Brett

13 de nov. de 2016

The sales person Theresa she was great knew what she was doing and follow through with what she said done

Michael

13 de nov. de 2016

brought my 2015 ford edge in for some service and they fixed some issues i was having with some after market rain / window deflectors.....NO CHARGE!

Frank

10 de nov. de 2016

We had purchased a vehicle from Lithia Ford and Matt Powell a few years ago, so it was our first choice.As expected we were pleased with the ease of purchase.

Ryan

6 de nov. de 2016

the person working on the car did a great job, on time, and car was clean when I received it.

Kenneth

5 de nov. de 2016

Shifter vibration in my GT350 was quickly diagnosed and updated shifter installed. Technician also noticed oil seeping from drain plug following recent oil change. New plug was ordered and installed.

Steven

3 de nov. de 2016

speed at which it is done. And done right the first time.Very pleased with service and service personnel mechanics and all.

Alfred

28 de oct. de 2016

Good communication. No pressure.I was always asked what I needed and to take my time. If I needed more time , we could reschedule at later time, due to that I was have some medical problems.

Karen

28 de oct. de 2016

caleb was refered by hugo from service, caleb did very well. we ran into problems but was handled accordingly. still miss the beep for my reverse

Teresa

21 de oct. de 2016

We liked our salesman Mike Renner. Mike went above and beyond for my wife and I. We will buy from Lithia in the future.

Edith

19 de oct. de 2016

I was very pleased with the excellent customer service received. They took care of me and got me into the vehicle I wanted.

Jacob

14 de oct. de 2016

They had the SUV I wanted. I love the Ford Exporer Sport, this is my second one, I even got the same color.

Fred

13 de oct. de 2016

for having an routine oil change, all went well. The rep was present, answered all my questions about the car for my Roush.

Manuel

10 de oct. de 2016

Good buy everyone helpful and got me on my new f150, did not feel overwhelmed by the seller I would say that they have an excellent team.

Arturo

9 de oct. de 2016

It was fast in and out only thing is check engine came back on but will take it back other than that all is good

Roy

8 de oct. de 2016

Keith Miller was pleasant & made recommendations that will keep my auto running efficiently. He went over all the service performed on my auto.

Stan

8 de oct. de 2016

your employees are friendly curtious and above all very knowledgeable in what i need done, and I will be back next time i need any service work done, I would recommend for my family and friends to come here

Diana

7 de oct. de 2016

My service man was great! He was knowledgeable and he was organized. He took time to explain what was wrong with my car even though there were many cars behind me.

Wesley

6 de oct. de 2016

So far so good! Sales was good and we took the car back to have the windows tinted service dept. was great! Thanks lithia

James

4 de oct. de 2016

vinny in customer service was right on the problems i came in for. very satisfied. servise area is very organized and clean

Dean

3 de oct. de 2016

They were all friendly and helpful I was in and out and was explained too in a timely manor with positive e attitudeYou

Janet

2 de oct. de 2016

Very fast at check in so I could make it work on time. My ride didn't have to wait for me.

Edward

2 de oct. de 2016

The dealership is clean and friendly. Mr. Bridges went out of his way to help us with the car we wanted.

Kathleen

1 de oct. de 2016

Chris was absolutely wonderful from the moment I walked in. He knew right away what the problem was and tried to fix it temporarily right then. It didn't work and he was able to schedule the service for the very next morning. My car was ready on time and Chris checked for all recalls and had them done at the same time. I felt extremely confident in his abilities and knew I was leaving my car in good hands.

Justin

1 de oct. de 2016

The internet sales manager Mike Renner made buying my fist car very fast and easy. He answered all my questions and explained everything I needed to know, and made me feel very at home and comfortable. I would definitely recommend this dealership and Mike!

Yukun

30 de sep. de 2016

That was perfect and really fast. I also satisfied with my new car. I'll recommend tour guys to my friends who is prepare to buy a ford

fishcamp

29 de sep. de 2016

I am very pleased with the low stress sales representative in purchasing my Ford Escape. I recently purchased a Ford Explorer from Future Ford in Clovis in January 2016 and there was too much pressure and I felt I couldn't trust the personnel. So when I purchased a Ford Escape I gave Lithia Ford a try. And I was very pleased with the experience.

Salley

26 de sep. de 2016

The customer service is excellent at Lithia! My service advisor, Brandon, does a great job keeping me updated on my vehicle.

Gary

24 de sep. de 2016

The service department is open on weekends. Quick service. Knowledgeable service writers that gave me sound advice about my vehicle.

Randall

23 de sep. de 2016

great service and i will come back again i have bought three cars from you i will keeps coming back

Miranda

22 de sep. de 2016

The service department has friendly staff who keep you reassured that service will resolve the issue on your vehicle right away.

Robert

22 de sep. de 2016

The people. Dean Payne was awesome as was Chris in service. They both went the extra effort. Very responsive and attentive

Brandon

17 de sep. de 2016

FAST, EASY AND RELIABLE SERVICE DEPARTMENT. DEFINETLY THE BEST PLACE I HAVE EVER TAKEN MY VEHICLE AND THE ONLY PLACE I WILL TAKE MY VEHICLE

Julie

16 de sep. de 2016

Friendly and helpful staff. Always bring my cars in. I have one of my co-workers coming to this shop now too.

Theresa

16 de sep. de 2016

Able to get oil changed and coolant changed, however it took about 2 hours. Previously when you had to have an appt for oil changes, i again experienced a 2 hour wait.

Billy

14 de sep. de 2016

Friendly people that know what they are doing, clean facility, great service at a good price. Lithia Ford will be the only place I take my fusion.

Angelita

14 de sep. de 2016

Fast and friendly customer service! Everyone is super nice and welcoming. Amazing job. Customer service was above and beyond. Glad I purchased a car from you guys.

Les

13 de sep. de 2016

Professional, courteous and timely. My service rep was exceptional. He went the extra distance to ensure customer satisfaction to my warranty replacement/repair.

Daniel

8 de sep. de 2016

Brandon my service advisor was awesome. I was greeted by the service manager with a smile and a good morning how may we help you. My vehicle was finished when promised.

Keith

8 de sep. de 2016

Friendly employees. Clean location. The service was completed in a timely manner with all of the service needs that we requested to be done.

Courtney

7 de sep. de 2016

Hugo, who was helping me with the many issues with my car, was wonderful. My transmission still seems to shift too late into the next gear, but at least it is shifting now.

Richard

7 de sep. de 2016

George and Scott were very helpful in explaining the issues I had w/ our 2016 MKZ. They were very knowledgeable .

Jamie

5 de sep. de 2016

My vehicle is always done is a timely manner amd always receive friendly service. I appreciate the email reminder for my service also

David

3 de sep. de 2016

Fast and easy and very friendly staff, I wouldn't take my new 2016 Ford Focus to anyone else! I recommend them to all my friends and family. Check them out!!!

Armando

2 de sep. de 2016

The staff was very friendly and attentive to our needs. Showed that they really cared about customer satisfaction. Were very prompt at scheduling out appointment.

William

2 de sep. de 2016

Without a scheduled appointment I was able to come in and get service. I was told approximately how long it would take and the service was finished ahead of schedule.

Paula

2 de sep. de 2016

done in a timely manor and the service advisor Kieth was very helpful and polite We actually bought a new Lincoln MKS as a result of waiting for service on our ford Fusion.

Elizabeth

2 de sep. de 2016

The service is Always easy, I always encounter pleasant people. I Love coming to Lithia Ford for Sales and Service.

Robert

25 de ago. de 2016

Everything no problems. always a good experience. This survey however is not very user friendly. I don't understand why there's a word amount.

Ford Flex

31 de jul. de 2016

We just had our Ford Flex in for an oil change and assessment of a noise inside the vehicle. Mind you this noise came to surface after we left our Flex there for over a week to have the water pump changed. The service rep Hugo Gutierrez was very disrespectful toward me and my wife. His answers were each time short and non-customer centered. He even at one point made the remark well I could have pulled your whole dash out in a tone of voice that left us walking away from the service department feeling disrespected, and belittled. We are very well connected community based people who understand right from wrong and this just isn't the way to treat people on any level!! I'm starting here with ensuring this type of service is exposed to the community and I will continue to expose this un-professionalism from this individual so one else has to walk away feeling this way again.

Gabby

7 de jul. de 2016

Wow! How do I begin with describing this car dealership! First, I want to say Thank you and job WELL DONE TO Matthew of Lithia Ford! You exemplify this wonderful, attentive, customer oriented dealership with the HIGHEST STANDARDS! From the beginning searching their website www.FresnoFord.com and later phone call of me looking for a car for a 2016 Ford Mustang for my 16 year daughter, you were really attentive and didn't form a judgment on this type of car for a 16 year old! You helped me find the perfect Mustang for my daughter, you helped along every step of the process and even delivered the car to my work!! Exceptional Service from beginning to end:) 5 stars to you and Lithia Ford! And trust 5 stars isn't enough when rating Matthew and Lithia Ford Lincoln of Fresno! Because of you I will always shop at Lithia Ford for my other children's car needs as well as mine! Matthew you created a huge fan of Lithia Ford simply by excelling at your job. I just Fresno to know that when they need a car and expect exceptional, please go see Matthew at Lithia Ford, I promise he will deliver, as he did for my daughter and me!! Great Job!

Valued Customer

14 de jun. de 2016

Service guy very helpful and friendly. I could have gone anywhere and this was my first time using your service. I will use you guys on my next service.

Richard

12 de jun. de 2016

Great service. Not readily accessible for people with disabilities.

Haeyoung Jung

7 de jun. de 2016

Please be careful in handling customer car. This time I had a bad experience.My car was scratched in front bumper somewhere inside your servicing area.

Angel Negrete

6 de jun. de 2016

I recently purchased a 2016 Ford Fusion form Lithia Ford. The service was excellentl; the staff was very patient when we were making a decision to buy a car. The staff also helped us by giving us the lowest possible price for the car and also showed how to use the car's features afterwards. Overall it was a great experience and I would recommend Lithia Ford to anyone looking to buy an affordable car.

Mayra Martinez

3 de jun. de 2016

MY CAR BUYING EXPERIENCE HAS ALWAYS BEEN GREAT FRANKIE IGNACIO HAS BEEN A BIG HELP TO ME AND MY FAMILY IN GETTING US THE PERFECT CAR. I DID DEAL WITH ONE OTHER SALESMAN AND IT WAS A MESS, HE DID NOT KNOW WHAT HE WAS DOING OR HOW TO HELP ME. I HAVE A 2015 FORD FOCUS I PURCHASED SOME TIME LAST YEAR. MY ONLY COMPLAINT IS THE WAIT TIME FOR SERVICES DONE ON THE CAR AND THAT IS WITH AN APPOINTMENT. THIS HAS HAPPENED TO ME THE LAST TWO TIMES I HAVE TAKEN MY CAR IN FOR AN OIL CHANGE I HAVE WAITED FOR MORE THAN 3 HOURS, AS I STATED BEFORE THAT IS WITH AN APPOINTMENT.

Robert Walker

3 de jun. de 2016

The service was performed in a timely manner. The staff were courteous and polite. I purchased my 2012 Explorer from Lithia and will continue to have it serviced there. R.T. Walker

Thomas Bonds

2 de jun. de 2016

I had reached out to Lithia in Fresno to inquire about a Fusion, and to get a internet price for the Fusion I was interested in. Matthew Powel was the one who reached out to me, really nice guy who took the time to answer all the questions I had. He listened, and was very easy to talk to. I went to the dealership, and Matt was available just as he said he would be, and he showed me the vehicle I was interested in. Great guy, a great first contact for Ford, and Lithia! He was able to get me into the Fusion I wanted, no problem, and I feel comfortable about my purchase, Matt went above and beyond.

Sylvia Jones

2 de jun. de 2016

I wished I had asked more questions regarding my trade in as well as new cars features.

Bruce Corwin

1 de jun. de 2016

I arrived early for my appointment and they got me in and out quickly. Hugo is the best.

John Ballman

28 de may. de 2016

Did my homework before calling Dealership. It was a totally painless experience. Staff were very helpful and friendly.

Sri G

26 de may. de 2016

I recently bought a Lexus ES350. The staff were very helpful, explained the details, paperwork was completed in an efficient manner and I was out of the Dealership in about 1.5 hrs. Overall service was pleasant.

Gustavo Hernandez

25 de may. de 2016

When i went to Lithia Ford to look for my Mustang it was in part because the Costco Car buying program directed me to them and i'm glad i did. Lithia did not have the color or package i was looking for but they were able to locate one from another dealership, bring it over and deliver it to me. In spite of having to find it from another dealer, Lithia still honored the Costco car buying price which i thought was great business on their part. Gonazalo Alatorre was the sales associate who helped me from beginning to end and was very helpful, professional and friendly and that was another huge part in making my experience with Lithia Ford a positive one. Once he delivered the car to me he took the time to show me the features of the car and helped me connect my cell phone to the car's sync system. I would recommend Lithia Ford to anyone looking for a car.

Pat Kjose

25 de may. de 2016

I wasn't very happy to find out it would cost me $140. to have my heated seat checked to see why it wasn't working. Then I find out it would cost over $1200 to have it fixed! I would expect it to last longer then 61/5 years. It isn't something you use year round! I don't think I would have it on any new car I would buy if that is as long as it last.

Debbie Lozano

23 de may. de 2016

Ms. Cantu was extremely nice and helpful. She went out of her to way to accommodate me. I came in to drop off my truck for an oil change. I informed her that I was planning on take the shuttle to Fig Garden Village to have lunch and my daughter would be bringing me back to pick up my truck when it was done. She came over to me in the waiting room to let me know that the wait for the shuttle would be over an hour and that she had arranged a loaner car for me so that I could go have lunch. It was nice to be treated as a person, not just a customer. Thank you

Billy Alley

23 de may. de 2016

My air/heater fan motor went out and your guys found the problem fast. The part was high but the labor was really high,labor 204-parts 196. over $400.00 for a fan motor on a 2012 fusion, oh well had to have air! Warranty should last 5yrs.

Daniel Finnegan

23 de may. de 2016

Everything was professional. Wonderful experience.

Candice Padilla

23 de may. de 2016

My vehicle was in and out almost before I could sit down to wait for it.

Colleen Briggs

19 de may. de 2016

Cassandra was so helpful. Everything was done in a timely manner. Was pleasantly surprized that my car was washed outside & cleaned inside.I've never had a bad experience with this Lincoln dealership yet. Thank youAnd keep up the good work!

Barrett Schortman

19 de may. de 2016

Excellent service from Caleb Urias. He did all he could in getting me into the car I wanted at a great price! Not much more I could ask for!

Raymond Conklin

18 de may. de 2016

The staff is very friendly and polite. They understand that I am on a budget so they assist me in apreventive maintenance program that I can afford.

Shanon dellone

18 de may. de 2016

I am a hospice nurse, I drive to my patients home so to be without my car, is impossible. I was able to get the work done to my car quickly and back on the road again.. With the loaner car, i was able to see all my patients as scheduled.

Landon Reda

16 de may. de 2016

Great service, and excellent follow up. The staff was very helpful and got me everything I needed very quickly.

Mike Flores

15 de may. de 2016

The lady who assisted me , should upgrade her customer skills. Needs to be more friendly and leave update info to her co-workers. I was waiting in lodge but got phone call that my car was waiting.

Michelle Guerrero

14 de may. de 2016

Staff was helpful, I wish the service was faster not to wait like three hours and also I wish there was a courtesy shuttle to take your place or home instead of waiting there for several hours

Michael Davis

14 de may. de 2016

Purchased a '16 Ford Mustang. I had no idea I'd be able to afford it. I stepped in for a test run, car drove amazing. Danika at Lithia Ford of Fresno really worked a great deal with me, I've never been so happy with a purchase in my life.

Michelle Ambrosino-weber

13 de may. de 2016

We bought an expedition. The staff, particularly Danika and Bart, were very helpful and accommodating. They kept the process stress free and went out of their way to help me with meeting the needs of my infant son (pumping and changing his diaper)

David Mcgraw

13 de may. de 2016

friendly helpful staff...On Time Service appointment.....

Arthur Pendergrass

13 de may. de 2016

Radio stopped playing. Fixed in 2 hours. Good service

Robert Cain

12 de may. de 2016

I am not a big fan of the Fast lane concept.... I am driving in from Kerman and its a crap shoot on the wait time. I bought my car in less time than it took to change the oil. I prefer an appointment system like you had at Nissan.

Erin Casey

12 de may. de 2016

Jorge Mendez made the process very easy and convienent. I really appreciated his help.

Maggie Ratliff

12 de may. de 2016

Went for an oil change and tire rotation, was going to be a long wait. The waiting room was very nice and clean. The staff was very nice.

James Petty

12 de may. de 2016

2014 Ford F250 PickupStaff did a great job explainingand answering questions that I had.

Juanita

12 de may. de 2016

We purchased a preowned 2009 Lincoln MKS and your staff was awesome. Noah and Abel were extremely helpful out on the floor. Zack Itehad in finance was the best. He got us a great deal and made our payments affordable. He went out of his way and was awesome!The staff was kind and courteous. I would definitely shop there again and recommend friends and family.

Danny Kim

10 de may. de 2016

Staffs are helpful especially the saleman who assisted me

F150 Owner

10 de may. de 2016

Recently purchased a F150. Jimmy was my salesman, Pete oversaw the purchase, and Bill did the financing paperwork. No one I know enjoys purchasing a vehicle, but these 3 gentlemen made the process a pleasant one.

Epifanio Cardenas

8 de may. de 2016

The staff was friendly and accommodating. They explained the sale in detail. The lounge was very relaxing as we waited for the paper work to be completed, thank you again.

Larry W. Gamble

5 de may. de 2016

I experienced excellent service by a professional staff. Special recognition must go to Nick, the Service Manager who displayed exemplary attention to detail. I am happy to recommend he and the staff.

Scott Hall

4 de may. de 2016

The salesman and finance manager were great during this car buying process. The salesman was very friendly, knowledgable and did not pressure us at all. The finance manager went above and beyond having us sign a contract and telling us he would try and find a better deal. Within a few minutes of leaving with our new car, he called saying he had found a better deal which with a lower interest rate saves us a lot of money over the life of the loan.

Kenneth Steinbach

4 de may. de 2016

Staff was courteous and helpul. Shuttle was convenient.

Neil "Scott" Smith

4 de may. de 2016

Jimmy was a great salesman. He spent time with us on both Saturday and Sunday. I particularly appreciated Jimmy's professionalism when I told him we were not going to buy the truck on Saturday and wanted the evening to think about it. He was polite, offered his card, and asked if we could make a "no pressure appointment" for the following day. This is the first time I've had a car salesman react in this way rather than the typical "what can we do to make a deal today" routine. Good job, Jimmy!-Scott

Eric Dick

3 de may. de 2016

The sale experience was fantastic our sales person Frankie was amazing and finance was great

Elizabeth Urien

30 de abr. de 2016

My experience was very pleasant. The staff was friendly and efficient. The service was timely and complete. I will be back when I have a need again. Thank you.

Judy Jones

29 de abr. de 2016

Everyone there is s helpful and accommodating to the buyers needs. Which in today's world is rare. Great customer service.. Lithia Lincoln is A+ . Steven Ash , I like your style. Judy Jones

Kathy

27 de abr. de 2016

Took my Ford Edge in to have shocks replaced. I don't know how hard of a job that was but it took about 2 1/2 hours of sitting in the waiting room. Staff was good because they are the ones that told me the shocks were leaking. No one knows why but sometimes things just happen.

Trynten Louden

27 de abr. de 2016

Exceptional people great service and trust in the people of Lithia ford Lincoln

Raymond Giancola

27 de abr. de 2016

THE SALESMAN WAS EXCELLENT... TOOK HIS TIME EXPLAINING EVERYTHING ABOUT MY NEW FORD F 150

Brad Beasley

26 de abr. de 2016

Awesome customer service each and everytime were there.

Victoria Kolstad

25 de abr. de 2016

Right rear tire was extremely low, so my daughter took Edge to be checked. Service was great, they found a leak, repaired it at no charge. They couldn't find the "key" to unlock lug nuts; so had to remove and replace them. They did that. For actual labor time. Very helpful and accommodating.

Ken Ellzey

25 de abr. de 2016

I was in and out in minutes with repairs done in less than 2 hours. Kudos to Cassandra and Scott. The shuttle service was fast and convenient.

Ciera Diaz

22 de abr. de 2016

The time spent at the dealership was the most professional time there. The staff that helped me had/have great customer service and i never once felt uncomfortable.

Donald Hayhurst

21 de abr. de 2016

OIL CHANGE AND TIRE ROTATION.F350 CHECK INTO THE BACKUP CAMERA PROBLEM, FAILURE PROBLEMS. DID THEY FIND THE CAUSE? WE WILL FIND OUT. THIS SYSTEM HAS BEEN LOOKED AT MANY TIMES AND SOME OF THE PARTS HAVE BEEN REPLACED, OCCASIONAL FUNCTIONAL GLITCHES STILL HAPPENING WITH THE CAMERA SYSTEM

Frank Cardoso

18 de abr. de 2016

Staff was very personable. Very good service . thanks.

Dale Malin

17 de abr. de 2016

Very professional and dependable with fair pricing and good customer service

Juan Lezo

14 de abr. de 2016

Excellent customer service, personal are very polite , we feel comfortable

Yesenia G.

30 de mar. de 2016

We have bought 4 vehicles with Lithia Ford Lincoln of Fresno and have worked with Stephen Ash each time. Stephen goes above and beyond to help us every time. We never have an issue go unanswered and his professionalism is the reason we return any time we need a vehicle. We recently bought our new F150 Platinum truck and the first person we thought of was Ash and Lithia Ford. Financing with Zack was quick and easy and we appreciated the attention to all the details with options and service agreements. The service department here is another great reason to choose Lithia Ford Lincoln. We are very happy with our purchase and recommend Lithia Ford Lincoln of Fresno and Stephen As to anyone looking for their next car.We noticed the dealership really improved over the time, they added QuickLane service and fully remodeled the building. It looks very beautiful inside and outside. Very nice people work here, very friendly, attentive and professional. We will be back here for sure.

Yesenia G

30 de mar. de 2016

I came into your dealership today and had the pleasure of talking to Art who then introduced me to Vinny Sinatra who took care of my Sirius XM problems on my Ford Fusion. It all started on Friday when my panel on the Fusion said my subscription had run out, and the Sirius went into a preview mode. I texted Art and he said he would have someone call me right away. That person was Vinny Sinatra who said to come into the dealership at 1:30PM and he would help me. Within 15 minutes after opening my hood and taking a cable off the battery, we sat in the car and rebooted the system. Within 4 minutes it was up and running. He then went through the system with me with regards to the Bluetooth, freehand demo, the buttons on the steering wheel and making sure I was comfortable with the system. I then went up and spoke with Art regarding my lease that will be coming up next February the 2016 and I told him to start looking for my new auto, and let me know when I should return the leased fusion. It was a very informative conversation and am looking forward to working with him again in the future.

Gmc2288

21 de mar. de 2016

Staff is very friendly and my salesman was Mike Renner he work very hard to get the deal done to were alot of other salesman would have gave up not mike you can tell he cares about the customers from the heart looking to by a vehicle go see mike Renner.PS, the service department geao and Hugo five stars.Sincerely Lloyd C.

AnnaM.M. L5L4S1

21 de mar. de 2016

getting discouraged searching for a car, stopped at three car dealerships,..no one seem to want to help us. so on the way home took a chance and stop at Lithia Ford. Two sale people with big smiles greeted us as we drove in,...a friendly young man ( Stephen Ash ) good sense of humor and a good listener. Stephen Ash stayed with us and help us find what I needed and liked. Stephen Ash and Bill Olivo Finance Manager took the time to help me get the car I wanted 2013 Chev Captiva Sport. The staff at Lithia Ford are very friendly and helpful, you want a great experience looking to buy a vehicle , friendly staff members, Lithia Ford is your place . I very much recommend Lithia Ford-Lincoln of Fresno . Great people Thank You Stephen and Bill and I really mean that , Thank You I am very Happy ! ( smiles right back at you guys ! )

willdoit54

3 de mar. de 2016

Took my vehicle in for water leak and service tech found out heat core need replaced. I picked my car up a week later found serious issues tech did not finish. Scott Rhoan stepped up to resolve my problems, he went above and beyond to make sure my issues were taken care of. He cares about all of his customers.

Rentagrnegnham

10 de feb. de 2016

After seeing a commercial on Thursday evening about a $199 lease deal for the Ford Fusion, on Saturday, Jan. 6, I went into the Lithia Ford of Fresno dealership. I was met by Stephen Ash. He greeted me warmly and I asked him about the lease deal. He lead me right to them and walked me right through the process. And, they offered me a fair trade in value on my vehicle. The process was quick, easy, and straight forward. And I really liked Stephen. Very pleased.

Steve H.

9 de feb. de 2016

In late January of 2016 I used an online web site that aggregates auto sales information to submit a number of queries to various dealers in the western states who had GT350s on the lot, or would be receiving one soon. The same day I did so I received a call from Mike Renner of Lithia Ford of Fresno. During our discussions I questioned Mike extensively on the condition of the car they had in their showroom. Mike assured me that the car they had was perfect. I asked for Mike to thoroughly inspect the car and send me photographs of various areas of the car where Ford is known to have quality problems. He sent the pictures and again assured me there were no issues with the vehicle. One of the photos he sent me showed, what appeared to be, a significant gap between the right rear quarter panel and the rear bumper cover. I specifically asked Mike if there was a gap there and he told me no, its just the lighting in the photograph. This turned out to be a bold-faced lie, as I would find out later. On Sunday, January 24th I spoke with Mike several times over the phone and we agreed on a price for the car. Having been reassured that the car was in perfect condition several times I agreed to pay $7,000 over MSRP for a total price of $68,345. That day I booked a flight from San Diego to Fresno at a cost of $250. Mike picked me up at the Fresno airport the following morning and we drove to the Lithia showroom. They had position the car in a dark tunnel thats used to move cars from the lot to the showroom. I thought it was odd where they had positioned the car but didnt give it much more thought. On my first walk around the car I immediately found two quarter inch paint chips on opposite corners of the car, and also found the gap on the right rear was indeed significant. I also found that the car had a significant hood-to-fender alignment issue. When I found it I asked Mike whether any damage or repairs had been done to the vehicle to which he answered No.All of the lies and misinformation should have been red flags to me and I shouldve had Mike take me back to the airport right then and there. I decided that I could have the nicks touched up and also have Ford fix the panel gap issue. So we went through the financing department and filled out the sales contract etc.After we were done in finance Mike backed the car out of the dark tunnel and in to the dealer lot. I immediately noticed some spider-web scratches on the car. It was still quite overcast in Fresno and the full extent of these scratches would not be revealed to me until I got closer to Los Angeles and in to the sunshine. I stopped at a rest area near Los Angeles and found severe spider-web scratches all over the car. It was especially bad in on certain areas such as the front fenders. I believe this is the reason they pulled the car back in to the dark tunnel. It was all part of a well-orchestrated deception.Upon arriving home that evening I was inspecting the scratches on the vehicle and found what appears to be touch-up paint on the front left fender of the vehicle, where the fender and fascia meet. I was mortified. The following day I spoke to Mike about the touch-up paint and was put in contact with the General Sales Manager, Pete Aldaz. Pete denied any knowledge of the touch-up paint and even denied that its touch-up paint. He said it was wax. I can assure you its not wax. Wax would wipe off. Its touch-up paint. Lithia continues to deny any knowledge of the touch-up paint.A day or two later I was inspecting the underside of the vehicle and discovered that Lithias service department had not installed the chin splitter correctly. Lithias technician did not watch the video installation video and completely botched the splitter install. Even worse, he didnt even use all the fasteners provided in the box with the splitter.Another few days go by and through a series of online searches I discovered a video on Lithias YouTube page. The video is a marketing video for the GT350 I purchased. It clearly shows that Lithia had drilled or screwed holes, through the vinyl stripes and in to the rear bumper cover of my $65k Mustang, in the wrong position, to mount their license plate frame and placard. I had been emailing and speaking to one of Lithias managers, Vinny Sinatra about the issues. When presented with the the rear bumper damage he told me We made a mistake and used the European dimples to mount the license plate frame. I asked Lithia to take their car back and refund my money to me. They have refused. During my last phone conversation Vinny I described all the issues and lies that had been discovered and he said to me but you accepted the car didnt you? As if to say our deception was a success, deal with it. He has a good point. Im the type of person who wants to trust others. I guess I should have never trusted a bunch of car salesmen.

pag

4 de feb. de 2016

It would be a better experience if the finance games are not played during the negotiation of the price.We came in to look at vehicles based upon their price, not to be pressured into something we could "afford". We will have to make our purchase at a location where the sales people can actually state what is the final cost of the car.

NEVER AGAIN

29 de ene. de 2016

They knew I had bad credit, didn't make much & no down payment. I got financed three days later got a message to come in Candy had good news! It was I just didn't have $500.I wish I had it, he handed me my reg. & pink slip & asked for the keys. EMBARRASSED my contact voided just like that!

Edith Figueroa

22 de dic. de 2015

I recently went to get my vehicle serviced at this location. I was actually giving them a second chance. I had a very unpleasant experience about about 14 years ago. They completely regained my business thanks to Nick in the service department! He truly understands what customer service is all about and regained my trust!! Thanks Nick!!You rock!

Javier Castillo

17 de dic. de 2015

Went for oil change and to fix my door didnt have to make appt. staff was very friendly.

Frank Quintero

16 de dic. de 2015

2015 Ford Edge, SEL, AWD vehicle was purchased from Lithia Ford in Fresno, CA. Overall experience was fantastic. Only point of frustration was the LithiaFord.com website credit application didn't transfer all of our submitted information to the dealership and we had to give them our SSN numbers, address, yearly income and other parts of the application a second time at the dealership. Other than that, Tony Beltran was fantastic and so was Mike Powell during the buying process. Bill Olivio in Finance was fantastic too. Overall a great experience, but please fix the disconnect between the credit application on the website and the dealer's internal systems.

Eleana Ramirez

15 de dic. de 2015

I really enjoyed my experience at Lithia Ford because they seem to care about me as a customer. Not only did I meet a great number of staff members but management went out of their way to give me the best experience and worked with me to get the car that I have been wanting. I definitely will recommend Lithia of Fresno to friends and family.

Paul Villescas

15 de dic. de 2015

I have a 2014 Ford Fusion Hybrid with Nitrogen filled tires. I see a difference in my driving using nitrogen. I recently upgraded to nitrogen tires with my Highlander Hybrid at COSTCO. I am very disappointed that you do not service my tires with Nitrogen.My fusion came with nitrogen. In the passed I have called Ford Corp and they stated it up to the dealers. Paul Villescas

Tom Walls

15 de dic. de 2015

Courteous team members and as always quality service.

Gary Thull

15 de dic. de 2015

1999 Ford Ranger serviced Dec. 2015. Service adviser Nick Tousounis did and excellent job.The Ford Ranger runs like a new vehicle.

Pablo Lopez

15 de dic. de 2015

Excellent customer service. Sales & maintenance Team. Thanks you Adam's & Hugo

Frank Enos

15 de dic. de 2015

Due to holidays, very busy. But it was to be expected.

Deborah Weaver

14 de dic. de 2015

REPAIRS DONE IN A QUICK AND TIMELY. WAS NOTIFIED WHEN REPAIRS WERE COMPLETE.

Magedella Lumbert

13 de dic. de 2015

I had an issue with my 2012 Ford Fusion. I had previously took it to a mechanic that I've been going to for years and he couldn't seem to find the issue, and even charged me a diagnostic even though the issue cannot be found or resolved. I called Lithia Ford and spoke to a representative by the name of Brandon and explain my situation he immediately took action made the appointment to come the very next morning and that day I was in and out in about 5 minutes. Brandon took the time to listen to what I've been experiencing with the vehicle, he was very patient and very informative on what he believed the issue might be. I left the car there while I was at work and got updates on what was going on with my vehicle throughout the day. Luckily my issue was covered by an extended warranty so I left with a fixed vehicle at no cost to me. Brandon was very professional and valued my time and you can tell the staff there really cares about the customers that go through their door.

Mavis Riolo

11 de dic. de 2015

The Service advisor, Keith, was most helpful and a pleasure to work with.

Apco-Ettner, Inc. Scott E.

11 de dic. de 2015

We had taken our truck to a mechanic, it was there for weeks. When we got it back, a hose came out on the way back to the shop. We came to you the morning, and the rest is history. Thank you.This was at the fleet service department. Good guys.

Joe in Lemoore

11 de dic. de 2015

Very professional treatment by everyone we encountered. Matt Powell replied on my online inquiry. When we arrived at the dealership and asked the sales crew for Matt, the called him and some stayed with and interacted with us until Matt arrived.The demonstration of the car and its features was thorough. Our test drive was informative. The negotiation was pleasant, even though we did not achieve the price we wanted to pay. Later that night I exchanged emails with Matt about the price. The next morning I emailed him agreeing to the price. Matt was off that day and arranged for another employee to assist us. The buying, trade-in, and financing process was completed in a pleasant manner, although it did take hours. I guess that is the normal process these days with all the paperwork.The car was delivered in clean condition, although we were disappointed it had less than half a tank of fuel.We are pleased customers and enjoyed our new-to-us car the next day on a trip to San Francisco and back.Joe & Margie Heugly

Steven Folsom

9 de dic. de 2015

The service advisor CaSandra was great to work with!

Steve Jennings

8 de dic. de 2015

Service on our 2013 Escape. Service Dept is excellent, especially Keith!

Valued Customer

8 de dic. de 2015

Service was good, timely and courteous. I don't have time for 50 character; short, sweet and to the point.

Bruce Corwin

7 de dic. de 2015

Our Ford Escape was recalled for a fuel pump - I got a call that it was in and ready for installation so scheduled the appt. and all went well - Thanks

Claudia

7 de dic. de 2015

I was assisted promptly, and the associate was expressive and friendly.

Wendy Silva

5 de dic. de 2015

Ford Fusion 2016; experience went well, professional staff.

Mary Ramos

4 de dic. de 2015

Keith Miller was extremely pleasant and helpful during my oil change visit. I appreciated his answer to my question regarding tire pressure. His answer was easily understood and informative. Please thank Keith for me again

Pete Castellanoz

4 de dic. de 2015

Great service.................................................

Mary Jacobsen

4 de dic. de 2015

The staff was very helpful. Jeremy Farminer went above and beyond my expectations in getting my car serviced and returned to me promptly.

Millie Pendergraft

4 de dic. de 2015

I came in for a regular service. I informed Keith that there was a "ticking" noise under the hood. They checked it out and found the problem and they took care of it. and because it was still under warranty there was not a charge, this always makes a customer happy!!! Thank you

Colleen Briggs

4 de dic. de 2015

The service was good & done in a timely manner. The pricing for the services is reasonable.

Kyle G.

2 de dic. de 2015

I purchased my third vehicle yesterday from Lithia Ford Lincoln....there is a reason I continue to go there to buy and service...Matt my sales person went above and beyond to help me find the right car for me, and he was patient to find the perfect one waiting over a month till I found one I fell in love with...no high pressure sales here they just want you to be happy! Tony my FI person got me in and out quickly gave me lots of great options to add on but didn't press me to, he was quick helpful and a pleasure to deal with...Chris the desk manager was helpful with my trade and came out to talk with me several times, I felt like I was hanging out with friends not sales people....even the GM Cal took time to talk with me!! I will never go anywhere else!!!! Not to mention John the service manager and his team always take great care of me.... Stop by and see my friends at Lithia Ford Lincoln there is no where else I would go...not to mention now that remodeled it is amazing!!! Five stars plus a 100 more in my book!!!

Billy Alley

2 de dic. de 2015

Staff was friendly and knowledgeable, helped me with my decision to repair,also told me of a possible with a belt that needed replacement. GOOD JOB

Antonio Cruz

2 de dic. de 2015

The service was great and had a good experience. Very professional service.

Wendell Snow

1 de dic. de 2015

We had a good experience buying our car from Lithia Ford.Our salesman Al Gomez was very professional and knowledgeable about Ford products.

Mark Fontanilla

30 de nov. de 2015

Cassandra was very helpful and efficient not to mention friendly!. It was a smooth experience all around. i did think 9 days was a bit long but no a big deal really. I would consider buying another Lincoln in the future.. or at the least another Ford.My only small critique... while I appreciate the car wash.. a quick vacuum would have been nice.

Nik

30 de nov. de 2015

Purchased a 2015 F250. From the arrival, the staff was very welcoming and helpful. The associate that greeted us immediately acquainted us with a sales employee that was familiar with the particular type of vehicle that was of interest to us. From the start, the interaction with said employee was friendly and helpful. This continued throughout the buying process and on to every associate throughout the process. As first time buyers of a new vehicle, the transaction went as smoothly as it could.

Araceli Martinez

28 de nov. de 2015

Well, you guys are great and we have plans to go back next year and buy a Ford F-350

Ronald Scarberry

27 de nov. de 2015

After less than two years, the battery on our 2014 Ford Explorer was dying. After testing it, the service department replaced it under our warranty.

Donald Hayhurst

26 de nov. de 2015

Time for oil change and tire rotation. Had fuel filters changed, an upgraded part of the fuel filter system was installed (no charge for the part)

Gary Ulbrich

25 de nov. de 2015

Initially concerned that they no longer take reservations for service appointments. However, they took our SUV in quickly and completed all requested service in a timely fashion. Was surprised that there was no charge for the routine maintenance performed. Thanks Lithia.

John Ghosoph

25 de nov. de 2015

Absolutely great! Clean comfortable spacious pleasant helpful!

John Wright

24 de nov. de 2015

Nick was the service agent that I worked with. He was AWESOME! I have had a couple of experiences with your establishment and was not at all impressed. If you had more people like Nick that really understood "customer service"your business would really improve. He was pleasant, attentive and really concerned with taking care of me. Kudos, Nick!

Maria Velasces

24 de nov. de 2015

I live in Madera and was always told to buy local. So I tried to take my business to the Madera Ford dealership. Their customer service via internet sales and service department are horrible. They gave no customer service skills or care what impression they leave with potential customers. Told I would get a call back and didn't, etc. My sister purchased a vehicle from Lithia Ford Lincoln of Fresno two and a half years ago along with the lifetime oil deal. I was with her when she made her purchase and was very impressed with the professionalism of the sales staff. I have taken her vehicle in for service and was impressed with the Service department also. I brought my Van in for service and explained what I wanted done. The Service department went above and beyond in regards to my Van and I came to the conclusion that it would be better to purchase new instead of pumping more money into my tired van. When I arrived at the lot I was greeted shortly after looking around the show room. I told the sales rep what I was interested in and was immediately taken that area. I was looking at slightly used versus brand new. He did not try to change my mind or apply any pressure. We decided on a Ford Escape and they worked diligently on getting me the best deal possible. Within four hours I left the dealership a proud new owner of a 2013 low mileage Escape and couldn't be happier. Thank you Lithia Ford of Fresno for making my car buying experience as painless as possible.

Michael Sigala

24 de nov. de 2015

Everything went quickly and was kept informed.newly re-modeled facilities are very nice.

Felipe Lemus

23 de nov. de 2015

I am a proud Ford costumer! I have bought mainly Ford vehicles all of my life because it was passed down from my father. And now, I'm passing it down to my own family. I love Ford vehicles!My 2013 Ford Flex is an amazing vehicle and is droven mainly by my wife. It was recently at the shop at Lithia Ford and these folks are truly awesome. They work efficiently and are courteous to us. Most of all, I like that they keep me in the loop of information in a timely manner. Like I said, we are a Ford Family and I will continue to be because I believe the automitive department technitians are knowledgeable, efficient and courteous to their customers. Although, we cannot say the same for Lithia's salesmen. We might have to buy our next vehicle at another car dealership!

Patricia East

23 de nov. de 2015

was able to have the recall work done at same time as oil change which was a surprise and the gentleman at the desk was really nice and helpful. it didn't take very long either.

Luis Spera

23 de nov. de 2015

My service was great like always. I like the new remodel. My service advisor was fantastic and explained everything. Keep up the good work.

Theresa Malmstrom

23 de nov. de 2015

always courteous and respectful-the staff value me as a personI went in for regular oil change and I needed only one tire! it was all done in a timely manner-sooner than anticipated!

Lawrence Saffron

23 de nov. de 2015

Staff was courteous, got 2014 focus in and out in record time. Always go to Lithia for service.

Clifford Dodd

23 de nov. de 2015

My tail light had gone out and I couldn't determine how to replace so drove over to the Ford Dealer ship and told them what I want and if it would take lone they said about two hours I said I would wait, well in about thirty to forty minutes it was ready I really do appreciate the service writer Brandon for getting me so fast will be back.

Reuben Shockley

23 de nov. de 2015

Nick understands how to provide customer service. He listened, explained details, and answered questions.So far, the repair seems to have solved the problem.

Katherine Fite

20 de nov. de 2015

Dropped my 2015 Flex off to get the first life time oil change. Was taken care of in a timely manner and car was done in less time than they had told me. Good experience all around.

Mike Jundt

20 de nov. de 2015

The fleet service was really nice. Lithia has doing my vehicle service for 14 years and this last visit demonstrates why I keep returning at 480,000 miles plus.

Susana Gonzalez-padilla

20 de nov. de 2015

Wait time was longer than expected but the service was good!

Haeyoung Jung

20 de nov. de 2015

You did a good job. I deeply appreciated your service.

Cynthia Yniguez

20 de nov. de 2015

...I was about to go to another dealership because of some very poor service however Brandon Puga has made me change my mind. He does make the customer feel good about buying a car or getting work done at lithia the way it should be

Denise Reece

19 de nov. de 2015

Great service. I always enjoy my experience with the staff. I will continue to take my car to this facility.

Brandon Porter

18 de nov. de 2015

I just want to say that they work with you and have great deals to offer. After I dropped my car off they got right too it and about a day later it was all good to go.

Ruben Coronado

18 de nov. de 2015

Ruben Coronado, 5256 W. Locust Ave, Fresno, CAThe car needed a oil filter.

Alan H

17 de nov. de 2015

Nick was a great help and was able to get my Edge back to me sooner than promised!

Allison Hindman

17 de nov. de 2015

They always recognize me and are quick and efficient.

Chris Nevarez

17 de nov. de 2015

Thanks for the great service. fix the problem with no charge. great job!!!

Chip and Beth Davis

16 de nov. de 2015

From service writer to tech staff we have been served by excellent well trained staff especially Thomas Lemon and Jon Launer,from our custom 37 Lincoln Zephyr and 40 Ford Deluxe to our F 250. We have referred car buyers to your dealership as well as people in need of service for there vehicles I trust your people.Chip and Beth Davis

Randolph Albright

16 de nov. de 2015

2013 Escape:Sales staff (Stephen Ash) very courteous and very helpful. My only disappointment was that the dealership could not wait two extra weeks for more down payment to get the vehicle I really wanted. The difference between the two was that the vehicle I wanted had 10,000 less miles and the color interior I wanted.

Wanda Seay

16 de nov. de 2015

I brought my Ford Mustang to the dealer in mid afternoon just to see if they could do an oil change.I was surprised when they said yes.I was informed by service as to due to mileage what might be needed on my car. In all my years I have never had a service person tell me ahead of time. This was useful as not having to bring car back another day. Service man was very polite and appeared knowledgeable.

Kevin Miller

14 de nov. de 2015

Our service adviser, Brandon Puga, was again excellent in ensuring that the vehicle was repaired before returning it back to me. A gentleman that does the right thing.

Wesley Pope

14 de nov. de 2015

They were very helpful. They were very attentive to my needs. The wait time was short and sweet. Overall very satisfied with my service at Lithia Ford in Fresno

Devin Carroll

13 de nov. de 2015

The staff did an excellent job. As usual, the parts were overpriced.

Cornelia Delange

13 de nov. de 2015

Pleasant helpful staff. Great service . Your were nice enough to clean out my pocket book.

Marvin Boldt

12 de nov. de 2015

I was pleasantly suprised at the quality and efficiency of your service. Your service agent Brandon was especially pleasant and helpful with my situation.

Rick Benson

12 de nov. de 2015

Unscheduled trip to Lincoln service dept. Very fast check in. Service done VERY quickly.

Carolyn Garcia

12 de nov. de 2015

Excellent service, we are very pleased with the customer service.

Frank Munoz

10 de nov. de 2015

Purchased a 2016 Ford Explorer. Service was great.

Lonnie English

10 de nov. de 2015

We have no complaints. The salesmen, manager and loan officer were all very helpful. We look forward to bringing our new Lincoln to you for all of our service needs. We also have an F150 that we will be bringing to you for service.

Luis Ramirez

10 de nov. de 2015

We purchased a 2016 Ford Fusion SE, our sales person Danika was GREAT ! The staff was friendly and courteous ! We got an awesome deal and we will definitely do business with Lithia Ford again ! - Luis & Sandra Ramirez

Very Unhappy Robert

9 de nov. de 2015

This is the first dealership in my many experiences that reneged on an offer they gave me on a used car. The salesman made up a lame excuse for backing out. Go to Future Ford in Clovis for honesty and integrity. They honor their offers and stand behind their word. DO NOT consider buying a car from this dealership.

Nacho

9 de nov. de 2015

I had my 2013 Ford F-150 towed there because my water pump started leaking. I was told I would get my truck back the next day. When I called to get a hold of the service writer I was put on hold several times by the receptionist and she was very rude. When I finally got to the service department. I was never able to talk to my service writer. He finally called me back at 4 pm to tell me that they had broke a bolt in the block of the engine. My truck had to stay there in more day. They never offered to get me another car for transportation. This was the worst service experience I have ever had from any ford dealers. I will not return or would not recommend going there for any type of service.

Judy Ryan

9 de nov. de 2015

Routine oil change, new battery installed. Very helpful, friendly & efficient.

Askhat Valiev

9 de nov. de 2015

I have had the best car buying experience of my life. The dealership looks great after renovation, the stuff well trained and very helpful, prices are great, financing is top of the line. I highly recommend Lithia Ford Lincoln of Fresno to everybody who is shopping for a new or used Ford or Lincoln. Good job Lithia.

Rafael Castro

9 de nov. de 2015

excellent service. will definitely return. great staff,

Mark Somma

9 de nov. de 2015

Ford 150, everything was professional. thanks, for the help.

Mark Saldivar

9 de nov. de 2015

All went well. ............................................................................................................................................................................................................................................................................

Erika Bennett

9 de nov. de 2015

The service department was excellent. My only complaint is the service website. Tried to book an appointment online to save time and it wasn't easy to work with.

Dean Ledgerwood

9 de nov. de 2015

I went in looking at ford focus, 2014 or newer with low mileage. I had already researched which car for the price would work best for my situation (commuter 33,000mi/yr). I had a number of quotes lower than Lithia from cars similarly equipped in the Bay Area. Lithia was able to lower their prices to meet my expected price and pay structure. The staff was polite throughout the whole process. I went in not confident Lithia would come down with their prices. Overall I was happy with their openness to negotiate and low interest rates for used car loan.

Fresno Unified School District

9 de nov. de 2015

Dean Payne was extremely helpful in helping me find a Ford F450 Flatbed that I had been unable to locate myself. Outstanding service.

Lisa Anderson

9 de nov. de 2015

Commercial fleet services staff are awesome. Chris Klein goes out of his way to take care of your truck.

Justin Williamson

9 de nov. de 2015

I purchased my vehicle from another dealership, but decided to use Lithia for warranty work. I will never use the other dealership as long as Lithia is around. Lithia employees were friendly and the service was done fast. Rick was the service writer, he was very personable and helpful. Other employees seemed friendly as well. It was a very good experience and I didn't even purchase my vehicle from Lithia. I know where I will go for my next vehicle purchase.

Gail Jiles

9 de nov. de 2015

Many dealerships run the car through the carwash. Maybe this could be an option. Would be lovely for busy people like us!

Fred Coon

9 de nov. de 2015

Had my 2002 Windstar serviced at Lithia Ford. Changed oil in transmisson, engine and flushed the power steering. It made a big difference in performance. Also new wiper blades for winter driving.The people are helpful at the service dept and friendly. Recommend their service to anyone.

Donald Rodriguez

8 de nov. de 2015

Follow up service was done as promised on newly purchased pre owned suv, 2014 4x4 explorer. I consider this extremely important for this car dealership and I will be gladly share this with fellow employees, friends and relatives.

Robert Fry

8 de nov. de 2015

Daniel is great!! Fast, easy and honest. .

Dan Floyd

6 de nov. de 2015

Very nice people and facilities. I was there as a Costco customer. They tell e I was to be presented with a Costco Invoice. I do not recall seeing it. I was just given a price. Other than that all was excellent.

Andrew Bright

6 de nov. de 2015

Great service!! Efficient and very friendly. Definitely would recommend dealership

Cassandra Finlay-cohen

6 de nov. de 2015

Evert time I go into Ford, I'm met by pleasant people who are on a mission to help. I drive 50 miles to be serviced by the Ford dealership. That's how well I'm treated.

Anthony Powell

5 de nov. de 2015

I purchased an F250 Platinum trim Superduty. Theresa Mimms was my sales representative; she was absolutely amazing to deal with and went out of her way to ensure the sale matched terms I could agree to. John Sanchez handled my financing; he also did an exceptional job.

Lanny Vaught

5 de nov. de 2015

Teresa understood my needs and put me in the Flex I wanted, she made the whole experience very smooth.I was in and out in two hours.She was fair and honest, and gave me a great deal! I highly recommended Teresa for the best car buying experience!Thank you once again Lithia Ford!

Nancy Moore

4 de nov. de 2015

Great Service. Keith and Vinny were very helpful.

Amy Thompson

3 de nov. de 2015

Nick T. provided superior service. He greeted me each time, covered every line item on the quote and reviewed with me what was actually done after the servicing.

Terri Novak

3 de nov. de 2015

The staff was very helpful. I was happy that a shuttle service was available.

Irene Martinez

3 de nov. de 2015

I was very surprised how quickly my vehicle was completed.. In the past I made an appointment and waited almost two hours. This time I was done within 45 mins... Very happy! Thanks

Chester Rouse

3 de nov. de 2015

Our transaction went very smoothly even though there was a "Grand Opening" celebration for the remodeled dealership building ongoing at the time of our purchase.

Christopher J. Quinn

2 de nov. de 2015

I was happy with everything except wait time... It took 2 hours to get in and out for an oil change. I didn't have an appointment and it was late on Saturday morning so I expected as much. So, I just relaxed in a very nice, remodeled waiting room and enjoyed some college football. Thanks for getting us in!

dave

2 de nov. de 2015

I had a small problem, and the service manager and the service foreman corrected all 110%

James Lynch

2 de nov. de 2015

Good service - good service manager. Everything was explained in detail and was very helpful.

Monte Young

2 de nov. de 2015

Chris Klein always goes out of his way to give 100% service to his clients. His efforts are very much appreciated. He keeps us coming back to Lithia Ford again and again.

Peggy Hicks

2 de nov. de 2015

Me Keith Miler is awesome!! Courteous, helpful and very great to work with!! I apologize don't remember Ms will I paid my amount to but also!! Ps. I love my Ford!!

Treg Fischbach

2 de nov. de 2015

I would like to thank Don Merrick for the wonderful experience both me and my wife had.... Treg Fischbach

Bronx

31 de oct. de 2015

From tthe time I was introduce to Stephen i felt relieve, here's a salesman that wasn't pushy but down to earth guy. He was stranger, you how we prejudge people, he's that type of salesman/friend that I/you would invite into your home & have dinner.

Max Younkin

31 de oct. de 2015

satisfied. service representative was very friendly. and seemed truely interested ion providing good service.

Priscilla Barrios

31 de oct. de 2015

Ford Fiesta. My first time purchasing a vehicle on my own. Everyone was so nice and helpful. My tire pressure light came on. I had low tires and the fixed it very quickly. I am very happy with your service. I am always greeted when I go there. Never have to wait long to conduct business. I appreciate your service.

Steven Merrill

30 de oct. de 2015

Clean, redone facility, prompt friendly staff, and good value for the dollar. No razzamatazz! Just done right the first time.

Gary Millsap

30 de oct. de 2015

It was an unexpected breath of fresh air as past experiences with dealerships have been infused with long delays and attempts to push extra services on you. Lithia got me in gave me a rental and had my car out at the time it was promised without attempting to push extras on me.

Russell Spencer

30 de oct. de 2015

Went there found the vehicle we wanted, staff not too pushy but there to answer questions and find what we wanted. Can still remember the look on salespersons face when we said we didn't want to finance but pay cash. It was like who does THAT??!!!!! anymore.

Michael Lukens

30 de oct. de 2015

A great no-hassle experience. Mike from Service was welcoming and clear on the work that would be done and how long it would take. No surprises -- which I like!

Breanna Dalmatoff

30 de oct. de 2015

I think it would be cool to have the option of a courtesy car especially when your car is in the shop for a week because of a "characteristic" of my Ford Focus SEL - 2012. My experience was good besides that and Rick was awesome!

Anthony Caudill

30 de oct. de 2015

Good service and very convenient to offer Sunday hours.

Daniel Chalfant

30 de oct. de 2015

I love bringing all of my vehicles to Lithia Ford, My advisor Keith Miller is always very welcoming and has my vehicle ready when promised. And the remodel of the dealership is amazing.

Lois G

28 de oct. de 2015

Hugo was a great help. my car was fixed and I was back on the road in no time at all Thanks Lithia Ford service !

Alice Reyes

28 de oct. de 2015

Escape ,2013Everything was taken care of and on time....great staff to work with

Zena Metzger

28 de oct. de 2015

My service rep was very helpful and all my concerns were resolved, I am very happy with the results.

Mark Curfman

28 de oct. de 2015

We wouldn't take our Mustang any where else. Clean, and always courteous .

Richard R Rey

26 de oct. de 2015

i like that your service is quick, friendly and i enjoy your hot coffee n your donut i will all way come back.Rick was very helpful n friendly THANK YOU ALL

Barbara Betz

25 de oct. de 2015

The service was as expected, pretty efficient. I'm not sure about the added suggested service, whether it was necessary or not.

julenda

23 de oct. de 2015

Matt our salesman was great. Before we drove in from Paso Robles, Ca., we had contact with Matt, via e-mail and phone. When we got to Lithia, he had the cars we asked about ready for us to review. He answered all our questions. A great car buying experience!!! Bill in finance was also great. We got in and out.

Colton1940

23 de oct. de 2015

I owned a dealership and I understand the importances of handling customers well. Also it is imperative that your salespeople learned to be good listeners.

Robert Sloan

23 de oct. de 2015

Needed a part replaced, order came in quickly, installed in a short time, very professional. Thanks.

Beatriz V

23 de oct. de 2015

I have a 2014 F-150 the service was great and my service adviser HUGO keep me up to date of my maintenance throughout the day best service ever

Julenda Rossi

23 de oct. de 2015

Matt was great!!!!, He got us in and out. He did all the work while we went to our grandson's football game. When we got back Matt got us right into Fin. Bill explained everything. Got us out in a timely manner.

Reuben Shockley

23 de oct. de 2015

Nick did a great job signing me in and taking down my requests and concerns. I had two quality issues, one was completed; the other continues to be a problem. The right tail light marker lights work intermittently. Mostly they do not work. Nick observed this at check in and made notation of the issue; yet when I received the work order at checkout the comment read: "could not duplicate". When I checked it the following morning, the light was out and is still out. I would like the tail light unit replaced. Beyond that, everything was great.

Bienvenido Obligar

23 de oct. de 2015

Had oil changed, I think last Saturday. As soon as I drove in a very nice gentleman greeted me , had his clip board and took all the info from the car while all the service advisors were with the earlier customers. (I think he was the team leader of the advisors).your staff definitely has teamwork, courteous and caring attitude. Then my auto advisor Luis Spera tookover. Luis is the best, very nice, kind,courteous and he explained what needs to be done and made recommendations. Definitely buying my next car at Lithia and service maintenance. Best program that lifetime oil change plan.

Rafael Pena

22 de oct. de 2015

Offer rental or loaner cars to customers that are having problems with their new cars free of charge. Makes a huge difference in customer service. I was only offered a rental 3 days into my car in the shop

Melinda Mcallister

22 de oct. de 2015

We purchased the Ford Fusion, 2013 and it is a fantastic car. Christobal was an excellent sales person; he knew every feature of the car. He was extremely professional and very helpful. Christobal set an appointment with me and Vinnie to go over the all the electronic features. Vinnie was extremely helpful. I am 58 years old and it feels great driving a new car! The financing was easy also. Bill worked with Golden 1. Melinda McAllister

Cathy Hale

22 de oct. de 2015

The service was excellent, the service manager gave me a accurate estimate of repairs, the work was done fast. It is always nice to not have to wait around for your car! I have been there for service ever since I bought my car at Lithia, I do not have any complaints about any of the services I have received.

Bruce Cambern

21 de oct. de 2015

I had my 2015 F-150 serviced and it was done quickly and perfectly. Lithia provides the absolute best service each and every time I bring my vehicles in. I would not use any other dealer or service facility.

Richard Owens

21 de oct. de 2015

The team diagnosed my need for a new tire, secured one and replaced while I waited. Great job as always!

Rodney Remington

21 de oct. de 2015

New waiting room is great. Wifi is great. Oil change should take less than an hour. I Waite 1 hr 45 minutes.

Todd L

21 de oct. de 2015

Very quick, oil changed, tires rotated and balanced, "Great Service"

tbeirne

20 de oct. de 2015

Brandon from the service department took car of my Feb with an oil change and ensure the vehicle was cleaned and return to me the time I was promised. Keep me in the entire time my truck was in service. Very grateful for that type of service received. Usually that type of service is toward more the high end dealership.

Sue Mcgowen

19 de oct. de 2015

I was very impressed with the wait time - only an hour!

Stan Rosson

18 de oct. de 2015

I took my RV in for warranty work on the motor and I was met by Jeremy who was very knowledgeable with my problem and asured me that all would be taken care of to my full satisfaction.after finding the problem Jeremy kept me updated on the progress of the repairs and made me fill comfortable that the techs were doing a complete check of my engine and had found several issues and corected them all.When the job was completed I recieved a notification from Jeremy that the job was completed and that I could pick up my RV anytime, and that the intire repair was covered under warranty.This was my first visit to Lithia Ford of Fresno and because of people like Jeremy I will be back and send my friends and family.Very satisfied CustomerStan Rosson

nana d

17 de oct. de 2015

The whole experience was good, The salesperson was helpful and very thurough. His knowledge of the vehicle I wanted was helpful, I felt comfortable thru the process.

Nick Rubalcaba

16 de oct. de 2015

staff is always helpful, shuttle service is very convenient, service is great.

Becky Cairns

16 de oct. de 2015

I made an appointment for a repair because of a recall on my Fird Fusion. Your team was so friendly and efficient. Brandon went out of his way to accommodate my needs and make sure I was happy with my repairs. It was obvious that Customer Service is a priority at you dealership. It was a pleasure to do business with you and I will be back for sure. My only recommendation would be to streamline or organize your check in process. I arrived before my 9:00 appointment and it was unclear as to where we pull in and go. A girl did come out eventually and put a number on my car and she was pleasant but I was unclear as to what was going on. People were wondering if others were being serviced ahead of them and who had an appointment, etc. just hectic. After that, the customer service and repairs were outstanding! Thank you and thanks to Brandon.

Michele Vierhus

15 de oct. de 2015

See previous page for my review and comments on the service dept s politeness, professionalism and willingness to solve an accidental problem.

Sandy

13 de oct. de 2015

I found my future car on cars.com and called the dealership, Theresa Mimms answered the phone. Theresa and I had such a wonderful conversation that I drove from the Modesto area to purchase my used Toyota Avalon and love my new car. She was very personable and very good at her job, it was worth the drive to Fresno. I also had the pleasure of working with Zack Itehad in finance, he was very personable as well and put me at ease during all the paper work that had to be done. I highly recommend these two people for future purchases.

Gerald Allen

13 de oct. de 2015

The salesperson was very helpful in finding the F150 Platinum I wanted with the options I was looking for. The training I was given after picking up my truck on all the systems was extremely helpful.

Ruby Garza

13 de oct. de 2015

2015 Focus. the experience was a good one. the staff was very helpful and courteous. I made my own decisions without feeling like I was pushed into it. My salesperson Jimmy answered all my questions and explained all the bells and whistles in this Ford Focus. :)

Christiana Dasilva Farminer

12 de oct. de 2015

Fast and friendly service. Vehicle was dropped off at my work. Made things easy.

Rick Wilkinson

9 de oct. de 2015

Arrived for service early afternoon without an appointment. Was greeted immediately and helped a few minutes later. Keith Miller was very professional and courteous. Work done and truck returned as promised.

Lois joy

7 de oct. de 2015

I found the perfect car at Lithia Ford I got a new Mustang no high pressure from anyone and a great experience they also do a great job on going over all the features of your vehicle

Marcus J

3 de oct. de 2015

It's the best dealership I have been so far. All processes were done fast and professionally. Stuff is very knowledgeable, helpful and with a lot of positive attitude. Good job Lithia Ford Lincoln of Fresno. I will come here again for another car for my family. Recommend to all Valley folks.

E. Scott Barcus

2 de oct. de 2015

Staff is very accommodating. Service and repair are always done with care and as I always wait for my car the waiting area is comfortable.

Rudy

1 de oct. de 2015

Thank you" Service is always great and you guy's rock

bandit123

30 de sep. de 2015

I made an appointment for a scheduled oil change. It was called to my attention that an oil filter should be replaced. I agreed to having it replaced and I am happy.

Candice

24 de sep. de 2015

Christopher Klein is the BEST. He has consistently give us GREAT service. Our vehicles are always ready early and we have never had to bring them back because they skipped something. Chris is AWESOME.

David the Lincoln guy

23 de sep. de 2015

As soon as I saw the AD on TV with Lincoln MKZ i fell in love with this car. I found out who is the dealer in the area, it is Lithia Ford Lincoln of Fresno, I called and made an appointment with Chris Zapada. He is young and very professional gentlemen who introduced me to my future car. The who process was pretty fast and super easy, i have traded my car in and got a great deal on a new car with a super low payment for the true Luxury car. Absolutely loved my car buying experience, defiantly recommend this dealership to anybody who in search of a Ford or Lincoln cars.

Local matters

21 de sep. de 2015

Bad sale and service. Don't care about a long relationship. 1 and done, they won't be around with this sales and service staff. Don't care about local people.

Lfmahoney

21 de sep. de 2015

Wayne Bridges was my salesman three years ago and this second experience was even more phenomenal. I loved both experiences and enjoy driving my new Lincoln Navigator. The dealership was great and Wayne is first caliber.

Karee Rowley

20 de sep. de 2015

what I don't like is having to wait for one and a half hour, to have a oil change.

Rashed

18 de sep. de 2015

No place like it in the valley! This dealership caters to their customers leaving you completely satisfied every time.

Elizabeth Urien

17 de sep. de 2015

I thoroughly enjoyed my experience with Lithia Ford Lincoln. My sales rep was very patient and knowledgeable. He treated me with courtesy and respect. He gave me all the options available in the cars I was reviewing and helped me to weigh my options. The only downside was that all the cars had black interior which didn't make much sense living in the very warm and even hot climate in which we live here in the Central San Joaquin Valley. Other than that they had a wide variety of models and colors which I appreciated. I was able to find one that suited my needs and taste.Overall, I am very happy with my car. I am learning more about it every time I get behind the wheel and I am happy I decided to go to Lithia Ford Lincoln for my new car. Everyone in the dealership was great. Thank you Al and Vinny.

VS

17 de sep. de 2015

I have gone to the other Ford dealer and I will never go back !Lithia Ford is the BEST !!!! and I had to drive past the Clovis dealer to get to Lithia Ford

Bluepitgirl

12 de sep. de 2015

Everything was excellent, I will be buying cars from there! And recommending people to go there! A+A+A+ The best customer service! Very helpful

Allison

10 de sep. de 2015

Staff friendly and helpful. Bought Lincoln and had several follow up calls to see if I was happy. Went back and had customer service explain how everything worked. Went back again because there is something wrong with front window and they are going to replace, no problem. Everyone is very helpful and nice. No pressure.

edgeofzen

9 de sep. de 2015

great service, great staff, decent price, convenient, love Ford products !easy access with convenient shuttle service for maintenance appts etc.dealership getting a facelift and will look even better soon

Morty56

8 de sep. de 2015

Sales staff easy to work with. Polite, professional, what else needs to be said. This dealership rocks. They make a customer feel welcome, and act like your important as soon as they shake your hand.

MG316

4 de sep. de 2015

Stephen was courteous and respectful. He was such a pleasure to work with. Made the process so smooth and easy with absolutely no hassle like other dealers.

LuvFusion 2016

4 de sep. de 2015

I went into the dealership for general servicing of my 2014 Ford Focus. But left the dealership with a brand new 2016 Ford Fusion. I had no intention of purchasing another vehicle. This was the best and smoothest experience in car buying that I have ever had. The salesman, Frankie was so down to earth and personable and made the experience and my final decision very easy, non-pressured and relaxed. The sales paperwork was completed quickly and easily. Everyone involved in the process were professional and personable and made sure that my needs and budget was the main focus.

Dea2701

31 de ago. de 2015

I am very pleased with the service I received from the service department. The service was fast and courteous. From the time I arrived the all of the staff was very friendly and took care of my vehicle in a efficient and a timely manner.

GregoryBarfield

26 de ago. de 2015

Called Matt Powell who has worked with us on other deals here at Lithia Ford, and that morning when our appointment time came, he had the Explorer she wanted just as soon as she saw it!! Zach got the paper work done in Finance and we were out the door.

Ashleyrenea

13 de ago. de 2015

I totaled my car and was in need a of a new vehicle. I went to Lithia and had probably the BEST experience I've ever had at a dealership. Fast, attentive, polite! They even assisted me with a rental while my new vehicle was being checked out. Would definitely recommend!

mschroeder

13 de ago. de 2015

I was concerned with buying a Ford, I have been a Audi, Volvo, Toyota owner for decades. After vast amounts of research I visited the dealer ship. The sales persons, Fong, was low pressure, well informed, professional, and friendly.The finance folks worked hard to get a deal I would like, and did! My only remain concerns will be addressed as the car ages and the miles add up! Will see soon also if the Service department can match the great service I received at Audi of Fresno, so far I have no doubt that it will!I have already pegged at 55.4 mpg on my 50 plus mile trip to work in the AM. (granted it is down hill most of the away, the best I ever got with other cars was low 30's). That's savings already starting to pile up!!!

Mike

4 de ago. de 2015

Casandra was great! Very friendly and very helpful. The drawback is your WiFi doesn't work. It needs to be upgraded to cover more area or greater bandwidth.

Luv toward

2 de ago. de 2015

I had great deal offered on Ford Mustang on the phone and decided to come check it out It was nice sales people are very polite professional along with Managment team I do enjoy my ford thank you

Nate

24 de jul. de 2015

Bought my first baby ford GT oh boy this is my dream and main thing headache free Love this place and will recommend to come check it out

Habibi

24 de jul. de 2015

I came for Ford Mustang GT and I found it here at great Price color and service I have received can't not to leave a good review and thank you guys

Donnie

21 de jul. de 2015

Excellent overall service every time I come in for anything.

Terri

19 de jul. de 2015

Received my car back days before it was promised. Chris was very helpful and knowledgable. He had someone from the rental car agency there and waiting to pick me up before I even realized he had arranged it! Dropping off and picking up my car was the easiest repair I have ever experienced.

Cathy Frost

17 de jul. de 2015

As usual it was a great experience. Very customer service oriented.

David Crain

16 de jul. de 2015

Richie kept me informed of the status of my truck each day without me having to call.

Greg Grigsby

10 de jul. de 2015

Very easy buying experience. I was kind of surprised that after a visit to have seat and floor treated that they didn't wash our vehicle. Other dealerships I've dealt with always returned our vehicle clean, not a big issue just surprised me

Mike Lee

7 de jul. de 2015

Came to buy Fusion but ended up buying Lincoln MKZ at the special price, Great Deal, Great People work here, Great Dealership overall. Would highly recommend to check this place out. Much better prices than anywhere else.

Susan

7 de jul. de 2015

The vehicle was ready in a timely manner. The vehicle was fully detailed while in the shop. They did a great job!

Maria

6 de jul. de 2015

The facility seemed to be under repair so it was a little warm in the waiting area. The overall repair was fast, however, I wish they had asked if there were more concerns with the car. After I left, I realized I wanted to ask about the smell in my air conditioner. I just changed the filter and it still seems to smell. Also, I asked if there was anything else my car could be expected for since I've had it a year now, and they said not really, but I didn't feel that was a good answer. I feel they could've made more suggestions.

Russo Victor

2 de jul. de 2015

I just bough my new Lincoln MKZ...Its such an amazing car with so many standard options which comes free while other brands charge for it and the price of this Luxury brand is lower than others too. I'm in love the way car handles, feels all premium and so technologically advanced piece of machinery. Good job Ford/Lincoln for bringing our true American Luxury brand back !!!!!!

Richard Williams

26 de jun. de 2015

So far I have had the best experience of my life buying a new car. There Truck selection is excellent along with customer service and professionalism. I highly recommend this business to anyone who in search of a new car. Very happy customer!!!

ruslan_tatarin

24 de jun. de 2015

I have bough Lincoln MKZ which is incredible deal for such a luxury and loaded car. The Lithia company is very well known. My family bought many cars from them in TX. This dealership under new management and what a dramatic changes. I love it and recommend to anybody who wants a good quality car made in USA !!!

Kim Myer

24 de jun. de 2015

I've had my Focus in for service twice, and both times I was very satisfied. The car was ready in a very timely manner. Chris Klein is a pleasure to deal with and really knows his stuff! You're lucky to have him as a member of your staff.

John

23 de jun. de 2015

Great job,everyone is treated with respect so hurry on down and check out a new rapture F150 today

ou812too

20 de jun. de 2015

Every individual that was involved in the purchase of my vehicle was simply perfect. Professional in every way!! A perfect buying experience! Lithia Ford is the only dealership I choose to purchase a vehicle from in the central valley.

Lorna McDivitt

18 de jun. de 2015

Had a very good experience with our first service appointment. Staff was excellent to work with.

KC

18 de jun. de 2015

I was very happy with the online scheduling. Service was quick and effective. Personnel were courteous, professional and friendly. What else could you ask for?

Tamara Schindler

18 de jun. de 2015

i loved the online process. It was a really smooth process and there was no haggling:).

Daniel Franklin

13 de jun. de 2015

Salesmen were very helpful and courteous.Give 100% rating on their performance!

Luv toward

12 de jun. de 2015

Inhappend to buy at Lithia ford Lincoln of Fresno I was greeted well advices what and how everything works Purchase went smooth headache freeVery professional personalPleased with my car payments high recommend

C Rocca

12 de jun. de 2015

Great service - Mike Renner was awesome to work with!

Oergel

9 de jun. de 2015

Best service department in town. Great auto detailing

abe1

5 de jun. de 2015

Scott Rhoan is the BEST service adviser I have ever had the pleasure to work with. He is considerate, knowledgeable, and a genuine man. And his honesty is beyond great. What an asset to this company!

Robert

5 de jun. de 2015

Great service although two hours waiting for an oil change seems long.

Kirstine McAllaster

5 de jun. de 2015

Don Merrick is the best!!!! Thanks so much for your willingness to go the extra mile. Love our new car!

Matt & Gianeh

4 de jun. de 2015

We were very pleased with the entire process. We love the truck!

Toni

4 de jun. de 2015

Keith Miller and the Lithia Team are awesome. They make sure that your vehicle is well maintained and that the customer is comfort and satisfied. Service with a smile.

Ms. James

4 de jun. de 2015

From dropping the car off to the service repair to the shuttle service, I am very pleased with Lithia Ford's Service Department. They took very good care of me as always. Thanks so much!

Deborah Viloria

1 de jun. de 2015

Overall service was good.Got me into a rent-a-car when they found out they would have to keep the car longer than expected.I do have an issue with 1 tire cover that seems to be peeling & to this date of 6-1-2015 still have not heard from the dealer regarding this and I was in there for service on 5-19-2015 so I'm still waiting for a answer regarding this issue.

Eleanor Gale

1 de jun. de 2015

I have always enjoyed a friendly, courteous and experienced visit at Lithia Motors in southern Oregon and now in Fresno when attending to anything on my car.

Steven Phipps

25 de may. de 2015

Went in to lease a car for our daughter. She needed it for college. We got her a Fiat 500e and she loves it! Thanks Fiat of Fresno! Thank You Brandon!!!

Ken Kawaguchi

23 de may. de 2015

Time waiting was a little long and had an appointment!!

decab

21 de may. de 2015

The test drive went well. I would improve on the "numbers" part. I asked several times to see what the car numbers would be with different APR terms vs months (48, 60 72 months) vs leasing. I also had an Xplan Pricing and didn't want to deal with the BS of the walking away and getting permission from the boss, and doing the back and fourth thing. I know how the game works, and I wasn't interested in it. The 5 hours I spent there could have been done in a hour if Steve would have listened to what I wanted instead of trying to play salesman. I also didn't like how the rebates were showing up online through FordPartner.com were not honored at the dealership. I know they were "holding on" to them as leverage. I also didn't like how I had such a great credit score and they said the interest would be 4.99% until I said, Im not paying that; then he casually lowered it to 1.99%. Im also not happy that i wasn't financed through Ford Credit. Had I have been, I know I would have received an additional $1000 rebate. I also had to join a credit union to get the loan, which I wouldn't have agree'd to had I been told I had to open a checking account at a bank. When I emailed the dealership about the possible (commission fraud) loss of a rebate, they were very quick to disclose that I signed a contract before telling me it would have negated another rebate. At least act like you care. I also wasn't a fan of having the survey laminated, shown to me, and discuss how I need to put a perfect score in order to make sure they get paid a bonus since they have kids to feed. I don't care about your commitments to your family, I care about my commitments to mine. And I feel like I lost $1000 in rebates, why should you score $750 bonus when I didn't score mine? On top of that, I sold my car to them, and I realized I was undercut in price. How? Well, the next day it was listed for sale $6k more than what they bought it for. So they wouldn't bud on the price of what they would sell the car to me for, but they could have given me more for my car to make the difference. I am also refinancing the car through my credit union since I didnt like how I have to have another bank. Oh, I am going to copy and paste this to the review websites. Steve will give you oil changes for life, a $399 value, but will try to over charge you on the APR, underpay you for your car, and avoid giving you the rebates. Again, how do I know? The internet is great. And it also has a True Market Value thing you can google and dealerships will honor the price if they are associated with that web site. I highly recommend it. And to be honest, I was expecting most of the pony show. But what REALLY got to me was the laminated survey. So I answered these questions honestly Im not saying Steve is a liar (he just isn't upfront with you, unless you ask questions), he is just trying to make money instead of truly and genuinely trying to get referrals (which would make him more money). So I have been recommending Future Ford.

Leonard Cairney

15 de may. de 2015

Wayne Bridges is the main reason we buy there.This is our 6th car purchase from Wayne.

Ford Guy

13 de may. de 2015

no high pressure, knowledgeable sales person, worked fast, no all day purchase. Salesman knew his product. Clean quiet dealership. Good product great value. Nice vehicle

Spotdog

5 de may. de 2015

Iam from Oklahoma City visiting My Parents in Fresno. I was due for Service on My Mustang. Chris &Brandon did a great job getting My service & Detail of My Vehicle in less than 2hrs,Along with a lower price for service that was agreed upon in the written estimate. THX Much.

Javier

25 de abr. de 2015

My edge was serviced by the dealer it was competed as promised

Franklinmd

21 de abr. de 2015

Warranty work, done well, and on time. Totally satisfied at this time, how more do you want me to wright, I did not win the Lithia Lottery! or did I?

Kathy Serrato

17 de abr. de 2015

I took my car in to have a seal replaced due to a recall. I hadn't heard from anyone all day so I decided to call and find out when my car would be ready. I called four times (between 2:30 and 4:50) in order to find out whether or not my car was ready because I get off from work at 5:00. I was told that I would be called back once someone knew what was going on. I spoke with a female and explained that I needed to know if my car was ready. She placed me on hold to look into it; when she got back on the line, she simply said, "Your name is not on the list". I told her that I needed to know whether or not I should find a ride home from work and I needed to know right away when the car would be ready. Her reply was, " I don't know what to tell you." That left me very frustrated and upset. I called back at 4:50 and spoke with Hugo, who was great to work with. Hugo apologized for the inconvenience and offered to have a shuttle driver pick me up and said Ford would pay for a rental car for the day. Hugo even had my car washed. Even though I was frustrated I did end up having a good experience and would go back in the future for service.

Farm123

17 de abr. de 2015

Work was done in time they said it would take. I try to maintain my vehicle , but am not always sure I ask for the correct service. I ask for all necessary service and this time I was told that I should have had some work done at 30000 miles. How do I make certain all service that should be done is done

Newmbe

16 de abr. de 2015

Your service department is very much improved. Each time I bring my MKX in for service, I am very satisfied with your service, and they did a great job with thewah and dry!

normalperson

9 de abr. de 2015

Had work done on our daughter's car. After picking it up, we noticed that it seemed like the problem still existed. Took it back and they made it right at their expense. Really appreciated that!

ladypat

8 de abr. de 2015

Brought Jeep in early to do brakes and drums and took longer than promised but still done in time for me to pick up my Grand-Daughter from school.

bkhoe2750

8 de abr. de 2015

The service rep was a complete angel my husband was elated with his honesty and professional mannerizum Thank you so much we will ask for him again .

Driver

7 de abr. de 2015

There was a HUGE improvement in the communication with the people behind the counter who usually ignore me and don't even make eye contact, or say, "I/someone will be with you in a moment." True, it was less busy than normal, but I felt either the staff was different, or someone has given them a kick in the butt!

GregoryBarfield

4 de abr. de 2015

Dropped off both my cars for service, great service and price. fast drop off and pick up when ready, all in one day for both vechicles

Cyberdavis

4 de abr. de 2015

Big Jon diagnosed the problem of an injector that was bad on my 04 F 250, They had all been replaced and one of the new ones went bad after a short time so it was replaced under Ford's warrantee. I'm really pleased with the level of expertise at my Lithia Store.Chip Davis

New car owner

30 de mar. de 2015

Was only planning to "look" on this day. But everything went so well I ended up buying. First, I was not hounded by salespeople. They didn't bombard me when I got out of the car. There was no pressure, they were happy to show me any cars and offered to let me test drive right away. Once I did decide to buy, I figured I would be there the rest of the day, but surprisingly even that process went very smoothly and quickly. As much as everyone dreads the car buying process, I must say they made this very, very easy.

Rose Shafi

21 de mar. de 2015

Matt helped make the car buying experience a wonderful one! It's always nerve wrecking making a huge purchase, but Matt listened to our needs and worked with us to get the car we wanted at a great deal! I would highly recommend him for any purchase at this dealership! Very professional and knowledgable!

Debra

20 de mar. de 2015

I ask for Chris every time I need any type if service. He's friendly, informative and all around great guy.

Ray Conklin

15 de mar. de 2015

The staff is always respectful and polite. They address me as "Sir."

Vito Angiuli

14 de mar. de 2015

Excellent Service department, always courteous and professional.

Florence Hughes

12 de mar. de 2015

Pleasant friendly atmosphere. Efficient, great communication about upcoming appointment.

Myrell Vicory-Jones

9 de mar. de 2015

I was in without an appointment and things went smoothly without any complications. I was in and out within an 1 1/2 hours (approx.). I love the fact that you provide coffee and muffins or donuts or something to eat because when I get up early.... I do not get the chance to eat before I bring in my truck.

Marty and Janet Garcia

28 de feb. de 2015

We are satisfied with the service we received when purchasing our new vehicle!

Lynn Button

28 de feb. de 2015

The service workers were courteous, thoughtful and extremely helpful with my service.....

Austin

27 de feb. de 2015

I called Jeremy Farmener about servicing my truck and he was very helpful. He was honest about his pricing and what needed to be done. They did a very good job. Thank you to John also who did the actual repairs. Excellent job by all!

Donald Wisener

25 de feb. de 2015

Had my car serviced Keith did a great job helping me it took a little bit longer than I thought it should.

Cathy Wilson

22 de feb. de 2015

My 19 yo daughter was traveling from San Diego to Fresno pulling horses when our truck began to act up. A friend facilitated getting the truck to Lithia where Richie went above and beyond to provide quick diagnosis and expressed concern for our situation. Richie got the repairs done quickly, communicated effectively, was within his quote, helped facilitate the shipping of our truck back to Temecula, and was always pleasant. From afar, I am in Texas, I felt confident that Richie had my daughter's safety at the forefront of his mind. Thank you Richie!

SweetCrys_27

21 de feb. de 2015

I recently bought a Ford Focus. I chose Lithia to get my first routine service done & that was a big mistake. I made an appt over the phone, no problem there. I showed up right on time, and with 3 service advisors standing in front of me, not one of them acknowledged me nor did they offer to help me. I believe his name is Kyle, kept making eye contact but then would just look away and pick up the phone. Only reason I know at least one of their names is because I over heard him say it on the phone. After what seemed like 10-15 min gone by, one of them finally picked their head up from their computers and asked how they could help me. I told them I had an appt to get my car serviced. The only thing I was happy with was the work of the technicians. Great work. I didn't even get a phone call letting me know my car was done. I had to go in and ask and one of them said "oo yea its done". Well, geez thanks for the courtesy phone call guys! I've worked at a Chevy/Toyota dealership for over 4 years & I've never seen a group of horrible advisors like the ones who were at Lithia. Sad to say, I was very disappointed with Lithia's service advisors and will pick another Ford dealership next time.

ChrisC

20 de feb. de 2015

Michael Renner did a fantastic job facilitating a sale with me in NYC. No pressure, with honest integrity in sales. He was working hard to make sure that I stayed in my budget and didn't show me items that were out of the range. He listened and waited. Michael Renner is a true sales professional. Stellar work! Highly recommended.-Chris C (NYC)

Heather Hoffman

10 de feb. de 2015

Amazing customer service! Steven Ash took great care of me and made sure I got into the vehicle that I wanted with all the bells and whistles. He also took the time to make sure I knew how everything in my new vehicle worked. He genuinely was concerned with my complete satisfaction.

Ann Bell

5 de feb. de 2015

I had an appointment for 1:30. When I arrived a sign in the service department said those with an appointment would have at least a 1 1/2 hour wait. Why bother to get an appointment for a 20 minute job if there is that long of a wait? You should rethink how you book so their is not that long of a wait.

tbeirne

2 de feb. de 2015

Mike Renner took the time to answer every questions about the sale of the Mustang. He truly confirm that all details of the car had been addressed before the purchase. We were treated like family. Took the time to go over the history of the newest mustang. Very grateful for all his understanding. Let us drive the freeway and city streets to show how the mustang handles. . Very nice person to work with. Spend over three hours drilling the poor sales man..

Le Ann

30 de ene. de 2015

I did not have an appointment on a Saturday. I needed a oil change. I had to wait for the tech to come to the car, I waited for 8 minutes, then I went inside. Its was about 11am,and on a board its said appointment wait time was 2 hours and walk ins was 2-3 hours. After the tech started my paperwork a guy came and said no more walk ins. My tech said that I was the last and finished my paperwork. My tech was great and had my car done in 2 hours.

Guy

29 de ene. de 2015

Very friendly and willing to deal with you in a helpful way.

Marilyn

15 de ene. de 2015

Scheduling for service online convenient & confirmed via email, w/service rep name. I made early (7am) appointment and waited for my vehicle. Very short wait and process smooth. Good customer service.

Graybar Ouside Sales - Account Management

13 de ene. de 2015

Was very please with the quick turn around time to get the recalls completed. Was flexible in getting my fleet vehicle in for repairs and provided all documentation required. Was complete, accurate and all done in timely process. Thank You Graybar Outside Sales - Account Manager

Owen Purdy

5 de ene. de 2015

Scott Rhoan Is an Excellent Service Advisor. I would buy from Lithia just because of his service.

carbuy1

1 de ene. de 2015

Buying my Ford Focus was simple and pleasant. Zack was very professional, friendly, informative and made the buying experience fun. I didn't feel pressured and would recommend Lithia to my friends. Best part was driving off in my new wheels. Thank you Zack.

Larry S.

27 de dic. de 2014

Chris Klien is excellent, always gives great customer service and thus I am Completely satisfied with everything!

Steve

21 de dic. de 2014

Lithia did a great job all the way around. We've been working with them for many years I've always been satisfied. Not only is the service trustworthy but our sales experiences have been great too.

JEgbert

19 de dic. de 2014

Lithia Ford is professional and courteous. I will recommend them to anyone.

Carol

16 de dic. de 2014

The only thing the guy that did the work on my vehicle forgot was the little tag that is usually placed inside the car that tells you the mileage or date to get the oil changed again.

John Kennedy

13 de dic. de 2014

Very satisfied. We have been with Lithia Ford for over 14 years.

Virgil Arnett

12 de dic. de 2014

service went smooth and fast , in and out of there !

Rod Ingram

10 de dic. de 2014

Buying a car is like going to the dentist, people don't do it because it's scary and painful. My salesmen, Zac and Dan at Lithia Ford of Fresno treated me and my wife with respect. They were there from the first step to the last step, they were not about "The Deal" or "The Dollar", they very quickly educated me and my wife about the entire process in a way both me and my wife understood. They treated me and my wife like you would treat your mother. Thanks Zac and Dan for renewing my faith in dentists ;-) I'll absolutely be back SOON for my new F-150!!!!! POST THIS EVERYWHEREso that all can read of Zac and Dan's AWESOMENOUS....(p.s I don't think that's a word but it's true)

stacy

5 de dic. de 2014

Steven Ash was great to work with for our new purchase. Would recommend to ask for him as your salesman for any one looking for a car purchase.

Mark Saldivar

1 de dic. de 2014

Always a pleasure working with Dean Payne. I have worked with Dean on several vehicles over the past several years. Always efficient, friendly, and responsive.

David H

26 de nov. de 2014

Prompt service appointment. Returned my vehicle faster than I expected.

Pete Howland

25 de nov. de 2014

I was very pleased with the service at Lithia Ford, they were busy but they took the time to acknowledge me and I was helped quickly and professionally. My car was finished when promised and washed! Thank you to Chris.

Walter

16 de nov. de 2014

Lithia Ford bought Fresno Lincoln Dealership I have been buying Lincoln since 1990's. Scott R. in service and Wayne B. in sales are the only reason I go to Lithia. Drop off my car for service with Scott on Friday, Scott stated he was going on vacation the next week, so Louis would be my advisor. Scott stated parts had to be ordered, so Monday should be installed. I called Monday afternoon hourly to check on car status. I work 45 minutes away, my daughter works graveyard at local hospital need to juggle transportation. Finally on Wednesday I called parts department to check status, parts came in. Would have Louis call me to update. Finally on Thursday afternoon Louis calls and give me a vague update. It might be ready at five or at least by 10am on Thursday. Finally on Friday morning left message sorry no one called you , your car is ready. Sorry, I told my collegues and coworkers about service and not to use Lithia for any Brand vehicle.

Lross82

14 de nov. de 2014

Very pleased with my visit! Thanks for doing a great job and that the service agent was so nice and accommodating! Great overall experience!!!!!!!!! Would recommend!

dave mcgraw

12 de nov. de 2014

very friendly made buying and servicing pretty easy

Alan

11 de nov. de 2014

Great repair facility...you get in and out immediately...costs are fair, and explained in advance. Very easy and fast paying and getting on your way as well. HIGHLY RECOMMENDED !!

Rosy

11 de nov. de 2014

All the people is nice and the shuttle service is good, I could wait for my car at home

asherstolte

11 de nov. de 2014

It was a very quick and friendly experience! I came in expecting my visit to take an hour or an hour as a half, but was gone within thirty minutes!

SCP71

3 de oct. de 2014

On the 30th I made my third purchase from Lithia. The last time I bought from a different dealer was back in the 20th century.This time I was returning my lease, which is a first for me, and the guys at Lithia made it very easy. I also purchased a new F150 lease while I was there and I would say everyone at Ford was very helpful and Zack Itehad in particular worked hard to come up with a deal that was favorable for both of us which is, by definition, a good deal.As long as they keep up the amazing customer service I will keep coming back.

Mustang325

16 de sep. de 2014

Zack Itehad's attention to customer needs and requirements are unmatched. His knowledge of the vehicles in his inventory made it easier for me to select the right vehicle for the best price. He worked diligently to get the best possible deal for me; it was an easy decision to purchase a new vehicle after seeing the numbers. Overall, it was a smooth and painless purchase.

Dee Adams

12 de sep. de 2014

Zack Itehad was awesome - welcoming and confident!!! He is kind, personable and knowledgeable in his work. Made every attempt to get the deal that would make us happy. We bought from his brother four years ago and came back to find Zack just as earnest to provide good service - which he certainly did!!

VICTORIA559

9 de sep. de 2014

First of all I went to Lithia because my brother baught a car from them and my friend from work went with me and she still after 13 yrs of purchasing her truck from Lithia she still takes her truck for the lifetime oil changes. So I was scared being a female going with another female to purchase a car but when I explainded to Zack how much money I have and especialy how much money I didnt have. I cant believe I walked out with the car of my kids dreams. Let alone the peace of mind of knowing im not going to have to be broken down on the side of the road by my kids school again. I was so tired of my old car breaking down on me. My car payments are even cheaper than fixing that heap of junk all the time. Thanks Zack and as my kids would say YOU ROCK!!!! Victoria Valdez

Shelly Castro

8 de sep. de 2014

I love my new Ford Explorer Limited...A BIG THANK YOU to ZACK ITEHAD! He worked hard to get me the EXACT car I wanted at the RIGHT PRICE! His customer service is TOP NOTCH!!! He followed through with phone calls and delivered what we agreed on! He's friendly & personable & not at all pushy! If you're looking for a new car, GO see ZACK at LITHIA FORD...he'll make it happen!

bhobbs831

8 de sep. de 2014

Zack got the job done. I was satisfied with my purchase of my new Ford Fusion and would recommend having Zack take care of your car purchase.

Wendy Hakker

7 de sep. de 2014

Awesome. Zack was totally awesome to deal with and the customer service after the sale was totally unexpected! Will definitely recommend him and this dealership!

jgl123

4 de sep. de 2014

Found my perfect car at Lithia Ford. Was pre approved through my credit union but my loan amount wasn't enough to purchase the car I wanted. After trying to get a $2,244 dollar increase in my loan my credit union said no way. Called Zack & gave him the bad news. Zacks response was come in & we will get you the loan. After about an hour Zack came in wanting high fives. He had secured me a loan for my car at the exact terms I wanted with a less payment amount. If it wasn't for Zack I would have had to settle for a car instead of driving around in my Camaro. Thank you so much Zack. I will never buy another car from anyone else. & I have left my credit union.

MSDHILLON

23 de ago. de 2014

i went to dealership to buy used car so i did give them my info to check my credit they approved me and they told me they need my wife info i asked for what and they said for household income i did give them but i told them i want car only under my name they said yes its gone be under ur name only after one week i find out its under my wife name who never went to dealership and she never sign any contract i went back to talk to them about this issue they didnt want to talk to me. I told them its fraud what u did i am taking them to court

Stace15

13 de ago. de 2014

My experience at Lithia Ford was great. Zach Itehad was so helpful, professional, and friendly. He went above and beyond to make buying a car a positive experience. If you need a car, go to Lithia and ask for Zach!

Michaeljacobr

6 de ago. de 2014

Walked in already knowing what I wanted to test drive. Met with Zack by luck. VERY happy I did. He is honest, hardworking, knowledgeable of the process. Empathic to your needs and gave suggestions. I dont think I would have bought a car it being anyone else. Lithia Ford did right by me. Need help ask for Zack.

mami1609

6 de ago. de 2014

Zack is the best sales person I have ever dealt with! He went above and beyond to make my experience as pleasant as possible. he made me feel comfortable like I was family. I highly recommend him to anyone who is looking to buy a car. Thanks zack ur the best!

Nwcargrl

4 de ago. de 2014

ZACK did everything he promised and got me a got me the best deal! I couldn't be happier. I would recommend anyone looking for a new car to go see Zack Itehad (303)731-9522.

papasz

31 de jul. de 2014

We went to the dealer and we was looking for a car and we meet zack Itehad he was friendly and dose ever thing he can to make u feel welcome so he got my mom a good car for a good price and so we came back 2 weeks later and I got my self a car with zack thank u so if u llooking for a good car come hear to Lithia and ask for zack because u will love it thank zack

jociboss25

27 de jun. de 2014

I bought my vehicle from Jose Urbano in March 2014 on the date of sale I noticed a ding and scratch on the vehicle that I requested it be removed, Jose Urbano shook my hand and promised that it would be taken care within weeks of purchasing the vehicle. I have contacted him personally via phone, email and even went down to Ford in person to have them follow through on their promise. After giving me the run around for weeks and asking me to come in, then canceling last minutes when I am on my way to drop my car off to get the ding removed. He comes back and says they cant do it because it was never put it in the finance paperwork. Long story short ... I've been texting/calling Jose Urbano and the dealership since the first week I drove my car off the lot and every time he promised that he would have someone call me back and schedule something but it never happened. JOSE URBANO went back on his promises made at the time of sale. DO NOT purchase a vehicle from him as I had to contact management and the dealership regarding this issue because Jose Urbano went back on his promise.After contacting his manager and expressing my outrage, the manager took care of the problem right away and scheduled and appointment for the following week.

kskpper

30 de may. de 2014

I bought my 2014 Explorer May 24th, and on May 25th it was at the service department. There are 2 problems. #1) noise coming from the lower right side of windshield. #2) some type of burning/chemical smell after acceleration. George the salesman confirm my problems after ride along. Today is May 29th and I was told my Explorer should be ready tomorrow May 30th. Customer Service after the purchase is awful. I am not recommending this dealership.

Jalapenopatty

16 de ene. de 2014

I brought my HHR in on Saturday without an appointment, because my grandson had spilt red punch on the seat. Jeremy took me right in and without hesitation sent the vehicle immediately to detail to have cleaned. He also noticed while writing me up that I was do for service, I quickly agreed to adding that on, one less trip. He had me in and out of there in a couple of hours. Awesome service!!! Will continue to praise the service guys at Lithia for a proffesional job they do.

drobertz

11 de dic. de 2013

Generally a very customer-friendly dealership. Matt Powell was very informed about the car and was helpful and easy to negotiate with. Purchase was a good experience

demw

2 de dic. de 2013

Chris Klien provided wonderful customer service and has a great sense of humor. He took the time to listen to my concern and explained the outcomes when my car was finished.

demw

19 de nov. de 2013

I have dealt with Tim on 2 occasions and both times he provided wonderful customer service. For the first time in a long time, I have felt heard as a customer. Tim takes the time to listen and fully answer all questions presented. Tim goes up and beyond to make sure the customer feels valued and leaves feeling heard.

Nonie

3 de nov. de 2013

Upon visiting different dealers in search for a purchase of my very first new car at the age of 60 years old, I visited Lithia Ford of Fresno. It was there my husband and I met Mat Powell. He was wonderful, very knowledgeable and professional in helping us choose and get what we wanted, a Ford Escape But shortly after our purchase, I began unexpected health problems which led to my need to resign my employment. After a year and half we had to return to Mat and ask for help to get our payments down and Mat did just that. We now own a Ford Fusion and we love it! So thanks to Mat, he saved us. We believe that Mat Powell is one of your greatest assets that Ford Company has. We also feel forever linked to him and Ford Co Thank you for the opportunity to express our experience. Sincerely, Norma Barbour-Troup

buschuck

16 de oct. de 2013

I am posting this review due to the service I received during my last visit for service at Lithia. My vehicle needed some expensive repairs and I was just out of the Ford warranty period. I called and spoke with Angelic after contacting Ford customer service. She said she would speek to them and get right back to me, and she did. She told me the repairs would be covered and I would have to pay a very small amount. Then we set an appointment and the service was excellent. Her professional and punctual response was refreshing. I thought, some people do still care about customer service. Huh, that is rare these days.

MNMM

14 de oct. de 2013

I bought my car over two years ago and have been taking my car for routine services since. I have only been truly pleased probably 2 times. My phone calls are never returned when I have called to make an appointment and no one was available to answer the phone. I have had to call most times to see if my car is done when I do have it there. On a few occasions the cover for my seat has been removed from the crumpled up mess it is in on my seat. The shuttle has forgotten me once and I had to wait over 2 hours for them to find another driver to come get me, which was apologized for. Recently I was there for an oil change and asked them to replace the weather stripping on my sun roof as it had come off. They said it may take a little longer since they had to take it back to the body shop or different part of the service dept. I sat a waited for it and two hours later they came to tell me they didn't have the part they needed so I would have to come back. I am not sure why that took 2 hours to figure out. They told me the part should be in in a few days and they would call me to make an appointment when it was in. I had to call them 2 weeks later when I still had not heard from them. Today, I attempted to update my SYNC and the screen froze, so after and hour and 15 minutes I called the dealership to ask if I was able to turn off my car. I am still waiting for a phone call back from 2 different people (this was 2 plus hours ago). I called again to ask if I could bring it down to them and I was told I should bring it in later in the week. I am extremely dissatisfied with the customer service and competency of this dealership and would not recommend anyone go through them.

demw

22 de sep. de 2013

Rick and Bill (William) were great to work with. Rick greeted me with respect and connected me with a sales person immediately as well as treated me as a VIP customer.Bill...was thorough in explaining the finance end of things and was very personable. These two individuals,and whoever else worked behind the scenes, to make my deal happen were all wonderful.Thank you Rick and Bill!!!!!My overall experience buying my 4th car from Lithia of Fresno was great (Thank you Rick Vidal and William Olivo). The Negative Part of my car purchase....My salesperson, Jesus Escobar was the only drawback of my experience. Although he appeared to be working hard at making the deal there were some qualities that did not sit well with me... ? There was begging/pleading that the deal be done that day because it was the last day of the month and he needed the sale.? During the test drive, the conversation focused on him and his child (due to knowing what I do for a living). I was there to buy a car not there to Pro Bono work.? When it was time to go fill the gas tank (which really should have been done already) the 20 minute trip consisted of him begging for a 100% highest score on the upcoming survey. He explained that he missed out on a bonus previously due to not receiving excellent across the board (as a customer, I should not have been told this). Even after I told him that I would give him a positive survey, he continued to beg and plead telling me its the most important part of the deal. REALLY?? My satisfaction should have been the most important or at least pretend that it is.? I brought my car in the following business day to ask about a large dirt mark on the front passenger (leather) seat that looked like a shoe print. I explained to him that I did not notice it until arriving home, as the seat was not empty (while test-driving and getting gas the salesperson was in the car and then my husband was in the seat on the way home. At first, Jesus response "are you sure the window tinting guys didn't do it?" I let him know that I noticed it before the windows were done. Jesus then told me to go buy leather cleaner and clean it myself but changed his response possibly due to seeing his manager looking. So, thank you for taking care of that.? When I received the mini survey (dealing with the Sync) I accidentally marked an answer that was not positive. Upon returning to the dealership (to inquire about the payoff of my trade in) Jesus confronted me on my answer and informed me that he got into trouble. This is not something that should have been done. If he wanted to say something, he should have asked if there was anything further he could do for me in regards to the Sync system, not confront me on my answers.? In response to my question about the payoff of my trade in, I felt that Jesus was disregarding my concern. I explained to him that a payment was coming up the following week and I needed to make sure that it would be paid off before the due date. I further explained to him that the bank told me that if the payment is not made that they would/could report to the credit bureau. Jesus educated me, letting me know that the bank just says that and that he has a lot of years experience and their statement is wrong. He stated that he would follow up with me and then greeted another customer before actually ending the conversation with me. He did call me the following day with a vague answer...but at least he followed through with a call.? Lack of follow through. Jesus has proven that his primary goal was the actual deal/getting his end of the month sale. I have had my car for just over 3 weeks; during this time, Jesus was supposed to get me a price on an accessory, which only takes contacting the parts department which is located on the same property. This was discussed while purchasing the vehicle. I have followed up with him on 3 occasions and have only received promises of him following through. Well, 3 weeks later I have given up. Although I am not happy with the actual sales person as I feel like he only views the customer as a dollar sign, I will continue to do business with Lithia Ford of Fresno due the other great people there.

svan55

13 de sep. de 2013

Kendrick was very friendly and strait forward. He didn't try to hide anything from me. He worked late into the night to make that i would get the best possible deal. I will definitely use him in the future when recommending friends to buy cars.

Quinton

10 de ago. de 2013

Matthew "Matt" Powell made everything a great and pleasant experience at Lithia Ford of Fresno.You don't have to meet everyone at the dealership before you end up with your car keys in hand either! I'm truthfully very hard to impress, but I will definitely recommend Matt to anyone wanting a great deal for a new car.

daqman247

10 de ago. de 2013

Matthew "Matt" Powell made everything a great and pleasant experience at Lithia Ford of Fresno.You don't have to meet everyone at the dealership before you end up with your car keys in hand either! I'm truthfully very hard to impress, but I will definitely recommend Matt to anyone wanting a great deal for a new car.

csn1980

4 de ago. de 2013

Great experience, very professional and informative.Todd got us out of a tough trade-in and into the car that we wanted.This is the second vehicle that we have purchased from Todd Harper and Lithia Ford.

Skingcma

3 de ago. de 2013

My husband, daughter and I are from SC on business travel around the country and my car was totaled while we were down in Hollywood last week. I had a 2012 Ford Focus that protected us very well from the SUV that struck us. We have my husband's truck but I need a car myself. Since I loved my Focus I decided to get another and found a great pre owned 2012 Focus. I did a lot of research and went to other dealers but in the end I chose Lithia!I sent a message via their website late last night and Matt Powell called me and emailed me this morning and he was friendly as can be..no pressure. He was outside waiting on us to arrive. I went and test drove the Focus and decided to take her. Matt was great with trying to find us a deal, as we weren't really ready to purchase another car. I had to due to my car being totaled. Finance manager and Matt were great, knowledgable, professional and friendly.I am a diabetic and needed to eat but we had to wait to do our paperwork so Matt offered to go and get our lunch for us so we didn't have to leave. Now I call that service! All was smooth and I left with my new girl as I pay homage to my ole girl. Those of us from the south are very kind to others and are humbled when those show kindness and professionalism to others. This group showed us that after our bikes that were stolen, while locked up here in Fresno and my car totaled in LA (within 3 days of each other) this made up for it all! Thank you Matt!!! Keep doing what you do best!!Off to Seattle we go!Shelby King

nasermusaid

25 de jul. de 2013

I would recommend all and everyone to buy here. I got a great deal and excellent service from the sales person. He was very friendly informative and professional. Truly 100% service

IPThanford

8 de feb. de 2013

Will disclose all details here and all relevant social media tomorrow-including 47 on your side. I will call again and see what they need again. Since December we have been asked to change several things and tonight another call we have to make tomorrow. I am tired of this run around. I am not above walking. I will return the car if call is not satisfactory.

michaeljynx

1 de feb. de 2013

Both sales personnel were awesome! Best car buying experience I've ever had. Worked extremely efficiently helping me choose exactly what I needed. Thanks so much, love the new car!Lithia Ford's team rocks!

AndrewRatzlaff

1 de feb. de 2013

Todd went above and beyond for our family. He drove 30 minutes at 9 o'clock in the evening to our home so I could sign all the paperwork to finish the purchase of my husband's new car. He had everything ready to go so it took just a few minutes and the keys were ours.

allthecats

18 de dic. de 2012

We were on our way to Los Angeles when the tire inflation indicator on our 2013 Edge lit up. We were caught in a massive traffic jam and detour and were frantic by the time we got to the dealership. Howard told us to relax, he would pake care of everything. Turns out the two of the tires were not within 2 lbs of pressure of each other, that was the only problem. But, he had his service guys check all the tires and make sure there were no other issues. We were back on the road in 30 minutes and he did not charge us a thing! He really put our mind at ease and treated us as valued Ford owners.

JeffLarsen

2 de nov. de 2012

I purchased a new 2013 Ford Flex Limited Ecoboost from this dealership. When I picked up the vehicle we looked it over, it was dark out but we did find that the lift gate motor was making a grinding noise and would not close the lift gate without assistance. This should have been noticed and repaired at the pre delivery inspection. I should not have had to deal with stuff like this on a new car.After getting the car home the next day while we had the car in the sunlight I noticed that the dash on the interior around the stereo had a couple of large gouges in it and I found that the hood did not line up with the fender on the right side.After talking to the sales manager and taking the car back to the service department I was told that I should thank them for taking care of the dash problem and that the problem with the lift gate is not the motor and probably something ells even though I already had another Ford dealer diagnose the problem. The service manager said that they dont do bodywork at their dealership but have a body shop they work with. Now this is not a used car this is a new 2013 that I just purchased and spent over $50000.00 on and this is the treatment I am getting after driving back to their dealership from over 120 miles away. They told me to come back next week, so this means I will have to drive another 140 miles to get the car back to them. They knew my situation before arriving and had me under the impression that I was there to drop off the vehicle and pick up a rental car then be going home to wait for them to fix the car. I have purchased 4 other vehicles from Chrysler and GM and all 4 were new off of the lots and I can honestly say that the level of service that i received from GM and Chrysler is far better than what i have seen from Ford. If this dealership wants to do the right thing they should pay a body shop locally located near me to take care of the hood problem and they should pay for the dash part and allow me to have another dealership install it while at the same time having the lift gate motor repaired. I also should not have to thank them for taking care of this stuff as this stuff should not have happened and should have been taken care of before the car was delivered to me but it is obvious that they do not look the car over very well. They do however drive them as I picked the car up it had 11 miles on it and the car just came from the factory so were they on a joy ride or were they there to actually do their job? The other thing that they should have noticed on their joy ride is that the steering wheel is not centered the way it should be, it is always turned to the right regardless of road condition and this should have been corrected.Update-The service manager called me first thing this morning and told me he is going to ship me the part for my dash and he will personally call the other Ford dealership local to me to tell them that the hood problem is a factory problem and to take care of it for me.Now I am happy, this is the level of service that I have become accustomed to with other manufactures. I will post an update after visiting the Elk Grove Ford dealership.UPDATE --- Posted 1-9-13It has now been over 3 months since I thought that all of the problems with the car were going to be taken care of. The only thing that they took care of was the lift gate motor and has told me that they would fix everything no problem. Well here I am and nothing has been done. I talked with the Service manager and his new thing now it that I will have to bring my car back to their dealership to have the problems corrected. This is not an option as they are over 140 miles away from me. The dealership knows this but doesnt seem to care, I realize that i made a huge mistake purchasing this car from them being that they are so far away from me but they were the only ones who had this car.Now what I did is contacted there corporate office who i spent about an hour with explaining to them what has happened and just after hanging up with them the Service manager contacted me and is now going to take care of this stuff as was originally planned.It is too bad that I had to jump thru hoops to get this stuff to where I am at currently but I guess that is what happens when dealing with a huge Corporation such as this one. The bigger the company the less they care about the customer. I learned that from now on if I run into trouble like this I will go directly to the GM or Corporate.Stay tuned for what I hope to be final update.

tax professionals

26 de jul. de 2012

I was charged $450.00 to replace a $30.00 brake switch, one week later...same problem.I returned the truck and was told "we now think" it is the shifting mechanism which will cost another $500.00!!!! I dropped off my truck on a Friday at 10am and informed Daniel in service I HAD TO HAVE IT BACK by Monday night, he agreed. I phoned the service department FIVE TIMES on Monday and never spoke to a live person in the service department. At 5pm I drove across town to confront any live person in the service department. Daniel stated we have been very busy today, our service manager quit. I asked if my truck was ready and he said we are still looking at it. I asked if it, in fact, had been looked at? He admitted they had not touched the vehicle since it was dropped off on Friday morning!!! Why the general manager, Rick Vidal was not notified of his service department's total meltdown I will never know. But I have a choice as to where I take my $40,000 truck to get it serviced and I will guarantee it will NEVER be serviced at Lithia Ford in Fresno California at 195 e. Auto Center Drive. I suggest anyone looking into sales or service at this dealership think long and hard before doing business with them. Thank you,Bill Baldwin

mark5014

10 de jul. de 2012

Droped off my truck for repair 4 times for a total of 7 days because of the oil light. They change a part and return sometimes in a day sometimes 2 days and the can't fix the problem. One time they had the truck all day and didn't have time to look at it. All they can say is we can't find the problem and bring it back when you have time. This is not the first time either, last time it was the gas cap and engine light. That took 3 trips and 5 days in the service department. Thank God the truck is under warrenty for another year and has only 26500 miles on it. I would hate to see the labor cost for this piss poor repair. It's the last ford vehicle I will every buy if this is how they treat customers and take care of poor quality trucks.

tatumpl

29 de may. de 2012

HUGE thank you to mark and all of the folks over at Lithia! It was a great experience and they worked really hard to get me a great deal. I really appreciate everything that was done for me.

jamac66

23 de may. de 2012

Mark did a great job getting me in the car I wanted,with the down payment and monthly payments I wanted.Very friendly never pushy,very happy with my experience.Thanks again Mark.

lauriewilliams3

10 de may. de 2012

Mark was great, he wasnt pushy into selling me anything. He responded with honest answers and seemed genuinely interested in what I was looking for in a vehicle. He works with a great team of guys there. I would highly recommend buying a used/new vehicle from Lithia Ford - Fresno. Thanks guys!Laurie Williams

focusgal2008

4 de may. de 2012

I bring both my cars in for service regularly and am always greeted by friendly staff, my cars always are repaired correctly and in a timely fashion. I appreciate Louie's honesty and communication when I leave my vehicles with him. I have recommeneded Lithia Ford to all my friends and family. My mother in law, father in law, 3 cousins, 1 aunt, my brother, my sister in law and my parents have all bought their vehicles from Lithia Ford and maintained them at Lithia Ford as well. Thank u for always helping us!

dsalmon

4 de may. de 2012

The staff at Lithia Ford of Fresno was very helpful, especially Jose U., he was very patient and very helpful into seeing that all my questions were answered. The finance department and the General Manager also helped me very much to see that I got the financing and a decent finance rate that made it possible to get me the car that I wanted. In the end I didn't not settle for a car I drove off the lot with the car that I had only wished I could get, the new Ford Flex. We love this new car and would not have been possible at the other dealerships we went too. We always go back to Lithia Ford. Thank you.

dadkind

11 de jul. de 2011

I took my car in for a standard service.The service manager wrote me up for a "standard service".I didn't realize (and it was NOT explained) that many of the service items recommended by Ford had been "upgraded" by the service manager (for example "inspect brake fluid/reservoir" was replaced with "flush brake fluid/reservoir"). This added a couple of hundred dollars to my service charge.I realize that I should have asked more questions (buyer beware), but I never expected the Ford dealer's service department to be so blatantly fraudulent.

Mustang_Guy

17 de dic. de 2009

The Experience that i had when i drove into the ford dealership was the worst experience that i have ever had at a ford dealer the salesman that i spoke to didn't know what he was talking about. the salesman tried to tell me that the Mustang GT500 that they had was a mustang GT500KR which it wasn't i know my mustangs and there is a difference i would rather go to Future Ford of Clovis at least the have salesmen that know what they are talking about and are more friendly.