BoilerMaker

15 de dic. de 2015

My wife and I went out on a Saturday with the thought of trading in and up to a newer model Volt. Stopped by and shopped at the local dealers in San Diego. This car was not to be found. So we shopped "up north" and found 5 of them. My wife contacted a salesman at Premier the night before and they had been in contact a few times Friday night into Saturday morning. After finding out that this car was no where to be found in San Diego area, we headed north to Premier. My wife is ecstatic! Elated! Pen in hand, pocket book at the ready and me and my credit card ready to make the deal. No one knew we had money down, and we weren't about to tell anyone until later. On the way north, about 97 miles and almost 2 hours in traffic, we were in contact with the salesman telling him we were on our way. It's late afternoon, long day and driving through all that traffic!When we got there the car of her dreams was in the lot. The salesman even came out and started talking shop with us. Even shook our hands (which I don't do if you know what that really means). after a few minutes of talking he went in to "run the numbers". Not even 5 minutes later, some other guy comes out of nowhere and says, "You're the San Diego couple, huh?" We answered to the affirmative. He replied, "This car just sold 2 minutes ago!" He laughed a bit to himself and walked away. (How in the world did HE know we were from San Diego?). Salesman came back out and started talking like we were going to work on buying the car. We informed him that the car had sold, and he acted surprised. (Good actor, too). He started saying how he couldn't stop someone else from purchasing the car, how he is Christian, and how he has an appointment at a UFC fight coming up later.My wife was so let down so much she started crying. I don't think it was so much about being disappointed in the idea of her dream car floating away, but mostly the fact that it's illegal to do to that salesman what came to mind.Cons:We had a "friends and family" code/discount. He never told us what it was. Percentage or dollars.We had a Costco discount. Same thing. We had a military discount. He didn't care.We had a USAA discount. Didn't faze him.We had a large down payment if and when the time came. Didn't get that far.We asked his floor manager's name. He hesitated and wrote a name down. Who knows if it's correct?In touch with this salesman 5 times on the way up from San Diego. Promised the car would be there when we arrived. Sold while we were in transit.We were told that we could drop our standards for a lesser model. Why? We had the highest model made in 2013! Why go lower?Didn't run a credit report on us. Our credit scores are "way up there".Sure, we were upside down in the car we were trading in. But we also had the money to cover it and break even.

Cardude

13 de ago. de 2015

Had 8.00am app. For oil change,by 9:45 car had not been touched.requested car back & got a"sorry bout that" and left.if they don't have the time don't make the app.

Antonio

19 de abr. de 2015

Worse service and buying process ever. Will never go back or recommend Finance manager super rude,

M.Zapien

2 de mar. de 2015

Called ahead of time to ask if they could help. Said of course stop by. We did. Fell in love with a 2015 Double Cab Chevy Silverado. Did paperwork and gave us the boot. They said if they couldn't help us no other Chevy dealer would. Called Simpson Chevrolet of Garden Grove asked us to come in and we left with the same truck with a lower price and a great customer experience.

Pac8864

13 de feb. de 2015

I was a first time buyer and I came by to check out their used car lot. Jesse Ortega and Zareh Chiranian were so attentive. They provide GREAT customer service here and I never felt uncomfortable. They were honest and kind. I left with a used (12,000 miles) 2015 Malibu 2LT. I will always recommend this place. Thanks for making my first time great Premier Chevrolet!

thomas21

31 de dic. de 2014

3 sales man called me told me they were going to see what car they had on the lot for meeach time no call back.dont get your times wasted by these people that have no conscience about telling a lie to a customer that is trying to buy a vehicle

fabyh

2 de jul. de 2013

I began having trouble with my Equonix and decide to take my truck in to get it check out. ALEX in the service department assisted me , at the time I drop of my truck I did not have extended warranty info. He asked me to call him with info, I called him back within an hour and could not reach him left several messages with info after waiting two days to hear back from him I decided to call him. He was rude over the phone and said that I did not call him with the info so they had not even up looked at my vehicle. After calling back he said the insurance was not going to cover because he had made a mistake in my last name, when asked he blamed me for giving the wrong info mean while my truck sat there for three days and no repairs were done

Ian

10 de jun. de 2013

This was a horribly disappointing experience. I was contacted by Ana, and laid everything on the line for her. First, Im upside down in a car, big time. More than anyone should ever be. But.....Chevy has some really great incentives that could have offset that imbalance considerably. I told Ana this, made sure that she understood, and was told that even with the severe negative equity, that she was confident they could set me up with a new truck because of the incentives and financing options. My hopes were raised immediately, and we started the process. Initially, she lowballed my trade, and I stated that I had been offered about 3000 more than her offer. She stated that without an in person appraisal, she couldn't give me that number, but was confident that she could get me close, and encouraged me to come in. I got to the dealership, and was treated fairly, right up until they valued my trade even LESS than the initial value. The result is this, I was promised the world, when realistically, They should have just been upfront and let me know that it wasn't possible. This caused me to waste 1.5 hours of my life, and get my hopes up for something that they knew wasn't possible. I left feeling upset. A classic example of saying what you want to hear just to get you in the door. Once my negative equity shrinks, I will find my truck elsewhere. Honesty is the best policy, and these folks failed. On a bright note, the finance manager really tried to help, and showed some empathy, but alas it was not enough.

Adam

19 de mar. de 2013

I would NOT recommend this Dealership to anyone as I have with others in the past. They don't spend the time to explain final car cost, APR nor any other questions that you have. If it's not an "easy" sale for them, they'll ignore you to the fullest. This has been a horrible experience and I plan to take my Camaro SS search elsewhere. Ernest was a cool guy, but won't answer questions that I have. Ana called me and wanted me to stop in, but I couldn't that day. She said she would call me back, but I haven't heard from her. The Sales Manager called me and told me that Ernest would give me a call.......still waiting for that call Ernest! If this is how they plan to do business, they won't be around for too long. They get you in with the "lifetime warranty" offer, but what good will that do anyone if they continue to business this way? Not a good business practice for a dealership that wants to stick around.

azakharov

19 de mar. de 2013

I would NOT recommend this Dealership to anyone as I have with others in the past. They don't spend the time to explain final car cost, APR nor any other questions that you have. If it's not an "easy" sale for them, they'll ignore you to the fullest. This has been a horrible experience and I plan to take my Camaro SS search elsewhere. Ernest was a cool guy, but won't answer questions that I have. Ana called me and wanted me to stop in, but I couldn't that day. She said she would call me back, but I haven't heard from her. The Sales Manager called me and told me that Ernest would give me a call.......still waiting for that call Ernest! If this is how they plan to do business, they won't be around for too long. They get you in with the "lifetime warranty" offer, but what good will that do anyone if they continue to business this way? Not a good business practice for a dealership that wants to stick around.

Satisfied Customer

15 de ene. de 2013

So I was looking for a vehicle for work. As a result of the bad economy I had less than perfect credit. I had already given up on my search when I received a call from the internet manager who asked me to give them the last shot. Long story short, the best I could come up with in terms of an interest rate was a rejection or 26% interest rate. I was able to get a lot better financing at Premier Chevrolet than what I could come up on my own. I wasn't given much to choose from but I was grateful that I was finally able to get into a decent car!!! Zach, Kent, and Ana were very useful and I am a very satisfied customer!!! Great place to go if you are trying to re-build your credit and not be taken advantage of due to your past credit history!!!

kingvision

3 de jun. de 2012

Penske Chevrolet Buena Park made my life easy when it came to purchasing a car. I had spoken with 5 other dealerships about the Chevy Volt and none of them impressed. So when I called Penske my expectations were low. However, from the moment he picked up the phone, Paul Munoz treated me with courtesy and was even willing to deal over the phone. After consulting sales manager Otto Samayoa, they made me a terrific offer that no one had come close to making. Most importantly, they never balked at the numbers I gave them after researching the price on the vehicle. After I made the purchase that night, Paul Munoz took alot of time with me demonstrating the Volt's features, and even invited me back the next day to finish up. This has been the best car-buying experience I've ever had -- thank you Penske Chevrolet of Buena Park!!

Debbie & Chuck

30 de abr. de 2012

We were very happy with Penske! We had no plans of buying a car that day, were just out looking around, but they presented a price and terms that we just couldn't walk away from. The car is beautiful, and the agency made what is normally a stressful experience a real pleasure! We would definitely use them again, and would not hesitate to refer them to our family and friends!Thanks, guys!:)

benliberman

16 de mar. de 2012

Cal was the first person that I met as I walked into the dealership. He was a low key friendly man that made it clear that he was there to help me and not to pressure me into buying a car. Cal is a great listener and was very clear as to what he knew and what he didn't. He did not try to act but was very comfortable being himself. The more "manager type, Otto, was also very nice and a tougher negotiator. That's his job. I am very happy with my purchase

tedwa30013

12 de mar. de 2012

I went to look at the new Camaro & ended driving one home.The people wewe on top of there game.great place to shop for a car new or used.

imjzagirl

9 de mar. de 2012

We came here after having a bad experience at the dealership in Cerritos. All I can say was George was very friendly, knowledgeable and funny. He wasn't pushy and he listened to what my husband and I wanted, gave us the all the options we can have. The price they gave us for the car we bought was reasonable leaving us happy and satisfied. Everybody in the dealership was so nice. Thank you guys. I would recommend them to everyone. :)

Hymaboos1

23 de nov. de 2011

Paul was very friendly and very helpful!!! He was very patient with me and gave me everything I wanted in my car. Everyone should go to him for car purchases!!!

hinojosa1983

18 de nov. de 2011

I walked in there last saturday trying to see if i could buy a car and 3 hrs later I walked out with a brand new Cruze 2012 the staff at Penske Chevrolet of Buena are really friendly and they help out in everything i would recommend a friend or relative to go shop for a car there. I walked out really happy Thanks Marco

justhammy

13 de nov. de 2011

We decided on the spur of the moment to go out and get a new or used vehicle. Our very first stop was Penske Chevrolet of Buena Park. We are so glad that we did. The moment we got there we noticed a car that we wanted! It was a little out of our price range but Penske Chevrolet worked with us on the financing! I have been in the car business for a long time selling auto parts, and working directly with dealers... I know all of their tricks, and Penske Chevrolet was very straight forward and honest about everything. After everything was said and done, (buying the car, and an extended warranty) we walked away almost 2000.00 less the that poor rating of kelly blue book, when the car was in excellent condition!Thank you Paul and the rest of the Penske Chevrolet staff for selling us a great car! We will recommend you to our friends and family, and when we are needing another vehicle we will know where to go!

kanespike

2 de nov. de 2011

This rating was given to this dealership because we went in the dealership after a few days of shopping around at other chevy dealerships and by far this dealership was the best it was the friendliest Aaron Herrera was a joy to talk to the people at the dealership made us feel comfortable and we would certaintly recommend this dealer to our friends.

Montoya

31 de oct. de 2011

I would highly recommend Penske Buena Park. This is our second car with Art and we love the service we have been given. Jeff has the best attitude we laughed and joked it was just the greatest time.

19stratus97

28 de oct. de 2011

I had been going back and forth with so many Chevy and GM dealerships looking for my truck. I had actually completely overlooked Penske of Buena Park partly because I had no clue it was there and also because I had been talking to another Penske dealership. I began eliminating dealerships either due to cost or dealers not having the colors I wanted (or in the case of Guaranty chevrolet, because of their customer service). So by chance I find Penske Buena Park. I looked up their inventory and requested a quote. Jeff Roberson responded with a good quote, not the least expensive but it was a start. We emailed back and forth about different trucks. He was very curtious and responded to emails very fast. I noticed Penske will beat others quotes so after recieving a great quote from another dealer, I hit up Jeff about beating the quote since they had the same truck avaialable. He beat the quote and so I decided Id buy from him. As we set up an appointment, the truck I had been quoted for was sold. I was BUMMED! Jeff politely emailed me to let me know and offered me the same price on a different color truck, as well as an alternative with a few more options. I was appreciative he emailed me as I would have been upset to show up and not find the truck I was quoted on. So for a moment I thought my search would continue with other dealers for my truck. But I thought, what the heck, let me make an offer on the alternate truck with a few more options since it was the right color and within the range I was looking at. Jeff responded with a YES (as long as I went in on that Sunday...which I had planned on anyways.) I was sooooo happy! So we went in just this past Sunday, met Jeff who is extremely pleasant and easy going...the complete opposite of the "typical salesman". We looked at the truck, test drove it and loved it. We noticed a couple little scratches and small dent...he said they would get fixed if we purchased it...I said, LETS DO IT! Jeff made what is usually a tense and stressful procedure into an easy, pleasant, and honestly stress-free situation. He assesed my trade in, took care of the paper work and even got the finance department to match the rate I got from my credit union. The paper work took a little while but that was the finance department. Couple hours in and I had the keys to my new truck and feel I got an excellent deal. Like I told Jeff, it is about establishing relationships and they certainly will have our business again (Guaranty lost themselves a customer they had for many years!). The service department contacted me the next day to set up an appointment to get the scratchs fixed so I will be doing that soon. A big thanks to Penske Buena Park and especially Jeff Roberson for doing everything he could to get our business. I will and have already recommended him to other people. To everyone from Orange County (and even outside OC), make sure you talk to Jeff last before buying your car, he will do his best to beat other dealers quotes and honestly, the service itself is worth it. Easy, stress free, good price, great customer service, big smiles...I could go on and on. Thanks Jeff.

Mary Desko

27 de oct. de 2011

Jeff greeted us at the door, demonstrated all the features of the Chevy Cruz that was of interest to us and answered all our questions to our satisfaction. After the transaction was completed he again went over the features while we sat in the car.

LeslieP

2 de oct. de 2011

This was our first stop on a list of Chevy dealers to visit on Saturday, but it was our last. (This was actually the end of a time-consuming journey that started in mid-August. I researched different makes and models of both new and used vehicles. The Cruze was finally a car both my husband and I could agree on: We needed an affordable car. He wanted mostly looks, a comfortable ride and room for friends/family in the back. I needed great gas mileage, good ratings for the car mechanically, and the highest safety ratings.) Jeff made an unaffordable car affordable. (We came in for the LS with a 1.8 engine, but the LT with the 1.4 engine and everything else that went with it felt like a totally different car. Thanks to Jeff, we were able to afford the LT.) My husband and I came in sleep deprived (on slow mode), I had many questions, and came without some info for the paperwork. Jeff patiently waited while I figured income. He even looked up a couple of phone numbers for us. He never got irritated, but was always patient and helpful. Even finance was a good experience. (Not the typical wear-you-down timeshare-like experience.) We said no to several items, negotiated, said no to most and that was it. Next, Jeff showed us how to use the gadgets on our new Cruze. Since we didn't have a Bluetooth phone, he synchronized his phone with our car to show how hands-free works. Finally, he gave us his card telling us to call if we ever have any questions about the car (up to 11:00 at night!) He said he would be giving us follow-up calls too. Thanks again to Jeff- a down-to-earth, untypical car salesmen. (YESTERDAY WAS THE FIRST TIME WE MET JEFF. HE WAS ONE OF MANY CONTACTS WE GOT THROUGH INTERNET SALES. I MYSELF AM USUALLY SKEPTICAL OF RAVE REVIEWS OF EMPLOYEES, FIGURING THEY ARE FROM FRIENDS AND/OR FAMILY.)

ilsub1126

2 de oct. de 2011

I been to several different dealer but alex was the right guy and the best dealer i have ever met. he was very well informed with the car that i wanted to purchase and he deffnateley made me chose what car i should get and what is the right car for me.he was super friendly and also very well suited. he was very well infromed about the vehicle. my future purchase of car was deffnatley will be with him

xCheyne1x

1 de oct. de 2011

The sales person we worked with was Alex Reichert and He was extremely helpful and nice. He was not too pushy and was the best car salesman that I have worked with. We have been shopping around for trucks and are now set on Chevy. We are also set on buying a truck from Penske of Buena Park from Alex.

SteveCh

1 de oct. de 2011

Vivian was great to work with! She is friendly and caring. I ordered a 2012 45th camaro from her. She kept me updated from the very beginning all the way to the delivery! From the GM To internet manager Jeff, to Finance manager Brian, they are all on buyer's side. Transactions were smooth, no B.S., and no lies. I've never had such an amazing experience like this. I highly recommend Penske of Buena Park to anyone who's looking for a hassle free, friendly, and efficient dealership.

JonlyConly

21 de sep. de 2011

My wife and I wanted to buy an American-made car. Mike was friendly and knowledgeable. He showed us several new and used autos, before we settled on a used Saturn. He was not too pushy and seemed genuinely concerned about us as persons, not just another sale.

Martin3

15 de sep. de 2011

Vivian was great. She worked with us and took good care of what we needed.We contacted her thru the internet sales and it was a great pleasure to meet her. We WILL recommend people we know to Penske Chev in BP ! Most definately.

sandralopez

11 de sep. de 2011

I wasa very pleased with the service, they were knowledgable on the vehicle I bought also they were very friendly and professional. Thank you Art and Jeff..I would defitnely recommend this dealer to everyone I know.

bigal51

10 de sep. de 2011

My experience was refreshing in a car dealership no high pressure sales person and to my surprise the actual price of the truck came down from the original quote I was given before coming in so we were happy with this dealership and would recomend it to our family and friends.

nrawls4877

9 de sep. de 2011

Jeff was very helpful and was sincere in helping me get the vehicle I wanted at the price that was what I could afford. I really felt like he had my best interest in mind when he was working on my deal and went above and beyond for me.

George Z71

8 de sep. de 2011

Great transaction quick and positive,I purchase a Silverado with ease Jeff Robertson in sales is a great person experienced and right to the point with ensures, also Brian in financing was a good person to deal with he went out of his way to help me. Over all I recommend this Penske Chevrolet of Buena Park dealer with good people skills and over all honest. Good Job.

rosamoralez

6 de sep. de 2011

Mike was very knowledgeable in regards to the options on the car. Very friendly and a wide selection of vehicles. We got an excellent price. The showroom was nice and had a waiting area with a television for our kids. We would refer anyone to Penske.

degroot

31 de ago. de 2011

They are honest and direct no hassle easy to work with and good price. Asked for and was given the total price for the vehicle over the phone before visiting.

fruhner

29 de ago. de 2011

no pressure, friendly, told him what other dealers he was up against and his offer was the lowest from the start, car was in stock

robertstd

28 de ago. de 2011

Both Vivian and Jeff were very professional and went above and beyond to provide an excellent buying experience. They earned my business and I would certainly recomend them to family and friends!

nomar_1717

23 de ago. de 2011

We just bought a used car from this dealership and could not be more pleased with our whole experience. The customer service provided was outstanding, Michael (the salesman that helped us) made us feel very comfortable throughout the whole process, and even more pleased with the result. It really did seem as if everyone there sincerely cared about us and about working with us to get the best price possible. We have purchased cars at multiple dealerships and can say without a doubt this was the best one, and one that we would assuredly come back to in the future.

moadragon

22 de ago. de 2011

First time at Penske and I was very happy with with their service and how I was treated by both Michael and Martin. They were very helpful and patient with the many questions and pulling of their hands by my two young daughters (ages 3 & 6). Overall, my husband and I had a good experience buying our used mini van from this dealership. We have been shopping for three days and have traveled to many dealerships from the San Fernando Valley, San Gabriel Valley and bought our car in Orange county. Who would have known that was were we should have started at.

Kevin4qb

22 de ago. de 2011

I just bought a brand new 2012 chevy camaro. Mike was with me every step of the way, never pushy, always understanding and really created a great environment for my first ever purchase. Everyone I met with was friendly and very professional, and the service they offered cannot be beat. Mike worked tirelessly, along with Martin to find me the right car to the exact specifications at the best price. I highly recommend this dealer! The best sales team I have ever done business with.

lhegdahl

10 de ago. de 2011

I just purchased a 2012 Traverse from Penske Buena Park and the salesman, Rick, was terrific! He went above and beyond while showing me the car and guiding me through the process. All of the staff were wonderful, but Rick put in so much time with me, even giving me a tutorial on all my options the following day. He was especially helpful and patient when my mother became interested in another vehicle, so you have two people eager to share our positive experience with friends and family.

zanty

10 de ago. de 2011

this is my first car that i baught and i had a bery nice experiece with the penske dealer and the sales person. tanck you

Robert.O

9 de ago. de 2011

We were very pleased with the service and attention we received from the staff at Penske Chevrolet of Buena Park. Our salesman Jeff Roberson went above and beyond to make sure we got the best deal possible. It was great to have a sales person on our side for a change. He was friendly, courteous and listened to our needs. His service didnt stop once the sale was made, he continued his professionalism and followed up to see if all was well. Im recommending everyone I know to Penske. Thanks Jeff.

Stkrh07

8 de ago. de 2011

Mike was our sale associate and he was awesome.. He answered all of our questions . My husband and myself never felt pressured.. We were comparing vehicles and mike continued to impress us by doing research and comparing vehicle packages to ensure we got the best price for what we needed.. Victor his manager was also wonderful.. When we finalized our deal it was late and the dealership was closing.. Rather then having us come back for our vehicle victor and mike took there own personal time to drop our new vehicle off at our house. They have earned our loyality for life.. We will continue to go to this dealership for all our future service needs and vehicle purchases.

snunez01

8 de ago. de 2011

I came to this dealer with out knowing what to expect, when I first arrived the sales person greeted me in a very friendly way. sales person Mike ordaz approached me and assisted me on finding the truck I was looking for as well as offered me his assistance on any way possible. while I was at the dealer i could see how Mike was always with a smile on his face greeting any person that would walk in. the transaction of buying my truck was very smooth Mike followed up with me during the first days to ensure everything was going good with my purchase and that I was satisfied. I would recommend Mike any friends or relatives that would be interested in buying a car/truck.

natalia1250

4 de ago. de 2011

Michael made the purchase easy, he was very easy to work with & we felt he went out of his way for us.Thank you Michael!

SPCLLDY1

3 de ago. de 2011

We were very impressed by the professionalism of the Penske "Team". Our salesman, Mike Ordaz, listened to our wants and needs and we were able to narrow our search down to two models. The negotiation process was virtually painless. We received a great discount almost unheard of this early in the new model year. Mike made it very clear their customer service doesn't end when you drive of the lot...He would be there to assist us with any additional product issues or questions. We are very happy with our purchase from Penske Chevrolet of Buena Park and would refer others to this dealership.

CLUTCHIN714

2 de ago. de 2011

Friendly people, very helpful and i would come to buy another truck at this dealership!! I would recommend to family and friends to this dealership! Very ecstatic on my purchase and the bargain we received!