DrRudy

21 de nov. de 2014

I shopped for quite a while before deciding to get an Audi Q5. My salesperson was Chris and she was the best I'ver ever had. The service manager was DeDe who makes everything happen after the sale. Both ladies were exceptional and were a the major factor in my purchase selection of this dealership for this car. Best experience I've had.

ellen.oconnor.conde

20 de nov. de 2014

Easy to deal with, really helpful and knowledgeable. They honored all aspects of the deal and worked to provide best finance rate. Bob was great on the paperwork as well.

Dficco

20 de nov. de 2014

I have purchased two Audi's from Chris and Henry. I originally bought an A4 with a manual transmission and recently got married so needed a bigger car with an automatic. I got another great deal on my A6 and the buying experience was top notch. A great car at a great price coupled with superb service. I highly recommend Audi Columbia!

tedfmar

17 de nov. de 2014

This was our third new Audi and each time we dealt with Chris. She has been great overall and I would recommend this dealership. We purchased a 2015 Q5 last week and traded in our 2014. Trade price was fair and Henry closed out our deal and was very friendly and fast. De De does a wonderful job in service and it is just a nice place to buy an automobile in a low pressure situation. Chris is honest, no pressure and a real pleasure to work with. Highly recommended if you are looking for an Audi.

sharp1234

11 de nov. de 2014

We are so impressed with Audi and Audi Columbia that we just took delivery on our fourth Audi in three years! Weve had the total car experience in purchasing and owning two Q5s, one A4 and one A6. Chris Arthur, DeDe Kinney and their entire team of highly capable, responsive service professionals have earned our highest recommendation. Attention to detail is fundamental here and so is their genuine interest in their customer. An extraordinary vehicle manufacturer paired with an exceptional dealership equals happy customer.

Obacher

7 de nov. de 2014

Chris Arthur sold my wife a new 2014 Q5 in January and the entire sales experience was impeccable. The product was great and they priced the cars as if they wanted your business not a negotiation. As the Q5 was our first Audi the entire staff came out to welcome us to the Audi family, very cool. On July 30th after months of talking about it Chris priced out a 2015 S5 Coupe for me and I ordered it that day. I picked it up this week! They do sell a great product, but the differentiator is the people and the process. I always felt that we were trying to make the same thing happen, even with trade-ins - the best car buying experience of my life and I have been through many. Do yourself a favor stop by and meet these folks. First class.

adamschanz06

4 de nov. de 2014

One test drive of my new Audi A4 Quattro with Chris Arthur and I was sold. Her knowledge, professionalism, and attention to detail is unmatched. I can honestly say it was the best car buying experience I have ever had and I would recommend Chris Arthur to anyone. The price was unbeatable too!

sthobby

2 de nov. de 2014

I drove 3 hours to purchase my new Q5 from Audi Columbia. Tyler Bair was terrific, locating the car I wanted, arranging a dealer swap, streamlining the purchase process to less than an hour, and spending another hour showing me the specs of the vehicle. And like other reviews mention, the price at Columbia Audi can't be beat. Go in and see Tyler and let him make the work easy for you!

barry.stowe.1

24 de oct. de 2014

I custom ordered an S6 from Audi of Columbia. Got a much better deal than dealerships in Charlotte, Raleigh and Greensboro. Chris Arthur made the process a breeze and kept me up to date throughout the process with calls and emails. Best experience I have ever had purchasing a vehicle!

djm29492

26 de sep. de 2014

Bought my pre-owned Audi A4 from Tyler, great buying experience, will definitely look for cars there again based on this purchase. Tyler was great to work with and knows the product very well.

JfiveJeight

18 de sep. de 2014

I found an Audi I wanted at their dealership by internet as I am not in South Carolina. We coordinated the final price and me selling my current vehicle locally within 24 hours. I made a substantial down payment over the phone with their sales manager. I even faxed a copy of my license and insurance info at their request. The plan was for me to drive a one way rental to them and pick up the Audi in 3 days. On day two, the sales manager called and said SORRY- we sold the car to someone else. I am stuck with a nonrefundable rental car and a family with kids and no transportation! After repeated phone calls and voice mails left for the general manager, I have never heard back form the dealership. What a shady organization. Never waste your time and money with this dealership that has no morals or dignity.

TPMurdoch

11 de sep. de 2014

My wife and I recently purchased a 2014 Audi Q5 from Columbia Audi. Chris Author made purchasing the new car a seamless experience. I was able to do most of the research, negotiating and purchasing via email. Did all the negotiating on a Monday morning and My wife and I stopped in the dealership that same evening and drove away in our new Q5. Chris had everything ready for us when we arrived and that solidified the fact that we made the right choice when selecting the vehicle as well as the dealership. Highly recommend Chris Arthur and Columbia Audi! We will be purchasing my next vehicle through Chris later this upcoming year!

PaulaRochaDuke

13 de ago. de 2014

This was my second purchase and once again I had the best experience with Audi of Columbia, thank you very much to Chris for make it possible again. Very satisfied.

Larry NC

1 de ago. de 2014

We recently purchased a 2014 A5 convertible from Audi Columbia. Chris Authur was great to work with. They did not have the color and features we wanted in their inventory but they went looking and found it for us. We live on the coast about 3 hours away and the whole process was very professional and the best car buying experience I have ever had. We picked up the car and left our trade-in yesterday and everything was ready and the entire process was very efficient. Highly recommend Chris Authur and Audi Columbia.

lrspector

26 de may. de 2014

I recently purchased a 2014 Audi S6 from Columbia Audi. Chris Author was easy to work with and made purchasing a new car a wonderful experience. I live in Charlotte and was able to do most of the research, negotiating and purchasing over the internet/email. My wife and I drove down on a Saturday to test drive and purchase the car. Chris had everything ready for us and it took less than an hour from the time we arrived to the time we left with our new Audi - which I love. Highly recommend Chris Arthur and Columbia Audi.

5speed

27 de mar. de 2014

This was the friendliest and most helpful service I've ever experienced at a parts department. Jamal was honest and forthright about what I needed for my A4. After a comparison of the prices he quoted on parts and installation, I discovered this was the best place to buy from. Thanks for the excellent service Audi Columbia!

Kandy

7 de mar. de 2014

I will never go to a regular car dealership again! The customer service was extraordinary and professional. Everyone was friendly, patient and knowledgeable. I LOVE our new Q5!!!!!

KandySC

6 de mar. de 2014

My experience was very positive and I am already recommending this dealership to my friends. I was treated with respect and everyone was very professional, unlike any other dealership I have been to in the past. I was very impressed and I Love our new Audi! Thank you Andrew, Henry and Tucker, you guys are the best!!!

Miller

6 de mar. de 2014

I had a great experience at this dealership! I saw the car i wanted on line and made an appointment and saw it. We were impressed that the sales person Andrew Darling had taken the time to learn about the car. There was never any pressure to do anything. We went to lunch and they said we could drive the car! That has never happened before. Loved the car and they gave me a fair trade on my car.

Terry

1 de ene. de 2014

Contacted dealer by email and was told the car had been sold but it continued to be listed on cars.com and autotrader.com for at least 3 more weeks. This undermines the credibility of the site.

Rev. James E. Ferguson

30 de nov. de 2013

Everyone is still contacting me to see if I have found what I am looking for.

DonBrand

12 de nov. de 2013

From the moment I had my fist conversation with their internet person, Chad Richmond, the experience was great. The next person I had contact with was Christina Arthur the sales person I was luck enough to be assigned to. Christina was the best trained and most helpful sales person I have experienced over many years of purchasing cars. The next person I came in contact with was Tucker Campion, General Manager, a reason the operation runs as professionally as it does. By now the deal has been made and it is time to go see Henry Sugars. Business Manager, to get the paper work completed. Henry was ready and also very professional. While this may sound like I have an interest in this business I am only stating my experience with Audi Columbia and would have no reservations about sending a member of my family to purchase a car from them. A special thanks to Christina for her time explaining the systems in the car and how they worked, a great sales person. I forgot to mention this sale was handled with me living over 500 miles from their store and not meeting these people until I arrived to pick up the car. Thanks Again.Don BrandSarasota, Fl.

AudiFraudSC

21 de jun. de 2013

> i was told by Henry Shuget the Audi of Columbia business manager that;it was; not the dealerships problem. He stated that I entered into the contract with Audi financial services and not the dealership and that whoever told me that his dealership would be able to help was wrong and that I needed to call back and speak to someone else. I asked him if he had a contact number to anyone directly and he said no that he only had the regular financial services number. I then asked him who owned the dealership and he told me Group 1 Automotive, I asked if he had acontact name and number of anyone there who could help and he said he did not that I could "google it". He stated that he would not help me evenafter I pleaded. He also said he wouldnot even get on a call with me to contact financial services; to speak on mybehalf. He said that he would not get involved in something thatwas not his problem.He then told me that I had to leave because he had work to; do although he had another employee in his office socializing with him. I went that day prepared to meet the; obligations based on my fair and reasonable offer. I know now that everything he said to me that; day was false based on reviewing group 1 automotive and Audi USA; code of conduct

Audi of Columbia Unfair and deceptive

21 de jun. de 2013

> i was told by Henry Shugar the Audi of Columbia business manager that;it was; not the dealerships problem. He stated that I entered into the contract with Audi financial services and not the dealership and that whoever told me that his dealership would be able to help was wrong and that I needed to call back and speak to someone else. I asked him if he had a contact number to anyone directly and he said no that he only had the regular financial services number. I then asked him who owned the dealership and he told me Group 1 Automotive, I asked if he had a contact name and number of anyone there who could help and he said he did not that I could "google it". He stated that he would not help me even after I pleaded. He also said he would not even get on a call with me to contact financial services; to speak on mybehalf. He said that he would not get involved in something thatwas not his problem.He then told me that I had to leave because he had work to; do although he had another employee in his office socializing with him. I went that day prepared to meet the; obligations based on my fair and reasonable offer. I know now that everything he said to me that; day was false based on reviewing group 1 automotive and Audi USA; code of conduct

mccreight

6 de may. de 2013

Chris Arthur did an outstanding job for the 2 weeks we were shopping for an Audi Q5. We made to 2 visits to the dealership and decided on a color they were not able to locate for us, so we drove 100 miles to another dealer ready to purchase the car and then after being at that dealership for only 20 minutes, decided to drive BACK to Columbia to purchase from Chris. She was great and we look forward to a long term relationship with she and Audi Columbia. We could not have been more pleased with our decision. Henry was also very helpful and followed up with us as well.

DavidMcB

1 de may. de 2013

Audi of Columbia South Carolina is a dealership without ethics and morals. Jason Branham and David Houser sold me a car that had been in a terrible accident, rebuilt, repainted and sold as a "clean one-owner car"...... they even had the Carfax to prove it! Lies, lies and more lies! This car was driven one day before breaking down, then towed to another Audi dealership. The other Audi dealership said this car should not have been sold at an Audi Dealership and probably should not have put back on the road. The accident was so bad, the seat belts just had to be replaced because they were so stretched, they would not longer retract back into the sidewall of the car. Anyone thinking about buying a car from this place should run away or at the very least, take the car to a reputable lot to have someone else check out the car! Audi of Columbia can not be trusted. After I contacted Audi USA about the business practices they had, Audi said they do not approve of their actions, but they can not do anything about it because they are a "partner dealership", and they can only reprimand them? As for Jason and David, shame on both of you for being the kind of used car salesmen that punch lines are written about..... This car is not a one owner, it has had more than slight paint touch up, and it was much more then an electrical harness that has gone wrong with it. This car is under warranty, and Audi said none of the parts that had to be replaced were covered. I know that when you read this, you probably will not care, but maybe after you have read a few hundred of these.... it will probably sink in that what you did was wrong and immoral. ****Buyer Beware of Audi of Columbia **** They sell cars that have been in severe accidents, rebuild them, and sell them as "excellent clean cars". My car was in such bad shape, even the roof had bondo in it!!! How bad does an accident have to be before they have to bondo the roof...???? Shame on you Jason Branham, David Houser, Audi of Columbia, and Audi USA for being coconspirators in a plot to defraud customers of their money for cars that are not in the condition they are promised.

Leroi5

2 de abr. de 2013

I was in the market for a new car and decided on the Audi A6. Then I started checking prices and such with various local dealers. I found the local dealer in the Charlotte area to be not to helpful on price and the sales representative while nice was not very knowledgeable about all the specific features of the car. I gave the local dealer the opportunity to compete with what I was seeing online and was told that MSRP is MSRP and that there must be something wrong with the car. The typical run around that I expected and further contributing to my anxiety of the whole car purchase experience. I then called Audi of Columbia and soon realized that I should have just started there first. I was referred to speak with Henry Shugar. He could not have been nicer and worked with me to massage the numbers to get me into the A6. Plus after working with me he then furthered the deal by finding some additional Audi incentives on my trade. He could've kept that to himself but he didn't. When I arrived to the dealership to test drive and make sure I like the car, I was introduced to Chris Arthur. She was extremely polite and knew everything there was to know about the car. We had a lovely test drive despite an accident that stuffed up the traffic a bit. She was very professional and polite. When I decided to buy the car, she helped me with my phone and even transferred by child's car seat from my old car into the new one. In the end, I left with the best car buying experience I've ever had. Everyone was polite and I was comfortable in the dealership. I was dreading the whole experience on the way down to Columbia and with a big smile on my face and happy as a clam. It was a wonderful experience and their follow up to ensure my happiness is superior.

wilsonbriana36

25 de mar. de 2013

I had a great experience at Audi of Columbia. The Staff was friendly and more than helpful. I had been to another dealership in Columbia before choosing Audi and my experience there made me appreciate my experience at Audi even more. The first dealership I went to was only interested in the possible sale. They didn't even offer for me to test drive or see the vehicle I was interested in before trying to run my credit to get me "pre approved." After dealing with 2 sales representatives and them running my credit more than 15 times (without my knowledge), they then told me there was nothing they could do to get my payments and interest rate where I wanted it with any vehicle they had on the lot. At this point I was frustrated and ready to give up my search considering what this particular dealer had told me. I then found the certain vehicle make and model I was searching for online on the Audi of Columbia Dealership web page. I thought it wouldn't hurt to try one last time and I am glad I did. Before even asking about my credit history they offered a test drive so I could get a feel of the vehicle. While on the test drive Chirs was very helpful, friendly and kept the conversation going. It wasn't your typical awkward test drive with a complete stranger. Once we got back and I confirmed that I was pleased with the vehicle, we went through the motions and (with only running my credit 1 time) they met my monthly payment budget with a great interest rate. I drove home with the vehicle I wanted and with a smile on my face. I will be returning to Audi of Columbia in the future and will recommend this dealership to anyone who is looking for a new/used vehicle. Thanks again to all of you at Audi of Columbia! You all are the best out there!

STEVENHIRSCH

15 de feb. de 2013

Best experience ever.Cory Lathrop & Henry Shugar know their product well and make the purchase more a journey in commitment to customer satisfaction.This was my fifth luxury car purchase in my lifetime and I now see what was missing.None of the stereotypical car salesman nauseum here!The Audi product here has been appropriately partnered with educated professionals.We traveled 2.5 hours to see them exclusively because they had what we wanted and for a great price.There were 3 closer dealerships to my home.No regrets and I wouldn't hesitate in doing future purchases at Columbia because my experience was too stellar to be easily found elsewhere,based upon decades of varying disappointments related to car buying.For myself- the negotiation was last priority.It was mutually respectful and painless.Most important was to be left with the truth of buying a quality product from an honest provider.A commitment that has no expiration date.To those looking to buy a car- do your necessary research on the product,options,pricing.If trading your car,research it's value;read dealer reviews.Best wishes!

sayyoung

5 de feb. de 2013

I've only visited the parts department at the Audi dealership and the customer service was awesome. Keep up the great work Jamal. Success is never limited!

xentar1976

18 de dic. de 2012

Earlier in summer 2012, I had purchased a used vehicle from Audi of Columbia and had a poor experience from the sales person (who was new) and the Sales Manager at the time. After a few months of dealing with a problematic purchase, I decided to post my experience.This is when I received a call from Jason Branham, the owner of Audi Columbia. After listening to my side of the story, he asked me a very simple question, "What can I do to make it right?"A very open ended question and he was willing to let me get full credit of my purchased car, without depreciation, and put it towards any car in his two dealerships (new or old). I decided to take him up on his offer and drove the 4hrs to Columbus. The sales agent and I discussed my situation and for once, the car buying experience went as a customer would expect; courteous, personable yet professional, and stress free. He explained the Sales manager I had dealt with is no longer with the company and the new sales agent had retired due to health problems. This was a good sign that the house was being cleaned. After a couple of test drives, we worked to hammer out a deal where I ended up buying a new car instead of an used or CPO. The dealership had worked hard to earn my trust and the finance manager is also a positive asset to the dealership.My experience with Audi Columbia has restored my belief that car buying can be a positive experience where you build a relationship for a long time. I will strongly recommend Audi Columbia and if you have a problem, Jason can be reached easily to help sort things out.Thanks again for turning my situation into something positive so I can look back at 2012 without any regret.

wbwynn

10 de nov. de 2012

Chris and Henry are consumate pros who take care of the little details as well as the big; you will be happy to deal with both of these fine people.

A6 lover

15 de oct. de 2012

Great people, don't always have time to sit around. They make sure when they tell me a time limit they stick to it

A4owner

15 de oct. de 2012

Very nice completely a full package everyone is very respectful

Mblachman

15 de oct. de 2012

Audi of Columbia not only keeps me a customer but leads me to recommend them when ever my friends or family are looking for a vehicle

sicilianu13

28 de jul. de 2012

This was a great experience for me. Plenty of other dealerships I have been to were very pushy and dishonest...the typical stereotype for a car dealership. This dealership, and Chris in particular, made this a great experience. The knowledge, honesty and dedication to delivering the product I wanted was apparent through the entire process. They were always ready to greet me, took me around to meet the service department personnel and made me feel very at home. Would have loved a lower price, but who wouldn't!?!

sportsfan

14 de jul. de 2012

I was very impressed with the Service I received ON my A6. I will return. The Service Manager is great and will take time to explain what you need and follow through.

miriah

8 de jun. de 2012

This was an outstanding experience!! Customer service was top-notch from the beginning. I had inquired about an A4 online and received prompt information online that was not pushy like other dealerships can be. I drove to Columbia from Augusta and I am definitely glad I did. They gave me a great price on my vehicle and the experience was wonderful. Dave and Joe were pleasant and treated me with respect that I did not receive from other luxury dealerships. I would definitely recommend this dealership if you are looking for an Audi.

davidaudi

30 de abr. de 2012

You have to at least call Audi Columbia and Chris Arthur. If you don't you may be paying too much for a lesser experience and more limited inventory.

Audi Lover

18 de mar. de 2012

Couldn't be happier. Friendly staff, very helpful. Will purchase my next Audi from them again. Audi of Columbia use to be awful when owned by McDaniel. Now that Group One owns Audi Columbia, it has become a MUCH more pleasurable experience. Thanks guys.

m2012

14 de mar. de 2012

I had a battery issue with a recently purchased Certified Pre-Owned. It was handled very professionally - exactly what I expect from a luxury dealer. I HIGHLY recommend Chris Arthur and the entire Audi Columbia team. It is a top-notch organization.

willow421

3 de feb. de 2012

I was shopping for a used Audi and found one of interest at Audi of Columbia. The entire process from initial "hello" to "thanks for your business" was very professional and friendly. Both Ike and the business manager went out of their way to make sure that all of my questions were answered. It was evident that customer satisfaction is of key importance to them. Finally, the ultimate sales price was very fair.

KI

2 de ene. de 2012

This was a new car for my wife after 9 Lexus vehicles for her. We had owned two Audis in the past but it had been many years. I drive a Porsche so we are well familiar with the pros and cons of German automobiles and have also owned multiple BMWs and Mercedes. We drive a lot on weekends so we were specifically looking for an A3 TDI due to the claimed mileage. We live in Charleston, SC and tried our best to deal with McDaniels Audi and knew the vehicle would need to be ordered from the factory due to our option needs. The salesman was nice enough but told us when we were ready to order and cut the deal that they could not guarantee that the car would be delivered by end of December when our Lexus lease was up.I contacted Audi of Columbia and dealt with Chris Arthur. Chris was great and she also clicked with my wife during the test drive of an A3 on the lot. We specified our options and got a fair price on the car. Chris kept us in the loop during the manufacturing process and the car was delievered the second week of December as promised. I know cars and Chris understood that a lot of research had been done on our part. She did not always have the answer immediately but got it which was much appreciated. The new sales manager Joe was very nice and Marcus did an excellent job with the closing on the deal. We have not taken the car in for service yet but hopefully will have a good experience similar to Lexus. Excellent dealer so far and I can easily recommend working with Chris Arthur on your transaction. No pressure and a super nice individual.

rcrouchrecovery3

30 de dic. de 2011

I think this was the best car buying experience I have ever had. I have purchased several cars over the years from new to used would used this dealership from now on. The staff was very professional and the cars are top notch.

Tardawg

24 de dic. de 2011

Very pleasant experience. We flew in from out of town and the salesperson picked us up at the airport. No pressure and we love the car. We would recommend this dealership to anyone and wish they were closer to Atlanta.

cecilia78

1 de nov. de 2011

Chris was very professional and it made me feel at ease and not rush. She was very understanding and helpful when it came to talk about my credit and finding out more options to buy the car. She is also very knowledgable about the Audi vehicles, if you ask her anything she will give you her honest answer and opinion if you like. I had an excellent experience working withh her and I will recomend anyone who is looking to buy an Audi to go to thais dealership in Colimbia; they care about the customer and they make you feel welcome a part of the family.

mwicker

31 de oct. de 2011

Chris Arthur did an awesome job! This is the 2nd time we have purchased a vehicle from her at Audi Columbia; keep up the good work!

gomist76

14 de oct. de 2011

The best automotive experience by far! I've purchased two A4's from Chris. She and the rest of the staff are great! If you buy from her and this dealership you'll have friends for life! Most dealerships forget your name as soon as you leave the lot. Not Audi Columbia! Everytime I walk in they greet me by name. DeDe is the person to ask for in service, she is amazing! You will not go wrong buying your next new car from Audi Columbia.

rmarky

12 de sep. de 2011

Everyone at Audi Columbia was extremely professional and friendly. We worked out the terms of the deal in advance of arriving at the dealership and when I arrived, the deal was the same. I appreciate Matt Taylor and his whole team

Robert Hannah

12 de sep. de 2011

Chris Arthur is a seasoned professional who strives to understand and fulfill your objectives for a luxury sports sedan. She communicates very well and often.

sharonQ

2 de sep. de 2011

Very pleasant experience to deal with Chris at Audi Columbia. Good communication. Promt reply all the time. She offered very good price. Highly recommended if you want to buy Audi cars!

archer13

28 de ago. de 2011

My experience with Audi Columbia was a very good one. I attempted to purchase an Audi from another dealership and was essentially given the run around. Issac Deas and the personnel at Audi Columbia gave me what I wanted in a reasonable amount of time. The only reason I did not give fives for 'Quality of Work' and 'Overall Experience' was due to receiving my vehicle later than I expected. Other than that, my experience was Great!!

Sandybrown

20 de ago. de 2011

Great experience! Started looking in Charleston and had an unpleasant visit. They did not want to work with you or cared if you came back. Was in Columbia and no intentions of buying a car that day, just wanted to see what inventory they had with 2012 models. Two hours later we drove off the lot with new car. Chris was awesome to work with and Matt too!

mjmancini

29 de jul. de 2011

I had a great experience working with Audi Columbia and Matt Taylor. He was a great sales person to deal with - honest, helpful, and thoughtful!

tmcgreg

19 de jul. de 2011

My experience from beginning to end was beyond pleasant. I honestly can't say enough good about Chris Arthur and the Audi of Columbia dealership as a whole. I am always skeptical when buying a new vehicle, but Chris put me at ease immediately. She was forthcoming, personable and I could tell she genuinely cared about me as the client and my experience at Audi of Columbia. She was passionate and knowledgeable about the vehicles and went above and beyond my expectations. Each time I have gone in for scheduled maintenance and oil changes, Chris has remembered my name and asked about life and family as if we were old friends. Chris is just a genuinely good person and an asset to Audi of Columbia. I have recommended her to several friends and family members and will continue to do so. Many thanks to Chris Arthur and Audi of Columbia for an unforgettable experience.

ssmurphy11

4 de jul. de 2011

I was searching for a specific car (make, model, color - int/ext). I had visited Audi dealerships in Atlanta and Augusta, Ga. (I live in Ga) The Atlanta dealership was unable to find the exact car that I wanted, nor were they willing to offer a compromise on the "similar" model they located. The Augusta dealership found the car, however, were not willing to "deal". I left these dealerships somewhat disappointed, frustrated, and even insulted. I went online and located the exact car I wanted (A5) at Audi Columbia. I emailed and received an immediate response, both in email and phone call. The Internet agent scheduled an appointment with Audi Columbia, processed my trade-in information, created a file for the sales staff in Columbia so they would have info when I arrived. When I arrived at Audi Columbia, I was met by the nicest, most personable, professional sales lady... Chris Arthur. She immediately made me feel that my trip was worth while. Chris never pressured or tried to "hard sale" me. She understood I had researched the car and had "done my homework". During the test drive, she allowed me to connect with the car... again, no hard sale. Once we returned to the dealership, Chris provided me with a most reasonable proffer. This offer did not insult or offend me. Chris was able to negotiate an even better deal than the original without either one of us haggling.Marcus, Finance Manager, processed the sale and offered add-on options, again, without hard-sale. Thank you, Chris and Marcus, for a pleasant experience. I look forward to a long a happy relationship with you and Audi Columbia. Well worth the drive from Georgia!

sharp1234

1 de jul. de 2011

As a former Lexus owner and recent first time Audi buyer I send you Kudos!You've got the whole package: car, dealership and employees. We've had anexcellent experience in every interaction with Audi of Columbia from the GeneralManager to the Service Manager, Parts Manager, Financial Manager and ourprimary contact, our salesperson, Chris Arthur.The new Q-5 could sell itself on it's rapidly developing popularity but Chris didn't rely on that. She is a great communicator and walked us through each step of our purchase from test drive to ordering, waiting and happily anearly delivery. Knowledgeable, unhurried, responsive, efficient, detail oriented,professional, and warm, Chris represents Audi with great pride and works intuitively to find just the right fit for her customer. That's a Win! - Win! for all of us!I look forward to a long relationship with Chris and Audi of Columbia!Sincerely,Vivian Sharp

shawnhuston

30 de jun. de 2011

Everyone was just great. I had a pleasant experience working with you'll, and I will refer my family and friends to you'll in the future.

jcleary1

27 de jun. de 2011

To whom it may concern:My experience at Audi Columbia was ver pleasant. Ike Deas did a wonderful job communicating with me about a few different used cars until I ultimatyely made my selection. Ike's follow-up was well balanaced between persistent, friendly, & courteous. Ike was willing to work with me on the price of the vehicle and I firmly beleive the deal I got was fair for both parties. Matt Taylor was efficient in processing the administrative side of the paperwork. We had a good discussion about the "new norm" when it comes to car buying. Matt was anxious to earn my business and willing to provide a level of customer service I did not experience at many other dealers during my search. Kudos to Ike & Matt, it seems the "get it." Price is price, but, customer service will ultimately win long-term clients. Regards,Jay Cleary

fortunato09

25 de jun. de 2011

Horrible!!! BUYER BEWARE! Can not express how disappointed we are in our purchase and this dealer specifically. Purchased a CPO A4 convertible. Was promised that all 300 point inspection had been done and car was in excellent condition. Jason Branham expressed repeatedly that the price was none negotiable because it was CPO and in excellant condition. First day I drove it noticed a loud noise from under the hood. Call Audi Columbia and was told that the engine need to be warmed up for 10-15 minutes each time you drive it and the noise would go away. It did not. Was told we could bring it back but but we live in Charlotte 2 hours away and the dealer obviously knew this. Took the car to Audi Charlotte and after 2 days was told the timing belt was bad and had to be replaced on a 25,000 mile car, obviuosly missed or ignored by Audi of Columbia. Called Audi Columbia. Took 2 days to get a conference call with Jason and Chris which they showed up a 1/2 hour late for. Showing right away we were not a valued customer since the call was scheduled the day before so eveyone had plenty of notice and should have been on time. We expressed how disappointed we were that we had this issue and our concern as to what else was missed. We were told first there was not noice then the noise coming from the car could not have missed by "A trained Audi mechanic". This noise and the timing belt must have happened after we left the dealership, as we heard it the next day after purchase. We expressed repeatedly how dissatissfied we were and in a nut shell Audi Columbia did not care. Not only did they argue every example but even told us the receipt we have from Audi Charlotte saying timing belt was replaced was typed by someone and was obviously done wrong. Which we pointed out that the "service records" Jason was quoting could have been type wrong also which Jason could not or would not respond to. Jason quoted standard sales man lines like he was reading from a script or he had a lot of practice at BS'g customers with many prior issues. They offered to trade us for another car but they don't have any convertibles so how could I trade. Also like the other review below what would I be getting with another car????? We continued to express out frustration and Chris, who was not allowed to even speak when asked direct questions, nor did Jason offer any solutions except - I could sell the car myself and to bad if I took a loss on it. Espeically since who knows what a "trained mechanic" at a reputable dealer might find wrong with it. We said we wanted to return the car and get our money back and was told "this is not Walmart" we will not take the car back. When asked why since when we purchased the car we were told there were several people looking at it, other confirmed buyers and if we didn't want it would be very easy to sell. Jason refused to answer. Another salesman line. Although it may be a good dealer when buying a car from them, they are the worst if an issue arises as other reviews state, including the same GM Jason being involved. The problem arrises when you have issues and how this dealer handles it. At no point in the conversation were they apologetic or acknlowdged that they could have missed something or that we were concerned about the safety of the car. No concern for the customer or interest in working thru the issue we had. Even stated that one you bought it it's not there problem. Then to top it all off Jason hung up on us!!! We repeatedly asked questions with no answers and what is equally disturbing is no solutions to the problems or our concerns were given. There was no noise in the engine when we left the dealer the night before but all of a sudden the timing belt went bad the next morning at our house according to Jason. We have never purchased an Audi before and won't buy anymore in the future, but have and do own other Luxury cars like Infiniti and BMW. We have never had this type of experience with any other dealership, even Chevy and Ford dealerships provided better. This is based on having purchased 14 cars in the past within our immediate family. What should have been a joyous experience has turned into a nightmare thanks to Audi of Columbia. This experience has completely soured us on Audi and this Audi dealer. They just don't walk the talk as other car dealers do. If you choose to buy a car from Audi Columbia be very cautious and hope you never have any issues where you have to deal with Jason Branham or the dealership in general because you will have the same results as we and others have had, your issue will not be addressed. FIND ANOTHER DEALER!

Barbara134

22 de jun. de 2011

Service department manager said while on conference call with Audi of America " I prefer you not bring your care here because there is always an issue with you."

carmont510

10 de jun. de 2011

We have purchased several vehicles in the past, but we were not prepared for the service we were provided when we went to Audi Columbia for a used car. I went to the dealership as a skeptic, thinking the price was too good to be true, and mentally prepared myself for the old bait and switch. Matt (Sales Manager) greeted us and introduced us to Ike, who in turn took over the rest of the process. I was extremely surprised, that the price on the vehicle was as listed, and the vehicle was as described online, But we were shocked when it came time for the trade in....I was bracing myself for a lowball offer, which did not come! We were offered what we were expecting on the trade in!! This was the best car buying experience that we had!! Oh, and to top it off, during our visit to the business office, we were offered all the extras, but they were not shoved down our throats. We kindly declined (one time) and that response was accepted.Wish other dealerships operated like Audi Columbia!! Highly recommended!! If they treated us this well for a pre-owned sale...imagine what they are like during a NEW one!!

NCFatherOfTwo

3 de jun. de 2011

It's difficult to write this review as we love the car and the dealership was recommended by a friend, but after today's incident (the THIRD issue within three weeks of buying the car) I have no choice.SUMMARY:PROS - Great selection of cars. Very nice looking dealership (which makes sense when all they care about is taking your money).CONS - Unbelievably untrustworthy. Do not appear to care about their customers. Sales people will say whatever to get you to buy vehicle and off the phone. SOME SPECIFICS:We live in North Carolina and drove to Columbia, SC because they had the vehicle that we wanted in stock when no one else did near by. The sales person we dealt with was courteous and the dealership was beautiful. The price for the car, which was a CPO auto with only 5,000 miles, was respectable based on calling other dealers. Not the best but not the worst. We didn't other haggling over a few dollars and just made an easy sale. Then we drove the car off the lot. That's when we realized our mistake with Audi Columbia.We got 5 miles down the road and noticed CHIPS (multiple) in the windshield. When I contacted my sales person I was told "we will make it right." We turned around to go back to the dealership when she called back and said that the sales manager is arranging for a company to try to repair the windshield and if that doesn't work they will replace it. I asked if we should come in and were told "no, go home and we will call tomorrow about the repair."Tomorrow came, then the next week, then countless emails and FINALLY the name of the repair shop was sent over. They repair people tried to remove the chips, which are distracting to the driver, and could not. Given that my wife drives our little kids around, we don't want any type of distraction.When we called up Audi Columbia they said "no, we won't repair it." What!? They then tried to argue that the chips were OUR fault and that they never found them during pre-inspection!? That's right. They argued that within the FIVE MILES that we drove leaving their dealership THREE chips occurred. They said, "a windshield is expensive and we're not replacing it. You misheard us before." Lovely.Around this time, while showing the car to a neighbor, we found not one but TWO plugs in the tires. When I contacted the same sales person she told me again, "we'll take care of it." Four hours later I get a call "we'll I wanted to do it and the sales manager wanted to do it but our general manager said no." Again, promise one thing then retract the promise. She said "come in by 10am tomorrow and we will SWAP it with another car." So they were going to give some other unsuspecting sucker the bum tire. Of course she tells us this at 5pm on Thursday offering for me to take off from work to drive 2+ hours for them to right this wrong. What a great attitude.During this whole process we remained polite but annoyed, we eventually spoke to the sales manager, who said "I don't know what to tell you, she's saying one thing and you say another!" We have phone log showing the exact time we called when the chips in the windshield were found and where we were. We have logs showing the time between calls about the time. This isn't he said she said, we have NOTHING to gain from finding chips and plugs. The dealership is simply untrustworthy.AND HERE'S THE BEST PART...Today, three weeks after buying the car in South Carolina, we go to register the vehicle in NC as we only have four weeks. On the way to register the vehicle we receive an email from Audi Columbia saying they JUST sent in our paperwork to the NC DMV and, sorry, we couldn't find the DMV you asked us to send it to.That's right. THREE WEEKS after the car was purchased they "get around" to sending on the forms we NEED to register the vehicle. Then they send it to the wrong place! When I asked why they waited for the last minute to do this, I was not given an answer from the sales woman at Audi Columbia or the women that handles the paperwork.I've purchased VWs, Saabs, BMW, Mercedes in NY, NJ, LA and other states but I have NEVER dealt with a dealership like Audi Columbia. They are the reason that stereotypes about slimy car dealerships exist. Get them in, sell them a car, and kick them to the curb.If you need a car, find it elsewhere in Augusta, Charlotte or Hilton Head.

jvargo

4 de abr. de 2011

Driving by Columbia, stopped by Audi of Columbia to look at a Q7.Chris Arthur was the salesperson and she was very knowledgable and efficient, so much so we looked at the numbers and decided to trade. Great experience and easy for me to recommend this dealership.J. Vargo

Mkennedy

9 de dic. de 2010

Sales person was informative, efficient, provided perspective (offered another vehicle to drive for comparison purposes) and kind. Audi of Columbia was responsive and met my criteria request. Nice group of people. Nice cars. I am enjoying my new A5 convertible!

tbow949

6 de dic. de 2010

I have purchased and leased many cars over the years, including four Audi's prior to this lease. This is the best buying experience I have had - most of it because of Chris Arthur - she is great. The real difference is that Chris and everyone else at Audi Columbia treated me with respect, they listened to my needs and then they COLLABORATED with me to make the deal that worked for me.

paulb4333

16 de nov. de 2010

We've previously purchased several BMW's and Audi's. By far, this is the most positive experience we have had. Our salesperson, Chris Arthur, was THE most knowledgeable person we've worked with. We test drove multiple vehicles and amazingly she knew details about each car. She also knew how the more technical aspects of setting up the electronics on the vehicles.Each person we met was helpful and passionate about their cars and the dealership.Have already recommended this dealership and Chris in particular to two friends.

llybrand

15 de nov. de 2010

I have bought many vehicles in my life and dealt with numerous sales persons. Without a doubt, Chris Arthur is one of the most professional and knowledgeable I have met. What a pleasure to work with! Her follow-up attention to details was outstanding. Great Job!

wrbix

14 de nov. de 2010

Traveled 60mins to Audi of Columbia after internet research and contact there. Was promptly met by Ms. Chris Arthur who very professionally explored my interests/needs/wishes in a new car. Although I had gone with the expectation of only looking at an A3, Chris showed my wife and I an '11 A4 Avant Quattro Sportline and I was in love again! The price was right, trade-in offer was only fair but the overall buying experience was top notch.Chris Arthur is very professional in her demeanor, has an excellent knowledge of product (I've learned to hate the car buying experience at some dealerships where the salespeople have much less knowledge of product than I, and act as tho they're doing me a favor by trying to sell me a car - not at all the case here), and has provided excellent after-the-sale service (e.g. reminded me of possible refund on my extended service warranty on the trade-in, with policy and contact #'s). It is highly likely my wife's next vehicle will be purchased at Audi of Columbia with Chris Arthur's help.HIGHLY RECOMMENDED !

dmacneill

7 de ago. de 2010

I was in the market to trade my A4 for a crossover SUV. I had read extensively about the various vehicles in this category, and I knew I wanted to drive the new Q5. I had bought 4 previous Audis from Audi Columbia and knew many of the staff. When I went to look at a 2010 Q5, I met Chris Arthur. She was new to the sales staff, and I must say that she is one of the best auto sales persons I have encountered. I already knew a fair amount about the Q5, and Chris respected my knowledge and worked with me in a very professional way to create the deal I was satisfied with. The specific model with the equipment I wanted was not on the lot, so Chris worked diligently with the Sales Manager to locate exactly what I wanted and bring it to Columbia. All in all, I am very satisfied with my buying experience and am pleased that the dealership has a sales person as professional as Chris is.

Karen Papouchado

31 de jul. de 2010

Jeff showed me the car I had come to see quickly and efficiently. When it did not suit me, he suggested another model that was perfect! He handled my short time frame, gave me all the info I needed, and ended up bringing me the car 150 miles away when I could not get back to Columbia to pick it up due to work. He made every accommodation, had the paperwork executed in record time. Best of all, he never mentioned the price of the car while I was at the dealership. For someone who hates to haggle and just wants to be treated fairly, this was amazing. When he had switched license plates, seen that everything was in its correct place (in 105 degree heat), he asked if I wanted a moment alone with my old car. You can't rate treatment like that in any business or profession. This was the best large-purchase experience I have had in 40 years of shopping.

Ann_Yancey

31 de jul. de 2010

Having been a previous Audi owner, I was already sold on Audi's quality and style, as well as the high standards and performance of Audi Columbia's Service Department. So when it came time to trade my TT on a more practical A4, I was delighted to meet Chris Arthur. Chris has a thorough knowledge of her product, and she came across to me as straightforward and customer-oriented. She is a great addition to the sales staff at Audi Columbia. (A bonus benefit to me is that I have a new friend!)

Kim Bohan

29 de jul. de 2010

The whole experience at this car dealer was top notch. They listened to what my family wanted in a car, took the time to show us multiple cars and answered all our questins. It really touched me when they called the next day to make sure we were happy with our purchase.I would reccommend Ray to anyone.

Moby Salahuddin

29 de jul. de 2010

I leased an Audi Avant in June. My salesman was Ray Brown. He was exceptionally professional and thorough - did not try to over-sell, knew the car, was prompt in responding to my inquiries. I had not bought a car in 8 years so some of the new technology was a bit intimidating. I tested several models before making my final choice. Ray was patient and not condenscending. I had several follow-up questions and, again, he was prompt and thorough. I would give him the highest rating on customer service.I cannot give the dealership the highest rating because my license tags did not arrive until after the dealer tags had expired. Ray Brown had nothing to do with this part of my experience.

gkim80

28 de jul. de 2010

I came to Audi of Columbia just to look at the A4, but ended up leaving with a 2009 Audi A4. Ray Brown made the experience very comfortable and went out of his way to ensure that me and my family were at ease with the purchase. My experience at Audi of Columbia was a very pleasant one and definitely recommend anyone to go to Audi of Columbia to purchase an Audi.

scottrog

27 de jul. de 2010

Worth the drive from Atlanta. Painless sale. I did most of everything over the internet and the phone. Drove to the dealer and everything was done. No price "arguing", everything was done as promised. I spent about an hour and a half total and most of it was going over the new car.

quema

5 de jun. de 2010

I took my TT in to have it looked at for making a noise in the suspension (not rocket science). I made an appointment for 730 in the morning, telling them that I wanted a call w/ the diagnosis, and that I would likely tell them to do the rear end service (Haldex) at that time. At 3pm no call, so I called, the car hadn't been looked at yet. At 6pm when I showed up to pick up the car, it was still on the lift. I was given no diagnosis and promised a call the next day. No call. The day after I called and was told I would get an email, no email. Three days later I called again and was promised an email by noon the next day, no email. It is now two or three weeks later, still no contact. To top it off, whatever was done to "diagnose" this car made the noise much worse... and I still don't know what is wrong with it... Through all this, I remained patient and polite... but this is totally beyond reasonable. Audi of Columbia has the worst customer service (although seemingly very polite when talking to them) I have experienced. Neither Chalmers or Scott value me as a customer or a person. Very clearly, they want my business to go somewhere else... and it will.By the way, I love my TT, I think Audi's are great, I want buy a brand new one within a year or two... but not from Audi of Columbia... given the lack of other Audi dealers locally, that may mean I have to choose a different car... what a shame.