Packer fan in Illinois

3 de nov. de 2015

Sales rep Tavis did a wonderful job helping me with my purchase of an X3. Excellent facilities.

ChiInTim

27 de oct. de 2015

98% great experience---only small nit was we found a car online, called to see it and when we got there it wasn't available. Salesman was super apologetic. Thankfully they had the other car we were interested in - which we ended up purchasing. Salesman was knowledgeable and wanted to make a deal to get us in the car. Definitely recommend.

BMW driver

27 de oct. de 2015

BMW of Orland Park is beautiful. Everything is essentially brand new. The service there is outstanding. They got me in and out of there is no time! They had a great waiting area that offered great commodities. My service advisor James was extremely helpful. See him if you go!

DC

23 de oct. de 2015

Bought my car from Perillo Bmw in downtown Chicago ,they could not fix the problem ifault code in 3tries. Took my car to Orland park Zeigler BMW and they fixed it in 1day. I'm just saying. I was very satisfied with Orland Park Bmw. Only thing I dislike was the car wash. Horrible car was indeed and scratches noticed on paint.

ladybug 1113

22 de oct. de 2015

The best dealership I have ever dealt with. The service department is outstanding, and if you stop by on any given day, you can request a car wash and topping off of all your fluids. They have one of the most comfortable and accommodating waiting rooms I have ever seen. There is Starbuck's coffee and a huge television to bide your time with. The sales department is awesome. They make it absolutely painless to purchase a vehicle, and they go the extra mile to see that all your needs are met. They will work with you to find just the right car at just the right price. Just today I upgraded from an X1 to an X3. They were even able to put my paint protectant on while I waited. I highly recommend this dealership to anyone looking for a dealership that makes it a pleasure to buy and service a car. I can't say enough good things about them.

Charles

16 de oct. de 2015

Aish was attentive and helpful in regards to ensuring that my car was serviced in a timely manner.

Idass

16 de oct. de 2015

Worked with sales rep Tavis. He made it very smooth for us. He listened to us and delivered what we were looking for.

Ling

26 de sep. de 2015

I just purchased a 2013 Infiniti FX37 online from Denver, CO. I had the best car buying experience ever! Kyle worked with me first and once we agreed on the deal I completed the deal with Darrell Horowitz who was fantastic to work with. He made sure to send me a video of the car and talked me through what was needed to finalize the transaction. They received my check and paperwork on Tuesday and I received my car in Denver on Thursday of the same week. I had to rely on pictures and what Darrell told me about the car and when it arrived the car is exactly what I hoped for!!! I would definitely purchase another car from Ziegler BMW!!!

mcobb

11 de sep. de 2015

Best customer service my husband and I have had in a long time. Melanie was great and knowledgeable. The finance took awhile but just because they were very busy and the people before us had a lot of questions. We will definitely purchase more vehicles from here.

BMW Luv

6 de sep. de 2015

I returned for sole purpose of dealing with my great salesman, Joe. Great guy! My experience started with Pete Lazic, who wrote up my trade-in. We agreed on one figure but it resulted in a different figure. I returned weeks later to discuss the discrepancies. I had to return four additional times for my paperwork on Tire warranty, Gap and extended Maintenance warranty just to make the numbers add up on my paperwork. I then decided to just cancel my tire warranty and Gap. Between the Finance guy and Business Office..hence they are putting the blame on each other for the cancellations not processed. Then when it was done they used the wrong dates causing less to be returned. I gave up on that part and decided to just cancel everything and end ties with this dealership. Just called the 800 number to follow-up with the status of the refund for the Extended Warranty...guess what not done...they spoke to Bill O'Hara.. I was told he would get back to me with over 5 weeks delay. Again its been a week no call. I guess I will have to go back up there again. So disappointed with these guys. I wished I would've taken the time to drive to Indiana or a different location. I have already explained to Joe McFadden that I will never make another purchase from Zeigler BMW. He is great..just a pleasure but I will never get past the rest of crew. No professionalism, no sense of embarrassment on their part in their inability to get something right. No Apologies.. Bad way to do business. My guess is that they don't care about all their customers. I will not buy a third BMW from that location again.

Tom T.

30 de ago. de 2015

We went in to test drive a Sports Coupe and were very pleased with our experience. We ordered a new car and it arrived in 6 weeks, from Germany. The buying process was painless, went very well.

Pablo C

28 de ago. de 2015

I brought our car into the service department,without an appointment,and was greeted,my vehicle taken in for analysis all before I got my first cup of (very good)coffee. It was a simple repair,something I really should have been able to do myself,but it eased my wife's concern of the warning light on the dash. We spoke with Luis Corral,and in a very no pressure way he showed us our next vehicle.We did not purchase our previous BMW from Zeigler but will certainly get our next one there

Rdem

26 de ago. de 2015

It is always an exceptional experience at your place of business. Your representatives are very cordial and informative. I am looking forward to my next service opportunity. Thank you, very much

Robert C.

22 de ago. de 2015

Great Customer service!! Great Buying Process!! Great Car!! I never thought buying a Car could be so Fun. I am so happy to be part of a GREAT BMW Family..

Lynn

22 de ago. de 2015

Great dealership, however NEVER go to get your car serviced on a Friday. I had a 4- hour wait to have the diagnostic and a light bulb changed. Way too long!!!!!

Shaina P

21 de ago. de 2015

Yesterday at 9:30am I brought my 2004 BMW 330CI in for a repair, John helped me, he was extremely nice. It turned out there was nothing wrong with my car, and he didn't not charge me anything. While waiting for the the initial 'verdict,' Melanie Terrell asked me if I needed any help. She was super warm and friendly and even though I wasn't really thinking about getting a new car, I asked her if she could answer some of my questions regarding their lease program. Needless to say, a few hours later I walked out with he keys to my brand new 328i XDrive. Melanie and Will were fantastic, they went above and beyond to get me a great deal. Melanie was so knowledgable about the car, she answered all my questions, was extremely thorough , and very patient with me. I will definitely be leasing more vehicles from them in the future! What a great experience !

Satisfied Customer

14 de ago. de 2015

Luis Corral sold me my first BMW in 2013 and anytime I call him he goes above and beyond to assist me. Also the service department is always accommodating, whenever I have an issue. They are very professional, courteous and thoughtful.

JeremyD

14 de ago. de 2015

I absolutely recommend this dealership to everyone! The people were very professional and friendly. I personally worked with Luis Corral and Darrell Horwitz along with Will and Bill O'hara who simply put the icing on the cake. We were greeted by Bill who explained the financial aspect of the deal and how he would make sure everything went smoothly. Will was also exceptional to work with, he made sure the signing went quickly and smoothly while explaining the contract in the midst. Luis was very helpful, he did what ever he could in his power to make sure I left that dealership with a car. I told Luis my situation, although it took around three days to make it possible, Luis promised me he would get the job done and he did just that! Darrell and Luis were very professional in explaining everything regarding the car as well as ensuring I was making the right decision by offering a test drive. Overall, exceptional service! I will definitely be returning for another car in the future!! Good Job guys!!

Ferris

31 de jul. de 2015

Great Great service clean dealer they give you the best deals. I really enjoyed going to the dealer Cause it's one of the best BMW dealer in the country

Sporty Senior

30 de jul. de 2015

The record of my previous service was good. I got an oil change and a a belt tension idler replacement. My service rep was attentive. The wait was a little lengthy. The car wash was thorough. Overall service and repair was excellent.

Joe

12 de jul. de 2015

Our service writer Craig was knowledgeable and explained the entire process clearly and politely. This was our first experience with BMW service and BMW of Orland Park. This was the best service I've experienced from any repair shop or dealership. We could not be more pleased with BMW, Craig or this dealership. All three receive my highest reccomendation.

JSCHMID1

13 de may. de 2015

We have been a longtime client of this dealership and have purchased several cars from the dealership over the years. I also gave them a great review and rating on this site. Back in January it was time to get a new X3 to replace our current X3. After several conversations as to what we were looking with our salesperson, we discovered this particular vehicle was not in their inventory, but they could locate one for us. On Saturday, we decided to move forward and went to the dealership to purchase the car. When we arrived we were met by Darrell Horwitz who informed us that Coleen, our regular salesperson, was not in today, but he could help us. We told him what we had discussed with Colleen, he found the vehicle, worked up the numbers with the manager (Pete) which we agreed to and gave him a deposit.On Monday Colleen called to thank us for the purchase and let us know they were going to pick up the vehicle. She called us back a little while later to review the numbers and confirm our desire to lease versus finance. This is when it goes bad. When we recapped what we had agreed to with Darrel Coleen said, The numbers dont make sense, and that Darrell was out today but she would speak with Pete since he was involved. Well as you can probably guess the numbers changed, and Pete stated he did not give those figures. Colleen asked that I give them an opportunity to speak with Darrell would be back the next day. Several days passed with no change. I called the dealership looking to speak with the General Manager and General Sales Manager, when I told them who I was I was told everyone was in a meeting, that I needed to leave a message. The return call came just before the dealership closed and I missed the call, the voice mail was that someone would call me back. When I did finally connect with Pete, I was told despite the fact they confirmed the numbers given and agreed to with Darrell, they would not honor that. If I wanted the car here were the new numbers. Since these new numbers were nearly 30% more than what we agreed to we said no thanks, and asked for our deposit back.Then I called BMW to inform them of my experience. I was told they would investigate and someone would get back to me. I also sent Mr. Aaron Zigler the owner, in Kalamazoo, MI a letter letting him know of my experience at his dealership. Its now nearly 4 months later. No call from BMW, no call from Zeigler, no call from anyone. My advice is to stay away from BMW. This was the second BAD experience with a BMW dealership and in both cases BMW did nothing more than say each dealer is independent and BMW has no authority over them. What I would suggest to save yourself the time and aggravation we experienced is to make your way to Audi of Orland Park. We did and purchased a Q5 from them. It was no hassle, the car was in stock and the people were great. The People were so great that I am going to purchase another vehicle from them in the next few days, and have referred several people to that same Audi dealer.

tjw14

26 de mar. de 2015

I recently purchased a 2015 X5 from this dealership. I researched the purchase for about a month prior and had discussions with two other dealerships. BMW of Orland Park was the best, by far, of all three. BMW of Orland Park was fair and straight forward with their pricing, pleasant and courteous to deal with, did not try to sell me a vehicle that did not meet my requirements and utilized low-pressure tactics. My experience included interactions with Lila Odeh, Bill O'Hara, Pete Lazic and Guy Accettura. I would recommend potential customers seek out this dealership when considering a purchase.

TomCat

2 de feb. de 2015

I found the sales staff to be typical of most, if not every, car salesperson. I inquired about a vehicle and received seven separate responses from numerous different personnel associated with the dealership. Each one told me what they could do for me and all the intricacies of the dealership, but not one single person answered my questions. Even after numerous responses I still never received my answer. I do not know if this makes them a bad establishment or if this was the usual response one gets. I purchased elsewhere.

Londa

19 de ene. de 2015

I had the pleasure of purchasing my second BMW. My salesman was Luis Corral. He was extremely helpful, accommodating, and overall professional. He personally call my mother to explain financing to her. This was a month after we had purchased the vehicle. He still care about our experience. Thank you again. Luis

mk

22 de nov. de 2014

All I care about is the car I am buying .and when I bought my car from Mike messer ,I know that it was serviced and ready to go .I know these guys and I know what they do to the car before they put for sale .bmw of orland park is one of the cleanest store out there .

Ecadian

16 de nov. de 2014

First time car buyer and ended up at Zeigler BMW of Orland Park. I already knew what car I wanted, a 2007 lexus IS250 awd, and lucky for me I was able to meet Bill Earnest there. Bill helped make that a great car buying experience. He was very helpful along the way, showing me the car and encouraging me to fully test the car out insuring it was a very reliable vehicle, I felt I was in excellent hands. Bill showed nothing less then the highest level of professionalism and integrity. I learned a lot in my time spent there with Bill and I fully intend to recommend BIll to anyone looking for a car, not only because he is a honest and trustworthy advisor, but also because he himself is a great person.

mj7829

25 de sep. de 2014

Dealt with Bill via e-mail. Could not make a deal. That said, I had shown him a deal I had on the table and he had no problems telling me I should take what other dealer offered, he could not touch it. Will surely go to him for next BMW.

1999M3

16 de sep. de 2014

Came in looking for a proper CPO 3 SeriesBill landed me on the perfect car and could explain everything one could possibly seek to learn about it like it was the back of his hand.He has a true passion for the BMW brand, building customer relationship, and making sure the car you're on is the car you'll love. All for a VERY FAIR price!If you're looking for a headache free and truly enjoyable car buying experience, look no further. Just ask for Bill!-E36 M3

Lcarestia

10 de sep. de 2014

This was my first visit to BMW of Orland Park, but my second BMW purchase from Bill Earnest. Bill goes above and beyond for his customers and dare I say, I TRUST a car salesman! ;) I bought from Bill at another BMW dealership a couple of years ago and had a great purchasing experience, so I didn't think twice about making the drive to Orland Park to meet with him once again. Additionally, we had great interactions will all of the staff at BMW of Orland Park that we came into contact with. The finance professional we worked with was incredibly helpful and took time explaining everything (even my stupid questions). We are forever customers of Bill Earnest and look forward to visiting BMW of Orland Park again.

dirtracer8888

3 de sep. de 2014

Had a problem with my 328 convertible. "V" at service intake is always a pleasure to deal with. "Jeff" the foreman gave personalized service even providing his cell number. Randy Boomsma, service manager is a credit to the administrative staff at this dealership.I decided to trade off my 328 convertible and order a new 2015 428 convertible. I worked with Bob Hardy. Bob quoted me the rock bottom price immediately. There was no negotiation necessary. My new car is in production and I anticipate a quick and flawless delivery upon it's arrival at this dealership.

RZ

20 de ago. de 2014

I purchased my 2011 M3 from BMW of Orland Park. After the purchase, I discovered that three of the four wheels were bent. I raised the issue to their sales manager Michael Messer and general manager Bill O'Hara, but they ignored me and refused to replace my wheels. I would not recommend this dealer to anyone.

MariaW.

6 de ago. de 2014

I brought my BWM in 2007 and it has been an awesome experience. Not only is the vehicle top notch but the service that I encounter when bringing my car in is outstanding. I am especially impressed with how each customer appear to be given a specific service representative who is familiar with their vehicle. My representative has been Craig Lantz. Craig has offered me nothing but exceptional service whenever I bring my vehicle in to be serviced.

Elana A. ViSalus Bimmer Qualifier

31 de jul. de 2014

I went to the Zeigler BMW dealership simply looking for a car, not quite certain if I would be able to purchase. From the moment Kyle Faiman introduced himself to my family, he gave us outstanding service. I went in with a 2003 Chevy and left with a certified pre-driven 2012 like new X3 of my dreams. I am so thankful that I went to that dealership and that Kyle worked with us. I would most definitely recommend Zeigler and Kyle to anyone in the Orland Park area, or for anyone looking for a BMW. They are worth the drive to get to them and you will leave happy and satisfied!

Marquette Balentine

30 de jul. de 2014

Bought my first BMW and it was a positive experience. Joe was my salesperson and he was professional, courteous, and extremely helpful. I was treated with respect and did not experience any high pressure tactics and games that other salespeople have done in the past. Thanks you Joe

Tracey - School Teacher

30 de jul. de 2014

I recently upgraded from a 2008 to a 2011 3 series. Gus was great. He took the time to show us some options for upgrades. When we selected an upgrade Gus helped us close the deal in a reasonable time. The experience at Zeigler was outstanding and I was totally satisfied.

midnightwarrior

30 de jul. de 2014

First visit was fine. Based on that I went there for a second service. What a horrible experience! Car was there two days, when I called once just to check if it was done (based on what I had been told)..the 'service advisor' ( yeah right) told me that he would call me when it was...curtly. I let that one go. Next day got a call that it had been done. I drove for 45 minutes to get there and guess what, it was not. The work was very minor. ....people working there could not find the parts in their parts department even though they had been sitting there for 2 days.When I got there, they said they had misplaced the parts and told me " this is going to take some time," I waited for 1.5 hours more for them to install simple parts (Plastic mud shield).But it was the demeanor I encountered, absolutely no apology or empathetic statement or gesture whatsoever!! From the management or the workers. Am I going to take my 120 grand car there again??? I am livid.

beemerx3

30 de jul. de 2014

What a great experience I had working with Bill Earnest. He is a true professional who has 15 years experience with BMW. He KNOWS the product. Bill went to great measures to find a BMW that would fit for me. In the end, I did not buy a BMW only because I was looking for a vehicle with a soft ride while the BMW is more of a sporty ride. To make matters even more difficult I stuck to my budget plans. Nevertheless, if you are shopping for a BMW or plan on buying one, your best bet is to seek out Bill Earnest at BMW of Orland Park. He will make your shopping or buying experience an enjoyable one.

C Henderson

19 de jul. de 2014

Excellent service very nice atmosphere.my customer service guy Ryan was the best and very professional

disappointed

18 de jul. de 2014

Bad experience with first time BMW purchase/lease. If a car bought within 2 weeks has a problem, it should be covered by the dealer. Unfortunately, this is not the case. I do not plan to go this dealer ever again.

phil

18 de jul. de 2014

Thanks Gus for staying late to get the deal done. Truly helpful!!

Carole Guger

16 de jul. de 2014

My indicator showed I had a low left rear tire. I was picking up my son and he looked at it and told me I had a large bolt in it. We drove to BMW or Orland and the service person told me he could not have it fixed because they were to busy. This was at 12;00 PM on a Saturday. He told me to go down 159th st and there were many tire places that could help me. Being surprised at what the person said, we got back in my car and went down 159th st and found a place that could help me. Since I have special tires I had to buy 2 tires. I did send a letter out and never received a kind word like "I am sorry" This is my 4th BMW I bought, 3 from BMW or Orland Park. Carole Guger

JHluzek

14 de jul. de 2014

Excellent process from the beginning. Thanks to everyone this was a greart buying experience

Pam and Don

3 de jul. de 2014

Felt like we arrived at an oasis in the desert at Orland Park BMW service center after run flat experience on major highway.

KyleWuest

2 de jul. de 2014

BMW of Orland Park was an absolute pleasure to buy a vehicle from. I had the pleasure to work with Bill Ernest (Sales), Chris Abernathy (Finance Manager), & Mike Messer (Pre Owned Manager). These individuals are extremely professional. First class individuals, work for a first class company. I will continue to purchase BMW's, based off the experience I recently had. It was a smooth and easy process so, I will continue to refer friends/family to BMW of Orland Park.

MKS

1 de jul. de 2014

I have to admit, been to many dealers ships as I was trying to see what car I wanted to buy. Was not really into buying BMW in the beginning but upon arrival here I was sold and ended up purchasing Two BMW within two years periods from same sales person. Really, would like to thank Mr. Luis Coral for his outstanding knowledge and expertise in this field. He really does not make you feel obligated and walks you through the thought process. Now we are a proud owner of X6 and 535 GT. Secondly, I also want to thank rest of the team in the service department for the great service they have provide so far for last 2 plus years with both of my vehicles. They have been very courteous and always followed up with phone calls. Whenever I walked in, everyone there acknowledges you, which makes feel comfortable to be around. This has always been my pet pews as I can tell that they are there for me and not other way around. My special thanks to Mr. Joe Giuliano and Vojislav Stevanovic for the great performance and knowledge of product and services they perform. I would also like to say thank you to James whom have always came around and asked me if I am helped or assisted me with any walk in questions I had.

JeffreyWagner

1 de jul. de 2014

Before buying my new BMW, I had heard about the experience of buying from Bill Earnest. He used to work at Jacobs BMW in Naperville, but recently moved to BMW of Orland Park. Even though it was out of my way, I went to Orland Park so that I could have Bill as my salesman. Given the pre-purchase build-up, I thought it would be hard for Bill to meet my expectations. He not only met them, he exceeded them. Bill spent as much time as I needed explaining every detail of my new BMW. With all of the technology included in the car, this was no small feat. In fact, other customers in the showroom stopped and listened for a while. When Bill left me for a few minutes, other customers came up to me and commented about the service I was receiving. They had never experienced anything like it, and neither had I.In a completely different context, Supreme Court Justice Potter Stewart said: "One knows it when one sees it." Bill Earnest has it. I will be recommending him to a number of my friends who are considering a BMW as their next car.

SW

27 de jun. de 2014

Thank you Jason for fixing my car and calling me every day with a update, and dealing with the warranty company this is my 2nd time bringing my car here for services and I am always satisfied with the results. Keep up the good work Jason.

Joy

26 de jun. de 2014

I appreciate the timeliness, attention to detail, consideration and waiting accommodation. Thank you!

650ix

24 de jun. de 2014

This dealer knows how to convert a typically stressful car buying experience into a fun transaction. Simply put, it was actually fun to deal with Mike Messer (used car manager) and Bill Earnest (our sales consultant) during the purchasing phase. Both went out of their way to fully understand our needs rather than just try to push a car out the door. How refreshing is that ?? It's almost as if these guys didn't know the word "no". Will (a true car guy), their finance/business manager was equally as accommodating. I think we extended the closing process by at least a half hour just because we we're seriously having a good time signing documents and just chatting about car stuff.A few days after purchasing the car, I had a confrontation with a pot hole. It required that the vehicle be moved via a flat bed to the dealership at 245 am. Fortunately the damage was confined to an shredded tire. Craig Lantz (service writer) took it upon himself to call me shortly after 8am the next morning. He said that he had seen the car parked in front of the dealership. I mentioned the the tire was damaged. His response "I know, I checked our inventory we have a tire in stock and i put your name on it." By 10 am I was back on the street no problemo.By the way, Bill, our sales consultant guy from paragraph one, is like a mother hen watching over his clients to a fault. WOW I'm really getting to dislike this guy since he's making it very difficult to purchase vehicles elsewhere. Get a life Bill :-)You might be getting the idea that my first buying experience through Ziegler BMW is a good one. Let me go on record........., THAT'S AN UNDERSTATEMENT. Oh, last but not least, before leaving the dealership. Bill O'Hara the dealerships GM, took time to introduce himself. Just wanted to make sure I felt good as a new member of the Ziegler family I guess. Nice touch Bill your graciousness is permeating throughout your entire staff. Phil MirendaCGI Motorsports

Pam and Bob J

19 de jun. de 2014

Not knowing if I wanted a SUV or a sedan I spent several nights test driving. I always loved the X3, but was unfamiliar and thought too expensive. The last stop was Zeigler in Orland for a test drive. Gus Gertos met me and sold me almost instantly! He answered every question I had. He is so very knowledgeable and truly believes in his product. I had owned a BMW about 10 years ago and the sales staff had such attitudes, but Gus was great! I felt comfortable asking every and any question. He was patient and kind, and concerned I got what I wanted. When I realized I could not afford the 2014, he found me the perfect used X3, just right for my budget! I highly recommend dealing with Gus Gertos when shopping. He is the salesman of all time!!

MBBB

18 de jun. de 2014

Bought our first BMW at Zeigler's. This was the first BMW dealership we visited since it was the closests to us. Cary Dukes was our salesman and he was excellent. Did not like the back and forth which I told Cary at the beginning I wanted to avoid, but overall we are satisfied. The car has a brake issue that they thought might clear up with driving but it hasn't so we will see how well we are taken care of in the service department. The facility itself is very nice. We love the car.

jjbis

18 de jun. de 2014

Everyone was friendly, efficient and courteous!!!!

Very satisfied customers from the Palos area

18 de jun. de 2014

We purchased our BMW from the former owners of the dealership. We love the car. Recently, however, the car experienced unusual electrical difficulties. After many, many tests and great patience, Zeigler diagnosed the problem and rectified the situation. Joe kept us informed throughout the entire lengthy process and assured us that the vehicle would not leave the service department until it was perfect! Upon taking delivery of the car, Joe sat down with us and showed us in detail the many tests that the service department had administered to the vehicle. I would highly recommend Joe Giuliano and the Service Department at Zeigler! They are truly UEber-dependable!!!

SLS

17 de jun. de 2014

After purchasing many cars here over the years, the salesman would not work with me on the price and suggested I purchase I different vehicle, instead of the one I was interested in. I went to another dealership and bought the X5 M Sport I wanted at the price I wanted. I will NEVER purchase there again.

ESwan

17 de jun. de 2014

Our first trade in and buying experience at BMW of Orland Park was great. It was an easy process, great service and a nice laid back environment. Bill helped us trade in an X5 and purchase a used Mazda CX7. Thank you for your great work Bill!

Mike Ulleweit

17 de jun. de 2014

excellent dealership!!! Daryl H. and his team provided a great environment and excellent customer service. Plus it took less than 2 hours to complete the deal and all the paperwork!

BMW Fan

17 de jun. de 2014

I really love working with this group. They are hard working and interested in earning your continued business.

mgb77brg

17 de jun. de 2014

Routine service was handled well. Very courteous staff, and service reps were very knowledgable. I got rides to & from dealer when loaners were all out. Excellent service & dealer experience.

Marge

17 de jun. de 2014

I am thoroughly satisfied with this dealership. When I am ready to purchase another car, I will go to Ziegler BMW in Orland Park.

JMP

17 de jun. de 2014

Outstanding selection with an incredibly knowledgeable staff. Although I ordered my specific car they had every option available for me to examine which is important considering the extensive list of options available . The pricing is great . There was no pressure and the sales staff were patient but exceedingly knowledgeable About BMW and the comparable models from the competition. I had researched the cars in the class and it was a pleasure interacting with Fred Schuber and everyone there.

Michal P.

17 de jun. de 2014

I am very satisfied with the service I continuously receive at this dealership. Jason the service advisor is friendly, knowledgeable, and honest. He has taken care of me on numerous occasions and I will always go to him.

Childs Family

31 de may. de 2014

Ziegler owns the 2015 BMW 40 that hit and pushed our Chevy Colbalt on to parking block. A Ziegler service customer with the initials M.N. refused to cooperate with C.R.P.D. to exchange information. Ziegler with FALSE promises had us go to store only to get our info. It took Zielger having 3 phone calls to get info that by law is required!! Beware of what you buy. A 2015 BMW 40 will be sold as new when its been in a hit and run. Sneaky unhonest typical car sales men!!

not a dumb woman

5 de may. de 2014

BMW is the ultimate driving machine. I love my car and was happy with the purchase. However the service department is bad. Poor details of what is wrong with my car. Be careful because they pad the bill with extras. The service managers were helpful. I was told I drive my car a lot. Isn't that the point? I thought I had purchased a reliable car. I thought there were experienced technicians to repair problems.

E46323i

31 de mar. de 2014

I brought in my car for a routine oil change $79.00 for cars 2006 and older, what a great deal I thought! I was wrong! I should have known when I asked for shuttle service and that person did not to come back from lunch when is was already 1:30pm(they only have one shuttle person on Friday) that should have been a warning sign, but no I really wanted that $79.00 oil change. The second problem was it took 2 hours and 15 minutes longer than the one hour and fifteen minutes they promised(double the time). WIFI and free coffee were great, but I had to walk to the service desk of my service advisor two hours later only when I noticed people who came in after me were getting their cars back already. I finally asked her where my car was? She just had a blank face and said she didn't know, but she'll check? After about five minutes she told me that the car washing service was having problems and she will try to track down my car. I went back about 10 minutes later and she said the washing guys are vacuuming the car and should be done soon. I got my car back and they only vacuumed the driver seat and did not vacuum the passenger side. I asked my advisor and she said that's right, they only take care of the driver's side (why would you even offer this service?). At this point I just wanted my car so I could go to work I arrived at the dealership at 1:15pm, I paid my bill at 3:10pm and got in my car at 3:30pm. Still not not over, the next day I check under the car and it had a leak(about 1/4 quart), then I checked the hood, then I saw the guys at BMW opened with my cabin air filter, because it wasn't properly secured and the screws were all up. I called my service BMW Advisor and left a voicemail, she called back 15 minutes later and said my car was leaking due to the oil pan gasket. I have had numerous oil changes from multiple quick lube places from here to California and have never had an oil leak until now, she said it was probably excess oil after the service technician checked the oil pan gasket. I know the cold weather has affected car sales and Zeigler BMW has a high operating cost, but to have your guys sabotage cars getting their oil changed is pretty low. I called to complain, about the cabin air filter but the service advisor said it was my word against theirs and was quick to pass the buck to the service managers voicemail. Seeing that my cabin air filter was opened during a routine oil change really makes me not trust Zeigler BMW. I hope this helps out anyone who is reading this. This really happened to me on March 29, 2014. If you have an E46 BMW and you need service there is a place called Four Seasons Automotive at 11601 s. Ridgeland ave in Alsip, IL The managers name is Mike Feltman(708.361-2280) and he is an honest guy. He has replaced my thermostat, expansion tank and fixed hoses that came off and everything works great, you don't need to go to the dealership if you have an E46 BMW. Thanks for reading my review.

etasbury

1 de mar. de 2014

Bill is a great sales person. He is extremely knowledgeable, courteous, and professional. This is the second BMW I have purchased from Bill and about the sixth he has sold to my family. The service and facilities are excellent. I drove over 4 hours to deal with BMW of Orland Park and Bill. I will deal with them next time I'm in the market, they are just an excellent dealership.

kinibell

5 de feb. de 2014

Buying a car is always challenging, buying a used car can be even harder...unless you go to Zeigler BMW! I had the best car buying experience of my life at Zeigler. My sale associate was Bill Earnest and he was great (ask for him). He was helpful, conscientious, honest and professional. Chris, who handled the transaction, was warm and patient as he explained all the details of the sale. Mike went over all of the accessories and equipment of my car was thorough and clear. All in all, this was a 10!

mgrubi

5 de feb. de 2014

Extremely friendly and professional staff. All of my paperwork on hand when I got there. The car was prepped fueled and ready to go. On a side note the facility is immaculate.

Mike Gallagher

19 de ene. de 2014

Bought my first BMW and it was a positive experience. Luis Corral was my salesperson and he was professional, courteous, and extremely helpful and most of all knew his product which most dealership don't. I was treated w/ respect and did not experience any high pressure tactics and games that other salespeople have done in the past. I'm hoping that the car holds up like the upfront people that represent them. Thank you, Luis.

Chicago_bulls_

24 de nov. de 2013

An unfortunate experience where salesman ignored me during my search for a new 535i. With a sales experience so poor, in figured service would also be a disaster. So I ourchaaed my car from another dealer.

marianthi

3 de ago. de 2013

Gus Gertos was our salesperson. We would recommend to anyone that is interested in a BMW to see Gus! He was very polite,helpful and very informative. He answered all our questions and explained every aspect of the car and did all the setting up of all the functions the BMW offers.He made us feel very comfortable in asking the many questions that we had.He gave us his card and offered 24 hour assistance if we needed him..no one does that! Everyone in the dealership as soon as you walk in acknowledges you and offers their assistance...I have to say that is very refreshing! I would recommend to anyone that is interested in purchasing a car to come to your dealership and make sure they ask for Gus!..you can bet that they will go home with a BMW!...not because Gus is a pushy salesperson, but as I mentioned before, making people feel comfortable is the key!..We really enjoy our BMW and we know that we can even stop in anytime for anything we might need!..even just to say hello!.. Enjoyed our experience in your dealership...thanks to Gus for the most part!...Keep up the good work everyone!!...You will be our dealership of choice from now on!!...We have purchased many cars in our life,but it seems that once you make a purchase everything changes!..not with this dealership!...they give you the same acknowledgement before and after!..They are a friendly and very helpful group of people in all departments of the dealership!..looking forward to a lifetime of connection with them!...Thank you to all!!

tireman

28 de jul. de 2013

Unfortunately I didn't buy from Guy. It had nothing to do with the price that Guy offered or Guy himself. He was very patient and very professional. If you are in the market to buy a BMW I would recommend to consult with Guy and you won't be disappointed.

dragon1207

5 de jul. de 2013

My wife and I bought a BMW back in April, 2013. We have done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Park have been rather unpleasant. I had one salesman at south bend BMW dealership flat out told me BMW is "not right fit" for me because it's too expensive . We stopped at BMW Orland Park one evening with intention only looking at some models. We were immediately greeted by Mr. Gus Gertos, who was very patient and pleasant to talk to. He asked our price range, our preference on options, showed us several X3s for us to compare and analyze. It was close to store closing, but Gus was very patient and didn't rush us. Because of Gus' professionalism and exceptional customer service, we purchased a new X3 at a great price and drove out the dealership on the same night! My wife and I have been very happy with our car and but even more importantly we just want to thank Gus for a great service. Will definitely visit your location again in the future.

Howard Ni

5 de jul. de 2013

My wife and I bought a BMW back in April, 2013. We have done a lot of research and traveled to many BMW dealerships both in Chicagoland and Northwest Indiana, but our overall experience prior to Orland Park have been rather unpleasant. I had one salesman at south bend BMW dealership flat out told me BMW is "not right fit" for me because it's too expensive . We stopped at BMW Orland Park one evening with intention only looking at some models. We were immediately greeted by Mr. Gus Gertos, who was very patient and pleasant to talk to. He asked our price range, our preference on options, showed us several X3s for us to compare and analyze. It was close to store closing, but Gus was very patient and didn't rush us. Because of Gus' professionalism and exceptional customer service, we purchased a new X3 at a great price and drove out the dealership on the same night! My wife and I have been very happy with our car and but even more importantly we just want to thank Gus for a great service. Will definitely visit your location again in the future.

bubsy1

3 de jul. de 2013

I brought my car in for an oil change and a part for the air conditioning vent as I was asked to do on my last visit. When I showed up at the dealership I was told that I was not due for an oil change and the part never came in. J. Reynhout was my service advisor who does not work there anymore. The people at this dealership do not communicate with each other and their service manager should see that things like do not happen. I will never buy a BMW from this dealer again. They have a lot of excuses that I should not have to deal with.

pkotsiovos

28 de may. de 2013

I just purchased a new 2013 X1 Xdr 28i and I absolutely love it. My experience at BMW Orland Park was the best I could have ever imagined it to be. Great customer service. Gus Gertos was my salesman and I HIGHLY recommend you give him a call prior to going to BMW in Orland Park because he is absolutely great. Gus was very welcoming and so so helpful with my first BMW purchase. He explained everything so thoroughly and I can honestly say I had the best experience there with him. I couldn't thank him enough! Thank you Gus Gertos and BMW of Orland Park!

MikeYousif

14 de may. de 2013

I just purchased my 2013 BMW 535XI M Sport! It was a special order, and let me just say that it truly was special!! Luis was my sales person, and he was the best!! I am quite the picky individual--hence the special order, but I wanted to take the time and tell my story. Luis was quite helpful in the entire process, he carefully explained everything about the car, gave a very thorough explanation about the options, drivetrain, etc...He really made me feel comfortable during my purchase. No pressure, EVER!! This is my first BMW, and it won't be my last. This is greatly in part to the rest of the folks that I had dealt with during my experience at BMW of Orland Park. Every time I came into the dealership I was always greeted with warm and genuine smiles. Theresa is always smiling and always a pleasure to speak to, great customer service!! James, the General Manager was very helpful in my experience and was always on top of my special build questions and progress. Colleen, who was not my sales person, always greeted me with a smile and a hand shake. Pete took care of the financing and oversaw my purchase from the start, I've never meet someone who took the time to ensure I was satisfied in every way possible!! Dan in the Parts department was very helpful in explaining the accessories for my vehicle and even took the time to help install them! Overall, I am extremely satisfied with my experience at BMW of Orland Park, A+++++!!! Thank you all for your service!

monkeydior

22 de abr. de 2013

I recently purchased my first BMW (X5) and I am very pleased with the purchase. BMW of Orland Park has the largest pre-owned inventory in the Chicago land area and its prices are very competitive. What made my purchase an enjoyable experience was DJ Snyder. He is not a stereotypical salesman that people tend to associate with. He was very professional and really helped me understand the pros and cons on a few selections (based on my very selective preferences) and demonstrated exceptional knowledge on the BMWX5 that I purchased. If you're in the market for your first or next BMW, go and see DJ.

monkeydior

22 de abr. de 2013

I recently purchased my first BMW (X5) and I am very pleased with the purchase. BMW of Orland Park has the largest pre-owned inventory in the Chicago land area and its prices are very competitive. What made my purchase an enjoyable experience was DJ Snyder. He is not a stereotypical salesman that people tend to associate with. He was very professional and really helped me understand the pros and cons on a few selections (based on my very selective preferences) and demonstrated exceptional knowledge on the BMWX5 that I purchased. If you're in the market for your first or next BMW, go and see DJ.

ddiaz7337

20 de abr. de 2013

BMW of Orland Park is one of the best Dealership in Town and Joe McFadden cant say what a top salesperson he is. This is the 2nd vehicle I have purchased from him and he is still just as knowledgable, very understanding and knows what is ideal vs non ideal for me and my family.He is very honest and definitely I would refer him to friends & Family.Great service. Always honest and to the point. I will make my next BMW purchase from here.

jakemidd

15 de abr. de 2013

Darrel and DJ were great to work with. They both worked very hard to get me a great deal, and I would highly recommend them both.

RevunO

9 de abr. de 2013

The purchase experience was grear and the salesman, Joe McFadden was knowledgeable and helpful. I was interested in either an X3 or X5. He gave me enough information and road test on each type vehicle making the final selection easy. It helped also that I am a previous BMW owner for 9 years back in the mid 80's. Overall, the experience was worth telling a friend.

Meletis

22 de mar. de 2013

We purchased a demo BMW X1 Xdr 28I from BMW of Orland Park. Thank you Gus! for an great car buying experience. Before I left the sales lot with my new car I knew exactly what every button did. Gus's knowledge and passions for BMW is very impressive. Again thank you Gus we love our X1!

juliuswojciechowski

17 de mar. de 2013

The sales staff is very friendly and does not resort to high pressure tactics. When negotiating a price they do not say "take it or leave it NOW", they give to time to think about it and let them know your decision. I would recommend this dealership for the courtesy of their sales staff, howver, I had an unpleasant experience with the service department over work that I believed should have been covered by warranty that would somewhat temper my decision.

alicehj

16 de mar. de 2013

BMW of Orland Park is a Super Dealership and Joe McFadden is a superb salesperson. This is the third vehicle I have purchased from him and he is still just as knowledgable, friendly and professional as he was when I first met him. He answers ALL of my questions in a manner that pleases me and I ask lots of questions. Even after driving my new 2013, X3 for three weeks, I had further questions and he answered them just as he has always done. I am loving my new vehicle with all the updates that I am still getting used to. The new facility is an excellent showplace and I am enjoying everything and the people just as I did in the former place. Keep doing what you are doing and I will continue to refer clients to you.

Jdubbwatson

7 de mar. de 2013

One of the best salesmen that I have ever dealt with. Joe has sold me 2 BMW's in the past 7 years. He is very knowledgeable with the vehicles and service questions. Do not hesitate on asking for him on your next visit to BMW of Orland Park. Come prepared to leave with a vehicle!

N Finn

5 de mar. de 2013

BMW of Orland Park is the place to buy your new BMW. The dealership has provided me with top-notch sales and service for over 12 years. I recently bought my new 535i from Guy Accettura, my 4th BMW purchased from Guy. I trust his willingness to give me the best possible price on a BMW. Any time I've needed something from the dealer, I've called Guy and it gets taken care of right away. Stop in and see him for your next BMW, you will not be disappointed.

neilffinn

4 de mar. de 2013

BMW of Orland Park is the place to buy your new BMW. The dealership has provided me with top-notch sales and service for over 12 years. I recently bought my new 535i from Guy Accettura, my 4th BMW purchased from Guy. I trust his willingness to give me the best possible price on a BMW. Any time I've needed something from the dealer, I've called Guy and it gets taken care of right away. Stop in and see him for your next BMW, you will not be disappointed.

Neal Aldoar

17 de feb. de 2013

self and my wife had an excellent experience in buying our car in this delership. Mr.Luis Coral and Mr Guy were very helpfull in helping us choosing our car. Mr. Coral answered all our questions, they will call me back all the times. We really enjoyed our visit and we highly recomend Luis and Guy for any one who wants to buy. a car and because of them we are enjoying our car. Neal & Alma Aldoar

kiminabmw

5 de feb. de 2013

We purchased a 2012 335i demo yesterday afternoon. We dealt with Bob Gors, as a repeat customer. Needless to say, Bob did/does an excellent job, or we wouldn't have come back to him or this dealership. Bob goes out of his way to answer every question, he is very knowledgeable. I wouldn't hesitate to recommend Bob Gors at BMW of Orland Park.

Neal Aldoar

14 de ene. de 2013

. I was shopping for certain car and after doing my home work I decided toI purchase my car from this dealer, it was a wonderful experience, and I will recommend this dealership.They are very friendly group of people; Luis and Guy were very nice. Luis took his time to answer all the questions and he demonstrated the features of the car.Mike the manager was very helpfulI will always go back and see them

SherryChatz

8 de ene. de 2013

I traded in my older BMW for a new 2013 car model. Gus was extremely knowledgable and provided exceptional customer service to me and my 11 month old daughter. As a result, I felt very comfortable and confident in my purchase. I look forward to my next interaction with Gus when its time to upgrade again to another BMW.

Laurie Knapp

30 de dic. de 2012

I recently purchased my 3rd BMW 5 series from BMW of Orland Park, the team at the dealership is always very friendly and helpful. Guy Accenttura is always extremely knowledgable and takes his time to share insights on different options and how helpful each could be for my daily driving habits. He also worked to expedite the process and make it pain free, which I greatly appreciate! I would recommend the dealership and strongly recommend that folks work with Guy when looking to purchase a BMW.

s.muhsen

18 de dic. de 2012

I just purchased a 2013 535i xDrive from the BMW of Orland Park. Gus Gertos was my BMW specialist who sold me my car. He was very professional and very fair. The experience was easy and wonderful. If anyone is considering purchasing a BMW, I highly recommend you seek out Gus at BMW of Orland Park and I am sure you will not be disappointed.

LaurieKus

17 de dic. de 2012

The experience was exceptional given the amount of time, flexibility and discussions to find the right vehicle at the right price! Looking forward to partnering as I learn and drive this new vehicle and all of its amazing features! Awesome!

teri.hamann.3

29 de nov. de 2012

I recently purchased a 2013 X5 and it was my first BMW purchase. My experience at BMW of Orland Park was very good. I selected them because of the fair pricing. I did my research before hand and was aware of what would be a fair price range and I knew exactly what I wanted. The dealership that could give me the best price with minimal hassle was going to win my business. Orland Park BMW has a friendly staff and the DJ Snyder my sales person was easy to do business with. I would recommend BMW of Orland Park to a friend and I would buy from them again.

wioletta67

28 de nov. de 2012

It was my first BMW (535I) and was a great experience. Gus Gertos is a great salesman and I would highly recommend him. He was very helpful and promptly answered all of my questions. Excellent services.I love this car.

donald foy

28 de nov. de 2012

Easy To Do Business With:Recently I traded in my 2006 BMW for a new 2013 BMW 328IX at BMW of Orland Park.The salesman Bob Gors and General Manager, James Subka were knowledgeable and very easy to do business with. They delivered me exactly the car I needed. I drove off in my new car completely satisfied with the car and the overall service provided by the staff of BMW of Orland Park.D.M Foy

dkhlksh04

26 de nov. de 2012

If all car buying experiences were as easy as the one that Gus Gertos provide for my wife and I, then I would have purchased more cars over the years!

arttabayoyong

5 de nov. de 2012

Customer service very good, salesman did a good job in dealing with the management to satisfy me and they really wanted my business, i was given a good offer for my trade in car and as of now i am hoping this dealership will not change dealing and treatingcustomers the best possible way.

InformedCustomer

19 de oct. de 2012

This is my third car in 15 years from the same dealership. They acknowledge my loyalty with better discount compare to what i would have received somewhere else. The sales teams especially Bob Igors to Sales Manager Petar Lazic where excellent to work with.

billy.kidd.3551

18 de oct. de 2012

I bought a BMW from Doug in 1990, then lost track of him. I was in the market for my 4th BMW and the local dealer wasn't meeting my price requirements. I called Orland and Doug answered the phone. What great luck. Within a few hours I was driving away in the new car I wanted.

bubsy1

8 de oct. de 2012

My low tire light keeps coming on every time the temperature fluctuates. I was told by R. Boomsma that this is a common problem in BMW cars. I was told to put in the proper amount of air in the tire when this happens. My sensor light came on 3 times in the last 10 days and I dont have the time to keep going back to the dealership to correct the problem.Mr. Boomsma offered to send me a tire guage so I can properly check my own tires.I do not think this is the proper way to handle this situation when the warranty should take care of this problem.This problem has been going on since the fall of 2011 and still has not been taken care of.

erin.meghan

6 de oct. de 2012

First time purchsing a car at BMW of Orland Park, I have had experience with Fields, Laurel and Knauz. Found this dealership overall above the other 3 with dealing in sales. Gus was my client advisor, he never pushed me, has extensive knowledge of the car X3. walked me through all relavent things on the car, set my phone up. Finance Manager Pete was great everything explained out to me. Even the general manage stopped by and said hello. My experince in past purchase from other dealers had been about average but this dealership took the time to explain everything to me did not rush me and help me make a decesion on a 50,000 investment in a car. It gave me great satisfaction and comfort.

Michael Cotter

5 de oct. de 2012

Dave and Doug were excellent in describing the BMW expierance. Dave helpled describe the level of service to be expected . Doug knew I wanted the 2013 7 -called me as soon as one hit the ground-got it ordered -built -deleivered as per spec in four weeks ! Thanks Great Job! MC

jdabrowska2

5 de oct. de 2012

everything was so great! the process was really easy, not really something that you expect when you are buying a used car. thanks so much D.J. - thanks so much!

dtasharski

3 de oct. de 2012

Bob is very knowledgeable and accommodating. I came in with a certain price point in mind and walked out paying $1,000 less than than my max even AFTER I added on the 3 year tire and rim warranty. He answered all my questions and helped me understand every feature of my new ride before I left the lot. Impeccable customer service.

Billable

12 de sep. de 2012

The best compliment I can give is at no time during the three week process did I have "buyers remorse" or question my decision. Joe always annsered my questions quickly and accurately during the vehicle ordering and purchasing process and I got the exact options ordered correctly. I enjoyed tracking the vehicle build process as a member of the BMW US web site and receiving updates from Joe. Seeing the vehicle prior to the "pre Delivery Inspection" was an added bounse. Every aspect went by effortlessly

zeljko014

4 de sep. de 2012

The best BMW auto dealer,with excellent range of cars, with very pleasant and friendly stuff. At BMW of Orland Park, I felt at home.

yardoghawk

21 de ago. de 2012

BMW Dealership of Orland Park!! I Mr. Hawkins Would Like To Express My Feeling`s About My Experience At BMW OfOrland Park. I Was Very Pleased With The Reception I Received From Everyone There,Especially Mr.DJ Snyder And Mrs. Colleen Wright. They Were Very Helpful In Every-way. And I Was Very Pleased With The Whole Transaction And Everyone Involved. This Is Why I Have Given Such A High Rating. THANK YOU Joseph Hawkins

new bmw girl

18 de ago. de 2012

I was very pleased with my buying experience. They were very knowledgeable about the car and respected my time. I shopped around and found they als had the best deal.

BMW BOB

15 de ago. de 2012

I bought my 3rd BMW from this dealership an X5. James and David could not have been more helpful in every purchase. The service manager Randy has always look after my car like it was his own. The new facilities are first class. I am a BMW owner for life and BMW of Orland Park is my dealership.

llkirchner

23 de jul. de 2012

Found the buying experience very pleasurable. First made contact with dealership through internet. D.J. Snyder was always very prompt in his responses, knowledgeable, and pleasent to deal with.

Andrescorpio

16 de jul. de 2012

As soon as I walked in I was greeted with a friendly smile by DJ Snyder. The dealership is clean. He showed me around the new facility. DJ came across as a person who really enjoyed working there. I never felt any sales pressure. I knew what I wanted and DJ was very helpful and knowledgeable of what I was looking for. The vehicle had to be ordered, which I was aware of before I walked in. He kept me abreast of the progress of the production. Upon taking delivery DJ went over the features of the vehicle in a step by step timely manner. My overall experience at BMW of Orland Park was phenomenal. I am by no means associated with any dealership or do I know DJ Snyder on a personal level. I took time out from driving my new BMW to write this review in hope of helping someone who's looking for a great BMW dealership and a great sales associate. BMW of Orland Park is the place & DJ Snyder is the sales associate.

tjgsubang

14 de jul. de 2012

It was our first time at this Orland Park BMW car dealership and we were impressed with the great service. We highly recommend our salesman BOB GORS who showed excellent customer service. He accommodated us right away, very professional and knowledgeable, kid friendly and ever so helpful in general.

Tomcohrs

14 de jul. de 2012

I had a great experience buying my car. Bob Gors was a pleasure to work with. They had what I was looking for at the right price.I enjoyed the new location. Closer to my home.

bubsy1

13 de jul. de 2012

I went to the BMW dealership in Orland Park after an oil light came on in my car. After asking the service advisor about it, ( D. Scaletta ) I was asked if I had an owners manual and that I should have read it then I would have known about my car burning oil. He was very rude in my opinion about how he answered my question. I would never recommend this dealership or its service department to anyone. This is not the first unpleasant experience that I have encountered at this dealership.

donwirth

10 de jul. de 2012

DJ Snyder is very easy to deal with and knows the answer to almost any question you might ask. Our new 3 series was delivered clean in the showroom. Every feature was explained in detail and believe me this car is filled with features that my wife and I have not seen before. Buying our BMW was a pleasant experience.

idjr83

9 de jul. de 2012

Freude am Fahren 'Pleasure in driving'I was in the market for a fuel efficient and performance oriented car that would present me with a consummate pleasure in driving. After doing some research and learning more about BMW, the quality of their vehicles, and the company's passion for luxury and performance, I made the decision to purchase a BMW.My experience was smooth, efficient, and above all enjoyable. However, it could not have been complete without the professional help of Mr. DJ Snyder. To say that Mr. DJ Snyder was exceptionally helpful, knowledgeable, and understanding would be understatements. He has a genuine love and interest for BMW vehicles and his passion for them makes him the perfect BMW client adviser. The client advisers at BMW of Orland Park do not only sell automobiles, they provide you with a special client-guest experience. The special client-guest experience is inferred in the BMW Group mission statement which states that they are "the leading provider of premium products and services for individual mobility and I can attest that Mr. Snyder is a perfect embodiment of what the company represents. Ask for Mr. DJ Snyder and I guarantee you that you will not only get an individual that is a great and knowledgeable adviser, but a true friend that is looking out for you when your BMW vehicle purchase is concerned.This was my first BMW purchase, but it will definitely not be my last. Thank you DJ Snyder!

CVORDS

8 de jul. de 2012

I love this dealership, and our saleslady, Colleen Wright. My family of three has purchased at least 9 BMW'S in the last 12 years, all from Colleen. Service is fabulous and the service personnel do not speak to a woman differently than they do a gentleman. I highly recommend dealing with Colleen at this Orland Park BMW dealership.

holikins

6 de jul. de 2012

in the past 20 years i have purchased over 30 new bmws from collen wright at bmw of orland park. i believe this speaks for itself. the care and concern for my wishes is unmatched at any other dealer of many makes that i have visited. you owe it to yourself to check out my claim.

amanda1520

6 de jul. de 2012

We recently purchased our new BMW from this dealership, DJ was our salesman and made the whole process an absolute pleasure! Like most others I dread the car buying process, but DJ's professionalism and great attitude made the experience so much easier. All the employees there really seem to love their job, but also the product. This is my first BMW, but certainly not my last. Great job BMW of Orland Park and DJ, you have a new life long customer.

ptwintermute

5 de jul. de 2012

This was my first BMW experience. I've always wanted one and the opportunity presented itself. I negociated the entire deal over the internet while on a business trip in Louisville Ky. I worked with DJ Snyder. He was very professional, understanding and willing to work with me. I've been shopping for an X5 for over a year so I knew what I was looking for and what I was willing to pay for it. When returning from Louisville, the only left to close the deal was my trade. Although I did not get as much as I wanted, BMW OP game pretty close. This was probably the most pleasant experience I have ever had in buying a new car. DJ spent the better part of the day with me taking me on a demo and walking me through all the features of the car. I would highly recommend BMW Orland Park and DJ Synder.

FayE88

5 de jun. de 2012

They sold a vehicle leaking oil and now trying to claim my insurance to fix it when it should be fixed under warranty or fixed because the mechanic clearly did not complete the oil change correctly before selling. Blaming me for the leakage saying we damanged the oilcap and missing a part. Mind you this happened 2 days after i bought the vehicle. And not to mention this is the 5th bmw purchased from this dealership and will be my last.

Karen5225

1 de jun. de 2012

This was my first purchase at BMW of Orland Park and I am so happy with the overall experience. My salesman, Gus Gertos, could not have been more helpful and kind; he really cares about his customers. He took the time to explain all the features in my car. I also received a follow-up phone call asking how I was enjoying the car and whether I had any questions for him. I have never received this high-quality level of service at any other dealership. I will recommend BMW of Orland Park to my friends and family.

ejm722

22 de may. de 2012

Work done on car appears to be acceptable, but it's primarily related to a/c, and today is cool. Therefore, it's too soon to tell.However, this negative review is due to the fact that when my car was returned to me, my phone charger was missing. I have scoured the car three times looking for the charger, and it's nowhere to be found. Of course, the dealership's position is to wash their hands of the matter.Here's what my visit amounted to - pay dealer $1,960 for repairs, then be informed that I must now pay another $30 or $40 FOR SOMETHING WHICH HAS BEEN IN MY CAR FOR YEARS.For the record, Jason was unsympathetic and referred me to Randy, the manager, who didn't bother to return my call, and the cashier was rude.

george1621

6 de may. de 2012

they great sales person they give me opstion and good dell,its comes to finances i will recommed this bmw orland park.they friendly people and pricing are good..

biggup22

30 de abr. de 2012

I was concerned that buying a car from out of state would be a hassle, but from the very first phone call, Bob was extremely helpful and did an excellent job making sure all went smoothly. He made sure everything was in place and ready for me when I flew in to pick up the car. I could not be happier with the whole experience and with my new car! Thanks so much!

randilynnkroll

26 de abr. de 2012

Gus was very knowledgeable, very informative, and friendly. He made our purchasing experience a pleasure. We will absolutely be referring all my team (Visalus) to Gus and your dealership. We were very appreciative that he even came in on his day off to help us finalize the purchase of our BMW X5. He went above and beyond. I have been looking at cars for a few months now, and dealing with many different Client Advisors; Gus was hands down the most professional and welcoming Advisor of them all. Thank you so much for making our purchasing experience an amazing experience!!

dsauerbier

17 de abr. de 2012

It took me ten years to think about going into a dealership to look at new vehicles. As a woman, it is typically not a comfortable experience. I was giving my Honda to my granddaughter. The car had served me extremely well and I thought about replacing it with another Honda. I did a great deal of internet research and added a few higher end cars to my short list. Going into the BMW dealership in Orland Park we were welcomed by Guy Accentura. He was a wealth of knowledge and passionate about the vehicles that we were looking at. Our next trip in we met Doug Panko (Guy was off) and he helped us find the perfect color for our new vehicle. He too was incredibly knoweledgeable and it was at that point that my short list narrowed to one vehicle. I ordered my car without pressure and I am convinced that I got a great price. My car was delivered last Saturday. It is perfect. It supasses my expectations. Both Doug and Guy have been wonderful beginning to end. If I could rate them as a "10" I certainly would.

yangli

16 de abr. de 2012

This is my first BMW and I was glad to have Joe Galante as my sales assistant. He is very honest in price and knowledgable in terms of X5's mechanism, general operation, safety features and options. The procuring process was nice and short, and Joe gave me a great value on my trade in vehicle. I am very happy with my purchase and I would recommend Joe Galante and BMW of Orland Park to anyone.

gstasila

15 de abr. de 2012

My experience with Orland Park BMW and sales person Gus Gertos was wonderful. For many, new car buying can be a very intimidating experience as it is for this single mom. Although I did some homework using the internet and visiting dealerships on Sundays to help make a decision on what car I would purchase, it was time to test drive and speak with a salesperson. My son and I was approached by Gus who came outside to talk with us. Immediately, Gus made me feel very comfortable with the process and was so down to earth and easy to talk to yet very professional. He was extremely knowledgeable answering all of our questions. He showed us every detail about the car. I felt good about how they valued my trade in and was happy with the financing part. Never once, did I feel overly pressured or that someone was spinning the intimidating car buying jargon at me. If every car dealership made people feel the painless process I had at Orland BMW and with Gus Gertos, they would do better. He really was again, wonderful to work with. Now I know why others try to compare themselves to BMW.

tonyg88

13 de abr. de 2012

This was my first experience with BMW and was very pleased from the initial phone through the delivery process. Guy Accettura was extremely nice and knowledgeable of the two vehicles I looked at. The best part was the night I took delivery it was Guy's night to leave early, he stayed late and made sure to go over the cars features knowing that I was not familiar with BMW. I would recommend anyone to check out BMW of Orland Park and see Guy.

fallleaves

13 de abr. de 2012

I recently bought a new BMW of Orland Park, IL. I can't begin to tell you the awesome service I was provided from the beginning to current, I am so pleased! I was so lucky to have worked with my wonderful Salesman, Gus Gertos. He is a professional, knowledgeable, caring, considerate and all around honest and sincere guy. If I could give higher marks, I would rate him a 10 instead! The time Gus put in with me didn't stop with the sale. He got me through the process and then made sure I understood everything about the car, and even took the time to call and hook up my phone, radio and roadside assistance, which is not his responsibility. Gus made sure when I drove off the lot that I was comfortable and knowledgable about the car! Infact, everyone I came in contact with at BMW were phenomenal! If you are looking at a new or used BMW, I totally recommend you request Gus Gertos as your Salesman. He knows those cars like the back of his hand, and will not let you leave knowing the same. I can't thank him enough for making my expierence the best I could ask for!! Thanks Gus, you are the best and I will continue to recommend you to others...AND...I LOVE MY BEAMER:))

sheape

5 de abr. de 2012

Working with Guy Accettura and BMW Orland Park was the best experience that I have had at a car dealership yet. They worked very hard to get me into the car that I wanted for a competative price. Not only did they get me into the BMW that I always wanted, the Customer Service was impeccable. I would recommend them to anyone that is looking to lease or buy a new BMW!

christako

4 de abr. de 2012

It was a very pleasant and professional experience, look forward to the next purchase already at this fine dealership. Gus was over the top excellent, thank you for the great car and service.

colsant

19 de mar. de 2012

Doug Panko was professional in every sense of the word: knowledge of the BMW, sensitivity in his ability to facilitate financial negotiations between the buyer and manager, thorough explanations of the capability of the engine and interior hands-on operations of the vehicle. It was pleasant to observe that he had the client's interest at heart. He will have my repeat business.Lee Colsant,Orland Park, IL

mak450

20 de feb. de 2012

Colleen was very attentive to my needs. They had the perfect car in stock at a good value. Process took only four days. That was important to me as I like to get things done and move on. BMW service is always top shelf.

1RDB

10 de feb. de 2012

I contacted the Chicago and Northwest Indiana area BMW dealers in search of the best deal on a new X3. The search ended with Orland Park. Doug Panko was my client advisor. Doug offered me the best price and best trade in value. There was no sales pressure and the entire negotiation and purchase process was simple, quick and pleasant. Upon delivery, Doug stayed late,explained all of the vehicle's features and made sure all of my questions were answered.Doug was professional, knowledgeable and friendly. I highly recommend Doug and Orland Park BMW.

PLukasz

10 de feb. de 2012

My experience at Orland Park was great. Doug my Salesman was very helpful and polite. Even though I was picky with the specification I was looking for in my new 328i, which are also rare in this model, Doug was very understanding. Everyone stayed late to complete the sale and did not seem to be in a rush. I very much so appreciate that my salesman was thorough in explaining to me all my new gadgets even though it was way past the end of his shift. I look forward to dealing with Orland Park in the Future. Thanks!

jradway

30 de ene. de 2012

I drove in from Michigan based on a great advertised price of a 535xi demo. What I did not expect was the level of service and attention to detail provided by BMW of Orland Park. Colleen Wright was fantastic to work with in terms of follow up,and attention to detail. This is the third BMW I have purchased and would absolutely drive again from Michigan to work with Colleen and the Orland Park team on my next purchase. I'm sold....great job!

n2jazzandgolf

24 de ene. de 2012

My purchase experiences at BMW of Orland Park, IL have been awesome...and my recent purchase is no exception! I have purchased two previous new BMW cars from BMW of Orland Park, IL in the past and the reason I rate them as a premier dealership in my book, is because my sales person, Gus Gertos. Gus went above and beyond to make sure my third BMW was the charm and that I was absolutely satisfied with my new vehicle. The entire personnel at BMW of Orland Park is always curtious and professional. Thank you BMW of Orland Park.

stryke

17 de ene. de 2012

I made a phone call to BMW of Orland Park to see two vehicles. Gus had them moved to the front by the time I arrived on site twenty minutes later. They were in great condition, the specifications were presented to me in detail, and I did not feel pressured to engage in any transactions.

Ray White

2 de ene. de 2012

I visited this dealership over a 5 year period as I was interested in owning a BMW, but had not bought a car in this class before. I was an American car buyer who broke away and bought Honda's for the past 10 years. I wanted the next step up. I reviewed every car on the market including Lexus, Audi, BMW, Honda, Ford; you name it. I looked at them in detail and could not find anything I honestly liked. I kept coming back to BMW as the best overall quality and design styles I liked. Doug Panko probably seen me 20-30 times over a 3 year period. Although at anytime I could have easily purchased the car, I was in no rush and did not want to make an emotional purchase. In fact the incentives and programs had no real determining facor in my purchase as I needed to feel good about the car and the dealership before I bought. When I overcame my concerns about the vehicle then I focused on the deal. Orland Park BMW was easy to work with and in the end they price matched the best deal I could find by beating it by $200.00. It was important to me to work with my local dealer, but I also needed to feel good about the deal. I am loyal to where I buy and I did not want to travel to far for service, but was willing to do so if need be. I think if your looking at buying a BMW you should visit with Doug Panko. His deamanor and knowledge of the vehicles is as good as it gets. He's non threatning, very knowledgeable and professional. He always had the latest information and reviews to share with me when I randomly came into the showroom. In the end I bought a 2012, 528xi. The paperwork and finance details were easy to do and quick. I really was amazed when Doug took me through the car upon delivery. He did not seemed rushed and did a excellent job of explaining the car to my wife and I. In the end Doug made me feel that his job of selling me the car was just the beginning. The way he explained things at delivery I feel as though he is a long term customer care advisor that is there to help me with anything associated with my experience, including scheduling service visits. I've only owned the car for three days and am still in the honeymoon phase, but from what I've seen so far Im happy.

kymtoe

25 de dic. de 2011

I had the best experience working with Luis Corral and BMW Orland than any other dealership. Luis was very professional and friendly which made me feel at ease. He gave me a great deal on my new X3 which was a christmas present to myself. We have now created a lasting work relationship. If you are looking to buy a BMW, Luis is definitely your guy.

Mmgrant

14 de dic. de 2011

It was my first time to this dealership. It was by far my best car buying experience ever. There was no pressure at all. My salesman Doug was very passionate about BMW safety and technology and was very informative. The paperwork was over in about 15 minutes. They definitely have that part streamlined also. Overall it was great and I would highly recommend them

johnreji

2 de dic. de 2011

It was my first BMW and was a great experience buying the car like driving the car. The folks where great and I would highly recommend.

escher

30 de nov. de 2011

This was a trouble-free purchase. I had the chance to meet with a couple members of the dealership outside of the lot and then made the choice that this would be the dealer to move forward with and more then worth my drive from Chicago. I spoke with the people I had met and they introduced me to Joe who was easy-going and very personable. We discussed what I was looking for took a couple of test drives and I left my first visit just waiting for Joe to locate the color I had chosen. He called back the next day and I had the car a few days later. Joe's insight, experience, along with his laid back style made this a great buying experience.

Marwag91

23 de nov. de 2011

Being a younger customer, I always experience judgement due to my young age while buying a car, especially from a company like BMW. Mr. Gertos approached me with a friendly face, and I didn't feel judged. He showed me the car that I saw online, and explained everything about it in great detail. He was extremely helpful and answered all my questions. Two days later, I purchased the car (2012 X5 35i). He did everything he could to help, and even got us a discount. I really felt very comfortable with Mr. Gertos. He is really a great salesman. After purchasing the car, he further explained everything about it and how to use it, I left the dealership being able to control everything in the car with ease, I didn't even need to use the manual! All the employees were nice as well, I would really recommend BMW of Orland Park, and recommend Mr. Gertos even more! I love my new car, thanks!

KOKU

18 de oct. de 2011

I visited BMW OF ORLAND PARK. I had no intention of buying a BMW, I was met at the door by Mr Louis Corral, I told Mr Louis that am here to see the Newly Redesign 5 series. He took me on a Test Drive. Politely, Mr Corral Answered all my Questions. He's Approach is Outstanding, I am so delighted and very satisfied with the Service I recieved. I bought a New BMW 5, THANK YOU SO MUCH LOUIS, FOR YOUR HARD WORK.

tonykpreston

17 de oct. de 2011

This was my fourth purchase from BMW of Orland Park in the past couple of years. Each experience was as good as the first. I feel that my business is truly appreciated, and Guy Accettura has been excellent. The service department is great as well, as they have been very attentive to any needs that I have. Whether it was buying my second 750Li or my second X5, the experience from beginning to end was no-nonsense and handled very professionally. My experience with BMW of Orland Park has ben very positive, and I will continue buying my cars from this dealership and from Guy Accettura.

saxxonm

6 de oct. de 2011

Awesome customer service, and definitely would purchase a car from this dealer again! Worked with my price range very well and accommodated my expectations. A+!

ehoover123

27 de sep. de 2011

I had a wonderful experience shopping and purchasing my "BEAUTIFUL" 2011 BMW X3 at Orland Park BMW. My sales persons were very professional and proficient. I now enjoy driving my ultimate machine. Thanks BMW!!!

theresawise

24 de sep. de 2011

Sales Advisor was excellent throughout the whole process. This was the second vehicle we have purchased from him and he is very informed yet makes it an easy and very low pressure experience.

insagtjjs

19 de sep. de 2011

We came to BMW after disappointing visits at Audi, Infinity and Volkswagen. I have to tell you we walked in the door at Orland Park BMW and there was Colleen. She greeted us with a big smile and asked how she could help us. After hearing what we were looking for she offered some suggestions, from ordering, to a locate. From Colleen's suggestions, we found the vehicle we wanted in their inventory. With a little help from Jim Subka, the general manger, we agreed on a fair price for the new BMW and our trade. Everyone we encountered here was great, from Colleen, to Jim Subka and the sales manager Dave Bosco. If you are looking for a salesperson that helps you and a dealership that trys, I would give these folks an opportunity. Also, Coleen has already called both my wife and myself wanting to make sure everything is ok and to see if we have any questions now that we have had the car for a few days.

rachliz247

19 de sep. de 2011

I went to BMW of Orland Park, because I always took my 328i in there for service because it was the closest dealer to my house... I knew what I was looking for when I walked in the door, but they really helped me narrow down my search. I told them exactly what I was looking for and the price range I could afford. They weren't pushy or hassling. I got exactly what I wanted for a great price. Thank you so much for everything... It was a great transation that went very smoothly.

ajjennings

31 de ago. de 2011

Dealer Rater,I have to say that Joe McFadden made my BMW experience one that I will never forget. My situation is not perfect as I have been affected greatly by the financial crises over the last few years. So, I was very pessimistic when first entering the dealership. I felt that Joe listened and truly wanted to help me any way he could. At the end of my visit, not only did I feel proud again, but I drove off with a new BMW and a great deal. Completely unexpected!Please know that I would recommend Joe in the future and it was a pleasure working with him.Best,Albert J. Jennings

katherinele

30 de ago. de 2011

I purchased my BMW series 3 at BMW OF Orland Park last week. The transaction went smooth with no unexpected problems. My sales person was very helpful and knowledgeable. He was very pro and explained all my new car features in detail. He showed me exactly what work needed to be done and why.This guy really gets the job done!! All I can say is "Thanks!!" for saving me big bills!! I am impressed with the speed, quality, price, and friendliness of these guys at BMW of Orland Park .I love my new car!I enjoyed the time spent here, and appreciate Gus Gertos 's candor while discussing the vehicle I'd expressed interest in. I highly recommend speaking with him should you find yourself in the market for a very fun, very fast, and very German car.

ASWaller

23 de ago. de 2011

Mr. Corral was very curteous and great to work with. He insured that all of my questions were answered and made sure I was getting the best deal. I would recommend this dealership and Mr. Corral to anyone who is in the market of buying a BMW.

Tomce

11 de ago. de 2011

Excelent customer service by Gus, we did not expect to buy a car that day, we came just to look around and we got our dream car. Overall great expierence.

rosefino

18 de jul. de 2011

Joe goes out of his way to be prepared, competitive and informative. He knows his product as well as the competition. We called ahead and told him what we were looking for. When we arrived, he had cars ready and waiting for us to drive. He pulled the ones that fit our description of what we were looking for with the best value as far as packages/equipment. Once we decided on a car, he worked hard to show us all options for financing and payments. He was willing to negotiate and we came in informed so we knew what the price should be. He met that price and we received exactly what we wanted. This is the second car we have purchased from him and it won't be our last.

diva_org

5 de jul. de 2011

Overall good experiance with dealership and sales associate. He was very professional, prompt and helpful. He did a good job with working out a plan that was affordable.

x5owner77

23 de jun. de 2011

Fantastic experience from initial contact to point of sale and follow up!!! Darrell and the Team at BMW of Orland Park have been so great to work with! I highly recommend them if you are looking for a new BMW! After a horrible experience with another high end car dealership in the city it was worth the drive out to Orland Park to deal with fantastic professionals that care about their customers and potential customers! I cannot say enough good words about my experience with this team!

stevenrussell

20 de jun. de 2011

Excellent attention, excellent service, able to answer all my questions, was a very pleasant experience, made the sales experience a very good one, excellent dealership.

scurry1

24 de may. de 2011

I have been a BMW driver for a couple of decades. I love the BMW brand and have become fond of working with the staff at the Orland Park site. Everyone in the dealership from the technicians to the sales staff displayed a high level professionalism and provided excellent customer service.

m419m419

21 de may. de 2011

Gus Gertos, was a very good salesmen; very helpful and he also given a good presentation about the BMW I purchase, now I greatly appreciate his service, and his generiosity!I will recommend him to any one!!!!, overall the place was very well nice and clean and the Manager, I think his name was tom or mike can't recall, he was nice as well...

Cubs1980

9 de may. de 2011

I could not be more pleased with my experience. Robert (Bob) Gors made the process SO easy and his customer service/attention to detail and just overall handling of the process/me was first rate. I will refer anyone looking to purchase a new/used BMW to Orland Park/Bob Gors. You guys are second to none.Tom, their finance director also made the process easy/explained everything clearly. You guys have a great team all around.Absolute pleasure to deal with. A+

kdoolin

28 de mar. de 2011

This dealer wanted my business and sold me the vehicle. My client advisor was the best, the sales manager accommodating and the finance guy made it painless. I tend to be brand loyal and tho' I didn't get the loyalty discount they made the deal like they wanted me in the "family". I value a dealer that has the same sales people for a long time and it appears this dealer is like that.

sbeuten

14 de mar. de 2011

It is always a great experience working with Orland Park BMW. They are friendly, courteous and always are prepared with our paperwork when we lease a new vehicle so that are time there is brief. They do a great job explaining the details of the car and follow up to make sure that we are pleased with our lease. I am happy that we have Orland Park BMW and are sales rep, Joe McFadden to work with for our new lease.

bqdowns

31 de ene. de 2011

My experience working with BMW of Orland Park has been excellent. While I have given other BMW dealerships in the Chicago-land area a chance to earn my business, no one has come close to providing an overall great experience and value like the team at Orland Park. For me, it's worth driving the extra 45 minutes to get the best deal on a car (new or used). Doug Panko was my sales consultant working closely with the sales manager James Subka. Doug will provide the highest level of customer service and product knowledge while James thoroughly evaluates the deal and will truly beat any price you can find on a new or used car (I've purchased both new and used from BMW Orland Park). Great job guys and keep up the good work!

frescotm

28 de ene. de 2011

I shopped for vehicles in Orland Park and visited approximately 10 prior to arriving at BMW. It was a cold winter evening, and every sales person I met reflected the weather. Joe McFadden was courteous, incredibly knowledgable and helpful. I purchased a vehicle shortly after arriving. He spent 20 minutes familiarizing me with every aspect of the vehicle and customizing settings for all options. I am very pleased with the vehicle, and the sales portion of the purchase was the best I've ever experiences in the times I have purchased cars.Thank you Joe.

Newdoc

1 de jun. de 2010

So far so good...I've had the pleasure of working with Joe Galante from BMW of Orland Park. He literally told me "What do I need to do to sell you this car?" AMAZING! I got an amazingly low price (I compared with 2 other dealers) and I have been updated with emails and phone calls as to where my car is in the production process. They gave me a cute little BMW baseball cap when I signed too... I can't wait for delivery of my baby!

suavea1

20 de ago. de 2007

Ordered a 335i convert. and made it a point to say "I'm in no hurry". CA still mislead me as to how long the wait was. When I tried to cancel order I was threaten with legal action!!. After 2 days of back and forth they tossed in a car alarm(I have to pay for install) and wood shiftknob. But still no production number after month and a half. Call BMWUSA and spoke to customer service and THE NEXT DAY I had a production number!! I will keep you informed when I attempt to pick up car (beginning of Oct.) I say attempt 'cause I'm not taking anymore stuff off these guys.

jobo

26 de sep. de 2005

I went to this dealer tonight to possibly buy a new 3 Series. I walked inside their showroom - nobody greeted me, nobody said anything to me. It was not busy. I am clean-cut, well dressed wanting to spend 40k, and I was ignored. I tried to grab someone but they said they would be right back, but never came back.

sidd330i

5 de ago. de 2003

I took delivery of my car finally at the dealership this Friday, Aug 1. The delivery was quite disturbing and I thought I would let you know of my experience.<br><br>My dealership is BMW of Orland Park in Orland Park, IL. My dealer (Mike Messer) was not there at time of delivery, and he told me to talk to any sales representative and they would deliver the car for me considering that all of the paperwork was already taken care of. So I walked in, talked to a sales rep named Renaldo, and he walked me to my car. Everything looked ok, but it looked like the car was simply washed through a touch free car wash. <br>- Some bug remnants from my Europe trip were still in the grille.<br>- Owners manual was missing, Renaldo later got me one from the parts dept.<br>- Wheels were dirty<br>- Renaldo asked me if I had the keys, I obviously said No and he had to go on a wild goose chase to find the keys. 30 Mins later we had both keys.<br><br>After we received the keys, I found out that the vehicle memory and key memory were not already programmed for us as Mike Messer said it would be, so then I had to spend another hour waiting for them to program that. Again, nobody knew where the memory checklist was so I had to fill out another one.<br><br>After the keys were programmed, I noticed that there were some deep scratches on the inside of all of the 4 door handles. In europe we didn't even use the back doors, so this couldn't have been caused by us. So I asked for the Sales Manager, Guy Accettura, and showed these to them. He said that they happen from fingernails?!?! I can understand light scratches, but these were pretty deep, and he said, "well, you can only see them when the sun hits it." To which I replied, "I know that but the fact of the matter is that they are there, and this is a practically new car." So then he said he would try to get a technician to rub some compound to cover them up. Since he was the sales manager I thought that I could express my concerns with him, so I then went on to say, "you know, the service around here isn't as good as I had expected..." To which he responded, "Alright then, I won't help you anymore." He walked away! I followed him in to get my family to go, and he turns around and says, "You can't expect to criticize us and expect any service." Hearing this from the Sales Manager really bothers me, which is why I'm contacting you today.<br><br>From this experience, it is clear that BMW of Orland Park does not want my current business and my future business. I'm a fairly young buyer, and I thought that the 3-Series was designed so that younger buyers will buy and then eventually move up to the 5 or 7, after this experience, I think my money whould be better spent on another brand, at a different dealership. My Honda dealership treats me much better, I should be expecting more from BMW. Additionally, the presentation of the vehicle upon delivery was unimpressive. Honda gave my wife flowers, a bottle of champaigne, keychains, and T-Shirts. At BMW I had to beg for a keychain, and they just gave us a dealership keychain.<br><br>So this has been my delivery experience. The pre-delivery experience was just as painful as I had discussed with you in my earlier email. I've already made quite a few payments on my car already, and just received my vehicle, delivered with scratches, which I would like rectified.<br>