Susan Kudlick

14 de may. de 2016

Very Helpful, great customer service and prices have been very reasonable! Nice and friendly place for all to go.

Lawrence

26 de abr. de 2016

The People at Antelope Valley Chevrolet care about their customers! They are careful to walk each customer through the process of repairs or servicing and if the customer needs courtesy ride to their place of work or home, they are more than willing! For your next 2016 or 2017 Corvette Z06, I highly recommend AV Chevrolet!

JoelD

11 de abr. de 2016

Carl was not only professional, he was also genuinely friendly. He portrayed confidence in his team, his dealership, and himself. Carl is a perfect example of how a service center professional acts in this environment.

AV Electric

3 de abr. de 2016

We had a great experience! Everyone was very nice and helpful!! Thanks!

RickT

6 de oct. de 2015

Best corvette mechanic in the AV! I called to schedule a Saturday appointment, and Sean agreed to come in on his day off to take care of me. Thanks Sean, I really appreciate it. Would give 5 stars but service writer Steve made a mistake on my invoice and never returned my call. Played phone tag with his manager Johnny to resolve :(

Cmd

11 de sep. de 2015

I am a returning customer do I need to say any more. If I was not happy the first time would not go back a second time

Steven S

2 de feb. de 2015

The service provided at Antelope Valley Chevrolet is simply the best. From customer service to the quality of work, you can count on perfection. Elmer has been my Service Rep for several years and is without a doubt the best in the business. He treats both myself and my wife as family and would never give me my car back from service until he believes the service was perfect. Thank you all at AV Chevrolet. My wife and I would never go somewhere else. Steve and Litzu Scansen

RodneyJ

19 de nov. de 2014

Mr.P. Bonds & Nina are outstanding!! I am really satisfied with my purchase of my Chevy Cruze and I will be purchasing from av Chevy again in the near future.

azflagman

18 de oct. de 2014

In the morning Service Manager calleld, to say: " Your need a new engine, it is shot. The cost will run $7000 - $8000 and a week of time"When I got my Astro Van to a friends shop, it cost $42. for a heater hose.You tell me what I was saying!!!It was not nice.Big Bear from Fort Mohave, AZ.

Denise

10 de sep. de 2014

Their service and caring for me and my schedule is great. They do their best to have my wait times as short as possible and still do excellent work . My truck is always clean when I get it!!

Newcruz

9 de sep. de 2014

Everyone was very helpful and polite. We worked with Tania Martinez and Lamall Scott who were both very helpful and answered all our questions, took their time explaining options and were very pleasant to talk to. This made our experience very positive.

james gm

4 de sep. de 2014

Phillip Bonds completely satisfied all my buying expectations. He was extremely patient and resourceful. I found him to be very professional and customer friendly. Definitely will request for him again on my next purchase!

John

10 de jun. de 2014

Mr. Bonds and Nina make for a great customer experience, as long time chevy owner and user of several different dealerships over the years, AV Chevrolet gets it right

Peter Francis

10 de jun. de 2014

Joe Gonzalez and Erin Emard took very good care of me while I was at the dealership.Took care of everything quickly and professionally.The finance manager Lamel Scott was outstanding.

Ellen

9 de jun. de 2014

We were met right on time for our appt., and offered donuts and coffee in your comfortable waiting area. They knew we had to wait for our car and so they got to it right away and got us out of there very promptly. We also greatly appreciated the car wash. Thank you for the great service.

Paul

9 de jun. de 2014

My car was "missing" at idle and at hiway speed, also the passenger seat would not adjust. Carl & the tech were able to diagnose and fix the problems.I am happy to have my car serviced at AV Chevy.

Luis

9 de jun. de 2014

Much better service this time around. I see the changes. The service technician was really nice and went above and beyond to make sure I was taken care of. But I left two voice mails and never got a call back. And the only way I got scheduled was because of the receptionist. Good plan B but service dept as a whole needs a major overhaul and go back to fundamentals about customer service should be like.

Faviola

8 de jun. de 2014

I arrived at AVC and was immediately greeted by Tania Martinez. She was very friendly and easy to get along with. I told her what it is that I was looking for. She immediately took me to the vehicle that I was interested in. I told her I liked it, but It was not the color that I wanted. She said "No Problem, I will get you the car in the color you want." I was really impressed by her knowledge of all the vehicles that Chevy carries. When I went to Finance I had the great pleasure of speaking to Nina Garcia. This girl is amazing! I let her know what payment and finance rate I was looking for and she assured my that she would get me the rate I was looking for or as close as possible. Let me tell you she did just that. When the time came to finalize the paperwork I was greeted by Lamel Scott. I was equally impressed by his professionalism and knowledge. He explained everything to me and answered all of my questions. When I inspected the vehicle, it was just as I expected. Pedro did a great job cleaning and detailing it for me. All I can say is that from the moment I got to AVC and then to The Purchase of My 2014 Chevy Equinox, Tania Martinez, Nina Garcia, Lamel Scott and Pedro made my experience at AVC a wonderful and stress free experience. Thank You to All of you for getting me the car that I wanted and for making it an extremely stress fee experience. I will definitely refer all of my Family and Friends to Tania, Nina, Lamel and Pedro. Keep up the great work. Best Regards,Faviola Pizarro

Randy

6 de jun. de 2014

your service rep Julie was very pleasant to conduct buisness with. My corvette was repaired and priced just as promised in a twenty four hour time frame! I will definitly be utilizing your dealership for future repairs and vehicle purchases.Thank you R. Smith

James

6 de jun. de 2014

took my 2013 Chevy spark in for a "recall notice", the service consultant "Phillip Salas" did an outstanding job of explaining what the recall was and what they were going to do..Great customer service

Jason

5 de jun. de 2014

Phillip exceeded all my expectations. He was informative and professional. The quality work on my truck was completed in a timely manner.

Maria

3 de jun. de 2014

I was in for an oil change and tire rotation. It went very smooth. I also had a question about my air conditioner. It was checked out and working fine. I met a lady at the service dept who came in feeling she had been treated badly. She was in for a reccall on her Saturn Ion. I sympathized with her and assured her she was in great hands with Julie Escobar and calmed her down. She felt much better after our conversation. Julie has always been most helpful and professional. She's a great lady.

Greg

3 de jun. de 2014

would have been nice if they would have called me to ask where the lug key was rather than not rotating the tires

Eduardo

2 de jun. de 2014

The staff was great. Helped when and where they could.Justin, Kelly, Erin all great people to work with and they did everything they could to help me out

David

2 de jun. de 2014

Alfred was very helpful and made the experience one of our most enjoyable car buying experiences. Kelly was also very helpful and was able to answer any questions we had. Paul Filler was excellent and had all of the paperwork ready and and made it quick and easy to finalize.

Leslie

2 de jun. de 2014

I called to schedule an appointment on a safety recall notice.Corbin, the gentleman that I spoke to, was helpful and very professional. My 2014 Chevy Cruze is the 4th Chevy that I have owned in my lifetime and I ALWAYS buy GMCars and 1 truck. Thanks, Leslie Bernacchi

Melanie

2 de jun. de 2014

My niece won a car through the stay-in-school program and everyone was very friendly and accommodating . She is unable to drive a manual transmisson so the crew at Chevy found her an automatic for not much more than the car she originally won .

Larry

1 de jun. de 2014

When I arrived for my service I was greeted right away and the service tech Julie Escobar wrote the ticket and inspected my car and took it right back to have the service done. My car was done and washed within an hour. Julie inspected my car again and took me back to the cashier to settle up and get my keys. Great service as always.

Lucinda

29 de may. de 2014

I came in for some maintenance on my car. I left my car to be worked on during the day while I was at work. When I came to pick up my car, the total cost was almost $30 under the estimate I was given in the morning. Yep, I was one happy camper!

Welton

28 de may. de 2014

The entire Staff at AV Chevrolet is SIMPLY AWSOME (even the owner NINA took the time to make me feel special) and WILL SMITH my personal sale HERO, what can I say? Will Smith and AV Chevrolet will have my Business and Referrals for LIFE.THANKS FOR EVERYTHING

Richard

27 de may. de 2014

I had a great experience at AV Chevrolet. The sales team of Karen Morgan and Robert Walls along with the sales manager Kelly Cobos was Awesome for first contact to delivery. I would definitely recommend Karen and Robert and AV Chevrolet.

Tim

26 de may. de 2014

Fast courteous service. Very pleasant experience. I attribute this to my service representative Elmer Guandique. He made sure I was completely satisfied. It's customer service like Elmer provides that will keep me coming back.

Lucinda

24 de may. de 2014

I took the car in because of problems with the traction control. While they were investigating, the service personnel found a problem with misfires in the engine. I was informed of the problem and reassured that it was covered under the warranty. Raj made sure that I was able to get a rental car, at no cost to me (bonus!). The repair took a little longer than expected, but Raj kept me informed of the progress and any delays that came up. I was, and continue to be, a very satisfied AV Chevrolet customer.

German

22 de may. de 2014

Your people are the best and profecinalism and service thanks me Kelly and the rest of. Her team. Tankyou all.......................

Ruth

21 de may. de 2014

As always everyone is friendly and smiling at your dealership. Elmer in the Service department always goes out of his way to please. He even came in on his day off to take care of my car and his customers. I feel I will always do all of my vehicle business at AV Chevrolet. Also you have the nicest waiting area of the dealerships I have seen. Very comfortable. Thank you for having the best staff around.I also love my Malibu. Thank you for keeping me safe on the roads and highways.Always Mrs. Ruth Ybarra

Matthew

21 de may. de 2014

The Service area is great. Very professional and truly take care of their customers. They keep you fully informed and communicate with you through the entire process.

Greg

21 de may. de 2014

The service staff at AV Chevy are the best I have ever dealt with and they get the job done right, on time and professionally. I would definitely recommend anyone to bring their vehicles to them for repairs.

Irving

20 de may. de 2014

My service rep is always informative and very attentive to my explanations. I feel he gives me a fair price for services and labor charges.

Brent

20 de may. de 2014

Service rep was attentive to mine and vehicle's needs. Very courteous and friendly. Service preformed was thorough and quick. Which is important, as I live in Ridgecrest and Antelope is the closest GM/Chevrolet dealership. That I am aware of?

James

20 de may. de 2014

Angel Salvatierra ,our sales consultant,Gave us the most outstanding customer service .He answered all of our questions, about each truck we looked at,he gave my wife and I personnal time to talk things over .Kelly Cobos,Sales manager,explained in detail the cost,our trade-in-value,and the discounts we got.She also answered all of our questions in detail.Paul Filler ,Finance Manager,explained our contract step by step as to what we were signing. All three of these people were very friendly,yet still very professional. They made us feel at ease but never pressuered us to buy or sign anything. The best part of this deal was these people remembered me by name from a car buy I did In Feburary of this year. They treated me like a VIP.I feel these people should be rewarded for their oustanding Customer service.

Linda

19 de may. de 2014

Greeted upon arrival. It was very busy but the service writers kept in touch until one was free. Service Manager found me and welcomed me (Johnny). I felt like I was in a friend's house. Very welcoming. Service completed quickly.

Wendy

18 de may. de 2014

I told Phillip that it was my last day of vacation and I didn't live in the area so I needed my car fixed as quickly as possible. The check engine light had come on driving home from my trip. Phillip was fantastic and made sure my car was fixed and had it washed as well. I so appreciate the way all people involved expedited the repairs. Great customer service and also saved me much hassle with being able to get home as needed. Thank you to the team. I would definitely come back and refer them to people I know in the AV area. You guys are the best!

Anthony

18 de may. de 2014

My oil change was completed quickly and my car was washed for me; I really appreciate that they also wash my car!

Timothy

17 de may. de 2014

It was a pleasure having Mr. Corbin Gutierrez as a Service Advisor. Always kept me informed of process and status of repairs while at dealership and home. Concerning repair and maintenance service, to date all seems resolved with no issues and appreciated the cleaning of vehicle. Job well done, thanks.

Josie

15 de may. de 2014

I love the service it was provided. everyone was extremely friendly. my service provider went above and beyond. I could not be happier with my experience. I will definitely be going back and requesting the same provider and will be telling friends and family about my experience.

Donna

15 de may. de 2014

I have been a customer since 2002, with Saturn and now with Antelope Valley Chevrolet. During my twelve (12) years I have purchased five (5) cars. I have always been treated with the upmost courtesy and friendliness. Carl Bourdon has always taken good care of my cars whenever I bring them in for service, regardless of what the problem might be. Thank You for treating me like family!!

Harvy

14 de may. de 2014

I came in for a routine service for a used Chevy Colorado I purchased from AV Chevy. The purchase included a two year service plan. The employees were all friendly and helpful. It was a good experience. I waited the two hours reading my book in your comfortable lounge. Thanks...

Diana

14 de may. de 2014

I loved my experience at AV Chevy. Everyone there was so kind and helpful. I believe they were going to help me get exactly what I needed, and they did! I love my car, and I love the people at AV Chevy, Kelly, Joey, Lamel and Tucker! Thank you!

Miriam

14 de may. de 2014

I had a great experience with the service, everybody was very courteous and kept me informed of the work done in mynSpark. Than you very much.

Thomas

12 de may. de 2014

Phillip Salas, Service Advisor, went out of his way and spend time and answer all my questions. This is the type of customer service which brings customers back is an assets to your company.

Joseph

12 de may. de 2014

Carl helped out by writing my truck up and Phil was nice enough to close out the ticket in Carl's absence. Great teamwork and very dedicated to their customers. Thank you again for the great service AV Chevy

Evan

8 de may. de 2014

Pulled in for my first service here, didn't know exactly where to leave my car or where to go to check in. But the staff was super helpful told me I was fine and directed me to the area to check in. Once there my information was verified and confirmed without being hassled to upgrade my servicing or anything. Directed to a lounge and received my car serviced and cleaned. I don't know if all dealership services are like that but I'm sure AV Chevrolet is doing it right. Definitely will be back.

Jeanette

7 de may. de 2014

I am very happy with the Services I have received from AV Chevy service department Corbin has always taken the time to explain what needs to be done how long it will take and inform me of any cost. I will continue to bring my car in for service. Thank you

Kristen

5 de may. de 2014

Elmer was amazing. He discovered that I needed a new water pump and the shop handled it with amazing speed. Thanks from your lifelong customer!

Thomas

2 de may. de 2014

I originally went in to buy a Volt for my wife's big 50, but being the typical man, I couldn't resist the desire to test drive a Camero (SS of course). When I expressed a desire to test drive a Camero but was really there for a Volt, the Salesman was a little bewildered (understandably so). I was introduced to the Volt expert who gave me the red carpet treatment and showed me everything about the Volt. We picked up my wife who was nearby and when she drove the Volt, the salesman talked her through the many features of the Volt as she enjoyed her 1st electric vehicle experience. she loved the car and I had to drop her back off at an appointment. When I returned to the dealership, I told the Salesman we wanted the Volt, but I reminded him that I still wanted to drive the Camero. He accommodated me and I was impressed with the many models and quite a variety to choose from (6 speed standard with and without a heads up display and then the 6 speed auto with paddle shifter and HUD). Since I originally went in to buy a Volt for my wife, I accomplished that (great price on a lease), but I was curious what kind of a trade in I could get for my car and the next thing you know, both my wife and I drove away in two new cars for the payment of one. Thanks AV Chevrolet!

Angelica

30 de abr. de 2014

Joey Gonzales performed at a high level of professionalism, weight my options, worked extremely hard to get approval based on my recent bankruptcies and presented the best available offer for approval according to my personal and financial needs. The AV Chevy team- Joey Gonzales, Lamel Scott and Nina should be commended for their great team effort. I would highly recommend anyone to purchase at Antelope Valley Chevrolet...Joey Gonzales at AV Chevrolet demonstrated more than sales expertise in the field of auto selling and financing, he demonstrated the art of listening to this particular customer. I strongly believe in HE WHO LISTENS WINS and it was a Win! Win! for all of us.

Daniel

30 de abr. de 2014

My service person Elmer was great treated me like I was the only customer of the day very patient and friendly

Donna

28 de abr. de 2014

I was completely satisfied with my visit to Antelope Valley Chevrolet. The work was done well, the recall part was ordered, as always Carl Bourdon Jr. took excellent care of me and my car. Thank You for great service

Harry

25 de abr. de 2014

I was very pleased with the way I was treated, staff were very professional, service advisor kept me up to date on the status of my vehicle. Keep up the great work.

Hiram A. Murray

25 de abr. de 2014

Quick service, knowledgeable about vehicle, and all around very friendly service. Joey Gonzales was awesome.

Eric

22 de abr. de 2014

Julie Escobar was my service adviser. She was excellent in keeping me informed on the status of my vehicle. She was very friendly and polite. I came in with several things wrong with my car and all were fixed and I could not be happier with the work. Thank you

Eduardo

21 de abr. de 2014

Considering this was my first purchase all by myself I was very pleased and satisfied. Tania helped me out so much through the process and is very compassionate and caring about her customers, she provided me with a wonderful level of customer service that amazed me and made me feel comfortable. I walked out of that dealer happier than ever and I would definitely recommend anyone to come back to AV chevy and see Tania she makes the car buying experience wonderful and fun like it should be. I will be most definitely be coming back and buying more cars in the future and I will be sending my family and friends as well. I also do have to thank Nina she is a wonderful manager and did an amazing job helping me as well and reassuring me that I could walk out of that dealer with a car and sure enough I did and I couldn't be happier.

Charles

19 de abr. de 2014

it took about 15 minutes before a service worker help me but I was greeted by a service receptionist right away when I pulled in.

Jesus

15 de abr. de 2014

i live almost two hours away, and brought my vehicle in for service, at 930 that morning, and told it would be completed by 1-130, i was shuttled to the mall, and when i called back at 1230 i was unable to reach the service department. The rececptionist who answered the phone was extemely rude and short and was not at all helpful when i told her i was calling to be picked up. She told me they were extremely busy and needed to call back. I told her i needed to speak to someone else and she very rudely told me to wait, i told her my phone was going to die, she left me on hold for a very long time. I was picked up at 2 from the mall, and again waited for my vehicle, and was told it was being washed numerous times. waited another 40 minutes, until my keys were found and then finally left the dealership at 3pm. there were two items that i needed fixed, this took 5 hours. I was also asked to complete a survey at the counter, with the cashier right over the survey, so what kind of privacy is that to give to customers to be honest? My car is fixed, and thats all that matters, but this was a long frustrating day.

Roger Ervin

15 de abr. de 2014

Dear Lou, I began as a customer with my 1998, Saturn SL. I have been a faithful customer, bringing my car exclusively for service to AV Saturn, and then purchasing my new car at the time, a 2006 Saturn Vue. I have always valued your service department working with both Elmer and Carl over the years. In October, 2013, the Vue turned 100,000 miles and I knew it was due for service work and I brought the car in to Julie. Neither Elmer nor Carl was available. Julie was very pleasant and I instructed her that I needed a full 100,000 mile service. My understanding was a tune up was to be completed, there was brake work to be accomplished, the radiator and transmission serviced as well as whatever else is needed during this major service event. I paid nearly $1,000.00 for the work and left. Soon after (November, 2013), my brakes began to squeak and the door locks went haywire. I make an appointment with Elmer and discovered a sensor in both doors went bad. They were replaced for a cost of nearly $300.00. Now, Im wondering why this was not discovered during my original service? The brakes continued to squeak and in March, 2014 I could not understand what was happening so I brought my car into the service area for a third time. My advisor was Phillip. All I wanted was my brakes looked at, yet in reviewing the invoice I was shocked to discover the transmission, which I expected to have been serviced in October, needed repair, I had new spark plugs installed, yet I required a tune-up with new spark plugs in October. When I left I paid over $2,200.00 in additional repairs. In all, I am very disappointed that many of these things were missed in October and it now has cost me over $3,500.00 in repairs. The blue book value of the car is not far off. Now the brakes are squeaking again and I have great fear in bringing my car to be serviced. I am a teacher and cannot afford to continually spend money this way. My goal was to purchase an Equinox from you as soon as a property I own in Quartz Hill sells. Knowing what has happened to me in less than five months that will not be the case. I will take the car to something like Pep Boys or Midas for the brakes. As a loyal customer, you can talk with Elmer and Carl, it saddens me to have to write this letter and tell you have disappointed I am with Antelope Valley Chevrolet. My hope was to continue business with you for many years to come. Needless to say, that will not be happening.

Mark

14 de abr. de 2014

This is the third vehicle I have purchased from Antelope Valley Chevy. I have referred over 3+ customers who have purchased a vehicle from AV Chevy. The experience and customer service I receive is beyond excellent. When you leave you feel like family and that you made the right choice! Tania Martinez and Nina Garcia have not only given me the car of my dreams. But also the comfort and trust everyone should receive when making such an investment! From day one they have help me not only with my vehicle purchases. But also helping me build my credit up to what it is. If I could I would buy a house from AV Chevy! Thank you once again for this amazing experience!

Jacqueline

11 de abr. de 2014

Love u guys and ladies they took really good care of me from the salesman to the financial department .

Michael

10 de abr. de 2014

This was my 1st time at AV Chevy and I was impressed with the staff and the time of completion for my truck. I had bad experiences with Rally Chevrolet in Palmdale previously (rude employees and shady mechanic work) I am very happy that there is a AV Chevy to take my truck to.

Carolyn

10 de abr. de 2014

They were so nice they help me with my car I just had surgery awesome in making I was ok as well the best dealer I been to in years

Jennifer

10 de abr. de 2014

Elmer was very friendly and went the extra steps to take care of me and my truck. Elmer made sure my truck was repaired correctly and it did not make that annoying sound from the back. My truck looked great coming out of the wash. The manager Johnny was great also. I will keep coming back because of the great customer service I received. I was also impressed with how little time it took to repair my truck. Thank you

Vicky

10 de abr. de 2014

IT TOOK SEVERAL VISITS TO COMPLETE THE TRANSACTION. KELLY AND KAREN WERE GREAT BUT OVERWHELMED AT TIMES TRYING TO MULTI TASK. NOT HAPPY AT ALL WITH OVERVIEW OF VEHICLE AND LACK OF KNOWLEDGE WITH SET UPS OF PHONE AND OTHER DEVICES. IT WAS NOT KAREN'S FAULT AS SHE IS NEW AND LEARNING BUT VERY DEDICATED TO PROVIDING EXCELLENT CUSTOMER SERVICE

John

8 de abr. de 2014

I had an appoitment for 11am, but a lot of drop in's came in before me resulting in me waiting until 1pm for you to finish. I run a business I need to be in and out.

Valerie

7 de abr. de 2014

Joey Gonzales was our salesperson and went above and beyond to make our experience painless and simple. An excellent job!!

Soliman

7 de abr. de 2014

The GM Justin Gonzalez held the Chevy Standard to a higher standard by taking care of their customers like me. Mr. Gonzalez made sure that our car is taken care of even though I did not purchase any extended warranty. Johny Lopez and Darrin who welcomed me in their office are the service managers provided the right attention and communication needed to find out the source of the problem. Rafael the mechanic proved his knowledge and experience communication skills are what makes him an essential part of the Chevy Team. Thank you guys for the doing the right thing! Good Job!-The Villapando Family

Evelyn

7 de abr. de 2014

Elmer is very knowledgable and friendly. When I bring my car in to the dealership for service I know that I will be greeted and attended with professionalism and my car will be in good hands.

Bret

7 de abr. de 2014

My Service adviser was excellent she above and beyond all my expectation, found the concern and fixed it right the first time

Alma

4 de abr. de 2014

Most definitley is your customer service that I love coming to. Its nice to come to a place that your greeted.

Christopher

4 de abr. de 2014

I recently purchased my 2014 Chevy Cruze and stopped by the dealership for a routine check-up prompted by a mailer I received in the mail. This was my first visit to the Service Department. It was easy to find and the customer service person was friendly, helpful, and knowledgeable about my vehicle. She gave me an estimate of how long my vehicle would take. She politely showed me to the waiting area, which was nicely situated. I was later advised that my vehicle was part of the recent Recall and that the service department would advise me when the parts would be in and then schedule another visit for the Recall work to be done. All in all, a very good experience.

Theresa

3 de abr. de 2014

my experience was great. communication was great. explaningthe car to me. Norma was great, not pushy listened. she attended to we very well. she made it pleasant.

Jonathan

3 de abr. de 2014

My sales person was Tania and she was amazing. Very detail oriented and knowledgeable of all Chevy products. She stayed with me throughout the process and even after having some financing issues she worked very closely with Nina who also went above and beyond to not only make sure I got into the right vehicle but also with reasonable financing terms. Thank you to the AV Chevy team but mainly to Tania and Nina.

Jose

3 de abr. de 2014

The sales person- Renz McGowan, was very straight forward with answers and solutions when it came to financing. He was able to deliver what he stated and it was what I requested.At delivery of vehicle, he gave an extremely detailed overview of the car's equipment use (Onstar, XM and all the gauges and information screen)

Denicia

2 de abr. de 2014

My husband could not stop talking about the professionalism of your team and the wonderful way they treated him. He was especially grateful for how expeditiously the issue was fixed and he was back in his truck. Many thanks.

Micaha

1 de abr. de 2014

Antelope valley Chevrolet always give us the best service no matter what we bring our cars in for. As small as an oil change to any major service that's needed.

Portia

27 de mar. de 2014

It's awesome to know that excellent service still exist. Mr. Carl placed my spirit at ease when he suggested to, "just bring my car in so WE can have a look at it". #WherdidyoufindthesePeople! #loveIt! #yourdaBest! \o/

Darren

26 de mar. de 2014

When I say I would recommend your dealership to a friend I meant I already have recommended it to 2 friends, in the last 8 hours since I purchased my car, who are thinking of buying cars soon. That's how good my experience was.

Greg

26 de mar. de 2014

The service staff at AV Chevy were excellent and professional, as always in getting my vehicle fixed and they did it properly and professionally.

Danny

26 de mar. de 2014

I have wanted to buy a new corvette for months now but feared the pushy bad breath over bearing car salesman that I have experienced in the past. I stopped at Antelope Valley Chevrolet thinking I would find the typical 3 or 4 salesman pacing the front of the building waiting for me to get out of my vehicle. I was surprised to find no one laughing, smoking or acting out on the front step. I walked in the front door and Renz McGowan stood up and smiled; it was a very friendly smile and welcome. I instantly felt at ease and walked toward him thinking this was strong, Ive not been attacked or rushed by the first salesman that I made eye contact with. I explained to Renz what I was looking for. We got on a computer and spent about an hour looking at different trim levels, colors and locations. We also looked at the vehicles inbound to their dealership and discovered that what I wanted had already been ordered by them and was queued for production. I explained that I needed to think about and that I would get back to him. I walked away feeling good about the lack of pressured to buy RIGHT NOW. I liked that and knew that I wanted to work with Renz to get my car. It took much longer to get the car and was getting somewhat impatient but knew that this was out of the hands of AV Chevy and Renz McGowan. The car was not off of the truck and I was notified that it was here. I would like to say Thank you again to Renz and the staff at AV Chevy.

Brianne

25 de mar. de 2014

I traded in my 2013 Chevy Equinox for a Chevy Cruze. Steven, the sales associate, was very personable and approachable. Lamel, financial rep., was also friendly and affable. I felt at ease with my decision of purchasing a Cruze (while trading in my Equinox). The purchase agreement was very reasonable. All in all, it was an easy and painless process.

Sharon

21 de mar. de 2014

I was originally told it would be over 2 hours until I could get my vehicle back and I recieved it in an hour!

Trent

21 de mar. de 2014

Karen and Kelly were awesome people to deal with.. Finance guy was cool to work with also...I apologize that I forgot his man but he was from the Philippines is what I remember.my wife and I have never had a more enjoyable time buying a car. Thank you ALL!

Jan

20 de mar. de 2014

the repair on my new chevy Cruise was completed very quickly and I"ve not had anymore problems with it since. your people do great work. Thank You

Paulette

19 de mar. de 2014

Everyone I dealt with did an excellent job and helped me get into the car of my choice. Your employees did a great job job with helping me with the paperwork and went out of there way to make sure I was treated well. You have a great team working for you.

Sandi

19 de mar. de 2014

I had done a pretty good amount of "lot surfing" before ending up here ,and I have to say that AV Chevrolet is in a class all by itself ! From the moment I stepped on lot and was greeted by JR I was treated like a VIP - Never pressured - never rushed - JR and Steven were so pleasant and personable .They were both so knowledgeable about each and every car and answered every question I had INSTANTLY ! Steven explained the purchase vs leasing options so thoroughly - he even drew me a diagram to help me make sense of it all. They asked what MY wants and needs, etc were rather than "suggesting" anything. I had a long list of cars the hubby had made for me to check out and select from and was about 2/3 of the way through test driving them all when I got to the Chevys -after my experience here I decided not to even bother with the rest of the list ! I fell in love with the Impala and the fabulous "team" here ! Nina was sooooo understand and helpful and NICE and she made it happen for us. She clearly has her team "polished" and obviously CUSTOMER SATISFACTION is their priority ! Paul in finance was also so very pleasant and personable. Even the staff that wasn't involved in our transaction spoke to me and gave me such a friendly vibe! And that cheer thing that they did when I drove off the lot ?! GENIUS!! and SO MUCH FUN ! Really made me feel special :-)**THANK YOU ALL SO VERY, VERY MUCH !!! ** ANTELOPE VALLEY CHEVROLET ROCKS !!!

Duane

18 de mar. de 2014

Very timely. Called Friday prior to make Saturday appointment. Dropped truck off when Service opened. Fresh coffee and donunts available in the showroom! They drove me home and picked me up once my truck was ready to roll.

Renierie

14 de mar. de 2014

it was okay, but your computer system, was acting, up. and it was frustrating the service adviser. as it was annoying me as well.

Ida

12 de mar. de 2014

Carl has overseen the maintenance of our vehicles for quite a few years. If he says something needs to be fixed or replaced, then we know that it does. He then makes sure that the service is completed. Getting to know the folks who work there definitely is a help when you need service or to purchase a vehicle. We have had to do this twice in the last 6 months and the folks really come through for us with value and service!!!!

Alma

11 de mar. de 2014

My pass experience with Antelope Valley Chevrolet has always been trouble free. I have always been treated with the utmost courtesy and respect. In a time where customer service has taken a back seat it was refreshing to associate with a group of people who view customers as people and not a number. My gratitude to all at Antelope Valley Chevrolet.

Jan

11 de mar. de 2014

Your staff were quick to take my vehicle in and fix the error that was causing the problem with my new Chevy Cruize. I am very happy with the service.

Debra

6 de mar. de 2014

I enjoyed working with Amanda and Joey and Justin, they made my experience great. I will be giving their business cards to my friends and colleagues at work, so that they can come see them if they need a new or used car. AV Chevrolet Rocks for "Excellent" Service and Business. Thank you for the great experience. Debra Singleton first time customer. I have lived in Lancaster, CA for 20 years and this is the first time having a great experience buying a new car.

Ramon

4 de mar. de 2014

Had walk in and told it would be about hour. and it was perfect considering i did not make appointment. I have taken my other cars to the Chrysler dealer for service and you guys are better.Glad i bought a Chevy. Ramon.

Estevan

4 de mar. de 2014

I liked that I didn't have to stay at the dealership waiting for my car. I was given a ride home while my trucks was getting take care of. I was able to accomplish other pending personal issues. The driver was nice to talk with

Amanda

4 de mar. de 2014

My husband and I were extremely satisfied with our service from Elmer and his techs! After having our tire come completly off not only did they repair everything, they provided us with a rental because of how long it was taking to get the parts. Elmer even put the deposit on the rental for us. We truely appreciate everything you did to correct the situation! Thank you and God bless

Richard

2 de mar. de 2014

I am going back for the work to be finished on my car. the computer software upgrade did not work, so they will have to look at that again. other than that av chevy is where i'd take my car.

Ida

1 de mar. de 2014

Carl has maintained our vehicles for as long as he has worked for Saturn and now Chevy. I have recommended him to many friends. Two of our vehicles will be be there this coming week!!

Maria

28 de feb. de 2014

Julie Escobar is an excellent service rep. She was extremely helpful and supportive of my problem with my silverado pickup.It was very impressive she remembered me from my last routine service visit.I was amazed how quickly the problem was found, part ordered, installed and returned back to me. I really appreciated the rental car I was given.

Samuel

27 de feb. de 2014

I was upset because of course no one likes to buy a new car and a few months later have things going wrong under the good but after working with Carl and seeing that things were covered under warranty it eased my frustration. Carl did a great job and so did the crew that worked on my car because its running better than when I left it! Thanks AV Chevy!

Willie

26 de feb. de 2014

very short wait time.very couterious staff. av chevy had a greeter for the first time. we purchased a 2011 chevrolet malibu from antelope valley and are very please with the car and the staff, always shows respect and helpfulness.

James

25 de feb. de 2014

We are very happy with our experience with every one at the dealership. Will Smith went the exert mile to help us get or new car THANKS.

Tracey

25 de feb. de 2014

I have been a customer for about 3 yrs and have always been treated with respect and a pleasant smile. Thanks for such great service.

Ronald

23 de feb. de 2014

Honest and straight forward with me. Replaced a road damaged tire and its opposite, returned the spare to its appropriet station.

Tim

22 de feb. de 2014

Phil was an excellent service advisor. He kept me apraised of my vehicle status twice a day. He showed a genuine interest in me, personally, and I truly appreciated the attention to detail.

Raymond

21 de feb. de 2014

You guys are alwase reliable, you greet people with great customer service and to me its worth the 4 hour drive from where im at!

Ernest

19 de feb. de 2014

Very customer friendly. Service technician Corbin was instrumental in assisting my wife and I from conception, through completion of service on our Chevrolet Traverse. I would definately recommend AV Chevrolet.

Scott

19 de feb. de 2014

I felt my recent experience at A V Chevrolet having my 08 dually serviced was prompt and professional. My service coordinator Phillip and the Technician did a great job. I would also like to add the coffee and fresh donuts and nice waiting area was great.Sincerely Scott

Katherine

19 de feb. de 2014

Amanda, Tucker, Paul and the rest of the team were great. Buying a car is stressful but they took the sting out of it and made it an enjoyable experience. Everyone is really easy to talk with and genuine. Amanda really knows her stuff--what a great sales rep! An added bonus was that your dealership is easy to get to, clean, and inviting. Thanks again! We love our new Silverado Crew Cab truck

Greg

17 de feb. de 2014

The service department as well as the entire AV Chevy organization is great to do business with and I am always treated excellent and all of my needs are completely met.

Cagie

16 de feb. de 2014

From the time we got there Tania was very friendly. And the finance manager lamal was friendly as well. I will be back for that ss.

Sara

14 de feb. de 2014

I always avoid going to dealers service, because they are expensive, but this time they make me feel very important.they really know their business! So from now on, your company just gain another satisfied customer.

Loretta

13 de feb. de 2014

everyone was nice and friendly and they did what they said they were going to do they returned calls promptly and called when they said they were going to. the service was completed on time and thoroughly. I was very happy with the service the best experience I've had it with a dealership service. Thank you very much

Sarah

13 de feb. de 2014

Julie who my advicor went out of her way to make sure that my SUV was fix right and fix right the first time I hate when dealers don't call you with update but she call me everyday if not twice a day to make sure I knew what was going on with my SUV thanks for all you help a++++++++++++++++++++++

Stacie

12 de feb. de 2014

Just to let you know... Phillip, my service advisor was more then helpful. Not only did he listen and let me tell him what the problems were, he then solved them. Wish all my employees were as conscientious as he is.

Gerry

12 de feb. de 2014

The staff was great. The owner even talked to me. My observation was that on that day, you were greatly under staffed.

Lindsay

12 de feb. de 2014

They are very helpful and nice. Enjoy taking my car there, they take care of it and make sure everything is done right.

Michele

12 de feb. de 2014

Carl in service makes it worth driving all the way to AV from santa clarita. I completely trust him with me and my car to be honest fast and efficient! Thanks Carl!

Lucas

12 de feb. de 2014

Excellent service and pront greeting by my vehicle service consultant Elmer. Everything was direct and professional by this employee who saw to it I was informed of my vehicle's status and that everything was taken care of immediately including concerns verbally discussed. I recommend not only the dealership but this employee as he is very helpful and gets the job done with a passion and keeps things personal and professional!

Brent

11 de feb. de 2014

I recently moved to Risgecrest, CA and was not familiar with the GM/Chevy dealership that close to me. Also having had received really poor service at my previous dealership, I wasn't sure were to go, were I would receive the "GM Family First" quality of service that I was told I would receive. Well, I found it with Carl Bourdon! He was friendly, knowledgeable and a no "BS" Service Rep. He went through my auto history, inspected my car and gave me his recommendation on what service my car needed. He wasn't pushy, persistant or try to pressure me into service that wasn't required and he was attentive to my comments and questions. Unlike my previous dealership, where the service rep couldn't get my name right, even-though it was printed on the service request form. Since my visit to Antelope Valley Chevrolet, I have referred 2 co-workers to Carl for their GM service needs. Thank you Carl! On a side note...Customer accessable WiFi in the service waiting area would be a nice?

Tyson

11 de feb. de 2014

Karl took the time to find out why my check engine light was on, and was very friendly and caring.

Evelyn

11 de feb. de 2014

Exceptional work! Completely confident on the work performed and absolutely appreciate Elmer's great customer service. I'm a happy and satisfied customer. Thank you!!

Charles

10 de feb. de 2014

Thank you so much in arranging for my purchase of my new 2014 Camaro. It's my dream car. I once owned a 1979 IROC which I ordered directly from the factory, built to my specifications. This car far exceeds my expectations.I would like to note some people along the way. After my former student Marv Crist contacted you, your son Justin contacted me and set up an appointment which I missed. My wife died just a few days ago and the Camaro purchase was a purposeful distraction from the tragedy. I simply forgot. I called back and got George Cady, who guided me through the purchase with great professionalism, and showed me that I indeed got an exceptional deal.Another person of note was the young lady in the business office. I believe her name is Kelly Cobos. She commiserated with me and went beyond her job description. I left her office feeling more like a friend, than a customer--and I am serious about that. The day after the purchase, when I returned the pink slip of my trade in, we had another "talk." What an exceptional employee.Finally, the gentleman who took me on a "tour" of my car's features. Perhaps he was the most impressive of all. I never saw him walk anywhere. He was always running, and reassuring me. Cleaning out my wife's car was one of the most difficult things I have ever done. His name is Renz McGowan, and, again, an exceptional employee. I had some minor problems with the car which were taken care of in a professional and professional matter by Julie Escobar.

Lindsay

10 de feb. de 2014

I can not express enough how impressed I was with John Paul's professionalism and how easy he made this car buying experience! I have purchased many vehicles in the past, and this by far had to be the most straight fwd and pleasant experience I have had. Thank you John Paul. I love my new camaro!

Patricia

10 de feb. de 2014

Had a computer program problem with my new cruse. and was fixed in a timely manor. I was very pleased.

Michael

10 de feb. de 2014

Everyone was welcoming and I was not pushed at all. I knew what I wanted and they delivered exactly.Would definitely go again for my next vehicle.

Ernesto

8 de feb. de 2014

knowledgeable staff when it came to vehicles. Renz was really helpful, instead of leading us to a more expensive car that we thought we wanted he lead us to a car that suited us better and at a lower price. Best experience at a dealership I've ever had.

Michael

8 de feb. de 2014

Salesperson was very friendly and informative. He helped with my questions and tried to give me the best deal for my trade-in and the purchase of a new truck!

Joe345

13 de may. de 2013

This place is a joke make people drive far n lie, lost money goin there for lies and George the sales mgr a joke fraud