Byron

29 de oct. de 2016

I had a great experience. I will tell everyone I can. I enjoyed my stay there. Everyone was polite. I felt like I was at family home.

Venka

29 de oct. de 2016

Great service. Service manager David was awesome. Very knowledgeable and helpful . Kept me informed throughout the entire process .

Ken

29 de oct. de 2016

My service advisor was awesome! Their repairs were quick, efficient and done as they told me. The service advisors are very professional and listen to the customers to ensure quality service.

Patrice

28 de oct. de 2016

The service agent was very professional and he made sure I knew exactly what stage my car was in. The time we had to wait was great.

Marilyn

28 de oct. de 2016

Great service clean facility customers service always great I always feel so welcome. Always greeted.....services are good no long wait time.

Jonathon

27 de oct. de 2016

Lower oil changes, customer service is a plus. Everything at the facilities was very good. Customers service was very good.

Jose

26 de oct. de 2016

Satisfied overall good customer service very good about explaining the incentive that Nissan has going right now.big saveing.

Lisa

22 de oct. de 2016

My service rep was professional and helpful. In addition, she made sure that I had whatever I needed, i.e. rental car, etc.

Danielle Moore

21 de oct. de 2016

I love tom peacock Nissan....the service department is the best and the service manager RICH HOCH is outstanding if u need anything go to him he will help u......Amazing dealership!!!!!!

Mary

19 de oct. de 2016

My salesman Mr. Victor Anderson did his best to make my blessing happen above n beyond. I was very glad to meet Mr. John John in person very awesome man to please his customers. I would like to thank all who had input on my purchase. May GOD continue to lift them up with his blessing, grace and mercy. Once again my thanks to all.

Dorcy

16 de oct. de 2016

Professional and courteous. Glenda was my service rep. Made sure I was taking care of. Vehicle was well taken care of.

Betty

16 de oct. de 2016

Service men are very friendly, todays trip was a success. All issues were taken care off. They took care of my car and explained what was being done.

John

15 de oct. de 2016

Friendly service agent; quick turn around; hassle free rental service; good communication while car was being serviced, good break down of needed future service

Cars2016

12 de oct. de 2016

False advertising is the name of their game. I have given them every opportunity to earn my business, but they will not meet the price as advertised. Beware, they will try to bully you as well.

Monica Tello

11 de oct. de 2016

Atencion amabilidad y una comodidad un servicio super Una calidad buenisima y un trato estupendo es lo mejor para k un cliente quede satisfecho y en Tom peacock lo tienen gracias

Zhehui

10 de oct. de 2016

This dealer offered excellent oil change service. I did not ask stearing wheel vibration check due to cost and the minor vibration.

Alexander C

9 de oct. de 2016

Had problems with approval and get to my numbers with the Finance Department, until my sales comsultant Oscar Cortes helped me with the GM to get it done, they were great!

Rathel

8 de oct. de 2016

Timely sales process where everything that needed to be done was to make sure I was satisfied with my car buying experience.

Anna

5 de oct. de 2016

Evertone is so welcoming and Sonia my service rep is an awesome person who kept me informed on how my car was doing during the diagnostic testing. She is always so happy

Carol

3 de oct. de 2016

Sonya in service was so courteous and patient. You really don't mind waiting. I would recommend this dealership to my family and friends.

JL333

1 de oct. de 2016

The service director Rich was amazing! He went out of his way to take care of a long time customer. We really appreciate everything he did for us. I really appreciate when people have great customer service. Thanks again.

Patrick

30 de sep. de 2016

I specifically liked the internet pricing which gives a general idea about the vehicle pricing prior to visiting the dealership. The sales people were very courteous and helpful during the entire process including a comprehensive test drive. The showroom and waiting areas were well organized and comfortable.

Arlois

30 de sep. de 2016

Great services and the sales man are very help me at everything so i recomend tom peackock nissan are frends and family

Charles

29 de sep. de 2016

Keep up with car services before problems begin. Very nice place to have to wait. The employee were very professional. Excellent . Thank you

Denise

29 de sep. de 2016

Awesome Customer Service. Wonderful Service Advisor! Quick Service! Made appointment 1 hour before, was finished in less than one hour.

Lovekiki

28 de sep. de 2016

Gran servicio de atencion al cliente en este lugar, corta espera y precios muy razonables 100 % recomendado.. Tienes que venir a comprar tu carro aqui!

ReinaM

26 de sep. de 2016

Luis Toledo, made visit very pleasing. He was kind, patient, and really tired to find the car that fits my needs best. I would recommend him to anyone wanting to by a new car!! Thank you

Shanna

25 de sep. de 2016

Dean was in constant contact with me and had all my repairs completed not only the body shop repairs but the oil change and recalls

Rodney

23 de sep. de 2016

I loved Customer Service Provider. She was amazing! She . I has a great personality. I also like that the dealership provides there customers with refreshments.

Jose

18 de sep. de 2016

Oscar-our salesman was the best. Very attentive and open to our needs on what we were looking for. Overall a great experience.

Consuelo

17 de sep. de 2016

Friendly staff, great service I would return to continue to maintain my car there. They have clean facility and large waiting room.

Tami

16 de sep. de 2016

Very knowledgeable and helpful staff. Thank you to service rep. Bruce T. He helped me deal with the towing company, and that is not his job.

Robin

15 de sep. de 2016

The sales manager and team was very attentive and bent over backwards to ensure my needs were met. I wanted a particular color and they found the vehicle and explained the various features of my new car to me. Mr. Calvin was very knowledgeable about the car and that put my mind to ease.

Lakesha

14 de sep. de 2016

The service personnel at Tom Peacock Nissan have once again, and as in all my experience, provided FAST and attentive customer service. Considering that I've been there quite a bit, it's kind of funny that a number of the guys know me by name. But I guess that's part of providing great service, KNOWING your customers :) THANKS AGAIN Guys!

Gerald Templeton

11 de sep. de 2016

I thought I had a very good price until I found out they were adding over $2300 to the price they had quoted me, their Internet price, for a bunch of way overpriced protection packages. What consumers need is protection from dealers like this.I wasn't going to waste any more time on them until I saw several other reviews complaining about the same thing so I thought I would add my experience as well. Guess I should have done more home work first but I'm glad I found out when I did.

Rafael

10 de sep. de 2016

Prompt service, efficient, friendly, clean. Everything magnificent.I have anythin else to say except it was a marveluos experiencie. Thank you very much.

Sandra

9 de sep. de 2016

Miss Sonya too time out of her busy schedule to call the extended warranty company for my vehicle to get the repair required on my vehicle approved and also got me a three day car rental approved. She also told me what information to bring with me in order to pickup the rental car. Miss Sonya called me to tell me that the part for my vehicle was not in and she told me how long it will take for the parts to come in. She called me and told me that the part was in. I was very impress with how informed she kept me and made the process a very smooth one.

Ernesto

8 de sep. de 2016

Fast, easy, and hassle free. It's always like this when I bring my car in for service. I know I have nothing to worry about when coming here.

Christine

8 de sep. de 2016

I was very impressed with the person who helped me. Sonya was helpful and informative. Attentive to my needs and questions.

Jennifer

3 de sep. de 2016

Christopher Elliott came out to assist and was very courteous and helpful.My wait time was correct, the last few time I was there I there longer than what they said and then I had to wait another 5 or 10 min. To get my car.I can say I was going to try somewhere else but this guy was great and he stuck with his word about how long my wait time was

Gerald

2 de sep. de 2016

Fast and freindly and professional and with out any issues very impressed will come again and will recommend to a friend to puurchase or have a car serviced.

Pete

31 de ago. de 2016

Quick, friendly, well done. Did what was need to be done and very well. Overall a good service experience. Will return.

William

27 de ago. de 2016

the lady service advisor 'maria' very nice,prompt,and courtesy { 2} communicate with me thru out the process {3} the waiting area & bathroom were clean

Diana

24 de ago. de 2016

It has wifi in the waiting room and coffee and it's very comfortable and there is nothing you can do to make it better.Good job folks

Mirella

24 de ago. de 2016

When I took my car for recall Mario work me in without an appointmentI really appreciate that! Because I'm working full time and I just have one car! So I really like that Mario understand that I give him a 10 he is at the Airtex location

Kendal

23 de ago. de 2016

Very quick service very polite customer service agent normally they forget to reset my tire maintence light and my service light to notify me when it's time for another oil change but they didnt forget this time great job

David

23 de ago. de 2016

The friendliness of the staff and everything was being handled quickly and really worked on getting me into a car. Great team work I'm happy with my new car.

Hillary

23 de ago. de 2016

Always doing a great job, I appreciate you guys always getting me in and out in a nice time frame when I come in for an maintenance.

Michelle

19 de ago. de 2016

The service department was fantastic! This was the first time for me to go to Tom Peacock I've been to several Nissan dealerships around Houston for service trying to find the perfect one and I have found the perfect one here. All the staff was very nice, courteous, very quick for my Nissan Altima's checkup. A special thank you to Glenda the service consultant and Rich the service director and a very special thank you to the GSM Jon LeTang for going above and beyond the call of duty to make sure I was happy and taken care of. What a great team and staff. I recommend if you're looking for a dealership that you go to Tom Peacock! Thank you Tom Peacock for an awesome job!!

Michelle Richardson

18 de ago. de 2016

The service department was fantastic! This was the first time for me to go to Tom Peacock I've been to several Nissan dealerships around Houston for service trying to find the perfect one and I have found the perfect one here. All the staff was very nice, courteous, very quick for my Nissan Altima's checkup. A special thank you to Glenda the service consultant and Rich the service director and a very special thank you to the GSM Jon LeTang for going above and beyond the call of duty to make sure I was happy and taken care of. What a great team and staff. I recommend if you're looking for a dealership that you go to Tom Peacock! Thank you Tom Peacock for an awesome job!!

Donna

14 de ago. de 2016

Very friendly, had a great experience our salesman did everything he could go get us in our car. Very happy with my new car.

Sabrina

13 de ago. de 2016

My sales guy Bruce was great with communication. Dropped my car off for an oil change and went to work. Came back and it was all cleaned and ready.

Roberto

12 de ago. de 2016

The attitude of the service advisor was great he made it really essy for my to be able to drop my car off and pick it up right after work no hassle at all very professional.

Margaret

12 de ago. de 2016

My visit was pleasant. My service advisor Maria was very polite and able to answer all my questions making my experience the best.

Kelly

10 de ago. de 2016

This particular time was a lot faster than the previous time I been there, in fact it's the first time I get in and out. I would love for you guys to keep it that way. I bought my car at this dealership and ever since I been bringing it back to get the services it needs.

April

10 de ago. de 2016

Napo my salesman was amazing. He worked hard to get me the interest rate and the vehicle I truly wanted. I recommend him to everyone!

Robert

8 de ago. de 2016

Our sell person went out his way to make us feel that we were very important and he was going to make us happy in picking out our new truck.

Jocelyn

2 de ago. de 2016

Very helpful, got the vehicle I came for and left a new car owner , very satisfied customer. Will return to purchase another vehicle in the future

James

1 de ago. de 2016

The CS Rep was very helpful. This was a recall situation on a Fleet Vehicle and I was under a time constraint.

Robert

1 de ago. de 2016

Bob Boragine was excellent as always. Very helpful in getting me into the right vehicle. I have bought four vehicles from him.

Sophia

29 de jul. de 2016

Miss Sonya was my service rep and she was very friendly. The repairs to my car were made in the time frame they gave me.

Doroteo

26 de jul. de 2016

You guys have great customer service and I would refer some of my friends and family to Tom peacock nissan in the future

Evelyn

25 de jul. de 2016

Friendly staff. Friendly, smart young associate who communicates well with me. There is a waiting area with complintary coffee and entertainment. The inspection report o received back on my vehicle was very thorough.

Chere

23 de jul. de 2016

I missed my appointment time but was told to come in anyway. I was not getting the attention I expected when I got there. Maria notice and jump right in to make my visit a great one with first class service.

Esperanza

23 de jul. de 2016

My sales man Jonathan Guajardo was perfect so was my finance person jose delgado was so nice and helpfull and so was delivery

Ola

23 de jul. de 2016

It was great, Sonya keep me informed every step of the way. I will continue to be a faithful customer.

Theodore

21 de jul. de 2016

Staff extremely professional and helpful! As soon as I drove into the Service Department, I was met by a Service Representative who immediately assisted me with my general maintenance of the vehicle. The service provided was done in an exceptional timely manner! Thoroughly pleased with the professionalism and courteous attitude of the Service Department!

Dondee

21 de jul. de 2016

Representatives were very polite and helpful, especially Johnny. He took great interest in acquiring the parts to fix my car and kept me informed. He also had my loaner car upgraded when one of the parts took a long time to come in.

Leonard

21 de jul. de 2016

Everyone from receptionist to manager was extremely friendly and accommodating. They really put the customer first and listen to what you want in a vehicle. Buying a vehicle here was a very smooth and enjoyable process.

Jaime

20 de jul. de 2016

Speed, service, attention, courtesy, knoledge, service, customer, service, goals, true, readiness, major, great service, great attention, attitudes, aptitude. General. Asap.

Jasmin

19 de jul. de 2016

The accuracy in car repair and communication between the service advisor and myself was wonderful and much appreciated. She always had a smile on her face, no matter hoe busy it was!

Willie

17 de jul. de 2016

The friendly service and knowledge of the vehicleThat was being service. The show room floor is clean as well as the restrooms.

James

17 de jul. de 2016

johnny was amazing. took time to explain what was going on and personally called to let me know that my vehicle was ready. and it was ready earlier than promised. great experience. you really don't see customer service like that anymore. it was refreshing!!!!!!!!!!!!!!!!

Kathryn

17 de jul. de 2016

Sonya Gordon was my service advisor - she was pleasant, kept me informed as to the status of my vehicle and made me feel that I was not "just another number". Thank you, Sonya!!!

Larry

16 de jul. de 2016

Courteous and timely service. Came in for an oil change and transmission flush. Courteous and timely service. Came in for an oil change and transmission flush.

Valerie

15 de jul. de 2016

I appreciate that Feliz Fuentes always listens to my concerns about my vehicle. He is a great asset to Tom Peacock.

Alexandra

12 de jul. de 2016

Great Customer service at this very accessible location, Short wait and good installations. Very reasonable pricing and quality work. I recommend it

Valerie

7 de jul. de 2016

Service representative Maria was very friendly and willing to help when I told her I preferred to wait for my vehicle. She was concerned that I would probably be there 3-4 hours. I explained I had no choice. I was absolutely surprised when she came for me after 2 hours. Whew!! Nice!!!

Christopher

7 de jul. de 2016

The service I received was quick and easy and the people were very polite. The facilities were very clean and welcoming.

Salvador

7 de jul. de 2016

The people who work there are very friendly and kind. Willing to hear what you are able to put in, & what they are able to do.

Alysia

6 de jul. de 2016

Helpful salesman with excellent customer service made first car buying experience a breeze!! He helped me get exactly what I was looking for in a new car!!

Yuself

30 de jun. de 2016

Bill Jones was friendly and helps to make sure we left with what we wanted. The financial person was friendly and the guy who showed us the features of the car was very knowledgeable and thorough.

Albert

30 de jun. de 2016

Personal touch and attention we received from our representative. She was right on target and knew exactly what was taking place with my vehicle at all times. Great follow up to make sure my vehicle was washed.

Shirley

29 de jun. de 2016

My salesman, his attitude and his professionalism. For the fact I was ill at the time the buying process went well.

Rosbell

27 de jun. de 2016

From the moment walked in to the building i felt welcome, it was a great experience to purchase my vehicle here!

Javier

26 de jun. de 2016

My car was ready by the time they said it will and the facility was clean. Thank you very much.

Karolyn

25 de jun. de 2016

The service people are friendly and courteous and the work was done by the time I was told it would be.

Linda

25 de jun. de 2016

I was given updates on my car and how much longer it will be. My service person was very professional and polite

William

23 de jun. de 2016

It was a smooth process with Luis and we really enjoyed Jose from the finance department it was all together great I would give 5 stars for coustomer service but me and my wife was confused in the beginning on communication about the pricing of the car

Iastavia

21 de jun. de 2016

Everything went excellent ! Everyone was super nice to me and explain everything good to the lowest level where I could understand what was exactly going on with me being young and a first time buyer . I would recommend ANYONE to come to tom peacock

Jacqueline

20 de jun. de 2016

People are very nice, courtesy go the extra mile to assist with finance and insurance matter and excellent information of car

Philip

19 de jun. de 2016

Everyone there from the manager,our sales person and the finance manager was just great I would give all for then a 10 reating.

Veronica

18 de jun. de 2016

Feliz Fuentes is a very good guy and make sure the customer is satisfiedi. Tom Peacock Nissan is great place to buy a car.

4G

15 de jun. de 2016

Excellent help from the seller on which vehicle to choose, according to my needs. They have a large stock of models.

Ronald

12 de jun. de 2016

Upon arrival, we were warmly greeted by our sales person, Napo. He was very knowledgeable about the models that we test drove. Through out our visit we were greeted by many friendly sales people including the general sales manager. Our negotiation process was very quick.

Sharren

11 de jun. de 2016

I always enjoy Tom Peacock Nissan. The wait time is nothing out of the ordinary. Staff very friendly and kind. The work on my car is always superb.

Wilfredo

10 de jun. de 2016

Great facilities and perfect attendance, good information about maintaining for my car. Very fast service really good location and workers

Rashad

9 de jun. de 2016

Great service and clean waiting room. I would definitely recommend this dealership to a friend. Keep up the good work!

Ann

6 de jun. de 2016

I left with a car I love driving I told them what I wanted and they delivered.The employees are patient and attentive.

Sulema

5 de jun. de 2016

Checked to see if Nissan had any recalls on my Altima when in fact their were two recalls that needed to be done...

John

5 de jun. de 2016

Staff made sure that I was completely satisfied. I was able to purchase the vehicle that I really wanted. Awesome experience

Jeffrey

3 de jun. de 2016

Fast and friendly service and employees willing to go above and beyond the call of duty to help get me in my new Nissan Altima SR

Evelio

3 de jun. de 2016

Service adviser was quick whrn he noticed me and helped me out quick i will reccomend anyome here and would come back

Morris

2 de jun. de 2016

I liked that I was able to find a Nissan Versa that I could afford. each step went smoothly. The facilities was clean and the service was great. The sales people was awesome. I would recommend Tom Peacock Nissan to my family and friends.

Celia

2 de jun. de 2016

I was greeted in a timely matter and the customer service was absolutely amazing she told me it my take 2-3 hours but it was only 1:45minutes when I was leaving the team was so friendly.

Maria

1 de jun. de 2016

The time it took to get my car back was incredibly short. Easy to check in. Gladys was very nice and attentive.

Navita

31 de may. de 2016

I loved my experience, especially with Finance!!! Jose' Delgado is an AMAZING man!! Me and my husband love him!!! He took the time to explain everything to us, which made us feel a part of the process and that he had our best interest at heart!! I believe that we left with a great deal!!! I will be back next year ONLY because of Jose!!! Job well done!!!

Antonio

31 de may. de 2016

Salesman picked out the perfect car for me and gave me a good deal on the price of the car.

Maria

29 de may. de 2016

Great sales man, great general manager, great staff overall. Friendly and welcoming. Knowledgable and caring. Food and drinks provided while we wait.

Delphine

29 de may. de 2016

Outstanding Service Department love working with Ms. Glenda will return for my next service when due and will continue to tell my family and friends about Tom Peacock Nissan.

Myron

26 de may. de 2016

Professional courteous employees that appear to enjoy their job! I never have had a bad experience there in the past 8 years. We are satisfied, referring, returning customers.

Cynthia

26 de may. de 2016

Johnny was my service representative and took excellent care of me. I definitely want to work with him next time I go in. He was caring, polite and tried to expedite the time being away from my car. He made my experience pleasant.

Jose

26 de may. de 2016

I liked the fact that I was updated every 30 minutes on the status of my car. Wasn't too pleased about the carwash and vacuum.

Cynthia

24 de may. de 2016

Got in quickly to solve our problem. Bruce took good care of us and car was ready when promised. Appreciate that carcass washed and vacuumed.

Susan

24 de may. de 2016

Feliz was great and very straight forward about the prices. I knew what I was going to pay before any work was done.

Andres

21 de may. de 2016

I really like when people it's available for you another thing I like when they let you know the progress in your vehicle.

Jaime

19 de may. de 2016

Customer service at Tom Peacock Nissan is excellent. Thanks!Easy, fast, and priced right. Will spread the word. Will come back!

Donny

18 de may. de 2016

Customer service was excellent and they make sure they made the experience easy and least stressful as possible. They made sure they answer all of your questions.

Stanley

17 de may. de 2016

It was great!!! Everyone was very professional, curteous , and knowldgeable. They valued my time as if it were their own

Roslyn

16 de may. de 2016

The sales rep was very polite and professional. I had a good experience. I will definitely come back here for my car needs.

Ruth

16 de may. de 2016

Mr. Mario Flores provided excellent service. Quality of Repairs: the length of time from repair does not allow to answer this question at this time. Thank you.

Debra

14 de may. de 2016

Felix is very helpful and caring. Very quick to fix any problems I have with my car goes the extra mile ti figure out the issue.

Zuleika

14 de may. de 2016

Everything, great service, the sellers its really great. They help me in my first car & I see you the next year for my upgrade.

Marcus

14 de may. de 2016

The fact that the service person contacted me when a serviceman messed up my rim and did not try to hide this information.

Margaret

13 de may. de 2016

Everyone at Tom Peacock Nissan is friendly, helpful and efficient! The Staff greets you warmly and sincerely.The teamwork and camaraderie is openly obvious.

David

12 de may. de 2016

I received great customer service and I am satisfied with my visit. They treated me like I was special, and I appreciate it.

Curtis

12 de may. de 2016

All individuals I was in contact with was very nice. Everyone I spoke to was eager to service. Nothing more to say.

Eleanor

11 de may. de 2016

My experience with Tom Peacock was very excellently. Do all they came to make you experienced very professional. My father before he passed, when he was ready to purchase a vehicle he always want to Tom Peacock Cadillac to purchase his vehicle.

Elvis

10 de may. de 2016

Very friendly and professional! I was helped by young man named Cody Hudson and he made me feel very comfortable with my deal and my first time experience when buying a car

Thomas

8 de may. de 2016

the service department handled my car in a professional and friendly manner. And on determining repairs were covered under warranty, no cost was incurred.

Miguel

7 de may. de 2016

I liked that the service was quick and she made sure to keep me updated. They left my truck nice and clean as well.

Shinika

7 de may. de 2016

Service advisor was nice and helpful. He went above and beyond to make sure I understood everything that was going on.

Lula

5 de may. de 2016

Octavia Ward was a great salesman he came in to work sick to help with my sale. the financial part went smoothly also.

Cody

1 de may. de 2016

Great service, and done in a very timely manner. I will definitely be going back here for sure from now on!

Denise

1 de may. de 2016

Kassandra was the most pleasant, polite, helpful, & professional employee at Tom Peacock. She COMMUNICATED to me the necessary steps to get my car repaired and CALLED me with the details on the completion of the job. She also accompanied me to the car, got in the car & made sure everything was ok. Kassandra also asked if there were any other problems or concerns I might have with the car & answered each one accordingly. What a delight to have had her as my service advisor!

Burleigh

30 de abr. de 2016

The customer service agent was wonderful . everyone was very friendly and professional. I would most definitely recommend family and friends. Thanks for a wonderful experience.

Hans

29 de abr. de 2016

There are closer Nissan dealerships but I make the drive to Peacock Nissan as where I purchased my vehicle. The staff are friendly and service group is veryprofessional. The service center, waiting area and bathrooms are kept in tip top shape.very clean.

Dominique

29 de abr. de 2016

My service advisor did a great job with my vehicle. As soon as I got there they were really fast in assisting me and came to me and briefly explained what else I needed other than an oil change. Overall they did a wonderful job!!

Dinora

29 de abr. de 2016

professional attetion to custumer service really exelent lot of vehicle offer thats is good to the customer and general public

Earl

24 de abr. de 2016

Everything was cool and the people were very professional but you need to replace the popcorn machine that was broken

Bruce

20 de abr. de 2016

Friendly staff, helpful and very willing to go the extra mile in getting my business. Marco and Jett, my sales team, did a fabulous job.

Maria

20 de abr. de 2016

My vendor Mr Marcos Padilla he is Very Nice person and professional And I.m very happy with my new car

Tuoyo

15 de abr. de 2016

The representative who assisted me was very knowledgeable and helpful. He made sure that all the issues on my vehicle were properly addressed in a timely manner and at a very reasonable cost.

Ebony

14 de abr. de 2016

It was a fast wonderful experience. Great service, i would Recommend Everybody to go here. They also have fast service.

Jason

13 de abr. de 2016

Marco, the salesman was excellent. If I choose to buy a Nissan again next then I will be looking for Marco again. Marco did his best to keep me calm while waiting for financing, which took over 1.5 hours. I almost walked out. Then Marco went above and beyond after dealership closing to help me get my wonderful new Pathfinder home by following me in my old car so I can get it and the new one home. That is the kind of service that will make me come back to Tom Peacock Nissan. Thank you Marco!

Krystal

10 de abr. de 2016

Free Carwash with my oil change! It was nice to get a complementary car wash.Free Carwash with my oil change! It was nice to get a complementary car wash.

Arthur

10 de abr. de 2016

My experience has always been pleasant.My vehicle was washed and cleaned out inside and outside.The service manager was friendly and considerate.

Jack

7 de abr. de 2016

Ben was great to work with, fast and professional. Overall, the experience went off without issue and the pricing was fair.

Felicia

7 de abr. de 2016

Very pleasant ben Chandler went far and above... Never had a great person like him before .was very informative and upfront wasn't mad cause i showed up... I really love the service he provided

alexw

7 de abr. de 2016

I bought a used 2011 Nissan Rogue in June 2015. The reason I came to buy here is because my brother-in-law recommended them to me (he has a 2013 Nissan Rogue). Even though I didn't have the best of credit when I arrived at the dealership, my salesman Raul Gavela was patient and worked hard to get me the best deal. I like that he didn't give up on me. Thanks to his efforts and the cooperation of his sales team I was able to get a great car for a reasonable price. Also, since then I've had to bring in my car for routine maintenance, and let me say that the service department is just as responsible and caring towards its customers as the sales department is. I love the fact that they wash the car after every service visit as well. Free coffee and popcorn is available as well. Thank you for all your assistance Tom Peacock Nissan, and I would definitely recommend this dealership to anyone.

Diane

6 de abr. de 2016

Our salesman was very nice to work with, and we felt like we got a good deal on our purchase.

Gregory

6 de abr. de 2016

Sonya Gordon was beyond outstanding in all aspects of my experience from initial contact through driving off the lot after my vehicle was serviced. She is one of the main reasons I will be a returning customer.

Marco

4 de abr. de 2016

Every thing went good. Good initial contact with service technician. Good explanation of work to be done and cost involved. Received a couple of reductions in final cost as a courtesy.

Diogenes

3 de abr. de 2016

Mr. Sergio attended very well all the customer of NISSA. Also ge explains very the situation of the car. He says that the car will ready in one and half housr and that time was ready.

Hector

2 de abr. de 2016

The staff of Peacock Nissan were Friendly,courteous, & understanding.Luis Bini, Estevan Padilla and Darryl W. were fantastic! Will be back for sure.

Yvonne

1 de abr. de 2016

Adrian Branchwas the main reason I came there. He's a great salesman.His concern for what I wanted made my visit very pleasing.

Sandra

31 de mar. de 2016

Richard Moreno, Gary and Erick were very professional, knowledgeable and experienced. And yes, I would recommend all three to anyone buying a Nissan.

Elise

31 de mar. de 2016

the agent was very helpful, respectful and thourough in explaining what needed to be fixed on my car. I didn't have to wait for too long

Martin

31 de mar. de 2016

They treated me like family. They were very attentive and I got what I wanted. The negotiations went smoothly and was very transparent.

Gerald

26 de mar. de 2016

Brandon in the service department helped me get my service needs taken care of right away, I really enjoyed his professionalism

Edson

25 de mar. de 2016

Friendly,fast great location and great selection of new and used cars would defenetly recommend to all my friends and family

Rosa

25 de mar. de 2016

best experience from start from seller to manager and financial to finished Lizzette was the last one outstanding work she have my vehicle super clean and explained everything

Sheryl

24 de mar. de 2016

The sales rep. Was extremely helpful and ready to answer all my questions. He made my purchase experience a very good one. The whole staff was waiting to service me. I will purchase my next vehicle from here. Thank you for a great car buying experience.

Woodrow

24 de mar. de 2016

First off, I always work with Bob Boragine. His attitude and assistance is always a 10 plus and I and my wife (that's really important to me) trust him to be fair. I'm going to buy another Nissan next year, so I'll be back at Peacock, with Bob.

Laura

24 de mar. de 2016

Coffee and tv are offered in the waiting room. I just hate how long it takes for a simple oil change. And every time I have visited this location I have to chase down a service representative to check my car in. at most other places the service representative meets you at your car as soon as I pull in to welcome you and check you car in.

Stanley

23 de mar. de 2016

It was a very positive , pleasent experience! From the min. We parked to the min. We left the dealership we were so happy with the staff!

Thomas

20 de mar. de 2016

Service Advisor Feliz recognizes me when I arrived and service tech Romaro came out to speak with me personally and was good to see Toledo back

Georgetta

18 de mar. de 2016

I took my Nissan Rogue for a service checkup and was helped by Brandon Pommier the service advisor who went above and the beyond in assisting me with my visit. I was very pleased. I would rate my visit an eleven.

Rogue13

12 de mar. de 2016

I would have to say this will be the first and last car I buy from them. All around horrible experience. First off the salesman lied and said the car was certified but that's because they decided to through on a 2800 dollar extended warranty in hopes I didn't notice I guess. When I asked the finance guy about the extra charges he said he did not know anything about it and that it was brought to him like that. That's very interesting to me because that's your job to look at numbers all day and I noticed so I know he did. Moving along to delivery which was a joke because they did not show us any of the features of the car. They handed us the keys and said they will contact us when we can get the Rogue painted which was agreed they would fix (plus they added on to the price of the car - $1200). So then after we dropped the car off for 4 days we get it back and they used regular white touch up paint on the Pearl white Rogue. They waited to see if we would see it or say something I guess because I am sure there are check points to pass to deliver it back to a customer. I live across town which is far to be driving back every week because you failed to provide at least good customer service that is expected (not great). Trying to talk to the delivery manager Steve is one of the hardest things to do especially when his vmail is full and he rarely answers the phone.

Chandolyn

11 de mar. de 2016

Quick and easy as far as the service department goes. My oil change was done in under an hour. The agent was nice and friendly. He explained every thing to me before it was done.

Eric

11 de mar. de 2016

Mario his help was real good, give him a bunos, so he can kip doing his good job, u need people like him

Jasper

10 de mar. de 2016

The immediate attention and updates on the progress of the repair/service. I appreciate the environment of the waiting area also.

David

10 de mar. de 2016

Very respectable and professional work ethic. As soon I pulled up on the service drive I was greeted. Very fast and easy in and out which I like very much. Thank you

Andre

5 de mar. de 2016

Gloria was very helpful to me and made me feel comfortable. Everyone at this location was very nice and friendly and I'll continue to have my car serviced there. We purchased at 2012 Nissan Altima and I always take my car there for any type of service that it may need.

Britney

3 de mar. de 2016

Customer service was perfect! Keep up the great work. I come every 5000 miles and it's always the same! Thank you!!!

Andres

29 de feb. de 2016

Sales experience was smooth. Sales representative acted very professionally. Definitely would recommend. Purchase process didn't take as long as other dealerships.

Johnnie

14 de feb. de 2016

I liked that the sales persons Richard and Oscar greeted me as I got out of my car. They gave me the kind of service that I though only a wealthy person would get. I felt like a VIP. They were very attentive to my needs. The service was exceptional.

Kevin

11 de feb. de 2016

I'd recommend for service, but not sales. Hidden fees that could not be explained well did not sit well with me

Sheneka

9 de feb. de 2016

I always receive the best customer service. I love my car. They always fix my car for everything. And I get to have popcorn and coffee while I wait. Awesome.

John

8 de feb. de 2016

Free wash and vacumn with a oil change - and the express service tech was friendly and informative. Facilities are a little outdated.

Daniel

6 de feb. de 2016

The service agent was courteous and the work was completed quickly. The car was washed and cleaned well. There were no problems.

Letitia

5 de feb. de 2016

Brandon was great..he approached me after others passed by me not offering help..he gave an approximate time for my car and called once it was ready

John

2 de feb. de 2016

Rick Long was great and easy to deal with. They followed through with everything they promised over the phone and internet.

Keith

1 de feb. de 2016

Feliz went the extra mile for me. He had all the paperwork done and ready when I arrived both coming in and going out.

Ricardo

26 de ene. de 2016

It was a busy Saturday in the service center. Feliz Fuentes was my adviser and kept well and helped everyone out even though he had others waiting on him. He was very helpful.

Helen

24 de ene. de 2016

The entire experience took very little time. The salesman Luis Sierra made it hassle free through the entire process. I liked that someone explained all the features & assisted w/set up of some. Thank you.

Karolyn

24 de ene. de 2016

The service was much faster this time and was done when they said it would be. Forty five minutes is still a long time but the dealership is very busy.

Tamara

23 de ene. de 2016

Harrison Paret kept me calm during a time that could have been very traumatic for me. He ensured that I got the help I needed in a very timely fashion. Ben C. kept me posted on what was going on and even helped me transfer my items from the rental to my car once everything checked out fine. These two are awesome! We need more like them.

Ernie

23 de ene. de 2016

Very friendly environment. I was attended very quick as soon as I pulled up. The workers there communicated as if they were all on a team.

Bobbi

18 de ene. de 2016

Fast & courteous. Mario kept me informed with regard to extended warranty. Completed work within a reasonable amount of time and made certain any other issues were addressed. Always a pleasure working with him.

David

18 de ene. de 2016

Hi.... this is Kim, I am actually the one who came in and with with Bob B. to buy our new Juke.... he was good to work with... easy going, yet thorough in his sales role. He listened to me, presented me with all the options and we made the deal

John

17 de ene. de 2016

The ease with which we were able to get in, work with a great man (Calvin Williams), see what we came to see, make a quick purchase and get a good deal.

Bridgette

15 de ene. de 2016

the service center employee's are professional and friendly . The service was excellent. I will continue to get my Nissan service at this TOM PEACOCK NISSAN ON I-45

Mario

12 de ene. de 2016

Great experience definitely the best I ever had in a dealership. Representatives really take the time to explain what's going on providing updates of every activity that is being performed on the vehicle.

Monanette

5 de ene. de 2016

Calvin Williams Jr. was top notch!!!! I was treated with utmost priority and respect. I felt very special. I will recommend friends to this dealership.

Thomas

2 de ene. de 2016

Good service. Friendly environment. Would recommend your dealership to our family and friends.twenty words is too many words. Should be ten or less

Wilfredo

31 de dic. de 2015

Great services and good support. Excellent personal, defenly the best dealer in Houston. The best services and best experience with my auto I love Nissan

Joanna

27 de dic. de 2015

I liked that my salesman was so helpful and gave me as much information on the cars as possible. He guided me through the process and gave me the best deal possible.

Michael

27 de dic. de 2015

Hospitality and good customer service.made sure all questions and uncertainty we had were answered. They also insured that that we were making the right decision when buying

Stephanie

26 de dic. de 2015

Customers service was great. The staff was very professional and friendly. I would definitely give them a thumbs up. I have been several places and the staff will treat you as though you don't excise, as soon as I drove up someone approached me to assist with my needs.

Angeline

21 de dic. de 2015

My finance manager was so amazing. He taught the importance of my paperwork and went step by step with all of my papers so that I could know what I was signing.

Maria

20 de dic. de 2015

The General Manager Frank Figueredo and my sales rep Napo went above and beyond to make the deal work for me. Amazing team and management at this dealership. They have a life long customer in me and I will recommend them!!

John

19 de dic. de 2015

professionalism and attention by rep Feliz. i specificaly give 2 thumbs up to the rep tht helped with my problem. he addressed it and my car was fixed the next day. a bit costly but hey it's an asset.

Braelyn

19 de dic. de 2015

I love that your focus is servicing customers, as well as their vehicles. The floor manager, Richard, is also really great. I applaud the entire team on such great customer service.

Esther

17 de dic. de 2015

Everything was explained about what was needed for my vehicle and also the service advisor is very good when it comes to customer service

Joseph

14 de dic. de 2015

The customer service was great! Glenda, the service adviser, explained everything clearly, and gave me several options. The Technician was honest, and quick. I hate getting my truck fixed, because I always think mechanics are trying to cheat me. But here, all of my worries were put to rest.

Yolanda

12 de dic. de 2015

always I feel confortable there ,because there are profesional people who have an excellent customer service, I can trust in them and I'm pleased with the services.

Allen

8 de dic. de 2015

Excellent customer service Outstanding sales rep and sales manager Will be purchasing next vehicles Will refer all friends and family

Kathleen

6 de dic. de 2015

My salesperson, Courtney Weaver, was very knowledgeable, friendly and provided me with a hassle-free car buying experience. I test drove the car in my initial search for car. I was able to finalize price via telephone conversation. This made it hassle-free when I came in to purchase. I also received the best deal I could found through other quotes.

Cesar

25 de nov. de 2015

Glenda was very friendly and informative. They delivered what was promised and I am very happy with the level of service!!

Sally

23 de nov. de 2015

Octavia our car salesman was very helpful. He helped us to find the type of car we were looking for.

Veronica

19 de nov. de 2015

The customer service from the service rep Neidy (who was very knowledgeable) tothe parts/sales guys, the guys in white shirts and black slacks and tie to the cashier was great. I really enjoyed the experience as it was my first visit to Tom Peacock Nissan. Very clean facility.

Gloria

18 de nov. de 2015

My sales person. The initial person and the second one were great people. Found them to be honest. They seem to be working for me the best deal.

Adan

16 de nov. de 2015

Everyone was very nice and helpful. The service was fast and good. They called me when my vehicle was ready for pick up before the time they told me at the beginning.

Leonard

16 de nov. de 2015

Yamilla has the best ever customer service skills and I've been dealing with you for many years She cares its not about a check or a mass production of servicing customers

Dekeisha

12 de nov. de 2015

Francisco was a great salesperson. He made me feel as if he was patient and upfront. Sam was also pleasant. They never made me feel pressured.

Clyde

11 de nov. de 2015

I called on a Saturday, no answer so I left a message. First thing Monday Mario returned my call, had every piece of info and parts I needed and the deal was made.

Lywanda

6 de nov. de 2015

Good, everything was great during my visit. Felix is awesome and he is always giving us a winning attitude. He takes his job very serious and is fair with his customers.

Jacqueline

1 de nov. de 2015

The friendliness of the sales rep. and manager. Wish that I was informed of price before going to sign papers. Did not like that each time I asked the sales rep about the cost of the vehicle he avoided giving a straight answer, finally stating that he wasn't able to say what the price would be. I think that the sales rep need to be able to tell customers about prices.

Calvin

1 de nov. de 2015

They always do a good job with my car. Great facility. Good customer service and friendly employees. Fast service. Love talking my car here.

Daisy

1 de nov. de 2015

I did not have to wait very long to get my oil changed, plus they washed my vehicle for me. Thanks!.

Brittany

31 de oct. de 2015

Ben was wonderful. He took the time to make sure I was extremely satisfied and educated on my vehicle. If I need any other repairs, I will definitely return.

Jesse

29 de oct. de 2015

FRIENDLY SERVICVE WOULD REC TO HAVE MORE AFTERMARKET NISMO ACCESORIES WOULD LIKE TO ADD ADDITIONAL AFTERMARKET PRODUCTS TO MY VEHICLE IN FUTURE BUYES

Amber

28 de oct. de 2015

Very fast and professional. They were on time and provided me with quick service. I definitely recommend. Will go back

Michael

25 de oct. de 2015

Glenda took control of the situation, answered my questions, provided information when needed, and got my car in and out in a short period of time.

Donna

25 de oct. de 2015

The service rep was friendly & courteous. I was in and out for my oil change in less than half an hour.

Patricia

23 de oct. de 2015

Everybody is so helpful. They go above and beyond to answer all of your questions and explain what you need to know.

Cindy

22 de oct. de 2015

Good service, polite, efficient ....much improved from first 2-3 visits. Still waiting to see if improved service will continue to impress me.

Carolyn

20 de oct. de 2015

Courtney was so easy to work with she called me back promptly after my online form told her what u was looking for and she took me right to the car that fit

Anna

19 de oct. de 2015

Mario Flores my advisor was so courteous to my needs and very helpful. Also he listened to my concerns and made sure they were addressed.

Patsy

19 de oct. de 2015

The staff was very friendly and eager to serve in the service Dept. The new sales guys were a bit over zealous.

Carolann

18 de oct. de 2015

Cameron my sales assistant was very polite and helpful in assisting with finding the right car for me to buy.

Gilberto

16 de oct. de 2015

Customer Service is excellent , just after deliever the car, the working drivers should check where they park and verify the exit

Troy

15 de oct. de 2015

The Svc. Advisors are very polite and ready to answer any questions Each time I have came in early they or ready when the doors open to assist the customers and get us out in a decent time.

Sindy

9 de oct. de 2015

It was fast and excellent, they were really attentive and nice, didn't make me wait long and it was reasonable time :)

Letha

9 de oct. de 2015

I am very satisfied with the workmanship on my vehicle. The staff was extremely professional and polite. My vehicle was repaired to like new condition.

Mindy

1 de oct. de 2015

Great people good service , was very comfortable while waiting on my vehicle. I would definely come back again for service for my car.

Noemi

29 de sep. de 2015

Yamila was very courteous and kind and efficient. She submitted my car for maintenance check, came and told me what would be done. She provided a copy and explanation of the services performed and escorted me to my car when the service was complete. The whole time she was friendly, caring, kind and had a smile. Thanks Yamila!

Ola

23 de sep. de 2015

Yamilla was excellent. Came in with a dirty car and left out all clean and with an oil change. This is the only place I have ever been with all my Altima cars.

Stephen

23 de sep. de 2015

Jamila was very friendly and her thoroughness of reviewing the inspection report with my husband and I gave us peace of mind.

Damas

22 de sep. de 2015

Feliz Fuentes kept me informed on all the steps and he recommended me a new battery so much appreciated he told me my battery did not have much life left and I could have been stranded somewhere - Thank you feliz Fuentes

Lenin

21 de sep. de 2015

From the Sales rep, all the attention throughout the place and financing really put the icing on the cake. Everyone was attentive throughout the buying process and made things fast.Definitely changed my mind about car shopping.

Desiree

19 de sep. de 2015

Mr.Ben in the service department was very helpful and very knowledgeable about my Nissan he went over and beyond to help me out and the service was great.I was up in running with in the next day Thanks so much.

Thomas

19 de sep. de 2015

The people are friendly. They washed and clean my car it was ready when promised. The popcorn was fresh and good

Kim

17 de sep. de 2015

Our saleswoman, Courtney Weaver, was the best part of our Nissan experience. Courtney was personable, easy going and professional, which made for a relaxing and smooth going journey through the looking, testing and buying phases. She is a great representative of the dealership! Also, David Noboa conducted the finance aspect in a very friendly and professional manner, and was skillfully fast in orchestrating us through the mountain of paperwork.

Linda Dorman

15 de sep. de 2015

I will never deal with them the service department is aweful .You can not get hold of them and you call them and you will never get any one .I wished we did not buy car from them . Do not purchase any car or vehicle from them . Very rude people .I have not seen that kind of rude people. at any dealership/.

Jonathan

13 de sep. de 2015

They were able to fit me in and meet all my needs in a shortly manner. And able to provide everything I needed.

Gustavo

13 de sep. de 2015

Clean facilities, very good service, excellent people. car ready on time, very good service of people attending the servive department

Carey

12 de sep. de 2015

Everyone was warm and friendly. I was never left with questions because they were always answered before I asked. My needs were anticipated.

Rosalyn

9 de sep. de 2015

First time car owner and it was effort less. They worked with the payment that I felt comfortable with every month and I left with a brand new car.

Barbara

21 de ago. de 2015

It did not take them all day too get the job done. U guys rock thank u for a wonderful experience. I will be back soon.

Edith

19 de ago. de 2015

The salesman Christian Guzman wasn't pushy at all. He made the buying experience very comfortable. The idea was to purchase a Toyota but ended buying a Nissan instead.

Bobbi

17 de ago. de 2015

Kyle & Linda were "AWESOME" in & out in no time! Have a very Blessed week! State inspection & even received a car wash! Love you guys!Ms. Bobbi Harrell

Charles

7 de ago. de 2015

Friendly Service people every time that I come in. I never have to wait long, someone always is there to help me.

Melinda

3 de ago. de 2015

The service agent was very nice and helpful. The wait time seemed to be a little long. But maybe that is normal time.

Jeanne

1 de ago. de 2015

Awesome service, very polite, I would tell people to get there automobile there, love my Nissan!!!! Wish I could have afforded the one I really wanted!

SimpleGuy

30 de jul. de 2015

I sold my vehicle to this dealership but took them more than a month to pay me for it. Poor business in terms of customer relationship. Will never go back to this dealership..me and my family. If you're looking for a decent relationship, i would go to Honda of Spring. Just my 2 cents.

Buford

25 de jul. de 2015

The staff was helpful and courteous. They gave me a full, and fairly comprehensive wash and it didn't take all day. I even visited the body shop and they took time to help fix an issue I had. They did a great job all around.

Leonard

22 de jul. de 2015

Service rep was attentive efficient and quick she kept me updated on the progress of the car even with my car had to go to another department she made the greatest effort to go ahead on and take it to the other department without the car coming back to me and then I have to re-sign in appreciator

Jeff

21 de jul. de 2015

it was just an oil change, in and out in good time and car was washed for free. Happy customer.

Demetrio

18 de jul. de 2015

I dealt with very great people . I really liked how they treated me while I was there . Very respectful .

Tricia

14 de jul. de 2015

The young woman who assisted me was very knowledgeable and has great customer service skills. We will definitely be back because of the kindness she showed.

Phillip

13 de jul. de 2015

I especially liked the attentiveness of the service mgr. Feliz Fuentes. I brought it my Altima for some long term service for the 90k schedule and he was great. Even without an appt.

Raul gavela

25 de jun. de 2015

I love this place, had great experience!! I will definitely recommend this place !!

Mike

20 de jun. de 2015

Prompt, professionalism from staff, & technical expertise in servicing vehicle done in timely fashion, was provided transport to & from facility as to not waste my time in waiting area

ELDIS 2015

29 de may. de 2015

I recommend for all my friends, very good experience... All is In perfect condition and customer service is great Thankyou....!!!! Luis Toledo ..You so nice person ... Sincerely Eldis

Cindy Chavez

20 de may. de 2015

Luis Toledo was extremely Professional & guided me to make the perfect choice. Highly Recommended! I will be sending Freinds & family! Thank you Very much for your help!

Elkin

28 de abr. de 2015

Everybody was nice, they answered all of our questions and helped us out all through the whole process of buying the car.

Gayle

23 de abr. de 2015

I had some questions about the app part of the car and one of the employees showed me how to use it. I did come in to get my oil changed.

Yesenia

23 de abr. de 2015

you have an excellent team, I felt very comfortable because everyone was very friendly .. congratulate you are doing good job!!!

Wanda

22 de abr. de 2015

Managers coming in introducing themselves and showing their appreciation made me feel comfortable doing business with Nissan. I also thank Nissan for finding me the best rates possible.

Tommy

13 de abr. de 2015

I came in for a routine oil change and had additional work done that was recognized in the inspection. Even though I was pressed for time during this visit the work was completed in a reasonable time and my advisor kept me updated throughout the process

Sergio

10 de abr. de 2015

They had good customer service and the process was very fast to get my truck fixed. Also, liked that I got recommendations to do for the truck.

Daryl

7 de abr. de 2015

From the moment I met Mr. Luis Toledo (recommended by a friend of mine) through Mr. Hugo Diaz handling the financing; everything was highly professional and up front. A very positive experience compared to other dealers.

Germaine

7 de abr. de 2015

Thanks for listening! I was very pleased at the proactive changes that have been made to improve the service department. 1) instead of having to go get a service advisor, my service advisor greeted me and took care of my service needs; 2) I was kept apprised of my service and provided a detailed explanation of what was needed; 3) measures have been taken to make the in and out traffic in the service department safer in the limited space; 4) Service Manager Larry is visible, actively involved in what's transpiring in the service department, and readily available to assist in any way that he can.

Irma

6 de abr. de 2015

I liked that the dealership was able to assist me in my current situation. I left out of there very happy.

Karl

4 de abr. de 2015

Very professional, great team and customer service to customers always on time with finishing the job while being very precise.

Evelyn

19 de mar. de 2015

Yanila and Sam were very friendly and personable! Very helpful and very kind! They were very informative and answered any question I had. They also informed me of the free oil change I had and free car wash! Both Sam and Yanila have great customer service! So Thank you! Thank you!

Ericka

19 de mar. de 2015

Everyone was so courteous and took the time to explain everything my car was getting done and future service required.

Linda

10 de mar. de 2015

I received service with a smile from a very nice young lady. It went a long way with me. I felt welcomed and that she was aiming to please me.

Jonathan

4 de mar. de 2015

It was very easy and quick once I managed to make an appointment - dealing with your customer service representative was great and car was ready when I came to collect. Making a service booking though was somewhat difficult and frustrating

Debra

27 de feb. de 2015

Took my car in for an oil change and tire rotation. I was greeted promptly and kept abreast of how long it would take. I was told about the services needed. Car washed and all in 45 minutes. Great service.

Tanasha

26 de feb. de 2015

I went into the Dealership thinking I was not able to get a car.But Dan Cabrera help me get into a car.And he was truly a Blessing.

abc123

7 de ene. de 2015

I bought a Nissan Leaf from this dealer recently. I chose this dealer because their internet prices were the lowest of any Nissan dealer in Houston. After I decided to buy the Leaf, I discovered that the dealer charged me two destination charges (mandatory $850 on sticker price, plus an additional $875 on dealer quote). I asked the finance director why I was paying for two destination charges (which was not disclosed to me during the sale). He told me this is part of the internet pricing. The sales director then came to the finance director's office and explained that included in the discount I received was $875 discount for the additional destination charge.In conclusion, I feel that Tom Peacock Nissan overcharged me on the dealer fees (duplicate destination charge), and justified it by saying I received a discount to offset the duplicate destination charge. However, I was not told this fact until I discovered the duplicate destination charge, after I had already signed the paperwork to purchase the vehicle. Be wary of the discount offered on the internet by this dealer. It might be misleading, if the dealer ends up overcharging for dealer fees.

morena0921

20 de nov. de 2014

Great services great people and they make me feel very satisfied about my purchase I'm very happy with my car Thanks to Tom Peacock Nissan

will not be going back

2 de nov. de 2014

Took my car in for the first oil change, found out once you buy from them you become just a number to them. They claim they wash the car to 'protect the finish and keep your car looking new,' when you take it in for service. However, there was more dirt on the car when I got it back than when I took it in, it took three trips through the 'carwash' to get my car back clean, when it was not very dirty to begin with. Most of the employees I encountered treated me as if I were an annoyance rather than a valued customer. The first employee completely ignored me while chatting with a co-worker, almost ran into me when walking to his desk, continued to chat with the co-worker three desks down while I was standing in front of him waiting. Then when I went to the Service Manager to address the issue of my dirty car he seemed helpful at first, and then when he brought my car back for the third time he stated 'let's let the expert look' as if I had no right to be upset about not receiving the service that was promised. To top it all off the service technicians changed my radio station, turned the volume way up, and changed the temperature of my air conditioner...perhaps they should have been more worried about doing their job than making themselves comfortable in MY car.

jg713

1 de may. de 2014

They made my visit very pleasing, i enjoyed purchasing my nissan sentra here. I was having problems trading in my current vehicle and they were able to help me out, now im saving quite a bit of money on gas alone!

armandito1208

28 de abr. de 2014

i just want to say that i am so happy to buy a New 2014 Rogue in Tompeak Nissan i got the best deal and all the staff is just wonderful . But special thanks to Luis Toledo! I am going to recomend to all my friends to visit this Dealer.

La_bellos93

28 de abr. de 2014

Great service excellent customer service. Employees are very helpful and Luis Toledo was very nice. Love the fact that they serve and help our hispanic community. Will definitely recommend to my family and friends for future nissan purchases.

pilimor

26 de abr. de 2014

Gracias por muy buen servicio al cliente en la compra de nuestro nuevo carro familiar. Vamos a recomendar a todos los amigos y familiares.gracias

cecycardona77

25 de abr. de 2014

El Mejor Lugar que pude escojer,excelente trato y amabilidad de El Sr Toledo Y todos su equipo!! Lo recomiendo!!!

diamore09

23 de abr. de 2014

I bought a 2013 Nissan Altima.... I liked the price and the flexibility I had for choosing my own credit union. The personnel was very friendly and I was happy when they explained me every detail of the car. I definitely recommend this dealership to family and friends.

mayrita

18 de abr. de 2014

I remember when I went to do my oil change for the first time, I was a little upset because I completely forgot about it but since I got in there everyone treated me and my car with love and care...Thank you guys

Ashleymsachez

18 de abr. de 2014

I came in lil upset over a preview dealer ship that I had a bad experience .Came to Tom Peacock and Kyle and Vanessa were great ;)! I would recommend it anytime time and day!

Soniamedrano89

18 de abr. de 2014

I was immensely pleased with the honest professional service I received the second I stepped foot in the dealership. Mr. Luis Toledo made it his mission to find me a new car that was not only the right fit but right condition for my financial position. Luis Toledo was avid in making sure I had all the other bases covered as well. I never once felt pressured or rushed to make a decision. I highly recommend this dealership!

larchangel

28 de mar. de 2014

The staff was very friendly and professional. They answered my questions and listened to my concerns. Before I came to Tom Peacock I went to Fred Haas I did not have a pleasant experience there. However when I drove up at Nissan Mr. Short greeted me and asked me how could he be of assistance. I explained that I had a couple of concerns because of my experience down the street he apologized and told me he would do the best he could. He introduced me to Mr. Otavia Ward the floor manager and then Mr. Fidel Garcia These guys did a wonderful job A+. I must say all of the staff carried themselves in a very professional manner and although it was 9 am when I arrived all of the gentlemen who attended the morning meeting said Good Morning. I was impressed from the car maintenance guys to the guy who orders parts polite and accessible. Sincerely, Latoya Archangel

thegeron

18 de ene. de 2014

This happened on 1/18/2014. This was definitely not my first go-round as far as purchasing a vehicle. I contacted Peacock after viewing their inventory. I called about a Mercedes 2010 GLK 350 for our daughter. She specifically told the salesman Walter in the conversation that we were coming from about 60 miles away in bad traffic (about 1 1/2 hrs) and wanted to make sure:1. whether the vehicle was there2. to confirm purchase price3. of any surprises in the purchases price. He advised the car was there, he confirmed the purchase price and told me "no surprises" as far as additional add-on costs other than tax/license-which we already knew the tax rate. After driving for approx. 45 minutes, my daughter's phone started blowing up with calls from "unknown" numbers. She finally answered the last one and it was the salesman-Walter. He told her that "someone" had called about the vehicle and he could not hold it for her. We were literally 15 minutes away at about 6:30pm on Friday. He wanted to confirm that she was coming. She told him our ETA and he said okay. We got there and he took us to see the vehicle and drive it. It drove fine, daughter "liked" it..didn't love it (it did not have some of the features) but wanted to talk to him. We get into his office and he shows us his computer screen of the exact thing we saw on ours at home and then gave her a piece of paper that had an "additional" 2K (approx) added charge. I asked what that was and he said it was a "mandatory reconditioning fee". I asked what that was and he said it was to detail and make sure the vehicle met "their" standards. He then started pointing to the website add where it said in "very small print"------"and fees". WOW. Complete deal breaker. Never dreamed, "and fees" could be 2K. His "boss" came in and I told his boss exactly what I thought about this tactic and asked that we give them some time and they both left the office. We sat there for about...2 minutes and walked out. As we were pulling out, his boss came up to my side of the car and told me that the "best" he could do was to "reduce" the "mandatory" recondition fee to $500. Knowing that the "discounted" $1500 would come out somewhere in the financing, I told him no--also told him that he should be ashamed of himself for conducting business this way. He told me that "they" had someone already wanting to purchase the vehicle and there was a "tow truck" just waiting to take the vehicle! I told him to sell it-but not to us. I really feel that they thought we would just suck it up and pay this "extra" stupid fee b/c we had already driven so far. Also noticed that at approx. 7:30pm there were alot of people just sitting in Peacock's very comfortable sitting area-always knew that if a dealership has plush sitting chairs and if there are alot of customers (about 15 this Friday night) sitting at that time of night means something is wrong and the longer it takes to get financed the worse the deal is)--just my opinion based on years of buying vehicles. Just Beware of the "recondition fee"--Theresa HenryBTW-daughter purchased a 2010 GLK350 (with everything she wanted--i.e. panoramic sunroof etc) from dealership in San Antonio-Jordan MotorCars, for less then then this vehicle and did the entire deal over text messaging!!! Went the next night to San Antonio to pick it up..great people over there. NO SURPRISES :)

jksanford

12 de ago. de 2013

On Thursday, Aug.8, 2013 I began speaking with a Mr. Bob Boragine,Credit F-Fleet Internet Mgr. concerning a Nissan Rogue, plus trading in my vehicle, a 2008 Acura TSX, which I explained more than once it had high mileage, 104,000. I explained to Mr. Boragine I was driving from New Orleans on 8/9/2013 but he returned a call later that day and stated it would be best to come on Saturday he would give him more time to research what I was looking for and he would call me on Friday around 1pm. Friday evening after 3pm I had not heard from him so I called and he began telling me about a 2012 vehicle that his manager had located and he would call me back. A few calls later, the last one around 9pm, the vehicle would be at the dealership aat 9:30am and it was just what the Dr. ordered, glass half full, half empty, prayers, etc. Arriving at the dealership, I met Mr. Boragine and drove the vehicle, now down to the numbers and trade in. I firmly believe that car salesmen go above and beyond to train on how to treat women in order to make them feel stupid and incapable of purchasing a vehicle, playing a game, I have to go see my manager, come back, go back, etc. Then he had the nerve to say my vehicle has high mileage, I said did I not tell you that in the beginning like up front? Well, yes you did. I also stated that I knew I was upside down in the vehicle . His remark was I don't know where you bought your vehicle from but I would'nt go back there. Tacky to slam another dealer. At some point during our "talks" he left his office which we thought he was going to speak to his Manager and he came back with a plate of food and said he had to get it while there was still food left, you know how that is. The deal went was not a deal. when you owe 13,000 and they want to give you 8000 and that is their bottom line and they hand you the keys and say if there is anything they can do for you let them know and they walk off. How rude! If I could present legislation for women that would stop car salesman from their games and treating females like idiots I would do it in a heartbeat. Rude Dealership, i would never refer or buy from them.

TrueLove

26 de jul. de 2013

1. Very impressed with Steve Huebschen's immediate willingness to trade for the car we wanted and commit to a price, well before we even came in to the dealership. 2. Very impressed with the "delivery" process that ensures you've gotten all questions answered and are ready to leave in your new vehicle. 3. Finance was, well...finance. (Not much seems to change here.)

alexanderA

22 de jul. de 2013

This is the worst dealership in my opinion. From Top to Bottom they don't care about your business including the customer relations guy Sam. I had been dealing with a sales agent who was quite nice, test drove a pathfinder while having my nissan serviced there. I saw a commercial same night for an advertized sale price of a pathfinder. I went there first thing in the morning to see if they had it available, They did. I test drove it and sat down ready to buy it. The sales manager Calvin wouldn't honor the sale price from the advertizement and couldn't give me an explanation why they couldn't match the price. I called the sales manager Juan Morales, then louise Toledo...Both several times...these gentlemen don't believe in returning the phone calls even I left both of them several messages. They simply don't care. This dealer ship is not run very well. I don't thing the owners know what is going on and how the people they hired effect and reflect upon dealers reputation.I felt bad for my sales rep Mel. He did a good job but did not get his commission because of the people that are set in charge. No customer service in my opinion. DO NOT buy from this dealer. I ended up going to Fred Haas Nissan and ended up buying the pathfinder for 1700 less then Tom peacock and they gave me a free mini Ipad. I even called before buying from Fred Haas and talked to customer relations guy name Sam to no avail. He made it sound like he was the right person to talk to but in the end gave me a story about the commercial was a mistake and that they have a disclaimer in place for such ads. What a joke!!Low and behold I was watching channel two news at ten last thursday and they run the SAME commercial again!!Poor Poor management and no regards for customer who was ready to buy and lived only 2 miles from the dealership. Now I will drive extra even for service becasuse I do not like the way they handled and lied from top to bottom. AlexanderSpring, Tx

paul

24 de jun. de 2013

My adviser was very helpful. I'm going on a trip and had to get my brakes and my tire pressure checked. Service was very prompt and he explained what the noise I was hearing in my car and put air in my back tire. Will come again!

mandy

24 de jun. de 2013

I had a very pleasant experience at this dealership. I was a little hesitant at first but the staff here showed great customer service. I wish the process would of been a bit faster but compared to other dealerships everything is ran pretty organized here.

Bryan

24 de jun. de 2013

I basically wanted a car with good gas mileage and affordable so I went with a versa. My sales person was good, not too pushy. Be on the lookout for there $9.95 oil change coupons. Its a great deal.

thesommerfamily

4 de oct. de 2012

Terrible experience - Walk in to purchase a new Passenger NV and was presented with a bill $1500 over list. I complained that I can order it online cheaper at list price. He explained it was hard to get this car (all he was doing was ordering it) After getting up to leave the car was discounted about $500.00. Paid a deposit on my credit card, never got a receipt showing exactly what I ordered. Said I would receive first thing in the morning - I have called 5 time no one is available or present to talk with me. Extremely unprofessional - Please if at all possible go somewhere else.

tianlian

29 de dic. de 2011

In this day and age it's nice to know that the 'bait and switch' tactic is still being employed in automotive sales. We were lured into the dealership because of an internet inquiry made through Nissan.com. They said they had a new 2012 for the same price as a new 2011 and we thought, "That deal is too good to be true but who lies these days with the internet and the way information spreads? This would be ridiculously stupid as it'll only take a couple people getting this kind of treatment before they become the least reputable dealer out there and get shut down by Nissan!" Well ladies and gentleman, I present the most shady dealership I've dealt with the weeks I've spent researching and shopping for cars. They lured us in confirming again and again that they were talking about the 2012 for the price and not the 2011 and when we got there, test drove the car, gave them our info for a credit run, they say, "OH OOPS, We made a clerical mistake." First it was the inventory guy and then even the manager on duty joined in. THE MANAGER. THE one man who's supposed to be trying to ensure customer satisfaction. NISSAN - TAKE A NICE HARD LOOK AT THIS DEALERSHIP AND SEE WHO IS DISTRIBUTING YOUR VEHICLES.We were warned even by other dealerships the deal was too good to be true and we knew it too deep down but we believe in the genuine honesty of men. BUT apparently our faith was misplaced. Future buyers beware: this place is genuinely shady and you'll get screwed: one way or another.