Toyota Knoxville reviews

Patricia Frank

Oct 30, 2016

Mary was very friendly and helpful in the service of my vehicle.

4RunnerLover

Oct 28, 2016

Very pleased with my purchasing experience. Sales department were very friendly and helpful. No hassle involved in the buying process. I feel like I got a fair price and they went above and beyond to get what I want. Going in as a 22 year old and buying a car was a risk, but they helped me every step of the way and treated me just like they have my family as we have purchased numerous vehicles from there over the past 20 years.

jspen

Oct 26, 2016

The salesperson who helped me went above and beyond in making the purchase a very easy and satisfying experience. I would recommend Q Carpenter and Toyota Knoxville to my friends and family.

English Terry

Oct 19, 2016

The service was first class and they picked up on modifications needed and dealt with them, the staff were excellent. They said it would take a lot longer than it did, so highly satisfied. I will have my car serviced there every time thank you all for an excellent job!!!!!

Ken Hoffman

Oct 18, 2016

Very good service keep up the good work the work was done in a very exceptable time frame. Waiting room was very clean

tutsey

Oct 16, 2016

The service was fast and friendly. Jon was very efficient and professional. The dealership was clean. The waiting area was comfortable. I will continue to have my vehicle serviced here.

wanda cox

Oct 15, 2016

Was helped by a nice young gentleman who was very polite and courteous. He took care of my vehicle in a timely matter and did what he said he would do.

Geminitab71

Oct 14, 2016

Vann and Mike were amazing in the sales and finance Dept. My visit this time was for a tire rotation. I was amazed to find out that I don't need an oil change until 10,000 miles. MIND BLOWN!! John Moore met every need at the Service Dept.

teddibear26

Oct 14, 2016

I've always had a good experience and excellent service with Toyota Knoxville.Matt Goss was very helpful and made sure I was completely satisfied.

david65

Oct 13, 2016

I brought my car in for 70,000 service. The service was excellent. They did not try to find things wrong with the car and charge me for service not needed.

Jeannie Rogers

Oct 12, 2016

Chris in the service department (Knoxville Toyota) went above and beyond on to make sure that my husband and I were completely satisfied with our regular service and Auto Butler. Our last auto butler was less that satisfactory. We spoke with Chris about it and He made sure that this time is 100%. Thank you Chris for going the extra mile. Paul & Jeannie Rogers

TN-RAV4 guy

Oct 12, 2016

The main reason I traded cars the last time, for the RAV4 I now own, was because of the previous dealer where I got my previous car serviced. The difference between them and Toyota Knoxville is like night and day. And the most recent visit was exceptional; it took much less time than I expected.

Toyota Guy

Oct 12, 2016

Wasn't looking to make a new purchase at this time, but you made me a offer that was tough to pass on. Happy with decision I made.

John S

Oct 10, 2016

Toyota Knoxville has surpassed my expectations for both sales and service on my new vehicle. They have been impressive from day one. I highly recommend them for purchasing a vehicle.

Ron Reid

Oct 10, 2016

Very competent staff, excellent service, immaculent shop and show room. Always the best

Man

Oct 10, 2016

This dealer is top notch. Sales was low pressure and service has been pretty low key and easy to use. Great experience on first 4 service visits.

Vanguy2015

Oct 7, 2016

Toyota gave me an estimated time of work of one hour and they were exactly on time and gave me an update during my wait.

Happy Customer

Oct 6, 2016

Fast, efficient service. Patrick was wonderful to work with. The staff was friendly and courteous. I would recommend their service department to anyone. Thank you.

R Staggs

Oct 4, 2016

Excellent customer service - main reason I continue to use Toyota Knoxville for all maintenance on my Toyota.

bealgl

Oct 4, 2016

Extremely happy with the knowledge, courtesy and the service at Toyota of Knoxville. Will continue having my Highlander serviced at this dealer. I highly recommend them.

DrBatey

Oct 4, 2016

The new communications system (via text) has taken a good experience and making it truly outstanding. No more having to play phone tag or sitting on hold. Text communication came at every appropriate juncture of the service process, completed with an email and text that allowed immediate electronic payment. Text them back 45 minutes before picking up the vehicle has the car out front and waiting. Simply outstanding service!

David

Oct 3, 2016

It was a pleasure doing business again with Toyota of Knoxville.

J. R. Dixon

Oct 3, 2016

This is the second time I have had my 2015 Prius serviced at TK. They have exceeded my expectations each time. Mary is always friendly. Everyone I have met shows that they enjoy their work. Just a great place.

memaSue

Oct 3, 2016

I found the car on your website. Logan and I had a chat via internet, he was most helpful with everything. He delivered the car and I really love it, he has answer several question for me since the delivery, via the phone, could not have been more pleased.Sue Steffner

tom91750

Oct 3, 2016

Regular service appointment, the service team was very knowledgeable and preformed the service in less than one hour and half. I was very satisfied with everything and everyone at Toyota.

BestCorolla01

Oct 2, 2016

Since I purchased my 2011 Corolla, I have continued to have it serviced by Toyota Knoxville because I have received excellent service. The staff is very helpful to answer any questions I have, and I have been treated with the utmost respect and courtesy. I shall continue to have my Corolla serviced at Toyota Knoxville--they're by far the best!!!! THANK YOU TOYOTA KNOXVILLE!

Mary Sewitsky

Oct 1, 2016

Oir purchase too way longer then it should have but you are a professional operation and thats why we keep coming back

Hughes.S21

Oct 1, 2016

They always do a great job. I bought my 2007 Toyota Yaris from Toyota of Knoxville brand new and have always gone to them to get the service on my car. They have always done a great job.

batt,lee 528

Sep 30, 2016

James Goss was very professional and nice. I needed a new battery and he also checked other items for me to save another trip which I appreciated.

christine NM

Sep 30, 2016

It was time for an oil change and tire rotation. The brakes were chattering on hard braking. The rotors needed to be machined. that was done and the car is in excellent shape once more.

pepper

Sep 30, 2016

No problems. Good job. Very helpful and friendly service. Have always used them for service on our Toyotas. Will always use them for our Toyotas.

ccourt10

Sep 29, 2016

Mary was my representative and she was exceptional to deal with. She listened to my issues and took care of my needs. She was a pleasure to deal with.

LarryJ

Sep 29, 2016

The people that helped us with the choice and purchase of the new Sienna were knowledgeable and helpful. All those that I have dealt with in service or sales have been great.

Jen Gustafsson

Sep 28, 2016

Always a good experience! Friendly and helpful.Had an issue that was resolved.Love the snack bar, lots of choices and great service there as well. Very nice when you have a longer wait.Thank you!!

jholbrk

Sep 28, 2016

I liked my new dash cam features but disliked the unsightly car charger wire draping across the car interior. TOK to the rescue with a helpful service that remedied my problem hiding this wire behind the interior panels. It's nice to know that Toyota of Knoxville provides various services like this for its customers. My wife and I really appreciate all facets of this dealership.

keithd

Sep 28, 2016

To whom it may concern,There were no problems discovered and was given a discount on the check since there were no problems. very satisfied with the whole experience.

Merider1

Sep 28, 2016

Excellent courteous service as always. I would highly recommend this service dept.to anyone. I have had all my service done here and will not go anywhere else.

connie crutchfield

Sep 26, 2016

I have 5 Toyotas. All serviced at this dealership. I recommend this dealer for service on any vehicle. Always very friendly. I even get my tires here.

Patsy Adams

Sep 25, 2016

My service person was Patrick and he really took good care of me. I had a problem with my blue tooth and he took the time to explain it. Very nice.

THOMAS COMAN

Sep 25, 2016

Very satisfied with the service....thank you very much

Dsmith938

Sep 23, 2016

I received my 35K mile check up there yesterday, they are the best in the area. When it comes to the best, their it. I leave my vehicle for repairs and they call me for pickup within a couple of hours.

Bethany Grace Hoskins

Sep 22, 2016

Had an exceptional experience. Was able to get my recalls done without an appointment before a cross-country trip. Mary was friendly and extremely helpful.

bill202

Sep 22, 2016

Based on the scheduled time for maintenance on my Highlander I appreciate the promptness of service personally in getting the work the work started and completed. I also appreciate the summary and explanation of your inspection findings.

Bob

Sep 21, 2016

Toyota of Knoxville had the most competitive price for maintenance check to be performed. Inaddition, an online service coupon further reduced my cost. Turn-around time to perform workwas reasonable and a free car wash was appreciated.

Tomxyz

Sep 21, 2016

I've bought and had my vehicle serviced and collision damage repaired at Toyota Knoxville for the past 10 years. They have always worked hard to get my business and then worked even harder to keep it. When there is an issue they are fair and honest to work out any misunderstandings. Food

Satisdied

Sep 17, 2016

Second purchase from dealer. Dealt with other dealer In area and switched here. Much better service and friendlier atmosphere. Sales and service staff are good. Body shop front desk staff very nice and accommodating.

Sharon Hudson

Sep 17, 2016

Phillip in Collison was excellent and the service impeccable. Everyone was great and we love Toyota of Knoxville and the White Family. Would always consider them first regardless of what car we are considering.

Susan Ambler

Sep 12, 2016

The customer service representative was excellent. Placing him (Mr. Moore) in an office location is a great idea to be able to understand what is happening with your car!

NanKlee

Sep 12, 2016

I just must say that Mary made my whole experience excellent. Every person I interacted with was pleasant and helpful. and here are two more words...

Mac Sister

Sep 11, 2016

Scheduling was very easy and fast. Patrick Roberts was wonderful in correcting a problem and explaining what was done and the results. Very customer friend lying.

Frank Alexander

Sep 10, 2016

Everything was good and handled professionally and with courtesy.

car1

Sep 10, 2016

It was time for my 15,000 service. It was a timely visit as expected and the C/S rep was informative on the present and future needs.

red car

Sep 10, 2016

I have never had a bad experience at your dealership. Staff has always friendly and helpful, and I have been dealing with them for several years

Fred9466

Sep 9, 2016

I brought in my 2016 Tacoma Sport for its first service in the morning, unscheduled. The staff still greeted me as if I were an old friend, took my keys and although they had vehicles ahead of mine, still worked it in and called me to notify that service was complete even before I could finish my breakfast at the local IHOP! I am very impressed!

Maxine Engle

Sep 9, 2016

I was there to get my airbag replaced and an oil change. I expected the wait to be much longer than it was. I have waited for over 2 hours just for an oil change, so i was prepared for a long wait, but it all was finished way before the time given. Yeah.

Ed

Sep 7, 2016

Always friendly and attentive to customers. Waiting areas are spacious. Quality food is available.

Karen A

Sep 7, 2016

Timely appointment and courteous employees. It was a satisfactory appointment. I will return for my next service appointment.

Girlie

Sep 7, 2016

Even though my wait was longer than I wanted, I had dropped by on a holiday weekend without an appointment. My car was ready much sooner than promised, and was taken care of efficiently. The service writer was helpful, polite, and made sure to answer all my questions thoroughly. My car was perfect. The whole experience was pleasant and surprisingly quick with no appointment. And, I appreciated the courtesy of the entire service lane staff.

Gene

Sep 6, 2016

80,000 mile check of my Avalon. I've always found your service reps to be very professional and obliging. Can't understand why your service managers are not listed below. They are the only contact that most customers ever see when coming into your facility for service. I've never had a problem with any of them over the years - 12 years, in fact.It is my opinion that your prices are a bit much when essentially I'm generally in for usually just an oil change and maybe a tire rotation and come out with a $75.00 bill.

pihli

Sep 6, 2016

I did my homework online, and decided on a 4Runner. I LOVE IT! After looking at dealership reviews, I chose Knoxville Toyota. I was able to contact through email and Jason contacted me to set up an appointment to test drive.

Gary

Sep 5, 2016

The reception in the service department is first class as are the parts department employees in assisting with parts requests. The complimentary coffee and car wash are just a couple of added perks that make this dealership special.

Lindagabby

Sep 5, 2016

Everyone at Lexus of Knoxville was knowledgable and courteous. Our car is awesome and was treated first class. Brian McCulloch, Shaun Jameson and Daniel in Finance were a pleasure to deal with.

carol

Sep 4, 2016

The young gal in your service department did an excellent job of taking care of me and my vehicle. Polite, timely, courteous, and personal.. Plus two of your service management staff asked if they could assist me in any way. I'm sorry I don't know their names.

bh47

Sep 3, 2016

Patrick Roberts greeted me by name at my car when I pulled up. He quickly got me into the courtesy shuttle which was departing. He got my car serviced and returned to me promptly. Great experience.

redslipper60

Sep 3, 2016

Good have been taking my car here since it was new.Happy with the service each time.Will continue to use service dept.in the future.

Robert Campbell

Sep 2, 2016

I contacted Toyota of Knoxville to inquire about a Highlander and 4Runner and wanted to know what my wife's vehicle was worth. All that I received was an automated response. NO ONE ever really contacted me. I was very disappointed that a company that big was so unprofessional.

Cyera W

Aug 31, 2016

I always take my car to this dealership. Toyota of Knoxville has great customer service.

ra kehrer

Aug 31, 2016

Personnel were friendly and professional. I was a little early, but you took me right in and had my Sienna back in about 45 minutes. Good job!!!

toyota.buyer2016

Aug 30, 2016

My grandmother and I went into the showroom floor this afternoon looking to find a new car. We got the luck of the draw when the sales associate Curtis Winkle was assigned to us. Curtis first and foremost was a gentleman and introduced himself and made sure to get a very clear picture of what it was exactly we were looking for before he even threw out a car name. He then escorted us to his desk where he browsed through several cars with us. He was incredibly knowledgeable of everything that came up, and he quickly pinpointed a car that met our requirements and was directly within our price range. He pulled the car up and was extremely patient and knowledgeable about the car. During our test drive, he wasn't afraid to socialize with my grandmother and I which was EXTREMELY refreshing. Most of the salesmen we had gotten hardly spoke about anything other than the car, and the ones that did came off very awkwardly. Curtis was sociable and able to keep a fantastic balance between his professionalism and being sociable with his customers. When we returned to the dealer ship, he handled the transaction and paperwork process with utmost professionalism and he was absolutely in amazing form. He assisted us in the transfer of items from the old car to the new car, was incredible in explaining the policies and making us feel comfortable from the first car buying experience she has had in 14 years, and my first major buying experience. I will be returning soon for my own car and hope that I can have the pleasure of getting him as my salesman again. He doesn't push anything on you and lets you make your own choices. He offers good recommendations but doesn't push the expensive stuff only at you, which is very off putting when that happens. Thankfully, he wasn't off putting at all. He took care of business but was sociable enough to ease the tension my grandmother and I had buying a car. He really assured us that the process would be worthwhile and we had made a fantastic choice in new car. Curtis, I hope you see this so you know how much of an assistance you were. He represented Toyota with amazing vibrato! Thank you so much!

John Howard

Aug 29, 2016

Tundra runs good. Interior is nice. Gas mileage is rough

Jackcheves

Aug 26, 2016

Mary Linebaugh was exceptional and very helpful. Best service in last two visits. She took the time to check everything and went out of her way to fix my seat belt in back seat area. Listened carefully to my concerns and made sure all was done to my satisfaction. She will be my go to person in future visits. Thank you. Debra Cheves

Tacoma

Aug 26, 2016

I did not have an appointment but the service rep. worked me in very helpfully. He described the work to be done, threw in a courtesy was job, which I had forgotten to request, and he gave me an accurate estimate of the time required for the job. It is just the kind of service I have come to expect at Toyota Knoxville.

James

Aug 25, 2016

Barry was straightforward and took care of my vehicle, which needed a little more than routine service. He gave me an estimate and time and called me when car was ready. Everything was repaired expertly.

4runner4life

Aug 22, 2016

Gave regular updates and provided costs for different possible solutions. Took care to ensure I knew where the repairs were at in the process and once a repair was made. Was accommodating on discounts, requests, and follow up.

Debbie Dexter

Aug 20, 2016

customer service was excellent. The young man who waited on me was very nice. When I went to the lounge to wait, the young woman working there was very pleasant.All in all a very nice visit.

Georgia

Aug 19, 2016

When the sun visor broke and fell off in my lap, I ordered a new one from the parts department. Someone in the service area installed it for me. As it wasn't a sunny day, I didn't try to use it till a few days later, when the same thing happened: it fell off. Also it wouldn't move down or to the side. I brought it to the service department and they fixed it so it works fine now. Best of all, they didn't charge me for doing so.

LeAnn Hilemon

Aug 15, 2016

Everyone is very professional here. We appreciate the quality of work done.

Julia Dean

Aug 14, 2016

Nice surroundings while you wait. Great coffee. Enjoyed reading the cards and purchased a super birthday card.

Michael Short

Aug 14, 2016

I scheduled a 5000-mile service for my 2015 Corrola by telephone. The receptionist only needed my telephone number to locate my account and vehicle information. The entire process lasted about 30 seconds! I was able to get an appointment slot when I needed it. On service day, I was able to pull directly to the bay and was promptly met by a very friendly greeter who directed me to a service tech (Patrick). He located my record, took my keys and told me he'd call when the work was finished. About an hour later, Patrick called to tell me that the service was complete. On pick-up, Patrick explained the work that was performed and I was good to go! All in all, a GREAT service experience! The service bay seemed busy but very efficiently operated. Everyone I encountered was friendly and helpful.

maria anderson

Aug 13, 2016

Excellent service. The person taking care of the car was courteous , professional.shop was clean and safe to walk thru. Lounge was nice, clean.Overall a positive experience.

Peter K

Aug 13, 2016

Your staff always explains why they recommend the service they suggest and always explain how long the service will take. i don't need 25 words.

Behingerty

Aug 12, 2016

I have always been very happy with the service. Very gracious service. Comfortable waiting room with free coffee and inexpensive snacks. Good customer service and xperience

Savagedragon

Aug 12, 2016

Personalized service. In a world where it is easy to hate car dealerships for the games they play, the straight forward and fair dealings at Toyota of Knoxville made me feel like family.

Beautiful barbara

Aug 11, 2016

Extremely pleased/satisfied with representative, Roberto Alvarez and his team!!!! Highly recommend this team to family and friends. Already have several friends interested in selecting this location for touch up and detail services. Kudos to Roberto for EXCELLENT SERVICE!!!!!

CaptainK

Aug 11, 2016

Patrick Roberts was an outstanding service adviser for the work that I had performed. He was extremely friendly, thorough, and knowledgeable. He is one of the best!!

ljm8120

Aug 11, 2016

Very good service from the people that clean and maintain my Rav4.The Auto Butler made my car look new. It was shiny,clean, and the inside cleaned and deodorized.The advisor Mary Linebaugh explained everything clearly and was very helpful in explaining everything,this is our 5th Toyota and we will be customers for life.

Teresa Bennett

Aug 10, 2016

I have been and will continue to be a customer of Toyota of Knoxville. They have provided excellent service.

joyjer

Aug 9, 2016

Everything is always organized by the personnel, timely, professional and other good traits.Polite, clean facility, people are always friendly to both of us, thank you

marg

Aug 9, 2016

Our recent experience purchasing a new van was the best we have had. Everyone of the staff we dealt with was helpful starting with General Mgr Eddie Triplett, sales Dalton Johnson, finance, tag transfer, closing process and accessory sales (sorry have forgotten the names).We met several employees which were very welcoming and nice. They were all excellent and exceeded our expectations looking forward to continue our service with them.

will

Aug 9, 2016

This visit was for the 60,000 mile service for my 2011 Highlander. Mr Kelly Williams checked me in , and it was nothing but positive from that point. Shout out to Kelly. Thank You!!!!. In fact, I look forward to service visits because of the positive experience. I will be back for my next new Toyota. 5 stars all the way!!!!

ELF

Aug 8, 2016

Was happy with how Patrick Roberts handled my problem.

Beth

Aug 8, 2016

They were very helpful and explained everything they were going to do and how much it would cost up front! I plan on buying a new Toyota Corolla next year from Toyota Knoxville

sghollifield

Aug 8, 2016

Eric was very helpful and accommodating as was everyone we dealt with. He made the experience pleasant. We had been looking for this exact vehicle.

Toyo2010

Aug 8, 2016

Oil change, change out air filter and cabin filter. I really appreciate the great service and staff!! Great people, great location, nice waiting area with a good variety of food and drink items.

Bargain hunter

Aug 7, 2016

Went in for a routine oil change . The person who waited on me was very kind and helpful. It was a pleasant experience.

W. J. Roberts

Aug 7, 2016

My service man was extra courteous. I give him five stars. As far as quality of repair, the repair was under my car, so I haven't looked and I probably never will.

Charles Gervais

Aug 6, 2016

Never a problem at Knoxville toyato. Great service on time completion and never left the car dirty.

john

Aug 6, 2016

Barry checked us out after the Rav4 we brought in was ready, he is going to discover from the technician where the rodent damage was on the fuel line. While there, I also brought up a problem where a mouse had gotten in my Land Cruiser and we couldnt find it. Barry helped us find it and eliminated what could have been a huge smell issue. Thanks again!John

Karter584

Aug 6, 2016

When our ordered parts arrived we were first told that we would have to wait a week before they could be installed. We called John Moore and he got us in early the next morning. The parts were expertly installed.

WParker

Aug 6, 2016

They treated me like I was the one that owned the company. The service rep even shook my hand because I am a veteran. The service was done correctly the first time, and they washed my truck for free.

David

Aug 5, 2016

Because of their professionalism and exceptional service, the hour commute to this dealership is well worth it.

Frances Holston

Aug 5, 2016

The bodywork looks great. Took a little longer than anticipated, but I'm glad they are picky about color match. Everyone friendly and nice. The rental car service was great, too.

Joseph F.

Aug 5, 2016

My wife and I have bought an Avalon and a pre owned Tacoma and we are very pleased with the dealership and service department!

Camryowner

Aug 5, 2016

We were looking for an upgrade and a larger car than our corolla. The sales team was great and financing did a great job helping us

ColColt

Aug 5, 2016

Brought my 12 year old Corolla in for a check to see if the valve cover gasket was leaking and to have the AC checked out. It seems the oil on the motor was coming from perhaps a spill the last time the oil was changed. The AC was charged and it's putting out nearly new.One thing was a puzzle. Got to get ready to get in the car to leave and my front driver side rubber floor mat was missing. I looked in the back and it wasn't there. I looked in the trunk and it was there? No idea why they put the mat in the trunk and didn't tell me but, no problem it's back where it should be.

Drummer

Aug 5, 2016

I bought my 2007 FJ Cruiser new at Toyota of Knoxville and have had it serviced there since.The sales team at the time of my purchase was helpful and courteous. The service department is always friendly and professional. They do the routine maintenance and advise you if they see potential issues. The service department is immaculate and the waiting area is comfortable with a nice cafe. I was very pleasantly surprised at the reasonable cost of maintenance after my warranty had expired.

HRjr4vols

Aug 5, 2016

Always impressed with service at Toyota of Knoxville and the friendliness of all employees. My most recent experience has been dealing with the Collision Center Manager, William Hayes. Truly a professional who cares about his customers and takes pride in his company.

Jacks

Aug 5, 2016

Received wonderful attention and lots of respect. Very impressed with the final product. Wait time was a little long, but was satisfied with the car in the end.

tngal65

Aug 5, 2016

Every time I've taken my car elsewhere for service (because, honestly, this dealership is on the other side of town from me) I've usually been disappointed. But I can count on Toyota of Knoxville to be honest about what needs to be done and to perform the work to a high standard. They treat my 14 year old RAV-4 with the same care they would a shiny new one. And the nice doesn't waiting area is a bonus!

the kayakman

Aug 2, 2016

Service representative, Connor Reis was very polite and respectful. Waiting area was nice, and the work was done to my satisfaction. I have a fairly long association with Toyota Knoxville, and I intend to continue that.

SJT

Jul 31, 2016

Have 2014 RAV4. Not one problem with the car. Only regulate maintenance visits and Autobutler applied. Very courteous and quick. Been able to mostly get service when I need it, but I call ahead, too. Very clean. Very nice place for customers to wait, wi-fi, and manned canteen. Everyone is exceptionally courteous--they even run to open doors for you with a smile.

Stephaniedavis1915

Jul 23, 2016

Within 3 days of purchasing a pre owned vehicle it had a tire explode liquid dripping from engine and trim around door fell off it is a lemon but we took it back to the dealer to make it right after giving them the opportunity to correct the problem and stand behind what they sell this manager approached my husband like he was going to fight him after some choice words were exchanged truly unbelievable! How do these people stay in business? I sincerely hope some will step up and take ownership of the fact we were sold a lemon we choose to buy through them and not craigslist for this exact reason. I hope to not have to further escalate this issue as i am willing to do but all im asking is to make what you just sold us 3 days ago right

Stephen Chewning

Jul 22, 2016

This was our first experience with Toyota Knoxville. Lenora Sheridan was a pleasure to work with. She was very professional, courteous and patient. We changed our minds several times without deterring her at all. Once we started talking finances, Todd Weber got involved and was also great. This was our first leasing experience and both were very helpful explaining how leasing works.

who cares

Jul 22, 2016

They always seem to know just what my truck needs whenever I bring it in. They always inform me if there are any recalls affecting my truck without my having to ask them and they steer me away from un-needed maintenance that I might request which helps save me money on maintenance and their vehicle inspection is very thorough leaving me with a sense of safety with a truck that has propelled me back and forth across the USA to California 4 times now without a single maintenance issue.

Gilmartinmj

Jul 17, 2016

Patrick Jordan was real nice , helpful and very professional . He helped me out a lot. The price was great and the mechanics did a great job.

CampbellOfKnoxville

Jul 14, 2016

Very courteous. Nice facility with good customer accommodations.

unhappy customer

Jul 7, 2016

We own what was once a pristine Toyota Highlander that was in perfect condition. After leaving it at Toyota of Knoxville for minor bumper repair, it was hit while in their lot by a delivery driver. Over $5,000 in damage was done to our car and they have told every kind of lie imaginable re how it would be handled. They said they were paying for rental car, which they did not do until we discovered that they had lied and it was on our credit card. They said that they would handle devaluation of car since the $5,000 in damage was done, another lie. It has not happened and the car was hit over 2 months ago.They did repair our car, but now that it has sustained over $5,000 in damages as a direct result of being in their lot-they are doing absolutely NOTHING to make this right.DO NOT believe anything they tell you. I have never had to deal with a business that is so shady from top to bottom and cannot imagine how they are STAYING in business. There are a lot of good reputable collision repair centers in Knoxville but THIS is not one of them. AVOID.

Docster

Jul 2, 2016

Wanted a Tacoma limited. Van went out of way to find the color I wanted. Had at dealership in a few days. Buying process painless

kristyandbill

Jun 28, 2016

Took my 2009 Tacoma in for a major recall repair on my leaf springs. I had an appointment and was told the the repairs would take 2 1/2 hours to complete. They completed the repairs exactly on time as promised. Superb service.

pissedoff

Jun 28, 2016

Have left several messages for Service Manager. ...no calls returned. .also called for a friend that has an air bag still no call.. she emailed the Service Director and no answer..have used your service for a couple years..very upset

knox356

Jun 22, 2016

These folks are honest and truly try to earn your business. I had a great experience! They made the whole process easy. Glad I made the choice.

Cathy0327

Jun 19, 2016

Love this dealership, was treated great and professional, had my Lexus serviced here. Highly recommend this dealer for sales and service, they met all my expectations above and beyond!

19"ERS

Jun 12, 2016

The sales associate was pretty uninterested in even showing us vehicles. I guess we didn't look like we has much money since we pulled up in our Subaru. He walked us right past the new vehicles to the used lot (we didn't tell him we were looking for used cars.....because we weren't ) We just sort of "side-eyed" each other and played along since we knew at that point we wouldn't have puchased a car from him if he was giving them away. It's a shame because we were looking forward to buying a new SUV that day. He basically told us they only keep cars for 2 days before they're gone so there was no point in showing us anything in stock. It was pretty ridiculous. We'll shop with Honda or Acura for this next SUV.

Longtime Customer

Jun 11, 2016

Having bought many Toyota's and serviced them at KnoxvilleToyota since 1989, I continue to use their services because all the staff I've worked with are kind, professional, and most helpful.

Emma

Jun 5, 2016

After doing some research online my husband and I were very interested in the Toyota RAV4. I went by Toyota of Knoxville on my lunch break and ended up test driving the RAV4 Hybrid, after getting lots of great information from John Rourk about each different model. John spent a lot of time with me explaining all the different features and answering my questions. After talking more at home we decided on the SE edition but wanted the full tech package (including birds eye camera). This was not immediately available in stock, but John spent time finding the exact car we were looking for - which ended up being located in the showroom of a sister dealership. He called us the next day and personally picked up the car for us. We were so excited to find exactly what we were looking for! We signed all the papers the next day and drove her home. All in all it had taken less than 1 week to find our dream car. We are extremely happy with our decision and I couldn't recommend Toyota of Knoxville highly enough!

Watson50

Jun 3, 2016

About 3 weeks ago bought a very good looking black 2010 Xtrra . Now check engine light on and engine running ruff. The car was "As Is" but was told that mechanics at dealership screen all used cars and only put great quality ones on sales lot . It looked so good we bought it . Due to financial reasons did not get warranty -that very bad decision is on us . We checked the car out at Auto Zone and it's looking like transmission trouble. So now we have a handson car , car payment, and probably a big repair bill. Lesson : don't buy unless can get a warenty. All sales people were wonderful to work with .

Dottie J. Beach

May 28, 2016

My Mom knew I was very interested in the Toyota 4Runner. When she was there getting her Toyota serviced, she saw a 4Runner on the lot. She talked to a salesman, Dylan Pyle. She called me and told me it was just what I was looking for. It took me about an hour to get there, but I test drove it, and Dylan was very kind and patient to answer all my questions. He worked hard to get me a deal that I could afford and I traded and had the 4Runner I wanted. The experience was great - and to the point that I never want to drive anything but a Toyota, and I'll deal with Toyota of Knoxville for my needs. I have been to this dealership many times for service, and they are always kind, and the facilities are very nice and comfortable. You feel like someone who is special when you are there.

Kevin_hicks_1984

May 25, 2016

Traded in my 2004 f 150 for a 2008 GMC Acadia. The sales guy was fantastic and they called back the next day after turning down my offer, we made a deal. Within 24 hours the vehicle was running horrible and I called the sales guy back and his managers suggested I take it to local gm dealer to get checked out. After $100 out of my pocket I found out there was $5000 in repairs that were needed (transmission, torque converter, oil leak under timing cover) so I took it back and pleaded my case with the manager. After we talked for a while he was willing to trade me out of that vehicle and put me into another one of their used cars. At this point I wanted my truck back and that wasn't an option. He made a list of vehicles they could afford to make this deal with and it was a handful of cars and small suvs that I would have never wasted my time with and I continued to get more disgusted and irritated. I was there from 10 am to 4 pm (after working a 12 hour night shift) before my sales guy mentioned I could just take the money, 6 hours later before I ever hear the mention that they were willing to refund the entire deal. We took the money and left, with no car. Would have left far earlier if that was ever offered to me. Waited for an hour for my wife to come get me and bought a Silverado at another dealership. We have used their service dept before and enjoyed the experienced, my sales guy was very helpful every step of the way but I feel like management could have resolved our issue quicker and better than the six hour dance we had. But at the end of the day relieved that I was able to give the GMC Acadia back, I feel like the issues that were found by gm dealer should have been discovered during their 160 point inspection they advertise all their used cars go thru. But anyone reading this interested in 2007-2010 acadias I urge you to look at something else, after my experience I talked to many others who had acadias and they all had transmission and steering problems that got extremely costly. I will probably not ever consider a used car from them again but would consider them for a new Toyota.

dcmiddleton

Apr 30, 2016

I have bought vehicles from other dealerships before, but Toyota Knoxville made it a great buying experience. They made it possible by giving us more trade in value on our RAV4, made us feel like kings and queens as we bought the vehicle. The options and warranties were explained to us in detail. No stone was left un-turned. Great buying experience.

craftypaws

Apr 22, 2016

I travel a lot so wanted to get my 2006 tundra fixed by a dealer so i wold be covered at any dealer. my transmission fluid leaked into radiator, tranny got water in it so they replaced and flshed radiator so never told me that water in tranny will ruin tranny so August had a tranny put in at Clarksville TN toyota dealer now I am in springfield MO, and there is tranny fluid in my radiator . I called Knoxville and they did get with Springfield( Freindly Toyota) and they want them to take out my radiator ship it back to Knoxville they will get a new one ship it back to Springfield dealer to put it in , and not give me a car rental i live alone i need a car and after reading all these reviews I am scarred to do anything with out getting a rental car because they could take a month to send back a radiator I will need that rental car Knoxville !! or I will be calling the better bushiness bureau befor anything is done

TOM OF CROSSVILLE

Apr 21, 2016

I SHOPED FOR A NEW CAR FOR 2 MONTHS AND ALWAY FOUND THE BEST DEALS AT TOYOTA OF KNOXVILLE THE SALEMAN VANN WAS GREAT TO DEAL WITH AND ALSO MIKE, GOT TOP TRADE IN ON OLD CAR AND GREAT DISCOUNT . TOM

Qualguy

Apr 19, 2016

Mr. Naquay "Q" Carpenter walked us through all of the gates and provided us with all the information we needed to make an informed decision about our purchase. His friendly, responsive, and information-rich approach made this the most stress-free car buying experience we've ever had; a great sales associate.Mr. Clevenger was knowledgeable, professional, and efficient; he was a delight to work with.

2013Camry

Apr 18, 2016

They are the best. Service Rep.'s are always friendly and helpful. We bought our 2013 Camry Hybrid new. We have always had it services a Toyota of Knoxville and wouldn't think of going anywhere else.

Yiming Cao

Apr 14, 2016

I bought a 2016 Scion TC and this car is awesome! I love this car. Also, thanks for Logan, he is a very good officer, he helped me a lot.

SherryW

Apr 7, 2016

I recently took my car in for an oil change. I was blown away with my experience. Kelly,in the maintenance department, addressed every concern I had. I will definitely be recommending this dealership to my friends and co workers. Thanks so much!

bradd27

Apr 4, 2016

My wife was in a wreck in December. We went and got an estimate to have it fixed and booked a date for it to go in the shop in 6 weeks. When we took it to be repaired after the 6 week wait we found out they never booked the apointment or sent the paperwork to our insurance. They then made us wait a 7th week before takingbit to fix it. After having the car for a week on the 8th week insurance calls us to tell us the car is now totaled. We end up getti g forced into totaling it out after Toyota Knox tells us its pretty much scrap metal. We then settled with insurance for a check and started car shopping. We looked all over town but ended up finding a camry we really liked at Toyota Knox. We were hesitant to deal with them since we had already been screwed by the body shop but the camry was the car my wife wanted. We test drove it and bought it the next day. The night we bought it we were rushed through the paperwork and then offered a tour of the facilities. We took the tour and lo and behold there was my wifes totaled Rav4 in the body shop up on the lifts being fixed. Pretty obvious they had worked up the estimate to total it so they could repair it and pocket the cash. We kept our mouths shut through the tour. After the tour they pulled our new car around and informed us they were unable to find the second key for it. Q, the salesman told us he would find the second key or he would get one made for us. I should have gotten that in writing. Two weeks later I called Q to ask about the second key and he told me they couldn't find it and then imediately offered to sell me one. I was stunned. I called back the next day and asked to speak with the sales manager. I was transfered to his secretary and my info was taken and told I would get a call back. That was eight days ago and we still haven't heard anything. We paid $11,000 and still dont have a second key, the title, tags and cant get a phone call back from anyone. This has been the absolute worst customer experience I have ever encountered. EVER! DO NOT BUY A CAR HERE!>>> DO NOT DO BUSINESS WITH THESE CRIMINALS <<<

Jarvis

Apr 1, 2016

Andy Bolt and Alvaro are the only 2 people that were helpful. It has been a nightmare dealing with this dealership. Purchased a used vehicle 2004 GMC Yukon Denali on March 4, 2016. March 5th, 2016 check engine light comes on that night. Take car to Advance Auto on Sunday March 6th, 2016 and they hooked it up to scanner . The scanner read a transmission code. I took the car back to Toyota of Knoxville on Monday March 7th 2016 and this is where the BS begins, smh. I was sold a warranty when I purchased my vehicle. My warranty states that I have to take my car to back to dealer (which is Toyota of Knoxville ) if the dealer is within 60 miles of my residence. One of the guys in the shop told me it was nothing they could do and I had to take my car to Chevy dealer (car I purchased is a GMC). I told and should the guy what the warranty states. He still tried to tell me to take it to Chevrolet. After he made some calls, he told me it would be a 30 minutes to a hour before they could check my car. I dropped it off. Got a call from Toyota that it was the transmission and I need to take it to Chevrolet dealership. So I pick my car up. Next day take my car to Beatty Chevrolet and paid $115 for them to tell me the same thing Advance auto and Toyota of Knoxville told me. It's the transmission and the warranty that I was sold by Toyota of Knoxville said that I had to take the car to Aamco transmission because the transmission was replaced there 2 years ago. I go to Aamco transmission on Kingston pike and they tell me it's nothing they can do about that because the warranty for their work was for 1 year. I tell Toyota of Knoxville who sold me this lemonade lemon warranty what was going on. They told me they would look into it. Next they said bring it back to Toyota of Knoxville and they will get it taken care of and have it replaced. Took it to them on Thursday March 17th, 2016 and dropped it off. The next day I was told it had to be inspected by the warranty company and that could take up to 48hrs. I called and asked about a rental because the warranty has something in there about a rental if car is being repaired. Finally got a call that the warranty company is going to pay for new transmission. The new transmission will be here in up to 3 dayso and another 3-4 days for installation. They say I will have to pay $100 deductible. I feel Toyota of Knoxville should pay that or give me a rental for $115 that I spent at Beatty Chevrolet. That money could have been used for a rental or the deductible. I cant get any answers from anyone at Toyota of Knoxville. I have been trying to get a hold of anybody but i keep getting ignored. I have left emails and messages but nothing. They keep giving me the run around. I want answers. My wife and I work, kids have activities after school that they go to. It's hard trying to share a car. If I 2anted to be treated like cap I would've went to a buy here, pay here dealer. I just want a dependable car without issues. This shouldn't be happening and I haven't had the car for 3 weeks, shame on Toyota of Knoxville.Update 3/30/16Go a call on Saturday that my transmission came in but it was dented. Was told by service guy Drew that it would be another 4-6 days before another transmission will be here. Got a call on Tuesday that my car was ready. It's obvious that they put the dented transmission in my car. I pick car up and driving today the car has a stutter. I take it back and told them what was going on. They said they will test drive it to see. I waited over an hour. My car was in the same spot. I ask about my car and they finally send someone out to test drive it. They come back and said nothing was wrong. I told him to get in the car with me. He felt the stutter I was talking about. It was also a leak from under the car that he said was from when they topped off the fluids. It is still leaking every time I drive it. Smh, these guys are freaking terrible. This car is obviously a lemon. I want to know what can I do to get out of this deal/car? I haven't made the 1st car payment yet (not due until the 18th). This is crazy and has been very stressful.

Mpatter

Mar 15, 2016

Bought my vehicle & have it serviced at this dealership. They are great to deal with & would highly recommend for quality, professionalism, courtesy & honesty. I'm a female and have been treated with respect.

Cnhad830

Mar 10, 2016

I spoke to Deric on Monday, and agreed to come in on Friday to have my car appraised and look at a new vehicle, which I told him via email. Once I arrive at the dealership the first thing out of his mouth is "Are you hear for the old stick shift corolla with a high amount of miles for 1K?". That should have been an indication to just go ahead and leave. After my appraisal is done Deric comes back with a low blow number, so I told him thanks and have a good day. His response "So, are we done now?" my reply is yes, and that I would like my keys. So he gets them and comes back offering $2500 more then initially. I agree to fill out a credit application at this point, once finished he takes it drops it off somewhere and comes back and says ok. Pretty much telling me to leave and perhaps he'd call at some time in the near future. I wait around until Saturday afternoon to hear anything, after I had emailed him around ten. Once he finally answered me he said "oh it'll probably be Monday". Monday comes around and again no answer or any communication. He evidently neglected to remember that I had already had the money to purchase a new car but was hoping to finance so that I could build my credit either way I was buying a car. Apparently he didn't want to work with me which is fine, because the same Monday I drove to Cumberland Toyota and purchased the same brand new car I was planning to buy in Knoxville in less then two hours. So what one person isn't willing to do another person always will. The way I was treated really doesn't make good business. I came back yesterday to speak with a sales manager just to bring attention to the matter.

SammonsPartyof2

Mar 10, 2016

My wife had her heart set on a 4Runner. Jason Carson and Deric Landon showed us vehicles, took every detail we wanted into consideration and found EXACTLY what we wanted and the price we needed. An outstanding, easy, friendly experience and we will NEVER purchase from anyone other than Jason and the Toyota of Knoxville staff!!! 5 stars all around and we truly feel like we made life friends! Thank you everyone who was involved!

08Lexus

Mar 3, 2016

I bought a 2016 Scion TC and I love the car. Great customer service and the buying process was simple.

lucindad

Mar 3, 2016

When our PRUIS was harmed by an untrained tow truck operator who didn't know how to jump start a hybrid, TOYOTA KNOXVILLE accepted the towed in car for immediate repairs. Their team diagnosed the problem immediately and had me back on the road before the afternoon was over. The professional care and courtesy extended was much appreciated after a frustrating complication following a simple jump start request to AAA. John Moore was the advisor who "held my hand" from the first phone call to the offer for a driver to pick me up. Finally, he gave me a full explanation of the problem, how it was solved and handed me over to the cashier for an efficient check out.

Karen

Feb 22, 2016

Am always pleased and impressed with the exceptional service I receive at Toyota Knoxville! Will most likely purchase my next car there mainly because I think Toyota is the best car for my money, but secondly, because I know I can count on exceptional service from this dealership. That means a lot!

Bill

Feb 19, 2016

Have bought three vehicles from this dealer since moving to Knoxville area. Vehicle reliability, service has been great.

sidlex

Feb 6, 2016

We took our new Lexus there for an oil and filter change. The work was finished quickly and they treated us like Royalty. There was a small grease smudge on the drivers door armrest and they cleaned it quickly and carefully when we pointed it out.

happyPriusowner

Jan 22, 2016

We have used this dealership for service since we bought our 2008 Prius and have always been very pleased with their kind, courteous, and responsive service. The waiting area is very pleasant and comfortable. We live about sixty miles away and they are always prompt and efficient in getting us in and out. When the car needed repair recently and snow was forecast for our area, they completed the repairs so that we could pick up the car before the storm. Mary was most helpful in explaining what needed to be done and helping us.

Bulldog1328

Jan 3, 2016

I had a recall on my 09 Yaris. Eddie Tweed was my Service Writer. He got me in and out very quickly. Great service! Very pleased with their shop and ability to repair my car.

Dana Murphy

Dec 24, 2015

Our salesman, George Mosier, was so kind and a pleasure to do business with. I was dreading the whole car buying process, but Mr. Mosier helped to make it go much more smoothly than I had originally anticipated. Thanks, Toyota of Knoxville, for making the car buying process an easy one.

Woodard

Dec 5, 2015

I bought a new car in about 10 minutes from Chris Nolan and Kim. They were really nice and did exactly what they told me they would do from the start of the process to the finish. I will try to buy all of my cars from them in the future.

Haildamage

Dec 5, 2015

I had hail damage that was repaired by Toyota of Knoxville. I was very satisfied with the work performed by the body shop. They delivered the Lexus RX 350 to me and my 8 year old car was shining like a new one. I would highly recommend this body shop for the quality work that exceeded my expectations.

Nancy Lundy

Dec 2, 2015

Mr. Robert Smith was extremely helpful in our purchase of our new Lexus NX. He explained all the features in much detail and was very thorough to answer all of our questions. He was very professional and was determined to meet our needs. Thanks so much for the excellent service. I most definitely recommend that Mr. Smith be sought out for your next vehicle purchase.

d.stock. senior citizen

Nov 25, 2015

I bought a quality used car with low miles. They took the time to go over the car and fix any lights and fluids that needed replaced. They even delivered it to my home since my husband was not well enough to take me to pick it up.

Treble

Nov 21, 2015

Ask for David! Wasn't expecting to purchase a vehicle, but only looking. David "sold" me. Next day he called to find out how "the first day" went indicating his availability at any time if I had questions or concerns. "Customer Service" also called, but I told them David had been ahead of them. I peeked into their maintenance shop and was impressed with its brightness and cleanliness. Professional operation.

Kevin & Terry Raymond

Nov 8, 2015

.ound the process to be non stressful to be buying a car of this quality and pricing,

S.Troutman

Nov 7, 2015

Excellent Service after the sale which is very important.

Will641641

Nov 7, 2015

Engine light came on and decided to stop. They took me right in with no appointment and took care of everything very quickly. Service man Kelly Williams was the best. Fast and very friendly quality service. I will recommend to everyone! Thank you, a customer for life!!!

bosarste

Oct 27, 2015

Having just moved into the area from NY, we did not know anything about any of the Toyota dealers in the area. It was a blind choice and turned to be an excellent choice. They do an excellent job with the service and fully explaining the work and the condition of the car. The waiting room is like a mini vacation.

ALW

Oct 23, 2015

I purchased a Ford truck through the Lexus Dealership (both Lexus and Toyota share the same ownership). Paige Hughes from Lexus of Knoxville was my sales representative, and she took me smoothly through the entire process. Toyota of Knoxville had completed a 161 step checkup program on this used Ford truck, which gave me confidence in making this purchase. Carfax confirmed that this was a good choice. My closing at Knoxville of Toyota was handled in a very professional approach. I highly recommend this dealership.

Teri Elliott

Oct 22, 2015

We were traveling through Knoxville on our way home to Iowa when we encountered a problem with our Camry. We were towed to your dealership and were so impressed with the way we were treated. Mary helped take in our information and David looked at our car. Unfortunately, we were unable to continue our trip in our car but were assisted to get taken to a rental car that our insurance set up for us. Although we used a competitor rental car, we were taken to the rental shop by Toyota. We were made to feel cared for. They made sure we were not hurt in the accident and were nothing but kind and helpful to us. Even one of the ladies in the snack bar helped keep me company during our wait. Knowing we were from Iowa, and would most likely not be doing further business with you, we could have been delayed and made to wait. But that is not what happened. If ever in the Knoxville area, I would not hesitate to do business with your dealership. Thank you so much for making our unpleasant detour, as pleasant as could be! It is good to know there are still many kind people in this world.

mallen5657

Oct 16, 2015

Have always used them for service. It has always been a good experience. They are very helpful and the wait time is not to bad. Love their waiting area. Food if your hungry and their WiFi.

patillis61

Oct 11, 2015

I have never had a bad experience with Toyota Knoxville. It's the only place I will take my 2002 Tacoma to for any work that needs to be done. Always professional and nice.

James and Elizabeth

Oct 8, 2015

Our salesman, Robert Smith, helped us find the car we were looking for. Every step of the buying process was handled in a professional manner. The car, a GX460, is an absolute dream to drive. Thank you again to every person who helped make this a smooth purchase.

The Capps Family

Oct 6, 2015

lee was a great salesman he took his time show us every car we asked to see in the rain hard to fine customer service like that anymore. I highly recommend Lee Townsend was never pushy If you are looking to get a car talk to Lee he is a GREAT SALESMAN!!!

Patrick

Oct 2, 2015

I have done business with Toyota Knoxville for quite a number of years now and they have always been honest with me. I have dealt with other automotive businesses in the past and learned a lot about gimmicks and rip-offs, such as unnecessary work being done. Toyota Knoxville has not been guilty of any of these practices. I will continue to do business with them because of this. If they ever change I will be the first to go elsewhere. But as long as they have the team they have today I don't foresee that happening. They are also very dedicated to ensuring that there are no problems with their service. If anything happens that a customer deems unsatisfactory, no matter how small, they go the extra distance to correct it. If I buy a new vehicle, I will deal with them for sure.

Bob

Sep 15, 2015

I buy Toyotas for 2 reason- reliability and excellent customer service. I scheduled a service on-line at Toyota Knoxville, was greeted right on time, was given a courtesy ride to work, notified promptly of the minor issue and associated cost, had my truck repaired and washed! Great job Kelly and Toyota Knoxville.

James

Sep 15, 2015

After buying autos and having attempted additional purchases from this dealer I have concluded their business practices should be viewed as supporting the typical mistrust of used car dealers. Maximizing profit at the expense of the buyer seems to be the primary goal. TOK's reputation is well deserved and is broadly known throughout the community so talk to your friends before dealing with this conveniently located dealership.

Jess217

Sep 10, 2015

My salesman was very helpful and I would recommend them to anybody. He helped get in a brand new car. Thank you toyota knoxville for your services. I love my scion iA. My first time going to a dealership was awesome.

Vol_girl82

Sep 3, 2015

intended on "shopping" for a future purchase. Opportunity and deal were so amazing that I could not pass it up. Working with Jason W. was like hanging with an old friend. Jason, Ryan, Chris & Mike explained each process/step with such ease which alleviated any "buyer's" anxiety that I had. Great experience & great TEAM!

NTK

Aug 31, 2015

Two weeks ago, I made a reasonable offer on a Camry hybrid, but was asked by an "ANGRY" manager to leave. One week after, they called me and asked if I'm still looking.

eddier

Aug 6, 2015

Thank you great job, great service thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

trevar Bidwell

Aug 6, 2015

I love my truck and the service and repairs were excellent the projected finish time was on the spot great work would recommend to everyone one for on time service and great work

mr. drummer

Jul 31, 2015

The sales people are dishonest and sold to me bogus stuff. I bought Tacoma truck fro them and deeply regret now. Better if I went to other dealership. They inflated e price and overcharged me. I won't come back to this dealership.Toyota-fun

samuelrh597

Jul 20, 2015

I went there on sat. to have my oil changed. John Redding was the rep. we dealt with. He was very helpful. In addition to the oil being changed he informed me of a nail in one of the tires. Well I have been adding air in the tire for a while thought it the rim. Also had a issue with the window on drivers side. Well it came off track while I was there. John was so professional in the way he handled the situation for me. He explained to me what they would like to do, and then they corrected the issue.the last time I was at this dealership was over 5 years ago due to misunderstanding with my truck purchase. But I must say the way I was treated recently I would go back for any other issues I may have and I would recommend them to friends and to you. Thank you

Car enthusiast

Jul 12, 2015

I will never shop with them again. The saleslady was helpful and nice; easy to work with. The people involved in actually purchasing the car are extremely unpleasant and insulting. They do not stand behind their product either. They do not offer any buyer satisfaction return period (as competing dealerships do). I purchased a car from them and sought to return/exchange for another the day after (realizing the car was really too big for me). They sought to charge me again for all of the same fees, devalued the car I had just purchased by 30%, and insulted me in the process (stating one would have to be insane to try to trade in a car they just purchased).

Louise

Jul 12, 2015

The price that they quoted me ended up being 4,000.00 more than it should have been. They added on extras and rushed the paperwork through very fast. It was my mistake to not be more observant.

Ronnie Miller

Jul 4, 2015

Every step of the process was a no pressure, enjoyable experience. The best part of it was the amazing treatment I received from my Salesperson, Mr. Chris Nolan. As a former New Car dealership GM I was very pleasantly surprised by his outstanding performance from start to finish. I asked him howling he had been in car sales and was shocked that he had only been doing it for 3 months. A lot of Veteran sales people could learn from this guy.

Beau TN

Jul 2, 2015

The sales staff did not pressure me into buying a Toyota. The sales person did an excellent job of showing me the benefits of owning a Toyota and really let the product sell itself. This was my first experience with Toyota and this dealer. I was highly impressed with the dealership and the sales staff. I highly recommend this dealership.

Don and Deana

Jun 14, 2015

I have owned 5 Toyotas over the past 30 years. This is the first time we have used Toyota of Knoxville. We were thrilled with our sales person, Jason Watson. He was knowledgeable, down to earth, friendly, not pushy, and so helpful! The financial people were easy to work with, quick, and made the whole process painless! We love our new Toyota! Thanks so much!

truckguy

Jun 14, 2015

Took my 2011 Tacoma in for service and asked them to check my tires and brakes. My tires were questionable with 60K wear and brakes with the same wear, they could have told me that I needed both but they were honest. I really appreciate they're honesty.

Ms V

Jun 12, 2015

Service of 19994Runner a well built vehicle. I have confidence in service by my Toyota of Knoxville is Excellent. I know they go the extra mile with me and there Name stands behind all work. Old time customer service is still in style there. No need to go anywhere else.?? 6-11-15

Realtor Tom

May 16, 2015

Brought car in for one year warranty work. Crowded outside for check ins, but they worked through the lines very quickly. I expected that it would normally take a little over an hour to perform the service, but thought with all the cars scheduled, it would be a lot longer. Service was right on schedule - no delays - no excuses - just perfect and I was out in the expected time. The personal touch from Mr. Jon Mertz was terrific and couldn't have been more professional. He answered all my questions and was very courteous, helpful and even gave me complimentary car wash. Great dealership and would recommend them to all. I bought this truck there and will not use any other dealership. Worth the extra time and mileage to return to Toyota of Knoxville.

Stuart1951

May 14, 2015

I have three Toyota 4Runners, all purchased from Toyota Knoxville. All the service work, including tire purchases, is handled through Toyota Knoxville because I trust them to provide excellent service and products at a fair price. I swapped vehicles with my wife one day this week so I could take hers in for a needed oil change (she has over 179,000 miles on the 2005 4Runner she is driving now). As it turned out, the rear brake pads were worn out and and needed replacing as well. But that's part of why I trust the service of my vehicles to them. They don't push un-needed work on you, and when they do find additional items that need attention, they look for service discounts that they can apply to the service work order to make it a little easier on your pocketbook. I'm on a first-name basis with most of the service advisers because I've been dealing with them for so long. It's nice to deal with people that know your name, too.

fsufan0025

May 13, 2015

I'm 54 and retired due to diabetes, and have problems with my feet from time to time. I'm looking to trade my 2013 Veloster, and found a car I like on the Toyota Knoxville web site, so I went by to see it. But -- instead of being able to drive through and find the car, take a quick look, and decide if I was interested, I found myself forced to enter through the showroom, so I'm forced to interact with a sales person BEFORE I decide if I'm interested or not. I walked past the barrier and looked for the car. It had started to rain, so I have up and left and won't be back. They can do as they wish, but if u want to FORCE me to interact with a salesman, then u don't deserve my business. POOR BUSINESS DECISION, IN MY OPINION !!

tacoma2012

May 11, 2015

I brought my truck with 47000 miles with check engine light on and it would not drive passed 40 mph. I was charged $116 for them reseting my computer and not fixing the issue. One day later I am 100 miles away from Knoxville at another dealership with the same issue. I gave the other dealership the paper work that toyota of knoxville gave me. The other dealership was shocked I was charged by toyota of knoxville for doing nothing but reseting the computer and not fixing the problem. I really advise people Not to go to Toyota Of Knoxville!!

Curtis Sheidler

May 1, 2015

Bought a brand new Prius a couple of weeks ago. Normally, I wouldn't have splurged on a new vehicle, and my wife and I were actually only looking for a slightly used model. But Toyota of Knoxville's Employee Pricing special plus their willingness to work with us allowed us to purchase a brand new vehicle for within the price range we'd have been willing to spend on a used vehicle! Harley Palmer was a tremendous salesman--he was great about listening to us and helping us to find a vehicle that fit our needs, and was never pushy or insistent. He did a great job from the moment we set foot on the lot of making sure we were well-informed about everything we were looking at and kept in touch to let us know about special offers--that's how we heard about the special pricing deal we took advantage of. The facilities at Toyota of Knoxville are tremendous, and everyone we spoke to there was friendly and helpful. I frankly HATE shopping for cars, but I could not have asked for a smoother or more enjoyable experience.

Ms. Kit

Apr 30, 2015

This was my first solo car buying experience and it could not have been more pleasant. Brandon Drummer, my salesman, was knowledgeable, fun, and worked hard to give me a good price. Every individual on the team that I interacted with was very professional. I came away with a new car at a fair price and a full tank of gas. Thank you Brandon for a fun time and outstanding help.

Nathan P

Apr 29, 2015

I purchased a 2015 Prius on April 25th. Deric Landon, the salesman who assisted me, was very responsive to my initial online inquiry. He was very knowledgeable and respected my time. I couldn't have asked for more. The facility is top notch. I haven't had the opportunity to use their service facility, yet, but I intend to use Toyota Knoxville for my first scheduled maintenance.

happy

Apr 23, 2015

We are very happy with our new truck. Our salesman was well informed and was able to show us a vehicle right away after we explained what we were looking for. He was able to answer all our questions and we purchased the truck right then. We would recommend this dearership and our salesman to anyone looking to purchase a new Toyota.

Lauren C

Apr 22, 2015

Because the major service needed on our old Toyota was more extensive than the car's value, they got us in touch with the sales group, who gave us a very favorable trade in value and excellent service in the new car buying process. I'm a Toyota fan for life!

Happy Happy Happy

Mar 20, 2015

We bought our new Limited Tundra in 2004. 350,000 miles and still running like a charm. This dealership is the best we have ever worked with from buying our truck to maintaining my ride for years. Thought it was time to put credit where it is due!

MAC37938

Mar 16, 2015

Overall good experience from scheduling through pick up. I was in and out in 10 minutes both for drop off and pick up. The auto butler service is first rate. Have been a customer since 2005 purchasing 3 vehicles and not once have had an issue.

No vehicle from here ever

Mar 3, 2015

I drove a used vehicle and the top latches needed adjusting (it was a Jeep). They took the vehicle to their service dept and were suppose to call me when it was finished. I waited a couple of days and never received a call back. I followed up and they had actually sold the vehicle. I don't have a problem with the fact that they sold it, however the communication piece of this occurrence is severely lacking in my opinion. The person I spoke with when I called to check was very nice and it obviously was not her fault some salesman had been negligent in communicating to me. Nevertheless, if Toyota Knoxville had 10 of the perfect vehicles I was looking for I would not purchase from them for this sheer fact.

FrankG

Feb 14, 2015

Bought used 2012 Highlander at another non Toyota dealer and took the car to Knox Toyota for service and moon roof repair. First experience with them. Could not have been better. From check in to completion very professional. Time quotes accurate and facility is superb. Definitely going back. I'm 70 yrs old and this is only the second dealer I would recommend for service.

G Beal

Jan 30, 2015

The service is great and the cost is reasonable. I wouldn't think of having my Toyota serviced anyplace else.

DAS1875

Jan 11, 2015

I spent a couple hours going back and forth with them on the phone to buy a $22k used car. We came to agreement on the price and everything else with the involvement of their sales manager and I gave them a credit card deposit. During the negotiation he tried to pressure me to conclude a deal on their terms by claiming that someone else was test driving the car as we were speaking. After we wrapped up the deal, the sales person promised to send me the sales contract shortly. I called a few hours later to see where the paperwork was, and he told me they had been swamped but would definitely get it to me before they closed. He called back a couple hours later right after closing time saying that unfortunately he forgot to put the sold tag on the car and it had been sold to the other people that were test driving it earlier as if I was an idiot. He claimed that this had never happened to him before. I thought a Toyota dealership would be above these types of sleazy sales tactics but not Knoxville Toyota. Read the reviews on here carefully, and don't dismiss all the negative ones. My sales contact was Mark Hess - he is an accomplished liar.

Margie Milton

Dec 26, 2014

After having a vehicle I loved totaled, It was hard trying to find something I really liked. We went to several dealerships before going to Toyota of Knoxville. Walking in the door was the beginning of our wonderful experience. We were greeted by Kevin Page. We told him a little bit of what we were looking for and believe it or not he drove that vehicle right to the front door for us. That was it for me. Kevin was kind, patient and very attentive. Exactly what I needed after my car accident. Kevin was honest and not at all pushy. I would recommend Kevin Page and Toyota of Knoxville in a heart beat.

skcskcskc

Dec 18, 2014

I purchased my 2006 Prius from this dealer in January 2006. They have done all of my service over the last nine years, with reasonable cost for excellent work. For the 90000 mile service, I expected a fairly large cost since this one is considered somewhat major. However, my cost was only about $26. Even though I provided my own synthetic oil, air filter, and cabin air filter, I expected to be charged at least $100 or more. Thus, I will always look at Toyota Knoxville for future purchases and service!

Clackamas

Dec 13, 2014

12 Month servicing was scheduled for a time at my convenience, handled promptly when I arrived, and completed within their time estimate. Employee worked with was very professional and friendly. I was very pleased with the service.

Jackcheves

Nov 12, 2014

Owned several cars over lifetime. Toyota offers best service, honesty, friendly, knowledgeable service, and product. I only buy Toyota. High standards sets Toyota apart from other dealers.

MoparMadness

Nov 2, 2014

I found the Dodge Charger I had been waiting for advertised on Cars.com. I emailed Toyota of Knoxville the next morning. By lunch they had called me to see if they could help get me in my dream car. I got up there at 3:30 by 5:30 I was leaving in my new to me car. While waiting I explored the absolute nicest and cleanest dealership I have ever seen. Everyone was curtious as well. I only open 1 door for myself while there and that was the restroom. Recommended!

Beth

Oct 30, 2014

We bought a 2014 Camry Monday and had a great experience with Toyota of Knoxville from the beginning to the end. Our salesman, Lee, was very knowledgeable and helpful in getting us in the car we wanted. The entire staff was friendly and helpful. I would recommend this dealership to family and friends.

robert.long.75248

Oct 26, 2014

I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as always.

Junkanoo

Oct 22, 2014

I had an excellent experience here! I had seen bad reviews so wasn't expecting much. It was very organized, clean and superior customer service. I went in for a 10,000 mile basic service and first was greeted and directed exactly where to go. Then Daniel was very friendly and respectful. Waiting area was nice with fresh coffee and other refreshments for sale. Free wifi and a place to charge my phone! Clean restrooms!

JC

Oct 9, 2014

I recently purchased a new 2014 Toyota Tundra Platinum Edition. The salesman and admin staff were all top notch! They took the time to allow me to browse and answered all my questions. I knew what I was looking for and they were willing to help me find it without the pressures of making a sale. The service and lifetime warranty the dealership offers is reason to purchase alone, in addition to a courteous, friendly, and helpful staff makes it a dealership I would recommend for anyone looking to purchase a vehicle.

Lalo El Gabacho

Oct 1, 2014

During "Cash for Clunkers" I purchased a new vehicle from Toyota Knoxville. I gave them a take- it- or- leave- it offer and, knowing my experience with other dealers in the past, I expected them to haggle me to death but, by gum, that didn't happen, nor did they try to add doc fees or anything else to my offer. If I were buying a Toyota in Knoxville today, they would be at the top of my list of dealers to visit.

Debbie T

Sep 23, 2014

I recently had to spend some time with my husband at the hospital and during that time, my 2-year full service on my Scion IQ expired (although I was still under the mileage limit). Upon calling and explaining my situation, the service department at Toyota of Knoxville honored my last service and allowed me to come in a couple of weeks beyond my anniversary date, for the last free service. I must say, I had a much less than pleasant experience with Toyota of Knoxville over 10 years ago --- but, my how things have changed! From the buying experience through the first full two years of service, I couldn't be happier with both the car and the dealership! Kudos to you!!

Ashley

Sep 18, 2014

Best car buying experience ever! Brian Mashall The car sells man was very pleasant and did everything he could possibly do to make sure I found a car I loved! He was not pushy and seemed very knowledgeable about the cars they had available! When it came to getting my car financed I felt that Allan went above and beyond to help me out when the task given to him was not very easy! Allan Driggers had to go beyond what a normal sells person would do In order to finalize my car loan! I would highly recommend these two to anyone and everyone I know buying a car! If it was up to me both would be receiving raises for their generosity and professionalism!

FLO& LARRY "TOYOTA OF KNOXVILLE FANS"

Sep 18, 2014

WE HAVE, AND HOPEFULLY WILL CONTINUE TO BE TREATED AS FAMILY!! IT IS ASTOUNDING THAT SO MANY OF THE "STAFF" KNOW US AND CALL US BY OUR FIRST NAME!! IF THERE IS A DELAY IN THE TIME PROMISED...SOMEONE ALWAYS,ALWAYS COMES TO ALERT US!!!!

jason & linda edington

Sep 16, 2014

the overall experience was great.we were treated with the utmost respect.really enjoyed this car buying experience.

Jerry W

Sep 1, 2014

We bought a new 2013 Avalon six (6) months ago and the salesman and admin staff were all very courteous, friendly, and helpful. I just brought it in for a 6 month/5000 mile maintenance check and encountered the same courteous, friendly, helpful atmosphere. The waiting area was the best I have ever seen at any car dealer anywhere. It was very clean and comfortable. The snack bar/meal counter was very tempting with all sorts of sandwiches, sweet treats, etc. The complimentary cup of coffee was very good and a nice touch.

jmorton09

Sep 1, 2014

The salesman was knowledgeable. He answered all of our questions with grace and appreciation of our background research on the model we were interested in (2014 Camry Hybrid). There was no pressure to purchase the vehicle. We were given plenty of time to think about the negotiated pricing. After the purchase we have received several calls and emails about our satisfaction and inquiries concerning any questions we might have.

jackie Trull

Aug 29, 2014

My over all review of buying a new car. There are workers that open the door for you, There are three salespersons that meet you inside the door and are ready to help with what ever you need or want. they are ready to inform you about the vans or cars . then they ask what car or van you want to look at then they take you out in the car or whatever for a test drive. they answer all your questions. When we had our arm rest put on the road the dealer ship is on is very dangerous. My husband and I are on canes. We were going to walk back across that road. The lady in the office said we do not let our customers walk back go back in your car and get a person in the dealer ship to bring you car for you. I thought that was every nice.

JT Knoxville

Aug 23, 2014

Buyer BEWARE. As a local Knoxville, Tennessee Business manager I came in with reasonable expectations on fair purchase price for buying a new Toyota Tundra. Management and Sales Tactics are incredibly deceptive and sales representatives will lie to make a sale. I lost all faith when management agreed to a sales price and then the sales representative deceptively misrepresented a mutually agreed upon management sales price by hiding details in the estimate line item. Sales representative was bragging to me about how many cars he had sold throughout the course of the day. Ultimately I ended up walking out on a deal over $500.00 simply because I did not trust them. I will never even consider doing business with this dealership due to unethical business practices and encourage all to consider any other viable East Tennessee Toyota dealerships; any of which would be better than Knoxville Toyota regardless of sales price.

msackett766

Aug 21, 2014

This is the 2nd car I purchased from this dealership. I got a 2012 Toyota Corolla LE with only 25k miles on it. Came with a lifetime drive train warranty and I was able to reset the 35k/3 year manufacturer warranty. Final price was $16,000.00. The dealership is awesome. Great people and great service. I will go to them everytime I need a car. I will not go anywhere else.

Michael McBroon

Aug 20, 2014

We stopped by just looking. Hated the thought of buying a car and the hassel. Josh Ramsey was our sales rep. BEST BUYING EXPERIENCE EVER. if you are looking for a new ask for Josh Ramsey. We will be back when the time comes around to buy another and we will ask for Josh. Thank you Josh and Thank you Toyota of Knoxville for caring about you customers

John

Aug 19, 2014

I had been trying to buy a car for 3 years. Every dealership I went into I would become so stressed at the sales tactics that I would leave and not look again for monoths. George was great to work with. I spent (maybe) 2 hours in the dealership and walked away with a great new car (2014 RAV4) at a great price.

Lolly

Jul 22, 2014

Purchase of new vehicle was okay. Salesman was not very knowledgable about vehicles. He had his features on vehicles totally wrong. After looking at so many cars, we got a little confused as to which had what. He told us wrong. All was fixed in the end to be fine. Now, we took the vehicle back for the first free service. 1.5 hours to rotate the tires and check fluids!!!!???? With a scheduled appointment? The last car I had taken in it took 20 minutes, and they apologized for the wait! We were told that Monday appointments don't tend to run on time. If cars coming in from trouble over the weekend is that much of a problem, maybe you should stop making appointments for regular service on Mondays. Poor management. No apology given; just a snotty attitude that I shouldn't expect so much. No free drink offered this time either, come to think of it.

bernarmn

Jun 25, 2014

Buyer Beware: Like many people in this post, I thought I had made a wise purchase with Toyota of Knoxville, I even bought their recommended Lifetime Warranty to secure my purchase of my Toyota Tundra. Unfortunately the first time I tried to use my warranty to cover a faulty wheel bearing (which is blogged about all over the internet as a bad quality part), Toyota told me the warranty company refused my warranty due to the fact that I hadn't changed the air cabin filter. ARE YOU KIDDING ME, what does the cabin air filter have to do with a poorly manufactured wheel bearing, absolutely nothing!!! the warranty hides from the buyer the clause, "All service most be performed IAW with the user manual or the warranty is void" as a way to get out of paying for repairs. What's worse, I brought my car to the Knoxville service department for every service. Never had they told me that if I didn't have them replace the air filter it would void my warranty.. This dealer followed unscrupulous practices by pushing these worthless warranties and continues to sell the same product through the same company!!!! I purchased a Toyota Avalon from Fox Toyota in Clinton and found them to be infinitely more trustworthy and had less hidden charges (doc fees, etc) STAY AWAY FROM TOYOTA KNOXVILLE

TrevorCJones

Jun 14, 2014

I had been looking at trading my 2006 Eclipse GT for about 6 months. Overall I visited about 10 dealerships test driving FJ Cruisers, Jeeps, and other 4x4 off roading vehicles. My experience at many other dealerships, with Secret City Dodge Chrysler Jeep being the absolute worst, were not only good they were high stress environments. In addition, these dealerships didn't seem to really care whether I was happy as they only wanted to sell me a car. Toyota of Knoxville went above and beyond, treating me with respect and ensured I was satisfied before signing a deal. They even offered to let me add aftermarket parts to my FJ Cruiser and just add it to the loan. I've owned my FJ for almost 2 months now and they have followed up with me several times since driving off the lot to see I was satisfied with my purchase. If you are looking for a dealership that is going to value you as a customer, go down and check out their inventory. Great work all around!

fpowell46

Jun 3, 2014

Wednesday May 28,2014 purchased a truck not on the lot.They where to locate it on Wednesday and retrieve it on Thursday and get me the truck no later than Friday.Unable to locate a truck ,they required me to pay my down payment which was five thousand deposite before they would go get the truck on May 28,2014 the check was cashed May 29,2014 and cleared on May 30,2014 I do have the proof it cleared. On Thursday the 29th, they couldn't locate a truck. Now it will be June 2,2014 on Monday .When Monday June 2 came still could not supply a truck.On Tuesday made a vist to dealership still trying to locate truck at this point ,sales manager Todd Weber & Sales Operations Manager Gene Morris after two hrs waiting they think they had one in ky,had to work out details they advised me ,I was told this more than one time ,by this time I just wanted to get my money back to go elsewhere Per Gene Moris I cannot get money for 10 days ,I called Corprate office they gave me case number told me to call the dealer ship HR Carl Hurst after I went down to see him ,his answer was I will get my check in ten days ,I again said I have proof the check has cleared ,he threatened he would have a lawyer call me because of what I was wearing (a sign) .I am a 68 year old woman that was treated bad bad bad .Treated good at the time of sale .

Missy Gail

May 30, 2014

I bought a gently used 2006 Lexus here about 8 months ago; salesman was extremely helpful and professional; he was not at all "pushy" as some experiences I've had in the past. Since my purchase, I've been in for regular maintenance and have had minimal waits accompanied by good service. I highly recommend Toyota Knoxville.

Betty

May 10, 2014

Toyota knoxvile was awesome. Wil Downing was the best car sales person. He was patient knowledgeable and worked the best deal for me. Toyota Knoxville entire staff went above and beyond the normal car buying experience. Top dollar for my trade and great price on my 4 runner. highly recommend Wil Downing at Toyota knoxvile

R Beeler

May 7, 2014

My experience at Toyota Knoxville was hassle free. Andrew Clevenger was an outstanding sales person, he knew the newest product, and streamlined negotiations quickly and promptly. This purchase experience has guaranteed Andrew and Toyota of Knoxville a returned customer. I would recommend Toyota of Knoxville to anyone who is looking for a truly great experience!

Walter

May 7, 2014

This was such a refreshing experience. We have purchased many cars and this is one of the nicest sales persons we have had. We came here because of past purchases and the service department visits. Michelle Soriano and Knoxville Toyota are a great place to start when you need a new car.

Longtime TOK customer

Apr 29, 2014

My husband and I own three cars that we bought from TOK. My only gripe with them is that they need some sort of true customer loyalty program, for service AND for sales. There are other area dealerships that don't have some of the same charges . . . We are in the market for a new truck and when I go back to TOK, I will certainly ask for some sort of discount based on our loyalty to the dealership.

Renate C Cawthern

Mar 26, 2014

I am a repeat buyer at this locale. after spending a couple of hours with a salesman I was told that I would be called the next day with the decision of the loan application for a new Scion sportscar. I received absolutely no calls and called 4 times myself with only being able to reach voicemail. Nobody called me. I never found out whether the loan went through or not. Is is not customary to inform the customer of the decision to sell a car with the applicable loan? Is it too much to ask to be informed whether the news be negative or positive? As for myself, I will not ever use this dealer again (I did buy twice before right here). This was the absolutely poorest experience I have had. I will definitely be against recommending this dealer as a good source of the car buying experience. During the waiting period (waiting for the phone to ring) I was offered to drive several cars at a Chrysler dealer and actually made a purchase for a new car the very same day. Renate C Cawthern

bmwtech113

Feb 4, 2014

Do not buy from Toyota of Knoxville or bring you vehicle in to their service department. I bought a 2012 Tacoma 2 months ago from them and have had nothing but problems from day 1. Their service department ordered a part to fix it, which took over a month for the part to arrive. Then they call and say it is fixed. As soon as I leave, I notice that the problem is exactly the same as it was before I brought it in. After 3 more trips to service, they say they problem is no a "normal characteristic of a Tacoma." So I contacted Toyota customer service because the sales department never would call me back. I finally got through and went to see about trading my truck back in because of all of the trouble I have had. They offered me $4000 less than what I paid just over a month ago.

MeganCrawhorn

Jan 16, 2014

Before you go here make sure you check their prices online. The first time I went to look at their used vehicle selection I found a Rogue that I was interested in. I ended up leaving that afternoon (thank goodness) because I felt like they were trying to rip me off. Later that night I went online and looked at the same Rogue on their lot only to find that the asking price online was $2,000 less than what the sticker said on the car at the lot. The next day I went back and they had no good response for the fact that they were trying to charge me more than their online price the previous day. I ended up purchasing the Rogue for the price it was listed for online but I don't recommend going here if you're looking for a good deal. I felt pressured the entire time I was there to hurry up and spend more, and the salesmen aren't knowledgable about anything (vehicles, serving requirements, financing, etc.). Then a day after I brought my car home I noticed the Sunroof was whistling, so I called my salesman, Eric, up and he advised me to bring it into their service shop and they'd take a look at it for me at no charge. So I rush to get there after work before they close, only to have them tell me for them to just look at it will cost me $111 and that I had to take it to a Nissan dealer or pay for them to fix it. If I had it to do over, I would not go to them and I don't plan to ever do business here again.

dmochowski

Jan 15, 2014

Stay FAR AWAY from this dealer, misleading, flat out lied about the car, and rude. COVERED UP DISABLED CEL!! Bought a used VW jetta from here a while back and everything seemed to be fine and was a good price. They sent me the tag from knoxville and I live in Chattanooga so i just drove it on that tag until i renewed it a year later. Ran it through emission and found out it had multiple codes for emissions, misfires, and other things. They also ripper out the CEL led!!!! Would have cost me almost 1k to get a new cluster and get it synced with the dealer... That wasnt even fixing any of the emissions related things like misfires and a new catalytic converter... Called them up and they laughed at me told me basically tough luck. Threatened legal action and they literally told me, "good luck with that!" Traded it in on a new civic lease and paid the difference in trade in value and loan balance and just took the hit.

GoodTryTK

Dec 26, 2013

I wish I could write a good review for this dealership because buying a new car for the first time should be an exciting and fun experience. Unfortunately Toyota Knoxville was able to ruin it. They took forever to send out simple paperwork and then finally after numerous calls and a physical visit to the dealership they were able to send the paperwork but to the wrong address. I have gone from expecting to pick up my car after waiting just a week to waiting two more weeks after that. That doesn't sound long but when a simple task such as sending simple paperwork gets messed up and ignored even after multiple phone calls is unacceptable. I do think the employees there were friendly and easy to work with but I would rather do business with a jerk who can get the job done than friendly people who can't. Won't be going back.

Kevin

Dec 13, 2013

Dishonest sale practices and misrepresentation of products and service I purchased a 2002 F250 on 11-14-2013 from Toyota of Knoxville and was told verbally and in writing the vehicle had a 160 point quality assurance inspection and if it didnt pass their inspection and was in need of repairs it would not be placed on their lot for sale but instead would be sent to the auction. No more than 3 hours after leaving their dealership I noticed several items on the truck not functioning properly. At that time I placed a call to the dealership and informed them of the items not working properly, and asked if I brought the truck back if they could take a look at repairing the items. They told me there was nothing they could do for me, I then told them that I wanted to cancel the deal and requested a refund, again they told me that wasnt possible and there was nothing they could do for me. I have made numerous attempts to speak to the general manger but he ignores my messages. I did speak to the used car manger and requested a copy of their 160 point check list, he never got back to me and I made several attempts to obtain that report from him, but he kept giving me excuses as to why he couldnt provide it to me. Although he did tell me the sales manger did authorize a 200.00 refund to help with the repairs which I never received. I was able to obtain a copy of the check list and service report performed on the truck by calling their service department myself. In the report it shows the exact same mechanical issues that I am having problems with. Apparently they didnt fix the items as stated and just placed the vehicle on their lot anyway despite their 160 point policy and promise to it's customers.

SAkins

Dec 1, 2013

Have been having issues with electronic start and keyless entry. Won't work half the time. Changed battery in key fob. Left car last night. Received a call at 9:30 this morning saying they couldn't find anything wrong with it. Told them to check again because there most definitely was something wrong with it, and it didn't do it all the time. Because they couldn't replicate it, they couldn't fix it. I received this nice little smart.........note with my bill........ "Called cust 9:30 am 11/30/13, Saturday. Cust didn't want to hear NPF,(no problem found) told us to find the short circuit. Started vehicle 5 times, locked and unlocked doors, times documented on hard copy. This service advisor could not duplicate this concern either." So, I guess I'm stupid???? I guess I enjoy dropping off my car at the dealership for no reason. And, since they told me at 9:30 my car was ready, they never followed up after I told them to check it again.

Lindzwihaph

Oct 23, 2013

Toyota of Knoxville was my choice for a major car repair following an accident. They repeatedly change the estimated date of completion and returned the car with only a portion of the repairs done. When I returned to request they complete the repairs, I was told there was nothing wrong with the car because they could not find any error codes. However, approximately half of my concerns would not have caused error codes, such as the door not being attached properly. They did fix the door after I became angry, but did not make any other changes to the vehicle. It is having problems with the brakes, acceleration, tire pressure, etc, and I purchased it brand new at the end of the 2012 season!

zanadoo1

Jul 27, 2013

As a previous reviewer stated how can these guys sleep at night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mistake. After talking to the "manager" the other car fax was another mistake with the wrong VIN number and yet a higher price after my initial offer. The first price was 22K and Jack stated 19K-20K would be a good meeting ground (I offered $18,750 but no counter was given), but with the new "correct" VIN number the price was 24K. (The price listed on the web site was 22,700). His sales "manager" Jim Glenn who is listed in the web directory as a sales consultant was supposed to be there as a mandatory activity for Jack but was there to just massage the deal. (This morning I again received an email from Jim even after telling Jack no emails should be forthcoming.) All this bait and switch style of producing enough bad info to attempt to pressure or try to confuse someone is unethical and should not be present in the sales industry. I realize it predominates but why? The ill will created may produce short-term benefits but in the long term will only result in losses. I will never buy another vehicle from this dealership. Previously I purchased two SUVs with one purchase going relatively smoothly and the other another "got ya" deal with extras added. (Jack had stated that labels were to be placed on all parts and he was unsure if this labeling could not be included in the final price.) Again why not set a fair price, make the deal, and gain good will and referrals rather than trying to cheat customers?? Do not use this dealership!!!

PC

Jun 30, 2013

Bought 2009 Rav4 new. Salesman was no problem. Problem is Service Dept and Service Manager and Customer Relations Manger (if u can call him that) and owner of Toyota Knoxville, and his secretary. Have done all service with them for past 4 years. Discovered my tires were bad after 14 months less than 30000 miles bought tires at another business tried to purchase from Toyota but they ordered wrong tires twice. Took papers that Toyota did service turned out they didn't rotate on the last service that I paid for and they stated they rotated . Also they have regularly over inflated tires each service and stated it on the paper as well. Door sticker has recommended pressure as set by Toyota but they disreguard this and tell you they do it their way. Long story short this action by Toyota voided my warrenty for tires so I asked that they replace them again its all stated on the Toyota service invoice that they did not do what was stated. Service manager says on the whim that they may be wrong Ill buy 1 tire u buy 1 tire bottom line that is fair mind u all 4 tires are bad and no longer warrentied and im supposed to like this offer. I asked to speak to owner they told me he was in his office waited no show he had called same sales manager to tell me this is the only person who I could deal with, asked again to speak to him only needed less than 5 minutes he then sends secretary to tell me they are being more than fair and at a GREAT EXPENSE TO TOYATA OF KNOXVILLE they have paid for 1 tire! She says Im angry and just cant be made happy better take the deal or loose it! Asked why owner couldn't see me or call me I was willing to wait or come back she said he didn't want to disappoint others who were waiting on him! Guess I didn't matter. Tried to explain a teachers budget didn't allow me the benefit of buying new tires YEARLY plus proof by your signed service tech you failed me and did not do what you stated. She then tells me we all have to budget I explained I budgeted already. Called Toyota USA file complaint they said customer service manager would call within 3 days next day same service manager calls NOT THE CUSTOMER SERVICE mind you says case closed get over it NOTHING ELSE TO BE DONE. Called Toyota USA BACK they got customer relations on the line from Toyota of Knoxville he informs me we WILL NOT HAVE THIS CONVERSATION HE DOES NOT HAVE TO CALL ME BACK WAS MAD THAT I CALLED TOYOTA USA SAID I WAS TREATED FAIR. I JUST ASKED HIM TO LISTEN THAT IT WAS IN WRITING BY HIS OWN STAFF HE SAID I HAVE A COLLEGE DEGREE GET OVER IT THERE ARE MORE IMPORTANT THINGS TO WORRY ABOUT THAN BAD TIRES! GUESS HE CAN SAY THAT HES NOT PAYING FOR THEM. RUDE HATEFUL I WILL CHANGE ALL MY SERVICE OVER BUT JUST WANT ALL OTHERS TO KNOW BEFORE YOU DECIDE TO GO HERE THEY DO NOT TREAT YOU WITH ANY RESPECT AND WHEN THEY MESS UP TOO BAD GET OVER IT YOU DONT MATTER. ONCE YOU BUY THE CAR YOU FROM THEM THAT IS WHERE IT STOPS. TOYOTA USA NEEDS TO SEND SOMEONE FROM THE TOYOTA HEADQUARTERS TO TRAIN THEM TO FOLLOW THE GUIDELINES SET THEY ARE SET FOR A REASON AND ALSO TRAIN THE CORPORATE STAFF ON HOW TO TREAT THEIR CUSTOMERS BECAUSE WITHOUT CUSTOMERS WHO ARE YOU GOING TO SELL ALL THOSE CARS TO.

matt

May 15, 2013

I have bought two cars from here in the last year with no complaints until my seatbelt stopped working, this is no big deal until I was told the warranty I purchased doesnt cover it. At the time I bought the warranty I was told "It covers every thing except tires and brakes, because that is normal wear and tear". After talking to the service adviser about this, she took it to sales dept. they said they were not willing to help in any way. After buying two cars from them you would think they would take better care of a repeat costumer by staying true to their word instead of saving $336. I will be taking my business elsewhere.

Dodge-Girl

Apr 29, 2013

I was comparing trucks online and ran across Toyota of Knoxville. They do have nice trucks! When I closed the page to exit back to the Dodge page, it offered me a $25 walmart gift card to come in and test drive a truck. Who would pass up a gift card when you're looking to buy anyways? Right.... So we go in and met with Alan the salesman and he showed me 2 trucks. I fell in love with them both. So i asked him if he could get me pricing for the changes to the truck I was wanting. He calls me a week later and didnt have the prices for the changes. I asked him about the gift card and he blamed the delay on the company book keeping department. He tells me before he hangs up the phone that he would call me back that friday with the prices. Well friday has come and gone by 3 weeks. I still have no price on the changes on the Toyota Tundra Platinum and still have no gift card. Needless to say this Dodge-Girl is sticking with DODGE! This Dodge-Girl just bought a new Dodge Ram 2500 and will never stray away again!! Toyota of Knoxville is a waste of time and they really do not care about the customer.

Michelle D.

Apr 18, 2013

I bought a new Tundra here and had a good experience overall. I asked for changes to the vehicle and they accommodated all my requests quickly. I asked for different tires, remote start, window tint and a sunroof deflector and they made sure it got done. I paid more for those things but didn't feel like they were overcharging me. Customer service was exceptional. I'm very surprised to read the negative reviews on this site, doesn't sound like anything I experienced.

branamje

Mar 31, 2013

They gave me $17,000 on a truck worth $24,000. they told me my truck was worth $20,000 its on their lot for $27,800 (its the red 2010 dodge ram) then they charged me extra fees i was told were "free" i shook hands with mike gibson on $445 a month then he came back with $500 because they made a "mistake" all in all im paying $42,000 for a car worth $26,000 and toyota is making over $20,000 on my deal alone, now tell me how they can sleep at night knowing theyre screwing ppl like that. i guess thats how they afford the big new buildings they have.

sdrew1015

Feb 5, 2013

I am the second person in my family to purchase a car from Justin Tidwell. He and Scott Begley got me down from a 17.9% interest rate on 2009 Toyota Corolla to a 5% interest rate on 2012 Toyota Camry! Justin is a very knowledgeable young man and will look out for your best interest. It's rare to find a someone like him!

Formerbuyer

Jan 31, 2013

Not only did they take forever the manager made racist comments. I highly recommend going to a different dealer. Toyota knoxville is the worst dealer this side of the Mississippi.. The salesman are very shady and will do anything to make more money off of you. The managers are very rude. Horrible place of business.

dantheman11.08.1944

Dec 28, 2012

They installed a defective headlight switch on my car & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road.

Shawn1381

Nov 8, 2012

Horrible dealership, shady deals and shady managers and owner. RUN!! Traded a car in to them, they claimed to not be able to get me financed, and took the car back. They refused to return my trade in, and still haven't got it back. They came to my house and took the car I bought from them. Last week got the payment books in the mail for new car too, so another lie caught them in.

Rena75

Oct 28, 2012

It is a pleasure to deal with John Mertz. I know that my concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never had a complaint about your service.

billirem

Oct 22, 2012

My wife and I were looking for something sporty and good on gas mileage, with enough room for the kids. Victor was awesome, he was very helpful without being to intrusive or pushy. He allowed us to look on our own but was always available to show us any car we wanted to look at. He showed us the cars we wanted to see and didn't push his own agenda. Victor was working on his day off and was only supposed work a short time that day. We decided to check on a Scion TC Release Edition 8.0 and left Victor to work out the preliminary details while we went on to rival dealerships to look at the other cars we were interested in. Victor worked out all of the financial details and gave us a call to let us know the results. After looking for hours at other dealer from other car companies, we decide the Scion was our choice. We returned to Toyota of Knoxville and again Victor was there waiting for us. He worked for us all day to get the deal completed. We ended up finishing the final details an hour after the dealership closed and Victor had the car detailed, walked us out and handed us the keys to our new car with a big smile on his face. He was truly happy for us and that meant something to us.Victor, thank you for everything!

C. Mize

Oct 16, 2012

James Carter was very professional and personable to deal with aswas everyone we dealt with during the purchase of our Camry. I wouldrecommend Mr. Carter and the dealership to others interested in buying a car.

ctyr3173

Sep 24, 2012

Victor was a excellent sales person to deal with, very patient. He is very knowledgeable on the brand. We visited many times before buying our Highlander and he was always the same helpful, courteous and patient person. He made the new car buying expeirence a lot less stressful.

chelsey0521

Jul 21, 2012

Justin Tidwell was fantastic!! I had previously purchased a vehicle from East TN Nissan in Morristown a dealership that has permenantly lost my business (don't waste your time)! Anyway, Justin did everything he could to ensure my deal was what I needed without any hassles or running around. I was nervous about being in another dealership after all of the trouble experienced with ETN but I will certainly purchase another vehicle from Justin preferably when the time comes. Justin and Toyota Knoxville has restored my faith. My mother is already checking into purchasing a vehicle from him! Toyota of Knoxville is a wonderful dealership with fast and friendly service. I ended up with a vehicle I absolutely love. I look very forward to doing more business with them in the future. Thank you Justin!!!

Drewby

May 22, 2012

Excellent experience buying a 2010 Rav4 from Darrell. He went the extra mile to see that I got the best price possible. I tried to deal with another Toyota dealer and all they did was waste my time and gave me a phony run-around about invoice price! Darrell called me on several occasions for close to a year after the sale to make sure I continued to be satisfied with my purchase. Chris Nunley is excellent as a service adviser, taking care of my service needs. My Toyota came with maintenance for two years and every visit has been pleasant, efficient and well-handled. I had a dead battery on a holiday weekend and Toyota sent out a truck to start the vehicle with no hassle. Then on a follow-on visit the entire electrical system was checked and the battery replaced. My last oil change I wanted to switch to synthetic oil and Toyota took care of it for me. My wife's 2000 Acura is about to lose it's THIRD transmission at only 150K so we are looking at Toyota's. My previous Camry went for 220K without any major problems, just brakes and mufflers and tires! Honda's customer service on a warranty replacement for the transmission was miserable. The transmission defect is common among several Honda lines including the Acura. They wanted to "negotiate" the replacement of their faulty parts!

rabernj

May 14, 2012

I bought a used jeep from toyota of knoxville a couple of weeks ago. After having it for a few days i realized that it had locking lugs on it but there was no key with the car. We call the dealership and made an appointment with them to have them removed after being told they could by several employees. After setting for nearly two hours we were told they couldn't but then told us they could once again but they would have to cut them off but we would be charged over 300 dollars to have this done.So upon checking my car i found one of my rims to be gouged and one of the locking lugs damaged so badly that if i do get the right key it will have to be ground down. I called the dealership and talk to eddie in the service department where he told me that there would be more gouges in my rims and they wouldn't do anything about and once again being handed off to someone else i was told they would fix it but when i went up there to talk to the who was person suppose to fix the problem to wasn't available.

supercak

Mar 31, 2012

Great experience, i would recommend T of Knoxville to anyone looking for quality cars and fair and quality buying experince. T of K is a quality dealership.

no service

Mar 30, 2012

I took my 2011 Toyota Camry Hybrid to this dealership for service because paint was pealing on the rear wheel well on the driver's side. I took serveral phone calls just to find out what I needed to do to get the car looked at. When I took the car in and told Mack about the paint peeling, before even looking at it he said it was caused by rocks. I advised that I traveled on paved roads and did not think that rocks should cause the paint to peal. After looking at it he repeated the same thing which I again did not agree with, the car had 10,000 miles on it. He asked if it was happening to other side. When he looked at the other side and ran his finger along the wheel well the a strip of paint peeled off. He again stated that it was caused by rocks or I had run over a curb. I did not agree and he said he would have to contact Toyota but they would not fix it. He was suppose to call me within a week, he did not. When I called him he said that he had not heard fronm Toyota and would call me when he did. I called a couple of more times but have not ever received an answer from him or Toyota.

chuckmarylou

Mar 13, 2012

My wife and I stopped into Toyota Knoxville to learn more about the Toyota vehicle line. We were met at the front door by Bill Giannaris. We explained that we were checking out the Toyota line as we were looking for a vehicle to replace our older minivan. Bill gave us an overview of their line and took us onto the lot to show us the vehicle differences and points that we were interested in. We took several test drives and determined what vehlcle model would work for us. Subsequently we located a vehlcle that met the needs we were looking for and it had a special pricing offer. We did the price negoiation and reached an agreement on purchase price. Since we did not have our checkbook with us, we took posession the next day.Pre-SaleBill greeted us pleasantly and courteously determined what we were looking for. He showed us a number of vehlcles as we drilled down to some that met our criteria. He gave us useful information in our decision making process. He was relaxed and did not rush or steer us to a particular vehlcle, we choose the vehicle. His answers to our questions were honest and well explained. If he did not know an answer he stated so but did check with others at the dealership to find an answer. During the negotiation process he was thorough and efficient. As we went through the process he introduced us to other employees that did make the approvals and prepared the necessary paperwork. Post-SaleSince the deal was closed Bill has been in contact with us to check that we were satisfied with our purchase. When we picked up the vehicle, the dealership was not able to locate the 2nd key fob. After we left the dealership he checked a number of possible places for the fob and when he could not locate it he arranged for a replacement to be ordered. He has kept us posted on the status of the order either by voice or e-mail and assured us that the part would be in our hands as soon as possible. At this point, I can say that our experience at Toyota Knoxville has been a very positive one, primarily because of Bill Giannaris and way he treated us as customers and others that we observed him to deal with at the several hours we were at the dealership. Bill is friendly, courteous, personalbe and professional. He is an excellent representative for Toyota Knoxville and Toyota. We have already recommended him to some of our friends that are planning on purchasing a vehicle in the near future. I can truthfully say that this has been the best car buying experience I have had in past 52 years.

brstaton

Feb 7, 2012

The team is very professional and listened to my needs and concerns. They did not try to sell me anything that wasn't applicable or necessary but gave me the options of protective features that fit my requests. It was the best car buying experience I have had of any car I have purchased. I usually dread the process and time it takes. It was quick and painless. Bill and Team helped me to keep the excitement of buying a new car and feel like I was truly the customer.

AvaRadoff

Jan 24, 2012

This is my second Camry purchase from Toyota Knoxville. Their sales staff is wonderful, and the service department has always been helpful and prompt. I have never had a concern or complaint when doing business with this dealership. I am always taken care of by a helpful staff.

nurseredmond

Jan 22, 2012

Bill is so friendly and easy to talk to it seemed like I have known him for a long time and this was the first time I can remember laughing while car shopping. I usually hate car salesman they always seem so pushy but with Bill it felt like he was on my side and we're against the finance guy trying to get me the car I wanted for the price I was willing to pay. Send a Thanks to Bill I will mention his name to anyone that is looking to buy a car!

ahall08

Jan 12, 2012

Could not begin to say enough good things about our experience with Toyota of Knoxville. We could not have ask for a better salesman. He even dealt with us on his day off. Great experience!!!

Darrell Widner

Jan 6, 2012

Bill was very professional even when I was asking for things he didn't originally understand that way. I also barganed with him several times and he always treated me with respect and acted as if he really cared. The night I picked up the car, the entire management team worked with me very professionally even though it was after hours. Very good dealership so far....thanks

elkhoundlover

Dec 13, 2011

Purchased an FJ from them earlier this year - have had to replace the windshield 3 times - 2 times with suspect flaws in the glass, as there was no history of trauma, and the cracks occured in the exact same place. Only solution offered was to purchase a new vehicle in case there was a defect in our vehicle. So, pay twice for the same vehicle, with no guarantee that the windshield issues won't continue? No thanks. Trying to find a Honda element now.

charlesbarnette

Dec 11, 2011

toyota of knoxville gave me the best deal and was very easy to deal with, i went to three other dealerships before going to toyota of knoxville, i had a pretty good idea thats where i would be purchasing from since i had purchased from there before, i will be buying my next new toyota from toyota of knoxville also

kfrye47

Dec 10, 2011

The people especially Bill Giannaris at Toyota Knoxville was very friendly. We never felt pressure to buy a vehicle. We knew what we wanted when we went there. Mr. Giannaris showed us every Highlander that they had in stock and was very informative. We would recommend Toyota Knoxville and Bill Giannaris to anyone who is looking for a new or used vehicle.

mikefu2007

Aug 30, 2011

My old Camery was in total loss after an accident so I plan to obtain a new one. After negoation with one sale man we finally confirm a price (~$22900 after $500 rebate because I will do finanice with them). When I was there to discuss the detail, the sale man told I am not qualified for 0% APR because $500 rebate). I think it doesn't make any sense because this $500 is incentive from toyota and it is compatible with 0% rate.(Actually they have this adverstised on their own website). Thus I insisted that.The sale man then talked to the manager. After a few minutes, a man showed up and throwed a piece of paper in front of me: "this is the invoice for this car. I don't know where you get $22900 number, this is just a mistake......do you buy or not?" I can't remember the exact words he said but that was basic meaning. I was shocked at that moment.He was so rude and unfriendly. I can't believe that he just simply denied the negoation offer ( I believed when sales man have an offer to customer he should get approved from manager, right). I didn't feel comfortable to deal with that person and Ijust leave. I checked online later and found that rude guy is a manager. I am very surprised because a manager should be more professional than that guy was.

racmartin

Aug 23, 2011

Rick was very nice and helpful. He went far and above to answer every question or concern we had no matter how large or small it was. He even laughed at my husbands bad jokes. Very good salesman.

Mchapp77

Apr 6, 2011

I was very pleased with my experience at Toyota Knoxville. My salesman was professional and courteous. I have bought 3 cars from Toyota Knoxville within the past couple if years and would never go anywhere else! Chuck Jones was great! Thanks Chuck! I have also visited the service dept, they are professional and knowledgeable snd easy to get your car in and out. Rental, accessories, and body shop are all outstanding.

Jennifer_B

Mar 28, 2011

I was very happy with my experience at Toyota Knoxville and I HIGHLY recommend working with sales associate John McCarthy. My last car was a 2000 Toyota Celica and it remained in great condition for 11 years. I had no intention of purchasing a vehicle when I was hit by another driver and the Celica totaled. Having little to no knowledge of cars I pretty much had a crash course in buying a new one. I talked to friends, did research on the internet and went to several dealerships in the area. I can honestly say the research I found and the experience I had at Toyota Knoxville was above and beyond any of the others. Everyone I dealt with was polite and I never felt pressured or intimidated. Some of the other dealerships had that sleazy used car salesman feel, one even made stereotypical remarks about me being a female driver! I never felt that way at Toyota, especially working with John. I really cant say enough good things about my experience with him. He is polite, straight forward and really went the extra mile to make sure I was happy with my purchase.Another review mentioned that Toyota wont come down from sticker price and I will admit getting them to budge too much can take some effort (as with most dealerships) but just do your research and be prepared, John will do everything he can to work with you. I am thrilled with my RAV4 and I will definitely buy cars from Toyota Knoxville and John in the future!

civicangel

Mar 26, 2011

I have been to this dealership twice for two different car purchases and once more to try and trade down, which didn't work out. The first time I went to TK was when I bought a Corolla in 2005, and my experience was pretty decent. I got an OK deal, but I think I could have done better elsewhere. I don't think Toyota Knoxville moves very much on price ever. The second time I was there was to purchase a 2010 Prius in September of 2010. I was actually there to purchase something around $15,000, and Jennifer was the person who worked with me that time. She ended up getting me in the Prius, which I was never really happy with after the first two months, for about $24K, and that was way above my budget. Needless to say, I ended up trading the Prius in elsewhere for something cheaper because I could no longer afford the payments. Jennifer was really nice, but I didn't appreciate her pushing me into a more expensive vehicle knowing that I didn't want one to begin with. I feel like the staff at Toyota Knoxville is very pushy when dealing, and they do not move very much on price at all...no matter how many times I left and came back, they never bothered to work on improving their prices. Now that I've decided to go a different route with my car brand, I realize Toyota is not the best vehicle out there anymore. Yes, I went to Honda, and I love my car now. It's smoother and has better suspension and handling than any Toyota I've driven, and my whole family has Toys...none of their cars feel quite as smooth or agile as my Honda. Oddly enough, I went to Honda because I tested one off the Toyota Knoxville lot and loved it. Sorry, Toyota, but ya lost me. Oh, and I ended up getting more money from Airport Honda on my Toyota trade down than Toyota Knoxville was willing to offer. I do have to say that the service department at TK is pretty good, I can't discount their maintenance and service, but some of the sales staff needs work on presenting deals and listening to the needs of their customers.

layarb25

Mar 26, 2011

We had a good experienced with our time at Knoxville Toyota. They worked with us on negotiating a price that we were able to afford. They also worked with us on a workable deal with our trade-in. We never felt pressured and always felt they were friendly and willing to do whatever it took took to get us in the new car.Thank you

emmyspoppa

Mar 22, 2011

First let me say that this is the first "new" car I have ever owned. Needless to say I was nervous. The day I arrived it was barely raining, and soon it started snowing. Corbin, and every at Toyota of Knoxville were very friendly and put me at ease. Since I had driven a 2010 Yaris already I had fallen in love with the car and knew what I wanted.Everyone took the time to explain every line and letter, and to answer any questions I had. I was made to feel very much at home.One thing that impressed me greatly was the inspection before I left with my new car. The sales manager came to the indoor area where they had brought my car and with her we went over every inch to make sure the car was perfect. Since it was snowing and had already laid about 3 inches or more on the ground, they asked me if I wanted them to hold off on a full detail. I agreed and we found that there was a small scratch on the left rear door handle, she made a note and said when I brought it in for my detailing they would take care of it. Several people from Corbin who was great, to he Sale Manager and others have called many times to make sure that I am enjoying my Toyota, and believe me when I say I am! It is a great little car, my gas mileage is almost 44 MPG on the highway and I love it!I will definitely make Toyota of Knoxville my new car home from now on, and we are already a two Yaris family!

Hickmc

Mar 14, 2011

At first I wasn't going to go to Toyota of Knoxville becasue I had been looking at a truck at another dealership but I'm sure glad I did. Got the perfect truck and my experience at the dealership was top notch. Thanks Michael and Toyota of Knoxville.

sirirat.storm

Mar 8, 2011

Jim the sales associate was so great,he is like a friend to me and my boyfriend Tom,he made us feel at home at Toyota Knoxville I would recommend him and the dealership to my friends and family.Homer Hart also made us feel at home there he's really a nice person.I would like the owner of the dealership to know he has 2 great guy's working for his company thank you so much for making me feel like family at Toyota Knoxville.Thanks again so much.Sirirat Storm

carvergirls

Feb 23, 2011

This was my second experience with Toyota of Knoxville. They are easy to deal with and are very educated about their product. Lee Townsend and Justin were great with sales and Homer in Finance was great too. I look forward to dealing with them again in the future.

bobbieob

Feb 16, 2011

Very friendly and very informative, Jim Glenn knows his stuff!I got in there he found the car I wanted and was very informed about the car he went over the working operations and all the great extras. I also got a tour of the facilities and where everything was.

btyler02

Feb 16, 2011

Our experience with Toyota of Knoxville could not have been better. I made contact through email initially to get the ball rolling. Showed up with my research and knowing around what I wanted to pay for a vehicle. Alex was very helpful finding us one that fit our needs on the lot. We did a test drive then started to talk numbers. Very low pressure experience and I felt very comfortable that we were doing business with a good sales team and dealership that wanted to get my wife and I in a car we wanted at a price that was excellent. No other dealership within 200 miles could offer the convenience along with price that Toyota of Knoxville could. Great experience and look forward to using them for our future Toyota needs.

mandyjaccard

Feb 11, 2011

This is my second experience purchasing a Toyota. Toyota Knoxville was a joy to work with! They were honest, polite, and extremely helpful. Scott Steadman, himself, has actually called me a few times just to see how I am doing with my new car and if there is anything Toyota can do to help me. I love it! Any problems, questions or concerns I have had, they have been more than happy to help me with. My car had an indicator light that kept coming on for some unknown reason, but after some troubleshooting they were able to fix that. I have also had my oil changed and the 5000 mile check up done there in the shop. Everyone that I have dealt with in service has also been really awesome! Your dealership does a really really good job of making people feel important and caring about us as individuals (and our vehicles). The New Owners Dinner thing was really awesome too. It is a very clever and nice, and delicious, way of advertising for further additions on our cars without being an annoying sales pitch. Scott is definitely the most enjoyable sales person I have ever dealt with in any sales situation. He was real and down to earth; and I truly felt like he had my best interest in mind throughout the sale. Actually, I still feel -even after buying the car- that he has my best interest in mind. I feel that genuinely nice and kind people are not the easiest thing to find; however your dealership seems to have a few (that I know of) working for you. From the ladies who are very polite and full of smiles at the front, to the actual car buying and on into the service department, your dealership far exceeds my expectations! Thank you! You guys are doing an awesome job! Keep up the great work... it is appreciated! :)

jbruno4988

Feb 4, 2011

Mid December, I purchased a 2011 Toyota Yaris. I asked for the out-the-door, bottom- line price right away, and in a matter of minutes it was on the desk at a significantly lower number than I was expecting for the first number. No games. The entire process was quick, painless, and professional. I received great customer service. I would highly recommend this dealer. This will be the first place I will look next time I am seeking a new vehicle.

bpurda

Feb 1, 2011

We had a great experience with Toyota of Knoxville. We were referred by my parents, who have also been exceptionally pleased. We would recommend them highly to our friends and family due to friendly, courteous, and knowledgeable service.Keep up the great work!!Bettye Jo Purda

Georgios

Jan 31, 2011

A few days ago I purchased my 2010 Camry from Toyota of Knoxville at Parkside Drive. The sales associate was Scott Steadman and I had an excellent experience. The staff is very helpful and professional. They answered all my questions and helped me to decide on the vehicle. No pressure and great service. I really appreciate the way they do business. After I purchased the vehicle Scott has kept in contact with me to address any questions I may have. My car runs great and I love it. I strongly recommend Toyota of Knoxville.

Carlaoviedo

Jan 30, 2011

I went to the dealership to buy my first car. My sales consultant was Scott Steadman. He was very friendly and helpfull. The ficility was very clean and organized. He directed me to the exact car I wanted. The overall process was very fast and smooth. I've now had my car for a little over a month and I still get phone calls to make sure I don't have any questions or concerns about my car which I think is very important. I would recommend Toyota of Knoxville to anyone who I know is looking to buy a car. I walked out with the exact car and color I wanted so I can't think of a better experienceCarla Oviedo

Sushisunrise

Jan 30, 2011

This was by far the best car buying experience I have ever had. Just based on phone conversations alone, I had already decided to buy the car before I ever even drove it or went to the dealership! Nina and Tony were extremely friendly and did not try to "hard sell" me at all, which I hate. They were upfront and helpful, and the whole process took less than a few hours. I have talked so much about my great experience at Toyota Knoxville that now, my mom is contacting them from 3 states away to help her as well!

fastfreddie48

Jan 28, 2011

The shopping experience was very informative and when I made my decision, the delivery propcess was painless and speedy. I like the waiting area during service. Ive been doing cars for 35 years and the these guys are at the top of the goo guy list.

rparton

Jan 27, 2011

When I went to buy a truck i was told to go to Toyota of Knoxville,because they gave the best service. During my visit I was helped by salesmen Burchfield and Steadman and they went out of thier way to make sure I picked out the right truck for me and during all the paper work everything went very smooth. They also gave me a tour of the ficility and talked to me about thier procedure when I come back into the dealership for service.Randy Parton

CharlieEWalker

Jan 26, 2011

To begin with My wife and I decided we wanted another Toyota Camry. We shopped around and compared prices, locations of dealership, courteousness, and other factors which eventually lead us to Toyota of Knoxville. We have been and continue to be pleased with this dealership. We have experienced very professional service and continue to be pleased with our 2010 Toyota Camry. We have since recommended to our daughter and son-in-law when they were shopping for a SUV to visit Toyota of Knoxville and they decided to purchase a Toyota Sienna SUV and they are pleased as well. In conclusion, if I continue to experience the same service with this dealership, we will most likely trade or buy our next vehicle at Toyota of Knoxville, Knoxville, Tennessee.Charlie E. & Roxie E. Walker

jsburns06

Jan 26, 2011

Everyone was very friendly and great to work with. Got my payments where I needed them to be, and helped out with anything I needed. Also salesman Scott Steadman was really great and will be my next salesman when I go back (wife will probably be needing a new car if a couple more years).

mike13

Jan 26, 2011

My wife and I have bought three (3) automobiles from Toyota of Knoxville since 2007, and plan on buying an FT86, if and when Toyota builds it. Scott Stedman has kept in contact with us on a continuing basis about things going on with the Mfg. and the dealership. I recomend the dealreship, and the salesman, regulary.

Teaguetiffany

Jan 26, 2011

Very professional, very accommodating. I'd recommend Toyota of Knoxville to everyone. I told them what I was looking for and when I came in to get my brand new Venza, it was parked in the showroom and was more fabulous than what I had even expected! Scott Steadman is a great person to work with! He made the whole process very easy! I've had my Venza almost a year now and I still love it! Each time I've taken my car in for routine maintenance I've been totally satisfied with the service I've received. 5 star dealership!

Jeff37421

Mar 22, 2007

From start to finish the experience was outstanding. I have never felt more at ease while buying a car. A great dealership, they were very professional and knowledgeable staff. From the time I entered the property till we drove away in our new Toyota, we felt as if we were the most important client there that day. I was overwhelmed by their friendly no pressure approach. They made it a most enjoyable day.

toyotaguy

Jul 14, 2006

Awful is too little a word to describe them, they have the most unfriendly sales staff who just want you to buy the car at their price. If you test drive and say you will think about it and walk be ready to be insulted. The salesmen told us "WHY DID YOU TEST DRIVE IF YOU DIDNT WANT TO BUY IT" so bottom line dont expect them to lower prices just buy at their sticker price. They are the most obnoxious, arrogant and rude car dealers in the world and they dont hesitate in spreading false malicous rumors about their competitors !!!