Shanika Johnson

22 de jun. de 2016

I just want to say thank you to Erin . Liber for helping me out. She turned my nightmare around to sunshine.I thank God for sending you my way. I explained my situation to her and she walked me thru how everything would work. I owe you lunch Erin lober and thanks again for being so helpful. Sincerely shanika j

kane3022

21 de jun. de 2016

Ms. Lober was very helpful and very attentive to my needs.she is one of the best in business went it come the service on your car. Erin is very,very good,

Richard

20 de jun. de 2016

After driving a Honda Accord for ten years, I wanted to purchase a SUV, and the Pilot was one of four vehicles I was considering. Due to my vehicle service experience with Erin Lober, the most important criteria in the purchase of a new vehicle was to continue having Erin Lober as my Service Advisor. I am in sales and spend half of my life in my car, and I need that time to be worry-free. Erin's advice allowed me to get 267,000 miles out of my Accord (it was in fine shape when I traded it in, but I wanted the SUV). She thoroughly answers all of my questions, brings the mechanic out to talk to me, and always explains which work is necessary now and what can wait. If I am in a bind with time, but need my car serviced, she always gets me an appointment, even at the last minute. After 80,000 miles on the Pilot so far, it still runs like new, thanks in large part to following Erin's advice. I know Erin absolutely cares about doing what is best for me. She is invaluable and irreplaceable.

OM

20 de jun. de 2016

Ms. Erin Lober is the primary reason my family continues to own Honda vehicles. Anybody can sell a vehicle, but the "proof-in-the-pudding" is the care and quality of service experienced by the owner that makes or breaks a dealership relationship. Erin has been steadfast in providing the personal touch that both humanizes the experience as well as assuring the best possible service results. She is the dream employee that every business management team needs to be the direct customer "face-of-the-business." Bad news travels like a flashfire in the public domain, and Erin gives 120% to her job to ensure it doesn't happen on her watch. Mile One and Honda USA should have special recognition for such outstanding employees as Erin Lober.

Happy Service Customer

20 de jun. de 2016

First time receiving service and Mark made the process very easy and painless. The most friendly service guy I've met :-) I'm happy I chose heritage Honda!

Deirdre J

17 de jun. de 2016

We received wonderful service from Bob Stroud at Heritage Honda. He was available when we needed him, helpful always, and really listened to what we wanted. He helped us find what we wanted without any trouble or any pressure. And we are delighted with our new Honda Accord. We would definitely recommend Bob and Heritage Honda to anyone considering buying a new vehicle.

beaglepup8989

17 de jun. de 2016

I purchased my 2016 Honda Crv Touring in August of 2015. Since I've had my Crv, I have encountered no issues at all. Rick Jager & Derrick Showacre were fabulous when I purchased the Crv. Erin Lober had always taken excellent care of my previous Honda Civic. I always had the Civic & now the '16 Crv serviced at the Parkville location. The service department is second to none. My Honda's were always taken care of immediately. I can sleep with the satisfaction of knowing my Honda's were serviced by factory trained technicians & Honda parts. As with my previous Civic & now the '16 Crv Touring, Erin Lober Is the Service Advisor who always looks out for me when I return. Thank you everyone for making my life easier & worry free. Best Wishes to all!

Satisfied Customer

16 de jun. de 2016

We always appreciate the service we receive from Erin Lober. She is always professional and friendly. She helps us keep our cars in tip top shape!

Dee

15 de jun. de 2016

I stopped at Heritage Honda (with no appointment) to see if someone could help me sync my cell phone with my car. Erin Lober (a sales advisor) was there to help. Excellent customer service and she hooked me up in no time at all. Thanks again Erin and Heritage Honda for excellent service!

Dana R

14 de jun. de 2016

Geez, getting your car repaired is not what you want to do, but the service at Heritage Honda was great. Mark Sowder explained everything that needed to be done & everything was completed timely. I'd recommend the dealership to anyone

Ashley Flowers

10 de jun. de 2016

Lou was the best!! He did everything and then some to put me in a car I wanted. A first time buyer with no cosigner!

car

31 de may. de 2016

I had a Wonderful experience with Derrick Showacre. Very impressed with the time he took to show me the difference with many cars and always with a smile, Straight forward with any questions in regard with my New Honda Civic. I had a TRUE SALESMAN worth sending my family and friends to.

Bkambull

27 de may. de 2016

Excellent customer service! This is my second car purchase from Heritage Honda in 3 years and it won't be my last. Tim Meade (sales) and Dustin from finance were fantastic, great personalities. I got a fair price on my new car purchase and my trade-in. Tim and Dustin made this a pleasant buying experience, something I've only encountered a few times in my 30 years of buying cars. Keep up the great work. Go to Heritage Honda in Parkville for your next purchase, you won't be disappointed. Heritage Honda makes deals work, when other dealers won't. -Bryan C.

Brother Myles

27 de may. de 2016

Rob helped make sure we picked the right car and features for our needs and budget without any pressure or haggling. We decided on a CRV EX and we are very happy. Rob found the exact color we wanted and had it ready and us driving it quicker than I imagined.

Aimsz

25 de may. de 2016

My Heritage Honda Parkville 2014 CRV has taken me 20,000 miles so far...looking forward to many more happy miles together. Thank you Rob Jacobson for getting this journey started (my best car-buying experience ever!)

JT

25 de may. de 2016

Working with Rob Jacobson was fund and rewarding. He's knowledgeable, friendly and helpful. His assistance with my vehicle your was fantastic and I will certainly find him on my next purchase or recommend him.

BluecarCarol458

25 de may. de 2016

After several weeks of looking for a new vehicle, we decided to go to the Heritage Honda Parkville. Mr. Lou Persico was our sales person. He did not pressure us and answered numerous questions we had about the vehicle, options and financing. He as very patient with us. After working out a deal that was acceptable to all involved, we purchased our 2016 CRV.

Corey

24 de may. de 2016

Dealing with Gary was a pleasure. He took of everything and it was as smooth as could be. I recommend Gary for any future purchases.

Billy G

24 de may. de 2016

I recently went the Heritage Honda Parkville location and left there feeling like I was family. It was my first new car purchase in Maryland as I just moved to the area in August. Originally went to look at the Pilot but when that didn't work out I set my sights on a 2016 CR-V EX . Well from start to the final handshake I never felt so comfortable dealing with people . Lou Persico was my first contact and he did everything he could including getting my grandson crayons to occupy his time while we hashed out details. Lou was so willing to discuss the pros and cons of many of my many requests. After a few hours of chatting my hopes of purchasing a new vehicle became a reality. Chuck, the sales manager, also played a large part in our "family decision". I have had the car 4 days now and can honestly say I have received numerous calls and emails checking back on how things are going thus far. My answer was the same with each contact " amazing". Without reservations I would recommend anyone looking for a vehicle to try Heritage Hona Parkville first and. I really believe they won't have to go anywhere else. Thanks againBill

Phyllis

23 de may. de 2016

Had an issue with the AC fan. Appt started on time. Parts were preordered. Repair finished in the time I was told. All questions answered.

Phyllis

17 de may. de 2016

Painless buying experience coupled with being able to call for assistance for the life of the car makes Gary Burlage & Heritage my go to when I need a vehicle.

Melanie

17 de may. de 2016

I've purchased 2 cars from Gary at Heritage. Both times, the experience has been great. No pressure from him and he is very knowledgeable. I have recommended several friends to Gary and they have all been extremely pleased. I won't go anywhere else.

craigf

14 de may. de 2016

I will shop at Heritage Honda Parkville forever. Gary Burlage is the reason I keep coming back! Best place to do business. In and out!

Dougstoys

10 de may. de 2016

Was highly pleased with cashier/ receptionist service.. Ruth A... At Towson..Very friendly and helpful !!!she is always a pleasure to deal with when I visit this Honda Service Center

AyannaJohnson

6 de may. de 2016

I actually went in to get my Accord looked at and drove in a brand new 2016 Honda Civic. Blake asked me how I felt about trading it in. That was the best idea. He got me over to Jeffery Beck and he was AMAZINGG.. He helped me out so much. He was caring, friendly, and very helpful and I couldn't thank him enough. He followed up with me today and asked how everything was. That is greatly appreciated. Thank you Herritage Honda Parkville for making my experience as awesome as it was..-Ayanna

33Megan33

30 de abr. de 2016

Excellent experience purchasing my Honda Pilot EX-L from Heritage. Todd Pegler was our sales associate and he was fabulous. The reason for only 4 stars is that the Pilot did not deliver when we were told, it was pushed back for a few weeks, with the dealership only being able to tell me that inventory showed it was there, but it was still waiting on the car hauler. I get that it was out of their control and Todd was communicative and professional the entire time between when we ordered it and when it delivered. Great customer service, great communication and professionalism on all parts. I would definitely recommend Todd as well.

HeatherH

7 de abr. de 2016

I just bought my 4th Honda Civic from Heritage Honda last night. I have consistently had positive experiences. I find the staff to be patient and trustworthy. I felt comfortable asking questions and was treated respectfully by everyone I talked to. I am very satisfied with my purchase. I would highly recommend Heritage.

dlcoop

24 de mar. de 2016

From the moment of my arrival, I knew I was in the right dealership! Tony Grant, Used Car Sales Manager set me at ease that he would make every attempt to ensure I felt comfortable with any deal presented. Rob Jacobsen, Sales Consultant was super knowledgeable of the HONDA product I was there to purchase Bill Starr, General Manager walked the floor to greet me and asked if I needed anything to make my car buying experience better. Seth Bond, Finance Manager was great in his recommendations to protect the technology in my vehicle. Overall very professional staff, helpful and the know the product they are selling.

KirtMunden

14 de feb. de 2016

I received excellent service from Heritage Honda service department. The Assistant Service Manager, Dora Norman was extremely helpful to me. I would highly recommend their service department.

OldsguyRandy

23 de ene. de 2016

I'm very pleased with my experience purchasing a new 2016 Honda Odyssey from Heritage Honda, Parkville, Md. I contacted a couple of other Honda dealerships in the area, but made my decision to deal with Heritage Honda because they agreed to sell the Odyssey I wanted for the price I wanted to pay. The sales consultant, Jamie Caslin, was great to deal with and very knowledgeable of the vehicle and terms with the purchase. I would recommend requesting him should you decide to visit Heritage Honda, Parkville, Md.Randy - Bel Air, Md.

Abigail.Selway

16 de ene. de 2016

Derrick was fantastic! I went in knowing exactly what we wanted and that's what Derrick helped me get! The process was extremely painless and straight-forward. After I bought the car, Derrick showed me a lot of the features and made sure I felt comfortable in the car before I left. Would definitely recommend!

Chris - Nottingham, MD

15 de ene. de 2016

I had a very positive buying experience with Heritage Honda Parkville, this was the most comfortable I have ever been buying a car. I wasn't even ready to officialy purchase a car but I got an excellent trade, discounted internet price for my CRV, and my salesman was fantastic....so I bought! Ask for Jamie Caslin! I usually dread buying a car....not this time! They honestly did make buying a car a very pleasant experience!

tia2maia

13 de ene. de 2016

I just bought my 2nd FIT here. Ken Davis was my sales rep 7 years ago and I liked him so much that I specifically came to HH Parkville to work with him. He worked tirelessly to find me the elusive manual transmission FIT.I could not be happier!! I will continue using Heritage's service dept. for maintenance . They did a great job with my 1st FIT .

saxy46

13 de ene. de 2016

I purchased my car at the end of the year during the car deal frenzy. Things were hectic and busy at the dealership. We never felt rushed, never felt uncomfortable, and were treated like we were the only customer in the place. Our experience made car buying easy. We would highly recommend Rick Jager as your salesman. He really cares about your needs and making sure you are satisfied and get what you need. Rick was very patient with us as we went through various cars, test drives and negotiations. The negotiations were very painless as well. In the end, it was a win/win situation where we were happy with the deal we received and the dealership was happy with our business. I would recommend Heritage Honda when the time comes for you to look for a new car.

Walter2016

11 de ene. de 2016

My sales experience was great! Reginald Snowden is a great salesperson who took time to explain and answer every question I had. My new car from Heritage Honda was truly a pleasant experience.

Sroden12

9 de ene. de 2016

Rob Jacobson at Honda Heritage in parkville helped me to buy my very first car! He was very patient showing me the ins and outs of each car, quick with the paperwork once I chose, and friendly the entire time! I would definitely recommend asking for him the next time your ready to buy a new or used car. I love my brand new 2016 Honda Fit, it is the perfect fit for me. He even made sure to follow up after my purchase, which was super sweet. Thanks Rob and Honda Heritage!Sarah Roden

2016 Accord AAA

8 de ene. de 2016

I had an excellent buying experience at Heritage Honda in Parkville. I am grateful for the patience and excellent customer service that I received from Rob Jacobson. This is my second Honda purchased at Heritage Honda in Parkville and I plan to return. I am definitely recommending Rob to co- workers and friends because he was very pleasant and knowledgeable.

B.R.

2 de ene. de 2016

Wonderful experience! Reggie Snowden found us exactly what we were looking for: a used Honda Accord with very very low mileage. Reggie was very knowledgeable, friendly, and professional. Seth Bond helped us with our financing and was very friendly, thorough, and professional as well. Was very pleased with Heritage in Parkville. :)

Robinr

31 de dic. de 2015

A great car buying experience. Friendly and knowledgeable staff. Enjoyed working with Derrick Showacre, who located an HRV from another dealership for my purchase today.

Stsvt08

31 de dic. de 2015

Heritage Honda Parkville saved me time and money. After hours of searching online, I determined this was the best price I was gonna find, and Derrick made buying a simple process.

indian111

31 de dic. de 2015

Terrific car buying experience. very friendly, knowledgeable sales person who knew the product, and most importantly listened to me. I bought exactly what I was looking for.

NASA80

30 de dic. de 2015

This dealership is worth avoiding. Their sales tactics are dirty and underhanded. It worth going farther to deal with a better dealership. On the Edmunds website has a list of 'signs' of a bad dealership. From my experience, Heritage Honda, Parkville matches a number of characteristics on this list. #8 Using 'Ad Cars' as bait and switch. On our first visit to the dealership, the advertised car we were going to look at that was suddenly no longer available. #6 They try to 'switch' you from the car you want to another. Our salesperson MARIE SMALLS fits this category. When we told her what we wanted, she immediately took us for a test drive in the car that she wanted to sell us which was very far from our specifications. This happened more that once during our dealings with her. #4 Your salesperson demands 'follow me' or 'wait here'. We had them play this game with us several times. #2 Your salesperson suddenly disappears and another takes over. This happened immediately when we first got to the dealership and were unfortunately passed off to MARIE SMALLS. #1 Salesman are hanging around out front of the dealership salivating. Definitely.Besides being given the typical bad dealership runaround, we were also basically lied to by our salesperson, MARIE SMALLS. We were negotiating a price on a car and she implied that she would agree to our offer in order to get us to come out to the lot again. In the rain. In bumper to bumper traffic. When we were getting ready to close the deal, she started giving us a hard time about financing, even though, we already have a car loan through our bank. She immediately started trying to talk us into buying a different car through their financing. Eventually we asked to see the manager.At first she sent out, TONY GRANT. He is a real lowlife. He acted rude toward us and then immediately disappeared. This is a really dirty, underhanded manipulation tactic worthy of only the worst dealerships.After a second request, MARIE SMALLS sent out who I can only assume was the real manager. This part could be a part of the Edmunds 'bad dealer' list. #7 You're talking with your laid-back salesman when a big scary guy suddenly comes in and sits down across from you. JIM ROLAND definitely fits this category. I'd be willing to bet that he is part of their intimidation tactics, but, I really want to call him out for being a really incompetent manager. Either JIM ROLAND is a really inept as a manager or he is a really sleazy manager. Sleazy for letting his employees get away with the sales tactics they tried to pull on us.BOTTOM LINE: Avoid doing business here at all costs.

jaubrey

29 de dic. de 2015

My wife and I entered into a lease agreement for a 2015 Honda Civic to be used by our daughter. We were quite pleased with our experience at Heritage Honda. We were addressed promptly and all of our questions were answered. We were not pushed in any way and our sales agent, Ken Davis, explained all of our options very well. We feel confident that we got a good deal. Very pleased.

HondaGirl16

28 de dic. de 2015

I purchased a new 2016 Honda CRV for myself for Christmas. Salesman, Anthony, was Professional, knowledgable, with straight talk without the typical cars salesmen heavy pressure that was a sure turnoff to me at other dealers.Anthony had the balance of listening instead of forcing something I didn't want. My husband and I drove off the lot feeling pleased instead of feeling suckered. He even helped us clean out the old car and program the audio. The service was smooth and excellent! Anthony provide professional communication from beginning to end!

Beverly bromley

28 de dic. de 2015

2nd review, my overall experience was great, the finance manager, Seth Bond was excellent, he answered all of the questions and it did not take long for the process and I was out of his office in no time at all. Thanks again,

Marsha

22 de dic. de 2015

Gary Burlage is an excellent car salesman. He showed me a variety of cars, gave me the important points on each car, answered my questions and allowed me to test drive each car I was interested in. We had a friendly discussion about the positive points of each Honda I was interested in and how Heritage Honda has their own repair shop that is top notch. I felt very comfortable and welcomed in the Harford Rd dealership and would not go to any other Honda dealer. Thanks Gary.

Jen

18 de dic. de 2015

I heard about Parkville Honda from a friend and went in on a recommendation...No wonder! Jamie (my salesperson) who was almost like a friend immediately took such good care of us! Answered all of our questions for weeks!!!! Before I sculpt committed to buy my pilot! He never once hassled me or lied or pressured me to buy! He just assured me that I was the one that needed to make the decision and that I was in fact making the right decision for myself! He showed me how every single control worked and that made me love the car even more! I have had it for a month now and it's the best decision I have ever made! Thanks again to everyone at Parkville Honda! But especially Jamie!

KimS720

18 de dic. de 2015

I purchased my Honda CR-V from Gary Burlage. It was a great experience. Gary is professional, responsive and friendly. I have recommended him several times to friends. I will buy my next car from him as well.

momscar

18 de dic. de 2015

Todd Pegler was very professional and was able to meet my needs for my Mothers new pre-owned Honda Civic, He was very patient and even went to her house and picked up her old car and went over her new car in more detail. He did not push us and made the transaction very easy. I would highly recommend you reach out to Todd if you are looking for a trusted sale person to help you.

Captain Black

17 de dic. de 2015

First time I dealt with. Mr. Burlage. His expertise and technical knowledge of the vehicle was amazing. I especially appreciated his help with my aftermarket concerns

Phyllis

17 de dic. de 2015

I've bought 4 vehicles to date from Gary Burlage and he rocks. Very knowledgable and Srinagar forward. Always a good experience. And the follow up is great too

goodie123!

17 de dic. de 2015

MY EXPERIENCE WITH HERITAGE HONDA PARKVILLE WAS AWESOME. YOU MUST ASK FOR JEFFERY BECK! GREAT SALESPERSON. HE'S PROFESSIONAL, PATIENT, AND DEDICATED!! GREAT JOB JEFF! ??????

Heather

16 de dic. de 2015

We currently own 5 Honda vehicles, all of which have been purchased through Gary Burlage. He is great to work with and has listened to what we need in a vehicle and has gone above and beyond to find us what we needed. He is professional, knowledgeable, and continously checks in with us to see how we are doing. We have recommended him to friends of ours who also purchased a vehicle from him. The next time we need a car, we will call Gary!

Chadder

16 de dic. de 2015

After driving a '95 Honda Accord for the past five years, I decided it was time for a new car. I went to Heritage Honda because of their great reputation and especially Ken Davis. He is professional and knowledgeable about all the cars on the lot. He has helped put five different members of my family in new cars over the years. There was no pressure to buy. He let me take my time to decide which vehicle was right for me. We got to an agreement on terms without too much back and forth. I am so happy with my new CR-V. If you're shopping for a car, I recommend going to see Ken Davis at Heritage Honda.

Rebecca

15 de dic. de 2015

Just purchased my 3rd Honda from Heritage Honda. Gary Burlage is always extremely helpful, professional, and knowledgeable. He listens to what I am looking for in a vehicle and always finds me the perfect match. Love the service at Heritage Honda.

Jerry/Jen Davis

15 de dic. de 2015

My wife and I needed a new car in a hurry. We went to visit Heritage Honda. Gary Burlage was very patient and very educated. He went above and beyond to help us get the right car at the right price.Thank you Gary. We are extremely happy with our car and your service.Jerry/Jennifer Davis

Melody

15 de dic. de 2015

As our family was growing, we needed to trade in our trailblazer for a minivan. We only could afford so much. So we came back to Gary. He was able to work everything out and we left in our new minivan! This is our 4th time buying a car from him. He's like family!! Lol.

blauer55

15 de dic. de 2015

We have purchased a couple of Hondas from Heritage Honda/Parkville. Our sales consultant was Gary Burlage. Gary is extremely professional, helpful, and not too pushy when it comes to dealing with customers. He made the entire process easy and painless. When we are ready to purchase another Honda, we will definitely ask for Gary.

JimmyRiley7808

11 de dic. de 2015

From sales to management to finance, I couldn't have asked for a better experience. I bought 3 Hondas through this dealership, and I'll definitely be back.Thanks Tim.

sherteza

10 de dic. de 2015

I've bought so many vehicles there and have always received great service from sale to maintenance. Always love going there and love Hondas. They really seem to appreciate our business.

howardmd43

5 de dic. de 2015

I had a great experience with Reggie Snowden. He is very knowledgeable and he did a great job of getting me through the mounds of paperwork so i could get my new car. I am very happy withe the service i received from Reggie and from the lady in the finance department. today.This is my second vehicle i bought from their and i helped m,y niece buy one from there too.

klaflamme

27 de oct. de 2015

Awesome place to buy a car! The process of buying my first car (a certified 2013 Civic) was a breeze. Jeff Beck was great to work with! He definitely cares about building relationships with his customers. He worked within my price range to get me into the perfect car to fit my needs. He was up front about all of my options and walked me through everything I needed to know. I am thrilled with my new car and will definitely be back.

lianasullivan

28 de sep. de 2015

I had a great experience with Samuel. He went above and beyond getting me the Odyssey that I wanted. Everyone at the dealership were friendly to our young kids, who were all over the place!

Gwen

24 de sep. de 2015

I just love Dora, Gary Burlage and the heritage crew. Glad I purchased my pilot. Wonderful truck. Worth the trip around the beltway that's for sure. Everyone that knows me knows I love my Pilot.

james234lop

24 de sep. de 2015

I applied for a car loan, wasn't really expecting a call from anyone. I just testing the waters to see if i could get financed but wasn't seriously looking for a vehicle. the next day i get a call to come in. I thought it was just to show me around and all that good stuff. I tried out a car and filled out the paper work. That's when i figured things wouldn't work out because i was told i had to wait for the finance manger to come in, do i was like well that means i was denied lol. I get a ring the next day to come pick up my new car. To think just three days prior i wasn't even considering buying a car.

Neveragain

22 de sep. de 2015

I have previously purchased vehicles from Heritage. However, I recently experienced a financial hardship which changed my financial status. I found myself in need of a vehicle so I turned to Heritage Honda of Parkville. The finance advisor made my experience a living nightmare. Needless to say thanks to her lack of professionalism, knowledge, and a customer friendly attitude, I will not step foot again in that dealership.

Mach1

15 de sep. de 2015

I have recently given Heritage Honda's Service Center an Excellent rating! Even without an appointment, the staff is courteous, professional, and mission focused. My service representative Ricky Gibson explained the complete process to me, gave me an approximate time of completion, and actually finished ahead of schedule. If you need quality service at an affordable price and your time is valuable to you, I would recommend Heritage Honda. They truly epitomize quality first, customers service always!

pilotowner18

11 de sep. de 2015

I have purchased two hondas here and I am always blown away by great service and support. Everyone is friendly and helpful. Thank you, Heritage Honda!

kimkenkar

9 de sep. de 2015

Gary Burlage made my experience a very pleasant one. My family and I Have purchased several honda's from heritage and have never been disappointed. Always friendly and straight forward... no hassle and no pressure..... Thanks Gary and Heritage Honda

Shelly1967

29 de ago. de 2015

I went into Heritage Honda on 8-21-15 unsure if I was walking out with a new car or not.I met Lou he was the best sales person not only did he make sure I got the car that I love he also did courtesy calls to see how the car was working for me Thanks so much.

B.Sams

16 de ago. de 2015

This is our families 2nd new car purchase in 2015.No hassle easy to deal with.Jim and Mike found the Dyno Blue SI Civic I was looking for .Everyone at this dealership should be commended on great customer service .Honda for life.I would recommend to anyone looking for a Honda product.Thanks .Mike Kerns.Ken.Jim Roland.Brian Internet sales.

lovetheseas

11 de ago. de 2015

We purchased our Honda Fit at this dealership in July 2013 from Derek Showacre (hope the spelling is correct) and continue to return for service for the excellent service and great staff. We have always had a positive experience with the dealership. I enjoy the fact there is a clean and quiet area to sit if you need to wait for your car.

Rowena

6 de ago. de 2015

No problems and no drama, best thing about any car dealership. Selection was good, and when they didn't have the color of the model we wanted, they were able to get it for us in minimal time. Everyone was friendly and polite.

bj

21 de jul. de 2015

I don't have any complaints whatsoever with the service I have received at Heritage Honda. Eric has always been very polite and professional, and I have always liked dealing with him.

wil/lee919

17 de jul. de 2015

Krystal Martinez at Towson Heritage Honda did an outstanding job taking care of the first service of our 2014 Civic, which was purchased 10 months ago from Heritage . Her meticulous checking of all systems to make sure everything was working properly greatly pleases us and helps us have a feeling of security when operating this wonderful vehicle. Heritage has provided the same level of service for our other Hondas over the years and is one of the main reasons we bought from Heritage.

Maurice St. Pierre

14 de jul. de 2015

I purchased a 2015 Honda CRV Touting and traded in my 2013 Honda Accord. I also had an attachment to the tai piece installed to the CRV. The salesmen (Reggie Snowden and especially Jim Roland) did a great job in satisfying my requests. The person with whom I was in contact (Tony Mantegna) regarding the installation of the attachment to the tailpiece was courteous and very helpful. He answered my questions fully and cheerfully.

Sandra321

13 de jul. de 2015

I just want to thank Timothy Meade in Sales Department and to commend him on his exceptional professionalism, patience, and care that he exhibited during my Honda purchase last month. He seemed well informed and responsive to my interests in quality, style, and comfort. A good listener and he managed prompt service and a satisfactory sale. This is now my second Accord with Heritage Honda of Parkville and I've had good service and maintenance care these past six years. Highly recommend them. Respectfully,~Sandra L. Snead

maymayblue

13 de jul. de 2015

I purchased my Honda CRV from Heritage Honda last year and have nothing but excellent customer service from them. In the past I haven't taken my car to the dealer for service, however now I take my CRV to Heritage for all work. Everyone is wonderful, helpful and very nice.

kearns, k

12 de jul. de 2015

In the past 8 years of dealing with Heritage Honda Parkville, I have always had great service. In the past week my Odyssey had some major repairs - handled professional and timely. Mark Sowder has been the associate who answers my calls and questions. Very helpful all the time. I have dealt with other associates who were just as helpful.

Ador

2 de jul. de 2015

The staff was very friendly and polite. Tony Mantegna was my contact person. He was very informative and kept me apprised on what was going on with my car.

CRVer

2 de jul. de 2015

I purchased my 2013 Honda CRV at a different dealership, but Heritage is closer to home so I've used it for the past 3 services. Each time, I needed a quick appointment and got one, the last being an emergency due to rodent damage, and each time I was taken quickly and serviced so quickly I never felt left without a car. Ricky really delivers!

Fiteva13

30 de jun. de 2015

I bought my 2015 Honda Fit at the Parkville dealership and have been pleased w the service every time I have come here.Last weekend I heard a scraping noise under the front of my car, the undercarriage had come loose and was dragging.Not only did the dealership fit me in for an appointment two hours after I called about the problem, but they fixed it and did not even charge me. I had been so afraid it would be a costly repair, which I cannot afford right now and was so relieved to have it taken care of so quickly and completely free of charge. Thank you, Ricky and the Parkville Honda team! Everyone there is very nice and helpful.

Soother

21 de jun. de 2015

Hi, I purchased my 2009 Honda Fit at the Parkville store. The experience has been excellent from the day I purchased the car all the way through today! They have provided outstanding service for me. When I was so ill I could not stay to wait for the car, the manager Steve, arranged for me to have a rental car at their expense. Also, when my air conditioning broke, Steve and Ricky helped me to work with Honda to see if there was an extended warranty on the particular issue I had. When they were repairing the AC, the compressor fell apart and Honda covered that at no cost and again provided me a rental car because the work would not be completed until the next day. I had Mark as a service adviser for that repair and he's always a pleasure to work with. Everyone there is so nice and has gone above and beyond to help me with my car and I am so grateful! When repairs are not needed, they let you know. I feel like I get excellent service and can trust the recommendations that I receive. I also love the fast track. That's been great for me. The check out is very easy and the girl who works there is friendly and efficient. Thanks to everyone at this center, especially Steve, Ricky and Mark. Your kindness and customer care is much appreciated!

BrutalNana

18 de jun. de 2015

the techs at Towson Heritage Honda are excellent- Big Shoutout to Robert Lee the Shuttle driver is excellent-he makes you feel comfortable and a professional driver always on time & courteous

De

11 de jun. de 2015

A customer friendly service service center that I have used for many years and multiple Hondas. Service advisers Al, Eric, and Kim (and others) have helped tremendously. Of course, with Hondas there are very few problems, but when necessary I go to this Honda Service Center on York Road in Towson, Maryland.Also, if necessary, they will give you a ride to work or home. Robert Lee, who is a driver for the service center, is a safe , friendly driver that I particularly like.

Ann218

1 de jun. de 2015

I was in for an oil change three days ago and as usual received excellent service. Ricky Gibson was my advisor that day and I was very pleased. Every time I have gone to Heritage Parkville, I have gotten the best care and very fair prices for the service they render. Kudos to everyone there.A. Mitchell

J Hammond

31 de may. de 2015

Kim Brown in the service center at Heritage Honda in Towson ROCKS !! My son had an emergency with his Honda Accord, his gas pedal was sticking. At 1:30 last Thursday I called and was VERY lucky to get Kim Brown on the phone. My son had called earlier and was told the earliest appointment would be the following Monday at 10AM. Kim told me to have my son come right over and ask for her. Within an hour she called to let me know the issue, what needed to be done and the cost. An hour later she called to say the car was ready. She treated me like I was her best customer. You do not receive customer service like this many places. Kim is a true asset to you service center. If I had that kind of customer service every where, life would be so great. THANKS Kim for going above and beyond for me as a customer and a concerned parent. I will always remember your great service !! Heritage Honda be proud she is part of your team !!!

LoveJones87

29 de may. de 2015

I went in for an oil change. A gentlemen and helped me out of my car. All of the employees were courteous. The waiting area was comfortable. I was in and out in no time at all. I arrived at 7:30 and I was out before 8:15 am.

fanz

29 de may. de 2015

Recently returned to Heritage Honda for normal maintenance. Robb Peters was my advisor. Robb was very professional and friendly. He explained what they would be doing and how long it would take.. He also showed me how to reset the (annoying) low tire pressure light. He directed me to the waiting area where you could get coffee and watch TV watch TV until you car was finished. Car was brought to the front when work was completed. It was a relaxing experience with no surprises. Wayne

wtsherman

29 de abr. de 2015

Have purchased 4 Honda's from Heritage Honda and had all serviced there despite another dealer much closer (less than 5 miles and Heritage is about 30 miles). Robb Peters is our Service Adviser and he is the best, true professional - can't say enough about him. He has taken care of all of our Honda's Because of him and the service he continues to provide we would not buy or have our cars serviced anywhere else.

agentry79

27 de abr. de 2015

One of the best Sales Managers I have ever met in the automotive industry. His name is Tony Grant and that is a name I will not forget. Had a brand new car salesman by the name of Vincent. He was patient and respectful.

T101

22 de abr. de 2015

I have used Robb as my advisor for many years he is trustworthy and works hard to make your service experience everything it should be

NP

22 de abr. de 2015

The service department performed a thorough check on my car even though I went simply for an oil change. The entire visit was under 30 minutes. Mark was great!

WC Meekins

17 de abr. de 2015

We have an 07 CRV EX-L Navi and an 08 Odyssey Touring which were both bought new at Heritage Honda Parkville. Both cars are exclusively serviced at the Parkville service center. For many years, Robb Peters has been my "go-to' service advisor because Robb always provides straightforward, honest solutions to any service issues and fully explains the services or repairs that were performed and talks to me as if I actually know something about cars..

Matt and Susan Aiken

16 de abr. de 2015

My wife and I are very pleased with the service we recieve from Heritage Honda Parkville. Robb Peters has been our service adviser for two Odyssey's now and I wouldn't take the car anywhere else. This is not the closest dealership to my home but to know that we are being taken care of by someone we trust, it's worth the drive.

ardenbeachlvr

29 de mar. de 2015

We had a great experience buying a new Honda Odyssey. The deal was fair and the explanation of the features and navigation system was outstanding.

iveedreams

27 de mar. de 2015

Very happy with my experience at Heritage. Tony was great and explained everything with ease. Timing was quicker than originally quoted. My family has bought 5 cars with Heritage and will continue to do so.

courtneylynn.elwood

17 de mar. de 2015

Can not say enough positive things about this dealership. They are fantastic and all counts. Amazingly helpful and friendly people. No pressure. Have had amazing follow-up after the sale.

Schultz67

17 de mar. de 2015

I am a senior service manager for a large, well established company in the Baltimore area. Because of what I do, I am probably more critical than most and expect the the quality of service that I provide. Recently I purchased a fairly new Honda Civic. I put as much or more effort into shopping for this car than any car I bought previously because it was the first car I bought for my oldest child. I looked first at safety and reliability, areas we all know Honda stands out. Then I looked at price. I bought a Honda two years ago from a dealer much closer to home than Heritage but their service department provided one bad experience after another and really didn't seem to care. I shopped other dealers from the biggest to the smallest and even the big one wouldn't come close to the price Heritage agreed to. For the same exact vehicle, same year, features, etc., Heritage was $850 less than the big guy. In addition, the car at Heritage had 3,000 fewer miles and a better car fax report in terms of maintenance. It was a no brainier. The guy complaining about them not matching an Internet price probably didn't know what he was looking at and asking the wrong questions. Heritage not only met what I saw online but came down a little from that price. Since then, their service department has bent over backwards to take care of everything I've needed. I've been dealing with managers Mike Hoban and Tony Mantegna who are always attentive and make a point to follow up with me afterward. They even went to bat for me with corporate to help me with a part for my CRV that I didn't even buy from them. If you are one of the very few who didn't have a great experience there, walk back in and talk to them. I can assure you, whatever your issue is, they will resolve it. I drive past two well known dealerships, 10 minutes from my home, and another 20 minutes from there because I will only deal with Heritage Honda from now on.

Tinkerbell

6 de mar. de 2015

Rob Perters is a excellent service tech. He is prompt with how long they will be with the car.He reviewed the paper work, upon completion of car. I would have Rob Peter, every time my car needs work.Thank you for your excellent service.Carole Eubert

CSPICE

27 de feb. de 2015

Take the time to visit this shop. As a women,, you always wonder if you will be treated fairly.I recommend Parkville Honda to EVERYONE!!! This will be a visit that will be sure to please. This is my first car from them. I recommend Tony Mantegna, his professional approach and knowledgeable information concerning the maintenance of your vehicles eases all your concerns. Stop by, you'll be glad you did!

TerT

23 de ene. de 2015

I recommend Parkville Honda to EVERYONE!!! Take the time to vist, it will be worth it! This is my second SUV from them, And I will be back again in the future.

dschneid

21 de ene. de 2015

Great quality of service as always. You can't find a better dealership for both sales and service. I have purchased a number of new and used vehicles from this dealership and have always been greatly satisfied with their approach to customer service and found their pricing to be more than fair and competitive.

TThomps

12 de ene. de 2015

Mr. Ademiluyi was patient and professional. I believe I got the best possible deal. He respectfully understood my financial limitations and helped me to find the perfect vehicle for me. The car was within my budget, low mileage, and super clean! Thank you so much for genuine customer service experience.

HondaMomof6

2 de ene. de 2015

Very happy with the customer service given when I got my oil changed. Not so happy my engine light came on 9 months after purchase. It's used, so u know its not covered under warranty....

RobBreeden

24 de dic. de 2014

It was Heritage Honda's Top Notch Customer Service and Follow Up that made me decide to purchase my 2015 Honda Pilot EX-L 4WD from their dealership. I was treated with the utmost respect and they genuinely showed they cared for my business. I highly recommend this dealership to anyone interested in purchasing a new Honda vehicle. Thanks Again, Heritage Honda!

HondaQueen

18 de dic. de 2014

I've had my Honda for a little over four years, and I generally take it to this location for service. The associates there are professional, knowledgeable, friendly and thorough. They take great care of my car, and I like that they keep accurate records of both prior services as well as prior recommendations. I keep my own records but it's nice to know that they know my car's history as well. I will continue to have my car serviced there.

iampauline1

1 de dic. de 2014

Since purchasing my 2013 Honda Odyssey, we have bringing it back for routine service. As always, they are always efficient, reliable, trustworthy and work is done in a timely fashion. Ricky Gibson was courteous and recommended service that would make my car run more efficiently and have better gas mileage, which has improved.Thank you for great service!P. Gallagher

jwilford

29 de nov. de 2014

Never again would I step foot in this dealership.Bought a used car 2.5yrs ago with a clean carfax , decided it was time to trade it in. O Donnell honda showed me the history on the car to my surprise letting me know the car was involved in an accident.An insurance claim of $3500 was made on this vehicle.So I called the dealership explaining my plight I spoke to Toni Grant.On Saturday after Black Friday he tells me to come in he will be there all day.I drove 25 miles to the dealership only to be told he left for the day.I should have known better not to go return this dealership after what happened.They are full of it and not only that the other attends are rude and just brush me off as the least of there problems.They believed they got the better of me obviously they do not know the power of social media. Now I am at a loss financially in the thousands because of this.If I was to break down with a blown tire in front of this dealership I will walk to the next dealership 2 miles away to get help.

Tom4000

22 de nov. de 2014

Knowledgeable, professional and courteous service provided by Tony the Asst. Service Manager at Heritage Honda. In and out quickly and I feel I know a little more about my Accord than I did before. Why take the car anywhere else?

Patrick Storck

21 de nov. de 2014

I've been coming here since my purchase in 2010, and have always had efficient service. Staff is friendly, no issues with the work done.

tpm316

14 de nov. de 2014

When I decided to get my 2015 CR-V, it really was a no-brainer to return to Heritage. I purchased a Civic in 2009, and for the next 6 years all my service needs were identified and completed in a professional and expeditious manner. Its important for me to have confidence in a service team and it's work; The last thing I want to worry about is if a repair was done correctly on the Eve of a long trip.Choosing the 2015 CR-V revealed a more complex and expensive vehicle. My trim/ color combination was not in stock and somewhat difficult to locate. After some searching, "MY" CR-V was found somewhere in PA, and the process began. My Salesperson, Tim Roberts could not have been a better pick for me. From answering my endless questions to addressing any concerns and rolling with the seemingly constant mind-changing I went through while choosing my accessories and options, Tim exhibited a level of patience seldom seen these days.Also, as a current CR-V owner, he shared many of the finer points the vehicle has to offer, which made the time pass by enjoyably and just re-enforced my reasons for choosing the CR-V.This review would not be complete if I didn't mention the great job Finance did in working to secure me a great rate, as well as the team responsible for installing all the extras I ordered.I know I made the right choice in choosing the CR-V, and working with Heritage Honda. I'll be Back.

lmcnulty96

10 de nov. de 2014

In 2013 I purchased a Honda Pilot from Honda Heritage. The customer service was incredible and the employees were very friendly. I have been extremely happy with my decision to purchase a Honda Pilot. Since then, I have returned every 5000 miles to get my oil changes and "check-ups." I have found that the prices are cheaper and the overall quality of work is wonderful. The employees really understand their customers and want to work with them to ensure satisfaction. One person I really want to thank is Barry Wawrzyniak. You made a very long week end with a smile! :)

usnavygirl

7 de nov. de 2014

I purchased my Honda CRV from Heritage Honda Parkville. This is my second car purchase from this dealership. I get all of my service done at this location and am ALWAYS pleased. The service people are so nice. They get you in as quickly as possible, keep you updated as the work is being done and NEVER do things that aren't necessary. The young lady that works at the cashier window is exceptional too. I love that they give a military discount too! The gentlemen that work there also always mention that they are appreciative of my family's military service. Just those little extras that make going there a great experience! I will definitely continue getting my service at this location and anticipate purchasing my next car from them as well.

southwestwife

5 de nov. de 2014

I recently bought a 2015 Honda CRV touring model from Heritage Honda. I'm not an easy person to please and at the time of my purchase this model (in the color I wanted) was hard to find. I spoke with salespeople at several dealerships in the area, but Jamie Caslin stood out with his willingness to go the extra mile to find my car and work with me on price. He and the other staff at the dealership made this the most enjoyable car-shopping (and buying) experience I've ever had. They were attentive, responsive, and prompt. Even the mechanics who installed a few extras I had purchased were personable (actual smiles on their faces!!). More importantly, they were fast. I never felt pressured by Jamie to buy anything, got what felt like were frank and honest answers to my questions, and left comfortable with my decision and excited about my new car.

hondathree

2 de nov. de 2014

Went in to possibly lease/or buy a new Honda Accord. My husband found a beautiful 2014 car on the showroom floor. Dealership held the car with a deposit while my & husband and I worked out the financial details. Rob, our salesperson, was responsive, attentive and got what I asked for my trade and great price on my Accord. Answered all my questions and went the extra mile when needed. Dealership and Rob called me the next day to check on the car. This car is a "sweet ride". Thank you Hertiage for making it happen.

timdog210

29 de oct. de 2014

You know you hear, if you take your car to the dealer, they will do something to your car to make you bring it back. Well at Heritage, my experience is always the best. Rob Peters was my service advisor. He is always down to earth and treats you like he knew you for years. My name is Tim Smith and I'm a Heritage guy.

dediicated

25 de oct. de 2014

I was set on buying a used car from another dealership because I thought that's all that I could afford. I came to heritage honda just to see what they had. I found a car that I truly loved and wanted but was way outside my price range. The sales manager Tony Grant went out of his was to help me with the car. He called to discuss it with me since I could not come into the dealership due to work. We were able to come to an agreement over the phone and get all the papers sent over to my credit union. Without Tony Grant I would have never bought my car. I recommend him to anyone looking for a new or used car.

jwilford

17 de ago. de 2014

Bought a used 2010 corolla 2 yrs ago from this dealership never again.Trying to trade it in for newer vehicle so I took it to Carmax. .The appraisal indicated the vehicle was involve in some kind of accident although not reported to car-fax. Paint job was done on the doors and front fender so the value of the vehicle has depreciated even further.These dishonest car dealers must have known this but choose not to tell me.People stay away from this dealership they are only interested in getting their cars off their lot regardless to who gets screwed. Believe me I was a victim.

lynoj777

19 de jun. de 2014

I went to this dealership to trade my 2012 civic si, poor customerService, they have high price on their vehicle. The sales man promised me he will call to follow up about the deal, but never did. They don't care about their customers.

zmuluneh

21 de abr. de 2014

I have been coming to this location for a year now and never had any reason to complain. However, I have had the misfortune of running into Robb Peters twice, and both times he has been rude and unpleasant and displays the worst disposition. If he doesnt like interacting with customers, maybe you should move him to a place where he doesnt have to. I am not going to stop coming to Honda Heritage because of him, but I am not going to give him a third chance to act like a petulant child either. FYI i purchased my current car from the car dealer and has been coming in for service approximately every 6 weeks. My latest visit was on April 21, 2014 and around 1:00p.m.

kateneuman

6 de feb. de 2014

My husband and I had the best possible experience purchasing our new Honda Odyssey at Heritage Honda in Parkville. Reggie Snowden was friendly, extremely informative and helpful, and easy to talk to. He made us feel at home the minute we walked into the dealership. He is the best car salesperson we have ever worked with. If you are looking for a new car and need to know the best place to go, look no further than Heritage Honda. Look for Reggie as soon as you can. He is the best!!!!!

LSfamily

10 de nov. de 2013

Car was brought in to see why heater was blowing cold air. They charged $60+ for a diagnostic only to tell us that they weren't sure of the problem. The part that they recommended "trying" first was a $47 part that had nothing to do with cold and hot air, confirmed by another mechanic, and they wanted to charge us $371 for replacing it! Luckily we declined. The existing part was easily checked and works. They also left the hot/ cold cable disconnected and left the engine prop bar laying on the engine. On a previous service repair for an oil change, they drove over 2 screws and didn't even notice or didn't care, they were obvious to us even before pulling out of the parking space. They patched both tires, but offered nothing but an apology. Another previous service repair was to have Bluetooth installed on both of our Hondas. And on both of our cars, they left wires dangling under the driver side dash, and other wires pushing against very sharp edges. When we brought the cars back, they refused to fix it even though they recommended not driving it until someone else fixed it. Another service visit was just after buying an new Honda from them and our gas-cap door was not closing properly. It looked like they used a crude tool, like a screw driver, to try to fix the door, and they bent and scratched it. Unbelievable! We have purchased 5 Hondas from Heritage over the past 12 years. We have gone to them for every service visit on these Honda's. But we will never be going back to Heritage Honda for ANYTHING! There is nothing they can say or do, short of changing ownership and management, to change our minds at this point. Enough is enough, and we feel like fools for not going somewhere else for our Honda service needs sooner.

Mhphilli

7 de may. de 2013

Mark Strine was simply amazing. I never expected a car purchase to be such an enjoyable process. He was helpful, friendly, easy to talk to, straight-forward, gave me information I didn't know to ask and really made the whole experience easy and enjoyable.

amerrick

3 de may. de 2013

CUSTOMER SERVICE WAS EXCELLENT ,DEAL WAS GREAT , LOVE EVERY THING ABOUT IT. discounts was awesome,salesman was patient. and everyone was very professional not pushy.

sparkiesfit

23 de abr. de 2013

Just drove home in my new Honda Fit thanks to Mok Bsaiso and the team at Heritage Honda Parkville. This is the BEST new car buying experience I have ever had! Mok was wonderful and he worked hard to get me the car that I wanted. No pressure or tricky sales tactics, just the new car of my dreams. Although I live far from Parkville, I just had to come back to Heritage for my second Honda purchase. I say "stick with what works" and Heritage works for me. Great customer service, friendly folks, and of course, the great Honda cars! Thank you so much Mok!!Sharon in Mount Airy

rdge

25 de mar. de 2013

Found the vehicle we wanted. Secured it for us. Gave us a fair price on the trade-in. Made the paper work easy and fast. Good instructions on how to use the car. Promised to be helpful in the future if needed.

ethical

4 de ene. de 2013

I had high expectations that honda would apply higher service standards than typical dealerships. They are no better than the sterotypical dealership that suggests far more service than is actually required. After a few oil changes ,they will suggest that you have a great deal of extra services done. Practically every time i went they were suggesting hundreds of dollars of service. Last visit i found out that my original tires were worn out at just 32000 miles and i followed their recommend maintence schedule. They suggested i purchase tires for 880 dollars that i eventually bought for 675 at another place. I blame myself of trusting any dealership. Also,i repeadtly asked for explanations and they weren t responsive about that either.

ljlipscomb5

19 de dic. de 2012

I dread buying a car because of high pressure sales but I was pleasantly surprised this time. I dealt with Mok and it was an absolutely great experience. No high pressure sales, pleasant, well-informed, truly made the buying process as good as it can get. Everyone I dealt with has been extremely pleasant to work with! Thank you so much......Linda

bink0418

15 de nov. de 2012

Update to my prior review: I was contacted by Steve Burman, Service Manager, concerning my issues with service on October 27th. Matter was resolved to my complete satisfaction. I'm back with the Heritage Honda "family." Look forward to buying a new vehicle from them next year and continuing a relationship with their service center. Well done!

Mrperogie

1 de nov. de 2012

Gary was everything we could have hoped for and more in a car salesman. We needed to make our first auto purchase as a couple (the arrival of twins meant that are old car was too small and our budget was very tight) and knew we needed a mini-van or something comparable, but were nervous about making such an important purchase. A colleague recommended Gary as being a good and fair guy, and thats what he was. He was very real and sincere, no pretense and no act. He was patient with us there was no pressure on us. He helped us arrive at an understanding of what type of vehicle matched our needs. He then helped us understand the differences between Hondas Odyssey and its competitors. We then looked at the difference between new Odysseys and certified used ones that they had (or would have) in the store. We got a great deal on a certified used Odyssey and he walked us through the financing, as well as all of small details re: the vehicles maintenance record. We couldnt have been happier then and we couldnt be happier now having driven the van for a year and having the van be a total charm. Gary really made it all possible and we would highly recommend him. We went an hour away from our home to buy from the dealership where Gary worked and we will go out of our way again to track down Gary when it comes time to buy our next vehicle.

Betheas

21 de oct. de 2012

We cannot say enough nice things about Keith Kirn and Heritage Honda. My husband and I were in the market for a new minivan; we were considering the Toyota Sienna Limited and the Honda Odyssey Touring Elite (and strongly leaning towards the Toyota). That is, until we went to Heritage and spoke with Keith. He is hands down the best car salesman we have ever dealt with. He spoke with us and listened to our concerns about the Sienna vs. the Odyssey; he then gave us the full tour of the car starting under the hood and continuing through the rest of the car's features. We have never had a salesman explain so much about a car. He could not have been more accommodating or helpful. He even came in on his day off when we wanted to check the carseat fit in the Odyssey. I should also mention that Heritage gave us the best price on the van the FIRST time. No games, no back and forth. They also offered us the most money on our trade. They also were very patient with us, as it took a little while for us to finally decide on the Odyssey. The service we received from Keith was the deciding factor. We were so pleased with our experience here. And after the purchase, Keith has followed up with us several times to make sure that we are still happy and satisfied with our purchase, he even helped us resolve an issue with our satellite radio while we were out of town. If you are looking for an honest and knowledgable salesman and a dealership that won't give you the runaround, Keith Kirn and Heritage Honda Parkville is the place to go.

Aureend

29 de sep. de 2012

I just encountered the rudest consumer service ever at Honda Service/Auto Body Dept. today. His name is Mark Sowders. I was a little frustrated about the wait and instead of calmly explaining to me the reason of the long wait, he raised his voice at me in front of a bunch of people, asking me if I want to get my oil change or not, as if he/Honda is doing me a favor. He repeatedly asked me in a raised voice until Tony Mantegna stepped in and calmly explained the process and the reason of the longer than usual wait. As an asian woman, I have had my share of being overcharged by Auto repair shops but never never been embarassed in front of people until today. Mark Sowders is the rudest consumer service ever! I am very thankful for Tony M. stepping in. Unlike Mark, he did a great job. I felt so embarrassed, humiliated, and disrespected by Mark Sowders. He should not be working in the service industry.

kbenson002

24 de sep. de 2012

The team at Heritage Honda in Parkville are always friendly and helpful. I will not take my car anywhere else. I usually work directly with Chris Murray. He is very thorough at explaining issues/concerns with me and goes out of his way to make my visit a positive experience.

Camcshane

13 de sep. de 2012

Great experience! I purchased a used BMW from Heritage but feel I got the same great service as if I were purchasing a brand new Honda. The front desk staff were friendly and Mok Bsaiso was fantastic. He put no pressure on me to purchase the vehicle and was great to deal with. Gerard in the business office was also very helpfulin making sure all financing paperwork was in order to make the transaction very hassle free. The service department did an excellent job detailing the car so it looked great when I drove it of the lot. Anyone in the market for a new or used vehicle should definitely check out Heritage! Thanks again guys!

ilsarettek

3 de sep. de 2012

I am reviewing Mr. Gary Burlage because he went above and beyond to make sure I was happy and confident in my car selection and purchase. This entailed taking the time to review, test drive and consider the advantages/disadvantages each car choice would personally afford me, rather than pressure me to make a sale. As I was stranded with children out of state, resulting from my old car becoming disabled, Mr. Burlage picked us up in a car he deemed would be my best choice given the information I had provided by phone. My old car was diagnosed first thing that morning and, when I agreed it was not worth repairing, Honda offered to purchase my old vehicle at a fair price, taking it off my hands. When I returned home to New York, I shared with others what a positive experience I had at Heritage Honda and specifically with Mr. Burlage.

jtigani92

31 de jul. de 2012

Let me preface this review by saying that the prices and deals at Heritage Honda were amazing. The boss, whose name I cannot recall, was extremely helpful and it is unfortunate that we were not able to work with him directly. We started out interested in the summer deal offered by Honda dealerships. We got into contact with Brian Hott at the dealership, who after reviewing our credit, assured us that we were in fine financial standing, making no mention of a cosigner at all. When we arrived at the dealership, however, no mention of the deal was mentioned, and instead we were told that we indeed did need a cosigner. My partner, who is the one primarily interested in purchasing the vehicle, informed Brian that she did not really have anyone who would willingly cosign. Instead of cutting the four hours we spent there short, he kept pressing the need of a cosigner, going so far as to insist that my partner call one of of her parents. During this exchange, he made mention several times that he has only been working there for two months, which did little to instill confidence in two young car buyers. After this, he then decided that it would be beneficial to suggest we finance, instead of lease, a used car. He got a map of the used cars, got lost, and left us standing in the parking lot several times to switch keys around. After we told him that many of the cars he was showing us were out of our price range, he told us that there were cars that were in our price range, but that they weren't Honda's and they were not certified by the dealership, and therefore he did not want to sell them to us. He showed us a few more cars, but as this point we didn't care, and made it clear that we did not want to be shown anymore cars. We went back to the dealership, where we were told that because we were out of state drivers that all we needed was a change of address card, that this process was simple and quick and that it was ALL WE NEEDED. My partner did eventually get her father to agree to cosign and back to Brian we went. Over the phone, before coming into the dealership, he made it clear that all we were doing was signing paperwork, a quick process. He asked if we had insurance yet, and we told him that we did not because we did not have any copies of the paperwork with the VIN number so that we could apply for insurance. He assured us this was alright. We went into the dealership, and were immediately blindsided because apparently, my partner needed to change her license completely and be issued a new one, even though we were told earlier that a change of address card (which we had) was all that was needed. The next problem was that we needed insurance before any paperwork could be processed, even though it was conveyed to us earlier that it was fine if we did not have insurance yet. I made it clear that we had to get home to go to work, and would work out the insurance on our own time and that we would be in contact. This was not good enough, and Brian pushed the phone closer to my partner and made her call Geico so that she could purchase the insurance immediately. The insurance rate was too high, and the same applied to the second insurance company she called at Brian's insistence. He put us on the spot to buy immediately even though he had told us during our first trip that insurance was only necessary when picking up the car. We will not continue our business with this Honda dealership, and not because of the money aspect because it is possible to work through the insurance issue, and we have enough money to put the down payment and the monthly payment. We will not continue work with this dealership because we were working with someone who made up information when he did not know the answer, and would forget to tell us vital information that could have made the entire process easier and much much shorter. We were jerked around and made to believe false information. As I stated earlier, perhaps if we had been partnered with a different agent, then we could have purchased or leased a car of our own, but this was not the case. We are not angry because of the change of license because this is a Maryland law and this is obvious, but we are angry because of the misinformation we were told on multiple occasions.

janetpen

30 de jun. de 2012

This was the most stress-free, big ticket buying experience I have ever had. ALL of the personnel at Heritage Honda Parkville were most accomodating. I never felt rushed, all of my questions were answered & Keith could not do enough for me.I will HIGHLY recommend Heritage Honda Parkville to my friends & family.Janet Penczek

brianosu1995

27 de jun. de 2012

Great buying experience. Terrill did a great job in walking me thru the Odyssey that I eventually purchased. He was very knowledgeable on the vehicle and quick to get back with me answering any questions I had. I found their sales manager (Rich) very easy to work with when it came to finalizing the deal. I couldn't recommend Terrill and Heritage Honda any higher.

Kronebuscha

12 de jun. de 2012

This past Thursday it was a rather cool morning, while on my way to work, my 2006 Civic overheated. I finally decided to have it towed into the Parkville dealership. I work in White Marsh, and it was close to my office. I have experienced great service with Honda in the past in Memphis, TN. Mark and Heritage Honda Parkville, will have my business from here on out. The service staff is great and very willing to help. They took care of my car in 3 working days. I was completely amazed. I live in Virginia and will drive to Parkville Honda when I am ready to buy my next car as well as continuing my service and Civic care needs there. Very much satisfied.

victory1234

12 de jun. de 2012

I absolutely found my buying experience to very pleasurable. Mok was patient, very knowledgeable and willing to answer all of my concerns quickly. I appreciate the NO pressure salesman antics. I would surely return to Heritage to buy again. The pricing was fair; even though we all want something for nothing, that just can not be the case.

purpledoggy

10 de jun. de 2012

We were in the market for a Honda Odyssey EX. After talking to a co-worker he recommended Heritage Honda Parkville. Boy will he get an earful when I get to work tomorrow. We had a trade in that we wanted to get close to payoff for which we bought from Heritage Mazda in Bel Air. After talking to Rich he appraised the car and said it had "issues" (a scratch in the hood). He quoted us far below what three other dealers have offered (all of them said the car was in excellent condition). After asking if he would meet the price quoted to us by Heritage Westminster he went in the back and called Westminster and told them our trade in had major issues and not to deal with us. He came back out gloating that he called Westminster and they no longer wanted to give us the price they had quoted. I've dealt with car salesman before but never have I seen such unprofessionalism! I'll drive to California to by my next car before I ever dream of dealing with Heritage Parkville again!

brosazza1

16 de abr. de 2012

Dan was very helpful in getting us the information we wanted and needed on our new Odyessy. I love my new car. I got it on a monday. Was ask on Wednesday if i wanted to take it back. The answer was NO! The car is Great.Jim was easy to work with. Not pushy. Showed us the car and how things worked in it. It was ready when they said it would be waiting in the parking lot when we pulled it. Paper work was a short time most was already done and Back on 95 north to Pennsylvania. I would dealer with Heritage Honda again. Thanks to every one who helped get me my new car at Heritage Honda. Brenda And Steve

Jackie Benner

26 de mar. de 2012

It was a pleasure working with Keith Kirn when we purchased our new Honda Fit. Keith had sold us our Honda Odyssey five years ago and knew we have a CRV as well as the Odyssey. He suggested we look at the Fit, as it would round out our Honda collection with a great commuter vehicle.He is extremely knowledgeable and easygoing. He never pressured us into any decision. He showed us options and let us decide what we wanted to do. He was very thorough in showing us everything on the car, and when we purchased it, he marked pages in the manual for our easy access should we need it. Keith has an easy smile and a warm manner. We have now bought two cars from him and will recommend him to anyone we meet who wants to buy a car.We love our Honda Odyssey, CRV, and Fit and we are lucky to have gotten to work with Keith Kirn. Just as he did when we bought our Odyssey, he made the car buying process easy and comfortable. Jackie and Bruce Benner

marktwoods

12 de mar. de 2012

I was stranded in Parkville on my way to New York from Frederick, MD. As I was coming up rt 95 my 2002 Civic started losing power. I pulled off and called Heritage since they were near by. Erin Lober answered the phone at about 4:30pm and gave me directions. She advised me that the service department closed at 5pm. I got there about 5pm.. I explained my predicament and she went to service manager Steve ( I didn't get his last name). Steve found Dave Ernest (tech) and Dave said he would stay and take a look at the car. In about 40 minutes the vehicle was repaired and Erin had me on my way. All three of these wonderful caring professional employees went out of there way to keep me from being stranded. I was treated like family. Thank you, Mark Woods

masforcreative

4 de mar. de 2012

Robert was extremely knowledgable and friendly. He knew all the features of my new vehicle. He provided me with a wide range of colors for me to choose from. He compared my old vehicle with my new vehicle. I was pleased with the service that he provided.

geoster

2 de mar. de 2012

They saw a problem in a car we were ready to buy and found body problems in the car. They said they couldn't sell the car. However, they were willing to give us a excellent deal on a newer car. They could have sold us the car and let us worry about it.

paulddss

16 de feb. de 2012

Eric did a great job from start to finish. I would consult with him again on a vehicle purchase and would recommend him to a friend.Cheers,Paul

lionhound

20 de ene. de 2012

We have purchased 2 Hondas from Mr. Myers because he is both knowledgeable and friendly. It was a very pleasant experience and we would highly recommend this dealership to others.

conrad

20 de ene. de 2012

Friendly greating no pressure very knowledgeable about the new CRV.Took there time in answering all my wife's and my questions We had pretty much had settled on a KIA but are very happy with our new CRV. The professionalism the salesman showed us was the difference between buying the KIA as plannedand or Changing our minds to the CRV. We think we ended up with the best deal all around.Dan & Alicia MC Bride

MichelleDavisBls

13 de ene. de 2012

I inquired about a 2007 Nissan Quest on January 12,1012. I called to check if it was available and was asked to come in and have a look. When I arrived I was pleasantly greeted by Mok,He was never pushy or clingy, he let us look at the vehicle and ask questions.I returned later that day to hold it for me and I was so excited to finalize the sale on January 13,2012. Seth the financial consult was very pleasant and easy to deal with.He and Mok worked very hard to get us this vehicle that we so badly wanted.Heritage Honda has a pleasant,friendly,family feel,I have never felt this comfortable in a dealership before, usually you feel like you are being watched or followed at other places,but this was never the case at Heritage.I would definitely buy another vehicle from Parkville Heritage Honda.It was such a great experience , thanks so much to Mok and Seth for such a great experience buying this Van!! Woohhooo so happy.

erob1971

11 de ene. de 2012

Entering any dealership, the first thing you think of is a pushy, smug, arrogant and overly aggressive salesman. This was not the case at Heritage. On Sunday, January 8, 2012, I visitied their lot. On the lot was a sleek, preppy, economical and intelligent 2008 Honda Accord 2DR Coupe. Metalic in color and gorgeous on the inside. I instantly fell in love. This car, like my 1993 Accord SE Coupe, spoke to me. It said, "Visit this dealership again, and I will be yours!" Thus, on Monday night, January 9, 2012, I called Heritage and was connected to Meylin. She asked me what I was looking for in car, what type of payment I can afford and give her a day to work it our for me. On Tuesday, January 10, 2012, Meylin called me and suggested that I return to Heritage. True to her word, I got the car that I wanted at the monthly rate I could afford and a warranty!!! Not to mention a decent finance rate especially with the type of credit I posess. Gosh, I never thought that this could happen. I went to Nationwide Nissan. Bad move! Nationwide would not look into assisting me the way Meylin of Heritage Honda did. Thank you Meylin and thank you Heritage for having a dealership that respects the needs of the customer.

Amy Frahm

21 de dic. de 2011

It is no wonder why Ken Davis has been selling cars at Heritage Honda (Parkville) for 14 years. He is really good at it! My boyfriend recommended Ken after a service visit for his Honda civic. During the wait, in the high table/chair area, he observed how Ken interacted with prospective customers and with his fellow co-workers. He seemed like a "good guy" according to my boyfriend. He acquired a business card from Ken, knowing we'd be in the market for a new Honda in the near future.So the time came, we needed a vehicle. Our research was done and we stopped by to see Ken. We wanted to see what a large Honda dealer could offer. They did not disappoint, lots of options, even so close to the end of the year! We knew exactly what we wanted. Ken listened to our needs and told us what was available. He was engaging, likeable, enthusiastic, sincere and honest.When it came down to talking numbers, I feel, it was in our favor. We had gone on-line prior to that visit, to get an internet price quote and selected Heritage as one our dealers. Heritage honored their quoted internet price. They also offered us an awesome trade-in value for an older VW-Passat. We were pleasantly surprised. In addition, Honda offered terrific financing options that we took advantage of, way better than our credit union!On a personal level, Ken shared some stories about his children and wife. We swapped stories about good eating joints & pet/vet clinics in the Mt. Washington area. It was a pleasant experience.Also, Mike Kopper (financing) was professional and knowledgeable. Learning of his mechanical background makes him an excellent person for that position. I feel fully-covered, adding a few of the options available, including GAP coverage.After the sale, Ken took time to thoroughly show me the vehicle, since I will be driving it primarily. He got in the CR-V with me and went over the details of the dash. He taught me how to fold the back seats; he helped me with tricks of the seat belts and showed me the extras regarding the wheels, including the special unlocking tool. He was really helpful and that was really nice of him.Buying a car is a very BIG purchase, one that I even prayed about! I feel that we were in good hands, throughout the entire process. I intend to share our positive experience with others. Overall, I am a VERY SATISFIED customer and I thank you for making it easier on me, as a consumer. I know my boyfriend will be back to see Ken when he needs to replace his Honda civic. We are now an official Honda family and proud!

gordoandmarg

6 de dic. de 2011

Both the salesman (Ned Myers) and the Finance Manager (Mike Kopper) were very helpful.Ned did a great job selling the vehicle to us as-well-as keeping us informed of the vehicle status during assembly (8 week wait).......the wait was a letdown, but we survived with Ned's help. While delivering the vehicle, Ned was extremely helpful in explaining the operation of the vehicle and preparing the vehicle for removal.During the financial paperwork, Mike answered every question we had relative to warranties and financing.This is my second vechicle purchase from Heritage Honda.All-in-all a good experience was had at Heritage Honda.Hould you have questions please do not hesitate to call me at 410-477-2193

david_anastasio

3 de dic. de 2011

I was looking at Toyota Matrix, Toyota RAV4, Honda CR-V, and Honda Fit as possible new cars. My previous car was totaled and, since Heritage Honda was near the body shop, I stopped there to look at the Fit and CR-V. Rob Jones helped me on that visit. I also used two car buying services: one an online company and the other through my insurance company. Heritage was recommended by both services and, although Rob was not the Internet sales contact person, I was able to keep working with him since he was already helping me. Rob outshone all of the other Honda dealer's sales reps with his customer service. He was professional, friendly, and very helpful getting me information about the vehicles, their availability, and a good rate for a loan. When I decided to buy the Toyota RAV4 I actually felt bad about not buying the car from him. If we decide to purchase a Honda when my wife's car needs to be replaced we will definitely go to this dealership ask for Rob Jones to help us.

MBL1663

1 de dic. de 2011

The customer service experience was the worst I've ever experienced! Disrespectful and down right rude. I would advise anyone who is ever thinking about using this as a service dealer to beware! If you don't mind rude, unfriendly and frustrating, then this is the place for you! I would never return to this facility under no circumstances!

drfreak

30 de nov. de 2011

The team at Heritage Parkville was great especially Dan Oneil and Jim Procheska. They gave me a lot of information about the car and really listened to my needs. They tracked down the color and interior that I wanted from another dealship as they did not have the one I wanted on their lot.

mikeandamyfinch

30 de nov. de 2011

Great, Fast Transaction. We were able to negotiate a deal virtually and then when we came in everything was ready to go. Thanks for the wonderful service!!!

mdjeepman78

29 de oct. de 2011

I will just say that I have been to many car dealers in the past. I have had A LOT of bad experiences. Most of the time, it was the disconnect between the salesman and the financing office and how the numbers always change. Dan promised me that would not happen this time, and of course, I was skeptical. However, let me just say, that I was dead wrong. This place was legit as they come. Dan was upfront & very personable from the moment we began dealing with him. He promised there would not be any games with numbers, and sure enough, there wasn't. They made the experience great & my wife and I appreciated that. Very easy to work with & very good people

amsliv1

15 de oct. de 2011

This is my second car purchase from Mile One and I have to say, each time has been an incredible buying experience! Mok and Mary are a great sales team and I will definitely be back to purchase my third vehicle with them when the time is right!Thanks to everyone at Heritage Honda in Parkville for a great car-buying experience!

CustomerNoService

8 de oct. de 2011

Heritage Honda Customer ComplaintI am writing this letter to express my disappointment and concerns with how Heritage Honda treats its customers. My Name is Heather and I have been a customer of Heritage Honda for 8 years along with my husband. We have purchased two vehicles from Heritage. These two vehicles along with two additional Honda cars we have owned have had routine maintenance performed at Heritage over the past 8 years. However, I have never been treated with such a lack of respect and professionalism from any company I have ever dealt with then from Heritage Honda on my recent trip for a routine oil change on September 9, 2011. Service advisor Mr. Adam Araujo confronted me upon arrival. I informed Adam that I wanted an oil change and I wanted to use my Heritage Honda Rewards Punch Card for the free oil change that was due. The rules of the oil change punch card are simple. Every time an oil change was paid for, one punch was placed on the card. Once a certain number of oil changes (or punches) were complete, a free oil change was awarded.I asked if this oil change included a multipoint inspection, he said yes. I could sense Adam did not want to honor this free oil change. Adam recorded the VIN and took my key. Adam then inspected the car and started making random claims of additional services my car required. He briefly glanced at the tire treads and said I needed a tire rotation because they were pretty worn down. He appeared to be mentally unstable and very confrontational all of a sudden. I mentioned that I was only here for the oil change and multipoint inspection at this time. He said take your car back to where you bought your tires and have them rotate them. He also said I needed an alignment. He stated your car is probably shaking while youre driving. Adam became extremely argumentative and I calmly told him it doesnt shake and steers just fine. This hostility he had toward me was completely unnecessary and unwarranted. We then walked over to his desk. He then accessed my vehicles prior maintenance history at Heritage on their internal database system. He noticed all of the recommend maintenance tasks from my last visit. He mentioned all of the prior tasks that I should have completed. He also stated several maintenance tasks I should have completed due to the amount of miles on my car. Im fully aware of Hondas routine maintenance inspections that are recommended. He asked if I had the prior list of recommended tasks completed. I told him my husband takes care of all car maintenance issues. I told him that my husband took the car somewhere to have several items completed, but I didnt know what tasks my husband had all completed at this time. Adam then asked, Where did your husband take the car because he didnt get it done here? I told him one of the places I know my husband has gone for services in the past. He then said very loudly and rudely What, arent we good enough? I was surprised by this horrific and unprofessional outburst towards me and probably other Heritage customers. He then stated I dont know if I can give you a free oil change. Then he said, I dont know how you even could have gotten this. All the time acting very harsh and defensive to the point of making me feel extremely uncomfortable with his lack of professionalism. He continued to state that with this particular vehicle I havent been at Heritage enough times to earn this. I told him this is due to the fact that my husband and I have earned this punch card free oil change with several other vehicles that we have brought to Heritage over the past 8 years. I told him we recently sold an old vehicle and that I only took that car to Heritage for all general maintenance. He did not want to listen to me and was very argumentative. He said he couldnt prove this because he didnt have the VIN of my old vehicle and couldnt access any records except for my current vehicle. He then said, If I give you the free oil change, and they dont think that you earned it, then I will have to pay for it out of my pocket. And I dont want to pay for your oil change. He put the paperwork together and told me to sign the bottom of the papers. I then asked, Will I get a free oil change? He said, Well, I dont know yet. I told him I was not going to sign the paperwork if I wasnt getting the free oil change. I told him I will go someplace else otherwise because I spent a lot of money at Heritage on previous oil changes, buying 2 cars there, and I earned the free oil change. He then said he had to talk to his manager. He then left for several minutes while I waited. He came back and stated you can have your free oil change, but even she doesnt know how you got it. Referring to my free oil change. He stated this very aggressively with no respect for me. I told him how upset I was with this issue because of all the previous visits to Heritage for several different vehicles and the fact they were looking at only the current vehicle. With a very agitated and aggressive attitude he then said, you got your free oil change, you should be happy now. I told him this wasnt the point, the point is that I earned this because of all the other vehicles I have brought here and he shouldnt be going off of one VIN. He then stared at me and didnt say anything for an extended period of time as if trying to belittle me. I then said, well, I guess Ill go wait in the lobby now. He had no response. While I was waiting in the lobby for my oil change I called my husband to discuss my very unpleasant experience. I wanted to discuss my cars maintenance history tasked completed and what Adam said needed to be completed. My husband is a mechanical engineer with automotive repair experience. One of items Adam mention was the requirement for a tire rotation and alignment. My husband said our tires had plenty of tread life remaining, and the wear patterns were OK due to a recent tire rotation. He also said there was no need for an alignment since the car steered perfectly straight on lever terrain. This proved Adam was making up unnecessary repairs needed. This was later confirmed by Hondas technicians on their service paperwork. After about an hour, Adam called my name to pick up my car. He then quickly stated everything looked good. He then mentioned that the tires were in good shape. He put my key on my key ring and that was the end of my horrible Heritage Honda visit. I never thought I would be treated so poorly by anyone or any company. For a representative of Heritage Honda to disrespect and belittle me this way was very disappointing. I have never been treated so poorly before by anyone, ever. I dont know why Mr. Adam Araujo was so unprofessional. I wonder if he treats all of his customers at Heritage Honda with this lack of professionalism. It concerns me even more that a company like Heritage Honda would hire a person like this. This position is the first encounter a prospective customer has with the service department. This is the face of the company for customer service. I would imagine that Heritage would want their best employees to be in this position. Unfortunately this isnt the case. I have been treated better by the technicians than how Adam treated me. Heritage Honda has done a great disservice in having Adam as the face of their service department. I am so displeased with this experience, that my husband and I will no longer take any vehicles to Heritage Honda for service. My husband and I will no longer purchase any vehicles from Heritage Honda either. We have also been alerting friends and family that have gone to Heritage Honda in the past, to go elsewhere due to this experience. A companys reputation is everything. We will find another automotive repair shop and dealership that pledges to serve its customers with respect and professionalism. We are done dealing with such an unprofessional and disrespectful company.HeatherBaltimore, MD

1redcadi

23 de sep. de 2011

Myelin was very friendly and knowledgeable. I felt an immediate rapport with her. She looked up, on a print out, the car I was looking for. She found one and I said I was interested in seeing it. We went straight to that car and it was the one I purchased. A previous Honda dealer had me walking all over their lot looking at car after car I was not interested in, in the rain! Anyway, she knew what I could spend, spoke with the manager and came back with an acceptable price for me.Mike really "knows his stuff" and was able to explain everything to me in easily understood terms. He was also very friendly and knowledgeable.They were both a delight to work with.

spiros63

13 de sep. de 2011

I would highly recommend Mile One Heritage and dealing with Ray Mclaughlin. Ray was very patient with us and he worked very hard to make sure we were happy with our sale. We felt like Ray always made us feel comfortable with any issues that arose that could have been a problem and was on our side to help us get through the process. Ray was also great helping us with some issues after the sale. He was very responsive and happy to help us.

tiobueno

11 de sep. de 2011

Bill was clueless about the vehicle. Was extremely slow on the computer. He might be a veteran with 18 years but he has his old ways in negotiating and needs to learn that we are in the computer internet era. I know what you paid for the vehicle. Don't show me a competitors marked up car above MSRP with every option accessories installed. PLEASE. That might work with some rookie buyers.We ended purchasing from Heritage because they did match the best trade in and the new car from 10 dealers in the area so I will give them that.Never spent time on the vehicle with us. Purchased and sent us on our way. Can't wait when Honda calls me for the review and evaluation you are not getting a 5 Bill.When we were negotiating with price all he would show me is the difference it was all hidden. I got upset with them how they are hidding costs. He snapped back. Show me the breakdown.Time to retire and let the young bucks step in.

AlbertLee

10 de sep. de 2011

The staff at Heritage Honda - Parkville is exceptional. The outside lot and showroom are clean and it helped out my experience on my purchase a great deal. Would I recommend? Absolutely. The price of what I was offered was the lowest of any other dealer that I received. Mark Strine was my sales guy. He was very knowledgeable and friendly. If I had the $$$, I would go straight to him with another purchase. His manager, Eric Dyckman responded to my initial phone/email inquiries with top professionalism. Lastly, a high five to Mr. Michael Kopper who handled the financing part of the deal. Overall, a A+ score for the team at this dealership.

RAcker12

9 de sep. de 2011

Gary is extremely friendly and listened to what I wanted. Then he made me an offer I couldn't refuse. I haven't stopped smiling since I bought my Honda Civic Sedan 2012. Seth gave me the price that I was looking and the options to make a good decision. I love my new Civic and this is the second car I bought from Gary. I will definitely recommend Heritage Honda and Gary to all my friends and family. Thank you Gary and Seth.Sincerely Yours,Robin Acker

dtmill1

8 de sep. de 2011

We purchased a new Honda Pilot from Heritage and had a very good experiance. Dan Alban was very professional and not pushy. Dan did what he said he would do. The buying process was smooth. I would highly recommend Dan and could not have been happier. He didn't waste my time with price games. I spent 3 days haggling with another dealer just to get to a fair price. We had been looking at Pilot's for about 6 months and had dealt with several sales people. Dan was a breath of fresh air. It was simple process and without the drama and dishonest tricks and games that are usual to buying a car.Everything went well and is the way buying a car should be.

mnovia

2 de sep. de 2011

Bill Gretes was a very nice guy, polite and quite knowledgeable about the car that I was looking to purchase. I would highly recommend Bill Gretes and Heritage Honda to anyone I knew that was looking for a new Honda vehicle.

mj3600

29 de ago. de 2011

why i rated this way is because i have never had such a good expirience like this before. all details were taken care of right away. Everybody was so polite being that i am a female and doing this by myself i really knew they were taking good care of me thank you

hondaworks

26 de ago. de 2011

My 2010 Honda CRV (8 months old) was totaled in a violent accident (rear-ended). The other driver's insurance offered me a settlement that I didn't think would put me in a brand new vehicle - or even a comparable vehicle. I went to Parkville Heritage Honda who sold me the 2010 CRV and the Oddysey before that. Ken Davis and Eric Dykeman very calmy reassured me that they could put me in a brand new 2011 CRV at no extra cost to me. They found one identical to my 2010 vehicle (which was my request) in just a few days. They were extremely reassuring and made the entire process so easy. What a relief. I LOVE my vehicle and am grateful to Ken and Eric!

awal

23 de ago. de 2011

I would highly reccommend Heritage Honda. I got the car I wanted with the features I wanted at the price that I wanted. Dan/Jim made the buying experience smooth, I'll definately purchase through them again.

lilchelle5822

22 de ago. de 2011

My experience with Mok was good. I appreciate his willingness to help me obtain information for my trade-in since I was not originally looking to purchase a vehicle when I arrived. Since he was calm that allowed me to be calm. He has a great personality; not too pushy like most Sales folks. The process did not take long and I appreciate the finance department willingness to work with my Credit Union. I am glad I made my purchase and I am satisfied with my vehicle.Vehicle- 2011 Honda Accord SELocation- Baltimore, MD

StillQueenB

22 de ago. de 2011

Andy was a great pleasure to work with both times that we bought a car. When we need a car again, we will be going to Andy.

DonCoyne

19 de ago. de 2011

This was a complicated transaction. Keith's experience, extra effort, and cheerfulness overcame all the hurdles. He cheerfully answered all our questions, and showed us how to access all the neat features on this model We felt he was working for us. Excellent. Would recommend to others.

emilyjacob

11 de ago. de 2011

My experience at Heritage was great! Bill Gretes and all of the other staff members I worked with were friendly, helpful and kind. In past experiences, I had pushy salesman but here at Heritage no one was pushy or persistent. I would highly recommend this dealership.

ccone66

7 de ago. de 2011

My wife and I stopped in at Heritage to test drive a 2011 Honda Fit Sport. Ray McLaughlin was the sales rep who worked with us and he made the test drive very stress free. He allowed us to drive around and answered our questions thoroughly during the test. The test route was long, included several different road situations and high way driving. He did not make us feel pressured at all into buying right away, which was a big plus for us. When it came time to buy Ray was fantastic as well Business Manager Seth Bond, who walked us through all the final paperwork. We are in love with our new Honda Fit and would absolutely recommend Heritage Honda to others.

kathy wilson

1 de ago. de 2011

We came to look at a used car. Extemely impressed with the professional way we were treated. The salesman Mob is his first name (I don't have his card with me and don't recall how to spell his last name,sorry) he was extermely helpful, professional. Seth was the finance manager, also extremely professional and helpful. Such a difference from Bel Air Honda. We bought the car, and look forward to dealing with them. Would definitly reccommend them Kathy Wilson

SIDBRAV

27 de jul. de 2011

MARK STRINE WAS GREAT. EVERY QUESTION MY WIFE AND I HAD WAS ADDRESSED. WE WENT THROUGH THE ENTIRE LEASE PROCESS AND ALL OUR EXPECTATIONS WERE MET.

UsedtoBeCool

26 de jul. de 2011

We loved our experience buying at Heritage Honda. The individual care and attention we were given could not be surpassed anywhere else. We had looked at a lot of other dealerships before going to and buying from Heritage Honda. Everyone was so personable and we felt very well taken care of. I HIGHLY recommend making your next purchase with the sales team at Heritage Honda.

Ambularb

18 de jul. de 2011

We were really dreading purchasing a car and dealing with car sales people. Ray really set us at ease and was a definite blessing to us. We honestly would not have purchased that night, even with the great deal offered, but we trusted him, felt no pressure, and felt that we could be comfortable choosing our Certified Used 07 Honda Ridgeline and Heritage Honda. We will definitely recommend Heritage to others....in fact, we already have!

lmarcin

18 de jul. de 2011

I brought my new Honda Accord (bought four months ago) to your body shop for repair of a deep 2 inch dent on the side of my passenger door. I was heartbroken when some careless person caused the damage to my brand new car. Your shop was recommended to me by the Heritage One repair shop located in Towson. I had no idea that the damage could be so completely fixed and the paint matches perfectly. I was thrilled to see the results of your staffs' hard work. The time needed to do the repairs was estimated at 3 days and that is exactly how long it took to complete. I want to let you know that Greg Jones and his staff went out of their way to fix my car perfectly. The business office allowed me to pay for the repair with a credit card while vacationing in Delaware, following my instructions of placing the key in the trunk when they finished. I would highly recommend your shop to anyone and if I have damage done to my car in the future, I will not hesitate to come back again. Amazing work on the part of your staff. I could not be happier with the results.

jerryh1121

16 de jul. de 2011

After finding the Civic I wanted, at the first site I looked at-Heritge Parkville, the initial online communication was rapid. After making plans to visit dealer, which by the way is an hour ride from my home, Hal Neat introduced me to Rob Jones. He was super friendly and explained everything to me in terms I understood. Mike Kopper took me through tne finance phase and he also explained things in simple terms.After working out a couple of used car bugs, a new key fob, and a tiny inside trim issue, Dan ONeil jumped out of his chair each time and had my issues resolved expediently. Two words I would use as an overall Honda experience at this dealer would be: Prompt and Courteous! I absolutely would recommend Honda and Heritage Parkville to a friend.

carlg1212

30 de jun. de 2011

I went to another dealer a few months ago, and was less than pleased; all I wanted was for the sales personnel to listen to what I wanted. Dan and Carl far exceeded my expectations. They listened well, let me look at several vehicles, guided me through the sales process, were friendly, and helped explain the features of the car. I highly recommend Heritage Honda to anyone.

babs1364

28 de jun. de 2011

This was one of the most positive experiences I have ever had with a dealship after buying cars for 40 years. I originally intended to buy a pre-owned vehicle, but when I looked at a brand new one it was a much better deal.I was greeted buy friendly staff who had both the new and pre-owned vehicle side to side. They encouraged me to take my time, but when the decision was made things went quickly and smoothly. I thought that they explored every funding source and incentive available to get the best price.I also got an good value for my trade.All and all this was a great experience. I now have had the car nearly and month and am most satisfied with it. I would definitely recommend this dealership to anyone.

swilcox

9 de jun. de 2011

Attentive, courteous and willing to listen. Andy was more interested in my needs and not what sale he was going to make. There was no time push or constant calls pressuring a sale. Upon each time I entered the showroom someone quickly asked if I needed help or if I was looking for someone. Without hesitation I would direct anyone to this dealership, and Andy Ilko in particular, because of the low pressure attitude and friendly nature of all persons encountered.

IndyFab

21 de may. de 2011

We could not have been more pleased with our experience at MileOne/Heritage Honda. The professionalism and attention to detail exhibited by Hal Neat and Dan O'Neil, Internet Sales Managers, and Jim Procheska, our Sales Rep, was exemplary. They put us in a great car at a great price that no other dealer came close to matching. This was the first time we purchased a car from MileOne/Heritage Honda but it will not be the last. Thanks again, guys! Chris & MIchele

katosbo

17 de may. de 2011

Helpful staff. Made the financing and purchase process as quick and painless as possible for a busy family! Sales staff were quite forthcoming and honest - really... I love my new to me certified pre-owned 2008 Honday EX-L. The staff quickly found ehicles to meet my requirements: sunroof, leather, manual transmission.

lepely

17 de may. de 2011

This is the second Honda that we have bought from Heritage and the second time that we bought from Mok. The first time was 5 years ago and it was such a great experience with Mok that we called him when we were ready to buy again. He really takes care of his customers. He is not pushy, he's very knowledgeable about the car you are looking for, he gives you the best no haggle price right up front. He gave us info on the vehicle we were looking for and nothing else. Didnt push options we weren't interested in. My wife also felt very comfortable dealing with Mok. I will 100% be contacting Mok and Heritage the next time I buy a vehicle. Price was unbeatable on the new car and on the trade. Thanks a lot!!

Ranev1

13 de may. de 2011

The whole team did a very efficient job; from showing the inventory to arranging for the test drive and straight thru to the financing, paperwork and car preparation. My salesman, Mok knows his product and always kept things moving - without pressure.

simpsma

12 de may. de 2011

Rob was very helpful, friendly and knowledgeable. Overall, we had a great experience buying a new car - Rob made it as easy as possible starting with the selection of the car and ending with the financial side of the purchase. We were trying for a lower price, but we were satisfied with the final figures.

spmatts

10 de may. de 2011

The email inquire was extremely responsive with no games being played. The price was $200 better than other dealers and the vehicle was in stock. I own multiple other Honda's including a 2007 CR-V. This is my first purchase at this dealership. I will be back to this dealership and salesmen for my next Honda.

Havertys

10 de may. de 2011

I took my car in for service and Mark Sowder was extremely courteous and helpful. When I realized the expense for some damage I had done was greater than I realized and contemplated buying another car, he was very understanding. Even when I left my cell phone in the car and called to see if he could check for me, he was more than glad to find my car and call me back with numbers I had missed. The sales person who helped me with my purchase was Meylin Lopez who was not pushy at all, but simply answered questions and gave information about the cars, both used and new. Even she was understanding when I said I'd have to think about the decision and let her know. The trade they gave me on my CR-V was good. All-in-all, very nice experience! Thank you Heritage.

sherteza

3 de may. de 2011

This is the third car we bought from Mok Bsaiso. We really appreciate his laid back, no pressure approach and his honesty. He makes us feel like he is looking out for our best interest. We will continue to deal with him when it's time for the next vehicle!

M.E.R.

27 de abr. de 2011

I was shopping for used Honda Fit, and cars.com showed that Heritage Honda had four to choose from, all Honda Certified. I researched prices on the internet, and I went there yesterday to test-drive one that had all the features that I wanted. The salesman, Glenn, was a pleasure to work with, no pressure tactics at all. He made one short trip to the manager and came back with a much better price, and he encouraged me to take the car to my own mechanic for a pre-purchase inspection, which I did today. I drove it home this afternoon. I got a great car at a great price with no stress at all.

Crista_Lynn

22 de abr. de 2011

Meylin was great to work with, she was very honest, fair, and personable. She made buying a car from a dealership how it should be and more enjoyale then usual. Unfortunatly I cannot remeber the name of the manager and finance guy (Mike, Seth, or Scott?) but they were also friendly and helpful. This was a low pressure transaction. There was an issue with the car's window that required a couple extra trips down, but luckily it was covered by the warranty.

Crawdaddy75

17 de abr. de 2011

My wife and I weren't quite sure what to expect when we entered Heritage Honda-Parkville at the end of March 2011 to look at CR-Vs, as we didn't have much experience with dealerships and had never before purchased a brand-new vehicle. We had seen this dealership's internet quote and figured that maybe they would work with us so that we wouldn't have to blow our budget out of whack. Well, NOT TO WORRY! As soon as we arrived, we were introduced to Bill Gretes, an affable, straight-shooting gentleman who is truly a credit to the auto industry (at least, the "auto dealing" section of it, anyway). He took us on a test run of a beautiful black CR-V SE; we were extremely enamored with this vehicle and told Mr. Gretes something along the lines of "we love this car--it does a good job of selling itself!" Mr. Gretes then attentively listened to us as we described our budgetary situation and subsequently worked very hard to attempt to meet our needs while ensuring that it would be a fair deal for his dealership. Although we couldn't collectively come up with a suitable agreement by the end of the day, Mr. Gretes politely let us know that he wished to keep negotiations going, and we felt encouraged as we left the dealership. Unfortunately, Mr. Gretes fell very ill and was unable to report to work for a few days, although he continued negotiating with us over the phone as best he could. Mr. Gretes well understood that we were anxious to make a deal, so he very kindly referred us to one of his associates, Keith Kirn, as he did not wish to hold us up. I thanked Mr. Gretes for being so courteous to us and felt disappointed that we would not be completing the deal with him. Luckily, we found out very quickly that Keith Kirn is a man who is cut from the same cloth as Mr. Gretes: a kind, intelligent professional who treated us with nothing but respect. After some more negotiating with Mr. Kirn and another very funny and professional gentleman whose name I unfortunately can't recall, the CR-V was ours. At any rate, I would highly recommend this dealership to anyone looking to buy a Honda--one of the finest automobile manufacturers in the world. EVERYONE was fantastic, including the secretary and a young man from finance who arranged the payment plan.

Carole22

15 de abr. de 2011

Very much enjoyed buying my Odyssey from Ken Davis. He was friendly without being pushy and I appreciated his soft-spoken manner. The whole process was quick and much easier and easy-going than other car-buying experiences....NOT one of those long drawn-out processes that take forever. And to my surprise....I left with a full tank of gas! Highly recommended.

s27481

9 de abr. de 2011

I was shopping for a more fuel efficient replacement for my Subaru Forrester - which is a fine vehicle but gets lousy fuel economy. I needed a commuter car.I had driven a VW Golf TDI - nice car but uncomfortable to drive - and a Mini - again a nice car, but awfully pricey. I was just about to bite the bullet and buy the Mini - but since I couldn't get a close to the trade I wanted from Mini of Baltimore County and was having a tough time wrapping my head around the bottom line on the Mini - I thought I would go drive a Fit. Yeah - I know - totaly different car - until you compare them side by side and you find that a Fit and Base Mini are remarkably similiar in performance.Ray McLaughlin at Heritage was great. There was CRZ on the lot that I thought looked great - so we drove that and the Fit. The CRZ gets trashed on the Consumer Reports web site - but I think the reviewer doesn't understand Hybrids. The CRZ is great. The CRZ drives and handles well, while getting great gas mileageHeritage gave me a good price on my trade-in. Ray made the deal easy. The F&I guy was good as well.All in a great shopping experience and I am happy to be driving my CRZ!

soul322

7 de abr. de 2011

I was skeptical about the number of dealers that I met with and very few were willing to help me out of being flipped $5k on a fairly new car (2009 Pathfinder). I even called other Honda dealers in the area, and even with a 750+ FICO score (and my own financing), no one seemed very interested in helping me. I knew that I wanted a Pilot, but I didn't think that Honda sales reps had a very good reputation for being helpful as it was. My situation didn't help matters. I took a shot in the dark and called Heritage Honda Parkville to see what they thought of my situation. I couldn't have had better luck. I spoke with Mark Strine, and he not only gave me solutions, but he also provided wonderful advice regarding leasing options that I hardly even considered. I thought leasing was only available on base model vehicles, not realizing that the model I wanted was also available for lease.I got my 2011 Honda Pilot EX-L, and my wife and I couldn't be happier. The staff even took the time to entertain my 1 year old as he crawled all over the dealership while I took care of paperwork. Mark even held our little boy as we were trying to figure out how to install a carseat. I couldn't have asked for better service. I'll be back to Heritage Honda Parkville for sure. Honda has a loyal customer because of the service that I received.

reddodge

7 de abr. de 2011

My experience at Heritage Honda was a very efficient, smooth, and hassle free from the start. I walked in knowing ahead of time what I wanted to pay for a used vehicle and what I wanted for a trade. Gary had no problem working with me to get what I wanted. He was honest, easy going and not trying to pressure me into something I didn't want. I would recommend him to anyone.

eseaborg

3 de abr. de 2011

This is the 12th car we've purchased with this dealership and keep coming back because of Bill Gretes. He has us sold 11 of our 12 cars. Honda's are reliable cars and for the past 25 years we have always looked to these automobiles. Bill ensures that we are getting the best treatment and is attentive to our needs without being pushy or phony.

wwdoyle560

1 de abr. de 2011

My husband and I have bought 3 cars from this dealership. We have a 04 Element, 05 Civic and recently purchased an 11 Accord. We bought are first 2 cars from Seth Bond...he is now the Finance Manager, and our Accord was purchased from Mok Bsaiso last month. Both Seth and Mok are exceptionally professional, honest, helpful, friendly and they know their Hondas! That's the main reason we keep coming back to this particular dealership. Whenever I am in for service, they are like "family," always going out of their way to make you feel welcome. Although we live in Timonium, Maryland, we also ALWAYS use this dealership for serving our vehicles...even though the Towson Service Center is much closer to our home. Mark Sowder in Service is also a very exceptional individual. I feel that he is honest and helpful with his suggestions. We have recommended this dealership to several people. In fact my step-daughter and her boyfriend both brought pre-owned Certified vehicles here - a Civic and an Accord within the past two (2) years. I would highly recommend Heritage Honda Parkville to anyone, and when the time does come, I will definitely be buying my next vehicle here!Heritage Honda should be proud to have such exceptional employees such as Seth Bond, Mok Bsaiso and Mark Sowder.

dks

30 de mar. de 2011

My experience at Heritage Honda was pleasant and smooth from start to finish. I knew the car I wanted to buy when I went in but wanted to test drive it. This test driving went very smoothly and served the purpose. I liked very much the salesman assigned to me, Dan Alban; he was ever professional and pleasant. He looked up my email correspondence with the manager from January which I wasn't sure if we would refer to or not. I had an idea of Manufacturer's recommended sale price from the Heritage website so I knew the ballpark of what the car would cost. Dan was very helpful all along the line, answered my questions, explained things, demonstrated aspects of the car, was patient and courteous. On Saturday I put a deposit on the car and on Wednesday I picked up the car. The dealership treated me well throughout and I was able to leave my old car at Heritage for pickup by The Maryland School for the Blind. I highly recommend and commend Heritage Honda, generally, and Daniel Alban, in particular.

mmrich150

29 de mar. de 2011

I had a great experience overall. Everyone was plesented. Rob Jones help me with all my needs in pricing the the car. I am enjoying my used car. Rob Jones did a outstanding job and he went over the top. Helping me find the car that meet my needs. Great job.

audrey.greenan

27 de mar. de 2011

I found Keith Kirn, Seth Bond and all of the people at Honda Heritage to be a pleasure. They were helpful, informative and I felt as if they put my needs first. I would definitely recommend Honda Heritage to any of my friends and plan to continue to do my business there in the future.

garland 54

26 de mar. de 2011

The entire experience at Heritage Honda, was a pleasant one. Very professional staff and management team. They were completely upfront with trade in information, and completed everything as promised. It was very comforting to be treated as a informed customer. At no time during our purchase, did the sales team attempt the switch and bait tactics of the past. Would highly recommend this dealer!

dcrute

22 de mar. de 2011

I just want to thank Mike Gallup, Matt (in parts) and Adam Arajo for the great service they provided on Friday, March 18, 2011. Mike straightened out a dislocated fender and didn't charge me to do so. Matt helped me identify and order a part in such a friendly and helpful way. And Adam was great in helping me understand the service categories and getting what I needed. You all will definitely keep my business!!

Kmcteague1

20 de mar. de 2011

I saw an advertisement for Heritage Honda Parkville on the internet. After clicking and being offered a gift card for stopping by, we decided to do that. We were just beginning our search for a replacement vehicle and decided to test drive a Honda. We have never owned a Honda. Well, now we do. We never left the dealership, and after being taken care of by Ken Davis, the GM Jim and Seth Bond, our experience was very good. We will recommend them and the dealership to our friends and family!

myfitrocks

17 de mar. de 2011

My husband and I went car shopping after his car began having a starting problem which a dodge dealership could not correct. My husband saw a Ford Mustang for sale at a reasonable price so we went to see it. However, the car was not at the dealership on Saturday as we were told and that we would have to come back, Monday. They called us and said the car was there but when we got there it wasn't. The salesman didn't seem to care about the inconvenience this causing us and told us that we needed a down payment and we had yet to even see the car. To say the least I was irritated and told my husband that we should go to Heritage Honda since I had bought my new Honda Fit there in 2009. We were greeted by Jim and explained what we needed and what we could afford. Jim was honest with us about financing and the way used cars are sold and valued. Our credit is better now than it was two years ago but it is still not where it should be. Jim let us know where we stood and that he and his financing department would do their best to get us what we needed. He did just that. We got an excellent car, a 2008 Honda Accord with a full 7yr/120,000 extended warranty and financing we could afford. He was very courteous and personable. The next car will be another Honda. I would never go back the the first dealership, again.

rknorman

16 de mar. de 2011

We had such a pleasant experience with leasing our Honda Odyssey at Heritage Honda Parkville. Rob Jones was extremely helpful in finding the exact vehicle we wanted. The finance staff was excellent as well. We will definately be back to do future business with Rob and Heritage.

ckurada

10 de mar. de 2011

Went to this dealership to purchase a 2011 Honda CRV in Dec 2010. The sales person was nice and he showed us the car and took time to drive. We were really impressed. But the good stuff ends there. Firstly, they tried to sell us a black 2010 CRV telling it was the last and it had a discounted price. When I said I wanted a 2011, they said they would match the price of the other dealer but would add some accessories that would cost me around $400 more. I told them that I don't need the accessories. After a while, I was prepared to buy the accessories. They had some colors (green, white etc.) but they didn't have the color I wanted. We were ready to leave. Then they said manager made an "honest" mistake and the quote they gave was for 2010 model. Seriously? Didn't you say previously that you only have one black 2010 CRV left? LIES!!! They said the other dealer was trying to cheat me by selling a 2010 model as well. I started to see how "honest" they are. I understand they are trying to sell a car, but I wasn't impressed at all. Bad experience. I left the place went to the ODonnell dealer and bought a 2011 model in the color I wanted with no extra junk added.

kjh613

8 de mar. de 2011

To whom it may concern:I had the PLEASURE of buying a new car from Heritage Honda! The team of Eric, Seth and Keith made the buying experience a dream come true. After dealing with another Honda dealership in town and being "JERKED" around for 2 weeks. The team at Heritage completed the deal in 24 HOURS! They where honest and customer focused! I would recommmend this dealership to anyone looking to buy a car!!Keith

jff11

28 de feb. de 2011

We are very grateful to have had Bill Gretes help us with the decision to trade our 2007 Honda Accord for the 2011 Accord. We never felt pressured in our decision during the over 2 hours spent in our test drives of 2 different models. He explained the features of each vehicle very well and answered our many questions. At our request we were provided with the selling price, financing options, and incentive programs available at the time of purchase. We have purchased several cars over the years from this dealership and this our second from Mr. Gretes. We continue to believe this to be the best Honda dealership in the Baltimore metro area and will be asking Bill Gretes to help us with our next Honda purchase.

dae001

27 de feb. de 2011

I had been searching for a vehice for about 7 months and was rather tired and frustrated with the entire process. However, I found the staff at Heritage Honda Parkville to be friendly, down to earth, and HONEST! Hal Neat received my initial inquiries and gave me a nice overview of my options. He did this in a way that was both understandable and kind. Rob Jones followed up by allowing me to test drive three different vehicles in the same day on different types of roads (city and highway). I could tell that customer satisfaction was his primary goal. I was amazed by his amount of patience and respect towards me as a customer. Sadly, I have not always found this type of treatment to be the norm. He really seemed to care about getting me the right vehicle that would be the best fit for my needs. Jared walked me through the financing portion clearly and also had a great attitude. Overall, the experience here was wonderful. The staff are real people, who care about helping customers get the vehicle that is right for their needs.

stacycsmith

23 de feb. de 2011

This is the first time I've ever felt compelled to rate a dealership. I dealt with several dealerships to find an Odyssey. Dan was the first to respond to my request online. He was also the only one to do research to find the right color, he did a lot of work that the other dealerships did not want to do. This was the best car buying experience I've ever had. Everyone at the dealership was so professional, honest and eager to meet our needs. Even better, the price of the car was the "one to beat" when comparing other dealers pricing. Thank you for everything!! I will reccommend dealership to friends and family.

csix

17 de feb. de 2011

Everyone at Mile One Heritage Honda of Parkville were awesome! They were very friendly and listened to my needs to help me pick out a vehicle that was going to accomodate me. They were not pressuring, they explained the pros and cons of the various options so that we could make an educated decision. All of the staff were very professional and I could tell that they had my best interest at heart not just the sale. This is my second vehicle from them and I always recommend to my friends looking for a Honda that it is worth the trip up to Parkville for it. Their service department is awesome as well, I have brought my other vehicle up several times. The service people get to know you and always welcome you back. Overall great great people to deal with.

whipit

15 de feb. de 2011

My recent new car purchasing experience at this dealership was excellent and I highly recommend the dealership to others. I researched price ranges for the vehicle online before visiting the dealership. The price offered at the dealership was extremely competitive and very reasonable. The sales manager was courteous and it was a straight forward, no haggle experience unlike some of the experiences which I have had with other dealerships in the past. The salesman was no pressure, very knowledgeable and helpful. He spent over a hour with me going over the features and controls of the vehicle before I left with it. Similarly, my experience with the finance department went quickly and smoothly. The paperwork was promptly prepared and processed and options such as extended warranties were conveyed in an informative yet low key, nonpressuring manner. I have been purchasing new cars for many years and found my recent purchasing experience at this dealership to be the best that I have ever had.

DCovahey

11 de feb. de 2011

Outstanding Experience even for the most distinctive and picky customer! Gary and his team were helpful, knowledgeable and most of all very accomodating.One of the best experiences I have had purchasing or leasing a vehicle. I trust the service department will live up to these standards as well. Highly recommended! DCovahey

Jojo21234

8 de feb. de 2011

Jim Procheska was great - knowledgeable, not a bit pushy, and patient. After searching the internet for pricing, reading up on ratings and features of new cars, and checking the Heritage Honda of Parkville website, buying a car started to come together. At first I was thinking about a Honda Civic but also planned to check out other brands and other dealerships. However, after test driving a 2011 Honda Civic and discussing its features, I knew I wanted a Honda. I asked Jim if they had any 2009's on the lot that I might also like and the next time I came in, Jim not only had the 2011 warming up, but right next to it was a 2009 (Certified Used) warming up.The cars looked alike...same color, same options. The 2009 was in great condition, the price was right, and the warranties carried over - so I bought the 2009. I LOVE it. It's fun to drive. It looks great. It fits me perfectly. I would certainly recommend Jim Procheska if you are looking for your next car.

efarls

5 de feb. de 2011

This is the first new car we have ever purchased (always bought used). Jim was extremely knowledgeable about the product (Honda Odyssey Touring Elite) and gave us a fair price. The whole experience from test drives to financing was handled very professionally. We believe we received a high quality product at a very reasonable price and would recommend Jim and this dealership.

nickwachter

5 de feb. de 2011

Went into the dealer Friday night with intention of test-driving Pilot. Had a previous experience with service department for our Civic even though we purchased that from another dealer. Heritage is right up the street from us. Ken and Sales Manager Jim were exceptionally friendly, accomodating and professional. I came back Saturday morning and was driving me new Pilot off the lot by 1:00 that very afternoon. Kudos also to Mike in Financing!

ashaffer

4 de feb. de 2011

We needed a new car for my husband's commute to work - something good on gas. We went to Heritage (since we bought our last car there) to look at the Fit. Mike helped us and he was great - very helpful, very friendly, explained all the features of the vehicle and took the time to walk to the lot looking for a 2010 in the color we wanted. He was also very patient with us and undertanding during the paperwork process. We will definitely go back to Heritage when we need our next vehicle.

wpretzel

28 de ene. de 2011

After extensive research on Honda Cr-v prices at various local dealerships, we decided on Heritage Honda of Parkville. They had the car that we wanted in stock, and sold it to us for substantially less than the internet invoice price as shown on Edmonds. The sales person that we worked with, Bill Gretes, was friendly, helpful, and did not pressure us in any way. The entire process of purchasing from Heritage Honda was painless. I would highly recommend making an appointment with Mr. Gretes and stopping in if you are in the market for a new or used Honda.

jgrue1

18 de ene. de 2011

Great service! Everyone was friendly and accommodating. The showroom was clean, and has a good atmosphere. The salesperson was not pushy, and I like that. Would definitely return. I am very happy with my Honda, and you can NOT go wrong with buying a Honda!

Navy mom

17 de ene. de 2011

Comments are about the Service Center in Towson, Heritage Honda Service Center, 725 York Rd. I have been going there for about 6 years and all the service advisors are great to deal with. Always let me know whats going on with my car and let's me know what coupons are on there web-site. A great Honda service center. I have two Honda, I go there for warranty work and my service, Thanks guys.

carlyn617

2 de dic. de 2010

This is our second vehicle from Heritage Honda. The experience the first time was great, which led us back for another great experience. Loved the guys we dealt with. Courteous, fair and knowledgable. In the future we will definitely return to purchase another Honda.

josh.oneil

1 de dic. de 2010

Heritage honda provided me with excellent service. Very knowledgeable staff. They were able to help me find the best price possible pricing on exactly what I was looking for. They addressed any questions I had very well and made the whole process very easy.

e1ctxtsd

30 de nov. de 2010

We ended up at Heritage of Parkville because they honored, even beat, the USAA Auto Circle Certified Price we had for the vehicle we were interested in. Once there however, I think the sales staff went above and beyond to locate the vehicle of our choice. We had to wait a few days to actually take ownership but not having to settle was the best. Finance department was even able to beat the preapproved loan we walked in with!!

jkoogle

29 de nov. de 2010

Salesman I dealt with was very friendly and straightforward. He did not harass me with numerous follow-up phone calls. I think the asking price even when lowered by $1,000 was too high for the make, model, features and mileage combinaton. I would have liked if Parkville Heritage's management was more willing to lower vehicle price further.

sdoyler

27 de nov. de 2010

This is my 3rd car from Heritage. Everytime I work with these guys it is a great experience. No stress and I never feel like I am being sold. Larry is a great salesman and will be sending him as much business as I can. Even the finance guys were terrific!

hmrswim

22 de nov. de 2010

Gary was wonderful to work with. I told him exactly what I wanted and what I could afford and he made it happen. He also made my lease turn in a rather painless experience. He is very friendly and made me feel very comfortable in the purchase process. This is the third care I have bought or leased from this delaership and it will not be the last!

cslavin2

18 de nov. de 2010

Just wanted to send a thank you to Bill Gretes, he was very very helpful in getting my husband and I our new Honda Civic. He was very professional and really seemed to care about our best interest in what we were looking for. So I would definitely recommend him and Heritage Honda to anyone I knew that was looking for a new Honda vehicle. Thanks for all your help and staying late so that we could get our new car.Carolyn & Chris Slavin

kat6722

18 de nov. de 2010

Andy was very helpful and very friendly! I extremely enjoyed purchasing my car from him and from the dealership. I dealt with Andy by phone and in person and both times he was very helpful and very excited to help me buy my new (used) car. I would send him friends and family for future business.

supergirlek

16 de nov. de 2010

We just wanted to send a quick note to say thank you to everyone at Heritage Honda. Service was excellent! We were absolutely 110% pleased working with Bill Gretes. He was polite, kind, informative and made our experience wonderful. We had every questioned answered, learned in detail about our car, and he was willing to work with us to trade in our car for a new one. Thanks so much!

richardcrv

7 de nov. de 2010

I purchased a new 2011 Honda CR-V. I could not be more pleased with the buying experience. The two gentlemen made the buying experience a real joy. They answered all my questions and work with ME on my trade in. I would not hesitate recommending this dealership to any friend looking for a Honda.

smedura

3 de nov. de 2010

i hate buying a new vehicle because i hate car salesman. i could not believe what happenned at mile one heritage. i enjoyed the visit. mr mok was friendly, and did was not pushy. he answered all our questions, gave us info. we settled with ms. lopez and she showed everything. she walked us through. i will reccommend these 2 people to anyone.

OLearys

2 de nov. de 2010

We were treated very well by everyone we talked to throughout the entire process from the first tentative "Do we want a new car?" through the follow-up call today to see if I had any questions about my new car. This is the 3rd car we've purchased from this dealer. We also have all of our cars' servicing done at Heritage Honda (except for tires). Their Service Department is very good and always treats me and my vehicles well.

rsabe

30 de oct. de 2010

Mr. Mok was very friendly and answered all our questions directly to the point. He was very patient in catering all our questions in order to make sure that we get the right car that suits our need. Our entire experience with Mileone Heritage Honda was very good. I would definitely recommend Mr. Mok and Mileone Heritage to our friends.Great customer service!!

harde21

28 de oct. de 2010

My husband needed to replace his old 1996 truck, and wanted to look into a used Ridgeline. One day while on Facebook, he heard from an old buddy, Dan O'Neil from days long gone by. Dan was working at Heritage Honda. My husband told him he was looking for a truck. So, when a Ridgeline came on the lot in August, Dan called. and We took a look, but we just weren't ready to buy. Dan kept us in the information loop, checking in to see if we were still mobile, still interested, but no Ridgeline's were coming in. Then, on the 10/23 Dan called to tell us one just came in. We went to look and Dan turned us over to Bill Gretes. (Dan does the Internet sales). The test drive was great, we were really impressed. Bill was fantastic, always focused on what we wanted, what we thought.Over the weekend, we thought about what to do. We wanted the truck, but we're down to one income due to the recession. During the day on Monday, our '96 truck gave me the nudge needed to put aside excuses and take care of the business of reliable transportation.So Monday, we went back. Dan and Bill worked together like buddies. We made a comment to Dan about the one income. He'd anticipated we might want to look at smaller price tags, and had a few other trucks for us, but we wanted the value the Ridgeline had to offer.It was the quickest, most pleasant car purchase experience we had ever been through.After the test drive of a second Ridgeline also on the lot, Bill opened the hood, the tailgate and doors and left us to ourselves. It was beautiful. Once we confirmed we wanted it, the vehicle slipped silently into the shop to be detailed. Bill Gretes highlighted lines on the paperwork for signature, we were briefed on content and papers were efficiently slipped into folders or pouches. I think we were out of there in about 2 hours.

apmansinne

23 de oct. de 2010

We walked into Heritage Honda with the intent of turning in our leased Odyssey, and walked out with another Odyssey! It was because the staff at Heritage, led by our salesman Gary Burlage, was a remarkable team, working together to ensure that our experience was postive and profitable. I not only got a great deal on a 2010 Odyssey Touring model, but I learned about the best golf courses in the area, as well as the best restaurants with the most sophisticated wine lists. This is because we have just moved into the Baltimore area, I run a wine company, and the Heritage team took the time to learn about what interests my wife and I. Now,does this sound like a traditional car dealership or the traditional process of buying a car? We've found a great team at Heritage, and we're sticking with them.

gsuslvsu2

13 de oct. de 2010

Customer service was good, until I signed the contract. After the contract was signed and sealed, then their true personalities were revealed. I would never recommend this dealership for the following reasons: After the sales contract was signed, I received a phone call stating they had lost some of important documents, and I needed to fax over another copy. A person misplacing important documents is NOT a good thing. The ultimate problem I had with this dealership was this: My girlfried and I were purchasing the vehicle as co-owners. I traded in a Honda Civic which was soley in my name, so I was told I could not transfer my old tags. I have to get new tags. No big deal. So, I left the dealership thinking everything was great. Three weeks passed, and I had not heard anything about my new tags. So, I called the dealership, and they informed me the paper work wasn't filed correctly, and my new tags were never ordered through the MVA. The salesman, Gary Burlage, did not ensure the paper work had the correct information, so I am having to pay $118 out of my pocket plus time was ticking away on my temp. tags from the dealership. I called the dealership and requested to speak with a manager, so they put Jim Roland on the phone. I expressed to him this was their mistake, and they should eat all or part of the cost. He was not apologetic, and he was extremely rude. I have never had any salesman speak to me in such a manner. It was clear to me he did not care about the problem at hand, because the contract was signed and they had their money. I guess if you have perfect credit you are treated with dignity and respect. If you want a pleasant car buying experience, do not buy from Heritage Honda Parkville.

donald bennett

13 de oct. de 2010

I started with Larry Gable and he assited me with excelelnce. Hoever, I could not make up my mind and I returned. Larry was ot there but Don Mays assited me. He showed the additional models,used taht I was interested in and really to what I was saying. When I decided on a car he advised taht he and Larry would share the commision. They both were patient with me, again I changed my mind and Don Mays suggested taht I look at a new Cr-V two wheel / front wheel drive. If money was not an option I would have bought teh EX model, but the LX is what I needed and in my price range. Had it not been for Don, I would not have bought a car from the dealer when I did. I would have waited. I am very pleased with my experience and with both men taht helped me. Donald Bennett

lkelly122

6 de oct. de 2010

I had a great experience purchasing my 2008 Mazda3 hatchback today! Don and Seth were very helpful and pleasant to work with. I will def recommend to friends and family and will be back for my next purchase in a few years! Thanks for walking me through everything.

disten

2 de oct. de 2010

Just bought a 2010 Honda Accord EX from Heritage Honda which I absolutely love!!! Chuck Tracy was great to work with and extremely diligent with helping me select the perfect vehicle that suits my lifestyle. Seth Bond was extremely knowledgeable in helping me choose the options and find the financing that works well for me and stays within my budget! I have purchased a car before at this dealership and am glad I chose to come back again for my new car. I would definitely recommend buying a car from here for anyone who wishes to get an honest and hassle free experience from a very professional staff!

LisaRFrance

16 de sep. de 2010

Kenneth Davis was an awesome sales person who was up front and very helpful. I got such a great deal that I purchased the car even though it means driving it all the way back to Atlanta where I am currently living. The deal was done pretty quickly and definitely easily. I love my new (used) car!

stefallori

15 de sep. de 2010

One of the best and easiest car purchases I have ever made.It started with the Target gift cards offered as an incentive to come in.Since I was just starting to look to purchase a car I figured I would start at Heritage.....well I came home not with a gift card (which is to be mailed in 2 weeks)but a 2011 Honda Accord ExL-V6 Coupe! Thanks to the professionalism,helpfulness and non aggressive style of Bob Stroud in sales/Jim Roland,sales manager in working within my budget and Hal Neat, internet sales manager and the initial contact person I had with Heritage. All 3 contributed greatly in my decision to buy at Heritage and to buy that day!

Ann B

3 de sep. de 2010

Recently I purchased a Honda Civic. My salesman was Ken Davis. I was unsure what type vehicle I wanted as I have driven a variety over the years. Ken was very patient while I test drove 3 different type vehicles and he answered all my questions. After selecting one vehicle I then changed my mind on the color and some of the features. Despite all this, Ken was consistently respectful, pleasant and efficient. All the discussions over the price, discounts, and trade-in value were very professional and satisfactory. I have already recommended him to a friend who is looking for a car.

Karen Ruppert

10 de ago. de 2010

I recently bought a 2003 Honda Civic from your dealership.Mr. Gretes was my salesman, he was professional,friendly and made the experiencemuch better than I expected. My car was recently totaled by a young woman texting and at the time, buying another car was something I really didn't want to do. Mr. Gretes could not have handled the process better. He is an asset to your company. You may email me should you want any more info.Karen Ruppertkmruppertatmsn.com

2010HondaOwner

7 de ago. de 2010

We visited Don Mays at Heritage Honda in Parkville at the end of July. After researching the car for a while, we knew what we wanted, and we had several comparison prices to show to the dealer. We were prepared for an unpleasant experience, but our experience with Don Mays was surprisingly comfortable. Don was calm, reasonable, and responsive to our requests. Having been to many dealerships and dealt with many salespeople, I would recommend Don to anyone who wants to deal with a friendly and reasonable person. We will definitely look Don up when we need another car.

grnergirl

3 de ago. de 2010

As they say, "the third time's a charm"! I always knew my next car would be another Honda, and I was thoroughly pleased with my third Honda buying experience at Heritage Honda in Parkville. So pleased, in fact, I returned within the week so that my husband could buy one, too! After having driven my new Honda Fit Sport for a few days, and passing his driver's test in it, he was so impressed with its handling, features, and good looks, he was convinced it was the car for him, too! The sales team was great! Dan, Bob, and Gary were very friendly and down-to-earth. It's refreshing to experience buying a new car without that uncomfortable feeling of the overbearing, "hard sell" type of car salesman. This sales team is very respectful and very knowledgeable as well. My husband and I look forward to many enjoyable years ahead in our "his 'n' hers" Honda Fits! We would recommend Heritage Honda in Parkville to anyone in the market for a new Honda.

mad232

31 de jul. de 2010

This was the best car purchase experience we have ever had! Gary's manner was professional and efficient yet thoroughly enjoyable. Seth Bond, the business manager, was also extremely pleasant and efficient. We would recommend these individuals to anyone seeking a new or used car.

zverev

29 de jul. de 2010

Very honest and professional. Would recommend Mok Bsaiso to our family and friends. He quickly realised what we needed and was able to find exaclty what we were looking for. He also gave us a discount and, after the sale was completed, spent 30 minutes of his valuable time explaining how major features of the car work saving us a lot of time (the manual is so thik!).

Praful Vani

28 de jul. de 2010

This our second Honda car and we bought from the same dealarship. Recently we purchased our new 2010 CRV. We are very pleased with the car.Our sales person Mr.Mok Bsaiso was the right person for us to make the the right decsion of buying the car. Before coming to this dealarship we did shop around and we found that our sales person worked out good deal for us.He made us very comfortable and was not pushy but explain all the fetures and made us very comfortable and it was very pleasent car buying experience. We will recommend our friends to deal with him.

neal4470

27 de jul. de 2010

I just wanted to take a minute to say thanks to Chris Murray, my service advisor for the last two years. It's always a great experience to work with him on any service I need. I just purchased another new honda and will be having it serviced at Heritage Parkville as well.I encourage anybody reading this to ask for Chris and he will take care of you. Thanks again, Man... ;)Neal Manning Pasadena, MD

donnan65

25 de jul. de 2010

What a wonderful experience! From the moment we walked in to the time our new car was ready to drive home we were treated with the upmost respect. James, our salesman, was wonderful. I would recommend him to anyone wanting to lease or purchase a new car. He explained both options, price points, advantages and disadvantages to us. We never felt "pressure" to purcahse from James. He had a geniune approach, in that he wanted us just to be informed to make the right decision that worked best for us. Jim, was also very informative and helpful about our lease. Rob helped with our title return. We wouldn't think about leasing or buying a car from any other dealership!

eliorasedai

24 de jul. de 2010

The dealership was very customer-friendly, and we were helped right away when we walked in the door. We were offered prompt and friendly service by the salesman, and he wasn't too aggressive, which I appreciated. My only issue was with the man who settled our financing. We told him we were in a hurry, and he did quickly go over all the paperwork we had to sign, but he also took rabbit trails to tell us about his personal life, which would have been okay had he been our salesman rather than the financing guy. Other than that, our overall experience was wonderful and we are very pleased with our purchase. Thank you!

shan2010

18 de jul. de 2010

Excellent service during our sales process -- we walked in knowing what we wanted, and the sales team was great about making sure we left satisfied -- in our new Odyssey! No pressure. And the kid play room was very helpful to keep our little ones occupied while we completed the deal and paperwork.

futurehope0819

16 de jul. de 2010

We purchased an Odyssy Ex-L 2010 "demo" car which had approximately 5600 miles on it. Don and Jim went out of their way to answer our questions. All the necessary paperwork was done efficiently. We were able to trade in our old vehicle and drive off the lot the same day. The financing was made easy. I would definitely recommend this dealership to others. I will also return there for any future Hondas I may purchase.

dhkbdq

9 de jul. de 2010

I had given my Oddessy 07 for service. At the given time of delivery, when I went to pick-up my Oddessy it was not ready and I was asked to back again. He did not have the decency of given a call and informing me about the delay. Second time before going to pick up my vehicle I called the dealership twice, once I even left a message asking them call back about the status, I didn't get a call. On going to dealership, my vehicle was ready for pick-up. I told Mark that I had called 2 hrs back to inquire about the status of my vehicle and informed him that I had even left a message but nobody called back for 2 hours, his reply was they are very busy and they get around 500 messages in those 2 hours and not able to call back. The attitute and the manner in which I got the reply it seemed that he doesn't even care to hear what I was trying to tell him.

BoothD

8 de jul. de 2010

Ths is our 3rd purchase thru Heritage Honda and everyone was great - Dan O'Neil, Mok Basio, Eric Dykman, Seth Bond. They made the process, including the turn in of our old vehicles, as simple as possible, everyone showed great appreciation for the fact that we were repeat customers, pricing was good as it can be and I would not hesitate to go back again when the current lease(s) expire.

srdavisjr

26 de jun. de 2010

My experience with Heritage Honda began a couple of months ago when I went in to look at the Civic, Accord, and CR-V as a possible replacement for my 16 yr old BMW. I was only exploring that day. Even so, Jim Procheska spent alot of time with me,which included answering all my many questions and taking me on 2 test drives!When I decided on the CR-V and became serious about buying I came back several times trying to determine a color for my new car. Everytime the attention I received from Jim was exceptional. He was friendly, professional and extremely patient. By the time I made my decision and bought my car on 6/23 I had spoken to several other employees at Heritage and though they were not my salesman, they were all friendly and helpful. The atmosphere at this dealership is welcoming with no pressure to buy. I would recommend this dealer and certainly Jim Procheska to anyone in the market for a Honda!!!!

jbigwood

24 de jun. de 2010

Buying a car can be a stressful experience but Gary did an excellent job of working with me to find the perfect vehicle for my situation. In fact, everyone I met at Heritage Honda was easy to work with. I would definately recommend Gary to any of my friends or family.

rjclaunch

22 de jun. de 2010

In over 50 years of buying vehicles, my husband and I have never had such a pleasant experience as we recently did while ordering and taking delivery of our new Honda Pilot Touring. We had totally positive interactions from the moment we contacted Hal Neat online to place our order; and throughout the information and paper-processing exchange with Jimmy Procheska, and during our informative discussions with Mike Kopper. Each of them patiently assisted us through the process in a timely and efficient manner. Hal even stood in the rain as long as was necessary to discuss external features, and then he patiently and thoroughly described and demonstrated the Pilot's internal, various bells and whistles, which can certainly leave one feeling overwhelmed. We left the dealership with the knowledge that we had just completed an enviable, major financial transaction with three professional and ethical people who made all the difference in our buying experience. We can highly recommend that prospective buyers deal with Hal, Jimmy and Mike for their future auto needs.

SpiritTracker

22 de jun. de 2010

My visit to MileOne Heritage Honda in Parkville, along with my husband, on Monday 6/21, was one of the most pleasant experiences I have ever had. Our Salesman, James went above and beyond seeing that we were comfortable, informed and well taken care of. He is a fabulous asset, very knowledgeable and personable. Working with Jared on the financing was painless. He explained everything very clearly to where I felt perfectly in good hands with such a large purchase. My husband and I left with my wonderful new Honda and realized we had just experienced the epitomy of gracious hospitality and professionalism you rarely see these days.Thanks to all of you!!!June Levin

LouisEagle

22 de jun. de 2010

Accompaied my wife as she bought a new Accord. It was the single most enjoyable,satisfying car buying experience ever.Based on previous dealings with purchasing a car, this level of caring, empathy and warm personable interaction was totally and refreshingly unexpected.Everyone was thoroughly professional mixed with an interaction thar radiated genuine friendliness.Can't say enough superlatives.We'll be back and spreading the word.

joypritz

21 de jun. de 2010

Mok was able to degotiate alot of my deal over the phone so I didn't have to deal with my 2 kids during a tedious back and forth as most dealerships do. When I came to trade my car for a used car, Mok had most of the paperwork ready to go. It was the quickest car purchase I have ever made and the most pleasant!

jules8887

17 de jun. de 2010

I would highly recommend this dealership. Don was extremely during the process and gave us time to make a decision without feeling pressured. Once we decided to purchase, the process was simple and we were in and out of the dealership in about 2 hours. The entire sales staff was extremely friendly and knowledgeable, and I couldn't be more pleased with my new CR-V. They were also very negotiable on pricing. The only downfall to my "new car high" is that a bird already christened it! Oh well, guess it will get it's first bath this weekend!Thanks for everything Don and Jim!

sandy.l.brown

14 de jun. de 2010

Everyone I had contact with was more than helpful and pleasant. All of my questions were answered, usually before I had a chance to ask them. This is the third Honda I have purchased from Heritage. They have never been pushy or attempted to sell me anything I didn't want. I'm very happy with the professionalism of the service department, also.

jdieter

13 de jun. de 2010

We have purchased several new Hondas from this dealership over the years and have enjoyed working with Eric Dyckman in particular. His knowledge of the product is exceptional and we feel he always gives us fair prices on both new and trade. He connected us up with Daniel Alban this time and we found him to be courteous and helpful. We've found their service department honest and quality oriented. We've never had a problem with the service or the experience of purchasing a new car from this dealership. HIGHLY recommend!

Tourtnie

7 de jun. de 2010

The gentalmen that were invovled with our puchase were a great bunch.From Jim Procheska and Don Mays,the sales representatives to the manager Eric Dyckman right down to the finance advisor and I'm really sorry I forgot his name. Thanks to all. We couldn't have asked for a more pleasurable experience. The Weller's

cgarciamedina

13 de may. de 2010

I was looking for a 2011 honda pilot in a certain color and Andy (salesman) immediately located the car on his inventory list and let me know when the car would be arriving at his dealership. I provided him with a deposit and Andy contacted me as soon as the car arrived. I picked up the car on May 8th and I'm very happy with my purchase and my experience with Heritage Honda. Andy was very helpful. I would purchase a car from him again.

pong

11 de may. de 2010

Andy was a joy to work with, very nice. Although a bit slow, it very well compensate for his attitude as a salesperson. Made the effort to pick me and my friends in the bus station, which is really nice of him. Dan (Internet Sales Manager)- also a very pleasant person. Made most of my negotiations with him online and by phone. Easy to deal with. Didn't really have to haggle for the price with him. Very nice.Seth ( Finance)- also had a great experience dealing with him. Didn't insists on me getting whatever they're offering in Finance. Very quick but thorough. Also a wonderful person.Thanks to all of you, I got my very first car! :)

rwhutson

8 de may. de 2010

I was satified with my saleman, the car and got what I was looking for at a reasonable price. My daughter and I both baought cars there within two weeks. I had also considered a Ford Fusion but I liked the way my salesman treated my daughter and the price beat the Ford.

Lacy1

30 de abr. de 2010

This was a painless and easy process. We had done research on the internet and pretty much knew what we wanted and found Heritage Honda through AAA's car buying website. Email communication with Dan O'Neil was quick and responsive to questions and then there was a phone followup within 30 minutes of our first email contact. The next day we took a test drive and then found out that the car we hoped for was not available at that dealership. Mok was able to find us a car for delivery the next day. The acutal purchase process went very smoothly and was done without any sales pressure for add ons. I would definetly recommend Heritage Honda to a friend.

djm2527

18 de abr. de 2010

Had a very pleasant and professional buying experience and felt we got a fair price on the vehicle we bought. We came to this dealer after a bad experience with a GM dealership I had purchased (6) vehicles from and it was a pleasant surprise. The salesman, Jim Procheska, made us feel very comfortable and I felt he was upfront with us about the purchase. I would certainly recommend this dearlship to others.

COLEY

8 de abr. de 2010

this was my first time buying a car and was unsure of the whole process. mok and jerry really made me feel at ease and very comfortable. they answered all my questions thouroughly and were very patient with me. thank you again for all your help, you really made my first car buying experience a good one.

ggreene

5 de abr. de 2010

I dreaded having to buy another car, but Mok Bsaiso made the experience very easy and stress free. But even more importantly, two months after the purchase, he was helpful in resolving small issues with the XM radio and the wheel locks. I like knowing that a dealership is still committed to good customer service after the deal is final. For that reason alone, I will recommend Heritage Honda Parkville to my friends who are car shopping.

shastahupa

30 de mar. de 2010

Our best car buying experience ever. Great communication by email with Dan O'Neil, KEPT THEIR WORD, HONEST, EFFICIENT. Dan O'Neil & Mok Bsaiso were friendly, very competent, very knowledgeable. They worked as a team and got us out in our new Honda with a full tank of gas, in less than 3 hours. Glad we took the time to go the Heritage Honda, even though it is not our closest dealer.

edjecelin

29 de mar. de 2010

My experience was great from start to finish. I would reccommend Heritage Honda to my relatives and friends.Our salesman was courteous and answered all of our questions thoroughly. Our auto buying experience was first class in every way.Keep up the great work!

hpn_scholl

28 de mar. de 2010

Heritage Honda of Parkville reacted very quickly to my quote request on the internet. Gary Burlage handled everything extremely friendly and efficiently. He called several times in order to keep me updated and took care of every aspect of the purchase. A great experience!

kosy

25 de mar. de 2010

My husband and I went with our 22 year son to purchase his first NEW car. As AAA member we had already recieved a low price quarantee quote before going to the dealer. I was pleasently suprised as to how much buying a new car has changed since our last NEW car purchased in 1978. Gone was the high pressure to buy and the I know I am getting taken feeling. Instead we walked away with a better deal than expected. Mok Moe Bsaiso, our salesman was wonderful. He made what I thought was going to be as painful as a root canal into a walk in the park. Seeing my son's smilling face sitting in his Honda - PRICELESS!

theredbaron

19 de mar. de 2010

We highly recommend this dealer. The staff is friendly and informative without being pushy. We got a wonderful price and an amazing car. The cars are all in excellent condition, and they spent a lot of time cleaning the car before we could take it home. Everyone obviously takes pride in their work.

iamnotmad

6 de mar. de 2010

I ended up not purchasing a car from this Honda dealer, but the pricing and customer service were really great. Gary was informed about the cars he was selling. This is surprisingly not that common. I would recommend him and this dealership to anyone looking for a Honda.

John Loritz

2 de mar. de 2010

It was a pleasure doing business with Heritage Honda. Mok Bsaiso could not have been more helpful. We were expecting many hours of negotiation and paperwork so were pleasantly surprised when we were in and out within two and a half hours. We would definitely recommend Heritage Honda and Mok to anyone.

brownleaf

25 de feb. de 2010

In relocating to Baltimore from a city where I didn't have a car, I decided it made sense to buy from a Baltimore dealer; which meant taking Greyhound to Baltimore to pick up the new car. Jimmy checked in with me by cell about ten minutes before we arrived in Baltimore; then picked me up at the bus station and took me to Heritage, where my car was in view and ready to go when we pulled into the lot. The car was exactly what I had asked for with no surprises -- even better looking than the on-line pics!I had about an hour and a half of time available before I needed to drive away in the new car and get to an appointment with my real estate broker (otherwise I might end up sleeping in the car!). Seth was very efficient yet thorough in his explanation of gap insurance coverage and other considerations that went along with the financing. This was a lot to cover in a short time, but he still managed to make recommendations for where a 30-something might want to hang out in Baltimore... and also made some really helpful comments about my new employer, which until then I had not had any candid comments on from anyone in the community.It was evident that these guys were well-supported by others on the team, too. Right down to the young guy, whose name I never knew, who in NASCAR pit crew fashion, made sure I had a plate on the back while I shook hands with Jimmy and sped away.About 45 seconds later, as I was merging into traffic on I-695, I realized I had no idea if I had any fuel to get to my next appointment (or even the next exit, for that matter!)... it took about 1/2 mile further to figure out the gauge was reading full instead of empty (so full, in fact, I couldn't tell if I was seeing the end of the marker or the background of the gauge). This made a great impression!So I'm off and running, and really appreciate the help from these guys!As for price, the quote was much better than I expected, for exactly the features I wanted in the car. Good deal!

fitch33

23 de feb. de 2010

I started by researching car on internet. Once I found what I wanted, I put in a request to two different dealerships for an internet price. Hal Neat at Heritage provided the complete price, nothing hidden - very upfront and honest. Another dealership in Falston would NOT provide a bottom line price, no matter how many times I asked. It was all a game to them. Games don't sell cars.Once I came to Heritage and spoke with Hal - he put me in touch with Keith Kirn who was gracious enough to allow me to change my mind, argue price, change my mind again and he was never less than completely professional and friendly and patient!To top it off - I changed my mind AGAIN the day I was to pick up the car, and Hal and Keith cared for getting me everything I needed to put me in the car that I wanted. Additionally Keith was very thorough in showing me the car with a test drive, and a complete review of all working bells and whistles inside and out. Before I left - we reviewed highlights in the manual and I feel completely confident about the car I purchased. I am absolutely thrilled with what I thought was going to be a long and back-and-forth experience and it wasn't anything other than pleasant - and I am in the car I want, at a price that I consider reasonable. Being a single female - many sales people have attempted to take complete financial advantage of me but never, ever did I get that feeling at Heritage. Again, I couldn't be happier.

ashaffer

5 de feb. de 2010

We had a great experience with Heritage Honda. Danny knew what we were looking for and called us everytime they got something on the used lot that he thought we would like. That saved us alot of time and we really appreciated it. Jim was great - very helpful with the initial paperwork and took his time explaining the numbers (trade, taxes, etc). The financing part with Seth was quick, smooth and hastle free. Everyone was great to work with.

Don3265

3 de feb. de 2010

Very friendly staff, couldn't be happier! best dealership in MD. James took great cae in placing me in the right vehicle, and once i decided to buy Jared was such a good help in financing he has offered to help with any issues i will have. The service and honesty of heritage honda is beyond reproach, and i would recomend them to anyone!

DNasrallah

19 de ene. de 2010

The experience I had from the dealership was great . My wife and I were happily surprised by the smooth transaction from the time we started evaluating the quotes over the internet to the time we finalized the contract.The people we delt with were reasonable and friendly . No shady transactions nor shady fees. Right up our alley.Are even considering a second car from there. Highly recommended.

rgerke2

8 de ene. de 2010

For 2 years, I had courted the idea of getting a New Honda CRV. Today (January 7, 2010) was a change in direction for me. I bought my 2001 Honda Civic LX (New) from Heritage 9 years ago. I knew they were reputable and that my car was always dependable. But, my civic began to give me little fits on its 9th year. So, I took off of work and bought a new car at Heritage Honda in Parkville, MD. Bill Gretes was in charge of the sale and he was amazingly honest and fast. We test drove a new 2010 CRV right off the bat. It was a great feeling and a very secure decision, large in part to Bill Gretes. Actually, I had my eye on the last 2009 CRV in the showroom, so I chose that model instead. He gave me quotes on both with the 2009 being a better deal. Jared Weisfeld was in charge of setting up the lien. He was amazingly fast and friendly as well. I received a lot of insight on everything I would be purchasing from them both. Honestly, I came in prepared with all my information (title, insurance card, etc.), good credit, and a trade in (my civic was well kept). If you do all these things right, then you should never have any issues from Heritage Honda.Thank You Jerry Fader and my family wishes you all well!Sincerely,Robert

FCMASON

3 de ene. de 2010

On Sat 12/05/09 my son, 23 mo old grddau, and I traveled to Heritage Honda in the snow! It was a nasty day. My son had his heart set on a CR-V. We were greeted by Bill Gretes- his kind and easygong personality won us over immediately. Even though my grddau was determined to be rowdy- Bill's customer service didn't fade. His patience proved to be award winning as well as the finance person that day (Jarrett). Both of them found the best deal for us. They gave us a wealth of information. We were impressed with the fact that they were willing to find the vehicle color interior/exterior that we desired and didn't try to force a vehicle already on the lot. We couldn't believe that in 3 days they found the vehicle and on Wed 12/9/09 with the help of Bill and Mike(fin) we had the best car buying experience anyone could ask for. I will and have recommended Heritage Honda to several people that have commented on our new purchase. Thanks again, Freda

Kenny173

2 de ene. de 2010

I drove over an hour to see a used car at this dealer. I was told on the phone it was Honda Certified, only 17,000 miles and in 'excellent' condition. It was not in excellent condition, it just wore lots of makeup to cover up problems, be warned. Honda Odyssey Stock# K7457 Vin: 5FNRL38277B025107 was the vehicle I looked at 1. I was told something was spilled on the dash console, but it wasn't major and they could 'clean it up'. When I looked at it, clearly the plastic had been eaten away by some fluid and the panel was ruined. They couldn't tell me a price on what that panel would cost to replace. They repeated several times they couldn't take any money off the sales price because it was already as low as they could go, si whatever the cost of the panel it was all mine (no offer to sell me a discounted part or anything). 2. There was water in the rear cargo area (it is a minivan), so much that when I pushed my hand against the carpet, water covered my fingers over. It did have some cleaning fluid smell to it and Keith said that was just left over from the cleaning. I am sorry, I have operated 'commercial' steam cleaners and they don't leave a half inch of water behind. 3. The exterrior side panels near where the rear bumper wraps around the side by the rear wheels had poorly done body work that wasn't sanded properly (looked like moon craters up close) and was all rough and wavy and the paint didn't match the panel right above it properly. They advertised this car as 'car fax' certified and clean, and the car fax did appear to be clean. The excuse given for the minor bodywork was that maybe the bumper was scratched and they touched it up so it would show better. This was more than a simple touch up job, it involved body putty. Also, there were at least 4 other scratches on the various body panels that were over 4 inches long and highly visible, so that story does not add up. 4. The car wouldn't start when I went to test drive it. They were going to 'jump' it, but the 'electronic eye' in the battery said the battery was bad, so I told them not to bother and at that point I just left. Since they repeated at least 5 times they couldn't take any more money off, I figured they wouldn't put a new battery in it. If you ever wonder why there is a good price on a good vehicle at this dealer, wipe the makeup off the car and take a look and what she really is.

merrymom

29 de dic. de 2009

My experience with Heritage Honda was positive throughout the complete process, from an initial visit to test drive, to email contact with Bill Gretes, to my final visit to purchase my first car. It was a snowy day and I was there for hours, all the time being met with professional, courteous and non-pushy service by Bill Gretes, Bill Winkler and Seth Bond. It was, dare I say, a pleasant car purchasing experience, and I would surely recommend Heritage Honda to anyone. I look forward to a long relationship with Heritage with this first car and future cars as well.

Derek Doster

21 de dic. de 2009

The on-line inventory made quick work to request qoute on specific vehicle I wanted with great price follow up with very straight forward staff. I flew in from out of town, staff picked me up at airport, paper work had been completed prior to my arrival and was awaiting my signature, I got my vehicle, and drove 10 hours home.Great job.

bcecil

9 de nov. de 2009

18 years ago, I bought my first Honda Accord from Heritage Honda - the dealership was originally located in Towson, then moved to Harford Rd. The people at Heritage Honda were extremely knowledgable and helpful - and they offered me a great price on my trade-in as well as the most competitive price on my new Accord. I loved the car, and I found the folks in the service department to be friendly, smart and always on time. They also surprised me by saving me money every time I went in for service. In these last 18 years, I have bought several more Accords, plus a Civic for my college bound daughter, and a CRV for my wife. I've recommended Heritage Honda to my brothers and a good friend - who also wound up buying from Heritage Honda and loving the experience! The past few years, I've been driving a Pilot which I also love and as important, I continue to love the knowledge that when I buy my car or get my car serviced at Heritage Honda, I'm getting the best value of any purchase I've ever made. Honda is a great product. Dependable, good value, all that. But these days, there are lots of good cars out there. What's really unusual is the excellent service that you find at Heritage Honda.

ScottinBaltimore

30 de oct. de 2009

We recently purchased a Certified Honda Odyssey minivan from Heritage Honda in Parkville and, overall, it was a very positive experience. We dealt with Jamie Caslin as our salesperson and he was extremely friendly and helpful. We were looking for a very specific veihicle with regard to features, mileage, age, etc. and Jamie went above and beyond to make sure that we found exactly what we wanted. He was quick to call us when something came in and responded to promptly to our calls. We were hoping to come down a bit from the asking price, but it did not appear that Jamie had much room to work with in the price department. I think that just might be the nature of these types of sales, particularly with late-model Honda Odysseys that can be a bit hard to find. In the end, I believe that we received a very fair deal and I would not hesitate to purchase another vehicle from Heritage and Jamie in the future.

sklared

21 de oct. de 2009

I have just purchased my second vehicle from Bill Gretes of Heritage Honda. As during my first experience eight years ago, this was a very pleasant experience. Mr. Gretes is a very seasoned car sales professional with a very curteous manner and a great deal of knowledge and experience. He is a person of honor and integrity who is an advocate for his loyal customers. When I produced a price quote below the sales price his dealership offered me, he readily worked with his sales manager to meet that price.

simonliu2001

15 de oct. de 2009

We looked at three Accords and drove one of them. The sales rep's attitude has been just fine since the beginning. His attitude became worse when we started to negotiate the price. The sales rep and the manager were not honest and were not friendly. I said the car had an accident because the left fender was repainted. The sales rep said accidents don't reduce a car's value. The manager said buy a Civic if this car is over your budget.

dmpfromri

1 de oct. de 2009

I have been a loyal customer of heritage Honda since November of 2001, when I bought my first Honda, a 2002 CRV. There was no question in my mind that I would go back to them when my car was totaled in an accident on 9/7/09. I got an 09 Civic and once again, my sales experience was stellar. Keith was wonderful to work with - Dan O'Neil answered my request for a quote very quickly. My favorite service tech is Rob Peters, what a great guy. Do not hesitate to buy your next new/used Honda from heritage, you will not be sorry!

sb13bear

9 de sep. de 2009

Quality of service was outstanding. They were of course very friendly but they were concerned with my needs. The salesman owner an Element so he has been extremely helpful with any questions or soncerns I had about the car. The price was much better then anyother dealer. Basicly, yes they wanted to sell me a car but they wanted to sell me the right one for my need at a price I could afford. They were not pushy with options or extras, but explained everything I was looking at or for.My experience was wonderful and would and am recommending them to people who are looking for a car!

mynewcivic

6 de sep. de 2009

Rob was great! Very low pressure but yet very informative, he walked us through the entire process so their were no surprises. I cant recommend Rob and Heritage enough, they really seem to go out of their way to make you feel comfortable and confident about the purchase. I recommend everyone to go to Heritage and see Rob!

fyc13

29 de ago. de 2009

This was the best car purchase I have ever experienced and it was for a used car! All of my cars have always been new buys but since I have a teenager I won't need a van for much longer and decided to buy a used one to tie me over for the next two years as my old van was, well, really old (10 years).From the time my husband and I found our van on Vehix to the time we signed the deal (two weeks later) we were never pressured by our sales person Chuck Tracy. He kept the van to the side for us until we made the purchase and we are very grateful.Additionally the van was exactly in the condition advertised and we got the price promised online. Perfect from start to finish!Thanks Chuck!!!

peppermarket

26 de ago. de 2009

Our sales experience today was exceptional from initial contact to delivery of our CRV. Hal Neat provided a quote soon after we made the request. The quote was clear, spelled out all details, and provided ample time for response. The quote was reasonable considering the low inventory left after the CARS program. The quote was also consistent with the average sales price in the area and over $700 lower than the quote from another dealer. We called before coming in and were further impressed ... Dan Alban said the car would be washed, waxed, and ready for the test drive. Dan worked with us at the dealership - test drive, paperwork, navigation set-up, orientation, and plates. The price we paid matched our quote ... no surprises, no high pressure sales. The entire process was so efficient, smooth, and painless that we still can't believe how pleasant and easy it was. Hal and Dan were thorough, professional, and friendly throughout. If you want excellent customer service and value your time, talk to Hal or Dan - you won't be disappointed.Other pluses regarding the dealership ... The location is convenient, just off 695. There's also a small but nice play room for the little ones that may be with you. It's evident that this dealership gave a lot of thought in recruiting their staff and designing their facilities for customer service! Way to go!!!

jschlag

17 de ago. de 2009

I had a great sales experience today. Each staff person I interacted with competently and knowledgeably handled their end of the job in a friendly way. I will strongly consider buying my next car from these folks in the years to come and would not hesitate to recommend them based upon my experience today.

alwilliams1

9 de ago. de 2009

My experience with Heritage was great. They were really busy when I arrived so we walked the lot looking for a car, every salesperson asked if we were being assisted and continued to explain how they were so busy and that someone would assist us very shortly and they did. The price was less than i expected. My paperwork was done quickly and when i returned the next day Mok was waiting for us and the car was ready.Thank you Heritage!

charlene.cheatham

8 de ago. de 2009

This has been the best experience ever. My first time ever buying a new car, and I would highly recommend this dealership to anyone.Mok Bsaiso and Jared Wesifeld were very helpful, and went the extra mile to make sure I purchased the car I wanted with good rates. They answered all my questions, anticipated the ones I hadn't asked yet, and all answers were clear and concise.I can see why this dealership was very busy if everyone that works there is anything like these two people. I've never really been a customer for life kind of person, but I do value the personal touch in a sales-oriented environment, I will be going back for all my service needs.Thanks,Charlene Cheatham

BAILEY3

3 de ago. de 2009

I HAD AN EXCELLENT EXPERIENCE WITH HERITAGE HONDA AT PARKVILLE. OUR SALESMAN, MOK BSAISO WAS EXTREMELY HELPFUL, INFORMATIVE, AND PROFESSIONAL WITHOUT EVER BEING PUSHY. I APPRECIATED THE CALM MANNER HE DEALT WITH US, ANSWERING OUR QUESTIONS (I ASK A LOT OF QUESTIONS), AND GIVING US AS MUCH TIME AS WE NEEDED. HE FOCUSED ONLY ON US AND DID NOT RUSH US AT ALL. HE WAS ABLE TO GET THE CRV WE WANTED FOR A VERY GOOD PRICE. HE EXPLAINED ALL THE FEATURES AND COMPONENTS OF THE CRV UPON PICK UP. THE FINANCE GUY, SETH WAS VERY HELPFUL ALSO, HELPING US TO ATTAIN A LOW INTEREST RATE AND GUIDING US THROUGH THE WHOLE FINANCIAL PROCESS. I WOULD NOT HESITATE TO PURCHASE ANOTHER VERHICLE FROM HERE OR TO RECOMMEND PARKVILLE HERITAGE HONDA TO FRIENDS AND FAMILY.

SteveHart

29 de jul. de 2009

Our sales representative, Bob Stroud, was very friendly, informative, and helpful. He was low key in his sales approach, and did not use any high pressure sales tactics, which my wife and I appreciate. He briefed us on all the features of the car we bought. Before deciding on the model we purchased, Bon answerd all our questions on Honda models, options and colors, etc. and gave us good information on the differences among those choices. Bob made every attempt to show us the features and differences among our choices by showing us various cars in Heritage's inventory, so that we could visualize those differences and our choices.Our experience was positive enough that we would buy another vehicle from Bob. I appreciate the support the sales manager Jim also showed us.

sewtoyou

24 de jul. de 2009

Dan and Bill made this experience very pleasant for me. They were nice, helpful, professional and very knowledgeable. I would recommend them and this dealer to anyone. I finally found that buying a car doesn't have to be a dreaded experience. Thank you so much!!!

hondavet

7 de jul. de 2009

1. Online inventory search was false. They claimed to have a significant number of the car we wanted, but then only had 3 and not with the features we wanted. When we asked about the discrepancy between the online inventory and what they actually had, we were told that "many if not all Honda dealers" claimed to have all colors and trim levels of cars to "get the lead." Actually, Heritage and one other dealer out of 12 researched were the only ones to lie about what they had in stock. This process was called "inflating" but, frankly, it's lying.2. An internet price was given and when we expressed further interest in the car, the internet salesperson passed us on to a new car salesperson. No problem, except the internet guy neglected to tell us that the price quoted was only good until 9 p.m. THAT NIGHT. So began the sales pressure. After a second phone call, we agreed to come in that night to consider the sale and discuss finance options--end of phone call. Suddenly, our phone is ringing again, telling us now that "to make it worth their while to move the car" we now have to give a $500 deposit over the phone. Without the deposit, they would not process a sale (or honor the internet price) that night. The only reason we made the deposit was with a guarantee that if we decided to not take the car, we could have our whole deposit refunded.3. The sales and appraisal team did not respond well to questions about how they came to their numbers. After an insulting first offer for trade-in, we were given the runaround about how Kelly Blue Book values had not caught up to auction prices, they consulted other sources, etc. We pulled out our notes from the Kelly site, for our specific car in its condition, which the team had to verify. Then, we were told that Kelly Blue Book is only a "guideline." When my husband asked why the discrepancy (we are talking about easily a 1500-2000 difference between Heritage's number and Kelly Blue Book) especially when the Honda site tells consumers to reference Kelly Blue Book for trade-in values, the subject was changed and our 'team' left us to "work out the numbers." Financing was slow and, again, not responsive to questions. We were given financing options well above what Honda has been advertising. We pushed back a bit, as we have excellent credit and minimal debt. When the second round of figures were brought back to us, we were told, "Wow, you must have great credit because normally you cannot get rates like that across the board." We were also told that "we always give the high number first so that IF we have to come back we can come back with a lower number." When my husband and I asked why Honda used 5% as a base rate on the site calculator and Heritage was using 6-7%, our salesperson told us that he "had no control over that and that's how it was." 4. Attention to detail, and to us as customers, was sorely lacking. The salesperson did not know where to find features of the car, the car was given to us with low tire pressure ("if I had known, I might have had them check that out for you"), and there was no effort to make an over four hour process a little easier. Our salesperson juggled multiple customers--which would not have been a problem, but he lacked skill to do this well. At one point, we sat at the desk for over 45 minutes before someone came to speak to us or update us on what was going on.

mccrearysd

3 de jul. de 2009

I live in DC but found Heritage (north side of Baltimore) through an excellent price quote over the internet. After a long unhappy experience with another Honda dealer closer to home (ourisman), I got out to Heritage late in the day last Saturday. There were just no negative surprises: they had the car we discussed; quickly had it ready to test drive; not even a hint of bargaining or add-ons to price -- their internet bid was good and that was it; very efficient moving the paperwork knowing I needed to get back to DC; and overall were friendly and straight about the whole transaction. I dealt mostly with Dan Alban and Dan O'Neil, but a couple others (including Mike in finance) were also friendly and efficient. I'll make the drive again when my spouse needs a new Honda.

KGUDIWADA

20 de jun. de 2009

I visited the place to purchase new Accord EX - L .The sales person I worked withMicael(Mike) Ademiluyi is super .Mike knows what exactly we are looking for andI came home with my new Accord EX- L .Awesome Mike !!Great people and I will give my five stars to the people I worked with --the Finance Mgr Mr Jared was not at all pushing things and I can say from my buying carexperience Heritage Honda deserves to be the best !!!Kiran GudiwadaSirisha Paruchuri

mwozniak

16 de jun. de 2009

I was given one price over the internet. Showed up to test drive it and even got a worksheet with the same price on it. Left expecting to pick up the car the next day and got a call from the salesperson telling me that they could not honor the price and that it was now going to cost me over $2,000 more because they "made a mistake". They did not disagree that they had provided me the quote or that they had promised that price when I was in the store. This reminds me of the bait and switches that had been outlawed long ago.

mrcc6600

14 de jun. de 2009

The exeperience I had here was wonderful. The 3 guys that helped me were nice, Patient and took good care of me they couldn't find the car I wanted and took the time to locate it on the lot it was behind 4 other cars. I got a great deal and love my new car. I would recommend all of my family and friends to go here. 100% the best!!

barbara heffernan

6 de jun. de 2009

excellent salesman gary burlage. Gary was competent, knowledgeable and friendly. He is the best!excellent customer servicewas treated w/respect and kindness2nd car purchased in 3 years from this dealer.you sell a hard working reliable product tht lasts

didiorgogo

28 de may. de 2009

I had a very positive experience at Heritage Honda. The salesman I worked with, Jamie Caslinwas informative and helpful without being pushy. He went out of his way to make sure I was finding the best car possible for me, including my lifestyle and budget. I felt I was given a good price on the vehicle. They worked hard to find the exact car I wanted. The man I worked with to go through the financing options was a bit pushy and was somewhat rude. But that was a small portion of my overall experience. I was very pleased with the service I received, how I was treated, the deal I got on the car, and most importantly the car itself.

tia2maia

19 de may. de 2009

i cannot say enough good things about our experience with heritage honda. from the very beginning,emails back and forth with hal neat,internet manager, opened the door for a good car buying experience. our salesman , ken davis was AWESOME no pushy tactics, just wnated us to get teh car we wanted. i would send any of my friends and family here for a great new car adventure. and...i LOVE my new honda fit :O)

emer_88

10 de may. de 2009

I had a wonderful experience. Jim Procheska is a wonderful sales rep to work with. I couldnt ask for a better experience. The staff was friendly, patient, kind and supportive. The financing guy was also good. I got a great deal, great car, and I recommend this dealership to all my family and friends.

Frank Fidelman

9 de may. de 2009

We just purchased a new Accord. Our experience was great. Dan made us fell at home andwas extremely helpful. There was no pressure to buy. Dan answered all our questionsand helped with valuable information in order for us to make a selection. We felt we had a friend in Dan. We should also extend thanks to The F&I personnel who werevery helpful in advising us of our options. We want to thank all at Heritage.

Linda Lucas

8 de may. de 2009

Dan was very patient with us even though it was the end of the day for him.He answered all of our questions and helped negotiate a price we were happy with. He went over the entire operation of the car before we left. We bought our last car there and we would go back again.

pedspa

6 de may. de 2009

I have purchased cars from Heritage Honda on two different occasions. By far, it has been the best experience I've ever had when purchasing a car. Mike Meade and his manager are honest, genuinely interested in your needs, and willing to work with you. Neither will pressure you nor promise things that they cannot deliver. I have referred several friends and colleagues to Mike and all of them have had the same impression. He's simply the best!

pedspa

4 de may. de 2009

Mike Meade is by far the best car salesman I've ever dealt with. He is honest, friendly and extremely helpful. And best of all, he does not preasure you. On top of it, his manager is equally wonderful. I've referred all of my friends and coworkers to him and this dealership. While I am considering a Prius, one of the biggest draw backs is losing Mike Meade as my sales representative. If you are interested in a Honda, go ask for Mike. You will not be disappointed.

wcperry4

28 de abr. de 2009

We were extremely pleased with the service we received at Heritage Honda. In the past our experience with car dealers has not been very good. The experience that we had at Heritage One changed our perception altogether. They couldn't have been more helpful, pleasant and made you feel at ease with the whole deal. We feel that they gave us an honest and fair deal. I will recommend them to all our family and friends.

lmayeski

28 de abr. de 2009

This is the third car I've purchased at Heritage Honda. Everyone is always very friendly and very helpful. Thisa is the second car I purchased with Bill Gretes as my sales person. I will definitely recommend this Heritage Honda and Mr Gretes to all my family and friends. Everyone once especuially nice including the sales manager who came out and introduced himself. The gentleman who handled my financing first came out and introduced himself and explained all the options availoable to me but nwas not pushy. The young man who changed my tags and took the car for preparation was also very nice and helpful. Thank you for a very pleasant experience.

MBIRCKS

27 de abr. de 2009

I DEALT W/MARK STRINE WHO WAS ABSOLUTELY FANTASTIC FROM THE 1ST PHONE CALL THRU TO THE SALE OF THE VEHICLE. I CAME FROM OUT OF STATE AND WAS PREPARED FOR THINGS TO GO WRONG. MARK WAS EXTREMELY PROFESSIONAL, HAD ALL THE PAPERWORK DONE AHEAD OF TIME. NOT A SINGLE THING WENT WRONG. WE WERE IN & OUT OF THE DEALERSHIP IN 1 HOUR. SETH (DON'T REMEMBER HIS LAST NAME) WAS ALSO FANTASTIC. THEY WERE BOTH NOT ONLY PROFESSIONAL & KNOWLEDGEABLE, BUT THEIR PERSONALITIES ARE GREAT. ALSO GAVE A GREAT RECOMMENDATION OF A NEARBY RESTAURANT WHERE WE HAD DINNER. ALL IN ALL AN EXTREMELY PLEASANT EXPERIENCE. WOULD NOT HESITATE TO RETURN TO THIS DEALERSHIP, EVEN IF IT IS 2 HRS AWAY FROM MY HOME.

ralcarese

25 de abr. de 2009

Mok was a superb salesman and would highly recommend him to family and friends. However, I found the finance person to be snippy, sarcastic and a bit arrogant. If it were not for the 2.9% financing offered by Honda, we probably would have financed elsewhere.

jhawken

24 de abr. de 2009

This dealership has gone way beyond my expectations during a time when money and time are at a premium. I puchased a Honda FIT which I love, drives like a dream, and everyone at this dealership was friendly, courteous, and never overbearing or pushy! When I need another vehicle I will go back to them.

mcfarlmt

24 de abr. de 2009

Gary was straight to the point, gave really good price, no haggling, very nice and pleasant. We have bought our second car from him. Highly recommend. He spent a lo tof quality time with us, and did not rush us. He was quick to respond to questions, very knowledgable about vehicle.

Ryanne

22 de abr. de 2009

My husband and I have not bought a new car in over six years so we weren't too sure of the whole process especially since we were buying out of state. Heritage Honda took care of everything Heritage Honda made us feel comfortable, answered our questions, gave us a fantastic price, pre-ordered my accessory parts in case if I did decide to buy the car they were on hand, and they were very friendly and helpful. Gary went over every inch of the car with us so we knew exactly what we were doing and what we were getting. Hal promptly returned my initial phone calls and gave me all the information I had requested. The finance guy (I can't remember his name)did his best to get us a better financing rate and kept us company while waiting. The installation of the accessory parts was very quick. We test drove the car, had the parts installed, and everything bought and paid for in about a half a day. We will definitely buy our next car from Heritage.

Virgo1220

20 de abr. de 2009

I had a great and positive experience with this dealership and with Rob Jones the salesman. Rob is very knowledgable and very laid back. I never felt any pressure to purchase the car. Rob did a wonderful job at explaining all of the features on my car. I would recommend this dealership and of course Rob Jones to anyone that is interested in purchasing or leasing a new or used car. I will more than likely purchase my next vehicle from this dealership and Rob. Thanks for the great experience.

MBundy

18 de abr. de 2009

From the first internet inquiry this dealership and "Team" is a first class organization. Response time to my request for information was immediate, with a friendly and informative follow-up phone call and an e-mail price quote. Once at the dealership working with Meylin was a pleasure. She was extremely knowledgeable about the Honda Odyssey, informative and patient answering ALL questions presented to her.There were no "High pressure" sales tactics..........no hidden fees. Moving on to financing and working with Seth was also a pleasure, options were presented, accepted on declined. This is by far the best dealership I have ever worked with when purchasing a vehicle. Not only will I return in the future for any additional vehicles I will not hesitate to recommend it to anyone "shopping" for a new or used vehicle.

tschiano

17 de abr. de 2009

From our salesman, to the cashier, to the service people, all were delightful. We purchased a used Honda Accord at a very good price and it looked like new. The dealer had done an excellent job getting it ready for sale. I normally think of buying a car as an unpleasant experience. Not so at Heritage Honda.

hondasp0rt99

15 de abr. de 2009

My Fiance and I were in the market for a new car and were looking at the Civic SI and Nissan Altimas. Upon our arrival at Heritage we were greeted by a very generous and helpful staff. Our salsman Dan was new but both he and the other sales men that helped him were extremely friendly. We were quickly able to find the car we were intereseted in and take it for a spin. The car was great and after talking with the sales manager and our salesman we were able to get everything worked out and we left with our new 09 SI. This is the second car I have purchased from this dealership and I believe it will be the only one I deal with in the future.

hjohnson

15 de abr. de 2009

My experience at Heritage Honda was wonderful. I recently purchased a Honda Accord and love it. I worked with Rob Jones and he was wonderful. His car knowledge was unbelievable. He answered every question I had about the accord and walked me through every aspect of the car. On the business side, most people dread the paperwork part of the car buying experience but Rob had everything ready to go which made everything go so much faster. I feel like I got an awesome price on the vehicle and I would recommended this dealership to my friends and family and definately will return to this dealership for any future purchases.

laurenrn921

14 de abr. de 2009

I was in the market for my very first new car and walked into Heritage not expecting to buy anything. Instead I drove out with an 09 accord coupe. Dan was a great salesman. He wasn't pushy at all and gave me all the information I needed up front. There were no surprises. He actually made the process fun! Eric, the manager, was also great to work with. I was able to negotiate a great price with him and was happy leaving the dealership in my brand new car! I would recommend this dealership to anybody. It was a great car buying experience!

sanilkumar

14 de abr. de 2009

We were offered a car for a price (Lexus LS 460) and the used car manger did not honor that price and increased it by 2500 dollars. No basic business sense or ethics. A used car dealer is a used car dealer. Whether you call it Herigae or the neighborhood Tony's Used Cars! Ver dissappointed!

chmielowski

13 de abr. de 2009

This is the third car that I've purchased from Heritage Honda/ Gary Burlage. Every purchase was a great experience thanks to Gary. He was very knowledgeable about all the vehicles and took his time to go over the ones I was interested in and also pointing out others that I may be. I received a recent email from Gary with information on the new Hybrid Insight. I thought that this would be a good time to look into trading in my CR-V for a Hybrid. Gary went on a test drive with me and discussed options and upgrades as well as giving me a great trade-in value on the CR-V (Honda's really do have a high trade-in re-sell value!). The transaction went smoothly with him and his finance people- I drove off the lot that day! It was great- I took it for a drive the next day to see my parents (approx. 200 miles each way)- all on a tank (10 gallon) of gas! He has also arranged for me to drop off the car next wek and have a loaner while options are being installed. I would highly recommend Gary and Heritage Honda to anyone reading this.

rod383

13 de abr. de 2009

Bill Gretes was great and very knowledgeable about the vehicle i wanted to buy and he tried everything to get me into the car i came for.He was very respectful and gave me the utmost curtisy and he also took the time to explain my situation and the steps that had to be done for me to get the car i wanted. The end result was me getting a car for the best price that applied to my circumstances.I would recommend him to anyone .

stinker

13 de abr. de 2009

I HAD NEVER BROUGHT NOR HAD A NEW CAR BEFORE ALL OF MY PREVIOUS CARS WHERE ALWAYS USED. I WANTED TO GET ME A NEW CAR THIS YEAR AND I KNEW THAT MY CREDIT WASN'T THE GREATEST BUT DAN O'NEIL MADE ME FEEL RIGHT AT EASE WITH HIM EVEN OVER THE E-MAIL AND THEN I WAS INTRODUCED TO GARY BURLAGE ONCE I VISITED THE DEALERSHIP THEY WERE VERY FRIENDLY AND MADE ME FEEL VERY AT EASE BECAUSE I WAS A LITTLE NERVOUS AT FIRST BUT THEY WORKED WITH ME AN NOW I AM DRIVING MY FIRST NEW CAR SO WHEN I GO LOOKING FOR MY NEXT CAR I WILL BE GOING BACK TO HERITAGE HONDA THANK YOU FOR LOOKING OUT FOR ME.

Rbianco

24 de mar. de 2009

Thank you so much Heritage Honda of Parkville especially to my Sales person - Mok. He did a great job in getting me the exact car that I wanted - a brand new 2009 silver Honda Pilot1 I love it and the dealership was so great to work with - every employee there I honestly felt like there were concerned about me and about my satisfaction. Couldn't ask for a better buying experience. Highly recommend them to anyone looking to buy a Honda.

sylvia

13 de mar. de 2009

This was the 3rd dealership I had gone to inorder to get out of a lease on a Jetta. This was the only dealership that was able to help me not, only out of my lease but to provide me with a new that I wanted. The salesman, Mok Bsaiso was extremely professional and went out of his way to get me the deal and car I wanted. His manager, was also extremely helpful. These guys actually paid my last four payments on my lease as well as on overage charge for extensive miles. I went home with a smile on my face and a new honda coupe. I would recommend these guys and their dealership to anyone who wants an honest, professional dealership. I will buy or lease here again. THANKS!!!!

rdonna6

25 de feb. de 2009

Mok and Jim were wonderful - this was my first NEW car purchase and my first vehicle purchase in Maryland. They dealt with me in a professional manner (unlike others I ran into while doing my car-buying research out there) and put the numbers on the table that I was hoping to see. I drove home in my new car and I have already spread the word to my friends, family and co-workers. Thanks guys!!!

stuntmole

5 de feb. de 2009

By far the best Honda dealer experience in the Baltimore-DC area. Very professional and thorough knowledge of their product. Great prices (saved several thousand over what competitors in VA were quoting) and a good selection of vehicles on the lot to choose from. Very responsive via email and phone. Make sure you do some good research on what you ought to pay, propose a rational price, and I think you'll be pleasantly surprised - I was, after initially being somewhat skeptical. We bought an '09 Honda Pilot from these guys - let me put it this way, it was worth driving nearly 80 miles (and pass dozens of other dealers along the way) to buy from these guys. Ask for Chuck Tracy.

tseronis

31 de ene. de 2009

Gary Burlage made the entire experience easy and customer-centric. He didn't pressure us and really seemed to care about making the entire transaction friendly and amicable.As for the gentleman in the extended warranty department, he could have been a bit more customer-friendly.

sskipworth

16 de ene. de 2009

This was the first new vehicle that I have purchased and my first "foriegn" vehicle purchase as well. I have always leased GM or Ford and had no major issue, however neither of them was a contender in the minivan market. My search for a minivan led me to Honda, my conversation with Gary Burlage led me to Heritage. Gary was professional, knowledgeable and courteous and made the entire purchase process easy and efficient. Gary sold the vehicle.My first experience with the service department exceeded my expectations. I had stopped in one morning, unscheduled, around 800 am to see if I could get a quick oil change. I was in the area for a 900 am appointment abount a mile away from the dealership. The service department said they could squeeze me in at 9 am, this conflicted with my appointment. The service department made this offer, leave your vehicle, we will drive you to you appointment, call when your done and we will pick you up. My appointment ended at 1000, I was picked up returned to the dealership where my vehicle was completed and waiting for me. OUTSTANDING.The second service experience involved a cosmetic flaw/repair in the leather seating. Tony Mantegan, Service Manger, inspected the concern and resolved issue ..no problem. Tony sold the next vehicle I will buy, it will be from Heritage.

anniewalczy

2 de ene. de 2009

We came into the dealership looking for a used Honda Accord. After running multiple numbers for us we found that we were unable to afford what we thought we could. So we started looking into other options. In the end we found something that we could afford and were happy about!While we were sitting in the dealership (for 4 hours) other salesman came up to talk to us and help us with our decision. They were all freindly and not pushy at all. Jim was very helpful and extremely understanding with our financial situation.Overall it was a very pleasant experience.

cmealo

25 de dic. de 2008

We originally went to Heritage VW to purchase a used car, but since they couldn't sell a certified Honda, we were taken next door to purchase the car.Both dealers were excellent.Our salesman Jimmy was a pleasure to deal with and we never felt pressured.He did everything he could to make sure we were happy with the purchase.When we went to the finance dept, Seth explained everything to us and helped us choose options that were right for us.We realized that the car only had one key, so Will in the parts dept ordered a new one and it was there within 2 days.We haven't had any dealings with the service dept yet, but from what I've heard they are a pleasure to work with as well.We are very pleased with our purchase and are very happy that we made the purcahse at Heritage Honda.

paddy

3 de dic. de 2008

I went into this dealership with an internet option and found that even though the person that I had been interacting with was not there, the person that took over was very friendly and comforting. She reassured me that there would be no hard feelings and that they work together. She even introduced me to the person once he came in. I never felt put in the middle. This dealership was open to questions and honored a lesser deal with another dealer. I left feeling very at ease with my purchase.

tkarmel24

25 de nov. de 2008

My Sales Person was MOK. He was very professional,and courtesy. Owning a Honda Accord before, Mok didn't have to convince me about how good the car was, or how well the car holds its resale value. I love Honda Accords. Mok sold me when he was able to beat Anderson Honda's price hands down. Mok also work with the credit union to help me get approved for my loan. He took the hassle out of me running back in forth taking paper work to them. Mok thanks for everything. I would recommend this dealer -ship. And, best of all I was impress when the finance manager who provided me with a loaner vehicle while low jack was installed in my new 2009 Honda Acccord, so I could get to work. Thanks again MOK.

kryzalo

24 de nov. de 2008

I used the Towson Store ( Heritage Honda ) for my 30,000 mile service and Alan Watts my Service Advisor did a great job. He spend time and explaned every thing that needed to be done.The price was okay.I am glad Heritage has the store in Towson because it is closer to me, I work in Towson.The Towson store is just a service Center. I bought my Civic from Heritage in Parkville.My Dad uses the Towson store also.Thanks,

lmuskauski

3 de nov. de 2008

Gary Burlage was my sales representative. He was extremely professional and was able to answer all of my questions in a knowlegable and straight forward manner. Buying a car can be a taxing experience and I appreciate Gary's demeanor and salesmanship.I would send others to this dealership and this salesperson.

mmisterka

10 de oct. de 2008

Gary was a pleasure to work with. He sold me a new accord with 90% of the deal through e-mail. Everything was in writing without the typical sales pressure. I was impressed with how he refunded me a an extra protection plan that I changed my mind on.

lemutt7

1 de oct. de 2008

At first I was dealing with Eric to buyout the lease on my 2005 Civic. I dealt with him and Mike and they were both very nice. Eric always called me back promptly and answered any questions that I had in detail. Unfortunately I had an accident and totaled my car before the lease buyout was finished. Once again Eric was there to answer any questions that I had, even giving me some tips on dealing with the insurance company. He was going on vacation so he forwarded my info to Hal who called me to introduce himself and let me know that if I had any questions, I could call him. I ended up dealing with Hal when I purchased my new used car last week, but Eric was also there and Mike dealt with the finance end. They were very nice, not pushy at all and answered all questions patiently.

valerieweinber

30 de ago. de 2008

I took my Honda Accord for a preventive maintenance schedule. Few days later, the two engine belts went out of their place, although they were suposed to inspect them and andjust them (this part of their service). I came back to complain and they did not want to accept their fault. They claimed that they only do a visual inspection and they don't touch anything. Then, the question is: why they charge so much? and why they do not disclose the fact that they are not going to touch your car and they are not going to take any responsability for their work?

cwakefield

13 de ago. de 2008

I was shopping for a new car and Heritage Honda was my first and ended up being my only stop. The salesman Mok was professional and so low pressure I felt very comfortable when finally making a decision. The process was smooth all the way donwn to the paper work. The business manager Seth was also very nice and well spoken. If there service is as good as there sales I will contiue to send all my friends their way.Christina W.

amos.lucas

26 de jul. de 2008

Bryan was excellent to deal with. After introductions we felt we were dealing with someone we had known for sometime. He was attentive to our needs and was very knowledgeable and thorough. He had to locate a vehicle for us and he followed up as promised. We are very pleased with the entire Heritage experience. I will not hesitate to refer anyone to Bryan and Heritage.

Stengel

15 de jul. de 2008

I Puchased My Honda fit on July 12 and had Micheal Meade as my Salesperson. He was very professional and answered all of my questionsand concerns. The process went very smoothly. I got a great dealon my trade in which help out a lot with a much larger down payment.I would highly recomend Hertiage Honda of Parkville and Micheal Meade. Steve of Pikesville.

jglose

6 de jul. de 2008

I began my search for my car online. I spoke with Hal Neat on the telephone a couple of times before I went into buy the car. I usually dread buying cars because of "cheeseball" sales people. It was such a relief to find a sales person who was friendly, intelligent and best of all not condescending or pushy. When I went back into sign the papers and pick up the car I had to bring my children (two seven year olds) with me (which I would not suggest to anyone.) When they got bored of the toys we brought with us and started with the "how much longer" whine, Hal cheerfully offered stickers and toys for them to play with.....very nice. The car was ready, clean and all set to go. All in all a great experience. Thank you.

neal4470

4 de jul. de 2008

I had some accessories installed by these guys and all I can say is Excellent! Their service model is the best I have seen anywhere, as you are greeted by your personal service writer right after you pull in. I was assingned to Chris and he was great, he said it would take about four hours to to the work and he kept me informed during the process. He even took me back into the service shop to meet the guy who was installing my stuff! There is a nice waiting area that extends into the showroom, that included a couple of internet terminals - outstanding! As estimated, the car was ready in four hours. Can't wait to get my new Honda serviced at this awsome dealership/repair shop.

Gordon66

29 de jun. de 2008

I was not looking forward to shopping for a new vehicle; however, Heritage Honda in Parkville, MD made the experience a positive one. I was greeted in the sales lot, shown vehicles of interest, and both the sales rep and I found a reasonable price within 30-minutes. In visiting three Honda dealers, Heritage Honda was by far the most efficient and timely in moving from the greeting phase to the bottom line. Mr. George Holmack was knowledgeable, helpful, and patient to our needs. I went in with prices in mind from Internet research and he used the very same Internet sites to expedite a reasonable price. After a price was agreed upon, George and the Heritage Honda team quickly and efficiently moved my wife and I through the paperwork maze and out the door to our new CRV. The Heritage Honda team is a friendly, efficient, and reasonable Honda dealership. I recommend them to anyone who wants the bottom line up front. In approximately two years, I will be looking for a new car and Heritage Honda will be my first stop.

carolv

24 de jun. de 2008

This was absolutely the best car buying experience ever. I requested an online proce quote for a Honda and received the quote, info about the hours of business, the name of a contact person, and an invitation to drive a Honda. I was not harrassed with phone calls or unsolicited emails delivered during the night. Mr Kirns was a wonderful no pressure salesman. He described his product and let the product sell itself rather than using persuasive "pitches". The final price was within $81 of what I anticipated spending based upon Edmunds.com and Consumer Reports and the finance package that I qualified for was better than that of the credit union of which I am a member. Mr Roland, the Sales Manager, thanked me for my purchase and has made himself available to answer questions about my vehicle since the purchase. Both of these men have been absolute gentlemen and I have felt respected as a woman and as an educated consumer. This dealership is professional in its business relations with customers. I did not encounter any of the "practices" that I was forewarned about. My car was clean, excellently detailed, and ready for me to pick up at my convenience. It was a stress free experience....I wvwn left with tags and a repistration!

bmarinari

23 de jun. de 2008

Buying from Heritage was one of the lowest-pressure, friendliest car buying experiences I have had. I kept the business card of the salesman, because I'll probably be back for my next car, and a dealership has never inspired that kind of loyalty in me before. Highly recommended.

maryanth

15 de jun. de 2008

This is my fourth Honda I have purchased from this dealership over the course of 24 years. Hal and Eric were highly professional, knowledgeable and accommodating to my needs. I am so very pleased with these gentleman and obviously the dealership since I keep returning for my auto needs (purchase and service). My new Accord is fantastic!!!I would highly recommend this dealership to anyone looking to purchase a new Honda.

dyardley1

10 de jun. de 2008

Gary was very knowledgeable about the Honda Acord features. He did not place any buying pressure on me and was insightful on vehicle option selections. The pricing negotiations were negligible as he met my pricing demand. i would recommend Gary and the Heritage team to others.

Dshimmie

2 de jun. de 2008

It was a pleasure to have Mike Meade as our sales rep.I was currently going to work with the Honda Sales Rep closer to our area in Bel Air.But when it came down to who we wanted to have the sale...we decided Mike Meade was the one!We found him to be more professional with the follow up calls then the one in Bel Air. That was the main reasonwe decided to give him the sale! Mike very detailed and professional with the sale. It was a pleasure working with him and we felt no presure to buy! This was my first time dealing with Honda Heritage and it was a great buying experience! You have a great team at your location!

kinots

15 de may. de 2008

I have previously bought a Honda Mini-Van from Bill Gretes and my father had bought 2 Hondas from Mr, Bill and he is what you would find in the dictionary under Gentleman. Just a pleasure to deal with, all Honda's are great cars, but Bill brings it to the table. Without him I could have gone to any Honda Dealership and purchased my CR-V and been happy with the car but I will go to Heritage Honda for service and add on's just to see Bill. Great Guy - True Gentleman.Sincerely,John Michael at Sandra Gail Stonik, Jr.

gumpsisters

13 de may. de 2008

I purchased A new Honda Ridgeline. The sales team was very courtous and respectable to my needs. I have sent friends and family to also purchase cars through them and will continue to this in the upcoming future.

heatherho

7 de may. de 2008

I would just like to say that Ken Davis is a gem, this is my 4th Honda that I have bought from him and I would recommend him and the dealership highly. Also Seth Bond made the financing process quick and informative. Both gentlemen were a pleasure to work with. Heritage has a very good team.

modon001

9 de abr. de 2008

This was my first car buying experience, and I found the sales person helpful and direct. A later visit with the service department was just as helpful and professional.

Rbianco

4 de feb. de 2008

I had my first service/oil change at Heritage Honda in Towson not only was I in and out in less than 30 minutes but the walls were filled with pink ribbons of donation and support for breast cancer! The cashier told me that they do a walk every year how awesome is that! A company that cares will get my business. Thanks!

cuerica

3 de feb. de 2008

I have my oil changes done at Heritage Honda even though I didn't purchase there. They have an express service, which is like a jiffy lube in price and wait time, but the experience and knowledge of Honda Certified Master Technicians. Plus, MUCH nicer waiting area than any "quick service" place that I have ever been to!