Toyota of Gladstone reviews

Angela W.

Nov 17, 2016

Thanks to Kenny Khzam and Toyota of Gladstone for coming through for me and getting me the deal I wanted. I love my new 2017 Rav 4! It's my third one over the years from Gladstone and I'm quite pleased. Thank you!

Chris A

Nov 15, 2016

I was in getting my truck serviced when I met Mr Khazam. He said that he could get me into a new Tundra with a good price on my trade. I entertained the thought, and we started our dealings. After several meetings,and typical sales tactics aside, we cut a good deal as promised. I promised to give him an acceptional rating as well. Khazam, thank you for your time an efforts in this process...MY NEW TRUCK IS AWESOME!!!

Hum4tina

Nov 15, 2016

You have heard it before but its true. I just stopped to take a look at the Highlanders. However, I was fortunate enough to have Pasha "PJ" Jefferson approach me. She appeared as a friend and not as someone who was going to talk me into purchasing a car. Her patience, willingness to give objective advice and direction, as opposed to pushing me towards an established path, caused me subsequently purchase a Highlander. I am very impressed with Pasha's ability to provide outstanding Customer Service. She could teach a class on the subject.

shruthipandiyan

Nov 14, 2016

Angel is one of the few people i have met with great customer skills. She took so much effort in giving me the best rate that i could get. Hassle free experience and i didn't need to sit in the showroom and bug them. The whole process was smooth and the credit goes to Angel.

Exmauichic

Nov 11, 2016

This dealership is crooked. The service department man who greeted us didn't greet us at all. He took my keys and walked away. The service department could not fix the lemon that this dealer sold us so when we returned it 14 days later with hopes of a car that worked, they refused to give us our money back or honor the money we bought it for. HORRIBLE PEOPLE!! I WILL NEVER GO BACK HERE!!!

Hershey's

Nov 9, 2016

Kermit Steward is a great salesman, he is very professional. He answers all questions, he is very patient with me giving him a description of what I was looking for in a truck. This is the 4th truck I have purchased from him upgrading each time. My husband purchased a car from you also. Your dealership is #1! I have recommended Kermit to all my friends and family. The process from start to finish was flawless. Thank you so much for hiring Kermit, I think he needs a raise.

Tony

Nov 4, 2016

I want to thank the service and attention of my amigo kenny for the help that he gave me when I was getting my beautiful tacoma truck and to all the personal what works in there thank you all.

NguyenTRDTacoma

Nov 3, 2016

Duy Dang was so nice to deal with, I contacted him from his Viet CNN ad told him what I wanted color options and best price he can do, I called me back within 10 minutes his dealership had exactly what I wanted and gave me the best lowest price that I can't get anywhere else in town. I made appointment with him came in drove off my new truck in less than an hour! Duy Dang was the best, professional, honest. I purchased many vehicles from dealers but never had great buying experience like this ever. I highly recommend Duy Dang to my family members, friends to come see Duy for their next new or used vehicle purchase !

KB

Oct 31, 2016

We had a great experience purchasing our car recently! All of the people that we worked with were really friendly and helpful! We are very happy!!

Funny lease

Oct 29, 2016

The sales team at Toyota was very fun and knew what they were doing.Sen is a Great salesman.His help selecting the Toyota was very professional,I Recommend his sales opinion to many customers.

quan bi

Oct 24, 2016

Dewey Dang was an excellent serviced and very knowledgeable . I would recommend him to anyone who would go to Toyota Gladstone dealer to buy new car.

Spanks rav4

Oct 24, 2016

Knew what he was talking about. He let me look at several cars before I test drove a car. He went over the computer options showed every aspect of the computer. He told me about maintenance plans rock protection and extended warranty . Which I purchased. Very happy with Kazan and my car!

Codyportis

Oct 19, 2016

This is the second truck that I've bought from Toyota of Gladstone and I think I'm going to keep coming back for my next vehicles

Les 2016 4Runner

Oct 19, 2016

Don't even think twice about seeing anybody else,Angel is an awesome person down to the core she made the transition very easy and was very patient with me wanting exactly what I got. I would of gone somewhere else if it wasn't for her. They went all the way to Seattle to get the vehicle I wanted thanks again for hiring such an awesome person and I know that she would be there for me every step of the way forward thanks again Angel

Kyle Rha

Oct 18, 2016

We have been to other Toyota dealers, but always ended going back to Gladstone Toyota because no other dealers could make us feel comfortable as the Gladstone Toyota people do.We purchased 3 family cars from Gladstone Toyota so far. That tells so much.

JAN OMEARA

Oct 16, 2016

We purchased our new 2017 Toyota Camy from Gladstone Toyota and we are more than pleased on how they handled our purchase. It was hassel free, professional from start to finish and we were given a fair deal for both parties. Will we purchase another car from them, absolutely! Thank you Gladstone Toyota for your upmost professionalism in our purchase. We will be back.

osuguy17

Oct 16, 2016

First time buying a new car. I bought a 2017 Tacoma from the guys at Gladstone Toyota. Allen Mezghiche and Kenny Khzam were great to deal with. Very transparent, professional, and welcoming. Allen, made the whole process smooth and easy, he was even able to get me a better rate than my credit union! Kenny was knowledgeable about all the car features and walked through them with me, even helped me sync my phone to truck. Ask to work with Allen and Kenny if you end up at Gladstone. Thanks and keep up the good work.

Chris the Toyota guy

Oct 14, 2016

I contacted Gladstone Toyota via email and was responded to within 15 minutes by Donie Montgomery. I had done my research and new what I wanted to pay. Donie negotiated it for me and I was in the test drive and purchase the car the next day. No hard sales, no haggling, just a well run dealership delivering excellent customer service and product.I would definitely purchase my next car here if it's a Toyota (and that's likely since I own 3 and only replaced the prior 2010 Corolla because it was totaled).

El mejor

Oct 14, 2016

Good car's good service and gentle people nice place all people help and work Professional I will recommend with friends and family and I will come back for more cars

Vance V.

Oct 11, 2016

It was a great experience. This is the third car we have purchased here because these guys are always great to work with. They listen to what you want and make it happen.

Jake S.

Oct 6, 2016

I was in the market for a new car, and came upon a killer lease deal on a new 2016 Toyota Corolla. I talked to Carl on the internet chat who connected me with Donie in sales, so I went in that evening to check out the Corollas.Right from the start it was a great experience! I was greeted kindly at the door and immediately connected with Donie who was probably the most helpful car salesperson I've ever dealt with. She was informative, friendly, kind, and passionate about her job. Donie made the whole process easy and efficient. From the test drive to the paperwork, everything went off without a hitch. I was only at the dealership for probably about an hour and a half! Can't beat that for going through the entire car leasing process. They have it down here, especially Donie!I really respected the lack of hassle that is often associated with other car dealerships as well. I never felt pushed or rushed into getting anything, and everyone respected my desires in a new Corolla. Having only ever purchased cheapo used cars before, I have to say this experience was 100x better! Donie and everyone else down at the dealership really do a great job of creating an awesome, hassle-free process. Thanks! Loving the Corolla!

Kristopher Saalfeld

Oct 6, 2016

*Dewey* Dang, was very helpful and professional. We walked into the dealership not knowing what we wanted. Our car that we have had for many years finally was dying. We walked in looking lost. Then Dewey introduced himself and off we went. He made the perfect car choice for us. He also wanted to make sure that this was a car we just didn't need but we wanted. He never tried to sell us more than we could afford. He was a perfect salesman. Thanks again for everything, such a fantastic dealership.

Quan

Oct 4, 2016

It was my first time buying anything from the dealership and it was a great experienced. At first I was a little disappointed because I had an appointment with someone but he was busy with someone else when I came in, but the sales manager connected me with someone else (Dewey Dang) right away and it turned out great. I came in at 11:15AM and was out of there with my new truck by 1PM, I would recommend Dewey to anyone.

Danizilla

Oct 1, 2016

Carl made my experience replacing a totaled Prius with a newer used Prius that I found online. From the very beginning, he respected the way I prefer to communicate and was prompt in answering questions and making an appointment with me. He was an actual CARING employee who wanted to make me happy with what I had to work with and made it work. It was magic! He's unlike any sales person I've met. Truly a fantastic person who helped me more than I expected, went above and beyond! Go see Carl!

Lori Hellman

Oct 1, 2016

Glenn Howard made our experience a non stressful one. I was pleasantly surprised how easy the process was. He was so friendly and you feel like you have known him for a while. He really cares about your needs and wants and that is so important. I would highly recommend Glenn to anyone looking for an enjoyable experience buying a car.

carbuyer

Sep 30, 2016

What made this experience exceptional was Angel. She was smart, efficient, very knowledgeable, funny, and overall genuine and present. She went the extra mile when she shared some of her wonderful soup with me after I missed dinner while finalizing the paperwork. This dealership is lucky to have such a bright and committed person on their team!

brandon,jeff2017

Sep 29, 2016

I believe that all dealership want your business but we felt that Gladstone met our needs for the new truck my husband always wanted. We had a Toyota four runner years ago and it lasted 20 years with very little work. I must say that Toyota keep their value I must say that Kenny was a gem

Briannaleblanc

Sep 27, 2016

I haven't had a car for 3.5 years and never since I moved to Portland. Kermit Steward helped me find a car I wanted in my price range. He made the whole process very stress free and not at all confusing. He gave great advice and is very knowledgable. I highly recommend! (Everyone else there was nice too)

steph

Sep 27, 2016

Working with Angel was a very pleasant experience. We never felt like we were dealing with a sales person, but were dealing with a real person who actually cared.

Ed Manning III

Sep 26, 2016

I needed a 2017 Tacoma and this year inventory is very limited due to the success of the Tacoma. I had been working with the internet sales team at Gladstone trying to secure the truck I wanted. Once the truck showed up I walked into the branch and drove off with the truck I wanted in under 2 hours. Sou was a pleasure to work, diligent and responsive. Everything went like clockwork.

stephen williams

Sep 25, 2016

These guys were pretty decent. Worked with Josh Kidner, who was super professional and motivated to work with me rather than work the hard sell. Ask for him if you go; he'll take care of you. F &I guys were cool- Trey was straight up, motivated to get the car sold but not overboard on the pressure. Do we love going to dealerships? No- who does on a sunny weekend. But u could do a lot worse in the Metro region. Check em out.

Craiger

Sep 24, 2016

It was a very busy Saturday, but everything ran smoothly. I was never left byself wondering how things were going for very long. Kermit listened to want I wanted and didn't try to push me into a higher priced vehicle. He delivered and I love my 2006 Toyota Tacoma. He even drove it to mouse for me. Pretty good customer service. You rock Kermit

dissappointed

Sep 22, 2016

After carefully researching the car and price, I chose Gladstone. I was very disappointed. I took the time and effort to make an appointment with Kermit and drive all the way out to Gladstone. I even confirmed the appointment. As soon as I walked in the door, Kermit handed me off to someone else --perhaps my appearance suggested to him that an older woman does not want to buy a new car. He was wrong. The dealership likes to play games -- trying to squeeze every last dime and trying to sell every useless and Consumer Reports un recommended add-on. Doni was great. But choose a different dealership.

rowenarnasr

Sep 22, 2016

Robert Baker is the greatest salesperson in the whole wide world and Rich is the best manager that you could ever have on your side! I love this dealership and would recommend them to everyone.

squibby6

Sep 22, 2016

My sister and I were each in search of a new car and unbeknownst to us had both been speaking with Sou via email. Once we walked in and realized who we'd each asked for, it was pretty funny.I initially reached out to the internet team to 1) figure out the difference in the models and 2) complete as much of the transaction as possible prior to heading into the dealership.Sou answered MANY of my questions via email day #1 and showed me all of the options of the various models day #2 (in the rain no less). I had a ton of questions and wanted to make the most of my dollar as well as get the options I wanted. He was knowledgeable, honest and was completely focused on our transaction. I'd definitely go back again. :)

Rob

Sep 20, 2016

I couldn't have been more pleased with my experience buying a Toyota from Sou Chao at Gladstone Toyota. He asked all the right questions to be sure that I was getting the right car for the right price. From my initial contact to signing the paperwork, I never felt any pressure and was encouraged to take the time I needed to make a good decision. This is important with any large purchase but especially when buying a car! I would certainly recommend for others to go by or contact Sou!

satisfied customer

Sep 20, 2016

The process was very easy and somehow satisfying, considering that we pulled into Toyota at the end of the day and did not have a goal of buying anything. We were just adding to our arsenal of information from the day of car shopping. I happily left with a new Corolla. I appreciated the time Kenny spent going over all the electronic features, and how to program in your personal information. The whole experience was simple and unhurried. - thank you!

iako352

Sep 20, 2016

It was a pleasure to purchase our second vehicle from Gladstone Toyota. The whole process like the first time was wonderful and excellent customer service. I especially would like to thank Khzam for the quick, efficient and wonder customer service. I am completely in love with my new vehicle and would definitely recommend this place and our sales person to others.

Shannon pantoja

Sep 18, 2016

Carl and the whole Toyota team was amazing!! They were friendly and fast and no pressure! I entered my email on line and in less than 30 seconds Carl called and said he had the exact vehicle I wanted on the lot for us to look at!

Rosa

Sep 17, 2016

I just bought a 2017 Toyota Tacoma 4 x 4 TRD at Gladstone Toyota and had a very pleasant buying experience. My salesman, Kermit Steward, made it comfortable, convenient, understandable the whole way through. I would definitely recommend Kermit and Gladstone Toyota to anyone looking to buy a new or used vehicle.

Kasey18

Sep 17, 2016

I recently had a problem with a used 2015 Toyota Tacoma that I purchased from Toyota of Gladstone. However, this problem was quickly resolved. I highly recommend Kermit and Toyota of Gladstone, as this is the second vehicle I've purchased from them. Very professional customer service and quick to help.

Media1

Sep 16, 2016

My internet sales rep was awesome. He provided me with all of the info I needed to make a good decision. Once I found my truck it was quick and painless to get the deal done.

tandcnorton

Sep 13, 2016

Gladstone Toyota is a no nonsense dealershipWe went in knowing exactly which vehicle we wanted and knew our budget. They worked with us, did not try and up sell us and they stuck to our our wished

This is your last car.

Sep 13, 2016

Thx for getting me in the car that I wantedI'm glad you were able to help me. I was impressed with the building, cleanliness, and perfectionism

Carey

Sep 11, 2016

My girlfriend and I were looking for a new 4runner. We were swarmed right off the bat. We had a new salesman so I get not knowing your inventory but then guy number 2 comes out and we explain what we need a second time. They didn't have the color she wanted so we were going to keep looking. 3rd guy {Franke} then comes out and was a total jerk. Ended going to Ron Tonkin Toyota and bought a 2015 4x4 Tacoma. Ricky was our salesman and he was a 10 ! I then get follow up calls from Gladstone leaving a message for Michelle. Who is Michelle? They can't even get the names right !

Sean

Sep 10, 2016

I went through my bank's car buying service and they directed me to three Toyota dealerships. The first one to respond, literally within minutes, was Sau Chao of Toyota of Gladstone. He had the exact car I was looking for, and after setting up a meeting with him, we were able to make a deal! The communication and professionalism of Sau and everyone I met was outstanding. Thanks to Sau, Charity, and everyone at Toyota of Gladstone for making the experience great.

Supermadge

Sep 10, 2016

Bought a lot of autos in my 69 years.. think this was my best dealer experience... recommend these guys highly... very ptoffesional and helpful.... great job guys

veneetha jose

Sep 10, 2016

Glenn had made our purchase very easy.He was exceptionally great in understanding our requirements and ensuring that we get what we need on time.He professionalism and honesty is remarkable.I will definitely recommend Gladstone and Glenn to my friends circle.Glenn deserves an above and beyond call of duty award.

Andrew

Sep 8, 2016

Sales reps were attentive and helpful throughout the whole process. Professional team who checked all the boxes and made the new car buying experience a pleasure.

BarbaraP

Sep 7, 2016

I hate nothing more than car shopping, especially at dealerships but I would not hesitate to buy another car from Angel, she made it as painless as car shopping can be.

Kniesteadt, Martha

Sep 7, 2016

We only went in to look at a Toyota Unlimited, however, after our knowledgeable salesman, Wade Fish, explained everything, we knew we would buy that vehicle. The experience was very friendly, relaxed and trusting.

Tacoma2016

Sep 7, 2016

I first encountered Angel Grose on the internet and then on the phone. She was clear what I wanted and got it exactly. There was no haggling about the price once I got there as that was already decided. She was pleasant and professional. We had a great conversation about my new vehicle and about things we enjoy in our personnel lives. This was not just a business meeting. It was more or a meeting between friends and I never once felt like I was being circled by vultures. This was by far the best car buying experience I have encountered in 33 years. That was when I purchased my first new car. The truck was clean, full of fuel and this is the first time my vehicle was on the showroom floor when I arrived. Very cool.

AP

Sep 6, 2016

Dealt with Kermit at Gladstone Toyota. He was professional, courteous and efficient. So was everyone else. I went to another Toyota dealer prior to going there and the person I dealt with didn't seem to want to sell me a car. Would take 2 days to call me back. Decided to go through Costco. Kermit called me back quickly(within 5 min of my inquiry) and always was willing to answer questions and explain the features to us. They made the whole process very easy

Diana Rhodes

Sep 6, 2016

I just purchased my first brand new vehicle from Toyota of Gladstone. The customer service and help that I received from beginning to end from this dealership was outstanding! Stefanie Vermillion was so incredibly helpful, was never pushy about anything and stayed by my side through the entire process... she is an outstanding part of the team there. The best part is that not only did I have an amazing experience with everyone at the dealership, I have an awesome new 4Runner to drive everyday. I would recommend this dealership to everyone. Thank you so much Toyota... and especially Stefanie Vermillion!!!

kenbeav1950

Sep 6, 2016

I usually don't bother writing reviews unless people are truly outstanding . Angel is very intelligent and skilled professional . She was pleasant, professional,and highly skilled with car & industry knowledge . Angel Answered all my questions . Followed up with full transparency ,a smile & all in quick fashion . There is no reason to look anywhere else . Angel Grose will find you just the right vehicle, answer all your questions ,and make it a pleasure to do business. . Angel Grose is what all dealerships should use as their model for the "customer sales experience ". Fast fair friendly ,and easy to deal with . Great job Angel . I would hire Angel Grose to work for my company in a minute . Yes ,she's that good! . Thank you . Much success & Kind regards Ken R Portland, Oregon

Laurie Williams

Sep 5, 2016

Glenn Howard made the purchasing experience simple by objectively answering all our questions and providing us with the information needed to make an informed decision. The other members of the team all worked in concert to facilitate an uncomplicated and pressure-free experience.

stas

Sep 4, 2016

Glen Howard knew exactly what I wanted and needed. They answered all of the questions that I was confused about and I had a wonderful experience in purchasing my first car!

WarrenH

Sep 3, 2016

it was a wonderful experience buying car from here, thank you Donie to let me know all the details and was nice when test drive. And people I met here were friendly. Thank you.

Mike Ortega

Sep 3, 2016

I have purchased many new cars in my 40 years of car buying. This was by far the best experience with a dealer I have had. My salesman, Wade, was very knowledgeable and pleasant. Almost like having a good friend selling you a car. There was no pressure at all in the buying experience. I will definitely recommend to my future car buying friends to see Wade. Also note that not just Wade, but the entire staff that I dealt with were very friendly and pleasant to talk to.

Klvm

Sep 2, 2016

I had a wonderful experience at Toyota of Gladstone. They did a great job of helping me decide on the perfect vehicle for my family. I received excellent customer service and everyone was extremely friendly.

Mardi

Sep 2, 2016

The entire process was quick, pleasant, and exactly what I wanted. Kermit had the car I was interested in, agreed to the price I was willing to pay, handled the return of my previous lease, and expedited the entire process so I could complete the leasing process and still meet my daughter for a movie I had promised to take her to! I am 100% happy with this dealership, the sales team, as well as the woman who handled all the financing contract paperwork. I'm sorry I don't remember her name to mention in this review, but she was wonderful! I would absolutely recommend these guys to anyone and everyone. They were nice, accommodating, efficient, and knowledgeable. Great experience!

ashleynm666

Sep 1, 2016

I previously reviewed a couple cars from this dealership online. I put in an inquiry and quickly received a response from Sou Chao. This was my very fist time purchasing a car and I was dreading the task! Sou made me feel totally comfortable and was very easy to talk to. He was honest, upfront and genuine. He was able to answer all of my questions and concerns from test driving to purchasing. Everyone on the staff was friendly and attentive. As I waiting through the credit check, other employees came over and talked with me. Even the finance "guru", Jeremy was able to work some magic for me and get me a spectacular interest rate!Thank you Toyota of Gladstone! I appreciate your professionalism, kindness and commitment to your customers!

Skooter 1

Sep 1, 2016

My intention was to buy a new car, but I was looking elsewhere. But, my wife that encouraged me to purchase from Gladstone Toyota. She had a Prius, and it was the mileage that attracted me to purchase a Hybrid. I did a website check on a Prius; I was enquiring a smaller model at that time. I spoke with a gentleman named Sou Chao, he was very helpful, so we arranged a appointment time for me to come down to the dealership and walk the lot. I picked out the unit I liked. We went inside has some water and after a short time, I drove away with a new Prius Tour model. Sou Chao did a great job with answering all my questions. He was very professional, well dressed and very courteous to me and my dog Skooter! I recommend Gladstone Toyota and see Sou Chao for new car needs.G.Tafoya

Racy Red SUIV

Aug 31, 2016

I walked in to the dealership knowing pretty much what I wanted and the price I was willing to pay. Carl was very friendly and professional. Even after I brought my new car home, I am still calling him with questions, and he has always been very responsive and patient. Carl has been extremely helpful without being pushy or condescending like some salespeople tend to be, and I would definitely go back to Gladstone Toyota for my next car. He and the sales manager, John Hill, made the entire experience easy and painless.

JonCar

Aug 31, 2016

This was, through and through, a hugely positive experience. I was a first time car buyer (actually, leaser in this case) and I kind of imagined the worst given what other people have experienced at other dealerships. I was pleasantly surprised when I met Ted Rippee, because he is low-key, accommodating, informative and really flexible when it came to our budget and evolving expectations. I can't recommend Ted enough as your go-to guy when buying a car. The extended Toyota team that worked alongside Ted is also super friendly, ethical, professional and an all around pleasure to work with (they would need to be, my wife and I waffled and deliberated for 6 hours!)

CoachBulldog

Aug 30, 2016

We went to Toyota of Gladstone to look at the Tacoma line of cars. We were met by Kermit and since he had another customer we had the pleasure of meeting Donie Montgomery. She was very professional yet in a very "down to earth ' in which we felt very comfortable the entire way. We had to leave on Saturday and when we came back on Monday we were met by Donie to finalize getting the truck into our hands. This Monday was her day off but she did not pass us off to another sales person but chose to drive in from Vancouver, WA to help us with the final part of the sale. Donie and the rest of the group at Toyota of Gladstone far exceeded our expectations and we will do business again with them in the future!!!

Thomas

Aug 29, 2016

I went to Toyota of Gladstone to see a 2016 4Runner Trail they listed online and Khzam walked me through all of the features and a test drive. Khzam really knew the truck well, especially the Entune stereo system. The buying process was easy and Khzam walked me through the whole thing, including introducing me to Joe, his Sales Manager, who was great too. Definitely had a great experience there and would recommend the dealership. - Thomas

parrothead

Aug 28, 2016

We talked to many dealers in Oregon and this dealership was by far the most responsive. We drove from out of town looking to purchase a new Rav 4 Hybrid and from the moment we walked in, the staff was very attentive. We started on the internet with Carl Schnauzer and he was very responsive and provided all the information we needed to make a decision on what vehicle we wanted. We then worked with Stefanie Vermillion on the test drives and she was able to answer all of our questions and was excellent to work with. The price negotiation was very personable with no pressure and they really wanted to give us the best deal they possibly could. We left with a new vehicle and felt very good about the process.

Ebthorne

Aug 27, 2016

Glenn was amazing! The whole experience was positive and we will return for sure!! They were great with our kids and willing to find us something we could afford.

Arescom

Aug 26, 2016

Sale Representatives were very professional, and working very hard to earn my business. They were willing to work with me on the right payment plan. They were really patient and was not hassling just to sale the car. Thien Do, Sale Representative, who assisted me with test driving the 2016 Rav4 that I have been wanting. He explained the features/options on each Rav4 models, and help me choose the right fit car. His recommendation was a huge success in decision-making for me landing with the Rav4 SE. He helped setting up all the features and connected my phone to the car bluetooth. Thien Do did an amazing job and would like to highly recommend it to future buyers!

Joe White

Aug 25, 2016

My wife and I recently went into the dealership to purchase a used Prius V. We dealt with Glenn Howard. Glenn did an amazing job in finding a Toyota CPO used car for us. He got us a very good price and did not waste our time trying show us cars that did not fit our needs. This car buying experience was by far and away the best car buying experience of my 50+ life. THANK YOU GLENN!

VinceC

Aug 25, 2016

Angel, in internet sales, answered some questions on the website and offered to meet us by appointment. Test drove a Tacoma, negotiated with her manager Trey K, completed documents with Jeremy O in finance, and happily bought a new Tacoma here. All the staff were friendly and helpful. Angel is a gem from the start, and she took time to answer all our questions and demonstrate features of the truck; we would definitely seek her out to help with our next car purchase. We were completely satisfied. - Vince C.

jalliance1

Aug 24, 2016

Friendly no pressure and willing to negotiate with me. We have a great time buying a car from Khzam. Great service! We love coming back to gladstone. This is our second car buying from gladstone.

Deborah Ellison

Aug 23, 2016

Buying a car can be very stressful. Kenny found us exactly what we wanted at a great price. Happy to have such a nice dealership to come to for service as well. Thank you!

Emi Church

Aug 23, 2016

Angel Grose was such a pleasant and knowledgeable person. I appreciated that she was very upfront with me about everything, and she went above and beyond in getting me a great deal on the car I purchased. She was also very patient with me and I never once felt pressured in any way, even when I wanted to take a day before making my final decision. I was almost sad when it was all over since she was such a cool person to hang out with. The only dark spot in the whole experience was Tom in the Finance Dept. He was way too pushy and I felt my blood pressure rising as I had to tell him over and over again that I wasn't interested in an extended Warranty or any other "add on". He made me feel stupid and disrespected, which made me really upset. I was so happy when I was finally done with him. If I purchase another car from Gladstone Toyota, I refuse to ever work with Tom again.

Luke

Aug 23, 2016

Cool service. Good team. Very kindly. Nice place. My dealer name is Sou. This guy good attitude, not too much bother. He waiting for us.

JCL

Aug 21, 2016

I visited Toyota of Gladstone to purchase a Highlander. I knew what I wanted and knew what I wanted to pay. Glenn Howard, my salesman, is very professional. He demonstrated the features on the vehicle, checked out the trade in and did all the necessary prep work. His manager (Scott?) presented the deal, which was way over what I was prepared to pay. Rather than get into an argument, We had a good discussion and I felt no pressure to cave in to their offer. Eventually I got just what I wanted. This is a busy dealership. I would recommend them because they have a good selection of vehicles, and because the whole team, from Seth, the big boss, Scott, Glenn, Victor the finance man, all the way to the service rep who scheduled the post sale installation of an option were very professional and non threatening. They were a team, and all were pulling on the same rope.I did not get the greasy high pressure feeling that I have gotten at so many dealers, rather I felt like I was dealing with a team that had a unified goal. My advice is do your homework, because they are not going to offer a smoking hot deal if you are unprepared, and then feel comfortable dealing with the. They negotiate without a lot of high pressure tactics, which nobody likes.Keep up the good work, and thanks, Glenn for helping so much. I love my new car!

HappyCampers

Aug 20, 2016

We have purchased many cars in our 42 years of marriage, including quite a few Toyotas, but our experience with Khzam at Toyota of Gladstone was by far the very best! The facility is very clean and modern, the staff was exceptional and always accommodating. Khzam worked hard at pleasing us by looking for and finding the exact color and options we wanted in our RAV4. There was no pressure to commit and when we decided this was the car for us, Khzam made sure that we were thoroughly satisfied. He later reviewed all the car details with us, even setting up our iPhones to connect with Bluetooth to the car radio. In the past, buying a new vehicle was always a dreaded ordeal for us to where we walked away feeling taken advantage of and beaten upbut, that was definitely not the case with Khzam at Toyota of Gladstone. He knew his stuff and Customer Service is obviously a very high priority at this dealership from sales to managers to the finance person.we are so satisfied that we know we will return early next year to purchase a second new vehicle.

Suvowner

Aug 20, 2016

Kenny was very patient with me and professional when I purchased my 2016 Rav4 Limited. This car buying experience was easy. Everyone was friendly in the dealership. I wanted to buy locally and am glad I did.

1Ziggybear$

Aug 18, 2016

We had a great experience buying our Toyota from Gladstone Toyota. Pascha our sales women was awesome, there was no sales tricks or pushy moments. It was an easy and painless process for an often times dreaded experience. Thank you for everything! We love our new 4Runner!

Bryon

Aug 17, 2016

Just purchased a brand new Tacoma and I was working with Glenn. Glenn was VERY helpful in every way possible and his low pressure approach made everything just that much more pleasant. Once the deal was struck (and it only took a little bit of negotiation), I was handed over to Jeremy for the financial part. He was very pleasant to work with as well and was very helpful and honest with me. He made the paperwork process go by quickly and I was out the door soon after. Once I was out of his office, Glenn stopped by to make sure I was aware of how everything worked in my new truck. I was then visited by Glenn's manager to make sure I was completely satisfied with my purchase and the process and to do a final walk around on the truck before I drove it out of the showroom.Overall, this was the best experience I've had at a dealership. I would recommend these guys to anyone looking to purchase without the silly garbage that usually goes along with car shopping.Thank you all very much!

richard waterson

Aug 17, 2016

Buying my Prius was the best experience I've had of buying an auto.The facility is new and sparkling. Sou Chow worked with me to findthe Prius I was looking for (ask for Sou Chow). No pressure. Fair negotiation. Impeccably clean service area. Good people. I love my Prius.

Tom

Aug 17, 2016

After owning over 20 cars in my lifetime finally an experience that tops them all. From the first internet contact with Angel Grose to the final closing with Finance Manager Tasney McNew everything was exceptional.Braden Allard walked us through our RAV4 with patience and answered all our questions . He truly exhibited what customer service is all about.General Manager David Elder should be proud (but not surprised) with the team he has put together.Living on the South Coast with a Toyota Dealership close by I would not hesitate another 200 mile drive to Gladstone Toyota.Tom McConnell

Jeremiah Huddleston

Aug 16, 2016

Just wanted to check pricing more than anything in the beginning. Josh got me the information I needed, and I ended up doing a test drive same day. Got a great deal I wasnt expecting after that and ended up with the car I've been oggling for years and did not expect to be derving. High pressure sales tactics send me running, but I felt comfortable working with Josh and the team. Thanks!

Cliff

Aug 15, 2016

The True Car representatve at Gladstone Toyota, Angel, was the first rep. to contact me. She called me within 5 minutes of when I submitted my request to True Car. She found me exactly the 2016 Tundra that I was looking for within 30 minutes more. I only heard by e-mail from other True Car reps between one and three days later and none of them by phone. When we arrived at the dealership, she guided me through to negotiation process with no hassles. She was on the spot in every detail and was a delight to work with. The other staff at Gladstone Toyota were easy to work with and every thing was taken care of when and as promised. I am recommending Angel and Gladstone Toyota to all of my friends.

Happy Buyer

Aug 14, 2016

I have never had such a wonderful experience buying a car. Glenn Howard with internet sales is not the atypical high pressure salesman. He is like your best friend and the staff at Toyota of Gladstone is like family. I think they need to add a fee more stars to this review.

malhue

Aug 13, 2016

My husband and I went to Toyota of Gladstone to look into financing a new vehicle. Toyota of Gladstone was recommended by a family member so we began our search on line. We found a vehicle we were interested in and submitted an inquiry to which Wade of Gladstone promptly responded. He invited us to Gladstone to look at the car and many others. My husband has a disability so we have to consider things in a vehicle that many people don't have to worry about. Wade and all of the Gladstone staff were patient and kind and went to great lengths to make my husband feel comfortable and to help us find a car that would accommodate all of our needs. We couldn't be happier with the outcome. When it is time to get another vehicle, the first place we will look is Toyota of Gladstone. Thank you Toyota of Gladstone.

RettaHatch

Aug 13, 2016

Sou Chao was our sales rep and he was amazing! The car is perfect and we had no issues buying it. Gladstone dealership is awesome! The whole time we were there we were asked if we needed anything, they gave us a killer deal in a brand new car, and even drive us to the bank. This was our very first car buying experience and we will definitely be going back to them when we need another car.

123456789

Aug 12, 2016

We were very happy with our truck buying experience at Gladstone Toyota. We were met by Stefanie Vermillion right on time. Stefanie was charming, friendly and knowledgable about the line. When we identified our key features list she researched the inventory and found two candidates in PDI, one of which we purchased. Last evening was the best car purchase experience I can recall wit no pressure or discomfort.

Smckenzie

Aug 11, 2016

I've been a dedicated used Toyota for many years and this was my first new car experience. I did most research on line as well as talking with several dealers on the phone and at the dealership.Sou Chao contacted me after singing up on truecar.After about 2 weeks of looking I made the decision to buy from Sou because he was persistent, respectful and not pushy. He was friendly, informative, honest about his knowledge and displayed a light disarming sense of humor.

lothar

Aug 8, 2016

Worked with Josh Kidner through internet sales to make purchase. Josh did a great job finding me the new vehicle I was looking for. He also worked with me to get the pricing I was looking for. He did a great job. Couldn't ask for much more in a salesman. Honest and up front guy willing to work for me/you. As far as dealership, it seems decent right now. We'll see how it works out down the road. Not enough experience with them yet to give a five star rating. Sorry, you will have to earn that over time Gladstone. I will remember to come back and rate. I always do. Good or bad.

1charley

Aug 7, 2016

I had the best experience at this place. The guys there were no pressure and very funny. I had been there a couple hours and we were finishing up the car buying process and I realized I hadn't eaten so before I went into financing Josh took me and my mom to Burgerville! We laughed the whole way there. I would definitely recommend this place and Josh to anyone I know!

Starky

Aug 5, 2016

I was recommended to Gladstone Toyota by several people and, although it is not the most convenient location relative to where I live, I thought I would give it a shot. Josh was extremely accommodating throughout the entire process of getting me the right car at a fair price. After a slight mishap, he and several members of the Gladstone Toyota team made sure to make things right. Josh's humor and overall easy-going nature made the experience more enjoyable than I would have expected; I'm glad I came to Gladstone Toyota and will definitely recommend them to other family and friends.

Jack Bridges

Aug 4, 2016

I had never bought a car from a dealership before because of past experiences with shady salesman and just the negative energy of most dealers, so I was hesitant to say the least. Carl Schnaufer was very professional and courteous and answered all the questions I had. I also dealt with some of the managers during our negotiating, and never felt like I was getting hustled or the wool being pulled over my eyes. We came to the terms I was happy with and I was on my way with my new Tacoma. On my way home I realized I forgot my garage door opener in my trade in, so I called Carl and he put it in the mail for me the same day. Carl seems like he really cares you get the car you want and have a good experience, not prioritized by the sale. When its time for a new truck, I'll be coming back to Gladstone Toyota.

Karinac

Aug 4, 2016

Kenny Khzam was very knowledgeable and not pushy. He knew how to help me get the car I needed. I really appreciate his work ethic and professionalism.

Celine84

Aug 3, 2016

When I was buying my car, the dealer Glenn Howard was respectful and was almost reading our minds when we were concerned about items that were not meeting the expectations. Jarett in the financial department was very friendly as well. However, I can not say the same thing for the other employees. Seth was helpful during the buying the process, but after the purchase I found a few details that were not very pleasant. For example, we asked about the rebate value when we ere buying the car multiple times, the sales associate told us the loan value of the car is the same exact value with the cash rebate. When I get to the store to get my chip installment, I learned that there was actually a rebate offer which we were never offered. Seth and the sales manager Joe initially denied it. Later, tried to convince me that the deal I got the is better (acknowledging the existing rebate amount), but then tried to charge me for the small gifts/packages the car was coming with and substracted them from the rebate amount with the non-straight math; and told me that they will write me a check and I can pick it up when I come back the next day when I come to pick my car up. When I get there, it was only Joe the sales manager, his attitude was extremely rude and he told me to be an adult about the deal and that I cannot complain after signing a document. Later he gave me his manager's number which was the dealership's number. The entire experience with Joe was very unpleasant. I called his manager the next day, explained him everything that happened; he listened the problem and the problem is settled. However, I am still missing some of my documents, such as the Etch document, and they were mailing to me 2 weeks ago after the phone call with the manager; but I still did not receive the documents.

dougawellsatgmail.com

Aug 3, 2016

Had a great car buying experience at Gladstone Toyota - especially with Gordon Flynn, in addition to the whole team. I came in with a lot of questions, unsure which direction I would ultimately pursue. Gordon patiently and expertly guided me through each option and I have a great car to show for it.

Jennifer Strohman

Aug 2, 2016

Toyota of Gladstone made the car buying experience that much better! We live about 5 hours south and had been looking at Toyota Highlanders for a couple of months. I e-mailed Kermit about a Highlander that they had on their lot and within a few days the deal was made and we were packing up the kids, heading to pick up our new car! When we arrived we were met by friendly salesmen who directed us to Kermit and Carl who were both very kind and helped us get settled in for what is usually a long process of signing papers. Carl went above and beyond to make sure our kids were comfortable while we completed the deal. He even brought all of the paperwork to us in the kids play room so we could sit with our children while he finished his side of the process. Carl also brought all of the manuals and went through them with us before we left! The only downside was how pushy the finance employee was, but it was the end of the day and we were all tired too. I would definitely recommend Kermit and Carl at Toyota of Gladstone to anybody who wants to purchase a new Toyota! -Steve and Jennifer

bwork

Aug 1, 2016

Gladstone Toyota was a great dealership to work with in my new car buying experience. That staff was very friendly, knowledgeable and accommodating. Once we decided which vehicle we liked best, the process was handled very efficiently. Also, Kermit was a great help throughout the whole process and was our one point of contact of all questions. A++

Mr Storm

Aug 1, 2016

Hello everyone! Just wanted the world to know what a great experience my wife and I had working with Carl Schnaufer at Gladstone Toyota. We are incredibly busy people with very busy scheduals and Carl was very respectful of our time and helped us to get an amazing deal almost entirely through email and phone communication. After several close deals, snafus, and double talk with other dealers Carl came to our rescue. We had an incredibly hard time finding the exact color and features of car we wanted at an affordable price. We were just about to give up and buy a color we were not entirely thrilled with to get the right deal when Carl suggested we order exactly what we want and agreed to do it for the original agreed upon price of a car we were already negotiating on. That enabled us to get our perfect car at a perfect price. Sooo glad we decided to call Carl. He ordered our car that day and had it to us in less than a month. He kept us up to date on everything from the birthday of our car to when it was on a cruise to the states to when it was on a truck to the dealer. So worth the wait. We are thrilled with our experience with Carl at Gladstone and would recommend him to any of our friends. My wife named her new car Carla in his honor. Lol. Thanks Carl!

sa350g

Jul 31, 2016

From the first moment I asked a question via the website 'chat' function to when I left the dealership with my new car - Glen was the utmost professional. I've bought a lot of cars in my life and this was one of the best experiences ever. No high pressure, no 'hurried' feeling, none of that. I would highly recommend Toyota Gladstone - and especially Glenn Howard.

Virginia Dansie

Jul 28, 2016

Pascha was informative and fun. I never felt high pressure or uncomfortable. I have told all my friends about my experience and my great new car..

old factory guy 123

Jul 27, 2016

Have been going to Gladstone for service the last three+ years and becoming increasingly disappointed in how long it takes to complete the job and the resulting costs. Two days agoI went in for my 50,000 mile service and it took over two (2) hours to complete four basic services1. 5000 mile service (no oil change)($30)2. power steering fluid exchange ($85)3. replace wiper blade INSERTS ($33)4. rotate tires and reset inflator ?gauge on dash to 35 psi Other labor parts(?) $24TOTAL BILL $172!!Was initially advised it would take up to 90 minutes to complete. After checking on the delay 2 hours later was told the mechanic would be another 5 minutes which turned into another half hour!As a retired Toyota national parts manager of 20 years I need to be more discreet in who I use as my servicing dealer which will NOT be Gladstone next time.

Praies123$

Jul 25, 2016

Kermit was great he got the truck we wanted in the color and he gave good instructions on the operation of all the gadgets and was patience with two old people. We were pleased with every thing

Carcustomer

Jul 25, 2016

We had a horrible experience at Gladstone Toyota. I have never felt so disrespected in my life. This is supposed to be a Costco dealership and when asked to show us the dealer invoice through the Costco program they did not do it. Do not buy a car from here.

kla

Jul 25, 2016

After visiting more than ten dealerships, including two closer Toyota lots, we returned to Gladstone despite the 45 minute drive in order to work with Pascha Jefferson. She provided us with information without ever resorting to pressure and was unendingly patient. We ended up paying a price below the Truecar average we had found online, a price deemed unworthy of discussion by the dealer nearest to us. Worth every minute of the drive!

Kyle

Jul 25, 2016

After trying to find a TRD Pro 4Runner for sometime, I was put in touch with Toyota Gladstone. They had one in white, but I wanted gray. They were able to get a gray one in a matter of a day. I went to finalize the deal and it took less than 2 hours. It was amazing they found my dream car in a matter of days and purchased it in less than 2 hours. That is my kind of car experience. No messing around! I bought the car from Sou Chao who made things run smoothly and quickly. I recommend Toyota of Gladstone and Sou to anyone for a great car shopping experience.

Patricia Ossowski

Jul 23, 2016

As soon as I met our salesman, Carl Schnaufer IV, I felt more at ease. He was extremely thorough with all of my options, patient with all of my confusion, and never once made me feel rushed or unimportant. He was able to expedite getting some of the options I wanted so I was able to pick up my new Rav very quickly. And a few days later when I had a question his response was immediate. Everyone at the dealership was helpful and attentive. I highly recommend Toyota of Gladstone. Ask for Carl!!

Patty

Jul 23, 2016

We couldn't find the truck we wanted in California. We went to a local Toyota dealer and told him what we were looking for and he jokingly said we'd have to go out of state for it, so we did. I searched on line for Toyota dealers in Oregon and Toyota of Gladstone popped up first. I started chatting with Angel through the website and told her exactly what we were looking for. She found it within minutes! The deal was made, we flew to Oregon and drove home in our new truck. The entire process was made easy by everyone at the dealership. Thank you Angel! You are awesome :)

Leslie cotton

Jul 22, 2016

I went to several dealerships looking at vehicles and Angle listened to me. She listened to what I wanted and needed. Not what she could "get me" but what I wanted. She instinctively knew what I was looking for in my next car. Even down to the color! I am used to going to places and getting the old bait and switch on the cars. Come in and see this car but once you get there the car is magically sold. She was clear, honest, friendly and there was absolutely no pressure! None! She listened to my budget needs and my car needs. She even made sure to get me out of there as quickly as possible. Trust me. I will be going back to her.

djb

Jul 21, 2016

My salesman provided excellent customer service. He listened to every word, stayed positive, was a super person to get to know and did not treat me like the other car dealership I went to earlier that day. Toyota Gladstone worked really hard on my car deal. Even though my credit is not quite perfect yet, I plan to work on it and return to this car dealership. Thanks again for treating me like a person instead of a quota you have to meet.

JDF 08

Jul 20, 2016

Very smooth,upfront, no hassle buying experience. The sales guy"Wade Fish" was extremely helpful and found me the exact Tundra I wanted. I would highly recommend Gladstone Toyota. If I buy from them again I will definitely be contacting Wade Fish!

jeffevans007

Jul 20, 2016

I liked the 2015 body style better than 2016 somehow (?) and the Tacoma TRD double cab was the right color, right packages and sold itself.I wanted that truck! Kenny Khzam was cool, friendly, and helpful. Nice guy.. Everyone else was cool too. It's a certified truck so I will be back for oil changed etc.. Over all a pleasant experience..Drove it that day to the Oregon coast and it ran like a charm.. sweet..

baileymt

Jul 19, 2016

I made an appointment online to view a car, and when Glenn Howard called me back to let me know it wasn't available, he told me about a similar car which was an even better deal. My parents and I came to look at the vehicle and he treated me with respect and regard, and was very personable and easy to talk to. Being a young woman, I've had bad experiences with other car dealerships and salesman where I feel like they are talking down to me, but Glenn was friendly, patient, and answered all of my questions without ever sounding the tiniest bit condescending. The dealership was busy when we were there, but after a test drive and deciding to purchase the car, the whole process was actually very quick and painless. Glenn explained everything each step of the way and made me feel very comfortable with my purchase. My dad (the discerning buyer of the house) is also looking for a new car, and he said that he wasn't even thinking of buying a Toyota, but he might just so he could buy it from Glenn Howard! He clearly cares about his customers and I'm very happy not only with my purchase of a certified used car in amazing condition, but also with my experience at Toyota of Gladstone!

chr15m

Jul 19, 2016

I recently purchased a 2016 Tacoma from Gladstone Toyota and the overall experience was great. I had been researching the truck for more than a year and I worked with both Wade and Ted. I in total made around 4 to 5 visits and test drove 4 different Tacomas. Never once had any problem getting a test drive and never had any pressure to buy following the drive. Both Ted and Wade were genuinely interested in making sure I ended up with the exact truck I wanted and because of their patience I did.I had visited other dealers in the area and honestly I didn't feel near as comfortable with any of the others. If I ever do need another vehicle Gladstone will be my dealer. Thanks again Wade and Ted.

KutarsTink

Jul 19, 2016

This is a friendly and relaxed dealership. Angel is funny, knowledgeable and cares about her customers. She was able to answer all our questions about the car we were looking at without the high pressure sales. You can tell by talking with Angel that she is passionate about her job and is able to have fun. She made this a fun car buying experience and I would definitely go back to get another car from this dealer. I used the Costco program which was new to me and it was a great choice in the long run. If you need a car, you need to look up Angel as she is the BEST and will make sure you have a wonderful experience. I am already telling others about my experience and how great this dealership is.

Bobophay1

Jul 18, 2016

They work thing out for you that the thing I like..they make it happen..and they do there best to get what you want..

VERA GRENZ

Jul 15, 2016

They were so nice. Bent over backwards to accommodate me. It was actually a fun experience and they were able to find me the exact car I wanted. Thank you so much for making car buying a pleasant experience. Vera

girlhero576

Jul 11, 2016

They worked really hard to get me a car I needed for my new business. Aaron treated me with courtesy and respect. He was never demanding or rude.

mrsaephan

Jul 11, 2016

I gave the place a 5 star because the sales team was easy to work with and the managers were nice and friendly people. be averages should be free as compliments though.

MBZDIEZL

Jul 10, 2016

Bought a new Toyota Tacoma today. Patrick, John, Gordon and Vic made it a fun, easy and professional experience. No pressure, Patrick knew all about the features on the truck I was looking at and made sure I was treated with respect and kindness through every part of the truck buying process. In particular John is an incredible advocate for the nervous car buyer. I was so impressed how he sat with me and visited and sincerely wanted to know how I was doing, business aside. He would spend time with most all the customers calming them and giving them straight forward information. He is the reason I bought my truck there. Thanks for the great experience I will share it accordingly.

basrutten

Jul 7, 2016

As a returning customer to Gladstone Toyota, they once again made my experience amazing!!! Wade worked hard and was able to get me in the the Toyota Tacoma I have been dreaming about for years!Thanks Wade!

fishing6102

Jul 7, 2016

This Dealership worked with me above all of my expectations. This is second time I've purchased a car from Toyota Scion. I have been pleased with both dealerships, and plan on purchasing another vehicle in the future. These young men have performed in the most professional and family way.Thanks Gladstone Toyota Paula of Newman, CA

Spencer

Jul 7, 2016

Gordon Flynn was wonderful to work with. He was extremely helpful throughout the entire process between just looking at a vehicle, test driving, negotiating, and financing my vehicle. His insight and guidance were much appreciated. I would recommend this dealership to anyone in the market for a new Toyota, and I would specifically refer them to Gordon.

Wendy Tacuba

Jul 7, 2016

Our salesperson was amazing! This is our first Toyota and were nervous about spending a lot more than our budget, our salesperson took extra time out of her days to find the vehicle with the right accessories and stay within our budget. She is very personable and made us feel part of the Toyota family. Know that you are appreciated Angel.

Jester and his Wife

Jul 6, 2016

We were very happy working with Josh and being able to just talk about the Tundra and the options available without the high pressure sales. Josh did exactly as we asked, answered the questions we had and listened to us when we told him we did not want to buy today and because of this great experience with Josh, as soon as our other car sells, we will be back to purchase from Josh in the very near future. We, however, did not appreciate the other salesman, who paged Josh for us, or the manager that came in at the very end and tried to carry on or start the conversation over again and started the very aggressive sales pitch. This behavior is the reason we do not go into dealerships. Thanks Josh for the great experiences see you soon.

albert from milwaukie

Jul 2, 2016

My nephew did the car search for me and found the exact 2016 Camry LE from Kermit at Toyota of Gladstone. He negotiated a great price over the phone with Kermit and gave me the price and description of the car.I immediately drove to Toyota of Gladstone, looking for Kermit.Kermit handles the internet sale for Toyota of Gladstone, so he referred me to Dustin Franke.Dustin took me through the paper process and completed the sale. The process was quick, no one hassled me on the price and everyone from Toyota of Gladstone was very helpful. I got the car for the price that was negotiated over the phone.I am very pleased with the help from the sales team at Toyota of Gladstone.I would recommend anyone shopping for a vehicle to see Kermit at Toyota of Gladstone.I am very pleased with the deal negotiated with Kermit.

Pearl

Jul 2, 2016

Had been looking for a used car with low miles and in immaculate condition and Toyota Gladstone delivered! They were professional and made the car buying experience a positive one. I got a super deal and got exactly want I wanted. I would recommend anyone in the market for a new or used car to visit them first.

Trepanier90

Jul 2, 2016

Thank you so much to Kermit at Toyota of Gladstone for facilitating my first new car-buying experience. I got the exact car that I want at a price that I can afford and feel good about. I have peace of mind knowing that I got my car from a reputable dealer selling reliable cars. He was personable, funny, and not pushy at all. He explained everything very well so that I could understand, and best of all he was very honest and up-front about the entire process. I'm so very glad that I made the decision to buy my car from this dealer, and I will certainly be bragging to everyone about what great service I got from Kermit at Toyota of Gladstone!

Daydawn

Jul 1, 2016

Khazam called and basically said he could make me happy. Asked me what i wanted what my budget was and went to work. 20 minutes later called said he had some options for me.I came in and Khazam did exactly what he said. He had great options for me to choose from which made it difficult for me to decide from.Totally satisfied with my purchase and customer service from all involved.

peter 9652

Jun 30, 2016

Toyota of Gladstone was where I purchased a new 2016 Toyota 4Runner Limited. Right from the start I was not pressured or handed off to the next salesperson. Everyone was friendly and helpful. Kermit Steward was GREAT to work with. He was very patient with me and answered every question I had. And if he didn't know the answer, he always found someone who did. He did not pressure me in any way and really listened to my questions. And he usually had the answer to the next question before I even verbalized it. Overall the most pleasant new car buying experience I have EVER had! I would recommend Toyota of Gladstone and Kermit Steward to Anybody!

bbell

Jun 29, 2016

Kenny and the team worked together to get me the truck I wanted within a few days, and matched the price from another dealership who said the same truck would not be available for over a month. Staff was professional and helped me leave a few days later with exactly what I was looking for.

Benjwross

Jun 27, 2016

Pleasant experience and quick to offer a great deal on a lease. Staff was welcoming and the entire experience was professionally done.

vasoya jignesh

Jun 27, 2016

very very pleasant experience in purchasing the car with Toyota Gladstone.I would like to recommend this dealer to other friends.Wade was very helpful and also stayed late for making sure that car is delivered to me.

amyseely

Jun 25, 2016

If I could give this dealership a 0 I would have. My husband and I were in route (we live in Yakima) to pick up a new car that we 100% agreed to buy and we got a call saying that someone else had come I and bought the car. This is completely unacceptable and I would never recommend this dealership to anyone!!!

FromTigard

Jun 25, 2016

We came to look at a car advertised on the web site. The sales people could not locate the car on the lot. However, Mr. Khzam worked really hard to find a car that met our needs.

Linda111

Jun 24, 2016

Hadn't purchased a vehicle for 18 years. Wade Fish put me completely at ease. I now have a new Toyota and I love it! I had a few questions after taking my Toyota Home . Wade answered the phone immediately ,walked me through some of the features that were new to me. Totally changed my perspective about car dealerships . Felt totally at home at this dealership no pressure, fare,thoughtful and easy to work with. (Yes a woman buying a car all by herself!) Thank U Wade , and everyone at Toyota that made this a wonderful experience. Linda

SiskFamily

Jun 24, 2016

Had a wonderful experience! We needed out of our lease on our 2014 Toyota Sienna and Joshua was SO helpful in making that happen! We were able to get into a Prius, which will help so much with gas mileage for my husband's commute!There was some haggling with the finance department, which we haven't dealt with in our last few car purchases, but once we set our boundaries for what we could afford, they were able to quickly make it happen. We appreciate the help of everyone who was involved!

tvo444

Jun 23, 2016

Let me just start out by saying, this dealership goes all out to try to make the customer happy and earn a client for life. I would say they have earned my continued patronage and have restored my trust in dealerships and car salespeople. I'll recommend them to my friends at this point. Wade Fish was awesome and he really paid attention to the options we wanted and helped us get the best deal possible. He made everything easy and simple and laid it out for us so that we were in and out of the dealership as quickly as possible. With a 5 month old in tow, it was such an easy process. Wade had the vehicle ready to go and was amazingly helpful and friendly in the whole process. The value added with their green car package and service, as well as their competitive pricing, made it an easy choice for us to buy from Gladstone even though we live an hour away. Jeremy in financing really helped us out in our car buying experience as well. We went through a bit of a hiccup and miscommunication between us, Wade the salesman, and the financing office. Jeremy found out and worked diligently to restore my trust and confidence in this dealership and Toyota by fixing the issue and making sure I left the dealership happy. Well he did. I'm so happy I went with purchasing a Toyota RAV4 Hybrid (which we love!) from Gladstone (who gave us a great deal and worked with us to ensure we were happy).

Ron

Jun 22, 2016

First I would like to thank Mr. Sou Chao for the wonderful service he provided us with. He provided us with such a excellent customer service and helped deliver the car all the way to Salem. We had been looking to buy a 2016 Camry for my Mom and after looking at our options in Salem and Eugene we decided to drive 50 minutes up North to Gladstone Toyota. I had spoken with Mr. Kermit over the phone before the drive about my concerns in getting the exact Camry I was looking for and he assured me that he would find me the right car with the right price. Upon arrival at the dealership we were blown away with such friendly staff who greeted and welcomed us in. With our past experience with high pressure sales treatment and rude sales environment were were surprised how different this dealership was. We found the exact car we were looking for and worked out a excellent deal with Mr Chao. They were true to their promise in finding me the exact car and giving me the best deal in town. For all my future car needs (even servicing) I will most definitely be driving all the way to Gladstone Toyota for their excellent service. Thank You Gladstone Toyota Team, you guys are the best Toyota dealership in Oregon.

c24naja

Jun 22, 2016

I found the exact car I wanted. Danny Bernal came out to assist me. I was very clear and to the point of what I was interested in. He was patient and showed me and explained everything to me that I asked and more. I never felt threatened, pushed, or obligated. I only wanted to see what the numbers would come back like. No problem. After giving me the night to sleep on it, I decided that I had other priorities that were more important than buying a new car. He never made me feel bad and was completely understanding. If I'm in this area again looking for a car, I will go straight to the same dealer. Great service.

Kent J. North

Jun 22, 2016

Joey the sales person and Scott the manager were great to work with getting my new car! I recommend Gladstone Toyota to anyone looking for a easy going experience with talented professionals!Thank you,Kent J. North

RedMaxTastic

Jun 21, 2016

My experience at Toyota of Gladstone was much better than expected. This buying experience was better than all my past buying experiences combined. I was not once strip searched or publicly ridiculed. I came on the Costco buying program and was not disappointed. I received courteous and knowledgeable service from everyone. Angel Grose from the internet sales department totally crushed it. Trey Kittirath was super friendly too. My experience never felt overly car sales-y. I bought a Camry and named it "Angel." Would I go back to Toyota of Gladstone? Um. Does Toyota of Gladstone have a super comfy TV lounge, tasty-smelling cafe, and squeaky clean showroom? Yes. The answer is yes.

Leslie K

Jun 20, 2016

Angel was first point of contact via phone/email but ended up being busy when we arrived to look at cars so Josh came to help us. In spite of being relatively new to the dealership, Josh was knowledgeable and if he didn't know something was quick to find out. He was not at all the pushy salesman that many of us have come to expect when walking into an auto dealership which kind of threw us for a bit of a loop at first but we really appreciated it. We really ended up leading the conversation rather than feeling like we were being pushed into something. Zach was great to work with on the pricing negotiation and he and his manager (not sure of his name, sorry!) honored a paper ad price that not only did we not even know about, but was actually a misprint! That was above and beyond on the customer service scale as far as I'm concerned and something they didn't have to do at all. Tom in Finance bought down our interest rate to make the added warrantly fit into our budget, which, again, was not at all expected, but hugely appreciated. We will definitely be coming here again when our Camry needs replacing!

Cheri

Jun 18, 2016

As walking into the show room my heart was pounding !! I was ready , I was in the attack mode. I was going to be the one to control, what where when and how I was going to purchase a car. I expected a high pressure fast talking sales person. My fears soon diminished !I was approached by a very friendley gentleman named Khzam. His professional attitude, and ability to listen to my needs and wants took all my fears away and changed my mode from fear to total confidence . The team work that your dealership has is outstanding , may it be from the coffee served with a smile, or the final closing of the car sale, you are all AWESOME!!!!In closing I thank all of your team, keep it up!!God blessCheryl Morris

Nadinetayler

Jun 18, 2016

They went above and beyond and did absolutely everything and anything possible to get me into something I wanted. They are amazing! And will exhaust any and all resources to make you happy.

JW

Jun 17, 2016

We recently purchased a 2006 4Runner from Toyota of Gladstone and were treated with the level of care and assistance one would normally only hope to receive when purchasing a new vehicle. Having spotted this car online late on a Sunday, I was first of all surprised that salesperson Zach offered to stay after hours to allow me to drive up from Salem to test drive the car. Little did I realize that four of their staff would have to stay after hours to assist me with the purchase! They were all so friendly and gracious from start to finish. Angel who came with me to test drive the car was knowledgeable, attentive to all of my questions and concerns, not at all pushing for a sale and saw to it that the car was in great shape when she delivered it to us after the purchase. This is a professional, caring team who aim to have happy, satisfied customers!

SheyShey23

Jun 17, 2016

I was very hesitant to go to a dealership to purchase my first vehicle because I have had poor experiences in the past. Josh helped me and he was absolutely amazing! He wasn't pushy and didn't try to persuade me into anything I didn't want. I did find the perfect vehicle for me and a very doable price. He was so knowledgeable about the cars we looked at and had a great sense of humor that made my time there very enjoyable! I would recommend Toyota of Gladstone just because of my experience with Josh. Thank you so much for this life changing experience!

satisfied

Jun 14, 2016

It took just a short period of time to conclude the purchase. I knew what I wanted and I was able to get it and more...I would recommend a friend to this dealership.

Chris Phillips

Jun 14, 2016

Toyota of Gladstone went above and beyond to meet my needs on my 2016 Toyota Tundra purchase. I have never been more satisfied. Angel Gross was the most professional and best vehicle sales person I've ever worked with. I've purchased 8 or 9 new vehicles in the last 20 years and Angel by far was the best hands down. She kept her word on everything. I will definitely refer all my friends and family to Angel. If you purchase from Toyota of Gladstone ask for Angel.

ericdower

Jun 12, 2016

Very professional and nice salesperson. I would recommend my friends to Kenny. Nice to work with car sales people that are nice and fun to be around.

faithful919

Jun 12, 2016

My husband and I think our salesman Kenny Khzam did a wonderful job working with us. He was patient and kind and made the numbers work for us. We purchased two vehicles today. He helpedthe whole process go smoothly. We would recommend the dealership to family and friends. And Kenny of course!

Dana & Margaret

Jun 10, 2016

Recently Josh Kidner & supporting staff assisted us in our purchase of a Toyota Tacoma & a Toyota Prius at Toyota of Gladstone. The entire experience was informative, easy, & enjoyable. We recommend that anyone purchasing a new or used Toyota definitely ask to talk with Josh. He & the staff are the very best we've dealt with in many vehicle purchases throughout many years. No need to search further after you've found the all around best. We're happy, satisfied, customers.Sincerely,Dana Price & Margaret Petersen

Vallamar

Jun 10, 2016

This was my first experience purchasing a brand new vehicle and the staff made it a pleasant one! To start they just happened to have the vehicle and color I wanted to buy. the 2016 4runner TRD pro was on the lot, which is typically a build to order only vehicle. Khzam showed me the ins and outs of the truck and was able to answer all my questions. Khzam introduced me to the sales manager who was able to match my credit union's low rate so I chose to finance with them. Overall Toyota of Gladstone is a great place with an excellent team.

SMecham

Jun 8, 2016

Our Tundra Purchase experience from beginning to end was perfect. Kermit was professional, friendly and knowledgeable. We never felt pressured with any of our decisions. We would absolutely recommend Kermit and Gladstone Toyota.Thanks for an excellent experience.

Steftackett79

Jun 8, 2016

Gladstone Toyota was able to get me in the exact car I wanted with an excellent deal! I'm not an easy person to finance with a rough credit history, but they did it. Wade was kind and helpful and worked hard to get me the best deal he could! He made the process as quick and efficiant as possible, too! Which is great, because I'm busy! I'm super happy with my car!

marilyn hall

Jun 7, 2016

John and Khzam were so attentive, professional and caring as I tried to decide on the purchase of a car. Khzam even put the air conditioner on to cool the car for me before I left.

Meganlindseyross

Jun 6, 2016

My boyfriend had such a great experience at Gladstone that I called to see what kind of deal I could get with trading in my RAV4 for a new Prius. From the phone call on Sunday to driving my new Prius home on Monday, my experience was easy and pleasant. Gordon was friendly and super respectful of my time. He made sure I left happy and with all questions answered.

Nate503

Jun 6, 2016

Bought a used 2012 Toyota Tacoma from Pasha and John. The truck was exactly what I was looking for but had a lot of miles on it. Unfortunately it had some issues that made the truck too much work for me to take on. So I was able to return the truck and got into a Tacoma pre-runner which is an excellent truck! They worked with me and understood fully why I couldn't keep the other one. I would highly recommend anyone to go see these guys they will treat you right.

Todd K.

Jun 6, 2016

I bought a used 2015 Prius V5 and got a better deal than I could find at any other Portland/Vancouver area dealer. There was no pressure from their sales guys and the sales process was comfortable. I got a lot of help from Danny and Gordon.

Sariberry

May 30, 2016

If buying a car can be fun, this is the place. But, let's face it, it's still having to buy a car. We are in our late 60's so we are wearing down. The sales people were knowledgeable plus fun to work with. I just wish when you give them a price you can afford per month, they actually either say, yes, we can do that, or, no, that isn't possible. Instead, it's the same old game of wait, I'll ask so-en-so. Surprising, it was my husband that just laughed and said let them have their say and we will get the car. It did actually happen and I do have a dream car at what I asked. We did spend $25 per month more but it was for an accessory my husband wanted. Never owned a brand new car for myself. My other car was 25 years old, being a Toyota as well. Now I have the Hilander and really love driving it. Will be bringing it in for my first service so can't rate that yet.

technerd

May 30, 2016

I was interested in a Toyota Prius C and saw 2 at Toyota of Gladstone which seemed to be what I was looking for. After placing an online contact request, Angel Grose contacted me. When I met with her, she proved to be very helpful and laid back. She didn't pressure me to buy at all. She was more interested in making sure I had a thorough test drive experience and she shared her own experience with the model I was driving. This was very helpful and appreciated and played a part in my decision to buy. Overall I am am happy with my purchase. The Prius is a quiet, smooth commuter car and surprisingly roomy enough for passengers. I like the full features and the fuel efficiency is a big plus. With my sizeable down payment, the dealer gave me an incredibly low interest rate. Because of this, the extended warranty will pay for itself cost and peace of mind in the long run. The quality of service at every level shows the customer what the future should look like. Very impressed!

Truckdaddy44

May 30, 2016

After a brief online chat with Kermit in the evening , I met with Joshua next morning. He found the truck I was looking for and did the necessary paperwork. Sales manager, Zachary presented several buying options , chose the one I wanted and agreed on the price. Everybody I met was very courteous and friendly. They gave me what I wanted at the price I wanted . Very simple. If you are in the market for a new or used vehicle give Joshua a call or go see him. He will treat you right.

4runner buyer

May 30, 2016

This started out as a promising experience. We emailed and were told the exact vehicle we were interested in was in stock. When we arrived the next day the vehicle wasn't in stock, but were told a simular one was. We just needed to wait for them to move it from a different lot. After 45 minutes the salesman finally came back. The similar version had been "sold" and the originally promised was somewhere within 500 miles at a different dealer. We understand that it can take time to locate a specific vehicle, but the dishonesty displayed here was extremely disappointing.

Kking

May 29, 2016

My experience from start to finish in purchasing my Toyota RAV4 at Gladstone Toyota was amazing and the best experience that I've ever had in purchasing a car. I would absolutely purchase from them again and it will be recommending them to everyone that I know looking to buy a car. Kenny Khzam and Allen Moughlize were knowledgeable, respectful and honest. They completely put me at ease in what is normally a very stressful event. Thank you so much to the Gladstone Toyota team!

Lemonfresh

May 29, 2016

I was in town on vacation and my car was making a really bad noise. They were able to get my car in before the three day weekend, and went above and beyond to not only get my car fixed but also worked to help me keep my cost down as much as possible. As a single mom, this was a huge worry and relief how much they helped me. I would greatly recommend this location for any type of service work needed!!

toy guy

May 27, 2016

Joshua was very freindly, helpful, very much an engaging person. he actually cares about his customers. He stayed past closing without complaint. Thank you Josh.

Kaseyraisanen

May 25, 2016

I recently purchased a new 2015 Scion TC. I had a wonderful experience then. I got in an accident and the car was totaled. I then purchased a 2015 certified used Toyota Tacoma two months ago. My experience this time was not so wonderful. I had a rough time getting the truck down to a reasonable price. When reviewing the truck, I was told I'd be receiving two sets of key fobs and two keys. I only received one key. For two months now, I have been in contact with the dealership and nothing has been done. Not only that, but the finance guy I dealt with was not very friendly.

rondilbeck

May 24, 2016

I arrived with a pretty good idea of what I wanted so Khzam quickly started looking into the options. As we viewed different vehicles I narrowed my selection criteria until one was selected. Then Khzam and George worked the numbers in a transparent, respectful and professional manner until we had a deal. Once all the paperwork was done and the check written, Khzam even offered to help me get both my new and old vehicles home. What service!

Tony

May 23, 2016

Great experience for a first time new car buyer like to thanks Kenny khzam for the incredible help and the team thanks guys for going the extra mile to get me into the car i wanted and also for the manager that went out to the lot personally to help out

Williem

May 23, 2016

Pascha was very courteous fun knowledgeable and a pleasure to work. She explained everything so I could even understand. The entire process was quick,easy and comfortable. John was fun and easy to talk with also.

Belenmc

May 23, 2016

I had a really good experience at the Toyota dealer!!! all of the workers are so nice, they are really helpful. I'am really excited about our truck ,I love it!!!! We are really happy THANK YOU SO MUCH!!! To every one.

jcskater

May 23, 2016

Highly recommend Gladstone Toyota. I have already told several Costco members about my experience and My awesome salesperson Angel. Her energy was so calm and relaxed. She knew her "stuff". She LISTENED to me and knew exactly what I wanted and didn't try and SELL me something else. Loved her!!.

Bridge25

May 22, 2016

I was between a 4Runner or Tacoma Josh Kidner helped me decide that the Tacoma was the better option for me. He was fast, friendly, and honest! Even though I didn't end up purchasing a vehicle from Gladstone Toyota I still felt that Josh genuinely cared about getting me into my dream truck! Would definitely recommend Josh Kidner to my family and friends looking for a new vehicle.

Nwcudaman

May 21, 2016

We were in search of the perfect truck. Lots of money on the line here so finding the right truck and sales person as well as a dealer was paramount. We got all of it at Gladstone Toyota. On the spot communication, no silly paper games, no B.S. no pushing. They were focused on us getting exactly to the detail what we wanted. Not something that was almost there. They made it clear that if they didn't have EXACTLY what I wanted, they would get it. But they had it as it turned out. What started out that day as an info gathering day, turned into driving my truck home. Best car buying experience I've ever had. We even ended up buying a 2nd car while there.

MickSchafer

May 19, 2016

Carl and Tasney made me feel right at home. Honest, direct, knowledgable, patient and funny. Never felt rushed or hustled at any time. Would definitely go back.

Toyota2323

May 19, 2016

I bought a 2016 Tacoma from Angel G, she was amazingly knowledgeable about the entire Toyota line, super friendly, and very easy to work with. Angel goes above and beyond just selling cars, she LOVES the product and it shows. Angel was able to answer all questions about the vehicle and buying process, she made this entire process easy. Angel has also been a resource after purchase to help me get use to the new gadgets with this truck (this is my first Toyota I have owned) which has made the transition that much easier for me. I would highly recommend buying a vehicle from her based on her knowledge, experience and interpersonal skills.

Ruth Accuardi

May 18, 2016

Angel was awesome. She helped us through every step and was very attentive to our needs. We had our 2 year old with us and he had not had a nap, as you can imagine that was a bit challenging. She was very understanding, very helpful and professional throughout the whole process and we are definitely going to recommend anyone looking for a car to get in contact with Angel. Also, when the time comes for us to buy another one, we will be back to see Angel. She literally made this the best experience we have ever had buying a vehicle. ( and that even includes the several vehicles I bought through a dealership I once worked for!) Thank you again, We love our Highlander!

Eric von Beck

May 18, 2016

Angel Grose was the best part of the experience, really comfortable dealing with her. Dealership is super modern and we'll organized, still there were some old school car salespeople that took over after Angel that lessened my satisfaction. Otherwise, I will definitely buy from Angel again!

toyota

May 17, 2016

Everyone was very courteous and helpful. The entire purchase took only three hours. One employee, Sam Randolph, did the test drive with me, and even drove my new car to the rental agency to save me a later trip.

Sham1lund

May 16, 2016

Kermit was awesome, he listened to what I was looking for and took me exactly to the type of car that had all my requirements and was super unpushy- I'll recommend everyone to go this dealership. :)

Tom of LO

May 15, 2016

Saw 2011 RAV4 on their website. Expressed interest through a web request for information. Ted contacted me by phone. Was very professional. I set up an appointment for that afternoon.My wife, daughter, and I arrived and met with Ted. We got a tour of the RAV4 and took it for a test ride. Ted remembered the points I mentioned to him on the phone that were important to my daughter. After the test ride, we sat at the table, Ted brought us coffees, and we negotiated a fair deal after a bit of back and forth. I am a very diligent consumer, and also persnickety. Ted was very gracious and not pushy at all. His low-key demeanor was comforting. Then we worked with Tom Angel to work through the loan and DMV paperwork. Total time was under four hours. Overall a great experience. In past 18 months I have purchased five new vehicles/motorcycles for our family; Toyota of Gladstone was among the best we have dealt with (tied with Paradise Harley Davidson in Tigard).

Adrienne S

May 15, 2016

We drove up from Salem after having had not so great experiences with dealerships down here. I inquired online about a certified used Corolla, and within minutes had a call and email from Josh, and we were on our way up there. Upon arrival we were greeted with friendly faces, and the car I was interested in was ready to go. Josh even accommodated my request to test drive somewhere away from a busy street. When I told them that that car was nice, but it was lacking certain options, they found a brand new Corolla on their lot that met my needs & wants. Despite my concerns about being able to afford new, they actually managed to beat my credit union's interest rate, and really worked with me on my trade in to ensure the loan was on par with what my budget. I was dubious going into this (aren't we all?) but the team at Gladstone was patient, and understanding in what I needed in order to purchase from them. Even their finance lady was personable and efficient!

hopbrew

May 15, 2016

Stephanie was a great person to worked with, made us feel comfortable with our purchase without putting any pressure on us. We had a great experience

erikv

May 11, 2016

We came looking at a used Toyota Camry they had listed on their website. The sales person was friendly and did a nice job explaining the details of the car as well as tell us about their great service department. We wanted to look at one or two other options before making a final decision, but, as per usual high-pressure car sales tactics, the sales manager came over and was very aggressively pushing us to stay and buy right then and making us feel stupid for wanting to look at anything else. Needless to say we left and didn't return. This is the same kind of high-pressure tactics that so many car dealerships in the area use and makes car buying such a pain! Luckily we discovered that Beaverton Toyota does NOT use these tactics. They have one person who stays with you from beginning to end and they get paid the same no matter which car you choose so they take the time to help you find the car that's the best match for your needs without any pressure. Save yourself a big headache - take the few extra minutes to drive to Beaverton Toyota. You won't be dissappointed.

MrsPorter

May 11, 2016

I LOVE my Camry! Josh was extremely helpful, he went out of his way to make sure I had the car I wanted that was the right color and the right price.

BWELLS

May 10, 2016

Having shopped at multiple dealerships, Toyota of Gladstone had been the best experience hands down. They were friendly and professional, helping me find the right car for us and making it possible for a affordable payment plan. They made the process quick and easy and made us feel most comfortable during this purchase. My car slamesman, Wade Fish was professional, efficient and more than willing to answers any questions we had and he made it a great experience. Everyone who was involved during the process was great to work with and I will recommend to anyone asking to go Toyota of Gladstone for any car needs.

going places

May 10, 2016

I have purchased several new cars and hated to deal with the sales force -- gave me a stomach ache and I never trusted them. Then, I met Kermit who turned the whole buying experience around. It was pleasant and I really had an opportunity to have my questions answered and purchased the best car that met my needs. Kermit assisted me throughout the experience and when I picked up the car he spent time explaining how the technology worked and paired my phone! I was introduced to the service team that would be working with me. Pleasant, courteous employees... and that goes for the rest of the staff at the dealership. I have already recommended your dealership to friends and family. They are very impressed with my car. Kermit is the nicest sales person I have ever met. He truly exemplifies Customer Service!

Atanasmama

May 9, 2016

Had an amazing experience at Toyota of Gladstone!!! They were so welcoming and had awesome customer service!! This is my second car I've bought and am very much in love with it!!! Thank Toyota and khzam for a great experience!

CarGuy247

May 9, 2016

I set up an appointment with Josh for a car we wanted to look at. Josh was able to answer all of our questions prior to driving from Beaverton. When we pulled up, he had the car parked up front and ready for us to drive. We wasted no time locating the car, or talking about other models. He guided us through the purchase process and told us what sets Gladstone Toyota ahead of the dealerships. I really appreciate how easy he made it. I won't buy a car anywhere else! Thanks again Josh

Curtisj76

May 7, 2016

Josh is Super knowledgable about Toyota trucks and really helped me out. He is an effective sales person who really understands where his clients are coming from. I appreciate the transparency that Gladstone offered me and when I'm ready to buy a new Tacoma I will pay josh a visit.

xUNANIMOUS1x

May 7, 2016

I'm a repeat customer of Gladstone Toyota. Took my 2015 4Runner in for service on 5/7/16. Asked for a quote on trade in value while there.I explained what I expected right off the bat. Was told "no problem, were right there".Was completely jerked around for over an hour.Finally got them to show me the offer. It was a total joke. I was insulted!It was literally over $10,000 less than what I explained I expected and they said "no problem".They wasted my entire afternoon.Went straight to another dealership and within 15 minutes had an agreement in place to put my rig on consignment for $14,500 MORE THAN GLADSTONE TOYOTA OFFERED!This agreement was made without my buying anything from them!Do yourself a favor and find a different dealership, there are plenty to choose from!Gladstone Toyota is full of nothing but the stereo typical greasy, slime ball, dirt bag, salesman.BEWARE!!!!!!! STAY AWAY!!!!!!!

daponte562

May 6, 2016

No hassles at all. Knew what I wanted and was in and out the door driving in a new vehicle in less than an hour. Been coming here for the past two years and will continue to do so.

chavina

May 5, 2016

My girlfriend bought (or leased) a new RAV4 and Angel helped her, she did a good job so I texted her about a good deal on a scion and she called me back matching that deal and throwing the floor mats and since I was comfortable with her, I went to test drive one and ended up leasing from her.

dlopez

May 4, 2016

I was greeted with a welcoming. Took the time to go over specific detail over each truck. Also covered everything well in purchasing the vehicle. Overall outstanding service.

Wonder Woman

May 2, 2016

Stephanie was super helpful, laid back, she made the buying process a dream. The truck had to come from another location so we had to wait for it to arrive and get detailed. She was with us the entire day. She kept us hydrated and fed. I appreciate everything she did to pull the entire dealership together to help me test drive the car I wanted, she got her manager to let me drive his personal truck since it was the exact truck I wanted. They went above and beyond to hook me up with my dream truck!!!!! Thank you Stephanie and the dealership!

JulieD

Apr 30, 2016

I would recommend Gladstone Toyota if you are looking to buy a car I had a very good experience and my salesman Joey was experienced and knowledgeable. He made us feel comfortable and the process was very smooth.

Macro

Apr 29, 2016

We just completed the purchase of a new Toyota Highlander from Toyota of Gladstone. The whole experience was satisfactory in all respects and exceeded expectations in several portions of the transaction. The car suited our needs very well, The price was very competitive, The attention to customer service and the details of the deal by our sales rep Joey Dinh-Pham was excellent. I would recommend them without hesitation.

Hacaba042

Apr 28, 2016

I bought a used car (2009 BMW 335i) on the 15th, which was a Friday. The people I worked with through the purchase were great. They were very friendly, professional, and even played with my daughter in their play room while my husband and I went through the financing portion of the purchase. A+ and 5 stars for customer service before the purchase. However, on the drive home my husband noticed a droning noise coming from the left rear tire at about 7o miles an hour. In Oregon the speed limit is 55, so we were not able to take it to 70 until we got onto 205 in Washington. The next day I went to use the cup holder and discovered it is jammed into the dashboard and won't come out. We decided we would call them on Monday and voice our concerns since it was the weekend. We got a call from someone on Sunday checking in with us so we let them know about the concerns. By this point it was the cup holder, the droning noise, a clattering noise when turning the car off, the steering wheel was slightly off center, and the left rear blinker had malfunctioned (three of the led lights were not working). She told us to bring it in Monday to be checked out. Now keep in mind when we bought the car we were assured it had a clean bill of health. On my way there, at the stark street exit the check engine light came on saying the power had been reduced to half throttle. Safe to proceed. Drive with caution. So I took a picture of the notification and the check engine light and continued to the dealership. Upon my arrival they advised me that they did an alignment before they sold it to me so that wasn't an issue. They checked the blinker and then told me they were getting me a rental because it was going to take some time. I forgot to mentiom the cup holder and the droning noise in all the commotion as I've never dealt with a dealership before. The following Monday (7 days later) I called to tell them about it and hopefully get an update. Tuesday I got a call back and they said the noise was a bent rim. They then proceed to say they did an alignment before selling it to me and would have noticed it then. Basically telling me I did it in the three whole days I had it when my husband heard it driving home. I told him this and he said he'd talk to the manager about it. They did find out that the turbos failed so they had to replace them, and they replaced the light that was out (thank goodness I bought an after market service plan or I'd have had to pay the 5k or so to fix it 3 days after being assured it had a clean bill of health). Wednesday comes and he calls back at 8:30pm to let me know they aren't going to fix the tire or the cup holder. So in the three days I had it after being assured it had a clean bill of health I find out the rim is bent and the turbos failed. I hadn't taken the RPMS over 3.5 grand and before this car I drove a lowered car for 2 years so I'm very good at avoided pot xxxxx. I did not bend the rim! In a nut shell, once you buy the car their customer service is out the window. So proceed with caution. I finally get my car back tomorrow after 9 days of driving a rental car, which I now know more than my own car. My husband will be fixing the cup holder and replacing the rim, and I trust him way more than this dealership.

KLS

Apr 28, 2016

Kenny was great to work with I told him what I wanted to the color and he found it for me and didn't try and sell me what was on the lot I will recommend Gladstone Toyota to all.Thank you

Very Happy Prius Owner!

Apr 28, 2016

I went to Toyota of Gladstone to test drive the redesigned 2016 Toyota Prius. My fabulous salesman was Joey Pham. Joey was very knowledgeable about all the different trim levels. He worked extremely hard to get me the BEST DEAL! Call Joey Pham for your next vehicle and get an AWESOME DEAL! I ALSO LOVE JOE CHAMBERS TOO!!!

ikekaualua13

Apr 27, 2016

The dealership manager and Kermit were great to say the least. They went above and beyond to help us get the car that fits our need. My wife and I were limited in options but Kermit and the manager were patient with us and we left with an amazing deal that I did not see possible. Thank you guys so much. This means more to us than you know.

Has a new car 2016

Apr 25, 2016

I had been watching the web site for Toyota of Gladstone looking for a good deal on a used Toyota Tacoma. I finally found one that I liked so I posted an offer. Within 20 minutes I was contacted by Internet sales rep Angel grose. Angel was very kind and professional as she took my info and offer on the truck I was interested in. I went into the dealership, test drove the truck and restated my offer. Unfortunately the offer was not accepted and the counter offer was a bit out of my budget so I had to let it go. Angel promised me she would keep an eye on new arrivals and notify me when something new came in that fit my needs and budget. Angel kept her promise and brought to my attention two new arrivals over the course of a couple of weeks. The first one did not fit but the second one seemed to be the one. I test drive the Tacoma and after doing all the offers and paperwork we came to an agreement on price, payments, terms and interest rate. Then only to find out that another sales associate had just sold the truck I was looking at! We were all very upset and almost devastated. Then steps in the Internet sales manager John H. I believe was his name. Angel and John said they would cut me a good deal on new 2016 and the monthly payments would actually be lower on the new truck vs the used one. We crunched the numbers again and again and finally ended up where I wanted to be And I did end up with a lower monthly payment as promised. Kudos to Angel Grose and the team at Gladstone Toyota!! My experience was very positive in that Angel worked so hard to get me a great deal within my budget and on my terms and for that I give her a ???????????? six star rating. Overall Gladstone Toyota was a pleasure to work with and I will definitely reccomend them to anyone I know who is looking for a new or used car. And I will always reccomend they ask for Angel Grose!!SincerelyKevin Austin

lucyandelmo

Apr 24, 2016

We were referred to Joey Pham at Toyota of Gladstone by a friend that just purchased a car from him & had a great experience so we wanted to give him a chance to earn our business. We were not dissapointed. He did a great job. We have another Toyota dealership a few blocks from our house but went to Toyota of Gladstone because Joey was so highly recommended. We were very happy with the service we received and glad we decided to purchase our 2016 Toyota Highlander here.

Sang Pham

Apr 21, 2016

They are so nice on that day. My car is Scion iM. The seller (Joey Pham), he was so politely, friendly and worked good job. If you or anyone in your family are looking for a new car, even a used car. This dealer is the best Toyota dealer in Portland I really recommend for you. Now, I'm enjoy it.Thanks for your help Joey and please say thanks alot to your manager, tooThanks again.

Jake Bemar

Apr 16, 2016

My name is jake, and this is my second time purchasing a vehicle from the same exact place. The reason being is that i have been very satisfied with the quality customer service. I have been to other dealers and by far I have felt the most comfortable and at ease at this specific location. They have earned my trust, so much so that I only come to this location for meintanence even when living in Vancouver Washington across state lines. I am very happy and appreciate all their extra effort. To sum it up everything said is well deserved.

Jim

Apr 16, 2016

We have not purchased a new car since 2007 so I was not looking forward to the hassle of dealing for a new truck. However I was pleasantly surprised to find the experience very pleasant at Toyota of Gladstone. Kermit was extremely personable and helpful throughout the process and got us a great price on our truck.

happy customer

Apr 15, 2016

I purchased a Mini Cooper with a trade in from Gladstone Toyota. I feel fortunate to have met Joey Pham and have been the recipient of his salesmanship. The mini had some initial issues with the mini computer communicating with the Toyota parts they had put in the vehicle. They went above and beyond in taking care of the issue. Joey assured me they stand behind their work. They took the car back twice and then sent it to a mini certified mechanic. The process took over a week in which time they set me up with a rental. They covered all costs. Joey and Ryan (in service) were diligent in making sure I was kept in the loop. I was very impressed with their level of commitment to making sure my experience was a positive one. I would not hesitate to send anyone to Joey Pham for their next car.

P.M. PDX

Apr 14, 2016

I recently bought a new Toyota Tacoma pick up truck at Gladstone Tacoma-Scion using the Costco Auto Buying Program. I generally do not like buying a new auto because it can be a trying experience but this time it was a pleasure. The salesman, Wade Fish was a real gentleman and so were the other people I dealt with there. I pretty much knew what I wanted and although my salesman pointed out what was available in extras there was no pressure to buy more or upgrade my choices. I got information without the heavy sales pitch. I was offered a fair price for my trade in. The Costco program also helped me pay for some extras with a coupon. The dealership went out of it's way to have my new truck ready to pick up the next morning although they had to find and bring in the model I wanted from another dealer.This was definitely the best auto buying experience I have ever had. Phillip Moore, Portland

Tony

Apr 13, 2016

helped me get a new car got me a good price on insurance and also i got all windows tint thanks joey your the best

gerard d

Apr 13, 2016

trying to etch Vin number over all the parts of your car and charging you a couple hundred dollars for it when the car is almost impossible to be stolen is not something a customer wants to deal with. it's only about making more money for the dealershiptitle fee $77registration fee $19615 minutes to do a document $115. it's still not a streamlined sales approach by trying to add on all these little items instead of making it really pleasant for the buyer getting here she out of there as soon as possible. no one expects these items to be free of charge. I don't think I was even offered a trade-in value of my car which means we were three or $4000 under what retail price would've been. gerard.

Jd

Apr 12, 2016

Came for a new Tacoma, ended up with a truck I hate driving. After not receiving the canopy I bought with the truck, having the drivers seat replaced, and having transmission problems that the dealership couldn't fix, the dealership told me that Toyota is working on a software fix for the terrible transmission problems that the vehicle is having. ETA? No idea. The dealership systematically tried to avoid fixing the vehicle, didn't call me back, and finally claimed that the transmission problems Toyota is trying to fix weren't actually problems. End result: big talk from the dealership about looking out for the customer but no follow through. Beware of this place.

gotoyo

Apr 11, 2016

Great experience. All of the staff at Gladstone Toyota were kind, efficient and knowledgeable. They also had great teamwork between sales, finance and the automotive service department. Thank you for the awesome experience and awesome car. Toyota of Gladstone Rocks!

MarthaLopez-Rivera

Apr 11, 2016

Thanks to Mr Gordon Flynn I had the best time of my life!. I was a little nervous but he made me feel very confortable and showed me several cars until we find the best deal for me. I'll be sending my friends to your dealer for Mr Flynn to help them.Thanks so much!Martha from Gresham.

Ca5caith

Apr 9, 2016

Great service. Friendly and relaxed sales from staff. Service department is quick and responsive.' Free coffee could be stronger. I will continue to go back again.

Ctransue0208

Apr 9, 2016

Our credit wasn't the best to work with but the team at Toyota Gladstone were great to work with and got us an amazing deal on our first new car!

Rina

Apr 9, 2016

Had a great experience purchasing my new van. I went in knowing what I wanted and walked out with everything that was on my list.

MarilynS

Apr 8, 2016

These guys are worth the drive. They're the only ones who would work with us when we wanted to compare prices. Insane, right? They actually wanted to sell us a car! They weren't going to force us to sign paperwork just to be told a price. They went above and beyond, giving us multiple financing options and grabbing us our desired color from somewhere else in the area overnight. AND they gave us the best price...we knew it because when we got calls from other dealerships trying to convince us to come back, they were surprised how low they had gone and said if we could really get it, we should go for it! I would come here again and again. I'll even drive down here for service because I trust them. And I really don't trust any of the other dealerships around Portland! Really, car salesmen you can trust? Unheard of.Wade was awesome, he drove the new car all the way to my house because I had to drive my old car home after the sale, despite the fact that his shift was over. He sat in my driveway and showed me every button in the car, helped me personalize the settings and pair my phone. I'll recommend him to anyone!

patty123

Apr 7, 2016

I upgraded from a 2013 Camry LE Hybrid to 2016 Camry Hybrid XLE at reasonable price. The experience was stress free as the staff listen and addressed all of my concerns.

Tracy

Apr 6, 2016

I purchased Toyota Tacoma 2016, the sale Thien had a fantastic customer care. He work really hard on the deal that I offer for my car. I know that it's takes a lot of effort to make the deal happen. Also Joe came out when we arrived to the dealer and welcome us. This dealer are really friendly, nice and the best service. I would recommend to all my friend and family to this dealer in the near future.

Broly489

Apr 5, 2016

From the moment I stepped out of the car I'm no longer driving I was greeted within friendly smile. Although the salesman that was the first to contact me was busy with another customer I was assisted by a very capable and personable young man. He knew all of the details of the vehicles I was looking at and was very thorough with his explanations. I do not believe I could have had a better experience working with anybody but Spencer Judd. He's the kind of salesman that makes me want to come back for my next purchase. Overall going to this dealership has been the best experience I have ever had when purchasing a vehicle!

KEVDANG

Apr 5, 2016

THIS WAS THE SECOND PURCHASE AT GLADSTONE TOYOTA, THANKS TO ALL WELL TRAINED SALESMAN, (THIEN DO) HIS SALES MANAGER SCOTT MCPHERSON, TASTNEY LOVE- LONGTIME FINANCE MANAGER NICE GAL, ALSO DAVID WHO DID FINANCE PAPERS FOR ME SO QUICK IN AND OUT LESS THAN 10 MINUTES, I AM SO HAPPY WITH ALL SERVICES; ESPECIALLY BEST LOWEST PRICE COMPARED WITH OTHER TOYOTA LOCAL DEALERSHIPS.THANKS AGAIN FOR GIVING ME A BEST LOWEST PRICE AND AN EXCELLENCE SERVICES.2016 TOYOTA XSE CAMRY NEW OWNER.

Krista1994

Apr 3, 2016

I really enjoyed buying my car at gladstone toyota. They were very helpful when it came to picking out a car that would work for mt life style as well as something I liked the look of. They really care about there customers and making sure their needs are meet. I would recommend my friends and family to buy a from them.

shawnmart

Apr 3, 2016

This is the second vehicle I have bought at Toyota of Gladstone. On this purchase I was greeted by salesperson Gordon Flynn. Gordon and I hit it off right away and soon he directed me to the perfect vehicle. After a couple of test rides and a quick sit down we made a deal on my new 2016 TRD Tacoma long bed. This is a top notch high volume dealership that is a class above others, very professional and you will be well taken care of. Thanks again Gordon.Shawn Martin

Brenda and Larry

Apr 2, 2016

The most pleasant car buying experience we have ever had! Ted Rippee was exceptional from the first contact on the internet to closing and delivery of the car. He was professional, honest and personal in every way. He knows the product he's selling and made every effort to ensure we were pleased. All other employees we had contact with were also very helpful and thorough. We would highly recommend Toyota of Gladstone and Ted Rippee!

Gordon12

Apr 2, 2016

Sadly I myself did not going in knowing much about purchasing a new vehicle or leasing options. They were definitely there only to make every dime possible. They tried to seem as helpful as they could which I was gullible and believed them. I knew absolutely nothing about leasing, should have left. But they talked me into it and essentially lied to me to make things sound better than they were. After doing research of my own after the fact, I realize now what I got myself into and 100% regret going there. They knew exactly what they were doing to me.

Fishinfan

Apr 1, 2016

The Gladstone Toyots dealership was very easy to work with. They went out of their way to make sure I was happy with my purchase.

Sarah and Scott

Apr 1, 2016

I stopped in at Toyota of Gladstone to check out the Toyota Highlanders. Joey Pham was the salesperson. I had limited time to look and Joey respected that. I knew the price we needed to get and that was also respected. He was knowledgeable about the car and didn't waste my time. We were not planning on buying at Toyota of Gladstone and had already planned on buying a Highlander in Salem. However, even though the offers were similar from both places, Joey earned our respect with his all business, no games , respectful attitude. We recommend Toyota of Gladstone because of our experience with Joey Pham.

scion folks

Mar 31, 2016

Thanks to Tian for his efficiency and courtesy in his excellent handling of our Scion purchase. We appreciate the great service and were pleased at how well everything went. The dealership didn't have a Scion on site but went to lengths to get what we wanted. We bought our first Scion at Gladstone five years ago and are happy to have a new one.

Happy highlander owner

Mar 31, 2016

Joey at Gladstone Toyota was great to deal with throughout the car buying process. Not too pushy. Respected our needs. Very informative. Thank you Joey!!

blazerrick

Mar 30, 2016

After working for over a month with another dealership, I came into contact with Angel. I was trying to make a purchase through a buying service while living on the other side of the country. Literally, within an hour I had my truck in my color choice reserved. I flew in and within a couple of hours I was on the road in the EXACT truck I wanted. I can't speak highly enough of the job that Angel and the team at Gladstone Toyota did for me!

mark1955

Mar 30, 2016

First let me say what a pleasure it was working with Mr. Wade Fish. From my first contact to driving home in my new Toyota Tacoma SR5 it was a great experience. Wade stood out from all other sales reps at your competitors in his knowledge and willingness to work with me in getting the "hard" to find model I wanted. Only one other competitor was able to find my truck, which meant that 4 dealerships couldn't supply me. Then Wade worked on the deal I wanted and "made it happen", very impressive!Wade is a very good representative for your firm and obviously loves what he does and I'll definitely refer people to him and Gladstone Toyota.Best Regards,Mark Vichas

RAV4 Buyer

Mar 27, 2016

This was one of the best car buying experiences I have done. I ran ver in the morning to just test drive this used RAV4 and ended up with it in my driveway less then 2 hrs later. They even delivered it to my home. Thank you, Kermit and your team that made it happen so smooth and quick...no back and forth bringing a sales mgr out to stiff arm me. It was all handled with you up front with what the best price was, the details of the car fax, etc. I feel really good about the vehicle, about you and about the dealership in Gladstone (also where I have had my Toyotas serviced for years). When I am in the market for another vehicle, I will back.....

RK in PDX

Mar 27, 2016

Working with Gladstone was quite easy and relatively fast compared to previous purchasing experiences at other dealerships. Angel was awesome as she kept me on time, was attentive and organized my follow-ups for me. Ask for Angel if you're making a trip down to Gladstone Toyota.

TVP

Mar 27, 2016

I love my Prius and I love Toyota of Gladstone. I worked with Angel who was super helpful and courteous. She listened to how I felt and what I wanted to achieve and she made it happen. I got the car I wanted for the price I wanted. I will recommend Angel and Gladstone to all of my family and friends. It couldn't have been easier!

mjenkins4

Mar 26, 2016

I had been searching the entire West for a specific model Toyota that I couldn't find anywhere in California. I finally found Ted Rippee at Gladstone Toyota! He went above and beyond the call of duty for me! Found the truck I wanted snagged it for me and even picked me up at the airport and took me to the dealer!!! Everyone at the dealership was great and a few hours later I was on my way home in a great new Tacoma! Ted is the best representative I have ever dealt with! Highly Recommended!

Chad123

Mar 25, 2016

Ron and Kermit were great to work with. Courteous and thorough with a good amount of follow up without being overbearing, which was refreshing. Had to go back and forth with the sales manager a few times before reaching an agreement as could be expected. Was glad I did a lot of pricing research on my trade in and new vehicle before beginning negotiations.

JoseScion

Mar 25, 2016

The men I dealt with knew or understood what my needs and and wishes were in my rather rapid choice to chose a Scion. I was thinking of another, my third Corolla, but I found out that the good looking and roomier Scion was essentially a hatchback Corolla. It is more a versatile vehicle with a better and more useful size. I traded in two vehicles, checked thoroughly their trade in value, and I was pleased that the price I set was accepted. I was happy and they made a worthwhile sale. Hats off to Kenny Khazam and David Elder! This is the fifth Toyota I purchased from this dealership! Thank you. I also want to mention the service dept. always do needed service or repairs to my Toyotas.

Monica

Mar 25, 2016

A couple of weeks ago, I purchased a new Prius at Gladstone Toyota. Spencer Judd was the sales person. Spencer was very friendly, professional and knowledgeable about the Prius. This is my first hybrid car, and Spencer helped me understand the system and the equipment of the car. I particularly liked that he did not pressure me to buy. We highly recommend this dealership, this is the third Toyota vehicle we have purchased at Gladstone Toyota.

Andy Le

Mar 24, 2016

Thank you very much Wade Fish and Jon Hale for making it smooth and low pressure sale. It's my first Toyota and it won't be my last.

sam

Mar 24, 2016

Thank you very much Thien Do, who help me from the beginning at Toyota Gladstone. You provided me all the important data that I needed to know about Toyota car and service and answered all of my question concerned. These made me very easy to make my decision. Now I've got the Toyota Sienna for almost 2 months and it proved what Thien told me are exactly right, good car, good service etc. Thanks again for your support, Thien. Hopefully, my next family member's vehicle will be Toyota.Sukitch Srichandra

Ronsalinas8

Mar 23, 2016

Thien was very helpful in finding the right vehicle for me. The process was too easy and there were no issues. I would highly recommend Toyota Gladstone and Thien specifically to any of my friends and families.

tedaphimmasone

Mar 23, 2016

I initially came in to check out a 2006 Scion xA and ended up with a 2016 Scion iM! I could not be any happier with my purchase. Thien was able to guide me through my first car buying experience and I feel 100% confident that I made the right choice. I absolutely love my new car!

Gemini

Mar 23, 2016

Angel from Toyota of Gladstone went to extraordinary length to understand the requirement I had for a car I was going to purchase. She was able to communicate clearly on the vehicle's availability, pricing and the options. Angel worked to locate and bring the vehicle in for me to see and test drive. The price offered was the best price I had received thus far and she went out of her way to make the purchase process simple and easy for me. She stayed engaged until all of the accessories I had ordered with the car were delivered to my satisfaction. I have purchased several cars over the past 30 years, but this was by far the best car shopping experience I've had. Thanks to Angel and Toyota of Gladstone for making this a pleasant experience.

Jesse Martinez

Mar 23, 2016

I came in to get my first car salesman was very friendly and helpful. Great experience being a first time buyer and ended up with a awesome car!

Katwith3kids

Mar 23, 2016

It's nice to be able to come in an be comfortable and at ease making my purchase! Thanks Azhar and all help I am very happy...

Miller1987

Mar 23, 2016

I called Toyota to ask about a 2016 4 runner. Thien helped me from the first phone call. Within 10 minutes he sent me photos of my know 4 runner. I can't say enough about the serivce I received and how hard Thien worked to get me the best price. I will return and will send my family and friends to Thien for there next vehicle! Thanks Toyota of Gladstone and THANK YOU Thien!

Craig H Dunlap

Mar 22, 2016

Toyota of Gladstone lives up to their reputation , salesman was very informative , no stress or aggressive sales tactic, but helpful throughout our visit. We were very enlightened to find no "upsale" but actually found what we were looking for at a price that was lower than what we expected . Great service from start to finish, unexpected in and out service with the type of quality and professionalism that's hard to find today, thanks for the help Kenny we appreciate it highly, the Dunlap family.

Duff

Mar 21, 2016

I guess I was Sam's first sale. Very nice and pleasant person and enjoyed talking with him. With it being his first sale he did have help from someone else who was also pretty cool. Felt a little pressured near the end of the deal, but I kind of alway expect that. Making a purchase that large is always stressful and when you have someone really wanting to make the sale (and of course they would or else they would not work there :) ) I understand that.Very happy with the truck.

My Trinh Nguyen

Mar 21, 2016

I am a first time New Car buyer and this has got to be the most easiest transaction ever! My sales guy Thien knew this car was actually for my mom and he made sure she understood the fancy options that came with it. To name a few, he spoke to her in our native language (Vietnamese) and set up her bluetooth to her phone. He even went the extra mile and threw in spill proof floor mats and tied balloons on the car for the reveal. I got a straight option and price quotes. And did not get the whole sleezy good cop/bad cop price exchange. He made car buying pleasant and easy.

12345

Mar 20, 2016

After getting tired of dealing with my old mini cooper, I came in looking for a more reliable certified used car. I was shown a Toyota Corolla and was told it was the S plus edition. This being my first time buying a car from a dealership, I wanted to sleep on it and do little research about the car before I commited.I came back the next day prepared to make an offer and also trade in my un-drivable mini cooper. I eventually accepted an offer a bit over my budget, but I felt was fair for the S plus corolla. We had also arranged for a tow truck to pick up my Mini cooper two days later. I left the dealership in my new car, feeling great.When I got home I began looking at all my manuals and such, and I came to find out that the Corolla is not an S Plus, it is actually an L, which is a much lower priced version. I am not sure if Kenny was aware of this, or if the dealership had their peperwork wrong, but I feel taken advantage of. Also, the tow truck was supposed to come on a Sunday, which is a day I don't work, to pick up my Mini cooper. Since I had already given my key to the dealership, I figured when the tow truck driver came ,I could get into the car and grab my last few personal items. When I came home from work on Saturday, the mini cooper was already gone, along with my stuff. Again, I don't know if this is Kenny's mistake, or the tow company's, but it's frustrating.

fozzie5808

Mar 20, 2016

Wade at Gladstone Toyota made our car buying experience the best and quickest as possible. Having been to two other Toyota dealerships in the Portland area, it was quite a pleasant surprise to meet Wade who went above and beyond all expectations.All previous Toyota employees that had helped us were just sub-par to mediocre. It was refreshing to find someone who was genuinely trying to help us. He spared no effort in explaining all details about the car we were purchasing without making us feel pressured or rushed. Wade made sure that all our questions were thoroughly answered while making sure that the transaction was as quick as possible as to not inconvenience us.This was by far the best car buying experience I have ever had, Toyota Gladstone should feel proud to have such an employee on their floor. I would highly recommend visiting Toyota Gladstone - and ask for Wade.

Amy88

Mar 19, 2016

Everyone was very friendly and really tried to work with me on a good deal. All of the new options in the vehicle were explained good.

Elizabeth Smolens

Mar 18, 2016

Kenny Khzam was a good advocate and understood our price and our commitment to try and stay within our budget and get the car we really wanted. After some back and forth with another sales person, he did a good job of advocating for us and not dragging the process out any further. We were a little over our budget but in the end, we are thrilled with the car we got. Thank you KennyBeth and Aron

Pamzy70

Mar 17, 2016

I came in looking for a Honda element. As Kenny and I were looking for it I saw an FJ Cruiser, which has always been my first choice but out of my price range. Well we started the usual negotiations , which I enjoy. I gave him a pretty bad time, all in fun and he was a good sport. We got the price down to where I was happy and got my first choice after all.

yoda,girl 55

Mar 17, 2016

Azhar work with us not only to get the vehicle I was looking for but to arrive at a fair price as well. Azhar did a very good job of explaining the features of the new vehicle and how use them. Thank You Cindy Hasey

Kirsten1965

Mar 16, 2016

Kenny gave me excellent service. He helped me get out of a bad situation with my old vehicle and into just the car I needed. He work: worked for me.

Mamaneedsnewwheels

Mar 14, 2016

My husband and I strolled into Toyota of Gladstone after a long and toiling car two-day shopping experience. The truth is we had just been pressured the night prior into "committing" to purchasing a vehicle at different dealership. Fortunately the first person we met at Toyota was Gordon Flynn - his earnest and friendly attitude calmed our nerves and brought back the excitement to get a new car! We looked at several models and had lots of questions - thanks so much for your patience, Gordon. ("also thanks for giving us the courage to tell that other dealerlership "no thanks!")

marcus

Mar 14, 2016

Exceptional service, listened to and understood ours needs. The sales and finance team put together a deal that met our budget and exceeded our expectations.

Matthew White

Mar 14, 2016

I drove all the way from Salem to check out vehicles in Gladstone. Granted, it's not that long of a drive but upon arrival I was greeted at the door immediately and knew right from the start that this was the place to buy a car! All the salesmen were very courteous and professional. I worked with Kermit and he did an outstanding job. I went in to look at a corolla and it wasn't what I expected it to be. However, Kermit went above and beyond service and was determined that I find the right vehicle for me. He was adamant about making sure I got what I wanted for my trade and also about making sure I got the best APR! I can't thank him enough for all the help and professional service he provided! I will most definitely stop by Gladstone toyota for future vehicles and referrals! Way to go Gladstone toyota for seriously making my car buying experience a most pleasurable and easy one! I can't thank you and Kermit enough!!!

C2

Mar 13, 2016

Kenny was great, friendly. New his stuff, I have a problem writing/filling out paperwork, Kenny help me with this, again Thanks very much! At one time during this process I was concerned we were moving to fast and we hadn't talked about a price for my trade-in because it had an impact on the deal, Kenny stopped and went to get that information I wasn't happy with the offer and ready to leave. Kenny asked what I wanted for it I told him and within minutes we had a deal.Thanks Kenny & Toyota. Corky

Nicholas

Mar 13, 2016

Every person I met and worked with at Toyota of Gladstone was professional, courteous and exemplified the concept of "the customer come first". I worked with Angel Grose, Internet Sales Manager, and Seth Dustin, Internet Sales Director, on my purchase of a 2016 4Runner. Both sought to get me the best deal possible for my trade-in and pricing on the new vehicle. We managed to work many of the details out online and over the phone before I made the 1-hour drive up to Gladstone, and when I get there, the vehicle was primed and ready for my test drive and purchase. The final little bit of negotiations were easy and straightforward, and very quickly I was in the financing office with Vic The Finance Guy, a wonderful gent who found ways to save me even more money on his end of things. It truly was an easy and hassle free buying experience, and I would not hesitate to recommend this dealership to any and all who fancy a new Toyota.

Ezbob

Mar 12, 2016

We called gladstone toyota to find the best price and they offered us the best price out of three other Toyota dealerships. We decided we wanted a different car and they went out of their way to make us a great deal.

hungvu45

Mar 12, 2016

Good prices , ready to help, friendly, spend not much times to buy a car, no headache really quick from start to finished. Only one thing : to be check what customer pre-order need go with car at the same day delivery to avoid customer had to go back and forth too many trips.

Markj1983

Mar 11, 2016

I got my 2016 crewmax tundra here for a great price. People are easy to work with and hooked me up with a great deal!! I was looking for a truck like this at alot of other dealerships and was unsuccessful! Service was great got my truck, paperwork done in a short time also. I will be back!!!

Shu2016

Mar 11, 2016

I like the people there because they are nice and help me to get a good deal and meet my need and good explaination on the car detail and good service on everythinh

Tiffany Clarkson

Mar 11, 2016

Angel was very friendly and helpful as well as everyone there. Nice and clean dealership, they got me into the vehicle I wanted with the payment I wanted and could afford. They have called multiple times to see how my new Toyota Highlander was. I would definitely recommend Angel/ Gladstone Toyota dealership. Working with Angel was my best experience buying a vehicle. Will go back to her for my next car.

MelissaFarm

Mar 10, 2016

I've purchased two vehicles from Wade at Gladstone Toyota and my dad is still very satisfied with his purchase as I am with mine. Both times there was never any pressure like other experiences we've encountered while shopping around at other competitors. The service department is always very professional and courteous and well as the whole sales and finacial department we've worked with so far. Would HIGHLY recommend to anyone looking to purchase a new vehicle with a hassle free experience.

Nougo

Mar 10, 2016

Quick, friendly, let me take the car home while I was considering... Got a good price, interest rate and warranty ...not too too pressurey... Highly recommend khan!

Marisol

Mar 8, 2016

Since the first email requesting a quote Angel was very friendly and helpful. Angel price match every quote and when we got there my car was pull aside save for me with my name on it that when an extra mile. The whole team was very friendly and great to work with. The best part was that I was in and out. Thanks guys!!

sara-pdx

Mar 8, 2016

No pressure, no hurry, just a relaxed and enjoyable experience. Our salesman, Dustin Franke, was knowable and laid back, never pressuring us and happy to answer all of our questions (and entertain our restless toddler who was there).The process was straightforward, stress-free, and fast! We found a car we loved at a price that couldn't be beat (and great financing) in under two hours. We will be lifelong customers at Gladstone Toyota.Aside from the sales experience, we take our truck her regularly for serving and are always pleased with their solid work and good prices.Bonus: The dealership even has a playroom for children!

CheyenneMarie

Mar 6, 2016

Fabulous collection of people!! Fast courteous service! Clean store, beautiful cars! Just an awesome place. I bought my first ever new car a 2016 Toyota Camry XSE and I had the most amazing pain free experience ever! I was helped and guided through by "David Reed" such a passionate, kind and courteous young man! He was fast and he got things done! Entertained my disabled mom very well, made her laugh and always offered to help her or get her anything if she needed it!! Such a wonderful person he is!!! I never felt pushed into anything, I felt like I was being heard and with that they found me the car that worked just "perfectly" for what I was looking for!!! Im beyond happy and the more I drive this car around the more I fall in love with it!! THANK YOU so much for the awesome experience and finding the "Perfect" car for me in the color and style I wanted!!!

luuniem

Mar 5, 2016

I was searching for a midsize car (Camry XLE 2016) online and had several deals from multiple locations in Portland and Vancouver. Angel Grose, the online rep, was really sincere as she didn't pressure me into purchasing anything. Although I had a cheaper purchase price (aprox. $200) from another dealer, I did not hesitate after talking to Angel and Seth. I arrived at their dealership, and they had already prepped the car, we just needed to come in and sign the paperwork. Joey Pham, another sales rep, made us feel very at home when we were waiting for the paperwork to finish. He shared some helpful tips when it comes to purchasing the vehicles of our choice. After prepping the car, they had it ready inside the main lobby so we can drive out, which I think is amazing because it's pretty cold outside. Joey made sure I understood the features in the car before we left their dealership, which is a plus. Their green car package is awesome as well because I think I will make good use out of it. Definitely recommend Toyota of Gladstone and Angel for those looking to buy a Toyota online. And definitely recommend Joey if you ever come in!

Evelinal

Mar 4, 2016

This is the second car I had purchased from Gladstone Toyota. I came back because I had an awesome experience the first time. Not pushy at all and helpful with whatever questions we had. Trey was one person that helped us again and he was awesome!! And angel also helped us! Very down to earth and we felt very comfortable! We would definitely recommend it to anyone in a heartbeat! Thank you!

Khai

Mar 1, 2016

I was very please with the excellent customer service from sales representative Scott McPherson and Joey Pham. As a returned customer, I was treated well and received a fair deal from Toyota of Gladstone.

Darren Pasemo

Feb 29, 2016

Gordon took the time to consider our needs, balancing our budget restraints, environmental concerns, and aesthetic desires. He was patient and a delight to talk to in general. It was clear that his priority was to simply find a car that would give us joy. Thanks for your help Gordon!

lulu

Feb 29, 2016

Recently, I test drove a Camry at Gladstone Toyota in Oregon. My sales person was Kenny Khzam. I found Kenny to be extremely helpful and easy to work with. I've had a Camry for 11 years and it's been serviced at this dealership all that time. They are consistently professional and do an excellent job. I only have one "complaint" about the dealership and that is they discontinued having popcorn for the customers waiting for their cars to be serviced. It may be a small issue but it made the wait much more pleasant. I highly recommend Gladstone Toyota and Kenny Khzam.

maebug

Feb 27, 2016

I had a positive experience with Thien our car dealer. He did not push us into any vehicle we didn't like. He took the time to explains each dealership incentive discounts and the specs of each cars. He offer us specific discounts to help us save even more. I ended getting a car that fit all my requirements and I totally love it.

Creyes2340

Feb 25, 2016

All I have to say is that Jeff Karlin and the team made it possible for us to get a car on a tight budget!!! If you could award them in any way please do so!!!! Jeff was more than amazing and saw our needs and fulfilled them!! I would go back to Toyota just because of him!

Jdjxbshaiwbd

Feb 25, 2016

Dustin Franke and the team at Toyota scion of Gladstone did a wonderful job of listing to my needs and wants in a car. They found me a nice little scion that fits my needs and it's a pretty cute car too! I would definitely recommend this dealership and I would definitely purchase from them again in the future.

Nkmatte

Feb 25, 2016

Every other dealership I've dealt with didn't care for my business since I'm 19, this was not the case. Khazam was very helpful in helping me find car and making sure I could take it home without being pushy

Alex123

Feb 23, 2016

Helped me get the 4Runner I always wanted at a great price, these guys are great! Would highly recommend them for your car buying needs!!

Cyclenut

Feb 23, 2016

I bought four new cars from Jeff senior and he is without a doubt one of the best salespeople I've ever encountered, his professionalism and attention to detail surpasses those that I've ever run across before, keep up the good work Jeff ,you're my kind a guy !

88tangerines

Feb 22, 2016

Came in with bad credit and lots of negative equity and left with the car I wanted at a price I could afford. Very happy:)

saradog

Feb 22, 2016

THIS IS MY THIRD VEHICLE I HAVE BOUGHT FROM THIS DEALERSHIP. IT IS CLOSE TO MY HOME AND ALWAYS GET GREAT SERVICE ON MY VEHICLES.

RVbuilder

Feb 20, 2016

Most helpful in showing us their products, and demonstrating how things worked.Very polite and friendly crew and not pushy. We awe 2 happy buyers.

TacoBill

Feb 20, 2016

Jeff has sold me 4 cars over the last few years and is always the best and easiest to work with. I guarantee I will by my next 4 cars from him as well.

Varun

Feb 20, 2016

The sales team is very professional and were very easy to work with. They gave the best price in the market and a good finance option. I would recommend this dealership

darren.billings.18

Feb 20, 2016

I have purchased four cars from this dealership. Jeff Karlin is a wonderful sales representative. He's down to earth and honest. I would recommend them to anyone.

Buddy

Feb 18, 2016

I have been doing business with Gladstone Totota since 2011. Jeff Karlin Sr. has been my Saleman handling all the transactions there. He is the finest Salesman I have met in a good many years. I know a good one from bad because of many years of experience in the Car business and with RV's. Talking to him is always fun and he has always been able to point me in the right direction. I am also impressed with the fine Service Department and the way it is being managed. In several visits there I always found them to be quick and reliable.

Emptess98

Feb 15, 2016

Felt very comfortable would recommend this person to everyone Could not hAve asked for anyone withs anymore knowledge the jeffkarlinsrI am sure he has taught his son the right way to treat customers as we'll p

Aaronu

Feb 13, 2016

I never go anywhere else. Jeff Karlin Sr. is my car guy. He is awesome and we are always happy with our experience. Highly recommend.

AlanZ

Feb 13, 2016

The buying experience at Gladstone Toyota is smooth and wrinkle free. Kenny guided the sale from vehicle selection through financing and delivery flawlessly. Great job Kenny and team b

Bob

Feb 13, 2016

I told Jeff what type of car my wife was looking for. She wanted something good on gas like a Prius but with more utility. He said he had something that just might be perfect...the new 2017 RAV4 limited Hybrid. He went to the extent of sending her a personalized walk-a-round video. She loves the car.

Fidler1990

Feb 13, 2016

Everyone helped me was nice Kenny was awesome and helped me all the way made me feel comfortable and payments I could afford also recommended a great insurance guy

mark F

Feb 13, 2016

Very friendly and understood my needs. Worked with me to find the right car at the right price. I would recommend this dealership and have bought 4 cars over the years from them.

Moose

Feb 13, 2016

Always exceptional service. I never feel like a stranger. Jeff helped me get into the car that fit all of my budget and space needs.

Nfisher88

Feb 12, 2016

Jeff Karlin Sr. Was so amazing and helpful! The entire lease processes from beginning to end was incredibly smooth thanks to him. He is so nice and is incredible at his job and clearly knows what he's doing! I would highly suggest anyone to go see him and Toyota!

cacklewack

Feb 11, 2016

While Toyota of Gladstone was, for the most part, a regular car dealership experience, I thought my salesman, Azhar, did a fantastic job. He wasn't pushy, he knew everything about the truck, and he was a down-to-earth guy. Their sales manager was definitely pushy and wanted a sale immediately, which is what I normally experience at dealerships. Azhar was patient and let me take my time, which led to me buying a new Tacoma from him.

Adena

Feb 10, 2016

I have always liked Toyota, I bought my sequoia a few years ago. When I came in to look at another vehicle Jeff Sr. was very professional, not pushy and a delight to deal with. Thank you for yet another great experience at a Toyota dealership.

dwayne

Feb 10, 2016

I came in to Gladstone Toyota to do some "quick" car dealing. Azhar made the process more pleasant than the last time here. Had fun.

JackieRodriguez21

Feb 9, 2016

I have bought 2 cars from Jeff Karlin Sr. And he is absolutely the most patient man, my family and I asked him a lot of questions before buying and he answered every single one of them. Sales managers, Finance dept and Service have exceeded our expectations. Always happy to help!

Jujubee

Feb 9, 2016

Jeff karlin sr. Is a jolly old salesman. Loaded with experience of over 30 years in the car sales business. He is the equivalent of Gandalf the grey is car sales. Wise and trustworthy, he knows he does not have to jack you sideways for everyone to come out on top. If you need to buy a car I highly recommend this old wizard.

Ruthinhercamry

Feb 9, 2016

I was referred to dealer by PJ, a former employee who had great things to say about them. I was very pleased with my experience at Gladstone Toyota. They made my car buying experience easy, explained everything to me in detail, and helped me to make sure that deal and car payment fit within our needed monthly budget. I asked a LOT of questions, and Kenny and John both answered every one patiently, even had George in finance come speak with me about the financials as well. I am VERY happy with my 2016 Camry. I have an excellent quality vehicle with full maintenance warranties and nothing to worry about mechanically. They have gained a valued customer at this Toyota dealership, and I have already shared my good experience with friends and family. Keep up the great work!

Floranzo

Feb 8, 2016

Sadly 6 visits AFTER paying cash and car still not as promised and paid for. LOVE the Toyota but will buy next one from another dealer.

Haas106

Feb 8, 2016

Jeff is more than a car salesmen ....you leave with a new friend...personable and cares about you and your needs. Service was excellent and the popcorn is great.

Mtcheats

Feb 8, 2016

Very happy saved me money and help make a perfect deal happen could be happier with what they have me for a deal get this guy to help you

dcarby

Feb 5, 2016

From the moment we were contacted by Wade Fish of Toyota of Gladstone we were treated with respect and professionalism. There was never any hard sell tactics and he kept us informed as to when we might expect our truck to be arriving at the dealership. We had a seamless and easy buying opportunity with Wade and would definitely recommend the dealership to others.

travisgregston32

Feb 5, 2016

Dustin and the management staff were a pleasure to work with. I always have a great experience going into this dealership, which is hard to say about most sales environments. The team at Gladstone was extremely patient and went the extra mile to ensure I left happy. My brother and I had been there for several hours, one of the managers knew this and decided to buy me lunch! You have earned my business for years to come, I will send all my friends and family your way. Thanks for everything!

ilovemyravy

Feb 4, 2016

This was my first ever experience with car shopping, and being that I'm definitely no car expert, I had a lot of anxiety going into the process. Luckily for me I picked the right dealership and the right salesperson to work with and ended up with a great experience and a great car. Right upon arrival at Toyota Gladstone, I was warmly greeted by Thien. He made me feel comfortable and at ease. He showed and let me test drive all the many different cars that I was interested in. He was patient in answering all of my many, many questions. He was very well informed and professional and went through the whole process step-by-step, explaining things to me at a level and pace that I could easily understand, making me feel comfortable and not pressured. I ended up buying a great car that I absolutely love and that is perfect for me (the Rav4 Hybrid) and it was all thanks to Thien. He is definitely someone who I would recommend to all of my family and friends. Thank you Thien!

Steftackett79

Jan 31, 2016

I was very happy with the salesperson when I bought my 2008 Acura MDX from Toyota of Gladstone. Wade knew what kind of car I wanted and helped me get it. He was easy to work with, friendly and enthusiastic!

boughtacar

Jan 29, 2016

I have purchased 3 new Toyotas here in the past 4 years. The experience the first 2 times was pretty normal, not terrible. The process always takes much longer than they say, and they always act like I'm asking the world when I state what my max payment/down payment/interest rate is. This time was especially bad. I was trading in a Tacoma (a year old) for a commuter car. First they only offered to lower my payment by $15 for a Prius! Then after I almost walked several times, they actually gave me the payment I asked for from the start. Then they waste your time trying to sell you add ons like paint protection, gap insurance, service plans, etc., jumping the payment you worked so hard to negotiate up 20, 30, 100 dollars. I even told the salesperson I knew they were going to do that, and he just said, well don't by the service plans. Don't push them, then.Then, the salesperson made comments about not wanting someone else to raise his kids and paying extra child support so his ex-wife wouldn't have to work JUST after he asked if our kids were in daycare and AS I filled in my job information (I work FT and make more than my spouse, quite a bit more.) Really? Clueless. Keep your opinions to yourself. He also made such a show of walking back to check with his manager and revealing "secrets". Classic bad salesperson crap. I almost walked just because of him! But I didn't want to waste MORE time at another dealer. I knew what I wanted when I came in, but the salesperson just didn't want to listen. Also, I mentioned I'd bought 2 cars there already, and he acted like I was new to planet Earth. I might go somewhere else for my next car. Don't offend your customers.The finance person was great (except for the hard sell on the gap insurance even after I said I already have it through my insurance carrier), and I really like the service department. They are awesome. The salespeople who sold me the first 2 cars (only one is still there) were new to their jobs, but way more professional and kind and transparent than this guy. Ugh.

Adm

Jan 26, 2016

I test drove a new Tacoma no hassils. They found me one that fit my parameters in a local area. Thank you. I would recommend.

Anca

Jan 25, 2016

We had a positive experience at Gladstone Toyota. The sales and service team did a good job of not being so pushy. We walked out with a new car and feeling like we were treated well.

Bob Brown

Jan 24, 2016

Kermit was really fun to work with! The dealership is awesome, very modern beautiful building. They brought in a 4Runner from another dealership so I could have just what I wanted, and that was handled very smoothly.

Kathy jolly

Jan 24, 2016

What an awesome and easy experience at Toyota of Gladstone. From start to finish we were treated very well and we walked away with the car we have thoroughly enjoyed.We had such a good experience we will be buying out next vehicle from this dealership

abmore

Jan 23, 2016

Great staff, nice facilities, and overall good experience. I love my new vehicle, would not drive any other car. This is my 6th FourRunner and Toyota has done a nice job keeping up with trends in options. The engine is long lasting, and I plan on keeping the SUV for 100,000 plus.

chelc33

Jan 23, 2016

Khzam had a warm and down to earth demeanor, from start to finish. He was thorough in explaining the features of the car and I could see that he was passionate about Toyota. We didn't feel rushed or pressured but I know that Khzam did everything in his power to earn our business. We quickly came to an agreement and gave me an offer I couldn't refuse. Even though I really wanted to be stubborn and test drive a Honda! Our overall experience was very positive, although we thought it was odd that our vehicle didn't come with floor mats.

Osubeavers66

Jan 23, 2016

The best sales experience I have ever received. My fiance and I leased a brand new RAV4 from Gladstone Toyota. Matt Taylor was such a pleasure to deal with, from the moment we walked into the dealership we felt like family. Matt had been communicating with me through email and most of the paperwork already done prior to us arriving. We were hesitant to drive all the way up from Salem, however Matt quickly put us at ease and gave us our best experience ever. The really do roll out the red carpet for you at Gladstone Toyota. Our SUV was waiting for us in the show room on red carpet and we literally drove it out of the showroom. Matt thanks for an excellent and amazing experience!

RyanPatershall

Jan 22, 2016

I went into this dealership with the common misconception that I would have to fight until my dying breath to get the deal I wanted. And I was 100% wrong. Wade helped me with the purchase of my 2016 scion tc and he was fantastic. He didn't try to use car selling jedi-mind tricks on me or any of that kind of stuff. He truly does care about his customers. He even paid for and sent me a bottle of touch up paint a couple of months later after my car got chipped. My experience at Toyota of Gladstone great and Wade was so good that I have decided to name my second child after him. I will name him Wade Edgar Patershall (or wadina if I have a girl).10/10 would recommend

Lewis314

Jan 22, 2016

Jeff Karlin was fantastic to work with. I came in with a huge list of questions and he proved very knowlegeable and extremely patient. The dealership didn't have the specific car we wanted on the lot, but he managed to get one on the lot from Portland within a few hours. We were delayed (traffic & weather) getting back to the dealership after running some errands and he not only waited for us to return, but did so after hours (we're from Lincoln City and he knew that we wouldn't be in town again for a few weeks). We never felt rushed to complete all of the paperwork and he spent a lot of time (again, after regular hours) familiarizing us with all of the functions of the vehicle. He has also been quite accessible for follow-up questions in the weeks since our purchase.I highly recommend Jeff Karlin & Totota of Gladstone to anyone looking to purchase or lease a Toyota. Lewis

VCamp

Jan 21, 2016

I was and still am thoroughly pleased with my car buying experience at Toyota of Gladstone! I drove away feeling confident in my purchase of my 2012 Toyota Rav4! I will definitely be a returning customer in the years to come!

chance123

Jan 20, 2016

I had a great purchasing experience at this dealership. Every member of the team was exceptionally friendly and accommodating. I traded in an old Tacoma for a newer Subaru Forester. Khzam and his team worked with me to find reasonable deal for my trade in and financing for the Forester. They were even able to get my interest rate cut in half. They are true to their word when they say that they take care of their customers. Their customer service was above and beyond.

Jeff2245

Jan 20, 2016

Very simple and easy going dealing with azhar khar. Second car we have purchased from him with in a 2 month period. I had simply called in before i showed up and told him what i was looking for. When i had reached Gladstone toyota azhar had most of all vehicles i said i was interested in waiting for me to look at. All in all i purchased a 2016 tacoma and it couldnt of happen faster with any other sale person. By far the best 2 experiences ive ever had at any dealer ship. Non pressured sales team and easy to work with.

NateD

Jan 20, 2016

I've bought 5 cars from him for a reason. Not only is he great to deal with, he's about the most laid back, down to earth, genuine guy you'll meet.

Marlenes car

Jan 19, 2016

Everything was great and we had the best sales man ever. Very kind, pleasant and concerned about my needs. Just a very awesome experience with the sales man and the dealership as a whole.

KLVM

Jan 18, 2016

If your looking for a vehicle go see Wade at Toyota of Gladstone. He was so nice, knowledgeable and very understanding of my needs/goals. He worked quickly and made everything so great. Wade and Scott worked together to help me get the highlander in the payment I needed. If your looking for a great deal and a awesome sales team go see Wade and Scott!! I would highly recommend Toyota of Gladstone.

MissDax

Jan 18, 2016

I had a great experience at Toyota of Gladstone. My last car was totaled and I was in the market for a new one. I had an appointment with Ted Rippee and was about 30 minutes late. Matt Taylor stepped in to help me. He asked me some great questions about what I was looking for. He was so helpful and knowledgeable. When I found the car I wanted, Matt Taylor managed 100% of every detail so that I could get the best deal for my car. Everyone from the Matt Taylor, Ted Rippee and the Manager were just wonderful to work with. Yes, I am a very happy customer!

WMJ

Jan 18, 2016

Great customer service and car buying experience overallEveryone was very helpful and friendlyI would recommend this dealership to my friends and familyThank you

Sb2bcool

Jan 17, 2016

Azhar was very kind he made sure that everything went smoothly. He was help in answering my questions and went in-depth in telling me about the car I was purchasing.Overall not only will I recommend Toyota of Gladstone but I will recommend Azzhar to them as the sales person they need to speak with.Thank you,Shasta Bunnell

timf

Jan 17, 2016

Kermit and his team were helpful and efficient in working with my limited window of time. They were able to find me a great deal and followed up to answer my questions. I will recommend them to others and come back for any future vehicle needs.

cvillan9

Jan 17, 2016

The experience with this dealership was great! It was fast, and easy! My wife and I got the price we were looking for on our vehicle, and Khzam made sure we were happy! They had a very family friendly environment, Khzam was good with our toddler, and made sure the transaction was fast, and stress free so she didn't get overwhelmed by the experience. I would defiantly recommend this dealership when buying a new Toyota.

Susieq

Jan 15, 2016

From my first contact, on phone, I felt completely comfortable with my decision to contact Toyoto Gladstone. Being an older women buying her first ever car on her own Wayne treated me with respect and kindness. He was patient. He educated me so that I knew my decision to buy my Prius was a good choice. I am sure that if I need further help with my car Wayne will help me. Thank you !!

Tundra2016

Jan 13, 2016

I have purchased a number of new cars and have never looked forward to the experience despite my knowledge and experience. Before making my way to Gladstone Toyota, I had visited a Toyota dealer in Beaverton and ended up walking away after just 60 minutes because of the salesperson's singularly unhelpful attitude and lack of information about my vehicle of choice. I was prepared for a similar experience at Gladstone and was very pleasantly surprised. Immediately upon my arrival, I was met by Azhar, with a generous smile and a friendly attitude. As soon as I told him what I was looking for, he had several possibilities for me, along with information about applicable incentives, options, and special offers. His easy rapport, exceptional knowledge, gregarious attitude and willingness to work with me insured that I would walk away with the vehicle of my choice, at a price that was conducive to my budget. Azhar's knowledge, positive attitude and easy manner empowered me, as the purchaser, to make an informed decision- this is priceless! Between the sales staff and the financing staff, I would absolutely go back to Gladstone Toyota for my future vehicle purchases. Thank you Azhar and Gladstone Toyota!

Guadiz92

Jan 13, 2016

Everyone at Gladstone toyota was very nice and helpful! Especially the sales rep that was helping me. He was able to work with me to find my needs to find the right vehicle for me, which I love. They were up front and honest and worked hard to meet my standards and to find me a vehicle! They cared about my needs and didn't try to force anything on me I didn't want. They did their best and found the right car! I definitely would recommend Toyota Gladstone to anyone looking to buy a vehicle!

hart5710

Jan 11, 2016

We had such a smooth transaction with Toyota of Gladstone. Kenny K. made the experience very comfortable and fast. His professionalism and sincerity was above par. When we need another car we will be going back.

barbara updegraff

Jan 9, 2016

Kenny Khzam helped us find the perfect car. I had worked with him years earlier at another dealership when looking for the exact Toyota I wanted at a price we could afford. This January, my husband took our older 4-Runner in for service and ran into Khzam. Although we were not in the market for a newer car, Khzam told him they had just received a car that met my model preference, had every feature I wanted, was only a year old, had low mileage and a very good price. He suggested that I might like to test drive it while our car was being serviced. We purchased the car by the end of day. Khzam is knowledgable and a true customer advocate. He has followed up to ensure the car is working well for us and to answer any questions. We had excellent service and advocacy from every professional we worked with. Thanks also to John Hill in sales and Vic Meese in finance. We highly recommend Gladstone Toyota and have shared our enthusiasm with friends, family and neighbors.

mjferte

Jan 9, 2016

I didn't plan to buy a car when I went in for an oil change but Khzam was so honest and helpful and objective that the whole process was so painless. He showed me all the options and gave me the best deal. I always felt that each decision was mine and there was no pressure or upselling. He was respectful of my budget. I love my new RAV4 and the pleasant sales experience just makes it that much better.

Penzance..as in Pirates of....

Jan 9, 2016

I had an excellent experience with Matt Taylor at Toyota of Gladstone. I had decided last Sunday to buy a newer vehicle for 2016. I found something on their website and filled out a credit application with Toyota Motor. Matt followed up with me very early the next day and kept in constant contact. I have a very busy job and the nature of my job does not allow me to talk on the phone to external parties much because I'm usually managing a team of representatives who are on the phones and sometimes I jump on as well. I'm also fielding a large number of work emails and don't always get to my own in a timely manner. Matt went out of his way to help me find what I was looking for and texted me to clarify my needs. Once we chatted briefly back and forth he found something that met my requirements. I was pleasantly surprised that he found a gem of a car...something I...really...wanted...and within the budget I was willing to spend...and I can be a bit persnickety. From here it was a simple matter of filling out the paperwork and letting their team make it happen for me. Matt checked in often and was cheerful and supportive. I'm not usually much for salespeople to be honest....and I've done sales before myself so I know the tricks of the trade....but Matt represented everything a sales person should be...attentive...positive...helpful.....informative...collaborative. His style was very polished but approachable and it was clear why he is the manager of the internet sales team. A special shout-out goes to their loan assistant (I'm not sure what her official title was). She was very efficient but helpful and made the final sign and prep portion of the deal as quick and painless as possible. In fact I was very impressed with how on the ball she was with getting it done quickly. All in all I had a very positive experience at this dealership and because of the supportive attention I received it encourages me to do business with them again. Being in a customer service environment myself my standards are very high and this dealership met and exceeded what I anticipated in terms of a positive buying experience...and I'm not the type to gush unless I am gob-smacked.

K&S

Jan 7, 2016

We bought a Toyota 4Runner from Kermit Steward this past weekend and have never had a better experience buying a new car. We pretty much knew what we wanted and Kermit was great working with us at finding the right car at the right price. Kermit talked to us about options, but without being obnoxious, and we never felt like we were being jerked around (unlike with many other dealerships we talked to before coming to this one). Once we found the right car and decided on the price, the paperwork was smooth sailing -- no sudden extra fees or need to talk to the manager about a different price. Kermit then was really helpful in setting us up and getting us on the road -- helping us connect our phones, setting up the Entune system, explaining different bells and whistles, etc. Kermit is a good guy and we highly recommend him.

annhala

Jan 4, 2016

When my husband and I arrived at the dealership, we met Khzam who appeared to be - he later confirmed that he was - leaving for the day. He didn't hesitate to assist us and was a pleasure to work with over the next few hours. With a set budget for a monthly lease, it was easy and quick to get the right price.Jason, who we signed the paperwork with, was just as friendly and helpful - clearly explaining additional options for us to consider.Not once did either myself or my husband feel pressured and we are both very pleased with how well they worked to help us get what we wanted.Thank you!

mnaydecksr

Jan 4, 2016

Went to Gladstone for the 30,000 mile maintenance on my 20013 Tundra and was shown how easy it would be to upgrade from a 2013 to a 2016. My problem that I ran into was it cost me a lot more to swap vehicles. I was told that the canopy top on the 2013 would fit and the service department would install the top. After they installed it, they pointed out a 1 inch gap between the rear cab and the canopy after I signed for the new truck. I took the canopy back to where I purchased it and they were previously aware the 2016 rear bed was an inch longer then the 2013 and in order to properly correct this gap I need to replace the canopy with the correct size. So I had to order a new top and be out $1500.00. I took the word of the salesman and his manager that the canopy would fit the new truck, a simple tape measurement could have saved me a big headache. Also, I recently purchased 10 ply tires for my 2013 truck and was told that they can be installed on the new truck; however, I was never given any credit for the tires from the new truck. My buying experience was not pleasant, I was at the dealership from 10:00AM until after 6:00PM. I felt that I was pressured and rushed into this purchase. I was very happy with the 2013 Tundra and after I spend more money, I may develop the same feelings for the 2016.I must say that the finance and service departments were the shining stars of the dealership, if only the sales group would have been more knowledgeable of their product, I might have not bought the 2016 Tundra knowing that the canopy would not fit but I would have a been the same very satisfied customer with my older Tundra.

2016rav4

Jan 1, 2016

I started through the Internet office. I met Kermit and told him what we wanted. He then found one elsewhere and had it delivered rapidly. Trade in price was fair and whole process was done in about an hour.

Rav4

Jan 1, 2016

I wasn't sure what I wanted, but quickly found out how to buy a great newer rig. Khzam was good at getting all the paperwork done efficiently once I figured out my best option.

Shruti

Jan 1, 2016

Thank you Kermit and Gordon for assisting me in buying my first new car . It was a great experience and I ll recommend this place to everyone

jprasad01

Dec 30, 2015

Firstly, Kermit was unavailable due to my tardiness, but he paired me with San and he was a great person to work with! Not once did he ask me anything about price until I truly found the car I liked.Smooth ride the whole way (pun intended) Both San and Damian were great and Dustin sealed the deal with no fluff, just plain and simple. This was a total team effort and I liked how much they cared what vehicle I was getting instead of just selling me anything. They worked with me on every aspect and at the end of the day and drove home happy!Thank you so much Gladstone!

Alicia

Dec 25, 2015

We worked with Kenny Khzam, who did a great job of getting us the right car for the right price. He was very helpful and motivated, and I'd work with him again. We had come in to get our older model Toyota serviced, and decided to look at the new cars since we were in the market for a new car, as well. Kenny walked us through the lot to look at cars that met our price, and helped us locate the one that worked for us.

guitargirl

Dec 18, 2015

Matt Taylor was informative and positive. The Prius experience was new to me but I went away confident. The buying experience went smoothly, and my new Prius wagon is exactly what I needed.

Happyme

Dec 16, 2015

John Calhoun was my sales person at Gladstone Toyota. After several months of online research and hunting, I narrowed my dealership choice down to three. John was particularly sensitive to my needs and not at all pushy, so I decided to buy from him. If ten is the highest rating, I would give him a ten. The only process I would rate lower is the paperwork. I haven't bought a car in 13 years and am glad to say the experience has improved, with the exception of the paperwork. I fail to understand why it takes nearly an hour to produce the paperwork. I would definitely recommend John Calhoun to anybody I know who is looking to purchase a Toyota.

Westonmj

Dec 14, 2015

Khzam made purchasing a new car easy. He was very knowledgeable about the Rav4 and its new features. He also had exceptional customer service -- from setting up my cell phone to the car's Bluetooth system to driving all the way to my home so my husband could sign the contract.Thank you.

Worlistons

Dec 13, 2015

The salesperson I was working with was very upfront and honest. He didn't try to get me into something I didn't want or couldn't afford. It was a pleasant experience

Shane

Dec 11, 2015

great car buying experience it was quick and easy. no pressure found the vehicle I was looking for. Also the customer service was great all around great buying experience.

Will_Christiansen

Dec 10, 2015

The staff, specifically Kermit Steward was 100% easy to work with and knowledgeable about the truck I bought. Kermit worked incredibly hard to win me over to the dealership and did it with ease. After an initial contact on my part to every Toyota dealership in Oregon and Washington, no other salesperson in a 600+ mile radius was as committed communicating well, and in general, just "showing up" consistently in my email inbox in a valuable way. So many salespeople get annoying to receive emails from because they never seem like they've taken the time to have any understanding of what a person is actually hunting for in their vehicle purchase, this was not the case with Kermit, he always made sure to discuss what I was interested in.

suchy

Dec 7, 2015

Kenny Khzam helped make buying a vehicle, which can be a very unpleasant experience, very painless. He was very qualified to work with me and his crew to guide me through the process of the new car buying process. I think Kenny is a valuable asset to Toyota of Gladstone.

Marylyn

Dec 6, 2015

Kermit and the rest of the Toyota Galdstone staff were very great. I couldn't be happier with my big purchase. I appreciate the help and honesty they share.

Mike

Dec 4, 2015

The lot was inviting, spacious, clean, and the selection was good. We were treated very well. Our salesman, Kenny Khzam, was very good, listened to us, answered questions, ultimately helped us make a good deal.

Devildawg69

Dec 3, 2015

I came in for free movie tix they got my interest rate lowered my payment lowered and a NEW TRUCK!!! My 3rd truck from them!

Nov 29, 2015

This dealership will go above and beyond to be sure you are happy with your purchase. If there is something you are not happy with just speak up and from the salesperson to top management they will do whatever it takes to make sure it is taken care of. Awesome follow customer service. Kenny Khzam was extremely knowledgeable with all the bells and whistles on my 2014 RAV4 Limited and took the time to set up voice recognition and sync my phone. I am positive if there is something I can't figure out he will be more than happy to help me.

Gim73

Nov 24, 2015

Great service, we weren't looking to buy a new car, but left with one. Other dealers that we went to didn't give us the time of day. Thanks again Kenny, we are stoked.

Lotus Farms

Nov 17, 2015

Buying a new car can be a long grueling process. Kermit and the Internet Sales team made this experience pleasant and seamless. They made my family feel like family keeping my kids entertained and happy which allowed my husband and I to focus on our purchase. Thank you Kermit and Internet Team!!

Notinterested123

Nov 14, 2015

. I went into dealership intending to speak with Matt but was shuffled off then co-erced into filling out a document to check my credit and pushed to purchase I DID NOT suthorize this action and am very upset expecting to talk to a Mgr but again shuffled off and no return call.

ninja77

Nov 11, 2015

The service at Gladstone Toyota was phenominal!! From Kermit the sales person to the financing it was friendly and fast!! Happy I switched from Beaverton Toyota to Gladstone

ebuyer2015

Nov 3, 2015

I sent Seth an email requesting a price quote. He claimed to be out of the office for a couple days, and recommended I call a general line if I needed immediate assistance. I informed him I could wait until he returned, but he did not respond. I sent a follow up email; again, no response.

North

Nov 3, 2015

Interested in a quality experience? Toyota of Gladstone and Kermit Steward will provide it. My wife and I both hate purchasing cars and neither one of us found this experience distasteful. That is a testament to the comfort we had with the sales team. I would also like to recommend this dealership for people with small children as they have a comfortable, clean, and well stocked playroom for kids. Kermit was very comfortable discussing our new vehicle while attending a tea party and sitting on a tiny chair. This made the whole experience more pleasant.

Jeffrey

Oct 29, 2015

Ahzar helped find the truck I wanted and worked hard to make sure I was able to drive away with it that day. He personally picked me up from my house and then returned when I forgot my check book. Great service, great experience! Thanks!

Imjiggywiddit

Oct 15, 2015

There's a reason I had bought approximately five or six cars from Gladstone. Service has always been excellent with no issues. Kermit is a very nice guy whom I enjoy talking with. Very down to earth and ligitament. Everyone I dealt with for this purchase was excellent. As Arnold would say "I'll be back"!

Doug P

Oct 13, 2015

I would just like to thank Kermit and the Staff at Toyota of Gladstone for a great experience. All worked hard to find the vehicle I was looking for and were flexible in making a deal all were pleased with. I am a returning customer and will continue to be so. Thanks !

pizzo

Oct 9, 2015

We worked with Thien and he was very helpful, knowledgeable, and worked hard to get us a great deal. We had a great experience with him and would recommend Thien to others. He answered all our questions and made sure we got exactly what we wanted. There was an issue with getting our car in on time the next day, and Thien was in constant contact and made sure to be there when the car did arrive.

ge1933

Sep 27, 2015

Dear Kermit Eve and I recently purchased a car from you. We wanted to say thank you for the assistance you gave us in purchasing the Toyota Camry. We are very satisfied with the car and your company.

Sunshine

Sep 24, 2015

I traded in a leased Sienna and bought a new one last weekend. The staff at Toyota of Gladstone were all friendly, professional and welcoming. They have a big, beautiful showroom with ample space and amenities. Kermit was extremely helpful and wasn't pushy. He got me exactly what I was looking for and made the entire experience easy, even enjoyable. I had an excellent experience and highly recommend Kermit and this dealership.

Kasey18

Sep 22, 2015

I recently purchased a car through Toyota of Gladstone and have all greaf things to say about my experience. I was well taken care of the second I stepped out of my car upon arrival to the moment I got to drive my brand new car off the lot. Very friendly people and an all over great atmosphere. Every question I had was answered and Kermit made sure I went home with a car that day. I was very pleased with his work and will definitely go back for my next car. I would also highly recommend purchasing from this dealership. I had an overall excellent experience.

Susanjia

Sep 18, 2015

Patrick provide excellent service when we came in to purchased our vehicle He made the purchased experience painless and provide fast closing. He was also very detailed and on top of everything

Motomick177

Sep 11, 2015

Gladstone Toyota was a very nice dealership with friendly and helpful salesmen. Kermit helped me find the truck that i wanted with no pressure. It was an overall great buying experience!

solarguy2773

Sep 8, 2015

The sales staff was knowledgeable and helpful and we got a fair price on the car. Very happy in that regard. I think the dealership in general needs to put some time and money into technology - a good scanner for sending paperwork, documents in PDFs, etc. It's very easy to find the car or vehicle you want online, but the transaction paperwork could be much more efficient for the customer.

Davedron

Sep 3, 2015

David Elder's Team was exceptional in every way. If I was in the car business, I would only pray to have as good of a team as David Seems to have. I would Highly recommend this dealer to anyone looking for a new or used car!!!David K. Dronkowski CMC SBAEHeadsUp Enterprises LLC

Kate the great

Sep 2, 2015

The salesman, Kermit, :P was very knowledgeable and took a ton of time explaining every detail of my new Highlander. I'm very satisfied with my experience and purchase.

Kcabird

Aug 29, 2015

The dealership worked with me to provide the best experience possible. Kermit was honest and a pleasure to work with. He explained everything and always made me feel like it would work out even when I was about to loose my mind..loll

Tony W

Aug 25, 2015

I bought a new Highlander from Gladstone Toyota. My sales rep (Azher) was very polite, courteous, detailed oriented, and knowledgeable of all the features that come with my new Highlander. In addition to Azher the other sales reps, finance manager, and others, ETC. were also very helpful and knowledgeable. The entire purchase process only took a couple of hours and was a pleasant experience. Thanks You Azher and the rest of the Gladstone Toyota Team!!! Tony Wright.

Kramer

Aug 25, 2015

I was pleased with the ease and straight forward format that I received. All of the employees through each step were well versed and pleasant. Would recommend.

Rharshburger

Aug 21, 2015

Everything about our expeience at Gladstone Toyota was awesome. Kermit, our sales associate was very friendly and personable, but most importantly he was honest and upfront.We had already visited another Toyota dealership in the area and had a horrible experience, so we decided to head over to Gladstone Toyota. We were taken care of from the beginning of our meeting until we drove out of the showroom with our new Tacoma. By the way...the showroom presentation of your new car is an awesome touch.We would highly recomend Gladstone Toyota. I'm excited to go back for routine maintanance!Thanks again to Kermit and Mohammad for their great service.

Aug 13, 2015

We went into Toyota of Gladstone simply wanting to get the car-buying experience over with. However, we left highly impressed with their professionalism and service, convinced that we were going to be well taken care of into the future. And we left with the car that was the best fit for us, at a fair price. We highly recommend Toyota of Gladstone.

coastal4runner

Aug 13, 2015

Arron W. was very friendly and straight forward. Great experience except for the finance portion. Paid cash, but still took too long! The finance guy spent too much time trying to sell extras. I told him I have purchased Toyotas based on their quality and reliability ( owner for the past 15 years) and he proceeded to tell me that they are not that reliable, take a look at the cars in the service department. I should have cancelled the sale, but one persons sales tactic does not change a good vehicle. As far as the sale of the 4Runner, price was straight forwards (with USAA car buying Program) and trade in value on my truck was on the high side of KBB. Expected 1 hour tops to close the deal since I was paying cash, but the process took three hours and I had to speak with three members of the "sales team" not a very streamline process.

jonfenk

Aug 13, 2015

My partner and I showed up because I was halfway hoping to get a better idea of what car I wanted to get and after Ted directed us through test driving a number of cars from 2010-2015 I ended up leasing a brand new one! Then my partner traded in her old car and leased a brand new one as well! We now have new, beautiful cars, full of technology.

kannels

Aug 11, 2015

I'm a stickler for trust. Gladstone Toyota instilled trust to me from the minute I stepped into the store. Even before. I had no idea I was going to purchase a car that day. My financial adviser and I looked on the computer to see what was best for me. He picked up the phone, called Kermit and told him exactly what I wanted. Kermit called back within 10 minutes. The results had us at the dealership and buying a new car. Thank you Kermit.

PatsyY

Aug 2, 2015

This dealership is receiving the 5 star rating from me because of my experience in buying a car from Aaron Waxenfelter. Aaron was honest and knowledgeable about the car I purchased. He was also very relaxed and did not pressure me into making a decision. After I purchased the car he spent time going over the features of the car that were necessary for me to drive away from the dealership and feel confident that I could drive my new car home. I gave him a call a few days after the purchase to ask for help with a couple of the features on the car. He was happy to hear from me and answered my questions with respect and assured me that I could call him anytime if I had any further questions. Great salesperson. I would recommend him to anyone buying a car.

DoNotContactMeAgain

Aug 1, 2015

I was told things that needed to be done on my wife's car. Things that I looked at had been done. Recommending things like wiper blades that were new be replaced. I had put them myself days before car went in the shop. This makes me question honesty. I myself can not deal with someone I have to question honesty. I intend to take my repairs elsewhere and there I will take my purchases with me.

Kym P

Jul 28, 2015

working with Aaron Waxenfelter was the Best experience Ever! He was totally professional, knowledgeable and non aggressive as he worked to help me find and buy my 2015 Prius three!I would recommend Toyota of Gladestone to anyone looking to buy a Toyota!!!!

Josh Wyman

Jul 27, 2015

Our sales person, Aaron Waxenfelter, was honest, friendly and not pushy. Aaron helped us find the car we were looking for at a fair market price.

ChrisToy

Jul 24, 2015

People friendly group, welcoming and open for any question. I was very pleased with my request, I custom ordered my vehicle. I thank Ted Rippee for his knowledge and friendly approach for the business.

Tom S.

Jul 24, 2015

If you are willing to put in some time--in our case, two visits and multiple phone calls and e-mails--you can come away from Toyota of Gladstone a satisfied customer. Sales reps were friendly, informative, and not pushy. We got the car we wanted at the price we wanted.

SteveD

Jul 20, 2015

We were looking for a small SUV for my 78 year old mom and Aaron did a great job of making my mom feel comfortable in the car and even drove us to an empty parking lot so my mom could get a feel for the car before going out on the street.....great job Aaron

Teddybear

Jul 17, 2015

There are many type of dealerships out there But when you find one thats listen to what you want n need thats different Azhar was very helpful in showing me what the different cars can do n what options are available After his help and Jerremy (aka Shrek) in finance Both are a very good team you have there They understand what you need to get the car at a very good price with the options you want With out high payments

dannyelmore

Jul 17, 2015

Went through the internet sales team and Katie Lou was the most responsive and nicest person to work with in the 14 other dealerships I contacted.

DarkLink

Jul 16, 2015

I don't remember the persons name that helped me when I bought my 2009 Toyota Prius, but I remember it was a good interaction and I thought that I got everything that I paid for. Not even a year later when I had to make a choice of getting rid of my Prius or face repossession, I decided to trade in my Prius and my wife's Rav4 for another car at a different dealer. The reason for my poor review is because of the Finance person that I worked with. He is the first door to the right of the main desk in the lobby on the North Side. When I was attempting to trade in my vehicle and see what cancellables were available to me is where I found all the lies and deceit. First thing was that they changed the price of my car from when my wife and I first applied for finance to a higher price that was so well done that we didn't notice the $1,000 change. Second was that I was suppose to have a Toyota Warranty for my vehicle and I found out it was a non-Toyota warranty called National which doesn't cover near as much as the Toyota warranty that I was promised to have. After the trade was complete and I returned to Gladstone Toyota, the finance person that I mentioned above made up a number he felt was fitting for me to cancel my warranty. I even asked what is an estimate of what I was going to get back and how much was the original purchase price since the shades were over my eyes for a year. He said you'll get about 20-30% back and eluded to the actual price I paid for. While still working with him and he asked me why I wanted to cancel the warranty. I informed him that I traded the vehicle at a different dealership closer to home. He got really upset and even stated, "why didn't you come buy from us". He then did something on the computer that printed out a form that I wasn't able to see and when asked he wouldn't show me. Frustrated I called the warranty company and asked what did they need for a correct odometer reading. The company informed me that I should have received a odometer disclosure from trade. Sure enough I did and the difference from what the finance person came up with and the actual amount that I told him it was around was over 750 miles off. What I told him was about 100 miles at most off. I would seriously think again about working with Gladstone Toyota. They have been shady with my family since we got our Camry from them.Side note: I did not work with David, but I needed to choose a name.

mattd

Jul 16, 2015

Bought a car via internet sales, Aaron Waxenfelter. Very smooth and honest process. Recently returned for first service and had a high quality experience there as well.

Customer

Jul 13, 2015

My buying experience at Gladstone Toyota was a pleasant experience and went smoothly, kudos to the sales staff!, I will return to purchase another down the road!

Benjamincook

Jul 12, 2015

I went into the Toyota Gladstone dealership with a pretty clear idea of the truck I wanted to get, make, model etc, but I wasn't sure about all of the options, and wasn't really in any hurry to buy anything. I called and made an appointment to test drive some of the trucks and when I got there I was introduced to Jonathan Hale who I found to be very knowledgeable, mellow, and easy to talk to.One of the things I was a bit hesitant about when I was getting serious about buying, was dealing with going into a dealership and being drug around listening to an endless banter of up-sale and trying to point me in a direction I didn't want to go. Jonathan was basically the opposite of my idea of a car salesman. He was extremely patient with me and answered all of my questions about options in a very clear way. He never tried to steer me towards a different type of car or for more than I was after. His patience and non-pushy attitude allowed me to hone in on exactly what I wanted and feel comfortable about it. When I made it clear I wasn't in a hurry he never tried to rush me. Over the coarse of a few days we negotiated prices and options, and he never once was pushy. My experience with them was a simple, clear, direct line of communication, and I found them to be extremely reasonable during negotiating. Because I had such a clear picture of the truck I wanted, we only had to spend a few hours at the dealership test driving one day, and then around an hour closing on the day we decided to bring the truck home. Being in the dealership was a very comfortable, mellow situation, and I found all of the staff to be extremely professional, calm, and friendly. I had expected to be worn down from the experience but found it to be very refreshing and a bit exciting. I got the truck I wanted with no hassle, and felt like I received Jonathan's complete attention without being pushed. I would certainly recommend anyone in the area looking for a Toyota to head down to Gladstone and ask for Jonathan, that is unless you like the stereotypical used car salesman.

Jen&Dan

Jul 4, 2015

Great team to work with when buying our car. We felt we were treated fairly and with respect. They thoroughly answered every question and never hesitated to go "the extra mile". They were professional and very personable. Kermit and Ted made the difference on why we decided to purchase a car from Toyota of Gladstone.

Sayshuhhh

Jul 4, 2015

Kermit and the rest of the toyota team were great! And I love my new car! They made the process quick and got me a great deal! I'm very happy with the service I received!

safety orange

Jun 28, 2015

These guys will definitely go the extra mile for you! They will maintain consistent professionalism, transparency, and honesty with you each step of the way.

Mandylynn

Jun 24, 2015

No pressure, honest salesperson, who thoroughly addressed my concerns and was very personable. I would absolutely recommend this dealership to a friend. I got exactly what I wanted in a reasonable price range and had fun doing so.

Seths2000

Jun 21, 2015

The staff and experience was great! Highly recommend this dealership to anybody! Non high pressure salesman, our salesmen Daniel was great this is our second vehicle in the last 1 1/2 we have bought from him!!!

Haley19

Jun 18, 2015

I bought my first brand new car here and it could not have gone any better! I couldn't have gotten a better deal or better service. Everyone at this location was extremely helpful and happy to help with anything I needed. Their main concern was to make sure I was happy and got the best deal. Very impressed with this dealership and all the employees.

Renae L.

Jun 17, 2015

I was in the market to trade in my 2013 car for a new vehicle after relocating to Oregon. After having become frustrated with the dearlership of the type of cars I had been driving for 5+ years I found myself looking online at Toyotas. I submitted an online inquiry and literally within minutes I had a response back from Kermit at the dealership with the exact info I was looking for. I immediately went to the dealership and he kindly introduced me to Noel. I was incredibly impressed with her professionalism and knowledge about the vehicles. In addition she simplified the buying process and was a true advocate for her customer. Within an hour, we had struck a deal and I purchased the new vehicle on first visit. What swayed me away from the luxury vehicle I had been previously driving for many years was the exceptional customer service and the best price was provided upfront without the typical back and forth games. The dealership interior is immaculate and the incredibly friendly and approachable staff operate as a family. It truly was a combination of superior product, great price and most importantly exceptional beyond words customer service by Noel and team at the dealership. Having driven my new car for two weeks now I continue to be incredibly impressed and will continue to actively promote this dealership in particular. If you are in the market for a new vehicle, I strongly recommend that you visit Noel at Gladstone as you will not be disappointed. Sending a huge thank you to Noel and the team at Gladstone for the exceptional customer service!!! I would not consider going anywhere else for my next purchase.

Renae L.

Jun 16, 2015

I was in the market to trade in my 2013 car for a new vehicle after relocating to Oregon. After having become frustrated with the dearlership of the type of cars I had been driving for 5+ years I found myself looking online at Toyotas. I submitted an online inquiry and literally within minutes I had a response back from Kermit at the dealership with the exact info I was looking for. I immediately went to the dealership and he kindly introduced me to Noel. I was incredibly impressed with her professionalism and knowledge about the vehicles. In addition she simplified the buying process and was a true advocate for her customer. Within an hour, we had struck a deal and I purchased the new vehicle on first visit. What swayed me away from the luxury vehicle I had been previously driving for many years was the exceptional customer service and the best price was provided upfront without the typical back and forth games. The dealership interior is immaculate and the incredibly friendly and approachable staff operate as a family. It truly was a combination of superior product, great price and most importantly exceptional beyond words customer service by Noel and team at the dealership. Having driven my new car for two weeks now I continue to be incredibly impressed and will continue to actively promote this dealership in particular. If you are in the market for a new vehicle, I strongly recommend that you visit Noel at Gladstone as you will not be disappointed. Sending a huge thank you to Noel and the team at Gladstone for the exceptional customer service!!! I would not consider going anywhere else for my next purchase.

DAVe

Jun 12, 2015

It's best to judge a dealership when something gets delayed and Kermit gets top marks ... I recommend this dealership because when they caught themselves saying ..."Just five minutes" ... Three times too many ... They understood and addressed it.

ninja77

Jun 6, 2015

Everyone was friendly and very helpful!! Love my new car!!!! The paperwork process was quick and is!! Everyone helped get me to what me request were with purchasing the car

Ride-Fly

Jun 5, 2015

Great facility and showroom! The sales team was never pushy and worked with me on giving me a great price on a vehicle that usually sells close to msrp. These guys are a pleasure to work with- I'm glad they're the closest Toyota dealer to me.

kmsima

Jun 3, 2015

Kermit was an enthusiastic and energetic salesman. He was prompt with getting the one car that I was interested in and did not try to sell me a different car, which I appreciated.

M1zimmer

May 31, 2015

After several dealership enquiries, and one dealer visit, I decided to pay a visit to Gladstone. I had received the most prompt and professional responses from them, and an assurance that I would be pleased with the attention and, most importantly, the deal.Arrived mid day for the booked appointment and got right down to business. The vehicle I wanted was prepped and ready for a test drive. We decided to proceed, and the process was smooth and professional. I'm no newcomer to vehicle purchases, and I must say that this experience at Gladstone was 'almost enjoyable, and nearly painless' ;-) The courtesy followup calls have been a pleasant and appreciated surprise. Professional, no nonsense transaction. Highly recommended.

Tundra15

May 31, 2015

We recently bought a new tundra and were surprised how well things went! Kermit was very helpful and called back immediately with any info I needed!..the process of negotiation is never fun, but I felt they were very open and fair in working out our deal. When we went to pick up our new tundra it was in beautiful condition and Kermit spent as much time as we needed helping us set up the navigation system and all the new "doodads" to figure out. I would recommend Gladstone Toyota to my friends!

Dennis & Julie

May 28, 2015

Tyson is all about service and helping the customer. Tyson was helpful with his advice when we were in the buying stage, and he went out of his way to help us get the parts that were part of our purchase. That included going out and helping install a cargo cover, that was not that difficult, but he wanted to make sure that we knew how it was supposed to go on, and make the process easier. He was up front with the costs, and friendly to deal with.

Mohammed

May 22, 2015

We recently bought a 2015 Toyota Highlander and dealt with Jonatha Hale. We had a very good experience with him. He was very professional, courteous and knowledgeable. He went through every step and explained in detail. I would recommend him and Toyota of Gladstone.

pzwickah

May 22, 2015

Nate Hayes was a very nice and easy going sales person to work with. He came across as honest and fair and made the whole process very easy.

TomD1

May 12, 2015

Dealt with Jonathan Hale and it was a good experience. He was professional, courteous and easy to deal with. Using Costco is a better experience than spending time playing games to negotiate a good price.

NewTruck

May 11, 2015

I had an incredible experience purchasing my new Toyota truck. My salesman Jonathan Hale was very professional, courteous, knowledgeable in Toyota products & very patient, especially explaining all of the new electronic features of the truck. He is by far the best salesman I have ever dealt with ! I cannot say enough good things and would not hesitate to purchase another vehicle from Jonathan / Toyota of Gladstone. The best experience I have had purchasing a new vehicle in my 40+ years of driving.

Wes.77

May 10, 2015

I had great experience at Gladstone Toyota. They were extremely professional and hospitable, and gave me the deal I need to be able to get what I wanted. Now I just need my extra key.

Cherity

May 7, 2015

I never thought buying a car could be a fun or enjoyable experience until I bought a car from Kermit. He knows his stuff and he is friendly and personable. He really listened to our needs regarding the type of car that would fit our family best. .. and he loves kids! You're amazing Kermit and very good at your job! I highly recommend you!

JDawg

May 4, 2015

Kermit got me the exact model and color I wanted and a painless buying process. I then referred my girlfriend to him who was having trouble finding a car and he got her exactly car she wanted within a short time frame.

fbn0174

May 2, 2015

We had visited another dealer and were unimpressed. Decided to drive across town to visit Gladstone Toyota on recommendation of Costco. We were introduced to Nate Hayes. He absolutely knew his product!! He shared detail after detail, helped us choose our Pruis V, and began the negotiations. John, one of the managers, came over. It was pretty painless. John was a true professional. We enjoyed both Nate and John and would easily recommend them and Gladstone Toyota... As we shared our experience with friends we came to learn one of them had also purchased their Pruis from Gladstone and Nate. Thank you for making our experience actually enjoyable. I am excited to be driving my first Pruis and love it!

OregonPrius2015

May 1, 2015

Ted did a great job helping me find exactly what I was looking for and he also got me a great deal! This was by far the easiest vehicle purchase I have ever experienced. Thank you!

Marta123

Apr 30, 2015

I've been looking for a car for a while and this dealership gave me the best deal for this car for my Toyota forerunner it is a great car and I am involved with it thank you Toyota of Gladstone for helping me get this car at the rate I need it to be :-)

HappilySatisfied

Apr 29, 2015

We went shopping for our fifth Prius in the early Spring. Four of the Prius are in excellent condition including one with 170,000 miles. One Prius was totaled but with all the Prius safety features, I was well protected and lived through a really nasty accident.We initially shopped at the dealer we had used four times before but they didn't seem to know the much about the 2015 Prius nor were they very interested in dealing for the car. I also disliked the song and dance of the credit guy who always tired to add on a lot of extras we didn't want.I was so happy to meet Jonathan Hale at Toyota of Gladstone. He not only knew the answer to all the questions I had but really worked hard to get our business. Everybody I met at Toyota of Gladstone was pleasant to deal with. When the car was ready, Jonathan brought it out to our home in Aloha which is a hour away from the dealership. With all the cars I have purchased in my lifetime, nobody ever brought a car to my home.You can be sure I will be back and I tell my friends about the service I received.Jim Doane

Veer

Apr 23, 2015

So this gentleman calls me , responding to my online inquiry. And is only aimed to have me drive freaking 1 hr down to his store with zero information about the inventory they have. I was looking for Toyota Sienna, and your online inventory doesnt show of any sienna's . So the best thing would be to read out what you have in stock, before throwing out a challenge to the customer to pick business in their best interest. He was very rude to respond to me by saying " How could you rate your deal from another dealer as best, unless you have not visited my store, and waste my time on the call ? "

Moges808

Apr 22, 2015

Kermit and Jon were a great help in finding my 2015 Tundra! I told them exactly what I wanted and be didn't pressure me to buy something off of their lot inventory instead. He found the truck and got it to Gladstone in a day! Overall very happy with my new truck and the whole experience.

darrelldb1

Apr 21, 2015

I spent about 10 minutes on the phone with Nate Hayes and Seth Dustin. A few hours later Nate delivered a new Camry Hybrid to my door, in Salem!. A great price, great terms, no games, it absolutely does not get any easier than this.Thanks guys

Be-Spotted

Apr 20, 2015

After pouring in a ton of money into a car that a previous private-party dealer had been very misleading about, I was not very happy to be shopping again, and definitely didn't want to deal with car salesmen. I was originally approached by a saleswoman who I found to be incredibly pushy, even to the point of harassing, and I left the dealer. However I did go back later to look at a 2012 Toyota Prius C and requested a different sales person. Enter Kermit Steward. I told him what I was looking for and he showed me the car, plus a few others that were very close to my criteria. He showed me nothing else, even when my husband wanted to play looksee with other "cooler" vehicles. Kermit never veered from my goals, and he never once pressured me to buy it. We went on a lovely drive in the car and he was fun, courteous, and informative. After I decided to buy the car, he really went to bat for us to get us a great deal on the car, even with my worthless trade-in. Car buying can take a while, but I never felt like Kermit was ignoring us or putting us off to do other things. I really appreciated his good humored nature, empathy, and respect for my limitations. I was in such a good mood after the purchase that during financing I was talked into getting the platinum care package for my car - and I am SO glad I did! Much later, I was talking to a friend who, as it turns out, had also bought her car from Kermit. She had much the same experience. My family is good on cars for the foreseeable future, but I will always refer people to Kermit. Not only did I not mind the experience, but I actually found it to be PLEASANT! Highly recommend this dealership and Kermit in particular.

easton2004

Apr 15, 2015

I came looking and knowing I was going to buy a truck but Nate Hayes- did everything right didn't pressure me into anything and that's why he made the sale, very professional and I mean very I don't say that that much at all.. so well done and I am SOOOOOOOOOOOOO happy I cant tell u..so thanks again Nate you need a raise-- JUST SAYING--

Temosabi

Apr 13, 2015

Let me start by saying that I hate car shopping. This being said, my experience with Kermit Steward and his team at Gladstone Toyota was surprisingly pleasant. They showed me the exact car I came in to see... not a handful of others that they were just trying to sell. He and Don Armstrong worked hard to get my payment to right where I needed it to be, which I greatly appreciate. When it came to financing, Tasney McNew was super laid back and made the signing process a breeze. And bonus! She said that she would make a call the next day to see if she could get me a better rate based on some things in my credit report, which she actually followed through with, and in fact, got my rate dropped down even more than what I had originally signed for. I appreciate the fact that she made that extra effort. Not a lot of people would have bothered to take the time to do that. Definitely left feeling like I got a great deal on a great car. Thanks, guys for making my car buying experience much easier than expected!

connroye

Apr 11, 2015

I love my new car and Tom Angel was very helpful in the purchase of our new car. I will use your dealership for my future needs.Sincerely, Connie Harder

NEWCAR

Apr 8, 2015

Kermit made our car buying experience super easy. We got the car we wanted, the price we wanted, and were able to drive it off the lot the same day. The dealership is very nice, clean, and they didn't even mind my 4 year old. We will definitely buy every Toyota from them.

Theycallmebig

Apr 4, 2015

Toyota of Gladstone knocked the ball out of the park where every other dealership we visited struck out. Found us the exact car we wanted at the price we were willing to pay and not a dime more. The other dealers wasted weeks doing little more than causing frustration. Thanks Gladstone Toyota!

Chris

Apr 3, 2015

I just bought a new Sienna here. the main reason is because the sales staff was very honest, open, helpful and they very easily negotiated a price that I wanted.

theycallmebig

Apr 3, 2015

After going round and round, for two weeks, with other dealerships in the area, we were fed up and contacted USAA. They put us in touch with Kermit of Gladstone Toyota. Kermit got me the exact vehicle we wanted at the price I was willing to pay and not a dime more. That same day. Kermit and the folks at Gladstone Toyota were a pleasure to deal with.

Jeremym

Apr 1, 2015

Applied online and was contacted by Kermit, he told me he could help me with my situation went in met up with him, and it was done straight to the point and honest. Got me where I wanted to be and in what I wanted to drive off in.

sequioa2015

Mar 31, 2015

Kermit goes above and beyond. Very knowledgeable and friendly. I got the car I wanted at the price I wanted with the terms I wanted. Great team down at Gladstone Toyota. I couldn't ask for a better car buying experience.

mjppdx

Mar 30, 2015

I worked with Kermit and he was very understanding that I didn't want to be there all day. Kermit wasn't pushy in any way, when I told him I didn't like something he moved on. He was also very knowledgeable about all the cars that I test drove which was awesome! I wish it was always this easy to buy a car:)

MeghanMowry

Mar 29, 2015

Worked with Kermit; he was amazing. Knowledgeable, quick, friendly, and got us a great deal. I love my new Prius C; I went in knowing exactly what I wanted and he was able to get it for me that same morning. We were comfortable, didn't feel rushed or pressured at all; we were treated like family. It was great!

MeghanMowry

Mar 29, 2015

Worked with Kermit; he was amazing. Knowledgeable, quick, friendly, and got us a great deal. I love my new Prius C; I went in knowing exactly what I wanted and he was able to get it for me that same morning. We were comfortable, didn't feel rushed or pressured at all; we were treated like family. It was great!

Jim

Mar 24, 2015

Jenny Rhodes, always treats me like family, and goes above and beyond to make my Toyota experience fantastic... The BEST.... always take exceptionally good care of my car and my visit.

Mohotiff

Mar 18, 2015

This has been the best car buying experience I've ever had! The staff is outstanding, super friendly and overall genuine and not in a fake car salesman way!!! I worked with Jason Foulk and Jeff Jr and would strongly recommend them!

mhdfarag

Feb 27, 2015

I leased a 2015 Prius C three from Toyota of Gladstone dealership and we finalized all the contract and I drove the car home assuming all is set. The next day they called me stating that they made a mistake in the contract. I went to see them and they said I was suppose to take 2014 not 2015, after lots of taking I agreed. The dealership turned out to have no 2014 Prius C three available but he promised that he will get it. During a period of two weeks they kept annoying me by messages and emails that they can't find the color I want on 2014 and I have to return the 2015 Prius. I ended up returning the Prius C three 2015.

Cesar Santa

Feb 21, 2015

Dear PJ (Pascha Jefferson),We are very happy with the Toyota RAV4 AWD Limited purchase, this is the car we wanted . We are impressed by its performance. Our friends and family haven't seen the car but they will be impressed too.Also, most importantly, you did an outstanding job following up with information, prices and the videos of the two Toyota RAV4 AWD pyrite mica (One 2012 and ours 2011 Limited). We would buy again from Toyota of Gladstone.We have bought a Toyota Corolla from Gresham Toyota, a Toyota Previa LE SC Alltrac from Beaverton Toyota, another Toyota Corolla from Royal Moore Toyota and this last one, Toyota RAV4 AWD Limited from Toyota of Gladstone. We tried to buy twice from Broadway Toyota, but they didn't even invite us to come in a sit down, when we were ready to purchase and after two hours talking to them. This last purchase from Toyota of Gladstone has been the most pleasant experience of all, quick an to the point.Thank you again for the excellent job of you and your team.Sincerely,Cesar & Sheri Santa

KBaldwin

Feb 19, 2015

Kermit and his team were fantastic to work with. I was lucky enough to get the Ad Car the day we stopped to look. The team was not high pressure, and let us browse until we were ready to test drive something. They were very patient with out questions, and worked to get us a good deal on our old trade in, as well as a great deal on some added features. This is our second purchase from Toyota Gladstone. We would definitely recommend them!

Kbaldwin

Feb 19, 2015

This was our second purchase from Toyota Gladstone. Kermit and his sales team were fantastic to work with: friendly, non-pressuring, and worked to get us the best trade in possible! Oil changes are free for life too, which is a great little extra feature! Very friendly team! I would definitely recommend them! Jenny was great too...going in for service, she is very friendly!

bhaskar

Feb 12, 2015

Kermit explained the features and options patiently. He did not rush us to make a decision. He even found the color of Choice and delivered on time as promised.

Connie Moretz

Feb 4, 2015

Thank you a thousand times! I walked in and asked for a Prius II that was as good as my wrecked one that I miss. I got one! With a lower price, nearly the same payments and even had the car delivered to my front door by the car salesman. Best service I've ever heard of! Thank you.

mila1934

Feb 2, 2015

Tom is a personable man, very friendly and dedicated to your sale. He is keen on speed, efficiency, and making sure you are satisfied with the end results.

nuivoie

Feb 1, 2015

Your sales agent was very helpful and made our car buying experience quick and easy. He always got back to us In a very quick time and answered all of our Questions. Thanks Trey .

avtran

Jan 31, 2015

Tom Angel agreed to me by email to sale me a new 2015 RAV4 AWD Limited Edition with options & color we want. We came in yesterday with an appointment and no car and Toyota of Gladstone did Not honor the deal Tom haf agreed. Seth Dustin denied the deal as well.Very disappointed at Toyota of Gladstone unethical, no trustworthy, dishonest sale practice. NOT A recommended Toyota Dealer.

nora

Jan 31, 2015

I had a great experience buying my 2014 Toyota Prius at Gladstone. Tom was very proactive in finding what I was looking for (which was not readily available in any of the other dealers I had checked - Royal, Moore, Ron Tonkin, Capitol and Wilsonville dealers).. Even though they did not have the Prius V with panoramic roof at Gladstone, Tom was the only sales rep that took the time to check around and within 24 hours he found exactly what I was looking for. I really appreciated his help without pushing a sale, just understanding the need and ensuring I was a 100% satisfied. Awesome customer service!!!

Imjiggywiddit

Jan 29, 2015

Excellent. Five star. Great service. Folks I engaged had a great sense of humor. Everyone wanted to make sure everything was taken care of except there was no beer.

pk

Jan 28, 2015

I purchased Sciion xB from Toyota of Gladstone this month. my hard working sales person, Kermit Steward, was very friendly and helpful. he also had many interesting stories to share. overall I had a good purchasing experience at Toyota of Gladstone.

Arjay

Jan 26, 2015

I often dreaded the thought of going to a dealer to buy a car. The scams, tricks and lies that I had heard about suggested that the aggressive sales and marketing ploys in this country were simply ridiculous. I was happy to hand over the buying side to the AAA member's dealer! But then you come across a dealership or two in which the sales team has significantly changed the way they approach the sale and which leads to a pleasant and enjoyable experience. That was certainly the case with Ted who worked with us to identify the vehicles as well as guide us through the thought process. Pascha was our first point of contact who kept in touch throughout.

KEF

Jan 26, 2015

Toyota of Gladstone made this was another positive car buying experience through USAA's TRUECar buying service. Seth Dustin quickly contacted me after my initial internet request for a 2015 Highlander with a specific color and trim package. Seth worked diligently to find our specific vehicle and still honored the price I requested. Tom Angel made follow up contacts with us and was prompt to our scheduled appointment. With a busy family schedule, our car buying process needed to be short and sweet. When we arrived at the dealership our vehicle was parked out front, detailed and ready to tour. Tom did an excellent job giving us a tour of the vehicle. I was extremely impressed how knowledgeable Tom was with every feature of the vehicle. I will definitely recommend Toyota of Gladstone to family, friends and co-workers.

RNGRMZ

Jan 16, 2015

We had a great experience at Toyota of Gladstone where we found our 2013 Toyota Tacoma. Kermit Stewart made the experience much more pleasant and would highly recommend to see him to help you find the vehicle just right for you. Kermit is super friendly, he will stay in contact with you if he doesn't have the vehicle that you're looking for when you're ready to go to the dealership to shop, and once you find yourself at the dealership, he is great to work with in terms of getting you what you want in the vehicle you want. Daniel helped in this area as well as he was able to get us the #'s we wanted. Daniel is also super friendly and will totally work hard to get you the #'s you want. Brian in Finance made that process easy and fast. Kermit also stays in contact with you after you've purchased your vehicle to check on you and your new/used vehicle. Talk about exceptional customer service. We will definitely be back to see Toyota of Gladstone for our future new/used auto needs.

claydebi

Jan 10, 2015

I purchased a Toyota several years ago from another dealership and was prepared to start comparing numbers from other dealerships. Kermit at Gladstone was the first to respond to an e-mail request that went out to other dealerships. Our plan was to start there and go on to others. However the attitude and customer care was very refreshing. The honesty and openness shown to us made it apparent there was no need to go anywhere else. Kermit and the staff at Gladstone made the purchase a very comfortable experience. It was a good way to start the new year.

AmyP

Jan 7, 2015

I've purchased two cars at Toyota of Gladstone so far. Prior to my purchases here, I owned Subarus. When I test drove the Highlander, I fell in love (loved my old Camry years ago too!) so it was easy to make the switch! Just this summer, 6 years after my first purchase, I traded in my '02 for an '07 Highlander Hybrid! Love! Better gas mileage and less money and time at the pump makes me a super happy! And it lacks nothing that my '02 had with more power to boot! Honestly, car shopping is not normally my favorite thing to do- imagine that! I find it so much work and sort of stressful too! But not so much at this dealership. It still takes time but I find that the kind men and women here take the stress out of it all! I've never felt pressured nor led astray in any way! My husband used to change my oil and work on my car but since he doesn't really enjoy that stuff (more necessity) I just take it in to Jenny and her team and they take great care of me. I always feel like my concerns are heard and addressed and that I get quality parts and reliable service. Toyota of Gladstone really is that great. Totally worth checking out if you're in the market for a new or 'new to you' vehicle or if you gotta get some service done and wanna know it's gonna be done right! PS They had a great waiting area and coffee shop within but are currently undergoing a significant remodel so waiting area is a tad different for now... but I trust that when the work is complete that the experience will be better than ever before.

kantorg

Jan 7, 2015

I took extra care to try and get the best deal possible on a new 4Runner over a period of several months. This involved contacting several dealers and receiving empty promises from many of them. Kermit and Seth at Toyota of Gladstone were very patient with me throughout this process, and kept in touch in order to keep their offer alive. It worked, and I am very pleased with their work. Especially in contrast to some of the other local dealers, Toyota of Gladstone really showed well.

Nancy

Jan 7, 2015

The service at Toyota Gladstone is superior. The sales team was able to work with me on cost and appreciated my circumstances. I was able to find a certified, like-new car within my price range thanks to Kermit and the rest of the team. I was treated with respect and the entire process ran smoothly, from the test drive to the final paperwork. Thanks Toyota Gladstone for such a positive sales experience!

leechu2000

Jan 6, 2015

Kermit and everyone at Gladstone Toyota did a great job with getting me the SUV that I wanted at the right price! Great job guys!!!

purezx

Jan 6, 2015

Toyota of Gladstone is part of the Costco auto buying program and that's why I went to the dealership.To my surprise, the price negotiation was very painless. No need to go back and forth many times. They also told my trade-in at reasonable price. The salesman was very patient and helpful throughout the whole process. My wife and I had a hard time deciding between Shoreline Blue and Predawn Gray color on the Highlander. We asked the salesman to drive the cars with the 2 colors under the shade and under the sun for comparison, back and forth. He was more than happy to do that.I would recommend this dealership. Give them a chance.

cbw

Jan 5, 2015

As many do we hated the idea of buying a new car and being at the mercy of as pushy sales person. Jonathan was anything but pushy. He gave us space, answered our questions and helped us drive away with a product that we wanted.

Connie Moretz

Jan 1, 2015

This was the only car lot I visited upon my very first car purchase, ever. Kermit invited me out. I appreciated his focus and happy attitude with helping to meet my shopping criteria. I especially appreciated how he quickly went through all the steps to get the price I could afford and stick with and get the paper work rolling. I would certainly send my friends and family to see Kermit when it comes time to car shop.

jaredball

Jan 1, 2015

The process was smooth and everything went how I hoped. I had to haggle but it was worth it. I got a generous amount for my trade in.

mark

Jan 1, 2015

I purchased a used van at the beginning of November. The salesman promised to get us the full set of mounted snow tires from the guy who traded it in. We purchased on Friday and were supposed to come pick up the tires on Monday. After calling monday, my wife received a return call from the salesman who said "sorry, the tires were sold on craigslist." I called the sales manager directly and asked what he was going to do for me. He said, "if they promised you tires, they are going to have to deliver." I was supposed to get a call back from an assistant sales manager named John Hill, who was involved in the sale. After calling back several Times and getting nowhere, I filed a complaint with the BBB. On close to the last day they were able to respond, sales manager Rich called to offer me a certificate for a full detail instead of tires. He said he would mail it out around the beginning of December when I talked to him. The certificate was good for two years and I could bring it in on the last day. Later that same day, I received an email from the BBB saying the dealership claimed to have resolved the issue and lack of response would settle the complaint. On the good faith that my certificate was in the mail, I did not respond. New years eve I called back wondering where my detail certificate was. John hill called me back and tried to say no tires were promised after I explained the entire story. John Hill called back again to tell me that sales manager Rich never said he'd send me a certificate. I told him that his boss was a liar, and that if he chose to do business that way, I'd not be able to recommend them to anyone. John Hill calls a third time to tell me, " I had a tiff with Rich and you have your detail, because I have lots of money." he said come on in and get it done, I said it didn't need it yet. I didn't even want a detail, I wanted the tires that I was promised originally.

Sarah

Dec 31, 2014

Buying a car used to be something we feared and avoided. The folks at Gladstone Toyota/Scion made the buying experience a great one, especially Kermit. He was kind and open and went out of his way to work with me.

duane_dm

Dec 30, 2014

Working with Gladstone Toyota was a great purchasing experience. Right from the start I was shown all the options I was interested in seeing. In addition, I was given every opportunity to ask questions and express my concerns. The purchase was a non-pressure, non-hassle opportunity to make the best deal possible. I am very satisfied with all that Gladstone Toyota has to offer and would recommend them to anyone that is in the market for a new or certified used car/truck. I look forward to many years of professional customer service from their dealership. Thank You Kermit and Kyle, you guys are great!

will

Dec 28, 2014

A big 'thank you' to David E. for calling me to follow up on my inquiry. Tom A. was very professional and made the process run very smoothly. I'm very pleased with the quality of my new to me 2010 Tacoma. They did a good job on price and financing, which sealed the deal for me.

bruce

Dec 23, 2014

The battery for my Toyota 2006 Rav 4 was discharging during the night. It appeared like the one year old Toyota battery was failing. Gladstone Toyota looked over the car and cheerfully replace the year old battery at no cost. Unfortunately that was not the problem. Occasionally (becoming often) when the ignition was turned to off some electronics remained on draining the battery. When I returned to Gladstone Toyota the found the problem, consulted with me and had a new ignition switch in place in short order. Very pleasant service personnel.They also looked up all of the recalls and completed them all.

bonife

Dec 21, 2014

Manny is great! He made the whole buying experience enjoyable. He was very helpful with his knowledge of the cars. And he was exceptional with our daughter who had to come with us and who has special needs. Thank you Manny for everything. Seth did everything he had promised over the phone, thank you.

cccraft

Dec 18, 2014

It was great working with Kermit and the other staff. The car buying went smoothing and information explained very well. This was our second time with Gladstone Toyota. We will definitely buy from here again and will refer our friends and family.

darren.billings.18

Dec 14, 2014

Kyle was amazing, my car was in the shop for quite a while and he always kept me up dated on my car repairs. I highly him and this dealership to anyone. Thank you!

TamiWi

Dec 14, 2014

This is the 2nd car we have bought at this dealership and we were treated fairly and with respect both times. Manny Vargas was our sales rep and he went above and beyond for us. We experienced a no pressure sales experience that was refreshing. The sales manager Daniel worked hard to make sure we walked away getting, and paying what we wanted to. We'll definitely return and highly recommend them.

Matt Speare

Dec 12, 2014

Enjoyed my first car buying experience with Tom Angel so much, I bought a second from him in as many months. Thanks for all your help Tom!!!

Slosandy

Dec 11, 2014

We knew what we wanted and how we wanted to get it. Jonathan was supportive every step of the way. He gave us honest answers and was sure to make things run smoothly. The service was exceptional. We would know being we shopped for a car for a month before purchase and even walked out during one sale because of an overly pushing sales manager. Highly recommend Gladstone Toyota!!!

AJS97045

Dec 7, 2014

As we all know the car buying experience can be a bit stressful. Jason Foulk was very knowledgeable about the Highlander we purchased and was very friendly. Gladstone Toyota was very easy to deal with until we visited the sales associate (M.K.). He was very rude and put a damper on the whole experience. I would recommend this dealership, but would ask to have a different sales associate process your paperwork and sign the final forms. Good selection on the lot, have not dealt with the service department yet.

bdj92128

Dec 3, 2014

I live in San Diego and had been searching for a specific Highlander for a several weeks. Most of the vehicles sold in SoCal are 2WD and my wife wanted 4WD in a hard to find color. I had talked to nearly a dozen dealerships who claimed they could get the car but it would "cost me extra" I am a military veteran and wanted the USAA pricing plan. Seth was straight forward and didn't try to pull anything over on me which convinced me to fly up to Portland to purchase the car from Gladstone. Tom picked me up from the airport and explained the details of the vehicle. The only glitch was waiting a few hours to talk with Brian Revore in finance, but he did a great job as well. I have worked with a few sales people over the years and you are fortunate to have Seth and Tom on your team. The reason I gave price a 4 instead of 5 was because the invoices are different in Oregon as opposed to California. Seth gave me the best possible price. If I lived in Oregon I would definitely recommend Gladstone to anyone purchasing a new car.

Harrymon

Dec 2, 2014

We purchased a new Toyota Tundra. Tom was friendly, helpful, kind, very thorough. Very satisfied!! Would recommend him and Toyota of Gladstone highly. Everyone made us feel like our requests were honored. Thank You!!

Zach0911

Nov 29, 2014

I havent had an issue when going to Toyota. I would recommend this location to anyone wanting to upgrade or try something new. The service and vehicles are amazing.

Jesusagui

Nov 21, 2014

After the third time. By far the worst experience iv ever encountered in my entire life. Let me just start of by saying these guy are a HUGE joke & give other toyota dealerships a bad name.You heard of bad customer service? Rudeness? Dumb xxxxx? Frauds? Scam artist? The list goes on ect. These guys fill in these shoes very well.My family has been buying cars from toyota for years. And every single time we go to "Toyota of Gladstone" it's a xxxx show. Just another sale on the books.Daniel one of the "Managers" here is by far the biggest lier & xxxxxxx of them all. To make matters worse they actually admitted they only made a deal with us because they had not met the weeks goals. Smooth move. They try to steer you away from your original goal. They are out to screw everyone and make every single deal possible not thinking of the clients exact needs/wantsMaybe you should not worry about your months numbers and actually care for your client, because some of us are actually loyal to Toyota.I will make sure the right people see this review.

Kristen D.

Nov 20, 2014

I came in expecting a huge bill for a major repair. I was pleasantly surprised. After keeping my van overnight, it came back to me with a clean bill of health and a few new bulbs. Jenny got me a loaner for the overnight evaluation, kept me up to speed on the progress of my minivan, and had it ready when promised. I was thrilled with the thoroughness of their work and prompt service.

Charles Curtis

Nov 11, 2014

Kermit was very nice and knowledgeable on the Toyota Tacoma's. I came to Gladstone Toyota knowing the exacted truck I wanted. Had a few questions and concerns about the new Tacoma's, but Kermit knew what he was talking about and all my concerns went away. Everyone at Gladstone Toyota was very friendly and welcoming, made me feel right at home.

hkrech

Nov 11, 2014

could not have been a better experience, no high pressure,,Kermit was the best ,Would recommend Toyota of Gladstone to my friends,drove, 300 miles round trip to buy my auto from Toyota of Gladstone Herman Krech

latoya.robinson.3532

Nov 8, 2014

Ted was very friendly and didn't pressure me at all. He knew a lot about the vehicle I was looking at which helped a lot. I would recomend Ted to anyone looking tou buy a car.

charleskbliu

Nov 5, 2014

This is one of best car buying experience I ever had for long time. Manny is very friendly and knowledgeable on Toyota cars. From Internet emails, test drives, signing papers etc were all very professional. I arrived at dealership at 3:30pm, looked the car, test drove, learned new features, and went on buy the car (sign many papers) only took me about 2 hours. Because I am keeping my old car, Manny and his co-worker drove 28 miles one way and send me, new car and old car back to my home. And Manny kept emails with me after sale to answer my questions on the new car. It is the 1st rated customer service. Charles

scottmmac

Nov 2, 2014

Shopping throught the internet to get the answers I wanted saved a ton of time at the dealership, and Manny was the main man answering all my questions and staying patient until I finally made my way in. Manny was simply the best to work with. Thanks again. Everyone loves the truck; it is a beast.

toddcg

Oct 29, 2014

I honestly couldn't believe the amazing service my wife and I received at Gladstone from Manny Vargas. As I drove out of the dealership that night with exactly the car I wanted at exactly the price I asked for, I was blown away by just how extraordinary a car buying experience it had been. From the first email to the moment we signed the papers, it couldn't have gone better. I can't stop telling family and friends about how great the service was. I have purchased a few cars in my time and this was easily the smoothest and most satisfying car purchase I've ever made. To this day, I know I can reach out to Manny with questions and he's totally on it. Seriouslyit can't be said enough. If you're looking to buy a Toyota or Scion, head to Toyota of Gladstone and ask for Manny Vargas.

mjferte

Oct 26, 2014

This was the best car buying experience I have ever had. Much of it was done on line. All I had to do was a test drive and sign the papers. There was no funny business. There was no game playing like you find at most dealerships. Seth Dustin was my on line contact and Kermit Steward handled the in person stuff. They were awesome. There's a Toyota dealership here in town but every experience I've ever had with them has been horrible. This was totally worth the 40 min drive.

Stacylynn13

Oct 24, 2014

Walked in to buy a car.... Walked out with 2!!! No waiting or negotiating. Friendly salesmen all around. Loved everyone we worked with. I will definitely go back!!!

Williamguybates

Oct 24, 2014

I will buy my next car here too. Great experience. Ted Rippee and Seth were great to work with. Mohammed also gets five stars.If you're in the market for a car - go see Ted Rippee or Seth Dustin

Hershey's

Oct 20, 2014

I had a perfect experience from start to finish. Kermit sent me a video as soon as my truck arrived I shared it with all my friends and family. Kermit was so professional and explained everything completely, the process was fantastic. I will recommend your dealership and my wonderful salesman to everyone I know. When I am ready for additional vehicles I will go and see Kermit!!!!! I think Kermit should be given a raise, he is the best.

kfactor

Oct 19, 2014

When my 16 year old car literally broke, I needed a new car immediately. I went on my favorite Toyota dealership's website and found the car model I liked and could afford - a RAV4 - and sent them an email. I quickly received a message from their internet sales department and came in for an ppointment. I met with the salesman who listened to what my needs were, shiwed me several models, pre-owned and new. They gave me a great deal in a new one AND took my broken car as a trade in (they even towed it from the garage where it was towed to!)

ktmckreusser

Oct 17, 2014

I was interested in the Prius Plug-in through the Costco offer and was told my dealer match was down in Gladstone. With 3 kids in tow we drove all the way to Gladstone from NE Portland through the rain with only a couple hours in our schedule to spare. I would like to commend Pascha Jefferson for making this visit the most pleasant dealership visit I have ever had. She was prepared, thoughtful, kind and helpful. If anyone is looking for a positive, pleasant and easy dealership experience I would highly recommend Pascha (PJ) as your guide!

chunmingliuor

Oct 16, 2014

Tom Angel at Toyota of Gladstone is very professional and friendly. We went to Toyota of Gladstone last Saturday. Tom is very patient with us and helped us to select correct model for us. The price is reasonable. I would like to recommend Tom to my friends.

roy.roe.14

Oct 14, 2014

The process of buying a new car has always been stressful for me. The experience we had with salesman Kermit Steward was the best experience I have ever had when buying a car. He was very professional, friendly and knowledgeable. There was no pressure in any of the negotiations. He made us feel like family. I would highly recommend him to anyone buying a car.Roy E. RoeOregon City, OR.

jjhussey

Oct 12, 2014

I recently purchased a 21014 RAV 4 from Toyota of Gladstone. It was an excellent adventure from start to finish. No pressure. No games. This is the second car we've bought from this dealership and I'm sure it won't be the last.

theredhead

Oct 5, 2014

My sales guy wasn't pushy and didn't hassle me to buy a new car. He listened to what I wished for in buying my new car and helped me get there. He called to check in on my financial status, but never pressured me. I got a great car, a great deal, great service and a great low monthly payment price for my situation. They worked with me without the pressure. Everyone was very friendly and helpful.

aliergin

Oct 1, 2014

I have had great experience with Toyota of Gladstone during my recent purchase of a 2014 Camry. Tom Angel had a solution-oriented style to my approach with a reasonable, yet competitive offer and tried pursuing this by following up possibilities multiple times between me and his sales management in a persistent manner. Effectiveness of the overall process exceeded my expectations and I have no doubt that this dealership will continue to cherish in their new facility moving forward. I would certainly check with Tom for my future needs, and can sincerely recommend others to do so, too.

Milad1991

Sep 29, 2014

i just Bought a Brand new 2015 Toyota Tundra . the person in charge was Thomas Angel . he took his time and he find me a right truck the one that i really wanted . i am really satisfied with my experience and i would recommend Thomas at Toyota of Gladstone to everyone. also Dave in finance department such a nice guy he find the best plan that is out there for me Thanks again Thomas and Dave for helping me with purchasing my beautiful Truck.

Mgcaldwell

Sep 27, 2014

The purchase experience was very pleasant. I had inquired through the Costco Auto Program, got a response quickly from Kermit, and was assisted with my questions even before going to the lot. Once there, Aaron was very helpful and friendly. He talked us through the process and made it easy.

SnoopyO

Sep 25, 2014

Patrick Christina is the man to see. He will go above and beyond the call of duty. I would highly recommend Gladstone Toyota for your next car purchase.

jchoover

Sep 19, 2014

I have always received outstanding customer service from Jenny Rhodes at the Service Center at Gladstone Toyota. She is very knowledgeable and always takes the time to go over and above explaining what was going on with my previous vehicle and now with my new 2014 Sienna. My husband, daughter and grandson now see Jenny with their Toyota vehicles. They are also as happy with the service as I'm. Jenny is a very special lady, knows her business and is very understanding.

Tracey Goff

Sep 17, 2014

Tyson Knottingham is by far the best service rep I have ever dealt. He never fails to take the time to explain exactly what is going on with any of my vehicles or the charges associated with routine maintenance and repairs. He is customer service driven and my concerns are always addressed. I would be lost without him.

donnalehew

Sep 8, 2014

Took my car in for routine service. Was going to be a longer appt than I had thought, so they got me a rental car. Very easy. Received a phone call about other work that needed to be done, so I could decide what I wanted to do. Picked my car up the next morning. Everything finished like it should be, and pricing was what I was told it would be. Worked with Jenny in service. LOVE HER!! She is so sweet, and takes time to explain and go over everything. Don't really love taking my car in, but she makes it sort of fun.

Levijt51

Sep 8, 2014

My dealings with Tom were very pleasant. He worked very hard to get me the best deal possible. I look forward to dealing with Tom in the future. My overall experience at this dealership was pleasant from start to finish.

smacked

Sep 5, 2014

I purchased a used vehicle from Gladstone Toyota and one of the selling points brought up to me over and over again was that it comes with a years free maintenance. So I made my first appt. and when I did I asked the guy on the phone what it covered and was told basically an oil change, all fluids filled and my tires rotated. I made the appt for 2:00 PM, I was 15 to 20 minutes early and the first in the service line. Meanwhile several other cars pulled in behind me. I found out that the only thing my free so called "Maintenance" for a year covers is the oil change and an inspection. After waiting for nearly 2 hours and watching all those who had come in after me leave with their cars I saw them pull my car into the shop. When they were done they marked on my receipt that I had corroded battery cables and a weak battery. Neither is true! I know this for a fact. They also told me when I called them after returning home that they had not removed the battery cables. That was not true. You see my car is a Lincoln LS and when removing the cables and putting them back on there is a certain procedure that needs to be followed. If you don't follow it your car will not run right or shift right.I found that out when I got a CD stuck and rebooted the player by taking off the battery cables and putting them back on. (NO corrosion either) That was the reason for my calling them after I got home. Removing the cables also removes all setting you have made for seat, pedal, and steering wheel that need to be reset. That part is no big deal but driving it without following the set procedure is. I am taking it to the Ford dealer tomorrow and I hope there has been no permanent damage done to the transmission.To sum up. If you have anything but a Toyota do not take it to Gladstone Toyota. I don't know if they know any more about a toyota or not. If you are buying a used car there just know that the so called FREE maintenance is nothing more than an oil change and if your time is worth anything to you your better off going to Jiffy Lube or Oil Can Henrys. The free so called maintenance is not what they want you to think it is. Would an insurance claim hold up if the only maintenance you did was change the oil? I think not.

20dodge

Sep 2, 2014

Have had the opportunity to purchase three Toyotas from this dealership and have been very satisfied with each one. fair trade-in on the one and exceptional deals on the outright purchases..........have had all my services done their by the blue team and have nothing but the best to say about them...exceptional work and always done on time. they are the best!!!!!

tranandh87

Aug 27, 2014

After looking around for a perfect dealer who actually value customer with decent price, I found Gladstone toyota does the best. Sales person Kermit helped me a lot.

jschultztc

Aug 23, 2014

My wife and I are grateful to everyone we met at Toyota of Gladstone for making our 2012 RAV4 purchase a pleasant car-buying experience. The internet sales manager, Seth, responded to our initial inquiries quickly.Seth was willing to negotiate the price in a low-key, straight-forward, and matter of fact way. Unlike another Toyota dealership that we interacted with last weekend, Seth didnt stonewall, get hostile, or try to feed us a big line of arrogant baloney about profits on the sale, blue book prices, intention to send the vehicle to another dealership or auction it if we didnt buy the car right away, etc.Based on preceding price research (prices on the internet, blue-book estimates, and negotiations with other dealerships), we feel that we ended up with a fair deal.Seth and his team member, Patrick, greeted us courteously when we arrived. Patrick was especially helpful, pleasant, prompt, personable, professional, knowledgeable, and resourceful while we inspected and test drove the vehicle. Patrick got the administrative details of the sale started and then wrapped up very efficiently.While the sales and business managers took some time to offer various scratch protection and extended warranty packages, they were polite, personable, accepted our responses, werent pushy, and got everything done quickly but thoroughly. In summary, everyone else at Toyota of Gladstone provided a wonderful contrast to some of the other car shopping experiences weve had. We will remember Toyota of Gladstone whenever we, or any of our friends, are in need of an automobile.

Ksmclaugh

Aug 17, 2014

My wife and had the pleasant experience of meeting Aaron while looking for a new vehicle. Aaron arranged for my wife to test drive a new Rav4 and on a later visit I did the same. Like the other postings noted we found him to be honest and not pushy while showing us a good price with no hidden dealer markups unlike our experience elsewhere. After much weighing of pros and cons of other small SUV's we decided to buy a different vehicle from another dealer. If we had decided on the Rav4 I'm sure we would have enjoyed our buying experience that Aaron would have provided.

iraleventhal

Aug 8, 2014

My dad and I purchases a 2012 V6 Tacoma this evening from Aaron and had very pleasant experience. The negotiating was fairly straight forward, the pricing was fair and the evaluation of the trade-in was direct. All in all, things were done in just a few hours from start to finish. I rated Toyota of Gladstone 5 stars because there really wasn't anything to dock them on. Happy Customers!

Aaron Davis

Aug 1, 2014

I had a great experience researching trucks at Gladstone Toyota. A couple months later, when I was ready to lease, Aaron helped me out. I had such a good experience with Aaron the first time, doing research, that I made sure to bring him my business when I was ready. He helped me out with finding the right truck, with the right options, at the right price.

Ou Saephanh

Aug 1, 2014

This is my second time in my life that I had to deal with a car dealership and car salesman. By far, this was the best experience that I've had. My wife and I went to look at the Sienna. We ended up buying it because of Aaron. He was very knowledgeable about the van we were looking at. He was very caring and took that time to help us answer all of our questions. He even helped us program the blue tooth in the van to our phone after we bought the van. Everybody there was respectful and treated us very nice when we first entered the dealership to leaving the dealership. We couldn't have asked for anything more.

mjferte

Jul 29, 2014

I never thought buying a car could be a pleasurable experience but it certainly was! There was no game playing, dickering or running back and forth consulting a manager. I was treated with courtesy, respect and humor. I didn't want to go to the dealership here in town. This was the luckiest roll of the dice ever! Save yourself the hassle and go to Seth and Dustin. You won't be sorry!!!

Kat Brown

Jul 28, 2014

Best experience I've had buying a new car. From Seth Dustin who I talked to on the phone the day before to meeting Patrick Christina my sales person there was no stress or pressure. Patrick was very knowledgeable and took the time to show me all the features--not only did I get a beautiful new car I also made some new friends...

rater2rater

Jul 28, 2014

Kemick was able to be both professional and fun. He made buying a car easy. I will definitely recommend him and the dealership to others.

emansnux16

Jul 21, 2014

Every time I need service done on my vehicle Tyson and his team are always on top of it. Thanks for working so hard to keep our vehicle safe and on the road.

Amm201

Jul 20, 2014

Aaron was top notch! He was informative, friendly, and helpful! He is a gifted professional! Keep funneling customers his was, he will not let you down!

Lgorsek

Jul 20, 2014

Great experience today checking out the cars! Even though we were not ready to buy just yet, Aaron was very thorough, courteous, professional and helpful. We'll be back for sure and ask for Aaron when we're ready to buy!

loriawill

Jul 11, 2014

My folks recently purchased a car from Toyota of Gladstone. It was a car with all kinds of bells and whistles with it. They were not completely sold on the idea. Although they didn't work with Aaron initially, Aaron offered up words of encouragement with out being pushy or judgmental to them. This was an important decision for them and wanted to make sure what they were doing was going to be a good thing for them in every facet. Again, Aaron offered up his opinions and thoughts to them with a great deal of patience and respect for their trepidations they expressed. I would recommend anyone looking for a car to go directly to Aaron. To be honest, I am not 100% sure of the direct salesman they worked with as I came into the picture later. However, I do know that there were many people willing to work with my folks and their needs which speaks highly of Toyota of Gladstone.

natarasa

Jul 11, 2014

Aaron was very professional and knowledgeable about the vehicle. He was also very pro-active in providing post purchase support in terms of helping me resolve minor issues. I would recommend him to family and friends.

snehatg

Jul 10, 2014

I am happy with my purchase. Aaron is very professional and patient. He did great job in finding best deal for me considering my price range. I highly recommend him and the dealership.

rncoker65

Jun 30, 2014

Aaron was very professional throughout my purchase experience. He was very knowledgeable of the vehicle I wanted to purchase, understood my purchase approach, and was very patient with me as I made my purchase decision. Once I made the decision to order exactly what I wanted, he followed up with periodically as the vehicle was making its way through the Toyota manufacturing system to keep me advised of the status. When the vehicle finally arrived and I as ready to take delivery, he spent a great deal of time explaining the features to me to insure I could safely and enjoyably operate the vehicle. It was overall a terrific purchase experience and I was pleased with the outcome.Richard Coker

tpryan

Jun 27, 2014

I worked with Sandra and sent her an email outlining what I was hunting for and the price range. Sandra was on it immediately and found what I requested at the price I was willing to pay. It did take some time to get the car prepared since it had just arrived. I found Sandra to be knowledgeable and very helpful with getting my car set-up with the electronics. She will be following up with me to see if I have further questions in a few days. While at the dealership, the atmosphere was energetic and everyone that I met was helpful and nice. I do not live close to Gladstone but am thinking of driving the extra time because I really like this dealership.

davidasauer

Jun 27, 2014

Great experience purchasing our car. Aaron was interested, attentive and respectful. He answered all of our questions with certainty. We are pleased with the car we selected and the price we paid. We will definitely recommend Gladstone Toyota.

JacquelineMcIntyre

Jun 27, 2014

I felt lucky buying my Scion from Aaron, he understood my needs and price consideration. I wasn't sure what car fit my needs but he understood and took the time to find the car for me. He also followed up after the initial purchase to see if I had any issues that needed to resolved. Highly recommend Aaron, he sold me a great car!

MichaelMillane

Jun 26, 2014

There was no pressure tactics in the buying process - just entirely focused on what my interests were... Put forth significant effort in locating the car of my choice several hundred miles away when there was an initial low inventory. Highly recommend contacting Aaron for your next purchase - just one more reason to buy a Toyota.

prty_smile

Jun 26, 2014

Aaron was helpful, patient and extremely polite. My husband and I got to relate to Aaron on a personal level and he had us in and out of the dealership fast and satisfied!

Tracyflys737s

Jun 24, 2014

I started working with Seth and Sandra in online sales. They were extremely helpful and continued contact with me as we worked out which vehicle fit me and my family's needs, and then when would be best for me to come in for a test drive. I was originally looking at a used 4Runner online, but then Sandra had a new 2014 4Runner that fit my needs just as much for the same price! I came in to find it actually worked out better! Sandra and Jonathon were able to find us better financing than we were able to on our own, which was a make or break for us at that point. Signed!We even received better financing when we went back to sign the papers! Amazing!The best part, and the main reason we chose to purchase and not walk away, was the amazing service from everyone we worked with! No one gave us the run around and we were treated like adults.I couldn't be happier and will definitely refer everyone I know to Toyota of Gladstone and these wonderful salespeople!

GManager

Jun 23, 2014

I had some positive back-and-forth emails with the sales representative, and followed up with an appointment to see the car I was interested in. I was impressed with how easy she made the process for me. Folks were attentive and not pushy, and I appreciate that. Overall, I'm very pleased with my experience.

marlainbeaverton

Jun 23, 2014

Seth contacted me and answered all my questions. Sandra was very helpful. They were able to work with me on the price, offered me the "Green Care" package on top of the good price, and got me the car features I wanted. I am very happy.

PedroAmaral

Jun 22, 2014

In the market for a Toyota Sienna XLE with premium entertainment and tech packages, we ended up buying a Limited with all the advanced safety and entertainment features. Of all the Toyota dealers in the I-5 corridor from Ashland to Portland, Gladstone's Seth Dustin was the most willing to track down a vehicle at the price recommended by ConsumerReports' Build and Buy service. Assisted by Pascha Jefferson, Dustin helped us navigate through Toyota's dizzying array of options in order to get the desired configuration at the right price. While other dealers participate in the program, none was willing to deal with our requests in a timely manner. When internet buying over long distance and within a fixed buying window, people that are dedicated to the task make a significant difference. In addition, the finance manager was great in offering alternatives that allowed us to not only beat the bank's interest rate but also get a great extended warranty in the process.

mdwaer

Jun 18, 2014

Aaron was great to work with. I fully expected the hard sell but it just wasn't there. Aaron was patient and let us drive several different cars until we made up our minds. Even let us come back and drive the one we decided on a second time before we signed the deal. Thank you. I look forward to working with you again.

bricem

Jun 17, 2014

Dealership was fantastic, especially Kemick who found us a great deal on the Tacoma we wanted. We did almost everything through the internet, which made it very convenient. The dealership also gave us a fair trade-in value for our car. We were very happy with the whole deal and would recommend Kemick and Gladstone Toyota to anyone looking for a hastle-free quality car buying experience.

Janice4

Jun 15, 2014

Aaron took the time to ask what exactly I wanted in a car, the options and all. He was good enough to come out to pick us up from Tualatin, since we had no transportation. He was very thoughtful. He did not try to rush us or push us into buying. At first I picked the Prius C and took it home. It turned out that I wasn't happy with the car, not enough features and too small, I was able to return it the next morning, without any hassle at all and he helped me select a regular Prius and I am much happier with this car.

Claesonclan

Jun 14, 2014

Manny took his time with me while I tried to decide which car would work best for me. He very patient & answered all my questions (and I had a lot). He didn't rush me or force me in to a deal I wasn't comfortable with. By the end of the deal I was confident in my purchase and I have already recommended him & Gladstone Toyota to several people already. Thank you guys for all your help.

cwhretired

Jun 14, 2014

Aaron Waxenfelter made my car buying experience the easiest and most satisfying thing that I have ever done when purchasing a new car. The initial contact with Aaron was through an internet web page that I selected the vehicle with options and then received an email from Aaron. I then talked to Aaron on the phone about what I was interested in and he searched the database for a car that met my criteria. He made me an offer and I counter offered a price that was accepted. I was able to put a down payment on the car with my VISA card and Aaron arranged to have the new 2012 Toyota Highlander transferred to Toyota of Gladstone for me to pick up. The entire transaction took place in the comfort of my home office and I did not have to even come into the showroom until the day I came to pick up the car. We met Aaron at the dealership -- took a test drive just to check out the new car; signed all the papers with Aaron's help and then he took time to explain all the features of the new car so I was comfortable driving it home. This was the easiest new car purchase I've ever done in my life, thanks to Aaron Waxenfelter and the crew at Toyota of Gladstone.

Jed & AronaTai

Jun 14, 2014

We had not purchased a car in many years and was quite honestly a bit wary of working with a dealer given their general reputation. But now having gone through the process, we are satisfied and it's because we had the opportunity to work with Ted. His knowledge, patience, friendliness, and attention to detail throughout the entire process was absolutely critical to our purchasing of our used 2012 Highlander. With Ted's help, we were able to negotiate a price we were comfortable with, and he was more than willing to answer all of our questions in all aspects of the process. He even spent the time to come home with us to clean out one of our trade-in vehicles to bring back to the dealership.There is no question we would not be driving the Highlander we have today if it were not for the superior customer service we received from Ted. Even after we drove it off the lot, he gave us his number so that if there were any issues that we not hesitate to get in contact with him. Sure enough there were some issues with financing out of his control, but he did his very best to help get the issues resolved and make sure we were satisfied with the results. We thoroughly enjoyed working with Ted, not only from a business transaction perspective but from a personal relationship perspective as well. If one is looking at purchasing a vehicle via internet sales with this dealer, we would highly recommend Ted to work with.

junehaw9

Jun 14, 2014

Thanks to Manny and Seth we had the best buying experience ever. My husband and I have worked at Dealerships for a combined time of 45 years. We made our deal over the telephone, and to my great surprise these gentlemen had no problem in keeping their word. We got a great deal on our Toyota Tacoma and such a great experience. Thank you to Manny and Seth!

parksoy

Jun 13, 2014

Aaron was the best sales representative ever I have experienced. Not only he was honest, he did the best in explaining the whole process of purchasing.

Tacoma1200

Jun 12, 2014

I have purchased 3 vehicles from this dealership in the last year. I bought a New Tacoma for myself, a Corrola for my son and a Scion for my daughter. The only reason I keep coming back is this dealership is very easy to work with. Other dealership's didn't even come close to giving me what I wanted for my trade in. These guys gave me several thousand dollars more on my trade then any other dealership. So I would highly recommend you stop by if your in the market for a new vehcile. The one thing I really like is there is zero pressure to buy everyone is very friendly. Every time I have gone to this dealer I have used Aaron. He is great. I just tell him what I looking for and how much I'm looking to spend and he has always came in on budget within a couple dollar's.

beausnyder13

Jun 12, 2014

Aaron was great to work with because he didn't push the sale and he listened. It was a very pleasant experience when compared to most dealerships. He is fantastic!

cajs002503

Jun 12, 2014

Aaron was very knowledgeable about the car I wanted to buy. I asked many questions about the features in which I was interested, and he was able to answer all of them on the spot. He provided a thorough overview of the car and made sure my test drive included city streets, highways, etc. so I could experience how the car would perform in different scenarios. I will definitely work with Aaron again when its time for my next car.

captain55

Jun 12, 2014

I have nothing but praise for Kemick Larson in the way he handled my purchase. I started looking 4 months prior to my purchase from Gladstone Toyota. Kemick hung in there and continued to answer my questions and calls never seeming frustrated or disinterested. I would recommend Kemick Larson to anyone seeking to purchase a vehicle. Thank you!

DingoWill

Jun 12, 2014

Aaron made the car buying experience as painless as possible. He was very friendly, knowledgeable, and gave us a sense of trust. We would definitely buy from him again.

biggreenbill

Jun 11, 2014

Just one year ago we acquired a Toyota Venza from Gladstone. We live in Hanover, NH and started the process via the internet and telephone. The car we wanted was delivered as promised at the agreed price (we used the Costco auto program). Aaron Waxenfelter was our rep and he did a fine job in all respects. All employees at the dealership that were involved gave us great service. We drove the car across country and had our first service in Fargo, ND. The Toyota dealer there was also very good. We have had zero problems. We are happy campers.

Scion_xD

Jun 11, 2014

Thank you very much for servicing my 2008 Scion xD on April 07, 2014 and your attention to my needs and help.For sure will use this service again and have already recommended it to my friends.Best wishes to the whole teem!

jkport

Jun 7, 2014

I spent probably two weeks searching online at dealership sites, Saturday newspaper, Craigslist, & walking some dealership lots.I worked with Ted Rippee at Toyota of Gladstone. He helped me find the perfect car for my needs (a Toyota Camry with 13,500 miles). Working with him was very easy & I got an almost new car at a GREAT price!Isn't that what any consumer wants: Great people to help you plus getting a very good value. I would rate this dealership the highest of any I have ever been to. Thanks for a GREAT BUYING EXPERIENCE!

jdmclean

Jun 6, 2014

I give Aaron a 5 out 5 because he exceeded my expectations when looking for a new car. I reached out to 5 dealers in my initial search for a vehicle and Aaron was the ONLY salesperson who actually listened to requirements and helped me navigate the model options. He was never pushy and went out of his way to provide answers to every question I had. In the end he found our "perfect" van out of state and had the van delivered to OR.

laguigui

Jun 5, 2014

The 2014 Toyota Highlander from Gladstone Toyota is the best vehicle we ever purchased not only based on vehicle performance but most importantly the customer service my wife and I received from Ted Rippee.Given our initial not so positive experience of not having the vehicle available for sale, I would like to thank Ted for his professionalism and impeccable customer service to make things right. It was his demeanor and follow up that made us feel like this was the best vehicle we ever purchased. As I indicated we were not sure about continuing the purchase process, however because of Ted's exemplary attention to detail, explanation of features, and follow thru made our vehicle purchase enjoyable.Ted has gone above and beyond in personally delivering the vehicle to our home. We greatly appreciate his dedication and making us feel how wonderful the car buying experience can be!!!I will strongly recommend Ted Rippee at Gladstone Toyota to friends, family, and colleagues. Best Regards,Leonard Aguigui

louiseellen

Jun 5, 2014

Our family was in need of a different vehicle to be shared by me (the mom) and our driving age children. We had a trade in and wanted a newer, safer SUV. We had test drove other brands of SUVs and wanted to visit Toyota. We were lucky to have Aaron Waxenfelter approached us and explain what Toyota had to offer in SUVs, explaining the differences in those models, as well as the reliability and comfort for traveling. Aaron had all the answers to our questions without having to refer to anyone else or a manuel. He worked with my son and I with the most comfortable sales attitude. We test drove the 4Runner and the Highlander models. We bought a new Highlander Limited in that visit and would definitely purchase from Aaron again.

marylouisenielson

Jun 4, 2014

After waiting for a light blue car for 25 years, settling in on a Toyota Camry and certain 'sky blue pearl' color ONLY on certain Camry models and years; Aaron went the extra mile, put his thinking cap on and when a car meeting our description came to the lot - a phone call was made. We were experiencing a death in the family at the time and imminent trip out of town, but the gentle persuasion and patience offered by Aaron helped us make the decision to buy (what ended up being) my dream car! The 'extra mile' became literal in that he helped get the 'new' car to our Washougal home with very little worry or trouble on our part. We would highly recommend the dealership simply because Aaron works there!!!

casper604

Jun 2, 2014

Helped allot in finding what meet out budget and something we still really wanted. Was a great experience and not near as nerve wreaking as expected.

jimbbronson

May 31, 2014

Aaron was a fine sales rep. Straightforward, thorough and considerate. This is my third vehicle purchased from this location (11th Toyota over the last 38 years). Everything was taken care of as promised. What more can you ask for? A great truck, an honest salesman and a relatively easy experience with the finance department. Did I say I love my new truck? Its the fastest, most powerful vehicle I've ever owned.

BryanGuthrie

May 30, 2014

Called to have latch replaced as it broke and could not open the rear latch. Called service department and was told it was not an uncommon situation and the part was in stock and approx price to repair was $300. got a call and said more was broken and would be $471. to repair. When I picked up, there was no one that could explain why the difference on a seemingly common repair and no old parts to show that were repaired.I have taken my vehicle here for many years which began under different ownership and service before this I had a similar experience and really don't have faith that I am being treated honestly.

kaylaqmiller

May 30, 2014

Aaron was really great in helping my husband and I buy our first car. At first, we were looking on craigslist and other sites to find a car that worked for us. I was skeptical about going to a dealership because of all the horror stories that I've heard from friends about being tricked and spending way too much on a car that they truly didn't even like that much. We went not expecting to buy a car that day, but with Aaron's friendliness and easy-to-talk-to attitude, it became clear that we had someone on our side. Thanks for all the help Aaron and we love our Toyota Corolla! -Ryan and Kayla Miller

Misty_Holley

May 30, 2014

I wasn't expecting to actually buying a car when i walked into the dealership but with Aaron's ability to put you at ease and how friendly he was I not only drove off with a vehicle it ended up being a 2014. I would go back there any time as long as I got to deal with Aaron.

trgarcia0480

May 30, 2014

What can I say? These guys take things to the next level. I've been working with this site for the last two years, and I don't see things changing any time soon. This is a good thing. Not only did Gladstone Toyota help me find the perfect vehicle (Toyota Yaris) two years ago when I was first starting out as a professional, they bought it back and hooked me up with a Rav4 now that I've moved up in my career. Wow...just...wow. I can't say enough good things about these guys.Here's a little back story. When I got my Yaris, I was working community based mental health care. So basically, I was taking folks around in my car to make sure they made their appointments and had food so they wouldn't be rehospitalized over and over and over again. That Yaris got the job done and more. I never had any worries. Then one day, after I moved on to a different job doing similar stuff, Gladstone Toyota contacts me and wants my Yaris. I thought to myself, "but I owe so much on it". Apparently this wasn't a factor. I feel like Gladstone Toyota wanted to make sure I had everything I wanted and needed. They must be mind reader, because I've been thinking about a Rav4 for the last 6 months.All in all, I can't wait to see what the coming years brings us, because I'm sold as a life long customer. The only thing that would make things even sweeter would be a bird of prey thrown in on the deal...like falcon or something...or maybe a vulture. Kemick will know what I'm talking about. Thanks all!Best regards,Terry

Ilovemytacoma

May 29, 2014

I have been a proud owner of 3 new Toyota vehicles bought from Ted Rippee. My previous purchases have been at other dealerships other than Gladstone but not for lack of trying there. Our last couple purchases were with Ted Rippee were when he worked at another dealership. We went back to that same dealership and quickly realized that it was really Ted that made the difference in whether we made a deal or not. When we found out Ted was now at Gladstone Toyota and we were hesitant due to negative experiences we had the last couple times there. Ted remembered us, he was kind, patient and worked hard to try to get us the best deal but we did not make a deal that day. In fact we had to sell what was our trade on our own, then we were undecided on what we wanted, new or used, prerunner or 4X4, He wants black but she wants grey, clearly we were not ready to buy. Ted was patient and navigated every option with us and I never got a sense that he was frustrated by our indecisiveness. He returned every phone call and answered every question. He did not call us multiple times to see if he could try to make the deal work again. Once I found the best deal I gave Ted an opportunity to beat it. He could only match it, however we still gave Ted and Toyota of Gladstone our business. I have a strong sales background so I Hate being sold. The other dealerships made me feel like I was getting sold whether it was a good deal or not. Ted let us buy on our terms and on our timeline. At the end of the day a few hundred dollars doesn't make or break anybody but the fact is people buy from people and Ted is great at building relationships. I love my new Tacoma, I Highly Recommend Ted Rippee, and I would do business again at Toyota of Gladstone. Monique

gkchan

May 12, 2014

Ted Ripee was great as a sales rep from beginning through the end of my time spent in Oregon for the purchase of the automobile. He picked me up at the airport and was very helpful in my burying experience.

jjdawdy9

May 11, 2014

I had such a wonderful experience. Manny took care of me and got me a great deal for my credit problems then a few days later he called and said they had gotten a better one and they did. I was so excited I got the car I wanted and fir the price I wanted. This is going to be the only dealership I will go to and Manny will be the one I talk to. Thank you so much

Brianna7

May 9, 2014

I went to Toyota of Gladstone to purchase my first brand new vehicle ever, and was extremely satisfied with the service I received. I worked directly with Aaron Waxenfelter, and he was wonderful to work with. He was very considerate of what I was looking for, my budget, and my concerns. He made several relevant suggestions and helped me find the car that was (and still is) just right for me. I never felt pressured or manipulated, which is something I was very nervous about happening in this experience. I would highly recommend this dealership!

xxxxLarry

May 1, 2014

Kemick was very pleasant to work with over the phone. He researched a couple used Prius Hatchbacks and gave me his honest opinion of them. Since I live 100 miles away I appreciated him doing this. Even though I didn't end up purchasing a car from your dealership it had nothing to do with Lemick and my experience related to him. I would not hesitate to do business with him in the future.

KarenVenza

Apr 26, 2014

It started with a computer inquiry.I got so much feedback I called and I walked Seth thru what I thought I wanted to do and he agreed.We drove to Gladstone and they looked over the trade and we came together on a value.We talked about the computer info and came together on the new car price.We're driving home a new Toyota Venza tomorrow. People person's treating the customer in responsible manner while working thru a business negotiation with a win/ win attitude and out come. This is the way the car business USED TO BE (don't like now but my age is showing) and its this way in Gladstone. I believe the management/owner need a pat on the back for fostering this attitude with their sales staff. And its really nice after all is said and done to get a sincere "Thank You". In my opinion this dealership will survive and prosper because of their people and their business attitude.

mwillis72

Apr 19, 2014

Patrick Christina gave us the BEST ever car buying experience!! As members of Costo, we went through the process and were connected with Patrick. After a few phone conversations, we decide to head out to the dealership. Not being very fond of the car buying experience, we did not know what to expect. But, Patrick was VERY knowledgable and answered all of our questions. He understood exaclty what we were looking for and did not try to pressure us into something that we did not want or need. He was very friendly, honest, and a very good listener. I can honestly tell you that it was the best car buying experience we have ever had! Not to mention that everyone there was wonderful. We are not usually people who buy a maintenance plan either, but Tasney McNew walked us through everything, and we felt it was something that would benefit us. The guys in the shop at the RED stop were equally welcoming. We felt like everyone there actually cared about us and our buying experience.AND, the car is fabulous!!!! We love it!Thank you Gladstone Toyota and especially Patrick!

cathys

Apr 18, 2014

I received outstanding service from the purple team at Toyota of Gladstone. My Prius was scheduled for 110,000 service. They performed the service quickly and professionally. I have recommended Toyota of Gladstone to many of my friends, specifically the Purple Team leader, Jenny Rhodes. She is knowledgable, efficient and personable.

Jacklynmurphy13

Apr 17, 2014

Aaron is amazing! Best experience I've ever had buying a car. This was my first new car (2014 scion tc) and he made it the best experience. Always answered my questions honestly and in a timely manner (email or phone calls no matter what). He worked with me to get what I wanted within my budget. He went out of his way to make sure I knew how everything in my car worked before I drove away. It was fantastic. He has been great even after my purchase making sure everything was going okay and making sure all my questions were answered. My parents recommended him to me because they also bought a car from him about a year ago and I've already passed on his information to my sister. I will absolutely be back in the future and I hope to work with Aaron! Love gladstone Toyota scion!

tarabaker

Apr 14, 2014

Everytime I go to Gladstone Toyota I have had excellent service, very friendly and well trained staff. Would not go anywhere else to have my car service or to purchase another car.

debharlan

Apr 13, 2014

I received excellent service from the team at Toyota Gladstone I purchased a 2014 Avalon. Aaron my sales representative, was very professional, informative and mostly patient. It was a long buying process due to the car selection and saving to put a more than 50% down payment on my new car. Being a single female buying a car for the first time, was a positive experience thanks to Aaron. He was respectful and answered all of my questions to provide confidence that I was purchasing a car based on needs and personal interest. Aaron greeted me in the parking lot in a friendly and professional manner. I was worried I might get a "Used Car" mentality car sales person and he wasn't like that at all and the rest is history... Thank you, Deb

andavis99

Apr 11, 2014

I was considering a new vehicle and talked with Jenny about it. She suggested I talk to Phil and he could explain my options, AND there would be no pressure. So I figured I would just listen to Phil. He was very informative. He took me on a test drive of the vehicle I was considering. I told him thank you and left. No pressure!! I thought about it for a week or so and decided I would like to purchase the vehicle. So I contacted Phil and he was happy to help, and again no pressure. Over four days he answered my questions and so I bought a new van. Thank you to Jenny for always taking care of my cars and Phil for not pressuring me. I have always had Jenny care for our cars as she has been honest with us as to what really needed to be done. I feel I can call her with any questions I have even if it is just a squeak in the car.

gambar

Apr 9, 2014

I always do my services there , I like the service and like the people works there . The services is very very good and the pricing is very reasonable .

Rhaman1

Apr 9, 2014

Always happy and get excellent service here!Will always come back.Jenny has always been #1 in my book.I have purchased 2 cars from here and will return for purchases as well.

4x4x4x4x4x

Apr 8, 2014

I have purchased THREE brand new cars from this outstanding Toyota-Scion Dealership. I have had my service work done at this Dealership for several years. Everything is super top quality. I was born in nearby Portland, Oregon, and have lived in this area of Oregon my entire life. I am a graduate of Portland State University - the largest University in the fine State of Oregon. I would highly recommend (and have done so very often already) this Dealership to anyone. Other Toyota-Scion Dealerships have tried to win my business, but I stick with the BEST - Toyota-Scion of Gladstone, Sincerely, and VERY Best Regards J. Jaeger

vegaschica03

Apr 7, 2014

Great service, very friendly and informative. Always has a smile on when I come in and explains everything in great detail. Overall great service guy.

sonja108

Apr 6, 2014

I bought the car at Gladstone Toyota and have been with Jenny as my service center representative ever since. She has ALWAYS been friendly and the service has always been quick and thorough. I would vote Jenny as employee of the year if I could. There are other Toyota dealers closer to me than Gladstone and I have been to them once. Their customer service is awful so I will continue going the extra distance to have my car serviced at Gladstone Toyota and to have Jenny as my representative.

nettrajchao

Apr 6, 2014

I've always had great experiences with Toyota of Gladstone. The customer service is amazing and they will take care of you like they say.

samdamm

Apr 5, 2014

Jenny always makes me feel like "family" when I come in to have the purple team service my car. She's why I come back!

PSUspeechie

Apr 4, 2014

Love the service department. Jenny is especially helpful and kind. She has gotten to know me and my cars, and will remember me each time I come in. I feel like I'm going to a friend, not a place that is trying to take advantage. Always gives me information without being pushy or selling me something I don't need. I feel comfortable recommending Toyota of Gladstone and Jenny to anyone.

crazynaillady

Apr 3, 2014

Started with Kemick and while he was in a class, another salesman took over. That salesman taught me something.....there are good salesmen and there are fantastic salesmen. It all depends on who you deal with as to whether you get the car you wanted. The "sub" salesman said we couldn't get what we wanted. I went home and texted Kemick telling him of my negative experience. When he went into the office the next morning, he made it all right again. I SO APPRECIATE KEMICK!!!

Adrianchis

Apr 2, 2014

Tyson was professional, curious, and friendly. His team serviced my 98' Toyota Tacoma Pre-Runner. His export opinion and professional service staff tool care of my Toyota's problems.

allensitz

Apr 2, 2014

I needed to get my '97 camry in so I called and spoke with Tyson. He was very friendly, timely and professional throughout the entire process. I wanted the car looked over for any glaring issues that could be devastating to my trusty old ride if not taken care of and there was also a strange sound coming from the rear of the car when I went over speed bumps, so I was hoping they could get to the bottom of that. Long story short the car is going strong and needed no major work and the sound was just my spare tire rattling around a bit, because I hadn't secured it properly. They only had my car for a few hours and checked everything I asked and didn't try to tell me my shocks or struts were shot when it was just the spare tire. I really appreciate that kind of honesty and integrity and I will be a lifelong customer here if this is the service I always receive. I also plan on purchasing my next toyota here based on this experience, once this one has had enough of the punishment I dish out... who knows when that will be though, 250K and counting!

Jdiaz322

Apr 2, 2014

I have been working with Daniel for over two years now. Every experience has been very easy and delightful. There are never any surprises and he is very upfront, just the way i like my service centers to be. Thank you very much again Daniel and toyota of gladstone.