Tom Kelley Buick GMC reviews

Chris

Sep 13, 2016

Was looking to get out a current lease and into a new truck. Austin did a phenomenal job of showing me my options, while providing all of the pertinent information I needed for my decision making process. Made the buying process very smooth and more importantly convenient. I didn't have to spend hours and hours at the dealership haggling over particulars and price. Got exactly what I wanted at a fair value. I won't even think twice about whom to call for our next vehicle; Austin DeHaven at Tom Kelley GMC!

From

Jul 26, 2016

Always great working with Dennis, he knows his products and how to inform customers of such. I will definitely work with him in the future.

Samer1005

Jul 15, 2016

First off I had to bring my car in to have a problem fixed that they already "fixed" a week before. Then when I arrived I had to wait for my service advisor to get back to his office. Several people went looking for him. As I sat waiting for my car, I watched every other customer have their service advisor come out and let them know what was going on with their car. I sat there for 4 hours and Jason never came out to tell me what was going on. I finally got up to see what was going on and Jason was at lunch. Very disappointed in the service!

Hille6

Jun 17, 2016

We had a great experience with low pressure and high dedication from our salesman! We will definitely be back and have already referred family to shop here.

Diane

Jun 12, 2016

Jim Kelley is an outstanding , creditable business man. Attentive and thanked us. Ashley was very friendly and very customer service focused.Both of them took time to listen and assist us

PAFW

Jun 8, 2016

Trust, professionalism, options, experience. There is no need to "shop" when you find a place like Kelley. Wish I could buy new cars every month:)

Natalie1234

Jun 5, 2016

We were very pleased to lease a 2016 Acadia from this dealership. The sales associate was knowledgable about the vehicle and offered future help if needed. The paperwork to complete the process took less than 20 minutes.

Airc1

Jun 3, 2016

It was a smooth purchase couldn't of asked for a better experience !! The sales staff was awesome. Definitely will be back with out hesitation

Gatkison

Jun 2, 2016

I was very satisfied with the service I received from Denny and the financial person Josh and I have received great service when I come into the building

Jess27

Jun 2, 2016

Dan in the Service department is outstanding! He is very personable and knowledgeable and makes sure the customer knows what is going on every step of the way. Overall, the dealership has been amazing ever since I purchased my Enclave!

Art lady

Jun 1, 2016

Got a great lease at the price I wanted to pay from a terrific salesman, Matt , in good time from an efficient staff and didn't even shop around because I'd gotten such great service from Paul Coy with my 2008 Saturn.

Harleygirl1

Jun 1, 2016

Salesman and everyone involved in the car buying process were very polite and courteous. Dealership was very nice and they took the time to explain all the options and functions of the new vehicle

Sarah

Jun 1, 2016

Really appreciate Dennis Ernest's professionalism yet he gave personable customer service. Answered all my questions and really knew the vehicles. Thanks again! Look forward to doing business with you again.

Nic 3

May 31, 2016

Dennis was extremely knowledgeable and helpful from the moment we stepped into the dealership! We were looking at both new and used SUV's and he simply wanted to help us find the perfect fit for our needs. We did not make our purchase for almost two months from our initial contact. Dennis checked in occasionally to see if there was any specifics that he could be checking into for us. We ultimately made our purchase after a phone call from him stating a used vehicle had just come in that had several specifics that we had told him we were looking for. So impressed with his follow up with us and his knowledge shared about the different vehicles that we were interested in. Dennis set up our onStar and XM radio with us before we ever left the dealership...he made absolute certain that we had everything set and compete before we left so we could fully enjoy our vehicle! Excellent attention to detail!!

Doug the builder

May 22, 2016

We just purchased our 3rd vehicle from Denny Waybright at Kelly gmc Buick. You cannot ask for a better class of individuals. The team at Kelly are the best and we will definitely come back for our next purchase.

Zlanew12014

May 9, 2016

I purchased a new GMC Sierra Denali. I wanted some additional items added and the salesman Dennis Ernesr noted a chip in the windshield. This delayed my picking up my new car. This was an issue as a physician I could not be without transportation, so they put me in a brand new Yukon as a service loaner. They kept me updated on the status of my truck the entire time. The overall buying experience was awesome and I would recommend my salesman to anyone!!!

Denali16

Apr 28, 2016

A great place to buy a vehicle. People went out ok there way to make buying a vehicle a pleasant experience. I would like to thank everyone at Kelly.

Danart08

Apr 26, 2016

Mike K took great care of us! Found us the perfect vehicle. Definitely would recommend to our friends and family. We will be back for future purchase!

MDW

Apr 21, 2016

Working with Kevin Smith and Kelley Buick was a pleasure. The service was excellent. The atmosphere was friendly and warm. I will definitely return in the future.

Marilyn661

Apr 1, 2016

I have always had good experiences with Kelleys. Kevin Smith was very helpful in getting whatever rebates that were available. All the fine points of the vehicle were explained including a test drive. I do have a small problem that is to be corrected, but have no qualms that it will be handled correctly

dave1954

Mar 28, 2016

Excellent service our sales person he was on top of it .1 hr from start to finish Also enjoy the free car washThis is my 2nd vehicle from Kelly and it won't be my last

Love2drive

Mar 10, 2016

Great experience working with the staff at Kelley. Very helpful and able to answer any question I had! I will definitely go back for my next vehicle.

Bjhayden00

Mar 9, 2016

What a great experience with Mike Kelley. Mike is a one of a kind salesman and made the car buying experience quick and painless. He was understanding of our wants and did what he could to help. Mike is an A+ salesman and a better guy!

Carguy75

Mar 8, 2016

I will always buy my cars from Kelley Automotive. They have been the best car company in Fort Wayne for decades. When you walk in the door it is a different experience from all other dealerships. There is an extra level of professionalism and service that is hard to find. I feel that I get honest service and feel comfortable dealing with them. This is why I am a loyal customer.

Terryp

Mar 8, 2016

From sales to financing everyone was friendly and personable. Great selections for all price ranges. I would recommend Tom Kelley to all my family and friends.

Drlevitz

Mar 7, 2016

The dealership has a great selection of automobiles to select from which makes comparisons easier. We were also welcomed by a friendly staff member within a few short minutes. Cody Vervynckt was knowledgable about the product and the features and completed the transaction in a timely manner. I can not rate the service department at this time because I have not had any experiences yet.

Acadiacourtney

Mar 2, 2016

Buying a new car is always stressful the staff and service helped ease the pain and make it a wonderful process. I love my new Acadia and will defiantly come back for future purchases.

ARoberts

Mar 2, 2016

Awesome process to tell them EXACTLY what I wanted and they found it at the price lower than what most had posted online. In and out in less than 1 hour after all the paperwork! Staff is extremely nice and not at all pushy. Highly recommend Tom Kelley GMC!

Garcia322

Mar 2, 2016

Ashley was so helpful and professional I will be sending everyone to do business with her so glad she was able to show me cars and I didn't feel pressured. Ashley is fantastic !!!

TGS

Mar 2, 2016

Our Sales Rep Dennis Ernest made us feel so comfortable. No pressure or pushy sales tactics. He was very knowledgeable, professional and easy to work with. My wife and I both are leasing vehicles from Kelly, She loves her Buick LaCrosse and I have a 2016 Enclave which rides exceptionally smooth for a SUV. Do yourself a favor and go visit Dennis and the team at Tom Kelly Buick GMC. They also sell Cadillac, Volvo and Chevrolet.

MarMat

Feb 23, 2016

I may regret sharing this, but here it goes.....I followed my husband into the service bay, and it was early in the morning. Dan B. is the most pateint service man alive. I began to show him an issue that I personally experience with the hatch of our Buick Enclave. The issue is that there is a hole above the latch and when I open it, it never fails to drip water on my head. Makes me crazy. So, I went through this whole demonstration (with now, 5-6 men watching and maybe giggling at me), then I walk out. My husband thought I was losing my mind, but in fact your lovely mechanics had a reason for it, adjusted whatever it is that needed adjusted and I am one very happy camper! I will not be renewing my lease on my Nissan, I will be at Kelley's for my next vehicle. Thank you so much!!

sailer

Feb 22, 2016

A good experience, fast service with no hassle or pressure

Tim B

Feb 19, 2016

The salesman was fantastic. The vehicle selection was excellent & the people were very friendly. I would recommend this dealership to others.

Rachea Eytcheson

Feb 18, 2016

Earl did a fabulous job in helping me transition to my new vehicle and helped set everything up.

BD

Feb 17, 2016

Another great experience! Knowledgeable staff who really worked hard to make sure I got exactly what I was looking for.

Mark burbrink

Feb 17, 2016

Our salesman Sam was cordial, knowledgeable and friendly ( very professional) never pushed us the whole experience we felt in control we test drove the vehicles we liked it felt like family after a couple days with the Buick Enclave we felt extremely happy with our purchase thank you sam

Scott K.

Feb 13, 2016

I went in for the first oil change on my 2015 2500HD Duramax and told Neil the Service Manager that I thought the horn did not sound right. We went and listened to the horn on a new truck and Neil agreed it needed replaced. Neil had the Tech go ahead any replace the horn while I was there... thus saving me another trip from Marion IN for the repair. I am a Very Satisfied Customer!!!

Drew Robert

Feb 13, 2016

I have purchased multiple vehicles from Kelley and I have never been disappointed. The last purchased Yukon I met Dennis Ernest and I thought he did an amazing job of showing me the vehicle even though the dealership had been closed for 30 minutes!! This time I went directly to Dennis and the deal on the 2500HD was done!

Jameson

Feb 13, 2016

The salesman was very courtious, very professional, and very helpful. My salesman went over the car thoroughly during delivery. Management went above and beyond to try and get me the best deal possible. Well lower than anticipated.

Filling in the stars

Feb 12, 2016

Their service has brought me back for my fifth new vehicle for my wife and I. Brian Lytle has been honest, effective & friendly every time we meet. I have recommended Kelly to my Friends and family.

Valerie

Feb 12, 2016

We have bought 4 cars from Kelley. 3 used from Bill and our 2015 GMC Sierra. Our experiences are always great. When ee have a trade in we always get what we want for it. Everyone is so helpful when we need anything. Would recommend them to everyone!!

fw007

Feb 11, 2016

I worked with Ashley on trying to get a bigger vehicle for my family, she was very professional and made sure I was comfortable with the vehicle and wasn't trying to pull a fast one on me like many other dealers. When the vehicle we were looking at wouldn't work out in our deal she continued to try and find someone at their other stores. Very happy with her work even if I didn't buy from her.

Bobbyjoe

Feb 10, 2016

Good experience all The way around Good people Top notch dealership

Melvin NASCAR 14

Feb 9, 2016

I have bought two new vehicles at this dealership, and the same salesman. Great service and friendly people.

Dneely1

Feb 8, 2016

Dennis did a great job of working with us and explaining how everything works. He worked around our schedule to make everything work out smoothly.

Nedal

Feb 6, 2016

Excellent service excellent people professional I will recommend that dealership to my friends and family, Very clean . Always will be my dealership.Thanks,Jim Kelly

BradR

Feb 4, 2016

Randy Helton did a great job letting me know what services were needed on my truck. I never once felt pressured into things I didn't need. Will definitely return!

Mssenk

Feb 1, 2016

It is always a pleasure to have my car serviced here. John Thomas is awesome! I never have to worry about a loaner when I use this dealership.

Cards73

Jan 30, 2016

Great staff, so many vehicles to choose from. They work very hard to get you the best deal and car for you and your family. They make you feel like family

Cgid1001

Jan 30, 2016

I was recommended to Kelley by family members and friends who have bought or leased there before to look into leasing a vehicle, and now I will never go anywhere else! They gave me a great deal and treated me as a friend. The free car washes are fabulous as well! I can't say enough good things about the people and the dealership, and I recommend Kelley to everyone who is looking for a new or used vehicle!

GM Buyer

Jan 30, 2016

Kelley Buick GMC and the Kelley family of dealerships is a great place to buy cars and trucks. I currently own over 30 GM vehicle and have bought them all from Tom Kelley. No reason to shop others...service after the sale makes all the difference.

Butlerfb03

Jan 27, 2016

The best dealrrship on earth. Great service and great staff. Would bend over backwards to ensure a great experience. I send all of my friends there!

Dunny

Jan 21, 2016

Excellent, streamlined process with a helpful and knowledgable staff. Great experience.

Bob and Janice

Jan 12, 2016

Austin DeHaven was great! He knew his product and answered all of our questions. We wouldn't hesitate to buy another vehicle from.Austin and Tom Kelley GMC.

gdnorway

Jan 1, 2016

I had purchased a Cadillac SRX for my wife 2 years ago and after the purchase she was never happy for on reason or the other but mostly because it was not 4 wheel drive. She said she had wanted a Jeep. I went looking on line for a good used Jeep with low mileage and found on at Tom Kelly. I made the drive from Findlay, Ohio to see the vehicle and it was very nice as advertised. I made the Test drive with the Salesman Matt McGill whom was very nice. The dealership was very nice. I ended up making what I would call a good deal and purchased the vehicle. They got everything around and set me up with the F & I Manager Stephanie Hartman who was very nice also. The treatment I received was excellent as were the little extras they include free car washes and coupons for discounts on service. I would recommend them to anyone. I will definitely check there inventory when looking for another vehicle.G. David NorwayFindlay, Ohio

S. Smith

Dec 12, 2015

Everything went great! We purchased our Terrain from them last April and just took it in for our first service. We have been completely satisfied with the whole experience. Beginning with the purchase process and service everything went perfect!

Barclay

Dec 11, 2015

This is my second car I purchased from this location. I came back because of the service I have received from Kelley's.

JustinJ

Dec 10, 2015

Had a very knowledgeable and courteous salesperson who helped me figure out which buying option was right for my needs. I am very impressed with the level of service that I received while I was there. In the future I will definitely consider doing business with this dealership again.

rachel

Dec 9, 2015

The dealers were wonderful and so was the service. I felt welcomed and my all my questions were answered.

Markp

Dec 3, 2015

Austin and everyone went above and beyond.Enjoyed dealing with everyone

Don S

Dec 2, 2015

I had a very pleasant car buying experience. Dennis took care of all my needs and concerns ASAP. The Facility was exceptionally clean. Mr. Kelley even came out and told me he appreciated my business.

Leslie

Dec 2, 2015

Enjoyed working with my salesman and available for all my questions and concerns.

Markp

Dec 2, 2015

Very pleased,Austin was very knowledgeable of the truck and made us feel richt at home.They went above and beyond. Thanks

John GMC

Dec 1, 2015

Salesman Dennis explained everything about our new vehicle. At delivery, the vehicle was is the warm and dry showroom. We are loyal, longtime customers.

Denise Rollins

Nov 12, 2015

I walked into Tom Kelly Buick GMC at 14/69 Auto Mall, Fort Wayne, IN. I didn't know this would be the only place I would have to go before making a purchase. The entire process from looking to buying was made easy by the salesman. He really listened to my needs and we discussed options then we looked at vehicles. I didn't like the mileage on the used models so we looked at the new ones. I test drove the Buick Encore from the GMC building and we discussed the vehicle in more detail. I decided I had to have it. We went inside and the salesman sent me off to the refreshment area after getting my information to check on the financing. Once the financing was done, I was handed over to a dear gentleman who went over the finer details of the car such as the GPS and On Star systems. This was by far the most enjoyable purchase I've made in a long time.

Happy GM Retiree

Nov 12, 2015

Good experience. Dealership said what they would do and did what they said. Win win for all. We drove away with a new vehicle and no unsolved problems or questions.

Diana3011

Nov 5, 2015

Chris Bunn was helpful, courteous and willing to spend time to find out what I wanted. I did submit a Google survey that gives a snapshot of my experience which was excellent. Each person I met seemed to genuinely want to make the buying/leasing experience positive. I was pleasantly surprised and have already told others.

Bob and Cheryl

Nov 3, 2015

Our buying experience was actually very pleasant. We worked with Matt McGill and he was most helpful in getting us the right vehicle.

MSU FAN

Nov 2, 2015

The purchase of the new vehicle from Tom Kelley GMC was fabulous. I do not like sitting in a dealership all day to make a deal and Matt made it happen over email and phone calls. The entire process was enjoyable and stress free.

Kim Lazzer

Nov 1, 2015

Had a good experience all around, from the initial meeting to the final sale. Even the financial person was quick, and helpful! Greta team at Tom Kelley Buick !

MAC

Oct 30, 2015

By far the easiest, hassle-free, and most pleasant car buying experience out family has ever had! Austin DeHaven is a fantastic salesman and went above and beyond to make sure we were well take care of and happy! Highly recommend him and the other fantastic staff at Kelly!

Alice Anderson

Oct 28, 2015

Denny and Amanda were great! Thank you so much and to everyone at Kelley

Donald Chester

Oct 28, 2015

We have purchased several Vehicle's from this dealer. We are currently working with Dennis Ernest. Great Guy!!! Doesn't push and he really listens to our wants and goes out of his way to make sure we get exactly want we are asking for.

Gary Hermes

Oct 26, 2015

Mike Kelley is a knowledgeable and great salesman. He went out of his way this time for me. This makes the fifth vehicle I've bought from Kelley Buick/GMC in the past 16 years. The buying experience has always been easy and quick. The facilities from sales to service have always been clean and the personnel have always been helpful. I don't plan on buying another vehicle for some time now but when I am ready again I'll be sure to return here.

Tina Carpenter

Oct 26, 2015

Dennis knew just what we needed everything went smoothly

Jerry Platt

Oct 23, 2015

Overall I am very pleased with Tom KellyBuickGMC. I have bought a new GMC Terranin and a GMC Canyon from them. The service and facilities are great.

Linda gates

Oct 23, 2015

Earl was very helpful and knew everything about the car made me feel really at ease and made sure we had the deal that was agreed onVery nice man

Mathew Scheiber

Oct 23, 2015

Couldn't ask for a better dealer. He was very knowledgeable with all the vehicles that he showed me and made me feel comfortable with my purchase. I would definitely recommend him to a friend and will be back for my next vehicle purchase when that time comes.

Sam

Oct 18, 2015

Dennis was my salesman and he did a great job. I would recommend him.

Golfnut 78

Oct 7, 2015

It is always a pleasure coming to a Kelley dealership to look for a car. We always get treated with respect and fairness by all. Their is always a great selection of vehicles on display in all colors. We worked with Mike Kelley which was a real pleasure as we felt we received the best deal we could get anywhere and he made sure we were very satisfied before we left and that is the reason we have been coming back for so many years. When we come for service we get in and out quickly and appreciate the complete service staff. We now are the proud owners of a 2014 Buick Lacrosse and a 2016 GMC Terrain and love both vehicles.

Jamie Troost aka "Mike Kelley's Biggest Fan"

Sep 30, 2015

Mike Kelley rocks! He was the best salesman to work with! He was accomdating, kind, informative and most importantly FUN to work with!

Barb D

Sep 29, 2015

Aside from wanting to buy the car of my dreams, a Buick LaCrosse, I returned to Kelley Buick GMC for my third vehicle transaction with them. Service and first class treatment are powerful draws for any business.

Janet A Hindbaugh

Sep 28, 2015

I was very satisfied with the expedience of the process to purchase our new GMC 1500 truck. In dealing with Dennis Waybright and Stephanie Hartman, they are very efficient and customer friendly. I would gladly recommend friends and family is coming to Kelley Buick/GMC to purchase a new vehicle.

Goldie

Sep 25, 2015

This the third vehicle we have bought from Tom Kelley. Kevin Smith has been great to work with. All the services have been top notch.

Mike Young

Sep 25, 2015

Kelley Buick of Fort Wayne, Indiana is a great business and I have been doing business with them for many years. I use them because I can depend of them when I need their help..

Robert Petty

Sep 22, 2015

I would recommend Dennis Ernerst the sales person to anyone , a very nice person to do business with , customer service could not be better , everyone was just great .

S.Wall

Sep 22, 2015

Wonderful staff, easy to talk to and communicate. I love the free car washes that are offered.

JasonFW

Sep 16, 2015

Austin was very professional and cared about our needs. He was very knowledgeable. He took the time to work with us and offer multiple options.

boiler10

Sep 11, 2015

Chris Bunn is an extremely knowledgeable sales associate and a great person to work with. We really appreciate the extensive time he put in to get us the vehicle we wanted.

Gary Raab

Sep 10, 2015

I have bought at least 25 new cars... I drove 300 miles to this dealership after buying it on line thru cars.com.. Very professional personnel from Jeff Myers sales mgr Brandon,finance mgr. And the last the salespersonThomas Zavacki all did their jobs over and above the call of duty....Would recommend this dealership to anyone...Job well done.....Gary Raab Houghton Lake Mich...

J&K

Sep 5, 2015

We had planned to buy a used vehicle, but ended up with a new Encore and it's great. Our sales associate, Tom Z, explained why a new vehicle might be a better choice and after we talked it over we agreed with him. Everyone at the dealership was extremely helpful and courteous. Really glad we decided to stop and look around.

Untill We Meet Again

Sep 1, 2015

It was like a courtship. I arrived on Friday and was greeted by Thomas Zavacki. We had some light coversation and settled into further discussion about the Buick Enclave. My ultimate decision maker (wife) came back with me on Sat. morning to look at and test drive. Thomas was very courteous and informative on the vehicle and it's capabilities. We than began the dance and he lead at times and I lead at times. In the end the customer walked away with the joy of a new vehicle and felt listened to and respected in the process.

Hilly

Aug 31, 2015

Great dealership. Very friendly, especailly Mike Kelley, just a wonderful person in so many ways!

ScottBrady

Aug 31, 2015

I had a vehicle that needed work, and I put it off. I broke down, and they fixed it right away, and I got it back the next day!

Diane Blaine

Aug 30, 2015

Austin did a great job! The detail dept's work was of poor quality.

Dulcine P.

Aug 30, 2015

We were very pleased with the treatment we received with buying our new Sierra Denali Truck.Everyone was very friendly and nice And especially dealing with our favorite salesperson Dennis.He is a super person to deal with. Thanks Dennis!!!

Greg Bender

Aug 26, 2015

Tom Kelley Buick provided a positive buying experience. From Mike Kelley to Jim Kelley and all the personnel I dealt with a "thank you" for your professionalism.

Annie

Aug 22, 2015

We probably would not have purchased our new Buick if it weren't for the personal attention we received from our sales and leasing consultant, Matt McGill. He made us feel like "family" and treated us in a professional manner. He was courteous, knowledgeable, patient, forthright, and had a great sense of humor! We made a terrific deal with the sales manager; who went well above and beyond the call of duty! Our overall experience was awesome! We will recommend coming to Kelley Automotive Group to all of our friends!

Becks

Aug 19, 2015

Dan Borton was super patient with my questions and very helpful. Got me up an running in no time.

Jon

Aug 14, 2015

The salesman asked me what I wanted and showed me just that, did not try to put me in a newer model or more expensive model, only what I was wanting.

Bonita Collins

Aug 12, 2015

Everyone was very friendly and helpful. We bought a great car from Mike. He was great and took wonderful care of us.

SoldBuyMary

Aug 4, 2015

Dennis Earnest goes out of his way to make my buying experience as smooth and pleasant as possible. I have been a client for many years and would highly recommend Kelley GMC Buick to anyone.

Jim Kelley Buick

Jul 31, 2015

Dennis Earnest did a great job. There was no pressure to buy which makes all the difference

Adam

Jul 30, 2015

Even though I didn't purchase a car. I found the friendly staff and managers very easy to work with and understanding to my buying needs. It was a very awesome experience and will return when I am ready to buy. Natalie Aker was a fantastic sales person. She was patient and listened to what I was looking for.

Wendy

Jul 29, 2015

The process was quick and I was able totake my new car home within a day.

Barbados78

Jul 18, 2015

Service people I dealt with where rude. Said I need a module for my computer. After spending over a $1,000.00 for the module a 32 point oil change. They did not check my tires or top off fluids, took everything out of my trunk and just rolled up in a ball and threw in the trunk. While they had it they shorted out my rear door look relay switch. Of course they did not agree with me on that and told me to have a nice day. Which meant they did not want to address this problem.Now I have the same problem with my car that had before I took it to Kelly's. Turns out is was the spark plugs that needed replaced and most likely not the module for the computer. They charge $25.00 to each bill for the cost of they're electricity- WHAT. No copy could be found for my towing bill so they sent me all over the place, even to the body shop and no one could find.There was grease and smudges all over my leather on the back seat and hand marks on the back of my bucket seats also.Stay away from the service center they are running a racket on diagnosing cars.I will be notifying the Better Business Bureau about the poor service I received and the miss diagnosis on my car.

Enclave

Jul 16, 2015

Matt Barry has worked to correct anything that we were not 100% satisfied with. He has been easy to work with and I would highly recommend him. He has been a great resource for our new car.

RWR

Jul 15, 2015

The service on my vehicle was completed promptly and I was pleased with everyone involved.

Spartan fan

Jul 13, 2015

Service is always top noche. The value is definitely in their work. Service is an excellent value.

Judith Hoeft

Jul 8, 2015

I am very happy with my salesman, Earl Stricker. He is always pleasant to deal with...returns all calls I make to him, and I feel he is 'honest' in giving me the best deal I am able to get on any vehicle I'm interested in leasing. I also like that the facility is kept very clean...the availability of different drinks, cookies and pop corn is appreciated especially when you have to be there for any length of time. All employees seem to be friendly, and acknowledge your presence even though they are not dealing directly with you.

robert morgan

Jul 8, 2015

A professionally run organization with a " get it done attitude".

sherry/jack "iu fans"

Jul 5, 2015

My experience with the Tom Kelley dealership was most pleasent. We had a wonderful sales person (Earl) he was great, never felt persured or uncomfortable in any way. He was very thorough in going over everything about the car with us. Great person, love our car!!!!

Brad

Jun 27, 2015

Sales answered all my questions and made me feel comfortable about purchase

Dave

Jun 25, 2015

Very clean and well maintained facility. Everyone very friendly and helpful. Both my service representative and sales representative have extensive knowledge of the autos.

Barbara Schneider

Jun 24, 2015

Did all they could to get us a good deal I am repeat customer and had good service,I'll continue with kelly.

JamesOH

Jun 24, 2015

We feel special as customers when we visit this dealership. They actually care and try to get what we want. This is why we are repeat customers of Kelley Buick GMC. Mike Kelley is great to work with, he really cares about his customers. The financial people are great to work with also. We feel appreciated with every aspect of this dealership.

Dan oberlin

Jun 18, 2015

Buying and service process are all top of the line. The great people make it all happen the way it should!!

James

Jun 15, 2015

Awsome experience, Matt was great and very patient.

Paul and Shirley Vorndran

Jun 13, 2015

Like the title indicates "THE BEST EVER EXPERIENCE IN PURCHASING A VEHICLE I HAVE EVER HAD". The selection of vehicles was more than adequate. The facilities were clean and comfortable. Our sales person Mr. Dennis Waybright was an absolute pleasure to work with. His knowledge of the product he sells, as well as his knowledge of his competition, was quite helpful to us in making our final selection. If I were to rate Mr. Waybright on a scale of 1 to 10, the number I would select would exceed 10. In the future, as our needs change, I will definitely seek out Dennis.

Gregg & Theresa Bauserman

Jun 12, 2015

Wonderful experience buying a car! Great people. I love working with such laid back easy going people. Very positive, pleasant people! Dennis E. Was just the best!Gregg & Theresa Bauserman

Ronnie

Jun 12, 2015

It was great easy and very helpful very clean and people were all very nice

margaret

Jun 5, 2015

I have bought several cars from this sales person and will continue to do so

Bake

Jun 4, 2015

I enjoyed the whole experience. I actually look forward to it!

Donald Newman and James Demas

Jun 4, 2015

Great experience as always when purchasing a car from Tom Kelly auto....great sales staff (Matt Mcgill) and sales manager....Stephanie is always pleasant and makes the financing process easy and speedy..thanks for being so nice....

Eric Touchet

Jun 4, 2015

Will never shop for a car anywhere else because of the quality and care. Great place to buy a vehicle

Kevin Mickley

Jun 4, 2015

Tom Kelley had several vehicles in stock to review so could decide exactly which vehicle was right for me. They went out of their way to make changes to the vehicle they had in stock to meet my needs. I was very pleased with the vehicle I purchased.

Black Canyon

Jun 3, 2015

Really love having the free carwash. Nice facility overall. Waiting room for service is great with soda, coffee, popcorn, cookies.

CBURSON72

Jun 3, 2015

Dennis Ernst is an excellent dealer to work with. He is 100% knowledgeable on the vehicles and process. I buy all my cars through Dennis Ernst.

Dave L

Jun 2, 2015

There is only one sales associate that I contact when I am looking for a new car, I know that after working with Matt McGill on several new cars that he will treat me fair and do everything in his power to get me a fail deal. If Matt would ever choose to leave the Kelly dealership I would follow him where ever he goes . Brian, Matt's Sales Manager has always been polite, he has also been helpful getting the pricing that we needed.

Jennifer

Jun 2, 2015

Our Sales person was absolutely phenomenal !! We had a very easy and informative experience . I would highly recommend Matthew to anyone. Thanks for making the purchase go smoothly !

RSHeff

May 29, 2015

Your Sales Professional, Kevin Smith, was just what we wanted. He did not pressure us into buying a vehical, but was very knowledgeable and was able to answer all of our questions to our satisfaction. He met and exceeded our expectations!

R & S Collier

May 27, 2015

We were pleased with the customer service & our recent truck purchase at Tom Kelley's. We were just looking at the time and not expecting to buy. After listening to the salesman and the great deal they made us, it was the perfect time to trade.

Mr. & Mrs. Robert Collier

May 22, 2015

Excellent customer service & very knowledgeable about the truck we purchased.

GMCPurchase

May 16, 2015

They were friendly, kind and respectful of our wishes. We would recommend to family and friends. We look forward to future business when our lease is up!

Jeremy M

May 15, 2015

From start to finish this was by far my best car buying experience. Josh and Austin were friendly and very helpful. They made the experience a no pressure situation, which I enjoyed.

Carla Herberger

May 11, 2015

The quality of care I received from Andy Hicks, was impecable.

Charlie H

May 11, 2015

Great service, friendly staff. Bought a new car, so I have not used the repair shop yet.

Mrs. Mary Cyd Harrold

May 11, 2015

My recent experience with Kelley Buick GMC was definitely a positive event. An event for me -because I traded in a 10 year old car - that in itself was stressful! However everyone at Kelley Buick GMC made me comfortable & helped me with all my cares & concerns. I picked the car up today - May 11th, 2015 and I love it. Andy Hicks was very professional and insisted I return if I had questions or needed help with ALL the gadgets this Buick Regal has. It will take some time to get used to the different systems, but all in all I am feeling very comfortable.

Dale B.

May 8, 2015

Quick and efficient service. The salesman was extremely helpful and honest. He knew all the details about the new vehicle.

Barry Vonlanken

May 2, 2015

This was my first time buying a vehicle from Tom Kelley GMC and it was a great experience. I'm impressed with all they offer beyond just the vehicle...free car washes for life, free service loaners, etc.

Scott K

May 2, 2015

All areas of the Sale were handled in a Very Professional manner

Chrissy

May 1, 2015

Dennis was very nice and worked with me to find the perfect vehicle for me which I love!

Leroy & Maria Gibbs

May 1, 2015

There is not enough to say about James and Stephanie! They excellent representatives of Kelley Buick GMC. Management has always been wonderful to me and my husband. We have purchased 5 autos from Kelley. My husband and I are proud to be Kelley CUSTOMERS. Love You Guys!

Carol Trace

Apr 22, 2015

We have been purchasing vehicle from Tom Kelley Buick GMC for many years. Service is excellent and people that work there are always nice and very helpful. We also have all are vehicle repaired there even our Chevy products.

Jordan & Amanda Henkle

Apr 21, 2015

Really made the buying process easy. Quick and efficient service, answered all of our questions in a timely manner, and entirely professional!

Ashley

Apr 14, 2015

Great experience with Thomas. Fast, smooth process.

Mark W

Apr 14, 2015

Staff was friendly and helpful. walked me through the leasing process and found me the car I was looking for.

Pat and fred Mitchel

Apr 14, 2015

Matt was a great sales person he walked us right thru and took care of our needs all the way, he made sure we drove away in the car we wanted kudos to him.

IndianaGrr

Apr 13, 2015

Great experience! I recently purchased a new vehicle from Kelley Buick GMC and had a great experience from start to finish. During my first visit to the dealership, I really was just "looking" and the sales consultant was friendly, informative and not at all pushy. When I decided to test drive, emailed the sales consultant to responded in less than an hour to schedule an appointment. Again, he was super friendly and, when it came to down to selecting the specific vehicle, directed me to the best choice that met all of my criteria. Everyone from the sales consultant to the finance manager was top notch, helpful and friendly without pressuring me at all.

Michelle

Apr 13, 2015

Matt was a wonderful salesman and was so helpful and explanatory throughout the entire process. I will no doubt come back in the future and recommend Tom Kelley Buick GMC and Matt to friends and family!

New Car Buyer

Apr 13, 2015

Excellent service and very helpful with lease process

Danny

Apr 8, 2015

The quality of service was A+...The atmosphere was friendly, everyone had a smile on their faces, employees would welcome you with a handshake and my salesman really worked hard to get us the vehicle that we wanted... Great experience!!

Joe

Apr 8, 2015

Salesman Thomas was very professional and polite. He made the whole experience fantastic. He is very good with customers. Would definitely do business with him again. Will recommend him to all that want a new vehicle.

TTTIndy

Apr 2, 2015

Would recommend the drive from anywhere in a three state area to Tom Kelly auto to purchase a car, truck. The staff is very helpful and also personable. Awesome facility indoor delivery of you auto, to many pluses to mention.

Linda

Mar 25, 2015

I leased a new Buick. The car looks great and is easy to drive. The process included a trade-in and I found it easy to understand and continue through the leasing process.

tlkbadgerfan

Mar 22, 2015

Kelley GMC is a very clean facility and the staff is extremely friendly and helpful

ErinZ

Mar 21, 2015

The whole process from beginning to end was seamless perfection. My salesman Thomas Zavacki was helpful, and spent a lot of time working with me to find the perfect vehicle. It was a comfortable environment and everyone that works there was very friendly.

First car

Mar 20, 2015

Everyone was great! This was my first car purchase on my own and everyone made the process less stressful. I would definitely recommend them to family and friends.

Jaime

Mar 16, 2015

This is the second car we leased in two months time. Our salesperson worked diligently with us to get the payment we needed each time . After each lease we drove away feeling like we were taken care of in the best manner possible .

Jill K

Mar 16, 2015

The representatives at Tom Kelley Buick GMC were friendly, helpful and professional from beginning to end. We were not over pressured or undeserved in any way.

Judy Mielke new Buick owner

Mar 16, 2015

Great service, great infomation and wonderful car deal. Went in for a routine oil change and left with an upgrade beautiful new car we leased. First time leasing a carbut with the Iinfo we got it made the most sense. Thanks for everything. Best Friday the 13th ever!

Jim

Jan 19, 2015

This was the easiest new car transaction ever. My salesman (Earl) was very easy to deal with. The sale was about me and my needs, not what he wanted to sell me. I ordered this car new and it arrived in a timely manner. Thanks for a great experience!

Bill & Connie Landrum

Nov 15, 2014

First day of car shopping we stopped at Courtesy Motors in Decatur. We were greeted by Adam Firks, Sales Consultant, and expected a high pressure salesman. Instead, he was the most professional and considerate salesman we had ever met. He knew exactly what we wanted and went out of his way to get us what we were looking for .He had a vehicle brought down from Fort Wayne for us to look at, and we happily purchased two vehicles that day . Then the financing. We knew this would be a line of crap, but just the opposite! We met Josh Specht, the Finance Manager, who does what he says he's going to do. Honest, kind, considerate, hard working and loyal to his customers. Tom Kelly Courtesy Motors in Decatur IN., should know the excellence these two individuals contribute to this dealership. We hope "Tom Kelly" reads this review and appreciates their efforts. GOOD JOB GUYS!! Thank you Courtesy Motors, and especially to Adam Firks and Josh Specht.

bertcoffield

Oct 20, 2014

first of all i was supposed to get free oil changes coupon book never seen it had a fuel tank cover that broke off they said at first been a good customer they would replace it so i waited they never called me so i go back in to see what the problem is this time different service manager tells me they're not gonna cover it IM AM DONE WITH TOM KELLEY GMC

PCRogers

Sep 14, 2014

Fort Wayne Tom Kelly Buick was able to service and repair major issues with my 2009 Buick Enclave immediately! I was thrilled! Thank you so much!

Steve Moilanen

Aug 15, 2014

The Kelley Buick GMC staff and especially my sales rep., Earl Stricker were a pleasure to work with. I was treated with the utmost professionalism and courtesy prior to and post purchase. I would definitely recommend others to this dealership.

Amund

Jun 13, 2014

I stopped in to see about an emisions light that came on to make sure my truck was safe to drive. I did not have an appointment but needed it checked because I was taking my truck out of town to help my daughter move. Not only did they check the problem but fixed it (a cracked spark plug) all in about an hour. this is great service and Terri and his crew need a special thanks.

Angela

Jun 13, 2014

At the service center everyone is very nice and helpful. I usually work with Dan and he is excellent. He should be given a raise because I would bet that many customers would report that they have a great customer service relationship with him.

Thomas

Jun 11, 2014

The salesman was Great with me and my family. He took the time and explain everything to us about the beautiful car. All those techno electronic devices for this car was something else.However, I love the car . The salesman, the people that work with him all where great in business. Thank you so much.

Jason

Jun 10, 2014

Very clean dealership and helpful people. Only comment was wish they would of threw away the paperfloor mat prior to releasing the vehicle.

Clifford

Jun 2, 2014

The experience was pretty good the wait was a little long and pricey for 2 tires and an oil change for a GM employee.

Mary

Jun 1, 2014

Matt McGill was excellent. He listened to me, was polite and understanding. He truly worked with me and explained everything. He was pleasant to work with and I would tell everyone I know to buy from him.

Kenton

May 31, 2014

This dealership is outstanding. Very friendly and got the job done. I have been buying all of my cars there since 1980.

John

May 28, 2014

Great dealership. Dennis Ernest done a wonderful job getting us into a new Enclave. I have been to this dealership many times and everyone is so helpful and extremely friendly. They don't push like most dealerships and are very accommodating to the customers needs (just gave us the price without having to run back to a manager). Tom Kelly Buick GMC is the best place in Fort Wayne to buy a new car. I definitely recommend them for sure!

Melissa

May 23, 2014

This is the best experience I have had buying a new vehicle, Mark, Michael and Chris, were EXCELLENT!!!! I will be driving back from Florida if possible, whwn it is time to trade in my GMC Terrain!!!

Gregg

May 22, 2014

Brian Lytle ALWAYS makes us feel welcome and takes great care of us, Our salesperson Kevin Smith followed up and called to check on us a few days after the purchase. Very good experience (again). We drove 3.5 hours to buy with you again.

Beth

May 21, 2014

I was having trouble with my Bluetooth. The guys tried several phones and drove the car while I stayed at the dealer, called me so I could check the phone connection myself. Very helpful!!

Tessa

May 20, 2014

my salesman was Josh Schnare and i felt he did a wonderful job in getting me i vehicle i wanted. the manager also helped me in becoming a happy customer. my experience with Kelley's was a great one i would definitely recommend this dealer to my friends and family.

Robert

May 19, 2014

They estimated the time would be an hour, so I opted to wait on it. However, it was actually 90 minutes, causing me to be late back to work. If I had known it would have been longer than an hour I would have dropped it off and picked it up later. Other than that - the service was great!

Lloyd

May 16, 2014

I came for a lube job and repair of my air conditioning. Everything was quickly and thoroughly cared for and I am happy with the service.

Jerome

May 15, 2014

Mr. Lytle and Mr. Yoder were a pleasure to work with and helped to show us that Tom Kelly Buick GMC is a great place to buy a new vehicle.

Simon

May 14, 2014

I had a very good experience with a new person handeling my needs. I feel that he is a grate addition to help brin in a younger age group to the Buick GMC dealer.

Beverly

May 13, 2014

Very friendly and took care of the thing I needed done in good time. So glad I bought my car there thanks alot

Steven

May 13, 2014

Service Leader Terry was attentive and met my needs. Nice to talk with Sales Leader Dennis for quite awhile too.

Richard

May 12, 2014

Thanks to Tom Kelley, Stephanie Hartman, and James Yoder our leasing of the 2014 Regal was an enjoyable experience. My wife really enjoys her new car! The engine on the 2014 Regal is much more responsive than her 2011 Regal.

John

May 8, 2014

Great experience! We LOVE our Acadia! Thank you so much!Matt was very helpful and made us comfortable with this purchase. We will definitely refer to him anyone that we know that wants to purchase.

Paula

May 8, 2014

Everyone was interested in helping me make my purchase an informed experience without a sales pressure. It was a comfortable experience. My sales agent also spent time reviewing the features of my new vehicle purchase.

Thomas

May 8, 2014

Terry Barr is an excellent service manager. The Red Team did a great job. Also, the waiting area is a great place to wait when necessary.Everyone was friendly and professional.

Bruce A

May 7, 2014

Brian Lytle, John Kelley, and Mike Kelley were all excellent, thorough and a joy to work with. The financing department was quick and secured a great rate on my new Denali. That's why we keep coming back.

George

May 7, 2014

I am still upset with the way GM handle our 2008 Chevy, with the hubcaps and my $100 out of pocket we had to pay for from the car power steering failure, other damage that was cause by.

Pamela

May 5, 2014

Did not have an apt, needed to go to wedding out of town. Dan got me in and all finished within two hours. Great job! Very thankful.

Timothy

May 5, 2014

Getting my vehicle serviced at Kelley's is so very easy. Check-in takes only a few moments. Appreciate shuttle service to my home, where I can get some projects done. All employees at Kelley's are friendly and helpful. Eric C. was especially helpful, not only with check-in, but he also brought my vehicle to me literally. I just had to step in and go. Thanks so much for an enjoyable experience.

George

May 3, 2014

It was a routine visit for regular service. The car is performingwell and no issues were detected. I really appreciate theflexibility of stopping by any time without having made an appointment. Everyone was friendly and helpful and the whole visit took no more than an hour. Best of all, no-onetried to sell me any overpriced "fuel additive". Keep up the good work!

Norma

May 3, 2014

I went in for a oil change. My car was done in less than 1 hour. I was very comfortable in their waiting area. As always service was great and everyone was friendly.

Susan

May 2, 2014

Everyone was very helpful and friendly. Andy and Rick worked hard to help me get in the vehicle I liked and helped me stay within my price range. Andy spent a lot of time showing me everything on the vehicle when I picked it up and answered all of the questions that I asked. It was a pleasure working with both Andy and Rick.

Becky

May 1, 2014

Everything is always explained to me so I understand what is being done to my vehicle. Paul Coy is an excellent advisor who truly cares about his customers.

Daniel

May 1, 2014

We thought Matt Berry was a very proffesional sales men. Everyone we did bussiness with Matt, Dennis, Amanda and the gentlemen that said, "that's your final price" all did a great job. We are very pleased with Kelly Buick GMC!! I love my new Buick Regal!!! When it's time to buy another new car we will be back! Thank You The Hoffman's

Beverly

Apr 30, 2014

My salesman was extremely helpful and polite. He was very knowledgeable as far as the car I was planning to purchase.His name is Dennis Ernst. I would definitely seek him out or to recommend him when planning to purchase another car

Les

Apr 29, 2014

Only disappointment was the long wait even though I showed up on time for my appointment. An oil change should only take a half hour. I was almost two hours waiting on my vehicle. It was a complementary service, so I can't complain too much.

Beth

Apr 27, 2014

Dennis Ernest does a great job. He know his stuff and treats the customer with great respect. He follows thru and does what he says. He is the best asset Kelly has. He is the reason I shop there. Love the Lacrosse!

Edward

Apr 25, 2014

My wife had a flat tire that needed to be replaced and also to have the alignment checked. She brought her Verano to the dealership where she left it overnight for tire replacement and re-alignment. She was driven home and back to dealership the next morning while her Verano was being worked on. My wife thought it was the best experience that she ever had at a dealership.

Alisha

Apr 24, 2014

Tom Kelley Buick, Terry Barr the Asst Service Manager specifically, have really taken care of me twice when I had problems with my 2013 Verano. Both times I was given a loaner vehicle and my problems were resolved prompty without any cost to me considering the issues were under warranty. The process was simple, fast, and stress free for me and I really appreciate everything! Service like this keeps customers coming back.

Robert

Apr 23, 2014

Rick Dones was great to deal with. Earl Stricker (sp?) was a pleasure to work with in learning our new vehicle. I would definitely buy another car from this dealership.

Janet

Apr 20, 2014

From my sales person Matt, manager Brian, finance whizz Stephanie and Terry in service it's always a great, easy and painless experience. They are the best. Thank you one and all. Janet

James

Apr 19, 2014

terry is always great. No hassles and what is most important always very honest. I am so glad I purchased my vehicle from Kelley, there service so far has made the absolute difference.

Jerry

Apr 18, 2014

the back up canera yields a dark screen butthey were willing to look at it and at lest trythe camera is probably in the beginning stages at GMi hope they improve it

Bradd

Apr 16, 2014

Earl was real good to deal with. I wasn't sure if I should buy or lease and it took me a while to make up my mind. Earl was patient and took a lot of time showing me all the options.

Debra

Apr 13, 2014

I totally enjoyed the process of purchasing my new vehicle, but was disappointed that the interior was not clean (crumbs, smugges and spots).

R

Apr 4, 2014

I was impressed with the updates to the showroom since my last visit. All personnel I came in contact with were very cordial and helpful.

Carissa

Apr 3, 2014

Matt was very friendly and knowledgeable about the cars. He was very helpful throughout the whole experience. The whole staff was friendly and helpful.

Carolyn

Apr 3, 2014

It was an enjoyable and efficient visit. We were very satisfied with the service and felt welcomed. Matt, our customer service representative was very kind and thoughtful. We are enjoying our new vehicle and would recommend this dealership to all our friends. Thank you.

Darrol

Apr 3, 2014

It was a very good experience. I had misjudged how many miles I had put on my last oil change, and so I badly needed an oil change. I got good service. It was a long wait, but I think next time I will leave the car and pick it up later, and after all, I did come in without an appointment.

Susan

Apr 3, 2014

the guys in the service ctr are honest and willing to help you in any way that they can and not try to make you do more than is needed. I am very happy about my experience with Kelley's and will be back.

Jay

Mar 30, 2014

Dear Tom Kelley, whatever you are paying Matt McGill and Brian Lytle you should give them a raise. I have been in the auto business for 37 years, never have I known two men who listen so intently and work so hard to "HELP THE CUSTOMER" as this salesman / general manager team ! I have made numerous referrals to Matt and Brian and " I " receive thank yous'. These guys get it , they do an outstanding job and deserve to be recognized. Thank you for all you have done to help me, my family and my friends. My new 2014 Sierra is the best truck I have ever owned and my wife loves her Regal Turbo !

James

Mar 27, 2014

I was very apprehensive about buying from Kelley because last time I had a very bad experience. Things have really changed there! They treat you very nice, they do excellent work and most of all they are honest. The whole honest thing is a differentiator in the car business, and if this continues I will buy exclusively rom Kelley in the future.

Jerold

Mar 27, 2014

I have been dealing with Paul Coy for several years, and he always treats me great, he gets my car in as quick as he can, and gets it done as quick as possible. Paul is an asscet to your company. I have No Intentions of ever going anywhere else.Jerry A. stoltz

Lawrence

Mar 27, 2014

Dan did a great job getting me in & taking care of me with no problems which I really appreciate.

Leah

Mar 26, 2014

Terry Bar always does a great job. He went above and beyond to make sure my vehicle and I were taken care of! Thank you so much! Great service as usual.

Vic21

Mar 16, 2014

Purchased a yukon and was told it had been ran through their service department and everything was great. I drive it home and find out It needs $900 just in parts. I called the dealership and they only offered to run it through their service department and i would have to pay for it. Why would I want it ran through their service department if they couldn't find what was wrong with it before they sold it???? While at the dealership I was told before I could drive the vehicle home I had to purchase insurance despite the fact I was a fully insured driver. Needless to say, I had to purchase insurance through some random company the dealership worked with before I could sign the papers. After going through the hassle of purchasing insurance, as I was signing the papers to purchase the yukon I was then told I didn't have to purchase the insurance. The process took forever, as we were at the dealership for 2.5 hours. After signing the papers, i ask for snother set of keys as they only provided me with one set and was told they didnt have another set but i could order a set online (at my expense). When i called to discuss the mechanical issues a week later i was told they found another set and would mail them. I will never purchase from these people again and would recommend looking elsewhere for your vehicle purchase.

Mark

Dec 17, 2013

this past summer I started researching about a dozen different vehicles and decided on staying with a GM product as our last two GM vehicles have gotten 267,000 and 311,000 miles out of the respectively. I like the advertised mileage of the Buick Encore and could fit comfortably in that vehicle. Our agency insures Kelley Automotive Group and I wanted to support our customer so I walked in on Wednesday and asked to see a salesperson. Michael Hines was assigned to me and he is awesome. He listened to what I had decided on and didn't try to upsell me on anything else. I will recommend Michael to other friends and associates.

Adelia

Dec 13, 2013

It appeared that my windshield washers were empty so I drove into Kelley's to have them refilled. It turned out to be either a blocked or frozen tube. I waited in the newly remodeled waiting area & when I went to pay, was told that there was no charge. What a lovely early Christmas gift! It had been a bad day & that just made everything seem better.

Dyonetta

Dec 13, 2013

Came into the service center, expecting to have Valve Stems removed on 3 tires, due to the frequency of times having to re-inflate my tires. Techs tested my tires and found no valve stem leaks on 2 of them, but did find a nail in the 3rd one. The tire was repaired and I was saved the cost of having to buy valve stems along with the replacement labor.

George

Dec 9, 2013

As usual, the service was very professionally done and the carwas ready when promised. I still resent being asked to pay$24.00 for "fuel additive" which, I suspect, is nothing morethan what we used to call a can of "Dry Gas".

John

Dec 9, 2013

I was very satisfied with the work done. Only thing I noticed was when I had my wife's car serviced a week previously. on that occasion while waiting I saw the mechanic pull the car up for my pick up. I assumed they were waiting for the paperwork inside, however after a while I ask if they had my paperwork whereas they said yes? made me wonder why they didn't call for me?

Randall

Dec 8, 2013

Due to a nail in the side wall of a tire, the tire needed to be replaced. The service person kept me up-to-date by email regarding the status of the repairs, i.e. the replacement tire was being shipped from Indy to the dealership, when it would be arriving , etc.

Leonard

Dec 7, 2013

This was my third attempt to get the oil leak fixed. The last two times the most likely culprit was a leaking oil filter. But this time they examined more and determined it was a the engine front cover. Hopefully, it is fixed this time.The most irritating thing about visits is how all my settings in the radio and seats are lost each time. I've finally just given up putting in more than six favorites in the radio. They get erased every time anyway.

Walter

Dec 7, 2013

Had car towed into dealership with completely dead battery.2014 La Crosse had only 1943 miles on it. Went shopping the night before no problems, next morning completely dead. Computer showed low voltage codes. Battery checked ok after charge. My problem is a battery should not go completely dead unless the battery is bad or there is an electrical problem in the car. Needless to say my wife and I are apprehensive about the reliability of the car.

Stephanie

Dec 2, 2013

I blew out a tire that I knew had potentially damaged my rim. I called Kelley Buick and they got me right in... No wait, no hesitation. I was greeted and transferred to a loaner car so quickly. They got me back on the road in lightening speed so I was able to go back to work. Terry let me informed of progress so I felt fully informed through the process. They were quick and professional through the entire experience. Thank you guys so much!!! Stephanie Davis

Joyce

Nov 30, 2013

I would definitely refer anyone to Kelley's, and especially to Dennis Waybright. He made me feel relaxed, and like I had known him for a long time, when in fact, we had just met.

Jonathan

Nov 25, 2013

Paul Coy was great. He told me about the recall that was on my vehicle when I was only in for an oil change. I knew I had an issue with the fuel level sensor and I was going to pay for it out of pocket. Thanks to Paul for saving me a couple hundred dollars and gave me a brand new car to drive while they were working onit. They even swept out my truck with out me asking.Great customer service.

Thomas

Nov 25, 2013

I had a couple little things that need to be fixed with my oil change. Herb Miller was awesome. Resonable repairs and I really felt like I was being nickel and dimed. thanks.

Brittney and her new GMC Terrain

Nov 16, 2013

Thanks to Kelley Buick GMC, and especially thanks to my awesome salesman James Yoder! He greeted me right away, and from that moment on made my car buying experience very enjoyable. He was always available for questions, and kept me informed of everything that was going on. I never felt pressured. It was the most relaxing car buying experience i have had. Thanks!

crockab

Nov 13, 2013

Extremely pleased with my Tom Kelly Buick GMC recent experiences. Immediately I was offered a great vehicle as a loaner when my vehicle issue was discovered. Service was prompt, courteous, and Tom Kelly Buick Service Manager went the "extra mile" to stand behind their vehicle and cover my issue.

B. Serre

Oct 18, 2013

I really would like to pass on my positive experience working with salesman Mike Kelley and finance manager Jeff Johnson at Tom Kelley Buick/GMC store in Fort Wayne. I was searching for a used van for my wife and found one I liked on Cars.com. After contacting the dealer, Mike and Jeff worked together perfectly to make this the easiest, smoothest car deal I've ever experience. From start to finish I was incredibly pleased with the service we received at the Buick/GMC store. Keep up the good work! P.S. What an awesome vehicle, the whole family loves it!

one satisfied customer

Aug 21, 2013

My service writer Joshua Pratt was a very good host. and I would highly recommend him. The new renovation was much needed, and makes for a world class experience. I don't trust many dealerships with my duramax and they made a great first impression that will last a lifetime.

Jerry A. Stoltz

Aug 7, 2013

Paul Coy is always great to deal with, honest and helpful. A pleasure dealing with him and Kelley Buick GMC.

Bonnie Dickey

Jul 14, 2013

I am beyond pleased with the timely, thorough service I received from Paul & the sweet ladies at the checkout counter. I brought my Acadia in on the same day I called to have a recall issue checked. Even though the recall issue wasn't a problem, another was found. When I dropped the car off another day, none of the courtesy vehicles were in yet. Paul made sure I was given another car right away. The problem with my vehicle was solved as well as a leak that was found. The thing I was MOST IMPRESSED with is this: this is my second Acadia. All of the work on my first was done at another dealer. Both Acadias have had an issue with the steering (funny sound when turning). The other dealer took a LOT of visits to fix it so when this Acadia started having the same problem, I didn't want to mess with it. When I picked up my vehicle, someone must have driven it, heard the issue, and fixed it. Also...I asked that my brakes be checked bc I thought my brake pads were worn. They weren't & I appreciated the honesty instead of trying to make a sale.

Steven and Kathy Mansfield

Jun 4, 2013

Dear Cars.com, I am writing to share the wonderful experience my husband and I had buying our 2013 GMC Acadia at Tom Kelley Buick GMC in Fort Wayne, Indiana. The moment we stepped on the premises we were greeted by James Yoder and he assisted us with our questions and concerns for the next several hours. He was extremely knowledgable about the GMC products and what the Acadia had to offer. We both liked that he did not try to push the most expensive vehicle on us, but instead he showed us ones that suited our needs to the best of his ability with the inventory available. Brian Lytle, the General Manager was also extremely helpful with us during the negotiating phase and worked above and beyond with our trade and getting us the most in an Acadia for less money as possible. We were also very impressed with the level of service that we have already received when picking up our vehicle- from taking the time to explain all of the features and future service that will be a part of our package. Even though we live in Ohio and will have to travel to Fort Wayne, the customer service we will receive will far outweigh not buying locally. If you could please share this somewhere on your website with future customers, I'd really appreciate it and hope they find it helpful. Sincerely, Steven and Kathryn Mansfield

mnc090101

Apr 3, 2013

My wife and I stopped in Kelley Buick GMC to look at a Buick Regal and Lacrosse. We test drove one, talked with the salesman, and went home to discuss it out. The salesman was excellent to work with, and didn't portray to be the "typical" salesman. He was not pushy and allowed us to look at the vehicles without being hagled. We let them know where we wanted to be and they pretty much made the deal. To our surprise when we went in to sign, the account lady actually had found a 2.9% interest rate, which was not what we had previously talked about. So to our surprise, our payment stayed pretty much the same from our previous loan!!

Shoesrlh

Apr 2, 2013

Best car/truck buying experience ever.... I am very satisfied with all aspects of my experience from the greeting to the delivery. Being a GM employee the price is always set, so the trade in value is always the deal maker or breaker. Kelley was fair with their offer and gave me what I felt they should. The rest is easy. Thanks, Ron Hecht

Patti

Mar 28, 2013

Our misconceptions about buying a vehicle at a dealership were quickly dispelled after spending a few minutes with Mark Williams All our questions were answered in detail. When we were satisfied with our choice, he guided us through every step of the buying process with expert precision. All information about future service or help with any any problems were patiently explained. We knew we had made the right decision when we drove our 2011 Buick Lucerne home that day.Thank you Mark for making this process so comfortable for us! We will be back!

Ed M

Mar 19, 2013

I have absolutely hated dealing with dealerships in the past. So much so, that my last vehicle was searched and located online. The only interaction was to physically walk in and sign the purchase agreement. This vehicle purchase was surprisingly pleasant. And I felt as if the salesman (Brad Collins) and his management team went well above and beyond not only to make a sale, but to make my purchase an exciting, rewarding event.

dotingdaddy

Mar 16, 2013

My wife and I had a fantastic experience working with Tom Kelley and his team when we purchased 2 new cars! We love them! They worked with us to find just the right vehicles. They found us the right financing, too. They went the extra mile, no pun intended. We would recommend these wonderful people to anyone who would ask.

Jaeger

Mar 13, 2013

We have bought numerous cars in our life's, but this has to be the best ever! From start to finish we felt comfortable and at ease, in large part to the personal attention from Pat Hynes. He answered all of our questions thoroughly and completely. Pat made sure we knew where we would be taking our vehicle for servicing and who we would talk to. This may sound simple, but it means a lot to a couple with a 10 month old child. We appreciate this and will be doing business there in the future.

Big A

Mar 9, 2013

Ryan was a big help in me getting my new car. I told him exactly what i wanted. He then went and found it for me. I didn't even need to test drive it before i bought it!

Sarah

Mar 9, 2013

I've purchased two vehicles from the Kelley dealership. I recieved great customer service from my salesman, Mark Willliams, both times. He helped me find a vehicle that was suitible to my needs, and was both friendly and professional. Thank you, Mark, for your excellent customer service. It is because of you that I choose the Kelley dealership for all my vehicle purchases; past, present, and future.

Doug FTW

Mar 8, 2013

I recently bought a 2013 Sierra Denali with the exceptional help of Brad Collins,would and did refer friends and family,as brad did assist my son in the purchase of a very nice used Sierra.

J MINICH

Mar 8, 2013

Thanks to Brad Collins I was able to purchase a brand new GMC Terrain over a used vehicle when he showed me the value of new over used. Brad also showed me the awsome service dept. with 26 bays & very clean, that was impressive. Brad also let me know about loaner cars available. Love having the no worries warrenty & free car washes a big plus. Also mensioned to Tom Kelly that walking thru the whole stress free process of buying my new GMC Terrain at Kelley Automotive with Brad Collins was just an awsome experience. Thank you Brad!!

Kevin T

Mar 8, 2013

Go see Brad Collins at kelly buick gmc, in fort wayne at the auto mall on Illinois Rd!!! Brad was very helpful and went out of his way to help me get the lowest price on my Gmc Sierra, I love my truck! My family and I have always bought vehicles from Kelly dealerships and have had no regrets. Brad seemed to be a great down to earth guy who was wonderful to do business with. I will contact him for my next vehicle, thats for sure. THANKS BRAD COLLINS.

KW

Mar 8, 2013

I recentley purchased a 2013 Sierra SLT 2500HD and the experience was great! My sales associate, Brad Collins was great to work with. Brad was very attentive and courteous throughout the purchasing process. In the future I would recommend Brad to my friends and associates.

Jenny Montgomery

Mar 5, 2013

My salesman James Yoder was very knowledgeable. He made my experience worth the trip to Fort Wayne.

RLG

Mar 5, 2013

My wife and I were well recieved by the sales personal. The entire staff was polite during our visit.The staff was very heplful and willing to work with us and answer our questions. We did look at the shop which was well maintained. Thank You

monte2003

Mar 5, 2013

James was great to work with. He was persistant on giving me a great deal. The dealership seems to be friendly. I am not sure about the quality of the undercoating that was added during the sale. I feel as though it may have been rushed to get it done.

pattistrait

Mar 4, 2013

We consider ourselves extremely fortunate to have had Mark as our salesman. He was friendly, courteous,informative and took the time to answer all our questions.Never at any time did we feel pressured to buy this car. This was an unexpected pleasurable experience for us. Mark is certainly an excellent representative for Kelley Auto. We look forward to doing business with you again in the future. Thank you for everything, Dane and Patti Strait

Dawn

Feb 23, 2013

I really liked the service that I received. The staff was very nice and helpful. The shop was in good and neat condition. I felt very welcomed there.

Mike

Feb 7, 2013

Everything was great. I dropped off my car, caught the shuttle to work, and was able to get the shuttle back to the dealership during my lunch hour. All of the maintenance was performed flawlessly. I am very satisfied.

Indiana teacher

Feb 4, 2013

You were on schedule and took us right away. We had a wonderful place to wait, and the problem was fixed within two hours and for a reasonable price. You also did a great job of explaining the problem to us. I really appreciate your Saturday hours. Going in for a car repair is always stressful, but if you have to go, Kelley's is the best. I've been going there for over 20 years, and no other place I've been to has come close in terms of service. I really trust the people at Kelley's. Just as an aside, my husband once left a valuable tool attached to the underside of the hood and forgot to take it off before we went in for a repair. He remembered it after we got home from Kelley's and opened the hood, figuring the tool would be gone. It was still there, but more safely attached than before!

bobbie.quickery

Jan 6, 2013

I was talked down to, ignored and insulted, I was even asked my age. I was told I am very young with the implication that I should just let the adults make the deal. I am a 50yr old grandmother and I have never been so insulted in my life while conducting a business transaction. I am giving serious consideration to contacting the better business bureau.If you are a female do not frequent this dealership, Mr. Kelley did tell me that once I have the car painted I should be much happier with it, and they threw in car washes for life. I live in a neighboring state.

Saturn Sue

Nov 13, 2012

Terry right on top of my service needs. Courtesy van driver very friendly and got me to work on time.

Terra Brantley

Nov 13, 2012

I have been a loyal customer of this dealership for a number of years because of the staff. They are respectful, considerate and never have a condescending attitude. The mechanics and service workers greet you with a smile, engage in entertaining conversation and are upfront and honest about costs. You never feel like you're being cheated. They're are polite, helpful and courteous, qualities that are becoming increasingly difficult to find in this growing tech world of texting and emails that's pushing aside face-to-face interpersonal communication. Thank you Tom Kelley.

Cowgirl

Nov 12, 2012

I was treated with so much respect at the Kelley Super Store. They understand that you dont always have a lot of money up front and they did there best to get me in the right car for me. It was great. Bill Uptgraft made me feel very comfortable. Michael Hamilton made the financing part a breeze, and when I went to the BMV to get my plates they had sent everything to them, I was in and out in 5min. And I love my car! Bill took me to the car wash for the first time and to the service dept. so I would know where everything was. I cant say enough good things about them. They will always be my Dealership from now on.

szyhmkr

Mar 13, 2012

My husband and I were in store to replace his vehicle. He was pretty set on a Cadillac Escalade, until we exhausted our search for the "perfect" vehicle for the right price. I asked my husband to open his mind to other makes and models. We stopped by Kelley Auto to look at a GMC Denali. We test drove one, talked with the salesman, and went home to discuss it out. The salesman was excellent to work with, and didn't portray to be the "typical" salesman. (normally I say they act like every penny you negotiate is coming straight out of their wallet) LOL. This was not the case. We let them know where we wanted to be and they pretty much made the deal. To our surprise when we went in to sign, the account fella actually had found a 1.9% interest rate, which was not what we had previously talked about. So to our surprise, our payment dropped from what we expected. Yeah!! Good experience all around. I highly recommend...

malibu

Feb 21, 2012

Top of the line customer service! Fast and courtious.

Car lover

Jan 16, 2012

This has to be the worst service I have ever received from any dealership. How can it take 3-4 weeks to fix a vehicle and order the wrong parts 2 x. Absolutely unbelievable that Tom Kelley would ever find this acceptable.

Used Car Shopper

Dec 13, 2011

My car buying experience at Kelley went very well. I called ahead and the sales representative had the car washed and ready for inspection. The whole process was pretty low pressure. The price had been reduced on the vehicle already, so the negotiation was over the trade-in value. They agreed to a fair value.

pickup man

Nov 12, 2011

Was greeted with great customer service during my warranty repair visit. I was pleased with my overall experience.

Duane

Nov 7, 2011

Herb (Service Manager) gave me excellent service today. I went in disappointed because of my last visit and when I left today I couldn't have been happier. I will continue to get my repairs here and when the time comes I will visit them to purchase a new one. I would recommend this place to anyone.

Busy mom

Oct 21, 2011

I have always been extremely happy with the sales and service staff at Kelley Buick GMC. I would highly recommend the store to everyone.

Cody34

Oct 21, 2011

Every time we come in everyone is kind and makes sure every one of our questions are answered before we leave.

Grandma of 10

Oct 21, 2011

I have always been a loyal Kelley customer. My advisor always remembers my name and always explains in detail what my vehicle needs done. Bring your vehicle here if you want great service!

Happy customer

Oct 21, 2011

They always do such a great job on my vehicle will come back!

I doctor

Oct 21, 2011

Staff of the dealership has always been very helpful with any questions or problems. All items needing attention are always taken care of promptly. Receive communications regularly from dealership.

Indy driver

Oct 21, 2011

I always come here for service even though I bought my car in Indianapolis.

Michigan customer

Oct 21, 2011

This dealership is excellent. They are all friendly and knowledgable.

Problem solver

Oct 21, 2011

They are making the oil problem right-working hard to correct the problem

Chicago Native

Oct 19, 2011

I am a returning customer for both sales and service. The quality of the service center is at the highest level and Jon Kelley is a pleasure to buy a car from and I know this having bought three from him.

Creekchub23

Oct 19, 2011

Service is great , Terry is a very good sevice writer.

David

Oct 19, 2011

I drive 45 miles to get my car serviced here. They're service department is great and they are always friendly and willing to chat.

David C.

Oct 19, 2011

I brought my vehicle back for an oil change. Main reason is that they always take great care of me.

James

Oct 19, 2011

The dealership has always been very helpful and good service.

Jon H

Oct 19, 2011

I come in every 3 months for a oil change. I don't need a appointment and I'm usually done in 45 mins to an hour. The staff is always friendly.

Phillis

Oct 19, 2011

I recently purchased a Buick from Tom Kelly. The purchase process was stress free and John and Mike took great care of me. Since then I have been back to get the car serviced. Again, Mike took great care of me and made sure that all my needs were met. I would highly recommend getting your car serviced here and if you are buying a car make sure to ask for Mike or John.

Return customer

Oct 19, 2011

I continue to return to Kelly Pontiac Buick Gmc because of their exceptional customer service. I have purchased two vehicles and both times I was treated with the upmost respect and both times. I did not feel hassled, and got a better price than I was expecting!! If you wanted to be treated fairly and get the best service come here!

Rodger

Oct 19, 2011

I came in to get an oil change on my Acadia. Paul in the service area is always top notch. And the people are friendly.