skinny

1 de sep. de 2016

WAS VERY PROFESSIONAL AND FRIENDLY WOULD RECOMMEND JENKINS MAZDA TO MY FRIENDS AND WHEN READY TO BUY A NEW CAR I WILL COME TO JENKINS I RATE YOU GUYS 10 STARS

Bmarchand

30 de ago. de 2016

Just wanted to g a huge shout out to Tim and Joel for selling us our 2014 CX-9 this past weekend! They both ensured the process went quickly and smoothly. From the initial phone call to helping with my young children both were excellent. Definitely will be recommended either to any of my friends whom are in the market for a new car. Thanks Tim and Joel! We love the car!

Dan Terbrueggen

24 de ago. de 2016

Excellent service from Leo Kasper and special thanks to Rob Everett for his help as well.

Ziane

24 de ago. de 2016

I love the team that this car store has for sales and service, they are very friendly and helpful, would recommend the Jenkins team to anyone.

TJ3

15 de ago. de 2016

Friendly Sales staff. Very Professional. Buying a car was a pleasant experience. This our second Mazda in the family, and we look forward to driving our new car. 40 MPG! We highly recommend Jenkins Mazda.

Sarah

13 de ago. de 2016

I had the easiest car but process. I drove from Orange City to Ocala to see the car, and I'll never go anywhere else for any of my car needs. I told Paul what I wanted and he had the car waiting for me when I got there. I would recommend all of my friends and family to go to Jenkins Mazda for their cars.

Larry Westbrook

12 de ago. de 2016

Very professional, helpful, fully satisfied with experience (for the second time buying there).

anne

9 de ago. de 2016

Scheduled service for my car everybody was friendly and kind, they told me it was going to be 40 minutes, I felt so comfortable that the time went by flying. Totally satisfied with my visit.

donnajames

2 de ago. de 2016

OUR SALES REP JAMES WAS VERY FRIENDLY AND ALSO VERY KNOWLEDGEABLE ABOUT THE VEHICLE. I WOULD RATE THE DEAL I RECEIVED AS BEING VERY FAIR, BUT THE PURCHASEDWARRANTY WAS NOT FAIR. TO COSTLY.I WOULD ALSO LIKE TO THANK MATT FOR WORKING WITH US TO CLOSE THE DEAL. WE ARE VERYSATISFIED WITH THE CAR AND WE WOULD RECOMMEND JENDING MAZDA TO OUR FRIENDS.ONCE AGAIN I WOULD LIKE TO THAND JAMES AND MATT.

pklinko

24 de jul. de 2016

Only shop I trust to care for my car. Prices are competitive with other service stores. Service staff are knowledgeable and friendly. My car was serviced in a timely manner and additionaly service needs were discussed. Will be returning for front brakes in approximately 10000 miles.

careyj

16 de jul. de 2016

Everyone was professional, friendly, helpful, and genuine. My vehicle was fixed promptly and correctly. I was afforded a loaner car due to my repair taking more than one day. Excellent experience!

Carolyn Meece

15 de jul. de 2016

I found the people to be very friendly and helpful. They made buying the cars easy.

Carolyn Meece

11 de jul. de 2016

Everyone was very friendly. They made buying our 2 cars very. Pa free.

MJR

11 de jul. de 2016

General Sales Manager Rob Everett and Floor Manager Jordan Crown are by far the best auto sales management personnel I have encountered in 66 years of buying from auto dealers. In dealing with them I found them to be professional as well as personable, but most importantly, understanding of the customer. Sales rep James Morris, was equally professional and knowledgeable of his product and Scott Urbanowicz, although young and a recent addition to Jenkins Mazda staff, was very helpful and efficient in handling the closing paperwork and putting me in the car details, in the absence of James. The sales team is a major asset of Jenkins Mazda.I will certainly highly recommend Jenkins Mazda and this staff to anyone I know who finds themselves in need of purchasing a new car.

Janet Johnson

3 de jul. de 2016

I took my car in for an oil change and new wiper blades. I am very satisfied with my experience.

Jerry Carter

30 de jun. de 2016

Good service from service manager. Vehicle was towed in and service had it ready for pick up in short time.

Vnorm

17 de jun. de 2016

Great people willing to work with you to get you into the car that you want! They make the process painless! Thank you!

Shadowe10

11 de jun. de 2016

I brought my 2008 MX-5 in to have the dome light and antenna replaced. I was met in the service drive, all my questions were answered, and I was escorted into the building for coffee while I waited. I was told it would probably be an hour or so, but everything was done in about thirty minutes. Everyone was professional and thorough. My only disappointment, however, is this - there were at least four gentlemen filling balloons with helium for a promotion....and not one of them would inhale the helium and sing to me in elfin voices. Sigh.... :) :) :)

Sheaniya2

4 de jun. de 2016

I have witnessed their team of magicians perform a magic act like no other. Aisha and Nicole are like the Steph Curry and Klay Thompson of Jenkins Mazada..lol!! When I arrived I believed that I would walk away with nothing. The atmosphere from beginning to end was beyond customer friendly. I felt at home. After 3hrs of blood, sweat, and tears Nicole was able to make the impossible possible for me. Jenkins Mazada this was one of the most incredible days of my life thanks to Nicole and Aisha.

Dan Terbrueggen

25 de may. de 2016

As always, excellent service from everyone! Top notch service department and special thanks to Rob Everett and Curtis Monnig for their outstanding service.

Stephanie V.

20 de may. de 2016

German was of excellent service and helped me pick out a car that was best for me and that I would love as well. Would highly recommend going to him if you're in search for a new or even used car!!

Erin

18 de may. de 2016

Bit of a long process but satisfied in the end. The few issues I have with my new purchase will be fixed in a couple days of buying.

Car Buyer

8 de may. de 2016

German Bracho was my Salesman. He was a type of salesman that listens to what you want. He got the car I wanted right on the first try not trying to put me in a car that I didn't like and the overall buying process and customer service from the whole staff at Jenkins Mazda was great

Rene Santos

1 de may. de 2016

I'm am very glad to have German Bracho as a salesman, because he clerified all the questions we had and concerns of everything about car. Between him and Jordan they made the sale very smooth and complete. I thank them for their wonderful custormer service skills and for making us feel comfortable with everything that was taking place.

Bruce

29 de abr. de 2016

Good customer service. I was allowed to keep a VERY nice loaner while some parts were ordered. Saved me some trips and my loaner was a great car, a 2016 Mazda 6. Compares favorably with my E-350!

Cartier

21 de abr. de 2016

German Bracho was very helpful. Bothe he, and his manager was very reassuring about me being able to go home with a car after a year of either walking everywhere, or riding the bus. I am very thankful for their help and consideration. I was a nervous wreck.

roger111

19 de abr. de 2016

You continue to have great service, Steve the shop foreman is the best in the business,, Steve will always make sureto go out of his way to help in any way he can

Paul Klinkowitz

17 de abr. de 2016

Always have my car serviced at this store. Service is always friendly and efficient, providing a level of confidence and comfort. Price for service is competitive ( I do my homework) and done in a timely manner.

Warren Olsen

12 de abr. de 2016

Jenkins Mazda in Ocala FL was very open and professional . My salesman, James Morris, is a true expert on all Miata controls and systems and was very patient and clear in educating me. Pricing was very good because March 31 is the end of the Mazda fiscal year, in Japan.

JorgeHernandez

8 de abr. de 2016

100% recommended, ask for german bracho, he will help them get the car of your dreams

Lisa Martin

7 de abr. de 2016

Although my wait was a bit lengthy... I take all my vehicles to jenkins mazda because the customer service is amazing!! Leo and all the staff in service(sheila) always treat me like "family" and always take care of any issues including lengthy wait times. Thank you for always looking out for me!

Andrea Andrade

5 de abr. de 2016

Went in looking for a newer vehicle with an open mind.. came out with just what i wanted and under no pressure! Our sales consultant, Jason Foster, was very easy to talk to, and helped us out tremendously! SO glad we picked this dealership and sales consultant. Thank you!!!

Ronw1

27 de mar. de 2016

The experience was great. They treated me like family. There was no pressure . They went out of there way to make me feel welcome and comfortable. They explained the process and the operation of the amenities of the vehicle

FWR

22 de mar. de 2016

Contacted Jenkins about a recall issue. They scheduled an appointment within 2 days. Work was performed quickly and efficiently. All employees I had contact with were friendly and courteous. Waiting area was clean and comfortable. They even included a coupon for a free car wash. Good experience.

Jack

18 de mar. de 2016

Very friendly, knowledgeable service department. Comfortable waiting area.

Bonnie Keyser

17 de mar. de 2016

Provided me with quality service and care. I was 15 minutes late for my appointment and they were very accommodating. The whole experience was one of the best I've had in awhile.

tommazdas

16 de mar. de 2016

Very good car buying experience. Friendly and knowledgeable staff. Great price with no pressure. Would recommend this dealership to friends and family. Had all the car models we wanted to see.

Richard Moss

10 de mar. de 2016

Great service and at the time estimated. Thanks for the opportunity to comment

Car Buyer

10 de mar. de 2016

Horrible. Every stereotypical negative description of a car dealership and sales people in full effect! They lie and belittle their customers. They try to manipulate their clients to "qualify" them based on income. I walked in ready to buy and walked out after catching them. My original sales person left because of the blatant lack of integrity and commitment. It's a shame that they have the Mazda franchise, since the product is a good product.

bill131

9 de mar. de 2016

I had an excellent working relation with the salesman associate (Scott), and enjoyed working with him.Once sales management backed off "high pressure tactics" everything went smoothly.

babycakes777

8 de mar. de 2016

I chose Jenkins for all my car care needs cause I get great results ..and I will recommend anyone and my family anytime to Jenkins .

bberg66

8 de mar. de 2016

Everyone is so nice and inviting from the moment you walk in the door. Came in for service walked out with a new car....How does that happen

paul212

2 de mar. de 2016

Charles Elder gave us excellent service and we were pleased to lease a new Mazda 6 having enjoyed our 09 Mazda 6 before our current lease. Kudos to Jenkins and Charles.

Diana I. Easley

29 de feb. de 2016

My husband drove our vehicle to the dealership for the service. Overall review of this visit, according to my husband was excellent! .

Seawolf

28 de feb. de 2016

Best car buying experience I've had in years. The car I picked out on the internet was ready to go when I arrived at 12:10 PM and I was headed home at 3:00PM.I would have been out by 02:15 PM but activating the XM radio took 45min,XM's fault not the dealers. Best Rd'sCapt John

Ziane

28 de feb. de 2016

Your team is #1 in my opinion, from sales to service, the overall general appearance, the large selection of models and color. I left with exactly what I wanted right down to the color and oh yes lets not forget the sunroof.

marlenealonso1972

26 de feb. de 2016

Had an excellent experience from the moment I walked in the dealership to the moment I left with my brand new Mazda 3. Thumbs up to the employees at Jenkins Mazda of Ocala.

Blessed by Grace

20 de feb. de 2016

John Culbreathe gave excellent services. I was in their much less time than expected. I am pleased with my outcome. I will also recommend others.

Julianne Cuomo

18 de feb. de 2016

Curiosity brought me in, just wondering what I was missing out on... Charles Elder immediately captured my attention by guiding me directly towards what I was interested in. Just a few minutes of shear attention to my likes and dislikes, had me driving away with my new (pre-owned) CX-5... the car of my dreams, and very close to the price I knew I could afford.The sales process was seamless, and even enjoyable as the conversation between business questions turned to light-hearted sharing of life experiences in the military and living overseas. Charles was personable, relateable, and made me feel comfortable and confident in my decision to buy this car. He is a wealth of knowledge, giving me great ideas on how to protect my idenity and location, and ways to cut financial corners and make every dollar count.What I expected was a car salesman, what I got was a new friend and contact at a great dealership, which I will return to anytime I need another car, or service on the one I just bought! :-)In conclusion, I would be remiss if I didn't mention Patrick in the financing department, who went the extra mile ensuring that I got the best interest rate available, and explaining everything in ways that were easy to understand.You have a great team Mr. Jenkins... you should be very proud! :-)

Alan Mason

15 de feb. de 2016

Very welcoming and friendly staff. Service carried out very quickly. Did not get pestered to buy a new car.

AK47

14 de feb. de 2016

I was treated with respect and I couldn't have asked for a better salesman??I wasn't messed over and I wasn't turned away because of me not having an appointment. The manager had a salesman to help me right away. The only thing that I didn't like is having to pay out of pocket for extra features.

GTD

13 de feb. de 2016

A standard maintenance job on a Mazda5.Well done.

Cashonda87

11 de feb. de 2016

Go see Charles Elder at Mazda Jenkins Ocala fl he help me with all I needed I was very satisfied with my expire nice I recommend Mazda to any one and Mazda 6 are great cars

Cayteesimmons

10 de feb. de 2016

Tyler was amazing and friendly and worked his hardest to get us into a car and one we could afford! Went above and beyond explained everything he did and made it easy for us to understand and we had a amazing experience and are 100% happy with our car and rates! Couldn't of had a better sales rep! Really felt he cared and made it his mission to get us into something even if little to no Money was made off of it!

robin's suv

6 de feb. de 2016

Our experience was quick smooth and easy. Chuck is an asset to this dealership.The only issue is the low balling of the trading in process.

Yellowlees

31 de ene. de 2016

Based on my last three experiences in buying cars, I anticipated an afternoon only slightly less dreadful than getting a root canal. Instead, the whole visit to the dealership, right through purchase and delivery of my Miata, couldn't have been better. Utterly honest and frank advice from Chuck Elder--and a sales purchase that was as pleasant as it was efficient. Simply terrific, all the way around.

jphelp

29 de ene. de 2016

It was pretty quick and painless. Everyone was so helpful and friendly. It was an experience that I would not mind going through again at this particular dealership.

HappyinMelrose

27 de ene. de 2016

The salesmen that greeted us at Jenkins Mazda were the best! No hard sell tactics, just useful information on the make and trim of the car I had already decided I wanted. Charles Elder and Jason Foster acted as a team to find the right car, which was on the lot! I would definitely recommend these employees to anyone looking for a Mazda.

Ruthless Fan of Mazda

19 de ene. de 2016

Rams was very good in the sales department. His radar picked up on the customer "looking". At this he started his extremely friendly "cue" and sales pitch. He is good at it. We had a good time with laughs, jokes, likes and dislikes of models of cars and what we liked or disliked about the model we had. It was a good sale and all those involved, I thought, had a good time. We like the "new" used vehicle and so far are quite happy with it.

cddey

19 de ene. de 2016

I was trying to get home to North Carolina after visiting family in Florida over the holidays and was having issues with my Mazda 3 shutting off due to suspected battery issues. I was able to get my car started and made it to Jenkins Mazda. Phyllis was friendly and professional despite having already had a busy morning. After explaining my situation she made the effort to get my car right in for service since I still had a 9 hour drive ahead of me in order to get home. She and her team were able to quickly figure out that the battery and the terminal were both part of the problem and got me in and out in less than 2 hours from the time I drove up. I wish every place was as helpful as Jenkins!

jmeagle

19 de ene. de 2016

We bought a Mazda CX-7 a few days ago and we love it! My family and I was greeted the second we stepped out of our car. Since it was on a Saturday you'd think there would be a wait not at all. The place was busy and our sales guy Chuck was ready to serve us. They made us feel special and wanted. I love the way everyone was attentive it made the experience very pleasant. We also brought our children with us and Chuck aka Charles made sure the kids were taking care of while we were taking care of business. They were upfront with everything no gimmicks, sales pitch but the straight truth! They did everything they could to find us a very nice luxurious SUV. We are going recommend so many of our family and friends to them because they are Awesome! We are definitely coming back to purchase another vehicle. If your looking for great prices and great customer service Jenkins dealership in Ocala is the place to go!

Mazda2016

17 de ene. de 2016

Ramiro "rams" Perez is great sales man! I have already bought 2 cars from this specific sales man. He knows exactly how to sell anything and make sure you are comfertable. He is an amazing family man and knows how to make us feel welcomed each and everytime! Giving women flowers and kids balloons. Offering us lunch and water is a great way to make our time worth it. Thank you ramiro once again. !!!

N.B.FULTOn

2 de ene. de 2016

Have been going to the Jenkins group for service for several years and am totally satisfied with the customer care that we have received.They are top notch in the attention that they give to customer and automobile.

pittypat

2 de ene. de 2016

had a very good experience buying a car - Salesman was very professional. Would recommend this dealership to anyone interested in a new SUV or other car.

Dee71970

27 de dic. de 2015

Fast and efficient oil change and overall review of my car. Will go back again for regular suggested maintenance work for my car as needed.

Maria2014

23 de dic. de 2015

I had an Excellent experience with this dealership and my salesman. He was very professional, gave me Excellent service, Very helpful and patient. and very thorough and detailed in his work.Showed me my options that I could afford and the rest of the crew was very helpful. I am extremely happy with my car! Their prices are unbeatable. If you go to this dealership, you will be well taken care of and above all they are very classy.

MikeMazda

22 de dic. de 2015

Excellent service. Wonderful people in all departments. The car is a true joy to drive and my husband, who has health issues, is very comfortable in the pasender seat. Plenty of leg room.

JeffnDawn2015

21 de dic. de 2015

Our deal went down the tubes by a bad bussiness management Team That does not know there job we went another dealership in less them Hour we was approved not like over 2 weeks at this Mazda dealership

bbp

19 de dic. de 2015

This dealership is always friendly. At my departure you all gave me a free car wash. I took advantage of it but I believe they were having a bad day as I was there for over an hour. I am wondering about their thoroughness but have gathered that some of the personnel perhaps are perhaps handicapped in some way. I appreciated their efforts though and if this could be true I commend the car wash for giving them jobs. And thank you, for giving me a free car wash which was badly needed.

Silvia Aizprua

18 de dic. de 2015

Good experience overall. Sales man was knowledgeable and kind

kouban25

15 de dic. de 2015

Two years ago i got sick and because of that I lost my jobs. I couldnt keep up with the bills and my credit took a big hit. I wanted to buy a SUV because i travel a lot. I fill out a loan application on line then famous jenkins mazda called and said that you are appoved for a car loan. I went down to the dealership i chose a car, my wife test drove the car and every thing was going great. Couple day after the sale someone called to check on me to see if every thing is ok. I had a loan, a payment due January 7,2016. I was so happy until the finance manager called me to bring the car because the did not approve the loan. it's sad,embarrassing and discrimination. I will never buy a vehicle from any Jenkins deakerships and I will never recomended any one to jenkins dealerships. Remember, Jenkins people, we are still people even with bad credit.

Spooky42

13 de dic. de 2015

Quickest transaction I have had in years. not a lot of waste of my time. No hard sales pressure. Comfortable environment. Easy access to lot..

vesta123

10 de dic. de 2015

people are very friendly. The environment is comfortable and clean. Good coffees and snacks. Sales person and Sales Managers are very helpful.Totally satisfy with this dealership. Truly,Vesta

strange453

7 de dic. de 2015

Leo was outstanding in helping me get my car serviced. He took my information right on time of my appointment and was very knowledgeable of what was needed after the car was serviced. He keep me informed of the progress of the service. He went above and beyond to make sure I was satisfied with the service and throughout the service. I would recommend Mazda service to anyone that asks. But I would ask them to deal with Leo he was awesome.

Indiana50

7 de dic. de 2015

Friendly and helpful people at Jenkins Mazda made for a good car buying experience. I was greeted at the door, and the sales staff was very welcoming. My sales person (Tyler Williams) was very well versed in the make up of the car I was interested in knowing more about. There was no pressure sales, and I was able to clearly think everything over before making a decision.

John

6 de dic. de 2015

Walked in to get my air checked on the tires also decided to get my oil changed. While I am waiting I made the utmost mistake by saying how nice this 2016 cx3 looked. Fours later I a driving out with one.

Luis

3 de dic. de 2015

We have been a Mazda customer for 14 years and during this time they have provided us with an excellent service.

Kindal8

2 de dic. de 2015

Bought a Madza CX-5 in Illinois then wised up and moved south. Worried about finding an honest and reliable dealership for service and maybe a new car. First visit at Jenkins Mazda found extremely friendly, knowledgeable and courteous service reps who actually turned what is normally a chore into a very pleasant experience. If you want first class and friendly service, visit Jenkins Mazda. I will be buying my next car there.

MichelleB

1 de dic. de 2015

I scheduled an appointment for Monday and was dropping off my car on Saturday because I work out of town. They worked me in and had my car finished in 1 hrs!

Dick Hodges

26 de nov. de 2015

The parts department and the service department supported us completely. We were very satisfied with the whole experience. We would definitely buy another Mazda.

Amy

11 de nov. de 2015

Car buying is still haggling experience, I understand there's lots of perks with these add-ons however it's very overwhelming/frustrating because most of the time you're buying a car and you don't want to haggle and it was still part of the buying process very frustrating

GEK

9 de nov. de 2015

The service department processed my appointment completed the service and returned my car to me in a timely manner. And the work was completed in a timely manor

Ilovemykids1

29 de oct. de 2015

Still waiting but Charles Elder is so nice and explains detail for detail what is going to happen. I came in so nervous, I was literally shkinh, as the time passes I'm not shaking and no so nervous anymore. All the employees here are very nice and welcoming.

jacaud4142

14 de oct. de 2015

I scheduled my appointment on-line, very easy. Arrived at appointment time and everything was completed within an hour. Nice no hassle experience !!! Thank you all !!!!

K. Lee

13 de oct. de 2015

This is the nearest dealership to me but I'm glad I choose this one. I've always had prompt and friendly service bringing my Mazda in. It's something I've run in to with nearly every dealership I've been to with Mazda. Love that about the brand. Thanks!

HAPPYDAY

6 de oct. de 2015

FROM THE TIME WE FIRST PULLED INTO JENKINS AND WERE MEET AT THE DOOR, OUR EXPERIENCE WAS FANTASTIC! RE-WIND: FROM THE TIME I WAS RESEARCHING JENKINS ON THE COMPUTER & BLUE SKY/ROAD LOANS?? FOR FINANCING, THE PHONE RANG. IT WAS BRANDON FROM JENKINS! I WAS STILL ON THE COMPUTER WHEN THE PHONE RANG AND IT WAS BRANDON REPLYING TO MY APPLICATION!!! NOW, THAT'S SERVICE! MY WIFE & I WENT TO JENKINS 9/22/15 TO MEET WITH THEM. 6 HRS LATER, WITH JEFF MORGAN (SORRY ABOUT THE 6 HRS!) WE GOT WHAT WE FEEL WAS THE DEAL OF OUR LIFE-TIME! WE PURCHASED A 2012 CHEVROLET CRUZE, SIVER GRAY.....PERFECT! WE HAD NEVER PURCHASED WHAT TO US WAS A "NEW" CAR BEFORE IN 75 YEARS! WE WERE STILL DRIVING AN '89 FORD TAURUS. JENKINS PERSONNEL NOT ONLY GAVE US A WONDERFUL TRADE-IN, BUT TREATED US LIKE ROYALTY THE WHOLE 6HRS, I THINK I ATE MOST OF THEIR DONUTS!!! IT'S LIKE ALL THE PERSONNEL COULD NOT DO ENOUGH FOR US! FROM MANAGEMENT TO SALES PERSONNEL TO SERVICE DEPT TO RECEPTIONIST AND !! EVERYONE !! ELSE AT JENKINS, OUR SINCERE GRATITUDE AND THANKS. WE LOVE THE CAR, IT HAS CHANGED OUR LIVES MORE THAN YOU WILL EVER, EVER, FULLY KNOW. WONDERFUL EXPERIENCE, WONDERFUL PEOPLE, GREAT DAY FOR US, PS: JEFF: HOPE YOUR FEELING BETTER! I'M SURE WE WERE PART OF THE REASON FOR YOUR ROUGH DAY!! YOU DID GREAT!!! AGAIN, THANKS AND GOD BLESS ALL OF YOU!!!!RALPH & MARGARET BECKER, TAVARES, FL rmbecker88atembarqmail.com

PEK

30 de sep. de 2015

Extraordinary service. Service Dept., specifically Phyllis, epitomized great customer service and follow-through. Explained work to be performed and even established a warranty service appointment the following day with a reminder call. Kudos to all.

E.D.

28 de sep. de 2015

Quick and Efficient Maintenance Service Performed. No waiting, as was very firstcustomer for the day. Pleased with all aspects of services done.

Dewberry_t

26 de sep. de 2015

This was my first time buying a new car and I have to say it was amazing and simple. Staff was friendly and helpful and Mr. Elder was extremely nice and helpful. My family was so impressed that they are considering coming back to buy another car.

Edwin Aileen

23 de sep. de 2015

We had really bad car buying experiences in the past, but this visit to this car dealership we can say was the best we had. It was a pleasant and no pressure experience while at the dealership. Mr.Charles Elder,our sales agent was excellent, very friendly , polite and very helpful in finding the right car for us. Everyone was courteous and we highly recommend this dealership.

AHK7940

18 de sep. de 2015

From the receptionist to the sales personal to the managers and the dealership top person, We had a wonderful experience buying our 2016 Mazda Miata. Everyone was friendly and knowledgeable. We are very pleased.A special note regarding our salesmen Tyler and Jeff A1+++

bonnie53

18 de sep. de 2015

I AM happy with everything at the dealership Mr. Jeff Morgan was very professionalduring the purchase of my new Mazda I would recommend him to any other personMy wife an I is completely happy with the service .

thumper

16 de sep. de 2015

Our salesman Charles Elder was very patient with us, explaining everything as we went along and has been a good friend after we bought the car making sure every detail was taken care of.

Luigi Bosco

15 de sep. de 2015

We went in for an oil change and tire rotation and came home with a new car. The steel was showing thru the tires. And we had battery issues.

Duchypoo

13 de sep. de 2015

This is my third car purchased at Jenkins Mazda. I always feel confident when bringing my vehicles in for service that they'll get the best care. The showroom and service waiting areas are comfortable and provide good amenities if a customer chooses to wait for their vehicle. Everyone employed at Jenkins Mazda is friendly and courteous.

Ann

8 de sep. de 2015

Leo Kasper is always a pleasure to work with, everyone in the Service Department is very nice and respectful.As far as the facility, I did not care for the new screen showing customers names and times of the appointments. As I work for a financial institution, privacy is very important to me. The service department does a very good job of keeping the customers informed, therefore there is no need for this screen.Thank You

Buyer

7 de sep. de 2015

I've bargained for and purchased over 25 new vehicles in my lifetime and rarely have I come across a dealership that expects to make the margin that Jenkins apparently expects to make on a deal. My advice to anyone trying to purchase a car without financing, on a cash or straight across trade, is to not waste your time at this dealership. I know a dealership needs to make money and have no issue with that but based on my research and conservative calculations their margin goal in my particular case...including new car and trade...was north of 15%. The devil is in the details and little added charges such as pin striping, etc... things a potential buyer may not want and certainly many would prefer to have an option to choose...especially at the price they charge for these dealer add ons. Their pricing doesn't align with the "build a car" online on the Mazda website. The personnel are very friendly and courteous, no complaints there... and the follow up was acceptable... but their pricing seems unreasonable in comparison to other area dealerships. Perhaps the sales experience would be better if financing were needed. Update: The day after I wrote this review I went to Cory Fairbanks Mazda in Longwood and bought a new MX5 spec'd exactly like I tried to purchase at Jenkins and the difference in the deal Jenkins offered and what I purchased the car for at Cory Fairbanks was over $4,000. This was confirmation of what I suspected. I won't be going back to Jenkins to try to purchase vehicles in the future.

Ashleigh Mihalko

4 de sep. de 2015

I came in for regular maintenance this morning and I met Mrs. Phyllis Gibbons. She was bright, personable, and gladly took the time to answer my questions on how best to maintain my vehicle. I really appreciated her positive demeanor and even asked for her card for my future visits. When you deal with people face to face every day you really can have an impact on them. Mrs. Gibbons just helped to give me a good start to my day. Thank you for all you do.

TNLYONJR

3 de sep. de 2015

We dealt with Tyler Williams, a relatively new employee, who in my opinion, has a bright future with the Jenkins Mazda team. Tyler was very professional and very knowledgeable for his short time with Jenkins. Always a perfect gentlemen with just the right amount of salesmanship to know when to ask for an order or wait. We thoroughly enjoyed working with Tyler and Chuck and would definitely refer our friends to them. Tom and Wendy Lyon

Delight

30 de ago. de 2015

John Culbreath gave the best customer service that I have ever experienced at any dealership. He was very patient and kind when explaining everything to me.

BJ G.

28 de ago. de 2015

I went in to make my first car purchase ever, and had one of the most pleasant experiences while at the dealership. Everyone, from the internet sales rep, product specialist, finance specialist and general manager were courteous and highly attentive to our needs. Cold water and snacks, a small play area for kids. All in all, a great experience. I recommend this dealership 100%.

youngatheart57

21 de ago. de 2015

I just recently bought a 2015 Mazda 5 from this dealership and it was a very good experience. Everyone was helpful and friendly and I was never pressured by any salesman. Also happy with the price I paid for my vehicle. Charles Elder was our salesperson and he was very good. They have a small area for younger children with some toys (although missing figures to actually play with the toys) and tv but my 3 grandchildren were kept amused thoughout. Xbox for the older ones available.

Liz103042

20 de ago. de 2015

Everyone from reception to sales to finance to service has been helpful and friendly and professional. Took awhile but snacks helped??. All my needs were met.

London526

19 de ago. de 2015

Was welcomed to the dealership, met Wayne Birch, Nick, Scott and Mr. Dern . Was treated like royalty by all! Very pleased with my Mazda 2012 Hatchback. Love the ride, color, interior EVERYTHING!! Soooo very pleased with the dealership and Awesome staff. They go over and above to get you satisfied and I Am!!Thanks to Wayne, Nick, Scotty and Mr. Dern. Recommending This dealership to friends looking for AWESOME STAFF AND AMAZING DEALERSHIP! CAN NOT SAY ENOUGH OR GIVE ENOUGH THANKS.

happy customer

17 de ago. de 2015

I could not have asked for a better car buying experience! The dealership is spacious and comfortable. It's very clean and you are welcomed with a flower. I was never pressured and Charles Elder was extremely friendly and always followed through on every aspect. He always got back with me in a timely manner with any questions that I had. He always had a smile on his face with an upbeat and cheerful attitude. He even called several times after I had bought the car just to follow up and make sure that I was happy and didn't have any other questions. Every employee that worked with me was patient, honest, and upfront throughout the process. I highly recommend them and this dealership!

Paul

16 de ago. de 2015

Excellent experience. Mr Everett was great and the service guy Leo was also.

Kathy Marino

12 de ago. de 2015

I had great service at a great price. The service technician was so friendly and polite! And my car was ready when they said it would be! Thanks so much!

Better

12 de ago. de 2015

I bought 2 vehicles from JAG (Hyundai Leesburg and now Mazda) in the last 6 months. Mazda staff from receptionist, salesman, sales manager, finance, service, parts, accessory, did a excellent job. They showed me all features on my vehicle. Happier with the out come at Mazda and the purchase of this vehicle.

Michele

3 de ago. de 2015

We are very happy with our experience at Jenkins buying our 2015 Mazda3. Although we did haggle for a good price, we ended up with a great deal and we were treated well and professionally.

Ashleypeace

1 de ago. de 2015

I wasn't expecting to even test drive a car let alone buy one. Alex greeted us right away and was very friendly. He showed me what I wanted for the price I wanted. I was very pleased. Patrick was great in financing as well. He was to the point and made us feel welcomed.

joel estelle siegel

31 de jul. de 2015

had a good experince-and our salesman chuck elder went the extra mile

Melschic24

29 de jul. de 2015

I am thoroughly convinced that to work for Jenkins you have to be tested and if you lie during the test you are a perfect employee!!! My husband and I went in on July 4 and traded in one of our motorcycles and bought a Mazda 6. After one month they call and said they could not get the bank to finance it ok we took the car back and picked our motorcycle up and there was a chip missing out on the fender. We were told they would talk to the GM and call us the next day. Well to say the least that never happened. I made 4 calls and he acted like it wasn't his problem. I promise I'm not going away and if I have to get my attorney in on this my motorcycle will be repaired. Never go to Jenkins it was the most horrible experience ever!!!

Pastor Bill

24 de jul. de 2015

I have enjoyed dealing with Jenkins Mazda and highly recommend this dealership for a good deal on a new car and excellent service after the sale. That's why we have purchased 5 cars from Jenkins Mazda.It's a first class dealership! Pastor Bill Bender

Iron883p

24 de jul. de 2015

I recently traded my 2011 Camaro for a Mazda CX-9...I must say my overall experience was wonderful...I was treated with professionalism and respect...I will tell all my friends to shop here for a new vehicle..and I LOVE LOVE LOVE my CX9!!!!

Steve

24 de jul. de 2015

This is my second car at this dealer and I've been treated great, not only by sales but by service also. I've dealt with Leo in service and he's always been professional and fair. I would highly recommend this dealer for purchases and service work! Awesome !!

Don Atkinson

18 de jul. de 2015

The service manager is by far the best one I have ever used in over 60 years. I will trust him with all my vehicles in the future. Thanks Leo...

miata2013

15 de jul. de 2015

My experience was outstanding overall. I was received professionally by the service department and offered coffee, donuts and a comfortable seat in the waiting area. All service required was completed in a timely and expeditious fashion. The specifics of my service were reviewed with me upon completion. I would not hesitate to return for future service and will definitely refer my family and friends to the outstanding service department at Jenkins Mazda of Ocala.

Carolyn Fazekas

13 de jul. de 2015

Rams was very good at his job. I would send everyone there if I could.

Ladymazda driver

13 de jul. de 2015

This group always treats me as if I am someone special! They always listen and correct any problems I'm having without making me feel a dumb

Mazda

10 de jul. de 2015

I bought my car in October 2012 in San Antonio,Texas .We moved to Florida in July of 2013.Iliked my Dealer in Texas ,but I learned more from Leo today 7/10/15 than I did in all the times at anyother Mazda Dealer.He's ordering a part for my car & will call me when it's in.You have a jewel inLeo Kasper.He could teach Manager's a lot.Not only the knowledge of the product,but about howto treat customer's.I had my own business in Texas for 30 yrs. in Texas,& I wish I had known himthen.I certainly have hired him. Sincerely: Marvin R. Methvin

Brian Daigneau

2 de jul. de 2015

Friendly, courteous and kept me updated on status & provided me shuttle service while my Mazda was having an oil change & Tinting of the windows.Thanks!

Jordon Schecter

1 de jul. de 2015

Everything was done well. Everyone was courteous. Thank you for good service.

Gerald Knoll

30 de jun. de 2015

I came in to Jenkins Mazda on June 22nd as the tire pressure icon came on and I was unable to reset.As my wife and I were on our way to a conference in Jacksonville Fl. scheduled to start on the 22nd at 3:00pmand it was already almost !0:00am we were concerned about our arrival time. Leo our service advisortold us he would look at our problem and advise us ASAP. Within a half hour he advised us that one of the tires had a nail in it outside of the tread area and could not be repaired. He also told us he had to order a tire as there was not a new replacement in stock. Leo said not to worry he would take a tire off a new vehicle in stock and replace that tire when the new tire was delivered the next day. Thanks to Leo, we arrived at the conference on time. He went the extra mile and got us on our way quickly and without any complications. We commend Leo for the timely efficient and professional manner in which he handled our situation.

Kevin Cantrell

28 de feb. de 2015

First the website had taken my appointment after normal appointment times. I showed up at 5:00 pm when everyone was going home. One of the technicians volunteered to stay late and take care of the Sevie. Totally impressed! Great job and thank you!

arsenio

28 de feb. de 2015

the best customer service I have ever experienced And a very knowledgeable staff. I hade a Mazda 6, 2012 and upgraded to a Mazda 6 2015. I could not be any more pleased with my purchase. I am looking forward to doing business with Jenkins Mazda in the future . r ,

Joe Niles

27 de feb. de 2015

I had a flat tire on the back of my Mazda three this past Saturday, it was after lunchtime and I could not find a spare tire to match the brand on the car. I called Jenkins Mazda who did not have a spare in inventory, they even suggested a couple of other tire dealers, They did not stock the tire either. But I've had really good service at Jenkins Mazda in the past and ordered the tire from them. The tire was ordered on Monday was too have been delivered on Tuesday and installed. But due to the storms in the Atlanta area the tire didn't make it till Wednesday. But even with this the service department came through. And of course thanks to Greg and Leo at the service desk and the coupons in the mail the car will be back for the next service requirement.

John

23 de feb. de 2015

The service for my car was great and very timely. I had an appointment and I arrived early and was seen when I arrived.

Paul Klinkowitz

21 de feb. de 2015

Always have my car serviced at this store. I love my CX9 and will consider another one when the time comes.

Harry Baucom

29 de ene. de 2015

Everyone did a wonderful job and was very helpful.

Ft morgan

25 de ene. de 2015

Leo was great. Reasonable, professional, and honest.

Mary Jane O

24 de ene. de 2015

I absolutely love Jenkins Mazda. I drive all the way from Orlando to get my car serviced here because their customer service is unmatched. They are always friendly and ready to help.

craig

24 de ene. de 2015

Found Everyone Friendly. Job Completed When Promised. Lounge Area Very Clean. Talked With Finance Mgr About A Problem. He Called Mazda To Try To Resolve Problem. They Were Not Helpful. After Getting Off The Phone, He Explained What I Should Do To Solve The Problem

Alissa Monroe

18 de dic. de 2014

Loved the service.. everyone was friendly and helpful

Allen

6 de dic. de 2014

Great service took less than an hour. Very friendly people. I'm very satisfied with my experience with Jenkins Mazda service department.

robert_harris30

2 de dic. de 2014

It was a good experience I had. I would go back there again. I enjoyed the environment and the people there. they made sure that I got want I wanted.

Jason

27 de nov. de 2014

Car was put in for service on time and crew worked quickly. Service desk did a great job and even made sure I got the discount coupon for my alignment. I always leave satisfied with the service.

blytton

23 de nov. de 2014

I just bought a fourth car from Jenkins Mazda. I've been pleased with all my dealings with them. And their service dept. is great.

Mary LaFollette

14 de nov. de 2014

The facilities always has friendly employees. Coffee and donuts are offered. Service is quick - usually done before the quoted time allotment. I would highly recommend this dealership to my friends.

Warren McLoughlin

12 de nov. de 2014

Service was good, I was in and out within an hour. Your employees are very friendly, and the waiting area is clean and well kept.

Joy Burleigh

12 de nov. de 2014

Pleasant . The service department called and set up a time for the oil change. I had to work that day, therefore I missed my appointment. Service called me and rescheduled me.. Great service!!

Jessie Dern

3 de nov. de 2014

Jenkins Mazda is a top notch dealership. I drive an hour to buy and service my vehicles at this dealership, even though there is another Mazda dealer 5 minutes from my house. I do this because they have always treated me like a part of the family and I trust them completely. The facility is beautiful and accommodating, and the employees are always smiling and ready to assist with any of my needs. I refer all my friends to this dealership completely confidant that they will be taken care of as well as I am, and they always are. You can tell the management truly runs this place caring about the happiness of their employees and their customers. Keep up the good work, Jenkins Mazda!

Eric Pagan

1 de nov. de 2014

Just needed a bulb replacement for my CX-5 and was treated very good. Keep up the good work.

Sammypga2

31 de oct. de 2014

Great customer service, caring staff, clean showroom. James was attentive to our situation., accomadated my children while I was with management and finance office. Thanks to all for your support and understanding about my situation.

Frank Michalski

21 de oct. de 2014

Joe Martinez worked with us to find just the right car for my wife to get in and out easily.Good price for trade in .

kathy conaway

21 de oct. de 2014

Ed and Leo worked with me to get the exact car that I wanted that fit mine and my special needs son's criteria. They did their magic with the numbers to get me the most for my trade which had a huge amount of miles on it and got me financed with a lender at a decent finance rate. Ed made sure to walk me through the building and introduce me to the Mazda team(parts, service etc.). I hope to have my Mazda 5 for a while. But would definitely come back for future purchases as well as recommend them to friends. Sincerely,Kathy & Dylan

Kevin Cantrell

20 de oct. de 2014

Made an appointment. They took my car early and did a great job.

Kelly Y

19 de oct. de 2014

I drive PAST the Mazda dealership in my town and travel 40 miles to have my vehicle serviced at Jenkins Mazda. It is THAT good. They are knowledgeable, courteous, and fair.

Patricia Hinds

10 de oct. de 2014

Very pleasant and professional service by Daniel Seltzer and Matt Gianikas.

Joe Niles

9 de oct. de 2014

Leo and Greg along with the service employees do a good job at a price that competes with the quick service type store. So why not take your Mazda to the dealer service department?

William Kelley

8 de oct. de 2014

All the people I worked with were very helpful and professional in their actions

adam

7 de oct. de 2014

From walking in the door, to paying and leaving we received the at most best service ever. Leo was simply awesome.

unitsup6

25 de sep. de 2014

My overall experience was positive. Sales person was knowledgeable. Good price on trade in. I knew it didn't have blue tooth but believed it had Sirius radio. Got home to find that it did not. Salesman said that the cost to install is $800 but because of the misunderstanding they would split the cost with me. I little irritated that I have to pay any of the cost to install the Sirius radio. I would have held off for a car that already had it installed had I known.

Ron

21 de sep. de 2014

I think this place is one of the best that I have ever had dealings with!

Diane R. Young

15 de sep. de 2014

On Friday, September 12th I had an appointment to have Jenkins Service Dept. install a rear bumper guard and to check out problems with the Bluetooth phone in my 2015 Mazda CX5. The service manager was very courteous. The department was extremely busy and he apologized numerous times for the delay. I was pleased with the service and the staff. I have only had my new car (purchased from Jenkins in July) a short while, but am extremely pleased with the performance of the vehicle. The good gas mileage is such a plus, as my previous vehicles only performed at about 14mpg and the Mazda is getting 26-29mpg.

Cynthia Pittman

12 de sep. de 2014

Friendly service with explanations on what what done, what was needed and how to care for the vehicle to get the most from it.

stasia3833

8 de sep. de 2014

Rude salesman, they got me into a car and a month later said to take it back. I understand the bank did not approve me but the people didn't have to be rude about it.

Ruth

1 de sep. de 2014

First oil change on my Mazda 3 2014. First time at Jenkins Mazda because I bought the car out of town.Things were handled well and I left completely satisfied. Thanks

disappointed shopper

30 de ago. de 2014

Absolutely terrible service. Went to buy the only truck on the lot. Ran credit on 2 people to get the truck, while waiting for a response they sold the truck to another buyer. The salesman TEXTED us that they sold the truck in the evening after numerous calls to see how the process was going. Went to talk to the manager and he was very unconcerned and could have cared less. VERY poor service, will never recommend them or send anyone else to them Went over to Auto Max and Jim Heflin at Auto Max was amazing. Found a newer truck with more options on it for thousands less than Jenkins. Went back to Auto Max the next day and bought another car for my mother. So Jenkins didn't loose just one sale, but 2 sales. Never ever go to Jenkins or trust what they say.

Paul Klinkowitz

29 de ago. de 2014

Always have been extremely satisfied with all aspects of this store and service. However, I'm diappointed in having to replace the CPM, Left front damper and rubber mounting. Can't understnand Why? at 66000 miles this would occur.I hope that this is not a sign of further failures that in my experience and estimation is sub-normal.

Anita Dyser

27 de ago. de 2014

Greg is a wonderful person made me feel goodabout the repairs needed to be done, Greg explained the process In detail from start to finish, thank you Greg .

Dennis

26 de ago. de 2014

They did a very good job love the service the people where great

Melissa Condon

24 de ago. de 2014

Wonderful, polite service. Comfie seating with outlets and coffee. All good!

Joseph LaBrocco

21 de ago. de 2014

I WAS VERY PLEASED W]ITH THE SERVICE AND PERSONNEL

joseph aloof

16 de ago. de 2014

service dept... leo very polite helpfull...

babycakes777

16 de ago. de 2014

Excellent service , and they help you and make a way for you to drive off in a vehicle..awesome!!Great costumer service..and good coffee..

Sandra McDonald

4 de ago. de 2014

The sales person who helped us was very friendly & courteous. He didn't make us feel rushed. He answered our questions, even when we asked them more than once. We were happy with his assistance.

Linda Stoll

1 de ago. de 2014

I was treated very well and service was fast

Hilary

23 de jul. de 2014

The staff wasn't as friendly as they usually are. It seemed like they just wanted to rush me out of there this time.

chili101

22 de jul. de 2014

I went into dealer with my wife to see what price I could get on 2014 CX9 GRAND TOURING. I advised the sales person of a price we had from dealer in Ft Myers, Fl. and ask him if they could meet the price. He said he'd try to match it. After waiting for a long period the sales person said, "no we can't meet that price". I ask what there price would be and was advised "my sales manager said we can't match and did not say what he can sell it for", left us with no other offer so we drove all the way to Ft Myers and purchased the car. I did not want to drive so far, I wanted to buy local, I think it is a poor way to run a business.

CHRIS

15 de jul. de 2014

SALESPERSON GREETED ( STEVEN HEARD ) GREETED ME AND MY WIFE OUTSIDE OF DEALER IN LESS THAN 30 SECONDS.HE FOUND USTHE PERFECT VEHICLE WHICH WE PURCHASED. WHILE DEALING WITH STEVEV WE FOUND OUT THAT HE WORKED IN TANDEM WITH DAVID YOUNG.BOTH OF THESE YOUNG MEN WERE VERY PROFESSIONAL,CORDIAL, KNOWLEDGEABLE ECT ECT.THAY STAYED WITH US THRU THE WHOLE SALES,FINANCE , DELIVERY PROCESS.THEIR SALES MANAGER ( JUAN ) WAS VERY FAIR AND MADE SURE THEDEAL GOT DONE FOR WHAT WE NEEDED, FINANCE DEPT -EVERYONE IN THE DEALER WAS HELPFUL ANDPLEASANT. WHAT M TRYING TO SAY IS BUYING A CAR FROM JENKINS WAS A EXCELENT EXPERIENCE -----BUT MAKE SURE YOU SEE STEVEN HEARD AND DAVID YOUNG.----P.S. I BOUGHT A BEAUTIFUL HYUNDAI 2012 TUCSON WITH NO MONEY DOWN AND USED MY BUICK AS A TRADE BUTDONT TEL THE DEALERSHIP..THANKS CHRIS

mark2898

14 de jul. de 2014

I had an appointment to purchase a new 2015 Mazda at 9:00am . when I got there the first thing was that person had the day off. So they hooked me up with 2 other sale persons. The price they had advertised in the internet was not the price they wanted to sell this car for, plus they didn't want to give me what they said for my vehicle. then they couldn't find the car they had in stock but finally found it. we made somewhat of a deal and they proceeded to get the car ready. I went back to pick up the car and it had a dent in the body which nobody noticed until I pointed it out. I shouldn't have made the purchase after I did feel like I was flim flamed on the price. They gave me a free debit card of $25.00 But when I went to use it I could only use 18.00 dollars of it. I had called to complain and the internet sales person just laughed at me and said he never heard of that type of credit card. So i really don't care the how I was treated at all and try to tell people to stay away from the bait and switch dealer.

patton

10 de jul. de 2014

Very good overall, and were able to fit us into tkheir schedule for our Mazda CX5 tuneup!

Frank Teachout

4 de jul. de 2014

Good service completed on time

zenspiral

2 de jul. de 2014

Greg was able to explain the three items which needed attention at the 15000 mile service appointment. he was very friendly and professional and the appointment was completed in under two hours. the fee seem high for what was done, but everyone knows that the dealerships always charge more than an independent mechanic. I will probably choose to take my car elsewhere for repairs and service depending on what is found at the next check up.

P Casey

30 de jun. de 2014

It was a pleasure working with the staff in the Jenkins Mazda service dept. everyone was very Professional and friendly.

Cindy Kovacs

25 de jun. de 2014

I loved my experience with Jenkins, I have been a customer for a long time with my 2004 Mazda 6 with over 255, 000 miles on it, and I took it there for service, I did not intend on buying a new car when I went it , actually looking for used , but as it turned out , I left with a brand new 2015 Mazda 6 and couldn't be more pleased about the entire process everyone was so nice and helpful and they worked hard at getting what I wanted and I am extremely grateful and extremely ecstatic that I am in a brand new Mazda 6 and this is my first ever Brand new car and I am 50. Thank You Jenkins Mazda.....& Go Bubba Army Listeners.

Adrian Sanders

16 de jun. de 2014

What a Great Place. Would recommend this Dealership to everyone!!

Elfriede Schubert

10 de jun. de 2014

Great job, very friendly...enjoy going for our service...Always on time and good advise...

Kelly Y

1 de jun. de 2014

I travel 40 miles from Gainesville (by-passing the Gainesville Mazda dealership) just to have my car serviced by Jenkins Mazda. I have done so since purchasing my Mazda in 2009. Everyone at the dealership is friendly, knowledgeable and more importantly, personnel turnover is low. I know most everyone by name and they know me. Low turnover indicates that employees are happy and treated well. Specifically, Greg and Leo in service provide top notch customer care.

Gerald Whitney

29 de may. de 2014

My Miata "threw" the power steering/air conditioning belt. Instead of simply replacing the belt and sending me on my way the technician took the time and effort to to actually diagnose the cause, expertly communicate it to me, then correct the problem for a very fair price. I was an auto dealership service manager myself 35 years ago in the midwest and know how rare this incredibly high level of service is.

Richard M

23 de may. de 2014

I went in expecting a $30.00 bill for oil and lube, but got told at 30,000 mile all fluids had to be flushed and replaced. I told Leo I could not afford $700. + right now. He found some discounts and I said OK but $535.00 still seems a lot.

Elizabeth

22 de may. de 2014

As always, easy to make an appointment; and as always, great service. AND a nice surprise -- I did not know my repair was still covered under warranty, but as a matter of course my counselor checked before completing my bill and to my delight presented me with a $0 balance bill!

Jerry Diana

21 de may. de 2014

I was very surprised and happy with the service I received, which gave me great confidence in your service department. I just wish you were not so far away so I can get their without waiting till I have a serious problem.Thanks again for your help!Jerry Diana

Linda H

10 de may. de 2014

Overall a pleasurable experience.

Cynthia Pittman

3 de may. de 2014

Service for an oil change on our Mazda was prompt and courteous.

Samb

28 de abr. de 2014

My offer from internet analysis was accepted on the spot. Easiest car purchase ever.

sharwood1

25 de abr. de 2014

I had the opportunity to speak with Leo on several occasions as I prepared to have my car serviced. Leo was exceptional in helping me explore options for drop-off and pick-up due to my work schedule and the distance I would have to travel. I was provided with upfront calling and pricing prior to work beingh performed, there were no surprises. Service was provided in an efficent and timely manner. Upon delivery they had taken the time to clean and vacuum my car which was unexpected. This service experience has by far been one of the best customer service experiences I have received.Thank you for a job well done.

Vicki Sharp

19 de abr. de 2014

Leo has done a great job as usual. He understands concerns and addresses them in timely and professional manner. I have dealt with him on two Mazdas I own.

Bonnie

14 de abr. de 2014

Everyone is very freindly and helpful! I had the pleasure of dealing with Kathy who works on the Internet Department, she is a great asset to Mazda sales she was so helpful and truly made sure you were happy with your purchase! All the sales people were great and helpful,my over all experience was very good!

Dan

13 de abr. de 2014

I had my recently purchased 2009 Mazda serviced for the first time at Jenkins. My experience was very positive. Everyone was courteous, helpful and went out of theirway to make sure I was satisfied.Leo, the Service Manager, was extremely professional and made sure everything I wanted done was satisfactory.I would definitely recommend this dealership if you are looking to buy a new or used car.Their Service Department is excellent.

Leo Willman

1 de abr. de 2014

Great but I believe cargo tray is missing. Part number0000-8D-NO3. Please let me as I believe this was part of package

bnd4926

1 de abr. de 2014

I took in my new Mazda 6 for an oil change without an appointment and they took care of me right away. They did the maintenance on the car and updated the sim card for the navigation system which was very much appreciated.

piesu

31 de mar. de 2014

A positive experience. Hux was a pleasure to deal with, friendly and low pressure. He frequently checked on me through the entire process.Ed in the finance department was also courteous and low-key. I will recommend Jenkins Mazda to any of my friends and co-workers who might be in the market for a new vehicle.

Don Allen

23 de mar. de 2014

Great service for my 2 Mazdas On time appointments and the best MazdaSpeed tech anywhere!

chp

1 de mar. de 2014

Greg,, service manager was terrific all the way with his knowledge,, efficiency and honesty.

Salleh

26 de feb. de 2014

Dealership General Manger has addressed my concerns satisfactorily. Service department changed the wheels as agreed to in negotiations, washed the vehicle and topped off the gas tank

billypugs

22 de feb. de 2014

We came to Jenkins mazda and bought a Nissan murrano , the dealer sent the bank ,different paper work saying it was a loaded vehicle , and it was not . this matter seems to be going in a circle ,the dealer got his money and I'm out , I want the vehicle I paid for. I was told they will settle ,in the for of accessories. not good enough for me ! the dealer lied to get the deal to go through. how sad ! shame on you JENKINS MAZDA .

'notherdealerplease

18 de feb. de 2014

The manager, Juan, was introduced to me as an "appraiser" as I had specifically asked not to have managerial interference at my early researching point. He treated both the salesman (who TRIED to do a decent job) and me as intellectually handicapped seven year olds.Juan's arrogance, rudeness, and condescension were stunning. I will buy elsewhere.

salleh

11 de feb. de 2014

New Car purchase problems corrected by the General Manager. GM agreed that the wheels should be changed at no cost. The service department replaced the wheels as agreed to, washed the vehicle and topped off the gas tank.

missiviky

5 de feb. de 2014

We came out to Jenkins Mazda, from Deltona, as a result of a phone call and conversation with Thad Szkudlarek of Jenkins Mazda in Ocala. We came there because he persuaded me that Jenkins Mazda could meet our needs in purchasing and financing a 2014 Mazda.I had read extensively all of the reviews and reports on the Mazda 3 and Mazda 6 and was basically already decided that when we purchased a new car this year it would be either a Mazda 3 or Mazda 6. I had first seen a Mazda when they began doing business in America with their rotary engine cars, but never purchased any Mazda product until Yesterday when My wife and I fell in love with the 2014 Mazda 6 at Jenkins after we saw and drove it. We were originally thinking more about the Mazda 3 when we went to Jenkins, but I had just read the car and driver review naming the Mazda 6 and 3 two of the ten best cars of 2014. I loved good cars, especially sports cars. Ihad one of the first Nissan 300ZXs imported into the country and once drove it at 140 MPH on I 95 when no one was around. The interest Thad took in showing, driving and finding the Mazda 6 and the cooperation of Ed Arnold and the sales manager also, made buying the Mazda 6 a pleasure for us. If we are ever asked for a reference about buying a Mazda from Jenkins, it will be a genuine pleasure to do so.

williamnettles1

4 de feb. de 2014

very frindly attentive imformative high standerds in customer care . always offers refreshments ,offers breakfest ,lets you watch tv wile you wait for your vehicle to be serviced. all around good service .MR NETTLES.

jbwhit66

23 de ene. de 2014

The service provided by Greg and Steve at Jenkins Mazda of Ocala was, as always excellent. They say what they are going to do, do it and charge a fair price. I have all my service on both of my Miatas completed there.This website and feedback process is horrible. I have wasted a great deal of time because of it and completed it only because I wanted to leave positive feedback for Steve and Greg.

Al

27 de dic. de 2013

Very nice to deal with. The service department is clean, the staff is friendly and helpful, and the service performed was fast and accurate at a fair price. I will be dealing with Jenkins Mazda in the future.

pklinko

20 de dic. de 2013

I always service my CX9 at this store. I find the service reps to be courteous, professional and knowlegeable. Price is always fair. I have no reson to have my vehicle serviced elsewheres.This service area is always clean and comfortable. Service to my vehicle is always prompt and complete.

Gary

17 de dic. de 2013

After I installed high-performance aftermarket springs, the service specialist was more than happy to align my car to my exact specifications.

Dee

11 de dic. de 2013

Excellent service team! A pleasure to work with. Transportation provided to/from work. CONVENIENT!

Don Allen

10 de dic. de 2013

Great loaner car. Friendly service personnel. Given advantage of current service specials.

christiians

9 de dic. de 2013

Larry was my sales consultant and very friendly from the start. He quickly got our car in to see how much we could get as a trade and had the car ready up front that we wanted to test drive. The car was in excellent condition and they really worked to earn our business. I would recommend them to friends as we received the BEST price anywhere in Florida. We are very happy with our purchase and the entire process went rather smoothly.

coffeemar

8 de dic. de 2013

I first spoke with Adrian at the Villages Car Show. He was so nice, I decided to take the trip to Ocala to test drive this new Mazda6. On arriving, I met Charlie Perry-Patterson who was very informative about the vehicle and helpful. I test drove the car and decided to sleep on it. He was not pushy. I told him I would be back tomorrow. After seeing him the second day and test driving another vehicle, I decided to purchase and then worked with Steve Schellinger. Although we disagreed a little bit and I gave him a hard time, he was patient and we finally were able to come to an agreement and seal the deal. All of these gentlemen are an asset to your company. I hope my experience with the service department will be just as great. I always take my car for service where I buy it unless there is a problem. So far, I cannot seethis happening and am loving your dealership. Also, I love my new car!

sgtpcret

7 de dic. de 2013

The only problem I had (have) is with the finance department. They have owed me a check for over 10 days.

LenPitts

29 de oct. de 2013

The biggest problem with this dealership is the extra $3k they slap on a high end Mazda6. This is for a few dealership add-ons like wheel locks, 1 year of free oil changes, an unlimited mileage extension of the warranty for the first 3 years ...etc. This gives them lots of room to negotiate down and give the impression of a great deal. Here's a good example: The MSRP on one 2014 Mazda 6 was roughly $27,500, but the Jenkins sticker was over $30,000. It's easy to negotiate a couple thousand off of that inflated price. I prefer dealers that keep their add-ons to a minimum.

Brianstreit84

13 de jun. de 2013

I was contacted by this dealer through an internet sales lead, the email correspondence was polite and right to the point, I was contacted VIA phone shortly after and had a very nice Conversation with Adolfo Blanco and we set an appointment to view some vehicles. We came in on a Sunday as its my only day off and were greeted by Charlie Perry-Patterson, he was very cordial and was happy to show us around and make us comfortable with the dealership. We were shown a few vehicles within our budget and my wife fell in love with a very nice Santa Fe, the vehicle was clean and in great condition, the mileage was low and had everything we wanted in a vehicle. My wife drove the vehicle and we decided we would take it. Charlie led us inside and we sat down to hash out the deal. We were given a fair price and payment and were easily able to haggle to a level that was good for them and us. The process was fast and simple, they took care of everything for us, including the financing. The contract was quick and simple and we were delivered in the vehicle after it had been thoroughly detailed and even came with a full tank of gas. This was by far the simplest, quickest car deal I have ever been a part of, from beginning to end. I would highly recommend Jenkins Mazda and their staff to anyone looking for a great car buying experience. Thank You!

etweety50

8 de jul. de 2012

Adrian greeted us outside and was most helpful, in seeing us leave there happy. We were not even ready to actually buy anything that day, although we had been looking at different vehicles for several months. With the offer we got we just could not refuse. They went above and beyond both my husband's and my expectations. #1 and tops on the list was they offered to change out the black carpeting to the beige carpet that would matching the seats. I didn't even want to test drive it when he asked, because of the black, black , black. So he went in to talk to the Manager and they came out & asked if they would switch out the carpeting to the beige if we could make a deal if the numbers were right. I said really you could do that? So we took a test drive & loved it. Went inside and after talking over the numbers on the 3rd try they made it work. We drove it to Tampa that night, nice ride. This is the 4th Mazda I have owned and have always loved them. I am sure we will be as happy with this one. Sherry was very, very nice and explained everything we needed to know. We thank Adrian, Sherry and the Manager (sorry I can't remember his name) for all their help and we are looking forward to doing business with them in the future. Thank you so much, very happy customer and I will tell others of the great service.

ron boyd38

28 de ene. de 2012

I stop at mazda on my way to buy a new ford , met ryan and was introduced to geno they treated me great and i was so very pleased that I bought my car that very moment. i can,t remember a finer experience . congrats to a super team ron boyd ps;;; my last 7 cars were fords

sjperry

17 de oct. de 2011

dealership dosnt honer there extended warantys. they are rude and do not do what they say they are going to do.service department is very expencive-do not buy a car from this dealer you will be sorry. once you leave the lot you are on your own.

aschnee1

19 de jul. de 2011

Neil, was friendly and warm upon first contact. He never pushed us to make our decision and yet at the same time had all the information we were looking for to help let us make our own decision. I will be sure to pass around his name with all my friends and family. We are excited about our new (used) vehicle! Sincerely,Angela Cooper

AKAbsktbll23

29 de jun. de 2011

We had a GREAT experience with this dealership! We actually pulled into the lot to look at used cars and they helped us get to a price we could afford and drove off the lot with a brand new Mazda3. They were all very friendly and easy to work with. Made the atomsphere as less stressful as possible. Very very helpful. I would definitely go back to this dealership again and would recommend Neil Schneeweiss to anyone!

lizzydogger

6 de abr. de 2011

We had an awesome experience with this staff. They were low pressure and very friendly and considerate. Treated us like family. Shannon, Adrian, Jerry, and Gary(manager) were wonderful. I am very happy with this dealership. It was so refreshing to be able to shop for a vehicle without the stereotypical games that are sometimes played at dealerships. We appreciate a dealership that can sell a car with integrity and respect for the customer............a dealership with that kind of reputation will continue to draw customers and sales naturally because they care about people and not just "the sale". Keep up the good work.Dave and Dawn Menor

mrfmrsf

28 de mar. de 2011

This was the first time I actually had a pleasant experience at a car dealership in the past 20 plus years. The staff was pleasant and easy to work with. They were not obnoxious, rude or condescending bit were friendly, and easy to get along with.My wife and I really enjoyed working with Kathy. She was a great representative for the dealership. Kudos to her. The overall experience was the best I have ever had purchasing a vehicle.

CaptKirk

2 de feb. de 2011

Purchased a new vehicle over the phone.I live 300 miles away and Jenkins had the car I wanted without any of the extra options I didn't want.Basically told them the price I wanted to pay out the door including my trade-in.No real haggling, just one return phone call and the deal was done for the price I wanted.The only thing that was a little disappointing was the vehicle/paper work was not ready when I arrived, even when I gave 1.5 hour notice of when I would be arriving. It took me almost 2 hours to get out of the dealership. But the drive and the price was well worth the extra time sitting around for the detail shop and paper work.Basically saved $2500 by leaving my home town and heading Ocala, made a long weekend trip and everyone was happy except for my local Mazda dealer.

laneta

27 de dic. de 2010

What most impressed me upon visiting the facility was the friendliness anddepth of knowledge and willingness to negotiate a fair deal...I am qualifiedto make this statement because of some poor experiences with other cardealers....we have been Mazda customers for a long time and expect to continue this relationship for many more years.....

faithrmac

15 de nov. de 2010

Salesman was very knowlegable and curtious!!!Salesman was friendly would recommend to others who are interested in buying a Mazda! I've bought five mazda's thoughout the years, Found my experience with Jenkin mazda to be a positive experience. Hope service will be just as good. Thank You Faith Mackey

rsherard3

29 de oct. de 2010

As a USAA member, I went through their car buying service which ultimately connected me to the sales team at Jenkins Mazda. I had looked into other makes as well, to include: Scion, Honda, and Toyota. However, my first impression in dealing with Greg Carlew is what made the difference for me.Greg contacted me almost immediately about the 2011 Mazda3 5-door I had configured on the USAA site. I have always been fond of Mazda, but had only recently been more interested in owning one. After visiting a local dealer while I was TDY and sitting in the Mazda3, I knew I had to have one. However, I had some hesitations.I voiced those hesitations to Greg and he provided quick answers to put my mind at ease, which I greatly appreciated. He answered all of the questions I threw at him quickly and professionally. He assured me that he would get the bulk of the work done, and I wasn't disappointed.When I arrived today to sign the papers and purchase the vehicle, Greg went over every detail with me. He had the car ready to go, helped me retrieve items out of my car, and made sure I was squared away when I rolled off the lot. I owe a TON of thanks to Greg for getting us a GREAT deal on the car, Ed for putting together the pricing quote, and Phil for going through all of the financing and warranty paperwork. You guys are TRULY a GREAT group of professionals! I have absolutely NO hesitations at sending friends your way and coming back to you guys for my next purchase!

everetts1

29 de oct. de 2010

Jenkins Mazda went out of their way to make me a deal on the car I wanted. I am over two hours away and before I drove there to look at the car, they made every effort to answer all my questions I had. They took the time to call me when I had questions and when I contacted them by e-mail they responded within 15 min.The dealership looks really good and all the staff that I talked to is very friendly. I do not know how the service dept is but I would say they are the same. Overall I would recommend this dealership to anyone. I am in the military and if I know anyone who is looking for a Mazda I will send them there.

tada315

30 de sep. de 2010

Overall the experience was good. Although we could not land the car we really wanted we did end up with a very nice car. I do believe that we were sort of misled when we were shown one car in a color that we did not like and were told that they had another just like it in the color we did want. All of the same options. We agreed to the car and were even allowed to drive the other car home while they prepared ours for delivery. However, when we picked up our car the following day, we noticed that the rear view mirror was a standard mirror and not the same as the one that we had driven home the previous night. We inquired about this and Greg told us that we could purchase one, WHAT? We also found out that the cargo mats that were in the car when we had looked at it the night before were now not in our new car. Greg insists that we were not charged for the mats and that we had opted not to have them. WHAT? Why would we have opted to have something removed from the car that was already included in the price? Since having the car home the cargo net in the trunk has come off and will not stay attached. We will be bringing this in to get fixed. With us living almost an hour away from Ocala we will have to plan this repair in conjunction with other things we would like done.

Flo

30 de jul. de 2010

I have purchased many vehicles over the years and cannot express what an enjoyable experience this was. I explained to Mr. Carlew my reasons for a certain type of vehicle and what I could afford to pay and he came up with the perfect vehicle the first time. I purchased a used vehicle and he delivered it to my home! Everyone involved in this sale was wonderful and very professional. Jenkins Mazda should be proud of the sales staff. To say the least, I will recommend Jenkins Mazda and expect to be back for my next vehicle.

jtborowski

27 de jul. de 2010

I purchased my MazdaSpeed 6 automobile new from this dealership in December 2006 and have always returned for service. The staff has always been attentive, friendly and professional. The service provided in an efficient manor. I am a satisfied customer and I have recommended this dealership to friends and family.

jcjoyce

22 de jul. de 2010

Friendly, responsive, and hassel free!! Appears to be a great dealership, just like the reviews indicated. David was most helpful and Greg was a pleasure to work with. Any confusion over the deal was due to the Mazda website not Jenkins.Joe Joyce and Pam Joyce

Trish Pospisil

20 de jul. de 2010

My experience with Jenkins Mazda of Ocala was the best ever in purchasing a new car. Everyone from the online contacts, salesman, finance department to out the door including meeting all service representatives was the best in all the years I have been in contact with any dealership. This experience even toppedmy Chevrolet salesman I have been dealing with for 10 yrs.Hats off to you and your training program and choices in employees. As Adolfo was one of the most polite, thorough and informative of sales persons thus far.Thank you for a wonderful purchasing experience and I look forward to doing all my service work and or buying experience with your dealership in the future.SincerleyPatricia " Trish" PospisilLeesburg, Florida

kkrodgers

11 de jul. de 2010

We were looking to buy a new car. We looked up Jenkins Mazda on the computer. With in a few minutes Jerry Brigante responded back and asked what we were intersed in duying. I told him a CX9 Grand tourning or tourning. He set us up an appointment for Friday July 9 at 1:00 pm. with Gregory Carlew. We arrived a little late and Gregory was tied up with another custemer. They had a car pulled up front with our name on it. Jerry met with us and sent a new salesman by the name of Joe with us on a test drive till Gregory was finished with the custmer he was with. Gregory went over the car with us and answered all our questions. He then sat down to give us the price of the car with two tradeins. We went over the price a few times till we came very close to what we wanted to pay. Then another man (I forget his name) Very nice gentleman said he was from corporate and he wanted to make this sale. He gave us a figure and included all the extra the dealed had put on with the 3 year service contract. I told him we would take the deal. He turn us back over to Gregory and we started the paper work. Then Gregory took us through and introduced us to the service staff and showed us the service department. The deal was done and Gregory came along home with us to pick up the other tradein car which was at our house. WE would like to thank all of you at Jenkins Mazda for everything. We are very happy with our new car. Thanks Kim& Ken Rodgers

picara

26 de jun. de 2010

We had a good experience with this dealer. All of the employees were courteous and helpful. Mr. Carlew took us on a couple of test drives with different autos and the whole transaction was pleasant. Mr. Carlew knew a lot about the cars he was selling and informed us of all the features. He followed us home with the new car and continued to inform us of the many features.We would recommend this dealership and Mr. Carlew.Mr. & Mrs. Raymond Pilaske

smith1942

26 de jun. de 2010

We walked in to just look at a used car, we walked out with a new one. We were looking at the RX-8's. Steve showed us a new one he had on the lot and let us take it for a test drive. He asked us if he could get the price down, if we would be interested in a new one. The manager, I am sorry, not good at remembering names, was very nice. Asked us what our bottom line was, came out with a deal and we walked out with a new car. I really couldn't believe it. They gave us a fair deal and we didn't feel like we were taken.

ellenadair

24 de jun. de 2010

I cannot say enough good things about the Jenkins Mazda dealership. Adolfo, Kathy and Randy spent hours and were so patient finding a car and a deal that I could handle. Because of these people I have my dream car. I am grateful and will pass the word along. By the way, the detailing dept. detailed this car to an excellent show piece. Many Thanks, Ellen Adair

angelduck2282

23 de jun. de 2010

We are very pleased with the team at Jenkins mazda of ocala.Greg Carlew helped find the right vehicle for us that was in our price range.We decided on a 2008 Honda CRV.Which we love!! It is a wonderful car, the car is used but in new condition and very low miles. Greg and the team at mazda were all very hepful and friendly through the whole proccess.They also helped get the most for our trade and come up with a payment we could afford.We also were offered a extended warranty for 100,000 miles even though our car was used.Of course we took the warranty.Greg took the extra time to show us how to operate the vehicle systems before we left.We would defininetly reccomend going to jenkins mazda to buy your next car and ask for Greg , he was great to work with.We will be back to buy another car in the future.

hayleysorchid

18 de jun. de 2010

After visiting numerous dealerships and online searches for a few months looking for the "right" vehicle that had all the options one could want, we found James at Mazda! The car was not one I had in my sight, but after meeting with James and reviewing all details regarding my priorities, ie. safety, luxury, accomodating for children,and priced right, I was sold on the CX9 Grand Touring. Not only did I purchase one vehicle that night, but also traded in another for the Mazda 6. Randy, David, and James worked late to accomodate the purchases which demonstrated amazing customer service. Had it not been for the the welcoming personality of James when we were greeted, we likely would have bypassed the lot...He made the difference, which had now led to a third purchase by a coworker.I would highly recommend working with the Mazda team: Randy, David, and James. It was an exceptional car buying experience!

deenie

12 de jun. de 2010

My initial contact with this dealership was through the internet. Adolfo was very helpful in getting my questions answered and was excellent with his friendly demeanor. He helped me to decide on the best car for my family. I did not feel any pressure to purchase a vehicle that i would not be happy with. In the end I decided to purchase a new car, a Mazda Tribute, last month in May and i am extremely happy with my new car. I would definitely send any of my friends or family to Adolfo. He was supurb. Thank you, from a satisfied customer.

aferro

5 de jun. de 2010

This group was just Great! Kathy told us she could put us in a new car with a great deal and she did. James helped us pick out the model that best suited us with the patience of a saint and made sure we were happy. Randy and Kathy worked out the deal so that we could afford to take her home the same day. And David tied up the paper work for the bank. Everyone was smiling and happy, very easy to work with. We were very Pleased !

miktango

3 de jun. de 2010

Very friendly service-very patient while we test drove multiple vehicles. Adolfo provided extra outstanding customer service by demonstrating the power roof of the Miata convertible even after we closed on the RX-8. Very friendly and well thought out dealership with posters and interactive displays. Would like to go there for future purchases.

lsfrost

2 de jun. de 2010

This is the second car we have purchased from Jenkins Mazda. Each time has been a very pleasant experience for us. The Service Dept is always courteous and friendly. This past Saturday we took our Miata in for service and while we were waiting, we wondered out to look at the newer cars on the lot and met Adolfo Perez Llana who approached us with a big smile and handshake. We chatted while we walked around looking at the cars and I spotted a Mazda 3 that I fell in love with. Asked Adolfo to take us on a test drive. He answered all my questions concerning it knowing that I was just there for service. No pressure from him at all to purchase. I think I talked him into it. To have such a relaxed experience with a salesperson was a breath of fresh air. I always dreaded car dealers in the past but I would not do business with anyone else but Jenkins Mazda ever. The professionalism and courtesy afforded us by everyone from Service, Sales and Finance was outstanding. Adolfo and David in Finance treated me with the utmost respect and I came home a happy camper with my new car. Carol Frost

Ilene Coombs

30 de may. de 2010

Our over all experience was good. Great would have been a lower price (of course). The salesman was new but very helpfull. This is our first Mazda and first time buying for Jenkins so time will tell if we are satisfied with all Jenkins has to offer.

Chuck Engeman

21 de may. de 2010

I sent a message via email and stated I was interested in a new Miata MX-5. I received a call the next morning and we set up an appointment that evening for a test drive. When I arrived at the dealership, the MX-5 was sitting in front of the showroom, top down with a sign on the window reserved for ____________. My wife and I took a test drive, likely the car and decided if we could reach a reasonable deal on our trade, we would buy the car. Sat down with Randy and discussed the expectations on the trade value and out the door price on the new MX-5. The whole process went quickly and smoothly. No haggling over price, paper work was completed within the hour, and we were on our way with the new MX-5. I commute approximately 100 miles per day to work and the MX-5 is a joy to drive.

Smacomber

21 de may. de 2010

This is the first car we bought primarily by using the internet. We were able to gather all the preliminary information from home. Jenkins was very responsive with all their replies to our questions. When we went to the dealership they were most concerned that we liked the car and how it performed, prior to pricing and the actual sale. Other dealers pounded us to buy from the first meeting. They were very low key in their sales approach and it worked for us. Overall we enjoyed working with Kathy, Adolfo and Randy and will recommend them to friends.

gman1216

4 de may. de 2010

I just realized that for the price i got the car which was 17400 out the door that i didn't have power doors although i had power windows. My fault for not checking. Key less or remote entry should have been included in that price. Although my experience was good i felt like i could have gotten a better deal for the car i got. I also had a problem with having to deal with different salesmen every time. At first I thought i was dealing with Adolfo but was turned to James. Overall the experience was good NOT excellent.

pklinko

30 de abr. de 2010

Adolfo was our salesman. We found him to be personable, professional in his presentation, keying in to exactly what my wife and I were looking for.He was thorough and followed through with all of our queries. I.ve already reccomended him to my friends.Randy and David provided the additional comfort level with regards to finalizing our purchase explaining the finite details of equipment and financing.Upon delivery of the vehicle we purchased mud guards and worked through Keith Andrews who provided outstanding customer service.

dmeierer

29 de abr. de 2010

Probably the worst, most frustrating experience I have ever had buying a new vehicle. We were handed off to three different people during the sales/negotiation process. Two of whom (Adolfo and Kathy) were friendly, but lacked experience and product knowledge. The third (Gregory) lied to us, mislead us, and argued with us regarding options even though we repeatedly said we weren't interested. He was rude and pushy. They actually wrote up a contract for the wrong vehicle (one that we did not want to buy). I informed three employees of this during the process. One totally ignored me saying it was a saleman's mistake, but didn't do any thing about it. Two others seemed to carry the issue up the line, but neither got back to us until the sales manager finally came out with the corrected paper work. This fiasco caused us to be in the dealership nearly 4 hours to complete what should have been a very straightforward purchase. (cash deal, no financing) The price negotiation process was longer and more tedious than it should have been, but in the end we were very satisfied with the price. Minor annoyance: when the car came out from the detail shop there was a razor blade sitting on the surface. Certainly a potential injury situation. I found the blade before we got in and disposed of it properly.

dragankujundzic

21 de abr. de 2010

The dealership was extremely friendly, they let me drive a loan car for a week until my desired model came in. The did not oush anything on me, were open to the prices I suggested and I did not have to haggle over anything. I wish all car sales could be like this. The did not have any of the unpleasant aspects associated with car sales. So I will recommend them to my friends.

zebaa13

18 de abr. de 2010

Adolfo catered to my every whim so I could get the exact car that I want. He was able to find one with the exact options that I wanted for a great price. I cannot put into words how good he was with me. If you want service and a great car at an incredible price I have to recommend Jenkins Mazda, and Adolfo! I could not be more pleased with the service.

Jane Dolphin

13 de abr. de 2010

Staff was friendly, courteous, and did everything that they could to make sure that my husband and myself got the best possible deal on a new vehicle. The general manager was helpful with trade and finding the best possible deal with the vehicle that we chose.

Mustdo

30 de mar. de 2010

We were pleased with our overall experience. Everyone seemed quite helpful and friendly. We bought our new car on our second visit without hassle. There was also time to consider any additions such as extended warranties,etc. Adolfo made sure we knew how to operate the vehicle systems before we left.

pjcncb

28 de mar. de 2010

Recently after visiting several dealerships and experiencing ranges in sales pitch, pressure, and negotiating, I was pleasantly surprised to work with the Jenkins Mazda staff. They are by far the most professional and warm & friendly car sales people that I have come across. I did my homework searching for new and certified previously owned cars and prepared for negotiating, however, negotiating wasn't an issue since the price to me was well within my range for what I wanted to pay. It was a non-stressful purchase. I've come away from Jenkins feeling that I belong to a special extended family. They are there for me if I have questions and concerns about my car. I feel they are honest in wanting to please their customers. Therefore, I highly recommend the Jenkins "family" to my friends and I highly recommend them to anyone wishing to purchase a car. Jenkins is the personification of integrity.

jtown2829

19 de ene. de 2010

This dealership has no integrity whatsoever. They will lie to your face so that you purchase the car and then don't deliver on their promises. Will never purchase another car off of any Jenkin's branded dealerships. If you buy from them make sure you get everything in writing. DO NOT take their word for it.

beachgoinanalyst

2 de nov. de 2009

I have dealt with this dealership for the last four years and two different cars. Only lately have things seemed to become less than pleasant when dealing with getting service for my vehicle. This lastg time, Ms. Rubio was very crass and when she realized she was upsetting me, the customer, she came over to another window where I was now sent to wait to pay for my service and tried to make amends by saying jokes which were inappropriate.

ekissel

6 de oct. de 2009

He did a great job and I was very pleased, and will recommend him and Jenkins Mazda! He went out of his ay to help me with some issues on my old Mazda and worked very hard to earn my business. I drove over 4 hours to his dealership rather than use a lcoal dealer, that is how hard he worked.

Martha

4 de jul. de 2008

I dealt with a number of dealerships in looking for the 2008 mazdaspeed 3 a few months ago. I ended up buying from Jenkins. There was a warranty problem within a week on the front bumper. They gave me a new miata for a loaner and took care of everything graciously.I bought the car from them because they had the cheapest price out of ten dealerships and the least amount of hassle in purchasing. The car is awesome and I will probably drive the 30 miles to the dealership for service because they are simply a pleasure to do business with.