West Loop Mitsubishi reviews

Marco Lagrosa

Apr 16, 2013

My experience was wonderful, I would recommend you.

Paul M

Apr 16, 2013

This was a very fast and easy to work with dealership, Brogan was wonderful and listened to our situation very well, and got it done within a timely manner. I will be back in the future.

Margarita Reyes

Apr 16, 2013

I absolutely loved my experience. Brogan was very charming, and had more confidence than I, that he was going to do everything to get me the best deal that I deserved. I will buy every car in my future at West Loop Mitsubishi!

Melissa Coc

Apr 16, 2013

I had a wonderful experience, Brogan was very informative and they worked an amazing deal and were very patient with us as well. Best experience I've ever had!

Terrie Jenkins

Apr 15, 2013

I love the car, the salesperson (Brogan), and most of all my experience! They were very respectful and look forward to sending all my family their way so they can have such a great experience. Thanks!

WillM13

Feb 28, 2013

I had a great expierence going to this dealership, the dealer was very friendly and did everything to make it a good expierence. This was my first new car to own, i love it. I got a Mitsubishi Lancer. I love the gas mileage it gives me, I am getting a lil over 39 mpg compared to my last car which only got an average 22. It is a very smooth ride and I am very pleased with what I got. I would suggest the deaership to friends and family or anyone who is looking for a good deal and nice car.

matt9898915

Nov 1, 2012

I was doing my car shopping when i meet a sales consultant at West Loop by the name of Steven Hudson....Very Very professional. I have bought many cars in my lifetime and i have never felt so comfortable while purchasing a vehicle before. I never once felt pressured to buy anything and honestly had a great time just talking with him! IF YOU ARE LOOKING TO PURCHASE A CAR I WOULD HIGHLY RECOMMEND CALLING MR. HUDSON at 210-509-3777.

lized

Oct 14, 2012

We were looking to replace a five year old car that we had purchased new when we decided on a mitsubishi. Mr. Apaez was friendly, informative and willing to work with our budget. Unfortunately we had an accident in our new Lancer but due to the safety features and to the fact that we came through almost completely unscathed we knew we had to purchase another mitsubishi. My husband and I again sought out Mr. Apaez because we were so happy with the service we received previously. I must say, we feel Mr. English in finance did try to get us to jump through too many hoops and waste an inordinate amount of time. However, in the long run we are very happy with our Outlander and are recomending the mitsubishi brand to everyone we know.

JD_On_The_Rocks

Oct 11, 2012

I originally came in to have my 2007 Mitsubishi Galant checked out by service. The Check Engine soon light had come on and I wanted to make sure there was no real trouble under the hood. It had come across my mind as newer versions of the Galant were coming out over the years that I would want to trade it in soon as I get bored with the same model after a few years. Turns out this was a great day to trade in.As my Galant was in service I ran across Mr. Efren V. Apaez in the lot and found a true professional. We test drove two new 2012 Galants with variable styles and options. During the entire process in dealing with Mr. Apaez I never felt pressured to buy a certain model or upgrade to feed the bottom line. It was a refreshing change from many car salesmen that I had come across that try and add on things and beef up the monthly cost just to move cars. As we proceeded through the finer points of the deal I saw that Mr. Apaez was truly genuine in his approach and honestly answered all my questions as we proceeded. I figured there was a catch, but as the deal went through I saw that there were no tricks as civility and truthfulness remained a constant. Even checking in on me as I transferred my things from one car to another and conversing with me way after the deal was in writing. In my opinion I believe that Mr. Efren V. Apaez is an excellent salesman who did his job with integrity and professionalism in a way that will now make him my first choice of salesmen when trading in this vehicle in a few years. Mr. Ramos

dseib40

Jul 19, 2012

I took my Endeavor in to have a paint job (luggage rack paint peeling off after car wash) while still under warranty. When dropping it off, I mentioned that the mileage upon completion of a prior job noted on my last work order was not correct. I also mentioned that I had concerns about the luggage rack that was being painted possibly not matching the other after the job was completed, and stated that wouldnt be good. As I walked away towards the customer waiting lounge, I heard a distinct whistle come from Mr. Eric Macias, the Service Adviser that I had been talking to and given my keys to. It was definately not a complimentary whistle, but more the type that indicated he thought I was asking for the moon and maybe demanding too much?!I work with the public myself, and there is no way that either me or my colleagues would ever dream of showing our opinion of a customer that we might think of as demanding or direct in their expectations. Mr Macias did so today with his ridiculous whistle, and and later with his disrespect towards me when I arrived to pick up my vehicle. I asked for an invoice or some sort of paperwork for todays visit (he just handed my key to me and never offered an invoice). He told me that he didnt have that ready and I could come back for that on another day. I then explained that I would not be returning to this dealership (Westloop) and the he was the reason. I began to try and explain the reasons for my decision and he just walked off. I will call and speak to his supervisor to request a copy of the invoice and will not return to this dealership, even though it is very close to my home.Incidentally, I have owned two Mitsubishi's over the last 10 yrs or so. Both times I approached Westloop to buy a car and both times, I ended up going all the way across town to Gillman Mitsubishi to buy my cars. Just sayin........

Nana-

Mar 22, 2012

I have enjoyed my time with Butch. He took his time and explained the whole process without rushing me to buy. I walked out with a new car.

Albina

Mar 22, 2012

From the time that I drove up Antwain was very professional. He helped us in a very timely manner. Everyone from Da Shon to Scott and finance were extremely nice and professional as well. I will continue to buy my vehicles from West Loop and come back for service.

Alexis

Mar 22, 2012

It was great customer service. Salesperson was great with us and answered all our questions.

Antonio

Mar 22, 2012

We drove up and Efrain immediately came up to help us. They gave us the best possible price and customer service.

Kimberly

Mar 22, 2012

Salesman Pete, is an excellent honest person. He was upfront with us and didn't waste our time trying to sell us something we couldn't afford. He stuck to what we asked...low mileage, low payments, etc. I would recommend him to anyone.

Natalia

Mar 22, 2012

Amazing customer service at the dealership. Thank you:)

Terika

Mar 22, 2012

Howard is very honest and made my car buying experience very easy. I highly recommend West Loop Mitsu. I didn't think it was possible to buy a car, if so an old one but I came out with a 2010 and very affordable at that.

Patricia

Mar 22, 2012

Everything was great! Rudy was a big help and answered all our questions.

Marcus

Mar 22, 2012

Brogan has good customer service. Everyone (Scott, Cedric) was really helpful and the buying process was extremely easy.

Ramon

Mar 22, 2012

David Jaffray was very insightful and full of energy. I would refer all my friends and family to West Loop Mitsubishi.

Cesar

Mar 9, 2012

Great experience! Salesperson Robert DeLeon, made the buying process very easy.

hellboundjeff

Dec 13, 2011

Lied about the cost of the vehicle. When Scott told me the price was going to be discounted 3,000 dollars I was happy. But when the final paperwork was done I found out that the price was still the same. Also, when 1 of the workers took my car He broke the turn signal, and when I asked about it, he said he never used the blinker. Scott basically said we were liars and became very rude and said go somewhere else.We did not purchase.

N/AN/A

Oct 28, 2011

I had needed a larger vehicle to carry my husbands wheelchair. He's been gone a year so it was time to go smaller w/lower payments. I succeeded but only brought them down $12. Oh well=love the car.RK.

brown78251

Oct 15, 2011

Liars and ripoff artist. Will quote you a price and write it up for thousands more and extend the term on your contract to make you think the numbers are correct. Will play a shuffle game with the papers. Do not provide copies of all of the paperwork They are scum steer clear!!!!! A guy on the radio Jerry Reynolds the "Car Pro" does not recommend them because of thier deceptive business practices and bad service. Try Gillman Mitsubishi.

traveltsrn

Oct 3, 2011

Made an appointment to drive the car I wanted. Sales person was waiting for me with friendly service. My trade in was more than I expected and overall pricing good. The financing process went quickly and smoothly. Great benefits were given on maintenance for the first three years of ownership. The facility was clean with adequate privacy.

Friend

Aug 11, 2011

My experience at the dealership was great. I had a friendly sales consultant, that gave me a great deal on a new car . From the time I step foot on to the dealership looking at the cars, I was in and out in three hours with my new car. Every one was so polite and understanding. I would recommend this dealership to anyone.

lancernut210

Aug 10, 2011

set up an appointment over the phone . got to the dealership and they knew who i was and were very friendly with there service . they didn't take long at all and i didnt feel like i needed to tell them to hurry up or whats taking so long .

Collazo

Aug 5, 2011

My family had a fantastic buying experience at West Loop Mitsubishi. On 8-3-2011 we were shopping for a car for our college bound son. We had already been to several dealerships and frankly were not impressed before arriving at West Loop Mitsubishi. We were greeted by Ernesto and quickly found the vehicle was wanted. We had told Ernesto that we were not interested in haggling over a price. We wanted their best price and if we liked it we would buy the car. Ernesto excused him self and shortly thereafter returned with Mr. Baker, sales manager, who greeted us and made the offer. It was a very fair offer and we accepted it and started the process to finalize the deal. Their no nonsense approach and good price was the deciding factors to closing this deal. We were further pleased with the finance officer. She was friendly, informative and very efficient in closing our deal. Suffice to say, it was a fantastic buying experience. The Collazo Family Seguin, TX

Proud Mom

Aug 5, 2011

After visiting other dealerships we walked in and asked to speak to Ernesto (I had talked to him earlier to see if they had the car in stock) we informed him that we wanted to buy a car for our son and we wanted their rock bottom price and that we were not going to haggle with them. He told us their price and then he told us if we found it cheaper somewhere else to let him know and they would match it or do better. We told him we did find it a cheaper and he did match the price. There was no haggling and we appreciated that.

Debbie

Aug 2, 2011

This is my 2nd purchase with Westloop Mitsubushi and I have always recieved good, informative, service. I will continue to refer family and friends.

zelever

Jul 28, 2011

The overall experience at Westloop was beyond any expectation. This is the fourth vehicle I've acquired through this dealership and the experience was very positive and rewarding. Starting from the salesman "Rudy Rocha" to the financing stage everyone involved with my purchase were excellent in providing the outmost professional service and were upfront with all details. I felt that all the time I spent with them was important to them. Never had such a great experience buying anything.

lahappy

Jul 22, 2011

Had the pleasure of purching new outlander staff especially Joe Moreno, and Scott Lawrence were 110% great!!!!i am so happy today!!!Hooray!!!!!Oh and crystal the finacial wizard........thank u again i will send friends and be back!!!!!

rcevallo

Jun 19, 2011

Worst experience ever! My son went to get a car and his old car (in my name) was to be traded in. The new car purchase was contigient on our trade and I made that very clear to the Sales Manager. The had "all kinds of options" on financing. They failed to tell me, that if I didn't finance the car in my name that they couldn't take the trade. They got my son's friend in there to sign the paperwork, purposely keeping me out of the "loop" and I lost the opportunity to make my trade. THey did this on purpose and are liars. I confronted them on the phone and in person, only to get rude responses and don't give a damn attitute...cause the deal was done, screw me! Plus 2 months later, the STILL have not sent the contract to signer. I don't know what they charges for the car or what else they added to the contract. I am going to Mitsu HQ to complain, as per a previous reviewer suggested.

mad21

Jul 16, 2010

Never, never deal with West Loop. They will lie to you with the numbers, they will no provide a copy of your documents, they will add a protection plus (almost 1,000) to the price of the vehicle, dont buy that. That is why we have Car Insurance. They will tell you that comes with the car. From the finance people to their GM they are no professionals at all. Another thing, dont buy the Gap insurance with them go with the bank you will save money. A good advice call the Mitsubishi HQ costumer service line an complaint, complaint and complaint. They will take your complaints very serius and you will have an answer in 24 hours. I own 7 Mitsubishi's, for me is the best car on the market. But dealing with West Loop was very unplesant.

Joshiwa

Nov 16, 2009

1) The salesman gave me a offer and changed it to a higher price when we sat down. His explaination for changing price was that he gave a wrong offer, a slip of the tongue.2) Hidden warranty not wanted. Cost a lot but worth nothing.3) Long waiting time for Service. It may take an hour to change oil.

fommy100

May 5, 2008

Had seen a car in Sundays add for $8.995 and was looking to trade in my truck for a gas saver.Visted the show room and spoke to chad, he then told me the car i was looking at was $15,000, we then went inside to do paper work and then he informed me my truck was only worth $6.100 ( I had checked the Kelly blue book value that morning and had seen the truck was worth $10.500)When I complained about there trade in value the manager came into the office and was very rude, very unprofessional.............I would nor recommend friends or family buy from these people, unless you want to get ripped off.

toc8g

May 17, 2006

I stopped by the dealership one evening to trade in my vehicle, spoke with a salesman, gave im all my info, vin# for trade, he showed us a few vehicles, advised him we could come in the next day after work at 7:30pm, he introduces me to his manager he tell me his name I tell him mine and introduce him to my wife, salesman tells him we will be back tomorrow, its about closing so say our goodbyes. The next morning around 10am I give our salesman a call, asked if he has run my info that i signed off on. He advised he had not but all would be taken care of by the time we get their. I asked if we were still gonna be their at 7:30, I advised we would, his manger calls later that afternoon, advises the salesman told him we would be their at 7:30pm and he can't wait to see us, the salesman also calls us about the same thing so we are pretty happy. We get their, at 7:30 on the dot with all are important papers, check stub, proof of residency, etc,..the manager comes up to me who I shook his hand the night before, who had called me twice before ask me, when I walk up to him if I know him have we met before and do I need help.....I advised him we shook hands last night. He asked if I was looking for my salesman who was expecting me at 7:30om, well he informs me he is at the mall filling his glasses prescription,......then they try to stick me with another salesman who knows nothing about anything about the work my so called salesman was working on!!?? Turns out the salesman never even ran my info even after i signed off on it. The guy shows up 40 minutes later,...the young salesman who was trying to cope with a pissed off customer who was getting ready to walk is helping me out,...who I have warmed up to already was taken aside by my original salesman who looked agitated that I was working with this new left me outside for another 25 minutes,....by this time I am furious, they finally run my info want me to put down an ungodly amount down I advised since the beginning that I could only give them $500 down and could make a higher payment of $450-$500, They were giving me 12k on my trade in but I would still owe $4k, the manager who had called me earlier is now telling me hold on to my vehicle we can't do anything and cya later!!!!!???? I am so pissed by this time. I go the next day to Metro Mitsubishi now called LoneStar Mitsubishi and they take my trade in, take off $4k from the vehicle to offset the trade in, I gave them $500, had me and my wife on the car loan in 3 days. I will never refer anyone to that dealership. Never do business at Westloop Mitsubishi!