Yates Buick GMC reviews

Marlene "long time customer of Yates"

Mar 19, 2016

I pulled into Yates service at 4:30 Tuesday afternoon after seeing a flood and dripping in the front of my vehicle. I was at Lowe's on 75th and I-10. I got to Litchfield and I-10 when the temperature gauge starting ringing at top level. Phil was at Yates and arranged for an immediate ride home for me. He told me I would get a call early morning with the diagnosis. Phil called in the morning to tell me I needed a new radiator. He said the part was in Phoenix and I would have my car at the end of the day. My car was finished mid day Wednesday. I was not at home but at the baseball game. I was picked up at the Goodyear Ball Park by your wonderful driver Josie. She called me to ask where at the Ball Park should she meet me and picked me up at our meeting spot. Serious problem handled quickly and Yates employees accommodated me with my schedule. I did not miss a day of activities.

Barbara

Feb 29, 2016

I have been bringing my car there for years and have never had any problems. We've bought cars there as well. Great customer service.

Zachary

Feb 26, 2016

Very pleasant. Enjoyed dealing with salesperson(s) Derek and Matt. They were polite and accommodating to our needs/wants. Enjoyed the loaner while our vehicle was being obtained.

Elizabeth

Feb 21, 2016

Always excellent and courteous service!! Wonderful follow up. I will definitely want to purchase my next vehicle from them!! Top shelf.

James Cad-Gmc

Feb 18, 2016

A no nonsense dealership. Jaime and Shayne went above and beyond to ensure all my service work was correct and my vehicles were kept as clean as I brought them!! Was there less than an hour. As promised . Everything was explained in detail with options of what I needed to do and can do at next service. Honest and affordable place.

Leo

Feb 13, 2016

From my short time there, your workers are a team. They work together, and seem happy to help each other.

Randy

Feb 13, 2016

Best of care, anywhere. Shuttle service to and from home. Service department kept me informed of progress of repairs being taken care of.

Ruby

Feb 13, 2016

Serve was performed in a timely manor (oil change, etc). Wait time was minimal. I have never been disappointed with the service that I have received.

Wilbur

Feb 11, 2016

Great customer care despite my old vehicle, kind and courteous, however would not wash my car due to the antenna even though they have previously

Keri

Feb 10, 2016

Audry is always great and friendly. I always get the 7am appointment and it only takes an hour for oil change. Thank you!

Steven

Feb 10, 2016

Great salesman Maverick was very personable and enjoyable to work with thank you for a pleasant experience everyone involved was very nice and informative

Dale

Feb 9, 2016

good service,well taken care of and met all my needs that were required at the time I needed their services .

David

Feb 9, 2016

I had an oil change and wash.It was done in a timely manner as promised.The service person brought to my attention that the fuel system requires maintenance. This will be scheduled next visit.

Pete

Feb 9, 2016

Very friendly, professional staff did a good job. I would take it there again.Thanks for the good job and service.

Troy

Feb 9, 2016

Staff was friendly and they went out of their way to fix a screw that got into my tire - free of charge.

Heather

Feb 8, 2016

Had a great car buying experience! They kept me in my budget and got me in a car I LOVE! Thank you Anthony and Tyler.

Laura

Feb 8, 2016

Always fast, thank you! Although, when registering online I was allowed to sign up for 4 activities (e.g. Oil change, tire rotation, etc.) but when I went in I was told wiper blades cost extra which was not explained online. After I declined to pay for the wiper blades I asked if I could choose a different activity and was told no. It would have been nice to know whether certain services have extra fees or atleast been able to change my service activity at the desk to substitute the wiper blades.

Lauren

Feb 8, 2016

they were on time with my appointment and were complete within a reasonable amount of time. The staff was friendly and explained the process and future visits.

Roberto

Feb 8, 2016

Easy to schedule appt and work done promptly and professionally. Will continue my vehicle needs are filled by Yates .

Susan

Feb 8, 2016

Yates Buick provides great service and great personnel. They truly take care of your vehicle during a service appointment. Just a great dealership!

William

Feb 8, 2016

Always friendly. Reminders for service often. Great dealership to work with. Very trustworthy. They promised a car wash and when I picked up the truck they informed me the car wash was down but gave me a coupon for a free wash next time I wanted one.

Yolanda

Jan 2, 2016

I have been to a lot of dealerships and yates has about the best customer service, I have been in the customer service business for over 40 years and am very aware of how I am treated by the businesses out their. I am treated like an old friend and I feel very good and confident they will fix whatever problems I am having with my car.

Keith

Dec 31, 2015

I like the quick and friendly service. Ashley Salinas was very attentive to our needs.She is a great asset to your dealership

William

Dec 31, 2015

Jaime looked after the service to my vehicle promptly and when I started to pay reminded me that the maintenance pkg came with my Verano.

Jesus

Dec 30, 2015

I had to use the drive through service on 5 occasions until the technician inspected the tire to determine it had a screw in the tire and was repaired full satisfied.

Michael

Dec 30, 2015

Great service writer from Shane Arrsenault and the tech. Van was washed too. The facility was squared away and the TV in the waiting room had the closed caption on, that was good. Thank you.

Alma

Dec 25, 2015

Mike took care of me and explain everything that my car needed to be fix.....I was very happy with the way I was treated and I will go to yates again next time my car needs some work done. sincerely, Alma S. Rojas

Matthew

Dec 24, 2015

You guys are great! Everyone is nice and professional. I'll be buying my vehicles from here from now on and bring my vehicles in to be serviced there as well.

John

Dec 23, 2015

Mike in the Service department did his usual super job. Thanks! (the survey says I must type 20 words for it to be accepted, so here are a few more...you should appreciate being concise is a good thing.)

Dianna

Dec 21, 2015

Yates is the only place my Husband and I want to take our vehicle for service. The service was very quick.

Louise

Dec 19, 2015

I was very disappointed that my Warrenty did not cover the old standby of 36 thousand miles. It was over in June or July of2015. My new radio was Not covered and cost $1,600. To repair,as it took out my navigation and back up camera with it.I did get a quote to get a Warrenty for almost $3,800. With that And my cost of $1600. I just simply cannot afford, My GMC has a value of $15,000 and I still owe $11,000.I am simply not in a good position to get a new Warrenty or roll debt and trade in to a new vehicle at 3.9 %.I am still digesting this.Any solutions?

Pamela

Dec 19, 2015

Eddie Garcia took excellent care of me in finding me a Yukon. He was so kind, caring, and very knowledgeable. He was excellent!!!!I couldn't of asked for any better service!!! The Yates family were so kind and helpful also. My family and I have done business at Yates GMC for over 30+ years, and we will continue to do so because they are the best in the west!!! May God Bless the Yates family & Eddie Garcia for being the kind people that they are!! My sincere Thanks & Appreciation to all of them!!

Bob

Dec 18, 2015

I had an oil change, tire rotation and 2 air filters and was out of there in an hour. Great job.

Michelle

Dec 18, 2015

Very happy with dealership and no hassles. Very professional and overall great experience. We were able to get in and out quickly which says a lot about dealership. No haggling!

Paul

Dec 15, 2015

Came in for an oil change. Service was prompt and Aubrey did a stellar job of scheduling and following up.

Jason

Dec 13, 2015

I waited for a oil change and a replaced tire. Aubrey was great CRS. She regularly came back to check on me to see how i was doing. She was great!!!!!!!!!!!!!!

Susan

Dec 12, 2015

Jamie was amazing as our service rep. Great communication and personality. We love Yates and always recommend them. The only place we have our car serviced.

John

Dec 11, 2015

Mike is the Service Department did his usual outstanding job! Thank you. I appreciated the courtesy shuttle home as well.

Jon

Dec 9, 2015

A recently replaced tire still had a slow leak. Brought it back in and it was repaired quickly and car washed too. Very good.

Joyce

Dec 7, 2015

Staff always friendly and professional. Was in and out within an hour. Never experience a problem dealing with the Service Department.

Frank

Dec 5, 2015

Appreciate the information you get Co c erring the progress made while we wait. Love the snacks too while we wait!!

Geoffrey

Dec 2, 2015

An overall excellent experience. Everyone from the production specialist Jerry Hawkins to the gentleman who completed my financial paperwork were very nice and easy to work with. I would definitely recommend this dealership and I look forward to doing business with this dealership in the future.

Herbert

Dec 2, 2015

I was very happy and satisfied with the service at your dealership. This is the second car I have bought from your dealership. You have made it very easy and comfortable. I have always dealt with your maintenance area with the first car from your sales area and will continue the same with this new vehicle. I really like to thank your salesman, Kelly, for the professional and very knowledgeable experience when I purchased my new vehicle. Thank you to all at your dealership that have serviced my needs. I will return whenever necessary.

Ron

Dec 2, 2015

The oil change was completed on time and at budget. I rarely liked using the dealership to change oil buy Yates makes it easy. The facility is a little dated and I feel the coffee machine lacks the sophistication of other dealerships.

Lawrence

Dec 1, 2015

I had Phillip Gonzales as service adviser. I found him to be friendly, knowledgeable, accommodating and work performed was excellent. Really appreciated the car wash too.

Rick

Nov 23, 2015

I was in for an oil change and all went well done on time per the service advisor. Thank you

Donald

Nov 22, 2015

Audrey in oil change area, Shane and both Eddies in Service were very courteous and friendly. This is about the sixth or seventh time I have taken my vehicle for service or adding accessories, and I have had a very good experience each time. Even Michael Yates has time to stop and talk. Very friendly and like a family atmosphere. Just sorry to have Guy Hartman leave, as he was the prime reason I bought the vehicle.. Had it been left to the lot sharks, I would not have purchased it. I like picking up a vehicle, which has been washed outside, as daily work doesn't allow me the time. I appreciate the extra steps taken.

Shane

Nov 22, 2015

I had an issue with the original experience 11/7, but that was rectified by the service manager on 11/10. Moving forward I would prefer to have a basic oil and lube and tire rotation take 1 trip and not 2.

Patricia

Nov 19, 2015

I really love the service given at the moment I arrive no long waits or hassles Ashley was very helpful getting my service done promptly and everyone else where kind too. I would highly recommend Yates dealership for any kind of service.

Guillermo

Nov 18, 2015

It was an awesome experience and the shop technician (Mechanic) was very professional and clean! I will definitely bring my cars back!

Tiffany

Nov 16, 2015

The staff is attentive, courteous and kind. I have never had an experience at Yates yet where I walk away saying "I won't ever come here again!". Their Peoria competitor however...done and done!

John

Nov 14, 2015

Great, friendly employees who truly seem to want to please your customers. They want to take care of all your needs.

Michelle

Nov 11, 2015

They did a great job. My only let down was they said they would fix my airbag sensor under the front passages seat and they never did.

Geoffrey

Nov 10, 2015

Over a weeks period, in the process of getting an old car up to par in the service department, I had the opportunity to talk and interact with over a dozen employees at Yates GMC. Everyone I talked to and every worker I observed had the most delightful and professional demeanor you could wish for. All of them, without exception, made direct eye contact, always smiled, were professionally groomed and projected a warm and welcoming attitude. Special thanks to Michael O. in the service department. A real service star!

Diana

Nov 9, 2015

Did do real good on my card and always doing a good service thank you for your best job. .

Pennie

Nov 8, 2015

Everyone was friendly and it didn't take to long. I have recommended people to visit Yates. I already planning to purchase there from now on.

William

Nov 7, 2015

It was completed quickly and professionally, and I was out before the estimated completion time! Every one was extremely profession and very courteous.

Raul

Nov 6, 2015

Everything that I was promised was delivered and on time!Staff was friendly and very responsible.Thank you for a great serviceRaul

Bill

Nov 5, 2015

I had a 12:30 appt. and watched my car go into the service area right on time and it was completed at 1:00pm. Service done was oil change & tire rotation. Service like this very hard to find. Great job Yates!

Francie

Nov 4, 2015

It was just right. Faster than I thought it would be. We also took two vehicles to be serviced. Dropped them both off and waited for a call when complete.

Adelina

Nov 1, 2015

Your service was great and fast. your employee Michael was very polite and helpful even though he was real busy.

Larry

Nov 1, 2015

Good Experience, no issues. Tech's did a great job on repairing my vehicle. I bought this vehicle from Yates in 2006. I've had this car for 10+ years and my Buick LeSabre now has only 72,000 miles on it. This car is just like new. I use/allow only Yates to services this vehicle and believe that is why my 2005 Buick still runs and looks like a new car not to mention that this vehicle provides us consistently 27 mpg in town and 34 mpg on the road. Awesome vehicle as well as outstanding service and care.

Jason

Oct 31, 2015

Always excellent service. Friendly dealership. Have been doing business with Yates since 2004 and have always had excellent customer service.

Johnny

Oct 30, 2015

It was very pleasant and I felt that I was important to them. Salesman was very informative and helpful. Business manager was more than willing to work with me. I am very pleased with Yates.

Autumn

Oct 29, 2015

Everyone was so nice. Our salesman did a wonderful job, Sean Nagler. Derek in financing was very pleasant and to did a great job as well. They both followed up after the purchase many times to make sure everything was completed and taken care of that was promised and assisted in any way they could. Such a breath of fresh air being that we had been to this dealership 4.5 years ago to purchase a car and the salesman was such a jerk we vowed to never come back. However the Acadia was the car I had been wanted so we gave it a second try.

William

Oct 29, 2015

I had 3 problems with my Verano. Small, but irritating. Shane took care of them and called to tell me that he might have to keep the car overnight. When I told him I had to get to work the next day, he said he'd have it done or see that I'd have a car to get to work. I arrived at nearly 6PM and found my new Buick repaired and looking like it just came off the showroom floor. Thank you, Shane.

James

Oct 24, 2015

Everyone was very friendly and engaging. Great service and facilities. All of the service personnel were very proficient when working on my car.

Joyce

Oct 24, 2015

Came in for an oil change, but left with a lot more. It cost much more than I planned on, but I had not been maintaining my car. I guess it was to be expected.

Richard

Oct 21, 2015

The 6 month inspection was completed in a timely mannerwith no problems. Also the written report I received was verygood.

George

Oct 15, 2015

Easy to make appointment. Friendly, welcoming staff! Very efficient. Usually do not have car washed but this I did. Nice job!!

Robert

Oct 14, 2015

I arrived after 5 PM with a burned out low beam bulb. Mike made the repair happen so I wouldn't have to return for a simple job. Thanks.

Matthew

Oct 11, 2015

Staff was professional and polite. They were a pleasure to work with, and had my car serviced within 45 minutes.

Ana

Oct 9, 2015

Everything was handled in a timely manner and Ashley was wonderful and very helpful! I would definitely recommend Yates to my friends!

Ramon

Oct 9, 2015

Sale going on, so stopped in to look at new GMC's. Maverick was great to work with ! Picked up our new 2015 Denali the next morning. So great sales, no pressure ! Thanks again Yates GMC

Mary

Oct 7, 2015

friendly, professional service , but this truck has been in twice for the same problem and it is still not fixed. Not what I expect from a brand new truck.

Roxann

Oct 7, 2015

Scheduling my routing maintenance was quick and easy. They called to remind me that it was due and were easy to schedule.

Athena

Oct 6, 2015

Everyone is nice and the service is great. I speedboats the service and courtesy shown to me by everyone there

Irene

Oct 6, 2015

Miscommunication by salesperson on a 30-day warranty period. I was told when I arrived at dealership it was only for 15-day warranty after delivery. I traveled six hours to get warranty service but paid $263.00 out of pocket.

Ann

Oct 5, 2015

All .was fine except the interior windshield . I asked to have it done. Too hard for me to do. It was worse than when I came in. Need to be more careful and check it.

Cody

Oct 3, 2015

Was in and out in 30 minutes, and you didn't even charge me! Had a tire rotation and a nail removed from a tire and repaired.

Roberta

Oct 3, 2015

Excellent service courteous also appreciate somei ne taking me home hopefully no redos would purchase another enclave when I am ready noy ready yet money wise etc

Dawn

Oct 1, 2015

Friendly service, knowledgable staff, service appointment finished on time. I would defiantly recommend Yates Buick GMC to my family and friends for vehicle purchase and service needs

Grace

Oct 1, 2015

The only thing I would work on is communication. I've been to many dealerships and this is the only one that just gives you a receipt and sends you in your way without telling you anything about your service

Michael

Oct 1, 2015

I am extremely happy with the service. This place has been taking care of my 2010 GMC Sierra 1500 since I moved here.

Sheril

Sep 30, 2015

Mike Olague was extremely friendly, courteous and professional in his job. Experience was everything it should be. Would highly recommend Yates service.

Jack

Sep 23, 2015

AS ALWAYS, BOTH THE PEOPLE AND SERVICE WAS EXCELLENT. IT WAS NOTED THAT THERE WAS A BATTERY PROBLEM, I REMINDED THEM THAT I HAD PURCHASED IT THERE AND IT WAS ALL TAKEN CARE OF. THANKS.

Lynn

Sep 23, 2015

I felt they were informative and the repairs were great and very prompt and helpful. Will definitely returns or more service on my Enclave.

Terry

Sep 23, 2015

I want to thank Mr. Ed Trueblood and his service staff. I have had nothing but problems with my Buick and spoke directly to Ed about my concerns. Ed wanted to wipe the slate clean and start fresh from this experience. He listened to what my problem was and gave me direct communication as to what he would do. He and his staff was able to diagnose the problem and fix it within an hour. I really appreciate what Ed did and how he handled my hot headedness. Yates Buick did not have a good track record with me but because Ed,"wanted to start clean from this point forward", I am willing to let the past be in the past. THANK YOU ED and the Yates Service Department for your professionalism and customer service.

James

Sep 22, 2015

Financing was easy, no surprises and speedy. Our sales associate on the lot was accommodating and friendly. Thank you for the great service.

Dennis

Sep 21, 2015

Oil change greeter or agent needs to clarify total price for specific service. Not say around a certain price. Good Service, nice people.

Pierrette

Sep 21, 2015

Kelley was very personable and most of all was not overbearing like most of the car salesman are!!He gave us just the right information and was really considerate of our past car buying experience.Our financial consultant facilitated the paper signing process and everything went pretty fast!!

Athena

Sep 12, 2015

Chris Sollars and Matthew were amazing and honest truly helping me with my purchase. I appreciate everything that he has done for me.i have already recommended him to 4 people.

Ralph

Sep 11, 2015

Everyone always goes out of their way we had an excellent experience. Dealership always clean very well taken care of. Nice enviornment.

Paul

Sep 8, 2015

Low pressure, no games. Got a pretty good price. Sales and management were pleasant and knowledgeable. All seemed to want to work together to get a good price for all involved

John

Sep 5, 2015

I needed the 500 mi oil change for my 2016 Corvette Stingray Z51. It has a dry sump oil system and must be done per special instructions. Jake got the information and made sure it was done correctly. Jake is the best.

Gerald

Sep 4, 2015

Very fast and efficient.Greeted quickly and service done on time.I would recommend Yates to any one even if not a GM car. Scheduling on line is very nice also.

Clayton

Sep 3, 2015

The first maintenance on the new Terrane. Very prompt courteous service. Too bad the car was not a better purchase .

Jacqueline

Sep 2, 2015

I have never had such a relaxing experience in the past when I have purchased a car. Definitely, your salesperson Matthew Van Horne is an asset and your business acumen is excellent.

John

Aug 29, 2015

Very knowledgeable and excellent customer service. I am pleased with my purchase and would recommend buying from Yates, Buick, GMC to all of my friends.

Michael

Aug 28, 2015

Thanks for the service. Oil change and maintenance inspections. No additional repairs. Service was good. No other service were completed.

Jerry

Aug 27, 2015

exceptional as always. I have never had a bad experience from Yates either in purchasing or service. Ray Blair is the best.

Jennifer

Aug 26, 2015

We went in without an appointment and they took care of our oil change in less than 2 hours. The waiting area was clean and comfortable.

Mary

Aug 24, 2015

professional service, unfortunately they were unable to fix part of the trouble. (retracting steps) I will have them look at it again when due for the next service.

Ron

Aug 22, 2015

As always Ashley was great. Even on her day off she called to give me the status on my car.

Carlos

Aug 17, 2015

Great Experience car was left in great condition feels like it's still new I'm a return customer no reason not to return again.

Carol

Aug 15, 2015

My service visit was very personal. Amber helped me and did so in an efficient and friendly manner. I felt like she was looking for what was best for me.

Ignacio

Aug 15, 2015

Great customer service, Yates makes you feel like family! Tony Morales was a true professional! I highly recommend Yates for your car/truck buying experience!

Jose

Aug 14, 2015

Ashley was great! She's always keeps me updated and goes out of her way to help and make sure things are done.

Stephen

Aug 14, 2015

My wife and i went to Yates after a few other places to look for a Canyon. Yates was the only non pressure dealership, the prices were comparable to everyone else but the Yates staff was extremely friendly. Buying cars is stressful but when we went into Yates it just felt different. Thank you I love my new truck and I appreciate how everyone on the staff treated my wife and I.

Christina

Aug 13, 2015

Phillip was helpful and pleasant. I will come back and see him again. I always have my vehicle serviced here and have been pleased with my visits.

Michael

Aug 13, 2015

Drove in to the Yates dealership with a battery on it's last legs. 65 minutes later the service writer, Shane Arsenault had the vehicle back to me. Great service!!,Drove in to the Yates dealership with a battery on it's last legs. 65 minutes later the service writer, Shane Arsenault had the vehicle back to me. Great service!!

Robin

Aug 13, 2015

the service department is always professional and courteous. I appreciate their honesty, and how they do everything in their power to please the customer.

Dane

Aug 12, 2015

All was good. Surprised that a 25,000 mile free maintenance still does not include all items. The dealer suggested the cabin air filter be replaced but it is not part of the free maintenance.

Henry

Aug 12, 2015

I had an unpleasant first experience when trying to get a detail for my car and was ready to give up on the dealership. Amanda from service was great and really changed my opinion of the quality of the dealership. My vehicle was detailed as well as a service recall. Her professionalism and knowledge of the job really went along way with me and I will be a return customer.

Jim

Aug 11, 2015

Very friendly and knowledgeable employees. Kept me informed about the progress of my car. Dealership is very clean and offers a comfortable waiting area. Good experience!

Maxine

Aug 9, 2015

The service manager went above and beyond I am so thankful to him. I always receive great service from Yates5.

Mark

Aug 8, 2015

The service items were all taken care of in a timely and professional manner. The only disappointment was our car was returned dirty instead of clean the way we brought it. The customer service representative apologized and offered to have it cleaned, but we did not have the time to wait. I would think that the car would be cleaned before you call for the car to be picked up.

Dane

Aug 5, 2015

Not interested in expounding any further if I am forced to fill this in in order to submit then I won't do the survey next time

Russell

Aug 1, 2015

I always have a good experience in the service department when Shaun is my coordinator. Great service for sure I will be back.

George

Jul 31, 2015

Merely a tire rotation. Which should have been done as recommended a couple of weeks ago when the vehicle was in for a oil/filter change. Bottom line, staff is personable and sincere. They look out for you best interest. Aubrey, service assistant, is a great representative for Yates!

Norman

Jul 31, 2015

It is grate. The only thing I did not like is 41.00for a oil change. But. All else was grate.

Peter

Jul 31, 2015

Mike my service writer is outstanding. Jon the Parts Manager is outstanding. This dealership has great people and very knowledgeable.

Elaine

Jul 29, 2015

Very professional and efficient. The lounge is nicely appointed and clean. The staff is competent and friendly. Thank you. Will definitely be back.

Desertdawg

Jul 28, 2015

My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.Truck runs great and there was no issues one the trip home.

Ronald

Jul 24, 2015

Great Service, Mike arranged a loaner car, on short notice, saving me a 2nd appointment. Staff hroughout the facility is vety helpful and friendly.

Daniel

Jul 21, 2015

The service department was very helpful and knowledgeable. Thank you for your help and taking care of us. I will recommend Yates to my friends and family.

Elizabeth

Jul 17, 2015

Excellent customer service with a smile. Everyone at Yates does a great job at making me feel special. A first class dealership!

Jaime

Jul 17, 2015

It's was a over all good experience that I had, to the point that when I consider a new or used vehicle, yates will be high on my list because of customer service.

Anthony

Jul 16, 2015

Great experience all together. The staff was very helpful. They all wanted to help and chip in to make sure I was happy. Everybody worked as a team to get things done.

Derek

Jul 15, 2015

Easy to business with! In and out with the exact truck i wanted. No haggling, one price process is excellent...

Todd

Jul 14, 2015

I want to thank Mike in service for making every effort to locate a dealership in Kansas to evaluate a transmission light activated during our road trip. Much appreciated, fortunately it was a minor sensor issue managed upon our return. Again, Thanks Todd

Tim

Jul 10, 2015

Phillip Gonzales did a great job with updating the status of my servicing and informed me when everything was completed.

Manuel

Jul 9, 2015

I like the fact that you are kept informed about what may be needed and if you wish to have it repaired now or at a later time.

Ronald

Jul 9, 2015

My service advisor Mike. Best service advisor I have ever dealt with. Nice guy and all business. Couldn't ask for more. Better keep him happy Mr. Yates, some of us customers will probably follow him.

Joe

Jun 27, 2015

You fixed my truck. Nothing special. Was advise my 13 year old truck with 160K miles had a small oil leak.

Dana

Jun 22, 2015

Glitches in Onstar download of directions. Onstar Tech unable to fix problem and decided it was equipment failure. Yates Tech found an "&" in the original set up instructions. Removed software glitch and it was fixed. Great coffee and continental breakfast. Always friendly folk throughtout the dealership. Thank you Yates. Why couldn't Onstar find this software issue???

Jane

Jun 18, 2015

I was very happy with my service experience. They explained everything they did and called me and kept me updated on what they were doing. They had to order a part and got it in very quickly and called me to put it in within a week. I will go back to them with all my service needs

Maxine

Jun 18, 2015

I was very satisfied with my experience with Yates. The salesman Jason D. was very nice and answered all of my questions. Buying a car is never easy but Jason and all employees involved made it painless and efficient.

Virginia

Jun 4, 2015

I've used your facility since buying the car and have never had a bad experience. Everyone is quite helpful and the waiting area is clean and a quiet place to read a book when I have to wait.

Doraly

Jun 1, 2015

It was great Eddie was one of th best sale man ever I will o my return because of him.

Denali2012

Jun 1, 2015

I recently purchased a used GMC Sierra Denali and needed a oil change and place for service. I have A good family friend who own gmc dealerships out of state and I was recommended to use Yates. All of the staff has gone over and above to take care of any questions-none really oil change, keys and key fobs...have had with my gmc. Very nice feeling to know where to refer my friends. I will also buy my next vehicle from them knowing how they treat a new customer. Customer service is what this place is about. Very similar to my friends GMC dealership -

Dawn

May 29, 2015

Jason and Anthony were great salespeople and we enjoyed our experience there. We felt like they listened and met our needs. We did not feel rushed or pressured in any way (Except I wanted a blue car and they didn't have any! LOL :)

Michael

May 28, 2015

Matt was wonderful help. Was very patient with me. As I made him repeat information. The entire experience was great. Everyone we interacted with was wonderful.

Darrell

May 27, 2015

the people I'm your car very knowledgeable I know exactly what to fix how to fix it thank you so much for making sure my car runs right

Curtis

May 24, 2015

The service took much longer than anticipated, but it was primarily because the undercarriage of my Yukon was caked with mud. The guys were good to perform the needed service in spite of the difficulty.

Christine

May 23, 2015

My service man, Chad Myers, is outstanding. His work is done correctly, timely, and is honest. Wouldn't take my car anywhere else!

John

May 21, 2015

I had the full detail done for my ZL1 Camaro and it is stunning. It looks better than when it rolled of the show room floor at the chevy dealer. I made the appointment with Jake and he got my baby looking good enough to show. To Jake and the guys at Quick Lube thank you, they took care of me and my ZL1 (baby). They are the only poeple that will touch my ZL1. Again a big THANK YOU for your hard work.

Pagan

May 15, 2015

The 2 representatives (Shane and the young man who checked me out) that I dealt with were friendly, informative and I had an overall good experience.

Rhonda

May 13, 2015

Called in at 1:15pm to make an appointment with Mike and told him I should be there by 2pm.When I arrived they took car back to have the strut changed on the tail gate and within 35 min. I had car back repaired and working fine and washed did an excellent job.

Isaiah

May 12, 2015

Our salesman Jerry Hawkins was great! Spoke very highly about Yates and not only made us feel confident in purchasing the 2015 GMC Acadia for our growing family, but made us feel confident purchasing it from Yates Buick GMC. Thanks Jerry!

George

May 9, 2015

We brought our Terrain in because of low tire pressure in the left rear tire. A nail was fround and the tire repaired at no cost to us. Thanks,

Carl

May 6, 2015

This was my first maintenance of this car under warranty. I requested Mobil 1 oil be used and that I would pay the difference in price. Everything was done according to the warranty service and I am satisfied.

Robert

May 6, 2015

Very friendly, up front and no pressure. The overall experience was awesome! I left with the vehicle I wanted and with no "buyers remorse".

Nora

May 5, 2015

Anthony Vasquesz was out sales person and he was very professional, helpful, answerered all our questions to our satisfaction and very courteous. Would highly recommend him to our family and friends.

Gordon

May 4, 2015

I took the car to the quick service for an oil change. They changed out two filters after checking with me and showing me the dirty filters. I was there a little over an hour, which I felt was reasonable. Good dealership with very friendly people. Nice job.

David

Apr 26, 2015

complete service and repairs were completed on time. I purchased my vehicle from YATES AND ONLY YATES HAS SERVICED OR MADE REPAIRS TO MY VEHICLE

Curtis

Apr 24, 2015

Your service representative, Mike, got right on our repair issue, and it was handled promptly and very much to our satisfaction. We trust Yates to give us the best service at a reasonable cost.

George

Apr 23, 2015

From the moment we met Kelley Raio we felt like he was attentive, knowledgable and interested in helping us find the car we wanted. We felt like valued customers! All staff members we have met have conveyed the same feelings.

Richard

Apr 22, 2015

Everyone was very helpful when I went in to the dealership.The salesman was knowledgeable about the models we asked about including others available. A pleasant experience in buying a new car.

Andrea

Apr 16, 2015

Mike O is always the professional. He keeps me informed about my vehicle and makes it as painless as possible.

Larry

Apr 14, 2015

I have ALWAYS received the best of service at Yates Dealership. They make you feel like your are part of their family. This means a lot.

Tianna

Apr 10, 2015

Matt and Chris were exceptional. The 10K ballon really made me feel special. If you want no hassle sale, choose Yates.

Ruby

Apr 9, 2015

I have never had a bad experience at Yates. Excellent service, comfortable waiting area, and no high pressure salespeople. Would recommend this dealership to friends and family.

Marleen

Apr 8, 2015

Absolutely the best experience. The entire staff that I came in contact with were very professional and friendly. My salesperson, Jason Chandler, has a vast amount of knowledge about the vehicles. I am a first time buyer of GMC and I am very impressed!

Larry

Apr 6, 2015

I appreciate the care that the staff provide to insure that my vehicle is always in safe order. Thank you.

Brian

Apr 5, 2015

Ashley was courteous and professional. Work was completed ahead of schedule. A loaner care was provided and all repairs covered by warranty.

David

Apr 2, 2015

I scheduled a oil change, lube and check a tire. They also washed the exterior of the vehicle. The wash was a real nice touch. The only negative I have is 2 hours was a bit long.

Marisa

Mar 22, 2015

I am always so impressed with your staff and the wonderful level of customer service they give with a smile. Ashley was fantastic to work with and was able to take care of all my needs with no questions. My repairs were done right, on time and without me having to worry about a thing.

raymondmarion

Mar 16, 2015

By far one of the worst car buying experience me and my wife has ever had. We went in on 3-15-2015 to look at and purchase a used 2007 dodge 2500 diesel truck. They were asking 28,000 for the truck. We had a trade-in with about 6K of negative equity. Nothing uncommon for most people. So we were looking at a bit of a jump in our monthly payment, but it was to be expected. we were looking at 34,000 plus taxes on the vehicle. The desk manager on duty at the time tried to get the sales me to force use into running credit before he would give us any numbers. Me and my wife told the salesmen that if the desk manager could not give us some rough numbers, then we would just go buy a truck somewhere else. When the salesmen told the desk manager that, I hear the desk manager tell the salesmen fine tell them to walk. Wow not sure how a place like this can make money when they let money walk out the door. Me and my wife went down the street to another dealer and bought a brand new dodge 1500 for 42,000 after having to roll over some negative equity and put some money down. Did not get exactly what I wanted, but I got a good buying experience, were the worked with me to find numbers that would work for me. The funny part is I spent more money with another dealer at that. Sad !!!!

Sheila

Mar 14, 2015

The driver seat frame broke. I called, spoke with Ashley and she got me into the dealership on the next day. She handled the issue very professionally. I enjoyed working with her

Betty

Mar 13, 2015

We orders our GMC Sierra and got exactly what we ordered. We absolutely LOVE our truck. Kelley Raio was extremely helpful. We will utilize Yates for all service needs. Easy to get to location and worth our trip from Sun City!

Joe

Mar 13, 2015

After going to another dealership and having them tell me "could not replicate customer's concern" I was really getting fed up about Chevrolet/GMC products. Yate's has changed that opinion. The service manager was very informative and was very helpful and even got me a ride home. Very pleased with the work, customer care and overall experience

Mary

Mar 11, 2015

As usual, it was excellent. I came into quick lube without an appointment and asked if a two hour turnaround was possible. Of course the answer was yes. While the sales staff represent Yates very well, it is the service staff that has kept me a 15-year customer.

Peter

Mar 11, 2015

I felt they worked to get the best deal for us in getting our car. Our salesman explained everything to us about our car, making us feel relaxed about driving it home.

Terry

Feb 28, 2015

service dept was very professional. I called and made the appointment for a oil change and my wife brougt in the car and was in and out. Its nice to know i can send my wife and dont have to worry about a thing.

Gary

Feb 27, 2015

Our salesman, Jason, was very personable and knowledgable about the cars. The sales manager did a great job working the correct deal for us. We were very impressed with their professionalism.

Spencer

Feb 27, 2015

Dropped off the vehicle for a tire repair. We were taken care of, nobody tried to sell us tires over a simple patch, they replaced the spare back under the vehicle, and it was all done very quickly. Thanks for the great service.

Jim

Feb 24, 2015

I had a problem with the shift mechanism on my 1997 Camero.I brought it in, you took me home and in a few days, came to pick me up and my car was fixed - perfectly! The cost of repair was reasonable and service exceptional.Thanks, Yates!Donna Staude

Gerry

Feb 23, 2015

I purchased my car from Yates Buick back in 2005 and since that time, Yates is the only place I have taken my vehicle for any service. The service department is outstanding every time I take my car in. I wouldn't take my 2004 Buick Rainier any where else for service.

Greg

Feb 18, 2015

The service people are excellent. I had some major repairs done. I was keep informed on on all the repairs being done.I will be taking all my vehicles they.

Pamela

Feb 16, 2015

Buying our new car was great..Everyone at the dealership was very helpful and made it well worth coming back..For we came back two weeks later for a second new car...Thank you Yates GMC...Kelly our sales person was great on both purchases.

Ana

Feb 14, 2015

They were very nice, quick, and efficient! They answered all my questions and I'll definitely be getting my car serviced here from now on!

Steve

Feb 13, 2015

I was given an appointment the next day following my call. The car was fixed in half a day and covered by warranty. I was very satisfied.

Vernon

Feb 12, 2015

Shilo and Jake were very helpful in getting me out and on the road so I could make an 5:30 meeting.

Anthony

Feb 11, 2015

My visit was fine. I just did not like bringing my car in for the RECALL. RECALLS are very time consuming and I will have to take RECALLS under consideration when purchasing my next vehicle.

Martin

Feb 11, 2015

Shawn the tech rep was super informative. He helped me understand the process of what was happening to my major repair. He also gave me direction on when it would be done so i could make plans accordingly with work, schedules, etc..

Catherine

Feb 4, 2015

I never felt that slimy sales experience that is so typical of car dealerships. We were never turned to another salesman, and never felt like we were arguing back and forth about the price. Our salesman, while new to the dealership, was knowledgable, polite, and frankly knew when to be quiet and when to talk - unusual in car salesman! Altogether a very pleasant buying experience.

Robert

Feb 4, 2015

Very polite and informative personnel. Beautiful facility. Our salesman, Tony Morales, was very professional and helpful. John McKeller, business director, was very efficient and personable. The fleet manager gave us some very good technical information about the auto. All together a great experience.

Michelle

Feb 3, 2015

Guy was very helpful. He showed my wife and I several cars and took the time to explain all the features of each model. He is a great additional to your team

Janet

Jan 30, 2015

Well informed technical personnel. Very willing to help in any way. reasuring that locked ignition key and no power to vehicle was solvable. Problem was fixed in a very timeable way. Thanks a bunch.

Chris

Jan 29, 2015

Mike, was a great help with getting my concerns addressed. The repair time was very good. My truck now runs like new again!

Curtis

Jan 29, 2015

Mike Olague stayed right on our repair needs and took care of it promptly very much to our satisfaction. I trust his advice.

Joseph

Jan 21, 2015

I was very upset that someone left my air on full blast and the oil change seem to cost a little more then the lady time.

Laureen

Jan 21, 2015

Much kudos to Curtis Goul, he's one of the main reasons we came to Yates to make a purchase. He went above and beyond to make sure we were taken care of. Thanks Curtis!!!

Cheryl

Jan 20, 2015

Ray was my Service Agent and he was professional and experienced. I always enjoy my experience in your service department.

Michael

Jan 14, 2015

When I first arrived at Yates Ray Blair met me in the parking area and asked if he could help me. I told him what I needed and he went to his desk and promptly got an appointment arranged on Tuesday 1/13. When I arrived at the dealership for my appointment. Mr. Blair got my paper work done and my car was taken in for repair. Mr. Blair gave me an update my car would be ready in 15 minutes He came back shortly saying my car was ready. He also let me know when he exited the car it started raining but he wiped the interior door down so I would not get wet. This is what I call excellent customer service. Mr Blair represents Yates very well. He makes you feel like you are the most important person in the shop. It is service like this which brings people back. Keep up the good work. In addition when I arrived for the appointment a representative of the service department met me in the parking area and was very cooperative in getting me into Mr. Blair. I did not get his name.

Josue

Jan 11, 2015

I am very pleased with dealer. Tony and Jerry are professionals, I never felt any pressure to buy, Got to meet the owner which I think is great, for us as customers to interact with dealer owners, this place is very friendly and professional. I drove almost 60 miles from house to dealer for my purchase and no regrets. I would buy another car from them.

Gordon

Jan 10, 2015

This service was mostly an oil change and tire rotate. The service fellow (Shilo) was courteous, helpful, and dealt with an intermittent noise problem to my satisfaction.

Larry

Jan 7, 2015

The service has always been excellent. It is rewarding and comforting when the service department explains the issues at hand. This helps. Thank you.

Brenda

Dec 29, 2014

I was met promptly upon arrival for my appointment and provided a rental at my request. The entire process was fast, courteous and of quality. I am happy with the repairs and services that were performed on my vehicle.

George

Dec 27, 2014

I waited for my vehicle in your lounge. I liked the idea of alot of reading material, the HD TV and last, but no least, Was the snacks.

Lauribeth

Dec 27, 2014

I went in for an oil change and asked for them to check the brakes because they squeak when I break, but i think they were too busy and forgot because my breaks are still squeaking.

David

Dec 9, 2014

I had a couple od issues with my Buick Enclave. I spoke with Eddy the service writer first thing in the morning. They checked my vehicle and decided it would take more than a day. They provided me with a courtesy car. Next morning I got a call, my vehicle was ready. I don't think there is any more they could possibly have to done for me. Great customer service.

Diamond

Dec 8, 2014

Mike Olague, my service manager went the extra mile to make sure all the problems were addressed including some that recurred after a previous visit.

Ruby

Dec 7, 2014

the service personnel were very accomodating and friendly. Waiting area comfortable and I didn't have to wait a long time for my car to be serviced.

Steve

Dec 4, 2014

Recall work on GMC was purpose of visit. I was told would be 45 minutes when I made appointment but when I arrived was told 2 hrs. Service Manager got involved without me asking and I had the vehicle back in 40 minutes. I'm impressed.

Robert

Nov 27, 2014

I trade cars a lot and this was one of the best experiences I have had. This is my first car from Yates but it will not be my last.

Dreke

Nov 26, 2014

The last few years I've been coming down from Alberta, Yates have been doing all my services & most of the recalls on my new truck. I am so impressed with their respect for customers, that I have them registered as my service provider with G.M.

Frank

Nov 26, 2014

Always a great experience going to Yates for service. Super people, nice waiting area with coffee and pastry available. I have recommended your dealership to people and at least one of them has purchased an Enclave this month.

Michelle

Nov 21, 2014

I dropped my 2014 sierra off for some recalls. The service guys were on it, giving me a loaner vehicle and taken care of business.

Raymond

Nov 17, 2014

Yates has been servicing my Buick Enclave for about six years now. Their service has always been excellent. Would not consider taking this vehicle anywhere else for service.

Dan W.

Nov 16, 2014

After being told at another dealership "We will do you a favor and not charge you OVER MSRP," I ordered a new 2015 Canyon at Yates. No hassle, straight forward, easy transaction. Took less than 30 minutes to custom order my new truck. None of that "let me speak to my manager nonsense" that I received from the other guy. This is what car buying should be..

Mary

Nov 12, 2014

Able to take care of the recalls and a oil change bring me home and pick me up. Not bad for the price of a oil change.

David

Nov 11, 2014

I phoned at 8:00 am to book an oil change. I was booked for 10:00 am. The man running the lube rack said he need 1 hour for the service and exterior wash. In 1 hour my Enclave was ready. cant ask for more than that.

Angie

Nov 10, 2014

I had a wonderful experience ar Yates Buick GMC. MY SALES PERSON WAS A GREAT HELP AND VERY HELPFUL. They knew exactly what I wanted and worked with me. I appreciate all that you've done for me. Thank you very much

Jack

Nov 10, 2014

WE HAD NO HEADLIGHTS AND CALLED THE SERVICE LINE. EVEN THOUGH WE HAD NO APPOINTMENT, THEY GOT ME RIGHT IN. THE PART WAS IN STOCK AND THE REPAIR WAS DONE QUICKLY. EVERY INTERACTION HAS BEEN GREAT.

Dennis

Nov 8, 2014

Always a good experience. Ray Blair is very enjoyable to work with. He listens very well and explains everything very well.Thanks

Steve

Nov 2, 2014

I went in to have my truck's oil changed without an appointment at 4 PM on Halloween Friday. The service was completed in about 30 minutes, as expected.

Evelyn

Oct 30, 2014

I always feel special when I stop by for any type of service. Mike in the service department is awesome!!

Susan

Oct 29, 2014

Mike in the Service Department was awesome! He got our car in right away and even did a bonus car wash! We have never had such great service from a car dealership than we have at Yates! Thanks so much!

Dorothy

Oct 11, 2014

I wish when they do the inspection with the oil change they would go over the inspection report. I didn't look at it until I got home and realized I needed both the in cabin air filter and the regular air filter. A missed opportunity for a sale for you as I am not coming back for just those items. I will purchase at autozone instead. It wasn't even busy when I came in. :(

James

Oct 9, 2014

Everyone is courteous and friendly. The work is professional. It took over 45-min for oil change and service. I got to talk with Mike....amazingly he is still nice and pleasant. Keep up the good work.....prices are a bit high which pushed me to have shocks & brakes put on by a private garage....less than half the cost as at Yates.

Todd

Oct 2, 2014

An unexpected part was required to repair a sensor on the transmission. Given I was going to be without transportation unexpectedly Mike in service made arrangements for a loaner. The part was ordered from California and installed and completed the next day. Much appreciated by Yates service department.

Sharon

Sep 27, 2014

My experience was great, it was stress free with no hassles and our Product Specialist Jerry Hawkins was wonderful to work with! I would definitely recommend your place to anyone needing a vehicle.

Michael

Sep 19, 2014

My experiences at Yates Buick/GMC for the past ten years has always been excellent. we've purchased three GMC's at Yates during that time and have always returned, especially to the service department for maintenance. It's always a pleasure to work with Service Writer Shane Arsanault and shuttle driver Jose.

Chad

Sep 16, 2014

Mike Olague Displays the upmost customer service, attention, follow up, and accommodation. I drive from 40 minutes across town, and he not only understands that but gets things done in a timely fashion, at an unbeatable price.

Dana

Sep 16, 2014

5 of 6 items resolved. 6th item (rattle in rr passenger dr) was not fixed as problem could not be detected. Somewhat expected as issue has been sporadic. When it does get to rattling, it drives us nuts. So, hopefully it will get bad enough that something can be fixed. The truck looked like it had been through a new car prep which made me feel like we were getting a new vehicle all over again. Great feeling. Would suggest that the Armorall like product used on the black rubber be sparingly used on the running boards. Makes that rubber surface very slippery ... almost fell getting into and out of truck until that coating had a chance to wear down from the heat. But, a great, great experience in total.

Steven

Sep 5, 2014

Great service as always, my 2007 Yukon started overheating, called Yates and spoke to Mike and he gave me a number for a tow company, got the vehicle there close to closing and then it was fixed first thing the next morning.

Lindsay

Sep 1, 2014

As usual, everyone was fast, friendly, and helpful. No only did they gentlemen in service get me a loaner, the young ladies at the front desk allowed me access to a printer for a a 1 page document needed for my next appointment. The service here is unparalleled.

Ronald

Aug 31, 2014

The young man at the quick lube desk was very attentive and has a great customer service mannerism...sorry, I didn't get his name...

Robert

Aug 29, 2014

Mike O in service always reminds me when something needs to be done on my Buick. Great with my service needs and/or recall notices.

Terry

Aug 29, 2014

Alex was our salesperson and from the very start he was atttentive and informative. He knows the product line well and was able to communicate all the features with ease. Although Alex did not work at Yates in 2002 when I bought my last GMC, it is employees like him that will keep me coming back. Thanks for finding me the exact truck I wanted and not trying to get me to settle for something just to make a sale. I will continue to recommend Yates and Alex to all my friends.

Dorothy

Aug 23, 2014

going to Yates for oil changes, etc. is a pleasure not a chore. the staff is always friendly, knowledgeable and helpful.

William

Aug 19, 2014

After a couple of short meetings with the sales agent, I arrived on the third day without a final decision. With in 30 minutes, the decision was totally satisfied and I drove off the lot three hours later owning the unit. Great and accurate service!

James

Aug 15, 2014

As usual, greta prompt service. Service person kept me informed on the progress of my vehicle. The coffee & snacks are always appreciated. Pleasure doing business with Yates.

Suzanne

Aug 13, 2014

After having a not so good experience with someone from the dealership via email, I contacted my sales person Brent Nogowski and he immediately responded. Once he understood my issues, he put me in touch with Shane in the service department. Shane was very easy to get along with and had a loaner car - with enough room for my kids - ready for me. Shane stayed in contact with me over the next 2-3 days updating me on the status of my car.

Alan

Aug 7, 2014

Everyone there was very welcoming and concerned that we received the help we needed.We felt that Yates wanted to help us find the right vehicle for us. And we did!

Sheila

Aug 1, 2014

I have driven several upscale cars such as Acura and Mercedes. These car companies require upscale service for their customers. Yates gives me that upscale service. That keeps me coming back for service and for the next purchase.

Paul

Jul 26, 2014

Everyone went out of their way to make things happen. Guy Hartman was excellent and worked hard to make the deal work for both parties.

Joseph

Jul 17, 2014

It was very good and i enjoyed the fact that someone was taken care of me and my car with out trying to squeeze more money out of me.

Victor

Jul 17, 2014

I really appreciate the shuttle service since I was 30 minutes away. However, from the time they called to tell me my truck was repaired, it took close to 3 hours to get back to the dealership.

Keith

Jul 16, 2014

Am taking a long trip back east. Yates completely checked out and serviced my Denali in a fast and satisfactory service job. They found all items that needed service. I am happy.

Mario

Jul 16, 2014

Iv'e taken my truck a couple of times and your team has taken really good care of us specially Shilo, He is a great Rep with outstanding customer service skills.

Wayne

Jul 16, 2014

Our service advisor, Ray Blair, did an excellent job of explaining what the problem with our AC smell was, and he also scheduled our oil change and tire rotation at the same time so we wouldn't have to come back to have it taken care of. Hat's off to your Service Department.

Wilbert

Jul 16, 2014

Tony "D" made a difficult process easy. We are working on the voice activated systems and safety features. Thanks Tony!! We LOVE this car.

Harold

Jul 12, 2014

Shilo is an exceptional young man! He has greeted me on the last two visits and he did an outstanding job of takingcare of my Buick LaCrosse! To say that he is an EXCELLENTemployee would be an understatement! THANKS! Marie

David

Jul 5, 2014

I am 3000 miles away from my Buick Enclave. A friend checked on the vehicle and found a problem. I called Yates service and they handled everything without any stress for me or break down in communication. Fantastic service.

Darlene

Jul 1, 2014

Jake in the service department addressed the issues I had. He had it taken care in a very timely and efficient manner. I would rate Jake 10.

Sheril

Jun 26, 2014

We had a great "buying" experience with the help of Tony DiMaggio and Yates GM, Tyler Yates. Between the two of them, we had a lot of fun purchasing our new Acadia.

Cheryl

Jun 24, 2014

The wait for my oil change and tire rotation was very short. I was even approached by Mr. Tyler Yates and asked if I needed anything while I waited.

George

Jun 21, 2014

We purchased an Encore; however, the next day we decided that the car was to small for our needs. We returned to the dealership prepare to for a big hassle. To our surprise, we received just the opposite. Everyone went out of their way to put use in the vehicle that we needed. It was a new car buying experience for us!!!! Thanks.

Mary

Jun 20, 2014

Sales rep was professional and made no high pressure sales pitch. Everything was explained very well. Considering this is the 7th vehicle I have purchased from Yates GMC, an XL t-shirt for my husband would be nice . . . (:

Dwight

Jun 19, 2014

Had to wait about 35 minutes for a ride with the shuttle van because the driver was sent out to buy bottled water for the dealership. That should not be done in the morning when many people are arriving for service work on their cars and may need a ride. Other than that, the service was excellent.

Marjorie

Jun 19, 2014

The entire process was very easy. They explained everything about the sale, and went through the new car. I am totally satisfied.

James

Jun 7, 2014

friendly, knowledgeable sales associate--Jesse and manager Brent. Also met the young Yates son when I returned with the title for the SRX

Stacey

Jun 5, 2014

I had two salesman help me chad staples and Jeremy. They both did amazing. As did your finance staff they helped with everything answered my questions. Best experience I have ever had.

Maria

Jun 4, 2014

First of all love my new yukon 2015!!!! took it for a test drive loved it still purchased it !! During our tour of features we were scrolling thru the different features my boyfriend notices the tire pressure in the back drivers side was low two pounds, still being excited about our new car he does not mention it. We sign all the paper work , including ROAD VANTAGE that we also purchase for added protection. So we get on the freeway I 10 as soon as we begin to pick up speed the tire that was low on air goes completely flat. and if any of you know what the I 10 looks and feels like at midday would sympathize with us . So needless to say new yukon boom $ 230 to replace the tire completely. And no we did not get ANY TYPE of reimbursement from either ROAD VANTAGE or YATES BUICK GMC . Why people may ask ???? because proper procedure was not followed!!! so if you are on the I 10 freeway with a flat tire be sure you know what proper procedure to follow !!! Thank you to the young Perez boy from Yates that came to help us put the spare on . Thank You Maria Martinez .

Robert

Jun 4, 2014

Tony DiMaggio was great to work with. He helped us find "the perfect truck". Friendly dealership that goes the extra mile.

Patricia

Jun 2, 2014

We are very pleased with the personal attention and great customer service we receive from Ray Blair in the service department.

Russell

Jun 1, 2014

The service writer went out of his way to help me on a warranty repair on the passenger side seatGreat job Yates!

Dianne

May 31, 2014

Chad Staples was amazing! We have been communicating for almost a year while waiting for the Yukon XL 2015. Everyone at the dealership was friendly and went out of their way to help us. I am a customer for life!

Robert

May 31, 2014

I missed the initial service appointment and the service crew got me in very next day without delay. Shuttled me & my 2 kids to my work.

Cord

May 24, 2014

I always have a great experience when I come into Yates no matter if its quick lube,service or into the parts department.I always tell people how great Yates is.

Dan

May 24, 2014

Overall, I think the detailed cleaning of my vehicle was pretty good. No one bothered to open the center console and clean in there, but everything else seemed ok. The most frustrating part of the visit was that when I called to find out if you had any openings, I was repeatedly placed on hold, the phone would ring, then placed on hold again. After about 5 minutes of this, I was told that they would call me back in about 5 minutes. Well, 25 minutes after I first called and was placed on hold, I finally just drove to the dealership to get my questions answered.The staff was very polite and apologized for the delay, but it was still frustrating. Still, I understand that things happen and I was overall happy with my experience.

Bradley

May 20, 2014

This is the second GMC truck I have purchased from Yates and the reason I came back to Yates is the level of service and quality customer care I received with my first truck purchase. I have in the past and will continue to recommend Yates and GMC trucks. I have never had a better car buying experience.

Frank

May 19, 2014

Friendly and knowledgeable service people. Service performed in a professional manner. I use Yates GMC for all my service needs.

Eizenija

May 16, 2014

My new verano is great and my dealings with Curtis, Barbara and Brent were outstanding. I would recomend Yates GMC to everybody. Mike in service also is another great person to deal with. I have never had a bad experience at Yates. Howard Schafer.

Pagan

May 16, 2014

Shane completed the work in less time than he estimated. Was friendly and helped to set up the Sirius portion of the radio that was repaired by a new module. Barbara in the Finance Dept was very patient with me and completed the paperwork for an extended warranty for me even tho I was distracted by trying to obtain more info from OnStar.

Deborah

May 15, 2014

No complaints. They provided transportation to and from my house and both the employees at the center and Josie the driver were efficient and helpful.

Susan

May 14, 2014

I always feel when I come to Yates all the service people are very friendly, listen to what I have to say and do their best to take care of any problem. What I really like is I never feel pressured to do a service that is not needed.

Forrest

May 11, 2014

I have a great experience, anytime I come your establishment. My only issue is your service prices are pretty high.thanksForrest

Ruby

May 11, 2014

All who I had contact with were very professional. I didn't feel pressured as I did at the other dealerships that I visited. I was allowed to look over the inventory at my own pace.

Jesse

May 7, 2014

We had a Recall notice to tend to. We were please to know that it only took about 45 mins to check the issue. And they even washed our vehicle, which we were very pleased. Thanks guys.

Roque

May 6, 2014

Curtis was very helpful and gave real feedback on the vehicles I was trying to decide on. He took the time to ask the right questions to make my choice clear and now I own their right car for me.

James R

May 5, 2014

What a easy, quick and painless purchase. I recommend Robert and Derrick. What a team.Will never shop anywhere else.

Tammy

May 5, 2014

We always bring our vehicles to Yates for service. One weeked we could not get in so went to another GM dealer for service. This dealer did not do a satisfactory job. We came back to Yates for our service and they not only did an excellent job on the new service item they fixed the poor service items from the other dealer!

James R

May 4, 2014

This was the best experience ever! Robert and Derrick were amazing. They answered all my questions. By far the best GM dealer in Town. Wouldnt ever go anywhere else again. Will be sending my grandfather(a 25 yr Gm Retiree) Here as well ,Thanks again guys , YOU ROCK

Denis

May 2, 2014

Shilo was very friendly and helpful. I thought I would be running a bit late to pick up my vehicle and he said he would stay until I got there to be sure I had my vehicle. This is customer service going above and beyond what I would normally expect. He had a great attitude and smile and you could tell he enjoyed working with his customers. Thank you for an award winning service experience.

Greg

May 2, 2014

Went in for an oil change and tire rotation. The list had a few things after the 20 plus point inspection that needed attention. I had them do 2 of the things that needed to be done. Shilo was not pushy in telling me that I needed them all done at once. Shilo was very professional and polite. Yates you have great employees that I dealt with both times when I had work done on my truck.

Jim

Apr 30, 2014

Both Mike and Shilo in Service Dept knowledgeable and very helpful. Quick and one on one service - a highly desirable trait in the Car Service Industry - Yates has earned my future business and recommendation to friends.

David

Apr 25, 2014

This is my 3rd purchase at Yates. Evereyone was great as usual, especially Tony DiMaggio and Brent Nogowski. I continue to recommend Yates to all my friends.

Harry

Apr 22, 2014

Very pleased with my experience at Yates & knowledgable staff. Even thought I could purchase from a dealership closer to home I returned again to Yates. My first purchase from Yates was 18 years ago (1996 Yukon) and now for my current 2014 GMC Sierra purchase.

Joyce

Apr 17, 2014

Shane was very professional and knowledgeable in getting the brake fluid leak under control. Never had any problems out of the whole service department. A wonderful staff you have on board.

Russell

Apr 16, 2014

I came in for regular service, was quickly greeted and scheduled for service. I waited in a clean, updated waiting area with snacks and beverages provided. I was offered a ride home if desired. Timely completion.

Michael

Apr 12, 2014

We are very happy with the service department. Shane and Josie make spending the money as pleasurable as it can possibly be. I really appreciate these two employees and they are the reason I continue to return to Yates for my automotive needs.

Robert

Apr 12, 2014

just routine service. However, I was not aware there was a GM service issue for a bad smell from the a/c. We've been suffering through this since we bought the Enclave in 2011. Glad it is finally fixed.

Curtis

Apr 11, 2014

I have worked with Yates for over 15 years, and have received consistently the best and most helpful service. As a purchaser of 3 new cars from Yates over that time, I trust Yates Buick GMC to take care of all of my service needs.

Michelle

Apr 9, 2014

Our Salesperson Jesse Van Hout was very helpful. He had knowledge of the truck we were looking at and helped us make a informed decision.

Robert

Apr 9, 2014

I was given a courtsey wash.... It was called a rinse.... The vehicle came back water spotted and all windows were not even wiped... If you offer a coustomer service, give one which is quality..... Not a hit and mis service.....

Dennis

Apr 8, 2014

Professional, offered updates to what was going on and offered a car if needed. We continue to come to Yates because the service and professionalism is appreciated.

Gordon

Apr 8, 2014

The car was out when they said it would be finished and the gentleman at the front counter was extremely courteous. Our first experience with service at the dealership and we were very pleased.

Curtis

Apr 3, 2014

While the service was very expensive (more than I would have anticipated), I continue to have confidence in Yates, that I receive honest and professional service. I am thankful that I took my Denali to you immediately upon experiencing the service need. Mike was very helpful and kept me informed. Thank you.

Frank

Apr 3, 2014

This was the best experience we ever had in purchasing a new vehicle. Jordan that an outstanding job explaining all the features and going over all the controls. He is a great asset to your organization. Thank you all for what you did and we sure are happy with the new vehicle. Frank & Jean Lancisi

Robert

Mar 26, 2014

Oil Change for the first time was a very pleasant experience. The young man in that department was friendly, professional, and respectful of my time. He did offer a car wash and I didn't get that but that was ok.

Don

Mar 22, 2014

I appreciate Yates recommends work needed to be done and does not push sales of unnecessary service at the time.

Derek

Mar 20, 2014

They got my truck in and out in a timely manner like always. Friendly staff that make you feel welcome. I get all 4 of my vehicles serviced here!

Darla

Mar 19, 2014

I have always had very good service at Yates. Everyone is friendly, knowledgeable, and explain what needs to be done to keep our vehicle in tip-top shape.

Darryl

Mar 17, 2014

Great service staff at Yates Buick GMC. Service Advisor Shane Arsenault always takes care of our vehicles and we fully trust his recommendations.

Jacqueline

Mar 17, 2014

Shane, the service person, was very knowledgeable, pleasant, and an absolute delight to deal with. He was apologetic when my car had to stay overnight, and kept me informed all the way.

Larry

Mar 15, 2014

Very happy with the gentleman that took care of our most recent visit. He, is on top of things and is much appreciated. The young lady in that department still needs more training.

Suzanne

Mar 14, 2014

Great customer service from Ray in the Service Department and also from my sales person, Brent, even though I bought the car in August.

Dasha

Mar 13, 2014

I brought my truck in for service...Shane was professional, effective in getting my warranty work approved. I even had a Demo to drive until my truck was completed...Awesome customer service....

Wayne & Phyllis

Mar 12, 2014

Have been going to yates for years. They have always taken great care of me. Will continue to use yates for my car maintenance.

David

Mar 10, 2014

THE EXPRESS LANE ADVISOR WAS VERY COURTIOUS AND KNOWLEDGEABLE HE HELPED ME WITH THE SERVICE I NEEDED AND WHAT OTHER ITEMS THAT NEEDED ATTENTION. THE SERVICE TECHS EXPLAINED WHAT WAS SERVICED AND ITEMS THAT NEEDED SERVICING SOON. GREAT JOB

Heather

Mar 7, 2014

I really like the fact that salesmen are not pushy, they were able to answer every question we had without hesitation.

William

Mar 7, 2014

Same thing different day....the service rep was helpful and friendly... I would come back because of that...somewhat long drive from my home

Jacquelyn

Mar 6, 2014

Tony Cabrales was super great to work with on this purchase. The entire transaction was seamless and all who were there waiting with us to finish up the transaction were engaged and fun! We will definitely be returning for our next purchase.

Darla

Mar 5, 2014

WE have been a customer of Yates for over 9 years. We have always been very satisfied with their customer service. They are polite, helpful and the work is always performed in a timely fashion.

James

Mar 5, 2014

They're are all very nice and knowledgeable. I was pleased. Wait time was a bit long, though. Over 2 hours.

Neal

Feb 28, 2014

Shiloh Thomas was a true professional in dealing with my mechanical issue with my vehicle. He kept me updated and informed will it was in the shop. Kudos on a great employee!

David

Feb 26, 2014

Jordan Barrett did an excellent job taking us through the buying process.As well, you gave me well more than I was expecting on my Porsche. I would have been willing to sell it to you for $5000 and you offered me $6500 so I wasn't about to argue!

Susan

Feb 26, 2014

Just a wonderful experience. Everyone was so friendly. Still have some bugs to iron out on my new car though and am hoping it will go smoothly like everything else did.

David

Feb 17, 2014

The promotion was a great way to have the car checked and get a discount for work needed to be done. I would have liked a more realistic time for completion; I was told about an hour and it took about two hours.

Larry

Feb 16, 2014

I found a very detailed inspection of my vehicle which revealed many maintenance issues. Most were addressed on the same day with $100.00 discount! Extremely satisfied with Mike who was able to get the work done in an afternoon. Also, appreciate the friendly shuttle service of Josie. I smile just thinking about her.

Carlos

Feb 12, 2014

I loved yuo costumer service it's excellent I really can't ask for Moore service department very oriented to all the details you guys are great I always lock forward to go back thanks!!!

Gay

Feb 12, 2014

The service was excellent and everyone was very efficient. Michael was very helpful and friendly. He went out of his way for us. Being new to the area, I am glad I chose Yates and will use Yates in the future.

Juan

Feb 12, 2014

I was advised prior to the visit what would be done to my truck, how long the expected repair would take and the appointment was made with my schedule, not when they could fit me in. On arrival I was greeted immediately, asked if I needed a ride, where the coffee/pastries were located and again told what would be done and the estimated time the repair would take.The repair took less time than expected, the truck was clean and the repair was clearly again explained to me what had been done as well as the tires rotated and an oil change done.During my visit in the waiting area, I was asked more than a few times if I needed anything or if I could be helped with something.

Melvin

Feb 12, 2014

I've been returning since the dealership opened. I have purchased at least 2 cars from Yates and have had them regularly serviced there.

Travis

Feb 12, 2014

I like the fact that when I schedule an appointment it seems like I am in and out without any issues.

Darryl

Feb 11, 2014

Shane always takes great care of us and our vehicles. We have confidence in Yates Service Department to work on our cars. Yates Buick GMC is a first class dealership and provides excellent service.

David

Feb 11, 2014

As usual Shane Arsenault took good care of me, my vehiclewas worked on and every thing is fine. Your service is why Ialways bring my Yukon back for service, keep it up.

Dolores

Feb 11, 2014

The staff went out of their way to make us comfortable and feel welcome. They really acted like they were glad to have our business.

Evelyn

Feb 11, 2014

Awesome customer service no matter what time of day I arrive or what type of service needs to be done.

Gordon

Feb 11, 2014

The service was only and oil change and tire rotate, but it was done quickly and well. So I will be back again.

Jerry

Feb 11, 2014

Went to dealer because of a battery problem. Upon inspection I was told that my battery cable was bad and needed to be replaced. They told me they couldn't fix it until Monday when the part came. They did clean the cable and the battery terminal. The car ran good. I returned Monday and was told they had the part on Sat. but no one was ablr to work on it. I have my service done at Yates. Why went I have it serviced do they not check the battery and terminals? The way the car is built you cannot see the terminals.

Laura

Feb 11, 2014

It was our first time bringing our Yukon here and we will definitely be back. Very happy with everything! Also, they were finished with it ahead of schedule.

Lori

Feb 11, 2014

After taking my truck to many other smaller repair shops, finally Yates figured out what was wrong and fixed it.

Ramon

Feb 11, 2014

Mike is very good at keeping the customer happy. I used to take my truck to the courtesy dealership on grand avenue. But I will no longer be going there mike at Yates took care of me and I appreciate that.

Ronald

Feb 11, 2014

Great experience; Alex Ertel was very professional, knowledgeable and personable young man with a excellent customer service demeanor...was able to find what I wanted.

Steven

Feb 11, 2014

They have the best service center and customer service in the area. best experience buying a car that I have ever had in Arizona.

Robert

Feb 10, 2014

I was very impressed with the level information about the Buick line of cars and the help from the salesmen who helped me with my sale of my car and the trade-in of my truck.

Christine

Jan 5, 2014

Very pleased with being able to schedule service around the time that I was able to come in, living in Tucson I can not get there early, and each time they stayed open to be able to meet my timeline.

Karen

Jan 4, 2014

As a family we have been dealing with Yates Buick GMC for over 20 yrs. Customer service is professional and honest. Buick and GMC products are known for their excellent quality so we have only ever needed the service department for oil changes and annual maintenance. Yates Buick GMC has a beautiful dealership with welcoming employees from the lot attendants to the General Manager. Everyone is ready to help in any way that they can to make buying/leasing a vehicle pleasurable. Our most recent transaction with Yates Buick GMC was with a Lease on a 2013 Encore. We chose the 2yr lease agreement as it has free maintenance and satellite radio. The 3yr lease was less money per month but didn't offer those two items. We will continue to lease and buy from Yates Buick GMC and looking forward to our next purchase...The 2015 GMC Yukon Denali!!

Katie T

Jan 4, 2014

I leased a 2013 Buick Encore from Yates back in September and had a great experience. I was fully aware of all buying/leasing options and they were given to me in detail. Tyler Yates personally worked for me to make sure that I was getting the best possible deal for my trade-in and that all of my wants and needs were being met. Ultimately I went with a 24 month lease because of the FREE scheduled maintenance and FREE satellite radio; and although I would love to have my Encore for 36 months, a 36 month lease did not include those things (This was explicitly stated to me SEVERAL times and there were signs all over the showroom that also stated this). I have only had my car serviced there once, but it was easy, fast and pleasant. I am very happy with my car and my lease plan, and I will be leasing or buying my next car from Yates in the future!

Robert

Jan 3, 2014

I brought my 3500 Sierra in for an electrical problem I was having, and was not sure of the cause. After quite an extensive diagnosis your techs were able to determine it was the primary electrical cable harness that needed replacing. The work took several hours, but was completed the same day. When I picked up my truck, it was running like new again and your team had vaccuumed the inside & detailed it including the wheels & tires. They even checked the tires on my wife's Escalade & filled them to specs with nitrogen.Thank you very much for your help, and we will continue to return to your facility for service for both of our trucks.

Wayne

Dec 30, 2013

It was very comforting to know that your vehicle will be repaired with quality parts and serviced by professionals. The service advisors are top rate, and really offer you the customer service you come to expect.

Jeffrey

Dec 20, 2013

I have visited numerous dealerships in the valley and no one compare to Yates GMC. From the minute you walk in the door you get the impression that they really care about your experience. This was by far the best car buying experience I have ever had. All of Yates staff was courteous, respectful and knowledgeable. I will be driving back to Yates GMC next time I need a car, and I live roughly 50 miles away.

DON BYARS

Dec 14, 2013

I recommend Yates for an outstanding car buying experience for a new car. I received the most professional service from Mr Brent Nogowski and Steve Gliatis. They were very knowable on the Buick Enclave and applied no pressure during the buying process. This was my 2nd Enclave.

robin101

Dec 13, 2013

I got a smart car from here. They worked with me over three weeks, Well dedicated and good work Thanks to everyone there for keeping some dedication.

Amanda L.

Dec 10, 2013

I would love to write and speak about the awesome buying experience I had at this dealership, because buying the car SEEMED flawless! So flawless I bought an edible arrangement for everyone at the dealership because I was so happy. However, 3 months after leasing my car, I have found out that all the extras my dealer offered and I purchased were not honest and real ,but rather used to reel me in. For example, I was told that I would have a warranty to cover the maintenance and keep of my car. I called to schedule an oil change, and was told I do not have this because my dealer "dropped the ball " somewhere. I call to speak to my salesman and he is no longer with the company.I called and spoke to barbara in financing and when I explained my situation she stated that because my lease ended up being 36 months, It was not included. I stated I was not told that and she chuckled and said "sorry about that". Shouldn't I have known this? Isn't professionalism ensuring what you say you are selling, is true and honest? The small things I have brushed off, like being told i have heated seats at purchase and find out i do not, not told that my xm radio subscription expires, and that when I want to get my car interior cleaned by the company I was told takes care of this, no one has a contact for but I am just so upset by the dishonesty I feel the public should know. It seems too good to be true and it truly is. I am a honest person , and earn my money as a registered nurse ,working very hard and understand wanting to spend your money wisely and somewhere it is valued. Therefor, I advise you to spend SOMEWHERE ELSE. Get every dollars worth somewhere it will be honored before you are stuck in a 3 year commitment with a business like this.

Rocky (Corvette owner)

Oct 16, 2013

I called parts department at Yates Motors this morning to see if they had a battery for my 2005 Corvette and if they could possible deliver it to my home. The partsman said they normally don't de liver parts but would check, he called me back within 5 minutes to tell me they had the battery and would deliver it this AM. I have dealt with Yates Motors previously for service work and have always been satisfied.They delivered the battery within one hour. They go up and beyond to satisfy their customers, thanks for your great service.

sarah-mustang

Oct 15, 2013

I just bought a used vehicle from Yates and had a great experience! The sales manager and sales person I worked with were awesome! They made sure to get a good deal for me so i could get the car i really wanted.

Waynejc "Happy Buick Owner"

Oct 7, 2013

I went to Yates Buick in Goodyear, AZ on 10/3/13 because the temp gauge reading on our 2011 Buick Lacrosse was not reading correctly. I was greeted by Ray Blair, one of Yates Buick service advisors. Ray had a very friendly manner when asking what kind of problem I was experiencing. After I told him the perceived problem, he went and got a service technician to come out and look at my Buick on the spot. The technician checked the temp controls, and then took the Buick in the shop for diagnosis. He found a faulty temp sensor and replaced the sensor. I was very happy with the courteous and professional way Ray handled my car problem, and will definitely check in with Ray on any and all future services for our Buick Lacrosse.

cparker112

Sep 30, 2013

I have been going to Yates ever since I bought my 2007 gmc truck.I have had nothing but great service and everyone has been great even Micheal in quick lube service.I have talked with Mr.Yates a couple times since I have had my truck and he is good person and makes sure his customers are taken care of.I recommend this dealership all the time even to friends that own "fords" because of my experiences and GMC is a better truck.

Larry -Buick Lacrosse

Sep 9, 2013

Jason Schulz was advisor very good job very happy with dealer visit

AcadiaOwner

Aug 24, 2013

Michael is a pleasure to work with. He quickly and conveniently arranged for service to be performed, kept me updated and delivered my car back like new. I would also like to say THANK YOU to the technician who performed the work. He really did an outstanding job. With this kind of quality and service why would anyone go anywhere else?

Rollie Pollie

Aug 16, 2013

It was a very pleasant experience, and I also received a ride home while my Terrain was being worked on. It was going to be a long wait for a ride home but Scott Hoffman volunteered to give me a ride and it was greatly appreciated because am 8 mile walk in 109 degree temperature would have been too much for a Senior Citizen. My Service Advisor, Jason Schulz is a credit to your Company. I am so happy that I bought my GMC from Yates GMC Dealership because everytime I have come in the service is exceptional. Keep up the good work! Rollie Lyson

Boggs party of 4

Aug 10, 2013

Jason has taken great care of us any time that we have had our vehicle in for repair. We are scheduled quickly and the work is done precisely.

Buckeye

Aug 10, 2013

I love the fact that Yates washes my car when I bring it in for service. Thanks!

TribblesBuckeye

Aug 6, 2013

The check my SUV for the recall an also put it on a hoist and checked the underside and found that I had some bad bushings in the control arms. They brought this to my attention and gave me an extimate to fix it. Very pro-active on their part.

Buddy Mull

Jul 24, 2013

Nick Emery was great, He went the extra mile to help & explain, an asset to your service dept.

Waynejc - Buick Lover

Jul 12, 2013

It has been a great experience dealing with Nick Emery, your Service Rep. I felt very comfortable in dealing with Nick, who took care of my service issues from start to finish. Also, I like to thank Josie, your customer service driver for rides to and from to your dealership. She was very friendly and easy going. All in All, it was a very pleasant service appointment.

F Lane

Jun 24, 2013

I was greeted promptly and courteously by Christina. She kept me informed several times with updates and findings. She also advised me of their recommendations for my vehicle.

ToniAZ1

Jun 5, 2013

Once the ball got rolling I think everyone was great and all on the same page. Chad was very knowledgeable and a people person, KC was very professional and kind, Richard was nice and Mr. Yates was very considerate of his customers and team. Thanks Yates GMC I'm loving my new Terrain.

wyliao

Jun 2, 2013

We had a Wonderful experience, awesome customer service.We were in and out in a timely manner. We will be back. Thanks Gary Chad and KC

C. Bardwell

May 24, 2013

In short, my vehicle was damaged by the dealership and they are refusing to take responsibility for it. If you would like more details, please read below... ...The last time I had service with Yates, the service advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend repairs done. About an hour after dropping of my Yukon, I received a call from the advisor saying the tie rods were actually fine, but there was some play in the CV boots. He said it's would be something to think about next time, but I could put it off if I wanted to. He then told me that GMC recommends doing a transmission flush every 30k miles after 100k and I was right at that point so since they had the car there anyways I told him to go ahead and do that. Please keep in mind, I understand I have a 2007 GMC Yukon and yes I has 130k miles, but I've babied this car its entire life. I bought it from Yates and I've had EVERY single service done there. This car was running like new when I brought it in with no problems what so ever. With that being said. After picking up my Yukon, the next day I noticed that it didn't quite seem to be shifting like it should be. I put it off for a couple of days to make sure it wasn't in my mind because it was intermittent. One the 3rd day I called and made an appointment to bring it back to see what the deal was. After bringing it back, I received a call from Jay who is the service advisor. He told me that there was definitely something wrong and that they were still doing testing on the vehicle. I told him I had to be to work by 5 and he told me that they would put me in a loaner till my car was done. After calling ahead of time to stress the urgency of my having to leave once I got there I arrived at 4:30 to where I was greeted by Ed Trueblood who is the Service Director. He proceeded to tell me that a flush wouldn't cause any damage to the transmission like that and they weren't responsible. After going back and forth with him on this I told him that I'm not sure how they do the flush, but he couldn't tell me 100% that the damage wasn't caused by Yates regardless of what service was done. I explained to him the vehicle was fine before I brought it in and now I'm having issues. It's not to difficult to come to the conclusion that I did. Whether it was the flush or some act performed by the technician to damage the vehicle while in the care of the dealership, something was done incorrectly. On top of that, Mr. Trueblood told me that they don't recommend doing anything to the transmission after 100K miles because things like this could happen and I looked at him and tried explaining that the only reason I had it done in the first place was because his service advisor said it was "Highly Recommended"! He again told me that there was nothing they were going to be able to do for me and at that point I told him this wasn't over and I had to get to my meeting. So they pulled my car around, I got it, and I'm not sure where they went, but I was about to run out of gas. So not only did I go through all of this with no positive outcome, I was late and I was out of gas leaving the dealership.

cbardwell

May 24, 2013

The last time I had service with Yates, the service advisor told me the technician said both my tie rods were broken and needed to be replaced so last week I brought my vehicle in to get the recommend repairs done. About an hour after dropping of my Yukon, I received a call from the advisor saying the tie rods were actually fine, but there was some play in the CV boots. He said it's would be something to think about next time, but I could put it off if I wanted to. He then told me that GMC recommends doing a transmission flush every 30k miles after 100k and I was right at that point so since they had the car there anyways I told him to go ahead and do that. Please keep in mind, I understand I have a 2007 GMC Yukon and yes I has 130k miles, but I've babied this car its entire life. I bought it from Yates and I've had EVERY single service done there. This car was running like new when I brought it in with no problems what so ever. With that being said. After picking up my Yukon, the next day I noticed that it didn't quite seem to be shifting like it should be. I put it off for a couple of days to make sure it wasn't in my mind because it was intermittent. One the 3rd day I called and made an appointment to bring it back to see what the deal was. After bringing it back, I received a call from Jay who is the service advisor. He told me that there was definitely something wrong and that they were still doing testing on the vehicle. I told him I had to be to work by 5 and he told me that they would put me in a loaner till my car was done. After calling ahead of time to stress the urgency of my having to leave once I got there I arrived at 4:30 to where I was greeted by Ed Trueblood who is the Service Director. He proceeded to tell me that a flush wouldn't cause any damage to the transmission like that and they weren't responsible. After going back and forth with him on this I told him that I'm not sure how they do the flush, but he couldn't tell me 100% that the damage wasn't caused by Yates regardless of what service was done. I explained to him the vehicle was fine before I brought it in and now I'm having issues. It's not to difficult to come to the conclusion that I did. Whether it was the flush or some act performed by the technician to damage the vehicle while in the care of the dealership, something was done incorrectly. On top of that, Mr. Trueblood told me that they don't recommend doing anything to the transmission after 100K miles because things like this could happen and I looked at him and tried explaining that the only reason I had it done in the first place was because his service advisor said it was "Highly Recommended"!He again told me that there was nothing they were going to be able to do for me and at that point I told him this wasn't over and I had to get to my meeting. So they pulled my car around, I got it, and I'm not sure where they went, but I was about to run out of gas. So not only did I go through all of this with no positive outcome, I was late and I was out of gas leaving the dealership.

DQ 101st ABN

May 23, 2013

I saw the 1st. review with a very poor rating. Understand that all companies have at one time or another an employee problem. I had that at a Dodge dealership on Bell Rd. Almost came to blows. He was fired. I have fired my share. Now about Yates. In 2004 I tried to purchase a truck from Yates. It was late in the model year and they just did not have what I wanted. They never tried to sell me what I didn't ask for. I have had service done there over the last 9 years and never had a problem. They have always performed the service well and never try blow smoke about what I really need. I like Yates. DDQ

rubbertits

May 16, 2013

As I have bought several vehicles from Yates, this last experience has made me take my business elsewhere. I was shopping for a used car and saw one on their website with a "internet price" of $6900. I was later called by Ernie to ask me if I was interested in the vehicle. I told him I was but wanted to know the sales price. He said it was $6922. I went to sign the paperwork and noticed the sales price was now $8700! When I questioned them about it, all I got was the runaround. They immediately got rude and I walked away from the deal. One of the salesma even came in to tell me that they could sell it atvyhe 6922 price but my interest would be over 22%! I told him thatbi was not stupid and that made absolutely no sense. If the price came down, why would the interest rate skyrocket?? The salesman called me ten minutes later to make sure he and I were "okay"! I told him I was dissapointed how Yates treats its repeat customers. The next day, I received a call from the dealer wanting to know why I didn't buy. After discussing what happened, the guy told me he would call me back and has yet to do so. I can no longer recommended Yates!

Parker

Apr 29, 2013

Service Advisors Jason, Bill and Guy were all helpful in our recent visit. Each advisor was very knowledgeable, professional and courteous. We were advised of the progress of the repair throughout the day. We have the highest confidence in the Yates Service Team to work on our vehicles.

Satisfied Sierra truck and will return customer!!

Apr 17, 2013

Yates has been my dealership of first choice since the early '80's, always a good experience and they treat the customer with respect. I have worked with Jay Furlow, the salesperson, before and came back to Yates first before heading to Sands. Jay is a professional young man, very knowledgeable in the product and definitely works hard to meet the needs of the customer, without going over the top!

Gerry Murdy

Apr 13, 2013

I purchased my 2004 Buick Rainier from Yates Buick GMC in 2005 with a total of 7 miles on it. I have taken my Rainier back to Yates for all services since the day I bought it. My Rainier is over 9 years old and still runs and looks brand new. This latest trip to Yates was for the purchase of new tires and Jason and the rest of the service department staff made it all happen like clock work. I dropped my Rainier off at the Service Department at 1:00 PM and as promised, Jason called within 3 hours and told me it was washed and ready to go. Not only did the Service Department mount and balance my new tires, they also did a 4 wheel alignment, did a multi-point vehicle inspection, changed the oil and put in a new oil filter. I know nothing about cars and I expect my Rainier to get me where I need and want to be. As a widow, I depend on Yates Service Department to keep my Rainier in top shape and they have....one less thing I have to worry about.

Robert Neville

Apr 9, 2013

Very good service experience, sales people continue to treat me like a good friend every time I go to the dealership.

Mike and Cathy Tansey

Mar 21, 2013

From the moment my wife Cathy and I got out of our car at Yates Buick GMC we were treated with respect and we felt we were in control of the buying experience. When we told Chad Staples, our sales representative, what we wanted and roughly how much we wanted to spend and he didn't have exactly that vehicle, he did not even attempt to suggest something different, or bring in "the closer", he simply went out and found what we wanted. Once the vehicle was found Chad eMailed me and an appointment was set up to go talk numbers. While we were discussing terms we we were introduced to Mr. Michael Yates, the owner. I realize this was just a coincidence but it was a nice touch. Would we refer our family and friends? Well, Chad is currently working on finding a good used car for us to purchase, so to answer that question... We would most definitely recommend Yates Buick GMC. Mike and Cathy Tansey Phoenix, AZ

janorchas

Mar 21, 2013

This is the friendliest and most helpful dealer we (My wife and I) have ever done buisness with. Everyone goes out of their way to make us happy & comfortable. We highly recomend Yates Buick GMC as we are very happy with them and will come back for my next car.

Ken and Ellen

Mar 19, 2013

Easily the most painless car buying experience we've ever had. We were for years (and still are) eligible to buy Chrysler products at employee prices without bargaining. The dealer always tried to sell additional products or services to increase their profits. None of this at Yates! There were no trips to see the sales manager or other bargaining ploys by the salesman. Just a straightforward and pleasant buying experience. From Chad to Steve to KC a well done from the Kingsburys.

dennisglide2

Mar 4, 2013

I was at the dealership to pick up my car from the service department and stopped to look at a new car that I was not familiar with and after going for a test ride completed the purchase of that vehicle. The salesmen(Jay) was excellant as well as the entire purchase process.

Terri A.

Mar 1, 2013

The entire staff (Curtis (sales), Chad (mgr), Wade (business mgr), Tyler and Aaron, were professional, courteous, helpful and bent over backwards to make my first GMC purchase an exceptional and satisfying experience. Excellent customer service. Went above and beyond to make sure I was happy and I am very happy w/my new GMC Acadia.!!!

RPN

Feb 17, 2013

I am treated politely over the phone and at the dealership. I like to be able to sit down in the showroom waiting for my car and have a number of folks with whom I did business 6 months earlier recognize me and stop to say hello, including one of the guys I met but did not deal with directly. I was disappointed that there were no loaner cars available when it turned out I had to leave my car for a PS leak, and that I had to deal with Enterprise who were very nice but extremely slow (busy), but the employees, especially service advisor, was very sensitive to the fact that I had a business meeting to get to (which I did get to on time). The small, family business atmosphere is appreciated.

KeithPearson

Feb 11, 2013

Best expeirance buying a truck, after a long day of going to all the wrong places I ended up at Yates and I was impressed from the minute i met our salesman and together we worked a deal with no pressure. What i was the most impressed with was that there was no going back and forth with all the number games other dealers play.

NoYatesFan

Jan 12, 2013

Bought a new truck from this dealer, got the usual treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring it back in and the service department with take care of it. Well I have had the truck to their service department on three separate occasions and on each occasion the service advisor has arrogant and condescending, demonstrating that this dealership cares nothing about their customers beyond the sale and to make matter even worse the vehicle is still not fixed, in fact they have not even tried to fix it, they just call me to pick it up but the defect is still present and when I point that out they act like they are shocked and tell me I will need another appointment.

Dean.B.

Jan 11, 2013

Bought a new truck from this dealer, got the usual treatment during the purchase, I noted that the truck had a minor problem that needed to be addressed during the sale, so they said no problem bring it back in and the service department with take care of it. Well I have had the truck to their service department on three separate occasions and on each occasion the service advisor has arrogant and condescending, demonstrating that this dealership cares nothing about their customers beyond the sale and to make matter even worse the vehicle is still not fixed, in fact they have not even tried to fix it, they just call me to pick it up but the defect is still present and when I point that out they act like they are shocked and tell me I will need another appointment.

jody.gutierrez

Dec 11, 2012

I can honestly say Yates GMC has the friendliest bunch of people that work there, they must truely love their jobs. I highly recommend this dealership and the salesperson to see is Ken Caraglio (KC)

rneville.3348

Sep 14, 2012

It is obvious that Yates' employees have a great sense of ownership of the sale, not just on sale day, but it extends to courtesies on subsequent visits. Thank You.

marches287

Aug 26, 2012

Dealer was selected from a list of internet sales managers. Costco uses Yates as their dealer for new car purchase program. I called Michael and we set up an appointment. My wife and I knew what we wanted and Michael worked with us to find a car with most of the equipment we wanted. Yates does not carry a lot of inventory, but has the ability to trade cars with other dealerships. The overall experience was professional and really no hassle. They had the car ready to go on the day we picked it up, spent plenty of time with us to set up On Star, XM Sirius radio and learn how to use all the features on the car. Carl March

gnugent

Aug 19, 2012

Great staff and low pressure. I got a fair deal on my trade in and they worked very hard in finding me the truck I wanted.

Buddy92

Jul 9, 2012

I have been a customer of Yates Buick GMC for the past 12 years and have purchased 3 cars from them. Their friendliness and the willingness to go that extra mile means a lot to me and keeps me returning to their dealership for all my new car needs and warranty work.

Okidydokidy

Jun 18, 2012

Yates Pontiac GMC Truck is the the worst company I have ever seen. I wont go back in a million years. I called to get my truck in to diagnose the air conditioning problem. It was blowing cool but not cold. They gave me a quote of $119 for the diagnosis. They took it back and 2 hours later came and told me they couldn't diagnose it unless they do some work to it first which was another $300 dollars. I told him no bring my truck to me I would do it myself. He then said they had $122 dollars worth of work into it. I told him bring my truck then he said they have it vacuumed so they can't put freon in it. I told him to put back what he took out. They brought my truck and I left. As soon as I left it was blowing hot air like the heater was on. Also it was making a hissing noise in the dash every time the compressor would kick on. I called and they said bring it back. I took it right back and he said my orifice tube was plugged. This company is very corrupt. DO NOT USE THIS COMPANY!!!! While waiting I overheard them tell a lady with a fairly new van that her brakes wer out. She had brought it in for a oil change and they had found the brakes to be bad. They said she needed calipers, rotors, and pads. The total they gave her was $1,321. I could not believe what I heard. This company is horrible stay away from them.

chuck4918

Jun 1, 2012

After making the deal we had to sit around for over an hour to sign papers because the finance guy was tied up with another couple.We were to pick up the vehicle the following day. It wasn't delivered and we had to wait an additional day.We didn't find out the "gas mileage" and "miles left to empty" displays are not provided on our vehiclet until we picked it up. I assmumed it would be included because it has "oil life" and "low air pressure" displays. KC didn't even know until he tried to bring it up on the display.Even my 2006 Explorer and my wife's 2008 Hyundai has that feature. Pretty sad that GMC requries and upgrade to get that simple feature.None of this was KC's fault. He was great.

walthopkins

Nov 28, 2011

Absolutely no high pressure; very important to me. The salesman was knowledgeable, and the business manager was efficient and pleasant to deal with. I'm especially happy with my Buick.

diazmorales48

Nov 2, 2011

I have given this rateing because Mr. Goul and all the personnel i delt with treated me with respect and they where very friendy and explained every detail to me before i purchased my new car.

pvalenzuela

Oct 5, 2011

I had the pleasure of working with Shane over the last four to five months on various service related issues. I just can't say enough about his motivation and down right honest approach to every service issue presented. His knowledge of my vehicle and recommendations for my vehicle have always been right on. I am fortunate to have him as my service agent, and would like to personally request that my future visits be handled by Shane. ThanksPaul ValenzuelaPhoenix, AZ623-734-2620

disneykid

Sep 28, 2011

I am a first time car buyer is not all happy by how I was treated as a customer at Yates. Though, I love my new 2011 Regal, the buying experience could have been better.I was surprised at how hostile and unprofessional Brent the finance director was. He was cordial up until I asked him a question regarding my trade in. That was when he lost it! When I had called Brent to ask him a question regarding my trade in, he became hostile and raised his voice to me. I was able to keep my composure and stated to Brent, I am just asking a question and am seeking an answer. I ended up having my father speak with him. Brent spoke to my dad professionally and did not bully him as he did me. My father told him was not happy with how he handled my trade in and Brent had nothing to say. I am just shocked how I was dealt with and treated as a customer. I will never buy another car from Yates again. I am just going to walk away from this experience as a life lesson learned.

stevald

Jun 2, 2011

I was in for some scheduled maintenance and a few additional issues. Joe made sure I got the benefit of several online coupons I was unaware of and worked with the service maanger to get one of the repairs covered under warranty, even though I had waited too long to have it looked at. From ride-alongs to hear that mystery noise to taking the time to field my questions - this team has always been very helpful and has never made me feel intimidated by my lack of car knowledge. In a field with so many questionable practices, the service team at Yates has earned my trust and loyalty.

g.pinola

May 19, 2011

This was the best experience I have ever had when buying a car. The dealership was great and the employees were very professional. Jeremiah was caring and answered all questions. I used to feel when buying a car that it was worst then a root canal but changed my mind.

gailbogart

Apr 18, 2011

Matt took over my search for a new Buick from another salesperson who was not available. I had a very experience and received good vibes from the other Yates personnel also. I can definitedly recomment this dealership. Everyone is a pleasure to deal with, from the salesperson, receptionist, finance dept and service department.

susanbetschart

Apr 11, 2011

We give Yates GMC and Jeremiah Duncan an overall rating of excellent based on our experience there as we recently purchased a vehicle from them. We tracked this vehicle over the internet and also through Costco sales and are extremely happy with our vehicle and the follow up service which they have provided. Jeremiah was pleasant, helpful, professional and extremely knowledgable. We immediately felt very comfortable with him as no highpressure sales tactics were displayed by either him or the rest of the very helpful staff. It was a pleasure from the point of the test drive to the point of writing up the sale. They gave us a fair price four our trade in vehicle, filled up the gas tank in the new vehicle and also offered to replace the existing slightly dirty floor mats with new ones. The vehicle was in fantastic condition and we are extremely happy. We would recommend Jeremiah and Yates any time as a #1 dealer.

latiq.qureshi

Apr 5, 2011

I was searching for a particular 2011 Buick Enclave. My requirements were quite extensive. I looked for at least a dozen dealers in and around Phoenix. I also did extensive research and searching online. Noone in Phoenix had the typeof car that I was interested in. I had several dealerships searching for me. All of the dealers abandoned my business except for Yates.I finally found Yates and Jeremiah who met my needs. I was very pleased in the manner in which Yates and Jeremiah went about to meet my very tough needs and requirements. I felt that I would not be able to get what I had planned out to obtain due to the price, timing and features that I needed in the Buick Enclave.Michael kept looking and working with me to meet my needs, where others abandoned me in my search.I must say that my expectations were exceeded at Yates and particularly with the level of care and support that I got from Both Jeremiah and his associate Michael.I found Michael especially focused on my needs even whilst he was travelling back and forth to the hospital with the delivery of their second child. Michael was also supporting a bad back which he had injured playing with his young child.I was very impressed. I was concered for Michaels health and advised him that he should focus less on my "wants and needs" and go take care of his back and his family.Michaels Wife was due for delivery on April 5. I had Michael running around to get my needs taken care on as late as the afternoon on April/4.I would sincerly wish to thank Michael for his concern of a customer and was very impressed with all that he and Jeremiah did to do the impossible for me.Thank You Michael.Thank You JeremiahandThank You Yates for the type of culture you have at your dealership.I was also very surprised that the dealership was very trusting and were able to release the car to me without all of my funds being received in their bank account from my bank.I wish Yates all the success.In closing, I will request that the reviewers of this feedback, request from Yates the difficult task that I laid upon them for getting for me the extensive specification that I wanted the car to have.Latiq Qureshi

Johnmoreno1

Apr 2, 2011

The overall experience was amazing and they continued to work to Find the right vehicle for us and when they realized they couldn'tFind the vehicle we ordered it and they followed through the entire way. The most important thing is that they worked as a team and someone alwaysKnew of my vehicle and it was being taken care of.

stevald

Mar 3, 2011

The Yates service department has always been excellent to work with. When we had hard to diagnose problems on our previous cars, they made time to ride along with me to hear/feel/see what I was experiencing. This last visit was no different. Dropped the car off a little after 4PM for oil change and brake fluid flush - done by 5:30 and the car looked better coming out than going in. The price was competitive with any quick-lube place and the service and quality of work/employees is far better.

samandcarol

Feb 25, 2011

Brad was very personable, polite, and attentive to our needs. We were looking for a Buick Lacrosse in a specific color with specific options and Brad spent a lot of time researching to find us exactly the car we were looking for, all the while keeping in constant contact with us of his progress. He was very helpful explaining the car and all its features and we very much appreciated the fact that he let us take the vehicle out for a test drive by ourselves, it gave us an opportunity to drive it on both the freeway & side streets, and discuss amongst oursleves what we thought about the drive. It helped us make our decision to go from the Cadillac to the Buick. While we were waiting for the car to be delivered, Brad had to take emergency leave, he made sure to pass all our information to another salesman John, in case we had any further questions. John was also very helpful, making sure our vehicle was all set and ready to go. He even went out of his way to come to our home and help us set up our garage/car remote. Brad was an outstanding salesman, John really stepped up to the plate to assist us. All the people we came in contact with at Yates were very customer friendly and I would definately recommend Yates to friends & family.

neddobak

Feb 24, 2011

Everyone I met during the sales process was professional, friendly, knowledgeable, and straight forward. There was no runaround and games played as is common at many dealers. This dealership shows its family roots and values and I'll gladly return and recommend Yates to everyone interested in a new Buick or GMC vehicle. I'm also extremely pleased with my new LaCrosse. It is one of the great values in the auto marketplace today, competing with cars that cost much more.

fmhill

Feb 22, 2011

Our experience with Brad McCarthy and Yates was excellent. We were shown the vehicle we expressed an interest in and took a test drive. The pricing and options were carefully explained and the deal was settled without hassle. The business office explained options available and completed the paperwork quickly. The vehicle was prepped and we were on our way with the vehicle we wanted. The staff were courteous and helpful in answering all questions.Yates, Brad McCarthy,and Mark Batchelor all made this transaction very pleasant from start to finish.Thanks

Dbechen

Feb 19, 2011

You will keep my service business, with Derrick as your new service manager I am excited to keep working with your dealership. Derrick was the first advisor I dealt with at Yates and he took great care of my warranty issues. With the hand off to Mark, it was nice to see service advisors who care about their customers the way those two do. Don?t lose them! Great employees who provide superior customer service are hard to find and those two fall into that category. I know most times with surveys you only hear the negative but I felt it was important to let you know about the great experiences I have had.

ajl3kids

Feb 13, 2011

Great place to do business. Sales staff was outstanding! They had the car that I was looking for and we were able to give me a fair trade for my car on the purchase of a new GMC. They were a pleasure to work with through out the sales process. I would go back and would recommend this dealership to family and friends.

ctheriault3

Feb 10, 2011

I was disgruntled with previous service that I had at Yates. Joe Bohlman reassured me that my experience would be a good one and did everything in his power to help me out. My car took longer than expected so he set up a rental car while parts came in for the transmission. I am pleased to say after vowing I would not return to Yates, Joe changed my mind and gave me a reason to return to Yates. Thanks Joe for the wonderful service.

hulk

Feb 8, 2011

Your dealership is friendly and polite, from the receptionist to accounting and especially service. Derek always appears interested in what I have to relay regarding the condition of my vehicle, eeven though I can get a bit long-winded. He greets me with a handshake and keeps me posted on the status of my repair. Keep up the good work!

jerrykyatesgmc

Feb 5, 2011

I traded a Late model Lexus with low mileage for a new 2011 GMC Terrain SLT. I prefer to work with car dealers via email and over the internet. I have had too many bad experiences in the past with heavy set salesmen with dirty ties and chezzy high pressure tactics. I shopped 4 local AZ Valley dealers. Yates may not be the largest but was certaintly the most equipped to doing business through the internet group. I pre-arranged pricing for the new vehicle and even received a pre-inspection price for my trade-in. Some of the other dealers claim to have an internet department but it consist of some septuagenarian who simply replys to your request with a form letter telling you to come out and visit them. THIS DOESNT WORK IN 2011 and Yates knows that. They have a team of savvy sales people that give you honest up front pricing with no games. Since my trade-in was almost even and the finance manager Brent know that I had no interest in the after market stuff and financing I was in and out in five minutes without having to listen to the pitch on extended warranties, gap protection, desert plus package, and all that other stuff that dealers try to hook you on. When all the other dealers were in the NO business - Yates was in the Yes business. (One dealer even called my trade-in a dressed up camry and shot me an almost criminal price for the Trade-In). I dont know about you but I have no use or time for those dealers. I will go back to Yates again. I do recommend you go through the internet group and avoid the dealership on the weekends. They seem to be very busy. Deal by email and close the transaction in the evening on a weekday. BUYING AND TRADING A CAR DOESNT HAVE TO BE AN ALL DAY EVENT.

bud83

Feb 4, 2011

I enjoyed my experience at Yates with Brad because he was corteous in dealing with him and knowledgable about the vehicle I purchased. He wasn't pushy in making the sale. Instead he was calm and patient and worked with me and the budget I had preset in my mind.Brent was equally as amicable. He was prompt and thoroughly explained the finance aspects and how they came about, to me.It is definitely a great place to purchase a vehicle, not only because of the employees but also because of the quality of the aumtomobiles and their affordable and reasonable prices.

shannag40

Jan 20, 2011

John was so nice to work with, he didn't pressure me or try to upsell me into a pricier vehicle. I told him I was purchasing an Avalanche for my fiance who is currently deployed overseas & that I wasn't in a hurry to take anything home that day, but it worked out that way in the end. John explained everything I needed to know about the vehicle & it's history. I was so happy to find a vehicle online and avoid spending 8 hours tied up at the dealership. Since I had driven my car to the dealership, John offered to drive one vehicle home for me & have another employee follow him so he could get back to the dealership. Before my fiance had deployed we were looking at other Avalanches & this was the best price we found for a vehicle with so few miles. This was the most pleasant vehicle buying experience I have ever had! Thank you.Shanna Blecha

triplefun

Jan 19, 2011

We were very impressed with John's willingness to accommodate us. We didn't realize how far away the dealership was when we researched the vehicle online, so he voluntarily brought it to our home for our initial test drive. We didn't agree to purchase the vehicle until more than 2 months later when John contacted us with further incentives for our consideration. We're very, very happy with our Acadia and would definitely consider buying from John in the future.

daukwildflower

Dec 31, 2010

We were very impressed with the salesmen there, they were all very helpful, not trying to pressure you they answered each and every question we had, John Warnke was just super, he kept every promise he made us, we were very impressed with his honesty. We would and will recomend YATES to everyone we know that is shopping for a car, new or used. Thanks again Jim and Iris Dauk

flsurprise

Dec 31, 2010

Yates dealership is a dealership that is "head and shoulders" above other dealerships we have visited. First of all, the sales people John Warnke, Kevin McCarthy and Felix showed us respect, understanding, and a true concern for us in finding the right vehicle. There was no pressure, but the opportunity to voice our concerns and needs and wants. John was most helpful, Kevin was up front from the very start and I must say this was a breath of fresh air compared to the last experience we had in purchasing a new vehicle. Yates dealership is first class and I look forward to them servicing our new vehicle as well. Having my own business before I retired, I recognize the importance of coming right with your customers, and these people did just that. I will recommend them in a heart beat. Thank you John, Kevin and Felix!Sincerely,Fred Lehrer

turnaround

Dec 16, 2010

This is the first time dealing with this dealership. So far we are happy with the service. They have gone out of their way to make sure we are happy. The salespeople and the finance people were great and easy to work with. No pressure. Got the deal we wanted.

sdallara01

Dec 7, 2010

Joe worked with me to get warrantee work done on my wife's Enclave. He completely explained what he would do, and the possible outcomes and follow-on actions available. He had the technicians troubleshoot and reload the nav unit. Even though it didn't fix the problem, I had no doubts that it would be as I already knew the next step in the process. I will always have my GM vehicles serviced here (Yates) for that reason alone.

donbegone1

Dec 3, 2010

I am very pleaseed with the service provided. I took my G6 in for a routine oil change and the service department found a seal that needed replacing. Derek rescheduled an appointment a few days later in the week for me to have the seal replaced since I did not have time at the time to complete the repair. Jenelle contacted me to insure I was aware of both appointments. The repair work was completed in the time stated at a lower price then quoted due to a dealer coupon sent to me via email. I have used Yates service for about two years and plan to continue to use them

lespsych

Nov 16, 2010

I HAVE NOT IN THE PAST PREFERRED THE DEALERSHIP TO A LOCAL MECHANIC. HOWEVER SINCE I PURCHASED MY USED SUV FROM THEM I HAVE FOUND THAT THEIR PRICES HAVE MORE COMPETITIVE THAN A LOCAL SERVICES /MECHANIC. I DRIVE FROM GLENDALE TO GOODYEAR EXPLICITLY BECAUSE OF THE TRUST THEY HAVE BUILT WITH ME AND THE BACKUP THEY PROVIDE FOR THEIR SERVICE DEPARTMENT. ABOUT 6 MONTHS AGO I HAD AN ISSUE ARISE AND WHEN I CALLED THE DEARSHIP ON THE ISSUE THE RESPONSE WAS IMMEDIATE TO CORRECT THE SITUATION. I HAVE BEEN IMPRESSED THAT AS A SERVICE DEPARTMENT THEY HAVE PROVED WORTHY OF THE WORD OF MOUTH SUPPORT I GIVE THEM. MY STATMENT TO OTHERS IS I WILL DRIVE THE MILES TO GOODYEAR, BECAUSE REPUTABLE AND RELIABLE ARE MORE THAN WORTH IT.

watini

Jun 9, 2010

I purchased my Envoy in 2007. Yates has always done the service quickly and at a reasonable price. I have worked with three service managers and all have been spot on when giving prices and finding any problems, never adding additional charges not needed.

wapride

Jun 8, 2010

Derek was very friendly, listened, fast, honest and called as soon as my vehicle was ready. I've always found this dealership to be very friendly each and every time I have come for service. I would totally recommend this dealership to all my friends and family.

brucetd

May 21, 2010

On all visits for service, particularly the most recent, I was greeted in a most professional and friendly manner, and treated as though they really cared about me as a customer. They were very thorough , and the quality of the work was outstanding!I will certainly continue to utilize them for all my service work, and will continue to recommend them to all my friends and associates. They are unique in today's world in providing superior customer service. Excellent service by outstanding personnel!Bruce T. Davidsonbrucetdatcox.net

Donn Wooldridge

May 20, 2010

I am very pleased with the service my car and I received from Yates BPG. I purchase the Pontiac Montana, new at Yates is March, 2004 and Yates has provided all service on the vehicle. I will continue to use Yates BPG for all purchases and service because of the friendly, expedient and thorough service provided. I appreciate being advised of any possible future defects observed by Yates during the service.

cram1ms

May 17, 2010

I have gone to Yates for the last 2 years to service my 2006 Chevy Malibu and every time, I have had a GREAT experience. From having my 75,000 mile check up, new brakes installed, down to my normal oil changes, every time it has been great experience. I have scheduled appointments online and over the phone and I have never had to wait. I only have positive praise for Yates and its employees.

klemy

May 16, 2010

I scheduled my first oil and filter change as well as the auto butler paint protection system via the web approximately one week prior to my requested date. The date as well as the requested time of my arrival was accepted by Yates and Derek was ready to check me in with no delay. The work was done by noon and I was on my way. Upon arriving home, I checked the Enclave out and everything was to my expectation.

calfers

May 7, 2010

Although it is never a fun task to have your vehicle serviced, the customer service at Yates is always superb. I bought my vehicle from Yates in January of 2009 and have been overly satisfied with the treatment I have received from sales to service since then. With my schedule so busy, it is hard to find a time to bring my car in for service, even for something as simple as an oil change. This past week Derek was a huge help in getting my car completed in a short amount of time and made it look brand new as well. Thank you to all at Yates and keep up the good work!

Vikingfan

May 2, 2010

I bought a new Terrain from Yates. They have the best customer service I have seen anywhere. They met and exceeded my financial needs. I would highly recommend this dealer to anyone looking to buy or just get their vehicle serviced. When I bring my Terrain in for servicing, I am always greeted promptly and courteously and my vehicle is always in and out quickly.

kfwatson

May 1, 2010

I have a Chevrolet, not Buick,Pontiac or GMC Truck! But, I have had excellent service at Yate's despite that fact for 10 years now. Derek was new to me, but I am here only six months per year. He provided my LOF needs and advised me of a Warranty service my auto needed. All covered! I will return in Fall '10 for additional needs. And, I trust that Derek is again my Service Provider.Ken Watson, Owner of 2010 Chevrolet Malibu

Mike&Patty

Apr 17, 2010

My wife and I purchased our third GMC in six years from Yates today! We have had nothing but the best service from Shane on oil changes and general service to our vehicles over the past six years. He is very pleasing to deal with. Mark Bachelor has sold a second new vehicle to us: the first was a new '06 Savana 3/4 ton van and today we purchased a new '10 Denali. Mark is a very fine gentleman and strives to please us during our purchase and whenever I'm in for service. The third vehicle, '06 GMC 3/4 ton 4x4 was sold to us by a salesman named Eric who no longer works there. The shuttle driver Josie is a sweetheart and that service to me is very important when our vehicles go in for any kind of service. We are so glad GM decided against closing down this dealership. The store is only 8 miles away and we feel an established professional customer friendship with several employees. It ain't the buildings that sell cars, it's the people working in those buildings that make the difference. These three employees make the difference.

Jynxxed

Apr 16, 2010

My CD player ate my CD!!! Literally - it wouldn't give it back. So I took my car in and Joe was my service writer. Very friendly, knowledgeable... but unable to make the call as to what to do. So he called in the Service Manager, Barrie. They had their guy take out the whole unit (which had to be done to preserve the natural wood trim on the face, since it can't be matched exactly) and sent it off to have my CD extracted and sent back. The whole thing took maybe 15 minutes. They had a new CD player in my vehicle the next day, and the CD itself back in my hands within a week.Very nice folks. Even did a Mapquest search for me for where I was headed when I left.

rutko

Mar 24, 2010

GM is either changing their motive around taking care of the most important person "THE CUSTOMER" or YATES is doing an Excellent Job on their own! Either way, I had an excellent experience during my last visit to the Yates Dealership for warranty work on my 2008 Acadia. Steve Ross was amazing in accomodating my needs and his positive outlook and professionalism was outstanding! He deserves employee of the month in my book! Keep up the Great work, and lets bring the customers back to General Motors!JEFF

mookiechgo

Mar 10, 2010

I can not say enough about Yates. This is the 2nd Pontiac I have bought in 5 years. I only take it to Yates for service. The staff is courteous, helpful and when they say they are going to do something they do it. I would highly recommend this dealership to my family and friends.

TCurtis71

Jan 12, 2010

I get my Buick Enclave serviced at Yates regularly. Shane Arsenault has always gone above and beyond in making sure all my needs are met. We came here from Clovis, NM (my husband is in the Air Force and we move about every three years) and the service department where we bought the car was going to be tough to beat. Shane exceeded my expectations in a big way. We have had difficulty witht he in-headrest DVD players almost from the purchase of the vehicle. The fact they were after-market made it even more difficult to get the problem straightened out. Shane hasn't let this fact hold him back. He has contacted the company that makes the DVD players and kept on them to get the problem fixed. This is remarkable to me because it's technically not Yates' problem. I've been so impressed with his service that when he told us Yates recently obtained the ability to do warrenty work on Corvettes, we brought my husband's Corvette to Yates instead of the Chevy dealer up the street. Thank you, Shane, for always taking such good care of us. Now the next Buick dealer will have quite a reputation to live up to!!

byront15

Dec 19, 2009

I am new to this dealership, but here is the reason I would recommend this dealership. I bought a 2008 Chevrolet Impala, This a certified vehicle, and I get a 2 year warranty because the factory warranty is over. Every time I take my car into the service department, Steve greets me with courtesy, and a knowledge of what is going on with my car. He and all the staff at Yates have treated me with respect and have repaired my cart in a timely manner, Thanks Yates.

ronnieg39

Sep 22, 2009

We have been taking our Buick to Yates for the past several years and all of the crew, including Joe and Dale and even the courier driver have all been exceptional in their customer service. They are personable, professional and know their jobs! We even visit with Jim Walker in Sales as it doesn't cost a cent to "dream" and if we were ever able to purchase a new Buick, Jim would be our Guy! We would highly recommend Yates for any auto services. We have experienced less than satisfactory service with other dealerships in the past, so makes us especially appreciative of Yates!!!!! You are the best!!!!!!!