Used Cars for Sale at Toyota of Scranton in Scranton, PA
402 miles away from you!
Toyota of Scranton of Scranton offers you the opportunity to find used cars by Toyota of Scranton. Toyota of Scranton is a trusted dealership serving clients throughout Scranton, in search of certified used cars. Also, Toyota of Scranton is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Toyota of Scranton to get the affordable car that is right for you.
Location: 3400 N Main Ave, Scranton, PA 18508
Phone: (570) 906-8438
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Toyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsToyota of Scranton
Authorized EpicVIN dealer
18508, Scranton PA
Check DetailsWhat’s more, Toyota of Scranton of Scranton has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Toyota of Scranton. Check out the listings today to find the right car for yourself. Toyota of Scranton is definitely the best place to buy used cars online.
Sharon
Nov 23, 2016
The staff and promptly time manner and if I don't have a ride toyota will take me where I want to go while my is being worked it's great thank u
Lisa
Nov 22, 2016
Doug Stahl was very good. Low pressure, informative, and he found the information I needed about towing capacity for the Tundra.
Steven
Nov 21, 2016
They always go above and beyond. Very friendly and accommodating. The sales, finance, and mgmt all operate with class. I will recommend to everyone.
William
Nov 21, 2016
Prompt quick service, friendly staff, Great facility. Comfortable waiting area. Close proximity to shopping. Large selection of vehicles if we wanted to purchase another vehicle.
Robi
Nov 17, 2016
The service was fast and I was able to sit in comfort while waiting for my vehicle to be finished.
William
Nov 17, 2016
Your Salesman, Aarron Nicholas, was very personable, and answered all our questions. He was easy going and very knowledgeable of your products.
Joesph
Nov 15, 2016
Ivqaa helped instantly when i came in the door. All the the service work that was scheduled was handle in fast manor.
Nancy
Nov 14, 2016
I liked that the staff calls you with updates on your vehicle. Lets you know what's being done and when they are scheduled to finish with it.
Kristen
Nov 14, 2016
The service is always Great, fast and efficient. My tech was very nice. I will never find a better place to service my vehicle. Amazing place!!
James
Nov 13, 2016
Work was done timely and I can trust in the good quality of the work done. The person I talked to was very pleasant, I think her name was Alyssa.
Kevin
Nov 13, 2016
Did what they could to help me find and buy a truck showed me new and used then the best options that fit me
Brian
Nov 13, 2016
The employees I dealt with were exceptional. Andrew Weinberger and Corey Boynton were great and made the process easy. I will recommend this dealership to everyone. I have never recommended a car dealership to anyone in the past and I have purchased vehicles from many different dealerships. I look forward to dealing with Scranton Toyota again.
William
Nov 12, 2016
Customer-focused, always. After dealing with another local dealership (Buick) recently for a relative's car, I'm firmly convinced that Toyota of Scranton always offers an outstanding experience. I've been a Toyota (now Lexus) customer for many years - beginning with Richard's Toyota in Olyphant, through the Gibbons Toyota era, and now with Mr. Gagorik's Toyota of Scranton, I expect to continue for years to come. I'm proud to have referred numerous family members and friends to your dealership, and who are now happy and satisfied customers too!
Melissa
Nov 11, 2016
I like that my salesman Doug Stahl is very helpful and makes the car buying experience very smooth and enjoyable..this is my 5th Toyota Tacoma and I would never purchase one anywhere else I am very pleased with my service through the years here and always refer everyone I know
Sanford
Nov 9, 2016
This is a busy place-I had an appt at 3...they took me on time.Work was done in a timely fashion.
Barry
Nov 5, 2016
Everything from start to finish. Staff detected the problem with Rav rear hatch not working and replaced module to correct.
Mark
Nov 5, 2016
The friendly reminders by text and e-mail about my service appointment.The customer service received when I pulled in for service.The shuttle service available and the friendliness of the entire staff from the service advisor to the shuttle driver.My total experience was flawless.
Brian
Nov 4, 2016
Everyone was professional, friendly, with much attention to detail. The facility was clean, neat , and easily accessible.The work was done promptly.
Stephen
Nov 3, 2016
Timely, competent service. Shuttle very convenient. Friendly employees. Very easy to make appointments. I have bought 5 Prius and a Yaris from this dealership.
Joseph
Nov 2, 2016
THE LENGHTH OF TIME WAS REASONABLE FOR AN OIL AND FILTER CHANGE AND A TIRE ROTATION AND VEHICLE WASH JOB.
Brian
Nov 2, 2016
Friendly helpful staff. Comfortable environment. Dunkin doughnuts in the showroom! Better value on the vehicle than all other dealerships in the area.Thr team I dealt with spoke to me like a person, not a "sale".
Mary
Nov 1, 2016
your employees now smile and say "hello", previously, it was slow coming. I like the new uniforms and the new paint job.
Melissa
Nov 1, 2016
Car maintenance was real fast. The employee were friendly. They looked over the whole car. Facility was nice and clean.
Jacqueline
Nov 1, 2016
I felt very comfortable with Jenna the salesperson I delt with. She answered every thing I had concerns about and I felt like i've always known her. Also, Andrew in finance explained every thing I needed to know about my loan process. It was a very comforting experience.
Tiffany
Oct 31, 2016
Everything from start to finish. Louis not only went out of his way but came in on his day off to over see the deal to make sure everything went smoothly. Couldn't have possibly asked for a better experience and I absolutely LOVE MY NEW CAR and will (have been) spreading the word for everyone to lease and purchase their vehicle from Toyota of Scranton!!! THANK YOU!!!! :)
Paul
Oct 31, 2016
Quick, easy access. No hassle. And Dunkin' Donuts in the lobby is always a plus! Although this dealership is out of the way, I will definitely return.
Anthony
Oct 30, 2016
Customer rep was excellent to deal with and my appointment was completed on time. Would positively recommend the service dept to others.
Keith
Oct 30, 2016
My service associate, Alyssa was great! Excellent check in experience and also when I stopped back to get my vehicle.
Kurt
Oct 29, 2016
Very quick service, always very friendly and always explains everything needed to my car, and never any pressure to buy extra services. Very clean facility.
Edward
Oct 29, 2016
I walked in with out an appointment an had an oil change with in one hour.your service is great. Toyota of Scranton is a quality company that also does great community service.
Elizabeth
Oct 29, 2016
Your staff was professional but friendly. I was there the amount of time the staff reported I would be so I could go on with my day.
Martha
Oct 28, 2016
Everyone that I dealt with was pleasant, informative and patient. I have suggested to many people the high quality ofthis dealership.
James
Oct 28, 2016
Your check in is quick and thorough. The waiting area is clean and comfortable. The staff is very pleasant even when very busy!
Shannon
Oct 28, 2016
Friendly service, pleasant atmosphere, VERY comfy chairs. I felt welcomed and appreciated. A shout out to Nick, who helped me patiently over the phone.
Ryan
Oct 27, 2016
Customer service was excellent. All staff members were extremely helpful and polite. Being in the waiting room was like relaxing in my own living room at home, very comfortable.
Caryl
Oct 27, 2016
Work was done quickly and the service coordinator was very helpful in answering my questions.But I do not like the notion that I must use a minimum of 20 words in filling out the review form so next time I will probably opt not to take the survey!!!
Britney
Oct 26, 2016
Very knowledgeable and respectful to me. Made me feel like I was making the best decision for my situation. I would definitely recommend toytoa to other people. They did a great job and did what they could to make my experience great.
Deborah
Oct 23, 2016
Very kind and professional. I felt well cared for and as this is my fourth purchase and my son also bought a car there, you are the only dealership I think of when I need a car.
TToyota
Oct 22, 2016
This is my second Rav 4 from Toyota of Scranton. Doug Stahl is an extremely knowledgeable, helpful, fair and honest salesman. I couldn't find a better car dealer anywhere than the team at Toyota of Scranton.
Todd
Oct 21, 2016
It was easy to get everything taken care of, the people we dealt with were absolutely amazing, and the amenities offered within your dealership while you wait are above and beyond anything expected.
Joseph
Oct 21, 2016
Always was happy with your excellent service!!! My Rav 4 runs great thanks to the quality of service I received.
William
Oct 21, 2016
very friendly front end service but costly for regular maintenance. regular oil change 49.00 Thats way too much, previously had changes for under 35.00
Christopher
Oct 21, 2016
transport to work and back was good it made it easy and more flexible to arrange for service. Driver and people at the reception were friendly.
Ashley
Oct 21, 2016
I dealt with Joe when purchasing my RAV4, I will definitely return to Toyota of Scranton for future purchases! Very professional! Thanks again Toyota of Scranton!
johha7676
Oct 21, 2016
Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 hours and having people come and go sitting by me in waiting room, Even one person that came after had the guy that waited on me come out and tell him it would be a little and it was, finally after 2 hours I went back to the same guy and asked when my truck would, he did a few things on the computer, and said let me go back and check. He came back and said they were looking at the hood latch. I had no problem with it. 20 min later he came and got me. I was in the process that day to buy the extended coverage on my truck and figured I would buy my tires and get my inspections there for the life of the truck. This is the 3rd time I was asked to send a review and never heard anything back from Scranton Toyota. And I just got done telling him about my Toyota, and he bought one a few months.
Kay
Oct 20, 2016
I found the Chevy Equinox that I wanted online so I called the dealership on a Tuesday. I talked and texted with Joe M. Jr. to negotiate a deal because I live 1 1/2hrs away from Scranton. He was VERY nice and I could tell he wanted to work with me as a customer, not just another sale. I saw pictures online, but it is hard to really see if there are small dents or scratches on the vehicle, so I asked Joe to tell me if there were any. He told me where the imperfections were over the phone. We came to an agreement and the next night my husband and I went to Scranton to drive the vehicle. We looked the Equinox over and the only dents I found were the ones he told me about. I was pleased at his honesty! We went in to sign the paperwork and we even got a lower payment than first worked out, without any more negotiation. All of the employees that we came in contact with at Toyota of Scraton (whether dealing with or just passing by) were very considerate and friendly! They respected our time (because we had another 1 1/2 to drive home) and that showed us we were more than just a sale; they cared about what we cared about. I am very pleased and I feel we got a good deal! Applause to you, Joe Jr. and Toyota of Scranton!
Janet
Oct 19, 2016
I was having a bad day and everyone was so kind even after my bracelet broke and beads flew everywhere.
Samuel
Oct 19, 2016
Fast service very professional extremely pleasant waiting area wait time was good couldn't be more pleased with their service and will continue to take our car there
Richard
Oct 18, 2016
Car was on time as promised, Car was washed when picked up. Diagnosed problem and had part the next day. Good job
Scott
Oct 18, 2016
willing to negotiate price, friendly, helpful, curtious, AJ was willing to do whatever i asked to make a sale that day.
Glenn
Oct 18, 2016
The service is great, the staff are always great and time wise it is good. Dont see any discount coupons anymore.
Gary
Oct 18, 2016
Beautiful, clean, facility. Staff was friendly & knowledgeable. Salesperson was very helpful. He tried to answer all questions, was polite and not pushy.
Karen
Oct 16, 2016
There was no haggling to get the best price. a a a a a a a a a a a a a a a
David
Oct 15, 2016
the facility was fairly clean and orderly, the employees were very helpful and quite friendly,they also knew where to find what I was there for
Bonnie
Oct 15, 2016
Everyone was very professional and respectful. I have bought 7 cars from this dealership, I think that says a lot.
Alyssa
Oct 15, 2016
I receive the car I wanted for a price I can afford. The sales man stayed late to get me in the car I wanted.
Dennis
Oct 14, 2016
Courtesy of employees and timely service. I would highly recommend Scranton Toyota for purchases and repairs. Also helps to have a Dunkin Donut right in the dealership. Also very comfy chairs to wait in.
Joseph
Oct 14, 2016
The personal service and the way I was treated. Very different from past times. I now look forward to getting my car serviced.
James
Oct 13, 2016
Quick and professional service clean and friendly place to wait for service . Good customer relations. Would recommend to others about TOYOTA of Scranton
Richard
Oct 13, 2016
Elie found me the perfect truck, exactly what I was looking for, like a magician pulling a rabbit from a hat.. What I wanted was NOT common or popular, and then "voila" she found it...
Patricia
Oct 13, 2016
They did the job in a very reasonable amount of time. I told Matthew that I was going to Schiffs to shop while I waited. He offered shuttle service and I declined thinking it wasn't necessary. After having a difficult time crossing the street, I decided I would take the shuttle back. They came to get me right away and my car was ready when I got back. In about one hour, I got my car inspected and my grocery shopping done. Nice!
David
Oct 12, 2016
friendly and professional staffgreat selection of carsgreat facility with a lot of amenitieseasy to use website to assist in buying process
Leonard
Oct 12, 2016
Tiffany was great !! Very friendly and knowledgeable, from the time I walked in to the time she called me to let me know my vehicle was ready.
Arthur
Oct 11, 2016
Fast purchase and hot looking sales lady! Very friendly staff throughout dealership. Great variety of trucks. Great financing options available.
Paul
Oct 11, 2016
Very professional sales and finance staff. Big selection of vehicles to choose from. Facilities were clean and well organized. Found my new dealer.
Angela
Oct 11, 2016
Timely manner for maintenance checks. Only complaint is that I leased my car in April, I was told by salesman I would get referral of $50'for referred my son to make purchases in September. Did no get this.
Christos
Oct 11, 2016
The staff was very professional and polite and the facilities were very clean. It was a great experience. I highly recommend it.
Thomas
Oct 9, 2016
Work was done quickly, and car delivered inside the "drive-away;" wash rack out of service (again...). Note to staff - use the customer's name (it's on the work order); adds the boost to making it excellent.
John
Oct 9, 2016
The entire facility is neat and spotlessly clean. The employees are cheerful, helpful and gracious. The waiting room is capacious and comfortable. The service was prompt. An enjoyable, easy-to-like, service experience.
Martin
Oct 8, 2016
Good service as far as technical aspects go,but service reps are too few and overworked not allowing them to give a more personal touch to their service. I felt like I was just another faceless customer who had to be processed on their production line. I won't be back unless I need a repair that only Toyota can offer. Too impersonal for me and why not have complimentary coffee etc. The Dunkin Donuts franchise I'm sure brings in good rent but every other dealer has a waiting room with complimentary coffee etc. Also the TV volume is so loud in the waiting room that you have to go outside to hear your thoughts. Why does every customer have to be subjected to loud, mindless chatter for the two hours you wait for your car. They should at least provide you with earplugs to block out the useless banter. And the cost of my annual inspection was about $20 above local rates including other dealerships.
Chris
Oct 7, 2016
Quick, on time and courteous. The service department exceeds any expectation you may have. All the employees at the dealership greet you and ensure that you needs are being met
Matthew
Oct 7, 2016
Very efficient, my service rep was a really nice guy, he went out of his way to help me obtain a current insurance card as I did not realize mine had expired.
John
Oct 6, 2016
Ease in getting an appointment and the drop off pick up service. The facility is absolutely beautiful. I only recommendation if you have someone by the end of the desk when you enter into service to always greet the customer, it was lots of people behind the desk but nobody really ignore acknowledged me the customer
William
Oct 6, 2016
Good timing, I did not have to wait to long. Efficiency, Good job Service writer did a good job. Excellent
Michael
Oct 4, 2016
Very knowledgeable and friendly sales people. Mark Desmarias was an amazing person to work with. We were able to come to an agreement fairly quickly and they were able to get us out with a car in one day.
Angelina
Oct 2, 2016
Speed of transaction and the salesman were courteous. They were both polite and made me confident I was getting a good deal. George Zepherin is the best salesman ever!
Nancy
Oct 1, 2016
Professional service. Seemed very familiar with the options on my vehicle. Helped to set up Bluetooth and nav. Polite and helpful
Melissa
Oct 1, 2016
I always love how personable the employees are. They make sure you are comfortable and are knowledgeable. With that said, the buying process is horrendous when it comes to how long it takes.
Jordon
Sep 30, 2016
Employees were very helpful and knowledgeable which helped throughout the vehicle buying process. Cathy showed great determination to find the right vehicle for me at the best price.
David
Sep 30, 2016
Everything went smoothly. All personnel acted professionally and courteously. Doug knows his stuff and Andy has obviously done that finance end before. Give them all a raise!
Joseph
Sep 30, 2016
professional employees well suited to their assignments carried out in a courteous manner. Our first installation of auto butler and will be curious to see the results after driving through rain and getting some bug splatters
Martin
Sep 30, 2016
Swift & thorough service with excellent people and a beautiful facility located conveniently off I-81. It is always a pleasure to visit this Toyota dealership.
James
Sep 29, 2016
Everyone did a fantastic job working on my 2012 Camry.. In fact after replacing the Air conditioning compressor, My gas mileage as increased from 29 MPG to 34 MPG.. This Car never did that well..My 3 other camrys' all got 34
Antoinette
Sep 29, 2016
No complaints...BEST dealership we have ever worked with!From the day we came in to the service dept. a year later!
Jeanette
Sep 29, 2016
Customer rep was extremely friendly and helpful. Went out of her way to give me prices for the tires I would be needing and kept me abreast of upcoming sales.
Steven
Sep 29, 2016
We found the car we liked on Cars.com at TSoS and scheduled a test drive. Car was ready to see and drive when we arriived. I absolutely loved the fact there was no pressure during the sale. Jenna was willing to answer any questions we had but did NOT pressure us to make the sale.
Kathleen
Sep 28, 2016
Was taken care of right away. The service adviser was genuine. My car was done very fast. Wasn't treated like anumber.
Carl
Sep 28, 2016
The friendly staff. Brenda and her trainee met me and they could not have been nicer. Both ladies know there jobs and explained everything to me. On the way out they were there to explain what had been done to my car.
Ralph
Sep 27, 2016
PULLING INTO SERVICE AND HAVING SOMEONE COME RIGHT TO YOU TO TAKE CARE OF YOUR VEHICLE OR YOUR CONCERNS FOR YOUR VISIT.
Katherine
Sep 27, 2016
Dealing with Chris Wagner was a pleasure. He was very helpful and professional. I would highly recommend others to buy from him.
Carol
Sep 27, 2016
I like the shuttle from there when I drop off the vehicle. The lot is well arranged and the facilities are always clean inside and out.
Ronald
Sep 25, 2016
Much improved from my last visit. Very thorough explanation of services being done and much more organized overall. It is clear that changes have been implemented
Carolyn
Sep 23, 2016
Brenda at the counter treats me as a friend, makes me feel so welcome. All of the other people that work there are very polite and helpful. This dealership feels like "home" to me, and I know you take good care of my car. Thank you all for your excellent service.
Paul
Sep 22, 2016
Took my car in for it's scheduled Toyota Care. Check-in/check-out was quick and easy. Service was competed prior to my scheduled pick up time. Service associate was very kind, helpful, and best of all no pressure for add on services.
Sherry
Sep 22, 2016
Very courteous and service was very quick Checked out took a little time But overall the experience I had was good and I will be back again thank you
Jane
Sep 21, 2016
Fast friendly service and the waiting area and show room are very clean! The staff is polite too which is always appreciated.
Ruth
Sep 21, 2016
Toyota of Scranton has treated me very well, I appreciate the courtesy and professionalism that everyone has. They still treat you well even after they "get the sale", not all dealerships are this way!
Kathleen
Sep 21, 2016
Always treated with professional service and repairs and service provided in a timely manor. Transportation provided as needed to nearby mall etc.
Barbara
Sep 19, 2016
Staff is very friendly and helpful. They always greet you with a smile. They take the time to explain everything to me.
Peg's Car
Sep 16, 2016
The service was very good and done in a timely manner. I have referred this dealership to friends and family. I leased a 2016 Camry in April and I am very pleased with the vehicle for
Camille
Sep 14, 2016
Timely information on service on my car and the ride to and from work. Service was done right the first time.
Sharon
Sep 14, 2016
The two people I had experience with at Toyota on 9/13/16 were amazing! Jason Palmigiano took great care of me! John (wish I got the last name) the shuttle driver was awesome too!
Marilou
Sep 13, 2016
6 month check up was fine the service was quick and I was in and out the service desk gentleman was very nice and he listen to all my questions and answered them
Louise
Sep 13, 2016
It's a pleasant place to be in so it makes it easier to be there waiting for your service to be completef
Brett
Sep 13, 2016
Very helpful sales staff in place, Very clean place. Honest people who are willing to help explain things. Great buying experience!
Richard
Sep 13, 2016
Courteous. Was informed of problems. Asked how to handle the solutions. Personal service. Everything was explained. Facilities are really excellent.
Michele
Sep 11, 2016
my vehicle was taken care of in a timely manner. Amy special requests that I made were payed attention to.
John
Sep 11, 2016
Friendliness from the staff and shuttle service. On time and very efficient. Very organized and operated. Nice friendly people and service was great.
Judith
Sep 11, 2016
TSofS is simply an amazing business to utilize. Quick appointments, friendly service people, never try to push things on me that I don't want or need, true to the time frame they give, they wash my car every time I go there; they keep my vehicle safe and on the road.
Megan
Sep 11, 2016
Chris Wagner was efficient and methodical in order to work out the deal I needed. I went home with a smile on my face and a set of keys in hand!
David
Sep 10, 2016
Friendly and courteous. State of the art facility is appreciated. Convenient and comfortable waiting area and shuttle service as needed. All noticeable and appreciated.
John
Sep 10, 2016
10,000 mile service was quick 40 minutes out the door . . . . . . . . . . . . . . . .
Edward
Sep 9, 2016
Personable service. On the phone service was friendly and helpful. I was told I also needed brakes. There was no hard sell and they answered my questions honestly.
Glenn
Sep 9, 2016
Professional counter staff clean showroom and waiting area. Nice assortment of new vehicles and a good variety of used vehicles on the lot.
Donna
Sep 9, 2016
Highly recommend. Everyone was very efficient and friendly, from the customer service to the shuttle driver who promptly brought me to my destination.
Deborah
Sep 9, 2016
Quick and complete service. Easy check in and check out. Courteous and knowledgeable customer service representatives. As always, very clean dealership.
Steven
Sep 9, 2016
Curteous staff - fast, efficient and friendlyService technician kept me informed on the entire process, and the car was ready on time!
Rebecca
Sep 8, 2016
Got my car in smoothly and was greeted nicely. When it came time to letting me know what was going on with my car, Jason was very friendly and explained everything perfectly he also let me know how long the wait would be and he was very close. They actually got done with my car about 10 minutes earlier than Jason predicted.
Stephen
Sep 8, 2016
Personal/ professional care of our car and of course ourselves. By all employees involved,from the time we arrived until we completed our visit
Renee
Sep 8, 2016
The service appt. was easy to schedule online, they took my car early and the wait time was minimal. Great customer service as usual.
John
Sep 8, 2016
Fast,clean, friendly and very helpful. Always take all my car there for service. Great employees and a comfortable atmosphere. Will be back.
Michael
Sep 7, 2016
Very easy transaction very helpful salesman he explained many details of the vehicle I was interested in. Also the vehicle that I wanted was there on your lot and it did not have to be "ordered"
Barbara
Sep 7, 2016
Everything! No waiting, right on schedule. Very courteous shuttle driver. I was updated by phone as to what was needed for repair. All personnel were very pleasant and professional.
Teresa
Sep 5, 2016
Everyone was very friendly, and the service was great. Facilities were very clean, seats super comfortable. Also they have a dunkin donuts inside the facility, so that's always a big plus
Leann
Sep 5, 2016
Let me know what else was wrong with car. Parts are over priced. They don't always fix the problem I had.
Joseph
Sep 4, 2016
Great service and clean place. Explained everything. Very nice employees . Would definitely recommend this place. Every time I have been there I never had any problems.
Ronald
Sep 3, 2016
everyone was very nice and helpful. all my Questions were answered.Waiting room was clean and comfortable. Waiting time was not to long.
Marjorie
Sep 2, 2016
Trustworthy service, convenient shuttle service, clear record keeping, certified mechanics. We always bring our cars here. Online appointment booking is also convenient
Kevin
Sep 2, 2016
Sales person was respectful and honest through entire buying process. Costumer service was quick and swift to resolve any problems.
Joseph
Sep 2, 2016
The salesman who sold the car. Genuine and friendly and helpful all the way. A.J was a the best car salesman we have ever dealt with.
John
Sep 2, 2016
Very professional staff. Very Clean establishment . Quick and excellent service. I actually look forward to coming to have my car serviced.
Robert
Sep 1, 2016
The staff in the service department always treat you like you are family. Great service team highly recommend to friends and family!
Maria
Sep 1, 2016
Everybody was very professional. I felt very informed and valued as a customer. Brenda and Jason helped check me in and they were wonderful. I cannot say enough good things about Alyssa. She drove me back and forth and was so kind, sweet, and professional. She is definitely an asset to your company.
Lance
Aug 31, 2016
Everyone that I met was very professional, polite, and courteous, especially Doug Stahl, the gentleman that sold me my new car. He was very easy to converse with: not a pushy sales person at all.
Brandon
Aug 31, 2016
Got an appointment next day. Very nice people at the check in area. Waiting area very nice, ie phone chargers, WiFi & televisions.
William
Aug 31, 2016
Willing to work--- Coach Kettel helped in every way very patient while I got new insurance. Also very patient with the process.
Sheila
Aug 31, 2016
My salesman was very informative about the truck I was buying. And really made the whole financial part very easy as well as answered all my questions completely My sales manager George Zephrin was very helpful and accommodating when I needed to get just the right amount for my trade and a good Price on the truck I was buying. Both men were very very very helpful and I will return to the dealership with more business
Timothy
Aug 30, 2016
Everyone trying to help or ask if I was taken care of. Just wish I had a second key. Just wish I had a second key
Michael
Aug 30, 2016
Thought the service was good and very quickly finished while I waited.think your car wash could be better. Thank you.
Jacqueline
Aug 27, 2016
My corolla is the 4th Toyota I have purchased and have always used a Toyota dealership to have them serviced. I trust the mechanics there and the staff at the desk are also great.
Rick54
Aug 27, 2016
I've heard "no hassle buying experience" thrown around by dealer after dealer. But this is truly the case here. There was not a single ounce of pressure placed on us and we were treated with nothing but courtesy and respect. We actually stopped in by chance and honestly had little to no intention of buying a vehicle. But Joe was so nice, and so low pressure and the deal was SO good that we decided to buy on the spot! Even with all that, we were in and out in less than an hour! I would highly this dealership and particularly Joe Mercado to anyone that is even considering a vehicle purchase.
William
Aug 26, 2016
Very pleased with service person we interfaced with, serviceteam preformed service in a timely and quick time on our Toyota Avalon.
Dan
Aug 26, 2016
Consistent and Customer Focused Service. Always treated respectfully and professionally. It does not matter how busy the Service Department is ... It is always a pleasant experience.
Christine
Aug 26, 2016
The continued general helpfulness of the service desk employee, Bonnie Weber. Extremely kind and accommodating. Will continue to use Toyota Scranton because of the quality.
Lisa
Aug 26, 2016
Everything is quick, efficient and easy!! All staff are polite and helpful. The waiting area is clean, bright and comfortable. The option to have a coffee and snack is also very nice.
Jennifer
Aug 25, 2016
Chris Wagner was fantastic. He was very responsive and seemed just as excited as I was that this was my 1st new car.Further, I quoted 3 other dealerships; 2 said they couldn't get the truck and the 3rd could find it but not with everything I wanted....and it was more money. Chris and the Toyota team found it and had the accessories that I wanted added.Lastly, I could not get over the dealership:- the size- how clean- the Dunkin Donuts- how nice everyone was- the selection
Mary
Aug 25, 2016
Easy in. Friendly agent. Comfortable work space (wish the TV wasn't so loud). Out in 1 hour. Was free. Thanks
Roger
Aug 25, 2016
New Salesman at dealer named A.J. Wallace really was on top of any questions asked, kept things moving along. The Dealership was able to get the car I wanted which was a 2016 Rav4 Hybrid SUV.
Jean
Aug 24, 2016
The waiting room area is comfortable, connects to wifi, and has access to coffee. Associates are friendly and welcoming although they appear to be very busy
Marie
Aug 24, 2016
All the work on my car was done in a timely manner. Our service rep was polite and helpful. She addressed all our car questions and concerns.
Raymond
Aug 24, 2016
The service representatives were very kind, courteous and helpful. The facilities were very clean with a comfortable lounge. The service technicians did fast and quality work.
Thomas
Aug 23, 2016
Cathy who leased us our Rav4 made my wife and I very comfortable through the whole experience we will be back at the end of our lease.
Deborah
Aug 23, 2016
Friendly, very helpful sales rep. Mark was beyond helpful as he answered all our questions, anticipated what our needs may be and explained all the techy, stuff till we understood it. We never felt rushed. He wanted to make sure we were able to use all the great features in our new car.
Maryann
Aug 23, 2016
Service dept. was very helpful. I bought tires, and was given a choice of companies to choose from. The price was good also. My car was serviced promptly.
William
Aug 21, 2016
they got me in before my appt time and the people i dealt with were great excellent experience the Dunkin Donuts and comfort of the waiting area excellent
John
Aug 21, 2016
We had a great experience at Toyota of Scranton with Corey and Andrew. In the time it took to do an oil change on my car, we purchased another car.
Amy
Aug 21, 2016
Overall a good experience. Long wait but I made the appointment on a Saturday so that is to be expected
Joan
Aug 21, 2016
Bonnie Lee Weber was very courteous and proficient in her job. She was also very knowledgable and friendly. She was also patient and actually walked me out to my car! This was only for a recall service with me not having to pay for the service. So I was impressed that she took the time to do this.
Frank
Aug 21, 2016
I liked the service I got and the deal I got and the people were very friendly and everything was explained very good
russ07
Aug 20, 2016
The service I've received at the dealership has been great. They never try to push repairs that may be unnecessary or not needed at this time, which was the case with my brakes. Others would rake you "over the coals." I'm always kept up to date on the status of my repair, and have the service group go out of their way to make sure I'm satisfied.
Joel
Aug 19, 2016
I called to see if the could get our car in for the recall because my husband goes back to school next week and they did. Thank you for that! Unfortunately it took hours longer than they said and they did not communicate well with us.
lexie000
Aug 19, 2016
Ilove My Toyota . Cathy Keohan Has Been taking care of me for years,She keeps me in my price range She's a great person. I love her i lease
Michelle
Aug 18, 2016
Very nice employees, no long waitExcellent serviceBeautiful facility. Enjoyed my Dunkin lolThe man who took care of me also programmed my new phone to my vehicle... Very nice man
Howard
Aug 17, 2016
The asst service manager did a outstanding job of proving why Toyota of Scranton easily creates repeat business from its customers.
Yolanda
Aug 16, 2016
Honest, straight forward answers. Pleasant atmosphere and personalities during my selection. Both Andy and Ellie explained options thoroughly, with patience and kindness. I was impressed at the level of consideration towards my questions. This is my 3rd Toyota Corolla, I love the value of the car and it's performance through the years, well worth it!
Harold
Aug 15, 2016
The salesman Joe was great along with Len in the finance department. They went above and beyond. Would definitely recommend this dealership.
Fred
Aug 11, 2016
The service was quick and friendly. No issues. Also, while waiting I was able to get some work done and grab a coffee. Great setting.
Wayne
Aug 11, 2016
Knowledgeable, Professional and a good sense of humor makes for a very pleasant experience. I would have no trouble recommending Toyota of Scranton to anyone.
James
Aug 11, 2016
The employees at the Service Center were really nice and helpful. They let me know that I was in desperate need of tires and gave me prices on a couple of options.
Gloria
Aug 10, 2016
Courteous, and listened to what I had to say about why I was there. Service was done promptly. I will continue to bring my car here for service.
Joseph
Aug 10, 2016
Easy in short wait easy out. twenty words is way to many to describe this transaction. have a good day.
David
Aug 10, 2016
work was completed in a very timely manner. Advisor was very friendly and helpful. The facilities were very clean and modern.
Cheryl
Aug 9, 2016
Sean Fisher is an amazing sales man and goes above and beyond to make the buying experience smooth and easy.
Mark
Aug 7, 2016
your people behind the counter and the mechanics themselves explained everything that i needed to know about what was wrong with my vehicle. they were extremely helpful.
Marcelle
Aug 6, 2016
Greeted immediately and did fast and helped out and washed car. Mary Jo Preno alwayssvrantoVery great helped when bought carThere
Cheyanne
Aug 6, 2016
Everyone worked around my needs. My service rep even ran and brought my car inside because it was pouring rain!
Patricia
Aug 4, 2016
being on time; my car was taken at the precise time; I did not have to wait more than an hour and it was great timing; everyone was friendly and professional
Brenda
Aug 4, 2016
The representative was courteous. He took time to understandand solve the problem. The waiting area was comfortable andinviting with access to coffee and donuts shop. It took the stress and worry out of my day. Thank you Brenda P
inda1735
Aug 3, 2016
I just went in to get a battery for my key fob. The gentleman that took care of me was very friendly and courteous. I love my Rav4 and the service dept. They are all very professional.
John
Aug 3, 2016
My experience with both Jenna, Marisa, Dave Banas, and Andy in finance was absolutely exceptional. Jenna and Marisa both are the reason why I decided to come in to purchase my second vehicle after I had purchased my Ram 1500 from them a little over 2 years ago. My whole sales team worked flawlessly in ensuring I got the Tundra TRD PRO that I had sought after since it hit the lot. Thank you again and I look forward to my next purchase with Toyota of Scranton.
Pat
Aug 3, 2016
Very smooth, fast and courteous. You staff was very friendly and polite and helpful. They were prompt with processing me in, performed the service, and then processing me out. :)
Nick
Aug 3, 2016
The manager is very concerned and pleasant. Great rep for the dealership.I am a man of few words. This is very annoying that I have to write to a quotation. I suggest you change this. Next time I may not be as nice in th his section.
Michael
Aug 3, 2016
Friendly, knowledgeable, and helpful salesperson!Joe M made us feel comfortable and handled transaction smoothly.Overall Great experience!Great job Toyota of Scranton!
Gholam
Aug 2, 2016
friendly, courteous, efficient, to the point ,best price,great management,on time,on time delivery, the sales person was the best .I will buy my next car from Scranton.
Donna
Aug 1, 2016
MY SERVICE WRITER BONNIE WEBER IS VERY POLITE, EXPERIENCED AND PROFESSIONAL. SHE TAKES VERY GOOD CARE OF YOU FROM THE BEGINNING TO THE END OF YOUR SERVICE. I RECOMMEND HER TO ALL OF MY FRIENDS.
Joseph
Jul 31, 2016
The salesman was very knowledgeable about the vehicle I wanted to purchase. In addition he was patient and gave me several options to make this purchase within my expected means.
Julia
Jul 31, 2016
My experience at Toyota scranton was exceptional from the initial contact, when I made my appointment, through the servicing of my vehicle. The staff is pleasant and efficient. My car was serviced within the expected timeframe and the wait area was clean and pleasant.
Carl
Jul 30, 2016
Bonnie was such dream to my wife. My wife said she is so wonderful and so helpful and very informative of what's going on Brenda is also a great asset to your team as well. Mr. Sutton came right out and was very nolagiable and so polite. They got things done in a timely manner to me any way it's about quality of work not how fast you can do it.
Kathleen
Jul 30, 2016
I was able to drop my car off the night before and they just called when it was ready! My car even got washed!!
Mary
Jul 29, 2016
Couldn't have found a nicer group/team of people to assist me with my automobile needs. I love my toyota & I am extremely satisfied with all of the customer service I get from my Toyota dealership & its employees. I would highly recommend them.
Andrei
Jul 29, 2016
I believe that the dealership truly values the experience of the customer and listens to their customers' needs -- that is very much appreciated.
Richard
Jul 29, 2016
Luis was very knowledgeable about the vehicle and answered all my questions. He was also very friendly and didn't pressure me.
Jacqueline
Jul 29, 2016
Very friendly professional staff! They take the time to explain issues pertaining to my car and answer all of your questions. Very clean facility!!
Kimberly
Jul 29, 2016
We met with a wonderful man by the name of Andrew Kettel. He was such a classes, young man and we were thrilled to have him help us get our new car. Another man name Omir, was a huge help to both me and my husband. Toyota is very lucky to have such fine men working for them.
Maureen
Jul 29, 2016
Mark was very friendly and knowledgeable. The showroom was very clean. Mark made it very easy to purchase a vehicle
Philip
Jul 28, 2016
I brought my leased car in for it's service and waited there. It was very fast-30 minutes. They could not be more accommodating. They came and found me when the car was done.
John
Jul 28, 2016
Straightforward delivery of information. I arrived at the dealership, was walked through the necessary paperwork, and was out the door within ten minutes.
Tara
Jul 26, 2016
Pleasant, friendly, helpful sales, service, and collision staff. Willing to go above and beyond to help the customer.Would recommend this dealership
Michael
Jul 26, 2016
Great facility and great knowledgeable staff! Sales rep was terrific! Lots of selection. Company is very generous in the community.
David
Jul 26, 2016
My Service apointment took less time than i was originally told it would by the Service Manager, allowed me to get on with my day sooner than i thought.
Kurt
Jul 26, 2016
Friendly, and timely on service repairs, clean facility, process was very comfortable from start to finish. Would recommend to others, very satisfied.
Chris
Jul 25, 2016
My parents were long-time buyers of Toyota vehicles ever since the dealership used to be called Gibbons Toyota back in the mid 90s. We even had our own salesman that we consulted with for years that was very friendly and was no pressure at all. So whenever we needed a new vehicle, we usually only went here and didn't even bother going anywhere else.At some point in time, the dealer name was changed to Toyota of Scranton. The first change we noticed was that most or all of the old sales staff was gone and it seems there's much more turnover than there used to be. The group of sales people that are there now seem to be much more higher pressure than the previous groups. Even still, I wanted a Toyota, so I decided to roll with it anyway.The sales procedure was fairly standard, but the sales rep didn't really seem to care one way or the other about you. There was some negotiating room, but it was like pulling teeth at times and the initial trade-in quote was well under what Edmunds listed it at. They still give you the scary electrical diagram from a car that looks 20 years old to try to get you to purchase the extended coverage. I declined, wrote a check for the amount I specified and was on my way.Where things went awry was when I got the car. As soon as I started pulling away, the low tire pressure light came on. No big deal, I thought. Maybe it just was sitting for a bit and deflated due to the cold weather. They filled it up and I was on my way.A week later, it came on again. I checked the tire itself and sure enough, there was a nail in it. I talked to the sales rep about it and instead of offering to help, he immediately blames me for it and says I must have ran over something. I pointed out to him about the previous incident I told him about and he suddenly remembered and offered to get it patched for free. Service was slow, but at least they fixed problem. I was annoyed though that there wasn't a point where the car was inspected for something like that before it was sold as it seems it should be part of a standard procedure.The problem with sales in this dealership is that their motto is these cars "practically sell themselves" (as one sales rep told me), so there's no incentive for them to care about you. There's definitely a lot of inventory to look at, but unless you want to feel like another number, I would look elsewhere. I'm sure not all the sales reps are bad people and they do allow you to test drive wherever you want (which is always a big bonus in my book), but I think the amount of cars they have to sell has taken away the personal relationships we used to have here. When my parents have to get new(er) cars, they will most likely be looking at another dealer.
Patricia
Jul 24, 2016
The clarity of everything I could expect from the service visit. I knew exactly how long I'd be and what would be done to the car during the visit. Staff was very friendly and personable
Daniel
Jul 24, 2016
You had an appointment soon for me (I did not need to wait for a week). Brenda at the service desk was very knowledgable and thorough, and she went above and beyond to extend kindness and respect!
Mark
Jul 23, 2016
Friendly salesman Joe Mercado. Wide selection of new vehicles to choose from. After Joe let us test drive A couple of Rav4's. He suggested we try a hybrid. I never even considered buying a hybrid but because it was all wheel drive and had more HP and better acceleration I gave it a test drive and I was hooked!!!!
James
Jul 23, 2016
We came for a recall. We were greeted promptly, taken care of very professionally by Brenda, our recall was completed quickly, and we were on our way.
BenandKari
Jul 22, 2016
We live 1 hour away. They went out if their way to accomedate our schedule.The dealer "Doug" contacted us several times to keep us informed.Very satisfied with service...and our "new" used car!
Robert
Jul 22, 2016
A very competitive price for an oil change (with the coupon I received from my last visit) Quick and friendly service. I was informed I would be needing tires soon but not pressured to do anything immediately. That was how it should be so I asked for a quote for new tires that came on my service receipt but...see #4
Joann
Jul 20, 2016
I always like the service department. They take your concerns serious & treat you with respect. If I know anyone looking for a Toyota, I would recommend Toyota Scion of Scranton only.
Michelle
Jul 19, 2016
I have had my car here twice in the last month. Once for the collision center and once for service. Both times they kept me up to date on all repairs and the status of my car. Work was completed before expected and done well!
TJ
Jul 18, 2016
I feel I got a good price when I bought my car but it went down hill from there. I got stuck waiting for hours when the deal was done before going back to sign on the dotted line. Later I was told that a boss wanted to talk to the paperwork guy so I was put on hold. The person preparing the paper work then told me the protection plan I bought would last one year less than I was told beforehand by the very same person. He failed to mentioned that the price did not change. I am still bothered that I did not speak up and cancel that, but I just wanted to get out of there by then. In the weeks afterwards I started getting paperwork and offers for the wrong car because someone messed up the paperwork. I had to speak to a manager before they finally corrected it. So, the price was good but the rest was horrible. I bought my car in September of 2015.
millie2015
Jul 17, 2016
First negative review I have written about this dealership that is why I gave it 4 stars. Usually very good service. I had an appointment to have my car inspected. I was waiting and was told they would tell me when it was done or if there was a problem. After waiting an hour and a half I went to the desk to see what the hold up was. Person I was dealing with was not there. Another employee that I asked seemed to be annoyed with my request to know what was going on with my car but did eventually find the problem and took care of it in a pleasant manner. My car needed a part and I have to go back. I'm sure it didn't take an hour and a half to find this out someone just neglected to notify me in a timely manner which I really find annoying. Usually your service is much better than this. Hope I don't have to write a negative review when I return to get this repair done on my car or I will have to find another dealership. I have been dealing with you people for many, many years and hope this is a one time thing.Roseann Dsurney
James
Jul 17, 2016
The service was prompt and fast yet complete. Recalls were identified and corrected during the service without excessive loss of time.
Zachariah
Jul 16, 2016
The interaction with the agent who made a list of repairs that I can address as I have the money to do so- she was amazing!
Marek
Jul 16, 2016
Great Experience.Cheapest price around.Quick and smooth transaction.Will recommend to a friend.No games, price just as discussed over the phone.Doug is the man.
JoeMcG123
Jul 15, 2016
I had a slight issue with my cruise control. It blinked occasionally when driving at night. Bonnie Weber found a technical service bulletin for the repair ordered the part and had it installed. It only took an hour and they even washed my vehicle. You have to visit this dealership to believe it. The showroom and the service are incredible.
Michael
Jul 15, 2016
Friendly and knowledgeable sales and service employees willing to work with customers in any situation they may have just bought my second vehicle here within a year
John
Jul 15, 2016
we've dealt with Toyota for several years and just like your product. Owned several vehicles in past-most likely again in future.
Mary
Jul 14, 2016
Courteous, prompt service, friendly people, pleasant and comfortable waiting area, clean waiting room, Dunkin donuts is a nice touch too!
Dorothy
Jul 14, 2016
thoroughness of review of what van needed after inspection;technician lifted hood and went over all the details;price was what they said
Antoinette
Jul 14, 2016
The attention Jessica Competiello, the Customer Rep., gave me. Very knowledgeable, explained everything clearly and took her time with me, an elderly person. Would work with her again every time.
Joseph
Jul 14, 2016
The friendliness of the staff and their willingness to assist! Also, the sales department and body shop are great to work with. I have purchased 2 pick ups in the past 4 years and will keep on returning, not because of the price but because of the great treatment as a customer!
Mark
Jul 13, 2016
Had an issue with the radio the salesman came out walked me through the hole thing and set up my phone and radio..
Robert
Jul 13, 2016
Excellent service department. Clean facilities with a very comfortable waiting room''''' When needed. However, overpriced on NON Toyota replacement like air filters.
Carol
Jul 12, 2016
polite courteous employees, prompt with keeping your appointment, they explain everything that was done and make sure you understand what they did
Patrick
Jul 12, 2016
Fast, friendly service. The ability to view vehicle inventory online is a definite time saver. The vehicle I bought I found online, went to your dealership the next day and bought it.
Thomas
Jul 12, 2016
my service experiences at Toyota of Scranton have always been time well spent. Your service department knows how to do the job and they do it... no excuses.
Janet
Jul 11, 2016
Convenience great customer service very personal staff friendly staff time management right on the money wish I didn't need new tires but someone came and explained what I needed
Kimberly
Jul 11, 2016
Joe asked questions an explained everything that would be needed with the repair and the cost before the repairs began.
Barry
Jul 10, 2016
Everyone was very friendly, smiling. They took the time to tell me how the appointment was progressing. I like the availability the DD coffee. The waiting area is bright and welcoming; restrooms are very clean.
Karen
Jul 10, 2016
Great sales person he answered everything. Neat and right to the point with no pressure . Was going to buy Honda ,have had one for years,but he helped us and we switched... Great Guy
Juan
Jul 10, 2016
How easy,painless and level of communication before, during and after the process. Friendly and personable. It felt like family. I would definitely recommend to friends and family.
Richard
Jul 9, 2016
I really was impressed by the personal interaction I had with my service associate. Thank you for eliminating the "electronic indicators" to alert customers their vehicles were ready. The associate coming to the waiting area to inform you your car was ready really adds a personal touch.
Homa
Jul 8, 2016
I liked the fact that the service people were very professional and kind. The service was completed on time, and the waiting area was very comfortable. Simply excellent!
John
Jul 8, 2016
My car was serviced faster than I expected, which I liked because I waited for service to be completed. The service professional I dealt with was very helpful. She explained all the service to my car that was done. She also explained to me at what mileage different maintenance should be done to my car.
Frank
Jul 8, 2016
Jason was very courteous and accommodating. Service was performed pretty fast, oil and filter change, rotate tires, check out car, about 1.25 hrs.
Diana
Jul 7, 2016
The shuttle driver was friendly and knew where to go. The service was completed quickly and the explanation of the service was complete and understandable.
Susan
Jul 5, 2016
The salesman worked with me and I didn't feel pressured at all. He went above and beyond to get me the vehicle I wanted and could afford. Financing dept. was great too.
Patrick
Jul 3, 2016
Kathy Keohan is a wonderful salesperson. Tops. Highly recommend her. Purchasing was easy and quality of produce and service was great
Theresa
Jul 2, 2016
The employees are the most courteous and pleasant people. They explain what work is going to be done and the amount of time needed to complete it. They are usually right within a 5 to 10 minute difference.
Deb
Jul 2, 2016
everyone was polite and attentive letting me know they would be right with me. Joe who waited on me explained everything needed and was patient with me. I was having a hectic day and he needed to call me twice on the phone. I felt I was a little rude but he assured me I wasn't. He has very good customer service.....The person that I paid was also pleasant and walked me to my car instead of just telling me where it was. Very good experience...
Dan
Jul 1, 2016
felt very comfortable while there no pressure what so ever and staff very nice had a great experience and salesman christopher wagner was extremely important with the sale
Joseph
Jul 1, 2016
Service person (Tiffany) was very personable and knowledgeable of services offered. Service was fast, reliable and efficient. Facilities were clean and comfortable.
Janice
Jun 30, 2016
Told me everything that was going on and what was needed to fix it and they were very kind and considerate
David
Jun 29, 2016
the ease of the transaction,and the superior service I received from the staff. Cathy Keohan my sales consultant and Josh the sales manager gave me the best car buying experience ever Thank you. Omir Omeragic my finance professional is above professional,and explained all of the paper work so that I understood. He was very patient with me making sure i was clear on everything.
Paul
Jun 29, 2016
They were able to fix the recall even though I did not have an appointment. I was in Scranton on other business so I just stopped in. This saved me a 90 minute round trip drive.
Jean-Maree
Jun 28, 2016
Joe, josh Brenda and Bonnie are a great team always helpful and pleasant. Also Samatha is very professional and caring!
Elizabeth
Jun 28, 2016
The flow of exchange from one lease to the next. Our salesperson, Sarah Sears, was pleasant, knowledgeable, answered all our questionsnot, she was not pushy. Everyone was courteous and solicitous.
Michael
Jun 28, 2016
Superb, on-time service: as always, Bonnie Weber was most accommodating in scheduling my visit, coordinating service, and ensuring my complete satisfaction. Kudos to her and her team!
Kristin
Jun 28, 2016
Friendly staff. Received a great deal on my new Corolla. Quick to call me back when I called salesman with questions. It was easy to switch my old lease to a new lease.
Edward
Jun 26, 2016
This was our fourth car purchase from the dealership. This was the easiest and best experience we had. We would definitely recommend and return for another vehicle/services if we keep receiving the same treatment as we did this time around.
Joseph
Jun 25, 2016
Prompt service and clean nice waiting room plenty of cars to choose from service people are knowledgable and courteous would definitely recommend
George
Jun 25, 2016
They changed the reception process to be very fast and efficient. The people were friendly and updated me threw out my entire stay. Was out in less than a hour and when I got in my car it was washed.
Joan
Jun 24, 2016
The "taxi" service they provide while having the car servicedI would definitely return for needed service.. Dunkun Donetsin the waiting area is a plus.
Rhonda
Jun 24, 2016
I was late due to a road closure and they had no problems with it. It was nice to hear that since I hate to be late.
William
Jun 24, 2016
Was greeted by a smiling and very friendly service person, Got all the work done in about 1 hour. Car was washed and looked awesome!
Sandra
Jun 22, 2016
Jeff was a knowledgeable sales associate. He listened to my needs and was focused on selling a car to me and not just making a commission for him.
Shirley Neyhard
Jun 22, 2016
Went to look as the a car but was sold but dealer had courtesy to email and let me know
Barbara
Jun 20, 2016
Service department is friendly. Brenda knows you by name and is always willing to help. I love the shuttle service too.
Naomi
Jun 19, 2016
All service personnel made me feel welcome. However, when explaining the work done on the car, he tended to look at my husband rather than me though I am the registered owner.
Joseph
Jun 11, 2016
The professionalism of all your employees. Bonnie Weber and the other service advisors always make me feel like I am your best customer.
Dd
Jun 8, 2016
Great team!!! David Marrison and Omir were great. I bought a Highlander. It was a easy transaction between my old car (2015 subaru) to my new Highlander. I love my subaru forester but to small for a family of 4. Thank you again
Joseph
Jun 8, 2016
Good fast friendly service. Honest don't hassle me into getting work done but let me know what needs to be done soon
Erik
Jun 8, 2016
Tiffany was great! She kept me in the loop through the whole process. My car was in and out! They treated my car with over 200,000 miles the same as a brand new car. ,Tiffany was great! She kept me in the loop through the whole process. My car was in and out! They treated my car with over 200,000 miles the same as a brand new car.
Melissa
Jun 8, 2016
Jessica was very helpful and friendly and got me in and out with no problem she even offered anything I needed while I waited for my service..A+ customer service
Joan
Jun 7, 2016
The staff were friendly and efficient. They answered my questions easily. Chairs in waiting area were SUPER-comfortable - not to mention Dunkin Donuts right there. And the wait was not too long. It was just an over-all great, bright, comfortable place with friendly people.
Guy
Jun 7, 2016
My appointment was at 10 am and I was checked in and my car went back for service by 10 am. The service was also completed within 1 hour as promised. The waiting area is very clean and comfortable.
Pat
Jun 5, 2016
The salesman AJ was very nice. He took me for a test drive, explained all the buttons in the vehicle and made me feel comfortable with my decision. It took me a while to make the decision and my anxiety and stress level was very high but he did not rush me.
Haydn
Jun 4, 2016
Car was taken in at appointed time, work was performed and the car was returned. Everyone was courteous and professional
Anita
Jun 4, 2016
David Morrison, the Sales Person and James in Finance were so professional, courteous, extremely helpful and informative in my decision to lease a new Toyota Corolla.
Margaret
Jun 3, 2016
Loved the person that took care of me acted very professional, helped remove some minor scratches that were on my car.
Marilyn
Jun 2, 2016
Courteous service and we were able to get exactly the vehicle we wanted at the payment we wanted. We will definitely be back.
Rich
Jun 2, 2016
I was treated with respect and the gentleman who worked with me was very sensitive to the cost of what had to be done. Many times I feel as if I have been "taken" at a dealership service department. I do not feel that way with you. The shuttle service was a plus. I am a diabetic and needed to eat lunch so the shuttle took me there so I could eat and work until my car was ready. That is service. I also feel that the staff go out of their way to be very friendly. I had returned several days after my visit to have a new key synced with my car and several of the staff commented on seeing me last week. It felt part of the "family".P.S. Having the coffee shop there...fantastic!
Renee
Jun 2, 2016
We were able to purchase vehicle and take delivery in a short amount of time. We were very pleased with our Salesperson, Corey Boynton.
Robert
Jun 2, 2016
The efficiency in which the car's service was done. I was in and out in about 30 minutes. The friendliness of the person who waited on me was excellent.
Kathleen
May 29, 2016
My experience at Toyota Scranton has been so positive over the last few years that you may have a committed customer for life in me. Someone recently hit my parked car, and the service at Toyota Collision was just as positive. Great communication and service. I couldn't be happier with Toyota.
Carlton
May 28, 2016
any questions i had were answered.but questioning why i could not book service on line was a bit of a hassel.
Donna
May 26, 2016
The professionalism of the staff and the efficiency of the appointment time. There was virtually no waiting. And everyone was very friendly
Joseph
May 25, 2016
Staff is very friendly and helpful. They made the car buying experience easy and less stressful. Will recommend friends and family to go there.
Gabe
May 22, 2016
Jim in Finance and Mark in Sales were so very comfortable to deal with. They were very accommodating and so thoughtful an caring. They helped me surprise my daughter with her first car! A wonderful experience and I am a very satisfied customer. Looking forward to a long relationship with Toyota of Scranton!
Lisa
May 22, 2016
Cathy was dynamic, knowledgeable, present and a Toyota of Scranton ambassador. Her pure positive energy reflects her love of the brand and local leadership at Toyota of Scranton. I have never had such a fun educational experience while buying a car. I felt as those I was part of the dealership family!!!
Paul
May 21, 2016
good service respersatives to help me, a great mechanic named Greg Linko. I have complete confidence in Greg. He has great experience of what he has to do. I always ask for him when I need service.
junior
May 21, 2016
About a year ago I received a notice of a pending recall on my 2010 Tacoma. The letter noted that the recall involved a fix for rear leaf springs that might break and possibly rupture the vehicle's fuel tank. The fix was not yet available and that I would be notified when a solution was reached.I received a letter about two months ago saying a fix had been developed and to call for an appointment. In two days of my calling the service department my truck was repaired and everyone I dealt with was pleasant and easy to deal with.I have owned many Toyota's and would recommend this dealership to anyone!JADJ
Donato
May 20, 2016
Very friendly staff. Great waiting area with TVs, work stations and a fireplace. There is a Dunkin Donuts on site which is great for those morning appointments.
Slater145
May 20, 2016
Great service dept, explained everything needed to be done to my car, Brenda Wills is the best! Would recommend Toyota of Scranton to my friends.
GDS
May 20, 2016
Brenda is an outstanding service advisor with integrity and honesty two characteristics that are most important in a auto dealership. Unfortunately not all dealerships have this quality but scranton does
Co2jimmyT
May 20, 2016
Friendly and helpful. Excellent to deal with. Escorted me to my vehicle after vehicle was completed. Explained everything that was performed on my vehicle. Thank you
Chris Teeple
May 20, 2016
Great work, very professional. Will come there for all my service needs. Brenda is always a big help and I will go to her every time I need something
JFoley
May 20, 2016
I recently went in for service and dealt with Jessica. She was extremely helpful and very nice. I told her I needed my car back as soon as possible and I got it back pretty fast. Also, when I went to pick up my car she took the time to walk out with me and check my car to make sure all the plastic was removed from the interior. I never saw that before. A great employee.
Goliath
May 20, 2016
prompt, courteous, professional, I look forward to dealing with this sales person in the future. I lease a prius v and intend to trade it at the end of the year and get another one.
Gerard
May 15, 2016
Service was completed in a timely manner and all associates I spoke with kind and courteous. I would recommend them to anyone.
Dale
May 13, 2016
I have dealt with your collision dept. in the past as well as now. Everyone is so professional and accommodating. Lisa Krah is GREAT and Stefan and the service dept. even suspected something in my tire and took it off to check and it looked like pieces of a razor blade and they removed it as we were going out of town the next day and they wanted to be sure we were safe with the tires. Everyone was terrific. In fact, I plan on sending them a handwritten thank you shortly. As I said, we were away until today.
Shaun
May 13, 2016
Customer service was amazing. I used the tram service and everyone was so nice. Everything was on-time and the whole process ran perfectly smooth.
Lanny
May 12, 2016
We appreciate:Professional, friendly manner of Jess and all persons in the Service Department of Scranton Toyota. Willingness and ability of Jess to check out and explain our warranty program.Explanation in detail of the services that would be performed, both before and after service. Cleanliness and efficiency of the Service Department.
Consuela
May 12, 2016
The personnel were polite and helpful. The service rep checked in with me to see how I was faring and to keep me informed about my car as it was being worked on. He also offered me a car if I preferred not to wait.
John
May 10, 2016
From the moment I stepped up to the service desk until I left I was treated with courtesy, respect and given all the information I needed to feel comfortable. While the physical layout is excellent it was the staff that impressed.
Joseph
May 10, 2016
My husband is so happy with his Tundra. He was a Ford man all his life. It will be 2 years old Aug 13, and people still compliment him on its looks. Not a rattle or any problems with this truck. He loves your quality treatment and service.
Tom&Cathy M
May 7, 2016
Our new Camry in for 5k svc...TSS has a new dedicated Toyotacare desk for easy in-out svc visits; main desk still does the big jobs. Jolynne is well geared in handling the many details...a great add to the team. She deserves all the support the team is well trained to provide.
James
May 6, 2016
NO HASSLE RELATED TO A NO COST WARRANTY REPAIR COVERED BY TOYOTA FOR AN 07 TUNDRA I BOUGHT USED FROM A NON-TOYOTA DEALER
Lisa
May 6, 2016
I loved the ability to schedule the visit online. The technician was ready for my car and service was done as expected. The waiting area was clean, bright, and pleasant.
Ashley
May 6, 2016
They were very flexible. I dropped my car off at 730am and they said that it would be done when they have any openings which was at 10, well I received a phone call at 10am saying Tim car was done and ready to be picked up! They are quick and efficient!
Jule
May 4, 2016
Friendly professional staff does a great job. They all do their best to make car shopping an enjoyable experience .
Raymond
May 3, 2016
Was a returning customer and the service was just as great I don't think everyone could be any more helpful or nice. Another great experience!!!
Theresa
May 2, 2016
Sean Fisher was a good salesperson. He didn't use the typical sales "approach". I didn't want to be "sold" anything impractical and he helped me stay within my budget.
John
May 1, 2016
Pleasantness of the entire staff .. The knowledge of each person that I spoke with and the overall atmosphere is a great place to visit.
Neil
May 1, 2016
EVERYONE WAS GREAT ABOUT FIXING OUR CAR, ESTIMATE ETC AN SETTING UP CAR RENTAL ETC. EVERYTHING FELL INTO PLACE AN EVEN GOT DONE BEFOR THE 6 DAYS AN KEEPED ME UP TO DATE, THKS
Joseph
May 1, 2016
everything was taken care of in a timely fashion - we have usually been happy with this dealership for service as well as our car purchase
kk888
Apr 30, 2016
took way to long deal changed from sales to fin person then they took to long to pay off trade in and i had to pay diff to get loan payed off. over all go to motor world
Carl
Apr 29, 2016
We purchased our new car within and hour. It was a real treat dealing with Joe Mercado. It was the first time in my life that I can say it was a pleasure to buy a car. Also, Angelo Berrata was one of the most professional people I have ever dealt with concerning the financing.
George
Apr 27, 2016
While I was checking the price on a new Tacoma truck my car was ready to go. Great service.Bud Kaiser
Thomas
Apr 26, 2016
The customer service people are very nice, helpful and explain what work was done and answer any questions.Jason was my customer rep yesterday.
Mary
Apr 25, 2016
Toyota rates number 1 with me because they are always friendly, courteous, conscientious & know their cars. Anyquestions you ask, they will find the answers.
Lucy123
Apr 24, 2016
My service appointments are always enjoyable. The service members are always friendly and courteous. I enjoy the comfortable seating area, and looking around the showroom while I wait (which is never long) .Thank you Toyota of Scranton
Patricia
Apr 20, 2016
This was my 3rd experience leasing a Toyota. This was by far the best of the three. While they were all positive, David, the salesman made this one the best so far. He is personable, friendly and seems to be a genuinely nice guy.
Mcalomino
Apr 20, 2016
The team at Toyota Service department made this an enjoyable event.I made my appointment with them and when I arrived everything was ready for them to take the car in the bay and service the vehicle. In and out within an hour and the plus benefit of having the exterior washed as well.CUDO's to the Service team.
Charlotte
Apr 19, 2016
Salesperson, Cathy, was very knowledgeable and patient. She answered my questions and told me to call her anytime or come back to dealership to see her and she would be happy to answer any additional questions she knows I would have.
Robert
Apr 16, 2016
The Service Reps where very personable and a pleasure to talk to. Bonnie Weber and the gentleman working with her were great! I have talked to Bonnie many times over the past 6 years and she is always personable, professional and polite! She should be the "trainer" for all new Service Reps!
Peter
Apr 16, 2016
I like the one on one with the service person, also that she came out to check on my vehicle that it was cleaned and nothing was left inside from the mechanic. Great job.
ada55421
Apr 15, 2016
On March 21 I had my brand new Toyota Tacoma in for service for an oil leak. It was diagnosed as a front axle leak. I'm not sure that I buy that explanation because the oil was light in color and of a lower viscosity. The service department ordered a part which as of April 15 has not yet arrived. I'm not particularly happy with the response with ordering the replacement part, but that's probably a more of a function of Toyota and not the dealership. Still waiting to hear from the service department.
JoeMcG123
Apr 15, 2016
All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none. I am on my 5 Toyota Vehicle. Each one I keep to around 80,000 miles. The vehicles have been great and I have not had an issue with any of them. I deal with Bonnie Weber and Brenda Willis and we have developed a great relationship over the years. Even the Sales Rep will greet me if he sees me in the service department to make sure everything is ok. My wife decided to purchase a vehicle from another dealership because she like the styling. The vehicle is fine but she totally misses the service she received from Toyota of Scranton. She can't wait to trade it in and get back to the Toyota Family.
Frank
Apr 15, 2016
55k service, quick service. Staff is great! Prius is great! Will go to T O S again for service. Nice and clean waiting area, nice having Dunkin there too
Mark
Apr 13, 2016
AJ Wallace was great! He made the whole buying process enjoyable. He was always so enthusiastic. He's very personable. He didn't try and steer you the wrong way. He listened to what you wanted.
Brad
Apr 13, 2016
People there seemed a lot more friendly(employees) than in past visits. The "waiting time" was greatly reduced and I wasn't pressured to buy extra stuff like wiper blades, cabin air filters etc.
William
Apr 12, 2016
Excellent service advisor and service; advisor was great, friendly personality, calm, welcoming. Also, I loved the lounge and fireplace enough to actually catch a brief nap while waiting! Sorry, I didn't sample the in-store Dunkin' Donuts (calories, no other reason!)
James
Apr 12, 2016
We came for a recall and we requested no other work when we made our appointment. You did honor this request perfectly and Jesse Glosenger took excellent care of us. He told us how long our recall service would take and he was extremely accurate. He was courteous, professional, kind, and very likeable.
Marsha
Apr 12, 2016
We purchased a Toyota Corolla for my daughter Nov 2015 which she loved and it was hit while parked in our driveway. The car was a total loss. She was devastated. We went to Toyota to look at new cars and George Z the manager was absolutely wonderful. We dealt with George when purchasing the original car so asked for him. My daughter was crying telling him the story and showing him the pictures. He immediately had the salesman, Mark Thomas bring up an 2016 Corolla similar to the one she had, only a little better. She loved it and was happy again. We were able to get the car as soon as the ins. check came in. It was such a traumatic experience and I have to say the staff was so kind and went out of their way to help us in any way. We are so happy to be a part of the "Toyota Family" since that's exactly what it felt like. After having such a positive experience I will be returning very soon to purchase another Toyota for myself. After years of driving Chevys I want a Toyota. The quality and service cannot be compared.
Busyones
Apr 11, 2016
We bought a new car here in January 2016. Our questions were not thoroughly answered and we bought a car that did not have the accessories that we needed. Our concerned were immediately addressed with the dealership which was not receptive. We let it go. At the end of February or early March, we called with concerns that we had not yet received our registration. We were told we would get it any day and they had had problems with their title employee who left them in the lurch. Continued follow up calls resulted in more "any day now" and passing the buck. One week before our temporary registration was about to run out, we were told they would only speak with the owner of the vehicle, When "the owner" called they were told that it was not the dealerships fault. It was PennDot. Follow up with PennDot was determined that no registration to date had ever been submitted. More calls to Toyota of Scranton was more of the same. Not their fault. No remedy, no recourse.
Edwin
Apr 11, 2016
that when I came back the 2nd time, I was taken almost immediately and the problem was fixed within 2 hours
James
Apr 8, 2016
I really liked how I was able to get my car serviced and was able to get a ride to my school and got picked up.
Judith
Apr 5, 2016
I came in without an appointment. Everyone I met, from the man who greeted me on arrival to the woman (Tiffany Peoples) at the desk who checked me in were friendly, professional, and very helpful. Even without an appointment I was in and out in about an hour.
Sybille
Apr 5, 2016
Friendly, polite, prompt service, clean facilities, comfortable waiting area. Everything was explained very well, before & after service. I was in & out in just an hour, and it was clear from beginning to end that good customer service & appreciation was a high priority.
Joseph
Apr 5, 2016
Courteous , fast service, pleasant waiting area. Had time to check out new Toyota's on showroom floor. Unfortunately I'm retired and can't afford a new one. Fortunately my 2006 Rav4 has only about 52,000 miles on it and is in good condition,
Gregory
Apr 3, 2016
Everyone was friendly, easy to make appointment and even though they said service could take an hour they were done in less time.
Tanya
Mar 31, 2016
Your service and detail are incredible. I've never seen another car dealer take the time that you put into customer service.
Bruce
Mar 30, 2016
Our sales rep. Was very informative, explained the trucks navigation system, blue tooth, all apps. etc. before we left the lot. Also got a good price on our trade in/lease.
Louis
Mar 29, 2016
the entire buying experience was easy, quick and professional.From the initial contact with the internet sales rep. Marisa tothe sales person Jenna S and Angelo in finance were all great.
Carol
Mar 29, 2016
My service rep Josh was very helpful and courteous. Took very good care of me. Jessica also was great with the rental car.
newgal
Mar 27, 2016
Everything was just great; very convenient. The person was well informed who was at the service desk, so I was thankful for that. All went well!
Jacqueline
Mar 25, 2016
all great people to deal with--work is done in a very timely manner--all questions and concerns are addressed by knowledgeable workers
Arthur
Mar 24, 2016
Customer service reps knew what they were talking about. Made recommendations without getting too pushy. Repairs performed in a timely fashion for the price quoted. Car was even washed which was a nice surprise
Dena
Mar 20, 2016
The process that is in place to check people in and organization of the service process is second to none. The waiting area is phenomenal.
Marie
Mar 19, 2016
Mainly, having staff treating me, an elderly lady, as if I had brains. It may not mean much to you, but Toyota of Scranton has, through the years, never talked down to me, or asked my husband to come in and talk instead of dealing with me directly. It's why I come back.
Charles
Mar 19, 2016
Maintenance was scheduled quickly and a very thorough job was done on my vehicle. I did not have to wait for a long period of time and the scheduler (Tiffany Peoples) was very courteous and efficient. It was an exceptional experience.
Fromupnorth
Mar 18, 2016
I've had a good and bad experience from service. Looks like the old service manger is not there and that might be the reason for improved service. The bad is in the past the service advisors were pushed to sell add on services that were total BS. The good is they seemed to have mostly stop this practice on people. The other bad is I came in for service for simple issue of a broken wire that I even told them where I thought where it was and I was right in the end. This repair was done after relay, computer parts that were needed. They thought they were smarter then a electrical engineer. I would fix it myself if I had the schematic of the wireing. In the end, they kind of made it right but left a bad taste. The good is the last two times I brought my car in were very positive experience where they listened to me and ended up with services done for free of charge under the service bulletin and were very up front about it. I think the service times are very good even if you have to wait a hour of two to repair an issue.
emsjgage
Mar 18, 2016
Kept me informed on the service that was needed and my vehicle was done in a timely manor. Thanks for your quickness in completing my service.
Daniel
Mar 16, 2016
Thorough, professional, courteous, timely at every level. Complete explanation of what would be done at the start, what was done at the end, and attention to details regarding specific requests or issues of service to my car.
Catherine
Mar 11, 2016
Brenda W., the representative, was very courteous and helpful in assisting me with the questions I asked and made my visit to your dealership very comforting.
Daniel
Mar 9, 2016
It was very quick Everyone was very nice and helpfulNice waiting room washed my car!! :) It was a very quick process as well
Paul
Mar 9, 2016
Called for appointment for inspection and got one the same day. Everyone I dealt with was personable and professional. Work on vehicle was completed in a timely fashion. One more happy camper...
Dolores
Mar 9, 2016
Compared to previous visits, this was by far the most professional, attentive, respectful, and swift service we have experienced at the dealership.
Bette
Mar 7, 2016
courteous staff. prompt service. notification of appropriate repairs. comfortable waiting area. clean restroom. availability of food at a reasonable cost.
George
Mar 6, 2016
Brenda is a superstar in service. I love that your a pet friendly business and extremely customer oriented. All employees are very courteous and friendly
Dorothy
Mar 5, 2016
they were true to keeping scheduled appt, the shuttle service is excellent;inspection of vehicle to point out any other things that may need attention;late pick up hours
Nicole
Mar 3, 2016
Dave Morrison was so patient while I changed my mind for months about which vehicle I wanted. When I finally decided, they didn't have the vehicle on the lot but Dave and Brianne located it immediately for me - with every single thing I requested. Dave Banas and Angelo Barretta got me the price that worked for me on the car I really wanted. The entire team made the process quick and easy and they all showed excitement to match my own. I couldn't be happier with my experience and my new car!
Danny
Mar 3, 2016
You consistently provide the highest level of service and customer focus. We always know what services the vehicle needs and what services the vehicle will most-likely need during the next service interval.
Victoria
Mar 2, 2016
everyone is friendly and service is done fast I never wait longer than time told very comfortable waiting room and playroom for children
Edward
Mar 2, 2016
Service team is very courteousTold me approximately how long it would take...I really like that you get a pager while you wait, so I wasn't stuck just in waiting area I was able to walk around outside.
Lyle
Mar 2, 2016
My wife said it was very easy to get into and out of the service area, people were very friendly and god information from the people about the service.
Stephen
Mar 2, 2016
Efficient, professional and service time was less than estimated, and the price was reasonable. Could not ask for more. But then again, maybe a good deal on a new tacoma. The 2016 tacomas are lookin real good.
Jacqueline
Feb 29, 2016
it is always a great experience coming for service. I was given a time frame for the work to be done and it was within a 10 min window of that time. It makes it much easier for planning around our schedule
Ellen
Feb 29, 2016
PersonnelGentleman that waited on me helpful But Brenda Wills (I think her name) is always above and beyond pleasant and kind to all in the area to be helpful to
William
Feb 28, 2016
Our salesman was very pleasant to deal with and quite knowledgeable about Toyota products. We were quite particular about the trim level and color of the vehicle we wanted. He was very patient and did his utmost to make us happy.
Philip
Feb 27, 2016
The service rep was excellent. Very professional and curtious. The technician was also excellent. Very knowledgeable and explained everything that needed to be done. Top notch service department.
Marvin
Feb 25, 2016
The staff and facilities are far above any I have ever delt with. Times quoted are spot on and explained in detail.
Joseph
Feb 25, 2016
prompt services & on time nice area to wait for your car staff were very friendly and courteous answered all my questions and washed my car when they were done
Anthony
Feb 24, 2016
I was greeted as soon as I walked in and my appointment was on time. It is a very comfortable place to wait for your car and it did not take long to complete the appointment.
Maria
Feb 24, 2016
Very professional and helpful. Offered me a new filter for my car and I declined. They did not keep pushing me into buying it. They accepted no and moved on. I loved how they washed my car. I am on the road A Lot and have a very busy schedule. That little bit of courtesy is greatly appreciated. Thank you!!
Joseph
Feb 24, 2016
Everything was done in good order and everyone was very friendly. While the service is being done the waiting area is comfortable with the chance to have a coffee at Dunkin Donuts or take a shuttle somewhere if desired.
Kristen
Feb 24, 2016
Got me the price I wanted with no hassle didn't have to haggle with anybody and the sale itself was quick and efficoient
James
Feb 23, 2016
The service tech (tiffany) was very good and kept me informed. But I had asked about checking heating while dash was off for air bag and was told it would cost three hours to remove and check. But half that time was already done with removing dash to replace passenger airbag and unit is directly under it, was not happy with that.
Fenderbassman
Feb 20, 2016
brought my 06 tacoma in for frame and leaf spring replacement. 4 days it was done and then some. everything was redone underneath. fabulous job guys. no labor charges.
MariaHurst
Feb 20, 2016
I was impressed form the moment I pulled in the service bay. All employees were impeccable in appearance and could not have conducted themselves more professionally. Every time any of my three vehicles are serviced at Scranton Toyota the wait time is short, whether I have dropped the vehicle off or wait in their beautiful lounge. I cannot say enough great things about my experience with Scranton Toyota's service department!
laurellines
Feb 19, 2016
It seems every time I bring my car to Scranton Toyota for service and wait in the lounge, I wait a really long time!I would guess the service department over books service appointments!I have not gotten used to the long wait time!
Peter
Feb 14, 2016
The staff was friendly and professional. They were prepared for my appointment, knew what service I had scheduled and accomodated me with an additional request that I needed an inspection. The service was completed timely and I was provided with a full explanation of what was done to my car.
George
Feb 13, 2016
From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and even has Dunkin Donuts inside the dealer. It wasn't long before my car was ready, when it was brought around to me it was even washed! Great Job by all.
Earl
Feb 13, 2016
Bonnie is always friendly. Shuttle service is convenient while your car is serviced. Always see our favorite salesman Doug Stahl there and he is great too!
Deborah
Feb 13, 2016
took care of my needs, oil change,rotation of tires, and overall inspection for performance of car. No problems found and lastly,everyone that I spoke to was very nice and courteous! not a long wait at all..also clean dealership.
Toyotalover3535
Feb 13, 2016
From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and even has Dunkin Donuts inside the dealer. It wasn't long before my car was ready, when it was brought around to me it was even washed! Great Job by all.
Roger
Feb 12, 2016
the way in which it was handled. The young woman whom we talked to was very informative, pleasant, and a pleasure to deal with.
Edmund
Feb 11, 2016
Friendly staff. Nice waiting area. Would be nice if Coffee Shop was open and internet access was available to accommodate customers visiting showroom in the evening.
disabled person
Feb 11, 2016
Joe called and explained everything after our miss understanding. my experience was different from any other car dealership. I personally would recommend Toyota of Scranton...
Peter
Feb 9, 2016
I came on the wrong day for a 30 day check, but they took care on me anyway and I was out within 20 minutes.
Michael
Feb 7, 2016
Super fast and efficient. From setting the appt to picking it up. Thanks for running it thru the car wash too.
Thomas
Feb 4, 2016
I was very satisfy with the quality of work that was performed on my Camry plus the customer service. I liked the quick response to my questions and my request.
Candice
Feb 3, 2016
Service is done in a timely efficient manner and waiting is a pleasant experience with the fireplace and ability to purchase coffee!
Roseann
Feb 2, 2016
Friendly, curious and very patient sales personnel helped us to select a new car lease. We are very satisfied with our lease and new Highlander.
Susan
Feb 2, 2016
The salesperson Jenna Sledzinski was friendly and helpful and very knowledgeable and a pleasure to work with! Same for Tony in financing-sorry I don't remember his last name!
Phillip
Jan 31, 2016
service writer was pleasant and friendly. went the "extra mile" to see that my service was expedited as fast as possible.
John
Jan 31, 2016
Fast, efficient no hassles and you washed my car afterwards! Pleasant waiting area with food and drink options available. Short wait time with an automatic alert when service was completed.
Stuart
Jan 30, 2016
Arrived for service with my 4runner and promptly greeted by Brenda. Waiting area clean, comfortable, used the Wi-Fi and the Dunkin Donuts is a plus.
Robert
Jan 29, 2016
The way I was greeted at the Service Center. In that the personnel were all friendly and had a thorough knowledge of "WHY" I was there and Where my vehicle was to be be taken to have the services performed. Saved a lot of time on my part and assured me my vehicle would be taken care of rapidly.
Ronald
Jan 29, 2016
The paging system for when your auto is finished is a good improvement,and there seemed to be less confusion at the main desk.
Jeremy
Jan 27, 2016
The woman at the counter was extremely helpful sadly I don't recall her first name I believe her last name was Webber.. Very informative and helpful.
Catherine
Jan 25, 2016
I was able to get an appointment that fit my schedule and my service was completed in a timely manner.
Terry
Jan 24, 2016
Cathy was able to get me a service appointment in 1 hour.Bonnie Weber is an extremely competent and helpful Toyota employee, who I feel goes out of her way to make certain the customer is always informed of all options open to them!
Pauline
Jan 21, 2016
Sales staff - Service Department - even Maintenance are always friendly and helpful. Before I left the dealership , even after explaining every function of the car, I was asked to please call with any questions. Salesman also followed up with a phone call the next day to ask if I had any questions. My experience with Scranton Toyota has always been top of the line. That is why I recommend the dealership to others.
Donna
Jan 18, 2016
EVERYONE WAS KIND AND HELPFUL. THE WORK WAS DONE IN A TIMELY MANNER. CLEAN AND INVITING FACILITIES. NEVER HAD A BAD EXPERIENCE AT TOYOTA OF SCRANTON.
karl1025
Jan 18, 2016
I recently had my 2013 Tacoma in for routine service and 4 new tires. I called and scheduled my appointment, but was not asked what kind of tires I wanted. The person on the phone was a gentleman and seemed to be in a hurry to get off the phone. When I arrived, I was taken care of by Brenda Willis. She called to see what tires were in stock, due to it not being ordered ahead. She found the exact tires I was hoping for and all was great from then on. Brenda and Bonnie Weber are always pleasant and professional, which is welcoming when they are most times the first employees I see when I enter. Fantastic job as always!!
David
Jan 16, 2016
Bonnie was very helpful and informative without being asked. I was given both shuttle service and eventually a loan car when the repair took longer than expected. When the engine light came back on the car was immediately rediagnosed.
Haydn
Jan 15, 2016
As usual arrived for apt and service was started immediately. The service representative,Bonnie Weber was courteous and explained all that needed to be done. Called my cell where there was an issue that needed to be discussed
John
Jan 14, 2016
We were especially satisfied with the Excellent and timely service and very friendly people . It was an enjoyable experience waiting to have our car serviced. Our appointment time was right on track ..
Christopher
Jan 14, 2016
My car was very clean inside when I took it in for service and was just as clean when returned. I was impressed that they washed my car without charging me! Thank you for that.
Robert
Jan 14, 2016
Dave and Doug were so easy to work with. Wasn't sure we were going to get new car yet but drove home in a beautiful RED car.
Jaclyn
Jan 13, 2016
Check in was easy and my service was performed promptly. My car came back cleaner than when I dropped it off. Cool!
Roger
Jan 12, 2016
took car in for servicing. it was done promptly and the people i dealt with were polite and helpful and every time it's been the same.
David
Jan 11, 2016
Easy check in. Bright, clean and conformable show room with relaxing areas while you wait for your vehicle to be serviced.
James
Jan 9, 2016
How quickly it was done and the excellent communication on the recommendations my needed when it was apart. good job guys.
tcmat
Jan 5, 2016
Had a flat tire late Jan 2nd; did some online looking and called Parts early Monday AM. Wayne (parts dept) picked up; found an exact match, and could get it in-house in an hour. His installed-price was $20 lower than best online quote. Everything done by a little after 1PM - with no appointment! (Wayne did connect me with svc; no name, said they "had space, but might get busy later on" - I wanted to lock in a time, but they didn't offer; ???)Good to have a confident, well resourced team member in Wayne; when he picks up the call, you know help is on its way.
Diane
Jan 3, 2016
I did not have a service appointment and needed to take care of a recall repair, as my daughter would be returning to college with the car. My needs were cheerfully acomodated by service staff and the repair quickly made. I was very pleased. On previous visits service staff tried to sell unnecessary services and I lost all trust in your service department. That did not happen this time.
Leonard
Dec 31, 2015
they were able to meet my daughters needs in purchasing a newer car and helped me with a new lease too
Patricia
Dec 30, 2015
I have previously bought from you and always delightful, professional. This time from salesmen to financial your people were second to no one. From picking out vehicle to signing the deal your staff was kind patient and courteous answering all our questions. Andy and Laura were excellent.
Mark
Dec 30, 2015
In three deals I have done with Toyota, I've never been more comfortable working with Sean Von Poppe in sales. He answered every question thoroughly; not dumbing down information that was too technical and was not condescending when I asked typical uninformed consumer questions. I felt like I was working with a person and not a salesman and that was a huge factor in securing the deal. He is a valuable asset to the dealership and someone who I would highly recommend to friends.
Martin
Dec 30, 2015
very nice & helpful sales people finding the vehicle that I want & explaining all the features of the vehicle I chose and reaching my price
Aleta
Dec 29, 2015
Service department workers were friendly; they completed an oil change and brake check and tire rotation in less than 45 minutes.
never go
Dec 27, 2015
lousy customer service. was lied to. service manager said there were 3 bulbs out in car. only needed one brake light. said there was a noise coming from rear. they put struts on the front. manager keep on saying on every other sentence KNOW WHAT IM SAYING. just a horrible experience. mr sutton was his name
Sandra
Dec 23, 2015
The staff is extremely helpful and attentive. Any and all concerns immediately handled. The facility is very comfortable and clean.
Evelyn
Dec 23, 2015
Quick execution of finance process and eagerness on the part of the salesman and finance manager not to hold up the customer too long.
Mary
Dec 22, 2015
Just a little long waiting. Everyone was so nice. Must be a new charge alignment my last four tires the alignment was free plus every time they changed the snow tires for the regular tires it was free next time I will need regular tires.
Joseph
Dec 22, 2015
Jeff Mericle was absolutely fantastic. This is the second car I bought from him and I would recommend anyone to him. His enthusiasm is the best. What a great guy!!!!!
William
Dec 22, 2015
Our salesman was very knowledgeable of the vehicle we were interested in and worked with us to ensure a great,positive experience. The financing department went out of their way to provide us with the financing needed and also made our experience at Toyota Scranton outstanding..
Label2
Dec 21, 2015
After an unfortunate accident I needed some body work on my NEW car. The customer service I receive was excellent. They kept me informed of the progress of the work & it looked flawless. Thank you!
Elaine
Dec 19, 2015
Bonnie Weber and Randy were both very helpful. Bonnie made sure we got our car back ASAP and Randy did a great job explaining to me what was done to the car.
Dane
Dec 19, 2015
Atmosphere is friendly. Service was good. Sales staff was extremely helpful and easy to work with. Staff made purchasing our new car a pleasant experience.
Carl
Dec 19, 2015
I've said this before, your staff is very professional and friendly. I never have any trouble getting my questions answered. Love your place.
Martha
Dec 18, 2015
Everyone was friendly and helpful and I got a great deal! I would definitely recommend this dealership to a anyone. Everyone went beyond and above to help me get the car and deal I was looking for.
Barbara
Dec 18, 2015
On time service; didn't have to wait too long and very courteous service representative. Like the fact that Dunkin Donuts is at the facility.
bodiedog
Dec 18, 2015
Service work done fast,no problems with writers.Can;t select an employee because his name is not there,update your page if you want my statements! He does work at service desk!!
Bud
Dec 18, 2015
My wife and I are very happy with the professional service your people have given us from the salesmen to the Service Department. I once owned a Cadillac and the service didn't hold a candleto the service you folks give. I spent lots of time there for repairs which is why for the last twelveyears I have owned Toyotas. Two cars and a truck. Hope you all have a Merry Christmas and a Happy New Year.George & Elaine Kaiser
Jdcell100
Dec 18, 2015
They say they have an express lube was told it would be well over a week to get in for oil chang not to happy about that for a simple oil change
Frank
Dec 18, 2015
Brenda is very helpful and very pleasant to work with. I had regular 50k regular maintenance done on my Prius, about $54 with coupon. Thanks!
Arthur
Dec 11, 2015
Came in unscheduled for a free service. Was taken right in. I only had to wait one hour. Everyone was friendly and several people greeted me. They checked my tires and brakes which was unexpected, and I love getting my truck back cleaner than when It came in.
Ellen
Dec 11, 2015
This time the person taking care of me wasn't so pushy. He also scheduled a van to drop me off and pick me up in a timely manner. Also, the van driver was very pleasant and courteous.
Walter
Dec 11, 2015
My experience at toyota was very professional. I was treated very well during the sales process. My salesman, Sean Von poppe found what I was looking for and kept me up to date while the truck was being built. Very satisfied with everyone who helped me get the truck I wanted.
Elizabeth
Dec 9, 2015
In and out of car appointment on expected time for excellent care.had to use bathroomWas very pleased with cleanliness and decor
Lynne
Dec 6, 2015
Courteous staff helpful n understanding when someone's credit is not A+! They were able to put me on a great new car!
Robert
Dec 4, 2015
The sales rep, Jeff was EXTREMELY knowledgeable and patient with us as we looked at a large selection of vehicles and model years. He was able to readily tell us the difference between each model and version and point us in the right direction. Once we decided on the car we bought, he worked with us to get the right deal and appropriate financing based on our situation.
mike25
Dec 4, 2015
I just scheduled an oil change and tire rotation but they wanted $76. Way too high even with synthetic oil. Last time cost me much less. And the serviceman on the phone was very little help. It was like "can't pay, too bad." This is after buying 5 cars from them.
Steven
Dec 2, 2015
Cathy was very knowledgeable and efficient. She has a great attitude towards her job, Toyota and cars in general, she was a pleasure to work with. The facility is great. We liked that a tour was given so when we come for service, we know what we're doing and where we're going. Also, having the first service appt booked during this tour was great, We liked that we didn't have to call back and set up on our own.
Tom M
Nov 27, 2015
Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton.
tcmat
Nov 27, 2015
Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton.
Krista
Nov 25, 2015
I feel I got the best deal .The salesmen were so friendly and knowledgable.The finance dept. was phenomenal in working with banks to get me the best rates.This experience was a 10+ across the board!
Janice
Nov 24, 2015
Every thing was done efficiently. I was waiting exactly the amount of time I was told when I brought the car in.
Dominick
Nov 24, 2015
my experience was greatthe ease of purchase and friendly servicethanks to mark and angelo at Scranton ToyotaI hope the great service continues
Joe Chief
Nov 23, 2015
Great sales man. Chris Wagner. Nice guy. No pressure, very pleasant demeanor, and worked with me for a reasonable deal. But...Service is a joke. First "free" oil change, took me 4 trips for them to get it right. Didn't re install 4 or 5 simple bolts on front of my truck, they were just out of sight unless I felt or looked just under it. So I go back, and the tech looks shocked, wants to know where to get the bolts from, I said use the ones that you took out. This all happened the same day. First service EVER on my new truck. After that, I noticed bent plastic trim in front of my drivers front wheel. It didn't look right. After a week or so, I figured I'd look at the other side, sure enough, it looked right. The drivers side was de formed because they left one bolt in during the oil change, and left the front plastic trim hanging instead of removing, permanently deforming it. Trip number 3, go to dealership and report damage, order trim. Trip number 4, go to dealership and have new trim installed. 4 trips for one oil change ? Brand new truck ? You gotta be kidding me. It gets better, I get a call from customer service and simply tell them of my experience, and I certainly don't appreciate my time being wasted on such nonsensical mistakes. They are getting paid while I waste my time on days off. How can I trust anything they do and what a terrible 1st 2nd 3rd 4th and 5th impression. The response was indifference. Next incident was for my "FREE" tire rotation. I marked each tire with large chalk as to where I wanted it. I said X the backs and move the fronts straight back. Work order stated to X the backs. Someone comes in to the fancy waiting room and says my truck is ready. I take one look and see they crossed both fronts and backs. I realize this service department is beyond hope, go home and rotate the tires myself. I'm done. It gets even better. A month or two later I get an email from Toyota of Scranton, asking me to fill out a review from an INDEPENDENT company. So I repeat this whole story and hit SUBMIT. Guess what ? My reply was that since my review was sub Parr, that the dealership would possibly contact me, and after that I'd still get to write a review. This was not disclosed to me until after I tried to submit a sub Paar review. I have not heard back from the review company, nor Toyota of Scranton on this issue. It's been about six months. It seems to me that as long as you don't check their work, they are more than happy to dance around and have fun at work. But God forbid you get aggravated at any incompetence or complete lack of pride, or waste of customer time. If you're happy everything is fine, if not, to xxxx with you. It's a corporate smokescreen, no accountability. I've noticed customer service has gone down the tubes maybe since the 90s or so, but this case stands out alone, far below and beyond any other experience I've had as the single most pathetic case of just not caring. Buy a new vehicle with your hard earned cash. Express discontent with their blatant disregard and lack of respect for customer after the sale. Then INDEPENDENT survey that only accepts 5 star ratings ?What more could you ask for ?
Strunk
Nov 20, 2015
Always pleased when I walk through the door and see Brenda Willis!! This is the best service rep you have. She keeps me sane in a world of retail misfits. You must have the best training department ever for customer service. Her smile takes the painful experience of bringing your vehicle in for service and makes it pleasant. Also, my sales rep always says hello and asks how I am doing and it has been over a year since we bought the car!!, Doug Stahl is always the name I give when I refer to Toyota.
Haydn
Nov 19, 2015
My vehicle was brought in for replacement of a third brake lite as well as rear rotors and brake pads.It was done expeditiously and correctly. Dealing with the service department is always a pleasure
Joseph
Nov 18, 2015
The overall experience was "best in class service" from start to end. Professional and friendly team that works together. Thank you Doug, Kevin, Kenny and Joe.
Guy
Nov 12, 2015
The service advisor checked me in quickly and explained the invoice when the job was done. She did a great job, plus they washed my car when they were done with the service.
Joseph
Nov 10, 2015
I went there to find a reason not to buy or lease a vehicle for my daughter. I wanted to wait until she received her Masters Degree in May of 2016. A few hours later I leased a new Rav 4.
John
Nov 8, 2015
The new service set up works incredibly well. The greeter, Jolynne was very friendly and efficient. She explained the new process to me and gave me an electronic notifier which would let me know when the car was ready.
Lee
Nov 2, 2015
I was able to explain to the salesman, Mark Thomas, what I wanted in an truck and he delivered that truck. Just as important, the trade-in value for my old truck was where it should be, according to my credit union. Also, I received adiscount on the MSRP. If I had bought this truck at any other dealership, I would have paid over $3000 more. Iwill truthfully tell my friends about the fairness I receivedat Toyota of Scranton. If they have any doubts, all they have to do is look at what I am driving and where it camefrom.
Tom M
Oct 31, 2015
A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available.
Edward
Oct 31, 2015
I am pleased to say that with Mary Jo's recommendation that resulted in a satisfactory solution of my need regarding my Venza worked out and the service needed was done promptly.
tcmat
Oct 31, 2015
A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available.
John
Oct 30, 2015
service was extremely quick..Great support from Joe Mercado (sr) and Kenny Garippa to completely the transaction quickly and efficiently !!!Very pleased working with bioth of those guys and will derfinitely seek them out for my next car purchase
Hopefully 4Runner Buyer
Oct 30, 2015
So much for a great buying experience. While Jeff was a good sales person, we really didn't want a different vehicle than the one we came to look at. It's just bothersome that we were ready to purchase but the dealer wasn't realistic in what they'd give us for our trade and what they would take for their vehicle. As I've seen this will only continue to sit on the lot and eventually they'll lower their price. Why not just lower the price, get it sold and out the door? I can only assume Jeff didn't need another sale at the end of the month.
Jennifer
Oct 28, 2015
Knowledgeable, friendly, NOT pushy salesmen.They were extremely happy to meet my needs, and made sure I understood the entire process.
Thomas
Oct 25, 2015
The best part is the continuity - since the first visit, everyone ensures a professional and friendly experience, and needs are addressed quickly as they arise.
Gloria
Oct 22, 2015
Wanted to trade in my Camry XLE that I bought previously from Scranton Toyota for a 2016 Camry XLE. Doug Stahl, the sales consultant went over and beyond to locate a 2016 Camry XLE in the color that I preferred. Was very professional and courteous. Worked with me on pricing to get me a great deal as I was a repeat customer. Took the time to show the different features of the vehicle and didn't hurry through the sales process. Angelo, the financial advisor was friendly and professional and allowed extra time to go over the features of the extended warranty and paperwork. It was a pleasure to do business with Scranton Toyota and would definitely recommend them to friends and family.
Sandra
Oct 21, 2015
I am always treated with respect and kindness. I feel that is very important in order to keep me as a customer. Bonnie Weber is my go to adviser and I just appreciate her friendliness and advise . She listens and then tries to get me the best help Toyota has. This visit was no exception . I feel like I am a valued customer and really, as part of their Toyota family. I've been a Toyota owner for a long time. And, that is why I keep coming back. Thank you .
Thomas
Oct 21, 2015
Facility is extremely well maintained; service waiting room has been updated and is extremely comfortable. All areas have been refreshed with high grade local artwork. Staff overall is stellar at customer interaction.
Michael
Oct 21, 2015
Everything was great. The people are the best, and go out of there way to make the experance a good one.
John
Oct 20, 2015
I have already responded to a survey from Toyota. You are likely to get a copy for your records. Service was excellent. Your employee, Brenda, has years of experience and this matters. I usually wait while the work gets done so your showroom and its amenities are important. Availability of coffee, TV, wi-fi, rest rooms make the wait go quite rapidly. You also make an effort to clean up my vehicle. I appreciate that. When you say the job takes 2 hours, it does. I appreciate that as well.
Christine
Oct 20, 2015
This is the second car I have purchased from Toyota of Scranton, and my sales person both times was Jenna Sledzinski. Jenna is a wonderful sales person and gives me a great price right from the start. She in definitely in tune with what it takes to make a sale. The communication was excellent, and the transaction was smooth. Hope to deal with TOS and Jenna again. And thank you to Mr Hazen for doing the paperwork quickly.
Sybille
Oct 20, 2015
Friendly, efficient, clean, generally welcoming atmosphere which makes waiting & doing business a pleasant experience. And I did, in fact, recommend your dealership to some neighbors today.
nancy1239
Oct 20, 2015
I just leased my 2nd Rav4 from Toyota and while I like the car, I am unhappy with Toyota in general. I always get the 15,000 mile package for the term of my lease. I received a $450 invoice for the vehicle I turned in. It seems whoever wrote up the lease put down 12,000 miles and when signing all those papers pushed in front of me, I did not catch THEIR error!! No matter who I spoke to thus far, no one is willing to accept the mistake. While they smile and help you out, they are alienating me from the dealership because of this. I feel that Toyota of Scranton should pay for THEIR mistake and not me. This one is one them!!
Kim11
Oct 17, 2015
Jenna S. is a great salesperson. No pressure. And she keeps her promises. She told me that I would get a ride to work for my service visits and she made that happen too. Nick, who drove me to work, said to ask for him and he'd get me to work before they opened. Both made me feel very comfortable.
Mcg
Oct 16, 2015
Great service by Brenda wells will always ask for her in future dealingsa Ms Preno was helpful and will recommend Scranton toyota to a friend
condoking
Oct 16, 2015
Very Prompt and Professional Service always when dealing with Bonnie. The time spent getting serviceis kept at a minimum and always with a smile.
beckajean
Oct 16, 2015
I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really afford much. The sales associate was mindful of that and didn't pressure me into purchasing something I couldn't afford. I really appreciated that. Since then I have religiously taken it back for almost all of the routine maintainance. I have taken it in unannounced for random mishaps (hitting tire tread on the highway..) and never once did they give me a problem. they put it up on the life and helped me out cable ties on it. when I had my accident the body shop kept me informed regularly and even let me come back and see the repairs. only once did I throw a fit about being charged for tightening the serpentine belt that they put on. in the end, they accepted responsibility and didn't charge me. I can't say enough about them. I feel comfortable walking in. every one has always been respectful, professional, and friendly. I even convinced my aunt to buy a car here. My only wish is that there used car section was a bit bigger and included older a few older toyotas, not just ones returned after a lease is up. other than that - I really can't complain. I didn't think it was possible to love a dealership as much as I love them. I won't ever buy a car anywhere else.
Mtfred
Oct 16, 2015
Went in for 10,000 mile service and complained of excessive tire noise, They did a guick check of alignment on the floor and said it was it specs. I questioned the bad tire wear and road noise and pull to the right ,service writer said there is nothing that was wrong. I asked if they took it on a road test, and they did not. Took it to a local shop and found wheel alignment out of spec . No more pull or tire noise. The local shop went the extra mile to fix my RAV4
Albert
Oct 9, 2015
Very professional and timely service; also made next scheduled appointment. The facilities are very nice and comfortable and only waited 1 1/2 hr
MomOfTwo
Sep 29, 2015
My salesperson, Mark Desmarais, was very thorough throughout the entire process. He was patient as I spent 6 months trying to decide on a car, he listened to my wish list and helped me select the right car (Highlander) when I was ready. He explained all of the features in detail and spent considerable time making sure I knew how to use the car. Mark followed the process through and made sure the paperwork was ready to go when I was ready to pick up the car. It was a wonderful transaction! I highly recommend Toyota of Scranton - I honestly can't wait to go back for service. They have a Dunkin Donuts and WiFi in a beautiful room while you wait.
Elizabeth
Sep 29, 2015
From day one working with Jenna S., my experiences have all been pleasant. I will not go anywhere else, I hope my next Toyota is with Dickson City!
geld30
Sep 29, 2015
My salesperson, Mark Desmarais, was very thorough throughout the entire process. He was patient as I spent 6 months trying to decide on a car, he listened to my wish list and helped me select the right car (Highlander) when I was ready. He explained all of the features in detail and spent considerable time making sure I knew how to use the car. Mark followed the process through and made sure the paperwork was ready to go when I was ready to pick up the car. It was a wonderful transaction! I highly recommend Toyota of Scranton - I honestly can't wait to go back for service. They have a Dunkin Donuts and WiFi in a beautiful room while you wait.
Patricia
Sep 28, 2015
Joe Mercado Sr. was very helpful and knowledgeable. He made me feel comfortable when I was trying to make my decision on the car I was buying and then bought.
Gregory
Sep 27, 2015
I called earlier the day of my service & they were able to fit me into the schedule the same day.
Jeffrey
Sep 25, 2015
I received quick service, and was told all items that was service and what should be replaced in the next couple of months.
Brian
Sep 18, 2015
My buying experience was stress free and the dealership staff were professional & courteous. The dealership was clean, offering bottled water, and if you're hungry there is actually a Dunkin Donuts inside the dealership. My only reasons I cannot give 5 stars is that the sales people tell you that any vehicle they sell that is equipped with Sirius/XM will receive 3 free months service. However, mine did not include the free 3 months, and post-sale they don't seem to want to talk to you. Over the course of a week I chatted and emailed, and was told someone would get back to me. Even an email to the sales director goes unanswered. So, overall they offer an easy buying experience but fail in the post-sale communication aspect.
Jenna
Sep 18, 2015
From Sales to Finance to the delivery of my vehicle everything went well!!! Thanks to Mark Thomas for making my first time vehicle purchase a memorable one!
G Hughes
Sep 18, 2015
I couldn't imagine taking my car for service any other place than the Toyota of Scranton Dealership. The entire staff, especially Brenda Wills have been taking care of me and my family for several years. Brenda is always polite, courteous and will do whatever it takes to make our visit hassle free. I would also like to thank Bonnie Weber for providing the same type of service. We have a routine where they schedule our visit, greet us at the door, are well prepared to discuss the work that is needed and have us on our way in a matter of minutes. At time of pickup, they provide all of the paperwork, give explanation (in detail) of the service that was performed and ask if we have any questions before we prepare to leave. It doesn't get any better than that. They are the best!!!!!I know there are many others at the dealership that make the results of my visit the perfect experience. Hats off and a big thanks to everyone at Toyota of Scranton.
Donna
Sep 17, 2015
I enjoyed dealing with your Service Advisor, Bonnie Weber. She is very pleasant, experienced and helpful. The facilities are very clean and welcoming.
Marie
Sep 14, 2015
I met a new Service person, Josh. He was very very helpful,I was in for a 40,000 check up on my 2008 Avalon, and hecalled to tell me that he noticed it needed inspection soon...and then he arranged for that to be taken care of as well!I appreciated knowing that and getting it done while the car was there. He is an excellent Service person! Very kind and cordial!...
Russell
Sep 12, 2015
Very professional and courteous staff. Had an appointment and wait time for completion of work was exactly what they said.
Kendra
Sep 12, 2015
Is was quicker on this visit they did more than an oil change in the amount of time that it usually takes thme to do an oil change. I liked checking in and out in the garage there. It went much faster. In the past I have stood near the desk and it will take some time before anyone will assist you. She also fixed my last name. She was very nice and didn't seem to rush through things. She fixed my last name on my file. Prior to this they were always in a rush and didn't have time to correct it.
John
Sep 10, 2015
As a walk in, it took only 1 hour and 15 minutes to do the 10,000 mile check up and an oil change. Great work.
Kevin
Sep 10, 2015
Great customer service provided by Chris Wagner, Joe Gatto and also the finance person James ? whose last name escapes me. All were very pleasant and helpful. Will definitely be returning for our next purchase.
Marina
Sep 2, 2015
Professional , attentive and courteous service over and above all other dealers with whom I have dealy in the past ... by MILES !
Michele
Aug 29, 2015
Everyone is so friendly. I usually work with Brenda because we have developed a connection over the years. She is always so friendly and helpful. Also helpful and friendly are the women who do the shuttles. They were very prompt as well.
Leslie
Aug 29, 2015
We just bought another Toyota Prius. Our salesperson and finance person both gave lots of useful information. They were very helpful and offered to help us in the future with the car we bought.
Mary Ellen
Aug 28, 2015
My SUV needed a few repairs and I was reassured by my new friend Anthony Fierro service pro, what he could do to satisfy my concerns getting all repairs to my car. I was sorry to hear Kevin Brzegowski has left Toyota, he was one nice guy.
Todd
Aug 27, 2015
During this service I expected to wait for about 2 hours and everything was completed in 1.5 hours. I was very eased with this. I had two children with me and they enjoyed their time in the updated playroom!
William
Aug 27, 2015
Working with Jenna S was such a pleasure. She listened to us, helped up find a car we wanted and went above and beyond the call of duty.
Joseph
Aug 27, 2015
Sales Representative was very personable and extremely knowledgeable of the product. Made us feel at home. Extremely satisfied with price and the product. Keep up the good work
Di&larry
Aug 27, 2015
We came in looking to trade for a smaller vehicle and knew of large inventory from the great Maria Giacobbe. Went home with two new vehicles.
JWW
Aug 27, 2015
Have had my 2013 Prius in for problems with the Bluetooth and iPod connectivity a minimum of 10 times. Experience no similar problems with any other vehicles including rentals. Problem has existed for over a year with no end in sight. Am totally dissatisfied with service department on this issue. In fact, one attempt to correct the problem only made it worse.
Gail
Aug 26, 2015
The waiting area is comfortable, shuttle service a plus. Everyone is very organized. Being a single woman it is sometimes difficult to keep up with maintenance, but your team informs me of issues. I travel 45 minutes to your dealership rather than risk local.
Kimberly
Aug 26, 2015
Each time, I have an excellent service experience at Toyota Scranton. They get you right in, are always pleasant, facilities are immaculate and they call when service completed as promised.
Tom M
Aug 22, 2015
Our 8th Toyota; truly a no-worries experience. Everything handled so smoothly - no reason to buy or service anywhere else. Staff sets the standard others can't seem to come close to meeting.
NAB
Aug 22, 2015
Ellie was very helpful in showing and explaining to us the various features of the vehicle, and in determining what was available. We are purchasing the Highlander Limited, and both she and Joe were most helpful in getting to a satisfactory price. There was absolutely no pressure. We have been buying Toyotas for over 30 years, and this was as good a buying experience as we have had.
tcmat
Aug 21, 2015
Our 8th Toyota; truly a no-worries experience. Everything handled so smoothly - no reason to buy or service anywhere else. Staff sets the standard others can't seem to come close to meeting.
LesleyML
Aug 21, 2015
When we began researching a new vehicle we had no idea what we wanted. After several months we decided on a 4Runner. After visiting several websites and few dealerships we stopped in at Scranton. No one "attacked" us in the parking lot and when we did speak with someone they referred us to another sales person since they already had a client. It was so nice not to be pressured! When we told them what we wanted and they didn't have it they were able to locate it and have it brought in for us. The whole process took less than a week and each step was painless. Everyone was so nice!
Ronald
Aug 20, 2015
Consultant Matthew Harris looked over as I stepped up to a receptionist and addressed me by my name and instructed me that he was ready for my first visit.
Susan
Aug 20, 2015
My salesperson Jenna and my finance advisor James worked very quickly and efficient, they are very knowledgeable and friendly, and they showed me how to use all the new features in my Camry.
Joseph
Aug 20, 2015
everything except the chairs in the waiting room. To soft people sink to far down in them hard to get up. I am not complaining just making a comment.
Arthur
Aug 20, 2015
Several times I have had Brenda as my service adviser and as usual she did an excellent job.She explained what was performed and what was also recommended to be done.
Roger
Aug 15, 2015
I had good experience but I think it is a little pricie. I spend $700.00 when I was there. So it is making it heard for me to keep Scranton of Toyota as my service place.
Timothy
Aug 12, 2015
mark thomas is a great sales man , and a pleasure to deal with, this is the second time we have dealt with him we werent pressured in our decision We look forward to doing business with him in the future
Jane
Aug 12, 2015
Friendly fast service... and I like the fact that the people at the service desk (and Mary Jo) always remember me by name...!
David
Aug 10, 2015
No nonsense dealing. Nice courteous sales people. It was a good experience dealing with Scranton Toyota, especially Omir and Sean Von Poppe.
Sarah
Aug 8, 2015
Elizabeth Misiura was the sales person I worked with and she was amazing start to finish. she made me feel so comfortable and she really worked to get me in the car I wanted. she listened and explained things so well. I couldn't be happier with my experience or the car. I absolutely love it. I'm a lifetime customer !
Ryan
Aug 7, 2015
Great experience I have nothing but great things to say about the salesman Mark D, Sales Manager Joe Ross and Finance Manger Omir! The professional, no pressure approach was refreshing and appreciated. All three gentlemen stayed 1 hour past the close of the dealership to take care of me and make sure I was well taken care of through the process. So long as Toyota continues to make Tacoma trucks I will be purchasing them from Toyota of Scranton.
Jacqueline
Aug 7, 2015
Very friendly environment..prompt service. Like the lounge area with the DD service. I noticed the staff is very relaxed and not in a rush.
Kent
Aug 3, 2015
everything was so fast and efficient! Couldn't have been better-and reasonable prices too! Everyone was so friendly and helpful. I would reccommend this place to everyone.
Sue
Aug 2, 2015
The friendly service from the service desk as well as my car being ready as expected. I also appreciate the call prior to any additional necessary work
Harold
Jul 30, 2015
Time of service was just as they told me I could expect. Young man who took care of me was pleasant and very helpful. I opted to wait and found the waiting room both comfortable and customer friendly.
Karen
Jul 27, 2015
I had no difficulty making an appointment with my service rep, Brenda, when I wanted it. I utilized the shuttle service and it was prompt both directions and the driver, Chris, was friendly. The service was done quickly!
John
Jul 26, 2015
Excellent service experience...in and out in less than an hour. Had some questions about the service contract we have and Kevin was great at explaining it to me.
Haydn
Jul 23, 2015
Car was taken in upon my arrival and work was performed in a timely manner. Brenda kept me apprised of what was needed and how long it would take
Dawn
Jul 22, 2015
my experience was a great one. I had no problem, Lisa took care of the process very smoothly. she kept me informed. I was very much satisfied.
Kurt
Jul 22, 2015
Jeff Mckinze was a very informative sales person, he helped me through the process of purchasing a car easily, thank you to him.
Daniel
Jul 18, 2015
Everyone involved was very helpful and honest. Everyone at Toyota was very happy for me and wished me luck with my purchase. The sales people are there to do business but they also make you feel like part of a family. It was overall a great experience.
rudy.mantis
Jul 17, 2015
From sales to service, this dealership has no competition. They cater to you long after the sale. Im on my fourth vehicle from here, and about to get a fifth for my daughter.
Cuz
Jul 17, 2015
Had a scheduled appointment for an oil change, tire rotation, and scheduled maintenance on my 2012 tundra. Everyone in the service department was kind and courtious. Work was done in a timely manner and they spent time going over everything that was performed on the vehicle along with going over some things that will need to be done in future visits. They were fair and honest, can't ask for much more than that!
JoeMcG123
Jul 17, 2015
If you are looking for a truly enjoyable car buying and service experience this is the dealership for you. Where else can you simply drive in and have an attendant greet you upon arrival. I simply pull in, leave my keys in the ignition and go meet my customer service representative. The waiting room is spectacular and best of all they have their very own Dunkin Donuts. You have to see this place to believe it. In addition, you are always greeted with a smile.
James
Jul 15, 2015
They took my vehicle right in and got started on it. They also completed a recall on my vehicle, and they completed the work within an hour. Good, fast service.
Danny
Jul 14, 2015
Had the 'service engine' light come on ... Did not have an appointment ... Fitted us in as if we had one.
Patrick
Jul 14, 2015
Our saleperson Sean Fisher was very helpful. We were so undecided on what vehicle to purchase and he helped us without pressure.
Kent
Jul 12, 2015
Quick service from Anthony at the desk. Short wait for service to be completed. Checked my service history to find out what had to be done. Recommended recall service I was not aware that had to be completed. Anthony is the best!
Richard
Jul 12, 2015
It was pleasant visit, it was a long wait, the waiting area is comfortable, customer service excellent. Thank you very much
Anthony
Jul 10, 2015
Your service yesterday was outstanding! In and out in one hour, as it should be for an oil change. For the first time in three and a half years I was completely satisfied.
Jeffrey
Jul 8, 2015
Courteous staff & top notch service. Cathy my salesperson was fantastic. This is my third lease from Toyota of Scranton and I'll definitely be back for a fourth!
jkssr123
Jul 7, 2015
every time i go there i cant get any salesmen to help me so i went to another dealer first time in 25 years and was happy with the sales help so i bought a toyota corolla there.
David
Jul 3, 2015
The quick service. I was in and out much faster than I expected. Despite there being a line at 7:30 am they had me in and out within an hour for the whole service, including paint touch up.
Corinne
Jul 2, 2015
I really enjoyed working with Jenna Sledzinksi. She was able to discuss the different options for the few vehicles that I was interested in and fit me perfectly into the 2015 Corolla. When my lease is up I hope to work with her again!
Barry
Jul 2, 2015
Service was performed in a timely and professional manner. Patrick was service rep and he did an excellent job representing Toyota of Scranton.
Tara
Jun 30, 2015
I liked how quickly I was able to get my car back after repairs. I would say that 24 hours is a great turnover.
Robert
Jun 28, 2015
Pat Van wie my service professional handled everything in a professional and relaxed manor. truck was done on time as promised
Lee
Jun 26, 2015
Service at Scranton Toyota is great. I have been dealing with them since they opened. Never a problem. There is also a Dunkin Donuts in the show room. How could it get any better?
bunchfrompa
Jun 24, 2015
I love a dealership that lets me test drive a car sufficiently, answers my few questions, gives me a honest good price and out the door I go. By the time I'm sitting in a dealership I've done my homework - no need to spend more time than necessary on getting the car I want at a good price. Toyota of Scranton did just that! Our salesman, Sean Von Pappe, did a great job especially since I came in very spontaneously. The facilities are beautiful and the selection of vehicles is amazing. Thank you!
William
Jun 23, 2015
Was met at the shop by a friendly and courteous staff member and was directed to the customer waiting area. Service work did not take long , and was on my way in no time at all. I would like to especially note that my service advisor, Kevin Brzegowski, was extremely helpful in the whole process, and suggested that I get the annual state inspection done, to save me time. Very impressed with Kevin and all of the staff at Toyota of Scranton!
Jerry15
Jun 22, 2015
Found my new dealership for all my vehicle needs. Bought a 2013 Corolla for work 260 miles a day. Then browsing the lot meet Casey James and traded in my Silverado for a new Tundra we are hooked love the new truck. Need a bigger car for the commute though, Corolla is not to comfortable for the long drive
Donato
Jun 22, 2015
Mark Desmaraias and Omir Omeragic were two of the best people I ever dealt with when buying a new vehicle. They listened to my questions, found what I wanted, and gave me a great deals. Also, they were fun and very personable. Two of the best.
Joseph
Jun 19, 2015
I was in for service. I was greeted at the garage door, introduced to Patrick, and then retired to the waiting lounge with coffee. In a very short time, Patrick came out and told me the car was ready. Polite, thorough, quick service...great.
Eugene
Jun 19, 2015
Ken, our sales associate, was very helpful and accomodating. He was very easy to get in touch with and answered every question we had.
John
Jun 17, 2015
The sales person (Ken Worthington) was extremely helpful..answered all questions patiently, presented various options for me to consider, was very, very please with his support.Also, transaction was very quick and efficient..!!!
Thomas
Jun 13, 2015
Toyota of Scranton always has the personal touch - everyone makes attempt to be on 1st name basis, and staff from all departments approach as good friends, not as people you just do business with.
Rick
Jun 12, 2015
Even though I didn't buy the truck from your dealership, I was treated with respect and as a customer in good standing. I will be returning for future service needs on my truck. Under the circumstances parts had been out of the hands of the dealership and you all did what you could to accommodate me and my needs. So far I am very happy with the repairs to my truck and great fun to have gotten it back in time for my annual training when I need my truck most.
Jacqueline
Jun 11, 2015
How quickly you are checked in and out. Also, the car is driven up to the door and you do not have to go into a lot looking for it.
John
Jun 11, 2015
Every aspect of the process went smoothly!Iwould recommend Toyota Of Scranton to anyone looking for a new car or used car!
Frank
Jun 9, 2015
Everything was fine I just waited for the service to be done and on my way The car runs great and I was happy with the service
Roderick
Jun 4, 2015
HOW FRIENDLY AND HELPFULL KEVIN BRZEGOWSKI WAS TO ME. HEORIGINALLY TOLD ME 2 HOURS IT WOULD TAKE GOT ME OUT IN 1 HOUR
Denise
Jun 4, 2015
You greet me and take the car and seem to get to it quickly but then I see it sitting and sitting and no one can get the paperwork sorted so I can get out of there quickly.
Edward
May 29, 2015
Courtesy of the Service writer and excellent manner regarding the services that were routine and those for which preventive measures at intervals recommended by the manufacturer.
Mike
May 27, 2015
Jim Luyster is our Rep and he is very knowledgeable and always leads us in the right direction for our needs. We have dealt with him for a few years now and I would highly recommend him. Toyota is a great product and we have encouraged many friends to purchase, and a few have and are happy with Toyota service and product. We have 2 Toyotas and will always be Toyota purchasers
Elmer
May 20, 2015
Everyone was very helpful and talked to you like they know you for a long time as if you are friends.
Mary
May 19, 2015
We were greeted at the door when we arrived. The serviceman who greeted us took us inside to get the particulars re our car. The young man who took care of us, Kevin, was very thorough in hearing my one concern with the car so he could convey it to the service people. The dealership is spotless, the restrooms spotless. We also enjoyed a coffee/doughnut while waiting for our car to be finished.
Diana
May 19, 2015
Jeffrey Mericle definitely wanted to make my experience a positive one and one that was convenient to me. The service center is also top notch and reasonable.
nikkip
May 18, 2015
Always get an appointment when I need it and the employees are always friendly & efficient. Never try to sell me anything I don't need. Very comfortable atmosphere to wait in.
JimC
May 16, 2015
Brought my 2010 Tacoma in for it 50000 mile service; I purchased my truck new from Toyota of Scranton and all service needs up to this point have been performed solely by Toyota of Scranton - I wont let any other place touch it! Service each time varied from ok to Great so there so has not been consistently great everytime but I think that is due to how busy the service area is on any given day.Toyota of Scranton has a fantastic waiting area and usually the service is completed rather quickly. Basic service is a little pricey since my Tacoma isn't covered by Toyota Care anymore - wish basic service costs were covered longer but I still put my trust in Toyota of Scranton and really wouldn't ever hestitate to recommend them...
John
May 14, 2015
Everyone was friendly and informative, and the Toyota Scion site features state of the art technology supplementing the alert, interested, and efficient personnel.
Michael
May 13, 2015
The deal was completed very quickly and the transfer from my old vehicle to the new was seamless. They gave me a great trade-in value for my old vehicle.
Kathleen
May 13, 2015
I was early for my appointment, but did not wait very long. The work was done in a timely manner. The waiting room was very pleasant and the restrooms were very nice.
goligga
May 12, 2015
I took my 2014 Tundra for its 10k mile service under Toyoya Care , Torrie was nice enough to call and offer to schedule an appointment for me . On yr day of service I spoke with Anthony Fierro who was the service advisor assigned to me , he explained a recent service advisory to me and was very knowledgable and pleasant . I love how the truck was washed on day of service . We have purchased 3 vehicles from Toyota of Scrsnton and love both the brand and the dealership
Service
May 5, 2015
Drive up service without an appointment........both items were taken care of in a timely fashion andwith no charge to me. Everyone was very friendly.
TToyota
Apr 17, 2015
Sales, finance, customer experience, service-all very accommodating and thorough. Very helpful and prompt, could not have made the leasing or service experiences any easier or quicker!
silverfocks
Apr 17, 2015
Anyone can sell u a car at a semi decent price. Its what happens afterward.This dealership has done an excellent job in handling all of the work performed on my vehicleIn quickly--worked on quickly and efficiently and out
BDX2
Apr 17, 2015
The sales staff is very knowledgeable and professional. Easy to work with. Customer service goes out of their to resolve any issues, and develop repeat customers.
TToyota
Apr 17, 2015
Sales, finance, customer experience, service-all very accommodating and thorough. Very helpful and prompt, could not have made the leasing or service experiences any easier or quicker!
Toycoma
Apr 2, 2015
I was not pressured about buying a vehicle, the staff was more than courteous and friendly. Everyone that walked by while I was sitting in the chair gave me a smile or a nod. It seemed that everyone liked their job. Of course, that might have been all in my head but I did have a good experience with Toyota. My salesman, Carl Jenkins, was helpful and worked with me to get the deal I wanted. When it came to the finance part of the deal... James Hazen was like being on a late night show. He took away the pain of spending a lot of money with humor and answering all my questions without seeming annoyed or in a hurry to get the whole thing over. He explained every thing thoroughly.The best part is that I know that Toyota will take care of any problems that I might have in the future because they have done that with our Rav4.
Tom M
Mar 27, 2015
Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You leave informed, and confident that the job was done properly. Despite the unfortunate circumstances (winter accident), all involved went above and beyond to ease the associated burdens.
tcmat
Mar 27, 2015
Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You leave informed, and confident that the job was done properly. Despite the unfortunate circumstances (winter accident), all involved went above and beyond to ease the associated burdens.
paul morgan
Mar 23, 2015
You lost me as a customer from pass bad experiences, but Chris Wagner brought me back, excellent salesperson, also to Billy Borent for his skills
nybaker
Mar 21, 2015
I had a wonderful experience with this dealership. I was shopping for my first car with my brother. He has used this dealership before. He bought four cars previously so I knew I was in good hands. The dealer who assisted my was Aaron Nichols. He was very friendly and very helpful. He was very patient with me since this was a totally new experience for me. He highly recommended the Toyota Corolla after we went for a test drive. The dealership was very clean, friendly with a great Dunkin Doughnuts waiting area. I am very happy with the whole experience. I also am very happy with my 2010 Toyota Corolla. I would use this dealership again.
carrico
Mar 19, 2015
The work was done quickly and well. We were also very happy to have Greg Linko back as our favorite mechanic. He's been taking care of all four of our Toyotos since we moved here from California and is always able to answer any questions we have. Everyone at the dealership has always been very helpful which is why there was no question when it came time to purchase our 2012 Rav4.
pietrzak414
Mar 17, 2015
I talked to Kevin on the phone. He was very polite and helpful. Joey answered alot of questions and help us out a lot. I would highly recommend Joey for people to do and do business with
kninekal
Mar 11, 2015
Promptness of service (inspection) and advice on future issues that may arise with my vehicle. Very friendly, clean and thorough. Great waiting area with a Dunkin Doughnuts!
Chooch
Feb 28, 2015
This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4th purchase in 4 years from your dealership. We won't go anywhere else However, serving beer may increase your sales. Just a thought for next time
joejental
Feb 24, 2015
My husband and I recently purchased our 2012 Toyota Rav4 at Toyota scion of Scranton. We couldn't be more pleased with our vehicle and the service we received from the dealership. Mark Thomas was our sales rep. He was very knowledgeable and helpful durring our experience. Everyone who had a part in getting us into our new vehicle was very professional and kind. We will be recommending the dealership to friends and family as well as returning for future purchases ourselves. I would also like to acknowledge the service department for installing our remote starter promptly and for being so gracious and professional. Thank youSincerely, The Talarico's
jgftmf
Feb 23, 2015
The whole experience was excellent. But we knew it would be, because we have dealt with Toyota of Scranton previously. Always wanted a hybrid car and now we have one! Very happy!
amandamaack
Feb 23, 2015
Cathy in sales did great helping me find a car. The price was a little higher then I would have liked but I love my new car.
GOGO
Feb 22, 2015
Having our vehicle serviced at Toyota of Scranton has been a wonderful experience. We have always enjoyed the work quality and service to our vehicle.
susan m meade
Feb 20, 2015
Love going to Toyota for service! Everyone is so friendly and the service is great! Except For Taryn--who is great --I am sorry--I can't remember the names of others--but all great people! Also bought my son Jason here--he bought his car here!
jderk
Feb 1, 2015
The nicest sales people i have ever dealt with. Every concern was taken care of. Financing offered many options and were very helpful. Sales professionals went above and beyond to teach me about my new vehicle and its features. Everyone was very nice and polite.
KJW
Jan 31, 2015
I saw a truck on the lot I had interest in. I scheduled a time to have my trade in looked at and took the truck for a ride. Everyone there was very helpful. I was ready to dicker on my trade in value and the deal on the new truck, but the trade value and the deal were great. I had my title for my trade and my check book in hand, so long story short deal was on! After a credit app and a coffee provided my the sales team I drove away in my in my new truck I LOVE IT!!! Thank you Toyota!!!
"CHU THAT"
Jan 29, 2015
Whether utilizing a dealer, or private seller, the purchase of a new or used vehicle, can become a tedious and frustrating experience.Bumps along the way required to execute a purchase will firstly include satisfaction with vehicle type and make, which the buyer needs to research and compare prior to shopping. After that, the addition of travel time, price comparisons, honesty, and dealer representation, will factor the equation.I am happy to give Toyota of Scranton a .....FIVE ***** rating, based on my recent experience and purchase. With thanks to Cathy Keohan and Kevin Spencer, I received the best researched and ADVERTISED price (without hidden costs/fees), prompt correspondence, and no waiting time on arrival at the dealership. The vehicle was parked directly in front of the dealership, in anticipation of the scheduled appointment, and ease of taking a test drive. After test driving, Cathy allowed me to bring the vehicle inside, and out of harsh weather conditions, to perform a more detailed inspection.I am highly recommending Toyota of Scranton to anyone looking to consummate an honest, reputable, and pleasant purchase.
jsilfee2011
Jan 28, 2015
As a first time buyer of a new car I was nervous/hesitant of the whole thing. However, Andrew and Keven explained the process every step of the way and made sure I understood everything and was comfortable with everything. As far as my new vehicle goes, I absolutely love my RAV4!! it does amazing in the snow and has no problem climbing up my driveway that is all one sheet of ice the whole way up! Everyone I talk to tells me that either they or someone they know has/had one and loved it and I definitely see why. I am thrilled with my decision to buy a RAV4!
tj
Jan 20, 2015
I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and it is great on gas and it has great space. I wanted to thank TOYOTA for making a great SUV outstanding keep up the great work.
SSS
Jan 19, 2015
I made an appointment for a recall 6 weeks ahead of time. After waiting 1 1/2 hours they came out and said they could not do it. Reason being they didn't have the parts. Did they not know that when they called to confirm the appointment on the Friday before. Unacceptable. They wasted my time. Now again I have to waste my day off to have this fixed. Not that I have any faith in them. When I first bought my Yaris I sold two more for them. NEVER will I suggest Toyota of Scranton. Also they said I needed a new drive belt. I took it to my mechanic. I don't need a new belt.
DeniseE
Jan 19, 2015
Just purchased the 4th vehicle from this dealership in a 12-month period and every transaction has been great. The quality of their pre-owned vehicles is awesome and their pricing is quite fair. They are our go-to dealership!
BattenB
Jan 18, 2015
Toyota of Scranton is an over all great place to work with for car buying and service. I have recommended them to many people and will continue to due do can't wait to get my next car in a few short months. I lease and am about to be ready for my new wheels?? yeah!!!!
Mark
Jan 16, 2015
Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!!Where very quick and explained everything to me!
Nick
Jan 16, 2015
Every service appointment has been a wonderful one, Making the customer happy and relaxed during a service visit is great. And of course the service is 5 stars!!! etc etc
Ari
Jan 15, 2015
AriI bought my Camry 2012. Since that day I've had a good feeling to bring my Camry in for service.Service writer is nice and understands my questions and response is great.Car has been well Serviced and nicely returned to me.
jacqueliko
Jan 15, 2015
Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My dealings with the repair persons were not up to I believe the dealerships "happy customers" standards. I believe the one person Lisa in this area was very fake and did not care about the person. She smiled at you while speaking very rude. I was told it would be a two day stay and it turned out to be four. When I called to ask if the car was ready she said she would call me when it was and she had no idea. At the time, I also had a service appointment scheduled. Everytime I asked her about the service she said she wasn't sure if it could or would be done because it was in her area. The question needed a yes or no answer. I hesitate to write this because I believe they did a wonderful job on the car and if I had to go back again I probably would, but, dealing with her was not pleasant at all. As far as the service, it was completed, I believe, as I never spoke with anyone and Lisa said when I asked her that yes it was completed.
tfroncek
Jan 14, 2015
I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, service, service, is always first on these peoples list. They open the door when you pull in, show you the way in, a person is always ready to set you up and then you can wait in the very comfortable waiting area. When they tell you it will take about an hour or an hour and a half, they are usually correct up to the minute. And the final gesture of service, you leave there with a freshly washed car!! I cannot express how wonderful it is for the service to be the same all the time---courteous and pleasant. If a problem shows up while they are working on the car, they will come and tell you what the problem is, how much it will cost and any additional time it will take for servicing. They are a 5 star dealership.
Sharon
Jan 13, 2015
We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and it was quickly attended to. Turns out it was a minor tire issue which someone took care of immediately,providing me with peace of mind.
DCR
Jan 9, 2015
This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and concerns. We cannot say enough good about this dealership!
dschreffler
Dec 30, 2014
Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transaction from walking into the door, closing the deal, financing, and taking delivery in a manner of hours. No pressure, no BS. Friendly, making sure understood car, paper work, etc.Highly recommend.
j1960y
Dec 23, 2014
This is the third vehicle my family has purchased from Toyota of Scranton over the last two years. The first two were new vehicles for my wife and me, this purchase was a Toyota certified used car for my daughters. The quality of Toyota vehicles are reason enough to buy one, buying from Toyota of Scranton makes the buying experience very easy. The TOS team is very professional, courteous, and ensure you receive the best price possible. This excellent customer experience is also displayed by their Service team. As long as Toyota continues to deliver high quality cars and trucks my family will continue to buy from Toyota of Scranton...they are everything an Auto Dealer should be.
Joesnewcar
Dec 15, 2014
THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DOOR AND DIRECTED IMMEDIATELY TO THE APPROPRIATE PERSON(MARK THOMAS). MARK WAS PROFESSIONAL AND FRIENDLY AND DISPLAYED A CARING DEMEANOR..HE ANSWERED ALL MY QUESTIONS AND OFFERED VARIOUS SCENARIOS TO CONSIDER..WE TEST DROVE MY EVENTUAL PURCHASE ( 2014.5 CAMRY SE) AND MARK WENT OVER ALL OF THE OPTIONS OFFERED..FROM PAPERWORK TO DELIVERY WAS VERY QUICK...WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE..
maeddy
Nov 22, 2014
Jenna was amazing, she was very patient with us, we looked a lot of cars, I believe our experience started in August. We had 2 vehicles a Scion TC and a Hyundai Azera limited. And our goal was to find a vehicle that would combine both, the spaciousness of the back of the TC with the luxury of the Azera and a price we could afford. We found the perfect one, 2011 RAV 4. unfortunately 4 days later it died in the middle of the road, fortunately I was able to get it off the road. we work with Jenna and Marissa, had the car towed back to Toyota and they had a rental waiting for me, they fix the car and it was ready the next day. everyone was great! Toyota of Scranton is amazing they step up to the plate when there is a problem. We have bought 4 vehicles from them and we will continue to do business with them.
sthatcher
Nov 21, 2014
I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla with the express reason of having it for many years. I am a low mileage driver. I decided on Toyota when I was buying a car because I've had Toyotas in the past and I was pleased with the quality. My 2009 Corolla was a HUGE disappointment to me. At approximately 16,000 the head gasket went on it. Shortly after that the entire front passenger seat needed to be replaced. At a routine oil change I was told I needed brakes to the tune of over $500. And at my last visit the VTI valve (I may have that wrong) needed to be replaced. At that time I immediately decided to get rid of the car. It has been a huge heartbreak and disappointment to me. It had roughly 22,000 miles on it. I wanted to have this car for at least another 5 to 6 years. But I could not take the thought of yet another thing going wrong with it. I will never buy another Toyota and I am passing the word around to family and friends to stay away from them. FYI - I even visited with your customer service person there to express my feelings. She is a lovely person but I got no results. I traded the Corolla and I now have an unexpected car payment for the next six years. Thanks for asking and giving me the opportunity to let you know what I think your your cars. Sarah Thatcher
Joan Condel
Nov 21, 2014
This is the second vehicle I have purchased from Toyota of Scranton. Just love my Rav4. Best vehicle I ever owned. Doug Stahl was terrific. The service is always quick and efficient. When had a problem with my navigation unit, Bonnie made sure everything went well and it was done correctly. Thanks, Toyota
viper4424
Nov 21, 2014
This is the third vehicle we have bought from Toyota of scranton. Every time we are there it is a great experience. Our vehicles also are serviced there and have never had a problem
paulrussick
Nov 18, 2014
Casey Jones was assume, will only deal with and buy from is Casey. Omir is the only finance person I want to deal on my next purchase. Both of them made my buying experience at Scranton Toyota very easy, and enjoyable. I only wanting to deal with both of them on my next purchase when my 2 year lease is up!
Scerriann1
Nov 15, 2014
Both Lani and James Hazen made this experience stress free and smooth. We stopped in to look at a FJ... And drive it home that day...
gkpowell
Nov 12, 2014
I was not satisfied with my results. Had problem with Sat. radio which has not been resolved. Waiting to hear from Vito Sampogne. E-mail or phone
Kblynn
Nov 8, 2014
I had a very good experience at this dealership. Everyone was friendly and were there when I had questions and didn't pressure me when I just wanted to look around.
woody117
Nov 1, 2014
every sales person at Toyota is friendly and helpful. Was an easy transition of leasing another vehicle. The Camry was ready clean; Carl Jenkins was an excellent salesperson explained everything very helpful very people friendly.
Ru17
Oct 31, 2014
Purchased my third vehicle from toyota of scranton, Nice showroom, sat in all the cars, I was interested in, had a DD coffee, and was helped by an excellent sales lady in Taryn Burns, she answered all my questions, didn't pressure me, took me a week to make up my mind, had to order my highlander, Ms Burns, kept me informed of the process of getting the car to scranton, and she knew all about the options and how they worked.
djdworak
Oct 31, 2014
Have only needed to take my car to Toyota of Scranton for a recall and oil change; however, their service is excellent. The waiting area is very comfortable and I don't mind waiting for my car there. My car was ready in the time I was told it would be, and everyone was very friendly and helpful. Always a pleasant experience!!
sscotty
Oct 31, 2014
I had aftermarket front struts applied to my 2011 Camry and had to return it three times because the struts were defective. Your dealership help me more than I could've expected to get through the inconvenience.
charlieb1949
Oct 31, 2014
had a inspection done on my rav 4 brenda answered all my questions very pleased with toyota of scranton am considering buying a used car for my neice thank you
Brenda Novak
Oct 30, 2014
Toyota of Scranton always takes good care of us! Excellent service department personnel. Kevin took the time to explain what would be done for the service check.
AlenaG
Oct 30, 2014
From the day I received my vehicle and all of the services in between (including tires), I always have a pleasant experience at Toyota of Scranton. Will continue to do business with.
JediGean
Oct 29, 2014
Dan Passante is a fantastic salesman. While my wife and I were waiting for the paperwork on our Rav4 lease he asked my what type of car I might want. Within the hour a 2012 Tacoma came into the lot. His friendly no pressure attitude made it easy for me to consider buying a second vehicle that weekend. My wife is happy with her Rav4 and I'm loving my truck. The whole experience was great. This was the first time buying a new car in 30 years. I drove away feeling like I was listened to and not pressured. Anyone shopping for a car should at least take a look here before making a final decision.
brendon.mislinski
Oct 29, 2014
Our salesman Doug took the time to answer any questions that we had about our purchase. We told him what we wanted and he delivered. He didn't waste our time with information that we did not need. We will definitely buy from Toyota/ Scion of Scranton again. Doug made it a great experience.
siggman
Oct 27, 2014
Friendly staff, sales person was knowledgeable of features of this particular vehicle and was able to answer any questions we had at the time we drove the car.No pressure and we were able to drive the car home that day even being from out of State.PLUS they have a Dunkin Donuts in the showroom !!!! LOLWhats not to like.
Craig Kutchmanich
Oct 27, 2014
I have been a loyal Toyota fan for years. I started because of reliability and I only used to buy used cars. I'm afraid to buy anything else because they have been so good to me!It started with an ad on the Scranton Times website. I stopped in & met Sean Fischer, who wound up selling me a lease on a Camry, my first new car! I loved the Toyota Care and that service isn't every 3,000 miles anymore. Last month, right before my lease was going to be up, I decided I wanted a car with Bluetooth for safety reasons. An acquaintance died in a wreck while texting several years ago and I just got my first cell phone this year. I emailed Sean asking him what was around, traded a few more emails and calls, and wound up driving home my new Camry that day! I love the new design and the Bluetooth technology. My only complaint is that the voice recognition of the Toyota system is awful. I mean, embarrassingly bad. I am an avid iphone user and if there was a way to talk to Siri, all would be fine! But all I need to do is touch the button on my phone so it's not so bad. I wish Toyota would embrace Siri and Google Now and integrate. That was very disappointing. I boiught the car anyway b/c I love it though. A friend was shocked when I told him I didn't even test drive it! Sean told me he had the same model and that was good enough for me. I'm happy to say he's become a close personal friend of mine since, and I just saw him the day before yesterday. Also, thanks to Omar in finance and assistant sales manager Kevin Brzegowski who always takes great care of me!!
emily.messett
Oct 26, 2014
This was my first time leasing a car and my first time at this dealership. I was very happy with how everything turned out and am very pleased with my purchase! Andy was very kind and helpful. Great first experience with a car salesman.
donna.pretko
Oct 25, 2014
A friendly, no pressure, shopping experience. After driving the vehicle for a few weeks LOVE it and am very happy I made the decision to purchase. No other dealership I've purchased a vehicle from has followed up so much and is concerned about the experience - making me feel 'part of the family' and that my opinion matters!!
aalliiq
Oct 22, 2014
This was one of the best experience I had purchasing a used car from a big dealership. The salesman held the car for me all day without any asking for any commitment - stayed several hours late for me and did not leave until the transaction was complete. Everyone was very respectful and made every reasonable effort to get my business. There were no hidden charges at all - I was made aware of all fees before being asked to agree. Every effort was made to address any issues with the car I purchased before I even looked at it.Experience with the finance department was also painless and very detailed. Everything was clearly explained, no one was rushing even though the dealership had closed for the day. Will defiantly look at their inventory when I need another vehicle.There is nothing I can complain about this dealership even if I try :)
Philip Sardo
Oct 17, 2014
Recently had some major work on my 9 year old Avalon. The service rep, Kevin, gave me an accurate estimate of the cost and kept me informed of the entire repair process. No surprises! This dealer knows how to treat their customers. I have two Toyotas now and when it's time to buy again I will be back to their showroom.
sharona0816
Oct 17, 2014
Brenda always takes care of me when I come in. She makes sure that I know what is going on with my car and if the car needs work they always ask me if I am okay with the price and the repairs that may need to be done. They're quick and they make sure every need and expectation is met. I have never had such great customer service with such polite and professional people. I always tell everyone I know to go to Toyota in Scranton because I know they will be just as happy as I was with my service. I will not trust another soul with my car other than Toyota Scranton. I wish I could give credit to the man who drove the shuttle car too. I know he was from New Jersey and he was young. You guys are awesome!
SRBRANKO
Sep 20, 2014
first class dealership and friendly salesperson . we have nothing but good things to say . keep up the good work . thanks steven /carol brankovich AND MUFFIN TOO.
noidea
Sep 11, 2014
Great service. They get you what you want and dont try and force what they have. Good sales people. Very helpful and knowledgeable. I recommend to anyone.
Sunshineofmylife
Sep 3, 2014
These people made our unexpected breakdown while on a trip a good thing. Best service, great communication. We were well taken care of! Even our dog Sunny was welcome! It took overnight to fix our truck but they were excellent and kept us informed and comfortable. Andy the tech was great at explaining everything. Highly recommend this dealership's service and their customer service is the best!
rlellis 3647
Sep 1, 2014
I must say that we had an excellent experience when we bought our used car from Toyota of Scranton. We liked them so much , we actually purchased 3 cars from them. However, once we had our Honda Ridgeline for one year, I went to have the car serviced whiched included rotating the tires.We were told, when we purchased the vehicle, Toyota of Scranton had put on new tires because they were safety minded as well as customer minded. When I took the Ridgeline to have it serviced and tires rotated, I was informed that the only new tires were the rear tires and the front tires were dry rotted and unsafe and needed to be replaced.I called the sales rep, Cathy K., and reached her voice mail. I also sent an email to the dealership, all without ever receiving a call back. I did finally get in touch with Cathy K and she told me she would talk to the sales manager and get back to me. That was over a week ago and again still no call back or response to my issue.So basically, Toyota of Scranton will buy you coffee, tell you everything you want to hear, but once the deal is done you are on your own. This is not what I would call Quality Customer Service. I do not thing Toyota of Scranton , along with a lot of sales companies, knows what TRUE CUSTOMER SERVICE really is.I will not buy another car from Toyota of Scranton. Nor will I ever recommend them to any of my friends and family for a vehicle. Plain and simple, once they get your money, they are looking for their next sucker.
lonborghini
Aug 19, 2014
Aaron Nichols was very helpful and accommodating from communication prior to my arrival, through the test drive and the sales process, as was everyone else who assisted with my purchase of the FR_S. Thanks to all. Lon
Escri
Aug 15, 2014
Very friendly &accomodating, though i have to go back 2x they finally fixed the problem at no cost. It's a hassle but they're very nice and apologetic.
kkitchura
Aug 6, 2014
Cathy Keohan was our Sales Rep. She was very friendly, knowledgable, got us exactly what we wanted AND worked with us to stay in our price and payment range. She made us feel comfortable and made the whole experience very easy. Overall we are really happy with our purchase and will definitely come back in the future. I highly recommend this dealership!
teresa.ann616
Aug 5, 2014
I have been coming to this dealership for years. I recently purchased my 4th vehicle (all Toyota, Of course) and I must say it was the easiest process yet. It makes buying a car FUN, instead of a hassle which is what you will find at most dealerships. I have also been sending many friends and family members to this dealership and all have been equally impressed and all have bought cars. I cannot thank Mike Morrissey, Sean Fisher, Omir Omergic and MaryJo Preno for their outstanding work. They have all made me feel like part of the family at this dealership. If you are looking for an honest dealership, look no further, Toyota of Scranton is the way to go!!!!
Kingsprof
Jul 31, 2014
Doug Stahl did an excellent job as our salesman. Though I have been a Toyota owner for many years, this is my first visit to Scranton Toyota. It will not be my last. I was impressed by the inventory, the overall atmosphere, and the friendliness of everyone we encountered.
stanzig44
Jul 28, 2014
Toyota Scion of Scranton is a great dealership. Our Sales Rep, Doug Stahl, was great to deal with. Like the rest of the staff he was very friendly and knowledgeable. This is such a family friendly dealership that our 3 year old had a blast while we were checking out the different cars. I would highly recommend this dealership. So much so that my wife got herself a Rav4 a couple days later from them.
pulice
Jul 22, 2014
CHRIS STEPPED IN FOR ANDREW HE KNEW THE CAR THAT WE WERE BUYING IT WAS NICE OF HIM TO SHARE HIS KNOWLEGE ITS FOR OUR YOUNGEST DAUGHTER WE WANTED A SAFE DEPENABLE CAR JOB WELL DONE TY THE ONLY BAD PART THERE WAS THE WAIT ON THE DAY OF PICK UP TOO LONG OF A WAIT BUT ITS DONE NOW
Kilonsky4
Jul 21, 2014
Worst experience of my life. Maybe if you buy a Toyota there you'll be ok but if you buy a used car made by another manufacturer once you sign on the dotted line they want nothing to do with you. Since day one (a month ago) of purchase I've been back 10 times since then and it has been filled with lies and broken promises. They want nothing to do with fixing the issue with this car that only has 20K miles on it.
Rmshuman
Jul 20, 2014
Cathy was excellent. She helped me to find a car that I would enjoy. I have since recommended Toyota to coworkers. My car is running great with no problems yet.
gjwach
Jul 18, 2014
I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key.This service department had a flat bed out to pick me up in no time. They hunted down and had a matching replacement tire waiting when I arrived. Had the locking lug nut off and the tire replaced in no time and had me back on the road I'm just a couple of hours from my initial call.I would not hesitate to recommend this location and willing give them the highest of marks!
spieretti
Jul 18, 2014
Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employees who all claimed to have no idea who I was or what happened before they finally corrected the error they had made. They only agreed to fix their mistake after I reported them to Toyota Corporate, BBB and the PA Attorney General's Office.
mel5249
Jul 16, 2014
Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and knew everything about the Corolla and explained everything in detail on the test drive. They gave us a very fair price and were quick to draw up the paperwork and work with us to make sure everything was in order so we could take the car home that day. I would definitely recommend Mark as well as Toyota to anyone.
JoeBruno
Jul 10, 2014
I spent 2 months looking at and pricing new 2014 Toyota Tacoma's and found Toyota of Scranton to be without a doubt the best/easiest dealership to work with...first getting internet pricing from Keven Spencer and having him keeping me in the loop during the process..... to walking onto the dealership lot for the first time to just look around and meeting George Zepherin....no "hard sell"...just let me look around and answered all my questions even though it was 90 degrees outside and we were out there looking at the Tacoma's for over an hour ... George was very knowledgeable about all aspects of the vehicles and what each one had to offer. When I came back the next week and took the truck for a test drive I decided on the one I wanted but I didn't like the rims...George said "no problem, we will get you one with the rims you want". When I came back in a few days later I dealt with Cathy Keohan and she was also very knowledgeable about all aspects of the Tacoma I was purchasing and answered all my questions. When it came time to sign all the paper work on another day it was Cathy's day off...George called her and she came down so she could go over the truck with me one more time and go over all the paperwork that had to be signed and made sure all my questions were answered....all on her day off! All in all a very easy process- much better than the other dealerships I checked with...by far.
Joe Delvecchio
Jul 8, 2014
Great place to buy a car I've bought my 2012 from here and now I bought my 2014 I also recommend 2 co workers in the last moth who purchased from scranton toyota. My sales guy Sean fisher was excellent he's an asset to your company don't loose this guy !!
cranki.hermit
Jul 8, 2014
We had a wonderful experience purchasing our new Prius from Cathy. She is very approachable and knowledgeable about the different makes and models available. She got us a great price and was more than willing to work with us when we changed our minds and went with the Prius Three after initially purchasing (but not taking delivery of) the Prius Two. Kevin followed up with us to make sure that our experience was pleasant and agreeable. We have always had pleasant experiences with the service staff in the maintenance of our Camry and Corolla.
autdonsr
Jul 7, 2014
From the moment we walked in the door, everyone was very helpful and friendly. They made the car buying experience less stressful.
tkorjeski
Jun 24, 2014
I had a great overall experience purchasing my new 2014 Toyota Corolla. Keith was extremely helpful, friendly, and knowledgable. He also kept in close contact with me about the status on my car and made himself readily available. This is my second Toyota I have leased, both experiences pleasant. I would recommend this Toyota to friends and family, and would also recommend the services of Keith. Great job.
TundraOwner13
Jun 20, 2014
Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery terminals are completely corroded. At each service appointment I ask them to fix the corrosion problem and it never gets resolved. Also, I have new scratches near on my front fender near the hood and down the side of the fender. It clearly looks like someone leaned against it and slid down it while the hood was open because there is no scratches on the hood. This happened on the opposite side in roughly the same area on an earlier service appointment. I notified the service department of it and nothing was done! Mind you I bought this truck brand new at this dealership.
UrbanskiFamily
Jun 11, 2014
Doug Stahl was the sales rep that helped us with our purchase. He was great to work with and tried to make our buying experience the best that it could be! He is truly a great employee and you are very lucky to have him!! The dealership overall if very good, which is why we came back when we were looking for another Toyota! There was another sales person that sits across from Doug who was not even helping with our sale, but was right there to get a Balloon (or "ball" as my one year old calls it) for my son when his first one busted! It is the small things mean a lot! Being a family friendly dealership makes or breaks sales and Toyota Scion of Scranton is definitely on the top of our list!
Miseri23
Jun 10, 2014
The only glitch I encountered was on the vehicle delivery. There were some oversights by the detailing department. This was not a worry as Cathy immediately took the new vehicle back tothe detail ddepartment to have the issue resolved.
Mel7911
Jun 4, 2014
The service was wonderful. Buying a new 4 Runner was expensive so the leasing option was thoroughly explained. For my family it made sense to lease and we were able to have the payment that worked for us.
cjh052778
May 31, 2014
This is the second car that I purchased from Toyota. Both cars were bought from Sean and I have recommended him to other friends and family. When the time comes for another car, I will be back to Toyota and again will look for Sean.
_ashess
May 31, 2014
When I first reached out to Marisa, I was only throwing the idea in the air about getting a new car. I wasn't certain what I wanted.. I had three different cars in mind. I told Marisa what I was looking for and my price range and she found the perfect car for me! I can't down to the dealership the next day where I met Jenna and took the Corolla S for a test spin. Once I got back from the test drive, Jenna and Marisa answered all of the questions I had (it was the first time I was buying a car from a dealership) and they made me feel at home the entire time! A very comforting sales team that helped me with the best price that can get me and then I was sold. Thank you so much guys, I love my new car.
CoreyW
May 30, 2014
We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had the daunting task of dealing with us for six months, while Chrysler was trying to figure out what was wrong with our car. Your team could not do enough for us. Words truly cannot begin to express our gratitude that we have for each everyone of you. We applaud you and your team at Toyota of Scranton, you did not disappoint. We know now, that when we can, we will being coming to your dealership to buy our next car. KUDOS on a job well done. Our sincere thanks! Jason & Corey W.
bucketflush
May 28, 2014
While browsing the used car area of Toyota of Scranton, I was approached by sales person, Heidi Patten. I expressed my interest in a 2002 Subaru Outback which had just been put on the lot. We had a pleasant opening and introductory conversation and I felt at ease with her immediately. I explained my reasons for my need to purchase a reliable used vehicle at a fair price. She listened attentively and answered honestly to my questions regarding this particular car. Her low-pressure demeanor made me feel that I could trust her and I knew I had made the right choice by dealing with her. The entire purchase process was smooth. The employees inside were friendly and I met a few who just stopped by Heidi's desk to say hello.After the sale, I had an issue and Heidi was very accommodating. My satisfaction was a priority for her. She went as far as to contact me a couple of days after the sale to see if I was happy with my purchase. Her professionalism from our first meeting through her following up days later spoke volumes about her character and her customer service skills. I recommend her highly to anyone in the market for a new or used car. Kudos to Miss Heidi and all the nice people at Toyota of Scranton!
tuaemxg
May 28, 2014
I recently purchased a 2014 Toyota Corolla S model from Sean De Poppe. Sean helped me pick out a car I only dreamed about my entire life. Sun roof - leather seats - phone on the steering wheel - back up camera.... "Sun roof" --- I always wanted a sun roof. Sean was able to work with me - so I could be able to afford the car of my dreams.. He was great. Another reason I chose Toyota of Scranton is because the service dept is outstanding. I bought my last Corolla from Toyota Scranton and will buy me next there too...
davemoney
May 20, 2014
Jenna & Marisa were very professional. Jenna listened to what I wanted to accomplish and made it happen.They are both great assets to your dealership.
Rasabina
May 17, 2014
Brenda was very helpful in answering all my questions. Then I needed a rental and she set it up quickly. She was an excellent person to deal with.
Zupastar
May 16, 2014
I've always had a good experience at this dealership, and this night was even better. We happened to show up on the same night as the Toyota Customer Appreciation dinner and Mark gave us the dinner too! All of the staff was very friendly and eager to help; it was a very easy-going, relaxed atmosphere, very bright and clean too. Even though we didn't arrive until after 6:30pm, Mark and Omir stayed past 10pm, to finish the paperwork with no complaints, and we were able to drive our new Prius home that night! We love our Prius, and will definitely be back someday when I'm ready for something new... I'm very content with my 2010 Rav for now :-)
2miagina
May 16, 2014
My experience, with Toyota of Scranton, was great! The atmosphere, is the best! Dunkin Donuts ,inside GREAT! Chris Wagner, was very helpful and always returned my calls! He was very patient with me, while I made my decsion. James Hazen, was also wonderfu,l and he made sure I understood everything! A GREAT EXPERIENCE!
Alyssa1778
May 16, 2014
Would deal with Mr. Fisher any day. Very professional and informative. He is good at what he does and was a pleasure to work with.
sperec
May 16, 2014
Kevin met me as soon as I parked the car. Since this was a recall visit, he explained exactly what needed to be done and how it would be accomplished. I also told him there was a problem with my tire pressure, one tire was lower than the rest. He asked me if I needed a shuttle, which I refused, and then led me to the waiting area. My car was done in the time that Kevin told me it would be. Kevin also explained that when the winter tires were replaced by the summer tires, the seal was not right. He told me that it was now fixed. There was no charge for the visit, and Kevin had explained everything that was done in terms that I understood. He was courteous, and personable. We have had Toyota's from Scranton, since 2000. This is one of the best service experiences I have had there. I felt comfortable that the service done was completed as needed, and my tires are fine also. I would personally recommend Kevin to my Toyota friends, as I am sure that the service needed will be completed as promised.
PatNEPa
May 16, 2014
From start to finish I find this dealership and its people friendly, responsive and more than ready to go the extra mile to get the information you want or need. Service is easy tell them what you want make the appointment and its done. It doesn't get any easier than that !
Beb109
May 10, 2014
This is the fifth car we have purchased from Toyota of Scranton. Great experience...as always! My husband is extremely happy with his new Camry!
goligga
May 8, 2014
We purchased 2 vehicles this week, a 2014 RAV 4 Limited and a 2014 Toyota Tacoma . After an online inquiry Keven and Jenna reached out to answer our questions so we decided to visit the dealership for a test drive. There is no pressure and the atmosphere is friendly and relaxed. Omir Omeragic took excellent care of us by securing great rates with financing ,he is definitely the bright star of Toyota of Scranton, he knows what he is doing and is passionate about customer satisfaction ! Both Jenna and Omir stayed after hours to accommodate our hectic work schedules. We have dealt with this dealership in the past and returned because they are amazing
Prius2011happy
May 7, 2014
My Husband and I purchased a Camry and a Prius in 2011 and Carl Jenkins was the salesman we worked with. Carl was great in 2011 and again in 2014 when my husband traded in his 2011 Camry for a 2014 Camry. Carl made sure that we were getting the best deal possible. We have a daughter graduating from college next week. Once she secures a job and she is in a position to purchase a new vehicle we will definitely return to Carl Jenkins. We love our Toyotas and we definitely like working with Carl.
tiger00555
May 5, 2014
My experience was like no other visit to a dealership. My salesperson what straightforward and not BS. No back and forth with "manager" on pricing
adrie22
May 4, 2014
I LOVE MY NEW TOYOTA CAMRY AND THE WAY IT DRIVES AND I WILL BE VERY HAPPY I DON`T HAVE TO REFUEL SO OFFEN AND THANK YOU SO MUCH JENNA AND JACKIE AND THANK YOU ASLO OMIR YOU GUYS ARE ALL SO GREAT.
thadC
May 3, 2014
I purchased a 2014 Toyota Tacoma last week from Toyota of Scranton. I had researched the truck on line and knew exactly what I wanted. I made an appointment, at my convenience, with Taryn to test drive the truck. Taryn was very knowledgeable and answered all my questions. She made me feel at ease and comfortable with my decision to purchase this truck...I couldn't have had a better experience than what she provided. Thank You, Thaddeus
kellymccabe
May 1, 2014
I had a great experience at Toyota of Scranton. The people are above and beyond friendly and accommodating. I bought a new Corolla for a very reasonable price. I would highly recommend this dealership.
kfield79
Apr 30, 2014
Toyota of Scranton is by far the most friendly dealership that we have ever dealt with or visited. Everyone went out of their way to be friendly and helpful. We will definitely visit Toyota of Scranton for any vehicle purchases in the future.
riana1787
Apr 29, 2014
Wonderful service! Very friendly and knowledgeable staff! One of the nicest people I have met. I bought a Tacoma yesterday, great car, great features! I will be recommending this to friends and family!
amysolt
Apr 23, 2014
I recently purchased a new Prius from Mr. Thomas. He was extremely, friendly, patient and professional. Buying a car from him was actually a pleasant experience. He took the time to make sure we were comfortable with our new car and made sure all our questions were answered to our complete satisfaction. Mr. Gatto, the sales manager, was also very kind and solicitous. He stopped by several times during the process to speak with both myself and my wife. He seemed genuinely interested in the sale and how we felt about it. Both of these gentlemen were truly excellent and I can't say a bad thing about either of them. The only downside was the "finance professional", Mr. Garrippa. I found him to be condescending and disrespectful. A poor employee. When we explained we were not interested in the extended warranty, he seemed to take it as an almost personal affront. I have awarded overall high marks due to the fact that the professionalism and courtesy of Mr. Thomas and Mr. Gatto, in my mind, far outweighed the ham-handed and oafish behavior of Mr. Garrippa.
Mhinkl01
Apr 22, 2014
Great no pressure no hassle buying experience, Jeff Mericle was great to do business with. He gave us a great price on the new vehicle and an excellent trade in price for the vehicle we traded. The pricing was so good I didn't have to haggle. I highly recommend this dealership.
laskoske
Apr 21, 2014
I brought my 2103 Scion TC in for its scheduled maintenance and Auto-Butler detailing, and as I have come to expect, the experience was excellent. Friendly and informed staff, rapid service, customer-friendly waiting area all make the experience very pleasant. I highly recommend Toyota-Scion of Scranton for its sales and service!
meekosmom
Apr 20, 2014
Great experience with George start to finish. He went over the whole van with me, left nothing out, told me to come back if I had any questions...which I did a few days later...and he came right out, fixed the issue and I was on my way!! Thanks George! Love the van!!
sthatcher
Apr 18, 2014
I have been waiting for an opportunity to voice my concerns about my car. This is not in any way a reflection of the dealership. I have 2009 Corolla which I purchased prior to my retirement. My intention was to have this car for many years to come. My last car was a Saturn which I had for 13 years. I put very little mileage on a car but I want a dependable car. I had looked at Toyotas and Nissans and I decided on the Toyota. I have had both Toyota and Nissans in the past. I love the car but I don't like the problems I am having with it. It has already needed the head gasket replaced and some very expensive mechanism in the front seat. I am now retired and I wanted a reliable car with low maintenance. I am so extremely disappointed in Toyota. I am considering trading it after my extended warranty expires, something I did not want to do. I wanted to have this car for as long as I had my prior cars. Overall, I really love my car, but not the problems it has. I'm very disappointed.Please know that I received very good service. Very prompt, very courteous.
chuckskowronski
Apr 17, 2014
Keith Onyshczak was professional, honest a real gentleman. Outstanding. Problem: I have bought 4 other Toyotas from you. None with this problem. I have a rattle in the font passenger side that is driving me crazy. how do I get it fixed. Believe it or not, this issue will either make my experience with great or unsatisfactory.
Bulldogs1
Apr 16, 2014
Extremely impressed ! From making our 1000 mile check up appointment to the knowledge of the WOMAN Jenna who sold us the truck! Jenna had all the answers too our many questions! Positive experience!
jromano672
Apr 16, 2014
As a first time buyer, both Marisa and Jenna Sledzinski made my purchase easy and absolutely stress free. I would recommend these 2 hard working professionals to my own friends and family for their future purchases!
whaletrain
Apr 16, 2014
This is the 4th vehicle we purchased from Scranton Toyota, We always were treated with a great salesperson who was very helpful in our purchase . The service we received was always fast & satisfactory.Anything we need was always handled in a courteous response This is why we only go to Scranton Toyota never any pressure
mikesled11
Apr 15, 2014
Jenna and Marisa Sledzinski were very helpful and friendly, They had me test drive multiple trucks to help me decide which one was for me. I believe they got me a great deal on my new Tacoma.
mikeaqua
Apr 15, 2014
Our purchase was effortless, quick and efficient. The best experience We ever had purchasing a new car. All employees involved in our transaction were pleasant and knowledgeable.
djl236
Apr 15, 2014
Extremely helpful and friendly staff. Worked to get me a great rate, exactly what I wanted in the vehicle and at an affordable payment. No pressure what so ever. I could see myself going back in a few years, and I completely recommend working with Mark (sales) and Omir (finance) if you're shopping for a new vehicle in the Scranton area.
Mory3640
Apr 14, 2014
My husband and I came to Scranton from Bethlehem to purchase our Pruis. We had a quick and easy purchasing experience!! Thank you so much!!
hromofamily
Apr 2, 2014
The experience was not stressful as dealer visits sometimes are. Jeff Mericle was very knowledgeable, friendly, and honest. We had a good test drive, and the final deal was a good number.
jillcalpin
Apr 1, 2014
We had a great experience at Toyota of Scranton. Very friendly staff, great customer service, couldn't have asked for anything more. Cathy & Kenny for both great to work with.
rudy.mantis
Mar 29, 2014
Why? Because this is the second or third vehicle purchased here. The whole dealership is involved with the process. You never feel like your alone in the purchase.
GreySienna
Mar 27, 2014
I bought a 2012 Sienna and exported it across the border into Canada. Mark Thomas accommodated my every request and worked diligently to ensure the sales experience was positive.
Sirarmand
Mar 21, 2014
Owned many cars in my life, and dealt with many dealerships, by far Toyota of Scranton ranks right where it belongs on top. They are efficient, reliable, and treat customers with respect and dignity. Their waiting area is spotless, and comfortable. Having a Dunkin donuts on sight is an added bonus. I finance two Prius vehicles with Toyota financing and even that was a nice experience. I cant imagine going to any other dealership to get my next car. Way to go guys you are all first class.
jojobeans
Mar 21, 2014
I brought my car in for service after an accident. The car was fixed at an auto body shop, but the seat belt/airbag light would not shut off and the center arm console was not secure--it wobbled after the accident. The service tech fixed the air bag/seat belt lights and alarm, but did not fix the arm console and gave me one more issue: Now there was a rattle in the dashboard. The tech also said that he would fix the driver side floor mat that had broken hooks to keep it in place, but when I got my car back they were not fixed. This is still creating a driving safety hazard. The service center did not know what they were doing at all. When I got there I waited on one line and then when I was finally seen, I was told I had to go to another (auto body) person. I waited in front of her desk for quite a while as she did some paperwork and ignored me. When she was finally finished, she said I was in the wrong place and sent me back to the original person I waited for.Kevin was rude and needs to learn the concept of "the customer is always right." At least when the customer is expressing an opinion that is completely irrelevant to the car service. I expressed my dismay that most car service centers offered their customers free coffee, but this place had a Dunkin' Donuts. Kevin seemed to take it personally that I commented on this and defended the dealership as though he owned it. It was completely unnecessary and only compounded my bad service experience making me feel unvalued as a customer.I will never go back to this Toyota dealer and will not recommend it. I mentioned this on several social networking sites while I was still there and also several times since then.
fivefromnow
Mar 18, 2014
Your selection is great, good variety. Salesman, Carl Jenkins , very understanding and kind, knew hard decision for me to purchase car at this time, walked me thru sale. Reminded me to empty console which I did forget. Paperwork and car ready at time he said. Instructed me how to use controls,etc. inside car. I did send e- mail day before which was responded to next day. I bought my last car from your dealership which is why I had no hesitation to return. I never had a day of regret with last car, Camry, which is why I would not even consider a different brand. I was getting Toyota or nothing.
astrogiirl
Mar 13, 2014
Wonderful service by Tatum & Omir. I am extremely pleased with the kindness & eagerness to make me a very satisfied customer. I am thrilled with my purchase of 2014 Toyota Camry & have already recommended you to other people. My thanks to Jeff Barrtush as well for my automatic starter! Thank you all very much!
ethel225
Feb 28, 2014
Mark Thomas was very professional and informative from the minute I started dealing withh him. He continued to be helpful up to and including time of delivery. At delivery he walked me thru all operations of the vehicle. He made varioius recomendations explaining everything as we went thru every step of the purchase. Followed up with a phone call after purchase to see if I had any questions or if he could help me in any way.I would not only recommend Scranton Toyota to anyone I know who would be in the market for a vehicle, but would highly recommend that they ask for Mark Thomas.Sincerely Ethel Moore
j1960y
Feb 25, 2014
Toyota of Scranton provides the ultimate customer service, from sales to service. This is the second new vehicle we purchased from this dealership in the last 12 months.The reason we came back...the knowledgeable staff, no pressure sale, terrific price, and the overall friendliness of the entire Toyota of Scranton team...they make you feel like family, the good side of the family :o) As for the Service Department, they are second to none. This dealership has a very talented team and should be proud. As long as Toyota...The Corporation...continues making quality, affordable cars & trucks my family will continue to purchase from Toyota of Scranton as well as recommend the dealership to our friends.
carol67
Feb 25, 2014
This was the best car-buying experience we have ever had! Mark Thomas --- excellent salesman, very professional. Omir --- very helpfuland considerate. Sue Krisanda --- very congenial. The whole experience went very smoothly.
Deejg19
Feb 24, 2014
Very professional and courteous. The staff was also very knowledgable about the vehicle and the vehicles features. I would highly recommend your dealership to family and friends.
Matttundra
Feb 21, 2014
I have had a few service appointments here since I purchased a new Toyota tundra last year. I have experienced an arrogant service associate, Rick, and poor service. My vehicle had to be returned to have the work redone, including an alignment and corroded battery cable. Also, I now have a deep scratch which I believe happened while servicing my vehicle.
Mark7Webster
Feb 21, 2014
Can't say enough for the excellent service that George Zepherin gave the wife and myself. My original reason for being at Scranton Toyota was for a recall on a corolla that my wife Janice owns but I fully intended to look for a replacement for my corolla. I did not inform anyone that I was in the market to buy and not just browsing but George Zepherin was the only sales rep that approached my wife and me and was very helpful so he ended up with the sale. Omir Omeragaic was fantastic during the paper work session of the sale making the end to a long day very pleasurable.
Boucher187
Feb 10, 2014
I went into this buying a used car experience thinking it was going to be horrible as all my car purchases have been in the past. I was greeted on a Wednesday evening by Andrew Hatfield and he was very nice and comforting. Told him what we were looking for an was very accommodating. We drove a few cars on Wednesday but then Andy told us there was a 2011 Toyota Venza that was in the back that was not even detailed yet. We were able to come back Saturday to test drive and loved it. I had a price that I wanted to get for my Trade In and also a Price I wanted to pay for a vehicle. Toyota BEAT that price and I was driving away in a new car on Saturday. This was the best car buying process I have even had and I am absolutely thrilled.
suemac72
Feb 9, 2014
This is the 2nd vehicle that we have bought/leased from Mark. He is a true gentleman and does not pressure you in any way. Mark takes the time to listen to what you are looking for in a vehicle and then makes the entire process as smooth as possible. Mark is very knowledgeable and really makes the entire process a great deal easier. When we are ready for car # 3 we will definitely look for Mark!
gdigwood
Feb 7, 2014
First class experience from the moment you arrive. Wonderful people with great passion for customer service. Michael Slater was patient and informative, answering all of our questions. Howard Sweeny made the financing portions as easy as one can hope for. We could not have been more satisfied. We will definitely return.
anmar63
Feb 1, 2014
Always a great experience at Toyota of Scranton. We have bought 6 new cars there and would never go anywhere else. They know their cars and fit them to our needs. Staff is always friendly and accommodating!!
bhoegg
Jan 27, 2014
Much better service than we received at either Independance Toyota in Hazleton or from Motor World. Carl was knowledgeable, friendly and did not treat us like we were fools.
dalevong
Jan 27, 2014
They employees that we worked with were very knowledgeable and helpful. We will be going here from now on for all our new car purchases.
mekasathi
Jan 24, 2014
We are fully satisfied with Billy Mulligan and his approach. We feel somewhat uncomfortable only during live chat with few executives, not all. I highly recommend this dealer to my friends.
Leahlind
Jan 24, 2014
We were pleased with the quick and easy car buying experience. We were happy with the price and the staff persons were friendly and helpful.
ToyMoth
Jan 18, 2014
Bought a precertified rav4. should have been better prepared for negotiations. Also, soon after I discovered an intermittent noise. they replaced the brake shims but this did not fix the noise. The service manager rode with me twice but was not able to replicate it and still do not have it patterned out. It only happens once in a while but is very annoying (and concerning) when it does. after almost 2 months and 4 visits it is still there.
tcmat
Jan 18, 2014
Had new tires mounted prior to winter (the buy 3 get 1 free sale); I was allowed to delay the 4 wheel alignment. Came back in a month later for alignment and inspection, and they let me know that the inspection I had planned concurrently was actually a little early (my error) - they technically could do it, but it would short the duration on the old sticker. Since I'd be back soon enough for a routine service interval, and they didn't just go and do the unnecessary work, the heads up was appreciated. This is one of the many benefits of Toyota Scranton - they give you flexibility and options, and perform as true advisors during sales AND service.
DianeHibble
Jan 17, 2014
I went to Toyota of Scranton to keep my Mom company while she dropped off HER car that she bought there. We had a nice time in their comfy waiting area. While there, a Toyota Venza caught my eye and Billy Mulligan, with his friendly demeanor and patience and knowledge helped me get a great deal! months later when I had it serviced, Bonnie, again super friendly and easy to talk to, made me feel valued and made bringing my car in and out for service a breeze! LOVE it here..... just like my Mom said I would ~ Diane H
ddb141
Jan 14, 2014
Toyota of Scranton addressed my concerns about a service charge and addressed those concerns to my satisfaction. I will be going back to T of S.
Swilcz5160
Jan 7, 2014
My experience with this dealership was wonderful. Jeff was polite, helpful and very concerned with our needs. He's an excellent asset to your company.
mbaikadi
Jan 7, 2014
Friendly encounter and satisfied customer. Ms.Taryn was kind and informative and handled the sale proceeds in a professional manner.Answered all the pertinent questions and explained all the technology in the car very clearly and easy to understand format.Thanks for the good work.mbaikadiatgmail.com
Aewilliams24
Jan 6, 2014
I had an excellent experience because Chris worked with me and gave me a very fair price on the car. Chris also answered all of my questions, and he explained all aspects of the car and he even helped me set up the radio and Bluetooth.
hugeeuge81287
Jan 6, 2014
Sean Fisher did an excellent job and got me into the exact vehicle I wanted. He was very patient and presented me with many options. I will gladly do business again!
justindalykas
Jan 4, 2014
My experience was great. Jeff was very helpful and flexible with me. He was a great help in purchasing my new vehicle. He made the process comfortable, easy, and fun.
Grios1
Jan 3, 2014
Car salespeople are a little like dentists. Once you have a bad experience, you never forget it. I had a bad car sales experience years ago, but my experience at Toyota of Scranton went very well. I was paired up with a seasoned salesperson, Carl Jenkins, who did not try to sell me anything other than what my budget could afford. I was clear about what I could afford, and Carl was clear about the vehicles available to meet my budget. Furthermore, the whole process took only 2 hours. I have purchased/leased vehicles at other dealerships over the years where the process took much longer. I would also like to add that the facilities at Toyota of Scranton are clean and comfortable.
Happyq
Jan 2, 2014
Great service . Sean was wonderful and worked with us. Was able to relax and have a coffee while paperwork was being processed. Love my rav4
smihalich
Jan 1, 2014
It was the first time I was at this Dealership and overall I was very impressed. It was a very pleasant experience. I would recammend this place to all my friends and family.
BB2228
Dec 30, 2013
This was my 8th purchase from Toyota of Scranton. As usual it was a seamless transaction, and worth the 150 mile ride. Mark Thomas is a gentleman and true professional. I won't hesitate when it's time for number 9.
lthomson
Dec 30, 2013
I appreciated working with Mark Thomas. He was very professional and made the experience a good one. I purchase a vehicle every three years and usually do not look forward to the back and forth game played by most. We did a bit of negotiating but it was very efficient. Mark also stayed well after close so I could leave that day with the new vehicle.I would definitely recommend Mark to friends and family.Linda Thomson
Mpotter
Dec 30, 2013
The staff is amazing and they make you feel like family. I recommend that everyone in the market for a new or used car comes to Toyota of Scranton.
sthaan
Dec 23, 2013
Joe was extremely frienly. He came to us so we did not have to look for a salesman. He was also very knowledgeable about the product. Great price on the car that we purchased ( considering we were only going to look).
Karanel1
Dec 22, 2013
Experience was good. Sales rep was friendly although bordering on a little over the top. Very helpful in getting Bluetooth set up and showing how the entune system works.
Bellababy44
Dec 21, 2013
Been buying a new Toyota for the past 3 yrs. This year went in sept. to toyota of Scranton thinking I might get a better deal, was offered same deal as motor world but a free bug shield was added. The truck I wanted wasn't in stock, was told to come back the following Friday to pick it up, however when I got there it wasn't the color I ordered, the salesman never called to say it was the wrong color, but he did take $500 off the final price. Once again was told to come back the following week, which I did since I didn't get any call, went again with no truck there, week after week same story, he then said how sorry he was and would do the truck up nice for me to make up for everything, bug shield, vent visors, and all weather floor mats. Finally after a few more weeks I got a call to come pick it up. The truck had the bug shield and nothing else, was told to they would be in on Tuesday. A month later called and left messages. No return calls. Called customer service and spoke to Mary Jo Preno,who told me she would look into it and call me back. Called her again a week later and left another message haven't heard back from anybody there. Will never buy or recommend any person to buy from that dealer, they make all kinds of promises until your purchase is made, then you never hear from them again.
tintscape42
Dec 20, 2013
Cathy was such a pleasure to work with. She has made the car buying process very easy. She was very helpful and knowledgeable about the Corolla.She made the car buying process very easy for me. I would buy another car from Toyota of Scranton. Keep up the great work. Thanks for everything Cathy.
inda1735
Dec 18, 2013
I came into Toyota with no expectations that I would be getting a new vehicle. I got an upgrade to the Rav4 LXE, terrific price and extra package free including Weather Tech mats and cargo holders because my 2011 mats would not fit. Doug went above and beyond trying to keep me within the price and monthly payment I could afford. From the time I walked in the door from Doug to the manager and Omar who helped in the financing the experience was first class. I received some extra incentives and was very pleased with my purchase. I absolutely love my RAV4 and thank everyone who went above and beyond to make the purchase happen.
chevy1310
Dec 18, 2013
The dealership and sales person was friendly and helpful in getting the vehicle that I was looking for. And working with me on the best price
Tmo125
Dec 17, 2013
Jeff was the best car salesman I have had the opportunity to work with. The product knowledge that he maintained was impressive. I feel like I received great value not only in the vehicle I drove home in but also in my dealings with Mr. Mericle.
AaronPickarski
Dec 14, 2013
Chris was a pleasure to work with on the purchase of our new 2014 Toyota Camry. Chris was patient, understanding, and very clear on what your dealership could offer/deliver. Chris provided verbal commitment which exactly matched the paperwork, which made the transaction much less stressful. Purchasing a vehicle is a major commitment, and requires a lot of consideration and thought. Chris allowed us time to consider our options and did not try to pressure us into a sale. He simply presented your dealership in a positive manner and the best prices that he could offer.
akreidler
Dec 14, 2013
I went in looking for a used car. I was explained the benefits of leasing a brand new car and the incentives that came with it. They were very thorough and made sure I understood what I was doing. Which I appreciated very much.
sergedel64
Dec 12, 2013
a great experience all the way around, A Great dealership, A Great sale person (Taryn Burms).Toyota of scranton is a great dealership. I will be back.
terrancehenry1970
Dec 12, 2013
Excellent Service from start to finish. My wife and I will deal with this dealership for the rest of our vehicle needs. Fast and painless
Lunaticfarm
Dec 6, 2013
being this is my 6th or 7th Toyota from this dealership its because of the friendly quality service I receive. The thing I like most is there is no pressure or BS. My rating is the BEST OR TOP or these reasons.
rlkev
Dec 1, 2013
This is probably the best car shopping experience i have ever had. Our salesman Casey Jones went above and beyond to make us happy. All the employees we encountered were all very friendly. I would definately recommend this dealership to my family and friends.
pkaeferle
Dec 1, 2013
The dealership made my car buying experience a very positive one. I highly recommend this dealership to anyone that is buying a new or used car.
jrlpratt
Nov 30, 2013
Chris is our favorite person to deal with at Toyota Scion of Scranton. I feel he is honest in his dealings and very knowledgeable of your products. As a matter of fact, there was a mistake in the printed advertisement in our favor and Chis made them stick to it. It seemed to us that some of the management was irritated over the issue and I hope he does not get in any hot water over this. I have used Chris Wagner for all of the vehicles we leased from this dealership and will continue to ask for him when we're looking for a car.Thanks ChrisJohn Pratt
John030949
Nov 24, 2013
I have been buying from your dealership for over 25 years and the service has always been great. Theresa went out of her way to get the vehicle that I wanted.
Sherryharvey
Nov 23, 2013
My dad and I had a remarkable experience and would recommend Toyota of Scranton to our family and friends. I would definitely purchase my next car from Toyota of Scranton .
carleycordaro
Nov 23, 2013
I only go to Toyota of scranton they always treat you like family and they are so honest and knowledgeable about what they are selling you.
ssmith224
Nov 23, 2013
The sales staff were extremely helpful. They answered questions quickly, and explained everything thoroughly. There were no gimmicks. very straight forward and a pleasure to deal with. This was probably my best car buying experience ever!
noslot
Nov 22, 2013
I generally don't get excited by cars, I buy used junk and drive it til it dies. I recently leased a 20`13 camry because two of my junks wouldn't pass inspection. My wife was tired of junk and wanted a Subaru. I ended up with the camry by accident. The Subaru people weren't too interested in selling me a car and for the amount I wanted to spend they didn't offer much.I stopped by Toyota as it was on the way home and Teresa was just fantastic ! I was surprised at what we could afford and picked up my wife when she got out of work and the next thing you know we had a new car to drive at an affordable price.We took the camry in for it's 5000 mile service and while I was dropping it off my wife and Teresa were looking at new pick up trucks.One hour later we drove off with a brand new Tundra at a pretty good price too. I love our Toyotas but think I am going to have to stay away from Teresa. Two visits, two new vehicles, she is a nice lady but my pocket book can't stand any more!Everybody we have dealt with has been friendly, courteous and very helpful.Doing business there is a pleasurable experience. Who would think that was possible at a car dealership?
mrcoyne
Nov 18, 2013
Mike was very helpful listened to what we wanted and worked within our budget. I would highly recommend Mike for his professionalism follow up and knowledge.
fapj51
Nov 18, 2013
Doug was very helpful. We knew the car we wanted, he brought it to the front for us to take a short test drive. We decided we wanted the car. I think the process was a little long it took us over 4 hours to get the car. Doug would leave a lot. That is nice, it gives people a chance to discuss options, but I think Doug left too frequently and too long. It didn't seem that he left because of issues we had, but rather things he had to do. Other than the long wait, we were very satisfied with the over all experience.
Paul Barrese
Nov 18, 2013
I was very impressed that Cathy was able to find the truck I wanted & I was able to drive it home the same day that I showed up to see it. She went beyond my expectations.
johnnynorris
Nov 18, 2013
Both my wife and I enjoyed very much working with Chris on the purchase of our new Toyota Prius. Over the course of the several meetings we had with Chris, he was very patient with our questions and was always friendly and cordial. We would both recommend Toyota of Scranton in general and Chris Wagner in particular to our friends and family. Thank you Toyota of Scranton and Chris for making this experience a pleasure.
AudoraleeObeid
Nov 17, 2013
Casey is knowledgeable, down-to-earth & personable. Appreciated his honesty & saving trip 2 dealer 2 exchange duplicate plate. He's a keeper! Also pleased dealer location within reasonable distance from home. Thank-you.
goldeneagles10
Nov 17, 2013
Incredible experience, incredible car! This dealership is certainly top-notch, and the salesman I worked with (Joe Mercado Jr.) was excellent. My 2014 Corolla is awesome!!!
marmattern
Nov 16, 2013
This is the 2nd FJ Cruiser I purchased from Toyota of Scranton.. Everyone of the associates are very friendly.. I went back to the same sales rep, which was Taryn Burns...She is one of your best sales reps..She always gets the job done..I had a few problems after purchasing my FJ, and Taryn was right on the problems...If I was ever gonna purchase another toyota I would most certain go back and see Taryn..Toyota of Scranton is very lucky to have Taryn on there staff...She is one of a kind...
sscotty
Nov 15, 2013
Had great experience with George . Kept me informed and helped keep close to budget. Would definitely recommend him and Toyota of Scranton to anyone who wants an honest deal
Mrosentel
Nov 11, 2013
I was a first timer buying a brand new car and mark helped me incredibly! He made my experience fun! Exciting! He actually listened to what I was interested in a car. I originally wanted a scion tc but it was a little noisy for me. He actually listened and was extremely patient with me! I Absolutley loved my experience!!! Even Angelo Berretta in the finance department was incredible! Both men made me feel extremely comfortable in what could have been a very tense situation! I would definitely recommend your dealership to anyone!
leonej
Nov 9, 2013
I got a great deal on a used Hyundai at Toyota of Scranton. Billy was great to work with, and helped me to find exactly what kind of car I needed and wanted. I took up a lot of his time, and he was nothing short of friendly the whole time. I would recommend Toyota of Scranton to anyone looking for a car.
Djfratamico
Nov 8, 2013
George is a great asset to your business best salemen I have ever dealt with period. Great friendly service honest and quick answers to my questions and always available.
anw1122
Nov 4, 2013
My experience with Scranton Toyota was great. The people were easy to talk to and everyone always had a smile on. Kevin Gardner was the gentleman who sold me a brand new Toyota Tacoma and I love the truck. I liked how he wanted me to take my time and really tried to get the right car for me. We test drove all morning and his patience with my indecisive personality really helped. Thanks again for everything!
sbrennan29
Nov 4, 2013
I purchased a 2013 Toyota Camry SE on 10/31/13 and I worked with salesman Casey Jones. This is the second time that I worked with him, he also assisted my husband with the purchase of his Toyota Tundra. He is a great person to work with and is willing to help you making driving away in a new vehicle possible. He truly made it a painless process. He was able to text me pictures of the remaining 2013 vehicles on the lot and even worked prices on some 2014, but in the end he was right the deals were better on the 2013. I would recommend him to everyone looking to purchase a new car. He is truly helpful.
ronubaldini
Oct 31, 2013
I recently purchased a 2014 Camry at your dealership with Cathy Keohan acting as sales representative. Having owned more than 20 vehicles and dealt with many salespeople in this time Cathy ranks right at the top. Her efforts to do the best job she can were very obvious. Keep up the good work.
JuliaJordan
Oct 29, 2013
Joe was great, he got me squared away when I came in to buy my car. I came to look one day and when I came back to buy it was easy as pie. He was also kind, understanding, very knowledgeable and if I had a question that he needed clarification I got it with in minutes. Thanks again Joe.
Sb940
Oct 29, 2013
Sean was great he made buying a new rav4 ez . Worked with me fully in everyway. Highly recommend sean and Toyota of scranton to anyone looking forA new car orTruck
rawalls50
Oct 29, 2013
George is an excellent salesperson to deal with. I highly recommend him. We leased a car from him 10 months ago for my wife and did it again.
livnat
Oct 23, 2013
Amanda Tucker was my online contact & she was a very helpful. Shortly after contacting her through your website she called me back, took my information & put me in touch with Mark Thomas. I had already met Mark along with Angelo Beretta a month earlier when I first started looking so they had an idea of what I wanted & could afford. Mark helped me find a car that had the most options for my money. I also want to mention that Mark went out of his way to get everything done quickly since we were pressed for time. My lease was ending in a few days & my co-signer has 1 day off a week. Mark & Angelo both moved their schedules around to help me. This is my 4th Toyota from you & I'll be back in 3 years.Thank You!!
joeandleanne
Oct 23, 2013
Right from the beginning when we called to make sure the vehicles we were interested in were still available we experienced helpful and positive attitude from Jenna. Once there we asked for Jenna who set us up with Doug who was extremely nice, helpful and knowledgeable. Probably one of the best car buying experiences we have had in a while.
Sheri717
Oct 23, 2013
I came to the dealership not even thinking about trading my vehicle and saw the Rav4 and wanted it, no test drive or anything my girlfriend had hers with over250,000 miles and it still ran like the day she bought it, then I saw James asked about the vehicle and we purchased it, James was detail oriented walked us thru the entire process and operation of it along with all of the safety features it had to offer. Then came Angelo in Finance I can't say enough about him, Amanda thanks for telling us about Toyota and. James awesome salesman!!!!!! Toyota of Scranton you have a class act of people working for dealership. it didn't matter James was our salesman ALL of your staff were GREAT and smiling and helpful!!!!!! While purchasing our vehicle we heard a story about a woman in a terrible crash and it was a Toyota that saved her life, right then and there my husband knew I would be safe and you have the data to back it. I have owned Chevy vehicles for over 30 years and I truly believe Toyota will be the brand in my driveway from now on. Toyota has a quality/safety tested tried and true brand of vehicles and can only rise to TOP in sales!!!!!!!!!Thank you James! Amanda and Angelo, we had a very pleasurable experience in. Saturday October 19.Sheri and John
Toosweetangel12
Oct 21, 2013
Had a fantastic experience at Toyota Scion of Scranton. Andrew Hatfield, our salesman, was absolutely wonderful. He was so helpful the day we looked at our new Scion and test drove it. I picked up my new car today and it was perfectly detailed and clean and had a full tank of gas. Andrew was so helpful once again and went above and beyond. While we waited for the finance dept to finish my paperwork, we went out to the car and he set up my Bluetooth in the car to my phone and got my iPod set up also. I'd definitely recommend this dealership.
Lewonczyk
Oct 18, 2013
The service at Toyota could not have been any better than having the privilege to have an awesome salesman as Michael Slater. He was attentive and committed to working on my behalf to find the perfect car to fit my needs. Michael was very thorough with explaining the features of the vehicle and did not quit until I understood them. After the sale was finalized he followed up with me to make sure that I was doing well with my new purchase.
phsnyder
Oct 16, 2013
I gave the ratings because that is the way I feel about my experience. What more do you need me to say? Great, fantastic. I am a person of few words especialy whewn I have to type them. I never learned to type and it is a chore.
Exocet
Oct 15, 2013
My wife and I stoppped by one Sunday afternoon to check out some pre-owned Camrys they had advertised on their website. After finding one we were interested in, I contacted them via an online inquiry on Sunday night. Sue Krisanda responded promptly Monday morning and I set up an appointment with James Hazen for Monday evening. When I arrived, I was greeted by James and he brought the car around and gave me plenty of time to look it over and answered any questions I had. After a test drive, we quickly agreed on a price without any of the back and forth Sales Manager games you often get at other dealers. We started all the paperwork and set up a Saturday delivery. Even though we were buying form out of state (NY), they handled all the NY sales tax and registration fees for us. So, that saved us a trip to the DMV, which was very nice.The Saturday delivery went smoothly. The car was ready and had the desired accessories installed. The only issue was the body shop was not able to remove a couple of the larger scratches that the car had on it. I was a little disappointed with that, as I was able to remove the scratches myself with some finishing compound and 45 minutes of elbow grease. A half-way decent body shop person should have been able to buff them out in 15 minutes. So, I'm not sure what the issue was there. Anyway, it was easier to deal with the scratches myself, than postpone delivery and have to make another 3 hour round trip to pick up the car at a later date.After we finished our financing paperwork, James gave my wife an overview of how things operated on the car and synced up her phone for her. After that, we were on our way back to NY.Overall, this was the easiest, most relaxed car buying experience I'v ever had. I usually stay away from larger dealers due to the high pressure tactics they tend to use. That was not the case here - absolutely no pressure at all. James was a pleasure to deal with. Very low-key and knowledgable about his product. My wife loves her almost new Camry and we'd highly recommend Toyota/Scion of Scanton to anyone.
1rbrtschnk
Oct 12, 2013
Excellent dealership to work with , Jeff mericle found the exact vehicle I wanted , very professional and concerned that I did not leave on my day of delivery without my total satisfaction . Thanks
djbeebe48
Oct 12, 2013
I knew buying my new vehicle was going to be a trying experience because I spend more time out of town working than I do at home...Sue and Doug more than accomodated my erratic work schedule and went above and beyond communicating with me and making my buying experience a very pleasant one...thx again...DJ Beebe
mhcaudell
Oct 10, 2013
Good experience, knowledgeable sales person, almost stumped him trying to figure out how to play the entertainment system thru the stereo and not the head phones, but he figured it out, friendly negotiations, I will certainly will consider coming back again when the time comes.
TimothyReidlinger
Oct 10, 2013
Mark Thomas did an excellent job in customer-dealership relations and making my leasing process as smooth as possible, even when the dealership's online system was down. He was very knowledgeable and personable and certainly made me willing to do business with him again.
kukosky
Oct 9, 2013
This is the second car we have bought from Mark. He was great. Very friendly and professional. Easy to talk to and not once put any pressure on us to buy. Im sure we will purchase our next car from your dealership.
cpconrad1976
Oct 2, 2013
The place is beautiful and working with George and Omir was easy and pleasant. My family felt welcome, taken care of, and appreciated. The whole transaction was no nonsense, smooth, and to our expectations. We got what we desired (and a bit more) and are very happy.
sutliff23
Oct 2, 2013
The service was excellent and we were happy with the way we were treated at Toyota of Scranton. Jim was very helpful making sure my husband got what he wanted with his truck. Howard that does the paperwork is great too!! Thank you!
Ktvmmpb
Oct 1, 2013
Mark was great as a working mom of 3 the first thing he showed me was the trunk space of a minivan & I was sold
Elmosaurus
Sep 28, 2013
After locating a Tacoma that fit my search criteria via the website, I used Truecar.com to begin a line of dialogue with the dealership. Shortly after Amanda contacted me confirming the availability of the truck, I came in to look it over and begin discussions on a possible trade of my current truck. Taryn was my point of contact upon arrival, and was friendly, prompt, and straightforward from the start. The transaction was as smooth as one could desire; she quickly helped establish agreed upon trade and sale amounts, she was flexible and accommodating when I moved up my desired transaction and delivery date dramatically, she had the keys and vehicle ready when I arrived for my scheduled test drive, and she helped process the delivery as smoothly as possible. While it was a relatively simple transaction with no complications largely due to the vehicle being in house already, it having no major issues during delivery, and my compunction to have my financials properly arranged beforehand, her sense of urgency and attentiveness did not go un-noticed. I will absolutely return to her specifically if/when I have need for another Toyota, and have absolutely no hesitation in recommending her to others. (in fact, I already have done so on an online discussion forum)
horgala
Sep 26, 2013
It has been 14 years since I purchased a new car so it was a little scary but Teresa and Omir made it very easy. Teresa was very helpful handling my purchase and explaining all the new options in my 2013 Corolla. Omir made making a decision on additional packages very easy. He explained everything in the simplest terms. They were both very helpful and friendly. I would recommend that anyone looking for a Toyota deal with both of them.
sadski
Sep 26, 2013
I had a wonderful experience at Toyota of Scranton. Mr. Mark Thomas our salesman took the time to tell us of all the features on the car. This is the second new vehicle we bought from him. I rate him AAA. I will go no where else to purchase a car. Joe Sadowski
chelmyers91
Sep 25, 2013
I am very happy I chose this dealership. Everyone was very friendly and worked with me on being able to afford the vehicle I wanted.
kgrenkevich
Sep 21, 2013
George was excellent to work with. I completely enjoyed this new car purchase because I didn't at any time feel pressured to buy it. The entire experience was relaxed but professional.
gmarksxx
Sep 20, 2013
I visited Toyota of Scranton because my vehicle was due for an oil change and tire rotation. Even thought there are other places I can go for this type of service I choose here because the service is consistent, fair and honest. They take notice of those waiting to minimize the wait time. The waiting area is well equipped and comfortable with several TVs, Wi-Fi, device charging stations, clean rest rooms and a Dunkin Donuts outlet. If you'd like a ride to the Mall and back, or someplace else nearby, they'll do that for you. If special work is needed, the service managers fully explain the situation and what the alternatives might be. In my case, I agreed to have the brakes replaced, but deferred the throttle body work 'til next time. The service department is a huge factor in my decision to buy my next car here.
goligga
Sep 19, 2013
The staff and management worked hard to ensure my satisfaction during a recent issue with my vehicle. I had a problem where the alarm and information display were indicating that the lift gate was ajar when it was closed. The staff in both the Service Department and Collision Center researched what was wrong, gave me a loner car and fixed the problem. Mary Jo from customer service called to ensure my satisfaction.
ghanshyamghelani
Sep 18, 2013
Nice!!! Excellent.Nice people, good customer services, friendly, cooperative, always ready to helpI would love to buy another car from this dealership and Doug is nice to work with, I definitely recommend him
RobertKeefer1
Sep 18, 2013
Casey was an excellent salesman to work with. He wasn't pushy. He was very friendly and helpful. He didn't make us feel rushed. He took the time to find the car we wanted and helped us get a fair price. We would definitely recommend him to our friends.
spoplawski
Sep 16, 2013
The team was friendly, professional and very attentive. They listened to all of my input. I was very happy with how they matched me with the car I was looking for that met my needs. The whole process was very smooth and streamlined. It was my best car purchasing experience!Thank you,Sandy Poplawski
Akwiatek
Sep 16, 2013
I came 150 miles looking for a truck you no longer had. If it wasn't for the attentiveness of James Hazen I would have left without buying.
vasuvius
Sep 14, 2013
Painless easy experience. James was very professional and courteous. A couple of quick phone calls and a few emails and we purchase price and picked a date/time for delivery. The delivery experience was smooth and seamless.This is the coolest dealership I've ever visited with a nice lounge and a dunkin donuts outlet.
Jbeers
Sep 13, 2013
We came in for a used car on a lighter budget. Jenna and Mark did everything they could and got us into a great car that wasnt a jalopy with super high milage. Truly is an excellent dealership, super friendly and bend over backwards even for people with not a lot of money to spend. We will definitely be doing business with them again. Especially with a guy like Mark. Not pushy very friendly and quite knowledgable.
lisaa1968
Sep 10, 2013
Entering Toyota of Scranton was an overall pleasant experience for me. James assisted me in test driving the vehicle I ended up purchasing and worked with me until the sale was complete. Chris Kaczor was very pleasant as well and explained the documents as I signed them. I did not feel in any way pressured, but well accepted and happy I chose Toyota of Scranton for the purchase of my vehicle and in the future will plan on returning for any automobile needs. Thanks again, Lisa Litz
jeanfa
Sep 10, 2013
I have mixed emotions about my buying experience. I submitted a request for an internet quote for a vehicle. I received an immediate response on the first vehicle. When I responded with a request for a price on the same model vehicle with different options I was ignored. I submitted the request several times and was ignored. I did a chat and finally received an answer that the vehicle was sold. It wasn't until I actually made an appointment that I received a quote for the vehicle that I was interested in. I do not have alot of spare time to be wandering around a dealership. I wanted to do all of my research and price negotiating over the internet prior to setting foot in the dealership. The lack of attention and response to my email requests made it really difficult to purchase a vehicle this way.The salesman that I dealt once I visited the dealership was professional and addressed issues that I had after taking delivery of the vehicle promptly.My main reason for buying from this dealership is because of it's location, which is near my home. If I had extra time on my hands to visit other dealerships, I probably would not have purchased my vehicle from this dealership.
marcuszini1
Sep 9, 2013
My experience of purchasing a new vehicle was excellent. I was very impressed with Mark Thomas's product knowledge, courtesy, and professionalism. I've owned many competing brands in the past, but this was by far the easiest purchase I have ever made. The dealership is first class and I would highly recommend Mark Thomas and Toyota of Scanton to any friends and neighbors that are looking to take the hastle out of purchasing a new vehicle.
ParickFears
Sep 3, 2013
Taryn Burns is an excellent sales person. She made the purchase easy. I never met such a competent and helpful sales person. She is the best. Thanks for a great job.
jjoma
Sep 3, 2013
Purchased used car 8/24/13. On the way home check engine light came on. Got in touch with dealer. Was told someone would call me, no one ever called. I live 2 hours away. Didn't know what to do so took the car to the Ford dealer. It is now on its second trip to the garage. As of now the Ford mechanics drove it more then me. It is upsetting they were very nice when I was buying the car.The dealership is big and a miscommunication happened. As of this time not sure if I would ever go back or not.
cjtm43
Sep 3, 2013
I was so very grateful for the help I received this past week at Toyota due the extraordinary circumstances in my life at that time. I had just had my 2010 Corolla totaled after putting in such an effort to get the loan paid off and enjoy my golden years without a car payment hanging over my head, being on social security and having 8 grandchildren, this was not easy but I had only 1400.00 left to pay when it was totaled. I had also recently been told that my beloved brother, who is only a year older than I, and who suffers from Alzheimer's, had taken a turn for the worse and was not expected to last the week. Entering the dealership, I was prepared to do battle with any sales professional who came my way. I was pleasantly surprised when the staff took an extraordinary interest in me and my situation and were only so happy to help. Each person at the dealership took the time to make me feel welcome and coo over my little grandson. No one pushed me around and I am so grateful to Toyota for not only my car but for my experience there. Thank you again, Sincerely, Carol Mason
mjwendt
Sep 3, 2013
Mark was an amazing person and a great help. I had limited time and he privided everything I needed swiftly, fairly, and Honestly. I would Highly recommend Mark to anyone interested in purchasing a Toyota.
AVANDRA
Sep 1, 2013
A very professional dealership and staff. From the moment you walk in, you feel comfortable and everyone is friendly without being pushy.This is a quality organization and classy all the way.
jaaccardi
Sep 1, 2013
Taryn was wonderful, very helpful and we got just what we wanted. The only negative was that I felt pressured by the finance guy to purchase the extra packages, even after saying no. He continued to make comments about why I should get them. Otherwise this was a wonderful experience and I will use your dealership again and recommend it to others.
RuthannV954
Aug 31, 2013
Everything was great until time to take possession of our new car. It was less than perfect. Appearance of scratches and other blemishes that made the car look "used" sent the car back, not once, but twice. Also noticed later that same day, water stains on the interior cloth of the passenger Right shoulder and the right side portion of the back seat. 61 miles on the car instead of the "6" miles as stated by finance, was questioned and assured to be accurate per "in the system", could be perceived as being deceitful. As you can imagine, this has left us a bit disappointed in the service department. We were very satisfied with Michael, and if it was not for the negative out the door experience, we would rate our overall experience as great. Thank you,Ruthann V & Robert J Jones
gbkoz
Aug 31, 2013
This is my 4th RAV-4. It is a dependable and well made vehicle that has a good re-sale value. The employees at Toyota of Scranton answered all my questions and were very helpful.
shaffermd
Aug 29, 2013
This was the best car buying experience I have ever had. The staff was courteous, friendly, extremely knowledgable, helpful after the sale in setting up our cell phone bluetooth, even helpful transferring car seats in our new car. We would recommend Toyota of Scranton to anyone that is looking for a vehicle. Our consultant, James Hazen, was very knowledgable and helpful. Our finance contact, Mike Morrisey, was very knowledgable and efficient, having everything ready to make the financing seemless.We look forward to many more Toyotas from Toyota of Scranton.
BIGROD_11040
Aug 28, 2013
FROM THE TIME WE ENTERED THE LOT THE GREATING WAS FRIENDLY, ALL PERSONEL WERE READY TO ANSWER ALL OUR QUESTIONS AND JIM LUYSTER WAS MOST HELPFULL WITH OUR TEST DRIVE AND GETTING US A GOOD PRICE.
lisamaiolatesi
Aug 27, 2013
Ashley phoned me about the great deals going on at Toyota and explained everything in great detail. She then had Teresa phone me to set up an appointment. These girls were completely kind, professional, courteous, and extremely patient with me and my crazy schedule. My car was delivered the day I chose and I love it!!!!
lisa1679
Aug 26, 2013
Both my husband and I never came across service that was so curtious, and they listened to what you as a customer wanted , We have been to other dealerships and some of the people didn't want to help , Toyota did everything they could to put us in the vehical we wanted and we appreciate that .
lgiasullo
Aug 24, 2013
I was able to shop, trade in my old car, and drive my new car home all in one day thanks to Doug Stahl.Doug is a great listener, honest and friendly. He worked very hard to give me options and pricing on both a new and used Prius. He is very patient and explained everything very well. He spent a considerable amount of time with me and was never over-bearing or pushy at all.This was the BEST car buying experience I have had in decades!!!
aviola
Aug 20, 2013
I had a very easygoing and painless experience purchasing a new vehicle, Rav 4, last week. Communication and cooperation were instrumental in finalizing the deal. I would recommend this dealership and vehicle to others.
burgesse09
Aug 17, 2013
Billy was just phenomenal! From the second I walked in he did his absolute best to get me the car I wanted. He was funny, personable, honest and gave the impression that he really enjoyed what he does. Even when I couldn't quite afford the car I wanted, he never pressured us into another car, instead he gave me the facts and let me know the differences between the two. When I settled on my corolla he seemed just as excited as I was! From start to finish he was just an absolute peach and I look forward to getting another car from him in three years! I mean come on, who offers their personal cell number so I can call or text what COLOR I want, on his day off, with his family?! He didn't have to do that, but he just went above and beyond in helping me lease my first new car. Thanks! Give this guy a raise!
JSEdwards
Aug 17, 2013
Service person was courteous and friendly. From questions I asked it was obvious he has a lot of experience and is knowledge about the Toyota Camry and maintenance the Camry needs. The maintenance I wanted done was finished in a reasonable amount of time and the price was about what I expected the price to be.
bravesnail
Aug 17, 2013
My clutch went out during a road trip on July 4 when everything was closed. Luckily, I was near Scranton when it happened (I could have been much further away, which would have been awful!). A major repair like this will never come cheap, but I had to continue my trip and leave my poor car with the dealership until they could fix it. While it was extraordinarily expensive once I combined the cost of towing (even with AAA), the cost of taxis, the cost of rental cars, and the cost of the actual repairs, when I evaluated and discussed the bill with my family, we determined that the cost of the parts and labor were likely relatively fair. There is a premium for dealership repairs, but if you don't know someone, you have to go to a dealership because you have no other choice. However, you can be sure they will fix it. After all, I am not in the business of repairing cars. My car is making strange noises when I turn the wheel--and I believe I have pinpointed the problem as being my wheel well which pops in and out (hopefully)--and it may have resulted from the work the dealership did--but overall, my car is running fine. The piece of mind alone was extremely valuable. I had to trust a company with the keys to my broken car. This is not a position anyone ever wants to be in, but it happens. There is a lot of trust that goes into the relationship between customer and mechanic. I was lucky to be close enough to a dealership to fix this problem. I don't live in Scranton, so I likely won't be back, but if I did live there, I would definitely go back.
jimmyb981
Aug 17, 2013
Billy was incredibly helpful--in fact, all of the sales employees were helpful. We were able to get the minivan (Sienna) we wanted, and had excellent help all along the way. The financing department was very helpful, and able to give us a great rate, and explained the various options we had as far as warranties and such. Lots of vehicles, helpful employees and great personal service from Billy, and we loved it! Highly recommended by us--we are very much satisfied customers.
kantont
Aug 16, 2013
Casey was a very knowledgeable and professional rep. I enjoyed working with him a lot and will definitely look to him for my future vehicle needs.
aferdyn
Aug 16, 2013
The service I get at Toyota of Scranton is always first class. The salesman I bought the car from, Carl jenkins, was fair and honest. The dealings I have had with Mary Jo Y. always made me feel like I was an important customer when I went to your dealership. My only complaint has to do with my Avalon's coils going bad. I had 2 go bad within a year and had the others replaced before they went bad stranding me somewhere on the road. I contacted toyota regarding this...they said they knew of no problems with the coils. I opened up a claim with them at that time. I have since when on independent blogs citing the coils going bad on the Avalons often..starting at 40,000 miles and most going bad at 100,000 miles. I will be buying a new car in March/April of next year and the coils problems have me concerned. Concerned enough to be looking at Impalas, Tauras., Cadenzas and Azeras. I realize your dealership has nothing to do with that problem...it shoud be addressed by Toyota. Thank you, ALLAN FERDYN.
patzele
Aug 14, 2013
We have been using Toyota of Scranton for many years and have always had excellent experiences, both in sales and service. We have also had other family members, daughters and their husbands purchase from Toyota of Scranton. They are very courteous, helpful and sensitive to our needs. We will always recommend you to anyone. Chris Wagner is a great sales associate, will always depend on him.
Kmr1286
Aug 14, 2013
Wonderful experience. Casey worked with me and I was able to drive home in an SUV I absolutely love! Courteous and friendly staff. I would definitely recommend
dcbrown
Aug 14, 2013
I drove 2 hours from my house to buy a vehicle from Toyota from Scranton, the draw being they're involvement in the local community. The commitment they show should be commended. Once at the dealership I was amazed at how efficiently it"s run, from the staff that greeted me at the door all the way to the final paperwork. I first worked with Ashley, she did an amazing job getting things started for me and connecting me with my salesperson Teresa. Ashley also worked with the service department to get a hitch installed the day I picked up the vehicle so I would'nt have to drive the 2 hours back another day. Teresa did a great job with all the paper work as well as making sure that I was familiar with the vehicle I bought, she also helped me program my phone into the Blue tooth stereo. Toyota of Scranton is a great dealership with great employees and I would highly recommend them.
gsheldon0607
Aug 11, 2013
Dylan went above and beyond anything I have experienced at any other dealership before. He was very courteous and professional during my visit to the dealership. Plus the dealership worked with us to get the deal we were looking for.
RinRic
Aug 9, 2013
Great experience especially for a first time car owner who is new to this and on a budget! Julio took care of me & I definitely recommend this dealership. Everyone was just so helpful!
JeffreyC1512
Aug 8, 2013
I brought in my 2012 Tacoma for a 5000 mile oil change and was asked if I wanted to test drive a new vehicle, At 6'5" tall, I always felt the Tacoma was a bit small for me but an excellent running vehicle. Mr. Julio Garcia took me to the parking lot while my vehicle was being serviced and showed me a beautiful 2013 Tundra which I immediately fell in love with but felt I could not afford as I wanted to keep my payments around 255.00 a month which I was paying on my Tacoma. He offered me rebates off the sticker price and a good price for my trade in. With a small down payment, He showed me that my payments would be the same, and I was excited to be upgrading to a larger, better looking vehicle. He even helped me clean out my old truck and put my things in my new Tundra, I have had it 2 days now and it is the most beautiful vehicle I have ever owned and have already gotten many compliments. I would definitely send people I know to see Mr. Garcia because he was very kind and considerate and not at all pushy as many salespeople can sometimes be. My overall experience is an A-Plus. God bless all of you at Toyota and especially Mr. Garcia.
esbhanna
Aug 7, 2013
Simplest, easiest and least painful car buying experience ever! Casey made it so enjoyable...which car buying is usually not. He was super great to work with and we have already recommended him to friends and relatives. He truly made us feel like he was interested in us getting a great deal, not just him making a paycheck. Great employee!! You can tell he loves what he does.
mphilli31
Aug 7, 2013
Sean was very friendly and helpful in helping me find a truck. He was very knowledgeable in all of the truck features. Sean was great to work with and i would recommend him to my friends.
lovingnana
Aug 7, 2013
I love this dealership! I started out with Maria Giacobbe and she introduced me to Julio Garcia. He was awesome. He was friendly, professional and yet very warm. He did everything possible to make my experience a great one. I had my 2 grandchildren with me and he was kind and caring to them, putting up with their constant chatter and expressed an interest in them. I love my new vehicle and I thank Maria and Julio for making it possible. Julio stayed with me every step of the way and made sure that I understood everything and had everything I needed. I will never own any other vehicle except a Toyota from now on, and will never shop for one anywhere except Toyota of Scranton! Keep up the awesome work!!! I have no doubt that you will sell 500 cars this month if everyone is as caring as Julio!!!
AndreaByers
Aug 7, 2013
My service was exceptional at Toyota Scranton! Michael Slater helped me find the perfect car to fit my needs as a soon-to-be college graduate. I love my new Honda- lowest miles and price that I've found, not to mention the great MPG I will be getting now. It's definitely a step up from the car I drove previously. He was so friendly, warm, patient, and helpful. Michael answered any questions I had and even went over and beyond, answering questions I didn't even know to ask. He got me such a great deal on price and made sure I felt comfortable with the test drive, testing the car with me as if it were his own. I really appreciated how dedicated he was to getting me the right car. I had a wonderful experience and am recommending him to all of my family and friends.
Rundleraider
Aug 6, 2013
Well at 1st I got correspondence through the mail. It stated that I might save money on a new trade in. Jenna gave me good news through the internet chat and rose my interest,and set up an appointment. Upon my arrival I didn't have to wait long at all,someone approached me before I got in the front door. I met a man who looked very familiar,he introduced himself as George Z. He was straight up and knew my intentions after I explaned. I wanted to save money on my 2012 leased vehicle. George led me to a brand new Rav 4 which met my expectations. I know I will get the service at Toyota of Scranton because of the last 2 years dealing with the dealership. Great job to all and thank you !! See you soon.
vwalley
Aug 5, 2013
Very friendly, accommodating, and respectful. As a single woman, I felt completely comfortable that I was not being taken advantage of. This was a totally positive buying experience!
barrysusan
Aug 3, 2013
Friendly and helpful staff without the typical "car dealership pressure." They were more than happy to correct a couple of minor issues with the used Hyundai we bought. Most other dealerships could learn a lot from Toyota of Scranton!
spieshef
Aug 3, 2013
My salesman George was great and very knowledgeable I would buy all my vehicles from him. He made sure we understood all the options our vehicle has. GOOD JOB!!!!!!!!!!!
johnw5342
Aug 2, 2013
WE HAD LEASED A 2010 TOYOTA COROLLA 3 YEARS AGO AND WERE QUITE HAPPY WITH THE CAR AND LEASE TERMS.WHEN WE RETURNED THE 2010 LEASE,WE MET JOE MERCADO WHO HELPED US TO LEASE AN ADDITIONAL 3 YEAR LEASE.JOE WAS VERY FRIENDLY, HELPFUL AND INTERESTED IN MEETING OUR NEEDS. WE ARE PLEASED AND COMPLETELY SATISFIED WITH THE SERVICE AND THE QUALITY OF SALESMANSHIP AT TOYOTA OF SCRANTON.JOE MERCADO IS A GREAT EXAMPLE OF YOUR SERVIDE COMMITMENT. PLEASE THANK HIM AND SHARE THIS NOTE WITH JOE.WE WILL MOST LIKELY BE TOYOTA CUSTOMERS FOR QUITE A WHILE. WE LOVE OUR 2013 COROLLA !!SINCERELY, JOHN AND HELEN WALSH
natemick
Aug 2, 2013
My car was getting old and my wife and I decided we should prepare for the day we would have to trade it in. We knew what we wanted in a new vehicle and did a lot of research on line... We had planned to spend last Saturday looking at and test driving the vehicles we had chosen starting at Gibbons and the explorer and working our way thru Toyota, Chevy, Nissan, GMC and Subaru. We never made it passed Toyota.The Highlander met all of our needs in a vehicle and your sales associate James Hazen sold your service and facility. There was no pressure to buy just a detailed explanation of what they had to offer and how they would stand behind the vehicle I was looking at. Your facility was state of the art and "comforting"---different from any place I have purchased a car from. It's been a week since I've bought the car. Normally when I purchase something expensive, I spent days stewing about whether I did the right thing. I can tell you that this time it was different. I have no regrets and I look forward to dealing with Toyota for many years to come. I hope that my future dealings with Toyota will be as perfect as my first one!Thank you
PatrickAND
Aug 2, 2013
I've been in the market for a new car for a few weeks, when suddenly the vehicle I'm driving is kicking the bucket. I started a new job and needed a reliable vehicle. I drove to a few dealerships and eventually decided to go with a new Toyota Corolla. The pricing is in a range that I can afford to pay for and the car is very nice. After speaking with Casey Jones for awhile he narrowed down what I needed and did a great job assisting me.
mawood12
Aug 2, 2013
I had the pleasure of working with Taryn Burns. She was a fantastic listener, accommodated my needs, and found me the best car at a great price. I went to pick up my vehicle and was in and out within 30 minutes. Overall, a fantastic experience and I would recommend working with Taryn at Toyota of Scranton. Thank you Taryn
jkraus2427
Aug 1, 2013
After getting a bit frustrated with another dealership, my wife arranged to meet with Cathy in Scranton. Less than two hours later she called to say she'd found the place she wanted to buy the car.
gmolampy
Jul 30, 2013
We had studied the various Toyota models beforehand and were leaning toward Rav4. Keith quickly picked up on what we were looking for and answered all our questions, making our decision an easy one. While waiting for the car to be processed, we had an opportunity to observe the service dept and how people were handled. All in all we are very glad we took our neighbor's advice and went to your dealership.
Mkj428
Jul 30, 2013
Purchased a Tacoma last year and needed a new car for me and I have owned 3 other Camry's and I have had good luck with them.
Wierboja
Jul 28, 2013
Our experience at Scranton Toyota surpassed our expectations. The people we met were friendly, informative and extremely knowledgable in their fields. Mark Thomas was our salesperson and he was a perfect match for us. We felt that we were in good hands right from our first phone conversation so by the time we met him a few hours later, we knew we had made a friend. Mark was up front with us the whole way, no battling or bickering with the price. That was truly appreciated. Mark introduced us to Angelo Barretta to sign the paperwork. Angelo, too was extremely knowledgable and helped us to understand the best warranty program for us to purchase. He was like a long lost friend! My husband and he shared many funny experiences about the acquaintances they both knew. We spent many hours that day at the dealership but we were made to feel like part of the family. I will undoubtably refer all of my friends to Scranton Toyota.Buying a car can be a very stressful endeavor, but with the help and guidance we received from both Mark and Angelo, it was smooth sailing...driving!Jerry and Janelle WierbowskiHawley,Pa
liammac
Jul 26, 2013
One cannot find a friendlier, more courteous group than the team at Scranton Toyota. My entire family was there for the decision including 2 little boys and everyone was made to feel right at home. As a result of my own indecisiveness, we were there for quite some time. My children did not ask to leave once...that is a first! Jeff Mericle was very patient with my wife and I and I really appreciated that. He is the kind of salesperson I would want on my team at FedEx. He was very informative and expressive when asked a question. We thoroughly enjoyed our time with him. I also appreciated all of the updates received from Amanda Tucker letting me know what was happening at Scranton Toyota while I was deciding for weeks on what I was going to do. Her email responses were prompt, friendly, and concise. When we first arrived, we were not sure which vehicle we were going to buy. Joe Ross led us in the right direction from the beginning, having an awesome feel of what would be a great fit for my family....he was right on the money with the Highlander. I really appreciate the time he spent with us, knowing he was trying to steer a busy showroom and his entire team at the same time...the epitome of a leader in business.Although it's only our 2nd Toyota, my wife's family (McGees's) bought two Camrys this year also from Scranton Toyota and we very pleased, so we plan on being Toyota owners for life. Thanks you!Liam McAndrew and Family
darr
Jul 24, 2013
Our salesperson, Cathy, did an outstanding job. She was there to get the job done. In the end, you had two satisfied people - her and me. We had a much better experience with her as our salesperson than our last visit 2 years ago at the same dealership.
Mjackieb
Jul 22, 2013
The salesman we purchased the car from was very helpful and considerate. He answered all our questions in a clear and understandable manner. He offered us different choices to consider that may not have occurred to us. This we found useful in our decision. The time he spent going over the car when we picked it up was much appreciated. If your service department is as useful and considerate as he was, we should be quite happy.
royalgirl
Jul 22, 2013
I originally booked an internet appointment - which was not kept. Upon arriving, my appointment was forgotten and the sales person had left for the day. Mr. Jenkins then stepped in and was extremely helpful, knowledgeable, and accommodating within my search for a new Highlander. Within 48 hours of my first meeting with Mr. Jenkins, I was driving home in my new vehicle. I would gladly work with him again and have been referring friends & family directly to him.
pidg41
Jul 17, 2013
Tayrn was very friendly and made the overall process smooth and painless. She was not a pusher, which is good. She offered the best choices they have. Sometimes I know some dealers like to get rid of stock and try to rip you off. I definitely would recommend her and I most likely would come back to this dealership in the future.
leejoe
Jul 9, 2013
Excellent service, from the moment we first arrived on the lot. Never felt pressured into buying the vehicle, very relaxed and informative. Gave us great info on prices, trade in and options. We went in just starting our look for a new vehicle, but once we saw what you get for your value we didn't have to look any further. Definitely will tell others of our experience at dealership, and so far love our new vehicle.
johnmarion
Jul 8, 2013
I didn't necessarily intend to purchase a car during this trip but the buying experience was easy and prudent. Also, I got a decent price for my trade and a good discount on the financing through USAA.
bridaniels
Jul 8, 2013
Great experience. Down to earth, great saleswoman. Explain the car in great detail. Related her own use of her Camry and pleasure of her own Camry to us.
Missmaria
Jul 2, 2013
KATHY KOEHAN WAS VERY HELPFUL AND PLEASANT, PLAN ON SENDING MY SISTER TO THE DEALERSHIP IN OCTOBER TO ALSO LEASE A RAV 4. Thank you
barrybr2
Jul 2, 2013
TOP notch salesman......professional, courteous. I should have bought my previously owned cars here. Mr. Mercado was also veryhelpful in showing me the features of my new Toyota.
price2724
Jul 1, 2013
Jeff was an amazing salesman and made ny purchase experience as stress free as possible. He was very thorough with showing me all of the features of the car I was purchasing and made sure that my decision in which car was best for me was a very informed one. I will recommend him to anyone I know who is looking to purchase a Toyota
Todd Evans
Jun 30, 2013
The entire buying experience was completely different than any of my past car purchases. Every employee that we came in contact with was extremely helpful and willing to answer any and all questions that we had. At no time did we feel pressured to make a quick buying decision which seems to be common practice at other car dealerships. Great place, great employees and a great experience!
bspager
Jun 26, 2013
Doug was GREAT!!! Took his time with us and answered all our questions in the buying process. I would recommend the dealership to a friend
tmtez1962
Jun 25, 2013
Quality customer service as well as professional sales service. Teresa and I worked for 4 hours to find something that worked for my budget. Never once did she try to push something that simply wasn't affordable. I would recommend anyone interested in buying a vehicle from Toyota of Scranton to ask for her.
pchoog
Jun 23, 2013
I was shopping around and was looking for a small SUV Keith made my car buying experience easy and enjoyable. I test drove the car and told him that I would get back after test driving a few more other brands, I was never pressured into buying a car that first day. I found Keith was friendly and informative. The team at your dealership made my buying experience simple and stress free. Your facility is outstanding and everyone walking around has a smile on there face.
budvan102
Jun 23, 2013
A+ customer service experience! George and Dave made for an extremely smooth sale and I will certainly continue to refer all friends and family to Toyota of Scranton in the future. Keep up the great work!
wizrd314
Jun 23, 2013
I had a wonderful experience. Everyone at Toyota of Scranton is very professional, courteous and friendly. Mark Thomas did an outstanding job of making us comfortable and getting me taken care of. I drove over 2 hours to see the car and he was willing to make the deal happen that evening. Angelo went thru the paperwork very quickly and professionally. This dealership is 5 star in my opinion and will recommend them to everyone. I will be back to buy from them again.
mbhodes
Jun 22, 2013
Mark Thomas is friendly, pleasant, low-key, knowledgeable. He did not get "the manager" to double team me. There was no pressure on me to buy a vehicle immediately or at first look. The test drive was more than just around the neighborhood. He offered to stay late (and did) the day I picked up the RAV4.
franziska74
Jun 21, 2013
good experience, friendly and personable, did not have the impression Chris just wanted to sell us something but just gave us what we wanted. we would recommend him.
PSteever
Jun 20, 2013
Everyone was very friendly at the dealership. The people were informative, accommodating, and helpful. They were patient and did not become annoyed or pressure us for a sale.We attended the party and were very impressed by the facility. The staff was knowledgeable and pleasant. It seems to be a very happy atmosphere.
Cbarrows88
Jun 18, 2013
Never, ever, ever on time with anything. In fact, often HOURS late on their estimates, one time even a day. Also have claimed things to be broken that upon further inspection by two other in affiliated mechanics we in fine condition. Definitely over priced. And definitely gave me (female) one price and gave my father (male) a lesser price. Will never go here unless absolutely necessary for a warranty issue.
drsdig2
Jun 18, 2013
From the receptionist to the saleperson, Scranton Toyota made purchasing a vehicle a pleasant experience. They are very attuned to the needs of their customers. They were direct in discussing my needs. They were prompt in setting up appointments. Taryn Burns answered all questions in an extremely clear and direct manner. I was treated with respect and with great patience. There was no push into making a hasty decision. There was no "This offer is only good if you sign right now" as I found at other dealers. When I did finally agree on the car and model, they made every effort to find the vehicle I wanted. It arrived at the dealership as promised and was ready when I arrived to complete the purchase. Taryn explained all features completely before I took possession of the vehicle.Chris Kaczor handled all the necessary paperwork with efficiency and took the time to explain everything in detail. He helped customize a plan that suited my needs. This is my second purchase through this dealership and, although I have visited other dealerships, I find Scranton Toyota has proven to be the best at keeping to their promises. I would highly recommend this dealership to anyone.
mstinson07
Jun 18, 2013
I had another real good experience. Billy is great and I am going to definitely recommend him to others. Thanks for another wonderful car buying experience. Will recommend you guys to others.
Lmatillano
Jun 17, 2013
I really had a good experience working with your dealership on my purchase of my FJ. Tom has really worked hard with me in meeting my expectations.
longsdale
Jun 16, 2013
Went to this dealership (over an hour away) after finding they were recommended by USAA Car Buying Service, and was not disappointed. The vehicle is great, the sales staff very professional, and the price was more than fair. I would gladly recommend this dealership to others. Dan Engler was our sales person, and though new to the dealership, did a phenomenal job in meeting our needs both before and after the sale. Tanya was also great in getting things in motion before our visit. Thank you all.
cherieistone
Jun 15, 2013
This was the best experience I have ever had with a dealership. From beginning to end. Everyone was extremely friendly. I never felt rushed or pressured. The transition from contacting the website department to sales and finance was so smooth. I was astounded at the professionalism of the entire team.
Bob223
Jun 14, 2013
I gave a $500 deposit on a certified Toyota, was given the Vin# and made an appointment for the following Friday. I insured the vehicle, got a bank check for the full amount and drove 55 miles one way to pick up the vehicle. When I arrived I was told the vehicle was sold on Wed. and was gone. The salesman apologized and I was left sitting by myself with my deposit check on the desk. A sales manager came over with a who cares attitude, then was gone. Nothing was offered to compensate me for the 110 miles I traveled or the inconvenience I incurred.
Dogurkis
Jun 14, 2013
Our experience with your dealership was exceptional!! Mark P. is the ultimate professional. He went out of his way to get us the vehicle we wanted and produced it in a very short period of time. Everyone we spoke to and dealt with during the purchasing and delivery process were very friendly and professional. Thank you for a great experience!!
leighlar
Jun 12, 2013
We were looking for a Toyota because we heard that Toyota's were mostly American made and heard very good things from Toyota owners. From the minute we got out of our vehicle, we were met by Jeff, who was very friendly and knowledgeable. We had a very good experience from start to finish and would recommend your dealership to others.
shaffermd
Jun 12, 2013
Everytime I have dealt with Toyota service they have been great and helpful. I could have taken to my original dealer but the crew at Toyota of Scranton are friendly, fast and efficient. I will be back next time I need service!
Jjl224
Jun 9, 2013
I found both Sue and Mark to be very knowledgeable and professional. I explained what I was looking for and they were able to not only meet my expectations but exceeded them. They made my lease experience a pleasurable one without all the usual hassle you get with some dealerships. I will highly recommend Toyota of Scranton and both Sue and Mark to my friends.
judymoody
Jun 7, 2013
I was looking for a new car and had limited time to do so. After checking the website I was contacted via e-mail by Amanda Tucker and corresponded numerous times with her for info, schedules, etc. She was a huge help, followed up all my inquiries promptly, saved me a lot of time and trouble. When I stopped in the sales associate I worked with was Billy Mulligan. He was an incredible help. He was the nicest sales associate I have ever dealt with purchasing a vehicle. Car salesmen have a "reputation" whether jokingly or not and he is the exception. I'm a single Mom putting a child through college alone after her dad passed away. I had a bottom line, needed the best. most reliable car I could get for my budget. Billy spent hours with me, literally, on 2 separate occasions going over all options from buying to leasing, prices, special offers, getting it financed. I felt like he was the most honest sales person I had ever dealt with. We took cars for a ride, he walked the entire parking lot with me on a 90 degree day showing me cars. He worked to get me the best trade in he could on my car. After making my decision a gentlemen named Kenny (do not have last name) did all the financial work. He was also extremely helpful, explained everything page by page, was very nice. Billy ran around the showroom seeing to the service department getting the car ready, then sat in the car with me and explained EVERYTHING, programming the radio, the bluetooth, the entire functionality of the car. I honestly could not have been more pleased. I took the last 2 business cards Billy had out to put on the bulletin board at work and will give him as much business as I can. He is the 'exception' to the sales person rule, I am thrilled he was the person that said "Hi, what can I do to help you today" when I walked into the showroom. Toyota can be proud of this young man, he is an asset to their work force. Kudos to Billy Mulligan of Toyota of Scranton.
Bails005
Jun 5, 2013
Ashley helped me set up my appointment which was very nice. Then when I came in I was greeted as soon as I stepped out of my car by Kevin who kept me updated about my car. The service was very nice and friendly.
Albert6
Jun 5, 2013
Working with Ashley and Cathy to buy my new Camry was a great experience. They were helpful, informative and very friendly! I would recommend them to family and friends, and will return myself for future purchases. They made something that can sometimes be stressful seem easy!
Northwoods
Jun 5, 2013
I purchased my car from Toyota of Scranton a few years ago and since then have had it serviced there exclusively. The prices are extremely reasonable especially for the quality of work performed. The waiting area is comfortable and even has fireplaces and a Dunkin Donuts in it. When I schedule an appointment the people on the phone are very helpful and can usually fit me in on one of my very few days off. I have been very pleased with my experience to date and would recommend them to anyone.
M1matt
Jun 5, 2013
Great people who take care of their customers. Their staff is courteous and very professional. Also the place is pet friendly! Bring the dog when you get the oil changed and they take their picture and put it on the bulletin board.
mandy21
Jun 5, 2013
I wasn't actually ready to buy until I had the pleasure of working with Ashley Bechaver, she was courteous, knowledgeable, and extremely helpful. I went home to speak to my husband and bring him to look at the models suggested to me. We will be going back this weekend to hopefully pick my car,
Molly Rutta
Jun 4, 2013
We basically worked with two people at Scranton Toyota. Doug and George. Both were friendly and helpful. Doug worked hard to get the vehicle we wanted (avalon hybrid). George was there for the delivery of the car. I hope the service department is just as good! Overall it was a pleasant experience!
rkm165
Jun 4, 2013
Very easy to deal with dealership. Friendly staff from start to finish which is attentive to every detail. It may be trivial but it meant a lot to me, after signing the papers I was taken to my truck which was parked in an air conditioned bay where the staff gave me a thorough tour of my new truck. Taryn even took the time to connect my wife's and my phone to the truck via Bluetooth and explain every detail of the vehicle. This dealership goes above and beyond the typical car dealership. I highly recommend.
tommoz
Jun 4, 2013
Cathy Keohan was insistent on trying to get me the best price on the used 2012 Toyota Prius. we finally got with in 9 dollars of the monthly price I could afford.
Smilekad
Jun 3, 2013
Carl was knowledgable, courteous and friendly. He found the exact vehicle my family and I needed! He showed me all the features of my vehicle and I never felt pressured into buying.
QBigs
Jun 3, 2013
Ashley was very helpful when I contacted Toyota in regard to the 10,000 mile service on my rav4. The service department was also helpful and got my vehicle in and out in a reasonable amount of time.
SINNING
Jun 3, 2013
VERY HAPPY WITH SERVICE BRENDA IS ALWAYS FREINDLY AND KNOWLEDGEABLE.MY VEHICLE WAS IN AND OUT AND THE JOB IS ALWAYS DONE RIGHT. HOPEFULLY THE QUALITY OF SERVICE WILL CONTINUE. THANKS, TIM
deojay
Jun 3, 2013
was in for 5,000 mile service and waited while it was performed and was very satisfied with all steps of the work including the time it took. I will be back for the next 5,000 service and from past experience should get the same fast and excellent service.
tundra5000
Jun 3, 2013
I needed an oil change on my Tundra before taking my wife and kids on vacation. It was last minute but they were able to squeeze me in. The girl on the phone was great to deal with and the service was prompt and inexpensive. Would definitely recommend the service department to anyone.
angeleyes4159
Jun 3, 2013
Dave Banas and Mike Morrisey were exceptional at getting me a great deal and getting a lease for me at the same monthly payment that I previously had. Also got me top value for my trade in. Omir Omeragic did an exceptional job explaining the lease to me and the paperwork involved. At time of delivery, the car was immaculate. Peter Pretko from detailing advised me that I had left some personal belongings in my trade in and when I went to retrieve my belongings, he showed me how to use the car's audio features even though this was not his job. They were all very courteous and professional and I love my new car!
mnmsmichele
Jun 2, 2013
Casey Jones is excellent in Sales. He was able to answer our questions, was friendly, and able to close our deal within one day. I highly recommend him to anyone looking for a vehicle.
Johearn
May 30, 2013
Cathy Keohan was our sales representative and helped us tremendously throughout our purchase. She was great to work with and we look forward to working with her again. She made the whole process very enjoyable.
Frankisb75
May 30, 2013
Great friendly staff, it was a pleasurable experience dealing with Toyota of Scranton. Definitely recommended to anybody looking to purchase a vehicle without any hassle.
Kevser1953
May 30, 2013
An overall very good experience. The only downfall was the time it took to get everything completed. The actual time to get things done wasn't long, however getting to that part was about a 2 hour wait.
jrudock
May 29, 2013
Marks Thomas was very helpful, friendly and I would recommend any person interest I buying a car to go see him and the rest of the staff at Toyota in Scranton.
Jwm7605
May 29, 2013
We had a great experience at Toyota of Scranton. Everyone was friendly and helpful. We would definitely recommend Toyota of Scranton to our friends and family.
mstinson07
May 29, 2013
Good service and a wonderful dealership Billy got us what we needed and at a good price to. You guys have great customer service. I like it how you guys do not pressure people when looking.
goligga
May 23, 2013
I bring my car to Toyota of Scranton it's a great experience. Kevin is my service advisor and he is a wealth of knowledge and always very pleasant. He always has helpful car care tips. My Highlander is always washed and the service is both prompt and done right the first time. My sales professional when purchasing the vehicle last year was Alissa and whenever I run into her we have a nice conversation and she still cares a year after the sale. Tom in the cashier area always makes everyone feel appreciated
ejl191
May 19, 2013
I hadn't ever bought a new car, and I was a bit worried about it going in to this place. The staff here made me feel welcome, and they answered any questions I had. Overall, everyone I dealt with there was great. I'd recommend it and buy from there again. On a different note, I'm not crazy about the wording on this question's description.
lwha3041
May 13, 2013
Wonderful experience everyone was very helpful and friendly.I feel even my vechile service will not be an inconvience. The dealership is so clean and customer friendly. The dunkin donuts is definatly a plus.
Depochick
May 13, 2013
I initially contacted Scranton Toyota via a live chat and set up an appointment. Amanda promptly called me back and confirmed my appointment for the next day and told me that Mark would be available to assist me. I showed up at the dealership the next day at my appointed time and Mark was available immediately upon being paged. He showed me the car and we took it for a test drive. Being I was convinced on the car right away, I tried to just circle the parking lot as my test drive, but Mark insisted I drive it a little bit more to be sure I did. Being I came in with my own financing, I initially declined talking to the finance guy; however, I agreed to let him run my credit and he ended up getting me a better financing deal than I initially came in with. That was great with me.I was running on a tight schedule the next day and pickup of the car was super. I was able to make my appointment and I found out afterwards, when Mark called me the next day to check up on me and my new vehicle, that he came in on his day off so he could help me with the pickup. That was very nice and not information that was volunteered to me, but solicited by me.This is the first time I have stepped foot into a dealership since 1998 when I bought a Saturn and it was an absolutely positive experience and, when the time comes, I will certainly be back. The vehicle is perfect and I am extremely happy.
drkopeskydmd
May 10, 2013
This review is in response to my previous review from 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who promptly responded to it with a personal phone call. We was personable, apologetic and willing to listen to my concerns. She addressed them and made me feel important. It was that personal touch and service with a smile that was lacking initially. I will return again for service because of Mary Jo but next time I will demand prompt friendly service start to finish! Thank You Mary Jo!
dy1bike
May 8, 2013
I was very satisfied with my service experience at Toyota of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned with the problem I was having with my Scion. It was not an easy fix. However he kept me informed on a daily basis and assured me the problem would be taken care of. He even arranged for us to have a rental car. Mike is truly an asset to your company and a reflection of your concern and dedication to your customers. I would recommend Toyota of Scranton to my friends and family. Thanks again!
Klanphear89
May 7, 2013
Great service, love my new corolla. Joe was great to work with an the dealership team was also friendly an helpful, it was a truly exceptional experience
Itssooamandaxo
May 6, 2013
I had a great experience at Toyota. Jeff showed me my car from top to bottom and got me the monthly payment I was looking for. Jeff was great!
mdelrosso
May 3, 2013
First and foremost, I am a Subaru guy. I know the FR-S is almost the exact same car as the BR-Z, but I really wanted the Subaru. I've purchased Subarus from both Wyoming Valley Motors and Minooka Subaru. I was hesitant to deal with a non-Subaru dealership. Let me just say boy was I wrong. Jenna's internet response was incredibly fast, courteous, and professional. She made sure you still had what I was interested in and was not overly pushy. Nor did she harass me like some internet sales teams have in the past. Due to this, I got over all trepidation regarding a non-Subaru dealership. Had Jenna not made a great impression, I don't know that I would have come in.Mike was my salesman. He mentioned at one point he's a recent transfer from Motorworld. In my opinion he is a keeper. I know Scion is a "no haggle" purchase. Nor did I try. But the impression I got of Mike was that he would still give the customer something while keeping something for the dealer. I may only be 31, but I've already been involved in about 7 $20k+ vehicle purchases. I always got my vehicles for significantly under MSRP and in most cases below invoice. I know how the game works and how to play it. I am confident if you could negotiate a Scion's price that I would have hated dealing with Mike, which in my opinion is the highest praise I can give to any salesman. Mike was just also very personable and relateable in general. Hands down the friendliest sales person I've dealt with. I can't speak highly enough of Michael.My finance man was I believe Howard Sweeny. Howard did a great job securing me the best rate possible. I brought in what I thought based upon my research was the best rate I was going to achieve. Howard was able to find a bank, and a local bank at that, that blew all of the other national banks out of the water. He also did an excellent job explaining every piece of paper that was being signed in terms anyone could understand. Overall, Toyota of Scranton was an excellent experience. When I'm next in the market for another vehicle, which hopefully for my sake isn't for at least 6-8 years, I will definitely be giving the Rav4 and any other AWD Toyota's a look. The sheer friendliness and ease of working with you has at least made you a viable option in the future for this Subaru guy and his family.
kevin1313
May 2, 2013
It was a pleasure to work with professionals. I believe that my interests were foremost in dealing with the folks at Toyota of Scranton. I would certainly recommend the dealership to friends and family.
Djewels
May 2, 2013
I chose to go to Toyota of Scranton because that is where I purchased my Corolla 7 years ago. I would have kept my Corolla but I was running out of room with my two children. I decided to look at a pre-own Camry but when I got to the dealership with employee pricing day I decided to go for my dream car Camry Hybrid. They worked with me on pricing the best they could where it was affordable for me. The follow ups are great because as a new purchase sometimes you are too excited and you overlook things. A couple of days later I had questions and was able to get them answered. I like how nobody forgot about me right after my purchase. This car is going to be with me for many years to come and its great to know that the customer service will be too! Thanks again!!!!
john45
Apr 29, 2013
Chris and the staff were great to deal with. Very happy with the purchase. The atmosphere was very laid back and professional. I felt I wasn't being pushed into a sale.
tcmat
Apr 29, 2013
Our 6th Toyota, and 3rd RAV4 (a 2013 Limited)...from entering the building, everyone was friendly and greeted us by name. While waiting, various team members stopped to chat like old friends - even the detailed finance work was handled in a sociable, but always professional, manner. There were many warranty and coverage options presented, but we never felt pressured or coerced - we were free to choose only what was pertinent to us. Other brands and models might catch our eye, but when we consider the whole picture, pre- and post-sale, Toyota Scranton is the only team able to cover all of our vehicle needs.
skane13
Apr 29, 2013
I spoke to Doug on the phone originally. he was so nice and helpful, so i made an appointment to come down. James was the sales person I worked with and he was so helpful and friendly ! He worked with me to get me into the car i wanted at a price that worked for me. i would recommend this Toyota dealership to everyone !!
purell
Apr 28, 2013
Cathy was very responsive to our needs. She handled the transaction in a very professional manner. I would go back to Cathy for the next purchase of a Toyota.
Tammy1029
Apr 28, 2013
I went into the dealership knowing that I needed a new car but that was pretty much it. Being a single mom I was certain I was going to duped into something that was over priced and not what I needed. Keith was up front with me and made the experience easy and I felt confident in my choice when I left. He took care of everything for me and made the process a breeze. I would definetly recommend Toyota of Scranton to anyone and most of all recommend Keith.
christineq
Apr 24, 2013
I was happy with my sales experience at Toyota Scion, but the finance department (Ken) leaves little to be desired.. Billy M. was very good salesman. I dread car shopping due to having to deal with "salesmen" and he has made it a better experience, finally! I have many bad experiences and have yet to go to same dealer or salesman twice. I would come back to deal with Billy again. He took time to explain and no pressure involved and got payment and vehicle I wanted. My words to him were "I love the Rav4 but love the price of the CRV, I also looked at", an that seemed to matter to him.My hesitation lies with the finance dept, Ken who I dealt with...and if there is a future purchase will not deal with him again. I understand that the unpleasant part of purchasing a car (financing), is his job and not an always pleasant one, but by the end of my dealing with him...my only thoughts were "maybe I should cancel this deal and go back to Matt Burne Honda". It appeared that Ken was thoroughly annoyed that I did not spend extra money to purchase the GAP insurance. I'm not sure if it was because I was a female, alone, financing a car that he thought he could intimidate me into it or if that is his stern approach with all customers. But it made a strong impression in my memory, leaving my overall GREAT car experience, only a GOOD one now.I needed a certain car payment and Billy made this happen. I told Ken I could not afford more and he continued to try to get me to purchase GAP insurance.I would recommend Toyota and Billy to others but will strongly caution anyone needing to finance through Toyota Scion and having to experience Ken.Thank you
jb_05
Apr 16, 2013
I went to Scranton Toyota with no intention of purchasing a vehicle. I was told by Minooka Subaru that there was "nothing" I could do. I blew my motor and was upside down almost 8k, I knew it wasn't easy but knew it could be done. I was on my way home and figured I'd stop and take a look. Billy Mulligan was my salesperson. He was excellent. He went through the inventory and gave me a list of vehicles from the get go that would work for my situation and we chose the best one for me at that time. That didn't work out, initially, and Billy found something that worked for me even better. For one reason or another, I had never even considered Toyota. Now, I will definitely be going back.
teddy3071
Apr 16, 2013
My experience at you dealership was great. I was able to get the car I wanted and get out of the Dodge Avenger I had which I liked but the Scion TC was always one of my favorite cars. I told Joe I could only afford a payment of 380 a month and I wanted 11,000 for my trade, he came back with a ridiculous monthly payment of 425 a month. Then later came back with a 390 a month payment which I agreed on. But he never told me how much I was getting for my trade or I would have never taken the deal. After I put 1000 down and 1 week later went to get the car and sign all the paperwork I saw on the last paper how much they gave me for my trade and it was 3000 less than what it was actually worth in a trade in offer, at least. The highest was offer was 11500, so I felt after seeing that there really is no difference in dealerships. I know i would have gotten a much better deal at scranton dodge but this is the car I wanted. By the way, they are selling my old car on the lot for almost 15000
momotd
Apr 12, 2013
April 9, 2013 I returned for a second time to get recall work on my 2003 Matrix. This time I was proactive and tried to call to make sure they had the part, as the first time they did not. I called service, figuring that by this time the part was in the department an hour before my appt, but was transferred to parts, who then transferred me again supposedly to service but it was someone's voicemail, at which I left a message with my phone number, that I wanted to know whether part was there before I headed out for appt. Since I had no luck and it was very close to when I needed to leave, I then called Ashley, who had made my appt when the part was first to be in, and left voicemail there also. Luckily and thankfully she called me back quickly-even though it was her DAY OFF! but she had stopped in, and noticed my message and kindly called anyway..she is to be commended again, going over and above to help me. I arrived somewhat early, and this time did what I was supposed to and drove up to and into the garage where a rep directed me where to park., and went inside. I waited about 10 minutes as a woman brushed past me several times-really felt I was in the way but I needed the support of standing next to the counter. Once again Mike was working and as he came in from garage she shouted across to him "take this customer, I'm still busy" and told me "go over there" so I did. I was glad to see he was the rep again; he is another employee going above and beyond and is to be commended. After I told him I was back to get the recall part installed and signed papers, I waited in the waiting room quite longer than I expected. Seems that even though I had been there less than two weeks ago and they went through the entire car, they found it necessary to do so again, and he was sent out from the mechanic with the filter in hand to show me again, and a list of other notes about issues same as last visit, except the air filter as I had replaced that myself 12 vs $40. Also then I found out they were just installing the part now after they had been going through the car all this time so far. He estimated 45 min. and checked back with me again saying 5 min. more, and in about a half hour finally I was able to leave, as I could not afford the suggested additional work, having come there to do a recall which was no charge. Granted it is a nice waiting room, and they have Dunkin Donuts which I am sure some appreciated but it was too much walking for me so I wasn't able to have that perk. When I was going into my car, I cleared out the paper mat as it had caused problems driving after my last visit, and a rep in the garage came by and very kindly took it to throw away; I was grateful to save those steps. The number ratings above being overall and general, I would like to say that Ashley, Mike, and the rep who helped me clean out the mat certainly rate a 5 for Customer Service, Friendliness, and Overall Experience, and their work brought the ratings up for the rest of the crew.---->I would have liked to add this to my previous review from March 27 but it is not up on the site for some reason.
Sharoncmooney
Apr 12, 2013
I had another wonderful Toyota shopping experience and I could not be happier with my new RAV. The entire family is enjoying it!Shopping with George is like visiting an old friend and I enjoyed watching other customers having the same experience. Toyota of Scranton - what a great place!
stejer08
Apr 10, 2013
Billy was extremely helpful and understanding in rectifying a previous used car sale that went sour. The dealership stepped up and came through with with their promise to "rite a wrong". I would recommend Billy to anyone, he was professional but understanding without that fake salesman understanding just to make a sale. The dealership came through on their promise and they do care about the customers. I can't thank you enough and anyone buying a used vehicle here should have the confidence knowing that Billy and the dealership will do anything to make sure they are satisfied even after the sale.
snipperrelli
Apr 9, 2013
Excellent. Friendly, informative, no pressure. Extremely accomodating on all requests. Taryn went out of her way to make sure we were satisfied. Mark Paciewski was also very helpful.
AhhItsAnthony
Apr 9, 2013
I have always heard good things about Toyota of Scranton. Car buying is a difficult thing and some car sales person's can be very pushy and just care about selling a car. At Toyota of Scranton I didn't feel pressured and the sales person helping me was very nice and helpful. The car dealership was also very nice.
daninebz
Apr 9, 2013
Great customer service. Cathy was very helpful and informative. Helped me buy my first new car. Cathy made sure everything was in order for me .
carlnepa
Apr 8, 2013
I am amazed that the Scranton Toyota people I contacted over the internet, but did not meet personally, remember me. I'm specifically referring to Tonya Lucas. I found that everyone I came in contact with did not make promises, they made commitments and they followed through on them. They stayed with us right up to the moment we drove away in our new cars, explaining the operation of the vehicle, the options, blue tooth etc. Billy Mulligan was even there a couple days later when my partner gave up trying to set up the blue tooth from my new phone. Now I know it'll work like it's supposed to. It was a great experience. We are very pleased with our cars. My partner and I each bought new Toyota Prius C's and we love them!
brandiegreen
Apr 7, 2013
The sale seemed good at first but things started to go south when we met with the finance person Angelo. We arrived at the dealership with our financing so then they wanted to pressure us into buying an extended warranty when we live an hour and a half away to come there to get our tire fixed if something happened to it?? When we said no thank you he got very short with us and seemed irritated that we were not interested in giving them more money. After we got home with the car, I realized that I left my garage door opener in the car I traded. I called George with in an hour and a half of leaving the dealership and he said it was not a problem and that he would send it to me (again, I live an hour and a half away). Well, it's been a month and I'm starting to think that I will never see that door opener at this point.
bassridr
Apr 6, 2013
My experience at this dealership was very good. The salesman Chris was very helpful in finding me the exact type of vehicle I was looking for. He was very knowledgeable of the vehicle and its features
Khenriquez
Apr 5, 2013
The customer service provided was excellent! Amanda Tucker made it worth the drive from New York to purchase our vehicle.Taryn Burns was very friendly and quickly answered all our questions and concerns regarding the purchase of our new corolla.
Tsunick1
Apr 4, 2013
The dealership is friendly and courteous. It's nice to sit have a DD coffee and know your car is in good hands. The place is great!! Vito and Gus were very helpful Dont go anywhere else. Tom S. Clarks Summit
lenie
Apr 1, 2013
Jenna was very good answering my inqueries on line, she was not available on the day I stopped in to browse, however, Teresa did an excellent job helping me at the dealership. The only question I failed to ask her was about Toyota Care. I am assuming that my Rav 4 does have that benefit, will have to give her a call to inquire about that.
tanyacrea
Mar 31, 2013
This was a first new car I purphased. Chris Wagner was very helpful/patient helping me understand the process from beginning to end. I feel he is an asset to your company. I wouldnt want my first new car purchase any different.
sankshouse
Mar 30, 2013
Their are no words to describe our feeling about this dealership. This is the second time we have dealt with them once in 2011 when my financial circumstances were really good and we bought a car outright and this 2nd time when I had next to nothing. I went into this dealership the 2nd time thinking there is no way they could help me, especially with my credit History. I went in with and Approval with a company called Roadloans which they had very little dealings with but were willing to try and work with this company to get me the right car. The process went on for around 3 weeks with me getting a 2008 chevrolet Cobalt with only 21,000 miles. Mark Thomas my salesperson was my right hand man thru all this. He kept me positive and upbeat throughout the whole process. Omeir the Finance person who worked with roadloans was nothing more than a true professional answering all my questions being stupid or not. The Whole Staff of Toyota of Scranton including Mechanics are fantastic. They treated me the same way when I had nothing as they treated me when I had something. I cannot tell you how my wife and I are so grateful to them. The reason I gave them an excellent rating on every category is because they were. If there was better than excellent i would give that to them. One more thing I cannot say enough about is salesman Mark Thomas he is fantastic not just as a salesperson but also as a human being.
carolbebey
Mar 29, 2013
Very friendly personnel, large selection, very willing to work with you to get you the vehicle that you want. Very appealing showroom that is very clean and laid out nicely. Salesperson went above and beyond to keep me informed of when my car would arrive. Wouldn't go to any other Toyota dealer.
Edpic
Mar 28, 2013
Dealership was nice looking and had quite a few vehicles on their lot. Sales person (Joe Mercado ) was very nice and helpful, but most of all never pressured us to buy a car. We initially wanted to buy a Camry but Joe steered us toward the Avalon and explained that this car had everything we were looking for at a price that was right. The only down fall was that they did not have the color car and interior we wanted so they needed to order it fom the factory. This would take 4 to 6 weeks. The car was delivered in 5 weeks. This was fine since the weather was still so sloppy. The Finance portion of buying the car went very smooth thanks to (Omir Omeragic) who also never pressured us to take any of the extras that come along with per chasing a car. Overall, our car buying experience was pleasant.We cannot comment on Maintaince yet because the car is new, but I'm sure that will be fine.
yelnam
Mar 27, 2013
I would recommend this dealership to anyone. The employees are friendly, knowledgable and helpful. The services they offer are more than you would get at another dealership.
bevanina
Mar 27, 2013
sales experience with George Zepherin was good, but later when signing the papers I felt pressured into buying an extended warranty. Had a problem with the Navigation system and it took 2 visits and 10 days to get it right.
rudz
Mar 26, 2013
My overall experience deazling with sales rep Carl Jenkins and used car manager Tony was great. The only disappointing experience was with finance person . When I refused to add any extended warranties his entire demeanor changed and personally I became uncomfortable and could not wait to get out of that office. The vehicle is great and the dealing with Carl & Tony was a pleasure. If not for finance the entire experience would have been great.
EdandPeg
Mar 26, 2013
We have had our 2003 Avalon serviced here several times in the passed and we were always satisfied. So, when we made up our minds to purchase the new 2013 Avalon we gave them a shot. Keith was always listened and was attentive to our needs. He was patient taking us out to test drive several vehicles. He was never in our face and didn't "push" us one way or another. When we were having difficulty making a decision about choosing either the 'limited' or 'touring' versions he gaves us good arguments for or against either choice. Because this is a new model exterior/interior and model choices can be limited. But the staff at Scranton Toyota found us exactly what we wanted and within a week it was at the dealership. Chris Kaczor handled all of the financial paperwork. He explained everything and made it, actually, enjoyable. The dealership is beautiful. The service waiting area has it's own coffee shop. Everyone smiled and greeted us when they passed us. It seemed that everyone liked their job. Not a miserable face in the bunch. If we were asked, "would we buy here again," our answer would be: "In a hearbeat!"
Grizzly123
Mar 26, 2013
Easy to deal with. Gave me great price on my new car and trade in. Overall I had a great experience and will be back when my lease is up.
BrianManuel
Mar 26, 2013
Cathy was great and provide superior customer service. I am extremely pleased with my Toyota Camry SE Limited Edition. I hope this is the beginning to a long professional relationship with Toyota.
jfdavis83
Mar 25, 2013
The internet sales responded quickly. The sales person at the dealership was courteous, knowledgeable and helpful. He reviewed the operation and functions of vehicle. The credit process and purchase was done efficiently and so anyone could understand.
nhindley
Mar 25, 2013
The overall purchasing and service experience was very good. I have bought two trucks and a Rav 4 from this dealership. All dealings have been great. The new truck developed an air compressor problem on the 2nd day that I owned it. The problem was fixed and all is good. However, being a business owner, knowing that this problem existed with these trucks I would have some kind of customer inconvenience gift card in place to offset the inconvenience of having to return a new automobile for repair!! Some people may not be as understanding as me. Keep up the good work.
Busyones
Mar 23, 2013
I recently purchased a vehicle from Scranton Toyota. The situation I presented Teresa with was a difficult one. The loan on my previous vehicle was upside down and the car I hoped to tade had little value. Teresa worked all day to find me the right car. She constantly reassured me that if one vehicle didn't work we would find one that would. Her knowledge of the cars we looked at was excellent. The finance team also did a great job at getting me the lowest payment possible with the best coverage on my new car. After the sale was complete, Teresa helped me set up functions in my car (like bluetooth). Teresa, along with the finance team, stayed after the closing time to make sure I was set. A few days after I drove my new car home, I reveived a follow-up call from Teresa. I had an amazing experience at Toyota of Scranton! I don't think I will shop at a different dealership again. I have already reccommended Teresa to a coworker who is looking for a new Toyota. I love my Toyota and I think a big part of that is the great service I received at Toyota.
jtucker091
Mar 21, 2013
show was very helpful to me I when is just looking at trucks wasn't really going to buy but once Joe explain to me what I had to do when to work through it with me I and my wife were treated like a king and queen the business part of it was so smooth it was 1 of the better experiences I've ever had buying a vehicle Joe even clean out my old dirty truck while we were in doing the financial part of the truck service like this I don't know if it could be matched I thank you very much
cbbeagle
Mar 20, 2013
Why, because I have been stoping in every year waiting for the Rav4 to change it's look and even though Taryn knew I wasn't ready to buy she still had time to talk and discuss the cars and my options. Well this year the Rav4 finally changed and Taryn was ready to help as usual. She went the extra mile to make it work.
psawka
Mar 15, 2013
Overall VGOOD but feel I was misinformed with the purchase of GAP insurance and want to cancel it. Found out that I can get it at a much cheaper rate from my own insurance company. Finance person mislead me into thinking that my company's policy was inferior. When I called them them complete negated what he had said and the price was much more acceptable.
azlan68
Mar 15, 2013
George Zepherin was Great. He kept his word on my rate and the 48 month payment plan which i needed it to be to purchase the vehicle. I Would not only recommend your toyota dealership,but would bring a friend there in person....Doug Stahl was great also..Thankyou both. Especially George Zepherin whom i dealt with the most..
vlynallen
Mar 11, 2013
I didn't realize just how much the reputation and service of a dealer mattered until I received beyond superior attention and care at Toyota Scion of Scranton. This establishment and everyone in it really goes the extra mile to make me, the customer, feel special. My auto purchase (and I am a first time buyer) from start to finish including selecting the vehicle, loan process & approval, getting a great price, all phone calls and paperwork was complete in less than a day! Response time for phone calls, emails, nevermind the courtesy of everyone I met there, was outstanding. This will make it memorable in my mind forever. I have always said that good service is hard to remember and bad service hard to forget, but after today I will always know there is good service, and then there is exceptional service, and Toyota Scion of Scranton I will never forget!
Cookiebell
Mar 11, 2013
I must say, I was a little nervous about taking my car back to the dealership for work. The wait times are always long and the problems with my car were never really explained by the mechanic. I was always just given a list of repairs that always seemed inflated. This time around was so much different! A few months ago I took the car in because it was making some strange noises on the highway (I waited a while before sending this because I wanted to see if the noise came back, as it usually does after a week or so). The mechanic, Mike, came out to talk to me about the problem. He explained things in terms I understood! He was very kind and patient with me, and I felt very comfortable leaving the car in his hands. When I got the car back and drove it home, the noise was gone. After a few weeks, the noise didn't return and I haven't had any other issues with it since. Honestly, I was thinking about trading it in, but it runs so well now I think I'll keep it for quite a while. Mike's professionalism and customer service skills are second to none! I have never been treated so well in all my dealings with this dealership or any other, for that matter. He is a great asset to this dealership and any time I need an oil change or whatever else, I will ask for him! Thanks Mike!
michagriff
Mar 11, 2013
I originally went to a different Toyota dealer that I passed every day going to work. I knew I needed a new vehicle. My 4runner had 242k miles and it was time. And being a loyal Toyota driver I knew my next vehicle needed to be a Toyota.I did all my homework and had all my financing. So I just needed to pick a new vehicle out. I went to this other dealer and 2 weeks later and coutless phone calls and visits and hours of my time...still no vehicle...because" that model doesn't come that way". Extremly frustrated I went through USAA's car buying Service and they directed me to Scranton Toyota. When going through this service Scranton Toyota autimatically is notified with contact information. And so it begins...Within an hour I had been called and e-mailed. Because it was during work hours I asked that most of my communication be via e-mail.That was not a problem. I had given all my vehicle criteria with the car buying service and within 24 hours (actually I'm sure it was more like 12)Mark e-mails me and has located the vehicle. Within 72 hours (okay, 96 hours) I was there picking up my new Rav4.So Thanks to Mark and Doug within 96 hours I had the best car buying experience ever. And drove away in a new vehicle that another Toyota dealer said didn't exist but Scranton Toyota found.
Klinemo
Mar 9, 2013
Mark was attentive to our needs. He willingly showed us multiple vehicles and worked hard to get us exactly what we wanted. Doug provided us with the info we requested in a timely manner. great experience--we were able to complete the deal and leave with a new car in a couple of hours!
Dropraz
Mar 8, 2013
I purchased a Toyota Corolla 3 days ago and my experience with this new salesman Casey Jones, took the fright out of sales people! He was a complete gentleman and extremely helpful. I would recommend him to anyone who is in the market for purchasing a used or new vehicle. Thank you Casey!!!!!Mr. And Mrs. Ropraz
Dchefgeo
Mar 7, 2013
To Whom This May Concern,Well first off I was brought to your store via the web. I saw a 2008 Toyota Matrix for $10900. I had spoke to Teresa Kleffel, and Sue Krisanda thorough emails. I made an appointment for 9 am the next day. I was excited and got there at a little before 830am. I have to say I was greeted like I was family, that's a good thing lol. I did not say in-laws. I met Julio Garcia , and he helped me as I was 30 minutes early and he did not want me waiting. I let Julio know that I was interested in the Matrix, he offered me coffee and a donut and checked on this vehicle.Julio checked on the car and bad luck on my side it was sold the night before. That bummed me a little as I was concerned I would not find a car at that price. So Julio reassured me that we would find a car at the right price. I met Teresa and again I was offered coffee and a donut, god I would get fat working there.She assured me that Julio would take great care of me. I reply yes he is. Well we looked at about five cars and I was surprised to find out I could afford a much more dollar amount.I went with a 2009 corolla , beautiful car at a great price. Only 27100 miles. I went with that. Now I was in a head on head crash not my fault and I did not except to but a cay that week . I did not have a penny to put down and Julio said not to worry, I still worried and in the end it was great. No issues at all , this was the easiest I ever bought a car!In and out in 3 hours, I will let all my friends know about the wonderful deal I received their at Scranton Toyota.Oh and all so I did receive a 25 dollar gift card to target too!, all so a full tank of gas and free car washes!Five stars all the way around, not just me but I noticed everyone that came in the door, same service.Thank you so mush for making me feel like family, I needed that after that week I had.Sincerely,George Donaldson
bdmills
Mar 7, 2013
Allowed me to negotiate online, which was key since I live out of state. Entire transaction happened very quickly and painlessly.
mcncmjc
Mar 5, 2013
This is the second time I leased a vehicle with Toyota of Scranton. I worked with Taryn Burns and she was awesome. She went above and beyond to locate the car I requested, helped my sync my iPhone, and help clean out my old car to make sure I didnt leave anything behind. I couldn't have asked or had a better experience than I did. Angelo walked me through the financial paperwork and he did an awesome job explaining everything. It was a great experience---thank you to everyone.Meredith
tippytoes0125
Mar 5, 2013
Best car-buying experience ever. Everyone bent over backwards not just to help, but to keep me informed every step of the way. They made a repeat customer out of me. Teresa was awesome in identifying my needs and finding me just the right vehicle without paying for options I would not use, and the finance department was phenomenal in helping me get a great deal and walking away feeling good about the transaction. They never made me feel like I was being a pest when I would call with more questions, and delivery was seamless compared to the hours and hours and hours I have spent at other dealers when buying a vehicle. All in all, I will recommend this dealership to everyone I know, and I will definitely use them again in the future. Thanks you guys!
Railpace2013
Mar 4, 2013
I had bought my new 2008 Prius at Scranton Toyota and the experience (both with the dealership and the car) was excellent.Therefore when it was time for a new car I decided to shop Toyota Scranton again, and I did purchase a new 2012 Prius on 3/1/2013.I contacted the dealership via email/internet to see what was available. Dough Stahl called me on Thursday 2/28 and told me what he had on hand, so I made a date to visit the dealership on 3/1,met Doug and worked with Teresa; and we completed the sale that day.It is a real nice convenience that you can pick out, price, and take delivery of a car same day, instead of multiple trips/ visitshaggling and dealing with licensing/title/paperwork and Dealer Prep of vehicle. All this was handled in about half a day!Nice work, nice car!
mbeyer123456
Mar 1, 2013
Unfortunately, we all have to replace our vehicles periodically. Besides "sticker shock", which is inevitable, it can sometimes be a frustrating experience. We found Teresa and Amanda to be straightforward -- no "games", and certainly no pressure. Teresa answered our questions directly, without any attempt to evade, or distract us from, issues of potential concern. We feel the pricing was fair -- substantially better than the first (competing) dealer that we visited, primarily attributable to a better allowance on our trade-in. The dealership has a tremendous inventory to choose from. Our vehicle was nicely prepped for delivery and Teresa patiently walked us through the layout of controls (which differ considerably from the vehicle we traded in). Overall, it was a pleasant experience (if buying a vehicle is ever "pleasant"). We will most likely return in the future when the inevitable "replacement" is necessary.
CassieDe
Feb 28, 2013
Mark and Jenna were beyond great to us. Took the time to show us all of our options and worked with us in our price range. We went to other dealerships and did not get the great treatment or attention that we received at Scranton Toyota. They made us life long customers and we will go back to them for anything we may need in he future. I am in customer service and these two were great. Highly recommended and will send all our friends and family to see them!
PLenahan731
Feb 26, 2013
I was researching online to purchase a used car, but knew that i wanted a reliable car. as i know my parents have both purchased cars through Toyota of Scranton i was researching online and upon requesting information Sue was quick to email and call me with regard to a Corolla that i was looking at. she was very helpful in finding a car that was in my price range as well as what i was looking for, she even helped to set me up with a sales professional, Taryn. Taryn was awesome. she answered all of my questions and when i stopped in at the last minute, she was ready and had the car i was looking at available for a test drive. Taryn helped me through the finance routine and was always calling me to keep me up to date on how the financing was going. when it came time for me to come in and pick up the car, she went out of her way to show the car to my father and to make me feel comfortable while I was waiting for Chris to go through the paperwork with me. Chris was also very helpful and very friendly. he went through all of the paperwork with me and answered all questions i had. Taryn was even kind enough to call me a few days after my purchase to see how everything was going with my new car. I was quite surprised as i have never had a follow up call after purchasing a car!! Overall i was very happy with my experience at Toyota of Scranton and I look forward to having my car serviced there and when the time comes to trade in for a new car, i will definitely be coming back to Toyota of Scranton of course with Taryn's help!
dartman0007
Feb 25, 2013
Chris, was very helpful and took his time with us to buy are first Toyota. Stayed late to explained all the features on the 2012 Rav4. Jenna responded to my email within a day. Would recommend Chris and this dealership to anyone.
awallinger
Feb 24, 2013
The experience at Toyota Scranton was excellent with the initial e-mail response from Jenna Sledzinski to the initial meeting with Kames Hazen. James had a great deal of knowlege of the Toyota product and what I was looking for price wise. The overall friendly atmosphere and comfart provided would have me recommend this dealership to anyone looking to purchase a new car. Ashley Bechaver was so friendly the day we can to pick the car up. This is my second Toyota Corolla and will be coming back for my third in the future to this dealership.
gdailey1
Feb 22, 2013
I was corresponding with Jenna on the internet prior to test driving the vehicle. Both, Jenna and James met me at the desk when i arrived.James was very positive and appeared professional. Also, Jenna was professional. James let me test drive the vehicle, and i mentioned thetire pressure alarm was "low" and he had the garage check it out!James did everything right!!THis Toyota Dealership of Scranton, Pa. is an EXCELLENT place for service, and buying a vehicle! Honesty is "totally there" for the customer.THanks,G DaileyLakeville, Pa.
dundaff
Feb 21, 2013
absolutely the finest experience i've ever had at a car dealership, from start to finish. very professional and efficent. i will definitely return the next time i need a vehicle!
msporer
Feb 20, 2013
The service from Toyota of Scranton was exceptional! Amanda stayed in touch during the entire process, and Sean did a great job of explaining the deal and working withe the driver to familiarize her with the car. Angelo Barretta was also very helpful. Moreover, the experience was as I expected from a Toyota dealership!By the way....our 2003 Camry got passed down to my son. Typical with Toyota's...they run forever.
trycepts
Feb 19, 2013
My husband and I gave a great rating due to the great customer service we received at Toyota. We first spoke to Amanda Tucker on phone who gave a great price and beat other competitors to come in the door and was very nice on phone. We then leased out new corolla from James Hazen who gave exceptional customer service and was very courteous and professional. I would definitely recommend Toyota to someone and if I were to lease/buy another Toyota I would go back to James Hazen again b/c of his great service.
tcmat
Feb 18, 2013
Had our 2011 blue RAV4 "detailed," both exterior and interior; normal NEPA wear / tear and several winters' weather effects. Car was returned looking absolutely immaculate - even the driver floor mat looked next-to-new. If a new car is out of the question, these guys have the talent to make the "old car" quite appealing.
Bd120279
Feb 14, 2013
Every time I visit Toyota Scion of Scranton my service is fantastic. My recent visit was for a recall on my Rav4. Kevin was my service professional and he was very thorough on his explanation of the recall. I had some concern about my safety driving my vehicle but Kevin assured me that my vehicle would be safe after completion of the recall. I would recommend Kevin and this dealership to every Toyota owner.
Blk2208
Feb 14, 2013
My recent visit for service was just for an oil change. Kevin has helped me the past 3 times and every time he has been fantastic. I will continue to return to Kevin and Toyota of Scranton for all my service needs.
jlb3
Feb 4, 2013
This is my third Purchase from Scranton Toyota. All three i felt were OK deals fair to both parties. Zach was a very nice young man with a even personality that worked well. The Business assoicates that assisted were also very nice, and willing to make the deal were it needed to be for me. I will add that Zach had a very good knowledge of the product and on delivery was great an answering all of my wifes questions.
JeffRVoll
Feb 3, 2013
I briefly worked with Joe Gatto on the purchase of a new 2013 Toyota Tacoma Double Cab 4X4. He is a busy guy, and recommended that we work with Taryn Burns, and she could answer all of our questions and see the whole process through. I had worked with Joe in the past when we purchased a 2004 Tacoma, and everything went smooth. Taryn was friendly, knowledgeable of the Toyota products, and kept in touch with me throughout the entire order, purchase, and delivery process. She did a wonderful job and I would recommend her to anyone who may have interest in purchasing a Toyota vehicle. We love the new truck and plan on enjoying it for many years to come. We will continue to have our vehicles serviced at Toyota of Scranton, and when it comes time to get another new one, we will head back to their beautiful dealership and their friendly, knowledgeable personnel.
kennypowers13
Feb 2, 2013
My entire experience at Toyota of Scranton was great. I worked with the entire Internet sales team and they were very friendly, accommodating helpful. They got me a great price on my 2011 Toyota Tundra and I love driving the truck more each day. I will certainly recommend Toyota of Scranton to all of my family and friends for any of their automotive needs. Thanks again
nstetson
Feb 1, 2013
We returned three days after purchasing our Highlander to purchase a Tacoma. The reason we went back to Toyota of Scranton was Teresa. Teresa answered every question we had concerning all aspects of our purchase. She was prompt in her replies to us via phone and email, which was great. She was very professional and at the same time made us feel like we were working with a friend. I look forward to visiting with her when we bring out vehicles back to Toy. of Scr. for service. We look forward to a long standing relationship with Toyota of Scranton for all of our vehicle needs. Thank you
SeanMelia
Feb 1, 2013
Joe Ross of Toyota of Scranton addressed our concerns with the certified used Prius purchased from his dealership quickly and professionally once they were brought to his attention. Highly recommend, especially if you deal with Joe directly.
mitchell.adams
Jan 30, 2013
The sales person did not try to sell me something I didn't want or need, instead put me in the car that was best for me and met my needs and for what I felt was the best price after shopping around. Service is one of the main reasons I returned to Toyota of Scranton (this is my third toyota) thy make it so easy, I messed up on the date of my service appointment I brought it in a week early but they serviced it and never said anything I look forward to my next purchase.
HeatherMarie124
Jan 29, 2013
Our experience was wonderful. We had purchased a used car from Toyota in the past and needed to go with something a little larger with our growing family. Were not sure if we wanted to purchase something different or go with a lease. Joe went over all of the options that we had and we decided that leasing a Rav4 was our best option. He was so helpful in explaining everything in detail and showed me all of the features on the vehicle. He took into great account that we were looking for something that would be bigger for our family and described all of the safety features that would be benificial for our little one. We have had the vehicle for almost a week now and I love it. I will definately be recommending this dealership to friends and family and look forward to purchasing our next vehicle from Toyota.
hthompson682
Jan 27, 2013
The whole experience was very professional and we would definitely recommend the dealership to famiy and friends. Jim was very knowledgeable and very helpful in all aspects of our purchase.
james dempsey
Jan 26, 2013
I was pleased with the care Teresa had in finding the vehicle I needed at a price I could afford. I had specific needs, and limited finances, but needed a particuliar truck, and Teresa worked hard to make it happen. Not to mention that she called me after the sale to make sure I was pleased. I was pleased with my overall experience, and not to mention this is my second Toyota truck, and I am going nowhere in the future. Thank you.
angelmutt
Jan 26, 2013
I met Jim Chibirka several years when deciding whether or not to purchase a new car fr my son based on continual problems with our Avalon. We decided not to purchase a new vehicle at that time...finally resolving the problems with the Avalon. Jim was so helpful and friendly I kept his contact information for future reference. Recently finding myself in a somewhat emergent situation requiring the purchase of a new car, I was pleased to find Jim available the day I went in. He was quick to zero in on what I was looking for and, without pressure, helped to put me in the car I wanted. He "literally" helped to put me in the car...helping me to transfer the things from my overloaded 4Runner into the new Highlander in brutally cold temperatures. Jim is an excellent representative for Toyota Scion of Scranton.
amys8770
Jan 26, 2013
Another great experience with Toyota of Scranton! Thanks again to Doug Stahl and James Hazen for getting us in the Corolla we wanted and a sunroof too!
Paroad
Jan 26, 2013
This is a quality dealership and the folks I dealt with as well as all in the service department were most helpful and made the experience a very good one.
mjpdean21
Jan 25, 2013
My second experience at Toyota Scion of Scranton buying a vehicle. The first time in 2010 was great and the second time in January 2013 was even better. I cannot say enough about the confidence I feel as I interact with Billy Mulligan. He is honest and truthful and clearly demonstrates he cares about me and my personal situation. He has good instincts and knows how to solve problems. I am recommending him to all of my friends and you can expect a number of customers in the near future at this dealership as a direct result. They all will be asking specifically for Billy Mulligan.
Jnealis
Jan 25, 2013
I loved my 4Runner and the service department is a HUGE reason I decided to continue my relationship with the dealer. I went in because of letter about trading in my lease early and although I wasn't going to get new car I did based on my own financial situation but dealing with this dealer is just amazing compared to some other dealerships i've dealt with in the past. THanks.
nstetson
Jan 24, 2013
We were extremely pleased with the time Teresa took communicating with us via email and phone. Her professionalism and knowledge made us confident in taking the hour+ drive to Scranton to make our new vehicle purchase. Looking forward to purchasing all of our future vehicles from Toyota of Scranton.
14locker
Jan 22, 2013
Traveling from out of state, noticed antifreeze under car at motel, wanted to have car checked for leak, called Scranton Toyota, made appointment, drove to them, was quickly taken care of, no leak found, continued on trip.
tphtacoma
Jan 21, 2013
My best friend Bob Medallis works in the detailing department and he recommended Garria to me. She was a great sales person. She is very friendly and extremely knowledgeable, however, did not pressure me at all. She answered all my questions and gave me a fair price on my trade-in. I would recommend Scranton Toyota and Garria to my friends and family. I look forward to doing future business with Garria.
Debi Ryan
Jan 20, 2013
We lost our truck as a result of Hurricane Sandy and the service, attention and assistance we received to obtain a new truck that meets our needs and our budget were outstanding. Finally, a car dealership that truly cares about its customers! Everyone should look to them first when they are shopping for a new vehicle.
laskoske
Jan 19, 2013
My salesman, Jeff Mericle, was VERY knowledgeable about the Scion tC, very professional in his dealing with me, and had a good balance between being assertive (not aggressive) and allowing me to take my time and make my own decisions. I felt that I was treated fairly, that he looked out for my interests and made my car-buying experience a positive one. I think that he went the extra mile for me on this sale and I appreciated it, and would buy from him again.
bingo123
Jan 16, 2013
Toyota of Scranton is a welcoming car dealership. James Hazen listened to the qualities I was looking for in a new car and encouraged me to test drive vehicles to find the right one. Most importantly, he understood my budget and made the car buying process fun! I had been to other dealerships and I was told to check back on their website for upcoming deals to meet my budget. As a first time Toyota of Scranton customer, I was treated like I had been going to the dealership for years. Go visit James at Toyota of Scranton and you'll actually enjoy shopping for a new vehicle.
tbschweitzer
Jan 15, 2013
This dealership and Teresa in particular we're awesome to work with. The deal was accomplished in a timely manner with the upmost kindness and professionalism. Thank you, I LOVE my Sienna!
parlantid
Jan 15, 2013
Our sales person Billy Mulligan was wonderful. He new exactly what we wanted and helped us get into a new vehicle at the payment we wanted. Billy also spent time after the store had closed to explain all the features of the my new Rav 4 and was very patient answering all of our questions. I will be recommending him to all my friends and family.
nrenz6940
Jan 13, 2013
When I arrived on the lot I was approached in a reasonable amount of time but not hassled. The negotiation was painless and ended with a very fair price. This was the smoothest car buying experience I could ask for.
Elaine 1983
Jan 8, 2013
In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional manner, and he followed through until the work on my car was completed. He was patient and explained every thing that was done to my car. I was pleased because in July I had a very bad experience with another professional.Thank-YouCheryl Rogers
spieretti
Jan 8, 2013
I scheduled an appointment for a mandatory recal repair on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was told an hour or less. I was also told an hour or less when I had called over a week prior to make the appointment. The man who initially began my paperwork was surly and abrupt. I took a seat in the waiting room after he asked if I would be waiting. Again- I asked how long the work would take and I was told AGAIN less than an hour. Three hours and 15 minutes later this man came looking for me. He claimed he had me paged but I was standing three feet from him near the counter when he was brought my keys. He did not page me. I asked why the work took so long. He ignored me. I asked again, I told him I wanted to know if their was an issue with my car I should be concerned about. He told me that no work had been done. None. My car didn't need to recall work. My car was fine. 3 HOURS AND FIFTEEN MINUTES for NOTHING? So again, I asked why it took so long, and he told me to have a nice day.I assume this is because I wasn't a paying customer? Why should that matter? It shouldn't.
melcafelix
Jan 6, 2013
My purchase experience at Scranton Toyota was pleasant. I thought that I got a fair deal from my sales person: Sean Fisher. He was a professional with great manners and a sense of humor. My husband also bought a 2010 Toyota 4Runner from Sean. We're both very happy with our cars.We have been buying our Toyota's from the previous owner of the dealership (Richards/ Gibbons) for nearly 20 years. Hopefully, the service will be as good as it was before. Sorry that it took so long. Right after the purchase, we got hit hard by hurricane Sandy, and then my sister fell seriously ill in Florida. I was flying from New Jersey to Florida every few days. She died on December 6 and then started more running around because I was her POA and executor of her will.
Finster1729
Jan 5, 2013
Very friendly and informative service.....James Hazen knew the inner workings/Technicalities of the VENZA. Angelo Baretta was very well informed about a plethora of financial issues....
ronpocius
Jan 4, 2013
I have been a long time Toyota customer. This is the 11th Toyota vehicle I or my direct family has purchased from this dealership over the years. Garria and Tanya were great. In the past as a courtesy the person actually blessing the deal(dollars, trade in etc) would come out and say hello and introduce themselves. This would give the buyer sense of reassurance that the entire organization was behind the deal. And a feeling that there was a personal participation on the part of management in the deal. This was not the case this time. Additionally, I was apprehensive since only one person I had dealt with in the 20 years of dealing with this membership is now employed at Toyota of Scranton, Brenda in the service department. Fortunately for your organization Garria was extremely professional and closed the deal smoothly. Brenda has always been great when I brought a car in for anything. Your group at the top of your organization should spend some time with these individuals. It could make the experience better for your customers.
bpiehl
Jan 4, 2013
This is the first time that we purchased a "foreign made car". After learning all the details and driving a Toyota, we should have done this sooner. Our salesman,Jeff, was thorough, patient and completely knowledgable of the vehicle. We did buy a Camry hybrid and we love it!!
bernie.skalla
Dec 31, 2012
Everyone at Toyota Scion of Scranton was very pleasant to work with. My salesperson was Cathy Keohan. Cathy went above and beyond to help me find a vehicle that I was satisfied with. I was in a particular hurry to purchase a vehicle since my previous one was "totaled" in an accident. I looked everywhere and decided on Toyota Scion of Scranton because of their friendliness and prices and would recommend them to all my friends.
rpb2548
Dec 23, 2012
This is the 4th car we have bought from this dealership, 5 if you count our son. They have gone out of their way to make sure the price is fair and they are very quick to prepare a new or used car for delivery. Their explanations of features are very helpful. Service seems to be able to work a customer in quite quickly. Since we mentioned we were buying a fifth car from them, everyone appauded. I see no reason not to go back to this dealership when the time comes to buy another car. Aside from all that, Toyotas hold their value.
Joseph Corvo
Dec 21, 2012
Garria has always been friendly and knowledgeable.She is a pleasure to deal with and is always punctual.She is definitely an assist for Toyota of Scranton.Darryl is a personal friend of mine.Sean is a former student of mine,I dealt with him at Nissan.Happy holidays to you all :-)
richard.ercole.5
Dec 21, 2012
I am very happy to deal with Garria Toth, I brought three new cars and soon to buy another one. Each car Garria Toth was my salesperson and I must say she sure knows what she is doing.... without Garria Toyota Scion of Scranton will not be the same..
Rs4runner99
Dec 21, 2012
The dealership was top notch in appearence and was I greated and taken care of in a professional manner. Sales professional Chris Wagner was a pleasure to work with. No pressure, laid back and very helpful in getting me in the vehicle I wanted with a price I was willing to pay. The rest on the transactions went very smooth and all personel that I delt with was friendly. The dealer as a whole went the extra mile to let me know the appreciate my business.
Cookiedough625
Dec 21, 2012
I always have great service at Toyota Scion of Scranton. Kevin took care of me on my last visit. I am a little disappointed, due to the fact that my prepaid maintenance is up. So I have to pay for the rest of the service on the vehicle, however I will still return because of the great service.
Lola08107
Dec 21, 2012
Just purchased my new highlander about 3 weeks ago and I'm already due for my 1,000 mile check. I spoke with Kevin and he took care of everything and had me on my way in 20 minutes. I'm looking forward to receiving service like this
Dmb6558
Dec 21, 2012
The service here is incredible. Kevin and the rest of the service staff are all fantastic and very friendly. There's a Dunkin donuts in the waiting room. You can't ask for much more
Rmoss4ever
Dec 21, 2012
Just a routine service visit with Kevin. He's helped me the last few times I've come in for service and has always been very good to me. I will recommend Kevin and the dealership to anyone that owns a Toyota.
Phillyvick97
Dec 20, 2012
I visited Toyota Scion of Scranton last week for a vibration on my van. I had originally thought the wheels were off balance. Kevin, who was the person helping me in service, told me that it may not be just a balance issue. Turns out, the axle was ready to break and it was unsafe to drive. Luckily it was under warranty and they provided a rental car for me until my van was fixed. I was a little upset that an axle could go bad after 20,000 miles but I couldn't ask for any better service from Kevin and the dealership.
Bigben70750
Dec 20, 2012
I stopped on looking for prices on tires, found out from Kevin that they were running a special buy 3 get 1 free on tires. He was able to get me right in without an appointment and had me out the door in a hour. Fast and excellent service and will continue to go back.
Smitty66633
Dec 20, 2012
I stopped by the dealership to check my tire pressures. Kevin meet me in the parking lot and directed me into the garage. Turns out the spare tire was low. They set all the tire pressures and wash my car. All for no charge, you can't beat it!
Sochoka
Dec 20, 2012
Im not good with using the computer. I want to thank jenna and garria for helping me with my purchase. They were comforting to me. Such nice young ladies. It was a blessing having them make this as smooth as possible. Friendly people. God bless.
ALB728
Dec 20, 2012
I really enjoy the service at Toyota/scion of Scranton. Kevin took really good care of me and my vehicle. I would recommend the service department to everybody.
Iq2700
Dec 20, 2012
I had just purchased my new vehicle 2 weeks ago but they did not have enough time to put on the accessories I wanted. So I made an appointment to have my remote starter installed, they provided a loaner car for me to go to work while they took care of the installation. Kevin called me around lunchtime to let me know it was ready and I was on my way. Thanks toyota/scion of Scranton for making accommodations for me to go about my normal day.
highlanderlim
Dec 20, 2012
I recently bought a new Highlander that I am very happy with. My experiance with my sales person (Garria Toth) was a pleasure. I would not hesitate to recommend her to anyone.
pat355
Dec 20, 2012
we were very happy with the quick service for our daughter and to help make her suprise great ...jennaa worked hard to give us a great deal and made our daughter very happy... keep up the good work !!!
RAV4Oneill
Dec 20, 2012
A big thank you to James and the sales associates team. I am enjoying the RAV4! Great car and I will be back to get it serviced
Catlover2790
Dec 20, 2012
I had a problem, so I thought with my new 4Runner. I stopped in and saw Kevin, I explained what was going on with my truck. He was able to fix it in the parking lot (my rear window was cracked open). Thank you Kevin and Toyota/Scion of Scranton !!
Csmith62
Dec 19, 2012
My Rav4 was at the dealership for state inspection. They found my brakes were low and needed to be replaced. While the price seemed kind of high compared to the local garages, I still had the repairs done any way. I've heard nothing but good things about the dealership and the quality of work, which is why I had the repairs done at the dealer. Kevin was able to give me different options when it came to the repair, so I didn't feel like I was forced to do anything.
Tom Wolff
Dec 19, 2012
I have been a chevrolet owner all of my life. I was researching trucks and the Tocoma had very good reviews. I stopped and looked at the trucks several times before going into the showroom. I walked in and a manager approached me. I asked for Carl Jenkins. Carl was not in at the moment but was expected shortly. He assigned to another salesperson,Cathy, and she took me for a test drive while someone looked at my trade in. She was very helpful and when Carl arrived he took over the sale.Carl was professional, helpful, and cooperative. He guided me throughout the sale process answering all of my questions. When I finally decided to purchase the truck, he took his time and explained in detail the features of the truck. I appreciated the follow-up phone call he made to make sure everything was going well.The entire process was excellent and I would not hesitate to recommend the dealership to anyone.
Don Kapral
Dec 19, 2012
On 12/7, I purchased a new Toyota Tacoma and my Sales Professional was Cathy Keohan. I found Cathy to be very professional, knowledgeable and accommodating throughout the entire sales process.In addition to the above, she displayed a genuine sense of sincerity towards any questions or concerns that I may have had, and she answered or addressed them fully which also contributed towards my purchase being a great experience.I will highly recommend Cathy and Scranton Toyota to anyone I know who is considering purchasing a new or used vehicle.
RandiN
Dec 19, 2012
I love my Tacoma. Keith was terrific with the entire process. Jenna was very helpful and knowledgeable. I found the dealership to be friendly and very easy to get to. I loved the huge amount of choices that I had. A very great experience. I will surely reccomend them to my friends :)
TomJam
Dec 18, 2012
Typically, New/used car shopping and sales is my least favorite thing. Toyota of Scranton was just the opposite. Initialy I started online and Amanda Tucker was most helpful and responsive. At the dealship I dealt with Taryn Burns, It was a pleasurable experience, quite comfortable, not pressured in any way. Once the details of financing were resolved I was then asked which color do you want? In the past, I have never been able to truly select the car I wanted in terms of color or ammenities. This sales experience allowed that to happen. I got the car I wanted in the color and style I wanted at the price I wanted to pay. How can you go wrong, The sales manager Joe Gatto made himself known to me and was helpful and professional. I would highly recommend Toyota of Scranton and ask for Taryn Burns or Amanda Tucker. Plus I love the car - 2012 Toyota Camry SE Limited.
ltbennett
Dec 18, 2012
Everyone was very helpful and the whole process of buying my used new car was very painless and prompt, I was on the fence, contimplating if it was the rite time for me to purchase a new car, but it didn't take me long to make up my mind after I spoke to Jenna the first time. Then Kenny sealed the deal with the payment I could afford. Thanks guys and ladies, I LOVE MY 2010 DODGE AVENGER! What a great ride :)...
AME2108
Dec 18, 2012
I had my recent visit for my 1000 mile service for my Toyota Venza. I had a great experience while purchasing this vehicle and so far the service seems to be the same way. Kevin walked me through what happens on each of my next service visits, and he even paired my Bluetooth for my cell phone. Great service!
EHontz
Dec 18, 2012
Taryn and Jen are great girls. Very accommodating and friendly. I spoke twice with Jenna and once with Taryn. All occasions were pleasant. I definitely will recommend this dealer to my friends and family.
Aze5102
Dec 18, 2012
I brought my Toyota Avalon in for service for a check engine light that was on. Kevin was my advisor, he was very helpful and finding out what was wrong with my car. It was all covered under Toyota warranty, so it didn't cost me anything. The only downside is that they didn't have the part in stock, so I have to come back.
jhennings
Dec 18, 2012
Well I would recommend this dealership because of my sales person Garria Toth. This is the 4th Toyota truck I have purchased from her. I have always been treated great and she always goes out of her way for me to have a positive experience with the dealership. My trucks are usually not on the lot and she has no problems finding what I want and getting it to me at an acceptable price. I also usually add a few accessories to my truck and Garria sees to it that the items I like are installed at the time of pick up. I love that. Garria is an asset to the dealership and I would not purchase another Toyota from anyone but her. In fact my father and his girlfriend have also bought vehicles from her because of the great service.
sheila#1
Dec 18, 2012
Chris was helpful, understanding and professional He found just what I was looking for. Recommending him to any friend looking for a good car experience.
KellyJones
Dec 17, 2012
Very friendly dealership. The staff was very professional, and very articulate. I found them to be very knowledgeable and willing to work with me. Great selection of cars, SUVs, trucks, and minivans.
Jcamry1203
Dec 17, 2012
My recent service visit was great. Kevin was the service professional helping me but everyone else was great as well. Everything this dealership does is top notch. If only all other dealerships could be like this one.
tundraguy1228
Dec 17, 2012
I brought my tundra in for its 25,000 mile service, the last free service. Kevin was very helpful and explained what my next service would be for 30,000 miles. I've had great experiences buying my truck at this dealership, and the service is just as good.
Walshy
Dec 16, 2012
Every one I dealt with was extremely helpful and professional. It was an excellent service visit and I will definitely recommend you to others and will use you in the future.
JAPCJP
Dec 16, 2012
I worked with Cathy Keohan. Couldn't have been more satisfied. She was very helpful, knowledgeable and pleasant to deal with. I stopped by to browse at new vehicles not really planning on buying a new car yet. Cathy came over introduced herself and wasn't pushy but very friendly and helpful. (my wife hates pushy salespeople)She could not have done enough for us in finding the perfect car with all theoptions I wanted. Always taking time to follow up with us to make sure we werehappy with everything. She was always available to answer all my questions no matter how small they were. A great experience and I will recommend Cathy to my friends, family and everyone looking to buy a car. A truly great experience. This employee and dealership goes above and beyond any dealer I have dealt with. Thanksand keep up the good work.Joe
rcc1952
Dec 15, 2012
I have purchased a new Sienna in Feb 2011 from Chris Wagner and found the experience completely different from my past twenty or so auto purchases. It seems like everyone at the dealership has their acts together and it shows. Sales, service and parts all genuinely seem interested in the customer. Because of that experience I decided to purchase a new Prius in November,2011. I dealt with Chris Wagner and again found him to be decent to deal with.I came back again last month to purchase a third vehicle from Chris. It turned out that my wife wanted to keep her Prius so badly that she did not want another new auto. Chris was very helpful but, I did not end up purchasing it or any vehicle at all. But it was not for his lack of trying. He constantly showed me the advantages of Toyota over other vehicles and I had to agree with him. Next time I am looking, I will contact him.
lucyfred
Dec 15, 2012
why i gave this rating was the not the experience with the salesperson but the finance person who never told me about the warranty of the truck I purchased and sold me another warranty that wasn't required....real slime ball...plus I never heard from the dealership back after buying the truck....I've purchased toyotas in the past 20 years and was always kept in touch with updates, specials, required maintenance etc...but not this dealership...took my $ and not a word
Jklein12
Dec 15, 2012
The service department is always excellent. On my last visit, I dealt with Kevin and he took care of my routine maintenance and my usual free car wash. You can't beat it!!
ldombroski
Dec 15, 2012
I absolutely loved dealing with cathy!! She helped us out a great deal and was very great to work with! I love dealing with toyota and I don't deal with any other car dealers around!
teebev
Dec 15, 2012
I've dealt with Toyota of Scranton, and Chris, two separate times now (two purchases). Chris is no nonsense, knowledgeable, and consultative in his approach. Chris does his job getting the business in the door; the service department does their job keeping the business in the door. I would highly recommend (and have) Toyota's products, this dealership, and Chris.
bevie50
Dec 15, 2012
We had a very positive experience. Cathy was friendly, helpful and very thoughtful with us during the entire process keeping what we wanted as her top priority. Would recommend Cathy and the dealership when looking to buy a car.
Christine Leone
Dec 15, 2012
We went to Toyota for a recall on my husbands vehicle we were looking around and asked Chris where the new rav 4s were and he showed us and took us for a test drive and he told us everything about the vehicle I already had rav4 2004 and loved the 2010 next thing you know we were signing on the dotted line Chris helped us every step of the way we feel like he was a great friend and still that way about him today whenever I bring the car in we always look to say hi to Chris he is great at his job and always greets us with a smile and always asked if he can help us if I plan I plan on buying a new vehicle I will buying it from Chris
ambere06
Dec 15, 2012
I brought my BMW in for a tire repair. Kevin was very helpful in getting my information into the computer and getting me out the door in under an hour. I would recommend Kevin and the dealership to everyone, even if they don't own a Toyota.
Judy Gorski
Dec 15, 2012
the salesman was very helpful because I was only looking to purchae a used truck. Carel explained to me what was available and I took the truck for a test driveand found that the truck met my needs. It was very nice doing business withthis dealership.
mszakal
Dec 14, 2012
I had a front end collision accident and the repair department kept me informed and were very easy to work with. I would recommend the auto body department to anyone who was looking for work done.
toddpeso
Dec 14, 2012
My experience with your dealership has been great. I worked with Jeff Mericle and am extremely impressed with his hard work and honesty. He personally drove me to an auction in the Pocono's to pick my vehicle. Jeff redefined the term going the extra mile. He new every detail about the vehicles I looked at. I have worked in sales for over 15 years and come away thoroughly impressed with Jeff an Toyota Scion of Scranton. I could not be more pleased.
rsk130
Dec 13, 2012
I received excellent service with no gimmicks or sales tactics. Sean got me into what I wanted and at the right price. I'm very happy with the sale.
Elizabeth1965
Dec 13, 2012
I am very happy with my new car that I purchased from Toyota of Scranton. Amanda went out of her way to find me the perfect vehicle. Everyone was very helpful. I'm glad I drove the extra 2 hours to get a great deal!
mcyank
Dec 13, 2012
My first time to look at a car was last year at the 0% interest. Was not offered this percentage,Joe Gatto the manager, was involved. ? when I have a credit score of 760. Credit union called for me that day and yes, that was what should have been offered!! Not to Me! Credit union said they had the same problem with another member. So,no car. Tried again 7 months later. Same thing. Screamed at in the showroom. Oh, I DID want a RAV4. I could have afforded at 0% interest. I have worked full time for 17 years with good pay, good credit, but alas, no Toyota. Now driving a Subaru. No problems. Easy sell, no pressure and easy to deal with. I also looked at Honda, same thing. Would have bought there also. Also Pollack in Wilkes Barre, Motor World. Shall I go on? Toyota of Scranton lost out due to greed of manager and sales. I know you get commission on the loan, so therefore I got offered 3% loan on cars that were offered at 0% to others. Qualified buyer? Well apparently EVERY OTHER dealership from Scranton to Hazleton thought so. I was a Toyota customer for years. This experience left me cold. I do tell others about my experience. You have lost out on sales to other Toyota dealerships because of it. Next time, get your act together.
jkearney432
Dec 13, 2012
Had a new Corolla in mind, but Jeff came up with the car that my fiance really wanted. Who knew? She loves the car and am happy with the treatment we have received at Scranton Toyota. So far.
nepahomes
Dec 12, 2012
Great place to buy a car. Never any pressure and always felt like my salesperson, Chris Wagner, actually cared. Purchased two cars from him and recommended him to several friends who purchased from him as well. All agree he is excellent at his job. Recently had body work done after my car was in an accident. Again, the service was top notch. Lisa kept me informed all through the process. She was extremely helpful and handled all the details of the insurance claim. Iplan to buy all my cars from this dealership.
erinrovin
Dec 12, 2012
Ang always goes out of his way to help us out and give us the best deal possible.We will always come back to Toyota for any future deals. James was also great!
djmorgan
Dec 12, 2012
Extremely pleased when dealing with Sean.... would recommend him to anyone and would buy off him again. He did a great job during the purchase of my car.
mjrbaseball
Dec 12, 2012
I was searching for a used car in a limited price range, and Mark Thomas at Toyota of Scranton came through. He found me a 1999 VW Jetta, which is absolutely perfect. I realize it is an older car sold "as is" with no warranty, but Mark and the Toyota of Scranton staff went out of their way to make sure the car was in the best condition possible before I drove it off the lot. This was perhaps the easiest and most pleasant automobile purchase I have ever made.
tgildea
Dec 12, 2012
When I first walked into Toyota of Scranton, I thought that I had already decided on buying a car from another dealership. But Jeff went above and beyond to change my mind and help find a really great car from Toyota of Scranton. I had a terrible experience with the other dealership I went to before going to Toyota of Scranton because their salesmen were unenthusiastic and annoying but Jeff was very upbeat and it was a pleasure doing business with him. Both my parents and I look forward to coming back again when we decide on our next car.
zite7
Dec 12, 2012
My sister just recently purchased a Toyota from Garria and has done nothing but talk about how well she was treated by her and the service department on her first visit. Since I was unhappy with the front wheel drive vehicle I had I decided to take a ride with my sister to take a look at the Toyota RAV4. After meeting Garria and seeing and test driving the car I decided to purchase the vehicle. From the time I entered the show room with my sister till the time I left Garria treated us with respect. She listened to what I wanted in a vehicle and helped me to choose the right one for me.As well I had to return the next day to finish up some business from the day before and again found her to be very helpful and answered any questions I had about my new car with professionalism and friendly service. I would highly recommend her to any of my friends looking to purchase a new vehicle.
bayliner
Dec 12, 2012
No matter who I ever dealt with they were very friendly and informative.Service department is excellent. owners dinner night was infoirmative good food nice company
Mzbosskakes
Dec 12, 2012
My experience with the dealership beginning with the online consultation with Tanya Lucas. Setting me up wit a visit to the dealership to then meeting Chris Wagner who did everything in his power to work with me and get me the best deal available.. The dealership itself was very personable, everyone was incredibly helpful! Good job Toyota of scion Scranton!,
heidivandeutsch
Dec 12, 2012
Chris was amazingly patient and helpful not the least bit pushy. He helped us by walking us through it each step of the way. What a gem he is I tell everyone go toyota of Scranton and Ask for Chris Wagner kind honest fair a special person.
Carolinaeyeguy14
Dec 12, 2012
I worked with Mark Paczewski and not only was he professional but he was the most knowledgeable car guy I have ever worked with. He had a total understanding of the fact that I was there to make a big purchase. He was honest and thorough. He made the whole process efficient and seamless. My entire experience was enjoyable and I'm thankful I had Mark there to help me. I would highly recommend the dealership and Mark. Thank you!Rick Seaver
cmmarcin
Dec 12, 2012
I had to wait around a few times but other than that my experience was good. The staff is outgoing and friendly. I would recommend Toyota to my friends and family.
Jcd7243
Dec 12, 2012
Cathy treated me so well. This was my first car purchase and you all made it a great experience! I could not be any happier with my decision..I would buy again..Thank you!
Mikesnyder
Dec 12, 2012
Chris Wagner was a pleasure to deal with no pressure very patient. Explained everything. Let us take our time and test drove several vehicles before we decided on the Camry. Will definitely be back to see Chris. Also my dealings with the service department are second to none. Thanks Again!!!! Mike Snyder
Sedwards456
Dec 12, 2012
Salesman was extremely helpful and knowledgable!! The price for the Toyota camry was very reasonable and affordable! I will recommend him to my friends and family.
Mfarrell2000
Dec 12, 2012
Sean was great. Not pushy. Asked us questions and made sure our purchases was the best fit. Worked hard on a fair price. We are very happy with Sean and the dealership.
gary603
Dec 12, 2012
I bought a certified 2010 Tacoma. Staff was very knowledgable and friendly. I had a great experience. This truck is so much better in the snow than my Chevy pick up was.
charleneo
Dec 11, 2012
We were very pleased with the sales staff at this dealership. She was attentive, helpful, patient and very pleasant with whom to discuss options. She exceeded our expectations and went beyond the call of duty to get us the car we wanted in a very timely fashion. The finance person was also very helpful, he was knowledgeable and courtious.
goligga
Dec 11, 2012
Alissa helped me so much when I was shopping for a vehicle. I wanted an SUV or truck but did not know which model was best suited for me. Alissa took a copious amount of time helping me choose a vehicle . After test driving many models and comparing then I chose a beautiful Toyota Highlander! Alissa spent so much time making sure I made an informed decision .
Marspenny
Dec 11, 2012
After meeting Joe we stopped shopping and purchased our new Tacoma from Scranton Toyota. Joe is a great asset to your sales staff. Thanks Joe!
bogaczyk
Dec 11, 2012
First service visit--easy. Team was ready for me. The waiting area allowed me to work online and get breakfast at the in dealership Dunkin' Donuts. Very comfortable and quiet and I didn't miss any work time.
cparki01
Dec 11, 2012
Excellent experience. James was extremely helpful. Very knowledgable and informative. I love the vehicle. Sales staff was awesome. Look forward to buying from you again in the future.
davegervasi
Dec 11, 2012
I did my homework before going to the dealership and Billy Mulligan was very professional and courteous. It was a no nonsense experience. That was very much appreciated.
Scott Siegler
Dec 11, 2012
Our salesman Jeff Mericle was very knowledgable and took the time to explain all aspects of the sale. Very satisfied. Will definitely purchase my next Toyota from Jeff.
mlennox
Dec 11, 2012
This dealership was very professional and courteous. Joe Mercado was a great help to finding me a car that suited my needs within my price range. He was very friendly and helpful.
cfm112
Dec 11, 2012
Great experience, Sales Professional Sean Fisher was outstanding to work with. He was very knowledgeable of the vehicles and services the dealership provides. Merry Christmas
mrkcruc
Dec 11, 2012
It is more then just purchasing a vehicle, you feel that you became part of a "family" /"club". The price of the vehicle was what I expected from researching the range that is appropriate for the options chosen. Also, they were honest with what I would be receiving for my trade-in (based on the age,17 yrs) before they even looked at the car.
kezia3360
Dec 11, 2012
I was very fortunate to receive a very high recommendation of Chris Wagner and the overall service at Scranton Toyota from a gentleman that had just purchased a car from this Scranton dealership. Without a doubt I was extremely impressed with the salesmanship, patience and friendliness of Chris Wagner and I will gladly recommend him and Scranton Toyota to my family and friends. Also when my 3 year lease expires, I'll be making another appointment with Chris Wagner for my third Toyota. Sincerely, Lillian K. Smith
paul.wogen
Dec 10, 2012
I didn't know I was going to buy the Prius V that day but Chris seemed to just sense that the car I selected was the one that would make me most satisfied of all the cars at the dealership. And now two months later I'm sure he was right. Because when I make a purchase I usually take much time because I want to make sure I'm not overlooking a more desirable item. And I was there shopping for about six hours. And I was happy enough with the way the dollars came down to a deal I was proud to say we came to. And Chris then sent me over to Angelo when I thought I was going to drive away when I came back to pick up the car and again Angelo took the time needed to give me the warranty and toyota care deal that was the protection I wanted to have so I would have peace of mind. And then there was a third gentleman Chris asked to help me to set up my Entune features. I think he was either Rich Or Rick and he stuck with it to get it all working right. Thanks again guys.
khduricko
Dec 10, 2012
As soon as I pulled into the lot, I was greeted by Joe Mercado. He asked what I was interested in and immediately showed me several cars within my price range. He made sure I test drived the vehicle and showed me all the "bells and whistles". I really liked the car and then he proceded to go thru the financing options, etc. I would recommend Toyota to my friends without a double.
dmflaim
Dec 10, 2012
Carl was a great person to deal with and definately helped in my decision on where to purchase my new truck. He was extremely knowledgeable and courteous and was able to get me the best price I could find anywhere. I would not hesitate to purchase another vehicle from this dealership.
Dmmiller2000
Dec 10, 2012
I went to the dealership, just to look and then met Joe. He made me feel very excited about getting something that fit my wants and needs. Joe was all over helping me decide. I am very happy with my certified used rav 4. I would definitely recommend Joe and Scranton Toyota.
marla.brown.18
Dec 10, 2012
Was very happy with the service I received when I bought the car. Helped to have someone who cared about what was important to me and not about just selling a vehicle for commission.
jhughes333
Dec 10, 2012
The service and sales were very professional matter and they made me and my family feel so comfortable. No pressuring just helping me find the car I wanted.
lf129
Dec 9, 2012
Cathy was very helpful and knowledgeable with the vehicle I was interested in. She made purchasing a vehicle a pleasant experience. She has called several times to check in with me and make sure I am happy with my purchase. I recommend Cathy to everyone who is looking to purchase a car. I was looking for a car that would be practical for my business and she was exceptionally patient and found the perfect vehicle for me. The service is very kind and professional every time I deal with Toyota Scion of Scranton.
zambler
Dec 9, 2012
I was in a 2010 Yaris from Toyota Scion from a few years earlier, I found myself browsing the website looking at cars, thinking of upgrading to a better model. Tanya reached out to me immediately from online. She was informative and knowledgeable, she invited me in to see the inventory. She matched me up with Garria. I stopped in and unfortunately on my first visit in, I was unable to make a purchase based on what was available (regarding monthly payments). My concern was my credit rating and my payments. (i had some unfortunate times which affected my credit and I already had a manageable payment on my yaris). Garria said she would keep her eye out and keep in touch. (I've heard that before, without much hope for followup). But being pleasantly suprised, I was contacted again by Garria, letting me know about a special zero percent promotion. She was supportive about my concerns, but knew I wanted to upgrade, she suggested I let toyota check out my credit status. I was approved!!! , I came in 1-2 days later, selected a new corolla and I couldn't be happier - the car is awesome!!! If Tanya had not made that initial contact, I would not be driving around in my Corolla. She was pleasant and professional. Garria was keen in staying aware of my needs and contacting me when your promotion matched my needs.Kudos to your management in acquiring and keeping great staff!!!
Timmy148
Dec 9, 2012
I had a great experience at Toyota of Scranton. Billy and Amanda were great! I did not feel pressured at all. I will recommend this to anyone looking for a great deal.
Jill62505
Dec 9, 2012
I would recommend this dealership and Cathy to anyone. Everyone was very nice. Cathy was very helpful and got us the car we wanted. THANK YOU CATHY!!!!:)
11 taco
Dec 8, 2012
Very friendly dealership great experience zero problems would recommend to anyone. Was taken care of promptly upon entering and tons of vehicles in stock to choose from
rudy.mantis
Dec 8, 2012
I used to be a Ford guy. From a long Ford family. Purchased my Tundra from Cathy. I have to say, that this is the first time buying a vehicle with No remorse. Cathy was always available, accommodating, and informative. Cathy even called to inform me of the Endeavor Challenge, which was Fantastic. Not only will we be buying a Prius from her in the next few months, we don't see ourselves ever buying anything but a Toyota in the future. Great job. Great dealer. Great dealership. Keep up the good work.
joereidy1111
Dec 8, 2012
i worked with cathy, she was so nice. I liked the deal i got. Cathy and the dealership was so helpful.I would buy a car at this dealership in a heart beat.
priusc2012
Dec 8, 2012
We had a great experience buying our first new car from Toyota of Scranton. We contacted the internet sales department to get a price quote on a car that we were interested in. That car had already been sold, but we worked with Sue and Taryn via email to get exactly the car we wanted at a great price. They answered all of our questions promptly and there was never any pressure. We had no idea buying a car could be so easy and stress free!
newton1
Dec 7, 2012
Billy went out of his way to help us. He really cares about his customers and we felt extremely comfortable and would recommend the dealership to anyone.
fredthomas510
Dec 7, 2012
Good experience. Fair pricing. Fast service. Joe was very knowledgeable about the product. All team members were willing to work with us to complete the deal. All seemed to have the customer as their number one priority.
ED KACZOR
Dec 7, 2012
GOT GREAT SERVICE AND PRICE ON MY TRADE VERY FRIENDLY SALES STAFF AND THE DEAL WAS QUICK. WOULD RECOMMEND TO A FRIEND AND WOULD GO BACK IN THE FUTURE. ALSO MADE MY WIFE VERY HAPPY WITH A NEW VAN.
nlundvall
Dec 7, 2012
My experience with Toyota of Scranton has always been very good, I have no complaints. We have bought three cars and this was the fourth and had a pleasant buying experience each time.
gigimir
Dec 7, 2012
Taryn Burns was professional and also very friendly. She could answer every question that I had. When I picked the car she even downloaded my contacts to the Audio system. I had a very good buying experience!
flabbyabbey2
Dec 7, 2012
Jeff had a rental and the paperwork ready for my husband an hour after I called and told him of the collision. The car was no cleaned inside when I picked it up and that was disappointing but I guess they were really busy at that particular time/
fred.snyder.336
Dec 7, 2012
As far as my experience I had the greatest of experiences of the many new car buying experience that I have completed in my life. This is most true because of the professionalism of Taryn and Tonya. They were great and should be seen as a huge asset to the organization.
Billie Smith
Dec 7, 2012
I have walked into dealerships where the salesmen have paid no attention to me or were very indifferent to me & in a hurry to be done with me. This was not the case at Toyota of Scranton. My salesman, George, was friendly and attentive and listened to my needs right from the beginning. I hadn't meant to buy a Prius, but George convinced me that it was the car for me, and I think he was right. He & the finance specialist spent almost 2 hours with me that first day, and although I had not planned to actually purchase a car that day (I had just begun my search), they had me sold. Another customer stopped in to ask George something, and he praised George & the dealership to me, and I would, and have already, done the same. Even Mary Jo Preno, who I didn't know but exchanged a few words with in the ladies' room, was incredibly friendly, and everyone there that I've had contact with since has been the same. I feel very confident about my car choice and the dealership. I trust that it will do right by me, and that trust is very important. I also like the ToyotaCare, of course, and the year's warranty on the tires. I know that I can get answers to questions I have via the phone, as I've tried that, too. I can't say enough to recommend Toyota of Scranton. I can't see how anyone could go wrong. I'm glad I have my Prius, and I am glad that the dealership is there for me.
debra paciotti
Dec 6, 2012
this dealership has a friendly no pressure atmosphere. The sale team was a pleasure to work with. If I was to buy another Toyota I would go back to this dealership.
kevincucura
Dec 6, 2012
I was very pleased with the timing of the financing and the time of the delivery. Garria was very infomative and took time to show me all the features on my new 2012 Camry SE. She also took the time to help me setup my entune account for my radio system. I would recommend her and the dealership to fellow family, friends and co-workers.
nicole.tremolini
Dec 5, 2012
All staff members from sales and finance were very personable and helpful. They made me feel good and confident in my purchase of a new Scion
mandipalazzo
Dec 4, 2012
After speaking with Jenna multiple times online as she tried to help my husband and I find a used car that would fit our needs we decided to make the trip to the showroom as she suggested, and we are so glad we did. We met with George when we got there and he was AWESOME!!!! He told us "whats up" and didnt try sugar coating things like most salesman. He was real and genuine and worked with us for hours till we got to a price my husband and I were comfortable with. Instead of making payments on a used car George was able to take my lease back early and lease both my husband and I two brand new Corollas for only a few more dollars a month than would have been a used car. We've dealt with three different salesman at Toyota of Scranton but will never deal with a fourth...third times a charm....George is our man...thanks George and thanks Jenna for pointing us in the right direction :)
msolsman
Dec 4, 2012
Garria Toth took as much time as I needed to investigate each model that might be a possibility for me. She was knowledgable, helpful, friendly, patient, respectful and professional. I feel confident that I made the right vehicle decision because she took the time to listen and not just make a sale. I wanted a service dealership close to home, and a sales advisor that I could trust. Garria is the epitome of the car salesperson with whom anyone would want to interact. This was a painless, top-notch experience!
sharon.strackbeinbielovitz
Dec 3, 2012
I bought my second brand new 4Runner Nov. 2008, this purchase from made from Garria Toth, I found dealing with Garria much more comfortable than any other car buying experience, I did not feel rushed or pressured in any way, I felt that she wanted to help me purchase the vehicle that best fit my needs.
tturner71
Dec 3, 2012
We purchased a used Toyota Tundra from Toyota Scranton a couple of years ago and had the pleasure of working with Garria. She made sure that we were fully aware of any and all aspects of the truck and showed us all of the features that it had.We recently made a trip to Toyota Scranton again to look at another used vehicle. It wasn't for us and Garria never tried to pressure us into buying that vehicle or any other one. She is interested in making her customers happy and has promised to give us a call if anything else we might like comes in.
TIMRAFFERTY20012
Dec 3, 2012
I bought a 2009 Toyota Tacoma from Garria Toth, I've been very pleased and would and do recommend Garria and Toyota Of Scranton to anyone.
psuzs
Dec 3, 2012
I not only had the pleasure of purchasing a new Toyota from Garria, but I have also had the pleasure of seeing her work with many other customers. One of her best qualities is the way she is able to "read" a customer. She is then able to tend to our needs (& wants) in a patient, knowledgeable & professional manner.
sarah83
Dec 3, 2012
Garria offered superior customer service. She was knowledgable, warm and excellent to work with. I would absolutely recommend her to anyone looking to purchase a Toyota or Scion.
HOWARDLYNNE
Dec 2, 2012
My wife and I had a very positive experience with Garria and the entire staff with whom we interfaced when we shopped and then ultimately decided to purchase a Toyota Highlander from Toyota Scion of Scranton; we were treated with the ultimate of professionalism throughout our negotiations and the final selection process. Garria knew the product and LISTENED to what my wife and I were saying and Garria's input was therefore directed at what we were interested in. Customer service is obviously a key element of this dealership's business model.We were impressed...happy with our purchase...and look forward to a continuing relationship with Garria and the dealership. From our point of view, they have their act together!Sincerely,Howard and Lynne Hopson
Thanks Again
Dec 1, 2012
I just purchased a new vehicle from Toyota of Scranton last weekend and I was very impressed by the staff. Everyone went out of there way to make me feel comfortable and relaxed. I cannot wait for my first service appointment, looking forward to have some Dunkin Donuts!
Tacoma107
Dec 1, 2012
I recently purchased a new Tacoma through the Internet. I was surprised at how fast Amanda responded. She was very helpful. She then set an appointment for me to come in and meet with James. He was very courteous and helped me find the perfect vehicle. I was very impressed with the facility and staff at Toyota of Scranton. Will definately recommend to anyone looking for a vehicle. Great Job James and Amanda!
jen lavery
Nov 30, 2012
We did purchase a 2012 Toyota Yaris. We had to have a new car brought in and we are mostly pleased with the purchase. We do believe that the quality and styling of the 2012 Yaris is not as nice as the 2010 model we also own. We were not totally happy with some additions that were made to the the base model Yaris by the other dealer. We would recommend that before a car is aquired for a customer (if it does not meet all of the specifications of that customer) that the sales people should call and ask before taking the time to move the vehicle. We asked for the addition of mud guards and the model that we ordered only has rear ones. The information and pricing for this accessory was confusing and inaccurate. The installation of the mud guards needed to be adjusted. Also additional keys were purchased and knowledge of the pricing and type of key for the model we purchased was confused and inaccurate. It seems to us that details of the car model were not known by the salesperson and the information was not readily available to her. Upon futher inspection of the vehicle once it was home we noticed that the service department did not inspect the fluid levels and there was a bees nest under the hood. It looks like no one at Scranton Toyota really looked under the hood of the vehicle prior to our purchase. We would have preferred to have more contact and and accuracy. The salesperson was very friendly and treated us well.
carole.chapple.3
Nov 30, 2012
All personnel were very knowledgable and courteous. Buying experience was very pleasant with no pressure. All questions and concerns were immediatly addressed in a positive fashion. Will defifitely return for service and any subsequent purchases.Wonderful overall experience.
lynnehopson
Nov 30, 2012
We went to four area dealerships while searching for a new vehicle. Toyota Scion of Scranton answered our internet request promptly and followed up with outstanding communication, service and competitive pricing.
wtrust
Nov 30, 2012
I contacted them on the web for travel convenience. They had the choices I wanted and they were available when I visited. Price was good so I chose not to shop around because of the ease, convenience and courtesy
John Trykowski
Nov 30, 2012
Dealing with Joe was a very good experience. He was very knowlageable about everything I asked and especially about the car that I wanted to purchase. I had to cancel so many time to pick up my new car, and Joe worked with me at every turn. I am from Staten Island, New York, and I would come up here again to purchase a new car.
akuffa
Nov 30, 2012
Friendly, easy-going, no pressure to make a sale. Great service department, comfortable waiting lounge, and Dunkin Donuts available. Staff is most interested in trying to make the buyer happy with their purchase and satisfied with service.
hockeymom550
Nov 29, 2012
I recently called your dealership inquiring about a RAV 4 and was thoroughly pleased with my experience. Everyone that I dealt with was friendly and helpful. I never felt pressured during the process and was surprised by how easy the experience was. I wound up purchasing the vehicle and would highly recommend Scranton Toyota to anyone looking to purchase a car.
bkandel
Nov 29, 2012
I have been looking at Toyota FJ Cruisers for several years and saw a white 2011 certified used one on the internet at your dealership. Via the internet, I asked for an appointment. Within hours I got a response via the internet and phone. I made the appointment, but got held up at work and did not go to the dealership on time. There was a polite message on my phone and I was asked to make another appointment. When I arrived, the Cruiser was near the front door waiting for me. I went inside and I mentioned my name and they said Taryn was my sales person. I met Taryn and she was friendly, knew all the details about the car and had my trade priced fairly. She had me sold. Toyota's certified used car warranty and interest rate took all worries away from buying a used vehicle. It was a pleasure dealing with Toyota of Scranton.
m.f.sledzinski
Nov 29, 2012
Three days after buying my car, I ran over a stick and had a slow leak in my tire. I called Toyota and got Jenna who was able to get me an appointment and have me on my way in no time! I was so thankful for Jenna to be there in my great time of need and for being a great representation of a Toyota employee!
hanfordm
Nov 29, 2012
We initially tryed to deal locally but was not given a fair trade in allowance. When I started shopping around I found that Toyota of Scranton also had the car we were interested in. I contacted them via the internet first and then was contacted by Taryn Burns. It was a hassle free quick experience from there. Taryn and Toyota of Scranton did everything they said they would do. It was definately worth the 200 mile round trip for us. Thank you Taryn and Toyota of Scranton!!!Mark and Deb HanfordNichols, NY
rmead0151
Nov 29, 2012
I found the staff that helped me to be very knowledgable and professional. The overall feeling was that of friendliness. A very enjoyable atmosphere. Jenna and Jeff made us feel comfortable and welocomed.
CrazyCorolla
Nov 29, 2012
I am very happy with my New 2013 Corolla S from Toyota of Scranton. I had the pleasure of working with Amanda and Garria and I was very impressed with the dealership. Garria took the time to explain everything about the car to me. I will definitely recommend this dealership as well as Garria and Amanda to anyone looking to purchase a vehicle!
Safetyg
Nov 28, 2012
I initially stopped at another local Toyota dealership but when I was totally ignored b their sales staff and the selection of new trucks they offered was embarrassing. When I arrived at Toyota of Scranton, my jaw dropped at the sheer number of trucks on display. I was hell bent on buying a new truck and Chris Wagner was determined to give me what I was looking for. I was elated to find the Tacoma Limited that had everything I wanted. I love my new 2013 Toyota Tacome Limited.
chic123
Nov 28, 2012
I had a great experience while looking for a new car. Staff was friendly and courteous. They were very helpful with answering all of my questions.
Minkas12
Nov 28, 2012
I came to Toyota of Scranton after I had arranged a test drive of A Ford fusion Hybrid. When I got to the Dealer at the appointment time, No one knew I was coming and they had no Hybrid Fusons! No such Problem at Toyota of Scranton. Amanda arranged the test drive and when I got there the car was parked out front and Jeff was ready to go. On the test drive he explained everything about the car to me and then at his desk, he explained everythng about the deal. Jeff was not high pressure at all and I appreciated his help in making the choices I had to. I took an extra business card of his to give to refer hm to someone else. Thanks for everything!
Jpru
Nov 28, 2012
I found Jenna Sledzinski and Jeff Mericle to be both very professional, quick to respond to my phone calls, texts, and emails. I never felt pressured to make a purchase. They were both informative about the car and financing available to me. They represent the dealership in the highest possible fashion. I would recommend jJeff, Jenna, and Toyota of Scranton.
WM Blackie
Nov 27, 2012
Made the new car purchase experience great and hassle free. The employees were attentive to my wants and I just had to tell them what I wanted. The price negotiations went smoothly and quickly. I was definitely satisfied and will return when it is time to get my next car!
ferria2
Nov 26, 2012
I came into the store knowing I was interested in a used Corolla and that I needed to leave with a car that day. My mother and I contacted the store before we came in and Taryn Burns responded to let us know about the used Corollas in stock, which was very helpful. When we came in to look at the vehicles, Taryn was very nice and helpful. She wasn't too pushy but was willing to show us what we wanted and suggested other cars that may fit my needs. She explained all the features of the cars and was helpful in making a deal with us. We visited a few other dealerships that day but came back to buy the used Corolla from Taryn. We knew that car was the best deal and exactly what I was looking for.
AlenaG
Nov 25, 2012
I had such a pleasant experience with the purchase of my Toyota. Thank you for all the extra help from Doug and Garria. These two employees really went "above and beyond". I appreciate the superb service!
lisa.fratarcangelistevenson
Nov 25, 2012
We have purchases three Toyota's from this dealership over the past four years. Everyone we have ever dealt with has always been very friendly, helpful and professional.
Red peppers
Nov 24, 2012
Everyone was very professional and certainly knew their job. I got a great deal on a much newer car than I thought I would end up with.
Rguerriere
Nov 24, 2012
My experience was beyond expectation. They were professional, knowledgable, friendly and I felt that they truly cared. I have recommended the dealership to my family and friends. Thank you!
nrgilpin
Nov 24, 2012
I didn't have service work done. I came in to buy a Sienna. At my request, George showed me a used one but the price difference was a consideration in buying the new one. The 0% financing was also a big factor in making this purchase. George was very knowledgeable and easy to talk to. He has a lot of patience evidenced by his answering my myriad questions. Mr Morrissey was very thorough in his explanation of the financing and warranty details. I deemed these staff members to be very trustworthy and professional. No flim-flammery here. I highly recommend this dealership.PS: I like the Sienna!!
beckiemarion
Nov 23, 2012
Jenna Sledzinski was very professional and was able to work with both me and father to purchase me new vicheal and had alot patients! She was great to work with! I would recommand everyone to go to Toyota!
Gator162
Nov 1, 2012
This will be our third new vehicle and extremely pleased with Chris Wagner our salesperson. He is one of the many reasons I will go there . He is not pushy and goes above and beyond to help you get in a vehicle of your choice. Chris seems to be a honest and trustworthy salesperson. I would and do recommend him over all sales people there.
cosmoamen
Oct 15, 2012
Sales and management staff display professionalism. They will work with you to get you in the vehicle you are looking for and can afford. I've leased from this dealership and their service department provides excellent service.
tcmat
Oct 8, 2012
1st routine 5K service on the 2012 RAV4 (used the online appt maker; terrific!); excellent handling as always, and when I missed the PA page (kibitzing with other staff that are more like friends now) that the car was done, Matt rang my cellphone to let me know the car was finished and washed. Got home to find a reminder call from Sue making sure I knoew I was due for the 5K service...how much better can this facility get?
BrianDBecker
Sep 25, 2012
Had a run flat tire blow out on a Sunday evening. I was from out of town and travelling with three small children. My car was towed to Toyota of Scranton and left in the 3rd parking spot directly outside the service garage doors. I got a hotel room for the night and then left a message for the service department so hopefully they could work on it first thing in the morning. The next morning, I called after 8AM to make sure someone got the message. Though the answering service was turned off, nobody answered the phone. It took two additional calls to get someone and at that point they could not confirm the message, but transfered me to Matt. He said he would look into it and call me "right back". When I hadn't heard anything in a half hour I called back. Matt then told me he "walked the entire property" and could not find my car. So now I'm thinking my car has been stolen and Matt decided not to call and tell me. I pressed to have him be sure and told him it was directly outside the garage doors. He put me on hold and came back shortly and told me it was there and "they must have moved it". When I strolled back to the dealership and my car was sitting in the same exact spot the tow truck driver left it, I realized Matt must either be a liar or stupid. I was told I couple of times that it would be looked at shortly, but I witnessed between 10-15 cars drive directly into the garage for their service to start. I was tempted to ask for my keys and do the same. I realized they were busy (more on that later) and people had appointments, but anyone with a family, or a hint of common consideration, would not have made an out-of-towner with small children wait longer than necessary and probably even would have gone the extra mile to get them on their way. The only person who was friendly was the shuttle driver who drove me back to the hotel so I could take diapers back for my son. He told me the service department was busy because "they always overbook the morning" and more so that day because they were having a dealer meeting there and wanted to look extra busy. I was there for four hours to get one tire replaced. I believe you can have a good experience stemming from a bad situation. This definitely was not one of those times. This is exactly the sort of service that drives car owners to the local mechanic once the warranty expires.
edward.rutkowski.71
Aug 30, 2012
Employees were very helpful. There was no pressure to buy. The dealership was clean. The had the vehicle I wanted, and all the options were explained. Overall purchasing my vehicle was a good experience.
joe.ceresko
Aug 27, 2012
Dealership was great to work with. Person behind counter was kind and very professional. Service manager answered all my questions. Work was done correctly 1st time.
nepabenfer
Aug 26, 2012
Chris Wagner was very knowledgable and a pleasure to deal with. The 2012 Avalon that we wanted was not available on the lot but Chris had no problem locating just the right car. When we showed up to pick up the new car we were very please with its overall apperence.The administative portion of the purchase was made with Chris Kaczor. Chris is very knowledgeable in his area of work and was a pleasure to work with. Scranton Toyota has a clean, friendly, and relaxed atmosphere.
beckfam9
Aug 25, 2012
We have been very happy so far with our purchase and service regarding this dealership and would recommend this place to anyone. It is very convenient for us to get to also.
linneman1943
Aug 25, 2012
I have been to Toyota Scion of Scranton now several times.Everyone involved in my visits have been vey polite and I will be back any time I need servicing on my 2010 Corolla.
mjharvey
Aug 22, 2012
Our 2003 Toyota Tacoma Prerunner had its original battery in it. We contacted Toyota to buy a new battery and a tune up. Once the service was begun, it was recommended that we also have throttle work done. Made sense. Agreed to do so. We were greeted and assisted by at least 6 different staff members. Cannot remember who each one was! They greeted us at the service garage's open door and welcomed us and our 2 Australian shepherd dogs into the check-in area and waiting room. We got to watch the Olympics on a large screen tv as well as visit with other customers who love dogs! They and we chatted. A floor cleaner gave us a paper towel on which to set our dogs' water bowl (upon our request), so that we would not mar the beautiful wooden floor. So many of the staff were kind and polite to us and to our pets! We had a great time there! The work took approx. one hour. We now have confidence that our truck's battery will not die on us. The new tune up should improve our gas mileage. Toyota Scion could not have treated us more nicely or efficiently. Bravo to them! In a previous year, Toyota Scion bought back our 1998 Toyota Tacoma Pick Up truck. We are grateful that Toyota has stood behind its products. Our neighbor has a Chrysler Jeep. The design of its frame has led to premature frame rust in its corners. Chrysler is NOT standing behind this specific Jeep, so our neighbor, tho' he has only 30K miles on his Jeep (a 2006?), now has a "worthless" vehicle, as far as used cars go. He had to order, pay for, and have replaced the parts that have rusted out. He wishes that HE had bought a Toyota instead. Why is Jeep not plastered all over the national news re: this issue?
JPaciotti9
Aug 15, 2012
Very nice guy. Explains everything for you to understand. Will go out of his way to help with anything. very friendly and well spoken. all around great salesman/person.
Devine746
Aug 5, 2012
I waited two hours for a state inspection because no one told me information was needed. I went to the service desk and then was informed. That isn't great service. I will try Williams Toyota next time.
m_sledz
Aug 4, 2012
My journey for a new car started months ago...but finding something nice that I could afford was a struggle. Taryn helped me find an affordable car that I LOVE! I came in on a saturday morning to test drive a 2011 Camry SE and was sold at first sight. Taryn went for the test drive with me & was very knowledgeable about the vehicle and extremely professional. Before my visit to the dealership I had a concern about the car-fax report stating "light front end damage". To my surprise, Taryn had already taken the time to research the issue and found that it was backed into in a parking lot--no major damage. I was so pleased with Taryns professionalism & with the quality of the vehicle I purchased. Toyota Scion of Scranton is THE place to go for all of your car buying needs, and Taryn is THE car saleswoman to work with. This is an A+ dealership with A++ staff. I recommend everyone to make use of their services & I will be back when it is time for my next purchase. Thank you Taryn & Toyota Scion of Scranton!!!
maryb64
Aug 3, 2012
First it took two appointments to find out what was wrong with the car, then they never told me the parts had arrived, then they tell me a part that was installed in a recall earlier this year is defective as well and I have to come back. I feel like I've spent my summer trying to get this car fixed. You would think they would have a part that was recalled on hand.
Mkeisling
Aug 2, 2012
My experience was wonderful. Cathy took the time to explain all my options. I came in looking for a used vehicle and ended up leasing a new vehicle. I would recommend Cathy to all my friends and family. I will definitely deal with Cathy for future business. A completely enjoyable experience without high pressure sales tactics.
tcmat
Jul 24, 2012
One visit on 14 July 2012 for the 15K service, then back on the 21st (by my choice) to get 4 new tires. The 15K service went exactly (smoothly) as expected - Russ gave me some tire options on the 14th, and his knowledge and recommendation matched my online research perfectly. The tire mounting was done extremely quickly, and the price deal with 4-wheel alignment and nitrogen fill/road hazard plan was very competitive. Yet another "no worries" service experience, with continued confidence in this staff and facility.
bjaczynski
Jul 24, 2012
We have been customers since the 1970"s. It was Richard's Toyota at that time.We are very happy with the new ownership as well, Scranton Toyota.Any problem or concern is always solved either by a phone call or by stopping by the dealership.
14 Toyotas
Jul 23, 2012
I recommend TOS for your service needs. I travel from West Nanticoke to get this kind of service.In fact, I purchased my Tacoma from them. They make you feel like part of the family.I'll be bringing my other Toyota up next month for service.
mmich
Jul 13, 2012
I brought my new car at Toyota/Scion of Scranton early in 2012 and, in June, I brought it in for its first service. I live in another state but have relatives in the Scranton area. I found Toyota of Scranton to have the best service facility I have ever visited. The service was excellent and I appeciated the amenties offered in the waiting area. Keep up the good work.Mike M.
spencer291
Jul 11, 2012
had a flat tire. went to service area. have tire replacement contract. met with service person he got right on it and had the tire replaced with a new one,time involved was minimal. great service. well satisfied
Casper87
Jul 11, 2012
I ordered a part on-line and made my appointment for my 5,000 service visit. Both were done at the same time. No wait as I pulled my Van into the garage and spoke with an associate. She gave me complete details on my visit. The wait was very reasonable and paying and picking up my vehicle was very nice.
coolos
Jul 7, 2012
chris was really frieandly and he knew exaclly was he was doing. didnt need to ask anybody for any answers he showed me where everything was and expleined everything so clearly and showed me around the toyota for any services i needed when i need to service the car. thanks chris wagner for a great expirience
Jakhuynh81
Jul 6, 2012
I'm very please with the service at this dealership especially the salesperson there. She was helping me from A to Z til I fully understand everything.
manntiger
Jul 5, 2012
I HAD A PROBLEM WITH MY WHEELS. THE PAINT STARTED TO PEEL AGAIN OFF THE WHEELS. GUS TOOK CARE OF MY PROBLEM BY OFFERING ME A SATISFYING COMPROMISE.
Sirarmand
Jun 29, 2012
Amazing dealership. As old as I am and all the cars I've bought, this dealership shines. The staff are friendly, informative and highly knowledgable. A pleasure to sit in the waiting area drink a cup of coffee and watch television. Too bad other dealerships don't make you feel you're waiting for service on a Bently
mcdonald105
Jun 13, 2012
We purchased a Toyota Corolla in April 2011. This was our first brand new car purchase in 15 years! When we were ready for an additional new car this past April, we returned to Toyota of Scranton and Chris Wagner. We felt we had been treated very fairly on our first purchase and wanted to deal with Chris again. Chris and the entire team at the Scranton Dealership worked to make our new car experience very customer friendly. They seem to realize the investment you as the owner are making in their product and they take great pride in presenting you with the full package. There were many choices on the lot, but we ended up wanting a Rav 4 that Chris had to do a dealer exchange for. This was all done promptly. The finance package was put together and the signing was smooth and efficient. We have experienced Toyota service with our Corolla and know that the service dept is efficient and well run. All in all we have had 2 very positive experiences with Toyota of Scranton and most especially with Chris Wagner!
AJMasucci
Jun 13, 2012
I travel all the way up from the Philadelphia area to have my car serviced here. The level of care and service I receive is fantastic. I HIGHLY recommend this dealership for the friendliness of the staff, the level of care my car receives and the appearance of their showroom and facility. Well done on all fronts.
jackd
Jun 13, 2012
Upon reviewing Honda, Ford and Toyota cross overs, we chose to visit Toyota first.We called and after talking with Andy Noone, Sales rep, we were invited to look and test drive the Rav 4. After spending an hour or so with Andy my wife I decided not to look any further. We are first time owners of a Toyota and were sold on the Toyota Care and how professional Andy and other staff members treated us while we inquired on the vehicle. I realize it's only 5 weeks but we are very happy and pleased with our new Rave 4. Thanks to all and especially Mary Jo Preno for a delightful follow up phone call, your staff could not be nicer. Jack & Pat DeLeo
jazson2
Jun 13, 2012
Just had my prius serviced twice in less than a month.Both times the staff had me in and out in record time with things done right.I have more than one vechicle and taken it to other service centers and am lucky if it was fixed in two visits . Good job Toyota Scion of Scranton
mscuriousity
Jun 12, 2012
I had a very good experience buying my new Rav4. Taryn was very knowledgeable and friendly which put me at ease. I recently had my vehicle serviced at the 6 month interval and was pleasantly surprised how quick I was able to get in. The wait time was short.Very pleased with Toyota Scion of Scranton.
ajgrant
Jun 12, 2012
From the first visit with Garria up until our first maintainance check with Rick, we have felt very secure with our choice of the Camry. Both were very cordial and experienced in their positions, and I will definately recommeend Toyota of Scranton to everyone I know lookinbg for a reliable car and great service. We have dealt with a local Toyota dealer who is far less professional. Toyota of Scranton will have our support for aong time, and my wife is already looking for our next Toyota. Thanks for being a step above the competition.
Jerrycet
Jun 12, 2012
My 2008 4 Runner came in for a check engine light on and they found the problem to be a defective gas cap. Being in warranty, there was no charge. I found the Toyota Dealership waiting area very comfortable and the service representative was very friendly and answered all my questions. AAA+ Rating!!!
Joseph Santaniello
Jun 11, 2012
We really appreciate the attention Chris Wagner paid to us, our questions, and the thorough explanation he provided concerning all the facets of our Prius Three. He was friendly and took his time covering all the aspects of the vehicle. He is a very knowledgeable, cordial and competent salesman. Kudos to his expertise.Angelo Berreta is also a knowledgeable, friendly and cordial person who explained all the options available to us. He was thorough in explaining that options that would benefit us in the future.
nickyboy7
Jun 9, 2012
buying a car can be a nightmare but Toyota 0f Scranton made the sale go as smoothly as you can ever think of. My sales person was Andy Noone who made me feel like family there. I purchased a Rav4 and the sale was done quick and painless and Andy put my payment where i wanted it at with no cat and mouse games.A friendly and courteous Mark Paczewski manager came out to assist Andy to see if Andy needed help and to answer more of my questions. What a great place to visit and to buy a car.BTW they have a Dunkin Donuts in there if you need to sip on a coffee while you look!
pkolatis
Jun 5, 2012
cathy keohan was great with my purchase of the 2008 tundra, i had purchased a 2010 tacoma only a few months before and the truck was to small, cathy worked hard to get me the right price so that i would stay within my price range, after the sale she also helped me set up my phone with the blue tooth, i am trying to get my parents to purchase there next new suv there!!!
pidustwa
May 29, 2012
Dealership personnel very friendly, helpful and knowledgeable. They worked with me to get the monthly payments down to where I could manage them. I have dealt with many car dealers in the past, but this is the one time I can honestly say that it was an enjoyable experience.
mkdonald
May 29, 2012
Garria was extremely helpful and easy to deal with. I felt like she was concerned that our needs were met and that she actually wanted to help us. The dealership is clean and bright and they carry a good stock of inventory.
FOXMAN
May 28, 2012
MY EXPERIENCE WI TH PURCHASING A NEW RAV4 WAS THE EASIEST BUY IN MY LIFE.I SPOKE WITH DAVE BANAS AND HE SET UP A MEETING WITH DARRYL JAYNE. WE MET AND IN A MATTER OF SEVERAL MINUTES HE NEW EXACTLY WHAT CAR TO SHOW US. WE MADE THE DEAL AND MY WIFE AND I COULD NOT HAVE BEEN HAPPIER. THIS IS THE DEALER WE WILL USE FROM NOW ON.
tmb1024
May 28, 2012
This is the third time I have bought a vehicle off of Toyota Scion of Scranton. I do not mind the drive for the excellent customer service. I love the excellent service my family and I recieve every time we are there. I had a 2009 Toyota Corolla, 2011 Rav 4 and now have my 2012 Camery ES! I love my new car!!! Thank you for another awesome experience!!!!
sbluebond
May 26, 2012
This dealership exceeded all my expectations. I was new to the area and have an older Toyota that I keep around so I don't have to worry about mileage or busy parking lots. It looks like a junker from the outside but I always take care of it mechanically. Toyota of Scranton took such great care of it! While waiting for the service to be complete I enjoyed a cup of coffee and a bagel at their on site Dunkin Donuts and sat in the lounge by the fire and flat screen TVs! It was very comfortable and most importantly clean! Before I discovered this great facility, I had just bought a new jeep. I absolutely regret going to that dealership and wish I would have discovered Toyota of Scranton first. I even convinced my boyfriend to buy his new car here and even the sales experience was excellent! I definitely recommend this place and stand behind that recommendation 100%!
Stephen Federici
May 23, 2012
I was extremely please with the friendly and professional actions displayed by all their employees. they took the time to show me several cars both used and new. they did not try to pressure or convince me way way or another...they seemed very willing to accomadate my needs..and make sure I was pleased with my descision..The facility was extremely clean and well designed...I felt very comfortable dealing with them...In fact my father law bought a car two weeks later, because of how well i was treated...
jerome7
May 23, 2012
The design of the entire complex is very inviting, except as to where the public parking is. Lew was very attentive, and knowledgeable of your product.
Chrissyp2011
May 23, 2012
Cathy made sure I was comfortable with my vehicle after purchase. She stayed after hours to review the components of the vehicle and answered every question we had. She also did everything she could to get us a fair price. Great service!!!
Donna40185
May 23, 2012
Toyota Scranton went above and beyond with my purchase of a new car. I will not go to another dealer they are the best. Jeff is the best car salesman ever. Have recommended to everyone who has admired my beautiful new car.
Shelly j
May 23, 2012
Jenn is a great sales person, & she is super knowledgeable. I would recommend her to anyone looking to buy a new Toyota!!! GREAT JOB, JENN, keep up the GREAT WORK!!
bajaczynski
May 22, 2012
We have been very happy with Toyota since the first car we bought in the 1970's.We have found the dealership to be fair and a pleasure to deal with.We have recommended this dealership to friends and family.The dealership has helped with any questions or problems that we have had.
ganiarge
May 21, 2012
Rick was extremely helpful in getting repairs done efficiently and economically done on my 2007 Prius, Kept me in the loop all the way. Also went over all the work that was done so that I could understand it.
tcmat
May 16, 2012
Initial service on my new RAV4; Saturday AM appointment was handled quickly and professionally, but also thoroughly (not rushed through, even though it was only the 1K mile check). Service writer (Kevin B) was well versed in the process, and clearly reviewed the work done. Left with a handshake and a well washed car. Can't speak highly enough about these people; they really do a professional job, and seriously aim to create repeat customers.
jteevan
May 12, 2012
i had a service issue with toyota but i have to say,vito, gus and mary jo went up to batfor me. mytruck has been repaired and i am a satisfied customer. This dealership is excellent and i will be happy to do business with them again. i own 4 toyotas and i bought 3 from garria toth i will look for her next time i need a car i enjoyed dealing with her.
cpm5038
May 11, 2012
I'd had spent the better part of two months searching the market for small / midsize SUV's from various dealers around mid and northeast PA. Some dealerships were outright terrible (a 5min search on the website would give you more knowledge than the sales reps would be able to relay). I'm glad I stopped by the Scranton branch. Billy Mulligan helped me wonderfully and knew nearly every question I threw at him, and if he was not sure he would immediately verify his best guess rather than fib. We ended up trading in my '02 Saab for a RAV4 and a day later traded our '06 Land Cruiser for a Highlander. Billy really was a very knowledgable, friendly, and all around good man to deal with. We also met with the head of the service department Rick and Brenda, both of whom my mother raves about for the level of service they have provided for her Land Cruiser. We got a personal tour of the service / body shop which are extremely large, and appeared to be a very well oiled machine. Both Rick and Brenda could not have been nicer.
efaliskie
May 10, 2012
Toyota in Dickson City is always, friendly, helpful and honest when working with. They go out of their way to accomodate and make sure you understand your transactions. They make the visit easy!
Sandr
May 7, 2012
I have bought cars from Halterman's in Stroudsburg. After visiting last time, I was very disappointed in the employees. I have been to Toyota in Scranton about 2 years ago and was also disappointed with the employees. I had a Toyota Rav4, 12 years old and we decided to sell it privately. While in Scranton, we planned on checking the RAVS out. We thought we would get the same horrible help we had two years ago. BUT, that wasn't the issue at all. Brad came up to us and immediately I liked him. When I like someone, I will give them my business. He was friendly and had a sense of humor to boot. He gave us a good price and we purchased a new car that day! I have recommended several people to Toyota Scion. In fact one of the people I work with visited on Saturday and is deciding to buy a used vehicle. He too said that the employees were very friendly.
incavido
May 7, 2012
While browsing on the lot, my husband and I came across a left-over 2011 new Toyota Corolla that we were interested in. Billy approached us and we discussed the car, after which he offered a test drive and to come inside to discuss the price. Billy worked with us on the price and with our trade-in of our Nissan Sentra to make the deal acceptable and affordable. He even bought my 6-year old son a doughnut while we discussed the car and the Toyota Service Package. After the paperwork, which went smoothly, he went over the features of the car as we were ready to drive it home. It was the best customer service we've ever received from any dealership. We weren't even expecting to purchase a vehicle that quickly, but it was a great deal with great people on a great car so we quickly made up our minds about the purchase. We've already recommended this dealership to our friends.
sscotty
May 5, 2012
Andy was very friendly and worked with me on price. i started by emailing him on a quote for a new 4-Runner. He got back to me very quickly. We came to an agreement on a reasonable price and I was quite satisfied.
mickiw
May 3, 2012
Had my 1000 miles check. In & out within 1 hour and a 1/2. Checked my fluids & washed my car. The waiting area is beautiful & of course love the dunkin doughnuts!!
dealrater
May 2, 2012
Professional workers and service in a comfortable setting. Cathy Keohan was very helpful in helping us choose the right vehicle. Angelo Berretta made the final paperwork quick and efficient. All in all it was a pleasant experience.
msands
May 1, 2012
Chris Wagner was friendly, non-patronizing, patient and well-informed. We had to wait several weeks after deciding to buy and he called to remind us without being pushy. The closing/financing in the back room with the financing agent was not so pleasant--friendly but pushy. I recently recommended your dealership to a friend interested in a Prius, suggesting they contact Chris Wagner and warning her about "the back room."
akridlo884
May 1, 2012
I liked dealing with Toyota of Scranton because I felt that I was treated fairly and honestly. At no time did I feel that I was being taken advantage of by anyone. The employees seemed to like their work and did it quickly and thoroughly. So far most of my questions have been answered. I look forward to using your service department for all my maintenance needs and hopefully no problems. Thanks.
kozick
Apr 30, 2012
My father recomended your delaership after he purchased a new corolla there. I had an excellent experience. The staff was very helpful and got me a great deal.
farfromnormal
Apr 30, 2012
Everyone was very pleasant at the dealership. It has a friendly atmosphere which makes buying a new vehicle a little easier. I hope to see the same kind of treatment when I return for service. I have bought many new vehicles and have had great treatment during the sale only to be viewed as only an income source when returning for service.
gyscrantontoyota
Apr 26, 2012
After enjoying the ownership of 4 Hondas over the last 10 years, this was our first purchase of a Toyota vehicle, which was primarily due to the fact that Honda doesn't offer a V-6 engine in a SUV. We're very pleased with both the performance and ride of our recent RAV4 purchase and have already recommended the RAV4 and Scranton Toyota to both friends and acquaintences. We're looking forward to a very enjoyable business relationship with Scranton Toyota Scion regarding both service and future vehicle purchases.
BB2228
Apr 26, 2012
Nobody beats Toyota Scion of Scranton. I have purchased 4 cars in the past 4 years and have never been disappointed. My Brother has purchased 2 cars. I have referred friends who have purchased 3 cars. When I initially began my search for a Toyota I visited each dealership on Long Island, New York City and parts of New Jersey. I then contacted your dealership on the advice of my brother. It was then I was introduced to Joe Gatto, and Andy Noone. I told them what car I was looking for. They not only found exactly what I was looking for, the price was better than the 7 dealers I had visited by far. Each time I inquire, they beat my best local price, by a considerable amount. The hassle free price quotes keep me coming back. I consistently advise my friends who are looking for a Toyota to do one simple thing. Do your research, before you buy, give Toyota Scion of Scranton a call. Its definitly worth the call, and eventually the trip.
trasa1972
Apr 26, 2012
Our salesperson Cathy listened to what we wanted and our purchase was very smooth. Every employee is so friendly and helpful. The service dept is very organized. I have purchased accessories and got everything I wanted quickly. The atmosphere is so comfortable, I look forward to coming for service. I will definately purchase another Toyota from this dealership.
JaciZ
Apr 20, 2012
Jenn was honest, pleasent, friendly, and easy to work with. I would def recommend her to anyone looking to buy a Toyota in our area.
daviesp59
Apr 19, 2012
Outstanding experience as always! Traded in my old Rav 4 for NEW one.....painless, personable, knowledgeable......Joe and Mike were great, explained everything...professional but great fun ! This a great dealership that really knows what customer service is all about......I've been a customer for 10 years and have NO intention of going anywhere else!!
petpal
Apr 12, 2012
We didn't feel too much pressure. We were allowed to think things over and make a good decision. One of the things I really liked was that we were able to take a test drive without having any employee of the dealership with us. It made us feel as if it were our car in the first place.
Mike Grayson
Apr 12, 2012
Everyone was so courteous, helpful and polite. It seemed that they were willing to bend over backwards to be of assistance. This seems to me to be a first rate operation. It was the first time I had purchased an automobile there. I purchased a Prius 3 which was different from any car I have ever owned which left me with lots of questions even after I had gone through the manual several times and they were very helpful with answers.
tcmat
Mar 31, 2012
Picked up our 5th Toyta this morning (2012 RAV4) and couldn't be more satisfied; like dealing with old friends. Actually looking forward to future service visits, as that experience mirrors the sales experience. This place still sets the standard for others to follow.
GuyK
Jan 2, 2012
Recently my wife and I purchased a new 2012 Camry from Toyota of Scranton. We must have test driven 10 cars and visited 3 or 4 times before making our final pick. Through the entire process Lewis was more then patient and very helpful. The entire process of buying a car at this dealership was easy with no pressure from anyone. This dealer certainly has the selling/buying process down pat.After our purchase was complete, Lewis spent the time with us to explain everything on the new car and took the time to give us a tour of the dealership, showing us where all the departments where and who to speak to if we needed anything. Again they know what they are doing here.
terrilinks
Oct 21, 2011
My husband and I purchased a new 2012 Camry XLE from Jeff Mericle yesterday. We looked at a few different cars at a few different dealerships and very quickly determined that the Camry and Toyota of Scranton was a perfect match for us. It literally is a one stop shopping experience... even the DMV work was done on the spot (at night!) and we left with our car prepped, licensed, and ready to roll! Jeff was an exceptional salesman and also not a bad marriage counselor when my husband and I were (almost literally) butting heads! The whole Toyota of Scranton team was phenomenal and we are totally pleased. If you're looking to buy a Toyota, go talk to Jeff at Toyota of Scranton. He's the bomb!
mmalone
Oct 19, 2011
buying my first new car was great at toyota iof scranton. they were friendly and did not pressure me at all. we worked together to come to a great price on my new toyota tacoma.
tcmat
Oct 1, 2011
This dealer is a model for the other locals to follow. The sales and service staff are friendly and well informed, and go all out to put the customer at ease. I read the few negative reviews on this site, and only assume those writers will never be happy anywhere - after 3 purchases, Toyota Scranton has me convinced they are here to stay, and will do that by excelling (not just by "selling") at all they do. If you're one who thinks all NEPA dealers are shysters, try this one - they'll knock your socks off, and you'll never buy elsewhere.
jrkulig
Sep 26, 2011
Went with the intention of looking for a new tacoma p/u truck, and went home 3 hours later with a new one. Highly recommend this dealership. This is my 7th toyota purchase and first from this dealership and higly impressend by their professional knowledge of every aspect of the car purchasing procedue etc from start to finish. I plan on getting my next toyota from this dealership in another year as my 2010 Highlander will be turned in (probably for another highlander).
phlintlock
Aug 27, 2011
we have dealt with this dealership for almost twenty years and have gotten excellent service for our vehicles with them.As to our buying experiences, we have always gotten an excellent price and trade in when buying. Chris is a super salesman and has always gone out of his way to provide us with what we are looking for.
bama12
Jul 18, 2011
Every time we have taken in one of our two toyotas for service we get ripped off. They always find extra work that needs to be done at a highly inflated price. An acceleration problem that should never have happened on a six year old camry was originally quoted at over a thousand dollars to fix, they did find a used part and charged us less but the problem should have been taken care of from the beginning. I had one of the cars in five times for brake issues and the issue was never resolved. They just kept charging more money each time, saying something else needed to be done and then insisting the brake issue was resolved when it wasn't.They replaced the back windshield on the camry and it rattles every time the car goes over 50 miles per hour.They are very polite but the politeness just extends to words not service. If they can squeeze an extra penny out of you they will do it. An extra couple of hundred is more likely. Next time one of the cars get recalled I will drive somewhere else to have it serviced. It seems as if the dealership gets trained in how to make additional monies off of the customers. When my two young adult children take the cars in for service the estimates just get higher and higher. They basically use scare tactics to insure that the money will be spent. No more Toyotas from Toyota of Scranton.
tcladuke
Jul 17, 2011
I was particularly impressed by Garria Toth. She knew what she was doing, was able to answer all of my questions, helped me to figure out the financing options, and, in spite of being quite busy, she made me feel like I was a priority. I also appreciated the fact that she was not pushy and I felt that I was in control of the sale at all times and that there was no rush for me to make a snap decision. I also enjoyed my conversation with Mr. Sweeny (I can't remember his first name, sorry!), who helped me to fill out the financial paperwork. He was friendly and helpful. Overall, the best car-buying experience I've had so far!
mattj33plaza
Jul 6, 2011
Very friendly staff, helpful, and fast. Great service waiting area, I love the fact it has its own Dunkin' Donuts! They explained all the service work before they started and it was done quickly while i waited.
dasco210
Jul 4, 2011
This is my second vehicle purchased from Scranton Toyota Scion. This dealer ship ALL individuals I have been in contact with have always answered any questions I had. They are friendly and explain, in detail, all aspects of financing and ownership, plus the 5 star mechanics and service personnel. I feel comfortable and at ease when servicing my vehicle. Keep it up.
Larry Liljeros
Jun 22, 2011
Every visit has been pleasant, problems have been addressed and solutions rendered. Chris is always informative and extremely helpful. Service dept. handle repairs swiftly and with sucessful results.
cveniamin
Jun 22, 2011
Bought a Sienna SE for $35,000. It did not have garage door buttons. My 2004 Sienna LE had three. Was told that I had to buy a special rear view mirror ($375) to acquire the desired garage door buttons. I asked for some sort of break on the price. Dealer declined to work with me. I felt that this was bad form on the dealer's part, since I had been a loyal customer for 17 years. I subsequently leased a Camry XLE from Motorworld, which I would have leased from Toyota Scion of Scranton if only they were willing to meet me half way. I still feel that it is not unreasonable to expect garage door buttons in a vehicle that costs $35,000+.
berrouec
Jun 21, 2011
Even though I think I paid too much for the car, I still give a good rating to the dealership. Mr. Andy Noone was beyond reproach: professional, courteous and efficient.The only negative part of my experience was with Mr. Angelo Berretta, the finance manager, a smooth, fast talker who, in my view, was too eager to have me sign for the extended protection.He failed to mention a $100.00 deductible and the clause granting the dealership the right to utilize used parts for repairs. Had it not been for this I probably would have rated it Great!SincerelyCharles Berrouet
eyeirnhead
Jun 20, 2011
Best dealership in Scranton/Wilkes-Barre area. Excellent service department. Very comfortable customer waiting lounge. Doughnut shop located inside dealership.Friendly sales staff that really try to get the best deal for you.
phadippides
Jun 3, 2011
This rating is for the purchase experience of a Toyota. My wife and I visted recently to look at a Rav4. Andy was prompt in answering any questions and explaining the different options on the Rav4's. There was no pressure to buy that day and none of the salesman gimmicks you read about on the internet. After my wife and I decided to to purchase the vehicle later that night we were able to e-mail Andy a fair offer that was accepted through e-mail. We made arrangements to complete the paperwork the following day. When completing the paper work the finance manager was upfront about all charges and everything was agreed to without a problem.
Ralph5701
Apr 25, 2011
Everyone was extremely helpful & friendly. We called ahead to see what vechicles were in stock and got a great quote. Upon arriving there they gave us our quoted price and more. It took a little longer to get the car ready than I had thought but I didn't mind because the seating area was comfortable and I could have Dunkin Donuts if I wanted. If I buy another car this is where I'll be going.
PTurissini
Apr 7, 2011
Daryl and Mike were great to work with. They are friendly, knowledgeable and fair to their customers. Great experience! They both went the extra mile to make us satisfied customers! I love my Rave and we are now the owner of two toyotas. Great vehicle!
fred.nancy
Mar 28, 2011
Lewis did his very best to please me in the purchase of my 2011 Camry.He stayed 2 hours after quiting time just to allow me to take my new vehicle home;infact he had to go to another storage lot several miles from the dealership,to pick it up.He then washed and fueled it.He could have told me to come back the next day to pick it up.He was extremely nice.I will highly recommend him to anyone needing a vehile.
JoeMcG123
Mar 19, 2011
This is the 3rd Toyota vehicle I have purchased from this dealership. The experience was superior to any other vehicle purchase I have made. I would highly recommend stopping by and experiencing Toyota of Scranton for yourself. You will not be disappointed. Darryl went over my new vehicle purchase from top to bottom. He even went as far as progamming my phone into the navigation system.
Chuck Croston
Mar 17, 2011
This has been perhaps the most positive experience I have ever had in buying a vehicle. Ms. Tucker responded quickly to my internet inquiry, setting up an appointment with Mr. Noone who provided great service in selling me my truck. He coordinated the estimated pricing for my old truck as well as the incentives and pricing of my new truck. A Customer Appreciation Certificate given to me by Ms. Webber added to the deal, and the sales manager sealed the deal by adding my request for the addition of running boards (an add on option). Paper work was efficiently completed by Mr. Sampogne (I think) with clear explanations. Mr. Noone then took the time to go over the vehicle controls and options with us including transferring plates from my old vehicle to my new. Everyone was friendly and courteous, and the staff did not play the usual car dealership games such as running back and forth between the salesman and the manager. Perhaps this was because Ms. Tucker and Mr. Noone had already provided me pricing information up-front over the internet - I don't know. What I do know is that I also own a Toyota Avalon which I have had serviced at this dealership, and my experiences with customer service are why I wanted this to be the place where I bought my new truck. I would recommend someone looking for a vehicle to check out the internet pricing system at this dealership and to talk to Mr. Noone or Ms. Tucker. These are the reasons why I have given the ratings I have.
hot4teach
Mar 1, 2011
I had a great experience with Toyota Scion of Scranton. Andy Noone was my sales representative. He was very knowledgable in answering all of my questions and finding me the exact vehicle that I was looking for. The day I went to pick up my new vehicle everything went very smoothly. Andy was extremely helpful in explaining every detail about my new vehicle. When I was finished with Andy, I spent time with Michael McIntyre, the financial manager. He was very thorough when explaining all of the options that were available to me. I am extremely happy with my new Toyota Rav 4. I had a very pleasurable experience at Toyota Scion of Scranton. I am looking forward to recommending Toyota Scion of Scranton to my family and friends! Hopefully, my next experience is as pleasurable as my first! Sincerely,Amy Sullivan
saraher94
Mar 1, 2011
OUR VISIT TO SCRANTON TOYOTA WAS THE BEST "CAR BUYING EXPERIENCE" WE HAVE EVER HAD. THE THREE MEN WE DELT WITH WERE VERY PROFESSIONAL, KNOWLEDGEABLE & PERSONABLE. I WAS TREATED WITH RESPECT, AND ALL OF OUR QUESTIONS WERE ANSWERED. WHEN I DID ASK A QUESTION THEY EXPLAINED IT & WERE NOT PUT OUT BY IT. I WOULD ABSOLUTELY RECOMMEND SCRANTON TOYOTA TO FAMILY & FRIENDS. MARY CATHERIN & PAT ROUSE
Reader44
Jan 29, 2011
Short and Sweet, my wife and I are so impressed with the dealership and the folks there honest,straight to the point without any pressure at all made our buying experience a very pleasant experience. We have purchased three cars in the past two years. This year my wife traded in her car and I traded in my truck. I am purchasing a truck and my wife purchased a highlander. We are a Toyota family.
Dar1670
Sep 21, 2010
I had body work done on my new car and they never covered the windows or the black trim around my windows when they painted and over spray got all over the windows so I went back and they removed the overspray. Now I notice that they used steel wool and got the black trim around my doors and windows all scratched. I'm never going to buy a new car from them or recommend them to others so if anyone needs body work done stay away . They need to improve their quality of work or hire the right people for the job.
Croosader1
Oct 25, 2009
After a test drive, I asked the salesperson to work up a monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount.When I reviewed the information, I discovered that sales tax had been added in to the capitalized cost of the car. I called them on this (on a lease, tax is based on the monthly payment). They admitted they had made a 'mistake', but then out of nowhere, they added in a bank fee which compensated for taking out the tax. In short--the $1200 discount was not real--it was added back with the tax. When I caught them on this, they still tried to take it away with the 'bank fee.' I went to Motorworld, where they gave me straight, honest numbers. Interestingly, they charged no bank fee.I've been advising people to avoid Toyota of Scranton. They can't be trusted.
jo motterotz
Sep 5, 2009
They are a slipperly bunch - from the salesmen to the finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if the dealership closes down? What if I breakdown in Binghamton? I hear that they regularly screw other Toyota/Scion dealer-service depts. by not honoring trough reimbursed money transfer like a Toyota backed plan does. You're SCREWED.They are totally about making a buck; customer comes LAST! The only bright spot is a comfortable waiting area.
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