Used Cars for Sale at Toyota of Des Moines in Grimes, IA

Brewskime

Nov 23, 2016

I knew what I wanted to lease and as soon as it was unloaded from the truck it was mine a couple days later. Thanks Scott Hampe

Jillerdiane

Nov 23, 2016

Michaela did an excellent job; very knowledgeable and answered all of our questions. Lending officer was also very helpful during the financing process. Best experience we've had when purchasing a vehicle.

Spencer Hagen

Nov 23, 2016

Not a whole lot to say. I was treated with respect the moment I walked in the door. The process was streamlined so I was in and out with my new vehicle very quickly. Both Steve and Dallas came in earlier than they were scheduled for that day, which was very thoughtful. I would definitely tell my friends to ask Steve for help if they are looking for a vehicle.

John Blanchard

Nov 22, 2016

3rd vehicle purchased from Toyota of Des Moines with the same sales associate, always a good experience. Bob has always been very responsive and easy to work with, would highly recommend.

Jennifer Ward-McLeran

Nov 22, 2016

I was very pleased with the service I received from Toyota of Des Moines from the start of the process to the final sale of my new car. I didn't even go into the dealership thinking I would end up in a brand new 2017 RAV Hybrid! Steve H. was my salesman and was very thorough and quick to respond to any questions and/or concerns. Scott T. was a pleasure to work with when it came to trading in my older vehicle. It was smooth and flawless and I'm a happy Toyota owner.

Davidjohnson2350

Nov 22, 2016

My recent purchase at Toyota of Des Moines was fantastic! Let's face it buying a car flat out sucks! The level of stress it causes is crazy, most dealerships I have been to in the past don't seem to care about that. I decided to look on the Toyota of Des Moines web site to see what they had to offer and a chat window opened asking if I would like to talk to a salesman, here we go I thought. Well this is when my great service began all my questions were promptly answered, I was in shock! Every other dealer I had tried to talk to prior to going into the dealership would only say to me well you will just have to come in and we can discuss it. Fast forward to Friday evening I went to the dealership to test drive the car, it was all about how I felt and what I thought never was anything pushed down my throat this continued through the closing of the sale it was all so relaxed and no where near high pressure. Now I have a new Toyota Highlander that I love!

Allen Ann

Nov 22, 2016

Scott was great to work with and he kept in touch throughout our search. He showed us the different options in order to help us make an informed decision.

PLH56

Nov 21, 2016

Overall, the buying experience with my salesperson and the dealership was what I expected. I am typically an informed buyer and do my homework on the Internet looking at the dealership's website first which is why I decided to even change vehicles. With the end of the year models being discounted by the manufacturer in addition to the dealership, I decide to consider trading. I dealt with my salesperson a few weeks earlier when my brother was in town looking for a used vehicle. My sales person dealt well with allowing time to make a decision between two different models and provided good input at the appropriate time. The only thing is that it seems to take a long time once a decision is made to buy and considering all the information that is seemingly being put into the computer, I thought the paperwork should be faster. However, that seems to be the norm except for one dealership I purchased from over the Internet before arriving. I have purchased other vehicles primarily online and would have done this, but I felt that day like going to the dealership since the car was for my spouse. I am typically not a big negotiator but won't shy away from it. I prefer to "get to the bottom line" quickly once I make a decision to buy. I felt the decision to accept an offer did take a little longer than necessary, but each sales manager has his own style. I also felt the estimate of my trade should have been done earlier in the buying process.

John Balducchi

Nov 19, 2016

The total buying experience was exceptional !!! As ALWAYS, Ken Bright worked his magic in exceeding our expectations. Chad Millhollin was also outstanding to work with during the closing process.

K. C. WELLS

Nov 17, 2016

Everyone that I worked with to buy my car were excellent. From Bob Link to Dallas Buck to Rob Bierma. they were all very polite, answered all my questions, worked with me to get me the best deal on my new Highlander and went out of their way to thank me for my purchase. Even the women in the delivery bay, sorry I do not remember her name, took all the time needed to explain everything that I had a question about. They even brought up things that I should have asked questions about but did not. I highly recommend this dealer if you want to buy a new or used car. YOU ARE THE BEST.

jweeks1959

Nov 16, 2016

Scott Hampe is always a pleasure to deal with. He does an excellent job as do all the staff I have had the pleasure to work with at Toyota. We hope to do more business in the future.

Jim D

Nov 15, 2016

The dealership is clean and attractive, easy to negotiate. Roland was excellent in his assistance with my calculations and with figuring out the deal. Great experience.

Clarkson23

Nov 15, 2016

I was able to communicate with Scott Hampe before I got to the dealership.I told him what I was looking for and within a couple hours of being there I left with a new car.

tayblunq

Nov 13, 2016

Went In there not really knowing a specific model.. brenna was very helpful, and patient in helping find me something I loved. Fell in love with the second car I drove and that was it!

Rav4 owners now

Nov 12, 2016

My wife and I recently bought a 2017 Toyota Rav 4 at Toyota of Des Moines. We had a great experience working with Heather and Toyota. We will come again.

RMRfam5849

Nov 11, 2016

We were in the Des Moines area looking at Subarus. Being not completely satisfied, we drove to the Toyota dealership just to see what was on the lot and in our price range. (HUGE selection!) We've owned several Toyotas in the past so were well aware of the reputation/reliability of the brand. We were walk-in customers and Todd greeted us right away and treated us like he had dealt with us before and was very knowledgeable and helpful in our search for the right vehicle. We settled on a 2017 RAV4. We had a Toyota Corolla XRS trade-in ready to discuss a deal. We got a great deal and thorough walk-through of the vehicle and its accessories (i.e. Bluetooth, etc.). The Customer Service is excellent! The ride home was smooth and comfortable. We got a call from the dealership the next day to ensure all was well with the vehicle and our purchasing experience. It seems that once you're a Toyota owner, always a Toyota owner.

sjd391

Nov 10, 2016

I recently bought a 2017 Toyots Prius at Toyota of Des Moines. We worked with salesperson Brenna Bjorland. She was very informative and polite, a real joy to work with. Would definitely buy from Brenna and Toyota of Des Moines again! Kermit Donnelly

Nana11

Nov 9, 2016

From the beginning of our inquiry about available vehicles we have had expedient and courteous service. When we had problems that prevented us from making our appointment Rob Hutt waited for us. When I left my drivers license at home Scott Hampe made accommodations for me to get it to him. The financing was speedy and easy. Just an all around pleasant experience.

Monica.Loomis97

Nov 9, 2016

Micheala was amazing! And she was great with helping me find my first car! I would highly recommend her! So happy I bought my first car through her & this dealership!!!-Monica Loomis

bobjudy

Nov 8, 2016

Everyone we dealt with at the dealership were professional and easy to deal with. Happy with this dealership and their staff. Would deal with them again.

Millymae

Nov 6, 2016

We walked out feeling like we made a good deal. The staff was friendly and accommodating. We never had the feeling of being taken advantage of. I will be back for my next trade in, and will request Heather for sales and Rob for finance.

Whitey

Nov 5, 2016

All that I worked with were very professional and worked hard to get me what I wanted! I ordered my Tacaoma and is exactly what I wanted. Very nice dealership that has an awsome team supporting it. Especially Scott Hampe, Robbie Bierma, JD Kent, the finance guy(Dallas Buck?) and the tech in the back who got it ready for pick up!

Malissa Toyota Camry

Nov 5, 2016

I did not anticipate that I would find the best car for me in a matter of minutes but our agent listened to my needs and made this trip seamless.

Cynthia Christensen

Nov 4, 2016

This is my 4th Highlander and I can tell a big difference in the upgrades to the 2016 model. I look forward to driving it every day!

Brenda Erps

Nov 4, 2016

From the time we stepped foot into the lot Shane respected out time and was very knowledgeable on both cars we were interested in. We decided on the 2016 Toyota Highlander and we LOVE it! Thanks for being patient with us Shane. Pete too knew his numbers we were in and out within 45 min. In time to pass out treats to the kids. Thanks Toyota!!

CJL2

Nov 4, 2016

I contacted Toyota via an internet search and Heather responded right away. The next day Heather had a vehicle available for a test drive with the exact color and options I wanted. We reached an agreement on a lease, Bruce in financing was great to work with as well, and I drove the vehicle home the same night. This is my first experience with Toyota and I am very pleased so far.

loraeastman

Nov 3, 2016

Michaela made us feel welcome and listened to our situation. She was extremely positive and helped us locate the perfect vehicle right away. We were upside down on the vehicle we traded in, but she was more than willing to work with us and answer all of our questions. There was no pressure involved at all and this was an extremely positive transaction. When the deal was over and we were driving away in our 2015 Prius, we were beyond excited because this was exactly what we wanted and needed. Thank you Michaela Robinson!!! We would highly recommend you to anyone!! Thank you also to Chad Millhollin for doing some creative financing because this helped make our dreams come true!

jackie502

Nov 2, 2016

I really enjoyed my experience at Toyota of Des Moines. I received a great price for an awesome car! Great service and would highly recommend.

Mary Jane Blystone

Nov 2, 2016

Heather and Dallas worked hard to get me the vehicle I wanted. I was surprised to get it all done within 3 and a half hours. They are amazing. Highly recommend them and will do business again with them in the future.

thompsonguild

Nov 2, 2016

This is our 5th vehicle from this dealership and we are extremely satisfied with the service we get every time! This is also the 4th vehicle we have purchased from Bob Staley and he has always been a tremendous help in our selection process.

Gaylon Harrison

Nov 1, 2016

We just bought our second Toyota in the last three months. Shane Siegle was very professional in his dealings with us. It was an excellent experience.

b-ballmom

Nov 1, 2016

My husband and I came in to discuss the possibility of purchasing our 2014 Toyota Sienna van. We were 2.5 years into our 3 year lease, and wanted to find out the steps involved to turn the lease into a purchase. Our salesman, David Lovan, not only provided us with that information, but he also offered us the opportunity to consider leasing a new vehicle, which we didn't know was an option. He lined up the cars we requested to test drive, and was so knowledgeable about the features and options on the different vehicles, that he made choosing a new car fun and easy! The lease and Toyota Care programs made this a win-win for us. Thank you so much David! I love the Highlander!

WDM Buyer

Nov 1, 2016

Shane did a great job making the experience quick and painless! Answered all of our questions and accommodated our schedule and timing. Highly recommend this dealership and salesperson!

Bev

Nov 1, 2016

Charlie Colosimo was absolutely fantastic. It's the second time Charlie has assisted me in choosing just the right car model with all of the technology I was looking for as well as the gas mileage. The entire staff, from Charlie to Ryan in the finance office were professional, friendly, and helpful throughout the process of choosing and purchasing a car. I always recommend Toyota of Des Moines for super service and excellent vehicles. I'll come back and my sister just bought a Rav4 because she drove mine and fell in love with it. Thanks guys...and the gals!

Krystal Marks

Oct 31, 2016

I'm huge on customer service. All the staff I came in contact with had excellent customer service. Brenna has a great personality and really felt she did her best with pricing. I love my FJ Cruiser.

Lacey Plants

Oct 31, 2016

Gave an initial unreasonable trade in price for current car, but worked with us some to increase the trade in Amount. Sales guy was very friendly.

muffy109

Oct 31, 2016

Heather, Chad and JD completely changed my views on buying a vehicle. The prices of the new car and the trade in were fair, the purchase details/discounts were explained well, extended protection of the car and loan were offered and an unhurried walk through of our vehicle's accessories was a nice touch. You certainly deserve my new customer loyalty!

Sienna Mary

Oct 31, 2016

We already had a Toyota to trade in so we new the quality of the product. Therefore the sales team and dealership was most prominent in the experience. We found the dealership and sales staff to all be top shelf. From walking in the door and greeting staff to Roland Pappoe,our salesman, the finance and delivery staff all to be professionally friendly and knowledgeable about the car and and any features questions we had. While they were there to sell cars, they were not pushy and aggressive. In particular Roland was adept at "reading" body language and stepped back or stepped up as appropriate. That is something that can be very irritating to "me" the buyer when sales staff are aggressive and "in your face". That ability is a true sign of a professional and is difficult to achieve.

Mark Hommerding

Oct 31, 2016

I had a 2008 Prius that was totaled. I came in and bought a Rav. David was helpful and patient. Good experience. I came in because of the excellent service I had received while owning the Prius. Once, when the battery had died, I called Pete after hours. He arranged to have the car towed to the dealership and have it repaired. That simple act has probably made me a customer for life.

Trainguy

Oct 30, 2016

Mike Jobe was very attentive and professional. He got me in the right vehicle and was not pushy when presenting the numbers. I traded in a luxury SUV for a functional work truck. I am driving what I came to purchase. Mike made that happen and the finance dept. made the payments work. Great team effort. Strong work everyone!

Taz Schiltz

Oct 30, 2016

I scheduled a test drive simply to see if I would even like owning a Scion tC. I was not ever expecting to drive away in one. I was filled with bliss when I discovered I could get into a better, newer vehicle and be paying less overall! Quite the treat, indeed.

Nick

Oct 30, 2016

I had a great visit at toyota of des moines, michaela robinson was the person who helped me so much, she was very patient and polite

Huy Nguyen

Oct 29, 2016

First of all, thank you so much for going out of the way to accommodate my needs. Josh has gone out of his way to provide me a great deal for the new RAV 2017. I really appreciate the effort and honesty Josh has brought to the table. Throughout the procedure, my mom and I felt comfortable since he did not rush the deal or anything like that. Again, thank you a lot, would love to do business with you again

K9674913

Oct 29, 2016

Scott Hampe was very helpful with letting me test drive several different vehicles; one for several hours to see if I liked that typenof vehicle.

hawks15

Oct 29, 2016

Michaela Robinson was our sales woman and she was a great experience to work with. No Pressure and extremely knowledgeable. She made this an enjoyable time for my wife and I. We had been looking for a SUV for awhile and everywhere we went was painful. Stepped in to Toyota of Des Moines and it was a no pressure no hassle time that we enjoyed. The tech department showed us all the in's and out's of our new vehicle and really took the time with us. Never once did we feel like we were rushed. We would most definitely Recommend Toyota of Des Moines and Michaela again.

crystalkue89

Oct 28, 2016

Last year we bought a used car w/Bob and everything went perfect. This year, we decided we wanted to upgrade to a bigger SUV. We had our eye on the Highlander and Bob was able to narrow it down to the model and exact color (interior and exterior) we wanted. My work schedule is crazy so I was there pretty late. The first night we test drove the car and decided it's the one we wanted so Bob even stayed late with us to finish all the paper work. The next day he was off, but even offered to come in on his day off the help me w/other paper work we needed to fill out. The next night, I wasn't in until 7:15 - but we were in and out with our brand new Highlander within 45 minutes! Yes, the overall process was spread across a matter of 3 days, but with my time being limited - they were very understanding. We are so happy with our purchase! And we owe a big thanks to Bob Link, Rob Hutt, and Spencer Stover!

jenkfam817

Oct 28, 2016

We came to buy a small commuter car for my husband and the entire process was super easy. Our two kids were entertained by the salesperson and the finance manager so they had a wonderful time. We had a test drive, financed the loan, and had the car cleaned/gassed up in the matter of a bit over an hour. The whole process was fast, easy and actually pretty enjoyable, all things considered.

Mmonetti

Oct 25, 2016

Great sales man can't ask for anyone better to talk to for getting a new car and especially understanding the vehicle. I recommend Joshua harris.

Robin Moberley

Oct 25, 2016

We adopted two young children in May and needed a bigger vehicle. We have other Toyota vehicles that have been great, so felt comfortable with this brand. Found what we needed right away. Fast and friendly service.

Kathy123

Oct 25, 2016

Scott did a great job working with us to lease our Toyota Hylande her. He was professional and courteous and did a wonderful job!Thanks!Kathy & Cary Carney

Fran

Oct 24, 2016

Customer service was great. They didn't pressure you. Found car and we took it for a test drive. Was able to answer all of our questions. Offer us drinks. Meaning water or pop not liquor....

Wsb041255atgmail.com

Oct 23, 2016

Service: I purchased a 2016 tocoma and need to get my 5000 service. I came from Ottumwa to purchase it and wanted to try the service department but asked about an appointment for next Saturday but was told I would have to drop it off and they would work it in. I said that wouldn't work for me since I wasn't local, didn't try to help me with an appointment just said sorry and hung up. Guess I'll have to see if the local dealer will service my purchase from DesMoines Toyota and buy my next one there.

Ourcar123

Oct 22, 2016

As always this dealership is both knowledgeable and friendly. This is our fifth Highlander and I am impressed with how quickly the process was completed. All departments, from sales to finance to check out was smooth.

Deaton

Oct 22, 2016

Austin K. Was very helpful and we would recommend him to others looking to purchase a vehicle. We are enjoying our new vehicle. Thank you

TJmiller

Oct 21, 2016

Rob Hutt has been great. He started the sale with us and during the process, received a promotion. We were unsure of getting handed off to another salesperson for this sale, so he made sure to see it through until the end. He came in on his day off because that was the time we could get there. We special ordered a Tacoma and are extremely happy . Thank you Mr. Hutt.

EMWN

Oct 21, 2016

Everyone was very helpful, friendly, and patient with all of our questions. The process was very fast and they were nice even when we switched vehicles.

Graeve, Lauren

Oct 20, 2016

My dad has purchased two vehicles from Toyota of Des Moines, so when it came time for me (his daughter) to purchase a vehicle, it was no question as to where I would be doing my shopping. I dealt with Michaela Robinson and she was an absolute breeze to work with. As a college student, Michaela was able to find me a nice, reliable vehicle while also keeping the car within my price point. She made sure to find me a car she would feel safe driving, herself. Any questions or requests I had, Michaela gladly accommodated to. I will more than likely shop with Toyota of Des Moines in the future.

RW Glenn

Oct 20, 2016

We were treated with respect, courtesy and friendliness. All the staff was efficient, informative and professional. I definitely do and will recommend the dealership and the individuals named below.

Sgracey

Oct 20, 2016

Steve spent alot of time making sure I was purchasing a car that met all of my needs for the right vehicle and great financing. He was available to respond to any questions I had via email and text promptly. I had a big smile driving off the lot with my CRV. I will be a long term customer of Toyota of Des Moines because of my great experience there. Thank you Steve and everyone else there.

mattheerema

Oct 19, 2016

We worked with Daniel Murray to purchase a used minivan. He was helpful and informative. We felt zero pressure or underhanded sales tactics, only pride in their inventory, which is warranted at this dealership. They were willing to work with us on the price and we are very very happy with the outcome. I'd definitely recommend this dealership for purchasing a car. Once we agreed on the price, the transaction was speedy and smooth. They run a great operation.

Sandi

Oct 19, 2016

Josh was very helpful and kind! Made the process sweet and easy. I appreciate his hard work and motivation to help me pick the car I truly wanted!

Chris & Heidi Koll

Oct 19, 2016

This is our second vehicle from Toyota of Des Moines. The experience was great. We found the car we wanted at the price we wanted. Happy with our sales rep, Ken Bright and the lease process. We'd recommend to others and will be back again.

SallyT

Oct 18, 2016

Our salesman was great, he listened to us when we described the options we wanted and helped pick out a car that was perfect. Then when we went to do the fianancing the dealership helped us get to the payment amount that we wanted. I would highly recommend the dealership and our salesman JR Hickenbottom.

deloiter

Oct 18, 2016

Michael did all the necessary things to help us buy our slightly used Highlander. He listened to what I had to say and was able to find a vehicle that met our needs.

South Dakota Customer

Oct 16, 2016

We made the deal our new 2017 Tacoma over the phone after finding it listed on CARGURUS and dealt exclusively with Shane Siegle throughout the process. He was outstanding in every respect and made it more than worth our time and effort to make a 10 hr round trip to complete the purchase of the vehicle. Once at the dealership we were greeted graciously by Shane, shown our new vehicle and then introduced to Rob Hutt who went over and expediently completed the transaction. From there we went to customer service where we were given a detailed overview of the features and functions of the Tacoma. The whole process was probably one of the best and smoothest car buying experiences I have encountered and I commend the dealership for the quality of its' employees and its customer service.

ljm628

Oct 13, 2016

Bob Staley made the purchase experience outstanding. We felt no pressure, and were shown multiple options and had two test drives. Even when we changed our mind a couple of times, he worked patiently. I have several Toyota cars, but this was the best experience by far.

Newton customer

Oct 13, 2016

I left welcomed (but not overwhelmed) from the moment I walked in. While I generally knew what I was looking for, David Lovan did an excellent job in helping me find the perfect vehicle for me with all the features I wanted. Everyone was so friendly and professional; I'm sure everyone gets the same treatment, but it really sold me on this dealership!

Iowa Customer

Oct 13, 2016

Our experience was comfortable, as the decision making was without any pressure and the sales associate was able to answer any and all questions we had.

Barcelona Red

Oct 11, 2016

I had a very enjoyable experience with this dealership in trying to figure out which Toyota I would ultimately purchase!!! Jason was a tremendous help in taking us around with test-driving, making suggestions, answering questions & finally setting up the sale & following through with its delivery! Thanks again!

hong92367

Oct 11, 2016

Wasn't really looking to purchase because we were just visiting Des Moines for the weekend. We had time to kill so my brother suggested looking at Toyota Des Moines because he thought highly of them and is where he purchased his. In the end, we couldn't pass up on this dealership offered and left town with an extra vehicle. Throughout the entire process, we felt extremely comfortable with the outcome and our decision to purchase our car from Toyota of Des Moines and Charlie Colosimo. Thanks!

Olsenjill

Oct 11, 2016

We knew what we wanted... and came home with exactly that!! I ended up going back the next day and he again was very helpful with everything that we needed. Very kind and patient. The business man ..Pete we worked with was also a wonderful man and great business man!

Jody Purdie

Oct 7, 2016

We found a used vehicle on their website that we wanted to check out. They were very responsive in getting a hold of us and setting up an appointment for a test drive. They worked hard to make the sale and took the time to make sure that we were happy with everything. Would've been nice to have been offered something to drink but overall a quick buying experience and would buy from them again.

lovenewcarsmell

Oct 6, 2016

Brenna Bjorland was very friendly and willing to help us find the right vehicle for us. She was great at providing a variety of options throughout the process. She was willing to seek out our answers quickly. On a busy day, she made the purchase process go smoothly with the various things going on at the same time. Love our new Sienna and pleased with our experience!!

Chevyguy89

Oct 5, 2016

Shane did an amazing job, I came in with a need and he helped me pick out a great vehicle that worked out with my budget. I would come back to buy another car from Toyota of Des Moines because of how helpful and nice everyone was. I will definitely reccomend Toyota Of Des Moines to people I know.

Jbs19

Oct 5, 2016

Faraz was great to work with and respected me and did not presser me in any way. I informed him I was looking at all models or trucks out there and I would call back with any and all questions on the Toyota . My work hours are nights and he told me he would wait to hear from me. Unlike other dealers that may have got my business Faraz held to what I asked and that was the selling point of me getting a Toyota

lovemyfamily

Oct 5, 2016

Derrick did a fantastic job and found the right car for us on the first time! He was very friendly and personable. I would recommend him to friends

4 Toyotas in 25 years

Oct 5, 2016

These folks used to be very helpful and knowledgable at the old location. Since they became iPad toting up sellers I dread going in for service. Gone is true customer service. Oil change now $50?They rotated daughters tires on car at an oil change without asking to drive cost up to $85. They have take it or leave it attitude.

Car123

Oct 3, 2016

Easy going friendly staff able to guide me through the process of buying a new car. would recommend to friends and family. Thank you for your help

jasonweibel

Oct 3, 2016

Steve is great to work with. This was the second vehicle we've purchased from him.I'm very diligent in researching before I buy and Steve is patient with that and doesn't try to rush the sale. He went above and beyond to make sure I found the perfect car.

weatherbo

Oct 3, 2016

Brenna provided our family with an exceptional experience and helped us pick out a new Sienna that met all of our needs. Thank you Brenna.

indycar

Oct 2, 2016

Brenna was very good at listening to what I wanted, not pushing me into buying somethingI did not want. Otherwise, I would not have bought the car

T0Y0Tat4L!F3

Oct 2, 2016

I thought that the dealers were knowledgeable and helpful. The salesman that I worked with, Mike Jobe, addressed all of my questions about various vehicles. With his help, I didn't feel pressured to buy a car. I only felt informed, which helped me make a practical decision that was right for me.

Jon Cade

Oct 2, 2016

A perfect purchase Second time I have dealt with Steve Henigan at Toyota of Des Moines. It's the second car I purchase from him Honest, reliable and a fast operatorAll done my email or text message Thanks, steve.

garyroseman

Oct 1, 2016

My salesman Dan Murray did an excellent job of selling me my new Avalon Hybrid. I was unknowable of all of the advantages of a hybrid, but Dan convinced me to try it and I was impressed. Then after some tough negotiations, Dan persevered and we were able to make a deal, and even after the sale continued to go to bat for me on minor discrepancies. Spencer in delivery was knowable and very nice going over all of the features of the new vehicle and offered to help with any questions at a later time if needed.I have been a Toyota of Des Moines customer for about 30 years. I take my cars there to be serviced and they have always taken good care of me. My current service advisor is Cass Cupp, but also had the pleasure of working with Mike Lebeda, most recently.

S & M From Pleasant Hill

Oct 1, 2016

Our salesman JR was great--excellent really! No pressure to purchase from him at all. He only wanted to meet our needs and is a great listener. We'll. Be back when it's time for another new car.

ColvinHeather1925

Oct 1, 2016

I came into Toyota looking for a truck that was going to be a comfortable ride. I have a bad back and live with constant chronic pain and doing cause me to have extreme pain to were I don't look forward getting into my car and driving. . I was needing to (not wanting to) trade my black Challenger rt hemi 6 speed on the floor in because I can no longer handle the clutch. Dustin Moran came out and was amazing at helping me find the right fit for me. Not really wanting to part with my hot rod , Dustin found the Tacoma Sport and knew that I would fall in love with it and he was RIGHT! The ride is so comfortable and driving no longer causes me extreme pain. I'm very happy and excited to now be part of the Toyota family and I only have Dustin Moran to thank for this! So thank you so much Dustin for being so kind and knowledgeable and knowing just the right truck I was going to need!

KC

Sep 30, 2016

It was my first time buying a car and Charlie was very patient throughout the whole process of making sure I got the right car with the features I wanted. I was impressed with the selection of cars at Toyota of Des Moines and am happy with my new car.

Liz Paul

Sep 29, 2016

My husband and I came to Toyota of Des Moines looking for a used car. Heather Arbuckle helped us. She was attentive. Would definitely return for our next new car!

Tractormangreen

Sep 28, 2016

Bob helped pick out the perfect car for us. The whole staff is very friendly and easy to work with. We also bought a Toyota 6 months ago and Bob was so easy to work with we contacted him again.

Felicia

Sep 28, 2016

All the staff go above and beyond to make sure you are getting what you want. They have been so helpful since I totaled my car. They even helped me start my claim or my gap insurance. I'm so thankful to them for selling me such a good car and talking me in to gap coverage. It saved my life both physically and financially. I wouldn't buy a car anywhere else. Ever. Big thanks to Bob and Dallas! You're the best!!!!

Samcamry17

Sep 27, 2016

Scott got us in and out in hardly no time at all and we took his suggestion of the Camry over the corrolla. It definitely is a much smoother ride.

anonymous

Sep 25, 2016

Came in an emergency. Dan took care of me. So did Chad. Incredibly easy process to get an old car gone and a new perfect solution in my hands.

travelingsalesman

Sep 24, 2016

JR and the Toyota of DSM staff were a pleasure to work with. They truly made it easy to purchase a certified Toyota. I got the car I wanted at a fair price. I highly recommend this dealership.

Megan1205

Sep 23, 2016

I have bought my last two vehicles with Toyota. A year ago I bought my Camry from Todd Petrowsky, I didn't want another car payment but had no choice since mine basically broke down. Todd was SO GREAT to work with. Made sure I got to the payment budget I needed to be in, I was shocked when he showed me a 2016 with 200miles and said we can get you in this, and would be a safe reliable car, THEN added a car start for me because I have a 3year old. Seemed like he actually cared about mine and my child's safety. All in All... he was FANTASTIC to work with and I HIGHLY recommend him to anyone looking to purchase a new vehicle. AWESOME GUY, Thanks Todd!!

the4leaf1der

Sep 23, 2016

Toyota of Des Moines had a great selection of cars to select from. We found the staff professional and courteous in help us make our decision.

Joseph Barnes

Sep 21, 2016

Safe and dependable used vehicles. Friendly and no pressure sales staff. Good selection of new and used vehicles. We were looking for a used minivan and they had the best selection that I could find.

ccameron

Sep 20, 2016

Inquired about, purchased and took home a used van meeting all our expectations within a few days. Derrick was great to work with and had an excellent attitude.

Roger Ceilley

Sep 18, 2016

love our new Highlander.Service was excellent from the internet, the salesperson and the presentation of the vehicle on the day we picked it up.

Leigh46

Sep 17, 2016

My salesperson, Austin Kavier, was a very enthusiastic person who was very eager to please. He was most helpful. JD the man who explained my be scar was very helpful, although I am well aware my car is smarter than I am at this point! Lots to figure out.

meekjelleen

Sep 17, 2016

Very happy with our experience. Our sale person was very knowledgeable and worked hard for us to get the deal we could afford. She was EXCELLENT! You had lots of RAV 4's to choose from and had exactly what I wanted. So thrilled, my first brand new vehicle in 32 years!

Highlander

Sep 15, 2016

Brenna Bjorland was awesome to work with! She was very helpful in answering all of our questions. We will call her again in the future & we will definitely recommend her to our family & friends!

Tom and Toni Dutcher

Sep 15, 2016

Toyota of Desmoines made the buying experience very fun and easy.I would highly recommend buying from them. Steve Hennigan was fantastic to work with. He is very knowledgeable in all the features on our new Toyota 4 Runner. We will be back to purchase in the future. Thank you Steve and Toyota of DesMoines.

tade22

Sep 15, 2016

Heather Arbuckle made my first car leasing experience very memorable. she is so professional. Great costumer care. Shes is very friendly and helpful. I recommend her and the dealer to everyone. Thank you Heather!

Lisardolan8

Sep 13, 2016

Thank you for your help! I appreciate how quickly you responded to any questions we had. We were able to meet with Scott right away as he was flexible with our schedules

Jon123

Sep 13, 2016

Wayne was excellent to work with and he really went over and above to help me find the truck I wanted. He was friendly and very professional.

Cheritie

Sep 13, 2016

Thanks to Wayne Barnett and Dallas our experience was an A+ rating! No stress, sign, and drive! This is my third Toyota!! Life time customer!

tashav

Sep 12, 2016

Todd Petrowsky was so awesome, knowledgable and made this brand new rav4 purchase so easy for me! I have been to numerous other dealerships and they all clearly didn't care about what i wanted and needed, but just wanted to make a sale. This was not the case with Toyota of DM. I am so in love with my vehicle and know I made the right choice. Thank you so much!Natasha V.

sue

Sep 11, 2016

A mix up on numbers made us an extra delay. 2 exact cars and they brought up the wrong one. Computer error or human error?

Happy Customer

Sep 9, 2016

Dustin was the first to greet me and worked hard to make my experience a great one as well as Ryan the business manager to get me into a vehicle.

Lady in Red

Sep 9, 2016

Best experience I've had, either buying or leasing. Everything was explained clearly and upfront...no hidden surprises. All the staff was amazing, from the salesman to the financial adviser to the technician who put me in the car. I told Charlie Colosimo the price I wanted to pay and he brought it in under that figure. The environment was pleasant and private. I will definitely return.

Satisfied Customer

Sep 9, 2016

JR (Jeremiah Hickenbottom) was the first person to greet me at the door of the dealership. He made me feel comfortable from the start. He listened to me, he answered all my questions, and then he found for me exactly what I wanted in a car. He made the process of buying a car so easy and I didn't feel like I was pressured to buy. I couldn't be happier with my purchase and how I was treated by JR and everyone. Thank you JR!

jennifercas8

Sep 8, 2016

Got a brand new 2016 Toyota Corolla for a fabulously great deal this last weekend! Thanks for all your extensive knowledge and tremendous help Scott!

Farm girl

Sep 8, 2016

I appreciate Jason Boyles' honesty and enthusiasm. He communicated a willingness to meet my needs, not a desire to simply sell a vehicle. This is the 4th Toyota I have purchased from this dealership and I would not hesitate to return when I purchase my 5th.

Crase

Sep 8, 2016

Seemless and easy! Brenna was professional and wonderful to work with. She was never pushy. When I consider on buying another call I will for sure reach out to her!

Yotaguy7

Sep 8, 2016

Have had several issues including my vehicle being hit in the shop while in for service. I emailed, called and left messages for Travis (service manager) no response to any of my attempts to contact him. I typically request a tech that is meticulous in their work to avoid past issues. I found it very disrespetful for the amount of money ive spent at Toyota of Dm as well as the Gabus group as a whole.

evansjohn04

Sep 8, 2016

this is the second vehicle i have purchase from dm toyota in the past 4 years and i have no desire to purchase my vehicles from anyone else. they are my go to dealership.

DancesWithHorses

Sep 8, 2016

Never before have I had such a non-stressful & easy purchase of a car. Working with Shane was pure delight. Thorough & thoughtful was he, from my first test drive of a RAV4 to driving out of the dealership, new car in hand. You & the RAV4 had me at hello. Many thanks!!

Loudrobert

Sep 7, 2016

I bought the rav4 and in doing so everything about the vehicle was explained to me I had an overall great experience and I got something that will last me years to come. Thanks again.

Pella Joe

Sep 6, 2016

After being disenfranchised by other dealerships and past experiences it was a blessing to find such friendly and helpful staff. I came in not planning to buy a new vehicle, but after working with Derrick he was able to help me find the right fit for me that I didn't even know I was in my price range. Many salesmen I had previously dealt with are pushing to get you to leave with the first vehicle you look at, not so with Derrick and Toyota of Des Moines. It was the most pleasant time I have spent car shopping and after test driving several vehicles I was able to find the right one for me and have been extremely happy with my purchase. While I am not planning to go car shopping again anytime soon, I will definitely have this dealership at the top of my list for my next purchase.

Bd007

Sep 6, 2016

They work hard to give you a great experience would recommend in future. Grear place to get a car. And went the extra mile to do so.

Timothy Plum

Sep 6, 2016

We had excellent service. Very happy how well Shane helped us in finding exactly what we needed. We are very happy with the purchase we made.

Lori Clayton

Sep 4, 2016

Heather Arbuckle in sales, Chad and Ryan in Financing and Spencer in Deliver, we're the best people to deal with, exceeded are expectations and cared for us instead of just the sale!! We will return, and send family and friends to them in the future, so pleased!!

Granny Tena

Sep 4, 2016

From the moment we were greeted we were treated as guests not victims of a car sale. Our greeter asked questions about our visit to properly assist us in our search for a car. He took us all over the lot because we had an extensive list. I had driven our current vehicle for twelve or so years. So even the used vehicles were extremely different with huge updates. Joshua our sales person was not pushy or insulting. We truly felt he was looking out for our best interest and giving us the best car possible for what we wanted to pay. After a brief period of questions regarding financing we were ready to be on our way to consider our choices. We were able to leave the dealership with his card in hand without an insistence that we be interviewed by a closer that had happened at another dealership the day before that totally turned us off. I wouldn't even have gone looking again and driven my vehicle till it fell apart before enduring the catastrophe from the day before. Upon my partners encouragement we traveled to the dealer and I found I was unable to leave without the used car I had test driven. Reviewing the cars again that RAV4 stood out. That was my first drive in a Toyota. It was a superior vehicle. Although it was a 2013 it looked and drove like a fresh out of the showroom car. It has heated leather seats, backup camera with blind spot mirrors, fold down rear seats, great sounding sound system that Bluetoothed to my phone for hands free driving. At the point I made the offer I didn't realize the push button lift gate option it had also. My seat could be conformed to perfectly make my drive effortless, and remembered me as driver 1. I wouldn't have changed anything about the car. You see I could buy this car with all the features I was looking for at a price I could afford and be happy with. All the safety checks had been made for me even new tires on the car. I would have had to forget the heated leather seats in buying new. This car was a true bargain.So yes I recommend this dealership. I am not afraid of being attached and held hostage. Best car buying experience ever. Go see Joshua Harris at Toyota of Des Moines.

Colann517

Sep 4, 2016

It was such an easy experience. Everyone was very friendly. I had looked at a used vehicle at another dealership and decided to come to Toyota Des Moines to see the selection It was nice to test drive the truck.

Toy123always

Sep 2, 2016

Scott was extremely knowledgeable and helpful, he made the process quick & painless. There was never any question that we would buy another Toyota, our experience with Toyota service and the overall reliability of the car is exceptional.

John1998

Sep 2, 2016

Good people, knowledgeable, and we worked a deal that I was very happy with and got the vehicle I was looking for in the right color and options.

LoveMyRav4

Sep 1, 2016

I worked with Heather Arbuckle and she is amazing! She made me feel relaxed while car shopping and we had fun. She was very knowledgeable about the Rav4. She answered all of my questions and I was able to reach her easily through text or email.

Love a Camry

Sep 1, 2016

I moved to this area 18 months ago and change is always hard even when good. I had a great experience at Toyota Des Moines and Charlie was very patient with me. He went out of his way to accommodate me. thank you.

New Toyota Guy

Aug 31, 2016

I was happy with all the help a received when I came into the dealership. I had not bought a new car in along time. Shane was very informative on the two vehicles I asked about which helped me choose what I wanted. It was smooth easy and everybody from the lady showing me the workings on the car to the money man was quite nice. Thanks.

Wilder1

Aug 30, 2016

My sales associate did a great job of making my experience quick and easy. I feel I got a good deal. He was reasonable with all my requests.

DJG

Aug 30, 2016

We were looking for a very good used vehicle and were sent to Brenna Bjorland at Toyota of Des Moines to look for one. We found a Buick and we're very pleased with the looks and performance of the car. We purchased it the following day. There were a few issues that I addressed with your representative Brenna that Toyota of Des Moines were very receptive to and to having them repaired. I was overwhelmed with such courteous and complete representation of Toyota. I Obviously would recommend this dealership to all our family and friends. I also will have them contact Brenna for the courtesy and follow up she provided . Sincerely Dan J Goering

Angie Jones

Aug 30, 2016

Car shopping can be overwhelming. It was smooth and easy from the minute we walked on the lot to the end when we drove off with our new car. Everyone we dealt with was kind and committed to our needs as a buyer. It was great experience! This is where we will come for our vehicle needs from now on! No reason to go elsewhere!

kanika

Aug 30, 2016

I'm an international student and this was my first experience, and first car in the USA. Derrick was very patient and prompt with my numerous queries. He and Dallas helped me to out regarding the financing part, which I was not sure about as I had very short length of credit history. Derrick is very friendly and made the car leasing experience very comfortable. The entire experience was great and effortless and I am loving my new corolla !!!

C Mac

Aug 29, 2016

The post sale customer service is lacking. I had to follow up on the 'we owes' twice before a date was set for service. The 'free car washes' have yet to happen. The vehicle is wonderful but the customer service needs improvement.

Tacoma206

Aug 28, 2016

Josh was great to deal with. I'm not the easiest guy to deal with and Josh hung right in there. Our Tacoma was delivered clean and Spencer went over all the options with us. We love our new Tacoma!I would recommend Josh in the future.

k1ngivan

Aug 27, 2016

Thank you Toyota of Des Moines..Great people all around. They went above and beyond for us and help us throughout the process. I recommend.

My Toyota

Aug 26, 2016

I was impressed with the number of options available for purchase. My salesperson was honest, genuine and very professional. I really appreciated no haggling back and forth on options and price. I feel that by making initial contact through the Internet and describing what I wanted and needed, the buying process went so much more smoothly.Finance was easy and efficient. And pick up of my purchase was easy.

Joel Jernstad

Aug 26, 2016

This was our first car purchase fro Toyota of DM. We were considering a 2016 Camry, but after listening to our needs Scott Tell recommended a certified used Camry with 457 miles. It was a better fit for us and a great deal. Scott helped us find the car we needed, was knowledgeable about your products, and didn't pressure is to purchase a vehicle that we weren't in love with. He made a quick sale the right way, by matching our needs with a great car quickly and answering all of our questions. We will be recommending Scott and Toyota of DM to our friends and family.

Blues DM

Aug 26, 2016

Very knowledgable, friendly, and responsive to my questions and phone calls. Flexible in working out a time to complete the paperwork and pick up the car. Enjoyed workin with both Nob Staley and Brandon Brown.

Sleverett

Aug 25, 2016

Purchased a 2016 Corolla Plus MT from Bob Staley. Financing and delivery were excellent. Very happy with the vehicle and would certainly shop there in the future.

farmguy

Aug 25, 2016

Friendly, complete, thorough and competent service and experience in working with Ken and Brad. This is our second time in working with Ken in purchasing a Toyota---first a Prius in 2011 and now a RAV4 in 2016.

ecoleman

Aug 25, 2016

Our purchase of the Rav4 With Charlie couldn't have goon smoother. Great experience through the entire process (test drive, financing, orientation) . It was a very positive experience.

cattoy

Aug 25, 2016

Ken Bright, the salesperson, is an exceptional individual who is friendly and can look you in the eye. He was honest with us about what was needed and what was not. Most of all, he practically bent over backward to help me find the car I wanted. The final price was reasonable and what I was quoted originally. When I simply had a vision of the car, he found the actual car for me. The entire process was nearly seamless even with pouring rain when I took it home! Brennan was so helpful on explaining the techie stuff and the features. I highly recommend this dealership as well as every person we had contact with in a second. Thanks to them for all their efforts!

Windstone857

Aug 25, 2016

Scott made trading in my old vehicle an easy operation. He guided me through the process with patience and expertise. He made sure I was satisfied with new car and made sure I knew the he and his team was there to help in the future if I should need them.

callenj46

Aug 24, 2016

We have purchased our last pre-owned vehicles from Toyota and have had a great experience. They still gave me a fair deal on my trade in even after it wouldn't start

Conman956

Aug 24, 2016

I'm only 19, and I found this car online. I had a lovely sales lady, named Makayla. She actually made me aware that this car was discounted, and was very friendly and informative! I love my new car, and Makayla's service was excellent! Thank you Makayla for the car!

nzxt81

Aug 24, 2016

I only intended to look at vehicles, but I actually ended up buying one. It was just too good to be true. From beginning to end, I was impressed with the knowledgeable, friendly, and efficient process. Todd was extremely easy and friendly to work with, and JD knows how to tell me what I need to know without overloading me with too much all at once. Even the financial transaction (I believe his name was Ryan McClanahan) was unbelievably quick and reasonable. I love my new Toyota and look forward to the same experience when I get my vehicle serviced.

Mvanegas

Aug 24, 2016

I went to 10 other dealers after I went to Toyota, ended up going back after 2 days because I couldn't find a better deal and service!

KimD

Aug 23, 2016

We had a great experience from start to finish at Toyota of Des Moines. Our sales rep, Wayne Barnett, came in on his day off to help finalize the deal because that is what worked for us. The sales manager and finance rep were also very friendly, helpful and professional. JD in the "meet your new car" area was very helpful, patient and thorough. We have been a Toyota family for years and this experience will likely keep us that way. Thanks to everyone at Toyota of DM for helping us with our new Rav 4 - we love it!

a306269

Aug 23, 2016

I would recommend Shane Siegle to anyone who is looking into purchasing a car from Toyota of Des Moines. He is very friendly and easy going. I didn't feel pressure into making a purchase right away. He is very knowledgeable and personable. This is my first time buying a brand new car and I couldn't be happier with the car and the customer service. Dallas (Business Manger) was amazing as well. He wasn't pushy at all when it comes to the service plans and filling out the paperwork. Also the gentleman that helped me with the interior training was amazing as well.

Dean

Aug 23, 2016

Several to choose from and friendly personal service. We were greeted like old friends when we arrived. Bob asked what we were looking for and offered suggestions of cars to test drive. The entire process went smoothly and quickly. A great overall car buying experience.

Eugene Hibbs

Aug 23, 2016

Faraz was knowledgeable, friendly and did a great job answering my questions and helping me find a vehicle.The young man who explained how the 4 Runner's options worked was really fantastic. Overall your employees were utterly awesome. I'd highly recommend your business to my friends and family. Thanks!

PATRICIA

Aug 22, 2016

KEN BRIGHT KNOWS HIS STUFF! HE MADE THE BUYING PROCESS EASY. Ian walked me through the dash board and other tech features that are new to me. And I can go back if I have more questions--like setting up the phone links! Bruce Long handled the financing paper. We were in and out pretty quickly! Great service all round. Thank you!I had my last Corolla for 16 years and expect this one will be just as great!

B Tapp

Aug 22, 2016

My experience working with Toyota of DM was great! Had a budget and was able to stick to it. No crazy upselling was involved. When another customer looked at the car I was interested in, Rob called me and told me that someone else was interested in it. I thought it was great customer service that he let me know there was someone else interested and so I was able to arrange my schedule so that I could get the car that day and didn't let the car get bought before I could get to the dealership. I really appreciated the gesture. So far my new car is working out great!

Jess762005

Aug 21, 2016

Jason was our sales guy! I loved his genuine character. He is was kind and gave us ease leasing our vehicles. I wish all sales guys where as kind as Jason. Wishing car buying wasn't a haggle thing. No one likes to feel the other guy got a better deal. Company or customer.

Dawn VanDyne

Aug 20, 2016

Excellent service steve worked really hard to get me a newer car, customer satisfaction, I love my 2012 chey Malibu thank you steve very much

Chan

Aug 20, 2016

We were in the market to replace our SUV with a minivan and visited the local Toyota dealer and ran into Roland Pappoe. He was very friendly and willing to let us test drive the vehicle we wanted with no hassle. He was knowledgable and always available when we had questions. I would definitely recommend Toyota of Des Moines and Roland to any friends or family that were in the market for a new vehicle.

VGH2005

Aug 19, 2016

Scott was wonderful to work with through the entire process. He listened to my concerns and answered my questions promptly. I would recommend working with Scott and this dealership to anyone looking to buy a new or used car. Thank you!!

Ondrea Dory

Aug 18, 2016

This was by far the most hassle free car buying experience ever! It was less time and less run around than most places.thank you.

Gaylon Harrison

Aug 17, 2016

Shane was very professional and courteous during the sale. Would recommend him and the Toyota Dealer to anyone. Excellent experience buying a new car. Thakn you

nellie84

Aug 16, 2016

Derrick Luttrell, a true sales professional, listened, cared, smiled, and earned our respect. Derrick understood the features of the Highlander and made the transaction a positive memorable experience.

Mona0960

Aug 16, 2016

Jason helped us because Bob Link was not there on Friday when we came to look. Jason is new but did an excellent job. We have worked with Bob Link several times and he is wonderful! He was there Saturday when we picked our new car up. We love our new Toyota!!

Stone50332

Aug 16, 2016

Dustin was truly amazing. Yes I will be making referrals. Very happy with my choice. I will never use another dealership, Dallas worked so hard for me and I've sed it earlier Dustin was a wonderful in helping me understand the car I chose.Thanks for a wonderful experience

Dar6789

Aug 16, 2016

Worked with Derrick Luttrell. Told Derrick what features we were looking for in a new car. Test drove a Camry XLE on Saturday. Was not exactly what we were looking for.Derrick contacted us on Monday and said he had found our car.Buying the car was painless and exactly what we were looking for.

Colin Studer

Aug 16, 2016

Derrick had his eye out for Toyota Venzas for me for a little while and he found the perfect one! This was the easiest car buying experience I have ever had. JD was so thorough in showing all of the features this Limited Venza had!

Syl

Aug 15, 2016

Had a great experience at Toyota of Des Moines, starting with an Internet chat. Thanks Steve for your patience. Happy with my purchase! Everyone was great!

Tessa M

Aug 15, 2016

I leased a Scion iA from Mike Jobe. He showed me the car months before deciding to lease, and was ready to pick up where we left off when I was finally ready. He was informative and helpful without being pushy - made the process 100% stress and pressure free! 10/10 would recommend.

Love Sienna Minivan

Aug 14, 2016

I knew I wanted another Sienna minivan after 10 years with my last one. My sales specialist Dan Murray was very good at accessing my needs and recommending the trim level that would work best for me. Dan is very knowledgeable, easy to communicate with and provides great customer service. I highly recommend Dan and the Toyota of Des Moines dealership.

Donna

Aug 13, 2016

I contacted my sales specialist (Shane Siegel) prior my visit based on my previous purchase 'in '09 knowing I would get great personalized service again and I did. I highly recommend Shane and this dealership.

Love Toyota

Aug 12, 2016

We knew what we wanted and Ken Bright was a great help. So thank you. We are happy that we now driving a Rav 4. We traded a great Prius because we now live in the country and wanted all wheel drive.

Matrket69

Aug 12, 2016

I first talked to my sales rep a few months prior to purchase. I had a laundry list of questions that the internet did not have the answers I wanted. Dustin didn't have the answers off hand, but was able to secure the correct information within a few days. When I was finally ready to buy my vehicle, I shot an email of my exact desires and asked what would be my "out the door" price and the breakdown of the numbers. With complete transparency, they laid out everything for me. With a little negotiation, we were able to come up with a better price than what truecar was looking to give me. Having completed almost all the paperwork prior to going to the dealership, I was in and out in no time for the purchase. Then, I had a guy show me all the minute details of the technology of the truck. That part took way longer than the paperwork, but I know how to use it now. Probably the best part of it was having someone show me how to use it.

LaCrosse laCrosse

Aug 11, 2016

Brenna treated my wife and I very well. She was patient and understanding. Brenna had our interest in mind as she helped us select our car. Thanks Brenna

Scott Belger

Aug 11, 2016

Scott Hampe is the best salesman I have ever worked with. Scott is very detail oriented and see's to it that his customers walk away with what they want at a fair price!

Ciarastanley

Aug 11, 2016

I purchased my very first Toyota and I have to say I was expecting to be stressed, to not get what I wanted and to be talked down to or made to feel my sale wasn't as important due to other dealerships I have dealt with. I was very pleased when it was the total opposite! Steve was the sales man I worked with. He was very knowledgeable about the Prius. He gave me all the information I needed and wanted and was very professional. Dallas was the finance manager that I worked with this was the part I was dreading due to past experience, again it was the total opposite. Dallas was very friendly and worked hard to get me in the vehicle I wanted. I will definitely be returning and will be recommending all my friends. Thank you so much

lwheeler

Aug 10, 2016

From my first phone call to my last visit my salesman Steve Henigan and Chad in financing made my experience exceptional! I had visited six other dealerships and was disappointed with the "feel" of them and how they do business. Steve really made an effort at getting me find the right vehicle for me and Chad helped me with finding a comfortable price. I just can't says enough great things about them and my experience.

cedarweed

Aug 9, 2016

We had a great day getting our new Sienna. Everyone was willing to cooperate with us and answer all our questions. Good job by all.

Arnisa

Aug 9, 2016

Excellent customer service. Employees are respectful and willing to listen needs and requirements to meet customer goals and ultimately Toyota goals . I would recommend a dealership to all my friends and family.

Howard

Aug 9, 2016

This dealer gives me every I need to keep coming back over and over. The staff is all friendly no matter what you are doing at dealership.

dcsteilens

Aug 8, 2016

Shane has helped me with the lease of two RAV4s and each time he has listened to me and never discounted anything I said or pushed me in a direction I did not want to go. He wasn't just put to sell me a car, he was out to sell me the right car that I wanted. And was very helpfull in making decisions even when it meant not getting the more expensive option.

Er24332

Aug 6, 2016

Deal was a great teamwork I have every seen, they work really hard, and when the first car didn't work they put me in newer version. And that was good thanks ( Heather) !!! Thanks Toyota!

KimmyCat1

Aug 6, 2016

Our sales person David Lovan was extremely professional. He listened to me regarding what I was looking for and what I wanted to spend. He sent me info on both used and new that met what I asked for. His knowledge was second to none and I did a lot of shopping of all makes. He could compare Toyota products to other make/modes quickly and accurately. Lastly, he was not pushy. He let me take my time, checking on me periodically. Dallas Buck did the paperwork. He did a great job of explaining the lease detail, which was important to me because I had not leased before. He completed the paper work quickly, explaining the process throughly. Well done.After purchasing, Brandon Brown showed me all the functionality of my new vehicle. He was also very professional, knowledgable and kind. Overall, a great experience. Something I never thought I'd say about vehicle shopping. I will be back!!Kim Sampson

Truckdriver

Aug 6, 2016

Is the fast service we get and the immediate answers to our questions. Everybody has a positive attitude and are willing to help the customer. But best of all is having no pressure put on us to buy a vehicle

jimlloyd

Aug 5, 2016

Got into a Scion IA and I'm very pleased with it. Great car and great gas mileage It's good looking in Sapphire (blue).

Corolla owner

Aug 5, 2016

This is my 3rd lease. The service is excellent and friendly. Over the years I have not had one bad experience, every one is will trained.

SurprisedCustomer

Aug 4, 2016

Rob Hutt is not your typical 'car salesman'. He quickly came with us for a relaxed test drive, calmed our warranty related worries, sped up our 'negotiations' with the finance manager (that was amazing!), got our papers faxed to the bank promptly and made himself easily available on the phone to deal with our needs. After the paperwork was finished with the sales manager the same evening, he personally saw to it that we drove off happily with our 'new' car even if he had a family function to attend in a short while. I will confidently recommend Rob to anyone who wants an pleasant, efficient, no-nonsense car buying experience.

Camry owner

Aug 3, 2016

First class dealership. Scott Hampe was wonderful. Extremely knowledgable and made the whole experience very positive and comfortable. At no time did I feel pressured or hurried.

HighlanderFun

Aug 2, 2016

Faraz was friendly, honest and helpful. He did a great job answering our questions. Found what we were looking for. All staff were wonderful and efficient.

New blue car owner

Aug 2, 2016

I appreciated him taking time and listening to me - never pushy. He gave me my options and the pros and cons of eachHe followed up with me So easy to work with!Excellent customer service - service with a smile

Clarencew

Aug 2, 2016

I wanted something with evough room and to get around in all weather. And good gas mileage that I could afford. The RAV 4 works for me . Steve Henigan helped me threw the whole process .

Jordan Esbrook

Aug 2, 2016

Everyone at Toyota of Des Moines was very helpful. I told the salesperson, Shane Siegel, exactly what I wanted: a used Toyota van, between $10 and $15K, with less than 100,000 miles. I also didn't want to spend a ton of time car shopping. I got exactly what a wanted with a minimum of fuss. Thanks Toyota!

Edward Reese

Aug 1, 2016

Steve was very nice to deal with. He was easy to talk to, was not pushy, and listened to what we wanted.He explained everything quite nicely. We had traded with Steve several years and for our first Toyota van and would recommend him to others.

Arul molian

Aug 1, 2016

Excellent communication. No pressure. Comfortable to work with. Fast response. Pleasure to listen. Seems to work 24/7. Enthusiastic in getting the business. Warm reception. Answer all our questions.

Raymo5940

Jul 31, 2016

If you are looking to purchase a Toyota look up David Lovan. He is very personable, likeable, and knowledgeable of the product he is selling. When you walk in the front door you receive a friendly greeting and are made to feel at ease. Great experience.

Kev

Jul 31, 2016

Scoot was very helpful and nice too me about the options I had with the car I was geeting thanks. It was a good experience.

S&J Miller

Jul 29, 2016

If you are in the market to purchase a vehicle seek out Bob Staley! He is a wonderful, honest, personable salesman!! Ryan helped to make the financing process a breeze and Brandon was super helpful with explaining all the bells and whistles with the technology on our new vehicle. WONDERFUL team that made our experience fabulous!

rub doctor

Jul 29, 2016

Outstanding experience in the purchase. Bob Staley was awesome to work with. I will purchase again from this dealership. Everyone was helpful and kind and willing to go the extra mile to help me.

Richard and Kathy

Jul 28, 2016

This dealership did everything that they promised to do. They have a great facility and staff. The staff that we worked with were very knowledgeable and efficient.

Cassy192

Jul 28, 2016

Went to test drive a car, not intending to buy that day. Approached by a nice young man who helped us and answered all of our questions. So happy with my new car and would recommend our sales agent Roland! Great customer service and made the purchase experience very easy!

Jeremy

Jul 27, 2016

Very pleased that I bought from Toyota of Des Moines. I originally tried buying from a competitors dealership and got the run around. I contacted Heather Arbuckle and purchased a vehicle within a couple of days with no hassle.

Happy Mom

Jul 27, 2016

This was our second purchase at Toyota of Des Moines and we have been very please with the level of customer service we have received. We will definitely shop there again.

Cherell Hayes

Jul 27, 2016

When my car search started about 1 year ago, I was having a hard time with finding the right dealer, the right car all for the right price; every where I went something always felt "off". I was sure when I first saw my now "new car" on the Toyota of Des Moines website that the outcome would be the same. I was proven wrong immediately! Daniel Murray was a joy to work with, he was able to quiet and concerns I may have had with efficiency! Dan went above and beyond to assure that I was happy with my purchase. I can most assuredly say that I will continue to do business at Toyota of Des Moines and refer any potential customers. Thank you Dan and representatives of Toyota of Des Moines!!

father2swim

Jul 27, 2016

I couldn't have had a better sales experience. Faraz was patient and answered all of our questions. Gave us time to mull things over. Took many phone calls and negotiated for the best deal. The business side (Ryan) went well and smooth...no pressure for extras. Felt good about what On the day of the pickup, after all was signed and done. We were rushed. The information was overwhelming. The walk through went fast and did not take time to answer our questions. We actually learned as much from Faraz on the sales experience and were really hoping to conclude our experience with him.

rella63

Jul 27, 2016

Toyota of Des Moines - very professional on all levels!Rob was awesome! Thank you Mr. GabusSo pleased with the whole buying experience!LOVE MY TACOMA!!!

Dale56

Jul 27, 2016

The buying experience was smooth and effortless on my part. Todd assessed my needs and provided good insights to help me make my final buying decision. Knowledgeable professional and friendly.

Forge Mfg Solutions

Jul 27, 2016

I recently purchased a Toyota Tundra from Josh Harris and could not be more pleased with the salesman and sales and delivery process Very efficient and enjoyable dealer experience

Nitro7982

Jul 26, 2016

Very patient with me. He put my name on 2 Rav 4 so I could see the colors in person and pick the one I wanted!

KKHinchliff

Jul 26, 2016

Everyone was pleasant and helpful and made our experience quite enjoyable! Everybody we worked with made sure we understood everything fully and that we were 200% satisfied.

Jackiep27

Jul 26, 2016

Steve Henigan gave great customer service, answered all of my questions, and helped me find the perfect vehicle. I had always purchased used cars and was so glad to have Toyota help me find a new SUV that I love and can afford by leasing. This was the perfect fit for me.

Patricia McDaniel

Jul 26, 2016

Made the buying experience very pleasant and easy. Brenna was very knowledgeable about the vehicle. She also made the trade of our old vehicles easy and feel we received a good deal.

Dan123

Jul 23, 2016

I have known Scott Hampe for several years and know I can trust him to be fair and honest. I have now bought several vehicles from him , and will continue to do so in the future!

Chandrakanta Mohanty

Jul 21, 2016

It was very nice doing business with Toyota of Des Moines. It was a super quick process, within no time I see my car is ready for to deliver.First call from Mike to introduce me to go for a Toyota Camry(with all details which suites my requirement and budget) and then Heather, followed up and answered all my question well within the time and I am convinced that I am in good hands. Surely recommend to my family and friends looking for a Toyota.

Suz

Jul 20, 2016

It was a pleasure to work with Heather and David for my first time buys a vehicle by myself. I love it still....thank you

Sienna Family

Jul 20, 2016

Went in looking for our next lease and in one afternoon left with the vehicle we wanted at the price we could afford. Very helpful and had a nice selection on the lot.

Jimp

Jul 19, 2016

Everyone at the dealership is very friendly from the front desk to the service center. Would highly recommend to anyone. Shane made our return buying experience a pleasure.

Chelsie Hawk

Jul 19, 2016

Best experience, staff was very polite, and helped me find my new car without hassle. Listened to what i wanted in a car. Paper work was fast and no hassle.

David

Jul 19, 2016

We were looking for a good used car. Austin went above and beyond to find what we were looking for and we are very pleased with our purchase.

JMY34

Jul 19, 2016

I needed a new vehicle as mine was quickly falling apart. I had an idea of what I wanted but couldn't find anything that was in my price range. Steve Henigan took the time to sit down with me and go over all of my options, and helped me find a corolla that was just too good of a deal to pass up. This was my first time buying/leasing a new vehicle and he helped me to understand all of the options available whether I decided to finance or lease. I ended up leasing for the time being, but I love that I have the option to purchase at a guaranteed price when the lease is up. Plus, by getting into the vehicle I did with the payments I have, I should be able to better save for the next purchase I look to make! Overall I was very pleased with my experience both with the dealership and Steve, and would fully recommend this dealership to any of my friends and family!!

jan111

Jul 18, 2016

We continue to lease our cars from this dealership although other dealers are closer to where we live and appreciate the service we receive from Toyota.

Carri810

Jul 18, 2016

I was treated with a friendly smile everyone was courteous and helpful. Heather was an exceptional sales representative and took her time in showing all if the cars and we drove more than one.

Cuz9731

Jul 17, 2016

I gave 5 stars because the whole car buying process was easy and pain free! I walked in and found the vehicle that I liked, test drive it and fell in love! They went the extra mile to do everything in their power to help me get into the vehicle that I had my heart set on! They were extremely friendly and easy to work with! It will be the place I buy my next vehicle!!

claribelv

Jul 16, 2016

Everyone was so helpful and friendly. They really showed interest in me as a consumer and as a customer. I felt like Austin was a really great salesman. He was personable, truthful and easy to reach. Toyota DSM made purchasing a new car really easy for me.

Scubafan

Jul 15, 2016

All my questions were answered. I enjoyed the test drive, the bright well organized dealership and the extra mile the staff went to get me exactly what I wanted.

marius37

Jul 14, 2016

It was my the first experience withToyota of Des Moines. I bought the new car RAV4 because RAV4 is nice car and Toyota proposed me Special Financing (APR equal 0% during five years).

Raving4RAV4

Jul 13, 2016

Had a very pleasant experience purchasing my new RAV 4. Ken heard when I said what I wanted (and what I wasn't interested in, very important), quickly located a selection of vehicles for me to choose from, pointed out options without being pushy and got the deal done efficiently. Everyone we encountered was friendly and professional. We would highly recommend Ken and your dealership to family and friends. Great job!

ripwaxmaster

Jul 13, 2016

My third Toyota from this dealership . What else needs to be said? I keep going and going and going and going back. Ken Bright is a joy to work with

sheri0259

Jul 11, 2016

I am a well educated and assertive female. I do not like to deal with bad "Sales" behavior. I always shop prepared at some level depending on my goal at hand. And I am 100% informed before I make a purchase. The representatives of Toyota of Des Moines were very knowledgeable and learned not to make generic comments when answering my questions. They maintained professional behavior even when I challenged them. They were patient and not pushy which I do not tolerate. This was my first experience with Toyota and I would recommend you to others without hesitation.

Kristina

Jul 11, 2016

This was my first time buying at Toyota of Des Moines and I had a wonderful experience and will definitely be back in the future. Dustin Moran was my sales consultant and he helped my find the vehicle I wanted in my price range and he made my car buying experience very pleasant. All the staff was very friendly and they made sure I was taken care of. They took the time to go over everything from the testing driving to financing to learning all about my car and how everything worked. I would highly recommend everyone go to Toyota of Des Moines!

chefhavlovic

Jul 11, 2016

It was a pleasure working with Michaela Robinson on my truck purchase. She was knowledgable, attentive but not overly pushy, and made the process rather stress free. I would recommend her to friends and family.

Ankeny customer

Jul 9, 2016

This is 4th Camry we have purchased from Toyota of Des Moines. Scott Hampe is great to do business with. The options on the new Camry SE, exceed our expectations.

rachelle

Jul 8, 2016

We had been recommended Rob from two friends and he did a great job throughout the process. We have nothing negative to say, from the test drive to the buying of the car and the thorough explanation of the features, we are very satisfied!

mdmason

Jul 8, 2016

Very friendly, large selection of vehicles. Was able to try out the different models and see the differences. Prices were straight forward. No hidden fees. Leased for the first time and they made the process so easy. Would buy from them again and plan to recommend them to any of my friends looking to get a new or used car.

Steve Sisler

Jul 8, 2016

The car buying experience we had with Ken Bright was truly outstanding, especially as both parties felt good about the negotiated end result in the purchase of a 2016 Toyota Sienna. The conversations were frank and to the point as that is what Heather and I expressed to Ken at the beginning of the discussion involving pricing. Ken appreciated that Heather and I came prepared, knew the questions we were going to ask and Ken never attempted to apply any type of strong arm tactics in order to make a quick sale. Heather and I have seen that before. With having five (5) children, Heather and I have purchased a few cars over the years. Honestly, after taking the test drive, this had to be the fastest and most complete car buying experience we have ever had. Thanks to Ken Bright, we are very much looking forward to being family members of Toyota!

Jmshirk03

Jul 7, 2016

All of the staff was friendly and efficient and they continued to work on my loan until they got an approval. They went above and beyond all of my expectations!

KenTo

Jul 6, 2016

Nice people. Fair prices. I dealt wit Roland. He was very pleasant to work with. He was prompt, returned phone calls and text and answered all my questions.

Joni Farwell

Jul 6, 2016

I love my new Rav4! Todd Petrowsky was very patient with us as we were trying to make a decision. He knew the car and all it's features and was very good to help us with comparisons between cars.

bderouchey

Jul 6, 2016

Michaela was great in working with us and making us feel no pressure. She helped with our kids since we brought them along throughout the process.

Jimmyjam

Jul 6, 2016

So I've bought 40 cars in my life time. I've bought 7 cars from ROB HUTT. He is always professional, thoughtful and kind! He is the only guy I will buy from! I have sent many family members to him. They all have the same feeling!

KatiaDee

Jul 5, 2016

I am a recent graduate and came in to buy a used car - I thought I couldn't afford anything else. I did my own research online and came in with ideas of which cars I wanted to see. Todd was my consultant, and he not only understood what I needed, but went above and beyond to make sure my first car was my dream car. He is knowledgeable, personable, and provided 6-star service (on the 5-star scale). He got me better financing than I originally had with an outside bank and helped my figure out a payment plan within my budget. I've never purchased a car before, new or used, and expected the process to be a hassle. Todd and the Toyota staff made it a breeze, and I left with my new car the next day. I strongly recommend Toyota in Des Moines and Todd Petrowsky for anyone's next vehicle purchase. They truly care about their customers and make car purchasing actually enjoyable. Thank you so much for your service! I love my car!

katiadeg

Jul 5, 2016

I am a recent graduate and came in to buy a used car - I thought I couldn't afford anything else. I did my own research online and came in with ideas of which cars I wanted to see. Todd was my consultant, and he not only understood what I needed, but went above and beyond to make sure my first car was my dream car. He is knowledgeable, personable, and provided 6-star service (on the 5-star scale). He got me better financing than I originally had with an outside bank and helped my figure out a payment plan within my budget. I've never purchased a car before, new or used, and expected the process to be a hassle. Todd and the Toyota staff made it a breeze, and I left with my new car the next day. I strongly recommend Toyota in Des Moines and Todd Petrowsky for anyone's next vehicle purchase. They truly care about their customers and make car purchasing actually enjoyable. Thank you so much for your service! I love my car!

Compa76

Jul 4, 2016

Bought a new 2016 Tacoma. Love it! Hope to drive it for years to come. Should be a great vehicle for the family and I. Thanks!

frankandsherry

Jul 3, 2016

We are proud owners of a new Highlander Limited Platinum purchased from Toyota of Des Moines. We had two different experiences.Scott Hampe, our salesman of choice, was fantastic. He gave us the easy sell, evaluated our trade-in and brought car after car for us to try. He went above and beyond what he needed to do and stayed with us till the end. We will buy from him again, Guaranteed.However, the business manage named Pete, was poorly organized and kept making errors on our paper work, causing us to be in his office for twice as long as working with Ryan, our usual business guy. The young man who showed us around our car did not put our books in the our car, so now we will have to drive 100 miles to get them. Luckily we are going to get some side molding guards attached soon.A mixed review. Scott is great!!!

Joy-otagirl

Jul 3, 2016

We made our first Toyota purchase in 1996, a Camry. Drove that car for nearly 200,000 miles with just regular maintenance. Passed the car on to my daughter when I purchased the 2003 Camry. Looking forward to many years and miles from our 2016 RAV 4. Thank you, TCUV Sales Consultant Bob Link, for taking such good care of us for the past 13 years!

Happy Car Buyers

Jul 2, 2016

This was our third purchase from Des Moines Toyota. We have never been disappointed. The salesman was great and was easy to work with. We have really been impressed wiyh this dealership.

Williams,jm

Jul 2, 2016

Friendly, courteous, & efficient. Everything went smoothly & in timely manner. I would recommend to family and friends to visit & would recommend Scott Hampe.

Bryan054

Jul 2, 2016

Derrick asked great questions that led me to the car that was right for me. He encouraged me to test drive two cars... the second car was right for me. He was very knowledgeable and able to connect with me on a personal level. When working in a retail setting, connecting and asking the right questions instilled my confidence in him.

Gary & Linda

Jul 1, 2016

We had not bought a car in 16 years. Friends and family kept telling us to go see Toyota of Des Moines. We came in the door uncertain about what car we needed and how we would pay for a car. Ken was open and very knowledgeable about all the information we needed to know. There was no pressure, which we appreciated. Great overall experience. We will recommend Toyota of Des Moines to anyone and would direct them to Ken.

Cade Ingle

Jul 1, 2016

Find Austin Kavalier and have him assist you with your purchase. He is knowledgeable, easy to work with, friendly and does not pressure sell you. Best car buying experience I've ever had!

AnthonyGLee

Jul 1, 2016

I've worked with different sales consultants in the past. Alas they're no longer at Toyota DM.Scott has been around for some time, and I was looking forward to working with him. He made the transaction extremely easy, applied no sales pressure, and more importantly got the payment amount to work for me.My wife and I are both looking forward to working with Scott in the future.Keep up the great work, Toyota DM! Scott is most definitely an asset to your company.Anthony

kroftak

Jun 29, 2016

My wife and I purchased our new RAV4 from Ken and we avoided the old-style, secretive vehicle buying experience. We test drove the vehicle we were interested in, and there was no sales pressure put on us to purchase quickly, just a pleasant tour of the vehicle and it's features. We then utilized the Internet to find the best price on the same vehicle in a 300 mile radius and asked Toyota of Des Moines to beat the price.They did! When we went into the dealership office, Ken worked diligently to get our new RAV4 cleaned up and ready so we didn't have to make a return trip. They also did a nice job going over the extensive technology package on the vehicle. Nice experience with this vehcile purchase!

Well done!

Jun 29, 2016

I would have to say I was surprised at Des Moines Toyota. I went years ago and had a sales rep who tried to sell by intimidation. I therefore, walked off the lot. Tried again, last week,and had a great experience with Michaela robinson.. She was wonderful and I purchased my first Toyota!

Paige Dannenfeldt

Jun 28, 2016

It was my first time buying from Toyota and Rob made the experience easy and painless. He did a great job finding a car that was right for me.

jbhardwaj

Jun 28, 2016

It was first time I bought a car from them and I had great experience overall. Unfortunately, pre owned car that I was interested in was not available by the time I reached dealership, but Heather was instrumental in helping us out to find other options meeting our requirements. She was friendly enough while going over other options and did not sounded hard selling or pushy at any point of time. I appreciate her efforts to help us find a ride.

CJ Brown

Jun 27, 2016

I worked with Steve online primarily. I appreciated his responsiveness and willing to work with me. When I went into the dealership I also got to meet and work with Josh. He was able to show me the vehicle and have my trade-in valued. They both seemed anxious to serve, but not sales pushy.

Julkord

Jun 25, 2016

I just bought my first Toyota ans was very impressed with everyone I dealt with. There was never any pressure and sincere interest in making the customer happy.

Charles E Corcoran

Jun 24, 2016

The dealership had on hand the vehicle we built on the Toyota site, Only disapointment we had was in the selection of colors offered by Toyota. Color preferred was only available with the limited.

Satish.Gudluru

Jun 24, 2016

The friendliness of the sales person, listening to my expectations and getting them fixed.Giving multiple options to suit for my budget. Need to see the vehicle service how will it be.

amiejohns

Jun 24, 2016

This was the 4th vehicle we have purchased from Toyota of Des Moines and have always had an excellent experience, which is why we keep coming back. They go above and beyond in answering questions and helping us get the right vehicle for our needs. They also have a great servicing dept that is always available to help with the care.

Zrricketts

Jun 24, 2016

We purchased our first brand new vehicle here. We loved the one on one, personalized service to meet our needs and wants.

jp453

Jun 23, 2016

Shane and the whole experience were fantastic. Shane was very knowledgeable, was great at communicating, and helped us find what we needed. There were no pressure tactics so it was a very pleasant experience.

Scott

Jun 23, 2016

Brenna made the car shopping experience easy and enjoyable. That has not been my past experience when shopping for a car. She made me feel comfortable, did not pressure to make a quick decision, and helped me find a the perfect car!I would highly recommend working with her!

Carla

Jun 23, 2016

I shopped around online and checked out one other dealer before choosing Toyota. The people at Toyota are friendly and accomadating. Buying a car can sometimes be stressful and/or unpleasant. The people at Toyota in Grimes were friendly and made it a stress free experience. I would recommend them to people I know.

Brit

Jun 22, 2016

Friendly professional service that ensures the customers satisfaction. High quality vehicles and attention to detail.

steve & Ann

Jun 22, 2016

This is our second Toyota buying experience with Bob Staley! He's personable, helpful, willing to listen to our needs. Our son was encouraged by us to buy a suv through Bob also and he was very pleased also.All are Very pleased!!!!!!!!!!!!!!

Melissa Perry

Jun 22, 2016

Scott TELL Knew exactly what I was looking for and went above and beyond to help. So happy with the total experience.

chrisabby1

Jun 21, 2016

After being forced into a car by Shottenkirk Toyota of Quincy that we did not want, Toyota of Des Moines jumped through hoops to fix Shottenkirk Toyota of Quincy's mistake. Shottenkirk Toyota of Quincy almost caused us to give up on Toyota because of their horrible and crooked culture there. After our buying experience with Toyota of Des Moines we are proud to say that we are all in with Toyota! Thank you Toyota of Des Moines for doing business with Excellence and Integrity!

Kathie1234

Jun 21, 2016

The salesperson was knowledgeable, friendly and helpful. He worked hard at getting us into the car we wanted to purchase

adaurelle

Jun 21, 2016

Ken Bright was very patient and helpful in purchasing my new vehicle. This was my second purchase with him and he did an exceptional job both times.

MMHill

Jun 21, 2016

This is the 3rd car I've purchased from Toyota of Des Moines and the sales team and service just keeps getting better! As a woman, you go into a car dealership thinking they will take advantage of you or think you don't care/understand, but this has NEVER been the case. I've have always had great luck with service on my vehicle and the sales team was very good at only showing me cars in my price range and working to get me the best deal. I highly recommend Toyota of Des Moines to anyone!!

MrsSkogz

Jun 21, 2016

We were looking to upgrade to something bigger for our family vehicle. Bob Link helped us determine which vehicle was most practical for the ways we were going to be using it. He took the time to let us test drive the Highlander, talk about what we could afford, and then choose between all of the options available. We had gone in with the expectation to buy, but he talked us through the leasing options and got us a great deal that we feel very comfortable with. Overall, we had a very positive experience and are absolutely loving the Highlander that we drove off the lot!

Bluesky123

Jun 20, 2016

We found the experience of finding the right vehicle for us was met by Steve Henigan who really took great cared of us. Ask for Steve.

M.Williams8711

Jun 17, 2016

I went in to trade-in my used vehicle with hopes of getting into a more reliable and dependable vehicle. With haste and without judgement of my financial hardships or needs, JR made me feel comfortable and confident in my purchase. To my surprise and with the help of the Finance Department, I was able get into a brand new vehicle with little to no worry. I left Toyota of Des Moines with a large sense of relief and confidence in my purchase. I would highly recommend Toyota of Des Moines to any of my friends and family.

L James

Jun 16, 2016

I was treated professionally from start to finish. My salesperson, Shane Siegle was great to work with. The walk through of the car's features when with picked up the car was friendly and thorough. Probably my best car buying experience.

Abhineu Mathema

Jun 16, 2016

Faraz was really very helpful, we were at a time crunch but he was able to find us a vehicle and offer us a price within our budget! I would truly recommend people I know to visit Toyota and ask for Faraz! Toyota is really lucky to have a salesman like him!

Ken McClarnon

Jun 15, 2016

Ken Bright is an exceptional salesperson. We were not pressured, just informed of all that was available, overall the best experience we have ever had purchasing a vehicle. I would recommend this dealership to anyone in the market for a car.

Andy

Jun 15, 2016

Steve Henigan did a great job. His follow through was terrific and it made the sale process hassle free.I very much appreciated his respect for my time and the dealership also had a large selection of the vehicle I was looking for on hand that I was looking for which helped in the selection process.

MasonN

Jun 14, 2016

My experience buying my 4Runner was a vey positive one. The salesman was very knowledgable and so helpful! I really enjoyed the tutorial of all the amazing features the 4Runner has to offer. The buying process was so easy and I would recommend them to friends and family.

oldlady

Jun 13, 2016

Lots of cars to choose from. Attentive but not pushy salespersons. Good service dept. I am a long time customer buying 4 cars over a period of time and having them services at this dealership.

photobug52atq.com

Jun 13, 2016

We were greeted with a friendly handshake and help. Bob Staley answered all our questions and went out of his way to accommodate us on our search for just the right car. It was a pleasant experience. Our next vehicle will be purchased at Toyota of Des Moines as well.

Shannon Pelham

Jun 12, 2016

David kept us informed along the entire of way of how everything was going! We had picked out our new vehicle, financed it, and were driving it home within 24 hours!

Tg12

Jun 11, 2016

Heather and the rest of the staff that I came in contact with were very, very considerate and helpful at every turn. I was impressed!

Iowa Tacoma

Jun 11, 2016

Faraz Asad was very helpful and kept us up to date on our special order Tacoma. The paperwork process was painless and no one tried to pressure us into adding anything we were not interested in.

CO

Jun 10, 2016

Had a pretty tight deadline to work with on getting a new car. Rob and Pete got all the paperwork done quickly and made trading in our old vehicle painless. Thanks guys!

Cyrike

Jun 9, 2016

Scott Tell was excellent with a desire to please and delight his customer. Scott was willing to help even if I didn't purchase from him. Great Job!!

RachelA

Jun 8, 2016

Purchased our first minivan for our growing family. The whole experience was really easy and both the employees we worked with explained things really well!

Tim F

Jun 7, 2016

I would like to thank Scott and Bruce for finishing a deal. Bruce was patient with all are questions in finance, and allowed us to run various scenarios. Very professional!!

DannaDSM

Jun 7, 2016

Todd listened. I didn't have to repeat myself a million times and he showed me what I was looking for. He didn't push items on me that I didn't want or need. I had a great experience and recommend him to my friends and family.

KDTSLT123

Jun 6, 2016

No Pressure, We came to reasonable deal fairly quickly.Everyone was very nice and willing to help in anyway. Service from Sales and Finance was exceptional.

Cary Justmann

Jun 4, 2016

We have purchased three cars from Toyota of DSM over the last few years and have received first class service every time! We will continue to buy all of our vehicles from Toyota of DSM!

cornfed

Jun 3, 2016

I went into my car buying experience with dread. However, Toyota of Des Moines made the experience bearable with their friendly service and and patience with both myself and my newborn. Even though I still hate the car buying process, it was made more pleasant thanks to the kind folks at Toyota of Des Moines.

Dave

Jun 2, 2016

Steve did an excellent job of getting us the vehicle we wanted at the price we needed. This is the second vehicle we bought from Steve, the last one was 8 years ago. It was great working with him again!

Libby

Jun 2, 2016

My experience with Toyota of Des Moines and Ken Bright has been phenomenal! I never thought purchasing a vehicle could be so fun and so easy! When I walked in to the new car showroom, I was greeted by Ken Bright. He is knowledgeable, diligent and straight to the point. It took me 4 hours from start to finish to drive off in my new Highlander! Thank you Ken and Toyota of Des Moines, this was my first purchase with you, but it most definitely will not me my last. I am now a forever customer!

KatieM

Jun 1, 2016

Josh Harris helped us get our car. He was awesome 10 out of 10 couldn't have asked for a better experience with Toyota. Thank you so much we will definitely be back and requesting him for help us with our next car! We were really nervous going into this purchase and he made it very comfortable and did not push us into a decision he really supported what was going to be best for us and our family.

mac96752

Jun 1, 2016

I have always depended on another local dealership for the last 18-20 years. For this purchase we wanted something different and found the Toyota Highlander. I was not only impressed with the vehicle but my salesperson and the dealership. It was a great experience and I was very impressed. My next purchase will be at Toyota of Des Moines and I could not be happier with my choice....Michaela Robinson was a pleasure to work with and I would recommend her to anyone...Thank You!

cpierce2913

Jun 1, 2016

We had an excellent experience working with Dan Murray! He was very good at asking questions about our car needs for our family. From entering the dealership to pulling out of the lot with a new car, Dan made our experience easy and made it feel less of a transaction.He was very thorough in covering the features and benefits the vehicle had to offer. We were very pleased with our experience, many thanks to Dan!

jen

May 30, 2016

Toyota DSM and Steve were very quick to find what we were looking for and made sure it was exactly as we wanted it. Also Spencer did a great job showing us all the features in our new vehicle and answered any questions we had.

Clark Henderson

May 28, 2016

Shane contacted me via email about a car I had looked at on their website. I replied back saying I'd come in to look at it around a certain time, so didn't really set up an appoint. Just so happened that I said I'd come in during one of their meetings. The lady at the desk had no issue of pulling him out of the meeting even though I said I was fine just walking around the lot to find the car and that I didn't actually have an appointment.During the test drive there was no set route or time limit. Which I did appreciate but didn't abuse.They looked at my trade in and gave (to me at least) a far value and also came back with a price well below what was posted on the internet. Even the loan for the care came in lower then what I had found on the internet before going in.There where some issues with the car that we actually didn't hash out. The windshield had a crack spidering out from the rearview mirror and one of the back doors wouldn't open. But after signing pretty much all the paperwork for the loan he swung in and said they would be getting those things fixed. Which they did at no extra charge....for things that in my mind they could have said we didn't negotiate that and you bought it as is. So that was great.But for full disclosure I did buy a used VW Jetta TDI from them. It hadn't been on their lot for long as it wasn't there less then a month ago. As of this writing VW hasn't announced their fix for the emission issues with this vehicle so I do not know if this played an influence on anything or not.All being said things went so well I feel a little guilty not buying buying a Toyota and several years from now when I need another vehicle this experience will have me looking at this dealership again.

George

May 28, 2016

Shane is one of the best dealers we have ever met(may be I should remove the word "one of"). He is so efficient, friendly, and shows great care about your needs. We had a great experience with him as well as the Toyota of Des Moines! Highly recommended!

kmcd629

May 28, 2016

This dealership had no pressure and answered all of my questions honestly. They were easy to work with and made the process smooth and painless. I would recommend this dealership to anyone looking to buy a car. They went above my expectations to make sure I got the right care for me at the right price. Shane was great to work with and I would recommend him personally to anyone looking to buy. He was friendly and answered my questions but also made the process easy and efficient.

bighank

May 27, 2016

since the beginning when I met the sales rep. Brena she was very helpful, she answered all my question and best of all I didn't feel harassed (any salesperson in any dealership would do that just make the sale) it was nice to buy a car at Toyota of Des Moines.

rod1245

May 26, 2016

The sales people were friendly and very knowledgeable about their products. They were not pushing and worked together to help us find the right vehicle.

4runnerguy

May 26, 2016

I worked with Josh Harris and Larry in finance. Both were knowledgeable and accommodating and I would definitely recommend both. The whole process went smoothly.

Randy

May 24, 2016

This dealership is unbelievable. The customer feels special here. The staff makes you feel valued. Every staff person knows the meaning of excellent customer service.

dindra

May 24, 2016

From when I got there, the front desk lady was very helpful. She introducted me to Mr Vasquez, the sales rep to the credit rep and the one explaining my car. I now have 41 miles on my car and looking forwarnd to many more.

pam

May 24, 2016

Charlie Colosimo made buying my new car easy. All the staff was friendly and keep things moving. What questions I had were answered in a way I could understand.

joe

May 24, 2016

The sales person made this very easy for old people like us. I would recommend him to my family & friends for their car shopping needs. he was honest & worked hard to make the deal we wanted.

tony.steel

May 24, 2016

My experience buying a new car was made easier with the communication and knowledge my salesperson offered. Buying vs. leasing was well explained without pressure.

Matt

May 23, 2016

Great experience buying our used certified Toyota Camry Hybrid. Awesome car, salesman, and staff. Our first choice when we are looking to buy another vehicle.

Shelley

May 22, 2016

Everyone we talked with today was very knowledgable and easy to talk with. We were in and out in 2 hours - and we drove our new car home with us! Great experience.

Toolman

May 21, 2016

Awesome service I look forward to doing business with Toyota and I definitely recommend this dealer awesome cars they went above and beyond to accommodate my needs.

PrizmtoPriusC

May 20, 2016

From the first welcome through each step of the way I was pleased with the quality of the staff, Mr. Bob Staley spent a lot of time with us both explaining things and listening to our questions. His memory from several years ago when my husband purchased a Toyota Prius with his help, was remarkable. He remembered that a few years ago we'd said we might be interested in a Prius C (I'd seen one I really liked in a parking lot near where we live), called us about one a year or two ago and the timing was right, but his call this time, mentioning the availability two used Prius-Cs was right on time and he had exactly the right car for me. The gentleman who explained the additional charges, and took our check in payment was also extremely patient and knowledge. When we came back to pick up floor mats we'd ordered, there was some confusion on my husband's part and I was really impressed with the patience and diplomacy of the woman in Parts who helped us get things cleared up so calmly and wisely. Before we left we connected with Faraz Asad, someone my husband knew from his previous purchase and he took some extra time to make sure we had the copies of the papers we needed/wanted, including a receipt stamped Paid, that my husband wanted. I am sorry that I do not remember the names of all these people. Our years with getting service for our other Prius have left us with confidence in the knowledge and skills of the service staff, as well as appreciation of the congeniality and patience of the other staff we have dealt with. Now, as the primary drive of the Prius-C I am delighted to have this car--in the color I love, no less-- and grateful to all who contributed to this.

OldladyinAmes

May 19, 2016

Mr. Asad was waiting outside the door and greeted me as soon as I parked. He listened to me and helped me find a car that was a size and style that suited me. He actively worked to get me a good deal and great financing. I would work with Mr. Asad again and recommend him highly.

sas

May 18, 2016

Salesperson helped me a lot to select the best car i would need. My friend had referred me here and i'm more than happy with the service provided

Amandajt2000

May 18, 2016

They were very accommodating and stayed late to get me in my new car. They were great at explaining things. All around a great experience.

Bri22

May 17, 2016

Everyone there was very nice, answered all of my questions, and didn't ever try to get me into something I did not want. They are very welcoming and professional and I would recommend the dealership, as well as David, to anyone looking to get a car!

Rmbulldog

May 17, 2016

Scott Hampe always does his best to be there for the client. I called him many times and in every situation he took the time to make sure I was satisfied.

Scionxb1

May 17, 2016

Rob Hutt was very helpful and informative in finding a right car for our daughter. He was willing to work around our budget. Rob was friendly and polite. He made us feel welcome. We found a perfect car for our daughter with Rob's help. We will definitely recommend Toyota of Des Moines to our friends and family. Everyone at your dealership was friendly and helpful. Thank you for your excellent service.

HannahSciontc

May 16, 2016

I came from Minnesota and went to Des Moines Toyota to buy my first new car and Josh Harris made it super easy and told me everything I would need to make it a smooth transaction. Such friendly people. The financer, Chad, was also a great help as well as Spencer who showed me all the features on my car. Highly recommend!

Youngiw

May 15, 2016

Rob Hut helped me find the vehicle of my dreams. He was quick knowledgable and available for assistance. He kept in contact and did not hassle me. That is something that I really appreciate.

midwest gal

May 14, 2016

My husband and I took our 2012 Corolla S in for it's routine servicing on Feb. 23, 2016. Wishing we could afford to buy a 2016. but knowing it was probably not going to be possible. While we waited for our car to be serviced, we walked the lot dreaming. Soon Ken Bright, our dealer we purchased our 2012 through recognized us and came to say hi. We have crunched the numbers in the past, and wasn't able to make it affordable. He told us they were offering zero interest. Which was expiring in four days. He asked what we owed on our car. We had about a year left on it. So, once again we went in and crunched the numbers. We could not believe the deal Ken got for us. He gave us the maximum blue book price, plus and additional 500.00 because we had the car undercoated. He gave us credit for the extended warranty we still had left. Then we selected an LE instead of the S we currently drove. Which only raised our payment around 28.00 (not counting the insurance increase) a month to drive a 2016. We luv ken. We never feel pressured or hustled when we deal with him.

VicAvi88

May 11, 2016

I purchased a 2013 Toyota Corolla S. Got a great deal, car runs great! They had it nice and clear and even helped me set up my phone to hands free. Financial process was a breeze quick and easy! Love my new car!

Jerry B

May 11, 2016

Leasing my new Prius was a breeze & a true pleasure, thanks to Brenna Bjorland! She explained everything clearly & answered all of my questions (Some before I even thought to ask! :) )! In addition, and even more importantly (to me!), she excels at LISTENING to the customer!! If you want a salesperson who listens to you, ask for Brenna!!

Matthew

May 11, 2016

Rob Hutt is a great salesman to work with. He made buying a truck a fast and easy experience for me. They also take the time to show you exactly how everything works. I will definitely go back and buy another truck when it's time. I recommend everyone to try Toyota first.

Dee

May 11, 2016

Rob was excellent. He helped me understand the differences between the different models that I was considering. After initially ordering my car, I changed my mind to a hybrid, and he and the staff worked with me. I know that I will get a lot of years with my new hybrid Camry, thanks to Rob and the people at Toyota of Des Moines.

1969scamp

May 10, 2016

made a good deal on a great car.they gave me a good price on my tradethe staff and sales people where very friendly and easy to talk to

Chucketter

May 10, 2016

Love the vehicles, excellent service, Scott hampe and courteous and professional was and got us the vehicle we wanted and everything was quick and easy, good experience

bill

May 9, 2016

Faraz Asad did a great job of helping us find what we wanted over several visits. He knew his cars, showed us everything we asked for. I enjoyed working with him and would do so again if the need arose. I would gladly recommend him to friends. Bill Brown

Rajkumar Selvaraj

May 8, 2016

We really love our new Toyota Prius. We liked their service and will recommend to our friends. We will definitely come back to them for our future purchases.

ravo,mc

May 8, 2016

This Toyota dealership does a great job during the sales process and has always been easy and helpful maintaining any of vehicles I have had in the past.

roger123

May 6, 2016

I was in and out with my car great great service I would recommend my friends to come there very good service thank you for all the help.

VenzaGal

May 5, 2016

Spectacular service and amazing people! What a wonderful team of people working at Toyota of Des Moines! I was lucky enough to work with Steve Henigan and he got me setup with the exact vehicle I was looking for. He and his finance team worked their magic to make the best deal possible. They are an amazing group of folks and I would highly recommend you stop out to see them if you are searching for a vehicle!

Martin16

May 5, 2016

Excellent customer service. Everyone is friendly and helpful. Details of the car was very well explained. Wishing to come back this summer to get a highlander.

David

Apr 30, 2016

I was looking to upgrade, Ken treated me very well and I feel I received a good deal on my trade and am very pleased with the vehicle I am leasing. They were willing to work a deal that we could both live with.

Royce Jones

Apr 30, 2016

I previously owned a Toyota Prius and was extremely satisfied with the car so never doubted that I wanted any thing else except another Prius. The sales person were very helpful in getting the best price for the trade-in and the total available rebates. There was no pressure put on me in my selection of the new car. I would certainly recommend this dealership and sales person to all of my friends.

mwatkhick

Apr 29, 2016

I had great service from Rob Hutt, The gentlemen who did the paper work and training on the car features all did a great job.

Marj

Apr 29, 2016

We love our new Rav4 and our buying experience at Toyota of Des Moines was excellent. Rob Hutt, our sales person, was friendly, knowledgeable and fair. When we picked up our vehicle, we were treated like royalty, even taking our picture with our new car. We were instructed on all the many features and all our questions were addressed quickly & politely. Overall, it was a wonderful experience!

laticiak

Apr 28, 2016

It was easier than pulling a band-aide off, purchasing a new car with Toyota and Mike! Mike made sure it was stress free and easy. He is a very trustworthy and honest car salesman, which is hard to come by. I would recommend Mike and Toyota to anyone!

Mark Clark

Apr 28, 2016

I have friends that are salesmen in other dealerships that haven't treated me as good as toyota of des moines did my wife and I were really pleased with Shane our sales guy and Dallas our finance guy no haggling nothing just straight to the point and FAIR!!!! I recommend everyone to these guys.

Lana Mallory

Apr 27, 2016

I really enjoyed the salesperson Faraz Asad. He was very knowledgeable and very good explaining the lease program. I have always wanted a Toyota Camry because of the reliablility.

Edward Shannon

Apr 27, 2016

It was a pleasure purchasing a car from Toyota of Des Moines! Our Salesperson, Rob Hutt, was honest and forthcoming - we never felt pressured! Chad from the finance department succinctly answered all our questions and put us at ease with the right loan. We shopped around prior to our purchase and felt we got an excellent deal at Toyota DM!

Fred Smith

Apr 26, 2016

I just bought a new 2016 Camry, I dealt with David Lovan over the interent and he was very helpful and when I came to look and test drive the car he had Heather there to help me, as he had day off. Everyone was so polite and helpful I really enjoyed my visit and dealing with toyota. Even with a little problem with some paper work it was resolved very quick and I was very pleased. Would not hesitate to buy another car from Toyota of Des Moines. This was my second Camry brought from this dealership.

westview

Apr 26, 2016

I had a great experience purchasing a new vehicle at Toyota of Des Moines. Everyone was so helpful and nice. I would recommend them to everyone.

Everett1991

Apr 25, 2016

Mike Jobe was extremely helpful in a gray overall cat buying experience. Very organized and patient. Would recommend this dealership and Mike personally to anyone looking for a quality vehicle.

priusfamily123

Apr 23, 2016

Great experience working with Shane, no pressure, he seemed down to earth and listened to our needs. Very appreciative, and very satisfied with the used Prius C that we purchased. Looking forward to the other used Prius we just bought for our son!

Jackie123

Apr 23, 2016

I owned a Toyota Highlander and loved it! I knew I wanted another Toyota but test drove other brands to satisfy my daughter and son-in-law. I love the sienna! It has all the bells and whistles I hoped for. I know I'll have this car for a long time!

James Nelson

Apr 21, 2016

Sales staff went above and beyond to meet my needs of quality used car. Told them I only wanted a certain Payment not over a specific amount. They came through with flying colors......Couldn't be Happier....

paul1215

Apr 21, 2016

Heather did an excellent job of guiding us through the process of buying a new Prius. Bruce Long was very helpful in explaining the financing/leasing process. It was not a problem that we changed our minds about that a few times. Everyone was very courteous.

Hid2016

Apr 20, 2016

Troy did not try force me to buy what he think that was best, he was there just to help me to find what I really want.

AlanJ58

Apr 19, 2016

Austin was most helpful and courteous, answered all our questions, didn't pressure us but allowed us the time to think about the car we were interested in.

H.Schmidt

Apr 19, 2016

Steve Hennigan has made our experience with Toyota very pleasant every time we have dealt with them over the last eight years, we plan to return.

zasmith001

Apr 19, 2016

Steve has sold us three cars in the past four months. There is a reason why we have purchased numerous car from him.....because we trust him. He is honest with us and is very easy to work with. Also, the service department is wonderful after the sale, too. We highly recommend Steve and Toyota of Des Moines to anyone.

Kevin D.

Apr 16, 2016

Rob Hutt was terrific - knowledgeable and attentive. We have been customers for many years and the sale is one thing, but the ongoing service is paramount. For years, Ian has served our service needs and he rates a 10 on your rating range of 1- 5. Knowledgeable and his honest and sincere manner is huge going toward building a high trust level with the service center.

one happy gal

Apr 16, 2016

We had excellent experience with the purchase of our new PRIUS because everyone involved in this process were very pleasant and helpful which made it very easy with our ultimate decision to buy.

MattMaria

Apr 16, 2016

My wife found a car on the Toyota internet site but the picture was not on yet as it was a new trade in. She contacted Derrick Luttrell and he told her all the details and said as soon as available he would contact her.Well as soon as it was available he let her know, and said come out soon as car would go quickly. On the way there, there were several people checking it out and it was sold. Derrick immediately called and let us know, but I was already coming into your dealership door.Derrick met with us and promised to go out of his was to find a vehicle that would be perfect and that he did! In fact, the Kia Sportage was better than the first car!From the beginning to end of finding the perfect vehicle, Derrick made our car buying experience awesome! His knowledge, personality and ability to work with our budget to find us an AWESOME vehicle has made us very very happy! Even our son who is a major scrutinizer highly approved of car! THANK YOU Derrick Luttrell!!!!! Maria and Matt Murphy

greatdane175

Apr 14, 2016

best price I was willing to drive the extra distance down to this dealership to get a lot better deal . I didn't even go back to local dealer .

angelina

Apr 14, 2016

i just got my new vehicle a week ago, really enjoying it. B\C mike help me find special color of my car and good deal , he is friendly also take care of my all the questions in his off day late at night even.i just got the new questions today he still take care it patiently . great service and helpful . can't say enough good things about him .i appreciate it .

haleymha

Apr 13, 2016

Buying a new car couldn't have been any easier at Toyota of Des Moines. From the start, David was awesome. When I heard about the 0.9% interest rate, I couldn't pass it up! I'm happy to recommend Toyota of Des Moines to family, friends, and co-workers.

2016ravpat

Apr 12, 2016

Ken Bright is one of the best sales men. We made him work to show us the Rav we bought. Ken showed us many colors w/ options. He was patient with us and always laughed at our silly sayings. We bought our Prius 9 yrs ago from Ken and we were so happy to have him sell us our New Rav 4. Ken and Mike (service advisor) both are the best, Can't say enough good things about both men, You should be proud to have them on your staff.

Tbaer

Apr 12, 2016

Overall a great experience at Toyota of Des Moines. This was our 3rd car purchase and the experience was even better than the first two.

coreycorey

Apr 11, 2016

I preferred getting a Toyota but was prepared to shop around if need be to ensure I did what was best for me . Steve H. was great. We had communicated the night before and he knew I was coming and greeted me within a minute of my arrival. Everything went fairly smooth and I didn't need to look elsewhere. Felt I received a fair deal on the vehicle I purchased. Steve was genuine and I appreciated that. Meeting with the Finance Manager was a breeze as well and I even purchased the Wrap warranty for a price I felt was right for the peace of mind it will provide.The facilities are nice and clean. Free coffee. Everyone seemed friendly. They even went the extra step to follow me home in the shuttle so they could bring me back and I could drive my other vehicle home. Was really glad they did that as it saved me from having to figure out how to get two vehicles home.I'm happy with the purchase and was overall a fine experience.

chris123

Apr 11, 2016

My mother and father were long time customers of Toyota of DM. My mother bought another new Toyota about a year ago and after recently looking at the paperwork to see what she needed to be serviced, I also learned that she was sold about $3500 worth of extra warranties that she will never use as she puts very little miles on her car. The fact is that the warranty that comes with the car is for 3 years and covers the very things listed in the warranty. I know what they sold her is an extended warranty but the fact is that these warranties are for people who put a lot of miles on their cars. They took advantage of the fact that she was older and inexperienced at this kind of thing as my father has passed away. They didn't ask her any questions such as how many miles she puts on her car, etc. If they had, they would know that she didnt need these extended warranties. All they care about is getting their "commission" by selling these useless warranties. I will be watching them very closely from now on as far as how they service my mother's car. As a person who buys new cars about every 5 years, I know I will not be going to Toyota to look for my next new car. Also, you need to tell your employees to sign the paperwork with their full name in legible writing not just initials.

mwlyon

Apr 7, 2016

Overall, the experience at Toyota of DM could not have been any better. All my questions were answered without hesitation. I worked with Troy remotely on the details of the vehicle all the way from Minneapolis before making the trip. The vehicle was waiting for a test drive detailed and ready to go. Highly recommend! Thanks Toyota of DM!!!!

Jacqui Velazquez

Apr 7, 2016

I was very nervous about going car shopping but it was a really good experience. Fernando was really friendly and made me feel at ease when looking for the right car, sure enough I found the perfect car!

vickie knight

Apr 6, 2016

I felt very at ease the minute I walked into Toyota - was met by a very helpful salesperson - the process to the end was done very professional with good customer service and friendly people - great experience

Jen

Apr 6, 2016

Loved the team that assisted me, they was fast courteous but not rushing, explained everything about my new vehicle in detail answered all my questions. Steve was a great salesman found me the vehicle i was looking for and a wonderful deal on it to. I will continue to buy my toyotas at Toyota of DesMoines and will highly recommend to all!!!

jfscagjr

Apr 5, 2016

Every one that I worked with was quite helpful and friendly, I would recommend Toyota of Des Moines to anyone who is looking to lease or buy a new vehicle

jkp

Apr 5, 2016

It is nice not to play the sales game. When we asked for the bottom line price, that is what we got. We appreciated the honest dealings.

rachaelb

Apr 5, 2016

The process was easy. I told Josh my price range and he found exactly what I was looking for. Josh took interest to make sure I found a car that I would like and was not over pressuring me to make the purchase. Once I decided on the car, the process of signing papers was fast and I was on my way.

Wbates

Apr 3, 2016

I wanted a new Tocoma TRD Sport, but couldn't find the color with the options that I was wanting, Steve Henigan ordered me exactly what I wanted and stayed in touch with me until it arrived, I came from Ottumwa to pick it up, and was very impressed with the dealership. Chad Millhollin did the paper work with me and then JD Kent went over all of the workings of the truck. All three were very nice to work with and knowledgeable. I couldn't be happier with the truck. Thank you.

Jason Decker

Apr 2, 2016

Went to this dealership to buy a pre-owned Toyota. Very happy with our sales rep, Shane Siegle. He had a vehicle in mind for us when we arrived, because we had spoken over the phone and he knew what we were looking for. Never felt pressured to buy a new vehicle.Any questions we have had, Shane has been extremely diligent in answering. After the purchase, the garage was very helpful and knowledgeable about going over all the features of our Highlander. Will definitely visit in the future and send others to this dealership!

sarahewilson

Apr 2, 2016

Extremely pleasant, no nonsense, visit to this dealership. I did not feel pressured to make a purchase. The salesman, Alec, was very knowledgeable and friendly. I was very impressed at the level of quality of the certified vehicles on the lot. The transaction was completed quickly and I was taken care of and treated very well at by all departments. I would definitely recommend visiting this dealership if you are considering the purchase of a new or used vehicle.

subguy

Apr 2, 2016

I went to the dealership to buy a specific pre owned vehicle other than a Toyota. I didn't need to be sold on the brand or anything else for that matter. I just wanted a fair deal. I felt I was treated fairly and every employee I came in contact with was genuinely pleasant and happy. That makes for a great atmosphere. I currently own another Toyota. I've decided to start getting it serviced at Toyota of Des Moines.

mrbirdman330

Mar 31, 2016

As a first time customer to this dealership and to the Toyota Brand, this was one of the best, and easiest car buying experiences I have had.

buzzman

Mar 31, 2016

This dealership has it all. It is big, beautiful, well stocked and full of friendly people willing to help you for what ever you need. It is very clean and welcoming and a pleasure to visit. One thing that we really liked was that all sales people were dressed in suits and ties and white shirts. To us, that spells class and that is what is projected at this dealership. My wife and I came out to look at used cars and went home with a new car. We met Faraz as we looked around the used car lot and consequently ended up on the new car lot. After talking with Faraz for a while he ultimately came up with a deal on a new Camry that we couldn't refuse. Working with Faraz was probably the most satisfying experience buying a car that I have ever had. He is one on those guys that five minutes after you meet him you feel like you've know him for years; great guy. This is the second car we have purchased at this dealership and it won't be the last. Great job!!

bettebob

Mar 31, 2016

OUR EXPERIENCE WITH YOUR DEALERSHIP WAS VERY PLEASANT AND VERY PROFESSIONAL.KEN BRIGHT WAS GREAT AND HELPFUL IN MAKING OUR DECISION.WE FEEL WE MADE A GOOD CHOICE.

Missquit

Mar 31, 2016

I met with David Lovan while I was waiting for a recall fix on my 2007 Corolla. David wasn't high pressure, he took time to hear what I wanted and he talked to me like we were visiting not buying and selling. When the work on my car was complete, Mike offered to wash it for me; which was very unexpected and much appreciated. JD was an expert at training me to navigate the computer system in my new car. Everyone was friendly and attentive. This was not my typical experience at a car dealership and I was impressed.

JMJ

Mar 31, 2016

When our daughter recently purchased a 2016 Camry from Toyota of Des Moines we were very impressed with the knowledge and professionalism of Mike Jobe and Shane. After driving her car for one day, I was hooked and decided it was time to think about trading my car. Upon contacting Mike Jobe he immediately got to work finding me a new Camry in the color and features that would suit me. He was great to make sure I understood the incentives and answer all my questions. A big Thank You to Mike and Bruce Long in finance for their help in trading in my Malibu.

Vlora

Mar 30, 2016

Heather arbuckle was friendly helpful she worked really hard to find truck that we wanted you need new car truck minivan visited Toyota of Des Moines you will not be disappointed

First Time Toyota Buyer

Mar 29, 2016

Your dealership has a very warm, friendly atmosphere. You have a very upbeat, happy culture, and it was enjoyable to experience it! It was our pleasure to purchase a van from you, if our Toyota Sienna meets our expectations, you can be sure we will be a loyal customer.

EBrown5

Mar 29, 2016

I just went in to Toyota looking for information. But, then I found my self leaving with a car. Very impressive, and unexpected. Good job.

ostrem88

Mar 29, 2016

I talked to Wayne before I came into the dealership and we had a few things nailed down when I got there. The whole process took less than 2 hours - from seeing the car from the first time to driving away with a new Corolla! The whole team was efficient and knowledgeable. They offered me some options bu didn't push me. They were aware of what I wanted and made sure that I got that. The delivery team made sure that I was comfortable with all the features before I left. Great experience! I will definitely use Toyota of Des Moines again. I have referred several friends to the dealership too.

Chanchom

Mar 29, 2016

Right when we entered the store we were welcomed with a warm smile. Our sales rep and manager took a lot of time to get our vehicle approved. They worked really hard to get us the vehicle and I'd be glad to do pleasure with them again!

Mackenzie M Jones

Mar 29, 2016

Wayne Barnett was a huge help in my decision to lease my new car! Great experience and awesome help from everyone! I feel awesome about my decision with Toyota! Thank you!

Bill1954

Mar 29, 2016

Didn't take a great deal of time to choose the vehicle I wanted, the price and going through finance. Scott Hampe was great going through the process.

Tomkopatich

Mar 28, 2016

Faraz was great to work with. Will definitely recommend him to any friends looking for a vehicle. He was great to work with and very professional and helpfull

JCT

Mar 26, 2016

This is my second car from Toyota, I came back to them because of their high quality service. Shane and Chad were really helpful and were open to hear all my thoughts and needs; at the end they gave me a great deal. I'm quite happy with my purchase experience.

Dana D

Mar 26, 2016

I had a great experience when purchasing my new Toyota. Everyone at the dealership was very friendly and helpful. I always had my last Toyota serviced there and even in the service department the employees are great! So professional and friendly. The sale went really smooth and I'm so very happy with my vehicle and the service I received. Thank you Toyota of Des Moines!!!!

S Vaughn

Mar 26, 2016

After being treated poorly at a competitor, we really appreciated the professional experience we had with all of the representatives at Toyoata of Des Moines. We were offered a more than fair price for the vehicle we were looking to buy and the entire process was quick and easy with no haggling and no nonsense. We will certainly visit Toyota of Des Moines for any future vehicle purchases.

Tony Dulce

Mar 24, 2016

I was referred to Toyota of Des Moines by a friend. He had purchases two vehicles from Bob Staley and encouraged me to work with him for my next car purchase. Bob was wonderful to deal with, he and everyone else at Toyota of Des Moines exceeded our expectations. They were all a pleasure to deal with and I will be sure to refer my friends there. Thank your for making our recent car buying experience a great one. We look forward to doing additional business with Toyota of Des Moines and Bob Staley in the future.

CharlesandYolande

Mar 24, 2016

Thank you Toyota of Des Moines. This was truly an exceptional experience for Yolande and I. Everyone went out of their way to help us and especially Dallas and Brenna were amazing. Thank you Toyota.

Kipling Ferguson

Mar 23, 2016

My Wife and I received excellent service from Shane Siegle and Charles Colosimo during our purchase of our new Camry Hybrid. Strictly professional..Also, a big thank you to Chad Millhollin for his effortless processing of the paperwork .

mollie comly

Mar 22, 2016

Josh was an awesome person to work with. He made us feel comfortable in every way. Buying a car is stressful but it wasn't working with josh and Toyota. We will definitely work with josh again, be was awesome! Also Chad in financing was also awesome!

Impala,2015

Mar 21, 2016

We had an excellent experience in buying new vehicle from Bob Staley. Bob was very nice and informed and not at all pushy. Highly recommend him

Aoverbaugh

Mar 20, 2016

Heather Arbuckle was pleasant and helpful. Everything went very smooth. We achieved what we wanted in negotiations. We were very satisfied. Would refer others to Heather.

harriet akutekha jenkins

Mar 15, 2016

The sales rep contacted me immediately and when i went, he was ready with the vehicle, brief and to the point. I Love my Toyota

joyce.mischel

Mar 14, 2016

It was a good experience. Julian did a great job. Joshua actually sold us the car and did a great job. it was a pleasant day.

JillW

Mar 13, 2016

We had a great experience at Toyota of Des Moines when shopping and eventually purchasing our new Highlander. Specifically, Mike Jobe was awesome. He was a great salesman... Not pushy, but very much available. He knew we had done our homework so he wasn't bombarding us with sales pitches and pressuring us to make a desicion. He, as well as everyone else at the dealership, was very professional and courteous. His prompt response to emails, phone calls, and text messages made for a smooth process. Of the 7 dealerships we visited, Mike was by far the best to work with. I highly highly recommend him as a salesman and Toyota of Des Moines as a dealership!

DYCE

Mar 12, 2016

The entire experience exceeded Mt expectations and the final price was fantastic. The sales reps and finance staff are great. I will be back next time I am in the market.

Lindsay

Mar 12, 2016

Had a great quick experience. I knew what I wanted and what I could afford. Sales agents were very nice and listened to what I wanted and made sure I got it.

Corolla 2016

Mar 12, 2016

I have been searching for a new car for the past 4 months and doing much of my research online. Steve Henigan answered my email. What a great beginning to a wonderful experience. Steve informed me of the options in buying versus leasing of the Camry versus the Corolla. Several weeks later I called for an appointment to test drive. Steve was busy with another customer still so I was allowed to test drive on my own and love it!! Steve was then able to go along on the Camry test drive. Very personable man. We then pushed some numbers and I wanted to drive the Corolla again. I was again allowed to go on my own.The result of that visit was: I leased a Corolla and have nothing but good things to say about all of the fine people I came in contact with at Toyota of Des Moines.Thank you

nothanks

Mar 11, 2016

Fernando was a good salesman, patient, knowledgeable, hard working.Finance guy, who shall remain nameless, was not pleasant, especially when we declined the extended warranty con.

H. Baker

Mar 9, 2016

Both the Manager and the Sales Consultant were extremely helpful in making decisions. My wife and I like these people; and their concern for the job they do is of the highest, so we are pleased with our results. This Avalon is our fourth Toyota since 2002...they are great automobiles! Thank you.

Laurenanderson19

Mar 8, 2016

Their really isnt enough kind words I can say about working with BoB Link at Toyota! He got me in the perfect car for my family and my experience was beyond exceptional. He got my payments exactly were we needed them and found a vehicle that fit all our needs and more. When it came to the financing part, Chad was great! Never has a car buying process been so easy! Bob Link as well as Toyota of Des Moines will always have my service! Thanks!!

Lupe1987

Mar 7, 2016

Excellent service ..good people in great trucks.. I love Toyota ..l have one in the past in the run forever excellent machine..thanks Toyota's. For made me happy

solaryellow1

Mar 5, 2016

My sister bought a used Toyota from this dealership and the business manager Bruce Long sneaked in $4000 of worthless warranties and fabric protection (it has a leather interior). True, they did not hold a gun to her head and she signed the paperwork but she admitted she didn't look at the paperwork because she trusted them. She had recently purchase a used car at Wilson Toyota in Ames and they didn't pull any tricks like Toyota of Des Moines did (that car was totaled by a person on their cell phone after only three months). I think there are probably some good people at this dealership and there are some decent deals to be made but pay close attention to the business managers - particularly Bruce Long.

ldsvandenb

Mar 1, 2016

Gave us a fair deal on our trade in and fair price on new vehicle. He was easy to work with. Dallas who was easy to work with as well. The person who gave a demo of the new care was excellent. Sorry I can't remember his name - Troy maybe?

sblackdsm

Mar 1, 2016

My wife and I traded her 2009 Venza for a 2016 Highlander. Ken is respectful of his customers, easy to work with and fair. He made it clear what he was giving us for our trade and what we were paying for the Highlander.No silly running back and forth, we worked the deal like two gentlemen. I know it's an old saying but Ken is a class act and a person I prefer to work with. I highly recommend him.

SuperhappyToyotafan

Mar 1, 2016

Everyone was professional and friendly. Scott went above and beyond to meet our needs at a fair price. We were not easy to deal with and he was fabulous. Very professional, down-to-earth and friendly. Highly recommend him for your vehicle needs.

ia-rod

Feb 29, 2016

Toyota of Des Moines got my business because the dealer where I leased my 2013 Prius c never responded to an email I sent asking about options available to me as my lease was coming due. So, I decided to try Toyota of Des Moines. Steve Henigan replied to my email very quickly. Steve helped me by laying out my options and I ended leasing another Prius c!

StevieJ85

Feb 29, 2016

Everyone at the dealership went above and beyond what I expected to make sure I got the vehicle I wanted. It is the best customer service I have experienced anywhere. I would definitely recommend them to anyone looking to buy a car and I will be shopping there again in the future.

ColoradoCarlie

Feb 28, 2016

I currently do not live in Iowa but I was back for the weekend visiting family. I was driving an AWD vehicle (that I purchased out of state) that I was happy with but, I have had some bad experiences with the dealership I bought the car from which has made me not trust the integrity of the vehicle I bought! My parents have bought 4 cars from Toyota of Des Moines and have done nothing but rave about their experiences here and wanted to take me to look into something that was more reliable than what I was currently driving. From the moment we got out of the car we were engaged by a friendly "Hello" and "What can I help you with today?". This alone was unlike any greeting I had ever received at the last dealership I worked with. Faraz Asad patiently walked through my questions, concerns, needs and wants. I drove a car and was then offered what I considered a fair trade amount for the car I was driving. Especially considering that I found out through Toyota that my current car, which I bought as a certified pre-owned vehicle, had been in an accident before I purchased it, which is not something that the previous dealer disclosed. I excitedly walked away that day with a certified pre-owned Toyota and could not have felt better about my experience! Everything from the first hello to the financing was top notch and easy. This dealership operates with the highest level of integrity and truly cares about the customer experience!! Although I live out of state now I would come back to purchase my next vehicle as I was reminded of what "Iowa Nice" feels like! I would recommend them to anyone looking to buy new or used vehicles!

gebdixie

Feb 28, 2016

My experience at Toyota of Des Moines was outstanding! Steve Henigan was both professional and courteous from beginning to end of my Corolla lease. He explained the lease program in detail and helped me find a car with the extras that I wanted. When we test drove the car, he was very patient while showing me how to use all the control panel gadgets and apps (something new for me). The service technician also walked me through all the operating details and scheduled my first three Toyota Care appointments. I've purchased from Toyota DM before. As always, I am totally pleased with the customer care that I receive from the "Toyota Family."

Satisfied with the process

Feb 28, 2016

I didn't even need a test drive, I knew I wanted to lease my 4th Camry & Scott Hampe made it enjoyable and a great overall experience.

toyota

Feb 27, 2016

Scott Hampe was very professional and helpful in assisting us in our selection of an automobile. Scott was very patient, explained the various options and did not pressure us at any time. Scott allowed us the time to think over the various features of each automobile at our leisure. Scott is an excellent salesperson and we would recommend him.

DM.Quentin

Feb 27, 2016

From beginning to end, the employees of Des Moines Toyota made me feel like I was the most important person they were dealing with that day -- from the receptionist whose name I didn't get, to Scott Hampe, Larry Middleton and Troy Levich. They were all first-class representatives of the dealership.

sara925

Feb 26, 2016

I absolutely adore this Toyota dealership, especially Shane Siegle. I am a repeat customer at this location, primarily due to their phenomenal customer service. I went to Shane years ago when I desperately needed a new car and had no clue what to do. Not only did he help me then, but he has continued to have my best interest in mind with each upgrade I make. Just recently, on a whim, I went to Shane with an idea of possibly upgrading and left with a great deal that day. I would also like to recognize the gentleman in the financial department who got me in and out in what felt like a matter of minutes. I trust Toyota immensely and will continue to recommend this dealership and team.

Jay42

Feb 26, 2016

Steve listened to what I was interested in and the pace I wished to pursue. Got what I was looking for and couldn't be happier,

Jule A Loy Gray

Feb 26, 2016

Salesperson was extremely helpful and friendly. Financial consultant was extremely helpful. Trainer was extremely helpful when I picked up the vehicle. Great people! A great experience!

midwest gal

Feb 25, 2016

Ken Bright was our salesman, we have purchased two cars though him and we highly recommend him.. He is kind, courteous, professional and worked very hard to give us the best deal possible. The whole process was very enjoyable and we are very happy with our 2016 Corolla along with all of the great service we have received through the years!

Stephxxanieee

Feb 24, 2016

I called the dealership just to test drive a new Prius after having my old 2003 Prius for 7 years. I was immediately transferred to Todd who asked helpful questions up front to get me in the right Prius. When I arrived we took a short test drive in the red one which I had requested on the phone. He explained all the new features in great detail and when I fell in love he helped me to find a financing solution that worked best for me. Bruce in financing was great too. Took great care in detailing the lease to me since I hadn't done one before. I only wish the delivery coordinator had been a little bit slower when discussing new features with me at pick up. But I've mostly figured out how it all works. Thanks for everything! I'll definitely send my boyfriend Todd's way when he is ready for a new car in a few months.

Tallhall23

Feb 24, 2016

David lovan was my sales rep and he worked very hard at getting me the lowest price and the most for my money. I'll definitely recommend others to visit Toyota of des moines.

Skostyk25

Feb 24, 2016

Toyota was amazing to work with. We went from dealership to dealership and here is where we found the best deal for what we were looking for along with some of the best service. Faraz Asad gave us an amazing car buying experience and we are very grateful for his guidance and kindness. Chad was also a huge help- he was sure to go out of his way to meet our needs. Thanks Toyota! :)

phillyred79

Feb 24, 2016

Ken Bright provided a very easy and pleasurable experience while I was there leasing my new Camry! Would highly recommend him and this dealership to friends and family! Couldn't be happier!

Clergy99

Feb 23, 2016

The Deal was quick and easy with a helpful staff. No back and forth negotiations necessary as they easily met the advertised national lease deal.

Vivian

Feb 23, 2016

Bob Link was helpful and patient while I "shopped". He answered all my questions and gave me the space I wanted and needed to make my decision. Bob treated me very fairly and I will definitely check in with him when I'm ready to purchase my next vehicle.

KV324

Feb 23, 2016

I had an amazing experience with Toyota of Des Moines. They were efficient, welcoming and focused on what would fit for my family and our needs. I strongly recommend them.

Tony62

Feb 21, 2016

I walked in there not really expecting to get financed. They were very friendly not pushy at all. They secured financing for me. I drove my new used truck home that day. Will definately be going back to them in the future.

Kourtney

Feb 20, 2016

Loved everything about my expirience I recieved! Mike listened to all my wants/needs and didn't try to put me into anything he knew I couldn't afford or want! Everything was quick and to the point! Mike was completely willing to work with me on making the deal perfect for both sides! Would for sure buy from Mike and the dealership again!

bmwolford15

Feb 17, 2016

We came in with a small margin of making a deal, due toward how upside down we were in our trade. I felt they worked for me. We were able to find two vehicles that fit our needs and wants. I feel they were upfront and honest

kellare67

Feb 16, 2016

Everyone we worked with was very professional and courteous. Scott and Pete were awesome! We have a Toyota and wanted to stick with what we know and like.

Kmadison1

Feb 16, 2016

They made buying my first vehicle a great experience. I felt at ease and comfortable working with Toyota. I would recommend them to anyone looking to buy a vehicle.

Boo60

Feb 15, 2016

Troy Hartshorn was the one that greeted me when i first arrived,he was very professional and helpful with my purchase.For being new at the dealership he did an awesome job for me and i would buy from Troy again.He should be a wonderful asset to Toyota Of Des Moines.Thank youMatt Grant

clheat

Feb 15, 2016

I went in looking for a used vehicle. William Godwin started talking to me about leasing a vehicle instead. It just made more sense for me. He had put me in a used car before and it was a great car but he must have just sensed it wasn't right for me. He went through the whole process with my support system and me. Very pleased.

customers&k

Feb 12, 2016

The salesman, Mike, did a great job meeting us where we needed to be on price and quality of vehicle. Finance department got us a very competitive rate as well.

Dave

Feb 11, 2016

Very fair price. Everyone at the dealership was very easy to deal with. It made buying our truck a very pleasant experience. This is our second experience buying here and both times it was a very good experience.

Wilber12445

Feb 10, 2016

Excellent service good People , like a family They explain every thing on your lenguageGood price , good payments I like itI gonna talk to my friends about Toyota

Matt

Feb 9, 2016

Several employees worked with me on my purchase, and all of them did a wonderful job!Everyone was friendly, answered my questions thoroughly, making for an efficient experience.

Itaska

Feb 9, 2016

We have purchased several vehicles from Scott. He has always been a most professional and courteous salesman. He even knew what I wanted before I did. A great pleasure to deal with. Thank you.

zcox522

Feb 9, 2016

Dan was very friendly and helpful, and didn't hassle or bother us. We are very happy with our new Toyota Highlander and will definitely work with Dan in the future.

Ron

Feb 6, 2016

Rob was wonderful! He made the process easy and even washed our old car so we could deliver it in in good condition for our daughter. The finance guy was delightful without pressuring us to buythings we didn't want. This is our third Toyota and we'll keep buying them with this kind of service.

hung

Feb 5, 2016

Rob is very friendly and know what we need. It is very nice to work with him. The services that Toyota of Des Moines provide is a five star services.

Ctiggs

Feb 1, 2016

My wife and I just purchased a new RAV4 and not only do we absolutely love the car but we also loved the experience! Heather (online sales manager) made the entire purchase very easy by handling our trade evaluation, finance and payment options, credit apps., etc...all through text and email to keep the transaction hassle free, which was very important to us as having 2 young kids makes sitting at a dealership for long periods of time difficult. All in all when we went to the dealership to finalize it took less then 40 min before leaving in the car as Ryan in finance was exceptionally quick and friendly as well. We will most certainly be back!

Tundra13

Feb 1, 2016

Excellent service all the way around, including sales, finance, service, even shuttle driver was friendly, This dealership is the only Toyota dealer we'll purchase from.

Kathy S

Jan 31, 2016

I had the best car buying experience with my 2016 Prius at Toyota of Des Moines. It was one of the first new models to come off the truck from overseas and was ordered through an online relationship with Shane Siegle. Shane never let more than 30 minutes pass to respond to my questions or request and he came through on every issue we needed to deal with. Picking up my new Prius yesterday was the smoothest experience I've had a dealership. And, since this was my third Prius, I have used their Service Department for the past several years. KUDOS to Toyota of Des Moines !!!

Happy Return Customer

Jan 31, 2016

We found Toyota Des Moines to be top notch! Everyone is friendly and the business is always spic n' span. They worked very hard to find the vehicle we wanted. We were driving our new vehicle in one day. Rob is very knowledgeable and personable. Chad was vey efficient and the gentleman training us was very thorough. It was like clock work. We were in and out in an hour. We could not have asked for a better experience!

Reitzler

Jan 30, 2016

Nick did a great job with helping me with leasing my 2016 Rav 4. It was the first time leasing a new vehicle and made it really easy to understand.

mela1985

Jan 29, 2016

Everything was great . thank you guys I love my 2016 Toyota. Would reccomed people to Toyota . place was clean employees friendly .keep up the great work Toyota team.Amela Dedic

tpg66

Jan 29, 2016

Austin was extremely helpful and a great place to shop for options. We didn't have an intention of buying when we walked in but found what we were looking for coming off the truck that night. Wonderful experience!

Danhaymes

Jan 29, 2016

I went in randomly on Tuesday because of A commercial I had seen on television. I went in and was directed to work with Joshua. He took the time to first listen to me and what I wanted with a vehicle. I told him price range I told him what I was looking for and that I was very busy because of caucus and did not have a lot of time. Knowing that Joshua was very knowledgeable with his inventory and was able to direct me to 3 to 5 choices one of which was the vehicle I purchased. I will be recommending Joshua and Toyota of Des Moines to my friends. Joshua was excellent.

happy 123

Jan 28, 2016

Faraz was an excellent person to deal with. He made the buying experience enjoyable. Got a great deal and am very happy with our new van.

Meg221

Jan 28, 2016

We had a good experience buying from Toyota of Des Moines. The sales team wasn't overly pushy like most places! We got a great deal for our SUV and have been extremely happy with it so far!

GingerSanta27

Jan 27, 2016

Toyota of Des Moines always treats us like family. We have always had easy dealings with the dealership. We highly recommend buying a car from Steve Henigan. Steve is very easy to work with.

Jesmel

Jan 26, 2016

We are foreigners and Toyota was very helpful to find a way so we could have our new car delivered without having a Iowa driver License.Thank you Toyota :)We highly appreciate everything.

mgriff

Jan 24, 2016

Ken Bright and the entire team at Toyota of Des Moines were wonderful to work with on the purchase of my New Toyota Rav 4 Hybrid. I am loving this car.

Beck, Rav4

Jan 21, 2016

Purchasing our Rav 4 at Toyota of Des Moines was a great experience. Our salesperson - William Godwin was very knowledgeable and helpful in our process of buying the vehicle.

scmiles

Jan 21, 2016

Everyone, from the sales team, finance, and delivery team are top notch. I bought my wife a new Rav4, then days later traded in my 2008 Tundra on a new Tacoma Limited. The experience in both sales was a great experience.

bzajim71

Jan 18, 2016

Purchasing a car was easy and a smooth process. Also, communicating with the dealer went really great. I liked the presence of the people around.

Familyfour

Jan 16, 2016

We had been thinking about replacing our 2005 Honda Pilot for about 8 months, but were not 100% sure we wanted to get another SUV or something a little smaller. We knew Toyota cars were rated very well in Consumer Reports magazines, so we arranged a test drive online. We met Steve Henigan and he went through all the features of the interior and then we had our test drive. The car was wonderful- roomy but not too big, lots of features that our old vehicle did not have. With our Team National membership we were very pleased with the price and decided to buy! We picked up the new car one week later. Everyone was really nice and pleasant to work with; no one made us feel rushed; Steve even drove us around the lot to check out all the other colors to make sure we were happy with our choice. Chad was great with helping us with the financing and Josh made me feel very comfortable with the audio, Bluetooth and navigations systems. Thanks Toyota of DSM!

Moni

Jan 13, 2016

Very friendly, Mike worked hard to find a Truck that was in my price/payment range! It took several.days but Mike got what I needed. Chad in Finance went through each detail thoroughly.

Happywithmycar

Jan 13, 2016

I felt Bob was truly committed to making my car buying experience smooth and easy. I would recommend the dealership and Bob to everyone. I have not had great car buying experiences in the past as I felt they were just out to make a sale and didn't care about much else, not true with Toyota of Des Moines. I really felt Bob went out of his way to be helpful to ensure I was happy with my purchase.

kempcarlin12

Jan 12, 2016

My husband and I have driven Chevys exclusively for the past decade. When we were in the market for a new car, we found ourselves looking at hybrids which took led us to Toyota of Des Moines. We found a car online on Sunday, test drove it on Monday, and they held the car till we were able to pick it up on Saturday. From trade-in to titling, it was an excellent customer service experience. The employees we worked with answered all of our questions and at no point did we feel pressured or pushed into buying something we didn't want. We felt valued as customers, not like a couple of walking dollar signs. Pete Dalamaggas in the finance department was especially wonderful to work with. We couldn't be happier with our new Prius and our Toyota Des Moines experience!

Ford4cy

Jan 9, 2016

Very helpful, caring and knowledgeable team!! I even hugged my finance guy! He rocked!! Very impressed with help but non pressure sales. They worked as a team and answered all of my questions.

Mookie

Jan 9, 2016

Loved the experience! You guys made car buying easy. I got a great deal and couldn't be happier! I will send everyone your way.

Brittany

Jan 7, 2016

Charlie was very helpful and answer all my questions. Very friendly. Great service. Got me to the price I needed to be at. Will recommend to friends.

mike4657

Jan 7, 2016

Straight forward, honest dealership and employees. They especially helped with our older trade in, they allowed a fair price. I was surprised a big dealership would even monkey with a 19 year old trade in.

jrklemish

Jan 7, 2016

Have always been a Toyota customer for our last two cars and will continue to be. Josh was very helpful on finding us exactly what we were looking for and everyone else that we spoke with was very friendly and helpful. We will continue to be Toyota Customers.

CK

Jan 7, 2016

First time buying a Toyota/Scion and was blown away by how easy and nice the staff was. Steve Henigan and the rest of the crew have me the best trade in, best price on the new car, and I was in and out in less than an hour.

ckutzner

Jan 6, 2016

Never leased or owned a Toyota vehicle before. Will continue to stay with Toyota & my husband will be switching over as well! 15,000 miles per year sold me on a lease.

Brichettok16

Jan 6, 2016

Thank you for helping me find the perfect car for me and for making my first "big kid" perchase an easy one! I highly recommend Toyota and especially Charlie Colosimo!!

familyvan

Jan 5, 2016

We traded in a 2012 Chevy Equinox for a new Toyota Sienna. Overall it was a fair trade in and a hassle free transaction. Staff was friendly and knowledgeable.

mmmurdoch

Jan 4, 2016

Rob was Great as were the rest. We hadn't planned on buy that day but we got a deal that just was more than we expected.

Iowagirl

Jan 3, 2016

I went to 3 dealerships looking for a new/used crossover SUV. Toyota was by far the best in price and customer service. I will be going back for my next car purchase as well.

scotthintz

Jan 3, 2016

This dealership is always great to work with, this is my second Toyota purchased from here. I traded in a grand touring CX-9 for limited 4Runner and I couldn't be happier.

mvwieck

Jan 2, 2016

Unforeseen car needs happened...one call to William Godwin, he was on it! A trip to Des Moines, view of the options, drive test and papers ready to roll and Our CRISIS ENDED!! ALL because of Toyota's FANTASTIC TEAM WORK!!! FROM GREETINGS AT THE DOOR TO FINAL EXIT DOOR THERE IS...NO OTHER PLACE THAT HAS LISTENED AND COMPLETED THE JOB AS WE HAVE HAD DONE WITH OUR ONGOING PURCHASES FROM TOYOTA OF DES MOINES!! THANK YOU FOR ALL THE YEARS AND YEARS TO COME!! MARVIN AND VICKIE WIECK

xx

Jan 1, 2016

Steve Henigan and Des Moines Toyota/Scion are amazing. Was in and out in less than an hour with my new car. Got the best trade in price, best CPO price, and was treated very well.

Tundra10

Dec 31, 2015

Bob Staley was great to work with very knowledgeable . He found the right truck for me I will be a returning customer thanks again Bob and the others at the dealership

Jenny

Dec 30, 2015

We recently updated our 2006 Sienna with a 2015 model. The process was so easy and everyone at the dealership was great to work with. Everyone was very thorough with explaining all the features of the new vehicle. Very happy!

Happy in 2015

Dec 29, 2015

Todd was easy to work with. We did a total of 4 new leased vehicles over a 4 day period and everyone seems to be happy.

Prius Owner Diane 1234

Dec 29, 2015

I received Excellent Customer Service from Rob Hutt. I bought a used 2013 Toyota Prius. I am so happy and will recommend you to everyone!

wenwu

Dec 29, 2015

I got my first car (Camry) there. It it wonderful car. They are really nice and offered me great deal. Yeah, let's hit the road.

Mona

Dec 28, 2015

I had a wonderful experience while making a car purchase. Wayne was really nice and helped us in zeroing in on to a good car based on our description of what we wanted

snow flake

Dec 28, 2015

Steve is very straight forward , and kept me updated on delivery. He had vehicle ready for pick up , paper work and paying took only miniutes

IowaArcher

Dec 26, 2015

Steve was upfront and willing to work with me on pricing via texting which is really appreciated as I am extremely busy with 3 kids and can't afford to spend hours in a dealership. This really saved me a lot of time and I was able to come in and close a deal very quickly because we were able to establish a good price point beforehand (thank you!). I was then able to come in the next day and purchase a vehicle with Charlie. I am a long time Toyota customer and would prefer to have a dealership I can keep coming back to. Because they were up front and right to the point about pricing without a lot of hassle I will be back again! The top three things that will definitely keep me as a long term customer are:1) Friendly staff that makes you feel welcome.2) Straight to the point about what can be done for pricing; without coming into the dealership and without a lot of haggling.3) Easy close out process and no high pressure to sell additional things (warranty, paint protection, etc.) unless the customer is interested in hearing more about them.

rub doctor

Dec 25, 2015

This dealership will go the extra mile to accommodate your needs. 4th time purchasing there and will continue to do so. You'll be glad you did!

Craiger

Dec 25, 2015

Scott did a great job! They did excellent at helping me get to know my car! Love the 2016 Highlander ! Great place to do business! They always take care of me

Rlmb

Dec 24, 2015

Faraz was great to work with! He answered all of my questions and made my first car purchasing experience very enjoyable! I will recommend him to all my friends and family.

jjwills123

Dec 24, 2015

WE are retired and decided it was time to trade our two cars for only one car. our sales person was Shane Siegle He is an amazing salesman.. Very friendly, very helpful. He made our experience well worth coming to Toyota to buy a car. We have been buying Toyota"s since 1982. Thanks again for the great experience.

Lisa1113

Dec 22, 2015

My husband and I had a great experience buying our SUV at Toyota of Des Moines. Friendly, knowledgeable staff. It was a very easy and pleasant experience. We will be back.

Prius driver 123

Dec 22, 2015

This salesman wanted to make sure we were completely satisfied with our purchase. I appreciated that he went the extra mile for us! I left with a positive opinion of Toyota because of this salesman.

duc nguyen

Dec 21, 2015

Daniel Murray at Toyota of Desmoines is best salesman.Easy buy , easy deal . I love my new Tacoma , car look nice and run great . Thanks

Wally

Dec 18, 2015

Thank you Ken Bright for all your help during our recent purchase. You are very knowledgeable and was able to answer all our inquiries. Thank you again.

motomom3

Dec 18, 2015

This is our 3rd 4-Runner! William was very knowledgeable about Toyota vehicles and helpful on our selection toward picking out exactly what we wanted!!!

FitBuyer

Dec 16, 2015

Thank you Mike Job for staying late to meet me and for not rushing my purchase decision. You and the rest of the staff I encountered made purchasing my Honda Fit easy and even fun! :)

emilyd1003

Dec 15, 2015

Buying my first brand new car, I was nervous to say the least. Todd and everyone at Toyota made the experience an enjoyable one! Highly recommended!

pleased in Ankeny

Dec 10, 2015

Steve put forth the effort to show that he wanted our business. He worked outside of his business hours to make sure we were happy with our purchases. He was responsive and helpful; he answered all of our questions and addressed any concerns we had.

ReadyToTravelMore

Dec 9, 2015

We are happy with our new Prius V. . . the trade in and purchase was a fun, informative and rewarding experience for us! David and Paula Brown, New Virginia, Iowa!

Robert

Dec 8, 2015

I purchased a certified preowned Toyota Tacoma from TDM. As I flew in from out of state, I had no opportunity to inspect or drive the vehicle prior to purchase. I would highly recommend their CPO program; the vehicle was in excellent condition. Mike in Internet sales was helpful and professional. Overall my experience with TDM was very positive. They even came and picked me up from the airport!Thanks for helping me make the trip a successful one guys!

widowp

Dec 8, 2015

Scott Hampe worked with me to find just the right car to fit my daily needs as well as my financial needs. Everyone at the dealership was fantastic and gave excellent customer service!

deaton0216

Dec 2, 2015

My son has purchase 2 vehicles from Bob and everything has gone super for him. So, my son and I came in together and everything went very smooth and got just what we wanted. Very satisfied with Both Bob and Williams help! Thanks Garry from Des Moines

Guitar0824

Dec 2, 2015

Went in for a Prius. All this employee did was brag up the brand and himself. He showed me almost all of his sales and the names of people that bought from him as well. Also, showered me the mileage on the cars. I defiantly would not want people to know what I bought from the dealership. On the screens it showed what they paid, what they traded, how often they traded, and other personal information. It seemed like a total waste of my time speaking to this person. He didn't want to even show me a new car when i expressed interest. I will defiantly never do business here.

Foxy Lady

Dec 2, 2015

Steve Henigan is your #1 Salesperson and Toyota of Des Moines is the right place to go with your needs. We had our Rav4 totaled by a deer and Toyota came to our rescue in a week to help us with a replacement. We are thankful for their expertise and help.

Kretz91

Dec 1, 2015

I came in not expecting to buy a car, but JD Kent convinced me otherwise! The deal on a 2015 rav4 was too good to pass up. Thanks again!

RachRich

Dec 1, 2015

Couldn't have asked for a better experience at Toyota DM! From the beginning Bob made sure the focus was on what would work best for me and my budget. We reviewed all the options, and I'm so happy with my new RAV4!

Mike

Nov 30, 2015

Charlie was very professional and answered all of our questions related to buying a certified used Toyota. He worked with us to make the deal fair to us and Toyota. The car delivery person, whose name I didn't get, described every feature of our purchase in as much detail as possible. Overall, it was an excellent buying experience.

"WHEELS"

Nov 30, 2015

Michael Jobe was a great young guy to work with. Very knowledgeable, listened to our needs and made the process very easy. I'd recommend Mike, and Toyota of DesMoines to anyone in the market for a new or used car.

Fedmanisu

Nov 29, 2015

Scott was knowledgeable and willing to work with us to reach a deal that we wanted. The financing was also very easy and quick. This was the best car buying experience I have ever had.

jonmc7583

Nov 28, 2015

I worked with Dan sales, Dallas in finance, and Bill in delivery and each of them exuded the very definition of excellence in service. Timely replies, knowledgable answers and personable to deal with. I could not recommend Toyota of Des Moines any higher. They were GREAT!

lloyd88

Nov 28, 2015

This is the second Toyota we have purchased from them.Both times the salesman has been very helpful. Our salesman was this time was Ken Bright, he answered all of our questions in a professional way. We were very pleased the way we had all questions answered.

don5496

Nov 28, 2015

I purchased a 2011 Honda CRV. The salesman was William Godwin. He was very polite and enjoyable to visit with. I started with a very aggressive price goal and he came within $500 of my goal. I am very satisfied with my purchase.

our sienna

Nov 27, 2015

Our experience with this dealership has been very positive. All the persons with whom we had contact were very kind and helpful. Faraz Asad was so patient in helping us find exactly what we wanted and needed. Chad Millhollin helped us quickly wrap up the paper work. I wish I could remember the name of the service tech. He was so knowledgeable and willing to tell us how everything worked on the car!

ernboury

Nov 27, 2015

This is our second car purchase this year. Both times David Lovan was our salesman. David was courteous, friendly and professional at all times and made the whole car-buying experience a breeze. We have been loyal Toyota customers for over 15 years now, and don't see any reason why we would go anywhere else.

dustindemarest

Nov 26, 2015

My wife and I recently traded in both our vehicles for leases. Heather was our sales person and did an outstanding job communicating with me via text prior to meeting, so she was ready with vehicles when we arrived. Heather was extremely patient with us, spending two and a half days either by texts or in-person, providing great customer service. She was also extremely knowledgeable and was able to answer all our questions. We felt we received top dollar for our trade-ins and received appropriate discounts and incentives on our new leases. Our first night, we were at Toyota late and everyone from the Sales Manager to the Delivery department did an outstanding job making us feel comfortable and at ease waiting for my new Highlander XLE. I went from a Tundra to a Highlander. The Highlander is perfect for my towing needs with its towing enhancements. The next night we traded in my wife's Camry for a lease on new Camry V6 XLE. Technology has sure come a long ways. There was a slight hiccup in the delivery of our new Camry, but the Team at Toyota let us take home a loaner (Brand New Camry) while they inspected and prepared the car we wanted and insisted they deliver it to our home, 50 miles away. Everyone was friendly and smiles all the way. We first became customers of Toyota of Des Moines in 2013 and have gotten 4 vehicles from them. Toyota is the only Manufacturer of automobile we have driven for the last 9 years and we have never been disappointed. Toyota of Des Moines has an outstanding team all around! We will definitely be lifetime customers!

Jv1007

Nov 25, 2015

Because this the greatest opportunity for me.. I never have a new vehicle before.,.. All the people here are friendly, just the best people ever

Cetulk

Nov 25, 2015

I had a great experience here. Everyone was so friendly and helpful. Helped me right away and I left the same day two hours later in my new car! Will be going back when I'm ready for another upgrade.

hbates

Nov 24, 2015

For the most part, a generally good experience. Sales service was good, but a little disorganized. Took my car registration to be copied for records, but forgot to give it back to me and I drove off without it - yikes! Also, when getting financial aspects set up, the person we worked with in regards to that wasn't very clear with what he was outlining (i.e. extended warranty and extra services). He was really working hard to just sell something and was a little rude.

Fay

Nov 23, 2015

Bob was great to work with. He is very knowledgeable of the Toyota brand and understood what I wanted. It made my buying experience easy and enjoyable. I cares about his customers and would recommend him to my family and friends.

John Balducchi

Nov 22, 2015

Ken Bright has been my sales person for 15+ years. He completely understands my vehicle requirements and is very professional while working thru the buying process. In addition, he always takes time to add the personnel touch to the experience and makes it a joy when buying a car.

amablackman

Nov 22, 2015

Bob and William were very attentive and made our buying experience a pleasant one. The entire process was quick and painless. The entire family is thoroughly enjoying our new van!

Happy Dutchman

Nov 20, 2015

William Godwin was my sales person, but not really. He was more of a personal adviser. He took his time to show me features and benefits of the vehicle I was interested in and was NOT pushy. In fact, I left after our first meeting and ruminated on what he had told me and then came back 5 days later to do the deal. I was very impressed by him and Paul, the used car manager who treated me very fairly on my trade in. My previous car buying experiences were a battle with obnoxious people. William and Paul and the rest of the people in the dealership changed my attitude. I love my new 4Runner, thanks William!

PumpkinTacoma

Nov 19, 2015

I had been looking at getting a new truck for some time. Bob Link gave me a heads up a few months ago that there was a restyled Tacoma coming out. The day one hit the lot, Bob had me in there to see it. We looked at the Tundra to be sure Tacoma could do the job for lifestyle. Once I settled on Tacoma, he pulled up the computer and found out was on order and then we worked out the deal. Painless and positive. The worst part was the wait for Toyota to build my new ride! Finally it arrived and in less than 1 hour. Bob and Chad had me on the road!

justin1212123

Nov 17, 2015

Steve helped me purchase a great car at a reasonable price. The car buying process was fast and easy. The new car is awesome! Thanks Steve!

FredL3006

Nov 16, 2015

Wayne Barnett made buying a new Rav4 an enjoyable experience. He explained all the features of the vehicle to our complete satisfaction. There was no pressure to buy anything we didn't want and when I asked a question that he wasn't sure of the answer he asked someone else rather than promising something that wasn't true. I really appreciate that kind of honesty. There was no pressure from any of the staff who helped us and they all made us feel special. I will gladly recommend this dealership to my friends.

jlynnebrooks

Nov 15, 2015

Steve helped me to find exactly what was right for me and my family. I set a budget and he did everything that he could to keep my payments where I wanted them. Other dealerships have tried to steer me away from the vehicle that I wanted, instead of working with me on things. The experience was quick and quite exceptional!

JustinD1015

Nov 14, 2015

Always have loved the Toyota brand, Faraz made the visit to the dealership equally enjoyable. Love my new car, thanks for making my overall experience one to remember!

Camry_Owner32

Nov 14, 2015

I purchased my car today from Toyota of Des Moines. The process was very quick and easy. The selection of cars was great. They worked with me on the price. Overall, this was one of my easiest car buying experiences.

JaysonL811

Nov 13, 2015

Great car dealer. Would highly recommand Toyota to everyone I know. Sale person (Angelee) was very friendly and knowlegeable about the Toyota Rav4 that I purchased. Before leaving Toyota, Bob explained and showed me everything I need to know about the vehical. Bob took his time and made sure that he did not leave out any detail. Thank you Angelee & Bob for a great experince at Toyota.

Vicki

Nov 11, 2015

This is my last new car and I have owned 3 previous Toyota's. The sales people are knowledgeable and if they don't know the answer, they will find out the answer. I like this as they are human and do not try and trick you. If you have a problem, as I did with my lift gate, they say bring it out and find out why. They do not treat me like a dummy because I can not work all the bells and whistles on the new cars with blue tooth and computer apps. I appreciate theirpatience and attitude with me.

Angela

Nov 10, 2015

This was our first experience with Toyota and we are extremely happy with it. Everyone we dealt with was very helpful and we would definitely purchase again from Toyota.

Kevin

Nov 9, 2015

I went in to look at the new corolla's we have large vehicle and I only needed the average commuter vehicle. I was very pleased with the vehicle. Wayne approached me a few yards away from my car, I liked that he was not aggressive he simply made himself available to me. Within 24hrs I took possesion of the vehicle. Everything went smoothly and most importantly I was treated the way exactly the way I wanted to be treated in this transaction.

toby

Nov 6, 2015

I have given this rating because the service we received was excellent. Heather and the whole Toyota team were very helpful in accommodating our needs.

Happy customer

Nov 5, 2015

My experience was great from driving into the parking lot; someone approached us immediate, then meeting with Bobby on both occasions, to then meeting with Chris in finance. To top it off, Josh gave us a thorough overview of our new vehicle; while the whole time our sales person Bobby Staley stayed us through the entire experience. We had a good experience our first time around in purchasing a vehicle at Toyota of DM, but an even better experience the second time around! We will definitely go back there & refer our family & friends!

craig123

Nov 3, 2015

It was a pleasure working with Bob Staley at Toyota Des Moines. He found me just the right 4 Runner and at a great price.

RMA

Nov 3, 2015

Steve and everyone at DM Toyota were great to work with during my new car experience. I am happy with the outcome and love my new 4runner, which was custom delivered from another dealership. I will surely recommend DMToyota and Steve to my friends and family.Thanks for a great experience!

Jennifer

Nov 3, 2015

Thanks to Steve Henigan I have faith in car salesman once again. I have purchased many cars and can be somewhat picky. With all of that Steve treated me like a valued customer, even when purchasing a used vehicle. I also felt that he was so honest and refreshing to work with. Steve was always timely in dealing with us. I couldn't have asked for more perfect experience. I have to say even the gentleman who helped us with our pick up treated us with the utmost respect. He spent a good amount of time with us explaining features in our vehicle and asked if we had any questions. All in all I loved my experience at Toyota of Des Moines and will most definitely go back as well as tell others about what a great place it is!!!!

Lightening 11

Oct 31, 2015

Everyone done a wonderful job. I appreciate how hard Steve and Ryan worked to get me a great car. I will be telling everyone how great and wonderful the people here are.

jaytodd

Oct 31, 2015

Toyota of Des Moines apparently has high expectations of its employees and of its business. On 28 Oct 2015, I acquired a 2015 Toyota RAV4 XLE AWD (2nd Rav4). I didn't hesitate on which dealership in my local area where I wanted to do business! On a very hot summer day back on 28 Aug 2013, I went to Toyota of Des Moines and was very impressed from the receptionist at the front desk to driving away in my new vehicle to the follow-up calls and e-mails. This first impression is why I will continue to use Toyota of Des Moines as my dealership of choice! Also, the reason why I have and will continue to recommend Toyota of Des Moines to friends, family, and colleagues. This experience resulted in no deviations from the high ratings I had for this place. As usual, I contacted Shane Siegle to help me decide on the options I had. He is TRULY EXCEPTIONAL in his knowledge, advice, and customer service skills. He is a big reason why I don't hesistate on using Toyota of Des Moines. Ryan McClanahan in finance is also, TRULY EXCEPTIONAL. Very efficient and answered questions to my satisfaction. Finally, Mr. Bill Klomstad (Delivery Coordinator) is TRULY EXCEPTIONAL. Again, it was 2013 when I found out there were dealerships that had a designated area and staff to explain the vehicle from front to back. Klomstad did his usual, TRULY EXCEPTIONAL job at explaining everything. I appreciate the way the Rav4 was prepared prior to my possession. Thank you for the picture in front of my new Rav4 that was sent to me by e-mail. A couple of days after the possession of my new Rav4, I received a follow-up call from Dot Ray (Customer Service Representative) mainly asking how things were going. Also, I received an e-mail from Shane Siegle. I know I will receive additional follow-up calls/e-mails in the future. This is really great customer service and has always proved to me that I wasn't just a number. After my first purchase, I wasn't expecting this from a large, busy dealership. I strongly feel (based upon experiences in the past with Toyota of Des Moines) they will do whatever they can to assist their customers. Until next time........ Thank you, again, to Siegle, McClanahan, Klomstad, and Ms. Ray. Also, to Toyota of Des Moines for its TRULY EXCEPTIONAL job for their customer service; employees they have; vehicle selection; and moving to Grimes (which is closer to me). I recommend Toyota of Des Moines and the Toyota brand. I have found them to be very reliable!!

Terry

Oct 28, 2015

Simply outstanding, no high pressure, worked to get a deal done, great delivery and follow up. I will recommend and use this dealership again for buying a vehicle.

dj68687

Oct 28, 2015

The sales person work hard in getting me out of my lease which I had for 18 months. The leased vehicle hard low mileage and wanted to purchase a car of my owe. They made several suggestions, lowered my monthly payments and feel comfortable in getting a used yet new car for myself. I have showed this new car off and others love the color and the many available accessories which came along with the car. It is a 2012 and has more than a brand new one.

KellyStill

Oct 28, 2015

As my first time purchasing a vehicle from a dealership, I could not be more satisfied with Rob Hutt and Dallas Buck at Toyota of Des Moines. I was dealt with honestly, patiently, and with my needs and financial situation taken into full consideration. I bought a great Scion XD that perfectly fits my needs and a sensible payment plan that works very well with my income.Thanks again to Rob, Dallas, and all to the Toyota of Des Moines staff; I'll be sending all of my friends and family your way!-Kelly Still

Outside gal

Oct 27, 2015

Worth the wait! Drove the trail edition and I loved the ride. I knew TRD pro would be even better?? Great handling vehicle. Hope to keep this vehicle 15 years and 275,000 miles like my Toyota Sequoia that I purchased from Toyota of Des Moines in 2001.

Jkevans

Oct 26, 2015

My time at Toyota has always felt very comfortable, never pressured into getting into or buying something I'm not familiar with persuaded to. They give me all the options and see the best way they can help. Comfortable and not pressured - thank you.

Amieelynnc1

Oct 23, 2015

It was the easiest car buying experience we have ever had, Shane made it so easy, we saved a lot of time and did most things over the phone and internet. We are very happy with our new mazda.

angie123

Oct 21, 2015

This is our second purchase through Shane Siegle but he is not the only salesperson we have worked with as we have purchased other Totyotas from this dealership. We can't compare Toyota of Des Moines with others because we don't car ship anywhere else. Toyota is a trouble free outstanding product and Toyota of DM deals in an honest way with their initial pricing. It has always been a rewarding experience. Very professional, competent people.

jmurray551

Oct 20, 2015

Our experience at Toyota of Des Moines was the best. Mike was very attentive to our needs. He gave us all the time and space we needed to make a decision. No pressure, only a desire to answer our questions an concerns. Chad, the finance specialist worked hard to put the right deal together for us. The customer service department that showed us all the features of our new van was also very helpful and answered all of my wife's questions. The car was thoroughly cleaned before delivery. It was spotless. We will buy from Toyota of Des Moines again and will recommend Mike to our friends.

mbowersox

Oct 20, 2015

Austin provided all the information I needed to make a decision. Very helpful and courteous. Will definitly recomend to family and friends. I was very grateful to be able to take care of the process in one afternoon.

Vanlo,jessica

Oct 18, 2015

The dealer sales person help what we needed to do paperwork and we both wait patiently paperwork done smoothly and it went fine. That why I gave the dealer sales excellent performance on the sales floor

Hawkfnatic

Oct 17, 2015

Shane our sales person was told that we don't mess around buying a car. He got the message. When he came back to us he had the best deal he could give us. It was fun purchasing a car from them. The finance person was quick and accurate. The gentleman that explain the features of the car (Bill) was very informative and new his stuff.The over all experience was fun like it should be when you buy a car.Once we went there for an oil change on our car that wasn't purchased there. The Service Manager told us we didn't need one yet, You can go 10,000 miles between oil changes on this car. He could have gone ahead and changed the oil and charged us and we would have been happy, but he didn't take advantage of us. So we never forgot this.

Jenny

Oct 16, 2015

From the moment I initially visited the Toyota of Des Moines website, to the final picture taken of my 7 year son and I with our new RAV 4, the experience was comfortable, no pressure, professional, and informative. Steve Henigan made the experience an exceptional one, despite a few hiccups I experienced with getting my trade-in title in order. His response was, "No worries". And in the end, there were no worries. We had a wonderful experience and when the time comes I have no doubt we will be back to work with Steve and the staff at Toyota of Des Moines, again... everything from the first tire rotation to the next vehicle purchase.

Nancy

Oct 15, 2015

Our salesman Ken Bright was a no pressure type of guy which my husband and I liked. He knew the car and how it performed. Answered all our questions and was right on the money when he said, if you drive it, you will buy it!

Carolyn

Oct 13, 2015

From my first phone call to Steve Henigan at Toyota of Des Moines, Steve was listening to what I wanted in a vehicle. Being a single woman in my late 60's, reliability plus affordability were very important. Steve found a vehicle that fit my lifestyle and affordability, perfectly. I have been a longtime customer of Toyota of Des Moines for many years and had referred friends and business associates to Steve as well, knowing they would also receive great service! I am very happy with my 2016 Toyota Camry Hybrid!!

ericandlauramiller

Oct 10, 2015

Our salesman was Ken Bright, he was friendly, listened to our needs, diligently worked with us and got us the perfect vehicle for our family.

Carolyn

Oct 10, 2015

Thanks to Steve Henigan and the team at Toyota of Des Moines, my experience in purchasing a 2016 Camry Hybrid was wonderful! As a single woman in my late 60's, I had concerns about making the right decision for me. I travel a lot to see grandkids in other states and I wanted a car that would get good gas mileage and that I would feel safe driving in all types of weather. Steve listened and assured me that I could even handle the Ruby Red exterior. :-) I've been a long time customer of Toyota of Des Moines and have always felt they had my best interest at heart. Thanks again for providing great service and a great price!!

john22

Oct 8, 2015

William listened to our needs and was knew all the features on the truck and helped set them up. He made it easy to buy.

Bulman, Cindy

Oct 7, 2015

Salesman great and made us feel important. Financing signing too long. Car wasn't ready but salesman made up for delay. Appreciated person who spent time showing me features of vehicle and setting up met Bluetooth and other settings.

Highlander

Oct 7, 2015

We were very happy with our experience in dealing with the people at Toyota. Rob made it very easy to complete the process of buying our vehicle. Billy) ? who explained our features on our vehicle, is also very good at what he does..

Cindy

Oct 7, 2015

Steve is very knowledgeable. He is professional. Doesn't waste our time. No pressure. I have sent clients of ours to him and had the same responses.

Fogel

Oct 5, 2015

Easy to work with, listened to my needs and interests. Reasonable amount of inventory, able to drive a couple of similar cars to our choice.

JPhighlander2015

Oct 3, 2015

We had a rea)y good experience at Toyota of Des Moines. Every one involved was personable and helpful. We were able to get the vehicle we wanted at the price we wanted to pay.

xxxxxxxx

Oct 2, 2015

Honest, helpful information from the Toyota team member. Did not feel pressured to make a decision; he was available to provide me information in a clear manner when I needed it.

TheMax

Oct 2, 2015

We spent months looking at compact SUVs from various manufacturers. Steve Henigan was most gracious in taking the time to answer all of our questions about the RAV4. After all that time looking and comparing vehicles, we put off our decision for a while. We later decided that a Sienna might suit our needs better. Steve was most patient in helping us decide on a trim level and expedited delivery. When we picked up the vehicle, Bill in the Delivery Group was very knowledgeable and thorough in going over all of the features and technology of our new van. He was patient in answering all of our questions and making sure we understood how to get the most out of our van.

Ben

Sep 30, 2015

I walked into Toyota undecided whether or not I was going to purchase a new vehicle. I spoke with Shane Siegle and he promptly gave me the trade-in-value on my current vehicle. Within 30 minutes we had found a vehicle I wanted at the right price. Shane had to get the vehicle from another dealer and accomplished this in less than 24 hours. I had a great experience with Shane and Toyota of Des Moines.

Steve Phalen

Sep 23, 2015

Got us exactly what we were looking for. Even put up with our indecisiveness. Very happy with Toyota of DSM! Will probably be customers for life.

TerryStuff

Sep 22, 2015

The salesman did not try to move me to a vehicle that was out of my range, even though it was so low he had trouble finding a match.

sk

Sep 22, 2015

Bob Staley was great to work with; this was the single best car-buying experience of my lifetime. Everyone was friendly, professional, courteous and, importantly, honest.

Sienna

Sep 22, 2015

Our deal (which included a trade-in) was seamless. We were very happy with the service and personnel. The explanation of the bells and whistles of our new vehicle was much appreciated!

edolphin

Sep 22, 2015

I worked with a new agent, Shane, and he was great, working with me through email and telephone until I could get to the dealership. He answered all my questions directly. The finance gentleman I worked with I had worked with previously and he remembered me from 6+ years ago. Great experience and I would definitely recommend Toyota of Des Moines!

Esoukup

Sep 22, 2015

1st time Toyota buying experience A+! Very knowledgeable & took the time to walk us through everything on the vehicle. I'm a long time pickup owner & 1st time SUV. Made the transition very smooth. We will definitely be returning for the next one! Thanks guys!

pancakes15

Sep 21, 2015

Todd and the rest of the staff at the dealership were very helpful in answering all of my questions. However, my car has 5 chips in the hood that were either over looked during inspection they were hoping I didn't see and were going to sell it to me that way anyway. I also talked to Todd on the phone on a Thursday, after stopping to see him 3 times with multiple phone conversations. I understand that he sees and talks to many people, but to me, part of his job is remembering his clients. Particularly those purchase a $30,000 car from him. I told him on Thursday that I would like a spoiler on my car before I picked it up. This was labor day weekend and he said it would be done on Saturday. I debated on whether to stay in town because I really wanted to pick up my car but ended up going out of town for the weekend. By Saturday afternoon, I had not heard from him so I gave him a call. Not only was my car not ready, but he didn't even remember that he was supposed to put an aftermarket part on it or what that part was. Since I wasn't in town, this wasn't as big of a deal. However, if I would have stayed in town and my car was not finished, that might have been a deal breaker. This was not very professional and very disappointing. The other comment I would like to make is that you should not force or pressure your clients into giving you an "excellent" rating. I did already speak to someone on the phone about the car not being ready issue but that still doesn't give you the right to try to change my rating just for your better stats. Your rating went down specifically because I was asked 5 times to rate you "excellent" or not to fill out the survey. You need honest feedback to improve your employees, which I think could use just a bit of improvement, but who couldn't.

Trisha1503

Sep 18, 2015

Bob Staley was awesome! He sold me the perfect car. I love my new Rav4. As soon as I pulled in the parking lot he was there to greet me. I was happy with the trade in. He have me a good price for my old car.

Lava

Sep 18, 2015

Lee was very friendly and answered all of my questions patiently. It was a pleasure to work with him through the lease agreements despite some headwinds. Ended up with a good deal and a great car!

Ranambl

Sep 16, 2015

Responsive & knowledgeable assistance in purchasing a new vehicle. Efficient & customer-focused service. I have worked with this dealership for almost 30 years and both the products and the service keep me coming back.

janet123

Sep 15, 2015

OVERALL EVERYTHING WAS GREAT. I DID HAVE TO WAIT FOR MY CAR OVER 3 WEEKS. THAT IS A NEG. SERVICE DEPT WAS GREAT ON EXPLAINING OFF THE FEATURES OF MY CAR.

Ktoaster

Sep 15, 2015

Sales guy great and easy to talk to. He ran a lot of payment scenarios for us to help us determine what we could afford. The entire experience was painless.

craig0555

Sep 14, 2015

Second new camry couldn't decide what car I wanted, Rob took the time to run the numbers on the different cars was very patient no pressure ever. From the start till I drove off in my new car everyone I was in contact with was fantastic! Thanks to all

Lutz2015

Sep 12, 2015

Charlie kept us informed about the arrival date of the Tundra. We have had Toyota's for a long time and love them. Very friendly and knowledgeable. We would recommend using this dealership when purchasing a new or used vehicle and ask for Charlie Colosimo. Had a blast

Toyota_Lover15

Sep 8, 2015

Austin was very nice and friendly. He made car buying less stressful and very easy. He was also very knowledgeable on the options available. Would definitely recommend him!

masonmorgani

Aug 28, 2015

Very thorough and friendly. Rob took his time with us and answered all of our questions. Great experience! We were so very pleased with everyone and had fun!

redbeauty2015

Aug 28, 2015

Ken was the kind of sales person that I enjoy having he us the information we need to make up your mind about the Prius.

car

Aug 27, 2015

We already own a Toyota and have had great service so we decided to buy another one. Everyone was so helpful and friendly. Thank you

mspan

Aug 27, 2015

I purchased a new Tacoma and overall the experience was good. The salesman searched for more options for us even though we had to leave because the computers weren't work.

MaBooTwo

Aug 27, 2015

It was so easy to get our new RAV4 lease! I never thought it would be that simple. Shane and everyone who helped us were top notch! Only at Toyota have I ever experienced the ease and convenience others hope to have when making a major purchase! Thank you so much! The RAV4 is better than I imagined!

mvwieck

Aug 26, 2015

Once again just a drop by with a family member who also has a TOYOTA to say Hi..And I end up changing up our lease highlander to another year newer and all the whistles and bells that was not in the agenda!! However a new deal and 24 hours later a new limited to lease is in our garage!..big thank you to William..Our God send salesman ...Ryan..Dallas and Josh.. (WHO WE HOPE TALKS HIS SPOUSE IN TO A HIGHLANDER).. AND TO ALL THOSE I MAY HAVE MISSED BY MAME! I BELIEVE THIS IS OUR 11TH PURCHASE PLUS bringing in the kids for their purchases! !..all is good And we will be back!!