BBakerGT

6 de sep. de 2016

I purchased a new Mustang GT here after shopping the car at 6 other dealers in the surrounding St. Louis area. I was able to afford a more expensive spec'd out GT for a lower monthly payment then other dealers were offering for cheaper base model GTs. The customer service experience was phenomenal from test drive to financing.

Wayne Kuechler

6 de sep. de 2016

Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left messages and called back the following Monday when they opened and got through to my salesman, Jerry Schaefer. He hadn't called me back, I had to call him. He said he'd look into it. 4 hours later, I called back for an update. Again, I had to call, no call from them. He said I could come in on Tuesday and have a new key made. This happened without a hitch, new key made, they covered the cost, just cost me 3 hours of my afternoon/ evening. Fast forward 5 days (so 8 days after I bought the truck) and it dies doing 70 down the highway. My family of 5 stuck on the highway, truck will not start. I had it towed to the local ford dealership to where I was (Cuba, MO) to be looked at. I called Jerry again, leaving a message. Do you think he called me back on Tuesday (Monday was Labor Day)? Nope, I had to call him. He said without them looking at it in their service center, he didn't think there was much he could do, but that he'd call me back. Never got a call, and I've left several messages. I've talked to his boss, he says because I didn't buy the warranty, they couldn't do anything. The kicker is what was wrong with the truck. The body control module was loose, unclasped, causing the truck to stop running and not start. You'd think that they would inspect their vehicles before they sell them. How could something so important be left as this was? I guess with auffenberg you have to buy the warranty to protect yourself from their negligence. I will never go back to this dealership. It's the worst post-sale service I've ever gotten.

Donna

1 de sep. de 2016

Sales staff went above and beyond to get me into my first Ford.

Quinn

16 de ago. de 2016

TJ helped my husband and I buy new cars. Great experience. Would recommend auffenberg to anybody.

Hannah J

16 de ago. de 2016

Brandon Crow was GREAT to work with!! He was very helpful and went out of his way to get everything I asked for. The man that came in to "close the deal"(his words) almost hand me walking out the door, without a car. I haven't had the car long but hopefully will continue to have the great customer service I've received thus far!

William allen

7 de ago. de 2016

Very nice people. Great service I would recommend to everyone

Talitha Jackson

2 de ago. de 2016

Go see Matt Cobb for a pleasurable buying experience!

Garrett

29 de jul. de 2016

Had a great experience at Auffenberg Ford North. Jeremy was our salesman and went above and beyond to accommodate our request. I would recommend him anyone looking to purchase a vehicle. Stop in and let Auffenberg take care of you. They won't disappoint

Jen G

14 de jul. de 2016

Wyatt was professional,knowledgeable and friendly.

Ken Mills

12 de jul. de 2016

Service Dept especially Chris Dunn is the best. I would not take my Fords or Lincoln to anyone else but Chris Dunn. Always customer oriented and ready to help and solve my problems. He's the best you have!!!!

CrystalC

8 de jul. de 2016

This was my first car purchase. I was very nervous. Paul was really helpful and even offered to give me a ride since my car was inoperable. If you're looking for a car Paul will try to do what he can to get you what you want. I told him I was on a strict budget and he only showed me vehicles that were in my price range. He didn't pressure me to try to get anything higher than I could afford. I would highly recommend Auffenberg North in O'Fallon IL. Don't forget to ask for Paul Frayer.

Susan W

5 de jul. de 2016

I have to say after many many many car purchases, this one probably the easiest transactions of all time for me. Aaron Paton and Eric Schroen are very professional and pleasant to deal with. They both deserve 10 stars in my book!!

Karen M

14 de jun. de 2016

Paul made the car buying experience very easy!! I would definitely buy future cars from him!!

Tom and Mary

7 de jun. de 2016

We found the vehicle we wanted, and Paul Frayer put us in it that day. He has been a pleasure to work with and will look for him for any future purchase. Keep up the good work.

Happy Customer

31 de may. de 2016

I needed a new ride after my son totaled my car, so I looked around online for what I was interested in. Found my selection at Auffenburg and, despite the fact it was a bit of a drive from where I am, it was well worth it. TJ was fantastic, friendly, very helpful. Sean was great at getting me financed despite my poor credit rating. Very happy with the people, the service, and most importantly - the car.

Angry Mom_Dene

28 de may. de 2016

So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manage said they are done with my car they aren't doing nothing else with it. I asked him xxx he means he said it want him it was a manager by the name of Tim Clarke at ext 1510. I called and left a message and he called me back. He said he was over this situation he said he told me he was handling it but here it is Friday he never called me back yesterday. He stated they the 200.00 cleaning was the only thing he could do.b He then said if they only did the inside it will be 115.00 I told him that unacceptable. I already paid 55.00. He said well he didn't know what to tell me. I asked for a manager (general) he said he was it and this is all that is going to happen. So then I asked so basically you're just taking my money and I have no service... he replied with basically and chuckled. If you need of any service I would stay away from them they have horrible service

Upset Mom

27 de may. de 2016

Beware of ALL Auffenberg Groups. My issue was Ofallon Ford but Tim Clark said he was the Manager so they are all ran by the same person. So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manager said they are done with my car

Nate

24 de may. de 2016

My experience with Auffenberg Ford was awesome. My salesman Mike Krausz was extremely friendly and knowledgeable. The manager Aaron even took time to come out and talk to me before and after the deal. All and all I would say it was the easiest car buying experience I have ever had. I would recommend Mike and Auffenberg Ford to anyone considering a new vehicle.

Ann

20 de abr. de 2016

Kenny Ladd in the Service department is just wonderful! Helpful and friendly. Definitely going back for future services!!!!

Lisa

20 de abr. de 2016

I would definitely recommend this service department because they go above and beyond to provide that personal attention and do a fantastic job! Kenny Ladd helped me a great deal, he really knows what he's talking about and has a respectful style that gave me the confidence and reassured me that everything would be taken care of properly, so I highly recommend them.

Anonymous

19 de abr. de 2016

Excellent service. Good quality, speedy, and friendly. Will definitely be coming back thanks to kenny and brad.

Chrispy

15 de abr. de 2016

I will give them credit they gave me a rental car when my car needed a repair and they ended up doing what they could to get me at a price I could afford without being in the hole with my monthly budge and everything. I regret making the purchase I did. They were so pushy and pushed me through my limit to sign the papers. I stood my ground to get what I wanted but I ended up wanting to back out and say I wanted to look at some other options and play it safe, I wasn't comfortable with it. I literally tried walking out a few times and 3 salesmen (2 of them managers) were convincing me to get the brand new car and stopping me. It wasn't right and I didn't feel like my requests to think more about the big decision were being respected. I'm at a point where I want to try to get a house and get an engagement ring and start paying off student loans but I can't do all of that yet because I'm paying too much for a car. Partly my fault, I could have just said "give me my keys back now because I'm walking out no matter what you say, I want to think it over and if you sell the car tomorrow that's fine." But I was trying to be nice and didn't say it. I am trying to trade in my car before the value does down too much more. At a dealership I'm at now, they are trying to help me out. Not trying to get me to buy buy buy. After this purchase I feel like I was dumb and made a dumb decision. This doesn't happen to everyone but it did happen to me, had a bad experience. My family used to like Auffenberg and Auffenberg used to be awesome for us, always would go to Auffenberg ford. But the past few years we have been disappointed.

John

10 de abr. de 2016

The salesman was Mike Krausz. The buying process wasn't the usual competive nonsense. Service AFTER the sale was great.

Kyle Mackey

2 de abr. de 2016

Fast and easy car purchase! I explained my situation and they gave me several options to get me approved today!

Missrndavis

1 de abr. de 2016

Best dealership experience ever! They were very prompt on providing me service, and explained my option where I could easily pick what was best for me. Love their no pressure tactics...They truly made buying a new car a very pleasurable experience!!!

Tim L

29 de mar. de 2016

Brian our sales man was awesome... Couldn't be happier.. Would recommend this dealership to anyone..

Pippi1

15 de mar. de 2016

Our salesman, Derek was very friendly & professional. All staff was friendly & made us feel at home. Finance manager Shaun Stinnett was very friendly & personable, they all made buying a.car from them easy. No one was pushy at all, which is nice , no pressure at all. Thank you ! I. Love my Ford Edge! Roy & Carol Pulley.

Gregory Cole

13 de mar. de 2016

I've had an outstanding experience with Chris Dunn at the service center at Auffenberg Ford North. He was very patient with me and my questions about my car. There could be more like him. Thanks

Tim B

16 de feb. de 2016

I recently had service work performed at Auffenberg Ford and would like to publicly express my complete satisfaction to my service advisor Kenny Ladd and his staff. Great Job!!

Edd311

15 de feb. de 2016

The service center did a great job on assessing my car and fixing the items necessary. I really appreciate a job well done.

Big Bopper Fan

15 de feb. de 2016

I recently had my car serviced at the Auffenberg O'Fallon, IL location and I was pleasantly surprised how great the service was. My car is running great and my customer service rep. Lou was extremely helpful and always kept me in the know of what was going on with my repairs. It really is refreshing to meet an employee with as much dedication to their craft as Lou showed while assisting me in the repair process. I would definitely recommend this dealership and service center location to my family and friends. Thank you for such a great experience.

Steve

15 de feb. de 2016

If you want quick reliable service every time this is the best place for that. Staff is friendly and helpful,great facility, and awesome all around experience.

lilmissa8907

15 de feb. de 2016

Purchased my Fusion here and have gotten it serviced here since. They are always extremely friendly and helpful!

Melissa

15 de feb. de 2016

This has to be on of the best service experiences i have had in my years dealing with dealers. The staff is always friendly and willing to answer any of my questions. I have had a lot of bad experiences with service departments and this definitely wasn't the case at Auffenberg Ford OFallon would recommend them to anyone.

StlCarFan

15 de feb. de 2016

This is one of the best service departments i have been to. Friendly staff,quick service, great all around experience.

Sipos Family

12 de feb. de 2016

This was the best buying experience ever as a new car buyer with over 45 years and 11 new car purchases under our belts. Our salesmen, Mike and Blake were outstanding! They were very knowledgeable, took the time to understand what we were looking for and provide us with options to choose from within our price range. They made a point to ensure we were pleased with our purchase as well as the price. We couldn't be happier with the buying experience!

Thibault

8 de feb. de 2016

Felt welcomed and well considered :) awesome experience, clean facilities, very professional finance manager and perfect support and follow-up from my sales rep !!

Spunky Monkey

3 de feb. de 2016

I retired from 21 years of Active Duty in the military (U.S. Coast Guard) and use USAA for my auto insurance and other services, including their New Car Buying Service. Auffenberg Ford is one of USAAs Preferred Dealerships and I took advantage of the guaranteed discount they worked out with Auffenberg. Auffenberg was quick to respond to the notification that I was interested in the USAA Buying service. Mr. Robert Stevenson is the sales associate who assisted me. He was timely, professional, friendly, knowledgeable, and patient. He and the dealership worked hard for me (and for the dealership & Ford). They found the specific car I wanted and though it was at a dealership 300 miles away, they made arrangements to have it delivered to Auffenberg. The car was well-cleaned and prepped. The sale price was very good; the allowance given for my two-car trade-in was fair and maybe even generous; I appreciated the $500 military discount; they threw in the Auto Butler exterior finish care treatment (5 year term & guarantee); Fords $2K trade-in bonus cash was very helpful; also took advantage of Fords 60 month 0% financing (which is really what helped drive my decision to purchase now rather than wait another year or two).

Thankful Mary

30 de ene. de 2016

I want to thank all of the people involved in helping me get the Mazda 5 I purchased. The one I have was totaled in an accident and I really wanted another one of these-smaller car with seating for 5, which is what I need. Between the VIP Mgr, Paul, my salesman, and the wonderful guy in financing who made sure I got this car. I have a son who was diagnosed with Hodgkins Lymphoma and treatments have been expensive so I needed the car to be brought in at a reasonable price so I could make sure I can keep my son's health as my top priority. I was so thankful that I cried most of the way home. You and your dealership will be in my prayers forever-since I don't have much else to offer right now. I have told everyone about my experience and hope it will bring you additional sales. The car had a little body damage but I have a good friend with a car repair shop who is fixing it all for me so the car will look like new and if I can get the same 211,000 miles out of this car like my last one I feel very blessed. Please extend my warmest thanks to all of the people who helped me get through a seemingly untimely event in my life by getting rear-ended and making it work for me and my son. Thank you so very much! Mary Pickens

Robbie Lewis

29 de ene. de 2016

Great buying experience. Robert went above and beyond to sell me the truck that I wanted. Thank you for making the purchase of our F150 possible. The staff at Auffenberg's know what customer service is all about.

"B" Bland

27 de ene. de 2016

Jeremy Higgins sales consultant a number 1of OFallon.

777murphy777

26 de ene. de 2016

These managers are unwilling to help. They are stuck in the stone age. If you value your time I would stay away. This management team is stuck in the stone age.

Corey Murphy MBA

26 de ene. de 2016

This was the worst customer service experience of my life. All management is stuck in the past. The old school mentality and unwillingness to adapt has this location stuck in the stone age. Stay away its their was or the highway.

Tyler G

19 de ene. de 2016

I had really good customer service, I would recommend anyone who is looking for a car whether a new or used! Brian is the associate that helped me, he was quick to answer any questions I had and was a great help with my stupid question!

Tim

19 de ene. de 2016

I am a frequent car buyer. Seems like once a year I get a new one. I have always had great deals here. No complaints whatsoever!

Thomas Merrill

28 de dic. de 2015

Was warmly greeted by sales staff, treated me with respect, never felt pressured to buy, like so many other dealerships. Overall, best experience I've ever had purchasing a truck. Will always do business with Auffenberg.

Mj

22 de dic. de 2015

Robert Stevenson was very knowledgeable and helpful as we proceeded through the purchasing process. We are excited to leave on the same day with our new Ford Edge.

Shawn

21 de dic. de 2015

Spent a Saturday looking for the right F150 truck for me and my wife. Salesman was very helpful and knowledgable. This along with his patience and persistence allowed us to drive away in a brand new truck!

Shells

13 de dic. de 2015

The salesman here are awesome ! I did purchase a vehicle and it was a great experience. I Absolutely LOVE MY 2009 Malibu !!! Thanks again guys ! Wyatt and Michael krauz you rock !!

Kat

6 de dic. de 2015

Was a great buying experience! Everything went very smooth and Michael Krousz was an excellent person to work with. Thank for everything!

R. Raider

29 de nov. de 2015

Great customer service and sales people. Eric did a great job.

Arkane

22 de nov. de 2015

Was warmly greeted by sales staff, treated me with respect, never felt pressured to buy, like so many other dealerships. Having insurance in building is great idea, even saved me money over my other insurance. Overall, best experience I've ever had purchasing a car.

Joe D

16 de nov. de 2015

I cannot say enough about the great experience I had purchasing my vehicles from Auffenberg North. My salesperson Robert Stevenson went out of his way to ensure my visit/purchase was appreciated. I feel that I got a good deal and appreciate the customer service I received. I have already instructed my family members and friends when in the need of a new Ford to visit this dealership.

Dedicated Ford Truck person

13 de nov. de 2015

I would recommend this dealership to anyone. I enjoy driving the Ford vehicles. This is my 4th Ford vehicle and by far this is one of the best dealerships I have had the experience to do business with. I had a 2001 F-150 and during a usual day to work the truck died on the side of the road. I had the truck towed to the Auffenburg dealership in Belleville. I was disappointed there, when they did not have a courtesy vehicle to drive while my truck was being repaired. Lucky this dealership was able to get my vehicle repaired quickly. When I decided to get another one to replace the other vehicle I had tried other brands and they did not meet the space or features I was looking for--The Ford F-150 Super Crew definitely did. Brandon Blue assisted us and did a remarkable job with the experience and knowledge of the Ford trucks we were looking for. Thanks for the great experience.

Jake from Allstate

9 de nov. de 2015

I came all the way from Minnesota to buy a vehicle from a buddy of mine who reffered me over to them. And I would absolutely come down again and again!!!

shoemanrich

4 de nov. de 2015

I came in to see Paul and test drive the car. Paul sat us down and explained why it was the best time to buy, got me the payment that I wanted and I drove away with the car that I have always wanted. This is the second car that we have bought from Auffenberg and Paul Frayer in particular. We will continue to do business with him no matter where he works. He is a man of integrity.

gbritt1906

4 de nov. de 2015

From the moment I walked on the lot I was greeted by an agent. He made my car buying experience a joy and stress free. My agent and the rest of the staff at Auffenberg Ford were professional and they made sure that I got the best deal and the car that I really wanted. To all that had a hand in car buy experience thank you!

Erik

4 de nov. de 2015

Dustin and Mike worked really hard to get my deal done and it's greatly appreciated. I'm out of a car I didn't like and into a truck I've wanted for years. Great experience from start to finish. Definitely the better Auffenberg in the area.

bart

29 de oct. de 2015

i had the absolute worst car buying experience from this place. After being told to hurry this thing along and sign the papers by the salesman since it was his day off the finance guy then tried charging me $1,000 more than the advertised price of the vehicle then he raised his voice to me when I told him I didn't want to buy the extended warranty. If I hadn't drove 4 hours to get to this dealership I would have got up and walked off. it was terrible I will never go here again or recommend anyone here.

Lisa

19 de oct. de 2015

I just want to say that my experience with Mr. Stevenson at Auffenberg North was just awesome, Rob listened to what I wanted and found exactly that and I got one hell of a good deal. I would recommend them to all my family and friends. I was in and out of the dealership with my new vehicle in no time, I love my new escape. Thanks again Rob for making my experience a pleasant one. You can bet I will be back in the future.Lisa Kuhn

Bob and Mary

19 de oct. de 2015

Best car buying experience in 45 years. I drove 41/2 hours to this dealer from Kimberling City, Missouri to purchase a used vehicle and I would do it again! I located my used SUV through a 3rd party internet search and thought their must be a catch due to the mileage and the cost. The SUV was real. The price was real and the staff was great!

Lisa Kuhn

15 de oct. de 2015

it was a great experience everyone was wonderful Robert was awesome he made the transition into my new vehicle just awesome.

Tony Barber

14 de oct. de 2015

I just purchased my first car from here last night on 10/13/2015. I had a great experience. I live over an hour and a half away, so I made sure to do my homework before driving up. Vernez was great over the phone, and he secured the car I was interested in. When I arrived, I was taken care of 100% by the great staff. I showed up with financing already secured, and they wanted to beat what I had. They tried and tried, but couldn't convince me. They worked with me tooth and nail, and won me over to finance through them. All in all, being my first experience, it was something else; in a good way. I hope to be a repeat customer for them in the future. Thanks!

StuW

13 de oct. de 2015

We traveled 5 hours to pick out a car. I was pre approved through my credit union. After troubles with my credit union. Josh in finance got us financed to avoid another 5 hour drive back. They went above and beyond. Thank you all.

Happycarbuyer

7 de oct. de 2015

Found this dealership through AARP Auto Buying Program. Their customer service is beyond compare. Our salesman Mike Cobb was very knowledgeable and went the extra mile to be sure we got exactly what we were looking for. Would definitely recommend Auffenberg to anyone buying a vehicle!

Mike

30 de sep. de 2015

I worked with Sales Consultant Erik Schroen, who was extremely busy this specific Saturday. Prior to this day, I had been texting Erik regarding my desire to purchase a new F150 on the employee discount plan. Then my wife and I came in on Saturday and the dealership was scrambling to keep up with customers. This included Erik. This is my second new vehicle purchase from Auffenburg within 9 months, so I knew the drill. However, my wife had to be at an appointment within 2 hours and we were on a time crunch. Unfortunately, Erik was with customers who had appointments, but he did not let that stop us. Erik asked my wife and I to pick out a few trucks we would like to drive and he would get the keys. This was great, because we drove a few trucks while he was closing other deals and were able to select one we liked. My wife was able to make her appointment and I was able to finish the paperwork and drive home my new truck. Now on to what just doesn't happen anymore....... After purchasing my new truck I was reviewing the finance paperwork and had a few questions about how some of the numbers were calculated. In other words, I had some concerns I was not paying attention to the details and was only focused on the final number. That said, I emailed the finance manager on Sunday morning at 7:39am and Robert Ward replied back within 27 minutes and answered several repetitive emails and clarified all of my concerns...... When is the last time you had this type of response on Sunday from any car dealership? That's right, never. Great job Robert and thank you for caring about your customers enough to put there minds at ease as quickly as possible. Erik and Robert, you both are assets to Auffenburg Ford, but more importantly the customers.

Heather

30 de sep. de 2015

Purchased my 2nd car this weekend, Mike the car sales man and Robert in finance were the biggest help ever. Mike made sure I was completely happy with the car I was buying and gave me everything I was asking for and Robert did everything he could to keep my payments around my range. This is by far the best place to purchase a car! Thanks for all the help!

SaintJacobIL

25 de sep. de 2015

We purchased our vehicle from another dealer 2 months ago. We had an issue and went back to that dealer. With the sale of the vehicle they were nice, however when we took the truck back for warranty work, they were rude and refused to even try to fix my issue! I was irritated! A friend told me to call the Service Manager at Auffenberg Ford O'fallon. I was reluctant so I was not very nice on the phone. Brian, the Manager, told me how it should have been handled, calmed me down, and told me what to do. Even offered to come pick my truck up. He bent over backwards. I am pleased and recommend this Dealer. They are fixing my warranty work and have great Customer Service.

Don

22 de sep. de 2015

We had a vehicle lined up at a dealership nearby (We live in Central Il) and was nearing the end of negotiations. I saw a vehicle on Cars that was a model upgrade and a little more expensive. I thought I would call just to see if it was possible. I told the salesman exactly what we were doing and asked if we could make it happen for the same $ with the better vehicle. They did it!!! They even had the car delivered to us for a very small fee. Could not be happier.

Ddot

21 de sep. de 2015

This is the second vehicle I have purchased this year from Auffenberg Ford North. I had such a great experience with my first purchase that when my family needed another car I went straight to Mike O'Neil at Auffenberg.

Doug Schultz

20 de sep. de 2015

Auffenberg Ford North has a very large selection of vehicles to choose from. I got a friendly greeting right away from Jeff Gustafson and he walked me through all the choices to make sure I was getting what I wanted. If you want friendly service with a wide selection of choices go see Jeff and tell him Doug Schultz from Glen Carbon sent you!

TanishaT

9 de sep. de 2015

I had a great experience buying my car from Dee & Mark. From the start Dee was very sweet & easy to talk to she helped me narrow my search & didn't try to force me to buy something I didn't like, I appreciated that. In the past I had horrible expirences trying to get financed for a car, but some how Mark pulled it off for me. I don't think I really felt like I had the car I had always dreamed about til doing this survey, & now I know it's real! I am more than pleased, I feel like I can finally start my new career in a good place & without so many car issues. Thank you guys so much, for the hospitality and even Anthony the finance guy for making me laugh when I was doubtful! I will definitely recommend you guys to my friends! I can't express how happy I am! Thank you all so much!

Mazda Fan

9 de sep. de 2015

Very helpful very understanding and made my experience there enjoyable great help love my new Mazda

Nik

4 de sep. de 2015

I had Ryan as my salesman. He wasn't pushy at all, very informative. Extremely nice guy. Helped me the best he could. I would recommend him to anyone.

Irish Fan

31 de ago. de 2015

I recently strolled into Auffenberg Kia in O'Fallon, IL knowing exactly what I was looking for. I had done enough research online to know what I was willing to pay for the car that I wanted. I met with a salesman named James Logston. He was knowledgeable, patient with me and extremely friendly. I never felt pressured to buy nor did I feel like I was bothering him. I gave him every reason to be frustrated with me as I probably came across as a tire kicker. He answered every question I had, made me feel like I had known him for years and truly listened to my wants and needs. I can't begin to tell you how refreshing it was to deal with such a professional. I know he is there to make a sale but he didn't make me feel like that was his priority. He did such a great job that I decided to sit down and write this review. If you read this and decide to head into Auffenberg Kia please ask for him. You will not be disappointed! Oh did I mention that I bought the car I wanted for less than what I was expecting to pay! First class service all the way around at Auffenberg.

DanaSoIL

21 de ago. de 2015

Our salesman worked hard to make us a great deal! We are very happy with our new car!

Parry and Da Poo

18 de ago. de 2015

It was a very gratifying experience working with Jeffrey Gustafason at Auffenberg Ford North. My wife and I felt that Mr. Gustafason had our best interest in mind during the entire purchasing process. Kept us well informed and provided us superior customer care. In leaving the dealership, my wife walked out the door with the biggest smile, and said "That was the most fun I have ever had purchasing a vehicle." We sat and counted that we have purchased 19 vehicles in our lifetime. Jeff is #1 saleman in our Life Log of 36+ years. Big Thanks to Jeff and the Auffenberg Team!!!

Done Walking

17 de ago. de 2015

I hate shopping for vehicles worse than going to the dentist, but my old car had left me alongside the road for the last time. I looked online for a replacement vehicle that evening and found what I wanted at Auffenberg Ford. Although they were 3 hours away and I had never dealt with them before, I called that night and had the good fortune to speak with Mark Dennison. We reached an agreed price right away without any hassle at all. I met him before the dealership even opened the next morning. At my request, he already had the paperwork ready to go. So after a test drive and some signatures, I was out of there and back home by 1pm. Things couldn't have gone any smoother. With that kind of stress free shopping experience, I won't be waiting as long to buy a vehicle next time. And I'll be calling Auffenberg. (By the way, I love my Ford Edge.)

Edwin K.

17 de ago. de 2015

I found this dealership willing to work with you to do all they can to make sure that when you walk out the door with your new vehicle that you are a satisfied customer. They will work with you on getting you the best price possible. I have been to dealerships before where they give you a set price and refuse to budge or negotiate. Take it or leave it. Not so at Auffenberg North. They will negotiate a fair price for you. They went out of their way to find the vehicle I wanted by calling around other locations just so I could get what I wanted. The Finance Officer worked hard to help above what was required in order to help with the purchasing process. And thank you to Paul Frayer for finding the vehicle that I wanted and for including a real nice pair of step rails to clinch the deal, making sure I left as a satisfied customer. Thanks guys. I appreciate all that you did for me.

Rick & Michelle Riley

17 de ago. de 2015

We had the best experience buying a new vehicle. The entire process was smooth. Paul Frayer was exceptional. No high pressure sales. He was there to help us find what we were looking for that was in our price range. We are definitely going to see Paul the next time that we need a vehicle! Thanks Paul for a great experience!

Trina S.

11 de ago. de 2015

Buying my car from Auffenberg North was an awesome experience. It went so smooth with no lumps or bumps. They were straight forward with all the information that I needed. My salesperson, Ben Toon, was great. Just a little background. My credit is very poor and I owed more a car than what it was worth. Ben and his team was able to get me approved with no co-signer, with the payment I wanted, and with extra benefits. Everyone was great from customer service to the finance manager. I recommend this dealership to anyone that wants to buy a great and have a great experience.

philbert ( Old Goat)

10 de ago. de 2015

Paul Frayer was our Salesperson. Just let him know what you are looking for. There was no pressure. He just wanted to ease our search. He can take you to any of the Auffenberg Dealerships. Ease of financing was a big plus. The Ford dealership seems to be a smooth operation. We where looking for a new Nissan and Paul suggested that we look at the Ford Fusion. He was right when he said that you will get more for your money with the Fusion. So if you are looking for a car , used or new , get in touch with Paul Frayer.

Kevin & Angie

5 de ago. de 2015

My wife and I have purchased several vehicles from Auffenberg over the years, and we have always found a nice selection of what we are looking for. This dealership shines when the buying process starts. We have always done our dealing with Dustin, and he is excellent to work with. Very recently, we were in the market for a Super Duty truck. We stopped by to have a look. Dustin was busy with another customer, so he turned us over to Matt Cobb. Matt did a great job helping us locate just what we were looking for, and he kept us informed as he moved the process along to completion. Dustin and Matt both worked together to see that our needs were met. When we took delivery, Matt and Dustin were both there to make sure we were absolutely satisfied with our new truck. Our family has purchased MANY vehicles over the past few years, and most all of them have been from one of the Auffenberg stores. There is a reason we keep coming back. These folks do things right, and that makes all the difference. Thank you Dustin, Matt, and the entire Auffenberg team. We DO appreciate all that you do for us! Kevin & Angie

Marcie

3 de ago. de 2015

Had a wonderful experience with Dustin Baron!! This is the second car we have purchased from Dustin and the fifth car we have purchased from Auffenberg Ford in O'Fallon. Dustin was very easy to work with and did a great job finding a car for my daughter in the price range she was looking for. My daughter and I had been to many car lots before Auffenberg looking for a new or used car that would fit in her price range, no one really wanted to work with us to make that happen. Dustin approached us and was very eager to try and make this work for us. While test driving a vehicle with Dustin we got called away immediately. Dustin took our general information and a few days later called to make sure the timing was convenient for us and said he had a vehicle he thought would work for what we were wanting. That evening my daughter purchased a new car that she could afford. OVERALL GREAT EXPERIENCE!! We will definitely go there again.

jjokerst

30 de jul. de 2015

We packed up and drove the kids for over an hour and a half after calling at least three times in reference to a car available on their lot. When we arrived, the kids and I went to look around while my husband spoke with the dealer. Long story, short...the car we came for has been sold for TWO WEEKS!!! We even called along the way... We planned to test drive it tonight, and purchase it before the weekend. The dealer was not apologetic and had nothing to offer us despite our long trip. I DO NOT RECOMMEND THIS DEALERSHIP! I'm not even sure that car ever existed. If I could give a negative rating, I would! This has been an awful experience! DO NOT TRUST THEY HAVE WHAT YOU WANT IN STOCK! DO NOT MAKE A SPECIAL TRIP...EXTREMELY DISAPPOINTED!

Happy customer!

27 de jul. de 2015

Wanted to give a big Thanks to Mr Calvin Williams, he went above and beyond in getting us set up with our new Edge. He was very friendly, very knowledgeable and we didn't feel pressured. We would gladly work with him again. Best of Luck to you Calvin on your Master's degree! :) Mendy and Jim Bieser

Cookie

23 de jul. de 2015

I had my first experience with Auffenberg during my recent truck purchase. I was pleasantly surprised as I came in with a hard situation, and they not only solved my request but went far beyond and set me up in a much better situation, with better warranty and loan terms. I am used to having to wheel and deal for the little extras with dealers, and Auffenberg just set me up without me even asking. I will be coming back next time I have an auto need.

O'fallonFusion

21 de jul. de 2015

I was extremely pleased with the entire process!! Scott Miles made purchasing my first car very enjoyable. He answered all my questions and guided me through all my options available in my budget, while still finding me all the amenities I was looking for in a car. He made me feel very at ease and I am more than happy with my final purchase!! If shopping at Auffenberg, ask for Scott Miles!!

Jerry (Kojak)

15 de jul. de 2015

I recommend Auffenberg highly, they were very nice, courtious, my original salesman was with a customer when I got there, but he already had another salesman lined up for me to take my test drive, I did not have to wait, I work 60-70 hours a week & they always work around my schedule, I have bought 2 cars from Dustin (salesman) & will continue to go there in the future. I tell him what I am looking for & he always has them ready when I get there, the 2 I have bought from there have always been detailed out & full of gas. Just great People to work with.

jjones 78

14 de jul. de 2015

The dealership was great,the staff was great!! They found the truck I wanted and didn't push me to buy something I didn't want. I would recommend going there for a vehicle to anyone looking for one. Overall great experience! !

Tonya & Brent K.

7 de jul. de 2015

First of all, let me start by thanking Auffenberg Ford North for making our car buying experience a pleasurable one. My wife and I set out on Friday morning to test drive several mid-size SUV's. Auffenberg Ford was our third stop of the day. When we first arrived we took a few minutes to browse the lot to find the vehicle that we came to test drive. Once we found the vehicle on the lot, we gave it a quick once over and then proceeded inside to find a salesman. Once inside we were greeted by Derrick Young and we proceeded to tell him that we were here to test drive. Explaining, along the way, that we still had a few other vehicles to test drive before we make a decision. Derrick proceeded to walk us through the vehicle...explaining and demonstrating the features. Once the test drive was finished we provided Derrick with some information. It was at that point that he offered to take us over to another Auffenberg lot to test drive another vehicle from a different manufacturer. We test drove the additional vehicle and then decided that that we had seen enough at that point. We told Derrick that we wanted to head back to Auffenberg Ford to purchase the 2015 Ford Explorer Limited that we a tested earlier. Once back at the Ford dealership, Derrick started the paperwork and we threw out our initial drive it off the lot price. We went back and forth over the sales price for about 20 minutes. (Keep in mind that Derrick doing his absolute best to get the deal that we wanted.) In the end, after a bit of compromise, we reach a price that was acceptable for everyone involved. Overall there were three things that I appreciated about our experience at Auffenberg Ford. One was the fact that Derrick Young was great. He was patient, understanding, and did his best to help get us the deal & the vehicle that we were looking for. Secondly, we only worked with Derrick through the whole process. This was extremely nice...since you usually get tagged teamed by the salesman, the sales manager, and even the janitor. Which, as you may know, can be a bit overwhelming when that occurs. And the third thing that we appreciated was the fact that we never felt pressured to make the purchase. I would advise those that are in the market for a new car to do their homework before they go car shopping. In the end it will help make things a bit easier...but nothing will replace working with a nice group of individuals at the dealership. I want to thank everyone that was involved in the sales process; including Aaron Paton (New Car Sales Manager), Ron Cannon (Used Car Sales Manager)...he test drove our trade-in, Shawn McCarty (F&I Manager), and last but not least Derrick Young. We would like to give a special thanks to Derrick for making the whole process smooth and pressure free. We will definitely do business again with Derrick and Auffenberg Ford North. If you are in the market for a new car, please visit Auffenberg Ford North and ask for Derrick Young. YOU WILL NOT BE DISAPPOINTED!

JD

3 de jul. de 2015

Repeat customer. Everyone extremely nice, no pressure. Found the perfect car for our family after two test drives. Dustin and Anthony = 5 stars each!! Thanks! We love our new car!!!

Haley

30 de jun. de 2015

Mark Denison was great! Walked me through the whole process from very beginning to the End!!! I couldn't ask for a better salesman or experience !! I absolutely LOVE MY CAR!! They have taken care of me wonderfully after the sale as well!! Thank you Mark & Auffenberg Ford!! Good service and friendly atmosphere at auffenberg. Jeff was helpful also. Will definitely do business with them again!

Justthefacts

25 de jun. de 2015

Went Auffenberg Ford in O'Fallon to look at Escapes. Have been in the market for about a month looking at SUV's and crossovers and had narrowed it down to the Rogue or Escape. We met Jason when we arrived and he took the time to ask some questions about our family and interests and was very genuine. He showed us the Escapes and gave the best showing of a vehicle we had seen.( had been to 5 different dealerships and looked at at least that many cars) we had questions about how it compared to the Rogue and by the time he showed the price it was the easiest decision ever to choose the Escape. Auffenberg Ford is great and we were driving home in our new Escape in less than 2 1/2 hours! Highly recommend Jason Banos and Auffenberg Ford O'Fallon!

BIT MAN

24 de jun. de 2015

I think I have found a dealer that actually can sell a car with out just being over bearing. Paul Frayer was our sales person. He treated me and my wife with the respect you should treat any new friend. He was straight with us from the start to the finish. He was not nervous but showed he had compassion for his job and was interested in my wife and I getting the car we wanted not just what he had on the lot. I will buy from Paul Frayer again he is one of the "good ones".

Bel of Mar

19 de jun. de 2015

After taking my 2012 Focus to multiple dealerships, Auffenberg took the time to dig in the issue I was having. They were willingly to work with me and provide a loner car. Which is a big plus since I live about 30 min away.

Vince S.

13 de jun. de 2015

I called the dealership to inquire if a particular used car was stilll available. I was told that it was and I made an appointment for about 1 hour from the time I made my initial call. I drove 40 minutes (with traffic) and arrived on time to the appointment. The manager that I was to meet greeted me and I asked about seeing the particular vehicle. He said he would need to check to see if it was still there. He sent an associate back to me to inform me that it had been sold that morning. It seems that someone would have know this when I made my initial inquiry. Why the manager decided to send someone else instead of coming to me himself is not known, but it seemed unprofessional to say the least. I doubt I will shop there again and certainly would not recommend them.

JET

5 de jun. de 2015

I recently bought a Mustang at Auffenberg North. My sales guy, Scott Miles, was friendly and generally made the process pretty painless. He answered my questions and was willing to research info when I stumped him about a specific feature of the car I was interested in. I would buy another car from Scott Miles. The only negative part of my buying experience relates to the finance process. I felt like the finance guy, I think his name was Anthony, was really just an extended warranty salesman. I understand that this is a profit center for the dealership and that this is a hard thing to sell but he was pushy and took almost 20 minutes to take "no" for an answer.

Smashinista

3 de jun. de 2015

In the last couple of months we have purchased 2 vehicles from Auffenberg Ford North and I have nothing but praises for them. Our first visit we worked with Dustin and he took amazing care of us and ensured we had everything we wanted and needed in my truck. Fast forward about 6 weeks and we were back in the market for another vehicle. Dustin was busy with another customer when we arrived so Ben came out to take care of us. We found the car we liked and we were ready to see what they could do for us. Ben worked diligently to make the sale. I loved that we never felt pressured to make the purchase and that Ben was willing to do whatever it took to make us happy. So a huge thank you to Dustin and Ben for taking great care of their customers and ensuring everyone is happy.

ddmills

1 de jun. de 2015

I walked in thinking i knew exactly what I wanted but after seeing all the different options I was worried I wasn't making the right choice. Dustin was very patient and walked me through all the options and trim levels. I left knowing I made the right decision and will be back soon for our sons car to work with Dustin.

Sean Horchoff

1 de jun. de 2015

I had a problem with my Ford Focus, the lug bolts snapped off while I was trying to rotate the tires. I called the dealer because they were the last ones to work on the car. They said that they would take a look at the car and fix it for me. After they replaced the lug bolts and a spindle, they told me that they never worked on that wheel, but fixed it anyway. They didn't charge me for the parts or the labor even though it wasn't their fault or error. I will always bring them my business.

CardFan21

1 de jun. de 2015

I have bought 3 cars from Dustin now and the number will continue to grow. He always makes sure we have a great experience and makes us feel welcomed. If you are considering this dealership and haven't spoken to a salesmen yet ask for Dustin. You won't be disappointed!

Thankfull

28 de may. de 2015

My car was going to be down all day. I was able to drop it off in the am and they had staff take me to work. I was able to get a ride back after, but they offered the ride back also. Very approachable and knowledgeable.

JC

28 de may. de 2015

Had my truck in for warranty work and a few other things. The service manager went out of his way to make sure we were taken care of. One of our parts they were not able to locate, but he didn't stop until he found it and had it here that same day.

DM

27 de may. de 2015

this is the 4th vehicle that I have purchased from this dealership. My salesman, Ben Toon is always on the lookout for good deals and knows what I am looking for. He was knowledgable and able to answer all my questions. The entire process was easy and I love my new car! I will be back!

Jacob May

21 de may. de 2015

Very good salesman. Pricing was the best out of all the dealerships we spoke with. Satisfied.

cardriver

20 de may. de 2015

As a recent college graduate this was my first car buying experience and it was great. The selection of cars was stellar with a wide variety of colors and trims for virtually every car in the ford lineup. Someone greeted me upon my arrival at the lot and promptly left me alone until I was ready to ask questions and ultimately test drive. The sales associate was knowledgeable and able to answer every question I had confidently. They were not overly pushy and willing to negotiate for than expected. Based on my experience I would definitely consider buying my next car at Auffenberg Ford North.

JFant

19 de may. de 2015

First time buying a car went well, the process went better than expected. If I'm ever shopping for a car again I would go back.

Bcliff78

15 de may. de 2015

Recently purchased a vehicle from here. Very satisfied with my purchase an had an excellent salesman, Rob Stevenson.

Neil C.

13 de may. de 2015

The overall buying process was straight forward and positive. Matt Cobb was pleasant to work with and was very helpful. We are very happy with our new Fusion!

Mom of Twins

13 de may. de 2015

Very Friendly and Very Efficient. A++ I thought I would have to drop my car off and make arrangements to come back in a day or two, but they were able to get it in and fixed the same afternoon. The man who helped us was Brian. Would recommend.

kt20nascar

8 de may. de 2015

Huge thanks goes out to salesman Ryan Beyer and Anthony Brinker in finance. Not only did I drive off with my DREAM Fusion a year ago, my boyfriend just purchased an F-150 from them last night. Ryan went above and beyond what we could have ever expected in purchasing a vehicle and Anthony made the transaction completely painless. I highly recommend them both to everyone I know.I have ALWAYS been a GM girl and even grew up in a strictly GM family. That all changed when I saw those brand new Fusions come out. I decided I had to change my ways, and have one of those for myself. I shopped around a few times and just couldn't find what I was looking for and in the payment range I wanted. I stopped in Auffenberg North one evening and spoke with Ryan Beyer. Not long after, I was leaving with the car I wanted and in the price range I was looking for. The place was nice, the people were great and everything went smoothly. I didn't feel like I was just another transaction. I felt like an actual customer.

Ford Lover

2 de may. de 2015

Two thumbs up for Auffenberg Ford O'Fallon and salesman Ryan Byer. Made car purchase experience easy and he was a true professional. This was my second Ford purchase from him and I would not hesitate to recommend this O'Fallon dealership. Service and price were just what I was looking for!

Karen

1 de may. de 2015

Was greated warmly upon entrance by Chris and my information was taken in a prompt and timely fashion. My wait was minimal and the new waiting area was lovely and beyond comfortable. When checking out, everything was explained throughly. Suggested repairs were not forced on my like at some other dealerships. My experience here was enjoyable and I would definatly reccommend Auffenberg Ford to friends and family.

palm21

30 de abr. de 2015

I had to order a new set of keys for the car and they ordered them right away and came quickly. Very pleased and satisfied.

ELIJAH ISRAEL

30 de abr. de 2015

I HAVE HAD NOTHING BUT PLEASANT EXPERIENCES EACH AND EVERY TIME I HAVE BEEN TO THIS LOCATION AND WOULD NEVER CONSIDER CHANGING MY CHOICE OF WHERE I CHOOSE TO HAVE MY VEHICLE SERVICED & THE OFFICE PERSONNEL ARE EXCEPTIONALLY SWEET AND FRIENDLY THANKS FOR ALL THE HARD WORK AND CONSISTENCY -JP

The Bearded Wonder

30 de abr. de 2015

I have had my fords serviced at this dealership for many years and i have never had a bad experience. All the service advisors greet you as soon as you walk in the door and just make you feel like they care about you and your vehicle. I would recommend this dealership to anyone!

Janet M.

30 de abr. de 2015

I stopped in to look around with little confidence I would find the right car without weeks of headaches and stress. Dustin Baron greeted me with a great attitude and made sure that wasn't the case. He was very patient with my pessimism and by the end his great attitude and professionalism took that pessimism away. By far the best car buying experience I have ever had. I recommend anyone looking for a fun and hassle free search for a new car be sure to stop in and see Dustin. You won't be disappointed!

Deanlinkin60

29 de abr. de 2015

First let me start by saying that I'd been waiting a long time to purchase a convertible Mustang. This experience was pretty awesome although we had a little hang up with my convertible boot that wasn't in my car when it got dealer traded in Robert made sure he took care of me. The boot was not an Auffenberg issue but the dealership the traded them the car I will in the future bring my business back to the Auffenberg dealer group and a special thanks to you Robert...

palm21

29 de abr. de 2015

I purchased a vehicle from Auffenberg Ford North last month with the help of Jeff Gustafson. He was a very down to earth guy and made the car buying process painless. If someone I know is thinking about buying a car, I'm definitely sending them Jeff's way. I think what sets him apart from other sales people is that a week from and a month from when I drove off the lot he called me to see how everything was going and to see that I was still satisfied. I've purchased 4 other cars in my life and no other salesman has done that. Thanks Jeff!

Happy

29 de abr. de 2015

I had just had work done at a repair shop and my car was doing the same thing I took it in and just paid $400 to be repaired. A friend told me to take it to Auffenberg. Going in I was aggravated, but after the Service Manager calmed me down and explained my options, I was able to call my parents and decide what to do. He even got on the phone with my mom and explained it all to her. Thank you for going out of your way to help! I went in upset and left with my car fixed and a honest place to take my car!

Matt15

29 de abr. de 2015

Thanks to all the folks at Auffenberg Ford. They helped me find my perfect vehicle. I got the best deal and financing terms. Everyone made me feel right at home! Thanks Ryan and the rest of the team!!!

Britt&Chris

29 de abr. de 2015

My husband and I absolutely love our new truck!! We recently purchased our Ford F-350 from Auffenberg Ford and it couldn't have gone any better. Our salesman Paul Frayer helped us out and answered all of our questions. I would definitely purchase another vehicle from Auffenberg and I highly recommend Paul as your salesman

Erin

27 de abr. de 2015

They did a great job in the service department on my recalls and oil change.

allen gentry

20 de abr. de 2015

I like all the help and info on cars thank you so much

Emily

20 de abr. de 2015

I had my Ford Focus serviced for a routine oil change. I appreciate how convenient it is to schedule and felt comfortable with the service department treating me fairly. They informed me I needed tires and I didn't feel pressure to buy new tires at the moment. When I was ready, I did go back and purchase tires from them.

William F.

18 de abr. de 2015

The sales person, Matthew Simshauser, was very friendly. I was able to drive off my new truck the same day. It was a surprise I thought I'd be waiting a few days =)

RobertW

14 de abr. de 2015

I bought my first new car in 21 years last year. After shopping around, I bought a 2014 Mustang at Auffenberg Ford in O'Fallon because the sales people were very helpful and courteous to me. My Mustang needed servicing a few weeks ago and I am very happy with the excellent service and they kept me updated on my car, as it was in the service department for 2-3 weeks. I appreciate that the dealership paid for a rental car for me and I would highly recommend Auffenberg Ford if you are in the market for a new automobile. Thank You!

Ronald Dean...go cards

14 de abr. de 2015

My wife and were treated well by all aspects of the sales experience, especially the knowledge and understanding of sales professional Ken Carrill. Thanks for all that was done for us. We will recommend to our friends and family the Auffenberg dealerships.

DanAtSpoke

7 de abr. de 2015

We had a great experience buying this car. Everyone was helpful... straightforward... friendly. This experience in contrast with an experience we had with a different dealer lately was night and day different. I would absolutely buy from here again. Hopefully not too soon... I just got a new car :-)

Michael Cain

2 de abr. de 2015

Great service, very friendly, and he knows his vehicles.

Jessica Marshall

1 de abr. de 2015

Huge thanks to Derrick Young at Auffenberg. Great service, no pressure. Got us what we wanted and what we can afford.

Tony S

1 de abr. de 2015

Derrick Young made car buying pleasant and will return to buy another vehicle from him.

WESt.germain

31 de mar. de 2015

Robert Stevenson made sure the experience was smooth and easy. My first car purchase and experience was excellent thanks to him stepping up and helping me out when I was trying to find the car I had seen online on their website. I would recommend this place soley for the reason that the employee's make the workplace light and happy.

Matt

31 de mar. de 2015

I myself and my family has bought everyone of our cars from Auffenberg Ford. I would deffiently recommend them over any other dealership. I also recommend having Ben Toon helping you find the right car for you.

desireemonzyk

27 de mar. de 2015

I bought a jeep from them November of 2014. By February of 2015 it was already in the shop. The spark plugs had never been changed. Eventually the vehicle started to idle weird whenever I started it, warm or cold. We changed the spark plugs. Now it's March of 2015 and the engine has a freaking tick and knock. Had to have it towed to my local jeep dealer to be looked at. Thank god I bought a warrenty when I bought the jeep. I'm 30 weeks pregnant dealing with a crap vehicle they sold me. The car I traded in I owned her 3 years, kept regular maintenance, and had NO problems with it! Will never go there again and will never recommend them to anyone!

Desiree Monzyk

27 de mar. de 2015

I bought a jeep from them November of 2014. By February of 2015 it was already in the shop. The spark plugs had never been changed. Eventually the vehicle started to idle weird whenever I started it, warm or cold. We changed the spark plugs. Now it's March of 2015 and the engine has a freaking tick and knock. Had to have it towed to my local jeep dealer to be looked at. Thank god I bought a warrenty when I bought the jeep. I'm 30 weeks pregnant dealing with a crap vehicle they sold me. The car I traded in I owned her 3 years, kept regular maintenance, and had NO problems with it! Will never go there again and will never recommend them to anyone!

Steve McDonald

27 de mar. de 2015

Just purchased a new 2015 Fusion after working with Derrick Young and Matt Cobb. Great buying experience and would recommend both salesman.

Susan Keller

26 de mar. de 2015

Purchased a 2015 Ford Escape this weekend. Excellent, quality auto. Michael Krausz was extremely helpful in the process. Excellent Service. Love the auto.

John C

25 de mar. de 2015

After posting the "Don't Go Here" review below, I was contacted by a senior member of their staff, who promptly addressed my concerns and explained what they were doing to make sure that the experience was improved for future customers. While there were initial missteps, I'm confident in recommending the company again. They do care about their customers, they just made an honest mistake (which they had no problem rectifying).

jcarmit

24 de mar. de 2015

Here's the email I just sent them:I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I won't use your company's repair services. When I purchased a 2008 Ford Focus from your company, I was very satisfied. Your salesperson did an excellent job. However, every interaction since then has been frustrating. I've organized it into the points below.1. Buying the car took about four hours of my time from the moment I decided to make the purchase. At one point, I'm pretty sure the underwriter forgot that I was waiting. He also kept pushing your oil change service, and I kept declining -- eventually he threw it in for free. Maybe he gets some sort of commission from that service? Anyways, I did insist on a warranty as a condition of sale; I'll take my share of the blame for not reading the fine print on the policy (more on that in a minute).2. In August of last year, I noticed a creaking sound from the front of the car. I made an appointment at Auffenberg Ford O'Fallon -- it took them two weeks to get me in, which seemed excessive.The issue was front sway bar bushings, which was a covered service. The repair took more than two weeks, if memory serves -- it might have been "just" two weeks, but that's a ridiculous amount of time. When I got my car back, it wouldn't start initially, apparently from the battery draining. I should also note that I wasn't contacted with updates, which would have made the situation better. Eventually, you guys even rented me a car for two days, which was nice, but it doesn't explain why a relatively simple repair took that much time.The invoice also seemed high, but I paid it without reading through the itemization (it was probably on point, but if I can find it, I'll have to check through it after what happened today). 3. Recently, the noise came back. Today, I took the car to Auffenberg Ford Belleville and got some bad news -- the issue is front sway bar links, which aren't covered under my warranty. Again, it's on me for not reading the warranty thoroughly, but the $130 diagnostic fee seems excessive.They wanted somewhere around $350 for the work. That's a very high price for that repair (then again, you're a dealership, so whatever), and I asked for the car back. When I went to pick it up, there was a $10 "miscellaneous" charge on the invoice -- I asked about it and they quickly took it off. It seemed sketchy, to say the least. That was the final straw for me; I've lost all confidence in your company's services.Any one of these issues on its own would not be enough to drive me to write an email like this, but I've felt like a sucker after every interaction I've had with your service department. I've actually never written a letter like this, to be honest. In the future, I'd advise better communication with your customers. Good communication and a little quality control would have prevented every issue here and I'd still be a satisfied customer. I'll be posting about this experience online and looking for a new dealer for my next vehicle. Thank you for taking the time to read this.

John

24 de mar. de 2015

I waited two entire weeks for them to fix my front sway bar bushings. A month later, it turns out that wasn't the initial issue -- it was the sway bar linkages, which (surprise surprise) aren't covered under my warranty. $130 for a simple diagnosis. The car buying process was uncomfortable because the salespeople are very pushy, and the warranty service is pretty much useless. Don't go here.

Scott Waeltz

21 de mar. de 2015

Derrick Young was very helpful in finding us the perfect truck at the perfect price. Everything from the test drive to the financing was a great experience.

Cecilia

21 de mar. de 2015

Derrick Young was amazing! He made us feel at ease the entire time and made our children feel included...I will definitely come back to him first next time I consider buying another vehicle!

George

19 de mar. de 2015

The overall truck buying experience was pleasant. Derrick Young, our salesman, was courteous, friendly, and very knowledgeable without being overbearing. Everyone we dealt with was professional and it was a pleasure to do business there. We definitely will recommend this dealership to anyone in the market for a new or used vehicle.

Charonda

18 de mar. de 2015

I must start off with saying that when I first pulled on the lot I was impressed. The overall atmosphere was awesome. Erik Schroen was the salesman that came to help us. He was thoughtful, and honest, which maybe hard to believe, but it is true. He spoke to us like we were old friends. Gave us information we needed and not a bunch of additives. I understand he was there to sell cars but to me he was there to ensure we had just what we were looking for. I will definitely be back to purchase again and again. I pray Erik is there to assist me.

Jeremy

17 de mar. de 2015

Great overall experience. Erik Schroeder was a friendly, knowledgeable salesman. He worked hard to get us the right vehicle for a price in our budget. Thanks Erik!

hood25

15 de mar. de 2015

Erik Schroen was very helpful in the purchase our Ford Explorer. He provided great detail about the vehicle. Erik allowed my wife and i to take our time in making a decision to purchase. We appreciate the customer service that Erik provided. He was down to earth with us and did not rush us into making a decision. Overall I would rate my experience good. Thanks you Erik Schroen for your assistance!Jeremy and Melissa

Outside Buyer

10 de mar. de 2015

Good experience and would recommend this dealer to others. Daniel Schmitz did an excellent job assisting me in the buying process to help me get the deal I wanted. Was well pleased!!

Explorer Fan

10 de mar. de 2015

Derrick Young was very helpful with making us feel comfortable ordering a new car. He took his time to explain all the features of the vehicle we were interested in and helped us order the right one for us!

Dan & Anne

10 de mar. de 2015

We had a great experience-- excellent service during the purchase of our used Ford Escape- the sales team was very attentive and walked us through each step of the process making it easy and as painless as possible! Would recommend this group to anyone looking to buy a Ford!

Kim B

9 de mar. de 2015

Had a very good experience purchasing my new Ford Escape! Jeff Gustafson was great salesman! Thanks for everything! Will highly recommend.

George

8 de mar. de 2015

Derrick Young did very good at getting a deal on my new vehicle.

Cards Fan

7 de mar. de 2015

Derrick Young did a great job helping me get to the bottom line price I entered the door with. Thanks Derrick!

Travis

6 de mar. de 2015

Robert Stevenson was very helpful in the purchase of my truck. We had some issues on the drive home and we bought it as is. They let me bring it in and fixed all the issues with no hassle. The truck was a little dirty, the brakes felt weird and the check engine light was on during the test drive. I asked to have these issues fixed. On the drive home one of the brakes were sticking and the check engine light came back on. They were repairing the mirror and forgot to reattach the passenger side door handles. All issues were fixed and I am very happy with my purchase. Overall I would rate my experience good. Thanks you Robert Stevenson for your assistance!

Ford Buyer

6 de mar. de 2015

Derrick Young at Auffenberg Ford was very knowledgeable salesman on our brand new Ford Explorer we recently purchased. Derrick made our car buying experience very pleasurable and will definitely refer him to anyone who is in the market for a new or used car.

Brandon

4 de mar. de 2015

On 01/26/15, I bought a 2014 Ford F150 XLT... My buying experience was great. To all buyers: TAKE YOUR TIME AND BE WILLING TO WALK OUT... Haggling on prices and negotiating trade in values TAKES TIME... Don't rush the process. With that said, I worked with Dustin and he was great. He was fair and we negotiated back and forth for a few hours with some give and take. He never rushed the process and was NOT gimmicky at all! Quite a welcome change from the other dealerships I had visited (6) before this place. Dustin was pretty fair in his assessment of the trade-in value for my car... If you are a smart customer, you will have done your research on any number of websites to determine the average trade-in, used resale, and used retail value of your own car before negotiating a price. This dealership was awesome, simply put. They were friendly, great to work with, willing to negotiate (within reason), and very customer-satisfaction-oriented. I could not have asked for a better experience (I live about 3 hours away). Thanks guys!

Denny L. Conroy

4 de mar. de 2015

I purchased a 2014 F150 from Auffenberg North on 10/31/2014. On 2/15/15 the service engine light came on at 2500 miles. I scheduled an appointment to have recall work done on the front seat and have them check the service light. I live at least an hour away so they rented me a small compact car (maybe half the price of what I paid for my new truck) so I could get to work. I picked up my vehicle later in the afternoon with no problems at all. When I got in my truck in the morning for work the service engine light was back on. Auffenberg will only do warranty work during the day Monday through Friday even though they are open for service late at night. I called back the next day when the light cam back on and the service department said that it would be better for me to take it somewhere else. It is warranty work no money for them so they do not want to deal with me or the problem my truck with 2600 mile on it is having. I will not take my truck back to Auffenberg and I will advise everyone I know not to deal with them. I am very disappointed in this dealership and I think they are tarnishing fords reputation.

Leah

26 de feb. de 2015

My husband and I had such great service with Jeff Gustafson with buying a truck last year, we decided to come back and buy a vehicle for myself. Jeff really made the whole experience as easy as possible. You tell him what you are looking for and he will find you the best deals. I will be recommending him to everyone I know! The entire staff was friendly and overall fantastic. We will definitely be coming back again in the future!

Kay

22 de feb. de 2015

This was only the second car I have ever purchased but definitely enjoyed my experience with Auffenberg Ford North. They were not only helpful throughout purchasing the vehicle I wanted but afterwards as will with continuing to follow up & making sure everything was good with the car and if I had any questions or concerns. I got the pleasure of working with Randall & Michael and would absolutely recommend working with either salesman. Overall great dealership and customer service!

Harold and sue

18 de feb. de 2015

From the time we came in the door until we left with our new vehicle everyone was very professional. We will be back for sure!

Lysa

17 de feb. de 2015

My boyfriend and I were purchasing our 1st car together and we had a very complicated set up that we needed. With the incredible help of our dealer, Robert Stevenson, over a long but incredibly pleasant negotiation we got the car we wanted. I definitely plan to come to this dealership and work with Robert once again when we eventually buy a 2nd car.

glenn

16 de feb. de 2015

Thank you Derrick Young for the great salesmanship. Bought a new ford pickup from him and the expierence with the dealership and him was excellent. Very friendly people.

andrews

16 de feb. de 2015

Bought a new ford truck. The salesman and others were very friendly.

rstanchak

14 de feb. de 2015

Jeff Gustafson was our sales rep and he did an outstanding job with all aspects of our truck buying experience. He explained everything to us regarding our truck and what options would work out best for what we wanted in the vehicle. He was straight forward and easy to work with. Thanks for the help Jeff and for getting my husband, Joe, his new mobile "man cave"!

nmoore

12 de feb. de 2015

THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVERYONE WAS GOING TO GREAT LENGTHS TO MAKE ME HAPPY. I AM EXTREMELY HAPPY WITH MY CAR AND HAVE BEEN TELLING EVERYONE AT WORK TO MAKE SURE THEY COME SEE YOU WHEN THEY ARE READY TO GET A CAR.

kayla

6 de feb. de 2015

Loved the experience while buying my car. It was so easy and I got the best deal around. Thanks Ryan Beyer and Auffenberg!

kmorgason14

5 de feb. de 2015

Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. I will recommend them to anyone.

jamicad

5 de feb. de 2015

I must say Derrick made my experience with the dealership painless. When I purchased my vehicle, it was my first time being at a dealership and financing meaning I came in clueless (but my dad explain on the drive to the dealership) even though I tried to do homework on everything before hand. Derrick explained everything to me as I test drove cars and the importance of financing and put me in a vehicle that was newer than the one I initially came to se about. He was also very patient. I appreciate that. Thanks Derrick !!!!!!!

aaron thomas

4 de feb. de 2015

Aaron Jedda was very helpful and worked hard getting us approved.

Jessica D.

3 de feb. de 2015

Vicki is amazing. She helped me with my first Ford Focus purchase and when I was ready to trade it in for a new model and helped me again. She was excellent to work with and extremely nice.

KevinJ

2 de feb. de 2015

I had a great experience finding my new mustang at Auffenberg Ford. The salesman TJ knew the vehicle inside and out and handled the deal very well. Got the price we wanted for the car we wanted and had great service along the way. We plan on going back to look at a fusion for my wife this summer!

Sam

31 de ene. de 2015

I came to Auffenberg in January 2015 and they were extraordinarily helpful. Their online system was quick and easy and their salesman T.J. was honest and easy to deal with. I am very happy with their service and leaving with a great truck for a great price. I've dealt with many car purchases before and this one was the most pleasant.

Beth E.

29 de ene. de 2015

I was very satisfied with the service, had a very nice salesman that explained all options on the vehicle and how to use them. Thanks so much Eric S.

ABB

26 de ene. de 2015

I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at and test drive all of the cars we liked. Then he checked reviews and comparisons for the finalists, including one from another dealership, to insure we got what would be best for our family. All with patience and understanding even when I almost changed my mind on which vehicle right before we signed the papers.

Scoutmom

21 de ene. de 2015

Thank you Matt and Randall for making the purchase of my 2012 Ford Focus such a pleasant experience. Your customer service should be the industry benchmark.

bobb

12 de ene. de 2015

We found a vehicle for a good price on the internet, and had no problems with the purchase price of the vehicle. But when it came time for the trade in value, they will offer you nothing for your car. Their "fair market" price for your car is insulting. I am confident of this because 2 other dealerships starting offers were $2500.00 more than Auffenbergs. Needless to say we went right down the road and traded for basically the same car, with a much better offer on our trade.

Bobby V

5 de ene. de 2015

I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very knowledgeable and works very hard to get you the best deal possible. Trust me you can't go wrong with Robert as your sales associate. I will never buy another vehicle from anyone else. Great dealership Auffenberg Ford North.

bushieboy34

31 de dic. de 2014

I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has been such an outstanding vehicle for people just like myself. While I won't be purchasing until the spring of 2015, it is going to be a pleasure buying from Ben. He has stayed in touch and been very responsible to let me know whenever a pre-owned Fusion is available on any of Auffenberg's lots. Now that's a real professional salesman who sincerely wants to help today and tomorrow!

jmjack

30 de dic. de 2014

This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google.

Jamee S

9 de dic. de 2014

WOW is all I can say about my experience this past Black Friday at Auffenberg when purchasing my brand new, very shiny 2014 F150 FX4! This is my second time purchasing a truck from Auffenberg and will NOT be my last. The facilities are very nice and Ken Carril is an AMAZING salesman to work with!! He is a very knowledgable salesman and answered all questions that I had concerning the vehicle I wanted or any questions regarding the sale in general. At no point during the sale or negotiations did he pressure me or do anything besides try to help me and get me a deal that would make me happy. As a woman, sometimes dealing with a car salesman is not such a pleasurable experience. Often times, people try to take advantage of the fact you are a woman and assume that often times women are far less knowledgable about cars than men. I am not that way and at no point did Ken make me feel like he thought that and at no point did I feel like I was being treated differently because I was a woman. I would recommend that anyone who wants to buy a new Ford go see KEN CARRIL! Auffenberg is great in general and with the help of KEN, they found me exactly what I wanted and did EVERYTHING I asked them to concerning my new purchase. It was by far the best car buying experience I have EVER had! I hope KEN CARRIL stays at Auffenberg for a long time so that when I am ready to buy another vehicle, I can work with him. Thanks again KEN and AUFFENBERG!!

Marcie

6 de dic. de 2014

Derrick did a great job finding me a car that fits me needs an remained in our budget range.

Brian

6 de dic. de 2014

Derrick is patient and good with management on making deal work.

mary.harwerthboone

1 de dic. de 2014

Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her.

Rebecca R

1 de dic. de 2014

We were in a bad spot with our car breaking down and having very few dealers willing to figure out a way to get us in a new car. Then we were contacted by Dustin Baron from Auffenberg. He understood our situation and went above and beyond to get us into a new Ford Focus. We couldn't be happier with our experience.

Rwessels96

29 de nov. de 2014

my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walked away from the deal but that darn truck and everything I was looking for on it plus the management team took such good care of me as well as my salesman it was a good time but I had a long drive home to Arkansas I will do business there again.

J.E.S.

29 de nov. de 2014

My wife and I went looking for a Ford Edge today and went to Auffenberg Ford North in O'Fallon as our first stop. I'm glad we decided to go there first because they had a good selection. We found the vehicle with exactly what we wanted in options and were assisted by Derrick Young who explained everything to us. We were able to make the deal we wanted and were very satisfied with the experience.

Jarrett

23 de nov. de 2014

I have bought many cars over my driving years, have worked professionally with new and used car dealers, so I have a lot of knowledge when going in to buy a vehicle. I found a vehicle that I was interested in, and there were rebates available on the vehicle, and thus I pursued a possible purchase of the vehicle, but when it came down time to talk numbers, they took the rebate off of the value of my trade, lowballed my potential trade vehicle which is in excellent shape with low miles, in essence, the rebates did not exist as they just deducted them from the value of my trade, I showed them information pertaining to my trade value, but got no answers when I asked as to how they came up with the low ball value, the option they came back with is to find me another car of that model, stripped down with less options and features. It was a bad buying experience, and I will not go back, I don't appreciate the way my potential deal was handled.

sutric

17 de nov. de 2014

We had an appointment to look at a used Ranger and when we got there (a 50 mile drive) they told us the cat was already sold. After we got home the dealership called and said the previous deal fell through, are we still interested. We went back and after driving the truck decided to buy it. They offered a low ball offer on my trade in and didn't want to deal at all on their "internet special" price. I mentioned the $500 off discount coupon that was on the website and was told that that didn't apply to the "internet specials" either. We finally came to an agreement and when I asked about getting the two items that I found on the test drive that needed correction (which the salesperson said would be no problem to have fixed) I was told that due to the low margin they were making they wouldn't fix them! After more discussion they told me they would check out the window problem and if it was only a cleaning and lubing of the tracks they would fix it but, if it was anything else I would have to pay. I would not recommend Auffenberg to my worst enemy!

Rita

5 de nov. de 2014

In October I was looking to buy a new car. I worked with Vicki Robison and she went above & beyond to locate a 2015 Fusion that had all the features I wanted. She followed up with me through the process to keep me informed of when the car would be ready for delivery and was there to review all the features when it was convenient for me to pick up my new car. I'm really happy with my 2015 Ford Fusion and recommend Vicki and Auffenberg Ford North.

mature

1 de nov. de 2014

My husband and I are retired people and were looking for a convertible. We searched the internet and found one we were interested in at Auffenberg. Also, a previous customer had recommended a salesman named Brandon Blue so with information in hand, we headed out. We can truly say, we were treated with kindness, patience and respect. Our offer was accepted and we drove away with a full tank of gas! Kudos also to another fine gentleman, Randall Momphard.

tbarunica

30 de oct. de 2014

We had a wonderful experience buying our first family vehicle. We had several questions for Ben Toon, that he answered with ease and patience. He made the buying process stress free with his knowledge of vehicles. He was able to listen to all of our needs and wants and guide us in the right direction. We have been extremely happy with our Nissan Murano and would highly recommend Ben Toon to help anyone.

DBollinger89

30 de oct. de 2014

I was super nervous about buy my first car at 24 years old I never thought I would own the car I've wanted since I was 16. I was looking at used cars at first and after talking with Ben Toon, a new car would be a better value and still in budget! I thought it was to good to be true but now a year later I am still in love with my 2013 Ford Fusion and when the time comes to upgrade to a family sized vehicle I will go back to get help from Ben. He went over and beyond finding the perfect Ford Fusion with exceeding my expectations, I wouldn't have changed anything about my first time car buying experience. I will forever recommend people to call Ben Toon for all of their car buying needs!

MrsClean61

28 de oct. de 2014

This was the second time we have come to Auffenberg Ford for our new car and it won't be the last. Dustin made sure he answered all of our questions and helped us find the right options to fit what we were looking for. The best part is the service after the sale has been just as great. We have already recommended Auffenberg to several of our friends.

Jake1975

27 de oct. de 2014

for starters Robert took such good care of us we are older my wife and I and he was very patient with us we own our own company and we know what it's like to treat customers with respect . The price the amount of time the overall sales experience was great thanks again Auffenberg Ford we will do business in the future.

Z06ME

10 de oct. de 2014

Get to the dealership after driving 60 miles one way after chatting online with the dealership and the car is not for sale because it needs $2000 in repairs. Horrible customer service! Stood in the lobby for 10 mins before I was helped. The grading scale is not low enough. This dealership deserves a negative rating!!! Run far away from Auffenberg.

Scott

30 de sep. de 2014

Buying my first vehicle ever and I wanted it to be a Ford F-150. I met with Paul Frayer who was knowledgeable and very patient with me in trying to figure out what the best choice for me was. i ended up buy the Lariat which is everything I wanted. Thanks again for a great experience. I will tell everyone to come see Paul. Scott

Bruce&Marilyn M.

30 de sep. de 2014

We recently purchased a used car from this dealership. We found the car we wanted on line & called to see if they still had it.Talked to Brandon Blue on the phone.He told us they did. Set a time to come see it & we purchased it. Brandon made the whole process very smooth. It was a pleasure doing business with such a fine young man. He is an excellant representative for the dealership!

mmehelic

30 de sep. de 2014

I had an outstanding experience at Auffenberg Ford. My salesman Ben Toon was extremely knowledgeable about the vehicle I was purchasing. My expectations were exceeded from the moment I walked into the dealership. I can't thank him enough for making my car buying experience a breeze. Thank you again Ben for such great service. I give Ben Toon 5 stars and recommend him to anyone who is in the market to purchase a vehicle.

riledup2

30 de sep. de 2014

When looking for a used vehicle, I stopped in aufferburg Ford north. I consider myself a tight wad with money. The experience I had at a.f.n. was by far the best I have ever had while buying a car. My salesman, Ben Toon, did a great job pointing me in the right direction after talking to me about what I was looking for. He took the time to test drive 4 cars with me and it was a busy day. The car I settled on was priced right and there was no haggling. He got the price to where I needed it and that was that. First class all the way. I will be recommending a.f.n. and Ben Toon to my friends and family. Thank you for making this experience great.

cc11975

30 de sep. de 2014

We had a positive experience. Paul was very helpful and went the extra mile for us. This is the second car I have bought here.

cbentley01

30 de sep. de 2014

The last time I purchased a car was in 2008 so I was a little hesitant. Paul Frayer made the purchase of my new 2015 Ford Explorer very easy. He is so knowledgeable and very helpful. He is such a gentleman and never rushes you into making any decisions. He took the time to walk me through each step of the purchase process and never once loss his patience with me even when I decided to change car colors. Paul never once showed any sign of growing weary with me. Paul was very thorough in explaining the features of the car when I picked it up. He spent about 2 hours going through every detail of the car, every feature, and even took the time to set me up on the internet and to link my phone. When I am ready to purchase my next new car, Paul Frayer will be the first person I contact. It was such a pleasure doing business with Paul. I would definitely refer him to anyone I know.

LaDona B

27 de sep. de 2014

My husband and I recently purchased a Ford Explorer from Auffenberg Ford in O'Fallon, IL. We are very satisfied customers. We have purchased other vehicles from Auffenberg. Our salesman was Brandon Blue. He did an excellent job with the whole process. We told him what kind of vehicle we wanted and he researched until he found what we needed. Everything went smooth. Thanks Brandon!

Cameron

19 de sep. de 2014

I bought a car from Auffenberg Ford North a few weeks ago. I drove 2 1\2 hours to get to this dealership. When test driving it there was some rubbing and the salesman said they would take care of that. I sat around all day, finished the paper work only to find the rubbing sound still there. The Salesman said he talked to his boss, he said I should take it home and drive it a few days. If it was still there they would take care of me. After three weeks and several emails, it's still there. They want me to drive the 2 1\2 hours, eating up 10% of the warranty they gave me along with the gas money and a day off of work, so that they can fix their mistake. All I want is to take it to a dealer here and get it fixed but they refuse to take care of their customers. If you're thinking of traveling to this dealership to get a used car, don't. They won't take care of you.

JessF

18 de sep. de 2014

Was looking for a new family vehicle and found one we were interested in. Contacted the company and set up an appointment to come test drive/buy the vehicle. Living close to 200 miles away I wanted to make sure we had everything in order before we made the trip, so I let the company know ahead of time that we would NOT be financing through them. The lady I talked to still wanted me to bring pay stubs & residency papers "just to be safe". So taking the day off work, arranging child care, financing, insurance, and anything else that needed to be done, I get a call 2 hours before we needed to leave for our appointment lettign us know the vehicle was no longer available. Although I appreciated the call, they let us know they had over 700 other cars in stock and would be glad to find something else for us, we were not interested in anything else. So after sometime I got online to see that it was still showing the car available so I contacted a representative of the company to see if it was in fact available. She let me know that it was still available and asked if I wanted to arrange a test drive. I asked how long does it take for their website to update once a car is sold, and she said the update hourly. So if this car was not available as I had been told, it should have not still been available on the website. In conclusion, I think that this car & price is used to lure people in, and then wehn they get them there they try to sell them something else as well as trying to get them to finance only through their company as they will get more commission that way.

rayman1

15 de sep. de 2014

my experience there was phenomenal robert went above and beyond to help us in our situation.They did a great job and were very patient with us I will definitely recommend more of my friends to the dealership

Sims20

9 de sep. de 2014

Everyone my wife and I encountered were helpful and friendly. Our salesman's customer service was second to none! Paper work was signed, but as Dustin showed us out to our new car he noticed the vehicle was not detailed to his liking. He went to the back, brought up a detail guy and showed him each spot that he missed. Things I didn't even notice at first glance. Small things like that really do go a long way.

Bonnie

19 de ago. de 2014

Our experience trying to purchase a car with Auffenberg was awful! During our visit with the Ford dealer, we attempted to purchase a car that was advertised in the paper with a rebate and the option for 0 percent financing. We were informed that we could not have both the rebate and financing. When the ad readvertised it listed the car with the rebate.We secured a loan and went to purchase the car. Then we are told we can't get the rebate if we don't secure their high interest loan. I would NEVER recommend Auffenberg Ford to anyone and will take my business elsewhere. In total, we have visited the Auffenberg dealerships 4 times. All four times we've gotten nothing but a run around.

armyjordan16

30 de jul. de 2014

I went out on a Saturday afternoon with intention of only kicking tires and seeing what the new 2014 2015 SUV line up looked like since my wife and I have a new edition to our family on the way. I was met the utmost professionalism and the most courteous staff I have ever encountered at a dealership! I was never rushed, pushed, or argued with. I was handled with utmost respect and my concerned were listened to. Our salesman, Matt Cobb, was extremely knowledgeable in his field and was able to steer us in the right direction for what our requirements were. Needless to say, we purchased that day after being met more than halfway by the entire staff at Auffenberg Ford. I would highly recommend this dealership to anyone wanting to purchase hassle free and get a very fair and reasonable deal.

smb0460

16 de jul. de 2014

I made a deal with the salesperson on a $50k pickup truck. We agreed to a price and I told him I would be in right after a lunch appointment I had that day. I took off work early and drove 20 miles in opposite direction of dealership to get my trade-in at my house. I called the sales guy as I was leaving my house and he replies...."uhhhh...I was getting ready to call you...something kinda came up. We sold the truck to someone else". I asked him if he planned on calling me before I drove the 60 miles to get there. The whole experience wiht this dealership was dicey at best. I should have been clued in with their extremely slow response times. I told him that both his and his dealership's word was worthless. He agreed to sell me a car, I agreed to buy it and was on my way to do so. No respect for my time and effort whatsoever. As it turns out I bought the same truck from Joe Machens Ford out of Columbia, MO and they delivered it to my driveway a day later. They were much better to deal with and will certainly be getting my future business. It is situations like this that gives the car buying experience a bad rap. There was no BS with Machens Ford.

Unappreciated customer

12 de jul. de 2014

Let me start by saying that I love my new car. My first experience with this dealership was fine, I went to test drive a car and that was it, but then they harrassed my phone a couple times a day for about 2 weeks. Some days I would be sleeping in preparation for night shift and not only did they call once but a couple times and a couple different people. They just seemed way too pushy and I didnt like the harrassment. When I went back to actually purchase the car, I had an appointment in which they were not prepared for. The car was at a totally different location and I was pushed between two sales people like my business wasnt important since they were really busy that day. I was on a time crunch and I got there with having 2.5 hours to spend there and I made everyone aware of that, but since the car wasnt even on location, I was pushed between two sales people, and they went back and fourth about 5 or 6 times talking to their "boss", I just felt as though they were being unneccessarily slow. I ended up getting the deal that I wanted and needed to be able to afford this car but if they could have obviously done it in the first place I dont see the need for all the back and fourth. We did buy maintanance from them, so I hope that is okay. I feel that for the kind of money that you spend on a car, I wasnt being treated like an important customer, just "another customer". I have bought from smaller dealers in the past and worked the deal directly with the boss who made you feel like an appreciated customer. Lastly, since I was on a time crunch they didnt even have time to finish the vehicle inspection or detail it properly, so I have an appointment for that and hopefully all that checks out or ill be upset.

Unhappy experience

6 de jul. de 2014

A friend brought me to Auffenberg I had Avery as my salesperson and he seemed to be helpful if low key, not pushy at all. Since I was on a limited budget Avery and the manager worked to make sure I got the payments I could afford. My problem is that I don't think the car was in the good working order they said it was because the day after I got home the check engine light was on. I did not get any extended warranty because it was too expensive so I called Avery and he said the service department would look at it for no charge. It turned out to be something simple and was fixed however the next day I noticed the air conditioner would blow warm air when it got really warm out. So again I called Avery. This time it took some begging on my part but I got it in to the service dept. again only the guy there said he could find nothing wrong with it BUT he could check it better if I wanted to pay around $140. I am really disappointed because I just assumed the car would have things like air conditioning checked. The other thing that everyone thinking of buying a used car here might like to know is that you will receive a coupon for $300 for a referral if you send someone here and they buy a car. You will never see this money!! The only way is if the person buys a car from the same salesperson you used. However this is nowhere on the coupon. I found this out after giving it to someone who insisted on buying a car from Auffenberg. I called Avery to confirm this (he has got to be tired of me calling) and found out the $300 comes out of his pocket which is why they have to use the same salesperson. I'm sure a lot of people already knew this but I didn't so I'll assume other people don't. I'm upset because the $300 would have paid to get my air conditioner fixed! So, in conclusion, I probably won't buy another car here

JKrauss

5 de jul. de 2014

My son and daughter have both purchased a car from Brad Reno and his great sales team with in the last 6 months, last week I purchased a 2012 Dodge Journey with only 11,000 miles awesome deal and treated so good from Brad Reno and Ryan Ward. Answered all our questions, made the sale quickly and with no hassles. I am very satisfied with my purchase as both of my children are. My family and myself will be life long customers of Brad Reno! He and his team is very professional and caring for your needs, wants and most important your pocket book. I would high urge you to contact Brad Reno or Ryan Ward if your looking to purchase a new vehicle. Thanks for such great service. Look forward to doing business again at Auffenburg

Kmarie

9 de jun. de 2014

Bought a used car and had a couple issues after the car was brought home. Dustin was a great help in getting the couple things resolved and even with issues beyond his control he was able to get my car back at the time specified. He goes above and beyond to make his customers happy.

Ashley A.

21 de may. de 2014

I searched on the internet for weeks for the perfect car. I found the one at Auffenberg Ford North and wouldn't have expected such wonderful service in the purchasing of my first vehicle. Jeff Gustafson did a wonderful job at making sure I was able to drive it off their lot that day and in a timely efficient manner. He was very informative about the car, very easy to talk to, and persistent in making me feel like I was making the right decision. Which is exactly how I feel after spending plenty of time with the car behind the wheel.

DJ truck man

13 de may. de 2014

We had a great experience with Matt Cobb. He was very patient and worked hard at getting the deal that I was comfortable with. The dealership was clean and the free popcorn put the icing on the cake.

Agreuel

29 de abr. de 2014

Vicki was wonderful to work with. She was able to give me a great price that nobody else could beat. I traveled over 100 miles to purchase a new car from her and the experience was wonderful! I definitely recommend!

jtrawise

25 de abr. de 2014

I happily give Auffenberg Ford North and especially Paul Sturm my sales person five big gold stars. Best overall buying experience I have ever had. Paul knows his cars intimately, but he also respects you, loves people, is upfront and honest with you, and will get the best deal possible. Made us feel welcome and right at home. I was also impressed with the financing office manager after my "pre approval" fell through and they saved the deal. My clunker traded in, and my new purchase washed and waxed, full tank of gas, extra key fob programmed on the spot, clean floor mats and financing in under three hours.Drove home the happiest I've been in my dozen or so car purchases over 35 years.! Thanks to Paul Sturm, sales used

lynncroxton

19 de abr. de 2014

I've wanted a Mustang long as I remember, and I'm so in love I just might sleep in it. Thanks to Paul at Auffenberg for getting me into my dream car for under $30K. I'm really glad I went with Race Red instead of Black so it won't show as much dirt. Plus, you're right, if you're gonna spring for a sports car, it might as well be RED. I'll probly wash this baby every weekend for awhile anyways. LOL. Dang, I still can't believe she's mine!!!!! Believe the hype, people. It's so worth it! An American legend in my own garage. :D

RichardMerchant

5 de abr. de 2014

I haven't purchased a vehicle in a long time. I worked with Nate Koch, who even though at times I was indecisive, Nate kept his patience and great attitude in focusing on what I wanted. I did shop around at the other dealerships just to cover all bases in a 3 day timeframe and then I came right back to Ford. Once I decided Nate assisted in explaining everything and it was a very easy and informative process. I also worked with Anthony in finance whose expertise is second to none! Overall great, easy, experience for making such a big purchase. I would definitely recommend stopping by and although I'm sure the whole staff is great, you can ask for Nate.

Arthur Jackson

14 de mar. de 2014

I thougt I had found the perfect car a 2006 corvette planned on trading my 2013 camaro with 9800 miles.Told the salesman I didn't want a bunch of inquires on my credit asked them to go through the same credit union that was financing the camaro. Instead they ran my credit through 12 companies except the one I asked them to run it through, worse then that they lied and told me they turned it down when in fact they never ran it by them. My next course of action will be legal I have 12 inquires and no corvette I trusted you guys and you betrayed that trust and wasted my time.

xxcov3rxx

13 de mar. de 2014

For the first time in my life I have decided to look at the number one hybrid on the market. It just so happens to be a ford and I have never owned one. I took my first step on the Ford Auffenberg parking and was immediately greeted by a member of the sales staff named Paul Frayer. Up front he seems like a nice salesman with a few awards on the wall for top sales of the month. I was seriously interested in the vehicle I test drove (an almost 30K car) and after a request on the best price they could do I headed home. That night I found the car cheaper online on their website and when I asked him how come he gave me a price higher after discounts, he said that he doesnt have time to check the online prices when they have over 300 cars in stock. That right there showed me that this guy would not only waste my time, but my money. Sadly, I gave this guy another chance at my business and I returned to have my car appraised for a possible trade in. He returned with a trade in price that was not only disrespectful, but he then told me that he could get my extremely low mileage diesel at an auction for much less and that it wasnt worth anything. Although my intentions are not to leave a negative feedback, I want others to know that this place will take your money and run without looking out for your best interests. Do your research and anytime this guy gives you a number for a vehicle, check online at their Auffenberg website and see if it is lower because he isnt going to. You will most likely save yourself some money. I unfortunately will not be returning to this business ever again, even though I would probably bought this vehicle if they gave me a respectable trade in value on my vehicle. Too bad that was my first ford experience

PatShelton

24 de feb. de 2014

Jeff was very friendly, down to earth and easy to work with. The experience was pleasant and went very smooth. Did not feel uncomfortable unlike other dealerships I've dealt with in the past where the negotiating felt very awkward. Take good care of Jeff. He's a quality employee and individual overall

Mark K.

21 de feb. de 2014

My salesman was/is Dustin Baron and he was a great salesman who Id recommend to anyone looking for a vehicle. I started looking for a vehicle through my banks car buying service which is what led me to Auffenberg Ford North. Before I even set foot on the dealers lot I had spoken to Dustin over the phone to let him know I wasnt dead set on the vehicle I chose through my banks service but I did let him know what options I did want on the truck. When I showed up at the dealership to start looking Dustin only showed me trucks with the options I wanted and didnt try to push anything on me. The entire experience was quick and painlessjust the way I like it. I have been back to get a spray-on bed liner (Line-X) and their customer service process was/is great too plus I got the bedliner for $100 less than going direct through Line-X (I called personally and checked). Ive also got an appointment to get a remote start system installed and so far, both experiences with their customer service have been nothing but good. All-in-all a great car buying experience, keep it up Dustin!

CME79

20 de feb. de 2014

We originally came to Auffenberg Ford North and met with Duston who was recommended to us and because they had a WHITE ford fusion and that's what my wife wanted. We test drove a SILVER one and a WHITE one and she wanted the WHITE one. We didn't have time that night to make the deal because of other things that we needed to do that night. We came back that weekend and met with Robert, test drove the WHITE ONE ONLY and purchased a vehicle... Unfortunately and frustratingly to us it was a SILVER one some how. We drove away in a WHITE car. Whenever one of my daughters noticed that the seat belt was messed up a little I made an appointment with the service department and brought the car up and that's when the service guy noticed something was wrong... The VIN didn't match my records. SO, he tells me no big deal, easy fix! Well, then Anthony steps into the picture and we get "Why don't you just take the silver one? It would be easier if you just take the silver one" My wife doesn't WANT the silver one, she WANTS the white one. And THE RUN AROUND STARTS!! They offered to tint the windows OR add automatic start to the SILVER one if we would take it!!! I asked them why not offer that on the WHITE one because of all the hassle we're going thru... I was told they'd detail it for me (Never happened) And then after everything was said and done Anthony blamed ME for not checking the VIN number and that I should have been a better customer! I WILL NEVER DO BUSINESS WITH AUFFENBERG, OR AUFFENBERG FORD NORTH AGAIN!

m melvin

17 de feb. de 2014

salesman was attentive to our needs. worked with us till we found a car to fit our budget. very satisfied so far. second vehicle bought from this dealership in eight years.

julius618

30 de ene. de 2014

Car buying can be stressful, not this experience we had though... Absolutely phenomenal!!!My fiancee and I had been discussing new cars for quite some time and with all the bad weather we have had, we had been seriously considering a new economical vehicle so that we could both get to and from work on our very different schedules. Our original thought was to look at getting a KIa because we were impressed by the new look and engine it offered. We went test drove one and fell in love with everything except for the price tag... That being said, we decided to look at Ford because I have had wonderful luck with my Mustang plus Ford North had a great deal on 2013 close out Fusions and 2014 Taurus. I really was interested in the Taurus... Eager to drive and see what it was about. Went in to Ford North and the staff was busy looking at inventory/staff meeting because we had time to look at a couple of cars and see what inventory they had to work with. It took time for the staff to get to us and when they finally did, my future misses was not happy about what she thought was the longest wait ever. Jeff immediately told us that he was extremely sorry for any delay we experienced and would do his best to win her over.. We showed him what we were looking at as we did research before we got there to look at the 2014 Taurus. He said that's a nice car but he was sure that he could do better as he knew that there was a 2013 Limited Ford Taurus (with all the bells and whistles) that had just come to their location hours ago. He took us out to see it and I fell in love at first sight with it. He offered to allow us to test drive and we took it out to see how it ran.... WOW!!! It rode like a dream... and it had everything I could ask for in a car - - leather, back-up camera, SONY sound system and the list goes on. We got back and Jeff asked us.. Is this the car? My fiancee and I were in love and felt like we couldn't pass it up. Came back into the office and Jeff was so patient with us. He told us that he would do his best to work with getting us this dream car. This was the moment that he won my misses over!!! We negotiated with him in order to make sure this is something that we could afford and he was very willing to help us meet our financial needs at the same time of making sure we could leave with our dream car. His manager was also extremely patient as we were concerned with our impending nuptials. We negotiated an overly fair trade for our Mustang and from there we just waited to sit and sign those papers. While we waited on all paperwork to get done, Jeff sat with us and got to know us. He saw the deal through from beginning to end without pawning us off on someone else. That was so impressive to both my fiancee and I!We would recommend Jeff Gustafson to ANYONE in the market for a car. He is patient, kind and according to my fiancee very charismatic :)A true salesman at its finest!! Thanks Jeff for the wonderful service!!!

Kevin The FordFan

20 de ene. de 2014

I am a loyal Ford customer, but I am not loyal to any dealership. That, however, may change since I have worked with Vicki Robison at Auffenberg Ford in O'Fallon. I did all of my homework before going there. I had a car picked out and was given a reasonable trade-in allowance for my three year old Taurus. There were two things I really appreciated about my experience at Auffenberg. I only worked with Vicki during the negotiation process. Most dealerships if the salesperson can't close the deal on the first offer, the boss comes out with the salesperson, and they will often gang up on a customer..This didnt happen here. The other thing I liked was that I had spoken over the phone with Vicki about wanting all weather OEM black floormats for my Fusion..I had not closed the deal, and yet she went ahead and ordered the mats so they would be there if I decided to buy and they even arrived ahead of me at the dealership! The next day we had a major snowstorm so the mats were pressed into service. I would recommend this dealership to anyone..I used to sell cars myself in my younger years..I advise people to do their homework before they go shopping, but having a nice group of people to work with makes the experience a lot less painful..Kevin

Kaitie

9 de nov. de 2013

Jerry Knoche was a great help choosing my car. Thanks for a great deal!

Ronda

9 de nov. de 2013

Excellent buying experience with Jerry Knoche! He went out of his way to find the right car for us, and then helped us get a great deal. We will definitely be back!

Red gt kid

6 de nov. de 2013

Jason Hall is the man to talk to for finding ones perfect color. The help and customer service we got from Jason was the best we have encountered around the area. Thanks Jason

soccerbball44

6 de nov. de 2013

Mark Chapman was extremely helpful in finding a car I wanted to purchase. He went beyond what I would expect most salesman to do. A + to him and the great service the dealership provided!!!!! Couldn't be any happier!!! I gave this review for Mark and Auffenburg because the service was exceptional, never I have I witnessed a sales consultant go out of his way for the customer.

DarrylStJohn

6 de nov. de 2013

Vicki was personally great to work with. We worked out the pricing details for the car with (2) different packages over the phone, so it was easy to make a decision. I appreciated the fact that I wasn't charged for Auffenberg picking up the car from the dealership in Kansas that actually had the car that I decided on. It would have been helpful if the office personnel would have forwarded the UPS tracking info for the title work, so I could know to look out for it. It was also a bit of an inconvenience that there was no license plate bracket on the front of the car.

loriamcallister

5 de nov. de 2013

I have purchased 3 Ford Focus automobiles from Auffenberg since 2000. I owned a 2012 Ford Focus as my last purchase. I have just traded the 2012 for my 4th Ford Focus. Issues with the 2012 new transmission, clutch issues to be exact, caused me great concern. I took the vehicle in for service to see if there was something that could have been about the issue. The service department department explained that the vehicle transmission combined standard with automatic to increase gas mileage. This is did! 40 mpg on a trip to Virginia. However, while in the mountains, the car was really a concern for me with the grinding and difficulty on the steep hills. I returned to the dealership for the regular service and decided to see what could be done to get me the same car but with an updated clutch/transmission. Ms. Vicki was extremely helpful in doing so. I have my beloved Ford Focus with the newer clutch, etc. It is the same as my originial 2012 but with a few extras. She had asked what I would have wanted on my car I did not get with the 2012. I said the more reliable clutch and a moonroof. I got both and hope this clutch is going to carry me through until I purchase my next Ford Focus in a few years. Dustin, who helped me with the original 2012 purchase, and Anthony, financial person, were both extremely helpful as well getting me into a loan comparable to the original with less interest and with a local financial agency. I am extremely pleased with Auffenberg North and will continue to purchase my Fords from them. Thinking of a hybrid truck next time around! Lori A. McAllister

rsoroka

4 de nov. de 2013

everyone I spoke with was very friendly and helpful. unfortunately I was unable to purchase a car but when I can I'm there. Kyle Bassillo was a nice young gentlemen and very polite. definitely going to go back to him

TristinEnglish

4 de nov. de 2013

Jeff was amazing! When I drove up and he walked up to me, I told him what I was looking for and the situation I was in and everything else that was going on. He was upfront with me from the start about the situation I was in and did everything he could to get me out of it. One of the best salesmen I've ever worked with and I hope I can work with him again one day when I need a new truck.

MarkSTL

31 de oct. de 2013

My buying experience was fantastic. My sales professional Vicki Robison was well versed on the product and was able to answer any questions I had. She was willing to do whatever it took to provide me with a tremendous buying experience and continues to be in contact with me and is willing to offer assistance in whatever way she can. She is awesome !

karriehackney

31 de oct. de 2013

Excellent service and very friendly. Knowledgable about vehicle. Expalined everything and helpful. Great sales person. Really cared about what she was selling. Helpful with setting up oil changes and made sure we were happy with purchase.

ThomasMitchell

31 de oct. de 2013

We thought Vicki Robison was extremely good in many areas: She knew the Ford Escape features for the one we wanted. She had one brought in from another Ford Dealer in Missouri. She got us in touch with the finance person who gave us a terrific deal: no interest for 60 months. She also helped us get a dent fixed on the car. It had happened prior to our acceptance of the car. We really couldn't be happier with her enthusiasm, her prompt attention to detail, her great people skills, and her overall help that she gave us in buying this new 2013 Escape. We will definitely ask for her the next time we are in the market for a Ford. Auffenberg Ford North has a real gem of a salesperson in Vicki Robison!Thomas and Zeitha Mitchell

Custompoolllc

31 de oct. de 2013

Vicki Robinson took very good care of me, She was polite and and she answered all my questions and helped me acquire my loan. She went out of her way to help.

BJH88

30 de oct. de 2013

Vicki willingly answered all my wife's questions regarding the Sync MyFord screen, set up our cell phone to the car's computer system, made us aware of classes to further understand the Sync MyFord system that Auffenberg offers twice a month (which we will be taking advantage of this class), and showed us the various improvements to the 2014 Escape versus the 2010 one that we already owned. She even offered for us drive it home to see if the rear lift to the SUV would clear our raised garage door opening, as well as whether it would fit alongside our Ford Ranger 4x4...we did do this that day....this helped to seal the deal for us! Customer Service at its BEST! Vick's friendliness, professional attitude, and knowledge of Ford products are why we are repeat customers with Auffenberg Ford North. As you can see, we highly recommend Vicki and Auffenberg Ford North.

rial

30 de oct. de 2013

I WAS SO SURPRISE & AMAZED AT HOW VICKI ROBISON WORKED THINGS OUT FOR ME! She was so professional & never made me feel pressured to do anything. She went above & beyond to help me find a car. She showed me so really good cars that I like & thought about purchasing. Then the most unbelievable thing happened. SHE FOUND ME AN AMAZING CAR WITH EXTREMELY LOW MILES ON IT!!!! You have no idea how happy & excited I was! I went up there that day, saw the car, & feel in love. I couldn't get my things out of my old car into my new car fast enough. Vicki Even helped me move my things. I enjoyed every moment of the experience. Thank you,Vicki Robison

roy b.

29 de oct. de 2013

vicki is a sweetheart! always smiling even at my corny jokes! a very smooth business transaction from beginning to end. if there is such a thing as a truly honest sales person it is vicki. i hope she is there a long time!

Katy

21 de oct. de 2013

I had an incredible experience buying a car from Auffenberg Ford North. TJ was my salesman, and he was wonderful to work with. He listened to my concerns, and the things that I wanted when looking for my new car, and went the extra mile to find me a good car. After horrible experiences in the weeks prior, shopping here was a breath of fresh air!

Connie L

19 de oct. de 2013

I worked with Vicki Robison, who sells new Fords, at Auffenberg in O'Fallon, IL., and I can't recommend her highly enough. She is pleasant, thorough, conscientious, and professional. She made the buying process easy, and I would go back to her again in a flash. The salesperson makes all the difference when you're buying and car and Vicki is the best!

ashley311

28 de sep. de 2013

Horrible experienceSold car from under us due to mistakes on their part. We were greeted at the door by Paul who was very rude. He then pushed us to Robert who we made a deal with for a Dodge Dakota, he had us sit with him for 3 hours only to let us know the financing could not be taken care of that night. Came to dealership preapproved with a bank they use and told us not to go to our bank before we came because they would get it taken care of. After 3 hours of waiting, they had us go to bank the next morning and wanted an email or fax of the preapproval letter and then would hold vehicle. After dealing with the bank, I tried contacting Robert before we drove up there and left multiple messages on his voicemail and then proceeded to call the operator to get in contact with him. The operator could not reach him and told us all of the salesman we're "too busy out on the lot" and she would have someone call asap to let us know the truck was still on the lot before we made an hour drive. No call, we get there and at least 8 salesman were sitting on the bench smoking a cigarette. I look over and see Robert walking up, as soon as he realized it was us getting out of the car, he turned around and walked away. We walked in the door and had Paul in our face showing us a new truck, pushing us to look at it. Tried calling after we walked out to speak to Robert when he very immaturely would pick up the phone and hang up immediately. Asked to speak to a manager 3 hours ago and they said he would call back in just a minute..still waiting for that call. Most unprofessional dealership I have ever had the displeasure of working with.

prattj7

25 de sep. de 2013

Jeff, really understood me and my wife's needs. We came in to look at a used f150 and found it was too much for us financially. He brought a list of used vehicles in our price range and we scheduled to come back and test drive a ford escape. Before coming to the appointment, he called me and said that there was a Dodge Durango that was just traded in that he thought would fit our needs and then some, in our price range. I came in and we test drove it to my wife's work for her to see, since another buyer was scheduled to come in and see it later that day. My wife loved it, he bought us lunch to discuss the vehicle. We dropped her off with her blessing and drove back to the dealership to start the paperwork. 2 hours later, i drove off the lot with a vehicle i really liked. He was very down to earth and did not B.S. me or my wife at all. He was very friendly and forward. He worked his butt off to get me a decent trade in value on my 2001 Toyota Rav4, and really made my first car purchase through a dealer easy and understandable. I thoroughly recommend coming to Auffenberg Ford North and asking for Jeff. He will take care of you, as he did my wife and I. Thanks for all your hard work Jeff.

Kal-El

26 de jul. de 2013

Worst experience ever! Mr. Stevenson showed me some vehicles and gave me an offer sheet. When we could not agree he said he would look over some options and call me the next day (which he did not). I called him and he told me he was working on it and would call me back (which he didn't). Finally, I went to Jack Schmitt Ford and bought the same vehicle for less money in less than a day. Avoid Auffenberg Ford North at all costs!

Rouge85

22 de jul. de 2013

Worst car shopping experience ever. The only reason I got it one star is because there is not anything lower. Called earlier in the day to schedule an appointment to test drive a car. Show up to test drive and car is not able to be found. Takes them a half an hour to figure out the car sold before we got there. No one called or emailed to let us know which I can understand because it just sold 30 mins prior to us arriving. Have no idea why it took 30 mins to figure that out. We talk to the manager after that and hes completely rude and argumentative. He tells us he will make us a deal and has the sales guy takes us down the road to SEE if there maybe another car at their other location. He isn't competent enough to be able to be able to check on the website so I have to do that myself. Then he drives us to the wrong place....Once we finally get to the correct location he shows us the incorrect year of car we were looking for. Had to tell him a 4th time what we wanted. The man is so clueless that he tells us he can get the price on a brand new one down $6000 to meet our budget. Of course he asks and finds out he can't do that either. The whole time this guy is talking to us and keeps telling us hes new its not his fault. I dont understand why they would have an improperly trained person working on the floor. Worst experience ever will never go back.

Joe

16 de jul. de 2013

Horrible, Aweful, RUDE! I wish I could give negative stars! These reviews are limited to 4,000 characters so I won't be able to review the whole experience. First off, I inquired about a vehicle through their internet department. I was contacted by a guy who calls himself "The Sturmanator" who was on vacation. Even though he was 12 hours away from the dealership, they decided this guy would be my saleperson. They lowered the price on the website for the 2013 Edge that I was viewing. I agreed to pay thier asking price plus doc fees. I offered a deposit to hold the vehicle, but they wouldn't take it. I told them I had my own financing arranged and requested a buyers order to send to my bank to get the deal done. "The Sturmantor" told me that they could beat my 2.49% used car rate. I told him I would be open to looking at their financing options, but would not be purchasing any additional products or services. After filling out the credit application on-line at 9 am, I was called by another salesperson at the dealer telling me I had been approved and wanted me to come in to finalize the deal. I told him that would be fine, but I needed to know the terms of the financing (rate, term, etc) He told me due to privacy issues, he couldn't discuss with me. I work in a simlar industry and told him that was not true. He said he would speak with his finance dept and get back with me. Af 8pm, almost 12 hours later, I still had not gotten a response on what their awesome rate would be, so I called my sales rep "The Sturmanator" and told him to send me a buyers order and forget the financing through Auffenberg. He told me he didn't understand why I would want to pay a higher rate through my bank. I told him that Auffenberg would not tell me what my rate was and I wanted to continue the deal through my bank. "The Stumanator" then became very rude and told me that the commission on this car was only $100 and he would have to split it with another rep, so after taxes he would only make $30 on the car sale! ARE YOU KIDDING ME??? WHAT A HORRIBLE SALES PERSON! He told me "if you just would have gone in and taken care of it, you would be driving around in the car right now" After that I told him to send me a buyers order, or the deal is off. He then replied "I'm driving on the way back from New Orleans, how am I supposed to do that?" The next morning I recieved an email from ANOTHER person at Auffenberg telling me the car had been sold and wanted me to look at a different unit. It's clear that Auffenberg would not sell me the vehicle unless I financed through them. (They wouldn't even tell me what rate they could finance me due to "privacy issues") Stay far away from these crooks... This is the second time in the last 5 years I've dealt with the unethical people at Auffenberg...never again My advice, to anyone wanting to purchase a car from Auffenberg is DON'T. If you do decide to deal with these guys, have your own financing set up before you go in...they obvisouly want to rip you off in the finance office. If they refuse to let you finance through your bank, walk away.

dysfun2

25 de jun. de 2013

Very good buying experience! TJ was our salesman! I saw a used vehicle on cars.com come up over the weekend, got there first thing monday to see it. It had not been detailed yet, but was still in great condition. While we worked out the deal and paid they detailed it and filled the tank with gas without us asking. Excellent buying experience. rare these days.

Ben E. retired

15 de abr. de 2013

Had a great experience, salesman knew his cars. Had all the coffee I could drink. This was our first time at this dealer ship, had a great selection, easy to get to and the wife got to go to the mall!

Vickibob

27 de feb. de 2013

We gave customer service a great rating because we were worried about the closing time but Vicki assured us that this was not a problem and felt no hurry to leave. She arranged for the installation of the fifth wheel so it would work with our schedule. Also since it was raining she brought the truck inside so we could look at it. The quaility of work was great because we felt that she was very well organized. The dealership's quaility of work was great because of the looks of the truck when we picked it up.Friendliness was great by Vicki and the dealership to us because they took great care of us when we stayed so late.Price was great because the options we wanted was in this truck.The overall experience we felt was wonderful. The time and effort that Vicki put in to explaining all the Navigation, phone system, the working of all the options on the truck was exceptional.

DMMehelic

26 de feb. de 2013

How happy am I? I am on my second car purchased from Ben. He listened to my wants and needs and found the car just right for me. He took the time to explain all the services and options available and worked with finance to ensure that I stayed within my budget. I live in St. Louis and because of my experience at Auffenberg North - I make sure to go back to the service department for all my routine maintenance. I especially appreciate the Saturday hours that make if possible to for me to use the service department. Will I go back? You bet your bottom dollar I will.Thanks Ben and the staff at Auffenberg Ford!

borntexan

21 de feb. de 2013

Truly went above and beyond for us. We purchased a new Explorer and couldn't be happier! The finance team was able to beat our credit union's rate! The price we paid was more than $500 less than what we were looking at. Their hours are much better than other dealerships in the area. Sales team makes sure you are happy. Their follow up was great. We were initially missing a set of keys, and they made sure they were received timely.

locinstall

22 de oct. de 2012

Poor workmanship on my transmission! They had put parts back in backwards. Had to have it done elseware because the warranty had expired. A rebuilt transmission should last longer than 7 months

SteveKidd

12 de oct. de 2012

Two weeks ago, I literally walked out of your dealership in Illinois in mid negotiation because I thought the salesperson was completely cocky, pushy, and arrogant (Paul Sturma from Auffenberg Ford North in O'Fallon, IL). Yesterday, I picked up our new Escape from Paul Cerame in Missouri working with Mike Supp. Mike treated us right and was a good saleman. I'll be back to Paul Cerame in the future not Auffenberg. I have only owned Ford vehicles all my life buying one used car, 4 new ford trucks, and now a new ford escape so you have to be a big a$$ to literally cause me to leave a Ford dealership knowing I was going to buy a Ford product.

Wheeler941

24 de ago. de 2012

Ben toon was our salesmen. The dealer didn't have the ford edge with the options but Ben found one at another dealer. (good)He had my wife and I come over and commit to buy before the vehicle was brought to the dealership. (bad)He showed us a ford edge that had the my touch system in it even though that was not one of the items we had asked for. He informed us that Our car had the my touch in it and proceeded to spend 30 minutes explaining how it works. My wife really had her heart set on it after that.We then were taken to finance and the finance manager sold us on the extended warranty to be able to protect against expensive repairs with the my touch system. When our ford edge arrived to much our surprise NO MY TOUCH! (bad). When we asked Ben why he had told us ourFord edge had the my touch in the vehicle he quickly explained to us we misunderstood him and that he never said that. (bad) I then asked the finance manager why he pushed the extended warranty because of the my touch and he didn't have much to say also. I then asked for the GM to help understand the situation and he explained to us we must have misunderstood and it wasn't on the sticker(bad)Not one of the employees that worked their offered their apology for their mistake. (bad)After everything was said and done I looked on the counter for the customer review sheet that Ben had out earlier for us to fill out and it mysteriously disapeared. (bad)I then looked at our plates which had 2 months on them b4 they expired, the dealer transferred plates instead of ordering new ones! Why!They only had 2 months left on them. I asked Ben why he did that and he explained to me that this whole transaction with me was just a price thing and walked off. (very bad)I do not recommend buying anything from this dealer until you have actually seen, touch, and feel confident they are not able to lead you astrayBefore your purchase.

Nathaniel_S

14 de jun. de 2012

My over all experience at Auffenberg Ford North was very pleasant and enjoyable. I was very satisfied with the lengths my sales associate took to find the right vehicle for me that fit my needs and that was in my price range.

lastfordever

30 de mar. de 2012

I would never dream of buying a car from this dealership based on the experience I had when I broke down while traveling through their area. Not only did they hit me with an exorbitant bill, less than 500 miles later I found myself at another Ford dealership needing the same repair. The other dealership made the repairs at less than half the price, and in half the time. I asked Auffenberg Ford North to adjust what they had charged me, but they chose not to help. I believe they are rip off artists!

Sandies car

6 de mar. de 2012

I was very pleased with the good service Bobby gave me.I did not feel like he was trying to take me to the cleaners and he really came across with what type of used car I was wanting to buy. I had been to many dealerships before I stopped and talked to him, some of them I would just turn and walk away from, Bobby was not fake and I am planning on going back.

Charlie P.

26 de feb. de 2012

After some negotiations, Mr Mitchell and shook hands on a deal. He even wrote down on the hand written contract "One Key" which he stated was for the third set of keys, which we had shaken hands on.Now, after the check is written, he is claiming that this is againsy the dealers policy, so what he shook hands on is void.Other extras that we agreed upon are not forthcoming, either.Very bad experience, feel very much that I was lied to.Will not deal with this dealership for car purchase again, and will tell family, freinds, and complete strangers.

votrian

7 de ene. de 2012

We were always greeted with friendly faces. Our salesperson, Vicki, was very easy to work with. I never felt talked down to because I was a female trying to get the best deal. After the deal was done and we were waiting for our turn to sign papers, Vicki sat with me the whole time and talked. She took her time showing all about my new Focus and it's bells and whistles....I may be in a few times to see if I am forgetting anything! I was very happy with my experience at Auffenberg.Thank you,Denise Votrian

Loadmaster

6 de ene. de 2012

Shaun did a great job for us in purchasing a new car. We set up an appointment to meet with him and told him what we would like as in the package of the vehicle, engine size, color, and the price we would like to pay. Shaun went out of his way to look up the vehicle and pass the price of the vehicle to his manager. Within 10 minutes he was back with the vehicle and the agreed upon price of the car. When the car was delivered, Shaun came in on his day off and delivered it to us. It was late at night and he stayed to show us all the features of the car. It was the best experience I had in purchasing a car.

JoyMB

5 de ene. de 2012

I appreciated Bobby Mitchell in helping me with my new purchase. He was friendly and I did not feel like I was being taken advantage of. I would recommend Bobby for anyone purchasing a new car.

aeilers

3 de ene. de 2012

After agreeing to a price over the phone and arriving with a check the next day I was told that the price would not be valid and there would be financing fees, even though I was not financing the car. I ended up with the car at the agreed upon price after talking to three people and waiting over an hour. Overall a terrible display of business integrity.

kenws6054

2 de ene. de 2012

All previous service was prompt. Service Staff was friendly.The new car purchase went smooth, no surprises. Everything was done as promised.I was very pleased with the prices.

Schatzes2301

31 de dic. de 2011

Ny experience at auffenberg ford north far exceeded expectations. The sales staff was friendly and courteous. I received a fair price for my trade in and the selection of used cars quality cars was better than most dealers in the area. However, the salesman Bob Uhrig is what made the whole experience worth it. He went far and above what most salesman would even consider doing. To sum it up, I would definitely by my next car from auffenberg.

Pace1963

28 de dic. de 2011

This is actually our third used vehicle we have bought from Auffenberg Ford. The quality is always superior and the pricing is fair. They have always given us a fair value for our trade in. Vicki has been our salesperson from the beginning and poor Vicki, we have even called her at home if an issue has come up. She is very thorough, courteous and professional. She always handles any issues rapidly. During our last purchase, Vicki was swamped, so rather than have us wait, she asked if it was fine to have Bobby (don't know his last name) tend to our needs. Which was fine with us. He was very sweet, and professional and took great care of us, just as Vicki always has! We will continue to be Auffenberg clients! Great job Vicki and Bobby!PS. We always enjoy working with Anthony in your finance department, too! Congratulations to him on the birth of his child!Sincerely,Rex and Patricia Pace

lgctwin

19 de dic. de 2011

Car was not inspected properly. Had to have items replaced. Reimbursed but inconvenient. Had to pay for inspection to get registration. Not reimbursed for that.

kpwalt

13 de dic. de 2011

We found the Auffenberg Ford sales personnel,sales manager,Aaron Paton and sales person.Vicki Robison, were very knowledgable and helpful in helping us select our new Ford Edge.We did not feel any pressure from Vicki Robison to buy but felt she was very helpful and knowledgeable through out the sales process.I will request Vicki when we buy our next car.Ken Waltermire

bweier10

5 de dic. de 2011

Everything was great. I could tell right away that Shaun was knowledgeable and willing to do whatever it took to make me happy. He did not pressure me and answered all of my questions and concerns to the fullest.

Keithgbodyman

2 de dic. de 2011

Worked with Shaun from start til end........ I was a Internet shopper, we messaged back and forth for a few days......... He did a great job....... Thanks P.S. I will recommend your dealership if I know of someone needing a car........

chadholl

22 de nov. de 2011

Shaun was a great salesman to deal with. I drove over 200 miles to purchase this truck and can tell you it was worth it. Thanks Shaun.

Sam Scinta

18 de nov. de 2011

I recently purchased a 2011 F-150 from Auffenberg Ford (O'Fallon). My sales person was Shaun Stinnett who I've had the pleasure of working with before earlier in the year during the purchase of our 2011 Ford Taurus. During the sales transaction of the F-150, Shaun immediately made me feel welcome and recalled many of the details of previous conversations we had earlier in the year which told me right away, I have a sales person who truly listens to his customers. Shaun made it a point to start taking notes when I began describing my desires for a new truck. At no time did he attempt to push something on me that was out of the scope of my request. He was very accommodating in showing me what was still available in the 2011 models and was up front when explaining that because it was the end of year closeout time, I may not find everything I was looking for. His honesty was very refreshing and his search was relentless until he found the vehicle that most closely resembled what I was looking for. Shaun expended a lot of energy making sure I was happy with my purchase, even to the point of extracting every rebate and discount available to me, making the price even more appealing than what was originally discussed. Shaun works! Shaun was exceptionally professional and at the same time made me feel as though I was his lifelong friend. He made time for me even during his off hours to answer questions and set up appointments. In my opinion, Shaun is the model sales person. This was the fourth new Ford truck I've owned and by far this has been the BEST sales experience I have ever had. The product by far is the best Ford truck I've ever driven. Ford has gone to great lengths to listen to what customers want and they've incorporated that into their engineering. Truly a superior product compared to the competion in all categories. My heartfelt Thanks to Shaun Stinnett. He's a #1 in my book.Sincerely,Sam Scinta

uncleloupy

3 de nov. de 2011

So far I have purchased 4 vehicles from Auffenberg Norht and have dealt with Anthony and Aaron on both occasions. Sales were good, price was excellant and post purchase service and contact have been excellant. while I do not list individuals from the service department they have too have provided excellant car for my vehilces. I would highly recommend, and have recomened Auffenburg North to my friends and recommend them to you for you needs. Everyone helped and answered our questions without trying to sell us on the products. Thanks Auffenberg North team for a great purchasing experience.

cladyt

24 de oct. de 2011

Vicki was a great salesperson who understood my needs and between her and Aaron, they were both willing to work with me and my USAA preferred price. Price was not the biggest factor in choosing this dealership though; it was the friendly atmosphere. I was able to order a car in the color I wanted and both Vicki and Aaron kept me informed of the status as it was being built and delivered. I really appreciate the fact that on the day of delivery to me, the car was already prepped and ready to go. I was in and out of the dealership within 1 hour which was a benefit for both parties as I had things to do and it freed up the Auffenberg staff to tend to other customers. Considering I wanted a spare tire for the car in lieu of the temporary mobility device, Vicki made sure it was ready on the day of delivery also. I would definitely recommend Auffenberg Ford as the place to buy a car.

utklawyr

21 de oct. de 2011

I am extremely happy with my Fusion Sport - Shaun provided me with great advice to consider the Sport over SEL model; I am so glad he did! I wanted to mention that I considered many different makes of cars and decided on Ford because Ford did not take any of the Federal Government's bail out money like the other car manufacturers and Ford's products are superior to its competitors.

davehaney22

8 de oct. de 2011

1) I bought a t Jeep Rubicon and will always drive a Jeep Rubicon.2) All my Jeeps will be bought at Auffenberg and from Shawn Stinnett.Enough said.

thurrn

30 de sep. de 2011

Jason was great to work with. he was personable and friendly through the entire experience, and i truly felt he was working to get the best deal not just for the dealership, but for myself and my interests as well. I went in not expecting to purchase at that point in time, and he continued to work with me until we were able to make something happen, and i got what i felt was a great deal for my vehicle. Would definitely recommend the dealership and Jason in particular to any friends or family looking to purchase.

Rino

29 de sep. de 2011

Our experience has been wonderful. The staff was awesome and our salesman, Ken Carrill was great. Very helpful and saved us money on financing. We hadn't bought a car in a long time and he made it painless!! Thank you!

danied

28 de sep. de 2011

Bobby Mitchell greeted my wife and me at the door with a smile and a warm handshake. While making a decision Bobby offered available options, but he accepted our decision without questions or pressure. While the Mustang was being built, Bobby was in contact with us both via telephone and email keeping us updated on the progress of the car. When the car arrived, Bobby called the same day. I have to admit that Bobby sounded as excited as I was that the Mustang was ready for pick up. When we picked up the Mustang, Bobby made sure that everything was ready when we arrived. Bobby went over all the aspects of the Mustang with me before he let me drive away. As much as I would recommend Auffenberg Ford North to my family and friendS, I would tell them to make sure that they look up and deal with Bobby. Thank you for a great experience!!! BOBBY MITCHELL ROCKS!!!

buzzlebutt

29 de ago. de 2011

On Fri. 08-12-11, I was in your dealership to buy an auto. In the beginning Mr. Stinnett wanted me to sign some papers, which I refused.I had been told by person on net that you had Green Fiesta. When I went to see auto it had moon roof, which I did not want. Mr. Stinnett or someone had brought Fiesta close to showroom. I gave my car keys to Mr. Stinnett and he gave me price on Fiesta. When I told him I did not want Fiesta and could I look at a Focus or some other car, he walked away, came back handed me my car keys and walked away again. I am 79 years old and have purchased dozens or more cars and have never been treated by any sales person any where the way I was treated by Mr. Stinnett.Just as proof that I was going to buy a car, on Sat.08-13-11, I purchased a 2012 Hyundai Sonata from Carl Roesel at Auffenberg Hyundai, a sale that would probably have been a Ford were it not for your salesmans attitude.

Davep47

27 de ago. de 2011

I was totally satisfied with my experience with Auffenberg Ford North. Bobby Mitchell when above and beyond to insure that my experence with the dealership was to my satisfaction. I had my old truck in shop for repairs and was thinking of trading it in ,I talked to Bobby Mitchell about a new truck prior to this. He cam to my house picked me up and took back to the dealership when my truck was ready. I talked to him about a new truck and he made sure that I got the truck I was looking for and took care of everything for me. I was very impressed with the way he handled everything along with all the staff at that the dealership. jason in finance took care of my financing, explaining every thing in detail to me.The dealership did a truly outstanding job and would recommend them to others looking for a new car or truck.

jimnmona

26 de ago. de 2011

Great working with Ben...could not find the right car locally so he and Sean helped with an on-line order..car came in early and completed deal including previously worked out trade-in and were on our way in our new Focus. thanks

jtboore

17 de ago. de 2011

From the initial hello and handshake to the deal is final handshake, this dealership was top notch.Our salesperson, Bobby Mitchell, made our return to Ford products fun, easy, and exciting.We pulled off a double trade with a double purchase.In these tough economic times, both parties got what they wanted out of this experience.I highly recommend Auffenberg Ford North, and especially Salesman Bobby Mitchell!Thanks.

LoriLynn57

14 de ago. de 2011

I live in St. Charles, MO and was referred to Auffenberg from a friend. It was only a 45 minute drive and was well worth it! Ben was knowledgeable of the products they had to offer inside and out, explained the features in detail, answered any questions I had and made me feel comfortable about my purchase. Anthony in finance was amazing taking the time to walk through my purchase and documentation in simple speak. I've never felt so taken care of during an automobile purchase from start to finish. Auffenberg and their staff have my purchases in the future!

kgraham7980

13 de ago. de 2011

Great buying experience! Everybody was very knowledgeable of the product and operations of the products. I was very informed. I will buy again and again from Auffenberg Ford North. Great people from the beginning of the sale to the end when we drove our new truck off the lot and were completely satisfied! Thanks to Auffenberg Ford North.

jlbanks20

15 de jul. de 2011

We received excellent service. Not only did Vickie show us a variety of vehicles, she never tired of us asking questions and always answered them or found an answer for us. Vickie and the staff were always smiling and seemed happy to serve. We have now bought two vehicles at Auffenburg Ford and when my son starts looking for a new car, will considered a third vehicle. Thanks for everything.Joe and Lori Banks

grandpaj

9 de jul. de 2011

Bobby Mitchell did everything he could for us to make us comfortable with our experence with Auffenberg Ford. I have been a Ford person for 25 years. Bobby just made sure that I will be for the next 25 years. There was a error in the paperwork. He called me at work and asked me to come in and redo the paperwork. The mistake was in their favor. It was corrected and the it was in my favor. Some dealers would not have said a thing. Thanks Bobby

caspro8

23 de jun. de 2011

This was the best experience I've ever had buying a car. Bobby was not pushy or overpowering like too many sales people. I despised buying a car from a dealership because of sales people. But now, I'd definitely give my business to Bobby in the future. If he were to go somewhere else, I'd find him and make sure he got my business. I'm so comfortable with working with him that when my daugther was looking to buy a used car, i contacted him and asked him to help her look at cars. I wanted her to see a good sales person. so no matter where she went, she knew what a sales person should be like. She ended up buying a used car from him. I can't thank you enough for having him on your staff.

JOHNWELGE

23 de jun. de 2011

I FOUND THE CAR I WANTED AT A GOOD PRICE AND WAS TREATED WELL AND WELL INFORMED OF ALL THE FEATURES OF THE CAR AND ALL OTHER INFORMATION I NEEDED WITH THE PURCHASE. I WILL RETURN TO THIS DEALER AGAIN AND TO MR.STURMA.

jmnewbold2

10 de jun. de 2011

Paul was very attentive and helpful. He showed me a variety of cars and different options, and was very good at walking me through all the functionalities of the car making sure I had a good understanding of all options that came in the car.

dded23

3 de jun. de 2011

I appreciated the committment Paul had to finding me a car. I was undecided when I left the lot the first time, but he kept searching for a car that would suit my needs and made several return calls to me. He has called me since to make sure I was still happy with my purchase and had some ideas for an upgrade which I told him I would be interested in doing a year or two from the original purchase. Kudos Paul!

Road Warrior

1 de jun. de 2011

Auffenberg will rip you off on service. Their service department told me I needed new ball joints and wanted to charge me $900. I took it to a dealer I trusted in St. Charles, MO and the technician expanined that there was nothing wrong with the ball joints, in fact they were quite tight. The only thing I needed was a little grease on the joints and bushings to get rid of a creaky noise. That did the job. The dealer only charged me for a fron end alighment, which I thought was a good idea. The correct dignosis saved me $800. I will never take my car back to Auffenberg. Their customer service is sub-standard, they rarely have any parts in stock, and they close earlier than most Ford service departments.

AEUofI08

18 de may. de 2011

I originally ordered a new '12 Mustang from the dealer on the 18th of March. My first month experince with this dealer was actually rather poor, however after that first month (while I was waiting for my car to be built) my salesman there was fired for good cause. That's when Paul Sturma took over my order. Paul was a welcomed relief from the negitive experience of the process. This was my first new car purchase so I was somewhat nervous about it, but Paul took the time to assit me in the process. He was very friendly and understood (and simpithized) the expereience I had with the previous 'tool box' salesman. My overall experience with Ford North was great, and I would totally go there again. To make things even better Paul is still working with me to get some rebate information squared away. Great job Auffenberg Ford North.

ikthuringer

11 de may. de 2011

Both Bobby and Vicki quickly determined what car I was looking for and what I wanted on it. In no time at all, I was able to test drive the vehicles and they were very patient with me as I haggled with the price. They also made sure that I was comfortable and got acquainted with what Auffenberg offered by way of departments.

bobandjan

20 de abr. de 2011

Zachary continued to work with us until we could agree on the terms of the deal even though it took a couple of days, he was patient and friendly. When we returned to finalize the deal Zachary was busy so instead of us having to wait Jason helped us explaining everything thoroughly and then turn us over to Anthony to explain the details of the financing andto sign the papers. The truck was cleaned the tank filled and ready to go when we finished.I would say all in all a great experience. sincerly Bob and Jan Howard

novosel

4 de mar. de 2011

We just purchased our 2nd vehicle from Ben Toon at Auffenberg Ford. We are very pleased with the service that we receive and highly recommend Ben and Auffenberg Ford to anyone looking to purchase a vechicle. Thank you Ben for all your time and patience with us!

nberkel

1 de mar. de 2011

Shaun was super helpful and very friendly the through the entire sale process. Went out of his way to find me the right car and put up with my ocd. Answered calls and texts even if he happened to be off work. Very helpful with pricing and met my demands. Great experience!

luvnjc247

24 de feb. de 2011

Jason met us before we even entered the building and introduced himself. He was very friendly and seemed sincere in his desire to help me buy the right car for me. I was interested in the Ford Fiesta, and Jason showed me the ins and outs of the vehicle, not lacking any detail. He recognized the fact that I was comparing several vehicles, and took me to see (and drive) all of them. Jason spent a lot of time making sure I got the car that I wanted as well as the best deal on the car. I appreciate all of his time and effort, and will be referring him to everyone I know!

jnovak

21 de feb. de 2011

We have been researching to buy a Ford Raptor for about a year, and are ready to buy. We were contacted by George Slaughter internet sales for Auffenberg.He told us he had the truck we were looking for at his dealership. He spoke to us on the phone and also e-mailed us a quote (we still have it) of $46,111 if we would come in and purchase the vehicle. This was a good price so we decided to drive the hour and 10 minutes from O'Fallon Missouri to purchase the vehicle. Long story short, when we arrived to purchase the truck, the manager sent a salesman out with a quote on a yellow post-it note with the "sticker price" on it of $50,8xx, (I forget the last few numbers). He told the salesman to tell us that he would not honor the quote from George Slaughter, and that he has been turning down offers from other dealerships for this truck. We wasted time and money to be treated so poorly. We can pay sticker price 5 minutes from our home. This is a very unethical business practice and in my opinion, should be against the law.

yvonne.knowles

18 de feb. de 2011

Had a great experience with Larry Breece. He kept in contact with me from the time I hit send on the computer when I picked the vehicle I was interested in. Everyone that I worked with was really friendly and the guy that did the finance part was really helpful in finding us the best deal when it came to payments. The trip took a little longer than anticipated, but i love my new vehicle, so its well worth it! thanks Auffenberg Ford!! My family will now fit comfortably in the new ride with style!

jringkamp

11 de feb. de 2011

Initially had some problems with my financing agreement but the dealership stayed in contact with me once they were made aware of the problem and made sure that they resolved the issues I had. Overall I'm happy with the purcase of my new Ford Focus.

dawg303

5 de feb. de 2011

Our whole experience was fantastic. A family member recommended this dealership and we couldn't have been more satisfied with the results. Everyone treated us very well. It was nice to shop for an automobile and not feel pressured. I would recommend this dealership to anyone.

cmkeaveny

4 de feb. de 2011

I knew what I wanted and they didn't try to upsell. It was the most painless car buying experience I have ever had. The salesman, Andy Gildehause, was a particular pleasure to work with. They spent time showing me how to use features of the car after I had made the purchase and continue to be pleasantly responsive to any inquiries I have.

TWin0124

28 de ene. de 2011

Jason was outstanding!!! He was straightforward and honest. He did everything in his power to get me in a new car while still being honest. I can't remember his name but the guy who I signed my contract with was so nice and he worked with me and I an very grateful for them. Thank you guys!!

sucu

28 de ene. de 2011

This is the second car that we have bought from Paul Struma. We were thrilled to see him at Auffenberg when we stopped in last month to research cars. We looked at Mazdas, Toyotas, Chevys and Fords. We returned and purchased a new Ford from Paul. He was friendly, knowledgeable, and thorough. We would recommend Paul and Auffenberg to anyone interested in purchasing a vehicle.

amo62223

27 de ene. de 2011

My husband and I decided, at the last minute, to buy a new car. When I called Shaun, he spent a great deal of time over the phone explaining our options, both with financing, and packaging. No matter how silly my question was, he answered it clearly without making me feel like it was a silly question. When there was some part of my new car package that I wasn't sure about he would offer and explain different options and help me make my decision. After I knew everything I wanted in a car, including the color, my husband went to Auffenberg North to actually buy my new car. Shaun was so great with Craig...even going so far as to talk my husband into the black car I wanted instead of the blue one he wanted. He was even able to recommend a few people to do some specializing to my car so that it would fit my personality. I LOVE MY NEW CAR!!!!!!! Auffenberg gave my husband an AWESOME deal on my car too...even helped us pay off our Durango so that we could afford the new car payment. If we ever get around to buying yet another new vehicle (maybe a new work truck for my husband) we will be going to Auffenberg to get it. And when people ask where my new, sexy car came from I tell them to call Auffenberg North and ask for Shaun Stinnett cause he will get them out of there in a great, gorgeous car for a great, gorgeous deal!!!!

Gerry Frederick

27 de ene. de 2011

Our salesperson was Bobby Mitchell.We really liked how he went over the operation of the vehicle with us in detail. The Fusion has some great features and it meant a lot to us that Bobby took the time and patience to help us understand them. Also we will probably use your service dept. as long as the price is reasonable and we're treated like we were with Bobby and the finance dept. (it was late and we were treated nicely).Thanks for making the purchasing of our car a joy.Gerry and Cheryl Frederick

yesman

26 de ene. de 2011

We visited 4 dealerships before we went to see Paul and we worn out. Once we got over the distrust that the other dealerships instilled he worked with us to get in the price range we wanted in the car that we loved. This should have been our first stop not our last.

Janet Lerch

25 de ene. de 2011

I purchased my new Ford Fusion from Vicki Robison at Auffenberg Ford North and would recommend Vicki and Auffenberg to my friends and family. Vicky was very patient. She allowed me to test drive each vehicle and took the time to explain the features on each car. I examined the cars from front to back while Vicky pointed out the various options available. I actually enjoyed chatting with her during the process. This is the second vehicle we purchased from Auffenberg and probably won't be the last.

rmorgan1305

25 de ene. de 2011

I have bought many new vehicles but this was the first from this dealer. I must say I was treated with great respect and not pressured in the least. They were more than willing to answer my questions let me decide on what I wanted instead of what they wanted to sell. Bob Mitchell was a breath of fresh air in a sometimes pressure filled environment. Thank you all for a job well done and I will recommend you to family and friends.Bob MorganEdwardsville, IllinoisJan. 25, 2011

agr_reilson

21 de ene. de 2011

My salesmen Bobby Mitchell is on top of his game, and is highly energetic about his craft of selling vechiles. Not overly pushy like some salesmen when it comes to buying a truck, which was a huge plus for me. When making a purchase of a vechicle the last thing you want is some guy pushing you into a truck that you dont want, considering that you will be making the monthly payments over the next couple of years, not him.

TrishBusch

20 de ene. de 2011

Initially I contacted you by the internet. After reviewing my information, leaving voice mails, and not returning my calls, was told by the internet manager they really couldn't help me. Drove by lot to look at inventory, met Ray, said he could help me. Very nice. Looked at trade said we could make a deal and I test drove several SUV's, then picked out a Mercury Mountaineer. Good price, solid buy. Signed a paper that said "Yes, I would by the truck if my payment wasn't over $339." Heck, yeah, I thought and felt good about it. I can afford that after getting back on my feet. My trade was paid for. After several days of getting documents together for the finance company, I was told to come in and sign. Ray gave me no indication anything had changed and said the terms were the same. Imagine my surprise when I went to sign the docs and my payment was for 4 years at at$459. Nice. Really? I asked where my trade was before we went over, because I had some other items in it; Ray didn't know. Finance manager says it's the best deal he can give me. Shocker. Oh, and I will get $50 to refer any of my friends or clients to you if they buy a vehicle. Are you serious?! I feel like an ass and a sucker for even signing, but I needed the truck. Happy to tell anyone the $12,995 price for SUV's, but don't you DARE go without prior financing or pay cash. Better yet, try a different dealer; don't get suckered like me. You could have told me before coming into to sign. Honesty is the best policy. You got my deal, but I'll make sure no one I know goes for a buy. You'd be surprised how many I know and what I do.

readyforspring

15 de ene. de 2011

We looked at inventories online beforehand. This local dealership had a larger selection of the models we were considering. We walked into the showroom after looking at the cars on the lot and was greeted by Bobby. This was a frigid cold Saturday. We told him which car we were interested in and he brought it into the shop where it was warmer. He explained the features, we did a test drive and then we sat down to discuss a sale. Bobby was very friendly and we never felt pressured by him. After almost 4.5 hours we were a little tired when we finally sat down with the finance manager, Anthony. I would not say that it was an unpleasant experience but in retrospect I think it would have made a better impression if he had talked slower and had we felt like we were not pressed for time. We were presented with options and the monthly payment associated with it except there was no presentation of what the monthly payment would be if none of the options were included. The dollar amounts of these options were not disclosed until the documents were drawn up based on our indication of what we wanted. Shame on us for not asking what it would cost for these options beforehand but we were to the point that we wanted to get it done. Overall we would go back to this dealer but maybe make sure we had clearer heads when we signed the financing documents.

jwagner64

12 de ene. de 2011

I had been looking for an F-150 to replace a 2002 SUV that I'd put over 140K miles on. I'd visited a few dealerships previously and was watching the internet as well. I saw the F-150 listed on the Auffenberg web site and the price and features looked good so I stopped by. I looked around a few minutes before Vicki came over and introduced herself. I told her I was still looking around and she said to let her know if I needed help. I found the truck that was listed on the internet and after looking it over, I decided I was still interested and asked Vicki if she could get the keys. After looking over the inside of the truck, I took a test drive and decided the truck was what I was looking for. Vicki took me inside and I filled out the financing paperwork. I got a good interest rate and a reasonable trade in amount for my 2002 SUV. I'm now the owner of a 2008 F-150 King Ranch. I'm very pleased with the truck. I had an unexpected trip come up so I ended up driving the truck from IL to Atlanta and back. Very nice ride.Overall great experience at the dealership. Vicki was very helpful and got answers to any questions I had. This is how a car buying experience should be. Thanks.Jim Wagner

SusieG24

12 de ene. de 2011

Very friendly staff. Shaun was great to work with. No pressure at all. He made sure I was satisfied with the vehicle I purchased and gave me offered any options that I wanted in the vehicle. I felt welcome as soon as I walked in the door. Great people.

kenws6054

12 de ene. de 2011

My first trip to this dealer was to compare models, features, color etc.I was meet by Roger Simkins, he was helpful and friendly. He did not push me to buy anything, just offered assistance if I needed any. The dealership was well stocked and clean. I ended up buying and was very satisfied with the price.Kenneth

kurt1946

28 de dic. de 2010

Paul was very helpful in the selection of the vehicle. He worked hard all day to find the particular color and style. He was truthful and did not try to pressure the sale. While buying a new car is somewhat different than a used car, nevertheless, he came as close to perfect as it is going to get. We have had numerous compliments on the car at random locations, from gas stations, shopping parking lots and even one person that walked across a busy highway just to see the car and ask questions. This car is a powerhouse, I just love everything about it. If I were asked to change one thing, I really don't know what it would be. I am 64 years old and have traded cars and trucks all my life. I work on my own vehicle when I can and travel a lot. This is the best car I've owned yet and that is to say it is better than the Lincoln Continental that was a great car, this Taurus is just a step better.

mmehelic1

30 de nov. de 2010

Great Experience! I felt so comfortable with my salesman Ben Toon. He listened to what I wanted and took the time to find the vehicle I was looking for. The finance manager Anthony Brinker and Manager Ron Cannon were also very helpful in making my purchase. I recommend my salesman Ben Toon to all of my family, friends and coworkers.

ruhrig21

29 de nov. de 2010

Buying a car at Auffenberg is easy and painless. Ben Toon was our sales rep. Ben is very friendly and knowledgeable about all types of cars. He would come in early or stay late just to help us. After the sale Ben made sure he helped us understand or car inside and out. He still to this day is calling to check in on us. All the employees at Auffenberg helped us in any way. We love our car and will be back soon. Thanks again to Ben,Aaron, and the rest of there team.Bob & Amanda

kymcdaniel3

20 de nov. de 2010

Justin worked really hard to make sure that I got a car. He stayed in constant communication with me, he informed of everything that was going on during the process and even after I got the car he still called to check up on me to make sure that I was satisfied and if there was anything else he could help me with. He was awesome and I felt like he really cared about what I wanted. He listened and was very attentive.

durdenk87

18 de nov. de 2010

A big thanks to Zack for making this such a a painless experience for me. I was very impressed with his knowledge and throughness about the vehicle I was interested in. With his expertise, he will do very well in this field of work. He was very patient and didn't push me into anything. Thanks again Zack for the pleasant experience! It was also very nice to work with Anthony. He was a delightful man that talked to me as a person and not as a customer. I found it more comforting talking to him after all the money I was about to spend on a vehicle. Thanks Anthony!Overall I was truly impressed with the whole car-buying experience from Auffenberg Ford. I would highly recommend working with Zack and Anthony for anyone interested in purchasing a new vehicle.

pbarnhill

17 de nov. de 2010

Overall we had a great experience! Our salesman Ben Toon took the time to listen to what we wanted and found the car that we were looking for. Sales Manager Ron Cannon was helpful in locating the car that we were wanting. Once we met with finance manager Anthony Brinker we were happy with our purchase. Anthony explained the warranties and all terms of the loan which made the buying process go extremely smooth. We will continue referring our friends and family to the dealership.

clarkjohn49

16 de nov. de 2010

Auffenberg Ford is a dealer you can trust. They did what they said they were going to do and on many fronts. Installation of a bedliner, financing, follow-up quality checks etc.etc.. The sale itself went as painless as one could hope. The typical back and forth with the guy behind the big curtain was not as mystical as dreaded. I would recommend this dealer to anyone.John Clark

cja23

15 de nov. de 2010

The whole process was great! Ben really cared that we got the car that we wanted at the price that we could afford. The sales manager Ron came out and went over the Car Fax with us and explained everything to us and and the Finance manager Anthony went over all the paperwork and answered all the questions we had, it was great! This is a very comfortable place to buy a car.

ronburns

20 de oct. de 2010

The service I received during my search for a new truck was made very pleasant when I was assist by the above mentioned personnel. Auffenberg Ford North should be very pleased to have these great employees. I'll definitely refer the dealership to my friends and family. Thank you Auffenburg Ford North,Ronald E. Burns, Sr.

millskc

21 de sep. de 2010

These guys are GREAT! They found the car I wanted even though it wasn't on their lot, and got it for me that same day! They did all the dirty work for me as I was under a deadline in order to qualify for a GREAT Ford Rebate & excellent service contract. My second vehicle purchase from these guys and I will come back again!

novosel

20 de ago. de 2010

Ben Toon was the best! He helped us find exactly what we were looking for and got us an awesome deal. The Sales Manager, Ron Cannon, and the Finance Manager, Anthony Brinker, were both very friendly and helpful as well. We will recommend Ben and Auffenberg to all of our friends and family.

swebr3

3 de jul. de 2010

I would have to give Jason Hall big KUDOS for all the help and patience he had with me. I gave him a set amount that I could afford and for the most part they were able to get me there, which I appreciate. I explained from the beginning that I was looking everywhere and where ever I could get the best deal for what I was wanting I was not going to hesitate to go somewhere else. Jason worked very well with me and did not give me any false hope. He new I was adiment on my price so for that I have to thank him. He was very helpful and knowledgable about the vehicle I was looking at and went the extra mile or 10 to show me everything in the car and to get things set up for me which he did not have to do. Next I met the new car manager and I apologize for not remembering his name, he too was nice and helpful. Again I'm sorry for not writing alot more about him but I didn't deal to much with him face to face.Then we get to the finance guy again I don't remember his name either...well let me tell you, I was not impressed one bit. Just because your a fast talker doesn't mean people are going to trust you any better. Instead you make it harder for people to understand you, but I'm sure this is what you're shooting for. Why must you insist on pushing items when a person tells you what they can "afford" do you try to sell them anything else. I will have to say that he did give me a little break on the autobutler but when it came down to the gap insurance he could hardly take no for an answer, and couldn't believe that I was turning it down. Of course he had to keep trying to sell it, like talking even faster would make the deal sound that much better. Just an FYI to him...a person can only afford what they can afford why do you think this country is in the shape it is when it comes to purchasing items that you need to take a loan on.Overall I guess in a nutshell I would refer people there but only to deal with Jason Hall and maybe even the new car manager but as far as financing??? I would hope there is another person that does that same job there.

econnors

2 de feb. de 2010

I had been to Auffenberg Ford North before trying to purchase a vehicle. The first time I swore I would never go back, and this time I mean it. Their salespeople are always willing to open their arms to you when you show up at the dealership, but many times they offer false hope, at best - especially in negative equity situations.The past time I went to Auffenberg Ford, we wanted to purchase a Ford Edge. The salesman directed us to one in particular, a black 2010 model, which I actually loved. We spent most of the evening at the dealership trying to work out all the paperwork to get the car. BIGGEST MISTAKE ON OUR PART: filling out their application even though we had our own financing. However, we had put trust in our salesman and the dealership as a whole to get the deal done. We had already explained the conditions of our preapproval to them and they were confident they could make the deal happen - so confident they even let us take the vehicle home for an overnight test drive with a promise to return around noon the following day.When we returned, we waited for at least 1.5 hours (we had a bad feeling since the paperwork had not already been completed before we got there) before we were told that the deal could not be done without putting down a substantial amount of money - based on the preapproval we were given. Keep in mind, they already knew exactly what our preapproval was - it was more or less an issue of making the numbers work to fit with us putting down the amount we had agreed upon (based on our negative equity - which we fully explained the day before). The finance manager proceeded to lecture us on how we should make better financial decisions, etc., which I though was pretty rude. Needless to say, we left without the car that day.The next day, I received an email from our credit monitoring service saying that my application had been pushed to 10 different banks - despite me telling them specifically that we had already secured financing (and the sales rep told me that only a soft inquiry would be pulled on our credit). To top it all off, I called the finance manager immediately and left him a voicemail message. This was 4 days ago and he has yet to call me back. Don't believe ANYTHING the reps at this Auffenberg store tell you. You can't trust them as far as you can throw them.