Addie Childs

13 de sep. de 2016

I was acknowledged immediately and my car was taken in for service shortly thereafter. I waited for service to be completed in the quest waiting area and enjoyed refreshments. Was greeted by salesman who closed the sale on my car and other friendly personnel. My service agent explained the service steps taken and set the next date for service.

Elizabeth SUV fan

12 de sep. de 2016

Stephanie Shoels was awesome, she walked us thru the entire process! I love her spirit, warm demeanor and she could tell me everything I wanted to know about the SUV!!!Stephanie was the reason that we decided to buy the new XT5 from Tome Peacock. I had been to other dealerships, but your dealership stood out for us!I even posted it on my Facebook page....

Johnny Garcia

10 de sep. de 2016

I choose to service my vehicle with Cadillac dealerships particularly Tom Peacock because first and foremost I drive a Cadillac and second because Tom Peacock is close to home. However, my experience Is leading me to search other service options. Attention to detail is most important and in out last service call I found the sticker for oil change to be crumbled up and thrown on the floorboard.

Dat-JuJu

10 de sep. de 2016

We love the professionalism of the dealership. Anders in the service department is always very helpful when I call with a service problem. Alvis is the service department went above and beyond by delivering my vehicle back to us. The service delivery department has always delivered or pickup my vehicle in the time frame appointment. Very satistified with Tom Peacock. They even clean my car after it was serviced. We would recommend them to anyone buying a vehicle.

David B., "The Colonel"

26 de ago. de 2016

I believe you should always get what you pay for. I also know I'm old fashioned and like to Buy American whenever possible as well as supporting local vendors. Tom Peacock filled that expectation for my wife and I and they have fully delivered on all counts. No hollow or empty promises; they have been very consistent in their professionalism and delivered!

Teresa

2 de ago. de 2016

Our salesman was John Rezai. He was very professional and just a sweet, kind gentleman. He was very busy that day with other customers but he made sure we were comfortable and well taken care of. Mr. Archer, in the finance department, made everything so easy. Sometimes you just dread the experience of buying a vehicle but these gentlemen made our purchase a very pleasant experience. We look forward to working with Tom Peacock over the next few years while servicing our new vehicle. We will most definitely recommend Tom Peacock to family and friends that are looking for a new vehicle. They are top notch in taking care of their customers!!

Joel Barnett

22 de jun. de 2016

Always a good day when I need Service on my CTS. Loaner car and personal service always on point.

Sunshine

14 de jun. de 2016

The service was great. I scheduled in advance and they were finished with my car in about two hours.

Terry R

4 de jun. de 2016

I leased a SRX and had a few items taken care of before I picked up the car. They did the work quickly and it was done correctly.

B.Dodge

3 de jun. de 2016

I called Tom Peacock Cadillac on the phone and requested a sales specialist to talk to about setting up a time to look at the 2016 SRX in stock that same afternoon . I was connected to Leonard Young, Internet Sales Specialist, who graciously offered his assistance that very day. When I arrived he asked me what features I wanted in a vehicle and then showed me both 2016 SRX and 2017 XT5 and provided me with comparative information on both vehicles. My time was limited that day so I test drove only the XT5 and Mr. Young was very helpful in providing me with information about the vehicle. I returned the following day with my wife and, with Mr. Young's assistance, test drove the 2016 SRX and we later decided to lease an SRX with the features we both wanted. Mr. Young explained and set up many of the technical features in the SRX for us which was of tremendous help as we had not purchased a new vehicle in over 10 years. He also showed us the dealership's service center and offered his personal assistance whenever we might need it. I would HIGHLY recommend Leonard Young at Tom Peacock Cadillac for courteous and comprehensive sales assistance and customer service.

CAPTAIN LARRY

1 de jun. de 2016

Just had our car serviced at Tom Peacock Cadillac, and they have the best Service Department of any dealership I have ever used. I have owned many cars over the years, all over the nation. Thanks to the Navy I got transferred a lot. I have had 31 addresses in my adult life during my Naval Career and subsequent, so you can imaging the dealership exposure. Good Job Peacock!

Cliff

26 de may. de 2016

Came in for an oil change and tire rotation. Spear was my service advisor and was very courteous and helpful. He got my vehicle right in and even completed recall work that needed to be done. The staff was friendly. Ed Stewart came and with me while i was waiting for my vehicle . I was able to view at new XTS that i was interested in. Feels like family at this dealership!

MISTER BILL, Spring, Texas

21 de may. de 2016

Received EXCELLENT service. And I didn't even buy my Cadillac there...but I should have. Darrell McCormick and John Fisk are 'Pros'. This is a 'class' dealership that knows what the customer wants. Thanks, Guys. W.G. Alexander Spring, TX Cadillac CTS Coupe Owner P.S. I actually bought my car from Ron Carter Clearlake. Terrible experience top to bottom. They need to visit Tom Peacock Cadillac....and TAKE NOTES!

gene putnam

13 de abr. de 2016

I contacted Peacock Cadillac by internet and promptly received a listing of the 2015 and 2016 SRX that was in stock from Leonard Young who was the internet specialist for the dealership. I contacted him by telephone and informed him I would be in the dealership sometime on Saturday, APRIL 2, 2016. Upon our arrival Mr. Young reviewed what our desire was and then placed us in an SRX to test drive. After the test drive we decided time was getting late and he offered to let us take the vehicle home for further evaluation. To say the least Mr. Young and the dealership treated us fareily and honestly and we were delighted to find such a great deal on the 2015 SRX. We concluded the purchase on the following Monday and were completely satisfied with Mr. Young and Peacock Cadillac

JamesG

9 de abr. de 2016

Consultant was helpful, knowledgeable and courteous. Problem was fixed in a reasonable amount of time.

Ian Simon

7 de mar. de 2016

They always take care of me at Tom Peacock. I just drop CTS-V and I'm on my way. I always brag about the service that I get here. Makes it hard to even look for a vehicle anywhere else because I know that I'm not going to get the service I get here anywhere else. This is what real customer service is supposed to feel like.

Mr & Mrs Miller

1 de mar. de 2016

The salesman and the business manager worked diligently to get everything we needed and wanted. We're very satisfied. We look forward to our next purchase or lease.

Debbie

23 de feb. de 2016

Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it is a problem. Car was repaired quickly and I was called as soon as it was done. They do excellent work at Peacock. Nice to see their service is as great as their sales!! I also purchased this car through them, that was an excellent buying experience as well. This dealership is renewing my faith in Cadillacs!! Excellent job Peacock Cadillac.

Disgruntled

23 de feb. de 2016

Very satisfied with the great customer service I received at Peacock!!! I received a loaner car, no problem......I tell you with past dealerships it is a problem. Car was repaired quickly and I was called as soon as it was done. They do excellent work at Peacock. Nice to see their service is as great as their sales!! Renewing my faith in Cadillacs!!Excellent job Peacock Cadillac. (Disregard the screen name....I'm a happy gal.)

Mrs Will

20 de ene. de 2016

I went in to purchase another car. I bought a 2015 ATS in May, and wanted to trade it in for a 2014 or 2015 CTS. The sales person and sales manager could not assist me, due to new ATS not holding its value. Their excuse was Cadillac did not know that the car would not sale, therefore the trade in is almost 18k below what I paid for the car in May. And this is after my trade in was not upside down, and I put 6k down. So now they are telling me I need at least 10k to break anywhere close to reasonable. What poor excuse .....

Hope_M

17 de dic. de 2015

We lease our vehicle & have always enjoyed our service experiences with Tom Peacock. I can't speak to service prices, as most of our visits are for covered items, but typically they are reasonable based on the caliber of vehicle. This visit was for an oil change. I wasn't greeted as quickly as I have been in the past, but there was only one service tech & he was very helpful when he arrived. Everyone from the receptionist at the front desk to the lady at the check-out lane are helpful, friendly & quick with the smiles. Can't beat warm, free cookies & coffee either!

Deborah357

21 de oct. de 2015

It was an absolute pleasure working with Tommy Simon. He made my visit so pleasant and buying my car the best car buying experience I have ever had. He is my "Cadillac Angel". I have been recommending others to come to Tom Peacock and experience what I have. Thank you so much!

Pedro Colon

3 de ago. de 2015

Pedro 8/03/2015 Reason For Visit Sales (Used) "Horrific experience " I have never experienced this level of incompetence and lack of professionalism from any dealership in my life. I have purchased countless premium vehicles in my lifetime, but due to THIS dealership Cadillac will never be added to that list.

Pedro

3 de ago. de 2015

I have never experienced this level of incompetence and lack of professionalism from any dealership in my life. I have purchased countless premium vehicles in my lifetime, but due to THIS dealership Cadillac will never be added to that list.

ELSAFOX25

3 de jul. de 2015

SO FAR THIS HAS BEEN AN EXCELLANT PURCHASE EXPERIENCE WITH LEONARD YOUNG, JR.AND THE TOM PEACOCK CADILLAC STAFF. MR. YOUNG WENT OUT OF HIS WAY TO ASSIST ME IN MY PURHASE OF MY NEW 2015 CADILLACSRX FWD PREMIUM COLLECTION. THE TEST DRIVE WAS VERY PLEASANT AND VERY INFORMATIVE.FEATURES AND BENIFITS WERE EXPLAINED TO PERFECTION. I BELIEVE HIS OVERALL SALESMANSHIPON THIS VEHICLE CONVINCED ME TO BUY CADILLAC. I'M SURE TO REFER MANY OF MY BUSINESS ASSOCIATES AND FRIENDS TO SEE MR. LEONARD YOUNG, JR. FOR THEIR NEXT NEW CADILLAC. 5 STARS OF EXCELLENCE SHOULD BE HIS REWARD FOR A JOB WELL DONE. TEXAS MEDICAL INNOVATION, LLC ELSA A. FOX OWNER

Almacgab

22 de may. de 2015

I wanted to buy an Escalade ESV and after the service I received in another Cadillac I was going to buy a GMC Yukon. I gave the last chance to Tom Peacock Cadillac Houston and not only I bought the ESV but I was very happy and surprise with the amazing service I received from everybody, specially Leonard A. Young. We met by chat in the Internet, and without knowing me, looking at me or knowing if I was a serious customer he gave me an extraordinary service, answer all my questions in seconds and return my emails in no more than 30 minutes. He new exactly what I wanted and find the exact ESV I was looking fore. Buying a Cadillac is something great but receiving this service is amazing. Thank you Leonard and all the team of Tom Peacock Cadillac Houston

Premium Fuel

18 de may. de 2015

I recently worked with Leonard Young, Jr. in purchasing a 2015 Cadillac Escalade ESV. He constantly keep me up to date on the expected delivery of my new vehicle from the GM plant in Arlington, Tx. My Eacalade needed to be ordered and Leonard even called the factory twice to check on the production schedule and how things were progressing. I would diffenetly work with Leonard again when the time comes on purchasing another vehicle from Tom Peacock Cadillac.

Garcia23

8 de may. de 2015

I recently bought a XTS and the salesperson Darrell E Woolsey was an extreme help. I would definitely buy another car from this dealership but specifically from Mr. Woolsey.

Tye Scott

5 de may. de 2015

What a GREAT car buying experience at Tom Peacock Cadillac! My car was totaled and my rental had to be returned by the weekend. I saw the Cadillac ATS commercial and was undecided if I should go in for a test drive. I have NEVER owned a Cadillac and always thought it was for old people. So I jump online and did a little research. The price was phenomenal, so I inquired online and within a few minutes received a call from the internet department who transferred me to Verdona. She was very friendly and explained to me their prices and eligibility for savings. It was still a great deal so I scheduled an appointment for a test drive for that afternoon. When I arrived to the dealership I was greeted with a very u pbeat, beautiful smile and cheerful salesperson name Verdona who took her time showing me the car. At no point did I feel pressured or intimidated. Our entire conversation I let her lead because I wasn't planning on buying today. The General Manager, Steve came over and introduced himself and thanked me for stopping by, he was super nice, and welcomed me to Tom Peacock Cadillac. After that Verdona took me on a tour of their service Department , NEW car warehouse and offered me a drink from the Cadillac Cafe. I was blown away with the entire process that I decided to purchase TODAY. She wrapped up all paperwork and introduced me to Juan. Juan didn't smile much but got me my 4.0% financing and that's all that mattered. Once I was finish in finance my car was completely detailed plus, a full tank of gas for my travel. She gave me a Cadillac bag and a Cadillac key charm. The process was efficient and quick and I drove away with my new car in less than 3.5 hours. This dealership deserves 5 stars and I will be back for sure. Thank you

Jo Nan

14 de mar. de 2015

Fast, accurate, friendly, complete. When our car would not start in our parking garage, I called the service dept at Peacock and they told me to call road side assistance. The first thing the lady at road side svc said was, "Are you in a safe place?" An incredible question. After explaining our situation, she assured me that a service tech would be on the way. Within 30 minutes, he arrived and installed a new battery and we were on our way. We are extremely pleased.

A Cat

7 de mar. de 2015

Took care of our problem quickly, treated us with respect.

Cynthia L.

29 de dic. de 2014

A couple of weeks prior to our visit to Tom Peacock Cadillac, my husband visited another Cadillac dealership closer to our home. We were disappointed that a) they had no inventory, although their website indicated they did, and b) my husband was treated poorly - much less than we would have expected from a Cadillac representative. Expanding our search, we visited Tom Peacock Cadillac. From the time we drove onto the lot to the time we left the lot, we were treated with respect. We were immediately greeted by a Sales Consultant from pre-owned vehicles who introduced himself, inquired about our visit, and promptly introduced us to new vehicles Sales Consultant, Richard Bluiett. Richard worked hard and went the extra mile to ensure 'my' wishes were met and our purchase was a success. Our Business Manager, Greg Asher, was friendly, knowledgeable and even took the time to educate us on a couple of things. Through all the impressive actions by Tom Peacock's staff, I was even more impressed, and appreciative, that General Manager, Steve Hainline, took the time to walk outside, introduced himself, and shake our hands before we drove away in our beautiful new 2015 Escalade! That added element of Tom Peacock's professionalism and hospitality incorporated a warm, personal touch that stated, "You're family." Being first time Cadillac owners, we sincerely thank Richard, Greg, Steve, and Tom Peacock Cadillac for a respectful and positive buying experience. We are proud to be members of the elite Cadillac family and will encourage anyone to pay you a visit.

itzel.turcios

13 de dic. de 2014

This dealer is the most unproffesional dealer I have ever dealt with. I went in to try to purchase a used vehicle I saw through their website. First of all they gave me the run around on saying the price they had online for that vehicle was a mistake, than they tried to tag on a $1,200 "reconditioning fee" on top of the negotiated sales price. That is straight up ridiculous!. This is a 2013 car with low miles I was trying to purchase, what makes them think it would cost $1,200 to recondition a vehicle like this. Also, you dont just try to sneak in some additional amount onto the sales price you had already agreed to sell it for and then say oh, is company policy. Let me tell you this is BS and you guys are full of it. Most reputable dealerships will include their "reconditioning fee" on the sales price of their vehicles, bottom line! Not try to sneak it in after the fact. Very unpleasant experience. Tom Peackcock I WILL NEVER BUY A CAR FROM YOU!

TW

8 de dic. de 2014

I purchased a new car from Tom Peacock Cadillac from Dana Wheeler, I have had issues with the vehicle, but Dana was great throughout the buying process and afterwards. He has gone above and beyond to help assist me with any and all issues with the vehicle.

Edward.D

3 de dic. de 2014

The sales people was very friendly and worked late to get us in the new car.

Ms. Janet

17 de nov. de 2014

Thank you Tommy Simon for the good customer I encounter when purchasing my new vehicle at Tom Peacock Cadillac. I was very impressed on how knowledgeable you were on the 2015 ATS.

qkneen

7 de nov. de 2014

I could not have been more pleased. Darrell McCormick was courteous, helpful and very knowledgeable. Raenette Jones promptly set me up with a loaner car. This was my first experience with Peacock but it won't be my last.

RICHARD BLUIETT OUTSTANDING GUY

6 de nov. de 2014

I am a first time buyer on a pre-owned 2010 BMW 550I OMG... MR. Richard Bluiett basely walk with me all the way from finance department to handing over the keys to my new car. He is very imformative and knows how to sell you a car that is within your budget. He also suggested about the extended warranty on my purchase something that I had no idea about nor was ever told about the warranty it covers. I give him 5 stars in all areas at Tom Peacock Cadillac. I am enjoying my new ride and the warranty plus the monthly payments. I recommend all my co workers, friends and family if you are looking for a new car please ask for Mr. Richard Bluiett and you will not be disappointed but all smiles baby. Thank you Mr. Richard Bluiett

dsmith48

6 de nov. de 2014

I purchased a 2013 Cadillac CTS and I'm over whelmed by the superb customer service I received as well as a top of the line car. My salesperson Verdon Williams made it easy for me to make a sound decision. With all of her knowledge and concern for me,made it easy for my decision to go with Tom Peacock. I visited many dealerships before coming here. The integrity and devotion Ms. Verdon Williams showed got me sold. I have called and text family and friends when shopping for a car make Tom Peacock there one stop shop and asked for Ms Verdon Williams

jc24lives

6 de nov. de 2014

I visited Tom Peacock Cadillac and my sales person was a man named Richard Bluiett in pre-owned cars department. I was very nervious about taking to the car of my dreams 2010 BMW 550I. But Mr. Richard Bluiett had walk with me all the way through finance to handing over the keys to my new ride. We had a one-on-one review about my car and programming etc. He also talk to me an extended warranty on this type of car. I am happy that I listen to him but most of all I am very happy about my monthly payments and how helpful he was with me and all thousand and one questions that I had that day. Mr. Richard Bluiett you made my experience a great one . I give you all 5 stars in my book. Plus at the hospital where I work , they all like cadillac's so they will be coming your way pretty soon and asking for you Mr. Richard Bluiett OUTSTANDING SALES GUY.ThanksTonya

Myoka Hawkins

31 de oct. de 2014

I was unhappy with some of the dealerships in the Houston area and a family friend recommended Richard Bluiett at Tom Peacock Cadillac. He did and awesome job and most of all it was stress free. I would encourage anyone who is in need of a vehicle and good customer service to go see Richard Bluiett at Tom Peacock. Although the deal took a couple of days I was patient and Juan was great with me when it was time for me to sign my paperwork.

Mrs. Shuck

17 de oct. de 2014

Don took care of us fast and was pleasant to deal with.

V.Green

13 de oct. de 2014

Leonard Young at Tom Peacock Cadillac made my first car buying experience a breeze. He described and showed me all the features of the car so well, he stayed after hours to get everything completed with me, and I was even able to drive it home the same day!!! Great dealership! Easy location! Awesome service!

Barbara

8 de sep. de 2014

Very pleased with my visit. Wait time was not very long. I can appreciate someone coming to assist me as soon as I drove up for my service.

Guy

8 de sep. de 2014

I was frantic since my tire light came on during a hard rain storm and when I pulled over to quickly check the tire I ended up locking myself out of my car for the first time in my life. I called the dealership for the 800 number and they were very helpful and kind. The truck that came out to help was very kind and understanding. His nice approach turned my awful, hot, and frustrating day around.

Randolph

8 de sep. de 2014

I feel that my service advisor darrell mccormick,do an excellent job in keeping up with my car service records,and never have me waiting to long for service.

Satisfied customer of Tom Peacock

8 de sep. de 2014

I have been a customer of Tom Peacock since 1986. I think that says it all. The service and sales are professional and excellent.

Donna

6 de sep. de 2014

I have had a good experience each time I have bought a car there. My salesman Rishid is one of the best. I would recommend him to everyone.

Marvin

3 de sep. de 2014

Went in to have tire pressures checked. They repaired one and filled other three to proper pressure. While waiting I decided to test drive a new car. Time well spent.

Margaret

30 de ago. de 2014

Staff is professional and courteous and very helpful. I felt like I was the only person in the building, they were very attentative.

William

29 de ago. de 2014

I like that I can make an appointment and that the work is performed quickly. Only negative is you ran out of donuts at 9:30 am.

Max

28 de ago. de 2014

Had a reservation for that morning. Arrived about half-an hour early; rep still was able to get it in.Very prompt repair, and in addition necessary scheduled maintenance.

Jeanne from Houston, TX

27 de ago. de 2014

Leonard Young in internet sales at Tom Peacock Cadillac was amazing! It was an accident that I ended up with Leonard and I'm so happy I did. I asked a question through Tom Peacock Cadillac's website chat about one of the vehicles I was considering buying and Leonard responded. This was the easiest purchase of a car I've ever gone through. My husband said he's never had a process go so smoothly. I highly recommend this dealership and Leonard Young. I've also used their Service Dept with a previous Cadillac that I traded in. The Service Dept is one of my main reasons for purchasing the vehicle at this dealership. You couldn't ask for better customer service!

Lawrence

25 de ago. de 2014

Darryl is outstanding. He explains everything giving various options. His followup and just everything is first class. DARRYL IS THE REASON THAT WE RETURN TO PEACOCK!

Patricia

23 de ago. de 2014

My car was ready the same day! Everything was fixed to my satisfaction. Thank you!PS: The cookies you have in the waiting area are delicious!

Latonya

23 de ago. de 2014

It's a pleasure to deal with Mr John Fisk a great service advisor makes your experience worth it. I feel confident that my car in safe hands.

Janene

22 de ago. de 2014

Darrell always treats me like I am his only customer and gives me his undivided attention. I know he does this with everyone but my point is he makes you feel like a valued customer. Rare quality today!

Cynthia

17 de ago. de 2014

Don Knott is an excellent service professional but you really can't beat the cookies, just kidding. I can't leave without a hug from Tommy Simon he is wonderful.

Singletg

17 de ago. de 2014

My Service Representative keep me informed on the progress on the repairs to my car. He was prompt and very courteous. I trusted what he told me about my car, and felt that he worked to provide me with the best service possible.

Gloria

15 de ago. de 2014

I hit a curb and it ripped a hole in my tire. I called the roadside service and they came within 30 minutes and put on a spare. I was disturbed however that there is no jack or spare in the new cars.

MkaiGarza

14 de ago. de 2014

John Fitch is amazing, he has been my service tech since 2012 and i so appreciate how customer driven he is. Hes always fantastic to work with, his communication to me as a customer is top notch and you are very fortunate to have him represent Cadillac.

William

12 de ago. de 2014

Service was first class. Rick Rawlings is to be commended for his professional attitude, demeanor, and deliverables. Congratulations on earning repeat business.

Katherine

11 de ago. de 2014

Arrived at 8:30 am. Was told that service would take about 1 hr. Waited in waiting area and left to go to ladies room and to talk to salesman. Back to waiting room and waited until 11:30am. Went in to ask how much longer and was told "we called your name a long time ago". Received papers left after 3 hours. My question is why if someone is not there when called they don't call again after a reasonable length of time? It was my first service call and did not leave a good impression.

Phyllis

11 de ago. de 2014

I came in for an oil cange and other mainenance. It didn't take long and I was comfortable in the waiting room. It's all good.

Charles

8 de ago. de 2014

More than met our expectations. Dana was very helpful and informative. Hopefully all future interfaces with Tom Peacock Cadillac will be as fruitful.

Joseph L. Sedita

7 de ago. de 2014

David Le, and John Fisk are the best at what they do, they make you feel welcome and appreciate your patronage. They are the reason for repeat business.

Fredrick

7 de ago. de 2014

My wife, Claudia Ann and I have never been treated with the respect and dignity that everyone at Tom Peacock Cadillac treats us with and we really like coming to the dealership. Everyone makes us feel like we are at home, and we can't thank everyone enough.

Oscar

5 de ago. de 2014

I was very pleased with my recent service visit, especially the coordination by service tech John Fisk who expedited the the process and kept me informed of the progress.

Matieal

5 de ago. de 2014

The buying experience was quite pleasant. I felt very special and received excellent service. Daniel answered all my questions with much patience and made certain that I understood the buying process. He guided me through comparisons of the SRX models so that I could make an informed choice. I have purchased many cars, this experience was quite enjoyable.

Mark

5 de ago. de 2014

Fantastic people and excellence in personalized service to meet my needs. I can never thank Leonard Young, my salesman, enough, for treating me with utmost respect and making sure my happiness with my purchase is his number one priority.

David

4 de ago. de 2014

John Fisk always goes out of his way to make sure my car is ready in a timely matter. He is a true asset to your dealership.

Anita

1 de ago. de 2014

IT IS ALWAYS EXCELLENT IN THE SERVICE DEPARTMENT AND THE LOANER CAR DEPARTMENT WHEN YOU VISIT TOM PEACOCK. MY SERVICE ADVISOR IS JOHN FISK AND HE ALWAYS MEET ME WITH A SMILE AND THE YOUNG LADIES IN THE LOANER CAR DEPARTMENT ALWAYS TREAT THE CUSTOMERS WITH EXCELLENT CARE. MY WIFE AND I WILL ALWAYS BE A PEACOCK CUSTOMER

Kim

1 de ago. de 2014

I had a coupon for an oil change, costing $79.99 plus tax, for synthetic oil.That is a good price and I like that you wash and vacuum the car, plus air the tires for me, too! Don, the man who wrote me up was very nice and friendly (really, everyone there was nice and friendly),the intake process was efficient, the waiting room was very cool (yay!)and I had a nice Cadillac water and a coffee while waiting, so everything was grand.;-)

Alan

31 de jul. de 2014

Rashid was the perfect salesman - professional, courteous, knowledgable and efficient. He understood what it was going to take to make a deal and he made sure it happened with everyone a winner!

Leroy

29 de jul. de 2014

Ed Stewart has been our salesman of choice since he went into sales at Tom Peacock. He was also our service rep before that. He is without a doubt, one of the finest men we know and Tom Peacock Dealership gives us great service and convenience.

Beatriz

28 de jul. de 2014

Well, really they are always great! The girl at the Body Shop is very friendly and patient, the guys there also are very nice is even enjoyable every time I have to bring my car there!Like your cookies and coffee and get to read a good book!

Edgar

25 de jul. de 2014

My experience purchasing and taking car in for service work has been exceptional and will recommend your dealership to everyone! My salesman, David Froeschl was friendly and very professional!

Alysia

22 de jul. de 2014

my car was picked up in a timely manner and the driver was very pleasant. it was brought back quickly after all the work was done.

J

21 de jul. de 2014

Problem - First, this dealership usually does exceptional, and this encounter was inline, except for the charges.I was in San Antonio a couple of weeks ago and dropped my car off at Cavender Cadillac. Ray Trejo, my advisor, did well. I had four lights changed, two little white lights and the 2 turning lights (the passenger turning light worked, but understanding the labor it takes to get to the bulbs, I thought it was a good idea just to change them all. Two days after leaving San Antonio, returning to Houston, I noticed that one of my yellow turning bulbs was not working. I called Ray, he stated that I had a 12 month warranty and to take it to any Cadillac dealership and show your invoice where from Cavender.Peacock Cadiallac, took me in, and resolved my issue in a matter of a few hours - great. Then they told me I had a $150 invoice due to something with the wiring. Interesting enough, the bulb that burned out, was the only one that was actually working - but I assume it was replaced as well.Why did I have to pay $150 to fix the problem, again?Dr. J.D. Castleps - love Cadillac...

Reginald

18 de jul. de 2014

Thanks to darrell mccormick,chuck cartwright,and of course the driver he is pleasure to work with.everyone did a great job darrell kept me up to date with everything goig on.I will cross my fingers so far so good.

Tabitha

17 de jul. de 2014

I love John Fisk! He is exceedingly great! I always want to see his face when I get there. Rick the gentleman in the back office, needs to go. He was very rude to me when I called in the first time.

Antonio

17 de jul. de 2014

Mr. Brown did a wonderful job handling my new loan. I would recommend Mr. Brown to anybody that's looking to purchase a new vehicle.

Angelia

15 de jul. de 2014

I was able to schedule an appointment with ease via the internet application. The service was expedient and very efficient. I was given periodic updates regarding the status of my vehicle which made my wait seem shorter.

Cynthia

11 de jul. de 2014

Tommy Simon is so wonderful. I have more trouble shopping at kroger for groceries than buying a car from Tommy!!!

Rafael

9 de jul. de 2014

Courteous and diligent service. Clear answers/explanations to all questions posed.Offices/Installations comfortable and well kept. In a nutshell, it was a very good experience.PLEASE NOTE that answer to 1 is EXCELLENT (does not show all too well when marked)

Carol

8 de jul. de 2014

My service manager, Daryl McCormick is extremely nice and helpful. He takes the time to answer my questions and always calls back quickly. He has my car picked up promptly and returned promptly. Also, the drivers who have brought the cars , Abe and Johnson are very polite.

Jerome

8 de jul. de 2014

The Tom Peacock Team always make sure that I have a pleasant and excellent experience, no matter what issue I am dealing with. I am a customer for life.

Trinia

7 de jul. de 2014

I thought my sales person did a great job in attending to my needs. She offered all the help she could within her power and took her time helping me to understand the different options available to me. She asked me a lot of important, open-ended questions to understand what I needed, rather than just talking about price of the vehicle. This was important to me, because it built rapport between us and allowed us to discuss a lot of important information about my situation that enabled the dealership to come back with a winning proposal for me. It was great working with a warm and sensitive person like her and I believe she is an asset to the organization.

Jerrell

5 de jul. de 2014

The Customer service rep. and technician was very knowledgeable and provide some solution that were fair and honest. Although my vehicle was not washed as they told me it would be.

Anna

3 de jul. de 2014

My Husband and I had ordered our 2015 cadillac Escalade from a dealership closer to our house but as we were waiting for our car, the dealership called us to inform us that our car was not going to be ready at the time that was giving to us.After that disappointing news, my husband and I prayed and asked God to turn this situation around for our good. After that prayer I heard a voice inside me told me to call Tom Peacock Cadillac Dealership. I called and asked for a sales agent and I was transferred to Ms. Daniela. When Ms. Daniela came on the phone, she right away gave us hope in getting our 2015 Escalade. After letting her know what we wanted, Ms. Daniela went ABOVE AND BEYOND what we have ever experienced at any car dealer (and we thought Mercedes' service was pretty good). Ms. Daniela was professional, attentive, helpful, respectful, and above all knowledgable in her work and that made our whole experience unprecedented.When we showed up to pick up our car, Ms. Daniela had our Family name one the car with a Beautiful white bow! Words can not describe our Joy and gratitude to Tom Peacock Cadillac Dealership. We will be Back!Also, Alejandro in the finance department was also fantastic, friendly, and helpful!

Joe

30 de jun. de 2014

Darrell McCormick helps us out tremendously with our cadillac. He and everyone at the peacock cadillac service dept are very helpful, courteous, and informative. I will always use this service department and recommend it to everyone I know.

Bonita

30 de jun. de 2014

I appreciated the personal attention my technician (Darrell McComick) he kept me updated with everything that was going on and exactly when my car was ready for pick up.

W.T. Bruton

30 de jun. de 2014

I was reminded by the General Manager that this is a Premium Dealership , I guess that means Lie Cheat and Steal , the used Car portion is the worst ever seen ! They ran all the numbers , promised several things never given , I started to leave when another salesman said as is no make ready , then told all would be repaired. Well do not believe a word they say , it is all lies . I bought a high priced Junk that had been in an unreported front end collision bad enough for headlights to come on by themselves , front end is shot , My advice is stay away from these cheats , an employee explained , something he did not mean to do but his resume made it online and boy did he tell it right , they add on all sorts of hidden items and after paying for Tax Title and license in cash , it turned up in my payments along with a letter claiming that since I had a freeze put on Experian way back do to ID theft , I found out the 1.9% interest rate I was told I qualified for with a score at 800 with the other 3 created ratings all above 800 or just below , payments jumped from $230 for 36 months up to $285 for 48 months ! I had to refinance and at that time all their affiliates trying to sell me one thing or another called 7 times knocking my credit scores down , this after receiving a nasty letter from then claiming my credit was not good enough . They lied so many times and the car is Junk , that was a good dealership but not anymore , I am too mad to write , STAY AWAY from Tom Peacock

Ronald

28 de jun. de 2014

Our 2014 SRX came up with a check engine light and top Peacock took the car in and had it fixed the next day.Very quick service with a smile.

Stephen

28 de jun. de 2014

Extremely helpful and friendly staff from the advisors to the clerical staff. You are always a pleasure to deal with

Matthew

26 de jun. de 2014

Daneila was excellent she made getting my new car enjoyable. i will recommend anyone looking for a new caddy to her.

Roger

25 de jun. de 2014

Leonard Young was the the primary reason that I bought the car, his attention, professionalism, eagerness to please and cooperation make the experience a delight, also very responsive to any and all questions.

Brady

25 de jun. de 2014

they found the issue and fixed it the same day. I was not expecting and could not make it back to the dealership. I was allowed to return on my schedule and my car was clean.

Elizabeth

24 de jun. de 2014

Rico really impressed me by bringing out an SRX to my home within one hour of talking to him! He then drove my Flex back to the dealership to be appraised. He was extremely informative and when he did not have the answer acknowledged it and went and found out immediately. He is the reason I purchased this auto! I also want to thank Alex in financing who took the time to explain the different packages and then gave me a great deal. He was fun to talk with and very informative.

Evelyn

23 de jun. de 2014

My Service Manager was Darrell. He was very polite and courteous. He explained exactly what was to be done and also gave me a timeframe when my car would be ready. I was able to get a loaner car without any trouble. Service was excellent!

Carolyn

21 de jun. de 2014

My recent visit was simply to have the tags put on my newSRX. Tom Peacock's services continues to be exemplary inevery aspect particularly my salesman, Tommy Simon andmy service advisor, Darrell McCormick.

Margaret

20 de jun. de 2014

Darrell McCormick is phenomenal! What an asset to your dealership, he treats you like you are the only customer he has. I trust him completely, and he is the reason that I buy Cadillac. I have referred serveral people to buy and take their Cadillac to Tom Peacock and see Darrell McCormick. Thank you Darrell for all you do to make service such as nice experience.

Carolyn Rogers, a satisfied customer

17 de jun. de 2014

I recently purchased my third Cadillac from Tom Peacock in Houston, Texas. All three have been purchased through my salesman, Tommy Simon. Every experience has been perfectly satisfactory and all my expectations were met with the greatest of diligence and care. My last two Cadillacs have been the SRX model and I absolutely love this automobile! After this last purchase I had an episode when on a trip in North Texas where I needed service. It was a warranty issue and James Wood Cadillac in Denton refused to help me or cover the repair. I telephoned my salesman, Tommy Simon in Houston, and he and my service advisor, Darrell McCormick, quickly took the reins, got the warranty repair covered and me in a car rental immediately. I would recommend Tom Peacock in Houston, my salesman, Tommy Simon, and my service advisor to anyone!!

Darryl

6 de jun. de 2014

I have a great experience with the service department. My issue is with the 2013 ATS. It has a rough idle. I didn't experience this when I test drove the car. This is a terrible representation of the Cadillac experience. I have had close friends with Cadillac and I always wanted one because of the smooth running of the Cadillac experience. I purchased the Cadillac 3 months ago and deeply disappointing. I f I could turn back the clock I wouldn't of purchased this vehicle.

Russ

6 de jun. de 2014

They came to my office and picked up my car, left a loaner which was very nice and returned my car the next day. No problems at all I was very pleased with the ease of the process.

David

6 de jun. de 2014

I only had my car serviced and warranted work done.However I was impressed with the office for touching base with me everyday to let me know how it was going.I had a loaner in the mean time.

Kendall

5 de jun. de 2014

I was able to bring my car in on a Saturday morning and was quickly helped and provided a loaner car. Exceptional customer service and notified as soon as my car was finished.

Paula

3 de jun. de 2014

I have been a returning customer for 20 years or so. I have bought all of my cars from Tom Peacock. Daniel Enrique is always my saleman and treats me with respect. He always gets me the car I want and I am happy when I leave.

Warren

2 de jun. de 2014

I was taken very good care of and treated with respect by my salesman as well as the entire staff. I will recommend Tom Peacock to all my family and friends.

John

2 de jun. de 2014

I was disappointed that I could not get a car wash because the system was down but all the car was quickly serviced and professionally handled. You could put in a wifi access. it would make the whole experience nicer

Judy

31 de may. de 2014

Had an appt to have a few items replaced, was offered a rental for the day, but because of the busy day we had to pick it up in tues. But all was good.

Francis

30 de may. de 2014

My oil change went well. My tires were rotated at the same time, and now I have a light sensor on my dash that says something is not right. I'm 50 miles away and it is not conveinent for me to "Just drop by and we can reset sensor." Frustrated that these things that are supposed to make life easier is actually complicating things.

Tamara

29 de may. de 2014

Ed Stewart was so knowledgable about the car I wanted and helped me decide which model worked best for me!

Judy

28 de may. de 2014

Isabel and Ladonna were my sells reps; they both presented me and my husband with excellent customer service. Tom Peacoock Cadillac you are the best of the best. You treat your customers with integrity and elegance. I like that... Oh let me not forge Juan the financial rep; his customer serv was professional, kind with laughter. Isabel and Ladonna are the greatest; they greeted me with love, concern and most of all the spirit of compassion. You can't beat that... it's only served on the plate at Tom Peacock Cadillac! A big thank you from Judy and Walter. Let me mention Mr Fisk, he is sooo kind, always has a greeting smile when I bring my car in for service; if he is not in, I come back when he is in the office; he has a smiling spirit that he cares. I appreciate that, it goes a long way.... The branch dealer manager is the best in the place, he keeps business moving with progress... making sure when the customer leaves they leave with the happiness of Tom Peacock Cadillac... Only God can give you a WOW!

Emily

27 de may. de 2014

I will go in to far more detail on the GM survey, but suffice it to say that Ricco Brown and Tom Peacock Cadillac now have a customer for life!

Timothy

27 de may. de 2014

As alwsys service was great. I appreciate the wash and detailing. It was nice to get in on a holiday week with no appointment.

Claude

27 de may. de 2014

When I drove in, I explained the issue, within 20 minutes, I was in a loaner and on my way home...SWEET! The Repair Dude called me and kept me updated on the status of the repairs. When the car was ready, I got a call and headed down. I'm actually quite impressed with the whole operation - from the guy who met me at the door, to the service dude, to the lady who put me in a loaner. Quick, easy, efficient. I LIKE IT!

Donna

27 de may. de 2014

After finally getting our point across, Daniella was able to pursue what I was willing to purchase. She did an amazing job & I love my SRX.

John

27 de may. de 2014

I would find a new Dealership for All service if John Fisk was know longer my service writer. It is because of John that I always return !!!!!We also drive a BMW & John Fisk would be welcome at BMW he does a great Service for his Dealership and Cadillac.

Gwendolyn

27 de may. de 2014

John looks after me as if I am family. I am so lucky to have him as my service advisor. He quickly called me back and told me to bring the car right in. He let me know that it would have to be there overnight and took me straight over to Tiffany to get a car. She remembered me and this took less than 30 minutes of my time and I was off! When he called early the next day I was surprised that Kity2 (my car) was ready that quickly. I told him I was at work and would be there after 4. He let me know that was fine and what time you guys closed. I can never say too much about Ms Carol. She seems to be a seasoned employee that still enjoys her job to the highest. I love all of her "Quotes" by her desk--they make you think! Even though I did not want this car (it was my husbands idea that I needed a new car), I am sure glad my husband picked this dealership.

John

26 de may. de 2014

Dana, our sale agent was very professional. I would not only recommend your dealership but I would insist they ask for Dana. I am a manager and am very pleased with his performance!

Robert

26 de may. de 2014

A spanking new car. It was hit by an oversized pick-up truck. Tom Peacock made it like new with no hastle. I hope the next 310 miles on the car are not as eventful as the first 310 miles.

Patricia

26 de may. de 2014

I had to bring my SRX in three times for the lost of audio. Each time it was corrected but the audio went out after a day or two. I received courteous service and updates about the progress. Don and Darrell made sure I had a courtesy car for as long as it took to take care of the problem

Thomas

26 de may. de 2014

My Service Advisor, Darrell McCormick is simply outstanding!!! He is a true professional at his craft and he is sincerely interested in his customers well being and their satisfaction. I trust him and enjoy connecting with him when my car needs service. He is one of the reasons that I keep buying from Tom Peacock!!!

Lynn

24 de may. de 2014

My whole experience was awesome. I called ahead to talk to Darrell McCormick who has always gone beyond being so helpful. Thw loaner car was ready and immediately I was helped. John Fisk was there,so he jumped on the paper work and he was great. Both of these gentlemen are wonderful contributors and highly dependable .

Bradley

23 de may. de 2014

The dealership is clean and well managed. John Fisk is my service rep and he always does an outstanding job of servicing my vehicle. All of the staff are friendly and courteous.

Ken

20 de may. de 2014

Being from the hospitality industry, I was treated as I would have treated a guest in our five star hotel.

Adrian

20 de may. de 2014

Mr. Abe Washington and Mr. Darrell McCormic are always a pleasure to work with. Mr. Washington picked up my car and left me a beautiful loaner vehicle. He worked with my schedule and communicated with me before he left to come by. Mr. McCormic and his team stayed in touch with updates on my service. Great people.

James

20 de may. de 2014

Very accomodating and warm invironment. Dan Paxton was trying his best to get us a good price. We had to unfreeze our credit report, but forgot to tell us they wanted both of our reports. This took more time.

Rise'

19 de may. de 2014

The manager/maintenance was very good. The only problem was that the mechanic did not fix one of the issues (rattling noise at the top near the windshield).

Georgia

19 de may. de 2014

A service representative greeted as soon as I drove in with my SUV. I told him the problem and he was on it. He also made and evaluation of my car and suggested some things that could be done. He quoted me a price and an estimate of how long it may take to do the work. They give me a loaner car and I was on my way.

Aimee

19 de may. de 2014

Overall, pleasant experience. Daniella, my sales consultant did a very good job keeping me informed throughout the sales process. I believe Tom Peacock Cadillac worked hard for me to make a deal that was within my reach financially.

Doug

15 de may. de 2014

Appreciated being able to have my car picked up at home and opportunity to try out new vehicle. Also Darrell is very attentive on service issues.

George

15 de may. de 2014

DARRELL MCCORMICK is the major reason I continue to bring my car to you and will probably replace it with one of yours. He is a pleasure to work with and makes maintenance and repair as painless and pleasant as possible

Steve

14 de may. de 2014

Disappointed with this being the 2nd time going into have this repaired and I have yet to make my first payment on the vehicle.

John

13 de may. de 2014

Darryl in the Service Department was wonderful. He is very attentive to details, remembers details about previous customers and their vehicles, and delivers excellent customer service!

Derek

13 de may. de 2014

LaDonna was a GREAT Salesman. She went over and above making the DEAL. My Husband surprised me with CTS for Anniversary & Tom Peacock made sure everything went without a hitch. I will definitely recommend Tom Peacock to Family & Friends. This is our second vehicle with Tom Peacock & LaDonna and I know it will be many more :-)!!

Brandon

13 de may. de 2014

my wife and I stopped in late on a Sat. evening for a test drive, and left in a new CTS demo. Lisa and Juan worked their magic ,and seemed happy to stay an hour past closing to make sure my wife left with a smile, and the car of her dreams. Everyone there was friendly, and didn't waist our time, by being strait at to the point . That's how I like to do business, and I would recommend anyone in the market for a Cadillac to buy at Tom Peacock

Robert

12 de may. de 2014

Daryl McCormick in Service, did a great job of giving me a quote, getting me to drop my car off earlier and get a loaner so work could be completed by the weekend, and explaining what they did and what to look out for.

Krystal

12 de may. de 2014

Daniel was veru helpful! Made the whole process from start to finish a breeze (as far as car buying goes!) :) thanks, will definitely be back for next car! Also the girl helping with the financing (im terrible with names, jennifer?) was very thorough, informative, and efficient.

Susan

11 de may. de 2014

David Le and Isabel did an excellent job helping us and putting the deal together. Greg Asher also did an excellent job getting us through all the paperwork in a timely manner

Daniel

9 de may. de 2014

As a dealerh of luxury cars, Tom Peacock lives up to all expectations. Greeted promptly, loaner taken care of immediately, service completed as promised. Don't know what else you could ask for. Service makes a difference.

Joyce

9 de may. de 2014

My auto was in good hands this is why I left it there for service. My service person was very helpful and understanding.

Mendy

9 de may. de 2014

I am also amazed by the great customer service I receive from Tom Peacock Cadillac. From the first to the last interaction I have with the personnel at Tom Peacock, I never disappointed.

Carl

8 de may. de 2014

Archie and Alex spent a good bit of their time ensuring I understood everything and assisted me in getting the best price on the vehicle and financing.

Gigot

6 de may. de 2014

I bought my first New Cadillac SRX from Daniel Enriquez four years ago. Since that date. I have had nothing but wonderful experiences with the service at Tom Peacock. So when it was time to buy a new car. I went back to Daniel and bought another new SRX. Its a great car!!!! And I love all the new upgrades they have added to this years model.

John

6 de may. de 2014

I called Darryl on the way to work to see if he could fit me in. Within 10 minutes, he had me scheduled with a free loaner set up. Everything done in a timely manner and my serviced and washed vehicle was returned before the end of the day. Darryl is ALWAYS super helpful, even offering to pick up the vehicle and drop a loaner car. This is the 3rd Cadillac I have owned and I have always been impressed with the service at Tom Peacock.

Kyle

5 de may. de 2014

Everyone that we came in contact with at Tom Peacock were very courteous and professional. We advised Richard that we only had a limited amount of time to spend at the dealership and he and his finance person were able to make that happen.

James

5 de may. de 2014

I had my XTS in for the recall. Returned home and, literally, that day was told I am due for a tire rotation (compliments of OnStar). Why was I not so alerted at my visit so I will not have to make a second trip to the dealership? It would certainly be a courtesy to the customer.

Jeffrey

2 de may. de 2014

Courtesy driver arrived on time for both drop off and pick up. He was very polite and flexible in working with our schedule. Excellent representative of your first class dealership. Car came back sparkling clean (better than recent experience with Lexus) and all issue were addressed fully.

Alfredo

2 de may. de 2014

I was in a rush to pick up my car. I called the service desk and asked them to have my car ready when I would be getting there in 15 min. It was waiting for me ... I was able to get out quickly to meet a client. Nice work Tom Peacock service crew!!

Carolyn

2 de may. de 2014

I have just purchased, I believe, my fifth Cadillac from yourdealership - third from Tommy Simon - an outstanding experience!

Reuben

2 de may. de 2014

The atmosphere in this dealership is much more relaxed. We had some confusion at first and left after 4 hours of trying to get the right vehicle. The sales department came back and made it right by delivering the vehicle that we wanted to us, and then brought the paperwork for us to sign to my place of work so that we did not have to come back and sit in the dealership. They redeemed themselves well!

Vera

2 de may. de 2014

My experience was excellent. Every one was very professional and helpful. This is my first car purchased from Tom Peacock and I will be a long time customer.

Robert

1 de may. de 2014

We continued our streak of Cadillac ownership. The cars always win out, most times not because they are well built and luxurious: it is the dealership personnel who make the difference. And the service department also pulls their weight. Keep it up. We look forward to buying our next new Cadillac.

Martha

1 de may. de 2014

Ricco was great, found me exactly the car I wanted. I am however, not satisfied that my Odometer reading said "3" and I questioned it at finance and he said it was "close to that, maybe 8" and it was actually above 250. Wouldn't matter at all if it wasn't a lease. As a matter of principal, you should require all of your documents to be accurate and not try to make everything quick. Ricco said he talked to the associate in finance, but was not able to give me an answer as to how it would be (or if it would be!) corrected. I would absolutely recommend Ricco and appreciate his patience and communication, but I would warn them to review the information in finance personally.

Barbara

1 de may. de 2014

I came in to have my tire replaced. Darryl McCormick, as always, made it a great experience with excellent customer service. He's been with the company for years. Why is he not a Manager or a Customer Service Liason for the company? I pray that Darryl is appreciated. He is the best representative I have had since I have been with Cadillac and that has been over 12 years. He's always has the work that I need done in a timely manner and goes over everything with me before the work is done, also offering suggestions. Thanks Darryl. Thanks Peacock. You should be proud of your service department. Ms. Carol is also a very pleasant and loyal employee. She is a joy to talk with and always brings a smile to your face, especially when you've had a rough day. This is great!

Huey

1 de may. de 2014

The staff was very helpful and friendly. I was completely satisfied, especially with our salesman Ricco Brown. He did a great job. As well as, most of the staff who greeted and thanked us for making the trip over.

Jon

30 de abr. de 2014

Received prompt scheduling, completion, and use of loaner car... during warranty service. Work was performed well and car returned clean.

Art

29 de abr. de 2014

I was a little disappointed when I called for an appointment and was transferred three times before I reached the person who could actually make the appointment. By that time I really didn't feel like repeating " I have a 2013 ATS with 8000 miles and I need to set up my first service". When I arrived I was very happy with the service manager and the treatment I received so it made up for the frustration on the phone.

Anita

29 de abr. de 2014

The service / experience was great...Mr. Knotts / the porters / and the young lady providing the courtesy cars were very professional and friendly. Awesome service!!!

Raymond

29 de abr. de 2014

We were greeted promptly and rofessionally. All our questions were answered. We were able to test drive exactly what we were looking for. Our experience with Peacock Cadillac was above and beyond the other dealerships we have dealt with previously.

Linda

29 de abr. de 2014

Oil change was proformed on my car, I did not receive a inspection on my tire pressure. I was told that it would be checked on my car.

sheila

28 de abr. de 2014

The best dealership and the funnest experience I have ever had. I have been a Lexus buyer for the last 4 vehicles that I have purchased. My sales guy Daniel was so pleasant to work with and the GM Steve were so friendly and professional. I am still smiling and I just love love love my new car. Thanks for having such great people at Tom Peacock Cadillac............ Oh one more thing so much better than dealing with Sewell :)

Kathleen

28 de abr. de 2014

I needed new tires for my car and the salesman was very helpful and knowledgeable. He gave me the best deal possible. Also I did not have to spend all day at the dealership . The service department was awesome!!!

Mark

28 de abr. de 2014

Everytime I need my car serviced the team is remarkable from my advisor to the loaner car representative to check out. I have always had a wonderful experience with Tom Peacock Service team. Thank You all!

Kellie

28 de abr. de 2014

In addition to the usual wonderful service I have always received, I'd like to give a special shout out to Rick who went out of his way to program my new phone to be in sync with my car !!!

Sheldon

27 de abr. de 2014

Service performed was to fix a recall issue on my XTS. It was accomplished in what has to be record time. The usual Peacock outstanding service; courtesy, alacrity, and a more than friendly atmosphere.

Leonard

26 de abr. de 2014

I was informed my car would be ready in 1.5 to 2 hours if i wanted to wait which i did and enjoyed the coffee and cookies in the spacious waiting room. My car was ready in 1 hour 20 minutes later.

Barry

26 de abr. de 2014

Leonard Young was great: always accessible by phone and email, always available and attentive to our needs. He helped us understand the benefits of leasing versus owning a vehicle and helped us decide which choice was best for us.

Sidney

26 de abr. de 2014

I, Wilma Evans, feel very comfortable with the service at Tom Peacock. As always the service Representive Darrell is always so friendly, greet you with a smile, ask about my family & make me feel like i am the only customer around.

Patricia

25 de abr. de 2014

I needed an oil change. So I made an appointment, took the car in, and it was serviced as requested. It was taken in on time and returned as promised.

Don

25 de abr. de 2014

This was my first service experience at Peacock after buying an SRX there last year. It was very friendly and professional. The lounge was comfortable and refreshments were good.

Charlotte

25 de abr. de 2014

Tom Peacock Cadillac has always been genuinely concerned about any problems I might have with my car. They are always very professional and very nice.

JD

25 de abr. de 2014

If you have a bad experience with Tom Peacock service staff...it's probably your fault.Not your typical dealership. Red carpet treatment. I didn't buy my Caddy from them this time but I will next time.

Cynthia

25 de abr. de 2014

Darrell in the service dept is the best in the business. If everyone did as good of job as Darrell there would be no need for surveys. EVERYTIME I have taken my car in, he has always exceeded my expections and gone way beyond my expections. While I am sad about all the troubles I have had with my car, I am happy to say that Darrell made the challenges much easier to face. Tom Peacock is VERY lucky to have him. On a final note, he always makes me feel like I am a priorty and like I am his only customer. He is the greatest!!!! Warmest Regards, Cindy Brown

Shayne

24 de abr. de 2014

Darrell was clear and concise in his explanation of what was wrong with my car, why he wanted a particular technician to work on it and how quickly he could get it returned to me. He helped make dropping it off my brand new baby for services painless. Even if it was a Saturday at Noon!

Delores

24 de abr. de 2014

Everyone was great.The only problem I have this is the 3rd time you have washed my car and Every time I have to take I. In to rewash my car.It has water spots where it has to be scrubbed windows and all.

Janice

24 de abr. de 2014

Your staff was very professional, and personal. They made us feel important in the hold process. Mrs. Denise Blueford took the time to expand each step of the process, she understood our situation and she things out for us. I am very happy with you dealership. Mr. Leonard Young also showed a genuine concern for us and helped us along the process. Oh! The lady who completed all those document was also great. If all of your staff is like these three you will continue to have success in the dealership. "Well Done"

Kirk

24 de abr. de 2014

Good service. Quick in and out. Was looking forward to a donut but they were gone when I got there.

Lasheena

23 de abr. de 2014

My experience at the dealership was awesome! Everyone made you feel welcome. Verdon Williams and Ladonna Bailey are THE BEST SALES REPS I have worked with. GREAT JOB LADIES. :)

Monica

22 de abr. de 2014

The service receptionist is not friendly via phone nor in person. That is my second time dealing with her unfriendliness and hopefully I can avoid her moving forward.

Georgianna

21 de abr. de 2014

The service was very good. Mr. Ricardo was very good , friendly, and kept me informed. I did not expect the service to take so long.

Edward

21 de abr. de 2014

Needed an oil change, tire rotation and a loaner car. They were quick, efficient, but the staff was courteous and friendly in addition to being professional. I have had many bad experiences from other dealership service departments. I will definitely buy a car from Tom Peacock again just because of the service department.

Judy

21 de abr. de 2014

Darrell is polite, accommodating and informative. He's a pleasure to work with. He must have been trained by Ed Stewart-who is the best ever!!!

Hal

21 de abr. de 2014

Darrell is a great Service Advisor and takes good care of his customers. I must say that the car wash porters could do a better job as my vehicle was washed somewhat when I picked it up but was very sloppy and still dirty. I didn't have the time to tell Darrell about it as I'm sure he would have fixed the problem but I had a schedule to keep.

Darryl

18 de abr. de 2014

Everyone was helpful and professional from the intake of the vehicle to getting the loaner and returning and leaving.GREAT JOB

Shawn

18 de abr. de 2014

Every time that I take our SRX in for service I have always received excellent service and support. I usually stop by and say hello to the salesman who sold the car to us, Mr. Bill DeVito. He always has a smile and very professional.

Derwood

18 de abr. de 2014

I TELL EVERYONE ABOUT ALL THE SERVICE PEACOCK GIVES YOU. IT IS SIMPLY GREAT! NO OTHER DEALERSHIP CAN BEAT IT.

Michael

18 de abr. de 2014

all was as expected, except for a mark on the side of my car which looks like it was made by a leaning tire during rotation, it should have been fixed

David

17 de abr. de 2014

Had a recall, oil change, tire rotation. I was checked in quickly, loaner car was given to me quickly and on my way. Work was done in a couple hours. The cashier is delightful a real gem! great attitude, quick, knowledgable and takes care of you.

Larry Hill, Jr.

14 de abr. de 2014

I enjoyed my vise to Tom Peacock, it was timely and professional.

Robert

14 de abr. de 2014

Service was great and the waiting area was comfortable. Also I was able to get a loaner car very quick.

Susan

13 de abr. de 2014

I think your service manager Darrel McCormick is a fantastic "people person". He is very professional and yet very respectful and helpful. Really trust his word on what needs to be done on vehicle

fanwinn

11 de abr. de 2014

I received excellent service at Tom Peacock Cadillac. All the personnel treated us with excellent hospitality. I would be returning in the future.

Joshua

10 de abr. de 2014

The only thing that sucked was when I pulled up at service and this has happened several times I'm there looking like a fool just waiting for someone to address my for why I'm there but I'm always having to go to the cashier to be helped because there not enough employees working there I guess !

Rebecca

9 de abr. de 2014

Car needed minor repairs I was given a loaner and my car was delivered to me I feel this will be my dealership for years to come

Brenda

7 de abr. de 2014

THEY MADE EVERYTHING EXTREMELY EASY. THE CAR PROVIDED WAS GREAT AND WE DIDN'T HAVE TO WORRY ABOUT RUNNING OUT TO TIME. THANKS FOR MAKING IT EASYH.

Janene

7 de abr. de 2014

Darrell is great and very personable always. Only complaint I have is that they don't wash my car entirely...it is just so so. This time I went in it was still dirty on one side and didn't take the time to clean it.

Joy

7 de abr. de 2014

My recent experience in leasing my 2014 luxury CTS from Tom Peacock Cadillac was not only interesting and infornative since this was my first experience in leasing an automobile. My sales representive, Mr. McCulloch (Wyatt) was very knowable and patient as he explained how an automobile could be leased at the dealership. As I had the opportunity to drive the car to be leased, he was very patient and answered each question in a way that I could understand. When the leasing process was finished, Mr. McCulloch took the time to not only show me how my new Cts system worked, he taught me how to use all the buttons are used. I love my new car, and when time comes to turn the CTS in, I would definitely would like Mr. McCulloch to be my sales person. It is a pleasure to do business with Tom Peacock Cadillac. Thank you for having professional reps like Mr McCulloch and my service rep, John Fisk there to make my visits pleasant. I traded in my 2011 DTS and to be honest I miss that car. I also love my new CTS

Deborah

6 de abr. de 2014

Our sales person, Stacey Garee, was most helpful and accommodating during the buying process. She even came in to meet with us on her day off although it was chocked full with personal agenda items.

Barbara

6 de abr. de 2014

Brought in Escalade for service on Monday and received it on Thursday. While driving home, noticed the steering wheel shaking, and it did not do this before bringing it in for other matters. However, Ricardo made it right by bringing me a loaner vehicle, picking mine up, and fixing the problem. I got it back the same day.

Jim

4 de abr. de 2014

I entered the service department and was met by Mr. Darrell McCormick, who introduced himself and asked what my problem was. I explained my problem with my car and while listening to me he suggested additional maintenance since my mileage indicated it was time. Mr. McCormick also advised that while they were repairing my vehicle he would provide me with a loaner vehicle and he would call me and keep me up dated on the progress.Even though my vehicle had a problem, my experience with Mr. McCormick and Tom Peacock was excellent. All of the employees I spoke with were very polite, courteous and helpful. If I have another problem I will definitely return to Tom Peacock Cadillac and Mr. McCormick for my service.

Susan

4 de abr. de 2014

I brought my car in for a wash / vacuum and inquired if it was time for the oil change, which the service man said it was - he was super nice, always very helpful! He also had the tires rotated and the inside filter changed, without even asking. I love visiting you all! Thank!

Rberto

3 de abr. de 2014

Great, always helpful, listen to your needs and never rush you when you need to unload your car into the loaner.

Leroy

3 de abr. de 2014

Service was fast, thorough and friendly. I enjoy working with the professionals there. Rick Rawlings takes good care of me.

Kathleen

2 de abr. de 2014

I had a pleasent experience... No complaints although they could not explain the noise I heard when I turn my steering wheel . They said they did not hear the noise and therefore could not address my concern.

Elizabeth

2 de abr. de 2014

I brought my CTS in for 60k maintenance, when adding the cost of everything that was done separately, the price I paid was a steal. The check engine lite came on after I picked car up and within hours a loaner was brought to me. a couple of hours later my car was returned, fixed, and all was well. I luv this dealership.

William

31 de mar. de 2014

The service technician was cordial and very informed. He managed by expectations well and even offered a loaner vehicle expecting the service to take longer than it actually did. I was very pleased.

Althea

31 de mar. de 2014

I HAD A WONDERFUL CAR BUYING EXPERIENCE WITH TOM PEACOCK AND I HAVE ALREADY REFERRED A FRIEND TO MY SALESPERSON, LISA

Amy

29 de mar. de 2014

dropped ATS off for routine oil change and recall notice; was in and out in approx. 20 min with courtesy vehicle. I also requeted a spot on the headliner be cleaned and my highbeams be realigned (had recently had a new grill installed). All work was performed and satisfactory!

Orazio

28 de mar. de 2014

I was in for an oil change and was advised that the oil monitor indicated that there was 30% life remaining, yet the sticker on my windshield indicated a change was due. Should we rely on the sticker or the oil life remaining indication to schedule an oil change?

Paul

28 de mar. de 2014

After the part fell off the car while driving I called Darrell McCormick at T.Peacock and informed him of the problem. He said he would have the part ordered, painted and ready to install in a week. A few days later He called back, said the part was ready and had it installed 30 min after my arrival. Excellent service Thanks.

Daniel

27 de mar. de 2014

FAST, CURTIOUS, PROFESSIONAL SALES PERSON AND MANAGER BEAT THE COMPETITION. WILL BE BACK FOR OUR NEXT VEHICLE AND MAINTENANCE ON OUR EXISTING ONE.

John

26 de mar. de 2014

When we had to take our car in, for recall and John Fisk was so helpful. In our opinion, he is the best guy you have.

Henry

26 de mar. de 2014

Excellent communication and response from Mr. Young. I had talked to 2 other Cadillac dealers. One that didn't even return my emails or calls and the other whos salesperson had no knowlede of the products they were selling. There was no doubt that I was going to buy from Tom Peacock Cadillac.

Thomas

26 de mar. de 2014

While the sales crew was extremely busy, everyone made us feel comfortable and valued. From the valet parking, to the Used Car Salesperson escorting us personally to find a New Car Salesperson, to the clean and comfortable lounge, we were always at ease. You may wish to update your lounge as it seems a little dated - but everything else was top notch

William

25 de mar. de 2014

Arrived at 6:50am and I was met by Mr. John Fisk, who walked around the vehicle and pointed out 2 missing chrome pieces while taking information about why I had brought the car in. Then Ms. Tiffany (Loan Car) took our information and was very cheerful at 7am on a Friday. Came to pick our car up later that afternoon and could not have had a better experience. We live 3 hours away from Tom Peacock and drove the miles and time to get the Tom Peacock experience we had when we purchased the car. Keep up the good work, and please thank the mechanics, we don't get to meet them, but they fixed the problems.

Alicia

21 de mar. de 2014

Richard B. delivered exceptional customer service. The entire process he was right there to lend a helping hand. Richard went over and beyond to make sure I had a great customer experience. Even in negotiations he handle himself with great dignity and composure. He treated me very well and made my first Cadillac experience a great one. I will definitely send Richard more customers. Lastly I want to thank Richard for all the hard work and dedication he put in to this deal. From the time I walked in to the time he handed me my new car keys he made me feel like a part of the Cadillac family. If every sales person delivers outstanding service like Richard I know the GM will be pleased.

Melanie

20 de mar. de 2014

It's always a pleasure too visit and come where I purchased my dream car Cts ,Normally a car dealer will forget you once you purchase. Tom Peacock truly cares and I appreciate that.

Margaret

18 de mar. de 2014

John Fisk was quick to attend to our needs and our vehicles were done and ready in just a few hours when we were prepared to wait until the next day for them! Thank you John for exceeding our expectations!

Raynetta

17 de mar. de 2014

Darryl Babineaux and Ed Stewart provided me excellent service and I would shop Tom Peacock again and recommend it to friends and family!!

Donna

16 de mar. de 2014

Don my service person kept me updated with what was going on. I have leased cars for 20 yrs and this is by far the best treatment I have ever received I made sure that my concerns about future safety were handled properly and taken care of.I cannot say enough about his extra mile attitude. Very superior service.

Ann

15 de mar. de 2014

My salesperson Dana was excellent. I never felt rushed or hurried, he answered all my question and repeated the test drive twice to ensure my satisfaction. I've never owned a Cadillac before, so I'm sold on your product and your team.

Beverly

14 de mar. de 2014

Ricardo my service representative greeted me the moment I drove into the service department. He is professional and very helpfull....

Bigdaddy

14 de mar. de 2014

Everyone was very polite and professional. More auto dealerships should follow your employees in how to treat their clients/customers.

Kim

14 de mar. de 2014

I needed a battery and windshield wiper blades. I arrived at the service department at 3:30 pm and waited less than 2 minutes before Darell came out to write me up. I told him what I had found on your website regarding batteries so he called the guy to see if you had the gold model that I wanted. They did, so he was working up the price and offered 50% off the 135.00 hour labor charge. I showed him (pulled the page up on my Kindle) that your website had 24.95 installation on the battery so he gave me that price. Ya`'ll should give customers the sale prices without us having to request them, by the way. Then he quoted me SEVENTY DOLLARS for new wiper blades, explaining that they were all one piece and they would install them free (I would hope so...not free when the blades cost more than double the cost of the competition at comparable quality). I did not go with the Chanel wiper blades. I went to the waiting area and was on my way after a little over an hour and 186.00 bill. My car was washed and vacuumed and tires spiffed up with something and looked great! Darryl, Ricardo on the phone, receptionist and all other employees were super-pleasant, helpful and friendly. I would have liked to have left with blades, but could not in any way justify that price. I always like coming to your service department because from beginning to end because it is pleasant, but you people need to be more competitive on pricing. If I would have paid full labor, that battery would have cost me $296.00. What kind if sucker pays $300.00 for a battery???? I don`t have a good financial situation because I waste money, nor do I use lowest bidder for questionable quality possibilities. Moderate middle is where I look. We have two Cadillacs so I would like to use the dealership, as you are an outlier to the good in quality work and Customer Service, but the fact that your pricing is an outlier to the bad prevents me from doing so. I do love my beautiful car and I do thank Cadillac for that!!!

Lp

14 de mar. de 2014

I wanted to review the SRX as I have enjoyed owning many SUVs or Crossovers. The staff was very accommodating and friendly. My salesperson Isabel Sanchez was very informed and helpful.

Jack

13 de mar. de 2014

I left a card with the receptionist and asked for the GM to call me, that was 4 days ago and still no call. I am not used to people not returning my calls

Marilyn

11 de mar. de 2014

Everyone was very friendly and professional. My salesman, Rico Brown treated me like I was an old friend. He was very patient with me and answered all my questions - maybe more than once. Great guy and very good salesman.

Dolores

10 de mar. de 2014

Upon my arrival at 3:00 PM, Salesman Ricco Brown had gone home. So glad, as Isabel Chavez offered to assist me. Not only was she the most knowledgble about your inventory, but was the sweetest sales person I ever encountered. She stayed though out the evening, until she secured the purchase for me.Ricco Brown's name should NOT be listed as salesman, as I never laid eyes on him. Isabel started and finished this sale!

rafeykazi

9 de mar. de 2014

The experience with Tom Peacock Cadillac and Rick Anchondo was a nightmare. I would NOT recommend anyone to go and purchase a vehicle from Tom Peacock a long as Rick Anchondo is the Director of Sales. Rick is nothing but a typical new car salesman and is condescending towards his customers. His exact remarks to me as a customer while negotiating a price was "if you cannot afford a $500 payment, then you don't deserve to drive a Cadillac". He wasted two days for me and when the time came to finally make the deal, he reneged and refused to sell me the car on the terms his salesman and I had been discussing. I would sincerely ask everyone to go visit Ron Carter Cadillac and NOT Tom Peacock only because of Rick Anchondo. Someone at Tom Peacock Cadillac needs to look into his customer dealings, courtesy and service.

Judy

6 de mar. de 2014

The waiting period was pleasant and the customer service was exccellent. Mr. Fisk was my service agent; he always greet me with a smile, he is the best.

Leonard

4 de mar. de 2014

We were more than pleased with our latest experience with Peacock and in my 50 years of dealer experience this was one of the best.

Ben

3 de mar. de 2014

Mr. Rawlings pulled me into his office along with the technician and we talked at length about the issues I was having. They gave me very good advice, along with some education about how the various systems of the car actually work. I really appreciate the time they took to help me out.

Deordre

3 de mar. de 2014

I was happy there was a solution for my cd/dvd player restarting each time and Ricardo did an excellent job making sure I was comfortable with the extra day of service.

J

28 de feb. de 2014

John Fisk is one of the best in the industry. My XTS had a pervasive, hard to locate, rattle under the dash. John and the technicians keep working on the problem until it was solved. Thanks guys and keep up the good work. Mike Hofmann

Robert

27 de feb. de 2014

The technicians left shoe was dirty and I had to clean the floor mat and the entrance below the door.

Kenneth

27 de feb. de 2014

All good - Only comment is that the Dealership and "On-Star" give some "conflicting info" on WHEN oil should be changed.On-Star began "notices" when Oil life was about 25 % Dealer kept telling me to run it down to 10 % or less. Finally got the oil changed at about 20% (5,800 miles)I think someone should get these guys on the same page!!

Joy

27 de feb. de 2014

I am very glad that Mr. Fisk is my service manager. He is always courteous and takes time to list to me as to why I have brought my car in for service. I love my 2011 DTS. But ready for a change. Thanks to Tom Peacock Cadi for being there.

Craig

26 de feb. de 2014

Isabel Chavez is our sales person. It was a very nice experience working with someone so honest and with so much knowledge of what she is selling. She is quite an asset to your company. My husband and I had visited 2 other dealerships and lets just say we would not have bought a car from them or referred anyone to them.

Debra

25 de feb. de 2014

The only thing that has kept me in this car is the friendly and professional service of Rick Rawlings. You guys have had this car numerous times for the same problem and have kept it for 4-5 weeks at a time. Rick has bent over backwards to accomodate me and has never questioned that there was indeed a problem. I would be hesitant to buy another Cadillac without a service writer like Rick. Kudos to Rick Rawlings and his spirit of EXCELLENT customer service.

Rita

25 de feb. de 2014

I was very pleased with the professionalism of Rick M.sales director, Ben B.-Sales mgr & KT A-sales rep. The negotiation went smoothly and they went beyond my expectations on making me one happy customer. I would definitely recommend them to my friends and family. I am glad I made my Cadillac SRX purchase with them.Many thanks to KT, Rick and Ben.

Jacquelyn

25 de feb. de 2014

Everyone at the dealership is always very helpful, very personable and very helpful whenever I visit them. I am so satisfied with my relationship with my service rep. This is my first experience as a Cadillac owner.

Richard

21 de feb. de 2014

After the loaner car returned to the dealership, I was told it had a bent rocker panel. The car was delivered to me, and it was never driven while in my custody. I was asked if it was caused by me. The dealership should improve their loaner car inspection before delivering it to the customer. Possibly, the flaw could have occurred during the "pick-up and delivery" trips.

Ina

21 de feb. de 2014

things i like & appreciate: 1) on time delivery both coming & going 2) all concerns & problems addressed 3) systems for service organized properly including loaner car system 4) work performed in a quality & timely manner.

Charles

21 de feb. de 2014

I told friends and coworkers about you and the excellent service I received. I was very impressed with my first visit. I'm happy to say that I look forward to future visits.

John

20 de feb. de 2014

Fantastic. The manager Chuck was very helpful. The members of the team were polite, cheerful, and profession. Thanks for the service.

Beth

19 de feb. de 2014

Every is always so nice and friendly whether they know you are not. They are always asking if you need help or if there is something they can help you with.

Michael

18 de feb. de 2014

I brought my car for several issues that happened to be covered under my extended warranty. Darrell McCormick set up in a loaner vehicle and got everything taken care of. I am very pleased, but then again I always am at Tom Peacock Cadillac.

Anita

18 de feb. de 2014

MY EXPERIENCE WITH THE SERVICE DEPARTMENT AND LOANER DEPARTMENT HAS EXCELLANCE STAFF. THEY ARE VERY FRIENDLY AND GREET THE CUSTOMERS IN A VERY SPECIAL WAY.

Linda

18 de feb. de 2014

Rick Rawlings is the best Service Manager!! He is very customer friendly and gets the best job done for you:) Carol is also very customer friendly along with the young lady that issues out the Loaner cars during the day. Technicians are precise and efficient. Thank you to all of them

James

18 de feb. de 2014

This was a routine old change, tire rotation and multipoint check. Additionally, they performed a state inspection and installed the required winshield sticker.All work was performend in a timely and professional manner.

Sergio

18 de feb. de 2014

Exelent service, and Frendly people.. I Recomend Tom Peacock is one of a kind Dealership, a 10 of 10. thanks...!

Donald

18 de feb. de 2014

That service advisor Darrell is great! he really go above and beyond.Exellent customer service! he is a great access to Tom Peacock Cadilliac.

Cheryl

17 de feb. de 2014

The service team is extremely friendly and helpful. I appreciate that your dealership has loaner cars for service since I do not have the ability to stay and wait for service, nor do I have someone that can pick me up and return me to the dealership.

Nate

17 de feb. de 2014

Rick Anchondo & John Fisk are the reason I keep coming back to purchase and service my Cadillacs! Tom peacock had lost me for a wile to Stewart downtown because of the bad service but you guys have really turned it around!!

Dissatisfied_Customer

14 de feb. de 2014

I wish I hadn't purchased a car from here. The sales team was rude and disrespectful to me. I had to return multiple times to the dealership because things were missing from the car. They repeatedly ignored my phone calls and never returned my messages. They did not act like they appreciated my business. I expected by buying a luxury car that I would have a luxury experience but I did not. The car is great but the customer service is atrocious. Not what I would have imagined from Cadillac. Next time I will take my money elsewhere.

Janet

14 de feb. de 2014

Darryl in the Service Dept. is always giving 1st Class customer service. He is the real reason we come so far for service. Very thankful for him. His communication is top notch and always makes us feel as we are his main priority.

Jody

14 de feb. de 2014

Don Knott was one of the best and most honest service peopleI have ever encountered at any dealership. I'm not sure about repair, have not driven the car enough to see if the condition is corrected.

Debra

13 de feb. de 2014

I was very dissappointed in the cleanliness of my car when I picked it up. It was still very dirty with black streaks of water coming down it. (The car is white). The car was not vaccumed at all. I had a Lexus for 9 1/2 years and every time I took it into the dealership it was spotless when I picked it up.

Michelle

12 de feb. de 2014

Purchased a pre owned Cadillac from another Dealership but brought it in to Cadillac to have window tint done and they recommended we go ahead and do an oil change and tire rotation as well as a multi point inspection just to be sure everything was up to date. The staff immediately set me up in a Courtesy Car and treated us so nicely. We did have to go back to the other Dealership we had purchased the vehicle from for some other issue and let's say it was not a Cadillac Dealer. Tom Peacock treats you like Royalty compared to other Dealerships.

Lawrence

11 de feb. de 2014

My service representative remembered my name and provided me with great service , looking forward to seeing Mr John again. I was well pleased

Hallet

11 de feb. de 2014

Seat for 2hrs waiting for oil change should only take 30 min. I think you should let people know how long the wait time is .

John

10 de feb. de 2014

Loved the driver, Abe, who took me home. We had a great time chatting and laughing. Love Darryl, my consultant, he's the reason I come in for service instead of going elsewhere.

James

8 de feb. de 2014

You should be proud of the sales rep David Le you have at Tom Peacock Cadillac because of his approach to sale a Cadillac is what I expected from someone that is selling this type of automobile.

Alysia

7 de feb. de 2014

Ed Stewart was excellent, knowledgeable and very pleasant to work with. He gave me the perfect Cadillac experience! I may be a Cadillac owner for life.

Barbara

5 de feb. de 2014

DARRELL ALWAYS TAKES GOOD CARE OF US SENIOR CITIZENS .ANSWERS ALL OUR QUESTIONS, & HAS SOLUTIONS AVAILABLE& PUNCTUAL FOR GETTING US APPT'S & FRIENDLY . THANK YOU. BARB & BILL DEEGAN

Marta

5 de feb. de 2014

Everyone is always nice and courteous - service is always quick and easy. I used to own a BMW and I dreaded taking my car in for service because it would always take very long, the employees there weren't attentive to the customers and not a friendly environment. I am very satisfied with your customer service at Tom Peacock. thanks

Constance

5 de feb. de 2014

I had a fantastic experience with Tom Peacock's dealership in Spring, TX. My Sales Consultant Bill DeGidio brought it all together for me from the first handshake/introduction to the very end when he stood there waving good-bye to me as I drove away in my awesome new SRX! Bill never missed a beat and I felt extremely comfortable (and grateful) having him guide me through this entire venture. Steve and Rick always made it a point to stop and say hello each time I came back to the dealership during that week. Tom Peacock Cadillac is a first class act and I am proud to be owning/driving one of your cars. (My husband loves the car as well. I think he is jealous...) THANK YOU!

Stephen

4 de feb. de 2014

Everyone was great to be around and helped out. They have gone well beyond with their concern for your good service and are very helpful and honest and that is what I look for in a person or company. Hats off to them doing everything on a timely bases and I will be back on a long term bases as a customer.

John

3 de feb. de 2014

Sales did an excellent job, was understanding and informative about product. Excellent to work with. Overall very good experience, will be back and recommend to others.John M. Sikes

Justin

3 de feb. de 2014

Darrell McCormick, my service representative, was extremely friendly, informative, and communicative. I chose Cadillac for its performance not just in a car, but in its people, and Darrell did not let me down. Very pleased with customer service at Tom Peacock.

Robert

31 de ene. de 2014

I had a great experience the first time with my purchase of a 2013 ats that my wife now drives. So that meant me getting the 2014 ats for myself. Maybe I'll get to keep this one. But really from the sales manager Rick to my sales rep were great. MR . LEONARD Young was outstanding. He did all the he could to make sure that I got the car that I wanted. Also thanks cadillac for making a great car that us the consumer can afford to buy at the cadillac standard.

Pamela

30 de ene. de 2014

Darrell Mc Cormick is the absolute BEST service advisor you have on staff! He takes care of my car as if it were his own! Highly recommend Darrell to everyone.

Shawn

29 de ene. de 2014

We LOVE our CTS-V!! Rashif got us the exact car we wanted and at the price point we requested. Thanks Rashif and thank you Tom Peacock! We will definitely be back and be recommending your dealership to our friends.

Dexter

29 de ene. de 2014

David Le was great. He was patient and answered any and all questions we had for the vehicle. he also followed up several times to ask if we had any questions.

John

28 de ene. de 2014

Darryl continues to make service easy and convenient. Dropped car of at 2:00 pm, given a loaner, and car was ready by 4:00. Usual great job

Katrina

27 de ene. de 2014

I like Tom Peacock because someone is always there to greet me when I walk in the door. I've met almost all of your Cadillac Representatives and they are always super friendly without being pushy. Tom Peacock has the philosophy of developing relationships which I appreciate!

Maria

24 de ene. de 2014

Excellent experience, I will defenitly refer friends and will be a returning customer. Daniella is the best and would love to do business with her again!

Russell

23 de ene. de 2014

John Fisk is my Service Consultant and has always gone the extra mile for me. I know how busy he is on the service drive, but he always makes me feel like I am his only Customer. I am so pleased with the daily driving experience of my Cadillac CTS-V that I hate to bring it in for service. Tom Peacock makes the experience so easy and pleasing that I could not imagine taking my car anywhere else. John's attention to detail and concern with client satisfaction are outstanding. Everyone at the dealership from the Service Consultant to the loaner car girl to the sassy cashier lady that calls me "baby" when I check out make bringing my car in an enjoyable experience instead of a painful one.

Rucker

23 de ene. de 2014

The salesman was very polite, very informative, impressive and made us feel very important in purchasing our new cadilac. got great deall, couldn't ask for any better.Thanks

Ralph

22 de ene. de 2014

I actually drove the vehicle from Corpus Christi to be serviced at Tom Peacock and the experience was the BEST I've ever had at any dealership I've ever used. The service advisor who assisted me Darryl , was excellent! He went out of his way to ensure that my vehicle was properly repaired and I have total confidence in his ability. He is also the best service advisor I've ever dealt with. I would definitely use this dealership again and have already referenced others to use it as well. EXCELLENT JOB guys!Ralph Ramirez

Glenn

22 de ene. de 2014

I am extremely satisfied with my experience at Tom Peacock Cadillac and I feel they went above and beyond to ensure that me and my family were completely satisfied with our purchase. They have a 1st Class operation and truly stand behind their word.....from the Salesperson all the way up to the General Manager.....they are great!Thanks to all,Burl Haney

John

22 de ene. de 2014

David Le was very friendly, professional and easy to deal with. I also really liked the gentleman in Finance, sorry I forgot his name. This was a real nice experience.

Brandon

22 de ene. de 2014

EVERYONE WAS GREAT AND VERY HELPFUL. I DROVE 150 MILES TO PURCHASE A VEHICLE AND BY FAR THIS WAS THE BEST DEALERSHIP I HAVE EVER BEEN IN. CANNOT SAY ENOUGH ABOUT DAVID LE WHICH WAS OUR SALES CONSULTANT.

Katherine

22 de ene. de 2014

We have bought many cars in our 53 years of marriage and I can truly say that buying from Rico Brown at Tom Peacock was the best by far. There was no sales pressure, just an honest presentation of the features of the vehicle. Rico went over and above in providing every possible courtesy even coming to our house to pick up and deliver our vehicle for some custom additions and he has followed up will phone calls to make sure that any questions we might have were answered. The finance manager was courteous and explained all aspects of the purchase thoroughly. This is our first purchase from Tom Peacock but it will not be our last. Thank you Rico for exceptional service

John P.

30 de dic. de 2013

I called Tom Peacock Cadillac to inquire about used car they were advertising on line. I spoke with Justin Zak who not only made sure the car was available but OFFERED TO BRING IT TO MY WORK SO I COULD LOOK AT IT!! That is going above and beyond in my book. He let me drive the car over night so I could make sure it was the right one for me, I have to say this car was in the best condition of any I looked at in the same price range and that was about 6 or 7 over a months time at several dealers. I called Justin to let him know I would be interested in working a deal on this car. When I got to the dealership most of the time consuming elements were already taken care of by Justin. I was in and out in 2 hours (a personal record for me). Signing the paperwork was the longest wait and even that was FAST! While I was waiting I ventured out to the used car lot and browsed a bit. I was surprised to find EVERY car and truck I look at looked to be in amazing shape. It's nice to see a dealer who actually cares about the cars they sell. This is a first class organization all the way thanks Tom Peacock Cadillac and Justin for make this the easiest vehicle purchase I have ever made!

Bob, Retired

18 de dic. de 2013

I had a minor transmission fluid leak on by 2010 Cadillac SRX. Without even an appointment, I was expertly handled by the service staff, and put into a loaner car until my vehicle was ready. The follow-up from the dealership was outstanding, and I was back in my own vehicle quickly. I have been a customer of Peacock Cadillac for 20 years, and that length of time show my confidence in the outstanding service after the sale by these people. I brag about their efforts all the time to people that I know.

Wallace G.

15 de dic. de 2013

Rashid was an excellent sales representative. The buying process was painless. We also want to thank William David for making the financing fit our needs. We will certainly recommend Peacock Cadillac to our friends and family.

Margaret H

10 de dic. de 2013

I buy Cadillac for the service I receive at Tom Peacock Cadillac. Darrell McCormick is the main reason I have had Cadillac. I tell everyone about the incredible service and would not take my car anywhere else. Thanks again Darrell for all you do to make me feel special!

Ram

8 de dic. de 2013

We were shopping online for a dealer and found this one. They immediately contacted me. We made an appt. and when we arrived they knew what we wanted. Leonard Young was our salesman. Very professional as well as having a sense of humor. Our entire experience was great! I highly recommend this dealership! We are SOOOO happy with our white diamond cadillac cts coupe! Best price too!

jbarton62

27 de nov. de 2013

On 9/5/2013 I purchased a Mercedes 2006 S class for asking price. I could not test drive the car because it was in the service dept. being inspected. My salesman, Chad, told me "I had better jump on it because it is a great car and has had a number of calls on it"....so I did. I took delivery of the pristine "looking" Mercedes the next day, still with no inspection sticker and an empty gas tank. I sent out an email that same day addressing 7 items that needed to be addressed including a loud grinding noise from the engine compartment and a severe overall vibration. I was told by Mike U. the Used Car Manager who, btw, is no longer there, that those noises were because it had 130,000 miles on it. Right!! This is not my only Mercedes Mikey!! When challenged, he said that is what the service manager told him. BOTTOM LINE: Mercedes Benz North did over $6,500.00 worth of life-threatening repairs to the drivetrain, replaced all engine and transmission mounts, tie rods, valve cover gaskets, rear main seal, traverse control arm, front end alignment and replaced the AC compressor. SERIOUS STUFF! The car was unsafe to drive and should never been sold. When trying to settle with Tom Peacock Cadillac I was denied what was previously promised and told by GM Steve Hainline, per new Used Car Manager Josh Parker, that "my ship had sailed" and that I had signed a "Sold As IS" Disclosure Agreement. Not even an apology!! This is far from over.......

Dr. Jocelyn M. Pyles-Elo

18 de nov. de 2013

My experience was superb.. Mr. Ed Stewart was my salesperson and made sure that I had what I wanted and needed, he did not rush me, but rather made me feel extremely comfortable with my purchase. He made sure that I knew how to operate my car and answered all of my questions to the point that I had no questions even after I got home. Mr. Alvin Williams was the finance person and made sure that I understood all aspects of the financing, warranties and made sure that I was happy with my payments. Overall, I could not have asked for a better experience. Thank you Tom Peacock Cadillac. Dr. Jocelyn Pyles-elo

Jackie Jackson

22 de oct. de 2013

Everyone that I was in contact with was extremely kind and helpful. Mr. John F. In the service dept was very helpful as well as the cashier in that dept. The young lady that helped me with the loaner car is a jewel. My hats off to Tom Peacock.

HolyTara

1 de oct. de 2013

This is my 3rd cadillac from this dealership...that should say it all :)

SimonM - Montgomery TX

10 de sep. de 2013

We had researched which car we wanted on the internet, we told our salesman (Larry) we didn't want any pressure - he was excellent. We quickly came to agree on a price and wrote the check. Buying a car (for a change) was a pleasant experience!

Cadillac fan

4 de sep. de 2013

I highly recommend Tom Peacock Cadillac to everyone!!

Dave Martin

2 de sep. de 2013

Rashid Floyd did an excellent job getting me into a new XTS. Good salesman, and the rest of the dealership was good as well.

Jackie Jackson

27 de ago. de 2013

My experience at Tom Peacock Cadillac was one that I have never experienced before from a car dealership. All the staff was very friendly and professional. My salesman, Mr. Richard Blueitt, was very professional and friendly in his dealings with me. I highly recommend him to others looking to buy a Cadillac. Hats off to him for making my experience an amazing one.

Cooper's from Houston

23 de ago. de 2013

I visited another Cadillac dealer on the same day that I bought my new SRX from Tom Peacock. I will not name that dealer... Let me say that I love my SRX and the Personal attention we were given during the sales process. Tom Peacock needs to have their Sales people (Rasheed an Ladonna) outsource their Professionalism and Talents to other Cadillac dealerships. The dynamic duo as I see them, went to work and treated ME as if I was the FIRST Cadillac customer to walk into Tom Peacock of all times! Wow! I have already recommended and introduced a friend to these two Wonderful individuals and she was impressed also! Go Tom Peacock, I must ADD your entire Staff is the BEST! I love Tom Peacock Cadillac! The Coopers!

Wayne

22 de ago. de 2013

Tommy Simon was very professional and I enjoyed being his guest. Even after leaving the lot, he was easy to contact and he happily helped me with any questions I had. Great experience from a great salesman.

Becky,Caddy Diva

10 de ago. de 2013

We have been a customer of this dealership, Peacock Cadillac, since July, 1994, and continue to come back because of the exceptional customer service and customer satisfaction that is provided. One of our cars, a 2009 Cadillac CTS, was brought in to get a repair, and after the repair was complete, we were given the opportunity to drive the new Cadillac ATS. We were impressed, and proceeded to purchase the new Cadillac ATS that day. There was no high pressure, and all of our questions were answered. We ended up driving the new Cadillac ATS home that afternoon. It was the fastest, smoothest, and most satisfying car buying experience we have had. This dealership puts the customer first, and is an example that other dealerships should follow! Our special thanks to the Peacock Cadillac Service Department, and their Sales Department.

kkhughes

12 de jul. de 2013

WORST Car experience ever. Not sure about buying a new car, I'm sure they may be better than the Pre-Owned vehicles personnel. DON'T EVER BUY A PRE-OWNED ANYTHING FROM THIS PLACE. Came down $500 on price but then when I was signing paper work, I see a "Dealer Prep" fee of $299.00. I was pissed because in otherwords, they took off $500 but then added back $300. I HAVE NEVER EVER HAD TO PAY FOR "DEALER PRE" AND ESPECIALLY $300. All the other dealerships we didbusiness never charged this and still always filled up with gas and detailed inside and out. After a lenghty discussion they took it off but when we picked up the black truck,it had only 1/2 tank of gas and it hadn't been washed. Finger prints all other and smudges. No extra key and they say because it is "as is". Also, was going to do someother repairs and never heard back from them. Horrible, Horrible!! I will tell everyone I know. Used Car Manager is very shady.

WrapwithDionne

12 de jul. de 2013

I was looking to purchase a new car and had visited several dealerships and given the run around. I saw a posting on Facebook for this dealership and a contact person. I went in on July 1 and drove off the same day with a brand new car. LaDonna and Tony in finance were very helpful in closing my deal. I now have a brand new 2013 Cadillac ATS.

Gio R.

11 de jul. de 2013

I walked in looking for a used CTS but left with a brand new ATS thanks to my sales lady Stacey, she was very polite and knowledgeable about the car, as fo the service i recently came to get an oil change, I didn't have an appointment but they still managed to get me in and out of their in a brief amount of time. This is a great dealership I will definetly come again when im looking for a new car!

Tiffiney W.

16 de jun. de 2013

First off I purchased my Escalade from Tom Peacock a month ago and was extremely pleased with their service and the process. They worked diligently to insure they were meeting my needs. However this review is related to my first service visit to have Mug Guards installed on my Escalade. We drove down from San Antonio and the staff was very attentive through the whole process. Because we were just driving in we had all our luggage in the truck so the young ladies in the loaner department went out of their way to find us an Escalade loaner to accommodate us. I plan on doing all my business with this dealership in the future. Its worth making the three hour drive from San Antonio because I know they will take excellent care of me and my vehicle. Special Thanks to Joshua P, Shelviz, Lisa, and Tiffany!

Satisfied Customer from Tomball

11 de jun. de 2013

I have bought many cars and this experience buying my CTS was by far the best! My sales lady Stacey was great to work with, she was very friendly and knowledgeable about the car. The people that work at this dealership are not pushy at all and each person is friendly and sincere. I look forward to a long relationship with this dealership. I will recommend them to my friends and family.

Pam

7 de jun. de 2013

Tom Peacock has a wonderful staff of many fine quality individuals. My experiences with Tom Peacock has always been very, very satisfying. Very professional!

Madie H

2 de jun. de 2013

I recently purchased a Cadillac CTS from this dealership and I had such a great experience. I drove from San Antonio to Houston and from the time I walked in to the time I left with my vehicle the customer service I received was exceptional. I would definitely buy from them again!

Liz Tackett

19 de may. de 2013

My entire experience with Tom Peacock Cadillac has been a great one, starting with my salesman, Kelly Baker who bent over backwards to get me into the car I wanted, to Darrel McCormick which made my oil change (which I always dread) a pleasant one. I never had to leave my house, and my oil was changed, tires rotated, vacuumed, washed, topped off with gas, and I even received a $50 VISA gift card. Now that's customer service!

LynnReed51

27 de abr. de 2013

Tom Peacock is the BEST IN EVERY WAY! I traveled from Beaumont, Texas to Spring Texas because Tom Peacock is the Best! Now I am happy to say I now reside in Spring, Texas close to Tom Peacock:) Rick, my service manager, is always customer friendly and takes care of every detail. He takes the initiative to find things wrong with my Escalade, when I don't even know. Big thank you to Rick! I will always be a customer there because the way they treat you, service is great and the whole facility is attractive and inviting. THANK YOU TOM PEACOCK!!!!

Pam

26 de abr. de 2013

My experience was great! Overwhelmingly great!! My salesman, Walter Dillard, was/is a very calming, very professional, and a very knowledgable individual of the product sold. He overextended himself to make the transaction a success. He is very much an valuable asset to Tom Peacock Cadillac. The sales manager was/is very pleasurable and helpful. Diana was a signature end to a super, wonderful experience! I would recommend this dealership to anyone, and everyone. I love my car, the transaction was non-irritable and I am so glad that I purchased my Cadillac here.

Gary Dempsey

15 de abr. de 2013

This is the best car dealership I have ever encountered in my 68 years! From the deal to post-deal service they have done nothing but impressed me. The Cadillac SRX we purchased is a great vehicle. We drove the crossover vehicles at Lexus, BMW, Mercedes, Nissan and Chevy. The SRX is by far the most comfortable and quietest of all of them. The total experience at this dealership is far better than any. I recommend to anyone to go to Tom Peacock Cadillac on I-45 North and ask for Daniel.

Larryh

13 de abr. de 2013

Ricardo was very pleasant and knowledgeable about my problems and dealt with extended warranty people efficiently and to my advantage. I was pleased with the speed and accuracy of my repairs--as well as the total cost. Thank you.

Eugene and Evis Becton

6 de abr. de 2013

Hats off to Greg Asher for such awesome service shown to me and my husband from start to finish.

BAM

5 de abr. de 2013

I have purchased many vehicles in my day. Purchasing two cars XTS / ATS made my time and decissions so easy. Mr Ed Stewart sales person welcomed me and took time out with me until I was completely satisfied with my selections. The guys in financing took time out until I was satisfied . No pressure to sign. Everyone there make you feel like an old friend.

R. Griffin

3 de abr. de 2013

The entire dealership demonstrates a professional atmosphere. I was impressed with the welcoming vibe that began as soon as I turned on the property. Mr. Rodney Williams was a great salesman and he offered regal customer service. I did not feel pressured however he clearly made me aware of all my options. The finance manager was friendly and understanding. After the purchase, Ms. Lopez extended the excellent customer service as she made me very comfortable with my new purchase. I am very pleased and I will consider Peacock for service and future purchases.

LeslieHart

27 de mar. de 2013

I went in on 03/01/13 to get a part for an friend who owns a CTS. I was approached by LaDonna asking me about the part. I told her the part was for a friend and I did not have a car. LaDonna asked me and my boyfriend for 20 minutes of our time and she guaranteed that she could get me in a car. We filled out the application and waited a few hours and she came back and told us to return the part and call and get some insurance. The deal was for a 2013 CTS. I called and paid for full coverage insurance. We then were sent over to financing to sign paperwork, which is what we did. We were handed keys and we left. As of today we have been to that dealership every week because they are asking for different documents. I found out on 03/23/13 that the deal has not been finalized. I tried calling the finance company and they cannot locate me or my boyfriend. I have been calling the dealership everyday and can't talk to anyone. I do not know what is going on with the deal. Oh! I also gave them $1500 for a down payment, which they have cash the check and it has cleared on my account.

d2k2vic

7 de mar. de 2013

I was extremely satisfied with my recent service experience with Tom Peacock Cadillac. My ATS needed a CUE software update. The only day I could take my car up to the dealership was on a Saturday, so Diana and Wayne worked together to come pick up my car from my job (a far drive) during the week, leave me with a loaner, and then drop off my car after it was ready, on the same day no less! On top of that, my car was washed and cleaned, filled with gas, AND I was provided a gift card for the inconvenience! My Cadillac ATS purchase was already great, the service I received is icing on the cake! Keep up the EXCELLENT work!

andyp1971

7 de mar. de 2013

1. Salesperson did not know how to change the dial on the radio let alone bigger user questions.2. 90 days later and they still have not called about my license plates. When the first paper ones expired and i went to ask about what to do, they claimed that they had no record of me.3. Called to set a required Cadillac service appointment.....got a voice mail in service, left a message and never got a return call.4. A survery from Cadillac asked if the dealer explained various different things about the car including if they've sent a technician to my house to properly install the garage opener. About 50% of the benefits I had no idea were available/offered.5. A follow up phone call would have resolved about 80% of the many questions I still have but once they sell you a car, you are on your own.Buyer beware of Tom Peacock Cadillac. They are not the "high end" dealership that Cadillac dealerships should be.

Cadillac Fan

1 de mar. de 2013

The Customer Service Team at Tom Peacock Cadillac. has been one of the best that I have dealt with in my car buying experience. They don't push you into buying just their cars, they give you all the time you need to make up your mind. I really like the atmosphere there when buying a vehicle. Ladonna, Chelvis and the rest of the crew are the best. One of the best experience I've had when purchasing a vehicle. I would recommend this location.

haleygross

21 de feb. de 2013

My name is Haley Gross and I was looking for a VW New Beetle. I searched and searched, I found one at Tom Peacock. When I went to test drive the vehicle the employees were very friendly and willing to help. This was my first vehicle to go and buy with my parents and I felt very welcomed and taken care of. Kt Ahmed was the man who helped me with the vehicle he was very nice and helpful. Then when it was time for all the paper work me and my parents met with Mike Brodeur he was funny and very helpful. He made sure to take care of my parents and I. I enjoyed going there and would recommend it to anyone.

mayra523

20 de feb. de 2013

Ask for Walter, he is pleasant to work with and responds promptly. Mike B in Finance makes the final steps easy and painless. Everyone is friendly and welcoming.

Sunshine Kaye

4 de feb. de 2013

The initial visit is WONDEFUL, but once they make the deal the great service faded away. The finance Manager Josh was very unfriendly. He failed to fully go over my contract at signing. He rushed me through the signing and when I asked him to further explain he did not. There was also a young lady who monitored the snack area, she was very unfriendly. A friend and I asked her to help because the coffee was low. She acted like she did'nt even hear us. then I asked her again and she got this ugly attitude and frowned for no apparent reason. I had to learn about the many benefits my contract offered through the internet. And thank God for Onstar, they also explained more of the benefits I had. I've gone in several times since my purchase and discovered that customer servic is just poor. I have decided to go to another cadillac dealer for service. I will never refer anyone to this dealership. I would like to add that my salesman was great despite what I experienced with others.

TSPURS

26 de dic. de 2012

Phil worked a deal with me over the phone. I then committed to make the purchase over the phone and informed Phil that I would be in to finalize the deal. Phil was outstanding in handling all aspects of the deal. I was more than pleased with his level of commitment to insure my total satisfaction. I would certainly recommend anyone to do business with Phil and Tom Peacock Cadillac.

SpankyLake

13 de nov. de 2012

Tommy is a great sales person, my family and I have purchased three vehicles from him. We also met with Greg Asher the sales manager he helped us get a great deal on our new Cadillac. Thanks

Customer

12 de sep. de 2012

My wife and I purchased a new CTS in June from Tom Peacock. It took nearly 7 hours to complete a cash purchase. It went downhill from there. The delivery person of the car to our home did not inform us of the features of the car as we were told would happen. The personal belongings from our trade in were not delivered as promosed. In fact, they were lost. It was an overall disappointing experience. I would never recommend to anyone to purchase a vehichle from this dealership.

sheila.lastrape54

30 de jun. de 2012

I have purchased several luxury vehicles during my lifetime; i.e., Lexus, BMW, Range Rover and never was the transaction from the front-end to the back-end as smooth as it was purchasing this Escalade Cadillac. From the first point of contact Cornelius went over and beyond the call of duty for a salesman to make this event one where I will definitely recommend him as well as Tom Peacock Cadillac to family and friends!!

goodycarter

12 de may. de 2012

I visited your store today at 4:00pm and no one even asks if we needed help, said hello or someone will be with you. I believe you have a good dealership, but today I wasn't sure. There was a tall lady talking to the reception desk that looked at us out the conner of her eye, but again never said anything. I told my wife you all was most likely having a bad day... Thanks

RubyLobo

8 de mar. de 2012

Just leased a CTS for $12,000 and I'm thrilled to pieces with it. I've been driving the same Chevy Cavalier since just out of college, and I'm so excited to have my first luxury car. And to think in a couple of years, when the new has worn off, I can just turn it in and get another one! At first I wasn't sure if leasing was a good idea, but after I added up the miles I put on my car, I was better off leasing than buying. George was SOOOOOO patient and helpful, and made everything incredibly easy. See you in 2 years George :)

William Bailey

8 de mar. de 2012

Bought a certified used CTS - finance sold my wife diability insurance ($1500.00) that was never actiated. Paid car off early - visited dealership for refund - told they would apply it toward principal - never happened - paid car off - approaching one year since purchase - still can't get my money refunded. Lots of promises - not action. Beware of after the sale service - it doesn't exist.

rd2012

17 de feb. de 2012

BEWARE!! Tom Peacock is advertising that you can purchase a new fully loaded CTS for $12,000 cash. This advertisement was aired on TV and if you call both the receptionist and sales person, they will tell you there is no catch, that the car is yours for $12,000 cash upfront....BUT THERE IS A CATCH. The $12,000 is a one pay on a lease and you will have to trade in the car after 3 years or pay the full amount of the vehicle's worth (which wasn't disclose to us right away, it require continuing questioning of the salesman on why the dealership was selling CTS for $12,000). The sales person tried to still tell us that this wasn't a "lease" but obviously this is a REALLY BIG FALSE ADVERTISEMENT CAMPAIGN. I hope you don't waste your time at this dealership or get duped getting a CTS and find out later that you have to return the car!!

Walton

18 de ago. de 2011

I needed to buy a vehicle for my daughter to take back to college. She found what she wanted at Tom Peacock Cadillac. I called the dealership and spoke with Phillip Nguyen. From that point forward it was first class all the way. Phillip was more than just helpful....he was incredible. He worked hard to get me a great deal. My daughter got a great car at a great price. I could not be more pleased. Like I said, this is the way to buy a vehicle. I would not hesitate to go back to Tom Peacock Cadillac!