Frank

16 de feb. de 2016

We, were especially pleased with the immediate response by Nissan's staff. In particular Mr. Juan Medina, he went the extra mile in making us comfortable and informing us of the necessary process in acquiring a Nissan Altima 2.5 V.We are very happy with the final results of our communication and transaction with Mr. Juan Medina and Nissan's management. Thank You for a wonderful experience! The relationship with Costco Auto Program was also very impressive and have taken the time to share this program with our friends and relatives.

Raymond

10 de feb. de 2016

Very professional and efficient I was able to not wait for a long time and I appreciate that my vehicle was ready in a timely matter.

Cupertino

3 de feb. de 2016

The advisor that was helping me Ariel was very kind to help solve the issue with my vehicle and he did his best to help me. He even took the time to call and see if my vehicle wasn't giving me any problems.

Rene

3 de feb. de 2016

Our sales rep was very trustworthy and helpful. Justin, thanks for your help... We've been a Nissan family for many years and it only gets better.

Rhonda

2 de feb. de 2016

My service advisor listened to all of my concerns and took very good care of me, service area very clean.

William

15 de ene. de 2016

The service was done in a timely manner and waiting was pleasurable in the clean waiting room. (And I got to look at some new cars too.) :)

Dolores

15 de ene. de 2016

Service rep was very knowledgeable and explained what needed to be done, made up for the bad experience I had with my prior visit.

Rita

14 de ene. de 2016

My husband took my car in for oil change and was super impressed with how he was treated and taken care of

Marissa

10 de ene. de 2016

Staff was accommodating to my schedule, identified the problem with my car, and provided the possible solutions to fix it.

Luis

6 de ene. de 2016

I liked that the staff was friendly. Mr. Ramirez even went to get my car and brought it close to the entrance so that I would not get wet! Extremely impressed. Thank You!

Maria

31 de dic. de 2015

I was explained exactly what was done to my vehicle and what was recommended and the quote of the job. Customer service was excellent.

Karen

31 de dic. de 2015

When I drove onto the lot, I was looking for information, and DID NOT want to be accosted by a high pressure sales pitch. I know what my finances are and what I am able to pay and DID NOT want to be pushed into spending more than I was ready to spend. The sales people that assisted me were thoughtful, listened to my needs, answered my questions, and let me make the decision of whether to buy or not. I appreciated their willingness to spend that time even though a "sale" was not guaranteed.

Patricia

30 de dic. de 2015

The service person (Alex)made sure I knew what was happening with my vehicle by periodically giving me updates. He was very helpful.

Monzarath

29 de dic. de 2015

The gentleman was very nice and he fixed the problem I was having. Also, I love that they clean the car at the end.

Michael

27 de dic. de 2015

Service is always done professionally and staff is always helpful and friendly. Alex did a great job as Larry Lara and Victor have also done great jobs for us. Always had our best interest in mind. Thanks.

"

25 de dic. de 2015

I liked that I came in for an oil change and tire inspection and was informed of a recall. The recall issue was fixed that same day.

Angela

23 de dic. de 2015

the way they handle problems and the concern and the friendly response they gave me and took care of the problem right away

Jimmy

22 de dic. de 2015

They gave excellent service really try to help me. Eric deserves a pay raise and a bonus. I was looking at some cars and real interesting buying a car no one came over and said do I need some help.

Alma

19 de dic. de 2015

when i need to take my car to get a service i always get a good service. Victor Ramirez he works on the service department he always make sure everything get done.

Judith

19 de dic. de 2015

Alex went above and beyond in getting parts delivered overnight. My car was repaired faster than expected. All staff were friendly during a stressful time.

Rose

18 de dic. de 2015

It was a very good experience, everyone was very courteous and did not put any pressure on me to buy this car, they let me decide if I wanted it or not, all they gave me was the information I needed.

Calixta

17 de dic. de 2015

This is the Fastest services i experienced so far, the adviser is approachable and good as well as the technician.

Virginia

10 de dic. de 2015

Very friendly super fast. I love going to Nissan. I think Larry was the guy who helped me. He was awesome

Jose

9 de dic. de 2015

Everything. The entire process was smooth and hassle-free. I plan to continue bringing my car in for service. Keep it up!

Kristy

9 de dic. de 2015

My sales guy, Randy White was very friendly and knowledgable. Also your team got me the car and color I wanted

James

26 de nov. de 2015

Hassle free experience. Make an appointment. The work onthe car was performed on time as promised. The employeeswere very friendly and helpful.

Liliana

23 de nov. de 2015

Ariel along with Javier were very informative and I can truly say this has been the first time I felt like family.

Sue

18 de nov. de 2015

I got to Nissan early, I was at the express bay before it opened one of the guys suggest I move my car to still be the first in line it was extremely thoughtful

Julio

18 de nov. de 2015

Everything was explained to me very clearly was very respectful and helpful and willing to answer all my questions and concerns that I had thank you so much for being a good employee and making me a satisfied customer will be returning in the future for a great service

Aubrey

15 de nov. de 2015

Every person I dealt with during the time I had my car in the shop was professional, courteous, friendly, helpful, and knowledgeable.

Terra

12 de nov. de 2015

Larry Lara assisted me and he is always very friendly and easy to talk to. He showed me how to check my tires to know when I'm close to needing new ones. It was nice to have someone take the time to actually show me instead of tell me.

John

5 de nov. de 2015

My first impression was a very clean facility and I was greeted with a hand shake and a smile. The service was great, staff was courteous and helpful, and I received an excellent deal.

Dmeza15

30 de oct. de 2015

I was having issues with my brand new 2014 Altima since I bought it. I was very overwhelmed and Edgar was able to help me. He was very understanding and gave me a awesome deal on a 2015 Altima. Although I was upset with the lack of help Nissan was offering me to fix my 2014 Altima, Edgar really made up for it. I would recommend Edgar Valdez

poiman

1 de abr. de 2015

I am very happy with the truck however the sales department was is dishonest with me.. I had to make a payment on my trade in and it has been well over 20 days and they still have not paid off my trad in.. I was told it was paid off and that the check was going to be overnighted when they discovered it wasn't paid off. They said they were going to overnight the check two times... I am awaiting the results on the second attempt regarding the payoff on my trade in....

Esther

30 de ene. de 2015

My 1st experience with Nissan of Bakersfield was in 2011 when I purchased a used 2009 Altima which I loved and never had any problems with this vehicle. With a blended family my husband and I were looking for something a little bigger. I had narrowed it down to 2 vehicles that I really liked. My 1st choice was at another dealership down the road and was a little disappointed that no salesperson ever came over to speak to us. So we headed over to Nissan and were met by Mike Rede. He very professional, friendly and knowledgeable and never once pushy as some salespeople can be. When my husband stopped by a few days later to purchase some accessories and was approached by another salesman that informed my husband that Mike was fairly new and if we needed anything else they're all there to help us. Im glad to hear that we would be taken care of no matter what and was a little surprised that he said Mike was new I would never had guessed. Hats off to Mike Rede, Wade in parts and the rest of the Nissan team!!!

unhappy with Nissan of Bakersfield

26 de dic. de 2014

Service department customer representatives give numerous excuses why they will not service a problem with a warranty covered Nissan vehicle. From "our alignment machine is down" to "we don't see any leaks." Meanwhile the tire shop I used gave me the print out of the exact calibrations per side, tire. These guys go out of their way to give excuses why they won't replace parts to push you pass your warranty experation date. Do not purchase a Nissan vehicle because when you rely on the warranty which is why you purchase a new vehicle, you will be let down and searching for a dealership out of the area, to service your vehicle. Is it bonuses or incentives to turn customers away?

nissanofbakersfieldsucks

11 de sep. de 2014

They sold me a really bad car , I thought getting a newish car would help me solve my problems from my previous car the new car I bought from nissan has more plrobl we m then my 99 honda accord..There service sucks. I took my car for a recall and got my tired stolen , I took my car for an oil change and got my wallet stolen..This car keep breaking down and nothing is being done about it , I keep trying to speak to the manager but seems like he's never there? And the car services manager seems to be in the scam..I hate this place and would not return or recommend

Finchway6512

17 de jun. de 2014

Your advisor was very rude and said he could understand what I was trying to tell him when I went to pick up my car but he understood when drop it off. I am very unhappy with your service advisor.

johnsonplato81

6 de jun. de 2014

Hello,I took my car for servicing at 10:00 Am in the morning and I received a call at 5:00 PM in the evening that they want to keep my car overnight for servicing. They messed my car's carfax report and in a previous visit, the service advisor requested to change some parts citing they are malfunctioning. When I checked them and verified in front of them, they are working fine. They want to charge customers money for the services and parts that are not required. High costs for small works. I dont recommend this service center for any car servicings.

baseballfan661

12 de jun. de 2013

Horrible just horrible. Bad customer service and high pressure sales tactics. Watch out.

Felipe Hernandez

19 de feb. de 2013

Gotta love this place! Dario, Richard, Rene, Joseph and all others... You definitely are a great team!!! Thanks for all your genuine interest in giving excellent customer service. Looking forward to purchase #6. You're the best!!!

Amanda

18 de feb. de 2013

I recently purchased a new car from Nissan of Bakersfield. I would definitely refer my friends and family to buy from them as well. Their staff is friendly and helpful, they really worked with me to get me the car I wanted at a price I could afford. They were ready and willing to answer my questions and even after my purchase, that have called to ensure that I am satisfied.

A customer

30 de ene. de 2013

I have bought two (2) cars at this dealer my first car I was able to take it to another state and noticed the other Nissan dealership provided a faster service and would always accommodate their customers. Once I arrived back to bakersfield I noticed the maintenance was double to triple the time of the other Nissan. When I had my first mechanical problem Nissan could never find the problem, so what happened one day Nissan suggested for me to trade it in for another Nissan but what is funny is that that vehicle was only about 3 years old now am stuck with another Nissan and after the purchase I realized I should of bought a car at a different dealer since the solution for a fix is to trade it in. Thank you Nissan of Bakersfield and also when I bought my second new car they chose the wrong maintenance package and not the one I told the sales person but of course they told me it was my fault for not reviewing my paper work once again Thanks Nissan I will NOT continue to remain a loyal customer!

Michelle45

29 de ene. de 2013

My husband and I were just browsing killing time. We decided to"just look". Eric Voss greeted us as we approached the lot. We felt very comfortable with him and decided to let him show us some cars. Although we were not really in the market to buy, the experience was so pleasant we wound up purchasing a beautiful 2013 Altima. No pressure tactics, no sense of urgency, and most of all, no unpleasant Haggeling. Over all, the BEST car purchasing experience yet. Thanks guys at Nissan of Bakersfield for everything! We will definitely recommend you to friends and family. Michelle and Carlos Arredondo

Tayler

25 de ene. de 2013

I will keep coming back to Bakersfield Nissan. They are very helpful and make they buying process easy!

New Altima Owner

27 de nov. de 2012

Vincent Carlon was excellent at helping us with our new car buying needs. The process was smooth start to finish. With our family size becoming smaller, it was time to trade in our gas guzzling Yukon.I'm glad we made Nissan our first and last stop, and are now the happy owners of a 2013 Nissan Altima. It suits our needs and fits our lifestyle. A big thanks to Vincent Carlon and the other staff at Nissan that helped make it happen.

Christina

6 de nov. de 2012

We had no real idea what car we were interested in but we did know we needed a new car. Our salesman, Brandon, listened to our needs and found us the perfect vehicle. Not only was he attentive, friendly and helpful, but he even drove 60 miles to come pick us up! Even though we kept them after hours on a Friday night, Brandon and Angela were awesome! They answered all of our questions and provided us with all the information we needed. Angela was like lightening with the paperwork end and together they made the whole experience much more pleasant. Thanks so much Brandon and Angela!We are so happy with our new vehicle and will defiantly recommend this dealership to others.

perfect match

23 de oct. de 2012

Brandon was FANTASTIC start to finish! I would definitely recommend him and Nissan to friends and family. Thanks for all of your help

No nickname

22 de sep. de 2012

Juan is the best at Nissan of Bakersfield! It was a great overall experience and I would reccomend this dealership to a friend and i would purchase another car at Nissan of Bakersfield!

daiseygirl

17 de sep. de 2012

Starting with my sales person he was polite, very informative, gave me options that helped me make my final decision which was to complete my purchase that day. Everyone that I encountered while in the Nissan of Bakersfield was pleasant and always asked if I needed anything. My over all rating for my entire experience is Excellent.

Big Red

15 de sep. de 2012

We went in looking for a red pickup that we saw on the Nissan web sight, we came home, out the door in the same red pickup. My husband is 80 and I am 75 and this BRIGHT RED PICKUP just made us 20 years younger. thanks Nissan

Monique

12 de sep. de 2012

Eric Voss was great, he was very helpful and was able to provide all his attention and time on my questions and buying process. He is still answering any questions i may have about my car. I've already recommended Eric to friends who are interested in purchasing a vehicle. :) Financing was also very efficiant he got me in and out as quick as possible and covered all terms i need to know. Thank you Guys!!

FRONTIER MOMMA

11 de sep. de 2012

OUT OF ALL THE DEALERSHIPS I WENT TO, ONLY ONE HAD A SALES PERSON THAT ACTUALLY CARED AND GAVE ME THE ATTENTION THAT I FEEL I DESERVE AS A CONSUMER. THANKYOU SO MUCH ERIC DIAZ ITS NOT EASY BEING A SINGLE MOM TRYING TO BUY A NEW FRONTIER BUT YOU SURE MADE THE PROCESS VERY EAZY. THANKYOU U SO MUCH

spidermonkey

8 de sep. de 2012

Noe Sanchez was a wonderful and very helpful car sales man. I appreciated the customer service he offered. We are very happy with this employee.

used car seeker

7 de sep. de 2012

Great Job Noe Sanchez. Friendly service and worked out a great deal. Thank you so much.

Liz Delacruz

3 de sep. de 2012

Buying a new car was stressful at times but the staff at Nissan were patient with me. They allowed me time to think and the staff was friendly.

JanetED

2 de sep. de 2012

The salesman was great -- very knowledgeble and friendly. He knew more about what I wanted than I. He brought out the perfect vehicle for me. The finance manager was also great. I always dread that part. He made the process quick, explained a few things but did't draw the process out.

happy girl

22 de ago. de 2012

I needed to trade in my Dodge Ram truck was upsidedown 6,000,and only got 12 miles to gallon. Bradon Row worked hard to get me in a new Car,that fit my budget and got good gas milage. I am very happy with my service,and my new Car.I would recommend to friends and family.

Yvonne

22 de ago. de 2012

I went in and Brandon Row helped me. He was an excellent salesperson and showed me everything that I needed. I bought a 2012 Maxima and it has all of the features I needed. I'm finally able to drive out of town with no worry. It's the most reliable car I've had and I'd highly recommend anyone buying a new car to go see him.

Mrs. JDJ

20 de ago. de 2012

I went in looking for a used car, and Brandon Row was very helpful. He showed me quite a few good cars. But I needed low payments. So after realizing that a used car was going to have bigger monthly payments, we started looking at new cars. To my supprize, I was able to get into a brand new VERSA. This is the first new car I've ever had. It seats my 3 girls and I perfect, gets good gas millage, and has decent trunk space. Now we don't have to worry about breaking down. I think we're going to have to take a trip to to the beach!

dspiller

19 de ago. de 2012

I was about to give up on car shopping. With one place wanting to give my husband a crazy interest rate and my own bank changing the down on a loan to take over payments on a car 3 time I was over It! my husband wanted to try nissan. Right when we got to nissan In Bakersfield, Carla was fast to assist us. She was wonderful listening and asking questions to fit what we were looking for. First car she took us to was a black 2009 nissan altima. ENded up being the car I drove away In!!! She was very very helpful and I couldnt be more happier she assisted us. Thank you sooo much for putting me and my babies In a "new" car :)

Nissan Lover

11 de ago. de 2012

We took our Altima in for repair and were more than happy with how complete they were in finding and fixing the problem. When we went to pick it up from the service center we decided to look at new cars as well. We left with a new Versa Sedan. Our salesman Raulie was great. He was able to work out just the deal we wanted using our truck as a trade in! We love the new car and are pleased the Altima is running like new again. From service, to sales to finance, everyone was great!

hello kitty

31 de jul. de 2012

Juan Medina was our sales associate. He was extremely amazing, helped us a lot. Excellent, i am more than satisfied with their service. I would recommend Nissan Bakersfield..There workers are really nice & attentive. thank you for the help((:

Aioloth

26 de jul. de 2012

I went in to Nissan on 7/24/12 with little hope of finding what I wanted for the price I could afford and was blown away at the effort put forth by the sales team to meet my needs. I know that buying a car is alot of work and no where near fun or easy but the staff at Nissan went above and beyond my expectations. Noe Sanchez, and Marco Rodriguez are the guys to talk to on a 5 star system would give these guys a 10. Awesome job guys thank you very much I love my new '08 Ford Focus (new to me anyway!!!) again my experience with this company has definately been one I wont soon forget thanks to the staff here at Nissan of Bakersfield.

ashlielovee

25 de jul. de 2012

Amaizing!Got the car at a great price. Dealer was not pushy like how most places are.

Altima Fan

21 de jul. de 2012

Excellent costumer service and care. They made sure I stayed within my budget. I am more than satisfied with my purchase. Best dealership I have been to. I recommend 100%.

Juke fan

29 de jun. de 2012

The staff at the dealership were very friendly and even though I was a little bit upside down in my vehicle, we were still able to make a deal that I was happy with. I will be referring my friends and family to Nissan of Bakersfield and my salesman Matt.

BrenSlim

17 de may. de 2012

Dario was the sales associate that helped seal the deal for a new two door :) he was extremely attentive and helpful. It's evident that this dealer puts customer service in the forefront. Couldn't have been more satisfied.

susanst824

3 de may. de 2012

I don't trust their service department. We've taken our van in a couple of times, and they have a $98 diagnostic fee...a fee I think they charge just to pay for the time they spend looking for stuff they can fix on the car. We took it in for a rattle, and they came back with $3800 in repairs to the timing chain, power-steering line, oil something or other, and brakes. Holy bleep! Also, their courtesy shuttle to and from your job stops running at 4:30, so you basically have a ride TO work, but not FROM work. Ugh!

mslebron1944

13 de abr. de 2012

Could not be happier with my purchase yesterday. It was a pleasure to work with Angela in the finance department and Zack, our salesman. Would recommend them to anyone wanting to buy locally. My new Altima is beautiful and extremely comfortable.

Big Daddy

22 de nov. de 2011

I am new to Bakersfield and own a Nissan Sentra. Every time I come here for service the staff assists me quickly and answer all my questions clearly and courteously. Everyone at this dealership is professional and very customer service oriented. I will definitely keep coming here because of the exceptional service...and for the excellent complimentary car wash.

Hellllooooooo!!!

11 de nov. de 2011

Buying a car today was a fun and enjoyable process. Ernie Silva greeted us immediately but wasn like a ulturesalesman like so many we have encountered before! He seemed sincere and wanted to make sure I liked the car 1st of all. His priority was that if the car was what I wanted. The rest of the deal went well, was not too painful and was quick. I truly believe that I am making the best choice of vehicle and feel great about the purchase and the terms of the agreement. Thank you Nissan of Bakersfield and Thank you Ernie Silva for being so helpful, honest and kind. Which is hard to come by. Thank you. :0)8

macefxe

27 de mar. de 2011

Bought my car from this joke end of January. Gave down payment and all in needed....so I was told. A few days later the salesman shows up at my door which is 75 miles away. Then goes to my work which is another 20 miles away. He tells me they revised my contract to better terms. Should have known that was too good to be true. I look over contract and everything looks legit so I sign and give the Guy some more info he says he needed. I ask him if he needs anything else he saysno we're done and enjoy the car. Maybe a week later he asks me for a copy of my check stub which I'd already given them that info when I bought the car. And offered new ones when he came to my work. So I FAX him check stubs. He calls again a few days later. I'm at work and can't be spending my day resending info to people who are losing it obviously.So a week or so later...still asking for check stubs. So I send again AND mail em to be sure. Next day my boss calls n says the finance company was wanting her to FAX employment verification including pay info. So she sent it. I also got a note from my insurance that the finance Co had been added as lien holder. All is good. I get a call from dealership saying my approval is going to expire because I did not get them check stubs and add lien holder and give them references. I had given them 6 already. The next day I get a statement finally from the finance company Payment is due right away. So I call finance Co and ask best way to make payment. They advise western union so I go on my lunch and make payment. Called them back n gave confirmation number. He confirmed they recd pmt. All done. I figures dealership is behind on work. Finance Co says all is good.Almost two weeks later I get woke up at 9:30 my car is being repossessed by the DEALERSHIP! !!! Mind you this is almost two months after I drove off. I'm writing this before I can get ahold of the dealership but if they went that far over some papers THEY lost I can only imagine how. That's going to go over when I get aholdof them. Do not buy a car from them. I will do everything I can to make sure everyone knows their crappy ways!

CDT

8 de jul. de 2009

My car was traded in on May 29, 2009. There was a balance of approximately $4,500 still outstanding on the trade-in. The payment due-date was June 5---plenty of time for Nissan to pay off the balance as agreed. Nissan of Bakersfield did NOT pay off the car until July 3---yes, that is correct, July 3, and now I have a negative report on my credit. From June 14 on, I was assured that payment was being forwarded to the lender, and I would NOT need to worry about my credit rating. WRONG!!!! I have contacted an attorney, Nissan Corporate, and my next stop is the local media. This is outrageous!!!!!!

acantley

3 de mar. de 2008

My husband and I both like Nissan cars, however if you want to buy a Nissan I would suggest you travel to another Nissan dealer. Nissan of Bakersfield is managed by a foriegner who is unethical, and has no idea of American values.We purchased a brand new 2007 Nissan Quest in 7/2007. Despite being a new vehicle, it was mistreated while sitting on the dealer lot. There were numerous scratches in the paint, the headlight was very scuffed, and the interior had several large grease stains in the carpet.After making the decision to buy the Nissan Quest, it took a total of 3 days and more than 8 hours to complete the transaction. Despite being "pre-approved" by our ban prior to our arrival at Nissan, we were still made to wait for hours. We encountered deceptive business practices.Upon driving our new car home we did not have all the accessories that came STANDARD with our car such as: 2 keys, 2 keyless entry remotes, thecordless headphones for the DVD, DVD remote. We waited weeks for these items.The "new car detail" was a failure! We left our car with Nissan for 5 days to have the scratches in the paint fixed, interior stains removed.After 5 days I returned to pick-up my car to find only 1 scratch had been fixed. While fixing only 1 scratch on the driver door (ignoring the rest) paint thinner was splattered on the window. I had to return another time to have the interior stains removed. Another trip was required to fix the driver window, and replace the scuffed haedlight.There was another attempt to fix the scratches in the paint, but it only resulted in more damage. While some scratches were fixed, other scratches were made. We took our car to the dealer with 1/4 tank of gas, and it was returned to us on empty with the gas light on. I had to drive to the gas station to buy fuel, but the fuel release button was not working, so I had to have it towed back to Nissan.According to Nissan the fuel tank release button fuse was not plugged in after fixing the window. Unfortunately, while plugging the fuel release button back in, the mirror on the driver door came loose and it was impossible to use the norror due to the intense shimmying.Returning to Nissan was required to have the mirror fixed.