Town & Country Ford reviews

Chris H

Sep 19, 2016

Great people to deal with. Great buying experience, second time buying a vehicle there. First time buying a new vehicle and absolutely loved it

Dad of middle school teacher

Sep 15, 2016

While the repairs were absolutely satisfactory, the fact that the tensioner pulley broke off where the bolt entered the engine block indicates a manufacturing defect. No way that should happen at 36,000 miles. The advisor indicated it was a problem withe Ford Transits with the same engine indicated corporate purchases of inferior parts, which the customer should not have to expect to spend ($700 +). Hyundai anyone?

Bill Bothe

Sep 13, 2016

Town and Country sales team always operates at a level that brings me back again and again. I would recommend them to anyone that is in the market to purchase their next vehicle! Will be back as always and thank you again!

Wayne Steele

Sep 13, 2016

As always, fantastic service! I highly recommend them.

Reid A. Griffin

Sep 12, 2016

When we entered Town and Country Ford, Charlotte, NC, we were greeted by friendly faces and helpful sales people. We were looking for Adam, who was our sale person in 2010 when I bought my last truck. He has since been promoted to another position and he asked Kent Bateson to help us out. We test drove 3 different trucks and I chose a green one that had 20" wheel hubs and drives like a dream. Kent talked through everything with us and answered any questions we had on our minds. It was a great experience and I recommend Town and Country Ford to anyone looking for a new or used car.

Janel Hodges

Sep 9, 2016

Wednesday I went in for an oil change. I have been doing business with Town and Country Ford since 1994 when I bought my 1st convertible Mustang. My next car I bought was from there in 2002 a T bird! The next car I bought from them an Explorer and finally another Explorer. I've never had my cars serviced anywhere else and enjoy my visits with the professional dealership very much.

Lisa Stewart

Sep 9, 2016

Knowledgeable staff , no annoying pressure sales pitches

Kenneth Holshouser

Sep 7, 2016

We were offered a free car wash and unless they forget to do it, I was not satisfied. I do think they forget to do it though. All other aspects of their service and sales are excellent.

charles S

Sep 3, 2016

excellent, out in less time than I was quoted. everyone was ver helpful and courteous

T

Sep 2, 2016

Very knowledgeable staff . Took the time to go over my 2016 F-150 in detail. Price posted online was better than the other FIVE dealerships that I shopped. I was convinced to stop by my home town dealership and they would give me a comparable price. Yes, these were F-150's that were only different by color and sticker price of $220.00. After 45 minutes of test drive, the out dated method of talking to the salesman and them going to the "person behind the curtain" (Twice). Price was still better at Town and Country Ford (Sonic Automotive).

Jeffrey Poarch

Sep 1, 2016

I can?t say enough good things about our experience with the staff and our purchase experience at Town & Country Ford. We started with an online inquiry and worked with Jay ? he was very informative and quick to respond. We?re actually still working with Jay, as we left things in our old car and are following up on a paint blemish that Town & Country has agreed to look into to see if they can fix. We really appreciate the fact that we haven?t lost their attention now that they?ve gotten our purchase. On the day of our purchase, Jay was able to set an appointment but was actually working with another customer when we arrived, which is when we met Hugh. Hugh had the best personality of any person in automotive sales I?ve ever met. He was not pushy during the test drive or the rest of the process, gave all the right information at all the right times, and was very accommodating of our numerous questions. We did end up making a deal the very same night on a 2015 Edge. To get the numbers and financing right, we worked with Suat and Charles (C-Wall) back and forth. Both were accommodating in making a deal and we felt they were very understanding of our personal situation. It?s worth noting that they were there with us nearly 3 hours after closing to help us to make this deal. I have a tremendous amount of respect for the process at Town & Country Ford. My wife and I were both impressed at the use of technology to transfer information between departments, which drastically reduced our time spent there finalizing paperwork. I have bought a car at another dealership, with no trade in, little back and forth on financing and numbers, and did not test drive it the same day as I knew I was ready to buy. The process there from start to finish took us 5 or 6 hours total. At Town & Country we did not know we were going to buy that day, had to test drive and get a trade appraised, and went back and forth on financing and overall numbers and the process took just about half the time!Additionally, I really appreciate that their pricing (for both trades and their inventory) is driven off of market comparisons as opposed to a standard value. I felt that it worked in our favor on both our trade in and the purchase price of our Edge. It was the best deal we found in the area.We?re a Ford loving family which is good news for us, and for Town & Country Ford. We will be back!

Ron T

Aug 29, 2016

Third visit to this dealership for maintenance service without a problem.

Sjobaker

Aug 26, 2016

The best buying experience we have ever had at a Ford dealership. Professional staff, hassle free process and great service.

Phyllis Blocker

Aug 23, 2016

The over all service was great, friendly staff and service department. They where not pressing you to purchase a vehicle.

SC

Aug 22, 2016

Great dealership very easy process absolutely would purchase again!

Susan mMiller

Aug 20, 2016

a very good experience first time buying a truck although I really don"t appreciate this survey telling me how many characters I have to use

Michelle Weber

Aug 18, 2016

Very much appreciated the fast service along with my vehicle coming back clean.

Gale Babb

Aug 15, 2016

I spent a long time waiting for these various queris and paperwork. But the coffee was good, the seats comfortable, my service guild was friendly, informative, and gracious, and the price was fair. Not too bad of a day.

J. Kaplan

Aug 11, 2016

My experience with Town & Country Ford was outstanding. I recently purchased a 2016 F150 sport. My sales person was Jordan Dupuis and he created one of the best car buying experiences I have ever had. His knowledge of the vehicles matched to my requirements

Christoper Chandler

Aug 8, 2016

Without Question since the day I bought the car the Service Dept. at Town & Country Ford has been the Best service from any dealers garage I've ever been to. Always honest, true to the point, and honor their discounts.I would never consider another Ford dealer unless I was out of town and had to.

DC Pony

Aug 8, 2016

Body shop not willing to work with customer on minor touch ups. Wants to only make repairs larger than needed. Seems like they only want to do large insurance work .

Happy Customer

Aug 8, 2016

Always a good experience for both sales and service..........................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Daniel Toole

Aug 1, 2016

Bill Worthington, my service advisor, provided exceptional personal service during my visit at Town and Country Ford. I know I can always count on Bill to address my vehicle service and or repair needs in a highly professional manner.

Ann Haggard

Jul 30, 2016

Very good. Everyone is friendly and helpful and explains anything I do not understand

Gene Birotte

Jul 20, 2016

Jay jones was an awesome guy that help us every step of the way it's was not to pressure and the environment was comfortable while he explain every detail when ever we had questions

Tommy Faulkner

Jul 7, 2016

I bought a F-150 Super crew. Had an excellent experience at Town and Country Ford.All the staff were very helpful, knowledgeable and willing to make buying a vehicle a simple process..

George Kennerley

Jul 6, 2016

Good price fast service very helpful AAAAAAAAA+++++++++++++++

Watts2016

Jul 5, 2016

I came in pre-approved but didn't know my interest rate. I was going back & forth with the lender. The guys at Ford eventually gave me a lower interest rate then my loaner. Now I am riding in my new 2016 Ford Mustang!

Lynda Nester

Jul 4, 2016

Dion Powell met me at the door when I came in to Town & Country Ford to shop for a pickup truck. He worked with me on the appraisal for my trade-in and even let me take the truck off the lot to show my husband who was at work. He made the whole experience enjoyable.

Andrea Chaney

Jun 30, 2016

I was looking for a new car, and Town and Country Ford had a great selection. They gave me options from beginning to end, and allowed me to go with what worked for me the best. They did not pressure me at any time during the buying. I also enjoyed dealing with only one person, and not being passed around to everyone. I would recommend Town and Country Ford when looking for a vehicle.

Anil

Jun 30, 2016

The service was very good and the staff was amazing. It was a very friendly atmosphere and plenty of people there to help answer any questions that I had. I strongly recommend them to anyone.

Valburga Berglund

Jun 27, 2016

All work performed as expected. Great dealership!

Bryan Thomas

Jun 20, 2016

it was a very easy and pleasant experience. everyone at the dealer went above and beyond for me thru the whole deal. had my mother in law come and buy a car after and will be all my cars from there.

Sara J

Jun 18, 2016

As always Bill Worthington, our service advisor, made the process easy. we always get great service.

Charles Ross

Jun 14, 2016

Purchased a 2016 Ford F-150. Went to three different dealerships trying to negotiate a deal for a truck. I told each dealership that I was definitely buying a truck by the end of the week and gave them my maximum amount I felt comfortable with spending. Town and Country was the only one that made any type of effort to get even close to the amount I was comfortable with. They never tried putting me above what I wanted to spend. They showed me the truck they could work with me on and after a little back and forth the deal was made and I was in and with the deal done. Thank you Town and Country for being there for your buyer. I will recommend you for all future buyers I come in contact with.

Jimmie Lowder

Jun 10, 2016

Excellent customer service. They got my car in and out quickly!

David Towery

Jun 6, 2016

Jonathon took time to walk me through the process. I was unsure about my credit, I even made some negative comments. However, Jonathon kept giving me positive thoughts. He was patient as I looked at the different models. He explained everything thoroughly. Jonathon even stayed almost a hour late to allow me to drive my new Fusion home that night.Highly Recommend!

Judy Schindler

Jun 6, 2016

Had a tire blow out due to road hazard, the service was great and on time .The road hazard warranty did not cover the cost of the new tire.

Stephanie C

Jun 4, 2016

Town and Country Ford Service Department ALWAYS takes GREAT care of my 2003 Expedition! The awesome customer lounge makes the wait very pleasant!

Thomas Duffy

Jun 2, 2016

I felt that Carl was a great experience rep to show me the inventory of cars that I was interested in viewing. His knowledge of the electronic aspects of the car was extremely helpful and I intend to make use of his knowledge in the future!

David Choate

May 31, 2016

Very Easy process, and great deal. Was much better than the competition.

Margaret Brewster

May 30, 2016

Town & Country Ford on Independence Blvd. was the best experience I have ever had with a car dealership or repair shop. Courtesy was 100%. Every step of the way theytreated me kindly and kept me informed. The young man who was my rep I believe his name was Nolan, could not have been more helpful. This place is a gem. (P.S. I am not related to anyone there). Meg Brewsster

T

May 24, 2016

I am very thankful for the ongoing service I receive from Town And Country. It is comforting to know they keep great records of previous service visits. Staff is very helpful and pleasant. Thank you

Elaine Gasaway

May 22, 2016

I love Fords, and this is a great dealer to buy one from.

Adam Bogumil

May 21, 2016

Great service. Wuick process. Walked out of the dealership in 2 hours with a brand new car

Helen Blackwell

May 18, 2016

I purchased my 2012 MKX from CarMax with an extended warranty. My car was leaking oil after owning it for only 4 months and I was told it was still under Manufactures Warranty so they required me to take my car in for repair at Town and County Ford Independence Blvd. Charlotte NC.The guys at Town & Country took great care of me and even provided me with a rental at no charge. They repaired my vehicle in a timely manor and there was no charge for the diagnosis or repair. They did not sell me the car but treated me as if I did. Now that's excellent service.

Mark Witthoft

May 18, 2016

Nice facility, on a busy street, not commissioned sales people... Overall a pleasant experience. Their website is top notch and they apply all discounts up front, so you know what your walking into,

Juan Yucra

May 17, 2016

Made a call a day before for regular service and I was quickly accommodated on my personal schedule. Service was quick and professional

Lyric Escalante

May 17, 2016

Mr. Elizah helped me find my dream car and would not let me leave without providing me the deal that fit me best, thank you.

Cordrick Landry

May 16, 2016

Daryl worked hard to get me what I wanted and it all worked out!

mikeb106

May 13, 2016

Second time purchasing from a Sonic dealer, love the one on one process.

Terry Cutrell

May 11, 2016

Dion Powell was my sales person. He was so nice and not pushy at all. He was very knowledgeable and helpful. He are it a pleasure to by here. It was quick and easy. They had a very nice selection also .

Cheryl Kamisol

May 5, 2016

My salesman worked for 2 weeks to find the best deal for my situation. After many phone calls back and forth I couldn't believe how nice and professional he was. He was able to work out a deal to buy a new car beyond my expectations. I felt he was really all about the customer and not just trying to meet a quota. Quality customer service exceeded beyond measure.

Jose Bonilla Thorschmith

May 4, 2016

the purchase was fast easy and they gave me all the alternatives to by

Marshall Hodgman

May 3, 2016

After finding the perfect car for me online, it quickly dawned on me that I would have to drive almost 300 miles away from my home in Milledgeville, GA to get it. After arriving at T&C Ford, thoroughly exhausted from the trek in my rental car (NOT a Ford), I was greeted and treated with the utmost courtesy and respect by every employee I came in contact with. The salespeople didn't seem like salespeople at all, but like church goers, eager to welcome the new visitor. I never felt as though I was being sold something. It was a bit like spending a couple of hours at a spa, only instead of leaving after a relaxing massage and with a nice pedicure, I left with a car I thought previously unattainable. The entire experience was fantastic and the people and service top-notch. Next time I'm in the market for a new or used vehicle, T&C Ford is well worth a 300 mile drive. A+!

Perry Wilkerson

Apr 29, 2016

Town & Country provides great service to help maintain my vehicle. Then never try to over sell you on items, but encourage you to maintain items on the vehicle to keep it on the road in top condition.

Retired Manager

Apr 29, 2016

I needed a duplicate key made, went to the parts department. As I entered, there were three employees behind the counter and no customers there. As I entered I asked if someone could duplicate my key. A bald gentleman asked the young employee sitting with his arms and head down on the counter if he wanted to handle that. The young man looked up at him and grinned and put his head back down. Then the bald gentleman looked at the key and told me I would have to go to service to get it programmed. When I asked for directions he told me I would need to get into my vehicle and drive through. Now at this point my whole encounter was one of that I was a bother for coming in. I did as instructed and drove into a long bay, and again several employees standing in a group chatting and laughing. I am fairly sure it was not a team meeting. After several minutes one employee walks over slowly and ask if I had an appointment. I told him I had been instructed at parts to come over here to get a key made. He informed me that he would have a service something (attendant or assistant) come over to help me and he left. I sat there, for maybe five minutes and watched the employees socialize in a group, no other customers in the bay. Again it felt like a I was not only a bother but not important enough to help. Finally I backed up since I was blocked by a vehicle with no one inside it. I left and I will never go back to Town and Country Ford for anything. Having been a manager myself for over forty years I can tell you that your service department does not have a good customer service work ethic.

Christopher Coates

Apr 26, 2016

Chris and C wall were very nice and accommodating, they were very helpful and patient. Also helped that we knew what we were looking for, will recommend this place to everyone I know.

Deborah Yorio

Apr 26, 2016

I have always trusted the Town & Country service department. They do excellent work and are diligent when faced with a difficult service diagnosis. They spent months tracking down a problem with my son's car, found the issue, and charged me a reasonable amount. Bill Worthington is always up front with what needs to be addressed right away and what is coming up in the future.

Heather T

Apr 24, 2016

I met with Jonathan and Keith. They were terrific in the entire process. Buying a car is big decision and I trusted them both-- and I am not easy to please when it comes to things like this! They were low pressure and flexible and extremely knowledgeable. I am now a fan of Town and Country Ford!!! We plan to buy from them in the future and will refer our friends and family to this team.

Amanda Price

Apr 13, 2016

I recently had an ongoing issue with my doors on my Ford Edge, the sensor light kept saying that the doors were open, they were not. After doing my own research and homework and that was a fail, I called Town and Country Ford and spoke to the Charles the general manager who immediately had his service manager call me back within minutes!! I told him my issue and concern and he asked when I could have the car up there for them to look at it and take care of it, so the the next morning I was up there as soon as they opened and a loaner car was waiting for me! I ended up having to keep the loaner all weekend no problem I knew my car was being fixed! They called and kept me up to date on my car. I'm so excited to have my car back and it fixed!! THANK YOU TOWN & COUNTRY FORD!!! They truly care about their customers, my family has bought 5 vehicles and will continue to purchase from Town & Country!!

Laura

Apr 13, 2016

I had a great experience at Town and Country Ford.

Angela Kozyra

Apr 5, 2016

Jay Jones was wonderful to work with. He made the process of buying a car easy. I would recommend that anyone looking for a car, to call Jay!

Arvand Desai

Mar 21, 2016

I am coming for service for five years.. I thought i was collecting rewards but asking cashier she said it has expired. no one ever mentioned that they expired . when i got last service they do not feel even windshield cleaning liquid .Pay 40 doller for service and wait for an hour. I am not sure i should come for service. Arvind Desai

Clarence Hensley

Mar 21, 2016

was looking to purchase a truck locally near I live,i was online and ran across town and country ford online and seen this chevy Silverado ,so I figured I would give it a try and go out of my area,when I arrived at the dealership,i was blown away by the facility,the drive of Shivam Dave my Experience Guide,great guy,great attitude and very nice and helpful in my purchase,in all my purchases over the years at other dealerships,i had NEVER EXPERIENCED a purchase as I did that day,the paperwork and deal was very quick,and I will buy my next vehicle here so all of you other dealerships out there,need to let these guys train you on how to sale a car and treat customers!!!!!!!!!!thank you adam and shivam

Pierce Irby

Mar 21, 2016

From the moment I entered the store, Kent Batesman made me and my wife feel at home like family. He was fantastic. My Sportrac was ready for an upgrade and we fell in love with a gorgeous 2016 King Ranch green gem. We decided to buy and the process could not have been smoother and more rewarding. Every staff member was impressively professional, knowledgeable and friendly (and the coffee machine is outstanding). We got a great deal, better than any on-line service or dealer. Great trade-in value for my old friend. We were out the door, driving the new unbelievable KR home same day. I didn't think a truck could have the luxury feel, comfort and extensive technology that we have in this vehicle--couldn't be happier--absolutely love it--now fighting with the wife for the keys. This is our second new purchase from Town and Country--great service team as well. We won't go anywhere else. Thanks again to Kent and the rest of the T&C staff.

Exhausted

Feb 11, 2016

Today is 2/11/16. On 12/18/15, I purchased a fully loaded 2015 F-150 King Ranch from T & C Ford that had multiple significant cosmetic flaws. Several were found the day of purchase once the vehicle was delivered, unfortunately, that was after the 3 HOUR paperwork session was completed. I was assured each issue would be addressed, and that I should not be concerned. Of course, I was told the paperwork would only take 45-60 minutes!! The other cosmetic flaws were discovered on 12/19/15 and 12/20/15. These were brought to the attention of T & C Ford early on 12/21/15. At that time, I communicated my belief that the many issues could indeed be repaired or replaced, but that was not something I wanted to participate in. As a result, I proposed we void the 12/18/15 sale and target the purchase of a 2015 F-150 Platinum I was interested in. The dealership ignored my request. But then again, the dealership created the flaws, not Ford Motor Company!!After multiple phone calls and emails, a meeting was finally set to review the growing list of issues associated with my truck. A date of 1/4/16 was set to complete the repairs, and I subsequently left the truck with them on that date for a period of 5 days. While many of the original issues were pursued, not all were completed, and additional issues arose. Chief among the latter set of issues is the fact that their detail shop damaged $5K worth of wheels and tires. The damaged wheels and tires were replaced on 1/8/16 with another set from a truck in their lot inventory. However, it was soon discovered that the replacement wheels were also scratched by the same internal detail shop that damaged the original set. This particular damage was noted by multiple Ford representatives on 2/4/16 when a comprehensive review of my truck was completed by a Ford Field Service Engineer named Alan. Alan asked that I give him 2 business days to formulate a plan of action for the outstanding items reviewed. Chief among those items are the severely etched glass, the scratched wheels, the etched paint, and the mismatched door panel. Also, be advised, the damaged wheels and tires were placed on a 2016 King Ranch with the hopes that the next guy wouldn't notice!! Today, we are now one week removed from that 2/4/16 meeting, and no plan of action has been communicated by Ford or by local T & C personnel. Even a moderate resolution here is being made impossible by T & C Ford. Keep in mind that I have contacted my sales person (Carl Ralston), his sales manager (Keith Starnes), the dealership General Manager (Charles Pierce), the dealership Operations Manager (John Lomenzo), the dealership Service Advisor (Jacob Groeneveld), the dealership Service Manager (Steve Ganc), Ford Motor Company Rep (Sonia Ortiz), Ford U.S. Sales Director (Dave Mondragon), and Ford Field Service Engineer (Alan ??). My attempts have been via email, telephone, and actual visits to the dealership. This has been going on now for almost 2 months. So, when you consider +/- $3,000.00 of severely etched glass that needs replacement, +/- $4,000.00 worth of wheels that have been scratched, at least $400 of paint detailing to remove etching, no less than $800.00 of interior parts that need to be replaced, and other various items in need of attention, I would say the time has come to revisit my original request of 12/21/15 and put me in a new truck sooner than later. Please note that my truck has only 1,810 miles currently showing. This entire process has placed significant strain on my personal time, my professional schedule, and my wallet. I simply want to move forward in a vehicle that reflects $62,000.00 of my hard earned money. The current vehicle in my possession does not. As a result, I now have case files with The NCDOJ and The BBB Auto Line. It appears mediation will soon follow, which I view as an unfortunate path to pursue, but one that has been made necessary by T & C Ford.BUYER BEWARE!!!

William Edwards

Feb 8, 2016

Wonderful experience, very knowledgable staff , every car dealership should operate as great as this dealership

R. Waleed

Jan 26, 2016

I have purchased two brand new vehicles from Town and Country Ford. They have on both occasions met my expectations in providing me with a decent loan payment when other dealerships could only put me in a used vehicle with higher payments than my new Ford vehicle. Thank You Town and Country Ford.

D&Happy Truck Owner

Jan 25, 2016

Jordan Dupuis was our salesman and he was great. We knew what used truck we wanted to look at, and after the test drive, it was simply a matter of agreeing to the price. Town & Country worked with us on this and our trade in and we feel that the whole experience was fair and as quick as it could be. Drove home in the new truck that afternoon.

Erik Powell

Jan 17, 2016

I had a potential warranty issue and the GM and Fixed Operations Director went above and beyond to solve the issue and make my experience pleasant. Thanks!

Mike Tyson

Jan 7, 2016

I haven't been on a dealership to go through the buying process in 10 years. This recent experience with Town & Country Ford on Independence definitely changed my perception of the "standard dealership." From the first few minutes my wife and I were outside of our vehicle and looking at Explorers, we were greeted by Ron Mac. Over the next hour or so, Ron did a great job of walking us through their process. Not only did he ask the right questions but he listened to what was important to us to help us make the best decision. He did a phenomenal job of educating us on the Explorer options and the purchasing options. It was great working with him because we had a lot of questions and he was very knowledgeable!As we narrowed down our choices, Ron also introduced us to his Experience Manager, Kelly. Like Ron, Kelly did a great job of truly getting to understand what was important to my wife and I and make sure all of our questions were answered prior to making a decision. Together, they did a great job of thinking of alternate buying solutions and ways to get creative with a trade-in.Overall, the team at Town & Country Ford with Ron, Kelly and their support staff were phenomenal to work with. My wife and I never felt like we were being pushed into a decision. Ron spent a ton of one-on-one time with us as we tried to come a decision and was extremely professional throughout that whole process. I would highly recommend anyone looking for a car in the Charlotte area to visit Town & Country Ford on Independence and ask for Ron Mac. For me personally, I can definitely say it was by far the best car buying experience I've ever had!

Aerris Smith

Jan 3, 2016

Great service. Clean facility. Great customer service. I will continue to have my car serviced here.

Ivan Green

Dec 31, 2015

Purchased a new Mustang GT. From walking in, to walking out, it was an excellent experience and helped by very professional sales people. The car was cheaper than anywhere else I had looked and the sales staff were not pushy in any way.

David Martin

Dec 25, 2015

Very attentive and helpful in my service experience

Lewis Taylor

Dec 12, 2015

I've been looking for a new F150, and found one I liked at Town & Country. Called about vehicle and they held it for me to see. Test drove and started purchase process. My sales guy, Richard, was excellent and easy to work with. Their sales process is the easiest I've ever had buying a car. I highly recommend shopping at Town & Country Ford!!!

Rusty Pipes

Dec 9, 2015

Salesman Ron Mac made buying a new truck easy. No haggling back and forth over price and got all discounts/rebates that I qualified for to get the best possible deal. Thank you Ron!

Dan the Man

Dec 6, 2015

We bought a Ford Escape from Ron Bolin. Nice guy, very patient and helpful in finding the right car for us. Would buy from Ron again.

Tammy Porter

Dec 4, 2015

My experience with the service I had on Monday November 30, 2015 was a very excellent.

Traci Leonard

Dec 3, 2015

I was impressed with the managerCharles Wallace. He made the buying experience very pleasant.

Pudge

Dec 2, 2015

Bought new F-150, awesome experience! Richard is one of the best Sales Guides around.

Ted Biggers

Dec 1, 2015

Great experience. Very professional ,fast, and courteous. Easy to make an appointment. Will definitely return. Thank you!

John Pold

Nov 30, 2015

The front office staff was helpful and informative. The repairs were performed earlierthan expected. dealer kept me advised.

PRF31

Nov 28, 2015

I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to Bumper. Brought my car in and explained all the issues-all my issues were also verified by another dealership. I had to fight for a rental I was entitled to. John refused to honor my Ford Lincoln warranties and didn't even fix a safety recall with my door locks. John called me on my way out of town and told me he was canceling my rental and would not be paying. I had to literally turn around and come back to Charlotte to turn in the rental and pick up my car that they refused to fix even though they acknowledged all my car issues. John even called the police on my boyfriend saying he was trespassing because he was talking to him about him refusing service and my warranties. This is the most unprofessional dealer I have ever dealt with. I called Lincoln's Client Rationship Center and made a claim. They said that they would be in contact with this dealership because they absolutely cannot refuse to fix a safety recall that is on my car or honor my Ford warranty. This place is a joke! Stay away!

Sophia Tarlton

Nov 27, 2015

Thanks so much to Danielle, she is a great employee. And also the detail department.

Shane Orders

Nov 25, 2015

Great people. Salesman was prompt and a pleasure to work with.

Larry Ray

Nov 23, 2015

It was great. The salesman was very helpful and knowledgeable.

Marcus Nance

Nov 17, 2015

I've been getting my 2013 Ford Explorer serviced here for the last year and I've had an excellent experience each time. Great facility, comfortable waiting area, and friendly people. Bill Worthington in particular has been my service rep and has been extremely helpful, friendly, and I feel as though i'm getting honest advice each time. Great experience.

Dave

Nov 15, 2015

They found the perfect Mustang GT for us in Atlanta, got it to Charlotte, and delivered it beautifully to us. The buying process was simple -- they used an iPad to go through paperwork. Much easier!! We love the car!!!

Van Nostrand

Nov 15, 2015

Best coffee machine in a car dealership/service center EVER!!!!

Paul Cromwell

Nov 8, 2015

The best experience I ever had at a Dealership. Everyone was wonderful !!!!!The salesperson is the only person you deal with. He walks you through everything.Even your trade in, he's there with you, there's nothing hidden from you. My Jeep is the best I've ever owned I love it. Thank uou Town & Country Ford, and Thank you Jay Alderini (Salesman) . Sincerely Paul Comwell

Mary

Nov 3, 2015

great customer service and really liked the text message updates

Josh Furr

Nov 1, 2015

Went to buy a 01 Accord to use as a commuter car. Car was ready for me to drive when I arrived. I was greeted by Nick B. when i arrived and he was very professional and answered any questions that I had. The buying process was quick and I was in and out in less than an hour. I would highly recommend Nick, he was helpful, and very professional.

Tim Giff

Oct 31, 2015

great No hassle experience . Dealt with one person throughout the whole purchase. No pressure what so ever.

Lisa T

Oct 30, 2015

Great experience! All questions were answered in a very friendly and professional way. Chris was wonderful to work with and made buying a car at Town And Country Ford a very pleasant experience.

Tim

Oct 26, 2015

After visiting 5 other dealerships visiting Town and Country Ford was a refreshing experience. They gave me the best price on the truck I was looking for and the best trade in value. These people are totally up front and easy to deal with.

John C

Oct 25, 2015

Great Dealership with friendly staff top to bottom. They treat you right. They answer all your question that you may have, they will call you back, and also e-mail with any information that you may need or wanted to know about the the car,truck,suv you are interested in. Will even give you there cell phone number if you need to get back in touch with them.You can go to any Ford Dealership but Town and Country Ford will beat there deal by hundreds of dollars. No question asked or telling you they have to take it to there manager or turn you over to someone else who will try and make you buy a deal when your not ready. So if your in the market or looking for a new or used car,truck,suv Put Town and Country on the top of your list you will be very happy that you did.

Boyd Coggins

Oct 23, 2015

All around good Experience, the staff and showroom were perfect. Thanks Ron!

Joyce l Reid

Oct 16, 2015

we had a very pleasant experience and every one was very nice and helpful explaining the process from beginning to end of everything that was going on with the purchase itself.

Melanie Papageorge

Oct 16, 2015

I was in need of a new vehicle, and that being said, I decided to look at the Ford line, with hopes of having low maintenance costs, able to use 'regular' fuel, and to be trouble free. I, therefore, decided to purchase a NEW car vs. a USED car. The whole process of getting my new 2016 Ford Escape was very pleasant from beginning to end. The sales rep was great, along with all others I came into contact with regarding my purchase.

Sandra Duell

Oct 16, 2015

The body shop was very knowlegable and professional. I really appreciated the text messages on each process of my car. The out come was amazing. I wouldn't take my car any where else. Love the girls in the office. They seem to know what is going on at all times.

William Bothe

Oct 16, 2015

Everything went well as usual which make the visit worthwile.

Cynthia Thomson

Oct 15, 2015

Crystal and Sherri in the body shop were very helpful. I was glad to deal with women because I haven't always felt respected when it comes to car dealers, but not at this dealership. Crystal, in particular, may be the most pleasant customer service person I have ever met!

Anne W

Oct 14, 2015

My Ford Focus stalled in an intersection near the dealership while I was in the middle of moving across the country to start a new job. The staff was friendly and extremely helpful in getting my car fixed in the quickest amount of time possible so I wouldn't miss any more days of my new job. Mark specifically went above and beyond, helping me arrange a rental car and making sure he was available anytime with any questions I had. Overall great customer service!!

Kurt Kinast

Oct 13, 2015

Fast service for a great price. I arrived on Saturday with no appointment and they immedieatly checked my car in and began servicing my vehicle. I only waited an hour and everything was cVery good experience!

Wilson Tillman

Oct 13, 2015

I had the most rewarding, very appreciative experience. The customer service was remarkable , handled with care and dignity .The salesman Hugh Johnson went beyond his salesman duties to accommodate me in my buying process. I would recommend this dealership to friends , family & coworkers.

Kimberly Ralston

Oct 12, 2015

This was the best experience I have ever had when buying a new vehicle. The Salesman was so kind and knowledgeable, and found the perfect car for me.:)

L p

Oct 5, 2015

Professional as any dealership would be. Revamp this survey and stop forcing more to write with a mandatory 50 character

Lisa Dahlgren

Oct 5, 2015

Friendly staff. Fast service and fair. They explained all procedures, what service was completed and what to do next steps. I had been taking the car to Firestone for service.. Will now go to T&C as they can complete in a timely manner and are great to deal with. Thanks

Justin

Oct 3, 2015

Great buying process, communicated every step of the way

Mia Altman

Sep 23, 2015

WE HAD A VERY GOOD PURCHASING EXPERIENCE AT TOWN AND COUNTRY FORD AND ARE VERY PLEASED WITH OUR PURCHASE

Kimberly Carver

Sep 4, 2015

Service manager had just started. He was great! Always have quick service.

Loretta Pagan

Sep 4, 2015

I am not a computer person and was intimidated when I walked in. I told the salesmen I did not want the computer experience and he took me on the lot where I found the perfect vehicle.

Satisfied Customer

Sep 4, 2015

It was necessary to replace the brakes on my7 2003 Taurus. This service was completed in a most timely and efficient manner. Bill Worthington, the service manager with whom I dealt, was extremely knowledgeable and cared about my concerns. I would unequivocally recommend the service department of Town & Country Ford.

Michael Lopez-bonaglia

Aug 31, 2015

The dealership experience was something I had never experienced prior to walking into a sonic automotive dealer. The staff was friendly and very transparent. I really appreciated the effort that the staff has made to separate themselves from the rest of the crowd. Very knowledgeable and resourceful. I never once thought I was speaking to a sales manager or salesman. Excellent experience!

Willette Bowser

Aug 30, 2015

I have never had a problem when I use this dealership. This is where I take all of my household's vehicles when they need to be serviced.

Joe Zvanut

Aug 28, 2015

The service Department, especially Bill, are always prepared. Never any surprises and I like that.

Mark Matthews

Aug 25, 2015

Bought a new F150. Love it. This dealership has figured out how to sell cars. Post price on Internet w/all rebates and what they are taking off as well. Took the hassle/headache of the back and forth game. Actually listen when I told them what I was willing to do. We all met in the middle at the end of it all. I trade every 2 years,so if you know the game that is played ,you will appreciate these guys and how they don't.

Andrew Henry-kennon

Aug 21, 2015

Quick and efficient. Great service as always! Glad I didn't have to wait too long

Novant Critical Care Transport

Aug 21, 2015

Staff were very thorough with repairs. Service writer kept me updated during the whole repair process. Very satisfied with service.

Angelo Medrano

Aug 20, 2015

We bought a 2011 GMC Terrain from yall last Friday. WE were very pleased with everything. My fiance and I have been looking for a new car for some time now, we actually found one but the dealer sold it out from under us, so that is the reason e came to yall. which they say everything happens for a reason, which in this case i find completely true, the GMC we purchased from yall is so much better then the first one we were looking at. thanks again for everything

Christopher Dimusto

Aug 20, 2015

helped me find the perfect car with the most affordable price... even though I was picky, they stuck with me for hours letting me make my decision. a super clean building comfortable with all the amenities to keep me relaxed. love the coffee machine and how big the building is with a restaurant in it! I will for sure go back for my next car... I have actually already recommended this place to my family and my friends.

Eugene Campbell

Aug 19, 2015

The Ford Escape that we purchased at Town & Country Ford was gone over with great detail during our test driving and on the lot. Our sales rep was very knowledgeable when asking any questions and was able to answer or get someone to go over any details that we needed. We were very satisfied and would also recommend anyone to buy a car from Town & Country. The paper work done in a very streamline and professional manner bravo. Thank you!!!

Joel Sutton

Aug 19, 2015

After searching the internet for a F150, I decided to buy one from Town and Country because they had one of the best deals on line (Some dealers had higher rebates but they also only had vehicles on the lot that were in the upper 50% of the price range.. I really liked where I could make an appointment to work out a deal on the vehicle the dealership had online and they would hold the vehicle for me for up to 24 hours since I was driving several hours from the dealership. This was also a major reason I chose this dealership. (I had read other buyers comments, where other dealers would advertise a vehicle online and by the time the drove several hours to a dealership, the vehicle would be sold. After some clarification on the selling price over the phone, I drove to the dealership the next day. Once there, I was told what I had been told over the phone about the price wasn't correct concerning 0% financing (learned what is finalized on the phone, have sent to you in writing before visiting the dealership). Needless to say, the folks at the dealership worked with me to get a deal that was beneficial to me and they still made money. The folks there seemed to be trying hard to change things that gave them bad reviews in the past. Overall it was the right decision to visit and purchase a vehicle from them. Will look at them again when my wife is ready to buy a new car.

Johnnie Lynch

Aug 19, 2015

very nice staff. quick process. Like the sonic way

Bryan High

Aug 18, 2015

Service on the vehicle was great. Despite scheduling an appointment, I had to wait around for someone to help me check my vehicle in when I arrived. Pick up was a piece of cake, however.

Gidget Bell

Aug 18, 2015

I mean the service department was courteous and professional as usual. They are very accommodating especially when you are a walkin. The reset button wasn't set properly so I had to return later that day, it was a repeat performance courteous, kind and professional even at the end of the day.

William Pardue

Aug 18, 2015

I was not personally present but my sons were satisfied with the service given.

Allison

Aug 17, 2015

I feel safe having my vehicle serviced at the dealership. The service advisor is always friendly and the price is always fair. I also love seeing my vehicle "report card" and knowing how things are changing over time.

Cheryl Weyers

Aug 17, 2015

Cody was wonderful. Very helpful and knowledgable about all the vehicles, not the least bit pushy or overbearing. It was a pleasure to work with him.

Greg V.

Aug 15, 2015

This Dealership has been great to me over the past 8 years. I recently purchased my 3rd New vehicle from their lot. Everyone is friendly, knowledgeable, and has the customers best interest in mind. My salesman, Trey Smith, we excellent. I have already referred two potential customers to his attention. I have also dealt with C-Wall on my last two purchases and he too, is great. I will definitely purchase here again.

Angelique

Aug 8, 2015

To the Town and Country Ford Service Team that closed on Saturday, August 8th, I am the type of person that likes to praise great customer service when I see it and this team at Town and Country Ford exemplified unbelievable customer service when I came to pick up my car a few minutes after close. The woman that helped me check out and pay wore a smile although she was halfway to her car when I pulled up. The man that went to get my car also smiled and joked with me. I felt extremely horrible for being late however the team not only graciously greeted me but they got me in and out quickly. Kudos. As always, A very satisfied customer!

Ferland123

Jun 30, 2015

I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I looked at the customer service manager and told him I bought my last ford!! I want to thank them for forcing me to buy Toyota. I have bought two tundra, Seanna van, camry. LOVE THEM won't turn back.

Mustang Doug

Jun 24, 2015

We always have a good experience with Bill Worthington! service/repairs are done in a timely manner and customer service is excellent.

Bill Worthington

May 31, 2015

Bill Worthington was an exceptional service representative. He truly understood our concerns about recalls and was proactive in finding actual solutions to our issues. Our vehicle was purchased through a dealership inFort Mill although it came from Town and Country Ford originally. The service at Fort Mill has been questionable so we have been forced to drive 27 miles to Town and Country to get good service. ( Fort Mill Ford is right down the street from us). Town and Country service has been extremely good every time we have been there. We recommend them highly!

Charles T

May 30, 2015

I started using Town and Country Ford back in 1996. I bought a Ford Explorer from them and had them service it on a regular basis. Two years ago I sold the Explorer and got a 2013 Ford Escape. I have continued to use them for service and repairs if needed. I am very happy with the service department and the employees who have helped me over the years. I feel more confident knowing Ford trained personnel are servicing and repairing my vehicle.

AlanKR

May 23, 2015

I was looking for a new family vehicle a few weeks ago. I had done my research prior to arriving at the dealership, so I knew EXACTLY what I wanted (2015 Explorer Sport, Tuxedo Black). The whole family (myself, my wife, 2 kids) went to purchase said Explorer. From the time we set foot on the ground, it was a great experience! Elijah Jackson introduced himself as a Ford Salesman, and proceeded to make the entire process a breeze. Immediately, Elijah took the little people to an entertainment area that had a television and books to keep them happy. Next, he listened as I told him the model we wanted, and the features we wanted. He had one in inventory, but it had one feature we DIDN'T want. NO PROBLEM! Mr. Jackson did some searching, made a few calls, and found the exact Explorer we wanted. In less than 24 hours, the car was on site, prepped, and spotless. The actual purchase, from the credit check, to signing the last document took less than 90 minutes! And with Town&Country's TRUE PRICING, there was no squabbling for hours over a final price. If you need a new Ford, or quality used vehicle, give Town and Country Ford Charlotte a visit. YOU WILL NOT BE DISAPPOINTED!!!

Ron W

Apr 17, 2015

Had a good experience purchasing a used vehicle from Town and Country. Elizah Jackson was straight forward with all information and was very accommodating to all my requests. They allowed me to keep the car for an extended period before I purchased it and completed some repairs at no cost to insure the vehicle will be trouble free.

FBMc

Apr 11, 2015

After my 2007 Camry was totaled I was looking for a replacement as near to my car as possible. Found what looked like a very close match with a satisfactory CarFax report and for a what seemed like very reasonable price on-line and contacted Town and Country Ford for more information. Talked to three different people over the course of four days and all three were friendly and helpful. Arranged for a test drive (I live 130 miles away) and the car was cleaned, gassed and sitting out front ready for my wife and I when we arrived as they said it would be. Our salesman was Mr. Hugh Johnson. The test drive was satisfactory and we bought the car that day. Mr. Johnson and the rest of the staff couldn't have been nicer during the whole process and everything went smoothly. Then, after driving only a few hundred feet off the lot I found that the CD player didn't work (who checks THAT on a test drive?). Immediately returned to the lot and looked up Mr. Johnson. Not sure what I expected....but he couldn't have been more helpful. He found the Service Manager, Mr. Hutto, and both offered, without my having to ask, to replace the CD/radio unit at their cost. So far, so good (and a very pleasant surprise compared to what I was ready to hear). Took the car back two weeks later when they said the replacement was available and things got even better. When the re-install was done I expected to find a used Toyota CD/radio unit that had been pulled from another salvaged Camry at some point...but was quite happily surprised to find a brand name, touch-screen unit installed that by all appearances is a significant upgrade from the stock unit. Wow! OK, so a CD player isn't a make or break deal when looking for a car compared to the car overall....but the way they handled it was above and beyond, in my opinion, especially considering it was a used car, and not a Ford at that and tells me a bit about how they probably treat more serious situations. Thanks to Katelin, Eilene and Jim (the phone folks), Mr. Hugh Johnson and Mr. Barron Hutto.

Amy & Chris

Mar 27, 2015

We lucked upon Experience Guide Carl Ralston! Super helpful, up front, honest and patient! I am a customer service stickler, very picky, and used to luxury car dealerships. Carl was awesome even with my husband changing his mind about the truck he wanted several times!

Non car buyer

Nov 24, 2014

Contacted Town & Country dealership through Cars.com to arrange seeing a particular car. They didn't bother to acknowledge me or attempt to sell me. Here, I thought car sales personnel were pushy. This dealership has so much business they can afford to just disregard potential customers.

Greg H

Sep 22, 2014

In a time where extraordinary service is at a premium, the Town and Country staff is the best. In particular Freddie Skipper. Freddie provided me with the most incredible experience I could ever have in buying a car. I wasn't even in the market at the time, but after reviewing where I was with my existing payments, we were able to save me money and get me into a new vehicle months before I ever thought I could. Thank you very much Freddie and the team at TNC Ford....you are great!

Zarabet

Sep 20, 2014

From the moment I walked into T&C to the moment I walked out.....the staff made me feel welcomed! Everyone there was nice and very friendly but I would like to recommend Freddy Skipper who was able to answer all my questions and made me feel buying my car was the best choice I had made!!! I would highly recommend going to Town and Country Ford!!!

Kelly McCalla

Sep 8, 2014

I bought my 2014 Mustang from Freddy Skipper at Town and Country Ford. He was so nice and helpful. I have already recommended him to my neighbor.

JamesM

Sep 2, 2014

We keep coming back to TandC because of our salesman Freddy Skipper. We trust Freddy to get us the best deal possible. Very professional and friendly. We will always go to Freddy when looking for a new or used vehicle.

Heather

Sep 1, 2014

I had previously reached out to Town and Country about a car I saw online. I made an appointment to come to the dealership to check out the car I saw. When I got there, I was greeted by Freddy who already had the car I saw online parked right by the building. One test drive and the usual paperwork and I left same day with my brand new car. Everyone made the buying experience at Town and Country enjoyable. Everything went a smoothly as possible. Def will be sending all my friends and family there as well. No surprises no games no gimmicks.

Greg Smith

Aug 15, 2014

I started new position in March which include a company car. The organization buys the cars and the other company cars came from other dealers. I phoned and visited over 10 local dealerships and it was if no one listened to my budget, or desires. I called Town and Country Ford where I had bought my personal vehicle, a 2002 Ford Sport Trac (which I still have and love with over 175,212,000 miles on it) off the show room floor and right away I knew I should had started here. I was lucky enough to get Holly Kimmel on the phone and WOW, she is awesome. She listened, and found me exactly what I was looking for at the budget I was allowed to work with from my company. It was so easy and I am a proud owner of a 2014 Ford Taurus with all the bells and whistles and the color, Dark Side is pimpy if I do say so myself. Also Skipper one of the Sales Mangers brought the paperwork to my boss here at the office. Who does that??? I can's say enough about the sales, the services, the attitude of each person there, they made me me feel very important. I highly suggest you call Holly if you want the best service in town! Greg Smithj

Sifford13

Jul 15, 2014

I saw the car on cars.com, and emailed. I was able to get the information on the dealership, and they kindly contacted me to set up a time for me to come drive the car at my convenience. The contact person had the salesman have the car ready for me, the salesman had the finance man ready to meet my terms when I got done driving the car, and even though I had some things to deal with afterwards, they held my hand and provided excellent care and concern for me! They helped me from start to finish. I admit, I was expecting some things to go wrong, but they took charge and their finance man even went above and beyond a few days later to make sure all went perfect! Thank you all!

Mehl Renner

Jul 2, 2014

A quick and courteous response to my inquiry about a Jeep Wrangler for sale. Unfortunately, this vehicle had already been sold. I did not visit the dealer as sourcing was accomplished on line.

deea55

Jun 16, 2014

Some of the most wonderful people I've ever dealt with buying a car! This would be the only place I'll ever go! I recommend town and Country on the highest list!

Samantha

Jun 15, 2014

Town and country was one of my many stops on feb. 16th for me to look at a used vehicle. They had a 2009 chevy traverse that we were really intrested in but due to paperwork errors was not able to get it. We got called in a day or so later after application was filled out saying they had another vehicle for us that would work. We packed up to take a look and it was a 2010 dodge journey. This vehicle was not on our lists of intrests but knowing how car salesmen are we ended up purchasing it. A week after purchasing it the car started malfunctioning not wanting to turn on here and there leaving my family stranded in hot, cold, and rainy weather. Have brought it in on several occasions and even towed in once due to this problem. My warranty is out and now am liable for it to be looked at or fixed any further and not one time has anything been fixed to stop this problem. Asked for a refund of my down payment but couldn't get full refund and asked to get traded out of and this either cant be done. I would not recommend this dealership to anyone. I have been a good customer making my payments on time. Here it is 4 months since I purchased the vehicle and the problem is getting much worse. Do not go to this dealership, the people are rude especially the finance section. A gentleman named scott in particular. He gets frustrated very easily and doesn't do his job 100%. He doesn't call the appropriate people needed to help out and has given attitude since day one that we walked in.

FordFan44

Jun 9, 2014

I get my F-150 serviced there regularly! Go see Danielle! She is great.

Gotta have a ford

Jun 9, 2014

I have purchased 2 cars from Tremaine smith and all both times he showed what the true definition of a car salesman should be thanks Town and country ford you all need more like him

CSelent

Jun 7, 2014

Bought a 2010 F-150 from Town and Country. It was a great experience. Couldn't be happier with our Ford

KechiaD

Jun 7, 2014

We came into Town & Country Ford today to trade our truck for a new F-150. From me the minute we walked in the door and was introduced to Chavar Wood we had nothing but an enjoyable buying process. Chavar was an awesome salesperson and made sure that we were well attended to. He made our sales experiences one of the best we've ever had. I would recommend anyone to see Chavar for their next car needs.

Panthers Fan

Jun 6, 2014

Was a pleasure buying a car. Great prices, no pressure, and very friendly sales staff!!! Came in because I did my research online and their prices were very good and liked that they did "True Price" so I didn't have to haggle price for hours, they gave me a price that was much better than other dealers were quoting and that was right up front. They facility was really nice, and they even have a restaurant in the dealership which was very convenient and cool! I definitely recommend them. Go see Carl Ralston he was a pleasure to work with very personable, no pressure and was up front and honest with me. Overall a very refreshing experience especially when I usually dread shopping for a car.

Bdiddy20

Mar 19, 2014

I purchased a used ford edge and got the extended warranty and in less than a month of me purchasing this vehicle the computer module has gone out. I took it to the dealership cause i had the warrant and they tell me it wasnt covered. So im like well i had the vehicle for less than a month i feel this should be a cortesy fix. The repair is more than my car payment which i have not paid yet cause its due next month im like wow so my first payment is going to be for a major repair already. Wow

BSmithJr

Jul 22, 2013

The people at this dealership are nice enough when you can actually talk to someone. Customer service from these people is sorely lacking. If you call and leave a voice mail you expect a response at least within a couple of hours. I've called and left messages and no one would call me back all day...and I would have to call again the next day. If you guys don't know the answer, at least call me back and let me know you're looking into it. I purchased a used vehicle from this dealership and the radio was not working. They were going to get it fixed but when I called the next week I never received a call back. I kept calling and finally they said, "Oh we got the vehicle back yesterday". Where was the call to me? Now it has been over a month since I've purchased the vehicle and the 30-day temporary tag has expired over a week ago. I was promised the permanent tag last week but never received the tag nor a phone call explaining where it is. I called back today and of course I had to leave a voice mail because no one there actually answers the phone, and hours later still no reply. I called again and again had to leave a voice mail. Finally I get a reply saying someone else is working on my case and they are not in the office today. I think that is ridiculous but I would have been more understanding if you had called me back earlier today. It seems unbelievable to me that a business that deals in cars all the time would have any kind of problems getting a out-of-state title and getting a customer their tag in under 30 days. Either no one was looking into it or it was incompetence but either way it does not give a person a good feeling about being a customer of this dealership. And something to try, if a customer calls and leaves a message how about giving that customer a call back within the hour...that goes a long way into showing you care.

Melissa003

Jul 3, 2013

Made several phone calls to dealership for new Explorer. Originally worked with very nice new salesman (Mike); however, next day, he was no longer with dealership. After that, I received poor customer service, no return phone calls. Renee and Adam refused to contact other dealership where vehicle I was interested in was traded with. Town and Country lived up to their poor reputation; will never purchase vehicle from them, will not recommend this dealership and will tell others of my bad experience with them. FYI I contacted the other dealership that the original Explorer I was looking at was trasferred to. I have since traveled the 166 miles to that dealership to purchase my new 2014 Explorer.

Michael

Apr 1, 2013

Town and country ford has been my best dealership experience ever. I just bought my 5th mustang and could not be happier with the price and service I was provided. My salesman ken bronikowski was up front and honest the whole way through. He as not pushy and annoying like most car salesman. The true price system the dealership has is a great way to buy a new vehicle. Like everyone else I hate going to a dealership and sitting there for hours arguing with a salesman over price. The true price eliminates that. I look forward to buying my next vehicle from town and country ford. Thank you for being an outstanding dealership.

Bhuh77

Oct 11, 2012

Bill was great. I loved working with him. He's knowledgeable and does his best to get the best deal possible for customer. It was the 3rd car I bought from him!

Mustang Convertible Lover

May 26, 2012

I was very pleased with the help I received from Town and Country Ford. The Sales Department listened to me and helped me locate the type, color and year Ford I was hunting and had it shipped to their dealership! I was so happy to see my Mustang Convertible in grabber blue! It was in excellent shape! I would recommend them to anyone!

LANYON

Oct 29, 2011

The overall buy/sell experience was flat. The dealership would not make an offer to negotiate on their car price and, instead, focused on compromising on a lower price for my trade-in.... an indication that there's no intent to really do business.