JoColo

16 de jun. de 2016

I was in the market to buy (still am) an Acura RL and saw a decent deal on carfax at this dealership. I indicated that I was interested and Ricardo was prompt to contact me and to do a follow up call days later. This was great and I communicated to him that I will be traveling from CT to NY to check it out (2hrs 30 mins).That day came and I was just about there and so I called Ricardo. To my rude surprise they sold the car wholesale and wasted my time. Luckily I planned on seeing several other cars that day in the area. However, the point is if I say I'm interested in a car please communicate this to management so they wont sell the xxxx car. Other than that, I thought communication with me was great. I guess one other bad thing is after he notified me that this happened he tried to offer me a car that is double the price of the car I was looking for. So essentially double my budget.I am sorry I have to write this quite honestly but I guess that's life.All the Best,Jon

Baileyfix

17 de may. de 2016

I stopped into Acura of Bay Shore just to get a second quote never expecting to get my car there. The relaxed and comfortable manner extended to me by all was pleasant surprise. When we worked up a quote and got all the details, I decided that they earned my business. I highly recommend both Anthony and Carlton and the team at Acura of Bay Shore and will be looking forward to free oil changes!

Rebecca Skibiel

5 de may. de 2016

I had a wonderful experience at Acura of Bayshore! I previously purchased from Rallye Acura in Roslyn, and I MUCH PREFERRED the employees and environment at Bayshore!!! I first spoke with Carlton Johnson on the phone, and when I met him in person, he heard my concerns and what I was looking for. He then sent me to Evelyn Gonzalez to be my sales/lease consultant. At first, they both helped me find what I was looking for and within my price range. Eveyln went above and beyond to make me, and my 3-year old daughter, feel comfortable during our time there. She answered all of my many questions and gave me several options that would best fit my financial needs. Never was she pushy, yet she was understanding and wanted me to get the best deal. I sincerely thank Evelyn and Carlton, and the entire team at Bayshore for making my lease a smooth and pleasant transition! I will definitely be a returning customer! :)

Peter Mastrocovi

1 de abr. de 2016

My wife and I feel very comfortable with this dealership meeting our financial needs and vehicle demands as well. We have been leasing Honda's for a long time and wanted a change. So we went to this dealership, lets just say, if you know what your bottom line number and you have have gone to other dealers. I would strongly suggest checking this dealership out if you went to other dealers. I stopped being an impulse buyer many years ago. This dealership so far has been great to us. White Glove Treatment and all oil changes are free with all kinds of other bells and whistles they provide to their patrons.So far, purchased a 2016 RDX and just the other day traded gave them my end of lease 2013 Honda Civic and happily in a 2016 ILX. Give them a shout out is all I can say. My wife and I never thought we would be able to afford Acura's but so far, have two of them.

Tanyelle1106atgmail.com

22 de mar. de 2016

I just recently purchased an 2016 Acura tlx I love my car and is extremely satisfied with my choice and highly recommend them to anyone

Lovitha12345

21 de mar. de 2016

I tried so many dealerships to get my chrysler of my hand and they helped and gave me the highest trade amount and I was able to get into the car of my dream. Thanks for all yall help. I will recommend there service to everyone. Anthony fratatoni and Erin shaw thanks for all the help and support.

shalay7388

4 de mar. de 2016

My lease was up on my BMW GT and I wanted a used 2007-2009 Acura MDX. I knew I could pay for it in cash and be done with a car note. Every used car dealer I went to had ridiculous fees and the prices listed online was not the price of the vehicle once you got to the dealership. I was about to give up my search, when I came across a 2008 MDX at Bayshore Acura. I called and spoke to Tony Natale, who stated that the online price of the vehicle was the actual price and that there were no additional fees with the exception of taxes and DMV. Although skeptical, I went to see the car and loved it. Tony Natale was extremely nice and did not pressure me at all. He gave me a great deal on the car and had the seats repainted because the color was worn. The car looked brand new. Tony even scheduled me a service appointment with a loaner car for some minor issues I called him about the following week. Dominic Knecht serviced my vehicle and was also a pleasure. Every person I dealt with at Acura of Bayshore was very welcoming! I most definitely recommend them as a dealership with great integrity!

Marie A

16 de feb. de 2016

I have been a customer since 1999. Mainly due to the outstanding service of Carlton Johnson who goes above and beyond compared to the other dealers. I highly recommend Bayshore Acura to everyone who is looking for the highest level of customer service while choosing a high quality vehicle.

Satisfied customer

8 de feb. de 2016

This dealership has a superior staff. Since my purchase in 2013 I've ad nothing but positive experiences. Periodic service visits are never a problem and Joanys Santiago the service advisor always takes the time to explain the services performed. When I had a problem with broken wheel locks they went out of their way to correct a problem that was caused by a tire retailer. Ms.Santiago is professional, knowledgable and her honesty is refreshing. She is a pleasure to deal with.

prof John Hardiman

31 de ene. de 2016

Wonderful service. Could use more time to familiarize customers with cars...perhaps a visit after 2 weeks of ownership. The MDX is a very well engineered complex vehicle and not surprised to learn that many of the staff have little idea of how some functions operate. That is not a big deal, everyone can learn. What is perplexing is that I was told that a survey was coming.....and here I am writing in a Share your experience OP ed instead of doing the survey.Acura/Honds is NOT good at providing access to things like manuals and verbal tech support and i do NOT fault the dealership at all. Acura of Bay Shore is at the top of the list for me and my family after 5 years of incompetence from MB of Huntington. Quote me if you wish.So thats if people...MDX beautiful automobile.....perhaps a more total understanding by the sales staff would be in order but other than that super excellent.thank you allJohn Hardiman

acuramdx

29 de ene. de 2016

Had an issue with our new Acura MDX, Tim and the service team did a great job in finding the issue very quickly, taking care of the problem, and getting me out very quickly

RDX2016

18 de ene. de 2016

Everyone person I have dealt with in sales and service has been very professional, polite, responsive and has kept to their word, which makes for a pleasant experience.

marktcoach

13 de ene. de 2016

The Acura of Bay Shore family is truly the epitome of customer service. The sales manager Carlton defines professionalism and Joanys in the service department ensures the utmost in courtesy & customer satisfaction. Thank you all x1000!

bmcbaing9

4 de ene. de 2016

I made my appoint on line for today, 1/4/16 and received a very fast prompt confirmation. When I arrived , Ms. Joanys Santiago, serviced me. I have always requested her but have been luck to always get her. Before I retired a year ago, I was a Customer Service Representative/Manager for 30 years. This position, no matter who you are servicing and what you are selling is a very difficult position, because you have to work with various attitudes and personalities of the customers. No matter how bad of a day that I'm having, Ms. Santiago always brightens my day with her personality, smile and expertise. She is professional, knowledgeable, Identifies problem areas, if any, She puts to use her various Customer Service skills when servicing the customer, which puts the Customer completely at ease(my personal opinion) even when the news received may not be all that good. This is the indication of a truly great Customer Service Representative. In fact I would highly recommend her to train others in the Customer Service Field because of her expertise in her position here. This is one of the main reasons that I will continue to go to Bay Shore Acura, although I could go to a closer one near my home. Also, they work with you and not against you. Everyone there is so nice and respectful. This is my 2nd purchase from Acura, because from experience, I know that their vehicles are reliable. I love "ACURA OF BAYSHORE". They are the best and they have one of the best Customer Service Reps., Ms. Joanys Santiago, in the State of New York.

acura 2001

30 de dic. de 2015

First of all everyone at acura of bay shore is understanding They took care of all our needs. Promptly and best of all it was fixed right the first time. Tim Ried goes above and beyond Every dealership should have a Tim Reid

patrick.gallagher.526438

29 de dic. de 2015

I have leased a Honda Pilot from Atlantic , and for the last 14 months Bayshore Acura has sent me three to five mailing ads a day to bring it to them and lease a new Acura. I have called and emailed to try to getOff the list and they still dont stop! It's a non stop barrage of advertisements for their vehicles. I will never buy an Acura ever because of this harassment ! BBB here I come !

Alice V.

28 de dic. de 2015

As a business woman, service advisor Tim Reid and crew are always respectful to my needs. I have owned my 2007 Acura RDX for four years and have only experienced each time quality, responsible and reliable service.

R See 02-15

19 de dic. de 2015

Wonderful person a person that loves what she does. She will go out of her way to keep you very happy and keep your Acura running very well. Acura could not replace that smile and a wonderful service advisor!!

Love my Acura

17 de dic. de 2015

Tim was patient, helpful and very understanding regarding the service of my 2014 RDX. Within a few minutes, my vehicle was on the lift,diagnosed, and vehicle problems were being addressed. I'm very pleased and satisfied with resolved car issues.

LLP

3 de dic. de 2015

What a pleasure to do business with. Joanys has a wonderful personality! So nice to deal with someone who loves their job as much as Joanys Santiago does!

tmillscpa

24 de nov. de 2015

Joanys completely made me and my husband's day. She made it possible for us to have our vehicle serviced quickly and more importantly helped us with the cost. We are really grateful as around the holiday season it is hard to budget unexpected costs and without qualm she and the service team extended their gratitude to help us out! Surely we will have our cars serviced here in the future.

Joeromeo890

20 de nov. de 2015

Had my car serviced there a few months. The staff was excellent and helpful. I was given a ride back to work from their dealership and they were ableable to work with my schedule to pick me up. Joanys was made my service experience easy and I was updated during the repair. The wash at the end of the service was a definite bonus.

J

17 de nov. de 2015

Service Rep Joanys Santiago & service team are professional & accommodating. I have been a satisfied client for over 10 years. Management & Sales teams are excellent too!

Alfonsopaucar

23 de oct. de 2015

Someone called me for a trade in and offered me $1000 for the loyalty program to put into my trade in. Everything was a lie. I went there and they told me everything was ready to go and I got my insurance on which I'm trying to get back since they had charged me already and also gave them my down payment. After 2 hours of waiting they tell me that I wasn't approved for the lease. Like xxx why are these people making up stories and lying, they came to me trying to get business now i will have this negative input on my credit report. Anyways bad experience, customer service sucks. DCH Acura are way better.

Car guy 312

30 de sep. de 2015

Once again Joanys came to the rescue when I lost the wheel lock the day before my road trip! She helped remedy the problem by immediately getting me an appointment to install new locks. She is always very professional and has a bright, courteous manner. It is a pleasure dealing with her!!

vds

30 de sep. de 2015

The Acura Bayshore dealership, specifically the maintenance department, has never disappointed me with their efficiency and professionalism. Though arguably a great car, I continue to buy Acuras because of the fabulous service department at Bayshore.

Suzanne04

18 de sep. de 2015

Having Joanys as my service associate was wonderful! She always remains professional while being friendly and courteous.... a rare find. She helped me understand the importance of each service while listening and responding to ALL my questions. She walked me out to my loaner and my car when I came to pick it up (also a rare find). Love her smile...it makes you feel comfortable when you arrive. Joanys is a tremendous asset to Acura of Bayshore!

mandygee224

21 de ago. de 2015

This dealership lied to me. Did not answer my questions. Strung me along for days without giving me a date when I could pick up my car. I left messages and ultimately had to drive to the dealer itself and find my salesman who still had to check with his manager to help me. At which point I spoke to the manager myself. As a young girl I felt extremely uncomfortable when the manager raised his voice to me and the salesman degraded me for being a women. I would not recommend going to this dealership ever. Extremely unprofessional and made my car buying experience stressful. It was a nightmare.

Jackie1

1 de jul. de 2015

Jazmine was superb so nice well mannered and so fluent with her description of the TLX. We were in and out. Thank You so much for making the car buying experience great.

nassau1741

29 de jun. de 2015

I just picked up a new 2016 RDX last week. My experience with Tony of the sales staff, GM Christine and my finance person was outstanding. I was about to close on a deal elsewhere, but was given a much better deal with Acura of Bay Shore.I very much hope that the excellent relationship continues!Donald A., Melville, NY

rfretto

25 de jun. de 2015

Joanys provided a compassionate,knowledgeable ,and clear process to my problem.All areas regarding the sunroof repair work were confidently reported and I was directed to the appropriate glass repair shops.

marktcoach

25 de jun. de 2015

The level of genuine, personalized customer service is truly outstanding!!! I especially want to thank the lovely Joanys for her warm personality, energetic enthusiasm and impressive level of professionalism.Thank you!!!

bocian

25 de jun. de 2015

Hello, I have been a customer of Acura of Bay Shore for over 12 years, bought 4 vehicles and that's where I also service my cars. I wouldn't even consider going to another dealer for service ,much less for purchase of another vehicle. Service and care of Joanys and Tim is outstanding, always greeting me nicely, joking and asking about my family whom over the years they got to know as well. Also service manager is super nice and greets me all the me when I am there. Other service advisors and managers would have learned a lot from those people and Acura dealer as a whole. My dedication to this service and Acura of Bay shore was fully earned and is deaply appreciated, with continuous love and care from Tim, Joanys and service manager.Keep up the good work and see you soon!!!!Best regards Marek Koszelak

ACURA CUSTOMER

24 de jun. de 2015

I RECEIVED AN A 16 SERVICE LIGHT YESTERDAY ON MY 2014 MDX . I CALLED THE SERVICE DEPARTMENT AT 10.00AM - GOT A 1.30PM APPOINTMENT AND WAS BACK ON THE ROAD BY 2.55PM!JOANYS PROVIDED ME WITH DETAILED INFORMATION AS TO WHAT THE SERVICE ENTAILED AND IT'S COST - HAD ME OUT IN NO TIME AND BECAUSE I HAD WASHED MY CAR THAT MORNING PROVIDED ME WITH A VOUCHER FOR A FUTURE WASH .. I HAVE BEEN AN ACURA OF BAYSHORE CUSTOMER SINCE 2004 - 4 ACURA'S ( AND A USED HONDA FOR MY DAUGHTER ) THEY HAVE MY FULL RECOMMENDATIONS .

melissa

9 de jun. de 2015

THE PERSON WHO PICK UP THE PHONE WAS VERY RUDE SHE SAID SHE NO LONGER IS WORKING HERE I WILL NEVER BRING MY BUSINESS TO THEM ANYMORE. ALLIE WA STHE REASON I WAS COMING BACK TO BUY ANOTHER MDX FROM HER. THEY JUST LOST MY BUSINESS. POOR DEALERSHIP THEY DON"T CARE ABOUT ANYONE. NEVER AGAIN I"M LUCKY I HAVE ALLIE"S CELL PHONE # I WILL FOLLOWER HER SHE IS THE BEST

jeanmarie

29 de may. de 2015

Everyone was very welcoming and made us feel comfortable. No one was ever over bearing. Didn't try to talk us into what we didn't want.

Frank Gagliardi

12 de may. de 2015

I've never had a more genuine, professional and pleasant experience at a servicing as I did with Joanys Santiago. She kept everything moving, explained details, kept me updated and has a great attitude!Joanys Santiago is an asset to Acura!!

Heck71

4 de may. de 2015

My lease was soon to be up on my car & I began looking for a new car to lease. I went to Acura of Bay Shore a fairly local dealership. I found it extremely neat & clean. Allison Krill a salesgirl politely introduced herself to me & offered to show me around. She was extremely helpful in finding the type of car I was looking for. Once we zeroed in on the 2016 ILX she was very knowledgeable about the car & was able to explain all the many features of the Tech Plus package. Once the deal was finalized I saw Joseph Liotta to go over the financial paperwork. He was great to work with & explained in detail all the paperwork that had to be signed. I am very happy with my new car & it was a pleasure to deal with Acura of Bay Shore.

Priscilla

15 de abr. de 2015

We contacted online and get a good deal before we visit dealer. Teresa and Renay were very helpful. Sales representative is Anthony, very patiently showed us all new features, answered our questions. Not pushing, no game playing, the best auto sales person I have ever met! Highly recommended! Great purchase experience for us.

yana1

8 de abr. de 2015

Allison, one of the representatives, was extremely helpful. She spent over an hour getting our insurance price down. She went above and beyond. Awesome job! We are saving about $1000 a year!

FF612

2 de abr. de 2015

Ali at Acura was able to get me out of my prior lease which I was only 13 months into for my Jeep Cherokee. I hated the car and wanted to come back to Acura and the Bay Shore dealership did everything they could for me and made the deal a reality. They are easy to speak with and you do not feel like you are walking into a shark tank. Very professional and helpful and they give you the no hassle scenarios. If they can't do it, they will let you know. I will continue to bring them my business as this is my fourth deal with them.

triniguy87

26 de mar. de 2015

I trust that my car will be serviced well by experienced technicians. I am always greeted with a smile and treated with courtesy, I am never hounded to add on additional services, however when additional service is recommended; it is fully explained so that I can make a educated decision that best for my wallet and my car.

flee66

21 de mar. de 2015

I've owned quite a number of vehicles over the years, and I must say that the service I receive at Bay Shore Acura FAR exceeds that at any other dealership thus far! Joanys Santiago is patient, thoughtful, and pleasant. She ALWAYS greets me with a smile, and she really knows her stuff!! Keith, the technician who usually works on my 2011 MDX is great as well. He answers any questions that I have thoroughly, and recommends certain services only when necessary (unlike other dealerships I've dealt with).Tom in parts takes the time out to look up any and everything that I may be interested in purchasing, and explains how it may look on my vehicle, which I really appreciate. Everyone at Bay Shore Acura have been nothing but accomodating. Any issues that I've had have been easily rectified, from obtaining a loaner vehicle for me to honoring my coupons. I've never left the service department disappointed. Everyone is professional as well as pleasant, and other businesses could learn a lot from you...keep up the stellar performance...YOU ALL ROCK!!

bckfcf1144

15 de mar. de 2015

My wife & I just purchased a TLX & had the good fortune of having Diego as our salesperson. He was professional at all times and showed great pleasure in selling us this car. I am presently leasing a Jeep and will be looking to meet with him to work out a deal to buy another ACURA.

Goldminevisions

6 de mar. de 2015

This review is a little late! I would not have purchased a Acura if it was not for my Sales representative. Mr Will Combs. He really sold the vehicle to me. My first Acura was a 2011 Acura. My next vehicle which I have now , the RLX 2014. My sales person again Mr Will Combs. I love my vehicle and all the amenities in it. Mr Combs explain that vehicle assets to me. I was sold. I have a home here at Acura of Bayshore. Sales & Service is the Greatest. Also the finance manager was great also. Today March 2015 I am very pleased & happy with my vehicle & service. Especially Joanys Santiago. I look forward to going to Acura for all the perfection & smiles.

LisaL

18 de feb. de 2015

Bay Shore Acura should give ALLIE ALLISON KRILL a promotion along with a pay raise!!! She is a excellent representative to have working for the dealership. I contacted Bay Shore Acura with a problem connecting my cell phone to blue tooth and Allie was eager to help me troubleshoot and correct the problem. She was friendly, nice and very professional. If and when I purchase another Acura I made a note of her name so I will not forget to purchase the car through her. Should I have the opportunity to refer her customers I will do so. Thanks so much for your help Allie Allison! You rock! Lisa Lubrano

Mannino

17 de feb. de 2015

My overall experience was great Aly worked so hard to make this deal happen and did whatever she needed to do to make my husband and I very happy. She was a pleasure to deal with and highly recommend her.

Mac28

12 de feb. de 2015

Hands down the best dealership ever. The minute you walk in you aren't treated like a regular customer, but like family. Everyone is very warm and friendly. We sat with Matthew Santiago in Sales to purchase a brand new 2015 Acura ILX. He took us on a test drive and explained everything the car can do as well as showed us how to do it during the test drive. He had both my husband and I test drive the car and test every feature. We were sold immediately and really liked his personality as well. We chose our car, and met with Joe Liotta to go over extra warranties, upgrades, etc. Joe was also very friendly and took the time to go over all the additional warranties and extras with us to ensure we would have exactly what we wanted. Matthew walked us through the Parts and Service department introducing us to each member of the team. The next morning we went to pick up our new car and Matthew greeted us at the door and then spent well over an hour with us setting up all the gadgets in our car. He showed us how to work everything once again, and told us if we needed a refresher course or had any additional questions to please call him. He really meant this because it didn't stop there. He called us several times to make sure we were happy with our car after our purchase and to see if we had any questions. It is very rare to find this kind of sales person in a dealership at all. This was absolutely an amazing car buying experience. We then decided to add on a few accessories/options and had the pleasure of meeting Anthony Matassa, Parts and Service Manager, who I cannot say enough about. He is absolutely amazing to deal with and answers any questions you have about add on options/accessories thoroughly. He really wants you to be happy with any service you have done. It shows in his staff. This entire service and parts department treat you like family. You are not just a "number" with these people. When we walked in we were greeted by Joanys Santiago who has the best personality and is so sweet. Kenny McKeever and Tim Reid are also two outstanding Service Department employees always making sure you are happy and explain everything to you thoroughly. Tom Farula in Parts is also extremely helpful answering any questions about add on parts and even showing you what the parts look like. I must also commend the Detail Department/Car Wash Department. Having purchased a black car I feel extremely confident having them detail my car inside and out. Each time it comes back perfect and shiny with a smile!I must say the employees at this dealership are the main reason we purchased our new car here and will only go here for service and parts. The garage is the cleanest garage we have ever seen. Anyone can feel very confident leaving their brand new car there. I am very happy we chose Acura of Bayshore! I recommend them very highly to anyone who is in the car buying market!!!Jodi and Tom Macholz

M125

21 de ene. de 2015

I recently leased my 2015 MDX Tech from Acura Bay Shore. I live in Nassau County and would normally go to Rallye, Island, Valley Stream, and Huntington to shop the price. I received a flyer from Bay Shore and thought I would check them out. I went to them first and sat down with Jason Rupansingh. It was a very good first experience overall. Jason was very professional not overly pushy but it was clear that he wanted my business. Which I appreciated. Excellent price and terms on the 1st go around. But I really wanted to shop it around and do my homework, which I did over the next couple of days. I hit all the other dealers on Long Island and no one could top the deal. No one was really close for that matter. The exact vehicle that I wanted they had in stock and within 24 hrs deal was complete. The manager that closed me out was awesome, his name was Joe Liotta. Very professional and a quick painless process. I would highly recommend seeing them before you sign somewhere else. Everything they promised they kept their word. I'll be seeing them again in 3 years. M125 / Old Bethpage NY

RWLF

19 de nov. de 2014

I would like to commend the service employees from Bay Shore Acura. My experience was pleasant from the time I pulled up and was greeted by a friendly attendant to my dealings with both Joanys Santiago & James Gullo in the Service Department. I'm always skeptical with regards to anything that states "free" when it comes to bringing a car back to the dealership. Imagine my shock when I had the oil changed, wheels rotated and the car washed for no charge! On top of that, my car was ready in a hour as they stated it would be. What a treat! Thanks again for a surprisingly pleasant experience.Richard LaForce

Ron Star

15 de nov. de 2014

Simply put, do your "homework" before you come here. Then you will appreciate how great the buying experience can be when you deal with real, honest professionals. Not the usual nonsense that you will find elsewhere. I bought my new MDX from Diego Bonilla. What a pleasure! He knew the vehicle inside and out. I had been to three other dealerships before I walked in. I had, what I thought were some of the best prices. Diego had me sit down with the general manager and finance manager and we worked out a FANTASTIC deal. ( It was a real pleasure BTW, they do NOT pressure you.) On top of that, they give you free oil changes, car washes, tire rotations, and inspections for as long as you own it. So either run around and come here last, or save time and gas and come here first...either way you'll get a great deal. Many Thanks! Ron Star

Gregg Stewart

16 de oct. de 2014

We loved the entire experience and are very excited to be part of the Acura family. We have already recommended then to friends and family. -Gregg

bobp3653

23 de sep. de 2014

What a pleasurable experience from Acura of Bay Shore! From the moment we arrived - the staff was nothing but professional and hospitable. We were greeted right away - and we met with a true gentleman Charlie Gordon. Charlie was very knowledgeable - not your typical "salesman". We were coming off a lease from a Lexus and wanted the Acura RDX. Charlie crunched some numbers and we tried to come to a comfortable price for both of us. In steps General Sales Manager Christine Staab, a no nonsense professional lady and most of all - NO GAMES!! Christine gave us no pressure but worked with us so we could make deal. Within 15 minutes we had a deal and purchased the RDX. I cannot say enough about these two professionals! They made the "nightmare" of purchasing a car from a car dealership a very pleasurable one. This dealership is NOT close to my home but it was well worth the trip! Today we picked up our car - just when you think it can't get any better - it does! We met with Mr. Joe Liotta (General Manager) to sign our papers. He explained everything in detail to us and was very patient - he was another true gentleman. We were then walked into the service department and were introduced to the staff for when we bring our car in for service. This entire new car experience was second to none! Thank you Charlie, Christine and Joe for NOT treating us like a customer - but treating us more like FAMILY! My suggestion is - you can go to other Acura Dealerships first, but then save the best for last and go to Acura of Bay Shore and see Charlie Gordon - a NO PRESSURE individual! Thank you to Acura of Bay Shore for doing such a great job and making purchasing a car a "PAINLESS EXPERIENCE" !

rbmizerabel49

9 de ago. de 2014

I have had the greatest experience ever with Mr. Tim Reid and Ms. Joanys Santiago. These two Service Advisors are always polite; speaking to the customers with respect, and, excellent with follow up. If there is an issue, they go above and beyond to make sure that the customer is fully satisfied. This makes for a wonderful visit and great atmosphere!!!

Lisaprib

27 de jul. de 2014

I really can't rave enough about Acura of Bay Shore. Matt Santiago is the guy to go to. Coming from a Lexus lease, and displeased with the offers they had to give me-- I went into Acura with an early termination lease letter I received. Matt was knowledgable, kind and informative-- he was never pushy and really did his best to give me the payments I wanted. He worked out numbers that when I brought to other Acura dealers they said they couldn't beat and I was really getting an awesome deal. Everything went smoothly and I love my new ILX. I am definitely sticking with Acura after this deal and will recommend this dealer and brand to anyone.

Camron07

23 de jul. de 2014

The sales staff was nothing but wonderful Frankie and Matt were so helpful and patient . Joe made the finance part comfortable and easy. The only negative thing about this dealer is the General Manager she is the most obnoxious, loud and unprofessional woman I have ever met ... The buying process would have been perfect if she would learn how to be professional and not rude to her clients ..

cstark1

27 de mar. de 2014

the experience at Acura of Bayshore was by far the best one ive ever had in purchasing a car. previous dealers invlude nissan, toyota and subaru. after the experience at acura i will definitely recommend and praise the staff at bayshore acura!

dmccrosson

24 de mar. de 2014

This is the third car I purchased from Carlton during a span of around 12 years. The cars sell themselves so the dealer makes the difference. I highly recommend Acura Bay Shore.

greggatli

12 de mar. de 2014

I had a service done on the car and it was a great experience, the service writer was great. Ms Santiago was always a cut above the best. At no point in the process was out of the loop, and I was contacted very shortly after the care was brought in for service, to be advised what was wrong , the price of the service and what would be done and how long it would take. Communication for me is the key since I am on the road a lot. I would differently recommend the service department to any one, and I would definitely send them to Ms,. Santiago!!!!!!!!!!!!!!!!!

amassimo

2 de mar. de 2014

We had a very positive experience with the staff from the sales team to the service department. We did not feel pressured to buy something we didn't want to or could afford. In addition to the friendliness, the staff was very knowledgeable in what they were doing. thank you for a great experience overall!!

umohan21

5 de feb. de 2014

The customer service here was absolutely outstanding. Joanys was extremely helpful and courteous, especially when she found out I was having a bad day. She needs to be commended to the highest possible level and held in the highest esteem. Her service alone has ensured that I will continue to use bay shore Acura for many years to come.

Lmsc1031

31 de ene. de 2014

This was our 4th Acura lease from Bay Shore. We have never had a bad experience. Joe Liotta and Carlton Johnson are professional, respectful, and friendly. We always feel comfortable with them because they're not typical "car salesmen".

rita1228

26 de ene. de 2014

Everyone is always very friendly and work is done timely. This is my third Acura, and I never had a bad experience with the service.

dharz

18 de ene. de 2014

Excellent customer service. While at service center for oil change the dealer had a recall order which was also addressed. Since this recall repair required several hours the dealer provided a loaner car to me.

ChristopherAdamou

4 de ene. de 2014

Our sales associate, Joseph Meyer, was friendly and answered all of our questions. It felt like he was completely honest with us and was pushy or gimmicky at all. Straight shooter and got us the best deal possible. Joe Liotta, the manager who we signed with, was also very informative and gave my wife and I the time to think about any additional services we may have wanted with our certified pre-owned Acura. All in all, they were responsive to all questions and requests we had we left feeling like we weren't taken advantage of. Great service, great vehicles, great experience.

Accurardx

18 de dic. de 2013

Great service with..Friendley atmosphere and work with budget for buying new/ or certified car. For car service they have better price.Over all great for every thing.

tfk1

14 de nov. de 2013

The employees, sales and service, are a pleasure to deal with. Our salesman, Will, was very helpful. We had to shop around for a good price and when we presented it to Bay Shore Acura they came close to matching it. For convenience and friendliness we chose the Bay Shore Acura, even though it wasn't the lowest price for the vehicle.

theschlef123

29 de oct. de 2013

I've worked with Carlton many times before. He has always gone out of his way to get me the best deal possible. I would very much recimmend him and Bayshore Accura

PEllwood

16 de sep. de 2013

From a simple oil change to a big service, myself and my family receive the same level of professionalism from the entire service team. Our car has been serviced at the Bay Shore location for ten (10) years now and Ive never had anything but great service. P. Ellwood

kelvolo

30 de jul. de 2013

My experience in leasing my MDX from Acura of Bay Shore was excellent. My sales consultant Mattew was knowledgeable, professional and courteous which made the leasing process a lot easier. It is sales people like you that make us come back and recommend others friends and families.Also he was very friendly and honest, as well as Joe from finance, there were no surprise at the end of the deal.

Vinanddeb

11 de jun. de 2013

Buying a car at Acura Bay Shore was a pleasure. The team there was attentive, but not over bearing, knowledgeable, and accommodating. Based on the research we have done, we received a fair price. The team at Acura Bay Shore made our purchasing of the car easy. Their process and teamwork was great. They are a nice group of people who want to do a good job and it shows. We love our new car and would not only buy another Acura, but buy it from Acura Bay Shore.

dolcima

9 de abr. de 2013

From start to finish they were very friendly, honest and straight forward. I did a lot of research online, made my decision to buy an Acura, (one of the best decisions I've made), before going in for a test drive of the RDX. Once I did that, I was sold. Will Combs made the process shockingly painless, I knew I was getting a good deal, including a trade-in with very high mileage. They were the first dealer I went to and I knew that I didn't have to, nor did I want to go to another dealer. The experience was that good! I picked up my new RDX two days later, and Joe Liotta finalized the paperwork, and he was wonderful also. He was very friendly and efficient, answering all my questions, and had me out in no time. In fact, everyone I came in contact with couldn't have been more helpful, including the gentleman that showed me all the amazing features, (which were standard), in the RDX. I would highly recommend Acura Bayshore to everyone who is interested in an Acura!

LindaCL

30 de mar. de 2013

I rely on the Service Department to keep my car in top shape, achieving optimal performance. I know that when I have my car serviced, Tim and the guys in the shop will listen to my concerns and go over my car with great care. That extends to recommending a shop and helping me coordinate body work repairs for damage that I recently sustained. They went above and beyond -- so very much appreciated.

helen84

25 de mar. de 2013

Will is extremely helpful, knowledgeable, and friendly. He really cares about this customers, and goes out of his way to ensure that you receive the best deal possible, and most importantly are a satisfied customer. He doesn't try to push you into the sale, as most other dealers do, but educates you on the purchase, and ensures that it's best for you. I had a very horrible experience at a different Acura dealership, and Will was right there to save the day! This is going to be my second time leasing an Acura with Will, and I would never go to another dealership. With my second lease, this was my first time dealing with Joseph Liotta. He is also really great, and makes you feel like you are right at home. He is efficient, knowledgeable, and very friendly. Dealing with both Will and Joseph has made my experience at this dealership amazing.

mgokool

19 de mar. de 2013

I originally visited Acura of Bay Shore back in Sept. 2012 when I was in the market to purchase a new Acura TL Technology. I was quickly greeted by Will Combs who took his time to show me all the features and answer all my questions. And just when I thought it would be impossible to own such a great car, both Will and Ian made it possible! I drove of happily in my brand new TL w/ Technology! Now, March 2013, my wife was looking to replace her current vehicle, and even though there are other dealers to choose from, we went back to see Will. Again, we were greeted in the same friendly manner, we felt like we were part of a family! My wife was excited over the 2013 TSX w/ Technology. With their prompt service, we drove off in the car that she wanted again, and we were once again, very satisified with our experience! Joe made the leasing very simple and he was not pushy. This dealer is by far one of the best out on the Island and I would recommend anyone whos in the market for a new or replacement vehicle to check them out! If you do, just ask for Will Combs and rest assured, he will give you all the correct information and treat you like family, nothing less!

gigman

10 de feb. de 2013

I had a an Acura TL shipped to me that was described as like new and always garaged. The car was in poor shape and was never garaged. Bad paint and many dings and scrapes. obvious paint deterioration. When confronted they denied everything. It had a broken windsheild. They did send refund around 200 for undesclosed damage in their words. Very rude after the sale. Do not believe them or buy a car from them on ebay or off the internet.

ChitoSien

19 de ene. de 2013

Although my RDX was purchased from another Acura dealer, I've been servicing my car with Acura Bayshore for quite sometime. The staff is extremely friendly. I've primarily dealt with Tim Reid, but have on occasion dealt with Cindy, Nicole and Kenny. All of them are personable, professional and courteous and go out of their way to ensure I'm leaving there completely satisfied. They are also very honest which is a big thing with car dealers. I gave a 4 on price, because it is a little expensive, like other luxury brand dealers. In the end though, I don't mind paying a few extra dollars in return for good, confident service. I highly recommend them.

ljhowatt

29 de nov. de 2012

Carlton was most professional and thorough . My transaction was seamless and a very positive experience. Ian was terrific too. Thank you gentlemen...I love my Acura!

pablomartz

9 de nov. de 2012

Purchased a 2012 Acura MDX and I really had a great experience here. The salesman Joe was extremely friendly and made me feel really at ease. It was defintely not a pressure filled environment like many other dealerships can be. The Finance manager Ian was also really friendly and was a pleasure to work with.

Hondafan92

29 de jul. de 2012

From the sales side, working with Carlton is a pleasure. I serviced my 09 TL here without a problem and Nicole in service has always been friendly and courteous. Just purchased a 12 and expect to service the vehicle here. Pricing for service is inline with other dealerships (I.e. high), but they seem to fix the problem on the first visit. They may not be the lowest price dealer, but they are competitive. As long as you do your homework, you will pay a fair price.

NatandAlex

13 de jul. de 2012

Worked with Joe over a couple weeks to get a car shipped down to my home in Alabama, he went above and beyond and got the car to me when I needed. I would recommend him to anyone that needs a new or used car.

dannycordova23

21 de jun. de 2012

Came in to buy a new RDX. Talked with Joe from sales and he was extremely friendly and professional. He worked out a very good deal and we will absolutley be back next time we need a new car.

Kimberly73189

18 de jun. de 2012

Amanda was amazing! It was a pleasure working with her. She is professional, informative and friendly! She was very pleasant to deal with and made my car shopping experience very easy. Thank you, Amanda!

carldas

18 de abr. de 2012

This place is a ripoff. Leased a car found out there was a special they never told me about. Had car serviced. Charged $70 to rotate tires but I marked them and they did not do the work. Stay away from these guys, really bad news.

mwiedemuth

11 de jun. de 2011

His dealership is in the practice of making promises they do not keep. He does not return phone calls or follow up with dissatisfied customers. Every time I called I was told my problem was being addressed. It has been 6 months and nothing has been done.

ymic586076

20 de may. de 2011

They do not give loaners to customers they did not sell cars to. Mary is the absolute devil, she will smile right at you and tell you sorry i can not help you. My Ac was broken and it was raining so it was fogging up really badly ( btw this is a 2009 accura with only 46 k on it ). The service department did not have the right hose. Instead of offering a loaner or offering to keep the car on the lot till they fix it , they just did not want to deal with it. They didn't even want the car on their lot! I told her this is the ground of a lw suit , she looked at me, smiled and said good luck !

Roady94

1 de may. de 2011

I had one interaction with this dealership. The below is my personal opinion of that experience.In my opinion, visitors here should pay no attention to reviews submitted by employees, because this dealership is to be avoided by all but the most savvy.The title, 'Used Car Salesman' has always carried a stigma in our culture, and like most stereotypes, has some basis in fact, but does not apply to all. In my opinion, Salesman Matt at Acura Bay Shore is a poster-boy for sustaining the poor reputation suffered by his more ethical colleagues.He will tell you anything to get you into the showroom, then change prices, terms, and delivery commitments when it comes time to finalize a deal. I spoke with him three times regarding an internet car, each time posing specific questions regarding condition, pricing, fees, financing, and delivery. Each time, Matt's responses were consistent and positive. After I made the drive to the dealership, things changed.The 'pristine' vehicle had several scratches to bare metal on both sides. Matt would not honor his verbal (phone) commitment to price, added a $450 "prep" fee he forgot to mention when asked three times prior, reneged on a financing deal he verbally committed to, and postponed delivery for an additional 3 days.I drove hours to make this deal. I had cash in hand ($17k) and credit card limits sufficient to cover the additional $13k when he reneged on the financing. Still prepared to make the deal, I walked out when the list of deceitfulness included the delivery date.He makes an excellent initial impression - direct and sincere. However, be very wary as you move to close the deal. Forgetfulness, absences of eye contact, unwillingness to address inconsistencies when presented, and cavalier responses ("It is what it is") when caught in a lie, these are the behaviors that define him, and sustain the unfortunate stereotype.In my opinion, there is no doubt that dealership management is aware of, and endorses his questionable practices.

parcher

29 de ene. de 2011

I give Acura of Bayshore 5 stars. This was the second car I bought there. They treat you like family. Got a great deal from the sales manager Carlton, who is a real Gentleman. The Service department advisers are always happy and have great attitudes. They never try to sell you a service you do not need. If you are thinking Acura this is the place to go.