Ron M

29 de jul. de 2014

my air conditioning started acting up while on vacation in Charleston in the middle of July. I called the service department and they were able to accommodate me the next morning. The quality was good and timely. Service department was easy to deal with.

Doug

28 de jul. de 2014

My wife and I have both taken our Volvo to this dealer and they are terrific. I didn't even buy the car from them and they treat us like their #1 customer.

SCJack

25 de jul. de 2014

We had one need and one desire both of which Bryce Salyers of the Rick Hendrick's Volvo sales staff absolutely resolved for us even more than we imagined possible. Desires come first when your wife is struggling with breast cancer and her desire was for a convertible. Understanding the importance of our request, Bryce put us into the most fantastic convertible we had ever driven, the C70. Reality, however, never takes a vacation so our need (just a few weeks later) for a replacement for our aging S80 sent us back to Rick Hendrick's Volvo where Bryce once again totally met our needs both from a taste and financial perspective. We have always been leery of dealerships and their sales staff but given our experience with Bryce and this dealership we would recommend it to everyone.

Lisa R.

24 de jul. de 2014

I bought a Mini CooperS Convertible two years ago. I have always received excellent service. I live two hours away and was worried about buying a car from a dealership that far away. However, when the Mini goes in for service, we are given a loaner car so my husband and I can go eat lunch, shop, etc. I have never dealt with any other car dealer who does this. While we are out enjoying ourselves around the beautiful city of Charleston, we know that the Mini is getting the best service possible. When we get back, the Mini has even had a wash! Any questions or concerns I may ever have about the car are addressed in a professional, courteous manner. Couldn't be more pleased!

Terry

24 de jul. de 2014

Every employee from the sales staff, to the finance people, to the service employees are wonderful and helpful. They never make me feel silly for any question and even wash my car when I get my oil changed!

MTaylor

18 de jul. de 2014

I recently took my 2008 Volvo XC90 in for routine service. Because I had to drop off my car late in the afternoon and was driving from 70 miles away, I was granted a loaner car (of course a 2013 XC60~extremely nice and well-planned on Volvo's part!!). The service was quick and the customer service was excellent! I look forward to having to take my car back in! Thank you Volvo of Charleston!

Kesha

17 de jul. de 2014

Purchased my Paceman from Mini of Charleston. And I couldn't be more happy!! Everyone one there is awesome!!! From buying my car to having it service. I don't feel like just a number!! Thank you!

Russ

10 de jul. de 2014

All of the service people are very professional and helpful. They are knowledgeable and always go out of their way to solve whatever the problem is and to be respectful of the owner. I have had Volvo of Charleston work on my Volvos for over 25 years and the great service has been consistent.

Rb Volvo fan

9 de jul. de 2014

We moved to this area about two years ago. Rick Hendrick service has been absolutely wonderful. The best treatment from any dealership ever! We purchased our Volvo in Florida but have had all our service done here...they make us feel like this is home! :)

Volvo family

9 de jul. de 2014

Amy helped me over the phone with a check engine light issue and quickly got the ball rolling for the repair. She had a Volvo loaner car ready for me when I arrived and the next morning I received an email with repair details. The service department took care of the repair and also reported tire wear and fluid levels. I always feel spoiled when I pick up my shiny, clean car. We bought our second Volvo from RH 5 years ago and appreciate their dedication to customer satisfaction. Keep up the good work.

lweir

24 de jun. de 2014

The staff of the mini service center are extremely knowledgeable and always happy to help. My recent experience was as good as the previous ones.

Earl & Elvira Edmund

22 de jun. de 2014

By Earl and Elvira Edmund from Summerville SC | June 21 2014 Both Elvira and I drive Volvo Vehicles, my vehicle is an S80 and I get excellent service during each visit as I have come to expect. My service provider Amy is great. Elvira drives a V70 which she just brought back to South Carolina from Arizona. This first visit was in May and the service was for rough idling and power lost during uphill and acceleration. The second visit was two weeks later and when I picked up the vehicle it lost power less than two miles from the dealership. The next day I call and spoke to Amy and she had the vehicle towed to the dealership. Long story short the vehicle was fixed and I do not have any issues so far. We have been Volvo drivers for the last 10 years and have used Volvo dealers in several states. I am looking forward to the same excellent service from Rick Hendrick Volvo that I have accustomed to over the last 10 years.

MINI Fan

20 de jun. de 2014

I like to change the oil in my MINI between the free service intervals. Unfortunately I drained the oil and didn't have enough oil to refill it. My friendly MINI service advisor suggested I have the car towed in at no cost under the warranty coverage. The flat bed was here in no time at all and I travelled in the truck to the dealership. In view of the short notice, I expected to wait for several other jobs to be completed before they got to me. However to my surprise and delight they soon had the car on a lift and I was on my way with an engine full of fresh oil, in a spotlessly clean car, much faster than anyone could reasonably expect. Where else can you get service like that?

Linda

19 de jun. de 2014

I always receive exceptional service at Hendricks. This is my third car purchased and will continue to buy from them.

RussM

17 de jun. de 2014

We have owned 7 Volvos. Many of those purchased from Rick Hendrick in Charleston. They are professionals in Sales and Service. Mark, the mechanic has worked on our Volvos for 20+ years. He is superb. I trust them and they never let me down. RussM

Dana

13 de jun. de 2014

It is easy to use online scheduling for appointments.

Cecil Dye

5 de jun. de 2014

We have been dealing with Hendrick for 3 years and two different S80's; one purchased there. Will buy our next car there. Of course they do all our service.

BMWCCA Member

25 de may. de 2014

We recently got into a new BMW X3 and couldn't be more satisfied with the whole experience of working with with all the folks at Hendrick BMW. We were treated with a high level of respect and courtesy that is uncommon these days, and the transaction was handled in a very professional manner. Follow up courtesy calls made sure that we are completely satisfied with the vehicle. They even provided a follow up class on the operation of the car's many features to help us get completely comfortable with everything.

TMD... M is for MINI !

21 de may. de 2014

I have been a member of Team Hendricks for the past 8 years with my wifes Honda Oddessy Minivan, which she loves. I purchsed my MINI 2 years ago, and have been smiling ever since. I base my purchase on the service I receive, as that is 98% of the dealing you have with the company you buy from. WOW! The poeple are great, from the sale person right over to the service group. Very courteous, very up front, no hidden agenda. Just good old fashion "let us take care of you" atttitude. I will buy all my future cars from Hendricks, as the price is fair , and the service is wonderful. Please check them out, you won't want to go anywhere else. Please go see their service team for yourself. You will be impressed!

Gerald Kellett, C30 Owner

19 de may. de 2014

Service Department people are professionals -- well-trained, courteous, efficient. Their Saturday special, a courtesy tire-rotation, is an example of their dedication to providing Volvo owners with superior service.

VOLVOXC90-2013

19 de may. de 2014

They really make it easy to get a car serviced! Never a hassle, always solutions. Very satisfied!

David R

19 de may. de 2014

Have not had to have any repairs made to my C70, just routine maintenance. Great vehicle. Being able to get a loaner while service is performed is a huge plus.

HowellJim44

14 de may. de 2014

The buying experience at Rick Hendrick BMW was by far the most pleasant I have ever had! My sales advisor, Tom Heater, was a joy to work with and really helped me decide exactly which model and style to get. I felt that I received a good deal without having to haggle--how refreshing! I have had limited experience with the service team but they have always made me feel welcomed and appreciated. I always recommend Rick Hendrick BMW to my friends and business contacts.

Jet B.

14 de may. de 2014

The service staff is always courteous and professional. If a customer is the curious type and has questions or concerns, the mechanics are always happy to face customers and explain the work needed and what steps will be done. And as usual, the quality of work is top notch. They clean your car after servicing it, and provide a loaner if you need one.

Claudia

14 de may. de 2014

Mary Skinner made purchasing a car FUN! Beautiful dealership, no pressure. Excellent service department. Traded my Mercedes GLK in for a loaded 2014 Countryman and could not be happier!! I will always have a MINI thanks for MINI of Charleston.

TEETIME

12 de may. de 2014

I took my Mini to Charleston for a paint job covered under warranty,a seat replacement also warranty, and as I was there had them do all service that was due. Being in Sunset Beach NC they were my closest dealer. They did a MAGNIFICENT job on the paint and seat replace. There service dept. was excellent especially the service advisor Chris Wells ( the best ) . Chris made everything go smooth and easy making my experience a very enjoyable one to say the least. I would rate them a 10 out of 10

Jill B

7 de may. de 2014

Having been to many dealership service departments over the past 40 odd years, this one is simply the best - for all the reasons listed above. Honest and they go out of their way to keep their customers happy. I highly recommend them.

Pamela W. Graham

6 de may. de 2014

William & Walter were incredibly helpful & nice to me. As busy as they were, they were still able to get me out in a decent time w/a clean car!

Margie V .

6 de may. de 2014

It was a pure joy to buy my car a year ago in Charleston. I had tried to buy a mini in Jacksonville, Florida but had a horrible experience. It was totally different at Rick Hendricks. It was the most professional and personal experience I had ever had. I gladly travel three hours to have my car serviced at this dealership. Service is the key!!

sec

25 de abr. de 2014

Service was excellent...personable and efficient.... great job!

Sharon B.

25 de abr. de 2014

I purchased my 2004 Volvo S80 from another Hendrick dealership, but came to the Volvo dealership for maintenance. The service manager got my paperwork done and had me on the road in a loaner car within 15 minutes of my arrival, and the work was done hours faster than I expected. The car was washed and detailed when I picked up, and they were very thorough in their explanations of the work completed. I always worry about added expenses when using a dealer for service, but it was no more than going to a private garage, and I had the loaner and clean car to return to! I will certainly be coming back here for service!

Love My B

24 de abr. de 2014

Great customer service. Diligent in finding the problem!

RG

24 de abr. de 2014

Very good job on my scheduled service. Car was done on time with no surprises.

david

24 de abr. de 2014

Excellent service department, fast and friendly. Great environment!

Two mini family

15 de abr. de 2014

My husband purchased a Countryman with automatic transmission and absolutely loves it. Two months after that I purchased a Roadster with Manual transmission and WOW! Of course both are Turbos. When we bring our vehicles in for the annual service our adviser is knowledgeable and the service is performed in a timely manner.

Tom

12 de abr. de 2014

Always great at Hendriks. This is our only place to go for service for over 20 years.

MKeeler

10 de abr. de 2014

From the sales team to the service department everyone at the MINI dealership has been easy to work with. They always exceed my expectations and go above and beyond to ensure I'm a happy customer. I won't ever buy another car from anyone else but Rick Hendrick!

Cougar Fan

8 de abr. de 2014

Recently had my 2008 XC-90 in for its 75,000 mile service. As usual, from the loaner vehicle to the delivery of the car back to me, everything was excellent. The way I have always been treated by Vovlo of Chalreston.

Jack Owens

27 de mar. de 2014

I have bought 3 new cars from Rick Hendrick BMW going back to 1996 and would recommend them without hesitation. Mary Claire Hamrick has been my sales person and I feel she is truly concerned that the customer has the best car buying experience possible. The service department is top notch and always considerate of the customers time. I am a "car guy" and have owned many good cars over the years and Rick Hendrick's service is tops. My BMW is a delight to drive and I doubt that I would shop anywhere else if I ever decide to replace it.

Carolinagirl18

26 de mar. de 2014

I advised the Customer Service Specialist that I needed the maintenance appointment completed within a certain timeframe and they were able to exceed my expectations! Everyone is so professional and personable!

jozeph lemon bmw lover

25 de mar. de 2014

Everyone was so helpful great crew always feel like I'm home when dere

Ed W

25 de mar. de 2014

I moved to Charleston ten years ago with my Volvo V70 Turbo. I have been using Rick Hendrick Volvo of Charleston for ten years and credit them for keeping my car moving and providing me with excellent service at a reasonable cost. The in and out service to change bulbs and wipers is a time saver and the service is provided with a smile and with ease. I always appreciate the loaner car for the major work.

BobB

18 de mar. de 2014

I had a sunroof issue and called Mini of Charleston for service. I'm 90 minutes from Charleston and they set me up with a free loaner for the day. It was a new Cooper S Countryman, which matched my own Mini. I was visiting Charleston when they called and said they needed to order parts. Rather than returning to the dealership, they sent me home with the loaner for six days. It was a generous act that made the entire experience much better. I returned when the car was ready and was in and out in 5 minutes and back into my own car which had been washed and vacuumed and prepared for my return. Mini of Charleston came thru and made certain that I had a positive experience.

MK

18 de mar. de 2014

I purchased my BMW's over seas, and Rick Hendrick BMW takes care of them as though they built it and sold it to me themselves. That Pride in the BMW brand is why I will let no one else service or repair my current BMW. Their work ethic, professionalism, expertise, Pride and simply Amazing customer relations are exactly the embodiment of what BMW is. There is a BMW dealership in my home town, BUT, I choose to drive over 90 miles to get them to service my BMW and it is without question worth every minute and mile on the road. Thank You Rick Hendrick for such a Truly Professional Team! Cheers! MK

KatS

18 de mar. de 2014

I made an appointment with BMW for a regular service and had a great overall experience. While my car was being serviced I asked them to check out some scratches I had from road work. Because they couldn't fix it in one visit due to weather- they told me to come back and they would finish free of charge. Thanks Kevin and Brian!

maprice

18 de mar. de 2014

a very enjoyable buying experience,also their service department is very professional and through.

Glenn

10 de mar. de 2014

The service experience is great at Rick Hendrick Volvo. Your appointment is easy to make online or over the phone. You can also request a loaner car if you need one. My experience was an easy appointment to make; a great loaner car; on time completion; a call to let me know the car was ready; and a complimentary car wash! I only wish they can make some adjustments to the service desk area and give the service managers more room to work in while you check in.

Volvo believer

6 de mar. de 2014

Have purchased 7 Volvos since 2002 from Volvo of Charleston. The sales staff and service department are the best anywhere. I have owned 12 Volvos and have been to dealers all along the East Coast. They are professional and just want to make you satisfied.

drbroadway

5 de mar. de 2014

...Met the gang....just move here. They all were very helpful and the work was done well and on time. Give you a sense of confidence. Thanks Rick Hendrick BMW PG

B. Orthman

4 de mar. de 2014

It took a month to get the camera replaced because they had to order it from Germany. At least they provided a loaner vehicle, but it should have not taken this long. Service overall was good though - no real complaints.

GViz

3 de mar. de 2014

Attentive and efficient service advisers, the most recent contact was James Jackson, and all that I've dealt with appear knowledgeable, well trained and aware of the value of positive P R. The facilities are attractive and comfortable. For longer service requirements loaner cars seem readily available . The Service Managers, Rob Moore and his predecessor, LaFlame (sic) were both readily accessible to the service customer. Repairs were done correctly and no call-backs were needed. This review covers several visits over a 2 year period.

Florence Covington

2 de mar. de 2014

I bought my car from Volvo of Charleston. Have always been pleased with the dealership and all the people associated with it. Excellent Service Department and very professional and knowledge people. Top ratings to you in all areas.

Arthur

1 de mar. de 2014

Rick Hendricks BMW-Charleston, SC is a great location and dealership to have your vehicle serviced. The location is in a great spot in Charleston, and Terry Troutman is a fabulous service writer. He will definitely take care of your service needs.

BevB

28 de feb. de 2014

Even though I did not have an appointment, I had a serious need for service (my battery wasn't charging) and they took me right in so I wouldn't be stranded. I was kept apprised of the repairs (an alternator had to be overnighted) and was able to pick my car up the next afternoon. Definitely excellent customer service and it is most appreciated.

OGB

26 de feb. de 2014

A better than typical BMW dealership with excellent service, enthusiastic personnel and great cars

J Berlin

26 de feb. de 2014

Even at the last minute, I was able to schedule next day car service along with a loaner to get to my daughter's soccer match!

Cecil Dye

25 de feb. de 2014

Excellent responsiveness, over and above the basic service. Management pays attention.

JenG

18 de feb. de 2014

The service department was very helpful in getting me an appointment and servicing my car quickly and efficiently.

happydriver

17 de feb. de 2014

The service was just as promised - thorough, completed by the promised time, and easy. I had to change my appointment time twice for different reasons and they readily accommodated the changes. I'm completely satisfied!

Lovemyvolvo

15 de feb. de 2014

Great service as always. Beautiful loaner car while mine I'd bring worked on.

Michael Gaston (President of the EXchange Club of

11 de feb. de 2014

Michael Gaston (President of the EXchange Club of Cane Bay) uses Rick Hendrick services on his C70 Volvo , my personal service person (Courtney Sullivan) always treated me with five stars services, she always get me in and out in a reasonable time, and if the service will take that 2 hours longer she will provide me with a loaner. Highly recommended.

David Smith, Jr

4 de feb. de 2014

I have been in the service industry for over 30 years now, and the people in the BMW service department has always provided me with stellar service. They are very courteous and respectful. I thank them for really showing me that they appreciate my business.

Ken

4 de feb. de 2014

Rick Hendirick has assembled a great team at Hendrick BMW in Charleston. A Rick Hendrick rep is always engaging you every step of the way and they don't leave you stranded in the lobby or waiting room.

Faithful Fan

28 de ene. de 2014

We have had our Volvo XC90 serviced at Rick Hendrick for 3 years since moving from another state. They have honored our 5-year/60,000 mi free service agreement without question and recently attempted a quick fix on a door I had damaged. They couldn't fix it without major new parts, but returned the car with no charges at all. We continue to be very pleased with their service.

Mr O

22 de ene. de 2014

From the purchase of my certified X5 to the change of hands was impeccable. Corrections to minor issues were handled promptly, efficiently, on schedule and always with a smile. Would absolutely recommend this dealer to anyone wanting or requiring top of the line service and high performance vehicles.

Brad Hottel

22 de ene. de 2014

From making the appointment to picking the car up, everything was great. I will definitely use them for all my service needs.

Dave

21 de ene. de 2014

I recently took my car into Rick Hendrick BMW for a tire repair and a check engine light and I was completely blown away by the great service I received! I would definitely recommend them any day.

RJB

19 de ene. de 2014

New to the area and first time visiting Charleston Mini for service. Totally satisfied and can't recommend Chris Wells enough.

Debbie Stanitski

14 de ene. de 2014

Excellent car buying experience (have done this multiple times). Excellent service quality. Phone answering at Volvo Service needs work.

A Allen

13 de ene. de 2014

I have always received great service from Volvo of Charleston. Great customer service every time I am visiting.

Shiela Martina

10 de ene. de 2014

Volvo dealership always washes my car whenever I have service done. Their coffee is second to none and the atmosphere is welcoming and comfortable. I am thoroughly enjoying my Volvo and am so glad that I was able to purchase what I call my dream car! Thank you Volvo!

A. Hutson

6 de ene. de 2014

The service department at Volvo of Charleston is by far the best! My 2007 XC90 was just in for repair work and Amy took great care of me! I was given a very nice loaner car and my car was ready when promised. I look forward to trading it in the near future with Damon, who always provides a wonderful sales experience! Thanks Volvo of Charleston!

Charles Brunson

6 de ene. de 2014

I've owned my MINI Clubman S for almost 2 years now, and it's exclusively serviced at MINI of Charleston. From the first time I walked through the door and met Stuart Kestenbaum, to dropping off and picking up my MINI with Chris Wells, the service techs, the parts advisors- all top-caliber personnel who really know MINI! The facilities are 2nd to none- I have a ball looking at the Motoring Gear and the new MINIs in the service area, or simply talking shop with Stuart or Chris. I've never had a dealership make me think this far in advance about my next car- MINI of Charleston has done just that. I will almost certainly replace my Clubman with another MINI when the time comes, and MINI of Charleston is the prime reason why!

AToregas

6 de ene. de 2014

I am a 30 year old single women, who is absolutely in love with her 2009 S40 manual Volvo. Since I have moved to Charleston, SC, on my own in 2010, there has been ONE place that has ALWAYS FELT LIKE HOME - and that it - Rick Hendrick Volvo on Savannah Highway. My beloved Volvo and I have 200,000+ on the road together, and the fantastic team at Rick Hendrick Volvo have done an amazing, friendly, thorough, and cost affordable job of keeping us on the roads. The team is always eager to meet me when I pull up, and help me with everything from tire rotation, to testing new Volvo models, to replacing my engine block. What they have done for my vehicle, and for me as a person, are priceless. No matter what mood I am in when I enter the doors of Rick Hendrick Volvo, I am always smiling when leave. Special thanks to Chris Jorudd and Donald Smith, they are truly amazing representatives of Volvo quality and service. Thank you Rick Hendrick Volvo team!! -Loyal Volvo Owner/Driver/Enthusiast

Lane A.

2 de ene. de 2014

As always, my service experience with Rick Hendrick BMW was quick and I was out of there with a loaner within minutes. My car was service (30k miles) and ready earlier than promised, and the whole experience was painless.

Bert H.

24 de dic. de 2013

BMW Service is exceptional. Attention to detail is terrific. Desire to go beyond what is required is refreshing..

Stanley and Janice Walker

24 de dic. de 2013

"Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.

dg

20 de dic. de 2013

We just moved to the Charleston area from Scottsdale, AZ and have been taking our Volvo to the same service for years, so we were nervous about starting over with another dealership. Hendricks service dept. was efficient and helpful.

HGsJCW

18 de dic. de 2013

The service experience was excellent. They are very professional, knowledgeable, and responsive

Volvo Owner

18 de dic. de 2013

We bought two Volvo's at this dealership and have them serviced there. All aspects of the dealership are very professional.

emc

6 de dic. de 2013

Rick Hendrick BMW in Charleston SC gets more than 5 stars for everything. I will buy all of my future cars there, knowing that they have the best car at a good price with great service.

Pamela Graham

5 de dic. de 2013

William was great to work with. Upon realizing they were going to have to keep my car overnight, William provided me w/a 2013 XC60. The next day when my car was ready, William called to say he would drive it out to me & pick up the XC60. Since I was actually visiting on vacation, this made it especially easy for me. I would highly recommend this service department to any one.

Paul from Mt. Pleasant

5 de dic. de 2013

Volvo of Charleston is great. I have bought three CPO Volvo vehicles from the dealership and the biggest factor is the white glove treatment from the sales staff and service department. Loaners are always available and they have even delivered my car a number of times when I could not get over to pick it up at a convenient time. I would highly recommend Volvo of Charleston for car sales and service. Top notch dealership with a well deserved 5 star reputation.

CBE

4 de dic. de 2013

One of the nicest things about owning a BMW (other than it is a BMW) is the service that is provided. The Service Team makes you feel like your car is important to them and that you are a special customer. I have been driving BMW's from Rick Hendrick since 1999 and I have never had a problem with the cars or the service when needed.

Boston Based

26 de nov. de 2013

My experience with Hendrick Volvo service has been positive - unlike a lot of other dealers. They are knowledgeable, courteous, and priced reasonably. And they stand behind their work.

JJGRET

25 de nov. de 2013

Excellent service on both recent visits to Hendrick BMW. One was for a flat tire and the othger was my one-year service check up. Staff was excellent and service was completed in a very timely manner.

Dan

20 de nov. de 2013

Amy at Volvo of Charleston was great! The service department is first class.

Jim T

19 de nov. de 2013

Very professional and honest sales and service staff. Have exceeded my expectations since I purchased my BMW and had it in for service several times now.

Tybee Jim

14 de nov. de 2013

I recently acquired a used 2007 Mini Cooper S for a car dealer near me. The car required some attention and had some recall work that needed to be done. I made an appointment using the online scheduling tool available with Mini of Charleston. It was outstanding providing me with date/time options, etc. I quickly received a confirmation of the appointment and drove 119 miles arriving at the appointed hour. The service folks were simply great and had everything ready to go. A loaner, a new Mini roadster, was provided and my wife and I went to spend the day in beautiful downtown Charleston. Shortly after lunch, I got a call that all the work was done and the car ready to go. I've owned 38 different cars/trucks over the years and this service was simply outstanding in my book, equaling or exceeding the best I've ever received and better than some "premium" car dealers. The facility was very nice and provided the opportunity to shop for some Mini "goodies" while there. Both the Service and Parts folks were just super. Special thanks to Matt Hair for his help in getting a spare key for my car.

Jim

13 de nov. de 2013

Rick Hendrick Imports BMW is my automobile shopping place of choice. Dealing with the same sales advisor for the purchase of my last three vehicles makes it a personal experience that feels more like visiting an old friend than a car showroom. Combined with an outstanding service department that provides professional, friendly and prompted repairs makes Hendrick BMW the place I recommend to my family and friends.

VolvoLover

12 de nov. de 2013

I can't say enough about how wonderful the service department is at Rick Hendrick Volvo. They always go above and beyond to make sure you understand the service being performed and the cost of your repairs. They also do an excellent job of answering any and every question you have, whether it be over the phone or in person. I could not ask for a better service and am always thoroughly pleased with my visits. In the future when I am in the market for a new Volvo, I will definitely be coming to them. They truly care about their customers across all departments.

Susan L.

27 de oct. de 2013

Great service, attentive and welcoming staff, always right on.

gjr

22 de oct. de 2013

My husband hit a pothole in our Mini Countryman, not even realizing he had blown the run flat tire until someone at work notified him that his tire was completely flat. He immediately called Rick Hendricks of Charleston and within minutes, his car was on its way to being cared for. Rick Hendricks had to have the tire sent over from another location and that was going to take some time, I had appointments to keep, so a "loaner" car was given to my husband which was perfect, since he needed to get to work! Now my husband has learned....avoid potholes, lol. He loves his "mini" and we both love the service we get at Mini of Charleston. Thank you!

Geret De Piper

22 de oct. de 2013

Recently brought my car into Hendrick BMW for a routine service and was pleased with the prompt service received s well as them taking the time and effort to keep me advised on the progress and expected total time needed. They finished under the time they had estimated with a reasonable price for the work accomplished.

PattiM

18 de oct. de 2013

I had just relocated to Charleston and needed service on my MINI. Even though I had no previous appointment the Service Department fitted me in. I needed a loaner car and again, even though these are usually booked, they provided a loaner. I was waiting for my furniture to arrive from New York so was able to carry on with no stress. They did a full service as well as tend to the recall problem. I would highly recommend the team, when you need help, they are there.

Anonymous

17 de oct. de 2013

The service department at Volvo of Charleston is excellent. They accommodate my schedule and provide me with a loaner while the car is being serviced. Amy was wonderful in helping with an unscheduled repair to the driver's seat, I can't say enough good things about this dealership and it's service department.

Mrs.Brown

10 de oct. de 2013

I had an untimely moment of needing repair, and living almost two hours away from the dealer meant a great challenge. I was given great assistance to achieve my goal to have the car taken to and returned to me in a timely manner. I am great full for the team. You guys rock!!!!

JJGRET

8 de oct. de 2013

Purchased my first BMW from Hendrick last October. Car has been wonderful and the service team has been exceptional from the moment the car was delivered. Recently had a nail in my tire and drove it up with no appointment. They took me in very quickly and replaced the tire and had me back on my way in no time. Highly recommend.

Beth

6 de oct. de 2013

Excellent experience across the board. I'm driving my second BMW purchased from Rick Hendrick BMW.

Madison from Goose Creek, SC

4 de oct. de 2013

I have purchased 3 cars from Rick Hendrick BMW. Each time the sales person was knowledgeable and attentive to what I wanted and was looking for and went out of their way to find a car with which I was happy. They followed up after the sale to express the appreciation of the dealership and find out if I had any problems or concerns that needed to be addressed. When I've taken a car in for service, the service reps have been excellent about asking the appropriate questions to ascertain what type of service and/or repair was needed. The service techs would look the car over to see if there were any other problems or potential problems. I was kept informed regarding the work being performed and an estimated finish time. The staff always appears and conducts themselves in a professional and friendly manner. The waiting area is comfortable and plenty of juice, water, coffee and light snacks are provided in a hospitality area. I've always felt confident in the work performed and would not hesitate to drive cross-country straight out of the service department. Overall, it is always a pleasant experience visiting Rick Hendrick BMW. I highly recommend them for sales and service/repair.

Everett and Maria Crews

4 de oct. de 2013

Since buying our XC 90 at Rick Hendrick Volvo a few years ago, my wife and I have taken the vehicle to their Service Center for a number of routine items such as oil changes, tire rotations, and other minor maintenance services. We have also had to have some minor repairs completed there. On every occasion, their friendly and professional staff has extended themselves to provide us with thorough details about the work to be done, the timing to complete the work, and the price of the finished job. They also have reliably kept us informed by phone about the progress of work and, when needed, generously offered us a loaner to use. Bottom line, in our eyes, they have established a very strong brand of efficient, friendly, and responsive customer service there. That's why we return for any matters concerning our XC 90.

Todd

1 de oct. de 2013

This service center has the nicest staff and the cleanest atmosphere of any service I have ever been too. The customer waiting area is fabulous.

Stephanie

27 de sep. de 2013

I recently bought a Mini Cooper from CarMax. I had to have it serviced at Mini of Charleston and they were fabulous!!!! Chris was beyond helpful! They took care of everything with such professionalism.

hubcapsc

25 de sep. de 2013

I bought my Mini here. There are (were?) only two Mini dealers in the state, this is the furthest from me (about 200 miles!), but I knew to buy here after visiting them both. Anyhow, we were in Charleston for a visit, and had trouble with the steering on the way down. They took us in at 3:30 Friday afternoon and diagnosed the problem, and put us first in line for service on Monday morning. Their shop is open Saturday, but was slammed, I guess that's the day most people can schedule service.

M&J

25 de sep. de 2013

We are on our third MINI and that should speak for itself. We progressed from one of the first standard MINIs to an 'S' and now our JCW hatchback. We have enjoyed driving all three and they have never let us down. In fact they have been among the most reliable and economical cars we have owned. A MINI is the most fun you can have every day on four wheels, and it's practical too with the fold down rear seats. We do not want to be without one, and as long as we live here Rick Hendrick MINI will take care of it for us. Good people, knowledgable and helpful. With the free service that comes with the car, how can you do better than that?

BrookeCSC

22 de sep. de 2013

This is my first BMW and I love my Ultimate Driving Machine. The icing on the cake is the excellent service team at Rick Hendrick BMW of Charleston. I am always made to feel that my safety and convenience are of utmost importance. As a single Senior citizen, I feel very secure in my car with the support I have received from the Service Department. Only a phone call and less than 2 hours later my head lights have been replaced--my punctured tire replaced. All done with a smile!

Matt S

17 de sep. de 2013

Always have a great experience at Hendrick. They gave me a great loaner car as well when repairs were being done

Joe A

9 de sep. de 2013

Any company can drop the ball, even one as good as Rick Hendrick, but how they react once it's identified is the true measure of customer service. I had a minor issue-turned out to be user error-with my 3 series convertible. Appointment with loaner car easily made, but i tried calling a couple of days ahead to forestall the need for the appointment wondering if it was me or the car. Unfortunately no one returned my call and we went in with the car to discover there was nothing wrong at all, just something in the way. Car cleaned, ready for pick up as promised and off we went. I wrote in that I was dissapointed that no one returned my call because it might have saved both of us the need for the time spent. The online review was barely "submitted" when my phone rang and the service manager called to apologize profusely for voice message not being conveyed to him. Promised to do better next time and I believe they will.

Rick happy Volvo owner

9 de sep. de 2013

I have purchased 2 volvo's from Rick Hendricks a 1989 240 DL 300,000 miles and three girls in their teens.and now a 2012 volvo S60. I find the price of all cars very high now days, but Rick Hendricks service Department makes it worth the money. The volvo is a great car and the service I receive is second to none. I tell them about a problem they take my car give me a loner and call me when it's repaired. Can't beat that. The sales people are up front and willing to show you how the car works and all the neat things this car will do. Thanks

Rick B

9 de sep. de 2013

I have owned two BMWs and have experienced excellent service on every ocasion. From the buying process to the service department the customer experience and quality is exceptional.

William

9 de sep. de 2013

The service was completed in a very timely manner with tremendous interaction by the staff. Typical of the service recieved from this location in the past.

Susan Tamsberg

6 de sep. de 2013

I received prompt and excellent service when I had to bring my BMW in with battery problems.

Wanda

29 de ago. de 2013

As always, the service and customer needs were met completely.

JWill

27 de ago. de 2013

Had my car serviced a week ago and once again Team Hendrick at BMW continues to set the bar.

Patti

24 de jul. de 2013

Purchased my MINI in Feb 2010 & have never looked back. The customer service & attention to details on my particular car have always been outstanding. Sometimes the news is not so good ("you need new tires"), but always delivered with care & concern. Scheduling a service visit is never a problem, & Chris Wells is the best!

TomM

19 de jul. de 2013

After recently purchasing my pre-owned Mini from another dealership, I bought it in for service as the engine light went on. I was extremely impressed with the level of professionalism demonstrated by the service representative, Stuart K. He went out of his way to explain in detail what needed to be done to repair my Mini and get it back on the road and running. He also provided me with additional information about Mini's service and warranty coverage. After the repairs were completed, I received not only a phone call but also an e-mail from the service department inquiring about my experience with their department. Overall I was very satisfied with the level of service at Mini of Charleston and will definitely return for maintenance in the future.

TRACEY WOODARD

19 de jul. de 2013

GREAT SERVICE. PUNCTUAL SERVICE. EVERYONE VERY FRIENDLY. VERY CLEAN FACILITY.

PBK

18 de jul. de 2013

Bringing in my 335d for routine maintenance is never a chore. Convenient times, friendly and knowledgable staff, and very nice waiting room all contribute to a pleasant experience.

vfromMt.P

15 de jul. de 2013

I have never been disappointed, buying or service people are professional--and they seem to care about what they are doing, and that you get the best personal service. No negatives to report.

Minigal

14 de jul. de 2013

The folks at Rick Hendrick Imports(Mini) have never let me down both in how I am treated as a customer and in servicing my Mini. The gentlemen that greet you and get all the details of the service requested are always pleasant and helpful. They are always up-front and informative. The service performed has always solved the problem and I've never had to go back to have the same problem addressed. My car is always washed and tidy at pick-up. Thanks for keeping my Mini safe and on the road !!! This is a very professional, quality-driven organization. I highly recommend Rick Hendrick Imports and when I am in need of a new vehicle I will definitely purchase from them.

Amy and all the Men

10 de jul. de 2013

I am very please with the service I was given at my visit for car repair.

Charlie

9 de jul. de 2013

I have bought three BMWs from Rick Hendrick. The sales experience has been first class. John Fulp was extremely professional throughout the buying process and a pleasure to work with. The service all of my BMWs has been first rate and Jennifer is always helpful and assures we get first class service when we bring our BMWs in for any service or repair.

Robin

9 de jul. de 2013

I have to admit, at first I didn't care for BMW service department when I started going there with my first BMW. Now I'm on my second. Over the last few of years, it has changed for the best. The customer services has improved greatly and the quality of service is great. I always request the same technician (Sammy) for services and repairs. Hats off to Rick Hendrick BMW for improving and providing excellent customer service and quality care.

Rob

8 de jul. de 2013

This is for BMW service: I had 2 clear issues that I wanted fixed: a clicking wheel noise and a sunscreen that's stuck. To make it short: after a total of 4 days in the shop and multiple visits, I was told to pick up my car because it's fixed. When I got there, they told me they were sorry that the sunscreen wasn't fixed (after I was told it was) due to receiving the wrong parts). After I left, I realized that the clicking noise is still there. I am not sure where all the time went working on the car and what parts they changed (obviously not the problem), but the only thing that they did right after 4 days in the shop is put a quart of oil in! But to be fair, they told me they will fix the sunscreen when the part gets there but I have to wait another 12 days! I dealt with 2 other BMW dealerships before I moved to Charleston and never was disappointed till now!

ChasBMWdriver

8 de jul. de 2013

Hendrick BMW has been providing me excellent products and services for the past ten years. I highly recommend Rick Hendrick BMW of Charleston South Carolina for anyone in the area in the market for a new or pre-owned BMW or Mini.

John

7 de jul. de 2013

Have been a Rick Hendricks customer for 17 years and 6 car purchases and/or leases. My only complaint has been getting the service dept to answer the phone. This problem started about seven years ago and has not gotten any better lately. On a number of occasions I have resorted to calling Tom Heater in sales who then had the service dept promptly call me back. Once you get to talk with someone the experience is 1st class and the coffee is great.

John G.

7 de jul. de 2013

I purchased 2 new Volvo's recently from this dealership, an S80 and an XC90. I wanted to upgrade the steering wheel in the S80, to one with a wood grain. Cara in the parts department was "on it," and had the new steering wheel in a few days. The service department installed it in 30 minutes while I waited!

Regina

1 de jul. de 2013

Rick Hendrick BMW has the best service team in Charleston. They are just that, a TEAM! Everyone is always very polite and courteous. I have worked with several Service Advisors but most recently I worked with Amy and I hope I get her every single time. She was excellent! Her professionalism and knowledge about BMW and it's services were outstanding. I work in Human Resources and I can tell when employees do not like their work environment.... you can certainly tell this group LOVES what they do and they mean it.

Irene

27 de jun. de 2013

I have purchased several BMW's since 1987 and all from Rick Hendrick Imports because of the Service Team. Over the years some of the faces have changed but the message of customer service has not. These folks are The Ultimate Service Team. The few times over the years that my cars needed something other than standard service they kept me informed through the process and kept me on the road with another vehicle. My most recent service was 5 Star as usual. Thanks again...

madcoastsc

23 de jun. de 2013

like the front face of the service shop but the mechanical follow through lacks alot: expensive, not thorough and here lately with my AC i am left wondering if i am being churned. spent alot of monies with little improvement. and i employ a lot of 30 somethings with good salaries so i am thinking of letting lots of folks know just how i feel

JCW Fan

19 de jun. de 2013

We are on our third MINI and are still having the most fun possible on four wheels in these great cars. There is a another important reason why we enjoy them so much and that is the high quality of service that comes with the car when you buy at MINI of Charleston. From the buying experience through service and parts, they are first class. We have yet to find more helpful, knowledgable and professional staff anywhere. Thank you MINI of Charleston and keep up the good work.

BOBC

19 de jun. de 2013

Service Department is always willing, ready and able to take care of your needs. Appointments are made, you are expected when you arrive and everyone is courteous and helpful. The car is fixed right the first time and that saves a return trip. Couldn't ask for better!

Val

15 de jun. de 2013

My 325i required an unscheduled battery replacement and Rick Hendrick came through with flying colors. Work done in under estimated time. Facility for waiting is excellent.

Mini fan

13 de jun. de 2013

Currently I own my 4th Mini, only the last one did I buy from Mini of Charleston and it has been the best experience ever. All of my future Mini's will come from this dealership and we drive from Western North Carolina to get there for both service and sales. Thank you Mini of Charleston.

Go Bucks

12 de jun. de 2013

Whether it is a scheduled appointment or spur of the moment emergency, RH BMW has been more than accommodating. You get set up with a sweet BMW loaner, usually matched to the car you own (my last was a 335 coupe convertible M-sport with 5,000 miles on it), and when you return your car is done, washed, vacuumed.........what more do you want. In my service time there, they have never been late, always send you phone and email reminders, and have you processed in just a couple minutes........no waiting like you are going to the doctor. Their product is awesome and sells itself, but the service department is just as good.

Lnpatch

12 de jun. de 2013

From buying to the following service experience, this dealer is terrific.

x5 owner

10 de jun. de 2013

The staff is always helpful and courteous and accommodating when I need unscheduled help.

BMW Dave

10 de jun. de 2013

Having dealt with three BMW dealerships over the year, I can honestly write that Hendricks stands out in a field of superstars.

James McClinton

7 de jun. de 2013

Very courteous and service oriented; clean facility; punctual; work completed per agreed time with car returned in spotless shape. Service rep ( Ms Sullivan) very professional.

Helen

25 de may. de 2013

I've purchased two cars from Rick Hendrick Volvo and had both cars serviced there. Each experience has been incredibly satisfying. I'm thankful for the opportunity to do business with the sales and service staff.

Packerfan

17 de may. de 2013

Great experience it was easy to make an appointment. They kept me informed about how long it would be. Very friendly employees

R Car

1 de may. de 2013

My times when I roll into Service, I start talking with the service adviser, while we are chatting about the car - it is dealt with in the breezeway, and my car is finished before our conversation.

Lorimae

29 de abr. de 2013

I don't have a problem with this service department. The people are nice, they gave me a loaner and washed my car. I have only had regular maintenance done so far. I hope they are just as easy to work with if something does really go wrong with my car.

Lfary

26 de abr. de 2013

I have bought 5 cars from the Rick Hendrick family . I recently brought my Mini Cooper in to be serviced and the whole experience was so wonderful. They were friendly and did a great job. I would recommend them and I'm sure I will be purchasing my next car from them.

Jack Frost

25 de abr. de 2013

I have bought 3 new cars from Rick Hendrick BMW over the years and couldn't be more pleased. My salesperson (Mary Claire Hamrick) is awesome and the service is first rate. It would be hard for me to go back to a regular dealership after going to Hendrick BMW for so many years.

A G Jackson

25 de abr. de 2013

Buying from and having my cars serviced at Volvo of Charleston has been the best auto experience of my driving years. The staff are courteous and knowledge and always professional. I recently had a repair they initially thought was covered under an extended warranty. When it was discovered it was not covered, they kept their word and I was not charged. THAT is customer service at its best.

Trompete

20 de abr. de 2013

I have been dealing with Rick Hendrick BMW for almost fourteen years and am extremely pleased with the service I have received there. From leasing to purchase to service department, they have continually worked to keep the quality in the business. I would not hesitate to recommend them.

Cjennings

18 de abr. de 2013

Took my 528 i sportswagon in for a recall good work, will return

Tony V

17 de abr. de 2013

Bought a certified out of state and have been using them for service. Very responsive and the quality of work has been good. Always have a loner available and everyone at the dealer has the right attitude. In this age where customer service is lost they seem to be the exception to the rule.

Herbert

17 de abr. de 2013

Excellent problem communication and tiemly repair service.

Rick

16 de abr. de 2013

I am on my 3rd BMW 3 series from Rick Hendrick. From Tom Heater, my valued salesperson since day one to the staff and service reps, I can honestly say that purchasing or leasing a vehicle has never been easier. In addition, service for all my vehicles has been prompt, easily explained to me and a pleasant experience from the time I check in to departure. I would not go elsewhere!

MikeM

15 de abr. de 2013

The Service Dept was very accommodating to resolving confusion over my appointment. While the facilities weren't designed for conducting a confidential business call, acceptable arrangements were made.

Deacon

12 de abr. de 2013

Brought my 2001 S60 in for a transmission issue. I was told to expect a call the next morning after they had a chance to diagnose the problem. When the call came in--earlier than expected--I was told that it was done. But the big surprise came when I learned that the cost was significantly LESS--yes, less--than I had expected. Car repairs make me more anxious than anything in life. I tend to avoid dealerships at all cost. This experience may have changed my mind!

Paulie

9 de abr. de 2013

Outstanding personal service. Have been dealing with them for years. They have never failed to impress me with the quality of their service and repairs. If only their waiting area was enhanced ...

Randal

6 de abr. de 2013

I consider my Volvo XC 70 to be the best car I have ever owned, and I have owned many, many cars. The quality is phenomenal. Its standards for safety are superb and it has saved my life at least once. I can count on this car to do just what I ask of it in a pinch. The seats are the literally the best in the industry. Rick Hendrick Volvo service has a level of quality that matches the car's quality. In the 7 years that they have serviced this car, I've had nothing but praise, and the costs are at or below anyone else's. I've put nearly 200,000 miles on this car and it is still a reliable performer.

Misty & Patrick Ely

6 de abr. de 2013

We had the pleasure of doing a trade with Mark Howell in the used car sales department of Rick Hendrick BMW in Charleston SC. Mark was incredible and extremely patient! We felt like he was very true to his word and looking out for our best interest...not just trying to sell us a car. He was even very understanding and patient with us as we even looked other places. When we were finally ready to make a decision he was very proactive in helping us to get exactly what we wanted. He never missed a beat! He helped us to get the best price for the car that we were buying, as well as the car we traded! We were very impressed with the whole experience and will definitely be referring friends and family to come in to see Mark!! The Service department has been wonderful, too. They are very quick to get you in and out and on with your day! Very professional and polite!!

Bill-

4 de abr. de 2013

Service is easy and fast to schedule.Staff knows their job and does it well. Loaners seem to always be available. Waiting lounge could be improved.

Mark in South Georgia

4 de abr. de 2013

I'm on my 2nd MINI from Charleston, and the service, from buying the car to taking it in for service, is always top notch! These folks really go out of their way to make every visit a pleasure, to the point that I don't mind driving from Savannah to get service. I've had other brand vehicles from other dealers and none of them come close to the quality you'll find here!

Augusta MINI Fan

2 de abr. de 2013

This is our second MINI and we are enjoying both. Like another reviewer, we had doubts about buying a vehicle when the service was some 3 hours away but we have had no problems with either of our MINIs and Rick Hendrick's Service Department has been excellent to work with. We have never had a problem scheduling a service date/time that was most convenient to us. The service is always performed on time and we are kept informed about the progress. They are very responsive to e-mail questions and very helpful providing information about acessories. We had a choice between Charleston, SC, Greenville, SC and Atlanta Dealerships and we are very glad we chose Rick Hindrick in Charleston.

Julia C.

28 de mar. de 2013

Staff is always friendly and helpful. I never have any trouble getting a loaner for the day. Great job!

Savannah Ray

26 de mar. de 2013

Four in the half years ago, while in the process of moving to Savannah,Ga., we decided to by a MINI.We had options on where we could buy our MINI, but after some short conversations Hendrick's team we were convinced that the right choice for us would be Rich Hendricks Imports in Charleston,SC. We were very happy with the buying experience, and the service department has proven to be wonderful. One might question living in Savannah and having service work done in Charleston, but 4 1/2 years into the process, we have never been disappointed. Customer Service is beyond belief. Going to Hendrick's has become an outing for us.Since the MINI rarely needs service we treat our trip to Charles as a "day out on the town". We arrive early and are provided with a loaner. Therefore while the MINI is receiving its service we are enjoying the day in Charleston. It doesn't get any better than that. Rick Hendricks Imports knows how to treat a Mini and it really treats its customers wonderfully

BSten

23 de mar. de 2013

I have been a customer for two years and the entire experience has been delightful, or at least as delightful as buying and servicing a car can be. Polite, thourough, prompt, and ready go the extra mile.

Wu328

22 de mar. de 2013

I've been a customer for the past six years, and I have always received prompt, courteous, and professional service from Rick Hendrick service department for my various 328's over that time period. Whenever I have needed a loaner, I was able to schedule to get one ahead of time without issue. They have provided pickup service from both my home and work as well. No significant negatives to really.

A. Cogdill

21 de mar. de 2013

I love my Volvo, but would not hesitate to buy another solely based on their service department. I have owned several makes of cars and nothing compares to the treatment I get from Rick Hendrick's service department. I have been extremely impressed everytime have to go in. They are honest, fair, and always do a great job.

JWill

19 de mar. de 2013

Rick Hendrick BMW sets itself apart from everyone else period. My first visit there last week was awesome. The service department is the best in Charleston. Everyone was nice and my service advisor Tozy, made the visit that much more special. Thanks to all the wonderful folks at Hendrick BMW.

old dude

16 de mar. de 2013

Always ready to work with you on keeping my car in great shape. We have two Volvos and the reason is we know they will keep going for many years thanks to the team at Rick Hendricks.

AndyJ

14 de mar. de 2013

After buying a Volvo last year from Charleston Volvo when it came time to buy another vehicle we went back to the place that provided us the best care and customer service from the purchasing process all the way through having our cars serviced. We never had an issue with getting a loaner car, the pricing for work provided, timely and competent completion of services provided, or follow-up after the service. This dealer makes it a pleasure doing business with them. Let's face it, we all need cars, and those cars will sometimes need service. This dealer makes that as effortless as possible.

Timothy Layman

13 de mar. de 2013

I have purchased 5 BMWs from this dealer. With each, the service I have received with respect to maintenance has been amazing. The attention to detail that goes into the phone calls, e-mail service appointments, and follow-ups to make sure that my customer service experience is exemplary, is hands-down the reason why I continue to purchase from Rick Hendrick BMW. Kudos to all of those hard-working men and women at this establishment, as I continue to be impressed with their professionalism.

Sue T

13 de mar. de 2013

I can't say enough about how great the Rick Hendrick BMW dealership in Charleston, SC, is. We've bought a lot of cars over the years and the salesman at Rick Hendrick BMW was absolutely the most knowledgable, professional salesman we've ever experienced. None of the other dealers we had gone to in this area could come close to the professionalism at Rick Hendrick. When it came time to have my car serviced, the professionalism carried through to the service department as well. We couldn't be more pleased. The service writer, once again, was very knowledgable and helpful in answering questions I had and was very pleasant and professional. I was in and out quickly and the facility is spotless and comfortable with complimentary beverages and snacks! Everyone there was so polite and courteous!!

bcatron

12 de mar. de 2013

I have only lived in Charleston for 9 months but have had multiple occasions for service, repair and speaking with service support team. The service offered is outstanding at the MINI dealership. I don't trust anyone else to look at my MINI. The service team is dedicated to helping you make appointments that fit your schedule and keep you informed. Another positive is that they completely explain the repairs and give you options on how to proceed. Great service, staff and the waiting area is exceptional. Thanks!

Commando

6 de mar. de 2013

Over the last 15 years I have bought 5 cars from this dealership and had each serviced there. I have always received first class service and attractively priced deals when I buy. The facility is clean and attractive and comfortable when waiting for service. I cannot think of any reason to buy or have my cars serviced elsewhere.

A. M. Marvin

5 de mar. de 2013

I purchased my first Volvo a year ago from Rick Hendrick Volvo. I was pleased with the sales department. The service department has been easy to work with, efficient, and have been gracious in loaning me a vehicle while my car was being serviced. I especially appreciate their e-mail reminders about upcoming appointments.

susan

28 de feb. de 2013

Took our 2013 5 series in for a minor repair. Found the service dept not quite as organized as hendrick lexus svc dept. Perhaps all hendrick svc depts could take a lesson from lexus. They are extrrmely organized, courteous & on top of things. And we never had to refuel the lexus loaner car ad we had to for the bmw. Perhaps we should have purchased another lexus.

Calvin

26 de feb. de 2013

The problem was identified, part ordered and repair correctly made the first time.

Rixvolvo

25 de feb. de 2013

Ended up getting running boards for my XC 60- ordered them and they arrived within one week. scheduled installation and arrived at Volvo. The Service Tech was asked to give a Labor projected cost, and he advised me that these running boards were close to the car and did not have a large gap like XC 90 running boards. I had the chance to defer having these mounted. I thanked him for his honesty and forthrightness. They were pricey but make the vehicle look even nicer.

DonR

24 de feb. de 2013

Hendrick Mini Service Department is the absolute best I have ever been associated with. The Service Advisors are extremely knowledgable and constantly go beyond the call of duty. They are super and the primary reason I am still a Mini owner.

Robert Hawkins

23 de feb. de 2013

Greg Hart is the best automobile salesperson we have known in the past 50 + years that we have been buying cars. His professional expertise and customer care far exceed that of most others. In addition, the maintenance/service department in Charleston is first class.