpful in relaying the information I needed to know about my regular maintenance. Overall, a very pleasant experience.

dstephens701

24 de feb. de 2010

Josh was very attentive in listening to our needs and went the extra effort to find a vehicle that met them. Then Sissy in finance worked to find us the financing to allow us to get theat vehicle. Both went above and beyond. Great dealership that I would reccomend to anyone.

EISBELL

26 de ago. de 2009

MY DAUGHTERS CAR WAS RUINED BY TYLER FORD - QUICK LANE.. BY PUTTING THE INCORRECTPRODUCT ON THE CAR. THEY WOULD NOT HONOR THEIR WORK - WOULD NOT WORK WITH HER/ME - AND AFTER TRYING TO ACCOMPLISH ANYTHING AS FAR AS HELP GOES REPAIRING THE CAR.. THEY WOULD DO NOTHING. THE MOTOR WAS RUINED - AND HAD TO HAVE A NEW MOTOR.BASICALLY THEY SAID - TOO BAD.. YOU ARE AT FAULT.. WE COULD NOT DO THAT. THEN WE COULD NOT DO ANYTHING IN COURT.. BECAUSE THEIR TOP-DOLLAR LAWYERS. I THOUGHT TYLER FORD HAD A GREAT REPUTATION IN TYLER. WAS I EVER WRONG. THEY WOULD NOT HELP AT ALL - POSSIBLY DUE TO THE FACT THE IT WAS NOT A MAN DEALING WITH THEM I AM NOT SURE - BUT HER 2 YR OLD TOYOTA IS NOW WORTH NOTHING. ALL BECAUSE SHE HAD HER OIL CHANGED EVERY 3000 MILES - AND THOUGHT THIS WAS A GREAT PLACE TO DO BUSINESS - AND THEY RUINED HER MOTOR. WOULD NOT TAKE ANY RESPONSIBILITY FOR THE ERROR. PRETTY MUCH TOLD HER TOO BAD. I GUESS WHEN YOU DO BUSINESS LIKE THIS - THAT IS WHY YOU NEED TOP DOLLAR LAWYERS TO DEAL WITH YOUR BUSINESS.