Tom's Ford reviews

Valerie69

Oct 14, 2016

I came into Toms ford over and miles and concerned. Mike D is so nice and addressed my situation with lots of knowledgeable experience, and got me into a 2017 fusion that I love. Rico was effortlessly swift with the paperwork and made sure I understood everything I was getting into. Super patient. Made me feel very comfortable like I've known him for years. I would highly reccomend Toms Ford. Valerie Garcia

Jh178

Oct 12, 2016

I love Tom's Ford. I have had great experiences with sales and service. No one is pushy. Everyone is friendly. This is the 3rd vehicle I have bought with Debbie Wagner. She is now like a friend. Knowledgeable, explains everything and delivers when promised. I'll be back!

Lionelllc

Oct 11, 2016

Matt L created a painless buying experience. There's no way any other dealer or salesman could make it easier to buy a car nor for less money. Very aggressive pricing. That's great for the consumer.

Dora

Oct 10, 2016

We've been dealing with Gerry Donahue ..he is a great sales person to deal with he makes us feel so comfortable and makes the transition very easy.. super Helpful.. covered all our questions.. about the vehicle.. always returns calls .. which is very important to us.. I would recommend more of my friends, neighbors to come and see him.. we will definitely come back to him in the near future.

Annie123

Oct 4, 2016

Debbie Wagner,Scott Nusbaum and the staff from the Receptionist to Service have always gone above and beyond to help me meet my needs. I have been a customer of Toms Ford for over 10yrs and they will always be my number 1 choice.

Ronald123

Oct 4, 2016

The dealership is great . Everyone there is helpful and accommodating. Seriously though Deb is a no nonsense sales person . I love working with her every time .

toma1926

Sep 27, 2016

First, I have to say that Gerry Donaghue is the BEST! We have leased 4 cars from Tom's in the last 6 years, all were with Gerry. Toms has a great selection and Ferry takes all the stress out of the entire process! I have sent at least 7 friends & family to Getty and Tom's Ford, most have left with a new car( or 2) and shared what a great experience it was.

Rich B

Sep 26, 2016

I recently took my 2015 Ford Edge for service to Toms even though I did not purchase this car there but had purchased other cars there. I was always happy to deal with Toms but I am 30 miles away from this dealership. I had to deal with my local dealer in Jersey City who just never took any pride in being a Ford dealer, especially in repair of Ford autos. I decided to travel to Toms, rent a vehicle to get home, and let them look into my problem. It was the best decision I ever made. I dealt with Vito in service and he was truly interested in fixing my vehicle. I will not go anywhere else to have my car serviced or purchase another vehicle from but Toms!

Ellen61

Sep 24, 2016

It was a very pleasant experience dealing with Gerry Donaugh. He went above and beyond to find the truck I was looking for. He was also very pleasant.

bettyp

Sep 23, 2016

I worked with Mike Bastedo and have nothing but positive feedback. He worked very had to find me exactly what I wanted in my budget. He made sure everything was taken care of from beginning to finish. He is a very pleasant, courteous, helpful salesman who takes his job very seriously. It was a pleasure doing business with him and Tom's Ford.

Cbarbou

Sep 19, 2016

The whole staff was extremely helpful both through email correspondence and at the dealership when I went. They made the buying experience simple and enjoyable. I dealt with Geanna through email and Michael during the buying process. Thanks guys.

Matawan Husky

Sep 19, 2016

I like the straight forward sales approach, no games. I always feel I can trust everyone I come in contact with. I have had many transactions over the past 15 years and I keep coming back

Summer15

Sep 15, 2016

I just picked up my 2017 Ford Escape. Thanks to Mike Bastedo & Keith in finance for all your help! You were both a pleasure to work with. I would definitely recommend all of my family and friends to do business with you and Toms Ford dealership.

tileit86

Sep 14, 2016

Mike was easy to work with. I will definitely recommend him and the dealership. It was the second car we picked up this week from Mike.

Luigi

Sep 13, 2016

If you looking to buy or lease a ford. Gerry Donaghue from Toms Ford is you man! Leased two trucks today. Gerry made it fun and painless.

HappyGypsies

Sep 10, 2016

Matt was very helpful and informative when we purchased our 2017 Ford Expedition. He was very patient and assisted us throughout the whole process. Scott was very knowledgeable when breaking down our contract for us. He had a great sense of humor too! Thanks Matt and Scott!

ray smarsh

Sep 10, 2016

Gerry D was great very helpful and was a pleasure to deal with! I would recommend that anyone looking for a new vehicle to look him up

Ninjashertie

Sep 8, 2016

We have just purchased our second car from this dealer, and we couldn't be happier. We are second generation Tom's Ford customers. So much so that we traveled 45 minutes from Burlington County to buy our next Ford from them. Everyone is super friendly, and we never feel like we are being pressured. We needed a car right away after our last one was totaled, and our salesman Mike Deblasi really went the extra mile to make it happen for us. We would recommend this dealership to everyone!

AberdeenGirl

Sep 5, 2016

Gerry was excellent. He answered all of my worriesome questions and made me feel very confident of my decision to do business with Tom's Ford.

Jsimone

Sep 2, 2016

Had a easy experience with the dealer. Very responsive. No pressure for the sale. Respectful of my time and willing to work with me throughl email and phone.

Rupert Gillette

Aug 30, 2016

Geanna was my sales person at Toms ford, she was very attentive to all my question and very helpful with the clarity I needed. I received a sweet deal from the dealership. I especially liked when I asked Geanna about an offer for the vehicle she was up front no fuss, got the offer proceeded on line went to the dealerChecked the vehicle out drove it signed off and was done in 47 minutes SWEETThanks Geanne love the Ford Edge Rupert Gillette

F150 lover

Aug 25, 2016

I am a repeat customers and the reason for that is (aside from loving Ford trucks) the point of sale negotiation is NOT a high pressure one. Customer service and sales are professional.

McEvoy, Jerry32)$

Aug 24, 2016

I was extremely happy with the lengths my dealer went through to assist me. The rest of the staff was friendly and courteous. I was made to feel just like one of the family by all.

GPK

Aug 17, 2016

Have been buying and leasing from Toms Ford for the past 20 years and now my kids also are customers because of the Great sales and service department here. Gerry Donahue is the man to see for all your Ford sales or leases and he is the main reason I return year after year and recommend him to other friends and family.

Budward

Aug 3, 2016

Was able to trade in my old car and drive away in a new one the same day. All of the employees were very friendly and easy to work with. Will definitely come back again if I'm still in the area.

leroy roberts

Jul 29, 2016

I travelled from Queens because they had the exact Fusion Sport I wanted. With a lil back and forth I was able to get a great deal on a great car! This Is my 1st Ford and I'd say this was a much better experience than dealing with other dealerships!

Miked50

Jul 28, 2016

Easy to work with. No pressure. Inventory to choose from was on the lot. Had time to go over options. Lease program was exactly what I wanted

CSadlo

Jul 27, 2016

This was my fourth transaction with Toms Ford. I have leased two F150's and purchased two Fiestas. Both the service and sales departments are excellent. Service is done well and on time and our salesman, Jim is knowledgable and efficient!

spike380

Jul 27, 2016

relaxed and very friendly always a pleasure.people are explain every thing to that it wants you to come back. for all your work on your car.

Murf the surf

Jul 15, 2016

They treat you like family and they are very professional.they also do everything in there power to take care of you. Not to mention if they don't have the vehicle You want they will get it

Happy Customer

Jun 30, 2016

Was there yesterday for service. Love that I didn't need an appointment. Just drove in and they took it from there. Easy, no pressure. Felt like I was the important one, not the normal..."we'll be right with you". And to boot, no selling. There was some slight wear on my tires, which I knew, but they didn't try to sell me anyting, just made me aware with a print-out of the wear which I can compare the next time I come in for service. Left the dealership with a good feeling, and not the "did I just get taken?" feeling. Top notch.

Missy G

Jun 13, 2016

Great experience from start to finish with my salesman, Marc Brennan to the manager, Charley Schaub and ending with Scott Nusbaum in finance. I traded up my 2014 Ford Escape for the 2016 Ford Edge and I received a fair price with no pressure.The test drive, price negotiations and paperwork were all done within a few hours and I drove off in my new vehicle that same day.I have always recommended Toms Ford to friends and family and will continue to do so without hesitation in the future.

Terry.bentonsr

May 28, 2016

I just purchased my second vehicle from Rod and everything was great as always. He's a coworker and a friend of my son and always takes care of our family!

Mr.Vangelis

Feb 27, 2016

If I were to open a dealership, I couldn't do it any better! The salespeople are relaxed and low key. No annoying sales tactics or pressure. You know why you are there, and so do they. They certainly know how to make you feel at ease, while you try to decide what is best for you. (Shout out to Debbie W!) All questions and concerns were addressed cheerfully and professionally. Every department that I dealt with, from sales, financing, service, were happy to accommodate me, regarding all the issues associated with my new car lease. I was very pleased and impressed. (Shout out to the Service Dept!) This is the second vehicle I've leased from them, and as long as Ford continues to produce the vehicle that I fancy, I will continue to lease it from TOM'S FORD!

Well deserve

Feb 26, 2016

By far one of the better service department around. Sincere, hardworking folks who endorse and follow the Ford logo. Enjoy having these folks service my vehicles.

Bennie

Feb 25, 2016

I brought my Suv in for an oil change. I didn't have a appointment. The service department took me right in. Oil change was done right away. Very professional staff.

Valorie

Jan 28, 2016

Tom's Ford is an excellent place to buy a new vehicle. The sales staff is extremely helpful. I recently went to get a new vehicle. The sales agent Rod Anderson, went over options, item by item, to help me choose what I would need. The vehicle was delivered on time. Prep was minimal and was ready to pick up without delay. The finance officer was quick and efficient. I have also received vehicle service at Tom's ford. Quick, efficient, complete. The service rep explains what was done and what is needed so it it easily understood. I would highly recommend Tom's Ford for either a vehicle purchase or service.

pbruno1221

Jan 20, 2016

Excellent service and active listening by their sales team. I have bought used, new, owned, and leased, all cars have performed well. The finance dual in the back have personalities which is more than I can say for any other dealership making the experience at Tom's pleasant and non stressful

ChasW

Jan 13, 2016

I drive past numerous Ford dealerships to have my car serviced at Tom's. They don't try to sell you what you don't need. Service manager Denis Flynn is super friendly and very helpful.

RSKY99

Jan 8, 2016

Marc goes out of his way to help you. He has made my experience with this dealership a great one. I definitely recommend working with him.

Bus Manager

Jan 6, 2016

I bought my first Ford at Tom's Ford in 1995 and have bought another 6 vehicles in the past 20 years. My sons also buy from Tom's Ford. I'm from Staten Island and it is worth the trip to Keyport for the great deals and excellent service. Larry Doremus the manager is a great guy and is always willing to help you in every possible way. Forget Brooklyn, forget Staten Island, forget the rest of New Jersey. Try Tom's Ford and I'm sure you will be more than satisfied.

BTK

Dec 29, 2015

Very happy with my new 2015 Ford F-150 Not crazy about the haggling process, and felt I should have gotten more for my trade in

Dlanuto

Oct 20, 2015

I have nothing but amazing things to say about Tom's Ford. I have been a loyal customer for over 6 years and each time I lease from them, it gets better and better. Enrico and Debbie truly understand my needs and Knows what it takes to make someone loyal. I would never go anywhere else and I am so grateful to have worked with such a great team. Once again, thank you.Danielle

Pat,2012Stang

Oct 16, 2015

I've bought alot of cars at my age and hated EVERY dealership.This was my son's first time buying a car and EVERYONE was wonderful.They treated us like family not like just a sale.

hollychig

Oct 9, 2015

Smoothest buying experience I have had. Enrico and Jim were honest, nice, fast and communicative through the whole process. I think I spent less than 2 hours total in the dealership which is a plus for me. I am looking forward to my next purchase from Tom's and hope to deal with everyone again.

hmabbas0610

Sep 23, 2015

One of the nicest baying experience I ever had all because of the help of Garry, bought me baby her first car thank you Garry

Yankeefan1962

Sep 23, 2015

This was the best experience for me in getting my new leased car. Debbie was the nicest and most personable sales person to deal with. She went out of her way on the whole transaction. Scott in finance was wonderful and made my experience stress free and he made me feel like they really cared about me as a customer. Would recommend anyone to Toms Ford for their next car.

CDel

Sep 15, 2015

I went back to my original Ford Dealer in Shrewsbury to negotiate a new lease. I owned a 2013 Ford Fusion and was downsizing to a 2015 FOCUS to save money. I walked out of that dealer when they couldn't meet my price (by $10). I went to TOM'S FORD and was able to get a 2016 FUSION for a few dollars more than what the other dealer wanted to charge me for a FOCUS. The staff is courteous, professional and really listens to the customer's needs. They aren't pushing cars they are making what they hope to be lifetime customers and Ford owners.

Rich's GT

Sep 1, 2015

Was shopping for 2015 Mustang GT and saw Tom's Ford on net. I live 35 miles from dealership but know the area well. Tom's called in the morning so I took a ride down to look at their stock and meet salesmen Brennen Carroll. Brennen was the nicest and most enjoyable salesman I have ever encountered in a car dealership but it didn't stop there because the rest of the staff was the same. Easy no pressure and a fun time buying the car I dreamed about. Would recommend Tom's Ford and Brennen to everyone looking for a car or truck. Thanks Guy's Rich Pearce

Hzb123

Aug 31, 2015

Jim and Enrico made the process of leasing our new car a pleasure. We never felt rushed or pressured to pick a vehicle. They were friendly, knowledgeable and understanding. Definitely will be recommending this dealership!

JasonH "Ford Rules "

Aug 15, 2015

I live 30 miles from Tom's Ford, I boug a 1999 Ford Explorer brand new in '99 from Gerry and brought it there for every oil change. The service department lead by Ron Rossi is the best. Just traded in my Explorer and got a Focus it really drives great. Gerry is the man. I work in retail for over 20 years and have my own customers to go to Tom's Ford because of their great customer service. my son is 15, so we'll be back again in 2 years for another car from Gerry.

themrappliance

Aug 14, 2015

I have bought lots of vehicles and I have to day the experience at Toms ford was the best. Ken the salesman was a real pleasure to talk to and made everything go so smooth. I will be buying many more vehicles from him in the future.

Fordedge2010

Aug 13, 2015

We were so thrilled with our experience at Tom's Ford. The process was so quick and professional. Our salesman Matt Lyden was so helpful he honored all his promises without any hassles. He even came in on his day off to work with us! The financing was as promised without ant hidden fees or costs. We highly recommend Tom's Ford! It's a pleasure to work with such professionals!

steven menafro

Aug 7, 2015

Turned our 2012 Edge in early and within 2 hours drove off the lot with a 2015 Edge. Great people and easy and quick transaction. It's our 5th vehicle from Tom's and always a pleasant experience.

Btugz

Aug 4, 2015

Was a very quick and painless purchasing experience. Sales team were on point. No games did everything they coukd to get me in the payments I wanted! Will surely purchase another vehicle from them in the future. Marc my sales guy was great made it a breeze!

billsoxfan

Jun 25, 2015

As always the treatment and respect that I receive at Tom's Ford is second to none. I feel like part of the family. Just leased my 4th vehicle from them and as always a true pleasure. Debbie is the best. Thank you.

ewop22

Jun 17, 2015

I recently purchased a 2015 ford explorer sport , and have nothing but great things to say about Tom's ford. Very friendly and honest and made my car buying experience painless. I was in and out. I would definitely go back.

Mdkool1

Jun 17, 2015

Bought a 2014 Mustang gt for a very reasonable price. Good customer service, Gerry knows his stuff and will do his best to help you!

coach19

Jun 16, 2015

Mike Debalsio and his staff support were outstanding. The price was right and so was the product. this is one of the most professsional and courtious dealerships i have ever experienced. I ve been driving for 40 years and it was a truely painless and seemless experience \\Great people - great place

karasicorrn

Jun 16, 2015

My aunt and uncle recommended Debbie a few years ago when I needed a new car, and then INSISTED that I utilize her services. I had never gotten a new car before, and I was super nervous and not even sure that I would qualify. 3 years later at the end of my lease, I couldn't imagine going through anyone else. She is friendly, helpful, and knowledgeable about her cars. She is patient and even allowed my 4 y/o daughter to follow her around and even entertained her. So far with her advice on which car suits me best she is 2/2, and she always gets me an amazing deal. I love Ford cars and will continue to request her expertise in the future, and would suggest to anyone else that they should, too! My family has purchased 5 or 6 cars from her thus far, and we are always satisfied. She isn't just a great, patient, HONEST, and caring salesperson; she is a family friend!!In addition, I found Keith and Enrico to be very amiable and helpful. Keith was funny and very efficient with the tedious paperwork (get the tire plan bc it pays for itself)and he helped me save money (yay), and Enrico went above and beyond to help me outside with my new car and that is def not part of his job.All in all Tom's Ford deserves a 10/10, and all my future business.

LCarr19229

Jun 14, 2015

I have been buying my vehicles for many years at Tom's Ford. I was in the need of my oldest sons 1st car a few years back and all I had to do is call my favorite salesman Gerry Donaghue. Just recently my van that I bought from Toms Ford back in 2006 finally needed replace called Gerry on Monday was in the office by Friday driving home with a new 2015 Ford Escape. Gerry and Toms Ford is A+++++++ in my books and always will be

Lisak1216

Jun 8, 2015

My husband & I just leased our 6th vehicle with them & as always, couldn't be happier with our experience. We are having another baby so we moved up from the Escape to the Explorer for more room. Enrico Cuzzi was so helpful & patient which made it even easier. I highly recommend them!

fjw1961

Jun 5, 2015

I recently purchased a new Ford Escape from Tom's Ford, everybody was very nice and pleasant and very intelligent about the vehicles. I high Recommend speaking with Mike he is an awesome person. He knew everything about the vehicle on top of being a great person.

Kim0523

Jun 5, 2015

I drove an hour to get to Tom's Ford and it was well worth the trip. My husband ordered a new car at the Ford dealership where he works, 5 weeks later we were told they never placed the order. I found the car I wanted on Tom's website, I called and spoke with Shane Carney(Internet Sales Prof), he was extremely helpful and pleasant. He even called me after hours to provide me with more info regarding the car. The next day I went in and spoke with Marc Brennan(Sales Prof) who was also very pleasant and helpful. He was not like other salesmen that I have dealt with in the past, there were no "games". After a couple of hours, I was the proud owner of a new Ford. After arriving home, I noticed some minor damage on the car, I spoke with Marc (after hours) and he had the problem taken care of extremely quickly. Anyone looking for a new/used car should definitely go to Tom's Ford.

ChrisHansen

May 28, 2015

Rod Anderson and Keith Ozut got the job done with zero nonsense. Rod knew exactly what I wanted when I was shopping for my Focus back in 2012 and again last week when I picked up my Escape. Keith put together a good deal both times.

Drock813

May 22, 2015

Come on come all, and leave behind your "car salesman " stereotypes.Tom's Ford first earned my respect with their excellent service team -Denis in particular-his exceptional attitude led my to make a promise I gladly kept. That promise was that when I gave up my beloved Mustang and, buy my next Ford-Tom's Ford was the one for me. Fast forward to this week and I have enjoyed a fair trade on my mustang and a nice deal on a Ford Escape. All delivered with a smile and professional, haggle free attitude from my salesman Matt-That was my long winded review-Here's the quick versionTom's Ford is one of the best consumer experiences I have had in a long while....Dennis

grandmaoddo

May 19, 2015

AS A SENIOR, I DIDN'T KNOW WHICH WAY TO GO. BUY OR LEASE. HOWEVER, AFTER TALKING TO MATT, ALL MY QUESTIONS HE ANSWERED HONESTLY. I COULD NOT BE HAPPIER WITH MY NEW FORD ESCAPE. ALL THE PAPERWORK TAKEN CARE OF FOR ME, WITHOUT A LOT OF PROMISES BROKEN, AND UNRETURNED TELEPHONE CALLS. THANK YOU MATTHEW LYDEN AND THE PEOPLE AT TOM'S FORD..

Former Toms Customer

May 16, 2015

I purchased a certified used 2005 Ford 500 several years ago from this dealership and was overall pleased with the experience. Fast forward a few years looking to trade my Ford 500 (with a bit of negative equity) and Toms Ford was unwilling to take the car in a trade - they wanted over $5k to take back the vehicle against the lease of a new Ford. I then drove across the street to the Nissan dealer who not only took my trade, but arranged a no money down lease on a new Nissan. Fast forward to last year - looking to replace my Nissan with a used Expedition - go to Toms used car department and they had no interest in my business - said they rarely see Expeditions and obviously had no interest in locating one. Fast forward another few months - now looking to turn in the lease on my wife's Ford from another closed dealership - FYI it is Fords policy that Any dealer that leases accept your returned car - once advised that we weren't in the market to buy at this time, we were told that the could not accept the returned leave as they "did not have room" on their enormous lot! I know others have had good experiences as did I initially, but three strikes and they are out for me....

Former Customer

May 16, 2015

I purchased a certified used Ford 500 from Toms Ford in 2007 - overall good experience so when ready to trade it in figured I would go back. There was a bit of negative equity on the car as it had high miles but with Tier 1 credit I figured I would finance the amount into my new lease. Their sales person was awful - annoying, telling me to adjust my mirror, fasten my seat belt (I always do!) and basically telling me how to drive. Regardless, I liked the car (a new Ford Focus) and told him I wanted to make the deal. He said he had to heck with finance and it took them over 24 hours to get back to me. Said I would have to pay $5k for them to take the car back and was he best they could do. I then went literally across the street to Nissan and traded my Ford against a new lease with no money down! OK, fast forward about 3 years home to return my Nissan and was looking for an Expedition or Excursion so thought I would give Toms another chance - their used car manager could not have been less interested, said he didn't come across these cars often (hmm your a Ford dealer - maybe check the Internet, see what you can get) he just had an ugly Maroon Explorer that he was willing to show me - so I ended up purchasing a great Excursion from a used car lot in Atlantic Highlands. Ok, fast forward another few months - my wife had a 2012 leased Mustang that we were looking to turn in. Called Toms and they asked if I was looking to purchase a car after it was turned in. We told them not at this time. I then received a call back that they "did not have room" on their lot to accept my lease. Fyi, their lot is Huge. Spoke to Ford corporate who advised me that any dealer is supposed to accept your lease but since they were a Franchise they couldn't force then. I called back and spoke to the sales manager who flat out refused to take the car. Buyer beware - I wonder if their positive reviews are posted by their sales team....

Debsab

May 14, 2015

This was the first time I ever entered into a lease for a business vehicle, since I usually purchase. I was nervous at first and thought I wouldn't understand what the heck I was doing. However, Enrico Cuzzi, the Lease Manager, was not only extremely helpful and patient with me, he explained the process every step of the way. Enrico made the transaction enjoyable! I was also assisted by Mike Diblasi, who was such a pleasure to work with, as well as The Finance Manager, Scott Nusbaum. These guys are all top notch and they are the type of folks that truly take great care of their customers. I felt like I was part of the "family" and have already recommended friends, family members and business colleagues to Toms Ford!

Joy71

Apr 28, 2015

Just recently purchased a used car from Debbie Wagner and was a very good experience. Debbie was very friendly and knowledgable. I would recommend her to friends and family.

canyonrunner

Apr 22, 2015

I went in to get a fairly loaded King Ranch but really didn't have the time to wait to get one built. Matt Lyden was able to pull some big strings and find me the car I wanted ASAP. Couldn't be happier with the service he provided!

Jgalice

Apr 10, 2015

Was very happy with my experience with Tom's Ford. I am a return customer I think I got a great deal and I am happy with my new car with all the bells and whistles alice j gorayeb

glenn

Mar 30, 2015

Ken Gann always makes purchasing a new vehicle very easy. He found the vehicles that we needed and had them brought in. The deal was great and service is top notch. Would not hesitate to buy another one. Glenn

jen

Mar 27, 2015

This experience was by far the best, easiest and quickest I have ever had concerning a car dealership. Ken Gann was super accommodating and friendly, as well as knowledgeable and helpful. He even inserted color coordinated quick tabs into my owners manual in case I need to look things up quickly. Great guy! Plus, the Ford XLT is beautiful :)

rutheamato

Mar 25, 2015

Tom's Ford dealership on Hwy 35, Keyport, is the place to go for a great deal. Just leased a 2015 Ford Escape. Ken Gann was my sales professional. Ask for him! This was the best car deal I ever made. Best price and no haggling. Love my Ford! Will be back to see Ken at Tom's Ford when my lease is up, to get my next vehicle. This dealership really cares about their customers, plus they have great vehicles. Thank you for everything Ken!

Damarini

Mar 20, 2015

Tom's Ford Team,I just wanted to Thank Debbie Wagner and all the Tom's Ford team for making my Lincoln Towncar purchase a very pleasurable experience. Thank You Jim for bringing the car around while Debbie was helping another customer. Thank You Alonzo for working the numbers and Scott for the quickest signing ever.. You Guys are great. The whole Tom's Ford team to me is like spending time with family. You are all very special to me. I wish you all continued success. Sincerely Yours, Dino Amarini

Hunt322

Mar 20, 2015

Mike D. And Ken G. We're very helpful in helping me and my father pick of a car and purchase it.. They explained everything and showed us exactly what we were getting.. Overall we are both very happy with the car, price and service

Pernaculas

Mar 20, 2015

Thanks to Scott and ken for getting me the best deal. They went above and beyond! I got exactly what I was looking for and a great price.

Teri

Mar 20, 2015

I knew exactly what I wanted in a car and both ken and Scott worked to ensure that I got it. Very happy with the experience!

titoace

Mar 18, 2015

I was in the market for a used car to get back and fourth to work. Checking Tom's ford Web site a 2009 MKZ caught my eye. My wife stopped in to check the car out and a few days later I stopped in and went on a test drive. After the test drive we told our salesman we would be back on Saturday to make a deal. Well least to say we show up on saturday but are short on time due to my wife having a function that she needed to attend. All I can say is that our salesman and the finance dept. worked a miracle to get us out with the best deal possible And on time for my wife to make her function. Thank you Tom's Ford

fiesta

Mar 14, 2015

Awesome experience. First time there and will not be the last. Sales Person Mike Deblasi was great. So was Scott. Made it all stress free. Wife will be back for her new car in a few months.

dlg226

Mar 10, 2015

This is my second time leasing with Tom's Ford, and I am truly grateful to have been able to work with such wonderful people to make what could have been a very stressful and aggrivating experience as painless as it could be. I walked away with TWO cars when I had originally come in for one, and not because of any sales pressure or gimmicks - it was because of the wonderful people who work here. Thank you Debbie, Scott, and Enrico for all of your help today!

Bart L

Feb 15, 2015

I recently purchased a car from Toms Ford in Keyport, NJ. It was a pleasant experience made possible by Enrico, Scott, & my salesman Mike D. They were all very helpful and made what is normally a stressful experience fairly painless. I would recommend this dealership to anyone I know.

jann865

Jan 22, 2015

I have been dealing with Tom's Ford for over 13 years now and have always enjoyed my experience here. I deal with Deborah Wagner and she is the best. They treat everyone as if they were one and the same and there is never any hassle. I tell Debbie what I want and she works hard to get it for me. Just recently leased an Edge and purchased a Fusion. Would definitely recommend Tom's Ford to anyone who doesn't want to play head games and wants to be treated fairly and honestly. Way to go guys. Continue the great work.

njpete

Jan 19, 2015

Great dealership and Mike D is a true professional sales person. No pressure to spend $40K on a truck after 15 minutes. Internet sales person, Brennan, had the truck ready for initial test drive and Mike did his best to get the price down to where I needed it to be.Honestly, had a better offer from Galaxy Toyota on a 2015 Tundra, but the experience at Tom's Ford, plus a very cool 2014 F150 made it an easy choice to buy from Toms.If you are looking for a Ford, go to Tom's and see Mike.

oksana4479

Jan 4, 2015

Everyone was extremely friendly and the entire process was very transparent - just as promised from the moment I walked in. No games, no hard sell, they are extremely attentive and they are genuinely interested in helping you get what you want. I work in customer service and we always talk about treating people like family but Matt and Enrico really embody that principle. They made the experience the best I've ever had getting a new vehicle and I believe that they genuinely care about their guests. If every dealership was like this one, people wouldn't dread the process of getting a new vehicle - other dealerships could learn a thing or two from these folks! I encourage anyone looking for a new vehicle to go to Tom's. I wish I had come here years ago! Thank you guys!!

blueyes23

Dec 8, 2014

Anyone considering buying a Ford Vehicle should definitely check out Tom's Ford and see Gerry Donaghue. He has a great personality and he not only works hard to get you in the vehicle of your dreams or needs, but he will work extra hard to get you the best possible deal. You can count on Gerry to be on your side through it all, answer any questions you have thoroughly and honestly. He has been with Tom's Ford for many years. Tom's Ford is a dealership you can trust! I used to be a Chevy girl, but then I met Gerry and the Tom's Ford team and switched. I have now bought my second vehicle and just brought my son there to buy his New Ford Fusion. If you are looking for a vehicle, make sure Tom's Ford is on the top of your list.

Kyriakos76

Dec 3, 2014

We were greeted my Enrico at the showroom floor. He was very helpful asking what we were looking for. He paired us up with Matt. He was very friendly and very knowledgeable. Took the time to show us different color Ford Edge with either AWD or front wheel drive. He also has a great sense of humor and we cracked jokes the entire time. He was very patient and helpful. In the end, I drove out of the dealership the same day with the vehicle I really like and he made sure I was happy. Thanks Matt! Rod is an awesome guy, too!

aprilbaby1971

Dec 1, 2014

Mike D. and Enrico make the experience easy and painless. There's no pressure, and they are very acommodating. We feel like we are visiting family every time we go there!!!

paul.sullivan.7773

Dec 1, 2014

Came in to look at a new ford edge and met with Rod Anderson. We talked about an edge i saw on-line and he brought it around for a test drive. we went for a good test drive over many different roads to see how the car preformed . When we got back to the dealership we sat down with Rod and ended up leasing the edge. He was very professional at all times and did not use any pressure tactics while working with my wife and I. We were very satisfied and will be back again.

henriettar

Nov 18, 2014

Everyone knew what they were doing, from Mike to final walk through. Yes I would return to Toms Ford, and recommend them to anyone looking for any automotive needs. Henrietta Raymond

Bakerman955

Sep 29, 2014

As she always does, Debbie Wagner made this trip to Tom's Ford a great experience and not a chore. Genuine caring for what our needs were, no high pressure or upselling me to a vehicle I didn't want. On this trip, besides Debbie, we worked with Keith through the sale, financing our new Fusion and every step was a pleasure and totally painless. The entire Tom's team is a great group of people to work with. I no longer mind car shopping. This my 5th Tom's Ford vehicle and many more to come.

mrrem

Sep 9, 2014

I just leased my 3rd vehicle from Toms Ford and I would recommend them to everyone. Toms Ford makes you feel like family and treat you as such. I live on Staten Island and travel to Toms Ford because of their continued commitment to customer service! Angelina is fantastic at her job and is always pleasant when I speak with her. Mike Deblasi, (sales) did a fantastic job and I felt like I was dealing with my uncle. I believe that the employees of Toms Ford are genuinely happy to assist any customer. If you are just shopping for a car, stop by Toms, you will notice the difference from other dealerships right away. Thank you again to everyone at Toms Ford!

FrancoS

Sep 4, 2014

This is my 4th vehicle purchased at Tom's Ford. No preasure sales & their efficient service department has kept me comming back.Always friendly and eager to help with any questions or concerns....Very satisfied with my new 2014 Escape, ford did a great redisign on this vehicle....

soniaford

Aug 22, 2014

Another wonderful experience at Tom's Ford and our super salesman Gerry Donahue always makes it more special. We have been buying Fords for most of our lives my husband used to have a Mustang before we even knew each other and I had a 1968 mustang so when we got married and went to live in Old bridge NJ, We found a new dealer and have been in love with the cars and the salesman ever since. Every time we purchased a car there we come out happy and loved it for the years we had it, whether we were buying or leasing, We had Explorers, Vans, Free style, Edge, Escape and now I just love my new Escape the white titanium what a ride the 2.0 Eco boost wow, it really makes a big difference you feel like you can almost fly. Its comfortable it has great visibility and all kind of wonderful gadgets like the smart parking etc. Just LOVE IT! THANK YOU FORD AND THANK YOU GERRY DONAHUE WE LOVE YOU!

john mitch

Aug 18, 2014

No hassles, no gimmicks and no pressure. Stopped in the showroom unplanned and was greeted by Debbie Wagner. Never once did I feel any pressure to make a deal right there, on the spot. I called the following morning and said I was interested in the car I had test drove. We processed paperwork over the phone which helped to limit the amout of time I had to spend in the dealersihp when picking up my car. From the time I called her to the time I drove away in my car, only a few hours had passed. I would not hesitate to recommend someone to this salesperson or team at Tom's Ford.

dennis40

Aug 11, 2014

I did my shopping online and never even heard of Tom's. -I live up north and had buying cars from another dealer.When they had the car I wanted, they very courteous with no pressure whatsoever. Gave me a price right away and had no sales lines. The others were very generic like: "Come on in and we'll look at some"). Tom's was straight to the point and made everything painless. I am now the happy owner of a 2014 Explorer and would go back. It was well worth the 1/2 hour ride.I was also impressed how the whole place is always smiling and the receptionists took the time to have a conversation with me while I was waiting for detailing.

bat09

Aug 5, 2014

I had the best experience at Tom's Ford in Keyport.I had Terry Benton & Jim Mellas assisting me. I was made to feel comfortable and a part of the family.

Suzyo427

Jul 21, 2014

I have been buying and leasing cars for my family from Tom's ford for years! I have had a great experience each time. Marc has been very helpful and assessible when ever I needed him.

dpkie

Jul 15, 2014

Marc Brennan was my sales person. He was excellent and very knowledgable. Made us feel comfortable and did not make us feel pressured. Without a doubt the way he handled us made want to walk out with a car that day and we did.

riosamba

Jul 15, 2014

Always great service and the people are very accommodating. The work on the Edge I purchased is always perfect. I have using toms ford and driving a Ford for the past 17 years.

korbikiss

Jul 13, 2014

We visited Toms Ford to get an end of lease evaluation and to see what we wanted to do about a new vehicle. We were only contemplating a new vehicle. We had no issues with our current lease the Ford Edge Limited. In either case we ended up leaving there with another lease and a fantastic deal on a new Ford Explorer Sport. Enrico as always was super helpful and made sure we were taken care of by Jim Mellas. I have said it before and I'll say it again. Out of all the past vehicles we have owned Fords are our favorite and at this location they have always given us nothing less than red carpet service. I have been to very high end dealerships and yet to receive the attention and customer appreciation that we have seen from Toms Ford. Always a pleasure. We are loving the new car. Thank you.

Nickycaps7486

Jul 2, 2014

Mike was excellent! Toms ford is a friendly environment and easy to get to for anyone in the Tri state area. Def recommend toms ford!

x013573

Jun 23, 2014

I visited Toms Ford on Thursday June 19, 2014. While I was on the lot looking at the new Ford Explorers, Dylan Reyes approached me and shook my hand. He immediately walked me around the lot and showed me all the vehicles available. Once I decided, Dylan quickly got the keys and we went for a test drive. I did not go to the dealership thinking I was going to buy a new vehicle that day, but because of Dylan, I did. Throughout the entire process, Dylan was knowledgeable, friendly, and made sure I was comfortable with the deal. Once we had a deal, he followed up with phone calls and e-mails while the Explorer was being prepped for delivery.I would recommend Toms Ford to anyone who is looking for a no nonsense, no pressure experience. I would also highly recommend talking to Dylan Reyes and to give him the opportunity to be your sales associate.

Lenny oddo

May 19, 2014

Enrico is not only a great sales person we became friends over the years. I bought four cars from him and I will return again. He knows his business. You need more like him.Thank you Toms Ford

Sparkyflash

May 10, 2014

Excellent customer service. Jim absolutely went out of his way to please us. At one point I thought "Wow, he really has amazing patience!!" Lol. Second lease with Tom's Ford. Highly Recomend to anyone.

Karen90137

May 1, 2014

I just leased a 2014 Ford Fusion Titanium from Tom's Ford. This is my 2nd lease through Tom's Ford and certainly will not be my last. Marc Brennan is an outstanding salesperson. It's so nice that Marc greets you by name each time you walk into the showroom. We stop by to say hi every time I bring my car in for service. I've been impressed with Marc since we first met in 2011 and wouldn't deal with anyone else. I used to hate car shopping because of all the haggling and typical sales pitches, but I know Marc will always give me the best price without spending hours haggling.As for the service department, they are top notch. They are knowledgeable, thorough and so friendly. I won't have my car serviced anywhere else. When any of my friends mention they are car shopping, I tell them to go to Tom's. The sales and service just can't be beat.

Chrispnle

Apr 28, 2014

After being subjected to the high pressure and disrespectful sales tactics at a Staten Island Ford dealership, I was fully satisfied by Tom's Ford. I was welcomed at the door and treated in a friendly manner. I was comfortable right away and was given plenty of time and patience to decide on my leasing options. I recommend Tom's Ford to all my fellow Staten Islanders for an excellent buying experience.

Mike K JETS Fan

Apr 21, 2014

I just leased a 2014 Ford Escape from Tom's Ford in Keyport on April 18th, 2014. The entire buying experience went very smoothly. I met the owner Mike L., Scott the finance manger and Jim the salesman. They were all very professional and genuinely interested in making the process a very positive one. There were no last minute surprises and everything they said they would do happened. Jim took the time to expalin all the cars options and I drove home a very happy man. I would recommend this dealership to everybody.

Pat Marotto

Apr 21, 2014

I just leased a 2014 Ford F-150 XLT from Tom's Ford in Keyport. I had Ken as my salesperson. Ken made the process effortless. Everyone made the process easy from the friendly greeting at the door to the Scott in the Finance Department. Tom's really does well at making it as pleasurable an experience as possible. Ken had me in a truck I wanted, but not the color I liked just for a test drive. When I told him I liked it truck, but not the color we went inside, looked in the computer and he found what I was looking for. I got a real quote on the price wanted to take some time to make sure I really wanted this truck. Ken said take your time I'll be here for any questions if you need me. He didn't try pressuring me into buying anything. After three days I was looking one more time on the new inventory on the Tom's Ford website and found "My" truck. I called Ken, he said he could have it ready for me the next day, and I went in to pick it up. The day I went to sign the papers Ken met with me and went over the truck from front to back to make sure I understood everything the truck had to offer. I loved it. After the inspection we went over everything in the owners manual, Ken even highlighted the sections so I could find it easily. (when I need it most) I love the my new Ford F-150 XLT. If anyone in my family or friends needs a vehicle I will be sending them to Tom's!

griffin1701

Apr 21, 2014

Debbie never pressured us and found us the exact car we were looking for....even right color requested. She understood our concerns and most important...OUR BUDGET. My husband and I each leased a new vehicle are extremely happy with our experience at Toms Ford.I leased a 2014 Escape and he leased a 2014 Focus. We have been leasing Fords since 1995 and this was our first time at this dealership and I have to say we will be long time customers. Everyone there was friendly and worked well together.Debbie is a unique saleswoman and a breath of fresh air. I will be recommending Toms Ford and Debbie to Family and friends.

pmcm829

Apr 21, 2014

I just leased a 2014 Ford Escape from Tom's Ford in Keyport and I have to say it was one of the most pleasant car buying experiences I have ever had. I normally dread the process of buying a new car but Tom's really does well at making it as pleasurable an experience as possible. I worked with Rod Anderson who went above and beyond to make sure I was completely satisfied with everything. He took me on a real test drive where I was able to get a true feel for the car not just around the block like most dealers do. He didn't try pressuring me into buying anything and even took the time to ear mark all the important pages in the owners manual. I love the my new Ford Escape and look forward to do doing business with Tom's Ford in the future.

Janineb03

Apr 18, 2014

I went to Tom's Ford on 4/18/14 to turn in a car I had previously leased from them. Similar to my last visit, everything went smoothly and I left more than happy! After initially meeting with Enrico he was able to find a few cars similar to what I was interested in-a 2014 Explorer. Debbie promptly showed me two cars and Enrico was able to quickly determine which option would be best for me. Within an hour I filled out my initial paperwork and I was able to return later on in the day to pick up my beautiful brand new Explorer! Scott was very professional and efficient in going over the rest of the paperwork with me. Everyone worked seamlessly together to make this an easy, pleasant experience. Debbie is so friendly and helpful and I love that she puts a ribbon in your new car and on your keys, this extra little touch just goes to show that she cares about her customers and really makes the car buying experience special. From the moment you walk in the door you feel welcome and comfortable and I fully trust all the professionals I worked with today knowing that they are honest and have their customers' best interests in mind. As I mentioned earlier, this is my second car I've got from this dealer. I've also referred family members to them and they too have has a great experience. Tom's Ford will continue to be the only Ford dealer I go to for all my car buying needs.

Brianh7773

Apr 16, 2014

I was returning my 2011 Explorer to get a new one. Easy as could be. no hassle. in and out within an hour. they had the exact same truck i was returning so everything went smooth. a big thank you to all involved

Jason Berkowitz

Apr 10, 2014

I just leased a 2014 Ford Escape from Tom's Ford in Keyport and I have to say it was one of the most pleasant car buying experiences I have ever had. I normally dread the process of buying a new car but Tom's really does well at making it as pleasurable an experience as possible. I worked with Rod Anderson who went above and beyond to make sure I was completely satisfied with everything. He took me on a real test drive where I was able to get a true feel for the car not just around the block like most dealers do. He didn't try pressuring me into buying anything and even took the time to ear mark all the important pages in the owners manual. I love the my new Ford Escape and look forward to do doing business with Tom's Ford in the future.

Mike D

Apr 9, 2014

I purchased a certified Ford Edge from Tom's Ford and had a great experience. I travelled 45 minutes to the dealership and Mike Bastedo, my salesman was great. He took the time to explain all the cars features and benefits as well as a lengthy test drive. There was no pressure like other car dealerships and the negotiations went smoothly. The car was fully detailed in delivery day and I was in and out in 45 minutes. I highly recommend this dealership for a great car buying experience.

jmf4

Apr 6, 2014

From the moment I stepped into Tom's Ford I was treated like family. Even though it was Gerry's day off he was more then willing to help me in any way including 2 test drives. Everyone, asked if I was being helped or if I needed additional help. I never felt pressure to buy a car and was able to talk with the finance staff to help me to decide what was the best choice for me. Gerry was again willing to come in on his day off to allow me to pick up my new car on my day off. He reviewed all the features of the car with me and because I am not very tech savvy he was willing to show me things several times. This is the third new car purchase my family has made from Tom's Ford and we would never think of going anywhere else.

Melodymargolis

Apr 3, 2014

This was one of the best experiences we had buying a car. The sales person Ken was helpful, efficient and friendly and went out of his way to label all the different areas we needed to know about the mustang. Keith was fast ms helpful on helping us to get a loan and sign all the paperwork.Thanks so much!!!

Stefan

Apr 2, 2014

I just got a 2014 ford mustang at Tom's ford. While the dealership was a little bit out of the way for me, I bought from them because they were the most responsive. I did send a request through the internet and got quick feedback from Matt, one of their internet sales specialists. He pursued me doggedly and when we finally spoke, he actually listened. I knew what I wanted and the price I was prepared to pay. So rather than trying to get me into the dealership and try to sell something I might necessarily have wanted, he looked and found what I was looking for. We closed the sale over the phone and arranged a mutually convenient time for pick up. They were ready for me when I arrived with the car and the paperwork ready. All together, I spent 90 minutes at the dealership. They tried to sell me the extended warranty without being too pushy. The dealership is very nice and all the people I dealt with were unfailingly polite. If you know what you want, Tom' s ford will listen and try hard to get you what you want"

FX4 lease

Mar 31, 2014

I have a love hate relationship with buying/leasing cars and have been leasing for 20+ yrs. My last lease was a 1500 Silverado and now was tempted to try a F150. So I pulled into Tom's Ford in Keyport NJ. Walked in, looked around and then it started, The part I hate about car shopping. Usually I say, "I'm just looking", but this time it was different, it wasn't "Can I help you", it was, just conversations about the truck I was looking at. No hard sell, more about two people taking about trucks. As the conversation went on, even though they weren't selling, they were. He was listening while chatting about trucks so at the end of the conversation he knew the truck I wanted better than I did. At the end of the day, I signed for a F150 FX and was very happy that we got to the truck without selling. Now I know they were selling and he knew I was shopping, but it's about how you get there. Nothing slick, no bate and switch, just a very conformable way to shop. (Sales person-Bobby Keenan. Part two- the money/paperwork. Next I was greeted by Scott Nunbaum to do the paperwork. If you buy or lease a car from Tom's Ford, ask for this guy. Again, nothing slick about him, no hard sell. But you can tell he knows his business, it was painless and actually very humorous. How often do you feel like you made a friend after signing a big ticket item. And, after, when I got home and did some more research on my truck, I know I got a great deal on the truck. We know car dealers have to make money, but I felt it was a great finical compromise on both parties. So I'd have to say, this was my best experience at a car dealership so far.

jerseyrich

Mar 31, 2014

I go to Tom's Ford because they treat me more like a friend than customer. I have purchased two Ford Focuses inless than three years and I am very happy with the cars and the service. I never intended to use the service departmentbut I feel I can trust them with my cars so I keep coming back.Very Happy,Rich from Hazlet

Pamela hall

Mar 22, 2014

Enrico and Jim are top notch and went the extra mile to make my Saturday ford experience happy!! Beautiful day for a new car????????. Thanks for taking care of me 7+ years and for charging my phone too!!!

patrick2preziosa

Mar 22, 2014

Another great experience at this dealer. Enrico Cuzzi and Rod Anderson were great. From finding the truck we wanted to helping us with the options with leasing or buying we couldn't ask for two better salesmen. Very professional and answer all our questions. This was our fourth vehicle from Tom's Ford, and will continue to buy and recommend this dealer. Great job guys!

Michael Todd

Mar 20, 2014

My experience was the best experience I ever had with a car dealer. I have probably purchased at least 100 cars for my business and this time I had a very good time and it was so easy to deal with Debbie Wagner. Thank you for a terrific time. I will be back.

Wilgo

Mar 19, 2014

March 15, just picked up my new F150 FX4 and absolutely love it! The process from start to finish was painless and pressure free. Mike my salesman was Very professional as well as the rest of the staff. The value on my trade-in was fair as opposed to low-ball figures in the past. I would certainly recommend Toms Ford to anyone considering purchasing a new or used car.

roe66

Mar 19, 2014

Purchasing or leasing a car I believe can be very stressfulEnrico has to be the best salesman thats out there..no pressure..all the info that is required and then some..I would recommend this dealership Tom's Ford and Enrico to everyone everywhere..You won't be taken care of any better, anywhere else..To all of you at Tom's Ford....Thank You :)

mrm3rd

Mar 18, 2014

I purchased a 2013 Mustang from Tom's Ford, and could not have been more pleased with the experience. I knew exactly the car I wanted, and was trying to find a dealer who could either find the car, or order one with my specifications (and I was on a tight timeline). Other Ford dealerships in the greater NYC area gave me the typical run around, but Charley and Marc were champs from the beginning. Not only were they able to order a car for me, but they already had a Mustang on order, so they just changed the specifications of that one to what I was looking for and were able to get me a car weeks ahead of what other dealers were quoting me. On price, I had done my homework (TrueCar), and knew what I wanted to / needed to pay. There was very little negotiation because Charley quoted the right price from the start, and there were no surprises as we want through the purchasing process. The financing process was easy, and when I came to pick up the car on a Saturday, Marc had me in and out of the dealership in an hour. From start to finish, I never thought a car buying process could be so pleasant, and I would recommend these guys to anyone.

Nonstop mom

Mar 11, 2014

My Review Of Tom's Ford : I have purchased 8 cars in the past for husband, myself, and my son and always went to at least 2 dealerships before buying anything. When I decided it was time for the 9th, I chose the Explorer and started my dealer search. My first stop was Tom's Ford and it was my only stop! Marc Brennan worked with me and together we "built" the vehicle. He made sure everything I wanted was on the order and even made some suggestions that were helpful. We then started going over pricing without a hidden computer screen, everything was out in the open, no secrets! He then informed me it would take about 8 - 10 weeks for delivery. About three days later, Marc called to inform me that he sent my order in, and gave me the exact date that Ford would start assembly on my SUV. He also let me know that delivery would be 3 - 4 weeks! 3 weeks later Marc called to let me know my Explorer was ready for me to be picked up. When I got there, we went over everything in the vehicle, and made sure everything I ordered was installed. I then sat with Keith Ozut in finance, also a stress free experience! He explained everything in detail, and again, without a hidden computer screen. He actually saved me money! This is the first time I bought a vehicle at the first dealer I went to. With the great, friendly, and hassle free experience I had, when it is time for #10, I know I only have to make one stop TOM'S FORD!

JanetFrank

Mar 11, 2014

I have purchased 8 cars in the past for husband, myself, and my son and always went to at least 2 dealerships before buying anything. When I decided it was time for the 9th, I chose the Explorer and started my dealer search. My first stop was Tom's Ford and it was my only stop! Marc Brennan worked with me and together we "built" the vehicle. He made sure everything I wanted was on the order and even made some suggestions that were helpful. We then started going over pricing without a hidden computer screen, everything was out in the open, no secrets! He then informed me it would take about 8 - 10 weeks for delivery. About three days later, Marc called to inform me that he sent my order in, and gave me the exact date that Ford would start assembly on my SUV. He also let me know that delivery would be 3 - 4 weeks! 3 weeks later Marc called to let me know my Explorer was ready for me to be picked up. When I got there, we went over everything in the vehicle, and made sure everything I ordered was installed. I then sat with Keith Ozut in finance, also a stress free experience! He explained everything in detail, and again, without a hidden computer screen. He actually saved me money! This is the first time I bought a vehicle at the first dealer I went to. With the great, friendly, and hassle free experience I had, when it is time for #10, I know I only have to make one stop TOM'S FORD!

Debbie

Mar 8, 2014

I have been a customer of Tom's Ford since 1989 and have had many Fords over the years - Escort, Ranger, Contour, Focus, Fusion, Escape, then back to Fusion. All of these cars have been great! Enrico, Rod, and Scott are all wonderful to work with. The service department is great. They are high quality, quick, and caring about their customers. I trust everyone at Tom's Ford and will continue to come back and recommend them to my friends and family. I am a single mom and they make car buying/leasing and servicing my vehicles a wonderful experience for both me and my daughter.

Danny

Mar 6, 2014

I recently leased my second car at Tom's Ford in Keyport. Friendly and knowledgeable employees keep me coming back. My salesman Marc Brennan gave me a great deal deal without all the run around. I would recommend anyone shopping a Ford to check out Tom's.

jannykins

Mar 6, 2014

I WAS IN NEED OF A NEW VEHICLE AND WENT TO TOM'S FORD BECAUSE OF A RECOMENDATION FROM A FRIEND. ROD WAS VERY HELPFUL, I EXPLAINED ABOUT MY NEEDS FOR A NEW CAR. I WAS IN THE MARKET FOR AN SUV, THAT I LOOKED AT THE ELEMENT, CX9, THE TIGUAN AND THE JUKE THIS WS FRIDAY THE 28TH. SO HE SHOWED ME THE EDGE AND THE ESCAPE, I TOOK THE ESCAPE OUT FOR A TEST DRIVE AND PICKED THE COLOR AND SATURDAY I CAME IN AND STARTED THE PAPERWORK TO LEASE IT AND THAT IS WHEN I MET SCOT MUSBAUM. VERY HELPFUL YOUNG MAN AND WAS ABLE TO MAKE ME COMFORTABLE WITH THE DEAL HE PRESENTED. I PICKED THE CAR UP ON TUESDAY MARCH 4TH. I LOVE IT! THANK YOU TO ROD AND SCOTT.

Betty Blue

Feb 27, 2014

I just purchased a new Escape from Tom's. The whole process was quick & easy. Mike D took care of everything for me to my complete satisfaction.

Michael P.

Feb 26, 2014

I have used Tom's Ford for several years to service my Mercury vehicle. The Service Dept. is outstanding, with friendly and thoroughly honest service at fair prices. I leased a new Ford through this dealership. Most dealers exhibit a "vulture-like" sales environment. It is different at Tom's Ford. The sales environment is entirely no-pressure, friendly and overall professional. Salesperson Debbie is extremely caring and personable. She spent substantial time with me to assess my needs to ensure the most appropriate vehicle selection and terms.

RW

Feb 22, 2014

I was recommend to see Gerry by two people I know. I went there on a snowy Presidents day with my father. Gerry wasn't there because he was taking is daughter to college. In spite of my insistence on waiting to speak with Gerry, they treated me with respect and something else I didn't expect. I was told to stay a moment and grab an espresso while they pulled up a couple of cars in the neighborhood I was looking for so I could get an idea. Talk about customer service. I wasn't ignored or taking up time. I was taken care of...I feel...because they know they have the product and the foresight to realize the importance of customer service. I went to a few other dealerships in the area and didn't see anything that caught my eye (that was in my price range). I went back to see Gerry and he was, as advertised, a gentleman. He steered my in the right direction. I was most important. I drove a couple cars and then Tony pointed out a focus I didn't see. This was the one. Had the sync package and the rims. 2012 SE. It drives great. Most important, I'm glad that everyone, since the moment I stepped into the building, was concerned about me getting the right car for me. Not about if or how much. I hear the service is good too. Not to stop about Gerry. I noticed that an obscure part is superficially/cosmetically damaged. Gerry made sure the part was fixed. He also took the time to show me how the work all the bells and whistles before I left. As long as the customer service lives up to the salesmanship, I am confident that I am a customer for life.

coramnonbis

Feb 21, 2014

I have used Tom's Ford for several years to service my Mercury vehicle. The Service Dept. is outstanding, with friendly and thoroughly honest service at fair prices. I leased a new Ford through this dealership. Most dealers exhibit a "vulture-like" sales environment. It is different at Tom's Ford. The sales environment is entirely no-pressure, friendly and overall professional. Salesperson Debbie is extremely caring and personable. She spent substantial time with me to assess my needs to ensure the most appropriate vehicle selection and terms.

LMM2178

Feb 20, 2014

Tom's Ford came to the rescue when I needed to quickly find a new vehicle. Bill matched me with a 2014 Focus hatchback that is perfect for my needs plus fun to drive. He was knowledgable about the car's features and helpful throughout the whole process. It was my first time leasing a car so it made such a difference to have Bill's help in explaining the process. I got a great price and no hidden costs. Keith in the finance department was able to get me through the paperwork quickly with clear explanations and again no run around with extra charges or hidden fees.

cmsmasonry

Feb 19, 2014

I first shopped at all american ford in Old Bridge for a pickup truck. What a bad experience that was, they played games with the price of the vehicle and were really pushy and rude. I was referred to you guys and it was a great experience from the time I opened the door to your dealer. Everyone was so friendly and Debbie was amazing! I will only buy trucks from your dealer now and looking forward to working with Debbie again in the near future for a dump truck. I will recommend Toms Ford and Debbie to everyone i know thats in the market for a vehicle.

smorello58

Feb 18, 2014

The showroom was nice.Everyone there was very friendly. Sales person really worked with me on a price. The best part of the deal was i could wait for the car. and in a short time drive it home.

Jessica Kutcher

Jan 31, 2014

Tom's was an awesome experience from start to finish. I would definitely recommend them to any of my friends or family looking for a new vehicle. Everyone who works there is friendly and helpful, and I've never interacted with a more accommodating dealership. They really take care of you during the buying process which I can only image is just a preview to their customer service post purchase. I could not be happier with my decision to purchase my car from Tom's.

JessicaKutcher

Jan 31, 2014

Tom's was a phenomenal experience from start to finish. I would definitely recommend them to any of my friends or family looking for a new vehicle. Everyone who works there is friendly and helpful, and I've never interacted with a more accommodating dealership. They really take care of you during the buying process, which I can only image is just a preview to their customer service, post purchase. I could not be happier with my decision to purchase my used 2010 Mercury Mariner from Tom's.

jerryb1717

Jan 30, 2014

From the beginnig of our experience Mike, did EVERYTHING possible to make our purchase a pleasure. His knowledge of the automobiles was impressive and his willingness to meet our needs and make us feel comfortable was the deal maker. Although this was our first purchase at Tom's Ford, if our future service visits are as HALF as pleasurable WE would have to rate Toms Fors a 6!!! out of 5.

Eddie Spin

Jan 28, 2014

I shopped around at 4 Ford dealerships before picking Toms Ford for my F-150 purchase. I picked Toms from a Google search because of their. 5 star rating. Best move I made. My first contact was with Matt Lyden, he is the reason I decided to try Tom's. A true gentleman and I felt like we were old friends when I met him at the dealership. A very young man, I was surprised at how mature and caring he was. Something you don't see these days. Them I met my salesman Marc Brennan, another great guy with a likable personality and he also made me very comfortable. Everyone at Toms went above and beyond customer service and added the personal touch of the olds day of buying a car. I recommend Toms to anyone buying or leasing a Ford, they are without a doubt the best experience I have ever had buying a car. I will be a customer for life. Thanks. Ed Spinelli

Phil D

Jan 28, 2014

This is my third car from Toms Ford and have nothing but great experiences from them. The salesman, finance person to their service department are all top-notch. I will not hesitate to get my next csr from them.

Ben

Jan 14, 2014

After searching the internet and going to several dealers looking for a ford E250 cargo van With low mileage i was not impressed with any of the dealers or their vehicles. I went to toms ford where they had the exact vehicle I was looking to purchase. Once I found the vehicle the salesman mike worked with me to make the deal on the van in an honest and Professional manner unlike other dealerships I previously visited. I would highly recommend anyone looking for a vehicle to go directly to tom's ford and save time and money buying a new or used vehicle .

Al Lambiase

Jan 9, 2014

After many years of buying cars in the ti-state area I deal with no one other than Tom's Ford. I am a long time customer and I keep going back for two reasons. They work with you on price and I can tell you for a fact you will never get better Service than at Tom's Ford.

Steve P

Jan 9, 2014

Had an appointment to look at a used Mustang convertible (I'm a Mustang enthusiast) and when I got there the car was there in the front. So I go in and I'm thinking wow they have it all ready for me to look at and test drive. I ask to see the sales rep who I had spoken to days before and made the appointment with and they get him. So we're chit-chatting while he's waiting for someone else to pull up the car and then the car comes up to the front door. We then go out for me to look at the car and take it for a ride when another sales rep comes running out and says I cant look at the car because he just sold it. To my disbelief, I tell them I had an appointment from days ago and even provided them with my phone# just in case of anything. The rep that sold the car then basically says well thats too bad and gets in the car and drives off. Really? Are you kidding? Is this how you treat people and the kind of customer service you provide. I've been going to this dealership for years to service my existing Mustang, which now, needless to say, I will NEVER be going back to. Toms Ford you just lost a loyal customer because of this lack of communication and poor customer experience!

TM, Monmouth County

Dec 31, 2013

Toms Ford was excellent with helping my husband and I make a wise trade in for a brand new Ford Escape. Salesman, Rod Anderson was so accommodating and made the transaction as smooth as can be. Walked away a very happy customer.

dld6

Dec 28, 2013

I was in the market for a new vehicle had been looking at the Ford Escape for years and finally decided to look more seriously. I built the Escape with the features I wanted on line and sent it to Tom's Ford for two reasons, 1.) they were close by, and 2.) most importantly I had positive experience with them on a previous new car purchase many years ago. I was first contacted by their internet sales rep Terry, who after several weeks of working located a vehicle very similar to the one I built on line. The Escape was at another dealer, prior to having it brought over to Tom's I came in for a test drive in a comparably built Escape. This is when I met Marc, the salesman I dealt with for the remainder of the purchase. Marc was great, very professional, friendly and courteous. He went over the Escape in detail prior to and during the test drive. After a very positive test drive I agreed upon a purchase price and Marc took care of transferring the vehicle to Tom's and ensuring that I had everything I wanted on the Escape. Marc contacted me when the vehicle was ready, when I arrived we went over the vehicle again and finalized the paperwork. When Marc and I were done I was introduced to Scott who went over all the financing and extended service plans with me in detail ensuring I had the coverage I wanted and no more. Prior to my leaving Marc went over the Escape again, it was a lot to take in and I was certain I would have questions later. Marc assured me he would be available to answer any questions I might have at any time and to not hesitate to contact him. There was no pressure at any time from start to finish and everyone I encountered was focused on ensuring I had a positive experience. I am happy to have selected Tom's to purchase the vehicle, was not disappointed and look forward to a good working relationship in the future for maintenance on the Escape and future purchases. I would highly recommend this dealership.

BIG MP

Dec 27, 2013

My wife and I recently purchased a used vehicle at Tom's Ford. From start to finish, which took only about 2 hours, everyone we dealt with were incredibly friendly, helpful, and accomadating. We started with our salesman Jim M. , he listened to what we needed and showed us what they had in our price range, NO GAMES !! When we decided on our car Keith the finance mgr. took care of all the paper work quickly and effieciently. The car was prepped while we waited and we were out in no time. I would definately recommend this dealership to everyone, and , will definetly be back when i'm in the market for another car.

Tyrone M

Dec 27, 2013

I'm in charge of a commercial fleet of vehicles and all our Fords get serviced at Tom's Ford. They always make time to get my fleet serviced quickly and correctly. I also bring my personal care there for maintenance and repairs and they always treat me well. I've been truly impressed by Tom's service and employees so much I just purchased a new 2014 explorer XLT from them and they made the transaction easy and weren't overbearing like some dealers. I appreciate honesty and good customer service so Tom's was a easy choice for me!

Joe Detailman

Dec 9, 2013

Traveled from Long Island NY over 2 hrs to purchase Ford Escape XLT. Worked out all the details over the phone with Rod. He provided bottom line number that we both were happy with. He even sent a picture of custom feature added to car prior to arrival. Gave me confidence to make the trip. Dealership makes an impressive presentation with excellent staff. Car and transaction was exactly as presented via communications. I was in and out with my purchase in a short time. Smooth transation. Amazed at how quickly it was executed. I would definitely travel to Tom's for a future transaction with Rod.

harryo1

Dec 4, 2013

After a bad experience with Malouf Ford my experience with TOM'S FORD was outstanding Scott and Enrico went out of their way to help me and got the exact car that I wanted

BrianRudowski

Dec 2, 2013

Michelle Marino was a pleasure to work with. She helped us get the vehicle we were looking for at the price that fit our budget. Very professional, no run around, very friendly and honest. Would highly recommend to anyone looking for a new car. Will bring all my business to Tom's as a result of Michelle. Thanks!!!Brian

Jrock1030

Nov 13, 2013

The Toms ford experience is without a doubt the easiest car buying experience I have had. Including other ford dealers. Michelle did a great job following up with answers to my questions and leaving me time to review without a hassle. I would recommend Michelle and Toms ford to anyone looking for a vehicle!!!!

buddywes

Nov 12, 2013

Fantastic all around experience leasing with Toms Ford. The service and time spent with me was great. Mike Bastedo my salesman and Enrico Cuzzi went beyond the call of duty finding me a car with the items I wanted. The service they provided me could not have been any better. Scott Nusbaum who reviewed all the paper work with me was terrific . I have leased my cars for the past 20 years and have dreaded doing so every three years.That is, until I worked with the guys at Toms ford. Great job

11aadd

Nov 11, 2013

I'm torn. I origanally rated Tom's Ford service center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was made by the employee. That wasn't my issue, though, as we all make mistakes. My issue was the way the employees at the service center reacted when i questioned the mistake made. I left very upset and angry. However, after posting my original negative review on this website, I was contacted by a service manager from Tom's Ford who finally validated my concerns. He was very apologetic for how I was treated and is working with me to make up for my negative experience. Because of this, I'm willing to give Tom's Ford service center one more shot. I'm hoping this experience was a one-time thing and that it will be positive the next time.

tammytan

Nov 11, 2013

I had a great experience shopping for a car at Tom's Ford. Mike Bastedo was extremely helpful and very knowledgable about the cars. The entire sales team was excellent. This was my first time getting a brand new car on my own and the expertise of the sales staff made it very easy. I would highly recommend Tom's Ford.

seviper06

Oct 29, 2013

What an excellent experience I had at Tom's Ford. I am very glad I picked this dealer. My parents had a horrible experience with another dealer that I was interested it in. Me and my dad was looking around on the lot by the Fiestas and Focus, originally planning on getting a Fiesta. Jim came to us and ask very polite if we needed help. We asked him if they had an performance blue Fiesta hatchback sitting around. He told us he was going to check to find out. It turned out that it was still incoming to the dealer and would arrive on November 3, 2013. We thanked him for looking it up for us and told us if we need anything us, just call him. So a few weeks after that and more extra research, I decided to get a 2014 Focus SE Hatchback and boy I am glad I did. Me and my dad asked for Jim and boy this man is excellent. Made everything very easy to understand and pleasurable. There was no-nonsense in anything that happen. Scott from finance was also excellent. He gave everything in plain site and did not BS at all. Both men were very very friendly and hopefully down in the future I can do business with them again. To sum things up, gotta love the fact there was hardly and fees that really boosted the price of the car. The doc fee of $45.00 is amazing compare to other dealers who charge 300+ more bucks. Jim and Scott, THANK YOU FOR THE GREAT EXPERIENCE!!!

joecresci

Oct 22, 2013

Walked into Tom's to check out a new F-150 with plans of saving my money for another time, but the staff ended up really helping me out and giving me a price that allowed me to get my new truck a week later! Matt was super friendly and worked with me for hours to find the perfect truck and Marc made an awesome effort to make delivery asap. Scott, the finance guy was also very informative and patient. Overall I had a great experience and will be returning!

mdml92

Oct 16, 2013

They make you feel comfortable, they take you through the process and make sure you understand it all. They are friendly and not just because you are a customer. I have bought or leased 6 cars from them and have yet to be dissatisfied with them. Finally convinced my father to buy his car last year from them.

mag0214

Oct 10, 2013

This is the 2nd car I leased from Toms Ford. I leased a 2012 Ford Edge a couple of years ago and I loved it, but the lease was almost over so I turned it in for the Early Bird Program. Enrique Cuzzi was great in explaining how the program worked to me and processed everything for me within a matter of minutes. Marc Brennan was my salesman again as he was last time and once again he was helpful and professional. He did everything possible to get me exactly what I wanted at a price I could afford.He even got the ball rolling on the paper work hours before I came in so the whole process of getting my new 2014 Ford Escape took no more than an hour from beginning to end.At the end, I dealt with Scott Nusbaum in finance and he was an absolute pleasure to deal with.He explained everything to me in detail and had me laughing the entire time. Overall, the service I have always received from Toms Ford over the past two years has been friendly and professional. I am already enjoying my Ford Escape and I have no doubt I will be dealing with Toms for many more years to come..

oraziony

Oct 6, 2013

From the initial phone call to Tom's Ford right through the purchase process and pick-up of new vehicle, the experience at Tom's Fords was as pleasant as it could be, given the anxiety of such a purchase. Upon arriving at the dealership we were greeted by Matt and made comfortable. We were then introduced to Scott Adeler who explained the nature of hybrid vehicles and had us test drive one. Scott spent as much time as we needed throughout the process. At no time did we feel pressured to purchase and there was no "hard sell" that we experienced at other dealerships. We are now enjoying a Ford Fusion hybrid and love the car. We are amazed there is not more press given to Hybrid vehicles as we are already saving a fortune on gas. Kudos to Scott and Tom's Ford of Keyport.

numnuts

Sep 30, 2013

My wife and I went into this dealership to turn in our 2011 ford escape and lease a new 2014 escape. We were greeted immediately by Michael Deblasi, a very friendly, patient and courteous man. We told him what models we were interested in and he went right to work. He made us feel very comfortable with no pressure. Michael went to the lot and picked out several escapes (2) that met our criteria. We test drove the 2 and picked out what we would like to get prices on. At that point we were introduced to Enrico Cuzzi. He was courteous, understanding and friendly. We told him our concerns with pricing and our budget needs. He came back with the two amounts for the two different models we liked. The day of the the pickup we met Scott Nusbaum. He too was very friendly & understanding and worked with us to explain all the forms we had to sign. We got done in a short time with going over the paperwork and then back to picking up the car. Michael went over the whole car with us and knew what he was doing. As we were doing that Enrico and Scott both came out to congratulate us and our purchase. We are extremely happy how this dealership operates. Michael, Enrico, & Scott really worked hard at making this purchase come together. They are excellent at their jobs and we thank them for all they did for us.

Alicebennett948494

Sep 29, 2013

I was seeking a new car to replace my Mercury. There were specific needs I had in a vehicle and a short time frame for making this purchase. From the moment I entered the dealership I received friendly and efficient service. Mike DeBlasi was the person I worked with and he was first of all a good listener. He gave me his undivided attention throughout the visit and was able to answer my questions and address my concerns regarding the vehicles I was considering. When showing me the vehicles in the lot he was careful to demonstrate the features that were of particular concern to me from our discussion. I was very pleased to select the Ford Escape and left that day with my new car.

mr7853

Sep 13, 2013

This dealership is the best I have ever stepped foot in! From the minute I got out of my vehicle till I stepped into my new Ford Edge, the staff could not have been more professional, helpful and just plain friendly. I got great pricing on my trade and the new vehicle. Scott, Scott, and Terry were over the top as to making things happen. No pressure or gun to your head either, had done all my homework ready to argue to get pricing etc. I never needed to refer to any of the paperwork I prepared to get my pricing. I will not deal at any other dealer from this day on!

TigerTom1980

Sep 9, 2013

This is the best car buying experince I've ever had!! I would tell anybody looking for a new car to go to Tom's Ford and ask for Mike Deblasi. Mike was helpful, friendly and fun! He tracked down the car we wanted at the price we wanted. He also worked very hard with Keith Ozut to get us the lowest monthly payment. We are extremely happy with our new Ford Escape and the great people at Tom's Ford!!

Tyrell82

Sep 5, 2013

Best salesman and experience I ever had with purchasing a new car. This will be the dealership I always return to. Was a great experience

Ralph4020

Aug 21, 2013

Was a nice relaxed sale not a lot of pressure. Dealership was clean and spotless .Gerry was great through the whole deal,made feel at home.

ThomasThornbury

Aug 15, 2013

Had a bad experience purchasing a used car from another dealer. Mike at Tom's Ford worked with me, provided me a very reasonable offer, and the whole deal was completed and executed in a single Saturday with a minimum of hassle. This is the third car I have leased/purchased from Tom's Ford and will continue to return to these guys. Once I find a good trustworthy dealer, I'll stick with them.

paulmarc23

Aug 13, 2013

I recently leased an Explorer from Tom's Ford. From the initial contact I made via the internet sales department to the point when I took delivery of the vehicle, everyone I dealt with was professional, courteous, and friendly. The entire process inlcuding a leased vehicle return was simple and pleasant. I would certainly recommend this dealership.

Layla1983

Aug 12, 2013

Tom's Ford is a family business that helps you to feel welcome, comfortable and at ease during the car-buying/leasing process. They help you to find a car and financing that meets your needs. We have been buying cars from them for about 5 years and will continue to go to them for our car needs. We feel at home there and that no question is a stupid question. They also don't put excess pressure on you so that you are able to make the decision that is right for you!

jstiesi12683

Aug 9, 2013

This is the second car I have bought from mike and the team and my third car overall that I have bought from toms ford. I am very happy with their service and their service department is top notch

evan33b

Aug 6, 2013

I am a younger man that has not been able to establish substantial credit, and I was looking to buy a decent pickup truck. Toms ford is a wonderful place to make that happen. Bill Gaffey is a very professional, friendly, and knowledgeable man. Toms ford was very reasonable and helpful in providing mechanical and other services desired on location. I couldn't be happier. The location is clean and very friendly. Thus far, excellent automobile. I purchased a 2001 ford f 150xl manual transmission. Clean as a whistle and runs excellent. I recommend this dealership to anyone looking to buy a great car!

kurtwarner

Aug 5, 2013

I have been a long term customer of Tom's Ford and continue to be pleased with both the sales and service provided at this dealership. They have more than a few employees that have been there for many years which speaks well about the management of the dealership, and which allows me to build relationships with people I can trust. I have purchased of 20 cars from Tom's Ford and recommend them without reservation.

lvonfintel1

Aug 2, 2013

Have been going to Toms Ford since 1995 my arrival in NJ my wife and myself have had numerous new cars from Toms, the thing that get me to always go back is the good service.The service department is the best.Please do not Change the good service.

nvalenzuela

Aug 1, 2013

Great overall experience. Starting with speaking to Matt on the phone who answered my questions, provided information on certified pre-owned vehicles and scheduled an appt. for me. Meeting with Debbie was great! she showed us around until I found the car that I really wanted . She knew exactly what I was looking for. Keith explained the paperwork and made me feel very comfortable when signing. I will definitely recommend Tom's Ford to all my friends.

paulbenfer

Jul 31, 2013

THE WORST DEALER IN MONMOUTH COUNTY FOR REPAIR SERVICE. We changed the battery on our 2010 Fusion. As soon as the battery was hooked up the air conditioning stopped working. We went on-line and found that this is a common issue with the Fusion. When we took the car to Tom's they tried to charge us $600 to fix it. When we complained they told us to pick-up the car, as they would not repair it. Every time you take the car to Tom's for service they try and jack you up on repair costs. We are calling Ford Motor Company to lodge a complaint.

f01gcb3

Jun 19, 2013

The entire process was hassle-free and transparent. Marc Brennan signed me up for an additional rebate, which worked out great. The entire process was much easier than I had anticipated - and I love the car. High marks all around

sundancetami

Jun 3, 2013

Kenny Gann provided a relaxed process, and attended to every detail of the sale. He reviewed the vehicle and its resources fully, and followed-up with me every step of the way. Kenny made the transition from my previous lease to the new lease simple. I look forward to my next new vehicle lease.

frank0411

May 13, 2013

Very happy with Rod and his hard work! The final price was lower than we worked out. I would tell everyone if you go there ask for Rod.

Destrada21

May 1, 2013

We really enjoyed our experience with toms ford. This is our second lease and we love both cars leased. I would recommend anyone buying or leasing a car, to purchase from them. Thanks for all of your help. Each person made our experience easy and pleasant.Danielle and Sam Estrada

annela762

Apr 15, 2013

Working with Matthew Murtagh was a great experience. He was very personable, professional and knowledgeable about the new cars I was considering to purchase. He took the time to answer all my questions and if he didn't know the answer he found out immediately what i wanted to know. This is the second time I have purchased a car from Tom's Ford and I plan on returning for any future purchases. I would definately recommend their dealership.

royjrsclan

Apr 12, 2013

Our experiece at Tom's Ford was very easy. Saw our Edge on line and knew exactly that was what we wanted to purchase. Our sales rep was very helpful.

Tom52

Apr 12, 2013

Went to Tom's Ford because of the poor reputation of my local dealership and desired to lease a new Ford. I was pleasantly surprised with the level of service and professionalism of your staff. I got the car I wanted at a price I could work with the same day. Rod Anderson was particularly helpful and even made the trip to my home in NY to have my wife complete paperwork who could not come to the dealership due to an illness. Thanks again! Will recommend your dealership to family and friends!

PeterBruno

Apr 10, 2013

I have now bought my 3rd car at Tom's Ford. Everytime the expereince has been non painfull, no hasssle, and pure honesty.I'd reccomend Tom's to anyone

CruisinBill

Apr 9, 2013

Went in to trade in my lease and get a new vehicle. The staff was very helpful and Marc did a great job working with me to get me a great deal on the vehicle I wanted. Would definitely recommend this dealer to friends. Thanks!William G.

chrisjules

Apr 8, 2013

I started the internet sales process with Matt and closed with Jim. I walked in after doing my research and settled on a fair price. The process went well. The $45 dealer fee was right on and $250 less than the other guys.thank you,Herb G.Hazlet

gothic6064

Apr 8, 2013

Excellent service, great deal, good price,great seller, friendly, good customer service, We are really satisfied with the overall experience .We also appreciate all your assistance and promptness . Thank you Mike Batesdofor your time and dedication !!!!!!!!!!!!!!!

MatthewOden72

Apr 8, 2013

I have been a customer of Tom's Ford for about 16 years, I just leased my 6th vehicle through this dealership. They have always been very cordial and friendly. They always go out of their way to get me what I want for as close to price as I'm looking for. Enrico has been my salesman for the last 3 vehicles, but over the course of this visit was promoted to a new position. He made the transition over to my new salesman Mark very easy. Mark was very knowledgeable and helpful when It came time to leave with my new car. Thank you, I'll definitely be back and send others looking to buy fords to this dealership.

wagnerdi

Apr 5, 2013

From the time we arrived to the close of the sale, everything was wonderful. Ken took excellent care of us and made the buying experience a joy. We would not hesitate to recommend Tom's Ford to anyone.

06161806

Apr 4, 2013

ken gann , went beyound what i was looking for.he was direct and explained all at time of purchase .greg v.(escape).great service.thank you.

Nyknicks20rule

Mar 29, 2013

Marc was very helpful and knowledgable. He made the car buying experience great and I would definitely recommend him to any of my friends. There were no hassles and he was very straightforward. Overall a very good experience.

mannychilds

Mar 28, 2013

Took about 6 hours to finally get to see finance. After getting home I realized I never asked for a car fax. And yes my mistake car was in a big accident. I guess they got one over me. And after driving for 20 miles i realized there was a squeeking sound coming from the car. Turns out the dealership failed to realize the wider back tires were on the front of the car and were rubbing.

SiteDrifter

Mar 28, 2013

It is my pleasure to give Tom's my service business and future car buying business all because of how Toms Ford treats it's customers. I have never experienced such outstanding customer service in 25 years of owning new vehicles. Tom's Ford has set themselves apart from the competition which is great for all the Ford owners in the area. This dealership is the real deal when it comes to premium customer care, value and overall satisfaction!

kitteng

Mar 24, 2013

Great experience we were not pushed into anything we didn't want and they were able to get exactly what we wanted Matt m.was an amazing salesman and had us in and out in no time Matt helped us set our new edge up in minutes ..great experience..we will recommend all our friends to toms Ford

Zhelfrich

Mar 24, 2013

Great dealership and excellent service i recently purchased a used 2011 f-350 from here and the whole experience was great between them trying to get me in a vehicle i was truely happy with and fit my needs.

Ccamm21

Feb 25, 2013

I couldn't have asked for more accommodating salesman than Enrico Cuzzi or Jim Mellas. I told them what I was looking for and they found me exactly what I wanted. I have recommended them to a few friends and family members already.

April41917

Feb 23, 2013

I went to Tom's to purchase my new 2013 Ford Focus and the staff at Tom's made my experience very smooth and straightforward. Rod Anderson took lots of time to explain my options to me and help me select the right vehicle for my needs, and really went the extra mile to make sure things were as easy for me as possible. Scott Nusbaum took care of my finance paperwork and he was an absolute pleasure to deal with. He went through everything very thoroughly and honestly and made sure I understood every line on the papers I was signing. My experience with Tom's was 5-stars and this is an excellent dealership.

ashleyaa

Feb 19, 2013

What a Great experience I had at Toms Ford in Keyport, thanks to Matt Lyden who went above and beyond to listen to me and get me connected to a true Professional Sales Representative ( Rod Anderson) My experience with Rod was like sitting down and chatting with a close friend, he made things to easy for me to understand and answered all my questions without fail. I am so looking forward to picking up my New Ford Escape this week. Thanks Rod I look forward to seeing you again and Extra Special thanks to Matt Lyden!

Brac

Feb 17, 2013

Scott was very friendly, conducted our transaction quickly, and in a very professional manner. He also has a good sense of humor.We like that you have employees who have worked at your dealership for many years, it shows that they care for and believe in the Ford product.

anniezee

Feb 15, 2013

Every person we encountered was warm and friendly. We feel we received a fair price for our lease and would definitely recommend Toms Ford to friends and family. The overall experience for this lease was the LEAST stressful we have ever had! Keep up the good work.

Kevin M.

Feb 11, 2013

When first walking into the dealership I noticed how friendly the employees are. I was very happy buying my Edge from Tom's Ford. I had a great experience with dealing with sales and finance. It was the least amount of pressure buying a car that i ever had. The service department also was great when I needed my oil changed. It was nice having the shuttle driver drive me home and pick me up while my car was getting the service done.

highly offended

Feb 8, 2013

I was in for service 3 times and they couldn't fix the problem. On the third time they wanted me to continue to agree to tests even though the problem was discovered. When i refused further tests and demanded the part be replaced the service manager lied and said he will order the parts, then after i left he said i was irate and he refuses to do business with me again. Poor customer service! When another dealer saw the video of the problem they ordered the parts within 5 minutes and i will go there next week to fix the issue. The service manager is an awful representative of Ford and i will never go there for service or sales again.

vig1116

Feb 7, 2013

I was in for service 3 times and they couldn't fix the problem. On the third time they wanted me to continue to agree to tests even though the problem was discovered. When i refused further tests and demanded the part be replaced the service manager lied and said he will order the parts, then after i left he said i was irate and he refuses to do business with me again. Poor customer service! When another dealer saw the video of the problem they ordered the parts within 5 minutes and i will go there next week to fix the issue. The service manager is an awful representative of Ford and i will never go there for service or sales again.

Madness3881

Feb 5, 2013

Gerry was awesome. He took care of us from the moment we walked in and made the whole experience enjoyable. I would definitely come back.

froggykls

Jan 30, 2013

My father worked for Ford Motor Company for 31 years so we used the A/Z plan to buy our new 2013 Escape. Everyone worked with us and was nice with us. In the past at other dealerships when you say you have the A/Z plan you get treated differently. I am glad to say Tom's Ford was great. I would recommend this dealship to others.

lpnnurse

Jan 29, 2013

Shane Carney in the internet department was very informative and prompt in answering my inquiry about a used vehicle.He not only called and left me a message but followed it up with a very nice email.Thank you for all your help.Mike Bastedo was very helpful in the purchase of my 2010 Ford Edge(Ellie) my daughter Kayla named her.He knew alot about the vehicle and all it had to offer.He was super friendly and even got it worked out so that my payment would be in my price range saving me a few bucks.I want to say thanks again for all your help.I absolutely love my new car and the overall experience was outstanding and a pleasure to have worked with Mike and Shane.

lvonfintel

Jan 27, 2013

Your salesman Gerry is a very good man, was very helpful in everything he did, the finace gentleman was also great.Your serivice department is the reason i always return to Toms, the sales team you deal with once in 3-3 years the service department every 3 months.They are Great.

CHARLESZAMBITO

Jan 25, 2013

After dealing with car dealerships only on Staten Island and Brooklyn I finally decided to drive over to Tom's Ford in Keyport,New Jersey and was pleasantly surprised. not only was the internet experience fantastic with matt lyden going out of his way to find my family the perfect vehicle that fit our needs-and salesman jim mellas taking me out on several test drives and allowing me to make up my mind with no pressure when i was ready to lease or purchase my next vehicle. It was an easy choice when toms ford gave me my best deal both on my new 2013 escape titanium and on my trade vehicle. Nothing buthigh praise for everyone at Tom's Ford and will recogmend them to all my family and friends from now on. Thanks CHARLES ZAMBITO STATEN ISLAND,NEW YORK

tsantos8972

Jan 23, 2013

My husband and I went to Toms Ford as it was recommended by our Mechanic (which we visited often due to all the issues our old '97 truck was having). Our repairs were going to be more than our truck was worth so we went looking for a used SUV. Mike greeted us and showed us all around - at used and new SUV's. He explained how Leasing worked vs purchasing a used vehicle. We was very friendly, detailed, and patient with us. We test drove the Ford Edge and fell in love. So much that we traded in our old vehicle and drove off in "Mallory" (we named her) that very same day! We now feel so safe knowing our 3mo and 3yr old are in a save vehicle and are thrilled with all the features our brand new Edge has. Very happy with the purchase and would recommend to everyone. Mike rocks!

GreasyGuido

Jan 22, 2013

Both myself and my wife are always impressed with the cordialness of all of the employee's at Tom's Ford. We are always greeted with a smile and a "how are you". We joke about the memories of some of the staff as a salesperson I've never worked (Rod Anderson) with but always takes the time to start a conversation with me, actually remembered I had an injury the last time I was in for service. And then there's Debbie Wagner who remembered my wife's hair color being different from the last time she saw her which was over three years prior. Considering we have bought one vehicle and leased two with Tom's over the last 4 years, and during the overall process of shopping, test driving then the negotiation of price we've never felt pressured. Our recent trip to Tom's had me make an appointment for 10am on a Saturday w/ Debbie and when we got there she was waiting for my wife and I and had numerous Ford Edge's ready for us to look at. This was the second time we worked with Debbie and after finializing the deal it's was like working with someone you could call a friend. Honestly, I compared dealing with car dealerships like going to a dentist. You hate going but you have to go even though you know it's going to hurt. I (we) don't feel like that working with Tom's Ford. Tom's Ford is a dealership I would and I have referred others to shop at.

Jsparacio74

Jan 22, 2013

Tom's Ford is top notch! We had such great experience with our first car, we went back for our second one. Rod Anderson is truly a great person to deal with. I look forward to going back to Tom's Ford in the future.

miss0kelly

Jan 19, 2013

My experience with Tom's Ford had been a very pleasant one. I had lost my car during Superstorm Sandy and was desperate to replace my car as soon as possible. I wanted to replace my used car with another (decent) used car. After an entire day of searching dealership after dealership, I had just about given up on finding a decent car. My father had bought a used Ford Fusion from Tom's Ford a few weeks prior and was very pleased with the business. He had mentioned that I may find a car there, as a last-ditch effort. So, my last stop of the day was Tom's Ford, and I not only left with a car, but with a brand new Ford Focus! I am extremely pleased with the outcome, and the process was surprisingly smooth and painless. Between my wonderful and informative salesman, to the helpful and informative finance manager, I left the dealership confident and safe knowing that I had made the right decision leasing from them. Besides the individuals I worked with personally, the entire staff were helpful and friendly without being overbearing and pushy. The atmosphere of the dealership seemed relaxed and stree-free, unlike many other dealerships where you feel pressured to buy and you have a dozen salesman at your feet. I would definitely recommend buying/leasing from Tom's Ford. I was extremely pleased with the outcome, and I'm sure you will too!

Sparky32752

Jan 17, 2013

Our recent experience at Tom's Ford was an extremely pleasant one. Our salesman, Enrico Cuzzi was very courteous and knowledgeable about the Ford Explorer. When we took delivery he carefully explained everything about the Explorer in a timely fashion. Keith Ozut helped explain the financing terms and did a great job. I would highly recommend Tom's Ford to anyone who is looking for a new vehicle.

Kfrey21

Jan 12, 2013

Enrico was great to work with! He was able to get us a new lease at our price point and sent us home in a new car the same day!

Timefreys

Jan 12, 2013

We had a very pleasant experience purchasing our new lease. Rico was very helpful and a pleasure to work with! We left feeling great and loving our new Escape!

rose.galiccapone

Jan 3, 2013

I leased a f150 Harley Davidson from a local dealership in Staten Island on Oct 13 on Oct 29 the truck was totaled due to hurricane Sandy.I found out that what i was leasing the truck for was a ridiculous price.I went on google to do some pricing Charlie Schaub was the first to contact me via emails at my request.HE was very professional and made me feel comfortable.He put together a deal which was 175 dollars a month less than my original payment.At that point he led me to Enrico Cuzzi who carried the ball that rest of the way. Enrico couldn't have done a better job for me he made everything very easy.He told myself and my wife to feel free to call him at anytime and not once did either one of us feel as if we were bothering him.If he were busy he would return our call as soon as he could and was prompt.I have leased as well as bought many new cars in my life and as dealers often get a bad reputation these guys are a 360 degree opposite of that.they should be highly commended and rewarded and i will recommend them to any of my friends who are interested in the ford on lincoln market. Best Regards Bob Capone

stevenfryan

Dec 28, 2012

My salesman Enrico Cuzzi is tops he knows his Ford trucks and car and Keith Ozut he is also tops when it come to working loans...i will always buy my fords at Toms Ford

aprilbaby1971

Dec 26, 2012

During a very devastating time in my life Enrico and Scott made things a lot easier for me to deal with. I am displaced from Hurricane Sandy and I lost two cars in the storm, but these two men answered any questions I got the job done for me. I would absolutely tell my friends about them!

djej2012

Dec 25, 2012

Just purchased a 2013 Ford F-150 pickup and leased a 2013 Ford Escape,we worked with MIke as we had previously bought a used car from him. Both times were smooth and stress free,he is one of the nicest guys you could meet,not the least bit pushy and he know so much about Ford vehicles ! We would recommend him to anyone looking to either lease or purchase a Ford vehicle. Keith Ozut is also a great guy,very calm, friendly and professional.

brunadevino

Dec 20, 2012

Gerry is awesome. He did what he promised and got me the vehicle a day early. Thank you for going the extra mile. The process was very smooth and easy. I love my Escape. Thank you!

Patricia J Moran

Dec 20, 2012

We have been doing business with Tom's Ford for over 20 years. We have purchased both new and used vehicles. All of the people we have dealt with give you their best to make sure you are satisfied. We have recommended the dealership to many of our friends and family.

Abummmmm

Dec 13, 2012

Walked in to the dealership with a car in mind and color but after the professional experience that Enrico has he showed me a different color that cought my eye worked on the price for me if I had any question he new exactly how to answer them professionally very very happy after getting my new ford fusion witch I love he went over the whole car with me step by step and he new his stuff its like he made the car lol I would defiantly 200% recommend Erico to anyone for sales and also the dealership. Ps I am very very happy thanks guys

jimmart

Dec 13, 2012

I purchased a 2013 Mustang GT from Tom's Ford. Let me start by saying that this was not my first new vehicle as I have purchased from different manufactures in the past. The sales PROFESSIONAL I had the pleasure of dealing with was Enrico Cuzzi. His service, courtesy and professionalism along with his knowledge of the vehicle was something I just didn't think existed. I definitely recommend Tom's Ford to anyone looking to be treated with respect and honesty. And don't forget to ask for Enrico Cuzzi, you don't know me but you will thank me.

barbmin

Dec 12, 2012

My beautiful 2009 Ford Fusion, purchased at Tom's Ford in 2009 was flooded and totaled by Sandy. My experience with Tom's Ford with the initial sale and the service visits of my car over the years were all extremely positive. They earned my trust so when I needed to replace my car I immediately called my friends at Tom's Ford. I never even considered buying anything other than a Ford from any other place but Tom's. They spent a lot of time finding the 2013 Fusion Titanium I am now driving. I didn't even have to go to the dealership until the day I picked up the car. They handled everything for me over the phone. I have dealt with several other dealerships in my life and the experiences were never that good. I can't say enough about how well managed this place is and what a great team they have there. They understand the value of great customer service. I highly recommend this dealership. I travel from Staten Island to the dealership in Keyport, NJ for every oil change.

JIMTONER

Dec 11, 2012

QUICK & FAST EXPERIENCE. SALESMAN WAS VERY HELPFUL, DID NOT HASSLE. OVER ALL WENT VERY SMOOTH WOULD BUY AGAIN EVERY THING I ASKED THE ANSWER WAS YES

nickcol

Dec 11, 2012

This was my second visit to Toms Ford and the second time dealing with Mark Brennan. I was very pleased both times. I would recommend this dealership and my sales person to my friends and family. I plan on making Toms Ford my only dealership to buy from.

Dorothy Burnett

Dec 9, 2012

I have purchased other vehicles from Tom's Ford over the years and will continue too.I always feel welcome, the staff are always pleasant and not pushy (all over you when looking around).Over the years I have come to know all the sale personnel and feel they all are great.I stick with the one I started with Ken Gann he seems to know my needs in what I like to drive and always comes thru with finding the car I"m looking for.Scott in the finance dept., is always helpful.I can continue but I would be repeating myself Kenn is a great salesman and Tom's Ford is a great dealership to purchase a vehicle.

lmzakreski

Dec 7, 2012

I went to Toms ford looking for a crossover/suv. previous to this i already looked at 4 different makes at 4 dealers. I encountered various sales pitches and sales tactics.I did not feel comfortable with these dealers. I tried Toms Ford and was met by Debbie Wagner. She was very knowledgeable and honest with her answers. She did not try to pressure me into higher end models. She listened very carefully to what I wanted in a Car and steered Me in the right direction.I felt very at ease during this process. Everything that she said was backed up by the sales manager with no hesitation. The meeting with the Finance Manager was also pleasure. Again an extremely knowledgeable individual who made Me feel right at home. The entire sales process at Toms Ford was Stress Free. The atmosphere could not be any friendlier. When I picked up My SUV, all the individuals that I worked with helped put car Mats into the Vehicle. We jokingly bantered around. I truly felt like I was amongst Friends. I can't say this enough. The Toms Ford Team made My buying experience a pleasure.

Jenn1229

Dec 2, 2012

Both Sales & Finance departments worked very hard to get me the car I wanted with in my time constraints & with lower financing rate than I could obtain on my own.

vcappetta

Nov 29, 2012

I worked for Tom's Ford many years ago and I know the professionalism that lives under that roof. Enrico was a gentleman; he humored and respected me as I laid out my requirements to put together a satisfactory business deal....and he made it happen. Keith Ozut simply put the icing on the cake.Congrats Bobby Lyttle, larry Doremus et al....Tom's is still great after all these years- Vic Cappetta, former sales/leasing colleague.

doreendee

Nov 24, 2012

I have been a customer of Tom's Ford for the past 5 years. We just bought our 2nd car and cannot be more pleased with the service we recieved. It was painless! We were in and out in record speed with no hassles and being completely satified with our deal. Jon, Matt and Scott were a pleasure to work with thru the entire process. We felt very comfortable and at ease.

ajmeyers

Nov 20, 2012

Over the years I've purchased a number of cars and trucks from many differenf dealers Toms ford and mike made the entire experiance easy. They worked with me and helped after I lost two cars in super storm Sandy. When I took possesion of the car and drove it to work appox 37 miles I noticed that there was a lot of viberation in the front end I mentioned this to Mike when I went to Toms to pick up my plates and reg. Mike took me over to the service dept where they check and corrected the problem. I strongly recommend Toms Ford and will deffenitly be back.

mpac

Oct 18, 2012

At first I was skeptical as to whether I was going to get the car I ordered at the price that was promised because there were some delays. But, the sales team went out of their way to make things right. Very pleased with the transactionfrom the professionalism and friendliness of the staff to the price of the car. Thanks again. Peace!

CynF23

Oct 17, 2012

Enrico was by far the best salesperson I have ever worked with. He is very personable and listened to what I was looking for in my next car. He did everything he could to get me exactly what I wanted. I had a great experience with my purchase and would definitely recommend anyone to see Enrico for their next car.

mr.vangelis

Oct 12, 2012

Talk about no hassles - this was by far the best experience I have ever had at a car dealership. I have never felt so at ease during my decision to lease a vehicle. I dealt with a wonderful sales-rep, Debbie Wagner, who was able to help me better understand which product actually suited me best, and did so intuitively and without any pressure. She did her best to accommodate me within my budget, applying all applicable discounts and incentives from Ford, in an effort to make this deal a reality. I actually drove away feeling appreciative of the experience at Tom's Ford. How often does that happen to someone? When my lease is up, you can bet I will be back to see the latest Ford products and the folks at Tom's. Great job!

dhrunkaehlers

Oct 4, 2012

Overall experience for buying a car was fantastic. Had a great selection and price was comfortable. I didnt feel like I was getting a 'steal' but you get what you pay for and we got a great car. I had second thoughts about the brakes on the car and Mike took it in immediately and had them cleaned and looked at. Also have a shuttle service to drop you at home and pick you up while you wait. We financed through another company and there was a lot of confusion but overall it went smoothly. I woukld definetly shop at Tom's Ford again.

eric.holderbaum.1

Oct 4, 2012

I was buying using the d plan and everyone was very helpful and knowledgable. I would recommend this dealership to my friends and family without a thought.

bhoffmann76

Oct 3, 2012

I was very pleased with the sales/lease process. I was offered options and was able to make an informed decision. Ken and Keith were gentlemen.

Mcsimone

Oct 3, 2012

The service was great as usual. This is the third vehicle we have leased through Marc Brennan and we couldn't be happier. They always offer great deals and we always leave happily satisfied. I would highly recommend this dealership!

pojomo

Oct 3, 2012

This is my fourth car I have bought from Tom's Ford. Scott sold me my first one back in 1991. Every time I bought a car or came back for repairs, I have received nothing but the best of service and help. I met Enrico this time and he continued to help me the way I wanted to be helped. No more or no less. I have and would again recommend your dealer ship to my friends and family. Yours truly Paul J. Mikolas

bsardone

Sep 26, 2012

This my second purchase from Rod at Tom's Ford. Rod is the best! He found the exact Explorer that I was looking for. He went over every aspect of my new Explorer, highlighting the most important pages of the manual, then going over the vehicle, giving a demo of the awesome active park feature, and syncing my phone. Scott was also great during the business transaction. Everyone at Tom's Ford has been friendly , courteous and helpful. This is why I continue to be a customer.

dawn.sullivan.3975

Sep 24, 2012

Had a great car buying experience just as I have had for years at Toms Ford. Big thanks to Rico and Al for all your help!

michelle.mccullagh.9

Sep 20, 2012

From the very start of my process in looking for a car I wanted to purchase and all the way to the end Charley went above and beyond to get me exactly what I wanted. After going through different options and having all the information I would need he went even further. He listened to me and knew what I wanted wasn't available at Tom's Ford, he searched to find my perfect car. He didn't stop there, I know it was a process to get this car and he was a part of the process in making sure I got it. Just having Charley to work with made me want to buy my car from Tom's ford and I was willing to wait for the car to make that happen. Following meeting Charley I met Ken. He is also a huge reason behind my decision that I absolutely had to buy from Tom's Ford. He was so personable I felt like I had always known him. He talked to me as I feel he would someone he cared about. We talked daily, even on his days off because he wanted make sure I was OK, he knew I was nervous. He made sure I got what I wanted, I know not because of the actual sale but because he wanted me to get exactly what I wanted. He wanted me to be truly happy and I now am more than I could have expected not just for my car but for the experience in dealing with Ken. Matt was great because he was called upon to help in showing me how to work different things in my new car that I wouldn't have been able to on my own! He was just as friendly and personable and continued to make my experience at Tom's Ford fantastic. I am grateful not only for my perfect car but for the experience I was fortunate to have in purchases her all around! Special touch- I got my amazing beautiful car on my birthday and along with got a card wishes me a Happy Birthday from all those great people I dealt with along the way! Thank you all, I will be forever grateful and all that know me, I tell them Tom's Ford, there's no other!

jimmymac.parkeast

Sep 18, 2012

Great Experience!! I felt very assured during the purchasing of my ford fusion. It is good to know that the door is always open at ford for any questions.

pd1rla

Sep 14, 2012

Enrico was an awesome salesperson, very imformative and managed to get the deal done within a short period of time. We would recommend anyone interested in a ford vehicle to stop by and see him. We also will be back to purchase our next vehile with him (Ford Fusion).Thanks again.Patty and Fred Dirla

Neida C.

Sep 11, 2012

My salesman is Mike Bastedo. He is the nicest guy you everwant to meet. He allowed me to test drive several models, in the rain...without hesitation, while I was making up my mind. He is very knowledgeable,and has a great sense of humor, which I really appreciate.I'm happy with my Ford Focus SES sedan 2009!Thank you Mike!Neida C.Keyport, N.J.

2013coyotegt

Sep 7, 2012

I gave toms for an excellent rate because :Great environment:Very welcoming :Honest people:Excellent hospitality:They hear what you have to say and ask you how you want things instead of "telling you" :Awesome people persons

ryan.alfano

Sep 3, 2012

Reason for excellent rating: Great hospitality : Awesome welcoming : Fun and enthusiastic employees : Great help with anything and everything: Best service possible: Everyone extremely sociable : Overall a very good experience and hope to deal with again.

cdesan23

Aug 27, 2012

This was our second purchase from Ken. We found Ken completely by accident 2 years ago when we visited the dealer only because they had a car on the lot we were interested in. My wife and I purchased her Lincoln from him 2 years ago. The thing that struck both of us was fact that we felt completely comfortable with Ken, he never pressured us, actually listed to what our needs were, asked all the right questions and placed us with the best car for us, even if it wasn't exactly what we visioned when we walked in. When I decided to replace my car this year, there was very little doubt we were going back to Ken. Once again he took the time to ask all the right questions and place me with the car that was right for me. Ken went above and beyond to get us the right deal and had no problems working with me on the last second modifications I kept throwing at him. Ken takes the time to make sure your familiar with your vehicle when you come to pick it up and he even Color Code's all the important sections of your owners manual for you so that you can quickly address an issue when you are not at the dealership. I picked up my new Fusion from him on Saturday and I can guarantee that when my wife's lease is up next year will be back at Tom's Ford dealing with Ken again. BTW we live in Bridgewater NJ, and have to drive almost 40 minutes to get to Tom's, have many Ford dealers closer to us, but will only deal with Ken and Tom's Ford.

retsam1721

Aug 22, 2012

They were very friendly and made the whole experience easy as one could wish, I would definitely buy again from Enrico and Tom's Ford again!

AJS1

Aug 20, 2012

Ken Gann spent 3 hours with my wife and myself detailing all aspects of the Ford Explorer and the various packages that were available during our initial visit to the dealership. At no time did Kenny look at this watch or pressure us that he had other commitments. Ken was available via email/text/mobile/direct phone for all our follow-up questions and worked to find a car that matched our exact specifications. Ken was great to work throughout the complete process.

ralphzara

Aug 16, 2012

ken made me and my husband feel very comfortable. ken and his co-workers really went out of thier way to help us.they should have more salesmen like ken) he is funny and a very nice guy and i hope he is still there when our lease is up and we come back.

craig.stoll.754

Aug 15, 2012

I had been to another dealer, where they did a "bait and switch" on me. I feel no need to mention that dealer. So I went to Tom's, where I had bought my previous truck in 2004. Kenn was helpful, knowledgable, and very straight forward when dealing with pricing options. I did not get the "car salesman" vibe at all. I would deal with Tom's again, and I would recommend dealing with Kenn.

STJOHN413

Aug 14, 2012

AN EXCELLENT FAMILY ATMOSPHERE.THE EMPLOYESS TREAT YOU WITH RESPECT AND TAKE TIME TO EXPLAIN EVERY DETAIL. I AM A 20 YEAR YEAR CUSTOMER AND THEY REMAIN THE SAME..CORDIAL PROFESSIONAL AND THOUROUGH......

johnnynono

Aug 11, 2012

I was referred to Debbie and Tom's Ford from another customer who had a positive experience with her as well. I had dealt with many dealerships over the years and always felt like I was in the shark tank- what a contrast with Tom's Ford! From the first interaction through final negotiation, Debbie offered the most genuinely warm and friendly customer service. I never once felt pressured or cajoled to buy. She was not only extremely knowledgable, but worked closely with my fiancee to tailor a deal that worked for me. I cannot fully express how thankful I am to Debbie for making it possible to drive away with a fantastic car and what a pleasant experience the entire interaction was. I personally recommend that if you are in the market for the brands of vehicles they sell that you save time and aggravation and just go to Tom's Ford- a matter of fact, I hadn't even considered a Ford Fusion until we spoke to Debbie and I am elated with both the vehicle and the personalized deal I received. Debbie is more than a great "salesperson". She is a real deal amazing person and I would be hard pressed to ever buy from someone else again. To the other dealerships- take note! This is how you earn satisfied customers for life. Also, they have a pretty sweet fishtank :)Thanks Debbie- you made it possible for me to get an amazing car at an amazing deal. I appreciate your time and LOVE the fusion even more every time I drive it!

billsoxfan

Aug 8, 2012

As always my experience at Tom's Ford was a pleasureable one. Debbie is one of the best Sales people I have ever dealt with when getting a new vehicle. She is always very kind and helpful, not pushy, attentative and a true pleasure. The paperwork was ready when they said and signing couldn't have been easier. Thanks again for a great car leasing experience.

jennylynn920

Aug 8, 2012

I highly recommend Tom's Ford and Marc Brennan as your salesperson. This is my second purchase, and I feel like the dealership and the salesperson will be my life-long go-to's for my car. The dealership itself is very nice. The atmosphere is friendly, which makes it easy and comfortable when looking for a new car. Everyone in the dealership is friendly and says hello to you. I took my first vehicle into the service department for oil changes and found the service department to have the same sort of professionalism. My salesperson Marc was very thorough in explaining everything to me about my new car. He offers a continued relationship to you with himself and the dealership after the purchase of your car..he was really helpful in saying to let him know if I ever needed anything or had any questions. I think it is always a bonus to do business and work with someone that you just genuinely like, and that's how I felt about going through the deal wtih Marc. This dealership is family owned, and the family owned feeling very much oomes out when your picking your vehicle, and going through the financial process. Highly recommended!

Pipechick

Aug 8, 2012

it was time to turn my lease and decided to go to Tom's since it is close to home. I've been leasing vehicles since 1997, and Tom's stands out. The place is clean and professional. Enrico was available as soon as I walked in the door. He was friendly and pleasant to deal with. We took a test drive where he explained all the new features in the Fusion I was interested in. Once my decsion was made, hegot everything ready. He even called my insurance company to transfer my coverage - a first for me! Since it would a bit to get the ready to leave, I decided to wait in the waiting area. While waiting, I also saw how attentive Tom's treats their service customers - which is why I'll be taking the car back anytime I need service. When my car was ready, Enrico once again explained all the features of the touch screen. He was great. My experience at Tom's was great - I'd recommend them to anyone looking for a Ford product.

BILLKIM1007

Aug 7, 2012

I HAVE TO SAY THAT BUYING A NEW TRUCK AT TOM'S FORD WAS THE EASIEST, MOST ENJOYABLE TIME I HAVE EVER HAD BUYING A VEHICLE. EVERYONE WAS VERY NICE AND FRIENDLY. VINNY WAS EXTREMELY KNOWLEDGEABLE ON ALL ASPECTS OF BUYING THIS VEHICLE, AND TREATED US LIKE FRIENDS NOT CUSTOMERS. I HAVE TO SAY THAT SCOTT NUSBAUM, THFINANCE GUY, WAS GREAT TO WORK WITH AS WELL. HE HAD A GREAT PERSONALITY AND MADE THE WHOLE PROCESS FUN INSTEAD OF US JUST FEELING LIKE ANOTHER CUSTOMER. WE HAVE RAVED ABOUT THE WAY WE WERE TREATED AT TOM'S FORD TO EVERYONE WHEN SHOWING OFF OUR NEW TOY. THANKS AGAIN EVERYONE FOR MAKING ANOTHER ONE OF OUR DREAMS COME TRUE.....

joeexpo215

Aug 6, 2012

I was Not in the market for a New truck but when i drove by and saw the selection I just had to stop. I met Joe Nesci and found him wonderful to talk to and not pushy! We walked around & we spotted my truck, beautiful one year old & extremely clean...Told him a number I could do since I was not really looking and we came to a very nice deal so I had to buy... Love It!

billybobbacon

Aug 2, 2012

Enrico was top notch with product info and personal presentation. Top sales associate,pleasure to deal with ,made whole process that much easier. William J. Smith15 Passaic Street Middletown N.J.07748

TheApplianceGuy

Jul 30, 2012

After 14 years, 200k miles and quite a few repair bills on my old Dodge pickup, it was time for a new one. I was impressed with the new EcoBoost motor so I decided on a new Ford F150. I built my new truck on Ford's web site and then clicked find my truck. I was contacted by a sale person from Fullerton Ford, (my local dealer) and was just given lip service and from his attitude I could tell he really couldn't be bothered. "Yeah come down to the dealership and we'll see what we can do". I called Malouf Ford, same thing. Hmmm seems like no one really cared to make a sale of $40,000. Go figure!! I searched through all the central Jersey dealers for what I was looking for. I made several other calls to Liccardi Ford and Flemington Ford and still the same attitude from the sales reps. I finally came across Tom's Ford in Keyport. Charlie Schaub took my call. I told Charlie I found what I was looking for on their web site. Unfortunately he said that truck was on order and about 3 weeks to a month away from arriving at the dealership. Not to worry he said, I'll find your truck for you. Right there on my first call to Tom's Ford he started searching through other dealers inventory and found my truck!! Unbelievable!!Charlie told me he'd have the truck by mid week, (this was a Saturday when I called). We agreed on a price and terms and then he handed me over to Enrico Cuzzi to finalize the details. Enrico and Charlie for that matter, are very professional and knowledgeable about what they do. I was at ease with both of them right from the start. Enrico gets on the phone and in less than 5 minutes everything was done!!That Tuesday I get a call from Charlie saying unfortunately that truck was sold and he had a couple others lined up that would suit my needs. He took the time to go over all the trucks he had found and answered all of my questions. He finally found my truck in Delaware. They sent a driver down to pick it up the next day!! All of this going on and I never stepped foot in the dealership!!With my work schedule I couldn't pick it up until Saturday. Ok no problem, what time would you like to pick it up? (This is a car dealer bending over backwards for me??!!) He went over everything they were going to do to ready the truck for me. Complete detail, make sure everything is in top notch form and fill the tank. Wait a minute I said. You're going to fill a 36 gallon gas tank?? Charlie sounded a little surprised by my question. I told him with every single vehicle I've bought in the past 30 years, I've had to drive from the dealership and find a gas station QUICK! He told me they do that for every single customer!! Unheard of in this industry!!I arrive at Tom's Ford an hour late and guess what? No problem again. I see my new baby right in front of the door and it's gorgeous!! Having never met Enrico before he comes out and said you must be Bob. I guess he could tell from my ear to ear grin. What a nice guy. We walked around the truck as he pointed out various features about it. We went inside to take care of the paperwork. Oh boy, here it comes, 3 hours of waiting while the forms are produced. Nope wrong again. All the paperwork was ready and waiting for me to sign. I was in and out of the finance office in less than 5 minutes!! Honest!!Usually this is when they throw you the keys and say have a nice day. Nope, wrong again. Enrico takes me out and goes over every single little thing about the truck. With a showroom full of people he takes about a half an hour of his time to acquaint me with my new truck. A couple of fist bumps and a buddy hug and I'm good to go!!I can't begin to say enough good things about Tom's Ford, Charlie Schaub and Enrico Cuzzi. You guys are the best. Thank you so very much for such a pleasant truck buying experience!! You have a customer for life and I will tell anyone who will listen that Tom's Ford is the place to buy your next vehicle. Just tell them Bob The Appliance Guy sent you. Thanks again!!SincerelyBob GrahamThe Appliance Guy

chounsell

Jul 29, 2012

I would recommend this dealership because there was no pressure to buy, the salesperson (Vinny Pace) was pleasant, knowledgeable and very helpful and we were made to feel very comfortable.

augreel

Jul 28, 2012

I have dealt with Tom's Ford for about ten years or so with both purchases and service.I am very satisfied with their professionalism in all areas.Mike Bastebo was very helpful with all my questions on my recent purchase,and Keith Ozut closed the finances smoothly.Would refer and rate Tom's Ford highly to anyone interested in going Ford.

glic

Jul 26, 2012

I had never even seen this dealership before I purchased a car there, but after visiting them I soon found out why they won the dealership of the year award. I primarily dealt with Marc Brennan the salesman I bought the car from. He went out of his way to make me happy even going as far as buying touch up paint for me out of his own pocket, when I was disappointed to find it was not included with the car.In general in was the quickest and easiest car purchase I ever made and they deleivered on all promises made without my having to ask twice.It is an extremely friendly dealership, and not one person walked by me, my wife or my son without saying hello. The other salesmen all greeted us knowing full well I was already dealing with another salesman.When we picked up the car that I bought for my son, a number of other salesmen came over to give us tips about the car and some advice to my son on how to drive it.These included Ron Anderson and Ken Gann. Also I need to especially mention Charley Schaub who owned a year earlier version of the car we purshased. He spent a lot of time with us giving additonal information and telling us about some of the things he did with his car, that we might want to consider.Overall I would have to say that this experience is not what I am use to when visiting a car dealer. Even though the new thinking at some dealers is not to apply pressure, none of the ones I visited showed the friendliness of Marc, Charley and the others at Tom's Ford. Based on this, I expect to find similar treatment when I start using the service department.

morey254

Jul 23, 2012

I recently went to Tom's Ford just to look at a 2010 Ford Expedition, not expecting to purchase a vehicle. I had the pleasure of meeting salesman Marc Brennan whom was professional and not over zealous on just making a deal. I was impressed with Mr. Brennan along with another team member, that I was being offered a very fair deal on the 2010 Ford Expedition. "Without the aggravation of Haggling back and forth" Mr. Brennan and the other team member's "Straight forward approach" is why I chose to purchase the vehicle from Tom's Ford. Thank you Mr. Brennan for you personal attention after the purchase. Sincerely, Frank - Long Branch NJ

olore

Jul 23, 2012

I bought a new Ford Fusion Hybrid a few weeks ago from Tom's Ford and had a great experience. The sales team, in particular, Mike Bastedo, was very helpful. They even opened up the doors and took the floor model out so I could test drive it. The sales team was not pushy at all and were very cordial to my family while we were there. I highly recommend buying a car at Tom's Ford. If you do go there, make sure you find Mike!

Shirley Graziano

Jul 21, 2012

The whole experience starting with Marc Brennan our salesman, his knowledge of explaining everything in detail, putting us at ease from the start. Walking into the dealership everyone was very professional and courteous. The interior of the dealership was very inviting, as soon as we walked into it. The tour of the service department and Marc's explaining how it would work, regarding service, was very impressive. The service department was immaculate. The price of the vehicle was also wonderful, and the way the vehicle rides is spectacular. When we had to finalize the paperwork, Keith Ozut was very professional and completed everything quickly and efficently. We will certainly recommend our relatives and friends to go to Tom's Ford!!!

pyck88

Jul 18, 2012

I helped my sister in making a decision on a car to purchase. My family went to Tom Ford several times to test drive the Fiesta and Focus over and over again. Rod Anderson assisted us each time. He a super guy. He demonstrated his patience and knowledge while my sister was making her decision. He was never pushy and made us laugh with his unique sense of humor. I would recommend Rod Anderson as a salesperson for anyone who wishes to purchase a car. In the end, my family purchased both cars, the Fiesta and Focus. Thanks Rod for a great car purchase experience!

EscapeNY

Jul 18, 2012

Tom's Ford had the exact Escape we were looking for when none of the Long Island dealers did. They beat all the other dealers on price, and were a pleasure to deal with. Angelina Colangeli and Enrico Cuzzi were our sales persons. They were efficient, informative and helpful in every aspect of our purchase. The dealership is 1 1/2 hrs. from our home, but it was well worth the trip.

pyck88

Jul 18, 2012

I helped my sister in making a decision on a car to purchase. My family went to Toms Ford several times to test drive the Fiesta and Focus over and over again. Rod Anderson assisted us each time. Hes a super guy. He demonstrated his patience and knowledge while my sister was making her decision. He was never pushy and made us laugh with his unique sense of humor. I would recommend Rod Anderson as a salesperson for anyone who wishes to purchase a car. In the end, my family purchased both cars, the Fiesta and Focus. Thanks Rod for a great car purchase experience!

eherman160

Jul 17, 2012

My wife Bernice Herman purchased a 2012 fusion on 7/12 and picked it up on 7/13 The salesman Ken Gann was extremly helpful and made us feel at home. He took the time to go over everything two old people should know about the car.He took care of the insurance, plates and registration. It was a pleasure to do business with him.Scott Nusbaum did a through and fun filled job of doing the paper work. Both men have great personalities

kas0712

Jul 15, 2012

All we can say is we had the best salesperson, Rod Anderson, got the best price, and at the best dealership! Rod was friendly, knowledgeable, patient, compassionate, and funny! He put up with half the family coming in for test drives. It was a stress free purchasing experience, and we highly recommend Rod and Tom's Ford.

krkimrki

Jul 12, 2012

Hi, my name is Srdjan Ivosevic. I bought 2012 Ford Focus SE on July 2nd 2012 at Tom's Ford. I would like to recommend Mike Bastedo to EVERYONE. Mike is the best car salesman I have ever dealt with... EVERfriendly, knowledgable, patient, NOT pushy, confident, working EXTRA MILE to help customer, on time, paying attention to details. Buying car is a complex transaction but with Mike - I never felt stressed.Great experience and great guyAnd, I will recommend Tom's Ford to friends and cousins immediately!Thank you Mike Bastedo!p.s I also want to point out that dealership looks great. In and OUT. Spacious and airy, With great selections of models and trimsBoth Financing and service departments worked fast and prepared car and document ON time

crazygirl517

Jul 11, 2012

This is my 2nd Lease with Toms Ford & Enrico Cuzzi. This was my 1st time working with Keith!! I was extremely happy with every aspect of my purchase. Enrico Cuzzi found the exact vehicle I was looking for and made my experience with Toms Ford a smooth and relaxing process. Keith was excellent as well. I have recommended Enrico to (2) people in the last week, to which he found them great deals as well, with everything they wanted. I will continue to recommend Toms Ford and Enrico Cuzzi to all of my friends, family members & co-workers. Keep up the great work Toms Fords. Enrico, you rock!!

terrygillen

Jul 8, 2012

my fisrt contact was with Ken Gann, very helpful an accommodating. When I came in to purchase my car he wasn't there so ROD Anderson helped me through the process. The next day both Ken an Rod where there to make my purchase go as smooth as possible. If there was any snag if came from your finance director Scott, Sorry Scott you were just too nice!!! I expected more pressure,fire an brimstone, chicken little (the sky is fallin) you need this TODAY... Just kidding Scott was also very helpful

cpluff

Jun 27, 2012

i have purchased vehicles at this dealership before and have found everyone involved in this sale to be very help full especially marc brennan thank you

Moon22740

Jun 25, 2012

Kenny made me feel very comfortable which was great as it took away the stress of buying a new car. He was very personable and funny!! He went out of his way to explain certain things about the car and the car's manual as well. It was a pleasure purchasing a car from Kenny and would definitely come back for my next car.Ps; I will make sure I recommend Tom's Ford to my friends and hopefully Kenny will be around to help them!Sincerely,Stacy

LSchielein

Jun 24, 2012

I want to say it was the best car shopping experience i have had in a long time. Marc was super great and very helpful in our decision to lease our automobile, would highly recommend him to friends and family. Thanks again Marc!!!!

Lesley S

Jun 17, 2012

This is my second time buying a new vehicle on my own as a single female so I had an idea of what to expect in regard to purchasing a new vehicle; unfortunately from past experience I was not looking forward to the process. I am happy to report that my experience at Tom's Ford was a positive experience. Tom's Ford and in particular my sales professional Marc Brennan made the process of purchasing a new vehicle positive and without aggrovation. Marc treated me with the utmost respect and took the time to assist me in selecting the vehicle I wanted. Since I was uncertain of all the ins and outs of the body type and features I wanted in my new vehcile, Marc sat with me and reviewed in detail all the trims and packages offered in the Ford Escape. I never felt pressured or as if I was getting the "salesmans pitch" just informative information that would assist me in building the vehicle I wanted. Once I selected all the features I wanted in the 2012 Ford Escape Marc assured me that if Tom's didnt have the vehicle in inventory, he'd find it for me. Marc was excellent in keeping me up to date in regard to finding the vehicle. I recieved daily phone calls from him to update me on same. As far as the purchase price of the vehicle, Marc and the finance department at Tom's Ford were able to work with me in regard to negotiating the best price to fit my budget. The day I picked up the vehicle I sat with Keith Ozut finace manager to complete all the financial paperwork. Keith was friendly and answered all my questions regarding financing and explained in detail all the paperwork I reviewed and signed. Needless to say this experience of purchasing 2012 Ford Escape Limited from Tom's Ford in Keyport has been excellent. I highly recommend if you're in the market for a new vehicle you visit the friendly, honest, workable sales professionals at Tom's Ford!!!!

harleydavidson0365

Jun 8, 2012

MIKE BASTEDO DUE TO HIS KNOWLEDGE OF THE ESCAPE XLT AND HIS PERSONALITY I CHOSE FORD OVER HONDA. BECAUSE OF MIKE AND SCOTT NUSBAUM IT WAS TIMELY AND PLEASANT EXPERIENCEI ALEX.S SALES MANAGER FOR INSTALLING MY PLATES TO DAY.

stanyashay

Jun 6, 2012

I went to a number of dealers in and around Union County where I live and got the usual run-around. I was in the market for a new Super Duty crew cab pickup. I always felt on the defensive and disappointed by the lack of knowledge some salespeople have of their product. I did lots of research as to the options I wanted and the price I wanted to pay - no luck on a sale, though. Then I went on line to expand my search of dealers and read quite a few good reviews about Tom's Ford in Keyport. I sent them an e-mail and in no time, Ken Gann got back in touch and said he'd be happy to help. Well, I went down, met Ken and in now time had a GREAT deal on a truck EXACTLY with the options I wanted. Ken is a great guy who immediately puts you at ease. He knows his trucks well and gave me the deal I was looking for the first time - no back and forth stuff. Ken completely changed my opinion of your average car salesman. He's funny, personable and most of all honest. If you are looking for a new Ford, I definitely recommend going to see Ken Gann at Tom's Ford. Stan Y. Scotch Plains, NJ

trg7500

Jun 4, 2012

Toms Ford is great with their customers, they take the time to expain everything to you. They know what they are talking about and are not too pushy like most salespeople are. We bought a car from them in 2007 and came back in 2012 hoping they had the same great salesperson (Enrico Cuzzi), which they did. Thank you!!!!!

jdonald

May 31, 2012

I went to Tom's Ford looking to buy an Escape and I did just that. They helped to not only get everything that I wanted in the car but also made sure that I got the best deals. The staff, including Marc and Keith, were outstanding, and made this process an extremely pleasant one. I could not be happier with the purchase and the people that I dealt with.

frsisto

May 19, 2012

No presure Sales, great service department. I an a long time returning customer and everyone is very friendly and always makes my visit a pleasent one. A really first class and well run dealership all around.

davidmbarral

May 12, 2012

I was recommened by my brother and i was very pleased with my experience. They were very helpful and accomodating helping me do a majority of my car shopping via the internet/email and telelphone. Very straight forward not pushy sales told me exactly what my payments will be not giving me an amount and later on realize they didint include other fees. I was very happy with their service and will definitely do business again with them.

avalentino5

May 9, 2012

This was my first car that I ever ever leased. I was very nervous because I had tons of questions. However, Vinny Pace did an excellent job answering and assisting me with whatever I needed. He took the time in an organized way to assist me, which was very much appreciated. He helped me in many ways with the new car that I am currently leasing. He showed me all of the features that the car has. He reassured me that whenever I needed him he would be right there for me. I've only had the car a week and each time I needed him he answered my calls right away. Great guy to work with. Great experience working with him.

juliojones

May 5, 2012

This is the 4th automobile that we bought from Tom's. Enrico is one of the nicest people in your dealership. Eveything was very smooth and easy thanks to him and Keith. I would recommend this dealership and Ford to anyone who is going to buy a car.It is obvious that Tom's is a family environment and run as such.

mjennis

May 4, 2012

I was looking to lease a new Ford Focus so I submitted an internet inquiry. Within 10 minutes Charley called me and asked me to stop by the next day. He told me to ask for Marc. I met with Marc early the next morning and was overwhelmed by his friendliness. I told him my credit score and how much I had for a down payment and asked, "what can you do for me?" Not only did I leave that day with a car, Marc helped me to get my monthly payment to where I needed it to be while cutting my down payment IN HALF. He also helped me through the insurance process so I could drive my car home that day. After the sale, Keith made the paperwork a breeze. On top of all that, Charley was waiting outside by my new car to congratulate me on my purchase. I couldn't be happier with the car and the whole team over at Tom's Ford. Thanks guys, I will see you in 36 months for my next car!

kevin

May 2, 2012

Wanted a new car, looking for sports car. wanted service and quality. Found the car but also very lucky to find dealer and people that made it work. Very, very happy with my experience. Would have bought another one if i could. My car was a 2013 Mustang Convertible. Enough said.

moork027

May 2, 2012

Was looking for a car that would stand out from crowd but at same time not kill the wallet. Needed performance, quality and service to be factors in my purchase. This car, this dealer, these people met my requirements and more. I am very happy with my car and choice of dealer.

klm41974

May 1, 2012

I purchased a Ford Fusion on April 30th, 2012 from Tom Ford in Keyport, NJ and it was a wonderful experience. They were very professional and very helpful with everything that I was looking for. They worked out a great deal for me. Everything was done and ready for me when I came into sign. I would definitely recommend them to family and friends. It was a pleasure to deal with such kind people. Kimberly Manfre-Argiro and Dominick Argiro

mruffine

Apr 27, 2012

I was in the market for a 2012 F150 Raptor. I live close to All American Ford and contacted them numerous times to let them know I was interested in making a purchase. When I finally received a phone call back ( 2 weeks later )they tried to push me towards one that was on their lot, different color, wrong options. So through a collegaue at work I was introduced to Keith and Enrico. They immediately asked what color, options, etc I was looking for. They had me come down to the shop explained to me that they searched far and wide for the specific truck I wanted but there was not one available. They suggested I order the truck and it would take 2 to 3 months for delivery. The vehicle was delivered exactly 2 months to the day of the original purchase order. The vehicle was detailed and ready to pick up that same evening. Keith handled my paprwork, was extremely detailed as well as professional. Enrico gave me the "grand tour" of my new vehicle and left no stone unturned. I have never had an easier purchase experience than what I had at Tom's Ford. As for the truck.......AWESOME!

bobko

Apr 22, 2012

Marc went out of his way to find the Edge with the accessories that I wanted. It took several days, but was worth the wait.

trugel

Apr 22, 2012

Enrico will be my sales guys for all of my auto purchase/lease needs. This is second time I've worked with him and he has been great to work with. I would HIGHLY recommend Enrico to all of my friends and family. He listens and works with you to get the best deal for you that's within your budget. No hard sales tactics at all. He has made buying/leasing a car a pleasant experience.

bobby

Apr 17, 2012

Tom's Ford dealership is by far the most professional I have ever dealt with. They were very thorough in promptly getting answers to any questions I had. If my salesman wasn't immediately available, somebody else helped me. They were honest and upfront about everything. I was not pressured into making any decisions, which is completely different from any other experience I have had with a dealership. They went the extra mile to ensure that I was completely satisfied each step of the way. I will be going back for my next car.

Fusion person

Apr 11, 2012

Everyone over at Tom's Ford works with you to get you approved. They are very caring & informative people. I won't go anywhere else but there for a car. Keep up the great work!

jboturla37mq

Apr 1, 2012

The lease was up on my 2010 Ford Fusion. Since the time of the last contract my situation had changed very dramaticlly. The company I had worked for lost the contract at the site location I had worked for the past eight years. The good news was the winning company asked me to stay on but at a much lower salary. Everyone knows what the economey is like and most people will say, "Your lucky you have a job!"Well I was certain that a 2012 Ford Fusion was out of the question. I was looking at the Ford Focus which I wasn't entirely happy about. Well thanks to Mike Bastedo and Marty Marotta in lease finance they understood what I was going through and did everything in their power to get me into a 2012 Ford Fusion. After several hours in the dealership, a deal was worked out and I can now say I am the pround driver of a brand new 2012 Ford Fusion SE. And the credit has to go to those two gentelmen. So as I write this note I begin my sixth consecutive lease with Ford Motor Credit which started back in 1996 with a Ford Windstar followed by two Ford Taurus' and now my third Ford Fusion. Thanks guys.Sincerely,John R. Boturla, Jr.

JES150

Mar 15, 2012

I HAVE BOUGHT TWO CARS AND TWO TRUCKS FROM TOMS FORD. I HAD GOOD SERVICE FROM ALL OF THEM. THE SALES PERSONAL ARE VERY HELPFUL.I HAVE SENT OTHER CUSTOMERS TO TOMS THAT HAVE BOUGHT CARS THAT THEY ARE HAPPY WITH.I ALSO LIKE THE HELP WHEN I BRING IT IN FOR SERVICE. THE SERVICE PERSONAL ARE VERY HELPFUL.I WANT TO THANK ALL THE PEOPLE AT TOMS.

ncolandro

Mar 9, 2012

I was very happy with my sales person Mark Brennen, he was very knowledgeable. I asked to test driv 5 different vehicles and he was very patient with me. I would recommend this dealership and my sale person to all my friends and family.

innakam28

Mar 8, 2012

We had a wonderful experience dealing with Rod Anderson of Tom's Ford. Living three and a half hours away in Connecticut, we did virtually the entire transaction over the phone or via email. While this is obviously not the norm for most people, we mention it only to point out the professionalism, courtesy, and attentiveness of the customer service you receive even if you are not right there on the showroom floor. We negotiated a very competitive price for the car, as well as for our trade-in. When we arrived to pick up our new Fusion Sport, Rod was waiting for us with a friendly smile and a firm handshake. With the able assistance of Business Manager Scott Nusbaum, the paperwork to close the deal proceeded smoothly and efficiently. The service department did a great job prepping the car and had it ready to go at the agreed upon time. As we were leaving the dealership to head back to Connecticut, Rod asked us to stop by if we were in the area again in the future and you could tell he wasn't just saying it; he really meant it. Overall, we were very impressed with Rod Anderson and the entire team at Tom's Ford which made for an excellent new car buying experience. We highly recommend Tom's Ford.

volkim12

Mar 8, 2012

Since I was looking for my first used car, I decided to visit many dealerships. Some were friendly and some were straight up snotty. I found this dealership online and decided to give it a try. The customer service online is great and as I arrived at the dealership I was welcomed. Employees were friendly and made all transactions as smooth as possible. The dealership is great and so is the car. The pricing is very fair. I would definitely recommend this dealership for used cars! Daniel Ku is very nice and friendly to work with and he will help you out with anything you need!

toms2012

Mar 6, 2012

The sales experience was pleasurable. I never felt hassled through the whole experience. I told Ken what I needed and how much I wanted to spend and he gave it to me. When it came time to get a loan there was some challenges, but Scott Nusbaum never gave up even when it seemed like I wasn't going to get approved Scott went the extra mile and made it happen. Both men were exceptional both professionally and on a personal level they made you feel like you knew them forever. I wouldn't hesitate to recommend Ken & Scott at Tom's ford in the future and to also buy from Tom's Ford again.

tonyspizza007

Mar 1, 2012

Danny was great. Really down to earth, more concerned with getting me what I needed rather than other dealerships I've dealt with who push what they think you need. Danny was quick, efficient, and helped everything go as smoothly as possible. Definitely would recommend Tom's Ford to others.

Joseph Catena

Feb 20, 2012

I received a Class "A" treatment by Pam Aresti at the time I purchased my new Fusion.She was extremely helpful in providing me information and answering my questions. The entire experience at Tom's Ford, Keyport, NJ was so rewarding that I would not hesitate to return there to buy another car, nor would I be reluctant to recommend this dealership to anyone.Joseph Catena, 732-747-1213

lisacronin

Feb 11, 2012

I really enjoyed my leasing experience with Enrico at Tom's Ford. It was my second lease with Enrico. He is thorough, knowledgeable and easy to work with. He knows the Ford products well, which was very helpful for me when choosing between models. He makes the process simple and enjoyable. Thank you. Lisa C

lrentp1229

Feb 6, 2012

Mr. Marc Brennan did an excellent job form the minute I walked into the Dealership. He was professional , courteous and non aggressive. Marc Treated as a person not a potential sale. I have been in sales for 15 years , in multiple capacities from sales apprentice to a Sr. Director of Sales responsible for all of Long Island running two teams of sales professionals. Marc was interested in my needs. Exploring what my needs are and why I need the vehicle ,the Escape Limited, I was interested in purchasing . Marc was a consultative professional helping me to get the best vehicle to meet my needs . Marc accompanied me on my test ride of both the 4 cylinder & the 6 cylinder vehicles. Marc realized the importance of my time and help to expedite the forward movement of my purchase of my 2012 Ford , Escape Limited. After my vehicle was prepped and ready for me to drive away. Marc invested 40 minutes with me giving a thorough understanding of the operation and functionality of my new 2012 Ford , Escape Limited. I will highly recommend the Tom's Ford Dealership in Keyport and I will personally refer clients to Mr. Marc Brennan. Being a Sales professional for 15 years I have learned that a man's "INTERGITY" is the only thing he truly owns. Marc is a man of "INTEGRITY" . Refereeing Marc to people I know would only add to the value I give to them as a friend , and educator and as a consultative sales professional .Respectfully,Lawrence Rispoli

gvass

Jan 21, 2012

The team at Tom's Ford made buying our new vehicle as easy as could possibly be. Besides the courteous and friendly service we received, there were no outragous fees and charges added on to our purchase. We searched extensively for a new vehicle, and all dealerships we went to had a laundry list of fees and surcharges associated with buying their brand... not at Tom's Ford. We paid only the vehicle price, tags & title and nothing more. This and the service we received will definitely make us recommend them to friends and family and we'll look to Tom's Ford 1st when it comes time for our next vehicle purchase... whether new or used.

mag0214

Jan 19, 2012

We came in to test drive a new Ford Escape or Edge and were interested in leasing or financing, whichever would be cheaper.. Got a call from Marc after he saw my interest on the website. Toms Ford was the 4th dealer we had been to that week and quite frankly at that point we were tired and leery of sleazy salespeople who just want to get you in the door and then lie about what they have. As soon as we entered Toms Ford and met Marc, we could see this would be a different experience. From the comfortable waiting room with TV and the coffee/hot chocolate machine, not to mention the friendly receptionist, this was already like going from black and white to color.Marc greeted us and within minutes had a 2012 Ford Escape waiting for us to test. My husband, myself and Marc all got in the car and I drove it for a few blocks. All the while, Marc was very knowledgeable about the vehicle and answered anything we asked about it. In the end, we felt although it was a decent car, we just wanted something a little roomier and with better pickup.We asked about the AWD Edge and Marc said it was not such a huge gap in price, so it is worth looking at. We said we didnt have time to test it that day as we needed to get home for our son and Marc was totally fine with that and said come back whenever you want.We promised we would be back in the morning and the next morning he had the 2012 Edge waiting for me to test. We instantly loved it and again, Marc was able to explain all of the aspects of it, even the confusing touch screen computer system.We sat down with Marc and Alex the sales manager with some numbers and within an hour, we agreed on a price for a monthly lease for 24 months including trading in our car to them.it was exactly what we could afford and we left happy, knowing Marc would be on the lookout for a black Edge for me since I wanted that color and they didn't have it on the lotHe did call me in a couple of days to say he located one and within a week, I was picking up my new 2012 tuxedo black metallic AWD 6 cyl Edge with only 95 miles on it (they drive it from NY from another dealer)A couple of days later, I was back there signing papers and all went really smoothly. There was not one penny on the contracts that differed from the amounts we discussed. Keith in finance explained everything to me perfectly and within a couple of hours I drove the car home.The next day I had an issue syncing my cell with the computer in the car so we drive it into the service department to check it out. Sue,my service manager did all she could to correct the issue but the only solution was to reset the system which they did.Needless to say, I was upset that the car had already had an issue in less than 24 hours. Both Alex's in service jumped to my rescue and called a rental car to take me and my husband home so that their general manager could have time to look at the car the next day and see if he could do something for us.Well by the time we got home, I got a call from Larry Doremus Sr, the VP and general manager asking me what happened. What struck me was that Larry was home on his day off and took that time to call me. He could have easily waited until he was in the office the next day but he chose to reach out to us sooner than that which made a big impression on us. Long story short, we met with Larry the next day and he did everything he could to make things right with us and keep us as happy customers. We are keeping our Edge and so far we are very happy with that decision. I also need to personally recommend Toms Ford of Keyport and especially Marc Brennan, Larry Doremus Sr, Al and Al in sales, Keith in Finance and Sue in Service .If you are looking to buy or lease a car, don't bother going anywhere else but Toms Ford of Keyport.

akelly17

Jan 18, 2012

Working with Ryan to lease our Ford Explorer was terrific. He was friendly, honest and listened to what my husband and I were looking for. The communication was great and we never felt that were just another deal. Ryan also took time to make sure I was comfortable with all of the features the Ford has to offer, and never made us feel like we were asking too many questions. My husband will be in the market for new work vehicle and has already told Ryan that he would be calling him. Thanks for a great experience.

Zener424

Jan 17, 2012

I buy a new car every 2-3 years, so I have many dealership experiences under my belt. The experience I had yesterday at Tom's Ford in Keyport, NJ was by far, one of the best experiences I have had. Tom's is not my local dealership, as I live in Staten Island, NY. However, I heard of their reputation, and after visiting my local dealership, I decided to take the short 30 minute trip over the bridge to Jersey. Well, let me tell you, it was well worth the experience. First, the phone experience with Charlie, the internet salesman, was excellent. He was well informed and made everything clear to me. Then when I arrived, I was greeted at the door by Marc Brennan, and the car was ready for a test drive. The car and the terms were exactly what they described to me over the phone. The trade in value on my vehicle more than pleased me, and the overall courtesy and professionalism of Marc Brennan, my salesman, were everything you could want but don't usually get in a new car dealer experience.The car was prepped thoroughly, Marc explained everything clearly about the car, the service area was shown and the procedures explaineded, and the bottom line on the deal beat any other proposal I had received at other dealships.Ford Motor Co. should be proud of this dealership, as they set the example of what every dealership should be.I highly recommend Tom's Ford and their salesman Marc Brennan!

jarrettF-150

Jan 7, 2012

I went to Tom's Ford because of there large inventory of F-150 pickup trucks. They had the exact truck that I wanted so I stopped in one night and met salesman Vinny Pace. He was friendly, courteous, and professional. I told him I was very interested in the truck as long as I got a decent loan with no gimmicks. Well that is exactly what I got , Vinny gave me a great price and Scott Nusbaum got me great financing. These guys are straight forward and make for a great experience. I've purchased from other dealers before and never had such a pleasant experience. With ford building its best vehicles in years, and the experience I had, I would highly recommend this dealership.

mkopacz

Jan 7, 2012

I recently purchased my first car. Though I was a little nervous about buying a car, Tom's Ford and specifically Vinny Pace made it an easy and smooth process. All of my questions were answered and I left the dealership feeling great about my purchase. Knowledge, details and facts are the keys and I felt that I had a great understanding of the car and its features as well my purchase options. Extra kudos to Vinny Pace for being super friendly and help, and for taking time to show me how to use all the features of the car before leaving the lot.

DEZSTAR6

Jan 3, 2012

This is the 3rd vehicle we have purchased from Toms Ford - but the 1st time we have done business with Enrico and we could not have been happier - thorough, informative, friendly, down to earth, HONEST, NOT PUSHY, a joy to work with - he took the time to go over every option for us - showing us all different ways to get the best price we were comfortable with - we are very please he was our salesman and we know we will deal with him always going forward

budman245

Dec 18, 2011

I had a very pleasant experience today at Toms Ford in Keyport New Jersey. Our sales man was very helpful and professional. We were in and out of there in no time! The place was a very clean and a friendly atmosphere. I would reccomend many people to purchase their cars at Toms Ford. :)

linc142

Dec 15, 2011

Your rep Mr. Cuzzi was very helpful in making our selection. We had a good idea when we entered but his great information make our selection much easier.He was very direct and made our buy hassle free. Thanks

mattyyu

Dec 2, 2011

Tom's Ford has a first class service department and the quality of work that is done is excellent. The friendliness of the sales department is far ahead of others in that they speak the truth about helping to decide what a person can afford to purchase.Thanks to the above experiences and a great salesman like Enrico Cuzzi Jr I decided on Tom's Ford. Thanks Enrico Matty

mldbrec

Nov 27, 2011

Salesperson was very informative and knowledgeable. Did not use any undue pressure. Treated me with courtesy and respect. I would defintely recommend this salesperson to anyone interested.

anniemully

Nov 21, 2011

My family had a very good experience at Tom's Ford. My son was happy with the car he bought and my husband and I were very happy with our salesman and the finance department and how quickly and effiently he got the paperwork done and we were out of there in a flash!

Dan Latore

Nov 17, 2011

Marc was a pleasure to wrk with. I'm satisfied that he did his best to insure that I was happy with the car that I purchased. he showed patience as I changed my mind a few times.

sundancetami

Nov 12, 2011

This was my first experience with Toms Ford in Keyport, NJ. My questions were fully addressed when exploring the potential to trade-in my 2006 GMC, which still had quite a substantial balance remaining on its loan value. I was explained all of the options and we arranged a lease that would suit my ability to pay and accommodate my business needs in the vehicle details. The ease of working with Vinny to take care of the transfer and leasing process made for a most pleasant experience. He was personable and welcoming, as well as patient and followed-up with great care. I look forward to seeing Vinny when I bring my truck to their Service Department, which has been most accommodating. The Dealership is neat, clean, has the finest of amenities for making the most of the wait-time ~which is a key-factor in running my business smoothly. I foresee a long-standing working relationship with Toms Ford and Vinny Pace for all of my leasing needs. From Sales to Service, I am most pleased to have redirected my business to this dealership, and would like Vinny to be acknowledged for his Excellence in Service. Thank you.

Trackdad10

Nov 12, 2011

I worked with Enrico & from the start he was very informative about the autos that we were looking at. We were looking for an AWD sedan vehicle with very low mileage. We started out looking for a Ford Fusion AWD which they didn't have in stock . So Enrico mentioned the Lincoln MKZ which we took for a test drive. Enrico was able to explain all of the features of the vehicle & the vehicle rode beautifully. Once done there was no high pressure sale but there was fair negotiation. This was my first car bought from Tom's but not my last. Also I've had an experience with the service department as well & I have to say that it was an A+. It was fast & efficient . The shuttle service was excellent & Pat was very friendly.

crbyr621

Nov 9, 2011

I would recommend Toms Ford because of the curtesy and way they handled our transaction. They gave us the best price and let us choose which type of car we wanted. We went to look at The Ford Focus and Fusion and decided on the Fusion because of price and quality. We would certainly recommend Tom's Ford to our Friends and Family.

sgump

Nov 2, 2011

Rod Anderson was friendly, professional, knowledgeable and a pleasure to work with. He did everything he said he was going to do. This was my 2nd vehicle purchased through Tom's Ford. Both times I went in, worked out a fair price and purchased/leased my vehicles. There was no continuous haggling back and forth with the sales rep running to his manager. I told Tom's where I wanted to be and it was done. Great dealership.

timster62

Oct 19, 2011

Rico was very helpful and took care to satisfy our needs for our purchase of a 2012 Escape. Very insightful about the options and helped us sync up our blue tooth to the radio. He also showed us how to operate all aspects of climate control and steering wheel controls as well as every other button on the dash. Was also very patient with some of our dumb questions! Thank you for a great car buying experience!

korbikiss

Oct 17, 2011

I actually love a dealership. First time ever.... I have walked into a dealer and felt like the SA were helpful and encouraging. They were not just trying to sell you a vehicle. We walked away and came back later. No pressure. They actually knew their stuff. Our SA was Enrico and he was a very cool guy. He took us for our test drive and showed us all the new features our Edge had to offer. When we went to sign the paperwork, there was also a children's play area in the lounge. Finally a place that caters to families. I would gladly go back to have my SUV serviced and feel comfortable to wait in the lounge with my kids. Some of the SA even stopped to speak to my children. I also liked it was very clean place, inside and out.

barb minch

Oct 15, 2011

I had a great experience dealing with Vinny. I love my new Mustang. Everyone at the dealership was friendly and knowledgeable. I apprecaite the good service I received.

sgribbin

Oct 11, 2011

Vinnie was an excellent salesman to work with. He was well prepared and very informative. I did not feel like I was pressured or talked into anything I didn't want.The dealership providedExcellent customer service Fair treatment by all employees

nancydc7

Oct 10, 2011

Fantastic experience with Rod. I felt like he became a member of my family. Extremely patient and answered every question in detail. Never pushed us for a sale or rushed us. He made us feel as if we were the only customers in the dealership. The finance department did all the work for us with no concerns. I love my Ford Escape and I adore Rod!!!! I definitely will be back!

trishd4844

Oct 6, 2011

it was a pleasure working with vinny. he was very friendly and answered any and all questions. would recommend him to family and friends. this was a great experience.

neub518

Oct 4, 2011

The salesman was extremely easy to work with and friendly. He was knowledgable and did not rush us at all, and yet it went quickly and we were not there all night. The entire transaction was done fairly simply. Financing was quick and smooth.

Karen90137

Oct 1, 2011

This was the most painless car deal I've ever had. Marc was very friendly, ve4ry knowledgeable and extremely helpful. I'm a Tom's Ford customer for good.

Sweetk

Sep 30, 2011

My experience at Tom's Ford was so pleasant and enjoyable. Mark and Charles were my rock that made sure that I got the car that Iwanted and with all the goodies that come with it. They called me and kept me posted on their search for the Ford Fusion. And lo and behold they got me the car that I love, Love Love . Thank you so much much Mark and Charles you just got a permanent FORD CUSTOMER.Keisha Ann Green

road1runner2

Sep 22, 2011

I was very pleased with sales person Marc Brennan whom I dealt with in my new car lease. He has made what is usually a very stressful and tedious process a very pleasant experience. Marc was not high pressure, answered all my questions about the vehicle I was interested in, and took the time to show me different models to fit into my price range. Also, after I had completed the transaction, Marc fully explained how to use all the features in the car and answered all my questions. Because of this positive experience, I will certainly buy or lease my next vehicle from Tom's Ford and Marc when the time comes to replace my car with the next new vehicle.Lenny Hemmerle

Lou Brigando

Sep 20, 2011

Excellent purchase experience. From my first encounter with Larry and Vinny through the processing in finance with Kieth,and preparation by the service department, my needs and preferences in a new vehicle were accommodated. I was presented with a varied inventory of cars and the purchase process was pleasant and easy. It is no surprise that this dealership is highly rated and has many repeat customers. I feel like I have made friends as well as a purchase.

samstarr22

Sep 13, 2011

Jerry was extremly nice. He knew his stuff, was very organized and got me what exactly I needed. Really took the time to make sure I knew everything about my new vechicle.

PTalbot

Sep 6, 2011

no pressure sales, salesperson listen to what I wanted and delivered. Did not do the typical dealership routine of having the sales manager come over to pressure the sale.

doebehr1

Sep 3, 2011

2 words rod anderson--we were not sure what we wanted and we were never pushed. rod had great patience with us, he is more then pleasant-we would never hesitate to buy another product from him. we got a ford truck, and he took time with us and never seemed to mind at all. he is always smiling and caring. i hope he is commended, because he really is the reason we stayed with toms ford. we have bought several vehicles there before, but this was the nicest experience. it is stressful to look for a new vehicle, but rod made it a pleasure. thanks doris and fred behr

Jambroso25

Aug 25, 2011

Considering I had been to numerous dealerships over the last few months trying to decide what car I wanted next and when I finally settled on the 2012 Ford Mustang at first I went to Dana Ford since I live in Staten Island. What a mistake that was, they're sales reps that I dealt with were very cold and snide, they tried to tell me that they did a search and that there were no Base V6 models in black or kona blue in the entire Northeast and that I would have to special order it and it would take 6-8 weeks to get it in. They then proceeded to push me towards a higher end mustang that cost more and was a color I didnt even like, not to mention they gave me an inaccurate price quote and then before I left they brought over the manager to try and tell me I should make a decision quick because someone else just took it out for a test drive right after me which was B.S. So after a horrible experience there I search the nearest Ford Dealers and came across Tom's Ford Lincoln. What a complete 180 turn from the experience i had at Dana Ford. Charlie Schaub and Vinny Pace provided an experience that every car buyer hopes for when shopping for a car. They were the utmost professionals, extremely friendly, and absolutely unwavering in their effort to get me the car I wanted and needed in several days. They originally were suppose to be getting the model and color I wanted but it wasnt going to arrive at the dealership in time for when I was leaving for vacation. So after I came in and we sat down and discuss what I was looking to spend and the what the figures would be, Vinny and myself quickly came to an amicable agreement within several minutes. As a result, I left a deposit and they were able to locate several other Ford dealers that had the car I wanted on their lots and they were going to be able to do dealer swap with a dealership in Philadelphia, but then we hit a bump in the road. Charlie had drove down to Philly to pick up the car and it turns out that that dealership had backed out of the agreement to swap and sold the car right out from under them so it was not looking good for me to be able to get the car in time. But due to Vinny and Charlie's relentess effort they were able to locate another Mustang in South Jersey for me and made it possible for me to still be able to take delivery the day before I was leaving for vacation. The final paperwork process went very smoothly and Vinny then proceeded to take time out to go out to the car with me and sit and explain how every thing worked in the car, about different features and about having Ford's 24hr roadside assistance for any problems I may run into. Overall it was absolutely pleasureable experience and would highly recommend anyone living in the Tri-State area looking for a Ford or Lincoln, that they go to Tom's in Keyport, NJ and surely ask for Charlie and Vinny if they are looking for the smoothest and most enjoyable car buying experience instead of the headaches that usually come with buying a new car.

ollie7982

Aug 23, 2011

This was my first time buying a new car for myself. Vincent Pace helped make it a great experience and was very patient with me. He knew exactly what car a I wanted and got it for me. I am so happy with my new White Edge. Would recommend him for a pleasant sale.

sue123

Aug 16, 2011

I was very pleased with the service I received at Tom's Ford. I dealt with Marc Brennan and he was very friendly and professional. He was able to locate a car that I wanted and had it for me within two days. He was very accommodating to my busy schedule and made my experience with Tom's Ford a good one!

CDP

Aug 6, 2011

I would definitely return to Tom's Ford! Our salesman, Mike DeBlasi, was awesome. He was polite, happy and honest. He answered all our questions and was not pushy or hovering over us during our decision making process. After deciding to purchase the vehicle, I told Mike the day and time that I would be there to pick up the vehicle, and the dealership had everything ready and waiting for us. All we had to do was sign. How great is that!Scott Nusbaum, the Finance Manger, was wonderful as well. He also was happy and honest. He went through all our paperwork and options with us thoroughly. He had us in and out in no time and with a 2 yeart old with us, that's important...lol. I have never purchased a vehicle with such ease, relaxation and excitement. IT WAS A GREAT EXPERIENCE AND I GIVE THEM ALL THUMBS UP!!!!!!!!Thanks A Million,Christina & MikeLinden, NJ

mariasparacio

Aug 4, 2011

By far the best and most pleasant experience I've ever had purchasing a car. The people here are friendly, caring and do their absolute best in order to help you feel comfortable with no sales pressure. There is another dealer close to my home, which, I will not visit. I'd rather drive a bit more and go to Tom's Ford.I absolutely love my new car and made a few new friends! Fantastic service! Thank you Tom's Ford!!!

robert37

Aug 4, 2011

Rod treated me like family. He covered every option available for an F150 truck. When accepting delivery, Rod explained how each option worked. This was the best vehicle purchase experience I have had.

Bigbobl

Aug 3, 2011

I wanted to purchase a 2011 Fusion Hybrid and when I went to the delership, I dealt with Marc who was very friendly and knowledgeble about the model I wanted. Although his dealership did not have one on the lot, he searched around and found exactly what I wanted at a dealership in Maryland. He arranged to have it shipped here and I got the car in 2 days. I had a very positive experience dealing with Tom's Ford.

dantenucci

Jul 28, 2011

no issues, used your location for the past 15 years or more. Think we will share our experience with you and the employees at your location. Ron,Enric, Scott and Keith are all great.

aforgione

Jul 18, 2011

It was a pleasure to work with Vinny. This was a square deal. Everything was on the level, and was presented and handled by Vinny with courtesy and professionalism. The integrity of Tom's Ford Lincoln of Keyport shows through their sales staff, and I would be very happy to remain a loyal Ford customer based on this fine car buying experience.

kcohn

Jul 17, 2011

Our first interaction with Tom's Ford was with online sales rep Charlie, who started our experience on the right foot. With great communication and follow up, he connected us with Rod Anderson. Our on site visit with Rod was refreshingly comfortable, unlike several other dealers we had visited over the past few weeks/months. We felt like we were in good hands from beginning to end. Rod was real and didn't use any tired sales tactics, pressure, or lines. Rod made it possible to relax and he made what can often be a stressful process, an enjoyable process. He made the process easy. We love Ford vehicles and we left feeling that we stumbled upon a great dealership with a unique approach to customer care and relationships. We not only had a good experience, but enjoyed our conversations with Rod. He is terrific and we will absolutely recommend him to any of our friends or family memebers. Rod, Scott, and their teams went above and beyond to get us into our new car, finding the vehicle at another dealer, and waiting for us when we were stuck in Garden State Parkway traffic to get there after closing time on a Friday night to pick it up. We love the new car! Sincere thanks to Rod!

ilovemaine

Jul 16, 2011

When I purchased my escape on 6/22 I also purchased 3 add on (running boards, hitch, auto starter). These were supposed to be in the following week. No call from salesperson. I called & left a message, no return call. I called again the following week and left a message again, no return call. I called and asked for the sales manager, got his vm and my salesperson finally returned my call and said the parts were in. I scheduled service for today (Saturday) at 7am. At 7:40, I was told that service doesn't have my purchased parts. Again called the salesperson, waited 1 1/2 hrs, no return call, called the sales manager. Spoke to my sales person, he will check it out an call back within 1 hour. Waited 1 1/2 hrs, no return call, I called & left a message again. No return call with 1/2 hr, called the sales manager again. My salesman finally called back and said the parts were just ordered, and should be in next week.

AshleyDeBella

Jul 12, 2011

I have never been to a dealer before that had such a knowledgeable service employee who actually took the time to explain to me the problem my vehicle was having. Bob (Jr?) brought me to my vehicle and pointed out the areas that were effected and explained how driving habits can adversely effect proper maintenance wear. I learned a great deal about my 2006 Ford F350 Diesel and how to properly protect my vehicle. I would recommend anyone to Tom's Ford Lincoln for any of their service needs because you will be given the honest approach to your vehicle's proper care.

DennisDom

Jul 12, 2011

After dealing with many not so great dealers over the years, I decided that it was time to avoid them and try a dealer that other people were raving about. At first I was a bit suspicious of the reviews I was reading. They could be fakes that were put here to pump up the dealers rep. Well; after going to Tom's; I can tell you that these great reviews are real.After owning a couple of Mustang GTs back in the early 90s and loving them, I figured it was time for a new one again. Maybe another GT? So I walk into the showroom and spot a Kona Blue Shelby GT500 sitting right in the middle of the sales floor. I immediately realize that I could be in trouble. Somehow, the thought of buying a plain old GT went out of my mind.As I am standing there a pleasant, tall gentleman says hello and then Debbie comes over with a big smile and offers her help. It seemed everyone was smiling and happy to be there. How could you not like being in an environment like that?I think I half heartedly asked if there were any GTs available and was told there weren't any but there were more coming. That left me with only one course of action. Buy this Kona Blue Shelby but don't be too enthusiastic about it. Yeah, right!This is a scarce, premium car and I remember over the years seeing cars like this in dealer show rooms with dealer added stickers on the windows that were there to jack up the prices. Well, there was none of that here. Not only was it being offered at sticker, but I asked for a discount and got it. Needless to say, I bought it. I love these guys!Now I haven't driven a car with a manual transmission since the 1990s and after the car was prepped, Debbie offered to sit in the car with me and let me practice driving it around the lot. Is she brave or what? I noticed there were none of those sissy handles over the inside top of the door when I took off and Debbie went to grab the missing handle. LOL! Then she had me drive around the neighborhood a bit to get me to a point where I could drive home without having to call Ford's road side assistance.She also explained everything about the car and even set up my phone to work hands free. She also downloaded my contact list into the car. Everything works by voice command. Very cool!I could go on and on about my great experience at this dealership. But to make a long story short, I will end it here. One more thing though- one by one, everyone eventually came over to me and shook my hand and congratulated me on my new car. I imagine because it is a special car. But even so, I thought that was very nice of everyone.Before you go anywhere else, you should give them a shot. After all, you can always leave if you are not happy. But you wont.

Lbilsky

Jul 12, 2011

Went in to get a price and wound up leaving with an Escape. Rod is very professional and knows his cars. He is the reason I purchased at Tom's.

aseyhan

Jul 11, 2011

Great experience, I wish every dealer is as good as this one. Knoledgeable. Courteous.The blackberry was synced; phonebook uploaded; Sirius was connected. Explained all the features of the Hybrid. Toured the service facilities. Delivered on time and clean. Followed up. No problems so far.

cmart05

Jul 11, 2011

Vinny was extremely knowledgable and was quick to help when it came to purchasing my new 2012 Focus. After various extremely poor experiences at other Ford dealerships I searched online for Ford dealerships in my area and saw that Tom's Ford had gotten excellent reviews and after my experience I can see why they did. My only complaints are that they did not have the car I wanted in stock at the time and seemed as if they were trying to sell me on a different car just so they could make a quick sale another is that I feel that they tried to sell me the car I ordered at a relatively higher price than what the car was going for in the area although I do give them credit because when I brought this to their attention they did work with me to bring the price down a bit even though it was still a couple of hundred higher than average in the area. With that being said, I did not mind paying the higher price for my car because I know that at Tom's Ford I will get A+ quality service at their dealership and you really can't put a price on that.

susanmarkmann

Jul 9, 2011

Thank you so much for such a great experience. I would send anyone to Tom's Ford!!!! Enrico was great! He made sure I had my car by the weekend!

dwstyle

Jul 8, 2011

My first contact with Toms Ford was with Vinny. My lease was almost up and I was leaning heavily towards purchasing my Mariner. I made an appointment with Vinny and he introduced me to Marty to explain my options. To buy or go into a new lease was the big question. Marty spelled out all the pros and cons, ran the numbers and gave me all the information needed to make a decission. Back to Vinny who listened to everything I wanted in my next car (and then some) and made it happen. Not to forget Scott who was responsible for what seemed like a bottomless pit of paperwork to be signed.It was all accomplished with a good sense of humor and no writers cramp. All 3 of these gentlemen made the car experience hassle free and truly a pleasure. I can honestly say I look forward to my next lease and working with them again. In the mean time I have 3 years to enjoy my Ford Escape.

mikeyucb

Jul 8, 2011

my first lease was up and everyone that i dealt with in regards to returning the old and getting the new were fantastic. they answered all my questions no matter how naivethey may have been. i received this kind of service even after i had a few weeks prior postponed my return because me and my wife wanted to look and see if there was any other type of car we may have wanted. Mark (my sales associate) was a tremendous help. he couldnt have made this transition any easier.

lindarobie

Jul 7, 2011

We went to this dealership to buy a new car because we had purchased a 2005 Focus from them and were pleased with the sales and service. Debbie Wagner, our sales rep, was very helpful and thorough and we are happy with our 2011 Ford Escape.

ekelunks

Jun 28, 2011

My experience at Tom's Ford was a good one...My Salesperson Vinny was able to answer all my questions and made me feel at home. Not being a fan of the hard sell I felt the relaxed atmosphere and "Come on in when you're ready" attitude was the determining factor of my business going to Tom's Ford as opposed to another dealer. I'm very happy with my new F150 and my experience with Tom's Ford.

jcarman

Jun 26, 2011

We appreciate all the hard work that Gerry does for us every time we need a new vehicle. We also want to thank Larry Deriemus for helping us as well. We have been doing business for many years now with Tom's Ford and will continue to in the future. See you in a couple of years when my daughter takes over the Ford Escape.

jne580

Jun 22, 2011

Our experience at Tom's Ford was a very good one. We visited several different dealerships in the area but did not receive the excellent service we did when we went to Tom's Ford.

johnst123

Jun 17, 2011

We traded in our 08 Explorer for a new Edge. The salesman vinny was excellent. Very friendly and imformative. The process was quick and to the point. Only issue we are currently dealing with is a vehicle cleanliness issue. This was impart to a few hard to remove grease stains that were in the truck. There was one on the seat, visor, and door (the other day we also noticed a spot on the floor). We came in 2 weeks later to have the plates put on and to have the grease removed. They were not able to have the grease on the seat totally removed. They suspect that it was tar that got into the car from when the parking lot was paved. So now we have to come back "again" in like a week or so to see a fabric "specialist". I have no bad feelings toward our salesman bc he is totally doing what he can for us, but im extremely not happy with the quality of car that was given to us. When you pick up a new car you expect it to be immaculate, not dirty...and to have to go back to the dealer already going on twice in the first month is ridiculous. Oh and the all season floor mats were not in the car either (and for some reason ford only makes black all season mats, even tho we have a tan interior car,lol)

toma1926

Jun 15, 2011

Gerry Donaghue was Fantastic! This is our second lease with Tom's Ford and honestly, Gerry and everyone we dealt with through the past 3 years have been a dream. Sal in the service department is terrific too! I recommend Gerry and Tom's Ford to people all the time!

davidwmolnar

Jun 11, 2011

Internet sales group and in person saleperson responded to all questions and requests quickly and accurately. Everyone at Tom's Ford was a pleasure to do business with. Not once did they put any pressure on during my purchase. They listened and responded to the customer, me!

itsme760

Jun 10, 2011

It took me a month to decide what car i wanted. Enrico Cuzzi our salesman was patient and always willing to help and answer questions. When i did decide the exact car (Ford Edge Limited) i wanted was not at the in stock at Toms but Enrico worked hard to locating it for me even calling dealers on his day off. I was given a fair price for my trade in and paid a fair price for my new car. Everyone was friendly and helpful. They made what could be a horrible experience relatively painless and easy. I have my car one week and absolutely love it!! One extra point... Service does not stop after you purchase your vehicle and drive away. Since i am not familiar with all the gadgets my new car has i have called Enrico several times and he always answers my calls and explains what i am clueless about. He know's his stuff!!

scoleman43

Jun 9, 2011

I initially went to the Ford dealership in Staten Island where I live to purchase my 2011 Ford Explorer. I had very bad experience in the Staten Island Ford dealership. The office was run down, the sales men were inexperienced and they tried to force me into buying a car that I did not want at a higher price.My experience at Tom's Ford was much different. From the moment I walked through the doors I knew I was in good hands. The office was very professional looking and I was greeted by a friendly receptionist. My salesman Vinny Pace made my car buying experience very easy. He was honest, friendly, experienced and a down to earth guy. He got me the exact truck I wanted at the best price possible. The whole sales process from meeting Vinny to driving the truck home only took a few hours, because Tom's Ford took care of everything for me.I highly recommend anyone who wants to buy a Ford to go to Tom's Ford, even if you have to drive a few extra miles to get there.

jvirga

Jun 8, 2011

I have bought several vehicles from Tom's Ford and each time has been a pleasant experience. This car was for my son and Marc spent his time answering all the questions we had to make my son comfortable in his decision. Then when we picked up the car he spent time explaining how everything works and gave him his phone number incase he had any questions

brahm

Jun 7, 2011

Fantastic experience we love Rod Anderson. This is the third vechicle we have purchased through him. Your financing department was also very professional. Its a long drive for us to your delaership but your salesmen Rod Anderson makes it worth the trip.

nhorvath211

Jun 5, 2011

Had a great experience at Tom's Ford, when returning my lease, found a used car to finance and everyone was helpful and friendly in my buying experience. Would definitely recommend!

Chris D Carlson

May 28, 2011

I am very pleased with the experiance. It was the first time for me to buy a new car. I was treated with respect. I was greated at the door, and encouraged to ask questions. The person I was with is thinking about buying one himself. Enrico Cuzzi was repectful, professional, and informative. I was very glad my final decission was to buy at Tom's Ford.

cozndebbi

May 28, 2011

We have leased our last 2 truck from Tom's Ford and have been very pleased with them. Our Salesperson Rodd Anderson has helpped us everytime. He has become the only person that we will deal with for our trucks. We started out not being able to buy a truck on our own and Ford and Rodd took a chance on us and we now we own our first truck!!! that was the happiest day for my husband and I. Toms Ford will be the only place we will go for our trucks. we send our friends to them also.

Cyntmarie

May 28, 2011

I first visited another dealership and was not pleased with the service at all. They were not friendly and acted as if they didn't want to sell you a car. But then I came to Tom's and right away was greeted by helpful and friendly sales people that took the time to answer all of my questions. I test drove a Focus and fell in love with it. My finance process went smooth and I was well informed of my finance options and warranty deals. Overall, I had a great car buying experience with Tom's and would recommend them to all of my friends!

angelagould

May 26, 2011

This is the second vehicle that we have leased from Tom's Ford. I would highly recommend them to anyone purchasing a vehicle. The staff is not only knowledgeable but extremely friendly. They all went out of there way to make sure that buying a new car was an enjoyable experience. There is no pressure to buy or lease a car until you are sure it is the right car for you...THANK YOU TOM'S FORD for making purchasing a car not only painless but enjoyable. Angela/Bill Gould

jfedorchak

May 17, 2011

Excellent experience as usual with this dealership. We have been going to them for almost 15 years now and this is my 5th vehicle from this dealership. Scott & Vinny were very easy to work with and the process went very smooth. I would highly recommend them.

SANDYCD

May 16, 2011

AFTER VISITING SEVERAL FORD DEALERSHIPS IN NEW YORK AND NEW JERSEY WHERE I WAS GIVEN THE RUNAROUND (CALLS NOT BEING RETURNED), I WENT INTO THE TOMS FORD DEALERSHIP AND WAS IMMEDIATELY HELPED BY ENRICO CUZZI. HE WAS COURTEOUS, RESPONSIVE, KNOWLEDGEABLE AND WAS INTERESTED IN MAKING THE SALE ASAP. I WAS VERY HAPPY WITH HOW HE KEPT IN TOUCH EVERY STEP OF THE PROCESS. THANK YOU FOR MEETING OUR CRITERIA AND GETTING US IN OUR NEW CAR SO QUICKLY.

lucianod

May 15, 2011

Vinny was very helpful,he was knowledgable of the product. He did not rush you into making a decesion on buying, let you take the car on test drive. Had all the paperwork ready, went over all of the operations of the car features took his time did not rush. When looking at the car included everyone who was with me in the discussions. He explained about the dealership, how the maintainance department worked. When I went to pick up the car it was everything was ready and the car was clean, Did not take long at all.

ckulakow

May 14, 2011

My overall experience was fantastic!!! Chris was awesome! Got me into the car I wanted for the price I wanted... He went above and beyond any other salesmen. Never once did I feel pressured, he was so great to work with! I loved how I felt like more of a friend then a dollar sign. I would def recommend him to any and all of my friends!

Rosie526

May 10, 2011

From the minute we walked into the dealership, Chris was extremely helpful and patient while I explained the car I was looking for. The color and options were ones that I really didn't want to do without and he spent the time looking for it before there was no choice but to place an order for a Ford Edge. It was well worth the wait! The car is exactly what I wanted and I couldn't be more pleased with the way I was kept updated as to when it will be in to the paperwork that needed to be signed before driving away with it.Chris is the type of salesperson that will go above and beyond to make sure you are happy with your purchase. This is a no hassle, stress free dealership where you can take your time looking, bargaining and buying!!I highly recommend Tom's Ford and will definitely be returning to purchase a car in the future!Sincerely,Rosemary Thompson

jkilduff

May 4, 2011

My first contact with Tom's Ford was through an internet price inquiry. That was quickly followed by return emails and phone contact. I made an appointment to visit the dealer for a test drive. We were able to drive a vehicle similar to the one we were looking for. We quickly arrived at a sales price and the new car arrived at the dealer in a few days. Pick-up was quick and easy. We were given a thorough run through of the car features and the systems were set up for us. I'll go back to Tom's for my next car.

trugel

May 2, 2011

Enrico is very professional and will work with you to get you what you need. I would highly recommend using his services. I plan on buying/leasing all of my family's cars through this dealership because of Enrico's work on my lease of a 2011 Ford Explorer.

danrac

Apr 25, 2011

To Whom It May Concern,I had an excellent experience with Rod Anderson at Tom's Ford/Lincoln. It was a relatively quick and painless experience. Rod was very professional and informative. He understood clearly what I wanted at the onset, and was able to locate the best deal for me. The MKX I selected was not available at the time, and had to be ordered. Rod kept me updated continuously, and provided as much info as was available along the way, so that my insurance could be ready once the MKX arrived at the dealer. He was always available for any questions I had, and responded promptly. Once my MKX arrived, and we scheduled my pick-up, I brought my kids with me. Rod was very friendly towards them and made them feel very comfortable. He was very professional, courteous, knowledgable and friendly throughout the entire experience. I am sorry that I did not know about Tom's Ford/Lincoln when I got my first MKX in 2008 from Freehold Lincoln. I am now committed to Rod at Tom's for at least the next 3 years, and hopefully can continue with a Lincoln after that (just don't raise the price too much).Thanks,Leslie Winick

Rdesio

Apr 23, 2011

My experience in purchasing a car at Tom's Ford was extremely positive. The salesperson, Chris Fennen, was friendly, knowledgable, and instrumental in my decision to buy a vehicle at Tom's Ford dealership. Chris was patient with me and my wife, answering all of our questions, and spending a good deal of time with us - without pressuring us to buy. He was very knowledgable about all of the Ford models, and it was clear to me that he sincerely wanted to help us choose the car that was right for us, and our needs. He made the experience of shopping for a car fun and enjoyable. We are very pleased with our purchase, and feel we made the right choice of model and options largely due to the information and help provided by Chris. We would not hesitate to recommend Tom's Ford dealership to our family and friends.

lbonner

Apr 22, 2011

The salesman worked around the area to get the best price and with many options I didn't even think of. Previously I visited other dealers in the area but working with Mark I was able to recieve much more for less. Once the vehicle arrived Mark stayed in touch not only till I had the truck in my possesion but has called numerous times to be sure I am satisfied. Every time Mark checked with me he made sure he wasn't being a bother but actually went out of his way to make sure all items were to my satisfaction. Because of how I was treated by Mark, in the future when I am in the market for a vehicle I will not only return to Tom's Ford but I wil insist on having Mark as my salesman. I am 60 years old and have purchased many cars in my life but have never had such a pleasent experience. Not only am I thanful to Mark but my hat's off to him for such a great experience. Sincerely, Larry Bonner

Lorettabruch

Apr 22, 2011

Vinny Pace was very professional, very patient with my parents, and very friendly. My parents are 86 years of age and may ask the same question three or four times without remembering. Vinny's patients in light of this were appreciated. He also showed respect for them. Vinny had excellent knowledge of the products he was representing throughout the entire process. The dealership was clean, organized and comfortable.

Malvajp

Apr 21, 2011

Our recent experience at Tom's Ford was an extremely positive one. Our Sales Professional Vinny Pace, far exceeded our expectations during the entire phase of the purchase of the Ford Edge. Mr. Pace was very professional yet personable, which certainly helped eliminate any stress prior to our selecting and ultimately purchasing this wonderful vehicle. Mr. Pace was very thorough, explaining in detail every aspect of the car, its purchase, the many functions as well as service & warranty. I have been a very satisifed customer of your service for several years & that is the reason that I chose to purchase my new auto from you. I would not hesitate to recommend this dealership as well as Mr. Pace to friends & relatives. I did just that 2 days ago when a stranger at my banking institution overheard my wife & I discussing the Ford Edge & I immediateoy gave him Vinny Pace's business card. I am confident that Mr. Pace will be contacted shortly.

Sezready

Apr 21, 2011

The team at Tom's were true to their word. I had a long wait for my SVT Raptor to be built and delivered. The price they gave me for my trade in was what I wanted, and although the trade in price was made in the prior calader year they stood by it. In a world that a hand shake seems like it isn't enough, it is at Tom's Ford. My salesman Marc Brennan was the best. I love my Raptor it is more than I expected! I will reomend Marc and Tom's Ford to all my friends.Thank you,Lester Szeredy

supert009

Apr 19, 2011

I leased my first new car from Tom's Ford 3 years ago and recently went back to lease a new car. First off everyone there I have ever dealt with has been friendly and nice. Often I would find us chatting about other things than cars. Chris, my sales-person was great. He was a young guy like I am and could completely relate. he was also funny, and he was a very hard worker running (literally) around to get things done. Move some of the junk from my old car to my new one. The price is comparable to what I was paying on my last lease and Chris worked with the fiance people to get me a decent deal. Brian Tate

ascerbo920

Apr 16, 2011

Just want to thank Chris Fennen for spending the time with me to make my purchase a at Toms Ford nice and easy , he really went the extra mile to make sure everything was right for me.Sorry it took so fill out this review............Thanks Chris !Anthony Scerbo

burger

Apr 15, 2011

Debbie is the best car sales rep I have ever encountered. She is consultative and understands what you need and how to get you there. She listened and gave me various choices. She took her time with us and focused on us. I never felt rushed or pressured. This make me extremely comfortable working with her. This is the 2nd car I have purchased from her because of her approach and putting my needs first. When in the market for a Ford I cant imagine going anywhere else.

John Schubel

Apr 13, 2011

The primary reason I have returned to this dealer for a new purchase is the quality of work and fairness of price of the service department. I have previously had excellent service from Sandy Gelpke and Sal Ciappa. The service teams do not push unnecessary services, and the price for service rendered is fair. My recent sales experience with Rod Anderson for an Expedition EL was excellent.

ebrosenj

Apr 4, 2011

Very good experience overall. Very friendly employees and fast customer service. Vinny was a pleasure to work with and really made us feel comfortable and confident with our purchase. We appreciated the time he took to explain the finite details of the purchase and the car itself. Couldn't have asked for a better experience!

Diana62

Apr 2, 2011

Getting a new car is always a daunting task for me but the team at Tom's Ford made it a breeze. My Sales Rep was always accommodating and made sure I was totally satisfied with the transaction. The Sales Manager was very accessible and answered any questions I had in a friendly manner. When they couldn't find the color MKX I wanted, the General Manager himself got involved in ordering it for me. I got to know all of them on a first name basis. They truly worked together as a team to make my experience at Tom's Ford very satisfying. I would certainly go back to Tom's Ford for my next car.

Frailey

Apr 2, 2011

I have been a customer for about fifteen years and all times the staff of toms have always gone the extra mile. I had a ford escape which was totaled in an accident. They knew I needed to get a new car when all was done with the insurance but at no time hounded me to purchase, instead made themsalves available in any way they could to help. Sal in service couldn't be more helpful at any time, Keith is always honest in his presentation and Mark who I just met was like a friend before a salesman. There are not to many places who sell a product these days and make you glad you spent your money there.

Sondra Lohnes

Mar 31, 2011

I answered excellent to the questions above because our experience with Tom's Ford covers more than 15 years and we feel that they are a well qualified dealer and appreciate all the services and help they have given us over the years. Their staff has always been friendly and polite and very helpful. During our latest visit to the dealership, Debbie Wagner was new to us, and before we knew it, we felt as if we'd known her for years. Her expertise and knowledge of the products we discussed was evident and she was very helpful in making the decisions to lease and buy the cars we did. I would highly recommend her and the dealership to any of my friends and collegues.

TMErickson

Mar 28, 2011

Buying a car can be one of the most stress purchases for a women to make, alot of dealerships try to take advantage of women. Tom's Ford was excellent to deal with, it was a pleasure to not have to worry about a salesperson trying to outsmart me. I was treated fairly and honestly.Will recommend to others.

danim919

Mar 27, 2011

We just purchased a 2007 Ford Edge and had a great experience at Tom's Ford. Our sales rep, Marc Brennan was extremely helpful and knowledgeable. He was friendly, great to work with, and always willing to help. We were not pressured into a sale and Marc was more than willing to answer any question. He made paperwork a breeze and had everything ready and waiting for us. I would definitely recommend seeing Marc when visiting this dealership!

estockton12

Mar 26, 2011

This is the third vehicle we have either bought or leased from Tom's Ford. This time around we were assisted by Debbie Waggner. Debbie is a very personable sales person and I enjoyed the experience of leasing my new Ford Edge. I told Debbie what features I was looking for and she searched until she found exactly what I wanted. She kept in touch with me from the time we left the dealership (before we made the transaction) until the time we actually leased the car. After we signed the papers, she sat with me and explained all the new features of the 2011 Edge. I will certainly seek her out when my lease is up and it's time for a new Edge which I love and can't picture driving anything else!Eleanor and Rick Stockton

smittenkitten730

Mar 24, 2011

Mark Brennan walked me through the entire process with professionalism and courtesy. He was able to help me with ALL of my questions and concerns about getting out of one lease and into another. I had called him numerous times to ask yet another question, and he handled it with ease. I will be recomending Mark to my family and friends.

davidbucko

Mar 21, 2011

Was impressed with the level of personal attention and friendly service. Salesperson was knowledgeable and willing to answer question. The dealers under construction show room did not hinder there services. I would recommended this dealership to my friends and family members. Thank you

Woodcarverlady3

Mar 20, 2011

Charles and Enrico were the best! They both knew their products and got me the truck I wanted. They took the time with me and saw me through the deal. I have delt with Tom's Lincol Mercury (Tom'sFord) for over 30 years. My parents did also. That tells you how good they are. We keep going back! Thank you so much for everything.Kathy Toole

nhuggins

Mar 19, 2011

This is my second time using Scott Nussbaum and Toms Ford. I came back to lease new vehicle when my current lease was expired simply because they are great; the customer service is superb and the dealership is very welcoming and friendly. I currently live 30 minutes away in Northern NJ, but never mind the drive to Keyport as I love Toms Ford. I also worked with Marc Brennan(sales rep) who was also very friendly, professional and he went out of his way to insure I was satisfied with my purchase and insured the process was painless...This was my second time working with Scott Nussbaum and my first time working with Marc Brennan. I look forward to working with them over and over and over with all of my vehicle purchases. If I moved 2 hours away, I would still use Toms Ford. As a result of the great customer service, I am also currently referring my Co-worker for a Purchase!!Please note that you have a great team at Tom's Ford, and a Great Sales Rep (Marc Brennan) and Manager (Scott Nussbaum). I look forward to continuing my relationship with Tom's Ford.Thank you!

driver09

Mar 17, 2011

Mike was a great help to me getting my new car. I had a few obstacles to overcome with finance and price. I will make a long story short. My mother was going to co sign for a loan, that didnt work out and.Mike helped me get my mother to write a check for $18,500.I would say that is a job well done!Thank you.John Barwood.

vinny74

Mar 16, 2011

Great service and product knowledge. I returned a lease vehicle and got a new one in a short priod of time. I was in and out in less than two hours. No hassles.The paperwork process was smooth and efficient. Mike C. help us out every step of the way.

Barbarasefel

Mar 15, 2011

The Ford dealership in a couple of blocks from our home - we went in and spoke to Mark told him what we were looking for and gave us a test ride in a couple of cars -We decided on one that he had to search for and within a few days - he found it - We just had a lesson from him today on how to use all the bells and whistles that come with our car - must say he was very knowledgeable - nice friendly and courteous service.

megmor

Mar 13, 2011

I had a great time buying my brand new Ford Fusion. I was not at all looking forward to the process, and was surprised at how easy and worry free it became. Enrico Cuzzi was extremely helpful, answered all of my questions, and made me feel confident that I made the right choice with both the car I purchased and the dealership I chose. I will certainly recommend Tom's Ford and Enrico to my friends and family. Thanks!!

novalee42

Mar 12, 2011

I had a great experience at Tom's Ford. I visited other dealerships before going to Tom's because they were in closer proximity to my home and work. By far, I was most comfortable at Tom's. I worked with salesman, Marc Brennan. It was a very pleasant experience. I think it is important to feel comfortable right away with the person you are working with, and I had this experience with Marc at Tom's. Also, from my experiences, the way a dealership takes care of itself reflects in how they treat their customers. Tom's Ford has individual cubicles for their salespeople to discuss matters with their customers. The dealership is clean, and very presentable. Very honestly, it is the nicest dealership I have ever been in. When I walked in for the first time, the waiting area was very nice and the clients all looked very relaxed, calm, and many were interacting with the workers as if they had known them for a very long time. On the outside, the dealership is very organized. You do not get the feeling that you are in a mess of cars. When it came time for me to pick up my Escape, Marc showed me the service area. Tom's Ford puts you on a color team, and you are assigned a personal service manager. The service area was immaculate. I have never seen anything like it. It was amazing to see how organized the "drive up" service lines were and how well thought out the service department was. All in all, Tom's Ford is a highly respectable place to do business. My experiences the finance manager, Scott, were great as well. Again, I felt at ease. It was very nice to hear he was with his company for over 20 years--that says something as well for Tom's Ford. Tom's Ford is a great place to find your new car.

edhayden

Mar 5, 2011

Very friendly staff. They went out of way to be helpful and suggested several financing alternatives. Enrico Cuzzi was very professional and a pleasure to work with. I am very pleased with the overall sales / delivery process. I would highly recommend Tom's Ford for a vehicle purchase.

mj88

Mar 4, 2011

My boyfriend recently purchased a truck from another Ford dealership, and after witnessing his experiences with sales and service, I was skeptical. Tom's Ford and their wonderful staff put my fears to rest. Everyone there was very nice and helpful. My salesperson Rod Anderson was amazing! He was very friendly and it was easy to tell after speaking with him for a minute that he is very knowledgeable and knows a lot about the vehicles he sells. He is patient and understanding and tries to find the best deal for your situation. I never felt pressured or rushed, and I am very grateful for all of the work he did to make me feel comfortable with my purchase. He worked with me on my different financial options and was able to find something in my price range without having to sacrifice quality. The service and parts department was also a pleasure to work with. After my boyfriend brought his truck back to the dealership he bought it from three times, I convinced him to try bringing it to Tom's Ford, and he's glad he did. The service and parts employees were very friendly, helpful and knowledgeable and made every transaction and service as smooth as possible. Without a doubt, I would recommend Tom's Ford to anyone who is looking to buy or have their vehicle serviced.

mdml92

Mar 2, 2011

I have leased and/or bought my last 5 cars from Tom's Ford. I have used other dealers, but all I can say is that I never had the service from them like I do Tom's Ford. My brother lost his life due to the dealer not leaving original equipment and changing things out. By the time the investigation was done even GM was helping us out to prove what this dealer did wrong. It is extremely hard for us to trust dealers because of this. We explained our situation to Tom's and they have done nothing but go out of their way to ensure our needs are met. If I every had a problem, they did their best to take care of it in a quick and effecient manner.

Debbie L

Mar 1, 2011

I leased a Ford Fusion from this dealer 3 years ago. Enrico helped me through the whole process last time. It was such a smooth transaction, I came back for my next lease. Again, Enrico made it a simple, pleasant process. I would definitely be back to this dealer next time. Employees are wonderful, everyone is friendly. It also helps when a customer has complete faith in the salesman. I know that Enrico would be looking out for my best interest.

Lori1939

Mar 1, 2011

Our company has been dealing with Bob Lyttle and Tom's Ford for many happy years for our company vans and personal cars. We have never been disappointed with the sales or service of our vehicles. The latest purchase was a Ford F350 and our sales rep was Rod Anderson. Everything went very smoothly and it only took 8 minutes to sign the purchase/delivery papers and receive the keys. Mr. Anderson was very personable and completely in tune with our needs. We highly recommend Tom's Ford.Clean Air CompanyFords, NJ

Sue Pomeroy

Mar 1, 2011

I have been a Ford Customer for over 13 years and have leased 4 other Ford Explorers. The staff at Toms Ford in Keyport, New Jersey was informative, pleasant and more then anything, kind. I have been wanting to lease the 2011 Ford Explorer for more then four months. And with the help of Billy Gaffey and espcially Scott Nusbaum, they made this day possible. I could not be happier. Every experience that I havve had over the years with Toms Ford has been great. The entire crew there is wonderful.

joejend

Feb 28, 2011

Marc Brennan was very helpful in helping us lease our 2011 Ford Edge. He made the process very simple and was even willing to come in on his day off to get the transaction done. He took his time to show me all of the gadgets and useful features in the car which was a big timesaver for me later on. He even set up the syncing of my iphone!Closing the final deal, paperwork, etc. was extremely simple and stress free. It took less than 10 minutes which was a pleasure. Working with the manager on that part of the process was a breeze.A big thanks to Tom's Ford! Jennifer and Joseph D'Ambrosio

Darnell29

Feb 27, 2011

I had a great experience at Tom's Ford Lincoln. The sales people were very knowledgeable and friendly. I brought a beautiful 2011 Ford Focus and I bought the car for a great deal. Scott did everything in his power to get me a great deal for my car. I would highly recommend this dealership. I was talking to my supervisor about this service here and she plans on buying a new car in a few months.

debbieszumera

Feb 26, 2011

Knowledgeable employees in both sales and finance. Extremely positive experience. Everyone was helpful and courteous. Would recommend dealership to friends, relatives and co-workers. This was the best experience I have ever had in leasing a new vehicle.

kescarbo

Feb 24, 2011

ENRICO WAS GREAT IN HELPING US FIND THE RIGHT CAR AT THE RIGHT PRICE. SCOTT GOT US THROUGH THE LEASING/FINANCING MAZE SO THAT WE WERE ASSURED OF OUR DEAL AND FULLY UNDERSTANDING OF THE TERMS. THIS IS THE SECOND CAR OBTAINED THROUGH THIS PAIR IN LESS THAN 6 MONTHS.

1999jetta

Feb 23, 2011

This was my first time visting Tom's Ford and I came away pleasantly surprised. Unlike most dealers, there was no pushy or manipulative tactics that turn most people off. Marc Brennan did an excellent job.Scott was also pleasant to deal with. After this experience, I would highly recommend a friend or family member to go there for their car purchase.

RKA

Feb 23, 2011

We contacted this dealer via phone/internet to arrange the purchase of a vehicle. Unfortunately they didn't have the car in stock, but were willing to acquire the vehicle from another local dealership. In the span of a week a few things changed. First the car we selected was no longer available, so we chose another. Then the person we were dealing with admitted to making a mistake regarding the rebates, but offered an alternative solution. Finally an "estimate" for $450 for title and registration on the car. We had been asking for a firm price and all detailed numbers spelled out for a week (not estimates). We supplied the fees from our state's website, which totalled less than $100. We never received a reasonable explanation for the excess $350 in their estimate, but they weren't willing to reduce it. This isn't brain surgery, the fees are published and this dealer should only collect on behalf of the state, plus some reasonable costs for overnighting the docs out of state. What this dealer was asking for was a blank check and us to believe them when they said they would refund any excess later. How is "excess" defined, by whom, and when is "later"? Honestly, I really don't care, because I won't pay it. Come on, there is no reason why you can't come to the table with hard numbers. We walked and they don't want to refund the deposit because they already acquired the car before they tanked the deal with their fuzzy math. Interesting business strategy. What should have been an easy transaction has turned into a headache with Tom's Ford. Based on our experience, I can not recommend them.

kryda1

Feb 21, 2011

We actually did a lease end and a new lease with them. We had some wear on the old vehicle that caused us to have a residual payment and our credit had taken a fall over the past two years, as many have. Scott and Enrico were great and got us into a very nice Edge with significant savings over the Expedition EL we turned in. They worked with Ford credit and got us something that was jsut what we needed for now. They were just great!

robgangi

Feb 21, 2011

Chris Fennin was by far the best car salesman I have ever dealt with. He was knowledgeable, professional and made leasing my new Ford Escape an easy and pleasant experience. He was honest and worked to get me the best deal without any headaches whatsoever. I have never in my life had buying or leasing a new vehicle such an easy and pleasant experience. If Chris Fennin stays with Tom's Ford, I will be a customer for life. I will definitely return to Tom's Ford to lease my next vehicle from Chris Fennin and will recommend him to my friends- he is an asset to your organization.

thomaslb24

Feb 21, 2011

I went to Tom's Ford because it had a better inventory of 2011 Fusions than many of the other dealerships in the area. I test drove a Fusion SEL, however, they did not have a model with the exact specifications I wanted (I wanted a specific color (platinum tri-coat white), interior (charcoal black) and features moonroof)). Enrico found the exact car I was looking for and had it to the dealership in a few short days. I also got a good price with little negotiating necessary. I didn't feel overly pressured by Enrico and because of that I was able to make my decision to by the car the same day that I test drove it. I was also pleased that they did no try to force an extended warranty down my throat. I have had my 2011 Fusion SEL for a little over a week and have loved every minute of driving it. It is quite the upgrade from my 2002 Honda Civic.

DZ012574

Feb 20, 2011

I recently visited Tom's Ford/Lincoln in Keyport seeking information on a 2011 Ford Edge and was promptly greeted by Marc Brennan. Marc showed me the Edge and answered all of my questions quickly and easily. We eventually proceeded to talk about pricing and discussed payment schedules. Had it not been for Marc's no-pressure approach and expertise regarding the vehicle, I would not have pulled the trigger and completed the purchase. Everyone with whom I worked to finalize the purchase was very friendly, knowledgeable and willing to help. Those are qualities that are hard to find when shopping for a new car. Of the three cars that I've purchased to date, the experience with Marc and the Tom's Ford/Lincoln team was easily the most pleasant I've ever had at a car dealership. My 2011 Ford Edge is a great vehicle too!

misswah

Feb 20, 2011

Every person that we spoke with at Tom's was friendly and professional. We never felt any pressure to make a purchase, but were given all the information we would need to make an informed decision. Enrico took extra time to discuss specifics about various models to make sure that we knew exactly what the differences were and how these differences would effect our daily driving experience. Excellent customer service.

maybeart

Feb 18, 2011

Debbi Wagner is a wonderful sales person. very knowledgable freindly and courteous salesperon. never pushy . we bought and leased our cars from her and will always go to her in the future. The dealership is also top notch very friendly staff . There isnt enough they can do for you. I am 57 years old and have never been to such reliable and great dealership. If there was more like Toms Ford alot more cars would be sold. I would also like to add that Scott Blazick in the finance dept. is also very knowledgable, helpful and coutious person all I can say is THANKYOU, THANKYOU , THANKYOU Toms Ford and all you staff.

captainhwang

Feb 15, 2011

Tom's Ford is great. Our salesperson, Rod, was the best. Never any pressure to buy throughout the entire process. He listened to my needs and pointed out features that would be beneficial to me. When I informed him that I was looking at another make of car and was going to test drive it later in the week, he didn't try to pressure me at all. Rather, he said he would be waiting and willing to help if I came back to purchase a Ford. Throughout the entire process, Rod was very flexible to my needs and was very friendly throughout the entire process. We laughed, we talked, we had a great time buying a car. I'm glad to have found a dealer and salesperson I can go back to for great service.

drasmussen3

Feb 14, 2011

Our experience with Tom's Ford was very positive. We stopped in to see an auto and ended up buying it. The sales person was very informative and helpful through out the process. She was well informed on the cars and technology. She answered all of our questions. She didn't pressure us at all. We had been looking for a car for several months and this saleswoman was so pleasant to deal with. I would highly recommend the dealer and this salesperson.

magicc82

Feb 13, 2011

I recently bought a 2011 Mustang GT. Came in for a test drive and there was absolutely no hassles involved. Mike got the keys and let me do my thing. No pressure. As he said, "the car sells itself, I can only mess things up." He quoted me a good price with minimal - if any - haggling, and let me be on my way with contact info and no "You have to buy today" gimmicks. Mike promptly followed up and we made a deal. The whole process was smooth and painless. Signing the final papers and getting everything squared away took quite a while, (several hours including a break for lunch on my part) but Mike and the others at Tom's were more than accommodating. If you're looking into any Ford and are anywhere near the area, stop in at Tom's.

The A

Feb 13, 2011

This is our 3rd time visiting this dealership in the past 8 years and each time we leave with a happy purchase. All the staff are nice and greets everyone who walks through the door. They are always patient and thoroughly walks us through all the needed car details,pricing and paperwork. We've tried other dealerships and end up unhappy with the associates who neglect our needs. The main associate we look for is Alexander Gilchrist, awesome guy! Can't say enough good thing about him, he always takes good care of us! Our latest visit, Marc Brennan walked us through a variety of cars, very helpful, nice and patient! We will continue to go back to Toms Ford Lincoln. They have the best cars that my husband and I keep going back for, Ford Focus!

jcotugno

Feb 10, 2011

I cannot say enough about my fantastic experience with Toms Ford! As Im sure you are aware, buying a vehicle from a dealership can be and usually is an unpleasant experience! When I went into Toms and started working with my saleswoman Debbie Wagner, my assumption and expectations immediately went out the window! Not only was Debbie and the team knowledgeable on the subject matter but they were more than willing to work with me and my budget without the usual hassle and business mentality to help me purchase the 2011 Ford 150 I really had my heart set on instead of trying to sell me a vehicle on the lot or way out of my price range. Im still astonished on how great of a price Toms Ford sold me the truck for! I can honestly say that my family and I will always be customers of Toms Ford for all of our car buying needs! I would recommend this dealership to anyone looking to eliminate the hassle of buying a new or used car. I personally dealt with Debbie Wagner who is a fantastic individual!

DaveCal

Feb 9, 2011

This was the smoothest, most stress-free experience we have ever had with leasing a car. Alonza Gilchrist is an excellent Sales Supervisor, who helped make our experience a great one. We had called him prior to coming to the site, and he was ready to help us when we walked in the door. He listened to what we wanted and related all of this information to our salesman, Mike Candeloro. Alonza continued to check in on us during our visit, to insure that everything was going the way we wanted. I might add it was very, very busy at the dealership that day, and we were still made to feel that we were the highest priority. Mike Candeloro was very accommodating and attentive, and gave his all to help us, by showing us several cars (moving cars around and bringing them to us since it was freezing and raining). Scott Nusbaum made the financing portion of our deal easy, and took the time to explain everything in detail. Tom's Ford is best dealership in New Jersey, thanks to the great staff!

Salerno

Feb 5, 2011

LIVING IN HAZLET SINCE 1984 ME AND MY FAMILY HAVE BEEN THROUGH MANY CARS SOME BOUGHT AT TOMS FORD OTHERS NOT. I HAVE ALWAYS HAD A VERY GOOD EXPERIENCE AT TOMS FORM AND JUST RECENTLY I PURCHASED A NEW 2011 ESCAPE . SCOTT AND DEBBIE WORKED VERY HARD AND GOT ME A LOW INTEREST RATE AND A FAIR PRICE ON THE ESCAPE . EVERYTHING WENT EASY NO STRESS NO LONG WAITING FOR HOURS AND GETTING NO WHERE . AND THE SALES GIRL WAS VERY COOL AND FUNNY THANKS DEBBIE AND IL BE SURE TO RECOMMEND TOMS FORD AND YOU .. IM VERY HAPPY

johnnyangel1950

Feb 2, 2011

I leased my 2008 Ford Fusion From Toms Ford and They called about getting out of my lease early. I have spoken to Debbie a few times before and realized she is very knowledgeable and wanted her to be my salesperson.She was able to lease me a 2011 Lincoln MKZ for a great price. I hope to deal with Toms Ford and Debbie for many years to come.Thanks Debbie and also Scott Nusbaum, John

HenriquesFamily4

Jan 29, 2011

My experience with Tom's Ford -- and specifically, my salesman Chris Fennen -- was far beyond what I expected. I walked in and immediately was treated with respect. Even though I admitted I was not there to buy a car "on the spot," Chris answered all my questions and even presented me with a few options. He gave me a few brochures and his number, and told me to call him with any questions. NO high-pressure sales tactics. I came in twice more before I signed the papers and ordered my new custom Ford Explorer. NEVER once was I pressured into a decision on the spot or into purchasing a vehicle or options I did not want (which in today's market means a lot). Chris met our whole family, and treated us all with kindness and understanding. When we picked up the new SUV, he went over every feature with detail. He has even followed up a few times to ask us how we like the new Ford. I have owned my new Ford for almost a year now. I LOVE IT !!! The entire staff -- from sales to parts to service -- whether they sold us the car or just knew us from the dealership -- has always been helpful and friendly. I HIGHLY recommend Chris Fennen and Tom's Ford to anyone interested in purchasing a Ford product. I know I will not buy a vehicle from any other dealer. If you purchase from Tom's Ford, you will not regret that decision.

NLJ429

Jan 27, 2011

I have been leasing Cadillac's for 20 years & decided to take a look at the Lincoln MKX. I was very pleased with the way I was treated. Enrico was easy to deal with and very accomadating. He had to search high & low for the vehicle I wanted, and although it took a while he did come through for me.I am pleased with the experience there, the whole financing experience also went well, Scott was also very nice. And I'm getting use to driving my new vehicle although I haven't driven too much lately due to the ridiculous amount of snow.

katarina

Jan 26, 2011

About 13-15 years ago I had a Explorer leased from this dealership and terrible experience with Service Dept. My husband liked sales person at the time (Keith; who surprisingly recognized us after so many years) so we went with another dealership and another brand. When he mentioned possibility of a Ford I was very sceptical about Ford explorer and more so about dealership. He did all research online and at the end contacted Tom's Ford and got Charlie Schaugh. Charlie was extremly professional and he clearly enjoyed his work. It took several days for me to even consider going to look at the car (Explorer 2011 looked fabulous online)but I had a lot of lingering doubts. At the end, miles per gallon were very hard to ignore so I took plunge and went to dealership to see cars for myself and I met Charlie and Debbie Wagner. I am real estate broker by trade and have very specific needs - Debbie was fabulous showing me all wonderful features that Explorer has that are great for me; after driving it I really appreciate them more and more. Both of them really worked very hard to accommodate me: getting the car I wanted, readdy to go when I wanted at the time when I had to have car ..etc. They both went out of their way and nothing was a problem. Being in customer service industry myself I totally relate. Both of them truly made whole process smooth and easy. I know it was not; we are as demanding as you can get and have high expectations. I know I drove them crazy about running board - I wish my explorer has one because it is still not easy to get in in skirt and high hils; being 6.5 inches lower did not completely eliminate problem.I took my office for a ride and everyone was pleasantly surprised how smooth ride is and how nice and roomy inside of a car is. My kids love it. My clients are remarking on how beautiful car is and I am still learning how to use features(don't have time to read manual!).I sincerely hope that Service Dept will live up to standard of service Debbie and Charlie set up.

rmp0012002

Jan 22, 2011

I had leased my previous vehicle from Tom's Ford and everything from sales to service was a pleasant experience. My lease was just about up and I had just about decided on another brand but went in to see Debbie Wagner. I wasn't expecting to get a good deal on what I was looking for but Debbie, just as with my previous vehicle, came back with a deal that made it easy to lease from Tom's again.

thesmiths22

Jan 22, 2011

Just leased my fourth car from Tom's Ford. Wouldn't go anywhere else. We have always been very happy with both their service and sales departments. Customer service is always top notch. Chris Fennen our sales consultant is the BEST! Loving my new Ford Explorer.

christine-andi

Jan 20, 2011

I wanted to purchase a Ford Taurus. I always knew about Tom's Ford, then when asking for recomendations I was referred to Debbie Wagner from Tom's Ford. She immediately came to where I am employed along with the car. It was exactly the one I wanted. A red Ford Taurus. I loved it, I bought it immediately. Tom's Ford made it convenient. I a m very happy with my purchase, the dealership and my agemt.

sssatin

Jan 14, 2011

We had never dealt with this dealer before preferring one a little closer, but they were soooooooo much better on price, it was a no brainer. Whole experience was great - super friendly, professional, efficient, on and on,,,, just a great dealership to buy from. Highly recommended!

MaryOlga

Jan 12, 2011

I went to Toms Ford to buy a new car because when I used their service dept I found it to be a very friendly experience and very professional. When I visited the dealer to look at a new car I met two managers Al and Al who are twin brothers. They were both very helpful and friendly and very professional. They then introduced me to a salesman who also was very friendly and helpful. Best of all he was no pressure. I came back the following day and bought the car. At this point I was introduced to the finance mgr, Scott Nussbaum, who also was friendly, helpful and very professional. Had a problem with the sync phone. Went back to dealership and Larry Jr helped me. Again he was friendly and very helpful. I would highly recommend this dealership. Mary Gigantino 10 Michelle Ave. So. Amboy, NJ 08879

CHAZ25

Jan 8, 2011

MY GRANDDAUGHTER BOUGHT HER CAR THRU DEBBIE WAGONER AND WHEN I WAS LOOKING FOR A CAR SHE RECOMMENDED HER. I WAS PLEASED AS I FOUND DEBBIE VERY KNOWLEDGEABLE AND PLEASANT.WE ARE BOTH HAPPY WITH OUR CAR PURCHASES AND WOULD HIGHLY RECOMMEND TOM'S FORD AND DEBBIE WAGONER

pmecane

Jan 5, 2011

From the time we entered the showroom to purchase our vehicle my wife and I were treated very professionally. We were greeted by our saleman, Marc Brennan, who listened to our needs and proceeded to look for a vehicle (2011 Lincoln MKX) that met our expectations. We had a few models to choose from but when we found the vehicle that we wanted, he took us for a test drive. When we returned from the drive we sat down to negotiate the price. We sat with Marc and Alex Gilchrist, the sales manager, who patiently and meticulously entered data in different ways to find out the best deal for us. The process was a little tricky because we were doing an early termination of a 2008 Lincoln lease and there were various ways to do the calculations. We had shopped in other dealerships previously so we knew the dollar figure that we were looking for. Alex not only met that figure, he got the figure lower. Throughout the process, he was friendly and cheerful. There was no haggling, "nickle and diming" or stress involved. It was truly enjoyable. The next day we returned to the dealership to pick up our car. We met with Scott Nusbaum to complete some final paperwork. He actually had found a way to save us a few more dollars on our payment. He too was friendly and professional. When we concluded our business with Scott, Marc gave us the keys to our vehicle which was detailed and in perfect in every way. He was thorough in explaining every aspect of the car. We left extremely satified and highly recommend purchasing a car from Tom's Ford Lincoln Mercury

nchmielewski

Jan 2, 2011

On my way car shopping one night, I stumbled upon the Dealer Rater website. After a terrible experience at a different dealer, we decided to give it a try at Tom's Ford because the reviews were so good. I had seen Marc's name mentioned on Dealer Rater and ironically he was the man that helped us out when we first arrived at the dealership. All the kind words on this site about Marc are true, he's a great guy who is very helpful and personable. They do not pressure you into a sale and are more than willing to answer any question. We did buy our Ford Edge from this dealer and they definitely go above and beyond with the customer service, even giving tutorials on how to use your new car & all the gadgets! :) Looking to buy? Then go to Tom's Ford!

GeneGerman

Dec 29, 2010

I have easily purchased or leased 20 vehicles over the years from Tom's Ford. I have never had a problem that may have occurred over the years that wasn't corrected quickly without any hassle. They have customer, on site social events that foster great contact and social relations between their staff and their customers. The entie staff are the very best to work wih.

don0147

Dec 28, 2010

It was a pleasure working with a group of people that know their product and believe in it. Marc was the salesman and did a great job but I also worked with Charlie and Larry both of whom were friendly, knowledgable and accessible. I am always nervous about going to a car dealer because of the pressure they try and put on you to purchase the car at that moment. NOne of that took place at Tom's Ford/Lincoln. That may be because the product sells itself but I wne to other Linclon dealers where the experience was not nearly as satisfying.Hats off to Marc and the rest of the team.

laroyd

Dec 20, 2010

Marc Brennan was my sales person.He was very pleasant and did not pressure or rush me.He allowed me to test drive a few vehicles and asnwered all my questions.He was able to upgrade me from my Ford to a Lincoln and keep me in my budget.When it was time to fill out the paperwork it was fast and painless.When it was time to pick up my car it was detailed, gased up and ready to go.I have been to many other dealerships but this is my favorite and Marc made this a very pleasant experience. Thanks. I look forward to my free service visits.

hurleyjohnhurley

Dec 18, 2010

I stopped in to obtain the cost of leasing a ford escape to replace my honda crv.I ended up leasing an escape and trading in my wife's accord as well for a fusion. I got a great deal and highly recommend Marc Brennan and Keith the sales manager. I was able to lease two new cars for what I was paying monthly for one.

corcoran3

Dec 11, 2010

We had a great experience at Tom's Ford and would definitely recommend this dealer for a new car, All the staff was very friendly and helpful and we did not feel pressured into buying a car. We usually buy our cars online but we had such a good experience at Tom's Ford that we chose to purchase from them.

RedskinsFord

Dec 9, 2010

My wife and I had visiting 4 other dealership checking out different cars with varying degrees of satisfactions. We had requested an internet quote and three dealers responded. And then we made the rounds again and our last stop was Toms Ford. WOW what a difference we were treated like family. The sales person Marc Brennan was very pleasant and no pressure. So we discussed our needs and wants and he found the Ford Edge we wanted. That was it done deal. What else can I say but give Toms Ford a visit .

rjmatthews2

Dec 2, 2010

I was surprised at the Excellent experience I had while purchasing a Used Vehicle at Tom's Ford. I do not normally go to a Dealer because of bad experiences in the past.Everyone at Tom's Ford was Helpful and Kind. No One was Overbearing in any manner. I was helped with my Choice and Transaction, without feeling that I was being pushed into something that I did not want to do.I would Return to Tom's Ford for a Vehicle in the Future, and I would Definitely Recommend this Dealership to my friends.My Sales Professional was Marc Brennan, who helped make my purchase a Great Experience for me. I will definitely return when I need to purchase another vehicle.My Finance Professional was Scott Nusbaum. Also another good experience.Thank You to All at Tom's Ford.R J Matthews

shawnjohnson

Dec 2, 2010

Had a Great experience with Mark....originally was going back to our dealer in woodbridge as our lease was up.Mark won us over with his friendly non aggressive approach and great product knowledge of our new 2011 edge...coming back in a few months for another vehicle ...would recommend to our friends and family...GREAT JOB MARK!

dianadifabio

Nov 26, 2010

I would highly recommend this dealership to all local customers. I went to a dealership in Eatontown, where they were arrigant and not friendly. When we walked into Toms Ford, everyone said hi and were super friendly. Then after we purchased our car, they spent over an hour in the car with us to show us the various features. I would highly recommend Toms Ford

jeffandheather

Nov 21, 2010

We walked into Toms Ford expecting a sleazy salesperson. Instead, we were introduced to a friendly, charismatic, easy-going man named Chris Fennen. He gave us all of the options, and after telling him what we were looking for, he eagerly went and got the best car for the price we wanted to spend (best bang for the buck). We felt that Chris helped us pick out a great car, and did everything in his power to assist our purchase, even staying 2+ hours after closing on a Friday night, just to make sure all went well. Our purchase was streamlined and painless because of Chris's upbeat, humorous personality. Chris is very easy-going, but remains professional and is extremely knowledgeable about the products. Without hesitation, for the next car/truck we purchase, or even for questions that we may have about this one, our first phone call will be to Chris at Toms Ford.

Luvmytruck

Nov 20, 2010

By far the easiest purchase I have ever made and NO-PRESSURE! Not to mention how helpful the finance guy was (was out of bus cards otherwise I would remember his name)he saved me on the interest rate compared to my credit union. Helped me out with the reg. for my truck with very helpful info. I went out for lunch and my F150 was ready when I returned. Great place and staff. . . .

EJZip

Nov 18, 2010

Scott Nusbaum and Debbie Wagner took good care of us! Buying for a 3rd time at Tom's ford was great. I would recommend them both to everyone who needed a new or used car. Overall i had a good experience. The finance man was outstanding and the saleswoman went above and beyond.

gmr0122

Nov 18, 2010

The customer service was great, and Gerry was extremely friendly and thorough about everything. I am leasing the new Ford Focus and couldn't be happier! I would definitely recommend this dealership and Gerry to my friends and family that are looking for a new vehicle. I will definitely be using this dealership in the future!

rbain714

Nov 16, 2010

This is the third automobile I have purchased at this dealership and have had a great experience each time with Rod Anderson. He always goes above and beyond in customer service. He is well versed in all aspects of the products. He is professional and always strives to make the customer satisfied. An excellent sales representative is accessible and informative and Rod excels at both.

Jody S

Nov 15, 2010

I had a great experience dealing with Tom's Ford thanks to Marc Brennan. Not only was he professional, friendly, and intelligent,he went out of his way to keep in contact with me to find me the right car at my price range that I was seeking. He went way beyond my expectations.I highly recommend dealing with Mr. Brennan should you find yourself looking for a car..new or used. Marc was fair, honest, and did everything possible to make things run smooth during my search for a much needed vehicle. Everything should be this easy.If not for this employee, my business would have most likely gone elsewhere.He is definitely an asset to this particular dealership.

fordvegasking

Nov 13, 2010

I had visited Tom's Ford about 4 years ago but was not pleased with anything they had to offer. The salesman was seemed uninformed and I found a much better deal at a nearby dealership. Despite my dislike for Tom's ford, I recently revisited the dealership in hopes of giving it another chance; I was far from disappointed. I was quickly approached by a young salesman named Christopher Fennen. Never have I met a more genuine salesman. Chris answered every single question I had regarding the vehicle I was interested in and expressed complete confidence and assurance in what he was selling. Although he truly despise most salesman due to their snake like behavior, Chris was the total opposite. I have since purchased the vehicle I discussed with him and have gone on to recommend him and his dealership to nearly every person I know that expresses interest in buying a car.If you are looking for a quality salesman with that is extremely sociable and passionate about his work, look no further than Christopher Fennen at Tom's Ford in Keyport.

CCappetta

Nov 11, 2010

The entire sale went extremely smoothly - Carmela worked extensively to ensure all details and transactions were handled efficiently in a timely manner. She helped me price out a vehicle that fit my situation best, was financially informative, as well as product knowledgeable. She was very friendly and I would recommend her to anyone coming into Tom's Ford in Keyport to purchase a vehicle!

mzampella

Nov 11, 2010

Chris is a very passionate Sales Professional - he's extremely enthusiastic, and puts forth a great effort to make sure you're comfortable, accommodated, and satisfied with your experience and overall sale. He's very personable and will work to the best of his abilities to see you get a great experience the whole way through.

Jenna28b

Nov 10, 2010

Well I have been looking for a new car for some time but was not sure what I wanted. When I went to Toms Ford and spoke with Ken Gann, I test drove the 2011 Ford Edge and fell in love with the car. I also test drove the Ford Escape not such a smooth ride as the Edge. I was able to pick the color I wanted ie White with a brown leather interior. The technology in the car is amazing the my Ford Touch is Great takes some time getting use to but so far so good. All in all Iam very happy with this car it is everything I wanted and more.

Kewp929

Nov 10, 2010

Everyone that I have dealt with at Toms Ford has been very helpful and knowledgeable and made the process of buying my car a very positive experience. I will absolutely recommend Toms Ford to all of my friends and family when they are in need of a new or used car.

michaelhoelz

Nov 10, 2010

I had a great experience at Tom's Ford when I bought my '08 Ford Mustang. Chris was very helpful when working with me through the decision a even the finance part. I am looking forward to going there again and working with Chris when I am in the need for another vehicle.

jmoore91

Nov 9, 2010

Being referred to Tom's by a friend, I walked into the dealership a little cautious because of bad experiences at various dealerships. I had a warm welcome by a young man named Christopher Fennen. I explained to him my needs and budget. Knowing what car you want/need is very stressful but I felt very at ease with Chris. He was not pushy and was most helpful when it came to my concerns. Having a friendly staff, this man really stood out. He showed me vehicles I may be intrested in when we finally came to an agreement that a fusion would be most suitable for me. Not only was he receptive when it came to my concerns, he was intrested in finding me the best deal possible. Having such vast product knowledge on each vehicle, I was impressed. Because of Tom's ability to hire such a great salesman, I will never go to another dealer/salesman. I look forward to being a loyal customer of Christopher's for many years to come. Thank you Chris for such a great and easy experience!

mk141504

Nov 9, 2010

My mother & I went to Tom's on Thursday 11/4 to buy out her lease, instead we wound up leasing 2 new vehicles. Our sales rep Chris was very friendly and did what was in our best interest, wich we greatly appreciate. He seemed very concern to make sure we were happy customers. We are so happy with our Ford Fusions so far and hope that Ford continues to make us happy customers. I would def recommended this dealship to family & friends.

tarapatrice107

Nov 9, 2010

I had a great experience at Toms Ford. Marc Brennan was extremely helpful and very nice! I would recommend this dealership to anyone and everyone who is looking for a car. Everything was explained in detail and the customer service was great! I love my new car and it was very nice that they called to check on how I was doing with the car. A+ service!!

csantos

Nov 4, 2010

I decided to go to Tom's Ford for their great reputation. Since this was my fist time Leasing a vehicle i was a little nervous, but i had nothing to worry about, Chris Fennen was a great salesperson really explained the process and benefits of leasing rather than finacing a vehicle. He asked me exactly what i wanted and what price i wanted to be at, showed me a bunch of cars that fit what i was looking for and showed me everything there was to know about the cars we test drove. He went above and beyond to get me the best price and walked me through all the paperwork, to put it simple he made it a piece of cake. I left there confident that i purchased the right vehicle and i did! i love it! I will definitely be going back once my lease is over.

gehlers

Nov 4, 2010

My experience was very positive because the wonderful sales rep I worked with.Chris is a very personable youngman, he is intutitive and sensitive to coustomer needs. He helped me to attain all my goals in my new car. I look forward to working with him in a few months when I trade back my lease.gloria ehlers

Jillebean0913

Nov 4, 2010

I went to Toms Ford just pricing out used cars. I had a very friendly welcome. I went there just to price but Chris worked hard and found a car in my range. I eneded up buying my car that night. I am still very happy with my car and I am still welcomed by Chris everytime I go in to get my car serviced. I never expeirenced such great service.

parkrye

Nov 4, 2010

I have purchased vechicles at other dealerships, only to be fustrated by the whole sales process. my experience with toms ford was less stressful my salesmen cris fennen made me feel comfortable explained all my options, showed me every function/option the vechicle was equiped with. had given me a ride from the dealership to my home. returned all of my phone calls whenever I had a question even when he was not working(important)** after vechicle was purchased I had a question about after market accessories, cris answered my questions and continued his courteous and professional service. I can honestly say this was my best car buying experience in 25 years.

pjwilbur54

Nov 4, 2010

I bought my first car from Toms Ford in 1972, a Ford Pinto. My father has bought cars there since the early 1960s. I have always had a good experience at Toms Ford and would recommend it highly to anyone needing to buy a car. The service department is excellent. I especially like the fact that I can just pull up and someone will always take a look at my car. That is a big plus with me. Recently, I bought a 2008 Ford Mustang from Chris Fennen. He was very friendly and helpful. I have already bought several cars from him. He made me feel at ease, even though buying a car these days can be very stressful! He knows how much I love Mustangs. I would definitely recommend Chris Fennen to anyone looking to buy a car and will definitely go to him again the next time that I need a car. I have talked to other car sales people over the years in other dealerships but I will definitely go back to Chris at Toms Ford.

spuli719

Nov 4, 2010

Our experience at Tom's Ford was nothing but exceptional... Our salesman, Chris Fennen, was friendly, knowledgeable and efficient (he even entertained our two children!!). This was our second vehicle from Tom's Ford and we are nothing but happy and plan on going back in the future. If you are looking for a great deal that is hassle-free, I strongly recommend going to Tom's Ford and don't forget to ask for Chris Fennen- you won't be sorry!

cwhite713

Oct 29, 2010

My husband's lease was up on his Mazda, so we began our search for a new car. Our first stop (and last as it turns out) was to Tom's Ford. From the start, salesperson, Debbie Wagner was extremely friendly and helpful. She listened to what 'we wanted' and never tried to pressure 'sale' us at all. We not only bought a replacement vehicle for my husband, I also bought one for me! Our buying experience could not have been better - unless the vehicles were free! Our cars were even delivered with bows on them. Nice touch. Thank you Debbie!!!!!!

jp656

Oct 28, 2010

I was in the market to buy or lease a new car so we (my wife and I) went to Tom's Ford to check out the Edge. We were introduced to Debbie who helped show us around.I usually dislike looking for a new car because of the pressure and haggling that goes with it but I'd have to say this time around it was very relaxed and at ease.Debbie was very personable, knowledgeable and very patient with showing us the different models. We came to terms in a stress free environment.I would highly recommend Debbie and this dealership for your next lease or purchase.By the way, it was so stress free the wife leased a Fusion too...

Debra930

Oct 27, 2010

Was looking for price and information regarding an Edge. Charley was friendly, knowledgable and extremenly helpful. He answered all my questions in a professional manner. He described the vehicle un detail and was extremely well informed about all the details of vehicle.

georgiak

Oct 26, 2010

My family and I have been loyal customers of Charles Schaub and Toms Ford. We are extremely pleased with the service and guidence of Charles and the Toms Ford family when we leased our Edge, Escape and our first used car the Chrysler convertable. He is such an even tempered person with such a broad knowledge of all Ford product, service and loan servicing. Service at Toms Ford is very easy and accommodating as we all live with hectic schedules. Charles is and was very thorough with the process of leasing, buying and service. The emails of our next service, promotional information through the mail and most of all my birthday card every April is a wonderful way of customer service. Charles, thank you so much for all you do for the Korellis family and look forward to our next visit.Sincerely,Georgia Korellis

Tomrom85

Sep 24, 2010

Exceptional customer service! My neighbor buys cars from Tom's and recommended them. So, I got in my car and braced myself for the horrors of buying a car. I wasn't tackled in the parking lot which happens everywhere else I've bought cars at. My only criticism is that I had to track down my salesman. Al (sales mgr.) greeted me and introduced me to my salesman. The place was buzzing with business, but didn't feel tense and I didn't hear the typical screaming. More than anything I heard customers laughing. Weird. Long story short, my purchase was very easy. I was treated great and got a payment less than expected. I had to come back to have a tire pressure light looked at 2 weeks later. It was scheduled and handled immediately with ease. I love the fact that the job didn't end once the car was over the curb. Exceptional service. Highly recommended!

LesterJ

Jan 23, 2010

Visiting Tom's Ford in Keyport for the purchase of our Ford Focus' was a great experience. The Sales Professional, Mr. Alan Haag, went out of his way to help get us into what we wanted to buy. And he stayed with us through the whole process of our purchase. He even put in some overtime for us to make sure we were set to drive our new cars off the lot. We were also so impressed with such a great price that we bought two.Mr. Scott Nusbaum, Financial Officer, went out of his way also to save us money by getting us the best interest rate possible, and explained everything to us in detail. He made the experience extremely pleasurable and fun. Yes, fun.Overall from the first e-mail from Sonia Soto, E-Sales, to the purchase of our cars, to having the pleasure of talking to Rob in the Service Department where we had my wife's remote starter installed and seal coated(Premium Prep),was just superb. Everyone was friendly and professional. There is no question that we would very much recommend Tom's Ford in Keyport to everyone.I enjoyed the experience so much that I'm looking forward to bringing my car to be seal coated and windows etched this Wednesday.

robbogash1

Jan 21, 2010

Emailed Larry Jr., He responded great! Made me want to come down ASAP. I met Siad and Patsy and they helped me with the purchase. A real pleasure to work with. Made you feel real comfortable. Larry at the end personally came by to see the face behind the car took care of a variety of things without hesitation real customer service. The best is we get to bring car in after 5000 miles for free oil change and tire rotation and if you have to wait, the lobby is very comfortable. Great for kids too. I would recommend Tom's Ford because of the people that work there. They know that it is service that sells not the car. There are plenty of Ford dealerships, but if you want to be comfortable new or used these people at Tom's Ford sell relationships and that doesnt cost anything! They take the time and educate you and of course get you the best price! Larry and Staff The Ford Expedition is wonderful. My wife and I love it and our two girls fit in it so great. Thanks for all your help. You really came through! Thanks for the special gift too! That gave my wife a laugh and she will be wearing if Friday night when she goes out with her friends in her new Ford Expedition!Your FRIEND and customer -rob

meester13

Sep 5, 2009

My experience at Tom's Ford was a great one. I normally don't write reviews, but figured my experience there was worth a write-up. I've had some bad past experience buying cars, so therefore I was apprehensive before visiting Tom's. The whole staff put me at ease immediately. Everyone said "hello" to me and actually treated me like a human (very strange concept in car sales). I bought a used Fusion in great condition and absolutely love the car. The price was fair and negotiations simple. I brought my car in for it's first oil change and once again, everyone said "hello". I like the fact that I can pull my car inside for service and am greeting upon arrival. This is a very professional establishment and would recommend Tom's to any friends or family.

WBILL780

Jul 10, 2009

This is a high pressure dealership the sales manager who I cannot remember his name acted like he was doing me a favor by letting me buy a car! Once I agreed with the sales person on a price and an amount of a deposit. The sales mamage lectured me on how he was holding the car and that I really needed to finance the with them. They were very condescending