Victory Subaru reviews

Eric

Jul 26, 2016

Had a great experience at Victory Subaru on 7/23. financed my brand new WRX and I'm loving it. Eric was a great salesman and never pressured me. Staff was very friendly and knowledgeable. Would absolutely recommend them to anyone and everyone wanting to buy a Subaru

john p lee

Jul 18, 2016

Louis is great at what he does and is a great asset to your company and is extremely great with his customers and your company is lucky to have him as an employer.

Cris55

Jul 4, 2016

BEST DEALERSHIP WHEN TO COME CUSTOMER SATISFACTION !! The managers Jose and Jesus are stand up guys and so their best to address any concern you have..LOUIS was my salesman,cool guy and didn't pressure you into buying and real up front on getting you a fair deal.Also dealt with Chris the service manager is excellent .I had one of the speaker covers pop up on the dash and he made sure it was fix and ordered me a new piece.. I have bought cars from Lexus of Edison, Ray catena Infiniti , Honda of freehold , Open road Honda , Brad benson and this is by far One of the best dealerships who it comes to customer service and customer satisfaction .The "new" management really goes above and beyond to make every customer 100% satisfy with their purchase.They understand what most dealerships seem to miss, that's is all about customer satisfaction even after the sale.I had a on going issue where I felt I was "scammed" into purchasing cilojet and nitrogen when I ask I didn't want it and the old finance manager put in the contract with out itemizing it and he even told me that I wasn't charged for itNot until I got home and look at the number I saw something didn't add up..The old manager Vic just played games telling me that it we would have to wait for Ryan the old finance manager because he did the deal .Ryan was never around, and just recently both Vic and Ryan were left go ,wonder why...

JL

Jun 28, 2016

I had an issue with some service performed on my vehicle. When I brought it to the attention of the service manager. He dealt with it a very professional manner. He communicated with me immediately and addressed the issue to my satisfaction. Top notch service manager and I will continue to get my 2 vehicles serviced at Victory because they handled my situation the right way. The service department goes out of the way to accommodate and get you scheduled when they are booked for the day. Kudos to them!

Cris O,

Jun 15, 2016

I came to the dealership to look at the sti's they had in stock. Louis Reynoso was the sales rep. that assisted me along his phenomenal managers that got me approved. I would recommend them to everyone that is looking for a new or used vehicle. My credit was below fair and they did their best to get me approved for a reasonable interest rate.

Paul K

Jun 6, 2016

Louis was extremely helpful, knowledgeable, & patient during the process of purchasing my new vehicle. He made a stressful situation very relaxing. Thanks! Will recommend Victory Subaru & Louis to anyone who asks.

Luis S.

Jun 4, 2016

I live in Ct and have been searching for a certain type of car that Luis helped me get. I cant begin to put in words how great of a sales person he is and how great of a dealership this is. I will buy my next car and the next after that from Luis. It is rare to find a car salesman with such great knowledge and a great personality.

J.Diaz

May 21, 2016

In my experience of car shopping, this was probably one of the easiest experiences I had. The salesman, Louis, was patience and very knowledgeable of the product and experienced in the selling portion of the process. I would recommend working with him in the future.

Jess

Apr 30, 2016

My second visit to Victory. Louis was very sweet, patient and very accommodating. I was happy and recommend Louis and Victory highly. They are happy to work with you. I was glad that I returned here even though this is a bit distant from my home. Louis is the best! as are the managers. Happy to join the Victory family. Thank you Louis. You will go very far.

Lori

Apr 7, 2016

I am very happy with my purchase and Louis was really easy to work with.

knicksfan23

Apr 1, 2016

Louis was great all though I did not purchase my car yet. He was very informative and helpful. I am definitely going to purchase a vehicle buy the end of the summer. I recommend Louis at Victory Subaru to all my family and friends.

Chloi M

Mar 31, 2016

Really liked it the environment from the moment I walked in. Was greeted by a very friendly reception and salesman came over to me pretty quickly. I didn't have to wait Long at all for Saturday. I was being helped within 4 to 5 minutes. Unfortunately I did not end up buying a car from Subaru because it was just not in my price range but I would definitely recommend. I feel like my experience was good enough for me to want to come on here and tell people about it. And if you go make sure you see RJ he's great!

Felipe

Mar 31, 2016

Good customer experience. We found the car and they made sure it would fit our budget and our requests

Happy Subaru Owner

Mar 31, 2016

I am very pleased with my experience at Victory Subaru. I honestly went in not knowing anything abut Subaru's except what I've heard from friends and not sure of which car I wanted. RJ was my salesperson and he was very knowledgeable. He made my buying process very quick. I would definitely recommend Victory Subaru.

Perspective Buyer- JS

Mar 31, 2016

I have visited a few dealerships in the past few weeks in search of the right car for my daughter when she goes off to college. By far the staff at victory Subaru was the best. Very clean facilities and staff was super friendly. The only name I can recall is the salesman who helped me, RJ. He was a very sweet young mam with a great sense of humor. I will definitely be back to get my daughters car in August.

Mark

Mar 24, 2016

Very easy process, good value and courteous service.

NJLefty

Mar 22, 2016

Does buying a new car fill you with excitement but also dread? Lose the dread and go to Victory Subaru! From the moment you step inside, you will be welcomed but not overwhelmed. You will be treated fairly and have everything explained to you in detail. The sales people are knowledgable, helpful and patient. If you, like many, are a Subaru lover, then you will love this dealership as well.

Dan

Mar 19, 2016

Had a great buying experience with Greg at Victory Subaru. Purchased a used vehicle and found him to be extremely knowledgeable about the vehicles' features. Negotiation process was smooth as well. I'd definitely work with him and Victory Subaru again.

Keri M.

Mar 19, 2016

I am not one to write reviews but I needed to spread the word! My first time buying new car and first time buying a subaru.. after tons of time spent looking around, and offers from different dealers, I am so happy I went with Victory Subaru. Greg was awesome! 100% HIGHLY RECOMMEND getting Greg to help you out! I had so much anxiety making my first big new car purchase and he really made me feel at ease throughout the entire experience. I felt good knowing I was in good hands and I feel confident knowing I made the right choice by choosing Victory Subaru to purchase my brand new 2016 Subaru WRX Limited. LOVE. THIS. CAR.

Robert I. Barnett

Mar 17, 2016

Louis Reynoso was my salesman. Louis was professional and knew exactly what model and options I was interested in. He did not try to sell me a car that I was not interested in. I would definitely come back for my next car.

J. Hov

Mar 15, 2016

This is the best Subaru dealership in the area. They had a large selection of cars and the buying process was very easy and professional. I would definitely buy from this dealership again.

Jose Cordon

Mar 15, 2016

I was waiting to make my dream car a reality, thanks to Eric who help me out to make it happen. Finally I got my STI fully loaded for the best price. Guys if you need a car you must ask for Eric, he will work with you to get you in your dream car. Overall a great experience compare to other dealers.

Mrs. Frederick Walters

Mar 14, 2016

Louis made my experience Truly Exceptional!! He was prompt, friendly, very well spoke, did not pressure or hurry me into a purchase. Once the appointment was made with him to return and see the vehicle he did not make us wait. He also paid very good attention to the delivery of vehicle. I would definitely recommend my friends and family to come purchase a vehicle from Louis Reynoso at Victory Subaru. The dealership definitely received all tens!!!

Chehlsee

Mar 12, 2016

Greg made the new car buying process easy. No hidden fee's or information he made this experience of me buying my first car amazing. Anyone looking to purchase a car should come to Victory Subaru and ask for Greg!

HAWK71

Mar 12, 2016

Jesus Guzman was very pleasant and informative. He was patient and extremely willing to agree to a fair and honest negotiation so that all parties were pleased. We completed the process in a very reasonable amount of time but never felt rushed or pressured. We have had past experiences where we were in the dealership for several hours and the experience was exhausting. This went very smoothly and we were on the road in less than 2 hours. We have driven Hondo CRV's for 15 years so we were not convinced that we would be ready to make a change. Subaru has such an excellent reputation for safety and reliability that we decided to give it a try. After meeting with Jesus, we were convinced that this was a wise decision. Now we couldn't be happier. Love the color....Love the car....Love Jesus.

Priscilla

Mar 11, 2016

I just spent 3 hours trying to figure out what car to purchase. Stressful, but thanks to Greg who was helpful and easy - going the experience was still a positive one!

Vincent W.

Mar 11, 2016

This wass without question the best experience I have ever had in leasing a car. Greg Nordveit was excellent in his presentation of the vehicle, its options and the benefits of doing business with is dealership.

Jenny Chen

Mar 10, 2016

The sale-man have so much knowledge about the car. He make me vary comfortable of buying my new car there.

Buzzman

Mar 9, 2016

Greg and Jesus are the best. I was placed at ease, got the car I wanted and for the price I had in mind. Everything I could come up with was explained in detail. I still call every now and again and they answer my questions with the same enthusiasm when I first entered "Victory".

Joe D

Mar 9, 2016

While the car itself is a wonderful drive, Jesus was quite knowledgeable in explaining the features, consistent and thorough in his communications in a very friendly, non-pushy approach, and very accommodating in making the purchase very easy.

Steve

Mar 9, 2016

I was shopping for a safe/reliable and an affordable vehicle for my daughter. Visited several dealers in the area. Victory Subaru won my business for their honesty and courteous service. Leased a 2016 CrossTrek from Victory Subaru. Very happy with the vehicle and the after sale followups.

Jose

Mar 6, 2016

Timely service. Great sales experience. Accomodating show room and customer lounge. These are a few of the services Victory provides. Excellent experience over all. Extremely happy with my purchase.

Timothy

Mar 3, 2016

John and Steve at the service desk do a great job. They're very personable individuals and take the necessary steps to provide excellent service every time. I always return to Victory Subaru for this reason.

Howard

Mar 1, 2016

John (I think that is his name) in the service dept was extremely nice. He was very helpful and courteous.

Stephen

Feb 28, 2016

What is being done is communicated at time of drop off. Any additional work that they find during the day is communicated to me. At pickup, they go over entire list of things done. There is nothing secret or hidden.

Sergey

Feb 25, 2016

It is convenient and easy to schedule an appointment by online.Staff is very friendly and skilled.This particular service was provided for a very reasonable time.

Charles

Feb 24, 2016

Friendly people who are attentive to my needs as someone who is not often in the U.S. to drive my car.

Cheung-Man

Feb 17, 2016

My sales Rep (John Shin) worked diligently and honestly to find me the car I wanted without applying any sales pressure. His manager (Ali) also worked with me to agree on the sales price that I think is fair for the car I wanted.

Hugo

Feb 16, 2016

John at the service desk is a stand up guy and I know that every time I go to Victory with an issue, John will do his absolute best to take care of it.

Keith

Feb 13, 2016

Many dealer shops will not work on a car with performance upgrades. At V Sub it was not a problem.

Anthony

Feb 10, 2016

I missed my 830am appointment for an oil change than called to see when I could go. They were able to fit me in at 9:30. With my kids doctor appointment later that day that was very helpful. Got my oil changed in less than an hour

Corey

Feb 10, 2016

I came in on short notice and my vehicle was still taken in, the staff was very friendly and helpful, especially Steve Wrzesinski, whom I worked with most. He was very personable and very in depth when explaining what was going on with my vehicle. Getting my vehicle back on the day my original appointment was scheduled was awesome, and I am very thankful the staff was able to make it happen.

Kathleen

Feb 10, 2016

Having purchased my 2009 Outback through Victory Subaru, I have used their Service Dept. exclusively for my car. John always takes the time to explain and keep me posted on my Outback's performance needs. Developing a trust in the Service Dept, gives me the assurance that my Outback is safe and dependable for all of my driving needs.Through the years, John has always been professional, making me feel my Outback is well cared for.I am sure John gives each owner, coming in, receives the same attention.

Shantanu

Feb 7, 2016

Smooth and easy. Bill Powell is great. Got everything set up well in advance. I had to sign some papers and I was on the road. I looked forward to my 8th Subaru from Bill.

Vincent

Feb 7, 2016

they recognized my loyalty to the Subaru family. I have own Subaru's since 1980.The overall reliability of the product over the years has been outstanding.

Nancy

Jan 28, 2016

John treated me with respectbeing recently widowed, I am sensitive to the way I perceive I am treated.When I left with your loaner car, I felt confident that my problem would be resolved.

Sachin

Jan 24, 2016

The Service team worked to accomdate my timing needs. Thank you again to Steve from the Service team, who made sure my car was ready in a timely manner and offered the option of a loaner so I could have the service performed on a particular day.

Stanley

Jan 24, 2016

Everything was explained to us in detail and all our questions we had were answered. Our salesperson went out of his way to help us in every possible way!

Joel

Jan 23, 2016

John, the Service Advisor, helps to make the experience more pleasant with his professional and friendly demeanor. He is a genuine asset to the business!

Winifred

Jan 23, 2016

Service was completed in a timely manner. John from the service desk was very polite and updated me periodically, which I greatly appreciated. Coffee/tea and snacks, as well as TV and wifi, were available to help pass the time comfortably.

James

Jan 21, 2016

Everyone is friendly and helpful. Any questions are answered. Nice snacks and drinks. Waiting is so so but chairs are comfy.

Antoinett

Jan 17, 2016

It is easy to get an appointment. Efficient service, and everyone was informative and knowledgeable. The staff is friendly and helpful.

Manash

Jan 14, 2016

I like the guys and their approach. They valued my time and provided an excellent service. Very nice discussion and helped me in buying decision. Greg, Eric and Mr Ali - thanks to you guys. I strongly recommend others. -Manash

Hillary

Jan 10, 2016

I liked that there was no pressure to buy. It wasn't a "one day deal" and if I didn't buy immediately the deal would be gone. The sales manager Bill and finance manager Ryan, were great. Once I knew which model I wanted it all came down to the $$ and initially we were too far away. I left Bill with my "all in" price that I wanted to pay. A couple days later, I received a call from Ryan and we were able to reach a purchase/sale price that I was satisfied with.

Amanda

Jan 4, 2016

Quick and pleasant. No surprise pricing or haggling over services, knew upfront what was going to be done and how much.

Madeline

Jan 4, 2016

Service managers as well as the service technicians are always courteous and welcoming, and they go to great lengths to ensure great customer service. They always take the time to review the repairs made and explain any work that may need to be done in the near future. The Victory Subaru team is hard to beat when it comes to knowledge, courtesy, and customer service.

Maria

Jan 3, 2016

Jesus Guzman provided excellent service during my visit and was well verse in all subaru topics which was extremely helpful.

Leslie

Jan 2, 2016

Louis Reynoso was very professional, and assisted me with many of my questions about the new car. He was very helpful with instructions on how to use all the new features on my new Crosstrek--and has also called me back whenever I have had other questions! I also liked all the Victory staff--all very friendly, and ready to help whenever I need it!

Vinod

Jan 2, 2016

Repaired mistakes made by World Class Auto Body without charge. Quickly informed me of issues with car while I waited.

Jaideep

Dec 31, 2015

Very courteous and informative staff who were not at all slimy as most other car dealers we have been to.

Bruce

Dec 25, 2015

Courtesy, accessibility, kindness, competence, commitment to excellence--all with a smile always and always very welcoming. We would never have service at any other dealer.

Stephanie

Dec 24, 2015

Bill was extremely helpful and knowledgeable. It was great to be able to take several test drives for comparison purposes. Everyone was so friendly.

Sharon

Dec 21, 2015

service department is very helpful. had a problem and they took me right away without an appointment. problem was fixed quickly.

Ana

Dec 19, 2015

I love the outstanding customer service at Victory Subaru. The service of the vehicle was done within the time expected.

Oria

Dec 9, 2015

very easy to pick out a car that fits our budget. Great staff in all of the departments, sales, finance, office, motor vehicle, detail, parts and service. Bought car at Victory Subaru and then had parts order accessories, and service installed accessories like the remote starter. All items done fast and on time at the exact price promised. Detailing department made the car look perfect which is had to do with a dark color.

Barry

Dec 8, 2015

The new management and ownership of your dealership is exceptional. Many years ago I dealt with the old mgt and I never came back. They were rude and unprofessional. I was very happy with my entire experience at Victory and would definitely come back again.

Elton

Dec 4, 2015

Victory is a small dealership, yet the waiting area is comfortable and accommodating. The service is timely and adequate, parts salesperson is knowledgeable and honest.

Kenneth

Nov 21, 2015

Service dept. staff was friendly, courteous and knowledgeable.They made me feel like my car was important, me too. Thanks,Victory Subaru.

Erin

Nov 9, 2015

John and his team are always professional and courteous! They are patient and go above and beyond to make sure you leave feeling confident your car is running at top performance!

Paul & Celia

Nov 5, 2015

Super friendly workers in the office. They brought my air filter to me and showed that it needed replacing. I really love that people can bring their dogs. One time one of the office guys brought his dog, and I was so happy about that.

Bethann

Oct 31, 2015

Polite and accommodating to my needs. I have a difficult work schedule which they were willing to work around - giving me a loaner car, etc.

Patricia

Oct 29, 2015

John handled everything with speed,calm and humor. I was kept in the loop daily and I got to drive a really shi-shi loaner for a couple days.

Sue

Oct 24, 2015

Knowledge of salesperson Greg was very patient and kind and had a great amount of knowledge also wasn't pushy I didn't feel pressured he did his best to get what I asked for

Sean

Oct 22, 2015

I felt welcomed and important from the very minute I walked through the door. From the greeting I received from Sarah, to the service I received from John (and Carlos) to the final meeting with Jim. Everyone seemed very open and honest. Thank you!

Peter

Oct 19, 2015

Prompt service. Good info about the work. Good advice about work that SHOULD be done. The indispensable LOANER CAR!I also appreciate discounts.

Seena & Joseph

Oct 5, 2015

Service is friendly, knowledgable, and efficient, although a bit pricy. John is excellent and a strong asset for your customer relations

Margaret

Sep 26, 2015

I like the 'feel' of the service area. The staff is professional yet friendly. They clearly explain the issues and give excellent advice. I also had the use of a very nice loaner car.

Kshamip

Sep 25, 2015

Jesus was my sales person. he was knowledgeable, honest, provided proper feedback, respectful, easy to talk to, never got the pushy sales talk, and made great recommendations.he is truly a great asset to Victory Suburu.Regards,Kshamip Soni

Chris

Sep 16, 2015

Fast, courteous, knowledgeable, you made me feel like I can trust you guys cuz I usually do the work myself. I hope it stays like that! I been to many dealers and they screwed up my car and made me pay for it... So far so good, I got a good feeling about you guys.. See you at my next service appointment at 33k... keep up the good honest work. I really means a lot to us customers. A+

Vladislav

Sep 16, 2015

I appreciated the fact that there was a good amount of cars I was interested in, in stock. The sales representative was knowledgeable and answered all of our questions. It was also great that there was not the typical pressure to buy.

Donna

Sep 15, 2015

Jesus was great - made the entire experience worthwhile. Very friendly, knowledgeable, and fun to work with. No pressure but was able to negotiate. Talking with Chris the Finance person was wonderful as well. First time I didn't have an issue with declining the additional plans. Thank you!!!

John

Sep 9, 2015

great prices, fast service, very nice people, always helpful in service, coupons are on their web site, easy appointment process

Regina

Sep 9, 2015

Love your service department. The people who work there are respectful, They explain what needs to be done and work quickly and efficiently.

hgrind

Sep 9, 2015

The whole process of buying my used Subaru Forester was quick and painless. Everyone was very helpful and made sure that the vehicle was up to date with the required maintenance before the sale. In regards to a used car purchase, that is incredibly important so I am extremely satisfied with this overall experience. I would definitely buy another car here again and I will recommend this dealership to anyone who's in the market for a new or used Subaru.

Joanne

Sep 4, 2015

I liked that it wasn't a huge dealership out on Route One! Louis was very nice. I didn't feel pressured in any way.

Yesenia

Sep 4, 2015

I liked that my sales associate was very polite and helpful. He wasn't pushy about my purchase and was patient throughout the entire process. I also didn't feel a pushy environment with the other associates and managers. I also liked that my sales associate was knowledgeable about the car I was interested in purchasing. This helped because I was able to understand the different features of the car.

Laura

Sep 3, 2015

Our salesperson, John, was very knowledgeable, patient, and personable. He explained everything to us very throughly. We were very pleased with the courteous way we were treated in the dealership.

Jane

Sep 2, 2015

Outstanding sales person - thorough background and knowledge of Suburu. Genuinely concerned with my concerns and saw me as an individual and not as merely a potential sale.

Michael

Sep 2, 2015

Fast service, and they found a few problems very quickly and gave me heads up on some future concerns. Great phone contact and easy online booking for service.

Christopher

Sep 1, 2015

A knowledgeable sales staff that provided clear answers to my questions without pressure to commit to a purchase. Once I decided to buy, the process was completed easily and to my mind fairly.

Tyler

Sep 1, 2015

The service staff is great! No matter who is sitting at the desk, the service rep does a good job presenting the work that has been done and potential issues in the future. I always leave satisfied.

Celestine

Aug 28, 2015

Service Manager assisted us without an appointment to check the battery.The battery was replaced in short amount of time. They cleaned up the old battery area.

Conrado

Aug 28, 2015

Staff was friendly and I was well taken care of in purchasing my new car. I was well informed and my questions were answered thoroughly.

Leslie

Aug 27, 2015

I made an appointment via internet which was great. The machanics are totally pro. I also really like the staff at Victory Subaru.

Maheyar

Aug 20, 2015

We are very happy that we met Bill Powell and bought our SUV from him. He was fair in all of our dealings with Victory Subaru.

Ken

Aug 19, 2015

Quick, Efficient, Professional and Unlike Ray Lucas, Victory Subaru had the part in stock when Lucas had no idea when they could even order the part (bike trailer hitch).

Michael

Aug 18, 2015

Very friendly staff.Job well done.The loan car was great while my car was being serviced.And the free car wash was wonderful too.

Seth

Aug 18, 2015

Honest, easy, great communication. Couldn't have been better. Bernard is an excellent sales person. Everything went very smoothly. Thank you!

Kathleen

Aug 17, 2015

Was there for my first visit for my Subaru legacy, even though I did not purchase the car from this dealership I was treated well and the car was serviced in a timely manner. Service tech was also very friendly.

Gary

Aug 14, 2015

Excellent service as always. Everyone is always friendly and helpful and they have been every time I've brought my car there for service.

Dorothy

Aug 12, 2015

Service department is excellent. Professional, courteous, informative, accommodating and always get the repair/upkeep of my Subaru in the best condition. I have total confidence in Chris and John.

Eugene

Aug 10, 2015

Very friendly and welcoming! Clean and helpful, quick also. I will make it my new dealership for service. And took me without an appointment, and the wait wasn't bad.

Terri

Aug 8, 2015

The staff was very helpful and patient guiding us thru process of replacing our Subaru for a new one. The Subaru that was totaled saved my life.

Andrea

Aug 6, 2015

I was treated professionally and courteously from when I entered the door to when I left the dealership with the keys to my new car. Louis was a fantastic salesman, and I ended up walking out with a deal for the car of my dreams! I am extremely impressed with everyone I dealt with during the process. And extra bonus points for partnering with a local animal shelter! That is awesome!

Stephen

Aug 6, 2015

I would like to thank Jesus Guzman, our salesperson, for making our purchase of a Subaru WRX as painless and enjoyable as possible. From the initial test drive, through rapidly locating the right vehicle, and on to the final sale, Jesus is the definition of what a good salesperson should be. He was kind, courteous, and very respectful of our decision making process. His low pressure approach was greatly appreciated. He even went above and beyond in working through some issues with our insurance company. Thank you to the entire team at Victory Subaru for the outstanding experience. We will gladly refer all of our friends and family knowing they will be in good hands.

Catherine

Aug 4, 2015

Staffs are very friendly and they were able to accommodate me with short notice. My car had been having problems since February -04 and hope the mechanics here is able to resolve the issue.

Arlynn

Aug 2, 2015

I came at my appointment time and the technician was ready to service my car. Satisfied with check on vehicle and recommended services needed.

Notahappycustomer

Jul 30, 2015

I have never had a worse experience at a dealership.. Long story short.. they are understaffed and they have horrible communication skills. I ordered a car, and after 2 months the car finally came in.. after a little phone tag we finally made an appointment.. however in btwn- we had made a few calls w/questions and to confirm appts and not one of those calls were relayed to our salesman. After coming in and waiting 3 1/2 hours w/o being taken care of- we left- with no car, but the dealership still had my deposit. A promise was made to call us to go over numbers the next day and they were going to bring the car to me... and b/c of the 'inconvenience' they would make it worth our while... Not only did no one call- we had to hunt them down... they changed the price of the car, lowered the amount they were going to give me for my trade in, and took a week to credit me for my deposit (which was to ONLY be used to order the car, not down payment). They made no effort whatsoever to make this sale.. which proves to me their customers are not important to them. I would never buy a car from them, no matter how low the price.. if their sales dept is this bad, I can't imagine what it would be like to get my car serviced there.. I am not signing on for that kind of headache- No thanks Victory!

Andrew

Jul 28, 2015

Very friendly, no pressure. Selection of WRXs. Helped me out of my lease so I could buy. Trade in to driving away in 2.5 hours.

Amanda

Jul 20, 2015

The staff who worked at service were incredibly friendly and helpful. I really appreciated all the effort they took to make sure I was kept in the loop about my cars status and felt like they genuinely cared about me as a customer. There aren't enough wonderful things I can say about everyone here in the service department at Victory Subaru to do them justice. Thank you all for being so lovely and making sure my car was well taken care of!

Roseanne

Jul 17, 2015

The service people, like the sales people, are so accommodating and helpful. No unpleasant surprises either--everything is laid out for the customer. And I love how they tell you what services are due next time as well as the estimated costs for said services.

Robert

Jul 12, 2015

Always a pleasant atmosphere and job is done in timely manner. Advise given as to additonal work that might be considered. I like having a "Buy 3 get one free" with the oil changes since the synthetic is so expensive.

Jolie

Jul 11, 2015

Chris, the man in service was super helpful. He answered all of my questions, and everything was great. It's nice when people take their time with you.

Amy

Jul 10, 2015

Service department employees really take the time to explain any issues that arise, including the implications of choosing not to fix something (because sometimes, there really aren't any negative consequences, and sometimes, the consequences are severe).

subfan

Jul 10, 2015

I purchased a new Subaru Outback from this dealership and I was pleased with every aspect of the process. My salesperson (Louis) was smart, straightforward, polite and got me the deal I wanted. I received a very fair trade in. This is a small dealership that clearly values individual attention to their buyers.

Skylar

Jul 9, 2015

Friendly experience as always. I feel valued every time I visit, and the staff is great at giving advice and figuring out anything with the vehicle. There is no reason for me to take my Subaru anywhere else.

SSE

Jul 9, 2015

My first contact with Victory Subaru was with Lorena, who was professional, knowledgeable and a woman of her word. I was then introduced to salesperson Michele. When she discovered the car I came to see was already sold and saw the disappointment on my face, she quickly sprung into action and turned my frown upside down and found me a car I absolutely love! There was no pressure, just an eagerness to talk with me about Subaru, a topic she knows very well. Other Victory Subaru personnel (Gino, Steve & Robert in sales and Chris in the service department) just added to the wonderful dealership experience. Thank you Victory Subaru!! It's an absolute pleasure doing business with you.. All roads do lead to Victory.

Adele

Jul 3, 2015

The staff is friendly, courteous, and knowledgeable. They always fully explain what needs to be done. My Subaru always runs beautifully.

Nancy

Jul 1, 2015

The service staff...all of them....are friendly and very helpful.In general...the service department is amazing. I have had many Subarus and the service department is one of the major reasons I continue to go to Victory. I continue to recommend Victory to friends and relatives....particularly the service department. Keep up the great reputation

Rosa

Jun 26, 2015

I went in for an oil change and tire rotation. The service department was great. They were attentive to my needs and concerns and got me out the door in no time. They even went through the trouble of ordering a Warranty and Maintenance Booklet for me, which arrived the next day. And they offered me a courtesy discount since I did not have any coupons with me. Customer service was excellent. Thank you.

Jean

Jun 17, 2015

The guys at service (John & Chris) went above and beyond to make sure that EVERYTHING I needed was done and done properly. They stayed on top of the process and in constant communication with me. They gave me all the confidence to put my mind at ease regarding the repairs of my car. They made sure that I had a loaner vehicle and took care of every aspect of the process for me to alleviate my time and experience. I cannot recommend this dealership enough, particularly their service department. There still exist advisors and managers who truly care for your car and your ownership experience. Thank you so much for the experience at Victory Subaru. It could not have been any better. Thank you John & Chris.

Elsa

Jun 13, 2015

No pressure! Great service.Dealing with the paper works was quick.Sales associates are nice and helpful.I will recommend it to my friends and family.

Lou

Jun 10, 2015

Bought my daughter's first car here (used). Very friendly staff, process was simple, gave us a great deal on price. We are very happy with the car and the purchase. Looking forward to doing future business with them.

Chenghwa

Jun 5, 2015

Very good service. Staff tried to accommodate my schedule and explained process very clearly. Definitely, I will make appointment with them next time.

Audrey

May 31, 2015

My car was ready before the time I asked.My car was clean when it was retured to me.. everyone in service was friendly.

John

May 30, 2015

john in service was very helpfulrick the technician was very goodanthony in parts was great too.parts department and service dept. are very easy to work with

Donald

May 27, 2015

I had a special circumstance that was very conveniently accommodated. We were going away and the car needed a timing belt and other service. John in the service department told me how we could make it happen, and then made it happen exactly as he described.

Carol M

Apr 30, 2015

Victory Subaru provides great customer service along with specials to save you money each time you schedule an appointment!

cleonunited

Mar 5, 2015

Best car buying experience I every had from start to finish. There expertise in dealing with all the necessary paperwork and step by step guidance made the whole process a breeze. Very effective and on point service. I even recommended a friend to purchase her car there I was more than satisfied with the exception service provided

mikhailc

Mar 5, 2015

I live in Central NJ and this year (2015) the winter has been unusually brutal. Our family of five consists of two adults and three kids. We decided to trade in one of our minivans for a crossover, since often myself or my wife travel with three kids, or we travel a short distance for a visit to friends or an outing. That is why we decided that a crossover would provide sufficient space, as well as mileage advantage over a minivan. My choices were Subaru Forester, Honda CR-V and Nissan Rogue. Since the vehicle was going to be for my wife, who travels close to a 100 mi daily for work, safety and comfort were also of great concern. Subaru provided all of the features at the lowest price, with comparable mileage. Our salesperson, Michele C. Chevalier was outgoing, helpful and knowledgeable to answer all of the questions, as well as attentive to our specific needs. Sales experience was outstanding, with minimal of the usual back-and-forth bartering. The vehicle was ready when promised, and my wife is very happy with her new ride. She felt very confident driving the Forester during recent snowstorms, and we are confident with service, provided by Victory Subaru, a family-owned business, that has been in our area for many years.

HCT

Jan 8, 2015

I am giving them a good review only because the salesman i dealt with (Tony Z.) was exceptionally nice and helpful. I was disappointed with the dealership, otherwise. When calling, the customer service was rude, as was the business manager. I would only do business with them again if i could guarantee i'd work only with Tony.

Ronald

Jan 7, 2015

Michele provided us with all of the information we needed several times in order for us to make an informed decision decision about the Outback that we ordered. She always did her job with a very pleasant manner. I would and I have recommended her and Victory Subaru to a very close friend whom I expect will buy a car from Michele and Victory. It took awhile for the car to come but arrived in the timeframe promised.

Anthony Benfatto

Oct 29, 2014

i had a very good experience when i went in for a new car. the friendly and helpful staff made the process very easy for me. i would definately recommend Victory Subaru to anyone looking for a new or used car.

njblacksol

Oct 27, 2014

This was my first time buying a new car. The staff was very inviting and friendly. I did my research before coming in and all pricing, options, and deals they presented me with was dead accurate. They were worked with me regardless of my credit and was able to put me into the exact car I wanted. I had an awesome experience and would recommend Victory Subaru to anyone.

spencer.worrell

Oct 24, 2014

Victory Subaru got me my first car. They were really great at working with the price margin. I just wanna say if your looking to buy a new or used clean car go to victory.

jimmers262

Oct 13, 2014

I had a great experience with this dealer and would highly recommend it to any person looking to buy a new or used vehicle. The sales staff was friendly and I did not feel pushed or overwhelmed at any time. Salesman Tony Z. was courteous and answered all of my questions. I am very happy with my purchase.

halfempty009

Oct 6, 2014

First time buying a car and the guys at Victory Subaru made it easy for me. Great customer service and very friendly. Tony Zia was very professional, friendly, and communicative. Would recommend to anyone.

aquatic154

Oct 2, 2014

I am currently waiting for my Legacy to be built and shipped into the states since I had it custom made for what I specifically wanted. Tony has been a pleasure to work with for each step of the way thus far. I haven't used the service center just yet but If it's as good as the companies salesmen I'm sure I won't be disappointed.

thesilverscale

Sep 8, 2014

From the very first call, through when we drove off the lot and well after, my experience here has been stellar. They have great prices, the vehicles look well cared for, and the one we drove home is great. Every one here was friendly and relaxed, and I could tell they enjoy doing their job very well. Tony Z deserves the highest recommendation, through and through. He was patient, kind, knowledgeable without being pushy, he connected with us and was receptive to us throughout the whole process. He stayed late and helped us drive the new car home. He really went above and beyond, and went the literal extra mile(s). :) We are very pleased with this experience, and we love our new Subaru! :)

Caravision

Aug 19, 2014

I didn't think buying our first car would be fun, but at Victory, my husband and I definitely found ourselves laid back, laughing and very relaxed. Tony Z might be young but he was very knowledgeable and made us feel like we were in good hands. I would highly recommend this dealership, and we love our new Outback!

getzinp

Aug 7, 2014

This was the pleasantest new car buying experience I have had (and I am 72 and have always bought new cars). Joe Lizza was helpful and not in the least pushy before the sale, and extremely helpful and considerate after the sale when I went to pick up the car - an Impreza Premium which had to be obtained from another dealer.

becky.covinonapoliello

Jul 22, 2014

I had such a great experience working with John Shin recently. He answered all of my questions, and made my wife and I feel completely comfortable. I would recommend him and Victory Subaru to anyone in the market for purchasing a car.

vidhi shah

Jul 21, 2014

It is awesome feeling. All worker are nice and friendly. We work with Mr. Tony zia, he is very well worker, very convivial and nice person.

jeelio

Jul 18, 2014

I was in the market for a new subaru. Looking at the new crosstrek but there wasnt one on the lot that I wanted to but. Walked inside to speak with a salesperson and the luck of the draw gave me Jennifer P. She was so very helpful and down to earth. At no point did she try to jam any of the cars in the lot down my throat. After speaking with her manager she told me that they would locate the car I wanted and get it in. She kept me in the loop every step of the way. It was like a countdown clock for the arrival of a child. When my car was in the lot she called and was so excited that I ended up leaving work to pick up my new xt.

gregory.r.sr.7

Jul 17, 2014

I'm a FORD guy so it took a lot to check out VICTORY SUBARU but I couldn't be happier with Tony Z. and the entire team. Great attitude and great service. We are very happy with our Subaru but more importantly the staff behind the car itself!

tmiller210

Jul 9, 2014

Tony & the entire team were wonderful to deal with. They worked with me on my trade in & got me into the vehicle I specifically went there for. The process was smooth once we reached an agreement & I did not feel pressured, rushed or unappreciated through everything. This was the best car buying experience I've ever had & we will definitely be back!

George Newsome

Jul 7, 2014

you have very good employee who is very knowledgeable of your Subaru vehicles Bernard Bowens is very good at his job

rodney smith

Jul 7, 2014

Bernard Bownes was very informative about the Subaru Impreza!

antonym

Jun 18, 2014

Not a high pressure sales pitch, very helpful in terms of dealing with high mileage trade-in. Was able to take car on day of purchase.Jennifer P. took the time to answer questions and help us set up the new car 's features to our preferences, and needs. We also met many of the people we will be dealing with (parts and service) while we own this vehicle. They made us feel like we were joining a community, not just buying car. Felt Great!

Concerned Parent

Jun 10, 2014

I originally had an issue after we purchased a car for my daughter. Bill worked with us to promptly resolve the issue.

ConcernedParent

Jun 10, 2014

I had a few problems with the used car I purchased. Bill worked with me to resolve the problems promptly.

Mary C

Jun 10, 2014

My husband and i have been Subaru owners since 1993. We were very happy with our previous dealer (in Somerset NJ), but they changed hands recently, and didn't know what to expect from new dealer. We were pleasantly surprised with the friendly atmosphere and high level of customer service the staff at Victory Subaru showed us. I got an excellent deal on my new Impreza, which is the best one i have had yet. Bill,Vik,Steve, Gino, and the rest of the staff were all great. We highly recommend Victory Subaru, especially our sales rep (and manager) Bill Powell. Keep up the great work!

marydoll

Jun 9, 2014

My husband and i have been Subaru owners since 1993. We were very happy with our previous dealer (in Somerset NJ), but they changed hands recently, and didn't know what to expect from the new dealer. We were pleasantly surprised with the friendly atmosphere and high level of customer service the staff at Victory Subaru showed us. I got an excellent deal on my new Impreza, which is the best one i have had yet. Bill,Vik,Steve, Gino, and the rest of the staff were all great. We highly recommend Victory Subaru, especially our sales rep (and manager) Bill Powell. Keep up the great work!

Concerned Parent

May 22, 2014

We dealt with Geno and Carlos during the purchase of a used car for my daughter. After the test drive, I noted that the front brakes obviously were in need of service. Geno assured me that the brakes were good and serviced and that what I was feeling was "rust on the rotors" knowing that this was for a teenage girl. He also assured me that we had a 30 day warranty according to NJ law. The next day I found out that the car needs brakes and rotors all around costing approximately $1,000, has a transmission leak, and needs a new battery along with belts. On our way out, after all of the papers were signed, he grabbed our pink carbon copy of the contract, put the contract back together and wrote "as is" on the contract. He then handed my husband a pen and said "here, quick just initial this before you leave". He had my husband initial the "as is" on the contract therefore negating the 30 day warranty. Whenever I call the dealership, Geno is with a customer and Carlos is unavailable. Apparently, once they get the money you are no longer a customer. Please think twice before dealing this dealership. If they are willing to put a teenager in an unsafe car for a sale I would be wary.

Adeelz313

May 14, 2014

We had a pleasant buying experience. Tony was informative, courteous and professional. Most importantly, made us feel comfortable without any pressure to make a purchase.

Baban

May 14, 2014

Very nice and friendly. Very impressed. Would def recommend Subaru. Tony was very kinda. And guided me thru the car I wanted. Very impressed. Love my car.

Kevengreens

May 14, 2014

Tony was very effective and very patient with me,granting me exceptional service. Even though i did not purchase a vehicle, I learned much more and when i do go back to VS, i will seek him out for his great assistance, that any of the employees can learn more from.

timothybasnight

May 13, 2014

I came into victory Subaru my first time being interested in the 2014 forester and the 2014 outback but did not know for sure so then right when i walked in sales consultant tony approached me right away with a warm smile welcoming me into victory Subaru and then i went ahead and told him my situation. tony then took me to the outback which was already in show room so he took his time showed me inside and out of outback which i really liked. Then tony took me to the forester which was also in the show room and again went over the whole car. i liked more of the forester because of how tony explained to me that forester has more head space which i was looking for. over all my experience was just absolute exceptional and i recommend this dealer ship to everyone!! the sales manager Gino was also very nice and warming and treated me as if i was at home bringing me water and etc which i felt was very important because not many dealerships do that .. all in all my experience AT VICTORY Subaru was fantastic .. thank you tony and Gino for your guys support :-)

Wahmad1992

May 13, 2014

I stopped by Victory Subaru the other day looking to purchase a used car and was affiliated with the salesman Tony there. I was just there to open up my options on what kind of car would best suit me and fit in my budget. Tony really helped narrow my decision down and had the patience and knowledge to help me. I was 100% satisfied and highly recommend this dealership with Tony as your salesman.

Laferrari

May 8, 2014

I loved my 2005 Outback,purchased here, and returned to this dealership when it was totalled. I received friendly but unintrusive help from many staff members as I browsed the new models inside and outside on the lot. Jenny took me for my test drive and when I decided to buy, made sure that the coordination between my insurance, Subaru and MVC went smoothly. I was kept promptly informed via email and phone as the documents arrived and pickup/purchase was negotiated. This was great, as I changed my mind about how I wanted to finance in the middle of the process. I liked that I got introduced to the staff--the receptionists, the other salespeople, Gino the financier, the guys in the service area. Jenny helped me make initial service appointments and everyone made me feel like I was welcome to drop in anytime for a coffee & a chat.

CathyD

May 4, 2014

My sales consultant was John Shin. I found him to be very helpful, attentive, responsive and patient! I purchased an Impreza and the process went smoothly from start to finish! He was professional on every level. I would recommend working with him to any of my friends or family. I dreaded purchasing a new car because of past experiences, however this time around was totally different for the better. I was able to negotiate an acceptable purchase price and within one week I was driving a car that completely met all my needs! Thank you Mr. Shin and Victory Subaru.

jcambell

Apr 30, 2014

John Shin at Victory Subaru is great. I went in to purchase a WRX and he made the whole experience easy an enjoyable. I love the car and don't have any regrets. It handles great and I love the all-wheel drive. I recommend anyone interested in a new Subaru go to Victory and visit John. You won't be disappointed!

Lharristke

Apr 29, 2014

Tony and his boss, who could be bothered to come over and speak with us really missed the boat. They were so concerned with meeting my trade in asking price, they forgot to sell me a car. I would have been willing to work it out on my end, but they didn't seem eager to make a sale. If I sold like that, I would have a client in the world. Really unfortunate, but I'll buy a Subaru. It will just be from another dealer.

CrosstrekGuy

Apr 27, 2014

I dont usually write reviews but this was the best car buying experience by far. Jennifer was my sales person and I had very specific requirement for my Crosstrek for color and trim level. Jennifer and Bill originally thought it could take up to two weeks to find my vehicle of choice but it took less than a week0. When I came to pick up my car, all of my paperwork was ready to go so the whole process with the finance manager went very quickly. This is the 6th car (and my 2nd Subie) Ive bought over the years but its the first time the GM made a point to come out and thank me for my business. The staff at Victory made me feel very welcomed and valued. Definitely worth the trip.

Subaru owner

Apr 27, 2014

This was the easiest and friendliest car buying experience yet. Jennifer was my sales person and I had very specific requirement for my Crosstrek for color and trim level. Her manager found my prefered vehicle and had it rady for pick up within a week. Not onlywasa given a great deal on my trade, but they also worked to fit the monthly car payments to my budget. When I came to pick up my car, all of my paperwork was ready to go so the whole process with the finance manager went very quickly. From the time I first stepped through the door until I drove away, everyone was very welcoming. Both managers also took the time to thank me for buying my car there. The experience didn't stop when I left the dealership. I promptly received an email from Jenny thanking me again and another email from th service department welcoming me and providing me with contact info to set up any service appointments. Great job to the whole team.

olly18

Apr 19, 2014

Please BE CAREFUL if you choose to do business with Victory Subaru (CARLOS ORTIZ- Internet sales manager)Victory Subaru (Carlos) informed us that they have an anniversary promotion of 0% financing on all Subaru models along with free navigation and a price match guarantee. Carlos convinced us to drive 80 miles to their dealership and avail of this offer. Before getting there, I called to ensure that the specific car we wanted was in stock and we were told it was. Carlos also informed us that they could beat or match any price and give us the 0% financing for at least 48 months considering we were top tier credit. Upon getting there almost 2 hours later at our appointment time, Carlos was not at the dealership and we were told then that the car was no longer in stock. Knowing that we were driving for 2 hours ,nobody had the courtesy to call and inform us of this. We were then told that they would no longer match or beat the price (we had a written email from another dealership) and could only do the zero percent financing for 12 months in-spite of having top tier credit. We had a really terrible experience as this was a cheap 'salesman' gimmick to con us into coming to the showroom hoping to close the deal. Despite going through this ordeal they didn't seem apologetic or neither did they make any exception to even 'match' the price or make up in some way.We obviously walked out of there without buying the car, so PLEASE BE MINDFUL before you deal with Victory Subaru and CARLOS ORTIZ.

eisa

Apr 15, 2014

I was buying an Impreza Premium for my daughter. Bill Powell was very busy so we had to wait quite a while before speaking to him on both visits. But Bill was friendly, sincere and professional. He promised he would match up the lowest price I could find and he did, plus he found the color and accessory my daughter preferred. It's a positive and pleasant buying experience.

jessiejohnson

Mar 29, 2014

Victory Subaru was beyond helpful and so friendly. I bought a barely used 2013 Subaru Impreza and it is in beautiful condition. My salesperson, Jennie, was the sweetest and most helpful person. I couldn't have asked for a better dealership to work with to purchase my first car at. I HIGHLY recommend this dealership to everyone!! And thank them so much for making it such an awesome and easy experience for me!!

besm

Mar 28, 2014

amazing buying experience. very friendly & professional. made us feel very comfortable.

Rex_erinkat

Mar 19, 2014

My first Subaru, but definitely not my last and I wouldn't go anywhere but Victory. Every person that I came in contact with was fabulous! Carlos was such a pleasure to deal with, it really made my car buying experience a great one! I got everything that I wanted in my new WRX. Even on a busy Saturday, I never felt rushed or anything. They really took the time to make sure I was happy with my new car and everything that went along with the whole process. They definitely have quite the selection on the lot, which is a definite plus!

Rex_erinkat

Mar 19, 2014

My new WRX purchase at Victory Subaru could not have been better. They have an incredibly large inventory compared to many other local Subaru dealerships, especially for WRX's. Carlos was an absolute pleasure to deal with and really took the time to make sure I was happy with my new car and the experience as a whole. Even on a busy Saturday, I never felt like I was just another customer. Every employee that I came in contact with was so pleasant and concerned about my happiness in what could have easily been a stressful process. I would recommend this dealership to anybody looking for a new car, they are absolutely fantastic!

NBP

Mar 16, 2014

We've leased a new car from Victory Subaru and Jennifer was very helpful throughout the whole process. When we were looking to buy an used car and found what we wanted at Victory, we didn't hesitate to come by and look for Jennifer again. Even though the car we bought was not a Subaru, they were still very knowledgeable and easy to work with. We are very happy with the service Jennifer and Victory Subaru has given us and will definitely recommend them to family and friends.

NBP262

Mar 16, 2014

We've leased a new car from Victory Subaru and Jennifer was very helpful throughout the whole process. When we were looking to buy an used car and found what we wanted at Victory, we didn't hesitate to come by and look for Jennifer again. Even though the car we bought was not a Subaru, they were still very knowledgeable and easy to work with. We are very happy with the service Jennifer and Victory Subaru has given us and will definitely recommend them to family and friends.

rog2jb

Mar 10, 2014

Jennifer will help you to fullest capacity!!!!!!!!!!!!!!!!!!!!!!!

BGP

Mar 5, 2014

Jennifer P. has helped me to purchase my last two cars. One was a new lease and the other a used car. She is very helpful and will answer all questions and concerns you may have. Victory has earned my business by being knowledgeable and fair to their customers, in my experience. They have earned my repeat business and are qualified to earn yours.

Anonomous

Feb 27, 2014

Called in to review pricing and information on a limited crosstrek. Bernard was very informative and helpful.

Andrea

Feb 26, 2014

Great experience! Jennifer was our sales person and very easy to work with. The selection of cars was great and we found exactly what we were looking for

Jennifer

Feb 26, 2014

My credit is not the greatest but I needed a car to get too and from work as well as get my kids to their activities. I met with Jennifer at Victory Subaru. She was very helpful and her manager Gino helped us pick out a car that fit our needs and that we could get financing for. We will be telling our friends and family about the great experience we had at this location

John Erikson

Feb 26, 2014

I was in to look at a car, and was helped by John Shin, he was very eager to help me. I am a tough person to please and John was just amazing!. He knew his cars as well as being pleasent and made things fun. I recommend John Shin at Victory Subaru.

MS

Feb 26, 2014

We had a wonderful experience at Victory Subaru! We met with Jennie and were looking for a white Forester with specific options. Although they had a lot of Foresters in stock, we wanted a white turbo which are very limited. Her manager Bill was able to find the car and have it to us within a week. Both Jennie and Bill were a big help and we are very happy with how quickly they got us our car. Bill wrapped up our finance paperwork and Jennie gave us a complete "tour" of our vehicle. We will be telling more people about this dealership and our positive experience there.

Sam

Feb 26, 2014

I worked with Jen and she helped me so much. I knew Subaru's were great cars but never had one. Glad I went here to get a car. I am very happy.

AH

Feb 25, 2014

I had been looking for a new car for a while, and after some not so great service at a different Subaru, I came to Victory Subaru. Joe was incredibly helpful, and made sure that we worked around my budget when comparing the WRX models. It was a long decision process for me, and Joe along with the rest of the staff provided me all of the information I needed, as well as give me advice on which car insurance companies to look into for my new vehicle. This is the first car I have bought by myself, without anyone coming along with me, and they made the process easy and were more than happy to explain in depth when I had questions. They valued the trade in that I brought at the price I had in mind for it, and set everything up so that I could drive the WRX home the same night! I recommend this dealership to anybody looking for a great quality of service, because the staff genuinely cares about their customers.

mospeada13

Feb 25, 2014

I couldn't be happier with Victory, and with John Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep telling them to stop being jealous and see John at Victory! They won't go wrong.

Subaru4Life

Feb 25, 2014

I first have to say that I have been a Subaru owner for 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I dealt with a guy who knew nothing about the brand or what it offered. Subaru was an afterthought, a secondary car line at the dealership. They focus Chryslers I think, and it showed. Fast forward 8 years and I dealt with a Subaru dealership in Freehold. While I know that salesmen are about sales, they don't have to make you feel like it. I was getting my wife into an Impreza and everything was a pitch. I knew the brand, know the cars and their value, so I wasn't looking for a pitch, I was looking for a fair price. This time, Subarus weren't an afterthought for the dealership, they were getting mail billing, but I found the "I'll throw in the mats and an oil change" to be kind of insulting. Fast forward 6 more years and recognize just how far this brand, it's marketing, and at least this dealership have come. I am looking for a Crosstrek XV for my wife and Victory has my business. They weren't even on my radar until a friend of mine mentioned that they were having a pet adoption day a few months back. I decided to take the trip up with my wife and one of my pups and was more than impressed with the experience. The facilities and the staff were a nice change and I was pleased with how well they seemed to fit in with what I most appreciated about the brand as a 13 year owner. The hard pitch didn't exist. I felt at ease and relaxed when talking to their sales department and they seemed to be completely cool with my entire family, dog included, checking everything out. I spoke extensively with a salesrep named John Shin and decided to take a card. I paid John and Victory Subaru a visit last week. My wife and I decided to take the plunge and get into a new Tangerine Orange Pearl Crosstrek. The process was no-pitch painless, I got a very fair price, and Im beyond satisfied with my new ride. Thanks Victory for a great experience!

mospeada13

Feb 25, 2014

I couldn't be happier with Victory, and with John Shin in particular. He really made buying a new car (my first!) a painless process. My friends are all jealous of my awesome new ride, but I keep telling them to stop being jealous and see John at Victory! They won't go wrong. He was super easy to work with and really walked me through everything.

Subaru_4_Life

Feb 25, 2014

I first have to say that I have been a Subaru owner for 13+ years. My initial purchase happened down in Lakewood, NJ and I wasn't really a fan of the process. In 2000, when I bought my first Impreza, I dealt with a guy who knew nothing about the brand or what it offered. Subaru was an afterthought, a secondary car line at the dealership. They focus Chryslers I think, and it showed. Fast forward 8 years and I dealt with a Subaru dealership in Freehold. While I know that salesmen are about sales, they don't have to make you feel like it. I was getting my wife into an Impreza and everything was a pitch. I knew the brand, know the cars and their value, so I wasn't looking for a pitch, I was looking for a fair price. This time, Subarus weren't an afterthought for the dealership, they were getting mail billing, but I found the "I'll throw in the mats and an oil change" to be kind of insulting. Fast forward 6 more years and recognize just how far this brand, it's marketing, and at least this dealership have come. I am looking for a Crosstrek XV for my wife and Victory has my business. They weren't even on my radar until a friend of mine mentioned that they were having a pet adoption day a few months back. I decided to take the trip up with my wife and one of my pups and was more than impressed with the experience. The facilities and the staff were a nice change and I was pleased with how well they seemed to fit in with what I most appreciated about the brand as a 13 year owner. The hard pitch didn't exist. I felt at ease and relaxed when talking to their sales department and they seemed to be completely cool with my entire family, dog included, checking everything out. I spoke extensively with a salesrep named John Shin and decided to take a card.I paid John and Victory Subaru a visit last week. My wife and I decided to take the plunge and get into a new Tangerine Orange Pearl Crosstrek. The process was no-pitch painless, I got a very fair price, and Im beyond satisfied with my new ride. Thanks Victory for a great experience!

SK

Feb 11, 2014

Arriving at Victory Subaru in the middle of the worst snow storm season in many years, I was lucky enough to get Michelle as my sales associate. She was incredibly patient, spending half a day test driving different model Subaru's with me (and my dog, Gracie) in freezing, inclement weather, as Gracie sat on her lap! In addition to being a lovely person, her knowledge of product and willingness to do whatever was necessary to make this purchase a pleasant experience demonstrates the professionalism of Victory Subaru and their choice of staff. In addition to Michelle, I would like to compliment and thank everyone for the help and consideration shown to me (and Gracie.....) at this time. By the way, my timing was perfect since it has not stopped snowing and my Crosstrek is wonderful in this incredible weather!!

Angel

Feb 8, 2014

I recently purchased a used Impreza I found online here. It was one of those 12 year old Subarus "that are still on the road today"! I got a response the very next day after emailing them, thank you Carlos. I never felt pressured and the online price is the real deal, no hidden nonsense. It was great, John and Gino in sales were great, professional and friendly. The gentleman in financing (sorry I forgot your name) helped me get the financing I needed. Being a 12 year old Impreza with over 100k miles, it started giving me a little trouble before I made it home. I called them up right away and not only did they fix it at no extra expense to me, but they gave me a free loaner car for the time being. Thanks to John, Chris and the great techs in service, the car is running great. They kept me up to date on the status every day. Also thanks to Bernard? and Joe for taking care of some important documents I had forgotten at the dealership. Everyone there is super friendly and the facility is great. Wish you all the best. I will keep coming here for all future service needs.

Kerrin&Ralph

Jan 28, 2014

We had a very good experience at Victory Subaru. There we found the best selection of Subaru's in the area. We narrowed it down to 2 Outbacks after considering a number of used and new cars. We never felt the stereotypical "car salesperson" approach/pressure, but rather, Michele was patient and walked us through our options. In the end, we chose the right car for us. Price was fair and the service was very good. We're really happy with our Outback and would recommend Subaru shoppers check-out Victory Subaru and ask for Michele. This is our second Outback- the first one has 190k and is still great!

A Szepka

Jan 6, 2014

This is my third Subaru I purchased from Bill Powell, but my first at Victory Subaru. Victory Subaru is a great dealership. Relaxed, friendly atmosphere = you don't get that high pressure sales pitch you get at other car dealers. Plus, they are dog friendly - my dog Hatch loved the attention he received there -even got some biscuits.

Ruth

Jan 5, 2014

Great service by Michele. She will treat you right! Love my new Outback! My first 4WD vehicle and I certainly noticed the difference during all the snow we've had. Can't believe Subaru Central called my before Thanksgiving just to wish me a happy holiday season. No sales pitch at all! Nice dealership overall.

Ed S

Jan 3, 2014

Bought my new 2014 Subaru Outback from Victory Subaru, tried several other dealerships in the area who did not want to negotiate price and it seems did not want my business. Stopped in at Victory Subaru and they wanted my business. I was introduced to Michele Chevalier as my sales person, she was very courteous, low pressure and knowledgeable. It was freezing out as we walked from car to car as there was a large selection it took a lot of time and Michele did not hurry us and never looked annoyed. The Outback is my work car and my other car is a Porsche, my buying experience from Michele and Victory Subaru exceeded that of the Porsche Dealership. Highly recommend Michele and Victory Subaru.

Alexander

Jan 2, 2014

i was in before the holidays to look at a new car, the selection was good and the man who helped me(John Shin) was very knowledgeable pleasent. I did not end up buying a car that day, but i will be back and i will make sure i deal with Mr. Shin.

Farhat

Jan 2, 2014

Gino Nawaz helped my buy a car from this dealership. It was an easy painfree experience. I got a great dealand am very happy with my car. The staff was amazing! Will come back in the future and refer friends also.

KelsColv

Jan 2, 2014

I needed a car since my current commuter car was on its last legs. I live about a 5 minute drive from the dealership and saw a bright blue mini cooper. Everything was a pleasant experience from financing to how little negotiating we did. The price seemed fair and Carlos and the finance manager made it a quick and easy transaction. I look forward to future deals with them and highly recommend their excellent service. When the 2015 wrx comes out ill for sure send me boyfriend their direction.

Christine

Dec 29, 2013

Overall an awesome experience. Bought a Subaru Legacy. The salesman was very helpful, friendly and knowledgable of the vehicles in stock. The finance dept was friendly, fast and helpful. I definitely recommend this dealer to anyone. Also have used cars for anyone interested.

Bill

Dec 26, 2013

My recent experience with Victory Subaru was great! Everyone was friendly and efficient. Gino Nawaz took he time to answer all my questions and address all concerns. I am very happy withy new car. I will definitely refer this place to friends.

YI ZOU

Dec 12, 2013

Victory Subaru is fantastic, I bought a outback from them last month. They are so professional and efficient, the price of car is very reasonable. Only took one week, I'd already driven my new white outback on the road. They even refunded extra registration fee, Victory Subaru are so reliable! I will definitively buy 2015 WRX from them.

Anthony C.

Dec 6, 2013

I began my search for a Subaru way back in April 2013. Being a Subaru fan for years, especially of the turbo powered WRX and Legacy GT, but with a baby on the way, my intent was to look at the new Legacy, non-turbo Impreza, new Forester, and of course the WRX. The day I walked in to Victory, I met with Jennifer, and told her I was looking to test drive the Forester and WRX. I was very satisfied with both test drives, but wanted to experience the Forester XT drive as well, and since they didn't have any in stock, I was going to wait until they did. Jennifer told me she would let me know as soon as they received an XT. She held true to her word and contacted me immediately. I never made it in however, because I thought I had moved onto looking at used Legacy GT's and was almost set on buying one, but never moved fast enough. I even had Jennifer look around for me with no luck. Through months of flip-flopping on what I really wanted, Jennifer never lost patience and not once pressured me or sounded fed up with my "antics." In August, I finally decided the WRX was the way to go, and I had them set out to find a white premium hatchback with some options I wanted. Being that it was late in the year already, Subaru was ready to take orders for the 2014 and the 2013 allocations were limited. Jennifer and Bill never wavered in their search, even when the white premium was not found. I then gave them second and third choice colors, one of which they found: an ice silver premium with navigation. While the deal was good, it wasn't really what I wanted, and again, I changed my mind, and decided then to order a 2014 premium hatchback in white. On November 19, I picked up my WRX. Finalizing the purchase couldn't have gone any easier, and they did a fantastic job getting my car detailed and ensuring all the options were there. Jennifer and the entire team at Victory Subaru treated me well from the beginning, never lost sight of what I wanted, and made sure my experience was second to none. Jennifer was exactly the salesperson I needed for this entire 7 month process. I highly recommend her and the rest of the folks at Victory.

nurse sue

Nov 29, 2013

i didnt know what to expect when i walked into what appeared to be a small dealership. to my surprise it was better than i could have expected. i had the luck of ending up with jen p as my sales person and couldnt have been happier. she was so knowledgeable, friendly and truthful. i will suggest victory and jen to all of my friends and family.

Barry3160

Nov 28, 2013

Everything about buying our Subaru was great! Jenn P. was so inviting and helpful! Highly recommend.

Barry3160

Nov 28, 2013

Jennifer was very friendly and found exactly what we were looking for. We got a great deal and are very happy with our Subaru Legacy! Highly recommend!

Carola & Kerensa

Nov 21, 2013

My partner and I stopped by Victory Subaru to take one more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were looking for. Due to physical issues, we both need a higher passenger seat and more than normal leg room, in addition to wanting heated leather seats, a moon roof and hopefully a color other than white or black. We had already been at other dealerships, including Subaru, and were unimpressed with the service and knowledge, in addition to feeling overly pressured into buying on-the-spot. As soon as we walked in to Victory Subaru, someone was already approaching us and for a moment we were afraid this would be one of those hard-sells with people pushing us into purchasing something. We were very wrong. We were taken over to our Sales Person, Jennifer Piechota. My partner and I had just worked a night shift so we were babbling about our issues and what we were looking for and wanted. Jennifer couldn't have been more knowledgeable and patient. She let us test drive the 2013, on our own and for more than a mile, which was very refreshing and gave us the privacy to discuss the experience without the awkwardness of having the sales person in the back seat. Although the 2013 was nice, it still didn't have the passenger seat height and leg room we were looking for. Without pressuring us, Jennifer let us drive the 2014 Forester just to make sure it too didn't have what we were looking for. Again, we were so wrong. The 2014 Forester not only had the new transmission, the passenger side seat was much higher, the leg room was remarkable, it had a panoramic moon roof, and Victory Subaru custom makes the leather seats which were heated. Imagine our surprise as we came in knowing for certain that we wanted a preowned cross-over and now we were considering a new 2014 Forester. This change in direction put me in a slight panic because I was unprepared for purchasing a new vehicle and felt like I didn't have all the information I needed to make a good decision. Had we been pressured or given the typical "lip service" so many dealers give you just so you'll make a purchase, we would have left. Instead, Jennifer's patience, knowledge, humor, and genuine kindness, worked us through the entire process. She answered all our questions, gave us time to just stand in the lot and think, worked with us on extras and add-ons and never once made us feel rushed or pressured even though we were there for almost 4 hours. In the end, we purchased a 2014 Forester Premium. In addition, the dealership itself has a very friendly environment, like a family. Jennifer took us around and introduced us to numerous people, including the service manager. Everyone was friendly and helpful and you got the distinct feeling that these people enjoyed their jobs and really cared, about the customer and each other. I've since had to pick up my new plates and bring my Forester in for a minor fix on the Moon-Roof . Again I was impressed. I received an email reminding me of my service and while there, the Service Manager, and others, actually remembered me and addressed me by name. I had my old VW Jetta since 1998 and not once, for any service, did VW email me, call me, or remember my name when I came in for service. Victory is definitely ahead of the game in all areas, especially customer service. Jennifer and the folks at Victory are awesome and I would not hesitate recommending Victory and Jennifer to anyone. We have already passed on our exceptional experience to family, friends and co-workers. We look forward to having Victory Subaru as a partner in the years to come. As a side note: 2 days after picking up our Forester, we were almost hit head-on by a girl avoiding a deer. Her car almost flipped. Our Forester handled beautifully!!!

Carola11

Nov 21, 2013

My partner and I stopped by Victory Subaru to take one more Forester test drive. Our intention was to purchase a used Cross-Over and we were just confirming that the Forester did not have what we were looking for. Due to physical issues, we both need a higher passenger seat and more than normal leg room, in addition to wanting heated leather seats, a moon roof and hopefully a color other than white or black.We had already been at other dealerships, including Subaru, and were unimpressed with the service and knowledge, in addition to feeling overly pressured into buying on-the-spot. As soon as we walked in to Victory Subaru, someone was already approaching us and for a moment we were afraid this would be one of those hard-sells with people pushing us into purchasing something. We were very wrong. We were taken over to our Sales Person, Jennifer Piechota. My partner and I had just worked a night shift so we were babbling about our issues and what we were looking for and wanted. Jennifer couldn't have been more knowledgeable and patient. She let us test drive the 2013, on our own and for more than a mile, which was very refreshing and gave us the privacy to discuss the experience without the awkwardness of having the sales person in the back seat. Although the 2013 was nice, it still didn't have the passenger seat height and leg room we were looking for. Without pressuring us, Jennifer let us drive the 2014 Forester just to make sure it too didn't have what we were looking for. Again, we were so wrong.The 2014 Forester not only had the new transmission, the passenger side seat was much higher, the leg room was remarkable, it had a panoramic moon roof, and Victory Subaru custom makes the leather seats which were heated. Imagine our surprise as we came in knowing for certain that we wanted a preowned cross-over and now we were considering a new 2014 Forester.This change in direction put me in a slight panic because I was unprepared for purchasing a new vehicle and felt like I didn't have all the information I needed to make a good decision. Had we been pressured or given the typical "lip service" so many dealers give you just so you'll make a purchase, we would have left. Instead, Jennifer's patience, knowledge, humor, and genuine kindness, worked us through the entire process. She answered all our questions, gave us time to just stand in the lot and think, worked with us on extras and add-ons and never once made us feel rushed or pressured even though we were there for almost 4 hours. In the end, we purchased a 2014 Forester Premium.In addition, the dealership itself has a very friendly environment, like a family. Jennifer took us around and introduced us to numerous people, including the service manager. Everyone was friendly and helpful and you got the distinct feeling that these people enjoyed their jobs and really cared, about the customer and each other.I've since had to pick up my new plates and bring my Forester in for a minor fix on the Moon-Roof . Again I was impressed. I received an email reminding me of my service and while there, the Service Manager, and others, actually remembered me and addressed me by name. I had my old VW Jetta since 1998 and not once, for any service, did VW email me, call me, or remember my name when I came in for service. Victory is definitely ahead of the game in all areas, especially customer service.Jennifer and the folks at Victory are awesome and I would not hesitate recommending Victory and Jennifer to anyone. We have already passed on our exceptional experience to family, friends and co-workers. We look forward to having Victory Subaru as a partner in the years to come.As a side note: 2 days after picking up our Forester, we were almost hit head-on by a girl avoiding a deer. Her car almost flipped. Our Forester handled beautifully!!!

raj rane

Nov 20, 2013

Victory Subaru Sales Person Michele Chevalier & Manager Rick worked ceaselessly with me to offer a preowned Outback 3.6 R ltd that fits my criteria of vehicle condition, color & price. I tried several vehicles (Subbie 3.6R Limited) with dealers in 100 miles. However they (Victory Subaru) were the best in terms of Product, Service and Competitive & affordable price offering - Raj Rane. Edison, NJ

lynnbrown68

Nov 18, 2013

I was interested in a particular car which I saw in the afternoon. I called the salesperson in the evening to discuss price. She called me back in the morning saying they could meet my price and that I should come in. It was almost an hour ride so I was asking for a guarantee that they could meet my price--she assured me that they would. When I got there, I was told the car I wanted had been sold the previous evening. They didn't even have the car that I had driven an hour for and they outright lied about it. But she said that they would find another comparable one on the lot. There was no such car! Then they said they could get the exact car in that I wanted. The price: $2000. more than she promised! The deceitfulness of this dealership was beyond belief. I would NEVER buy a car from them. I actually felt sorry for the salesgirl who was being trained to do business this way. Instead I went to All American Subaru in Old Bridge and dealt with Jon Zois and was very pleased. They met the price and were wonderful to deal with. No bait and switch!

Julian

Nov 10, 2013

I bought a white 2014 Subaru Forester XT Touring for my wife. My experience was great. My salesman Gino was very patient and answered all of my questions. The Forester runs amazing and its very fast, I can't wait for the snow to come. I will definitely be coming back to the Victory dealership for my next Subaru.

Impreza Frank

Nov 5, 2013

I've made mistakes which have heavily impacted by credit. Ive been driving my old beater car around for so long and desperately needed something safer and more reliable. I went to Victory Subaru on a couple of occasions to test drive the Impreza and Crosstrek. Both Bill and Jennifer took the time to help me and I chose the Imprezza. Getting approved for financing was more difficult based on my credit but Bill and Steve both worked extra hard to get me an approval. The banks may have to been so friendly with their rates but at least I now have a new car and a chance to rebuild myself. Thank you to the Subaru staff for your time and patience.

New Crosstrek Owner

Oct 31, 2013

Just bought my first Subaru and the whole family loves it. We got the Crosstrek. Not too big, not too small and fun to drive. We worked with Jennifer and she was very patient and helpful during the whole process. We had additional accessories installed and the mechanics had them all on within a day. Can't wait to have All Wheel Drive this winter!

RichConstant

Oct 31, 2013

We had purchased two vehicles from this dealership, back when they were known as Somerset Subaru. They were a small store, and seemed thrilled to earn your business. I never had any reason to complain. That was then - this is now; a week ago my son, after spending some time with a salesman, decided he wanted to give back his Legacy for a new Imprezza. He chose the exact vehicle on Friday, and was told to come back in to finalize the deal on Saturday. These guys are incompetent, under-staffed, and rude. They sent my son/wife home on Sat, because they were unprepared to complete the deal, asked them to come back Monday. They don't return phone calls, you practically have to beg them to buy a car? The name might be Victory Subaru now, but Embarrassing Subaru might be more appropriate.

ArmyGuy1977

Oct 30, 2013

We were looking for a new, safe vehicle for our daughter. After seeing all of the articles on the news and reading consumer reports, we decided to check out the Forester. The first dealership we went to barely had any to choose from and tried to force us into one that we weren't completely in love with so we decided to look other places. We saw how many foresters Victory Subaru had listed online and went to see what they could offer us. We were introduced to Jenny who walked us through an entire field of Foresters. We found the style and color we wanted. My daughter was even allowed to test drive the exact vehicle that we were interested in buying her. She absolutely fell in love with the car and we felt comfortable with her driving it. We were given a great deal on her new car. Bill handled all of our paperwork smoothly and everything went much quicker than expected. Before leaving, one of their manager (Dalton) took the time to say hello, extend his thanks and give us a bag of goodies. We much appreciated the manager personally shaking our hands and making sure we were happy with our purchase. Great team of people, thank you for the great experience. We are glad we chose to drive the further distance - well worth it.

Elisabeth Knight

Oct 22, 2013

I recently visited Victory Subaru in Somerset as I may want to replace my car in the near future. The dealership has a large inventory and was suggested to me by a friend who had purchased there. Michele Chevalier, worked with me to explore possibilities, explained the differences between the various models I am considering and was thorough and helpful throughout the visit. It was a pleasure to work with Michele and I appreciate her patience with my questions. It was an excellent experience and I would certainly recommend both Michele and the dealership!

Ryan Aggabao

Oct 22, 2013

First stopped by on Oct. 5th just to look at my options as a first car purchase. I already knew I wanted a Subaru but was undecided among the 4 door sedans, and even between used and new. After maybe 5 minutes of my dad and I looking at the models in the lot, Michelle, one of the sales consultants approached and talked to us about what's available. After several test drives, I had decided on a 2012 Impreza that we paid a "holding fee". Two days later we started negotiating the bottom line of the Impreza and the trade-in of my old car with the manager. After all the paperwork was signed despite the hassle of my living out-of-state and the last-minute requests arranged, we met the chatty Walter, John and Chris who would take care of services then I drove off the lot with my new car. The whole time I felt so at ease and felt no pressure at all, I sort of thought buying a car couldn't be this easy. I would unhesitatingly recommend Victory Subaru for anybody on the look out for a great car with a fair price.

ben from nyc

Oct 16, 2013

I had an excellent experience with buying a used car. Buying the car was easy and painless and at the right price. I couldn't be happier

SatisfiedSubaru

Oct 12, 2013

Jennifer and the staff at Subaru help make a stressful situation go smooth! They worked hard to find me a perfect car for my family and my budget! Kudos!

Vmclaughlin86

Oct 12, 2013

Car shopping is always a long stressful day, Jennifer made it easy. I felt comfortable and really appreciated how they made sure it was a smooth process.

Evelyn K.

Oct 11, 2013

My husband and I just bought a 2013 Subaru Legacy. As soon as we arrived, we were immediately greeted by the lovely Jennifer P. She was so pleasant and made the entire experience very easy. We test drove 3 different vehicles and when we found the one we wanted she immediately started on all the paperwork. She worked very diligently and explained everything to us in detail. She was even able to work everything out to fit perfectly into our price range. This was the most pleasant car buying experience we have had and we owe it all to Jennifer P. and the amazing team at Victory Subaru. They are definitely top notch and strive to make their customers happy!

Happy New Forester Owner

Oct 8, 2013

I had called up and visited a few dealerships in the area before coming here. Victory had by far the best offers. Everyone was honest and knowledgeable, especially my salesperson Jennifer. She was patient with me and answered all of my questions. The trip to the dealership was pleasant and I love my new car!

Bob M

Oct 7, 2013

my wife and I had an excellent experience with the trade in and purchase of our 2014 Forester. The sales person, Jennifer Piechota was customer oriented and had our preferred model all ready for a test drive when we arrived. she was great to work with! We met the dealership owner, GM and finance manager. a good team in place at Victory

Jeff T.

Oct 7, 2013

Got a new car from victory.the sales staff was excellent, knowledgeable very professional very courteous knew everything about the model and make the of the car that I wanted.customer service Erick & Carlos are the best, whenever I have a question or I need to get something done.parts & service department, top of the line quality guys there. if you're in the market for buying a Subaru, excellent buying experience all the help that you can imagine, this is the place to go! you will not regret it!

jrmorris85

Oct 7, 2013

I gave Victory Subaru this rating because for me I was looking to trade my car in for a subaru. I chose this place because my girlfriend traded her jeep cherokk for a subaru impreza sport. my car is old and i rather drive hers. When trading her car in she spoke with the sales woman there Jennifer Piechota so thats who I wanted to see as well. After test driving the cross trek (in orange) I felt very in tune with Jennifer's information and saleswomanship. I felt comfartable and was very excited to finally be getting a newer car.The experience was great and it didnt take long.If interested in getting a subaru for your first time or trading a car in , I'd check this place out and if she's availble try to talk with Jennifer Piechota. Tell em Jason Morris sent you.

WRP2013

Oct 7, 2013

Dealership was clean. Everyone said hello just in passing even after you were working with a salesperson. Service manager answered all of our questions regarding maintenance (my husband is a car guy). Another sales person helped me set up my blackberry so I could start to use the Bluetooth option while our saleperson finished her paperwork. The dealership has an overall "Teamwork" attitude. Nice to see in today's business atmosphere!!

ForesterFan

Sep 7, 2013

This is the 3rd forester we have bought from this location. There were a lot to choose from so we found exactly what we were looking for. John and his manager made the negotiating and buying process very easy. We love our new car. Anyone looking for a Subaru should visit this group - you won't be disappointed,

NJ Subaru Owner

Sep 7, 2013

Last month we purchased our first Subaru. We worked with Jennifer and had a great experience. Her supervisor Bill was able to find the Outback in the color we wanted and have it delivered to their location We have had the car for a month now and love it. Best car buying experience yet.

HappyBuyer2626

Sep 5, 2013

Victory Subaru in Somerset was exactly the type of dealership that all dealerships should strive to be! I was looking for a specific Forester, and Vic the Sales Manager bent over backwards to find it for me. They are thoroughly professional in all they do.

cnj3000

Aug 21, 2013

I just happened upon this dealership (Victory Subaru) through an Internet search. I was looking for a particular color/option equipped Subaru Crosstrek and none of the car dealerships in my immediate area had what I wanted. Victory Subaru in Somerset, NJ had the car I was interested in. I made contact with the Internet Sales Manager Eric Cake and he went out of his way to confirm that the vehicle was both in stock and had the options I wanted. He was very personable and did not pressure me to come in. Because of his professionalism, I chose to drive about 40 mins to this dealership rather than continue dealing with ones located less than 15 mins from my home.When I got there, Eric greeted me in a genuinely friendly manner and turned me over to salesman, John Shin. John was a very friendly and sincere person who did not use any pressure tactics while I checked out and test drove the car. John was down to earth, sincere, and knowledgeable about the product. Because I was able to view and drive the car without distraction or pressure, I could really focus on the car and how it performed. I then sat down with John and began negotiating the price, terms, etc. (This is the first NEW car I ever purchased and the thought of how the process was going to play out was something I had always dreaded, but in a reasonable amount of time, I drove away with a new car, a great service contract, and a relationship with an excellent car dealership.)The next day, I contacted Victory Subaru about adding two body options to my car and was informed that because I had purchased the vehicle from them, I would receive a discount on the price. The representatives in the service department were very friendly over the phone and were very accommodating. I made the appointment for the next day.I spent several weeks researching different makes/models of cars, visited many dealerships, spoke to many different salespersons, and it was after visiting Victory Subaru that I finally felt comfortable making this purchase. Up until my visiting this dealership, actually "buying a car" did not feel "right".

ForesterJim

Aug 19, 2013

So happy with my "new" Forester. Jen and her manager took my trade and made me a great deal on a used car. The car was already in good shape but they detailed it inside and out before I left. The finance advisor did a good job of explaining my warranty options. Thank you to everyone there.

Laurelflower

Aug 19, 2013

I felt very comfortable there. Jennie was honest and didn't waste my time.

Rob from Rockaway

Aug 19, 2013

If you are looking to buy a Subaru I would recommend getting it from Victory! I was helped into a pre-owned car by a fantastic sales woman (Yeah I know, how rare is that!) Her name was Jennie. I would personally ask for her in person if I was you. She spent the time to answer all my questions honestly and never pressured me to a point where I felt I should just walk out like in a lot of other dealerships! I think she pretty much MADE my experience positive! Thanks Jennie for the great experience!

WRX owner

Aug 19, 2013

This was my first time buying a car and it couldn't have been better. I got a preowned WRX from jennie and I love it. They made the car fit my budget and their service tech was able to buff out a couple of scratches I saw on the bumper. When I asked to see the carfax, they showed it to me without a problem. The manager Vik personally came to me to thank me for my business. Great car and I love it!!

Sheila Grice

Aug 17, 2013

I was shopping for a new car with my daughter. We went to Victory Subaru and met Bill. He was a pleasure to deal with - no pressure, no haggling over price (we had done our research) and he knows his Subaru's. I would buy another Subaru from Bill at Victory Subaru any day. He is honest and down to earth. Ask for him.

nitnelav

Aug 5, 2013

Another very satisfied customer. They beat the best competitor's price. Bill Powel was very professional. Closing the deal went exactly how it should go according to what we have agreed on. No tricks, no gimmicks. Look for Mr. Powel of Victory Subaru and experience a very pleasant buying experience. No wonder my family members go to him for their car needs.

Denise and Tom

Aug 2, 2013

Victory Subaru was the easiest buying experience yet!! No pressure. Super fair pricing. Best trade in value given on my car. The people were all very nice and super helpful. Thank you Jennifer and Staff of Victory Subaru. I'd recommend you to anyone!!

AaF1218

Jul 23, 2013

Just wanted to write that this dealership is awesome. I drove 60+ miles to the dealership from PA for the purchase of my 2008 WRX STi. I was worried I was going to drive there for nothing. Since I don't have the best credit in the world, I had a co-signer help me obtain the car I wanted. They knew this before I arrived there. They treated no different than any other customer that came in the door. They helped me obtain the car I came to get. I was able to drive away with it the same day. They worked with me on my trade and the purchase of the STi. Everybody was very professional and curtious. My salesman, Joe, was great. Had a great personality and made the car purchasing experience easy. Eric, the Internet Sales Manager was fantastic. He had a smile on his face from the moment I arrived and the moment I left. He followed up with me 2 days later by phone and e-mail about how I'm liking my purchase. Not just Joe and Eric, everyone who I spoke with was very nice and easy to talk to. I read reviews about this place AFTER the purchase of the car. I did not want to go in with a bad taste walking in the door. It may or may of detered me from making the 60+ mile drive to Victory Subaru. But after being one of their customers, don't listen to the negative feedback you may have read. My salesman Joe was so busy the day I was in, he alone sold quite a few cars that day. So if this place is as bad as some may of experienced, I cannot see what they are talking about. It's not a big dealership, but they are class all the way. There is a Subaru dealership 10 minutues down the road from me, they are 5 times the size of this place and I hear more bad than good. I did not want to do business there, I decided to go to Victory. I wanted to thank everybody at Victory for the wonderful experience. The STi is great and I appreciate all the hard work you guys did to get me behind the wheel of the car.

Droyer

Jun 24, 2013

I want to say a heartfelt thanks to Jennifer for her being such a wonderful sales person,. I take this opportunity to congratulate her and would recommend Victory Sabura, to anyone who wishes to buy cars.

BarryStockwell

Jun 22, 2013

My wife and I bought a Legacy and are very happy with it. Jen P. was a great sales person and explained everything in detail. We weren't pressured into something we didn't want like many dealers do and the finance department didn't try to pressure us into an extended warranty like all those other dealers do.. It was a relief to buy from a place that doesn't feel like they are trying to screw you!! Highly recommend.!

Barry Stockwell

Jun 21, 2013

Victory was great! My wife and I bought a Subaru Legacy and we love it. The sales lady Jen was very nice and explained everything so it was easy to understand. The buying process was so quick and painless, unlike other places you go to. They didn't try to upsell us anything we didn't want and finance didn't pressure us into extended warranties like so many places do. Definitely recommend!!!! And ask for Jen P.!!

BP

Jun 21, 2013

I recently had a great experience with Victory. This is my 3rd Subaru and the buying process went very well at Victory. Jennifer P. was very helpful throughout the initial buying process and post purchase customer service.

ImpreZebra

Jun 21, 2013

I recently purchased a pre-owned Impreza from Victory Subaru. As a first time car buyer, Jennifer Piechota and the team at Victory Subaru worked hard to get the best deal for me. They found the best financing option and were patient and clear with the expectations. Thank you! Love my Subaru!

MAZDA/SUV/TRIBUTE

Jun 21, 2013

I recently purchased a vehicle from Victory Subarus, and the Customer Service is wonderful!

CarolynCampbell

Jun 20, 2013

I have never left a dealership with such a bad taste in my mouth. Typically, salespeople are friendly, knowledgable and take a sincere interest in your car needs knowing that you are going to be spending a lot of money with them. Victory Subaru is the complete opposite. Although Jennifer was very nice, the rest of the employees were just wasting time and being distracting during the sales process. The sales manager did not take into account any of my concerns with the used vehicle I was buying and gave me the run around. I did not appreciate their unprofessional attitude and rude demeanor; this did not make me want to buy a car there which is unfortunate because their prices are good, I am attributing this to the fact that they badger their customers and offer very little for a trade in vehicle. I urge people not to give them business and I hope Subaru gets wind of this and removes them as a dealer of their respected brand.

dkaragon

Jun 5, 2013

Purchased a vehicle from Victory Subaru. Had a very pleasant experience with Bill Powell. Never felt pressured, he was very knowledgeable, and we negotiated a deal to get the tires and wheels I wanted on the vehicle. So far service department seems good too but only have been there once!

Madhu C

May 3, 2013

I recently bought a 2014 Subaru Forester from Victory. Great price, excellent car buying service. The sales team did an exceptional job of taking care of everything. I would recommend Victory Subaru over any other car dealers in this area !!! Also, I would recommend Subaru cars to anyone who is looking to buy Japanese cars. Subaru offers all great features (AWB is in all cars) in their base models compared to the other Japanese car companies. Overall a great car buying experience, and highly recommended !!!

Robert

Apr 26, 2013

Bought a new forester great friendly staff. very very clean dealership. GREAT inventory cant wait to do business again. thanks everyone at Victory Subaru for the kindness and honestly that we the people deserve. i didnt feel like i was being sold something i felt like i had a choice you don't get that much anymore at car dealerships. Thanks again

millhouse

Feb 27, 2012

Buy here, and you are probably going to pay too much. Everything went fine until the issue of price was brought up; the salesman gave me a price (which was high based on Truecar.com), to which I countered with several price quotes from local dealers. I tried to explain that I was only trying to get a reasonable price, not the lowest. He got perturbed and told me that the quotes were meaningless, as was comparing percentage off of MSRP. He then told me that he had a tickler file of about 20 potential customers, and that there was no sales manager that I could discuss price with. He made it clear that he did not care about earning my business. My wife witnessed the conversation. I subsequently shopped around and found a great deal while having the best car buying experience ever. If you care about price, stay away and go to a Dealerrater certified dealer.

subarul2012rr

Feb 25, 2012

This is my 2nd Subaru purchase from Bill Powell and Somerset Subaru. Bill is extremely knowledgeable about the Subaru product and the buying experience could not have been better. I have also used Somerset Subaru for all of the maintenance on my Subaru's and their service department is top notch. For anyone looking for a new or pre-owned Subaru I would highly recommend that you visit Bill Powell and Somerset Subaru.