Deena

3 de nov. de 2016

I had the privilege to meet Lilly Kolarski at Laurel BMW. Lilly was professional, smart, and made my purchase a breeze. There was no pressure and she put her best foot forward. Lilly was the best automotive salesperson I have ever met. Additionally, I had the privilege to meet the Laurel BMW Sales Manager, Rich Stoll, who sweetened the deal for me.Lilly and Rich were an amazing team and I will always refer them and Laurel BMW to my clients, friends, and family.They are the best! I was a Perillo customer but I came from the city to the best BMW dealership.

Joy

31 de oct. de 2016

Rick Rams was our salesman and it was smooth. The time change between Indiana and Illinois made a late night for us, but the vehicle has exceeded our expectations and you can be sure we will use Laurel the next time we need a vehicle. My only disappointment was with ourselves for not checking for a spare tire. Upon finding we didn't have one, my husband called and Rick said it had drivable flat tires but it didn't. My son owns a tire business and checked them out. The dealership only had the vehicle 3 days so probably hadn't had a chance to go through it.

Deepak-Downers Grove,IL

31 de oct. de 2016

Was looking for a new car and good deal on a trade-in. Worked with CJ Levi and was happy to drive away with the new BMW I wanted.My wife and I found the entire experience pleasant and smooth.Deepak- Downers Grove area, IL

Valued Customer

29 de oct. de 2016

Took my cr in for service at the BMW dealer in Westmont. my CSR was Jay Buis

Shawn

21 de oct. de 2016

This was a great buying experience from sitting with Chris Cole and learning about my options to finalizing the financing with Shawn. I would highly recommend BMW of Westmont. I would also recommend the 528i with the 4 cylinder. The sport feature feels like it's a 6 and you save a few dollars.

Valued Customer

18 de oct. de 2016

The experience itself is always easy and pleasant. However, the cost of repairs is expensive.

jokubas pasakinskas

17 de oct. de 2016

I bought a bmw 435i from them. Loved the staff, they we're very respect full and gave me a good price.

Sergey Davidov

17 de oct. de 2016

I have problems with doors lock and I go to repair thay do 2 pothole in my door bad bad service thay don't know how need to repair cars.. Saler and manager so unprofessional thay give you high price and speek with you like stupid never help you thay won't just sale car and after say good bye

Johnny L

17 de oct. de 2016

We have bought multiple cards from Laurel motors Our salesman Kevin has been excellent only to be complemented by Mike AlderGM pays a lot of attention and actually knows who you are. Have shopped other dealerships and you just can't beat them for price and service !

Ramsum

14 de oct. de 2016

I have been referred to Laurel BMW and to Chris Cole through my friend who is an happy customer with Laurel.Thanks to my friend for the great referral.I have been looking for CPO 5 Series and Chris Cole was very helpful in the shopping. He was very quick to respond, knowledgeable, understands the customer's thoughts well and very supportive. I have to drive 150 miles to reach this dealership and he made sure it's worth of it. Special thanks goes to the finance guy Shan who was very quick and worked out a great finance options and value maintenance additions. Manager Mark is an amazing and honest guy to work with. Thank you Mark, Chris and Shan for the shopping experience.Over all a best place to buy BMW in IL.I have referred one more friend and he had a great experience too. Long Live Laurel!

Valued Customer

13 de oct. de 2016

Well done by all individuals. I service my two BMW's here for several years now and have been very pleased.

Steven I

12 de oct. de 2016

Excellent customer service. Brandon helped me with a vehicle recall issue. He took complete control of this service issue from expediting parts delivery to reserving a loaner vehicle.

JcTang

11 de oct. de 2016

I got good service in this store, the dealer is very nice and kindly, they give me good advice and help me to save money on the service

Valued Customer

10 de oct. de 2016

Great service, good people, awesome facility. Free coffee.

Iamanjali2000

7 de oct. de 2016

We went to the dealership for just looking. Ended up buying after the test drive. Our sales person darell Philips was great. Overall a very smooth experience.

RAT

7 de oct. de 2016

Was shopping for a CPO X3 and Chris Cole was very helpful. Was doing my shopping online and he was very quick to respond to emails and texts. I live in NE Indiana so was not able to go into the dealer until I had found a car I was happy with. Chris did a excellent job getting me all the info I needed to make a informed decision. He also made sure once I decided on a vehicle that it was in perfect condition inside and out. I would highly recommend this dealership and Chris Cole.

deepak

4 de oct. de 2016

Positive, will recommend to friends, family, if they are considering buying a BMW.

John

3 de oct. de 2016

Perfect service and communication. Took care of all issues and recalls.

Thomas Finnegan

28 de sep. de 2016

Very good service and repair work. Jay is always a pleasure to talk to and gets the service done in a professional & efficient manner.

Roberta

24 de sep. de 2016

Lilly had the two cars I was interested ready for viewing. She quoted me a fair price for the vehicle and showed me how to use all the options on my vehicle. They made the visit pleasant and the process easy.

AngelaSomora

21 de sep. de 2016

Having purchased three BMW's at Laurel BMW and always through Lilly Kolarski, I had high expectations that this transaction would go smoothly as well, but they far exceeded even those prior transactions. The entire staff has been nothing but welcoming and accommodating. Lilly Kowarski is an excellent salesperson with enormous knowledge of the BMW line. The Laurel staff makes their clientele feel right at home, answering any questions one might have. There are never any high powered sales pitches, all the while taking great pains to address your every need to ensure that you will end up driving the perfect vehicle. I have definitely found an automobile "home" at Laurel BMW and wouldn't consider ever going anywhere else for my vehicle needs.

johnjper

21 de sep. de 2016

Despite a vehicle we wanted to buy being sold to a different customer while we were about to make the deal, Terry was able to order the same vehicle with all our options and was delivered with three weeks. Great service with immediate follow-up.

FirstBeamer

20 de sep. de 2016

James really helped me solve a problem I was having with our new key and made sure it was covered under warranty.

Valued Customer

16 de sep. de 2016

Excellent service at dealership. Very fast in and out. Always great

Cath

13 de sep. de 2016

I hate buying cars -- really hate it. This was a very different experience and I thank Jeff for his initial help in deciding which car was right for me and then Terry for making the final process -- relatively painless. The entire team at Laurel were great -- and I LOVE my car

TCF

12 de sep. de 2016

Must give a shout out to the buying process I have encountered in general. In particular, Manty was of tremendous help to making all aspects of the sale as smooth as possible. During the inquiry of the car, there were a few issues I mentioned that did not meet my preferences. These were promptly addressed at Laurel's expense before any discussion of sale. One of these issues was not a simple modification. As members of my family and I have purchased 6 vehicles from this dealership over the years, it is indeed satisfactory to see their client oriented philosophy has remained intact. I am recommending this dealership for any potential exploration of purchase.

GREGG & Gail

10 de sep. de 2016

I absolutely hate the process of purchasing a new car and dread going to car dealerships but my experience with Lily and her team at Laurel BMW in Westmont Illinois was fantastic I will actually look forward to going back there for my next purchase.

Mohamed Allababidi

10 de sep. de 2016

Very intelligent sales personal they did a good job getting me the loan very positive attitude

Valued Customer

8 de sep. de 2016

They took care of my flat tire quickly. Only small quibble is I wish they had loaners available for emergency situations like mine but otherwise everything was fine

Goyal

7 de sep. de 2016

Great staff that kept me in touchThe repairs were exact.

Surendra N Kumar

6 de sep. de 2016

Rich Rams is a great guy at Laurel BMW. We purchased our first vehicle in 2003 through Rich. We bought four other vehicles over 12 years. Rich always served our us in highly professional manner. Laurel BMW deserves five out of five STARs, however, I am giving them 4 for overall. This does not reflect on Rich Rams. Auto Nation needs to train their guys in Finance so that they can serve repeat customers in highly professional manner.

Mike Korst

6 de sep. de 2016

Don made my purchase smooth, quick and a fair price for an excellent car. Thanks Don!

Lovelymorris

6 de sep. de 2016

Reno is the best sales person. I have purchased for BMW cars and the customer service is exceptional. Thanks TDM for another great experience!!!! Westmont

Craig Hasenbalg

5 de sep. de 2016

Best experience I have had buying a new car. I particularly appreciated that an actual purchase price was sent over the internet, so I knew going in that I could buy the car I wanted. Only needed to test drive it!

Claire G.

2 de sep. de 2016

Luke was great to work with. My car died and we needed to purchase a replacement quickly. He made the buying process fast and painless.

Valued Customer - Terry

31 de ago. de 2016

I've been coming to Mike for over 5 years and two BMWs. He is the reason I bought my second. Won't service anywhere else.

SUVDrives

31 de ago. de 2016

From beginning to end, top notch, knowledgeable in product and performance and ease of transaction! Excellence all the way through! Kristina Gurskas was amazing! Wonderful care given during delivery! Triple A+ treatment and triple A+ customer satisfaction upon delivery!

john

30 de ago. de 2016

Leased my 5th BMW from Laurel BMW after my last one was totaled in a wreck in Glacier National Park. I have always received great and courteous treatment from my knowledgeable sales rep Kevin O'Donnell, prompt and great auto service, and basically just a comforting atmosphere at Laurel. I highly recommended this dealer and any BMW model, especially 328i xdrive.

EY

27 de ago. de 2016

Wonderful satisfying experience! The staff made every effort to make my process pleasant and efficient. I would wholeheartedly recommend Laurel BMW to everyone!

Valued Customer

26 de ago. de 2016

Great friendly service. Fixed and ready when promised

Michelle D

26 de ago. de 2016

Service and experience were exceptional as always. James Randall at BMW of Westmont is always exceptional, knowledgeable, easy to work with and truly exemplifies the BMW brand.Keep up the great workThank you

John S

26 de ago. de 2016

Rich, Shaun and the whole laurel BMW team delivered my car as promised and in an efficient professional and friendly manner. Every detail was thought of and attended to.

NT

25 de ago. de 2016

Very professional and friendly staff. The salesperson (Luke) was extremely helpful, knowledgeable, and guided us throughout the buying process. Laurel BMW of Westmont is a great place to buy a car, I highly recommend it.

Peter Thornton

23 de ago. de 2016

Lily was very helpful and knowledgable .. I was very happy with our purchase. Most .. I will feel very comfortable calling her with any questions and or with service.

Valued Customer

23 de ago. de 2016

I was in and out in the time period they quoted me when I first arrived.

Joe R

23 de ago. de 2016

The entire team was/is great to work with from my sales person CJ to the service team. Sales process was very smooth and the Service people are great to work with.

Ingo

22 de ago. de 2016

Purchased several vehicles with the help of Laurel BMW and could not be happier. No pressure, no nonsense, just simple transactions with a focus on customer satisfaction. I've purchased many vehicles over the last 20yrs and would say that this dealership beats them all so far.

Ahmed Amer

20 de ago. de 2016

My experience with them was not in a single transaction but I took one of their certified pre owned and they informed me if i am not 100% satisfied from the car i can replace it or take a refund if i would like within 3 days at first thought you may think it is just talk but it did happen i went back to them with the car i took telling them i missing some options and would like to find better one and was ready to get into discussion trying to make me walk back with the one i got. on the contrary the first response i got was ok what exactly are you looking for will try to find one for you. in couple of hours i got my replacement with the documentation done. I got what i am looking for and they got a one more happy customer. I really recommend them as they do what they say and no questions asked.

Chris

18 de ago. de 2016

This was my third transaction and a reminder of why I continually return and enjoy working with CJ and team. I find her to be straight forward, as transparent as allowed and simply a pleasure to do business. Laurel seems to value their customers long term and I appreciate that approach.

Tmorris

14 de ago. de 2016

Reno is the best sales person on the industry. None better!!

RAL 13

12 de ago. de 2016

Love it's very professional and friendly. Nice people to do business with

BMW since 1993

12 de ago. de 2016

My run flat tire had a problem, I stopped and was in and out in a little over an hour, with a new tire.

Chris H

11 de ago. de 2016

Nice, respectable and professional experience. This is the second car we've purchased from this dealer and would always return again.

Laurie Smith

8 de ago. de 2016

Excellent service and customer service..... ..........

Alex

4 de ago. de 2016

Expert and reliable service. I personally commend Jay Buis who has been my service representative for years and has given expert and sound advice.

Mjalb

3 de ago. de 2016

We viewed many dealerships and this one was the most helpful and completed our process quickly. The price we ended up getting was better than any other dealerships we viewed. Our salesperson, Luke, provided us with a great experience and we were very satisfied.

BMW Girl

1 de ago. de 2016

I've been to quite a few dealerships in my life time and Laurel BMW made my buying experience fun. They were honest, kind and even have a sense of humor. I am a repeat buyer and will be forever. Thanks for the no hassle experience! Hasslings gives me headaches, but not here. Love this place.

Chris

1 de ago. de 2016

The service advisor did an excellent job. He was very thorough and listen to my questions and responded in a very helpful way

Drlab53

29 de jul. de 2016

I ordered a BMW 340xi msport, track package. Laurel BMW went above and beyond to make sure the vehicle was the best equipped in the country all the way to Michelin pilot super sport tires. Wow!

Centi

26 de jul. de 2016

Although the I didn't purchase a car, Luke was attentive, thorough, and calm; I didn't feel pressured to make any rash decisions! Luke assured me that he would keep an eye out for any new vehicles that meet my criteria. I'll be happy to do business with Luke and hopefully buy a car from Laurel BMW in the very near future!

Bart

21 de jul. de 2016

great service, Aaron McCall helped me and got me in and out super quick.

Gina

21 de jul. de 2016

Hard to obtain a reasonable appointment. Different information provided regarding information needed to maintain car. Once appointment made and car dropped off things went smoothly. James was excellent.

Debbie

20 de jul. de 2016

I was driving on the interstate in another state when my tire warning light went on. I thought the tires just needed some air and located a BMW dealership near my destination. It turned out that one of my tires had exposed cords. One of the service advisors, Aaron, was quick to arrange for replacement tires in a timely manner.

535i xdrive

19 de jul. de 2016

I was extremely particular in looking for a CPO BMW (miles, color, year, options) and Rich Rams at Laurel BMW worked tirelessly to find a car that exceeded my expectations! He listened and only presented me with cars that met my criteria; there was no pressure nor any 'bait n' switch' tactics. He stayed with it for 2 months until he found what I was looking for, and I couldn't be happier! Easiest car buying experience I've ever had!

Danny A Shaw

19 de jul. de 2016

Tony, and the Sales team are great. Very courteous and knowledgeable, and I will be look forward to purchasing from them in the future, and using there tremendous Service Dept.

Carl Schanstra

18 de jul. de 2016

Terry Mancuso first sold my wife a new X5. After that my wife mentioned that I might be on the lookout for a range of used cars. Terry called me when another person ordered their new BMW and was trading in one of the vehicles that were in my range. He offered it to me a week before they had it and even offered to meet me half way between us to ensure I had first dips on this SUV. That diligence in not something we have ever experienced after a sale. He has continued to follow up and is working at building a very long term relationship.

D L F

16 de jul. de 2016

I found my car on line. I'm in the Mpls/St Paul area, so it was a 12 hour round trip. Well worth the trip. I had a 3 hour window to make my deal with a trade-in, get all the paperwork done, and get out. We did it with time to spare.Thanks to all the advance work it went off without a hitch. Ok, an update. It's more than 5 weeks since I made my purchase. Now I'm getting Delinquent Loan Notice on the loan of the car I traded in!! They never paid off that loan. If they screw up my credit score. .. grrrrr!!!

Mike Rusnak

16 de jul. de 2016

I have purchased multiple cars from Laurel BMW and would not even consider going anywhere else

Doug

13 de jul. de 2016

Aaron McCall is the greatest! He is so knowledgeable on these complicated cars. I just turn it all over to him.

Brian R.

12 de jul. de 2016

Always a pleasure dealing with Don and the crew at Laurel BMW. Love my 2016 X5 and the process from start to finish was great. I have been dealing with this BMW location for the last or 6 years and getting service is always a pleasure as well. I'll be back!

Joseph

12 de jul. de 2016

My car needed some repairs, a new battery cable, and some front end bushings. they got fixed.

Lisette Machen

6 de jul. de 2016

Great car buying experience! Go see Sean- he is truly committed to service and ensuring you are satisfied with your purchased. I purchased a car on Saturday and after browsing other bmw dealers in the area he provided the best deal and service.

Ketan Jobanputra

6 de jul. de 2016

Excellent customer service. Quality service in few hours.

car lease

5 de jul. de 2016

awesome service, great staff, best deals, lily was a great salesperson, very honest, even delivered my car at my house, very welcoming dealership

MR BIG (CCF)

5 de jul. de 2016

Had a great experience with Doug Planko. Was Very Knowledgeable and helpful in the entire process

SD

4 de jul. de 2016

Jeff Abbas was very helpful and efficient in helping me choose my vehicle (BMW x4). He walked me through the features, helped me with the papers and insurance. Overall a very satisfactory experience. Would definitely recommend Laurel BMW of Westmont.

Enrique Hernandez

1 de jul. de 2016

Jay Buis is always very customer service oriented. I appreciate the great care he takes in ensuring I am well taken care of.

IGL

29 de jun. de 2016

BMW provides the best customer/owner experience in the industry. I have owned Mercedes and Audi. I currently own BMW and Porshe. Nothing compares to the BMW ownership experience. The cars are of course excellent but the ownership surpasses all others.

Darrick

29 de jun. de 2016

I had my BMW 750LI serviced and was provided a loaner vehicle , I was happy with the services provided and price. My car was returned clean inside and out

PJ

28 de jun. de 2016

Kristina Gurskas was wonderful!! The car I wanted was not there and she found the exact car and I had the car in 24 hours. It doesn't get any better that!

Jaime

28 de jun. de 2016

Great customer service. Loaner car was available, which made it very convenient.

rbolda56

25 de jun. de 2016

The Sales Staff are approachable. The experience was "painless". Barry Levsay did an excellent job at making the deal a reality. Best experience I had with a great dealership!

Chris Poulsen

25 de jun. de 2016

Pat, Kristina and Jason were amazing from start to finish. This is my second purchase from Laurel and I'm a client for life. Thanks to all involved!!

Magdalena Vukosavljevic

24 de jun. de 2016

I had a very good experience at this facility. Everything was very easy to. Vesna has been working with me with two cars now. She is awesome.

Robert

23 de jun. de 2016

If my vehicle was a dependable as the staff at Laurel BMW...It would be defect free.

Donna Kottmann

21 de jun. de 2016

Terry was a true joy to work with. Very competent, caring and responsive.

Taosmaps12

20 de jun. de 2016

Barry kept in touch regarding my search for the right 5 series and did a great job finding the car I wanted. Great experience, kept it honest and simple.

Bobbi

20 de jun. de 2016

My windshield on my 3 & 1/2 month old 340XI was hit with a rock on the expressway and this needed repair/replacement. Service Advisor Lindsey gave me pros and cons of each ehich made my decision easy--replace!! She notice a few very very minor dings on hood and said she would make sure they were touched up. Although service might be finished in a day to endure I would not be without a car she arranged for a loaner as she explained they had 4 techs who were certified to replace windshield and depending on when they started it could be 2 days in the shop. She kept me informed as to status snd in fact car had to be kept overnight so her insight to obtaining a loaner worked out perfectly. The completed service was great and the staff were all very pleasant. I have taken previous cars to Laurel for service and always had excellent experiences. They are definitely high on my list--service advisors--techs--general staff!

miniowner

17 de jun. de 2016

Returned to Laurel for first time in several leases after dealing with other BMW where service had gone down. Great service and price . Barry Levesay was OUTSTANDING! Barry was spot on when it came to the car and accessories I was looking for. Recommend him and Laurel!

Dorothy

17 de jun. de 2016

Wouldn't take my car anywhere else! Haven't taken may cat to any other dealer in the last 19 years. Jay Buis is fantastic. Honest , reliable and great service, can't ask for anything more!!!

Carol

16 de jun. de 2016

Service experience at Laurel BMW is always positive.

Frank

16 de jun. de 2016

I worked with James Randall at the Westmont BMW Dealership to have my Z4 serviced. He's a total pro as he always keeps me in the loop when it comes to what's best for my car. Plus, he gave me one incredible rental while they took care of the convertible.

Dawid

16 de jun. de 2016

I order full detailing service.When i pick up my car i saw dirty windows , all vent not clean at all dirty navigation screen dirty instrument cluster .I spend over $200 for that service not recomended

Happy BMW Driver

15 de jun. de 2016

A little over 18 months ago, I purchased my first BMW which was a 535 and I loved the car. At that time I was very impressed with the customer service I received from the moment I walked in the door. I was greeted by Terry Mancuso and was treated very professionally. Terry was great to deal with and I have referred friends to Terry. Recently, I had my car in for normal maintenance and again was impressed with the way I was treated. Since my car was going to be in service for several days, I was able to get a loaner car which was a X5. I really really like driving the X5 so much that I call Terry and said I was interested in trading in my 535 for the X5, which I eventually did. I love the X5 and would highly recommend Laurel BMW and Terry Mancuso to my friends and family.

Rick S.

14 de jun. de 2016

Thanks to Jeff Abbas and all at Laurel BMW of Westmont, my purchase experience was smooth and quick. Just like all my prior purchases at Laurel, Jeff's attention to detail and making sure that I was well taken care of during the process, and after as well, was very special and well done. Jeff was terrific in helping me purchase a very hard to find (but worth the effort!) 2016 M2.

Lisa

14 de jun. de 2016

It took me 5 calls to the dealership to get an appointment. I was put on hold each time for 15 minutes. I called and left a message with the general manager (he did not answer) and he never called me back. I believe that I was given services that I did not need.

Lrp642

11 de jun. de 2016

Rich & Jori were very proffesional and pleasant to do business with I dont know what more to say, your dealership is great, your email site stinks,lp

Alex

8 de jun. de 2016

A+ across the board. BMW of Westmont is exactly what you would expect from a dealership. I strongly recommend them for purchasing/leasing or servicing your vehicle(s).Thank you !

Mantis360

6 de jun. de 2016

Manty, was transparent from the get go, and did not waste my time. Experience was the best I have had with purchasing a vehicle. He even bought me a BMW shirt and iPhone case free of charge.

Clarence J Nails Jr

3 de jun. de 2016

Jay Buis is an excellent service advisor. He has always been professional, knowledgeable and personable.

Vignesh Pandikaran

2 de jun. de 2016

I recently bought a new 3 series and its my BMW. I have to say that Sean Kashani and the team at Laurel way exceeded my expectations in every way. Right from the day I walked in to test drive a vehicle to a good 10 days after i bought the vehicle, Sean made sure I was happy in every way and got what I wanted. His knowledge of the vehicles is excellent. He was there to guide me along my purchase without being intrusive or anxious. He really wanted understand what i wanted right from the start and worked through my needs. He was very straight up when we started to negotiate a deal and I really felt comfortable through out the process. They answered all my questions and Sean was very prompt in getting back to my email and voicemails. I would definitely do business with Sean and Laurel again. A very positive experience and am really looking forward to a long relationship with Laurel.

Joe and Donna

1 de jun. de 2016

Terry greeted us very professionally and was exceptionally knowledgeable regarding the BMW series.

Nick Lebessis

30 de may. de 2016

The service was fast (Less than 1 hr for oil change and 25k mile routine maintenance check), The facility and waiting area were both clean and the car was washed when given back.

Amy Pflueger

25 de may. de 2016

I bought my new BMW 3 Series there, as well as I had a clear coating put on the hood, mirrors, and front of the car for protection against rocks and bugs.

Laura

25 de may. de 2016

Set appointment online, and service was promptly done.

Sue Errichiello

24 de may. de 2016

Worked with 2 BMW dealers. Using Costco Auto program gave me a price point. Purchased at a closer dealer who would match Costco price. Both dealerships were welcoming and helpful.

PacoM

23 de may. de 2016

I had a great experience at your service department. I end up at Laurel BMW due to the multiple problems I had at a different dealer with repairs. Finally I had a good explanation regarding my car issue, an explanation I could understand, and repair was done in a timely manner. Thanks a lot !!

Tposs

23 de may. de 2016

After having 3 Mercedes Benz vehicles and being treated with no loyalty or respect I decided to go over to bmw. I worked with Shaun V. and he not only gave me an amazing deal on a new x3 he and everyone else at Bmw made the process very quick and easy. They've answered all my questions and are always fast to respond and update me on new things. I will definitely continue to get all of my new cars at Bmw Westmont and will recommend them to all my family and friends!

Mark

22 de may. de 2016

The service was excellent and my contact person (Aaron) advocated for my repairs with BMW to minimize the final cost.

Taylor Nash

20 de may. de 2016

Purchased 323 series and love it. Everybody at bmw is very nice and will help you with anything. Make sure to ask all your questions and get a diagnostic of the car so you don't have to go back several times.

Steve J Timble

18 de may. de 2016

I had been looking for a 3-Pedal/Manual AWD 3-Series for my wife for quite a while when I saw that Laurel had a pre-owned X3 on hand. I called them the same day, set up a viewing and was impressed by the level of knowledge, willingness to answer questions (i.e. "has the oil separator been replaced") and openness about sharing maintenance records.I worked with Rich Rams to negotiate a deal and timeline that allowed me to purchase this car but leave it on the lot for a few days while I worked out details for picking it up and driving down to the City. Rich and Jason made the pick-up easy and quick, made my wife feel great about her new set of wheels and delivered the car clean, plated and ready to go. Our experience with Laurel was very positive and we look forward to being great owners of this X3.

Sharon Kerr Zygmunt

17 de may. de 2016

Mr Abass was a pleasure to deal with and made sure every need was addressed.Mr Abass is a Fantastic sales person with outstanding customer service focus

RickM

17 de may. de 2016

Simply put ... a great experience! We worked with Tony Alonso who has been a Client Advisor working for Laurel BMW for over 21 years ... and it definitely shows!Tony was on top of his game, very considerate, thoughtful, and made us feel like we were the only customers he was working with before, during, and after our purchase.He helped us find the right Certified Pre-Owned BMW at a very reasonable price. Also, they were very good about the value they gave us on our BMW Trade-in.Finally, Tony and Jason Saxton (Finance Director) were well prepared with all paperwork and in no time we were finished and on our way with our BMW. What a great experience. We would definitely do business with Laurel BMW in the future. Well done Tony. Well done Laurel BMW.

michebrandt

17 de may. de 2016

This was a fantastic experience. I filled out a form online and within 10 minutes I was contacted by Manty. He listened to my buying needs and had amazing follow up skills. The negotiation process was very speedy and we were able to wrap it up in a timely manner. I appreciated the respect for my time. Once I got to the showroom to pick up my car, there were NO surprises. Everyone was very professional including the leasing agent. I would highly recommend buying from Laurel BMW of Westmont and working with Manty.

Scott

16 de may. de 2016

BMW of Westmont is a professionally run facility that always puts the customer first. James Randall is an experienced service representative who understands the customers needs and makes every repair experience a positive one.

Roy L

16 de may. de 2016

A neighbor recommended BMW of Westmont based on used cars he had purchased there. I could not be happier with our car. I saw it online filled out a request for info and they responded very quickly. Our salesman handled the whole process very professionally. Never left us hanging. He made an effort to understand our particular situation which made all the difference in the world. We had our mechanic check the vehicle which again was not a problem as he confirmed the condition. Since the principle driver is our son and he was not able to see the car there was an additional day in delaying our final decision. Again this was not a problem. Our salesman was understanding and supportive. I heartily recommend BMW of Westmont for used cars.PS the finance office was excellent too!

Dan

15 de may. de 2016

Barry was great to work with. He was able to understand my priorities of what I was looking forward to leading to a great car at an awesome price.

ddinaah

15 de may. de 2016

We purchased a used SRX and it was a great experience; no hassle, no pressure and a very straightforward conversation. We were treated beautifully both by our salesperson and in finance. The car was immaculate, drives beautifully and runs like new. I'd do the whole thing over again in a heartbeat!

Robert

15 de may. de 2016

Always come to Laurel for service., Quality, service and empathy for costs all part of the approach.

BMW X3 Owner

13 de may. de 2016

I visited Laurel BMW for the first time in several years as I inherited a BMW X3. The time it took to drop off my car was incredible -- probably 40 minutes of sitting in the service person's office. Then when I noticed that the speakers no longer worked after they repaired the issues I had with the windows and the mirrors, I brought the car back to see if they could take a look at the speakers, only to be told that it wasn't their problem. So their focus on customer service was "It's not our problem". Needless to say they have lost me as a customer -- I will certainly use other service centers in the future, and will drive to Schaumburg to purchase my next BMW.

Alain

11 de may. de 2016

I bought my first BMW at Laurel 14 years ago and still go there for maintenance and repairs.

Amy

11 de may. de 2016

I live in the city and had a BMW with a different dealership but I got my new car at Laurel because Terry came so highly recommended and I was hoping for a more personal, trustworthy experience. I found Terry to be genuine, easy-going and extremely informative. He really listened to my needs and wants and set me up with a car that is perfect for me and my life style! I felt Terry went above and beyond for me!Everyone I encountered at Laurel was friendly and helpful. I will definitely be recommending to anyone in the market for a car!

Brian

9 de may. de 2016

Great customer service. I was given a loaner and the service was done early

Kathleen

6 de may. de 2016

This is my 6th Transaction From laurel BMW. I leased a 320i . I love it.

M-Sport535

6 de may. de 2016

Christopher Cole was very knowledgeable to all of my concerns regarding my purchase. His attentive approach was exceptional. Jason in finance was also incredible. I would definitely recommend this dealership to anyone looking for a BMW. Trip from Michigan was well worth it.

pamers

6 de may. de 2016

High praise to Terry Mancuso for being helpful, thorough and a nice salesman. He answered all my questions no matter when I called even on his day off. Terry made the experience a pleasant one I won't forget, thanks.Jason in finance was as friendly as can be. Great car dealership.

Happy Customer

5 de may. de 2016

We stopped at BMW on our way to another car dealership to purchase a car and ended up buying a BMW instead! Salesmen were friendly and made us feel like they valued our business. The follow up since buying has been great as well.

Kenia Montalvo

4 de may. de 2016

Derrell made my buying experience quick and easy! He was extremely helpful and kind. He provided top notch customer service, better than I have ever come across at any other BMW dealership. I will be coming to him for any other future purchases. Please ask for him, you will not be disappointed!

Joan.Schrock

2 de may. de 2016

Personal attention to my concerns and detail to the entire purchasing process. Thorough overview all excellent customer service. The entire staff,whether I dealt with them directly or just asked a question were friendly an accommodating.

Carol

2 de may. de 2016

I have been coming to BMW Westmont for about 10 years now and would not go anywhere else to buy a car. Kevin O'Donnell and Rich are the best salespeople around and they always make me feel comfortable, relaxed and confident in my car buying experience, which is usually a daunting experience for me, I completely trust them and would highly recommend this dealership and ask for Kevin when you come in!! He is the best!Regards,Carol Kwech

Gene Benner

27 de abr. de 2016

Everyone was very courteous, knowledgeable and helpful.

TED

26 de abr. de 2016

PURCHASED A NEW X 5; STAFF WERE VERY PLEASANT AND NOT PRESSURING.

acestein

19 de abr. de 2016

Shaun Vaidya provide a high-touch experience. I highly recommended Shaun and the entire Laurel BMW team. I will make another purchase in the future.

Bob Carey

15 de abr. de 2016

Have bought/sold several vehicles from Laurel BMW over the years and couldn't be any happier all around. Service department has been great as well.

AmandaP

13 de abr. de 2016

Had the pleasure of buying a CPO 2013 x3 from Barry Levsay last night. My husband and I couldn't be happier with the way we were treated, and not having to haggle over prices like other dealerships was really a nice change! Barry couldn't have been more personable or accommodating. We would highly recommend him and Laurel BMW to anyone!

Cliff2212

11 de abr. de 2016

I would like to give my sales person Ms CJ Levi 5 stars. she did an excellent job from beginning to end I am over satisfied thank you very much .

Eydie Wrobel

6 de abr. de 2016

Honestly, I never had such a nice experience car shopping. The Sales Staff was helpful and informative and I never felt pressured.

Neil Sy

1 de abr. de 2016

Very helpful service and staff. I like the easy and professional atmosphere and will always come back to get my BMW serviced at Laural BMW.

kcrista

29 de mar. de 2016

Recently I purchased a 2013 Cadillac ATS, from Rich Rams at Laurel BMW of Westmont. Rich made the entire experience smooth and painless. He listened to my questions, assisted in finding out more information about the vehicle and was very straightforward. I'm very happy with my recent purchase and will definitely recommend Rich to family and friends! Who knows; perhaps my next vehicle will be a BMW and if so, Rich will be the guy I contact. Thank you, Rich!

SZ

27 de mar. de 2016

A totally exceptional experience. Salesman Don Asuncion and the entire management staff were very professional throughout the entire process. Based on this and previous experiences with the dealership, I would recommend Laurel to anyone looking to purchase a BMW.

nb

24 de mar. de 2016

Excellent professional service. Highly recommend. Both Kristina and Mike made the entire experience smooth and comfortable. Would highly recommend both. Sales process and paperwork was fairly smooth and efficient.

Michael S.

21 de mar. de 2016

Great customer service, very responsive to inquires/questions

TheBrucer

21 de mar. de 2016

I saw a BMW online that I was interested in, and stopped into the used car building. Luke knew the cars very well as I compared the 5-series and the 3-series, as well as different models within the series. If there was an issue he didn't know, he didn't snow me, he researched it and got the answer. We did multiple test drives and I never felt I was being sold. Mark the manager was involved as the process progressed, and he was as helpful as Luke, He also was just as personable. When I negotiated to purchase, there was calm low pressure give and take that resulted in a deal that I think everybody was happy with, especially me.And when I went to finalize, I got good explanations from the business/finance department, and the manager came in to clarify and resolve an important issue that could have been a sticking point.Even my 'genius', Giselle, was all you'd expect from the delivery group, knowledgeable and enthusiastic.The followup service visit to install and adjust items was just as positive with James.I have to say that this was my best car buying experience, and I've had a few. A great no-pressure visit with a very positive outcome.

Jim H

21 de mar. de 2016

Marc and Barry took care of my needs and made it a quick and simple process.

Khaled M.

16 de mar. de 2016

Went to the dealership talked to saleperson. ( Tony) made the transaction smooth and fast! Very good customer service! Tony called me couple times to check on me if i was happy with the car!! I rated this dealership 5stars!!

BA650i

9 de mar. de 2016

I recently purchased a 2015 CPO 650i xDrive Grand Coupe from Laurel BMW. My sales rep Barry Levsay is a true professional. The service he provided during the process was first-class and even after the purchase, he has been engaged and concerned to ensure everything is as I expect it to be. If Barry says he will get something done, he will do it. Barry is a very knowledgeable, considerate and gracious sales person. Overall experience A+!

GLIN

23 de feb. de 2016

found the car online and contacted the e-commerce team who promptly forwarded my interest in a 5GT CPO to Barry Levsay. He confirmed with me my schedule and made sure the car went through the CPO certification the next day for the showing. I went on his day off but his colleague Tony Alonso promptly took care of me when I arrived at the dealership. The car was just detailed and looked immaculate. Thought I was looking at a new car. Tony was knowledgeable and did a good job explaining the value. while I was signing the contract, they noticed a check engine light and let me know that they are taking care of it immediately. Provided me a loaner so I can get home that night (from an international business trip) and brought the car to me the following a day later. I appreciate being upfront with me and doing the right things. One of my better car buying experiences. Would definitely recommend them.G Lin

James T

16 de feb. de 2016

Sales rep Barry Levsay was excellent: friendly, knowledgeable and professional. Entire experience was enjoyable. Noticed cracked console after flying in from out-of-state. Sales manager Mark Januszkiewicz agreed to pay for having it repaired at my local BMW dealer. Great car at a good price. Very satisfied with Laurel BMW pre-owned dealership.

E.C.Smith

15 de feb. de 2016

My experience with Laurel BMW has been great. Always helpful and informative, I feel good about telling friends about the service.

KJWheeling

7 de feb. de 2016

Traded in my 3013?Ford Focus Titanium for a used 2006 Honda Pilot. Pilot was in great condition. Staff was easy to work with. Thanks.

HawkFan86

6 de feb. de 2016

This is my second BMW from this dealership. When it was time I came back because of the great customer service they provided. Mike and Kristina were great to work with. They were very responsive to finding the best vehicle for my preferences and when I was looking to make a deal I really loved that there were NO GAMES! They truly made you feel your business was valued, offered a competitive deal and respected your time. Im loving my new car and appreciate that the dealership stayed in touch even after the deal to make sure all was well.

Mhyman

4 de feb. de 2016

Shaun was very knowledgeable and patient while helping me to select a new lease. He delivered one on one attention, was courteous and sensitive to timeliness. This was overall a painless experience!

Herman S Brooks

28 de ene. de 2016

Well pleased. Truly fulfilled customer and enjoyed my car buying experience. I was well received and got just what I wanted.

Jazerle Amos

28 de ene. de 2016

My experience with Laurel BMW of Westmont was positive. The service rep. was cordial, and the service technician quickly located the problem while I was waiting . They ordered the parts immediately and gave me a loaner until my vehicle was serviced. I was very pleased with the service and staff. I would highly recommend this dealership to anyone.

MimiR7

25 de ene. de 2016

My husband and I visited a more local dealership when shopping for our BMW....they were less than helpful. So, we decided to try Laurel BMW since we were out towards Oakbrook for shopping and dining....We were absolutely delighted when we met Matt. He was so helpful, patient, knowledgable!He let us test drive a couple of different cars so we could get acquainted with the BMW experience sice we had never owned one. Well, we felt completely comfortable with Matt and in the end, we decided to buy from Laurel BMW. However, our buying experience did not end with Matt...we met with several other people in the process, all of whom were helpful, courteous and wanted us to have the best experience ever!! We love our car! And when the time comes to purchase another BMW, we would not think of going anywhere else!! You guys are all simply the best!

Mike7

25 de ene. de 2016

Three seven series for me, two 3 and 4 series convertibles for my wife, service and attention keeps getting better. Cannot say enough good things about these guys.

Anita

23 de ene. de 2016

I bought a new BMW three months ago and the purchasing experience was very good. I visited the dealership several times. Kevin O'Donnell was very professional and extremely helpful trying to answer all my questions. I have been going to Laurel BMW in Westmont for over 15 years and have had generally very positive experiences. And I would definitely go back again. I only wish they had explained and emphasized a bit more at the time of purchase the importance of the tire protection program. They just found a nail in one of my run flat tires and I had to pay $400 to replace it. I can no longer buy the tire protection program since they offer it only at the time of purchase.

Sean091

23 de ene. de 2016

The dealer sold me a great car for a fair price and fixed everything I asked them to fix at the time of purchase. The main thing I asked for was refinishing the rims on the vehicle which they did and the rims turned out great! Overall, I'm happy with my purchase.

BA

22 de ene. de 2016

Lilly was a pleasure to deal with. Excellent job once again.

John Reardon

19 de ene. de 2016

Lindsey Drugran was great to work with, I would highly recommend her if you bring your car in for service. My experience could not have gone more smoothly.

John P.

19 de ene. de 2016

Bought a 2012 Jetta. Sales process was excellent and Tony Alonso was great to work with. He went above and beyond to make the sales process easier for me and my wife. Laurel does an excellent job with their used car sales as we were impressed with the conditioning and maintenance of all the cars we test drove. Value was fair for the car for all parties and we would definitely look to Tony and Laurel for our next car purchase.

Patti

18 de ene. de 2016

I wanted an all-wheel drive car with great mileage, sporty look, power. I love my BMW 328 diesel because of how it hugs the road, and feels to drive it. I have had it for two years and it has been perfect. The saleswoman, and the persons I have dealt with since at the dealership for routine checks/service have been wonderful. No complaints!

KC

16 de ene. de 2016

Tony Alonso was knowledgeable and friendly. I'll buy my next car from Laurel BMW.

Niko

14 de ene. de 2016

I'm going usually every 5 or 6 months to this dealership to make some maintenance to my car, all the time everything it's great

BlackCampy10

12 de ene. de 2016

Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand for a few more years by finding a good used 9-5 to get me through. Laurel had what looked to be a well maintained 2007 Aero on the lot so I rode out to take a look.I was greeted by Rich Rams who gave me the chance to get a quality test drive in. It was not just a quick spin around the block, it was a true mix of local streets as well as some highway time.Upon our return, Rich showed my the results of Laurel's inspection of the car and the items the had received attention before they put the car up for sale. Rich also gave me a copy of the Carfax report which showed while the car had a little more mileage that I would have normally been looking for, a detailed record of service done at a Saab dealer was a clue that it had been well taken care of.After taking a couple of days to make up my mind, I rode out again to give it one more drive. I decided to take the car and Rich and everyone at Laurel made the financial and legal stuff work with little pain on my end.I've enjoyed getting to know the car and could not be happier with Rich and Laurel BMW.

Patrick Russo

11 de ene. de 2016

I worked with Sean to sell my existing car and purchase a new car from Laurel. He did a great job and was very honest and straight forward. I would recommend Sean and Laurel to friends and family.

Michele914

11 de ene. de 2016

I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased

hari

9 de ene. de 2016

I was looking to buy a new car for few months and shopped at several dealers. While other dealers were contacting me at their leisure, CJ Levi from Laurel was on top of what I need and provided really quick and up to the point responses. She even followed up with me after the purchase to see how the car is and if I have any more questions. I recommend this dealership to my friends.

Bmwreview

9 de ene. de 2016

My husband and I were shopping for a vehicle for few months and no other place compared to Laurel. We stopped by this dealer multiple times with no appointment, and every time Sean took great care of us. The best part of the entire experience was the fact that he did not pressure us to buy, but simply provided us with information we needed. Sean really worked hard to fit into our budget. I would definitely recommend him and the dealership to my family and friends.

MichaelK

6 de ene. de 2016

CJ was our sales rep and she was terrific. Leased a 2016 BMW X4 and could not be happier. Would recommend to any/everyone.

Happy 4Runner Owner

6 de ene. de 2016

With Laurel BMW being within the Autonation family, it was very easy to reserve my pre-owned vehicle online, and go see it in the 48 hour hold window. The car was pretty much waiting for me to test drive upon my arrival. I didn't feel pressure from the salesperson to purchase, it was mostly my own desire for the car. They are a great dealership, and I can see why they have won so many customer service awards.

Donna & Bill Neill

6 de ene. de 2016

We had been debating back and forth about trading in our X5 for smaller car, and could not come up with a clear decision, until we met Barry Levsay. He was not pushy at all -- made us feel comfortable making the decision to trade our car for an X3, and we are so happy to have made that decision. Barry was helpful, knowledgeable, and considerate. We felt that he had OUR best interests and not his sales commission at heart. We are so supportive of him, and overall very happy with the people at Laurel, including the service department. We have been loyal customers since we bought our first BMW in 1886 - many years ago! Barry has a good reputation and deserves it!

John Y.

6 de ene. de 2016

This was my fourth BMW purchase and I must say C.J. Levi was the best representative of the BMW brand that I have ever worked with. I have owned Mercedes', Audi's and Porsche's bought in Chicago, Minneapolis and New York City and found the people at Laurel BMW of Westmont to be a distinctive cut above the rest. If you are in the market for a BMW don't think twice about any other dealership in the area, C.J. and the entire team at Laurel have the stuff needed to get it done with quality and precision!

BMW_Newbie

5 de ene. de 2016

I bought a used BMW at Laurel BMW. The sales person Barry Levsay was unbelievably easy to work with. He and exchanged a few emails and agreed on a price before I went to the dealership for a test drive. The team at Laurel made the whole transaction go smoothly and we were on our way within 2 hours (including test drive). After a day, when I noticed an issue, I reached out to Barry. He immediately offered to help and asked the vehicle brought back in. Upon inspection it was determined that it required replacement of sensor and reprogramming which came to roughly $1300. Joe Giuliani, the service manager assured me they will take care of it. When I reached out to Barry, he quickly talked to the managers and ensured the dealership would pay for the additional repairs as we just bought the vehicle few days ago.This was such a refreshing experience, that my wife now wants to buy all our cars from this dealer (LOL).

HappywBMWX5

4 de ene. de 2016

Repeat customer ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 people Service advisor ,Bob Kernwein and Mr Reno Phillips salesman .

joeg

4 de ene. de 2016

Excellent experience at Laurel BMW...Rich Rams was great to work with. I have purchased 6 cars from Laurel and I would go back to this dealership again.

Gabrielle

1 de ene. de 2016

Purchasing from Laurel BMW of Westmount was a wonderful experience!!! Starting w/ Vesna in sales - simply wonderful.. Being greeted and appreciated by MGR. Richard Stoll - True leaders, create winning teams!! Rich has created an awesome team! To Jason my BMW Finance MGR.. Wonderful and knowledgeable. If you're looking for a world class vehicle - it's a BMW...if you are looking for a WORLD CLASS EXPERIENCE it's at Laurel BMW of Westmount! #the only thing a PACKER fan loves about ILLINOIS!

Joe nguyen

30 de dic. de 2015

Excellent sale rep.. Very fast paper work. Car was ready..

Dave D.

29 de dic. de 2015

I purchased my first BMW from a different dealer 3 years ago. My salesmen had moved to Laurel BMW and so when I was in the market for a new car I gave him an opportunity to win my business. I'm VERY happy I did. My entire experience working with him and Laurel was very straight forward and honest without all the haggling and fears that you're being taken advantage of and ripped off.

elsa

29 de dic. de 2015

I purchased my new X5 this year and Darrell "Reno" made the whole process very easy and hassle free. He's awesome! I would definitely go back

gun0926

29 de dic. de 2015

I did it tire change and oil services. Once your 4 warrenty expires do not go this place they are charging doule compare to other dealer shop.

GMorgan1

24 de dic. de 2015

Felt like I got a fair deal and was impressed by the ease of service.

D. Thompson

23 de dic. de 2015

So far, I'm loving my new car!! It's everything I wanted. I also want to thank Chris Cole for his assistance with the purchase. His expertise, commitment, integrity, and professionalism are commendable. This was by far one of the smoothest auto purchase transactions I've encountered. We will definitely keep your information at the top of the list when we begin our next search.

Malski1972

22 de dic. de 2015

I recently bought a slightly used Mazda CX-5 at Laurel BMW and Tony Alonso was the sales professional that assisted me. He was easy to work with, knowledgeable about the vehicle I was interested in, asked me how and when he could best follow up with me and stuck to it. At no time did I find him to be high pressure and I thought he was very professional about how he approached his job. When I decided that this was the vehicle for me, he got aggressive on the price and made the whole process simple and straightforward. When it came time to finish the paperwork, the young finance manager was pleasant and helpful as well and even got me a slightly better rate from my bank then I was already pre-approved for. I would highly recommend this dealership if you are in a market for a quality used vehicle.

David P

20 de dic. de 2015

I needed water barrier repair on a 2008 BMW X3. James Randall assisted me and answered all my questions. I found James to be extremely knowledgeable and responsive to all my questions and concerns. James scheduled my follow up appointed and completed the repair in time he promised. I am extremely satisfied with the service at Laurel BMW and highly recommend James Randall and Laurel BMW.

Rob

19 de dic. de 2015

I bought a car from Tony. It was a quick and pleasurable experience. I have bought a lot of cars and will definitely will buy from Tony again.

Aliona S

17 de dic. de 2015

This is my second purchase in Westmond dealership and both times the service exceeded my expectations. Especially Lilly Kolarski. She was very helpful and gave me professional suggests about my purchase. Thank you Lilly.

Singhz

16 de dic. de 2015

The employees at Laurel BMW I worked with were very courteous, helpful and not at all pushy... right from the Sales advisor (CJ Levi), Sales Manager (Mike Adler) to the Finance Manager (Jason Baker). Had a great car buying experience and would certainly recommend Laurel BMW, can't say the same about the couple other BMW dealers (Patrick BMW was the worst esp. one of the sales Manager - Rick ...something) I worked with.

Neal Dasgupta

16 de dic. de 2015

Very good experience, went to a few others in the area and Westmont shined amongst them all. Courteous, friendly, and not seemingly afraid to come up to talk to us as we experienced at other BMW dealerships definitely would recommend them to someone in the market. Definitely worth the drive over from Indiana.

Deborah McClain

16 de dic. de 2015

My experience at BMW service department was great the receptionist was very curiosity however the service I received from Joe was fantastic he was very professional and knowledgeable and put me an ease while he asked question in reference to my 5 series BMW, He helped me decided on the type of service that my BMW needed in order for it to operate to the maximum performance.

4GPack

16 de dic. de 2015

The employees at Laurel BMW I worked with were very courteous, helpful and not at all pushy... right from the Sales advisor (CJ Levi), Sales Manager (Mike Alder) to the Finance Manager (Jason Baker). Had a great car buying experience and would certainly recommend Laurel BMW, can't say the same about the couple other BMW dealers I worked with (Patrick BMW was the worst esp. one of the sales Manager - Rick ...something).

Al Weiler

14 de dic. de 2015

Lindsay was great. Efficient knowledgeable and was able to get me a loaner car when I did not reserve one.

Flyine 8

14 de dic. de 2015

Lilly was our salesperson and she made the process a piece of cake. Please don't waste ur time with the Naperville BMW location, just go straight here, skip the hassle and leave happy!Finance guy was quick and professional too.

LisaM

11 de dic. de 2015

We went back to this particular dealership (Laurel BMW of Westmont) because we previously had a good experience -- and again, it was another good experience as well. Rich Rams was very knowledgeable, professional and kind and he ended up finding the perfect car for me.

BMW528xi

10 de dic. de 2015

Great buying experience with Luke. Full service shop. Look forward to buying another car there in a few years time. Now first enjoying my 'new' (used) BMW 528xi.

turanturan

10 de dic. de 2015

After a great experience with renting an X5 xDrive35i for a 10-day road trip touring the Southwest in September, we stopped looking at the Audi A7, and decided that the X5 xDrive35d would be the best fit for us. Diesels aren't easy to find, but Laurel BMW had one in stock. While we didn't settle on that one, CJ Levi and her manager Rich Stoll were both extremely knowledgeable, and listened to our needs. They ordered exactly what we wanted, and we couldn't be happier. If you're in the market for a BMW, I highly recommend that work with CJ and Rich. It'll be one of the best decisions you'll ever make.

Nino1177

9 de dic. de 2015

Barry was my salesperson. He did a wonderful job. He was very helpful, informative, and just and just a really kind, friendly person. He answered my questions, made suggestions, and was never pushy or pressuring. Actually, EVERYBODY that I came into contact with at Laurel were all great people to work with including Mark, one of the Sales Managers, to the final person who handled my financing and paperwork. Anybody looking to purchase a vehicle, I highly recommend Laurel BMW of Westmont. I believe you will be very pleased with your experience there.Tony S.

GTM802

8 de dic. de 2015

Terrific experience in buying a car from Laurel BMW of Westmont . Right from the start Rich Rams took control of the potential purchase, with all the information I needed to make an offer on day one. He immediately followed up with a counter offer and we agreed to a price the very next day. The paperwork went back and forth over the next two days and then the guys at Laurel (as Rich was off that day), set up transportation, and TWO days later ( 850 miles ) I had my car. 7 DAYS after my first offer, I HAD MY CAR. Now that's, What I am Talking About .....

David M.

7 de dic. de 2015

Matt was very courteous and explained everything very well. I was treated professionally and the price of the car was very reasonable. Full disclosure of the cars history was offered to me which I was very pleased with. Overall a great experience.

ljvann

7 de dic. de 2015

I worked with Kristina Gurskas on the purchase of my new BMW. Kristina was terrific. We were able to complete negotiations via email and one phone call; I took delivery of my car the next day. This was the the most pleasant and quickest car deal I've ever experienced. Kristina is a CA who really understands BMWs and especially M series vehicles. Jason in the business office was friendly and quick at getting the paper settled on my deal. I strongly recommend Kristina and Laurel BMW for anyone in the market for a BMW.I've also used Laurel's service department. Jason Wnek was able to set me up with a set of BMW winter tires and wheels for my new X5M (these are really hard to find and Laurel, amazingly, had a set in stock). The winter set was installed and Laurel is storing my summers. What a great experience. Jason was friendly, knowledgeable and helpful. I'm extremely impressed with this experience and will continue to use Laurel for my service needs (even though the dealership is over a 60 mile drive from my home). Put simple, Laurel is great place to buy and service a BMW. Everyone I've encountered there has been friendly, knowledgeable and professional.Larry V

john monacella

5 de dic. de 2015

The buying process was a pleasant experience and very professional. This is the 4th vehicle I have purchased from Laurel Motors over an 18 year period. Financing and customer service over that time period of time has met my needs and expectations.

Tman

4 de dic. de 2015

I got a great deal on my new Bmw 535d. Usually I look far and wide to find the best deals and it was refreshing that I did not have to go far this time. They Were informative and not pushy.

Vinod

3 de dic. de 2015

Joe Giuliano ..True professional offering exceptional service..Michael Carter the technician who works on my car is absolutely fantastic.Very honest

Deb H.

3 de dic. de 2015

This is my third BMW purchased at Laurel. I have always been pleased with the professionalism and service.Kalon Stoakley is always very professional and helpful. Even when he has other clients he always takes the time to make sure I am satisfied with my car repairs.I would also like to commend the service dept. My brake light was more of a problem than just changing the light and they repaired it for me late on 12/1 to save me another trip of coming in to the service dept.Thanks again

edanos1

3 de dic. de 2015

I buy my cars from BMW Westmont and have always had A+ experience will Lilly Kolarski, Pat Wolmack, and Rich Stoll. Service for the vehicles is great and James Randall in service is the best hands down.

Cami

1 de dic. de 2015

Very pleasant from the moment I waked in. I was there with my two year old daughter so it was a little stressful but Sean was very calm took his time and we came to an agreement. They also gave my little girl a BMW Bear

GO

1 de dic. de 2015

I bought my 4th vehicle since 1986 from Laurel BMW and my 3rd from the same salesman, Darrell Phillips. The last two, I flew in from NC and drove the car home. This is due to the salesman, who has stayed in touch with me, 1000 miles away. I trust him and that means something especially in the auto industry.

CB

30 de nov. de 2015

I recently purchased a new x4 and had a great experience at bmw of westmont. First of all Lily was great, she had an answer to every question I had and went to great lengths to make sure I was satisfied. Overall great customer service and a very smooth car buying experience. I would definitely go back!

Linda Chadaranek

29 de nov. de 2015

Kristina was wonderful. It was our first time at Laurel and she guided us through the entire purchasing experience without any pressure. Jason in finance was also very helpful in giving us information additional options. Thank you Kristina for making our first BMW purchase a favorable one.

Jtrotter1

28 de nov. de 2015

This is our second vehicle that we have purchased from Laurel BMW of Westmont and specially from Barry. He is a joy to work with and is so helpful! We will always purchase our cars from here!

bmw

27 de nov. de 2015

Darryl 'Reno' Phillips and Mike Alder worked with me to purchase my BMW 328i. Very impressed with their patience and their help in my purchase. I would recommend them to anyone who wants a fair deal on a BMW.

sebdw12

24 de nov. de 2015

I was extremely pleased with the experience at Laurel BMW of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payment and financing options. I will definitely recommend this dealership to my colleagues and friends. Lilly found the x5 I was looking for and Vesma closed the deal !!! Amazing deal!

bmw x6

23 de nov. de 2015

If you want to get professional service you should definitely visit Laurel BMW. I bring my BMW X6 here and get professional help everytime. James Randall is the person who will always help you. If you want professionaly and fast service for your vehicle you should ask for him. He makes me and all my friends come to Laurel. Because that what we need from dealers, professional and fast service for our cars!!! Laurel BMW , James Randall ... good job guys! I Would recommend!

Brett Okeson

22 de nov. de 2015

Lilly at Laurel is the best, she made the buying process simple and got us the best price!

Matt O

21 de nov. de 2015

I had an amazing car buying experience with Sean Kashani at Laurel BMW of Westmont. He made the entire process fun and enjoyable. He was extremely knowledgeable, engaging, and not pushy. He stayed late to let me test drive all the cars that I was interested in. He also took the time to explain the numbers with me and the benefits of both buying and leasing so I could make an educated decision. He were truly helpful. Thank you so much to Sean Kashani.

Munster46321

20 de nov. de 2015

Recently got our 2016 BMW X1 from Laurel BMW. The whole experience from start to finish was nothing but outstanding. Emailed Sean Kashani of Laurel BMW at 7 am when I noticed that they had the car I wanted - A mineral white with mocha leather interior with the Y alloy wheels. Had a detailed quote - I mean with ALL the info (including taxes) and financing options at 9 am. Since the vehicle just came in, Sean ran out in the rain and emailed me many pics of the car. We agreed on price which was much less than truecar/costco pricing that I had gotten from other dealers in Chicagoland. At around 11 am we finalized the deal over email. Went to pick up the car at 4:30. They were all ready for me with the paperwork and the car was prepped and waiting in the delivery area. Jason Baker of the finance department was just a true professional and non pushy - one of the best I have seen in the industry. Got done with finance in 30 mins and off to Sean who walked through all the featuers of the car patiently, paired both our phones and explained everything we needed to know about our new X1. Love the new ride. The whole experience was very pleasant and just felt good. I recommend sales person Sean Afshani and the finance manager Jason Baker and the whole crew at Laurel BMW very highly. They are true professionals and treat you the way they would like to be treated. A shout out to the GM Pat Womack and Business Manager Mike Adler too - Good People, good dealership, great cars!.

Glacial_Geologist

20 de nov. de 2015

Without exaggeration, because I'm not prone to doing that, this is the best car buying experience I've had in the 27 years since I got my first car. I contacted the dealer through their website, and was very quickly introduced to Kristina Gurskas, who would be handling my purchase of a special order i3. Setting up an appointment with her was simple and quick. During that first appointment she listened to what I was looking for, explained the deposit and ordering process, all with no pressure to do anything that day. On my second visit we ordered the car, I paid the deposit, again, all with ease. When the car came in, I was contacted right away that it was ready to be picked up. Picking up the car was almost as easy as the ordering process... And why I consider this the perfect buying experience. My total time spent in the dealer, two great appointments with Kristina and the last one with Kristina, JB in finance and Gisselle (the Genius) at delivery was less than two hours!! The six cars I've owned prior to this one all took three to four hours at delivery to finalize paperwork. I was driving home after being tutored on the nuances of my first electric car, about an hour after arriving to pick up the car. Getting exactly the car I wanted, at the price I wanted, without spending hours in the dealership make Laurel the best experience I've had purchasing a car. The staff, especially Kristina, made it the perfect buying experience.

2016X3

19 de nov. de 2015

Mike and Mantvydas were fantastic to work with as it relates to my 2016 X3. After having some "trust" concerns with another dealership, I sent out an online price request and Manty and Mike responded. after getting on the phone with Mike, I immediately was comforted by the fact that he gave me thorough explanations of the questions that I had and took the time to discuss all aspects of the vehicle purchase. Having owned BMW's for 20 years, and dealing with dealerships in NYC, Boston, and Chicago; I have to say that (right now) Laurel BMW of Westmont is my favorite dealership thus far.

Mary

16 de nov. de 2015

This is the third BMW that I purchased from Laurel BMW. Wasn't sure if I was going to get another BMW, but after visiting other car dealerships, decided that this one treats their potential clients way better. The service here has always been outstanding.Would definitely recommend Lilly as she went totally out of her way to be sure I was satisfied and happy.

Aussie_in_Illinois

16 de nov. de 2015

Purchased a used X5 at the dealership. I was looked after by Barry Levsay. Barry and the team were organized and focused on getting my needs met. Even late on a Friday night everything needed to finalise a great deal on an excellent CPO vehicle was smooth.Definitely not your grandfather's used car buying experience!This is the second vehicle I've bought at Laurel....both experiences top notch.Strongly recommended

julian

14 de nov. de 2015

i got myself a BMW z4 3.0i for a great price, low miles and brand new condition, Christopher cole helped me with the financial..if you are planing to buy a new or pre own BMW go to laurel BMW in westmont ill!!

Director53

7 de nov. de 2015

Laurel BMW of Westmont was a standout experience in comparison to other BMW dealerships I visited on last month. The care and attention to my inquiry and needs were managed with excellent results. My Sales Associate really helped me through the prior disappointment I had experienced. I really applaud the unwavering professionalism I experienced from start to completion.

absolutxc70

5 de nov. de 2015

This was my second purchase from Laurel BMW of Westmont. The salesperson and manager made this a great buying experience. No pressure, no games. Great follow up. Five Stars all around!

Jlean1

4 de nov. de 2015

I had a good experience in buying the latest BMW model (340i) from Laurel Westmont. The sales service was excellent and they keep abreast of the developments regarding my made to order car. I will definitely come back to purchase my next car. Thanks again Doug Panko and co.

Jeevan,Tangadagi

3 de nov. de 2015

I recently purchased my BMW through MantvyDas at Laurel BMW of Westmont. He is an amazing sales person with lot of knowledge about the cars they sell and also a friendly human with lot of patience, kindness and helpful. I also had a very good experience in getting my various doubts cleared with manager Mike Alder who was again very helpful. These 2 people are really nice and I would personally suggest to catch hold of these guys if you plan to buy a BMW here;).Everything was transparent and no hidden fees and other charges was made to me in buying my car. I would recommend this dealership.

Hamptonc

2 de nov. de 2015

From the time I walked in the dealership with my sister it felt right! The first desk we can approached was Barry's. He introduced himself and asked if he could help us? We replied, yes! His warm personality and friendly demeanor really sold us on buying from him! The follow up call was pleasant as well! Here's a salesman that really cares...... Thanks Barry

Jason A.

31 de oct. de 2015

If you are looking to buy or lease a new BMW, I would highly recommend Laurel BMW. I found a car that only Laurel had (BMW 535ix with M Package) in the color that I really wanted and from the first time I called in to the time I went to test drive the vehicle, the experience was great. I never felt like they were being pushy or overly persistent about buying the car. This was probably one of the best car buying experiences I have had.On my first visit Jazelle was there to help me test drive the vehicle. She was extremely friendly and helpful when it came to the test drive.I then met Don in sales who was also very pleasant to deal with. I first spoke to him on the phone then met him when I arrived at the dealer. The dealer was crowded that day (and now I know why-due to the high level of service they provide) so I didn't spend too much time with Don.Kristina was extremely helpful at delivery. She took the time to show me some of the features of the vehicle, even though I showed up just before closing on a Saturday to take delivery. She was actually heading out of town for the weekend and even though I insisted she just leave an let me finish with financing, she insisted on staying to help. She is great to talk to and work with! She followed up immediately (within a few days) to make sure my BMW asset was setup because BMW was having system issues the night I was there.Mike (Finance) was also extremely helpful. He and I exchanged a few emails to land at a fair price and then I agreed to take delivery. Mike was very helpful with the entire negotiating process. I can be somewhat annoying when it come to negotiating but Mike always remained professional and helpful! His help was greatly appreciated.If you are looking to buy a new or pre-owned BMW, laurel is the place to go. I found another car similar to the one I bought from Laurel at another local dealer (but in another color) but because of the service and time that the staff at Laurel provided I decided to do business with them. I will be sure to be back in a few years to get another BMW from Laurel.

treds

29 de oct. de 2015

I purchased my BMW thru CJ at Laurel BMW of Westmont. CJ is always so personable and very knowledgeable. Their service is great and I'd highly recommend this dealership.

James B.

20 de oct. de 2015

This is the 5th BMW I have purchased from Laurel BMW and specifically from Jeff Abbas. Jeff and the general manager do an amazing job in making sure I get the best deal and that all of my needs are met! I HIGHLY recommend this dealership and make sure you ask for Jeff Abbas!

John

9 de oct. de 2015

I purchased a BMW X5 through Kevin O'Donnell. The transactions went very well. I would recommend Kevin to friends in the future. While I ultimately financed through another company Mike Alder provided the various options available in a clear and straightforward manner. All in all a good transaction.

Mohammad Sajed

7 de oct. de 2015

Excellent buying experience. A+++. Sales agent was very helpful and her Manager was very helpful and made the buying experience without and pressure and very easy.

Pingyu528XI

7 de oct. de 2015

Very good dealer and service. I have already recommend this shop to my friends. I went to there without a appointment and get a wonderful experience. And last , Get my car there. Thank you.

WilliamsBC

1 de oct. de 2015

A friend referred me to Laurel Motors when my vintage 1999 323is was in need of repair. I arrived and was promptly directed to my adviser. I explained the issues with my car, he said they'd be glad to look at it and graciously set me up with a loaner. He kept me currant about the work as it was being done on my car and notified me as soon as it was ready to be picked up. I'd refer my adviser and this dealership to any and all of my friends interested in a BMW.

Highlw

24 de sep. de 2015

Great experience buying a CPO 750. I had to travel out of OHare and they were willing to take a deposit and hold the car for a period of time until I returned. Chris Cole was very helpful to me throughout the entire buying process. Knowledgeable. Understood my perspective. Overall, a pleasant experience.

Ewelina

20 de sep. de 2015

If I could give 6 stars I really would. I purchased my first BMW from this dealership, I'm so glad I found the right place! Huge thanks to Lukas for being so informative and helpful. I will definitely do business with him again.

oflowers7

19 de sep. de 2015

Terry Mancuso of the BMW of Westmont dealership is a perfect example of what providing great customer service should be. During my decision making of trying to determine which vehicle i wanted to purchase, he was very patient, went over and above to make sure all my needs were met. I initially looked at purchasing the X4 at a neighboring dealership, but the salesman didn't take the time to explain any of the features and technologies of the vehicle, however, because Terry was very knowlegeable about the vehicle, took the time to go through every feature, I decided to make my purchase through BMW of Westmont!

JOHNNY LAMBO

16 de sep. de 2015

WENT IN FOR SERVICE AND JAY TOOK CARE OF ALL THE CAR NEEDS.THEY EVEN REPLACED THE BATTERY AT N/C

Mpower3

13 de sep. de 2015

Have purchased 8 cars from Laurel and have always been well satisfied! Here customers are treated with courtesy and consideration. There is never any pressure or unsavory tactics to make a sale. Your satisfaction is their goal and reward. They make the car being and owning expereince as painless as it can be and the service is great in all areas from sales to service! Be sure to give Laurel a visit for your next car purchase.

Valor Equipment

11 de sep. de 2015

Great experience. Bo, service advisor, was very good a describing the maintenance schedule.

Tom D

11 de sep. de 2015

I have purchased cars and had them serviced at Laurel BMW for 19 years. They have always been excellent to work with. During my recent oil change service they noticed a small oil leak and repaired it under the warranty. Because the repair would take a couple hours, James Randall, the service supervisor and arranged a loaner for me to have while the repair was done. I have always been treated as a valued customer at Laurel.

Anish

10 de sep. de 2015

It was really awesome experience with Chris(Christopher Cole) from whom i got my BMW 5 series.The main facet is he(and his team) were very descriptive about each and every details of the car which helped me narrow down my search and decision for buying.

JTL1579

9 de sep. de 2015

We purchased a 3 series the salesman Terry was the best , we bought 4 BMW's from another Dealer and sorry we did not change sooner, we were treated with respect and he listen to everything we want and was able to provide. best car buying experience we have ever had

Jim

8 de sep. de 2015

Great experience, good people would highly recomend

R.Robinson

5 de sep. de 2015

Very pleasant experience, nice facility, quality service.

Lyudmyla

3 de sep. de 2015

Very friendly and professional. I had business with Sean Kashani and was very impressed. He is professional and care about his client needs. Highly recommend Laurel BMW of Westmont especially Sean he'll work hard to make you happy with your purchase.

Tim & Jean

2 de sep. de 2015

We have now bought three cars from Laurel BMW and we have them serviced there regularly.

Stephen Bauser

2 de sep. de 2015

The service department is outstanding. I have been using them for about 15 years and wouldn't think of going anywhere else.

Xiao Yang

2 de sep. de 2015

Five star service, and will buy my next Bimmer from Laurel again.wanted to buy a 428 XI coupe in St Louis area, but very limited selections and local dealers always play the game on price. Reached out to Laurel BMW, and completely differently experience: sales rep Terry was very straightforward on the price, and patient with many questions. Pickup experience was really pleasant: Terry arranged limmo to pick us up from O'Hare airport, and easy transaction process. Will buy again from Laurel.

Shantell Stansberry

1 de sep. de 2015

I was shopping for a new BMW and visited two different dealerships. Laurel BMW of Westmont was the spot. Shaun was excellent and accomdating. Mike A, the manager accomdating too. My whole experience at the dealership was exceptional. I would buy and recommend the dealership to others. Thanks, Laurel BMW of Westmont for such a great experience in buying my new BMW.

Josh

24 de ago. de 2015

Picked up a CPO 550xi and easy process. Luke was great to work with and not pushy at all. Staff was friendly and car is fantastic. Would recommend to anyone.

BernieD

24 de ago. de 2015

I have purchased many cars over the years and have had many positive experiences but none like the professional sales service offered by CJ Levi and the rest of the Laurel team. I ordered the car of my choice and worked very closely with CJ and the rest of the team to ensure my selections would hold up over time. The collaborative effort and open communication gave me much needed confidence. I was kept informed during the build process which allowed me to manage my own calendar. I highly recommend CJ and the entire Laurel team - they will work hard to understand your requirements and then work to fulfill your expectations.Bernie D

Tina

22 de ago. de 2015

Mr Phillips has again proven himself to be the consummate sales service provider. One more than one occasion Mr. Phillip has provided my wife and I with a truly great car buying experience.

airdarnell

21 de ago. de 2015

For me not only did I purchase the ultimate driving machine but also acquired the ultimate support team. They are outstanding starting with my salesperson who introduced me to product as I was comparison shopping. From the test drive, to the choice of features, to the delivery and the encore delivery the experience has been perfect. And even beyond this team has catered to my every need. I plan to encourage my immediate family to discuss their care purchases with Laurel.

Steve C

20 de ago. de 2015

Working with Kevin O'Donnell at Laurel BMW was a real pleasure. The team here at Laurel is very professional, easy to work with and really made the process of buying a car fun. We looked several different cars and dealerships, but saw heard many goof things about the team at Laurel from co-workers. Kevin was great and the finance manager, Jason Baker, made the purchase go smooth. Paper work was all ready when we arrive to finalize our purchase and we were out of the office in 30 minutes to setup our car.From the moment we walked in the door everyone was friendly and willing to help, but were not pushy. They had a great selection of cars/colors/options and were more than happy to find what you wanted. This team provides great service and everything that should go with buying a luxury car.There is no doubt that I'll be back.

Samuel Li

18 de ago. de 2015

So far so good. Terry is very helpful. All the people there are very friendly.

BMWX5

18 de ago. de 2015

After a bad service experience at Fields BMW in Northfield. I was recommended to go to Laurel BMW of Westmont. So pleased I did!Great Staff,efficient and super courteous! My new service center!!!

bearsboater

17 de ago. de 2015

I had the pleasure of working with Kristina Gurskas. My gosh, she was the most amazing auto sales person I have ever met. Kristina had me sit down and asked questions about what kind of driving I did. Then I asked her lots of questions. There were a few, only a few, she could not answer. Instead of making up something, she excused herself and went to find the answer! She put up with my 3 or 4 visits and two test drives without any hesitation. I can't recommend Kristina enough.

B. Woods - Woods Event Management, Inc.

16 de ago. de 2015

We have been a BMW owner or leased a BMW in that last 20+ years - Most recently with Laurel BMW. They are attentive, professional & courteous to their customers.

Larry1969

16 de ago. de 2015

My experience at Laurel BMW of Westmont was nothing short of fabulous. Never felt pressured and I was given many options to choose from to fit my needs and budget. Barry Levsay, sales, was outstanding in helping me get the car set up and he negotiated with the manager of the store for me to get a great price. Some of the best features of my X1 are high roof creates an airy, roomy front cabin with good forward visibility. Excellent power and handling. Very flingable in corners. Responsive transmission. Easy to enter and exit the driver's seat through the wide door opening and high roof line. The suspension is very firm, but not harsh. Loves to be driven hard. Capable of excellent mpg, but it won't live up to its potential if you drive it the way it wants to be driven. Retains some of the convenience of an SUV, but it's really more of a sporty hatchback.I would recommend this Barry Levsay and the dealership to anyone that wants to make sure your car buying experience is absolutely perfect.

NITEEN NIGAM

14 de ago. de 2015

It was a great buying experience. Totally different..We said what we want and exactly the same was presented with some recommendation. Lily Kolarski was very helpful and there was no forced sales talk. We finalized our car in 1 hour. Her job was not over even after car was delivered. She is still in contact with us and asks about any problem or any difficulty we are facing.Thanks Lily and Laurel BMW of Westmont Team for wonderful experience and Customer Service.

Jimmy P

14 de ago. de 2015

Always a pleasure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ErikM3

12 de ago. de 2015

Lilly is the best! She delivered a very easy, efficient and enjoyable buying process, all while getting me a great deal! A true WOW experience. I will be going back to her when my lease is up.

Sherry C

12 de ago. de 2015

I had an emergency with my car recently and decided to drive it right over- no appointment. 2.5 hours later I was on the road again. Thanks Laurel BMW service team!

JTL

10 de ago. de 2015

Wonderful staff to deal with, great sales experience.

nancyxia

6 de ago. de 2015

This is our first time to buy BMW. My sales person, Mantvydas Rupsas, was sincere, helpful, and responsive during the entire process. I will recommend this dealership to all my friends!

KMac

4 de ago. de 2015

Probably the best experience I've had in dealing with many car dealerships over the years. Sean Kashani was very knowledgable, helpful, and personable. Would definitely recommend Laurel BMW again and send them Sean's way!

Dave M

2 de ago. de 2015

Very easy and professional. The sales agent spent a lot of time reviewing my options and making the buying process smooth.The credit manger got me in and out of his office in short order.

Nbuyer

30 de jul. de 2015

Awesome team. Really enjoyed my visit. Thanks to Tim and Mark for putting a deal together. I will recommend this dealership to my friends and anyone interested in purchasing a BMW.

NewBMW

24 de jul. de 2015

This was my first BMW and was the most friendly and professional car buying experience ever. I be back for sure for my next BMW.

Jassi79

22 de jul. de 2015

Awesome staff and customer service.. Special thanks to CJ Levi, Mike and Jim for making it happen for me. All queries were answered in black or white to my expectations. No ambiguity. I am confident that I will get same level of "after sale service" as well. Looking forward to lease next Beemer after 2 years ;)Cheers,Jaspreet Singh

Being the Popcorn

21 de jul. de 2015

3 New BMW's in 5 Yrs. all from Lily & Mike. Exceptional sales & services . Keep up the Good Work !!! Lily is the Best, straight forward & honest advice . Mike closes the deals for us with no haggling . Jason in finance also does a wonderful job . Will Not buy a BMW from Anyone else Except at Laurel & Lily Kolarski 's Team . Thank You Guys !!! Popcorn

vlado lenoch

16 de jul. de 2015

My old 2001 X5 was repaired quickly and with quality.

steven 335xi

10 de jul. de 2015

Great dealership,super selection, and the best team around. I've been to 4 bmw dealerships and laurel was and is the best hands down.my salesman was Sean kashani.he made everything so easy and smooth,he explained everything clearly and showed me all available options on how to get my brand new 335xi !!!!!!! His patience with me and my decisions was awesome.thank you Sean,team,and laurel !!! I love my new 335xi !!!!!

Lorraine Lupa

9 de jul. de 2015

this was an air bag recall and I had an alignment serviced. All went very well and the people at the BMW were very courteous and the waiting room was very comfortable. A good experience.

Eleanor Wilson

1 de jul. de 2015

This is the fourth BMW that I have owned and I have never experience such outstanding customer service. I leased a 2015-750I. I would highly recommend Laurel BMW and its sales and financial staff: Terry M.. Shaun, Rich S., and Jason in financial.

Richard 1

27 de jun. de 2015

Tony is an awesome salesman that listens to what your needs are and customizes the package for you. He's also very honest and does what's best for the customer. Keep him around for years to come.

LM

25 de jun. de 2015

Thorough inspection. The staff was very honest, and was very concerned with my well being.

YOGI

21 de jun. de 2015

Excellent experience with Lilly Kolarski, sales person. went from an 09 BMW 3 to 2015 X3...without pain Lillian is professional, friendly and educational thru out the process. my 6 yr. experience with this dlrship is excellent. professional and courteous from top to bottom.

Mo Khan

17 de jun. de 2015

I had a wonderful experience. Staff were courteous. Servicing was done to my total satisfaction. The process was fast, simple and efficient.

Steven911

17 de jun. de 2015

By far the best experience I've ever had purchasing a pre-owned vehicle from a dealership. Christopher Cole was outstanding to work with on the purchase of my 2011 Porsche Carrera S. I had been shopping for just the right car for 10 months and finally found it at Laurel BMW in perfect condition. I drove 3 hours from Wisconsin to see the car and was not disappointed. It was even better than I expected and Chris was waiting for me when I arrived. Great car, great price and outstanding service.

Meg in wv

16 de jun. de 2015

Car online from this dealership they arrange for the financing they arrange for the shipping i live in West Virginia and they did a great jobI was very please with the service

dgs199

16 de jun. de 2015

Very efficient and professional. Sales and staff did a great job and I drove away with a new car in less than 2 hours from start to finish. Appreciated the group being considerate of my time and I am very satisfied with the car.

ConcernedBuyer

12 de jun. de 2015

Do not, absolutely do not, visit or do business with Laurel BMW of Westmont. They run the most dishonest and misleading business I have ever dealt with. Let me go over my story so that no one ever makes the mistake of visiting this dishonest business. I purchased a used BMW from Laurel BMW of Westmont. Prior to purchasing the vehicle, I asked to see the prepurchase inspection and asked what service this vehicle will need. My sales person informed me that all of the service was completed on this car and it needs nothing. The car had a valve cover gasket leak but he told me they fixed it and even went over the cost which was around $2,000 (they did a brake job as well). The sales person made me feel confident enough and I went on to purchase the car. Three months later and after 3 trips to a BMW mechanic (including 1 time where I had to have my car towed off the highway) totaling around $1,500 in repairs, the BMW mechanic tells me I have a valve cover gasket leak and that all of my issues have been caused by this leak and to fix the valve cover gasket it would be upwards of $1,000. I called Laurel BMW of Westmont and told them I am having an issue with the gasket leak (which the sales person told me they already fixed) and expected Laurel BMW to repair this free of charge due to the fact BMW warranties all parts and repairs for 2 years. Anyway, the service manager calls and tells me that they never even repaired the leak prior to me purchasing. The sales person lied to me and told me the leak was fixed, when in fact it was not. This has been a nightmare and led to thousands in repair bills. The sales manager called me and told me there was nothing they could do. They would not admit what they did was wrong. They committed AUTO FRAUD. They are not making right on their mistake. Now I will have to exhaust all efforts to get this resolved, most likely in court. EVERYONE, LEARN FROM MY MISTAKES AND DO NOT DO BUSINESS WITH THESE DISHONEST PEOPLE.

gvr

11 de jun. de 2015

The staff was extremely friendly and not pushy to make a sale like other dealers. I purchased a 550xi and was able to negotiate a great lease price once they realized they may lose the business if they didn't do better.

Smart Bill

10 de jun. de 2015

I searched the used car I wanted through an auto search service provided free from GEICO so I knew what I wanted. I called ahead, they had it ready and I bought it. The salesman and his boss were very responsive and listened to me. Other than a bit of a wait to get to the finance guy I must admit it was the smoothest auto purchase ever. I was out in less than 2 hours.Bill

Repeat customers

9 de jun. de 2015

Lilly Kolarski has assisted us in purchasing many BMW's and model types for the past several years. She is a true professional, yet addresses us with caring and kind mannerisms. Lilly sure does know her cars and offers that expertise in assisting with choice and satisfaction. Steve Olson in Service has never used the word "cannot" when scheduling service or even just his availability to answer a quick question. Jason has handled our out-the-door paperwork experience for quite a few years also and is efficient and personable - another top-notch part of the Laurel Motors team. The dealership is top-notch, just as one would come to expect after being a BMW satisfied client for many, many years.

Repeat Customer

9 de jun. de 2015

We have purchased many BMW's from Laurel Motors throughout the years and keep coming back for more. ALL employees go the extra mile for customer service and satisfaction. From the time of purchase (our personal salesgal is Lily Kolarski and she is just amazing), to the Finance Dept., and on to Steve Olson in Service, we have never encountered a time we were not 100% satisfied.Laurel Motors is an all-round great professional experience and service does not end with the sale.

Martin Irish Times

8 de jun. de 2015

Had a great experience dealing with James Randall at BMW Service Westmont - felt like he really took good care of everything and was very professional in my dealings with him. Martin L

Curtis/Olga Bryant

6 de jun. de 2015

My visit here was very o peaceful, pleasant and totally an exciting happy time picking up our Fisher Karma the entire team there were nice helpful and concerned about things going smoothly and with the best of quality time. Thank you for your time and Services to a fellow customer.

E46M3

4 de jun. de 2015

I had called ahead to see if the car I was looking at online was still available. Thank goodness it was still there. Barry (sales associate) was very personable and could get me the answers to all of the questions I had. Felt comfortable and welcome while we were doing business. All around good experience.

Bernie

2 de jun. de 2015

Found car online. Chris Cole was very helpful and very responsive to my questions. Car was prepped and ready when we got there.

Richard

31 de may. de 2015

Very good honest and nice place to buy new or used car from. Tony Alonso is an awesome salesman to deal with

2011BMWX35i

31 de may. de 2015

I recently purchased my first BMW at Laurel BMW of Westmont. My Sales Rep. Matt Kuhn was extremely helpful via email prior to purchase, knowledgeable in person, and attentive post sale. I had many questions about the nuances of the SAV and Matt has been great in responding quickly. He also pulled the original Mfg. Invoice so I would know exactly what was included in all of the upgrades that the original owner had purchased. This makes understanding what is pertinent to my vehicle very easy when reviewing the owners manual. The staff at Laurel is friendly and patient- I love the free car washes! I think I'm might just be a BMW owner for life...

BimmerFan

30 de may. de 2015

I contacted BMW Laurel of Westmont via the Internet and negotiated the price with Kevin O'Donnell. He was able to secure a vehicle that matched my needs almost exactly. The whole process was easy and relatively hassle free.

Tom60016

30 de may. de 2015

Our experience was excellent when we decided to order a car. The staff --- particularly Don --- was very helpful in making this a fast transaction. When the factory delayed delivery, Don kept us informed of the details of the delay. The price was fair and the negotiations were not hampered by "game playing" often found in new car dealerships. Payment was a simple and straightforward transaction with no extra pressure to purchase unwanted items. The training session was detailed and comprehensive.

Kfiol

23 de may. de 2015

Barry was wonderful to work with. Pleasant experience.

NeilGraves

23 de may. de 2015

We recently bought our third BMW from Laurel BMW of Westmont.Chris Cole our salesman has always follow through on his commitments and provided us the best service after the sale.We will be back for our 4th, 5th ect.

Tpsalmon

22 de may. de 2015

Laurel BMW of Westmont provided the best buying experience, I have ever had with purchasing a car, no extensive haggling, straightforward pricing, and financing. I live in NY and flew to Chicago to pick up my car at Westmont. As I mentioned this is my 6th BMW, so I have an idea of what I should expect from these dealers, and Laurel BMW was by far the most professional, and genuine dealership I have ever dealt with. Kudo's to Pat Womak, Terry Mancuso, Mike Adler, and Jason Saxton, excellent job guys, down to sending a limo to the airport for me. I look forward to doing business in the future

Dr Tom

22 de may. de 2015

I happened on this rare gem of a dealership by accident, and I'm glad I did!! Laurel BMW of Westmont provided a level of professionalism, combined with sincere warmth, which converted the normal hassle filled buying experience, into a pleasure. They couldn't do enough to assist me. I was so impressed by this dealership, I flew from NY, to Chicago to get my new 428 Gran Coupe!! They had a limo pick me up at the airport!! Kudo's to the entire team from the top down, from Pat Womack, to Terry Mancuso, Mike Adler, and Jason Saxton, they made the entire process seamless, and a complete joy. It truly was the "Ultimate Buying Experience"

H Jubran

20 de may. de 2015

Loved the place. Diversity which draw my attention at the first visit. Sean Kashani was very helpful and honest. So far bought two cars in two weeks. Returning for the third one.

DougW428i

19 de may. de 2015

Kristina was very patient with me as I was selling my 2008 Acura RL through Craigslist and the buyer had delayed me - to the point of uncertainty! We (Kristina and me) had negotiated terms for my 2015 428i lease much earlier than my RL sale, so they had engaged various internal folks to "finalize" my deal w/o knowing for sure I'd come through. In the final analysis, my sale went through, however, the used car manager had assured me that if it didn't, they'd give me a "number" based on eyebally my car the week prior. It all worked out and Kristina was awsome to work with. Dovile was also great when I went back for a subsequent review of the various components of my car, not to metion a free full tank of gas! I like Laurel so much that I'm planning to use them for future service even though I live near Patrick - I'll drive the 28 miles to Westmont!

Gdekgado217

19 de may. de 2015

Thank you for the opportunity to offer a review on my purchase experience at Laurel BMW. I purchased a CPO and during the sales process I asked my salesman (Tim) to confirm the vehicle was up to date on fluids and maintenance. My question was driven by the Carfax which highlighted the maintenance history, and reflected that over a year had passed since the last maintenance had been performed. Tim assured me all was in order and was adamant that all preowned were brought up to date on all maintenance before being offered for resale. Having become familiar with the technical components of my vehicle (this is my first BMW) I have come to find that the vehicle will need an oil change next month (10k since the last one), the washer fluid is low, and the DEF (desire exhaust fluid every 10k) warning has come on indicating that the fluid needs to be replenished. I don't necessarily think this is a reflection on Tim, I just think there may have been a breakdown in the process when this vehicle was taken in on trade. Before writing this review, I asked Laurel (Mike Adler) if the dealership would simply offer to let me have this maintenance performed at no charge to me at a local BMW dealership. All I heard were crickets. I guess a used car dealership is a used car dealership no matter what the emblem. Update 5/22/2015:Updating my original review: I want to thank Guy, Tim, Mark and Mike for making things right. They contacted me promptly and make it clear that customer satisfaction was their number 1 priority. Happy to report that they made things right! Thanks guys. I will definitely be coming back for our next vehicle.

Tia

18 de may. de 2015

It was an enjoyable process and everyone was very helpful.

Mark

14 de may. de 2015

I purchased my BMW from Laurel BMW and I will Be back to buy my next one. Barry Levsay was my salesman and he was very knowledgeable and patient. Great experience!!!!!!

Tiraji H.

8 de may. de 2015

I'm sure I'm one of those difficult clients that demands everything for a little of nothing! I drove a 2007 BMW328xi coupe for years! I purchased at Knauz BMW early 2008 (which didn't provide the best service), however I always had my car serviced at Laurel BMW of Westmont! Over the years, I was always given the best customer service so I knew my next purchase would be made at Laurel BMW of Westmont. Moving on to 2015, I met Sales Person Sean Kashani Feb 2015, he was very patient with me and tried to meet all my needs! By the end of the day I ordered a 2015 BMW 428xi which would take 8wks to deliver. Two days later I canceled the order because I hadn't really made up my mind on what care I wanted. I felt the 4series was too similar to the 3series coupe I was driving. Sean was very understanding and refunded the money I put down to order the car and told me to follow up when I'm ready. No pushiness at all! Sean understood that this is a large purchase and I needed to be 100% sure. Moving on to March 2015, I walked in on a Saturday morning and Sean greeted me with open arms! We discussed other options for about 2hrs, he wasn't rushing me or trying to force me to make a purchase! I walked out empty handed but I'd gained so much knowledge about the various BMW models through talking to Sean! He gave me all my options, after our discussion, I was 100% sure I'm going to stick with BMW! Fast forward to April 2015, I'd decided to keep my 328xi cp and make necessary repairs. I went to Laurel and bumped into Sean at the coffee machine! I told him I'd had horrible luck when working with other dealerships while trying to find a used BMW. I told him about how I felt that many of the other dealership were telling what they thought I wanted to hear and wasn't concerned about making sure I got the best deal for my situation! Sean never made me feel rushed, I never felt lied to and I knew he was 100 up front and honest with me! I said "Sean, I promise to never cheat on you again!" LOL. At this point I was ready and 100% sure that I wanted to make my purchase with Sean Kashani at Laurel BMW where customer service always comes first and this has been shown to me for 7yrs now! within 1.5hrs, my new car from the showroom floor, 2015 528xi was being detailed and made ready for me! I got the best deal possible! Actually I got a better deal than the April offers because of Sean!! He is awesome! I have told so many friends about him and make sure I push his name to the masses!! I'm a negotiator by nature but there was no need with Sean, he is the best and provides excellent service!!! I will always buy from Laurel BMW and Sean Kashani! Mike the Sales Manager and Jason the Finance Manager provided world class service as well! I've been to several BMW dealerships in the Chicagoland area for different reasons and I must say that Laurel BMW of Westmont and Sean Kashani are the absolute best!!!

Mohammed Asim

5 de may. de 2015

Kristina Gurskas At Laurel BMW of westmont, is the one person I highly recommend! Honest, knowledgable,courteous and very professional. Made the entire car buying experience as easy as it can get!

Bipin Modi

4 de may. de 2015

Excellent service. Very professional and fair pricing by Mr. Jay Buis.

Dayage024

1 de may. de 2015

I found a car I really wanted online and set up an appointment immediately with Barry Levsay. The experience from start to finish was very pleasant and professional. I got to take my now new car for a test drive. It was raining out so I requested to have the car cleaned, dried, and placed somewhere indoors so I could inspect it. I went out and grabbed lunch and Barry had it ready for me when I got back. They agreed to buff out the couple of small imperfections I found. They were very flexible with my needs and where we needed to be to make a sale and it happened quickly and without a hitch. I would definitely recommend Barry and his BMW team for your next luxury car purchase!

enjoydriving2015

1 de may. de 2015

I have received the best customer service since purchasing my BMW 750li. Best service representative is James Randall. I had initial problems with my car and was making a decision to trade it in for another brand, but we receive excellent customer service and insight on the vehicle that we decided to keep it and bring the car into James only.

JMR

1 de may. de 2015

I have had two lease transactions and two purchse transactions with Laurell BMW of Westmont over the past twelve years, the most recent of whcih occurred on March 24 when I purchased a 2015 328Ix drive. While the three transactions in past years were handled well by the dealership staff, I was particlurly impressed with the informative and professional approach of the Laurell BMW staff during my recent purchase. My product specialist was Shaun Vaidya who was of great assitance and efficiency and the financing representative was Jim Donohue who also was impressive. The Business Development Manager, Mike Alder, made a point of introducing himself to me and making sure that everything was moving along in the right direction. If a friend or client of mine were considering to lease or buy a BMW, without hesitation I would send him or her over to meet Mr. Vaidya.

jennifer1

1 de may. de 2015

Buying this car was a very good experience. Everyone was professional, friendly, and we got a tremendous deal on a great car. We will be returning for future purchases.

Mark S

1 de may. de 2015

The buying experience working with Laurel BMW in Westmont was smooth and very reasonably priced. Would definitely recommend them to anyone looking for a BMW, the new X5 is worth the price.

MikeyP

30 de abr. de 2015

I brought my car to Laurel BMW for the first time and had a great experience. The whole staff was friendly and they solved all of my issues. I recommend James Randall and the whole service team!

Jesus Zavala

23 de abr. de 2015

Tony went out of his way to ensure that we had a quality experience. He took his time and allowed me to make my buying decision without any pressure. He even went out of his way to work on his day off. Great guy which I highly recommend.

Rich

22 de abr. de 2015

Tim was very easy to work with and maybe the buying process quite painless - which is much different than my previous experiences.

Jackie cusick

22 de abr. de 2015

Had a good experience. Jeff was very helpful. We were recommended to this location from my son-in law as he has purchased many cars from Jeff.

X3GAL

22 de abr. de 2015

Lilly not only provided excellent knowledge of my X3 but was thorough in providing good financing options as well as friendliness and attention to detail and service.

Rekha Sandesara

13 de abr. de 2015

Excellent service and comfortable place to wait and munch on goodies provided by BMW dealer.

KCuts

13 de abr. de 2015

We worked with Rich and he was absolutely wonderful. We appreciated his help with our trade and financing. He expedited the whole process, which I appreciated very much. I am also pleased withe pre-owned options at Laurel. Our new car is very nice with all the options I wanted, plus the miles were low and warranty is in place.

TBene

8 de abr. de 2015

Darrell (salesman) was very nice, knowledgeable and made the buying process comfortable. It didn't feel like he was the typical salesman. It seemed as if he had my best interest at hand.

bryandbmw77777

8 de abr. de 2015

LOOKING FOR A OLDER 3 SERIES FOR MY DAUGHTERS FIRST CAR CALLED HAD THE CAR READY FOR A TEST DRIVE LOVED THE CAR IN AND OUT IN LESS THAN 2 HOURS HAD AN ISSUE WITH THE FRONT SPEAKER 450.00 FIXED RIGHT ON THE SPOT NO CHARGE,,,, CHRIS COLE MY SALESMAN WAS AWESOME THANKS AGAIN CHRIS!!!!!!!!!!!!!!!!!!

gman

8 de abr. de 2015

great experience ,Chris was great,went smoothly with no pressure to buy,was in and out of dealership in about 2 hrs,will buy from this dealer again

K.R.

3 de abr. de 2015

Excellent experience. Hope to buy from them over and over again!

larry pinson

31 de mar. de 2015

Bob and the staff was great the facitities was great also

AirForce25

29 de mar. de 2015

We were interested in a used vehicle on their lot. (Not a BMW) Sadly another customer had the paperwork drawn up. The salesman, Rich Rams, showed us another car they had (same make and model). The car wasn't much in price compared to what they had on the lot but Rich treated us as if we were purchasing a $100k car. Courteous sales in that nature speaks volumes of the character at this dealership. This is now the second time I have purchased a used car from a BMW dealership and have been blown away by their professionalism. When the time comes to buy another vehicle down the road, I will check the inventory at this dealership (or any nearby BMW dealership) first. Great work guys.

Jogi10

20 de mar. de 2015

Everyone at the dealership was very friendly and cooperative. Service department went out of the way to guide me. I will highly recommend the dealership to my friends.

Bill

17 de mar. de 2015

Started out by requesting on-line quotes from four Chicagoland BMW dealers for a specifically configured new BMW 2 series convertible. Only Sean from Laurel BMW sent a response back with exactly what I had asked for. The other dealers seemed more interested in generalities and/or just wanting to engage in follow up conversations. We made an appointment with Sean, visited the dealership and closed the deal just as he had quoted. Other members of the Laurel team were very supportive of Sean as they were brought into the selling / buying process.This is our second BMW purchased from Laurel. We had a similar (positive) experience in the past.

Nick D'Angelo

16 de mar. de 2015

Very helpful. Car was done in a very quick amount of time. Very good experience.

ADAM218

13 de mar. de 2015

Came in to look for a used X5 with low mileage. We were greeted upon entering dealership with a friendly welcome. Sales rep Barry Levsay was very gracious in helping us throughout the whole process and it as a pleasure working with him. We were at numerous dealership and I would recommend Laurel BMW of Westmont to anyone.

adamk218

13 de mar. de 2015

Came in to look for a X5. We were greeted upon walking in with a friendly hello and helpfulness to serve our needs. It was an excellent experience working with our salesperson Barry Levsay. He was great from the get go. Very courteous and attentive to our needs and wants. I was very pleased and happy to make the deal and purchase a car from him and Laurel BMW. I would definitely recommend to others using them.

Doug Rossier

6 de mar. de 2015

Just bought a certified BMW and had wonderful experience working with Rich. I work downtown so Rich made it very simple to process. Negotiated thru email and scheduled a time to pick up the car the following day. Once I arrived at Dealer the car was in mint condition and clean as a whistle. The price was exactly as agreed and the whole process took an hour.

tjdusek

6 de mar. de 2015

I have been a Laurel customer for almost 20 years. They have always been terrific to work with. I have never had a situation where they didn't meet or exceed my expectations. I would highly recommend them when purchasing or servicing a BMW.

Matt H

4 de mar. de 2015

Excellent experience - true professionals in every way

Yousef Jalili

3 de mar. de 2015

I had a wonderful experience at Westmont. Kristina did an amazing job and I would recommend her to anyone. Westmont is the best BMW dealership in the Chicagoland area!

MIKE RYAN

3 de mar. de 2015

It was fast and easy the way people like it to be. Thanks plus my car was cleaned

trimde23

2 de mar. de 2015

This is my 2nd experience buying a car from Laurel BMW and once again, they delivered as expected. Excellent experience - very courteous, responsive, and thorough. I'm sure I'll be buying another car here in the future.

FP

2 de mar. de 2015

It was very happy working with my salesperson Vesna to get my new BMW SAV. Excellent customer service and good price. Definitely will recommend to other friends.

jrose

28 de feb. de 2015

I had the most amazing young man sell me my car and his name is Tim Megenbier. He was personable beyond his years but the knowledge he had was amazing. He is the most efficient salesman that I have ever bought a car from. His attention to detail on the whole transaction was incredible. This was the easiest car purchase of my life. The whole team on my car purchase was outstanding.

Mike B

27 de feb. de 2015

Just picked up my third BMW from Jeff Abbas at Laurel. Now that I am retired, I downsized from a 2013 750Li to a 2015 535Xi. As always, it was like buying from a family friend. Fair pricing and unmatched customer service are a hallmark of Jeff and the dealership as a whole. In fact, my wife, both daughters and my son have all purchased or leased BMW's from Jeff during the last 3 years! I think that says it all.

Mike Tischauser

25 de feb. de 2015

The touch ups if done by the seller versus the owner were not so hot. pin stripes are messed up, paint is thick on one spot. whatever carpet cleaner was used really smells strong . am having hard time getting rid of the smell. we committed on Wed. to pick it up on Saturday and the carpet was still wet. detailing was not completed yet.

"WalterW"

22 de feb. de 2015

Luke Wierzba was a phenomenal sales person. He showed me many options of certified used vehicles, never pressured me, and was extremely fair. Would highly recommend Luke and Laurel BMW to anyone.

Bucky4077

18 de feb. de 2015

I found exactly the BMW X3 we were looking for at Laurel BMW through the BMW CPO website. I contacted Laurel and Chris Coleman. Two days later we drove home with the perfect car for us. Very easy process.

geneSK

18 de feb. de 2015

Excellent service from my salesman Terry Mancuso. Highly recommend Laurel BMW and Terry. Terry was excellent at his job. He made the car buying process painless.

Tom C.

12 de feb. de 2015

Great experience buying a certifies pre-owned BMW. See Barry... He really made this an enjoyable experience.

George

11 de feb. de 2015

Seamless. Went in, got a price, they sweetened the deal. Picked up the car the next day

Jamie

11 de feb. de 2015

Matt was a fantastic person to work with. He is honest, caring and attentive. I appreciated working with him, which actually made the buying process easy and somewhat enjoyable. I'm happy with the car and love the way it drives.

Moses Shang

10 de feb. de 2015

great experience. I am excited about your new car, and that I enjoyed working with Sean Kashani at Laurel BMW of Westmont.

MJ

8 de feb. de 2015

Barry Levsay was easy to work with last week when I purchased my car. There was no pressure to buy, and he was knowledgeable not only about the cars, but the process necessary to get me in one and drive off. Thus far, I would recommend Laurel BMW to anyone, and hope the good experience continues.

Sue Ellen

5 de feb. de 2015

I brought my care in for a recall. I am new to the area and found Laurel BMW on the internet. From the moment I drove my car into the garage, I received exceptional customer service. Laurel BMW (Kalon!) has a great team.

2009 BMW 750Li

30 de ene. de 2015

Had to get some snow tires before the storm hit. Bob made it all happen within 24 hours, including shipping time and with a smile!

Sandy Huicochea

29 de ene. de 2015

i got there , it took a little while to get helped but i didnt mind waiting . Would have bben nice if someone would have approached me though . Once i talked to Jason everything went by fast after that . He explained everything and showed me the waiting room .

happybuyer

28 de ene. de 2015

Big thanks to Lilly Kolarski at BMW Laurel of Westmont who helped us with a recent car purchase. We took a while to arrive at the decision, and she was easy to deal with throughout the process, never pushing us but quickly putting it together when we decided to move forward. She also guided us well on how to salvage the most value from our 10 year old car we were retiring. We couldn't be happier. We also love driving a BMW. Never have given ourselves this kind of treat before, but am glad we did it. Sitting in Chicago traffic is much better than it used to be!

Lee M.

28 de ene. de 2015

The buying experience is seamless and the value is hard to beat.

skachelmeyer

28 de ene. de 2015

We found a car listed from this dealer on Cars.com and called to inquire. We live out of state and they were very helpful in answering all of my questions over the phone and negotiating the price. When we showed up we did a test drive and were ready to purchase. The purchase was at the price we discussed over the phone and the process went smoothly. Tim was very helpful.

Pholaprut Wonghansa

28 de ene. de 2015

I came here to simply look at an M4 they had in stock, but ended up driving it home a couple hours later. They were really negotiable and bent over backwards to make it affordable for me. Compared to Perrilos they are 10x better. You really get to know the employees there and everyone I spoke to were really friendly and professional. If you're looking for a BMW, this is where you should go. If you're from Chicago like me it is DEFINITELY WORTH the drive.

Luisa

27 de ene. de 2015

They must pick which reviews get posted. We bought our first BMW from them. The last two we purchased in Naperville and Elmhurst. The last time, we were in the showroom 15 and no one talked to us. Enough said. We brought our BMW in for no-cost maintenance-they charged us $5.95 to "discard the rags". ??? I drove the car off the lot and a message went on saying I needed to reset my tires and check the air in them. Something I could do.. but it's winter and I just spent over 2 hours waiting. SO, I went back. Reluctantly, but rather efficiently after finally getting someone, they let out some air and reset my tires. Now today I called after getting a "no signal" on my dash/radio/navigation/phone...on my 2014 BMW...they could not take me until Monday. Today is Tuesday. WOW! Elmhurst can take me tomorrow morning at 8:00am and give me a loaner. My friend has a X5 hates them and says they probably charged you because you did not buy it from them. Why would I?????

Chrom11

27 de ene. de 2015

Excellent dealership. They were friendly, helpful, and straightforward. Especially, Sean Kashani helped me a lot in every way on my purchase of my BMW. I strongly recommend buying a car here.

buzz

25 de ene. de 2015

Vesna Vidojevic, Mike Adler and Jason S. were incredible. They helped me in every way on my purchase of my BMW X5. I will recommend them to my friends as I was recommended by another acquaintance when I saw his BMW X5 which he bought at BMW Laurel Westmont.All my questions were answered during my encounter with them. Excellent service!

Pamela Schroeder

22 de ene. de 2015

I did not enjoy having to walk across the street to sign the paperwork.

kb8462

21 de ene. de 2015

We were looking for a BMW X5 with specific options and Laurel BMW had exactly what we wanted. Shaun our salesman and Mike the manager couldn't have made the process any better. They were great. I would recommend them to anyone looking to buy a BMW.

Michael26

20 de ene. de 2015

We had tried going through a local dealer and felt like we were getting the run around. Within a couple of hours, Terry had us driving away in the BMW we wanted all along.

Roc

20 de ene. de 2015

I bought an x6 from bmw of westmont. The car is great and employees are very helpful. Tracy in the service department was great!

amir

18 de ene. de 2015

Excellent experience. Viga was very helpful in helping us choose a BMW. Highly recommend.

Robert

14 de ene. de 2015

The 750i with X drive is my fourth BMW I have purchased and my third from Laurel. I can summarize my felling towards Laurel BMW by saying I live in NW Indiana and have a BMW dealer ship with in 2 miles of my home. Why would I drive forty minutes one way to purchase my vehicle? Because of the service dept., being treated with respect, knowledge and courtesy of the sales person, and an overall great buying experience. We had some minor situations that took some time but Jeff and the Laurel team did an excellent job of staying on top of the situation and getting everything resolved in the fastest time possible. Jeff went out of his way to stay in contact and get the job done. Jeff is not only a credit to himself but to Laurel BMW and accredit to BMW of Germany.

D38T

13 de ene. de 2015

Great dealership. Helpful, knowledgeable, and terrific to work with. They did everything to make the process as smooth and efficient as possible. Without hesitation I recommend buying a car here.

Mr Montgomery

13 de ene. de 2015

I was looking for a car that was in my budget and Laurel BMW made it happen as well as my salesperson CJ.

keithwilliams67

12 de ene. de 2015

I have had two BMWs now and have gone to Laurel to handle both transactions with Vesna (love her). They were both seamless transactions and the quality of service, care and responsiveness has been unmatched in my opinion. The even more remarkable part of my review is that Laurel is about 30 miles away from my house and there is another BMW dealer about 10 miles from my house. I absolutely 100% prefer to take the drive to Laurel for all of my service needs because the team there is awesome as well. I really love the entire team at Laurel. I have never come into contact with anyone at the dealership in any of the departments where I felt disappointed. Laurel Rocks!!!

JP Sullivan

8 de ene. de 2015

I was having a problem with a module on my X5. Unfortunately I needed the problem fixed right away as I'm leaving on a 2-1/2 month road trip for my photography business. I explained this to Laurel as I was originally told they could fit me in next week. Bob K. In service took me in, service found the problem and the part was ordered for Thursday instal (only an hour in and out). Now that's taking care of your bust customers. Highly recommend John Blaschek for your sales experience. John is a true professional and made the purchase a pleasure!

Irvin wofford

8 de ene. de 2015

I brought my BMW in for a leak and James Randall in service had my BMW X5 diagnosed and my vehicles Oil leak was fixed, for some reason it runs much better and quicker take off now and I was given a Nice comfortable loaner which I may consider purchasing at later date . Thank you very much BMW of Westmont.

li0ngy80

7 de ene. de 2015

Service advisor James Randall is the best. He knows his stuff, very patience and extremely nice. Im definitely glad I have him as my advisor.

pjlytle

4 de ene. de 2015

Shaun Vaidya made our experience comfortable and efficient. He is knowledgeable, personable, and reasonable. Prior to my purchase, I visited four other dealerships. My experience with Shaun, at Laurel, was, by far, superior to the others.

BMWfan

26 de dic. de 2014

Laurel BMW in Westmont provides the best car buying experience. Great value, great customer service, and, of course, great cars!

wisconsinguy

24 de dic. de 2014

buying my car was about as simple for us as could be. from the moment we walked in til we drove away, these people were as polite and helpful as can be expected. everything about it was positive.

jwe3121

22 de dic. de 2014

Kevin O'Donnell is hands down the best salesperson I've ever done business with. He's knowledgeable, courteous and most importantly patient. The dealership and its service department are excellent. They also have a new "Genius" service which is like a personal concierge explaining all the latest technology and walking you thru each option. I've met most of the managers and all are enthusiastic about their work and their customers. Everything from Sales and the Business Office to Service and Accessories is as it should be. They put the customer at the center of everything they do. Check out Laurel BMW; you'll be glad you did.

Raheleh Kermaani

16 de dic. de 2014

John Blaschek is the best car salesman I have ever dealt with. He is so on top of everything, is extremely knowledgable on products, and is very fun to deal with. I laughed so much during the entire car buying experience (this is so not typical when car shopping). He really listens to you and does what is best for you, he is not being slimey trying to make an extra buck. This is the ONLY BMW dealership that I've had such a pleasant experience with and I will be 100% loyal to this dealership and to John for as long as I am a BMW owner.Sales Manager Rich Stoll was also very wonderful to deal with, I truly felt like he cared about me and the deal he was putting together for me. He was totally reasonable and gave me what I felt was completely honest and helpful advice. ASK for John Blaschek!

Judy Johnson

16 de dic. de 2014

Everything went smoothly from beginning to end. Very pleasant experience.

Jayram patel

10 de dic. de 2014

I had very good experience than when I bought the car previously.

nabil.moubayed.5

9 de dic. de 2014

These guys always treat you like a friend and a number one priority. Classy all the way around. They are patient and helpful and try their hardest to make a deal work. Rich Rams, Guy Trnka and Pat Womack are a pleasure to deal with. Thanks.

Walldoc

7 de dic. de 2014

I have been dealing with service depts for over 40 years and Laurel's for about 12. The industry has changed a bunch as well as the cars. Laurel does a great job balancing the amount of cars that they seem to deal with every day. I took my lap top with me on the most recent visit. Waited about 3 hours to get my brakes done. It was very interesting to listen to what all goes on. I am amazed with what seems to be the amount of people that the advisors know on a first name basis. A very friendly and relaxed dept. My advisor Bob updated me once which was fine and the price was a few bucks less than quoted. The new pager system is nice and they offered me an I-pad. I drank some of their coffee and got my brakes done. Nice job Laurel team.

dwightnlee

5 de dic. de 2014

My sales person Sean Kashani at Laurel BMW did an outstanding job of getting me a great car at fantastic financing. I would highly recommend setting an appointment to go meet with him if you are in the market for a new or preowned BMW. I just can't say enough good things about my experience. The only reason I'm saying this is because I visited 6 other BMW dealerships in the area and no one could touch the deal Sean and his team offered.

anne ashford

5 de dic. de 2014

Sean is an outstanding salesman! we are lucky to have him here in Westmont!

salme

3 de dic. de 2014

By far, the simplest and easiest car purchsing process. From the start of the selection process to picking up my car, Darrell handled every detail. Without a doubt, he very professional and knowledgable. Not need to look any further then this dealership and calling Darrell. Normally, buying cars is a real hassle. Not here-best experience ever purchasing a new car!!

Tanya L.

1 de dic. de 2014

I recently bought 328XI from Laurel BMW. It is a second car we bought from the same dealership.It was a very pleasant experience buying this new car. Outstanding sales person CJ Levi. She has an extended knowledge about cars she sells, listens very well to understand needs of the customer and takes a great time to explain everything is details.Buying/selling process was very efficient.Excellent service.I would always recommend Laurel and particularly CJ to my friends and family. Tanya

Woman who loves her BMW

26 de nov. de 2014

Recently I bought my BMW at Laurel BMW of Westmont. The sales person Lily Kolarski was great: helpful, flexible and caring. All my requests were accommodated in a professional and pleasant ways. Every department representative was courteous, professional and efficient. Definitely I will recommend this service to my friends.

Neil Blitstein

24 de nov. de 2014

We are repeat customers and as always Lilly did a wonderful job. She knows her products well, helped to guide us over what options fit our needs & kept us informed throughout the ordering & delivery process. Totally painless experience!

jtr1984

16 de nov. de 2014

Recently worked 95% of a deal on a CPO BMW X3 over the internet/email with an outstanding salesman - Rich Rams. We were able to pin down everything - price, financing, trade-in via email and phone. An easy drive from Indianapolis to Laurel BMW and Rich had the car cleaned up and ready to drive. JB in the finance department made the BMW Financial Services financing experience very painless. I would recommend Rich Rams to anyone looking for a fine luxury vehicle. Todd R - Indianapolis, IN

Jochicago

15 de nov. de 2014

I love my new car and I'm not a car person. And I hate buying a car and I love Terry Mancuso and the team at Westmont. They were great. If you are in the market for a car you should ABSOLUTElY talk to Terry. I was so impressed with his professionalism and commitment to making sure that I understood the features of my car. He told me he is a "certified BMW genius" I didn't know there is such a thing, but it means that you've taken a bunch of classes and demonstrated a mastery of the BMW series. I was blown away by his intimate knowledge of the vehicle and his willingness to help me set everything up. I had test driven the car at a dealership in the city and the salesperson really didn't know the car. Additionally, I felt like the other dealership tried to take advantage of me. They didn't have any room to negotiate, but after I found the vehicle at Westmont they did have room and tried to undercut the price - but they had added extras like $200 for detailing and a tank of gas!!! I took the train out to Westmont and Terry picked me up at the train station and i drove home in my new BMW I love it! Go to Westmont and as for Terry.

Michael vollmer

12 de nov. de 2014

Everyone was more than helpful. Great buying experience!

Nosivadg1

11 de nov. de 2014

I'm like many other people...the last thing I want to do is visit a typical car dealership and haggle. The trip to Laurel BMW began different though, and only got better. The car popped up on autotrader at a hard to be price which initially caught my attention of course. Digging into the detail description it appeared to be what I was looking for. I drove down that day to look it over. I saw the car as I pulled up, and it looked better than expected actually. Then....I took a deep breath....and walked into the sales office. I was surprised when I wasn't attacked at the door. Barry Levsay approached and introduced himself. Very calm personality, and very normal. This was exactly the person I hoped to see that day. We went out to look over the car. The first thing Barry did was show me the Carfax, and explain the recent inspections on the car. With that Barry explained that the car had been in a couple of fender bender accidents. I hadn't sat in the car, started the car, or looked it or the paperwork over yet here he is laying it all out first. WOW. From that point everything was positive, and the fender benders didn't throw me at all. They offered a 60 day warranty on a 9 year old car...who does that? If not for Barry's approach though I likely would have stumbled on the accident knowledge and become frustrated. Thanks Barry!! You are a fantastic person, and salesperson. Great experience

wwoode

5 de nov. de 2014

Recently, I visited the Laurel BMW in Westmont. My intent was not to buy a car that day though I was ready if a great opportunity presented itself. When I walked into the dealership, I was met with a smile and an invitation by Terry Mancuso (Sales Rep). After few conversation, he patiently wrote down what I wanted in a vehicle. Soon, I was testing a 750 XI. Though I was not planning buying vehicle that day, the excellent hospitality by all the staff I spoke to and genuine care by Terry to please me and my wife convinced me to drive out of the dealership with my dream car.Thank you Terry

Laurel BMW

5 de nov. de 2014

I purchased a BMW x3 at Laurel BMW Westmont just two weeks ago. I am impressed with the client advisor - Ms. Lilly Kolarski. She goes out of the way to explain everything in detail about the car. She always updated me about the status of the vehicle I ordered. Overall I like all the service at Laurel because they make you feel like a family. They are all respectable. Any questions they clarify right a way. I am very happy with Ms. Lilly.

kpole61

31 de oct. de 2014

Recently purchased my new 7 series from Laurel BMW of West Mont and was very happy with the experience. My sales team of Shaun Vaidya and Mike Alder were great to work with. Will definitely be back for any future purchases. Thanks again!

TT1981

30 de oct. de 2014

we have visited two other BMW dealers prior to coming to Laurel BMW of West Mont. The service here is excellent. The price is reasonable. We felt we were in deed the customer here. John Blaschek was so great. He was informative, knowledgable to the first time BMW owner.

pattihomolka

28 de oct. de 2014

Top notch dealership - very professional and exceptional service. Purchased 3 cars from Laurel BMW in the past 12 months and we have been very happy with our experience and salesperson, Barry. The finance people were great too! Thanks for a great experience!

dan99

28 de oct. de 2014

very professional and one of the best dealer I have ever encountered.

daveyjones

23 de oct. de 2014

Purchase a 2011 BMW 535i. Salesperson Rich was excellent. Has great knowledge of what cars he had available, as well as cars about to come available. I my opinion, Rich is the best salesman I have ever dealt with.I great car buying experience

Yu Li

22 de oct. de 2014

Bought a BMW 328i coupe from them. The services from the start to the end are all professional and helpful. Strongly recommend anybody to have a try of their dealership!

West Suburban Car Buyer

20 de oct. de 2014

I recently purchased a 2013 X5 from Laurel BMW. I was referred to Tony Alonso and had a great experience. He called me back immediately and found the car I was looking for quickly. His knowledge of the vehicle and overall follow up through the process was excellent.

gimr

18 de oct. de 2014

Good dealership. Won't hesistate to go back for another purchase. Rich, especially, was exceptional. I felt very comfortable with him knowing he was not trying to force anything down my throat.

Jeff

8 de oct. de 2014

I recently purchased a BMW 3 series at Laurel BMW through the Drive Europe program. I worked with Don Asuncion who was extremely helpful, courteous and walked me through the entire process. I was very impressed with the customer service I received and would not hesitate to recommend BMW to friends and family.

drcosgrove6

5 de oct. de 2014

My most recent lease deal was once again through Laurel BMW and my salesman (for the 3rd time) was Chris Cole! Chris and his team (Jason S, Jason B and Rich) feel like family now! Chris is so personable, knowledgeable, patient and his goal is to get you the car of your dreams! He even drove out to my office for me to sign some additional paperwork so I didn't have to go back! That's the kind of personal attention Chris and Laurel BMW provides!! They are OUTSTANDING!!

jmmartin89

3 de oct. de 2014

We recently bought a new BMW 320i from Laurel BMW. Our sales person Vesna Vidojevic, was very knowledgeable and helpful going above and beyond expectations before during and after the purchase of our new car. Would highly recommend doing business with Laurel BMW very professional staff all around!

Kettil

1 de oct. de 2014

Just bought a new 3 series from Laurel BMW. Terry Mancuso, my sales consultant, was tremendously knowledgeable and patient, and had terrific follow-up skills. This is the second car I've bought from Laurel, and I'll return to Laurel when ready for my next car.

BMW Fan

1 de oct. de 2014

Found this dealership and the particular BMW model and color combination on-line. Conducted evaluation of my trade-in and completed negotiations via E-mail and phone. Traveled to dealership only to complete the purchase process. Laurel BMW of Westmont is great as was their representative Terry Mancuso! This was a very easy purchase process

Alain Clivaz

30 de sep. de 2014

I systematically take my BMW for service at Laurel BMW in Westmont. Mr Bob Kernwein is a great service rep, knows his trade very well, and also his customers. The car is repaired right the first time and comes back clean.

Liz Razo

29 de sep. de 2014

My check coolant light went on and they helped me and gave me a complimentary loaner car that was beautiful. They fixed the problem same day and let me know what could happen during the repair so I was well informed and not tell me last minute that other things needed repairs or were broken in process to get to the item to be fixed. They made sure to tell me all risks and even helped save me money. I was going to get my breaks replaced because I thought their time was up whih would be to their benefit and when I asked I was told they didn't need to be they still had plenty of time left and explained how the system works to me . I feel like I learned so much about my car with this experience Nd will definitely go back. Any other shop from my experience that isn't familiar with bmw also would guess and still do the work whether necessary or not and I felt like they did not take advantage of me. Highly recommended. I also found that the parts and work pricing was the same for labor as other shops, sour you have a bmw why not go to the dealer their then pay same price at another location with less experience in bmw maintenance.

tmac8992

27 de sep. de 2014

Purchased a certified 3 Series. Sales person (Tim) and sales manager (Mike) were both very good to work with. The price was good and we reached an agreement on my trade in quickly. Car had some blemishes on the rear bumper which dealership agreed to fix. The repairs were done in. A very professional way. Great car buying experience.

Vinsanity

25 de sep. de 2014

Bought my 535i xdrive and my salesperson was very helpful. I love my car and my salesperson spent some time with me to show me how to use the technology on the car. Will definitely recommend this dealership and my salesperson!

threshold

23 de sep. de 2014

Just purchased a new M3, and the entire process went smoothly. From the first call and visit to the dealership, through placing the order, waiting for the car to arrive, and taking delivery, everything went perfectly. Laurel kept me updated on the status of the car as it was being built, and went out of their way to accommodate me when I had to change the day I was picking up the car at the last minute. This is the 4th BMW I've gotten from them, and I highly recommend them both for sales and service.

E.H.

19 de sep. de 2014

I brought my 535 in for service and was blown away by the professionalism, service, and quality of work that Laurel BMW and it's staff provided. I had the pleasure if working with Mike P. (Service advisor) and he made the entire process hands down the best experience I have ever had with a dealership. Highly recommend Laurel BMW.

stevec

17 de sep. de 2014

It was a pleasant 1st experience when getting my car serviced. Michael Powalski was knowledgeable, friendly and compassionate ; every minute detail was discussed for driver safety.

bmwchic

16 de sep. de 2014

I have worked with Vesna Vidojevic for the lease of two cars now over the past three years. I highly recommend this dealership for excellent service, ease of working with them, and exceptional sales by Vesna. I live in Chicago but prefer to drive all the way out to Westmont to continue receiving excellent services.

Jean Armour

13 de sep. de 2014

My husband and I were very pleased with the process for buying our new BMW. Our salesman Don Asuncion and the manager Pat Womack were very friendly and helpful. They not only processed our paper work, but they were very helpful in assuring that we understood how to operate the vehicle. Also, we received follow up calls to ask if we had any more questions about the car. We would highly recommend Laurel BMW of Westmont.

sks1db

12 de sep. de 2014

lily was wonderful,very upfront, open and easy to deal with.My overall experience of shopping for car and buying the car great I would recommend Lily and Laurel to any body and at anytime with great pleasure.

ms

11 de sep. de 2014

As I've recently arrived to the US, buying a car was a new experience to me. Thanks to CJ it was such a pleasure!

Lisa S

10 de sep. de 2014

I have been a loyal customer of Laurel BMW for more than 10 years and I continue to go back because of the great customer service, honesty and trust I have with the team there. Specifically Pat Womack, Rich Stoll and Anthony Alonso. If you are looking for a car, I would highly recommend buying from Laurel BMW!

Go White Sox

3 de sep. de 2014

First time buying a car from this location, it was a great experience. All dealerships should model their program after theirs. Everyone was very helpful and friendly. Didnt feel rushed or pushed to make a decision. They actually listened to what you can afford and did anything to help you out.

stevesurgn

2 de sep. de 2014

I have been driving BMW's for about 24 years. Used Laurel/Westmont BMW for the last 15. Best service, best deal. No, I'm not a paid consultant. Great deal on a 535xi and made a sudden switch at the last second when service told me this might have more longevity than the diesel, due to the Illinois laws of using 20% biodiesel. Anyway, my sales guy, Jeff Abbas, has helped me for the last 15 years and always is on the lookout for sales, best deals, etc. Even bought back a car when I was in a bind. He's tremendous and will always look out for your best interests.

ggbauer

23 de ago. de 2014

Laurel BMW has earned my trust and loyalty which is extremely hard to do since I distrust car dealers based on bad experiences in the past. It is a pleasure doing business with the Laurel staff. The overall experience to purchase my new car was amazing. I would highly recommend this dealership for the purchase of a new car and the maintenance of your owned cars. The customer definitely comes first in this dealership.

Robert SpagnolaSpagbob

23 de ago. de 2014

We started our vehicle search about six months ago,we were not sure if we wanted the X1 or the X3.We visited all the BMW dealerships in the area.when we arrived at laurel BMW we were introduced to Vesna, she was great to work with and quickly stood out as the salesperson we hoped to buy from.Vesna was very patient and after about 3 or 4 test drives we purchased a X3 from Laurel BMW.I would like to add that everyone at Laurel moters was very friendly and courteous.We love our X3 could not be more happy.Thankyou Vesna!

Rwinchester

19 de ago. de 2014

Great experience overall. The service has been great ever since I began my car search a month ago. I dragged poor Terry along for a bumpy ride, but he got me in a car better than the one I was looking at for an amazing deal. Everything was smooth, all the way down to the last signature. Terry has also been kind enough to follow-up with some extra requests my wife and I had. I'll definitely be buying another car from them in the future.

Abi

17 de ago. de 2014

I recently leased a BMW 3 Series car from BMW of Westmont. It was a very smooth process and the dealership offered it for a very competitive price. I had contacted another dealership for this car but decided to go with BMW of Westmont. The sales person Chelsea Amato was very nice, professional, and friendly. She assisted me throughout the whole process to make it a great experience. I would highly recommend of this dealership.

RJForssberg

13 de ago. de 2014

Purchased a wonderful BMW 325ci and was so pleased with the quality of the car, the customer service and overall experience. From start to finish, every step of the purchase was simple and easy. The selection of cars and the help of the staff was terrific. Would highly recommend Laurel BMW of Westmont to family and friends.

Patrick Beatty

7 de ago. de 2014

These people treated us to a hassle free, truly pleasurable experience in car buying which has been rare as always dreaded going into dealerships. We feel we got a great car at truly great price without all the hassle.

Charles Gold

7 de ago. de 2014

My experience at Laurel BMW was entirely positive. The dealership is welcoming, attractive and pleasant. The people who helped us were, at every turn, helpful, pleasant and well informed. They not only processed our paper work but also were very helpful in assuring that we understood how to operate the vehicle easily and correctly. We are completely satisfied with our new vehicle and not hesitate to recommend both the X1 and Laurel BMW to anyone.

Thomas Frommel

31 de jul. de 2014

I bought a used car from Laurel BMW and my experience was positive from my first interaction with Barry through the transaction itself and even post-sales. Barry was professional, listened to my concerns and needs, was accommodating and engaging in a way that made the experience enjoyable. He clearly established a level of trust that translated into a very positive experience overall. The entire staff including Tony and Guy were a pleasure to interact with and I would most definitely return for my future car needs.

Kekstadtf

28 de jul. de 2014

BMW of westmont is the most friendly and professional car dealership in Chicagoland. Don did a fantastic job with the European delivery. Everybody was excellent to work with. We will be life long customers

wilfrido.lopezgarcia.9

28 de jul. de 2014

I just bought my new car from Laurel BMW, and all I can say from previous experience with other dealerships, From customer service to finance they are the best!!!

New BMW Owner

27 de jul. de 2014

Shopped around the Chicagoland area looking for a new 2014 BMW. Laurel was hands down the best in the area. Great selection with a very hassle free transparent buying process AND they offered the most aggressive pricing. I worked with Terry M and he was very courteous (not pushy at all) and extremely knowledgeable about the 5 Series I was looking at. The delivery was seamless, and Terry stayed in touch afterwords to make sure we were completely satisfied. This was the easiest vehicle purchase I have ever been involved with. Will definitely do business again for all of my BMW needs.

cwcraven

24 de jul. de 2014

I have purchased three vehicles(one new, two previously owned) and had all of them serviced at one time or another at Laurel BMW. The people at Laurel BMW obviously have great pride in the product and their dealership. They keep me informed of progress with repairs or service and there are no surprises when I pick the car up. The place is immaculate.I can get my cars serviced anywhere, and there is another dealership much closer to my home but for me it's has been worth the extra effort to work with the team at Laurel BMW. Keep doing the good things happening at your business.

Bob From Naperville

23 de jul. de 2014

Wonderful experience. I have been buying BMWs for over 20 years This was by far the easiest Most pleasant experience the price was right from the start I used the online/ internet to establish a price compared it to local and national dealers. Westmont was up front honest they gave me the price over the phone and email. It was only then that I went to the dealer and made the purchase No hidden costs. Great people too They even threw in a few extras I turned in my leased BMW six months early without penalty or charge for a few extra miles.

dmz1967

21 de jul. de 2014

Just leased my second car from Rich Rams at Laurel BMW, and once again, I was very pleased! I received great service from my initial lease, and again with my trade-in and new lease. Even shopped around a bit, but the service I received from Laurel is what sold me. I definitely recommend working with Rich, he is extremely helpful, friendly and willing to go above and beyond.

Eric

19 de jul. de 2014

We had a great buying experience at Laurel BMW again! This was our second time buying a BMW here from our salesman Chris Cole, he was a pleasure to deal with as usual. They went above and beyond to make the deal happen for us. I have no doubt we'll be back for our next car when the time comes.

Matus Javorek

16 de jul. de 2014

I was looking to buy a new BMW car and I've visited many dealers although Laurel Bmw of Westmont has topnotch customer service. They were very willing to help me choose the best car that fits me. Their also willing to negotiate prices. I would recommend this dealer to anyone who wants to get a new BMW or even a used pre-owned car to defiantly check out Lauren BMW of Westmont

Happy BMW buyer

15 de jul. de 2014

Most satisfied with my car buying experience at Laurel BMW in Westmont.

DanielRomanski123

7 de jul. de 2014

If you are purchasing a used vehicle, ask for Barry Levsay. Barry was great to deal with. I purchased a CPO 2011 BMW 535xi GT.

KG satisfied customer

7 de jul. de 2014

Just leased my second 5 series BMW from this dealership. As in the past the sales person that assisted me was extremely helpful. He knew what I wanted in an auto and terms and had it all put together for me when I arrived at the dealership to complete the lease. It was the fastest and most efficient auto leasing process I had been through in my experience. The sales person and the entire staff were outstanding to work with ever. Thank you Laurel BMW!!!!!!

Patrick Beatty

7 de jul. de 2014

Left feeling we received a very good deal and salesman and dealership was very fair with us. This is a long tedious process that Laurel makes you feel comfortable with seating area, big screen and refreshments. Barry came back and checked on us regularly while putting car and package together. Would definitely recommend Barry and Laurel to anyone looking for a BMW.

Matt

30 de jun. de 2014

I called into ask about a 2005 BMW X3, i was looking to trade in an 2006 325I Fully loaded. The car sales man started being very rude cause my car didnt have NAV. I explain to him nav was not an option on a 325i that year with that car however you could get it in the 330I that year. The sales man just kept being very rude and i finally just said you know i can see you don't want my business and hung up. I couldn't believe a BMW dealer could ever be this rude. I will be shopping at Bergstrom BMW for my new 745I and also pre-owned X3.

medmcguire

24 de jun. de 2014

I worked with John Blaschek at Laurel BMW Westmont and had an excellent experience. I live in Maryland but knew I wanted to purchase my BMW through an AutoNation location. John worked with me via email and phone calls to find the perfect black on black BMW at a price point that worked within my budget. Not only did he make sure the car was delivered to a local dealer here in Maryland for my convenience, he also made sure I did miss a beat once the car arrived. John walked me through setting up my Bluetooth and different programing questions I had. Since purchasing my BMW John has kept in contact with me to make sure I am still satisfied with my purchase. I would recommend John and Laurel BMW Westmont to anyone, anywhere looking for a BMW! I would also like to thank Jason in finance for making the financing of my new BMW a very positive experience.

Pauly

21 de jun. de 2014

Good service and clean rides. Purchase stage for me was a breeze for buying my first car. They worked with me on my deal and made sure I was taken care of well! Deffinetly would recommend to a fellow bmw purchaser

dheppner13

13 de jun. de 2014

Many times when purchasing a car I have remorse afterwards and feel that I could have got a better deal or I was taken advantage of, this is not the case at Laurel BMW of Westmont and their salesman Tim. Tim was very knowledgable and knew the product extremely well. He followed up with questions, concerns and responses very timely. It was a pleasure to do business with him. I will purchase future cars from Tim and the Laurel dealership.

John R

13 de jun. de 2014

I purchased a used Murano last week and dealing with Tony, his manager and the finance manager was a pleasure. From beginning to end the sales process was courteous and professional.

foursons

9 de jun. de 2014

Let me just say, we don't purchase new cars often. We would be replacing my 1997 Dodge van. That being said we haven't parlayed much with car advisors (salesmen). My husband and I had begun our search for cars and BMW was not on the list. However, friends had just made a purchase and recommended Westmont Laurel BMW. We walked in the doors of Laurel BMW on a Wednesday evening and Don Asuncion walked over and introduced himself with a handshake. You know the stories you hear of "those car salesmen"? Not in this case. Don's demeanor and knowledge was professional, engaging and informational. Never did we feel pressured while working with Don. We viewed a similar model of the car we were interested with in the showroom. Left that evening without taking one for a spin. Came back 2 or 3 days later to take an X1 out for a test drive and didn't make our final decision until the following Monday afternoon. Everyone we have worked with or had contact with at Laurel BMW has been top-notch. This week I am looking forward to having a bike rack installed on the back of the car and we plan on having fun and enjoying the ride with our X1. The car rides great and has everything we need. We love it. Great product and an even better staff, especially our thanks to Don Asuncion.

DR

6 de jun. de 2014

Just purchased a CPO 5 series and was very satisfied with the whole process. Barry was very helpful, professional, and a straight shooter. I would definitely recommend this dealer.

MichaelR69

5 de jun. de 2014

I've had two M cars serviced here and have always been well taken care of. Bob and James in service are excellent and will go the extra mile provide an exceptional customer experience.

D.Nelson

2 de jun. de 2014

Experience was outstanding! Rich Rams was our guy and made our purchase and trade flawless!

Chung Ha

31 de may. de 2014

My wife and I recently bought a new BMW that we absolutely love. The whole team was professional. We dealt with Nick Pannos who was easy to work with and very helpful and accommodating. He took the time to answer all our questions and he followed up with us even after the purchase. We strongly recommend Nick and Laurel BMW dealership!!!

Steve S

31 de may. de 2014

Lilly Kolarski sold me my new car. Very attentive and knowledgeable.

kebby

30 de may. de 2014

Excellent service - Employees very helpful and knowledgeable. Would recommend to others to purchase an auto here. Follow up is very good and working with the finance people very easy as well.

anavallejo

28 de may. de 2014

They both made the sale comfortable,explanatory and Friendly!!! I felt really at ease and at peace. The service from the service dept was really nice and Friendly.

Lou

28 de may. de 2014

I was looking for a used year-round convertible, and the salesman got me right to what I wanted. A 2008 328i. He worked with me on the price and my two trade-ins, and was very thorough in getting me ready two drive off.

RLBUSNVET

27 de may. de 2014

I purchased a 2006 Audi A6 from Barry Levsay of Laurel BMW Westmont about a month ago and in the last month I have been paying close attention to the car to find all its quirks and learn all of its features to see what does and does not work. I am happy to say that I have found nothing to complain about. I love this car. Barry has exceeded my expectations of what a dealer should be, he was friendly and professional and had an excellent sense of humor making my visit a pleasant one. He was also very knowledgeable about the car answering all of my questions favorably. I will definitely recommend Barry and Laurel BMW to my friends.

Drlab53

26 de may. de 2014

Best auto buying experienc in years. Excellent price and friendly competent staff. We have been using BMW service department for over 15 years which is more comfortable and fair to deal with then any other German auto manufacturer.

Steve F

23 de may. de 2014

The experience was great, everyone I dealt with at Laurel was first-class and it speaks volumes to their commitment to the customer experience. I dealt with Tony Alonso in most cases I would say SALES but I was not being sold. Tony made sure all of my needs were satisfied and I purchased a BMW that I absolutely love. I am typically a hard negotiator but I was provided a fair deal for both my trade in and the vehicle I purchased. I can only judge by what I view as fair and my belief that everyone deserves to have value in a transaction. I did not need to waste my time by scouring the internet because I purchased more than just a car; I also received the service Tony provides included in the transaction. This was the first time I purchased a car where I did not second guess the money part of a transaction, the benefit I received from the level of service Tony Alonso and Laurel provided far outweighed any pervious car shopping experience. The piece of mind I received is priceless, I will be a lifelong customer. As for the car itself, in a single word: AWESOME!

Swetal Vaidya

20 de may. de 2014

I just recently acquired a BMW X5 from the Laurel BMW dealership in Westmont. Shaun Vaidya was instrumental in keeping me engaged and at peace with the whole buying experience. The finance managers (Rich and Jason) were good to work with too. I absolutely love my new ride and strongly recommend the Laurel BMW dealership and Shaun.

Thomas T.

15 de may. de 2014

I have purchased my new BMW 335i last week. All I can say is that when I was ready to pull a trigger, an out the door price is not the only deciding factory. I have worked with John Blaschek at Laurel BMW at Westmont from day one. In other words his dealership was the one I picked for my initial, follow up and extended test drives. When it came down to the picking up the right configuration, John was the only person who always responded to the new configuration with the new, updated formal quote. All I can say it was very professional approach, the only one acceptable by my standards. Other dealerships in the are "cut corners". As we say within the company I work for, Listen, Think, Solve, John met it all.

lamatheson

13 de may. de 2014

Went to Laurel BMW in search of a used Honda Civic I spotted on the internet. Rich was professional, honest, informative, friendly, helpful and worked with me on what I could spend. Buying a used car can be an unpleasant experience. This was anything but that. If ever I graduate from a Honda to a BMW, I know who I'll call.

Linda M

13 de may. de 2014

Rich made buying a used car easy, painless and professional.

Huy Tran

9 de may. de 2014

It was an easy process and everyone was very helpful.

gasiorek

6 de may. de 2014

Bought the car sight -unseen per the recommendation of a friend about this dealership. The staff was honest and helpful. The purchasing process went smoothly. They delivered a quality automobile. I would certainly deal with them again. SG

DaveSands

6 de may. de 2014

Purchased a BMWz4is from Barry was very easy. He took excellent care of us answered all my questions and had everything set up in a day for me to fly in and pick up the car. Barry had us picked up at the airport on time no waiting. When we arrived he greeted us like we had been coming there for years. Everything with the car was just like we talked about and Great customer service from all the staff that helped us. Would recommend Barry to anyone looking for excellent service.

Chan Potineni

6 de may. de 2014

Recently bought a x5 , ordered the car . Mike alder always used update of the car status. Buying process was very candid and upfront. Viga was the sales guy who was very friendly and took time to go over the tech Stuff in the car very patiently.

Anthony

5 de may. de 2014

great place friendly people treated very well with a very comfortable waiting area.

jrbairdjr1

4 de may. de 2014

Jeff and his team did a great job of getting me into the car that I wanted. They also saved me money doing it, bonus! The process was easy and they did a great job of taking care of my concerns and needs. I highly recommend Laurel BMW and definitely ask for Jeff Abbas.

SRC

2 de may. de 2014

I found the vehicle advertised on Cars.com from Laurel BMW.I sent in a request for information on the used Honda and was contacted by Rich Rams.Rich set up the appointment and when I arrived the vehicle and Rich were waiting for me.There were no games with the price and no pressure to purchase the vehicle.I was very impressed with the quality and quickness of how the experience of buying from Laurel BMW .Would not hesitate to return to this dealership for future transactions.One of the cleanest dealerships I have seen.

DDN - BMW fanatic

2 de may. de 2014

We currently purchased a BMW 750Li at Laurel BMW of Westmont - online. This is the first time we purchased a car online and Barry Levsay has made everything so smooth and easy. The car arrived to our house less than a week from the purchased day. We are very happy with the service and the car as well. Highly recommended to any buyers out there!

Dave and Mere

30 de abr. de 2014

My wife and I felt well taken care of at Laurel. Made us feel confident that we were getting a good deal on a car that had all of our required features and options packages. We will look to stay in the Laurel family for our next vehicle.

Steve

29 de abr. de 2014

I recently drove from Ohio to purchase a certified BMW 550i Xdrive. I worked with Chris Cole over a 3 day period working out the deal. He was very professional and helpful. Not high pressured at all. Once we arrived at dealership, it took a short time to finalize, take test drive, get a few minor touch ups, paperwork, complete explanation of car and back in road. I have purchased many cars in my life. This dealership is one if the best. Thanks for everything! Steve Springfield, Ohio

Mike G

29 de abr. de 2014

Jeff A called me earlier in the week about a great program at BMW called "BMW Lease Pull Ahead Program by waiving up to 6 lease payments and move up to a new 2014 BMW. Jeff & Laurel BMW of Westmont was and always have been professional and knowledgeable in my dealings with now my 4th BMW from Laurel. This was the easiest experience of my 4th lease with Laurel. I came in early on a Saturday, they reviewed my old 535 and test drove the new 535 within a couple of hours I was in and out driving home my new vehicle. Jeff listened to what I wanted in regards to color, options and of course price, he can back with a new 2014 that had all of my options as the older vehicle and with some new exciting options keeping me in my price range. I am enjoying the new options like Heads Up Display and Comfort Access Keyless Entry. I highly recommend this dealer and Jeff.

snorwood

24 de abr. de 2014

Vasiliy was a very friendly person to work with. I found the vehicle on Auto Trader. Vasiliy and I corresponded via phone and email as I live out of state. The 535i purchased was everything he said it was. Seems to be a great car! I would buy another vehicle from Vasiliy in the future.

Sheeraz Khan

24 de abr. de 2014

My wife and I dealt with John at Laurel BMW and the experience was great right from the beginning. I really didn't feel pressured to purchase a vehicle and John did a great job working on the deal with me and accommodating to my religious requirements in terms of financing the vehicle. I would definitely recommend and encourage people to go meet John if your looking for a new BMW.

Gary and Dart Reynolds

24 de abr. de 2014

This was our 3rd car lease from BMW (Laurel Dealership) in the past five years. The key part of our experience has been our Sales Person,Lilly Kolarskil ! Lilly is the most knowledgable sales person I've had the privilege to aide me in the purchase of a vehicle. After making our appointment for text drive of the car type I was looking for, she had several choices for us to look at and then once we had settled on choices and lease vs. buy. we were able to make an informed decision. This was the best process of car purchase I have ever experienced the person preparing the paperwork(Jason), was a true professional and Terry did excellent job of explaining the new technology that came with car. All the people involved are testament to a very professional dealership by AutoNation. Thanks to Lilly and her team for a great process.

Satisfied Customer

23 de abr. de 2014

The used vehicles sold at Laurel BMW are great quality. I had looked at several vehicles at other dealerships and none were in as good of condition as the one I purchased from Laurel BMW. My vehicle is like brand new inside and out. The only complaint is their financing. If you can get financing elsewhere, be sure to get it before going to Laurel BMW. I have excellent credit and the rates they offered were not competitive at all, contrary to what was told to me when I asked about their financing rates. I would definitely purchase another vehicle from Laurel BMW, having financing beforehand.

Desais

23 de abr. de 2014

We just bought our 4th BMW from Laurel; that speaks for how highly we rate BMW and the folks at Laurel in particular. We have worked with Chris Cole over the years, and would highly recommend working with him! Great cars, great dealership, and great people; looking forward to our 5th buy at Laurel!

Pick_AJ

22 de abr. de 2014

Bob Kernwein is the best! I send all my BMW's to him for all the service and maintenance repairs my ultimate driving machines need! I always get a fair price and the work completed in a fast manner. Bob treats me like a king every time I am there and overall the dealership is very clean and everyone that works there is super friendly and helpful.

MAS621

19 de abr. de 2014

Laurel BMW is top-notch. I've bought and serviced several BMW's there and am always more than satisfied. Rich Stoll in Sales and Bob Kernwein in Service are two of the best! I love my new "used" X5!

Richardinchicago

17 de abr. de 2014

It's a 100% correct decision for me to choose Laurel BMW of Westmont, and to contact with Chelsea. The whole process of deal is smooth, relaxed and satisfied. Especially the professional but friendly manner of Chelsea and Laurel BMW of Westmont impressed me deeply. Quick response, high efficiency, energy, in my opinion, these are the exact words to describe Chelsea. Because of this wonderful experience, I will recommend my friends to visit Chelsea and Laurel BMW of Westmont. People are willing to share good things with friends, me too!

rgsjohnny

17 de abr. de 2014

I just got my 4th BMW from Laurel. It is a 2014 328i Sedan which I had ordered with very specific options and colors. Delivery was on time and the entire experience from my salesman to the Service department has always been excellent. This a a top notch dealer.

MO

17 de abr. de 2014

I having been leasing cars with this Dealer since 2008 and this is the second car purchased from this dealer. I recently purchased my diesel X5, and I am proud to say that I love my car!!! This car and my 3 series are the ulitmate driving machines for sure!!! The dealer and all sales people are extremely professional and anytime I need the car washed or serviced, the staff is willing and able to accomodate. Vesna, thank you for your patience and extreme professionalism!!! Keep up the good work Laurel BMW of Westmont!!!

OmarC

16 de abr. de 2014

It took about 5 months as 6 trips in to the dealership for me to decide on the right vehicle and the right dealership. Lilly Kolarski of Laurel BMW and her manager were patient, informative, and most cordial throughout the entire process. Lilly went out of her way to make the purchasing experience of my first BMW really special. I wholeheartedly recommend Laurel BMW of Westmont and Lilly Kolarski for your next car buying experience!

RobertC

13 de abr. de 2014

I've purchased (2) cars at Laurel in a span of 4 months - one new & one Certified Pre-Owned - and both times I have been treated well and fairly. The most important thing to me in almost any buying experience is to be treated as a valued customer, not just another schmo wasting someone's time.

RonM

10 de abr. de 2014

I have 2 BMWs that I have serviced at Laurel BMW in Westmont and they have always been incredibly helpful and done everything they could to make me feel welcome. Repairs are always completed in a timely manner and the car is clean when it is picked up.

mpinto7690

8 de abr. de 2014

Was looking for a pre-owned vehicle within my price range and requested a test drive. Barry contacted me within the hour to set up an appointment. Very courteous over the phone. When I arrived, he had the car ready to go. He was very patient and answered all of my questions. He let me take my time looking over the car. Very helpful and let me mull over my options without rushing me. I did not feel pressured into the purchase. I ended up buying the car and he had the car cleaned and left me with a full tank of gas! He follows up after the purchase making sure I didn't have any issues. It was a pleasant experience and I highly recommend this dealership. Ask for Barry Levsay.

JN

5 de abr. de 2014

Your dealership made sure that I don't forget to have the tear on my car's bumper fixed. Thanks for the reminder calls. I'm very satisfied with the work done. Superb service!

JeffM3

4 de abr. de 2014

I purchased a new BMW M3 from Laurel. They were very easy to deal with during negotiations and I got a better price than other Chicagoland dealerships. They also arranged the vehicle pickup and BMW experience at their South Carolina facility. Everything went perfectly and was a tremendous experience.I have had my car serviced at Laurel too. This includes regular maintenance like oil changes, etc but also installation of Dinan Performance Upgrades since they are an authorized Dinan dealer. This included suspension, toe links, computer software, strut tower braces, monoball kit and underdrive pulley kit. All parts were installed well and I am very happy with their work,In addition, Laurel opens up their garage for the BMW Car Club Windy City Chicago chapter for free tech inspections before our high speed driving events. They don't have to do this but they do and are very accommodating to the club as well.

Dajana

3 de abr. de 2014

Wonderful people, great service, overall great experience. CJ was very helpful through the whole purchase process and beyond. She was there for any questions I had and explained everything in detail so I would feel comfortable in my new car. What I like and appreciate about this dealership the most - their service does not end after the purchase.

Dan G

2 de abr. de 2014

They really know how to take care of their Clients

BMWlover

2 de abr. de 2014

Recently bought an X3 and the entire process of buying- right from the test drive to driving the purchased car home- was smooth and hassle-free. Our salesperson, Darrell Phillips, was very knowledgeable and extremely professional. The dealership offers competitive prices. The finance department was extremely efficient- they not only matched but beat the interest rates that my bank was offering. Overall a very satisfying experience. I am hopeful that their service department is also equally good.

ShaafDiesel

31 de mar. de 2014

Excellent service from the minute you walk in the door. The entire buying experience was highly pleasurable, and I got an excellent deal on a well loaded BMW 7 Series. I would highly recommend this dealership to anyone looking to purchase a car. Ask for Barry!

Carlos Bell

26 de mar. de 2014

Had a very good experience working with Barry Levsay.

Irishcpd1

25 de mar. de 2014

The staff at Laurel BMW Westmont were great, especially my Sales Associate Jeff Abbas. Jeff listened to what I was looking for and took the time to find a car which met both my needs and budget. Not only was my purchase a wonderful experience but the continuing support that the dealership offers is outstanding! I have had several emails from Jeff offering to address any questions that I might have with the operation of my car so I can enjoy all that the car has to offer. I would recommend a visit to Laurel BMW Westmont if you are looking for a high quality new or used car.

szahner

25 de mar. de 2014

I am a repeat customer of many new BMWs over the past 20 years and continue to be amazed by the professionalism and customer service provided by this dealership.

Friend of the Coloma Comet

25 de mar. de 2014

Happened upon one of their used cars by chance; turned out to be the one! My salesperson, Barry, was top-notch and I couldn't have had a better experience. Not pushy, allowed me to inspect the car at my own pace, and let me take it down the street to my mechanic for a quick look-see. Even had car washed and filled the gas tank when I was finishing contract with the Finance dept. If every experience with this dealership is like this, I'll be back in a few years to get my next car! I highly recommend this dealership; ask for Barry Levsay.

DK24

25 de mar. de 2014

Have not bought a beamer since our Z4 in 2004. Have been long time porsche/acura/lexus/toyota customers ever since. Nick Pannos brought us back to the BMW brand when we bought the 328xi GT with a 4 banger twin turbo, a perfect replacement for our MDX as we were looking to move into an ecenomical, sporty but affordable AWD sedan with good cargo space for 2 sets of clubs and a cart. The car is a pleasure to drive and actually has more interior room than the bigger A7. Nick was very responsive on every issue and actually arranged for us to test drive an A7 and 328GT back to back so we could compare driving experiences. Nick's detailed knowledge of the BMW product is the best we have seen compared to all the other competitors. Price was no haggle and fair which is all we ever expect and usually never occurs with the german dealers. From start to finish Nick made the difference and got us back into this brand!

car2008

20 de mar. de 2014

I recently purchased an X5 at Laurel BMW Westmont. Timothy was the sales person we work with and he was very knowledgable, easy to talk to and friendly. All through the process he was responding to emails or any question we had promptly. He accommodated our schedule as we managed work and children. When we finally purchased a car his service was great, right down to set up the car and transfer of personal items from the old car. Timothy is a young guy who is clearly very passionate about cars and driving. If you go Laurel I would recommend asking for Tim.

Adriana S.

20 de mar. de 2014

I recently purchased an X5 at Laurel BMW Westmont. Timothy was the sales person we work with and he was very knowledgable, easy to talk to and friendly. All through the process he was responding to emails or any question we had promptly. He accommodated our schedule as we managed work and children. When we finally purchased a car his service was great, right down to set up the car and transfer of personal items from the old car. Timothy is a young guy who is clearly very passionate about cars and driving. If you go Laurel I would recommend asking for Tim.

Hockey Guy

19 de mar. de 2014

Very good buying experience, we came from out of state to buy a vehicle and the process could not have been easier. Very accommodating low pressure sales and extremely organized and quick process throughout. Thanks Vasiliy and team for the great support. I would recommend this business to others.

JimBoyce

18 de mar. de 2014

Happened upon one of their used cars by chance; turned out to be the one! My salesperson, Barry, was top-notch and I couldn't have had a better experience. Not pushy, allowed me to inspect the car at my own pace, and let me take it down the street to my mechanic for a quick look-see. Even had car washed and filled the gas tank when I was finishing contract with Finance dept. If every experience with this dealership is like this I'll be back in a few years to get my next car! I highly recommend this dealership, and ask for Barry Levsay.

rajaarunkumar

15 de mar. de 2014

Hi Cj Is a great person to work with, She helped us to find the right car . She has been always patient and clarified all our questions ;i would highly recommmed both CJ and dealer to my friends .

dalekluga

14 de mar. de 2014

Nick promptly responded to our inquiry in a very polite and professional manner. He provided us the best value for our dollar, not necessarily the cheapest price. Every email and tele communication was followed up in a very short time period with exact answers to all of our very numerous pages of questions without hesitation. Nick convinced us to buy the BMW experience over our 20 year relationship with McGrath family of auto dealers and nalpeton porsche and loeber porsche motors and schamuburg audi. Nick has a huge knowledge base of the car we bought (328xi GT) and helped us determine that it was preferable over the audi A7 from a utility and value standpoint. After meeting with Nick it became very clear the the bigger audi actually had less interior space, less headroom and a much bigger price tag as well. We would highly recommend Nick to any of our fmaily or friends, he's a great client advocate!

Michael Shrader

9 de mar. de 2014

Pat and his crew are the best. They got me out of my old car and into a brand new car. Not only did I trade up, they sent me home with a fat check too! I only buy cars from Laurel BMW. I would never buy anywhere else. Thanks guy's, keep up the good work.

RJ

6 de mar. de 2014

I just purchased a CPO 2011 328xi and it was a painless experience. I worked with Chris who was a knowledgeable, professional, no pressure salesman who made the buying experience easy. I would recommend Chris and this dealer to anyone who is in the market for an auto.

kishan

4 de mar. de 2014

Had a great time at the dealer, the dealer didn't try to sell me the car, they allowed me to fall in love with it. The car runs smooth and they are very willing to help me walk out the door with the car and plus gave me a good trade in value!

naroola

3 de mar. de 2014

I am what one would call a "difficult customer". I have no problems telling a dealer that their car sucks, or that their car has such and such issues. BMW Westmont took that criticism with grace. Any dealer that can recognize their car's strengths and shortcomings compared to the competition, and can discuss those with a client, that's rare and a desired quality to have in my book.

Slewis1974

3 de mar. de 2014

We had purchased a new BMW here back in 2004. Laurel BMW has an outstanding service depart. They go above and beyond every time you need service. This time we bought a preowned certified car. The sales person recommended to us was friendly and helpful. We are very happy with our purchase.

James P.

1 de mar. de 2014

I have purchased quite a few vehicles in my life from Navigators to Corvettes. This was BY FAR one of the most positive experiences I have had. Start to finish was handled perfectly. I would highly, highly recommend anyone even remotely considering a BMW to first visit Laurel BMW in Westmont!

Raja Kumar

26 de feb. de 2014

The sales person Cj is a good professional to work with She has answered all my questions all the time She has been patient for three years and helped us to make our buying process smooth and helped us find the right car It has been pleasure working with Cj Thanks for all your help !!

JohnFromMN

25 de feb. de 2014

I bought a used BMW from out of town. I flew into Chicago, met with Luke, my sales rep, did the paperwork and was done within 2 hours. Then enjoyed a nice drive back to Minnesota. Love the car!

cseth526

24 de feb. de 2014

This was one of the best experiences I had with purchasing a car. They were willing to help and accommodate my needs to make me a proud new owner of a new car ever! Not much haggling, just test drive, gave me an excellent price for my 2014 ActiveHybrid 3, sign and drive. Easy!! Darrell was a great help as well. Go see him!! He knows how to get you into that Ultimate Performance Machine!!

aca828

23 de feb. de 2014

Kristina was great to work with: friendly and knowledgable. She made the purchase process easy and painless so that the pickup at the performance delivery center went smoothly.

leslie2014

22 de feb. de 2014

Vesna Vidojevic was extremly helpful. At one point we were going to leave and compare the price at another dealership. It was because of her salemanship and willingness to work with us that made us sit back down and get the deal we wanted. She was vey helpful and explained everything from beginning to end. We will be BMW customers for life.

clukensmeyer

22 de feb. de 2014

It was time for a new car as the one I was replacing (BMW) was purchased used elsewhere and was now 14 yrs. old. Buying it at the other place (not a BMW Dealer) was a very bad experience - high pressure & ratcheting up the price and not filing the warranty. Anyway, I went down the street to Laurel BMW of Westmont who serviced that car for the past 9 years. They were always honest with me; gave me notice of upcoming maintenance issues (such as worn brakes) and how many months away I'd need to have the work done. They always gave me a loaner if the wait time seemed too long. Sometimes work done was still covered under a part warranty, which I wouldn't have known had they not told me. I live in Chicago and always traveled out to Laurel in Westmont (1/2 hr. away in good traffic) because I TRUSTED them. When it came time to replace the car I asked Bob Kernwein in Service to recommend a good salesperson and he sent me to Don Asuncion. He was calm, professional and searched the other lots on the web since what I wanted wasn't in their lot (2013 stick shift, convertible, black). I'd researched prices and showed him what I was willing to pay with the trade-in. He found the exact car (difficult since true manual shifts aren't being made much anymore) and within an hour we had a deal and I bought the car sight-unseen. It was delivered in a week and Bob outfitted it with snow-tires. The day I picked it up Don said he was available to me for however long I needed to go over the car and even set up it's computer system to sync with my phone and garage door opener. It was a snowy day and he had winter floor mats in it for me. He then followed up with a couple e-mails and calls to be sure everything was fine. Now that is why I will only go to Laural BMW of Westmont!

Mmm723

21 de feb. de 2014

My husband and I were looking for a car here and we set our eyes on a 650i xi drive 2013. We had the pleasure of dealing with Vesna. She was great, easy to talk to and very helpful. Even though we had problems with getting financed she went out of her way to help us out. I would definately recommend Vesna to friends or family!

village1234

20 de feb. de 2014

Jeff Abbaz has been selling our family cars for the last 12 years. He does his homework and excels at his profession. I would recommend him to anyone.

Chicagofan

19 de feb. de 2014

Kristina G was great...I have never experienced such a low pressure sales situation. Overall, outstanding experience.

banalisa

15 de feb. de 2014

I originally bought my X3 at a different dealer but ended up getting it serviced at Laurel because of the location. I'm glad I did because their service department is top notch. Actually, because of the service quality I was getting there, we ended up leasing a vehicle from this dealer as well. Mike Powalski is my service advisor and he gives first class service. He is professional, friendly, and truly cares about his clients. He will go above and beyond for you. I can always stop in when I need to and I know my car will always be taken care of. It's a great feeling to go to a service department you trust, knowing that your car will be fixed or serviced properly. Courtesy vehicles are always available. Mike is hands down the best advisor I have worked with at any dealer. Our lease is up soon and we are considering buying another BMW from Laurel Westmont, not only because of the great experiences we have had with the sales department, but especially because of the service department. If you have a car serviced at any other dealers, especially other makes of vehicles, I'm sure you know that appointment set-ups and courtesy vehicles can be difficult to set up, and sometimes impossible at short notice. I've learned that your service advisors and service department should be a big factor in your vehicle lease/purchase. It is inevitable that your car will need service, whether it's oil changes, new tires, or non-routine work. You need to know that you can go somewhere where you can work with people you trust and actually enjoy seeing. We currently have that trust and relationship with Mike Powalski and the Laurel BMW service department, and we want to keep it that way for a very long time.