jeffwkloeckl

20 de nov. de 2016

I had a very wonderful experience at Chapman Hyundai. The staff and sales people were all nice and professional. I would definitely recommend friends and family.

jmmorris55

19 de nov. de 2016

This experience of purchasing my Hundai Sante Fe Sport was far above all my expectations. The first step on the chapman Hundai property was a warm genuine welcome by everyone I was introduced to during the process. Everyone was friendly and helpful and made it the most easy flowing purchase experience I have had. Very knowledgeable employees made the process flow and was very clear in their explanations of all the contracts etc. Susan Renfrow even picked me up from my home the day of purchase then I was introduced to David Williams who patiently walked me through all the functions of my new SUV. Patience even with a smile was amazing. I would recommend my friends to your dealership as I know they will be as impressed as much as I have been. I am in the process of referring Scottsdale Hundai and it's employees with everyone who are so impressed with my Sante Fe Sport. I am a Proud to be part of this great experience and am so very happy with my SUV. Thank you very much for everything.

f86h

18 de nov. de 2016

Great dealership and car. Bought the car sight unseen as the dealer was 100 miles away. Sales person Susan found the car I was looking for at another dealer and quoted a price with discounts. Held the car with a credit card and picked up a week later as I was going to a softball tourney that week. Car was spit shinned and ready on arrival. Susan showed me the creature features after I determined that I could fit into the driver's seat (long legs). Deal was as described on phone and received an additional $750 to finance even though I was to pay cash. So, split the difference. They actually let us take the car with that unpaid balance, who knew. Susan showed all the interior workings and then called a few days later to insure that I understood all the features. I had forgotten a few and she walked me through the process.Great car and dealership. Be wary they have a stacked dealership fee of about 300 dollars they slide into the deal and did not budge.

sheri.plmr

18 de nov. de 2016

This was by far the best car buying experience I have ever had!! Donald was very understanding of my situation and took every measure possible to educate, inform and make me comfortable and happy with my decision. He is truly a remarkable person and a key factor in my decision to purchase through Chapman.

Mia

15 de nov. de 2016

Don was the absolute best to work with! He was more than sensitive to my being pressed for time and worked around my schedule to get things done expeditiously. I'm very happy with my purchase, and the service that I received from Don!

mpetrotto

14 de nov. de 2016

Donald was very professional and a pleasure to work with. His follow up is exceptional and made sure I was comfortable with operating the vehicle before leaving the dealership. Overall I'm happy with the my car experience

illiana72

12 de nov. de 2016

I will definitely recommend my new dealership to anyone I can. I loved their promptness and friendliness. My boyfriend and myself were very pleased with how quick we were in and out of the dealership.

roddrussow

11 de nov. de 2016

I had a great experience working with Susan and Don, they made the experience more personal and less pushy than I've experienced at other dealerships. I made a request to keep the finance process to a minimum and they exceeded my expectations.

samyhazel

11 de nov. de 2016

Everyone is extremely kind and accommodating. I usually do not feel comfortable at car dealerships, however this experience and all others were great! This dealership knows how to take care of their customers and provide quality customer service. Leslie Horne & Donald Williams were great!

jeccfo

11 de nov. de 2016

Chip was very honest, friendly and delivered what we spoke about on the phone. My first time in a Hyundai and I'm impressed so far

LILIMPOOFU

11 de nov. de 2016

When my wife bought her car she raved about her salesman being helpful fun and knowledgable. So of course I went back to him to get my car and he was all of those things and then some. Plus I love my Hyundai!

leo_godinez

10 de nov. de 2016

Chip Kim was amazing, he went over everything with me and made sure that I was well taken care of with the overall process! I strongly suggest that you seek him out next time you need a Hyundai.

kat14

7 de nov. de 2016

I bought a new car from Donald Williams. He made the transaction easy, fun, and quick! I had researched many cars and dealerships and ended up at Chapman because of the price. Since I did everything using the internet, Don contacted me via email, which I truly appreciated as my phone was ringing off the hook! He sent me everything I needed. My test drive was really fun! When the purchase was complete he gave me an extensive lesson on the operation of my new vehicle. Less than a month later I was back for a refresher course! He was patient and still alot of fun. I actually look forward to going back for my 1st oil change. Also, I did not feel the hard sell and pressure that kept me from going to a bunch of car lots.

jlewicka

5 de nov. de 2016

Experience was great. Definitely will recomend this dealer to family and friends. Eager to give me the best price. Alot of colors to chose from.

mln291

4 de nov. de 2016

Excellent service,John had everything ready when we arrived from Yuma, Arizona. John went over everything and we were on our way. Finance Dept. (Nick) made everything pleasant and fast, thank you all!!

camdlm42

1 de nov. de 2016

Best experience yet at a dealership. I would buy for Chapman again. They work with us to get us the best financing that made it affordable for us.

Xman2000

29 de oct. de 2016

Great service great experience ask for Donald Great way to buy a car no haggle no stress no middle man work direct with one employee so refreshing

mkemp61262

28 de oct. de 2016

As I said before everybody at Chapman were courteous and attentive. Even the finance dept was friendly and allowed me sufficient information on make an informed decision.

jmsel

28 de oct. de 2016

As already mentioned I've been a returning customer since my experience has always been very professional No hard sales pitches, always very accommodating and whole process made easy and customer centric

danandruby

27 de oct. de 2016

We were pleased with the service and attention we received from Susan. She was professional and knowledgeable. We felt she was sincerely trying to meet all of our needs.

ari.deandrado

26 de oct. de 2016

Our experience at Chapman Hyundai was great. The Sales advisor Donald Williams was personable and diligently and patiently responded to all our queries, He also worked with us to find the right vehicle and was able to negotiate the price of the vehicle down to our budgetary limit.

lexi3rd

25 de oct. de 2016

I my opinion everything and everybody went above and beyond expectations. I enjoyed my experience and would recommend to family and friends. I would not hesitate to purchase another car when needed from the dealership.

nmaryhathaway

25 de oct. de 2016

If you are looking for a quality car with a great warranty and true customer care don't go anywhere else other then Chapman Scottsdale Hyundai. You will be well taken care of and treated like family. Expect nothing less then world class service.

enjoyrenee

23 de oct. de 2016

I visited nearly every dealership in the valley. I was also getting online quotes. One person stood out...Don Williams! He was my sales rep. He was helpful, informative, straight forward and honest! Can you believe that!?! He went above and beyond to help me. When I arrived, he had my car ready and most of the paperwork complete. I had spent hours at other dealerships simply trying to get a sales price. Don made things smooth, efficient and fun. Every person I came in contact with was amazing! Everyone was kind and truly helpful. I know I got an amazing deal and some extras to boot, but I would have gladly bought from them even if it wasn't the best deal in town. They have created a "raving fan" in me!!! I am confident you will become a raving fan too!

stormidawn

22 de oct. de 2016

Sales Manager, Paul, staff member Ms. Chapman and Finance(?) Manager, Justin(?) salvaged the transaction and made a challenging experience end well. Had they not stepped in, I would have taken business to an alternative location to purchase the same vehicle

redskyline

22 de oct. de 2016

Chapman Hyundai earns your business straightforward and honestly. Finally a dealership that makes the sale all about the customer! Thank-you for a fast and convenient shopping experience!

chayes_210

22 de oct. de 2016

I really appreciate my service with John. I've been to a few dealers and they didn't make feel as comfortable as John did. He was very honest and straight forward.

johntucker999

22 de oct. de 2016

Worked closely with Jim who helped me with the numbers. All the sales people were busy and when one became available, Donald showed me all the features of the vehicle. He made sure I can fit in the accent since I am a tall guy. I have been very happy with my services and highly recommend giving them a try even if you have to drive a bit further than you want. It is totally worth it! Thank you

jlaabs1068

22 de oct. de 2016

Susan Renfro was very knowledgeable and provided excellent information regarding the equipment options and packages available on the 2017 Santa Fe Sport. We had done quite a bit of research prior to meeting with her but the information she gave helped us make a well informed decision on the vehicle we ultimately purchased. We are definitely pleased with the service she provided!

mary36

21 de oct. de 2016

Love it. Highly satisfied. Our sales person was the best. Never have had such a great experience purchasing a car. Would buy again from John and Chapman.

sierradimberg

21 de oct. de 2016

Donald provided exceptional service and made sure to take good care of me. The dealership was clean, quiet, and everyone was friendly. My car was beautiful when given to me and they took extra steps to ensure good delivery.

gtgallaher2

21 de oct. de 2016

Thank you Donald for helping us with our purchase, you made the transaction easy and were very helpful. Thanks once again for delivering the vehicle to Yuma. Thanks George

mannymrt

17 de oct. de 2016

Extremely satisfied with Chip's demeanor, friendless and enthusiastic approach to providing a great customer experience. He is definitely someone I would highly recommend and the dealership as well.

LauranaC23

15 de oct. de 2016

Chapman is a great place to go and I would/will recommend anyone interested in purchasing a new car to go get it here. The quality of workers they employ is outstanding and out does many others. Thank you for your service and time.

varela0811

14 de oct. de 2016

I had a great experience! The service here was excellent. I will definitely be coming here for my next car. John did an excellent job!

nicklasg

13 de oct. de 2016

Staff was very accommodating, took the time to explain everything, and worked with us to make sure we were happy with every aspect of our purchase.

joel13

13 de oct. de 2016

Donald Williams worked tirelessly to get me in the car I wanted. I got a great price and Donald got me through all the buying paperwork very fast. He was knowledgable, enthusiastic and helpful. What a great buying experience.

marshallj3921

10 de oct. de 2016

Rudy our salesperson did a great job. Financing was great and went very smoothly and quickly. Feel we got a great price on our vehicles. Great experience.

SOBHAWAII

8 de oct. de 2016

This is the second car I've purchased from Steven O'Brien he is the best to work with always friendly and helpful and does not waste my time

rand.hendryx

6 de oct. de 2016

Chapman Hyundai Scottsdale exceeded my expectations and made my vehicle purchase an enjoyable experience. Salesperson Steve O'Brien located a vehicle that matched what I was searching for and the pricing and fees were upfront, fair and accurate. The final transaction and financing process was painless and took the least amount of time I have spent purchasing a vehicle.

hayley.curtis121

6 de oct. de 2016

Carmen and Steve were both wonderful and helpful and made sure I was happy with everything. They were geniune and nice and took great care of me the entire time

Awalkenhorst

24 de sep. de 2016

went to chapman to check out the inventory of Dodge Challengers, i had called ahead and spoke with my sales person donald. he pulled the vehicle and started the process before i even arrived. was very welcoming and prompt throughout the entire process. i would highly recommend goimg and seeing him if you're in the market for a new vehicle

sheila.az1961

23 de sep. de 2016

I knew what I wanted. Susan had the car ready for my test drive when I arrived and was great to work with. The only complaint I would have us the time waiting to complete the finance portion and the need to "negotiate" extend warrantys.

pkienast

23 de sep. de 2016

It was a good experience. And the Costco membership made it even better. The personell were friendly and very helpful. Can recommend this approach to others.

pphupaibul

22 de sep. de 2016

Actually l bought a car for my daughter that day. I came late. John and his twam took care me very well. I was very impressed. My husband asked so many questions about the finance because it is different from our country. But the account, l don't remember his name, explained us patiently. Thank you so much for your great service!!

m.mcallister

22 de sep. de 2016

Donald Williams made me feel comfortable which made it a positive experience, They really do make you feel like family. The entire staff was kind and welcoming. I have taken other Hyundai's here for service too and I have always felt very taken care of.

bigdave1945

21 de sep. de 2016

The whole process was very easy and simple it's our second car we purchased here. John Leidigh helps us every time. 2015 Sonata and 2016 Veloster. Both very enjoyable experiences.

clara.nogales

17 de sep. de 2016

Thank you Chip and Carmine for helping me through this process! It's the first time I purchased a car all by myself and you were both great. I would recommend Chapman Scottsdale Hyundai to anyone I know who's interested in buying a car.

nancelw

14 de sep. de 2016

At last! A salesperson that would let me buy a car and not try to SELL me a car. Just answered all my questions and requests...

Phoenix & Frank B.

11 de sep. de 2016

We had been shopping all Labor Day Weekend in between our daughter's soccer tournament. It was HOT, we were exhausted and we didn't want to keep haggling with car salesmen. We pride ourselves on being great car buyers, we had done our homework, knew what we wanted and at what cost. We finally came to Chapman Hyundai Scottsdale where we met with Donald Williams. He listened to our needs and found us a great deal. Threw in a few sun visors and key chains and a few hours later we left with our new Hyundai Sonata! This was one of the best car buying experiences we have had! Go to Chapman Hyundai Scottsdale and see Donald Williams!

sharroncrawford

10 de sep. de 2016

Our whole purchase experience was easy and pleasant. All employees with whom we had contact were knowledgeable, courteous and pleasant. we would definitely recommend Chapman Hyundai to friends and family.

mikeprell

10 de sep. de 2016

Bob Crandall was an amazing sales person. Give him a raise or promote him. He is definitely an asset to your organization. He made the experience great for me.

dko2

10 de sep. de 2016

The trade in/buying experience was excellent! I was given several options to consider. There was no high pressure sales pitch. Waiting was kept to a minimum.

isaac.lomeli

9 de sep. de 2016

BOB CRANDLE AND LEO GODINEZ ARE AWESOME THEY GOT ME IN AND OUT IN UNDER 3 HOURS. THANK YOU TEAM. IM GLAD I CAME BACK FOR ANOTHER VELOSTER. PERHAPS NEXT YEAR ILL GET A GENESIS :)

RH

8 de sep. de 2016

Like others I don't care much for purchasing a car...I went with the intention of test driving a few different cars to help make up my mind, but with Donald's customer service and knowledge I ended up purchasing a Hyundai to following day. I am so glad I did, I really enjoy the car 2016 Veloster! Thank you Donald for the great customer service, help and fun experience...no pressure to purchase but eager to help and make car buying a snap! I would highly recommend Donald and Chapman Scottsdale.

vmarin-unruh

8 de sep. de 2016

I went on-line to search out Hyundai Sonata Hybrids and two dealers in my area popped up, Mr. Robert Crandall immediately called me to see how he could be of service. We set up a date and went to the dealership. Where we ended up purchasing two vehicles.

sirikaur

8 de sep. de 2016

Thanks to the great team at Chapman Hyundai for getting me into my Accent hatchback. It is just what I needed and stayed in my budget range. John L did a great job of pulling the parts together for me.

alex.anastasio

7 de sep. de 2016

Working with Susan was great. She is knowledgeable and friendly. She made me feel comfortable throughout the whole process. I am extremely satisfied with my purchase.

AKACATCH22

4 de sep. de 2016

I visited nearly every dealership in the valley. I was also getting online quotes. One person stood out...Don Williams! He was my sales rep. He was helpful, informative, straight forward and honest! Can you believe that!?! He went above and beyond to help me. When I arrived, he had my car ready and most of the paperwork complete. Don made things smooth, efficient and fun. Every person I came in contact with was amazing! Everyone was kind and truly helpful. I know I got an amazing deal and some perks too, but I would have gladly bought from them even if it wasn't the best deal in town. They have created a "raving fan" in me!!!

markpowell1

27 de ago. de 2016

I have bought or leased all my vehicles from Chapman in Scottsdale, AZ at 6601 E. Mcdowell Rd. There sales, service and finance staff are the best. I would highly recommend them to anyone wanting to purchase or lease a vehicle.

Jeanette1

25 de ago. de 2016

Donald is a pleasure to purchase a car from. He is knowledgeable about the Hyundai product and makes everything easy to understand. We purchased a 2016 Hyundai Sonata in May and was so happy with the way Donald handled the sale , that we drive all the way from our North Scottsdale home to purchase a 2017 Elantra for our teenage daughter. If you want the best deal with the best devices , work with Donald Williams and the Mars at chapman, it is worth the drive.

2cutekidsaz

25 de ago. de 2016

Deal with Chip.... Don was who I had to deal with when I had issues with my vehicle. He didn't have the best customer service skills, but he got it done (because of chip). I just didn't feel as comfortable with Don as I did with Chip.

Anna Hall

20 de ago. de 2016

We highly recommend Donald to anyone that wants an easy no haggle experience. He worked with the budget and gave us everything we wanted in our new Santa Fe. He made sure it was perfectly cleaned and all the extras we wanted. Jim the manager and Mark in finance were also awesome.This dealership is no pressure and works with you before you get there to make it easy. We will be back next time!

callialbertson

20 de ago. de 2016

John made my first car-buying experience the best! He was very professional, knowledgable and the made the experience fun and so easy for us. I absolutely love my car and he has helped tremendously during the process. Everyone at Chapman is so helpful! Thank you!

rdunham50

19 de ago. de 2016

Chip Kim was fantastic to work with and Chapman Scottsdale Hyundai has been by far the best dealership I have been to. I will continue to return for any vehicle needs, their exemplary level of customer satisfaction did not go unnoticed. Thank you,

greatful & happy

19 de ago. de 2016

From the moment I sent an email to Chapman - until I walked out the door with my new Genesis G80, I had the best experience. Donald Williams spent hours making sure that every detail was perfect. He is a very knowledgeable, friendly, and courteous individual. I would not hesitate to recommend Donald Williams.

Sierra

18 de ago. de 2016

I HATE car shopping. With a passion. However, when I stumbled upon the exact car I wanted online at this dealership I messaged about it immediately and braced myself for all the wheeling and dealing that was about to take place. I dealt with Donald Williams, who replied quickly, got some initial questions out of the way to know what rebates I would qualify so he could give me his best Out the Door price. We have been shopping for a while, so we knew a good price when we saw it and I was shocked to see that we were thrilled with this FIRST (and only) quote. Of course we were still wary that there was going to be some sort of surprise cost thrown in there once they got us down to Scottsdale (from Tucson). We talked to Donald over the phone expressing our interest and he assured us this would be the price of the vehicle, we were able to do the credit app online and all we had to do was drive to Scottsdale to pick up the car. Actually, they even offered to pick me up or find a way to get the car to me, but I was too excited to get it. We arrived at the dealership and everything was so easy. Donald showed us all the cool features of the car while the finance end was doing their thing. The whole process went very smooth and it was the best car buying experience I have ever had. No pressure, no uneasiness about surprise cost or worrying about whether or not we were getting screwed over. I couldn't be more pleased. Thank you! We definitely will be recommending this place to our friends and will for sure have our repeat business.

shawnziecraft

18 de ago. de 2016

Susan provided an outstanding experience, she gave me all my needs, always goes out of her way to provide the very best. Will definitely come back for her!

marianne.sanfelippo

18 de ago. de 2016

Chapman Hyundai is wonderful to work with....this is my 3rd Hyundai Sonata with them! Needless to say I will be back after this lease. I highly recommend them, and more importantly, John Leidigh in sales and Tom in service!

sleepingbeauty7291

16 de ago. de 2016

I really enjoyed my experience of car buying experience with John Leidigh who was the sales person. He truly changed my opinion about car buying. Apparently it could be very pleasant! :)

michael35

16 de ago. de 2016

We dealt exclusively with John Leidigh and the finance department. John was at all times helpful, friendly, forthright and courteous. He made the process painless and fruitful for both parties. He went out of his way to make sure we got exactly the vehicle we wanted with the features desired. Most importantly, he didn't play games--everything was straightforward. We can't tell you how important that is to a customer!

andreabeth123

14 de ago. de 2016

Very honest, open and quick . I definitely recommend! Very transparent no hidden fees either. I emailed with other dealers and they weren't far the nicest and most honest and helpful. :)

clemmercl96

12 de ago. de 2016

I'm very happy with my car that I purchased here and the customer service I experienced. Very happy I chose this dealership to go to.

Renee & Anna

11 de ago. de 2016

Donald delivered an amazing deal, online to me before I even went to the dealer. It was a pleasure doing business with him. He went out of his way to get the best deal, and made sure the car was perfect. He also made it a fun experience which is unheard of.We highly recommend Donald and Jim the manager for making our Sonata purchase a great experience.

Michael. H

11 de ago. de 2016

This was my best car buying experience yet. Donald payed particular attention to our needs and budget. We appreciate the fact that there was no need to haggle over price. He met our budget and better yet, it included all the extra taxes and fees. Above that they went out of their way to match our preference.

kapahuluchick

11 de ago. de 2016

Responsive and thorough, we were able to figure out car and price range before we got to the dealer. We especially enjoyed that Chip was extremely responsive to all forms of communication (electronic as well as in person). A pleasure to work with, fun, enthusiastic and knowledgeable, a great car buying experience. Quality service, quality product.

Ffernandez845

9 de ago. de 2016

I've had many cars and dealt with many different dealers, but this one for sure has been the best and funnest experience overall. The staff was friendly and helpful.

craignwallach

9 de ago. de 2016

Donald was great to work with. The entire experience felt easy and all of my questions and concerns were answered and addressed from start to finish. I am very happy with my new car and appreciate all of Donald's help in securing it.

gonz489

9 de ago. de 2016

Susan and Jerry were really great. Both of them were really kind and were never pushy. They made sure I got the car I wanted and made the process and smooth as possible. They also got me a great price too!

paulabbrown

8 de ago. de 2016

It all started with an email that was sent to me from USAA. I was greeted by Susan Renfrow who was a delight. She listened to what I wanted and from there we went shopping. We looked at a couple of Elantras. There was nothing on the lot I liked. We went back to her little office where she gave me several options of what they had. She mentioned the Accent hatchback. There were several, but she asked me if I had a specific color. I had told her blue. She went to the lot, brought the car and said, here take it for a drive. I may have been gone a little too long, but after all was said and done, I bought the car. Susan was great to work with. I loved her attention to detail. Thank you Susan for making my purchase a great experience! Sincerely, Paula Brown Chandler, AZ

noellelaprell

7 de ago. de 2016

Great experience and team provided excellent service. The team was very receptive to my needs and budget and took the time to review necessary details on the vehicle operation.

mccarthyna

7 de ago. de 2016

The vehicle was purchased in a non-traditional manner, primarily via phone and with some urgency. Jerry Alvarez, our sales contact, was a consummate professional and went above and beyond to deliver the desired vehicle in as expedient a manner as possible. Any items which were not described were only omitted due to our rush in finalizing the purchase and were not likely the result of inattention by staff at Chapman Hyundai. The vehicle was delivered to our home the following morning by Jerry and everything was explained in as much detail as we requested. The purchase experience was, without doubt, the smoothest and most pleasant vehicle purchase ever experienced by this household. Many thanks!

pajean1030

6 de ago. de 2016

Excellent customer service from sales staff and service department. Everyone really goes out of their way to assist with everything while at the dealership. Benjamin was my sales persona and my finance person was quick and went over everything in detail.

gjrta11

6 de ago. de 2016

We started out going to SanTan but. They did not want to work with the USAA Pricing. I call Chapman dealership and they were more than happy to offer the car at the set price. No haggling

jrawlins1244

5 de ago. de 2016

We shopped around at the many Hyundai dealers in the Phoenix, Scottsdale, Tempe, Gilbert area and found our best deal with Chapman. They understood what we wanted to accomplish with a new lease and they provided us just what we wanted. They did not play games with us and they were very professional in meeting our offer. We will make sure our next lease is with Chapman.

schaefer032193

5 de ago. de 2016

I cannot tell you how many times I have spoken with my peers and laughed about how buying a car is an all-day experience. We advised our Hyundai sales guide Ben Knapp that we wanted to be in and out of the dealership in under three hours. This was a goal and not necessarily something we expected to be a reality. Ben MADE it happen. We use the term sales guide because we did not feel sold we felt like Ben just guided us through the process in a very efficient manner. He has spoiled us now for the car buying experience. It was fabulous. Who wouldn't want to do all the legwork from the comfort of their own home and then just come down to do a test drive and sign the paperwork. Wow! We were soooo impressed.

nikki.dancy

5 de ago. de 2016

Everyone was so kind and thorough. They made the purchasing process very easy! Benjamin and his Sales Manager really worked hard to make my experience the best it could be! Thank you!

joseph.cosgrove89

4 de ago. de 2016

Steve did a great job and was extremely professional and helpful during this entire process. I was presently pleased with the manner he conducted himself and would 100% buy another car from him.

dentmedic

4 de ago. de 2016

It was a pleasure to deal with Chapman. Quick and easy process. Thank you for that. Chip went above and beyond for us. He came to our house to set the garage door opener up for us. I had no luck doing it. Thank you.

danielleb0792

30 de jul. de 2016

My experience was pretty much perfect! I didn't have a very long credit history but Susan did everything she could to get me into a new car. She was honest and I never felt pushed into an option or car I didn't feel comfortable with. Would definitely recommend Chapman Hyundai and Susan Renfrow to anyone I know looking to buy a car.

kjands1

29 de jul. de 2016

All employees were extremely friendly and professional! Overall time spent at dealership was very pleasant. I will surely return and recommend to family and friends. I love my new Hyundia!!!

nick.harman3

28 de jul. de 2016

Chapman Hyundai did a great job helping me find a car that fit my needs both in terms of features and financially. Will definitely work with them again if I'm looking to buy another Hyundai in the future.

kennyprice

28 de jul. de 2016

Steve was an excellent salesman that went above and beyond to retrieve the car to my specifications. There was only 12 in the country. He also did a great job showing me the features inside and out of the vehicle. Great job Steve!!

ashleeldridge

28 de jul. de 2016

Absolutely in love with my car. I know I made the right decision. Thank you to the staff at the dealership for making me feel comfortable and helping me make the right decision.

wayland.jones

27 de jul. de 2016

A really great place to purchase a vehicle. Prompt, willingness, helpful. The best car experience I've had twice and hope to always do business with Scottsdale Chapman Hyundai

jnnathe

27 de jul. de 2016

My overall experience at Chapman Hyundai was excellent and I was treated professionally by all concerned. I would definitely recommend them in the future should anyone ask me.

alphaeversley

27 de jul. de 2016

Donald was an amazing person to work with through this process. Of course, we loved the vehicle option provided and hoped to get approved. Since there was a trade in involved that held a balance due, We weren't sure if an approval was possible that would fall within the budget. He worked hard to try and get a best deal that would work for my household. He was very genuine in every aspect of the "car buying process". The test drive was fun, and very informative. He made sure we were comfortable every step of the way. We really appreciate the time he has taken to ensure we are 100% satisfied. Thank you, Donald, for all of your help and we will see you in October. (By the way, he scheduled our first oil change! :)

jessicaann244

26 de jul. de 2016

Chip was FANTASTIC. This was my first time ever purchasing a car and it was wonderful. He didn't try to pressure me into buying anything I didn't need and was very attentive to my needs and the specific features I wanted for my car. Thank you Chip!

bethkennedy07

23 de jul. de 2016

I received excellent service from everyone I worked with at CHAPMAN SCOTTSDALE HYUNDAI. I would highly recommend purchasing a vehicle from this dealer. You have a wonderful team. Thank you

e2lbb

23 de jul. de 2016

Susan Renfro made this the best car buying experience I have ever had. She was honest, straightforward and was all about getting us what we wanted. Carmine in finance was also great to work with.

T

22 de jul. de 2016

Donald was literally the best sales guy I have ever dealt with. He was very personable and easy to work with. He showed me all my options and was not pushy like so many other "sales people" I am very happy with my vehicle and with my over all experience with Donald and the other employees at Chapman Hyundai. I definitely would recommend you go see Donald if you want no BS and honest information!

ceo0

22 de jul. de 2016

I wanted a comprehensive understanding of what I was getting into when I decided to sell my vehicle and either buy or lease a new vehicle. I had bought, but never leased a vehicle before; and I didn't know anything about how leasing worked. My salesperson, John, was very patient with me, and willing to consider my needs and educate me as much as I needed. He was willing to negotiate with me, answer my questions, and professionally correspond with me via email - which is necessary for my fast-paced, highly digital lifestyle. He "held my hand" throughout the sales process, and afterward. I was very satisfied with my experience and it is very likely I will lease my next vehicle with Chapman Scottsdale Hyundai.

lsweeney0

21 de jul. de 2016

Crazy Bob was a star, paid attention to detail and got me what I wanted. Rare asset in today's world, I will return for my auto and service needs Thank you!

bwallach3

20 de jul. de 2016

Please see what I wrote on the previous page and apply it here. It says all that I need to say. Thank you Chapman Hyundai.

Curt

19 de jul. de 2016

My daughter's vehicle was totalled in an accident and was in need of a new car, quickly. After a few email exchanges with Susan we decided to visit the dealership - mainly due to the candor, humor and honesty Susan displayed. Our visit proved even better than the email exchanges. Susan, the Internet Sales Manager, Jim (her manager) and Finance all were very professional, honest, and above all FAST. We had a great buying experience and wholeheartedly recommend Chapman Hyundai.

eileent

19 de jul. de 2016

Tom in service and Bob in sales were Excellent! Since you have a ridiculous "minimum weird count" these are some extra words for you. I hope you've enjoyed them

Mister Mister

18 de jul. de 2016

I am very particular when I'm buying a car and can be hard to deal with. Basically, I want what I want and I hate high pressure and/or pandering. Give me options, talk straight, and honor what you say. Don was patient with me, took me at my word, and the deal I negotiated with him was the deal I got in finance.

cargal Betsy 271

18 de jul. de 2016

My dealings with Jim Deschner and Donald Williams was a delight. They were extremely helpful and knowledgeable professionals. I purchased a Tuscon Ltd. While I was with the finance department, Donald set-up my car, installed the phone and other blue tooth options. He took time to be sure I understood all the buttons on the dash and followed up with emails. Jim made negotiations easy and explained purchase options. Jim also contacted my insurance agent with VIN numbers and info necessary to update my insurance based on my purchase. Both gentleman followed up with congratulations and thank you emails on my purchase. If you plan on buying a Hyundai and live in the Scottsdale, Arizona area, I highly recommend Chapman and be sure to ask for Donald and JIm...you too will be delighted.

mixey184

18 de jul. de 2016

The dealer was very unprofessial and continues to call us for no reason but to harass us about the survey that during the sale he would say "I'm only asking/doing this because there will be a survey on it".

Azlisa

18 de jul. de 2016

They worked with me to help get the car I wanted. Very nice people and i'm happy with the car. Thank you very much!

MitchZ

16 de jul. de 2016

Joe Bartizal was extremely helpful and professional and getting to the bottom of my audio deck problems. He got the deck replacement approved by the factory and had it replaced while I was out of town. The car was ready and waiting for me when I got back in town. Excellent customer service! Thank you Joe!

pokeydaisey

14 de jul. de 2016

Outstanding experience. Great sales person with great knowledge of the product and not pushy. I feel I got an excellent deal/ on a great car. My new Genesis is just as nice as my husbands Mercedes!

alexusn95

13 de jul. de 2016

I really enjoyed my visit at this location. They guided me through the leasing process step by step. They made sure I was comfortable and even communicated with parents from across the country to ensure all parts of the party was kosher. I would totally love to return back to this location because I am confident they will work hard for their customers.

marestrepo49

10 de jul. de 2016

see the notes above - i did not get anything thing I wanted, the color, the interest rate, the car payment, and it took 6 hours to sell me the car and deliver it to me. the process was very unpleasant, my consumer report price was not honored and they wore me down.

stevenherold

9 de jul. de 2016

The 2017 Hyundai Elantra is a great vehicle to drive and the price is an excellent value; only surpassed by the excellent sales department at Chapman Scottsdale Hyundai!

shotokan410

9 de jul. de 2016

Both the salesman Jerry Alvarez and the sales manager Justin Cates were great. My wife and I really enjoyed the car buying experience. We already had the price worked out before we came in and there were absolutely no surprises in anything.

knightsparkle23

9 de jul. de 2016

I am very happy with my recent purchase from here! Our salesman did a great job showing us our options without being aggressive and pushy. He made us feel at ease and made the whole process very smooth from start to finish. We had previously gone to another hyundai dealer where it turned out there was a lot of "bull." The difference between that experience and this was night and day. I knew this was the right place when the initial offer they brought out took the other dealership 2 hours to even come close to. They also gave me a great price on my trade in. I really appreciate that they didn't come back with an outrageously low trade in offer or outrageously high price on the car. Signing the paperwork which always scares me a little, was amazingly fast and easy. I did pay in full so that may have helped. I was offered the extended warranty, I declined and that was that. Again I appreciate the hassle free experience. Overall I feel respected and valued as a customer. I highly recommend this dealership and Bob to anyone interested in buying a car!

Bill K

7 de jul. de 2016

After visiting 4 dealers the day before and experiencing everything from good to bad (bait and switch), etc. We found that Donald knew his product, provided excellent service and went to bat for us to get us the deal we required so we purchased the car with no regrets.

graz1116

6 de jul. de 2016

I was most happy with my experience at Chapman Hyundai Scottsdale, My salesman, Jerry Alvarez was most helpful and I feel I got a fair deal. Would recommend him and the dealership to my friends. Keep up the good work.

djpyro2112

4 de jul. de 2016

Ive been shopping for my first new car for over a year and was referred to Chapman Hyundai by a close friend who said they had a great experience. Being loyal to Toyota for the past 25 years, Im very cautious with change and knew it would take me a lot to go with another car maker. I visited several dealerships in the valley but they only seemed concerned with their bottom line and were lacking in understanding my needs or creating a personalized experience. John Leidigh took his time to make sure I was informed and comfortable with buying my first new car. He walked me through all my buying options and went out of his way to make sure I received the best financing possible. Donald was definitely entertaining and knew all the technical specs of my new Elantra. He sat with me in the car describing each feature in detail, how and when to use them, and made sure everything integrated perfectly with my smartphone. Not once did I ever feel pressured into buying anything nor did I ever get the impression they were only interested in making a sale just to get me out the door. My experience with Chapman Hyundai is stark contrast to how I was treated with other dealers in the valley and they definitely earned my trust! I absolutely LOVE my new Elantra!

bob65

4 de jul. de 2016

Benjamin Knapp is a true professional. We were surprised to learn he has only been in car sales several weeks. Because of the way he managed the transaction we left the dealership with positive thoughts about the experience. Steve did a great job of explaining all the technology in the car.

Brianna Robles

28 de jun. de 2016

Great at his job and also fun to do business with. Ask for Donald if you want comfortable yet entertaining experience! Also the staff is very nice (:

Mary Moses

24 de jun. de 2016

After owning my last Hyundai for 10 years, I decided it was time for a new one. I'd been looking at Velosters for a few years and found that Chapman had the one I was looking for. I made an appointment online to scope out my options, and within 15 minutes, Donald was on the phone confirming my appointment and asked me if I had any questions. When I arrived at the dealership, I was greeted immediately, and felt welcomed. I was looking at the Veloster Rally edition, but changed my mind after another customer told me how difficult it is to maintain the custom matte paint.Donald brought my Veloster up for a test drive. We sat in the car for about 15 minutes as he educated me on this particular vehicle. (How many people owned it, where it came from, what it does, and not just appearance.) He made it a point to make me fully aware what this vehicle can do. When I finally started the test drive, Donald took me through the motions on how the car handles in specific situations. This impressed me, as most car salesmen think that vanity mirrors are important to women, but NOT Donald. He made the experience not only educational, but it was so much fun!!! He was personable, and professional and treated me like a "person". He was very accomodating to my specific needs, and made me feel comfortable and relaxed throughout the entire process. He followed up several times after my purchase (even though I wasn't able to speak with him directly) he left detailed messages and said I could contact him at ANY time. It's refreshing to have a dealership with sales people who aren't pushy, and demanding and show sincere interest in their customers.

newton.joel71

23 de jun. de 2016

I appriciated John and his straightforward honesty in helping buy this car. Dealer was clean prompt and was very helpful in finding what I could afford and what I wsnted

randkinphx

23 de jun. de 2016

Excellent Experience; Jerry (Sales Person) was excellent in his demeanor; his knowledge of the vehicle; his willingness to assist, but not pressure; closing of the dealer; training us on the features. The finance manager was very professional, but also very congenial -- again, no pressure. This was probably the most pleasant, quickest car buying experience I've had.

hasparano

23 de jun. de 2016

We love the Hyundai product our latest purchase was our third Hyundai in the last five years due to its quality and price. Just as important to us is the dealer staff when we purchase a vehicle. We were extremely satisfied with the staff of Chapman Hyundai! Straight forward did not waste our time and extremely knowledgable on the product they are selling.

sajamu

21 de jun. de 2016

Came to Chapman Hyundai to look at cars. Had something already in my mind picked out. Donald Williams went out of his way to get ahold of the vehicle I had my heart sat on. Never felt like a sales transaction. Very knowledgeable and personable. From stepping on the lot, to driving my new Hyundai Tuscon away was a positive, uplifting experience. The finance team was very welcoming and amazing tonwork with. I will refer everyone here to get the amazing experience I had!

andrea newburgh

21 de jun. de 2016

Salesman were so helpful and met all of our needs.Donald found us the car and price point we were looking for.he explained all features on the car.great experience!

TayAshleyNels

21 de jun. de 2016

Great easy going experience. Donald really took the pressure off of the usual stress of buying a new car. He listened to what I wanted and found me the perfect car to for my needs.

Greg and Brandi

19 de jun. de 2016

We would like to thank Donald and this dealership for the excellent customer service. They have earned our business for life. They took a very frustrating and stressful situation and turned it into a positive experience. We cant thank them enough for their time and patience. Thanks again Donald. You are one in a million.

shannon.frechette

17 de jun. de 2016

Would like to thank Justin Cates, Susan and Nick for all of their hard work and making this experience the BEST!! 2nd time buyer here and will buy a 3rd time with these guys!

kgauvreau

16 de jun. de 2016

I had contacted John with zero intention of purchasing a vehicle. He found out what I was looking for, why I was looking for it, presented me with realistic options, and provided me with an option I couldn't pass up. I had a great experience.

19ydnar63

10 de jun. de 2016

We bought a new 2016 veloster last month. I have never bought a new car with such a easy process. Ask for John Leidigh if you need a new Hyundai.

tiffanydkirby

10 de jun. de 2016

John carried through exactly as he said he would. The experience and service were fantastic. I appreciated the personalized service I received. Great experience. Great follow-up.

R2D2Pain

10 de jun. de 2016

The buying experience at Chapman Scottsdale Hyundai was fantastic! My boyfriend had previously leased a vehicle and working with Donald was so great the first time, I felt comfortable and at ease with purchasing my own vehicle the second time. I will keep going to Chapman Scottsdale Hyundai again and again for all my car needs!

mcortright

10 de jun. de 2016

Chip Kim took care of us from start to finish and made our buying experience easy and painless. He started and finished with us and we appreciate his professionalism.

kelliaustin74

9 de jun. de 2016

Chip Kim was wonderful. He did not try to oversell but he sold me a car that was perfect for me. The dealership itself was overall a great experience.

jmills253

9 de jun. de 2016

Went in to the dealer, was greeted instantly. The process that I had to go through wasnt easy and John helped me significantly with everything to get where I needed to be.

jillj_194

8 de jun. de 2016

I had a great experience with this dealership, everyone was really nice and very helpful. My only complaint is that don't think the car was checked over very well, the inside had dirt in the vents and in crevices. The windows had been cleaned but they weren't done very well and were very streaky. The outside of the car was great except for one issue, which was fixed but it did take awhile.

Elantra2016

8 de jun. de 2016

Ask for Donald! Trust me! He got me exactly what I wanted! Great car! Great price! Couldn't ask for more! Everyone was very nice!

amyschapira1

7 de jun. de 2016

Having a relationship with the Sales Person, especially Susan Renfrow, has made a very frustrating experience a great experience. Susan makes the experience fun with low pressure. She goes out of her way to find answers and works well with her peers. I have always owned BMW's since college. I have received comments on the new white Hyundai Genesis that it looks like my old car, a 740 il BMW!! And the Hyundai has much better gas mileage and computer capabilities like starting the car from a distance. Very important in the heat in AZ!

ajfenter

7 de jun. de 2016

Donald didn't play any games and had a great attitude. He didn't try and sell me things I didn't want nor was he pushy an anyway. Even when it came to pricing.

sassya37

3 de jun. de 2016

Had a blast and won a trip to Sedona and that just made my day too it was a great experience it was a great 40th birthday got a great car and a trip I was so happy !!

justtous.michael

3 de jun. de 2016

stated my review on previous page. Great sales person, Great car. Buying this car was enjoyable from this dealership. Very happy with the sales manger who treated us like valued customer. The Hyundai we bought was delivered in prefect condition.

ForTheHorde

2 de jun. de 2016

Donald helped me find the best deal for my budget. He was very patient and made me feel right at home. I always dread going to dealerships but he made the car buying process pleasant and easy. He wasn't just selling me a car he created a friendship. I will not hesitate to return as long as Donald is there.

RonF

1 de jun. de 2016

I can't say enough about the professional way John handled our lease of a Sonata Sport vehicle. He was very knowledgeable about your vehicles and the leasing procedure and bent over backwards to accommodate our needs. This experience was a 100% better than the previous experience I had with another Hyundai dealer in North Scottsdale. I was dreading ending my previous lease contract of a 2013 Sonata due to that experience but right from the beginning John made me and my wife feel at ease and have the feeling that he was in tune with our needs and was willing to get us the best deal possible. I will recommend John and Chapman Hyundai to all my friends that are in the market for a new vehicle.He is a STAR in my book, keep him HAPPY.Ron Fett Sr

workinhell80

1 de jun. de 2016

This is our 7th Hyundai. We love our Hyundai's! We have had a Santa Fe, 3 Tiburon's, and 3 Elantra's. This is our 2nd purchase at this dealership. It is farther from our home than another one but we prefer Chapman Hyundai Scottsdale.

c2thee

28 de may. de 2016

Upon entering the dealership I was immediately greeted by Susan. She offered breakfast! We sat down, we spoke and she made the deal! Nick quickly did the paperwork and I had a seem less experience! And already have a pending referral possibly leasing a new car soon.

kqueen3

27 de may. de 2016

What a pleasant experience. Purchasing a car can be a nightmare, but not with Donald Williams as your sales guide. He answered all our questions and went out of his way to make sure we had an excellent car purchasing experience. We LOVE our new Genesis. Donald and Chapman Scottsdale you ROCK!!!!

canadiancrane

26 de may. de 2016

My car buying experience was a great experience. I felt it was as fast as it could have been and John was very nice as well as informative. He was not pushy and he did everything he could to make sure I got the best deal.

ronandruthd

26 de may. de 2016

tHE INTERFACE WITH OUR SALESMAN WAS OUTSTANDING,HIS FOLLOW UP WAS EXCELLENT.THE FACILLTY WAS CLEAN AND ORGINIZED STAFF FRIENDLY AND PROFESSIONAL LARGE INVENTORY TO CHOOSE FROM.ALLIN ALL AN GOOD OUTING.

jeanettesavel

26 de may. de 2016

Donald and Justin were a pleasure to work with. They listened to my concerns and payment goals and found a car that met my needs and budget. Although there is a dealership closer to my home, I will definitely make the drive to chapman Hyundai for service is dudes.

hbjhardman

25 de may. de 2016

Great car buying experience. Thank you for all your help in me trading in my vehicle. Will be back again.this dealership is friendly and amazing.

rdf115

25 de may. de 2016

Steve O'Brien was a pleasure to work with! I highly recommend working with him. Everyone was very helpful and did not pressure me. I will definitely be going back to get my next car there.

fisherdanaz

24 de may. de 2016

My salesman was crazy BILL he was the best salesman i have ever delt with in all my years of buying any car new or used.

Kelli A

23 de may. de 2016

My sales person, Chip Kim was awesome to work with. He was the best to work with and the rest of the team was great too. I will definitely be recommended Chapman Hyundai to my family and friends.

Tiffany

21 de may. de 2016

We definitely had an amazing experience. Our deal was approved and ready to go from the moment we walked into the dealership. Steven was very easy going and easy to work with. I would highly recommend him to my friends and family. I love how simple, quick and easy it was to get our deal completed.

sonnybunny311

20 de may. de 2016

My salesman John Leidigh gave me one of the best customer service experiences which I have ever had at Chapman Hyundai. I have used you as my dealership in the past and will continue to do so. Thank You; Gale Smith

ilik2zoom

19 de may. de 2016

Tom Andrews has been my service advisor since he joined your shop. I can't say enough about him, his integrity, his knowledge and his depedability. He always makes me feel like a valued client and I always feel like I got the service my cars need but I never feel oversold. I have a Tucson and a Sonata. Both cars have been serviced here since they were new and with Tom's help, they are in great shape.

kulhluk

19 de may. de 2016

It was a no nonsense, thoroughly enjoyable experience (and believe me, that is unusual in the auto sales dept of most of the dealers I've had experience with). It seemed to me that you have a great team to work with, was impressed! Every wish for continued success! See you all at 3750 miles. Carl

salexander0

17 de may. de 2016

This is the 2nd Sonata I have leased from Chapman Auto and both experiences were great. Our salesman, Don Williams, was just the best! He was very professional, answered all of our questions, gave us a fair trade for our vehicle, and make us feel at ease throughout the entire process, with a few good laughs along the way. Everything about our experience was perfect!

lgrayer

17 de may. de 2016

Donald made the process of buying a new car for our children very 'no fuss'. It was actually the easiest car buying experience my husband and I ever had. He's humerous, caring and he listens. He also looks out for your best interest as far as your budget needs are concerned. He took time to make sure we were comfortable with our decision. He wasn't pushy and gave us time to call the kids a few times to get their input. My husband and I fully recommend Donald and the Chapman Hyundai Scottsdale dealership to anyone looking for an easy car buying experience. They both are great!

keili_coleman

16 de may. de 2016

Steve was very nice and friendly. Very professional and was not trying to sell me a car at a ridiculous price/rate. I respect his character and integrity.

KolleenC

14 de may. de 2016

My sales rep was Donald, and I had the greatest experience. Definitely would 100% recommend him to anyone who needs a trustworthy sales rep. I stated what I was looking for and immediately he knew what was perfect and would work. I walked out the same day, just maybe 2 hours later with a brand new 2016 Hyunadi Elantra and I LOVE IT. I have continued to go to the dealership for service because I feel confident with the knowledge, reasonable prices and service. If you ever want a great reputable experience please go visit Chapman Hyundai, I promise you won't be disappointed in your experience.

denita.burden

13 de may. de 2016

Chapman Scottsdale is a hidden gem that most people don't know about. Well I'm happy to spread the word about your customer service, car inventory, and more. Thank you for being sensible humans who like to have fun with their customers!

tpost2

12 de may. de 2016

From the time we walked into your dealership until the time we drove away in our new car your sales person and staff handled everything in a professional manner with no pressure sales. Chip is very knowledgeable of your cars and did an excellent job answering all of our questions and then some. I am 65 years old and have purchased a number vehicles in my life but none have been as pleasant as this. Thank you we will be telling all our friends about the great job you guys do.

nmotherhen

12 de may. de 2016

I absolutely love the car...couldn't have made a better purchase even considering my special needs. i would highly recommend this vehicle to anyone looking towards purchasing a new car.

nexpos0

12 de may. de 2016

The title says it all! Chip Kim was professional and understanding. He had to deal with a tough cookie but didn't resist or push back much. He wanted to sell a car and did everything he could to make that happen!

bgbrow0

9 de may. de 2016

I used the Costco buying program and it worked out well. I was contacted by Donald Williams and came to the dealership to see the new cars. Don took very good care of my wife and I . I bought a 2016 Sonata and can't say enough about the service Don was the best car salesman I have ever had the pleasure to deal with. I will say Carmen was helpful also. Back in 2014 I purchased a 2014 sonata and things have gotten a lot better cense then. Also I will say Tom Andrews in Service is one of the best around.I have been going to him for service for a long time. Thank You for a good shop. William Browne

skroger43

9 de may. de 2016

What a wonderful experience! Everyone was professional, courteous and knowledgeable. I will definitely sing your praises! There were no games, tricks or slight of hand nonsense. I made an appointment, was promptly met, questions answered and test drove the two vehicles. I made my selection, was promptly signing documents and was out the door. The vehicle was delivered to my residence by the sales team in excellent condition. I will definitely be returning for service and future purchases. Thank you!

cmaxson

9 de may. de 2016

Our salesman, Don Wilson, was pleasant, knowledgeable, and even funny. We enjoyed doing business with him. The process took longer than I thought it should but most of the time was just doing paperwork and financing stuff so it had to be done.

schaeffers4

9 de may. de 2016

From the moment I came into contact with John Leidigh, I knew my buying experience was going to be a good one. He is thoroughly professional, pleasant, and eager without being pushy. Add a vehicle that could practically sell itself and I had a winning combination. Will I come back in three years to buy another Hyundai? Count on it! Jim Schaeffer 936-718-0119

AmySedona

9 de may. de 2016

So many horror stories that friends shared about buying a new car, especially doing it alone as a woman... so I was told! I had many choices on the table and had reached out to many dealerships, I chose this dealership because of Donald Williams, he was honest straight forward and respectful of my time and very pleasant to deal with. I live up north in Sedona, work full time and have two small children so I had no time to just drive two hours then spend more time haggling ,There were no surprises, just as I requested, Donald put everything in order for me so when I arrived it was quick and easy, price and loan was just as he communicated, actually it turned out to be even better, I had decided last minute to make the trip on a Thursday night right after work, stressed out that I would not get there in time, Donald and Nick Aliakbar waited after the closing time for me to arrive, I was worried about making them stay late but they made it fun, easy and fast, just what I wanted it to be. Seamless and respectful service is hard to come across these days, thank you for making this deal so easy and comfortable.

laurabkec

7 de may. de 2016

Donald Williams made buying a Genisis a quick and easy process. He knew all about the car and was able to show us all the features of the car.

mperc7439

7 de may. de 2016

This was probably one of the best car sales experiences I have had. Everyone involved was helpful and knowledgeable. John was great to work with and I will recommend him to others.

angiemt77

6 de may. de 2016

Great sales and finance staff. Helped me decide on my best option. Decided on a three year lease. Overall great experience. I would recommend chap man to my friends and family.

Jbrewer01

4 de may. de 2016

I had the best experience with my first oil change! Joe was so helpful, his customer service skills were exceptional. He had answers to all my questions and he was right on point with timing! He made you feel like he cares about what your needs and wants are. His personality was key, he always had a smile on his face. Thanks for all the help Joe!

Laridottie85

3 de may. de 2016

The best sales experience ever. Never pushy, very friendly, knowledgeable. He definitely earned our business. We even pass by 2 other Hyundai dealership and drove further away because he built a great relationship with us. Even today he washed and hand dried our new car himself, that truly is going above and beyond(if I could post the photo, I would of him cleaning away). We will definitely recommend others to go visit. Thank you for everything!

ambergusikoff

29 de abr. de 2016

See comment before about john the finance portion was quick and concise very friendly good rate took advantage of extra coverage overall great experience thanks again

azbitch11647

24 de abr. de 2016

Great, awesome, professional and down right nice people!! Hyundai has come a long way and I've heard nothing but positive feedback on my purchase. Someone told me it looked as nice as a Mercedes!! Couldn't be happier!

klameshrea

23 de abr. de 2016

The staff are amazing, kind and informative. I have not enjoyed purchasing a vehicle in the past but this time was easy and not stressful. I will be buying there again in the future! Thank you Carmen, Donald and Leo!

tmwrn050

22 de abr. de 2016

I love this new car! There are nice improvements to the 2013 model. Everyone at Chapman was nice, friendly and very helpful. It was a great experience.

jmkraemer

20 de abr. de 2016

Our experience was as painless as can be expected when buying a car. I wouldn't hesitate to recommend this dealership. Thanks for expediting the process.

pjaeger6

15 de abr. de 2016

My car purchasing experience was very enjoyable, it was a fun experience and was not a long drawn out process which even included the financial portion of the process.

R

15 de abr. de 2016

I got a quotation from Edmunds.com and the sale person called me (Jim, John or whatever). The main reason why I visited that store is he said they have a lot more physical stocks than the system shows. When we went there, there is only one Accent (I specifically needed an Accent) left. He lied to me. He said they have 6 or something. We did walk around the parking lot for a while to find non-existed other cars. He called somewhere then he told me that they sold 5 cars of Accents yesterday. What??? I really really wish I should run away at that moment.Anyway, I purchased an Accent at that day and they asked me to pay in cash. I tried to pay part of my payment (to get points) with my visa card but they said Arizona law requires to pay in cash to purchase a vehicle. Is it true? By the way, I have 785 FICO score. What I do not understand is how all the people are so cooperating to cheat their customer. They were so pushing to sell extra warranty and financing by asking me more than 5 times.Then, the price suddenly went up tremendously with all the hidden cost. Anyway, I purchased it because I needed that car urgently for my friend, temporary guest. Because the tinting was not enough (one of my daughters has sun allergy), the sales person promised that he will do something for us. Then, I could not find him for 3 days after purchasing my car and he did not do anything. It seems like he thought that I will return the car so he was continously hiding? Eventually, he asked me $300 for another tinting a week later. WOW!!!! He must think that I am a bank or something. What he did was just avoiding me. I talked with their customer service manager and they do not care once they sell the car. They are very good at avoiding issues and running away. It is surprising that the customer service manager cannot do anything but covering their sale man's fault. I talked with my lawyer to put them in trouble but my lawyer said it is not worth it because this place is already notorious for ripping off customers. it is clear that they just want to milk money as much as they can from the first customer then say bye~. Customers will never come back. But, Chapman Hyundai does not care because most Americans do not purchase a vehicle frequently. They just need to attract new customers who have no idea about them through fake reviews. I called Hyundai USA and Atlanta factory to make sure everybody knows the name of this dealer. Since I posted this story on Koreans and Chines community web sites, none of them will go to this place. I made sure this dealership's customer satisfaction rate will reflect true numbers (they offered $20 free gas for 10 satisfaction rate but I put 0 zero).i. I believe Chapman's sales policy is clear. They do NOT care once sell it. But, they really should understand good customer will come back continuously with their family and friends if you are doing business right. By the way, I purchase a car every two years. If you go there, you need to pay attention when they add several additional hidden cost after agreeing with the vehicle price. They will use tons of tricks to increase your vehicle price later. Also, they put my wrong name on the contract paper so I asked my sales person (John or whatever) to change it. He said that he will do it. But, my wrong name was on the paper. I asked them several times. However, I still get Hyundai promotional material under my wrong name. Last but least, the internet sales manager said he will give me $100 from his own pocket if I refer my friend. Is this true? From his pocket? I am just wondering whether the owner of this dealership actually does care about his business with these non-integrity oriented people.

kaybilly

12 de abr. de 2016

scores says it all. car that i was replacing was purchased at Chapman in 2000. our second car was purchaced at power hyundi, now chapman. always had a good experience expecially in the sevice area.

tim10

12 de abr. de 2016

The time to purchase a car has been a all day event in the past at other dealerships. This is my second purchase at Chapman's and both have been a nice experience. They listened to my needs and found the car that met what I was looking for in a car. I was in and out in a very short time.

jennephurr

11 de abr. de 2016

Donald was super helpful and great service. He made the car buying process fast and simple and was enjoyable to work with. Even after I've already taken the car home, he's still continuing to help and answer any questions I may have.

hasher

11 de abr. de 2016

Very pleasant and helpful without the pushy attitude of some sales people. We felt comfortable and relaxed and John answered all our questions. Great experience and knowledable staff. The paperwork was fast and went without a hitch. Thank you.

arianarenaed

9 de abr. de 2016

My husband and I purchased vehicles from Chapman Hyundai. From start to finish, we had an phenomenal experience. Steve and Carmen were so helpful and knowledgeable, and at no point made us feel pressured. In addition to those great attributes, they gave us amazing deals! (And we did a lot of shopping around!) I highly recommend this dealership! You won't be disappointed!

mackonia

7 de abr. de 2016

I enjoyed my experience here. I was treated better than any other place .the people were nice. I was in and out in a good amount of time and got a great deal

robynlmerchant

7 de abr. de 2016

I was greeted while walking in the door and only had to wait five minutes before I was helped. I was given undevided attention and has a good experience.

vimal.patel007

6 de abr. de 2016

I have leased a 2013 Sonata Limited and came back to lease 2016 Sonata Limited Ultimate. I would hope that for your customers who purchase Ultimate package that you include updates of software, bluelink and SiriusXM for 3 years.

phxluv11

6 de abr. de 2016

Outstanding experience made my car purchase easy Susan has been there to answer any questions that I have very healthful and knowledgable made car shopping a pleasant experience which it usually isn't

jalenelexisdunn

6 de abr. de 2016

Donald was extremely helpful and professional. He was not pushy and did not pressure me into purchasing anything that I could not afford as many other dealers that I've worked with have tried to do. Donald is the number one reason that I left with a car, I am very happy!

riley_6

6 de abr. de 2016

Why does it have to take forever to get out of a car dealership when there is no one in the place? Buying/leasing a car is the most miserable experience ever. I dread it every time

sjrdombrowski

6 de abr. de 2016

Outstanding customer service and never felt under pressure to purchase. Was able to take a lengthy test drive to see how the vehicle handled and performed.

Brittany Hardy

5 de abr. de 2016

If you are looking for a Hyundai, Susan Renfrow is your gal. Great customer service, No haggle, no hassle, and no pressure. Best car buying experience I've ever had. I won't go anywhere else.

sandie2242003

4 de abr. de 2016

Absolutely love our new vehicle and recommend that anyone in Scottsdale looking for a new vehicle go to Chapman Hyundai! Go see John Leidigh for outstanding service!

Mikehyundai

3 de abr. de 2016

You absolutely must ask for Steven o'brien when you go to this dealership. Very professional and courteous every step of the way. No pressure at all, helped me get into an amazing Hyundai Sonata. Love everything about this car!

relentless72

1 de abr. de 2016

The salespeople were great to work with. I Would not go to another dealership. They were very knowledgeable, friendly and helpful. The only negative I had was we had negotiated the first payment was free and now I see that a payment has been deducted from my account. Maybe this was a misunderstanding and I will look into it. Overall very happy with the sales department and service.

Jan1948

1 de abr. de 2016

I always hate going to the car dealers because it takes TOO LONG, in my opinion! But this time my wait was shorter than the Peoria Dealer!

mcpolo

31 de mar. de 2016

I would definitely recommend this dealership. Justin Cates the Sales Manager, and Steven O'Brien my salesperson were very courteous and knowledgeable. No pressure and straight forward with regards to the deal they gave me on my new Genesis. After making the deal, I then sat with Nick Aliakbar (finance) again very knowledgeable and straight forward. Overall a very pleasurable experience doing business with.

thillner

31 de mar. de 2016

This was my second brand new car. The process was straightforward with little pressure to purchase. Great job! When the wrong tag was discovered, the staff fixed it straight away. Thank you.

eskister

28 de mar. de 2016

As I stated in my previous message, I wanted to thank the staff at Hyundai Scottsdale for their service in getting me into a new Tucson - a new 3 year lease with the car that I wanted (color, features, etc.). I also feel that I got a very good deal on my payments - which was also a big part of my decision to make the deal. Thanks again !

jose_fab4

25 de mar. de 2016

I came into the dealership at 9:30am. I found Bob Crandall and told him what I needed and the price I needed it at. We were able to make an amicable deal, sign all of the paperwork, and then I drove home... all before lunch time! What a refreshing experience!

kcarhendon

25 de mar. de 2016

I had the best car buying experience ever. Smooth, no pressure and in and out in under 2 hours. I will definitely refer all my friends and family to my salesperson, Chip. He was awesome and easy to work with and truly cared about the process.

wkn_assoc

25 de mar. de 2016

Great experience! Staff not in pounce mode upon arrival! Explained every step in the process. Great product knowledge. Have already recommended to several of my friends.

goldminerkev

25 de mar. de 2016

The service both Donald and Carmine provided was exceptional. In 30 years of buying cars I have never had a better car buying experience than what I had at Chapman. You have a customer from now on.

Hollie H

24 de mar. de 2016

From the very beginning of me going online and searching for the nearest Hyundai dealership to filling out the online pre qual, Mr John L was simply amazing! Friendly from the get go and was patient with me sending him info through out the day. He had everything ready for me when I walked in the door! Im thankful for the time he and the other staff members put in to make my experience there the BEST I have ever had! No need to go or look anywhere else in the valley! Go to Chapman Hyundai Scottsdale for a flawless, honest, and fast car buying experience!

isaac.lomeli

18 de mar. de 2016

When I got to the dealership I thought I was going to pick a car myself. Listening to my emails they had the car I wanted ready to go and I was out in about 1hour. AWESOME!! Leo Godinez was great and had me in and out quickly . Nick Aliaakbar was also awesome !

j.m.wallace

18 de mar. de 2016

"We found Chapman Hyundai of Scottsdale to be an excellent dealership, Our Salesman ""Chip"" was very polite and willing to work within our budget restraints. His knowledge of the vehicle and it's features was instrumental in our purchase. We would highly recommend Chapman to ur friends when looking to purchase an new Genesis."

beckylajoy

17 de mar. de 2016

Everyone and everything was so wonderful and professional. This was my first time ever buying a car and I really did not know what to do or expect. The staff, especially Steve, made things so easy and smooth. It's been two weeks and I am absolutely loving my new Elantra!

nschoenbrun11

16 de mar. de 2016

I had a great experience buying my new 2107 Elantra. The process was easy and they made sure I got the car I wanted. Working with Don and Justin was very simple and enjoyable.

robert.kelso

16 de mar. de 2016

I did all the research online.. asked for a price from Chapman of Scottsdale and they sent me the total price for the car I asked for. I dealt with Susan Renfro and she did a very good job with getting me the info and price that I asked to receive. Went to the dealership and was there for 2 hours and 13 minutes. I think it could have been faster but I had made a mistake on the personal information. All in all the experience was good. I had spent 2 days looking for the right car and when I did Chapman at Scottsdale did a good job to get me that car.

heatherdunbar356

15 de mar. de 2016

Donald was quick, simple and easy to work with. My husband did all the work via email and telephone. Donald made sure it was easy for me to walk in sign papers and leave. Thank you

rad15

11 de mar. de 2016

We had a friendly and knowlegible salesman. His follow up went way beyond normal. Since we are slow learners he really took his time and was available when we still were confused. He really went out of his way for us.

lisaraiola63

11 de mar. de 2016

John & Carmen where great to work with pleasant to work with. Made the purchase a smooth experience. Would come back and purchase again. And will recommend them and the dealership to family & friends

HayleyJ2

11 de mar. de 2016

Super happy with our new car and how we were treated during the purchasing process :) very friendly and personable staff. Would definitely reccommend dealership to a friend.

sara4

11 de mar. de 2016

I wish they had a larger selection of the extended Sante FE, more color and upgrade selection. Overall, the staff was very friendly and spent a lot of time answering all my questions.

christina_epp

11 de mar. de 2016

Don was extremely unprofessional in the way he spoke with me. He made multiple inappropriate jokes and made the whole deal very awkward. He also didn't even remember that I was coming or know who I was when I arrived, even though we had spoken just a few hours prior and made an appointment. Honestly, he was very annoying and awkward to work with.

Happy with my car

27 de feb. de 2016

I love Donald my sakes manger I will absolutely recommend going to him when purchase a vehicle he had my best interest in mind he gave me an awesome deal and he checked my car over for any little flaw and had it fixed and yes they even give you a rent a car if the work well take some time. He have mgr exactly what I wanted I lover my car and I love my sakes guy. Yes go to Donald for you knew vehicle you well save time and money

Jim

26 de feb. de 2016

We received excellent service from the moment we walked onto the Chapman lot until we drove off the lot with our new Genesis. Carmen met us as we walked up the steps and showed a number of vehicles. She took us for a test drive in a Genesis we indicated would meet our needs. She then introduced us to John Leidigh who discussed the financial aspects of the purchase or lease of the vehicle. John explained everything in great detail and answered all of our questions. After a friendly and professional negotiation we agreed to lease the Genesis. The trade-in discussion was also conducted in a very professional manner. I returned the following day to finalize the lease and to pick up the car. John helped me through the process. He introduced me to several persons at the dealership - all of whom were friendly and helpful. I met Lisa in service who will help me going forward with service issues. She could not have been more friendly. The meeting with the finance representative for the dealership was professional and friendly. He answered all my questions regarding the transaction and the amounts being paid for various products and services. I then spent quite awhile with John who explained all of the wonderful technology and other aspects of our new Genesis. He spent as much time as I wanted and answered all of my questions. John is a "star." I recommend the Chapman dealership and everyone I met there very highly.

CHRISTINEPIETRO

19 de feb. de 2016

My experience was enjoyable. Chip was very helpful and easy to work with. I am very happy with the way everything was handled and my new car.

MNATALI1106

18 de feb. de 2016

THE STAFF COULD HAVE NOT BEEN ANY BETTER. THEY ALL HAD A PERFECT ATTITUFE AND VERY FRENDLY. I GOT THE CAR THAT I WANTED FOR A REALLY GOOD DEAL.

HayleyJ2

17 de feb. de 2016

Quick, easy and great customer service! Chip was personable and found us the car we loved, that worked with our budget. Would definitely recommend this dealership to a friend. Thanks Chip!!

STACYPEARLSTEIN

16 de feb. de 2016

Love my vehicle and had a great experience! It was my first vehicle purchase and it was a great one. Thanks again for everyone's help!

Rcontreras

15 de feb. de 2016

I want to thank Donald williams for making my purchasing experience GREAT!i went in thinking it was going to be like at previous dealer but I was surprised at how smooth and not stressful it was .best buying experience ever. I will recommend chapman Scottsdale to everyone and for them to ask for Donald williams!!!! Shout out to Brad kreiss in finance too he was great too!

BETCHAY4475

15 de feb. de 2016

Overall, our experience in this dealership was excellent. We went there originally just to test drive a Sonata but drove home with it. To be honest, we are a loyal Toyota customer and was quite skeptical about getting a competitor one. But John explained everything about the car while we are test driving it. I fell in love with it right away. I would have liked to have spend more time going over all the tech stuff with John but we were in a hurry to go home since i have to go to work. Not his fault but ours but he asked me to come some other time so he can go over it again with me but i couldn't really find the time to go back yet since the dealership is almost an hour drive from my house. But the whole experience was very smooth and they were pushy on us.

VESE91

11 de feb. de 2016

A+++ Great staffI will be back for services and will be sending friends to see Chip for their car purchases I am really happy with everything

TokenJedi

11 de feb. de 2016

I went with my father yesterday knowing how they experience would turn out; in the end they proved me wrong. The Chapman Hyundai Team (Don, Lou, Carmine & Floor Manager) did everything within reason to ensure my father could get in a fully loaded car with the payment options he needed. Over all; they were considerate of his situation, listened to his concerns, offered unbiased advice and showed him what seemed to be sincerity and respect. In Dons office, posted on the glass was a previous customer review. I read it and thought Don had written his own review; it was too nice. I told Don this and he pulled a stack of positive reviews from his desk drawer. I can clearly see why customers would like to work with you. Thank you again for everything; your patience with my father was greatly appreciated.

JMC10

10 de feb. de 2016

I will keep coming back to Chapman they give great service.This is the second car I have leased from them and the service departmentalways goes out of their way for me.

KITCHENWORKS1

9 de feb. de 2016

My husband and I had rented several Elantras over the past year while vacationing and were very impressed with the car. We knew this was the right car for us when we walked into the dealership. Chip was awesome and made the buying experience very easy. Carmine, in finance, got our deal done quickly, with no hassle. We would recommend dealing with Chapman for a car purchase.

krking1104

9 de feb. de 2016

Working with Donald was a breeze. The staff at Champman Hyundai really work together as a team to achieve the best results for their customers. They worked around my limitations to get me the best deal, ensuring I walked away with the car I wanted at the price I could afford. I couldn't be happier with my experience. Donald walked me through the car and all its amazing features and made sure I was happy with every inch of it. He was professional and thoughtful during the entire process. Justin Cates ensured I was treated like a very important customer and made sure I was comfortable with the entire deal. I would and have absolutely recommended this dealership to friends and family.

BOB.BGOOD1

9 de feb. de 2016

Just Purchased or leased my 4th Hyundai, 3rd from Chapman & could not be happier with the experience. My sales rep Susan Renfrow was a pleasure & Nick in Finance is like dealing with an old friend. Pleasant & Painless experience.

LARRICK1983

4 de feb. de 2016

It's never fun to go buy a new car. We all hate the length of time it takes, etc, etc, but this was the best by far process. They knew in advance we were on a tight time line and they worked to get us the right vehicle at the right price and as quickly as we could but without pushing us either. I highly recommend.

DAISYOANDNELSON

27 de ene. de 2016

We had a great experience, our sales rep was helpful, knowledgeable, and not pushy in any way. Chapman Hyundai took car of us and made the car buying experience very painless.

ITZMINDY

22 de ene. de 2016

Very happy with my new car! Service was great too! Donald was very knowledgeable! Finance department was helpful!! I would recommend this dealership to anyone!

Fotisaz

21 de ene. de 2016

We were so pleased with the professionalism and courtesy we were shown at Chapman Hyundai. Our salesman was so accommodating and professional and did an excellent job. We will recommend him and Chapman to our friends

GRADAT23

20 de ene. de 2016

I had the best experience I've ever had buying a car. Steve was knowledgeable and helpful. I would recomend him to anyone looking to buy. I apreciate the attention and all my questions were answered.

KevinM

20 de ene. de 2016

Every aspect of getting car serviced at Chapman Hyundai was outstanding. This is the only place I will take my car for service. Very professional yet personable.

Suzi Q

19 de ene. de 2016

I took my car in to find out what a noise was that I heard coming from under my car. First thing I find out that upset me was that I was told it would cost me $115.00 for that. Then 2hours and 40 minutes later I am still waiting so I went to the service right (Lisa Baca) and said no word from the mechanic yet on my car and I could see my car just sitting there. she stated yes but she was alone and had got very busy and had not had time to get to me.She the proceeded to try and tell me a few things that was wrong with my car and then said if you will go back to the waiting room I will come get you in a few minutes. Ok 30 more minutes she comes to get me and tells me all the problems with my car and it will cost close to $2000.00 I informed her I just live off Social Security I cant afford to pay out that kind of money. So she say's perhaps you should buy a new car if I cant afford to fix this car how can I pay for a new car. So after I left there I went to another shop who told me over half of the problems listed on the repair quote did not in fact need to be done.So today just to make sure I went to another shop way across town and was told the same thing that more than half was not true and did not need to be done. So what I am curious about is where do they get there mechanic's from and are they ripping off the public. Well I will never return to Chapman I have never had to pay to get an estimate done on my car just to find out what is wrong with it and by the way the 2 different shops I went to for an estimate charged me Nothing to do it what a rip off for a new car store I bought my car brand new from Earnhardt and they never charged me to look at it.

THADDAD2

18 de ene. de 2016

Terrific chip Kim made me feel comfortable and relaxed. He is extremely personable. I would definitely let him sell me another vehicle and recommend him to others

RICHYANG118

18 de ene. de 2016

Great sales reps and very professional in presenting the car to me . They were straightforward and didn't try to sell or, try to switch a different car than the one that I was looking for.

DTEMPLE16

13 de ene. de 2016

Had a chance to test the quiet ride of the vehicle, which was one of our criteria for a new vehicle. Bob did a good job.

COLLIN.WILLIAMSAV

12 de ene. de 2016

Don And Matt help me lease a car. They made my first time car purchase fun and painless. Really i am looking forward to my first oil change just to hang out with these guys!

fahaka

11 de ene. de 2016

My last oil change at Chapman Hyundai Scottsdale was a terrible. I showed up for my oil change on time and I brought a brand new container of Mobil one 5W30 which I placed on the passenger floor board I explained that it was intended for my oil change. When I came back out they installed natural oil in a vehicle that has only been serviced with synthetic. I had mentioned I was interested in having someone review some damage to my paint which I think is a manufacturing issue and I was told a manager would have to contact me, no one ever did. The last issue was that my oil sticker on my windshield suggested that I come back in 1000 miles. It was a terrible experience!

LUCASBELKIND

11 de ene. de 2016

Everyone was great and was willing to truly answer every question I had, as well as to work with me to get to the monthly car payments I needed to get to. I never felt that I was being misled or sold anything that I didn't want. Very professional all around.

WGBANN70

9 de ene. de 2016

Susan and Steve were gracious, knowledgeable, accommodating and made the car buying process very smooth. Of course it helped that I had thoroughly researched makes and models and knew what I wanted although I dithered on the upgrades. I had my pre-approval from my credit union and was ready to buy. My husband has been ill so he came to the buying process only. I had test driven the car a few days prior and was very satisfied with my choice.

xantippe

7 de ene. de 2016

Donald was very well informed about the various vehicles I considered. I appreciated his patience with an older buyer and he really sold me on the Blue-tooth and other amenities. He also set everything up for me and I just love the vehicle. Will definitely recommend him to my family and friends.

OSSENTJUK

5 de ene. de 2016

We had a great experience, no funny business. Financing was amazingly fast and the salesman John was informative, found exactly what we wanted with the price we were looking for. He even called to check on everything after the paperwork was signed and the transaction was complete. He arranged for our service calls and introduced us to Lisa in service.

FIVERING1

3 de ene. de 2016

Sales process was professional, efficient and not high pressure.All staff encountered seemed helpful and knowledgeable.Minor problems encountered during the sales process were solved with minimum hassle and mutual satisfaction.

TWINCAVE

26 de dic. de 2015

I needed a new car, which was unplanned. I did research online and Truecar matched me to this dealership. I had great customer service even before I scheduled an appointment to see the car. I had a great experience.

YLRUSSELL

24 de dic. de 2015

excellent experience! I drove all the way from Prescott Valley to go to this dealership. I am very happy with the service I received from Bob the sales man.

4black beauty

22 de dic. de 2015

It is a great privilege to be afforded this opportunity to express our ecstatic experience during the leasing of our Hyundai Sonata Limited. We were very impressed by the exemplary professionalism, sedulousness and product knowledge of Mr. Donald Williams, your Internet Manager. We were equally impressed by the seamless and alacrity he provided of the leasing process.Mr. Williams is a paragon of what all managers in the automobile industry should endeavor to emulate

ANDY0

18 de dic. de 2015

This was by far the best experience I have had purchasing a new vehicle. We came in knowing what car we wanted and what features we wished to have. There was no pressure to add extra features, the prices was very fair, and the financing was better than we were able to get from our bank. Best of all, working with Donald was very enjoyable. We would highly recommend both the dealership and Donald to anyone in the market for a new car!

KOTMRECORDS

16 de dic. de 2015

My salesperson, Don, was a lot of help and answered all my questions regarding the car I ended up buying. He even made the experience fun and enjoyable which is the complete opposite of my past car buying experiences at other dealerships.

EBRYANT0

11 de dic. de 2015

Great experience. Phenomenal price. No BS. John did everything and went above and beyond! He crunched so many numbers for me and spent his day off doing the back work. Thanks John!

SULKI.LEE.JEONG

11 de dic. de 2015

I would recommend this dealership to anyone. Great experience! We worked with John and he has been great and worked with our needs. We are happy with our vehicle.

CASSIDYLORENT

9 de dic. de 2015

Very friendly and helpful crew! Felt very welcomr and didn't feel like they were the only after my money. Definitely recommend for in the future

LCORLEY909

9 de dic. de 2015

Sealed and delivered, everything i could ask for. I had chated with donald via email months pryor. And it was a work in progress ,smooth transaction.

LILIMPOOFU

8 de dic. de 2015

I had 0 problems while I was there. Donald Williams is amazing!He is polite and made sure I was happy the entire time I was there! I will definitely be buying another vehicle from him!

AFFECKT

8 de dic. de 2015

Buying my Hyundai was a nice experience. Chip helped me get a car in my price range, in the style I wanted, and even delivered it too me. I am happy with my new Hyundai and the service I received.

JMKnotoChapman

5 de dic. de 2015

I arrived at the dealership, checkbook in hand, to purchase a new car at a price agreed upon with John Leigh who claimed to be the internet manager. While at the dealership, a manager, Tyson Wimberly, told me that the dealership would lose money at the agreed upon price and refused to deliver the car. After I complained, the dealership invented an excuse about my unwillingness to pay sales taxes - classically outrageous!

IMADARIDI

5 de dic. de 2015

I want to say thank you to justin cates and specially to the salesman bob Crandall. Mr Crandall was professional, helpful and friendly.Thank you!!

WSNOW64

1 de dic. de 2015

My experience was awsome. I wanted to go in and get everything done ASAP.. no time waisted on my part or the dealerships...If you have an idea of what you want and how much to spend..these people can make it happen! And can do it fast! A million Thanks!

TFDEMERS

30 de nov. de 2015

We had Kieran Murphy as our salesman, very nice chap with a nice accent to listen to. Very straightforward, no malarkey. Got the exact info I asked for, no attempt to change my mind. Highly recommend.

RWEINHOLD

29 de nov. de 2015

A guy by the name of Tyson - sales manager I assume - really ruined my experience. He is rude, demeaning and talks too much. If I never talk to him again, it will be too soon

KATIECWASZAK

26 de nov. de 2015

When I went to look at cars at Chapman Hyundai, I was simple price shopping. After conferring with Steven and seeing how straightforward his sales tactics were, I decided to move forward with my new car purchase. I have helped three of my young adult children purchase cars this year and I was overwhelmed by the simplicity of Chapman Hyundai. Our purchase was not delayed nor renegotiate at any point. Our sales man was straightforward and told us the lowest values he could provide, which ended up being accurate after sales and licensing. I have been to three separate dealerships this year to facilitate my children purchasing new car and I can easily say that I will never go to another dealership than Chapman Hyundai.

STEVE9

24 de nov. de 2015

Great experience with Chapman which was due to our dealings with Steve O'Brien. He was excellent and very professional in our dealings with him. We would certainly purchase another Hyundai from him when the time comes.

jhalikowski

11 de nov. de 2015

We had an excellent car buying experience at this dealership. Our salesman was John Leidigh and we definitely recommend him. No pressure, no hassles, honest dealing - truly pleasant!

DRAGONSPELL04

11 de nov. de 2015

BETTER THAN THE DEALERS IN TUCSON,AZ.HAD A GREAT TIME JUST WISHED IT DIDNOT TAKE SOO LONG TO BY A CAR BUT ITS TRUE OF ANY NEW CAR DEALERS

KELMBA10

7 de nov. de 2015

Donald helped us and was 100% up front and honest with us from start to finish. He never played any of the usual games that we usually have to put up with everywhere else! The same with the Manager and Finance Manager. Just a great experience all around and no buyer remorse here! We will definitely return to this dealer in the future!

EDSMITHIV

6 de nov. de 2015

John did a very good job explaining vehicle and financing options. We were very happy with the service and I absolutely love my new Sonata!

GRACE.ZIEOUR

6 de nov. de 2015

As a 22 year old young lady, I definitely had my doubts about finding a great deal and reliable service from a car dealership on my own. I went into Chapman Hyundai this last weekend and was immediately greeted by Kierland who teamed me up with Susan Renfrow. She has 17 years experience in the business and has a big heart. This pair exceeded my expectations and made me feel completely comfortable with no pressure to buy.Susan truly wanted me to feel like I won, she assured me that I was getting a brand new Elantra with all of the best specs for a great deal. It was a fairly smooth process, from the test drive to driving off the lot I was in and out within a few hours. Kierland spent time showing me all of the ins and out of the new upgrades I was getting, he was super knowledgeable about the product, while Susan made sure my deal was getting written up - car was being detailed and gas was filled in a timely manner.I walked away with a brand new baby (New Car Smell included), reasonable monthly payments and a couple of new friends at Chapman! and I am so in love with my new car.

SANDY11

5 de nov. de 2015

I was in the market for another automobile. I had narrowed it down to 5 potential manufacturers and 1 or 2 models from each. I visited Chapman Scottsdale Hyundai first. That was it. Crazy Bob greeted me with a grin and that was it. The shopping experience was enjoyable, everyone from the sales management staff to finance was helpful and I ended up with a car that was perfect for me and also handled an upside down problem I had with my current car. Loved the experience and am very, very happy I went to Chapm first. No pressure. Just a great time and a great car.

KEVIZLE.ME

5 de nov. de 2015

Overall it was a great experience , my first new vehicle. I plan to return to this dealership again. My wife , who was there also wants to purchase her vehicle from there as well

Kevin8382

30 de oct. de 2015

Every aspect of the service was outstanding. They are all extremely knowledgeable, professional, and polite. This is the only place I will take my car for service.

kaytlinn123

27 de oct. de 2015

Go see Donald Williams and Matt Flores at the Chapman Hyundai in Scottsdale!This was my first car buying experience (Im a 21 year old female) and was terrified to get a new car. At Chapman Hyundai I didnt feel pressured. The other dealerships that I went to where pushy and didnt seem to care what I could afford they just wanted to pressure me to get into a brand new car that was way out of my price range. I found out when I was at Chapman Hyundai that the other company I was working with actually shot gun blasted my credit to 7 banks in two days which would affect my credit score and didnt even tell me they were doing so. Its nice to see not all car dealerships are in it for the money and that have honest good people which is very refreshing after the week I had! When my lease is up I hope Donald and Matt are still there because they made the experience as painless as possible!Everyone went above and beyond to make sure I was getting the best price possible, I could't be happier with my purchase! Thank you to all who where involved!

EGEAN12

23 de oct. de 2015

I appreciate everyone going out of their way to help me get my new car! They helped me learn all the new features and were so friendly! It was a great experience!

JCHILD9539

23 de oct. de 2015

Effortlessly pleasant car purchasing experience. Don assisted me in every way possible. He knew his product and presented it well. Will definitely purchase another car from him!

NMAKSUD

22 de oct. de 2015

J Leidigh was very professional and listened to my demands. He did not play games with pricing like some other places would or try to get me something I did not want. He was very patient with me.

Esther Dreos

22 de oct. de 2015

I was extremely impressed with the professional way Susan Renfrow handled all aspects of my purchase of the 2015 Hyundai, Tucson. She made this purchase the easiest I've ever experienced. I would highly recommend Chapman Hyundai but mostly I highly recommend working with Susan Renfrow!

PEARSONSTEVE0

21 de oct. de 2015

Jim and Matthew were great to work w/ We test drove a 2015 and a new 2016 w/ turbo, that was the one my dad likedWe left w/ a deal we were happy w/

TNTCHAMBERLAIN

21 de oct. de 2015

Coming from a previous bad experience at San Tan Hyundai, I decided to do some more research online before I went out to look for my next vehicle. I had reviewed the car I was going to buy online and had the price negotiated online through True-car before I arrived at the dealership. Luckily, I came on a Monday evening and I think I was the only customer in the dealership that night. The salesperson was Bob Crandall. He was very personable along with the floor manager. They allowed me back into the "intersanctum" (you know, the room with the computers that the sales people go to and come back with a different deal). I was able to work directly with them with total transparency. I felt comfortable with the purchase. No aftermarket add-ons with auto butlers or anti-theft devices that I didn't care for. Just the price of the car and some window tinting. In all it was a great experience.

AKAT1818

19 de oct. de 2015

all good everything was as expected financed through USAAsalesman was terrific hope he stays with Chapman knowledgeable and ran me through the workings of the car

STANLEYKNOWLTON

18 de oct. de 2015

Excellent in all respects. Susan was a great salesperson. Hope to be able to deal with her in the future. Automobile lived up to my expections in every way.

BARRY.PETREY

17 de oct. de 2015

Very happy with overall buying experience. Honored advertised pricing and did not try to pressure me to buy unwanted extras. First time I did not have dealership try to pull a fast one on me at least once during process. Well done Chapman Hyundai Scottsdale!

MAVELDHEER

15 de oct. de 2015

loved the experience! Love my new car! Thank you Chapman! It was my first time leasing a car, and you made the process very easy for me!

LUCKYMP12

15 de oct. de 2015

This is the 2nd time I have bought a car and even time they get better I am a very happy customer and will recommend Steve and Chapman to my friends

JESSICA.SALITSKY

14 de oct. de 2015

Everyone I met and talked to and dealt with at your dealership were great.I love the car.And I look forward to leasing another Hyundai in 3 years.

JUNEANN60

14 de oct. de 2015

Donald Williams was a great salesman. He ran all over the place to get us what we needed. Great young man. Not pushy at all

hillaryhoughton

13 de oct. de 2015

Great experience all around! Went to other dealerships in the area and didn't have a good experience at all. Got matched on TrueCar with this dealership and had a smooth experience from start to finish.

Rsbanks

13 de oct. de 2015

I was having the worst experiences with each dealership every day for 6 day; I was getting Migraines. I am a social worker and having a reliable vehicle is important to me, just as important as my individuality. My expectations made this process difficult with the other dealerships; as I am not one to pay for anything unless I am convinced I am making a great choice on my future investments. I visited at least 6 dealerships, test drove 7 cars, spoke with countless reps and NOTHING came close to the customer service I was met with at Chapman Hyundai in Scottsdale.I came in knowing my budget, but not knowing what I was interested in however I knew what I was NOT interested in. Needless to say, I am a very indecisive buyer but I knew what I didn't want. The Sales Rep took the time, searched his inventory to narrow down the model of the vehicle/color of something I may potentially be interested in. Initially I was apprehensive due to the many cars I test drove thinking that is what I wanted (Audi,Cadillac); another Sonata was not in my dream car category. I test drove this car and FELL IN LOVE. I immediately knew this was the vehicle I would be taking home! Chad provided two vehicles within my range and let me know upfront, the Turbo may be into 31k. I appreciated this because I knew what to expect, rather than falling in love with a car only to find I cannot afford it. Once I decided on the vehicle, Chad and his finance team worked miracles and offered me a great deal that I could not turn down, with all the additions I wanted to include (warranty/maintenance). I was so elated I shed a tear as this had been the worst experience/week of my life; I was rear-ended by someone without insurance that totaled my car out. I walked away understanding 100% of my investment and I could not be more thrilled. Bob assisted me with the features, Blue Link, setting up my Hyundai account, scheduling my first oil change and even offered to assist me in driving my rental car for drop off. I CANNOT stress enough, how AMAZING and HELPFUL the staff was to me and in comparison to what I had experienced throughout the week at nearby dealerships. Bob dropped whatever he was doing to assist me with my needs, helped me with my temporary plates and drove with me to Enterprise. I am beyond satisfied with my purchase but more importantly I look forward to continuing to service my vehicle at this location, seeing the staff who so graciously put up with my stress/attitude and helped me get into my dream car. I cannot believe I almost settled for an AUDI! Customer Service was everything that sealed the deal for me. It was as if I was bothering the sales rep at Audi as he seemed annoyed by my presence and I could not IMAGINE having to go to this dealership to service my vehicle, EVER! So rude and snobby. Now I get to service my car within a Family-like setting as I spent so much time there talking with everyone, I feel confident in my purchase and I feel confident that the Service will continue to be OUTSTANDING. Thank you so much Chad, Bob and my sales rep- whom I cannot remember. I am very very VERY happy with my dream car!!! You guys were awesome, and thanks so much for making this investment an enjoyable, easy and pleasant experience- from start to finish.

ALLENINAZ602

9 de oct. de 2015

This was the second time I used Chapman Hyundai. Both times they were very professional and treated me the way you expect, but rarely are treated. I will return any time I am in the market for a new car.

BRET.ANTHONY

9 de oct. de 2015

Excellent buying experience from first contact via email all the way through delivery of the vehicle. Sales, Finance, and Management personnel were pleasant to work with.

OURLAZYS

7 de oct. de 2015

Absolutely no pushy or persistent sales people. They made me feel very comfortable and allowed me to take my time and make my own decisions. Very pleasant experience.

MNDSPAUDE

6 de oct. de 2015

I was treated very well, with no high pressure salesmanship, which would have made me leave. Great experience and enjoyable. I will recommend this dealership to others.

shelbyshelbyshelby

3 de oct. de 2015

I want to commend Don Williams, as well as his boss Jim, and Nick in financing for making a very upsetting, and frustrating car buying experience end on a very high note. I had found a few pre-owned Audi Q5s in the area I was interested in. I went through the USAA car-buying program where you go into the dealership with a guaranteed price. After spending the 2 previous days at ABC Nissan in Phoenix and after about 5+ hours of going round and round with Andy our incredibly rude salesperson who added over 4k in optional features and refused to sell the car without them, we finally said were done and left. We were frustrated and angry at how we had been treated. It was late and we just wanted to go home and be done with it but at the last minute we decided to go to Chapman Hyundai and see about the other Audi Q5 I had found online. From the moment we walked in until the time we left everyone we dealt with at the dealership was of the utmost help, answered all questions, and actually made the car buying experience fun. Don was kind, compassionate, and friendly, and was more than a pleasure to work with. We really appreciated his non-pressure sales approach. We knew what we wanted and he didnt try to get pushy or pull a fast one like the people at ABC Nissan. We left getting exactly what we came in to get with no haggling. In the month to follow Don has followed up on numerous occasions to make sure everything was still going great with the car. Its people like Don who make businesses successful. Hes hard working, compassionate, and he truly cares. He deserves to be commended for service and going above and beyond whats expected. Without hesitation I give Don and the staff we dealt with a 10 out of 10 and would highly recommend Chapman to any family member or friend looking for a car. Thank you from the bottom of my heart! It was a truly great experience!

MELLORS25

2 de oct. de 2015

This dealership is definitely customer service all the way! The staff was great, and my salesperson John was amazing, friendly, and I will definitely go through him again next time I buy a Hyundai or recommend him to any of my colleagues and friends.

brw1150

1 de oct. de 2015

Don Williams and his team, made the car buying experience realtively painless.I recommend working with this distributorshipThe finance guy usually the worst part of purchasing or leasing, was a pleasure, Mark was straight up, to the point, no nonsense.

FOBES

1 de oct. de 2015

Overall an excellent car buying experience. I would recommend Chapman Scottsdale Hyundai to anyone who wanted to buy a Hyundai automobile. The sales staff were very courtious.

T23162

30 de sep. de 2015

Normally I do not look forward to the car buying experience, but this time was different. I drove 150 miles from Tucson to buy this car because I felt I was being given a fair deal. At the end of everything I feel I got a good deal and in return will return in a few months to replace my wife's car. Their treatment of me will get another sale.

JUSTIN.MULLY

30 de sep. de 2015

Very professional and Donald fought to get me the best deal. In and out of there in a very reasonable amount of time. Left very satisfied with my purchase.

Ymeyers 101

29 de sep. de 2015

I love this dealership! I just traded in my 2006 sonata for a 2015. I've never had a uncomfortable experience here like I have many other places. Everyone was great, friendly and knowledgeable. First they took care of maintenance on my 2006 and it ran like a champ. Then the time, patience and experience sales staff went above and beyond to get me in a new car on terms I could handle. Special thanks to jari for being the best mechanic ever! Also to sales staff, especially John who got me in car, Tyson, and dave, financing and all the friendly employees who names I can't remember. Thank you all!

LAURA-JAMIE

25 de sep. de 2015

Chip was amazing and very helpful in completing my deal. He has answered every question and concern that I have had. Paperwork concerns have been answered and taken care of. Everyone was great to work with! Thanks!

NILUBADWE

25 de sep. de 2015

Quickly agreed to the lowest price I wanted, didn't have the color I wanted so brought it from different dealer whose quote was $500 more. Extremely pleasant experience!!

george

24 de sep. de 2015

I was in a bind when the air conditioner on my Honda Civic quit working in 100+ degree weather in Phoenix, $1700 to repair. My problem was solved by Susan at Chapman Hyundai, with her help I made a quick, easy, fair purchase and was on my way in a new car by noon the same day. Congratulations to Chapman and Susan for doing easy, high quality business. I was surprised though, how much paperwork is involved in buying a car these days. I signed more papers than when I purchased my $400,000 house which had not even been built yet!! It's not the dealer's fault, but I wonder why is it necessary to sign 50+ forms to buy a $16000 car?? -- can't lawyers find something better to do?

GONZO81576

24 de sep. de 2015

John was amazing and definitely there to help me through the whole process and even in the coming months after. I will definitely be recommending this dealership and John to help my friends and family I'll get new cars.

ChaddsFord

24 de sep. de 2015

We found this to be the most comprehensive dealership in terms of customer satisfaction, delivery, friendliness, and product knowledge. A most satisfactory experience. we were extremely pleased with our sales rep and how he managed the process from start to finish.

JAREDPARKIN

21 de sep. de 2015

This is the second Hyundai I have purchased at Chapman Scottsdale. Their inventory of vehicles and their professional staff will guarantee my return. I highly recommend this dealership.

ZHANGDONGFANG1115

20 de sep. de 2015

CHAPMAN SCOTTSDALE HYUNDAI is a very good dealership. I am very satisfied with my purchasing experience. I will recommend this dealership to my other friends.

N_C_JORDAN

18 de sep. de 2015

Easy to work with, no pressure, no hard sell. Got what I wanted for a good price and no hassle. I would recommend them to anyone looking for a new car and none of the usual dealership headaches.

SEANDALLASCALI

16 de sep. de 2015

No pressure sales everyone was super friendly listened to what we wanted and were very accommodating would def purchase here again lookin forward to dealing with this group in the future

GILJOHNSON88

16 de sep. de 2015

Excellent car buying experience with a no pressure, knowledgeable staff. I especially want to acknowledge Donald Williams who was my salesman in the purchase. He was the first person I saw when I got on the lot with my girlfriend and she and I both agree that he was a huge factor on purchasing this car at this lot.

PATLAMER

15 de sep. de 2015

John Leidigh gave me the best sales experience I have ever had at any auto dealer I visited. I never felt like I was pushed into any decision I make.

SERIESPT813

14 de sep. de 2015

Helped lower my payments. Also gave me the best deal in terms of apr and the finance loan that I was applicable for. Delivered in good timely manner.

DIANALRIX

13 de sep. de 2015

My experience was far better than I had expected! I will definitely refer family and friends to Susan and Chip at Chapman Hyundai of Scottsdale!

TOODESERTRATS

12 de sep. de 2015

I came into the dealer knowing which car I wanted. A bit difficult to find, John went out of his way to locate one, instead of trying to change my mind on the desired model. The deal on the car was very competitive, way better than other dealers. On my request, set up an appointment the next day to take delivery. When I showed up, the car was already there. Finishing and signing the paperwork was much quicker than expected, and John walked me through the car setup and explained the maintenance/ service schedule very well. Very nice financing rate and extended warranty offered by the finance manager, Carmine. I was out of the door way sooner than expected, with exactly the car I wanted, and at an excellent price and finance deal. Have already and will continue to recommend to everybody!

DANIELLE.ENNESSER

11 de sep. de 2015

After the absolutely worst experience at Camelback Hyundai, we were honestly wary of even going back to Hyundai. Chip was a gem in helping guide us to exactly the right car for our budget with every little back and forth and was always straight to the point. They made us Hyundai customers for life.

VLGONZALEZ36

10 de sep. de 2015

From the moment Don greeted me to the time I drove off the lot in my new Hyundai, I was happy! I felt no pressure, everyone was so helpful and I got a great deal!

SITTS22

9 de sep. de 2015

We had a great experience at the dealer. They were all friendly and could not have asked for a better experience. Not pushy at all and we got everything we wanted. Thank you for the great service.

AJKLUCKER

9 de sep. de 2015

Well thought out car buying process. Back in the day you could be at a dealership for 6 hours. Not the way with this dealership. Nice folks and I love my car!

CEC35

7 de sep. de 2015

Thank you for the excellent experience and competitive pricing. Car was delivered as expected. Finance was top notch and very much appreciated. Car is excellent and as expected.

SOBHAWAII

6 de sep. de 2015

Steve was great I will buy another vehicle from him it was very easy and straight forward a pleasure to work with and I got a great deal

RALEIGHGUERRA

6 de sep. de 2015

Like I said in the comment section before... Buying my car from chapman Hyundai was a very pleasant and satisfying experience... Way better than the idiots down at camelback Hyundai. Will definitely be my go to place from now on, and would highly recommend it to others.

DANA.PEARCY

6 de sep. de 2015

Excellent experience from the moment of my first phone call to the moment I drove off the lot in my new car. They exceeded my expectations in every way! They were always professional and kind, never tried to upsell me. The day I was scheduled to pick up and sign papers they notified me earlier that day that they had found me an additional rebate even though it was already basically a done deal. I highly recommend Chapman Scottsdale Hyundai! I know I will be returning when the time comes for my next purchase. Best car buying experience I've ever had. Seriously.

Sonata2015

5 de sep. de 2015

My service guy, Tom was excellent! 5/5. I am giving off a star only because I think the waiting room and restroom can improve.

MYTZELL

3 de sep. de 2015

This was the first time that I bought a car and I went to other agencies that day, I have to say that at Chapman they were great. They made me feel comfortable with my decision and explained me everything.

HANJW091765

29 de ago. de 2015

Entire experience at Chapman Scottsdale Hyundai was amazing, Chip knows everything there is to know about these cars and I would recommend him if you are looking for a Hyundai. Thank you Chapman Scottsdale Hyundai and thank you Chip!

ERICAKINDLE24

29 de ago. de 2015

Very happy with my purchase!! I would recommend this dealership to anyone looking to purchase a vehicle. The staff was awesome and very knowledgable. They made me feel comfortable with my purchase.

BANKS_TIMOTHY

26 de ago. de 2015

I love this car it is the best car that I have owned the salesperson was really good and nice and was a lot of help in me getting this car

BillA

21 de ago. de 2015

For the past few weeks we have been doing extensive research on SUVs because our lease is up in November. We began our dealer visits with Chapman Hyundai and met John Leidigh. We found him to be very personable, sincere and a good listener. He helped us narrow down our options and we test drove a Santa Fe. John knew we wanted to look at other dealerships and touched base with us regularly but never pressured us. After driving the Audi Q5, the Infiniti QX60 and QX70, the Lincoln MKX and MKC, we decided the Santa Fe was the one we wanted. Before we could call John he reached out to us about a 2016 that had all the features we wanted. We went to take a look and drove out with a beautiful car at the same lease payment as a 2015. We were very pleased with John Leidigh and other Chapman employees we met. Special shout out to Chip Kim who demonstrated all the bells and whistles. Thanks, Chapman, for a pleasant car buying experience.

bear down

19 de ago. de 2015

Never felt pressured. Inventory was excellent. Front lot is only a handful of the actual inventory. Sales associate showed me exactly what I wanted. Never tried to push any other cars, upgrades etc. Third time with Chapman. Will buy by next Hyundai through them.

HEATHERAZURIN83

13 de ago. de 2015

5 stars hands down! Hyundai has truly come a long way. I once had an 2001 Elantra and it was a lemon but I feel the newer models have been greatly improved! Feels like we are driving in luxury.

DUTBJ

8 de ago. de 2015

No hassles! Susan Renfrow is fabulous!She was straightforward and accommodating.She had great team support from Chip and Justin too.I will be making another purchase from them!

Ashley2010

7 de ago. de 2015

The dealership definitely goes above and beyond to satisfy there customers! They worked out deal the exact way we wanted it I wouldn't go any where else for my future purchases.

MIZAJI86

6 de ago. de 2015

The process from the time I walked in until I left took over 5 hours... I was tired and by the time the papers were signed I just wanted to go home. But due to my tiredness, there were a few tiny details that should have been noticed before leaving... However, my salesman (Jon) is by far the sweetest gentleman in the industry that I know of! Overall, time management between departments need a little improving (from time of selection to financing).Despite this, my sales person was polite and clear about pricing - giving me a fair trade and making sure I was happy with it. So that's what I appreciated from the whole experience. I would recommend my friends to Jon for as long as he's in the industry.

KORRY

6 de ago. de 2015

I was hesitant at first as this was very much out of my normal route to selecting a vehicle somewhat near home. I was pleasantly surprised at the overall experience. Definitely would return.

RYJON10

5 de ago. de 2015

We went in looking for a Santa Fe but fell in love with a Sonata Hybrid and ended up making the purchase. The dealership is all around first class from sales to service. If you want to make your purchase experience even better, ask for Donald Williams or make an appointment online with him before you get there. He is professional and personable and makes the whole car buying experience way better than is usually is. We will be back not only for the service but also because we have found a car line with exceptional style, quality, and reasonable pricing. Hyundai rocks!

TERIRUBIO

5 de ago. de 2015

My experience was good two hours and i was out of there. I think that staff could had been a little more friendly and maybe offered a bottle water or a cup to get water.

DEMOMAR84

4 de ago. de 2015

This is the 3rd vehicle I've purchased and have been very happy every time will recommend to my friends and family. We love the dealership

CYNTHIAOXMAN

4 de ago. de 2015

We just bought our 2nd Hyundai . We were extremely happy with our experience at Chapman Hyundai and especially our sales person, Donald. He was very attentive and fun to work with! Oh and the finance guy was FABULOUS

XTREME_MAGE

30 de jul. de 2015

Everyone at the dealership has done such a great job. Even with my deficiency with my previous vehicle they helped me into a new vehicle and I'm very happy.

DSWICKWIRE

30 de jul. de 2015

They treat customers like family and they are more into the customer and their needs versus making a Sale. I drove past Autonation Tempe to Scottsdale because the phone conversation I had with Suzanne.

DCH1948

29 de jul. de 2015

Previous owner of a Hyundai I moved here from Illinois and very happy with the service I received from Chapman when I upgraded to an Elantra

ARNOLASMITH

28 de jul. de 2015

Ask for Susan, she does wonders. She goes above and beyond to get you in a car, and make the whole experience awesome. Will definitely recommend her to everyone.

llackey

20 de jul. de 2015

My family and I had the best car buying experience at Chapman Hyundai. The staff understood exactly what we were looking for and didn't force us to do things we didn't want to and helped my 16 year old son understand what each payment plan was like. Great experience ever.

ERNIEJACKSONJR

20 de jul. de 2015

I will recommend this dealership to everyone. They have done amazing work to get me into a new vehicle. I am very satisfied with Hundai Chapman of Scottsdale.

KurtC

15 de jul. de 2015

Chapman Hyundai did a great job getting us the vehicle we wanted at a price we could afford. The customer service was excellent, I'd recommend Chapman Hyundai and any of the Chapman Auto Group stores to anyone looking for a new car. If you are considering a Hyundai, which you should be as they are great cars, as for Greg Nichols. He is knowledgeable, efficient, and easy to work with. My wife loves her new Genesis!

ECKOSLOAN

9 de jul. de 2015

Ask for Steve O'Brian or Tyler!!! They will go above and beyond to help you! I know most people would say that but they really did help me with my credit!!! My Wife loves her new 2016 Hyundai Elantra!

garrett

9 de jul. de 2015

I worked with John Leidigh for 3 months over email and was so impressed with his patience and when I finally was ready to buy he followed through on EVERYTHING promised. Nicest guy....was treated so great by everyone at the dealership that day and cannot believe buying a car was really that enjoyable!!!Thank you so much for such great service!!!!!

KARLAJGARCIA

9 de jul. de 2015

Although my credit is far from great, this dealer works with various lenders so I wad able to get approved. The staff was great on giving us tips on how to improve our credit, to later refinance my loan.they allowed us to take time in private to discuss if this was something we really wanted to do,once we decided to proceed, the process ran smoothly.

KRISTISMOOT

8 de jul. de 2015

I purchased under the Costco program and was very happy with the pricing, salesperson and over all experience. Donald was very thorough with the process.

BURRITTBARITONE

7 de jul. de 2015

Sue was amazing and trustworthy! I'll will be back for another vehicle! I've already had a friend but from her since my experience! Thank u so much!

misscleo1016

7 de jul. de 2015

This dealership provided excellent customer service on every aspect of the car buying experience. It only took a few hours to have car keys and signed paperwork in hand. It was a great way to spend a Sunday morning! Thanks for making it enjoyable. Katherine L

ETW2007

1 de jul. de 2015

They were better than the dealership in Tucson. Price,friendly,not pushy and supportive. I hope that when it comes time to do a new lease or purchase that same people are around.

coppola73

30 de jun. de 2015

So for fathers day 2015 I decided to take my wife to Chapman Hyundai Scottsdale to test drive a few cars we where interested. I had gone through the True Car website to get an idea of what we would pay for what we where looking for. Several dealers had called me, but Susan's message from Chapman was the most sincere. So sunday afternoon we decided to stop by. Donald Williams greeted us at the door even though I was set on working with Susan. Unfortunately Susan was not working at that time, so Donald gave us the tour of the models they had. He was a pleasure to work with and had a great sense of humor. There was definitely no pressure and we had a very enjoyable time test driving several cars. We ended up getting a 2015 Sonata that I absolutely love. The whole process was quick and no pressure! Thank You Chapman Hyundai of Scottsdale! You guys Rocked!

ANDREARUMOHR

26 de jun. de 2015

great experience, knowledgeable salesman, but should have more seating areas in showroom. Greg was wonderful and Brad was professional with his financing. overall great time.

BRUCE.C.FRASER

23 de jun. de 2015

Excellent experience, great car, price and staff very friendly. If you are looking for a quick deal with lots of choice then this is the dealer for you.

Satisfied Customer

23 de jun. de 2015

We bought a 2015 Hyundai Sonata at Chapman over the weekend and I have never been so satisfied with a car purchase. After an intense internet search and communicating with many sales people and different dealerships, I decided it would probably be worth it to drive across town to meet with John Leidigh at Chapman Hyundai Scottsdale. John was a true professional. Throughout the transaction he was straightforward, extremely knowledgeable, there were no surprises and John and the dealership were customer oriented all the way. Best of all John delivered what he said he would, and so did Chapman. We already owned two Hyundai's so we knew what we wanted but I had never done business with John or Chapman before. We'll be customers from here on and recommend him and Chapman to all our friends, family and work colleagues. Do yourself a favor and speak with John and visit Chapman Scottsdale Hyundai if you're considering a purchase.

ALYYOUNG11

23 de jun. de 2015

The finance and sales representative I worked with at the dealership made this experience painless. I would recommend this dealership to others and felt safe purchasing a car here.

JENNPOTTS2003

16 de jun. de 2015

Greg Nichols is by far the best car salesman I have ever come across or meet!! Not only did he do his job, but he took the time to make sure I understood everything, got everything I was asking for, and never once made me feel awkward. He truly cares about the person buying the car, treating them kindly, with patience, understanding, and even grace. I was undecided when I meet with Greg and was leaning towards another vehicle, but thanks to his patience and getting to know me, he was able to get me a great deal, a great car, and made my experience wonderful!!! And while waiting to go to finance, he shared with me and my family his wisdom and advice on marriage and life. Truly a Christian man....Thank you Greg Nichols.....You Rock!!!!!!!

COURTLOND1

16 de jun. de 2015

Chip was an absolute delight to work with. Made everything as easy as possible. Highly recommend him anyone else out there looking to avoid the pressure of car-shopping.

jflorie

14 de jun. de 2015

My service person, Tom Andrews is great. He listens to what I want done. He was great in making sure when my car would be done.

CGRIF6

8 de jun. de 2015

Great car, even better dealership! They will work very hard to make sure you are satisfied. Best car buying experience (and I have a lot of them over the years)that I have ever had.

Louis DiGirolamo

6 de jun. de 2015

Our sales/person Ms. Susan Renfrow treated us with so much respect was honest and, really cared about us as customers. She is truly an asset for Chapman Hyundai and for the Hyundai name.

ANDRESMLALINDE

5 de jun. de 2015

Great experience with my dealer and other associates at HyundaiVeto assist me in buying my new car. Steve O'Brien was great from the moment we shook hands upon meeting.

SCHAFF.MEGAN

4 de jun. de 2015

We were very happy with our purchase at Chapman Scottsdale. Everyone was so friendly and they did everything they could to make sure we drove out of there not only with a new car, but a new car at a payment we were comfortable & Happy with!

KEEBS23

4 de jun. de 2015

Overall I had a good experience buying my new sonata. Jim the sales manager really did all he could to get the deal done in a matter that fit my budgets and all though there was a little give on my end for what I ended up getting I am very pleased. Hyundai itself makes a great product for the price hard to beat!

Bernice011

2 de jun. de 2015

The Chapman Family & Chapman Hyundai Scottsdale is professional across the board. The staff (John Leidigh) I would reccomend to anyone I have purchased over 30 plus vehicles in my life time. My daughter and I came in and was expecting the run around with a long process waiting around. We dealt with John Leidigh and what an experience. He was very knowledgeable & to the point. He gave us the price we wanted promptly. Very Satisfied. If your looking for a vehicle. Look John Up! You"ll see why we are so pleased!

CMQ08.CQ

28 de may. de 2015

I'm happy with my new 2016 Hyundai Elantra. The process was smooth, but it should not EVER take 4+ hours, especially when I went in knowing 1) I wanted to buy and 2) I wanted a Hyundai Elantra. The wait time between paperwork, signing, copies, financing, and all of that, took way too long. Just a suggestion; don't leave potential customers sitting in silence for more than 5-10 minutes, MAX. 30 minutes of waiting in silence not knowing what the status is...you might have people just walk out.

JAIPAL0

27 de may. de 2015

John Leidigh is really an amazing salesperson.We made the deal on the phone.Got the deal and the car on the day of visit.Everything worked out really great.

FRED7222

27 de may. de 2015

Excellent Sales Force and excellent Service Department. I have been using this dealership for about 6 or 7 years and have always been treated well. I would recommend Chapman Hyundai to anyone.

JESNAZ

23 de may. de 2015

Friendly, nice, and helpful. Appreciated the supportive attitude. John my salesman was very low pressure and very honest and real when I was looking at the cars and trying decide what was best for me. Easy group to work with. I felt comfortable purchasing a car on my own not once, but twice at Chapman Hyundai

Sally and Terry

27 de abr. de 2015

My son, a mechanic, went with me to buy a car after searching through many dealers on the internet. We were treated with nothing but kindness and patience at every turn and absolutely no pressure to purchase. They gave us a very fair trade-in price on my older Dodge and excellent pricing on a 2015 Hyundai Tucson SE. I am sharing this with all my friends. Go see Scott Hubler, James Hogan and Dion Earl.

milo123

26 de abr. de 2015

Bought a new Sonata yesterday. Susan Renefrow and Dion Earl were excellent to work with. Would also like to thank Justin Cates for his help and service. This location has excellent service and I highly recommend them.

Constance Ainsworth

22 de abr. de 2015

Susan Renfrow Helped me with the trade in and new purchase of a leased Hyundai. Susan spent a lot of time helping me to find the right Hyundai at the right price. Many thanks to the friendly and helpful staff. One more kudo for Dion Earl. He was in charge of helping me to understand the financing and the extra protection coverage for the new vehicle. Dion is a very nice person a real gentleman. Thanks one and all. Constance Ainsworth

Anthony

2 de ene. de 2015

I can't even describe how awesome these guys are. I was in the market for a car, and they got me into something way better than I expected. It was as painless as it can get, and they seriously delivered with exceptional service. If you're looking for a new Hyundai, they will undoubtedly work with you to get you into something you want! Unlike these other guys that try to throw in under-the-table bad deals, these guys are honest and WILL work with you. Thank you Patrick Flynn (Salesman), Joe Barone, and Tyson Wimberly (Sales Managers) for all of your help.

ESport2014

13 de dic. de 2014

Made my first appointment for service with Lisa.... everything was completed in a timely fashion, friendly manner and reviewed all service and extra request required. Thanks Lisa! Keep up the good work!

dennis.avery1

12 de oct. de 2014

Sale department will say anything to get a sale, even selling a car not in inventory. When purchasing a vehicle beware of add ons. Some very expensive items you pay for do not exist.

Gayle&Walt

22 de sep. de 2014

A very pleasant car buying experience thanks to Robert Michaud. He is a knowledgeable, caring, and professional salesperson who listened intently to our desires. He then matched our wishes to their inventory to get a car with the right color and all the options we wanted. We then proceeded to negotiate a very acceptable deal with help from his Manager, Tyson who worked well with Robert and us to iron out some final details and sticking points. Setup of telephone and BlueLink options as well as explanations of the myriad of computer settings and option in the car was also well covered. We are looking forward to equally great service when the car requires maintenance. We are extremely pleased with the 2015 Sonata, especially the interior roominess, smooth ride and handling, and excellent gas mileage.

Lee Hilligas

20 de sep. de 2014

Can't get service to answer an email request even though they offer the service of email scheduling. Called to try to get service scheduled and no would pic up in in the department. I was sent back the the main operator 4 times and she didn't seen to think this was a problem. I purchased the car from this dealership but thinking I will more than happy to take it else where for servicing if this is the norm.

Rubenv3225

13 de sep. de 2014

I had the best experience of my life with an awesome sales man who helped me get the car I wanted and not settling for less overall time spent was a 10+. Would recommend everyone to Austin for there next vehicle purchase.

Paulnunya

28 de ago. de 2014

I got great service and a great car. The deal was put through quickly and I got the car that day. Other dealerships I went to several days in a row trying to find a vehicle that fit what I was looking for. They just wasted my time. Glad I came here.

Richard Malchow

26 de ago. de 2014

Worst finance mgr I have ever dealt with in closing a car. He had no interest in whether he sold me the car or not. I got up from his desk three times and was walking from the deal. Only intervention from sales mgr to the finance mgr saved the deal for Chapman.Also, internet mgr had no idea how to operate some of the features on the car.

psyprofaz

24 de ago. de 2014

I have owned several Hyundais and moved to AZ two years ago. Took my car to Chapman for service and have never been disappointed. They have been candid about what needed to be done and what could wait. I would recommend them highly. Tom Andrews is the service advisor that I use and you cannot go wrong working with him

spiiin

23 de ago. de 2014

not only hyundai - but also chapman vw. when i couldn't find a vehicle at hyundai, they wen't above and beyond to find one for me. also a shout out to joe barone, he does all the work and makes it easier for you with little to no stress. i would go back here and would recommend them to friends and family.

Rshersh

19 de ago. de 2014

I have buying and selling cars for over 40 years and have even purchased a Tuscon. From this dealership. The sales negotiation on this deal ended at 12:30 and where led into the finance area where the people knew we had to leave by 1:30. We waited until 1pm and started asking what was the delay to which several people said it would 5 more minutes. At 2 pm one and a half hrs later we asked again and we're told the big boss would be out in a minute, no one came out by 2:15 so we left the dealership at which time the mgr chased us outside and told us that they would deliver the car to our home.The car arrived in the dark at 7:30. This car was for my son and I can tell you if it was for me, I would have cancelled the deal. This. Whole deal was a total nightmare and my wife and I are considering buying a new Tuscon but we would NEVER GO BACK TO CHAPMAN AGAIN. The salesperson Bobby was the only bright spot in this mess.

Samuel Quina

13 de ago. de 2014

So, aside from showing me some amazing tools and tech that they have to service today's new cars, they went to fixing some damage that occurred when I hit a tire on the freeway. My fog lamp had been knocked loose and one of the brackets had broken, the alignment felt off, and the fog lamps would not power on. Within minutes of my arrival, the bracket was fixed, the lamp was mounted, and all they powered on. My alignment wasn't off, the tug I was feeling was from low power steering fluid which was topped off. Cam then came to let me know that I was just slightly overdue for an oil change. I had them perform that service before I left. Total time spent: 45 min. Total charged: an oil change at the 10% off special they were running. Jose nor Cam would let me pay for the other as it was "just a slightly larger screw, a fuse, and tiny bit of power steering fluid. They have always been my go to for service in the past. It was just experiences like this one that keeps me going back

stuartk

3 de ago. de 2014

After weeks of car shopping, I was worn out from the process. I then saw a car listed at Chapman Hyundai. My significant other had already been there, and had a very good experience with a salesman there. We made an appointment, and after seeing and test driving a few cars, we bought one. And we couldn't be happier. We got a great price and everyone there from our salesman Tavo Terrrazas, to Tyson, the manager, were helpful without being overbearing like salesmen from other dealers sometimes can be. Once we picked a car, and settled on a price, there were no upselling or deletions. We got exactly what we bargained for. We couldn't be happier. I highly recommend anyone in the market for any of the many makes sold at Chapman to give it a try. You won't be disappointed.

dlataille

2 de ago. de 2014

As a current owner of 5 vehicles I have a lot of experience at many different dealers and up until today I would have been singing the praises of a different dealer.I was caught up in traffic and felt bad I was running late for my 7:30 am appointment so I called Camron, my service adviser to give him heads up. He was super nice and said we will be ready when you get here. About 15 minutes later I was greeted by both Camron and Jose, the mechanic. Both were extremely friendly and listened to my vehicle needs.The service lasted about 1 1/2 hours and met every expectation I had! Thanks to both for making my day and instilling my confidence again in dealer service!

Dmattson

4 de jul. de 2014

Very impressed with Cameron and Brad at the service counter and with the mechanic who worked on my car! Great job by all! Thank you!

Orlmor

1 de jul. de 2014

I been looking for a 2015 hyundai genesis,not many out there at this time but chapman hyundai had the one I was looking for .working with Ryan for a few hours was pressure free.Joe handled the finance needs and made a few adjustment to the finance contract,also was fair on extended warranty plan

marcferrelli77

13 de jun. de 2014

I went to Chapman Autoplex to look at a VW Jetta and noticed a Hyundai Elantra that caught my eye so I went to look at it while I was there and it seemed like a really nice car but I was in a tough negative equity situation with a Ford Fiesta that was less than a year old but was having continual problems, it was going to need a second transmission replacement in less than 36K and under a year. Carmen was the first sales person to approach my wife and I she was very nice and didn't pounce as is often the case with car dealers, she was very nice and understanding of my situation and instead of being high pressure listened to my situation suggested that we talk to another gentleman in the dealership, Justin who could better assess the situation so that we could find a car that we could work with based on my negative equity and see if it would be a car that I would even like, which is something I found to be very refreshing, an honest sales person at a car dealer. Carmen got Justin and explained the situation to Justin ahead of time so that I didn't have to tell him the same story again (another first for me in a car dealer) and Justin spoke to Mark in the sales tower and he quickly (a third first for me at a car dealer) came to me with a list of car that they had in stock that would have enough rebates & incentives to be able to balance out the negative equity so that the bank would be willing to let them take my existing car and make the deal for a new car. Then with the list in hand of what would definately work (there was no pressure to buy now, we had a relaxed talk over a soda about what type of cars most appealed to me so he could trim the list down to the right fit.) While we spoke Carmen & Justin were both asking I'm sure leading questions about my driving habits, preferences, passengers, pets, job and such but it never felt like anything more than a friendly chat. We finally arrived at a left over 2013 Hyundai Elantra Limited. I test drove the car with Carmen and it was automotive love within 2 miles, we went back to the dealership and worked out the entire deal in under 3 hours.From start to finish the entire process took less than 4 hours and I never felt pressured or rushed. Also when I have returned to the dealership for anything, Carmen and Justin make me feel like I'm friend not a customer, all dealers should strive for this level of experience.

ESport2014

25 de abr. de 2014

My Friend loved his 2013 Elantra and suggested before I have regular service (oil change) on my 2010 KIA I should "look" at the new Elantra's... WOW... LOVED many of the new features and found myself driving out with the new Elantra Sport... Great assistance from Ian in pointing out the various options... test drove several cars... Joe & Ian searched the "Right Car"... and we settled on a Great Lease option due to the low miles I drive annually.. Ian valuable time going over all the "Bells & Whistles" BEFORE I drove off the lot... including having me all set up on Hands Free Blue Tooth connection to my IPhone!Just got back from a little trip to Sedona... car preformed wonderfully... Great mileage... Great handling! Sun Roof was WONDERFUL!Gotta schedule the tinting but know I'll receive the same great service at this Dealership... They CARE about their customer satisfaction which is nice to receive this day and age! Keep up the Good Work Guys!

fbfb14

6 de abr. de 2014

As usual the service center and staff do a great job of scheduling appointments, working around my schedule. After getting to the service center, the work is done in a timely, professional manner. I strongly recommend this service center.

Emily85032

10 de feb. de 2014

Aronn was very helpful and knowledgable about the Hyundai Sonata that I was interested in. I purchased the car and it was quick and easy. I requested an owner's manual for the car a few days after I purchased it and Aronn ordered it and mailed it to me promptly.

zupjack

10 de feb. de 2014

Great customer service, pricing, and attention to detail. It was a pleasure working with Ian and Joe. I got the car I wanted for a good price. Ian never rushed me and was always patient and knowledgeable answering my questions. I was extremely satisfied with the condition of the car at delivery. It looked like a perfect 10. I will definitely be referring family, friends, and business associates to this dealership. I recommend them without qualification. Thank you for a terrific car buying experience. Now, how many people can say that?

khym54

11 de ene. de 2014

Friendly and courteous. No high pressure. We were on a strict time schedule and they did everything to accommodate us. We found the vehicle we wanted for a very fair price.

MichaelWaide

25 de oct. de 2013

Chip took us for a test drive and explained all the features of the Equus. Jake got us a great price. The whole buying experience was excellent.

JaanaKen1

10 de oct. de 2013

What a simple way to buy a car..... internet..... Talked to Ian, met and bought.... Fabulous young man he knows his cars ,You have an asset in this young man don't let him leave.

jdubb26

9 de oct. de 2013

One of my lights was on Tom Andrews took the car in and made sure I got home while the care was repaired. So happy with the work and happy with Tom. You have a GREAT employee here.

Neumann

20 de mar. de 2013

After horrible service at another dealership we called Chapman to see if they had any Elantra's. I spoke to Drake on the phone who gave me my pricing including the total out the door price on the spot! He beat the competition hands down! When we arrived at Chapman Hyundai he had the car waiting and was ready with paperwork to complete. After hours of playing "negotiation" with another dealership, Drake was able to get the deal done and my daughter in her new car in less time! Can't say enough about the great service and how wonderful Drake was!

azcards11

5 de sep. de 2012

Ryan is a one of a kind salesmen! Not only was my transaction in purchasing my sonata quick and painless, you would have thought this young man knew me my entire life! He treated my husband and I like we were family. I have purchased many vehicles but never have I had the experience I had at Chapman Hyundai. I recommend Ryan and Joe to anyone!

madair6050

20 de jul. de 2012

Craigslist pricing is misleading. Tried to tack on an extra $1000.00 at the end of the deal for already installed alarm system. Referred to the car we were going to buy as a unicorn (one of a kind) and inferred that we would not get another one like it. This was the second bad experience with Hyundai dealers in two days. BUYER BEWARE!

ssteinmetz

29 de may. de 2012

We were especially impressed with the salesmanship that Ian Edgerton exhibited. He was friendly, knowledgeable, and professional. He did an excellent job of explaining the features of the new car and repeatedly has expressed a willingness to help out in any way that he can in the future. Thanks so much!

MickieG

24 de may. de 2012

The experience was great. Tye and Ric were very helpful. The only concern I have is that I had a message from your salesman indicating an agreed on price and when I got to the dealership the price was $ 500 more. Rather than argue the point I agreed to the price and purchased the vehicle. This was somewhat disappointing.Other than that the experience was great.

solrosenburg23

24 de may. de 2012

Awful dealership to work with. They are anxious to avoid concerns. I am looking forward to a future when I don't have to hear the name Chapman.Update 12/20/12:Got the run around with these guys and have had nothing but problems resolving issues. Avoid this dealer.

jensueg

23 de may. de 2012

I recently purchased a 2012 Hyundai Accent from Chapman Hyundai and had the best possible car buying experience. This was something I never heard of! Tye sat down with me and explained everything very thorougly from the buying process to the warranty and service schedule. When it was time to drive away in my new car, Tye showed me how all the controls worked and even programmed the bluetooth. I did all the paperwork with Nick and needless to say I was a bit under the weather. Nick made it all seem very easy and had me out of there very quickly. I would recommend buying your next car with Chapman!

spacklewoof

21 de may. de 2012

I gave all 5's for the survey becuase everything went so smooth, twice. My wife and I don't have good credit, who does in this economy, we bought a car from them and with no hassle, no haggling, no in and out with the sales manager trying to beat us into a higher downpayment. Just friendliness and let's see what we can do. That car was totaled less than 2 months after purchase. We liked them so much, we decideed to go back and repeat the experience to replace the car that was just totaled. They treated us like champs and got us in and out in no time.Thank you, everyone there (Hyuandai!) and Ric.Thomas B

shindley

21 de may. de 2012

Very impressed with Ian's knowledge of the vehicles and patience while explaining in detail all features. I particularly liked his easy going personality -- never felt pressured at all. The finance portion went quickly and painlessly working with a great finance manager who took the time to educate me on all aspects of the warranty, etc. Overall a great car-buying experience which is not easy to come by! I will highly recommend your dealership to my friends and family.

ldean2

17 de may. de 2012

I went to Hyundai to look into to buying a new sonata. I went to Mike Riado and he was great. He was very helpful and answered all questions we asked. Mike made buying a new car enjoyable thanx again!!!

marlana530

14 de may. de 2012

I brought my car in because my tire sensor kept engaging as well as my handsfree device stopped working. After an hour or so my car was complete. Robert let me know that I had a screw in my tire, which was repaired, and my handfree panel on my steering wheel was replaced. They also did a general inspection of my car and washed it. When I got to my car I checked the items that I had asked to be repaired. Upon realizing that my handsfree device still did not work, I went to Robert to let him know. He worked with me for at least 20 minutes trying to do everything he could to get it to work. In the end he concluded that my phone was the problem. I appreciated his effort and working with me until he found a reasonable solution to my problem. He did an excellent job. I would say that both of my problems were resolved sufficiently and I am satisfied. I am unsatisified, however, that within 1 day of service my check wiper fluid sensor came on. Considering I didn't use my wiper fluid during that 24 hour period, I would have expected that if it was low enough to trip the sensor that it should have been seen upon general inspection. I have not returned to the dealership to have this serviced as I don't have time for something I can do myself. It is just an annoyance that I thought should be mentioned. Otherwise, my experience that day was positive as always.

lavonne1

10 de may. de 2012

Everyone in the dealership was very polite and friendly and Joe Barone (my salesman) was excellent. Joe was very familiar with every option on the Hunndai and made sure I was comfortable with the car before I left the dealership.

wendy559

10 de may. de 2012

Enjoyed doing business with Chapmans Hyundi of Scottsdale. Great staff, everyone was very pleasant and nice to work with. I contacted the dealer by email. We got all details and financing done before we arrived. The only thing we had to do was pick the color and sign the papers. Thank you for making this a positive experience with the purchase of our new 2013 Elatra. Wendy and Roy

hyundai2627

9 de may. de 2012

My mother worked with Tye Heinrichs. He was very helpful and responsive - especially when she changed from a Sonata to an Elantra Touring. The price went back and forth, but in the end it was a good negotiation.Would definitely work with him and the dealership again.On behalf of Ann Tufts

handybox

9 de may. de 2012

We brought our 03 sonata in for needed repairs prior to an extended auto trip. Robert explained the needed repairs as well as those that could be put off untill a later date. As the total repairs would exceed the value of the car, and we knew that, he suggested we visit Tye Heinrichs for an estimate of a new Hyundai. Tye was very courtious and arranged for us to drive the New Hybrid Sonata and after that the 2012 Elantra Touring. We had shared with both Robert and Cris that we were considering buying a new Prius but just couldn't make up our minds. Both were exceptional in attitude and low key presentations. Also I was most impressed with the cleanlness of the shop area, and especially with Cris Peralta's work. The combination of roberts reccomendations and Tye's understanding, we chose to repair the '03 for now.

hewhite

8 de may. de 2012

I would definitely recommend this dealership because, for someone who does not know a lot about cars, it's comforting to come to a place where you feel safe and not taken advantage of. There's a lot of patience and understanding when I ask questions about my car from the service representatives, and I can't explain how much I appreciate that. My only recommendation would be this: when I scheduled my maitenance appointment at 15,000 miles, I thought it would encompass only an oil change-- so I was surprised to hear a price of $180 when I arrived. It would be helpful to know what service is required going into the appointment.

chiphaubrock

7 de may. de 2012

Robert got me in and out quickly and kept me up-to-date, via cell phone, of the progress of the job and additional work he recommended.

amyjmeissner

7 de may. de 2012

I like this dealership a lot, very nice people very friendlyand service is awesome. I refer you to a lot of friends and family.I will never bring my Hyundai anywhere else I trust the great service.

azamzaad

4 de may. de 2012

Tom was really friendly and answered my questions very clearly. I appreciated his patience with me when I became frustrated with the price it would take to fix my air conditionar ($500) which I still think is outrageous and it should be covered my by warrenty since I have low millage on the car. Anyway great job tom thanks

joer6

4 de may. de 2012

Terry made this particular car buying process the least stressful experience I've ever had. He found the exact car, worked with me to get the exact deal I wanted, and guided me through the entire process. Terry is a real asset to your sales team! Thank you!

Olde Desert Fox

3 de may. de 2012

I had an appointment to see an Elantra Touring vehicle, but while waitingin the showroom for my salesman, a little red coupe just was too inviting andI stopped and looked it over.........the rest is history.

tkdix1

2 de may. de 2012

My experience with John at the dealership while negotiating the purchase was overall very good. However there was a descrepany in what I had given to John as the buyout price on the trade in vehicle and the buyout price that was submitted in the contract that has kept this sale in limbo for the last 2 days. John had given me his card and advised could use his cell# to contact him at anytime. I called John and he responded that should have it all worked out and someone would get back with me within an hour or so. Five to 6 hrs later, I had heard nothing so I called John again. John advised me that someone was suppposed to have called me and he would call them and have them call me to work out the details.I was becoming concerned about the way this was being handled and the serious lack of follow up from John and anyone else in the deakership.I drove down to the dealership, John was not there had already left for the day.I was able to speak with Marcus in finance and he took the time to follow up as best he could on the details of the sale.However John, Jeffrey Pevehouse, manager and Mariano, finance were not available and no one there at the time had the authority to make any decisions regarding this sale.Marcus advised me to make a follow up call to John, which I did but none of my calls have been returned.Today, 5/2/12 I was able to get a hold of Marcus and after checking he found that the entire sales team listed above that I had been working with would not be in today and that one of them would be in touch with me tomorrow.I feel that John could have followed up with his team and advised me of the above scenario and saved me a lot of frustration.Thank You,Thomas Dixon

rywt74

2 de may. de 2012

Although we are still waiting for our new vehicle to be delivered, we are pleased with the Huyndai shopping experience thus far. Andrew has been very patient, helpful, and determined to provide the best customer service possible.

amatusak

28 de abr. de 2012

Excellent day and great service in making a lease purchase workout for both parties. Very happy to upgrade to a new 2012 Santa Fe... this is my 3rd Santa Fe and i m very happy with my purchase. :)Keep up the great work!Andrew

jrcarrol

28 de abr. de 2012

First of all the price was better than any other Hyundai place that we could find with the same vehicle. We went in and we did not feel pressured to purchase at anytime which we really appreciated. When we found out that the vehicle would not be there on time they were able to contact another dealership to get the same vehicle on time. They went above and beyond to help us get the car when we needed it. Thanks.

kspringfield

27 de abr. de 2012

My husband & I went in to get a 2013 Genesis Coupe at the end of March. They did not have the car in, but it was supposed to arrive the following week. We were told we had to sign a purchase order in order for them to hold the car for us so we did. We were also told at this time to ignore the price on the purchase order since it did not include anything about the trade. Finally after 4 weeks of waiting (YES 4 WEEKS) the car arrived. Please keep in mind during this time I called the dealership numerous times to get an ETA & no one could ever give one to me (I thought this was strange, but it is what it is). So finally on Friday 4/27 my husband went down to pick up the car. Yay - NOT SO MUCH!!!! While we were waiting for the car to come in I wanted to finalize the numbers & we were given an OTD price of $27,936. I said deal lets do this. When the husband got down there today he was told they made a mistake the price is now $29,200 otd. They didn't add in some of the taxes. I was mad but said whatever. Then he gets to financing & is told the otd price is $31,961. Are you kidding me? After my husband called me, I called the salesman & he ADMITTED that they are the ones that made the mistake, but they will do NOTHING about it. I had him go to his boss & ask if there was anything they could do since this last price difference was all on them & they wouldn't budge! I have never been so disappointed in a car dealership in my entire life!!! This place is ridiculous. After waiting 4 weeks & then for them to admit to making quite a large mistake, you would think they would do something about it, but they wouldn't. Unbelievable!!!! My husband left & I will go buy this this car somewhere else where they care about their customers. Do yourself a favor & stay away from this dealership!!! You will save yourself from a lot of unwanted stress & disappointment!!!

cindy.eggen

25 de abr. de 2012

My experience buying a 2013 Hyundai Elantra at Chapman Scottsdale Autoplex was great! Their team is friendly and effecient. I feel like I got a great car at a fair price and the process did not take hours and hours like it does at some dealerships. I highly recommend this dealership!

Mark st

24 de abr. de 2012

Robert and his service team worked on a hard to find noise problem until they got it fixed. He was very easy to work with.

Preston Steenhoek

24 de abr. de 2012

Everything was perfect from arrival to departure. Timely service, great price and friendly service rep. I would definitely return for future service needs in the future

mpale831

24 de abr. de 2012

Terry was so helpful and informative in assisting me in trading in my 2011 Sonata for the 2012 Genesis Coupe. He's attentiveness and courtesy were appreciated. He made me feel like he was genuinely interested in getting me into my Genesis. I didn't feel rushed or overwhelmed which made the sale even nicer. I would recommend Chapman Scottsdale Hyundai and especially Terry to anyone looking for a great car accompanied by a trustworthy dealership.

tmatt1985

20 de abr. de 2012

I enjoyed the overall experience garrett supplies and the overall knowledge he knew of the cars that we test drove. he wasn't too pushy to just make a sale he made sure that that both parties were satisfied.

ahjgriffin

13 de abr. de 2012

The service received was excellent. Tom did well. The only issue was the elimination this year of the discounted price for an oil change. We shall see if it is worth going all the way from Gibert for the next visit.

mzaiger

12 de abr. de 2012

Tom was friendly and very helpful. When my parts had to be ordered, he gave me an accurate estimate of the time required. On the day of my service, he was able to get me on the shuttle and to work in a timely manner.

Gast Family

8 de abr. de 2012

From the time I spoke with Mike Strickland to the time I had the pleasure of meeting him face to face he was nothing short of excellent.He was able to assist both my wife and myself with any questions or possible issues we might of had.He went above and beyond any and all expectations we might of had and I would not only recommend Chapman to all of our family and friends but you have earned a lifetime customer in us.Thanks for a wonderful experience.The Gast Family.

jbuquo

31 de mar. de 2012

We had a recall card sent to us and we called and set up an appointed. We was done at our convenience, Robert was very nice and our car was done very quickly.

tedson1

29 de mar. de 2012

I had a great car buying experience at Chapman Hyundai. Terry was terrific at showing me cars that met my needs and made it is easy for me to purchase the car I wanted. He was very knowledgable and helpful. Ted in finance was great to work with also. He was organized and ready with all the details to make this a speedy process.

Scottandsusan

28 de mar. de 2012

Andrew and Nick were outstanding. Andrew listened and did everything we asked. Nick got us our paperwork in a timely mannor and they both have a great sence of humor. I think the dealership could have given us a little more for our trade. We think our trade is in almost new condition. We didn't want 30 thousand but we thought we should have got 15 to 20 thousand.

Mikeeileen1

27 de mar. de 2012

Mike met us at the driveway. Introduced himself and worked "hand in glove" with us on every aspect of the sale. We were originally interested in a "pre-owned" vehicle, but Mike showed us how the economics worked in our favor to buy a new car. Which we did.

fmgslg70

27 de mar. de 2012

All our service is done through the Dealership. We appreciate the great service, price and courtesy. Robert was great and car ready earlier than expected.

jmalig

26 de mar. de 2012

Robert was very friendly and extremely helpful. I just moved here from Illinois and was unsure of where to go to have my car serviced. After my experience, I know I made the right decision going to Chapman and I will definently be back.

kjmjgonz

26 de mar. de 2012

I took a different route in buying a car than most people. My husband and I knew we wanted a Hyundai Accent. We contacted three dealerships close to our home via internet. Each one responded with the typical, "come in and test drive the car." I told them all that I would test drive and purchase the car from the dealership that would give me the best deal and that I wanted a quote for the absolute best price that could be offered including the price of the car and the price of the associated fees, tax, etc. One dealership never responded, one gave me just the price of the car, Joe Barone gave me the price and the associated fees. Joe was also very timely in responding with the quotes I asked for. We worked with Scott Grimes and Nick Aliakbar. Both were very easy to work with, very knowledgeable, and did not try to deviate from the values that Joe had sent us. I appreciate this tremendously. Everything went very smoothly and was low stress. Everyone was attentive, polite, friendly, and willing to help.

smithbl

25 de mar. de 2012

My service advisor was very helpful and clear, and the work performed was completed quickly. They found an issue I had identified quickly and corrected it.

llc6913

24 de mar. de 2012

Renate made this the most enjoyable purchase of a vehicle I have ever had. She is very personaly and extremely friendly. I will for sure be recommending her to other people I know who are looking for a vehicle. All of the associates I dealt with at Chapman were great.

mbernasconi

19 de mar. de 2012

I went in to buy a truck with my family. I had a specific truck in mind and my budget was $250 for 72 months. After negotiating the price for a while (which included maybe increasing the loan to a 75 month load which I was against and said no) the salesman finally came to me and said we got what you want for $250 a month. By that time we (myself and my family) were there for over 3 hours and my baby was starting to get cranky so I wanted to sign the paper work as fast as I could. When I got into the finance office the finance manager Sohil Aliakbar asked me if I wanted a warranty for my truck and I said no. After I said no he said it does not really matter because the loan comes with a warranty since it is a credit union loan. While signing the papers I was distracted my my son because he was cranky and I did not notice that the loan was increased to an 84 month (but the price was still $250 a month) loan and there was an optional warranty added on for $2,200 without me agreeing to it. On the drive home my wife noticed that the loan was for 84 months. I decided to drop my wife and kid off at home and go back to the dealership to discuss this but when I got home and turned off the truck, I was not able to start the truck again because of a safety chip that they did not put into the truck.I called the dealership and told them that I can not turn the truck on and that I did not agree to an 84 month loan. I spoke to the salesman who sold me the truck and he said he will send someone out to put in the safety chip so I can start the truck. After waiting an hour and nobody showing up I decided to call again. This time I spoke to the sales manager Mark Johnson and he was extremely rude and condescending. He didn't even listed to the fact that I could not start the truck and he said that it is my fault that I signed the paperwork without and they don't have to do anything about it. He said that I can try to take them to small claims court but nobody would do anything. I told that that it was fraud to tell me that I can get the loan for $250 a month for 72 months but then have me sign paperwork that was $250 a month for 84 months. He said he doesn't know what we discussed and it is my fault for trusting them when they told me $250 a month for 72 months and signing the paperwork that said 84 months. After arguing for a while he finally agreed to taking off the warranty which kept the payments $250 a month but decreased the length of the loan to 72 months. This was the worst car buying experience. They quoted me a price for 72 months but without telling me they have me sign a for the correct price but they added a year onto the load. They asked me if I wanted a warranty and I said no but then they told me the warranty was already included so I didn't have a choice.

jkrenitz

19 de mar. de 2012

From the moment of first contact I was extremely impressed with the level of service and respect from the Chapman staff. Everyone did their utmost to make my car buying experience a safe and successful one. I would recommend Chapman to any of my friends looking to buy a car. Thanks for making this an easy process.

travelintom

18 de mar. de 2012

It was covered under warranty. Mr. Andrews was pleasant, knowledgeable and kept me informed of the work progress. He offered me a ride home. The work quality was exceptional, I cannot tell that they took of my door panel. They even washed it...all for free!

sripathy2

16 de mar. de 2012

Everything was good, except that they did not honor the 9.99 oil change for VIP Card members which they had said that it will be valid for the life of the car until I own that car. They said that the upper management removed that special. If they could not honor what they gave, then why should they give such card at all? I was not at all please and it was very disappointing. Other than that Joe was excellent in helping out with things and the service was very good. I might skip this dealership since they do not honor their promise.

dcasey1

16 de mar. de 2012

Robert was very consciencious and explained everything thoroughly.He also explained about the "forever" price for oil change going away and what the new pricing would be.I have not received my new card in the mail though for the new oil change price.

dfranco16

14 de mar. de 2012

Good job on tire rotation and oil change. Tightened the rims so that they didn't rattle anymore and they washed and vacuumed for no extra charge. It took an hour and 45 minutes but it was worth it in the long run. Robert is a good guy. You guys should probably get another wash and vacuum guy to help speed things up because it would have only taken an hour.

dehaley

14 de mar. de 2012

This car buying experience was the smoothest & most pleasant I have ever had.I was so pleased with all of the service I received & walked away feeling 100 % satisfied with the purchase.Andrew Dendle & Terry Probe were the gentlemen I worked with. I would like to give both of these guys the very top rating as they were superb to work with.I would recommend anyone buying a car use Costco Auto Purchase program & take their business to Chapman Hyundai Scottsdale. I drove all the way from Queen Creek to do business with them as I was so impressed w/Andrew after having spoken w/him on the phone. Unfortunately Andrew was not available at the time I was able to make it in to look at the car. I was given Terry to work with & was just as impressed with him.Keep up the good work guys. :)Thank you!Debbie Haley

jdrake20

13 de mar. de 2012

A year ago, I bought a Sonata and now am regretting this decision. I have always purchased a car every three years and have quite a bit of experience in what type of service should be required. Already after 1 year and 15,000 miles, Hyundai has charged me for almost as much work as I have ever had in any three year period. In addition, I was promised "lifetime" oil changes for $9.99. In less then a year, I was told they were pulling that from me. This is not the type of business I wish to be associated with. Therefore, Chapman Hyundai Scottsdale will not be were I go for any work or to buy again. Nowadays, with Facebook, yelp and other social media, the consumer, at least, has a voice.

rasutaria

12 de mar. de 2012

It was very easy to schedule an appoinment. The work is done correctly the first time. the car was clean and washed when I got back. No issues.

likesprivacy

23 de ene. de 2012

These guys are smiling and super friendly but can't be trusted.I purchased a new 2012 Hyundai Accent in late June on the hottest day of the year. They made me wait almost an hour for a credit ceck even though I wasn't asking for financing. Instead of conducting the transfer from my old car to the new car in the shade as I asked, the salesman insisted on doing it in the sun; I almost fainted. Before I drove off, the salesman told me that if I didn't give him a perfect review of 'all 10's' he would be fired. He was so busy guilt-tripping me that he forgot to remove the electronic anti-theft lock, so the first time I parked the car after leaving the dealership I got stranded in the heat!The thing that made me choose Chapman instead of a dealer closer to me was the promise of '$9.99 Oil Changes for Life'. Six months after buying the car they cancelled the program. Now they offer 10% Off for service over $100.00 which, because of the warranty I won't need for years. The fine print on the $9.99 Oil Change card says they can cancel the program at any time, but my salesman never told me that and I didn't receive the card until AFTER I had purchased the car.

rog0003

23 de sep. de 2011

While I really do like the vehicle itself, I am still hugely disappointed by the incompetence I encountered at this dealership. The sales process was fine for the most part.. a bit heavy handed, but ok. It was more after the sale happened that I have issue with. My first issue was regarding the delivery of the vehicle. The vehicle wasn't on the lot at the time so they found another vehicle and advised it would take about a week. So the week is almost up and I did not receive any calls from the dealership so I had to initiate contact and ask for a status update. I was told to expect it later that same week. So a couple days pass and I get a call from one of their employees to ask how I was enjoying my new vehicle. Really? They can't figure out that I don't have it yet? So I asked this employee to get me an update on when specifically to expect the car, she had my sales rep call me back and he pushed back the delivery by a few more days. After that time frame was up I had to call again only to be told they weren't sure where the vehicle was so it might take a little longer. At that point, I was fed up at the lack of information and decided to start looking at the other dealerships. So the 1st dealership I pull up I find the exact car I had been trying to purchase. And not just the same color and options, but literally the exact car, same VIN # and everything. So I called that dealership and confirmed it was just sitting on their lot. At that point I called my salesman and informed him of the location of the vehicle. While they were apologetic and eventually were able to get the other dealership to trade vehicles they offered me nothing but apologies. I'm shocked at the level of incompetence. Then when taking delivery of the vehicle the salesman kept asking me to give him good reviews when I got the survey from Hyundai. He also called me a few times over the next few days to plead w/ me to give him a good review. That didn't happen.In addition, I later had issues w/ the free XM radio trial that came w/ the car. After getting no where w/ XM themselves they suggested having the dealership call. It took 10+ emails and conversations with my salesman before he was able to get it resolved. Including one instance when he told me a certain feature wasn't included. I actually had to take a picture of the window placard to show him that indeed it was. The issue has mostly since been resolved, but I am still missing a feature and it's simply no longer worth my time to deal w/ the dealership or salesman any more.This is the first Hyundai I've ever purchased and sadly the service provided by this dealership will forever leave a bad taste in my mouth.

tomarcus27

31 de jul. de 2011

The service was quick and their were some required auto maintainance service that my car needed. The services were discussed with me with the pricing; the prices were reasonable.

Freddie Dawn

31 de jul. de 2011

Why? Your associates are always prompt - friendly - informative and caring.I've been bringing my Hyundai to your service technicians for at least 3 years now, I wouldn't dream of taking it anywhere else, not as long as I receive the treatment I always get there.Thanks a lot and keep up the good work.

bobhamm1

30 de jul. de 2011

Brian handled the work on my car and did a great job as always. I was shuttled to and from my work while he worked on my vehicle which was finished in a timely manner on same day notice. I will be back.

LindaLairson

30 de jul. de 2011

Tyrell, my service advisor, was very courteous, informative, and thorough in checking out my issues. So far, it appears the problem has been successfully resolved. He kept me informed by telephone of the progress and the work was completed in a timely manner. The cashier who check me out also was very courteous and friendly. The overall experience was very satisfying.

demiazga

28 de jul. de 2011

Ryan was able to get me right in on short notice, and he provided quick & thorough diagnosis explanation, arranged for a very nice loaner car, completed the repair in a timely fashion, was extremely friendly, and he checked over the entire car, and had it washed! This was truly a great, no-hassle experience.Dennis Miazga

donnaldy59

26 de jul. de 2011

Ryan Clark really made my service experience nice. He explained everything well and was very friendly but polite. I was impressed with him and definitely will make my future appointments for service with him!

lpivnick

26 de jul. de 2011

I had to jump my car to get it there on Monday morning, arrived before the doors opened, but also had to be at the oral surgeon by 9:30 in another part of town.. Thank You so much for Tyrel, my service advisor, and Chris, the mechanic, for fixing the car and allowing me to get to the Doctor on time..You guys are great!!!!!

sbdunn63

25 de jul. de 2011

Do not remember the name of the employee, he was new, and very nice. Waiting area is nice but snack machine should be in the same room as waiting.

wrenster70

24 de jul. de 2011

very disappointed in hyundai as a car maker that you do not put SPARE TIRES in 2011 elantra's my wife,myself,friends and your employee's think this is the DUMBEST thing they ever heard now i have to go out and find a spare tire and wheel and jsck and hardware because if i have a blowout as i live in arizona and this happens all the time i am SCREWED

cboiko

24 de jul. de 2011

I have been going to this dealership with my 2006 Hyundai Accent since the dealership moved from Power to Chapman. They are very friendly and always do quality work. I often get a price break, especially if I have more than one thing done at one visit.I also have a $9.99 card for oil changes for the life of my car.The waiting room is always clean and inviting, and the staff very friendly.Ryan was my service person at this visit, and he was very friendly and informative about the needs of my car. He said I had kept it in great shape, and it only needed one extra maintenance that I had not scheduled to be totally up to date.

billganapathy

21 de jul. de 2011

Satisfied as usual but for the bill that overshot my budget, not that I expected anything free. Yet, you have to survive I realize and will keep coming.

BenjaminDz

21 de jul. de 2011

Always wonderful working with Jeff and Joe - two great guys that i will come back to for many more years. The dealership would not be as wonderful as it is without them. Jeff is well respected within the community and with the great experience he has given myself and my family in our past 5 purchases plus the referrals we've given the dealership, I am certain to come back every year for a new car.

januarysend

19 de jul. de 2011

Tyrell was very courteous, efficient, and helpful. The wait was shorter than his estimate, and all work was complete, including a car wash. The cashier was also pleasant and friendly.

drewwest

17 de jul. de 2011

Nice experience with Joe and the rest of the team. I purchased the car I was seeking at a fair price. The team went out of their way to make the experience a good one and to deliver the car in a short amount of time...much appreciated.

David Medaris

16 de jul. de 2011

I had visited five other dealerships before I came to Chapman Hyundai. Three were Nisson and two were Hyundai. Of the five salesmen, that I talked with, three got a "2", one got a "7" and the other got an "8", with a "10" being the best. At first I thought I would lease another Nisson, Altima, for another three years. After reading up and studing about the Hyundai, I thought I would check it out. It had several better features, such as warranties, crash ratings, gas milage and other features, than the Altima. After I visited a Hyundai dealership and got to see the Hyundai, Sonata, I was really impressed with the exterior and interior styling. It made the Altima look like a 15 year old car. After deciding to lease the Sonata, my wife and I went to pick it up at Chapman, Hyundai. We were even more pleased when we saw what we had gotten. It is a beautiful automobile.Chapman Hyundai was the my final and last stop, before deciding what car and dealer I was going to choose. I met Antonio Harris at Chapman Hyundai and was very impressed with him. He was polite, courteous and knowledable. He did not try to high pressure me and made the experience pleasant. After buying and leasing automobiles for over 50 years, I have some experience with dealing with salesmen. I would rate him at a "10". I will be getting another leased automobile in Nov. and I will be returning to Chapman Hyundai and Antonio Harris.

nanbest

15 de jul. de 2011

My service advisor was helpful in scheduling my routine maintenance, and as I was having mechanical problems, was able to squeeze me in at the last minute. He solved a problem with my cars' electrical system that was still under warranty with absolutely NO HASSLE for me. Great customer service.

eszafranski

15 de jul. de 2011

I was told when I called for the appt that it would only take a short time to repair my tire (it had a nail in it), so i made the appt for 7AM; i arrived at 7:05 am and did not get out until 8:45AM which was an unacceptable time period for me for such a repair: that was an hour & 40 minutes for what should have been at MAX a 45 minute repair job. I have a boss who counts on me being at my desk on time . . . that's why I ask for the 7AM appts and was assured by Terrell, who made my appt, that I would be finished in plenty of time to get to work on time, which is 8:15; that's also why I waited until Wednesday, 7/13 to bring the car in b/c Terrell told me how busy the Service Dept was going to be on Tuesday, 7/12. John did the car intake; after that another gentleman seemed to take over the car and spoke to me when the tire repairs had been completed & told me there was still a problem with the indicator light showing a problem with the right front tire, but they cd not find anything wrong & did I want them to continue working on the car or bring it back? This gentleman never introduced himself, so I have no idea to whom I was speaking, but I did make an appt to bring the car back in on 7/23 at 7AM

Tom Koncel

14 de jul. de 2011

My CD player wouldn't play CDs due to Error 43. When I had my Hyundai Elantra in for an oil change a couple weeks, I mentioned the CD player didn't work. Tyrell had it checked out & said he would call when a replacement Radio/CD arrived. He called. I called to make an appt. & brought the vehicle in & the work was done. Since it was still under warrenty, there was no charge. The service was prompt. Those who I dealt with were courteous and knowledgeable.Your Customer Service is excellent as is your quality of work. All who I spoke with were friendly, courteous & knowledgeable. The overall experience was GREAT! Since this radio/CD player replacement was under warrenty, there was no price associated with it.I would definitely recommend this dealership to others.

Bihari82

9 de jul. de 2011

My experience with this dealership has been great! My service guy does anything he can to make me happy! Great job! My problem is with Hyundai! I bought my brand new 2011 genesis sport coupe for 30,000 and have to get my steering wheel replaced after 8 months because it is so cheap that the pleather is rubbing off! This is craZy! I buy a new car every 3 or 4 years and I will never buy another Hyundai because of this! I should not have to replace anything on a vehicle that's 8 months old! This has been a waste of my time! The dealership has been very helpful! It's not there fault Hyundai can't make a quality car for 30000! I'm a nurse and will be telling everyone I encounter to not buy a Hyundai because of the quality of work! Thank you for wasting my free time Hyundai!

cetebell

8 de jul. de 2011

I dropped by without an appointment, hoping to be able to have my a/c taken care of. I was greeted soon after I arrived and was assured that I would be helped soon. (and I was) The service man took time to learn exactly what I needed and to learn the history of the problem I was having with the a/c. Even though I could see that it was very busy at the dealership, he didn't rush me to explain or to make a decision as to what I wanted to do. Good eye contact and very polite throughout. My only complaint: I hadn't brought reading material with me and the reading material in the waiting room was pretty minimal. I'm not much of a TV watcher so the fact that I could have been entertained by the TV was wasted on me. I am grateful that the TV wasn't blaring and that there wasn't music blasting either. Showing my age, I guess.

alkinney

8 de jul. de 2011

Tyrell was fantastic. He underpromised and over delivered on the timeframe and was able to fix my car same day. I really appreciated not having to wait too long.

snnelson

7 de jul. de 2011

I came in because my ESC light kept coming on. I forget the name of your employee who helped me Saturday morning. He was very friendly and explained to me what was likely going o with my car. Then when he came to tell me that my car was done, explained that his prediction was correct and you all were able to complete the job. You did so in roughly an hour which I felt was timely, and the lady who checked me out at the end was also friendly. Basically it was a nice experience.

wclinkenbeard

6 de jul. de 2011

My first experience was through the service department. It was a great experience.I decided that when I purchased a car I would go back to Chapman's. This was the only dealership I went to.It is also on my way and close to work.

marlana530

6 de jul. de 2011

Bill was excellent! He was very friendly and knowledgable. My husband and I arrived Monday morning to test drive a car. I told Bill what I was looking for and though there were no cars on the lot that matched my wish (2011 or 2012 Sonata GLS), he showed me a few cars that were waiting inspection. I was intrested but wanted to test drive the car prior to making a final decision. All questions during the test drive and thereafter Bill answered effectively. My husband was thrilled that he also got an opportunity to drive. It was helpful in my final decision process. Once I decided to buy a car, Bill was very friendly during the negotiating process and made for a pleasant experience. When I picked up the car the following day, Bill was at the door to greet me. He spent the next hour walking me through all the features of my new car. Once again Bill did an exceptional job of answering all my questions. He also escorted me to the parts department to purchase an iPod cable. He made my first experience buying a new car an excellent one.

GIDGETVITO

5 de jul. de 2011

WE WERE SO HAPPY WITH THE WAY BILL TOOK GREAT CARE OF OUR NEEDSHE STAYED LATE ON 4th JULY UNTILL ALL WAS DONE WITH A SMILEWHAT PATIENCE EXPLAINED AND WHEN TRU ALL THE DETAILSGOT LOVE THE GUY.......AND TED WAS GOOD ALSO TRYING TO GET THE BEST FOR US'' THANK YOU GIDGET BOLETTIERI

maveonien

1 de jul. de 2011

Tyrel was professional and kind. He made sure to keep me informed as to the status of my car and took care of making sure the recall on the transmission was updated, my windbreaker for the sun roof was properly installed and that the oil was changed along with the 24 point inspection. Excellent service!

bgbrow

29 de jun. de 2011

This is the best dealership in the Phoenix/Scottsdale area ,I would recomend it to anyone who is looking to buy a new or used car.William Browne

sandymig

28 de jun. de 2011

Late Friday night I had my car towed to the dealership just before closing. I had been unable to start the car even after putting in a new battery. The next day (Saturday) I called early to make sure they had found my keys in the drop box and that they would check out the problem. The service advisor told me they are only open 1/2 day on Saturdays and had a full schedule, but that he would do his best to work me in. By 10:30 that morning I was informed that my car needed a new starter and was ready to go, fully covered by the manufacturer's warranty. When I arrived my car was waiting in the pickup area and my paperwork was on the cashier's desk ready for me to sign.I left with a new starter which I could have confidence would work for a long time to come, had friendly and efficient service so that I was able to have most of my Saturday to attend to the plans I had made, and I didn't spend a penny for it. Efficient, friendly, and free on a Saturday with no appointment. Can't get much better than that.

b.mushat

28 de jun. de 2011

I bought my VW some years ago form Chapman and half a year ago I bought my wifes Hyundaygood service...friendly staff...love the 9.99 oil service

JCBeatty

27 de jun. de 2011

Don was very helpful, he sold us on the Sonata right away! We also loved how professional, yet comfortable all the employees were at Chapman. Don made us feel very welcomed and at ease with our purchase, we LOVED that he wore a baseball cap!! Ted was awesome, he made finances very easy and pain free, we were in and out very quickly. Overall everyone at Chapman was awesome! Everyone we met made us feel like they were there to help us get the best deal for everything we wanted. Thank you all so much! We love our Sonata!! Love, The Beattys

highdive

22 de jun. de 2011

Difficult to understand cost of 30000 mile service totaling $1090. What exactly is included in the $560 service charge? It seems everything was just out of warranty, e.g., battery, or not included in the 30000 mile service, e.g., fuel tank breather filter($253.) or power steering system flush ($100.) or "shop supplies" ($40).One reason I bought a Hyundai was the warranty and lower cost of service. I question whether I will be bringing the car back to a Hyundai dealer.

kika2020

21 de jun. de 2011

I had the most wonderful experience working with Tye. He was extremely knowledgeable of the product and got the deal I wanted. I couldn't be happier. He went above and beyond to get everything I was looking for. Tye showed me every feature/function of the car. He even got my blue-tooth set-up. Now, that's impressive! I would DEFINITELY recommend Tye to my family & friends.

Rc12soccer

21 de jun. de 2011

Complicated deal but made it work and were friendly while they did it. They worked around my credit and did not try to push through a deal that they could see I wasn't ok with.

bradnasser

20 de jun. de 2011

This is the second time in a few months that I've had to come in because of a faulty brake switch (?). I'm not sure what this is but all i know is that it causes my car to malfunction. I was in my car with my 5 year old ready to drive to california when i discovered this on friday morning. with that said and for that reason, i am not very happy with the performance of my 2011 hyundai sonata. However, when i called chapman hyundai, gary was a great help. he gave me the 800 number to get a tow truck to bring in my sonata and i think he put me to the front of the line to get my car fixed and i was on the road about an hour later. great job gary. hopefully i won't have to bring in my almost new car to see you again anytime soon!!!

chuckisaac

18 de jun. de 2011

was very pleased w/the overall experience--wes was very helpful and worked very well with methe experience in the finance area left me somewhat lacking--this was a cash purchase and i made arrangements to bring in the payment, title and extra set of keys to be done on friday--was given number to calland did so on thursday to let him know i would be in on friday at 12:30--when i got there was told he was not in after being taken to the finance department next door the transfer of the necessary items was completed- two things upset me:1 no courtesy call to advise me that the finance rep i worked with would not be in on friday and who i should see since he was not going to be in2 the transaction was completed without the 2nd finance rep even having my purchase/transaction file available-

G.J. Rees

18 de jun. de 2011

I've had all my service and repair work on my Santa Fe done at Chapman and the whole team, especially Joe Mcanally, have taken exceptional care of me and my car.

clmdc

17 de jun. de 2011

I called San Tan Hyundai at approx. 4pm on Wednesday 4 times with no answer then spoke to the operator and left a voice message with no call back then tried to schedule an appointment. She said there was no room for an oil change this week!I called Chapman Scottsdale Hyundai and spoke to my salesman Jake at about 8pm who gave me Joe's direct #. I showed up at 6:45am without an appointment. had an oil change, tire rotation and 2 recalls corrected within about one hour which was so helpful as my wife and newborn were driving about 1000 miles for a funeral. I live in Gilbert near San Tan but will make the drive in traffic if need be to get the great, prompt service I need and can find at Chapman Scottsdale Hyundai.

mauibabbe

16 de jun. de 2011

Not only am I estatic about my new Hyundai Sonata, I love the Service Department. The are quick and courteous, I was taken care of in the blink of an eye. The waiting area has some great coffee too.

sherry7777

13 de jun. de 2011

Everything was excellent except the car wash which was the worse I have ever had. There were still bugs on the front of the car and the windshield still had bug marks on it. It was better than nothing but would only rate it as a 1.

annystrom

12 de jun. de 2011

I put "n/a" on the quality of work as I just came in for an oil change but everything was handled very professionally by Joe--all questions and concerns answered fully and he didn't make me feel like he didn't have time to address my questions as a customer--very refreshing!! Thank you Joe!!Also, the young lady that was receptionist was extremely nice and helpful; I'm sorry I didn't get her name.

smithbl

11 de jun. de 2011

John was incredibly helpful with identifying the car I wanted and making a deal come together. Sam and Marcus were great to work with. I will definitely recommend the dealership and refer anyone to speak with John.

kris10wiz

11 de jun. de 2011

everything was good and they told me what has to be done with my car for the nent tie i have to bring it in and they also gave me how uch it will cost

Joshuamtong

11 de jun. de 2011

After buying my Hyundai at Chapman in 2010 I have consistently returning for oil changes and always worked with Daniel. Over the past year, I really grew to trust and enjoy working with Daniel. He was fun to talk with, knowledgeable, friendly, he remembered me, and never tried to "talk me into" buying something. He was persuasive and a good sales person, but I never felt pressured or significantly uncomfortable.On past visit to Chapman, I was helped by a new guy named Jeff. He was not initially rude, but definitely did not represent the high quality of service that I had come to enjoy and expect from Hyundai or Chapman Auto. Jeff did not understand the meaning of service and building a relationship with me. Even simple questions like how's your week been? or Where do you work? Or do you have any plans for the weekend? Second, while performing my oil change he talked with me about changing my air filters. When I ultimately decided to do the filters myself (for economic reasons) he gave me a dirty, "you don't know what you are doing" look. I felt very uncomfortable and pressured. He was more like a sales person looking to hit quotas, than a trusted advisor like Daniel was.Lastly, when working with Daniel he always walked me up to the cashier and to my car after the oil change. Jeff merely told me my paper work was at the cashier's desk. And on top of that he gave me the wrong key. Jeff seems like a nice guy, but he did not represent the high level of service that I have come to enjoy and expect from Hyundai and Chapman auto.

wmusegades

9 de jun. de 2011

I made an appointment and lost track of time and missed it the first time (Friday). I called to apologize that day and requested a call to reschedule. After 48 hours I re-called to rescheule. The appointment went well - one reason for service was resolved immediately by Joe, the other in a timely manner. I Appreciate the committment to make the automotive service friendly and professional.

diomcel

9 de jun. de 2011

Service employee could have been nicer and not such a "hard sell" about the service that should be done. Felt better after hearing what was need from the actual mechanic.

LindaLairson

8 de jun. de 2011

I always receive excellent customer service whenever I bring my Veracruz in for servicing. They make it a point to get me in and out in a timely manner and my vehicle is always washed.

Jocko09

6 de jun. de 2011

Joe is always very friendly and accommodating. My service appointment is easy to book and the work is done in a timely fashion for a fair price.The distance to my home is very each to reach and I have I always had a good experience at this dealership.