Tropical Chevrolet reviews

Nick W

Aug 28, 2016

The staff at Tropical Chevrolet was great from start to finish! Our salesman Rodnel was so helpful as well as AJ, General Manager Yalain gave us an excellent price, Armando made the financing easy and stress free, even as a first time auto buyer and the service manager and staff made sure everything was ready to go with our truck! We had been to several dealerships in the month prior to our purchase at Tropical and no other dealership gave us the customer service that we received at Tropical Chevrolet. We will tell everyone we know and they will definitely get our business if we buy a Chevy in the future. Thank you very much for appreciating our business :)

Joanne Legare

Aug 25, 2016

I am not an easy person to work with - your staff was very professional. I would definitely purchase another vehicle from Tropical Chevrolet.

janet vereen

Jul 7, 2016

Went in to tropical Chevy in Miami shores Lisa service advisor is very helpful she gets your car in and out with top of the line service , Roxy customer relations specialist is amazing very friendly,atomsphere there is warm and friendly .

Johnny 7

Jun 4, 2016

Tropical Chevrolet and it's staff from sales to the cashier was extremely polite,attentive,and professional through every moment spend on it's properties..Sales, during the time l was at Tropical Chevrolet l had the privilege and/or honour of working with who I think should get the top salesman of the quarter award(Humberto V).Humberto along with some Devine intervention made what I thought was impossible possible,thanks so much for your hard work Tropical Chevrolet.

Abner29

Jun 3, 2016

This dealer is not near my house I live in Broward and got to say the service is great. I highly recommend Roxy for service.

Alejandro

Jun 2, 2016

I went in for service due to my exhaust gone bad. The agents I dealt with were Roxy, Maria, Ruben and Paul. The service was exceptional. My vehicle was under warranty so I had zero out of pocket expense. Since the expected wait time was a couple hours, they even offerd a loaner to go about my business and run my errands. Will definitely recommend Tropical Chevrolet to friends and family.

AntwanC08

Jun 2, 2016

Awesome service every time. Roxy at the cashiers office is amazing. Lisa and Maria at service coumrer are amazing and friendly. I recommend this location to all of my friends.

Christal Gragg

Jun 1, 2016

I come to Tropical Cheverolet in Miami Shores cause they're very friendly and I trust them to do a good job...(and I don't trust just anybody)..Ever since I seen the way they took care of my Grandma when she use to come I was hooked...As soon as I walk in the door they greet me just like family would..the service is quick,plus I love the waiting area...(I don't have to look at naked ladies on a calender,like most mechaics shops would have..lol) I travel from Miami Lakes to come over so that has to say something about the service..LOVE THEM !!!!!

Erika Perez

May 31, 2016

The whole staff was super accomadating. I really gave Frank and Norman a hard time and even though it was nearly impossible to make my request happen, THEY MADE IT HAPPEN. They made sure that I walked away happy. Thank you, thank you Tropical Chevy. Thank you Frank, Norman, Boris, Adriana, Adeal.

Claudio Colmenares

May 30, 2016

Excellent team work, get buying a used car and I went out with a new one.

German Delgado

May 30, 2016

Humberto was amazing price was great adael the voordinator was smart, funny, and a great help at delivery time.

Thomas Harrison

May 30, 2016

The guy that helped us was Humberto and his service was great I probably would not have bought the car if it wasnt for him. Thank u very much.

Fredy Munoz

May 28, 2016

Everyone was friendly ans grezg service was amazing tech expert was friendly and cool with many questions.

Marisa Rolon

May 28, 2016

Everything great sales person gio was awesome adael the tech and delivery coordinator was awesome and funny, would buy again great team great price for me.

Erika Perez

May 28, 2016

The whole staff was super accomadating. I really gave Frank and Norman a hard time and even though it was nearly impossible to make my request happen, THEY MADE IT HAPPEN. They made sure that I walked away happy. Thank you, thank you Tropical Chevy. Thank you Frank, Norman, Boris, Adriana, Adeal.

Daniel F

May 27, 2016

This has been a great experience. Both the sales rep and the delivery coordinator dislayed outstanding work ethics. I highy recommend this dealer.. Will be back again soon.

Anthony Feliciano

May 20, 2016

The best car buying experience i have had. Customer Service and Sales are tremendous.

Phil the Man and Diane

May 20, 2016

I took my car in for service at Tropical Chevrolet. The representatives were friendly and helpful. I didn't make an appointment but they took me right away. My husband could not stop talking about how smooth our vehicle ran after the oil change. The service received by employees at Tropical Chevrolet just makes you want to come back and we will!!!!!!

chavalo1928

May 20, 2016

This dealer is not near my house I live in Homestead and got to say the service is Awesome!, personnel is very friendly plus is feel like family

Mims123

May 18, 2016

Tropical Chevrolet has great service, very friendly staff. I always have my car serviced here and I'm never disappointed. They get me in and out In a reasonable time and I always leave a happy customer

Xnecuze

May 10, 2016

Going to have a car Maintence is a hassle. I have to say, I enjoy taking my car to Tropical Chevrolet. This dealer is not near to my house but I don't mind the drive because I know the type of service that they will provide me. This was my second visit to their business and I feel they have done an amazing job both times, going above and beyond in my opinion. Also, the fact that they give you a loaner when you drop you off to leave your car is a plus. I cannot say how valuable that is to me so I don't have to find a ride or deal with a taxi! This place will continue to have my business. Excellent, reliable service is a given here -Plus, the staff is always friendly and welcoming. Im super happy with the service that Tropical Chevrolet provide. They are always friendly and you can trust that they have your best interests in mind when you take your car to them, they always fully explain any work that needs to be done, youre in the best hands with Lisa, Chris Brown, Roxana and the entire team. This visit I called at very short notice and they were able to get me in the next day for which Im very grateful. Thank you Tropical Chevrolet, I highly recommend you guys as the best Dealer that Ive ever known.Thank you so much!!

Marina Fernandez

May 4, 2016

Adael was great. Very friendly. Frank matos was a great sales person. Great prices. Amazing purchase.

Maikel Suarez

May 2, 2016

Adael the connection tech was amazing and great price and service was good.

Minelli

Apr 28, 2016

Frank displayed exemplary service. He helped me get the best deal possible. He is very knowledgeable and courteous.

The taylors1

Apr 20, 2016

We had an awesome experience at Tropical Chevorlet love the service of all departments we purchased a brand new 2016 Chevy Traverse we came in for service on our 2014 Chevy Traverse and ended up with a new Traverse

Tony123

Apr 10, 2016

If your looking for a new car he will make sure you get what you are looking for. Went out of his way to make sure my buying experience was a good one. Also got me a loaner to get to work while I was waiting for my new truck.Thanks Bert

eriqjay

Apr 8, 2016

This has been my greatest experience at a car dealership. The environment was very friendly and I felt very welcomed. Erik and Rosa made my life so much easier.

cisco1

Apr 4, 2016

Bought my new car from Tropical Chevy. Best awesome experience in a dealership. Great customer service. Prompt service. The managers are great in the VIP dept. I recommend this dealership to all that want to get a new car.

Mssunshine305

Apr 3, 2016

Erik Rivera works in the vip department and melvee tucker is a salesman they are the best. If you are looking to buy a car go and ask for them they are very helpful

FLT

Apr 1, 2016

Everyone was pleasant and courteous. I was kept informed of all the service provided.

Paco1317

Mar 29, 2016

Very helpful great customer service experience and professional. Made the experience painless and didn't have to sit for hours. Highly recommend to ask for Erik and Ray for service. Thank you for the great experience

Marvin

Mar 25, 2016

Clean Facility & Great Service. Lisa is a super worker that make sure her customers are well taken care of.

Robenson

Mar 21, 2016

Mr Robinson was very informative while picking my CHEVROLET 1500 Silverado. Will make tropical Chevy my next car/ truck purchase Thank you

ChevyPeep

Mar 9, 2016

We visited this dealership years ago and the change in atmosphere was amazing. The dealership felt welcoming and friendly. What an incredible experience start to finish! Our salesman Eric Rivera and his assistant Rosa Lucendo surpassed all of our expectations. We were very unsure about buying an American car, but when Eric called us in, he immediately put us at ease. His knowledge, expertise and explanations made us comfortable and now a Chevy owner. From start to driving off the lot in our brand new Malibu the transaction was smooth and stress free. I still marvel at how fast and efficient this team worked to get us in our new car. The finance manager and his thorough explanation of the programs was icing on the cake. We will tell our family and friends that this is the best place to get your new car. Thank you Tropical Chevrolet, looking forward to bringing our daughter in soon for her new car.

GuadalupeO1956

Mar 8, 2016

Was very pleased with the handling and preparation of my total purchase and the greeting once arrived at location. Ramon Ortega made my buying experience enjoyable and will be recommending all my family, friends and co-workers to visit and ask for Ramon at Tropical Chevrolet!!!! Thank you and God bless!

liza1

Mar 6, 2016

I must say I had a great a experience purchasing a Chevy Cruze at Tropical Chevrolet! Ray Ortega in the VIP Department helped me get the car I wanted that fits my budget. Thank you for catering to my needs and making car buying a pleasant experience!

jessica5151

Mar 4, 2016

I absolutely had the best experience ever. I had been shopping for a week and was sick of it because every dealer was the same. I never leave reviews but this experience warranted me telling everyone about it. I dealt with Erik Rivera and Rosa Lucendo from the VIP department. It felt like they truly cared and guided me through the entire process instead of pushing a car on me. When they say they are different than everyone else they truly show it. If your looking for a genuine honest experience and want to avoid the hassle of dealing with sharks go see Erik Rivera who runs the VIP department at Tropical Chevy. :) thank you tropical chevy, you gained a customer for life

Lourdes21

Mar 4, 2016

I never write reviews, hate being "sold" anything, and especially dread car dealerships for all the well- known reasons. But...I had to write this because this was, by far, the best car buying experience I have ever had! I went to Tropical Chevy to accompany a friend and had no intention of getting a car. I have always driven Hondas, knew absolutely nothing about Chevrolet, and never considered getting one. While waiting for my friend, I was looking around and fell in love with the Equinox but did not want to waste my time or anyone else's because I had a lease I thought was impossible to get out of. I also could not afford a higher car payment at this time. Even though they were busy with my friend and other customers, and I was not a potential sale, Erik, Rosa and Ray took the time to answer my questions. Erik then offered to look into my lease and see what he could do. To make a long story short, Erik worked miracles! He got me out of my lease 12 months early without penalties, searched for every incentive available and the best possible financing option. The end result being that one day later, I am driving a new Equinox instead of my 3 year old Honda, AND my payments remained the same! Erik's product knowledge and customer service skills are unsurpassed. And talk about a VIP experience! Erik and his team took care of everything, Rosa even delivered my new car to my front door and took my trade in for me! I wholeheartedly recommend Erik, Rosa and Ray, they're honest, knowledgeable, take pride in their work, and won't pressure you or waste your time.

Marie Etienne

Mar 2, 2016

Great staff. Gio and george and the manager did everything possible and we left extremely happy. Would definetly come back without a doubt :D

Obel Linares

Feb 29, 2016

Gio is a very good seller and person, he help you giving you diferents options, and all are always good for the clients,, he really fiht for you.. Thank you so much for your help Gio. God bless you always..

Obel Linares

Feb 29, 2016

Gio is a very good seller and person, he help you giving you diferents options, and all are always good for the clients,, he really fiht for you.. Thank you so much for your help Gio. God bless you always..

Cman1058

Feb 23, 2016

it was AMAZING I really appreciate the customer service that I received. Best place to buy a car.

Julie Brogan

Feb 23, 2016

Great services thanks our salesman Rudy De Lemos for excellent deal...

Fritzroy Palmer

Feb 20, 2016

Came in to lease a corvette and the sales person Melvee Tucker as Well As Staff Were More Than Helpful They Will go above and beyond For their customers which is great . Thank You Chevrolet Tropical.

Fritzroy Palmer

Feb 20, 2016

Came in to lease a corvette and the sales person Melvee Tucker as Well As Staff Were More Than Helpful They Will go above and beyond For their customers which is great . Thank You Chevrolet Tropical.

Edith May

Feb 15, 2016

Mr robenson jeannot was marvelous I will refer everyone to him.

Kristina Morrison

Feb 15, 2016

Great service, very informative. Loved working with solomon.

Dustin Ford

Feb 12, 2016

This dealership is a diamond in the rough with 4 particular gems that sparkle Fidias Aybar was terrific ,Yalain, Angel and Adrianna.

Lydia Ross

Feb 12, 2016

I've bought many cars from Tropical. Angel was a blessing an so was Geo and Carlos. Thanks so much.

Cedric McQueen

Feb 9, 2016

The staff was incredibly knowledeable and extremly friendly, everyone involved make the experiance completely seamless!! Thank you!!!

Niurka Cimentada

Feb 8, 2016

The staff is awesome treated us with respect and explained everything clearly. Excellent customer service from our sales person JP to the General Sales Manager.

Rene Vancol

Feb 8, 2016

Vladimir did an Amazing job. I would recommend for any to come buy a car from him. He's friendly, funny & very reasonable when it comes to deals.

Niurka Cimentada

Feb 8, 2016

The staff is awesome treated us with respect and explained everything clearly. Excellent customer service from our sales person JP to the General Sales Manager.

Rene Vancol

Feb 8, 2016

Vladimir did an Amazing job. I would recommend for any to come buy a car from him. He's friendly, funny & very reasonable when it comes to deals.

Danny Glassman

Feb 6, 2016

Harris provided me with the easiest car buying decision.

Keith Holmes

Feb 6, 2016

Harris and robby are the best they are great guys in the dealership is fast great service and perfect.

Rodney McGilvery

Jan 23, 2016

Nice no pressure, complete detail info on every question.

Fredricka L Williams

Jan 18, 2016

Dana Moore, the Sales Mananger and Roberto the finance person were absolutely AWESOME!!!

Devond Marshall

Jan 16, 2016

Very quick, very nice service... affordable price, would definitely recommend to a friend.

Lakeitha Woody

Jan 13, 2016

The staff are very friendly and always willing to help.

Fernando Mondragon

Jan 12, 2016

Excellent, The staff works as a well oiled machine. True team work, and comprehesive salesmanship.

Maurice Rembert

Jan 12, 2016

It was a blast I had a great experience thanks guys for everything and special thanks to Vladimir Victor & Harris McBride!!!!!!

Naikia Naikia

Jan 12, 2016

Dana Moore is an excellent sales rep. His customer service and interpersonal skills were well at hand. I would like to see more sales rep with his demeanor and skills working here in the near future.

Naikia Naikia

Jan 12, 2016

Dana Moore is an excellent sales rep. His customer service and interpersonal skills were well at hand. I would like to see more sales rep with his demeanor and skills working here in the near future.

Gregory Dantus

Jan 7, 2016

Mr Robenson is the greatest we listen to him every morning in radio we have everywhere but he made the difference I have some friends and family xoming his way.

Vanessa Lorenzo

Jan 7, 2016

Johan was a great salesperson and Norman is always awesome. Fast and friendly service.

Gregory Dantus

Jan 7, 2016

Mr Robenson is the greatest we listen to him every morning in radio we have everywhere but he made the difference I have some friends and family xoming his way.

Caty Anderson

Jan 4, 2016

We are very pleased with the buying process , and the price. This is the second vehicle that we have leased from this dealer. We will come back again.

Damion Chin

Jan 4, 2016

Great shopping experience and proffessional staff.

Julie

Jan 4, 2016

Everyone was very helpful. Dana was not pushy and made the process easy. The facilities were nice and clean. I was greeted as I walked in.

Preshay Williams

Jan 4, 2016

Lisa and Harris did a wonderful job helping me with my purchase.

Caty Anderson

Jan 4, 2016

We are very pleased with the buying process , and the price. This is the second vehicle that we have leased from this dealer. We will come back again.

Adriana Torres Gutierrez

Jan 1, 2016

Very friendly, everything good, nice staff, nice sale man very kind :)

Cassandra Johnson

Jan 1, 2016

Thanks for making me smile today and taking care of all my Service needs. My vehicle is awesome and I absoulety LOVE my Equinox! Reuben is awesome this is my 2nd vehicle purchased with him. Thank you.

Marc

Jan 1, 2016

I experienced truly outstanding customer service and quality regarding your collision center! I've had multiple dealings with very high end body shops in South Florida and find Tropical Chevrolet to be exceptional.

Elaine

Dec 30, 2015

Customer service rep Liza is excellent. Her experience and job knowledge warrants notice by management. Makes it a pleasure for service call.

Thamar Maurice Barnes

Dec 30, 2015

This was my first time in the show room to buy a car for my husband. I had a great experience and would refer a friend. thanks for making my husband dream into a reality.

Thamar Maurice Barnes

Dec 30, 2015

This was my first time in the show room to buy a car for my husband. I had a great experience and would refer a friend. thanks for making my husband dream into a reality.

Aisha A

Dec 29, 2015

Mr. Harris was very welcoming and helpful. He was open and honest.

Jesus Cancio

Dec 29, 2015

Fast and friendly, our salesman was great and his coworker ciso Nieves stepped in demonstrating selfless team work when our salesman was not available. Our satisfaction came first.

Jesus Cancio

Dec 29, 2015

Fast and friendly, our salesman was great and his coworker ciso Nieves stepped in demonstrating selfless team work when our salesman was not available. Our satisfaction came first.

Colleen

Dec 26, 2015

Rudy was eztremely professional and courteous! He clearly was very knowledgable in explaining every aspect of my transaction. I'd definitely recommend both him and Tropical based on his incredible customer service!!

Kamisha Dykes

Dec 23, 2015

I walked in sad thinking i was not going to be able to buy a car. That changed after Mr.Solomon workd with me. I am now a new car owner.

Kamisha Dykes

Dec 23, 2015

I walked in sad thinking i was not going to be able to buy a car. That changed after Mr.Solomon workd with me. I am now a new car owner.

Alan Winston

Dec 19, 2015

I have purchase 5 corvettes from Robenson he is the best I recommend all my friends and family to him they are the best.

Ralph Brazzle

Dec 19, 2015

Gio was very helpful, conducted his self in professional manner. Thought process could be more faster, but overall excellent service.

Joseph

Dec 18, 2015

My experience was very positive. The salesman that I had, Robenson, was very attentive. I thought he was good at the time, but I really saw the true value of the coming days AFTER the sale when he would call to check up on me and how I was doing. The other person who really added to the experience was Carl Watson. He is extremely personable. Instead of the usual sales tactics that have become way overplayed in the industry, having Carl explain things really felt like having a friend advising. He gave sincere advice and knew the cars well. He gave a great demo after the sale and when he called to see how I was doing answered more questions I had. The two of them make a great team. It felt good, even later on, I still feel like I got a fair deal. And I looove the truck. I'm really happy that they went so far to get the one with the features we chose because those little things are what makes or breaks the car which I plan to have in the family for a loooooong time.

Latoria

Dec 18, 2015

AS BEING A LOYAL CUSTOMER.. TROPICAL CHEVROLET ALWAYS DELIVERED ANS EXCELLENT JOB.. EVERYONE IS KIND AND NICE.. GREAT JOB TO LISA, MELVEE AND RUDY...

Alberto

Dec 17, 2015

Paul the Service Manager was very pleasant and addressed all of my worries. He also made sure my car was kept clean and that the job was done right.

Shiann

Dec 8, 2015

It was awesome. They took care of me the best and most respectful way possible. I felt valued and put me in a brand new vehicle I thought I could never afford.

Claudie

Dec 2, 2015

I feel that the staff at your service department really showed care, and a genuine interest resolving the issue. they were very courteous and efficient, and I truly appreciate that. Excellent service. Sincerely,Claude Gibson

Edward

Dec 2, 2015

pAUL IS A GRATE ASSET TO YOUR COMPANY hE LET ME KNOW WHAT WAS GOING ON AND i WAS READY FOR IT hE DID ALL HE GOULD TO GET ME OUTtHANK YOU

Hilda

Dec 2, 2015

it was awesome very very helpful and understanding. with a good atittuded and very proper manners. I was very pleased 10000000000%.

Bridgette

Nov 30, 2015

Very professional and service oriented. Service was efficient and friendly.b lisa always take care of Mt Servicing and I have no worries ever.

Le

Nov 30, 2015

Melvee was GREAT and the guy who process my papers but I forgot his name. First time here and this was the most pleasant and easy process. Everyone was professional, patient and knowledgeable. They have made this a fantastic experience. I felt welcomed and they gave me the best service I have ever had at any dealership. Thank You Guys!

Shondra

Nov 29, 2015

Service was fast and car was ready at the right time that was given to be. Very satisfied with the service of Tropical Chevrolet

Nettie

Nov 27, 2015

My experience is always very good at Tropical. That's why I go to Tropical. The service Manager and staff are always professional, caring, nice to me and to other customers.

Silvia

Nov 25, 2015

Chevy Ruben is a great salesman, very professional, was very helpful with all our questions, and very courteous. Also the GM Yalain was extremely attentive to all our concerns and very friendly. All around a great experience. Yes I will definitely recommend this dealership.

Cody

Nov 20, 2015

Customer service was great! Very friendly staff! Tropical Chevy has always been Honest and reliable, which is hard to find in South Florida!

Lakeva

Nov 20, 2015

The service advisors are very helpful, knowledgeable, and friendly. They are very concerned also when your bringing your vehicle in for problems. They are always there to rectify the issue and provide options

Richard

Nov 20, 2015

Very efficient, pleasant experience. The service writer was friendly and didn't try to push any unnecessary work. The waiting area was clean and comfortable.

Ellwood

Nov 8, 2015

The service department was very helpful, and courteous at this dealership with the problem I had.The service was quick, and they explored all options for the service I had done on the vehicle.

GBW

Nov 8, 2015

Sold me a 2015 LT Chevrolet Traverse, that I paid $39.000 Cash, under the impression that had Wifi. Did not came with it. Mr. Harrison tried also to make me buy the car without all the car mats. Once I found out went back and complaint. The manager in order to fix their lying selling tactics propose to accept my 3 month old 2015 2LT Chevrolet Traverse that I just bought for $39.000 for $20.000 and offer me a 2016 LTZ Traverse with Wifi for an additional $25.000 more. He wanted me to paid for their lying sells tactics $64.000 for a Traverse, the price for a 2016 NEW Tahoe. Bad business. Do not go.

Lisa

Nov 2, 2015

My experience is always a great one with Tropical Chevrolet's Service Department. All of the staff are always so friendly, helpful, and professional. Truly a class act!

Marvin

Oct 30, 2015

Everything just seemed to go smoothly I had no problems,nice facilities were nice and clean. I would definitely recommend it to a friend

Fernando

Oct 9, 2015

Definitely would go back to service my Silverado, whick I bought there and to buy new vehicles. Not very well located for me but it worth the trip.

Susan

Oct 7, 2015

speedy, pleasant and efficient. Lisa is AWESOME and she really helped me that day. I came in upset (not about the Equinox) and left feeling that someone cared...

Barbra

Oct 4, 2015

I went late in the afternoon to look at a car although it took 4 hours, everyone was friendly . Robenson and Sergio were very very helpful.

Cesar

Sep 30, 2015

Vernon the service representatives is always so helpful an attentive an let me tell you this is my second be hike at this dealer an I didn't have this opinion of the service department in the past ... Employees like Vernon an supporting staff have had to do with that difference the change in the way service is done is amazing proud to be a Chevrolet owner

Sandra

Sep 28, 2015

From the time I got there until I left in my new car, I was treated with professionalism and courtesy. My salesman, Harris, took the time to talk to me to find out what I was looking for and it was clear that he heard me. He therefore was able to provide me with options that I did not know I had. My experience with the Finance Department and the Insurance Department were equally professional and helpful. From start to finish, it was an excellent experience.

Steven

Sep 26, 2015

Chris offers a perfect combination of personality and professionalism and is to be commended... The twenty word minimum is senseless...

Albert

Sep 25, 2015

from the service person to the cashier and the manager on duty provide great service should bring more coupon offers for service of your vehicles THANKS.

Latilya Jackson

Sep 23, 2015

I purchase my car on August 14 2015 and from that moment been nothing but trouble I was promise that my bumper would get fixed on my car and it is now September 23 2015 and my bumper is still damage since then I have been going back and forth with the dealer and no one has tried to help me but yet they are still asking for a $350 deposit smh

Annette

Sep 22, 2015

Vernio is a wonderful customer service rep. He is extremely helpful and always pleasant. Job well done. I'm very pleased.

Brenda

Sep 22, 2015

As always my visit was pleasant,fast and efficient. My service advisor Lisa is always pleasant,knowledgeable and eager to please and provide quality service

Diane

Sep 21, 2015

Very friendly staff. Great concern that I would be happy with my purchase. Took time to show me how to use my phone for navigation.

Fannie

Sep 19, 2015

The employee service is the top of the personal top! They are concerned and explaining all that is necessary for what we are there for without being misunderstanding.

Zulema

Sep 17, 2015

Great customer service always! I have been a client at Tropical Chevrolet since 1999 and will not go anywhere else.

Shelley

Sep 16, 2015

It is required to write a feedback comment. They always take care of my vehicle and let me know when their needs to be any additional services.

Karen

Sep 14, 2015

My experience was pleasant. The level of professionalism was outstanding. I would recommend Tropical Cheverolet to my friends. I'm a CHEVY girl at heart.

Roberto

Sep 14, 2015

Everything was fine- employees were helpful the wait was a little long but it was a holiday weekend thank you

Ilsaair

Sep 12, 2015

The very worst service experience I have ever had in my life. Been trying to bring my Corvette in for an oil change for almost a week - they can't figure out how to call me back. Do not go here !!

Monica

Sep 10, 2015

great service. Fast and painless experience. Everyone is great. overall great experience. would definitely recommend to everyone. Great experience waiting area is very nice and clean

Maria

Sep 7, 2015

Only Long wait and the cofre machine was not prepare for so many people waiting (no options other than regular coffe).

Annick

Sep 1, 2015

The sales person went out of his way to provide the car which matched my requirements. Very friendly and custom oriented service. Will definitely recommend.

Jonie

Aug 30, 2015

Was very pleased with Stanley and associate. Was treated wt courtesy and respect. Stanley went above and be on to help get the best deal possible.

Deborah

Aug 29, 2015

everything was taking care of in a timely manner. Lisa was great. The courtesy shuttle driver was also very nice.

Nestor

Aug 29, 2015

Entire service team is very professional and dedicated to excellent customer service. Tropical Chevrolet should be very proud of the team they have assembled. Eagerly awaiting the new service facility.

Lenny

Aug 28, 2015

I came and meet with Wesley and told him what I was looking for. That was a Chevy Impala brown in color.At that time it wasn't any on the lot. He turned me over to Ciso that made it happen, he put in the order for my car and I'm love it. Thanks to both of them for great customer service.

Deidre

Aug 26, 2015

I've purchased two cars from Tropical Cheverolet, Mr.Wesley is an awsome General Sales Manager.My service advisor Miss Lisa Glynn was very helpful, and courteous.Over all I'm very,very satisfied with Tropical Cheverolet

Chiquita

Aug 22, 2015

I've been going there for 10 years and won't go no where else. Thanks!!!!!Service counter people phenomenal!!!!! Cashiers awesome!!!!!Mr . Westley the manager. Words can't even describe how amazing, very well respected , professional, caring, kind, humble, positive, helpful man at any dealer in the world. I advise anyone to go check them out for yourself. I'm a loyal customer.

Michael

Aug 20, 2015

Excellent service, my appoint a as acknowledge, I went for an oil change and service representative preston was excellent, I would recommended to friends

Charlotte

Aug 18, 2015

Excellent service. Lisa in service is always pleasant and and professional and gives out honest and accurate information. I will always go to her as I know I can expect superior customer service.

Cynthia

Aug 15, 2015

i took my car in for service and staff on Saturdays are the greatest, the wait was lengthy but I did have 2 recalls and a oil change, also when I got to the cashier she is very nice, thanks tropical

James

Aug 6, 2015

Sergio did everything possible to make us comfortable since we had our baby with us at the dealership. He tried his best to make the process go as fast as possible a real great person.

Jan

Aug 6, 2015

Friendly and educated staff. Open and honest, which is rare in South Florida. Clean. Bathrooms were clean. Inventory was on point. Management was on point. Sales staff was excellent and articulate in both Spanish and English.

Brenda

Aug 3, 2015

Lisa, was my Customer Service Rep. She seems to be very dedicated and professional in what she does. She kept me updated on the part order and receipt as well as the course of the repair.

Mario

Aug 3, 2015

Please do not take away the loaner car program. Tropical is doing a wonderful job in the service department. Keep it up!!!

Darnesia

Jul 29, 2015

I love this location,Vernon took good care of me. Everyone from Service to Sales department are very customer friendly and helpful.

Rosalyn

Jul 21, 2015

The dealership is somewhere I would recommend anyone to go and get a vehicle from they are very good with their customers and everything is done on a timely frame I enjoy they service

Francisco

Jul 16, 2015

My sales agent, Rudy made the car buying experience feel as hassle free as it can be. He made sure I was taken care of in every way. The fact it was the forth of July made it better because the dealership offered all of its customers food and drinks. Overall I was placed at ease because of the service.

Lydia

Jul 15, 2015

It was the best services helpful and very understandable good good goog good good helful nice friendly happy smile will send more ppl

Jaqueline

Jul 13, 2015

my service tech was very informative and helpful. My part was place on the car was timely. I will recommend this dealership to my family an friends.

Shondra

Jul 12, 2015

The service was fast and I would highly recommend the services. The service advisor assured me that he would have me out in a timely manner and he went above and beyond to make sure I was satisfied.

Leonard

Jul 10, 2015

Pleasant experience. Staff helpful and professional. Nice waiting area with TV and WIFI. Will definitely go back when I need service.

Sean

Jul 10, 2015

My experience at Tropical chevrolet dealership was a memorable one. It was my first time financing a vehicle and the staff their really made it easy and clear for me to make my decision. I'm really great full and would definitely refer a friend.

Scott

Jul 6, 2015

Service writer was very good. Dealership was clean and waiting area very nice. Quick with a loaner car that was clean and new.

Michael

Jul 4, 2015

Great service my sales rep ciso was very knowledgable and the manager Wesley really help out my wife and I to get the car that we wanted

Diane

Jul 2, 2015

There was no hassle, the serviceman was friendly and informative. I even returned two days later to reset have the mileage/oil feature reset in my Tahoe because I didn't know how. Again I received service with a smile.

Jannesha

Jul 2, 2015

My appointment was scheduled for 1:15pm Saturday - I didn't leave until close to 6pm.Other then that - the results were awesome. Thanks to Chris, Verne, and Wesley for all the 'extra care' - you did good :)

Janice

Jun 29, 2015

The service was good. I was disappointed with the scheduling of the appointment. I was scheduled for 8:00 am and after arriving at the dealership was told that appointments are not honored and that I would have to wait in line.

Christina

Jun 23, 2015

In the beginning I was very upset due to the fact a brand new car was having mechanical issues, but the manager was excellent and got me a car to hold while my car was being serviced. I was very happy

Nigel

Jun 22, 2015

EVERYTHING WAS GREAT, I SURE LIKE THE CUSTOMER SERVICE I RECIEVED FROM MR. VERNIO MYRTHIL WHAT A GREAT GUY I WILL ONLY BRING MY VEHICLE TO THIS MAN

Cecilia

Jun 15, 2015

Preston was my service rep and he was great. I LOVE that you provide the courtesy shuttle!!! I was disappointed that my car wasnt washed before returning to me.

Victoria

Jun 7, 2015

The service was great and the driver willie was super polite as skill as the guy who greated me when i got there. In all everyone was a delight.

Robin

Jun 4, 2015

It was nice great customer service and it was done in a good time frame I would go back for sure

Felicia

Jun 3, 2015

Everything was a breeze. Excellent service, I will recommend to friends and family. I have had wonderful customer service before but never like the guys at Tropical Chevrolet, the are absolutely amazing.

Michael

Jun 1, 2015

Always a wonderful experience. Customer service experience always nice. Always will to go the extra mile for customers. Lovely staff will recommend family and friends

Rennie

May 26, 2015

CUSTOMER SERVICE WAS EXCELLENT, AND THE WAITING AREA WAS CLEAN AND COMFORTABLE, THE STAFF IS VERY FRIENDLY AND WILLING TO ANSWER QUESTIONS.

Jennifer

May 25, 2015

There was no pressure from the sales staff to buy/lease. They gave me all the information I asked for & encouraged me to take my time making a decision. They helped me decide between leasing & buying. The finance department was excellent & I was very grateful for their honesty. They had made an error on the lease paperwork which once adjusted saved me over $3k over the life of the lease. They were very open about the error & wasted no time in making the correction. Thank you!

Amy

May 16, 2015

Great customer service. Treated me like VIP. No long wait time. I am pleased that I made the right choice to purchase my car from Tropical Chevrolet. My sales woman was excellent and very polite. Thanks again for being a fantastic dealership with excellent service.

Raleigh

May 16, 2015

My Service Advisor was very professional I was in and out in hour. Excellent...... Also, the new waiting area is very comfortable and the entire staff was very friendly.

Virginia

May 15, 2015

The service was excellent. Fast service. I was in and out quick. If you bring your car in early in the morning depending on the service rendered its ready in no time.

Patrick

May 14, 2015

Fast process with all the paper work,Quality service from Our Salesman,definitely would recommend this dealer to all my friends and family.

Alan

May 12, 2015

although everyone was courteous and accommodating, I feel 2 hours is a bit too long to examine and fix a flat tire with an appointment.

dubcars101

May 11, 2015

I went to Tropical Chevy to buy a Stingray, I informed them I was paying cash and didn't want a test drive, I just wanted to buy the car. They then immediately requested to view my credit (which is not something you do when buying a car cash) but either way, I obliged and allowed them to pull my credit, not 10 minutes later the General Manager comes out and sees that I have 1 repossession on my record (from a vehicle I helped a friend finance by co-signing for him, but he didn't keep up with the payments) and calls me a "Flake" and some other expletives for "Wasting (his) sales' guy's time" and then tells me to leave. This was by far the WORST experience that I have had at a car dealership and it is quite apparent that the management supports this type of behavior and maybe even encourages it. DO NOT GO TO THIS DEALERSHIP, they are condescending, unprofessional, rude, and disrespectful. I came in with a positive attitude, ready to buy a car and about to give them my money and I left with a horrid taste in my mouth and anger.

Shanikka

May 10, 2015

Excellent good had a great experience fast service the rest area peaceful enjoyed my visit I recommend next day appointment

Darnesia

May 8, 2015

I came in for a oil change and tire rotation on Saturday with Lisa. She took excellent care of my concerns. On that following week I needed a Tire Replacement. Vernon also excellent took care of me. They always make me feel wright at home. Thank!!!!

Neville

May 4, 2015

Noting to tell all was excellent ,especially those in the body shop ,the lady at the frunt office was excellent ,and in service advisor ,the technician who also work on my truck ,excellent job ,what can I say all those who I have to talk with ,in my visit ,to each department ,neville say excellent job ,

Rennie

May 3, 2015

My visits are always pleasant at tropical Chevrolet and the workers are always on top of there job which is helpful, they are customer friendly, and courteous.

Simon

May 1, 2015

You guys did as promised and worked on the deal, nice work. Thanks to Ciso Nieves for everything and you really came through.

Geraldine

Apr 25, 2015

This was my third visit and each visit I had an appointment in which was right on schedule and the service team were great.

Kimberly

Apr 23, 2015

My car engine light came on and was running hot so I took the car to be serviced immediately and I didn't have an appointment but I was in and out in no time.

Scott

Apr 18, 2015

Preston was great, would never think about using anyone else. he always helped me out in the past and this time was no different.

Yvonne

Apr 12, 2015

It was an excellent experience. Couldn't be happier with our Sales person. Everyone was extremely thorough and knowledgeable and efficient.

Patricia

Apr 7, 2015

I love Tropical Chevrolet, and their staff. My service advisor Lisa is the greatest. Tropical is where I refer all of my family and friends. I wouldn't take my business anywhere else. Keep up the great work.

Ulysses

Apr 7, 2015

The staff was very patient and welcoming. The were sincerely trying to help and taking into considertion my personal financial situation.Straightforward.I already recommended my sister and she also bought a car!

Sebastien

Mar 30, 2015

I keep receiving email from you guys asking to bring my car for service and when I get to the garage, the technician (very nice by the way) keep telling me I don't need one and emails are sent automaticaly regardless of the car condition but based on time factor. I have a busy schedule and cannot waist my time (and yours) coming in for no reason.

Roderick

Mar 26, 2015

Enjoyed bringing my vehicle to Tropical, I get good service and the service people are affable and I am comfortable getting my service done there.

Eddy

Mar 24, 2015

My Experience was Great I just wish I could have got a car that I really wanted for the right price but instead I left with a car I really don't like just because it was the only one they could have gave me a low payment plan on.

Manuel

Mar 24, 2015

Fast and convenient service. Friendly staff. Newly remodeled, clean and inviting facilities. Service rep kept me apprised of work progress.

Fannie

Mar 21, 2015

This section of this dealer is the best! They are very professional, understanding and gives good advice. I am very comfortable while waiting for my SUV and enjoy the coffee!!

Kathy

Mar 16, 2015

It is ALWAYS Clean and the employees are all friendly and go out of their way to help. The employees in the service department are always courteous and knowledgeable about all vehicles.

Lisa

Mar 16, 2015

My two experiences at Tropical Chevrolet's Service Department we're fabulous! All of the service staff are always so courteous and helpful, and go out of their way to assist. Truly a GREAT team! :)

Odessa

Mar 1, 2015

All staff was courteous, kind and prompt. Facilities were clean and complimentary coffee was available. One staff member escorted me to my designated area she di d not just point it out, she took me there.

Lawrence

Feb 13, 2015

Doing the time of the service my car needed a part but after a certain time she inform me that the part had to be order and she was going to put me in a loaner. And doing my time waiting for a car she ofter me lunch. Ms Glynn is very value with working with us the customers.

Brenda

Feb 9, 2015

Lisa my service Rep. for that day was very welcoming, friendly and helpful. She explained the process to me and made me feel very confident in the services that were provided. Service was prompt and completed to my satisfaction

Sharon

Feb 9, 2015

Everybody there was very professional and treated me with love and respect. I would gladly recommend your dealership to my friends and family.

Joyce

Feb 4, 2015

Staff always helpful and courteous . This time I had to deal with Michael Crato and Preston Garmen . The best !!!!

Jennifer

Jan 28, 2015

I didn't wait long and they were very pleasant. They answered all of my questions and serviced my vehicle to my expectations. Very clean

Edward

Jan 23, 2015

It's always a pleasure doing business with Tropical Chevrolet. The have a friendly staff that are always willing to help, and make you feel welcome.

Elizabeth

Jan 18, 2015

There was a misunderstanding about the repairs for the car. We needed service and collision repair. The insurance company did not inform us to take the car into Tropical when the parts were in, therefore we had to pay additional fees for a rental car that were unnecessary. This was not Tropical's fault. but it did place a damper on the experience. We have purchased three vehicles from Tropical and would probably purchase another in the near future and recommend Tropical to family and friends.

Joseph

Jan 6, 2015

I was treated with great courtesy and respect. Salesman, Gunther, was willing to spend as much time with me as necessary to explain all the features.

Neil

Dec 30, 2014

Terrible service from used car department, although you may be able to get a good price, they treat you poorly and try to make you think they are doing you a favor by selling to you. In general they are useless, especially if they agree to perform any maintenance or repair after a sale. I am just glad I spotted some serious issues before I purchased, but I was hopeful they would correct them as agreed. They will try to wait past 30 days because if the buyer is not able to take care of it by then, the small print says they will not be obligated to do it. Service department seemed customer friendly and geared to helping customers out, also the used cars have competitive prices if you are willing to stick in the negotiation and handle rude people.

by silvia and fernando 12/15/2014

Dec 18, 2014

We found a chevy cruze ltz posted in the internet for sale that interest us so we went to see it .As we arrived, we were approach by Rudy De Lemos (sales consultant) and Raul Cabral (sales manager). They were very courteous, very patient and great listeners. They provided us with the confidence that we needed to make the decision on buying this car. the negotiation was held in a professional and fair way. the closing transaction was by Jay (financial analyst) who was very courteous and a well mannered gentleman. The whole process went very smooth. Overall the service was very attentive. The assistance through out this process was amazing . Thanks tropical chev. !!

Joe

Dec 18, 2014

Scheduled an appointment on a Wednesday for Friday. When I went in they had already jacked up the list price of the car since they knew I was coming to see it. And on top of that they didn't bother to clean the car as the interior was the most disgusting I've ever seen. Horrible experience.

Lawrence

Nov 27, 2014

My oil change light came on so instead of me calling for appointment i went in to ask is it to late for service? Ms Glynn answer was don't worry we'll get it did it's going to be a while the entire service staff was very nice and polite.

Faith

Nov 26, 2014

Chevy Ruben was fantastic. He is my salesman forever now. Best salesman I've ever had and I've bought a lot of cars. The owners came out and introduced themselves to me and made me feel very welcome and comfortable.

Victor

Nov 22, 2014

After work is done on car, more time should be spent with customer inspecting car, making sure that it is ready to be turned over to him or her.

Lee

Nov 21, 2014

On Friday I faxed Manny(sorry but he's no longer there but was excellent) and Monday received a call from Roxie appologizing for the delay which I feel was handled as promptly as possible. Arrived Tuesday at 10AM and Lisa Glynn handled my servicing and believe I was out by 11:30AM as quoted by Lisa. This was my 60,000 mile check up plus a recall for hood latch deteoration eventually.

Claudia

Nov 19, 2014

I went in for a few things and Preston German was my service advisor! He is great and I can always count on him to help!

Michael

Nov 16, 2014

The highlight of the visit was the courteous and attentive assistance provided by Anthony. Without his stewardship I think I would have walked out on the deal when things became a bit heated on final negotiations.I felt that it was entirely inappropriate during the closing negotiation for another salesman to come in and throw down a deal folder claiming to be a solid offer above my price from a potential customer who visited the day before. Whether real or invented as a closing technique, I do not see this type of thing when I buy the sort of vehicles I normally purchase: Ferrari, Audi, BMW, Ducati.I think I received a fair but not outstanding price but agreed since the car in stock was pretty close to what I would order. I am aware that I paid a few thousand more than I could have, and acquiesced for the sake of convenience.I think it is difficult for dealers when an in demand car that has not previously been discounted starts to become saturated in the market. This should not be taken out on the customer, and in fact that customer should be appreciated for keeping the inventory moving.Overall, however, there was plenty of assistance when I needed it, such as contacting my insurance company during negotiations and letting me drive the car to the bank to get the down payment check. For me, this was just a toy purchase but if I was as serious a buyer as I have seen on the internet forums, I think that I would not have purchased on that visit and made the dealer work a little harder for my business.I also realize that these surveys are critical to the dealerships in many ways. This is the first time I was not coached at all as to how to respond, which was refreshing. The dealership itself looks and feels a bit "tired" and could use some updating and remodeling. I asked for a brochure to read on the car while waiting, and there was nothing for me to read to build my enthusiasm for the purchase.BTW, the phone experience leading up my visit, hosted by India, was very professional and she closed the decision for me to take a long taxi ride to see this vehicle. She also followed up with me by phone, which was nice.Anthony has also followed up in general and on a question or two that I had. I think he could be developed into a very effective salesman.This is my first GM purchase and I think my first new American car purchase. Congratulations on developing a product that compelled me to re think my view of Chevrolet and Corvette in particular. I was planning to buy a one or two year old Audi A8 but this white Stingray convertible was just screaming South Beach (my new home this winter) to me! My wife is still befuddled as to why I did not go to the Ferrari dealer.

cree8me

Nov 15, 2014

I took my new BMW to get repaired there because it was recommended by my insurance agency. The work they did on my bumper looked like I took it to some guy in the back alley to get fixed for $50. There were many scratches on it and the paint job was very uneven. On top of that they put some extra small dents on other parts of my bumper and even doors. They claimed to have washed the car but it reality it was a lot dirtier than when I brought it in. My light interior had black stains all over the back seats and some blue like ink stains on the floor. There were dog hairs everywhere, and dark prints all over the seats. I had to pay a $500 deductable to my insurance agency after all of this. I learned my lesson not to bring a luxury car to a cheap car dealership.

Marika

Nov 11, 2014

Best car buying experience ever? My salesman Robenson is the best hands down! He made it all possible for me to drive away in my new 2014 Chevy Equinox. I also can't forget Mr. Pichardo,who helped me understand everything i signed in a timely manner.

Rochelle

Nov 11, 2014

the only thing I didn't like was having to have to wait at least two days to get a loaner but it was able to be done for me so I appreciated it anyway

Maria

Nov 7, 2014

A good general attention, so special to Mr. Michael Crato'service advisor.Congratulation to team dealership Chevrolet.Francesco Perez and Maria D. Barrios

Sandra

Oct 31, 2014

Very professional salesman he went above caring to find the right car & payment for our needs and budget. I would most definitely refer all my family and friends to Tropical Chevrolet.

Virginia

Oct 31, 2014

Even though I had to return the next day for a recalled item.Everyone was very professional. Every so often you should throw in a free carwash........ hint, hint

Randy

Oct 30, 2014

Preston did a great job. While it took a little more than a day to get the parts, my vette is over 14 years old, he kept me informed and my repairs were completed in less than 48 hours.The improving service area is a nice touch. Other dealership service wash the car before returning. I was surprised that Amex is no longer accepted.

Crystal

Oct 29, 2014

I entered the service departmennt as they were closing and they still accepted my vehicle with courteous and that shows great professionalism!

brad

Oct 28, 2014

Manny from service took my order for a recall to have my key fixed. Took over a month and the key still wasn't ordered. Call Chevrolet on pines and they had my key and appointment in two hours. Manny would give me a date and I'd call to check if it was there and he'd blame it parts for not having it. Good luck even trying to reach him or get a call back.

Ericka

Oct 22, 2014

Daniel Moore was my salesman. He was the most patient and trustworthy salesman I have ever worked with. He is really an asset to the company.

Gabriel

Oct 3, 2014

Great job and great team ! my salesman Diego keep in touch with me all the time I'm a very buyer

Lee

Sep 27, 2014

Called Manny, decided on a date/time and showed up, agreed on completion time and car was ready! Manny is great and seems to honestly care with perfection! Would appreciate a price of upgrade of radio in order to have bluetooth, 2013 Spark. Thankyou! Leeatbayataol.com

Carlos

Sep 22, 2014

It was a long day. I learned that my auto which I purchased at Tropical was not completely "brand" new! I was glad to get out of there......

Matthew

Sep 19, 2014

As usual the personnel were extremely helpful and kind. I have had a recurring problem which probably should have been caught the last time I was in, but they figured it out this time. I utilized your "dealership to home" offer and the driver was very friendly and pleasant. I can't say that I like the new area where the customer service people are, but, as usual, everything else was good.

Wanda

Sep 12, 2014

My visit to Tropical Chevrolet was AWESOME from the time I walked in the door my salesman Harris greeted and walked me over to Lisa who took great care of me getting my car serviced. Awesome team and GREAT work ethics.

Mo Cruze

Sep 5, 2014

Check it out. Im an idiot for buying the car while it was raining. Right when i got home i noticed there was birds chirping in the engine. Couldnt hear it over the rain. Took it to Pembroke Pines Chevy the next day and they replaced the belt and the tensioner(said the belt onoly had 4 of the 6 ribs left on it and the spring was completely broken and i was lucky i even made it there) Also be4 they released the car to me they did the recall on the steering or something and they forgot to even mark it in the computer Pemborke Pines almost did it again until they relized it was already done. SMH. Then the squeaking was still there and it was some gasket around the dipstick took Pines chevy 4 seperate days over a 10 day peroiod to figure it out. Was some gasket around the dipstick. And i did make them promise to patch it for me. But its actaully been a terrible buying experience i dont even trust bringing my car back to them. Dont want anyone there touching my car! TROPICAL CHEVROLET ON BISCAYNE! DO NOT GO THERE! The guy who does the paperwork at the end lied to me as well trying to get me to buy 4 year warranty said i only have 10 months left on worranty that the guy be4 bought it in 2012. Was all lies. Found out from pines i still had 26 months warranty left.SMH Anyhow So i called my salesman(yojano) about the leather patch they owed me like 5 times within 2 weeks always promised a call back and never got one. So i called the dealership and talking to Indiana and Indie (two girls there) on 3 seprate occasion also promising to call me back when they figure it out. Never did. Finally i called to speak to general manger(almost a month since i bought the car at this point) on 3 or 4 seperate occasions and they always tell me hes not in or in a meeting they wont let me talk to him! So i talked to another manager and he said to bring it in wanted me to drop it off so they can send it somewehre to get patched he was very rude cant remember his name. I dont want them anywhere near my car. Most unprofessional dishonest and worst buying experience ive ever had. But the car is running great now and i love it! Just gotta patch the leather so it doesnt rip more. DONT GO TO TROPICAL CHEVEROLET! Not to mention there used car building is so old and small and dirty it feels like it gonna cave in on you.

Aleida

Aug 31, 2014

Jay is the financial agent and melvee is the sales consulting and both together they just make a amazing team love the service great costumer service thank you

Shepard

Aug 30, 2014

Entire staff is very professional. I love your new service department. My only suggestion is the following. My wife is leasing a BMW. Whenever she brings her car in for service it is washed. I paid double for my Corvette ZR1 and it is always returned to be dirty. No big deal. Just a thought. It would be a nice touch that your clients would notice. Other than that 100% satisfied!

Ana

Aug 21, 2014

Manny was great, excellent customer service and humble.Good job dude.The neutral opinion was due to the fact the the whole service department looks and feel like a ghetto, these guys deserve better I think.Also they need to wash them cars for free,

Djoumbarey

Aug 19, 2014

Preston was helpful, and kind. I appreciate everything that he helped me with and the recommendations that he made. I am thankful that he served me (humbly I might add) and it helped me to leave happy from a place that most people dread. Preston is an awesome worker and I am thankful that we met.

Norene

Aug 14, 2014

Michael & Lisa were very helpful. I received prompt service for the replacement of my driver's side sun visor/mirror. I was highly satisfied.

Paul

Aug 13, 2014

Mike in service and your tech Mike took great care of me as usual. I won't take my Corvette anywhere else!!

Brittny

Aug 9, 2014

There were unexpected issues that arose with my vehicle. I had several people working in my corner to make sure I was well taken care of.

Terry

Aug 9, 2014

Lisa was the rep. that helped me in the service department. to she honest and reliable. I always look for her when ever I have any problems with any of my cars or my truck. Chevy need to lower the price on there part for loyal customers at lease by 20%.

Tia

Aug 5, 2014

Mike was very helpful, pleasant, great customer service skills. I was completely satisfied overall. I also was assisted by Paul Celestin. Paul made my experience worth wild. I was completely satisfied with the service he provided as well. Thank you all for your excellent service.

Geraldine

Jul 27, 2014

Michael Crato has excellent customer service skills, He took the time to show me a few things on my car with the computorize system that I had no clue what or how to set them.

Hector

Jul 27, 2014

The dealer (Rob) and the financial specialist (Raphael) were incredible!! My first Corvette and they were the Bomb Diggity!!!! I will go back for my next vehicle purchase. First time I say thank you to a car dealership!! I am driving the Corvette across the country for an adventure. Too bad Chevy won't sponsor the Stingray trip across America.

Mildred

Jul 23, 2014

Awesome Customer Service...I appreciate the caring and humble environment. The service staff Roxy and Madeline are excellent and professional. Last but not least Manny Torres provided the best service experience because he pays attention to clients needs and follows up. I really enjoy coming in and getting my car serviced with a smile. Thank you..

Fred

Jul 14, 2014

I came in without an appointment and Lisa Glynn had me in and out in one hour. Problem solved and I was on my way. I was delighted.

Richard

Jun 26, 2014

We've been using Tropical Chevrolet's service department for ten years, for five family vehicles. We are always pleased with the quality of their service. this visit was regarding a recall on my Silverado. Thankfully, there was no defect in my vehicle.

Diahanna

Jun 25, 2014

HARRIS WAS REALLY PATIENT AND NICE VERY PROFESSIONAL AND KNOWLEDGEABLE AND JAY FINANCE MANAGER IS ALSO A GREAT ASSET TO YOUR COMPANY. KEEP THOSE TWO AND YOUR SALES SHOULD ROCKET THROUGH THE ROOF. AWESOME PLACE!!

KEN

Jun 24, 2014

This past weekend I took my Traverse in for some schedule maintenance (oil Change only).I arrive at 10:07am with my family (appt time was 10:15am) i get attended by Marco who assured me the oil change will be done quickly. I told him that I have an appointment at 12noon to keep, so oil change only. The recall update could have wiated for another day or time, but instead. It took over 3 hours to get an oil change. Worst service of my life, not once did I turn irate to any employee, but instead all the employees there have seen me and my family sitting patiently, quietly, enduring the never ending blatant abuse. I specifically said oilchange only in english and spanish so there will be no confusion, yet the oil change was done with a software update that could have waited for another time. I believe if this recall update was mandatory i should have been advised of how long it would take. All i was told was that it will be 45 minutes to get your oil change so i said ok, I'll wait. We got there at 10:07am and left the service dept. after 1:37pm, do the math in no world or company does it take 3 plus hours for an oil change and software update. By far the worst service ever. I believe that I will not be returning there again, thank you for showing us how much you care.

Perla

Jun 14, 2014

It was a very quick service and a walk in;very gentile andthe coupon was an additional benefit.I will be backThank you

Joycelyn

Jun 8, 2014

My service advisor for this repair, Michael Crato, was very efficient and professional. Since a warranty company was involved the process along with a holiday, the return of my vehicle took longer than anticipated. Overall I am very pleased with the service.

Christopher

Jun 5, 2014

It was a great experience the sales person was straight to the point and a person of there words.....I was and over the phone customer....

Lizette

May 26, 2014

Myexperience was great, they really work with my budget. And got me into a car that i absolutely love. I will definitely be recommending people to this dealership.

Norene

May 22, 2014

The estimated time of service completion was accurate. I had a short time waiting for the inspection of the recall for my 2014 Chevy Cruze. I was very satisfied. Thans Tropical Service and Staff.

Walter

May 22, 2014

I own a new gmc conversion van,Had a recol service, also got the oil change tires rotated and 48 point inspection , I don't know if windshield washer is suupost to be included in the inspection . Pick up the car and left on a trip and my windshield waher don't work, if is not included in the inspection you need to do so, thanks Walter

Brenda

May 21, 2014

I was having a problem with my brakes. Since I had just purchased the vehicle in January, I was truly concerned. Once I arrived at the service dept. I was immediately greeted by an adviser, who asked what was my concern about the car, wrote up the ticket and the car was taken back right away. In a few hours the work was done, all was okay and everyone I came in contact with were cordial and very professional.

Emmanuel

May 21, 2014

Very happy with the job they did on my car thank you very much and I would recommend it to anyone that I know even my family members thank you very much for your job.

Manuel

May 16, 2014

Went in, got written up right away, was offered transportation to work, got a call with the specifics, gave approval, got fixed. All top notch!

Walter

May 14, 2014

Chris in sales was excellent and finance manager was very knowledgable and pleasant to work with. Both went above and beyond

Virginia

May 5, 2014

Both salesman (Harris) and finance person(Jay) were very, very, polite and helpful. I'm glad I selected to visit your dealership and purchase my Malibu. I love it and hopefully I will learn how to use all of the functions of the car. : )Thanks again for the great experience.

Ebony

Apr 28, 2014

As I was waiting, luckily they had wifi for me to use as it past the time away while my car was getting work done to it!

Matthew

Apr 25, 2014

Manny was very professional and courteous. He continuously checked on my car and gave me updates. He was the same with other customers that I saw him with the 3 hours that I was there.

Olive

Apr 25, 2014

The service advisor was very nice and polite. The service I had was done quickly. What did disappoint me is that the coffee station was out of cups and dirty. Not sure if the machine even worked.

Ginette

Apr 22, 2014

It was about a recall on my 2014 cruze lt and they told me my car was not affected, I was glad to hear that.

Quincy

Apr 21, 2014

mr benjamin haslam he was very nice he explaned everything to me and he was very nice in explaining the recommended services

Richard

Apr 20, 2014

Sales and Financing staff were friendly and helpful. Several similar vehicles to choose from in stock. I feel I got most of what I wanted, for a price I could manage. I even got a partial refund on my previous extended warranty to use toward my down payment.

Angelo

Apr 12, 2014

The sales Associate Chevy Rubin was the highlight of my visit! I am soo pleased with my new purchase and a lot of it is because of his attention and patience during my experience. I have had quite a few experiences in my time as a car buyer and can say that I have always left with a few questions, false promises or misleads here and there and never would I do a survey unless I feel it is warranted. But this time the follow through was on point! If you ask me, I would refer Chevy Rubin and Tropical Chevrolet as a whole for their excellent customer service, overall honesty and from a scale of 1-10 I give them a 100! Thank you Chevy Rubin and the excellent staff at Tropical Chevrolet for makin my latest purchase one to remember!

Iliana

Apr 3, 2014

My experience at Tropical Chevrolet was awesome. People are very nice. The service was great, Manny made sure I understood everything about what was wrong with my car and how they fixed it. I am very satisfied with Tropical's service. I would definitely recommend and I would definitely go back to Tropical.

Orestes

Apr 3, 2014

Salesman Robenson was great. Very helpful and knowlegeable. Helped find exactly what i needed im very happybwith my purchase and look forward to having a lifetime relationshio with this salesman as i buy mire cars in the future. The finance manager Jay was incredibly helpful in putting my deal through

Elouise

Apr 2, 2014

This is my second time buying a car from Tropical Chevrolet in the pass two years and I have nothing bad to say, because the dealership is doing a great job. Please please keep up the great work. And my hat off to my new sale person Ms. T. Wilcox. And I'm looking toward to my third purchase in the next two years. Thank You so very much.

Mat

Apr 2, 2014

Ben was incredibly helpful in our situation. We were traveling to the keys when our transmission blew out and we had it towed to Tropical. We left the car with folks we did not know, but they came through for us. We were very pleased with Ben's kindness and his effort to help us quickly get back on the road and more importantly back to enjoying our vacation.

Maria

Mar 27, 2014

Great bunch of guys specially Chevy! actually called me at least twice a month for about 5 months until I finally went to see him and he sold me a 2014 Stingray!

Loretha

Mar 26, 2014

I love what Paul and the staff have done to treat me as family, I also miss Vernio Myrthil working ...

John

Mar 22, 2014

everyone was great!!! my salesman robinson and mark diaz(Mgr) were fantastic!! Got a great interest rate and robinson explained the operation of the new equinox perfectly

Alvin

Mar 19, 2014

I called the day before and spoke with service manager Paul Celestin and he told me to come in the next morning (my usual service Tech Lisa Glynn was on vacation). When I arrived early the next morning I was greeted by Ben Haslem who look at the car and did the paperwork to have the car checked out. (The engine light had come back on again and I brought it in a month or so prior due to the engine light coming on and at that visit they changed the thermostat). I waited on the car because I had to go to work and the car was ready within a hour or so, he explained what they did and he informed that if the light comes back on to just call him directly so that he can order a part.

Mark

Mar 18, 2014

Michael Crato worked hard to identify the cause of a peculiar problem and carefully explained the cost of the fix so I could make an informed decision. He then guided me to the right combination of maintenance work for my vehicle. He got me and my car out of the shop in reasonable time and cost. He, and Orlando before him, have sold me on your company. Tropical will continue to be my exclusive source for service, and car purchases. Thanks Mike!

Bertrand

Mar 17, 2014

Lisa was very nice from the moment I called to the moment I left. She made sure everything was in order.

Fernando

Mar 10, 2014

I think it would have been better if I had been told sooner my car would not be ready on the same day; it could have saved me some extra time...

Wilma

Mar 5, 2014

You guys always treat me well, youre very concerned about whatever issues im havingwith my car, and you take care of me in a timely fashion. I appreciate that. Thanks.

Desiree

Mar 1, 2014

In the 14 years of me using your service center, I hardly ever had any problems when coming to get my car serviced. Staff very efficient.

Diana

Feb 27, 2014

My experience always good-Wesley and Robenson is the best they have very good customer service. In the repair area I deal with Lisa Glynn she's very helpful.

Joshua

Feb 27, 2014

Everyone was super helpful and made sure my experience was great especially Mr. Haslam. Till the time I got there to when I left, I felt like I was being helped to the fullest extent.

Claudia

Feb 21, 2014

Michael Crato, my service advisor is very reliable. He was able to get a pat needed to fix a problem that other consultat never did, despite of the recall made last year.

Steven

Feb 12, 2014

Ben was wonderful. Was greeted as soon as I walked in and felt at ease. After he called, again he greeted me quickly and got me out of there rapidly. The cashier was nice as we'll. this is honestly the first time in over ten years I can say you went above and beyond.

Patricia

Feb 8, 2014

Coming to Tropical is always a pleasant experience, as the staff is always friendly, and courteous, as well as professional and efficient. Tropical needs to add a restroom area to the service center so that customers don't have to take the long walk across the street to the showroom.

Sandro

Feb 7, 2014

My new service advisor was attentive right when I first called in. It's rare to find people that are so efficient and treat you so well. Thank you Benjamin and Tropical Chevrolet Service.Sandro Flores

Clifton

Feb 2, 2014

I'm very pleased with the service that I received. They were courteous and answered all my questions. No complaints whatsoever.

Arron

Jan 29, 2014

The whole process was extremely easy. Made the appointment online, went in a few days later, pulled into the drive, was welcomed and helped immediately. Staff was friendly and helpful. Was about 2 hours start to finish for an oil change, tire rotation and inspection. Was affordable and staff was very kind throughout. Overall a great experience

Joan Crawford

Jan 24, 2014

Iam very diappointed in the service I got this time.I brougth the car from Charleston S.C.palmetto chervrolet,where the service has always been,friendly,accurate and satifying.I moved back to Miami last year,Ive been getting my car serviced here since.Everything has been fine until this last time,January 14 2014.I came in for and oil change,when I came in the percetage of the oil was 8%, when the oil change was done before I left out the service area I checked the percetage it was still 8% .I went in and the assosiate that I had and appointment with (MicheaL) who by the way wasn't to friendly,he came out to my car and reset the percentage to 100%. The next day I checked my oil it did not look clean the reason I checked it is because in the past when I get an oil change and I check the % before I leave the service dept. It always is 100%.I returned on January 23 2014 and addressed my concerns to Micheal he a sured me that the oil was changed.I can still hear the little sound of tapping in the engine that I listen for when Iam do for a oil change.I will take my business somewhere else in the future,also the friends and family I recommend to go to tropical I will let them no about this bad experience.People I know personally has been very valuable customers there will no longer be after I tell them how Ive been treated.

Matthew

Jan 22, 2014

My service assistant was most professional, friendly and helpful in answering my questions and seeing that my car was serviced professionally and promptly and that the recall notice that I had received was taken care of.. Karol Geimer

Jose

Jan 13, 2014

This was my third visit to tropical chevrolet and i would not service my chevrolet cars anywhere but here. Pleasant visit and very promptly service.

Mauni

Jan 9, 2014

Manny was very proactive in providing the best customer service. He even called me back after I hung up the phone and I didn't leave a message. He just knew it was me and took the initiative to call me back. He even went above and beyond by leaving my car in sales after closing time so that I could pick it up later. He also emailed me a list of services and helped me at every turn of the maintenance process. Super guy!!

Joycelyn

Jan 8, 2014

I have purchased two automobiles and have had them serviced at Tropical since 1997. In all this time I was very pleased to see a female service advisor (good move). Ms. Lisa Glynn was very professional and courteous. She appears to be very knowledgeable about automobiles, based on her telephone conversation with a customer as well as with me.

Christine

Jan 4, 2014

I was able to make an appointment prior to going to the service. When I arrived I was taken quickly and courteously. I waited for the car to be serviced and was out in a short period of time.

Sabrina

Jan 3, 2014

My experience at the Chevy dealer was a very good experience. The Customer Service Representative Michael was kind and extremely professional, very responsive to the customer's need. I really appreciate him taking the time to explain the issue with the vehicle and returning it to me in a timely manner. Would definitely return again and would recommend the services to others. Thank you!My biggest complaint was the facilities bathroom was not appropriate and unavailable for customers that waited for their vehicles.

Mrs. Similien

Dec 28, 2013

The service rep took real good care of me and my vehicle when I brought it in to get repaired.

Rose A.

Dec 12, 2013

My first bad experience happened on monday morning. Took my husband car to have his tire sensor check and driver side back window looked at about a nosie it was making. I walked in greeted and speak to a certain service advisor he was not in. So I decide to explain my problem with the female advisor that was there. I started to tell her my tire sensor on the front driver side wasn't reading she cuts my off to tell me it might be cause by an impact to that tire but I haven't hit nothing so I was like check the tire which they didn't cause they where finish with the car within an hour of me being there and still waiting on my receipt to be emailed to me. Try to make a compliant but they are giving me the run around wouldn't go back there for service at all.

PM Buenos Aires

Nov 20, 2013

Manny treated us very professional and with a great attitude. We will be using Tropical Chevrolet for any future needs for our company van. Thank You for your service!

angelt1

Nov 19, 2013

Ordered a car but they cancelled it without my approval I gave a deposit and ordered a new 2014 Corvette Stingray on Sept 28 2013. I was told the order was going to be placed on Monday as I did the transaction on a Saturday. Monday came around and there was no order placed. After 10 days they finally submitted the order. Then I was told there was a list of people ahead of me. Initially the sales person didn't say how many until a few days later. He then told me there were about 9 people ahead. I asked him why he didn't say anything when I placed the order but he didn't have an answer. I was patiently waiting and after almost 2 months I started to inquiry more about the order. I was initially told I should have the car by the middle of December. I kept on checking the status on the Chevrolet website and it kept giving me the same status (Order Placed). I was also told it would problem take about 6 to 8 weeks once the order went into the next phase. So I was trying to figure out where the holdup was. Was it at the dealership or at GM.? When I tried to investigate further by going to General Motors and GM contacted the dealer, the dealer called me stating they decided to cancel my order saying I would be a problem customer therefore they no longer wanted to sell me a car. All this, after patiently waiting almost 2 months.

Deb

Jul 19, 2013

Oil change, Service was fast, staff courteous and very kind.

Jennifer

Jul 1, 2013

Orlando did everything I needed done to my car. i had my oil change and I told him to check why the air conditioner on my passenger side is not blowing. I had to come the next day for the part to come in. When the part came in. He called me as soon as possible. I came back and they did the job in 15 minutes. The car ran better.

Terry

Jun 16, 2013

I purchased my vehicle from tropical which the entire process was great. My sales person Steve Volel was knowledgable, and understanding to my needs and concerns. Since my purchase back in 2012 I always take my vehicle to tropical which the service experience is great. My service rider Mr. Paul Celestin is an expert and I love the fact that he constantly keeps me informed.

VDubzz

May 13, 2013

I recently bought a car from Tropical Chevrolet, and I am speechless. The service was that good. The people at Tropical Chevrolet were very kind, personable, honest, and upfront. They were willing to work with me and make the deal happen. They went above and beyond to get the deal done and extended us all the help they could. I would recommend anyone looking to buy a car, especially a Chevy, stop by Tropical Chevrolet. There are good people there.

diane

Nov 28, 2012

Paul the service manager is awesome - each time i go in there, he is great. In fact, every time ive taken my car in for servicing, i would give him and your staff an excellent review. And the below has nothing to do with Paul...... But yesterday was different. I got a recall notice, so made phone appt, took car in, and you guys didnt have the part to replace it!! They had to test my car to see if it needed part, and it did. so now have to wait again 3 days til part arrives and do this all over again. So i had the tires rotated while the car was in. I think you guys should have at least 3, 4 or 5 parts on deck for recalls. Or at least tell me as im making my appt that the part isnt in stock., so i could bring my car in when you HAVE the part. Thats a 1/2 a day wasted for me, and i think its poor planning on your end for recalls.... not very good customer service. This is why i give overall a POOR visit.

kevhollyjensen

Oct 24, 2012

We give Tropical Chevrolet our highest rating because at first their prices on new Corvettes were actually better than used Corvettes on other lots. When we dealt with Jerome Foster as our salesman we were impressed with his knowledge about the Corvettes, and answered every one of our questions and concerns even on his own time at home. Since we had the car delivered he took the time to come down so he could show us all the features right there at our home (about 3 hours away). We were unfamiliar with the detailing process and how important it was and drove the car back to Tropical Chevrolet so they could detail it and show us the proper way to care for the finish. We were glad to visit the Tropical Chevrolet facility and look forward to buying our next Corvette there someday and will gladly recommend Tropical to anyone who asks. Thank you for a great experience and a great car, Kevin & Holly Jensen

Edrodriguez

Oct 19, 2012

Very helpful people and knowledgable....a+++++++++

Capt.

Oct 6, 2012

Orlando my service adviser was extremely helpful. The repairs were done right the 1st time. I must say this is a big turn around for Tropical. They finally seem to want to make it a positive experiance. Please keep it up.

KBetterson

Oct 6, 2012

I will always give this dealership a great rating as long as Paul, Harris, and Wes are working there. These employees are very friendly, helpful and informed. My next car and my daughters first will a Chevy that will be bought at Tropical Chevolet.

madpark

Oct 6, 2012

We have worked with Rodney for a few years now. I had a Malibu and wanted to exchange it for another car. It hadn't worked out until today, however over the past year he's been incredibly helpful in getting us information, helping us understand what we could do and what cars would work best for our needs. Today, we traded in the Malibu for a Cruze - and thanks to Jon, Rodney and especially Bob Kenney, it was a quick and painless transaction. Thank you guys! You're great!

jdavi48

Oct 3, 2012

I have been bringing my car to Tropical Chev.,since January 2009 and have dealt with 3 different service consultant (advisor) have always been given an estimate and advised what my car needed. However, I want to suggest that you all make the service consultants adware of specials discounts being mailed out to customers. I had my car in for service on September21, it cost me $802.17 after I returned home and the mail was delivered, I received some discount coupons . Had I been aware of the coupons I would have waited until MOnday to bring the car in and would have saved $115.00PLease understand my complaint is not against the service department. All of the employees there gave excellent service. I was notified by Paul of the delay in repairing my car.Paul also filed my claim with Auto Care (Extended warranty.Jennetta M. Davis 305-694-1782 or 786-443-0373. (cell)

Sroyals1976

Sep 8, 2012

Everyone there was very helpful on trying to get my car service. I appreciate seeing the employees all with smiles. Made my day. Thank you all.

Chevy Family

Aug 30, 2012

Mt service advisor Paul, always manages to make my experience at Tropical great.

Elizabeth

Aug 30, 2012

Overall experience was excellent A+++. I love my Corvette.

Jayhoney2006

Aug 29, 2012

They were very patient, and straight to the point with helping me with my problem! Customer service was great and everybody had a smile!Thank you

Golfer Extraordinaire

Aug 16, 2012

I own a 2012 Chevy Tahoe. I was getting ready to bring it for service when I received an email from Tropical letting me know Onstar had already advised. They set up my immediate appointment. When I arrived the next day the service department was extremely welcoming. The service representative reviewed my history and communicated effectively what should be done on the Tahoe without making unnecessary ones. I was able to go play golf while my car was taken care of. When I returned everything was ready. I was thanked and good to go. Tropical Chevrolet is a very down to earth and great place to buy and service. They keep it real and that's how you keep clients coming back. Thanks. Edgar

peter.mehas1

Aug 14, 2012

Vern was extremely thorough, friendly, and informative. He had a couple of things fixed at no charge!! The work was finished timely and not only was my truck washed, it was thoroughly cleaned inside as well! A wonderful surprise and such a value added!

tc9805

Aug 14, 2012

Claude was very efficient and knowledgeable. This was the first time that I had a good experience when purchasing a car and it did not take massive hours to complete. I have already referred friends and family to come see him.

Coolcatt

Aug 12, 2012

My experience was great,the employees were kind and they were great I really enjoyed my experience and I would recommend others to go as well

ralmonte

Aug 12, 2012

Friendly helpful service. Very fast. Website service scheduling needs work, but phone reservation worked fine. I feel this dealer will keep my car runnong for 150000 miles.

Colorado Guy

Aug 9, 2012

Second visit, and last chance. From the get go... called for appt, put on hold, then phone dropped. Called back, put on hold, then asked to speak with Service Manager about the recall (interested in find out what the recall was about... not complaining), and put on hold.... call dropped. Called back sent to a voice mail box that was full. Called again, sent to another voice mail box....FULL. Finally arrived at service department next day, and service rep takes my car. 15 min later, another service rep comes up and asks me where my car is (lost or somebody went out to get breakfast in it), and who is my service rep. Stood outside waiting for my car, an older gentleman tells me "after years, this is the last time I'm coming here, this place is going downhill". I just moved here from Colorado, and picked your Chevy Dealer due to location. I am a bit shocked that the quality of customer care training is so bad, that you can't teach your employees to have some standards for themselves, and your clientele.

Joseph

Aug 9, 2012

Job well done. In addition, my sales agent, Mr. Chevy Reuben came over the service center to ensure that I was being taken care of. a

nesia1630

Aug 9, 2012

I believe that my service was handle very well. Ariel offered me the best service for my car. He explain the impotance the 30 mile service and how it would improve on the performance of the car. I agree my car is driving like I just drive it off the lot.

angela81_81

Sep 27, 2011

While my review may be a bit long, I hope you take the time to read it to be more educated about the Service department (or should I say non-service department) of this dealer. SALES EXPERIENCEI purchased a barely used 2010 SRT8 Dodge Challenger in May 2010 from this dealership. On the sales side, I did not have to much of a problem to be honest. I had difficulty getting financing for reasons out of my control, which unfortuntately had a direct impact on my credit score. They had reduced the price slightly to $42M and the bank, from what I was told, would only finance the full purchase of the car which was $44.9M. So they gave me more money for my Jeep Cherokee trade-in then what it was worth to make up for the $3M increase by the bank. I know this is true, because I research the value of my jeep prior to doing the deal. With this being said, they shopped around relentlessly and I was finally financed. They also shared a few jumbo crab claws with us, but for the price of the car, I felt it was the least they could do (I know this sounds kinda wrong, but in hindsight.....it isn't).WARRANTY:The issue that I have with this place is with the warranty and servicing side. I paid for extended warranted on the car given how much it cost already. I paid for extended warranty upfront rather then financing it. We were given no information about the extended warranty in hardcopy form. We didn't realize it until we left. We went back to the dealer for them to clean the car as promised and had to ask them for a hard copy again. It was somewhat like pulling teeth for whatever reason. And I had this feeling if I never obtained a copy of the information I would have been screwed later on. I also found it interesting that our sales guy quit roughly a month later and the guy that handled the warranty and payments was fired shortly after as well. NON-SERVICE EXPERIENCE:I have 3 issues I have encountered with the servicing department thus far.1). We have taken the car to this dealer three times for an oil change (the first one free), and all three times it took literally all day to do an oil change even though we dropped the car off first thing in the morning. This is ridiculous! The third time we took the car for an oil change, they tried to charge us $20 more when we already pay $100 as it is. After disputing the price, the guy research our last oil change and saw that it was cheaper and gave us that price. (I will admit that he wasn't terribly difficult to deal with, but I was not going to lose this battle).2). Around July 2011 our check engine light came on, and we asked them to check it along with the third oil change. We ran a check against the car before taking it there and it said it was the exhaust. We get the car back and they said it was the oil change and oil pan leak. A week later the light was back on. In addition, the lower front part of the car came lose and they fixed it by bolting it on wrong. Due to our schedules, we weren't able to take the car back until today (Sept 27) since it takes them all day literally to look at your car. 3). As previously mentioned, as of today, we took the car back to this place to fix the lower front part again, and check the engine light (aka exhaust), and they told us we DID NOT have extended warranty in the system...so convenient right? Thank God I obtained a copy of the warranty information and we showed them. They were surprised that we had purchased the plan we had (Royal plan), because that the plan was from an outside party (not sure if this is good or bad since they are just now getting to the car). With this being said, we are having them fix the front, since they messed up in the first place. If we have to pay anything for the exhaust we are not paying them to fix it wrong. We only went to them three different times because the location is close to our home, but from this day forward, we will go out of our way to go to a Dodge dealer (after checking the reputation of the servicing department this time!). SUMMMARY:---------1. CUSTOMER SERVICE: They are ok on the sales side and just ok on the service. I say they are ok, because they do offer you a free shuttle to and from, and they aren't hard to talk to. 2. QUALITY OF WORK: Absolutely terrible. These are the most incompentent people I have ever come across. The only thing they have done right is an oil change, and that still takes them 8 hours to do so they should be able to get it right. 3. FRIENDLINESS: I wouldn't consider the service dept workers to be friendly. When you walk in, sometimes it takes a while for someone to acknowledge your presence if they are busy. I would actually rate this 2.5 rather then 2, because most service departments aren't friendly. 4. OVERALL EXPERIENCE-I would not recommend my worst enemy to get serviced here (ok well maybe). I pray this is this last time we have to deal with them. Very unhappy with their service. 5. PRICE- Was ok only because they gave me more for my trade-in then what it was worth. Car itself was a bit overpriced of course. I'm not sure if I would even recommend purchasing a car from this dealer, but they had the car that we fell in love with. With this being said, obtain and keep a hardcopy of EVERYTHING, and when you think about going to this service department, after your first free oil change if you are given one, run the other way!

law53

Feb 24, 2011

Great Sales Staff with outstand service. I was surfing for Tropical Chevrolet's phone number online when I saw the comments in the reviews. I won't believe any of the things I've read. I was given outstanding service when it came to my purchase. I purchased a 2008 Pontiac Solstice and I'm happy with it. I being a working Mother with modest internet skills found and contact Mr. Diaz concerning the Solstice I saw online. Over the phone he gave me more information on this car than I could imagine. He email me over the price, market value of my trade in and payments. He also emailed the a Carfax report and a detailed history of its maintaince. When I arrived at the dealership, I found the car of my dreams sitting out front clean and shining. I was taken to the finance department after I agreed on the internet price that was advertised. I told the finance Manager Mr. Wesley Russell that I was going to take the paper work to my credit union for the best rate and was suprised to find he match their rate right away. I was afraid that I being a woman by myself they would try and change the price, I was wrong. I learned a long time ago, to judge things yourself and it's worked for me over 50 years now. Thank you Tropical Chevrolet for the great service...Leila Stafford

Tony Jacob

Mar 4, 2010

I purchased a Chevrolet Express Van 2008 from Tropical Limousines Service of Miami,at: 8880 Biscayne Blvd Miami, FL 33138-3343 Phone: 1-866-791-4531 The van was a GM certified used vehicle. That meant, according to what is written on their web site, and according to the impression they gave me that it had gone through a bumper to bumper 117 point inspection ,which guaranteed that the vehicle was as good as new. In addition to a three day return if unsatisfied guarantee, the vehicle came with a came with a 12 month, or 12,000 mile warranty plus a limited additional 100,000 Mile, 5 Year Powertrain limited warranty After two days, I discovered that the gear shift and transmission wasn't working properly. I learned it will cost $5,000 to get it fixed. Also, the brakes were not working properly. I took the van back to the shop. The shop looked at the van and admitted that the transmission wasn't working properly. Then they told me that the man who works on transmissions would be away for 1-2 months. I went to talk with the manager Mr. Mark Diaz. He laughed at me and made fun of me in the presence of other customers. Then I made an effort to call the owner Mr. Ian Wildstein. He never returned my calls. This company is dishonest. They sold me a used van with a guarantee that the van was in as new condition, and that was all a fat lie.

barbikins

Oct 12, 2009

Thanksgiving Day in Canada and a statutory holiday didn't stop Ruben Jr. from emailing me information that I had requested about a new GM truck by email. This is good service that I would recommend to your readers. I am looking forward to test driving the vehicle. bye

BMW-Miami

May 22, 2007

The service provided at this dealership is beyond poor. I dropped my car off for its' first service check and ended up waiting almost six hours. THIS WAS FOR AN OIL CHANGE. I have no idea what happened but these guys are retarded, all of them, no exceptions. I can change the oil of my own car in 15 minutes flat.