Sharon Hanscom

30 de oct. de 2016

I appreciate that they worked with me and my circumstances.

Susan Bigelow

30 de oct. de 2016

This was the first time I came in for service. After I understood the process, things went fine.The coffee was good and the chair comfortable. Newspaper available. All that was lacking was something to put my feet up on!

Mmc

30 de oct. de 2016

We purchased our van fifteen years ago at this dealership and routinely return for servicing. The staff have always been prompt, friendly, and professional. The dealership is easy to drive to and has plenty of parking.

Mikerox31

30 de oct. de 2016

We have had a great experience with your dealership. From purchase to service, everyone has been totally awesome. The car is great and we love driving it. Thanks for everything. Cory in service is awesome

Andrea Hiscocks

23 de oct. de 2016

I had a slight repair, and the customer service was outstanding.

Tessa

22 de oct. de 2016

It would be nice if a quick vacuum and car washing was still included, otherwise always great service.

Michael Miller

22 de oct. de 2016

Pedro in Sales & Tony in Finance were great to deal with, Mr. Miller

tremaine

21 de oct. de 2016

Service department very responsive. I drove in unannounced for a routine service and was out the door in less than an hour with time for a cup of espresso!

Randy

19 de oct. de 2016

Exceptional service competence with a matching willingness to discuss the issues and explain the rationale for their recommendations. Personal integrity has been high over many years of working with this dealership.

Mike Fitzsimmons

18 de oct. de 2016

I thought the overall experience was positive. I came in without an appt on Sat morning10/15 to have a B1 service and an oil change done. The Odyssey was finished in the time promised, by 11:30. Kory showed me that the cabin air filter was dirty and asked if I wanted it replaced. I asked how much and he quoted $80, said it was a HEPA filter. I declined. Maybe $80 is the book time for labor and parts to only replace the cabin air filter, but when the cartridge is already out as part of the B1 service, $80 seemed extremely high. I guess I could have walked over to the parts counter and asked for a price for a replacement.I can buy a K&N reuseable filter for $40. I went home and replaced the filter with a basic paper filter. Found that the left side stop that snaps into the side of the glove box was hanging loose. I like that your service area has a large drive in area, although it still takes some getting used to that it is OK to just drive in and park. I wanted to comment on the service writers area with an observation. Walking through the sliding doors from the drive in area is different because you have to look around to figure out the layout since the service writers are arranged in a half circle around the doors. It's just different than my usual experience where you approach someone behind a long counter, vs walking into the center of an open area.As I was waiting to be helped I noticed other customers come in through the sliding doors, look around and figure out, OK, these people are here ahead of me and I think we are waiting for one of these guys in the separate work stations to help us. I guess I'll stand here in this open area until one of the guys acknowledges me or it appears to be my turn to be helped. An enthusiastic greeting into the area and an acknowledgement of how soon they will be helped might be helpful, especially for first time customers.Thanks

Bvb

18 de oct. de 2016

Got me in and out in the amount of time he said it would take. I appreciate that they honored my appointment over the walk-ins. All of the guys in service were great.

B. Young

13 de oct. de 2016

I brought my car in for a recall issue & was very pleased with the service people & the time spent having the issue taken care of. I was in and out in less than an hour & had a good cup of coffee while I waited! Thanks to all who helped me!

bullramus

12 de oct. de 2016

I think Honda of Salem service department needs to have a lesson on how to interact with the customer. Maybe a smile or two and a friendly hello. Maybe someone to answer the phone for the service employees, when they are busy.

Francisco

9 de oct. de 2016

Sean took very good care of us. Made the experience smooth and easy! Very happy with our purchase and will tell all of our friends! Thanks Sean and Lithia Honda!

New car buyer

8 de oct. de 2016

Help was on schedule and vehicle running fine. The tech answered my questions in layman's terms and was very thorough.

Adolfo77

8 de oct. de 2016

Came in to exchanged a dead battery that was under warranty. Walked in and the only guy on floor was mauricio Hernandez who pretended to be busy and didn't even bother to said welcome or I'll help you in a bit. I asked if he would help and very rudely he said he was busy. This guy does not have any customer service experience and Honda should spend a little more money and time to train their staff. This will be my last visit no longer will I service my Honda here...

richard mascoe

5 de oct. de 2016

Service technician was very professional, friendly and efficient. Great employee!

Leonard Lodder

3 de oct. de 2016

That was the fastest turnaround on a vehicle purchase, I've ever experienced.

Ed

3 de oct. de 2016

I had a great time for buying my first car from a dealership with zero miles. Although I did go to other dealers and they weren't as great as Honda.

Gina Mcgrath

2 de oct. de 2016

I did not visit the store , buying process was done on the phone and the experience was very satisfactory and above par . It went beyond my expectston. Reply was fast snd accurate. Mike Tovar was very friendly and accommodating , very knowledgeable.

mharrison

26 de sep. de 2016

No Appointment and in and out in less then 30min. Oil change and a tire rotation. Always quick and answer any questions we have regarding our car.

bex23

24 de sep. de 2016

I've been looking into trading in my car for something I really wanted. RJ helped me do that. He went above and beyond! He worked until the deal worked for me I thank him and appreciate all of the work he did. I would highly recommend this dealership, talk to RJ!

Nana

23 de sep. de 2016

I would rather drive to the fartest parts of the pacific nw before ever going back to these people.More than once have I called and left a message as requested and 4 days later, I am still waiting for a call back. Their lack of curtosity to their patrons is dispicable.

AlTo

23 de sep. de 2016

Took my Honda Accord in for regular service - to get ready for a planned long road trip. Reception was great, service was fast, thorough, courteous and inexpensive. This dealer's service department has always met or exceeded my expectations!

Michael Williams

21 de sep. de 2016

Good job!Everyone did their job very professionally. Good customer service.

Stacy B.

21 de sep. de 2016

I brought my car in at lunch time for an oil change. I ate my lunch and waited. The service was completed quickly, and I was on my way back to work. I was impressed that a coupon was applied to the service. I usually forget to bring the coupons with me. Thank you

Richard Hawkins

19 de sep. de 2016

The service was performed in a timely manner, and the customer waiting facility was superior. The car is running well and I expect the Honda product to give me much future driving satisfaction.

Steve Villwock

16 de sep. de 2016

Very satisfied with the service received. Knew what we wanted, and were not pushed to look at vehicles above our needs or price range.

Briguy

16 de sep. de 2016

I hate buying a car. That's why I put it off until every eight to ten years. Salesman was knowledgable and very non-pushy which made the experience an enjoyable one. Cesar was top-notch and the reason we bought the car.

Dan

14 de sep. de 2016

Service tech Mauricio did a great job and was a pleasure to work with.

Glenn

10 de sep. de 2016

Honda of Salem is an awesome place to purchase and service a quality vehicle. Their staff is very professional and personable and the waiting area is very comfortable with oversized, comfy chairs, clean restrooms and hot coffee.

artpatterson

7 de sep. de 2016

I gave that rating cause I they provided me with what I needed.... It was all business!!! Tony and Pedro were complete in what they were telling me about the car I was buying.

Worschman

4 de sep. de 2016

Went to Salem Honda looking for a newer, used car for our daughter. It was early evening and we had a gentleman named John Steward come to ask us if he could help. John was at the end of what we found out was a very long day. However, he took the time to show us many used vehicles which fit our parameters. We went back the next day and John was able to fit our daughter into a Honda which should last her a long time. Through the entire sales process, lot to financing, John was respectful and answered any questions we had. We would definitely go back to Salem Honda!

Sharon

3 de sep. de 2016

While at Honda of Salem for an oil change, I asked the person helping us to help me with the in-car phone. He took the time to check the prior phone pairing, which he then redid as well as changed a couple of settings on my phone. All of this was done in a friendly and helpful manner. This may to some seem like an insignificant issue, but it was huge for me!

L L

3 de sep. de 2016

My car and I were in and out in a short time. Service was thorough.

centenosantana

3 de sep. de 2016

pleasant experience with friendly and professional sales people. I was treated very nicely and my questions were ansewered in complete kindness and with a lot of information about the vehicle I purchased

Greatservice

1 de sep. de 2016

These employees made our buying experience GREAT! We appreciate their knowledge and time they gave us to find the car we were very happy to purchase. Jeremy found us GREAT financing too! I have purchased their before and will continue to do so ! They really take care of their customers! Thanks Lithia for having employees like Pedro,Jeremy and Tony !

gregnoll

31 de ago. de 2016

I had an appointment scheduled with Jeff my salesman to finalize the purchase we had worked out over the phone and I didn't have financing. I expected at most a 1 hour visit total. I got there and Jeff handled his end as quickly as possible and then I waited, and waited, and waited. Your finance department had only one individual working that night and 1 hour turned into 3 and a half hours. Once I finally got into the finance department we zipped through the papers in about 7 minutes, which I greatly appreciated. If I hadn't had a vehicle locked down and paid for in cash I could have very easily seen myself leaving and going elsewhere, especially had it been a new Honda where I'm sure I could get a price matched. Overall the car is great, was nice and clean, and had a full tank of gas. Jeff did his best and I know it frustrated him with the wait as well. I don't think I'll ever purchase from a Lithia dealership again due to my negative experience. Thank you

cardude123

28 de ago. de 2016

Robert was helpful and efficient and prompt. I would definately recommend him I appreciate his honesty on what service needs that my car requires and up front pricing. No hidden costs.

Ken young

27 de ago. de 2016

outstanding sales and service as always. That's why this is my 3rd car from this dealership

N/A

27 de ago. de 2016

Fine ******************************************************************************************************************

Heather

27 de ago. de 2016

Great experience. Caesar was an excellent salesman and I love my new car.

Don Garrett

25 de ago. de 2016

Came in for an oil change and service at 30,000. Found a few extra tings that needed to be done, so went ahead. Just had to wait. Otherwise, excellent service and as far as can tell maintenance too. THANKS!!

Virginia Widman

22 de ago. de 2016

I am completely happy with my experiences at the Honda Garage in Salem, Oregon

Carmen Bacho

19 de ago. de 2016

The facility was comfortable. The maintenance was completed in a timely manner. The service person was friendly and competent.

Dawn

14 de ago. de 2016

I recently purchased my 3rd Honda from Honda of Salem. Both the sales and service departments are excellent to deal with, which is why I keep coming back.

SD

14 de ago. de 2016

We drove our 2012 Honda Crosstour to have the Oil change on 8-13-16 at 3:45 pm. The sign on the Door to the service department showed that the service hours on Saturday Open until 4:30 pm. My wife went in and asked to have the oil changed, and the employee said that "they close the service at 3:30 pm so the employees can get off work by 4:30 pm. WOW what GREAT Customer Service!!! What ever happened to the day of taking care of your customer? It is not at Honda of Salem

Diane

13 de ago. de 2016

I appreciated being given options that apply to me. Thank you!

John c Keo

13 de ago. de 2016

Mike Vanslyde and Joe both are master mechanic and had good customer service always they are both knowledge friendly helpful and very kindness

richardb07

13 de ago. de 2016

Jeff was outstanding and patient with me and worked hard to get me what I needed in the way of an offer to buy my new CR-V Touring and I couldn't be happier. He dose an awesome job in explaining everything.

MP

13 de ago. de 2016

Scott Johansen surprised me by providing some fundamental reasons to buy this car for, which the buyers easily forget when shopping around. For example, we discussed questions such as:1. who is a driver, does it meet your purpose to buy this car? 2. price range of the car, can you comfortably afford it?3. features of the car, does it meet your requirements? 4. types of the car, what is the car's on-call history? I feel no-push for the car-buying experience, his recommendations really helped me to make the purchase decision. Therefore, I would rather call him a sales consultant than a salesman. Scott Johansen in Honda of Salem deserves the Honda Olympic Gold.

Customer1

13 de ago. de 2016

Robert is always quick and thorough when providing service. My car is relatively new and I'm glad I purchased it. You guys are awesome.

Tom V

12 de ago. de 2016

As usual, service received was outstanding. Service personnel were polite, knowledgeable, and extremely competent. Work required was adequately explained. No problems whatsoever.

Adam M

12 de ago. de 2016

By far our experience at Honda of Salem has been the best we've ever had. They were very welcoming when we were "just looking" and we left in a brand new car. Customer service is top notch and better than any we've ever had the pleasure of dealing with. They continue to wow us with all they do.

Hf2010

8 de ago. de 2016

I have had very good experiences with your service adviser Eric Bert in last few visits. Somehow he was the one who attended me every time I came to your service department. He's very courteous in his approach and quick in his task. Very helpful in my use of the store coupons but never push me into some needed service prematurely. Because of that type of approach he takes, the break service was done at right timing with use of coupon. This time I came for oil change but he explained to me that cabin filter and transmission fluid replacement is due soon. But he again was not forceful in telling me the need. So I got only oil change done but I'll come back to get these service done.

Emily

7 de ago. de 2016

My car broke down on the way to buy a car from Honda of Salem driving from Eugene. The salesman, Mitchel (Mitch) Colvin came and picked me up in the car I wanted to test drive. That wasn't the one I ended up buying, but it was very nice of him to rescue me.The worst part was agreeing on finances. This dealership doesn't negotiate prices, at least for the cars I looked at. It was against their policy or something. Also, I was told (3 times) that they wouldn't do hard credit checks, but Mr. Colvin's boss did 8 hard credit checks on me, as well as straight up ignoring what I wanted. I asked for estimates on some very specific situations and his boss kept giving him ones that would favor the company. It was very frustrating and extremely time consuming. Mr. Colvin was very nice throughout the process. I was at Honda of Salem for SIX HOURS though. I didn't get home until 10pm, not to mention in bed, and had to be up at 2:30am the next morning for work (as I well informed them a few times). I just wanted the estimates I asked for, but I would wait a long time, he would come back with a different one, I would wait a long time again....Tony Owings and getting rescued are my two reasons for rating the dealership so high. After I had decided on a means of payment Mr. Owings found a way to save me thousands. He was also very polite and considerate, and understanding of the fact that I had slept maybe 8 hours in the last 48, having gotten up at 2:30 that morning for work. I think I asked him 3 or 4 times if he was sure I was approved and not pre-aproved. To say the least, I think Mr. Owens was a lot more people-savy than his coworkers and a gentleman. It was very nice being able to drive home that night in my own car, and knowing I was going to make it to work the next morning.

jlmaupin

4 de ago. de 2016

This dealership and the salesman Mitch made me feel like a valued customer. They made a car buying experience enjoyable. Very friendly sales staff, clean waiting room, and a wide variety of cars to choose. From the purchase through the finance procedure everything went very smoothly.

rrichter55

3 de ago. de 2016

Started looking on internet for a car. noticed that Lithia Honda of Salem had great deals on the cars listed. Talked to salesman who informed me as soon as they got a used car in that I was interested in. He helped make the purchase an easy procedure.

Landmom

3 de ago. de 2016

This dealership is awful and unethical they are crooks especially Matt Perry who was very cocky, condesending, not professional or stand behind the vehicles sold off their lot.

Dissatisfiedcustomer

2 de ago. de 2016

The service Department is extremely difficult to work with. Every single time I've had an issue (at this point, 4 issues since my car purchase 8 months ago), it has been covered by either their warranty or the power train warranty. It is like pulling teeth to get them to admit to it being covered, and they always try to insinuate first it's something that you personally could have done to cause the issue. Specifically, ROBERT is extremely rude, unprofessional and snarky, with zero customer service skills.

Jyoti Light

1 de ago. de 2016

I had a great experience once again working with David Maceira. The reason for 4 and not 5 stars is that it's such a LONG process with so much waiting around (being hungry, though David got me a sandwich out of the dealer's machine), even though I tried to lay the groundwork via email and on the phone. But I guess I need to accept that I can expect a 4 hour process when buying a car!The facility is pretty new and very clean and comfortable. I've used their service dept before for my EV and they were always efficient and informative.Thanks, Honda of Salem!

M. J. Miller

31 de jul. de 2016

I have always been happy with the service I receive on my 2013 Honda. The facilities are excellent.

Michelle

31 de jul. de 2016

After some problem navigating the telephone system I was able to reach someone who provided the service I needed in a profession, courteous, efficient manner.

Kelly

31 de jul. de 2016

My sister and I were out just looking around and when we got to Lithia, R.J. Clemente listened to our needs, showed us what we wanted, and worked with us so we went home with a car that day. No hassle, no torture, just a smooth and pleasant buying experience. When my son is ready to buy his own car, I'll be taking him straight to Lithia and R.J., because I know he'll get treated fairly, and we will be recommending R.J. and Lithia to anyone I know that needs a car in the future as well.

SandiC

31 de jul. de 2016

My experience at this dealership has always been excellent. The staff is friendly and efficient. I took my car in for an oil change, but they always check all the fluids, hoses, tires, etc. They let me know this time that the tread on my tires is getting low and that I should get new tires before the winter weather sets in. I'm comfortable with this dealership taking good care of my car.

Wxs

31 de jul. de 2016

Air conditioner in our Honda mini van was not cold on driver side. Seems to be working ok now after taking it in to be serviced

Trajaniv

30 de jul. de 2016

Quick, efficient and net all of our repair needs! Good customer service and kept me informed of timing for completion. Fair pricing and friendly shuttle service.

Debbielee

29 de jul. de 2016

Called for a recalled part replacement, left 3 messages that were not returned. Once we reached a real person, the part was ordered right away and we were notified timely when it came in.The appointment was made to fit our schedule. We were told 1-1 1/2 hours, the replacement was made in less than an hour. Employees were friendly and efficient. Just don't try to leave a message.

joyand peace88

28 de jul. de 2016

A very enjoyable buying experience. Friendly competent staff. No pressure, questions answered, and did everything possible to make the buying experience easy and enjoyable. Would recommend this dealership without any reservations.

Lisa Hodson

27 de jul. de 2016

This was my new CRV's first oil change. Good experience, I was not expecting it to be so easy and fast. I was a bit surprised that there was a charge to rotate my tires but service and speed made up for the charge.

Masaki

25 de jul. de 2016

I've been taking my car service for more than 15 years. People change and the ownership changes from time to time but I'm always treated with respect and professionalism at this Honda Service department. Highly recommend.

Roger Epps

16 de jul. de 2016

From the time I received a reply to my email inquiry, until the time I picked up our vehicle, we were treated outstanding and kept abreast of each and every phase of the purchase process. We could not be more satisfied with our contact with Honda of Salem.

Sam

13 de jul. de 2016

Came in mid-morning for an oil change. Was handled promptly and courteously. Enjoyed two cups of good coffee. Had planned on doing some work while waiting but was done much more more rapidly than expected. Checks on vehicle explained clearly. On my way.

The Joy in buying a car

13 de jul. de 2016

I have been to others dealers and had the usual runaround. High interest rates. My credit score was a challenge. The other dealers made me feel embarrassed. I had the opposite experience at Honda of Salem. I was in and out in 1-1/2 hours from start to finish. My salesperson Jeff is so great to work with. Made the whole experience easy and quick. Got me a good interest rate. Payments that I could afford. They made me very comfortable. The finance person I dealt with was also incredible. I would highly recommend going to this dealership. Don't waste your time with the others or go to Portland thinking that it's less expensive. This is the dealership for you. Anyone afraid they can't get approved give them a try. They treat you with respect and dignity. So refreshing! Ask for Jeff.

EN

10 de jul. de 2016

Scott J. in sales, Matt in service. Professional, knowledgeable, friendly and helpful. Hard to beat. And the cars are good, too!

Leo

10 de jul. de 2016

Got oil change done on my car. Was very fast! They were friendly and they explained what was done to my car. I always get my oil change done there

Olga

9 de jul. de 2016

Fast and convenient, I love the complementary coffee and the great environment

Chris Day

9 de jul. de 2016

Good customer service and the waiting area is very nice.

Sandy Pickle

9 de jul. de 2016

Fast, friendly and the facilities for waiting were awesome!

spoteet

8 de jul. de 2016

If I was given a chance to rate our sales person on a scale from 1 to 10 it would be a 10. Jim Gilbert was friendly, very knowledgeable, and not pushy. We had just begun to look for a new car and he gave us all of the information that we needed to choose between different makes and models. So when we were ready to purchase our car we would not have considered going to a different salesperson.We love our new Honda CRV Touring and will be taking a 2 month cross country trip in the Fall.

Alan

1 de jul. de 2016

Had a lube and oil change and all went well. Time est was for 1 hr, car returned in 45 minutes.thanks

Ray Lamson

1 de jul. de 2016

Eric Bert, Service Advisor was knowledgable and very helpful.

Rich A

27 de jun. de 2016

Quick service, good work, in and out painlesslyI just wanted to give quick simple review, yet this stupid site requires a full essay type review. I recommend the service, I don't recommend this sites review process.

Denny McCarthy

26 de jun. de 2016

Great experience. I worked primarily with Eric Bert and he was outstandinding in all aspects of the process. Other members of the team were very helpful as well.

Tom Homewood

23 de jun. de 2016

The oil change went quickly. The service writer was courteous.

4 time Honda owner

16 de jun. de 2016

I bought my 2010 Honda Civic EX from this dealer 6 1/2 years ago and have it serviced here, as I did my previous Honda. I have always had a good experience. I appreciate being able to make an appointment online. The Honda Service Advisor was outstanding.

Federico Rodriguez

15 de jun. de 2016

I was treated with respect and courtesy. the staff was attentive and prompt.

Judy Karn

14 de jun. de 2016

Oil change was done very quickly without a scheduled appointment.

JOSEPH SHINDELUS

11 de jun. de 2016

Matt Silbernagel was a very competent service manager.

Michael & Dawn Brown

10 de jun. de 2016

Sales staff was very friendly and our buying experience was very good.

thad gould

8 de jun. de 2016

servicing my Accord on Monday was a great experience! Tuesday was a bit of a nightmare.. 2 hours to get a simple oil change. But things happen and I understand that not all days are the same.

Gayle

28 de may. de 2016

The service was quick and easy. I waited while the service was done in the waiting room. The area was comfortable and was just what I needed to read while I waited.

Jackie Pierce

28 de may. de 2016

David M. The salesperson was very efficient and not pushy. He took a lot of time explaining the different features on the car to me and my husband. Then Matt from the service dept. called me a week later to set up appointment to have protective work done on my CRV. When I showed up for that he was right there and ready for me. No hassle or waiting. Also the person who gave me a ride home was friendly and courteous. Everyone was very professional and helpful.

cardude123

27 de may. de 2016

ROBERT IS AWESOME AND A PLEASURE TO WITH. VERY KNOWLEDGABLE. Goes out of his way to help customers really appreciate the good service. i enjoy working with him in the future

angrymomma

26 de may. de 2016

Bought a vehicle from these guys in April. Within two days of driving it it started making awful noises and acted as though it wanted to die every time I came to a stop.Talked to the salesman who sold it to me and he said he would get me in to have it looked at and that he would call me back. Four days later I still hadnt heard anything. I sent him a text inquiring about it and he said "Oh they were supposed to call you". Ok well they didnt! He proceeds to tell me that Service Department was too busy to help him out and for me to give them a call. I did just that. No one answered the phone. I left a detailed voicemail and continue to call because I still hadn't recieved a call back. Three weeks later I get the car in to be looked at. Eric proceeds to tell me that they have to send it over to Chevy cause they can't work on it at Honda. Mind you I had my two small children with me. He told me that it could be five or six hours so they would give me a ride home. Give me a ride home!!! This is my only vehicle. I was left stranded the entire day with no vehicle to find out at 5:30pm that Chevy didnt even get to look at my car and it would at least be one more day. So now I'm without a vehicle and I am supposed to pay $125 an hour to have it diagnosed. I insisted they gave me a loaner car, which should have been offered to me in the first place! Or as Will said "Did you ask"? Should I have to ask! When it was all said and done the vehicle has multiple issues that of course aren't covered by warranty. At this point I am angry! A single mother of 3 children who worked hard to be able to get a new car that should have had zero issues. I am now on the line to pay to have all the work done. Where is the customer service in that? You sold me a 2011 vehicle that was never properly inspected, because if it would have been there would not have been issues two days after purchasing the car. Yes you covered the diagnostic charge from Chevy...but why? Because you know you are wrong! The sales manager wouldnt get on the phone at all! Talk about coward move on their part.

RipCityRay

25 de may. de 2016

The guy at the counter, shorter fellow was very helpful and very knowledgable. Thanks for your great service.

Brenda T

25 de may. de 2016

The process is so easy and fast. No appointments. Comfortable lounge while you wait. Friendly, knowledgeable staff. Thanks.

nancy62

25 de may. de 2016

Best experience we've had purchasing a new car. John Steward is great! John was very helpful and listened to our needs and gave us great direction in our purchase.

Peter Divine

15 de may. de 2016

Salesman asked what we where looking for and we told him we'd let him know when we find it he gave us his card and he went back inside, he allowed us to look around and find what we wanted without pressure. We purchased what we wanted and got great deal.Thanks to all at Honda of Salem

yesenia113

15 de may. de 2016

because all that personal were so freindly with as me and my wife and they no how to take care that custumers and give as that vest price

Donna Everson

14 de may. de 2016

I miss the car washes that the service department used to provide after a routine maintenance was done. I do love the ex espresso machine that is in the lobby. The people were nice and friendly. I also liked the openness and airy feel of the waiting room.

Rich

7 de may. de 2016

Very effecient, good experience. In and out in a timely manner as promised.

Michael Williams

5 de may. de 2016

Took our car in for service. Work was done on time at a reasonable price. Everyone did an excellent job. Thanks

April L Arnold

4 de may. de 2016

I enjoyed working with John! He made it easy and no pressure. We will recommend him to our friends.

debbiecrowder12

1 de may. de 2016

Bought a 2012 Honda Accord from Honda of Salem. Jeff Haynes made our transaction so easy. Would recommend them very highly. Very happy with my new car!

Antonio

30 de abr. de 2016

Went looking at cars, found one I liked and ended buying it.

6hondas

29 de abr. de 2016

I like the prompt efficient service. I had some questions that were answered clearly. The early morning hours fit my schedule. The attendant was helpful.

jeremy88

28 de abr. de 2016

Was great experience no hassles, no haggling, Chris nething was a great salesman, polite and to the point! I would recommend this dealership to all friends and family!

Lithia Honda of Salem

27 de abr. de 2016

Service advisor was very friendly nice knowledgeable and very helpful,it is a good place to buy a new and used cars also services Mike Fisher a super Mechanic there we love his workman ship

Maria Garcia

26 de abr. de 2016

Pedro was excellent! Would highly recommend him! I would definitely came here again for my next vehicle!

Rosie

22 de abr. de 2016

Scott was a great salesman and made me feel at ease in buying my car. I was very happy with every aspect of my experience at Honda of Salem

Yoyomo

18 de abr. de 2016

I was on a tight time schedule and dropped by because I had a mechanical symbol displayed. They took me in and got the issues resolved fast and I was out of there in less than an hour. Excellent service!

Michael1950

17 de abr. de 2016

I was very pleased with every aspect of my repair experience. Very prompt, accurate, access net of the problems. I had to have the car towed in and they were right on it getting an estimate and had me back on the road for the weekend.

Stu Springer

16 de abr. de 2016

Very impressed with our salesman Chris Nething. He found exactly what we were looking for and no pressure to buy.

Todd Lochner

13 de abr. de 2016

Outstanding help and service. No hassle, no pressure, had exactly what we wanted.

NewSubaruOwner

10 de abr. de 2016

I visited the dealership recently to test-drive a CRV while I was deciding which make/model of car I wanted to buy. The salesperson seemed really unexcited to show me the car or let me test drive it, and I had to draw any information about the car out of him. It seemed like he might have had a cold so maybe he just wasn't feeling well?? I ended up going to another dealership further away to sit in another CRV (and they were great, by the way) just to make sure that the Salem salesperson's attitude didn't influence my feelings about the car.

Peter Roth

9 de abr. de 2016

The Salesman Mitch was Easy Going and Not Pushy.They Negotiated down to a Price I could Handle.

Pauline Stratton

9 de abr. de 2016

I am always pleased with the prompt and efficient service of this dealership, however, this time I needed a new air filter. I feel like the dealership should have reminded me of the online coupon I recently received in order for me to receive a discount for the filter and service. This would have saved me at least $10. That was disappointing, especially when I arrived home and remembered I could have paid a little less.

Hondapops

21 de mar. de 2016

Robert Helman is my "go to" guy at Lithia Honda. Robert understands my needs and always goes the extra mile to see that I am satisfied with any service work that is performed on my Accord. Robert is a definite credit to the Lithia organization.

Dawn Seed

20 de mar. de 2016

The staff was very polite and efficient. I went in for an oil change and tire rotation and they did it all with in an hours time.

J Saylor

20 de mar. de 2016

Easiest car deal I have ever done.... I will definitely be back for our next vehicle!

RHonda

20 de mar. de 2016

I took my car for its first oil change even tho' I had not bought it at this dealership. My coupon from WA was accepted and since there was a long queue of cars ahead of mine I was pleased that it actually took 45 minutes less than estimated The waiting area is comfortable with a store and coffee center to help pass the time. Looking fwd to visiting this establishment when I need future service.

Bill Terlecki

19 de mar. de 2016

Service writer could be more outgoing. Smile a little....

Tess Williams

18 de mar. de 2016

I was very upset about a personal issue, then my oil light flashed, so I headed to service at dealership for just one more thing....Robert was very kind and helpful in reassuring me and getting the immediate issue taken care of. I'm not happy about the issue occurring, but I can say that he made it as painless for me as he could. Thank you!

Paul Anderson

16 de mar. de 2016

I love being able to come in and see Robert and get what ever I need fixed right away. If it will take longer Roberts helps me get a ride or a rental car. Thank you Robert for all you do.Paul Anderson

TBANFORD

14 de mar. de 2016

Everyone was professional and great to work with. Probably one of the best buying experiences I've had.

e

13 de mar. de 2016

appointment was at my convenience; suggested maintenance recommendation was clearly explained.

Margery Morris

8 de mar. de 2016

I was a little early for my appointment, received excellent service and treatment. Very polite and efficient. .

J Graham

8 de mar. de 2016

Service was great. Only problem was the Service writer never gave me the invoice after the work was done and I had to go back to get it.

Mel44

28 de feb. de 2016

Good all around people to work and deal with. They came around to our terms. Salesman worked with management to make our deal. I haven't bought a car for almost 13 years, and things have changed a lot.

Jay12

27 de feb. de 2016

I called Honda of Salem on Saturday, Feb. 27, 2016 and a man named Bill who answered the phone was very rude. I mean horrible customer service!!! I was looking for parts of my car and ask what's the Brand name of the parts was and he raised his voice and said, "I DON'T KNOW, IT'S A HONDA BRAND!" which my was a reasonable answer but RUDE of him because he really seems to try to intimidate me. I will NEVER buy or bother this place again and this RUDE person that they have behind that parts desk.

Darrel & Judy Franklin

18 de feb. de 2016

We bought the CRV EXL Touring with John's help. Never rushed , never pressured, John was great. We enjoyed working with John. This is our third Honda car from the Honda dealerships.We are Honda peopleHonda carsHonda outboardsHonda quadsHonda generatorHonda rototiller

rayov

17 de feb. de 2016

Kip Davis was extremely helpful in getting my Hybrid's IMA battery replaced under warranty. He researched the warranty coverage and had everything taken care of at no cost to me. It couldn't have gone smoother!

Anne

13 de feb. de 2016

There were no games. No back and forth trying to negotiate a price. I was given a great deal on my trade in and didn't need to negotiate. The staff were friendly and not "fake" friendly trying to make a sale. No pressure at all. It was a pleasure doing business with them. Thank you Scott J., Matt P. and Brenton M. for taking care of my car buying needs.

corrine jarrett-saunders

9 de feb. de 2016

Went to dealership for unscheduled oil change. Staff were prompt, helpful, courteous, and helped to sink my phone with my car. Waiting area was clean and comfortable.

Mitchell

7 de feb. de 2016

I went into buying a car a little less prepared than I should've been, but the dealership worked through the process with me patiently and efficiently. When I needed time to consult with someone, or call my insurance agent to make sure the car would be covered, they allowed that time, gave me space when I needed it, but were right back as soon as I was ready to move forward.

Larry Goss

2 de feb. de 2016

Quick, efficient, kept me up to date on what was being done. Staff is extremely knowledgeable. Answered all questions. Purchased a new Honda Pilot back in 2007 and have been doing business with the dealer ever since. Had to buy a used 2009 Honda Pilot because our previous one was totaled in an accident, but the structural integrity of the Pilot prevented any serious injuries. Plan on staying with Honda cars, especially the Pilot!

Larry 5

2 de feb. de 2016

Time taken to find out concerns, thorough explanation of findings, work done on car. Kept informed of where they were in the process in a timely manner.

momomk3313

26 de ene. de 2016

Best two words to describe these guys RUDE and MISLEADINGI get a car isn't yours until you sign papers but at least call the person you have been working with for 2 days and tell them the car sold, don't make them drive 45 min in with two kids.They went to run my credit check I asked for my father to get to see the car while we waited, the sales guy then picks ups a phone that never rang or lite up and says "Oh know the car sold this morning" Okay, if that's the case why were you going to run my credit report. They then didn't want to give me any of my paperwork back that had all my personal information on it. I would not recommend these guys to anyone!!! In today's world being a bad person is way to easy, Lets strive to not give in to these kinds of places we have 1000's of places to get a car these days. Its to easy for a business to say it isn't personal, well guess what it is. My family is riding in this car and hard earned my money is paying for it.

Honda Fit Owner

23 de ene. de 2016

I will start with the positives:The sales man I worked with was kind on the phone and returned my calls promptly. He was easy to get ahold of. But there were also many negatives. In my initial negotiations, I felt that the sales team was very stereotypical. Using phrases like "we are all in" and "we would lose money if we lowered the price" even when the car was significantly above retail value on KBB. I understand wanting to make a high profit, but sacrificing honesty isn't necessary. When we learned we couldn't agree on their unreasonable offer, the sales man walked away without a handshake or eye contact, which I found very rude. I had been polite the entire interaction. Two days later they called back and decided to drop the price, which is when I agreed to the sale. There was a minor chip in the paint and they could not "afford" to send me away with a sample of touch up paint and the car wasn't even sold with a full tank of gas. At one point, they even sent me home with a stranger's registration information by mistake and didn't seem concerned at the situation when I returned it. The sales man made a joke about how busy they were that day. I would be appalled at my lack of privacy if my personal information had been sent home with a stranger. I love my car, but I would not work with this dealership again due to what I felt was an unprofessional sales team that cared only on profit and not on creating a return customer.

bustamove89

15 de ene. de 2016

We purchased an as is 07 Honda Accord on December 12th 2015. Two days later, we found that the mirror was stuck on by electrical tape that matched the color of the mirror and a bad battery. The car actually died on us. I spoke with Mike Peters and after a twenty minute phone call he finally got off the as-is car train and agreed to purchase the battery. Then we were told that once all the financing went through to inquire about the mirror. While we were being bombarded with calls to give them a good review no one bothered to call about the mirror. We finally went in to get this looked at as we were getting nowhere with calling first Malley approached us and accused us of lying about it and said that he found it hard to believe that everyone missed that. We got into a meeting with Mike Peters and he let us know and held against us that they took the overpriced car down in price and covered the cost of the bad battery he sold us. Mike also openly admitted that cars that hit 90K miles are often put on the lot with tape or glue on the mirrors and other parts. Which completely contradicted what the salesman told us. We understand what an as is car is. But we also understand GOOD customer service. Good customer service is telling your customer that something is wrong, not hiding it. We told them that we would have still bought this car if they just would have been honest. In the end they were still just looking for that good review. Not to help us. We still have a mirror barely hanging on by electrical tape. My advice? Take all your car buying needs elsewhere!The only person at this dealership we would recommend is Brant plaster who works in the finance department.

Mike

14 de ene. de 2016

My first NEW car purchase in 41 years and I will say that it was about as a quick and easy a process as one could imagine. I already new I wanted a Honda - they're the "best"! With limited time available I preceded my visit with a phone call to announce that I was going to go "Look" at/for a new car. After test driving two preferable models I quickly narrowed it down to my choice of a Civic EX-T. The salesperson Jeff was extremely friendly and easy to work with. Not being a frequent car buyer I asked Jeff, if there any reason to purchase a new car TODAY? He replied, "Yes, because we have the car you want now". May not have it tomorrow? I probably needed a "push". The hardest part of the experience was coming to a decision on beyond sticker price "extras". What makes sense and what doesn't make sense - FOR ME. Once that was determined, Honda of Salem was FANTASTIC in helping me with all the financing and paperwork - having my new car ready to roll quickly. When I picked the car up Jeff was super helpful and made himself available for any follow-up I may need/want. THANK YOU

Cathy Allen

12 de ene. de 2016

Lithia Honda of Salem has an excellent Customer Service Staff and Manager. Service Raps Robert and Kip have both been extremely efficient in handling my Honda servicing appointments. Service manager Will Greiner is always available and willing to answer questions. The service technicians are qualified and are part of the great team at Honda of Salem. This staff has continued to earn my confidence and loyalty to Honda.

Manuel

7 de ene. de 2016

This is the second vehicle I have purchased from Honda of Salem. The salesman, James Mally was a pleasure to work with. Once I chose the vehicle I wanted, he, of course, offered multiple options, which I declined. I do appreciate the fact that he did not pressure me further into purchasing options I did not want. The whole process was quick and easy. I will recommend Honda of Salem to friends and family.

jabuss80

6 de ene. de 2016

I am always greeted in a friendly matter, and taken care of in a timely way. There is a nice waiting area so coming to service my car isn't such a chore.

Grayshell10

5 de ene. de 2016

We were leaving for Christmas and needed our car fixed. It was shaking when we accelerated. They replaced the front axles and footings, front brakes, rotated the front rotars, and fixed our sliding door that didn't work. When we picked it up the first time, the one (once broken sliding door) was fixed, but the OTHER (working fine when we dropped it off) door was not working. They told us it was like that when we dropped it off (B.S.). We get 1hr into our drive to visit family for the holidays, after driving it off the lot and it breaks down. Spewing tranny fluid everywhere. We take it back to them and they say it was just a bad coincident, but our transmission is going out and it will be $6000 to replace it. I don't trust them. Our transmission was fine before we took it there. We told them not to touch anymore. Now it shifts hard into 1st and second gear and loses power and revs randomly. I am so disappointed. It's like they did something to it and won't take responsibility. It seriously worked fine before we brought it in. Just shaked at high speeds. We can't afford to get anything more fixed. Total rip off.

Silverton buyer

4 de ene. de 2016

I was impressed with David's extensive knowledge of the vehicle and it's features. He was attentive and patient. The Honda dealership as a whole has a very happy atmosphere, I enjoyed our experience.

Ken and Carla

30 de dic. de 2015

Wa have had lots of experience purchasing new vehicles. Our experience working with RJ at Honda of Salem was one of the best. His knowledge of the product and his ability to sense and understand our interests and concerns was outstanding. We appreciated that he was able to promote the product without an aggressive attitude.Your new facility in Salem is great: easy access and beautifully outfitted.PS: the coffee was great, but how about some cookies next time??PS2: to Lithia: before you took over the Mini dealership from Rasmussen in Portland we not only got coffee AND cookies, we also got bottled water!

Bill and Tina Neifert

30 de dic. de 2015

John Steward was wonderful to work with! He got us into the perfect vehicle for our needs! This is the fourth vehicle our family has bought from John Steward. His "No Pressure" personality, along with his knowledge of your inventory, enables us to purchase with peace of mind. We will be back:)!Sincerely,Bill and Tina Neifert

KimC

30 de dic. de 2015

I love my new Honda CRV EX-L and appreciate the staff at Lithia Honda. This is my third lease from Jeff Jaynes! The process was quick and painless from beginning to end. I also love the new showroom with the fancy coffee machine that make great lattes.

Artee

23 de dic. de 2015

Frustrated from a week of dealing with disingenuous/dishonest Honda dealers in the Portland and Vancouver WA area I was delighted with my car buying experience with Honda of Salem. Initial contact with the salesman was by email and phone (I live 45 miles away), and all representations made by email/phone were abided by when I got there in person. No surprises, no bait/switch, and no stuffing the final bill with unrequested/unexpected extra costs. Salesman Jeff was honest, straightforward, knowledgeable about the car (2016 Civic), and worked hard to get the car prepped and ready for sale (it had just come off the truck that day). This is the way the car buying experience is supposed to be. Happy to recommend this dealership (and salesman Jeff).

Lary Wilson

4 de dic. de 2015

Jeff was very knowledgeable and easy to deal with. He totally understand my wants and we settled on a price with ease. The entire process was quite enjoyable and I got a new car too.

Dave Brown

14 de nov. de 2015

This is the second vehicle I have purchased. Honda had a good car for a good price that I needed.

H

13 de nov. de 2015

I went to Honda of Salem to look at used Honda Civic or Honda Accord cars. I test drove several cars. The sales people were kind, courteous and informative. I decided to buy a used Honda Accord Hybrid. I purchased a car with low miles, one owner, very clean and a very well maintained.

Elvira

9 de nov. de 2015

a lot friendlier this time around. Things are improving in every department.

Ann

8 de nov. de 2015

Good, fast service! I was comfortable and they treated me with courtesy and respect.

its only fair

6 de nov. de 2015

Bought a 2012 Honda Pilot, love the truck. Three days and 165 miles later, after they had me drive back to the dealership from Portland to sign a new loan, the car went into "limp mode" and needed towed. Turns out I got lucky, radiator was leaking and needed replaced. But the reason it needed towed was the alternator was bad and killed the battery. About a $400 fix. After many calls and no call backs I talked to Matthew Perry, He said he was the GM. He told me it was not his problem to fix my car and to stop calling his staff, they had work to do. I will now do all I can to inform other potential customers and Mr. Perry's employers how he represents the company.

Diane

5 de nov. de 2015

We had a great experience at Lithia Honda of Salem. Our salesman was fantastic!

Dee

3 de nov. de 2015

The people are friendly and honest. The facility is really nice.

Chris Shields

2 de nov. de 2015

Great experience. Could of gotten more for my trade in, but overall a good experience.

R428

1 de nov. de 2015

Able to get vehicle we wanted at a very good price. Salesman (Sean Saylor) was helpful, easy to work with and knowledgeable. Sean was able to quickly answer all our questions and get information to us in a timely manner.

Tracey

26 de oct. de 2015

The service was quick which I liked unlike the other place where I had to wait for between an hour to two hours. I would recommend this Honda place for service as they are attentive to your needs.

patti

26 de oct. de 2015

I trust Honda of Salem. I've been taking my car there for 3 years and have not been disappointed yet.

Sandy

24 de oct. de 2015

I bought my 2012 Honda at this dealership earlier this year and have been very pleased with it. I have never owned a Honda before so wasn't sure what to expect. Everyone was friendly and professional. I did not feel pressured to buy at any time which I appreciated. They were very knowledgeable and able to answer any questions I had. I absolutely love my Honda and am very pleased I went with this car and this dealership.I recently had my car serviced here and the service staff are courteous and professional as well. They were able to do what I needed in a timely manner. I like that they did a thorough vehicle courtesy inspection free of charge as well.My overall experience with this dealership has been exceptional. They go above and beyond and make me feel very comfortable and not pressured in the least.

honda084

24 de oct. de 2015

From the time you pull in and greeted by a technician to explain service for your vehicle you can feel the trust and concern to help you drive out fixed and satisfied.The new service center makes waiting very comfortable and customer service close at hand to answer questions.

Gloria C.

23 de oct. de 2015

Stan was a delight to work with. He was very patient and helpful.

LadyGaga

23 de oct. de 2015

Great service department. I dropped in sans appointment for an oil change and tire rotation, and they were done before they said they would be (about 25 minutes). Thanks.

Lorri

22 de oct. de 2015

My salesman, Scott Johansen was awesome. He wasn't too pushy, and he worked with my schedule. He was transparent in answering my question and explaining things to me. I would highly recommend him to others in the market for a Honda.I personally get frustrated with the finance and pricing piece where my salesman has to leave the room to consult with "the financial guy". I would like the negotiation process better if the "financial guy" would just come in the room and work with us.

Princess

2 de oct. de 2015

The dealer service and repair was timely. However, we were shocked the dealer stopped washing and vacuuming the car. The employees were courteous and informative.

w.d.e.

1 de oct. de 2015

I went in late in the afternoon and the sales person worked fast and under stood that I needed to get in and out everyone worked as a group to help me threw the process and we were happy and got what we wanted.

Harold

30 de sep. de 2015

Thanks much to R.J for his expertise and assistance!

jyoti

30 de sep. de 2015

I took my 2014 Honda CrZ here in March 2015 for an oil change and 15k mile service. I told them the brakes were shuddering and rattling. The service person just blew it off said keep driving it will go away. They are supposed to check brake pads and a few other things according to the manual. They signed off on everything and but didn't because the brakes were still shuddering and rattling. They did not even make a note of my complaint.I went back on 9/16/15 for the 20k service and oil change. Same story. This time I insisted they fix the brakes. So they fixed the shuddering but never checked the brake pads even though it is listed for the 20k mile service. I went back on 9/30/15 and insisted they check the rattling. They finally looked at the brake pads and said that the left rear brake pad was completely worn down and wanted $945 to replace rotor, calliper and pad even though it is their lying and negligence that caused the damage.I have owned Toyotas, Infinitys and Nissans and have always been able to trust the dealers. Which is why I paid more to have the dealer do the maintenance rather than other shops. But Lithia Honda is just ridiculously inefficient and dishonest. Every service person I talk to promises to do a better job each time but they never do. Don't EVER trust these guys. All shysters and thieves that take no accountability for their actions

Dennis Korn

14 de sep. de 2015

Excellent customer service! A great buying experience - thank you!

Elizabeth Peters

11 de sep. de 2015

As per usual, prompt service, commitment to detail and accurate estimates and complete report on what was done and may need to be done. 322,000 miles on my 2006 CRV and still going strong, goal is to reach 500,000 miles. Thanks to the ongoing service I receive from the place where I bought it 9 years ago.

Gina sexton

9 de sep. de 2015

Need to bring back the car washes after service is completed

Verna Wilkinson

8 de sep. de 2015

Stan was very helpful and very considerate. From my first contact by phone to my last after sealer was put on car, he was a wonderful example of honesty.

Al

8 de sep. de 2015

At first they would not offer the car except for full sticker price. I had showed them an internet add from another dealer at a lower price and asked them if they would honor that price. They did but reluctantly. A deposit was made at that time. When the car arrived we were called and asked to complete the sale. In the mean time they again advertised the car at a lower price than previously agreed to and (I think) would have sold it out from under us. That left a sour taste with us because of the ethics of the dealership.

Mary

7 de sep. de 2015

Overall service was good. Hadn't been to the new location.I did miss not having my vehicle cleaned inside and out. I've heard that other near by dealer will provide this service.It would be helpful if the hours and days were the same on The Service Reminder and what's on the website. Also when you call inquiring about having your vehicle serviced, the person needs to slow down when he answers. You kind of feel like you're a bother.

Cheis

7 de sep. de 2015

Honda of Salem has the best service department! Kind, professional, and speedy!!

Volman

2 de sep. de 2015

I went to this Honda dealer to obtain a copy of a key for our 2012, CRV. I explained that we were unable to get the key made at any local servicers (Lowes, Home Depot) as the key had a transponder and was told to take the key to a Honda dealer. I told the Honda rep that I did not need the transponder, just the key to put in a box under the car in a magnetized box for emergencies. The gentleman returned shortly and gave me the total cost, $151. I was shocked to say the least and repeated that I only wanted a key, and again clarified that I had no need of a transponder as the key was for emergency situations. The employee next to himhe appeared to be either a manager or someone senior in the departmentsaid something to the effect of Since youve already cut it, give him this one which I took to mean they would offer me a key which would open the door, start the ignition, but not have keyless entry. This would have been acceptable to me even at the exorbitant cost of $35. However, he then said to me they could sell me the key as a "valet key" for $35 which could open the door but was useless other than that. I explained that I didn't want to pay $35 simply for a door key. I asked the younger employee if he understood what I meant and he nodded as if he did but when I asked the other, more senior employee if he understood what I was saying, I made a point of asking as he continued to stare at me and seemed annoyed that I was even asking.While he appeared to understand my question, at no point did he simply say that Honda no longer offers traditional, car keys; if he had simply explained that Honda had transitioned to keyless fobs or transponders rather than acting stiff and condescending, I would be directing my complaint to Honda Inc., for their short-sighted choice to fleece their customers by charging an insulting amount of money and no other alternative to gain entry into a car we already own. When I stated I felt as if Honda was charging people an absurd amount of money for a piece of plastic, a small piece of metalwhich is now apparently worthlessand the 45 seconds it takes to program the fob the senior employee stated "I challenge you to check online for yourself; youll see that Toyota charges more than Honda does." I replied that it sounded like he was saying "Honda may be ripping you off but Toyota is worse! This, of course, does nothing to make a scammed customer feel better. We bought our CRV 3 years ago and in the interim, have had two recall notices, had to replace a battery after just under two years of use--which also cost at $150--and the one time we attempted to use the HondaCare Program for mapping assistance, were told that the service was not available at that time. I was told that it would be 3-4 hours and when I tried again, was given the same info. That service program is worthless, and apparently, so is the general servicing on any issue regarding your vehicle that doesn't cost at least $150! We bought this car thinking that Honda offered a better all-around vehicle than Toyota; my wife had doubts as she had a Toyota Rav4 that shed been very satisfied with. She listened to my advice about Honda as Id heard Honda vehicles kept their resale value, the companys reputation for long-lasting, reliable vehicles, and that HONDA STOOD BEHIND IT'S VEHICLES AND CUSTOMERS. Our service experiences alone have left us feeling that we were mistaken and we may be better served purchasing a Toyota for our next vehicle.Twenty-five years ago, many companies talked about providing excellent customer service and now that weve transitioned to a true, service economy, customer service is preached at every level of a companys food-chain. Some companies not only preach service, they deliver it on a consistent basis. Conversely, many companies do no more than give lip service to their commitment to customer service. While they may have provided high-level quality and service in the past, it seems Honda has now become one of those companies.

disappointed custormer

21 de ago. de 2015

I had to take my vehicle in to replace the airbags due to the recall. I had been waiting for 3 months for the replacement airbags to come in. I had to call myself to see if the airbags had arrived. They did and no one bothered to call me to let me know. The lady who was helping me on the phone said that it would take two weeks to get my vehicle in to have the airbags replaced. I told her that was not going to work for me. I informed her that I had time at the end of the week to bring my car in. The lady sounded disgruntled by this but set up an appointment. Since the lady said this service would be an all day process I asked for a loaner vehicle. Again she sounded put out but said that there would be one available. The day that I brought my car in I had arrived before the dearlership had opened. They gave me the keys to the loaner vehicle and when I went to the car I was surprised to see that the interior was disgustingly dirty and hadn't been cleaned. There was dirt, hair and food particles all over the seats. There was grimy dirt in the door handles and the vehicle stunk. They also left insurance information, names, policy numbers and phone numbers in the vehicle of previous people that had used the car. When I went back in to let them know how dirty the vehicle was two service people just looked at me like "oh well, take it or leave it" One of the service people even acknowledged that they were aware the vehicle was dirty. They said that was the last loaner vehicle but they had given other people nicer loaner vehicles while I was waiting for my vehicle to be checked in. I was extremely disappointed in the service all around for this appointment. I bought my vehicle from this dealership and do routine oil changes with them. Most of the time I receive decent service but there has been a few other times that service was poor. This time they really dropped the ball, enough so for me to leave a review.

RuthiH

14 de ago. de 2015

Just cut to the chase and found exactly what I was looking for! Got it all cleaned up and five away in it same day.

VWidman

9 de ago. de 2015

The service was fine, but I am sorry that they no longer vacuum out or wash the car. That was such a great help to me.

Newcar customer

20 de jul. de 2015

Steve, our sales guy was informative and never pressured us while shopping. He took time to help and give us space. This was important to us and when we presented price match, he helped us make our overall decision to go with Honda of Salem. He allowed us to test drive and look outside without pressure. This type of customer experience is important these days when there are so many options from internet.personally professional!

Delight Vogt

7 de jul. de 2015

Was very impressed with my whole experience, even to the wonderful coffee they have.Will Grenier was a true gentleman and made sure I was taken care of.Thank you for the great job.Delight Vogt

robert

7 de jul. de 2015

Even without an appointment they did the service when I drove in

Bob Tamura

25 de jun. de 2015

Outstanding service. No complain what's so ever. I believe Eric Bert was my service advisor. He impressed a heck out of me by advising my car needs tire rotation. If I wanted Honda to perform that task, it will cost $15 but Eric told me if I take it to where I bought tires, they might do it for a free which I did and I wasn't charged at all. I thank Eric for that. That's customer service at very best, I say..

Joe Michael Alexander

20 de jun. de 2015

I had to bring my Pilot in for a recall replacement of the air bag. I was told that the service would take about an hour. I made an appointment to come in and wait for my car. I arrived on time and the service was completed in under an hour, as promised. I obviously can't comment on the quality of the repair. The overall experience was completely favorable.

Linda

19 de jun. de 2015

Enjoyable experience, was satisfied we got a good deal and spent time learning the aspects of the car.

Rob J

19 de jun. de 2015

I want to personally thank Brandi DeAngelo of Salem Honda for helping me with my recent purchase of a used Mercedes C-Class! I originally began working with Brandi around a year ago as I was considering options for my next automobile purchase. While I was not in a hurry to make a purchase, I knew what I wanted to find and Brandi helped me look at options and opportunities at that time. During this past year, Brandi has contacted me on several occasions as something she thought would be of interest came into Salem Honda's inventory. While her suggestions were always appropriate and well received, they just didn't have my name on it. I was recently contacted again by Brandi when she told me that the car with my name on it was sitting on the lot and I had better hurry. When I arrived at the lot, I realized she wasn't kidding. While I didn't wake up that morning with the intention of purchasing a car, working as a financial advisor I know that when an opportunity comes up, I need to move. I spent the morning with Brandi test driving the car and discussing options. Brandi is great to work with and helped me clear my mind and think of the opportunity in front of me. She finally said, "Rob, when you're sitting in front of your clients with an attractive opportunity with low risk, how do you get them to not only recognize what is in front of them, but to pull the trigger and make the purchase...?". I smiled at Brandi and said "sold!" The purchase when through without a problem, I left with a smile on my face, and I'm still smiling today! You won't go wrong working with Brandi DeAngelo. I sure didn't, and I will again! Thanks Brandi!

commutingteacher

19 de jun. de 2015

Prompt service and clear communication made my visit for an oil change a positive experience. The new customer lounge was spacious and comfortable. The service coupons I received via email were also helpful.

Jill Neely

18 de jun. de 2015

Great Service! Love the new facility...quick turnaround.....

Rich

17 de jun. de 2015

Excellent service I did not have an appointment and Everything was done in 30 minutes

Susan Wiley

16 de jun. de 2015

I really appreciate the friendly and couteous staff that work at Honda of Salem. I also am very thankful that they are honest about the service I need done and what can wait to be done. Especially when concerning a future expensive service, they told me I could wait an extra 10,000 miles before it really needed to be done. The waiting area is a nice place to stay while service is being performed. The parts department helped me determine which windshield cover I needed to custom fit my year of CRV instead of just trying to sell me the one on the floor. This was my first visit to the new Honda of Salem.

G Warren

12 de jun. de 2015

I normally avoid dealerships and just buy on the Internet. It had been enough years since my last dealership experience I thought I would give Honda of Salem a try for my wife's upgrade to a new Honda CR-V. It was a very pleasant and stress free experience with no pressure unlike any previous car dealer experience I have had. I highly recommend this Lithia Motors dealership to anyone shopping for a car.

Ken

4 de jun. de 2015

Bought a new honda fit with a bad Blue tooth microphone. Lithia honda diagnosed the problem and fixed it conveniently for me, even though I had bought the car at a different dealership. Thanks to Will Grenier and Erik for a great job.

drmax

1 de jun. de 2015

Steve Dedominic was helpful, informed, a good listener and well organized. The gentleman who handled the finances was efficient and cordial. This was our second purchase at Honda of Salem.

Chris

29 de may. de 2015

Was just in for an oil change a week ago. Matt did a wonderful, polite, and professional job in getting my car in quickly. He invited me to have a cup of coffee at their state-of-the-art barista bar. I enjoy being able to watch the folks in the spotless repair shop work on my car. After only a short time, the oil change and tire rotation were finished and I was on my way. I am currently driving my 7th Honda over the last 30 years. ALL my Honda purchases have been through Honda of Salem! Can't beat the professionalism from Jeff in the sales department to MattIn the service center and all the many others!

Roger Sebern

29 de may. de 2015

Good service but it would have been nice if you would have washed the car like you used to do down on Commercial.

Wayne Delgado

23 de may. de 2015

Matthew Rader is the best salesman treating buyers like family. All the employees at Honda of Salem were a delight to work with and the facility is immaculate. No wonder they are one of the largest dealers on the west coast. I would give them 10 stars!!!Thank youWayne Delgado

Michele F

23 de may. de 2015

We got our oil changed. This was done quickly, which I appreciated.

John Lenssen

20 de may. de 2015

Excellent communication - friendly - timely oil change - clear recommendations for air filter and for getting rid of mice. The staff a Honda of Salem are consistently high quality.

Tyler

20 de may. de 2015

Positive experience buying a new Honda. We came back after purchasing a used car last year.

Tim

12 de may. de 2015

This was a great car buying experience. I was driving home in my new car within two hours.

Will G

8 de may. de 2015

I am very pleased with your new location. Even if I have to drive a little further, I still enjoy your service. Matt, the service tech is always very helpful and pleasant. I always have confidence when I get my cars serviced at Honda of Salem..

hybridman

6 de may. de 2015

The guys in the service department are alway courteous and do there best to get me in and out as quickly as possible. A special thanks to Rene.

Cuate

5 de may. de 2015

Brandi De Angelo was the nicest salesperson to deal with!!! She was a great listener, calm, thorough, and organized. We love our new car!!! It's getting around 26 to 28 miles a gallon!!!

jsolaw

4 de may. de 2015

I was very happy and impressed with my experience at Honda of Salem. No games, no gimmicks, just solid service and a thorough run-down of the deal I was entering. I dealt with several dealers before coming here - I would strongly recommend this team.

Jmccar32

3 de may. de 2015

If you don't take your car to Honda of Salem to get it services, who even are you? Robert Hellman is amazing and I would recommend this dealership a million bazillion times. :)

fish4fun

3 de may. de 2015

Very impressed by the service area at your new location and was greeted the moment I drove into the service bay. Rene' was very professional and personable. I came early for my appt. but he got me right in. Everything that needed done was addressed and done in a timely manner.

dmiller

28 de abr. de 2015

Clean and beautiful service area. All persons that came into contact with me were friendly and helpful. Comfortable sofas and nice TV to watch while I wait.

Buckeye

23 de abr. de 2015

We bought a 2015 Odyssey through the Costco program. Brandi Deangelo was our sales rep. She was knowledgeable and low pressure. We did not have to endure a closer.

savino68

17 de abr. de 2015

excellent customer service, clean facility, Awesome coffee maker espresso, Currently very happy with our purchase of the 2012 Honda and will recommend my friends and family.

m murphy

15 de abr. de 2015

Brandi Deangelo was both very helpful and personable with my husband and myself in purchasing our vehicle. We instantly felt very comfortable with her, from the first phone call making our appointment, until we drove our new vehicle off the parking lot. We were very impressed with her, first asking what we wanted in our vehicle, and going out of her way to make sure we received those options. Then she, again going out of her way, proceeded to inform us many of the options, little and big, the vehicle had to offer. Out of a score of 1-10, she rates a BIG 10!

Judi Tonks

9 de abr. de 2015

Loved the convenience of the new site off of Cherry, and the additional assistants getting cars in and out of the service area. I was a little disappointed that I had to go to John's Car Wash after for a free car wash, not really a fan of getting around in Salem.

Jason1013

8 de abr. de 2015

Jim was not only friendly and very knowledge on all the cars I look at and drove he was was very patient and none pressuring. Brant in financial was very respectable and explained every step of the process. These two guys made my car buying experience quick and easy and I will be back and I have already recommended honda of Salem to my friends and family. Keep up the great job.

Liz in Salem

8 de abr. de 2015

I appreciated how friendly the workers were. They were upfront about pricing and the length of time it would take to service my vehicle. The comfortable lobby and nice coffee was a bonus.

Joe

2 de abr. de 2015

Jeremy's response to my email request was upfront, competitive and no pressure. This is what I wanted and I got it! Thank you Jeremy and Jim.

Wes

31 de mar. de 2015

I appreciated Karen's attention to detail and help with getting my car transported home. Corinna in service was very helpful as I was not able to locate needed paper work, she readily tracked it down, I appreciated her kindness. Brad or Bret (in service) was very helpful with follow up on another detail. Thanks to all!

Efrive1

28 de mar. de 2015

My wife and I began to look at Honda Fits in early March. Stan Kucewicz greeted us and showed us the cars in which we were interested, including some pre-owned cars. He was very patient and helpful during our long deliberation and lengthy test drives. Stan was never pushy ant took the time to get to know what we needed/wanted. He helped me during a solo trip a few days later to drive Fits in different trim levels and explained the features of each very thoroughly. My wife and I returned a week later and Stan helped us purchase a new Milano Red Fit EX. He was very helpful throughout the entire process and demonstrated the basic set up of the fancy electronics before we drove away. Stan called to follow up a few days later to ensure we were satisfied and invited me to call with any further questions about the car. Overall, this was the best experience I've had with any car dealership. I look forward to utilizing their service department for maintenance.

Brent Halse

27 de mar. de 2015

I had the car serviced before I went on a trip. Everything was done properly and in a timely manner.

John Dulaney

26 de mar. de 2015

Service was performed quickly and completely. Service personnel were very courteous.

Larry

25 de mar. de 2015

As usual, the oil change was fast and the service folks very gracious. The new facility is great.

Meghan D.

7 de mar. de 2015

I worked with Matt Rader on the purchase of a used vehicle. He is very friendly and efficient, I was very pleased with my experience at Honda of Salem!

Salem resident

7 de mar. de 2015

We have had great service with repairs and oil changes. Charges were right on or slightly below estimates and the car was done on time usually earlier. Five stars.The sales department was a different story. My wife and I wanted to purchase an odyssey for our family including my in laws. We had limited time and explained this to the sales man. After 2 hrs they still had not given us a firm answer on our trade in or the price of the odyssey. We finally left to pick up the kids from school. I asked the sales man to call with the trade in value and a offer. We had other offers for $3500 dollars less but wanted to purchase local. We bought our previous 2 cars from this dealership but think we will be going else where.

CRV owner

6 de mar. de 2015

The service was fast, the new shop is beautiful but the actual service was a little less than careful. I had my oil changed and when I returned to my car it still had the oil life message. I had to go back in and get the service person to show me how to reset my display. Then I went shopping and after coming out of the store my low tire light was on. I had to drive back to the dealer and let them know that prior to rotating my tires (their idea) it was fine. The service person stated that he had filled them but forgot to "reset" the gauge. This wasnt a big inconvenience to me since I had not gone far but I live about 7 miles from the dealership and had I gone home and this happened I would have been very unhappy. I think it would be best to slow down and do things right the first time instead of trying to be fast.

Sandi

28 de feb. de 2015

The service technician was friendly and professional. I felt that his evaluation of my vehicle was honest and accurate.

Aaron

27 de feb. de 2015

The service department is fast, professional, and a 10 out of 10 in my book.

Mark Fennimore

22 de feb. de 2015

I went to the dealership for an oil change. The service was fast and friendly. While I waited for my vehicle the staff was courteous and made sure my needs were met.

Betty

20 de feb. de 2015

Great job by the salesman & Finance Manager. They worked with me for hours to get where we both needed to be in the purchase of my vehicle. My new car was explained to me in great detail in regard to all the settings I needed to make & what they did & let me drive around to get familiar with how the car handled. Super job!!

Katherine

16 de feb. de 2015

I was assisted by Mr. Stan at Honda of Salem. He was very well informed about the vehicles and very attentive to my needs. This was my first time buying a new car and understandably I was nervous. Mr. Stan was kind and patient throughout the entire process.I really appreciated Honda Salem having a guy with such knowledge and great experience.Thank you,~Katherien

Norm Koch

16 de feb. de 2015

You've spoiled me! But, why make this form so D___ complicated with all the length limits on titla and review?

jzel027

15 de feb. de 2015

We came in because of a vehicle we saw posted online. We were greeted immediately by Jesus, who knew the car we had come to look at and took us there. He happily showed my wife and kids the waiting area and offered them refreshments, and then he and I went for a test drive. The experience was very positive. Jesus was very knowledgeable and offered to get the answer if he was unsure of a question. He was never pushy for the sale and his primary concern was making sure we got the car wanted/needed so we would be happy with the purchase. He was extremely courteous, and made the overall car buying experience a very positive one. Would highly recommend him to anyone in the market for a vehicle.

Santha Still

9 de feb. de 2015

Love the new facility, and especially the personal attention given with every visit.

Ricardo

8 de feb. de 2015

Customer service is excellent, modern facilities is state of art and doesn't to long.

Cris503

7 de feb. de 2015

Jesus greeted me and my family he was nice and courteous. We had kids he showed us to the play are and offered us refreshments. He was knowledgeable when asked and if he didn't know he did his very best to get us an answer. Overall we had a great experience and I'd definitely buy my next car from Salem honda.

coopvegsea

4 de feb. de 2015

I stopped by today to get help on a drop-in basis. I had my driver's airbag replaced 2 weeks ago. At that time, I had all the belts replaced on my 2003 Honda Civic. A few days ago one of the new belts developed a high pitch squeal sound when I used my defroster. I was worried when Salem Honda moved from downtown to the new Parkway location recently that the close personal service that I have been used to for 10+ years might change. On both of my recent visits, I was able to get in and out in no time. All the advisors and technicians were very helpful and did a great job of explaining what was happening with my Civic regarding my airbag replacement and fine tuning the noisy belt. Big, big improvement on the waiting area experience! New facility, but the attention to professional details and personal caring are still there. Thanks so much.

Breezy Aguirre

1 de feb. de 2015

I had the pleasure of working with Brandi. As a single mom with two teens my time is precious, I was able to contact her, tell her what I wanted and how much I wanted to pay without ever setting foot in the dealership. She advocated for me and worked very hard to get the perfect car for my family and I at a payment that works. I never felt pressure or uncomfortable. Brandi made the whole experience enjoyable.

Chuck

30 de ene. de 2015

Great buying service. Our car salesman was extremely knowledgable and helpful in all phases of the transaction. The service department did a great job on installing after market products. I would highly recommend this dealership.

Kimberly Thomas

25 de ene. de 2015

I love the new facilities. Easy to find. As always, Matt Silbernagel treated me great. He addressed all my concerns and made sure my service was as quick as possible.

Andrew Studer

22 de ene. de 2015

We consistently expect and receive excellent care from this dealership - since 1994!

spitfireweezie

9 de ene. de 2015

Matt has been there for several years now and has been a wonderful person from the time I call him to when I bring any of my vehicles in for service. If it were not for him and his wonderful customer service we may go elsewhere, he is always so helpful and pleasant.

Susan

8 de ene. de 2015

I appreciate their timeline matter and being able to transport me to and from my home during the service. I always get the service I come in for and never asked to purchase something I don't need.

Chris Johnson

7 de ene. de 2015

Found they had a Touring CRV coming in...........I called the dealership, Matt took the call, kept in contact, we made the deposit............and the vehicle came in just as billed, and we bought it. All folks there, super nice, caring, and professional. The purchase of it was EZ, maybe 60 mins tops to go thru the whole process with them. Best part though, we live in Portland, so they drove up and picked us up, and took us down to Salem to get the CRV.............this is a dealership looking to sell cars and make the buyers feel good too. It's a great combo. We have additional accessories going on the CRV after about a week of ownership, so I am looking forward to seeing their new facilities down there, and our service advisors is spot on with the appt, phone calls, and customer service.

M R H

3 de ene. de 2015

I had scheduled an appointment but when I arrived, the service department couldn't find that it had been scheduled. Still, staff were able to accommodate me and did so in a customer service oriented manner.

brian

2 de ene. de 2015

Excellent service from this Honda dealership. Always a great experience when we use this service center. Thank you! This is the way businesses should treat their customers!

Dawn Schmaltz

2 de ene. de 2015

I have purchased my last 2 vehicles from Honda of Salem and take my vehicle there whenever it needs serviced. I have always been very pleased with how friendly the staff is and with the quality of service I receive. They do an excellent job and are very pleasant to work with.

Happy49

31 de dic. de 2014

What a joy working with Eli Gaspar. He made us feel comfortable from the start. The whole team worked really hard to get us more then a wonderful deal. Making it possible for us to drive off the lot in our new 2015 Honda Accord, something we only dreamed about when we walked in the showroom door. Thank you Eli for making it a wonderful day.

j47tonks

28 de dic. de 2014

Mat was very nice to work with and the work was done before the time he had stated, which allowed me to finish my Christmas shopping! Thanks.

James

26 de dic. de 2014

Go there prepared. Do your homework. You will find the staff validating your effort! They are more than accommodating to your needs!

MIKE PETERS

19 de dic. de 2014

Great experience !! One of the best dealership's I've worked with. Everything went smooth and got a great deal. Would recommend to everyone...

karen48

18 de dic. de 2014

Matthew Rader did a super job of quoting a fair price, answering questions, following up w/o being pushy during my initial contact through internet. When we were ready to buy, we made the drive to Salem where Matt greeted us, took us for a test drive, and completed all of the financial details within a couple of hours. Soon, were were on our way back to Portland with our new Honda!

coach4141

14 de dic. de 2014

Work was done fast & excellent. It was done quickly & I got the work done efficiently. Everything was done to my approval. I found a tail light that needs to be replaced & they will talk to the manager.

smpatton

14 de dic. de 2014

The service rep. explained items needed to be taken care of in near future. He explained things quickly as he knew I had an appt. shortly thereafter with no pressure. Very accommodating.

Mrs. Jeff Yost

12 de dic. de 2014

Excellent service. Everyone was helpful and friendly. Service was completed quickly.

jmperry64

5 de dic. de 2014

My first vehicle researched and purchased from my mobile. Used the Costco program and Scott responded inside 30 minutes. No haggling. Just a great price and a speedy transaction.

Sue

27 de nov. de 2014

I came in late in the afternoon for an oil change and during the check-in process learned that my car was involved in a recall. The part was available and was installed in addition to the oil change in not much more time. Great dealership. I would definitely consider purchasing a car from them.

Laurie

24 de nov. de 2014

I was very pleased with my experience purchasing my new Honda Fit from Honda of Salem. There was no pressure, our salesman Eli was professional and kept me informed of when my new car would arrive. I love my new car and will recommend Honda to all my friends.

Al Vanslyke

22 de nov. de 2014

excellent service the customer was always in the for front on the service needed.

Jonathan Durning

22 de nov. de 2014

Emergency repair was much appreciated (and the cost was less than expected!)

Bob Tamura

15 de nov. de 2014

Great experience! Fast and efficient service and very reasonable price. This was second time Chelsea Collins worked with me and I really liked her help. She was very good at what she does.

Lori Edwards

9 de nov. de 2014

I found car I wanted to see new Civic EX-L on the Honda of Salem website, requested a quote. I got a phone call from Scott Jacobsen within 10 minutes. The car was waiting for me to test drive when I arrived. My entire buying experience with Scott was very pleasant.I would recommend Scott and Honda of Salem to everyone.My experience with the finance manager was equally pleasant and quick.I had my older Honda serviced at this dealership and am so impressed with the customer service and look forward to bringing my new car in for service.I can't think of a single negative comment (except the facility itself needs updating).

Art Mauer

2 de nov. de 2014

I have been using this dealership since before purchasing my 2008 Honda Ridgeline in July of 2009.Nothing is done without consulting me first.They always keep me updated on what services or parts to think about in the future;such as tire and filter replacements.

Will Grounds

1 de nov. de 2014

I was very pleased with Matt and his customer service. I look forward to your new location in Dec.

MDStuder

30 de oct. de 2014

Excellent customer service - negotiation - trade in value. We now own 4 cars from this dealiership through it's history and do all of our service there! I have owned 5 Civics, 2 Odysseys, 2 Pilots and 1 CR-V. We plan to go back to Lithia when we need another in 2 years.

triron47

29 de oct. de 2014

Matt does a great job of providing information on all aspects of my car's maintenance. I rely on his opinions and experience. The oil change and car wash were done in less than 45 minutes, I was impressed.

cheryl.page.315

24 de oct. de 2014

Best experience at a dealership. We knew what we wanted and Eli made the experience easy for us. We didn't feel pressured and were completely relaxed.

Jerry Hoffman

24 de oct. de 2014

Took our used Honda Odyssey in for scheduled oil change and recall on fuel pump covetr replacement. Both were performed quickly but the fuel pump cover replacement left a strong fuel odor that didn't dissipate quickly. Dealer got me back in the next day & corrected the issue to my satisfaction.

Sandy Pickle

24 de oct. de 2014

These folks did a great job and got me in and out in a reasonable amount of time!

Tom

23 de oct. de 2014

I just had an oil/filter change. Quick, easy, efficient. Service personnel were all very professional. Cannot think of how Honda of Salem could have improved the experience.

Gene Haraldsen

22 de oct. de 2014

The only concern is the facility - but they are moving to a brand new one before the end of the year!

Tami Simpson

19 de oct. de 2014

Thank you for repairing my car for free when someone else caused the problem.

Scott and Rebekah

18 de oct. de 2014

Overall experience test driving the car and working with Pedro Marquez and Brandi DeAngelo went very well. They were knowledgeable and not pushy. Both of them were awesome. The buying process took a long time and we felt the cleaning of the car and gas could have happened while we were signing papers. Also, the person we met with for the financing was way too pushy with selling warranties. It really turned us off to buying a warranty.

Mike Studer

18 de oct. de 2014

We continue to be pleased with the accessibility and reliability of your service department.

Judy Holt

4 de oct. de 2014

It was a long process but we got the auto we are in love with.

Marque Haeg

3 de oct. de 2014

I had my oil changed and was totally satisfied with the process and customer service.

tsheaffer

29 de sep. de 2014

The lady on the right as I entered :Carina(SP?) was very gracious and helpful. The service was prompt and thorough also and the car wash was much appreciated.

Mark Vermillion

28 de sep. de 2014

The whole experience was quick and easy.Everyone was pleasant.

Ewlife

27 de sep. de 2014

I love being able to bring my car in without an appointment!

Monica Husby

22 de sep. de 2014

Lithia 's Service Manager is very good. She made sure our Pilot oil change and Pilot transmission service was completed, and car was washed. I was pleased because the service work was completed in less that the book time. Thanks!

Cathy Allen

21 de sep. de 2014

I received excellent customer service from Robert at the Service Desk when I brought my 2010 CRV in for an oil change on Thursday 9/18. I have ALWAYS received excellent Customer Service care from each one of the Customer Service Staff when I bring my vehicle to Honda of Salem. I feel however, that the Customer Service Center where the customer checks in is VERY UNSATISFACTORY. The space is very small and crowded and if there are more than two or three people waiting when all of the Customer Service Reps are already handling other customers it becomes very chaotic because staff personnel are coming and going through this area which causes the customers to shuffle back and forth trying to maintain a waiting line while staying out of the line of people traffic coming and going. THE CUSTOMER SERVICE CHECK IN/OUT AREA DESPARATELY NEEDS TO BE REMODELED AND UPDATED AND RELOCATED IF NECESSARY. HONDA IS SUCH A HIGH CLASS AUTOMOBILE AND THIS SERVICE AREA DEFINITELY DOES NOT MATCH THAT LEVEL OF QUALITY.

Florence Bajaj

21 de sep. de 2014

The service was completed promptly. Service staff was courteous and professional.

Larry

19 de sep. de 2014

We bought a very nice car and were quite satisfied with the respnse from the sales staff.

Anna

17 de sep. de 2014

I am proud to say I bought a car from honda/Lithia. The service department is always helpful and respectful. Keep it up guys!

nobody'sbidness

16 de sep. de 2014

Except for the recommendation to rotate my tires after only 1/32" difference in tread depth front-rear on tires that have less than 4000 miles of wear on them (unnecessary imo) it was, as usual, a 5-star service.

Pelbay

15 de sep. de 2014

I want to thank and commend how awesome and helpful Steve Dedominick with our recent Honda CRV purchase. My whole family drove to Salem Honda from Brookings Or and met Steve randomly in the parking lot after office hours. He didn't hesitate to talk to us and answers our questions.The next day we went back and test drive our new car. He was professional, friendly,helpful and down to earth kind of guy.Honda Salem has a lot of selection and colors of cars to choose from. We are very happy with our recent purchased. Special thank you to Travis Ward for his friendliness and professionalism... Thank you guys.We highly recommend Honda Salem to every customers in the Pacific Northwest....

Jason Clark

13 de sep. de 2014

Matt was topshelf on service. Guy who washed car afterwards, not so much. Nevertheless, 10 out of 10!! Service dept. is always the best. Thank you!!!

Judi

13 de sep. de 2014

I've had my car for 2 years and have always taken it to Honda of Salem for each service that I needed. I have found everyone there in the service dept. friendly and professional.

DAN REEVES

13 de sep. de 2014

Corinna was pleasant and efficient as usual. I was only in for a LOF and tire rotation but they got it done sooner than estimated. Thanks Team Honda!

Michelle

24 de ago. de 2014

I was extremely impressed with all of the Honda of Salem staff. Stan was the wonderful salesperson that worked with me and made the process simple and painless.

nataliefrajola

24 de jul. de 2014

We called to get some information about the vehicle we were looking for and Eli Gaspar helped us. After talking with him, we decided to visit the dealership to see the cars. He had many models and choices for us to look at, and very patiently helped us through all the questions. When we made the decision to buy, he helped us navigate through all the paperwork and got us into our new car in record time.

joe5674

18 de jul. de 2014

I want to thank Jim Gilbert for all of the help he provided with my vehicle purchase. I had a great experience and and will be a loyal customer from now on. The whole staff was friendly, honest, and extremely helpful.

pamfix

28 de jun. de 2014

After a bad experience at another Honda dealer I emailed Salem Honda. They chatted on line and called me back immediately. They did not hesitate to offer a price match and made me an appointment to come in. I have to say, I have never met nicer car salesmen in my many years of going through what can be a horrible ordeal for women. From Eli my salesman, to Jeremy the manager, to Brandon the sweet finance guy, they were all terrific. They not only matched the price I brought in from another dealer they even agreed to my request to discount an accessory I wanted. The whole process was easy, stress free and enjoyable. Did I really just say that? They helped me find all the documents I needed and Eli even sat in the car with me explaining all the cool devices like Bluetooth, mp3, navigation, heated heats, auto lights etc. The dealership closed but he stayed in the car until I knew how to make a call and program my GPS. He was above nice in my book. They all were. I feel very fortunate to have a dealership that has people I now consider friends. If you want to be well taken care of, get a great deal and feel special then I highly recommend this dealership.

Pam

28 de jun. de 2014

Wow, what a difference! After a bad experience at another Honda dealer I emailed Salem Honda. They chatted on line and called me back immediately. They did not hesitate to offer a price match and made me an appointment to come in. I have to say, I have never met nicer car salesmen in my many years of going through what can be a horrible ordeal for women. From Eli my salesman, to Jeremy the manager, to Brandon the sweet finance guy, they were all terrific. They not only matched the price I brought in from another dealer they even agreed to my request to discount an accessory I wanted. The whole process was easy, stress free and enjoyable. Did I really just say that? They helped me find all the documents I needed and Eli even sat in the car with me explaining all the cool devices like Bluetooth, mp3, navigation, heated heats, auto lights etc. The dealership closed but he stayed in the car until I knew how to make a call and program my GPS. He was above nice in my book. They all were. I feel very fortunate to have a dealership that has people I now consider friends. If you want to be well taken care of, get a great deal and feel special then I highly recommend this dealership.

Susan

25 de may. de 2014

Thanks to Tony Owings, our new Honda Accord purchase was simple and easy. If you're looking for the right information and someone with patiences, ask for Tony! It took us a while to decide on the exact vehicle we were looking for, but Tony helped us every step of the way! Thanks Honda of Salem for hiring him.

Marykobida

22 de abr. de 2014

I would like to say thank you to Matt Rader. What a valuable team player you have. Matt was awesome and made me feel important.

timothystevens37

8 de abr. de 2014

I have had rather unpleasant experiences at car dealerships in the past, but this was the exact opposite. Friendly service, upfront and truthful advice, and genuine down to earth conversation all made this experience the best one I have had to date. Both Matt and Mike were tremendous, and I absolutely plan on coming back for a future vehicle one day. I will be recommending their services to anyone I know that needs a vehicle. Thank you again!

fernncindy1

5 de abr. de 2014

Pedro gave my wife and I great costumer service, no pressure, showed us different options of cars that fit our budget. Very happy with service.

1CoolTruck

22 de mar. de 2014

Second new car I have purchased here. Jeff takes the extra time to make sure all questions are answered and he is easily contacted via texting which is super important with my very busy schedule. All new car prices and trade values line up with industry standards and KBB so I dont feel like I have to do battle to get a fair shake. Dealership is also willing to work with creative incentives to close the deal which makes buying here and working with Jeff a win win every time. Thanks so much!

MaddyAl

15 de mar. de 2014

I came to Honda of Salem after a horrific experience with Skyline Ford. I really didn't want to feel pressured into purchasing a vehicle, let alone the wrong one. Brandi was professional, informative and easy going. I came back to Honda the following day, had the vehicle checked out by my mechanic and bought it! They've won me over as a long term customer and I will always recommend Honda of Salem!

tako

4 de mar. de 2014

We were very comfortable from the beginning through the end of our negotiation for price. Eli is friendly, thoughtful and a good sense of humor!

Fit2BTied45

22 de feb. de 2014

Would I recommend Randy Galvin as a Sales Representative, definitely YES!!! He is the most honest, polite, non-pushy, decent and fair sales representative in the entire dealership. He deserves a position in the company as Sales Manager or higher. He is smart, funny, and just an all-around nice guy. Hats off to Randy! If you want the best experience at Honda of Salem, ask for Randy Galvin! He was kind, courteous, hard-working, and straightforward with me about the new cars and my used car.

ellbell

14 de feb. de 2014

Brandi has that perfect combination of professionalism and great personality that puts people at ease and makes something like buying a car much more fun.I felt confident in the process because Brandi is incredibly knowledgeable and efficient, and I appreciated the way she quickly and easily walked me through every step, and made this car purchase way easier than I ever could have imagined. I am completely happy with the entire experience, and continue to recommend them to friends.

Lloyd

14 de feb. de 2014

I experienced buying from this car dealership and the sales person helped find us a car and get it financed. This was a one time visit there and it was taken care of. I would return to buy another car when needed. ASK for BRANDI.

Katherine S.

10 de feb. de 2014

Even though the car I was interested in didnt pass their inspection process I will continue looking for cars at this dealership. The number one reason is their honestly!

rdrigz77

9 de feb. de 2014

The whole experience from when we first arrived until we drove away with our new car was absolutely great. Our questions were completely answered, Pedro listened to exactly what we were looking for and found us a great SUV. We were very pleased with Mike's ability to "work magic" in the finance department. Thanks again for a wonderful experience at Honda of Salem and we will definitely be back in the future and recommend your services to others.

Sandra Nelson

5 de feb. de 2014

I came to Honda of Salem with no intentions of buying a car. I am a college student and I was trying to figure how much a car would cost and how to fit into my budget. Brandi was the salesperson available and when I explained the situation I was in she was totally understanding. At no point did I feel pressured to buy a car or feel like I was an inconvenience to her. She walked me through what was important to look at when trying to find the perfect car. I left that night after about an hour and a half of talking. A few days later, after looking at other dealerships, I returned to Brandi and she excitedly approached me saying that they just an amazing car perfect for what I was looking for. She was going to call me later that day and had it in the back waiting. After talking about payment options and test driving I left with a 1998 Honda Accord. My first car and I love it! If you are wanting to have someone looking out for your best interests Brandi is the Best by far! Thanks so much for your help!

Kiki

5 de feb. de 2014

I have been searching for a car for a few months and I wasn't finding what I was looking for in the price that I wanted. I had an extra hour and decided to stop by the Honda of Salem. I described what I was looking for for the price that I wanted. Amazingly enough she showed me 2 cars and I left in one of them. She is Super helpful, a great listener, and knows her cars! If anyone is needing a car Brandi is the one to go to!!!!

Nikki Z

30 de ene. de 2014

We were in the market for a Honda Odyssey and went to the Honda dealership down the street. Brandi greeted us at the stairs after we scoped out the Odyssey we liked. Brandi was friendly, professional and full of information about the van. If she didn't have the answer she was quick to find it. After a test drive we started to talk numbers, when I spotted the Civic Si on the show room floor. She quickly got numbers for the Odyssey and the Civic and we walked out of their with two cars and a great deal. It was all a pleasant, no bull experience. We would recommend Brandi for all car purchases.

cswayze

20 de ene. de 2014

Tony was AWESOME! He had a list of cars to show me before I even showed up to the dealership. I was fairly certain as to what I wanted, and he made the process quick and easy. He took the time to listen to what was important to me, and he was very knowledgeable about the cars available to me. Tony was friendly and easy to talk to. I left with a 2012 Civic that I am completely in LOVE with, and I could not be happier with my decision to go to Honda of Salem.

King J

8 de ene. de 2014

My sales person was awesome. Ask for Brandi!! I hate buying cars and the dealership game. Don't believe them when they say they are selling for less then they paid for it. That is never true. They all say it and if that were really the case they wouldn't be able to stay in biz very long. That being said my Civic was aggressively priced and they gave a little (barely). If it had been a manual transmission I would stayed all night till I got the price I wanted, but I love the car and will go back for more!!

Rev: Luis Maceira

4 de ene. de 2014

The Sales Team I dealt with at Honda of Salem, were the best I've had the pleasure to work with. Especially Brandi, the sales lady. She was well informed, upfront with everything. Brandi was also up to date on the car / cars I was looking to buy. However all the team members were very willing to help, no matter what questions I had, from financing, warranties, maintenance etc. I have worked with team in other dealerships, but not like Brandi team. Any friends of mine that would be looking for vehicles in the future, I would be happy to know that Honda of Salem would take very good care of them. Rev: Luis Maceira

susanmuir

14 de dic. de 2013

I've been to several car dealers in the past couple of months and was pleasantly surprised by my experience at Honda of Salem. The staff were knowledgeable, helpful and reassuring. At several other dealers, the sales reps were so sleazy that I didn't even want to shake hands with them. The guys at Honda of Salem just seemed like men doing their jobs--which involves salesmanship but not too heavy handed and definitely pleasant about it. I've already recommended the dealer to a coworker.Susan, happy Accord owner

Jane, Acura owner

25 de oct. de 2013

Didn't get quite as much as I hoped on trade in, but all other aspects were great.

David Siefarth

25 de oct. de 2013

I just but a used Honda Accord from the dealership on Saturday. I went there on a very limited budget and the sales lady that helped me worked at finding exactly what I needed at the price I could afford. Her name is Brandi and I would recommend her to anyone looking for a new or used Honda. She sold me what I could afford and I have no buyers remorse. Thanks

traveler45

21 de oct. de 2013

I found my experience with Honda of Salem to be like the old days. The dealer was fair, honest and easy to work with,not that high pressure you get at some Dealers. See Brandi Deangelo to purchase your next automobile. Richard Berreth

rramirez02

19 de oct. de 2013

They did whatever they could with what I had to offer to get me into the car that I wanted. Went above and beyond my expectations! Definitely recommend them!

MeiSong

4 de oct. de 2013

Very great service! Eli is so nice and give me the very reasonable price for this lovely Honda CRV. Strongly recommend this car dealer. If you want to buy a car, just call Eli.

leono

26 de sep. de 2013

Ms. Brendi Deangelo is friendly and professional. She was very helpful for me, she gave all answers on my inquires about the car I purchased. I highly recommend customers to do business with Ms. Brendi.Leonid Pereplyotchik.

tbrush

25 de sep. de 2013

My complaint is that they would not accept a credit card. I do not carry a checkbook or cash with me for an expense like this; I always use a credit card for all my purchases. However, Matt Perry, general manager, did allow me to put $10,000 on my credit card as an exception on a $18927 charge, so I sent a check for the balance the next day.

wamcar

20 de sep. de 2013

I am extremely pleased with my experience at Honda of Salem. I went in on a Sunday to look at Honda Accords. Brandi Deangelo met me right away and showed me a few cars that she thought I would like. The first Accord she showed me was the Accord Sport model - I took it for a test drive and fell in love with the car! I came back a few days later with my car to trade in and bought the Accord.

CRV Man

27 de ago. de 2013

With the employee pricing going on, the guys at Honda of Salem made it so easy to buy our CRV. Thanks