Van Chevrolet reviews

William A Wagner

Nov 9, 2016

Thank you to service advisor Agnos Kostas for the exceptional assistance in the recommended service work necessary in keeping my vehicle at its best performance. Keep up he good work at Van Chevrolet 0n Frank Lloyd Wright in Scottsdale.

John F Krause

Nov 9, 2016

Tim Hodder, Service Consultant is a very reasonable person who cares about the customer and believes the customer is always right. He is very thoughtful and knowledgeable about cars and trucks and associated issues. He sets the bar that other service advisers need to reach. Service staff attended to me the second I pulled in and Tim was there in a matter of minutes. He advised what service should be done, told me how long it would be and offered the shuttle service. I waited for my vehicle which was ready in the time estimated and advised me of what was done in detail. Afterwards I had a question about a situation, he looked into the matter and resolved it. Tim gives you a five star experience.

Carl

Nov 7, 2016

The service was excellent and the price fair for what they accomplished.

geronimo

Nov 5, 2016

I was very happy with the service department at Van Chevrolet. My car runs like a dream and only requires regular maintenance. I would highly recommend this dealership.

Lauren

Nov 4, 2016

Tim is great and a pleasure to work with at Van Chevrolet!

Missy

Nov 4, 2016

Manny at Van's Chevrolet was wonderful to deal with. He called before and after service was performed. Didn't know of second recall needed.

Tunafish1

Nov 3, 2016

Because I like the Daley's brothersAnd I always leave feeling like I got what I wanted it is always a good experience there

Laurie

Oct 26, 2016

I received great service in a timely manner! Kosta was very polite, he explained everything in detail and provided me with a loaner car! Thank you, Kosta

Jennifer

Oct 23, 2016

Van offers exceptional service, it's convenient and they're speedy. I keep returning to van for service. I have had the worst experience with sales people though. Will never go to van to purchase again. 3 very bad experiences and walked out each time. Salesmen were pushy, lying, aggressive and offered the worst deal ever.

RDZ

Oct 21, 2016

Super service rep.Costa is always ready to take good care of his customers.

Ken

Oct 18, 2016

Kosta was righ on top of things. I was greeted right when I drove in. They had read over my comments when I set up the appointment and knew exactly what needed to be done. The appointment lasted about an hour.

pvdb

Oct 18, 2016

Very customer friendly and accommodating. Chris was service advisor and he made it super easy and efficient. They fit me in for a service that was more than I originally scheduled for. Thank you.

Paul Witham

Oct 17, 2016

Tim H was great, and easy to talk to. He kept me updated throughout the day.I would go back for repair services no problem.Paul

Tommydon

Oct 17, 2016

Fast service.Scott Santos was very efficient.I received the appointment time I desired. They gave me a loaner car, and the service time was shorter than expected.

nancy zingg

Oct 16, 2016

Everything was great, Sean was very helpful and his dedication was outstanding. All the people I dealt with were very helpful. Bob in finance was great also. Thank you for your service.

dfaustcpa

Oct 14, 2016

Jose ( sales associate ) and Drew ( finance manager ) were both great to work with on the purchase of our new corvette!Thanks again!Doug and Gloria Faust

Lori

Oct 12, 2016

My service rep was knowledgeable and friendly. I was told that there would be a short wait to have my vehicle serviced that morning and he showed me to the waiting area and brought me water. I have no complaints about the service to my vehicle. My only complaint is that during the initial purchase of the car and buying an extended warranty I was told that oil changes would be free. However that is not so.

Denise

Oct 11, 2016

NO hassle, NO gimmicks, NO hidden fees. Just top-notch, honest service from Robbie, Brett and company - definitely NOT the dreaded stereotypical car-buying experience! Thanks for a smooth, easy transaction. We are happy to recommend contacting Robbie Michaels at Van Chevrolet!

Bob M.

Oct 11, 2016

Great Fast Friendly service with a free car wash. I recommend them to everyone. Bob M.

smataylor_1984

Oct 11, 2016

John Hale is my service advisor and I've dealt with him every time I come in for service. He is why I continue to got to Van's in Scottsdale for service and I live in Glendale. He always takes amazing care of my truck and I and never leaves me out of the loop or without transportation.

Paul Hamersly

Oct 10, 2016

Went in for oil change and air bag reflash. Service writer, Adam, was great. Service was quick. They even washed my Corvette. Coffee was in the waiting room along with pastries for those who wanted them. I believe they have WiFi, but I did not use it. Very pleased.

Karen

Oct 9, 2016

The people in the service dept. have always been knowledgeable, friendly and helpful. Great service and always fast service. The GM, Smiley, also has a 5 star rating with me. I would go back to him for my next car.

Acanning52atcox.net

Oct 9, 2016

Tim my service advisor was courteous, helpful and understood my concerns. He told me what he would do and how long it would take. I was pleasantly surprised when he called earlier than promised and said that I could come get my car. I will recommend him to my family and friends in the future. Good job Tim.

PattiT

Oct 5, 2016

Len Smith was my salesman and he really did a great job fundraiser no the car I wanted and a price I could afford. Very friendly, professional, clean dealership. Highly recommend.

Val

Oct 5, 2016

Jason Smith and Van Chevrolet have always taken care of me. This is my third visit for maintenance and upkeep. Jason Smith and Van Chevrolet have always taken extremely good care of me. Thank you!Val Knight

Nadine Idso

Oct 4, 2016

Polite professionals. Eager to help,assist and inform. It is for those reasons I bring my car from Chandler to be serviced.

Leif Christensen

Oct 4, 2016

Tremendous Sales Force. They were enthusiastic and very thorough in explaining the features of the vehicle. After the sale, they made sure I understood that they were available at any time for additional help and information.

Joy Dietrich

Oct 4, 2016

Van Chevrolet made our first service on our 2016 Chevrolet Silverado a very pleasant experience. They supplied us with a vehicle to use for shopping while they serviced our truck. They went the extra mile to fix a rattle we were hearing when it turned out to be our side step by tightening a bolt. My husband is a disabled Vet so this was great.

Sophia Wei

Oct 2, 2016

After test driving the 2016 Honda Civics for a week, we decided to pursue exploring a 2016 Chevy Cruze with low miles and good technology. We found a prospect in the internet but when we got there the first time, we couldn't find it. We returned early next morning and to my disappointment I learned that the car was sold, so my only choice was to pursue other cars in the lot but couldn't find a used Chevy Cruze that met my requirements.Then we talk to Scott Daily who delegated Ron to help finding a car. We couldn't find any used cars with low miles, colors and appealing technology. Ron was very helpful in presenting to us all the options on used cars but none of them were attractive, and fit my criteria. Then, Ron suggested to look at the 2017 Chevy Cruze in the showroom and started to talk about the latest technology updates, the hatchback body, the new turbo engine with 38 miles on the highway, upgraded touch technology and all the free GM services such as On-star and XM radio for 24-months. This Chevy Cruze met my likes close to perfectly, except the price was a bit high. Ron provided us the options to buy, or Lease in detail, and gave us a preliminary quote on the cost for both options. We decided to test drive this car, enjoyed the ride and all the technology packed into the Chevy Cruze. I decided to drive home this car on a 39-months LEASE, and the rest is history. After one week of driving, I continue to discover more technology features such as the Apple play that makes the touch less phone and texting possible, and the GPS assisted driving are features that really enjoy on my 2017 Chevy Cruze. Thanks to Ron, Scott and their staff for the great assistance with the entire Lease process from negotiating a deal to finance closing. I'm very happy with my Chevy Cruze, and feel it was worthwhile to discuss the purchase/lease options available at VAN Chevrolet. We will definitely recommend this dealer to friend and relatives.

Eric W Jackson

Oct 1, 2016

Tim in service is a class act. Kept me in the loop every step of the way.

BBromley

Sep 30, 2016

David was professional, kind and very helpful. I can't thank him enough for his service. I arrived at Van Chevrolet, my door was opened for me, was asked what my visit was for and treated with kindness.

Mike A

Sep 27, 2016

Scott Daly and his team were outstanding. They gave me a great price, great service and good advice with my current car.

Al Banister

Sep 25, 2016

Great Buying experience. Special order received in 6 weeks.

Doc and Rose Maher, PhD

Sep 23, 2016

Great job. The service manager, Daniel Sanchez, met me on the drive and greeted me personally while the service advisor was called. Everything was fine. David took care of the oil change and let me know when everything was finished. Great job.

Matt

Sep 18, 2016

My salesperson, Jose, was great to work with and actually made the buying experience fun.The dealership worked to get the exact make and model and color I wanted and I wasn't disappointed. Two thumbs up for Van Cheverolet.

Pamd61

Sep 18, 2016

Everyone there was courteous, helpful and professional. They got me in and out quickly and did an excellent job with my car. They made sure to tell me everything my car needed before doing it

Jlrharley

Sep 16, 2016

Treated me with respect even though I am an old crazy redneck. Took forever to get the car but not the fault of the dealership.

Mark Reilly

Sep 12, 2016

Jason Smith did a great job of taking care of repair.

Shirley

Sep 10, 2016

They took care of my oil change and my recalls in one visit, saving me a lot of time. It was done in a few hours. Thank you!

Troy Flippo

Sep 9, 2016

The Salesman was very courteous and performed in a satisfactory manner, and did help me with some of the features of the Truck I purchased, but did not go over everything. I found the finance manager and the person in charge of add on's or accessories, unresponsive to my calls. Other than that it was an overall good experience.

Shellyfruth

Sep 8, 2016

Great deal and very quick. It did not take all day to get everything completed. They gave me a great price for my trade. Thank you.

Michael Kinnaird

Sep 6, 2016

I've now purchased and serviced two vehicles at Van Chevrolet and Kosta has been the best. Thanks to all of you for being flexible and understanding.

Amy M Mapes

Sep 6, 2016

Felt welcomed from the time we pulled up. All staff friendly. David Seifer was great to work with. All our ques were addressed & everything explained thoroughly. We never felt pressured or rushed throughout the transaction. We will highly reccomend David to friends /family in the market for a vehicle.

Ken

Sep 5, 2016

Van Chevrolet applied Zaktek to my 2013 Malibu. It was done with a high degree of quality and I'm pleased with the results.

Don

Sep 4, 2016

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Justin

Aug 29, 2016

Took my 2014 Silverado in for a recall repair. Repair was done in a timely manner while I waited, when they called me up to tell me that the repair was completed they informed me there was a second recall I knew nothing about and they went ahead and fixed it also. I am very satisfied with the experience.

Jose Lara

Aug 26, 2016

The service on my car was completed correctly and in a timely manner, suggestions for future services were given. The service advisor is courteous and helpful.

James Wilke

Aug 25, 2016

This is my third Chevy Silverado in 4 years that have purchased from Van's Chevy. My experience has been swift, effortless and best of all served all of my growing needs. As my company has grown my main vehicle has needed to grow nearly each year larger in capacity due to towing. Van's has made it possible to bring my vehicle back each time and trade for a new vehicle without feeling like I have lost everything I have worked so hard for the year before. I would highly recommend Van's for any of your Chevy truck needs, and I would highly recommend Jacob my sales person , or Brett his sales manager and of course there back office for all the support along the way! Great job, see you again as my business grows and my needs expand. Jamie Wilke

Carol

Aug 24, 2016

Just wanted to say thank you to Michael Nations and Tim Raspillar for the awesome service we received while buying a used car for my son. Mike was great at explaining how important it is to build your credit to my son who had never done this before. It was a very painless process! You guys rock!

william Farrell

Aug 23, 2016

great experience! Tim Hodder was very professional. Very helpful Chuck Mullins is the Best!

RobertJohnson

Aug 23, 2016

I've taken my Corvette since I bought it in a private sale to Van Chevrolet for all of my maintenance needs. I have had the greatest service experience on each visit to this dealership.

David Lindberg

Aug 20, 2016

I came in on appointment to get my after market running boards installed. While I was there, I inquired about spray in bed liners. Without having an appointment for this service, John was able to have it done for me the same day.

John Parks

Aug 19, 2016

My car needed a new battery, new windshield wipers, and an oil change. I had to have it jump started, and I took it to Van Chevrolet. I was attended to right away, and upon examination, it was discovered I had a fixable leak in a tire, and that it would be a good idea to have them rotated. Well, as long as we are here . . . Seriously, though, Adam the service advisor took very good care of me, explained everything, and delivered the car back in the time and for the price promised. I am very pleased with the service I received.

Dennis Hardy

Aug 14, 2016

In for oil change and tire rotation. I was also getting a "check trailer brake" message when I was not towing anything. My service advise Jason quickly got me set up with a loaner car. He kept me informed throughout the entire process. The problem with the trailer brake was diagnosed and repair options given. Jason was great !

valerie hartman

Aug 13, 2016

The service department is great here. Very helpful and answers questions put to them and if they don't know will find out.

Lana

Aug 13, 2016

So far it's been a great experience. Sales team work to get us the vehicle at our price.

Doug123

Aug 8, 2016

Great service and sales personnel - highly recommend Van's. Honest and detailed in all communications. Schedule for service completion was on time and vehicle was ready when I required. I especially like their courtesy shuttle service.

Dave C.

Aug 7, 2016

Very helpful . Was under a tight timeframe and needed to coordinate the warranty work on new car and return of leased car. Scott gave it the extra touch.

Russel Ramirez

Aug 1, 2016

I always have a great experience with Van Chevrolet. Adam has been the person to help me each time I go in for service. This time he arranged for a loaner car for me.

brannon reed

Jul 30, 2016

I wasn't the easiest transaction, bringing back one vehicle after a day. But Ryan and Brett were nice enough to replace the original with another that I liked much better. Kudos.

Carguy, Joe

Jul 25, 2016

Dave Seifer was an excellent salesperson. He was very knowledgeable on the car we desired and he went out of his way to find us the automobile that we wanted.

M Biasini

Jul 24, 2016

I brought my car in to have some recalls done and had very good service with a very quick drop off and pick up time! Thanks to Tim Hodder for the great service!

Jim F

Jul 23, 2016

Just bought a new Corvette. Sales has been exceptional in negotiating with us. No high pressure, in your face tactics, just professional courtesy and follow through.

Matt

Jul 23, 2016

Great Service! Brought my car in for the 5,000 mile checkup, oil change and tire rotation. In and out within an hour.

Jennifer

Jul 23, 2016

Good service, I left my car in the morning and picked it up after 3. I had to wait about 20 min but not a big deal

tifany r

Jul 17, 2016

I've gotten 2 cars from van chevrolet & both experiences were pleasant & fairly quick. i knew exactly what i wanted & they were able to accomodate my needs. jos is the best & helped me name both cars!

Susan Stevens

Jul 13, 2016

Customer service was exceptional as always. Vehicle service completed in promised timeframe.

Manuel MONTEZ

Jul 11, 2016

excellent service and very short amount of time. Enjoyed coffee and donuts while the service was performed I would bring my car here againthakn youMr Montez

Benjamin Harrah

Jul 10, 2016

The simplest most honest event. I was shocked I was even buying at a big name dealer. I didn't get to negotiate the price but there was no need to considering the 4th of July sale. I would buy there again and again!

RobandJenAndrews

Jul 7, 2016

Van Chevy was a great dealership to work with in buying our Chevy Cruze. I especially enjoyed Smiley, the GM. They understood what we were looking for and made the entire process easy and quick. We are very happy with our experience.

Daddydave2

Jul 6, 2016

I recently had my 2006 Corvette serviced at Vans. I am a repeat customer. Service as done and completed as promised. They always keep me informed along the way. Customer lounge is comfortable and has expected beverages and snacks. And free WiFi. My service advisor Tom Kaskas is the best. He is focused on customer service , and keeping you informed along the way. Vans always exceeds my expectations

LovinVan

Jul 6, 2016

Loved working with Adrian and Marek! They are both so amazing! This is the second vehicle I have gotten through Van Chevrolet and will continue to come back in the future. The staff there treat you so well :)

STEVEN SHENHEIT

Jul 5, 2016

GREAT IN ALL WAYS POSSIBLE.SEE YESTERDAYS REVIEW THAT I DID, FOR MORE DETAILS.

don b

Jun 26, 2016

they (Van) were great servicing my 2013 Traverse when the AC malfunctioned. Courtesy Chevrolet, who i bought the truck from, said they were to busy (110 in Phoenix) and maybe next week or the week after. Needless to say i bought my 2016 from Van

Pete

Jun 25, 2016

Car returned washed and cleaned. Requirements on filling this form out are to complex!

Mike

Jun 23, 2016

Chris Pierce made this a great experience and I would buy from him again

80v

Jun 22, 2016

Very helpful. Sean and Brett took time to show me all the features and details of my new truck. They worked with me so I could get a good deal and into a new truck.

Bill Millico

Jun 21, 2016

Tom Kaskas is the best and I appreciation is dedication and commitment to me, a long term customer

K Welch

Jun 20, 2016

My customer service representative, David Rudzki, provided excellent service getting approvals from my fleet service and completed all repairs/cleaning in a very timely manner.

Nedra Keener

Jun 20, 2016

Although it took more than a minute to get everything in order with my new Malibu, John Morris kept me informed at every turn. I was given a ride to a friend's home and when I was informed that the work would not be completed that day, Van Chevrolet provided a loaner for me to return home.I returned after receiving notice from John that my car was ready and it was beautiful and I was reaffirmed in my decision to purchase that car.Thank You!

Deborah Pearlberg

Jun 20, 2016

At Van's Chevrolet the service writer I use is named Kevin. He takes the time to listen to my concerns about my truck and is very respectful of me. He makes sure it fixed correctly the first time. I always go back to Van's.

Nedra E Keener

Jun 20, 2016

I bought a new car last week and for once, I didn't feel as though I was being sold a case of bull! I honestly wasn't interested in purchasing a new vehicle, but after driving the Malibu and then weighing my options based on my needs, it then became an easy decision. And, I LOVE my Malibu!!!

Klaudioceliju

Jun 19, 2016

Rebecca was our sales rep and she was great she understood what we wanted and made the presses very easy, we had a fun time buying a car from her.

Dmaciag

Jun 14, 2016

To make a long story short...I have 2 kids under 2.5 years. I had to get them and their seats out of the car and take w me to service waiting area. I got NO HELP whatsoever! My service consultant took the notes down and told me to meet him in the waiting area....then left. My kids had to stand next to my car in the service lanes while I took out their seats then I had to carry the seats across the traffic w them walking behind me. I couldn't hold their hands in traffic. And no one opened a door for me either as I got 2 kids and 2 large car seats in the door. No one directed me where to go as I stood there looking around. There were at least 10 employees outside that witness me walking and 15 in my direct view sitting at their desks when coming in the door.Then another waiting client had a dog in the waiting area. It bit my 1.5 year old, broke the skin and left a big bite mark on his stomach. Why are dogs allowed in the waiting area? It was not a service dog! Asked for a first aid kit, got a heavier blue cloth soaked w water to wipe my sons belly. Thankfully he seems to be ok and the situation wasn't worse. Sheila in HR was very nice and had me fill out an incident report for the dog bite. She offered us water and tried to keep my babies busy and happy while I filled out paperwork. She also walked us to our "loaner" and made sure we were good to go. I give her an A! The customer service was not what I would expect being in North Scottsdale. You would think they'd be overly pleasant! Their ability to handle an "accident" was awful. I am definitely not a happy with this dealership experience.

Emery

Jun 14, 2016

Every sales rep made you feel like you are part of the team that pushes for the best deal for your money worth and product.

ryansbrooks

Jun 13, 2016

Dave and Clint did a great job of making me feel like a valued customer. They took care of 2 of my cars and made sure that they both came back to me in tip-top condition. They communicated back and forth several times to keep me up to date on everything. Great job!

Mary

Jun 8, 2016

When I walked into Van Chevrolet, I basically knew what I wanted: a Chevy Volt. However, my family members were pushing for a Prius. Jose Albanil greeted me as I walked by, and I told him my predicament. He responded by researching and comparing both cars for me after we spoke and e-mailing me information; in person, when I took two test drives, he was very communicative, professional and polite. Needless to say, I bought the Volt. He walked me through the sale process and he has stayed in touch afterwards with a call to make sure all is well. I would recommend Jose to anyone interested in a Chevrolet.

Janet Smith

Jun 7, 2016

Salesman was exceptional. I am a repeat customer. He was knowledgeable and addressed my needs.

Rhonda Brenner

Jun 6, 2016

Service was done on time, but having to have a long survey is a pain in the neck.

Joy Dietrich

Jun 4, 2016

Dave our Sales Rep was courteous and very knowledgeable regarding the 2016 Trucks we were interested in. He thoroughly explained all the features and helped us through the negotiation process. The Sales Team helped us to get where we needed to be payment was and gave us a good price for our trade ins.

Willow08

Jun 4, 2016

Everyone was great! They made our first time experience in ordering a vehicle a wonderful one. Tjuan was our representative and he was great. Personable, kind, funny and very knowledgeable. I would recommend this dealership and representative everyday of the week and twice on Sunday...thank you so much! Love my truck!!

cmccabe51

Jun 3, 2016

Rebecca was a pleasure to work with and imparted a great deal of knowledge for me and my husband to process for our decision. This is our second experience purchasing/leasing from Van and will do so again.

JLSTR

Jun 2, 2016

JEAN, WAS OUR SERVICE CONSULTANT FOR YEARS AND IS NO LONGER THERE. SOWE WENT TO JOHN MORRIS FOR THE FIRST TIME AND WE ARE GIVING HIM OUR FUTURE BUSINESS, BECAUSE OF HIS PROFESSIONALISM AND FOLLOW THROUGH ON SERVICE ISSUES..HE ACTUALLY REMEMBERED US AND OUR CARS FROM WORKING WITH JEAN, WHO HE SAT NEXT TO.SINCERELY,MARK AND JAMIE STRATMAN

Steven Gibson

Jun 1, 2016

Great Job At Van Chevy. Len was a great salesperson. Len did not rush me into buying my new Tahoe. Len was honest about all the cost. Thanks Steven

jking

Jun 1, 2016

My experience with Van Chevrolet has been very positive. In fact, I bought two (2) cars within two (2) weeks with one of your best salesman! He was knowledgeable and very good to work with.

Joy Dietrich

May 26, 2016

Our Sales Representative Dave was very knowledgeable with all the options on the 2016 Chevrolet truck models . Smiley and the rest of the sales team really did an outstanding job of getting us where we needed to be in order to afford the 2016 Chevrolet Silverado truck.

EZBayUsa

May 24, 2016

Called Van Chevrolet in responding to my request to purchase a new vehicle. Spoke to the salesman who sent me the email after receiving my request from Chevrolet.com. I informed the salesman of what I was look for and the pricing that was quoted to me by other Chevrolet Dealers.His response was that he could meet or beat the prices that I gave to him. When I got there, it was a whole different story. First of all, when I asked about the options that were on the vehicle, his answer was "yes" to all my questions. When we looked at the vehicle and saw that it did not have those options, his reply was, "oh, I guess it doesn't have that option.As far as the price, it was now thousands of dollars higher than told to me on the telephone. The sales manager accused me of lying and said" there is no way they could sell you the vehicle for that price, but you can buy it from me or this price."Oh, if I had a dollar everything a dealer told me his price was the best. Anyway, STAY AWAY FROM THIS DEALERSHIP IF YOU WANT A GREAT PRICE. IF YOU DON'T CARE AND BELIEVE EVERYTHING YOU HEAR, THAN THIS IS THE PLACE FOR YOU.

Balcomb

May 17, 2016

WORK WAS VERY GOOD AND TIMELY. TOOK LONGER THAN EXPECTED BECAUSE OF 30000 MILE SAERVICE. WE COULD HAVE GONE OUT.

Michelle Glancy

May 16, 2016

Terry was a great sales rep. He is what brought us back a second time.

Stephen C Krueger

May 16, 2016

Overall it was just fine but I am still having problems with convertible top retracting! Guess I need to take care of this myself?Stephen

CourntneyO

May 16, 2016

We bought a 2015 Tahoe LTZ in May of 2015. A year later, we are still waiting for them to fix blemishes that existed at the time of purchase. We have brought it in for oil changes and routine maintenance three times. The first two, we were left with a promise of a call when the parts were in- no call was ever received. The third time, on 5/2/16, we dropped it off and asked for a loaner until it was all taken care of. It is now 5/13/16 (almost two weeks later) and we're still stuffing our three kids into a tiny Chevy Cruz. They're now saying it'll be 4-5 more days, but with their track record I highly doubt it will be that soon. We feel lied to and cheated. Absolutely the worst experience ever!!

Vincent Padula

May 13, 2016

John Hale once again went above and beyond the call of duty!Besides he is a really nice guy and friendly too!Repair was great and fixed right the first time!

S. Hanrahan

May 11, 2016

Beautiful facility and professional people! Sales mgr. Tim Raspiller and sales consultant Jake Thompson were the best!

Gloria Farmer

May 10, 2016

I can always rely on Van's Service Department to give my car the best possible service.The satisfaction I receive has been Great!

Larry

May 10, 2016

Excellent service and communication. The car came back timely and clean

Artie Kern

May 8, 2016

GREAT PLACEBrought My 2006 Vette in for service and it was a terrific experience! You can totally trust them

Gary Beier

May 3, 2016

Good service, great personnel, pleasant facility, customer oriented

Bemrich

May 3, 2016

Everyone was very helpful in my particular needs Tim and Tim were quite understanding as far as my special situation was concerned involving my interlock device.

Insurancehopper

May 2, 2016

Brett my salesman was great, I came to the dealership unannounced and when I called him on his cell phone he said he was off work but would come down in 20 minutes. I waited and and he sold me the truck I wanted, and I was in and out faster then a drive thru. From finance to the sales the Van Chevy team is the best

Ron Stryer

Apr 28, 2016

Excellent customer service ...... professional .....efficient ....friendly.....They listened to my needs and then put together a package to fit ....

Margie Addison

Apr 24, 2016

Very courteous. Not trying to sell any other services...just taking care of business. Comfortable waiting area with refreshments..very neat and clean as well.

Christian Lewis

Apr 23, 2016

OK, I hate car shopping, I do everything online as much as possible, but I was dreading having to go into a dealership a test drive and fork some numbers. The car buying experience at Van Chevrolet, however, was completely different than what I expected. The staff was pleasant and helpful, wasn't any pressure, they left me alone to take a couple meetings, and were all very friendly. Jose Albanil is the sales guy I worked with and he was outstanding, going above and beyond to make sure the experience was positive and stress-free....even going back through my trade in to make sure I didn't leave anything (which of course I did) and called me to try and mail my items to me. Just a truly great customer service experience.

Joseph

Apr 22, 2016

I found a screw in my tire resulting in low psi. When i took it in for repair John Hale told me my tire warranty was still being processed and I could either pay out of pocket or wait a few more days until it prcessed. Without even asking John immediately went to talk to his Director about options. They pulled up my sales record to confirm I did have the tire warranty and they took care of me without having to pay OOP or risk driving around with the screw in my tire. I am so thankful John took great care of me and got my new tire without me even asking for him to go above and beyond.

Georgia Fourlis

Apr 19, 2016

Got the oil changed. Everything was taken care of. Tom Kaskas takes good care of us when we come in for service.

John Yarema

Apr 11, 2016

Len made buying a vehicle easy. The best experience I have had buying a vehicle.

luv2swim_AZ

Apr 11, 2016

service I requested was done in a timely manner, it didn't take that long to do it and it was free (2 years of free oil changes, tire rotations came with the vehicle. It's quite a drive for me but worth it.

Heidi Brouelette

Apr 10, 2016

John in Service was really great and understood my time pressure. He was the first supportive and authentically helpful person I have experienced at Van. My past experiences have been horrible, the used sales department had been deceitful and manipulative. It was a buying experience that gives car buying a bad name. I do not recommend buying from Van at all!!Johns help and understanding was the first positive experience I have had at Van.

Sheldon scheffer

Apr 5, 2016

This is the best dealership we have ever been to. We have been doing business here for the past 8 years. We have purchased a total of 7 vehicles new and used. The main reason for our business is Mike Nations and Smiley. They make the best team and one of them are always available to take care of you. They will always find what you need and beat any other price. Thanks Mike and Smiley for everything.

rockford

Apr 4, 2016

John Hale was the primary and personable point of contact from scheduling to receipt of services. He provided updates while I was waiting with regards to timelines and servicing requirements.

Braines

Apr 4, 2016

If you dread dealing with car dealerships, go see David Seifer. He is exceptional and makes the process so easy! I will be back to see Dave again.

Michael K.

Mar 30, 2016

I have always been treated very well at Van Chevrolet. I would recommend them to everyone. In service Kosta is amazing, for accessories John Swank is the man, and sales Chris Pierce and Jose Albanil are two of the best guys to work for a deal for you. I had a 2014 Silverado and ugraded to a 2016. The new truck is amazing, even compared to the 14!!

Lynn Hartman

Mar 29, 2016

Service was scheduled and carried out as planned - and fixed the issue. I used email to schedule the service and it worked perfectly.

Michael

Mar 26, 2016

John Hale Service Advisor and Service Techs Very Professional

Troy Evans

Mar 22, 2016

Van Chevrolet accomplished for us what we set out to do.

Jack2801

Mar 22, 2016

I scheduled an appointment because of a noise I was hearing in the right rear tire area. While I was there, I thought I would get an oil change also. Van Chevrolet tried to sell me all fluid changes except transmission. When they were finished, they told me everything was OK with the bearings in the right rear wheel and the bill was more than they quoted. Today I took my car to Freeway Chevrolet. They took the car for a road test and heard the same noise as I did. The problem was bearings. Both rear wheels needed new bearings. Freeway Chevrolet did not try to sell me a lot of other services. They addressed my complaint and fixed the car. I would definitely recommend Freeway Chevrolet over Van Chevrolet.

Rebekah Cisman

Mar 19, 2016

It was a great buying experience. The staff was friendly and took their time with all my questions.

Dragonlady

Mar 16, 2016

I only trust my Van Chevy Customer Service Professional! Scott Santos is exceptional. Not only do I receive an excellent problem identification, but always a fair best possible pricing. Truly something a woman can count on with absolute trust

BJM Malibu

Mar 16, 2016

The last 2 times I have had my in for service you have a list of things you check but checking the tire pressure doesn't seem to be one of them. I took it to Big O Tires after both times and my left rear tire needed air both times. It would seem a simple thing to check while you are doing the other.

John Morris

Mar 15, 2016

John Morris always give me great service. I am happy with the entire service department.

marine49

Mar 15, 2016

Bought blind, and was more then pleased by the extras on vehicle--the salesman was right--great vehicle at excellent price--what more can a car buyer hope for!

smataylor_1984

Mar 15, 2016

John Hail and Clint Jarvis took really good care of my truck and keeping me updated. There was really no hassle in my part other than having to bring truck in. But because of John and Clint I will continue to go to Van's even though I live closer to other Chevy dealerships.

Frank Tasnadi

Mar 14, 2016

Adam did a great job. Oooops, need 50 characters. Great job.............................................Adam! :)

Doug Hill

Mar 12, 2016

I was in for a standard service and also asked for a rekey of the glove box. While the rekey request was unusual and difficult given the nature of the keys, it was handled effectively. I was very pleased with the result.

Happy in Scottsdale

Mar 11, 2016

Got to chose from a large inventory and sales force was knowledgeable of the vehicle. Was out of there in a couple hours. Could of been faster if I didn't blab so much.

diane p. condray

Feb 18, 2016

Gabe Flores did an excellent job having my car repaired and keeping me informed of progress and the cost of each needed process. I would return for future service just based on his attention to detail and his friendliness and kindness. Thank you for having him on your service team.

Josephine

Feb 17, 2016

My sales person was Rob and finance employee named Bob. Both of them including all of the staff, employees were kind, knowledgeable, interested with making sure I obtained the autos that I wanted. They extend all of their interest to you, and make you feel as if they really care about you. I always choose Van Chev when purchasing a vehicle, due to the care and friendliness of the employees.

Doug Spelder

Feb 17, 2016

Great service. Friendly staff, work done timely. Would recommend to all.

Gina

Feb 17, 2016

Wouldn't buy from any other dealer in the valley! Great team of guys at Van's.

MICHELLE

Feb 17, 2016

everyone was so helpful, I am a single mom and fosterparent, they provided me with a vehicleat no charge which was so helpful. Tim kept me well informed with what was going on .

David Nelson

Feb 15, 2016

Everything was good. There is nothing else to say.

Loren

Feb 15, 2016

Tim was awesome. Took great care of me. He got my car in and out quickly. Reminded me of my 15000 mile service while I was there getting something else taken care of.

Alex

Feb 15, 2016

Fantastic dealer, professional staff, clean service area, a pleasure to deal with

Rusty Hamati

Feb 13, 2016

Excellent customer service by Tom K. Overall experience was outstanding and Tom kept me updated thru the whole process. Tom is professional, courteous and trustworthy!

Caroline

Feb 13, 2016

The work performed was done in a timely fashion. Clint kept me up-to-date on all the work the needed to be performed-very courteous.

Az_Bruce_Wayne

Feb 9, 2016

As always great work, great team & much appreciated! The caddy rides nice!Been buying from Van Chevy for years and look forward to the next and a awesome deal on buying my 06 GTO :)

Abbey

Feb 7, 2016

Great service team! Clean your car every time you go in!!

Ben

Feb 3, 2016

Dave my service manager was awesome. He kept me in the loop and everything was done completely to my satisfaction. He made my experience awesome. Thank you Dave.

Tom Vezey

Jan 31, 2016

Overall service experience was handled in a professional and timely manner. No issues or complaints.

Trudy816

Jan 30, 2016

Kevin Martin and the entire crew of your service department has always made my experience exceptional. No matter what the circumstance they are always professional courteous and kind. This means the world to me!

Mikethorpe96

Jan 28, 2016

Had an overall great vibe, from start to finish . Plus free lunch on Saturday! My salesman was very knowledgeable and had no trouble answering any question I had.

badman

Jan 27, 2016

work was done to my satisfaction and Tim Hodder the service consultant was very polite and professional..........positive experience..would recommend this dealership to friends.

Mqfellows

Jan 25, 2016

Kosta Agnost has always been extremely knowledgable, trustworthy and caring. Whenever my car needed service, he did a great job fitting me in and getting me back on the road. He is a pleasure to work with & Van's is a great dealership!

Ron

Jan 25, 2016

My service manager, Costa Agnew, went out of his way to get my car serviced and cleaned up after I told him it was not necessary to wash it, in record time when I had little time to spare.He is excellent!

MarkR

Jan 18, 2016

Was able to squeeze me in on a busy day, very helpful. I had to leave town the following day and needed to get in.

tahoeguy

Jan 16, 2016

Van Chevrolet continues to provide exceptional service, from a simple and pleasant purchasing process to professional comprehensive maintenance and service. Our family has purchased multiple vehicles from Van Chevrolet starting in the 1990's and we always return to Van Chevrolet.

Mcox331

Jan 15, 2016

Honestly, I needed a truck, so I picked one out online from my recommendations of my loan provider. I received an email and a phone call from salesman Colby who made my deal exceptional. On top of getting my specific truck, the dealership finance team including Wayne, and Thor beat my loan percentage rate! It was literally a few hours process over the course of a day and half at my convienance. You guys killed it and I love my new truck!

Twyla Mishler

Jan 12, 2016

Very easy buying experience. Our salesman and his manager were very helpful in finding me the car I wanted.

Leah

Jan 12, 2016

Excellent work and customer service was very friendly. I recommend an update to the wifi as it is too slow and folks like me want to be able to work while waiting.

Nicole

Jan 11, 2016

Scott Daly and team made my car buying experience truly amazing. I would recommend anyone to Van Chevrolet

Bob Goebel

Jan 11, 2016

Excellent scheduling and service completion followed by new car showing and vehicle purchase

Truck guy 321

Jan 11, 2016

Colby was the BEST! They gave me the deal I wanted, and there was no problems. I left a very happy customer. Thanks Van Chevolet!

ewoolf

Nov 30, 2015

AVOID THIS PLACE AT ALL COSTS.....predatory loan issued to an 85 year old womanThey sold my grandmother a brand new car. Sounds ok, right? Well she's 85, has just about the worst credit score one can get, lives on minimal social security, still pays rent for her own apartment, and has about $0 to her name at any given time. They let her walk out of there with a brand new Chevy Cruze for about $4000 ABOVE MSRP, 20% APR, which equated to about a $500/mo payment. Slap on $200 for an 85 year old's auto insurance and she's looking at about $700/mo for a vehicle she drives about once per week. Great. This leaves her with about negative $100 per month for groceries, medications, etc. I know what you're thinking. Who let her go in the first place? She went on her own without telling anyone. Did she make poor choices? Of course. But I still cannot understand how one of their sales people let her walk away with that "deal".....We spoke with Mike Wolfe (sales manager) and he seemed very sympathetic on the phone. He said he would make it right. The plan was to trade it in for a cheaper car that she can actually afford. When we arrived we dealt with a rude salesman (not the same one who sold her the car), Mike Luck, who treated us with about 0 respect. Likely because he knew he wasn't going to be selling anything to us. When we communicated our frustrations, he said "I don't know what happened but we're here to do everything in our power to sell cars." Thanks Mike Luck, you're the reason we're here again and you're the reason the auto sales business has close to zero integrity. Next we spoke to Mike Wolfe. Our savior on the phone right? Nope. He threw his hands in the air and relieved himself of any and all responsibility because "he was there that day and didn't oversee the sale." The only way they could make a deal is if my grandmother forked over $3000 as a down payment for a downgraded vehicle. They don't make money from making things like this right. So now my grandma will have to voluntarily surrender the car to the bank, which means no vehicle and possibly payments on the amount owed after auction. Thanks Van Chevrolet. My grandma thanks you too. Zero integrity in an otherwise low integrity line of work. Go somewhere else to purchase a vehicle.

megan bennett

Nov 28, 2015

I have had excellent service at the Scottsdale location. The person who helped us was Jose Albanil. All the people there are friendly and helpful. But Jose Albanil is an 8 star person. Anytime I need info about my car I go to him and he helps me.

NewtoAZ

Nov 18, 2015

Keith Maldonado at Van Chevrolet was interested in looking for my needs in a vehicle instead of pushing something I did not want at me. He took the time to help not making me choose what he wanted me to buy as other dealership sales parties have done in the past. This experience became an enjoyable remembrance instead of a regret after the sale was finalized. I would recommend Keith as the person to see IF you really want to choose, not end up with a vehicle.

Pat Carleton

Nov 12, 2015

I've just bought my 3rd Buick Encore from Van Buick GMC/Chevrolet.....in and out in 21/2 hours, with great service, attention to detail and exactly the product, with accessories, that I had requested.Having had many cars from this dealership previously, I'm also well acquainted with the service department: which is top notch.If you haven't dealt with Van Buick GMC Chevrolet, you are in for a treat!!

nathanray

Nov 5, 2015

Unprofessional and extremely rude. I was looking to purchase a car and they didn't even have their facts correct, I tried to correct them and they just walked away.

Jqfamous1

Nov 2, 2015

Keith Maldonado was the best agent. He made it easy and fast to purchase my car. I let him know how much I wanted to spend and what I was looking for and he had several cars picked out for me that were exactly what I was looking for! Jessica Quintero

Merchj1

Oct 27, 2015

My experience with Van Buick GMC was very positive and the best ever. My salesman Zach Orr was very helpful and polite. He made our truck buying experience very easy and enjoyable. Thank you very much Zach.

Local buyer

Aug 28, 2015

Great deal on GMC Terrain I had bought. The advisor Zach was above and beyond the call of duty.. Meaning he would come in on his days off to help me.. Never seen that before and was motivated to help me throughout the car buying process. The reason I gave a 4 star is not because of my service, but waiting in a office I overheard two employees talking about a customer who wanted to come in for other business and they were talking about how they were going to push a car on him when he came in and how they did not care that he directly advised them on the phone about not wanting to buy a car. Thats goes against everything there opening statement says about friendly and non pressure environment.

Dianev1123

Jul 24, 2015

The service at van Chevrolet is always top notch. I don't feel pressured to buy things I don't want but am given options on what I can do. Friendly, professional service

Big Rocco

Jul 23, 2015

Fixed quickly and correctly - nice waiting room with coffee and donuts and TV and WIFI and comfy chairs. Thank you,

truck

Jul 9, 2015

Shawn having strong communication skills and making sure I was informed on each repair. I was very pleased with the service at V an Chevrolet in Scottsdale

Terry

May 13, 2015

I have purchase 5 Chevys in 15 years from them and always fair and honest. Great service and sales people. It has the small town feel when your are doing business and they go out of there way to help you. Lets face it buying a new car is hard enough but they make you feel a easy. Not saying I have not had problems but they went out of there way to help.

John

Apr 18, 2015

By far the WORSE service I have ever had car shopping! If you are looking for a new or used car/truck, do not go to Van Gmc scottsdale. The car staff is extremely unprofessional and extremely rude. Tried to pressure us into buying a car we didn't even want. Telling us they would have to order the one we were interested in and kept lying to us about the price of the vehicle. Wouldn't even negotiate on the price. Do NOT go to Van GMC scottsdale!!

Sherry

Mar 20, 2015

We never expected to have such a great experience going to a dealership to purchase a car. Mike Nations was more than helpful and since this was my daughters first time purchasing a car, he made sure she was well educated on the entire process. He even followed up later and made sure all was going well. When we went back for our maintenance appointment, everyone in the service department was more than friendly and helpful - We couldn't have asked for a better, more comfortable experience from the purchase all the way to the service department. Thank you!

JH

Feb 23, 2015

I had a problem with accessing my car after hours on the weekend because I got there an hour after the service department had closed. All service staff had left for the day but the manager at new car sales for Van's (Dan) bent over backwards to help me access my car. I was so appreciative because I needed it for work. Dan even told me they would give me a loaner car if he could not get my car out of service. We have bought our last two vehicles from Van's and referred two additional customers who bought vehicles and we will continue to do so because they are so easy to work with and provide excellent service!

Donald Gardner

Feb 7, 2015

Sales Person was exceptionally helpful in completing he lease process, and met all my expectations.

New To Arizona

Jan 11, 2015

I have moved to Scottsdale in the last few months and have had trouble getting to know where to go for good service for many things.But not for my Buick Enclave! I had several recalls so I called Van Chevrolet - Buick.The service was beyond my expectations.Eveyone was great.When the time comes to buy my next car or for repairs I know now that is where I will spend my hard earned money.Thank you Shawn for the great service you provided!

John K

Dec 18, 2014

Brilliant service experience. Shawn is experienced and very knowledgeable. Whenever service is required, I always learn something new about my vehicle, from Shawn. He is a solid, trustworthy service advisor, and I never hesitate to have my wife drop off a vehicle because I know that she will be treated professionally. Well done Vans Service Dept!John K.

rjason97atgmail.com

Dec 18, 2014

Had my truck serviced at Van's Chevrolet and couldn't ask for better service. Robbi is such a professional and stays on top of everything. He had my truck back to me before I finished my coffee. You seriously can't ask for a more pleasant experience. Thank you Robbi and Vans!

Debbie A

Dec 17, 2014

I am very happy with the service that I get from Tom Kaskas. He is always on the ball and gets me in and out quickly.

scott

Dec 16, 2014

Brought my 2007 Silverado in to get some service work done. I was greeted by Kevin Martin who was extremely helpful and nice through the whole process. Had my truck done quick and was very satisfied with everything.

starwilliams

Dec 16, 2014

Kevin Martin finally fixed the noise I've been hearing! Best service advisor in the valley! I highly recommend Van Chevrolet service dept.ask for kevin!

Skyleigh

Dec 16, 2014

I took my car in to get an oil change, and the service writer, Kevin Martin greeted me and was super helpful and really knew what he was talking about. I would recommend this place to anyone with a Chevy!

Wyatt Rutt

Dec 16, 2014

I went and got my oil changed and Kevin Martin was extremely helpful in getting what I need done! Definitely will recommend this location! Thanks!

Matthew Bernard

Dec 12, 2014

He was amazing and needs a promotion. Did everything possible to get me a car even when it didn't look good and got me one.

peterdebrie

Dec 11, 2014

The dealership gave me a good deal and a good trade in value for my car. Sales person mr. Luck did a good job. I would recommend the dealership. They were very polite.

Mick Walker

Dec 6, 2014

Getting a Deal, caught between My Bean counting Wife, and The Dealer is a work of Art. Worked many differant options. In The end We all Worked it out. Go a GM Supplier Deal. Working for a Major Airline for oveer 28 Years has its Benifits. TY All The Staff at VAN Chevrolet.

cheeb10

Dec 4, 2014

A big thank you to Michael Nations for making our car buying experince painless. We appreciate the honesty and awesome customer service. You will always have our business!!

Deidre5234

Dec 1, 2014

I bought a vehicle from Paul Harmsen recently it was the most pleasant and easy experience I've had. He told me what I needed to hear and help me out of a bad situation. If you want to straightforward deal with none of the nonsense go see him.

Joe Logue

Nov 28, 2014

Michael Nations made our car buying experience painless. He knew what we were looking for and he and Smiley made the deal happen. Great job!

Mka61

Nov 12, 2014

We own a 2007 Yukon class. in May 2014 the car had a small oil leak. We were going to send our son off to college with this car. Therefore we took it in to Van Chevrolet. They fixed the leak for around $2500 however it continued to leak. At this point we questioned them about whether they could really fix it and if we should trade the car. We had great concerns sending our son 2000 miles away and possibly having a problem. They assured us that they could get it right i and charged us another thousand dollars. The end result is that they didn't fix it and the car leaked all of its oil out. Very disappointing. I would have a hard time trusting their work and opinion.

tatyanna.brenner

Oct 14, 2014

To make a long story short I got a vehicle from Van Chevrolet but after three weeks of having the car they said I needed a consigner or I needed to bring the car back. I decided to bring the car back. Then they said they will make the deal go through without a consigner which sounded shady, so I declined. I asked for my trade in back and that's when they told me they already took it to the auction. I couldn't believe they took it to the auction before the deal was finalized and before they even payed off the trade in. But they said they would get it back and have it towed to me since it wasn't in a condition to be driven. After a week of getting ignored they finally got my car back but they wouldn't tow it to me. After a couple more days of getting ignored I decided to have my car towed myself. I would never advise anyone to do business with them.

shawnmoeller

Oct 12, 2014

anybody looking for a good deal and a great car should always go to van Chevrolet.I only buy my cars here the experience is always great

jwwilson

Sep 15, 2014

Shawn,( in service)Thanks for watching the service of my Hybrid Silverado. Great job.! Over the years Montezuma Paving Co. has owned many trucks. As always, what ever my vehicles needed your took care of.Thanks

Priceman

Sep 6, 2014

Purchased a 2014 Chevrolet half ton over labor day. It took two long afternoons working primarily with Brian Wimsatt and Jeremiah Duncan to finally find the appropriate vehicle for our needs. We then worked with their finance staff to finalize the purchase. After purchase, returned to a few days later for some additional custom accessories. There were no glitches or unwelcome surprises during the course of the transactions.My wife and I were both pleasantly surprised by experience. We feel good about Van Chevrolet. All of the personnel we dealt with were very professional, knowledgeable, and helpful. We are very satisfied with our final selection. We think the truck is great. Could not have asked for better service.Would heartily recommend this dealership.

jasonsmccann

Aug 26, 2014

I brought our 2012 Yukon Denali in for service on one of the captain's chair's mechanisms and to troubleshoot the DVD player. The car was dropped off Wednesday, August 20 in the afternoon. I was lead to believe that the car would be ready the next day. Two days went by and no one called. I had to call in myself Friday afternoon to get a status update. It was only then that I was told that the vehicle has just arrived at a bay to begin service. The fact that two full days went by without the vehicle being looked at was ridiculous. It was only after I reached out to a service manager that progress was eventually made. After which time, the car was ready within 2 hours. So my question is: Why did it take over 48 hours and a couple of phones calls on my end to have an hour or two worth of time spent on my car to complete the service request? On top of this, I had an oil change done and specifically asked if the car would be vacuumed. I was told that it would be and when it wasn't done upon arrival I was told that they wouldn't do it without charging extra for labor. Customer service is key in any business and you guys failed in every aspect.

josh tschudy

Aug 24, 2014

I bought a new utility truck for my business. I was pleased with David Lipari, who did everything he could to negotiate a great price and even got me upgrades. I would recommend this dealer to everyone. If you want a salesmen that is honest and friendly, ask for David Lipari.

Jamesjduda

Aug 2, 2014

Internet manager (David Cottrell) and salesperson (Ryan) were very professional in the transaction. Finance Manager (Sam) also did a great job and was very well organized.David Cottrell stayed in contact with me since my original internet contact over a month ago. He was the major reason I shopped at Van Chevrolet!

Jasakr

Jul 24, 2014

Van Chevrolet is in a class all of their own because of one reason; Abdul Elturk! He was simply amazing! From the moment I got there I knew I was in great hands. He's honest, courteous, trustworthy and made my car buying experience a real pleasure, which I never thought possible. He sat with me and explained all my options and did all he could to get me financed and save me as much money as possible. I was so impressed with Mr. Abdul that I went and got a second vehicle from him. I trust him THAT much. Now I'm driving a GMC Acadia and I know that the next vehicle I get will also be from Mr. Abdul and the Van Chevrolet team. I'm referring my family and friends to him because I know he'll treat them all with the same honesty, dedication and true commitment. I'll never buy from anyone else because Abdul Elturk is clearly the best!

Salv

Jul 22, 2014

I really believe I got a great deal Abdul went above and beyond everything I expected. We really appreciate everything he did for us. This has been the best experience we have ever had at any dealer. I would recommend Abdul to anyone looking for a new car.

doreen27

Jul 22, 2014

After a very rocky start with 2 other managing sales people in the used car section at Vans Chevrolet, a very energetic and customer service oriented young man named Abdul Elturk stepped up, saved and made a sale. If it hadn't been for him putting the customer first, we would not have been back, ever. Many could take a lesson on how to treat people and to represent a company they work for. To the General Manager of this company, please take note that you should reward Abdul for his efforts and being so attentive to the customers that enter your building and make you money. We would highly recommend Abdul to others and would seek him for future purchases. The excellent rating I am giving the dealership is only due to Abdul. Sincerely, Joe and Doreen DeLucia

vansucks

Jul 15, 2014

I bought a used 2011 Lincoln on 4/28/14. That was my first mistake. I was told since it was a used vehicle that all the paint issues, interior leather issues, etc. would all get resolved during the pre-delivery inspection, and in the words of my saleswoman, "up to par". I receive the car the next day with a dead battery, missing paint on every door and bumper, two malfunctioning taillights that I was told were being replaced, hard faults in the steering gear, and a constant undiagnosed chiming noise. I bring the car in a few days later to discuss how the vehicle in such shape was not ready for any sale. First, my saleswoman was upset with me that I brought the car back in for a new battery, because having had to jump my car a total of 40 times over the past two days wasn't reason enough. They scheduled an appointment to look at the other stuff just to later call me and tell me Vince Maldonado of used sales refuses to go forward with any of the fixes due to my saleswoman not communicating with him. As if that was my fault. Other than that, literally every department from service to finance has been xxxx, and many of the managers are quite set in their ways. If you're not going down there to buy a new corvette, prepare to get stepped on. I'm still driving around a car I don't feel safe in because these folks can't stand behind what they do. If I could give them zero stars across the board, I would. BEWARE.

sarahmaxwell

Jul 5, 2014

I have worked with Michael Nations several times he has always done what it takes to make the sale happen. I highly recommend going and seeing him at Van Chevrolet where the staff is friendly, helpful, and all together a great experience. Any one interested in a New or Used vehicle please visit them today and again ask for Michael Nations!

Elle99

Jul 3, 2014

Really enjoyed my experience purchasing a car at this dealer, I worked with Brian and he made the process easy and timely! He helped me select the exact car that really fit my personal needs, he helped me get out of my current lease and into a new car purchase same day! I recommend you ask for Brian when you are looking to purchase a new or used vehicle!

jahara123

Jun 30, 2014

We have bought 4 to 5 vehicles at Vans Chevrolet. All of our experiences have been great. We just recently purchased a 2014 Corvette from them. It is on order and Michael Gacindo has been great about keeping us informed about the progress of the car. He was very informative about the car before we purchased it. All the people have been very friendly and not pushy. They answer all the questions we had. We will continue to buy cars from them. Thanks again Michael for all your help and keeping us informed. We are looking forward to seeing you when our Corvette comes in. Sincerely,Jan Fink

JamesDRae

Jun 19, 2014

Took my brand spanking new Buick in for it's first oil change, When my car was finished I got in noticing someone had ruffled through my console, and glove box. I immediately contacted the service drive manager (Chris Davis) and informed him a very expensive item was missing from the glove compartment. His reply was "I was stupid for leaving it in there and they are not responsible".. I asked to speak with the service manager (Shawn Mack) who was also unsympathetic, saying if they acted upon all the theft complaints from the service dept they would have no employees, and once again said " I should not have left the item in my glove compartment". Well stupid me I guess.. One would think when they purchase a brand new vehicle and return to that dealership for the first time you would feel comfortable that the vehicle and it's contents are safe. So be warned, there ARE thief's working at Van Buick in the service department, and they have free access to all your valuables with no recourse from their employer.

arcelorozco

May 16, 2014

I purchased my 2014 chevy malibu ls from the tent sale but my sales people are Van Chevy. They made it seem like i was getting a great deal. $2750 in rebates ect...When i looked at the contract and i also took it to a Finance manager in another chevy dealership they said they had given me the price of an LT model (which is a big difference) and i walked away with an LS. I was also unaware of the new eco system, where the car turns off at stop lights and thats annoying they never told me anything about the car doing that, i thought my car was already malfuntioning. TOO TOP IT OFF, my rebate wasnt even put towards my car! it was put back into there pocket. BEWARE!

Mesca_123

May 16, 2014

Bought 2010 Chevrolet equinox ltz after 2months the whole computer software crash they wouldn't replace it even though it was a software problem that had recalls in 2010 took it to a different Chevrolet dealership and discovered original parts are not in have different parts from different vehicle not equinox!!!!! It was never inspected called GM no help! My transmission went out 4months after.....LAWSUIT coming their way very soon!

dgball

Apr 21, 2014

I brought my truck in for again for the same problem that was "repaired" the year before. This vehicle had been in multiple times for the same problem, and only once was their repair covered. When I brought it in again I had to fork out more money for the exact same repair that I had recently. I asked the writer to discuss this with the service manager. He said the part would not be covered, even when it had been replaced not to long ago. Well that just tells you. You can't trust a service person to do the job right the first time.

2014SSRS

Apr 1, 2014

Great Experience. Nice People. Great Prices. Would recommend to my family and friends. One of the best car buying experiences that I have ever done.

irish1945

Feb 26, 2014

I needed work on my A/C unit in my Tahoe. I spoke to Jason Byers, He set up an appointment for me on the next day. Jason met me in th drive. He was friendly, listened to my concerns and got me set up with a ride back to my office. He followed up with me during the day and called me when my Tahoe was ready to pick up. The A/C unit never worked as well as iot does now. great job.

Boring

Feb 14, 2014

My husband and I were greeted well by everyone , As consumers we have a huge choice of dealerships in the valley, I like it when people acknowledge that you are there !! Whether I find a vehicle or not , if I am treated well I will always go back ,Thank you Michael for taking great care of us and , Smiley and the others too ......................You are doing a great job and we appreciate that.

Gbarnes1

Feb 7, 2014

Love my Buick. Seth was pleasant to deal with. Good job also on respecting my time. Would recommend the dealership and Seth to do business with.

abonfietti007

Jan 31, 2014

Scott, Zach and Smiley did go above and beyond anything I would expect to get me the perfect car. They did not have the car, found it, brought it in, certified it and delivered exactly the car I wanted, perfect. Not forgetting to mention they had by far the best offer for my trade.Note: I did visit all but 2 dealers in the valley and, again, the guys at Van Chevrolet made it happen. I truly felt they did work with me rather than tried to make a sale.I will definitely go back there again and again for future car purchases for sure! And so should you (if you like great deals, that is)

mjbaileyaz

Jan 30, 2014

Extreme pricing. $150 to replace 2 brake light bulbs and diagnose the cruise control, did not have any faults, although the cruise didn't work o a trip a couple of days before.

Kell0816

Jan 17, 2014

They tricked me into buyingvehicle that should up more damage than advertised. Told them didn't want and wanted my car back (theypromisedIcould),saidno alreadsold.

jhyman50

Jan 3, 2014

I have had a horrific experience with them. I was recently in an accident and purchased a replacement used vehicle from Adrian Wilson at Van Chevrolet. I'll paperwork was signed, down payment was paid and they cashed the check. They informed me that the vehicle still had to get inspected prior to giving it to me and would be ready within two days. I patiently waited at my own expense with a rental vehicle. They first informed me that it was going to take longer than expected and requested that I wait, which I did patiently. Then two weeks later I get a call from them stating they have to cancel the deal because it didn't pass inspection. I went to VAN Chevrolet and requested that I be refunded my down payment and they informed that my check hadn't cleared yet (which it had,7 days prior) and that they couldnt refund me my money. After numerous inquiries and finally obtaining a copy of the inspection report, it appears that a salesman/manager had taken it for a joy ride and blown the engine subsequent to me purchasing the vehicle which they were trying to cover up, then wouldn't take ownership of it. I spoke to as many managers as I could but only got mean stares and the run around. Chevrolet should be embarrassed with their dealership's conduct. By making the mistake of trusting these people, I am out 2 weeks rental of about $600, and I now have to resume my search for a vehicle and incur additional costs.

kylejones310

Dec 4, 2013

something has drastically changed at Van. I have had to wait for a long period of time for someone to come out and get me checked in, it seems that none of the service workers care about people that pull up and wait to be checked in. I have always had great service however when leaving 2 messages for service manager Shawn I never received a call back. I will try the new Cadillac dealer for service.

eddie44

Nov 4, 2013

I arrived at Vans on Sunday approx 9 am which was about a hr before they open. I was greeted by Patrick Ortiz. He and I began the usual negotiation ritual which was going well until an unknown sales manager (not Dan who was supporting Patrick) felt he had to stick his nose in. Our discussion immediately started downhill. When I told this mgr that one of his uninformed statements was BS he told me "if you're going to swear at me get the xxxx out". It amazed me that a grown man especially a car salesman was offended by that term but I walked out. I later received a call from Patrick who was able to salvage our relationship. Long story short we were able to make a deal. Part of that deal was that our financing was to be thru a specific financial institution. We signed papers and left. Two weeks later we received paperwork from a totally different institution. When questioned ever employee involve admitted the deal was based on our chose of financing. They said that bank would not allow them to buy down the interest rate. I explained that this was their problem, not mine. After a week of leaving voicemails that were unreturned or talking to managers that "would check into it and get right back to me" with no call back I finally escalated the matter to Chuck Mullins, the General Mgr. He apologized and ultimately did get the situation worked out or so I thought. Two weeks later I received a call from the first bank saying my first payment was late. Another call and email exchange with Trena. Sent obtained a letter which basically said the right hand didn't know what the left hand was doing. Again we assumed everything was good. WRONG! A few days later I received the registration from DMV. Vans had neglected to transfer my personalized plate so I now had a regular plate for my new vehicle. I called and the only person I could reach was Mr Smiley who informed me "that's your problem, you need to go to Motor Vehicle and transfer it". I explained that the plate had been on three vehicle prior and each time the dealer had transferred it. Patrick had removed the plate and we had conversation about it going on the new car. I had also mentioned it to the finance mgr. I had to go into work late and go to DMV to straighten this out. Since all of this I behave received a call from Chuck Mullins who is apologetic and admits they "screwed up on multiple levels".

joeyfloyd

Sep 6, 2013

Took truck in because the service tire light was on. After they said it was done I paid and went to the truck and found the same light still on. Jay was unapologetic and full of excuses but did not have a solution. In my opinion they are totally incompetent and I will never return.

jjen111

Aug 26, 2013

Bring all my cars to Van Chevy for service so when we needed to lease a new car we talked to a salesperson. Showed us a Buick and told us $2500 Down, $99 a month -Final. When we were ready a few weeks later we called and told him we'd be coming in. Showed up and he wasn't there so got to work with his boss. Told by him $4000 down $300 a month. And that was only if you had a non GM vehicle in the household. We have a Honda and a Toyota -we were told neither of those count. Finally got it to $3000 down $180 a month. The next day the person we originally spoke to called and we informed him of the differences. He told us again that he was correct in the $2500 down, $99 a month final. But wouldn't do anything. We were also in the market for a used car/truck and they want us to purchase from them on this car. No chance of that. We can't stand liars, and the fact that they all have different stories to the same car. Will still be taking my cars in for service as I love my advisor, but will not be buying again from them and won't be recommending them.

TEMPZ

Aug 20, 2013

truck i bought had dings and scratches salesman told me he will take care of that in a later date because the lady that work on that department was not in that date so i trusted him after i signed the papers he just gave me the round around everytime i took a visit to look for him he told his coworkers to tell me that he wasnt in today .. he even ripped me off with all the numbers i payed 10k more than he told me i was its my fault too for not reading .. terrible experience i should of read the reviews before going there... DO NOT BUY FROM THERE TRUST ME DONT DO THE SAME MISTAKE I DID.. theres alot more they done to me its just to much to type in

LDrago1

Aug 13, 2013

I loved my experience with Van! I was looking to get out of my existing car but was worried about my bad credit. Jake in sales and Josh in finance were honest and helpful. I am now a proud owner of a 2013 Chevy Cruze and am so thankful for the honesty and hard work they both did to make it happen. God Bless them both and the awesome dealership experience!

ruce42

Aug 12, 2013

Overcharged for head lamp replacement. charged $119.88 for a job local dealer would charge $15.30.Owners manual shows 6 simple steps for replacement without the use of a tool.

SayfeKlay

Aug 9, 2013

Absolutely one of the worst car buying examples. This is why I always avoid buying car from dealers. Car listed for 16988... We got there to buy it... Guess what: 1850$ for inspection fee, and another 695$ for protection fee. Total price over 20,000$. DO NOT GO SHOPPING THERE. We came there and Paul worked with us. Ridiculous that you guys add1850$ for inspection, and 650$ for the protection. Classic example of false advertising. ----------------- Steve, Thank you for your recent purchase request on our 2012 Nissan Leaf! My name is xxxxxx and I will be assisting you in your purchase. Our internet car-buying process is designed to make it a quick and hassle-free way to purchase. I look forward to helping you make an informed decision and find the right vehicle for your budget. Please contact me at the number below to get started, or simply reply to this email. I have included a price quote for you with my already discounted internet price. Thank you again for your inquiry and I look forward to speaking with you. Retail Price- $18,988Discount- $2,000Van Chevrolet Internet Special-$16,988

rvbelanger

Jul 7, 2013

Kudos and Appreciation for Ashley Salinas - Frustration with Purchase ExperienceOn July 3rd we brought our recently purchased (used) Tahoe into Van's for service on a steering sensor. We had thought this to be warranty service because we had purchased the extended warranty when we purchased the vehicle a week earlier. From the onset Ashley was very warm and friendly and truly interested in servicing our needs. After the technicians had the opportunity to research the condition Ashely immediately contacted us to inform us on the issue and to provide us with frustrating news that the service was not going to be covered by warranty. Ashley handled my frustration very professionally and suggested that I call the sales department to see if they could work through the issue. We reached out to Dave Seifert on Wednesday afternoon, and he said he was not at the dealership but that he would look at in the morning and get back with me. The morning went by and I assumed that Dave made a mistake in saying "in the morning" considering the next day was the holiday. So we waited to see the response from Dave on Friday. By 10 AM there was still no response so I reached out to Dave for an update. He had not looked into the issue at all and said he would get back to us. About an hour later Ashley called to ask how things were going and what if anything the sales group was doing with the issue. I explained the lack of response so far and she said she would look into the situation. I asked Dave for an update and he had nothing but again said he would get back to me. Ashley called back a little later having worked through the issue and was able to get the service covered under warranty. Dave has still not gotten back to me. We received no less than three calls from Ashley keeping us informed of status and keeping us informed of when we could pick up the vehicle.When we picked up the vehicle Ashley walked us through the service and again showed genuine interest and concern for us. She had also realized that the door handles on the vehicle were flaking and researched that there was a recall on the interior handles and she had them replaced for us while the vehicle was at Vans. It was a nice surprise.We have had service done before at Vans and the Service group has always been 5 stars. Ashley gets 5 star stars across the board. This experience with service is what brought us into Vans to buy the Tahoe in the first place. I can not say enough how great the service group has been. This however is not the experience we had in purchasing a vehicle with your sales group and finance group. I would highly recommend your organization for service but I would not from a purchase stand point.Beyond the lack of response I expressed above there were many elements of the sales experience that left us frustrated. The service call accentuated the frustration when Ashley called to state that the warranty did not begin for 60 days and that if it had started immediately the parts would not have been covered. Both of these statements were very frustrating and not consistent with what we were told. I believe we were mislead on the warranty. First off we were NEVER told of it not starting for 60 days. The finance guy and Dave both new we were buying this vehicle to move back to Indianapolis on July 12. I bought the warranty for piece of mind during the road trip. I would have looked at something else if I had been told my biggest risk was not covered. To further frustrate matters I was told on several occasions that this warranty was a bumper to bumper all inclusive warranty. I was told it is so great it even covers oil changes and tires. I was told the only thing it did not cover was wear parts like brake pads. When all this was being shared I asked were is the fine print of the warranty. I was told there was information in the document envelope I would receive and that a package would come in the mail in about 30 days. In the mean time I was told any certified mechanic and 100 deductible (deductible waived at Vans) would get me back on the road. When I got home that night I went to my sales envelope and there was nothing on the warranty. I immediately called Dave and initially he said he could not do anything about getting me the details because that was a finance issue. On the day we picked up the vehicle (2 days later) nothing had been done about my request for more information on the warranty. I asked Dave about it and he brought me to a different finance guy that printed out some generic contract language but could not get me to what I actually signed for some reason. He assured me that I would get a package in less than 30 days.On the day of the sale we were in your dealership for 7 hours waiting for finance and others to get papers together. We already knew the vehicle would not be ready for 2 days, this was just waiting for answers and for finance. We had to consistently ask for Dave or ask where are the finance guys we had to meet to sign papers. We were forced to have negotiating discussions in the open lounge as opposed to sitting in an office or cubicle where the conversation was more private. It was not a very good experience. I know Dave is a new cars salesman and he was taking us around used cars because one of your mechanics referred us to him but the lack of follow through on many fronts has left me very frustrated with the process of purchasing a vehicle through your organization.

GarciaDianita

Jul 3, 2013

Keith Maldonado is the Internet Sales Manager, yet he helped us every step of the way: from working with us via online to meeting with us when we went to the dealership. Overall, it was a great experience with him and with Cody in the Finance Dept; and also with Mr. Cerreta. We were even called back a week later after signing all paperwork and driving off with the Silverado truck we purchased, because they had even worked on getting us a better contract with which lowered our car payment even more (that was also with the warranty we had also purchased)! Thank you Van Chevrolet for making buying a vehicle a POSITIVE experience! The guys at Van are all great and provide excellent customer service. Thank you!

JanRey

Jun 22, 2013

Yesterday my husband surprised with not One but Two New Cars! Unbeknown to me husband was working with Scott DALY to pull off this monumental event. The reason my husband went to Van's and asked to work with Scott, was because of our daughter's outstanding experience a few weeks ago. We were not expecting the same kind of deal that she got, only that we be treated fair. Scott Daly, went ABOVE and BEYOND, our expectations! My husband is still talking about his experience working with Scott and the Van team....they were in his words "EXCEPTIONAL, UNBELIEVEABLE!" The personal attention, and competency of this incredible staff far exceeded our expectations!To say we will be back, is an understatement! To say " Will refer friends and Family to Scott Daly and Van's Chev."... is even a greater understatement....Of Course We Will... ! Never in my 61 years of dealing with buying a new car has it EVER been a good experience! This was an AMAZING first !

RexFreed

Jun 12, 2013

Scott was great. He found the car I was dreaming about in little or no time and had it waiting for me all prepped and pristine as I walked up. It was a wonderful experience and I happily recommend the dealership, and especially Scott, whenever I can. I be at Van for all of my vehicle purchases.

CourtneyFreed

Jun 12, 2013

Wonderful experience....actually had a blast buying my car! Scott & Ron Daly helped a ton and made me very comfortable and got me the deal I wanted! Nice dealership too-Matt, Smiley & Dan were awesome as well! I am a Van customer for life!

odyssic

Jun 9, 2013

Bait and switch?...or just business as usual? Called Vans Fleet department tonight and asked if they would honor an ad price by another local dealer. I clearly stated "will you honor $19,499.00 advertised by Sand's Chevrolet for a 2013 Equinox LS, Paying only tax, title, lic, and DOC fee of $399.00? (Sand's ad verbatim) Chris Pierce in the internet department said he would have to check with his manager. He did so and confirmed yes they would match that price. I further stated, "no other charges" just tax, title, lic, and DOC? He said yes. After driving 50 miles R/T we were offered the vehicle for $21,499.00. A huge waste of time for both of us. I guess integrity is lost on this dealership.

trina04895

May 31, 2013

worst dealership in az ! my bf warned me but i didn't listen. they don't have a integrity and they led me on for days! i put all my trust in them!

DarrinG

May 26, 2013

Typical old school bait and switch. The car offered and we called in to verify they had the unit in stock. Magically was involved in a deal when we got there and they couldn't show us the car. Keep in mind it took us 40 minutes from the time we inquired about the car till we showed up to view it. I would never recommend this shady stealership to anyone. Ok, maybe people I didn't like.

gregr69

May 14, 2013

I ultimately decided on purchasing my new Camaro through Van Chevrolet mostly in part to Eric Francisco who was the salesperson that responded to my online inquiry. I had reached out to a couple dealerships but one would not answer my questions and mostly wanted me just come in. Eric on the other hand, responded to my questions quickly and thoroughly. That transparency got me into the dealership to test drive the car. Based on my correspondence with Eric, he actually had a couple vehicles which made sense for me to look at. He was great to deal with and pretty funny to boot! I enjoyed visiting with him while buying a car. Don't think I've ever said that before! Then worked with Bob Horchler in finance and he was really helpful and nice. All in all it was a very enjoyable buying experience.

apryl2u65

May 10, 2013

Okay its springtime once again and I am limited to where my car can go! I have learned to pack camping gear in such a way I can drive the 2012 Malibu. However, I want to be more than an urban camper and stick to the nice campgrounds in Arizona. I needed a truck to go where I want and enjoy the outdoors.My first trip to Van Chevrolet in 2012 was a very good so when I found out they were going to be at the tent sale I had to attend. Well I made my appointment with Eric Francisco for first thing in the morning as there was no way I wanted to be outside in the heat unless I was going to be by the pool. ( it was going to be over 100 degrees that day) When I arrived, Eric greeted me with a smile and since he knew in advance, what I wanted we went right to it and there was no stopping. Paul the manager told me what types of trucks that would work with my financing. That was wonderful so I did not waste my time looking at trucks I could not afford.Well that was not to long of a deal and we found the perfect truck just for me and it was even Rudy Red which was nice since I have never had a red vehicle before it was very special to have a truck that sparkles. The finance person bob I think was his name had the paper work ready very quickly and I signed and received my tablet gift and went to see my new truck. The entire process only took a couple of hours and I was on my way. Eric took me to the detail area and showed me all the bells and whistles of the new truck and had it all setup for me. The only thing I needed to do was learn how to drive such a big truck. It is a 2013 Silverado LT and I love it. Eric, Paul, and Bob thank you very much for everything you have done you were the best and since this is my second purchase from them I will continue to buy from Van Chevrolet should I need another vehicle again.For now, I am going to take Chevrolets advice and go Find new roads and Make some new roads along the way! Apryl

LBrowning

Apr 29, 2013

Salesman, S. Flannigan made a cold call to my niece, Bonnie Klein, after noting mileage on her Duramax after service. Long story short, on 4/25/2013 Bonnie traded in her truck for a new Silverado with all the bells and whistles and had a great experience doing so. Thank You Shawn and the staff at Van Chevrolet for such a great experience. It was a very fair deal all around. Bonnie will be sure to return to Az. and Van Chevrolet in the future. Linda Browning, Aunt, Scottsdale, Az

consumerwatchdog

Apr 21, 2013

April 2013RE: VAN CHEVROLET/CHUCK MULLINS, GM, MATT CERRETA GSM, Shawn McEniry Service Writer, Derek HADDAD, Service GruntI just dont understand these dealers in Arizona. Especially the Vantuyl dealerships that continue to try and completely and royally screw people over in the service department. Its just unbelievable how they snowball people and how they get away with it. This story happens to deal with Van Chevrolet and all the people mentioned above. My wife and I just bought a 2007 Cadillac Escalade. I wanted to take it to Van Chevrolet to have it inspected and then have some warranty work done. Turns out that I needed rear brake pads. Keep in mind that my relationship with Van Chevrolet didnt start off very well about a year ago. I caught them in numerous lies when I first took one of our escalades there. They didnt do certain work like the alignment, they didnt change fluids like they said they did etc. I completely lost it when they didnt do the work the first time and had another dealer catch them in the act. Van Chevrolet did correct the problems the first time though so I thought I could trust them. Well I was wrong once again.I took the vehicle to them to have the rear brake pads, alignment, and brake flush done. Keep in mind that I wanted to have OEM Cadillac Brake Pads put on as well. I even gave them the invoice from the dealer in Tempe where I wanted them to get them from. I was getting cost plus 10 percent on these pads. Instead they ended up putting the cheapest Non Ceramic pads on there.First of all they didnt even do the alignment. The Tow adjustment was completely off. Then I took it to another dealer and they said the brake flush had not been done either. The fluid was pretty dark and it was pretty evident. Then our brake pads were squeaking every time we came to a stop. It was the worst noise I had ever heard. We have 10 cars so I know cars pretty good. I also know when something is not acting right on a car. So I decided to take it to Just Brakes in Mesa, AZ who have lifetime warranty on the PADS. I decided I was going to video Tape the whole process which I will be putting up on my UTube very shortly. I will attach a link at a later date. So when they took the brake pads off it was discovered right off that they never took the rotors off and machined the rotors. How do we know this? The factory clips had never been removed. When we did remove them there was fresh rust behind them. The video will clearly show this and the rotors never been turned. Then they took the hardware off and discovered the Guide Pin and the ears on the pads were completely DRY! This is very bad. The guide pin should have been greased a little bit along with the ends of the brake pads called the ears to Stop and prevent squeaking. Not turning the rotors is just completely lazy and a huge mistake as well. I have all of this on video. Then we took the front wheels off and it was discovered that my fronts needed to be replaced. Van Chevrolet gave me no 24 point inspection sheet to let me know this. Then we put the vehicle up on the alignment rack and it was discovered by Just Brakes in Mesa, AZ that the Tow adjustment was severely off. Van Chevrolet did not even do the alignment but gladly charged me for it. If I never would have taken my vehicle to Just Brakes for a second opinion and third opinion I would have never known.Yes people, I am telling you to start taking your car to another source just to make sure you car or truck or RV or Boat is actually getting the work done that you paid for. It has now come to this in this world. Its sad to say but you just cant trust VAN Chevrolet and most of these dealerships. Even if you do trust them take them to a shop like Just Brakes that will let you watch them do all the work. They will show you talk to you and let you watch them do the work. These dealers are over charging, not doing the work and laughing all the way to the bank. If this happens to you make sure you pay with your AMEX and dispute the charge or dispute it with your VISA and then complain to your State Attorney General and the BBB. Go to the news, radio and anybody else that will listen. The news gets heavily paid advertising money from these dealerships so the news and radio at least in Arizona probably wont do anything for you. But the AG and the BBB will. Dont let these people just walk all over you. Dispute and then take them to Small Claims court. Take your car to Just Brakes or another shop to make sure the work has been done and video tape it. I know it sounds like a lot of work but I am just warning people about the Van Chevrolets out there. Dont trust this dealership or any VanTuyl Dealership in the Valley. They are all Crooks! Make sure you give them a BAD Survey or Review on www.dealerrater.com if they do a terrible job. They all cant stand this.Again, I am just warning everybody in the Valley in Phoenix, AZ. VAN Chevrolet Not to be Trusted!

KimAskew

Apr 7, 2013

Went in to purchase a Mitsubishi Lancer that was posted as an internet sale. First, me and my pregnant daughter were seated at sales rep desk for 25 minutes before he even showed up. 2nd when we asked to test drive the Lancer it took another 25 minutes for the test drive.When sales rep appeared we were told that the car was not cleaned and had to be washed because it was sitting under a tree and had to be washed and had to put gas in vehicle that's why it took so long. Thirdly, after the waiting around for the prior's above, the price was changed from $2915 to $2988, the sales rep stated that the car had been on Van Chevrolet of Scottsdale car lot for 15 days and there was not a 172 point check done on the vehicle.The sales rep stated that Van Chevrolet wanted me to pay the $1988 to have the vehicle worked on which Van Chevrolet of Scottsdale wanted to add to the price of the vehicle.Then of course tax, title, license and registration which I knew would be a different price.Car would total $5488 to take off the car lot.So buyer beware of this Van Chevrolet of Scottsdale car lot practices, what you see on the internet is not what you get.Disappointed Consumer

dimmcb

Mar 29, 2013

We called the dealership and asked to confirm some information as it was almost 100 miles round trip for us to drive out to look at a vehicle. The dealership confirmed several times by phone that we had been "approved" for our purchase and that a suitable vehicle was waiting and ready for us. We were told to ask for Dan,the sales manager, when we arrived at the dealership, which we did. Dan was too busy eating lunch to come to meet us and handed us off to a salesman who did not know a single thing about what we were looking for. The "appropriate" vehicle was in the back lot, too far to walk. We had to drive back in a lot vehicle to go see it. The vehicle was not cleaned nor ready to be sold. We looked at the first vehicle, which would have been appropriate and were ready to complete our purchase. However, the lender they had "approval" from had never received our paperwork and had not given any approvals. We were also told we were turned down by the lender. Less than 2 days later, we purchased a vehicle from another dealership and were approved for financing by the same bank at the same amount. We were very disappointed in the reception we got from the dealership and the lack of concern about our feelings as well as the total disregard for the expense and inconvenience we incurred in our drive from one end of the valley to the other.

grnibaby

Mar 29, 2013

My husband and I decided to take a look at new cars since it was time to trade ours in. After going from car lot to car lot, we ended up at Van Chevrolet where we were greeted by Eric Francisco. We told him we were just looking and no idea what we were even wanting. We looked and looked and then drove a few. We finally decided we like the Chevy Traverse. Eric told us all bout the vehicles and the different options that were available. Once we decided on our new vehicle Eric showed us the price and what we would get for our trade-in, we were ready to buy. At that point we were greeted by Ryan, the finance manager who went over the number, shook our hand and said congratulations. They both made it so easy for us. We then waited a bit for Wayne Reese to get all the papers in order to sign. Once that was done we were on our way out the door with our New Chevy Traverse. Thanks you everyone at Van Chevrolet for all your help, from selection to finance. We love our New Traverse.

kaceeaz

Mar 26, 2013

I bought a 2011 buick lacrosse, in Feb 2012. I was in a wheel chair, recovering from a broken back and 2 broken ankes. I neededa vehicle I could get in and out of, so I bought the Buick Lacrosse.The car was a certified pre-owned. I drove it for amonth and the car started falling apart. When I took it in for repair, the sales men tried to talk me in to trading it in.They took too long for approval so I left. Another month later I could smell radiator fluid, so i made an appointment forrepair again. This time they tried agian to trade in. They let me know the warranty was up on my Lacrosse, so I had totrade it in. We all oked on a truck, until they told me my credit score would not allow me to get the truck unless I putdown $12000. I got mad and left. I still had to get my Lacrosse fixed, So I took the car to Coulter Motor Company in Tempe.The service Manager heard my story and looked up my Vin. And told me I have about 500 miles till my warranty was up. Coulter changed the power steering pump, front seal, water pump, reprogrammed the computer and fixed all of the leaks. ON WARRANTY!!!But they did tell my my car was in an accident, and couldnt fix the loose bumper or the change in color. I took the car to aa body shop and He said the bumper was missing alot of parts, and who ever sold me the car, fixed and painted it for resale.Again I tried to trade the car in with Coulter Motor company, This time they let me know both airbags have been deployed and The value of the car most likely depreciated $10,000. I was a Handicap conned in to this yearly ordeal. They do NOT care about the customer. Ron Daley and all of the financial managers will do anything for your money. I still have the car and stuck withthe loss. Korey Curley

jaxsunb

Mar 4, 2013

I took my Chevy SSR into the Service Department for a flown fuse in the Air Conditioner and was told my extended warranty did not cover to find out why the fuse keep blowing and they Wanted to install inline fuses to find out what keep blowing the fuse. It would cost me $550.00 to put the inline fuses in so they would know why it keep blowing and that the Extended Warranty did not cover it. I told them it was outragous and I would not have it done,so I was charged $130.00 with it not being fixed! I called the MPP Warranty Company to find out why they would not cover the repairs and they told me that Van Chevrolet never contacted them and that Manny Ramirez had never called, the Service Manager Shawn McEniry, called me 2 days later and took care of me and did all the work and did it at no charge! Thanks So Much Shawn......

hisgrace58

Feb 25, 2013

My wife and I recently decided that it was the right time to look into buying a hybrid vehicle and after doing research on the cars we narrowed our choices down to three vehicles. The first of the three vehicles we were going to test drive was located at Van Chevrolet in Scottsdale. Part of the research that I did was not only for the vehicle itself but the dealership as well, customer service is very big in my book and I wanted a dealership that was going to treat me as a person and not a number REGARDLESS of the outcome of the sale, during the research I noticed that a salesman by the name of Eric Francisco had an impeccable rating of 5 out of 5 stars, I had my pont of contact and I was going to make sure that he was going to be the one person that I needed to talk with to make the car buying experience as pleasant as possible for my wife and I. As we were coming all the way from Glendale I wanted to make sure that he was there as well as the vehicle in question so I called first, he was there as well as the vehicle, so off we went. After spending a little time talking to Eric and giving him the pertinent information we went out for a test drive on the vehicle and were impressed with most everything we saw with the vehicle, we finished the ride got back to the dealership and let him know that my wife and I were going to go to lunch and that I would be back to give him our answer, there was no pressure from these guys as we left, he recommended a restaurant nearby so we went and discussed the pros and cons of the vehicle and the way we were treated over some fine Italian food (which Eric actually repaid us for out of his own pocket). When all was said and done we walked away from lunch with the understanding that we liked the vehicle well enough to make an offer so we did, now comes the dreaded negotiating part that I was not looking forward to.....but the dreaded part never came. They (Eric and Smiley) actually listened to what I had to say and worked with me on a price that was fair to both party's, we were treated with "The golden rule". To make a long story short my wife and I drove away in a very nice car at a fair price, this car buying experience at Van Chevy would not have happened without Eric being the consummate professional and providing customer service to us at a level that I have personally never experienced from a car dealer....ever. We will most assuredly be letting the friends and people that we know that Eric & Smiley at Van Chevy are professionals that live out "customer service" in the car buying experience. Len & Stacie

soulgirlbek

Feb 21, 2013

I called about a new Volt. I was called back repeatedly, and practically harassed to come in when they did not even have the car I was looking for in stock. I was called so much I had to ask for them to put me on their "do not call" list. A week later I was called again, a couple weeks later I was called again. Each time by different people who did not have the information to "not call me anymore." I ended up finding the model of car I wanted at another Chevy dealer and started talking to them directly, I am so glad that I did. I bought my car from much nicer and much more professional people before Van's stopped calling me. They even called me one more time after I told them I had already bought the car from another dealer!

karenandrews

Feb 17, 2013

Vans is still using old "used car salesmanship". High pressure manipulative tactics. Not a pleasant experience. This feedback is provided hoping that you will reevaluate and change the customer experience. We purchased our car at a different dealership - much farther away - but they provided a more pleasant buying experience with respect for the consumer - not manipulation.

mcsoldo

Dec 28, 2012

This was my second purchase at Van Chevrolet and I have to say the experience is always a comfortable, friendly, no hassle, no pressure, straight shooting experience. Drew and his team really are commendable demonstrating a respect and an understanding of my financial situation and doing everything in their power to work within my financial parameters. Highly recommend them. Best in the Valley! I can say that none of the other Chevy dealers in the valley came close to offering me the deal that Van offered for the vehicle I wanted. Yet, Van was able to pull it off! They always manage somehow to do it!

eric.sams.908

Dec 13, 2012

Do not deal with Colter, as he is incompetent. We went in, and I knew to the dollar what the out the door price had to be, which ensured that we would have the payment we needed. We told him that I was prequalified for the loan amount, and I would handle my own financing (at2.75%). This is music to any car salesmans ears.We were trading in my girlfriends car, and he matched the trade-in value that we received at another dealership, without even seeing it. We were rolling in some negative equity, which we made him aware of. We were looking at a 2012 Malibu LT, and he said that due to rebates he could get us into a 2013 LT for virtually the same price. We negotiated through phone calls and email, and came to a price that was very close. I have an email from him with the breakdown of the negative equity, trade in value, and out the door price. He emailed me and said he would not lose my business over a couple hundred dollars, and asked when we could be there. We went to the dealership to sign the papers. He went and got his manager (Drew Luis), and disappeared. Drew said that there was no way that he could do the deal that was agreed upon, and that he had no idea from where Colter came up with his numbers. In reality, that isnt my problem. We wasted two weeks dealing with this putz. Drew really didnt know what to say.Eventually, Drew said that they had a fleet of 2012s coming in, with 0 miles. He said the rebates were huge, and that he would do everything he could do to make things right. Another lie. He was supposed to call us and let us know when they arrived, and also agreed to email me with pricing, so I could run my numbers. That didnt happen either. We finally called him, and found out that half of the lot had already been sold, and he had yet to even let us know that they had been there for several days. We went back to the dealership (WHY?) and sat down with Drew. He had the car looked at, and the trade-in value was cut in half. Essentially, he did less than nothing for us. He told me again that he, or someone else would work up some more numbers and email them to me. That was almost two weeks ago.I asked him, as well as people within their online team for the contact of someone higher up, that is not at the local facility, but for some reason, nobody can do so. I have been in sales for many years. I have messed up transactions, and misquoted prices, but when the customer sends me a purchase order, or we have an agreement, you eat the cost. Everyone knows that the real money is in aftermarket.Its a scam; we were burned, and its pathetic.

kmlarson83

Dec 11, 2012

The sales team at Van Chevrolet were more than helpful. They really helped us get to the price we wanted to pay. The thing that stuck out to me the most is when Eric Francisco,who was the salesman helping us with our new vehicle, was helping me set up my onstar. My husband had already left and I did not have a credit card with me. Eric got out his OWN personal credit card and paid for 300 minutes of talk time. He did not have to do that but out of the kindness of his own heart, he did that for us. Eric Francisco, Ryan Strand and Wayne Reese made us feel comfortable and were not pushy. They really listened to what we needed and they made it happen. Thank you for all your help!

korey.curley

Nov 22, 2012

I bought a used car back in January 2012. I was in a wheelchair and needed a car to fit my wheelchair and also be low enough to slide over. The car was a 2011 Buick Lacrosse 19k miles. After driving the car a month we noticed noises coming from the car, and the front bumper coming off. We told (ron) the salesman, he told use to bring it in to get it fixed. When we brought it in, they tried to have us trade it in, car not fixed. Another 2 months later oil started leaking, and we brought the car in for an oil change and to get the leak fixed. Another attempt to trade the car was made. I was out of the wheel chair and need something I could sit up straight in that wasnt low to the ground. Vans chevrolet let me know the warranty was up(30k) and the could get me in a truck with no money down, if I traded the Buick in for another car. At this time I was dealing with the used car salesman (ron),a sales trainee and 2 sales managers. I was lead to believe I was getting the truck and getting rid of the buick, until it was time for signing. Vans did not want the car back and the deal was off. Its now Nov and I took my car in for an oil change, and told Colter motor company my story. They fixed my buick under warranty, which I was 200 miles til it expired at 50k. And they Coulter let me know The car was in and accident before. (radiator bracket bent, water pump changed, steering gear changed and front cover oil leak fixed. The bumper cover falling off could not be fixed on warranty) I CAN NOT believe a company could treat me so bad, lie to me, and take advantage of me. After multiple credit checks (6) it shows on my credit. And I realize the carfax probally lowered the cars value that they didnt want it back. Im glad Coulter Motor Company fixed most of the cars problems. Its to bad a company selling a great GMC product can have horrible customer service.

Trucker G

Nov 12, 2012

We drove 175 miles to be told the vehicle we wanted had been sold.Then Damon tried to sell us a demo vehicle with 2000 miles for more with less options than original vehicle.I WOULDN'T recommend this dealer to anyone based on how their ETHICS of business operate.VERY UN PROFESSIONAL & wont be doing ANY business with this CIRCUS.... Save yourself some time & go with a dealership who APPRECIATES NEW & REPEAT CUSTOMERS.... He was only about the here & now, not future business.Also, he dinged my credit running 3 hard inquiries,when one would've been sufficient.

SuzyMom2

Oct 6, 2012

I have been at the dealership once already and I hadamazing service. I sent my parents to the dealership and they are snowbirds.So they drive from home to arizona for 6 months.my dad is very elderly and right away when. He walked in (my father) and smiley heldthe door and quickly seated him and my mother. They wereso tired already from coming back to azsmiley quickly asked for them to have waterand coffee. He made them feel comfortable andat home. Smiley took his time and took care of all their needs. He has a compassionate understanding of the elderly and didn't hesitate to be less than perfect. I am always happy to send my family and friends to Van because ofmanagers and employeeslike Smiley. I am always impressed and his level of proffessionalism is amazing. This is our second purchase at van and not our last. If you go to van make sure you meet Smiley he is good at what he does but he understands the customer wants and needs. And you are heard when you are there.

karriebush

Sep 24, 2012

My experience with Van Chevrolet was Awesome. Me and my husband had first went to the dealership to try to purchase a second vehicle. Our credit was not the greatest and we had doubts that they would be able to help us. With the help from our car dealer Eric Francisco we were able to get into the car we have wanted for the last couple years. The Chevy Cruze brand new 2012 and we are the first ones to drive it. Eric Francisco did everything he could to get us quilified. We are very thankful that he did all he could to help us because without his effort we would still be wishing to have a second car.Everyone at the dealership is super friendly and make you feel welcome from the moment you come on the property. I will recommend this dealership to all my friends, family and you! Let them know Karrie Bush recommended them to you!!

janajo43

Aug 30, 2012

We purchased a new 2012 Chevrolet Suburban from Van Chevrolet on 8/29/12. From the moment we called the dealership we had excellent customer service. Upon arriving to the dealership, the salesman Eric already had a very good idea of what we were looking for and literally we drove and looked at one vehicle of which we purchased. That in itself tells me they listened from the moment we met on the phone and didn't try to push something they wanted us to buy on us. The transaction flowed smoothly and fast. Jennifer in finance, with her wonderful personality, settled all the financial aspects of the transaction in record speed while guiding us on financing. I returned to the dealership 8/30/12 upon Eric's request to set up our On Star and go over any vehicle questions we had. He then proceeded to top off our gas tank. It was the best new vehicle transaction I have ever had and would highly recommend Van Chevrolet and their staff. We will definitely be a return customer once again in the future.Sincerely,Matthew Stopp

apryl2u65

Aug 21, 2012

To everyone who will read! I bought my new car in January of this year and had a wonderful experience buying my new Malibu so much that I referred my friends to buy one. I must say service did not end after I got my keys! Van Chevrolet has the best sales and service I have ever experienced. Yesterday I received a call from my sales person Eric Francisco and asked if I would be interested in the new program and buy the 2013 Malibu. I told him that would be great but unsure if I could since I have only had this one for 8 months. He stated I should come down and we could check and it would not take too much of my time and I set the appointment for today August 18, 2012 when I arrived a sales person assisted me in calling for Mr. Francisco and he was very pleasant. Mr. Francisco greeted me with a smile and we went to see what we could do about the new car. While my car was being appraised, Mr. Francisco and I started talking about my current car and I informed him I was having some tire pressure issues and I told him I was going to wait until my next service appointment. He stated just a min lets see what we can do and got on the phone right away with Tom Kaskas and he told me to bring the car over when I was finished .I asked Mr. Francisco to go with me to service because I am not familiar with all the people down there and he took me over to service and Mr. Kaskas took great care of me and my car and had the issue resolved in less than 30 min. As it turns out I was not able to buy the 2013 yet but I will keep my 2012 a little while longer and defiantly buy my next car from Eric Francisco and Keep bring my car to Tom Kaskas for service at Van Chevrolet. I would recommend these two gentlemen to assist anyone who wants a new or used car and /or needs service. I will say the customer service did not end when they sold me the 2012 and gave me my keys!

gamsley

Aug 13, 2012

Coming from a previous background in New Automobiles and Having in depth knowledge Van Chevrolet and the following employees far exceeded my expectations. In fact, I do not think that any other New Car Dealership in Arizon can even compare. Eric Francisco by far is the most professional and knowledgable sale associate, Vince Maldonado is a terrifc numbers cruncher and Bob Horchler in the F & I department is spot on, quick and efficient. This entire team pulls no punches and they actually listen to what there customers are saying and requesting. I purchased a New Equinox for my wife and this transaction went fast and smooth from start to finish, just like Michael Phelps winning the Gold Medal, that is what this team Eric, Vince, Bob and Van Chevrolet did, they won Gold. I will continue to speak highly of this entire team and refer as many people as I can to them. If your in the market for a New Chevrolet I strongly request that you visit Van Chevrolet and demand to complete your new auto purchase with Eric Francisco, Vince Maldonado and Bob Horchler you will be glad you did. Not to mention you will be thanking me for the entire time you own your new Chevrolet. TOP NOTCH, FIRST CLASS SERVICE. Thank You The Amsley Family.

Nailed92

Aug 7, 2012

I was sold a used 2010 Camaro SS with no tags and got a $300 ticket for it. Van will not pay the fine since it is their negligence that caused the ticket to begin with. Furthermore let me drive off their lot and cashed my heavy down payment BEFORE deal ever got approved. Had to demand and call like a madman to get a refund check issued when they called me in to resign. When my refund was issued my trade in car had major paint damage after being on their lot for two weeks which they blamed me for and refuse to pay for. When I demanded to talk to Chuck Mullins their GM they escorted me off their lot. Will never do business with another Van company.

mattsteib

Jul 30, 2012

was a referal from a coworker, looking for a specific vehicle, did not have, he located and delivered. timewise was short at the dealership, which was great. followed up and made sure i was happy

Damianh1109

Jul 29, 2012

Great experience.. I was happy to be in and out with a great deal pretty quickly as I had my 7 year old son with me. The vehicle was detailed and prepared for pick up much quicker than expected and Chris answered all question that I had for them.

SuzyMom2

Jul 17, 2012

I think that Tamer Eid shows professionalism and he is very Honest and knows how to approach customers. Its very intemidating because I dont know much about cars. But when I met Tamer he made me feel at home and as if I were Family. I appreciate the high services that Tamer has given me and I will definitly tell my family and friends to come here becuase of the level of service i recieved from him. Tamer showed me a various amount of cars and I am happy that I came to him.

frankji42

Jun 29, 2012

Visit was great and friendly, and was shown several malibu's, which I decided on a 2013 which I liked, and I was well taken care of.Frank

birthgreen

Jun 27, 2012

There are plenty of negative comments about this dealership, but I am moved to add to the negativity. I tried to get information on a vehicle they had listed for sale on Auto Trader via email. They sent me a quote for the car, but did not answer my simple couple of questions, now I know because the car was never there. When I drove 2 hours to to see this vehicle, we got some ridiculous story that there was a mistake and the car had 146,000 miles instead of 46,000 miles, but nonetheless it had already sold because, "some guy came in and didn't care about the miles because he was taking it to Mexico anyway." 4 days later the ad is still posted on Auto Trader. The ad was obviously bringing people in; there was another couple there at the same time we were looking for this low miles vehicle. The sales tactics of this dealership are dishonest and immoral. I don't know how they stay in business.

carmath

May 31, 2012

How do you turn a bad situation into a great one? Vans Chevrolet somehow did it! I had a very positive experience when given the circumstances, this cold have turned out to be a really negative experience. The salesman, Eric, really went the extra mile to ensure that my wife and I were satisfied with the selection and the new Malibu we chose, met our needs. You could imagine the disappointment when we got home and discovered that the brand new vehicle (53 total miles) had a leak. Eric handled the whole situation the way one wold expect a reputable and responsible dealer to do. Eric let us choose to have the car repaired or get another car that was as good or better than the one we chose.Justin from finance was outstanding. He cleared a lot of hurdles for us and got us financed at an amazing rate, and Jean in service made sure the car met the high standards I would expect from Chevy. I hope that when the time comes for me to buy another car, this team from Vans will be available to help me get what I need!I would definitely buy from them again.

Stressed

May 29, 2012

i honestly cannot say enough bad things about this dealership. i don't even know where to start with my review . . . for one, i told them about an engine noise while test driving a car. when we were discussing purchasing, they told me they would keep it overnight so their service department could look at it and make sure everything is in working order. upon picking up the car, the noise was still there. the dealer told me thats how the engine is supposed to sound. i asked him since i didn't take delivery of it yet, what was going to be done? he told me to take it to the make dealer down the street to have them look at it and bring it back to him with their opinion. of course, they stated there was a problem. van chevy then told me the extended warranty they sold me (by telling me it was a manufacturer warranty, when in fact, it was a third-party warranty) would cover the issue. i called the warranty company and they told me this issue would not be covered. when i confronted the dealer about his lie the following day, he told me he never said it would be covered. he then told me that he "was done talking to me" and just walked away.the financing manager, in addition to lying about who the warranty was issued through, lied about what it would cover. he also added an extra tire warranty on that i explicitly said i did not want. i had to cancel all of these. also, i said i wanted to keep my plates but they sent me new plates and now i have to take time off from work to go to the DMV and pay fees to get my old plates transferred instead of using the new plates they sent me.i also heard the receptionist speaking ill of a customer who was calling in while i happened to be standing there.i can't even enjoy my car because every time i think about it, i get stressed because the purchasing experience was so bad.

toddvenice

May 25, 2012

Everything about my experience with buying a my new Volt with Eric Francisco at Van's Chevrolet was positive. He is extremely knowledgeable, provided great service, and has done excellent follow-up as well. Could not be more pleased

echandler16

May 3, 2012

I had a really bad experiance at Thorobred Chevy and Van took care of everthing from the ground up. They were able to get the deal done that Thorobred said they couldnt. I am very pleased with this dealer and I have to say it was the best experience that I had ever had buying a car. They now have a customer for life and I will be sending family and friends to them in the future. Thank You and I love my new truck!!!

jjwnml12

Apr 14, 2012

My wife and I recently purchased our very first brand-new car from Van Chevrolet! We are extremely satisfied with our overall experience. We had shopped around and we were not set on buying a car when we stopped at Van Chevrolet. However, after having our questions answered, test driving a car, and finding a price that fit within our budget, we decided to "pull the trigger" and couldn't be happier.

LindyLuWho

Apr 11, 2012

I explained the situation we were in when we came to buy a car and told them what we wanted, and they were very good at showing us cars as close to what we wanted and in our price range as they could. We ended up with one for the same car payments as we were currentlly doing on a much newer car.

wu-wei

Apr 1, 2012

The service was fantastic. They went out of their way to satisfy and deliver the best service in town.The follow up service and concern from their salesmen is very very personal and the quality of service is very professional.

mpearson

Mar 19, 2012

My experience at Van Chevrolet was very good. Our salesman Eric Francisco was very educated on the vehicles we were looking at and we felt very comfortable making our choice. We ended up buying two vehicles instead of one. Steve Pena gave us a very good deal. Thank You Van Chevrolet!!

amberlongo

Mar 14, 2012

When I desperately needed a new car Eric was the most helpful salesman I've ever dealt with. I despise buying cars, and always dread it, but knowing I was going into meet Eric, solved all fears. I even got a free lunch from it!! I would recommend him to anyone who is looking to buy a new car!!!

vonlehe

Mar 7, 2012

I had a unique situation. My Suburban with over 100K miles was still in great shape but my wife and I talked about trading for a new Tahoe. I also had a low milage Corvette that was seldom used. They were able to make the trade of my two used vehicles on terms that allowed me to buy a new Tahoe.

hoverking

Mar 6, 2012

I wish I could give this dealership 0 STARS. Have been trying to expand my mobile service business and upon trying to finance a new commercial vehicle, I found the banks are being VERY difficult to deal with. I called Mitch Heims over at their Buick/GMC side and explained my financial and credit situation. He told me the "other dealers" couldn't get me financed because they "lack the sales volume" that Van Chevrolet/Buick/GMC has and "Van Chevy WILL get you financing, no matter what". They worked with me on price but played around with "options" and "rebates" to where even being well prepared, was confusing at best. They added in they could put in "FACTORY KEYLESS ENTRY" so it would help me with my unique needs. Was reassured in finance AGAIN we were approved at a decent rate and wrote a check for the down payment (about 10% or so). Got a call the next morning saying everything is ok and vehicle should be ready to pick up. Got dropped off and given the keys with the "key fobs" for the keyless entry. WAS NOT FACTORY BUT A $300 AFTERMARKET SYSTEM I WAS CHARGED $1195 for HIDDEN INTO THE VEHICLE PRICE (NOT A KOSHER DEAL). So I told them to take it out and they refused. Then went as far as to tell me I WASN'T YET APPROVED and I should just take the van home anyways. I've learned NEVER EVER EVER to drive away until COMPLETELY FUNDED. Basically to sum up this LONG and TROUBLESOME effort, we had to get GM Chuck Mullins, Justin Seratta, Brett Glass, and Danny (sales mgr) to try to resolve our efforts. HOURS OF WASTED TIME, HORRIBLE DISAPPOINTING SERVICE AND NOW I have too many inquiries to get appoved ANYWHERE... P.S. NEVER OFFERED ME ANY WATER, WHAT DEALER DOES THAT???

shirley184490

Feb 28, 2012

Very proffesional sales persons' exceptionally knowlegable, No rush. Very clean and contemporay dealership.Eric really knowlegable about Cruz. Richard and Eric made us really comfortable.

phxlab

Feb 19, 2012

I stopped in to see what this dealer could do for me, and met Eric Francisco. I eventully bought a Chevy LTZ pickup. Eric was very friendly and went out of his way to make sure that I was satisfied with every aspect of the transaction. I did have a problem with vibration from tires on the truck that I bought, but Eric made sure that the truck was vibration free and that I was completly satified. I would recomend Eric as a salesman to anyone that went to Van Chevrolet.

janedres

Feb 5, 2012

Typically car buying experiences are not at the top of my fun things to do list. My husband were just looking at cars and ended up driving one off the showroom floor. Richard Glassman, Eric Francisco and Cody Jokerst made the experience a good one. I would definitely recommend these employees and Van Chevrolet to anyone looking for a new or used vehicle.

laurenrobuck

Jan 12, 2012

We recently purchased a 2011 Chevy Equinox. We had a great experience with everyone that we came into contact with. I would highly recommend working with this dealer if you're in the market for a new car.

apryl2u2

Jan 9, 2012

My car buying adventure was better then expected. During my driving years I had many opportunities to buy cars. My last experience in 2010 was the worst experience that no one should endure but 2012 is off to a great start. I received a phone call from Eric Francisco ( Van Chevrolet Scottsdale Arizona) apparently my review of the last dealership caused a stir and he was compelled to give me a call and talk with me regarding that nightmare. By the end of the call I was on my way to the dealership to meet with Eric keeping in mind I probably will not buy a car today. So I loaded up my boyfriend and off we went to a Chevy dealership. After the long drive we arrived at our destination surprisingly it was not so bad. Many sales people were out side and greeted us with smiles and very willing to inform Eric I had arrived for my appointment. As we waited in the front we looked at some of the cars in the showroom (knowing full well I could not even afford to look at the price tag on them) Eric came to the showroom and was very friendly I was shocked after my last car buying, he escorted us to his cube and sat down and discus my car situation. Before we even looked at cars (which was a good thing because I would hate to waste my time and his) since I had not owned a Chevy since 2001 I was unfamiliar with the current products and not sure what I would like let alone buy. After a little time of looking at my financial situation and then looking for a new ride I decided if things worked I would buy the new Malibu. The finance area was painless for the first time in years this part has always been dreaded but I was shocked at how simple this process was for me because I have less then perfect credit. Life happens and you miss a payment here or there and it looks bad on your credit. This went great and the papers were signed. I took possession of my new car then next morning (since I have bought it in the evening hours I was asked to pick it up in the morning so I could bring in my down payment). Now the hard part waiting for a new car ? Saturday morning we arrived a little early for my 10 AM appointment but once again, we were greeted with smiles. Eric came trotting out with Keys in hand. All my paperwork was in order and finance was happy and I was too. The GM of Van came out to greet me which I found to be a great surprise most GMs do not meet the customers. Eric gave me the keys and we were off. My boyfriend and I got in the car and Eric jumped in the back seat. He spent 30 min showing me how use the on star, the phone system, and stereo. Hey my car has its own phone number and starts remotely. We drove off the lot in my new ride and I could not have been happier. Thank you Eric for making my car buying adventure painless and pleasant think my next car will be from Van

fritzkl

Dec 21, 2011

I would recommend this dealership if you want to have a bad day. The expertise of the dealership is the Bait and Switch, of which I am sure Mike Nations is the instructor. I was in the market for an Escalade and found the one I wanted at Van Chevrolet. I called the dealership the day before going there to confirm the vehicle was still there. I talked with Anthony and he said it was still there. I told him I would pay cash and told him I would be at the dealership in the morning. I then called the next day to confirm that the Escalade was still available. I talked with Mike Nations and he said it was and that Anthony would take care of me. My wife and I then went to the dealership. What happened from there was the infamous BAIT AND SWITCH routine. We walked in the door of the dealership and was met by Mike Nations. We told him who we were and he told my wife and I that the Escalade had been sold the day before, but he could get us into one just like it. In the next breath and few moments Mike tried to explain why we should one of 3 Denali's he had on the lot. I told him I didn't want a Denali. He finally found an Escalade in Texas....on the internet...which he wanted us to purchase....sight unseen. It wouldn't be there for two weeks. Needless to say my wife and I left the dealership in disgust, especially in light of the unsavory tactics. We then went to the Benz and Beemer dealership and bought my car....and you know....It was a great experience, even though I went above what I had orginally allocated, but it was because of the total Good experience of the Benz and Beemer Dealership..

piersonkaren

Dec 18, 2011

I had a decent car buying experience. Eric and Steve were very professional and courteous in handling my deal and working within my comfort levels. The only unpleasantness I experienced was working with the finance department i.e. Roman and boss in closing the deal. They were very aggressive in having me buy a service contract and would not take no for an answer. I felt highly pressured into making that addition to my payment and really felt that they would not close the deal without me agreeing to the upsell. While I did end up agreeing to the contract, in hindsight I have to say that my wishes were not honored. While I would recommend this dealership, it is with caution as the finance people are not as friendly or courteous as the sales staff. If you were to get Roman as a finance person, I highly recommend to pass him up for the next person.

dmarnell

Dec 10, 2011

My Experience at this dealership has always been exemplary. We have done business with Van Chevrolet in Scottsdal for years! Management really must pay special attention to having just the right individuals on staff to represent the dealership! Today's experience was no exception! Our salesperson, Eric Francisco was extremely courteous, answered all our questions and delivered expedient, quality customer service throughout the entire process. He followed through the process by showing us how to work our OnStar and actually helped with the setup of our navigation system. We would recommend him to our friends and family. Also, our finance representative, Jennifer Graziani was delightful to work with-very personable and knowledgeable with financing and warranties! Also, a special 'THANK YOU to Chuck Mullins for always stopping over to visit with my husband and myself when we are in his dealership! Great people, great pricing....accommodating and a real pleasure to work with! Thank you from our whole family to th Van Chevrolet family!!!

Thomas370z

Dec 10, 2011

I had a one year old car that I wasn't very happy with. Actually I was quite happy with the car, but not a bit happy with the German company that built it. I always wanted a Camaro but the convertibles weren't available when I bought my car, so I decided to look into trading for a Camaro. I talked to Ron and Rich when I first came in. I drove 2 cars on a decent length test drive. Then Ron introduced me to Bryan who is a New Car Sales Director. I knew I'd lose a lot of money on my car, but they offered me a better deal than I expected. Through the entire process everyone was pleasant and respectful. They obviously wanted to sell a car, but there was no high pressure. The next day Ron actaully brought the car to my house so I could make sure it fit in my ridiculously small garage and then I bought it. Cody, the Finance Manager, is a real nice guy to talk to and, again, no pressure. Overall, this was an extremely pleasant car buying experience.

tkoester

Dec 4, 2011

Eric Francisco worked very hard to help me with a new car and payments that I could afford. He worked on a deal for me before I ever showed up at the dealership so this car buying experience was the easiest I have had to date. Really appreciate all the people involved that worked hard to come up with a deal that I could live with.

pnewmanjr

Dec 2, 2011

We where at Van Chev. for service for our 2002 Trail Blaser and the Wife was looking at the Traverse.It look like it would fit our needs. A week later Eric Francisco call and we talked about a deal that sounded good. We talked several times after that and I was not sure if I would go with a purchase.Eric call several times more and I finaly decided to set down with Eric. The deal he presented was to good to pass up. We purchased a 2011 Treverse. I have to be honest. This was the very first time that I purchased a vehicle and had no buyers remorse.I went home feeling good about the exsperence. In the past purchaseing a vehicle was worse then haveing routcanal.Eric is very professional.I have given him the name of our daughter to call.

phillies24

Nov 29, 2011

Eric was very reasonable and courtesy on negotiating a comfortable price range for my brand chevy cruze. Having a dealer who understands where I'm coming from, both coming from the east coast and having same common interests\humor and regarding similarities in conversation provides a positive comfort level and trustworthy on buying a new vehicle. Also informative on the gadgets and technology on the car that I've never experienced is very helpful and more confident in using my car. Anyone interested in buying a new car primarily chevy i recommend van chevrolet and Eric Francisco with confidence to deal with. Thanks again

kdaysmith

Nov 28, 2011

We started looking for a new suv in early September. I had previously driven a Lexus LX470 and BMW X5. We test drove as many as 10 different cars. Chevy was our last stop and Eric introduced us to the Traverse. We knew nothing about it but Eric was excellent at pointing out its many features and extremely spacious cargo space. We went for a test drive and loved the way it handled. We weren't in a big hurry to buy because we had cars to drive and it took 3 more visits back to Van Chevrolet and numerous questions answered by Eric before we drove away with our new Traverse LTZ! Eric made sure he called us regularly to check in or give us new incentives/rebate information. When it came down to buying we knew we wanted to go back to Eric. He made the sale effortless and even delivered the car to me because I had no other way to get there. He spent as much time as I needed to answer all of my questions, and I had a million. He also stayed past closing last night for an hour and a half and made sure that I know I can call him directly with any questions I might have. Overall it was a GREAT experience! Thank you Eric!

vonlehe

Oct 15, 2011

I have been very satisfied with the service given me over the past few years. After a recent service I got another call from one of your sales people wanting to know if I might want to trade. I explained that I might be interested but given my past experience with other dealers the deal structure I wanted was very complicated and most would either not want to bother with it(trading in my 2002 Suburban and my 1998 Corvette for a new Tahoe) or would never get near my number to make a deal.Eric and Nick worked and worked the numbers using a new 2011 Tahoe (close out model) that was almost equiped like I wanted (I added 20" wheels and a DVD).Finally we were able to make the deal and everything fell into place. Everyone I worked with could not have been nicer, thoughtful and customer focused.You have a great team.

rondabeinfeld

Sep 18, 2011

My experience with Van Chevrolet was GREAT ~ Eric worked very hard to make the transaction go as smoothly as possible. I was looking for a very specific car, within a very specific timeline and Eric was able to make it happen. Prior to working with Eric I was very leery of car sales people. Eric was patient and thorough. Working with Cody was easier then some finance managers. He too was willing to work effectively and within my timeline.

kraber7

Sep 17, 2011

I am in an open BK. I called this dealership to see if they could help me get into a vehicle and if they worked with the company that finances open BK. Nate said yes we do we set a time up for me to come in. I got there and Nate talked to my Uncle and myself about what we were looking for. He walked away for a few minutes and came back with another guy. They guy asked if I had a cosigner. I told him no. He looked at my uncle and said isn't there anybody you can have co sign again I told him no. My uncle told him it wasn't possible. He spent at least five more minutes trying to convince me to have somebody cosign. He finally walked away. Then Nate brought Smiley over. Smiley told me I would never get an SUV and that they dont use the company I was looking to use because their rates are good or something like that. Told them I had been working with the company and just needed to find a newer vehicle with less milage. We asked them what it would take to get into a vehicle they said a down. My uncle said are you saying we would have to have like 5000 dollar down to get a vehicle they said yes. My uncle never told them we would put that down we specified multiple times that there was no down. Smiley had Nate show me a van which I told them I definitely didnt want and it was 4000 more than the Expedition I intially went to look at. They came back and said you have to 6800 down I got pissed at this point. Then they said I would 1500 down and a 15000 or less vehicle. Ok thats manageable now find me one. Nate brought another guy over and he said he would find me a vehicle and call the next day. They called 4 hours after the time they said I would get a call by and wanted to me to look at 12000 05 and 06 vans. I told them the night before it had to be 07 or newer. I went into the dealership livid at this point and Shawn came out. Told him my situation he said I shouldnt have been treated like that and he would get me into something. He had me look at these vans which werent clean yet were falling apart smelled horrible. As we were coming back from looking at them he showed me some vans that were ready to sell on their lot and asked if I would like them told him I wanted an suv hate vans he said he didnt blame me and would work on it. He told me to try a website and said any car on there they could get. We had to have one that I could finance and walk out the door after all fees for 20000 this meant 17000 or less. I called as soon as I got home and asked why I was able to find an 08 van for under 12000 in 30 seconds but his guys werent able to do that he apologized said he didnt know it wasnt right and he promised he would have vehicles on the lot the next day for me to look at. Well the next day came and went and nothing. I called the next day and talked to his manager told him what was going on and that I had found a vehicle. Shawn was supposed to call me right back of course nothing. Called the next day and he said oh I got your message I was busy with other customers. Then said I looked into more and you have to walk out the door for 12000. So I said I will think about it and hung up. That was Tuesday. Wednesday I went to Peoria Ford got a 2007 Expedition EL Eddie Bauer. I financed 20000 and am very happy. I called Shawn for 3 days after that and have not been able to reach him to tell him I will not be working with his dealership. Van Chevrolet is a joke. Their customer service is horrible. I will tell everybody I know what a horrible experience I had and can guarantee they will never get my business.

emikey2012

Sep 13, 2011

I purchased a car from Van GMC and the moment i drove it off the lot I had issues. Naturally i decided to take it over to the service department to get fixed. From the start they screwed around with me.. making me weight an hour for a rental that they promised to pay for, but never did. I must have visited the service department 5x with the same issue. Every time I had my car there they promised me the issue would be resolved, but it never was. Finally i got sick of taking it to Van and I brought it over to a local Caddilic dealership and my car problem was fixed within 1 day and I got a free rental. I can't tell you how horrible this dealership is because it would require 100 pages. They screwed up on every level, wasted my time and blamed me for everything. Subsequently, I have removed the Van license plate holder and their ridicules badge because the last thing i want to do is promote this "dealership"

TinaMK

Aug 3, 2011

Buying a car is a painful and exhausting experience! My recent purchasing experience with Van Chevrolet and Eric Francisco was the least painful car buying experience I have had to date. He went the extra mile to do what could be done without me having to sit around and wait and once he had some number to work with...then he called to meet with me to discuss my options. Really appreciate all his hard work and consideration.

arizonashawn

Mar 19, 2011

I was on this site and wrote about an experience I had with Van Chevrolet on March 18, 2011. My Chevrolet Trailblazer was under warranty and I was having some issues with it so I decided to pick Van Chevrolet in Scottsdale due to its close location to me. I had never used them before, instead going to another Chevy dealer close by as well. I was very upset about a charge for service I received when I picked up the car. I figured I was scammed by a typical dealership and there was nothing I could do about it. The bill devastated me financially. I went on this site and gave some poor reviews but I gladly will admit I was wrong. I received a call from the concerned service general manager who heard about my issue. We discussed the situation and to my shock, he was sympathetic to the issue and insisted on working with me towards a fair resolution. I was very pleased with what he offered. In this day and age of companies trying to make an extra buck, it was a pleasant surprise to see Van want to make their customers 100 percent happy and attempt to work something out. You look at that various ratings of car dealerships and you do not always see high reviews of these dealers caring about their customers but that is not the case here.The GM was very reasonable. This honesty and ability to work with this company has earned them my respect and I would return to Van for future service, even after the warranty expires. I would recommend Van Chevrolet to those who look at this site and need service for their automobile. Trust is everything when it comes to car repair and I really appreciate them caring and working with me.

C. Williams

Oct 29, 2010

Jake, was very professional . I told him what we wanted , and how I wanted the deal to work. He did exactly what we asked for. There was no messing around , & going back a forth. We picked the car up the next day , and as promised, all was as it was stated to be. We signed the papers paid and was out the door !!! He did a follow up call, just to make sure we were doing OK with the new Truck the next day. I would recomend Jake, and Van's Chevrolet to any one who's looking for professionals, trust worthy dealers, & dealers who don't try to sell you a boat load of CRAP ! I enjoy doing business with straight forward people like JAKE ! With Warm Regards, Charlotte Williams

jrascon

Oct 29, 2010

I bought my tl from christian at an chevrolet. From begining to end people there were great. They were easy to work with, direct and to the point. Christian was very helpful,he went out of his way to find me the car I wanted, he even picked up the bike I traded in from my home himself! Van chevrolet made my first car buying experience so easy and enjoyable. With the help of christian and smiley, I was able to get the car I wanted at a great price. I send everyone I know who is looking for a car to christian, he went out of his way to make me a happy customer, I know hell treat my friends and family the same!

cdtllc

Oct 29, 2010

Recently started looking for a late model Corvette. Metro Phoenix, SEA/TAC, Las Vegas, internet, etc. Friend said he thought the one I would really like was ScottsdaleatVan Chevrolet . I did my homework, what I wanted in warranties, options, miles , and price, and headed out. Got their,met Scott Daley, looked at the Vette and started the process. What I wanted to pay, what they wanted,etc. Dan, used car mng, and Matt,gen sales mng, became involved and a "deal" was negotiated. I gave, they gave,and price, down payment, rate, and monthly payment were settled. Steve, financing then took over and reveiwed the warranty options I wanted, the ones that were new to me,payments, and the final financing. I was shown my options and the final papers were cut. After a couple of days , some small questions arose and after a couple of phone calls and a visit all was resolved. I cancelled 1 warranty due to New tires that had their own coverage and another that was redundent on my Wa. state auto insurance. Both without any questions. All in all I am very pleased with transaction and am now helping a good friend/neighbor with a purchase at Van Chevroletwith no qualms what so ever.If I would be looking for another vehicle for us in AZ, I wil not hesitate to return there.David Of Tacoma

Jeff Houtz

Oct 29, 2010

We were looking for a new truck last june & lucky for us we call Van Cheverolet & talked to Jacob. From the greating we received the day we purchased to the latest visit for periodic maintnance.The new friends we have made are GREAT! Keep it up! Jeff

haddadd

Oct 27, 2010

EXCELLENT TEAM OF PROFESSIONALS. I UNLIKE SOME OF THE OTHER PEOPLE THAT POSTED ON THIS SITE APPRECIATED THE FACT THAT JAMES WAS WILLING TO GO THE EXTRA MILE AND SAVE ME OVER 30% OFF OF MY REPAIRS. I HAVE TO TELL YOU THAT I TRULY FEEL I RECEIVED 1ST CLASS SERVICE AND THE PRICE WAS FANTASTIC. I LOVE THE FACT THAT VAN CHEVROLET HAS THE BEST PRICE ON TIRES AND HAS A PRICEMATCH GUARANTEE ON ALL SERVICES. JAMES BLACK AND THE ENTIRE STAFF IS EXCELLENT AND OTHER DEALERS SHOULD FOLLOW THEIR LEAD..

courtfreed

Oct 27, 2010

Bought a 2010 Tahoe...very professional and upfront. I didn't have to haggle, told them what I wanted to spend and they got me there. Very friendly people in dealership, had no problems finding me exactly what I was looking for and even offered to show me how everything worked and answered all my questions. Left with an offer to call salesperson personally with any problems or questions. Would and have recommended Van Chevrolet and Scott Daly to anyone...won't buy another car from anywhere or anyone else! This is one happy Momma in her new Tahoe!!

prvmd

Oct 25, 2010

This dealership is by FAR the most crooked I have been involved with. The service department is so preoccupied with making MONEY! The customers money that is. As consumers, we dont have the luxury of going under the vehicle to see what is really going on and if we need this or that. I have been there twice now, and this is twice to many! It seems they turn a small job, into a big one. I have spent over 2300 dollars on 2 seperate occasions on things that I was told I needed and was recommended. One time, I came in just for a general check up, my tahoe was running fine, and service calls me back telling me its going to be 3000 dollars to fix everything. When I said, no, thats way to much, he said he would call me back to see what "deals" he could make with his boss and his mechanics. This went back and forth a few times, and I finally said, you know, that still to much 2500 dollars for gaskets, this and that. He says to me "ok, this is kinda of personal, but how much money do YOU HAVE to spend today?" Stupid me, me so concerned about my upcoming trip, I say ok , i have 2000 dollars I can put towards this. He said, let me call you back. he call back, and says I can do the a job that is worth 3000 dollars and make it 2200. This is a "steal" he says and states his mechanic is taking a loss for his wages to do this for me. This service guy, should be working in the sales department. Can you believe, he asks me, "how much money do you have to spend?" Please avoid this place if you value your money!! Seriously, no joke.By the way, 3 months after this huge overhaul ($3000) on my tahoe, in which my 2005 tahoe was fully functional and "good to go" per Tom, I now have oil leaks. Im taking my business elsewhere. I live in scottdale, but will travel as far south as I can to get my chevy fixed and serviced. Please learn from my mistake. I am hard working professional her the valley, and I have no interest in this matter other than warning other people and letting them know of my experience. Please learn from my mistake.

yvonnec702

Oct 20, 2010

Christian was very professional. He was able to answer all of my questions, and was very helpful. He also helped me decide which option were better to fit my life style. I would definitely recommend Christian to other family members and friend in the market for a new car. It was worth traveling to Scottsdale from Tucson.

katvaldez

Oct 18, 2010

Everyone we came in contact with was very courteous. Christian, my salesman, was such a great kid! He was very informative and was able to get me the right deal on my acura. I was tired of going from dealer to dealer and getting the same bs.van chevrolet was the only dealer who took into consideration my wants and needs,without trying to shove me into a car I don't want. Thank you christian and the crew at van chevy! I highly recomend them.

liportnoy

Oct 12, 2010

Jake was a very good saleperson to deal with. I didn't feel pressure in purchasing my new vehicle. He answered all the questions I had about my new Equinox. I would recommend Van Chevrolet and Jake Thompson to my friends. I purchased my new vehicle in Jan 2010, but have only a few miles on it, so I haven't needed service yet.

Dobbin

Oct 12, 2010

Van Chevrolet is the very example of service after the sale. They are timely, friendly, thorough, and competent. Steve Nichols has gone out of his way to provide an excellent level of service including support on repairs that were out of warranty. They have always delivered the vehicle when promised if not before, called immediately when a concern is discovered or when the work is complete, and done so in a professional manner. An example of this commitment is; I had my Suburban, which I purchased there, serviced before a 1,100 trip to Texas and my Thule car top carrier was severely damaged when they washed the car prior to me picking it up. Since I was getting the vehicle serviced two days before my trip, they went out of their way, searching all over town to obtain a new car top carrier for me and did so in less than a few hours. They even promised to give it a custom matching paint job upon my return from Texas for the trouble. They did so as promised and although I was briefly inconvenienced, they more than made up for it in the end. I would highly recommend Van Chevrolet to all my friends,family, and strangers alike.

charlesachavez

Oct 12, 2010

On the sales side, I definitely wouldn't go anywhere else. On the service side, in some ways I like Midway better. It's definitely a toss up, but I like both dealerships. I have purchased 4 vehicles from Van over the last 10 years and would have already purchased another if the economy hadn't tanked.

joli62

Oct 7, 2010

Professional and to the point, I was approached by salesmen Christian. He showed me some cars and I liked an eclipse. We went for a test drive in pontiac and the eclipse.My mother wasnt too crazy about the smaller car but Christian being so informative of the safety fatures, helped mom make her decision in my favor.This was my first good expierence at a car dealership. Most salesmen are sharks, and with Christian I didnt feel like prey. I didnt feel pressured when we talked about prices and monthly payments. My mom was the rock of the deal, she wasnt budging for price. With some carefull negociation, and many "No's" from my mom, I got the car I wanted with the price mom was ok with.

mrmoon

Oct 3, 2010

I WANT TO THANK VAN CHEVROLET FOR HELPING ME FIND THE CAR I WANTED. ESPECIAL THANKS TO CRISTIAN ATONDO FOR WORKING WITH ME. CRISTIAN IS A BILINGUAL SALES MAN SO THAT HELPED EVEN MORE!!!! HE WAS SO HELPFULL BY SHOWING ME DIFFERENT MODELS AND ANSWERING MY QUESTION.... at TIME OF WORKING THE PRICE ON MY 09 AVEO, CRISTIAN ATONDO WAS ABLE TO HELP ME WITH THE RIGHT MONTLY PAYMENT.... I REALLY APRECIATE HIS HELP!!!!! THANK YOU CRISTIAN!!!!!!!!!!!!

kautzy75

Mar 23, 2010

We recently purchased a 2009 Kia Rondo from your used cars department. From the beginning this has been the most unsatisfying ordeal we have ever been through. It started with your salesman Brandon. Brandon has been rude and unhelpful from the beginning. We have dealt with Matt Cereta and Smiley as well. Both have not answered a single phone call since the deal was inked for the vehicle. Matt said that the car would be ready at 11:30am on Friday and that ready meant that the oil would've been changed and the vehicle would've been detailed from bumper to bumper including interior and engine. Well my wife arrived at 1:30 on Friday to pick the vehicle up. Brandon told her she was lying when she reminded him that Matt had stated the vehicle would've been ready for pick up two hours earlier than she arrived. He actually told her she was lying! The car was not actually ready until 6:30 that evening. So my wife sat at your dealership for five hours with our 2 month old son. She finally got in the vehicle and Brandon assured her that your dealership would take care of the detailing on Monday or Tuesday because the detail person was not on the premises. Ok, no big deal, but then she drove the car off the lot and noticed that the gas light was on. Your used car department sent my wife off the lot with an infant in a car with an empty gas tank, are you kidding me?! After stopping for gas, my wife arrived home and I noticed that the temporary tag and registration on the 2009 Kia Rondo, stated that the vehicle was a 2007 Chevrolet Trailblazer. We called and were told that we would need to make another trip back to the dealership from New River so that we could get the correct temporary tag and registration. Needless to say we were both mildly frustrated at this point. But this frustration, that every one of your dealership's employees we have dealt with during this process have continually perpetuated, will only get worse. My wife called Monday to schedule the car detail that has been promised numerous times and Mike in used cars starts giving her the run around, stating that since her salesman Brandon isn't there today they wouldn't be able to detail the car. What does Brandon not being on the lot have to do with not detailing the car? Was Brandon going to do the detailing? I think not. So we spoke with Trina in customer relations. Trina assured me that if my wife brought the car in Monday evening that she would personally handle the situation. Apparently, Trina's idea of personally handling the situation involved telling the detail department to vacuum the car out. If vacuuming the car is your dealership's idea of a detail on a sold car, then that is simply the most ridiculous thing I have ever heard. So my wife again spoke with Trina and stated that this was unsatisfactory, so Trina's bright idea was for us to make our fourth trip back to the dealership today to drop the vehicle off. The detail employee who showed off his detailing skills earlier by knowing how to vacuum out a vehicle suggested that we leave the vehicle overnight and pick it up this afternoon. Trip number five and my wife is currently sitting at your dealership and the car is still not detailed. This is completely unacceptable. I guess your dealership's policy is that as long as the car has been sold, you longer have to honor promises or statements. I thought maybe the stereotypical used car salesman that will say anything at all to get a sale was a myth. It appears I was very very wrong. I can assure you that due to the customer service we have received from all facets of your dealership we will never consider doing business with your dealership again. All of the review websites on the Internet will be getting a full report of our treatment, and the necessary individuals in your dealership will also be getting an earful.

Fred_A

Feb 25, 2010

Do Not buy from Van Chevrolet.I had a written email offer from Daniel Luis Internet Sales Manager to buy a car which I accepted back in writing within a half an hour!! When I went to give my deposit I was advised that the car was sold but "I do have plenty of other vehicles to choose from."No thanks. I will buy from a dealer that won't screw me around. You should too.

neny

Jun 3, 2009

Stay away from van chevy. They lie to get you to buy. They lie on prices. they change paperwork in the finance dept. They blame other departments when something goes wrong. They change monthy payments. And they say everything will be fixed but nothing ever gets fixed. STAY AWAY.

disgruntled1

Feb 13, 2009

They wrecked my suburban while it was in for service and lied to cover it up. When they got caught, they lied again!Service had my car for 2 weeks to repair and when I got it back the repairs were far from decent!There are still dents, scratches, paint blobs, fisheyes in the paint, the door is popping, the Bose stereo isn't working right, my Ipod connection (that I had hard wired) doesn't work, the headliner front and back is pulled out with black fingerprints on it, when I drive on the highway it's so nosiy with wind coming through the gap in the door.We have given ample time for them to remedy with no results! BEWARE!!We are now seeking legal help to get them to buy or trade out this damaged car for one that's not.They are NOT willing to fix this problem so we have no choice.I Highly recommend STAYING AWAY from Van Chevrolet!!

sunbkd

Aug 17, 2004

They advertise low prices in Phoenix Auto Guide and Automart but when you show up at the lot the prices on those exact(stk Number matches) are much higher. I looked at 2 vehicles and was given 6 different prices. When I did show interest in a vehicle and was quoted an (out the door price) it was changed later to reflect Dealer Prep,TTL and Doc fees. What does out the door mean ? We had a very bad experience at his dealership and the tag team approach is getting old. The dealerships might realize some day that if you treat the consumer with honesty and respect your business will do well over the long term. The unimaginitive approach used is an insult to my intelligence and shows their lack of the same.