Vandergriff Chevrolet reviews

Cruz Molinar

Nov 10, 2016

Steve Bristor was professional and knowledgeable. He went the extra mile to take care of my cruze. I will definitely keep coming back! Ms Richardson was also courteous.

Linda

Nov 9, 2016

The people that helped me could not do enough to help me, they made it as easy as they could.Vandergriff Chevrolet is the place to go if you need help buying a truck or car. Thank you so much.

Dan mares

Nov 8, 2016

Great experience. Service done on time and well handled by service writer. Very courteous.

Lou Walker

Nov 8, 2016

Good, fast service Service Representative Damian Bristol friendly, prompt , efficient Did not have long wait.

Rich

Nov 6, 2016

Great sales staff and very smooth transaction. Well worth the trip.

DonM

Nov 1, 2016

I recently bought a used 2015 Ram 1500 pickup from Vandergriff Chevrolet, and feel that they are unwilling to follow up their verbal promises with action. From my experience, if you are purchasing a used car from them that has perceived problems, you should either make them fix the problems, or don't buy the car, because they wont do anything afterwards. The truck had several small dents in it, which I asked the dealer to fix before closing the deal. The sales manager on duty that night said that these were minor, and that I could get these done at a paintless dent repair shop for no more than $25 each. My response was that if they so minor, then why wouldn't the dealer take care of them? (The uninformed consumer should not be put in a position of having to guess about the cost of repairs. The dealership is more knowledgeable than the consumer, and should know this already.) To induce me to do the deal, they offered a $400 discount which they said "should more than cover the cost". I took their word for it, and closed the transaction, only to find out the following day that to fix the biggest dent would require repainting the entire fender, the total cost being more like $600 - $1000, plus me having to take the risk of the other vendor doing a good job. I suspect they knew this already, but misrepresented the cost to induce me to do the deal, which is also why the dealership didnt want to spend the money to fix it to begin with. I came back to the dealership on the second day asking them to help me out. I talked to a different sales manager, asking them to undo the deal, to which they refused. (Many dealers offer a 3 day return policy, but they do not.) He simply said I got such a good deal that I could probably trade it to another dealer and get my money back. If this were true, then why wouldnt this dealer take it back as a trade for what I paid for it, the same as he alleged another dealer would do? Instead he offered to check with their service department to try to help me out on the repair cost, but when I left the dealership no one ever called me back. As they say, "Talk is Cheap". This dealership is apparently unwilling to back up their talk with action.In conclusion, they misled me on the repair cost, and then refused to do anything meaningful to help out after the fact. Please do not let yourself be pressured by money into doing a deal with them. Either make them fix the problems or don't buy the car.

Beatrice Clark

Oct 31, 2016

I had my 2016 Tahoe serviced. Courtney was very professional. Will be back.

Anthony

Oct 28, 2016

MY morning started with dropping off two cars for oil change, just to find out one had two safety recalls no problem Damian Calendar jumped in with a few suggestions BAM!!! problem solve pick truck up the next day. With that being said "MY GO TO SERVICE REP" THANKS D

Mark A Wesley

Oct 26, 2016

I really think Vandergriff Chevrolet is a great place to get your car worked on and a great place to buy one.Thanks Mark Wesley

Powerup777

Oct 24, 2016

Major repairs fixed right. Oversight errors are taken responsible by the dealership. Cost a lot? Yes. Worth it? Yes, if you can't fix it yourself.

Mike Telford

Oct 23, 2016

Everything went smoothly, it looked like there were a lot of people getting repairs and the garage and parking was small. The the service guys seemed to be used to it and we're very accommodating

Nora kocian

Oct 19, 2016

Great service, totally satisfied, was treated with respect and consideration.

michaelmirza

Oct 17, 2016

At first i thought was very clod ,i am from nyc thereweare service orienten people.Here i had to navigate my self ,then it was ok.Texas has no maners tn the waiting roompeople were sitting with there shoes on the sofas i am dressed in a suit i picked some child urine ,animals .thatpart did not like told its cherovelte has to main that standard .Tho hurting on time hadto go home change my suit

Rebecca Dodenhoff

Oct 17, 2016

Our sales consultant was Trevor Elwood and he was fabulous! He was very helpful and worked quickly to put our deal together. He worked very hard to get us the best rates. The entire process was very easy and once we got to the dealership, he was ready with all paperwork and it went very smoothly! I would highly recommend him to our friends.

Tom Inabinet

Oct 12, 2016

My service manage Cody is the best I've ever dealt with bar none. Had a Toyota Tacoma for 10+ years and switched to the Chevy Colorado. Great customer service. Really take care of you and work with you on what is the best time to bring your car in. Even got a loaner car which makes it easier on me with my work schedule as a teacher. Work done on my car is reviewed before and after, including price. No surprises.

Mike Stephens

Oct 11, 2016

I am really happy with the service I get when I come there. My biggest complaint ishow hard it is to find someone to help with the service. There should be someone togreet customers as they pull up to help direct the flow. It is very confusing when aperson comes for the first couple of times.It would make the experience a 5 star instead of a 2 star.

Richard Garcia

Oct 10, 2016

The customer service was exceptional and the sale representative was courteous and professional.

Darrell Nalley

Oct 4, 2016

They did a great job servicing my Tahoe. Scott in service was great. He kept me informed throughout the time my Tahoe was there. Thanks You

NGD

Sep 30, 2016

The gentleman whom i dealt with was friendly and professional

Matthew

Sep 26, 2016

Great and timely service of recalls for my truck, I dropped it off late in the afternoon and picked it up the next day.

Barbara

Sep 25, 2016

Service came out quickly and was very pleasant. Quick checkout with Skylar. And my car was easily accessible.

Piano Me

Sep 25, 2016

In and out quickly friendly listened well to my part about the seat belt dealership close to my house I expect great service that's what I got

Judy Clemence

Sep 21, 2016

Always great service and Courtney in the Service Department is great!!

TyMichelle

Sep 21, 2016

This was the second time Chase has sold me a car and he's amazing! Definitely my favorite car buying experience. Always recommend people to buy here.

Kyle

Sep 19, 2016

I usually feel like I have to bother someone to get someone to take care of the reason for my visit.

Lisbeth Rodriguez

Sep 18, 2016

Justin higgins was my sales person and i couldnt be happier with my experience. I explained my needs and he found exactly what i needed while staying within my financial needs. He listens and cares which is why i highly recommend going to him. He was patient as i made my decisions and didnt hesitate to listen to my concerns.

Irene Fiorito

Sep 17, 2016

Service was completed when they said and car looked great.

Rik E.

Sep 16, 2016

When the service advisor comes to get you instead you having to hunt him/her down, you know the customer service is great. Not pleased about the number of recalls on my truck, but at least waiting around can be done in comfort.

chevycustomer40

Sep 15, 2016

My first experience with this dealership and it was a good one. My salesman was very helpful and answered all of my questions. Got an awesome finance deal and more for my trade in. Will be back for my next car.

Jo Ann L Clapper

Sep 14, 2016

Battery went bad. Vandergriff's replaced it in no time. No hassles. Great people to work with.

Rene

Sep 14, 2016

It was excellent! Sales guy (Chase )was not pushy the guy from financing was really helpful and nice all the paperwork was done quickly , the overall experience was great

Laurie Berryhill

Sep 7, 2016

Our experience with Vandergriff Chevrolet was wonderful. Our salesman Gary was just great!It was the best car buying dealership we have ever had. Everything went smoothly.This was not the first time we purchased a car from here. We bought our first truck in 2012 & also had a great experience that is why we came back! Thank you so much for your help Gary!!!

Gilberto Hernandez

Sep 5, 2016

The salesman Mr. Roger's did an excellent job in his selling skills. He was also very professional and showed a caring atttiude.

Lindsey Modawell

Sep 2, 2016

Great customer service! The staff was attentive and made the process so easy

Bob Lawler

Aug 30, 2016

I called and made an appointment for noon to have my oil changed and tires rotated. I arrived at 11:55, was immidiately greeted and escorted to the lounge area. At 12:26 the Quick Service agent (Courtney) informed me the car has been serviced. Wow, in and out in less than 30 minutes.

Tah2015

Aug 29, 2016

Took my 2015 Tahoe for A/C maintenance, and found some other things needed attention. So they took care of it all without hesitation.Service mgr took a look, approved and my Svc advisor for the ball rolling ASAP.

Sherry

Aug 28, 2016

Vandergriff Chevrolet is a class act. They found the car I wanted and color. Randy Riley did a super job. This was my first time of working with them but it won't be my last. I walked away completly satisfied. Super customer experience. Totally recommend this dealership.

Apontus93

Aug 28, 2016

Got my first car and loved working with there team. They tried as hard as possible to get me the lowest rates and costs they could and made it work within my budget while getting me an almost new car! Recommending all my friends looking for cars to them

captron#1

Aug 26, 2016

took my truck in for some recall work. Audra Hoffman took care of me and I was very happy with her service as well as the timely manner the repair was completed in. Great job.

Joe Carrion

Aug 23, 2016

Excellent service I will consider them for my next car purchase. It was definitely worth the drive from Plano to Arlington.

Linda Lawrence

Aug 23, 2016

Short wait, great service with a smile. Love it. I was in and out in no time.

Amanda Auvil-Dhakal

Aug 17, 2016

Cody was the one the helped me and he was great! The process was very simple and easy. Great customer service. Very helpful. The guys there where very friendly.

Cody

Aug 15, 2016

Just kept car a little long did not have parts when called in for recall

Chevycustomer

Aug 14, 2016

Let's see, I made an oil change appointment two weeks ago for a Saturday (8/13/16), and was offered a free car wash. I mentioned I had other issues and was told to wait until I showed up to schedule service for those issues. When I showed up (30 minutes before my appointment) I was told that my assigned service rep didn't work Saturdays, and was sent to 3 different service managers before someone agreed to work on my vehicle that day. Then they told me they could only do the oil change, and couldn't work on any of my other issues that day, since I hadn't told them about it in advance. Argh. My loose bumper would be a 3 day wait, and my A/C issue would be a 14 day wait. And they had no loaner vehicles, so I would have to miss at least one day of work for each issue. I was told neither issue would be covered under warranty, and would cost $109/hr labor plus parts. Why bother having a warranty? So I went to the waiting area. All the chairs were full so I had to stand. No trash can, dirty restroom, no charging port or electrical outlets, no ice machine, very basic. One of the smallest waiting areas I've ever seen. They did have 2 computers and wifi, and a TV with no way to change channels., and 2 vending machines. Writing this review from their waiting room. It's going on 2 hours so far for only the oil change. Let's see if they wash the car with a loose bumper.

Adwoa Owusu-Ansah

Aug 13, 2016

Loved my purchase & left very satisfied with the customer service. Jesus was great & all the other employees were really nice as well!

Sharon Wenze

Aug 11, 2016

Have purchased my second new car with vandergriff great service

Gloria Cook

Aug 9, 2016

Five stars to your company the salesman was very friendly good sales skills I would see him again the whole process went well would recommend a friend family worked for General Motors and has always driven GM cars

John Onderdonk

Aug 7, 2016

Mahmoud Awadi (Fleet Sales Manager) and I had an immediate connection which made the entire sale discussion go very well. He is a very interesting, knowledgeable and engaging individual. Similarly, Ed Haynes (Finance Manager) was also very helpful in completing all the financial information.

Chasman706

Aug 6, 2016

I absolutely love my new Tahoe. Drove in from Florida to visit family and pick up a truck I found online and was super pleased with the service I received from this awesome team. This has been my family's dealer for some time now and they continue to excel at pleasing us. Thanks!!!

BILLY Scott Jr

Aug 4, 2016

I was very pleased with the type of service received.

Danna Eller

Aug 4, 2016

The Service Rep, Jason had our issues taken care of promptly, Thanks

Jeffrey King

Aug 4, 2016

Outstanding service and great people. I was completely satisfied.

Maureen Larnard

Jul 31, 2016

Our Service Advisor is Scott and we have always had great service from him.

Walter littlejohn

Jul 31, 2016

All the way from the Top of Service Manager to my representative Courtney everyone was helpful, it is a friendly place to do business with. Everyone seems like they take ownership and are genuine about what they do. True Professionals.

Kimberly70

Jul 30, 2016

The experience was great and the staff was friendly. The buying process was quick and easy. Will definitely recommend to friends and family. Love my new Traverse!

JTG

Jul 24, 2016

The staff was friendly, professional and fast the service agent Cody helped me by keeping me well informed of the status of my truck, I really enjoyed being able to make an informed decision. Thanks Chevy staff

Tracy Caywood

Jul 24, 2016

My experience was very good. Wish they could have done some of the paperwork online though.

Janie Tate

Jul 21, 2016

Mahmoud and Chris were very helpful, knowledgeable and personable. Answered all my questions, made sure they took the time to make sure I didn't have any questions left. I am very happy with my purchase, Thank you!

juansalmen

Jul 19, 2016

Great experience i had with vandergriff chevy. I will recommend to my family and friends. They treated like one of their own. Thanks for mu new chevy traverse.

Crystal Espinoza

Jul 16, 2016

Jevon Dorsey the finance manager and the sales manager were great . Thank you all for your kindness.

Bill

Jul 14, 2016

Found a car on their website, drove my trade-in over there, not really expecting to have it work out. They were more than accomodating, even though I didn't have my title and forgot to bring a check with me. ( I know that seems stupid.) Trade-in value was right about where I expected, so no problem. Mark G. did way more than a guy should have to!

connie earl

Jul 12, 2016

Timely and professional. I have been coming to V. For a long time and always good experience, much due to Charles being my service contact.

Chris Perry

Jul 11, 2016

Always a great sales experience, 4th vehicle in the past 4 years. We will be back.

Picky Car Buyer

Jul 9, 2016

This process was very quick and easy! We got exactly what we wanted and the payments were lower than we'd hoped for! Love our new Traverse!!!!

Jake

Jul 9, 2016

Freemon Zephier was really helpful. He made my car buying experience a really good one. If you want to purchase a vehicle for a great deal stop by vandergriff in Arlington I recommend it. Thank you all for the help with getting me the truck I have always wanted.

Hooter

Jul 1, 2016

I have been coming here buying vehicles for years 5 trucks and 4 card Awadi is my sales rep. And he does a very great job . He is the only one I will deal with . I send people to see him about buying a new vehicle. I have no bad complaints . Y'all do a really good job .

Michael. (Hooter)

Jul 1, 2016

Every time I come I'm treated really great . Awadi takes great care of us. He is the only one that I will deal with . I have bought 5 trucks and 4 cars so fAr . Y'all have a really great staff .

Judy Lonteen

Jun 29, 2016

I went in knowing what I wanted (was buying a car for my husband for our anniversary. I told Alfonso what I was looking to get and how much I wanted to pay - and what my trade-in was. I was able to get what I wanted, and only had my husband in the dealership for about an hour to get paperwork done. Overall - everything went great and I was please - my husband was thrilled!

Moran

Jun 29, 2016

Fast and friendly staff made an appointment online to meet with salesperson he had the car washed and ready to go when we showed went on test drive and bought the car

Marianne van Doeland

Jun 28, 2016

I am very pleased with the service received at this dealership. Not just this visit, but every time I go there. Cody is very friendly, helpful and professional.

JV1974

Jun 26, 2016

I took my 2007 hhr for service, Brandon Allen took very good care of me and kept me informed of the progress of the repairs. My vehicle was repaired in a timely manner and I am very satisfied with the repairs. True professionals.Thank you, Jorge Villanueva

Martha

Jun 24, 2016

Went in to buy another used car because the one I had purchased just over a year ago at this dealership was giving me too many problems, had to take it to get repaired & services too many times, I was getting worried that once my warranty would be gone, I would have more issues with it. I decided I just didn't want that car anymore, so I went to see if I could get another used car, one that works. The salesman, Juan helped me along with a supervisor get into another car that I can afford payments. Thank you for helping me.

Kimberly jones

Jun 21, 2016

Damian was very pleasant and helpful first time I saw and met him was pleased

Steve eisele

Jun 19, 2016

Great people and service. I walked in knowing what I wanted and the people there made sure I got it

Joshua gilly

Jun 15, 2016

Joseph was great. I walked in without him knowing a thing about me or what i wanted. And he grabbed some keys and let me test drive. 2 hours later im driving home in a brand new truck. The finance lady was great to (domt remember her name). Didnt push extras and warranties down my throat super hard like some dealerships. Very knowledgeable of products and their detailed. Bought the 100,000 mile warranty for a few extra bucks a month. Very satisfied with my expirience.

Rebeca Benavidez

Jun 15, 2016

Every single associate are very helpful and nice, they explain every single detail about your Chevy,they are very helpful when you need a part or tires.

Chris & Cherry Johnson

Jun 14, 2016

Service was great. Daniel is professional and helpful. Great place to buy and service cars. I will continue to buy from the dealership

William

Jun 14, 2016

Great service and excellent repair. Will use them again if the need arises.

Sarah Dunn

Jun 14, 2016

I love my recent car I leased from vandergriff and the car I purchased before from Vandergriff. They have a great service department and friendly staff

Lauren Schirmer

Jun 13, 2016

Daniel was great. Actually everyone I spoke with was courteous and helpful. Definitely recommend.

Matthew

Jun 13, 2016

This was my third time buying a vehicle from Vandergriff Chevrolet, it was even more enjoyable than the last visit...

Robert Wallis

Jun 11, 2016

This recall type of service. All went well with no problems.

marlene barrow

Jun 9, 2016

great service for tire repair. very courteous and fast on repair. enjoyed looking at new cars while we waited.

Brady Blevins

Jun 8, 2016

The service manager, Daniel Higgins, did a great job facilitating the repairs on my vehicle. The greatest frustration is the process. I do not understand why you would have an appointment and drop you car off four days before a mechanic actually looks at it. My car ended being at the dealership 11 days when it probably should have only been there three to four. Overall, the car was repaired and everything met my satisfaction but it took way too long to reach the end result.

Jennie Carrol

Jun 6, 2016

I was very satisfied with the customer service I received. They kept me informed about the process while I was waiting.

Kim Moore

Jun 6, 2016

Service was good and customer service was excellent.

Bryan H.

Jun 5, 2016

Travis was awesome, as was Chris in finance. Everything went smooth and relatively quick. I would definitely recommend these individuals as well as your dealership.

Myron Matlock

Jun 4, 2016

The overall experience was excellent. Treated with respect.

Rosalind

Jun 3, 2016

Scott has always been good with my vehicle and I am glad he is back.

larry

Jun 3, 2016

WAS WAITED ON QUICK WAIT TIME WAS WHAT THEY TOLD ME.EVERBODY WAS FRIENDLY VERY PLEASANT TO WORK WITH WILL RETURN AGIAN STLL HAD TIME TO GET LUNCH

Ramsey Porter

Jun 2, 2016

Highly recommend if you're looking for a Chevrolet vehicle go to vandergrift Chevrolet big thumbs up.

Lorraine Vacanti

May 30, 2016

Happened to get my car there early and they fixed it early. Was done in 1 day and I appreciate it.

Jfrederick1277

May 28, 2016

We went to purchase a new vehicle today and had superb service from Travis and Ed. I would recommend this company to all my family and friends.

Sandra Hale. (Sandy)

May 22, 2016

I always have had a great experience at Vandergriff and I love being a part of this family. I have had two SUVs from here and I will continue to do business with you there. Thank you so much. I really appreciate it.

Mary Klothe-Wray

May 20, 2016

The salesperson was very knowledgeable and explained everything. The slow part was the finance department.

Lili

May 19, 2016

Service was good - Receptionist was not rude but not friendly either.

Patricia Wilson

May 17, 2016

I have purchased many cars and have dealt with salesmen who are extremely pushy, they also have you sitting at the dealership half the day. My experience with Vandergriff Chevrolet was just the opposite! I was greeted by a very kind and knowledgeable sales consultant by the name of Roy "Rogers" Simpson. This was my first time purchasing a brand new vehicle and I was a bit nervous. Roy was very patient with me and had an answer to all of my questions. He remained patient, as I changed my mind about the first car that I "thought" I wanted. I was very pleased with the whole experience and I was in and out in no time. Smiling as I drove my new Chey Cruz all the way home!

Frank

May 16, 2016

The time was very short doing the oil change and fuel cleaning. It is in proving.Thank you. Frank

Michelle

May 16, 2016

I'm not a fan of buying from vandergriff Chevrolet, they make you talk to 4 different people to simply purchase a new vehicle, the process takes all day, and to get an appraisal it took me 2 days to get the amount, I had to call them multiple times to get my appraisal on my trade. Then when I decided on my new vehicle k had to talk to multiple people to complete my sale. I don't like having to spend all day at a dealership when I know the sale can be completed with a couple of hours. But their service department is one of the best dealerships I have worked with. Always taken great care of my needs with no questions asked!

Natalie2016

May 16, 2016

The new 2016 Chevy Malibu I recently purchased has been driving nice and smooth. I enjoy the peace of mind the fellas at the dealership helped me gain and the services the dealership offers. Freeman took care of business and had a lot of patience with my indecisiveness.

hrudy19

May 14, 2016

We bought a GMC Acadia with the purchased service plan through GM. We had issues with Vandergriff Toyota in the past and we're leary of the Chevy side. We bought it in Dallas but it was ready for an oil change and other services, so we called ahead to the service dept to make sure there were no issues. My wife spoke Jeffrey at the service dept and explained what we had and needed. He assured us no problem and if brought it in before noon he'd have it out for us by 5. My wife asked if we could ask for him and he responded with no as it is very busy there today. I should've seen that warning sign. We take 2 cars from our home to drop off the car and did so with Skylar. Had the same conversation with her even left the prepaid service book on the car, they said they would get it done but did not know a Jeffrey at this location. We left and about 40 mins later they called back saying they couldn't honor the service agreement that was through GM because they only service Chevy. She was giggling during this phone call, I might add. We asked to speak to service manager, was on hold for another 5 minutes before the immature and unprofessional Skylar came back on the phone saying again they don't service GMC only Chevy. Manager was too busy or didn't care to take 2 minutes out to explain or try to figure out a solution. Like I said before warning signs were there and I should've known better but just confirmed my lack of respect for this place

Earl Green

May 13, 2016

I came In for a car and got what I wanted . I will be back with my family and friends

MR. Manriquez

May 11, 2016

I had another great experience and all my expectations were met. I had the supreme service quality check wash and it was great. Very satisfied!

Garrett Baas

May 9, 2016

The only thing bad that happened was I forgot my own information in my now old car, they were very friendly and it worked flawlessly besides my own unpreparedness.

Doris J

May 7, 2016

Monty Woodruff was my sales rep. He went into great detail explaining all the features on my new Cruze. I will certainly refer my friends to visit with Vandergriff Chevrolet and Monty!

AJ Aguilar

May 4, 2016

Getting to a price for an employee was challenging. I will share my experience with others to ensure they get a true employee price if they decide to use Vandergriff.I will recomend the dealership with a detailed explination of the buying process.

Shane Lee

May 3, 2016

Excellent and fast service. Friendly atmosphere and customer service from all.

Steve Scaramuzzo

May 3, 2016

Fast and friendly service. Great waiting area free wifi and coffee.

sharla

May 2, 2016

Everyone one was fast and friendly. Novrun around.

Flash Dad

Apr 30, 2016

That old school "friendly" professional service. Customer Service employee Brandon Allen seems to care more about my truck than I do, all the time considering my financial state and desire to keep FLASH (truck name) running and looking his best. The entire Service team work so well together. I'm glad I purchased my new truck from Vandergriff Chevy, they know it and seems determined to keep me that way -glad!

John Fisher

Apr 25, 2016

Super fast, friendly staff! They got me in & out quickly with no appointment! Skiler was my service advisor & she was amazing! It's great team members like her that will keep your customers coming back again & again!

Rosalyn Walker

Apr 22, 2016

Great experience! Rodolfo was amazing! Still need a couple of minor repairs

Steve Eilts

Apr 21, 2016

Quick Service Adviser was great, the 2 hour wait for just an oil change was not great. Last couple of trips to Quick Service have ended up in over 2 hour waits. It is understandable if other repairs/maintenance are being done but just getting an oil change 45-50 minutes max especially in "Quick Service" I'm sure there is a skeleton crew on Saturdays but Im sure it is also one of the busier days of week. I guess things have changed a little since we bought our 1st Tahoe in 2003. Just an observation, still a loyal Vandergriff Chevy Customer

Ken Henderson

Apr 19, 2016

Service rep Jason was very professional and went above and beyond my expectations. Besides dropping my new truck off for regular service, I also had an issue with a plastic fastener in the gas cap area which had broken off and causing my problems every time I refueled my truck. Jason listened to my complaint that maybe the part should be made of metal instead of plastic so it would not break so easily. He then checked to see if the part could be replaced with a metal fastener. When he determined that was not possible he then promptly located the part in stock and had it replaced before my oil change was completed. I believe that is going above and beyond for his customers. Excellent service and experience.

Susy Saldivar

Apr 19, 2016

Great service, delivered my vehicle when promised, kept me informed through the process, very professional and polite.

Steele

Apr 19, 2016

Radolpha Ramirez was exceptional with above and beyond customer service . I felt my sales rep wanted to serve and assist my needs to complete satisfaction. I work for GM assembly I traded my 2004 envoy and purchased the 2016 CURZ. I love my experience and will continue my future business with Vandergriff Arlington . Thanks

leah7

Apr 11, 2016

It was an awesome experience! My brother referred both my husband and I to Monty Woodruff. He was absolutely wonderful and took such good care of us. He got me into my dream vehicle 2016 Chevy Tahoe.He went above and beyond for us to make sure we were getting everything we wanted. He didn't have that salesman attitude and that's what I really loved about him. Everyone there was so friendly and helpful. Thank you so much Vandergriff Chevrolet!!!

supergirl45

Apr 7, 2016

Vandergriff Chevrolett in Arlington,Tx was Great no pressure,Sales Person , Earl very nice and Austin for financial was great,very profesional.The only problem am still wearing for my car keys is already 3 days and am still wearing,hope today they call me.

W stermer

Apr 6, 2016

Got an online appointmentGot there on timeGot spotted by my service repGot oil chg and tires rotatedGot checked outGot outta there in an hourGot impressed by the assembly line of hail damage repairsI got a good experience his time.

Christy Wright

Apr 5, 2016

Damian was very pleasant and professional. There was reading material in the lounge. The television was on and the offered WiFi. They had a coffee station. The cashier was friendly and helpful.

Doris Pace

Apr 4, 2016

The processes is smooth and the staff is very friendly.

Kristine

Mar 31, 2016

Leila was the nicest person ever. she made it extremely fun to buy my car very informative. She personal walked me through setting up certain features and other thing with my new car. Her personality sparkled . She was very knowledgeable of the care and services at Vandergiff and was able to walk me through what i was getting in service as well as with my car.

Avalonguy

Mar 31, 2016

Our Salesman Obed was great and he did not pressure at all. The Finance Guy, Jesse, was also great. He fully explained everything to my wife and me.

Vinod Shah

Mar 30, 2016

Mr.Jevon Dorsey is a great sells person and he is the best in talking and great customer services he provide to me. Keep this great employee.

mydaughtersnewcar

Mar 29, 2016

I'd been shopping for days and stopped in to look at the Chevy Sonic's for my daughter. I met Mark and he helped me choose just the right certified used Chevy with fairly low miles for her. The only thing I wish we could have done a little differently is allow me better use of my "waiting time" in between choice of vehicle and final paperwork. I won't get those two hours back but at least my daughter has a reliable car. Thanks!

joeldeman76

Mar 27, 2016

Do NOT buy a preowned Certified car here. I bought a 2015 Malibu in October and the timing jumped on December 30th. They said they saw "signs of water damage" and I needed to get my insurance company involved. The insurance company come in and ran all these test. The air filter was brand new so no water entered it. There was no water in the oil, and they paid for a third party forensic expert to come out who also said there was no water damage. Vandergriff refuses to pay under warranty even when they know there was no water damage. and said that I had to bring in the service loaner the same day or be charged after my car has been in the shop for 3 months. The service guy, Brandon Allen has been very unprofessional calling the insurance people dumb, and saying the forensic experts were as stupid as his car runners. They still have not fixed my car so I am getting a lawyer to sue. I repeat, DO NOT BUY OR FIX YOUR CAR HERE. Very unprofessional and typical car salesman attitudes.

Rac

Mar 24, 2016

Your car wash Wes Bad.Car look better before the Wash.

falcon20

Mar 24, 2016

Had a wonderful experience, especially with Dante, our sales guy, he was thorough, informed and has a great sense of humor, it was the perfect experience and would remcommend Vandergriff Chevrolet to anyone looking for a GM product.

morgan Teel

Mar 23, 2016

Great customer service. Royse (salesman) and Austin (finance) was awesome. Couldn't ask for better people.

William H. Edwards II

Mar 23, 2016

only went to "look'.. there was a lot of haggling on price, trade-in value, and interest rate, but we managed to work out a deal in which i bought a truck and vandergriff sold a truck..

Kenneth

Mar 22, 2016

Professional service. Had my car repaired and I was pleased with the experience and will return.

Howard White

Mar 20, 2016

I like the truck I bought but it isn't the one I wanted.

TRUONG NGUYEN

Mar 18, 2016

The Dealer is bad sevice.I just bougth new car.at dealer ...but ..never and never again...

Happy new owner

Mar 16, 2016

After the unexpected demise of my vehicle, my husband did a lot of online searching and felt I would be happy with a new Chevy Malibu. We went on a Sat evening and test drove several cars. Our salesman Monty Woodruff was extremely knowledgeable, friendly and helpful. It was not high pressure or difficult. After discussing payment options, leasing and asking a ton of questions, he came back with the perfect price and payment terms first time! I left that night with my car.

John

Mar 16, 2016

Great attention to what I wanted. The sales rep understood what my demands were and he wouldn't stop until I got my way.It's nice to have him on my side instead of worrying about the commission. Definitely recommend buying your new vehicle at Vandergriff Chevrolet.

Amy

Mar 15, 2016

2 new cars purchased here. I am a very satisfied customer.

David Suarez

Mar 15, 2016

The service team at Vandergriff Chevrolet is outstanding. Making an appointment was easy. I drove right into service bay on the day of my appointment and was helped right away with no waiting. I was given a loaner to use while my truck was being serviced. As soon as they were done they called me to pick up my truck the same day.This is the kind of service I expect from a top notch organization. Kudos to the Vandergriff Service team!Sincerely,Silverado Owner

Gary Roberson

Mar 15, 2016

I always have a good experience at Vanderdriff. The service team is knowledgable and professional.

Kenneth Echavarria

Mar 15, 2016

I appreciate those at Vandergriff for making my purchase quick and easy.

Mark Burnett

Mar 15, 2016

Everyone was very helpful. I'm always skeptical and nervous going to a dealership but as soon as I parked my car and got out there were people asking me if they could help and pointing me in the right direction of where I needed to go.

Mercedez Carr

Mar 15, 2016

Salesman, Obed Marquez, was very helpful, patient, informative, and friendly during my car buying process. I am very satisfied after purchasing my vehicle. Thank you Obed!

Q.Lewis

Mar 15, 2016

Fast quick service. Service advisor was very nice and cared about customer cares.

Rachel

Mar 15, 2016

Everything and everyone was awesome. We did have to wait a little bit to sign the papers because everyone was super busy but as to be expected with the amount of people that were there.

Roger Brown

Mar 15, 2016

Service and price very good and timely. Service advisor was excellent. Understood the issues and got them fixed.

Steve A. Harless

Mar 15, 2016

I can not really express how helpfull the Service Department has been in my attempt to solve a problem with my Camaro SS RS. The Service Manager personally researched the problem, and gave me written instructions on how to bring one of the systems that continued to show "not ready" when attempting to get the car to pass inspection. Unfortunately the solution was not found, and it was determined that I would have to take the car to a trained Tuner, and Randy Pascal even found one that he felt could solve the problem, and I have an appointment with that shop tomorrow morning. Even though the Svc Dept was not able to solve the problem, they did take care of a GM recall on my Camaro while it was in the shop. Also, I was given a ride home after bringing the car to the Svc Dept, and I received a ride from my home back to the dealership when the car was ready to be picked up. Thank You Vandergriff Chevrolet for your excellent service. Steve A. HarlessCol. USA (Ret.)

Steve Gaston

Mar 15, 2016

The best car buying experience I have had. Thank you. Byeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.

Tanesha gobert

Mar 15, 2016

Dante was very helpful. I described the car I wanted and features and he quickly view the inventory for the car I was searching for.

Crystal Wells

Mar 13, 2016

My experience was beyond expectations. It was fast. My car is amazing and everyone in the dealership treated me wonderfully.

Steve Brown

Mar 13, 2016

The service department was great, answered all my questions and made sure I was able to get a loaner vehicle until mines was fixed. Fast and friendly service

JIMMIE BRADFORD

Mar 6, 2016

I have purchased a lot of trucks in the past but this had to be the best service yet. All of the folks there are so nice and friendly and helpful. They are very caring and know their job very well. The customer #1 Without the customer you have no job ! My salesman Mr. Freeman Zephier was so nice,helpful and friendly. Mr. Freeman has to be one of the best salesman that, I have ever worked with on my truck purchases. I feel like they gave me good deal on my trade in and purchase. Mr. Jerad McCarthy worked with us to make sure that we were a satisfied customer. He went above and beyond to meet all of our needs. All of the people in the sevice dept are so helpful. Mr. Chris Beck was great on setting up the financing on my truck and service plans. Therefore Vandergriff Chevrolet is my new dealership !

Lita

Mar 2, 2016

Excellent experience purchasing my first brand new vehicle!

Gloriah212

Mar 2, 2016

My salesman, Freeman, was very helpful in my selection. He really tried to make my buying experience quick and informative. The experience was my first time to buy a car without my husband. My husband is in a nursing home.

Chauncey

Mar 1, 2016

Cody is just amazing and very pleasant. I love how professional and courteous he is! You should totally clone him and the phone receptionists who clalled to keep me posted about my car!

Cherrie Ross

Mar 1, 2016

Brandon my service advisor was excellent!!! He took really good care of me.

Hidalia Myers

Mar 1, 2016

We always enjoy our experience with the employees here . Charles in service is excellent and caring.

Richard Morris

Mar 1, 2016

Service and facilities continue to be exceptional.

SweetLeroy

Feb 29, 2016

First time purchasing a vehicle from Vandergriff -Chevrolet, my experience was "EXCELLENT".Don was very friendly,patient and professional.He showed me each department, Answered all my Questions in a professional way. I LOVED IT!!

Ray M

Feb 27, 2016

I purchased a new truck in Houston and after being a Vandergrift customer at a different brand lot, I transferred my service to Vandergriff Chevrolet in Arlington, TX. I scheduled an appointment for 9 am arrived at 8:45 am. It really didn't matter that I had an appointment because, they just took customers as they came. I was advised it would take three hours for my first oil change and tire rotation. Really! I received a call three hours later from Chris advising me they could not find the tire lock key. I told him it should be in the vehicle as the truck was new and the tires had never been taken off. He told me they looked everywhere and couldn't find it. So after waiting half the day, I picked the truck up minus the tire rotation and headed out. After leaving, something told me to look for myself and upon lifting the rear seat I find the key still tie wrapped to the jack. Really! I called to speak to Mr. Williams to advise him of the issue and all he gives me is excuses. Big mistake for he could not have cared less. ! I will try to find another Chevy Dealer or maybe a GMC dealer who cares about the Chevy customer. Maybe it was because I didn't buy my truck from them. Now I know why.

David Cardenas

Feb 26, 2016

Great experience! Salesman was very knowledgeable and friendly. ..

steph

Feb 26, 2016

GREAT DEALER SHIP PEOPLE WERE VERY FRIENDLY AND OUR SALES PERSON RODOLFO WAS VERY HELPFUL AND KNOWLEDGEABLE

Jeff

Feb 25, 2016

Dontae was fantastic...... Extremely polite! first time we have actually had a sales personal answer every question that we had asked without making us wait around and him go ask!!! (That is Huge) All around great guy!!!! Finance department was friendly and did a great job as wellWe will be back for out next vehicle................... thanks,

Amanda Holmes

Feb 24, 2016

Went in for oil change always great service by Damien (Quick Service Dept.) very helpful.

Clemente Morado

Feb 24, 2016

I was able to have two of my vehicles serviced the same day which I was not expecting they gave me an hour and both were ready by that time

Kimberly Staple

Feb 24, 2016

From the very first phone call to the follow up call 2 days after purchase, my experience has been excellent. Vandergriff believes in complete customer satisfaction.

John (Mike) Cozad

Feb 23, 2016

Buying our 2016 Malibu was an enjoyable experience. Ron is an excellent sales person and is very knowledgeable of the vehicle's specifications. He is truly an excellent car person and answered all of my questions and more. Thanks.

Sam Boggess

Feb 23, 2016

My visit to have my oil change was great! My service advisor was awesome and very clean place.

David b. Maldonado

Feb 18, 2016

Excellent service, mr. C. Cortez went above and beyond on meeting our request/wants, mr. Moncevias explained all our options thoroughly, and all coverages that made very happy with our purchase

Frank Thomason

Feb 17, 2016

The moment I arrived at the dealership I was in the hands of an experienced sales staff that treated me terrifically. Mr. Woodruff was a pleasure to work with and I couldn't be happier with my new truck.

Mark Beckett

Feb 17, 2016

everyone goes above and beyond to be helpful and make sure that i am completely satisfied

Vmeredith

Feb 17, 2016

The people that work at Vandergriff are really top notch, I have always gotten exceptional service and treatment

An Avalanche owner

Feb 16, 2016

Prompt. Courteous. Every aspect was done as they told me it would be. My truck is running smooth again! Thanks, Vandergriff!

Donna R.

Feb 16, 2016

The wonderful service started with Chris Caldwell in the Service area......He worked diligently to get me in and have a specific loaner (nothing big, I'm short and have a cane).......Service kept the car for 5 days but could not find what was determined to be a very small evap leak. I was assured there was no danger and keep on driving. His team also did an oil change and cleaned & vacuumed my car. The car I drive is a 15 year old Saturn that just got 52, 000 miles. It was my 3rd and last Saturn but as long as it keeps running well and the wonderful folks at Vandergriff can keep taking car of me, I'll hang with it a while longer. Mega Kudos to Chris and his team and also to April Youngblood and her team !!!!!!!!

A very satisfied customer!!!!!

Feb 15, 2016

Daniel Higgins was just truly outstanding in making sure I was completely satisfied with the service he provided at Vandergriff!!! He was trying to have his lunch and he stopped eating to address my questions and informed me of everything I needed to keep our car running smoothly. He gave me a great loaner while my car was being repaired. You have a fantastic employee in Daniel which we the customer really appreciate. Shows that you car about us!!!!

Daniel Pearson

Feb 15, 2016

Everyone was amazing and treated me very well. I would recommend the dealership to anyone I know. My salesman www great and went out of his way for me.

Gregg Coplin

Feb 15, 2016

Satisfied, no complaints with services provided by service department at Vandergrift Chevrolet

James Gardner

Feb 15, 2016

Treated very nice and speedy. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Mark

Feb 15, 2016

As always, exceptional service by the men and women of Vandergriff Chevrolet!!! I've purchased many vehicles from them and will continue to go back.

sherry

Feb 15, 2016

this is the first time in a long time that service was done in a timely manner. Damon Calendar was great.

Steve Malone

Feb 15, 2016

Efficient & timely work to handle my recall need. Thank you.

Tina

Feb 15, 2016

This was my first trip to Vandergriff and was greeted very professionally and courteously by Daniel Higgins. My car needed to be repaired and he first explained the process then all of the repairs needed and was very helpful in answering my questions. He also got me on the loaner list and I had a very nice vehicle for the week for which I am very thankful. I had hoped to build a good rapport with Vandergriff and my experience here has done just that. Although I did not buy my used Chevy vehicle through this dealer I will do business with them in the future. Thanks Vandergriff.

James

Feb 14, 2016

Travis and Angela were great very enthusiastic, informative, and straight to the point. I would definitely recommend anyone looking for a chevy to check out vandergriff.

Rich M

Feb 14, 2016

Great selection of vehicles to choose from. Purchases a service loaner as new with full warranty that had a significant discount. Great value for the Camaro I purchased. Will be back when I am so n the market for a new truck.

Joe

Feb 11, 2016

Very efficient and quick! Looking forward to seeing them again

T. Godwin

Feb 11, 2016

I was involved in an online purchase. when i submitted the car online that i wanted, i received a call by in 30 minutes scheduling a meet and greet and test drive. I was greeted at the door by a sales rep and everything was smooth from that point. i was leaving the facility with the vehicle of my choice in 2 hours. everything was hassle free. one my greatest experiences in buying a vehicle

Monica G.

Feb 10, 2016

The customer service was excellent. I was completely satisfied with my experience there. I would definitely recommend them.

Melissa Hill

Feb 9, 2016

I can not thank you enough for making the process easy, painless, and working with me.

Samantha Withee

Feb 9, 2016

Had a very enjoyable car buying experience. Felt like I was a valued customer at every moment I was there. Rodolfo was very knowledgeable, professional, and quick with the whole process. Didn't feel pressured or rushed at all.

james heacox

Feb 8, 2016

Service was very fast. I have purchased my last three cars from this dealer and have never had a problem with the dealer or the service department.

David Burns

Feb 7, 2016

My Camero was due for the oil and filter change. Also had them to check the tire pressure.Everything was done in a short time and done well. Checking out was very fast.

Jerry E. Dodge

Feb 4, 2016

My sales consultant was Jackson Chase Toyer. He was an exceptional, knowledgeable young man. He explained everything thoroughly from start to finish. He took me all over the dealership and explained what each part of it was. He showed me all the features of the cars and explained each one. He was kind and pleasant throughout the day. He spent a lot of time with me to make sure I was completely satisfied with my car before I even drove it off the lot. I would gladly buy another car from him as my sales consultant. He is a valuable employee of Vandergriff Chevrolet. There was another young man in the Finance Department that was also exceptional at his job, Austin Bryan. He also explained each part of every transaction and "knew his stuff. I was very pleased with him too. I would say he is also a very valuable employee of Vandergriff Chevrolet. Thank you for a pleasant buying experience!

Bonnie

Feb 3, 2016

I was thoroughly impressed with the service team. They were all courteous but not in a stiff, mechanical way. The work was done in a timely fashion. My service manager kept me informed via text the entire time. They cleaned up my car when they finished and had it parked right by the exit door. It was all in all a very nice experience.

Larry Anthony

Feb 3, 2016

Jason Allen was a joy to work with. He was very concerned and made sure I was taken care of.

Mark A Wesley

Feb 3, 2016

Great job will buy my next car at Vandergriff Chevrolet

Matt

Feb 3, 2016

Waiting time for repairs is unacceptable but spending money there will certainly get people to jump through hoops for you.

Carlos M

Feb 2, 2016

Thank You Chevy Vandergriff of Arlington for a great truck

Karen

Feb 2, 2016

Great Customer Service and buying experience! Jevon was very friendly and helpful!!! The additional perks they offer is a plus as well.

Raymon Johnson

Feb 2, 2016

The Service Dept" are very Helpful , an take time to listen to any complaint that u may have.

Tony Hill

Feb 2, 2016

Nice to have a dealership that says what they will do "after the sale" and then actually do it, not begrudgingly, but willingly.In this day and age, this is so refreshing.

Trenay Jackson

Feb 2, 2016

Overall treated well throughout the whole experience. And I truly appreciate everyone.

Aaron geer

Jan 30, 2016

Great service department, fast and courteous . Will take back for service repairs

Alonna

Jan 30, 2016

Jason was great kept me informed on every step.Need to have more coupons for customers.

owner of a new 2016 camaro

Jan 29, 2016

Greatest experience of my life. All my future purchase will be at Vandigriff

A Customer

Jan 13, 2016

Your service department has always provided great service.

J. Dutschke

Jan 11, 2016

This is our second time in 4 years to purchase a vehicle from Vandergriff Chevrolet. Both experiences have been fantastic! We will be back in the future when it comes time purchase another vehicle for our family...

Davette Wright

Jan 10, 2016

From the time I entered the facility to my departure, the atmosphere was that of excellent customer service without all the bull! I had just had a bad experience at another dealership 30 minutes prior, and had my guard up. That was completely unnecessary because Awadi was a complete professional and rendered top notch service. My dad was slightly impressed and that's saying a lot seeing as he is an experienced car buyer and is a straight shooter and no nonsense. The only disappointment was that I was told the car had a feature that I had specifically inquired about, and after the purchase was made, later that evening we realized it didn't. I purchased the Malibus LS and the ambient lighting only comes with the LT and LTZ. I understood it was an honest mistake and not done purposely to make a sale. It was a slight disappointment but not anything that made me fell differently about my experience or the sales manager. Still learning the car so we shall see how everything goes.

David West

Jan 10, 2016

Randy Riley did a great job on my deal. I would use Vandergriff Chevrolet again on my next car .

Cindy Hunchusky

Jan 9, 2016

My husband and I received excellent customer service for the repair of my Traverse's liftgate. We brought the vehicle in for the initial recall issues, and had it been fixed the first time though we would not have had to bring it in for this visit, where it was finally repaired. What prompted us to bring it in a second time was me getting hit in the head 2 times while I was attempting to help my grandchild out of the third row seating, and the liftgate came down. I love my Traverse, but it does see to have too many recalls!

Greg Prater

Jan 9, 2016

They did not play the "I will go talk to my manager game". They gave me their best price and either I accepted or denied. Real straight forward.

John Kenney

Jan 9, 2016

Very satisfied with the service, and the interest in my need shown by the Service Rep, Cody,. who took care of me.

Sharyn

Jan 9, 2016

The purchase took a little longer than I wanted, but the customer service team made sure that we were truly satisfied. The car had a minor scratch and the team took it in and repaired it for free no questions asked. If I had a complaint to make is that they didn't offer you a coffee. Other than that, everyone from sales man to finance were extremely courteous, listened to our requests, and got as close as possible to what we asked.

Tawfik Hassan

Jan 9, 2016

It was a very good experience buying this car from this dealers.

Tom

Jan 9, 2016

Took advantage of GM educator discount on a new 5 foot bed with crew cab. Car gets great mileage for a truck, 23 MPG average. Much quiter than the Toyota Tacoma I had before. Handles smooth and has good power. AC and heater work quick. All my experiences from sales to service had been great. Courteous and professional staff. Never had such a positive experience like this.

A Miles

Jan 8, 2016

Truly great experience and I would recommend to a friend.

Randy Y.

Jan 8, 2016

Great service and effort on the part of the Service Rep. Met all my needs. Was very professional and there were no surprises. Straight forward costs and estimates.

kevinh4

Jan 8, 2016

I brought my daughter's car in to the service department on a Thursday afternoon. It is a pre-owned Ford so they were going to look at it and see if it was something they could fix, if not, they would have to take it over to Ford. It is 24 hours later and I have not heard anything about the status of this vehicle. So when I call, I find out that Jason Holland is not in today and he had to follow up on it. I leave a message for his back up to call me and over an hour later he calls and tells me it's not something they can fix and they have to take it over to Ford, he then tells me it will be Monday before we'll know something??? REALLY?? I have purchase 4 vehicles from Vandergriff and their service department has got to be the worst ever.I will never purchase another vehicle from Vandergriff solely because of their service department!

SWaits

Dec 29, 2015

Obed was very personable and helpful during the purchase process. I was less than patient but he expedited the process wherever he could and got the deal done to our satisfaction! I would highly recommend him to family and friends.

Abrie Allums

Dec 23, 2015

Exemplary Customer Service Mr. Lance Haynes was my salesman. He was thorough in answering all questions about price, follow up service, and the myriad of questions posed to him by my self and my wife. After my purchase, he has called me on occasion just to be sure things are well with me and my truck. Lance is a pleasure to deal with because of his sincerity and professionalism. He is a definite asset to your dealership. Abrie Allums P.S. This is the third truck I've purchased from Vandergriff Chevrolet in the last few years, and based on the service provided by Mr. Haynes, I will continue to choose Vandergriff Chevrolet as my dealership of choice.

Teresa Wheaton

Dec 23, 2015

Lance Haynes was our salesman he made our buying experience a success. He was very helpful and patient. We got there really late in the evening very close to closing..we were not turn around . Lance and the Financial Team stay until we were satisfied with the offer. I will definitely purchase another vehicle from Vandergriff. Thanks

Janet C

Dec 19, 2015

If your in the market for a new vehicle, this is definitely the place!!! From the moment I pulled to the parking lot, to the moment I drove away in my new vehicle, MONTY WOODRUFF was such a big help!!Made this whole process so easy for me and had so much patience with my 4 year old and having to sign all the proper paper work. I most definitely recommend Monty to anyone and everyone. It's nice to know that I am able to call him with any questions or help on learning all these new features, such an amazing person. THANK YOU AGAIN MONTY!!

Darlene Barton

Dec 5, 2015

Vandergriff Chevrolet makes buying a car such a good experience. This is the second new car I have purchased from them. Both times the salesmen have been extremely nice and have taken the stress out of car shopping. I highly recommend this dealership.

Juan Medina

Dec 3, 2015

Great salesman and fast financial service no time waiting to start driving my new vehicle clean and full of gas out at the door

CarmS1982

Nov 30, 2015

I was in the best of care, Freeman Zephier was great! I recommend everyone to come see him for their new car! Friendliest ever even right before closing time... :)

tcatron

Nov 25, 2015

Do not waste your time with this dealership. I called to discuss buying a vehicle and then closed on the price and conditions. As they were preparing the purchase order and I was about to leave to head to the dealership, they went back on their word and told me I could only buy the vehicle at a higher price than what was given before. The sales manager Kelly Cook reviewed the recorded conversations, agreed that they made a mistake on their side, but decided not to sell me the car at the price I was told. Earning my business and the small amount of money that made up the difference was not worth it to him or the dealership. The business they are running is not fair and is shady. Do not waste your time with these crooks and don't believe anything they tell you. Horrible customer service.

BosnmateSWCC

Nov 20, 2015

So I go in there and trade in my old truck for a newer truck. We give them all the information for financing and then I find out that if it is not up to par we have to turn around and take the preowned truck back, and we have already signed over the title from my other truck, so technically they don't have to give us the old truck back. That is crap. We signed a contract and everything and one little hiccup can change everything. Garbage. Any other dealership we go to if you sign a contract the vehicle is yours to start making payments on. No here. This place is bad.

unhappy customer

Oct 25, 2015

6,000. $ and 2 months later, our car was worse then it went in.... we had the repairs done elsewhere... the added insult was jason never returning our calls.

jbmc62

Oct 15, 2015

I had to go in multiple times for the same thing. It was under warranty but still had to be fixed over and over. 10 months later and the same thing. They didn't want to fool with it anymore and I had to go to a different dealership. They have no loyalty and couldn't care less if they make their mistakes right! You're just a number being pushed through. Take my advice and find a small town dealership that cares about a happy customer. I recommend Bruner in Stephenville TX. I'll never darken Vandergriff's doorstep again!

Patricia

Sep 19, 2015

Went to Vandergriff Chevrolet to see the new 2016 Cruze, was met by a friendly sales person named Robert O'Quin. Robert showed me a cruze that fit my wants and need and was most pleasant to deal with. The sales process was a very enjoyable. I want to thank Vandergriff for making my overall experience the best ever, The Dealership is top notch and i would recommend both Vandergriff and Robert for their next car or truck.

From the DFW

Sep 6, 2015

This dealer had great listed prices and I was upside down on my trade which I explained to them over the phone. They blind bid my trade at a reasonable price and convinced me to come down to meet them. So they get my trade and then proceed to tell me that's it's $5,500 less than the blind bid they quoted. Not only was that way off the mark but they said my credit score was 45 points lower then the myfico score I pulled that morning and tried to tell me they could get me into the vehicle I was looking at if I was willing to put down an additional 7k and take a payment $400 over the amount initially discussed on the phone at an interest rate over 15%. Buyer beware and look at other chevy dealers in dfw before resorting to this dealer.

Thatdude

Sep 4, 2015

I bought I nice car from sunny and I am very satisfied with my purchase. Thank you Sunny and Vandergriff Chevy for the help. Next time I need to buy a car or have a friend in need of a new vehicle I will recommend this dealership and Sunny with it

2409dart

Jul 6, 2015

***BUYER BEWARE***Vandergriff Chevy will promise you a lot, but when it comes right down to it the extended warranty they pressure you into purchasing does not cover anything. It took them six weeks to repair my vehicle. I WILL NEVER PURCHASE ANOTHER VEHCILE FROM THEM AGAIN. I am very disappointed with the lack of communication and service.

red_bull_08

Jun 22, 2015

Andy Kimball and the rest of the staff were fantastic people to work with. Everyone in the dealer ship was helpful and friendly. I would definitely come here again.

Dluna388

Jun 16, 2015

Went into the dealership, met with Andy he took care of all my questions and needs. I showed him the car I wanted and he accommodated the rest... Hassle free and super easy to say the least.

dee99

May 27, 2015

I had the best salesperson, Andy Kimball, and all of the other support staff were awesome. They worked very hard to ensure that my experience was the best. Ken Willis in Accessory was very patient to ensure that I was able to have just the exact parts for my vehicle. Angela Morrell was very professional and made the final financing paperwork absolutely painless. I received my dream vehicle with a payment plan that is very manageable. I can not express the professionalism and kindness that the staff at Vandergriff Chevrolet showed to me during the entire car buying process.

TomG

May 18, 2015

When we decided we wanted to buy a new car, we visited several dealerships. When we visited Vandergriff Chevrolet in Arlington, we were met by Stephani. We looked at a couple of cars and told her what we were looking for. They did have the car we wanted, but she said she would contact us when the new shipment arrived so we could look at the shipment. She called a few days later and we found the car we wanted. Stephani made our car buying experience very painless and was with us thru the whole process. We would give Stephani an A+.

Erin

May 13, 2015

I had a great experience with Vandergriff Chevrolet, they were very helpful and took time to really help me get the best deal possible. Ashley who was my car salesman was so easy to talk to and she was very helpful I was really glad to have gotten her! I wouldn't change a thing I'm so happy with my new 2015 Chevy Cruze!

BRANDON ALLEN

May 6, 2015

FRIENDLY PEOPLE'S GOOD SERVICE WERE VERY HELPFUL TO ME

Cathy & Joshua

Apr 28, 2015

My husband and I went to several dealerships and nobody would help us. We then tried Vandergriff Chevrolete, Lawrie and Matt Gaunt went above and beyond to make sure they got us into a new vehicle. If you need a new vehicle go see them!!! They truly care about their customers. Once again thank you Lawrie and Matt!!!

Tony

Apr 1, 2015

Enjoyed my experience and my Salesman Brad did a great job with both me and my wife on going through everything on our new cars.

Randy

Jan 14, 2015

I went truck shopping at Vandergriff Chevrolet to look for a new vehicle. I had driven buy several times looking at the new trucks as i had other places and had met Clyde Rodriquez. Clyde was the reason i returned to Vandergriff. Clyde made a personal impression on me with how he not only greeted me professionally but how he showed me that he was there for me and my interest in what i was looking for in a new truck. I must say that this was my best truck shopping experience ever. Clyde was very informative and he answered every question I had. Clyde never made me feel pressured Nowadays, commonly seen , car salesmen just dont do enough and their only objective is to only make a sale.. But, salesman like Clyde delivers an incredible service and gives a more personal experience. I recommend to anyone looking to buy a new vehicle to ask for Clyde.

NeNe D

Jan 3, 2015

I just knew that since I have purchase before at vandergriff and referred people to come to buy from this location that in no way would I get treated the way that I did. I was looking for a 2014 Impala, I come and I am greeted by a gentleman and of course we go thru the normal steps of finding a car. I wanted to take advantage of all incentives that were available as well as my gm discount. Now there were some features that I wanted on the impala that I was not willing to give up. I remember when I purchased my last car the sales side went above and beyond to gain my business. This time i can't say the same. Rod the director who just sits at the desk and swears he has met me, wrong is tight on prices, how can you have 2 cars with high mileage and think someone is going to pay 40k for them. When I caught onto there game I was being questioned how I figured out what the supposed discount that they were calling it. If the rebates is 3500 on one paper and you bring me another paper with the discount showing me the new savings of 4500 that goes to show me that you were only taking 1k off of a car with 8000 miles on it that had not been titled to a customer and it needed a oil change, but then a car that had 2300miles you wanted to take 1500dollars off. just didn't make any since at all. I was the customer who praised the sales side and was disappointed in service now both sides are the same. I always wondered why every time I came in there were new faces. The Sales Managers are horrible and customer friendly at all. Now don't get me wrong there are some of the sales guys who will go above and beyond for you. IF you ask for information to be emailed to you I think they should be able to do that no make you come in just for general purpose to keep you there for hours. Other dealers have the ability to communicate via email regardless of the price of a car or just general conversation. Whoever the other guy is that sits in the office that doesn't speaks and just looks at you even when you speak I find that being rude. At some point the Gm, needs to get a hold of the staff and find out how can they change the structure like it was to ensure that customers are happy. I should not be told pay your car down and then come back, not when Im about to make a purchase within the next week or so. Plus more people around me need cars, and of course they are going to ask where did I go. I would NOT say go to Vandergriff Chevy, you would receive horrible service and they will have you there for hours.

clarencs

Dec 27, 2014

Needed a vehicle for commute after job transfer to Texas. Salesman tried hard to get the deal done but couldn't. Large dealership with very large selection

Linda Turner

Dec 24, 2014

Nick Chargualaf gave us excellent service from the time he greeted us to the time I left in the car he sold me. Nick listened to what I wanted and found it for me. Thank you very much Nick and I will recommend you to all my friends and family. Merry Christmas to all at Vandergriff Chevrolet.

Dorcas Wilson a Diva with a Big Fan

Dec 23, 2014

hey i had a salesman i will never forget and i adopt as my vanilla nephew after a 8 hour day on buying a car.i was there so long, i had an attuide by the first 2 hours i had to pull out my Diva Church Fan, and believe me when that fan pop i get everyone attention. but for some reason me and that fan crack MICHEAL up, i could do nothing but calm down and let the man do his job. Micheal you won with your charm and those true blue eyes. i love my CRUZE LTD thank you a bunch my new vanilla nephew. The Diva Dorcas

Dwayne Washington

Dec 23, 2014

buying a car from Micheal Crouch was a very good experience, he kept me relax and comfortable,he called serveral times after l purchase our new car to make sure we had any questions. micheal i will send people your way when they want to buy vehicle. dwayne Washington

Happy buyer

Dec 23, 2014

Our experience was a very comfortable time , finance manager is awesome step by step explaining Of coverage . Salesman are very knowledgeable also !Would highly recommend Vandergriff Chevrolet for your next car buying experience.

louisiana

Dec 20, 2014

Justin pack was my salesman and got me exactly what i came to the dealer ship to purchase far as color,style and payment and made it a simple process.

Allstar

Dec 18, 2014

Justin Pack was my salesman and got me exactly what I wanted and was very knowledgable. He took care of me and made my car buying process simple.

LucasHolman

Nov 26, 2014

I didn't end up buying a vehicle from Vandergriff. They worked very hard to get me to a price i could afford. We ended up about 39 dollars a month to much.Not there fault im just to far upside-down on my impala. They worked hard for me and i will return in the future. Awesome job..

sparker5404

Nov 17, 2014

I came to test drive a new Silverado to see what had changed since my last one, a 2006 model. I was in a 2012 Ford F-250 and, frankly, I missed my old Chevrolet. But I could walk away and still have a vehicle that suited me.We talked price, briefly. We made a deal on a new 2500 HD very quickly, and it involved a lot less of my money than I thought it would. Still, I had the sense it was more about me being satisfied with what I was buying than about them selling a truck. The salesman, Brandon, the sales manager, Scott, the accessories man, Ken, and the finance people were top-notch and a pleasure to deal with.

Dorothy Fike

Nov 12, 2014

we get greeted by all the employees and asked if we need help or being helped, offer their assitances at all times, all ways have an answer very informative and polite

sewiggins

Nov 11, 2014

Professional, attentive staff who pay attention to the customer and to details. Was so delighted at the level of customer service. Bought one car first of September - bought a truck end of October (due to accident). Never have we purchased two vehicles from the same dealer in such a short time.

Walter

Nov 3, 2014

I was never given an estimated time of completion, or updated along the way, I had to call to get updates. I had to beg for a rental, somehow, one was not available for four days. I received my car back dirtier than when I dropped it off. When I scheduled the appointment I was told I'd get State Fair tickets when the service was completed. Funny thing, the Fair had ended by the time the service was completed.

Douglas Hirschman

Oct 7, 2014

Our last two vehicles have been bought at Vandergriff Toyota so my wife and I went to Vandergriff Chevrolet to look at the Tahoes. When we got there we were approached by a salesman Justin Pack and just knew we were going to be pressured. not this time, as we told him we were just looking. He said help yourself and if you have questions don't hesitate to ask. He then stood and watched as we looked at the vehicles. We decided to buy a new Tahoe with a trade in, however, the dealership did not have a Tahoe with the color and features we wanted on the lot. Justin and some of the staff worked tirelessly to find us what we wanted and finally came through with flying colors. From that moment on until we signed the papers the staff bent over backwards for us and we couldn't be happier.

Charlie

Oct 2, 2014

Overall best time I have had in buying a car. Other dealers took forever to process the contract once we finally found the car we wanted.

jjguerrero

Sep 26, 2014

I am a repeat Vandergriff Chevrolet customer. I traded in my last purchase at Vandergriff for the new purchase. I had an exceptional experience with my last purchase, this purchase was equally pleasant, non-stressful and very quick. In fact, it took ME longer to decide on a vehicle than it did to do the paperwork for purchase. My wife and I were greeted by a sales manager and were provided with our salesman (Justin Pack) who was pleasant, patient and willing to "Serve" our needs by answering questions and allowing us time to review and test drive various vehicles. Justin, along with the entire Vandergriff team provided us a relaxed atmosphere and a sense of "WILLINGNESS" to serve our needs. I will return to Vandergriff Chevrolet and have always encourage friends to seek our this dealership because of the quality of vehicles the offer and the value of their pricing.

JGuerrero

Sep 25, 2014

From the time my wife and I drove onto the dealership lot we were NOT pressured during our search for a pre-owned vehicle. We were promptly greeted by a sales manager who provided us with a very competent, polite sales person who was willing to provide us with information on the vehicles we were there to review. Justin Pack made our visit stress free and on point during the business portion of this trip. I purchased a 2012 Chevrolet Traverse with low mileage at a very good price. I sound partial to this dealership because I have purchased 4 vehicles from them in the past (2 within a one week period) one of which I traded for my current purchase. I drove approximately 25 miles to trade with this dealership because I did not see any comparable deals during my search on the internet. The process of paperwork was streamline and very quick. I am a loyal Vandergriff Chevrolet customer and will be so for a long time.

drod83

Sep 23, 2014

We bought a "certified" pre-owned car in Feb 2014. Which we couldn't test drive until our credit was checked. Had a few problems with it (missing floor mat, bad wipers, deep scratches on hood). Since we didn't notice these these things until after the sale was made, it was a hassle getting them to fix it. They simply "buffed" out the scrathces as best they could, got another matching floor mat from another vehicle and did NOT replace the wiper blades.A few months later the battery went out so we took it in to get checked. Turns out it is not covered under the extra warranty that we purchased or warranty that comes with the certified vehicle and to top it off we just missed the factory warranty expiration. After given a quote over the phone of $229, we were told $279 was due after everything was said and done (includes battery, test fee, install fee, battery pack fee (whatever that is). After complaining about it, they took off some small fees and 10% off, so we ended up paying a little over $230. They provide nothing but terrible service, rude service personnel (named Cody) and Service Director that does not know what quality customer service means.I would NOT recommend this place for anyone to buy a vehicle or service their vehicle here. Other companies such as Honda, Ford would have tested the battery, replaced it for FREE!

Oscar

Sep 8, 2014

This was my very first time purchasing a brand new car, and thanks to Mo Jarad it was a pleasant transaction. Definitely the place to buy a vehicle.

Felt I was taken

Aug 13, 2014

Had a brake problem with my 2006 Cobalt. It is a car from Michigan so brakes had rust - obviously! Brake job was $2400. Quite high in my opinion. i think they replaced everything that had any bit of rust on it, even though I told them not to. Price of parts purchased on outside (OEM ones) would have been in the neighborhood of $500 or so. I've always had good experience with my dealer in Michigan so I took my car to a dealer here in Arlington. I will never go back. I feel I got ripped off.

Eric

Aug 7, 2014

Great experience. Highly recommend

Martin Chappell

Aug 3, 2014

I brought my car in to Vandergriff Chevrolet, in Arlington, to have it inspected, for a possible recall.Once it was determined that my vehicle was in need of the new part, I was given a brand new loaner car. I was kept in the loop throughout the process and treated as an important and valued customer.Mark, my service advisor was excellent and always made me feel as if he was working to expedite things as quickly as possible for me.I was very pleased with my experience, last year when I purchased the vehicle...and just as pleased when I take it in for service. I would recommend Vandergriff to anyone.

Jim

Jul 30, 2014

salesman very nice and professional made the truck buying process simple and easy.

Rod

Jul 30, 2014

Customer friendly and incredible staff! Very impressed with Vandergriff!

Jan

Jul 17, 2014

They are very respectful of my time. The wait time was minimum.

campbell

Jun 27, 2014

Quick service, in and out in one day

Doug H.

Jun 20, 2014

Excellent sales staff. Michael Rieser was our sales representative and did a very good job for us, finding the vehicle we wanted. The manager worked with us to get the best price on the car! This is a military friendly dealer, and we really appreciated this about Vandergriff. I'll never go anywhere else!

J.D.H

Jun 19, 2014

Tiffany Rice was our sales rep who helped us find my dream truck, a used Chevrolet Silverado 1500 Z71 4X4! I thought I was going to have to settle for another truck at a different dealership, but my mother co-signed and I had the savvy work of Tiffany and finance managers to make this awesome deal happen. Super happy AND I have bragging rights among my friends!

Barry

Jun 18, 2014

They took very good care of me. Salesmen was the best I've ever had!

P. Lopez

Jun 2, 2014

I would definitely recommend any family member or friend to deal w/this particular dealership and to specifically ask for salesman Solomon! He was so very helpful and made my experience purchasing my vehicle worthwhile! I will be dealing w/Vandergriff Chevrolet needless to say from here on out!!

THassan

Jun 2, 2014

Very easy to deal with and very good customer service.

Dana

Jun 1, 2014

Excellent dealership!!! Great customer service!!

Dylan Slater

Jun 1, 2014

Their service center is very organized and friendly. It was the quickest oil change I ever had on my car.

Beth

May 27, 2014

Tiffany was my salesperson and she did a great job. I do wish that I had been able to get my first choice of cars, but they couldn't get my payments low enough for me. I ended up with a Kia Sedona and I am happy with that. My one critique was that I had an appointment to pick up my car at 11:30 and had to wait over an hour for it because the guys were not done detailing it yet. Overall, though, buying from this dealership was a good experience and I would go there again.

Jose Garriga

May 24, 2014

Change Oil and rotate tire.

Volt

May 22, 2014

Satisfactory shopping experience. Will consider using Vandergriff Chevrolet in the future.

CB

May 13, 2014

ALTHOUGH THE CAR I WANTED TO SEE HAD SOLD, THE STAFF & BRAD WERE VERY ATTENTIVE AND HELPFUL LOOKING FOR MY NEED. GREAT FOLLOW UP IN TRYING TO FIND ME A DEAL.

SM

May 11, 2014

Loaner vehicle program most greatly appreciated.Very professional, courteous staff.Thanks for making this a positive experience.

G. Williamson

May 4, 2014

The Service Representative met me as I drove into the Service Department, listened to my question and request, and then took immediate action.

forumo70

Apr 22, 2014

Tried purchasing an Equinox at this Vandergriff location. I had done my research and I liked the vehicle that they had so I set up my appointment. Everything was fine until they cam back with my loan info. I tried to tell them that I believed that they could get me a better APR because of my credit score and history, but the salesman basically told me that 8.79 was the "LOWEST" they could get me. I tried telling them that I didn't think so, and that I believed that I could get a lower APR if they tried with my bank (Chase). The salesman basically brushed me off by saying that he has been in the car selling business for 15 years and from what he has "seen" and according to the "market" he didn't think that I could get a better offer. The next day he called me and said Chase came up with 12%. In short, went to Chase, put in an application and got a 5.5APR the day after he called me. Never went back and purchased at another dealership. No wonder they have a 3.8 star average. Went with a dealership that has a 4.9 average - WAY BETTER EXPERIENCE.

Jeff Cochran

Apr 18, 2014

Mark Garrison did a great job. I have been to 15+ different dealers in the past year and have to say Vandergriff Chevy did a great job of making me feel like they cared about me and that I wasn't just some notch on a sales board. I'm also in sales and value customer service a lot. Chevy has a great product so I know I'm good to go for quality but it's WHO sells me my car that means just as much. Great job!!!!

bosquecountyboy

Apr 17, 2014

As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through them. The price was good, it was in good shape and the test drive (around the block) went fine. They were all smiles and handshakes. I'm not a mechanic but when I looked at the engine it looked fine. The belt on top had been replaced and it sounded fine. Then ON THE WAY HOME from buying the truck the engine started making a whining/chirping noise. I figured it was the new belt so I took it to my mechanic. Before all was said and done I had spent 600 dollars out of pocket two days after getting the truck home. According to my mechanic the belt tensioners had to be replaced along with the alternator and the air conditioning belt which they had used armor all on to make it look new. The top belt was new but according to the mechanic the belt they replaced was so far gone that they had obviously replaced the top belt to make it seem like they wouldn't be a concern to someone like me who knew a little but about engines but not enough to really make a good judgement. Furthermore, he said that part of the reason the alternator went bad was because they had sprayed so much armor all on the engine to make it look new and shiny that it had seeped inside it and ruined it. I contacted them even though I had an As-Is agreement I had signed hoping that because it messed up ON THE WAY HOME and it was their fault that maybe they would make it right but the sales manager told me that I was out of luck. He said the reason that I signed that agreement was for this very situation, of course he didn't take my calls himself, he relayed this through his sales team who actually tried to get him to help me out. I've had the truck a month now with no other issues but the lackluster way this situation was handled has left a bad taste in my mouth and I won't be purchasing from any dealerships associated with this one or it's owners again. I drove 200 miles round trip to get this truck. I understand that yes, they technically weren't liable because I signed an agreement but when a mechanic says that it's their fault it broke then a good salesman that cared about his customers and reputation would fix the issue in some way or another. It is what it is I suppose but I figured people should know what kind of people are really in charge over there. At this point it's too late for them to do anything to remedy the situation and I'm done trying to get anything done about it.

bosqucountyboy

Apr 17, 2014

As I said they were great in person and over the phone before we came to see them. We live pretty far away and were looking at a used truck through them. The price was good, it was in good shape and the test drive (around the block) went fine. They were all smiles and handshakes. I'm not a mechanic but when I looked at the engine it looked fine. The belt on top had been replaced and it sounded fine. Then ON THE WAY HOME from buying the truck the engine started making a whining/chirping noise. I figured it was the new belt so I took it to my mechanic. Before all was said and done I had spent 600 dollars out of pocket two days after getting the truck home. According to my mechanic the belt tensioners had to be replaced along with the alternator and the air conditioning belt which they had used armor all on to make it look new. The top belt was new but according to the mechanic the belt they replaced was so far gone that they had obviously replaced the top belt to make it seem like they wouldn't be a concern to someone like me who knew a little but about engines but not enough to really make a good judgement. Furthermore, he said that part of the reason the alternator went bad was because they had sprayed so much armor all on the engine to make it look new and shiny that it had seeped inside it and ruined it. I contacted them even though I had an As-Is agreement I had signed hoping that because it messed up ON THE WAY HOME and it was their fault that maybe they would make it right but the sales manager told me that I was out of luck. He said the reason that I signed that agreement was for this very situation, of course he didn't take my calls himself, he relayed this through his sales team who actually tried to get him to help me out. I've had the truck a month now with no other issues but the lackluster way this situation was handled has left a bad taste in my mouth and I won't be purchasing from any dealerships associated with this one or it's owners again. I drove 200 miles round trip to get this truck. I understand that yes, they technically weren't liable because I signed an agreement but when a mechanic says that it's their fault it broke then a good salesman that cared about his customers and reputation would fix the issue in some way or another. It is what it is I suppose but I figured people should know what kind of people are really in charge over there. At this point it's too late for them to do anything to remedy the situation and I'm done trying to get anything done about it.

STatum

Apr 13, 2014

My experience at Vandergriff Chevrolet was beyond what I imagined. Trevor and Christian made me feel comfortable and I knew I was getting a great deal.

GF

Apr 12, 2014

We arrived at Vandergriff Chevrolet and were met by Monty Woodruff. I was looking for a Chevy High Country in black. Monty searched the inventory and found exactly what I was looking for. We drove the vehicle and he explained everything about it. A deal was reached and he put the truck on the showroom floor so I could have the experience of "Driving it off the showroom floor". Beautiful truck. This purchase was the best I have ever had at a Dealership and I will be back. Thanks Monty and all involved with my truck.

Greatful Bob

Apr 11, 2014

I contacted dealership on a car they had for sale. Their car didn't have an option that I needed. They weren't able to bring in the needed car, but searched and found one for me 1000 miles away. I have purchased that referral vehicle. Super sales staff that helped me, but received no financial compensation, at least not yet. They have a good heart. Thank you guys!!!

Leslie

Apr 9, 2014

I was looking to buy a used vehicle. I went in there knowing what I was looking to buy, my sales person was Kelley Graham. I was pleased with him assisting me until he decided to leave while I was in the financial department. Another salesmen had to approach me and let me know he had left. Very disrespectful. I was told my car would be done the next day (Wednesday); I received a call from my original sales person stating the car would not be ready and he was not certain when it would be ready. He told me to come in on wednesday before they close but was not sure if the car would be ready. Since I had a couple of days to think about the car, i decided I did not want to go through the deal and just get a refund on my down payment. I spoke with Arthur Kirby on Thursday, since he was the one having to deliver me the car, ( keep in mind, it took 2 days to fully have my car ready ). I stated that I just wanted to get a refund, Arthur got upset and went to the finance department so they could give me a check. Thirty minutes later, he comes back with only 3/4 of my down payment and told me that since I paid the other half with debt card, they would reswipe my card to put it back in my account, which did not work. He then told me, to come back the next day (Friday) to come back and get the remaining $500 in a check, which I never understood why they could not just write a check in full. When handing me the check, he advised me to wait at least an hour and a half before cashing due to their funds, did not understand that either. I come in the next day, to pick up my check, in which I called in advanced so I would not have to wait another 30 mintues. When I arrived, the check was not ready which is not surprising, then Arthur Kirby states, that the financial department never received the $500 from my bank. I told him, that it was deducted from my account and he stated I needed to show him proof, I do not understand why I was given a hard time to get my refund. They ask for the down payment upfront but when I asked for my refund, I was given the run around. So from purchasing a vehicle on Tuesday to finally getting all my refund of my down payment on Friday, I would not and I mean I would not recommend this dealership to anyone interested in purchasing a vehicle. I had a terrible experience and especially, I am a first time buyer. This was not a good experience nor a place I would say assisted me in purchasing a vehicle. I walked in without a vehicle and even with purchasing a vehicle, I still walked out in the same position as before, car-less.

KT

Apr 3, 2014

Everyone at Vandergriff was friendly, and seemed to be genuinely concerned about helping me get exactly what I wanted.without being pushy at all. Even the manager was friendly!!!!Salesman, Cotton, was awesome!

joannhudson

Mar 6, 2014

Best car buying experience ever! The salesman and entire staff at Vandergriff Chevrolet were the best! Will recommend to family and friends in the market for a new car!

Emilia

Feb 26, 2014

I had just totaled out my other vehicle and was in the market for a new vehicle. I am from West Texas (Lubbock area) and was very pleased with the courteous service I received from the entire staff. I told them what I wanted and they worked it in my favor. Very pleased with the overall customer satisfaction, prices and beyond courteous staff! Great job, Vandergriff Chevrolet!!

keith455

Feb 20, 2014

Went in to my have my 2008 Colorado fitted for a trailer plug so I could run lights and brakes on my trailer. Typically trailers use a 4 plug when not running brakes and a 7 flat when running brakes. I would say about 95% of trailers use a 7 flat. To my surprise they installed a combo 4 plug and 6 round.Why in the world they installed a 6 round is beyond me... totally useless and I never see any trailers running this kind of plug. I should of made them re-do the work or uninstall and get a refund. Maybe they just had this laying around and figured they would just throw it on my truck.

Andrea T

Dec 5, 2013

I was looking to replace my husbands old old grand am with almost 200k miles. I ended up with a 2011 Honda that my husband loves! They were generous on my trade and Angela M, my sales person was so nice and patient. When i get myself a new Malibu i will be back to Vandergriff and I will ask for Angela!

alimanda

Sep 3, 2013

We received Great Customer Service while working with Dallas the Fitzgerald Chevrolet Internet Salesman. Working with a USAA approved dealership is very important to me.

Jimi29

May 9, 2013

Had emergency brake adusted on my 2002 Z06 Corvette. Tech left one bolt complete out and the other only half way treaded in. If the other bolt had come out it would have cause the brake calpier assy to come loose and jam between the lower control arm and the rim, locking up the LH rear wheel on my Corvette. Totaling the car and I would have made it so I could say what happen. This kind of work habit on high performance auto's is bull.

karynbrennan

Feb 12, 2013

The service at Vandergriff Chevrolet was exceptional. Troy Washington who was our Salesman was very patient with us and very informative. We love our new Equinox and would defiantly recommend Vandergriff to our friends.

zachybean

Feb 12, 2013

My wife and i were very pleased with Troy's knowledge of the vehicle and he went out of his way to find the exact color we wanted,he was very friendly and professional as were the rest of the staff.

AvinellGwin

Jan 31, 2013

Troy Washington delivered excellent customer service. Not only was he friendly and patient with me, he explained all the gagets in the new car to help me with my new Sonic purchase. My overall experience went so well that I have recommended Troy to all my friends.

Monty

Jan 13, 2013

Easy to work with, open, and upfront.

dddddd12

Dec 13, 2012

They suck they didn't include all the taxes so I have pay more for plates they tacked on more to the price then what was told don't go there they are a rip off

cathyHouston

Nov 29, 2012

troy washington was very upfront and very knowledgeble of the car that we bought. he followed up with my husband and i and wanted to make sure we were satisfied and we were. he made us feel so comfortable about hte whole experience. i would reccomend him and the dealship to everyone.

01123904

Oct 15, 2012

I have been a friend of the Vandergriff family for seventy plus years. Ginger and Imet in the fourth grade. Graduated from Arlington High in 1946.All the sales and service personnel are very profesional.Scott Schroeder is therep. that I use the most for service and repairs.

spyke

Aug 11, 2012

I recently purchased a car from J.O. Williams and got a great deal on it. Thanks J.O.

Adamroberts

Jun 16, 2012

Had a great experience with buying my new 2012 Chevy silverado extended cab. Great service and a great price!

kdub1969

Jun 12, 2012

The proverbial ball was dropped by a number of people associated with the service dept. I was told to bring my car in first thing this morning 6.12.12(I was there at 730'ish am). Finally grabbed a shuttle home around 1130'ish. I was told the shuttle would come back to get me when my car was ready.....which it was around 4-430. However, the shuttle drivers go home at 530pm and I'm stuck at home without any wheels a VERY dissatisfied customer. I will not be referring people I know to use this service dept. Bush League at best.

RGibbs3

May 12, 2012

We visited Vandergriff Chevrolet and test drove a new Sonic. The sales staff listened carefully to our "wants" to be included in a new car. They located the car and had it ready for us to pick up.

Johnny Byrne

Feb 29, 2012

Randy did a great jop helping me. In the 11 plus years i have been going I have NEVER EVER had a bad experence have a better year than last

chevy32

Dec 20, 2011

i had got a thing in the mail about getting my truck traded in under a black book value? i had been looking for a camaro, and let me just say that they had no more than 4, FOUR, camaros on the lot. I had told them i already found one i want at another dealership i bought my truck from. i told them more than 10 times, i found what i want, give me a appraisal on my truck. after 3 hours, i was tired of them pushing and shoving trying to MAKE me buy a vehicle they didnt have on the lot, i told them im leaving. after 3 hours they never even took a look at my truck. ive never had a good experience with them EVER. Please do your self a favor and never do business with them.

colt ranger

Dec 15, 2011

I had a very positive experience with Vandergriff Chevrolet. Chris Meyers was my sales consultant. Chris is one of the most honest and sincere people that I have ever met. Chris found the perfect vehicle for me. I love my new 2012 Equinox!!! Chris found all the right equipment and then worked relentlessly to get me the perfect monthly payments to fit my budget. I will send all of my friends to see Chris Meyers at Vandergriff Chevrolet and will purchase all of my cars in the future from him.

Wingnut

Nov 5, 2011

Went in to look at a Tahoe, test drove it, got my trade appraised and decided to make the purchase. While waiting for the paperwork I got introduced to an independant insurance agent and change my auto and renters insurance. I saved $45 from what I would have paid and by the time I was done it was time to sign the paperwork. No hassles and out in under 3 hours. Great service and no pressure.

Diddi

Oct 24, 2011

Very friendly and works to the customers needs. Went the extra mile to insure I was getting the best possible car that my money could pay for. Done an amazing job and I obtained the car that I wanted with all the ammenities.

jns78130

Sep 16, 2011

Joe was very understanding when I brought my new 2011 HHR in because it has been damaged in an accident. He made sure that the vehicle was restored to new condition, even replacing the labels under the hood. Ignorant me didn't even know there were any labels under the hood!

Satisfied Customer

Aug 31, 2011

Just bought two cars two weeks apart from Davis Dunn at Vandergriff Chevrolet. Best buying experience ever. Would highly recommend!

connie4man

May 13, 2011

I wanted to let you know what wonderful service I receive at Vandergriff Chevy. Steve is an excellent Service Rep. He cares about the customer and it shows. My husband and I have had several cars from there and we have never had a problem with service. Steve is the reason that I purchased my car from Vandergriff. You can get a great price, but if there is poor service afterward, you will truly regret the purchase. We have always been satisfied with any of the Reps that have helped us with service. But Steve is exceptional. He remembers your name and goes out of his way to be sure that your experience is a pleasant one. I am thrilled with the service that I receive there. Keep up the good work. I am a customer who is very satisfied!!!

dpj3101

May 11, 2011

This dealership is the complete package! Great Products, Great Sales Experience and ABSOLUTELY the Best and Most Honest Service Department available! I will not purchase from any other dealership, I have purchased my vehicles from Vandergriff for over 15 years now (8+ cars and trucks)......If you care about quality and value, this is your dealership and service department! I highly recommend this dealership and service department..Dont let a good thing pass you by!

brmdrm

May 1, 2011

The sales and finance staff worked really hard to get me into a car I was proud to drive off the lot in, along with a deal that I could feel really good agreeing to. This is my second pleasant experience at Vandergriff Chevrolet. In 2007 my wife and I each bought a vehicle their that we both ended up being very pleased with.

hatelogins

Apr 18, 2011

We had a great experience with Marcus and the dealership. We found the car online, agreed on a great price over the phone, travelled from out of state to see the car which was as described. We bought it and drove it home that afternoon. Marcus was knowledgable and a pleasure to work with. We will definetly use this dealership again. Best car-buying experience ever.

gemini39

Apr 14, 2011

This is my second purchase from this dealership - I helped my daughter buy a Cobalt last year. Everyone I worked with both times were friendly, happy to have me choose their dealership, and willing to work with me on price and financing. For this purchase of the Traverse I knew what I wanted, they did not have the specific color with seating configuration I wanted on the lot and were prompt in getting the car I wanted. They are definitely customer-oriented. My daughter is already talking about trying to upgrade soon from her Cobalt to a Traverse!!

sport5668

Apr 13, 2011

Great sales staff. I enjoyed my transaction. Good inventory, they had the best internet price on the new Camaro Convertibles, other dealers are not coming off of the MSRP on the cars. Got even better saving, and fair value on my trade in. If you want a new Camaro convertible, that have as many, or more than any other dealer in the area.

Tferris

Apr 13, 2011

I enjoyed my experience with Josh tremendously. He never pushed us to buy and he answered all of our questions along the way. Afterwards, I have received followup phone calls from Josh, f&i, and service asking how everything has been going with are recent purchase. Thanks you for a fantastic experience!Sincerely,Todd Ferris

betty galvan

Apr 10, 2011

the employees were very friendly in making our visit as comfertrable and pleasent as possible. they asked us several times if were would like something to drink. And good hospitality skills. We didnt have to wait for assistance for an extensive period of time.

Dianaw6

Apr 10, 2011

My experience at Vandergriff Chevrolet was exceptional due to your sales representative Rod Tillard. He was gracious, caring and knowledgeable. I could go on and on about how exceptional Rod was to me. In fact, I recommended Vandergriff Chevrolet to my sister mainly because of Rod. She visit Vandergriff a week after I purchase my car and Rod extended the same outstanding service to jer and she also purchased a car!

joniw10

Apr 7, 2011

I worked with Marcus Thornton on the purchase of a new Camaro. He was very knowledgeable and friendly. He answered all of my questions and provided me with a detailed analysis of my new car. He was there from the beginning to the end to walk me through the entire process. I felt very comfortable with this purchase and I thank Marcus for the help that you provided me!

brendolyn58

Apr 6, 2011

Rod Tiller was my salesman. He was courteous and very professional. He made sure that I was satisfied with my decision on the vehicle that I choose. He ask all questions that was ask. He knew the vehicle very well. He went over all the vehicle and always made sure that I understood was he said. He never rush me; he took his time. Even though I was there way past his time to get off, he never once rush me to make a decision. "IT WAS ALL ABOUT ME". I like that, because I felt important to him.Reginal Carter did an excellent job on the paperwork and explained to me the benefits and went over all details. Even though this was business we have a great conversations and laugh. I felt very comfortable.Overral - both guys were excellent and I would highly recommend Vandergriff to my friends and Rod Tiller.

falconman

Mar 30, 2011

The overall experience was OK. The price of the vehecle certainly could have been better. The staff was very friendly but could have been more attuned to saving me money instead of making a larger profit. Each person that I dealt with was knowledgeable and professional.

jkpeake

Sep 27, 2010

There is a saying that you can sheer a sheep forever, but can only gut him once. My opinion is that Vandergriff does not expect return customers because you leave there having been gutted on the price and add-ons. In hindsight I should have walked out before signing for the vehicle. They will NOT get any more of my money. Being new to the DFW Metroplex and desperate for a vehicle, I was taken by the Vandergriff sales & finance staff.