Town & Country Toyota reviews

EH

Sep 21, 2016

I will defiantly go to another location the next time I need something done by Toyota i.e recalls. Otherwise, I will go to a mechanic outside of totyota. I have had two bad experiences now with this location and have no desire to go back. When I went the first time, I had to wait for a recall part to be ordered when I was told that the part would be there. The person I worked with was quite unprofessional but I thought maybe this was just one bad experience. This second experience has showed me, however, that communication and customer service here needs to be greatly improved! My passenger side mirror came off (just the mirror, not the entire piece) on a Wednesday morning. I called ahead and asked if they had any in stock, and the man I spoke to in the parts department stated that they did indeed have one and I would just have to make an appointment. I did so for the following day due to the fact that I am a full time college student and I work. On Thursday I arrive for my appointment, but when the Toyota employee Mr. Guest and myself went to the parts department we were told that they did have a mirror but the system states that the location is unknown. The employee I spoke to Wednesday failed to look at the location causing me to waste my time driving to Toyota when there was not a mirror there. I then sat in the waiting room while Mr. Guest when to see if he could find the part. An hour later Mr. Guest comes to inform me that he did not realize I was still here and that this whole time, someone had been looking over my car for things that need to be replaced. I did not authorize this nor did I need this done. I had come in for a mirror replacement, not a diagnostic. Mr. Guest informed me that he ordered the mirror and it would be there Friday. I leave and come in Friday and waited another hour until Mr. Guest came to inform me that the mechanic cracked my mirror and I would need to come in for a THIRD time for a mirror replacement. Mr. Guest informed me that the new mirror would be there Tuesday and that he would give me a call to let me know when to come in. Tuesday came and went and I received no call. It wasn't until I called Wednesday at 10 am and left a message with Mr. Guest to get an update. I received a call back at 11:45 to let me know that the mirror was there and to come in at my convenience. I arrived and he apologized for not calling Tuesday that he was out sick. However, this being an inconvenience for a customer, I would think that he would tell someone when he called out to say "hey can you give this person a call, she is waiting on this part." I left with a mirror on an hour later and a covered fee but the amount of time I had to deal with this dealership, in my opinion, is ridiculous. I am in a customer service job and I understand how things can be sometimes, but the lack of initiative and customer service I dealt with has made me not want to buy or own a Toyota. Ever. Like I said, if I ever HAVE to go to Toyota I will find another location.

Donald Skinner

Sep 11, 2016

Stephen was very helpful in getting our "classic" Celica fixed. He kept us informed of the progress of the repair and had our car ready in a timely fashion. We would recommend him to anyone with a Toyota. Thanks !

Pandoffr

Sep 8, 2016

I was in and out in a timely manner and was able to get my work done while I waited with their free wifi. Great service!

Minya Brown

Sep 6, 2016

My experience has always been great . Service is always quick.

Kristina Quillin

Aug 29, 2016

I have a ten year old Prius and since I have moved around a lot, I have always taken it to the Toyota dealership wherever I was living. Well Town and Country broke that streak. Not only will I not take my current car to them, their service has made me rethink buying a new Toyota when the time comes. I took my car in last week for normal service, and they replaced my air filter. When I picked my car up, my air conditioning, which was functioning perfectly when I dropped it off, was not working. I took the car back in for them to look at, and they told me that it was a "coincidence" that the air conditioning broke while it was in their shop, but it was not their fault. They then quoted me a price of over $200 to recharge the system, which would not fix the problem! What's more, I got four new tires at Costco for the price of two at Town and Country (which is fine) and when I got an alignment there while they were checking out the AC, they did not perform the entire alignment! There are different components a shop is supposed to check when doing an alignment and they did only 1 of those. What's worse, they left a report in my car specifically saying that they hadn't done everything! When we questioned them about it, they told us that those other numbers "didn't matter" and that they "weren't sure what they were". I'll be the first to admit that I don't know everything about cars, and that's why it is so important to me that I go to a mechanic that I can trust. Sadly, that is NOT Town and Country Toyota Service, and that has cost Toyota my future service business as well as my future car purchase. If I could give them zero stars I would.

Chris

Aug 26, 2016

Awesome staff very friendly and easy to do business with

Kathy Burch

Aug 19, 2016

pleasant and helpful Have a good day and a great week

Jennifer Goley

Aug 17, 2016

I recently purchased a 2016 Toyota Corolla from Town and Country Scion in Charlotte NC . I love my new ride!! I was car searching with no intentions of purchasing a Toyota when I got there. I had decided to try a Honda. My 2006 HHR had been a great comfortable ride but I felt it was no longer a dependable ride. I'm old school, remembering those grueling hours of first finding a car at a price you could afford, of bickering with the salesperson on the trade in value of my once very dependable car. Lastly, wondering whether a bank would offer a good interest rate on the balance of an already upside down trade. My fears were real when I walked in your store! My experience at Town and Country Scion was the complete opposite!! I walked in to be greeted by a very polite smiling gentleman. His name is Zigmond Osby and he knew my name too! He was waiting for me! Zigmond was extremely polite and allowed me to go at my own pace and listened to every concern and apprehension I had. Then he explained the difference of purchasing from your Company and the benefits it offered. Mr Osby quickly and diligently worked to get a good trade in value for my HHR. After that he provided several scenarios that fit my Budget . He was never annoyed by my over thinking and over asking "what ifs" questions. His answers were in detail which relieved any doubts. I felt no pressure to purchase or lease anything . Within a few hours I left smiling with my brand new Toyora Corolla at the monthly price that I chose and at a fantastic interest rate plus a two maintenance program! Most important with a feeling that I did the right thing! I cannot say enough to express my gratitude that I had such wonderful customer service at your location you and now have lifetime loyal customer! Honestly, .Your employee took the extras steps of explaining your product line and the process. Thank you Town and Country! Thanks Zigmond Osby!!

Angela Mataconis

Aug 11, 2016

It took about one hour to change my oil and rotate my tires. There was popcorn and water.

Anthony Ruhff

Aug 11, 2016

Very good had a good experience will be going back

David Dudley

Aug 10, 2016

The purpose of my visit was to replace a part which was found to be cracked during routine service. The part was ordered and was received quickly. The replacement of part was quick and efficient.

Annie Hodge

Aug 9, 2016

The customer service excellent. The facility very nice. Service was fast and pleasing.

Patricia Glemba

Jul 30, 2016

Superb! Very pleased with service associate, price was in line, amount of time was less than expected...overall excellent

Alan Noll

Jul 20, 2016

Fixed a problem another dealership could not. Took me into service bay and showed me the problem.

Fred Gallagher

Jul 19, 2016

Very friendly and accomodating customer service. Excuse the pun but their Service Dept. seems like a well-oiled machine.

Shauntra Franklin

Jul 16, 2016

Service was awesome!! The facilities are super nice!

Bl Diggs

Jul 11, 2016

Curtis made the car buying process the easiest ever!!! Very knowledgeable.

Michael O'Shaughnessy

Jul 11, 2016

Friendly repair advisors. Fully explain all repairs needed. Prompt service with a smile.

Phillip Brown

Jul 8, 2016

I had a minor fender-bender, and I returned the car to the dealer for repair. Everyone was awesome. I was kept abreast of the repairs, and the collision center even took my car to the regular service center for its 55K service interval.

John Armistead

Jul 1, 2016

Jett was great. In for oil and air conditioning checkup. Jett noticed coolant needed to be changed and showed initiative. Thank you so much.

Johnnie Lusk

Jul 1, 2016

Good experience, service man was very helpful. and got vehicle out soon. Very pleased.

Sierra

Jul 1, 2016

I have an older vehicle so I had a few things that needed replaced, none of them cheap, of course. But the service was great, they fixed everything and were very helpful. They gave discounts wherever possible to help me out. They also paid for my rental car. Overall, great experience and I would definitely recommend to anyone.

Lisa Waite

Jun 27, 2016

Overall did a great job. They completed the job in the time quoted and explained all the costs incurred.

Jill Cann

Jun 17, 2016

Great customer service. The car was ready when they said it would be. Very helpful , friendly and knowledgeable personnel.

Kathyn Levardi

Jun 17, 2016

I went in for an oil change and tire rotation, it took 3 hours. They told me that I needed $1000.00 in additional repairs. Thanks but no thanks.

Carmin Little

Jun 16, 2016

My experience here was great the service worker Roberto was great and helpfull

jan

Jun 8, 2016

I received this email from your dealership: Your Toyota Highlander is due for its 50,000 mile recommended maintenance. Trouble reading email? View Online Add infoattoyotaservice.com to safe senders list to ensure you keep receiving offers and updates. Toyota Service Center org_nameLOYALTY REWARDS As of 6/7/2016, you have earned 204 points toward your next Town & Country Toyota Loyalty Reward! Town & Country Toyota While you're thinking about it, please schedule my recommended maintenance. XXXX, our records indicate your Toyota Highlander is due for its 50,000 mile service visit. Keeping up with recommended maintenance saves you money in the long run, especially when it's performed by Toyota Certified Technicians. At Town & Country Toyota, they use only Genuine Toyota Parts to ensure top performance and durability. 50,000 Mile or 6 Month Service VALID ONLY AT Town & Country Toyota. Expires 7/31/2016. *See details below. Valid for VIN: *For Toyota Models Only. Present coupon at purchase. Not valid with other coupons. No cash value. 1 coupon per customer. Fees, tax & shop supplies not included. Expires 7/31/2016. Valid for VIN: 5TDK Schedule Service Today and Let's Go Places Schedule Service Dealer Information Schedule Service Car Dealership I made an appointment to have this work done. You didn't honor the appointment. I waited for a half an hour and you still were not ready to take me. I had to leave; I have a schedule and responsibilities also.

Camry2015..Shantavia

Jun 5, 2016

My experience was worth it and we'll recommended for others .... I must have been a headache yesterday because I was extremely irritable... But my experience changed my day around. Thankyou D'Andre Jackson you served your purpose and highly represented Toyota you know your stuff mister. Thanks again glad to be a buyer of Toyota

anonymous

Jun 1, 2016

Excellent Customer Service and good experience with no pressure. I was finance through my bank and I was not pressured by Town & Country to consider their financing unlike the previous deal ship I dealt with the day before. Just what a car buying experience should be was provided by Town & Country.

Renee Starcevich

Jun 1, 2016

Had a 90000 mi service done. Reasonable price and fast. Did not try to sell me extras.

David Schnorbus

May 31, 2016

Jett did a very good job going over what service need to be performed at 80,000 miles and why. Also helpful with yearly state inspection reminder and new wi[er blades front and back.

Kennedy Drummond

May 31, 2016

Great workmanship from the staff at the service department.

James Lucarello

May 30, 2016

Normal 5000 mile service. They were speedy and efficient.

Joye Palmer

May 30, 2016

Jett is the best customer representative I've ever experienced. She is completely professional while being friendly and warm.

Rosalie Blumenthal

May 26, 2016

Service good and service mgr. excellent. Don't like having to choose a pkg. You have always just done what needed to be done.

Joy

May 24, 2016

We had purchased a highlander from Scott Reese at Toyota on south Blvd ... He was helpful informative ... Not pushy which is what we liked ....he let us drive and decide exactly what we were looking for ... We had a terrific experience in purchasing our vehicle there.... Thanks Scott Reese for making it a wonderful experience ...

James Jeffreys

May 22, 2016

The service staff was very attentive, and kept me informed of the status of my repairs.

Roseann Meale

May 22, 2016

Service was great, Advisor was great, however, the facilities at Town and Country Toyota are horrible.

Jennifer and Chris Burger

May 21, 2016

Purchased a 2016 Highlander XLE. Absolutely in love with my new car. Mo was our service representative and he was phenomenal!! He genuinely cared, listened to us and what we were looking for and he delivered an amazing experience. We will never think about buying a car from any other dealer in the future.

Kathleen Tawney

May 20, 2016

Service was completed in less than an hour! Amazing.

Bonnie Johnson

May 19, 2016

The service rep was most helpful in explaining what I needed done and gave me a good estimate of the cost and time it would take. She even gave me her card with her cell no. on it in case I had questions.

Patricia Monroe

May 19, 2016

Place was great employees were very pleasant. Did not wait long at all. Thank Toyota

Susan Nazzaro

May 13, 2016

Easy and enjoyable I thought Scott was very professional and knowledgeable.

Cindy King

May 11, 2016

I got fast service and was very pleased... Very friendly and helpful in every way!!

Kathleen Coxe

May 10, 2016

Knowledgeable staff, Pleasant and clean waiting area. I will be back.

David Stoke

May 6, 2016

My only regret is my service agent whom I have used for many years is no longer with this dealership. He was a primary reason I continued my relationship with town and country Toyota. Bret Rise was wonderful and I am disappointed he is gone.

Babs

May 4, 2016

Service rep extremely pleasant, professional and helpful

SiennaOwner

May 2, 2016

I have been having my Sienna Mini Van serviced at Town and Country for several years now. The service people are very professional. If you are cost conscience I'm not sure this is the best deal in town but you are getting your Toyota serviced by professionals. I had bad motor on my power windows. The cost of the repair was more than I expected it would be but that happens sometimes. The service person did work out an arrangement with the nearby Enterprise Rental to get me a loaner for a day since all of their loaners were out. That was a positive. It's too early to give five stars for the repair, but the problem certainly seems to be fixed and the power windows are in working order.

Michael Tamol

Apr 28, 2016

Service rep was pleasant, professional and helpful.

Dave7547

Apr 23, 2016

I have two Toyotas that I bought and sometimes had serviced at Scott Clark. After a couple of frustrating experiences there (need to write a reviews on those) I decided to give Town and Country a try. I had received a safety recall notice from Toyota (the airbag thing) and wanted to get it taken care of. The service rep that answered the phone acted like she didn't know what a recall notice was. She said I would have to bring in the can so they could assess the condition and then I would have to come back if I needed a repair! The recall notice specifically says they will replace the airbag module at no charge. There is no condition to assess! After trying to reason with this person I finally gave up and called Scott Clark. I have an appointment there tomorrow. Will never call Town and Country again. They are completely clueless.

Nidia Hinchey

Apr 20, 2016

Douglas was very helpful will definitely be back again.

Doug17

Apr 19, 2016

Overall my experiences with Town & Country Toyota have been good. The service advisors are pleasant to deal with. Before my last visit, I went to their website to schedule the appointment and select what needed to be done. I selected the 50,000 mile service at a price of $59.95. When I arrived the upsale for additional service was made( I don't have a problem with this as it is easy to say no) howevere, when he quoted the price for the 50,000 mile service it was for $169.00. When I explained that the website said it was only $59.00, the advisor first said oh no way, then he back tracked and said that was only for the factory recommend service, for the extra $100, they would make sure my floor mats were attached and put a rainx treatment on my windshield. Really!!!

Heather Salameh

Apr 14, 2016

Jett was awesome and kept me informed and out in a timely manner

Aleksandra Ejgird

Apr 8, 2016

Great service! Wonderful employees and comfortable waiting room. Will use it again!

Tracey Sanchez

Mar 28, 2016

It was the BEST thanks to Michael we had our car oil changed and other little things to my 2015 Corolla!!!!! Michael is a great guy will recommend him.

Sarah Klingler

Mar 27, 2016

We worked with Mike and he was excellent. We did not feel pressured to buy and worked hard to get us the deal we wanted.

BnW

Mar 25, 2016

My recent visit to Town and Country Toyota on South Blvd in Charlotte, NC was one of the most unpleasant service visits I have ever had. Please allow me to explain. When I dropped my wife's car off I told Georgette and Trevor(not sure of his name) that I needed a ride to the train station and to be picked up at the train station after work. I said I would then pick up my wife's car, pay for the service and go home. They said no problem. The gentleman driving the shuttle took my name and said before you board the train call us and let us know so we can have someone waiting or en route to get you when you get to the train station. I called at 4:30 PM and a man in your service department answered and I gave him my full name and said, "I am on my way to you and I need someone to meet me at the train station." The gentleman said ok someone will be waiting for you. I got to the train station at 5:00 PM and waited. I also informed Georgette and Trevor that I did not have my cell phone because I left my phone at home. By 5:45 PM, no one showed, so I walked to the dealership to avoid the shop closing and then being without a phone or car. So I walked about 20 minutes from from the train station to the service department with my laptop. When I arrived I asked to speak with the manager. Trevor said a manager was not available. Then Trevor said my wife had spoken with Georgette earlier and told her I was going to pick the car up between 5-5:30 PM, so I did not need the shuttle. Now does that make any sense? Even so, I had personally spoken with someone and they told me the shuttle would be there for me and they were not. Trevor apologized and said he would adjust my bill because that should have never happened and he wanted to make it right. So after a few minutes he asks me to come over to the cashier and he begins to go over my bill. He rattled off 3-4 items and the retail price and then said he discounted them to the price I could see. The total bill came to $747.36 after his "adjustments". I told him I was too angry to speak right now. He gave me his phone number 704-290-6805. (He was careful not to write down his name) When I got home I recounted the story to my wife. We realized the total of $747.36 was the same total Georgette gave my wife on the phone around 3:00 PM. Georgette adjusted the bill for a coupon (20%) max of $150 plus a miscellaneous adjustment of $16.38 for a total $166.38. There was no further adjustment for the inconvenience of not being picked up. This is what is really the most offensive part of this story. Though I had been inconvenienced through no fault of my own, their employee felt justified lying to me and sending me on my way without so much as a sincere apology. Not only that when I reached out to the manager of the service department, I was totally ignored. I will never buy another Toyota vehicle.

Risi Hysi

Mar 23, 2016

I found the perfect vehicle. Andrew Kennedy was very proffesional. He helped us find the vehicle we were looking for. I was extremely satisfied with the service.

Danny Hellams

Mar 21, 2016

Friendly attentive service. Oil change and tire rotation.

David Ingram

Mar 21, 2016

Satisfied with my work performed. . .....................

Jordan Ramsey

Mar 21, 2016

I recently purchased a 2016 Toyota RAV4 at town and country Toyota in Charlotte and it was a great experience. The price was reasonable, no haggling was involved and everything was handle professionally. The person that helped me was very attentive and precise. He helped me get the best car for the best price. I would recommend them to any of my friends and family. Buying a car was actually a pleasant experience.

Marcia Scheideman

Mar 21, 2016

The experience was excellent. Very pleased at all levels.

Trevor Maguire

Mar 21, 2016

I had an excellent experience in all aspects dealing with Town and Country Toyota. Highly recommended dealership.

Bech42

Mar 20, 2016

We came in several times to view a 4Runner. The salesperson was nice to begin with, but when we sat down to negotiate the deal they started tacking on additional fees that amounted to 20% of the purchase price. The manager came over and was extremely condescending. I will NEVER even entertain a vehicle from this dealership ever again.

katiedid

Mar 20, 2016

My beloved Toyota Camry "Pearl" was hit by metal road debris from another car. The damaged extend from the from the engine all the way back through the exhaust system. When AAA arrived i had them take my car to Town and Country Collision on South Blvd. in Charlotte, NC. From the first moment I enter the service area to picking my car up the experience could not have been better. I want to thank Katie Richardson for keeping up updated on the extent of the repairs weekly. A very special thank you to Eddie Sloop who manages the shop. He made sure that I had no worries and demonstrated excellent customer service. I hope I never have another accident, but if I do, I will go back to Town and Country Collision! Everyone there ROCKS!!!!!!!!

Joyce Thompson

Mar 18, 2016

My experience was great. The salesman was very knowledgeable in helping me during this process He didn't rush me or anything it was a smooth process. I would recommend anyone to this dealership. Everything went smooth and that was wonderful.

Sarah

Mar 14, 2016

Past experiances with Town and Country Toyota have been good. We found our 4-runner online. Our salesman Quinten Daniels was friendly and answered allour questions. This was a much quicker and more pleasant experience than in past years.

MPowers

Mar 6, 2016

Jeremy and Mike were very nice to me when I had a recall done. They made sure I was informed about everything that was done. The car was cleaned after the service was complete. Customer Service in so many places is very lax, unfriendly people, etc. It's great to deal with good people like Jeremy and Mike...they did an exceptional job.

Angry car shopper

Feb 24, 2016

Tried to call in about a vehicle and was met with rude people. Asked to speak to a sales manager and the person who answered the phone kept asking me questions and I repeatedly asked to speak to a sales manager. Person from Town and Country Toyota/Scion actually told me to call back when I wasn't being rude and hung up on me.

A. Sturdivant

Feb 21, 2016

My friend had a great experience that I was able to witness with Ricardo Martinez a few months ago. I requested Ricardo because of how great of a person he is and I just appreciate all of his and the teams hard work to get me in a car.

Stacy Xiong

Jan 29, 2016

Went in to replace my four tires and have an alignment done. Service was fast and quick!

Juan Intriago business man

Jan 24, 2016

Excellent service everyone is really kind great customer service I will recommend all my friends to buy a car from town and country Toyota

Christopher Pool

Jan 22, 2016

Michael Lomax was very helpful in finding us the right truck at a good price. He was very professional in our buying experience and I would recommend friends to buy from Michael.

Danny Nethken

Jan 19, 2016

Time for maintenance was estimated at 1.5 to 2 hrs and was actually completed in 1 hr 35 minutes. Service Team was friendly and knowledgeable.

Tasa

Jan 19, 2016

I went to get my oil change on yesterday, January 18, 2016 after 4:30pm. They were extremely business. I did not have an appointment, but they had several. I was out by 6. Estimated time given was 2 to 2 1/2 hours. Great customer service as usual. Thanks Town and Country Toyota on South Blvd.

David Jacobsen

Jan 18, 2016

Drove up, dropped the car off and gave my keys to an employee. Then I waited in a room with some cooking shows on, free popcorn and wifi.

Arepperly

Jan 17, 2016

Yes, I drove over 400 miles to buy my Limited 2016 4Runner. I would do it again!!! No pressure sales, very knowledgeable staff, nice waiting area, amazing prices. Highly recommend! Will purchase another vehicle from Town & Country Toyota.

Richard Mitchell

Jan 16, 2016

Mr. R. Alexander - Very knowledgable, very professional.Both my wife and I enjoyed working with him during thecar buying process.

Thiruvengadathan Sadagopan

Jan 16, 2016

The service person was honest and committed to his job. When we came for tire rotation reminded us it was free as we had bought the tire from their dealership

Johnnie Lusk

Jan 15, 2016

Brett gave me great service in a minamal snout of time. Was very pleased with Brett's service and knowlledge.

Priteshkumar Shah

Jan 14, 2016

Great experience. Agent was friendly and explained process clearly.

Satisfied customer

Jan 12, 2016

I have dealt with this dealer for over 8 years. This is my second RAV4. Their sales and service depts are highly professional and courteous. I always recommend them when asked how I like my experience with them. I am a loyal Toyota customer and have no plans to change.

Sergey

Jan 12, 2016

I came for a regular service and everything was great. At the begging the service man was a little tired (which I thing is OK, they really had a lot of job), he started to check my car and my discount coupon, then he said he might be not able to give me such discount. So, finally I got my car (relatively quickly) and the price was with a good discount. I would recommend this service.

Dean

Jan 11, 2016

I had a 25,000 miles service. My mechanic, Osman was on vacation but I took my car for regular service. After The service was completed I drove for ~200ft and alarm light turned on. This was the first time someone else rather than Osman did maintenance on my car. Osman is by far the best technician, good quality of work, transparency and being vwry friendly.

GO GO !!

Jan 10, 2016

Great service on my 2015 Tacoma!! Quick and very professional!

TheLairs

Jan 9, 2016

Adam Dare was our sales rep at Town and Country Toyota dealership and did an outstanding job of listening to our needs, working with us to find the right car, and making the transaction as painless as possible, he even did all the paperwork, we showed up, paid, and drove home with our new car. Unlike all of the other sales reps we met that day at other Toyota dealerships, Adam was unassuming and knew when to listen, versus always talking over us. Had it not been for Adam, we would have purchased an Acura.

PriusDave

Jan 7, 2016

Great experience with T&C Toyota. But don't buy the "lowest price already on the sticker" business. They WILL go lower! ;)

Stephanie Wright-bull & Rick Haynes

Jan 7, 2016

I can't tell you how happy we are to even have a new car thanks to Koob the FI Manger, Sales manger THANK YOU EVERYONE

Curtis Morehead

Jan 6, 2016

The service facility was very clean. All the staff was helpful and nice. I was told now long it would take to fix the problem with my truck and the price. I have been well satisfied with the service and parts department each time I come in

Kashinath Akki

Jan 6, 2016

Good service,both sales and service agents are great.

Mona Prichard

Jan 5, 2016

I was not even considering a Toyota. I went to take a look at another car that was on their lot. I met Curtis Wright. I purchased a car that day because of him. My family and I now have a new dealer for life. He didnt just selle a car he helped me with understanding how to get what I wanted. I won't entertain anyone else for a car ever again. If Curtis leaves my family and I will be right behind him!

Terri Mccarthy

Jan 1, 2016

As always well done,thank you. What a pleasure to know some business still make the customer first.

Donald Williams

Dec 31, 2015

Very professional service center, always a pleasureable experience w/4 plus services here

Andrew Crosland

Dec 30, 2015

The purchase was straightforward and relatively simple. I am pleased.

Susan Harflett-Del Mar

Dec 30, 2015

My car was hit by a deer a few days prior to Thanksgiving. The salesperson at the dealership drive me to the airport to get a rental car, which was above and beyond. The repairs were done in a timely manner and you can't even tell there was ever any damage.

Jason Estep

Dec 29, 2015

Upon arrival at the facility my experience was 1st class. Steven treated me very well and took care of my service appointment in a very timely matter.

Thomas Plachecki

Dec 22, 2015

Very pleased with the business and pricing model that Sonic utilizes and the customer attention at Town & Country Toyota was top notch.

Udit Ruia

Dec 22, 2015

Good Experience. Will choose this facility again to get service

Patrick Podlasinski

Dec 21, 2015

No complaints about sales or service. Really good employees at Town and Country Toyota.

Curtis

Dec 19, 2015

I researched a lot of used trucks and found one that I really liked. I went to Town and Country Toyota and the service there was outstanding. John, the salesman, stayed with me through the entire process and answered all the questions that I had. I would recommend them to anyone looking for a new or used vehicle.

RayPag

Dec 19, 2015

I have owned A Toyota for over 15 years....and worked with several Toyota service departments. None of them have come close to the outstanding customer service provided by Town & Country Toyota-Charlotte! Thank You for making this experience so easy and stress free.

Ahmed F

Dec 17, 2015

great, smooth, hassle-free, No pressure and speedy purchase. Car condition was good and price was fair.

Happy Highlander Driver

Dec 17, 2015

We recently bought a RAV4 for our daughter from Town and Country and were very pleased with our experience. They did all they could to make it a comfortable, easy process. I recently switched to Town and Country for service on my Highlander and was pleasantly pleased with how professional and efficient (under an hour) my regular service appointment was. I will continue to go here for service as it was a much more positive experience all around than the "other dealer in town".

Jose Fernandez

Dec 16, 2015

It took a while to drop the car off, but i didnt have an appointment. Pick was was a breeze. All and all, it was a good experience.

Grant Applewhite

Dec 11, 2015

Needed overdue service for daughters older Camry. Got good advice, good explanations, and felt pricing was fair. Stephen kept me well informed.

Paul Wojnowich

Dec 10, 2015

good work nice clean facility good coffee nice comfortable waiting area

Emily Cox

Dec 7, 2015

Great experienceEverything done in a timely manner

Bfrede

Dec 4, 2015

Made appointment for service. They took it in on time,gave me a expected completion time, and notified me that my car was ready a little before the expected time. I had a coupon, so it was less than the quoted price.

Tito

Dec 4, 2015

On time service, Very satisfied with the personal care.

Danny Hellams

Dec 3, 2015

Fast and friendly service good waiting area -------------------------

Joseph Alexander

Dec 3, 2015

My family ended up buying two Avalons.It is a time consuming endeavor and you must watch everything and know what is happening at each point. But all in all a good experience.

Jane D

Dec 2, 2015

The facility was clean, neat and modern. Our salesman Mike was very professional and easy going. He let us set the pace of the sale and went the extra mile to get our payment exactly where we wanted it. The Camry is beautiful and we love it. Thank you for an amazing buying experience. This is my fifth new car and it was by far the best experience I've had up to now.

L. Silvers

Dec 2, 2015

We always appreciate the customer service when we take our cars in for servicing. They are always on-time, price orientated and friendly. We especially like BRET RISE.....He is the BEST!!!!!

Lynn Cacchione

Dec 2, 2015

The service dept here is excellent. They explain what they will do to your vehicle, the work is done when promised and they recommend other needed services but are not pushy about getting them done. Everyone I dealt with was very professional. The waiting room is nice too and they have free WiFi.

Tiffany Liu

Dec 2, 2015

Town and country is always the first choice of my family when we try to buy a car. We bought a 2016 Toyota 4 runner this time, the service is so perfect, the staff was very helpful and they support a wonderful shopping environment that make customers fell so comfortable.

Highlander 2015

Dec 1, 2015

When our Highlander needed it's first check-up we took it to Town and Country Toyota. We had a great experience..... the people were very friendly and we were in and out of there in a flash. The car was ready for pick up in about an hour. We will always take the car there.

Hugh Fallon

Dec 1, 2015

As usual, the "Town and Country" facility is comfortable to wait in for a few hours. The agent, Kyle, was helpful in every way that he could. Thank You

Joseph Bitel

Dec 1, 2015

My recent purchase of a Toyota Prius from Town and Country Toyota was amazing. I was given an incredible deal without all the negotiating. The price even beat the competitor who claims to be number 1. Koob, our salesperson was extremely helpful. He understood everything about the car and took us through the process smoothly. I would highly recommend Sonic Automotive for your next vehicle. I won't go anywhere else for now on.

Diane Prussing

Nov 25, 2015

I take my cars to Toyota for service, always. This week I stopped in for an oil change. I mentioned that the shield on the bottom of the car was scraping when I pulled out of my driveway. Frank Brucia was my service rep. He listened loud and clear. When I asked how long the wait was he told me an hour and a half. That was not what I wanted to hear but wow he was spot on. I was done in an hour and 25 minutes. Not only was my oil changed the shield was attached and they ran my car through the car wash too. Since this is the week of Thanksgiving.... I am thankful for the great service!

Kelley Blanchard

Nov 24, 2015

I had a few repairs needed, the service staff was extremely helpful and efficient. Frank Brucia made the whole process as easy as it could be,

Mary Holt

Nov 24, 2015

Service was great. The free car wash was a nice touch.

Michael Moore

Nov 24, 2015

Polite and helpful. Every item was taken care of in a quality manner. Excellent service. They even had my car washec.

Alfred Peralta

Nov 23, 2015

Knowledgeable staff that helped me with what my vehicle needed

Cristian Ferrer Villanueva

Nov 23, 2015

The people working there is both gentil and professional

EyeDoc

Nov 23, 2015

We were crunched for time and they got us out in a timely manner.Good job Town and Country.

Edward Williams

Nov 20, 2015

Routine 5,000 mile service with appointment. The facilities are really customer friendly and I was out in less time than expected. Steve worked with me. He is professional and a good communicator.

Kyle Watson

Nov 20, 2015

Zigmund was very helpful and a pleasure to work with.

MartyM

Nov 20, 2015

Excellent service and the best customer service. Will buy my next 4Runner here

Arlan Friesen

Nov 18, 2015

I was in NC driving home to Indiana - hoping to make it half way on Friday evening. The "check hybrid system" light came on in my hybrid Camry. I stopped in unannounced at 5pm, was met by JD - the assistant service manager - and told him of my plight. They were closing at 7pm but he said they'd do everything possible to get me on the road. They immediately looked at my car and determined that two parts were failing. The normal parts delivery process would have landed the parts in their shop on Monday. I was trying to figure out how I would deal with that delay when they came up with a creative alternative which enabled them to get the parts immediately, install them on my car, and get me out the door by 6:50pm. I was thrilled. Michal, the master mechanic, did the work on the car and did a fantastic job. Their can-do attitude and creative problem solving made my weekend.

Ray

Nov 17, 2015

Town and Country Toyota dealership in Charlotte NC had vehicle as promised. Price as quoted over phone. Low pressure sales person. In and out in couple of hours with purchase.

Gloria Lewis

Nov 16, 2015

I brought my car in for an oil change. It turned out my car needed some repairs, and I was glad to have the needed work done The service advisor was especially nice to work with. I was completely satisfied with all aspects of my visit.

Subbu

Nov 12, 2015

I had never written any reviews and especially negative reviews but I am forced to. I stopped by at the service center to change the passenger side mirror. Initially I was told just the mirror and the back cover needs to be replaced and I ordered for it. After a day, they told the entire unit needs to be replaced. I had to wait almost 30-40 mins for the shuttle service on both the occasions (pick and drop). Initially I was told the labor charge would be aroung 75-90 at the max 100. But they billed me for $121. If there is a variation, it should have been informed to the customer and you can't bill just like that, I would prefer to go to any dealer to fix/service my car rather than going to this service center I request everyone to avoid going to this place as it is completely intolerable.

Wayne

Nov 12, 2015

Great job. Service was done on time. I will definitely return. Good coffee in lounge, too.

EdSuga

Nov 6, 2015

Told to come to this dealership at 2:00 pm for a test drive. Told vehicle was waiting and ready to go. Lies. Told to ask for Alex. When I found him, he acted annoyed. Told vehicle would be brought to me after waiting around for 30 minutes. Lies. 3 hours later not even a phone call. Stay away from this place. Completely dishonest.

Steve H.

Nov 5, 2015

My wife and I in the Charlotte area were looking for a Prius c toward end of October, 2015. We priced the Toyota dealerships in Concord, NC and Huntersville, NC. Both were $1200+ more expensive (online pricing) and unwilling to bend much. The price at Town & Country online was much cheaper online, the Experience Manager (sales guy) we dealt with was great. He wasn't pushy. He was attentive. Answered questions. The dealership is clean and new-looking. We had a good experience. And it is always a good idea to purchase a car at the end of the month (and end of the model year. ;-)

Antonio Herrera Briceno

Nov 4, 2015

Good customer service when in siteLittle hassleGreat facilityGood inventoryCould do a better job when the customer is out of site

Julia Ngufor

Nov 2, 2015

Honestly there is no place I would rather go to have my cars serviced than at Town and Country!! Both my cars have been purchased here and serviced here. Sanjay went above and beyond and got me out in record time!! Please keep up with the good work!!

Constance Mitchell

Oct 28, 2015

Jeff Dancy was the best salesperson his has the patience of a saint. He was very professional He took his time and walked me through the whole process. I will send all of my family and friends to him. When I pay for this car I will gladly buy another one from him.Thank youConstance L. Mitchell

Sugnesh Patel

Oct 28, 2015

I went to have my car serviced at Town and Country Toyota. This place is really good and customer service is truly amazing. They give each customer personal attention and do their best in car service/repairs. I would definitely go to this place for Car service and repairs.

Betina Philip

Oct 27, 2015

I visited Town and Country Toyota to have my 4Runner serviced. What I liked about my experience is that I was given a list of recommended services but was never pushed nor forced to purchase added service.

Mark Caddell

Oct 27, 2015

The complementary floor mat inspection did not occur. The driver and passenger floor mats were not attached to the hooks after the service.

Anil Chhabra

Oct 23, 2015

My representative was not knowledgeable. He did not check my History in Toyota service and made initial bill of 300 dollars for 5000 miles service. He was not aware of service Specials going on. I showed him the service specials on your site.

RyanNutter

Oct 16, 2015

What a great experience at Town and Country Toyota! My sales guy Jimmy was the best sales person I have ever dealt with! This dealership is very trustworthy and they treat you with respect. This is most definitely the best Toyota dealer in Charlotte! I can't wait for my next purchase from them! If you need a vehicle see Jimmy at Town and Country Toyota and you will be amazed!

Tiffany George

Oct 15, 2015

Fast and friendly and reliable. Very dependable and I would definitely recommend. They also washed my car

Angela Mataconis

Oct 12, 2015

I went to Town and Country for my 20K inspection and oil change. I was there for less than an hour. It was quick and simple.

Donna Louie

Oct 8, 2015

Recommended a friend to you for service - but found you to be expensive. I agree.

Hollidge Victoria

Oct 8, 2015

Extremely knowledgeable and helpful staff. Would recommend to anyone looking for quality treatment and product.

Antoinette Turner

Oct 7, 2015

We got what we wanted. We ordered a 2016 Toyota with very specific details. Then it arrived on time and that was appreciated.

Letitia Harris

Oct 6, 2015

I have always been treated well at T and C Toyota. Service is personalized and efficient. Will return.

Phil

Oct 6, 2015

We worked with Shan from the time we stepped through the door, until we finalized the deal a few days later. No pressure, no sales manager, no finance guy after the deal. They gave us a great price from the start and I was encouraged to shop their price with the competition. Well I did, and no other Toyota dealer was close in price or responsiveness.Best car buying experience that we have ever had!

T. Little

Sep 30, 2015

For the last 3 yrs. Salesman Rodney Alexander have been working with me to purchase a vehicle. I did not have the credit nor the buying power to purchase but Rodney called me every 3 months to check on my current status and encourage me that one day it will happen and he would be ready to service me when I was. When that day came Rodney and I both were excited..my overall process went beautiful. I was approved immediately and got the best deal ever. I love my new 2015 toyota Corolla. I highly recommend Rodney and the dealership to satisfy your needs of purchasing a vehicle. Thank you so much....

Carol O'Neal

Sep 29, 2015

Service was completed promptly. Frank went out of his way to find someone to help me with GPS, as I never knew how to use it properly. Wait room was nice, but couldn't escape the TV sound.

David Ballenger

Sep 29, 2015

Service experience is always professional. They want to meet their commitments on time and quality, customer experience.

Kennedy Drummond

Sep 26, 2015

Great people environment.The Service Crew and the Salesman are always very professional.

2008 Prius Fan

Sep 25, 2015

Came in for oil change and to have water pump checked. It was leaking. Talk about fast service! Got the oil change and the new water pump, then a discount for being a loyal customer! I always get my car serviced at Town&Country Toyota and will continue to do so!

Amanda Allen

Sep 25, 2015

I work with Godspeed Transport Inc, and we are in the service industry ourselves. I couldn't have asked for better service when I went into the service department at 7:30am. Godspeed Transport Inc, is very thankful for your help. If Godspeed Transport Inc, can help you get any vehicles shipped around the nation, don't hesitate to reach out. Thanks again!

Wil.Helm on Sept11 at 10am

Sep 25, 2015

The service department helper named Frank was an awesome guy to work with. Very easy to get along with, explains things, trustworthy, and very knowledgeable. I'll definitely return here to Frank.

The Man Who Traveled In Elephants

Sep 24, 2015

There was a problem with switiching liscense plate and getting my registration which left me with an out of date Liscence Plate six states away from home.

Cecil

Sep 23, 2015

I have an intermittent problem with the A/C on my Sienna Van. It seems to occur only when it rains and when I had it serviced it was a sunny day. I am waiting for rain and to check this problem again and if the problem shows I was asked to bring in the van immediately with no waiting to have them diagnose the problems.

Mack McRae

Sep 23, 2015

I was very pleased with the professionalism of staff.

Philip Mueller

Sep 23, 2015

Had pistons replaced under Toyota Extended Warantee. Was pleased with the work done except for one thing.There was a small oil leak in the area of the oil sump pan seal.Upon checking the bolts securing the pan to the crankcase I found three of the bolts were completely stripped. I replaced the three bolts and the leak was stopped.The mechanic should have caught this obvious problem. No issues with the rest of the work preformed.

Violene Harrell

Sep 18, 2015

The work detail was explained in a professional. The work was done in the time frame that I was told. All my experiences with this dealership have been positive.

DLU Equipment Leasing

Sep 16, 2015

I was greeted promptly and the person handled my handicap very well which I really appreciate.

John Rotty

Sep 15, 2015

Shop service bay in under construction. Operating out of a tent.

Wilson Echeverry

Sep 15, 2015

It's been a wonderful experience with Town Country Toyota. Since I get my car, from the purchased till now, the care for my car in the service department is unbelievable.Town and Country Toyota is the best. Thank you.

Silver Fox

Sep 10, 2015

Mr Lim did an excellent intake and review. Repairs were done in a timely manner and explained well.

SL

Aug 23, 2015

Going in for the routine Scion Service Boost maintenance is a no-brainer, at Town and Country. Luis did a great job of welcoming, explaining what would be taking place, providing updates and moving me through the process. No challenges, no issues - and good customer service.

Noah

Aug 12, 2015

Went in to Town and Country to have my new navigation system put into my '12 Avalon and they got me underway in less than 1 hr.! Can't say enough good things about the expert staff and the great latte from the free lobby machine. Thank you.

ChayV

Aug 10, 2015

Husband and I was looking at a car on the lot. We work during the day so we were planning on going that evening. Told the sales guy......If it's still there then let us know by 4....H calls in the middle of the day..."come on get down here you guys have first dips...come test drive" We left work came down and test drove then that was about it...car was sold to someone else...they kept calling after we left and I just cursed them out because if the car was already sold why call us from our jobs, why let us test drive it?...Worst DEALER EVER!!!!!!!! Almost everyone we meet when we went were having bad experiences that day....stay away!!!!!!!!!!!!!!! I wouldn't doubt that some of these good reviews are from the employees or their families....

David Perry

Jul 23, 2015

We were unsure if we were going to buy a used car or new one. After we spoke with a salesman we were convinced that buying a new one was best for us. The customer service was excellent. We are happy with our whole experience.

James U

Jun 18, 2015

I put my trust in Bret, who is part of Toyota's service department, and once again was very pleased with the service. I was pleasantly surprised when I saw that my car had been washed. Town and Country Toyota goes the extra mile!

Bell Family

Jun 7, 2015

We went to 3 different Toyota dealers looking at cars before we finely went to Town & Country Toyota in south Charlotte, NC. They have a low no haggle price already marked on their cars, which makes the buying experience easy. We did buy our new car that day, and would recommend Town & Country to everyone looking for a new Toyota.

Steve

Jun 7, 2015

This dealer offers no haggle pricing just like carmax and the prices are based on market analysis. If you are the type of person that likes to negotiate with a dealer, you won't be able to do that here. Based, on my own research going into to purchase the car that I had selected, this dealer priced the car that I eventually purchase at $1000 less than other dealers selling the same used car. Very professional staff and zero pressure to buy a car or a warranty.

Richard Waldron

Jun 2, 2015

I had a most wonderful experience at Town and Country Toyota. I was so used to such high pressure tactics at previous dealerships, but not this time. My sales representative - Ms Aylin Erkal knew what I wanted and the kind of deal I wanted. I would highly recommend Town and County Toyota and Aylin Erkal to anyone interested in a new car buying experience. Richard Waldron

L.D.

Jun 2, 2015

It is with absolute glee that I'm writing this post. I want to thank Town and Country Toyota for giving us the WORST car buying experience because if it wasn't for them we wouldn't have contacted another dealership who gave us the best deal. So glad to not have given them our business!!! Their "True Price" should be renamed "False Price" because that's what it is. The True price we saw on the car seemed the best deal around and there were was no asterisk to clarify anything other than that was the real price. We specifically asked the sales guy, Mike Lomax, what is going on with the price and he said nothing, that this was the honest price. What he didn't tell us is that this True Price has rebates added and is just a SCAM price so that they can get you with higher interest rates on the car loan. And they blame you, that you didn't let them explain this. They seemed to be "helping" us by "honoring" the lower price from a week back. My husband called Eileen Forrester, their internet sales rep, who confirmed THREE times that based on good credit the car was available for 0% Toyota financing - what she conveniently failed to mention was that we would NEVER be able to get this 0% financing no matter how good our credit (they have a phone recording of this conversation). We even said other dealerships add rebates and incentives to it and the 0% financing can't be added, is that the same thing here. They're just smooth talkers who try to get you in the dealership and then don't negotiate - another annoying thing. Even their final bill shown to us, doesn't show the rebates. One of their managers, Ed, is a WOLF in sheep's clothing. And the manager above him, Sanjay, is a MOUSE who went into hiding when we went to confront him about his "revoluntionary car buying experience." The other scammer we dealt with here was Kendy, who told us if in the phone recording between my husband and their rep mentioned that there were no rebates and 0% could be applied they would honor it and then backed out. Another sales guy passing by heard us asking them why we couldn't use the manufacturer's 0% financing and said "oh that is only for the super rich" - I mention this because it clearly shows that no one who came to this dealership will ever qualify for the 0% financing that Toyota had going on for the month of May for the True Price advertised. We had decided to not buy the car from them but did want an apology before we left for purposely misleading us and oh what a surprise that they refused. We have filed a complaint with the Better Business Bureau and written to the Attorney General of the true meaning of their advertised "True Price" and how they are scamming people by working around their questions.In spite of all this, we are proud owners of a new Sienna LE with 0% financing and no money down from another dealership just 10 miles away, in the neighboring state. AND, we got a better deal because it included all the extra options that Town and Country initially quoted for close to $800. Moral of the story: Go in there, hear all they have to say, then go to another dealership and ask those specific questions they tried to scam you with and get a better deal :)

AL

May 30, 2015

Mr Edgar Ferrufino you are the best. Town & Country Toyota/Scion is the best place to buy a car. I bought a 2015 Camry SE from Mr Edgar Ferrufino on May 28 2015 and everything went so smooth. Mr Ferrufino who demonstrated great professionalism making car buying experience by far one of the best I have ever had! I have already suggested this dealership to 8 different people and expect to recruit more to purchase here thanks to the awesome no haggle prices and amazing customer service! Scott Clark Toyota is the worst place to buy a car. I purchased a car on May 25 2015 went to pick it up on Wednesday May 27. The car was not ready. the same salesman did not recognize me and he was so rude. and finance department refused to accept certified check because it had my wife's name on it instate of mine. so i told them to keep the car and I went to Town & Country Toyota/Scion the next day and got the car. very happy. Mr Ferrufino thank you Sir.

Liz D.

May 21, 2015

I recently bought a 2011 Corolla from here and it was my second time purchasing a car from this place. Ulysses is the man to talk to. He was very honest about certain aspects of different cars and when I fell in love with the car I bought, he had it serviced and inspected. He also was more than willing to put the car on hold to give me time to think about it.

Jennifer Wicker

May 14, 2015

We had been to two other local Toyota dealerships and came away angry. Those dealerships were rude and they were not customer centered. They were more concerned about selling a car, that they completely ignored what we were telling them that we wanted. We came to Town & Country Toyota and as soon as we got out of our car we could tell this was going to be a great experience. There were no salesmen flocking like vultures to us and we didn't feel pressured at all, everyone we encountered was so friendly. We met Rodney Alexander who helped us find our perfect truck, and made the whole car buying experience so enjoyable! The buying process was fast and he went above and beyond to get our payments exactly where we wanted them. There was no arguing about price, trade in, hidden fees or payments, they were honest and up front about everything. It was just PERFECT!!!!! I would HIGHLY recommend this dealership to anyone looking to purchase a new or used car.

JS

May 9, 2015

Service Advisor and Lead Mechanic (Mindy & Grant) were extremely honest and knowledgeable regarding my vehicle's repairs. They did not try and over sell the repairs; rather, they were patient and forthcoming about the necessity of the repairs. Thanks Mindy & Grant.

Jack

May 7, 2015

Hi I am trying to work on a deal with the Sales person wherein I had to follow up at least 10 times on the basic correct Quote. I was promised multiple times on the turn around time however had to follow up every time as the commitments were not fulfilled. I think I committed a mistake by buying the car from this Sales person. In future strongly recommend not to go to the dealer as the commitments were not honored.

S Thomas

Apr 25, 2015

Great service. Timely repairs. Feels like family!!

Stu Car Hunting

Apr 6, 2015

We went to look at a Toyota Sienna - 2010 - VIN: 5TDYK4CC5AS296402 - The minivan had 72,770 miles on it. The vehicle description posted by the dealership noted that the Sienna has a clean carfax and has passed their 140 point inspection. We found this to be misleading since the vehicle has been in an accident and when we took it to a mechanic for a look over the mechanic noted that the rack and pinion was leaking and we were looking at a $1000 repair job .... so much for the 140 point inspection. We initially set up a test drive for the next day. Soon after scheduling the test drive we received a call that the vehicle was no longer available because someone had put $500 down contingent upon being able to get financing. The very next day we received a call from the dealership indicating that the previous transaction fell through if we would still like to test drive it. We went to the dealership. The salesperson kept letting us know the price was firm and could not be lowered and that there were lots of people interested in purchasing it. This felt like a pressure sales tactic. When we asked to see the car fax and learned the vehicle had been wrecked the salesperson started pointing out that most wrecks are minor parking lot fender benders and nothing to worry about. Again, this felt like a sales tactic since the salesperson did not know the extent of the wreck for this vehicle. Car fax notes that anything under $1000 would not be reported as a wreck. When we looked at the radio and I mentioned to my wife that I did not think it was XM/Serius ready the salesperson corrected me three times indicating that all we had to do was sign up for service. This was inaccurate because it has a Sat button but you need to purchase a kit to make it satellite capable. The kit costs about $200-250 based on Google efforts. Again, it just felt like the salesperson was more interested in selling a car than providing accurate information and a good customer experience. I would urge anyone doing business with this dealership to take the car to a trusted mechanic for a look over.

KD101

Mar 27, 2015

Bought a Camry Hybrid in 2006 - first year when they came out. Bought a service contract for 750 that will give all oil changes upto 75K or 6 year and free tires for life (parts only - labor , alignment extras). Sales was ok - nothing great. Servicing whole new ballgame.Simple Oil Change and Tire Rotation took anywhere from 45 minutes 2:30 hours . I must have done at least 12 or 14 or so. Average was at least 1+ hour.Once the warrenty expired - they kept on suggesting some or other fix on the car - I would decline normally. In 2011, I went for regular oil change and they suggested reapir of about $600+ (can not remember what exact part). I declined and took it a local mechanic across the street from my work and he did it for $400 or so using Genuine Toyota parts. Next time I go back for oil change to the dealer , they did "Safety and 100 (fill in the number) POINT INSPECTION" and tell me that I still need the same repiar (cost of $600+). I already got it done outside. Simply, they were not actually checking the car - they were looking at the records. I went back to another outside shop (not the one who fixed it) and they assured me that I do not need the repair as everything looked good. Once I went as my car had a Check VCS system Light come up and they told me estimate of $2700. I called Camry Customer Experience Team in Torrence CA and they told me that it was under newly announced RECALL. I went next day and told them and they did not know about it. Imagine - customer telling them what RECALLs are there. They fixed it under warrenty. They pick you up from a local Metro Line - One hour wait and no one showed up (after 6 or 7 calls to them - every time just stay there we will send someone).Last straw was when HYBRID had a battery error - CHECK HYBRID SYSTEM ERROR - $4500 repair (warrenty was 8 year 100K - I had 93K but 8 years 9 months so out of warrenty) and I declined and tried to learn how long I can drive before reparing (mainly buying another car) and no one had any clue. On top of that it took them 25 minutes after I declined repair and paid $120 to run compter test to bring my car out. Next day I called to ask them for computer TROUBLE CODES and they heard me and put me on hold and after 15 minutes nothing. All this while their sales person showed me all new cars but would not bother to help me with this issue. Once agin I called Torrene CA - Customer Experience Team and they asked me to contact Glenna or Rick at the dealership and ask them to contact regional office for any help with the warrenty or repair. I called and they said they can waive 10% off - never contacted regional office or anything. I called back Customer Exprience Team and let them know. they were very surprised (that they did not contact Regional Office).NEW SALES - LOT OF THEIR CARS are not tinted and few other small things. Not easily noticed but makes the price look cheaper online or in shop - but you will get what you pay for.Generally speaking - AVOID unless you have a family member working there. They are giving Sonic Automative bad name.

Steve and Kelly

Mar 20, 2015

We came in to Town and Country because of their prices online and were pleasantly surprised. No haggles- no going back and forth with managers, what you see is what you get. Nicky Cruz was wonderful to deal with- as soon as we walked in, he took us through their office and showed the way that they do business. No commission means no pressure and no one following us. Nicky didn't try to make us buy things that we didn't need. Out of all of the places we went to, this was the best. We will definitely be back.

Bill and Mary Jo

Mar 19, 2015

We recently had a wonderful buying experience at this dealership. The extra drive was worth it. Our sales consultant, Jeff Dancy, was extremely personable, professional and really listened to our wants and needs for a newer vehicle. He was very educated on his product and was able to answer all questions that we had regarding the various models of vehicles. He went above and beyond to make sure we were happy and made our buying experience a very positive one. We love our vehicle and would definately recommend Jeff to our friends and family for their future car needs. The new concept of a dealership operating in a more open and friendly atmosphere makes for a much better shopping experience for any customer. Keep up the good work.

Edith

Mar 19, 2015

True prize is accurate in line with that we search on line. It was simple and straightforward to do business with this company I will recommend it !!!

Melissa

Feb 28, 2015

I was skeptical coming back to Town & Country after the changes, but buying my 4th car here was honestly the best experience yet. Nicky Cruz helped us the entire time and explained the new buying process and everything was a breeze. I felt that I was involved the entire time and nothing was hidden. Even more, my husband and I found out that we had similar music tastes with Nicky and reminisced of the past.

not happy

Feb 28, 2015

I bought a used car here. The carfax checked out and it seemed like a great deal. I lOVE my car but that is a compliment to the manufacturer, NOT the dealer. Everything went well and I drove out with my new car, knowing that I would be back in a couple days to apply a paint protectant. (Did I really need that? I wasn't completely given a choice or all the details) I did try to save some hassle by making an appointment to bring it in and I was told to just show up any time and it would all be taken care of. The first hassle was being called back the day of purchase and told that I had to come all the way back due to them forgetting to get a paper signed! From the get go there was an issue with my door lock not working properly with the remote. I did not see this as a big deal as they agreed to fix it on the same day as the paint application. Yet, I wonder how they missed it on their "famed" 140 point inspection, and what else could have been missed. I drove in on my only day off and after the paint was applied, and dried, I was handed my keys. When I inquired about the locks being fixed I got the deer in a headlights look with "I didn't know you were having that done today. Our service manager isn't here." I was told to bring it back at a later date and that my sales person would call to set up a time, and even come pick up the car, leaving me a loaner, while I was at work. I went days without hearing anything before I called in. I was told that the Manager wasn't due back until later and that I would be called the next morning to set everything up. Two days later I still hadn't heard anything and when I called I was told to bring it now and get a loaner until Monday when it "should be done." That's great but before I could even get my keys I was called back and told to bring it Monday and pick it up Tuesday! This will make the second unnecessary trip made out there and I don't even know if it will work out since everything seems to change last minute. I do not live close and this takes up so much time while they run around like a chicken with it's head cut off, not knowing what's going on. There is a serious lack of communication. They are great when I was buying the car and seemed very accommodating but once I drove off the lot, I dropped off the radar. Not even a courtesy call to see if I was still happy with the vehicle after driving it for a few days. Just on to the next sucker. Once the vehicle is in the condition it should have been in BEFORE sale, I will be taking it (and my business) elsewhere

Ryan

Feb 28, 2015

What a great experience my husband and I had with our sales person Nicky Cruz. The moment we came in he embraced us and was very straight forward with us and did not try to manipulate us in to anything. We had just left another dealership (Scott Clark's Toyota) and the experience was horrible. The deals were no good and very over priced and then as we tried to leave they became rude with us and tried to make us seem like we would not be able to find a better deal then what they were offering. They were wrong because after coming here we got a better deal on a new car and they worked with us on every level to give us exactly what we wanted. I would definitely recommend people to come here.

Scott and Kelly Dodenhoff

Feb 27, 2015

We were really pleased when we walked in the door of Town and Country Toyota! Everyone was super friendly and very helpful, from the greeter at the door to the folks on the phone. Great service! Very pleased!

Dave

Feb 21, 2015

This showroom is very functional yet comfortable. Our salesman was very personable and knowledgeable. What a refreshing change to have a salesman that isnt pushy!

JShipwash

Feb 20, 2015

Very easy process, Nicky was very helpful and easy to talk to about the vehicle.

RDunn

Feb 20, 2015

I had an amazing experience with Town and Country Toyota, especially dealing with the staff. My dealer was Nicky Cruz who demonstrated great professionalism making my car buying experience by far one of the best I have ever had! I have already suggested this dealership to three different people and expect to recruit more to purchase here thanks to the awesome no haggle prices and amazing customer service!

Keith brown

Feb 14, 2015

During the entire process, Nicky was very friendly and professional. He made this process very easy. I will definitely recommend him to my friends if they are in the process of purchasing a new car.

Lea simmons

Feb 14, 2015

I would highly recomend koob Vaij at town an country toyota. He was very professional, honest and helpful. The whole experience at town and country toyota was a wonderful experience. Went to another dealership this morning an ended up leaving mad. Came to see koob at town and country toyota and had the best experience ever and will be back to see koob anytime i am looking to purchase a vehicle.

Tom from Huntersville

Feb 14, 2015

It is difficult to like a car salesman. We like this one. Koob was very professional, knowlegable and above all, genuine. This True Price process took the work out of the buying process which most of us hate doing when shopping for a car. The experience was actually enjoyable and quick. Don't go anywhere else, give Town and Country Toyota a try, you will be treated with respect and might just be the only dealer you need to stop by. We highly recommend this dealer and Koob to anyone.

Wayne Hovis

Feb 13, 2015

Best choice I ever made was going to Town and Country Toyota. Bought a 2014 FJ CRUISER from there. My sale man Jimmy Nuyugen was professional and courteous. I like the idea of the true value price, was shown on Kelly Blue Book for the cruiser and my truck which eliminated a lot of lost time. Was greeted at the front door as soon as I arrived. Sale was great and the experience there was too. I will definitely go back again. Process only took a little over two hours.

Sathya Dev Sanna Kumar Prabhu

Feb 12, 2015

It was a great experience at town & country and ricardo was really helpful all the way...

Anna jorgensen

Feb 11, 2015

Koob Vajh was extremely helpful and friendly. The car buying experience was very easy and quick. I will highly recommend the facilty and Koob to family and friends.

Gaylord myers pender

Feb 11, 2015

Beyond expectatiions, highly recommend, great experience. Koob made the experience Pleasurable and we will highly recommend him and your dealership to friends. Thank you for making the buying of our car easy and efficient.

Nate

Feb 11, 2015

Jeff Dancy (my salesperson) did an excellent job throughout the entire car buying process. Town & Country dealership is well managed. Everyone went out of their way to make sure all my questions were answered and everything was done right. Their buying process is very straight forward and your time at the dealership if you buy or you do not is minimal. I flew into Charlotte NC that morning and drove back to Fort Myers that afternoon. All of my expectations were met.

Maneater123

Feb 10, 2015

Fantastic place to do business. Charles Padgett was a first rate Experience Guide. He kept every commitment to us from beginning to end. The buying process was simple and straight forward, and we did our research. The True Price he told me they feature during the Showroom tour, had me a bit skeptical at first, but it really did save me time and aggravation and I know I got the best deal . If your in the market to buy, give Chuck a try.

Dee and gayle prosch

Feb 8, 2015

Great overall experience. Explained process so we understood the process.

J Whitfield

Feb 8, 2015

We drove from Atlanta to Charlotte to purchase a car we found on Cars.com. We had gotten some specific information about features and the final price from a representative of Town and Country through an online chat, and some of the information we had received was not correct, as we discovered when we arrived. BUT, Jeff Dancy (our salesperson) and Blake from the service department, and Jack from finance, were all really wonderful and made sure that what we had been told about the car was what we actually got!!! Town and Country provided INCREDIBLE customer service. It took a little longer than normal with the paperwork, but that was due to working out how to deal with our crazy Georgia sales tax/tag/registration stuff. I LOVE MY CAR! I would not hesitate to recommend Town and Country Toyota to anyone, whether you are in Charlotte or Atlanta. It was worth the drive.

Chelsea D

Feb 7, 2015

Everyone at Town Country Toyota was very helpful, courteous, and knowledgeable. I had the pleasure of working with Koob to purchase my scion xb. He made sure i was comfortable throughout the entire process and he explained everything thoroughly to me.

Gloria Ferrer

Feb 7, 2015

My salesperson Nicky Cruz helped me to get the car that I wanted. He went above and beyond to make it happen. I'm very pleased with the service I received from him.. I will recommend my friends and family to come to this facility and speak to Nicky.. He's and asset to your company.

Kate

Feb 7, 2015

My husband and I both dreaded the search for a vehicle. Town & country made it easy and without any pressure. Our sales person, Cinthia Delgado has been terrific and very personable. And, everyone has been very concerned about keeping us in 'beverages'! :)

Randy E Hiatt

Feb 7, 2015

Great experience. Loved the time and helpfulness of our experience guide, Nicky Cruz

Williams family

Feb 7, 2015

Great service and knowledge of everything we needed to know about the vehicle. Loved discussing family stories with Ricardo and he made us feel very welcome and comfortable. Will definatly recommend your facilty and his sales service.

Katherine

Feb 5, 2015

Salesman, Rodney Alexander, was very kind and patient with my older sister. Very knowledgeable but didn't exert pressure. Presented three cars based on her stated criteria. Paper work went very smoothly. Did everything he could to make her buying experience pleasant. She shopped three Toyota dealerships before choosing Town & Country. Everyone we had contact with at the dealership was very nice. Facility was very clean. Town & Country is not the most convenient logistically but was the favorite.

RCreager

Feb 5, 2015

I enjoyed the selling process and especially the knowledgable and professional sales representative Mr. Koob. He was very helpful.

LisaG

Feb 4, 2015

A great experience purchasing my Avalon from Town & Country. The sales rep Koob was terrific! He understood what I wanted and helped me make a great choice. He answered all of my questions and I did not feel pressured. A very smooth process. I would highly recommend Koob to anyone looking for a new car.

Spinney

Feb 4, 2015

The entire process was incredibly fast... Was helped by Nicky Cruz, the service was incredibly helpful and easy to follow.... It was an incredibly easy dealership to go through

Johnny Mckeithan

Feb 3, 2015

I had a wonderful experience at town and country dealership.The process was great and had a helpful salesman by the name of Ulysses gonzalez. I will be back to purchase another vehicle.

Erich

Feb 1, 2015

Best experience ever at a dealership! No pushy sales person and loved the atmosphere. Go see Nicky as I will be returning to trade in my wife's car next!

Nelson Holloway

Jan 31, 2015

Had a great buying experience and Ricardo Martinez my Experience Guide did a excellent job.

Jon Chapman

Jan 21, 2015

I was very disappointed. They only offered me $14000. for my vehicle. My car has a retail value of 21000. Trade in offer should have been min 17000.

jada444

Jan 12, 2015

I had the best experience at this dealership than any I've ever been to. From the salespeople to the advisors, I would recommend their services to anyone. Thank you Town and Country for an easy, friendly, and top notch experience.

Ovidio & Carolyn G

Dec 29, 2014

Mike Lomax assisted us in buying a new car this weekend. He was knowledgeable and professional. He answered all our questions and efficiently managed the process. I am definitely going to refer my friends to him!

Terry

Nov 25, 2014

The car dealership quickly responded to my request. The truck got sold within 2 days of my request.

Happiheart

Nov 4, 2014

Due to an automobile accident I had to replace my car and I had my mind set on a convertible. I found one on cars.com, went to T&C to check out the 2005 Toyota Camry Solara and was very impressed. My salesman (if they are still called that since the change over to Sonic and 1A.D.) a young man, Michael Lomax, was very helpful even though he had only been on the job 2 weeks as was the finance man I worked with, Tommy; they made the buying experience easy and I would recommend this dealership to anyone looking for a car--new or used. Now, I only wish there was more warm weather and sunshine to enjoy the top down experience :)

tina v

Oct 12, 2014

This was my first purchase at Town & Country Toyota and it was great! DAndre was awesome, very patient, knowledgable, and straight forward. He helped me figure it all out...

KD

Sep 16, 2014

My husband and I purchased 2 vehicles from this dealer. 1. The dealership did not inform me that I needed to pay the tax on the car and bring the receipt in. (I have purchased SEVERAL cars and this was never an issue.) Needless to say, I drove around for 6 weeks with an expired paper tag. 2. They didn't even bother processing the TRANSFER of tags on my husband's vehicle. So, he had an EXPIRED TAG AND LICENSE. A police man came to our house and took the tag off the truck! He could not drive the vehicle and missed two days of work cleaning up their mess! For our "trouble" they offered a CAR WASH!!! How insulting that they think my husband's time is worth a $10 car wash!!! They are obviously INCOMPETENT and HAVE NO CUSTOMER SERVICE! Be forewarned: don't allow them to waste your time too!!!

kd2680

Sep 16, 2014

My husband and I purchased 2 vehicles from this dealer. 1. The dealership did not inform me that I needed to pay the tax on the car and bring the receipt in. (I have purchased SEVERAL cars and this was never an issue.) Needless to say, I drove around for 6 weeks with an expired paper tag. 2. They didn't even bother processing the TRANSFER of tags on my husband's vehicle. So, he had an EXPIRED TAG AND LICENSE. A police man came to our house and took the tag off the truck! He could not drive the vehicle and missed two days of work cleaning up their mess! For our "trouble" they offered a CAR WASH!!! How insulting that they think my husband's time is worth a $10 car wash!!! They are obviously INCOMPETENT and HAVE NO CUSTOMER SERVICE! Be forewarned: don't allow them to waste your time too!!!

MarenHodgins

Aug 28, 2014

As a first time buyer not really knowing what to look for I went in not really knowing what to expect and left with the biggest smile knowing I had gotten the best deal that I could have gotten! GREAT customer service, everyone there is EXTREMELY friendly. I didnt feel pressured into buying a car, and knew they had my best interests at hand. And it was all thanks to Koob!

A. M. Shalon

Aug 23, 2014

The most pleasant buying experience I have had purchasing a new car. Negotiating process was smooth and fair. I had invoice cost info on hand and they greatly exceeded my expectations. I needed to wait until the insurance co. confirmed our car would be totaled and T&C worked with me on this. Lastly they even delivered the car to Chapel Hill for my daughter. The whole team was fantastic(Patrick, Reese, Jack and Ed). Would strongly recommend them.

jeuchang

Jul 29, 2014

Great Customer Service, very friendly, no pressure at all and I left with my brand new car.. happy. I would definitely come back for more. Thanks Koob!

RGrace

Jul 19, 2014

Town & Country was the fifth dealership I went to and the last one I ended up having to visit. Id been looking at a wide array of car types with Honda and Toyota at the top of my list. As a single woman shopper, Id had some horrible experiences at other dealerships but my salesman, Curtis, treated me with the utmost respect and immediately sold me on a Toyota by outlining numerous things I had not known about it. He also quickly picked up on the fact that a new car would probably be a better fit for me than the used ones I had been checking out. I was put on guard at first when he said this thinking he was going to be pushy about it but instead, he simply suggested I look into it and come back to him if/when I made a decision. I did some research, realized that buying new would be perfect for me (especially because they offer a lifetime powertrain warranty the biggest seller for me personally) and made my first ever purchase of a brand new car while also getting more on my trade-in from them than the highest quote Id found on Kelly Blue Book or been offered anywhere else. I could not be happier with my Corolla. And Curtis and I arent finished yet! He contacts me from time to time to make sure everythings going smoothly and, due to the close proximity of my office, has offered to me as with all of his clients to come and get my car during working hours and get it fixed at the T&C shop if Im not able to make it. I will absolutely buy here again and recommend them to everyone I know whos in the market for a new (or used) car.

Ed Stanton

Jun 30, 2014

Went to Scott Clark first (closer), entered the building and stood there for a good 5+ min and was never approached. I then had to ask for assistance and was given an inexperienced young salesperson and he was clueless. Every question I asked him, he had to run off and find the answer. After about 10 minutes of that I left. Went to Town & Country Toyota and was greeted by Ricardo as I approached the building. Went for a test drive with him and bought a 2014 Tacoma SRD. He was a complete pleasure to work with! Ricardo was so awesome that my wife is looking to buy a 2014 Highlander from him this week! Go see Ricardo at Town & Country if you want an awesome buying experience! You will not regret it!

Leela kolla

Jun 30, 2014

We had been to the dealer to check out used cars ,where as has taken up a new car as there's discount offers for new cars and are having minor difference only. Entire process is completed easily and i'm happy that we got a car from them . Agent with whom we dealt is very friendly and co-operative. Explained all the features and how to use ,even for basic one's.

Annie

Jun 23, 2014

Mo and management were great to deal with. Direct conversations no games! Everyone was friendly and easy to deal with. Traded and bought a new RAV4 Limited. Honestly it was a much better day then buying a car 10 years ago! The sales and management team were professionals! I had a 10 year old Highlander that I bought and did all service at Town and Country and the service department is always willing to listen to me and only do what I want.

Hakeem

Jun 18, 2014

I have worked at a Toyota dealership in the recent past ..: and this dealership is the best I've ever been to the tell u the truth from the start !! Thanks Charlie !

Joy La

Jun 5, 2014

I have always dreaded buying a new car. But when I needed to get one, I told my grandson what I wanted and gave him a few colors of my choice. He told me he had a friend who was employed by Town & Country Toyota, so I would probably get a good price on a Corolla. Not only did I get a fair price, but the car was delivered to my home. My grandson introduced me to Dustin, who answered my questions, and explained all the paperwork for my signature. I have to say this was the easiest transaction I have been a party to. I signed the papers on my kitchen table and took my 2014 slate gray Toyota Corolla for a little test drive in my neighborhood. It was exactly what I wanted.

Neish123

Jun 5, 2014

My dealer was such a sweetheart (Tanessa) however, management was a pain. They wouldn't compromise at all with repairs, and negotiation to the used vehicle I purchased. Detailing service was not up to part. I really needed a car, and all of this happened AFTER I purchased the vehicle. Once I left the lot after buying the car (30 minutes later) my air pressure light came on, and they wouldn't even repaired Kind of iffy about recommending a friend unless they're buying a NEW car.

MWK

Jun 4, 2014

Great sales experience and would highly recommend anyone who is looking for a hassle free sales experience.

Nick and Kelsey

Jun 4, 2014

Our first time buying a new car has been phenomenal thanks to town and country toyota. We were so fortunate to have worked with the best team. We appreciate all they have done for us and look forward to buying another new car in the future with them.

Tina Macon

Jun 4, 2014

My husband and I went with the intention of looking at a Camry and ended up purchasing one that day. The service from our sales rep was amazing. His knowledge of the vehicle was impressive as well as his skill to make you at ease during the buying process. We had excellent customer service from everyone. This is our third Toyota and all have been great card for us. This is the second time we have purchased a vehicle from Town & Country Toyota/Scion on South Blvd. and we will definitely go back and recommend them to anyone looking for a car. Love this dealership.

W Harris

Jun 4, 2014

I had a very good experience from the time I walked in. Town n Country gave me the best price on the truck I wanted because I had research it. I would certainly buy my next vehicle from them and will recommend them to others.

Jen

May 6, 2014

I had a fantastic experience with town and country. Although the process took quite some time, the staff was working as quickly as possible. The team worked with me to make sure additional items could be taken care of on my schedule, and even came to my work to pick up my car and returned it, so that an add-on could be completed. I greatly appreciate the patience and respect I received from this team.

Frank Gaston

May 3, 2014

The best place as always. My wife and I got 2 brand new cars and loved the experience.

APS187

May 2, 2014

Everyone was so friendly and helpful. Buying process was quick and easy! Thank you!!

bob mccrosson

May 2, 2014

to whom this may concern, i recently purchased a 2014 Camry from Town and Country Toyota. the purchasing experience was the MOST pleasant vehcile purchase i have EVER made! Louis O'Pharrow made me feel relaxed and went "ABOVE and Beyond" in his service. Ahmed in Finance answered all my questions and went out of his way to make me feel relaxed and comfortable! it was truely a pleasant experience! Bob McCrosson

LindsayBrock

May 2, 2014

Great Place! Love my new car! I would most certainly recommend this dealership! Thank you for everything!

Natalie

May 2, 2014

I just bought a Camry yesterday and I am in love with it! They really know what they are doing over there, the buying process was easy and the guys are super laid back and helpful. I recommend buying a car here to anyone in need. Go to people who know what they are talking about! And I got a free full tank of gas, detail, and didn't need to go to the DMV for anything.

Susan

May 2, 2014

I went in with a damaged fuel line and Town & Country Toyota showed me how beneficial it would be to trade my Leased vehicle in and purchase a new Toyota Camry. I am so pleased I did. From the service tech when I arrived with my leased vehicle to the finance manager and the sale associate. I am absolutely thrilled.

arbymac

Apr 13, 2014

Great dealership to purchase a car from. The sales staff are great and really make you feel welcome. We will continue to do business here.

Chris

Apr 12, 2014

Very friendly people and good service! I was clearly told everything that was included and they helped me get the best interest rate. I would recommend this dealer.

mddeputy8503

Apr 4, 2014

I had a long two days of car shopping but finally found my car with the help of Town and Country Toyota. Thanks so much for my first experience of buying from a dealership.

elliot b

Apr 3, 2014

Just purchased a used vehicle from Town & Country - staff were fantastic, very helpful, friendly and accommodating ....but double check your used car purchases from this location . While they " claim" to put the vehicle through many checks its seems that some of the most standard were overlooked , which makes me wonder what "exactly " they inspected and updated . -Car was left unwashed ...while this was not a big deal because of pending rain at the time they should have considered this standard practice prior to the purchase ( along with a more thorough interior inspection ) - No wiper fluid in reservoir - An oil change was performed but no details were available / present on this...when was this performed , what type of oil was used , etc ? - Wiper blade was pretty clearly torn - ( and thats on me ...should have verified this prior to leaving - Mats were left in the trunk , not vacuumed , etc ...when the keys were handed to me the paper mats were still in the car . Granted - these are mostly little issue ...but nowadays these speak volumes about the overall level of customer service and the priorities that a dealership places on their customer. In my mind , just because its a used vehicle the overall level of service shouldn't change or suffer !

Julius Seawright

Apr 2, 2014

The best new car buying I have ever had. I was greatly impressed with this experience, no hassle and nice people.

KT

Apr 2, 2014

We had a very positive buying experience after visiting another dealership that was high pressure. The other dealership had told us the vehicle we were interested in was unavailable and tried to get us into something in their inventory instead. I knew it was available because i had done my research online. Kevin M assisted us, found the vehicle, and had it to us by the weekend. They matched the other dealer's price with no haggling. Much better than any of our previous experiences.

mfreed

Apr 2, 2014

I chose this dealership simply because they had the exact car I wanted. Once I arrived I was greeted immediately and taken for a test drive in the Mini Cooper S. I couldn't wait to make a deal happen! I gladly waited a couple hours as they attempted to get me financed, which in all fairness was very difficult for them since I have very little credit. Sadly the first day was a failure but I certainly did not blame them. I know it's not easy getting such a nice car with so little down. About a 2 weeks later the Mini Cooper was still on the lot with a reduced price. I happily went back after having saved a surprising amount since my last visit and after a few more hours and them putting so much time into getting me the approval, I drove away in my Mini. Everyone was friendly and made sure I was being helped. I believe the folks (Kevin in particular) at Toyota did their absolute best to get me into the car of my dreams.

SaraJ

Apr 2, 2014

I purchased a used Honda mini van from this dealer and was pleased with the entire experience and love the vehicle. After researching and test driving different vehicles, we knew exactly what model/trim/mileage range we were looking for and when we saw the listing for what we wanted at Town & Country we decided to go test drive and ultimately make the purchase. We appreciated the True Pricing to know we were getting a good price without wasting time playing games. With all the information available on the internet to let shoppers do their homework, the pricing games just seem silly and outdated. All of the sales and finance staff we worked with to make the purchase were very friendly and respectful and our purchase was very smooth.

Kara_a

Mar 27, 2014

So I pulled up to the service area to get my car checked out. I got out of my car, and walked into the garage where there were about 4 employees just walking and talking to each other. I stood there for a couple minutes thinking somebody should at least say SOMETHING to me. Even if they acknowledged me saying that somebody will be right with me. Nothing happened. So I walked inside thinking that I might be in the wrong place. Walking around, looking confused, and I STILL got ignored by about 3 employees inside. It's like I was invisible. So I walked outside again. At this point I was extremely angry that I was not spoken to at all!!! I stood there looking around at all of the employees just talking to each other, and drinking their coffee. Some even walked right by me and didn't say ONE word! I even said "helloooo", and nobody responded. Even though I KNOW they clearly heard me. I was just trying to actually give you guys my money to fix my car. But apparently you guys don't want any service or money coming your way. McDonalds has better service than this place. I will NEVER come back and I advise everybody else to do the same. They will just ignore you.

Kevin

Mar 11, 2014

Came here just to look at a used Prius but never got that far. Was met at my car by a salesperson who led me inside. He immediately asked for my drivers license. When I told him I was not interested in a test drive, and was just looking, he said I needed a drivers license to look. Needless to say I left. Don't get me wrong, I have no problem providing my information when necessary (I.e. For a test drive), but to shake me down for information right after saying hello is ridiculous, and horrible customer service. I will not be returning.

Manxbobsan

Mar 4, 2014

Kevin M. worked with my entire family basically all day - in the end a satisfactory result. THank you.

Peter

Mar 4, 2014

I bought 2011 Toyota Camry Le (Certified) and my overall experience is good in terms of car model, comfort driving.

Darrell Johnson

Feb 26, 2014

The car was everything I thought it would be. The sales person was great and everyone was very nice during the visit and transaction.I really apprecliate the cleaning up of the used vehicle and filling it up with gas. The only problem I had was that I was asking if they could help on the price of their vehicle since they said they coudn't help on the trade in figures. The sales manager said he would see what he could do on the price but this was never mentioned again. I mentioned it more than once. Other than that everything excellent.

Pineywoods

Feb 20, 2014

I found a Certified Toyota on the website, and contacted the dealership. They held the vechicle out of inventory until I could travel the next day to look at it. The vehicle was presented in excellent condition with no haggling on price and the staff was helpful. The buying process was a little lengthy as it took 2 hours after I test drove the vehicle and settled on price (it was a Saturday evening and the dealership was busy so I can cut a little slack on that). The one negative is that the sales staff insisted that I had to purchase the "Phanthom Tracking" device? for $99 and it was already inserted in the vehicle, which was not discussed originally. overall it was a positive experience to buy from the dealership

sociobuff

Feb 20, 2014

Working with Ricardo Martinez was a lovely experience. I bought a nice car at a price I could afford, and even though the car buying experience was a bit lengthy, he made the wait quite nice. After that though, I have had a couple of interesting events. In less than a month, I have spent 7 1/2 hours in both their waiting room and the waiting room in the dealership in Asheboro for problems that should never have occurred, and I have a check engine light on. If you're buying used, take it to an independent mechanic to look at first, but that should apply to any dealer.

Mr. Meta

Jan 21, 2014

I am from the old school and in general do not like to buy cars at the dealerships where the sales people are pushy and put a lot of pressure on the customers to buy at the first visit. But what a pleasant surprise my car buying experience was at Town & Country Toyota in Pineville, NC. We were shopping for a car for my wife. We visited 3 or 4 dealerships in Charlotte area and decided to buy at Town & Country. The sales lady Ella Sueoka was just delightful and professional. My wife and I bought 2013 Prius after visiting the dealership at least three times. But every time we went back, Ella was very courteous and friendly and answered all of our questions, and never pressured us for the sale. Even the General Manager Mr. Sanjay Prakash who we met on our first visit to the dealership was very courteous and friendly and offered to assist anyway he could in our car buying process. Ultimately we went back to the dealership with the best price we could find on the internet, and Ella arranged to sell us the car at that price after consulting with the general manager. There was no haggling, no pressure, and no drama. We made the offer and the dealership accepted. Since it was late in the evening when we made the deal, we went back early next morning (3 hours before opening time for the store) to do the paperwork. The finance manager came in early specially for us to process the loan and complete the paperwork. He was very professional and helpful as well. Overall both my wife and I were very satisfied with the way the whole car buying experience went. I would recommend this dealership without hesitation to anyone. Ask for Ella Sueoka to help you; you will be glad you did.

Fell for it

Jan 2, 2014

I was looking for a car for my son, and Town and Country Toyota had the make and model I was looking for. I had originally planned to buy from a private party, but the sales person assured me that by buying from them, I'd get a vehicle that passed a 150 point inspection, and a dealership that stands behind what it sells. I noticed a small amount of oil on the bottom of the pan, and requested they put it on a lift and have a mechanic look at it with me. The mechanic said it didn't look like the rear main seal, and that it was likely residue that washed down when they cleaned the car. After noticing some oil on my driveway, I took it to a real mechanic who promptly identified 3 oil leaks, including the rear main seal. I notified Town and Country of the problem, but was told that they would not in fact stand behind there product!

KBCharlotte

Jan 2, 2014

I purchased a used vehicle from Town and Country after assurances from the sales person that it had passed a 150 point inspection, and that they stood behind what they sold. I had noted some oil on the bottom of the pan, and had them put the car on a lift. A mechanic looked it over and said that it didn't look like the rear main seal, and was likely residue that settled after cleaning the vehicle. After taking delivery, I noticed some oil drops on my driveway and promptly notified the dealer, who told me that they in fact would not stand behind the vehicle. I took the car to a real mechanic, who promptly identified 3 oil leaks, including the rear main seal!

Veersen

Sep 19, 2013

Vehicle: 2007 Honda Accord LX, ~76k miles.Date of Accident: 08/22/2013Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommended by the insurance company.Damage: Rear bumper, Rear passenger side fender and door and rear passenger side wheel (clearly visible as tilted). All the damages were clearly explained to the estimator.Estimate: Next day, 8/23/2013, an estimate of $5,800 was provided. I verified at that point that all damages related to the wheel were also covered. I was told that the damage was marginal to the wheel. The estimator also mentioned that the insurance company has approved repairs up to $9,300.Estimated delivery date: 9/9/2013Subsequent events: One week or so before delivery I received a call from the estimator asking if the interior panel of the rear passenger door was damaged before accident. No, given that the impact/damage was clearly visible from outside on the rear passenger door, I expected the estimator to verify the inside as well before providing an estimate. A couple of days before delivery I again received a call from the estimator stating that they have noticed a damage to the rear passenger wheel and it needs to be fixed and will require a week more to fix and the estimate was now $7,250.On 9/13/2013, Friday evening, I was told that the car was ready to pick up. Total cost $8,644. $2,844 more than estimate, ~ 50% more than original. After complaining to the manager, I was told that given insurance requirements they are able to only do a visual/cursory appraisal and it is common in collision damages to have final costs significantly higher than original estimate. What is the point of the estimate if it is going to be exceeded by 50%? After driving the car over the weekend, I noticed that the same wheel was making a loud noise when driven over 35 mph. I took the car back Monday morning and was told they will check and get back. In the evening, I was told that the wheel bearings are damaged and that they are waiting on parts.After following up a couple of times, finally on 9/19/2013 I have picked up the car. Close to a month after originally submitting the cars to repairs. Final costs $8,858 or $3,058, ~53% above original estimate. After a million requests, Town and Country provided a trade in value estimate of $5,500 i.e. $3,358 less than the cost to repair.Over time, over budget and sub-par work.

imeadows

Aug 15, 2013

It's been a few weeks since I bought my 2010 Prius from Koob at T&C Toyota. He was extremely knowledgeable about the car, went on a test drive with my wife and I, and ultimately sold us the Prius. My wife and I asked a lot of questions and he was able to answer them all. He is a happy Prius owner and it was great to buy from someone who puts their own money, family, and safety into their product.I am a hard sell. I'm the kind of person who picks up an item, carries it around a store for an hour before putting it down and never looking back. After the test drive, my wife and I left to talk it over, and I came back the next day with my trade in and got the car. Koob just didn't sell me the car on the day of the test drive, he had me wanting it 24 hours later.Koob and David Parker (Finance Manager) even stayed after hours to accommodate the sell!I'll definitely buy from them again. Customer service is not dead!

Deanna Anderson

Aug 8, 2013

Town and Country Toyota made the buying process so easy. This is the third vehicle we have bought in the last two years. We picked out our car online and got great service from our representative Louis O'Pharrow. He worked within our budget to get us in quality cars. We were able to get everything we wanted on our vehicles within our price range. He was courteous and prompt with his responses. The facilities was a nice place to hang out since the buying process can be rather lengthy.

AM-PRIUS FAN

Aug 7, 2013

Excellent service. Overall, the person I worked with, Mr.J. Hidalgo was very helpful and friendly. Pleasure to handle the purchase with him.Price of the new car and trade in were very reasonable.

Dawn

Aug 7, 2013

I received a call that they wanted to buy my highlander went in could not afford a new one found a 2011. At first things were great but the process to buy the car took so long and stuff was not explained correctly. Thing were forgotten I must say this was the worst Toyota experience for me and I am on Toyita number 4 but first with this dealership .

Joseph

Aug 7, 2013

Great customer service, Smooth Transaction, salesman were honest to the point.

Paul T.

Jul 27, 2013

The experience in leasing a car from the Town and Country lot was transparent, thorough, and devoid of the misdirection you find on websites regarding complication in pricing. Ian S is a great advisor, salesman, and listener. I highly recommend him.

Nctaichi1

Jul 16, 2013

After entering quote request on cars.com, this was the first dealership to contact me. They sent me an email with a true price and followed up by phone. The caller said he would follow up the next day to see how I liked the quote. I never heard from him again until after I had purchased a car from a different dealer.

Brittany and Josh C.

Jul 9, 2013

We just purchased a used Chevy silverado from town & country, and it was a very quick and painless process. We're used to having to go in and spend hours haggling back and forth on price, but our sales representative Ian was up front and honest about everything and told us the way their "true price" system works. (Of course, if you're looking to haggle, there are several other dealerships down the road.) Overall, nothing ever felt shady, and we were always treated with respect. Great experience. Can't speak for everyone at the dealership, but if you go, ask for Ian, he was great.

Ss01312

Jul 8, 2013

Buying a car from Town and Country Toyota was the best experience I've had buying a car. TruePrice was the best price after shopping for a car for days. Easy and fast buy. Most importantly, no games played for a sale. Town and Country Toyota definatley has my business!

Constance C.

Jul 7, 2013

Ian was extremely helpful, efficient and fast. We highly recommend this dealership. True priice works!

Julie Kennerly, RCDD

Jun 17, 2013

I arrived at Town & Country Toyota and was graciously greeted by Ian Stokes. Ian was very friendly and knowledgable of the vehicle that I was looking at. There was no pressure and none of the back & forth to the manager to haggle on the price, true price really does work and I love it! I am driving out in my new car completely satisfied. As a business owner I have just found my new home when I need a new car. This is the VERY FIRST TIME that I had a GREAT experience purchasing a new vehicle.

kmerritt

Jun 9, 2013

great service great to buy from no hassle just honest people . even took car back for service week later and they were great in handling my problem would highly recommend them to anyone

Patricia and Paul

Jun 6, 2013

Ian, our salesman, treated us well and professionally. It was a pleasant experience because we had no intention of purchasing a vehicle today!

klmn

May 30, 2013

waiting time is ridiculously long. it is all about sales and not what customer needs. would never go back for any service. not a good experience overall.

Msmith28211

May 27, 2013

Someone greeted me on the way in and I had sales person helping me a few minutes after that. We were in and out the same day. All questions answered and left a happy customer

Golf Pro

May 3, 2013

I had a fantastic buying experience from a well qualified, knowledgable and friendly sales team. I would highly recommend Town & Country Toyota to anyone interested in a new vehicle.

Duane Sammons

Apr 22, 2013

I had a very pleasurable experience at Town & Country Toyota. My wife had seen a vehicle online she were interested in purchasing. The only hang-up was the fact it was located in Charlotte and we reside just north of Atlanta. I contacted the dealership and told them of our interest and despite the fact we were not able to make it to Charlotte for another week, they held the vehicle for us and we were able to purchase it. They certainly did not have to do this, as the vehicle would not have lasted the week. Once I was able to travel up to Charlotte, the process of trading in our vehicle and purchasing the new one was completely seamless. We were in and out in an hour's time. Our new ride was impeccable and clean as a whistle as soon as we arrived, parked at the curb as we pulled in. Would guy from them again in a heartbeat. Great customer service top to bottom.

Gary

Apr 21, 2013

Just purchased a new Tacoma Pickup from Town & Country. Koob, the sales guy, was extremely helpful and allowed me to figure out what was best instead of pressuring me into what he wanted to sell me. After the purchase, he got the dealer's mechanics to remove some screws I had stripped when installing a bed cover. No charge, even though I stated that I'd be happy to pay since it was my fault, and it helped me out immensely. Not only is the vehicle really well built (I had researched brands/models and expected that), the enitre purchasing process was about the easiest I've gone through, and I've purchased lots of cars over the years. I highly recommend this dealer and especially Koob.

H Le

Apr 21, 2013

Great Customer Service, haggle free price, clean facility, and top notch sales professional. Overall, Town & Country Toyota is our family and friends will shop and service our vehicles.

Kevin Brennan

Apr 20, 2013

In my many years of car shopping, this has been one of the most professional,knowledgeable,out going, polite, car experience's I have ever had, in a while from a sale consultant named Ella Sueoka. :):):):):):):):):):):):):):):):):):):):):):):)::):):):)

Changer

Apr 16, 2013

It is refreshing to visit a dealership that didn't push old-school hard-sell tactics. The price quoted was haggle free and was four thousand dollars less than the lowest of the closest competitor. Phyllis did a remarkable job. I would recommend her without reservation enthusiastically!

D2Ack

Apr 6, 2013

Our experience at Town and Country Toyota was great for a car buying experience. The staff was very pleasant and upfront with the costs of the vehicle. They advised us on the warranty options available and were not pushy selling one or another - they gave us the information we needed and let us make the decision.

Andrew Hess

Mar 22, 2013

I recently purchased a pre owned Toyota Tundra from the dealership. From the minute I got thereI received top notch service from the sales staff and finance department. They have a true price policy to give you a good price up front and cut out the whole back and forth that I cant stand. I have been looking for a Tundra for months and did quite a bit of research and they really did have to best deal I could find for what I was looking to spend. Dustin, Eric, and Alex were all very helpful and made my purchase a smooth and quick transaction. Only drawback was the vehicle only came with one key but they promised to get me a second key and delivered. I would absolutely recommend this store to family and friends looking for a new or used Toyota.

Southcaroliananative

Mar 22, 2013

I came in to look at the deals on the Camry after starting at my local dealer. I am so glad I did. Phyllis was great. Straight forward, to the point, no games. She was informative and fun and walked me through the process in a way that I felt at ease rather than stressed out like I have in the past when buying a new car. I was looking at another brand as well but she explained that their 10 year power train warranty is not transferable. Her Toyota knowledge was great and I felt good about the deal I got. I will refer friends and family to this dealership and to Phyllis without hesitation.

Waller Corey

Mar 21, 2013

The entire process with the sales person was excellent. He was kind and honest throughout the evening. ,

Tsouthern

Mar 21, 2013

Nightmare. This place is a joke, I found a used car on their website and called first thing the next morning and confirmed the car was available. The assured me it was and so I applied for financing and was told I would be called back in less then an hour. 5 hours and many calls later I find out they sold the car I had committed to. It gets worse, they in so many words explain Internet sales are second priority to visitors to the lot. So I was s.o.l. I then ask for the GM of sales and he assured me they would "take care of me". He explained they had a great deal on a Camry that I should come see, we'll I drove all the way there and they said they were getting it cleaned up. Well 45 mins later they had no car at all and had been giving me the run around. The GM then refused to talk in person. This is the worst dealer experience of my life. They clearly do not value online sales or customers in general. Save yourself the trouble and avoid them. Go next door to hendrick, they are far superior in ever aspect. I did and got a better car at a better price.

screech

Feb 22, 2013

Town and Country Toyota turned out to be the best decision my husband and I made during our car buying experience. We researched for weeks ahead of time and the price on the 2012 used Hyundai Elantra with only 10,000 miles was very competitive compared to the rest of the market in Charlotte, NC. We came a day before our scheduled test drive because the price on the car was so good we knew it wouldn't stay on the lot long, and the sales representatives were very accommodating of our early arrival. Our man Charlie Greer met with us immediately and he had the best sales personality for people like us: just stand back and let us do most of the talking. :) I never felt pushed by Charlie and he answered all of our questions. We liked Charlie and the financial manager Alex Villeda so much that we ended up staying in their offices and talking well after the deal was done (and we only left the dealership because it was closing time.) I conducted weeks of research to make this purchase and my only goal was to feel no buyer's remorse, and my husband and I are very pleased with the entire process.

cwcaudill

Jan 16, 2013

We just bought a new toyota Rav 4 and our experience was wonderful. Dustin Keough found just the car I wanted. He was very knowledgable and a joy to work with. I will dfinitely buy my next car from Dustin and Town and Country Toyota.-Carol

Tracy

Jan 14, 2013

IF YOU ARE CONSIDERING THIS DEALERSHIP... RUN! My fjcruiser had a breakdown and was towed to town and country toyo for repair. When I arrived at the dealer, the service advisor started the process by asking a series of questions and a life story. I told him that I have a one person cleaning service and really need my car back asap, because this is my only livlihood to support my family. He assured me w/ a smile and sent me on my way. The next day, I get a call and Robert tells me that the whole electrical system is fried and the bill will be somewhere in the range of $4000. He then proceeded to tell me that my warranty will not cover my problem. I felt a sick feeling in my stomach because I really have no family and I am a single woman and have no way to get $4000. I asked "what was the reason for the decline on the warranty"? He said "we did not submit the claim, but we already know it will be declined" . I asked if he would please try to get it submitted and talk to who he needs to talk to. Maybe talk to the finance mngr that sold me this 'bumpertobumper" warranty. Nothing... I call a very good friend and get some advice on what to do. He told me that this is common w/ service depts because the service mngrs/advisors/mechanics get a higher compensation rate for a customer pay compared to a warranty pay. He told me to TELL them in a nice way, that "they are not the warranty company... please submit my claim and let FIDELITY warranty make that decision"... I did, and I felt that they were not happy w/ me telling them how to do thier job! The service mngr Vince Carnovale made this perfectly clear , I even had my friend call Vince and Robert to figure out the what the issue was w/ the warranty and to make sure it was submitted....Finally submitted , the warranty company sent out a inspector to check the car out .....not a problem, it was APPROVED!! The advisor called me to tell me the good news, BUT , informed me that I would still have to pay the $400 diagnostic fee to the dealer.. I told him that the expensive warranty that I bought from his dealership had a zero deduct and all diagnostic fees were covered, as stated on the warranty copy that I provided for them! I get on the phone and call my friend that helped me w/ the first bit of advice... My friend called Vince back and asked why the diagnostic charge? Vince said that the warranty company will not cover diagnostic fees... My friend then proceeded to let Vince know that has first hand experience w/ warranties and w/ this warranty co. Vince then backpeddled and said he would see what he could do and give a call back.The next day V calls back and lets me know that Fidelity will kick in another 100 towards my diag fee.This was a week long process to get the car fixed and by this time I was tired and did not want to see these people again.. They were very intimidating. .... TO THIS DAY OVER A MONTH HAS PASSED AND I STILL HAVE NOT SEEN HIDE NOR HAIR OF THE 100 REFUND! iPAID 400DIAGNOSTIC FEE WHICH DOESNT EXIST!!! I also never received the survey that has been sent to me on EVERY service or oilchange in the past... I later find out that the surveys are tied to VINCE/ Roberts pay... No wonder there wasnt a survey... No follow up call,no email... nothing.. I am still having a few probs w/ my car , but am scared to go back.. Please be very aware of this company and the way they do business!! In between talking to Vince and Robert, I called to talk to the GM.. His go between secretary deflected the call and told me the serv mngr will handle it and not to worry.... Never received a call from him either. Thank goodness for my friend that MADE this toyo dealer submit my claim.. I dont know what I would have done if they wouldnt have submitted ..and just listened to robert and vince.

sacrena

Nov 5, 2012

Bill Coles listens to what you want/desire/need in an automobile, and he knows his inventory. When I am looking for a new or used car, I will not "tip toe" around what is the bottom-line. Bill Coles provides straight forward information that is important to me. Bill Coles puts me in the driver's seat and removes all the pressures of buying cars. I bought two from him, and I am looking forward to the next purchase. In addition to sales, the service department is second to none. Bret Rise is the reason I will continue buying Toyotas. Bret Rise was responsible for linking me up with Bill Coles. Thank you!

eugenzah

Oct 24, 2012

We ultimately chose to purchase our second Prius from Town and Country Toyota Scion based on the shopping experience with Jack Daly. He is a good listener, never felt our time being wasted or misguided. Mr. Daly delivered fast, after our second visit we walked away as proud owners of a new Prius. Please note our initial intention was to purchase another Prius within a couple of months, not the next day. We are grateful for the services Mr. Daly has provided, during and after the purchase. Mr. Daly was easy to reach on several occasions, and went above and beyond to provide with the information we have requested(road assistance 800 nr.) Best Wishes, Eugen and Monica Zah

marymckinnon

Oct 23, 2012

My experience with this dealership was a positive one. I love my Corolla. Jack Daly was very helpful and knowledgeable. Overall, I'm very pleased.Sincerely,Mary McKinnon

JacekB

Oct 22, 2012

Very good service friendly and professional salesman (Koob)will recomend to all my friends . He did excelent job informing and explaining all my question about my purchase . Thank you

sherrilmarshall

Oct 18, 2012

You can tell when you have made a good purchase when you leave with a smile. Mr. Curtis Wright was not only a very personalable salesperson but his experience level shows. Sometimes buying a car can be very overwhelming to someone who does not know enough details, but Mr. Wright was patient with me throughout the entire sale process. He gave me comparibles between a new Toyota Camry to my existing car which were beneficial in my final decision to purchase a brand new car. I came to the dealership feeling stressed and I left the dealership feeling relieved as well as happy. I would highly recommend Toyota Scion and Curtis Wright to anyone in search of car solutions.Respectfully,Sherri MarshallCharlotte, NC

sumobom4

Oct 18, 2012

Peter was very friendly and never pushed us to go for any car in particular. We never felt uncomfortable with him around and he even stayed late to complete our deal. It was a real pleasure doing business with him.The only fly in the otherwise great ointment is that the dealership (not necessarily Peter) gave me a trade in value that was way way below the overall recommended value. I get that they are in business and hence, don't hold it against them, but it still detracts from an otherwise perfect process. All in all, 5 out of 5 for the salesperson, 3 out of 5 for the dealership.

Emiller380

Oct 17, 2012

The sales person was honest and fair and was not pushing me to buy anything. The price was right. The only thing that could be better is to deal with the price and learn how to.

Mshriver

Oct 17, 2012

Went out of their way to make the sales experience as comfortable as possible. No pressure. Very accommodating and responsive. The wait time throughout the process was a bit drawn out, and given the simplicity of our purchase; clear trade in and cash purchase, thought it would not take as long. Regardless, the Sales Team did an outstanding job. Steve Bell the sales manager, stayed on point throughout the transaction and ensured we were taken care of each and every time....driven by customer satisfaction.Sales team exceeded our expectations!Mike and Marty Shriver.

msbad

Oct 15, 2012

We appreciated working with Jack Daly. He was very friendly and knowledgeable. He was patient to answer all the questions we had and not aggressive in the sales process. He found us a great deal! I have driven Toyota for many years and am a repeat customer of Town and Country Toyota. Great cars, best prices and terrific service!!

rbrosius

Oct 15, 2012

Jim, made our buying experience pleasent. After the sale, a couple of issues came up and Jim handled them with no problem. Service after the sale is VERY important and makes you want to stay with that person and dealership.

damans

Oct 14, 2012

Peter was an excellent sales person to work with he made the experience enjoyable and easy. Once we purchased the vehicle we a few minor issues with the lights but they were taken care of by him and he was very apologetic about the situation. I would recommend this sales member and dealership to someone else.

janfan86

Oct 14, 2012

The salesman was very knowledgeable and very respectful. I would recommend this dealership to everyone.The car drove so smooth just like the 2010 Camry I purchased 6 months ago. I wish I could have bought 2 cars today.

nborysko

Oct 13, 2012

I really enjoyed working with Louis we have bought 3 cars from him would recomend him to anyone who is looking ro a used car

Sissy2

Oct 13, 2012

Enjoyed working with Jack as he was very friendly and knowledgeable. He was was patient to answer all the questions we had and not aggressive in the sales process. I am a repeat customer of Town and Country because I like their service, price and product. We love our hybrid Camry.

howarddixon

Oct 12, 2012

We were outside the USA and decided to purchase the Toyota Venza but needed get it started via phone and mail. When we came to the USA we did not have a car but Jack Daley came to personally pick us up and bring us to the dealship. From that point things went very smooth. Jack spent a great deal of time with us going over how everything in the car worked. A few days later we came back to have the wheel locks installed and again Jack coordinated the work and made us comfortable while we were there. We had to drive the car back to Chicago and again Jack was checking with us to make sure everything was ok. My wife and I were really happy with our experience and the attentiveness of Jack. We would highly recommend Town and Country Toyota and definitely ask for Jack Daley when you are there.

kcarp

Oct 12, 2012

Went to this dealership based on a vehicle I had seen while driving by. Met with the salesman, Lynn Phifer, who was helpful in showing me the carfax and inspections done on each vehicle. I ended up purchasing a vehicle that had just come to the dealership and had not even been detailed or had certain minor repairs made yet. Lynn and the manager made a list of things to be done and remained true to their promise to complete them. I am very pleased with the low pressure and true pricing I received from Town and Country Toyota. I would highly recommend them to anyone looking to purchase a vehicle.

smurphymcphaul

Oct 12, 2012

THIS WAS BY FAR THE BEST CAR BUYING EXPERIENCE I HAVE EVER, EVER HAD!!! From the moment I started working with Ricardo Martinez & Alex Villeda, I knew I was in the right hands. Everything I was told about working with them was true, especially the fact that they never treated me as if I were just about them making money as most dealerships do. They made me feel extremely comfortable and always kept it real. No matter how many questions you ask, they were always very helpful with information. I don't know who was more excited about the fact that I qualified for a new car, me or them!!! LOL....I'm sure it was both of us. Would I recommend them to others? ABSOLUTELY!! WOULD I PURCHASE ANOTHER VEHICLE FROM TOWN & COUNTRY TOYOTA SCION?? You bet!!!! Thanks Ricardo & Alex!!!!

bluecadillac92

Oct 11, 2012

Peter made my experience in my car buying experience pleasant. He introduced me to the managers, was knowledgable and no pressure to by. If you are looking for another ride, try out town and country first.

boot879

Oct 11, 2012

Over a 2day period I visited Town & Country and met with Jack. My wife and I were interested in several different cars from several dealers. Jack took my wife out on several test drives and allowed her to try several different vehicles. We were very pleased with the service as well as the quality of the products. We bought our new car there and I even opted for the service plan. I never buy warranties or service plans... but with T&C Toyota it seemed like a good plan.

cbchq123

Oct 11, 2012

I needed a car as a result of an accident. I met Peter Plunkett who was not only a great salesperson, but also was very attuned the accident. During this time, he showed great care in the handling of both my wife and family. This type of care, care gave us instant trust. He showed us cars and told us about them and pressed on safety knowing of our ordeal. He spent a good amount of time. Since then he has folloowed up to see how we were doing. He is awesome. I would also like to mention Alex, the financial person. He was awesome while working with us. He kept us informed of his actions and we worked so well with him. We had a small issue with the car we purchased. Once again, Peter jumped in and turned us over to Austin the mechanic. Within 15 minutes I was back on the road completely satisfied. I will be bringing all of my cars there for service because of how we were handled.

Ececil01

Oct 11, 2012

I was introduced to Jim Alexander through a friend. I shared with JIm what i was looking for and in 24 hours found my car for me. I came to the dealership to test drive what turned out to be my dream car, 2004 Silver Corvette. Jim was very helpful, knowledgable and went out of his way to work with me through the process. I love my Vet! Jim continues to be helpful with any questions i have or concerns. I would recommend this dealership and specifically Jim Alexander.

garetmg

Oct 11, 2012

In terms of working with John Daly, he was a great representative, and I would recommend him to everyone. Very kind, considerate, knowledgeable, and easily relatable (NOT the typical smarmy car salesman type). As with all new car purchases, you go through the rounds of initial pricing, financing rates, etc. I was not prepared for how soul-crushingly long the entire process would be. Looking back, I think it is actually a negotiation power tactic to wear down a potential buyer. I would recommend that anyone purchasing a car - from this or any other dealer - to be sure to set firm limits for your time, and don't be afraid to leave. One final sticking point - I am STILL appalled that my car did not come with floor mats. WHAT THE HECK! They want upwards of $400 for those things! Ri-effing-diculous Toyota.

mdickinson

Oct 11, 2012

I liked the fact that this dealer helped me get into a new car and that they carry unique colors unlike many others in the area.

ncbemckinney

Oct 11, 2012

I was extremely pleased with the professionalism of the sales representative, Mr. Jack Daley. Throughout the entire car buying experience, his communication was superb. My only negative comment is concerning getting my tags within the 30 days. To date I have yet to receive any communications from the dealership regarding this matter! It is now almost 60 days since my temporary tag was issued.

Shane_From_Belmont

Oct 11, 2012

Bought a used 4runner. They let me take it home for the night and have my mechanic check it out. Bought the car the next day.

sraine01

Oct 11, 2012

John was very professional and not aggressive or demeaning. He was respectful and timely. He returned phone calls and emails promptly and if he was not available he would give the name of the person we should contact.

T.Moutselos

Oct 11, 2012

I recently came in to buy a car for my wife. Tyler helped me along the way. He answered all of my questions and showed me a few new things about the Camry. Great prices and products available. All in all the buying process was short and quick.

TrinaM

Oct 11, 2012

I've purchased (5) Toyota's, (3) from this dealership. My experience has always been good. The customer service is outstanding. The car saleman, Curtis Wright is why I shop at this dealership he is very knowledable of the Toyota brand and his service is impeccable. I've purchased all of my vehicles from him. If he was to leave my business would follow him. I also have my car serviced at this dealership as they do an excellent job taking care of my vehicle.

iachels85

Oct 10, 2012

We came up from Columbia, SC to purchase a Toyota Highlander from Charlie. I spoke with Erica beforehand and she was kind enough to take pictures of the vehicle for me and even offered to set it aside for us since we were driving 90 minutes to the dealership. While the car we bought was being detailed, Charlie loaned us a newer Highlander so we could take our daughter out to dinner. That was very kind of him. Everyone in the dealership as friendly and efficient and it was worth the drive. Great place!

Lyulkowski

Oct 10, 2012

I bought a new Prius and I would recommend this dealer. The salesman was knowledgeable, polite, attentive, and helped move the sales process along quickly and transparently. There was no pressure and I ended up buying exactly the car I wanted at the right price, and only with the extras that mattered to me. My salesman and the staff were super professional and very caring.

mikestoyota

Oct 10, 2012

Great sales associate! Great price. Dealership will work with its customers! Location is convinient! Very happy with my used Toyota tocoma. Dealer supplied all vehicle infomortion! No hidden surprises! Town and country Toyota way to go!

ShavonmakeithappenTowler

Oct 10, 2012

Curtis is a AWESOME dealer!! Every thing about the experience was smooth!! He even checks on you after the deal!!! AWESOME AWESOME JOB!!! My next car will be through him!

ThomasWhit

Oct 10, 2012

Working with Dustin was a pleasure. He was very personable and was not pushy at all. He helped me find a 2010 Camry that I could not be happier with. He answered all of my questions and really focused on what I needed rather than simply making a sale and also make sure that it was within my price range. I highly recommend Dustin and Town and Country Toyota.

aloraskye2012

Oct 9, 2012

We were looking for a fully loaded 2012 Camry SE and was recommended to Koob at Town and Country Toyota because my brother bought a Tundra from there. We knew what we wanted and worked with Koob over the phone and via emails. Buying a car sight unseen is a little scary and nerve wrecking but Koob make sure the paperwork and transaction went smoothly. He helped us with shipping and 2 weeks later, we got our beautiful 2012 Black on Black Camry SE shipped to our home in Minnesota. We highly recommend Town and Country Toyota and especially Koob.

fsollitto

Oct 9, 2012

I visited your dealership without really planning to get a new car. I met with Jim Alexander, who took a great deal of time to show me the various vehicles you had available at the time. Jim was very knowledgeable, taking time to answer all my questions. Needless to say he made me an offer I couldn't refuse. He took a great deal of time to make me familiar with the vehicle and all it's bells and whistles. And he walked my through every step of the purchase and I never felt pressured. I have been delighted with my 2009 Camry LE. If I have any question about the car's performance, I never hesitate to call Jim. He always takes the time to help me out. Frank Sollitto

LWP63

Oct 9, 2012

I worked with Tyler and Alex while purchasing my Rav4. They both answered any questions I had and went well beyond making sure my car was the right one for me. This was the best experience I have had at a any dealership. No pressure sales and very courteous.

scdreed

Oct 9, 2012

I bought a new truck from Jim several months back and was very satisfied with the service and attention he gave me. He was very helpful throughout the purchasing process and still to this day checks on my satisfaction and even has helped me purchase additional accessories for my truck. Not only would I recommend this dealership and, in particular Jim Alexander, I do every time someone asks me where I got my truck and who sold it to me!!!

Scecil01

Oct 9, 2012

I visisted this dealership on a recommendation from a friend. I was introduced to Jim Alexander. I bought my new car from Jim. He is very knowledgeable, friendly, courteous and very willing to help me find a car. Once i made my decision to purchase he helped me with the entire deal and took a lot of time to show me how my new car works. He was very helpful. He continues to be very helpful when i have questions. I recently had tire noise and he asked me to bring my car to the service area. I met with Sean, the service manager, who was very nice and helpful as well. Jim is an excellent sales person and follows up on each and every question or concern. JIm goes out of his way to ensure customer service while on the dealership lot and off the lot, well after the purchase.

amason7007

Oct 8, 2012

Ricardo was great to work with! He wasn't pushy and went above and beyond when answering any questions. I purchased a 2009 camry and found a few small issues after the purchase and Ricardo fixed those issues promply with no questions asked. He was concerned about my satifaction with the whole car buying experience and I was very satisfied.

joeperson

Oct 8, 2012

Peter was friendly, worked within my budget and very knowledgeable. I had been looking for a while, and knew exactly what I wanted. He did not try to steer me in any other direction. I would certainly buy another car from him in the future.

pedro.zermeno

Oct 8, 2012

Working with Ricardo has been a breeze, he is always helpful and willing to resolve any issue that comes across, giving always 100% and looking any way that he can satisfy the customer.I bought a toyota Sienna 2012, with a Rav4 as a trade in, Ricardo was willing always to go the extra mile so that I was able to get the best deal out of my purchase, I had some minor cosmetic problems with the Van and he right away negotiated the solving of those issues.Excellent service and friendliness.

Steph01

Oct 8, 2012

I went to this dealer on the recommendation of a friend.. Usually car shopping is a big hassle and very time consuming... At town and Country Toyota i did not find this to be so.. Instead it was a refreshing change to be greeted promptly by a salesman named Jm Alexander,and told my experience would be different in that I was in charge, and he was there just to get me the information i needed to make the best decision for me and my family... Right away I felt no pressure and was allowed to roam a bit until I was ready to talk about my needs..., and ask questions that were important to me... Once inside I was introduced to a manager who reinforced that I was in charge and they were here to help me at my own pace... hummmm, now Is that unusual for a car dealer or what? After my questions were answered I was ready for a test drive in a car Jim picked out for me based on my needs... I was very satisfied with the drive,explaination of the features and controls of the car and we went to the service department even where I met an advisor who gave me a card and offered to scheduled my first appointment for me if I purchased the car ... Upon our return, we talked a bit more about their true pricing... I asked for a computer to use, and I did a quick look up of pricing from other area dealers, and found that I was getting a very fair price without all the hassle of the back and forth routine.. I agreed to the purchase price,and Jim quickly put al the paper work together after he brought out the Finance Manager David and introduced me...Over all I had a wonderful experience and was in and out in less than (2) hours from start to finish... It was certinaly a great surprise to be treated as well as I was compared to past experiences... I think the entire staff went the extra mile to make my experience stress free... I will recommend this dealer highly to all my family and friends who are looking for a car without all the hassle... Thanks Jim Alexander and to all the staff at Town and Country Toyota... You restored my faith in car dealers...Stephanie H. Proud owner of a new 2012 Toyota Camry SE....

AngelicaZaconet

Oct 7, 2012

I came last night looking for a car and the sales person with the finance manager were very friendly, professional, they unswered all the questions I had great service and price. I decided to purchase the vehicle.

Jbhogg

Oct 7, 2012

Jose was great! The dealership did everything we asked! The whole thing was great! We went to find a car because of an accident totalling my 2012 Camry. We previously bought from another dealer but they did not stand behind the Gap coverage they sold us. Town & Country gave us a better deal and even more!

pits99

Oct 7, 2012

Peter was extremely helpful and very professional. He listened to what i wanted and delivered. I never felt like he was trying to oversell and was knowledgeable and well versed with the line of vehicles i was looking at. I would suggest Peter and this dealership to anyone searching for a new or used vehicle. Great customer service and overall a positive experience!

ntxm

Oct 6, 2012

Excellent service, very knowledgable sales person who was not pushy, beautiful car (better than I had expected), car mechanically perfect so far, great experience at a great price, very happy with purchase

Bdanile

Oct 5, 2012

My wife and I were in the market for a minivan (yikes). We really ha our sites set on the Honda Odyssey. We stopped at Town & Country Toyota on a whim to see what they had on their used lot. The entire sales team was very friendly. No high pressure sales. They showed us the vehicle we liked, answered all our questions and gave us a great price. Peter Plunkett was our sales lead. He answered all our questions, was very knowledgeable about the vehicle and was a pleasure to deal with. There was a minor problem with the rear hatch which they had fixed at the Honda dealer. We will be back when we are in the market for a vehicle again. Great experience!

jeanie1228

Sep 30, 2012

Brian Barrett was very helpful and answered all of my questions without hesitation. I appreciated his honesty and friendliness. This was my third experience at Toyota Scion, and highly recommend this dealership to anyone looking for a positive experience. I have used other dealers in the past, but overall sales and service at scion on south blvd. Cannot be beat. I don't ever drive away feeling like I've paid too much or haven't been treated fair. Going in with research done knowing what I want, and getting Al the right answers reinforced what I already knew, that I was getting a great deal on a quality auto. Def. Recommend. Call Brian at 704 771 4275

dashull

Sep 28, 2012

Do not ever go to Town and Country Toyota, unless you enjoy unscrupulous, deceiving tactics to sell a vehicle. On Sunday, I was greeted cordially by my salesman, Jack Daly. He was very accommodating, friendly, and very informative. The completion of the appraisal of my trade was fair, and the completion of the original buyer's order went well. Once I met with the finance employee named Ray Cockerham, things went downhill quickly. Jack had added the price of the 2 amenities that I approved, running boards and Resist All, into the base price of the vehicle. However, the list of amenities remained separately on the buyer's order. Ray added the amenities in a second time, plus he added an amenity that I never requested. I did not catch it at first, because I had no reason to believe anyone at this dealership would be dishonest. But, I felt that something wasn't quite right, and returned to the dealership on Monday. I met with the sales manager, Sean Williams. He assured me that everything was correct with my contract, and quickly dismissed me. I called back Monday evening to speak to my salesman, Jack. I left 2 voicemails, and finally reached him directly on Tuesday. I returned to the dealership again. This time, I met with Jack and another finance employee named David. We went over the contract, and discovered I was in the right. We nullified the original contract, and thankfully it had not been processed yet. I was then able to finance the vehicle with my credit union. When I returned with the payoff amount, I met with Ray again to complete a second retail purchase order. After Ray completed his shady paperwork, he informed me that I still owed him $30. Needless to say, my credit union did not make a mistake. I am writing this to warn others that you should double check each item on your retail agreement BEFORE you sign it. I certainly believe that it was purposeful to deceive me out of the amount of my trade so that they would make out like champs. Well, this girl beat them at their own game.

arbymac

Aug 26, 2012

Excellent dealership to purchase a vehicle from. The staff is very friendly and knowledgeable about their products. I highly recommend this dealership to anyone looking for a Toyota !

rbrowne

Aug 2, 2012

purchased a RAV4 using AutoTrader, flew my son to Charlotte to pick it up, only one key, no they want $350 for a key,i have never purchased a car and recieved one key, they accept no responsibility to provide one even when i offered to pay cost- about $150 to buy one.now i have to go to another dealer to get a second smart key.I would never deal or recomend them to anyone.R.A Browne

tara peck

Mar 19, 2012

We absolutely LOVED our experience at Town and Country! Scott Reese was extremely knowledgable about the SUV we were interested in; he listened to what our needs and wants were; he answered all of our questions; from the time we entered the dealership, (Scott Brennan greeted us very well and graciously turned us over to Scott Reese as Mr Brennan was new), from the test drives, to the actual purchase, everything went flawlessly! We felt well taken care of, never felt pressured, and felt that we got a great rate and value for our money!! Additionally, Scott Reese is "on the ball" too - He always got back with us quickly before, during, and after the sale. And, he not only met our high expectations, he significantly exceeded them.

Wanda

Feb 21, 2012

Everyone from the receptionist to the finance manager was very helpful and friendly. They were aware of my time and got me in and quick. This is a one stop dealership.

Camry owner

Jan 21, 2012

We were looking for a new or a used car one or two years old. Our sales rep was Scott Reese and he was extremely knowledgable about the cars on the lot. Specifically options and changes from year to year. Town and Country's up-front pricing was very nice. Scott did not put any pressure to buy and when we told him we would have to think about it we did not have to speak with a manager when we left the lot. After we looked at other cars and visited other dealers we went back and purchased a one year old car and have been very pleased not only with the car but with the whole experience. It very enjoyable compared to our experience at other dealers. I would highly recommend Scott as your "go to Car Guy"

chrisanter

Oct 23, 2011

We saw several cars on their website that looked good and were in our price range. When we went to the dealership later that day, they had sold each of those vehicles (5) and had nothing similar within $5,000. I pulled up their website on my phone to give the sales guy the stock numbers and show him that they are still listed on their website as being for sale. He shrugged and said they had already sold. I checked a week later, and those same cars are still on their website.Internet bait and switch?

eschism

Aug 21, 2011

Fantastic experience, product (new loaded Venza) and deal! I have purchased over 15 cars in my lifetime and I can honestly say that this experience is by far the easiest and friendly automobile purchase I have every made! Scott Reese was our sales rep and he was extremely honest, friendly and knowledgeable. Town and Country Toyota is a class-act from the sales group, management and the finance crew. Everything was perfect. My wife and I are very picky and these guys met every expectation from start to finish. Compared to the competition (Scott Clark's Toyota) from whom I bought a Tacoma truck from earlier, the sales experience is night and day. Scott Clarks try to herd you through like cattle (I'm surprised they don't brand you!) and they tried to change the payment on me by $10 a month at the last minute and called me a liar. I won't have bought the truck after that, but it was the only truck in town with the interior color I wanted. However, I will NEVER buy another car for Scott Clark again!!! Stay clear of Scott Clark if you don't want to get ripped-off, lied to, and sit around for 8 hours waiting! Instead, go the Town and Country Toyota on South Blvd in Charlotte NC and get the right car at the right price and have a great time doing it!

dreich8

Jul 9, 2011

The team was GREAT; cordial, polite, friendly, and accomodating. Sean made magic happen with the deal. They provided me the best car buying experience that I have ever experienced. These guys were awesome. EXCELLENT customer service. I will definitely go back for another car to replace my 1998 Jeep Cherokee in the near future.

plmac

Jul 5, 2011

Our experience at Town & Country Toyota (used) was phenomenal! After visiting 7 other car dealers, we were pleasently surprised by the no-pressure opportunity to wander the lot and examine their large, diverse variety of used cars. Lynn Phifer greeted us as we parked but then let us look at our leisure, answering all questions we had when we needed him (and he knew the answers regarding the 4 models we had questions about without having to search). When we came back for a test drive & to sign paperwork holding the car, it was handled quickly and efficiently, very mindful of pressing obligations we had constraining our time. After having trouble with our initial financing, Brad in finance worked with us to get a great finance offer (even better than the one that fell through). Signing the purchase paperwork and driving off the lot was painless and quick as well. Both of us dread the whole car-buying process, from browsing to selection to financing to delivery. But Lynn & Brad at Town & Country made the whole process smooth and painless. We will defintely recommend them to anyone we know (and already have) and we will visit them again for our next car purchase.

Vinceja

Jul 4, 2011

Phillip did a fantastic job with my lease. Needless to say, I will be back soon for my wife's car! I like to do business over the phone and don't like to Waist time sitting in a dealership all day. Phil understood this and worked with me to get the deal I wanted

Rishabh

Jun 30, 2011

It was a pleasure working with Caarlo Bofill. I bought a 2011 Toyota Camry and he was very helpful in showing me very patiently various features and options on the car. He and his sales manager offered me a great deal on the car which i couldn't have not accepted. Like they say, they do not put any pressure on you in making your car buying decision.

470511

Jun 7, 2011

Stanley Mack my salesman was very professional thoughout my purchase of this truck.He was very knowlegeable on the Tundra and gave me good advice on different features of the truck. He was always advailable when I called the dealership, or returned my calls in a resonable time period. I plan to recommend Mr. Mack to friends and business associates.The Sales Manager Phillip Stroup was also very professional, and did not pressure me in any way to get my business, which was a nice experience in buying my truck. I at first ordered a truck to get exactly the features I wanted, but with Toyota production problems, Mr. Stroup explained the lengthly order process and I decided to get a vehicle that was in stock.I was very pleased with the whole buying experience of my truck and would recommend Town and Country to anyone in buying a Toyota.

ryaravitz

Jun 5, 2011

Everyone was very professional and helpful. The buying process was very easy for us at every step of the way. This was our first experience with Toyota and we are customers for life . We were explained the workings of the vehicle to our satisfaction. Patience and knowledge was given to us every step of the way. It was the best car purchasing experience we have ever had

yaniv

Jun 3, 2011

Great customer service,great location and friendly staff.Jose Vasquez is very responsible and honest salesman. He explained to me everything that I need to know about the vehicle before I took it for a test drive. Toyota Prius are very hard to find these days at any Toyota dealership. I called few Toyota dealers who said to have them in stock but when I got there they couldn't even show me one!!! (obviously they lied just to get me there). At Town And Country Toyota they were at least honest enough to tell me the truth and called me as soon as they had a car for me to take for a test drive. Overall a great experience.

Beth Wilkes

May 24, 2011

Excellent service -- completed in a timely manner -- and friendly presence within the dealership. To date I have good expenience with this particular dealership and would be glad to recomment the dealership to other that I know. May your service continue in this manner.

harleygirl

May 13, 2011

Mr Alexander and Mr Thompson ware very courteous, friendly, knowledgeable and helpful. Both helped make the experience much easier than normal trips to visit a dealership and purchase a new vehicle. We had not thought of a lease when started that day but soon learned it was a better deal for us, which showed that the staff wasn't just looking to make a sale that might not be in our best interest. We will recommend to anyone that they consider Town and Country when looking for a new car and specifically Mr Alexander and Mr Thompson.

wnsiii

May 11, 2011

This was a great experience from start to finish. Phillip and I completed the deal over the phone. His knowledge of the truck and his phone skills were excellent. The truck took a couple of weeks to come in and he was on top of all the communications. I was really impressed with how often he gave me updates. Once the truck arrived he turned me over the Johnny Lee who finished the transaction and once again the communication was great. He really knows what he is talking about and made the transaction very pleasant.Overall this was a great experience!!!!!A+++++++++++++

nod kcivon

May 7, 2011

Easiest purchase of a new car and got a good deal too! The personnel of the dealership were professional, easy to communicate with and very accommodating. Additionally, Jose was extremely patient in teaching me the details of operating the voice activated computer system.

jackhalson

May 5, 2011

I recommend Town and Country Toyota to anyone who is in the market for an automobile. I have recently purchased my second car from this dealership and have been completely satisfied with the outstanding service and experience provided each time.From the very beginning, Mr. Louis O'Pharrow treated me as though I was his one and only priority. He is extremely professional and kept me informed throughout the entire purchase process. Thank you Louis for all that you did to make my car buying experience so wonderful!No matter how far away you live from Charlotte, NC, come to Town and Country Toyota for your next car.Thanks Town and Country!

jh1124

May 3, 2011

I feel that I was given a very fair deal on a trade in and an excellent offer on a 2011 Corolla. I also highly recommend my dealer, Caarlo Bofill. He was very informative without being pushy and also kept me up-to-date on the process of my Corolla while it was being shipped.

TedYarbrough

May 1, 2011

Caarlo did a wonderful job with sales, and also with explaining all the good qualities of the Prius. He thoroughly instructed us how to best operate the car and went over the many plusses of this auto. He was very courteous and friendly and helpful. He delivered superior service. Thank you for hiring people like him.

archcons

Apr 30, 2011

The Salesman Louis Opharrow was excellent, he had the vehicle knowledge, he treated me with respect through the entire process. I currently own five vehicles and Louis made this purchase of the 2010 Toyota Camry XLE the most enjoyable car buying experience I have ever had I felt appreciated and that Louis wanted to earn my business. He never pressured me in any aspect of the sales experience. The vehicle was ready when it was promised, it had all the equipment that I had requested, it was just a wonderful car buying experience.My Take on this survey is this, it's NOT broke so don;t fix it.I gave this rating becasue Louis and this dealership deserve this rating.

UNHAPPY 1

Jan 25, 2011

Buyer beware,they were going 2 sell me 2001 Highlander needed $2300 worth of work(pre-purchase check doneatSelect ImporAutoSrvc)Don't buy used vehicle from them unless checked out first, I was almost stuck! They will unload it on some unknowing person

arbymac

Jan 3, 2011

We are very pleased with the "Expertise" & "Friendliness" of this Toyota Dealership. Town & Country Toyota on South Blvd. is highly recommended for anyone looking for a new or used Toyota. Thank you for a great buying experience and we will continue doing business with this dealership in the future.

vicky123

Dec 20, 2010

Buying a care and maintaining it is a significant event, which can be very stressful if you are dealing with people who are either incompetent, rude or plain crooks. My experience at Town and Country has been pleasent and something that I can recommend to others. I bought my Highlander through Jay Kumar last year and have been going for routine service there. Brett Rice has always been courteous and professional in his dealings with me. He is knowledgeable and someone I can trust for an opinion. He makes sure that I come home satisfied with my car service. Once he even creditied me for a full service as one of the task completed by the technician was not upto mark. Brett apologized for someone else's mistake and made sure that it was done right the next time without me paying anything for it.I have enhoyed going to this dealership and would recommend to anyone for both purchasing a new car or to get routine maintenance done.

ccrbw

Dec 15, 2010

Overall a pleasant experience ... for purchasing a car. Both the sales rep and sales manager were knowledgeable, friendly, accommodating, and not pushy. Appreciated the car being delivered and facilitation of the backup-mirror installation.One minor issue: When I walked into an almost-empty showroom, no one approached me (nor was there any direction) to initiate a conversation. I had to seek out sales help.Once I did, it went smoothly from there. I believe I received a good deal (price) on the vehicle. Did I get the best deal possible? Well, I guess I will never know.

Morad

Dec 11, 2010

Jay Kumar was very friendly and professoinal dealing with customers, it was a pleasure conducting business with him.I traded my car and I got what I was promised, if you in the market buying a new or used car I recommend you to visit that dealer ship, you will be happy.would recommend this dealership to my friends.

jonam1

Dec 10, 2010

Received courteous and professional service with good attitute and fair prices. Have been looking for New car for my son, I was helped at the dealership with different range of vehicle with details of all the features and prices, sales person spent time with patience and showed professionalism while keeping my requirements in scope. I highly recommend Town & Country Toyota at South Blvd, Charlotte, NC

roamer98

Dec 10, 2010

i visited your dealership to enquire about purchasing a car i was impressed with the service and attention i was provided with.i was impressed eith the sales person charles padgett and the finance manager jay kumar who helped me with all my financing options i would recommend this dealership to anybody

jefird1

Dec 8, 2010

The way they treated me was very professional and also with respect.They listened to my concerns and worked hard to achieve my goals. I felt that they did everything to earn my business that day and myn future business. A great asset to Town&Country Toyota.I would recommend them to anyone looking for an automobile. Great Job!!!!

KFALLIN

Dec 8, 2010

After sharing my unpleasant experience at another dealer, Mr. Williams and staff made me feel very comfortable. They were very flexible in willingness to locate the specific car which I wanted and as to whether I sold my used car or traded it in. They gave me time to consider the options while never being pushy or rushing me to trade. They followed up with calls when they indicated that they would. They proved to be honest and trustworthy, which are my 2 primary objectives in considering a dealer. As I am a life-long Rav4 person, I look forward to enjoying my beautiful new car and referring others to also receive the excellent service.

ej dulina

Dec 5, 2010

I purchased a certified Corolla and I love it.I looked at several dealers but Town an Country earned my businesswith their vast knowledge of the product and my financing needs.Everyone from the greeter to the finance department treated me withrespect, something I didn't find elsewhere.I reccomend Town an Country for everyone looking to find a no hassleway to buy a car.ej dulina

dalbertson33

Dec 3, 2010

Ray was very helpful with the finance portion of our car buying experience. Normally a customer never has the finance manager talk to them, but he sat down with us and explained all our options and we were very happy when we drove off in our new car.

itiswhatitis

Dec 3, 2010

My experience with Ray has always been a pleasure. He is the type of person that the car business needs more of! Professional and to the point, without insulting your intelligence. There was no smoke, mirrors,and invisble accessories to inflate the price of the vehicle either! The vehicle I looked at had accessories I could see feel and touch, and I appreciate the Quality of the products they use at Town and Country Toyota. During my visit, there were plenty of people that were walking around smiling and I didn't feel the intense pressure in the air by any of the managers. By the way, the doughnuts were good too!

livotira

Dec 3, 2010

Town and Country Toyota is by far the best dealership in the Carolinas. My family and I have purchased all of our vehicles at this dealership and will continue to come back for future purchases as well as service for all of our vehicles. Ed Murray and Carlos Edes were both extremely helpful and very friendly. Customer service at Town and Country has always been beyond satisfactory and the overall experience has been great since the first time I've stepped on their property and only continues to improve.

Rozell

Dec 3, 2010

I was satisfied with my interaction with co. rep, Ray Taft. Very professional. Aggressive, but polite. I appreciate that. Everytime I've had contact it's always been professional. Also, when I needed an answer to a question most of the time I got a prompt response. Last, I like the fact I can communicate via email & text msg.

pdolphin

Dec 2, 2010

I worked with Ray Taft and two other Sales people, and had the best car buying experience ever. They were knowledgeable, helpful and sold me a 2011 Camry. I thougt the finance department was very thorough as well. I have the maintenance policy and have used it for my first oil change and was very pleased in the way I was treated and how fast and efficient the service department was. I am recommending Town and Country Toyota to everyone, I wouldn't go to another dealer, In fact I live within 10 miles of another Toyota Dealer and would only go to Town and Country.Pam Dolphin

gigidealerrater

Nov 29, 2010

Very pleasant car buying experience. I felt as though I was buying the car that I wanted, not the car that the dealership wanted me to purchase. I grew up in a small town atmosphere where people get to know you & build a relationship with you, not treat you as a TRANSACTION.

Marc Rodriguez

Nov 29, 2010

I have already recommended this dealer and my sister/nephew have bought a new vehicle from Town and Country within the last few months.My Tundra is exclusvely serviced by T and C. I continue this because of the superior service and follow up.I wish every car buying experience was like this because my history with other dealerships have been similar to root canal.

Packer5

Nov 28, 2010

I used to get my car serviced there and that was fine although their waiting room tends to be a bit on the dirty side. I went there one day to get my truck's oil changed and they said they were too busy (it was early in the day) and couldn't take me. I told them I was there for the oil change, but really in the market to buy a new car and wanted to go to the showroom. They couldn't care less. I turned around and did go to the showroom, but what a bad experience. The salesman was inexperienced. I knew more about the car than he did. The Sales Manager was TERRIBLE. He was in a hurry and had terrible customer service manners. The car I wanted wasn't available locally and he did not do anything to work with me to get one from a different area. They were more interested in my used truck than selling me a car. I wouldn't buy a car from them for nothing and will no longer get my car serviced there. I went to Rock Hill and got the truck I wanted at a great price and with nothing but friendliness. What a waste of my time they were.

wwwilson

Nov 23, 2010

I went with my daughter last saturday to look at purchasing a new or used vehicle. She communicated on friday by email throught the email locater and then had phone discussions with a person who said they had a particular model available (2010 Rav4) and gave the price but said it was flexible. When we arrived we were met by a sales person and told him we were there to look at the 2010 Rav4 we were told was available. He responde they haven't had a 2010 for several months. He did go inside and look it up and said none in the South East available. He said the people she emailed and talked with are off site and don't always have current data in their system. I told him we were extremely disappointed and sounded like the old bait and switch tactic. He said he remember that term as he was as old as I was. I said we were very disappointed - he responded he was sorry and returned to the show room. No attempt was made to see if we were intersted in another car. We immediately left and went to another dealership and bought a new car.

glbenfld

Nov 13, 2010

Haley DeCamp is GREAT!!! She is THE REASON why I even considered your dealership. There are 2 -- 3 Toyota dealerships closer to my home than yours, but Haley's help, friendliness & information is WHY I came to your dealership.Angel & Sean made the buying process easy. They followed through on the pricing, options etc. which Haley provided before I arrived at the dealership. Angel gave me the card of an assistant service advisor to contact with any service related questions or concerns. In all honesty, I have contacted that service advisor via email, voicemail & phone. Each time I have had to followup myself to reach him. I have not been very successful in getting a response when sending emails or leaving voicemails. I left voicemails for 2 days in a row & then had to call back on the 3rd day, reached someone else who finally put me in touch with him. So far this has been the only negative experience with my buying and follow up experience. I have an appointment for what I think will be a very minor body hardware adjustment. I hope the service visit will be quicker than my attempts to reach my assigned assistant service advisor.

foshizzle

Oct 21, 2010

I would NEVER recommend this dealer. They nickle and dime on service, have terrible attitudes. Kids play area was disgustingly filthy. Donuts meant for customers were put out and employees continually kept eating them. Maybe 3 customers ate a donut but 2 dozen employees ate the rest leaving none for customers. I've brought my car in their many times for service and each time there is always some encounter with their service people. It's to the point, that I can honestly say "I HATE THIS DEALERSHIP AND WILL NEVER GO THERE FOR SERVICE OR BUY A NEW CAR FROM THEM". In fact, I got rid of my Toyota and bought a VW because this dealer was soooooo bad.

rwking

Oct 8, 2010

Prices were great and everyone is very friendly. The problem is that follow-ups are no handled well. I was promised an iPod for being given incorrect information about my vehicle. I've followed up numerous times, but I keep getting the run-around. Three months later, no iPod. No one likes when promises aren't kept.

centurion32

Apr 11, 2010

I went in to get a bad part fixed which they had installed several years before, still under warranty I believed. They made me wait almost three hours (unbelievable) without an update before telling me they had no record of the part's warranty, a cheap aftermarket part apparently, and would not cover it. They offered to install another cheap aftermarket part, but I declined, after which they made me wait almost another hour just to drive my car out. Actually, I gave up after waiting and ended up getting it myself. While it was probably the original service rep (who installed the part) that dealt with me wrongly, I felt Town & Country should have stood by what he promised me. While they were all smiles on this visit, I felt they were rude in how unnecessarily long they made me wait. I left extremely upset and unsatisfied.

toyotashopper

Feb 7, 2010

I live a long way away from this dealer, so I called first to ask if a very particular car was in stock. I was put on hold, giving the illusion that they checked, then told yes, absolutely, come on over.I immediately drove over 50 miles(each way), and was greeted by a salesman who told me the car I called about was sold yesterday, but would I like to look at some of these other more expensive ones. Incompetence or Bait and Switch? Either way, you don't want a relationship with this dealer.

fadedcloud

Feb 2, 2007

I strongly don't recommand anyone to go this dealer. I am sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a steel wheel and a alloy wheel. When it comes to price, don't expect them to give you a good deal. You are better off by calling them to do a price match before you even go there. The manager is kinna rude too, be aware.

974runner

Apr 6, 2006

Took 4Runner in for oil change and service manager called me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dealership put a new water pump and timing belt on it the previous year. He checked their records and told me I had a 1 year warrantee but that I was about 4 or 5 weeks over that date. He said even though it was EXTREMLY rare for a water pump to go out so quickly they would just not work with me on the repair cost. I would have to pay to have all the same repairs done all over again just barely over one year and 10,000 miles since they did them before. I then wrote the customer serivce person an e-mail and instead of getting a responce back from him I got a call from a salesman saying he was responding to my e-mail regarding my interest in buying a new car. I told him my e-mail had nothing to do with buying a new car but rather my problems with their service. The salesman then told me that e-mails sent to the customer service rep are just forward to a salesman and they don't actually read the letters. They just assume your writing for information about a new car. He told me he would tell the customer service rep about it and have him call me. Guess what. I never heard from them. Nice way to treat a customer that has been having work done there since they opened their doors. I have since taken my business to Lake Norman Toyota and tell everyone I know to do the same. I'm more upset that their customer service is non-existent than I am about their repairs and parts only lasting one year and 10,000 miles.