JerryK

17 de abr. de 2016

Car sales person, Steve Hernandez has no customer service skills. He does not listen, every comment was replied to with an excuse, and a few lies and many assumptions, never once did he give a straight answer, or listen to the comments, if it wasn't for Reagan, used car manager, we would have walked away. I hope the service department respects their customers better than sales....

Daniel Felux

27 de mar. de 2016

2014 MKZService has been horrific; every time the car was taken in for routine maintenance, it came back with unfinished work or worse yet, damage to the vehicle. This situation has been going on for several service appointments. The service adviser has been apologetic each and every time and has taken the car back into the shop to correct the problems. The service manager was introduced recently to the problems and he was also apologetic and helpful in remedying the problems. The most recent service was initiated by the owner relations manager, due to her becoming aware of the service issues. She was very apologetic and insisted on not being content with the poor service. She put me back in touch with the service adviser and manager to have the problems corrected.My car is currently in the dealership service department having several issues corrected. The staff (service adviser, service manager, dealership relations manager, secretaries, porters) have always been extremely helpful and professional; I have no complaints towards them.I have little to no respect for the actual service persons that have been assigned to my car in the past. I am hopeful of a reprieve to that statement.The final outcome of my current service is still to be determined, though I am definitely optimistic that all repairs will be done with professionalism and be reviewed thoroughly prior to delivery.Thank you for this opportunity to voice my opinion.

ha1035

24 de mar. de 2016

After an exhausting (2) weeks searching for a new car, we found the right team and service at North Park Lincoln.Starting with Angelica & Missy at the front counter that welcome you to their beautiful showroom, then continuing with the sales process were Joe Lopez, went Above and Beyond to make absolutely sure we had found the right car. (approx. 10 test-drives various cars) Even though we were pre-financed, Chris at closing found us a better rate and a no pressure sales tactic on extended warranty and all those other items that other dealers try and scare you with if you dont purchase. In the end, when we thought all was done and complete Rea?gan the Sales Manager came in to visit with us and make sure all had been done to make this experience a positive one!!!!My wife and I recommend the team at North Park Lincoln for anyone that is shopping for your next new vehicle no matter what your price range is. Great Experience and Good people!!!Mr. & Ms. Acosta

Ashley Dramis

21 de mar. de 2016

My experience was great. My sales representative Brian Simpson was awesome. I highly recommend him. They were able to work with me with what I had, to get me what I wanted. I did have a few problems though with my vechile that I purchased. The battery was completely bad, left me stranded a couple of times.. Warped rotors.. and a leak in the front when it rains I have drops of water on my dash. They were able to replace my battery, going half half on payment for brakes and rotors but not able to do anything about the leak.

Angie Silguero

21 de mar. de 2016

I took my 2016 crosstrek in for an oil change. The service was great as always. John was very good, great customer service and went out of his way to make sure I was taken care of.

Gregory Skinner

21 de mar. de 2016

Service is always excellent, staff is professional and courteous, love the complimentary car wash and vacuum. Only draw back is the time required.

Ralph Rivera

21 de mar. de 2016

I always have a good experience at NPL. Always a class act.

Wesley Aurelio Zahraei

21 de mar. de 2016

Excellent service. On time and excellent job. Thank you

Kevin Ryan Rev

21 de mar. de 2016

Service manager Mike Barrerra was excellent. Had the necessary part in stock. Estimates were very close to final cost. I was very satisfied with the quality of attention I received.

Domingo Hernandez

21 de mar. de 2016

Went in for an oil change and got my Frontier with an hour. Also got my truck wash too!!

Sandi Freeman

21 de mar. de 2016

I received a letter advising I was due for 7500 mile maintenance on my 2015 MKC. I called for a Saturday appointment, and was scheduled for the very next Saturday. The service department representative got me in as soon as I got there. I checked in, service was completed, my vehicle was washed and I was on my way in under 2 hours. The Service Rep was very friendly and courteous. She was very professional and explained all the service that had been done before I left. Everyone I've worked with there has been super nice!

Sara Early

21 de mar. de 2016

Rio has been the best service manager that I have encountered at NP Linc.

Scott Jauregui

24 de feb. de 2016

The situation with the recall couldn't have been handled better. They immediately set an appointment and gave me a courtesy loaner to get to my next appointment without delay. The follow-up was frequent and complete and accomplished the repairs earlier than promised at no out of pocket expense to me.

James Taylor

24 de feb. de 2016

As always the service was great, my vehicle was picked up and returned in a matter of hours will all issues addressed and resolved.

Jose De J. Medina Armenta

24 de feb. de 2016

one of my best experience buying a car, and I got more that I was expecting

J. H.

23 de feb. de 2016

Staff was extremely willing to help and kind. Service was great, quick, and effective.

Gary Garrett

23 de feb. de 2016

I recently purchased an 2010 Mercury Mariner, and thanks to a service reminder e-mail I decided on a Saturday service visit. I was greeted by the service advisor 15 minutes prior to the official opening time of 8:00am; he promptly completed the write-up. My vehicles service was completed and washed in no time, and I was on my way. Overall, I am very impressed with my experience by the professionals at North Park Lincoln, from sales to service.

Jeffrey Milligan

23 de feb. de 2016

Very friendly and courteous service advisors. Service completed in timely manner. Service waiting area not the most comfortable.

John Hrncir

23 de feb. de 2016

I drive a 2013 MKZ. This has been one of the best, if not the best car I have ever owned. The service has been outstanding. My service provider, Bob McClaren has been with me through two Lincoln automobiles. He is excellent at his job.

Anne James

22 de feb. de 2016

The service experience was very professional, quick courteous attention at drop-off and pick up. Vehicle was ready when promised and a loaner was provided with little effort on my part. North Park Lincoln has an awesome grasp on customer service! Thank you. This is rare these days.

Clifford Kotara

22 de feb. de 2016

Bob McClaren is OUR service writer and he is very professional. Bob always makes sure all items are resolved (the first time) and always keeps in touch. Bob's personal touch is the type of service I expect and receive.

Denise Valdez

22 de feb. de 2016

Abel was great. I will probably keep using your service due to the great customer service.

Terry Battaglia

22 de feb. de 2016

I recently turned in my 2013 MKX and leased a 2016 MKX. I was one of the unfortunate customer to have continuous electrical, computer and Sync problems with my 2013 and I was leery of getting another MKX. However, I'm glad I did because I absolutely love the 2016 thus far. The North Park Lincoln sales staff were exceptional as usual and secured my loyalty to the Lincoln family.

Betsy Buhler

20 de feb. de 2016

Great place and have bought several from North Park!! Great sales and service

Mary Hymel

20 de feb. de 2016

The level of customer service for Subaru owners has really improved since I bought my first Forester in 1999. Thanks for making me feel like part of the North Park Subaru family!

Thomas Allen

19 de feb. de 2016

An awesome experience (2nd time too) from beginning to end. Very professional staff throughout the process.

Bruce Nelson

17 de feb. de 2016

I have always had excellent service at North Park. Mike Barrera, my service advisor, ensures that my vehicle is completed on time and all requested services have been completed.

Jessica Coleman

17 de feb. de 2016

Great experience! Great Customer service. Definitely would recommend to any one and definitely will return to buy our next vehicle.

Irene Menchaca

17 de feb. de 2016

Everyone did an excellent job of servicing my vehicle. While I was waiting, I enjoyed a wonderful cup of coffee and read the newspaper. My car was serviced quickly and efficiently.

M. Rae

16 de feb. de 2016

Abel and the guys really had to think outside of the box to figure out what was going on with my speakers. Some setting on my android phone had gone wrong and instead of alerting me to an incoming email only cut the sound out to the speaker so I thought my speaker was messing up. Great work on their part and I got to drive a Legacy for a few days so I know what I will get next!

Bryan V.

16 de feb. de 2016

I PURCHASED A 2016 LINCOLN NAVIGATOR. FROM THE MKZ TO THE NAVIGATOR THIS LUXURY BRAND IS COMING UP FAST. THEY WILL REGAIN THEIR PLACE IN THE LUXURY SEGMENT. DON'T BELIEVE ME JUST WATCH! BEST CAR BUYING EXPERIENCE EVER!

Ruth Beaudry

15 de feb. de 2016

Staff were very helpful and professional. Service was on time.

Kathy Bondoc

15 de feb. de 2016

No pressure and felt very welcomed. Finance was very helpful.

Britany Kelley

15 de feb. de 2016

Everytime I go to get my car serviced I recoeve top notch customer service. I will never buy a car from anywhere but here. My service advisor, Albert is wonderful. Very happy.

Pauline Derocher

15 de feb. de 2016

Mark Woeppel always treats us like family and takes good care of our vehicles.He knows everything about our vehicles. Mark Woepell is AWESOME!

Carlton Hicks

15 de feb. de 2016

The service is fantastic. I am very happy to have purchased my 4th car form the best dealership in Texas

Florentino Gonzalez

13 de feb. de 2016

I got there at 1:30 on a Saturday not knowing they closed at three. John took me in and had me back on the road in no time

Cathy Broyles

11 de feb. de 2016

A little long waiting time but overall experience was great

Malcolm Holzmann

8 de feb. de 2016

Always appreciate the customer service at North Park and that of my service representative Mike Barrera. It is a first class cabin experience.

Claude Roberts

7 de feb. de 2016

I came in for a replacement tire and received a very competitive price with 'Tire Stores'. Service was excellent. They took me to my meeting and picked me up when my car was ready. Love North Park Lincoln for Life.

Cynthia Sokoloff

5 de feb. de 2016

Great service. They picked up my car at work and brought it back to me in 3 hours. Nice and clean too!

Edward Reyes

4 de feb. de 2016

2009 Chevrolet Impala SS ..excellent service ! ..staff was very helpful !

TaelorM

4 de feb. de 2016

I bought an inexpensive car from Mark Trachta about 2 years ago, everything was perfect! Even though the price was so low on the car, he treated me as if i were purchasing a luxury vehicle and was very helpful. Since then i have referred several friends/co-workers to him and they have all told me they had awesome experiences with him as well. My car is still in perfect condition and i owe it all to Mark. Thank you!!!

Reggie J.

26 de ene. de 2016

I took my 2009 Lincoln MKS that I had purchased out of town to be serviced. I had several issues I had questions about and voiced these concerns to the service tech. I had originally scheduled my appointment on a Saturday , but the tech told me it would be better during the week because more people would be there to work on it. So I did for the following Monday. When I arrived there was an argument between the tech who I was assigned to when I arrived , and the one I had been talking to on the phone. They sent me back and forth from they're booths twice before someone else stepped in and took over. I felt very blown off and received the same attention when discussing what I wanted to look at. I was late getting to work because of the run around . When I returned after work the 3 things I had asked for where done .I was told my transmission needed to be replaced and I should just return the car. The only nice part was the shuttle drivers were both very nice. By the way I took it somewhere else and the problem was the power steering not transmission, but my power steering that was 1/3 of the estimate price North Park quoted. Thanks for wasting my time and money!!

MKC2016

24 de ene. de 2016

From the first contact all the way through the orientation of how to handle the whistles and toys, Steve Hernandez was an absolute professional - offering helpful tips and information at appropriate stages of the process.

rlg512

6 de ene. de 2016

I called and spoke with Rene Ramirez regarding a car I saw online I was interested in purchasing. Since I would be making a trip from Austin, I confirmed with him they still had it and made an appointment to see it no more than 2 hours later. I showed up at the agreed time where he was busy showing that exact car to someone else. He asked me to wait while he took the other person on a test drive. Obviously, I was no longer interested in doing business with them at this point. If I am willing to make a commitment to travel a couple of hours to view a vehicle, I would expect a professional dealership to reciprocate the commitment by honoring an appointment. Extremely unprofessional. I highly recommend going elsewhere.

mediadebbers13

24 de nov. de 2015

Sandy Small is the best Sales Person in town - cared about what my needs were and helped get me what I needed. The whole process was a pleasure and their showroom (which you do have to spend a good amount of time in) is beautiful). Everyone at the dealership was Great to Work with. I would recommend anyone to go there and ask for the team of Sandy and Matt - Great!!

Kristi

19 de nov. de 2015

This was the easiest car purchase we have ever experienced! Mike Duron and Billy were so easy to work with and we were in and out in 15 minutes. Again, completely painless purchase! Mike is a great guy and retired military so I would love to send him as much business as possible. The manager, Billy was incredible to work with as well!

MindyFord

31 de oct. de 2015

My experience with North Park was fantastic, from beginning to end. Based on my needs, Elliot found me the perfect used car on the first try, I didn't even need to look at any others. He was with a customer when we arrived so he pre-arranged for Joe help us, and we couldn't have been happier. Joe is so knowledgeable and friendly, and his follow up was impeccable. After the purchase, he always got back to me immediately when I had questions. Elliot sat with me and answered questions the next day before I drove it off the lot (they kept it a day to make sure it was thoroughly cleaned), and told me not to hesitate to contact him should I have more. Amy in financing was so great to work with. She's patient and explains everything very well, especially when you don't much about financing. I can't recommend North Park enough when you need a new or used car. Thanks so much to Elliot, Joe, and Amy for the stellar customer service, and for making my experience so enjoyable!

SilverEagleJA

15 de oct. de 2015

I have purchased 4 vehicles from North Park Lincoln in the last 6 yrs and all have been GREAT. It is a First Class organization from the moment you walk in, through the purchase, through the quickly accomplished paperwork - Bryan Villarreal, to receiving your new vehicle in pristine condition and then followed by exceptional/pleasant/courteous service. My sales person - Steve Hernandez - is very personable, was very helpful in all matters, answered all my many questions, has great followup skills to ensure your happiness with the vehicle/service and is always very helpful with any questions I call him about. Additionally, they provide you with excellent training on all the new systems and methods of use on all parts of the new vehicle. The sync specialist, Greg Nadeau goes the extra mile to ensure that you start out knowing all about the vehicle's systems and anytime you are stumped you can call him and he will clear-up what you need to do. A great company, selling & servicing some of the best vehicles on the road today. Jim A.

Jdawgmoss

23 de ago. de 2015

I purchased a used car from Walter, and Reagan managed parts of the sale also... which i am sure anyone who tries to save the depreciation value by buying used, knows the risks also that go along with it (increased even more when you live 4 1/2hrs away and are trusting a voice on the other side of a phone). My experience started with what looked to be a disappointment at 1st when i arrived, but quickly was explained and a resolution made that turned this into an experience that was far greater then the expectation originally set by myself. I found a huge focus on customer satisfaction, along with moral factors set that makes this dealership one of the top on my list for the final outcome of a vehicle purchase and feeling happy and confidant of my decision to buy from this dealership (coming from a person who hates dealerships, and having a car problem purchasing about 30+ cars so far in life), I know i was impressed! And if all sales and management both new and used work under the same goals as Walter and Reagan did for me, you won't be disappointed! Thank you north park!

Roberto Rodriguez

21 de ago. de 2015

Took care of what I needed and received a quote for some future work... Everyone was super nice.

Diana Lopez

19 de ago. de 2015

Mike Barrera, Service Advisor, is a wonderful asset to North Park Lincoln. We are extremely pleased with his attention to detail and professionalism he portrays every time I bring my vehicle in to be serviced. I greatly appreciate the representatives that quickly approach you as soon as I arrive with my vehicle, they are so friendly and helpful. I do miss the elderly gentleman that use to greet us as we drove in. Thank you for always providing a rental vehicle to use while our vehicle is being serviced. Thank you so much for the excellent service you provide!

Daniel Johnson

18 de ago. de 2015

We are on our seventh vehicle from North Park and have had excellent service on all of them.

Kimberly Griffin

18 de ago. de 2015

As always, I am treated very well at North Park. I live in the Houston area but still bring my car to North Park in San Antonio because of the service that I receive. Great job to the Service Writer and the Technicians. Thank youKim

Ronald Oliveri

18 de ago. de 2015

I backed into a parking spot that had a high curb in my 2015 Lincoln MKZ and damaged the plastic valance on the rear of the car. I brought it into North Park Lincoln Collision for repair and received a quick and fair estimate to replace the valance. North Park needed to order the part and they told me the part should be in on Monday. I called on Monday and the part had arrived. I brought the car in to North Park Lincoln Minor Collision Center at 9:00 AM on Tuesday and they had replaced the part later that afternoon, so I was in and out in one day. Everyone that I came into contact with, at both North Park Lincoln Collision and North Park Lincoln Minor Collision were professional and friendly. I was completely satisfied with the experience.

Lee Vogel

18 de ago. de 2015

The service on our 2005 Lincoln was excellent. Mark was very helpful, friendly, and very professional.

Darris Chambless

18 de ago. de 2015

I purchased a Lincoln MKX and I'm very pleased with it. The sales staff was very helpful, not pushy and very professional. All of my questions and concerns were answered and I felt very confident with every aspect of the purchasing process.

Linda Greenwood

18 de ago. de 2015

I went in on Wednesday August 12, 2015 due to my MKX did not want to start always when you arrive at tbe service center there is someone greeting you and asking what is your need. That is great to me the only thing for me is I have gone throught two service advisors since I purchased my vehicle from north park. I wish that you all could let your customer know that they have left and you all recommend someone for your customer but Albert Zapata was great and kept me informed on what was wrong with my vehicle it was the battery. I really appreciate everything that was done. Thank you

Gae Bjork

18 de ago. de 2015

Recommendations for service were followed and overall inspection done.

Susan Samsel

18 de ago. de 2015

The service I received on my 2006 Subaru Forester was excellent. My service representative, John Sanchez, had advised that I needed to have my timing belt changed. I also elected to have my 120,000 service done. I asked John if there were any discount coupons which were available. He came up with one and I appreciate that, especially on work that was going to exceed $1K. I intended to wait for my car since I live in Pleasanton but when they were changing the spark plugs, they found that the valve cover gaskets needed replacing. By that time it was 2:30 and I had been there since 8:45. John explained the situation and I elected to have that additional work done. John advised that the work would take a while and he didn't want me to have to wait longer so he arranged for a rental car at no cost. This was very thoughtful of him. John is very good at customer service and he represents Subaru and the service department in a caring and professional manner. He listens and is very thorough and I personally appreciate the good care he took with me. Please hang on to him; he is a great service representative! My Subaru and I are very happy with the treatment we received.

Robert Cherry

18 de ago. de 2015

Appointment was quickly available. Loaner quickly available. Car ready on time.

Rebecca Cedillo

18 de ago. de 2015

Late in the day on August 10 I discovered that my battery was dead. I scheduled an on-site battery replacement at my home the following morning, and the technician, Mr. Freddy Gonzalez arrived on time. He was courteous, respectful of my time commitments and friendly. His knowledge of my vehicle, 2008 Lincoln navigator, also provided me some tips for future maintenance. His service and quick repair of my vehicle was great. His attention to detail impeccable. He is the best!!Thank you for sending him. Sincerely,

Casey Gray

18 de ago. de 2015

On an emergency type of visit. Outstanding worried that I wouldn't make it 30 miles to home with a leaking tire being late in the evening, when most places for closing. You took me in and fixed my tire within an hour and had me heading back home safely while feeling secure in my trip. Thank you for your great attention and service.

Raven Keith

17 de ago. de 2015

Staff are there to help 100%. I was so excited to get into my dream car and they made it possible! Every time I had a question they were right on top of things. They were so very kind and courteous...I love my new car, but most of all, I love the fact that the full process - from beginning to end - was smoothe and professional. A++ in my book & I am from out of town...can't even compare locally!! So awesome...

Kenneth Shelley

17 de ago. de 2015

Don't know if this is the 2nd survey--havin a comp glitch. Just in case, Would like to say Thanks to Mark Woepel. He has been my service rep for several years--I am continually impressed with his desire to satisfy the customer's needs. He is a true professional, ensuring customers are scheduled at the times requested & that all work is completed in a timely manner. He is the Best & should be emulated by others. An example of the outstanding North Park Service. Thanks!!!!

Edna Graf

17 de ago. de 2015

top notch service on my MKX. Requested a Navigator as the courtesy vehicle. Have been thinking that is my next choice of purchase. Loved the one they loaned me. Everyone one very friendly and great service.

Stan Brown

15 de ago. de 2015

Excellent friendly customer service! We stopped in after a long trip to schedule an oil change and they took care of us right then and there.

Nancy Leming

14 de ago. de 2015

Everyone was attentive and courteous. The service took about an hour less than I expected. That is always good.Thank you.

GerDan2015

11 de ago. de 2015

I visited North Park Lincoln in the beginning of August and although I did not purchase a vehicle, I thought the customer service was impeccable! They didn't have the truck I was looking for, but I did end up purchasing from North Park Toyota! During my time at North Park Lincoln I worked with Joe Lopez and he was fantastic! He realized that the number one priority was customer satisfaction. If you are looking for a Lincoln or Pre-Owned vehicle, go see Joe!

MamaRed

29 de jul. de 2015

Jorge Guedea is by far the best sales person I have met in a long time. Jorge went out of his way to make sure he answered all of my questions and he brought a vehicle out to my work for me to test drive during my lunch hour. He was not pushy or rude, he allowed me to ask many questions and was happy to help me in my car search. I will definately be returning to North Park Lincoln if I need to ever purchase another vehicle.

adventurefun

20 de may. de 2015

I have owned a lot of cars and have never had as great of a service experience as at North Park. Special shout-out to Abel for the outstanding way he treats customers!!! Give this guy a raise, he deserves one.

CaroMar

13 de may. de 2015

I can truthfully say that I have always had excellent service at North Park Lincoln. I bought my first Grand Marquis there in 1985 and have had 4 more since then. I have never written a review in the past but my most recent visits to the Service Department and my Service Advisor Mike Barrera were so outstandingly great that I decided to write. Mike always takes care of every concern and all service needs and even the small details that make me glad I have made North Park my choice of dealership and that they have made Mike Barrera my Service Advisor. Thanks North Park! and thanks to Mike too!Carolyn Markl

Nanette

28 de abr. de 2015

I recently purchased a 2015 Lincoln MKX from the North Park dealership. Our salesperson, Christopher, was outstanding. I called ahead and let him know what I was looking for. Chris had the car there when my husband and I arrived. Within an hour, we made the decision to purchase the car. We got a fair deal regarding the price and trade-in. Amy, the woman who helped us with the financial end, was great! She was efficient and very friendly! My husband and I were both extremely impressed with this dealership! Can't rate them highly enough!

Jerry68

7 de abr. de 2015

My service experience with Bob McClaren has been exceptional! Having been a Service Manager myself, I know good service and he is, without a doubt, the best and most capable Service Advisor I have ever know in the past 20 years of working with automobiles. He keeps you posted on what is going on, does his job correctly, every time and exhibits the professionalism every dealership hopes to find in it's employees. He's the best and he should have a ""gold star" over his office cubicle. Jerry Miller

Lori Skinner

26 de mar. de 2015

When I went to NP Lincoln, I wasn't sure if I was going to purchase an MKZ or go with another S Class Mercedes. Well guess what, I never made it over to the Mercedes dealer. Chris Tavarez was so great to work with, he was very knowledgeable and was able to answer all of my many questions. On top of his excellent customer service, he is an all around nice guy and enjoyed working with him.

Graynana

25 de mar. de 2015

You would never know that this young lady (Latisha Parr) was still in training. She was very knowledgeable and very tech savvy. She took time to answer all our questions and show us every feature of the car that we were interested in, Her friendly smile and personality made us feel very comfortable in asking her every question we could think of before making a decision. We had intended to wait until August, but with all the excellent help we received from Louie Mayeux and Latisha Parr, we decided to go ahead and do it. We are happy with our decision. Very professional and knowledgeable staff.

Chopperman

24 de mar. de 2015

Our experience was excellent and we really appreciated the patience of our Salesman as we discussed our options. His technical knowledge was exceptional and was always understanding of our questions. He was very articulate, providing answers that were easily understood and sensible. I would rate this employee exceptional.

Jimmy

17 de mar. de 2015

This 'used car' purchase experience certainly felt *new* to me. New because no used car purchase has never been so pleasurable as this one.From the moment I drove up in the car I was to trade in to the moment I drove off in a new 'used' car', salesman Mark Trachta treated me as if I were part of the North Park family. We navigated the Kahlig website taking a look at all the cars available. There were a number of superb choices, but we managed to select a few that peaked my interest & I was allowed to go on multiple test drives until I decided on the car that satisfied all of my requirements. Once I decided on 'the car' the process to complete the sale progressed with great ease. Mark's manager James Puckett assessed the value of my trade-in & placed a very fair value on it which prompted completion of the deal.I have never had a better used car experience!

carolina

13 de mar. de 2015

Thanks to Mike Barrera in the Service Department for another job well done. Mike has been my Service Advisor for over 8 years and has never failed to provide me with outstanding service. We have purchased several cars from North Park and I always make sure that Mike is my advisor. Thanks again Mike for your professional service and assistance!

Earleyb

31 de ene. de 2015

We have purchased quite a few cars in the past and never had an experience like we did today. We walked into a Lincoln dealership to buy a used Mazda worried about getting less attention due to the lower sale point. That was not the experience we had at all. Elliot was professional and attentive throughout the entire process. We never felt like we were wasting anyone's time buying a less expensive vehicle. He made sure to answer every question we had and took any of our concerns seriously. This was by far the best car buying experience we have ever had. If every dealership had the same values and salesmen like Elliot the entire industry would be transformed. Up front, honest, no games, no hassle. North Park Lincoln is trying to change the way people view car dealers. They do a fantastic job being what a car dealer should be. We will recommend North Park Lincoln to anyone looking for a new or used car.

KCMeyer

25 de ene. de 2015

I just wanted to send a quick note to NP Lincoln and say thanks so much to you guys and especially to Billy Willard! I flew in to pick up a Navigator L from out of state and the whole experience was absolutely excellent! From the way that the vehicle was described to me and the additional pictures that were sent, to the way that I was treated while I was there. I highly recommend this dealer to any other military members in/around San Antonio. Would happily buy another vehicle from them in the future! Thanks again guys, I appreciate everything! Keith Meyer

jeff

20 de ene. de 2015

Elliott took our phone call. We had a lot of questions that required some research on his part. He called us back with all the information we wanted. We asked him about price and he was able to provide excellent numbers; something most dealers will stumble with when ask over the phone. I had done my homework and recognized he was trying to get my business. Elliott was very polite and clear in his presentation both over the and later in person. We took the car home on a rainy day and Elliott wanted our new car to be freshly detailed. The day we made an appointment to get that done happened to be a holiday. They were very busy when I brought it in for the detail. Even so, Elliott personally handled our new car and kept me apprised of the status. The communication system at Northpark is impressive to be able to do everything they do. Everything seems to work like clockwork. We have been very impressed with Elliott and Northpark Lincoln.

geohud

16 de ene. de 2015

My parents started buying cars from North Park Lincoln in the late 70's. They always talked so highly of this dealership. Now I know why. Sandy Small found the car we wanted and saw that it was delivered to San Antonio. She had to go out of town and Joe Lopez was recommended to us and he was wonderful! There was no pressure for us to buy. It was the best experience we have had in buying a vehicle in the past 35 years. Joe is a true professional and will go out of his way to make the buying experience one of a kind. Joe is a CLASS ACT!

esanchez217

10 de ene. de 2015

WOW! The service and car buying experience I received from Northpark Lincoln exceeded my Expectations. The moment I stepped foot into Northpark I was generously greeted by Joseph Acevedo. I explained to him what I was interested in and he went straight to work. He made me feel 100% comfortable throughout my whole buying experience. He was very knowledgable in all aspects and was able to answer all of my questions. He did not stop working till I was 100% satisfied with the car picked out. He kept contact with me the whole time and I was always up to date with details. I couldn't ask for a better buying experience than what I received from Northpark Lincoln. Next time you are interested in buying a vehicle do not hesitate to stop by Northpark Lincoln and ask for Joseph Acevedo. You will not be disappointed!

rjenkinsatsatexas.com

1 de ene. de 2015

I am a first time Lincoln owner after 48 years of driving and operating all manner of vehicles. During my very first interaction and interest in buying a new car, a very busy showroom receptionist stopped and cheerfully greeted me. She introduced me to a very polite sales person. After quickly telling her my interest in the new 2015 Navigators, Sandy Small took me to her office. Immediately, I knew I was in good hands, and by the wall of accolades and many of the 200+ yearly sales awards, she obviously new how to make a deal! By the way, I later calculated the total of her sales to be in excess of 2,600 vehicles. After providing my desires and options, she immediately investigated the inventory, not coming up with a most desirable match. She began examining her probably obvious to her, but not too me, avenues to locate a better match. Why you may ask, and state her obvious chores... it was the manner in which she did it. She flittered about quickly through out the entire process making things come together for me and what I wanted-- not what they had, or what they wanted to sell! This has been many a misfortune and time wasted effort I have endured in past buying experiences.Sandy spent enormous time and effort acquainting me to the Navigator, the dealership and to Bill Anderson my Service Advisor. He acquainted me with the service procedures and scheduling process.I have owned many Ford products in the past, the last over six years ago. The technologies in the vehicles have come a very long way since then. What I really like is the online Ford customer account where you can view videos, explanations and "how to do" or use the various features of your car. It provides updates availability via email on my vehicle.Sandy Small is the most knowledgeable and diligent sales person I have ever worked with!!! Truly first-class lady and best sales person in my many auto buying experience.Richard Jenkins, San Antonio, TX

altshe1

28 de dic. de 2014

Purchased a Lincoln MKX from Elliott Coelho and was very pleased with the smooth process. Elliott was very professional and never pressured us in anyway. He answered all our questions with a smile and also explain the details about the vehicle. We know we can call him with any questions. It was a pleasure to do business with.

rprivera

22 de dic. de 2014

If you are looking for exceptional service, be sure to find Joe Lopez at North Park Lincoln. Never once did I feel pressured in any way, and his helpfulness before and after the sale was of the highest caliber. My new car is just what I wanted, and North Park Lincoln standsfar above all others!. Thank you, Joe Lopez. Thanks also to Chad Lyons in the finance office, who made the process as painless as possible. Great service from Joe and Chad!

Shelly

20 de dic. de 2014

I just bought a Lincoln MKX from Joe Lopez. His willingness to help me was outstanding. I would text him at 5:30 am and he would answer!! I am a long time customer of North Park Lincoln as to say I bought my last 3 or 4 vehicles with them. I just want to say if you need a new car go see Joe Lopez his customer service was always there. If he didn't know an answer to my question he would find the answer quickly and get back with me. He was always readily available and very knowledgeable. I love my new car and I am very happy as usual with North Park. I recommend them to all my friends and I know I will deal with them for a long time. I do want to say Chad Lyons was always a pleasure to deal with he made the financing a breeze.

Marilyn

20 de dic. de 2014

I recently had an excellent experience at North Park Lincoln - thanks to Christopher Rodriguez!He provided excellent service; he provided information and answered all questions regarding the 2015 Lincoln Navigator. From the inquiry and application to receiving my keys and driving off the lot, the process was very exciting. I love my Lincoln and Chris knows how to please his customers - Thanks Chris!

Salinaslaura85

5 de dic. de 2014

Having bought several vehicles in the past 6 years from dealerships such as Gunn Chevy and MB of Boerne, North Park Lincoln has been by far far the best dealership I have dealt with. My salesmen, Christopher Rodriguez provided excellent services and was not a "pusher". He guided me through the process and accommodated me when needed. Thanks to him, I am cruising around in the sweetest ride!

Susan Gal

14 de nov. de 2014

About 2 years ago, I bought my THIRD used car from North Park Lincoln. I was promised a second key when I was to pick it up. Salesman forgot the 2nd key. Asked me to call back in a week. I did, the 2nd key was still not ready. I quit calling. THIS week, my ignition had to be replaced along with the battery (from juicing a faulty ignition); cost - $1,000.00. I asked the service manager about the key. The service manager told me I would still use the original key and a 2nd key would cost about $200. I told him about the 2nd key thing when I purchased the car. He transferred me to used cars, explained the situation...again. They told me they would have the original salesman call me back. I got a call about making an appointment...what? My car is already at the dealership, I was merely inquiring about the 2nd key I was promised 2 years ago and their intention of honoring that promise. So...Used Cars "passed the buck" back to Service. I explained the situation...yet again. Service gave me the number to the original salesman. Question? If the service department was sincerely calling because they thought I needed to make an appointment, how did they happen to have on hand, the name and direct number of the used car salesman that sold me the car 2 years ago? I left a message and an hour later, am still waiting for the salesman to call me back.

Victoria Barnes

9 de nov. de 2014

This was my first purchase from North Park Lincoln. My husband and I went to the Northeast used car location because I had my eye on a 2008 Saturn Outlook XR, and the sticker price had just dropped. Upon arrival, we were immediately greeted by sales consultant Rene Ramirez. I told Rene exactly what I was looking for and was taken directly to the Saturn. I felt absolutely no pressure from Rene. He let me take my time exploring the vehicle. I told Rene that I didn't want to waste my time. He took us inside for some quick paperwork, and then a test drive. Rene was extremely pleasant and helpful. The remaining process was quick and painless. The business manager, Gilbert Hinojosa, found us a much better deal than my husband and I expected. This was by far my best vehicle buying experience. I will absolutely recommend Rene Martinez and North Park Lincoln Northeast.

JBarnes

9 de nov. de 2014

Best buying car experience I have ever had ! When my wife and I walked on property we were greeted with no pressures like most car dealership I have gone to.Our salesman Rene Ramirez let us talk and he listened we knew what we wanted he listened and the process was smooth from there.The process from looking at the vehicle to finalizing the contract with business manager Gilbert Hinojosa was the best car buying experience ever so recommend to go see the Rene Ramirez and Gilbert Hinojosa at North Park Lincoln Northeast at I.H.35 & Judson Rd.

brushytop

7 de nov. de 2014

We recently purchased an MKZ from North Park Lincoln after looking at several other manufacturers. The sales personnel at North Park were both friendly and applied very little pressure to purchase a Lincoln. We were especially pleased to find that they did not find it necessary to obtain personal information from us prior to sitting down to strike a deal. It should be noted the sales manager became rather verbose during the close of the deal. A simple yes or no to our counter proposal would have been preferred on our part. We would not have entered into negotiations if we needed to be convinced they had a great product to offer. Nonetheless, we were finally able to come to a satisfactory price once the sales manager concluded with his unsolicited commercial.

willie minter

4 de nov. de 2014

Elliott Coelho went to an extreme to find the car we wanted with the options we wanted and answered and explained all our questions.with operation of equiptment..

gene M. Gloria

11 de oct. de 2014

I have been a loyal customer of Main Lincoln Mercury and North Park Lincoln for thirty years ,I've always been treated fair and respected by it's staff .I like the Lincoln and Mercury line of cars they have proven to me to be the finest quality cars for your money ,service always comes with a smile and a handshake.North Park Lincoln will continue to my family's car dealer...Gene M. Gloria

barrazate

25 de sep. de 2014

I found the vehicle I wanted on their website and was contacted by Chris Rodriguez, who was wonderful. He did not pressure me, however, made sure I knew he was there to help me in any way possible. He made my purchasing experience very pleasant and easy and has also contacted me after my purchase to make sure I was still happy with my choice. I will strongly recommend Chris and the North Park Lincoln staff!

eznov1206

25 de sep. de 2014

We had a car fiasco and needed a car asap, but our credit situation is not the best. We went to a different dealership first (no names) and had a rather unpleasant experience of them trying to force cars on us that we did not like and could not afford. Thank goodness we stopped by North Park Lincoln and met with Billy, because it all went uphill from there! He saw a car in our budget and was kind enough to send us over to Randy and Will at their sister lot to take a look at it. We went in ready for disappointment but Will is awesome and we ended up driving out with a great vehicle and a great price! Couldn't be more pleased!!! Thanks guys, we love you!!!

Jaqueline

9 de sep. de 2014

Last April I bought a 2008 Saturn Vue from this dealership. John Brooks was my salesman. I was told that this SUV was garage kept and was in great condition. It only had 51k miles on it. I had the SUV for a couple months and one day when I was driving it started shaking really bad and I couldn't go over 30mph. I got home and it died. My dad came over and jumped it and I took it back to the dealership. Aaron left me a voicemail stating they had to send it across the street to Chevy because a bunch of system errors were popping up. I later rec'vd a phone call telling me that everything was fine with my car. I went to pick it up and John advised me everything is good and he took it for a drive and got it up to 80 mph (why would you drive a customer's car that fast in the first place?). I told him I didn't want the SUV anymore and he offered me $4k less than what I paid. I told him no because that was insane I only had the car a few months. Well about 6 more months go by and my SUV starts acting up AGAIN. It was not driving right and then it wouldn't let me drive it at all. My dad said he thought it was the transmission. I called John and he said that I could bring the car in for them to look at it and i said i wanted them to pay for it to be fixed. I ended up speaking with John's manager and he told me that i could bring it down there and if it was the transmission they would do it at just cost and not charge me and labor. He also said they would give me a warranty on the transmission. I had to call a tow truck in and have it towed to the dealership. Well it ended up being the transmission was shot and i needed a brand new one. I ended up paying $3600 for the transmission. Everything was fine....up until now. My SUV is doing allll of the same symptoms as before. It keeps dying and making a weird noise. It also smells of gas really bad on the inside after i pump gas. I took it to Autozone and had them test the battery and they said the battery is fine. I took it back up to North Park and when I spoke to Aaron I told him all the same symptoms and that I had warratny on the transmission. He told me that I do not have awarranty listed. He said that he would have to speak with Jpohn and confirm that with him. I left and about an hour later I get a call saying my car is fine and it is jus the battery. I told him i dont understand how its just the batter when Autozone said otherwise and a dead battery can't recharge itself. I asked him if I could just come pick it up and he laughed and said "well if you can get it started". I know it is more than just a battery. They just don't want to fix it because they know I did have the warranty OR i didnt even need the new transmission in the first place and they had me buy one for nothing. I would think a dealership would never treat a customer this way. I have gone through hell with this car and I've only had it for about 16 months. I will NEVER buy a car from here again and I tell everyone I know who is looking for a car to NOT go here.

William Corbin

2 de sep. de 2014

I would like to thank Service Advisor Bill Andrews and his team for the repairs on my 2012 Lincoln MKZ, I have been trying since October 2011 to get rid of a rattle in the right AC vent, this was my fourth time for this problem, on August 26, 2014 I left my vehicle for an oil change, rattle in the AC vent and a noise in the right rear suspension, this was the 2nd time for the noise in the suspension. I had it in the shop in June 2014 for the same problems with a different Service Advisor and they could find the problem. This time I requested another Service Advisor, Thanks goodness I was assigned Bill Andrews, he and his team found that the AC channel was damaged and the rear strut was bad, they replaced both parts and everything is okay now. Also on my last review that I wrote, the answer to my review Mr. Taylor, stated that he would like to speak with me about the problem that I had with the other Service Advisor, I call twice and left my phone number, to this date I haven't heard back from him.

benfmarshall

2 de sep. de 2014

My family just bought a Lincoln MKS from Sandy Small. It is my second car from her. I cannot say enough great things about her. She held our hand through the entire process and when it was all said and done, my Family and I were extremely happy and excited to be going home with our new car. Buying cars can be daunting, tiring, and frustrating, and a dealership is made up of people. When buying a car, I have found that the difference is the person that works with you. Sandy Small will always be that person for me and my family. Thank you so much Sandy! We'll will definitely be back in a few years.The Marshalls

Rich101

23 de ago. de 2014

Got my very first lincoln from Chris and was very pleased with his service, he always had a smile from start to finish and made sure the entire process went smoothly and quickly. Customer service was excellent

maddoc01

17 de ago. de 2014

I have always been picky when it comes to buying vehicles. Being a general surgeon, my time is of the essence. Joseph A, my salesman, helped me find the perfect car for me online and had it ready for me to view as soon as I arrived at the dealership. The Mercedes S550 was even better in person and the negotiations were quick, simple, and very satisfactory. But it didn't end there! Three weeks later, on my way to work out of town, I had a blowout. At my wits end, I called Joseph and he was there within 30 minutes. They had a loaner vehicle ready for me and paid for my car to be towed back to the dealership. The car was ready in two days and I got it back feeling even better than before. I wanna thank the manager Raul and Mark for their help as well.

sa.clacct

13 de jul. de 2014

We purchased a previously-owned vehicle from Sandy Small at North Park Lincoln and the entire experience from start to finish was an ABSOLUTE DREAM! Sandy took care of our every need and went far above/beyond our best expectations. The customer service mentality at North Park is by far the best seen of all the dealerships we have ever worked with. The entire staff showed genuine care and concern for us during the sale, finance, delivery and even after we took possession of this vehicle. For an A+++++++ experience - go see Sandy Small at North Park Lincoln TODAY!

Susan Manns

13 de jul. de 2014

We love our new MKZ! The buying experience was the best we have had in the 42 years of buying, trading and selling cars and trucks. Christopher Rodriguez walked us through the process with excellent customer service. Chris helped us find the exact car we wanted. All our concerns and questions were addressed. The purchase process was very easy and efficient. Bryan Villarreal finalized our purchase with speed and ease. We will recommend North Park Lincoln and Christopher Rodriguez , and use them in the future for our auto purchases. We are thrilled with our first Lincoln experience, having had the Cadillac's for over 30 years!

William Corbin

28 de jun. de 2014

I have been driving Lincolns since 1991, I have had good relations with my previous service advisors, I called North Park Lincoln 06/16-2014 for an appointment on 06/27/2014 received an appointment at 9 AM, I arrived at 8:30 AM and talked with Rick concerning a noise in the right rear suspension of my 2012 Lincoln MKZ and a rattle in the right side of the dash in the area of the AC vent, for the third time. I was told that it would take a long time to check for the noises, I was asked if I would like a ride home, I told him that I asked if they had a loaner and he stated that at this time of week that a lot of customers would bring their vehicles in that wasn't as good as mine and get a better loaner to drive to the coast. I told him that I would wait there for the vehicle. As about 12:30 PM I asked Rick if they had found anything about the problems with my car, he said that he would check on it, he came back and said the mechanics were out to lunch, at about 2 PM I was walking around the outside of the building and looking in the work areas for my car for the second time, I never seen my car in the shop either time. Rick came to the back of the shop where I was walking to see what I needed, I asked again about my car and he said that they were checking for the rattles. By the time I got back to the waiting are, he drove up in my car. He said that they couldn't find a problem, I asked if they put the car on the lift to see if something was loose, He didn't answer. He also said that the mechanics worked around power equipment all day and possible couldn't hear that well. He showed me the repair order, I had to ask for a copy. When I got in my car at 2:10 PM I noticed that that it hadn't been washed. Next trip I will ask for a different Service Advisor

RandolphPollock

15 de jun. de 2014

I looked at a number of high end sedans before I settled on the Lincoln MKZ Hybrid. Quality, comfort, quietness and value far out rated the others I looked at in this class. The dealership provides customer service at a level exceeding my expectations with things like pick up and delivery of a loaner car when my car needs any service. The salesman, Chris Rodriguez was a professional. He spent a significant time not only negotiating a great deal on my behalf for the car but, spent over an hour just going over features when I took delivery on the car. He even gave me his cell number and told me to call him on Sundays if I had any needs or questions... That's a first for me to have a sales rep offer his cell number along with an invitation to call him on his day off !!!

Thai Nguyen

19 de may. de 2014

First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would disappear once they sold a car, but Gil didn't. He would answer and returned all my calls. Gil is very well organized and prepared. If I can give a 5 Star rating for Gil, I`ll choose 10+ for above and beyond! If we ever need another vehicle we will definitely be back to ask for Gil

Nguyenh82

18 de may. de 2014

First time buyer a vehicle at North Park Lincoln was the best experience and most stress-free. Gilbert Hinojosa provided excellent customer service, dedicated and devoted to make sure that we were taken well care of. Most sales rep would disappear once they sold a car, but Gil didn't. He would answer and returned all my calls. Gil is very well organized and prepared. If I can give a 5 Star rating for Gil, I`ll choose 10+ for above and beyond! If we ever need another vehicle we will definitely be back to ask for Gil.

sfolatoye

18 de abr. de 2014

Chris and Chad took time to explain every questions I had and walked me through the process effortlessly. The price for my new Lincoln MKZ was great compared to all the other 6 dealerships I went to in 3 different cities in Texas. If you are interested in a Lincoln car, I surely recommend you speak to them.

Kevan

13 de abr. de 2014

Inquired about Lincoln Navigator, received an email that I would be contacted never heard from the dealership.

mrmitch1960

26 de mar. de 2014

We were looking for a car in a specific price range to replace a car that my daughter had totalled. Working with Chris robinson he found several cars for us to look at and review. He even went to one of their other locations to bring a car across town for us to test drive. All of the cars that he showed me would have met my requirements. However, it was my daughters car and her money so she was very picky. After leaving North Park we went to another dealership that had a car we had looked at earlier to buy the car since that was the vehicle my daughter kept coming back to and comparing everything else to. Well that vehicle was sold so now my daughter was in tears. I called Chris back and told him to keep looking as w the other car fell through. He told me he had 1 more car to show me and That was the car we purchased. Price was right, very clean low mileage used car and my daughter loved it. One of the Best buying experiences I have ever had buying a car!!Thanks Chris!!

PaulHardy

13 de feb. de 2014

I had my car, an impeccably maintained, low mileage, 1995 Lincoln Mark VIII, serviced at North Park Lincoln on Nov 13, 2013. (MY car has always been serviced - superbly - by Lincoln but this was my first visit at this Dealership since I just recently moved to SA). After service the car was washed but apparently with my telescoping antenna outWhen I got home I noticed the gross deformity of my antenna and contacted my Svc Advisor, Mr. Andrews. He texted me back and assured me it will be taken care of and an antenna will be ordered. Waited for weeks and periodically inquired with Mr. Andrews but was completely blown off. Finally sent a message to Mr. Sanders, the Svc Mgr. He took action immediately and I was scheduled for an antenna replacement. On the 18th of Dec when I met up with Mr. Andrews again, he apologized for dropping the ball and assured me a certified technician will be changing my antenna. When I picked up the car I rushed home and parked it. (I only drive the Lincoln on special occasions; we have two other cars). Few days later I sold the car to a good friend of mine and I left for an out of town trip. When I came back, I ran into my friend who marveled how good the car is but told me the antenna would not retract and the radio cannot be turned off! I sent a message to Mr. Andrews and Mr. Sanders to let them know what happened and asked if it was really a certified technician who did this to my car. Neither one of them even bothered to respond to my inquiry. Extremely disappointed with the substandard car/customer service.

airbound

13 de dic. de 2013

So they lied to me about my warranty. James guranteed work was under warranty and when i contacted the warranty company it wasnt. He also said that the warranty would not take place for 30 days and when i called the warranty company it was already in effect. He just did not want his garage to look bad because they never inspected the vehcile liek they should have. Bottom line worst place I have ever delt with and wont go back!

Michelle H

13 de oct. de 2013

Thank you so much for taking the time to show me a Car that I was interested in from the internet and Calling me to tell me that the car was still available.

Mark Everts

10 de oct. de 2013

I wanted to write just a quick note of thanks, for a buying experience that was second to none. Chris Robison was our sales associate, and if I had to give him a grade on performance it would be A+. Chris went above and beyond my expectations. I never felt pressured, hurried, or like it was just another sale. He made my purchase of our Lincoln MKX smooth, friendly, and one that would make me tell my friends and neighbors about. This will not be our last purchase of a vehicle from North Park. From the inventory, to the service, to the purchase, it was the best vehicle purchase experience I have ever had. Hats off to North Park Lincoln! Job done in excellence!

Mike Klein

3 de oct. de 2013

My family has purchased 15 vehicles from North Park since 1980, and 5 of them have been mine personally. Of all the Service Advisors that I have dealt with over those 33 years, Bill Andrews is by far the best! I heartily recommend Bill to anyone needing their car serviced!

DonaldU

25 de sep. de 2013

Purchased pre-owned 2011 Fusion. Car was shown on their web site with alloy wheels. When I went in to see it, the alloy wheels had been replaced with cheaper wheel covers, but price had not been reduced. I bought it anyway, but am not really pleased that it was not as advertised, or that the price was not reduced accordingly. Alloy wheels cost about $500.

Dr. John M. Andrewartha

17 de jun. de 2013

I have bought 8 or 9 cars from NPL over the last three decades and never had anything but top-notch service from salesmen, business managers, and service department! I buy mostly pre-owned Certified cars, but have bought a few new ones. Every one was a great car with no problems and a good value for the money. I drive them to 150,000 miles or more, then trade for a newer model. Yes, salesmen and business managers offer me extra things (that is their job), but a simple "no, thank you" is all I need to say to move on. Often, however, what they offer is something I had not known about or thought of and wanted to buy. I especially recommend MARK CLAYTON as an excellent sales rep who truly cares about getting the best deal and service for his customers (he even drove out to my house 25 miles away to help me program my garage door), BUDDY TATCH as the most helpful and knowledgeable manager (he came up from service to sales to sales management, and I have dealt with him through all that, and MARK BARRERA as service adviser.who keeps up with my needs and goes the third mile to be sure they are fully met. Because of my long experience with NPL, I hardly ever look elsewhere when I need a car. If they don't have exactly what I am looking for, they help me find it. John M. Andrewartha, BA, MDiv, PhD, Instructor at Wayland Baptist University in San Antonio

Al & Jan

17 de jun. de 2013

WOW what an experience. My husband and I both bought MKX.'s and our sales associate (Steve Hernandez) was just great. Rated on a 1 -10 scale we woiuld say he is an 11. So informative and made plenty of time to help us out in explaining everything. Would highly recommend Steve. The deakership is very clean and friendly.

wendymayclin

13 de mar. de 2013

Worst experience I have ever been through. Went to buy a used car and ended up in teats. Sales managers will not compromise, the only good that came out of this is I found a better car, better deal, and a much better dealership.

smatt_tx

23 de abr. de 2011

The salesman and sales manager were totally condecending and rude. They acted as if we couldn't afford the new MKS we were looking at and didn't want to bother with us. We were prepared to pay the cash difference in full with our trade in. It took over an hour for them to even get around to giving us a price for the trade and then what they offered us was less than half of what the Kelly Blue Book guide showed was the average used car trade in value. While we were there waiting to have a car brought around for us to drive, the salesman told us we would need to wait while he talked to some people who had just driven in. We just got in our car and left. We are heading to Austin to buy.

Rich43215

18 de ago. de 2010

We were treated very fair. Juan the salesperson was upfront and straight forward without sales pressure. Mike handled the financing with no hard sale on warranties.Great experience we arrived at 12:30 to look around, test drove a few, then out the door with my wife's new car at 4:30.

harley1902

12 de feb. de 2010

To whom It May Concern: I just bought a used car from your IH35 location, now I love the car I bought from you and I spent 10,000 dollars with you,now that may not be alot of money to you but it is to me. What I have a problem with is that when I was leaving your dealership I was handed my keys to my new purchase and was told 1 key will start your car and the other will not, I have since found out its going to cost me a 100 dollar bill to fix the problem which it has to be programed to start the car. I just wish that was told to me before I signed the papers because that would have made a difference. Honesty is the best policy I think!!!! Where's the pickel guys, should have made it right but didn't even offer that!! when I asked about why I wasn't told that, the comment was made I could have only gave you 1 key!!!! Anyway lesson learned!!!! Won't make that mistake again!!!