Libbyterrace

19 de oct. de 2016

This dealership feels more like a family than a car dealership. Everyone was personable and helpful. I think I found some place to take care of my car needs.

Rakesh Kannan Sivaramakumar

17 de oct. de 2016

Jay was very friendly and helpful in choosing the right car for me for right price. End of the day its not just about buying a car but its about buying it for best deal. Thank you guys.

steve

6 de oct. de 2016

had a great experience on purchase of new mustang. William Kenny was friendly, helpful but not pushy. and, had windows tinted and a "clear bra" added post purchase. Dana Bishop did a fabulous job working to make sure both installed properly, timely and a time convenient to my schedule. I couldn't be more pleased with these guys all the way around.

Page taylor

4 de oct. de 2016

Richmond Ford worked with me....I feel to get me the best price they could and still make a little money themselves. The sales department was great and they all helped my experience there a good one. The finance department went above and beyond with the financing and the extended warranty. Thanks to you all at Richmond Ford

Tina Burgess

1 de oct. de 2016

They worked to get us the best deal with our poor credit history, and explained to us how we couldmake our credit better and lower our interest rate.

TechMonkie

30 de sep. de 2016

Joey Foust was amazing and took great care of our needs. He was mindful of our questions and concerns and was able to answer them from a position of experience and passion. You can see that he really likes his job, and his customer's needs and interests are placed first. I was very impressed with his knowledge, and he was able to explain and demonstrate the products and services he sells with confidence. I would absolutely recommend to any of my friends and family to come see Joey. Richmond Ford is lucky to have him.

Perry

28 de sep. de 2016

I was pleasantly surprised at the service and attention I received from the sales people, guest services, and management. Of all the dealerships I visited, they were top of the list.

MikeD

27 de sep. de 2016

This was, without a doubt, the best experience I've ever had with a dealership. Everyone I worked with was helpful, and very professional. An extremely friendly staff of employees that were never "pushy". Every individual went out of their way to provide me with useful advice.

2016F150

26 de sep. de 2016

A very pleasing experience in all aspects of the researching, decision making, purchasing, follow up service, education on modern technology, and hospitality. Totally pleased with the experience.

Escape52

24 de sep. de 2016

Everyone was very helpful and friendly. They were knowledgeable about the vehicle and quick to address any concerns, answering any questions and able to add accessory options . They worked hard to find the vehicle we wanted. I enjoyed the new owner seminar and getting a tour of the facility. This is not our first ford (trading in a ford for a new Escape) but we felt welcomed and appreciated as we purchased our new car. Great job.

John & Marci

23 de sep. de 2016

Dana Bishop sold us on the Ultimate Care & Crystal Vision Products on the day of the purchase. Joey Foust did a very, very thorough review of the products on the day the car was picked up after servicing. He explained what was covered and not covered, how to make a claim if needed, downloaded the app to my phone and provided all the warranty information. Overall, my experience with this dealership was really good and I will be a repeat customer.John & Marci Harris

Rescue Man

17 de sep. de 2016

I have bought quite a few cars over the last 50 years but none of the sales personal have been as helpful or sure a joy to work with at Richmond Ford West. They made sure of what I wanted, and a price range that would fit my budge. They gave me quite a lot of choice in that price to look at. I had also gone to their website and pick a few I also wanted to look at.The salesman, Ben Kramer, was very familiar with the options that were on truck I was looking at and took the time to explain them to me. Believe me I did make him work for the sale and I was up for the task. Really enjoyed working with him and will tell others looking to by to stop by his desk to get them to help them.The finance department made sure that they got us the lowest percentage rate out there. My wife told them it had to be under a certain percentage and they met that challenge.Joey Foust introduced us to several product to help keep our truck looking new for a long. The truck had a spray in bed liner and a Flex brand top over the bed liner that they had added. This is something I suggest you get if you buy a pickup. He went over all the feature the truck came with and made sure we knew how they worked. He was a hoot to have explain things to you. If you want a new or use car, suv or truck please save yourself the grief and hassel you get at other dealerships. Buy from the Friendly DEALERSHIP!!!!!!!!

Ron Noren

12 de sep. de 2016

I am Ronald Noren and I just purchased a 2016 Ford Fiesta 2 weeks ago. My experience was very pleasurable and the sales man and Mr Foust are very knowledgeable and helpful. He was very concerned with my satisfaction. I will be attending the monthly seminar they have at this dealership to learn more about my auto and the features it has been equipped with. I would strongly recommend this dealership to my family/friends. A great experience, they go above and beyond for you.

MKISORUSA

8 de sep. de 2016

Tried via Internet to get a Ford sponsored lease on a 2017 Escape. Dealer personnel not forthcoming. Wasted my time.

John Harris and Shanene Harris

1 de sep. de 2016

We have had the best experience ever buying a new car !! The people were so great and helpful !! We love Richmond Ford West !!! The following people were rated superior customer service by us John Carlos, Joey Foust, Michael Timperio, and Corwin MacEntee !!

Larry

1 de sep. de 2016

Joey Foust was more concerned about my satisfaction than anything else. He did what he said he was going to do in a timely, friendly, courteous manner. I am very pleased!

Smcgregor

30 de ago. de 2016

We were so please with our experience at Ford West that group really went above and beyond to get us what we wanted and needed. We highly recommend them.

Ken & Paula

23 de ago. de 2016

From the moment Dana greeted us with the 2016 Ford Explorer Limited Edition and we had driven it, Dana effortlessly and courteously led us to the path to purchase. She answered every question (which were many) in a friendly manner and referred us to Joey Foust (who was so courteous) and Doug Williams who saved us hours of time in paperwork. We're attending a Product & Technology Seminar tonight. Richmond Ford West has a tremendous team of associates who are very polite and we certainly would recommend this dealership to anyone! Thank you Richmond Ford West!!!

James

22 de ago. de 2016

Friendly, knowledgeable, and professional staff. After visiting other dealership, we were able to find a truck that we liked. We were able to negotiate a deal.

Ammak

22 de ago. de 2016

Joey Faust was extremely friendly, accommodating, and professional. Every company should have one of him! Got the job done in the time specified and still believes that clients are king - the way customer service should be today!

DHexperience

21 de ago. de 2016

Everyone at this dealership was friendly and dedicated to assist us in our selection of a new car. Our salesman, Chris Cather, was very helpful and patient as we made our selection. Once we chose our Ford Escape, he helped us through the finance process and all of the steps to complete our purchase. Joey Foust was excellent in presenting our add-on options. We got the purchase made with minimum hassle.

KarenSiple1994

15 de ago. de 2016

From the moment I walked into the showroom everyone was so nice and accomidating. Especially Chris Cather, who really listened to what I wanted and helped me decide which car to choose. Another nod to him and Michael for explaining everything so that I could understand it. This is the first car I've ever had in my name, and I was a little uneasy. But, now i'm the owner of a new ford focus and I could not be happier. Thanks Richmond Ford West!

happydb12211

14 de ago. de 2016

My wife and I were looking to purchase a reliable used vehicle and stopped by this dealership to take look at what they had. Our first contact was with Sam Adams. He asked us what we were looking for and in what price range. We told him what our range was and he pointed us to a couple vehicles. My saw saw the Ruby Red Taurus and fell in love with it. Sam worked with us to complete the necessary paperwork before going to Finance. What a great experience with Sam. We then met Joey Foust and reviewed some of the materials that are needed to treat the interior and exterior of our vehicle. We purchased the Auto Armor Car Protection from Joey. He scheduled us to return back in a week to put the protection on and my gosh did it make our vehicle pop. Joey arranged a loaner vehicle for us and everything was completed to our satisfaction. Then came Michael and Finance. We worked with Michael to complete the paperwork and closed the deal. Michael found us financing and within and hour of when we set foot on the property we had purchased a new vehicle and drove away. I have bought many cars in my lifetime and this dealer made everything seem so easy and stress free. Thanks to Sam, Joey and Michael for making us a satisfied couple.

Wayne Mozingo

13 de ago. de 2016

I bought a car back in June and that experience went well but after a month I decided the car was just too small for me so I decided to trade it in. I dealt with the same salesperson who continued to be good to work with but I didn't like the attitude of the sales manager I worked with this time (not the same person as the first time) or how he talked to me like I was a child when I made an offer on a vehicle. There was also some other issues that I will not bring up on this review but I will just say I don't plan on going back to this dealership based on what happened the second time.

Jhd4924

11 de ago. de 2016

This was an amazing car buying experience!! I was very nervous with this process but these guys made me feel like I was at home with family. Everyone here has taken great care of me and I will definitely recommend this dealership to everyone I know!!!

big Al

10 de ago. de 2016

Very pleased with the shopping experience from beginning to end. Sam went out of his way to find the exact truck and color we were looking for. Everyone was courteous, professional and answered all of our questions. As promised Joey had the protective sealer and interior work done in a timely manner and provided us with a loaner car while the work was being done on our truck. We were well taken care of.

MoJ2015o#

8 de ago. de 2016

A few months ago I purchased a brand new F250 from Richmond Ford. Had a great experience overall with a few hiccups they were quick to resolve. Fast forward to last week and I was shopping for another car for my parents. Just on a whim, I stopped into Richmond Ford West (I was not looking for a FORD but they had used cars). Surprisingly I found a car they had taken in a week earlier on trade, and it fit what I wanted (Mercedes Benz). I grabbed a salesman (Tony), well he found me ;-), and we sat and talked pricing. What I like about them is they understand how I shop, and valued my time (unlike another dealership I had visited). We got right to the bottom line, and made a deal happen. I had to go eat, so we connected later when they had all the paperwork in order - I can honestly say that in the last 3 years, out of the many cars I have purchased, they had me in and out of the Finance office in about 15 minutes. The car was prepped and ready for me to drive off. My only issue is their prep guys need to do a better job (both cars could have been prepped better). But, overall, a definite recommendation from me.

Fred Norman

7 de ago. de 2016

It was a pleasure working with Ed and the team at Richmond Ford West. Chris knew his products, Michael the financing, Joey the services and Ed how to lead and direct.

Snake bit

5 de ago. de 2016

Friendly people here that made buying the car fun!Fast effiencient professionals throughout the entire buying process. They had the exact car I was looking for!Thank you Mark, Martin and the finance dept! I appreciate you!

baseballplayer

4 de ago. de 2016

The Sales Mgr Mark Sanders was very helpful in resolving a service replacement issue with my new 2016 Escape. Mark as well as Sam, sales rep, are very courteous and always helpful if and when I may have any concerns. Richmond Ford West End, Glen Allen, Va ranks very high on my auto dealer preferences.Regards,Ashby Knight

ExploreSomeMore17

3 de ago. de 2016

I was very impressed with everyone I worked with at this dealership. My salesperson, Ben Parrish, was fantastic. He worked hard to explain all the upgrades my new Explorer had that my old Explorer didn't. The allowed me to ask questions and worked to explain available financing. The Sales Manager, Ed Palmateer, also introduced himself to us and was very personable and I enjoyed talking to him. Corwin went over all the Ford "books" as well as some of the other services that the dealership offers. He was well informed and very knowledgeable about his work. The Finance Manager, MikeTimperio, was the nicest Finance Manager I have ever worked with. He worked hard to get me the best deal. When I was in his office and told him that payment wouldn't work with my budget, he went to work and got me a deal. My payment only increased $35/month going from a 2013 Ford Explorer to a 2017 Ford Explorer with lots more accessories. I was really impressed with all of the gentlemen I worked with as well as the receptionist and other salespersons. Each person was nice, there was no pressure for me to buy. I never felt "dumb" asking certain questions. Overall this buying experience was one of the best I have ever had. Will definitely be back to purchase another vehicle from this dealership.

Tho Le

2 de ago. de 2016

The service was excellent! Chris Cather was very helpful. He is friendly and knowledgeable about the car. I definitely will recommend to my friends to buy the car from Ford of Richmond Fird West.I'm very happy with my new car F150 2016. In fact I wouldn't buy any other cars accept Ford. It had great visibility and driving is so smooth. I love it. Thank you for giving a chance to own brand new Ford F150. Your happy customer,

newcarbud

1 de ago. de 2016

Each individual we dealt with was personable and very knowledgeable. The technology and feature overview was extremely well done, as was the financing process. Plus, we really like the car we bought!

Coronaman1

31 de jul. de 2016

The best customer support when buying a truck over other dealer ships that I have gone to in the past. There was no pressure from anyone from start to finish and would highly recommend your dealer ship.

Aryn Gentry

31 de jul. de 2016

My husband and I have bought several new vehicles in the past but it was never what I would call an enjoyable experience. Our experience last week at Richmond Ford West was amazing! During our financial review, it came out that my husband's occupation was a police officer. It got out across the dealership that a police officer was there and everyone we interacted with made sure to shake his hand and thank him for his service. This is not often something he experiences and he was so touched that he was beyond words while we were there. We also had to go and pick up our toddler while waiting for everything to process. Having a toddler at an active dealership is not easy, especially one who wants to explore all of the new vehicles but no one had a problem with him and made us feel so welcome. When we left my husband stated that we were now Richmond Ford West customers for life. Thank you for a lovely experience and a wonderful truck that will have no problem accommodating our growing family.

Lucy23146

30 de jul. de 2016

JonCarlos and Ed worked with me so that I could purchase the vehicle I wanted at the price I requested. Communication was timely and the experience was very positive. Doug explained the ins and outs of how financing would work and provided me with all the details I needed. Joey was kind and patient, gave full explanations about my options and services. He is a wonderful resource and very detail oriented, which I appreciate. I felt very welcome and informed throughout the process. It was very clear that customer service was the number one priority for everyone I dealt with at the dealership.

Sharon

28 de jul. de 2016

Joey was extremely knowledgeable about the product he was selling. Joey was friendly and very helpful on any question that I had about the product.

MichaelK

27 de jul. de 2016

Joey Foust (Guest Services), Doug Williams (Finance), and Will (Salesman) were all very efficient and helpful, and made buying a car and having it serviced very easy and enjoyable.

DerickSr

22 de jul. de 2016

The staff is extremely helpful, friendly and amazing at getting the vehicle you want. They made the process smooth and fast! Highly recommended and will definitely purchase from them in the future!

toddh

20 de jul. de 2016

I bought my Ford truck on 7/18/16 could not be happier with my buying experience . My Salesman Brandon was first rate, and thoroughly professional, and knew his product well . My desk Manager Ed was again a complete Professional, and treated me with the utmost respect. During the negotiation he was totally honest and forth right in our deal, it was refreshing to get to the bottom line with zero high pressure tactics. I would highly recommend Ed, and Brandon to my friends, and family to buy a vehicle from them . I am completely happy with the ford team and look forward to many years of great service there. Thank you Brandon and Ed P.S. If you want a great deal and an honest deal buy from this young man Brandon Sincerely Todd

HappyCustomer

11 de jul. de 2016

I took my car in at the last minute because I procrastinated getting my inspection done, and it needed some other work. I only have the one way to get around so needed it back quickly. I was hoping to pick it up after work the same day. I got a call early in the afternoon that it was already ready! Not only that, but every one in the dealership was welcoming and friendly - sales people, service people managers - everyone I saw! They took care of my car like it was their own, and I don't even drive a Ford! AND very affordable service! I plan to purchase my next car from them.

Endodoc

10 de jul. de 2016

I went in to look at an F 150. I really liked one but I informed the salesman it was way over my budget and would need to look for something less expensive Martin the salesman said he and his manager would work up a discount to see if he could make it work. He came back with the same price but tried to confuse me by presenting a written contract with monthly payments, asking me to circle which payment I wanted. Weak, insulting sales technique!

Bethel's Pride

7 de jul. de 2016

When I purchased my 2014 Escape I also purchased the paint seal option. Just recently had repair to my right front fender and Joey Foust informed to have it redone after new paint job. I just made arrangements with Joey and he offered to re-seal the entire car and offered me a car for the day. Can't get any better than that.

Thiago

6 de jul. de 2016

Jay was my sales man, cool guy made the negotiation easy. Michael was great, fair negotiation, didn't promise me more than he could do. As a matter of fact he went the extra mile and accommodate a special request. I'm highly satisfied.

minicooper/fiestast

1 de jul. de 2016

Alex Coniglio is the dream car salesman, very informative, helpful and accommodating without any pressure. We, also, worked with Joey Foust and Christian Martos, who were equally helpful. All in all a pleasant car buying experience.

cpleasants4

1 de jul. de 2016

The best customer service I have ever seen. From Tony, our sales person,to finance, and many others, they made us feel great about our purchase.I have told all our friends to visit Richmond Ford West before buying a vehicle.

Wayne Mozingo

29 de jun. de 2016

I purchased a Ford Focus from Brandon Jackson and it was the best service I have ever received from a car dealership. Mr. Dunn helped me before Mr. Jackson was available and very nice along with the manager and the Guest Services person that explained things about the about the dealership. Mr. Williams in finance did additional work to make everything affordable for me.

JenHasANewEscape

28 de jun. de 2016

I did my research before I left to find a replacement for my old minivan. Richmond Ford West offered better rebates, dealership warranties, and general incentives than my local Ford dealership. So, for a better price I am getting state inspections for life, shuttle service, and 100,000 mile parts warranty. Our sales consultant, Dana Bishop, was awesome. She was attentive, accommodating, and best of all acted like a nice person rather than a car salesman! I didn't feel pressured by any upselling from Dana. However, I went on a Sunday when only one person was overseeing financing. From that end it was time consuming and there was pressure to buy those ever present extra warranties. Despite, I will definitely recommend this dealership and Dana Bishop to my friends in the future.

nd

27 de jun. de 2016

Will Kenney helped me find the exact car I was looking for and earned my business. The price was fair and I was impressed with the entire dealership.

Sarah Braggs

27 de jun. de 2016

I was not really ready to buy a car, but had just started looking. I was concerned about my monthly payment and my upside down trade. The whole dealership worked together to make it happen. They didn't get worried when I had to leave to get the kids and the sale didn't close yet. There wasn't any presure, but there was an urgency to get my sale.

DC

27 de jun. de 2016

Guest Services Manager Joey Foust provides outstanding services beyond your expectations. His customer focus and helpfulness truly exceeds other customer service I have experienced. His performance contributes to Richmond Ford West being the outstanding dealer in this area. I know I will continue to rely on Joey and the other staff members for their excellence and amazing customer focus.

Patrice123

24 de jun. de 2016

Guest Services Manager Joey Foust was outstanding when recommended the additional protective coating. I love it!

jchanceo1

24 de jun. de 2016

The very first person I met with was Brandon Jackson who helped with the truck I was interested in, He was very knowledgeable with the truck and equipment. Once I had my decision he walked me through everything. During my purchase I was introduced to Patrick Way who worked with me and helped convince me that I was at the right dealership that could meet my needs. After my deal was done I met with Joey Foust who explained and demonstrated the after market products for my truck and set up appointment to get the work sprayed in bed liner and paint protection completed. Doug Williams with financed explained all the options on finance and extended warranty and was very helpful. Travis Powell was very quick and helpful in getting me a loaner car during the bed liner, paint protectant work. I would say everyone was very nice and business like throughout my experience. I would recommend this dealership to anyone and look forward to future business with them.

Casper

23 de jun. de 2016

I was looking for a car to meet my aging family's needs and was trading a car I truly loved. It was a very hard decision but the team at Richmond Ford understood my concerns and made me feel special and encouraged me to make a decision I would be the happiest with. There was no pressure at all to purchase a car. Job well done!

Baglady14

21 de jun. de 2016

Friendly service, no pressure to buy. Organized process from the start of the sale to the end.

Suzanne Eubank

21 de jun. de 2016

The people were outstanding. Everyone just about introduced themselves. No matter what position they were. Always made sure that I was being taken care of. Not much to haggle about as they gave me a great deal on what I wanted and an excellent trade in value. Gave me that warm and fuzzy feeling. No BS here. Just the honesty and integrity that I would want anyone to experience. And sometimes it is worth it to drive just a little out of your way. I was totally surprised and satisfied. Looking forward to long relationship.,

Tyra B.

16 de jun. de 2016

Best experience buying my first car!!! Everyone was very nice and helpful. Got the best price for a 2016 Hyundai. This visit was well worth it. Thanks Dana and Ford west!!!

Johnsodi

14 de jun. de 2016

Ben Kramer, Joey, and Michael made my experience buying a Ford from their dealership great. It was fast, thorough, and relaxing. When they said they did something they did it and on time.

Sbanks

13 de jun. de 2016

I located a great used vehicle Richmond ford had in stock and went through a very smooth buying process. The people were friendly, there was low pressure, and the price we settled on was fair.Additionally, the finance/form portion of the process was the smoothest I have ever experienced. It went quickly and there were no unnecessary steps.I will certainly look to Richmond ford for my future car buying needs.Thank you Chris Cather, Del Hutson, and Doug Williams!

Rick

8 de jun. de 2016

I had to take my truck back for some touch-up to the paint sealant (my fault, not theirs). Joey, again, took great care of me -- easy to schedule, on time performance, and great results.

Facenda123

4 de jun. de 2016

Ben Parish was a pro and every other person I dealt with was professional, personable, well-informed, efficient, and a pleasure to work with. When I decided to buy a car, this was the only place I considered based on my 10 year history coming here.

Jim McBobus

3 de jun. de 2016

I wanted a new Ford F-150 pickup after crossing Nissan and Toyota off my list. Then I wanted a new 2015 but couldn't find one with one I wanted and went with a new 2016. From start to finish Richmond Ford West (RFW) worked with me finding the truck I wanted with all the options and items. When it came to pricing they were the most competitive though two others were close. Their extended powertrain warranty also gave them an additional edge. Last all the staff were friendly, knowledgeable, not pushy and helpful. Brandon Jackson was my salesman, Patrick Way helped work through a few issues and Joey Foust who is Guest Services Manager did a great job explaining extended warranties and other products they offer. The whole team met all the dates they promised for truck pickup and then the additional items I had done. Many thanks to the whole team.

mustanggt10

30 de may. de 2016

I ordered a 2016 Mustang GT through Mr. Ben Parrish and he made sure the process was as smooth as possible. You always hear horror stories about car dealerships and salespeople but I experienced nothing but joy, Mr. Parrish worked with me on everything, made sure I understood all the options and the entire ordering process and dealt with my impatience. I also worked with Ms. Kayla Kosiewicz for part of the process and she too was very patient and helpful with everything I needed. Mr. Corwin Macentee and Mr. Michael Timperio were very clear and helpful when it came to getting to know my new car and financing for the loan and understanding the warranty. Mr. Palmateer had to work fast to make sure that my hotel stay in the area was ironed out after a small misunderstanding. Everyone really went above and beyond, throughout the process, I could not be happier!! Thank you so much Mr. Parrish, Ms. Kosiewicz, Mr. Macentee, Mr. Palmateer, Mr. Timperio and everyone else at Richmond Ford West, I love my car and the experience of shopping at your dealership, I wish I was closer so that I could stop in more frequently!!

Danla94

26 de may. de 2016

I had a great time working with Dana and the team at Richmond ford west they were able to get me a new truck in my price range and I got it all done in an efficient time frame.

Eddie2016

22 de may. de 2016

Joey professional, thoughtful and very nice to work with at Richmond Ford West. I am very happy with all the services provided and would be glad to work with him on another purchase in the future. Very good products.

Phynorm

20 de may. de 2016

Excellent experience - Everyone was knowledgeable and courteous. I had issues with understand leasing and they were very patience and helpful . This helped me make the decision.

christine123

20 de may. de 2016

I brought an Edge from Martin. He was very knowledgeable on how to work all the accessories. I also worked with Joey Foust who was super nice and got my ride paint shining and protected. They were both easy to work with I would recommend this dealership in the future.

peteb116

19 de may. de 2016

service was excellent. sales and management were also very helpful and i would recommend dealership. Mark Sands was very easy to work with and very professional.

Patrice123

19 de may. de 2016

I had a fantastic experience in the process of purchasing my new Ford Focus. Absolutely no pressure was used at anytime by anyone. Believe me...I asked many, many questions.I feel every single person with whom I interacted is a real professional and all are so classy and gracious. I've already been recommending this dealership to several individuals. It felt like a loving family environment and not a tense fake insincere atmosphere.

ckimgo

18 de may. de 2016

I went to purchase a new car I saw on line. Everyone was so kind. I was in and out less than 2 hours. Amazed at the professional and experience I will refer all my family and friends there for a purchase.

Christian B

17 de may. de 2016

I purchased my car from Dana Bishop, and she was fantastic! She was very helpful, and not nearly as pushy as most salespersons. I would recommend Dana to anyone who fears the car buying process, she makes you feel at home! I walked away from many other potential cars because of the staff; however Richmond Ford West treated me with respect and wanted me to have the best possible experience buying my first car. I was also helped by Doug in finance, and Joey in guest services, an all around great experience, not to mention leaving in a 2014 Mustang right out of my dreams!

Tim M

14 de may. de 2016

Everyone was so kind and helpful. It felt very comfortable and inviting. All associates were smiling and in a great mood. Thanks for a great experience.

stantheman

10 de may. de 2016

I bought a car a few weeks back from Tony Armstrong. When we were first approached by Tony, we were hesitant because we looked at his age as a deterrent. After a few moments of talking with him, he proved us wrong. He turned out to be the most knowledgeable salesperson I have had the pleasure to work with. This is by far, the best experience I've had in the past 40 years working with salespeople. I would highly recommend Tony to my friends. He worked hard with his manager to get me the price and car we wanted. Really love our new 2016 Edge. (To Cool to be Blue color) Thanks Tony for all your dedication to taking care of the customer!

Valenda

10 de may. de 2016

I purchased a service on yesterday for my 2014 Ford Fiesta. Joey Foust works in Guest Services and he assisted me yesterday and two years ago when I purchased my vehicle. Joey answered all of my questions and has always provided excellent customer service.

Crystal S Byars

9 de may. de 2016

Purchased a 2016 F250 last week! Dana Bishop is top notch! Doug Williams is great to work with in finance as well. So glad that we were able to have such a smooth transaction!

Charles S.

8 de may. de 2016

We are lifelong Ford owners and Richmond Ford West is our favorite dealership. From the well-designed lot to the spacious showroom to the gleaming Quick Lane service area, RFW is leaps and bounds over area dealers. Brandon Jackson worked very hard to get us exactly what we wanted (even when my wife changed her mind several times) and the finance department made it work for us. Michael Timperio handled our paperwork and explained everything very well. Joey Foust took care of our car with the protection package and it's easy to see that he has a passion for keeping every Ford in town looking shiny and new.Thank you for everything you do and keep up the good work!

Rob Marshall

2 de may. de 2016

I purchased a 2016 Ford F150 XLT last weekend. My salesperson was Dana Bishop and she did an awesome job! I love the truck and I'm going to recommend the dealership to my friends and family. Thanks Dana!

Awesome mustang

30 de abr. de 2016

Brandon a great sales person buying a car here was very easy and pleasant.Joey is very helpful and explains the product . My overall experience in buying my new car was great.

happyfordowner

29 de abr. de 2016

"Hats off" to a very professional and helpful team. After a week from hell, that I would have to write a book in explaining, it was a pleasure to meet and do business with the Richmond Ford West Team. Tony, Patrick, Joey and Doug are very helpful, outstanding individuals, who obviously work well together. Upon having Joey's team apply the interior protection to my newly purchased Focus, Joey went above and beyond my expectations. It was a pleasure meeting everyone and and completing the transaction. "Thank You!!"

tamana hakimzada

26 de abr. de 2016

This past week, I went into Richmond Ford, looking for a guard green metallic mustang gt with a manual transmission, of course being a shopper in the market for a new car I went to another dealership but didn't get nearly the service I was provided at Richmond Ford. Dana and the team went above and beyond to get me the car I specifically wanted. When I came inside the dealership, I didn't feel pressured at all whatsoever, which was absolutely amazing and the fact that they pushed to get the best deal, I honestly couldn't have asked for a better car buying experience. Come the weekend to pick my car up, because they had to travel out of state to get it, it was covered in bows and balloons, on the red carpet right in front of the dealership. Dana kept in constant contact, letting me know any update every step of the way, which was truly amazing. It's been about 3-4 days since I've had my car, and I absolutely love it. And I owe it all to Dana and the amazing team at Richmond Ford for going above and beyond to make their customers happy.

rhumbe002

21 de abr. de 2016

I wanted to lease an F150 but I was upside down on my trade. I really wanted the truck but I did not think it could happen.The team stayed after hours to make my deal happen.I love my new truck and I am very happy with the way I was treated.Patrick Way is the new General sales Manager who I have worked with in the past. Patrick and his team will treat you right!!!! Thanks guys for making this happen.

patriotic_american

20 de abr. de 2016

I had a great experience at Richmond Ford - West! Martin was a huge asset and a pleasure to work with. Joey was very knowledgeable about the paint protection products. Doug and Michael were huge assets through the financing process. Very happy with the overall experience and would do business with this dealership again.

rivly

16 de abr. de 2016

IT IS HRD TO EXPLAIN BUT EVERYONE FROM THE MANAGER ALL THE WAY DOWN TO THE SALESPEOPLE ON THE FLOOR ARE ALL TOTALL AMAZING. THEY BEND OVER BACKWARDS TO MAKE YOUR EXPERIENCE EASY. THEN THERE IS JOEY FOUST, HE EXPLAINS ALL THE THINGS THAT CAN BEDONE FOR YOUR NEW VEHICLE AND THEN WORKS WITH YOU AS FAR AS HOW TO GO ABOUT GETTING IT ALL WITHOUT BREAKING YOUR BANK. AND HIS CREW BACKS UP HIS WORDS BY GIVING YOU AN AWESOME PRODUCT ONCE THEY ARE DONE WITH YOUR REQUEST. WILL CONTINUE TO BE PART OF THIS FAMILY AS LONG AS I LIVE AND LET IT BE KNOWN THEY ARE YOUR FRIENDS FROM THE MINUTE YOU SAY HELLO!!!

Max

14 de abr. de 2016

Best encounter of all my purchases since age 21. I had the privilege to deal directly with four people at this dealership-----Tony, Joey, Michael, and Patrick. I look forward to connecting with all of these folks in the near future. The overview education about my vehicle at this location seems to be a great idea, especially for an old fart like me Anyone considering a purchase should look to this location as the last stop. I rate my experience as an 11 on a scale of 1 to 10

Viv

13 de abr. de 2016

Just the right amount of salesmanship: they kept in touch, but were patient. Very friendly and helpful. Made the whole process easy. Gave me a reasonable deal. Employees worked together rather than fighting over the commission.

RitaB

6 de abr. de 2016

Hi - Joey Foust provided excellent customer service to my mother. He made sure she understood every detail about the fabric and car coating which will protect her new Transit Connect. When she came back weeks later for the new car buyer event, he remembered my Mom and talked to her about her new vehicle. He asked how she liked the vehicle, etc. Mom truly appreciated that he asked her how she was enjoying her new vehicle. I also appreciated that he truly believed in providing the best customer service available. Thank you Joey!!All the ratings below are based on Joey.

Brandon34

4 de abr. de 2016

I have been looking to purchasing a new 2016 Ford Escape. I found one on Internet through Richmond Ford West website at a good price. So I called and talk to a gentleman named Del. He told me the price that I saw was what it was and was very friendly and answered all my questions. He asked would I like to look at it. When I got to dealership they had the vehicle parked out front reserved for me and when I walked in I was greeted by Del and Tony. They were very friendly and new their product and showed me to the vehicle. Tony told me all about the vehicle inside and out. Let me take it for a test drive and was getting know me better. When we arrived back they had worked some figures for me and wasn't pressuring me into buy. After deciding to purchase a gentleman name Joey came and talked to me about protecting my investment with some products that he had available. He knew the product and the demonstration he provided was very informative and looked amazing. Doug in financing went over a few things with me and showed me some more options and told me what he thought was best and helped me finalize everything. So I was very pleased with my purchase and I would consider returning as a customer in the future.

Smgjmg2016

25 de mar. de 2016

I have purchased multiple vehicles from Richmond West in the past and made the mistake of purchasing a previous vehicle from another dealership. Going back to Richmond West reaffirmed my confidence in this dealership's professionalism and focus on customer service. Joey Foust did an outstanding job explaining to my wife and I the services we purchased on the two 2013 vehicles we acquired and how to maintain these vehicles at the highest level.

Cameron Roberts

22 de mar. de 2016

I purchased two F150 platinum. They had the exact trucks I was looking for in stock. Joey Foust was a great help in getting a spray in bed liner and a hard bed cover. I would highly recommend visiting this dealership.

dldrmd

22 de mar. de 2016

Joey did an outstanding job representing your Dealership. He was very personable and a pleasure to do business with I was extremely pleased with his customer service and the finished product. I look forward to doing business with him in the future. Ben made the whole buying experience a pleasure. Very knowledgable and customer centric. I would definitely do business with him in the future.

Go

10 de mar. de 2016

Chris williams and Joey Foust are knowledgeable friendly and a pleasure to work withThey found exactly what my wife was looking for and put her in. F-150 platinum !Highly recommend you seek these 2 gentlemen and allow them to wow you Del Hutson and Doug Williams made the process smooth and enjoyable

Richmondfordweststinks

8 de mar. de 2016

My first thought on the dealership was that they didn't have things together. I made an appointment to see another salesman on a Saturday. I get there and JonCarlos informs me that the salesman isn't there, he has the day off. I immediately get a bit frustrated, but that's when JonCarlos took control. He was awesome to work with and his replies to my emails were almost immediate. After a month or so, things started to go downhill. Replies to my emails were taking at least 10 days. My last email to him was on February 9.. I have yet to hear back from him. Granted, the car I want is a bit rare and hard to find with the options I want... I understand that. It's not like going to buy a typical Chevy or Ford. After telling him that I wanted an 8 cylinder repeatedly, he emails me about a 6 cylinder. He doesn't seem to really listen. There is also no reason a salesman should be so 'busy' as to take weeks to get back to a prospective client. It's apparent that he doesn't have time for me. I also called the sales manager and left him a voicemail in hopes that he would help me. It's been over a month and I've never received a phone call. After my experience, I am shocked they have such a great rating. I am done with this dealership.. they will not get my business or money ever and I will advise friends and family to go elsewhere.

Bless

5 de mar. de 2016

Everyone was very nice smile on there faces. When you go to buy a vehicle it take some time and every one made sure that I was comfortable while I wait. It was a very nice experience. If I had to do it over again I would at Richmond Ford West..

KDavis

2 de mar. de 2016

Great customer service really goes out of their way to help you

Edward Gasper

27 de feb. de 2016

Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ultimate Appearance Protection package, when I purchased to vehicle. I was truly impressed with the outcome....wow! Joey Foust was right, this product is truly impressive.

bkarnes

23 de feb. de 2016

salesman Martin Hochfelder and Doug Williams was exceptional in buying my 2016 f150 truck martin was knowledgeable and explained all about the options in the truck and Doug was very comforting in the financing . Had to bring truck back to have the bed linner and platinum protection put on and when pick back up I was blown away when Joey Foust brought my truck around front it didn't look like the same truck then he started explaining to me about the protection plain works and coverage then showing me all the details. Over all best dealership I have ever dealt with thanks guys

Hallcm2851

17 de feb. de 2016

I had a wonderful experience at Richmond Ford West! Brandon Jackson was a pleasure to work with and I'm very grateful to have had such a pleasant experience. He was extremely professional but also made the process of buying a car as enjoyable and quick as possible. He was very attentive and I could tell he was genuinely excited for me to be getting the car I was, not just about the money that would be in it for him which was very refreshing.Joey Foust was also fantastic to work with. He was extremely amicable and great throughout the entire process. When he was describing the Interior and Exterior Protection Packages they seemed far too good to be true! Whatever you do, don't fall for the stereotype that the charm is just to make a sale, he meant it when he said it would be worth it, and this is obvious given he himself has it on his own car! I had purchased a 2005 Explorer and after the protection package was put on I couldn't believe just how shiny and new looking my Explorer was. My mom bought a 2016 Explorer and got the same package, and we both are in love with what it has done for our cars. One thing I thought worthy of mentioning was that I could tell just how detailed the service was because a few gift cards and wrappers had fallen down into the crevices where absolutely nothing can be reached, and I had long since accepted they were never to be found again, but all those things were nicely placed in my cup holder for me, so they did a very thorough job. (And yes, from the outside, in the dark, I could see just how shiny the seats looked- and it's 11 years old.)Another thing that was so awesome was that the warranty will cover the next seven years. If anything happens in the next seven years to my paint or interior they will take care of it, even if I move out of state, which, as a student, is a great accommodation. If you are on the edge about Richmond Ford West, I would recommend them wholeheartedly. Every person I encountered made the experience a pleasure. And if you aren't sure about the Protection Package: GET IT! You won't regret it. It's an incredible deal for incredible service.

Greg

17 de feb. de 2016

Salesman Brandon Jackson and guest services representative Joey Foust formed an exceptional team to enable my wife and I to experience a stress free purchase of our 2015 Ford Explorer.. Brandon was knowledgeable , accommodating , and relaxed in his sales presentation. Joey explained his product and the guarantee that accompanied it in such a way that we felt confident with our purchase. Joey's attention to detail and willingness to accommodate our every need far surpassed our expectations! Realizing that we live a distance from the dealership, they arranged for a loaner car to make our service appointment much easier.Our congratulations and thanks to Richmond Ford for the experience with these two professionals!Greg Carroll

Ford Rules

7 de feb. de 2016

The appearance I had at this dealership was excellent. We were taken good care of. My son is graduate of NC State and they worked hard to get him a loan just under his name instead of me co-signing. Lucas Roar, Joey Foust and Ed made this an enjoyable visit and experience for my son buying his first vehicle.Thanks,Bryant and Blake

drddebra

3 de feb. de 2016

Every one was comfortable and very attentive to my needs and timetable. Not overly solicitous which is important to me. I would recommend this dealership if doing business with real personalities and warm people.

Amy's Got a New Car!

2 de feb. de 2016

We found the Mustang we liked online and called about it. We arrived less than 15 minutes later and the folks at Richmond Ford had pulled the car around for us to test drive. Jon Carlos was very professional and knowledgeable...helpful and accommodating, not pushy. Once we made the decision to buy, Doug got us in and out of the normally painful financial process without a scratch. Joey very friendly and sold us quickly on the clear coat protection package. I was so impressed with the product that I opted to purchase the same protection for our new Honda Civic as well. Wow!! It made the car sparkle and shine! I'm so pleased!! Thank you for a great experience.

Not so happy

30 de ene. de 2016

I purchased a Ford Escape in July 2015 and my AC crashed at 1800 miles. When I brought in for repair I was refused a loaner car and just told how a man made machine can just break sometimes. After a heavy argument I received a loaner the next day. The cover to the airbags under the steering wheel was damaged with that servicing so now the airbags need to be replaced. I loved the car when I bought it but now get worried consistently with what may be next and I just keep getting hounded for an extended warranty. I am now seeing why I guess. A company needs to cater when there are problems with a new car.

edy

27 de ene. de 2016

The clear coat is awesome and the service fro Joey Foust was exceptional. Joey took a special interest in making sure I was satisfied. I was called 35 minutes before my car was ready and Joey fully explained the supplies. Brandon was very personable and JonCarlos was a relaxed no pressure salesman.

douglas's ford

27 de ene. de 2016

we were very pleased with the clear coat we had applied. joey foust went above and beyond to help us programed my phoned into the truck, explained in detail the do's and don'ts. made sure we were comfortable and had no questions

Johannes Paffen

15 de ene. de 2016

This is the first time we have used Richmond Ford West. As you are a lot closer to our home, we will continue to use you. Thanks.

Timothy Goad

12 de ene. de 2016

Your system of assigning each customer to a service rep and not allowing any other rep to communicate with the customer, isn't working for you.When I called to find out whether my car was ready, everyone (and I believe I talked to everyone there) wanted the name of the person who had done my intake that morning. Luckily I'd noticed his name above his desk. He never gave me his card or told me his name. No one ever told me I should commit his name to memory. But luckily I did remember his last name.Also, I was passed around and/or put on hold for 10 minutes before he could finally answer the phone personally and tell me my work was almost finished. Some individuals there answered the phone several times and told me we were still holding for my service technician. I found it astounding that he even had to answer my call personally. With most service departments, all employees have access to all records, so the customer doesn't feel like a ping pong ball by the time an answer is received.The work itself was done very well. The shuttle service is top-notch and the driver is friendly.

Robert Beran

11 de ene. de 2016

Richmond Ford West, awesome service, fair pricing, quality people.I would highly recommend this dealership.-Bob Beran

Stephanie Koren

10 de ene. de 2016

Our sales rep was Extremely attentive, knowledgeable and generally just a nice person. I would strongly recommend him and the dealership to my friends.In general the entire staff was very good.

Trucking Papa

9 de ene. de 2016

We knew what we wanted --F50 Truck-- and the required add-ones! Martin spoke with us for a few minutes, invited us inside, and immediately found what we wanted in inventory! Within 30 minutes, we were on a test drive! Martin was personable, knowledgeable, and could answer our questions! Once we agreed on the sale, Martin was careful to walk us thru the entire process. We were introduced to Joey Foust, who also is a wonderful asset to Richmond Ford West! Joey has seen to the Custom Care finish for us-- important to us as our truck will not be garaged! He is polite, knowledgeable, and made sure that we were serviced on schedule! We believe Martin and Joey are great representatives of Richmond Ford West! Service and accountability are important to us, and they have met these goals! Thank you!

McKelvy Family

8 de ene. de 2016

Lucas was a very personable salesman who went out of his way to make us feel comfortable and confident with the purchase of our truck. He made himself available to us for additional questions and walked us through the technology of the vehicle. For mechanical questions, he utilized the knowledge of the dealership mechanic and brought him out to personally talk with us. Overall, Lucas is an excellent self-starter and has the personality to have a very successful career. He really cares for his customers, personally follows up, and works hard to deliver a product that meets all of the needs and wants of his clients. - The McKelvy Family

KN29

8 de ene. de 2016

Both maintenance visits were handled by Chris in a very courteous and efficient manner. The service was expedient and reasonably priced. We have purchased 2 new vehicles here and have had nothing but very satisfactory service in every area.

grims

5 de ene. de 2016

We purchased a new Ford Explorer in April 2014. We also purchased the paint protection treatment offered by Guest Services. This past summer (2015) we were rear ended and had to have the hatch repaired and repainted. We also needed to have the paint treatment applied again after the paint had cured. We had it applied today, January 5, 2016, and it looks like brand new!! I want to thank Joey Foust and his team for the wonderful job they did. Thank you Joey!!I. Grimsley

srwolford

4 de ene. de 2016

I have purchased 3 cars this year all from Richmond Ford West the sales staff, service and management teams are great and went the extra mile to get me the best deal and best financing. Tony was a great sales person and did not pressure me throughout the process. Easy to deal with.

Mary S

29 de dic. de 2015

I recently came in to have some work done. Mr Foust was very professional, curteous, and followed through on everything that he said he would have arranged. Excellent service!

srwolford

22 de dic. de 2015

I have purchased 2 vehicles this year from Floyd and he was incredible each time. Great Service and Follow up. Made sure we got the best deal.

Rawleigh Adams

19 de dic. de 2015

Will make Richmond Ford west my primary dealership for all my vehicles. Great service and friendly staff.

Zachary Ortwine

16 de dic. de 2015

LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledgeable and was able to diagnose my needs very effectively. I ended up getting the 2016 Mustang EcoBoost and the car is incredible! You really cant get more bang for your buck. Richmond Ford West offered me $1500 more for my trade than any other dealerships around - including the dealership I bought my Honda from. I couldn't be more satisfied with my purchase and the experience that I had - thank you very much for your responsiveness and the pleasant car buying process!

llw1064

16 de dic. de 2015

No pressure and very helpful sales staff (Chris Williams is great!) All other staff we encountered were friendly, knowledgeable, and appreciated our business. We got a great price too!

Zachary Ortwine

16 de dic. de 2015

LUCAS ROARK is the BEST salesman you can request! I had a wonderful car buying experience through Richmond Ford West and Lucas. He was very knowledgeable and was able to diagnose my needs very effectively. I ended up getting the 2016 Mustang EcoBoost and the car is incredible! You really cant get more bang for your buck. Richmond Ford West offered me $1500 more for my trade than any other dealerships around - including the dealership I bought my Honda from. I couldn't be more satisfied with my purchase and the experience that I had - thank you very much for your responsiveness and the pleasant car buying process!

Robert Wokaty

10 de dic. de 2015

Service was performed as requested with promotions applied that reduced the final bill. What more can I say?

Mary Arnold

10 de dic. de 2015

Experience was GREAT!!! Fast and quick. Ben Parrish, salesman was AWESOME as well as the Finance Manager, Doug Williams. They both made things less painful. I love the Focus!!!

Lou Hurst

6 de dic. de 2015

We purchased our 2014 Ford Explorer last year brand new. During the buying process one of the add ons we purchased was the Auto Armour package and we are so glad we did. Recently during a car wash the technician informed us that we had mold on the exterior of our white vehicle, that wasn't coming off with regular wash. At that time we remembered we had purchased this upgrade, so we contacted Joey Foust, the Guest Service Manager, at Richmond Ford West. Joey was extremely customer service orientated and very helpful. We scheduled an appointment and because of the length of this procedure Joey provided us with a loaner vehicle. We dropped our vehicle off at 9:30 am and picked up the loaner, we were told our vehicle would be done by 5 pm. When we returned at 4:30 pm that afternoon, Joey informed us that our vehicle was done and they ended up cleaning the exterior of the vehicle and reapplying the Auto Armour. Not only did they do this but they washed and detailed our vehicle as well. All free of charge!!!Great Service, the vehicle looks new again and Joey [with his team] exceeded our expectations. We are so glad we purchased this add on during the buying process, so worth the money.

ladybug2015

2 de dic. de 2015

It all started out with a pre-owned 2010 (non-Ford), nice but did not WOW me type of car. The day ended up with a Hot little Red Ford Focus Hatchback going home with me! Sam Adams knew that I was looking for that forever car. I want to retire in 5 years and do not want to go into retirement with a car loan. Now, I will have an, only 5 year old car, when I retire without a car payment. Sam Adams is a kind and caring salesman. He made the buying experience fun and helpful.After I had decided to get the 2015 Ford Focus, I talked to Brandon Jackson about protecting the cars paint, interior and windshield. He was also very helpful and thoughtful.When bringing my car back for the protection treatment, Joey Foust helped me get a loner car and reassured me that my car would be ready the next day. Joey was very helpful and treated me as a valued customer. I must say my experience at Richmond Ford West was fantastic..and I do love my drive!

Debra Seay

1 de dic. de 2015

Everyone was very helpful and friendly. I felt very important! I got the Ford Escape because a friend of ours has one, He let me drive it to Lexington Va. It rode like a cloud and drove so smooth. We were looking to buy a new vehicle but did not know just what. Our friend had an older escape and got 500 thousand miles on it before the motor just gave out. I have a 2002 sport trac that has 255 thousand miles on it and still going strong. Love my truck. So of course when we were going to buy another vehicle it was going to be a ford. In my opinion Fords rock. Thanks guys.

jmpancoast

1 de dic. de 2015

I have purchased 5 Fords from three different Richmond area dealerships since 2011 and this was one of the best experiences I have had. Everyone was great to deal with and they worked hard to work the deal to get the vehicle I wanted priced within the budget I had to work with. I highly recommend that anyone in the market for a Ford give them a chance at your business. Rheanna Stark was great to work with and very thorough. I will be looking for her again next time I am shopping for a new Ford.

jrspinella

30 de nov. de 2015

One of the best experiences I have had buying a truck. All the people at this dealership was experienced, thoughtful and ready to meet my needs. I am overall satisfied with this purchase and will come back again in the future! P.S. Also the GM was involved in every step of the buying process to see if everything was going good. Hard to find that in any other dealership.

Michael J Dolan

28 de nov. de 2015

Would highly recommend this dealer, they are first class in all that they do. Pay attention to detail and make you feel very comfortable. WEill always deal with Richmond Ford West,

Manuel Montoya

26 de nov. de 2015

Very clean place and service was really fast without appointment .thank u

Mary G.

18 de nov. de 2015

Routine service check up. Thank goodness they reminded me the State inspection due!!.

ThatGuy

18 de nov. de 2015

Great team to work with. All associates very knowledgeable and professional. They where very informative and made sure I was completely satisfied with my purchase.

Jason2357

14 de nov. de 2015

My name is Jason and I recently bought a used expedition and the entire team was great especially Scott (contract finance mgr from SC) Brandon, Chris and Joey. I got the interior stain protected for a good deal and they detailed the exterior for free. I would highly recommend this dealership and plan to get all future service and cars from them in the future.Also Ed was great with the kids and this is a family friendly dealership.

Krista F

10 de nov. de 2015

Thank you Richmond Ford West. We had a great experience with everyone we worked with. If you're looking for someone who is "techy" and can help with all the Ford features, Corwin is your guy. He was very informative and helpful with setting up all of the Ford Sync options.

kas

8 de nov. de 2015

Excellent, friendly and helpful service. I especially appreciated Chris W.'s good sense of humor. Glad I bought my car there, and will recommend to others. Thanks!

ymhh

7 de nov. de 2015

Our experience with the dealership was very smooth and efficient which was important as we were on a very tight schedule and already knew the vehicle we wanted to purchase. Our salesman Sam was very knowledgable and great to work with and Joey the guest service manager was very friendly and worked hard to make sure we understood the additional options without being pushy. A real plus!!

Crystal Saunders

5 de nov. de 2015

The check-in and review my needs for my Ford Edge was very quick, yet thorough!

Novak

4 de nov. de 2015

Everyone that helped me was great. I really felt comfortable while making my purchase. Rheanna Stark and Joey Foust rock. Keep up the great work

Senior123

3 de nov. de 2015

Everyone at the dealership made me feel comfortable, Bob Wilkinson, salesman, was so nice and Joey Foust great to deal with and informative. Senior Buyer

Misty M.

28 de oct. de 2015

From the moment we pulled onto the lot to the moment we left, everyone was very nice, helpful, and accommodating. I have bought a few vehicles over the years and this was one of the best experiences I have ever had. They were friendly and answered all of my many questions I had. Less than 24 hours later, I had already received a call from them asking if there was anything else they could help me with. I will be a repeat customer and would recommend this dealership to anyone else in the market for a new car.

happy customer

25 de oct. de 2015

I am very impressed with this dealership. Joey Foust treated me well. Gave me a car to use for the day while I had a backup camera installed on my F-150. I was very pleased with my installation. When I had a concern about an issue with the camera, they immediately had me return to fix the problem.Service was topnotch. Thank you!

darrelscot

25 de oct. de 2015

Sat morning....Found a used truck on the Richmond Ford West website- loved that it's linked up with Kelly Blue Book. E-mailed the dealership thru website.. I was promptly contacted by Ed Palmateer that truck was still available. Met Sam Adams in parking lot, and promptly went for a test drive. Worked the deal out with Sam, Joey Foust & Ed. Then, completed the financial paperwork with Marvin Taylor, all in a timely matter. Sam made sure to get my I-Phone synced-up and my SAT radio squared away. Sat. afternoon...Drove my 2014 F-150 home extremely satisfied. Thank you Richmond Ford West.

Lawrence Rocissono

23 de oct. de 2015

fantastic interaction with the whole richmond west team. thank you

James Guss

23 de oct. de 2015

I have always had an excellent experience at Richmond Ford West.

vipertrooper

22 de oct. de 2015

First off, was promised a vehicle to be ready on my appointment time and had to wait nearly an hour. Secondly, the car had exposed wires at your feet where the computer is, the thing was so dirty, and carfax claimed no crashes and clearly there was on the front end. Thirdly, while walking around with my sales associate,Martin, he drops the "F" word. Now that's just lovely. Forth, now while they were going replace the carpet and clean it, had to nerve to waste two + hours can place in front of my an offer that was supposed to ". Make it worth my time". Seriously, it was the sticker price. Sadly and depressingly, I left without purchasing that car i had been waiting to own for days. So,so, sad.

vglattn

19 de oct. de 2015

Very happy with the prompt and professional service I received. Would also like to mention that the driver, Andre, was extremely nice and courteous. This is a well run dealership.

Roland Anderson

14 de oct. de 2015

Great Job, fair price, waiting area was very nice, and I wasn't in there very long. They also have a shuttle service to pick up/drop off if you need to be somewhere else.

John Salmon

14 de oct. de 2015

Miscommunication out of the gate. Scheduled service and was told parts needed would be ordered and available on date scheduled. Showed up and parts needed to be ordered. They were never ordered and my service rep said that I should not have been told that. On initial repair attempt, another part of the car was damaged. Needed to order another part and schedule another time to come back in. Told repair would take 15 minutes. Showed up for repair, was told they misjudged the repair and now it would take at least 1 1/2 hours. Ended up taking 7. Not a good experience. Service reps did not seem to be in a good mood and acted like it was a burden for them to deal with anyone coming in. Also left a voicemail with my service rep and did not return the phone call within 24 hours. Had to call back.

Todd Talbott

12 de oct. de 2015

I had taken my Ford Fusion 2012 for The Works without an appointment and everything was completed within an hour - busy day. The service managers were not as personable this time in setting up the service as in the past but they were each professional and did go over everything in setting up the service and asking if there were other services I needed or wanted checked out. The follow-up after service was thorough as usual in going through the report card. The lady that put the floor and seat covers in place and the cashier were very personable.

Kathi Russell

8 de oct. de 2015

I had a wonderful experience purchasing my new 2016 Ford Escape. My Sales Rep.was Clay Merrifield and he was very courteous and knowleadgeable. He also impressed me by being very patient and not pushy with me. Best experience I've ever had in purchasing a vehicle. So far my experience with Richmond Ford West has been great and I am loving my new Escape. Great job to Clay and those that assisted me with purchasing my new Escape.

Lynn Forstmann

8 de oct. de 2015

Outstanding people through every step of their Service Department. From the Rep who writes the order, to the the tech who services your vehicle to the cashier who checks you out. Other dealers could learn a lot from Richmond Ford West and how they handle their customers.

J&J

7 de oct. de 2015

Outside/Inside Protection - Running Boards Installation"Recently purchased a new 2015 F150. We had the special paint and interior protection applied and also had the flex fit cover and spray in bedliner installed. Floyd Campbell was an excellent salesman. He was very helpful and didn't pressure us to purchase anything. Brandon Jackson did an excellent job in explaining the interior/exterior protection along with the liner and bed cap. Joey Foust also gave us some great customer service. When dropping the truck off to have all the work done we, at the last second, decided to have the window rain guards and front bug shield installed. Without hesitation he said no problem and had it done along with the other installs. They were all very friendly and professional which made us feel very comfortable. All the work was completed on time and everything looked great!

G&+M

6 de oct. de 2015

Wehad the special paint and interior protection applied and also Westin running boards installed on our recently purchased 2012 Explorer. Joey Foust gave us great recommendations andhad thework done within one day. His personal attention to detail and professional yet friendly demeanor made us feel welcome well cared for.After our good purchase experience this Great Service just added to the comfort level with this dealership!

Harold Sheppard

6 de oct. de 2015

Very courteous and car was ready earlier than I expected.

Sandra Taylor

5 de oct. de 2015

Just purchased a 2010 CRV from Richmond Ford West. I could not be more happy with the purchase and with the People who helped me with the process of finding my car and purchasing it. Ben Parrish listened to exactly what I wanted and searched to find the most compatible car for me. The paperwork in the finance dept. went very smoothly and I greatly appreciate Marvin Taylor and Ben Parrish for my experience.I will come back to Richmond Ford if I find myself in need of another car. I have already told my friends they must come there when looking for a car...new or used

kcossu

2 de oct. de 2015

I recently purchased a 2015 Edge from Richmond Ford West (RFW). From my initial conversation with Ed (manager), to the personalized attention from Ben (sales), Tyler (finance), and Joey (consumer service) all of my questions and concerns were quickly answered and addressed. Great client focus and attention to detail. I highly recommend RFW to anybody in the market for a new or used car as they have a special thing going on.

Deborah Morris

17 de sep. de 2015

The 1st inspection of my "pumpkin" Escape was flawless. Travis took care of the pesky glove box that didn't want to close properly, along with the safety check, for free! Love me some Ford, especially Richmond Ford!

Patricia Sherod

10 de sep. de 2015

I took my Ford Focus in for repair. My car would hesitate to start up sometimes. Randomly it wouldn't start up; the panel would light up when I would turn the key to start the car. Nothing else would happen no sound. I would have to try several times to get it to start. Ounce the car would start up no problems with anything else. I have a Five Speed and I would have to push down very hard on the Clutch to get the car to start. Yesterday evening I went out and when I came back to start the car up it started. This morning when I got into the car and turn the key. The car started right up. Thank God! The guys at Richmond Ford West did a great job. I went back to the Richmond Ford Dealership that I brought my car from first. They where back up for 2 weeks with service request appointments. Thank you for taking my car right away. I work a part-time job on the weekends in the evenings and the last 2 weeks by car has hesitated to start up at night. I really didn't want to have to wait 2 weeks because I don't have another car. The Service Rep. Chris was very kind, knowledgeable, approachable, & accommodating. Chris walked me right the area where I needed to be to catch the Shuttle to get a ride to work. Chris called me when my car was ready. The gentlemen that drove me to work was very kind and friendly. I want to thank everyone for a wonderful experience. The Cashier that process my payment was also very kind. I wouldn't hesitate to come back to your dealership or recommend your dealership. Thanks again!

rong

8 de sep. de 2015

JonCarlos is an outstanding salesman. He is helpful, goes above and beyond to assist his customers, including going to get a car from extended inventory and having it there for me to look at in 45 minutes! My wife and I have both bought vehicles from JonCarlos in the last 6 months and he has been fantastic! Just the entire experience was great. Thank you!Joey Foust was very informative and listened to what I wanted versus all of the services he offered. He was attentive to my needs and followed up with me the next day to schedule and it was sooner than expected making everything even more enjoyable. Joey was very easy to deal with and even allowed me to watch a video of the product on his phone.Marvin in finance was great to speak with. I felt like we were having more of a conversation and I enjoyed the time with him. He also stayed late on Labor Day to help finish the process which I found to be outstanding customer service. Fantastic experience and great guy.Ron G.

Me123

5 de sep. de 2015

I had just walked away from a salesman at the other Richmond Ford location (wanted to talk at me and not listen). Glad I got Chris at Richmond Ford West. Great guy to deal with. No pressure and very patient. Had he not been at this location I would not have purchased from Richmond Ford. Marvin in finance was a pleasure as well.

Patricia Rodgers

4 de sep. de 2015

Love my new Focus SE! Great purchase experience. Would recommend this dealership.

Bad business

31 de ago. de 2015

Extremely unprofessional and underhanded in their business dealings. I will never do business with this company and will be sure to caution all friends against business dealings with Richmond Ford West. My daughters first car experience was completely ruined. The deal was worked out and agreed upon with the salesman and the manager. I came in with my cashiers check to sign papers and they sold it out from under us while we sat there waiting for the paperwork. DO NOT DO BUSINESS WITH THIS COMPANY!

RWindett

31 de ago. de 2015

I had bought several cars from Ed Palmatteri when he was in Charlottesville. We had kept in touch with each other since. When my lease was up on my wife's Town&Country he was the first person I called. We have be Chrysler customers for the last ten years this is our first Ford. Once Ed and I had worked out the financing I spoke to Rheanna. She arranged the delivery time and got the car ready for delivery. When we arrived she went over the vehicle's features, offered us a test drive. She completed the paperwork in a timely manner and we took delivery. We are very pleased the way our deal worked out and are happy with our Explorer. Thanks to Ed, Rheanna and Tyler for an outstanding experience. I will be back in March 2016 to buy a Mustang GT. Ron and Angela Windett

Baseballfan7923

30 de ago. de 2015

My wife decided to come out and test drive a car on the lot even though it wasn't what we wanted because it had a feature we wanted. We get there the car isn't there and the saleswomen who came out to help us said "Well they have been flying off the lot lately." We decided to test drive another model of the car just to make sure is what we wanted and we told her we had a slip for a $50 gift card she said well that is only for scheduled test drives but I will talk to my manager. We get back and we come into the showroom and sit down in her office while she goes and talks to the sales manager (Ken). Time ticked by and we hadn't had dinner and were wondering if he would come talk to us. Finally he came in and we told him that we had issues with there other dealer and he said we are two separate stores don't let our other store make your mind up. I gave them a chance never heard from them so I called them later on the next day. I told her we were not interested in the other car they showed us they would bring down but I had 2 backs ups in case 1 didn't work out. She said I will go talk to him and call you back. I am still waiting to hear back I guess I wasn't important enough or didn't sound like I was going to buy soon enough. I was quite upset I decided to give them a shot didn't hold a grudge due to the other store and still the same result.

Sharon Collins

26 de ago. de 2015

I always go to this dealership for any services my car may need and they always have done a great job in my view. I totally recommend it to anyone.

Deborah -Mosley

19 de ago. de 2015

I would hightly recommed Universal Ford West , the team there cares about their customers. The sales person I dealt with was not pushy ,he was very helpful and actually brought the vehicle to my office to test drive. I purchaes the vehice and the first free oil change appt was scheduled , the service was great, short wait time .A great group of people work at Universal Ford West, I highly recommend them.

Roland Anderson

18 de ago. de 2015

Set appt time for state inspection and 15,000 mile checkup (oil change, etc.). Dealer was prompt, had the car ready in an hour and 15 minutes. Offered to shuttle me where-ever, but I chose to wait in their lovely customer lounge with coffee or soda (free), and hi-speed wi-fi. Very easy to deal with.

Page Call

13 de ago. de 2015

My technician Ryan Gollub was awesome!! He took great car of my car and was very informative.

msrichhay

9 de ago. de 2015

This was my 2nd car brought from Richmond Ford and my experiences get better every time. Jon Carlos and Joey did a great job with me and my time.

arsimm18

6 de ago. de 2015

Chris was very patient and not pushy. He allowed us to take our time and answered any questions we had. He did several follow up calls after our purchase to make sure we didn't have any questions. He made it a very enjoyable experience! Thanks Chris!Joey also took a lot of time explaining options and answering questions. He was very knowledgeable about the products and took his time with us. Thanks Joey!

Alfred Oliver

5 de ago. de 2015

Happy with experience of taking car in for recall notice. Repair was done in timely and efficient manner .

Smurf3

4 de ago. de 2015

Kent was great he was alot of fun and explained everything he above.and beyond to find my the color and car I wanted. Joey with guest services was great explaining the paint and interior options for the and making the appointment and following up to make sure I had everything I needed. Marvin Taylor explained the paperwork and financial part of the contract. They all were great and a very bog help in this process I cannot THANK YOU 3 enough for making this process so easy.

candyel

2 de ago. de 2015

Initial salesman : Chris Williams. Wonderful greeting. Nice. Eloquent. Respectful. Well spoken. Knowledgeable of interested cars. Very helpful. He made every effort to ensure we were taken care of to identify the cars that met our interests. He was dedicated to customer service. A true asset to this dealership. Senior sales representative: Ed...exuberant and boisterous in assisting the customer to meet their wishes, partly to a fault. Does his best to resolve any and all issues. Assistant: Stephanie. Very courteous, polite, and humorous. Financial Assistant: Marvin. Very respectful and diligent to ensure that we truly understood every fine point of the contract as well as the benefits of the supplemental options. Admittedlly, it was an approximate 8-hour experience, due to the negotiations, some confusion, and final car selections. We are pleased to have a new Ford Fusion and happy that it was done at this dealership.

Tryingtobepatientmom

31 de jul. de 2015

I made an appointment for 11am. I got here and the first person I speak to tells me he has no record of my appointment and chastises me for not pulling the car in the garage and parking it instead. I move it into the garage and he ignores me for 5 minutes with no acknowledgement. Then he sighs loudly and shouts across the garage "does anyone know (my name) and take her appointment?" The other guy says he did and takes my info and keys professionally and with no problem. I have now been here 3 hours and they just NOW pulled my car into the garage. 3 hours for an oil change and inspection? I made an appointment. I have two small children with me who are thankfully behaving but I just can't believe it took 3 hours to start. I could have left and come back at 130 if they were that backed up. There is no sense in parking my car in the back parking lot for 3 hours to just sit there. I've watched two families who came after me leave.

Edward Rountree

29 de jul. de 2015

Great buying service and a good experience at changing the oil at 5,000 miles.

Paul McCarter

29 de jul. de 2015

Good Kent always treats me great. Getting me in and out quickly Thanks Richmond Ford West

2015F150

28 de jul. de 2015

Just bought a new 2015 F150 from some great people. Everyone involved in the process did an outstanding job. I myself being involved in sales was impressed with the professional experience and would gladly come back again to buy another vehicle. Big shout out to the following: JonCarlos, Joey, Marvin and Jim.

Bonez2428

22 de jul. de 2015

I have always gone to Sheehy... Always!!! For some reason I pulled in the lot test drove a truck, then I left came back over 3 weeks later and then bought the same truck I had test driven. I was surprised with knowledge and the customer support I recieved by 95% of the people there.

Just Me

21 de jul. de 2015

We were looking for a new car for our granddaughter's 16th birthday. With the help of Chris Williams we found a car with the.. safety features..mileage.. price I wanted and the features my granddaughter wanted.Chris answered ALL my questions and I had many!! They came back with the deal and I tweaked it a little bit more and it was accepted with NO hassle. From there on to the finance department and dealt with Tyler Goins to close the deal. Tyler was efficient and a pleasure to deal with.All the people we came into contact with were super nice.A little more insight into Chris Williams...He is new to selling cars and is already a PRO..I predict a wonderful future for him and Richmond Ford West is lucky to have him as part of their staff!!If you're thinking of buying a car Richmond Ford West and Chris Williams is your ticket to a Great Experience!!!!

Thank You!!!

20 de jul. de 2015

We just bought our new Ford Explorer from Richmond Ford West. Brandon Jackson helped us find the perfect one for our family. He was so nice, and easy to talk to. They even offer a product called Auto Armor which Joey Foust in Guest Services set up for us. It keeps the car looking great on the inside and outside for seven years. For a family with kids, that is really nice. Marvin Taylor in Financing can set this up in your payment plan. Thanks Marvin!Thanks Richmond Ford West!

F250Guy

14 de jul. de 2015

After visiting several Ford dealerships we found the people at Richmond Ford West to be excellent to do business with. They had exactly the F250 we wanted, at a fair price with a fair trade. Even though they are 80 miles from our home, the quality of their customer service is worth the drive. For example, after purchasing the Auto Armor protection, we were told that when we run out of cleaner and/or protection supplies, we could pick up more for free as long as we own our new vehicle. Not only do they provide the products, but since we live so far away, they ship them to us - no charge, JonCarlos was a pleasure to work with in Sales and Joey continues to be a great customer service provider. There are hundreds of Ford dealers, but only one Richmond Ford West. Thanks guys.

GoldenBear

13 de jul. de 2015

Joey Foust convinced me to invest in having my 2009 F350 "Clay Barred". The process took a day, and the truck almost looked better than it did the day I drove it off the lot! It was well worth the expense and I cant believe "what a difference a day makes!"Thanks for exceeding my expectations Joey and Team!

Mary Bosher

10 de jul. de 2015

I am so lucky to have purchased a car from them!! Chris Williams you are the BEST!!! This is the friendliest place I have ever been. From beginning to end!!! Thank you Thank you!!. I was apprehensive going by myself but Chris could not have been more helpful. Thank you Ken as well.

Douglas Burgoyne

9 de jul. de 2015

Outstanding in every way. Work done promptly; service rep friendly and competent. Like the new arrangement in waiting area.

F 150 rock stars

8 de jul. de 2015

My husband Tom dealt with Brandon first & he said he really liked him. Then I met him when we picked up the truck. The time I was with Brandon he was a delight & also very sociable besides being knowledgeable. We wish him much luck in his future endeavers, including his home ownership & in particular with his committment issues!!!

Troy Hicks

8 de jul. de 2015

Only issue was service mgr called me and I missed his call, when I called back I left a voicemail. Did not receive a call the next morning so I called back to have him proceed with getting repair approvals.

John Fleming

8 de jul. de 2015

Chris Haynie was very professional in dealing with my problem.My 2005 T-0Bird broke down in Indiana.It was worked on by two dealers and I ended up having it transported back to Richmond.I just wanted Your company to go over the car since I was not sure that all the work that I got billed for was done.I wanted the T-Bird to get a clean bill of health. It only has 1862 miles on it.Chris was very good to work with.

emmark2

4 de jul. de 2015

Ed, Brandon, Joey and Marvin were awesome. I would recommend this dealership to anyone and everyone. They were all very friendly, professional and knowledgeable. Brandon Jackson our salesman was very attentive and patient during the selection process. I purchased the competition orange mustang :-)

Elizabeth Coakley

4 de jul. de 2015

It was a service visit and the folks were very nice.

admnvlp

3 de jul. de 2015

Very happy. Loved the little lady that helped us. She ran all over the place to help us find the vehicle we wanted. She was very patient while we discussed over our options. The thing I loved the most was she wasn't a pushy car sales person, and answered all our questions. If she didn't know she did everything to find out for us. Loved the suv drove smooth. Inside was very nice. Love the color. Glad we finally found the right fit.

puuder15

1 de jul. de 2015

A big thank you to Joey Foust and Chris Haynie for servicing my 2015 Ford Edge today! Thank you for the loaner car as promised by Joey. Thank you to Chris for being pleasant and helpful while my vehicle was being serviced! I would recommend Richmond Ford west service department to all Ford owners!

Alice Reiniger

26 de jun. de 2015

My Escape was repaired quickly and within the given estimate!

Nick Cametas

26 de jun. de 2015

2012 F-250 Superduty diesel. Every thing was fine except for the recall work done. An emission update on computer was done and I have lost 3 to 5 MPG since update. Don't want the truck if I am only going to get 13 to 14 MPG.

Karen Hicks

25 de jun. de 2015

All the choices and details were shared with me so I could determine my own best decision. the service manager Chris Haymie was very helpful and pleasant to work with in making my decisions. thank you to all who helped me through this process of finding the nail and determining the options.. Note _> : I bought the car when this dealership was Universal Ford.

Robert Joynt

25 de jun. de 2015

40,000 mile check-up and state inspection. Charge for state inspection was refunded on credit card after two phone calls.

Stuart Bice

23 de jun. de 2015

I have a 2012 Lincoln Navigator. My service rep, Travis, was wonderful.

Diane

22 de jun. de 2015

Everyone very cooperative upon arrival in the service lanes. Johnny Prince took me in and found Mike in Guest Services, who came out and provided a loaner car with minimal time and effort. Upon pick-up in the evening, the car was ready and waiting. Joey Foust provided all of the information on the warranties for the windows/interior/paint protections, and demonstrated the remote start feature. No waiting; very friendly and professional.

Gale Munford

22 de jun. de 2015

Everyone was extremely friendly and helpful. I was pleasantly surprised at how quickly they performed my service

Shamara Minto

20 de jun. de 2015

I am always pleased with the customer service at Ford because everyone is polite and speedy. Andre the shuttle provider was very kind and provided me with some feedback on my truck.

Lorraine Noel

20 de jun. de 2015

Work done on my vehicle was done quickly and we'll worth the money. I waited in the refurbished lounge maybe 30 minutes. Very friendly staff.

Ann Tyler

19 de jun. de 2015

I purchased a 2015 Escape. The service was fabulous. Brandon, my sales associate, was wonderful. He was attentitive and knowledegable about the Escape. The finance guy was training another employee and was did a very good job of focusing on my sale and teaching at the same time. I work in HR at a large company and as a matter of practice pay close attention to interactions between team members. The staff at Richmond West work very well together which is nice to see.

Mark Friedrich

19 de jun. de 2015

Chris was the Sat morning service team were very efficient processing the early arrivals. Quality recommendation - not yet sure of results. Gas mileage is off by 18%

Ruby Red

17 de jun. de 2015

Brandon had great patience with us. Our first visit we spent 2 hours and left without giving our name or contact info- didn't want to be hounded. Our second visit 2 weeks later we spent 4 hours with Brandon and decided we needed to think about which vehicle we wanted so again we left, but this time we did give him our name and info. We did not go back until 3 weeks later and spent another 4 hours with Brandon before finally deciding on a vehicle - which was not even on the lot - it was just coming off the assembly line! We received our car 2 weeks after that. Our entire car purchasing process was 7 weeks. What impressed me most about Brandon was he listened on our first visit - we didn't want to be hounded! Throughout the entire 7 weeks I think we received 2 emails from him. Had we been barraged with emails and phone calls we probably would not have gone back. In addition to Brandon, Ed was very helpful and gave us his very best price for all the vehicles we asked about - we don't like to "play pricing games". I know we are not your typical buyers as we like to educate ourselves on all possible options, so for that I thank both Brandon and Ed for all their time, patience and resources used on our behalf!! This is our 8th vehicle purchase and has been by far our best experience. My only recommendation would be to have courtesy car washing every time your car is brought in for service.

Vijay Sundaram

17 de jun. de 2015

Staff was helpful ,all went on time, but for the money i spent they could have given a car wash as complement.not attractive for coming again to same shop.

Regina Royal

17 de jun. de 2015

Purchased a 2015 Ford Taurus and so far i am enjoying the car the sales associates were great and i will come back in the future for my cars

mckensie

16 de jun. de 2015

Richmond Ford West was awesome but let me just start off by saying Sheehy Ford SUCKS. We went there Saturday to take advantage of a special online deal. We were shown the car and loved it. Then they showed us the price (with the online deal) failing to mention we had to sign up for their financing (starting at 4.99%). That is the only way you could get the deal. Total shifty business. Then we got the manager involved- Ron. And boy was he a jerk. He was not nice to us and proceeded to talk to us like we were 5. Mentioning that they strive on customer service and "we don't negotiate". With such an unpleasant experience we left defeated and broken down. Was this going to be like this with every dealership? Then a beacon of light came in the form of an email from Evelyn at Richmond Ford West. She had a car that fit my budget and type of car I needed in my hectic life. We made an appointment for Sunday when they opened. We got there and was greeted by JonCarlos. He told me he was going to take car of me (downside: I wish Evelyn would have told me she was just an online person only and will be taken care of by someone else-but I didn't care at this point. I wanted a car!). There was a little miscommunication with the car I was interested in. The one I discussed with Evelyn was not the one I was looking at so lovingly. Realizing this we discovered the car was out of my price range. Defeated once agin, JonCarlos got his manager (and they found a different car that fit my needs. Brand new too. At first the price was high for me but they said they would take car of me...and they did. Took a test drive and negotiated a reasonable price. They made us feel at home and answered all of our questions (and passed my fathers questions-which were tough and of many). The process was long but I came out with a shiny new car-leaving a very satisfied customer. Thank you to all that helped!

James Cress

15 de jun. de 2015

It was an easy and seamless process. I'm very happy.

Libbie Romage

13 de jun. de 2015

everyone was very nice and answered all questions. I didn't have to wait very long.

Faye Jacques

13 de jun. de 2015

We are entirely happy with our Ford Fusion and have recommended RFord West to our friends and family. Thanks, The Jacques Family

Deborah Tomlin

13 de jun. de 2015

It took over 4 hours to complete the purchase of my new vehicle. While I love the vehicle and the staff was pleasant, it took way too much time

Sanford Williamson

12 de jun. de 2015

Routine check up took less ,than 2 hrs., no attempt load up the bill with unnecessary "urgent" repairs.Could use some hot tea in the customer lounge.

Shun Brown

12 de jun. de 2015

I purchased a New 2015 Ford Fusion from Richmond Ford West and I LOVE IT! The salesperson Brandon was amazing. It was my first time buying a new car. He listened to what I had to say, gave great suggestions, and smiled to whole time. Ben helped to get me a great deal, and they made a great team. I was there a little longer than expected but it was worth it. Brandon stayed with me the whole time and answered all my questions. The experience was more like catching up with old friends and in the end I walked away with a great prize. I want to thank everyone that was there. The team at that location is a dream team and I will tell everyone about the experience.

Veronica Hagood

12 de jun. de 2015

Travis informed me that my Honda CRV requires 0w20 oil which cost more than standard oil. He wanted to make sure I was aware since this was my first oil change since purchasing the vehicle from Richmond Ford West. I appreciate that he check with me prior to doing the oil change.

Why Do I Need a Screen Name?

11 de jun. de 2015

Everyone I worked with at Richmond Ford West did a great job. All of them were friendly and knowledgeable. They delivered what they promised and they made sure I had a great experience. Joey Foust and Michael Timperio made sure everything was in order when the sale was completed.

Paula Jenkins

11 de jun. de 2015

Everyone was extremely pleasant. It did take a little longer than we thought to get the job done but that was not your fault. It ended up being a larger job than you initially expected! Thru it all, Kent kept us informed of the progress and was able to meet our final deadline for completion. We greatly appreciate all you did and will highly recommend you.Sincerely,Paula and Bubba Jenkins

Speedracer

10 de jun. de 2015

I brought my Mustang in for state inspection. The staff in the service area greeted me warmly and did the inspection. Since I moved here from another state, they even put the new VA plates on for me at no extra charge. I will return here for all my service work.

Patricia Prout

9 de jun. de 2015

Purchased used 2014 Taurus Limited. All of the Richmond Ford West employees that we had contact with were friendly, courteous, and professional. We did not experience any negatives regarding service or personnel.

Stan Davis

9 de jun. de 2015

Came in for an oil change. Received my auto before the promised time.

Charles S.

8 de jun. de 2015

Kent did an amazing job for us. Not only did he find us a vehicle that met our wants and budget, but he gave us a complete bumper-to-bumper demo of the vehicle while we waited on financing to come through. It is clear that he loves his job and Richmond Ford West. Michael helped us schedule our custom work and was very knowledgeable about customizations as well as the capabilities of the shop.By far, the best car-buying experience we've ever had!

Taurus3

8 de jun. de 2015

We had an exceptional experience w both our salesman, Kent Cole and the Guest Services Rep, Joey Foust. They were friendly, and professional and ensured that they treAted us courtesy and respect.

Matthew Ortiz

8 de jun. de 2015

It was fine. Got my oil changed and got a few repairs. It was a little expensive.

George Gardner

8 de jun. de 2015

I brought in my 2014 Ford Flex for tires, oil change, inspection and front end alignment. Everything was done in less than 3 hours, the Service Adviser- John Prince was excellent and all the staff there were most friendly. A great run dealership.

Andre Coetzee

8 de jun. de 2015

Kent Shockey was my service adviser. He is always very responsive, keeps me updated on the progress of my vehicle and is always looking out for my best interest as a customer. Thank you, Andre Coetzee

Don Nicolas

8 de jun. de 2015

I went to richmond forD west without any prior appointment...it was some what a busy morning but Chris was kind enough to fit me in...the service u guys did were awesome especially chris

Roland52

5 de jun. de 2015

My new White Escape somehow got splattered, while driving, w tiny black paint spots on the front grill/hood . I was distressed to find it not washing off. I was a little afraid to scrub and damage the clear coat, so I dropped by the Dealer and explained all to Mr. Joey Foust, guest services manager. He graciously took the car and returned it 15 minutes later with the paint spots gone, gratis. Richmond Ford West continues to amaze me with their focus on customer service. Thanks, Joey.

Julia

4 de jun. de 2015

We drove to Richmond (not our nearest Ford dealership) because they had the truck we wanted. We had a wonderful experience with all of the employees and would highly recommend this dealership to anyone wanting to purchase a vehicle.

Diane

3 de jun. de 2015

Very professional, informative, non-pressured sales and service visits with this dealership. Provided all options and positives/negatives associated with each option to fit my driving needs. Would certainly recommend this dealership to anyone and will go back again for my next car.

Patricia Connelly

3 de jun. de 2015

Always great and friendly service when I drop my car off. Everyone is always pleasant. Keep up the great work.Thanks,Pat Connelly

Michael Miller

2 de jun. de 2015

There was a snag with my car being dented in the shop, but it was quickly taken care of, and everything is fine now.

Myrna Graves

2 de jun. de 2015

Everyone was very professional and courteous. The car was ready much sooner than I anticipated, which pleased me. My total experience was enjoyable!

David Bradley

2 de jun. de 2015

Purchased 2010 Ford F150 Supercab. Excellent service, attention to detail, and most important, just love the truck!

Jacqueline Holmes

1 de jun. de 2015

Very helpful and knowledgeable. Nice waiting area; big improvement.Service techs are nice, caring, and seem to know issues with vehicles.

Jenny

1 de jun. de 2015

The staff was very helpful. The service was quick and satisfactory. The waiting room is clean and nice. Overall experience was very good.

Joseph Taylor

1 de jun. de 2015

Chris, in the service department, is the best!!!From a women viewpoint, Chris really looks out for us.

Kristen Stegall

31 de may. de 2015

I traded in my 2011escape for a new 2015 escape. Everything was great! My service rep was Martin and he was very helpful and very nice. It was a wonderful experience and I'll return when it's time to get a new ford

William Decoste

31 de may. de 2015

The staff was friendly and accomodating. They were understanding of our needs and worked well to meet them. We worked well together without the pressure I have felt from other dealers. Overall, it was a good experience.

David Brown

30 de may. de 2015

I had periodic oil change. Unknown to me, for some reason I was due a freeby. Totally surprised and happy.

Jessica Mckinney

29 de may. de 2015

The service department kept me informed with what was going on with my vehicle and got in back to me much quicker than I anticipated.

Page Call

28 de may. de 2015

Great service by my technician Ryan Gollub..............

The Dunn's

27 de may. de 2015

It was an enjoyable experience working with Derrick Whitfield and Joey Foust. Everyone in the dealership showed customer service was their priority. We will definitely use this dealership for future car purchases.

tlmiles

27 de may. de 2015

The experience was great while buying a 2015 Explorer. Everyone was super nice and helpful. Our salesman was Kent Cole. Kent took the time to answer every question I had. And, I had a lot!! I never felt rushed or like I was a nuisance. Joey Foust was just as helpful when explaining all of the services offered. Marvin Taylor in finance made a normally painful experience fun. We have told all of my family and friends how amazing the entire staff was to us.The staff has made us customers for life!!!

Nikki Vogler

26 de may. de 2015

I had an amazing experience with Chris, in service. He took care of my Flex and went above and beyond my expectations. It was my first experience and won't be my last.

Charles S.

26 de may. de 2015

Our salesman was amazing! He helped us get a vehicle that met our wishlist and our budget. We spent several hours there between test driving models and finalizing paperwork and it was a very pleasant experience. During our wait, the General Manager stopped and said hello and we also met the Owner, Mr. Cody. We were surprised to see the owner there on a Saturday and the fact that he came in and shook our hand said a lot for the way he runs his business. We saw several interactions between the Richmond Ford West team members and they seem like a big happy family. Well done guys!

puuder15

25 de may. de 2015

Please visit Richmond Ford for your next new or used vehicle purchase. Went to the dealership to look but the customer service was at the top of the class. I purchased a 2015 Edge Sel fully loaded after being in a 2007 Edge Sel for 7 yrs. The staff was friendly willing to please me. DeborahKJ

Frank Pangelinan

25 de may. de 2015

Your service was impeccable. Your service team knew what exactly wrong with my car. It was done when the service team said it was going to be done and it was.Cudos to Johnny's service team!

Peter Taylor

25 de may. de 2015

Just had a great experience with their service department last week. I took my Fusion Hybrid in for a 30K service, first time customer. I was impressed with the service rep, Kent, who communicated well throughout the process and provided several quotes for tires I would need in the next several months. No high pressure sell to do more or spend more, just useful info to help make an informed decision when the time comes. The service was complete within about 2 hours (I had expected 1/2 a day), and the shuttle service was nice. They have a great waiting area which is clean, comfortable, wi-fi enabled with lots of outlets for charging, as well as several tablets for use. Overall, just a very pleasant, professional and efficient interaction.

Darryl Glover

25 de may. de 2015

What I greatly appreciated is that the shop did not attempt to recommend any additional services that I did not need. Thank them for me.

Grace Brice

25 de may. de 2015

Excellent service wish my oil changes were still covered inspections are but over all great price in oil change wait time good

Jake&Angel

24 de may. de 2015

This new car buying experience could not have gone any smoother. My wife and I researched, thoroughly, online and narrowed our choice down to 2 vehicles. We applied online through Ford's website, were pre-approved, contacted the dealership, and then made sure the 2 Escapes we were interested in were on the lot and ready to be test driven. When we arrived at the dealership, we were greeted by a courteous, honest, and friendly staff who guided us through every step of the process and never made us feel uncomfortable or pressured. We left with peace of mind and feeling satisfied that we got exactly what we wanted at a great price. We will definitely return here for any future purchases and will recommend Richmond Ford West to family and friends.

Ladybug00

22 de may. de 2015

I took my 2012 Ford Escape in to have the interior, exterior, and the crystal fusion applied to my car. Joey Foust was my contact and he did an excellent job explaining the products before and after the applications. My car looked liked brand new when I got it back! Joey, as well as being very professional, he was friendly and willing and able to answer any of my questions. This is great customer service. Thanks!.

Kim Reichbauer

21 de may. de 2015

Richmond ford was good at telling what they did and what was needed. It was easy to drop off and pick up my car.

Suzanne A.

20 de may. de 2015

I bought my Honda used through Richmond Ford West. It was such a pleasant experience that, even though they obviously don't stock Honda brand parts, I continue to take it to Richmond Ford West for service & maintenance. The staff is friendly, welcoming, all about the customer, very professional &, I think, honest.

Debra Cairns

20 de may. de 2015

GREAT Job! Friendly Staff! Customer service was great!v

Gerald Langford

20 de may. de 2015

EDGE- staff very helpfulEmployees very helpful Everything was explained

Isalee Jackson

20 de may. de 2015

The staff is so pleasant and feel so confident bringing my 2012 fusion there for all my repairs. They have kept my expense down and serviced my vehicle responsively. Thank you Ford.

Margaret Moore

19 de may. de 2015

The staff was helpful and informative. I mentioned the sometimes rough transition in automatic gear changes starting off at a light. I am a safe, 'economical' driver, however a helpful service man talked with me in depth about the transmission (and potential recall issues), and how the model is meant to be driven more as a sports car, so he suggested giving it more gas when moving-off. I have done this and it has improved the performance, and I feel safer making more distance faster from the car behind me - sometimes cars following me at a light would almost run into me before, as the transmission transitioned. I used to drive MGB's in my younger days, so my new driving sparks those days, and I remain a safe driver. I don't know why Ford didn't/doesn't just inform new owners to drive the car like this. It had a routine oil change. I bought the car new at Ford West, Richmond, VA in 2014. I noticed both times that the car floors had not been vacumned, which previous dealerships and maintenance shops have done for my other serviced cars. I believe it is a good hospitality, PR gesture for customers, doesn't take long, right?I love the Ford Fiesta Hatchback, although I am very disappointed that the mileage reports for the car were dramatically not accurate. Still good, but not near the numbers advertised and discussed. It is one of the major reasons I bought the car, due to all of my driving and budget.

Jennifer Farrow

18 de may. de 2015

I purchased a 2013 Nissan Rogue and Derrick really made the process positive and easy. I did not want to purchase a new vehicle, but due to my car being a complete disaster, it was necessary. Derrick worked with me and was quite relatable. I only wish that that level of customer service existed on the service side. I had to call several times to see what was going on with my vehicle and the staff did not seem to care. I am hoping that this will change as I would like to get my vehicle serviced there.

Lafonde Harris

18 de may. de 2015

I went in for an oil change, "the works" (39.95)I was displeased because the rebate was not explained to me until I was at the cashier window, and she was not customer service friendly,she was more concerned with taking my payment as opposed to answering my question.

Ed

18 de may. de 2015

I brought the work van in for 4 recalls and a state inspection. The repairs were quick and the customer service was great. They kept me up to date with how the repairs were going and delivered faster than expected.

Robert Schneider

17 de may. de 2015

Scheduled oil change and warranty repair itemWork was done on time and as requested.

William Menefee

16 de may. de 2015

Bought a Ford Fusion and the staff was very helpful and welcoming. Even when I said I was working with one sales representative, others will just as willing to help but not pushy or assertive. I had a great experience purchasing my first vehicle here and would highly recommend it over other dealerships in the area!

Bill Kissinger

16 de may. de 2015

I took my vehicle in because several lights showed up on the dash and I did not know what they meant and I wanted the Ford dealer to run some tests and let me know what the issue was. Ford told me what the problem was and then they went to work to fix the problem. I was a good experience.

Jerome Nunn

15 de may. de 2015

The car was ready and in excellent condition. It took more time than I thought it would. Martin was great and a real asset to your dealership. In all, I was pleased.Jerry Nunn

reidfam1

15 de may. de 2015

Bob Wilkinson and Joey Foust (Guest Services) made our experience with Richmond Ford West very pleasant and informative, They made purchasing our 2012 GMC Sierra a stress-free experience. The service was great and we would recommend them to anyone interested in purchasing a vehicle. Our Sincere Thanks, Charles and Theresa Reid

Jimmy Wu

15 de may. de 2015

2006 Ford Explorer. I had the oil change service & State Safety Inspection done in the dealership. The staff was super helpful and professional.

David Thomas

14 de may. de 2015

Richmond Ford West is a great place to do business. The Service Advisor was friendly and efficient. The work was completed in the time promised and done right the first time.

Douglas Hitchcock

13 de may. de 2015

Talked with Kent Cole about the new Mustangs. He spent about an hour. seems like I knew him forever. This was while I was getting my oil changed in my Explorer. All great guys at this location.

Greg Smook

13 de may. de 2015

Chris Haney and his maintenance tech team did a terrific job!

Lorri Breece

12 de may. de 2015

2014 ford escapeGood serviceStaff helpfulHad headliner replaced due to it falling down around sun roof

Daniel Dixon

12 de may. de 2015

brought in for oil change, etc, and ended up buying new set of Michelins....they indicated my rear brakes were low, and may need to replace battery soon. Will have that work done next visit.

Robert Garman

12 de may. de 2015

Inspection of 2004 Ford Mustang, rotate tires, change oil.

John

11 de may. de 2015

You replaced a burned out turn signal bulb. Service was very prompt. Two guys surrounded the light, one brought the new bulb, and the work was done on the spot, while during this period your attendant checked the battery and tires. Thanks.

Valued Customer

11 de may. de 2015

Kent Shockey was excellent to work with. He had my truck in and out of the service area very quickly. The service technicians who performed the recall maintenance were outstanding having completed the work in a timely manner and correctly. I thank the whole team atRichmond West for a very pleasant experience.

Dennis Clark

8 de may. de 2015

Serviced vehicle to my satisfaction. However, the brake problem has not been fixed and needs to be looked at again. The new customer lounge is not very nice and is cramped for space. Bring back the quiet room.

Greg Metcalf

8 de may. de 2015

Appreciate the extra efforts Kent went through to keep me in the loop regarding my car's repair (and giving me the option to pick it up if I needed it for the night as the part was not in stock.)

CSMLJD

8 de may. de 2015

Recently purchased a new 2015 Mustang V6 Coupe, From the beginning my experience at Richmond Ford West was outstanding, All the people I talked to were professional and did not try to force a decision from me. The salesman (Tony Armstrong) was extremely knowledgeable on all things Mustang, He helped me make a great decision on the car I purchased, He and I along with the managemant negotiated what I thinks wa s a fair deal for all concerned, Also discussed after market protection service for exterior, interior and windshield with Joey Faust, , Joey provided all the informattion needed to make a smart choice of protection plans, Also dealt with Marvin Taylor who completed all the necessry forms and transfers necessary to complete the deal, Although this was a cash sale he made sure that I had everything.. I would definitely recommend Richmond Ford West to anyone truly interested in being trated like and intelligent and important client.

berthahenley

7 de may. de 2015

Joey Foust was very professional and knowledgeable about the guest services options for the new Ford Fusion we purchase, he was courteous and made us feel very comfortable about purchasing the car protection option. Even though we have some hiccups with the dealership about the financing process, I don't have any complain about Joey, his services were great and the car looks amazing. I will recommend Joey Foust at the Guest Services Department any time! Thanks Joey.

Wallace Tew

6 de may. de 2015

IT WAS THE BEST SERVICE WE HAVE EVER HAD WITH NO EXCEPTIONS.THANKS FOR THE SERVICE.I LIKED THAT WHITE EXPLORER SITTING OUT FRONT.WALLACE TEW

Steve T

6 de may. de 2015

To all involved in the truck sale 2014 F150 STX. Marvin, Harold, Ed and especially Harold Parrish. He was a great person to deal with. The entire team comes highly recommended. Doug James and Alex from the detail shop were on point and made diligent efforts to ensure my satisfaction of the cleanness of the vehicle.I have been a Richmond Ford Customer since 1993.

Repeat Ford owner

6 de may. de 2015

Floyd was very personable and helpful. I came in knowing what car I wanted, so he was very efficient in presenting options and financing terms. I had a limit on the time I could spend to close the deal, so he moved the process along to meet my needs. Joey was extremely cordial, and I look forwqrd to him being my customer satisfaction advocate. Knowing my budget constraint, he offered me a price I could live with for the dealer-add-on products. I'll be back again for my next Ford product.

Mary

5 de may. de 2015

fast service, quality work, nice and polite employees, prompt response to phone calls and questions

Stephanie Riggsby

5 de may. de 2015

I always know I'm in great hands at Richmond Ford West!

Michael Fallacaro

5 de may. de 2015

I had a transmission problem and was told that I would not have the car for at least 6 or seven days. I was pleased when the dealer called and had the car ready three days early. Thank You

Ford lady

4 de may. de 2015

Great customer service! Was provided a rental car while my car was being repaired.

Judy Foster

1 de may. de 2015

2015 ford edge service was great staff very helpful

judyatedge4416

1 de may. de 2015

We ordered the car , came in as ordered. Working with Ben Parrish was a pleasure! Kayla also was the first to respond to on line request. She made the sale. Ben helped my husband and me to get the exact car we were looking for. We enjoy the car!!!!!!!! Mike also did a great job with all the extras. Thanks Mr. Ben Parrish for all !!!!!

Bill Swartz

28 de abr. de 2015

They did everything I needed and were proessional and prompt.

Terry Booth

28 de abr. de 2015

I recently purchased a 2015 Ford Taurus from Richmond Ford West. The service dept. has taken good care of my car and all related departments from customer services to aftermarket has been courteous and helpful. I recently brought my vehicle in for some trim issues and the parts were ordered immediately. I would defiantly recommend this dealership to others.

Mary Beeghly

28 de abr. de 2015

thank you for your help with my key yesterday. It was under warranty and handled well in not too much time.

Linda Hyde

28 de abr. de 2015

2011 Ford Escape. Service was done in a timely manner. Transportation home was provided by a very nice man. All around good experience.

Munchma Quchi

28 de abr. de 2015

Could have gone a little better on the front end, but the job got done quickly and done correctly once they were working on it. I guess the way my warranty works is that in order to get a rental car, the car has to be diagnosed with a problem, and it took 8 hours to diagnose so I had no rental car to go to work with. If you would have told me that before hand, I would have been able to make arrangements instead of having to miss work.

William Nilsen

28 de abr. de 2015

Purchased 2014 F150. Service was ok. Your customer relations person selling the interior/paint protection and glass coating should be fired though. Everyone else was outstanding and the sales associate was beyond helpful.

Houston Moore

25 de abr. de 2015

I was looking for a reliable used pickup & one of your salesmen Derek Whitfield found me an excellent one.

Brian Brown

24 de abr. de 2015

Friendly, courteous, staff that kept me informed of the status of services performed on my Ford Ranger.

NewCarSmell

23 de abr. de 2015

A single woman from out of town making a new car purchase on her own can be intimidating. The team was eager to make a sale but negotiated in a professional manner, took time finding the right car in their inventory, and offered comprehensive knowledge about the vehicles and component during the test drive as well as follow-up vehicle education. The team at Richmond Ford West treated me with respect, went out of their way to explain and answer all of my questions, assisted and educated me on financing intricacies, and made this new car purchase an overall pleasant experience. I'm looking forward to working with Richmond Ford West's parts and service teams during the lifetime of my vehicle.

Megan Celuck

22 de abr. de 2015

Floyd was so helpful in finding the right Explorer for me. He worked to get the price right where I needed it. Marvin, the finance manager, was so helpful as well getting my payment down, and made the process so fun. Friendly and helpful staff is what Richmond Ford West is made of, and we are so happy we went with them to purchase our new truck!

GlenAllenFord

22 de abr. de 2015

We enjoyed working with Brandon Jackson to purchase our new 2015 Escape. He took plenty of time to show us several other vehicles until we decided on the Escape, then to explain in detail all of the features. Joey Foust explained all of the details of the Ultimate Care package, which we took a few days to think over and then returned to purchase. We were pleased to be able to trade our truck and get a smaller, more fuel-efficient yet luxurious vehicle from Ford, which we hope to be driving for quite a few years.While Brandon was the main person we dealt with, everyone at the dealership was helpful and welcoming, and I feel sure we will continue to have excellent experiences with Richmond Ford West over the coming years.

Mike Pennington

21 de abr. de 2015

excellent service and the customer service that i received was a+

John Ramirez

21 de abr. de 2015

I was great. No complaints about the service I received

Andrew Proctor

21 de abr. de 2015

I purchased a Ford Transit Connect Wagon. I traded my 2012 Forester for it. The staff was helpful and did not pressure too much. The negotiation for the value of the Ford and my Forester was in line with what I would expect and I believe that both the dealer and myself got a decent deal. I do believe the dealership could build a better long-term relationship with buyers of new vehicles if they had some sort of material gift they gave buyers. Something like an accessory that matches the vehicle the customer purchased. I know the profit margin on accessories is very high so it would not be a big cost to the dealership, but it would show the customer they appreciated their business.

Brendan Kassebaum

21 de abr. de 2015

I appreciated the prompt service and level of communication once my vehicle was complete. Thanks...

RideADieChick#1

21 de abr. de 2015

Jon Carlos -Sales Man is the best! He help me look for the exact car I was looking for and that works with my budget. He very knowledgeable, patient and informative, I would recommend Jon this is who you need to go see to get your car. Joey Foust - Guest Services is very personable and informative and family oriented. He talked to me to make sure I understood everything, and answered all of my questions.

Dale Thorp

20 de abr. de 2015

Very pleasant experience////////////////////////////////////////////////////////////////////////////////////////

Ladybug

20 de abr. de 2015

Palmer Svk was great to work with and a great help with the purchase of my car. I really appreciate the help also of Ken Trippeer and Joey Foust.

stewar123

20 de abr. de 2015

Brandon helped me over a coarse of a month. He was very patient and understood I was looking for a used f150 that was immaculate. It didn't take him much time to stand up to the challenge. The quality of used vehicles that come through Richmond ford stems from the quality of service they provide. I looked at several used vehicle which where all trade in's of returning customers. That proves it all! Brandon only contacting me when he found something he thought I might like. I waited to write this review to see how I was treated after the sale. I must say this is some of the best service I have seen in a long time. The respect and professionalism shown at Richmond West is hard to find now a days. I worked with Brandon, George, Marvin, and Michael who where all excellent people to work with. Every time I have come in since then I have been greeted by name! and they know exactly what I am there for. The service they provide is what sets them apart from other dealerships. Go there and you will see!

Mo

19 de abr. de 2015

Everything about this buy was excellent from the ordering process all the way to driving away in a beautiful new 2015 F150. Everyone that we dealt with was knowledgeable, friendly & polite. A great buying experience. This is our second purchase here and it probably won't be the last. Well done.

Bruce Sutton

17 de abr. de 2015

no problems at this time today this is unnecessary

Don Knerr

17 de abr. de 2015

The process went very smoothly and everything was delivered as promised.

Chelsea Crews

17 de abr. de 2015

I purchased a 2012 Ford Explorer. All the staff members were very nice and friendly. Thanks for all y'all did to make my purchase successful.

1Jazzy Ford

17 de abr. de 2015

Joey was awesome! Kind, personable, not overly pushy...Just stated the facts when he sat down with us. After we decided to purchase a new F150, he expressed he had a product that would make our vehicle look even better. I was skeptical, however I'm no longer skeptical after having it done. I couldn't believe the difference when I picked up the truck. It's sharper both inside and out. Thanks Joey for convincing me.

Brenda Talley

16 de abr. de 2015

I really enjoyed my visit at Richmond Ford. The people that I came in contact with were very pleasant.It took a little longer than I expected but they wanted to make sure I was satisfied and understand every thing. They went be on the call of duty.

Cowboy

16 de abr. de 2015

Everyone was very professional and friendly. It all started with my internet build which lead me to the dealership. The team found me the exact vehicle I wanted. It was delivered within 36 hours and I was on-the-road!!!Great Job!!!

Scot

16 de abr. de 2015

Everyone I dealt with was great!! The overall experience was great. Martin and Joey were fantastic to deal with! Martin was the salesperson who made the deal happen for me, and made the experience great for my family! Joey, from Guest Services, was great with getting the final touches on my truck! Both were very friendly and easy to work with!

Jeffrey Wood

15 de abr. de 2015

I was mostly satisfied with the 7,500 mile service that was completed. I would have been completely satisfied if you would have reset the oil change warning notice. I now have to return to the dealer once again.

Giri Vissa

15 de abr. de 2015

Like the new waiting area for service customers. iPads and wi-fi is a productive environment for personal or office work while waiting.

richs2009

15 de abr. de 2015

Even though the service department was slam busy, Travis did his best to fit me in for an inspection. Because is so difficult for me to find time to get away from work to see about my car, I was so thankful they worked me in. They also had I-pads in the waiting room, which blew me away, and allowed me to catch up on reading my e-mails. Thanks guys.

Ken Kessler

14 de abr. de 2015

Chris is always very helpful and very informative on work that needs to be done on my vehicle. Thanks for keeping my 2013 Taurus running smoothly. I spend lots of time on the road.

Gale Munford

13 de abr. de 2015

They did not try to sell me something I did not need. They provided all they options available to me.

Luann Bradley

11 de abr. de 2015

Happy they were able to complete all work. Enjoyed lounge

Richard Atkinson

11 de abr. de 2015

I love my new F-150 and think you guys are the best. Thanks for a great buying experence.Dickie Atkinson

bootsy

11 de abr. de 2015

Very impressed by the staff at Richmond Ford West. Everyone was friendly and made my Wife and I feel quite at ease.MANY THANKS! Bob was real laid back and was concerned about my needs and not just selling a vehicle. Ed made sure Bob had all his bases covered and that we were happy. Marvin walked us through our financing with the easiest process we've ever experienced. Joey was very,very knowlegable of the products that he had available to protect my new F-150 and did an excellent job of presenting them.He and all the staff were excellent to work with. From the time I walked in to the dealership,until I left with my new truck , I felt the experence to be all about me and my needs. It's good to know that in our busy world we still have people that care. Thanks to all for an enjoyable purchase. Sincerly Richard M. ( Dickie) Atkinson.

Craige Mcgeorge

10 de abr. de 2015

Service was good. Car returned when promised. Clean facilities

Staci Thomas

10 de abr. de 2015

I went in to check out the Fusion I saw on line and did not expect to leave with it. All of the staff was wonderful to me especially since we were their past midnight finalizing everything. Ken Trippeer, the general sales manager was great - sat down with me went over the discounts/rebates explained everything about the price of the car. They had the car pulled up to the front of the building waiting for me. (I had inquired about the car via their website)Ken turned things over to Derrick Whitfield, and we went for a test drive. Derrick was great - friendly, attentive, patient with each question I had. Clark Holm did a wonderful job with the financial processing and did things as quickly as possible. They all worked hard to try and keep my payment as low as possible. It is $83 more than what I had in mind for the max payment amount but I think it should be ok as I went with the additional protection package and full warranty so hopefully the things that they cover will balance out the higher payment. Joey Foust, was great in explaining everything to me and working with me, setting up my appointment to have the windshield protection and the other protection services done. I haven't been yet but the new car owner thing he told me about sounds great! He was also careful to tell me the 'what not to do' until I can go to the meeting. Having been without a car payment for 4/5 years is stressful, and all these guys saw that and really worked hard to get me a payment I could work with. I was there from 7pm until 12:15am and I didn't go ignored, I was included in conversations, they provided me with drinks and a snack. Everyone there was friendly and attentive to me whether they were working with me directly or not. In comparison, early this week I did go to Sheehy Ford on Midlothian (which is near where I live) and the staff was nice but the set up there is distant, They had lots of sales staff and they were packed in to the point I was in what felt like a consultation room rather than at the sales person's desk and everytime I asked about something that she had to look up she had to leave me to go do so - print it off and then return. When the dealerships inquired about my credit score - Sheehy returned with a score 20 points lower than what Richmond Ford had. So when Sheehy ran numbers they claimed not to be able to give me a payment under $400 without going to a lesser car. Long story short. . . Richmond Ford knocked it out of the park!

Staci

10 de abr. de 2015

Everyone I worked with was wonderful! They really made buying a car a better experience! I didn't feel like a stranger to them - left there feeling like I was their friend.

David Epstein

9 de abr. de 2015

I've always got the service for the four Fords that I have bought at Richmond Ford in the last 16 years. They've always worked well and the staff was knowledgeable , capable and helpful. Now I have bought a new Fiesta and am delighted withit. I will continue to have it serviced at Richmond Ford West.

Beverly Anderson

9 de abr. de 2015

Service advisor Lamar Kent Shockey is always knowledgeable, courteous and genuine. He provides excellent customer service by explaining the entire process. He has a willingness to positively resolve and answer all questions and concerns. The technical issue is that I am unable to redeem my rebate.

Susan Shumate

9 de abr. de 2015

Chris Haynie provided excellent service: keeping me informed re time and giving options to items that required additional service.

MLDixon

9 de abr. de 2015

Tony was professional, friendly and extremely helpful. I could tell he believes in the products he sells and he was genuinely excited for me. Easy

jimbo44

8 de abr. de 2015

reasonable wait time. full service oil change. nice redo of customer waiting lounge

Gaspar Raja Ennasimuthu

7 de abr. de 2015

Customer Expereince is good. Lounge had enough cafeteria stuffs.

Jane Miller

7 de abr. de 2015

I have a 2014 Ford Escape and took it in for the 7500 mile service. Everyone was very courteous and showed me to the waiting area, where there was coffee. The job was done in a timely fashion and it was done to my satisfaction. Was a good experience.

Maxine Hadley

7 de abr. de 2015

They took care of my car and had it returned when they said they would. They repaired a problem we were aware of but hadn't been aware that it was a problem. They increased the safety of my car and the precious cargo it carries. So they did their job and did so in an expeditious manner. Thank you!

Kaitlin Pierce

7 de abr. de 2015

We had a seatbelt malfunction in our new 2015 ford covered by warranty. The part came in promptly and was replaced completely as if nothing was ever wrong

Patricia Stoner

5 de abr. de 2015

Our family owns three Ford vehicles and we rely on the service and maintainance recommendations at Richmond Ford West. The service adds to our satisfaction with our initial purchase as long standing Ford customers. Our salesmen greet us as friends and care about our purchases and our continuing satisfaction with our Fords. Richmond Ford West is currently undergoing a renovation of the customer lounge, which will add to our comfort and efficient use of valuable time.

Melvin Wood

2 de abr. de 2015

2014 Escape. Staff friendly. Had an appt. they took me right away. No complaints.

Valued Customer

2 de abr. de 2015

I have an excellent relationship with my service rep - Chris Haynie and I really feel he looks out for my wife's safety in her Explorer. My son bought a used truck from the there 3 months ago. My next Ford will definitely come from there.

JOE

1 de abr. de 2015

Quite impressed with every member of the Ford experience. All were friendly and knowledgeable. I would never consider shopping any where except at this dealer. Bob and JonCarlos were very easy to get along with and understood my requirements and limitations. Joey was fun to work with. Doug must be one of the happiest employees at Richmond Ford West.

chrissy52

1 de abr. de 2015

My daughter and I went to another dealership first and they wasted a lot of our time trying to sell us what we had specifically said we didn't want (maybe they didn't have anything suitable in store) & even tried to convince us to have loan to buy new car etc. so we were very pleased that this store listened to what we wanted - gave us a list of all cars that were in that category, were very approachable & friendly, able to show them efficiently, test drive, a good price, all paperwork done and we drove away very happily.

Timothy Draper

1 de abr. de 2015

The service was great, and I certainly would work with our salesperson again Brandon Jackson. In fact I went back and bought a 2nd vehicle. Great experience with the entire sales team and finance team.

Sharon Townsend

1 de abr. de 2015

I have been coming to Richmond Ford West for all the services on my MKX and have always been very happy with the results. It helps me so much to keep updated on what the immediate needs are and what I may want to do in the future to keep my MKX in top working condition. I have worked with Chris for many years and he is always very professional and does a great job relaying all the information I need to make an informed decision on my MKX.

Brandon W

1 de abr. de 2015

I have taken my Honda Fit here twice for state inspection, both times the service techs and mechanics exceeded my expectations for timely inspection and care for my car. If you're looking for top notch service, this is the best in Richmond.

Kelsey

1 de abr. de 2015

I was impressed with the thank you note on the dash!

Donna Bass

31 de mar. de 2015

Great job Bruce Anderson & Kent In Service. Will return.

Joyce Hardee

31 de mar. de 2015

Fixed the problem as they said they would and on time.

Anne Rose

31 de mar. de 2015

i had been upset as my vehicle just purchased said an oil change was needed. The warning had not been reset and the service department fixed the issue. Kent was great

A WORKING MAN

30 de mar. de 2015

Derrick's professional & caring attitude made the ordeal of purchasing a new 2015 commercial van for my business a lot less stressful. He took care of coordinating everything associated with it to make it a complete working package. Now, thanks to him, all I have to do is drive it home and get to WORK!

Darbyk

28 de mar. de 2015

My family and I were repeat customers to salesman Brandon Jackson, we got 2 vehicles 9 days apart. All the people we dealt with were very friendly, extremely helpful and willing to do what they could to help with the deal, even staying after hours to wrap things up. Overall a great experience and we would recommend this dealership and these people to anyone.Thanks for everything, we love the new explorer and Mustang. Tim, Darby & Cedric

Carl Waterford

27 de mar. de 2015

My service was handled by a very polite and professional staff. Kent went beyond the job to assist us. I am extremely happy!

Robert

27 de mar. de 2015

I go to Richmond Ford West to maintain my cars to preserve their value. I am happy with their service.

Michael Miller

27 de mar. de 2015

I came in for an oil change and a tire rotation, and they serviced my car well and quickly.

Corwin Macentee

27 de mar. de 2015

Kent was super helpful with my warranty repairs, made sure my car was finished quickly and precisely. Now it drives better that it did brand new!

Marcia Johnson

27 de mar. de 2015

Please tell Kent and the tech who found the source of the rattle thank you! Job well done.

Jack Berry

26 de mar. de 2015

Richmond Ford West service dept. is awesome. Chris H. always does a top notch job.

Dennis Clark

26 de mar. de 2015

Excellent customer service and clean facilities. Employees friendly and make you feel comfortable. Will get my service done there when needed.

Patrica Zwirnbaum

25 de mar. de 2015

We took our C-Max in for routine service and also some issues we were having with the navigation system. We use Richmond Ford West and after dropping off the care Richmond Ford gave us a ride to the Silver Diner nearby. By the time we finished eating, our car was done and our problems with the navigation system resolved. Everyone was very helpful!

Susan Bauer

25 de mar. de 2015

I got there early for my appointment time but still was out in an hour as I was told. Lot of people bringing their cars in for service at that same time so I was concerned it would take longer than expected but it didn't.

Kevin Green

25 de mar. de 2015

You listened..and when there was an issue (question concerning the hp oil filter I brought), you showed me why you had a concern. Keep up the attention to detail and listening,,,I'll be back!

Donna Bass

25 de mar. de 2015

Bruce Anderson did a great job as usual. I see reno going on in old waiting area. Only hope power outlets will be available where ever new waiting area is located. Thank you very much for not having the tv on CNN this time.

GizmoPrincess

24 de mar. de 2015

I had a wonderful experience at this dealership. Ben Parrish was a fine gentleman and very friendly. He worked very hard to get me what I wanted and at a reasonable price. I can say I had great experience at Richmond Ford West.

Ronald Mogel

24 de mar. de 2015

You charged $120 to "diagnose" the air bag warning light. This seems excessive when youare doing the repair. I can see you charging to diagnose a problem when someone takes theirvehicle somewhere else to get less costly service work done, but when I am paying premiumprices for repairs the diagnosis should be included.

Kristol Faucheux

24 de mar. de 2015

Both our sales person Ben, and the finance guy, Marvin are the BEST!!!!!! We LOVE working with them.

Skip Bottom

23 de mar. de 2015

Very professional and friendly.....and helpful"............

Edward Rountree

23 de mar. de 2015

Your dealership is very outstanding and great to do business with.

agmcgirt

21 de mar. de 2015

My husband and I were looking for a new "baby"mobile to suit our growing family! Richard was amazing and really found us exactly what we were looking for! He was so nice and patient with us :) we are so happy! Joey was also so friendly and took care of us. He explained all products and really catered to our needs. Both made sure that we left happy and we are definitely enjoying our new 2015 Escape!

Nitziaf

20 de mar. de 2015

Love my car Joey was great and he has great customer service. I bought my car in December 21 2014. I'm very satisfy with it. My car was treated with the stuff recommend by dealer.

Jamie Hasty

20 de mar. de 2015

Great service and detail! As always, RFW's customer service is top notch and they have fast service. I am overall very pleased with the dealership and will continue to have my car serviced. Thanks RFW staff!

Fahiem Fahiem Archangel Michael Coptic church

20 de mar. de 2015

I love Richmond Ford people , very helpful, and they answer all my question. Most of the time they make good recommendation for the benefit of my car .Kenn was great to make

Rosimar York

19 de mar. de 2015

The issue was corrected. The person who assisted me was professional and nice.I do not know about quality of repairs . I did not have access to it. I hope the parts are originals and of good quality. Thanks

Mark Goodwin

19 de mar. de 2015

Palmer Suk provided excellent service to me. He helped me to put together exactly what I wanted in my Ford Explore XLT and then he actually found precisely that car on a Ford lot in New Jersey so I didn't have to wait 6 weeks or so for my car to be built.

Susan Martin

19 de mar. de 2015

As always, the service department is courteous, prompt and very helpful. They are the best we have ever seen.

Ram Madhula

18 de mar. de 2015

Staff was friendly, They helped me with dropping off the vehicle for service, with the payment, they went through the charges. called me once the service was done and made sure the vehicle was ready for pick up.

Thomas Johnson

18 de mar. de 2015

I am the 2nd owner of a 2010 F150 Lariat. I didn't buy it from this dealer, but when the time comes to purchase a new vehicle, this dealership will be the top on my list. My experience with technicians solidified that.

Zoilo Diaz

18 de mar. de 2015

The service and staff were excellent!!! Would for sure be there again!

Jeffry Jenkins

17 de mar. de 2015

A little shaky at first , but you delivered. Thanks

Alice Mclaughlin

16 de mar. de 2015

everyone were friendly. got my car oil change for free was really good.

Maurice Rice

16 de mar. de 2015

This was a factory recall and based on earlier conversations during the week, the parts were ordered and ready when I arrived at my appointment time on Saturday morning. The service folks were expecting me and made arrangements for a needed courtesy ride. The work was completed within my requested time and seems to have been done in a very professional manner.Overall, a good and successful experience.

Kevin Grindheim

16 de mar. de 2015

Understand the lounge is being renovated, but too many excuses for the current area. Coffee was not available, which is ok, but just be forward about it..

Anonymous

16 de mar. de 2015

Everything was explained in a clear and concise manner. Service/repairs went as planned.

Eric

13 de mar. de 2015

I bought a mustang from this dealership. The salesperson is very nice and knowledgeable about mustang and shared his own experience of driving a mustang. Great experience! Will definitely recommend to friends.

Ted Fasca

13 de mar. de 2015

Kent was wonderful in handling my service on the repair work. He was able to find additional savings that I was not antipicating and was a delight to work with. Service work was done on Time and under my original budget cost.Thanks!

ckelley10334

12 de mar. de 2015

They earned my business. They found exactly what I wanted. They really listen to me. No games, no pressure, just good customer service. Floyd was great.

Patricia Suffern

12 de mar. de 2015

Everyone was so kind & helpful! They always treat me with respect and meet my needs!

Cynthia Kelley

12 de mar. de 2015

You earned my business. They found exactly what I wanted. They really listen to me. No games, no pressure, just good customer service. Floyd was great.

Spiderman23

10 de mar. de 2015

I still can't get over how much I love my new car! Not only am I excited to have it, but the process of buying it was painless and fun! Palmer was a great salesman through the whole process and really made me feel like I was #1 on his priority list. Michael took extra special care of me by going through all the protection packages that were offered on the car. He even waited after he was already supposed to be off from work to do this. Palmer, Michael and Doug all really went above and beyond to make me feel like a valued customer.

Amanda Schneck

10 de mar. de 2015

Richard, Joey and Ed were awesome! Ford escspe 2015 SE

Craige McGeorge

10 de mar. de 2015

Timely service. Called me back quickly to let me know what was needed to fix the car and approximately the cost.

Carole

9 de mar. de 2015

we recently purchased a. new Ford Escape from Richmond Ford & was completely happy with the experience.Our salesman Bob Wilkinson got me the car that Ai wanted & explained how to use it. Michael Timperio explained options that I had for maintenance & preservation of interior & exterior. Doug found the best financing possible. Joey Foust was an exceptionally fun guy who went over the products that were given to me after I bought the car back for protective coatings. He made the experience very pleasurable & knowledgable.

Lucinda Daniel

9 de mar. de 2015

I was very satisfied with my experience with all of the people that helped me. I was treated like a customer should be, with friendliness, concern, satisfaction and kindness. That meant a lot to me.Thank you,Lucinda Daniel, A very Happy Customer!

DC

6 de mar. de 2015

My experience with the staff of Richmond Ford has been outstanding. Ben was very amiable and helpful with my questions; and I always felt at ease, with no pressure. Ed and Ben were a great team to provide an offer at a great price. Michael provided information on Guest Services on how to protect my car and with the great sale price, I believe it was a good decision. Joey has been very proactive and helpful in ensuring that I am satisfied with my experience and new car.Everyone I have been in contact with has impressed me that they really care about their customers. My experience so far has given me confidence that I am in "good hands" and I am looking forward to our continued partnership.

grahamfamily

6 de mar. de 2015

I began this journey looking for a newer car for my husband, based on a make and model of his desire. Through an brief internet search, I was solicited by many different dealerships. While Stephanie Riggsby was the first to contact me, she was also the least aggressive and most attentive to our needs. We started our physical car search at this dealership with an intentional appointment and suggested stock number. Three and a half hours later, we were signed, sealed and delivered. This has been our quickest and smoothest car buying experience together, as a couple and a family. We didn't have any wait or lag time between transactions. Our trade-in was evaluated during the test drive. A much needed exterior and interior product was shown to us as financing ensued, and was easily included in our purchase. The steps to buying a car may always be the same, but the process varies each time. While this dealership may not always offer the exact car we want or need for everyone in our growing family, they set the bar for experience and they will always remain in consideration when purchasing cars for my mother-in-law and children. Thank you for all that you have done to make us feel valued as customers and appreciated, as a family unit.Please take note of every employee we worked with. They were all personable, attentive and professional. I can not say enough about each of them to show how much we enjoyed working with each and every one of them.

Salvatore Maida

6 de mar. de 2015

After our initial visit to Richmond Ford West, which is approximately 60 miles from our home, my wife and I returned, to make our purchase of a Ford Fusion. As expected from our first visit, everyone involved in the transaction were very friendly and knowledgeable. Also with-out any sales pressure which normally occurs, made for a very comfortable experience. Thank You

Mark Braley

5 de mar. de 2015

I brought my truck in for an inspection and an oil change. I was very pleased with the courteous and knowledgeable service representatives. Although I haven't yet purchased a vehicle from Richmond Ford West. Really, my only interaction with the dealership has been with the service teams for my truck maintenance. But because of the superior service they've always provided me, when I do buy my next truck, I will certainly buy it from Richmond Ford West. I plan to be a loyal customer and fan of Ford and Richmond Ford West. Thanks for the great service!

B Shearer

5 de mar. de 2015

Work completed in a timely manner. Mechanic showed me the items that reqired repair.

Warren Field

4 de mar. de 2015

Chris Haynie, he is the best ever! personable, pleasant, to the point & understands sense of urgency to get you in and out with the best service.

Kathryn Gurley

4 de mar. de 2015

My battery died and I had to be towed to RFW. I had forgotten that I had gotten service coverage when i got my Edge so I called a private tow service. When I picked up my car the gentleman that helped me with my service had not only researched and discovered that I was covered for towing he had taken the time to fill out the paperwork needed for me to get reimbursed and addressed the envelope!! All I needed was a stamp and a mailbox. I have always been impressed by Richmond Ford's exceptional service department but on this occasion i was overwhelmed! SUPER JOB!!!James Gurley

Richard Baker

4 de mar. de 2015

2012 fusion I travel every week and I got stranded several times because the battery kept going dead. It needed a whole new dashboard cluster $750 i find that kind of repair unacceptable. I bought a 2011 fusion from you the 2012 fusion And I'm not sure I will be purchasing ford in the future

Donna Covington

3 de mar. de 2015

I am continuing to have a great experience at Richmond Ford West. Ben Parrish was my first contact and his approach was very amiable and informative. I appreciated that he did not try to pressure me, but was very helpful and patient with all my questions.Michael Timperio in Guest Services was also very helpful about the additional service available to protect my new car's interior and exterior. The sale price certainly helped me to afford to provide my new car the best protection available. I liked the approach your Finance Department representative Doug Williams used in our meeting. He didn't rush and explained each decision. Making the decision for a major purchase can be a little scary, but everyone at Richmond Ford West made it an enjoyable experience. And I LOVE my 2015 Taurus! Best car EVER !D. Covington

Brian Shows

3 de mar. de 2015

As usual I trust bringing my vehicles into Ford for service. The only discouraging thing I can bring up is the cost of a simple diagnostic test to find out whats going wrong with the vehicles. TOO expensive and I feel that it does not have to cost that much. Please explain why that is?

Charles Schilken

3 de mar. de 2015

Chris the service representative was extremely helpful and polite. My car was done as scheduled and the work was done correctly

Thomas Jordan

3 de mar. de 2015

Vehicle maintenance service was very good insofar as making an appointment, interaction with service consultant and return of vehicle.

Rebecca Drennen

3 de mar. de 2015

Even though you were busy you still took our car. You made sure you did what we asked.

Roger Foderingham

3 de mar. de 2015

Very helpful and informative, let me know of the recall for my vehicle. I will do business with them again for sure.

Alan Mcclure

3 de mar. de 2015

I have a 2013 Roush Raptor and needed to get my oil changed in a 2 hour time window. Kent Shockley was great! He got me in and out with no issues. Great job guys!!

Eric &Carole Olsen

3 de mar. de 2015

Bob Wilkinson was.our salesman & did a superb job of finding the Escape that fulfilled my wants & needs. He explained how the features in the car worked in a thorough & friendly manner. Everyone we encountered were courteous & there to satisfy our needs. We have dealt with Richmond West for servicing of our vehicles over the past few years so we had a good feeling about this operation to begin with...and we were definitely glad we bought from them.

crmines

2 de mar. de 2015

My experience at the dealership was awesome, they made me feel special. The staff was very professional, and they made sure that i was satisfied with the car that i had purchased. This is the third time that i have purchase a car from them, and that's why i came back, excellent staff.

Mark Perkins

2 de mar. de 2015

Truck was missing fired. Coil pack replaced then needed to return for number 3 spark plug replacement.

Crystal Daniels

2 de mar. de 2015

Service was nice and quick! Pricing was reasonable as well.

Edward McIntosh

1 de mar. de 2015

Staff were very courteous and professional. Vehicle maintenance was performed well within the estimated timeline.

Irving Brittle

27 de feb. de 2015

Since the dealer ownership has gone to Richmond Ford (West), I have been bringing my vehicle and my wife's Explorer in for service. I do like the service we receive, and it is performed in a timely manner.Wish to thank Chris Haynie for his appraisal on the work that was done, and options that were recommended on a future visit. I'll be back.Sincerely,Irving L. (Sonny) Brittle, Jr.Richmond, VA

Chris

27 de feb. de 2015

I have taken my new car in 3 times now for repair and every time the service techs have been very rude and acted like it was a inconvenience to wait on me. Also every time I have been given amount of time it would take to fix the car it took over double that amount of time. I would not recommend anyone buying or having a car serviced at this location.

Donald Price

27 de feb. de 2015

Richmond Ford is always a reliable source for Ford and pretty much any vehicle servicing. Last fall I bought tires for both my Ford and my Mazda. Prices were great and was one stop shopping.

George Coy

27 de feb. de 2015

Had some problems with a F-150 ignition coil, was in bad need of new plug wires and a valve cover gasket. Thought while was in was in, I'd have a cooling system flush and an oil change. Chris Haynie and the crew handled all of this in a more than reasonable time. Feels and runs like a new truck!This dealership is the only shop my truck goes to for service because I fully trust your crew to make the correct inspection / diagnosis and repairs at a fair price. I gladly recommend your service department.Thanks!

Justin Cole

27 de feb. de 2015

Just want to say that Palmer and Doug were extremely helpful with my Ford Focus purchase. Never before have I felt like I was really being taken care of until my experience here with Doug Williams and Palmer Suk. I'd also like to mention Michael Timperio, because he was supposed to be off already and his selflessly waited for us to explain all the new technology in the car. These three guys are all-stars and made my car buying experience the best I've ever had. Thanks again for everything!

Suzanne Hudson

27 de feb. de 2015

Facilities are nice and the service was great. Thanks for taking good care of my car.

Joseph Cook

27 de feb. de 2015

chatree did a great job on my truck i love his work

Appimpgrib

26 de feb. de 2015

The manager raved about the deal he was giving me and how he would include the remote start that my wife and I wanted...... Yea that's not a problem no worries then it all changed when he had to get the car from another dealership then it's oh I can't do this and that my hands are tied.... Long story short richmond west is just as bad as richmond licoln is! Won't be buying any car from them if you want a ford go to the source Detorit!

Heather Weiler

26 de feb. de 2015

I'm glad Richmond Ford has expanded further west, Richmond Ford West is conveniently located between my home and office. My adviser, Kent, is knowledgeable and efficient. I appreciate the Ford service department taking care of my Chrysler vehicle!

Richele Jenkins

26 de feb. de 2015

Even though the service department was very busy, they helped me right away and serviced my Fusion within an hour. I was very pleased with the service.

Explorer owner

26 de feb. de 2015

purchased the 2004 Explorer Limited from Universal Ford new and have had it service 100% at Universal, now Richard West Ford. Brought the vehicle in for oil change/tire rotation and left it. Got a call around 1:30 pm indicating they were finally servicing the vehicle and had recommendations to change brake fluid, transxial fluid and seal a minor leak all of which I ok'dcar was not ready until after 5:30 pm and I had to call to find out the status. Since I left the car before 8 am, I would have appreciated them checking the car before 1:30 and then trying to squeeze in a lot of service before 6 pm and I would have appreciated someone calling me to inform me whether the car would be ready or not to pick up

Francis Bond

26 de feb. de 2015

I had the oil and filter changed in my Mercury yesterday. However, I discovered later that only 5 quarts of oil were installed in the engine. The owners manual calls for 6 quarts. I measured the oil in the engine and it showed that only 5 quarts were installed. On my way home, I stopped and got another quart and installed it in the engine which brought it up to the owner's manual specifications. This event does not change my opinion of Richmond Motors. I have been pleased with the service for years.

Geneva Harris

26 de feb. de 2015

Great staff I will definitely come back for car repairs.

Kaitlin Pierce

25 de feb. de 2015

My husband and I leased a 2015 Ford Fusion. We were pleased that on our initial fact finding visit, no one pushed us to purchase but were very helpful, friendly and professional. When we returned to actually test drive and lease, we genuinely felt we got the red carpet treatment.

William Bhatta

25 de feb. de 2015

It was my first service. It was completed successfully. Service Manager helped resolve minor issue with gas mileage.

Karthikeyan Radhakrishnan

25 de feb. de 2015

I stepped into Richmond Ford West just to have a look on a used car. i was treated in a very good manner and given a complete explanation of the car. i really appreciate ethics of the staff, and relationship maintenance with the customer. I am completely satisfied on the business done with Richmond Ford West and i am looking forward the same in after sales too. Cheers.

John Ball

25 de feb. de 2015

2012 Escape. Replaced a passenger side front speaker under warranty while I waited. Kent, service writer, is exceptional.

Michael Tuteral

25 de feb. de 2015

Good Experience, Fast service. I am satisfied with my experience.

Jessica Stoner

25 de feb. de 2015

Excellent service (as usual) with Chris Haynie in the service dept. Chris is very knowledgeable about our vehicles and our driving needs and habits. Scheduling service was very simple and Chris always makes sure all the boxes are checked when it comes to any questions or upcoming service. We trust his judgment and value his advice and recommendations.

Jen

24 de feb. de 2015

Excellent service - I got the exact vehicle I wanted and it was actually better than I expected and the team got me a great price, I was in and out in less than 2 hours which was great too. Very friendly, professional and helpful staff, nice clean facility. Excellent extended warranty and maintenance plans that will make owning this car worry free. And the exterior/interior protection products will keep the car clean and protected. Only dealership I know of that takes such great care of customers AFTER the purchase with the New Owner Seminar and free maintenance (for a year I believe). I am now a customer for life!

Nainar Gurusamy

24 de feb. de 2015

We purchased Ford Focus and their service was awesome.

Denise Robson

24 de feb. de 2015

Courteous, quick service. Overall a pleasant exoerience

Rosaria Ellis

24 de feb. de 2015

Although the problem I thought I had did not need attention, the service experts found two problems that could have cost me my life. Thank you for making me aware so that we could avoid a accident waiting to happen.

Mark Mason

24 de feb. de 2015

Your associate was very helpfull. I had a lot of questions and he took the time to make me feel comfortable with my decision to use your establishment. I did a little shopping around before I made my mind up and had actully decided on another establishment before talking to your associate. He convinced me that using your services was a better idea. How do I know what the "Quality of Repairs" are yet I have only driven it home. So far everything seems fine but 3 miles doesn't tell me much (not a very good question for me to give you an acurate ansewer)

Vincent Laudato

24 de feb. de 2015

great job by all who took care of me - great sevice

Walter Roish Iii

24 de feb. de 2015

Chris Haynie has always been extremely helpful !!!

Jennifer LaRocque

24 de feb. de 2015

I had a wonderful experience - Ben (salesman) and Doug (financials) were awesome in finding me the perfect car and getting me a good deal, and Joey (after market sales) gave me an awesome deal on all weather matts, remote start, and the exterior/interior protection products. They were all very friendly and helpful and I left with my new car in a matter of a few hours and was extremely happy. I love the service I got and the car is perfect. You have made me a customer for life!

Littlefamily

23 de feb. de 2015

Great customer service. They searched high and low to find the vehicle I wanted and I couldn't be more pleased! They have taken care of any issues quickly and I would highly recommend them.

Bobbie Turner

22 de feb. de 2015

They were fine. Left a piece from my car in backseat, just have not been able to get back up there to have it put back on.

Karen Spruill

22 de feb. de 2015

I ended up being at your dealership ALL day for an inspection since I had to get brakes and then two parts broke off while replacing the brakes so I had to replace those as well. It was so cold Chris had Andre take me to get lunch and I called him to pick me up. Chris and Andre were GREAT! Despite being there all day and spending a lot of money for the repairs they did a great job at making sure I was comfortable. You should replace your customer lounge furniture though.

Kimbel Neal

20 de feb. de 2015

I was traveling from out of town and my heater went out. They were able to take me in without an appointment and get it going again.

Samuel Ayoub

20 de feb. de 2015

the service to fix my car was good...it seemed a bit expensive to me ($500 to replace a window regulator)....they say they open at 7am, so you can get there early, but the technicians don't arrive until 8am..so that added time to my estimate of how long it would take.

Martha Villavicencio

20 de feb. de 2015

Ford Explorer 2009, the service was good and the staff excellent

David Boykin

19 de feb. de 2015

We bought a C-Max Hybrid. It was the only one on the lot, but we liked it and the deal was great. Everyone was so good. It would be better if the whole process was more electronic and not so slow and cumbersome. The people were all wonderful.

Donyale Brooks

18 de feb. de 2015

I purchased the 2012 Hyundai Sonata Hybrid. Absolutely beautiful vehicle. I worked with Greg and Marvin, very personable men. I would definitely refer this place to my friends and family. Great car experience with outstanding customer service. Immensely grateful.

Michael Whitley

18 de feb. de 2015

When I bought the car, no one told me cost of warranty until I signed the finance papers.

John Carmody

18 de feb. de 2015

JD did an excellent job of taking care of me on my initial visit but also was very helpful in proactively taking care of a potential issue. As always, it is a pleasure bringing in my Escape to you.

Deanna Patterson

18 de feb. de 2015

Everyone that we had contact with was very professional helpful and great to work with

SPoburka

18 de feb. de 2015

Wonderful group of guys and gals doing an excellent job . I highly recommend Richmond Ford West!

Neil Steffens

17 de feb. de 2015

Very good overall experience. Helped us find the right car and gave us great service. Would highly recommend.

Matthew Brengman

17 de feb. de 2015

The sales and management team were friendly and helpful. The car was what I was looking for. The deal was fair. My time was well respected in the closing process. Overall a good experience for a very specific car.

Valued Customer

17 de feb. de 2015

Excellent staff - Bruce and Kent are top notch! thanks!

Kelly Lewis

17 de feb. de 2015

They do good work. Very efficient. I was in and out

Hugh Hernandez

16 de feb. de 2015

Prompt service. I am a loyal customer thanks primarily to your Assistant service manager Chris. H.

Chris Malak

16 de feb. de 2015

I needed a very small service (key programming) done, and Richmond Ford West went out of their way to make it easy. I had wrestled for a week with trying to find a locksmith that would spend 30 minutes to help me with this key. Richmond Ford West not only programmed it same day, they cost less than the best quote I had previously, and even gave me shuttle service so that I could get it done on a work day. I was very impressed. Thank you.

Bob Novoselatz

14 de feb. de 2015

Very Professional and knowledgable about services I needed to have done.

Jeff Blackman

14 de feb. de 2015

Great Great great great great great great great great

Diana

13 de feb. de 2015

My experience at the dealership was very nice. Everyone within the staff were very helpful and everyone that did the deal on the vehicle was very professional and tried to make the deal as simple and quick as possible.

Karen Bohannon

13 de feb. de 2015

Went in to have a oil change and state inspection. State inspection was free since I bought my car there. I did forget to tell them I needed new window wipers but got a call and they told me one of my wipers need to be changed. I did get a coupon on line for the oil change and wiper blades. Good deal for me! Very pleased with service and car was ready when they told me it would be.

customer

13 de feb. de 2015

2014 Ford Escape red; please do not expect us to fill out a narrative in the future

William Coursey

12 de feb. de 2015

The service rep was punctual on responding to our requests and gave us updates on our car as the day progressed. He explained the benefits of the recommended services in a complete and professional manner. Finally, he assisted the cashier in honoring appropriate discounts making the total cost for services reasonable!!!

Julie P

12 de feb. de 2015

It was a very fast and easy transaction. Shocking, I know! Staff was professional and helpful. We purchased a 2014 Edge Limited. I really wanted the panoramic roof, so they found me one in NoVA, and delivered it in less than 24 hours. We went in to just look at it, but once they told us they would give us a reasonable price on our trade ins, then we thought, why not?!? Did I mention we also got 0% interest?

James Guss

12 de feb. de 2015

As usual, your staff was great and offered fantastic service.

Mr Joe Silva

12 de feb. de 2015

Chris in the service dept was very quick to give me an appointment and provided great service when I arrived.

Joe Adriani

12 de feb. de 2015

I had a wire harness recall on my 2013 Focus St. I dropped it off at 7 a.m., was driven home shortly after. The job was finished at 11 a.m. and I was quickly picked up from my home and brought back to the dealership. The gentlemen in the service department were professional and courteous, attentive and competent. I would recommend this dealership without hesitation.

T Smith

12 de feb. de 2015

Staff are always polite, friendly and professional. Always willing to give you a ride to wherever you need to go.

Alice Reiniger

11 de feb. de 2015

All the staff were friendly and helpful. We have very high regard for Kent Shockey.

Roland Anderson

11 de feb. de 2015

Friendly and competent staff, service done at a reasonable price. Good job. They make it very easy to do business.

Bonnie Mccauley

11 de feb. de 2015

Staff is "tops". Service Manager, Glen Beachy, goes out of his way to accommodate my needs with appointment times and service. He always is knowledgable and helpful and explains everything thoroughly. Service is great and waiting time is never too long.

Adrienne Collins

11 de feb. de 2015

2007 Lincoln Navigator. Service was great and the staff was very informative about the future service that will be needed to my vehicle.

Headlights to tailpipes inc

11 de feb. de 2015

I own Headlights to tailpipes inc auto repair shop in henrico va and i would have to say that i enjoyed my experiance at richmond ford buying my new truck ,they treated me as good as i treat my my own customers thanks

Mary P

11 de feb. de 2015

The service department was very professional. I was in and out when promised.

James Wright

10 de feb. de 2015

The staff was helpful and fixed my car. My car is fixed.

Robert Barrett

10 de feb. de 2015

every one was very nice , helpful with every thing , I found new home for car needs

C.V. Hall

10 de feb. de 2015

The job went well and we could pick it up on time Thanks

Margaret Risher

10 de feb. de 2015

I came in to Richmond Ford to get my oil changed and to get my tires rotated. I was there about an hour. I had a comfortable place to wait and everyone was polite and helpful. Thank you!

David Epstein

9 de feb. de 2015

The staff for my car servicing was very helpful. The price for the new brake lining was reasonable.My 2008 Focus is working well.

Karla Baires

9 de feb. de 2015

Excellent nice people I'll bring my truck again for service,flexible eschuled

Richard Rivera

9 de feb. de 2015

Everyone was respectful and courteous!! They handled my edge lije they owned it and they kept me in the loop on everything. From the service manager all the way down to the courtesy driver who dropped me home. Treated me like a family

Louis Martinette

9 de feb. de 2015

Kent is a pro and a pleasure to deal with. He is thorough in explaining the work done or needed while being authentic and sincere in his effort to help a customer.

Andrew Klein

9 de feb. de 2015

Late on a Saturday you took my car for an oil change and delivered it back quickly. It was as smooth and painless as it can be...and the price was very reasonable.

Ken Kessler

9 de feb. de 2015

Chris was very helpful. He always takes care of me well and helps me know what needs to happen.

Douglas Williams

9 de feb. de 2015

Couldn't ask for better service. My truck needed a battery and before they installed the battery they made sure i understood why i needed it instead if just saying i needed it. Communication was great and succeeded my expectations.

Amy Goodman

9 de feb. de 2015

This Ford Escape is our first Ford. I am somewhat disappointed it has had as many little issues as it has had; however, they have given me a chance to see how fantastic your service department is. Truly, every time we have left saying how outstanding and thorough the service has been. Kent in particular is stellar.

Jeremy Debaets

8 de feb. de 2015

The place was clean, neat and orderly. Nothings chases me away quicker then messy desks and showrooms. Everyone was friendly and took personal interest in my purchase. Felt comfortable and never pressured. Already have recommended this dealership to several friends and family.

Linda Hyde

8 de feb. de 2015

Very friendly and courteous service department. My car was fixed perfectly.

Brian

7 de feb. de 2015

Just got my pre owned 2011 Hyundai Sonata, and Loving it. Palmar Met my needs soon as I told him what I was looking for. Palmer and Marvin T. never gave up on me during the process of todays of two of me obtaining my car. Palmer could have easily said "screw this 21 year old kid with horrible credit" but he didn't. So huge thanks to Palmer, I can't even explain how awesome he is. Mr. Marvin Taylor is one of the coolest guys I have met in my life. He also could have gave up on me, but once again he didn't. I thank him a lot cause it couldn't have happened with out him. I recommend Palmer and Marvin to anyone who's looking for a nice car. Everyone at the dealership had a great attitude and I think that's what matters the most. Special thanks to Kenneth,and Ed.Brian.Stephens

Greg Metcalf

6 de feb. de 2015

Great survey and support from Richmond Ford - Chris Haynie does a great job of keeping me in the loop and helping me understand repairs issues and concerns. Thanks for doing solid work!

Huraiz Alfalasi

6 de feb. de 2015

The dealer was perfectly perfect . And he did his best i even liked it more .

Robert Dalton

6 de feb. de 2015

The car was cleaned and gas up service was great put over thousands miles over the weekend

Michael Peebles

6 de feb. de 2015

Great experience.We were treated like family.You will not be disappointed.Great new and used inventory.

Barry Dorrier

6 de feb. de 2015

My experience was nothing but great .Everyone was friendly and helped if they could or put with someone that could help .

AnneTroxell

5 de feb. de 2015

My husband and I recently purchased our 2011 Ford Edge (Mediterranean Blue!) from Richmond Ford West, and we were very pleased with our experience. We had taken our 2003 Ford Taurus to the service department at this dealership for years and had always been pleased with their work, and we were very happy to find that the sales staff were just as professional and nice to work with. Salesman Palmer Suk was professional, courteous, and nice, and made the process enjoyable. He was not the stereotypical pushy car salesman; rather, he was helpful and informative, answering all our questions and enabling the sales process to go quickly and smoothly. Sales Manager Ed Palmateer was pleasant and guided the sales process along smoothly. Michael Timperio with Guest Services was very nice as he painted a clear picture of what was available with our purchase. Marvin Taylor with Finance was very enjoyable to work with. He worked with us while keeping a happy demeanor, despite the lateness of the hour.The people at Richmond Ford West turned what can be an overwhelming and exhausting ordeal into a good experience. I have already told friends and family about the merits of Richmond Ford West, and I plan on continuing to do so.

DBrooks

5 de feb. de 2015

Going into the dealership, I was determined to get the 2012 Hyundai Sonata Hybrid. My boyfriend and I, went into the dealership thinking someone would attempt to convince me to buy a car more expensive. But, I was very pleased to know that was NOT Greg's intentions what so ever. Greg Hudak was absolutely amazing, entertaining, personable and professional, he advised me of everything I needed to know about the Sonata Hybrid. Provided me with the carfax and all the work that was done in-house. Then I went to speak with Marvin Taylor in finance he was just as amazing. He found the best option for me, that I was comfortable with. I finally found the vehicle for me and I Love it! They are the true definition of great customer service and we definitely will be back to purchase again!

Glenda Ricketts

5 de feb. de 2015

I called the dealership and was connected to the service department. After giving the rep a limited amount of information (because of my ineptness) he was able to determine what I needed and the rep I needed to speak with. The rep I had previously dealt with was at lunch, so I was told he would be given the message to call me. The rep returned my call quickly and an appointment was made very timely.I brought the car in for service and waited in the lounge, which was very comfortable and well attended. When my car was ready, the rep came to the lounge for me and politely escorted me to my car. He explained the work that had been done (no charge because procedure was under warranty) and asked if I had any questions. Rep was very polite and curteous. In fact, all personnel that I encountered at Richmond Ford West was polite and curteous!

Barbara Randolph

5 de feb. de 2015

Purchased my vehicle last April. Service is ALWAYS wonderful. Staff is EXTREMELY courteous and helpful in every way. Personally, I will NEVER go to any other dealership! Outstanding in every department!

Kara Payne

4 de feb. de 2015

they def helped me and answered any questions I had. they also went above and beyond to try to find the exact car I was looking for.

Gordon Brostrom

4 de feb. de 2015

This service was for my annual state inspection. I took the car in mid-afternoon and they got right to it, completed the inspection quickly and I was out.

Roland Anderson

4 de feb. de 2015

New Ford Escape, first service/oil change (free first 2-yrs service w new vehicle). Quick, easy, nice waiting area. What else can I say?

Shane Kennedy

4 de feb. de 2015

Great service. In and out in 30 minutes. Thank you for the great service.