Jason

5 de nov. de 2014

I recently bought my new Jetta from Ourisman. I was happy with the service we received. They were slightly pushy about the extended warranty, but I understand that is their job. Happy customer.

Liz

29 de ago. de 2014

I have dealt with and known some car salesmen, I know what kind of stress they are under. I have never been treated so disrespectfully during any kind of "sales" situation. I have leased from VW (different dealership in another state) before and was hoping for an easy and happy experience. I was talked down to and treated like crap. I ended up storming out of the dealership mid conversation because I was so fed up with the so called "manager"'s terrible sales technique. Just because I'm a woman doesn't mean that I'm ignorant.

newcarhappydealersad

23 de jul. de 2014

Bought a Mazda 3 in April, including a service package. Did not get the promised coupons for the service. Tried calling many times. The only person who could handle this never returned calls. No other staff member would help. Finally, my wife got him on the phone, but we are still waiting to hear whether they will take care of this or not. Regret buying service package, and regret buying the car at Ourisman -- unless they quickly fix this and stop wasting our time.

J&A

14 de jul. de 2014

We bought a 2011 Mazda 3 sedan in December 2010. The salesperson was Jimmy Alegre, who was also the internet salesperson. We liked the car, and he quoted us a price. We compared through the CarBargains service of Consumer Checkbook, and the price he quoted us was lower than any price through CarBargains, which has never happened before in our experience. We came back to Congressional (as it was then) and bought the car, for the price Jimmy quoted. The sales process was very straightforward - as little pressure as we've ever had. We've been very pleased with the car. This year we decided to get a new Mazda 3 sedan, the Grand Touring S, because of the new safety features. Based on our previous experience, we planned to go back to Jimmy and the dealer (now Ourisman Volkswagen Mazda of Rockville). We talked with Jimmy at the beginning of the year, and then put the purchase on hold for private reasons. Jimmy didn't pressure us - we communicated back and forth a couple of times. Two weeks ago we went in, saw Jimmy, and bought the car. Our sales experience was with Jimmy was virtually the same, and equally satisfactory. The one difference is that this time we had to sit through a high-pressure pitch for extended warranties, etc., wasting a fair amount of time. Four years ago the gentleman who talked to us about this took us at our word, and didn't waste our time. That was a second reason why we went back to the same dealer. This time, it was a disappointment. We don't know if this is simply a change in personnel or a consequence of Ourisman buying Congressional. (Four years ago, Congressional was closed on Sundays; this time, Ourisman wasn't closed on Sundays, so maybe this was also a change in pollcy by the new owners.) Even so, we'll start with Jimmy if we decide to get another ar - probably not for several years. t

Chih

10 de jun. de 2014

I just bought my 2014 Mazda 3 hatchback. It was the great experience from my sales person Caisha. She was extremely helpful on my purchasing line and patiently on any movement. She helped me to find the best one which was in my mutiple option and showed me the detail about my lovely ride. Those made me have the first and the great experience from this dealer. Thanks for everything.

Logan

30 de may. de 2014

Caisha made buying our new Mazda CX-5 really easy for my wife and me. She was super easy to work with over our multiple trips to the dealership and made the whole process as smooth and straight forward as possible. I would definitely recommend this dealership and especially Caisha. Thanks so much for the great experience!

Vera

21 de may. de 2014

My husband and I recently bought a 2014 VW Jetta from this dealership and the customer service was phenomenal! As soon as we walked in, the employees made us feel welcome. We were helped by Alonso Avila. From start to finish he showed proficiency and was extremely knowledgeable about all of our options. We had a lot of questions about the different choices and he was able to answer all of them efficiently and accurately! We could tell immediately how experienced and professional he was. As we walked around to look at the different vehicles, he was able to distinguish between the characteristics, upgrades, and characteristics of each car. VERY IMPRESSIVE! He explained every detail and was able to get us exactly what we wanted. We are exceptionally pleased with our purchase. I would highly recommend this dealership and Alonso to anyone in the area looking for a great car and great service!! They will continue to have our business for years to come!

peter3242

13 de may. de 2014

I was in a market for a new car and the 2014 Mazda3 4dr was on my wish/want list. I decided to take a trip to the Mazda dealership in Rockville. I met a salesperson by the name of Alonso Avila. He was very professional and very nice from start to finish. He was very knowledgeable and very helpful in answering all of my questions about the Mazda3. After my visit with Alonso, I was convinced the Mazda3 will be my new car. A couple of days later, I finalized the deal by purchasing my new 2014 Mazda3 S Touring 4dr. I appreciate Alonso's help and patience in my car purchase process. Alonso is a great salesperson and make sure to ask for him whenever you are in a market for a new Mazda at the Rockville location.

Tony

10 de may. de 2014

Excellent dealership and Caisha was a great saleswoman. I highly recommend it. Their service is excellent. I am very happy with my purchase.

Sab

10 de may. de 2014

I dreaded going. I begged friends to go with me but we couldnt synchronize our schedules. So I had to go aloneto buy a used car. My dread quickly turned to delight when I met Jay Glazer who works at Ourisman of Rockville. His quiet, calm, and straightforward manner reassured me that we would have a straightforward conversation about what I was looking for in a car. Jay listened carefully to me, explained all of the options well, and safely navigated me through the multi-step process of buying a car. I highly recommend Jay Glazer and the other staff at Ourisman of Rockville.

ElaineDC

7 de may. de 2014

I just picked up my new 2014 Mazda 3 hatchback today from this dealer. The experience was a delight. Everyone I had to deal with from my initial sales person, Caisha, to her partner, Alonso, to the manager, Paul, were simply wonderful (and I'm not exaggerating). They went out of their way to make sure I had all the information I needed and got the car I wanted. Before I left I knew how to operate everything on the car thanks to them. They even made sure I was aware of special discounts through my insurance carrier that I might have never noticed. Frankly I was afraid of the car buying experience because of a past nightmare, but this was so amazingly different. I definitely recommend this dealer and these sales personnel to anyone looking for a good deal. And, by the way, I love the car!

Sylvia

3 de may. de 2014

I purchased a new Volkswagen Jetta from the dealership and worked with Caisha throughout the process. I experienced terrific service overall.

Carl P.

29 de abr. de 2014

I purchased a fantastic fun used car from Ourisman VW/Mazda. Caisha Wantz, a superb, easy going and knowledgeable salesperson of Ourisman, helped me with the entire car buying process. I really felt at ease through out. I would strongly recommend Caisha to anyone looking for a new or used car. By the way Ourisman VW MAzda seems to always have a nice selection of used cars.

Richard

27 de abr. de 2014

We got first-rate assistance and advice from Alex Giang of Ourisman Mazda. He was very well informed and helped us greatly in arriving at the best choice for us -- which turned out to be a beautiful and fun to drive Mazda CX-5. He also patiently helped us test drive a number of different cars -- including VWs in the adjacent Ourisman VW lot. Alex took us out for coffee and a nice chat while they finished up the paperwork (as opposed to most car sales people in our experience who are "done with you" as soon as you agree to purchase). Alex then drove our new car to us that night (after detailing etc.) so we would have it the same day. Pricing was excellent too, based on our comparison shopping. I would highly recommend this dealership and Alex Giang in particular. A big shout out also to Jennifer Smith, the business manager at Ourisman, who talked us through the financial side details -- financing, insurance, title work, etc. with clarity and helpfulness, and without pressure. Given our overall experience, we would certainly buy here again in the future.

Robert S

26 de abr. de 2014

We haven't entered a auto dealer showroom in about twenty years. We were met by a young salesman, Jay Glazer who had a low key demeanor. After some discussion and looking a bit around the showroom Jay took us on a short test ride in a VW Passat with the diesel engine. We did not have any particular intention of purchasing a car that day which we made clear and after about an hour or so left to look at cars at another dealer down the pike where we test drove a Subaru. A couple of days later we called Jay back to say we would come by again that evening. We came in thinking we might be interested in the Jetta diesel, but they also had a low mileage Passat in the showroom that had a decent sticker price. The dealer came back with an interest in moving the Passat so we bargained, interrupted for diner and returned to close the deal. Once the deal was agreed upon everyone worked assiduously to get the paper work done and we drove away that night with our new car and received a reasonable credit on our trade-in vehicle. Jay is a pleasant salesman to deal with and helped us a couple of days later with a few loose ends. Although the experience was somewhat tiring due to the late hour Jay and the rest of the staff we helpful and gracious.

ShermanP

16 de abr. de 2014

From the moment i arrived to the moment i drove off the lot, it seemed like I was dreaming, everybody was walking around smiling, Jay Glazer was so cool and calm when he introduced me to everyone, made me realize my purpose in life, and now that I have a automobile this is only the beginning, Thanks Jay and everyone that helped me.

Ki N.

15 de abr. de 2014

I bought a new VW Jetta from Ourisman Volkswagen of Rockville. Caisha Wantz, the salesperson, was very helpful, knowledgeable and friendly throughout the process. I would strongly recommend Caisha to anyone looking for a new car.

ShermanDo

14 de abr. de 2014

One of the best car experiences of my life.Jay Glazer was so cool and calm. Introduced me to everyone right up the train, and I am driving one of the best cars in the world. A speical thanks to Jay Glazer and Ourisman's staff.

Sherman P Donald

13 de abr. de 2014

In my entire life of feeling comfortable at a dealership, Jay Glazer made me feel comfortable, was right there with me every step of the way. The building was neat and clean everyone walked around with a smile. A dream come true

Joe B

11 de abr. de 2014

Bought one of the last 2014 GTIs in the area and Caisha made me a really good deal. I went on a test drive with Ali, who was great and Alonso helped me get the car setup with my phone and showed me all of the cool features of the new GTI!

Alison

9 de abr. de 2014

I had an estimate to replace the bumper on my 2008 Honda CR-V. I scheduled the appointment a week in advance and was assured that the part would be ordered in time so that it would be there when I arrived and that the service would only take one business day. I dropped the car off at 8:30 am today and was assured that I could pick it up at the end of the day. I called at 4pm to inquire about the status and was told that the part had not arrived, that my car would not be ready today, and that it might be ready tomorrow but if it wasn't they would try to put me in a loaner car if they could locate one. This customer service stinks, and I'm now stranded without transportation despite my efforts to ensure that I would only be without a car for 8 hours.

Red CX-5

8 de abr. de 2014

I walked into the dealership with the same apprehension as most. I didn't want to be hounded or pressured. Caisha was pleasant, knowledgeable and a lot of fun. I would definitely recommend Ourisman Volkswagen Mazda of Rockville and Caisha to anyone looking for a new car.

Chris Cullen

7 de abr. de 2014

In our quest for a Certified Tiguan we found a candidate at Ourisman. What we found next was less anticipated: a thoughtful, patient and very friendly sales team. Caisha Wantz met us online and educated us and was extremely patient, helpful and knowledgeable in our many emails. When it happened that she could not be present when we could visit, she ensured her colleague Alonso Avila was completely up to speed. The car was ready and so was he. Very nice and easy to deal with, he and Caisha are worth the trip because they are everything you don't hear about car dealers. It was a very good experience, all the way through Stephanie the business manager, and we would definitely go back. I am happy to write this review because it would be a good thing if all car sales people behaved like these folks.

GA Silver Spring

7 de abr. de 2014

I purchased a Mazda CX-5 from Ourisman Volkswagen of Rockville. The salesman, Jay Glazer, was helpful, knowledgeable and friendly throughout the entire process making it an enjoyable experience. After comparing the Mazda with the Toyota Rav4 I am confident I got a better car, with better features and handling, at a much better price. I have no hesitation recommending the car and dealership to friends and hope they seek out Mr. Glazer as their salesman. Want to add that Jennifer Smith, the finance officer, was very helpful in the closing process.

Tony

31 de mar. de 2014

Caisha Wantz was extremely helpful and professional. She was willing to show me many cars and answer any questions I had. She helped me get a great deal for a new car. If I had to buy another car, I would go there and I would highly recommend friends to her.

Steve D.

27 de mar. de 2014

I am a repeat customer of Ourisman VW/Mazda and I have to say that it was a pleasue doing business with thess people. They made everything easy and they are pro consumer. Most dealers play games and with the no pressure sales tactics, the transition into buying a new vehicle was fantastic.

jdr475

26 de mar. de 2014

Caisha has a wonderful personality and I will be buying a new GLI from her this week, mainly due to her being customer centric and building a relationship with me. She knows her product very well and knows how to treat a customer. I was convinced the car shopping experience had lost the concept of customer service, but with Caisha, it was not lost. A wonderful experience and would recommend Caisha to anyone.

LouisaDC

23 de mar. de 2014

We worked with Jay Glazer at Ourisman VK Rockville, MD. We brought along three children (I don't recommend this, but we had no choice). The staff was helpful, patience with the children, and helped us get the perfect car and the right financing. I would recommend this dealership to anyone! Louisa Jaggar

Wendell Payne

17 de mar. de 2014

I decided to go in and look at the VW. I met Alex Giang who provided rewarding and a delightful car testing experience. When I walked in, Alex offered me coffee and other treats while he pulled up the cars pre-selected and saved just for me. Not only were the cars preselected he had back up cars just in case I didn't like the options he had pre-selected. A master of superior customers service, he was a constant comedian which made the experience less stressful and more enjoyable. After a delightful and invigorating test drive of the Jetta, he'd showed me the VW Passat which I felled in loved with. Now, I have a solid vision for my future car. I will go back to VW to personnel seek out Alex for my next car! In the final analysis, there are good dealerships, but a knowledgeable salesman, who is fun, exciting, and full of energy makes the car experience fun and enjoyable. I HIGHLY RECOMMEND Alex as your go to guy for all car needs!

Danny O

17 de mar. de 2014

After sending a request for info on cars.com, received an email with the pricing info and suggestions for alternate vehicles that I may be interested in. Drive out to visit Caisha and to look at the VW I was interested in. After a test drive and some friendly discussion, she gave me a price on both the new car and my trade-in. Both were fair and there was not any tactics or pressure to take the deal. Once I agreed, took one more look at the car and found scratches on the two front rims, which they replaced that day. And scheduled me for a paint repair on another scratch found on the paint, all at no cost or argument. Their finance manager found me a great rate and walked me through warranty options and told me to pick which one I would be comfortable with. Explaining the differences in all of the options. This has been the smoothest car buying experience I've had and I hope this level of customer service carries on through my service relationship with the dealer. I recommend them for your next purchase!

CX-5

17 de mar. de 2014

Jay Glazer found the perfect car for us. Jay listened carefully to what we wanted, was patient with our indecision and made car buying a pleasant experience. thanks Jay!

ZamDriver

14 de mar. de 2014

I went in with a very rare situation of being a 21 year old, first time buyer, with no credit and a lower income. Every used car and new car I had looked at up to this had said no. I went in to test drive the Mazda3, and like the rest Mazda said no... BUT they said to try VW. Where no one else could get me in a car, Ourisman worked for six hours straight today to put me in a 2014 VW Jetta S at an amazing rate.

judya

12 de mar. de 2014

Jay Glazer was friendly and minimized the pressure to get me to buy the Mazda 6 for a great price. His communication was straightforward and he answered my questions. He also help set up some things on my car before I drove away.

E.A

10 de mar. de 2014

I just wanted to say that this was the smoothest, easiest, and fastest car buying experience I have ever had. Ever since I walked I was greeted by Caisha, who was my sales woman! She was very sweet, nice, and most importantly professional. I am so glad she came back in for me to finish helping me on her day off. I honestly felt as if I got the best deal on my new mazda3, by the way best car choice that I could of ever made. My mother and brothers came with me and they are also sold on buying a mazda next and from Caisha! The finance person was also amazing, and sincere. I wish I could remember her name but she gave me the best tips on how to better my credit in the future. Overall best experience, I recommend seeing both of them!

Andy

6 de mar. de 2014

I had a great experience. I came in the middle of a Saturday to take a quick look at a couple of different cars, nothing really in particular. Alex, came a talked with me regarding a couple of different options because I was not looking to buy a new car. He got in contact with me a few days later so I could test drive 3 different cars. I came back a few days later to make the purchase. The facility was clean and looked well maintained. The loan person directed me to certain packages that would be beneficial to me because I do not live in the area. He was patient with explaining everything to me and how it would apply. Overall, a good experience.

Brian in NOVA

6 de mar. de 2014

We have a very good car buying experience. We got a great deal on a 2013 Mazda CX 9. Jay Glazier was our salesman, and we really liked him. Unlike other salesmen we encountered over the previous several weeks of car shopping, he was laid back and did not pressure us at all. It was a very refreshing to deal with someone like that! All in all, i highly recommend this place. The floor manager was very nice as well.

JR

5 de mar. de 2014

I have a 2011 Chevy that had over $8000 of damage in an accident on the highway. A friend told me to take it to this shop, I said that I have a Chevy and this is primarily a VW dealer but he assured me that they can handle it. I took it there and when I bot it back the car looked as good as it did when it was new. I couldn't tell at all. I am in the auto repair business so I do know about cars. When I looked underneith the vehicle it looked like it did the day it left the factory (including the frame rails that were replaced. i would take any vehicle that I had damaged in an accident to this shop (hopefully that will be the last time)

Brandon

5 de mar. de 2014

Not so prompt communication and got a ridiculously low offer for my trade in vehicle! They offered a thousand less than lowest blackbook value on my pristine and somewhat rare vehicle! I don't like trading vehicles in as it is, but these people had intentions to make a month salary off of my car alone! Do yourself a favor and sell your vehicle outright and purchase elsewhere since they have such a huge margarine!!

Janet

1 de mar. de 2014

I have purchased 6 cars in the last 10 years. I tend to get a new car every couple of years. This most recent Passat purchase was the easiest and most pleasant car buying experience. Caisha Wantz was so helpful, knowledgeable and patient. Hope she is there next time I buy a car!

Michael

26 de feb. de 2014

When I first arrived I immediately felt welcome. Alex approached my wife and I with a warm and friendly greeting. At the time I was torn between purchasing the GLI and GTI. Within minutes Alex had me behind the wheel of a brand new 2014 GLI Autobahn for our test drive. Everything went well and the car drove great. During our drive my wife, explained to Alex that were expecting our first addition to the team in the next several months (we're having a girl). This is where the GTI clearly became the better option. Alex informed us that we would be more comfortable in the GTI due to it's cabs higher cieling/roof. We drove back to the dealership where a GTI was parked and ready to go for our test drive. From the beginning it was clear that this was the car for our soon to be growing family. The car seat fits perfectly and trunk has a more the adequate amount of space. Who ever is in the passenger seat can comfortably reach around to the back seat should our daughter require attention. The MPG is amazing and the convenience package offers just what we wanted, fully equipped with bluetooth, premium audio, a sunroof, and above all, the seat warmers. Once our decision was made Alex introduced us to a gentleman named Jay Adelson. Jay is the Director of Finance, while working with him we worked with multiple banks to get the perfect APR. I must say, Jay really took the extra step to make sure that we were getting the best deal possible. Once that was settled it was only a matter of choosing warranty options and what not (go with the extended, it pays itself off). From start to finish my experience at Ourisman Volkswagen was as smooth and painless as anyone customer could have hoped for. I hope to still be in the area years down the road when it comes time for my next purchase.

Lis from Bethesda

23 de feb. de 2014

Best buying experience ever! I dreaded the thought of going out by myself to shop for a new car. After several unseccessful attempts I decided to give VW a try. I was greeted immediately by a very friendly smile. My saleperson Ali was patient and understanding and answered all of my questions honestly even though I got some answers that didn't thrill me but I appresicated his honesty. The finance person Jennifer was friendly and thoughtful as well. Patiently going over different scenarios to finance the car to see which one fit my budget. Ali then took me on a tour of the dealership so I would know where everything was when I returned for service. I feel very comfortable recommending this dealership to my friends and family. Thanks Ourisman i love my new car!!

Cecilia Ullon

22 de feb. de 2014

After test driving 5 car's from different dealerships looking for the just perfect car, I was giving up could not find what I was looking for. So I went to the Mazda.com and inquire all Mazda models. I recieved a call from this Sales person Caisha Wantz inviting me to test drive a Mazda 3. As soon I got to the dealership she already had the car for me to test drive and she greeted me like she new me for long time. Caisha, you helped me select the perfect car for me and the service I recieved from you and the Finance Manager (Juan) it was the best experience in many dealership I went thru. Thanks!!

osaar Ullon

22 de feb. de 2014

My wife and I were looking for a new vehicles, after visiting several car dealerships, are last stop was Oursisman and we met the saleperson Caisha Wants, she was very very polite and professional, she took her time and and show my wife the car she like it. They deal was fast easy. Juan the finance manager was very polite and profesional and explained steps by steps all the obtion that we had. My wife came out very very happy with her purchase. I went back the very next day and purchase another vehicle withe the same saleperson (Caisha) and same finance.manager (Juan).this time only took me 1.5 hours and I was already in my new Masda 3. Thank you Caisha Wantz and Juan for the very nice and excellent experience at the dealership..I will recommended this dealership and the team.

kim

19 de feb. de 2014

My car was recently in an accident, and while it is driveable and doesn't look too bad, it is old and time for me to start looking for a new one. Something I have not been looking forward to. I visited Ourisman in Rockville and was so happy with the customer service I received, I am now looking forward to buying a new car. Once I decide on the car I want, I will be there to get it. Thanks to everyone that is making this experience a good one.

Informed buyer

1 de dic. de 2013

We just went to check out a used car from this dealer as it was a great deal online. We got there and test drive the vehicle but there was a check airbag system warning light when we got into the car, the salesman said it was because the car was sitting for awhile...what?! Anyway, we then checked under the hood and saw the telltale signs of front end collision and again the salesman tried to tell us we didn't know what we were seeing wasn't from an accident and that the reason the hood was removed was due to an adjustment and not repair work. Again, what?!? We are not mechanics, but can tell what is total bull. After all this we just wanted to leave, the salesman wanted to get his manager, by why, we don't want a car that they were trying to pas off as pristine and not in an accident when the signs are all there. If they truly dirt know then shame on them for not checking out their vehicles before they try to sell them. And shame on them for trying to misrepresent a car and not disclose the vehicle had been in an accident to us right off the bat! I will never go back to this dealer and will recommend all I know to stay away too!

Linda

12 de nov. de 2013

I had my Mazda CX-9 serviced there about 2 weeks ago. Your service advisor, Juli Brown, provided outstanding service during my experience there. She greeted me at 7am when I had an appointment. Further, she made me aware of the scope of the work needed to repair my car, outlined the cost, and kept me updated on the progress of the work. I was very appreciative of the fine service, and excellent work done on my car. Before I arrived I was very concerned that I would not be able to get my car repaired, but once I got there I was reassured that this work would be successful. You have an excellent team at Ourisman Mazda of Rockville, and I am happy I chose this dealership for service. Best -Linda

Mazda Girl

14 de oct. de 2013

With the many Mazda dealerships, do not, I repeat, DO NOT go to this one! I once tried to buy a car there and the experience was terrible! The worst part of this dealership is the Service department. Managed by Chuck DeVault, they have an online scheduling appointment system that has a so called "glitch." It allowed me to make a 6:00am service appointment. Guess what..... they don't open until 7:00am! Ooops!!!! Really..... All of the technicians have an attitude. Take your car and your money any place else than Ourisman of Rockville!

Andreatx

1 de oct. de 2013

On Friday, 9/27/13 I spoke with the service manager, Chuck Duvault, to plead with him my unfortunate circumstance hoping he will have compassion and help me. I am in Maryland from Texas and my daughter is currently a patient at Walter Reed Medical Center. I am a widow of a veteran and am currently unemployed and "homeless." My daughter and I are staying with friends while we are here for her treatment. Mr. Duvault told me he would "take care of me personally" and gave me an appointment to bring my car in the following Monday. I thanked the Lord that there are good, caring, and compassionate people out there and cried because I was so relieved. When I arrived at the dealership I was "greeted" by service advisor, Luis. I asked Luis several times to speak with Mr. Duvault. He never let me speak with him. Luis had my car inspected and came back with about 7 items that were "recommended" to be done and the bill would be approximately $4000. I again ask to speak with Mr. Duvault. It took several times of me asking to speak with him that Luis finally went to get him. When Mr. Duvault came out all he did was total the estimate and give me a quote for the full price. Mr. Duvault was going to leave and I stopped him to tell him he promised to take care of me and I was hoping he would give me a discount. At this time we decided that all I needed for now was to have 2 out of the 7 items done and Mr. Duvault gave me a price of $495 and left. I then went on my iPad and found a coupon on their website. I showed the coupon to Luis and he said I can either have Mr. Duvault's "discount" or the coupon. Well, the price with the coupon was only $450! So of course I used that. Luis was very rude and during the whole process he had a flat facial expression and never looked me in the eyes. I feel I was lured into the dealership with a false promise. Shame on Mr. Duvault for what he did to me! The service advisors do not seem to inform their customers about any discounts. While in the waiting room I told 4 customers about the coupons online and they all said that they did not know about the coupons nor were told by their service advisors about the coupons. Even though I did not get a discount from Mr. Duvault I was able to help 4 people save some money. I am currently at another dealer for a second opinion. They are not charging me for the second opinion.

john wayne

21 de jun. de 2013

I have an idea all of your employees need to have a meeting with the general manager bill, and david. with out the service managers . your techs are not happy, you need to get on top of this soon or you will not have anyone to fix your clients cars thank you for your time a valued customer name withheld

kim

19 de jun. de 2013

I just lease a car and they would be pushing me through out the signing and they wouldn't even inform me about many things that we can and can't do. I was trying to turn in my car the next day and sales department told me that the sale was finalized but the financial department told me that the bank did not approve yet. Obviously they don't care about your story after you sign whatsoever. never never never visit this dealership.

Hank, Bethesda

9 de may. de 2013

The used 2010 BMW 328xi was in very good condition and the price was fair. But the owners and service manual were "missing" and the car was almost out of fuel.Stupid me I should have made sure these things were taken care of before signing the paperwork. Also they push VERY HARD to sell you a warranty that in my case would have added $4400 to the price of the car that still had 18,000 miles left on the original warranty.The car I got was what I wanted.BUT BUYER BEWARE.