Disgruntled customer

2 de ago. de 2016

I dropped my car to be serviced the next morning. Then received an e-mail the next morning that my appointment had been cancelled, I called to check and was told yes it was cancelled, then told that they moved me because they had some walk-ins they needed to take care of. I called again 2 days later to be told that they couldn't validate any of my concerns that I would have to come and drive with the technician, my went to do that 2 days later then we were told it would be taken care of on Monday morning, I called to check status on Monday evening to find out it once again had not been touched. Went in today after them having the car a full week and find they did NOTHING!! All communication was by me the customer. Customer service is horrible and got nothing fixed! I wouldn't recommend your service dept. to anyone. We will be taking our business elsewhere and so should anyone else that is considering using them.

cars3

29 de jul. de 2016

Leased my third Kia and Jim Miller once again proved to be most accommodating in finding just the right SUV. I have recommended him to friends for the last six years and will definitely continue to do so - makes the selection experience fun!

KAB

26 de jul. de 2016

Just purchased our first KIA yesterday.We were very pleased with the purchase experience from Coughlin KIA, via Cars.comThe price was right, great vehicle, and Jim Miller is an excellent salesperson. We also met the sales manager Charlie Reece and was very impressed. High integrity, very friendly, great atmosphere. Everything was first class.Highly recommend giving them the opportunity next time you need a vehicle.

Nealfamily

6 de jul. de 2016

Jim Miller was great in getting me the car I wanted!!! Larry Pitts did the paperwork very fast! I will be returning next summer to get another vehicle from them!!

GaryB

26 de jun. de 2016

My purchase of a 2016 Kia Optima LX was easy and painless. I was pre-approved before visiting the dealership. I had already test driven a Kia Optima and knew the color and accessories I wanted. Jim Miller had my financing all taken care of and the car I wanted waiting for me. I will definitely send friends and family to Coughlin Kia.

barb kidd

25 de jun. de 2016

Jim at Kia was fabulous, I bought a Kia Forte. Very nice car. Thanks jim, you were The best salesman.

TheBlueDelta

12 de jun. de 2016

Our family is starting it's 4th year at this dealership. Jim Miller is very wonderful to work with. I cann't tell how many people stop and ask about my KIA and wonder wear I got it. I always recommend this dealership. I hope that everyone goes there.

Long-term Customer

8 de jun. de 2016

This is probably the sixth car we have purchased from Jim Miller at Coughlin. We have established the relationship to the point that I can tell him what type of vehicle I'm looking for, and then he tells me to hand the phone over to my wife to crunch the numbers with her(she handles the budget). He is the consummate professional. There are no shocks or surprises in the transition from the salesman to finance manager at Coughlin. No games. No baloney. This dealership thrives on repeat business from loyal customers and I am one of them.

Password1

26 de abr. de 2016

Pete C. and team went above and beyond to help us get our dream car. We felt very welcomed and never felt rushed or pushed to purchase a vehicle we didn't want.

Herman

26 de abr. de 2016

We were looking for a small vehicle but one that my wife can get in & out of without trouble. We researched online and decided to try the Kia Rio. Jim showed us the Rio and it didn't work because the seat height above the pavement was too low. Once Jim understood this particular requirement he explained which cars would be best to try. My wife was able to get in/out of the Soul satisfactorily and she test drove it. At no time did Jim pressure us or dissuade us from price shopping but assured us that he would give us a good price. Then we went to Hyundai to evaluate their models but none of the small cars worked out. We had already eliminated the Toyota Rav4 and Honda CRV because both were a little too large for us and they cost considerably more. Once we settled on the Soul we shopped price. An out of town dealer had the best deal, even better than Costco renegotiated pricing, and I was prepared to buy. Called Jim and gave him the price to meet and after some work he met and actually slightly beat the best price I had. We made the deal on the phone and picked the car up later the same day. When we arrived at Coughlin Jim was thoroughly prepared with all the paperwork, answered all our questions and completed the sale without any hassles. I recommend Jim Miller as a sales rep.

Mary

22 de abr. de 2016

Over the last several months, we have been looking to purchase a new vehicle for my Mother. This was quite the process as it was our goal to get her into something that would be reliable and long-lasting; as well as affordable that would her without a burden of a car-payment as she nears retirement. We searched many dealerships and options. My main goal was to remain with the Kia Brand. I had a Spectra that I purchased slightly used back in 2008, and it has been the most reliable car that I have ever owned. It is also the vehicle that my Mom has been driving for the past couple of years. What I found during my search was that it was nearly impossible to go look at vehicles without investing an entire day into the process. Time is precious for us all. Looking online, I came across Coughlin of Newark. I sent an inquiry late in the evening; by morning I had an email from Mr. Jim Miller. In my email he stated I think youll be pleased with the Kia Sportage and how I value your time (and money). Having gone through less than favorable experiences, I was hesitant to travel an hour away to look at the car. I could not have been more pleased with my experience and Mr. Millers service. I ended up traveling to the dealership twice that same day. Once to go look at the car myself, as I did not want to get my Moms hopes up, and again with my Mom. The car was spotless, and it was Cherry Red her favorite color. The next day, our offer was finalized and Jim worked quick and efficiently to process everything while I worked. I joked that I had a harder time booking a hotel for a work-trip I had coming up that same day! Never have I ever had this type of high-level customer service purchasing a vehicle. He kept true to his initial promise! How often does that happen these days? Anyone going through this process can appreciate someone who truly promises to value their time. The evening we went to sign papers took less than an hour & that was with Jim walking through all the features of Moms new car! I highly recommend Jim Miller and his team for anyone looking for a seamless WOWING experience. I would work with Jim again in a heartbeat.

Mary

22 de abr. de 2016

Over the last several months, we have been looking to purchase a new vehicle for my Mother. This was quite the process as it was our goal to get her into something that would be reliable and long-lasting; as well as affordable that would her without a burden of a car-payment as she nears retirement. We searched many dealerships and options. My main goal was to remain with the Kia Brand. I had a Spectra that I purchased slightly used back in 2008, and it has been the most reliable car that I have ever owned. It is also the vehicle that my Mom has been driving for the past couple of years. What I found during my search was that it was nearly impossible to go look at vehicles without investing an entire day into the process. Time is precious for us all. Looking online, I came across Coughlin of Newark. I sent an inquiry late in the evening; by morning I had an email from Mr. Jim Miller. In my email he stated I think youll be pleased with the Kia Sportage and how I value your time (and money). Having gone through less than favorable experiences, I was hesitant to travel an hour away to look at the car. I could not have been more pleased with my experience and Mr. Millers service. I ended up traveling to the dealership twice that same day. Once to go look at the car myself, as I did not want to get my Moms hopes up, and again with my Mom. The car was spotless, and it was Cherry Red her favorite color. The next day, our offer was finalized and Jim worked quick and efficiently to process everything while I worked. I joked that I had a harder time booking a hotel for a work-trip I had coming up that same day! Never have I ever had this type of high-level customer service purchasing a vehicle. He kept true to his initial promise! How often does that happen these days? Anyone going through this process can appreciate someone who truly promises to value their time. The evening we went to sign papers took less than an hour & that was with Jim walking through all the features of Moms new car! I highly recommend Jim Miller and his team for anyone looking for a seamless WOWING experience. I would work with Jim again in a heartbeat.

Kikisorous

18 de abr. de 2016

I just purchased a Kia Sorento and Jim made the experience awesome. He is very knowledgeable and I learned a great deal. Jim made what can be an overwhelming and intimidating situation down right fun. I would give the entire dealership an A+. Everyone I came into contact with was very personable and helpful, that includes Jeremy, Larry, and Charlie and all the others.

Ben Giesey

30 de mar. de 2016

I went to this dealership to buy a Kia Optima because of how I have been treated by their service department. The salesman John came out and greeted me right away, was very knowledgeable, and was extremely helpful throughout the process. John told me that while I was on the test drive that he would have my trade appraised and we could work a deal out then. When I got back my trade was not looked at.(I understand people are busy and he had to take my car to a different department to have this done) John then had my car looked at, collected some more information from me and introduced me to his "Sales Manager" Jason. From the moment I was introduced to Jason he was very off putting. He shook my hand and immediately started arguing with me about my financing decision to the point that I had to explain to him three times that I was setting up my own financing even if it cost me more money. (I work at a bank) Finally, John got his turn to go in and talk to Jason about my deal. I was 10feet outside of Jason's office looking at a car on the showroom and all I heard while they should have been helping me was Jason telling a different salesman that he was "not budging another F*xxxxx 50 dollars on his old Nissan that he paid 40 F*xxxxx thousand dollars for and only had 19 F*xxxxx thousand miles on it" Finally John came out and showed me the numbers that Jason had put together. I felt that we were a few thousand dollars from what I expected but was willing to compromise if the dealership was willing to move a little bit but didn't even get a chance to negotiate with John because the whole time he was presenting the numbers to me I could only focus on hearing Jason now 25feet away from where we were continuing to swear and get upset with his conversation with the other salesman. At the end of the day I feel that Jason cost his salesman a deal and ultimately a commission because it was solely his fault that we could not come to terms on my new car purchase.

Dale81

23 de mar. de 2016

Charlie was a no pressure type of salesman. He was honest and straight. Forward. Jim helped set up the blue tooth and evo systems. Tom was very helpful while waiting for finance.

Stickshift932

22 de mar. de 2016

I arrived five minutes before my appointment. I was checked in right away and the vehicle was taken back on time. The service work was completed (oil change and vehicle check) quickly and the maintenance sheets were reviewed before I paid the bill. Always a pleasure to have everything go smoothly and the timing was very satisfactory. Great job!

Patti

20 de mar. de 2016

The BEST experience we have ever had in purchasing a new vehicle. Jim Miller and Don Bowers were amazing to work with...top notch, professional, and exceptionally efficient. The 2016 Sorento we purchased. as well as Jim and Don of Coughlin Kia have more than exceeded our expectations!!!

booann1234

18 de mar. de 2016

I stopped in to see Jim Miller with a situation I had.. He understood and within a couple of days he helped me figure out what to do. He will work with you until you are completely satisfied . His personality is always great and you never feel pressured... He's the best of the best in my book!!

pround mama

27 de feb. de 2016

My daughter's first car purchase was made pleasant,fun and hassle free. Thanks Chris Green and the finance guys for making her smile so bright with your excellent service.

andy & sally happy with our new SUV ..

23 de feb. de 2016

We did not have much time the day we stopped at Coughlins dealership. We talked with Jim Miller, told him what we wanted in an SUV, he worked up a deal for us. We are very happy with our SUV. This is the second time we have dealt with Coughlins . Would we go back to Coughlins? You bet we would.

love my suv

23 de feb. de 2016

We didn't have much time the day we stopped at the Caughlin Dealership, told Jim Miller what we wanted, he worked up a deal for us, and we are very happy with our SUV. This is the second time we dealt with Coughlin;s.. and I am sure they will have our business again.

Kia mom

15 de feb. de 2016

Very nice people. Helpful over phone and in person. Very efficient. Didn't buy my Kia here, but I wish I had.

Jody Stanley

11 de feb. de 2016

This dealership provided great and friendly customer service and I will definitely go back for my next vehicle. The salesman, Jim Miller was very helpful and knowledgable and was also a pleasure to work with. Great guy.

lylwbr

30 de ene. de 2016

Great experience! From the moment, we walked onto the lot, we knew we were in good hands! Everything went quickly and we drove away happy customers! We will definitely be back and will highly recommend Coughlin to everyone we know!

66march

26 de ene. de 2016

With all the ways you can look and fine a car now days, online radio tv and newspapers. Then once you fine one it is hard to find the right person that will work with you and not send you to the next guy in line because all they do is show you the car.thatis not how it should be . You want someone like Jim Miller he will be there the hole way to get the job done. I will recommend him to everyone who is looking for a,kia. Thank you Philip Damron

Tim

24 de dic. de 2015

Was a good experience. Jim Miller took really good care of us. The paper work went smooth and fast. We drove away happy customers. Thank you Jim and Kia

KelliMcManaway

11 de dic. de 2015

Working with Jim Miller at this dealership was the best decision I made while purchasing a vehicle. He worked hard to get me the best deal possible for new car and my trade in, and he made sure I was in love with my new car!

badcop777

10 de dic. de 2015

Excellent customer service. This is my 7th vehicle I have purchased from a Coughlin dealership. It all started with a 1990 GMC K1500 Stepside pickup at the Circleville store up to my most recent purchase of a 2013 Kia Sorento EX Limited from the Newark store. Matt Dillon is my go to person in dealing with vehicles, he is straight forward and helps in the process as much as he can. Matt directed me to Jim Miller for this most recent purchase and combined they made the process as painless as possible and extremely accommodating due to my work schedule. I was finishing up completing the financials and when I was done I stepped outside to discover Jim helping my wife in programming our new vehicle for the Bluetooth cell phone. Any other dealership would have let us try to figure it out ourselves, but Jim went above and beyond and made sure we were happy with our purchase. Jim reassured us that if we have any questions to just call him and he will try to assist us, and I have no doubt he will prove to be a man of his word.

Always KIA

15 de nov. de 2015

I have purchased and had my vehicles serviced with this dealership. They provide excellent customer service. They explain any recalls, all service requests and what has been done or needs to be addressed. If there are any concerns or questions they answer them quickly! In addition, they ask for feedback on how they are doing and contact you for further review if necessary. The ease of setting an appointment to drop off and pick up. Great service department to work with.

kkc

30 de oct. de 2015

Thank you, you all did an awesome job on the recall repair. On time getting me in the shop and out of the shop!! I appreciate the service department being sensitive of my time too!

Kialover

18 de oct. de 2015

I recently purchased my new 2016 KIA Soul from Coughlin KIA in Newark, Ohio, and it is so fun to drive and great on fuel.

Dr. DEM

26 de sep. de 2015

I have been purchasing my cars and leases from Jim Miller for the last 40 years...he has always been responsive to my needs and played none of the typical sales gimmicks you find with most car dealerships. When I am ready to trade cars, I call Jim; I tell him what I am interested in, he listens...then makes it happen. I have also sent many of my friends and colleagues to him; and, they have received the same professional treatment and become his regular repeat customer. If a service or warranty issues arises and I question whether I'm being treated professionally by the relevant personnel, I call Jim and he handles it by cutting through the red tape and reduces any inconvenience that the issue causes me. THANKS JIM, once again you have made this experience of purchasing a car WONDERFUL and EXCITING! Rest assured, I will be back when I need a vehicle.Dr. DEM

Lisa S

22 de ago. de 2015

This is our second KIA and we were anticipating purchasing another in the not too distant future. We recently tried to replace the tires on my 2008 Kia Sorento at a tire franchise, and discovered that the "wheel lock" tool had never been replaced the last time we replaced the tires. Husband called Coughlin who will replace the tires but will not sell or otherwise make available the wheel lock tool. This is a SAFETY issue - what happens when there is a flat and we can't remove the tire?? Very disappointed.

beve1268

29 de may. de 2015

I walked in on Friday night at 5:55 pm and they closed at 6pm. Jim was wonderful and sstayed late with us and 2 other customers and made the sales. The Kia I have wanted since the soul came out was on the lot and it was everything that I wanted......thank you

Nippersus

27 de may. de 2015

Thanks so much for helping us with our Soul. Other than having to wait for awhile because you were busy the process was painless and fast. This has been the best car buying experience I have ever been through. Thanks again. Harriet and Harley Knipp

Britt1

20 de may. de 2015

Jim was super down to earth and didn't make me feel rushed at all. This was my first time ever buying a car and I didn't feel pressured or rushed at all. He took his time and listened to everything I wanted when it came to a vehicle. I could tell he cared about me as a person and wasn't just focused on a sale. He answer the millions of questions I had to make sure I understood everything fully. We worked together and got me exactly what I wanted within the price I wanted to pay per month. I walked away the same day with a 2016 Kia Sorento.

dcs3473

14 de may. de 2015

I brought in my 2015 Kia Optima SXT for it's normal service/oil change. While I was there the technician suggested based on my miles I should also have a tire rotation. The service was very quick and I was out of there in less then one hour of my appointment time. That is the kind of service I like.

Shulls53

13 de may. de 2015

First call took over 3 minutes for parts service to answer the phone. When I asked about my part they needed the vin number to look up the part so I had to hang up to get the vin number. I then called back and was sent to their Chey parts department that gentleman then had to transfer me to the Kia parts department. Well I give the same gentleman the vin number and after 5 minutes he said that he was not able to find the part and that the person was out to lunch that knew more about finding the part. I then got on the Internet and found the part and number that I needed took about 3 minutes. So called back to see if i could Oder the part and was put on hold for over 10 minutes this time no one ever answered the phone. I just want to say THANKS for the great service. OH by the way I order it off the internet . Thanks again!!!!!

carleffieatroadrunnet.com

29 de abr. de 2015

OMG, Jim Miller you are the best, no pressure, no hassle, just down to earth dealing. Almost like sitting chatting with my neighbor,,,, I was so scared when I walked in there, and you really helped me thru buying the nicest car I have ever owned. Thank you,...kudos to Donny Bowers for being so nice and informative. It made my day to shop at Couglin Kia.

Chad-new-Rio-owner

25 de abr. de 2015

Yesterday I purchased a new 2014 Kia Rio EX. Jim Miller was great to work with, He was very informative, understanding and willing to help. He made the car buying experience enjoyable. He went above and beyond and I would definitely work with him again.

Donniecar

23 de abr. de 2015

This is the 5th Kia that I have purchased, buying 4 of 5 from Jim Miller. He is very knowledgable, straight forward and a very friendly person...a pleasure to do business with.When My wife and I are in the market for our next car, we will stop and see Jim.Sincerely, Don and Anne Russell

Jeep Fan

20 de abr. de 2015

We worked with Jim Miller on a Jeep Wrangler Unlimited purchase. Jim was honest and upfront about the deal and we were very satisfied working with him Brent is the GM for the dealership group and he was great to work with as well. We did the entire deal over the phone and everything worked out great! Very happy with this dealership!

George

8 de abr. de 2015

Just purchased my very first new car! Jim Miller showed me the car I was interested in and gave me all the details about it! He was super friendly and very knowledgeable. It was a very easy and stress free Experiance, will definately do business with him again if I ever decide on getting another new car in the future!

Carhunter

5 de ene. de 2015

Came across a car of interest in Coughlin Kia's inventory and was soon put in contact with Jim Miller. Car unseen in-person, Jim walked me thru the features of the car, and allowed me to place a retainer on the vehicle. I drove six hours to buy the car. The whole purchasing experience was pleasant with no pressure. At the completion of the transaction, Jim took a couple of pictures of me in front of my new car.

Sherry Mller

13 de nov. de 2014

Jim Miller was very helpful and very nice. He seemed genuinely concerned about us. I would definitely buy another vehicle from him and would definitely recommend him to my family and friends. Thank you Jim for making what I consider a stressful purchase easier.

jenna r

23 de oct. de 2014

Jim Miller was FANTASTIC! He worked with me all day to get me what I wanted with the payment that fits my budget! He was so kind and helpful offering me and my sister beverages. It took awhile to get everything adjusted and he was patient with it all. I will be going back to Coughlin and seeing Jim Miller with future purchases.

JLZinser

21 de oct. de 2014

WOW! I will recommend this dealer to everyone I know! After being a long time customer of another dealership (only because I had never been to Coughlin) and then being let down by the other dealership after my long time loyalty, I ventured out to Coughlin because I saw a commercial. They give WAY more for your trade in, find you what you are looking for, and work out a deal that meets your needs. They are fast, friendly, no nonsense and truly all about the customer! I will be going back there from now on! VERY PLEASED! I didn't know that buying a car could ever go that smoothly!

shay_2800

15 de oct. de 2014

I just purchased a 2011 Kia Optima here and love it!! The service and salesmen were very nice and friendly. I will definitely go there again to purchase a vehicle. I had Jim Miller,such an awesome and friendly guy!! He got me the car when I didn't even have credit,and I got a great price!!

Mandy

26 de sep. de 2014

Thanks Jim Miller at Coughlin for making our car buying experience so great. He was able to give me information on the car before we came up and had it ready and waiting when we arrived. He was very patient with us since we had our 2 year old along. He worked to find us the best deal and we love our 2010 Mercury Mariner!

Sarah

21 de sep. de 2014

Our 2014 Kia Soul is the third car we have purchased from Coughlin and we wouldn't think of going to any other dealership. The experience is about as pain free as it can get and the Coughlin staff is always friendly, helpful, and most importantly low pressure. Thank you!

cathy.torrence.79

14 de ago. de 2014

I can not tell you how much I detest the car buying process!! I really dislike high pressure sales representatives! If I go to a dealership and feel like I am being pressured into buying something, I leave and don't go back! Today my husband and I went to Coughlin Kia in Newark, Ohio to look at SUV's. We had been looking both online and in person at a variety of models and I thought I had my mind made up until we stopped today to look at Kia SUV's. We were greeted by Jim Miller (we had purchased a car from him before) and he immediately showed us a Kia Sorento that was fully loaded and we really liked what we saw! We took it for a test drive and fell in love with it! I did not feel at any point that i was being pressured into buying anything....that was the best car buying experience I have ever had! Jim spent a lot of time with us, showing us each and every feature of this beautiful vehicle. He even programmed the UVO system for us and made sure we knew how it worked, showing us all of the features this app could do. We were treated very well by everyone we came in contact with at Coughlin and I can honestly say, "Jim, you have earned our business and we will return!". Thanks Jim

tstump

12 de ago. de 2014

I just signed a lease for a 2015 Kia Optima and couldn't be any happier with the vehicle and the price. Jim Miller was extremely helpful in making this happen. He has years of experience and it shows. I highly recommend Coughlin Kia in Newark and I promise you won't be disappointed.

Barby0,

12 de ago. de 2014

Timeline was great for buying our new car. Everyone was very friendly. Jim Miller found the right suv that we were looking for. The Kia Sorento we bought rides smoothly and quietly. Jim was very helpful in setting up my phone and answering any questions we had.

CD

8 de ago. de 2014

I just purchased a 2014 Kia Soul. I traded in my 2012 model. I did not need a new car per se, but Pete, our salesman, was so kind and helpful. I felt like he was a good friend by the time we were finished. The staff did everything possible to make this work for us within our desires and with exceptional ease. No pressure. My wife and I were very pleased with the sales staff, the finance department and the speed of the transaction. Before we knew it, we were driving away in our new car. A car we didn't really need!

DnBRinHere

6 de jun. de 2014

I can't tell you how refreshing it was to do business with Coughlin and Jim Miller in particular. I visited two other dealerships and while they were very nice, I drove nearly an hour to visit Coughlin. It seemed out of the way, but it was well worth my time and every mile to work with a down to earth, upbeat sales team. No pressure, just information and the greatest deal ever! So good I couldn't walk away. Instead, I drove away in my new Kia Forte that fits my needs to the tee! Thanks Coughlin. You knocked it out of the park! Brenda and Dennis of Columbus Ohio

Ireland2015

25 de may. de 2014

Thank you so much for make our life so much easier just walk in your office and sign the forms and check out speedy then drove out with new car. Wow, that is really amazing!!! Thank you so much, I truly appreciate your wonderful generous and respect us like normal people. Thanks, Becky and Mike

Eric K.

2 de may. de 2014

It was so nice to find an Honest Car Dealership. Jim Miller was awesome to work with during the purchase. I found the car on the internet, made the offer and drove three hours to pick it up. Jim described everything in detail and I basically bought the car without putting eyes on it. I would drive up there to purchase my next car just because of the awesome level of service.

New Kia Owners

30 de abr. de 2014

Jim Miller is a very patient salesman. He gave us plenty of time to discuss our options, listened too all our concerns and genuinely wanted to give us the best deal possible.

Adam

18 de abr. de 2014

I would highly recommend visiting Coughlin Kia for your next car. This was by far the smoothest car buying experience I have ever been a part of. They were able to handle my trade, secure a great interest rate and close on the exact car I wanted. Jim Miller and his team did a great job and I could not be happier.

AmistaBaker

30 de mar. de 2014

I went into Coughlin Kia of Newark, OH to test drive a 2014 Kia Forte and trade in my 2005 Chrysler Pacifica Touring. Not only did I get a great deal on my trade-in, and my loan interest rate & monthly payment, but the staff was also very friendly, and the salesman Jim Miller was a pleasure to work with. He went above and beyond to get us the best deal he could. We had to bring our two children with us (ages 5 & 2) and everyone was very polite to them and the whole general experience was positive.

BorB

26 de mar. de 2014

We had a wonderful buying experience with Jim Miller at Coughlin Kia in Newark, Ohio. We got the deal we wanted on the vehicle we wanted and the team completed the entire transaction in a very professional and thorough manner. In spite of the surrounding facilities upgrading that was going on, the purchase went smoothly and everyone involved went above and beyond in satisfying us in our vehicle acquisition process. We're looking forward to the 'new and improved' facilities where we're sure our Soul will be well taken care of over the coming years.

New Kia owner

24 de mar. de 2014

Bought our new Kia from Jim and the service was amazing. Was nervous but he was very helpful and even stayed late on a Saturday to finish us up couldn't of asked for better service. Was also quick and efficient with the paperwork. Keep him around. Great job Coughlin

Samantha Smith

8 de feb. de 2014

I was nervous going in to buy my first new car. I thought the experience would be very time consuming and stressful. It was the opposite. Jim Miller made my first buying experience very pleasant. He was both very friendly and knowledgeable. I felt comfortable as soon as I walked in. He did not hesitate to answer any questions. He is great at what he does and would truly recommend asking for Jim. I bought a new Kia Forte and am very happy with my purchase.

D. Lucas

3 de feb. de 2014

My overall buying experience was excellent. The staff was friendly and courteous. The purchase process was quick and thorough.

Melissa Trombley and Thomas trombley

6 de ene. de 2014

We were desperate to get a car when our transmission went out. We called coughlin Kia and asked for Jim miller from a client referral. He was honest and business like and we didn't have to wait n office long cause most of the business was done online or via phone. Once we were approved and got to office Jim miller and Sylvia had us in and out n 40 minutes. That was awesome. We will return if need another car

Jerry and Vickie

18 de dic. de 2013

We recently purchased a used 05 Beetle from Jim Miller at Coughlin Kia and couldn't have been more pleased. We drove 8hrs round trip from another state on the word of the salesman that this was a good car. We had concerns regarding the transmission, so he personally drove the vehicle to assure us that it was in good working condition. We we arrived we were greeted by very friendly and helpful staff members. We took the car for a test drive and were very impressed! It was exactly what Jim promised it would be. The entire process was very smooth and we were on our way in no time. This purchase is a Christmas present for our 16yr old daughter. She'll be so happy! Thanks so much for the awesome service, Jim Miller and Coughlin Kia! Would highly recommend this dealership!

FELIX R.

16 de dic. de 2013

MY NAME IS FELIX R.I BOUGHT A KIA OPTIMA FROM COUGHLIN KIA.I WAS VERY HAPPY WITH THE SERVICE.THE SALESMAN JIM MILLER WAS THE BEST.VERY FRIENDLY AND KNOWLEDGEABLE.I WOULD HIGHLY RECOMMEND HIM.I WOULD DEFINITLY BUY FROM THEM AGAIN.

Lincoln man

2 de jul. de 2013

My overall experience was good until I was driving the 2000 Lincoln Towncar home after the purcahse. The A/C was ice cold during the test drive, but about 15 minutes from the dealer tit was blowing warm air. I took the car to my mechanic the next day and was told that there was a fairly large leak coming from the A/C compressor. I was told the A/C would have had to have been charege shortly befor my test drive in order for the A/C to blow cold air. IT may be a coincience that this large leak occured on my trip home from the dealer, but I have my doubts. After $900 + in repairs on a car that I have had for one day all is well.

Cindy Cosmar

13 de abr. de 2013

Great transaction would do business with Jim Miller again.

4-H leader

1 de abr. de 2013

We'd purchased a Kia Soul from Jim Miller last summer, and when it was time to replace my SUV, there wasn't any other dealership we wanted to go to! Coughlin Kia (Bob Stamper and Jim Miller) have been great in getting us three vehicles we really like, including a great deal on a used car for our 16 year old son. Their friendly attitude and knowledge of all the Kia products is very helpful. Jim can tell if the car is a good fit for you by talking to you and getting to know you. He takes the time to explain the options on the car you are purchasing, and makes sure you know how to operate them all. Financing is a breeze with Bob. He finds the best deal for you - no matter what your credit situation. I love my new Sorento! Thanks Jim and Bob!

Ohio SX

20 de mar. de 2013

Excellent buying experience. Very accommodating. We bought a Sorento from Jim Miller at this dealership two years ago. When it was time to replace our second car we came back to this salesman at this dealership. With all the alternatives available today this should just about say it all.

Schwasd

1 de mar. de 2013

Jim Miller was great. The only pressure he applied was to get us a lower price after the initial offer. Made it hard to pass up. What's not to like about that? Thanks, Steve

My First Kia

28 de ene. de 2013

Jim Miller has been selling cars since Shep was a pup. His experience, knowledge and skills are very evident. He cut to the chase with me as I won't participae in marathon buying experiences. I was very specific about my requirements--Jim went to Ft Wayne, IN to get the vehicle I requested. He even discovered a better finance rate and made sure I received it. Good sale and delivery. Thank You!!

Lynniemh

26 de ene. de 2013

Jim Miller was great to work with. Answered emails promptly, sent the car fax right away and was a friendly, no pressure sales person. He got everything wrapped up so I could take my new car home that day. It was a long drive from Delaware but worth it.

Keepin Her Happy!

15 de dic. de 2012

Thank you again Jim for such a great buying experience. My wife was truly surprised and excited about her new Sorento. I couldn't have done it without you. I really appreciate the lengths you went to find the right car for us, and staying late so we could wrap it up and surprise her with it. Thank you!

Old Guy

1 de nov. de 2012

I have always felt that if you want to learn something about a car, "ask the man who owns one". That is a Packard Motor Co. quotation. I saw a couple driving a Kia Optima, and asked them what they thought of the car. They loved it, and RAVED about Jim Miller. I stopped, got some information, met (and liked) Jim. He is a gentleman, and a great asset to both Kia and Coughlin. I highly recommend both! Dick Bailey

A new KIA owner

30 de oct. de 2012

We had been shopping about a month for a crossover in several different makes when we came to the KIA dealer in Newark. We drove the car and liked it very much but the real selling point was Jim Miller. He made you feel like he had nothing else to do but get you the car you wanted and the best deal. He was very up front with his offer, trade-in and found the car we wanted and had it at his business the next day. We inspected it, signed the papers and then he sent it to get a moon roof installed and we picked it up two days later. What is usually an experience I do not look forward to (buying a new vehicle)was a very happy and relaxing experience thanks to Jim Miller!

dj88driver

25 de oct. de 2012

We have purchased 2 new Kia Soul's in the last few months as my husband traded his 4 wheel drive Ford for a Kia for better gas miliage and what a difference,we both liked it so much we traded my VW Bug for another one this week.So now we are the Proud owners of 2 Kia Soul's!May I add they are Twins both Red.We had a Great salesman Jim Miller for both deals very up front and to the point no all day trips to the dealership as we have done in the past,most paper work can be done on line and your ready to go.Thanks to the finance man for a great deal also.Last but not least the lot guy was very helpful also.All in all a Great place to buy a car and stay Local.Thanks again Jeff & Pauline Wilson.

Hutch

29 de ago. de 2012

We were looking for a vehicle to tow behind our motorhome and liked the soul. The salesman was very helpful assuring us we could do that. No high pressure sales was a welcome relief. Best car buying experience ever! Jim Miller was wonderful.

Booann

11 de ago. de 2012

My husband I had decided to trade his 2005 ford ranger in and started looking for a used SUV. We were looking at a 2011 Kia Sportage when Jim Miller came out to help us. We drove it and really liked it except the previous owner had smoked and we didn't think they could get that smell out so Jim had us drive a 2013 Kia Sorento which we really liked but didn't have a color that we wanted so he took the time and found one in Springfield, Ohio.. By the end of that day he had that Sorento in Newark. He went above and beyond and that extra mile to work out a deal that would work for us! We have bought a lot of vehicles from other dealers but this is the first time we have felt so comfortable with this experience. Jim showed us everything including hooking up the bluetooth which I love!! We felt like we had known Jim for years, he is so knowledgable and dedicated and truly loves what he does and we will definitely be back when it's time for another vehicle. We feel that we have gained a true friend while buying our new Kia Sorento!!

justbets

9 de ago. de 2012

My son recently totaled his Honda Civic and needed to replace it as quickly as possible as he was moving.We had the pleasure of working with Jim Miller. Jim went out of his way to meet us at the dealership on a Sunday when they are closed. The whole process was quick and easy and we couldn't be happier. Kudos Jim!

new car buyer

31 de jul. de 2012

We had a great buying experience with Jim. He took really good care of us and made us feel at ease. Already telling people to go see him!

Beads

14 de jul. de 2012

I was looking for a used truck and had reviewed the inventory via the internet that the dealer had when I came acorss a vehicle that I was interested in. I was greeted by Jim Miller at the dealership who was more than happy to help show me the vehicle and take care of the purchase in a very quick manner. The entire staff at the Kia location was very helpful in providing what I was looking for. I would recommend them to anyone who is looking for a new or used vehicle.

happycustomer

24 de jun. de 2012

I bought a used car from Jim Miller at Coughlin Kia and had a very positive experience.