Tower Honda of Longview reviews

Amy Gillespie

Oct 2, 2016

I had a terrible experience. It was my first time ever buying a vehicle. I bought a used Honda Civic XL-E fully loaded with 4,000 miles on it. Carlos and Brian V helped me buy it. I get home and realize that there is a huge spot on the fender where it looked like something chewed it. (They have a dog living at tower honda that they feed and water. Make sure you check your vehicle because I am almost positive that dog chewed the side of this car.) I call Brian and I bring my car back to the dealership the next day (Saturday). They sent it off to fix the fender. I get my car back on that Friday. I was headed out of town this weekend. I get to Dallas and notice that my door is hanging and chipping paint off my door. When they fixed the fender from the dog marks, they misaligned the fender and it was now rubbing the crease of my door causing paint to chip. I go back to Honda when I get back into town on Tuesday. I walked in requesting Brian or Carlos since they were already aware of the situation. Well, a guy named Lenny walks up to me. Completely rude and doesn't believe me that the fender is the reason my paint is chipping. After asking to speak to Carlos or Brian, I got nowhere. He said they were "both out of the office" which I ended up seeing Carlos 5 minutes later when he walked up wondering what the problem was. FINALLY, Lenny sends me to the service area and they say they can realign my fender and fix the paint that is chipping. I was so thankful. I left my car there on a Tuesday. I get a call on Wednesday saying it is ready to be picked up. I go during my lunch hour and all the service department did was realign my fender so it wasn't rubbing my door. They didn't attempt to cover the paint up or anything. I told them I needed the paint fixed. They kept my car for another few hours then called me back again on Wednesday and told me it was ready. I go after work to pick it up and it literally looks like someone wrote silver sharpie on the spot that the paint chipped off. They didn't grind down the spot where the paint was missing. They just covered the spot up with silver paint. My car is BLUE. I was so upset. The service tech told me there was nothing else they could do. The next day I noticed a DENT in my car from where they realigned the fender. SO NOT ONLY DOES MY BRAND NEW CAR HAVE SILVER SHARPIE ON IT, IT ALSO HAS A LOVELY DENT. Tried to contact Honda and they refuse to help me. I am getting the word out to everyone to NOT GO THERE. TERRIBLE SERVICE

MKlll MA_70

Sep 26, 2016

Ok I had a great car buying experience, Purchased a certified used 2010 Honda CR-V LX 4WD clean one owner vehicle. The sales team and finance manager were awesome. The service department a different story, aside from the friendly service lady, I had a bad experience with the techs and service manager. I brought my car in the first time for an airbag light, they fixed it. The second time was for my powersteering making noise and air bubbles in the reservoir, they said air was getting in through the rack somewhere so I left it. They wrote it up and i left it over the weekend, called monday to check on it and they said it needs a new rack&pinion and some time to be approved for warranty to cover it, I said ok I need a loaner vehicle, we dont have one available at the moment, great. Have to call out of work again cause i have no wheels. Call tuesday morning and got a loaner, sweet. They gave me a beautiful 2016 accord sport had only 13 thousand miles on it, it was nice, the whole 2 weeks i had it i washed and detailed it, vaccuum, spay wax, shamooed the seats, wiped the dash, pressure washed the engine, armor all the tires, heck i even ran shell 93 premium in the dam thing and put it in my garage, its not even my car. So 2 weeks later i get a call saying my cars done and i roll up to the dealer talk to the service advisor she bring my car around and i give a look around and its just dirty, they didnt even wash it for me, whatever, i drive it home and notice the steering feels loose it feels funny, park it pop the hood, and i was pissed off, someone took my car offroading there was mud and sand everywhere in the engine under the car in the wheel wells, and they didnt even use a genuine honda rack&pinion for the replacement it was a remanufacture from autozone or something and it pops when you turn fast, the tech also opened my door while on the lift in the service bay and put a big xxx dent in my door on both sides, he dropped a tool on the front bumper and took a chunk of paint off scratched up my injector harness stay plastic thing resting his tools all over my engine and switched out my oil dip stick cause it has oil burn marks on it and the original did not. Theres also a rock chip in the window from who ever test drove it tailing behind a big rig. I called them up and took it back and said hey none of this was like this before, i even showed him pictures i took the first day i brought it home, i told him im very meticulous this is my 20th vehicle iv owned Roush mustangs, mazdaspeed 3s, turbo supras, rx7s, subbies, sr20 240s, z28 camaros, z06 corvettes, silverados, wranglers, straight axle toyotas, hondas, 4x4 nissan hardboddies, 720s, fords, chevys, yamaha r1s, you name it i had it or i drove it. And i am very very anal with cars, and been in a lot of trouble with them, now iv grown up a bit and thats why i bought a low key non flashy honda crv and not a 6 inch lifted truck cause i wish i was 6 inches. All i want is ma xxxx fixed yall hear. The way it was before i brought it to your honda tech "professionals" that probably dont care about peoples xxxx cause they dont take pride in there work. And he said well write it up and take a look at the play and popping noise in the rack, and wash it, thats it, so thats my rant on the whole deal. I wasnt too happy, if i would of known i would have bought a genuine honda rack&pinion and did the work myself, covered under warranty or not.

Yankee4eva

Sep 18, 2016

This experience by far was the best experience I've ever had. Brian Vermillion is honest and fair and not pushy at all. He was extremely responsive and helpful every time I contacted him. The dealership staff is professional and very down to earth. I plan to buy every vehicle from here on out from this amazing dealership. It's nice to go to a car dealership and have peace of mind in knowing that you are dealing with honest people.

Adrienne1016

Sep 13, 2016

I was in the market for a new car because my previous one began to cost more than it's value. I dreaded this day but it was upon me. I knew which make of cars I was interested in, Honda being the main one. So I decided to visit Tower Honda after shopping online I found a sweet 2016, with 6k miles for 26k. I was open to newer used, that seemed to be right in my price range. Watched it for a whole week. Finally went to look at it and test drive it on a Friday and I fell in love!! I knew then a Honda was for me!! So we began to talk numbers... I wanted to see what they would say, what they could offer for my car..This is where things went all the way bad. The price of the car on the internet was 26k, on the vehicle itself, 26k...I even told them I wanted to look at the car they were selling for 26k, the 2016 with 6k miles...So when they brought over the paper work, theylisted the MRSP for 31k....PROBLEM! That pretty much did it for me. I already wasn't too happy that I had to get a new car. I loved my previous one, sooooooooo that didn't help. They said it was listed wrong as their corporate office changed the price and didn't notify them. I decided to try ANOTHER Honda dealership in East Texas and walked away with a 2017, listed at 28k, same model....A used car for 31 or a brand new one for 28, same model, ZERO miles........I'll take the new 2017, please, so I did!

Btat

Jun 17, 2016

Was sent a letter via mail claiming deals on vehicles that sounded interesting. Got to the dealership and had to wait 30 min. before even being helped. Salesman acted like he had no interest in making a sale. Ask to talk to sales manager, who refused to even come close to the offer that they mailed to me and was very rude. Will not be doing business at Longview tower Honda ever again.

Ryan Heimer

May 23, 2016

Very friendly service! Great place to do business!

Vera Shed

May 20, 2016

The staff was very friendly and helpful! I would recommend this dealership!

Steve mccabe

May 20, 2016

The service was excellent. The service crew was very helpful. Sam is a personal friend and very good worker. I think that more needs to help parents with their passing of time. Add movies to entertain them in the kids room.

Sean

May 20, 2016

Every good friendly need more reminder for when opontemt made

Sarah

May 20, 2016

Friendly and inviting. Offered me water. Timely and efficient. I will return.