Used Cars for Sale at Toyota of Scranton in Scranton, PA

Kevin

Nov 13, 2016

Did what they could to help me find and buy a truck showed me new and used then the best options that fit me

Brian

Nov 13, 2016

The employees I dealt with were exceptional. Andrew Weinberger and Corey Boynton were great and made the process easy. I will recommend this dealership to everyone. I have never recommended a car dealership to anyone in the past and I have purchased vehicles from many different dealerships. I look forward to dealing with Scranton Toyota again.

William

Nov 12, 2016

Customer-focused, always. After dealing with another local dealership (Buick) recently for a relative's car, I'm firmly convinced that Toyota of Scranton always offers an outstanding experience. I've been a Toyota (now Lexus) customer for many years - beginning with Richard's Toyota in Olyphant, through the Gibbons Toyota era, and now with Mr. Gagorik's Toyota of Scranton, I expect to continue for years to come. I'm proud to have referred numerous family members and friends to your dealership, and who are now happy and satisfied customers too!

Melissa

Nov 11, 2016

I like that my salesman Doug Stahl is very helpful and makes the car buying experience very smooth and enjoyable..this is my 5th Toyota Tacoma and I would never purchase one anywhere else I am very pleased with my service through the years here and always refer everyone I know

Sanford

Nov 9, 2016

This is a busy place-I had an appt at 3...they took me on time.Work was done in a timely fashion.

Barry

Nov 5, 2016

Everything from start to finish. Staff detected the problem with Rav rear hatch not working and replaced module to correct.

Mark

Nov 5, 2016

The friendly reminders by text and e-mail about my service appointment.The customer service received when I pulled in for service.The shuttle service available and the friendliness of the entire staff from the service advisor to the shuttle driver.My total experience was flawless.

Brian

Nov 4, 2016

Everyone was professional, friendly, with much attention to detail. The facility was clean, neat , and easily accessible.The work was done promptly.

Stephen

Nov 3, 2016

Timely, competent service. Shuttle very convenient. Friendly employees. Very easy to make appointments. I have bought 5 Prius and a Yaris from this dealership.

Joseph

Nov 2, 2016

THE LENGHTH OF TIME WAS REASONABLE FOR AN OIL AND FILTER CHANGE AND A TIRE ROTATION AND VEHICLE WASH JOB.

Brian

Nov 2, 2016

Friendly helpful staff. Comfortable environment. Dunkin doughnuts in the showroom! Better value on the vehicle than all other dealerships in the area.Thr team I dealt with spoke to me like a person, not a "sale".

Mary

Nov 1, 2016

your employees now smile and say "hello", previously, it was slow coming. I like the new uniforms and the new paint job.

Melissa

Nov 1, 2016

Car maintenance was real fast. The employee were friendly. They looked over the whole car. Facility was nice and clean.

Jacqueline

Nov 1, 2016

I felt very comfortable with Jenna the salesperson I delt with. She answered every thing I had concerns about and I felt like i've always known her. Also, Andrew in finance explained every thing I needed to know about my loan process. It was a very comforting experience.

Tiffany

Oct 31, 2016

Everything from start to finish. Louis not only went out of his way but came in on his day off to over see the deal to make sure everything went smoothly. Couldn't have possibly asked for a better experience and I absolutely LOVE MY NEW CAR and will (have been) spreading the word for everyone to lease and purchase their vehicle from Toyota of Scranton!!! THANK YOU!!!! :)

Paul

Oct 31, 2016

Quick, easy access. No hassle. And Dunkin' Donuts in the lobby is always a plus! Although this dealership is out of the way, I will definitely return.

Anthony

Oct 30, 2016

Customer rep was excellent to deal with and my appointment was completed on time. Would positively recommend the service dept to others.

Keith

Oct 30, 2016

My service associate, Alyssa was great! Excellent check in experience and also when I stopped back to get my vehicle.

Kurt

Oct 29, 2016

Very quick service, always very friendly and always explains everything needed to my car, and never any pressure to buy extra services. Very clean facility.

Edward

Oct 29, 2016

I walked in with out an appointment an had an oil change with in one hour.your service is great. Toyota of Scranton is a quality company that also does great community service.

Elizabeth

Oct 29, 2016

Your staff was professional but friendly. I was there the amount of time the staff reported I would be so I could go on with my day.

Martha

Oct 28, 2016

Everyone that I dealt with was pleasant, informative and patient. I have suggested to many people the high quality ofthis dealership.

James

Oct 28, 2016

Your check in is quick and thorough. The waiting area is clean and comfortable. The staff is very pleasant even when very busy!

Shannon

Oct 28, 2016

Friendly service, pleasant atmosphere, VERY comfy chairs. I felt welcomed and appreciated. A shout out to Nick, who helped me patiently over the phone.

Ryan

Oct 27, 2016

Customer service was excellent. All staff members were extremely helpful and polite. Being in the waiting room was like relaxing in my own living room at home, very comfortable.

Caryl

Oct 27, 2016

Work was done quickly and the service coordinator was very helpful in answering my questions.But I do not like the notion that I must use a minimum of 20 words in filling out the review form so next time I will probably opt not to take the survey!!!

Britney

Oct 26, 2016

Very knowledgeable and respectful to me. Made me feel like I was making the best decision for my situation. I would definitely recommend toytoa to other people. They did a great job and did what they could to make my experience great.

Deborah

Oct 23, 2016

Very kind and professional. I felt well cared for and as this is my fourth purchase and my son also bought a car there, you are the only dealership I think of when I need a car.

TToyota

Oct 22, 2016

This is my second Rav 4 from Toyota of Scranton. Doug Stahl is an extremely knowledgeable, helpful, fair and honest salesman. I couldn't find a better car dealer anywhere than the team at Toyota of Scranton.

Todd

Oct 21, 2016

It was easy to get everything taken care of, the people we dealt with were absolutely amazing, and the amenities offered within your dealership while you wait are above and beyond anything expected.

Joseph

Oct 21, 2016

Always was happy with your excellent service!!! My Rav 4 runs great thanks to the quality of service I received.

William

Oct 21, 2016

very friendly front end service but costly for regular maintenance. regular oil change 49.00 Thats way too much, previously had changes for under 35.00

Christopher

Oct 21, 2016

transport to work and back was good it made it easy and more flexible to arrange for service. Driver and people at the reception were friendly.

Ashley

Oct 21, 2016

I dealt with Joe when purchasing my RAV4, I will definitely return to Toyota of Scranton for future purchases! Very professional! Thanks again Toyota of Scranton!

johha7676

Oct 21, 2016

Brought my Tacoma in for 15,000 oil change, and I was needed an Inspection. Took my truck in at the 11 o'clock appointment. After sitting there for 2 hours and having people come and go sitting by me in waiting room, Even one person that came after had the guy that waited on me come out and tell him it would be a little and it was, finally after 2 hours I went back to the same guy and asked when my truck would, he did a few things on the computer, and said let me go back and check. He came back and said they were looking at the hood latch. I had no problem with it. 20 min later he came and got me. I was in the process that day to buy the extended coverage on my truck and figured I would buy my tires and get my inspections there for the life of the truck. This is the 3rd time I was asked to send a review and never heard anything back from Scranton Toyota. And I just got done telling him about my Toyota, and he bought one a few months.

Kay

Oct 20, 2016

I found the Chevy Equinox that I wanted online so I called the dealership on a Tuesday. I talked and texted with Joe M. Jr. to negotiate a deal because I live 1 1/2hrs away from Scranton. He was VERY nice and I could tell he wanted to work with me as a customer, not just another sale. I saw pictures online, but it is hard to really see if there are small dents or scratches on the vehicle, so I asked Joe to tell me if there were any. He told me where the imperfections were over the phone. We came to an agreement and the next night my husband and I went to Scranton to drive the vehicle. We looked the Equinox over and the only dents I found were the ones he told me about. I was pleased at his honesty! We went in to sign the paperwork and we even got a lower payment than first worked out, without any more negotiation. All of the employees that we came in contact with at Toyota of Scraton (whether dealing with or just passing by) were very considerate and friendly! They respected our time (because we had another 1 1/2 to drive home) and that showed us we were more than just a sale; they cared about what we cared about. I am very pleased and I feel we got a good deal! Applause to you, Joe Jr. and Toyota of Scranton!

Janet

Oct 19, 2016

I was having a bad day and everyone was so kind even after my bracelet broke and beads flew everywhere.

Samuel

Oct 19, 2016

Fast service very professional extremely pleasant waiting area wait time was good couldn't be more pleased with their service and will continue to take our car there

Richard

Oct 18, 2016

Car was on time as promised, Car was washed when picked up. Diagnosed problem and had part the next day. Good job

Scott

Oct 18, 2016

willing to negotiate price, friendly, helpful, curtious, AJ was willing to do whatever i asked to make a sale that day.

Glenn

Oct 18, 2016

The service is great, the staff are always great and time wise it is good. Dont see any discount coupons anymore.

Gary

Oct 18, 2016

Beautiful, clean, facility. Staff was friendly & knowledgeable. Salesperson was very helpful. He tried to answer all questions, was polite and not pushy.

Karen

Oct 16, 2016

There was no haggling to get the best price. a a a a a a a a a a a a a a a

David

Oct 15, 2016

the facility was fairly clean and orderly, the employees were very helpful and quite friendly,they also knew where to find what I was there for

Bonnie

Oct 15, 2016

Everyone was very professional and respectful. I have bought 7 cars from this dealership, I think that says a lot.

Alyssa

Oct 15, 2016

I receive the car I wanted for a price I can afford. The sales man stayed late to get me in the car I wanted.

Dennis

Oct 14, 2016

Courtesy of employees and timely service. I would highly recommend Scranton Toyota for purchases and repairs. Also helps to have a Dunkin Donut right in the dealership. Also very comfy chairs to wait in.

Joseph

Oct 14, 2016

The personal service and the way I was treated. Very different from past times. I now look forward to getting my car serviced.

James

Oct 13, 2016

Quick and professional service clean and friendly place to wait for service . Good customer relations. Would recommend to others about TOYOTA of Scranton

Richard

Oct 13, 2016

Elie found me the perfect truck, exactly what I was looking for, like a magician pulling a rabbit from a hat.. What I wanted was NOT common or popular, and then "voila" she found it...

Patricia

Oct 13, 2016

They did the job in a very reasonable amount of time. I told Matthew that I was going to Schiffs to shop while I waited. He offered shuttle service and I declined thinking it wasn't necessary. After having a difficult time crossing the street, I decided I would take the shuttle back. They came to get me right away and my car was ready when I got back. In about one hour, I got my car inspected and my grocery shopping done. Nice!

David

Oct 12, 2016

friendly and professional staffgreat selection of carsgreat facility with a lot of amenitieseasy to use website to assist in buying process

Leonard

Oct 12, 2016

Tiffany was great !! Very friendly and knowledgeable, from the time I walked in to the time she called me to let me know my vehicle was ready.

Arthur

Oct 11, 2016

Fast purchase and hot looking sales lady! Very friendly staff throughout dealership. Great variety of trucks. Great financing options available.

Paul

Oct 11, 2016

Very professional sales and finance staff. Big selection of vehicles to choose from. Facilities were clean and well organized. Found my new dealer.

Angela

Oct 11, 2016

Timely manner for maintenance checks. Only complaint is that I leased my car in April, I was told by salesman I would get referral of $50'for referred my son to make purchases in September. Did no get this.

Christos

Oct 11, 2016

The staff was very professional and polite and the facilities were very clean. It was a great experience. I highly recommend it.

Thomas

Oct 9, 2016

Work was done quickly, and car delivered inside the "drive-away;" wash rack out of service (again...). Note to staff - use the customer's name (it's on the work order); adds the boost to making it excellent.

John

Oct 9, 2016

The entire facility is neat and spotlessly clean. The employees are cheerful, helpful and gracious. The waiting room is capacious and comfortable. The service was prompt. An enjoyable, easy-to-like, service experience.

Martin

Oct 8, 2016

Good service as far as technical aspects go,but service reps are too few and overworked not allowing them to give a more personal touch to their service. I felt like I was just another faceless customer who had to be processed on their production line. I won't be back unless I need a repair that only Toyota can offer. Too impersonal for me and why not have complimentary coffee etc. The Dunkin Donuts franchise I'm sure brings in good rent but every other dealer has a waiting room with complimentary coffee etc. Also the TV volume is so loud in the waiting room that you have to go outside to hear your thoughts. Why does every customer have to be subjected to loud, mindless chatter for the two hours you wait for your car. They should at least provide you with earplugs to block out the useless banter. And the cost of my annual inspection was about $20 above local rates including other dealerships.

Chris

Oct 7, 2016

Quick, on time and courteous. The service department exceeds any expectation you may have. All the employees at the dealership greet you and ensure that you needs are being met

Matthew

Oct 7, 2016

Very efficient, my service rep was a really nice guy, he went out of his way to help me obtain a current insurance card as I did not realize mine had expired.

John

Oct 6, 2016

Ease in getting an appointment and the drop off pick up service. The facility is absolutely beautiful. I only recommendation if you have someone by the end of the desk when you enter into service to always greet the customer, it was lots of people behind the desk but nobody really ignore acknowledged me the customer

William

Oct 6, 2016

Good timing, I did not have to wait to long. Efficiency, Good job Service writer did a good job. Excellent

Michael

Oct 4, 2016

Very knowledgeable and friendly sales people. Mark Desmarias was an amazing person to work with. We were able to come to an agreement fairly quickly and they were able to get us out with a car in one day.

Angelina

Oct 2, 2016

Speed of transaction and the salesman were courteous. They were both polite and made me confident I was getting a good deal. George Zepherin is the best salesman ever!

Nancy

Oct 1, 2016

Professional service. Seemed very familiar with the options on my vehicle. Helped to set up Bluetooth and nav. Polite and helpful

Melissa

Oct 1, 2016

I always love how personable the employees are. They make sure you are comfortable and are knowledgeable. With that said, the buying process is horrendous when it comes to how long it takes.

Jordon

Sep 30, 2016

Employees were very helpful and knowledgeable which helped throughout the vehicle buying process. Cathy showed great determination to find the right vehicle for me at the best price.

David

Sep 30, 2016

Everything went smoothly. All personnel acted professionally and courteously. Doug knows his stuff and Andy has obviously done that finance end before. Give them all a raise!

Joseph

Sep 30, 2016

professional employees well suited to their assignments carried out in a courteous manner. Our first installation of auto butler and will be curious to see the results after driving through rain and getting some bug splatters

Martin

Sep 30, 2016

Swift & thorough service with excellent people and a beautiful facility located conveniently off I-81. It is always a pleasure to visit this Toyota dealership.

James

Sep 29, 2016

Everyone did a fantastic job working on my 2012 Camry.. In fact after replacing the Air conditioning compressor, My gas mileage as increased from 29 MPG to 34 MPG.. This Car never did that well..My 3 other camrys' all got 34

Antoinette

Sep 29, 2016

No complaints...BEST dealership we have ever worked with!From the day we came in to the service dept. a year later!

Jeanette

Sep 29, 2016

Customer rep was extremely friendly and helpful. Went out of her way to give me prices for the tires I would be needing and kept me abreast of upcoming sales.

Steven

Sep 29, 2016

We found the car we liked on Cars.com at TSoS and scheduled a test drive. Car was ready to see and drive when we arriived. I absolutely loved the fact there was no pressure during the sale. Jenna was willing to answer any questions we had but did NOT pressure us to make the sale.

Kathleen

Sep 28, 2016

Was taken care of right away. The service adviser was genuine. My car was done very fast. Wasn't treated like anumber.

Carl

Sep 28, 2016

The friendly staff. Brenda and her trainee met me and they could not have been nicer. Both ladies know there jobs and explained everything to me. On the way out they were there to explain what had been done to my car.

Ralph

Sep 27, 2016

PULLING INTO SERVICE AND HAVING SOMEONE COME RIGHT TO YOU TO TAKE CARE OF YOUR VEHICLE OR YOUR CONCERNS FOR YOUR VISIT.

Katherine

Sep 27, 2016

Dealing with Chris Wagner was a pleasure. He was very helpful and professional. I would highly recommend others to buy from him.

Carol

Sep 27, 2016

I like the shuttle from there when I drop off the vehicle. The lot is well arranged and the facilities are always clean inside and out.

Ronald

Sep 25, 2016

Much improved from my last visit. Very thorough explanation of services being done and much more organized overall. It is clear that changes have been implemented

Carolyn

Sep 23, 2016

Brenda at the counter treats me as a friend, makes me feel so welcome. All of the other people that work there are very polite and helpful. This dealership feels like "home" to me, and I know you take good care of my car. Thank you all for your excellent service.

Paul

Sep 22, 2016

Took my car in for it's scheduled Toyota Care. Check-in/check-out was quick and easy. Service was competed prior to my scheduled pick up time. Service associate was very kind, helpful, and best of all no pressure for add on services.

Sherry

Sep 22, 2016

Very courteous and service was very quick Checked out took a little time But overall the experience I had was good and I will be back again thank you

Jane

Sep 21, 2016

Fast friendly service and the waiting area and show room are very clean! The staff is polite too which is always appreciated.

Ruth

Sep 21, 2016

Toyota of Scranton has treated me very well, I appreciate the courtesy and professionalism that everyone has. They still treat you well even after they "get the sale", not all dealerships are this way!

Kathleen

Sep 21, 2016

Always treated with professional service and repairs and service provided in a timely manor. Transportation provided as needed to nearby mall etc.

Barbara

Sep 19, 2016

Staff is very friendly and helpful. They always greet you with a smile. They take the time to explain everything to me.

Peg's Car

Sep 16, 2016

The service was very good and done in a timely manner. I have referred this dealership to friends and family. I leased a 2016 Camry in April and I am very pleased with the vehicle for

Camille

Sep 14, 2016

Timely information on service on my car and the ride to and from work. Service was done right the first time.

Sharon

Sep 14, 2016

The two people I had experience with at Toyota on 9/13/16 were amazing! Jason Palmigiano took great care of me! John (wish I got the last name) the shuttle driver was awesome too!

Marilou

Sep 13, 2016

6 month check up was fine the service was quick and I was in and out the service desk gentleman was very nice and he listen to all my questions and answered them

Louise

Sep 13, 2016

It's a pleasant place to be in so it makes it easier to be there waiting for your service to be completef

Brett

Sep 13, 2016

Very helpful sales staff in place, Very clean place. Honest people who are willing to help explain things. Great buying experience!

Richard

Sep 13, 2016

Courteous. Was informed of problems. Asked how to handle the solutions. Personal service. Everything was explained. Facilities are really excellent.

Michele

Sep 11, 2016

my vehicle was taken care of in a timely manner. Amy special requests that I made were payed attention to.

John

Sep 11, 2016

Friendliness from the staff and shuttle service. On time and very efficient. Very organized and operated. Nice friendly people and service was great.

Judith

Sep 11, 2016

TSofS is simply an amazing business to utilize. Quick appointments, friendly service people, never try to push things on me that I don't want or need, true to the time frame they give, they wash my car every time I go there; they keep my vehicle safe and on the road.

Megan

Sep 11, 2016

Chris Wagner was efficient and methodical in order to work out the deal I needed. I went home with a smile on my face and a set of keys in hand!

David

Sep 10, 2016

Friendly and courteous. State of the art facility is appreciated. Convenient and comfortable waiting area and shuttle service as needed. All noticeable and appreciated.

John

Sep 10, 2016

10,000 mile service was quick 40 minutes out the door . . . . . . . . . . . . . . . .

Edward

Sep 9, 2016

Personable service. On the phone service was friendly and helpful. I was told I also needed brakes. There was no hard sell and they answered my questions honestly.

Glenn

Sep 9, 2016

Professional counter staff clean showroom and waiting area. Nice assortment of new vehicles and a good variety of used vehicles on the lot.

Donna

Sep 9, 2016

Highly recommend. Everyone was very efficient and friendly, from the customer service to the shuttle driver who promptly brought me to my destination.

Deborah

Sep 9, 2016

Quick and complete service. Easy check in and check out. Courteous and knowledgeable customer service representatives. As always, very clean dealership.

Steven

Sep 9, 2016

Curteous staff - fast, efficient and friendlyService technician kept me informed on the entire process, and the car was ready on time!

Rebecca

Sep 8, 2016

Got my car in smoothly and was greeted nicely. When it came time to letting me know what was going on with my car, Jason was very friendly and explained everything perfectly he also let me know how long the wait would be and he was very close. They actually got done with my car about 10 minutes earlier than Jason predicted.

Stephen

Sep 8, 2016

Personal/ professional care of our car and of course ourselves. By all employees involved,from the time we arrived until we completed our visit

Renee

Sep 8, 2016

The service appt. was easy to schedule online, they took my car early and the wait time was minimal. Great customer service as usual.

John

Sep 8, 2016

Fast,clean, friendly and very helpful. Always take all my car there for service. Great employees and a comfortable atmosphere. Will be back.

Michael

Sep 7, 2016

Very easy transaction very helpful salesman he explained many details of the vehicle I was interested in. Also the vehicle that I wanted was there on your lot and it did not have to be "ordered"

Barbara

Sep 7, 2016

Everything! No waiting, right on schedule. Very courteous shuttle driver. I was updated by phone as to what was needed for repair. All personnel were very pleasant and professional.

Teresa

Sep 5, 2016

Everyone was very friendly, and the service was great. Facilities were very clean, seats super comfortable. Also they have a dunkin donuts inside the facility, so that's always a big plus

Leann

Sep 5, 2016

Let me know what else was wrong with car. Parts are over priced. They don't always fix the problem I had.

Joseph

Sep 4, 2016

Great service and clean place. Explained everything. Very nice employees . Would definitely recommend this place. Every time I have been there I never had any problems.

Ronald

Sep 3, 2016

everyone was very nice and helpful. all my Questions were answered.Waiting room was clean and comfortable. Waiting time was not to long.

Marjorie

Sep 2, 2016

Trustworthy service, convenient shuttle service, clear record keeping, certified mechanics. We always bring our cars here. Online appointment booking is also convenient

Kevin

Sep 2, 2016

Sales person was respectful and honest through entire buying process. Costumer service was quick and swift to resolve any problems.

Joseph

Sep 2, 2016

The salesman who sold the car. Genuine and friendly and helpful all the way. A.J was a the best car salesman we have ever dealt with.

John

Sep 2, 2016

Very professional staff. Very Clean establishment . Quick and excellent service. I actually look forward to coming to have my car serviced.

Robert

Sep 1, 2016

The staff in the service department always treat you like you are family. Great service team highly recommend to friends and family!

Maria

Sep 1, 2016

Everybody was very professional. I felt very informed and valued as a customer. Brenda and Jason helped check me in and they were wonderful. I cannot say enough good things about Alyssa. She drove me back and forth and was so kind, sweet, and professional. She is definitely an asset to your company.

Lance

Aug 31, 2016

Everyone that I met was very professional, polite, and courteous, especially Doug Stahl, the gentleman that sold me my new car. He was very easy to converse with: not a pushy sales person at all.

Brandon

Aug 31, 2016

Got an appointment next day. Very nice people at the check in area. Waiting area very nice, ie phone chargers, WiFi & televisions.

William

Aug 31, 2016

Willing to work--- Coach Kettel helped in every way very patient while I got new insurance. Also very patient with the process.

Sheila

Aug 31, 2016

My salesman was very informative about the truck I was buying. And really made the whole financial part very easy as well as answered all my questions completely My sales manager George Zephrin was very helpful and accommodating when I needed to get just the right amount for my trade and a good Price on the truck I was buying. Both men were very very very helpful and I will return to the dealership with more business

Timothy

Aug 30, 2016

Everyone trying to help or ask if I was taken care of. Just wish I had a second key. Just wish I had a second key

Michael

Aug 30, 2016

Thought the service was good and very quickly finished while I waited.think your car wash could be better. Thank you.

Jacqueline

Aug 27, 2016

My corolla is the 4th Toyota I have purchased and have always used a Toyota dealership to have them serviced. I trust the mechanics there and the staff at the desk are also great.

Rick54

Aug 27, 2016

I've heard "no hassle buying experience" thrown around by dealer after dealer. But this is truly the case here. There was not a single ounce of pressure placed on us and we were treated with nothing but courtesy and respect. We actually stopped in by chance and honestly had little to no intention of buying a vehicle. But Joe was so nice, and so low pressure and the deal was SO good that we decided to buy on the spot! Even with all that, we were in and out in less than an hour! I would highly this dealership and particularly Joe Mercado to anyone that is even considering a vehicle purchase.

William

Aug 26, 2016

Very pleased with service person we interfaced with, serviceteam preformed service in a timely and quick time on our Toyota Avalon.

Dan

Aug 26, 2016

Consistent and Customer Focused Service. Always treated respectfully and professionally. It does not matter how busy the Service Department is ... It is always a pleasant experience.

Christine

Aug 26, 2016

The continued general helpfulness of the service desk employee, Bonnie Weber. Extremely kind and accommodating. Will continue to use Toyota Scranton because of the quality.

Lisa

Aug 26, 2016

Everything is quick, efficient and easy!! All staff are polite and helpful. The waiting area is clean, bright and comfortable. The option to have a coffee and snack is also very nice.

Jennifer

Aug 25, 2016

Chris Wagner was fantastic. He was very responsive and seemed just as excited as I was that this was my 1st new car.Further, I quoted 3 other dealerships; 2 said they couldn't get the truck and the 3rd could find it but not with everything I wanted....and it was more money. Chris and the Toyota team found it and had the accessories that I wanted added.Lastly, I could not get over the dealership:- the size- how clean- the Dunkin Donuts- how nice everyone was- the selection

Mary

Aug 25, 2016

Easy in. Friendly agent. Comfortable work space (wish the TV wasn't so loud). Out in 1 hour. Was free. Thanks

Roger

Aug 25, 2016

New Salesman at dealer named A.J. Wallace really was on top of any questions asked, kept things moving along. The Dealership was able to get the car I wanted which was a 2016 Rav4 Hybrid SUV.

Jean

Aug 24, 2016

The waiting room area is comfortable, connects to wifi, and has access to coffee. Associates are friendly and welcoming although they appear to be very busy

Marie

Aug 24, 2016

All the work on my car was done in a timely manner. Our service rep was polite and helpful. She addressed all our car questions and concerns.

Raymond

Aug 24, 2016

The service representatives were very kind, courteous and helpful. The facilities were very clean with a comfortable lounge. The service technicians did fast and quality work.

Thomas

Aug 23, 2016

Cathy who leased us our Rav4 made my wife and I very comfortable through the whole experience we will be back at the end of our lease.

Deborah

Aug 23, 2016

Friendly, very helpful sales rep. Mark was beyond helpful as he answered all our questions, anticipated what our needs may be and explained all the techy, stuff till we understood it. We never felt rushed. He wanted to make sure we were able to use all the great features in our new car.

Maryann

Aug 23, 2016

Service dept. was very helpful. I bought tires, and was given a choice of companies to choose from. The price was good also. My car was serviced promptly.

William

Aug 21, 2016

they got me in before my appt time and the people i dealt with were great excellent experience the Dunkin Donuts and comfort of the waiting area excellent

John

Aug 21, 2016

We had a great experience at Toyota of Scranton with Corey and Andrew. In the time it took to do an oil change on my car, we purchased another car.

Amy

Aug 21, 2016

Overall a good experience. Long wait but I made the appointment on a Saturday so that is to be expected

Joan

Aug 21, 2016

Bonnie Lee Weber was very courteous and proficient in her job. She was also very knowledgable and friendly. She was also patient and actually walked me out to my car! This was only for a recall service with me not having to pay for the service. So I was impressed that she took the time to do this.

Frank

Aug 21, 2016

I liked the service I got and the deal I got and the people were very friendly and everything was explained very good

russ07

Aug 20, 2016

The service I've received at the dealership has been great. They never try to push repairs that may be unnecessary or not needed at this time, which was the case with my brakes. Others would rake you "over the coals." I'm always kept up to date on the status of my repair, and have the service group go out of their way to make sure I'm satisfied.

Joel

Aug 19, 2016

I called to see if the could get our car in for the recall because my husband goes back to school next week and they did. Thank you for that! Unfortunately it took hours longer than they said and they did not communicate well with us.

lexie000

Aug 19, 2016

Ilove My Toyota . Cathy Keohan Has Been taking care of me for years,She keeps me in my price range She's a great person. I love her i lease

Michelle

Aug 18, 2016

Very nice employees, no long waitExcellent serviceBeautiful facility. Enjoyed my Dunkin lolThe man who took care of me also programmed my new phone to my vehicle... Very nice man

Howard

Aug 17, 2016

The asst service manager did a outstanding job of proving why Toyota of Scranton easily creates repeat business from its customers.

Yolanda

Aug 16, 2016

Honest, straight forward answers. Pleasant atmosphere and personalities during my selection. Both Andy and Ellie explained options thoroughly, with patience and kindness. I was impressed at the level of consideration towards my questions. This is my 3rd Toyota Corolla, I love the value of the car and it's performance through the years, well worth it!

Harold

Aug 15, 2016

The salesman Joe was great along with Len in the finance department. They went above and beyond. Would definitely recommend this dealership.

Fred

Aug 11, 2016

The service was quick and friendly. No issues. Also, while waiting I was able to get some work done and grab a coffee. Great setting.

Wayne

Aug 11, 2016

Knowledgeable, Professional and a good sense of humor makes for a very pleasant experience. I would have no trouble recommending Toyota of Scranton to anyone.

James

Aug 11, 2016

The employees at the Service Center were really nice and helpful. They let me know that I was in desperate need of tires and gave me prices on a couple of options.

Gloria

Aug 10, 2016

Courteous, and listened to what I had to say about why I was there. Service was done promptly. I will continue to bring my car here for service.

Joseph

Aug 10, 2016

Easy in short wait easy out. twenty words is way to many to describe this transaction. have a good day.

David

Aug 10, 2016

work was completed in a very timely manner. Advisor was very friendly and helpful. The facilities were very clean and modern.

Cheryl

Aug 9, 2016

Sean Fisher is an amazing sales man and goes above and beyond to make the buying experience smooth and easy.

Mark

Aug 7, 2016

your people behind the counter and the mechanics themselves explained everything that i needed to know about what was wrong with my vehicle. they were extremely helpful.

Marcelle

Aug 6, 2016

Greeted immediately and did fast and helped out and washed car. Mary Jo Preno alwayssvrantoVery great helped when bought carThere

Cheyanne

Aug 6, 2016

Everyone worked around my needs. My service rep even ran and brought my car inside because it was pouring rain!

Patricia

Aug 4, 2016

being on time; my car was taken at the precise time; I did not have to wait more than an hour and it was great timing; everyone was friendly and professional

Brenda

Aug 4, 2016

The representative was courteous. He took time to understandand solve the problem. The waiting area was comfortable andinviting with access to coffee and donuts shop. It took the stress and worry out of my day. Thank you Brenda P

inda1735

Aug 3, 2016

I just went in to get a battery for my key fob. The gentleman that took care of me was very friendly and courteous. I love my Rav4 and the service dept. They are all very professional.

John

Aug 3, 2016

My experience with both Jenna, Marisa, Dave Banas, and Andy in finance was absolutely exceptional. Jenna and Marisa both are the reason why I decided to come in to purchase my second vehicle after I had purchased my Ram 1500 from them a little over 2 years ago. My whole sales team worked flawlessly in ensuring I got the Tundra TRD PRO that I had sought after since it hit the lot. Thank you again and I look forward to my next purchase with Toyota of Scranton.

Pat

Aug 3, 2016

Very smooth, fast and courteous. You staff was very friendly and polite and helpful. They were prompt with processing me in, performed the service, and then processing me out. :)

Nick

Aug 3, 2016

The manager is very concerned and pleasant. Great rep for the dealership.I am a man of few words. This is very annoying that I have to write to a quotation. I suggest you change this. Next time I may not be as nice in th his section.

Michael

Aug 3, 2016

Friendly, knowledgeable, and helpful salesperson!Joe M made us feel comfortable and handled transaction smoothly.Overall Great experience!Great job Toyota of Scranton!

Gholam

Aug 2, 2016

friendly, courteous, efficient, to the point ,best price,great management,on time,on time delivery, the sales person was the best .I will buy my next car from Scranton.

Donna

Aug 1, 2016

MY SERVICE WRITER BONNIE WEBER IS VERY POLITE, EXPERIENCED AND PROFESSIONAL. SHE TAKES VERY GOOD CARE OF YOU FROM THE BEGINNING TO THE END OF YOUR SERVICE. I RECOMMEND HER TO ALL OF MY FRIENDS.

Joseph

Jul 31, 2016

The salesman was very knowledgeable about the vehicle I wanted to purchase. In addition he was patient and gave me several options to make this purchase within my expected means.

Julia

Jul 31, 2016

My experience at Toyota scranton was exceptional from the initial contact, when I made my appointment, through the servicing of my vehicle. The staff is pleasant and efficient. My car was serviced within the expected timeframe and the wait area was clean and pleasant.

Carl

Jul 30, 2016

Bonnie was such dream to my wife. My wife said she is so wonderful and so helpful and very informative of what's going on Brenda is also a great asset to your team as well. Mr. Sutton came right out and was very nolagiable and so polite. They got things done in a timely manner to me any way it's about quality of work not how fast you can do it.

Kathleen

Jul 30, 2016

I was able to drop my car off the night before and they just called when it was ready! My car even got washed!!

Mary

Jul 29, 2016

Couldn't have found a nicer group/team of people to assist me with my automobile needs. I love my toyota & I am extremely satisfied with all of the customer service I get from my Toyota dealership & its employees. I would highly recommend them.

Andrei

Jul 29, 2016

I believe that the dealership truly values the experience of the customer and listens to their customers' needs -- that is very much appreciated.

Richard

Jul 29, 2016

Luis was very knowledgeable about the vehicle and answered all my questions. He was also very friendly and didn't pressure me.

Jacqueline

Jul 29, 2016

Very friendly professional staff! They take the time to explain issues pertaining to my car and answer all of your questions. Very clean facility!!

Kimberly

Jul 29, 2016

We met with a wonderful man by the name of Andrew Kettel. He was such a classes, young man and we were thrilled to have him help us get our new car. Another man name Omir, was a huge help to both me and my husband. Toyota is very lucky to have such fine men working for them.

Maureen

Jul 29, 2016

Mark was very friendly and knowledgeable. The showroom was very clean. Mark made it very easy to purchase a vehicle

Philip

Jul 28, 2016

I brought my leased car in for it's service and waited there. It was very fast-30 minutes. They could not be more accommodating. They came and found me when the car was done.

John

Jul 28, 2016

Straightforward delivery of information. I arrived at the dealership, was walked through the necessary paperwork, and was out the door within ten minutes.

Tara

Jul 26, 2016

Pleasant, friendly, helpful sales, service, and collision staff. Willing to go above and beyond to help the customer.Would recommend this dealership

Michael

Jul 26, 2016

Great facility and great knowledgeable staff! Sales rep was terrific! Lots of selection. Company is very generous in the community.

David

Jul 26, 2016

My Service apointment took less time than i was originally told it would by the Service Manager, allowed me to get on with my day sooner than i thought.

Kurt

Jul 26, 2016

Friendly, and timely on service repairs, clean facility, process was very comfortable from start to finish. Would recommend to others, very satisfied.

Chris

Jul 25, 2016

My parents were long-time buyers of Toyota vehicles ever since the dealership used to be called Gibbons Toyota back in the mid 90s. We even had our own salesman that we consulted with for years that was very friendly and was no pressure at all. So whenever we needed a new vehicle, we usually only went here and didn't even bother going anywhere else.At some point in time, the dealer name was changed to Toyota of Scranton. The first change we noticed was that most or all of the old sales staff was gone and it seems there's much more turnover than there used to be. The group of sales people that are there now seem to be much more higher pressure than the previous groups. Even still, I wanted a Toyota, so I decided to roll with it anyway.The sales procedure was fairly standard, but the sales rep didn't really seem to care one way or the other about you. There was some negotiating room, but it was like pulling teeth at times and the initial trade-in quote was well under what Edmunds listed it at. They still give you the scary electrical diagram from a car that looks 20 years old to try to get you to purchase the extended coverage. I declined, wrote a check for the amount I specified and was on my way.Where things went awry was when I got the car. As soon as I started pulling away, the low tire pressure light came on. No big deal, I thought. Maybe it just was sitting for a bit and deflated due to the cold weather. They filled it up and I was on my way.A week later, it came on again. I checked the tire itself and sure enough, there was a nail in it. I talked to the sales rep about it and instead of offering to help, he immediately blames me for it and says I must have ran over something. I pointed out to him about the previous incident I told him about and he suddenly remembered and offered to get it patched for free. Service was slow, but at least they fixed problem. I was annoyed though that there wasn't a point where the car was inspected for something like that before it was sold as it seems it should be part of a standard procedure.The problem with sales in this dealership is that their motto is these cars "practically sell themselves" (as one sales rep told me), so there's no incentive for them to care about you. There's definitely a lot of inventory to look at, but unless you want to feel like another number, I would look elsewhere. I'm sure not all the sales reps are bad people and they do allow you to test drive wherever you want (which is always a big bonus in my book), but I think the amount of cars they have to sell has taken away the personal relationships we used to have here. When my parents have to get new(er) cars, they will most likely be looking at another dealer.

Patricia

Jul 24, 2016

The clarity of everything I could expect from the service visit. I knew exactly how long I'd be and what would be done to the car during the visit. Staff was very friendly and personable

Daniel

Jul 24, 2016

You had an appointment soon for me (I did not need to wait for a week). Brenda at the service desk was very knowledgable and thorough, and she went above and beyond to extend kindness and respect!

Mark

Jul 23, 2016

Friendly salesman Joe Mercado. Wide selection of new vehicles to choose from. After Joe let us test drive A couple of Rav4's. He suggested we try a hybrid. I never even considered buying a hybrid but because it was all wheel drive and had more HP and better acceleration I gave it a test drive and I was hooked!!!!

James

Jul 23, 2016

We came for a recall. We were greeted promptly, taken care of very professionally by Brenda, our recall was completed quickly, and we were on our way.

BenandKari

Jul 22, 2016

We live 1 hour away. They went out if their way to accomedate our schedule.The dealer "Doug" contacted us several times to keep us informed.Very satisfied with service...and our "new" used car!

Robert

Jul 22, 2016

A very competitive price for an oil change (with the coupon I received from my last visit) Quick and friendly service. I was informed I would be needing tires soon but not pressured to do anything immediately. That was how it should be so I asked for a quote for new tires that came on my service receipt but...see #4

Joann

Jul 20, 2016

I always like the service department. They take your concerns serious & treat you with respect. If I know anyone looking for a Toyota, I would recommend Toyota Scion of Scranton only.

Michelle

Jul 19, 2016

I have had my car here twice in the last month. Once for the collision center and once for service. Both times they kept me up to date on all repairs and the status of my car. Work was completed before expected and done well!

TJ

Jul 18, 2016

I feel I got a good price when I bought my car but it went down hill from there. I got stuck waiting for hours when the deal was done before going back to sign on the dotted line. Later I was told that a boss wanted to talk to the paperwork guy so I was put on hold. The person preparing the paper work then told me the protection plan I bought would last one year less than I was told beforehand by the very same person. He failed to mentioned that the price did not change. I am still bothered that I did not speak up and cancel that, but I just wanted to get out of there by then. In the weeks afterwards I started getting paperwork and offers for the wrong car because someone messed up the paperwork. I had to speak to a manager before they finally corrected it. So, the price was good but the rest was horrible. I bought my car in September of 2015.

millie2015

Jul 17, 2016

First negative review I have written about this dealership that is why I gave it 4 stars. Usually very good service. I had an appointment to have my car inspected. I was waiting and was told they would tell me when it was done or if there was a problem. After waiting an hour and a half I went to the desk to see what the hold up was. Person I was dealing with was not there. Another employee that I asked seemed to be annoyed with my request to know what was going on with my car but did eventually find the problem and took care of it in a pleasant manner. My car needed a part and I have to go back. I'm sure it didn't take an hour and a half to find this out someone just neglected to notify me in a timely manner which I really find annoying. Usually your service is much better than this. Hope I don't have to write a negative review when I return to get this repair done on my car or I will have to find another dealership. I have been dealing with you people for many, many years and hope this is a one time thing.Roseann Dsurney

James

Jul 17, 2016

The service was prompt and fast yet complete. Recalls were identified and corrected during the service without excessive loss of time.

Zachariah

Jul 16, 2016

The interaction with the agent who made a list of repairs that I can address as I have the money to do so- she was amazing!

Marek

Jul 16, 2016

Great Experience.Cheapest price around.Quick and smooth transaction.Will recommend to a friend.No games, price just as discussed over the phone.Doug is the man.

JoeMcG123

Jul 15, 2016

I had a slight issue with my cruise control. It blinked occasionally when driving at night. Bonnie Weber found a technical service bulletin for the repair ordered the part and had it installed. It only took an hour and they even washed my vehicle. You have to visit this dealership to believe it. The showroom and the service are incredible.

Michael

Jul 15, 2016

Friendly and knowledgeable sales and service employees willing to work with customers in any situation they may have just bought my second vehicle here within a year

John

Jul 15, 2016

we've dealt with Toyota for several years and just like your product. Owned several vehicles in past-most likely again in future.

Mary

Jul 14, 2016

Courteous, prompt service, friendly people, pleasant and comfortable waiting area, clean waiting room, Dunkin donuts is a nice touch too!

Dorothy

Jul 14, 2016

thoroughness of review of what van needed after inspection;technician lifted hood and went over all the details;price was what they said

Antoinette

Jul 14, 2016

The attention Jessica Competiello, the Customer Rep., gave me. Very knowledgeable, explained everything clearly and took her time with me, an elderly person. Would work with her again every time.

Joseph

Jul 14, 2016

The friendliness of the staff and their willingness to assist! Also, the sales department and body shop are great to work with. I have purchased 2 pick ups in the past 4 years and will keep on returning, not because of the price but because of the great treatment as a customer!

Mark

Jul 13, 2016

Had an issue with the radio the salesman came out walked me through the hole thing and set up my phone and radio..

Robert

Jul 13, 2016

Excellent service department. Clean facilities with a very comfortable waiting room''''' When needed. However, overpriced on NON Toyota replacement like air filters.

Carol

Jul 12, 2016

polite courteous employees, prompt with keeping your appointment, they explain everything that was done and make sure you understand what they did

Patrick

Jul 12, 2016

Fast, friendly service. The ability to view vehicle inventory online is a definite time saver. The vehicle I bought I found online, went to your dealership the next day and bought it.

Thomas

Jul 12, 2016

my service experiences at Toyota of Scranton have always been time well spent. Your service department knows how to do the job and they do it... no excuses.

Janet

Jul 11, 2016

Convenience great customer service very personal staff friendly staff time management right on the money wish I didn't need new tires but someone came and explained what I needed

Kimberly

Jul 11, 2016

Joe asked questions an explained everything that would be needed with the repair and the cost before the repairs began.

Barry

Jul 10, 2016

Everyone was very friendly, smiling. They took the time to tell me how the appointment was progressing. I like the availability the DD coffee. The waiting area is bright and welcoming; restrooms are very clean.

Karen

Jul 10, 2016

Great sales person he answered everything. Neat and right to the point with no pressure . Was going to buy Honda ,have had one for years,but he helped us and we switched... Great Guy

Juan

Jul 10, 2016

How easy,painless and level of communication before, during and after the process. Friendly and personable. It felt like family. I would definitely recommend to friends and family.

Richard

Jul 9, 2016

I really was impressed by the personal interaction I had with my service associate. Thank you for eliminating the "electronic indicators" to alert customers their vehicles were ready. The associate coming to the waiting area to inform you your car was ready really adds a personal touch.

Homa

Jul 8, 2016

I liked the fact that the service people were very professional and kind. The service was completed on time, and the waiting area was very comfortable. Simply excellent!

John

Jul 8, 2016

My car was serviced faster than I expected, which I liked because I waited for service to be completed. The service professional I dealt with was very helpful. She explained all the service to my car that was done. She also explained to me at what mileage different maintenance should be done to my car.

Frank

Jul 8, 2016

Jason was very courteous and accommodating. Service was performed pretty fast, oil and filter change, rotate tires, check out car, about 1.25 hrs.

Diana

Jul 7, 2016

The shuttle driver was friendly and knew where to go. The service was completed quickly and the explanation of the service was complete and understandable.

Susan

Jul 5, 2016

The salesman worked with me and I didn't feel pressured at all. He went above and beyond to get me the vehicle I wanted and could afford. Financing dept. was great too.

Patrick

Jul 3, 2016

Kathy Keohan is a wonderful salesperson. Tops. Highly recommend her. Purchasing was easy and quality of produce and service was great

Theresa

Jul 2, 2016

The employees are the most courteous and pleasant people. They explain what work is going to be done and the amount of time needed to complete it. They are usually right within a 5 to 10 minute difference.

Deb

Jul 2, 2016

everyone was polite and attentive letting me know they would be right with me. Joe who waited on me explained everything needed and was patient with me. I was having a hectic day and he needed to call me twice on the phone. I felt I was a little rude but he assured me I wasn't. He has very good customer service.....The person that I paid was also pleasant and walked me to my car instead of just telling me where it was. Very good experience...

Dan

Jul 1, 2016

felt very comfortable while there no pressure what so ever and staff very nice had a great experience and salesman christopher wagner was extremely important with the sale

Joseph

Jul 1, 2016

Service person (Tiffany) was very personable and knowledgeable of services offered. Service was fast, reliable and efficient. Facilities were clean and comfortable.

Janice

Jun 30, 2016

Told me everything that was going on and what was needed to fix it and they were very kind and considerate

David

Jun 29, 2016

the ease of the transaction,and the superior service I received from the staff. Cathy Keohan my sales consultant and Josh the sales manager gave me the best car buying experience ever Thank you. Omir Omeragic my finance professional is above professional,and explained all of the paper work so that I understood. He was very patient with me making sure i was clear on everything.

Paul

Jun 29, 2016

They were able to fix the recall even though I did not have an appointment. I was in Scranton on other business so I just stopped in. This saved me a 90 minute round trip drive.

Jean-Maree

Jun 28, 2016

Joe, josh Brenda and Bonnie are a great team always helpful and pleasant. Also Samatha is very professional and caring!

Elizabeth

Jun 28, 2016

The flow of exchange from one lease to the next. Our salesperson, Sarah Sears, was pleasant, knowledgeable, answered all our questionsnot, she was not pushy. Everyone was courteous and solicitous.

Michael

Jun 28, 2016

Superb, on-time service: as always, Bonnie Weber was most accommodating in scheduling my visit, coordinating service, and ensuring my complete satisfaction. Kudos to her and her team!

Kristin

Jun 28, 2016

Friendly staff. Received a great deal on my new Corolla. Quick to call me back when I called salesman with questions. It was easy to switch my old lease to a new lease.

Edward

Jun 26, 2016

This was our fourth car purchase from the dealership. This was the easiest and best experience we had. We would definitely recommend and return for another vehicle/services if we keep receiving the same treatment as we did this time around.

Joseph

Jun 25, 2016

Prompt service and clean nice waiting room plenty of cars to choose from service people are knowledgable and courteous would definitely recommend

George

Jun 25, 2016

They changed the reception process to be very fast and efficient. The people were friendly and updated me threw out my entire stay. Was out in less than a hour and when I got in my car it was washed.

Joan

Jun 24, 2016

The "taxi" service they provide while having the car servicedI would definitely return for needed service.. Dunkun Donetsin the waiting area is a plus.

Rhonda

Jun 24, 2016

I was late due to a road closure and they had no problems with it. It was nice to hear that since I hate to be late.

William

Jun 24, 2016

Was greeted by a smiling and very friendly service person, Got all the work done in about 1 hour. Car was washed and looked awesome!

Sandra

Jun 22, 2016

Jeff was a knowledgeable sales associate. He listened to my needs and was focused on selling a car to me and not just making a commission for him.

Shirley Neyhard

Jun 22, 2016

Went to look as the a car but was sold but dealer had courtesy to email and let me know

Barbara

Jun 20, 2016

Service department is friendly. Brenda knows you by name and is always willing to help. I love the shuttle service too.

Naomi

Jun 19, 2016

All service personnel made me feel welcome. However, when explaining the work done on the car, he tended to look at my husband rather than me though I am the registered owner.

Joseph

Jun 11, 2016

The professionalism of all your employees. Bonnie Weber and the other service advisors always make me feel like I am your best customer.

Dd

Jun 8, 2016

Great team!!! David Marrison and Omir were great. I bought a Highlander. It was a easy transaction between my old car (2015 subaru) to my new Highlander. I love my subaru forester but to small for a family of 4. Thank you again

Joseph

Jun 8, 2016

Good fast friendly service. Honest don't hassle me into getting work done but let me know what needs to be done soon

Erik

Jun 8, 2016

Tiffany was great! She kept me in the loop through the whole process. My car was in and out! They treated my car with over 200,000 miles the same as a brand new car. ,Tiffany was great! She kept me in the loop through the whole process. My car was in and out! They treated my car with over 200,000 miles the same as a brand new car.

Melissa

Jun 8, 2016

Jessica was very helpful and friendly and got me in and out with no problem she even offered anything I needed while I waited for my service..A+ customer service

Joan

Jun 7, 2016

The staff were friendly and efficient. They answered my questions easily. Chairs in waiting area were SUPER-comfortable - not to mention Dunkin Donuts right there. And the wait was not too long. It was just an over-all great, bright, comfortable place with friendly people.

Guy

Jun 7, 2016

My appointment was at 10 am and I was checked in and my car went back for service by 10 am. The service was also completed within 1 hour as promised. The waiting area is very clean and comfortable.

Pat

Jun 5, 2016

The salesman AJ was very nice. He took me for a test drive, explained all the buttons in the vehicle and made me feel comfortable with my decision. It took me a while to make the decision and my anxiety and stress level was very high but he did not rush me.

Haydn

Jun 4, 2016

Car was taken in at appointed time, work was performed and the car was returned. Everyone was courteous and professional

Anita

Jun 4, 2016

David Morrison, the Sales Person and James in Finance were so professional, courteous, extremely helpful and informative in my decision to lease a new Toyota Corolla.

Margaret

Jun 3, 2016

Loved the person that took care of me acted very professional, helped remove some minor scratches that were on my car.

Marilyn

Jun 2, 2016

Courteous service and we were able to get exactly the vehicle we wanted at the payment we wanted. We will definitely be back.

Rich

Jun 2, 2016

I was treated with respect and the gentleman who worked with me was very sensitive to the cost of what had to be done. Many times I feel as if I have been "taken" at a dealership service department. I do not feel that way with you. The shuttle service was a plus. I am a diabetic and needed to eat lunch so the shuttle took me there so I could eat and work until my car was ready. That is service. I also feel that the staff go out of their way to be very friendly. I had returned several days after my visit to have a new key synced with my car and several of the staff commented on seeing me last week. It felt part of the "family".P.S. Having the coffee shop there...fantastic!

Renee

Jun 2, 2016

We were able to purchase vehicle and take delivery in a short amount of time. We were very pleased with our Salesperson, Corey Boynton.

Robert

Jun 2, 2016

The efficiency in which the car's service was done. I was in and out in about 30 minutes. The friendliness of the person who waited on me was excellent.

Kathleen

May 29, 2016

My experience at Toyota Scranton has been so positive over the last few years that you may have a committed customer for life in me. Someone recently hit my parked car, and the service at Toyota Collision was just as positive. Great communication and service. I couldn't be happier with Toyota.

Carlton

May 28, 2016

any questions i had were answered.but questioning why i could not book service on line was a bit of a hassel.

Donna

May 26, 2016

The professionalism of the staff and the efficiency of the appointment time. There was virtually no waiting. And everyone was very friendly

Joseph

May 25, 2016

Staff is very friendly and helpful. They made the car buying experience easy and less stressful. Will recommend friends and family to go there.

Gabe

May 22, 2016

Jim in Finance and Mark in Sales were so very comfortable to deal with. They were very accommodating and so thoughtful an caring. They helped me surprise my daughter with her first car! A wonderful experience and I am a very satisfied customer. Looking forward to a long relationship with Toyota of Scranton!

Lisa

May 22, 2016

Cathy was dynamic, knowledgeable, present and a Toyota of Scranton ambassador. Her pure positive energy reflects her love of the brand and local leadership at Toyota of Scranton. I have never had such a fun educational experience while buying a car. I felt as those I was part of the dealership family!!!

Paul

May 21, 2016

good service respersatives to help me, a great mechanic named Greg Linko. I have complete confidence in Greg. He has great experience of what he has to do. I always ask for him when I need service.

junior

May 21, 2016

About a year ago I received a notice of a pending recall on my 2010 Tacoma. The letter noted that the recall involved a fix for rear leaf springs that might break and possibly rupture the vehicle's fuel tank. The fix was not yet available and that I would be notified when a solution was reached.I received a letter about two months ago saying a fix had been developed and to call for an appointment. In two days of my calling the service department my truck was repaired and everyone I dealt with was pleasant and easy to deal with.I have owned many Toyota's and would recommend this dealership to anyone!JADJ

Donato

May 20, 2016

Very friendly staff. Great waiting area with TVs, work stations and a fireplace. There is a Dunkin Donuts on site which is great for those morning appointments.

Slater145

May 20, 2016

Great service dept, explained everything needed to be done to my car, Brenda Wills is the best! Would recommend Toyota of Scranton to my friends.

GDS

May 20, 2016

Brenda is an outstanding service advisor with integrity and honesty two characteristics that are most important in a auto dealership. Unfortunately not all dealerships have this quality but scranton does

Co2jimmyT

May 20, 2016

Friendly and helpful. Excellent to deal with. Escorted me to my vehicle after vehicle was completed. Explained everything that was performed on my vehicle. Thank you

Chris Teeple

May 20, 2016

Great work, very professional. Will come there for all my service needs. Brenda is always a big help and I will go to her every time I need something

JFoley

May 20, 2016

I recently went in for service and dealt with Jessica. She was extremely helpful and very nice. I told her I needed my car back as soon as possible and I got it back pretty fast. Also, when I went to pick up my car she took the time to walk out with me and check my car to make sure all the plastic was removed from the interior. I never saw that before. A great employee.

Goliath

May 20, 2016

prompt, courteous, professional, I look forward to dealing with this sales person in the future. I lease a prius v and intend to trade it at the end of the year and get another one.

Gerard

May 15, 2016

Service was completed in a timely manner and all associates I spoke with kind and courteous. I would recommend them to anyone.

Dale

May 13, 2016

I have dealt with your collision dept. in the past as well as now. Everyone is so professional and accommodating. Lisa Krah is GREAT and Stefan and the service dept. even suspected something in my tire and took it off to check and it looked like pieces of a razor blade and they removed it as we were going out of town the next day and they wanted to be sure we were safe with the tires. Everyone was terrific. In fact, I plan on sending them a handwritten thank you shortly. As I said, we were away until today.

Shaun

May 13, 2016

Customer service was amazing. I used the tram service and everyone was so nice. Everything was on-time and the whole process ran perfectly smooth.

Lanny

May 12, 2016

We appreciate:Professional, friendly manner of Jess and all persons in the Service Department of Scranton Toyota. Willingness and ability of Jess to check out and explain our warranty program.Explanation in detail of the services that would be performed, both before and after service. Cleanliness and efficiency of the Service Department.

Consuela

May 12, 2016

The personnel were polite and helpful. The service rep checked in with me to see how I was faring and to keep me informed about my car as it was being worked on. He also offered me a car if I preferred not to wait.

John

May 10, 2016

From the moment I stepped up to the service desk until I left I was treated with courtesy, respect and given all the information I needed to feel comfortable. While the physical layout is excellent it was the staff that impressed.

Joseph

May 10, 2016

My husband is so happy with his Tundra. He was a Ford man all his life. It will be 2 years old Aug 13, and people still compliment him on its looks. Not a rattle or any problems with this truck. He loves your quality treatment and service.

Tom&Cathy M

May 7, 2016

Our new Camry in for 5k svc...TSS has a new dedicated Toyotacare desk for easy in-out svc visits; main desk still does the big jobs. Jolynne is well geared in handling the many details...a great add to the team. She deserves all the support the team is well trained to provide.

James

May 6, 2016

NO HASSLE RELATED TO A NO COST WARRANTY REPAIR COVERED BY TOYOTA FOR AN 07 TUNDRA I BOUGHT USED FROM A NON-TOYOTA DEALER

Lisa

May 6, 2016

I loved the ability to schedule the visit online. The technician was ready for my car and service was done as expected. The waiting area was clean, bright, and pleasant.

Ashley

May 6, 2016

They were very flexible. I dropped my car off at 730am and they said that it would be done when they have any openings which was at 10, well I received a phone call at 10am saying Tim car was done and ready to be picked up! They are quick and efficient!

Jule

May 4, 2016

Friendly professional staff does a great job. They all do their best to make car shopping an enjoyable experience .

Raymond

May 3, 2016

Was a returning customer and the service was just as great I don't think everyone could be any more helpful or nice. Another great experience!!!

Theresa

May 2, 2016

Sean Fisher was a good salesperson. He didn't use the typical sales "approach". I didn't want to be "sold" anything impractical and he helped me stay within my budget.

John

May 1, 2016

Pleasantness of the entire staff .. The knowledge of each person that I spoke with and the overall atmosphere is a great place to visit.

Neil

May 1, 2016

EVERYONE WAS GREAT ABOUT FIXING OUR CAR, ESTIMATE ETC AN SETTING UP CAR RENTAL ETC. EVERYTHING FELL INTO PLACE AN EVEN GOT DONE BEFOR THE 6 DAYS AN KEEPED ME UP TO DATE, THKS

Joseph

May 1, 2016

everything was taken care of in a timely fashion - we have usually been happy with this dealership for service as well as our car purchase

kk888

Apr 30, 2016

took way to long deal changed from sales to fin person then they took to long to pay off trade in and i had to pay diff to get loan payed off. over all go to motor world

Carl

Apr 29, 2016

We purchased our new car within and hour. It was a real treat dealing with Joe Mercado. It was the first time in my life that I can say it was a pleasure to buy a car. Also, Angelo Berrata was one of the most professional people I have ever dealt with concerning the financing.

George

Apr 27, 2016

While I was checking the price on a new Tacoma truck my car was ready to go. Great service.Bud Kaiser

Thomas

Apr 26, 2016

The customer service people are very nice, helpful and explain what work was done and answer any questions.Jason was my customer rep yesterday.

Mary

Apr 25, 2016

Toyota rates number 1 with me because they are always friendly, courteous, conscientious & know their cars. Anyquestions you ask, they will find the answers.

Lucy123

Apr 24, 2016

My service appointments are always enjoyable. The service members are always friendly and courteous. I enjoy the comfortable seating area, and looking around the showroom while I wait (which is never long) .Thank you Toyota of Scranton

Patricia

Apr 20, 2016

This was my 3rd experience leasing a Toyota. This was by far the best of the three. While they were all positive, David, the salesman made this one the best so far. He is personable, friendly and seems to be a genuinely nice guy.

Mcalomino

Apr 20, 2016

The team at Toyota Service department made this an enjoyable event.I made my appointment with them and when I arrived everything was ready for them to take the car in the bay and service the vehicle. In and out within an hour and the plus benefit of having the exterior washed as well.CUDO's to the Service team.

Charlotte

Apr 19, 2016

Salesperson, Cathy, was very knowledgeable and patient. She answered my questions and told me to call her anytime or come back to dealership to see her and she would be happy to answer any additional questions she knows I would have.

Robert

Apr 16, 2016

The Service Reps where very personable and a pleasure to talk to. Bonnie Weber and the gentleman working with her were great! I have talked to Bonnie many times over the past 6 years and she is always personable, professional and polite! She should be the "trainer" for all new Service Reps!

Peter

Apr 16, 2016

I like the one on one with the service person, also that she came out to check on my vehicle that it was cleaned and nothing was left inside from the mechanic. Great job.

ada55421

Apr 15, 2016

On March 21 I had my brand new Toyota Tacoma in for service for an oil leak. It was diagnosed as a front axle leak. I'm not sure that I buy that explanation because the oil was light in color and of a lower viscosity. The service department ordered a part which as of April 15 has not yet arrived. I'm not particularly happy with the response with ordering the replacement part, but that's probably a more of a function of Toyota and not the dealership. Still waiting to hear from the service department.

JoeMcG123

Apr 15, 2016

All I can say is stop in and take a look at the facility. Everything is state of the art. The employees dedication to the customer is second to none. I am on my 5 Toyota Vehicle. Each one I keep to around 80,000 miles. The vehicles have been great and I have not had an issue with any of them. I deal with Bonnie Weber and Brenda Willis and we have developed a great relationship over the years. Even the Sales Rep will greet me if he sees me in the service department to make sure everything is ok. My wife decided to purchase a vehicle from another dealership because she like the styling. The vehicle is fine but she totally misses the service she received from Toyota of Scranton. She can't wait to trade it in and get back to the Toyota Family.

Frank

Apr 15, 2016

55k service, quick service. Staff is great! Prius is great! Will go to T O S again for service. Nice and clean waiting area, nice having Dunkin there too

Mark

Apr 13, 2016

AJ Wallace was great! He made the whole buying process enjoyable. He was always so enthusiastic. He's very personable. He didn't try and steer you the wrong way. He listened to what you wanted.

Brad

Apr 13, 2016

People there seemed a lot more friendly(employees) than in past visits. The "waiting time" was greatly reduced and I wasn't pressured to buy extra stuff like wiper blades, cabin air filters etc.

William

Apr 12, 2016

Excellent service advisor and service; advisor was great, friendly personality, calm, welcoming. Also, I loved the lounge and fireplace enough to actually catch a brief nap while waiting! Sorry, I didn't sample the in-store Dunkin' Donuts (calories, no other reason!)

James

Apr 12, 2016

We came for a recall and we requested no other work when we made our appointment. You did honor this request perfectly and Jesse Glosenger took excellent care of us. He told us how long our recall service would take and he was extremely accurate. He was courteous, professional, kind, and very likeable.

Marsha

Apr 12, 2016

We purchased a Toyota Corolla for my daughter Nov 2015 which she loved and it was hit while parked in our driveway. The car was a total loss. She was devastated. We went to Toyota to look at new cars and George Z the manager was absolutely wonderful. We dealt with George when purchasing the original car so asked for him. My daughter was crying telling him the story and showing him the pictures. He immediately had the salesman, Mark Thomas bring up an 2016 Corolla similar to the one she had, only a little better. She loved it and was happy again. We were able to get the car as soon as the ins. check came in. It was such a traumatic experience and I have to say the staff was so kind and went out of their way to help us in any way. We are so happy to be a part of the "Toyota Family" since that's exactly what it felt like. After having such a positive experience I will be returning very soon to purchase another Toyota for myself. After years of driving Chevys I want a Toyota. The quality and service cannot be compared.

Busyones

Apr 11, 2016

We bought a new car here in January 2016. Our questions were not thoroughly answered and we bought a car that did not have the accessories that we needed. Our concerned were immediately addressed with the dealership which was not receptive. We let it go. At the end of February or early March, we called with concerns that we had not yet received our registration. We were told we would get it any day and they had had problems with their title employee who left them in the lurch. Continued follow up calls resulted in more "any day now" and passing the buck. One week before our temporary registration was about to run out, we were told they would only speak with the owner of the vehicle, When "the owner" called they were told that it was not the dealerships fault. It was PennDot. Follow up with PennDot was determined that no registration to date had ever been submitted. More calls to Toyota of Scranton was more of the same. Not their fault. No remedy, no recourse.

Edwin

Apr 11, 2016

that when I came back the 2nd time, I was taken almost immediately and the problem was fixed within 2 hours

James

Apr 8, 2016

I really liked how I was able to get my car serviced and was able to get a ride to my school and got picked up.

Judith

Apr 5, 2016

I came in without an appointment. Everyone I met, from the man who greeted me on arrival to the woman (Tiffany Peoples) at the desk who checked me in were friendly, professional, and very helpful. Even without an appointment I was in and out in about an hour.

Sybille

Apr 5, 2016

Friendly, polite, prompt service, clean facilities, comfortable waiting area. Everything was explained very well, before & after service. I was in & out in just an hour, and it was clear from beginning to end that good customer service & appreciation was a high priority.

Joseph

Apr 5, 2016

Courteous , fast service, pleasant waiting area. Had time to check out new Toyota's on showroom floor. Unfortunately I'm retired and can't afford a new one. Fortunately my 2006 Rav4 has only about 52,000 miles on it and is in good condition,

Gregory

Apr 3, 2016

Everyone was friendly, easy to make appointment and even though they said service could take an hour they were done in less time.

Tanya

Mar 31, 2016

Your service and detail are incredible. I've never seen another car dealer take the time that you put into customer service.

Bruce

Mar 30, 2016

Our sales rep. Was very informative, explained the trucks navigation system, blue tooth, all apps. etc. before we left the lot. Also got a good price on our trade in/lease.

Louis

Mar 29, 2016

the entire buying experience was easy, quick and professional.From the initial contact with the internet sales rep. Marisa tothe sales person Jenna S and Angelo in finance were all great.

Carol

Mar 29, 2016

My service rep Josh was very helpful and courteous. Took very good care of me. Jessica also was great with the rental car.

newgal

Mar 27, 2016

Everything was just great; very convenient. The person was well informed who was at the service desk, so I was thankful for that. All went well!

Jacqueline

Mar 25, 2016

all great people to deal with--work is done in a very timely manner--all questions and concerns are addressed by knowledgeable workers

Arthur

Mar 24, 2016

Customer service reps knew what they were talking about. Made recommendations without getting too pushy. Repairs performed in a timely fashion for the price quoted. Car was even washed which was a nice surprise

Dena

Mar 20, 2016

The process that is in place to check people in and organization of the service process is second to none. The waiting area is phenomenal.

Marie

Mar 19, 2016

Mainly, having staff treating me, an elderly lady, as if I had brains. It may not mean much to you, but Toyota of Scranton has, through the years, never talked down to me, or asked my husband to come in and talk instead of dealing with me directly. It's why I come back.

Charles

Mar 19, 2016

Maintenance was scheduled quickly and a very thorough job was done on my vehicle. I did not have to wait for a long period of time and the scheduler (Tiffany Peoples) was very courteous and efficient. It was an exceptional experience.

Fromupnorth

Mar 18, 2016

I've had a good and bad experience from service. Looks like the old service manger is not there and that might be the reason for improved service. The bad is in the past the service advisors were pushed to sell add on services that were total BS. The good is they seemed to have mostly stop this practice on people. The other bad is I came in for service for simple issue of a broken wire that I even told them where I thought where it was and I was right in the end. This repair was done after relay, computer parts that were needed. They thought they were smarter then a electrical engineer. I would fix it myself if I had the schematic of the wireing. In the end, they kind of made it right but left a bad taste. The good is the last two times I brought my car in were very positive experience where they listened to me and ended up with services done for free of charge under the service bulletin and were very up front about it. I think the service times are very good even if you have to wait a hour of two to repair an issue.

emsjgage

Mar 18, 2016

Kept me informed on the service that was needed and my vehicle was done in a timely manor. Thanks for your quickness in completing my service.

Daniel

Mar 16, 2016

Thorough, professional, courteous, timely at every level. Complete explanation of what would be done at the start, what was done at the end, and attention to details regarding specific requests or issues of service to my car.

Catherine

Mar 11, 2016

Brenda W., the representative, was very courteous and helpful in assisting me with the questions I asked and made my visit to your dealership very comforting.

Daniel

Mar 9, 2016

It was very quick Everyone was very nice and helpfulNice waiting room washed my car!! :) It was a very quick process as well

Paul

Mar 9, 2016

Called for appointment for inspection and got one the same day. Everyone I dealt with was personable and professional. Work on vehicle was completed in a timely fashion. One more happy camper...

Dolores

Mar 9, 2016

Compared to previous visits, this was by far the most professional, attentive, respectful, and swift service we have experienced at the dealership.

Bette

Mar 7, 2016

courteous staff. prompt service. notification of appropriate repairs. comfortable waiting area. clean restroom. availability of food at a reasonable cost.

George

Mar 6, 2016

Brenda is a superstar in service. I love that your a pet friendly business and extremely customer oriented. All employees are very courteous and friendly

Dorothy

Mar 5, 2016

they were true to keeping scheduled appt, the shuttle service is excellent;inspection of vehicle to point out any other things that may need attention;late pick up hours

Nicole

Mar 3, 2016

Dave Morrison was so patient while I changed my mind for months about which vehicle I wanted. When I finally decided, they didn't have the vehicle on the lot but Dave and Brianne located it immediately for me - with every single thing I requested. Dave Banas and Angelo Barretta got me the price that worked for me on the car I really wanted. The entire team made the process quick and easy and they all showed excitement to match my own. I couldn't be happier with my experience and my new car!

Danny

Mar 3, 2016

You consistently provide the highest level of service and customer focus. We always know what services the vehicle needs and what services the vehicle will most-likely need during the next service interval.

Victoria

Mar 2, 2016

everyone is friendly and service is done fast I never wait longer than time told very comfortable waiting room and playroom for children

Edward

Mar 2, 2016

Service team is very courteousTold me approximately how long it would take...I really like that you get a pager while you wait, so I wasn't stuck just in waiting area I was able to walk around outside.

Lyle

Mar 2, 2016

My wife said it was very easy to get into and out of the service area, people were very friendly and god information from the people about the service.

Stephen

Mar 2, 2016

Efficient, professional and service time was less than estimated, and the price was reasonable. Could not ask for more. But then again, maybe a good deal on a new tacoma. The 2016 tacomas are lookin real good.

Jacqueline

Feb 29, 2016

it is always a great experience coming for service. I was given a time frame for the work to be done and it was within a 10 min window of that time. It makes it much easier for planning around our schedule

Ellen

Feb 29, 2016

PersonnelGentleman that waited on me helpful But Brenda Wills (I think her name) is always above and beyond pleasant and kind to all in the area to be helpful to

William

Feb 28, 2016

Our salesman was very pleasant to deal with and quite knowledgeable about Toyota products. We were quite particular about the trim level and color of the vehicle we wanted. He was very patient and did his utmost to make us happy.

Philip

Feb 27, 2016

The service rep was excellent. Very professional and curtious. The technician was also excellent. Very knowledgeable and explained everything that needed to be done. Top notch service department.

Marvin

Feb 25, 2016

The staff and facilities are far above any I have ever delt with. Times quoted are spot on and explained in detail.

Joseph

Feb 25, 2016

prompt services & on time nice area to wait for your car staff were very friendly and courteous answered all my questions and washed my car when they were done

Anthony

Feb 24, 2016

I was greeted as soon as I walked in and my appointment was on time. It is a very comfortable place to wait for your car and it did not take long to complete the appointment.

Maria

Feb 24, 2016

Very professional and helpful. Offered me a new filter for my car and I declined. They did not keep pushing me into buying it. They accepted no and moved on. I loved how they washed my car. I am on the road A Lot and have a very busy schedule. That little bit of courtesy is greatly appreciated. Thank you!!

Joseph

Feb 24, 2016

Everything was done in good order and everyone was very friendly. While the service is being done the waiting area is comfortable with the chance to have a coffee at Dunkin Donuts or take a shuttle somewhere if desired.

Kristen

Feb 24, 2016

Got me the price I wanted with no hassle didn't have to haggle with anybody and the sale itself was quick and efficoient

James

Feb 23, 2016

The service tech (tiffany) was very good and kept me informed. But I had asked about checking heating while dash was off for air bag and was told it would cost three hours to remove and check. But half that time was already done with removing dash to replace passenger airbag and unit is directly under it, was not happy with that.

Fenderbassman

Feb 20, 2016

brought my 06 tacoma in for frame and leaf spring replacement. 4 days it was done and then some. everything was redone underneath. fabulous job guys. no labor charges.

MariaHurst

Feb 20, 2016

I was impressed form the moment I pulled in the service bay. All employees were impeccable in appearance and could not have conducted themselves more professionally. Every time any of my three vehicles are serviced at Scranton Toyota the wait time is short, whether I have dropped the vehicle off or wait in their beautiful lounge. I cannot say enough great things about my experience with Scranton Toyota's service department!

laurellines

Feb 19, 2016

It seems every time I bring my car to Scranton Toyota for service and wait in the lounge, I wait a really long time!I would guess the service department over books service appointments!I have not gotten used to the long wait time!

Peter

Feb 14, 2016

The staff was friendly and professional. They were prepared for my appointment, knew what service I had scheduled and accomodated me with an additional request that I needed an inspection. The service was completed timely and I was provided with a full explanation of what was done to my car.

George

Feb 13, 2016

From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and even has Dunkin Donuts inside the dealer. It wasn't long before my car was ready, when it was brought around to me it was even washed! Great Job by all.

Earl

Feb 13, 2016

Bonnie is always friendly. Shuttle service is convenient while your car is serviced. Always see our favorite salesman Doug Stahl there and he is great too!

Deborah

Feb 13, 2016

took care of my needs, oil change,rotation of tires, and overall inspection for performance of car. No problems found and lastly,everyone that I spoke to was very nice and courteous! not a long wait at all..also clean dealership.

Toyotalover3535

Feb 13, 2016

From the moment I pulled into the dealership, I was greeted with a smile and found the employees to be friendly. The waiting room was comfortable and even has Dunkin Donuts inside the dealer. It wasn't long before my car was ready, when it was brought around to me it was even washed! Great Job by all.

Roger

Feb 12, 2016

the way in which it was handled. The young woman whom we talked to was very informative, pleasant, and a pleasure to deal with.

Edmund

Feb 11, 2016

Friendly staff. Nice waiting area. Would be nice if Coffee Shop was open and internet access was available to accommodate customers visiting showroom in the evening.

disabled person

Feb 11, 2016

Joe called and explained everything after our miss understanding. my experience was different from any other car dealership. I personally would recommend Toyota of Scranton...

Peter

Feb 9, 2016

I came on the wrong day for a 30 day check, but they took care on me anyway and I was out within 20 minutes.

Michael

Feb 7, 2016

Super fast and efficient. From setting the appt to picking it up. Thanks for running it thru the car wash too.

Thomas

Feb 4, 2016

I was very satisfy with the quality of work that was performed on my Camry plus the customer service. I liked the quick response to my questions and my request.

Candice

Feb 3, 2016

Service is done in a timely efficient manner and waiting is a pleasant experience with the fireplace and ability to purchase coffee!

Roseann

Feb 2, 2016

Friendly, curious and very patient sales personnel helped us to select a new car lease. We are very satisfied with our lease and new Highlander.

Susan

Feb 2, 2016

The salesperson Jenna Sledzinski was friendly and helpful and very knowledgeable and a pleasure to work with! Same for Tony in financing-sorry I don't remember his last name!

Phillip

Jan 31, 2016

service writer was pleasant and friendly. went the "extra mile" to see that my service was expedited as fast as possible.

John

Jan 31, 2016

Fast, efficient no hassles and you washed my car afterwards! Pleasant waiting area with food and drink options available. Short wait time with an automatic alert when service was completed.

Stuart

Jan 30, 2016

Arrived for service with my 4runner and promptly greeted by Brenda. Waiting area clean, comfortable, used the Wi-Fi and the Dunkin Donuts is a plus.

Robert

Jan 29, 2016

The way I was greeted at the Service Center. In that the personnel were all friendly and had a thorough knowledge of "WHY" I was there and Where my vehicle was to be be taken to have the services performed. Saved a lot of time on my part and assured me my vehicle would be taken care of rapidly.

Ronald

Jan 29, 2016

The paging system for when your auto is finished is a good improvement,and there seemed to be less confusion at the main desk.

Jeremy

Jan 27, 2016

The woman at the counter was extremely helpful sadly I don't recall her first name I believe her last name was Webber.. Very informative and helpful.

Catherine

Jan 25, 2016

I was able to get an appointment that fit my schedule and my service was completed in a timely manner.

Terry

Jan 24, 2016

Cathy was able to get me a service appointment in 1 hour.Bonnie Weber is an extremely competent and helpful Toyota employee, who I feel goes out of her way to make certain the customer is always informed of all options open to them!

Pauline

Jan 21, 2016

Sales staff - Service Department - even Maintenance are always friendly and helpful. Before I left the dealership , even after explaining every function of the car, I was asked to please call with any questions. Salesman also followed up with a phone call the next day to ask if I had any questions. My experience with Scranton Toyota has always been top of the line. That is why I recommend the dealership to others.

Donna

Jan 18, 2016

EVERYONE WAS KIND AND HELPFUL. THE WORK WAS DONE IN A TIMELY MANNER. CLEAN AND INVITING FACILITIES. NEVER HAD A BAD EXPERIENCE AT TOYOTA OF SCRANTON.

karl1025

Jan 18, 2016

I recently had my 2013 Tacoma in for routine service and 4 new tires. I called and scheduled my appointment, but was not asked what kind of tires I wanted. The person on the phone was a gentleman and seemed to be in a hurry to get off the phone. When I arrived, I was taken care of by Brenda Willis. She called to see what tires were in stock, due to it not being ordered ahead. She found the exact tires I was hoping for and all was great from then on. Brenda and Bonnie Weber are always pleasant and professional, which is welcoming when they are most times the first employees I see when I enter. Fantastic job as always!!

David

Jan 16, 2016

Bonnie was very helpful and informative without being asked. I was given both shuttle service and eventually a loan car when the repair took longer than expected. When the engine light came back on the car was immediately rediagnosed.

Haydn

Jan 15, 2016

As usual arrived for apt and service was started immediately. The service representative,Bonnie Weber was courteous and explained all that needed to be done. Called my cell where there was an issue that needed to be discussed

John

Jan 14, 2016

We were especially satisfied with the Excellent and timely service and very friendly people . It was an enjoyable experience waiting to have our car serviced. Our appointment time was right on track ..

Christopher

Jan 14, 2016

My car was very clean inside when I took it in for service and was just as clean when returned. I was impressed that they washed my car without charging me! Thank you for that.

Robert

Jan 14, 2016

Dave and Doug were so easy to work with. Wasn't sure we were going to get new car yet but drove home in a beautiful RED car.

Jaclyn

Jan 13, 2016

Check in was easy and my service was performed promptly. My car came back cleaner than when I dropped it off. Cool!

Roger

Jan 12, 2016

took car in for servicing. it was done promptly and the people i dealt with were polite and helpful and every time it's been the same.

David

Jan 11, 2016

Easy check in. Bright, clean and conformable show room with relaxing areas while you wait for your vehicle to be serviced.

James

Jan 9, 2016

How quickly it was done and the excellent communication on the recommendations my needed when it was apart. good job guys.

tcmat

Jan 5, 2016

Had a flat tire late Jan 2nd; did some online looking and called Parts early Monday AM. Wayne (parts dept) picked up; found an exact match, and could get it in-house in an hour. His installed-price was $20 lower than best online quote. Everything done by a little after 1PM - with no appointment! (Wayne did connect me with svc; no name, said they "had space, but might get busy later on" - I wanted to lock in a time, but they didn't offer; ???)Good to have a confident, well resourced team member in Wayne; when he picks up the call, you know help is on its way.

Diane

Jan 3, 2016

I did not have a service appointment and needed to take care of a recall repair, as my daughter would be returning to college with the car. My needs were cheerfully acomodated by service staff and the repair quickly made. I was very pleased. On previous visits service staff tried to sell unnecessary services and I lost all trust in your service department. That did not happen this time.

Leonard

Dec 31, 2015

they were able to meet my daughters needs in purchasing a newer car and helped me with a new lease too

Patricia

Dec 30, 2015

I have previously bought from you and always delightful, professional. This time from salesmen to financial your people were second to no one. From picking out vehicle to signing the deal your staff was kind patient and courteous answering all our questions. Andy and Laura were excellent.

Mark

Dec 30, 2015

In three deals I have done with Toyota, I've never been more comfortable working with Sean Von Poppe in sales. He answered every question thoroughly; not dumbing down information that was too technical and was not condescending when I asked typical uninformed consumer questions. I felt like I was working with a person and not a salesman and that was a huge factor in securing the deal. He is a valuable asset to the dealership and someone who I would highly recommend to friends.

Martin

Dec 30, 2015

very nice & helpful sales people finding the vehicle that I want & explaining all the features of the vehicle I chose and reaching my price

Aleta

Dec 29, 2015

Service department workers were friendly; they completed an oil change and brake check and tire rotation in less than 45 minutes.

never go

Dec 27, 2015

lousy customer service. was lied to. service manager said there were 3 bulbs out in car. only needed one brake light. said there was a noise coming from rear. they put struts on the front. manager keep on saying on every other sentence KNOW WHAT IM SAYING. just a horrible experience. mr sutton was his name

Sandra

Dec 23, 2015

The staff is extremely helpful and attentive. Any and all concerns immediately handled. The facility is very comfortable and clean.

Evelyn

Dec 23, 2015

Quick execution of finance process and eagerness on the part of the salesman and finance manager not to hold up the customer too long.

Mary

Dec 22, 2015

Just a little long waiting. Everyone was so nice. Must be a new charge alignment my last four tires the alignment was free plus every time they changed the snow tires for the regular tires it was free next time I will need regular tires.

Joseph

Dec 22, 2015

Jeff Mericle was absolutely fantastic. This is the second car I bought from him and I would recommend anyone to him. His enthusiasm is the best. What a great guy!!!!!

William

Dec 22, 2015

Our salesman was very knowledgeable of the vehicle we were interested in and worked with us to ensure a great,positive experience. The financing department went out of their way to provide us with the financing needed and also made our experience at Toyota Scranton outstanding..

Label2

Dec 21, 2015

After an unfortunate accident I needed some body work on my NEW car. The customer service I receive was excellent. They kept me informed of the progress of the work & it looked flawless. Thank you!

Elaine

Dec 19, 2015

Bonnie Weber and Randy were both very helpful. Bonnie made sure we got our car back ASAP and Randy did a great job explaining to me what was done to the car.

Dane

Dec 19, 2015

Atmosphere is friendly. Service was good. Sales staff was extremely helpful and easy to work with. Staff made purchasing our new car a pleasant experience.

Carl

Dec 19, 2015

I've said this before, your staff is very professional and friendly. I never have any trouble getting my questions answered. Love your place.

Martha

Dec 18, 2015

Everyone was friendly and helpful and I got a great deal! I would definitely recommend this dealership to a anyone. Everyone went beyond and above to help me get the car and deal I was looking for.

Barbara

Dec 18, 2015

On time service; didn't have to wait too long and very courteous service representative. Like the fact that Dunkin Donuts is at the facility.

bodiedog

Dec 18, 2015

Service work done fast,no problems with writers.Can;t select an employee because his name is not there,update your page if you want my statements! He does work at service desk!!

Bud

Dec 18, 2015

My wife and I are very happy with the professional service your people have given us from the salesmen to the Service Department. I once owned a Cadillac and the service didn't hold a candleto the service you folks give. I spent lots of time there for repairs which is why for the last twelveyears I have owned Toyotas. Two cars and a truck. Hope you all have a Merry Christmas and a Happy New Year.George & Elaine Kaiser

Jdcell100

Dec 18, 2015

They say they have an express lube was told it would be well over a week to get in for oil chang not to happy about that for a simple oil change

Frank

Dec 18, 2015

Brenda is very helpful and very pleasant to work with. I had regular 50k regular maintenance done on my Prius, about $54 with coupon. Thanks!

Arthur

Dec 11, 2015

Came in unscheduled for a free service. Was taken right in. I only had to wait one hour. Everyone was friendly and several people greeted me. They checked my tires and brakes which was unexpected, and I love getting my truck back cleaner than when It came in.

Ellen

Dec 11, 2015

This time the person taking care of me wasn't so pushy. He also scheduled a van to drop me off and pick me up in a timely manner. Also, the van driver was very pleasant and courteous.

Walter

Dec 11, 2015

My experience at toyota was very professional. I was treated very well during the sales process. My salesman, Sean Von poppe found what I was looking for and kept me up to date while the truck was being built. Very satisfied with everyone who helped me get the truck I wanted.

Elizabeth

Dec 9, 2015

In and out of car appointment on expected time for excellent care.had to use bathroomWas very pleased with cleanliness and decor

Lynne

Dec 6, 2015

Courteous staff helpful n understanding when someone's credit is not A+! They were able to put me on a great new car!

Robert

Dec 4, 2015

The sales rep, Jeff was EXTREMELY knowledgeable and patient with us as we looked at a large selection of vehicles and model years. He was able to readily tell us the difference between each model and version and point us in the right direction. Once we decided on the car we bought, he worked with us to get the right deal and appropriate financing based on our situation.

mike25

Dec 4, 2015

I just scheduled an oil change and tire rotation but they wanted $76. Way too high even with synthetic oil. Last time cost me much less. And the serviceman on the phone was very little help. It was like "can't pay, too bad." This is after buying 5 cars from them.

Steven

Dec 2, 2015

Cathy was very knowledgeable and efficient. She has a great attitude towards her job, Toyota and cars in general, she was a pleasure to work with. The facility is great. We liked that a tour was given so when we come for service, we know what we're doing and where we're going. Also, having the first service appt booked during this tour was great, We liked that we didn't have to call back and set up on our own.

Tom M

Nov 27, 2015

Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton.

tcmat

Nov 27, 2015

Needed new snow tires, and found we needed a new windshield (suspected transport damage); good deal on tires, work done quickly. Thanks to Mark Thomas who coordinated the windshield issue; also to Curt Manck for sending Paul (Tri-County glass specialist) to my workplace to assess and estimate. Paul was friendly and professional, and a great subcontractor-representative for Toyota Scranton.

Krista

Nov 25, 2015

I feel I got the best deal .The salesmen were so friendly and knowledgable.The finance dept. was phenomenal in working with banks to get me the best rates.This experience was a 10+ across the board!

Janice

Nov 24, 2015

Every thing was done efficiently. I was waiting exactly the amount of time I was told when I brought the car in.

Dominick

Nov 24, 2015

my experience was greatthe ease of purchase and friendly servicethanks to mark and angelo at Scranton ToyotaI hope the great service continues

Joe Chief

Nov 23, 2015

Great sales man. Chris Wagner. Nice guy. No pressure, very pleasant demeanor, and worked with me for a reasonable deal. But...Service is a joke. First "free" oil change, took me 4 trips for them to get it right. Didn't re install 4 or 5 simple bolts on front of my truck, they were just out of sight unless I felt or looked just under it. So I go back, and the tech looks shocked, wants to know where to get the bolts from, I said use the ones that you took out. This all happened the same day. First service EVER on my new truck. After that, I noticed bent plastic trim in front of my drivers front wheel. It didn't look right. After a week or so, I figured I'd look at the other side, sure enough, it looked right. The drivers side was de formed because they left one bolt in during the oil change, and left the front plastic trim hanging instead of removing, permanently deforming it. Trip number 3, go to dealership and report damage, order trim. Trip number 4, go to dealership and have new trim installed. 4 trips for one oil change ? Brand new truck ? You gotta be kidding me. It gets better, I get a call from customer service and simply tell them of my experience, and I certainly don't appreciate my time being wasted on such nonsensical mistakes. They are getting paid while I waste my time on days off. How can I trust anything they do and what a terrible 1st 2nd 3rd 4th and 5th impression. The response was indifference. Next incident was for my "FREE" tire rotation. I marked each tire with large chalk as to where I wanted it. I said X the backs and move the fronts straight back. Work order stated to X the backs. Someone comes in to the fancy waiting room and says my truck is ready. I take one look and see they crossed both fronts and backs. I realize this service department is beyond hope, go home and rotate the tires myself. I'm done. It gets even better. A month or two later I get an email from Toyota of Scranton, asking me to fill out a review from an INDEPENDENT company. So I repeat this whole story and hit SUBMIT. Guess what ? My reply was that since my review was sub Parr, that the dealership would possibly contact me, and after that I'd still get to write a review. This was not disclosed to me until after I tried to submit a sub Paar review. I have not heard back from the review company, nor Toyota of Scranton on this issue. It's been about six months. It seems to me that as long as you don't check their work, they are more than happy to dance around and have fun at work. But God forbid you get aggravated at any incompetence or complete lack of pride, or waste of customer time. If you're happy everything is fine, if not, to xxxx with you. It's a corporate smokescreen, no accountability. I've noticed customer service has gone down the tubes maybe since the 90s or so, but this case stands out alone, far below and beyond any other experience I've had as the single most pathetic case of just not caring. Buy a new vehicle with your hard earned cash. Express discontent with their blatant disregard and lack of respect for customer after the sale. Then INDEPENDENT survey that only accepts 5 star ratings ?What more could you ask for ?

Strunk

Nov 20, 2015

Always pleased when I walk through the door and see Brenda Willis!! This is the best service rep you have. She keeps me sane in a world of retail misfits. You must have the best training department ever for customer service. Her smile takes the painful experience of bringing your vehicle in for service and makes it pleasant. Also, my sales rep always says hello and asks how I am doing and it has been over a year since we bought the car!!, Doug Stahl is always the name I give when I refer to Toyota.

Haydn

Nov 19, 2015

My vehicle was brought in for replacement of a third brake lite as well as rear rotors and brake pads.It was done expeditiously and correctly. Dealing with the service department is always a pleasure

Joseph

Nov 18, 2015

The overall experience was "best in class service" from start to end. Professional and friendly team that works together. Thank you Doug, Kevin, Kenny and Joe.

Guy

Nov 12, 2015

The service advisor checked me in quickly and explained the invoice when the job was done. She did a great job, plus they washed my car when they were done with the service.

Joseph

Nov 10, 2015

I went there to find a reason not to buy or lease a vehicle for my daughter. I wanted to wait until she received her Masters Degree in May of 2016. A few hours later I leased a new Rav 4.

John

Nov 8, 2015

The new service set up works incredibly well. The greeter, Jolynne was very friendly and efficient. She explained the new process to me and gave me an electronic notifier which would let me know when the car was ready.

Lee

Nov 2, 2015

I was able to explain to the salesman, Mark Thomas, what I wanted in an truck and he delivered that truck. Just as important, the trade-in value for my old truck was where it should be, according to my credit union. Also, I received adiscount on the MSRP. If I had bought this truck at any other dealership, I would have paid over $3000 more. Iwill truthfully tell my friends about the fairness I receivedat Toyota of Scranton. If they have any doubts, all they have to do is look at what I am driving and where it camefrom.

Tom M

Oct 31, 2015

A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available.

Edward

Oct 31, 2015

I am pleased to say that with Mary Jo's recommendation that resulted in a satisfactory solution of my need regarding my Venza worked out and the service needed was done promptly.

tcmat

Oct 31, 2015

A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available.

John

Oct 30, 2015

service was extremely quick..Great support from Joe Mercado (sr) and Kenny Garippa to completely the transaction quickly and efficiently !!!Very pleased working with bioth of those guys and will derfinitely seek them out for my next car purchase

Hopefully 4Runner Buyer

Oct 30, 2015

So much for a great buying experience. While Jeff was a good sales person, we really didn't want a different vehicle than the one we came to look at. It's just bothersome that we were ready to purchase but the dealer wasn't realistic in what they'd give us for our trade and what they would take for their vehicle. As I've seen this will only continue to sit on the lot and eventually they'll lower their price. Why not just lower the price, get it sold and out the door? I can only assume Jeff didn't need another sale at the end of the month.

Jennifer

Oct 28, 2015

Knowledgeable, friendly, NOT pushy salesmen.They were extremely happy to meet my needs, and made sure I understood the entire process.

Thomas

Oct 25, 2015

The best part is the continuity - since the first visit, everyone ensures a professional and friendly experience, and needs are addressed quickly as they arise.

Gloria

Oct 22, 2015

Wanted to trade in my Camry XLE that I bought previously from Scranton Toyota for a 2016 Camry XLE. Doug Stahl, the sales consultant went over and beyond to locate a 2016 Camry XLE in the color that I preferred. Was very professional and courteous. Worked with me on pricing to get me a great deal as I was a repeat customer. Took the time to show the different features of the vehicle and didn't hurry through the sales process. Angelo, the financial advisor was friendly and professional and allowed extra time to go over the features of the extended warranty and paperwork. It was a pleasure to do business with Scranton Toyota and would definitely recommend them to friends and family.

Sandra

Oct 21, 2015

I am always treated with respect and kindness. I feel that is very important in order to keep me as a customer. Bonnie Weber is my go to adviser and I just appreciate her friendliness and advise . She listens and then tries to get me the best help Toyota has. This visit was no exception . I feel like I am a valued customer and really, as part of their Toyota family. I've been a Toyota owner for a long time. And, that is why I keep coming back. Thank you .

Thomas

Oct 21, 2015

Facility is extremely well maintained; service waiting room has been updated and is extremely comfortable. All areas have been refreshed with high grade local artwork. Staff overall is stellar at customer interaction.

Michael

Oct 21, 2015

Everything was great. The people are the best, and go out of there way to make the experance a good one.

John

Oct 20, 2015

I have already responded to a survey from Toyota. You are likely to get a copy for your records. Service was excellent. Your employee, Brenda, has years of experience and this matters. I usually wait while the work gets done so your showroom and its amenities are important. Availability of coffee, TV, wi-fi, rest rooms make the wait go quite rapidly. You also make an effort to clean up my vehicle. I appreciate that. When you say the job takes 2 hours, it does. I appreciate that as well.

Christine

Oct 20, 2015

This is the second car I have purchased from Toyota of Scranton, and my sales person both times was Jenna Sledzinski. Jenna is a wonderful sales person and gives me a great price right from the start. She in definitely in tune with what it takes to make a sale. The communication was excellent, and the transaction was smooth. Hope to deal with TOS and Jenna again. And thank you to Mr Hazen for doing the paperwork quickly.

Sybille

Oct 20, 2015

Friendly, efficient, clean, generally welcoming atmosphere which makes waiting & doing business a pleasant experience. And I did, in fact, recommend your dealership to some neighbors today.

nancy1239

Oct 20, 2015

I just leased my 2nd Rav4 from Toyota and while I like the car, I am unhappy with Toyota in general. I always get the 15,000 mile package for the term of my lease. I received a $450 invoice for the vehicle I turned in. It seems whoever wrote up the lease put down 12,000 miles and when signing all those papers pushed in front of me, I did not catch THEIR error!! No matter who I spoke to thus far, no one is willing to accept the mistake. While they smile and help you out, they are alienating me from the dealership because of this. I feel that Toyota of Scranton should pay for THEIR mistake and not me. This one is one them!!

Kim11

Oct 17, 2015

Jenna S. is a great salesperson. No pressure. And she keeps her promises. She told me that I would get a ride to work for my service visits and she made that happen too. Nick, who drove me to work, said to ask for him and he'd get me to work before they opened. Both made me feel very comfortable.

Mcg

Oct 16, 2015

Great service by Brenda wells will always ask for her in future dealingsa Ms Preno was helpful and will recommend Scranton toyota to a friend

condoking

Oct 16, 2015

Very Prompt and Professional Service always when dealing with Bonnie. The time spent getting serviceis kept at a minimum and always with a smile.

beckajean

Oct 16, 2015

I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really afford much. The sales associate was mindful of that and didn't pressure me into purchasing something I couldn't afford. I really appreciated that. Since then I have religiously taken it back for almost all of the routine maintainance. I have taken it in unannounced for random mishaps (hitting tire tread on the highway..) and never once did they give me a problem. they put it up on the life and helped me out cable ties on it. when I had my accident the body shop kept me informed regularly and even let me come back and see the repairs. only once did I throw a fit about being charged for tightening the serpentine belt that they put on. in the end, they accepted responsibility and didn't charge me. I can't say enough about them. I feel comfortable walking in. every one has always been respectful, professional, and friendly. I even convinced my aunt to buy a car here. My only wish is that there used car section was a bit bigger and included older a few older toyotas, not just ones returned after a lease is up. other than that - I really can't complain. I didn't think it was possible to love a dealership as much as I love them. I won't ever buy a car anywhere else.

Mtfred

Oct 16, 2015

Went in for 10,000 mile service and complained of excessive tire noise, They did a guick check of alignment on the floor and said it was it specs. I questioned the bad tire wear and road noise and pull to the right ,service writer said there is nothing that was wrong. I asked if they took it on a road test, and they did not. Took it to a local shop and found wheel alignment out of spec . No more pull or tire noise. The local shop went the extra mile to fix my RAV4

Albert

Oct 9, 2015

Very professional and timely service; also made next scheduled appointment. The facilities are very nice and comfortable and only waited 1 1/2 hr

MomOfTwo

Sep 29, 2015

My salesperson, Mark Desmarais, was very thorough throughout the entire process. He was patient as I spent 6 months trying to decide on a car, he listened to my wish list and helped me select the right car (Highlander) when I was ready. He explained all of the features in detail and spent considerable time making sure I knew how to use the car. Mark followed the process through and made sure the paperwork was ready to go when I was ready to pick up the car. It was a wonderful transaction! I highly recommend Toyota of Scranton - I honestly can't wait to go back for service. They have a Dunkin Donuts and WiFi in a beautiful room while you wait.

Elizabeth

Sep 29, 2015

From day one working with Jenna S., my experiences have all been pleasant. I will not go anywhere else, I hope my next Toyota is with Dickson City!

geld30

Sep 29, 2015

My salesperson, Mark Desmarais, was very thorough throughout the entire process. He was patient as I spent 6 months trying to decide on a car, he listened to my wish list and helped me select the right car (Highlander) when I was ready. He explained all of the features in detail and spent considerable time making sure I knew how to use the car. Mark followed the process through and made sure the paperwork was ready to go when I was ready to pick up the car. It was a wonderful transaction! I highly recommend Toyota of Scranton - I honestly can't wait to go back for service. They have a Dunkin Donuts and WiFi in a beautiful room while you wait.

Patricia

Sep 28, 2015

Joe Mercado Sr. was very helpful and knowledgeable. He made me feel comfortable when I was trying to make my decision on the car I was buying and then bought.

Gregory

Sep 27, 2015

I called earlier the day of my service & they were able to fit me into the schedule the same day.

Jeffrey

Sep 25, 2015

I received quick service, and was told all items that was service and what should be replaced in the next couple of months.

Brian

Sep 18, 2015

My buying experience was stress free and the dealership staff were professional & courteous. The dealership was clean, offering bottled water, and if you're hungry there is actually a Dunkin Donuts inside the dealership. My only reasons I cannot give 5 stars is that the sales people tell you that any vehicle they sell that is equipped with Sirius/XM will receive 3 free months service. However, mine did not include the free 3 months, and post-sale they don't seem to want to talk to you. Over the course of a week I chatted and emailed, and was told someone would get back to me. Even an email to the sales director goes unanswered. So, overall they offer an easy buying experience but fail in the post-sale communication aspect.

Jenna

Sep 18, 2015

From Sales to Finance to the delivery of my vehicle everything went well!!! Thanks to Mark Thomas for making my first time vehicle purchase a memorable one!

G Hughes

Sep 18, 2015

I couldn't imagine taking my car for service any other place than the Toyota of Scranton Dealership. The entire staff, especially Brenda Wills have been taking care of me and my family for several years. Brenda is always polite, courteous and will do whatever it takes to make our visit hassle free. I would also like to thank Bonnie Weber for providing the same type of service. We have a routine where they schedule our visit, greet us at the door, are well prepared to discuss the work that is needed and have us on our way in a matter of minutes. At time of pickup, they provide all of the paperwork, give explanation (in detail) of the service that was performed and ask if we have any questions before we prepare to leave. It doesn't get any better than that. They are the best!!!!!I know there are many others at the dealership that make the results of my visit the perfect experience. Hats off and a big thanks to everyone at Toyota of Scranton.

Donna

Sep 17, 2015

I enjoyed dealing with your Service Advisor, Bonnie Weber. She is very pleasant, experienced and helpful. The facilities are very clean and welcoming.

Marie

Sep 14, 2015

I met a new Service person, Josh. He was very very helpful,I was in for a 40,000 check up on my 2008 Avalon, and hecalled to tell me that he noticed it needed inspection soon...and then he arranged for that to be taken care of as well!I appreciated knowing that and getting it done while the car was there. He is an excellent Service person! Very kind and cordial!...

Russell

Sep 12, 2015

Very professional and courteous staff. Had an appointment and wait time for completion of work was exactly what they said.

Kendra

Sep 12, 2015

Is was quicker on this visit they did more than an oil change in the amount of time that it usually takes thme to do an oil change. I liked checking in and out in the garage there. It went much faster. In the past I have stood near the desk and it will take some time before anyone will assist you. She also fixed my last name. She was very nice and didn't seem to rush through things. She fixed my last name on my file. Prior to this they were always in a rush and didn't have time to correct it.

John

Sep 10, 2015

As a walk in, it took only 1 hour and 15 minutes to do the 10,000 mile check up and an oil change. Great work.

Kevin

Sep 10, 2015

Great customer service provided by Chris Wagner, Joe Gatto and also the finance person James ? whose last name escapes me. All were very pleasant and helpful. Will definitely be returning for our next purchase.

Marina

Sep 2, 2015

Professional , attentive and courteous service over and above all other dealers with whom I have dealy in the past ... by MILES !

Michele

Aug 29, 2015

Everyone is so friendly. I usually work with Brenda because we have developed a connection over the years. She is always so friendly and helpful. Also helpful and friendly are the women who do the shuttles. They were very prompt as well.

Leslie

Aug 29, 2015

We just bought another Toyota Prius. Our salesperson and finance person both gave lots of useful information. They were very helpful and offered to help us in the future with the car we bought.

Mary Ellen

Aug 28, 2015

My SUV needed a few repairs and I was reassured by my new friend Anthony Fierro service pro, what he could do to satisfy my concerns getting all repairs to my car. I was sorry to hear Kevin Brzegowski has left Toyota, he was one nice guy.

Todd

Aug 27, 2015

During this service I expected to wait for about 2 hours and everything was completed in 1.5 hours. I was very eased with this. I had two children with me and they enjoyed their time in the updated playroom!

William

Aug 27, 2015

Working with Jenna S was such a pleasure. She listened to us, helped up find a car we wanted and went above and beyond the call of duty.

Joseph

Aug 27, 2015

Sales Representative was very personable and extremely knowledgeable of the product. Made us feel at home. Extremely satisfied with price and the product. Keep up the good work

Di&larry

Aug 27, 2015

We came in looking to trade for a smaller vehicle and knew of large inventory from the great Maria Giacobbe. Went home with two new vehicles.

JWW

Aug 27, 2015

Have had my 2013 Prius in for problems with the Bluetooth and iPod connectivity a minimum of 10 times. Experience no similar problems with any other vehicles including rentals. Problem has existed for over a year with no end in sight. Am totally dissatisfied with service department on this issue. In fact, one attempt to correct the problem only made it worse.

Gail

Aug 26, 2015

The waiting area is comfortable, shuttle service a plus. Everyone is very organized. Being a single woman it is sometimes difficult to keep up with maintenance, but your team informs me of issues. I travel 45 minutes to your dealership rather than risk local.

Kimberly

Aug 26, 2015

Each time, I have an excellent service experience at Toyota Scranton. They get you right in, are always pleasant, facilities are immaculate and they call when service completed as promised.

Tom M

Aug 22, 2015

Our 8th Toyota; truly a no-worries experience. Everything handled so smoothly - no reason to buy or service anywhere else. Staff sets the standard others can't seem to come close to meeting.

NAB

Aug 22, 2015

Ellie was very helpful in showing and explaining to us the various features of the vehicle, and in determining what was available. We are purchasing the Highlander Limited, and both she and Joe were most helpful in getting to a satisfactory price. There was absolutely no pressure. We have been buying Toyotas for over 30 years, and this was as good a buying experience as we have had.

tcmat

Aug 21, 2015

Our 8th Toyota; truly a no-worries experience. Everything handled so smoothly - no reason to buy or service anywhere else. Staff sets the standard others can't seem to come close to meeting.

LesleyML

Aug 21, 2015

When we began researching a new vehicle we had no idea what we wanted. After several months we decided on a 4Runner. After visiting several websites and few dealerships we stopped in at Scranton. No one "attacked" us in the parking lot and when we did speak with someone they referred us to another sales person since they already had a client. It was so nice not to be pressured! When we told them what we wanted and they didn't have it they were able to locate it and have it brought in for us. The whole process took less than a week and each step was painless. Everyone was so nice!

Ronald

Aug 20, 2015

Consultant Matthew Harris looked over as I stepped up to a receptionist and addressed me by my name and instructed me that he was ready for my first visit.

Susan

Aug 20, 2015

My salesperson Jenna and my finance advisor James worked very quickly and efficient, they are very knowledgeable and friendly, and they showed me how to use all the new features in my Camry.

Joseph

Aug 20, 2015

everything except the chairs in the waiting room. To soft people sink to far down in them hard to get up. I am not complaining just making a comment.

Arthur

Aug 20, 2015

Several times I have had Brenda as my service adviser and as usual she did an excellent job.She explained what was performed and what was also recommended to be done.

Roger

Aug 15, 2015

I had good experience but I think it is a little pricie. I spend $700.00 when I was there. So it is making it heard for me to keep Scranton of Toyota as my service place.

Timothy

Aug 12, 2015

mark thomas is a great sales man , and a pleasure to deal with, this is the second time we have dealt with him we werent pressured in our decision We look forward to doing business with him in the future

Jane

Aug 12, 2015

Friendly fast service... and I like the fact that the people at the service desk (and Mary Jo) always remember me by name...!

David

Aug 10, 2015

No nonsense dealing. Nice courteous sales people. It was a good experience dealing with Scranton Toyota, especially Omir and Sean Von Poppe.

Sarah

Aug 8, 2015

Elizabeth Misiura was the sales person I worked with and she was amazing start to finish. she made me feel so comfortable and she really worked to get me in the car I wanted. she listened and explained things so well. I couldn't be happier with my experience or the car. I absolutely love it. I'm a lifetime customer !

Ryan

Aug 7, 2015

Great experience I have nothing but great things to say about the salesman Mark D, Sales Manager Joe Ross and Finance Manger Omir! The professional, no pressure approach was refreshing and appreciated. All three gentlemen stayed 1 hour past the close of the dealership to take care of me and make sure I was well taken care of through the process. So long as Toyota continues to make Tacoma trucks I will be purchasing them from Toyota of Scranton.

Jacqueline

Aug 7, 2015

Very friendly environment..prompt service. Like the lounge area with the DD service. I noticed the staff is very relaxed and not in a rush.

Kent

Aug 3, 2015

everything was so fast and efficient! Couldn't have been better-and reasonable prices too! Everyone was so friendly and helpful. I would reccommend this place to everyone.

Sue

Aug 2, 2015

The friendly service from the service desk as well as my car being ready as expected. I also appreciate the call prior to any additional necessary work

Harold

Jul 30, 2015

Time of service was just as they told me I could expect. Young man who took care of me was pleasant and very helpful. I opted to wait and found the waiting room both comfortable and customer friendly.

Karen

Jul 27, 2015

I had no difficulty making an appointment with my service rep, Brenda, when I wanted it. I utilized the shuttle service and it was prompt both directions and the driver, Chris, was friendly. The service was done quickly!

John

Jul 26, 2015

Excellent service experience...in and out in less than an hour. Had some questions about the service contract we have and Kevin was great at explaining it to me.

Haydn

Jul 23, 2015

Car was taken in upon my arrival and work was performed in a timely manner. Brenda kept me apprised of what was needed and how long it would take

Dawn

Jul 22, 2015

my experience was a great one. I had no problem, Lisa took care of the process very smoothly. she kept me informed. I was very much satisfied.

Kurt

Jul 22, 2015

Jeff Mckinze was a very informative sales person, he helped me through the process of purchasing a car easily, thank you to him.

Daniel

Jul 18, 2015

Everyone involved was very helpful and honest. Everyone at Toyota was very happy for me and wished me luck with my purchase. The sales people are there to do business but they also make you feel like part of a family. It was overall a great experience.

rudy.mantis

Jul 17, 2015

From sales to service, this dealership has no competition. They cater to you long after the sale. Im on my fourth vehicle from here, and about to get a fifth for my daughter.

Cuz

Jul 17, 2015

Had a scheduled appointment for an oil change, tire rotation, and scheduled maintenance on my 2012 tundra. Everyone in the service department was kind and courtious. Work was done in a timely manner and they spent time going over everything that was performed on the vehicle along with going over some things that will need to be done in future visits. They were fair and honest, can't ask for much more than that!

JoeMcG123

Jul 17, 2015

If you are looking for a truly enjoyable car buying and service experience this is the dealership for you. Where else can you simply drive in and have an attendant greet you upon arrival. I simply pull in, leave my keys in the ignition and go meet my customer service representative. The waiting room is spectacular and best of all they have their very own Dunkin Donuts. You have to see this place to believe it. In addition, you are always greeted with a smile.

James

Jul 15, 2015

They took my vehicle right in and got started on it. They also completed a recall on my vehicle, and they completed the work within an hour. Good, fast service.

Danny

Jul 14, 2015

Had the 'service engine' light come on ... Did not have an appointment ... Fitted us in as if we had one.

Patrick

Jul 14, 2015

Our saleperson Sean Fisher was very helpful. We were so undecided on what vehicle to purchase and he helped us without pressure.

Kent

Jul 12, 2015

Quick service from Anthony at the desk. Short wait for service to be completed. Checked my service history to find out what had to be done. Recommended recall service I was not aware that had to be completed. Anthony is the best!

Richard

Jul 12, 2015

It was pleasant visit, it was a long wait, the waiting area is comfortable, customer service excellent. Thank you very much

Anthony

Jul 10, 2015

Your service yesterday was outstanding! In and out in one hour, as it should be for an oil change. For the first time in three and a half years I was completely satisfied.

Jeffrey

Jul 8, 2015

Courteous staff & top notch service. Cathy my salesperson was fantastic. This is my third lease from Toyota of Scranton and I'll definitely be back for a fourth!

jkssr123

Jul 7, 2015

every time i go there i cant get any salesmen to help me so i went to another dealer first time in 25 years and was happy with the sales help so i bought a toyota corolla there.

David

Jul 3, 2015

The quick service. I was in and out much faster than I expected. Despite there being a line at 7:30 am they had me in and out within an hour for the whole service, including paint touch up.

Corinne

Jul 2, 2015

I really enjoyed working with Jenna Sledzinksi. She was able to discuss the different options for the few vehicles that I was interested in and fit me perfectly into the 2015 Corolla. When my lease is up I hope to work with her again!

Barry

Jul 2, 2015

Service was performed in a timely and professional manner. Patrick was service rep and he did an excellent job representing Toyota of Scranton.

Tara

Jun 30, 2015

I liked how quickly I was able to get my car back after repairs. I would say that 24 hours is a great turnover.

Robert

Jun 28, 2015

Pat Van wie my service professional handled everything in a professional and relaxed manor. truck was done on time as promised

Lee

Jun 26, 2015

Service at Scranton Toyota is great. I have been dealing with them since they opened. Never a problem. There is also a Dunkin Donuts in the show room. How could it get any better?

bunchfrompa

Jun 24, 2015

I love a dealership that lets me test drive a car sufficiently, answers my few questions, gives me a honest good price and out the door I go. By the time I'm sitting in a dealership I've done my homework - no need to spend more time than necessary on getting the car I want at a good price. Toyota of Scranton did just that! Our salesman, Sean Von Pappe, did a great job especially since I came in very spontaneously. The facilities are beautiful and the selection of vehicles is amazing. Thank you!

William

Jun 23, 2015

Was met at the shop by a friendly and courteous staff member and was directed to the customer waiting area. Service work did not take long , and was on my way in no time at all. I would like to especially note that my service advisor, Kevin Brzegowski, was extremely helpful in the whole process, and suggested that I get the annual state inspection done, to save me time. Very impressed with Kevin and all of the staff at Toyota of Scranton!

Jerry15

Jun 22, 2015

Found my new dealership for all my vehicle needs. Bought a 2013 Corolla for work 260 miles a day. Then browsing the lot meet Casey James and traded in my Silverado for a new Tundra we are hooked love the new truck. Need a bigger car for the commute though, Corolla is not to comfortable for the long drive

Donato

Jun 22, 2015

Mark Desmaraias and Omir Omeragic were two of the best people I ever dealt with when buying a new vehicle. They listened to my questions, found what I wanted, and gave me a great deals. Also, they were fun and very personable. Two of the best.

Joseph

Jun 19, 2015

I was in for service. I was greeted at the garage door, introduced to Patrick, and then retired to the waiting lounge with coffee. In a very short time, Patrick came out and told me the car was ready. Polite, thorough, quick service...great.

Eugene

Jun 19, 2015

Ken, our sales associate, was very helpful and accomodating. He was very easy to get in touch with and answered every question we had.

John

Jun 17, 2015

The sales person (Ken Worthington) was extremely helpful..answered all questions patiently, presented various options for me to consider, was very, very please with his support.Also, transaction was very quick and efficient..!!!

Thomas

Jun 13, 2015

Toyota of Scranton always has the personal touch - everyone makes attempt to be on 1st name basis, and staff from all departments approach as good friends, not as people you just do business with.

Rick

Jun 12, 2015

Even though I didn't buy the truck from your dealership, I was treated with respect and as a customer in good standing. I will be returning for future service needs on my truck. Under the circumstances parts had been out of the hands of the dealership and you all did what you could to accommodate me and my needs. So far I am very happy with the repairs to my truck and great fun to have gotten it back in time for my annual training when I need my truck most.

Jacqueline

Jun 11, 2015

How quickly you are checked in and out. Also, the car is driven up to the door and you do not have to go into a lot looking for it.

John

Jun 11, 2015

Every aspect of the process went smoothly!Iwould recommend Toyota Of Scranton to anyone looking for a new car or used car!

Frank

Jun 9, 2015

Everything was fine I just waited for the service to be done and on my way The car runs great and I was happy with the service

Roderick

Jun 4, 2015

HOW FRIENDLY AND HELPFULL KEVIN BRZEGOWSKI WAS TO ME. HEORIGINALLY TOLD ME 2 HOURS IT WOULD TAKE GOT ME OUT IN 1 HOUR

Denise

Jun 4, 2015

You greet me and take the car and seem to get to it quickly but then I see it sitting and sitting and no one can get the paperwork sorted so I can get out of there quickly.

Edward

May 29, 2015

Courtesy of the Service writer and excellent manner regarding the services that were routine and those for which preventive measures at intervals recommended by the manufacturer.

Mike

May 27, 2015

Jim Luyster is our Rep and he is very knowledgeable and always leads us in the right direction for our needs. We have dealt with him for a few years now and I would highly recommend him. Toyota is a great product and we have encouraged many friends to purchase, and a few have and are happy with Toyota service and product. We have 2 Toyotas and will always be Toyota purchasers

Elmer

May 20, 2015

Everyone was very helpful and talked to you like they know you for a long time as if you are friends.

Mary

May 19, 2015

We were greeted at the door when we arrived. The serviceman who greeted us took us inside to get the particulars re our car. The young man who took care of us, Kevin, was very thorough in hearing my one concern with the car so he could convey it to the service people. The dealership is spotless, the restrooms spotless. We also enjoyed a coffee/doughnut while waiting for our car to be finished.

Diana

May 19, 2015

Jeffrey Mericle definitely wanted to make my experience a positive one and one that was convenient to me. The service center is also top notch and reasonable.

nikkip

May 18, 2015

Always get an appointment when I need it and the employees are always friendly & efficient. Never try to sell me anything I don't need. Very comfortable atmosphere to wait in.

JimC

May 16, 2015

Brought my 2010 Tacoma in for it 50000 mile service; I purchased my truck new from Toyota of Scranton and all service needs up to this point have been performed solely by Toyota of Scranton - I wont let any other place touch it! Service each time varied from ok to Great so there so has not been consistently great everytime but I think that is due to how busy the service area is on any given day.Toyota of Scranton has a fantastic waiting area and usually the service is completed rather quickly. Basic service is a little pricey since my Tacoma isn't covered by Toyota Care anymore - wish basic service costs were covered longer but I still put my trust in Toyota of Scranton and really wouldn't ever hestitate to recommend them...

John

May 14, 2015

Everyone was friendly and informative, and the Toyota Scion site features state of the art technology supplementing the alert, interested, and efficient personnel.

Michael

May 13, 2015

The deal was completed very quickly and the transfer from my old vehicle to the new was seamless. They gave me a great trade-in value for my old vehicle.

Kathleen

May 13, 2015

I was early for my appointment, but did not wait very long. The work was done in a timely manner. The waiting room was very pleasant and the restrooms were very nice.

goligga

May 12, 2015

I took my 2014 Tundra for its 10k mile service under Toyoya Care , Torrie was nice enough to call and offer to schedule an appointment for me . On yr day of service I spoke with Anthony Fierro who was the service advisor assigned to me , he explained a recent service advisory to me and was very knowledgable and pleasant . I love how the truck was washed on day of service . We have purchased 3 vehicles from Toyota of Scrsnton and love both the brand and the dealership

Service

May 5, 2015

Drive up service without an appointment........both items were taken care of in a timely fashion andwith no charge to me. Everyone was very friendly.

TToyota

Apr 17, 2015

Sales, finance, customer experience, service-all very accommodating and thorough. Very helpful and prompt, could not have made the leasing or service experiences any easier or quicker!

silverfocks

Apr 17, 2015

Anyone can sell u a car at a semi decent price. Its what happens afterward.This dealership has done an excellent job in handling all of the work performed on my vehicleIn quickly--worked on quickly and efficiently and out

BDX2

Apr 17, 2015

The sales staff is very knowledgeable and professional. Easy to work with. Customer service goes out of their to resolve any issues, and develop repeat customers.

TToyota

Apr 17, 2015

Sales, finance, customer experience, service-all very accommodating and thorough. Very helpful and prompt, could not have made the leasing or service experiences any easier or quicker!

Toycoma

Apr 2, 2015

I was not pressured about buying a vehicle, the staff was more than courteous and friendly. Everyone that walked by while I was sitting in the chair gave me a smile or a nod. It seemed that everyone liked their job. Of course, that might have been all in my head but I did have a good experience with Toyota. My salesman, Carl Jenkins, was helpful and worked with me to get the deal I wanted. When it came to the finance part of the deal... James Hazen was like being on a late night show. He took away the pain of spending a lot of money with humor and answering all my questions without seeming annoyed or in a hurry to get the whole thing over. He explained every thing thoroughly.The best part is that I know that Toyota will take care of any problems that I might have in the future because they have done that with our Rav4.

Tom M

Mar 27, 2015

Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You leave informed, and confident that the job was done properly. Despite the unfortunate circumstances (winter accident), all involved went above and beyond to ease the associated burdens.

tcmat

Mar 27, 2015

Everyone takes the time and effort to personalize the experience - you do not leave feeling you're just another of hundreds of paying customers. You leave informed, and confident that the job was done properly. Despite the unfortunate circumstances (winter accident), all involved went above and beyond to ease the associated burdens.

paul morgan

Mar 23, 2015

You lost me as a customer from pass bad experiences, but Chris Wagner brought me back, excellent salesperson, also to Billy Borent for his skills

nybaker

Mar 21, 2015

I had a wonderful experience with this dealership. I was shopping for my first car with my brother. He has used this dealership before. He bought four cars previously so I knew I was in good hands. The dealer who assisted my was Aaron Nichols. He was very friendly and very helpful. He was very patient with me since this was a totally new experience for me. He highly recommended the Toyota Corolla after we went for a test drive. The dealership was very clean, friendly with a great Dunkin Doughnuts waiting area. I am very happy with the whole experience. I also am very happy with my 2010 Toyota Corolla. I would use this dealership again.

carrico

Mar 19, 2015

The work was done quickly and well. We were also very happy to have Greg Linko back as our favorite mechanic. He's been taking care of all four of our Toyotos since we moved here from California and is always able to answer any questions we have. Everyone at the dealership has always been very helpful which is why there was no question when it came time to purchase our 2012 Rav4.

pietrzak414

Mar 17, 2015

I talked to Kevin on the phone. He was very polite and helpful. Joey answered alot of questions and help us out a lot. I would highly recommend Joey for people to do and do business with

kninekal

Mar 11, 2015

Promptness of service (inspection) and advice on future issues that may arise with my vehicle. Very friendly, clean and thorough. Great waiting area with a Dunkin Doughnuts!

Chooch

Feb 28, 2015

This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4th purchase in 4 years from your dealership. We won't go anywhere else However, serving beer may increase your sales. Just a thought for next time

joejental

Feb 24, 2015

My husband and I recently purchased our 2012 Toyota Rav4 at Toyota scion of Scranton. We couldn't be more pleased with our vehicle and the service we received from the dealership. Mark Thomas was our sales rep. He was very knowledgeable and helpful durring our experience. Everyone who had a part in getting us into our new vehicle was very professional and kind. We will be recommending the dealership to friends and family as well as returning for future purchases ourselves. I would also like to acknowledge the service department for installing our remote starter promptly and for being so gracious and professional. Thank youSincerely, The Talarico's

jgftmf

Feb 23, 2015

The whole experience was excellent. But we knew it would be, because we have dealt with Toyota of Scranton previously. Always wanted a hybrid car and now we have one! Very happy!

amandamaack

Feb 23, 2015

Cathy in sales did great helping me find a car. The price was a little higher then I would have liked but I love my new car.

GOGO

Feb 22, 2015

Having our vehicle serviced at Toyota of Scranton has been a wonderful experience. We have always enjoyed the work quality and service to our vehicle.

susan m meade

Feb 20, 2015

Love going to Toyota for service! Everyone is so friendly and the service is great! Except For Taryn--who is great --I am sorry--I can't remember the names of others--but all great people! Also bought my son Jason here--he bought his car here!

jderk

Feb 1, 2015

The nicest sales people i have ever dealt with. Every concern was taken care of. Financing offered many options and were very helpful. Sales professionals went above and beyond to teach me about my new vehicle and its features. Everyone was very nice and polite.

KJW

Jan 31, 2015

I saw a truck on the lot I had interest in. I scheduled a time to have my trade in looked at and took the truck for a ride. Everyone there was very helpful. I was ready to dicker on my trade in value and the deal on the new truck, but the trade value and the deal were great. I had my title for my trade and my check book in hand, so long story short deal was on! After a credit app and a coffee provided my the sales team I drove away in my in my new truck I LOVE IT!!! Thank you Toyota!!!

"CHU THAT"

Jan 29, 2015

Whether utilizing a dealer, or private seller, the purchase of a new or used vehicle, can become a tedious and frustrating experience.Bumps along the way required to execute a purchase will firstly include satisfaction with vehicle type and make, which the buyer needs to research and compare prior to shopping. After that, the addition of travel time, price comparisons, honesty, and dealer representation, will factor the equation.I am happy to give Toyota of Scranton a .....FIVE ***** rating, based on my recent experience and purchase. With thanks to Cathy Keohan and Kevin Spencer, I received the best researched and ADVERTISED price (without hidden costs/fees), prompt correspondence, and no waiting time on arrival at the dealership. The vehicle was parked directly in front of the dealership, in anticipation of the scheduled appointment, and ease of taking a test drive. After test driving, Cathy allowed me to bring the vehicle inside, and out of harsh weather conditions, to perform a more detailed inspection.I am highly recommending Toyota of Scranton to anyone looking to consummate an honest, reputable, and pleasant purchase.

jsilfee2011

Jan 28, 2015

As a first time buyer of a new car I was nervous/hesitant of the whole thing. However, Andrew and Keven explained the process every step of the way and made sure I understood everything and was comfortable with everything. As far as my new vehicle goes, I absolutely love my RAV4!! it does amazing in the snow and has no problem climbing up my driveway that is all one sheet of ice the whole way up! Everyone I talk to tells me that either they or someone they know has/had one and loved it and I definitely see why. I am thrilled with my decision to buy a RAV4!

tj

Jan 20, 2015

I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and it is great on gas and it has great space. I wanted to thank TOYOTA for making a great SUV outstanding keep up the great work.

SSS

Jan 19, 2015

I made an appointment for a recall 6 weeks ahead of time. After waiting 1 1/2 hours they came out and said they could not do it. Reason being they didn't have the parts. Did they not know that when they called to confirm the appointment on the Friday before. Unacceptable. They wasted my time. Now again I have to waste my day off to have this fixed. Not that I have any faith in them. When I first bought my Yaris I sold two more for them. NEVER will I suggest Toyota of Scranton. Also they said I needed a new drive belt. I took it to my mechanic. I don't need a new belt.

DeniseE

Jan 19, 2015

Just purchased the 4th vehicle from this dealership in a 12-month period and every transaction has been great. The quality of their pre-owned vehicles is awesome and their pricing is quite fair. They are our go-to dealership!

BattenB

Jan 18, 2015

Toyota of Scranton is an over all great place to work with for car buying and service. I have recommended them to many people and will continue to due do can't wait to get my next car in a few short months. I lease and am about to be ready for my new wheels?? yeah!!!!

Mark

Jan 16, 2015

Had my 1st service on Tacoma and was great , relaxed , looked around, they took care of me!!!Where very quick and explained everything to me!

Nick

Jan 16, 2015

Every service appointment has been a wonderful one, Making the customer happy and relaxed during a service visit is great. And of course the service is 5 stars!!! etc etc

Ari

Jan 15, 2015

AriI bought my Camry 2012. Since that day I've had a good feeling to bring my Camry in for service.Service writer is nice and understands my questions and response is great.Car has been well Serviced and nicely returned to me.

jacqueliko

Jan 15, 2015

Let me say first off, I have had many wonderful experiences with this dealership. I recently had some small damage to my drivers side door. My dealings with the repair persons were not up to I believe the dealerships "happy customers" standards. I believe the one person Lisa in this area was very fake and did not care about the person. She smiled at you while speaking very rude. I was told it would be a two day stay and it turned out to be four. When I called to ask if the car was ready she said she would call me when it was and she had no idea. At the time, I also had a service appointment scheduled. Everytime I asked her about the service she said she wasn't sure if it could or would be done because it was in her area. The question needed a yes or no answer. I hesitate to write this because I believe they did a wonderful job on the car and if I had to go back again I probably would, but, dealing with her was not pleasant at all. As far as the service, it was completed, I believe, as I never spoke with anyone and Lisa said when I asked her that yes it was completed.

tfroncek

Jan 14, 2015

I am always pleased when I bring in my 2000 Toyota Camry for service. From the time I pull into the service area to the paying of the bill, service, service, service, is always first on these peoples list. They open the door when you pull in, show you the way in, a person is always ready to set you up and then you can wait in the very comfortable waiting area. When they tell you it will take about an hour or an hour and a half, they are usually correct up to the minute. And the final gesture of service, you leave there with a freshly washed car!! I cannot express how wonderful it is for the service to be the same all the time---courteous and pleasant. If a problem shows up while they are working on the car, they will come and tell you what the problem is, how much it will cost and any additional time it will take for servicing. They are a 5 star dealership.

Sharon

Jan 13, 2015

We have always found our scheduled service experiences to be great. Recently, though, I popped in for a check after a maintenance light came on, and it was quickly attended to. Turns out it was a minor tire issue which someone took care of immediately,providing me with peace of mind.

DCR

Jan 9, 2015

This is the most professional dealership I have ever dealt with - everyone is extremely knowledgeable and willing to answer all your questions and concerns. We cannot say enough good about this dealership!

dschreffler

Dec 30, 2014

Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transaction from walking into the door, closing the deal, financing, and taking delivery in a manner of hours. No pressure, no BS. Friendly, making sure understood car, paper work, etc.Highly recommend.

j1960y

Dec 23, 2014

This is the third vehicle my family has purchased from Toyota of Scranton over the last two years. The first two were new vehicles for my wife and me, this purchase was a Toyota certified used car for my daughters. The quality of Toyota vehicles are reason enough to buy one, buying from Toyota of Scranton makes the buying experience very easy. The TOS team is very professional, courteous, and ensure you receive the best price possible. This excellent customer experience is also displayed by their Service team. As long as Toyota continues to deliver high quality cars and trucks my family will continue to buy from Toyota of Scranton...they are everything an Auto Dealer should be.

Joesnewcar

Dec 15, 2014

THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DOOR AND DIRECTED IMMEDIATELY TO THE APPROPRIATE PERSON(MARK THOMAS). MARK WAS PROFESSIONAL AND FRIENDLY AND DISPLAYED A CARING DEMEANOR..HE ANSWERED ALL MY QUESTIONS AND OFFERED VARIOUS SCENARIOS TO CONSIDER..WE TEST DROVE MY EVENTUAL PURCHASE ( 2014.5 CAMRY SE) AND MARK WENT OVER ALL OF THE OPTIONS OFFERED..FROM PAPERWORK TO DELIVERY WAS VERY QUICK...WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE..

maeddy

Nov 22, 2014

Jenna was amazing, she was very patient with us, we looked a lot of cars, I believe our experience started in August. We had 2 vehicles a Scion TC and a Hyundai Azera limited. And our goal was to find a vehicle that would combine both, the spaciousness of the back of the TC with the luxury of the Azera and a price we could afford. We found the perfect one, 2011 RAV 4. unfortunately 4 days later it died in the middle of the road, fortunately I was able to get it off the road. we work with Jenna and Marissa, had the car towed back to Toyota and they had a rental waiting for me, they fix the car and it was ready the next day. everyone was great! Toyota of Scranton is amazing they step up to the plate when there is a problem. We have bought 4 vehicles from them and we will continue to do business with them.

sthatcher

Nov 21, 2014

I'm so happy you asked for my opinion. I am extremely disappointed with Toyota. I am an older female on a fixed income. I bought my 2009 Corolla with the express reason of having it for many years. I am a low mileage driver. I decided on Toyota when I was buying a car because I've had Toyotas in the past and I was pleased with the quality. My 2009 Corolla was a HUGE disappointment to me. At approximately 16,000 the head gasket went on it. Shortly after that the entire front passenger seat needed to be replaced. At a routine oil change I was told I needed brakes to the tune of over $500. And at my last visit the VTI valve (I may have that wrong) needed to be replaced. At that time I immediately decided to get rid of the car. It has been a huge heartbreak and disappointment to me. It had roughly 22,000 miles on it. I wanted to have this car for at least another 5 to 6 years. But I could not take the thought of yet another thing going wrong with it. I will never buy another Toyota and I am passing the word around to family and friends to stay away from them. FYI - I even visited with your customer service person there to express my feelings. She is a lovely person but I got no results. I traded the Corolla and I now have an unexpected car payment for the next six years. Thanks for asking and giving me the opportunity to let you know what I think your your cars. Sarah Thatcher

Joan Condel

Nov 21, 2014