Thompson Buick GMC reviews

ShiraS

Jul 28, 2016

My total experience was great! Rickey McCullough was very kind and patient. Answered all of our questions. His follow up was on point. Truly appreciate all his help.

Lora

Jun 14, 2016

Jessie B. provided absolutely exceptional service. We were leaving the dealership after a disappointing first impression. Jessie intervened and turned the experience around completely and we leased a vehicle. Jessie has truly amazing customer service skills and a strong knowledge of the products and services she sells. We love our new Buick! Ask for Jessie and tell her Lora sent you!

David

Jun 9, 2016

My experience was very professional, courteous and quick. Greg Summers was the salesperson that provided me the excellent service when I was in the search for a New Cadillac Escalade. He was considerate with my timeline, since I was due to return back to Afghanistan. He quickly obtained the options that I was looking for. He also successfully navigated the trade-in process for me. I am extremely pleased with the service, and I would definitely recommend the Thompson dealership to my family and friends.

Ed A

Jun 3, 2016

I would highly speaking with Fred H. if you are looking to purchase a new vehicle! Not pushy and very nice to deal with!

Mike H.

May 2, 2016

The product knowledge level is always above expectation.

Lewis

Apr 13, 2016

I had a loud sound around rhe left front wheel. They diagnosed the poblem as being a nut which the assembling robot had dropped into the mechanism. It had worn a part of the assembly at that point. They replaced the affected part(s) and brought it back to new condition. I was provided with a loaner car while this work was being done andI was completely satisfied in all respecrts with the handling and solution to this problem.

Shelia Ross

Mar 12, 2016

I was running late, due to taking a wrong turn but when I call the guy I spoke to was very kind and considerate and I was still allowed to come to get my tire rotation and my oil change. He even talked with me to make sure I knew which way I was suppose to go back and which way to come the next time. I was surprised at how quick service was completed,especially since I was late. I was very impressed. I really love the service I get from Thompson Cadillac. Yes I would recommend Thompson Cadillac to others. I am always talking about their superb service.

Mike

Feb 29, 2016

Very prompt service. The service agent contacted me with any questions or concerns and gave me a heads up as to when my truck was completed.

Julia

Feb 27, 2016

Service was great. I got helped right away though I was a little early for my appointment. I was in and out in less than an hour.

Kevin

Feb 25, 2016

We ran over a ladder on the beltway and I was completely stressed that the undercarriage of my GMC Acadia Denali might be damaged. I called the service department and Renee Hart answered. She remembered me from when I was shopping 8 months before. She could tell I was upset and went above and beyond to have them look at my car immediately. Renee and Ray took WONDERFUL care of us! I really felt they cared.

James

Feb 18, 2016

Our sales associate, Danny Orbe, was patient, thorough, and listened carefully, to what we were looking for. I was impressed by his professionalism and knowledge of the GMC.

Johnnie

Feb 15, 2016

I have been going to Thompson's Cadillac for the past decade and think the service and the professionals that work their are the greatest at the skill. The service advisor kept me informed of the service being performed on my SUV and the expected time and day that the work was to be completed. Great job Thompson's Cadillac!!!

Carl

Feb 11, 2016

I didn't buy a car from Thompson this visit, but I appreciate the time that they took with us as well as the various vehicle and financing options they offered.

Pete

Feb 11, 2016

Received the expected prompt and professional service. Will not hesitate to return to this dealership when additional service is required.

Earl

Feb 10, 2016

I really appreciate the personal attention that I receive at Thompson. Ashley always makes the extra effort to accommodate my schedule.

Charlie

Feb 10, 2016

Have great sale persons who is very knowledgeable about each vehicle. They make sure the customer is satisfied before leaving the lot.

KarenM

Jan 29, 2016

This was the best experience in buying a car. Worked with Andy, he listened to me and worked so well with me. I am in the car of my dreams. I highly recommend this location to have a great buying experience.

Dr. Wondesen Gebreamlak

Nov 4, 2015

Spoke to Greg in sales regarding a BMW on their lot. My wife and I drove about 4 hours to see this car. I was told the car was garage kept, nice car, elderly driven and only drove to church on Sunday, non smoker. However, when I arrived the windshield seal had serious dry rot and they refused to replace it. It had two bad tires on the car, I asked them to replace the two bad tires and once again they refused. Reeked of smoke. I was low balled for the trade in value on my car because its not convertible season (for a real convertible driver, winter is the buying season). I was low balled according to Greg because my car had been in an accident, major front end collision, no I was bumped in the rear had the scratch buffed out. Greg was not honest nor the manger. I was told that was the bottom line price they could not lose any more money. Needless to say I walked away, as I'm browsing today, oh look they marked the car down even more and wont stop calling me. Don't trust this dealership

Parker

Jul 10, 2015

Jessi helped me with looking for a new car for my friend

greg

Dec 27, 2014

I was looking at cts-v online I talked to a salesman a couple times he told me that they were going to do the supercharger under recall then call me when its ready I never heard back from them I called left a message no response they could have told me they had a sale for the car

NJ

Dec 9, 2014

My husband drove to this dealership an hour from our home and was told a listed used car was not ready. He arrived at 9:00 am on Monday after the car was listed late on Saturday. He was called a told to come back, an another hour's drive at 4:00 pm understanding he could see the car. He arrived at 3:30 and someone else was driving the car. He had been told he would be first. DO NOT TRUST THESE SALESMEN