Valley Cadillac reviews

Matt

May 18, 2016

Visiting from North Carolina my 2014 CTS due oil change at 30,000 miles. Was told buy service department vehicle also needed a coolant flush at 30,000 miles. Took them at their word and found out from Cadillac after returning to North Carolina the flush was not due until 100,000 miles

Shaffers

May 11, 2016

We traded in our CTS for a new SRX. The transaction went very smoothly with lots of help from Dave Moffit. We were very pleased to be able to pick the car up the same day!

Stephanie

Mar 22, 2016

From driving into the dealership to leaving it, I am always treated special. Great customer service and a friendly atmosphere. Jim Zicari explained everything that was done to my vehicle & what will be done on my return trip and the cost. I have never seen a dealership so spotless as this one. A top class operation.

Don

Mar 4, 2016

Professional, honest, and friendly service! Comfortable waiting room. Spotlessly clean environment. Keep up the good work!

Hawkins

Feb 24, 2016

Richard Lombardi is an excellent salesman and I'm looking forward to doing business with him again in the future. Would definitely recommend!!

SRX owner

Feb 23, 2016

Valley continues to provide excellent service. My husband brought our SRX in for tires and brake work and was planning on waiting. They offered him a loaner vehicle for the day even though it was not planned. This was very much appreciated! They continue to make the necessary service appointments easy!

Jeff Moore

Feb 21, 2016

We drove more than 3 hours to Valley Cadillac and were not disappointed. The service was excellent and Joe Mantante was the best!!! Within 2 hours of my arrival at the dealership I had test drove the vehicle, signed the papers and was headed back home with my new vehicle. Best experience I have ever had purchasing a vehicle. My next vehicle will be from Joe at Valley Cadillac.

Chris Bernhard

Jan 28, 2016

I had a bad experience a few years and thought that I would never go back. But, the owner Ed Meagher called and sincerely apologized. During the lease, Valley's service dept amazed me. The Service Department team is extremely polite and professional. I had to give them second chance at my business. Last week, I met Grant Jardine ( Valley's Sales Rep.) and he showed me a few SUVs. At that time, I still was undecided if I wanted to buy from Valley again. But, the owner Ed Meagher personally called me again and Grant Jardine followed up with an amazing Email. The entire Valley Cadillac team won my business and I just picked up my second vehicle from them. This purchase was a very pleasurable experience. I would like to thank the following people: - Mark Haboon (Courtesy Transportation Manager / Certified Technology Expert) - Scott Terry (Blue Team Service Manager) - Jim Zicari (Red Team Service Manager) - Grant Jardine (Sales Representative) - Dan Dettorre (General Sales Manager) - Ed Meagher (Owner) Thank you, Chris Bernhard

Dee L.

Oct 15, 2015

I had my car serviced by Valley Cadillac, just got it back. Scott Robbins, green team service manager, was absolutely fantastic to me. He kept me updated on everything, was very easy to deal with and I felt I could ask him questions and get answers. I was given a courtesy car to drive while work was being done on my car. Mark Haboon, in charge of the courtesy transportation (amount other tasks) was equally as nice, had my car and was on my way really fast. My car drives great and I am very happy. I believe their service department is second to none. Also, spoke to GM, Dan Dettorre. Very easy to talk to and got answers to my questions - thank you. Thank you. Dee L.

Connie37

Sep 23, 2015

Good evening I am contacting you with hopes of getting justice. I recently brought my car in for service as always to the valley caddilac dealer in Rochester ny I think it's winton rd south. My usual advisor was out sick so someone by the name of Scott offered to help which at first he seemed friendly. He told me that before he could even give my car a diagnosis I would have to agree on buying a new battery because my power was dead. Once I agreed he stated he would call me back after he takes a look, which that never happened so after about 2hrs I called back and asked is he found out anything he then stated I needed to prepay another 250 dollars for a fuel diagnosis which I thought was odd so I simply asked him when would my regular advisor be back and then he just snapped on me yelling and threatening to rip out the battery that they had put in and putting my car outside. Yelling at me for no reason. I was totally violated and I have witnesses because my sons therapiest was at my house because my son has autism. I also taped the conversation once he started yelling and threatening to do things to my car. The next day I was called and told that they decided not to fix my car and that I needed to pick it up right away and that it would be parked outside. They had my car for 3 days mind u I have a disabled child and then god knows what they did to my car during that time. All I am asking for is justice because I had to pay to tow my car there and then pay to tow it back home and now I am without a car until I find another dealer that fixes Cadillacs. I have been a loyal customer never complaining about the costs and I am no where near rich. The only reason I haven't gone to the press and played the tapes conversation is because my regular advisor jim never did anything wrong he has always done me right but if someone doesn't make Scott accountable for his actions I will peruse this because no one I repeat no one deserves to be treated the way I was. I can't be reached at 585-694-9418 and my name is Connie Anderson I have spent about $6500 over the past two yrs at valley on service. I don't deserve to be treated the way I was treated.

Julie L

Aug 25, 2015

A great experience - Professional, informative, honest, no pressure. A refreshing change from the traditional high pressure auto sales experience. Dave Moffitt was key. He was a pleasure to work with!

KeithSharon

Aug 6, 2015

Joe Montante was simply the best. We walked in asked if there were any Cadillacs available in the great newspaper add there were 4 took a test drive were done in 45 minutes. Came back the next day to pick up the car quickest signature paperwork wrap up ever and were on our way. have bought GM products for 40+ years but this was by far the quickest and best experience.

John NY

Jul 3, 2015

My experience at Valley Cadillac was great! My salesmen Frank Carr {spelling} is the best. No rush no pressure everything went smooth. I will be a return buyer. Thank you.

Tony Lee

May 1, 2015

I decided recently to lease another SRX from Valley Cadillac not only because I love the vehicle, but also because of the fine service I receive at the dealership. In particular, Dave Moffitt is a pleasure to do business with and made the process of leasing my new vehicle quick and easy. The service department is top notch too! Thank you.

David

Mar 9, 2015

Prompt and efficient same day service. Couldn't have asked for more. Oh, and they washed my car. Very nice. Thanks.

Karla

Mar 8, 2015

I just purchased my first Cadillac a few months ago and not only am I thoroughly enjoying my car but I can't say enough about the professionalism and true customer service I have experienced thus far. I am so pleased that I made the decision to buy a Cadillac!

Craig

Mar 6, 2015

Although a simple oil change it was nice to have a scheduled appointment which limited the down time. The work was finished in a timely manner while I emjoyed the amenities of the Valley Cadillac waiting area. Very Nice

Allan

Mar 5, 2015

My wife and I were treated with the utmost respect by our sales person David Moffitt. Dave made us feel at home and did everything in his power to help us in any way he could. The dealership was clean, neat & orderly. It is set up better that any other dealership I've been in by far! The service waiting area, the showroom, the rest rooms, I can go on & on, I just can't say enough positives about Valley Cadillac and the service I got. Al Natale

Gary

Mar 5, 2015

Always a good experience when needing something fixed on my cars. Their recommendations for service is appreciated and I would recommend the dealership to anyone.

Lisa

Mar 2, 2015

I was treated in a very courteous and respectful manner by my service advisor. The waiting area was comfortable and pleasant. The service work was completed in a timely fashion, and I was on my way.

William

Feb 28, 2015

I requested service on short notice my team fit me in and serviced my vehicle in record time. I appreciate them recognizing my busy schedule and accommodating me.Thank youMrs. Josephine Cunningham

Christine

Feb 27, 2015

All around great. Frank really went above and beyond to help me. I would recommend him and the dealership for A1 Service.

Bruce

Feb 25, 2015

We brought our SRX to Valley Cadillac, for an oil change service, NYS inspection, and transmission fluid service.Our service technician noticed a bit of feathering on our tires, and he and our service advisor Scott Terry, recommended a wheel alignment service to preserve our tires. They found every wheel was out of spec., and made the proper adjustments! It was truly a fantastic service experience!Thanks,Bruce & Debbie Creighton,We brought our SRX to Valley Cadillac, for an oil change service, NYS inspection, and transmission fluid service.Our service technician noticed a bit of feathering on our tires, and he and our service advisor Scott Terry, recommended a wheel alignment service to preserve our tires. They found every wheel was out of spec., and made the proper adjustments! It was truly a fantastic service experience!Thanks,Bruce & Debbie Creighton,We brought our SRX to Valley Cadillac, for an oil change service, NYS inspection, and transmission fluid service.Our service technician noticed a bit of feathering on our tires, and he and our service advisor Scott Terry, recommended a wheel alignment service to preserve our tires. They found every wheel was out of spec., and made the proper adjustments! It was truly a fantastic service experience!Thanks,Bruce & Debbie Creighton

Veronica

Feb 25, 2015

Everyone is very polite and helpful. Nick Julien stepped in as my service manager when the team leader was called for jury duty. He did a great job and made certain that every question was answered even though he was juggling his clients along with the other team. Very nice waiting area and I like the new manager counter....very open...less claustrophobic.

Maureen

Feb 24, 2015

Staff is always helpful and my car was finished just about exactly at the time they said it would be. Excellent customer service!

Donna

Feb 23, 2015

The dealership does well! It is the product I haven't been happy with - in regards to my last two Cadillac's.

Walter

Feb 20, 2015

The service and sales people are always willing to help me. On every occasion I went for service they were always able to do the appointment in a short notice.They always made me feel comfortable while at the dealership.

Madeline

Feb 19, 2015

Service team always provided 100% satisfaction making sure that all my concerns are answered or directed to correct person to ensure I walk out with no worries. Haven't changed since 2012 when I starting business with the company. Thanks Nick

Lisa

Feb 13, 2015

Dave Moffitt is far and away the absolute best person we have ever dealt with in purchasing or leasing a vehicle. We have worked with Dave in the past, and plan to continue doing so in the future.

George

Feb 11, 2015

JIM YOUR SERVICE WRITER IS THE BEST YOU EVER HAD. HE EVEN SUGSTED SOME ITEMS THAT I SHOULD CONSIDER THE NEXT TIME I VISIT YOUR SERVICE DEPT. WILL RECOMEND. HIM TO YOUR CUSTOMERS. GEORGE.

Gary

Feb 10, 2015

I was very pleased with the staff at Valley Cadillac. I believe the GM incentives were very difficult to understand and apply to the sale of the car. The GM incentives should be more clear and they should have less contingencies associated with them.

David

Feb 8, 2015

Took my car in at 9.00am for a recall issue and had it back by 10;30. That's what I call service.

Michael

Feb 6, 2015

Get to interact with Scott Terry to make sure that we're in agreement about whats being done to the car. Walk around and check out the new cars.

Donald

Jan 31, 2015

Once again, the service at Valley Cadillac is exceptional. The entire staff is focused on customer satisfaction. Doesn't get better than that!

Jeanne

Jan 30, 2015

The appointment was fast on arrival.The work was done quickly and the waiting room is worth staying for a few hours. I am able to set up my computer and use a desk next the waiting to do my work. More productive then driving back and forth.

Karen

Jan 30, 2015

I had to bring my car in because of a service alert. Scott was able to get me in that same day as well as provide me with a loaner car. I was also able to get 2 recalls taken care of and my oil changed. As usual, it was a wonderful experience! I couldn't have received better customer service!!!

Julia

Jan 29, 2015

The dealership is good the louche or waiting room is pretty good there is some food to eat snack coffee candy people are very nice worker are very polite doing thei work great place to take car and relax and wait I love it very much thank you for your service

Annette

Jan 27, 2015

I was greeted in a courteous manner and my team member had all the paperwork in order. The car was inspected and a courtesy car wash was included. The waiting area is always comfortable and my experience with Valley has always been excellent.

J

Jan 27, 2015

The facilities were spotless, nicely presented and the staff was exceptionally accommodating. When I asked when my vehicle would be ready, the said by 11:15 and at 11 I was paged to the cashier's desk. Very timely, very professional and very pleased.

Spencer

Jan 27, 2015

they were prompt and curtious. They took car of my car and explained what they were doing and found. I was very satisfied

Timothy

Jan 27, 2015

Tony DeFalco and the salesman that I worked with were fantastic. Very easy to work with, low pressure and knowledgeable about the product.

Rosanne

Jan 24, 2015

As always Scott Terry in Service was professional and friendly. Jodi F. at the service desk was very knowledgeable and friendly. They both are an asset to the company. Also, Dick Smith from sales is a great asset to the company as well. He is always well versed on any of the vehicles.

Nanette

Jan 17, 2015

The service team is always so professional and courteous. I appreciate the straight from the hip advice. Only disappointment was they didn't wash my car.

Wendy

Jan 15, 2015

Always #1 in service, never disappointed. They go above and beyond your expectations. It's a pleasure to take my car in for service.

Vincent

Jan 8, 2015

My sales person was Mike Clark, he was extreamly knowledgable as to the various vehicle lines, he was very professional and did not waste my time. Mike is an asset to Valley Cadillac dealership and to the General Motors Brand.

Elaine

Jan 7, 2015

I am always greeted by Valley's employees (especially Jim Zarcari) when I arrive for service on my 2011 DTS. This time I was genuinely pleased with the new check-in area. Valley Cadillac always does a professional job, both service and customer relations. The customer waiting room is a comfortable place to wait for your car, newspaper, coffee, treats if you choose, A+.

Bruce & Debbie Creighton

Dec 29, 2014

Our SRX collided with a deer, and needed to be repaired by the Body Shop. Jim and his crew did a fantastic job, repairing our vehicle! When they were finished, our SRX looked brand new...inside and outside! We could not be more pleased.Thanks again Jim, for the excellent craftsmanship we received at Valley Cadillac! Bruce & Debbie Creighton

Devarsh

Dec 24, 2014

I'm very impressed with Valley. The customer service I received was top notch and took no time to get in and out with my new car. Would recommend anyone.

George

Dec 23, 2014

My 3 recalls were taken care of. My complimentary service for my vehicle was completed. A loaner was ready for me. Your rest rooms are 5 star as well as your waiting room. I can not ask for more.

Rosemary

Dec 21, 2014

The staff in your service area have always been very helpful in making my service needs very convenient. They always have a car ready for me so that I am in and out quickly.

Irene

Dec 18, 2014

We have bought several autos from Valley--specifically David Moffit--and couldn't be happier with Valley and David. He is the consummate professional and gives us the best service we've ever had from a dealership. Dave picks up our cars and delivers them back home; so I don't need to make an appointment and wait. He knows I'm dealing with a very ill husband and Dave makes it easy to have my car serviced and all the recalls fixed.I hope to always deal with Valley Cadillac.

Patrick

Dec 17, 2014

was pleased with the promptness of servicing my issues. while there they also addressed a new recall and took care of it

Diane

Dec 12, 2014

My Service Team Leader, Jim Zicari always seems to go above any beyond to assist or answer any questions I may have.

Michael

Dec 12, 2014

Very accommodating with the scheduling and a ride to the office. I was worried because I had a very tight work schedule but your team did everything I needed to make it a great day.

Michael

Dec 10, 2014

Came in for Service on my 2011 CTS and left with a new 2014 CTS. Service and Sales Staff were quite professional. Facility was impressive. Selection of vehicles was extensive.

Jenean

Dec 6, 2014

The service and the staff have always been top notch. I didn't take a loaner car because I was told there was a shuttle that would take me to work and pick me up. Unfortunately, I wasn't told the shuttle would not leave til 8:00 AM. I waited from 7:30 til 8:10 to leave Valley Cadillac. Had I known, I would have requested a loaner when making my service appointment.

John RP

Dec 5, 2014

The loaner car is the feature that makes it the best car repair experience that I have ever had. The car was in for failure of a part on a car with only 17000 miles, that's an inconvenience. Offering and almost even insisting on a loaner says quite a bit about Valley and Cadillac.

Annette

Dec 4, 2014

My Team member was waiting for me and processed all the necessary paperwork to get my car ready for service. Car was ready in time period that he said it would be and car was also washed and ready for me to drive away. Excellent service department.

William

Nov 30, 2014

Dealership and service is all first rate. The car, (2013 XTS) however, is not. I have purchased or leased 12 Cadillacs - the XTS is AWFUL compared to all others. Poorly designed and engineered- Cadillac should be ashamed.

Joseph

Nov 28, 2014

Everything went extremely well. I appreciated the rental car that was provided. Thanks to Jim Zigara and the rental agent who did an excellent job explaining everthing.

Patricia

Nov 28, 2014

The entire service staff is always pleasant! And the estimates for how long the service will take is always accurate. I am always happy with my service at Valley!

Bruce

Nov 27, 2014

Our SRX needed just routine maintenance, which was performed quickly and professionally! This is par for the course at Valley Cadillac. Great job!

Samuel

Nov 22, 2014

Courteous, prompt, efficient, & affordable service! My service rep. gets me in and out there in a timely manner and he is very knowledgeable. AND, he is polite! I am very satisfied!!!

Matthew

Nov 21, 2014

My usual service manager was occupied helping a customer, so two other gentlemen on the floor came over right away to get my paperwork started. My wait time was under 10 seconds, even though I came to drop my vehicle off during the lunch hour. Truly a phenomenal team.

Warren

Nov 20, 2014

The sales and service staff at Valley are always courteous and helpful. I love the car. Valley gives me confidence that I can expect that the car will be serviced as needed to extend its safety and service life.

Gaetano

Nov 17, 2014

Very courteous and prompt service department.A better service experience than at the BMW dealership. One of my other cars is a BMW.

Benjamin

Nov 15, 2014

I have come to expect superior performance from Valley Cadillac over the years and have not been disappointed. They do an excellent job.

Jules

Nov 15, 2014

There was continued concern expressed that my loaned vehicle was satisfactory (which it was); and I was continually updated about the progress of repairs.

Jean

Nov 13, 2014

Your people treat us very nicely and with respect, and it is great to come to a car dealership that you actually do like the people that you interface with, even during a repair session.

William

Nov 12, 2014

Wonderful experience. The staff did what they said they were going to do and in the time estimated. Very pleased and very helpful and pleasant.

Antonio

Nov 5, 2014

Scott was great, never had such a great service like the one I had. Even Jim, the shuttle driver was very kind. Defenetly I would recommend the dealership service.

Gregg

Nov 2, 2014

On 10/31 I had 2 appointments. the first was at Valley. There I was met by a prof. rep. Polite,efficient. Repair complete in 20 min. as promised. Coffee, TV available. My second appt .was at Local Buick for the same recall issue on my wife's Buick. Once there, no parking, no coffee, and a 2 hour wait for the same repair. That is just one more reason why Valley and Cadillac are number 1 in my book.Thank you fir the job you and your TEAM do.Gregg Roegner

Maureen

Nov 2, 2014

Although I don't look forward to getting my car serviced especially recalls (what is General Motors doing?!), the staff at Valley makes my experience seamless with extra special kudos to Nick (green team)!

Nancy

Oct 31, 2014

As always, every single person at Valley Cadillac is fantastic! This is consistant since I became a cadillac owner in July 2012. Thank you all.

Preetmohinder

Oct 27, 2014

It was neat & clean dealership and very professional. My sales rep - Frank was excellent. He went out of his way to deliver the vehicle to me at a very short notice and stayed late after hours to finish up the paper work. I will most surely recommend Frank & the dealership to anyone looking to buy a Cadillac in Rochester area.

Tyrone

Oct 27, 2014

This is the second vehicle have bought thanks to your Salesman Dan O'Brien, he was very professional and not over powering. I'm mostly will go for number 3 from him.

Charles

Oct 24, 2014

Very pleased with service received. Service was competitively priced and done within estimated time and cost. Shuttle is very handy, and the car wash and unrequested inspection of the car was appreciated. Makes me much more likely to have my car serviced at Valley.

Cynthia

Oct 24, 2014

Everyone is friendly and helpful. Scott Terry goes above & beyond to provide excellent service. Everything is clean with an up to date look.

Edwin

Oct 20, 2014

Nick was very efficient and informative about the issue. He also beat the time that he quoted me which is a nice surprise.

Debra

Oct 14, 2014

We arrived at the showroom on Friday after being told that the 2nd car for my sister's car (Mrs. Burns) was ready. I also had received notice that my keys were ready to be changed for the recent ignition key recall. Although I had called in the morning and been told that the keys were not in (despite me receiving a letter from GM telling me the keys were ready and to visit my dealer) the woman who took care of us when we arrived also arranged for my keys to be fitted with the recall piece. We waited about 40 minutes, as advised, and walked out with my sister's 2nd key for the vehicle she had purchased at the end of August and both my keys fixed for the vehicle I purchased in September 2012. We were very pleased with the service and that we could get the keys for both vehicles in one visit.Debra Wood (owner of 2009 Buick Lucerne purchased September 2012)Sharynne Burns (owner of 2009 Buick Lacrosse purchased August 2014)

Justin

Oct 13, 2014

Valley Caddilac is an example of an true testament in providing outstanding follow through with exceptional customer satisfaction in mind.

Carmen

Oct 9, 2014

A very pleasant experience. Frank Carapezza took his time to show us various models and explained in detail equipment and cost of each . We're just pleased with the way he does business. He went out of his way to help. Will recommend Vally Cadillac.

Gary

Oct 9, 2014

Staff is well informed. When they tell you your car will be ready at specified time they are very close to that time.

Michael

Oct 4, 2014

As usual, Scott Terry was very personable and knowledgeable about what to do with my tire problem. His suggestion was very good and I now feel comfortable with the new tires for the upcoming winter.

Dominick

Oct 2, 2014

Working with Dick Smith was an a great experience in buying my new Cadillac CTS. He's knows the car and makes dealing with him a learning experience. A real gentleman! Service is outstanding!

Christi

Sep 21, 2014

I had a great experience when purchasing my ats, my sales guy mike was awesome! They make you feel right at home

John

Sep 20, 2014

Went in for brake job on the DTS. Work completed to my satisfaction. So pleased I traded it in and bought an XTS!

FanSRX

Sep 12, 2014

This was my first experience purchasing a vehicle at Valley Cadillac. I was very satisfied with the assocoates. They were knowledgeable and answered all questions to my satisfaction.

Richard

Sep 10, 2014

Car has engine noise & stumbles on light accleration. Service advises this is normal. Engine is not ready for prime time, this car is too expensive to perform this way.

Gregory

Sep 7, 2014

I received an email and a card reminding me to call for service. This helps with the care of my XTS. In addition to the oil/filter change and the tire rotation, I had a wheel alignment done to conserve tire life. Scott was also able to have the defective emergency flasher switch replaced during the same visit. Thank you for your service!

Jimmy#5

Sep 6, 2014

Had the pleasure of dealing with Frank Carr of this dealership , trying to put together a long distance deal over the phone and internet on a late model used vehicle. Sadly, because of my crazy schedule, somebody else got a heckuva deal instead of me.

Richard

Sep 5, 2014

As usual I am pleased with their efforts in making my service appointment a pleasant experience by their friendly and courteous reception and taking the time to explain the details of the work performed.

Mary

Sep 4, 2014

I am always greeted with a friendly welcome and I am kept informed of all my services being done. The waiting room is bright and clean and a nice place to wait.

Michele

Sep 4, 2014

Cadillac #6 from Valley. Need I say more. You must be doing something right or I wouldn't keep coming back. Thank you.

Tyler

Sep 3, 2014

My wife drop the car off and told them I would pick vehicle up after work. They called me when the vehicle was ready. Picked up after work and meet with my service team leader in which he explained what service was performed. Very smooth and professional experience.

Gary

Sep 1, 2014

I was at the dealership for a routine oil change which was conducted with professionalism and completed quickly. Thanks Nick Julian for all your help.

Daniel

Aug 28, 2014

Jeff Ames was very helpful in the purchase of the SRX. Jeff and the entire Cadillac team was very accommodating when I needed to move up the close date from a few days to a few hours!

Marion

Aug 27, 2014

Service is always pleasant! The waiting room is customer friendly with sweets, TV and coffee provided. LOVE THAT MY VEHICLE GETS WASHED.

Patrick

Aug 27, 2014

My service Mgr set up the appt. 0n as recall. I brought the CTS in at 7:30 and was out with-in an hour. Thatsw great service!

John

Aug 21, 2014

Always on time, always offers a complimentary wash, always wraps the steering wheel for service and leaves the inside of the car as found. Nick Julian, always asks if I have any concerns even when I encounter him out and about in the community!

Elaine

Aug 20, 2014

My DTS is a prize possession of mine. However, due to uncertain and an unfortunate situation I am going to sell the car. I spoke to one of your salesmen about your company perhaps interested in buying the car. Has a response about this been reached?

Karen

Aug 20, 2014

I brought my car in for an oil change and for a questionable problem regarding my air conditioning. Because I had a really tight schedule that day, Scott and Jonathan provided me with a loaner car. The air conditioner ended up needing a part ordered which was installed in a very timely manner. When I picked up my car not only had they fixed it, changed the oil, and washed it but it also looked as shiny and new as when I first bought it! I have never had better service! I could not be any more satisfied.

John

Aug 18, 2014

The service on this occasion was especially accommodating as I need to have the repairs finished in a short time and that was done.

Aaron

Aug 16, 2014

Dan O'Brien sales associate provided excellent customer service. Cadillac is very lucky to have a professional such as Dan working for this signature brand. Thank you Valley Cadillac for all your hard work and dedication to making my buying experience great!

Mark

Aug 15, 2014

Nick Julian is always friendly and professional. He recommends without being pushy and he makes me comfortable. He makes me want to come back for all my service needs.

Peggy Lund

Aug 10, 2014

Best car buying experience, from sales, to picking up our car, Thank you Valley Cadillac !

David

Aug 9, 2014

I couldn't have asked for a better purchasing experience !! Brian Nitsche is truly an asset to Valley Cadillac !!

Elizabeth

Aug 7, 2014

Everyone was very courteous, and the treatment and service is unequaled anywhere. I'm glad to be back. Jeff Ames was very nice. I will also recommend him.

Guy

Aug 7, 2014

Jim Vinette is truly a fantastic asset to your organization. I have dealt with him on several occasions and it is always a great experience from start to finish.

Desmond

Aug 4, 2014

My contact Scott Terry made a difficult maintenence problem caused by lack of replacement parts to a minor inconvenience. Scott kept me updated throughout the repair process of which i was gratefull.

Richard

Aug 2, 2014

I'm not a person who likes to be the one doing "car" stuff. but I have to say Valley does their best to make your wait comfortable, from keeping you updated on how much longer your service should be to having coffee & snacks available. The only minus I have & it a pet peeve of mine is: every I mean "every" time I go back to my car they "never" simply push the button to return my seat to the position it was in when I dropped it off. I have told them numerous time about this issue when they call me & same old, same old seat is still moved way, way back! I'm told the "guy" is a big one! Well good for him but I don't like falling back into my seat because HE'S BIG I'M NOT!!!

Donald

Jul 31, 2014

The problem on my SRX was taken care of fully to my satisfaction. All the personnel I encountered were courteous and the service and waiting areas were spotlessly clean.

Joan

Jul 31, 2014

The car was perfect when I picked it up. Richard Smith explained everything to my satisfaction and adjusted all the settings to my specifications. He spent as much time with me as needed. Truly a very pleasant experience.

Margie

Jul 29, 2014

Everyone was very concerned about my issues. The professional attention, made me feel like I'm apart of the Cadillac family. Not just another customer. Thank you all.

Jean

Jul 26, 2014

The service personnel at Valley Cadillac are so pleasant to deal with and knowledgeable for questions I have on our XTS. It is hard for me to see that any other vehicle dealership anywhere would be as pleasant to deal with, and I am 80 years old and have interfaced quite a few dealers in my lifetime.

Bruce

Jul 23, 2014

Our SRX was at Valley Cadillac, for routine maintenance. Scott Terry and the technician(s) working on this service, performed admirably, as per usual, and had the SRX ready to go in no time!

Joan

Jul 20, 2014

Valley was great. GM not so much. After 10 days the part for my car is still back ordered by GM. This is no reflection on Valley or my service writer. They did a fine job.

Barbara

Jul 15, 2014

My car was fixed on time. I am very happy with Valley Cadillac , I have and will recommend your dealership thank you

Gary

Jul 11, 2014

My 2012 CTS was serviced due to a fuel sensor that detected a hint of fumes. The mechanics at Valley took the time to make sure there were no escaping fumes and the replacement of parts was done correctly. I am very pleased.

B. Moore

Jul 10, 2014

My wife and I bought our used 2012 vehicle with 32000 miles on June 10 and was encouraged to take a fast delivery of the vehicle that same day...so we did. The vehicle had been on the lot for at least 60 days and the brakes were rusted up a bit , our sales man assured us that they would clean up with some driving, well after 3 weeks and 1000 miles they did not, the rotors were all pitted and the rear brake pads were inspected (by me) to be worn to a very low thickness. I called on June 30th to make an appointment to look at the brakes and to have the tires rebalanced as they have a shake at speed, and the soonest date we were able to agree on was July 7 at 7:40. I took my car in this morning and after standing around for a good 10 minutes the service team manager looked at my vehicle and returned to inform me that he was not sure what I expected the service department to about the brake issues after all it was a used car and that they would have to charge me for any work that was to be done. He said it was normal for brake rotors to be rusted in our area and that I probably hit a pothole and caused the shake in the tires. He also informed me that NYS inspection criteria for brake linings is "no metal to metal contact" which is true but right in front of me on his desk is a sample of a brake pad with examples of wear Good , Marginal , and Poor, Mine fall somewhere between the Poor and Marginal but that is only for customers who are paying apparently and not for vehicles being inspected for sale. I was also told that he could not do any warranty repairs without a note from the sales department so what was he supposed to do with out that? (do I really know or should I care what their internal processes are I thought I was the customer not my own repair manager). Then I Spoke with the Service manager He in a nicer tone echoed the message of the service writer and that " They would look at it and if it was covered under the warranty it would be fixed but if it wasn't I would have to pay. Well I was not willing to sign A repair authorization for something I feel should have been part of the used car delivery prep. I am 45 years old and own 4 vehicles none of which are older that a 2010, this is by far the worst that I have ever been treated at a dealer in my life. This company is definitely more interested in separating you from your hard earned dollars than they are about you satisfaction as a customer.

Dawn

Jul 5, 2014

I was taken right away even though my regular service rep was on vacation. Some additional issues were addressed that I didn't even know about.

Thomas

Jul 2, 2014

I wasn't happy that my 2 month old CTS Coupe broke down (transmission). However, Jim Zacari arranged towing, updated me with diagnosis, repair, and completion.. So I am not mad either. My car runs better than ever. Thanks Jim Zacari......

Valerie

Jul 1, 2014

You guys are fantastic. The entire experience there is wonderful from sales to service. Now that I'm driving a Cadillac, I don't think I'll ever be able to drive anything else again (or go anywhere else for a car!)

Rick H.

Jun 30, 2014

I am so happy. I drove 388 miles to look at an STS and I wasn't disappointed! Mr. Frank Carapezza went above and beyond what's needed to make a pleasant buying experience. No high pressure sales pitches. Mr. Carapezza is a real stand-up guy! Someone one would like to have as a neighbor. Valley Cadillac even made good on a type error on their web site. My purchase was less than 20 K and they gave me a very nice high dollar set of key chains with a high dollar ink pen and also a Valley Cadillac tote bag. And, not only that, Valley Cadillac filled the gas tank!! Now, who does all that?? I was going to drive my old wreck around the corner and take off the license plates and leave the keys and title, but Valley Cadillac actually paid me cash money for it. Who would have ever thought? Please let me thank the previous owner for taking such good care of what is now my car. Thank you!! I would go the distance again. Valley Cadillac is worth the trip!!

Paul

Jun 29, 2014

Great service, great staff well trained. Scott at the service area is one of the very beet service people I have ever had at valley Cadillac .

Paul

Jun 27, 2014

The sales team of manager Dan Dettore and Frank Carapezza were everything I could ask for in a sales team! They did everything in their power to make me leave their satisfied and honestly they helped me feel that this was the best decision I have made in a long time. I'm extremely happy! I will continue to try to stay with the Cadillac brand and the Valley Cadillac family!

Timothy

Jun 26, 2014

The staff is very professional and really focus on helping their customers get their vehicles back as quickly as possible.

Gwen

Jun 25, 2014

I didn't have an appt since my battery went over the weekend. Your roadside assistance was great and Nick at the dealership got me in that day with a rental car. All work was completed in that day. Great service.

Lori

Jun 20, 2014

I really appreciated Nic Julian coming to get me when my car was finished and escorting me back to financial.

Terry

Apr 16, 2014

They were helpful, pleasant, knowledgeable and went out of their way to insure that every aspect of my visit was taken care of and some things that I hadn't noticed were corrected. It was a pleasant visit.

Maison

Apr 11, 2014

I came in with a broken cadillac and left with a new one and didn't feel like i was taken for a ride

Renee

Apr 10, 2014

came in for an update to an issue with the sound system. A software update was done that addressed the issue. Was also assisted by a technician in restoring all the radio presets and re-pairing of my phone...top shelf service!

William

Apr 10, 2014

Our salesman, David Moffitt was excellent! Very professional and attentive to our needs and questions. It is the second Cadillac that we purchased with him.

Linda

Apr 9, 2014

I had a major issue with my car and although it took a week or more to fix, I was contacted with updates periodically and that was reassuring to me.

Robert

Apr 5, 2014

The service department took my problem seriously and were able to fix it in the time frame promised. I was very pleased with the attention and service.

Madeline

Apr 3, 2014

All employees were more than helpful & are very clear with details for any inquiries & provide 100% customer satisfaction. Since I purchase from Valley I continue to be amazed on how respectful,friendliness & professional this dealership have shown outstanding service.

Michael

Apr 3, 2014

Scott Terry is always good to deal with. He's very understanding and patient. Always looking to do best for the customers.

Valerie

Apr 3, 2014

A great experience. I went back and forth on purchasing a new car. Mark took the time to explain everything about the financing, and Rich L. came in on his day off when I actually decided to buy. A great team - excellent job!

Linda

Apr 2, 2014

Scott in the blue service department is a true pleasure to work with. He always treats me with respects and cares about my needs.

Justin

Mar 29, 2014

I have been doing business with Valley Cadillac for just shy of a year now and had made my rounds interacting with every department, from purchasing to doll up. Its unusual and a fair assessment to state they had exceeded my expectations and applaud the Valley family, their organization/dealership, as well as the professional friendly staff! In one case this year my new car had a crack wind shield due to flying debris on the expressway (not their fault) and they didnt need to help me at all, but did. The service department coordinated efforts with my insurance company, Safelite auto glass, allowed me to use their facility, and even borrow a rental; none of which they had to. Thats a strong differentiator in my eyes relative to competition within the industry. Jeff Ames [my salesman] and Scott Terry [service] played a pivotal role in ensuring my satisfaction. Thank you! I look forward in continuing my relationship with the dealership and would highly recommend Valley to anyone considering a luxury automobile.

Karen

Mar 28, 2014

Everyone is very helpful, knowledgeable and try to accomodate in the best way they can! A Happy Environment! Thank You! I love my Cadillac, in fact we have 3 in the household!!!

Suzanna

Mar 28, 2014

I dropped my car at 1240pm and waited for it, it took almost 2 hours for the service if oil change and tire rotation to be completed.

Debra

Mar 27, 2014

I would highly recommend working with Jeffery Ames. Jeff made the experience pleasant. We returned to Valley after leaving many years ago and because of him and the way he handled himself we purchased a vechicle. We returned to see Jeff the day after we picked up my ATS and brought my cousin. He treated her the same and she decided to purchase an XTS. Also, Nick and Mark, in the Doll Up Shop, were wonderful when I returned to have my car rewaxed.

Lorelei

Mar 27, 2014

I tell everyone how great the sales and service teams are at Valley! Scott Terry & Greg Bridle keep me on the right track.

Ray

Mar 26, 2014

Could not have gone better. Everyone was as courteous as can be, work was performed on time and car was washed and came out sparkling. Cannot think of one thing that could be improved. This dealership gets it!!!!!!!

Joel

Mar 24, 2014

I love my new Cadillac. it has so many terrific features. Frank Carr was our salesman and he couldn't have been more helpful or cooperative with us. we really had a great car buying experience thanks to him.

Frederick

Mar 22, 2014

Jim, Svc Team B, extremely helpful...appreciated his effort to get the interior detailed because I live over an hour away and it saved me a trip back. Thanks.

Gary

Mar 22, 2014

Nick Julian always makes sure my CTS is serviced properly and the job is done quickly and efficiently. Further, my car was washed and ready for me when Nick said it would be....thanks Nick!

Michele

Mar 21, 2014

I was involved in a rear end collision with my brand new SRX. After getting an estimate from Travelers I contacted the Body Shop at Valley. I now have my car back completely brand new again and I am so grateful to Jim and his staff for handling this matter professionally, quickly and with the best results. So glad I chose Valley for my repair!

Steven

Mar 21, 2014

I had a weird thing happen. The tail light lens had a defect and pulled away from the body. It was a broken tab. They had the part shipped in overnight, gave me a brand new loaner and fixed it by the next morning. Pretty impressive. Under warranty

Cheryl

Mar 20, 2014

Could not have been easier. A call from the dealership, an appt set up at my convenience, and an early finish. No fuss, no cost no problem!

Jaysen

Mar 19, 2014

I really appreciate the judgment call Jim made to insure the job was done right and to the highest standard. This is exactly why I choose Valley for my car care needs.

Donald

Mar 12, 2014

Still going there after 21 years - - can't be all that bad!!! I think I should get a prize or something!

Ruth

Mar 12, 2014

Was taken on time, my rep was out but Scott was very professional and advised me of some work that needed done. Went very smoothly

Todd

Mar 10, 2014

I am always treated as family and I deeply appreciate the care in which both my vehicle and I are given.

Rosanne

Mar 9, 2014

My experience at Valley is always an excellent one. Scott, from the blue team, always makes service go smoothly and he is always very professional. Jodi, at the cashiers desk, is also very professional and helpful.

Isabelle

Mar 8, 2014

THE COLLISON DEPT. KEPT ME INFORMED ON EVERY LEVEL. POLITE AND VERY COURTEOUS SERVICE. MY EXPECTATIONS WERE MET. THANKS VALLEY!!!

Kristi

Mar 6, 2014

Service was fast and friendly. I like that you drive inside to get service. I like that my Cadillac was cleaned and in better shape than when I dropped it off. I liked it so much that I am going to bring my other GM Vehicles to be serviced at Valley when it is needed in the future.

Donald

Mar 5, 2014

As I indicated to my service consultant, Valley Cadlllac is an exceptional business with an exceptional product. We have been thoroughly satisfied with our SRX and CTS Coupe. We will highly consider another Cadlac when our leases reach their maturity date.

Elaine

Mar 5, 2014

I always feel "special" when I'm there. That's because everyone is efficient, friendly, and courteous. The waiting room is roomy, comfortable and well-stocked; the restroom is pretty and clean. A very positive experience!

Gregory

Mar 5, 2014

Mike Clark is an excellent sales representative for Valley Cadillac. He answered all our questions about our new XTS and helped us through the OnStar and XM Radio transfers from our 2011 Buick LaCrosse. It is good to be back with Cadillac since we enjoyed our 2008 DTS very much.

Karen

Mar 4, 2014

From the moment I pull into the service lane to the moment I leave the building, the service area staff take care of my needs 100%. From taking my car for a road test to see if the strange sound can be replicated, to trying to figure out what the problem may be based on what I am describing, to getting me a loaner car, etc., I could not ask for better service. Ben Lima and his staff met every single need that I had. I could not recommend a more professional, courteous staff.

Michael

Mar 4, 2014

My visit to your dealership was certainly worth the investment of my time. The knowledgeable, personalized service provided to me by Dave Moffitt, during last week's purchase, reaffirmed my impression of Valley Cadillac as the place to do business when shopping for a new car. Dave took the time to listen, discuss, and carefully evaluate my preferences in light of available 2014 Cadillac model offerings. Dave was able to quickly locate a vehicle in inventory meeting my exact requirements. He handled the financial transaction in a careful and efficient manner, minimizing the time to negotiate price, by ensuring that I received all current Cadillac, and GM program incentives, dealership discounts, and GM card point earnings credit to which I was entitled. Upon taking delivery, I felt I had been treated in a fair and equitable manner in terms of purchase price and vehicle service preparation. Overall, I believe Dave Moffitt "did the deal" in an exceptionally professional manner. I like to think of Dave as the guy in the car business at Valley Cadillac.

Yifei

Mar 4, 2014

I dropped my car at the store due to its engine oil issue. I picked up my car on Monday's morning. Effective job!For some hurry issues, you should provide emergence service during the weekend for better service.

pattifitzgeraldkula

Mar 4, 2014

We have a certification on our Escalade ESV which was verifiedby Mark and Jim 2 days after the purchase. They also looked at the front left wheel noise and did 2 or more times never finding the problem. I purchased this truck used from another dealer who told me to go to Valley to assurethe warranty is transferred. I did this immediately and was told the warranty follows the car not the owner by both Mark and Jim,. We had several warranty repairs done on this truck which were always covered. We were going on a 3Ktrip and knew we were close on our warranty mileage but was once again assured by two of the staff that our warranty was good until 78,500 miles or November 2014. However, in virginia on 12/6/13, the noise in the left front wheel finally broke and we were forced to stay overnight and wait for the Cadillac dealer to open the next day. They found the wheel bearings broke causing a series of other problems but they said it was all warranty work so we went ahead which resulted in a $1,660. bill. When this reputable dealer sent in the VIN he said the owner was not me and the warranty was actually never changed so we had to pay for the repair. We called Valley and they did nothing to help us. However, they did send in the warranty bills to the gm warranty and were paid under the previous owner on several occassions. The Virginia dealer said this is unethical and illegal to do business this way so we were stuck. We have remained stuck because this dealership will not back up their staff and their promised warranty obligation. We are in the process of filing claims with the BBB, GM and the attorney general. I have been posting this behaviour on the internet so others are not left hanging like us. They had their attorney call us and threaten us screaming. We can back up all of our information. Overall this dealership is unethical, unscrupulous, and should be avoided literally at all costs.Another point, my daughter and I were at this dealership this past fall having the lift gate arm fixed. The first and second visit resulted in a third and we live 2 1/2 hours round trip from this dealer. We were there over three hours and took coffee and biscotti outside to enjoy the fall day and to fill the boredom. I received a bill for $10. for items taken from the hospitality room. They need to change the name of this room to pay or get a bill in the mail room certainly not hospitality.Also, the radio broke and they put in a new one under this same warranty. When I picked it up the cd holder and the navigational dvd was missing. They did nothing but I did get some of them via mail without a note returned a couple of months later.We purchased 6 cadillacs and a hummer from this dealership and being treated this way is so frustrating. This cadillac family is now llooking at Fords now.

Carlin

Mar 3, 2014

Everyone we dealt with bent over backward to keep us informed as they were working on my car. The service was excellent and everyone, including the people who weren't working with us all said "hello" with a smile on their face and we couldn't have asked for a better place to do business with. Thank you so much for putting together such a wonderful team!

Brian J Snider

Mar 1, 2014

With a visit to The Valley Cadillac in Rochester, NY it was the most phenominal vehicle purchasing experience that I've ever experienced in my 35 years of purchasing GM vehicles. This Cadillac dealership has it all in one terrific package. From the moment you pull onto their beautiful and well kept dealership there was a feeling that this might turn into something special. Once inside everything was spotless. There were no high pressure sales person firing the usual sales pitches at you. It was a calm and stress free atmosphere with the staff expressing a certain calmness in the dealership. The sales team took care of everything that a new vehicle purchase throws at you. With the purchase of a new Escalade everything was explained in fine detail how the dealership operates and introductions were made from the sales group back to the service dept team. When delivered the Escalade was detailed as it were going to be in the Detroit Auto Show. Valley Cadillac definitely goes the extra step to present the new vehicle in an auto show type way. It glistened. When warranty work was needed the service dept made you feel you were the only customer they had. The service team had the "attention to detail" trait documenting the issues that you presented to them. Then there was the personal service from the owner of The Valley Cadillac and she should be very proud of her entire dealership team, EXTREMELY professional. To the Owner - thank you! To the General Sales Manager - thank you! To the Service Manager - thank you! To the General Service Manager - thank you! I know that there are more that I should thank so "thank you" to the detailers, technicians, office personnel, finance and it goes on and on. But we cannot forget the salesman Frank that took me through entire process from selling of the original 2013 Escalade, the service process of trying to fix the vehicle, the buyback procedures, all the phone calls and emails Frank handled it in the most phenominal, caring and seamless fashion. He was right there the entire time. I was basically called upon to do not a thing. It was an almost transparent process. Before I knew it it was a done deal. But the most important fact is that Frank handled the delivery of a new 2014 Escalade just like he did with the 2013 Escalade as if I were a new customer. Frank you are the best. I am now a PROUD owner of a new 2014 Cadillac Escalade from The Valley Cadillac. The Valley Cadillac dealership of Rochester, NY Rocks!

Joan

Feb 27, 2014

James Zicari is a true professional. he kept me informed all along the way, even though the news was not all that good. my car was ready on time and I was offered a ride at every juncture. Many thanks.

Kandace

Feb 25, 2014

A great experience, I was warmly greeted when I entered the shop area. I was treated as a special Cadillac customer, not hastily brushed off. Lastly, all of my questions were answered with great detail.

Denys

Feb 24, 2014

My service was outstanding, the technician answered all my questions and checked into my concerns with tire pressure, my appointment was for a routine oil change. Everyone was friendly and pleasant. I will purchase my next Cadillac from Valley.

Karen

Feb 24, 2014

Istopped at the dealership to schedule an oil change for an upcoming trip. Scott was able to get me in right away.

Linda

Feb 23, 2014

It is like checking in at a 5 star hotel. Everyone is helpful. They let me know at the next service what services they have scheduled for the car.

Property Stolen while in their care!

Feb 22, 2014

We had a hit and run accident and went to Valley for the collision repair. During the two weeks it took them to finish our car all the cds including navigational cd was stolen. They would not replace them. Will not return.

Richard

Feb 22, 2014

It was my first service call with Valley Cadillac. I was very pleased with the service rep. He was efficient and courteous. The waiting room was comfortable and well stocked with food and reading material. I love my new Cadillac but have one disappointment, i.e., the vehicle doesn't come with a spare, and I know the repair kit would not address every situation with a flat tire. At least Cadillac should provide run flat tires like I had on my BMW's or a spare.

David

Feb 20, 2014

Fantastic! Exceeded my expectations and it was first time dealing with Valley and buying a Cadillac. I a very happy new Cadillac owner and Valley customer!!

James

Feb 19, 2014

When I wasn't able to get back to pick up my car on the scheduled date, they were very flexible and understanding about it, allowing me to keep the rental car until the next morning! Thank you!

Jules

Feb 19, 2014

Personnel at Valley Cadillac consistently expressed concern that the work on my car was done properly and to my satisfaction.

Michael

Feb 19, 2014

All the sales, service staff are friendly, courteous, and helpful. They are knowledgeable and go out of their way to provide the best service possible. This is my first experience with Valley. I have dealt with other dealerships, and always felt they had give me excellent service. Not to find fault with the previous dealerships, I would however have to rate them as a C and Valley an A+.

Thomas

Feb 19, 2014

best service department I ever visited. People are knowledgeable and friendly. service was done well and on time waiting room is classy. Nick Julian is the best!!!!

Stranded

Feb 10, 2014

My family has been in cadillacs for 60 plus years. This dealership is a total insult. DO NOT purchase anything from them because they will leave you stranded. We called prior to our trip and we had our warranty until 78,000 miles or November 2014 on our Escalade Platinum edition. However, when our front wheel fell off on the expressway in Virginia we went to the closest dealership for assistance. We addressed the problem in the left front wheel for over 1 1/2 years with Valley but they failed to find the problem. However, the wheel literally fell off. We had our certification but Valley failed to transfer our name onto our vehicle. They were using the previous owner's certification which is illegal. I discussed this certification with three of the employees and they told me the certification follows the car not the person. However, stranded in Virginia they said they could not help us. I will never have anything to do with this dealership again. DO not believe their facade of caring about us as customers. They do not really care. Go anywhere else but to them.

Donald

Jan 24, 2014

Efficient and Polite. Nice facility and waiting area. It was easy to make an appointment and the follow-through was appreciated. I would recommend Valley Cadillac to any potential car buyers in the Rochester area.

Richard

Jan 24, 2014

Cordial, friendly and professional. Scott, Service Mgr., goes out of his way to make sure every aspect of my reason for being at Valley is cared for.

Anthony

Jan 23, 2014

Very prompt and courteous service. The entire organization is a class act. Nothing but good to say for Valley Cadillac. I tell everyone about it.

Michael

Jan 23, 2014

Scott Terry and the group made me feel very comfortable as usual. I had two small but very annoying problems. They took care of them right away. Made me feel much better as I drove away. Very good group.

Edgar

Jan 22, 2014

I've been a 35 year customer. Valley Cadillac has always gone out of their way to perform outstanding sales and service. I've recommended them to many people and they all report the same satisfaction. Truly a class organization.

Guy

Jan 22, 2014

Valley Cadillac...in particular Mike McClaine.(my salesperson) did everything possible to keep me a Cadillac customer. I was between a Mercedes and a CTS....after a meeting with Mike I was convinced that the CTS was the right car for me and to remain not only a Cadillac owner..but a customer of Valley Cadillac.

Jacqueline

Jan 22, 2014

We had a very nice experience at Valley Cadillac. Mike McLean is a very knowledgeable and pleasant salesman who is a valuable asset to the company. It was a pleasure dealing with him and we will definitely come back. We also will recommend all our friends and family come to him when in the market for a beautiful car!

Sheila

Jan 22, 2014

excellent low key advice and info from a rep (Dick Smith) we have come to trust. We leased a 2014 ATS and love it-- including the sunroof, the handling, the comfort and the CUE.

William

Jan 22, 2014

Dave Moffitt did a wonderful job from start to finish. He answered all my questions, researched information I requested of him and returned every phone call in a timely fashion. I have, since my purchase, mentioned him to a friend who is in the process of buying a new vehicle. Kudos to Dave and the staff at Valley Cadillac for making this a "seamless" and "stress-less" buying experience!William E. Bosseler

Bruce

Jan 10, 2014

I am always amazed at how Valley Cadillac, time after time, provides superior customer care and service! They are truly an exceptional company.Sincerely,Bruce M. Creighton

Antonio

Jan 2, 2014

had oil change done promptly. my red team supervisor kept me informed of the status of my vehicle. car wash with the oil change i had done.

Barbara

Dec 20, 2013

The car had numerous problems. Scott Terry did an excellantjob of keeping us informed as to the progress of the repairs.We are quite pleased with the service department.

Charles

Dec 20, 2013

Had a noise comming from rear suspention of my CTS coupe. After a call to the GM hotline the service team at Valley were able to eliminate the noise. I am very pleased they were able to correct the problem

Michael

Dec 20, 2013

Scott Terry and the maintenance group continue to do a timely and great job on my car every time I bring it in. In addition, there is a comfortable area to relax in while the work is being completed.

hdrivera

Dec 12, 2013

This is the second time a purchased a car from this dealer. This time was a 2009 CTS. The people were very professional and everyone very friendly. Jeffrey treated us very courteous. I will continue to do business here.

Vincent

Dec 12, 2013

Transaction moved very smoothly. Salesperson was most efficient and cordial. He handled all details in a professional manner. All those who we met were also very friendly and accommodating. I was pleased with the outcome.

Kenneth

Dec 11, 2013

All the service techs were very courteous. The work on my car was completed in a timely manner. My service technician noticed that my car was overdue for my NYS Inspection.

Quinton

Dec 10, 2013

I am treated with the utmost respect every time I bring my vehicle in for service. They take great care in making sure my vehicle is in the best shape ever; the same way I would want it to be in. Most appreciated

Geraldine

Dec 7, 2013

Your professional approach towards complete customer satisfaction is extremely refreshing as well as your obvious technical knowledge. I am a member of the green team however I am sure each team at Valley is just as customer oriented.

Richard

Dec 5, 2013

I forgot about the original service appointment but the service department still got me in on the same day and did the work so quickly that I hadn't even finished a cup of tea. I was very impressed.

Michael

Dec 3, 2013

Valley Cadillac continues to provide excellent, professional services. We are extremely appreciative of their assistance for an emergency we experienced this past week with our 2011-SRX-4.

Robert

Dec 3, 2013

Our choice was between the SRX and the Lexus 350 RX. We liked the technology of the cadillac more then the Lexus but many other attributes of the automobile were equal. Mike McLean was our salesperson and he was extremely knowledgable and responsive to our needs.

Michael

Nov 22, 2013

Valley Cadillac is an extremely, well-de-fined professional organization that worked with Michael and Helen Donnelly as to our new 2014 CTS-4 Cadillac. Dave Moffitt is totally dedicated to offering/providing, high-quality customer service. He is a strong asset to the Valley Cadillac Team. All of their employees are professional which, in turn, makes the customer value their services.

Gary

Nov 21, 2013

Nick always does a great job making sure my CTS is well cared for. I would recommend Valley Cadillac to all my friends and colleagues. My next Cadillac will come from Valley Cadillac.

Douglas

Nov 19, 2013

While the trouble was being diagnosed, my wife was given a loaner car to go shipping. Parts were not in stock at dealership, but were ordered and my wife set up a follow up date to complete the repair. She'll get to go shopping...again!

Karen

Nov 19, 2013

Not only is Scott extremely helpful but the whole service area is also. From Nick to Jonathon to Ben. My car was in perfect condition when I picked it up. I could not be more happy with the service I received.

Joseph

Nov 16, 2013

Needed a Tow due to a flat tire. Took the car in with no problem and installed, Balanced and aligned front end and also did a maintance and Oil change with little notice

Charles

Nov 14, 2013

I brought my 2008 Envoy in for collision repair and the results were wonderful! The car looks great and Steve was extremely kind and helpful. Thanks for getting my truck back to me so quickly.

Gary

Nov 14, 2013

My car came back fine. I brought it in for a standard oil change and tire rotation and was talked into an alignment. I trusting that it was really needed.

Jennifer

Nov 6, 2013

I called up with a problem I was having with my vehicle and they got me right in. They gave me a very nice rental and had the truck fixed a lot faster then I had planned. They even washed my truck for me!! Great job well done!

Patti Fitzgerald

Oct 30, 2013

I have purchased 4 vehicles from Valley and will continue to be a loyal customer. Rich L. is my salesman and Jim is my service manager. Being a female I have been taken advantage of until I went to Valley. I suggest male or female will be very satisfied with their professionalism and honesty.

Green Team fan

Oct 8, 2013

Nick Julien is my service manager - he always takes very good care of me and my car - everything went exactly as he had said it would - additionally he helped me take advantage of the service discount available - Thank you, Mrs. Bush

Richard

Sep 21, 2013

As always, I am very pleased with the service received by this deanship. I am treated royally and am proud to have Scott Terry and his blue team service my car. It would be difficult for me not to buy another car from Valley Cadillac.

Bruce M. Creighton

Sep 13, 2013

Scott, Nick and assigned technicians, did a great job of assuring my 2012 SRX was performing as new! I am always very pleased with their courtesy and professionalism Exceptional service seems to be the norm, at Valley Cadillac!

Chrissygray

Sep 6, 2013

Valley is the best! I tried purchasing a car at Randall in Canandaigua and had a horrible experience, even personally knowing 75% of the people that work there. I found Valley online and immediately took the trip up to Rochester. Pulling in the parking lot I was a little nervous because it looked like I was going to be dealing with salesman that thought they were above me because of the vehicle I was driving at the time... Not the case at all!!! Our salesman was super friendly and we made a deal that day! I'm a bartender so I make sure to tell everyone about both of my experiences at both places!!!

Patti

Sep 5, 2013

I purchased 5 cadillacs from Valley. I would never purchase or service anywhere else. I purchased one from Cortese and it was a total nightmare. However, Valley took that cadillac in for servicing and treated me like I purchased it there. I will be a loyal customer forever and will never be tempted to purchase anywhere else.

NicandSadie

Aug 27, 2013

I purchased a cadillac from them. Told my trade-in was in an accident that bent the frame so they had to drop the trade-in price by seven thousand dollars and the fact they would never sell a car on their lot that was in an accident. A few weeks later saw our trade-in on their website. Also by phone was told (thought I was a buyer) that the car did not have any damage. Wrote a letter with copy of their site with my trade-in to owner but never received an answer. I guess he couldn't since he was part of "the deceitful lie". Will never purchase another car from them again. Did write to GM to let them know and was able to stop two others from purchasing a car from them. Will continue to discourage others to purchase from them. I have learned much from these guys though.. its absolutely true about "used car salesman"

DDearborn

Aug 21, 2013

Beware I bought a 2010 escalade a year ago. I love the car but they are very shady people. Flew out there to purchase this and was told it was on there show room floor a cream puff! Had tons of scraps and scratches and other defects that the sale man should of disclosed .They said well its a used car what did you expect? Car had low milage and they told me it was mint.Unreal people. Called the owner of the dealership many times to tell him about my experience . Never herd back from him. I would stay clear of this place for Internet sales as the sales staff will not be reliable as to the condition of the vehicle. I mean I would never call this car show room condition! Beware Internet sales! They also tried to change the price and interest on me when I showed up. I buy cars all the time on the Internet and fly out to drive car back. Never have I had people be so dishonest as I have with them. A sham I try to build relationships with people for further deals as they are the ones that can put there hands on the car and can tell me what is wrong or how it looks. Pictures are not the same as a honest salesman. Guess today people just look at that one sale $ not the person that may buy again. Would never purchase any from them again. BEWARE INTERENET BUYERS!!!

Mary Ann Hrankowski

Aug 10, 2013

Dave Moffitt, gentleman/sales rep. knew what I wanted and delivered this is my third escalade, sadly, hubby has passed on but I will still feel safe and secure, new features assure that......my past experience with maintenance has been quick, efficient and fair.....as this is first purchase done alone, I know that my hubby would have approved. thanks to all at Valley Cadillac

John B

Aug 8, 2013

I went to Valley to get lease payment information on a 2013 SRX. Jeff Ames greeted me when I walked into the dealership and was very pleasant and helpful. I already knew what I wanted and Jeff was more than happy to get me payment information. I was shopping another Cadillac dealership to compare prices and because of the way Jeff treated me, I decided to buy from Valley. This was my first purchase from Valley and I hope to do business with them in the future as well. I have already been recommending friends & family to call Jeff and talk to him about buying/leasing a new vehicle from Valley.

C. Wilk

Aug 3, 2013

Sadly, I feel the need to report the shameful way I was treated last month by the sales staff at Valley Cadillac in Rochester, New York. Extremely dissatisfied does not begin to describe how I rate their sales staff. Let me state that Valleys Service Department has always been courteous and helpful. On June 30, 2013, my husband and I were hit head-on by a 19 yr. old who lost control of her car because she was texting while driving. My husband who was driving us had his 2012 Equinox totaled. We thank God and General Motors that the well-engineered Equinox with its 4 air bags and seatbelts saved our lives. My husbands right wrist was fractured in three places requiring surgery to have 2 pins and a plate put in. I was bruised everywhere the seatbelt held me, plus my hands were bruised by the air bags. We walked away from the accident injured but alive. This horrendous experience prompted me to trade in my 2012 Cadillac CTS coupe for something bigger and safer. I contacted Richard Smith at Valley Cadillac because he had sold me my 2012 CTS. After telling Mr. Smith about our life changing accident, he promised that he would do everything in his power to help us. He sympathized with me by saying, If there is anything I can do, please let me know. Two weeks later he called to inform me that Valley Cadillac had just received a red, AWD, SRX that sounded perfect for me. I agreed to come and see the vehicle and work out another cash deal. I went to Valley Cadillac thinking Id get an honest and fair deal with Mr. Smiths help; what happened was nothing short of an insulting fiasco. Mr. Smith, with the tack of a sleazy 1950s used car salesman, informed me that my 13 month old CTS had depreciated $10,000.00 the minute I drove it off the lot last year. Shocked, I asked, What happened to the claim by Cadillac that its vehicles hold their value very well? The car barely has 5,000 miles on it and its in perfect condition. I also put over $1,400 of Ziebart protection on it. My questions of What is my General Motors Employee discount? What will you give me for my trade-in? Are there any rebates or special events discounts? were not answered. Instead my questions were met with a smokescreen of babble, and statements like, Well give it to you for your trade plus $14,000. After heated discussion, he came back with $12,000 deal, and then $9,500. Mr. Smith put my husband and me through bogus trips to his managers office to discuss sham deals. In fact, one time Mr. Smith was arrogant enough to tell us he didnt bother talking to the manager. Pushed to the point of stating, Id rather go see what kind of deal BMW or Mercedes would give me., Mr. Smith went to his sales manager with my final offer, my CTS trade in with an additional $9,000. He returned stating for $500.00 more I had a deal. Seeing only red I walked out to my car stating in a loud voice, Im finished playing games with you people. The manager and Mr. Smith followed me out to the parking lot now clawing at my Cadillac window wanting to make a deal. Too late, they had destroyed my love for a Cadillac. I drove away infuriated, knowing that they tried to squeeze another $500.00 out of me. I would like to request that Cadillac headquarters make it mandatory for all its dealerships to honestly present the facts to their customers and not be allowed to carry on business in such a deceitful, flim-flam manner.

Patti

Aug 3, 2013

I am on my 5th cadillac from Valley. From sales to the repair department they are first class all the way. I have Rich Lombardi as my salesman and he is very respectful and professional. Jim of the Red Team is my repair manager. Maintenance and repairs are always on time as promised and never have to go back a second time as with other dealership and car experiences. Now my cars seldom need a true "repair" because it is a Cadillac. My Father always drove one and now it is a family tradition. I would recommend them to everyone.

Steve

Jul 20, 2013

After decades of owning German and Japanese cars, I bought a new Cadillac. What was I thinking? Had you asked if I would ever own a Cadillac, I would have said, never. That was two years ago. The car has been outstanding, Comfortable, totally reliable and a great looking automobile. Finally, last week a power window would not operate. They took it in the next morning, gave me a brand new car to drive around with and had it fixed in hours. Dave Moffitt is a straight shooting sales person, but of course it his job to sell the car for the most and your job to buy it for the least, so do your homework. My only slight criticism is their waiting room is just OK. One of our other cars came from a dealer where you can buy breakfast while they change the oil. I really like that level of customer facilities. Scott Terry is my service team manager. He could not be nicer nor more efficient.

Terry H.

Jul 16, 2013

They were very meticulous and noticed things that I didn't even know about. If you want a car-go here!

Mark Fiammi

Jul 15, 2013

Excellent service as always! Went in for a planned event and was pleased to find that not only a couple of other items were taken care of, but all were done at no-charge.!

klink1015

Jun 27, 2013

I just purchased a new SRX and I was very impressed with the ease of buying a car. I worked with Mike McLean and he was very professional, easy to get in touch with, and extremely helpful in making this car-buying experience smooth and painless. Will absolutely come back to Valley for my next car and refer anyone to the dealership

gspade

Jun 18, 2013

I recently posted a bad review about valley Cadillac as I was dissatisfied with my situation. This got the attention of the owner himself and really got things moving. In the end they did well over a thousand dollars in work to make things right by me and treated me very well. Its undeniable that sometimes in life there are miscommunications and misunderstandings but when a company goes above and beyond to make those miscommunications and misunderstandings right for the customer thats when you know youve found a company worth doing business with. A big Thank You to the owner at Valley, and Scott in the service department; for going to bat for me with Cadillac and making things right.

gspade

Jun 13, 2013

I bought a used 07 CTS from this dealership 3-26-12 I was very happy with the car at first but the honeymoon was short lived. Within a week I realized the wrong size wiper blades had been placed on my windshield. This had caused a chip in my paint. I brought this to the attention of my dealer who fixed the paint chip and wiper blades. Next to go was the latch for the glove box. Snapped off like cheap garbage. Then I had to have a wheel barring replaced as it was messing with my ABS. Luckily this was covered under my extended warranty. This week my catalytic converter went. Mind you I havent even put 10,000 miles on yet. The warranty I bought excludes this. So I brought it to the dealer I am just outside of GMs emissions warranty and was told by a service representative that they should be able to get a good faith extension and fix this $1,000 issue. When I got to the dealer they acted as if they had never talked to me and told me they cant help me. Despite my protests I was sent on my way with this lemon of a car. Never use Valley for used cars. You may as well buy off craigslist with this service.

Karenne

Apr 21, 2013

Dan O'Brien was wonderful to work with in obtaining my lease on a 2013 ATS. I arrived at 11am, took a two hour lunch break and drove away by 4pm! The best experience I have ever had at a car dealership.

LadyLee195

Apr 13, 2013

This was bar none the best car buying experience I have ever had! Not only was the dealership beautiful and professional looking, but my salesman CJ Lore was top notch. There was no 'pushiness' and CJ Lore met my every question with an open and honest answer. The whole process was quick and pain free. Unlike other dealerships where I walked out many hours later with a car but also a huge headache. Other staff members I dealt with were friendly and pleasant. The whole experience went as smooth as glass and I would highly recommend this dealership to all who ask...and possibly most who don't ask either. Overall a wonderful place to shop for a car!!

Mike Z

Mar 26, 2013

We worked with Rick Lombardi and leased an ATS. Rick got us 3 vehicles to test drive, all meeting our requirements for review. We ended up with a 3.6 liter ATS, all wheel drive, and got the deal we were looking for. Thanks Rick! Good job.

Angelo

Mar 20, 2013

Mike McLean did a great job in finding me on the internet within 10 minutes of my inquiry, putting a deal together, Financing,explaining the car. and delivering the vechicle I wanted all within 24 hours. Great Job Valley Cadillac

G Buck

Mar 6, 2013

Dan OBrien is a very polite and true professional. During the process of my purchase Dan exceed all my expectations as far as getting back to me with information or following up on a certain request. I would definitely refer anyone to Dan or your dealership on a new or use vehicle. I was very pleased in every part of my transaction on my new 2013 Cadillac EXT.

MJP

Mar 3, 2013

Dave Moffitt was great. Just when we thought we wouldnt be able to get my wife her new car anytime soon (couldnt locate the one we wanted) Dave came back with a great deal on a comparable (but better equipped) vehicle that was already on the lot. My wife and I couldnt have been happier. My thanks to Dave and the finance dept for pulling out ever effort to get us into the new ATS we wanted.

Howard K

Feb 22, 2013

Excellent dealership. Knowledgable sales staff. Service people are the best. Bring the car in for service & it done when and as promised. I hate to admit it but they also have a great body shop.

battaglia_dominic

Feb 1, 2013

CJ was very knowledgable about the car, he was able to answer all of our questions. He was really easy to get along with too, no pressure or games. He gave us a fair price and followed through with everything he said he'd do.

chefrank

Jan 31, 2013

I just purchased a 2009 Cadillac DTS that Valley had posted on Cars.com. I found the dealership beautiful, my salesman was very courteous, and everyone very friendly. I would highly recommend this dealership. It was my first visit, and most likely will not be my last.

mikedi

Sep 9, 2008

I have only been a Valley customer for a few weeks, but they have really wowed me with their service. I have owned two BMW's and a Lexus, and now I own a Cadillac. The service at Valley is head and shoulders above anything I've experienced at any other dealer.