Texas Nissan of Grapevine reviews

K Stevenson

Apr 30, 2016

Bought a 2015 Infiniti Q50 from the preowned department at Texas Nissan. Isaac Brooks was informative & patient while I made my decision. Dwight Walker did an awesome job of explaining everything & answering all of my questions. The sales staff & management at Texas Nissan is second to none.

Nique Caldwell

Apr 30, 2016

James Wiley was a very professional salesman. He handled my deal with honesty & respect. Dwight Walker, the manager, stepped in to explain the deal in detail & to answer any questions. He was professional & very helpful. I will definitely return to the Preowned department at Texas Nissan to purchase all my other vehicles.

Olson T

Apr 30, 2016

I purchased a 2011 Nissan Altima. Susan was my salesperson & she was extremely informative & did a really good job. The manager, Nathan Glass, was amazing. He went out of his way to take care of all of my needs & concerns. I have never seen anyone work so hard for a customer. Can't say enough about how awesome he was. He really made mu buying experience GREAT. I will definitely return to this dealership.

Trevor H

Apr 30, 2016

I bought a 2011 Nissan Titan. James Wiley was very professional, informative, & patient. I was indecisive & he patiently waited & answered all my questions informatively. Rico stepped in to answer my questions concerning finance. They were both very helpful & made my car buying experience a good one. I will come back to this dealership.

W Evans

Apr 30, 2016

I purchased a 2011 Nissan Altima. My salesman, Trey Young was easy going & helpful. I really enjoyed working with him. He is a great salesman. When it came time to go over numbers, Dwight stepped in to help out. He is the most professional & helpful manager I've ever had the pleasure of working with. He was patient with me. He took the time to answer all of my questions & made sure I completely understtod the agreement & I was in agreement. The Preowned Department at Texas Nissan ensured I had a wonderful experience.

Kelsey

Apr 22, 2016

If you are looking to buy a new or used car from Nissan of Texas grapevine, I highly recommend them! We just purchased a new 2015 Nissan Armada and I am so pleased with the whole process start to finish! We are from out of town so we did everything via Internet/ phone and Nathanael B. Glass & Amber Lancaster made it so comforting and simple! They even drove our armada all the way to Arkansas to us so we didn't have to make the drive, that says a lot! So once again I highly recommend them they will take good care of you.

Kelsey

Apr 21, 2016

I am so pleased with my whole experience with Nissan of grapevine Texas! I am buying a 2015 Armada through them, Nathanael B. Glass) & Amber Lancaster were amazing to work with! Doing everything over the phone since I can't physically be there was a whole new experience for us but they made it so comforting and easy! They are driving our Armada all the way to Arkansas so we don't have to travel there, that says a lot! So once again, I highly highly reccomend working with them!!

Christy

Apr 17, 2016

I recently purchased a 2006 Ford Explorer from Texas Nissan. This is the 3rd vehicle our family has purchased from them. Nathan Glass and the sales team in pre-owned are the best. They take the time to listen to me and find exactly what I am looking for. They are very detail oriented and friendly as well. I highly recommend anyone looking for a great deal on a pre-owned vehicle to visit Texas Nissan of Grapevine & ask for Nathan Glass.

mamie7

Apr 16, 2016

Sharon and Tommy are the greatest! Sharon knew better than I what vehicle was suited for me. She is extremely knowledgeable about vehicles and the technology that goes with it. She walked me through everything until I understood what I needed to know about the vehicle I bought. Tommy made the financial end so easy and worked to get the lowest rate possible.. I am a Texas Nissan customer for life.

Murano Owner

Apr 16, 2016

I purchased my first pre owned Nissan Murano (2009) in 2011. I have always had it serviced at Texas Nissan. Recently I had a problem with a failed inspection due to an exhaust issue on my 2009 Murano. I was given options to fix exhaust in order to pass inspection or trade for a newer pre owned. After several discussions with Nathan Eckert and Nathan Glass in Pre owned I chose to upgrade to a newer Murano with more features. I appreciate the patience and courtesy they both extended to me. They made it possible for me to acquire a newer model and lower my monthly payments at the same time. I would definitely recommend this dealer for sales and service. I certainly will continue doing business with Texas Nissan of Grapevine.

Mmm98

Apr 9, 2016

from the time we walked in to the time we left they were great!! Got us into the car we wanted at the payment we were looking for!! Highly recommend this dealership.. 2nd car we have got from them!!

TroyA

Mar 30, 2016

From the sales staff to the maintenance department, Nissan of Grapevine is there to take care of your car buying experience. Clinton goes out of his way to find the right vehicle for you.

M Gul

Feb 25, 2016

I bought a brand new 2015 Nissan juke from Nissan Grapevine. Brought in for an oil change yesterday but as soon they were done, I noticed the "distance to empty: was going down very fast. I called it in immediately. I did not have that problem when I had brought it in. So I took it back in today and after more than 2 hours, Although I have a 3years and 36,000 miles warranty, they could not find the problem or fix it. They said that is the best they could do and just to monitor the problem! They also said that I was the first one with this kind of problem. That is not my problem!!! NOT HAPPY!!! They are the experts, they should be able to fix the problem. I should not have to monitor the problem and take time off work again.

matomaselli

Jan 27, 2016

This was by far the easiest and fastest purchase of a vehicle ever! Kale and Joe were awesome! Courteous, Professional and FAST! Will definitely recommend Texas Nissan to others.

Betty911

Jan 14, 2016

My husband and I thought it'd be fun to "look" at cars while we were up in Dallas visiting family. Little did we know that we would enjoy our sales person Joe Bonneville so much that we gradually began changing our minds! We test drove several Altimas and walked by a 2016 Maxima and stopped in our tracks! It was the dream car we'd been looking for! We test drove the Maxima and went inside to buy the car! Joe was friendly and professional and seemed to truly care about us as people. We didn't feel like just another sale to him. He has been available via text and phone for anything we've needed.Josh in Delivery was also exceptional and very patient with me and all of the new technology that I didn't have in my Honda Pilot!If we ever buy another Nissan, we'll definitely look up Joe at Texas Nissan of Grapevine!

Dean Viti

Dec 6, 2015

Both my salesman Michael Young and Skula Charles were excellent! Very personable, and knowledgeable they spent a lot of time with me and helped me choose the right vehicle that suited my needs. They get 5 stars plus. Only problem I had was after the sale that's why I have not given the dealership 5 stars. Bought a used 2015 Nissan Frontier with 1 key 1 remote and no owners manual and once I brought it to their attention I was given a generic key and remote not OEM Nissan which being that it is a 2015 you think that I should have gotten OEM Nissan plus was given a 2013 owners manual and was told it's the same as the 2015 and was emailed the 2015 manual like I am going to print out all them pages. Great salesman but once passed on to used car manager down hill from there. I do recommend the dealership but get missing or concerns in writing.

jdb

Dec 6, 2015

We worked with Charlie Skula ... He did a superior job in handling our deal for us - very professional, courteous and always a gentleman. I would recommend Charlie Skula and/or Texas Nissan of Grapevine for their next car purchase, whether new or used. Both of us would like to extend a "Thank You" for the assistance given during our recent 2009 Toyota purchase from Texas Nissan of Grapevine. The patience and personal consideration coupled with gentle persistence compliment and exemplify your professionalism. We are very satisfied with the car and the manner in which the transaction was completed. Please extend our gratitude to all of the personnel involved at Texas Nissan.

EazyMoney

Dec 1, 2015

I contacted Clinton, at Texas Nissan of Grapevine at about 7:00 p.m on November 24th. My wife and I arrived at the dealership around 8 or so and within an hour we were finished with the deal and signing the papers within another hour on a new 2015 Sentra for my daughter. We contacted several other Nissan dealerships in the Metroplex. Texas Nissan of Grapevine had the best deal hands down, and Clinton was an excellent salemans! Clinton is a professional, very knowledgable, very friendly, very personable, and a real pleasure to deal with. Absolutely no pressure! Clinton is my salesperson at Texas Nissan! Period!

david.cook6056

Sep 14, 2015

Was very pleased with the overall handling all details. Very professional and concerned with parameters to structure the deal to fit our budget at the same time to meet our needs. Fast and friendly staff from Sales. Including the quick process in Finance to complete the deal. Really enjoyed the personable family type environment. Felt Genuine concern for having our interest and needs paramount and as constant priority. Highly recommend this dealership and salesman Joe Bonnivell and Tam Pam in finance. Such a pleasant business relationship

amman

Sep 11, 2015

I am very satisfied for the professionalism and service I got.

Hazzman

Sep 3, 2015

We worked with Amber and Earnest... They were fantastic. We got the rates and cars we wanted and actually enjoyed the process! I would completely recommend them to anyone I know that is looking to buy a car.

mamie7

Sep 2, 2015

This was the most enjoyable experience I have ever had buying a vehicle. Les Hopkins was my sales agent and he made the transition sooo smooth. I am definatly a lifetime customer! Tam Phan (I hope I have this right) was absolutely #1 in the financing! He got a much lower interest rate than I expected! Thanks to all of you at Texas Nissan

KJP

Aug 26, 2015

The service was excellent, the service was done within the timeframe quote. They washed and cleaned my car. The facilities are adequate, clean and neat.

AdamBoom2

Aug 24, 2015

Always top notch customer service. Great and courteous Service Staff. Eli Garcia is hands down the best service technician around.

Kay

Aug 24, 2015

always very friendly helpful and professional keep informed of status vacuum and wash vehicle

pm

Aug 21, 2015

Everyone one at Texas Nissan of Grapevine are always friendly and professional. From the car buying experience to the service dept I would highly recommend buying a car at dealership truly an excellent experience .Patrick and debra moore

Anonymous

Aug 18, 2015

Brought my Nissan Juke in for a tire rotation and car wash. When I arrived I was greeted by a friendly member of the staff. Everything was taken care of while I bided time in the air-conditioned Customer Lounge. There was complimentary coffee and wifi, so I was able to get some work done and feel productive in the meantime.

Lady D

Aug 16, 2015

I had the pleasure once again to come into Grapevine Nissan, where I'm always treated and taken care of. The service manager Mark took great care of needs, and I will forever be greatful. From my experience, this dealership always meets my needs and expectation. I appreciate it because they want to make sure I'm comfortable as well.

WD

Aug 11, 2015

Texas Nissan is superb time and time again. I am loyal to another Nissan dealer for purchasing my vehicles, but the staff at Texas Nissan has always taken care of my service needs with absolutely no pressure to purchase anything beyond why I showed up.

Sam817

Aug 7, 2015

They work with you to get a good deal. All the sales people are very very helpful. The service department always provides good workmanship and get you out quickly.

Emily

Aug 3, 2015

This is my second car that I have bought from Nissan and I am absolutely head over heels for it. I had the pleasure of working with Nathan Eckert. He is the best salesman that I have ever gone to. He knew and more importantly understood my financial situation and he worked with me more than anybody else ever has in the past to get the car of my dreams at a reasonable payment. I would most definitely recommend going here and asking for him if you are looking for a new car.

Charles Yesudas

Jul 13, 2015

As always, the best service that you can get for your money. I am one of the few people who drive from Ardmore, OK to Grapevine, TX for my vehicle service needs, and has never been disappointed once in the last four years. Hats off to Mr. Mark Topham, the Service Director and the entire service team at Texas Nissan of Grapevine for keeping Customer First.

WHS60

Jul 6, 2015

The Sales guys were friendly and low pressure. They helped my daughter buy her Rogue and I was pleased enough with the way the deal was handled that I also bought a Rogue. This is the 3rd vehicle purchased by my family with Texas Nissan. I will return when another vehicle is needed.

JMC

Jul 1, 2015

I went to Nissan of Grapevine with my sister to inquire about returning my current Nissan Rogue because my lease is expiring soon. A gentleman by the name of Clinton approached us to ask if we needed help. I explained my lease was due to expire and I was interested in releasing a new care. Clinton was wonderful!!! He explained everything about the new car I was interested in leasing. He got the keys to the cars immediately. He was not pushy, he did not pressure me. He was engaging, knowledgeable, personable and very helpful. I decided to ask further information and release. I was then introduced to Jake who worked out the financial information. Another gentlemen who was wonderful! He sat with my sister and I explained the process. He also was very knowledgable, engaging, helpful and personable. I was then taken on a tour of the dealership for any service visits. I was then referred to Tam to sign the papers. I also spoke to John, the manager. Everyone was a pleasure to deal with during this process. GREAT PEOPLE AND SERVICE.!! I would recommended them to anyone looking for a car.

msvicicook

Jun 30, 2015

I purchased a new Altama not quite a month ago. Ernest handled all my needs in a very timely and professional manner. This was the best car buying experience I have ever had. I have also had courtesy calls to check on the satisfaction of my new car.

arthur67

Jun 5, 2015

I drove 6 hours to buy a vehicle we had agreed to in principle on price. The price changed when I arrived and now that I've since sold the vehicle, I can't get in touch with the finance department to refund me my remaining warranty. Not a very good practice for a Car Dealership.

Connie (Satisfied Customer)

Apr 29, 2015

Some businesses do a service and the customer leaves. Others go above the call of duty to make the customer truly happy, such as Texas Nissan (Grapevine). There are many layers to an organization that attributes to the overall success of that organization and Grapevine Nissan is no different. Personnel take great pride in their service to the public. They are professional and very respectful to each customer, and even those who may have a limited time frame to wait. Personnel maintain open communication with customers even during peak service times. Dealership also goes an extra mile to offer personal touches in a special effort to extend a warm welcome (coffee, donuts, bottled water and grilled burgers for a Saturday lunch). Across the board Customer Service at its Finest! It is nice to know that Grapevine Nissan, with its professionalism and dedication to their customers, is there to stand by their unquestionable devotion to quality and professional service even when they experience adverse situations. I have never experienced "red carpet service" with other dealerships. Texas Nissan of Grapevine goes above and beyond the call of duty with their customers from greeting to complete satisfaction with the service to my Nissan Altima.

Rouge happy

Apr 11, 2015

This was a very pleasant experience buying this car. I usually hate going to dealerships because it takes so long. This was a very short experience.The salesman was very quck in getting the paperwork together, answering my questions. I took the car home overnight. When I came back the next day to sign the paperwork, the paperwork was ready and I was literally done in about 15 minutes. Very nice not to have to sit and wait and wait! I would buy another car from TX Nissan.They followed up 2 days later with a phone call to make sure I was still satisfied with my purchase.

RDGreene2324

Apr 2, 2015

The Nissan of Grapevine dealership is second to none. Their experience and professionalism in making that "Perfect Deal" for you and your family is worth any distance you travel to get there. In addition, their service department gets the job done right every time you visit. The service consultants will keep you informed of any necessary maintenance and keep you up to date during your entire visit. Thanks Nissan of Grapevine for taking care of the customer before, during, and after the sale. My family and I will be back for future purchases.

Ms Aileen Gilbert

Mar 31, 2015

I was in town visiting with my sister when we went to The Texas Nissan of Grapevine, met with Michael Young, very professional and friendly. Mr. Young showed us variety of cars and explained financing to us completely. From the moment we walked in to the show room to our experience with Michael, I, myself plan on coming back to purchase a vehicle from Texas Nissan of Grapevine and recommend them to my friends and family. Thank you

Lisa Taylor-Joe McGinley

Mar 27, 2015

After visiting several DFW area Nissan Dealers my fiancee and I decided to try Texas Nissan of Grapevine. After calling in to schedule an appointment we visited and were met with Amber of the Sales Department. Mon March 8th, 2015. Originally we wanted a used vehicle perhaps a 2013 Maxima or a 2014 Altima. Amber sat with us for several hours , patiently showing us each car while clearly explaining what our options were. The difference with texas Nissan over the other dealers was our experience with Amber. After 25 years as a Real Estate Broker, I have never met a more cordial, well-informed caring salesperson. Not only did amber wait with us all day and not coerce us into a particular vehicle as she had the right to do, she gave us her personal cell number to contact her anytime with our questions. After a couple of days and several calls to Amber, she worked feverishly with her finance department to put us in a brand new 2015 Altima SL. Not only did we get the car we really wanted, we purchased at a fair price with amazing terms that fit our budget. Had it not been for the patience and caring of this one salesperson, we would have probably decided to wait on our decision. Kudos to the entire management team at Texas Nissan. As a matter of fact, Texas Nissan should be used as a training facility for all of the area Nissan Dealers to show them how to excel in customer service and satisfaction. Their employee training standards are second to none from sales, to finance to service. Everyone met us with a smile. We will highly recommend this dealership and Amber Lancaster, our salesperson. Sincerely, Joe McGinley and Lisa Taylor Kemp, Texas

bonniefeath

Mar 26, 2015

Had a great experience. My nephew bought a car and Sam Street took great care of him. He helped him understand and enjoy his first experience buying a car.

MSsparks9

Mar 25, 2015

I just purchased a third vehicle from Texas Nissan of Grapevine. While I did look around at other dealerships, I wasn't met with the same fervor as I was at TNG. I've referred anyone I can, to go and let them get you in a car you LOVE to drive! Their service department is the icing on an already delicious cake! Thank you Texas Nissan of Grapevine!

Bonny

Feb 28, 2015

They really have people who truly care!! They even have hot dogs and burgers for their customers on Saturdays!

callawayjay

Feb 28, 2015

Perfect! Start to finish. Wonderful experience. Cannot say enough good things about the amount of time it took for me. An hour! yes! 1 hour!!! Brilliant

Beefman and his Hot wife

Feb 21, 2015

great buying experience! Amber, Luis,and Josh were on their game in making our time very satisfying

JosephCancino

Feb 19, 2015

I am torn on this review. Sales experience wise with Joseph Green and Nate , would not recommend going there. However, once Harmon, the Director got involved I was satisfied with his customer service and communication. Even Johnny Cantrell, Managing Partner, assisted in getting issues resolved. Love my vehicle and if I were buying directly from Harmon or Johnny....would go back absolutely. Heres what happened: Approved for a USAA loan for a certain amount. Emailed to see if I could get the vehicle at this price? Emailed back by Nate yes...awesome and go to dealership on a lunch break to test drive. Passed on to Joseph Green. Take car for drive...love it. Let's do the deal. Comeback, price given was $700 more than quoted by Nate, and almost two hours later I leave after waiting for them and while waiting another salesperson comes and grabs keys to show the vehicle I'm negotiating purchasing! Walk out, and when I get to my car, Nate comes out and asks "I'm not upset that their showing the car" to which I reply "yes, just bad customer service" and he then remarks well you weren't going to get the car at the monthly price you wanted anyway! Mind you I had waited patiently over an hour cause I wanted the car!Harmon calls me back, apologizes for the salesman behavior and I work out a deal with him on the price I want. I go to pick-up vehicle told it would be gassed up and nope...gas tank has less than a quarter and the inspection sticker expires the same month I bought the vehicle. Email, Joseph and copy Johnny on it the day I buy the vehicle...It takes 6 days for Joseph to respond only after Johnny emailed me to see if anyone had responded. Joseph responds to tell me they'll fill up the gas, but the car is "as is" and they can't do anything about the inspection sticker!Luckily Johnny intervened again, and said bring vehicle back...we'll do inspection and gas up the vehicle. If not for the great customer service of Harmon and Johnny I would not have done the deal, and worse if they hadn't intervened I would have had to pay for inspection sticker that expired at end of February though I bought the car on 2/13/15!-)I know...wow! But again, Johnny and Harmon...awesome to deal with them and they are very customer service orientated....Joseph and Nate need training and to appreciate the value of the customers time.

Nissan fan

Feb 3, 2015

We just bought our 3rd car from Texas Nissan of Grapevine. All the staff worked hard to get the car of needs and wants. Shout out to Trey, Johnny and Richard... a big thanks!

Ty

Jan 30, 2015

Liked that the dealership offered their best price up front. There was no back and forth on starting at a higher price and negotiating down. They provided best price they could give with their first offer.

Kendrick

Jan 26, 2015

Our salesperson, Brett J. Greig, was excellent! Very personable, knowledgeable, and provided my husband and I with a thorough and effortless transaction.

bbeck82

Jan 25, 2015

The team was great and they got me what i needed and was fast about it. I will go back and i will let my family and friends know about this and i will probably bring them up

garrodri

Jan 24, 2015

Not a veteran friendly business. Made a deal with the first shift sales manager for both buff and tint on the sale of a Ultima SL for my daughter, when I went back to make the deal the second shift manager basically told me he heard the conversation and implied I was lying. He embarrassed me in front of my daughter and wasted our time. Called back to the first shift manager and he told me he miscommunicated to me. They do not stand by the deals they make or hold themselves accountable for their mis communication.Veteran Brothers and Sisters stay clear of this dealerSemper Fi

Not My First Rodeo

Jan 23, 2015

I recently purchased an Altima form Texas Nissan of Grapevine and was pleasantly surprised when a miscommunication between the sales team and finance team led to uncovering a truly remarkable car buying experience. The miscommunication led to an abrupt end to the discussion, resulting in me walking out of the dealership with a familiar distaste in mouth from past car purchasing experiences. I shared my experience with General Manager Johnny Cantrell and was pleasantly surprised by the accountability, transparency and swift action to meet and exceed my expectations. Not only did I come away with what I wanted at a fair price, more importantly I was able to see beneath the surface and experience a "real" culture of customer service which always comes from the top. This is rare across industries and from past experience almost non-existent in the automobile industry. Ask to speak with Johnny or Clinton when you arrive and I guarantee you will not walk away feeling as if you have been fleeced. Well done.

bbeck

Jan 22, 2015

great team i told them what i needed and the got it for me fast

Streetside Todd

Jan 13, 2015

The whole team from sales, to finance, and service......you guys rock!! Fantastic experience!! Went to several dealerships to find a truck and you all won me over.

DJ

Jan 3, 2015

Art was very knowledgable, and a good guy showing us the Pathfinder Attributes. Josh (his boss) was personable and non-pressure oriented. Art was patient with us. They honored the USAA pricing and even helped us on some sticking points my wifes specific color requirements. Great job by both. Tam in Financing was very helpful and courteous.

michelle

Jan 1, 2015

I purchased a 2013 rogue from amber lancaster. My experience was wonderful! She was professional, easy, and quick to understand my needs. I am happy with the entire experience, unlike previous. I would purchase from grape vine again if I had the pleasure of working with Amber again.

mrvman

Dec 31, 2014

Car buying can typically be stressful; pressure sales tactics often turn most buyers away. Texas Nissan of Grapevine were the exception when I arrived to inquire about their Frontiers.Art the sales consultant was down to earth, upfront, and honest in presenting me with options when choosing the vehicle I ultimately took delivery of.The overall time spent from the time I arrived with the vehicle I was trading in, to the vehicle in which I drove off the lot was under 4 hours -- I mention this because my previous vehicle kept me at the dealership over 7 hours!Will I recommend this dealer? Yes, I will. And I will refer people to Art to handle their car buying experience.

Jon

Dec 30, 2014

I really appreciated the respect that came from each person I dealt with. There was no pressure and everything was clearly explained. They certainly presented all the warranties, options and other things but it was in a respectful manner and I never felt bullied. I was mentally geared up to fight when I went to purchase my new vehicle and there was no fight. I very much appreciate the way I was treated and after months of shopping online I purchased my vehicle from them. I can honestly say that out of all the dealers I tried to deal with they were simply the best! I never thought I would say this but I traveled two and a half hours to get there and I will do it again when I get ready to purchase my next vehicle!

mandyl08

Nov 30, 2014

I would go back to this dealership to buy a car from them again, they helped come to a agreement on a good price and was very nice about it. I would recommend anyone to shop there and to speak with Miguel in Sales.

Rachel

Nov 21, 2014

Greg, was on time and great... Thanks Posted as a service & under authority of this business, comment shown as expressed by a true customer of this dealer.

CRudolph

Nov 13, 2014

From the moment we walked in, we experienced true customer service. Amber and Nate were so courteous and helpful through every aspect of our purchase. Just as the title states, it was the absolute best car buying experience we have ever had! Great price for purchase - More value for our trade in - Excellent customer service We will definitely be purchasing from this dealership again. I cannot emphasize enough how this staff truly values their customers. You will definitely feel very welcome and satisfied with your purchase from Texas Nissan of Grapevine!

Mpkelly

Nov 9, 2014

Dont listen to their oh Ill give you a 150 dollar referral fee if you send someone to buy a car from.us, I did it and no cash recieved no calls returned, total Bs.

Pas rock

Nov 9, 2014

Please make sure to read the negative reviews because this is exactly what happened to me when I went to see Nathan a Glass and his minion. I'm glad I ended up purchasing the Nissan I wanted without mechanical problems elsewhere. They will try to get you out the door without resolving the problems at hand.Buyer Beware!!

ltilley

Oct 30, 2014

Purchased a new Rogue from Brandon, he was awesome, along with all of his teammates at Grapevine Nissan. Will recommend this dealer and Brandon to all of my friends and anyone looking for new or used car.

AndyCinDallas

Oct 20, 2014

I needed to replace my old Altima, so Nathan Glass, the pre-owned vehicles sales manager, got in touch and quickly ascertained the types of vehicles that I might be interested in - and emailed me a very useful list of cars which gave me a good idea what was available, their features and a decent idea of what my payments might be. On arriving for a test-drive Nathan put me in touch with Michael Young as my salesperson and I actually had a good time. Both guys knew their product extremely well, took pride in their brand and did a great job in getting me in the right vehicle; I didn't feel pressured for a second. Luis in Finance did a good job in getting that side of things sorted out to my satisfaction and scored a small financial win for their side (extended warranty, etc) - and I have to say I'm pleased I went to Texas Nissan first. Good operation, guys - thank you.

London

Oct 17, 2014

I would love to bring people here to come by a car here. These are great people!

ptnissan

Sep 29, 2014

The people were friendly, knowledgeable and honest about what I was buying. They weren't pushy, to sell me something else. The price was great!!

Clayface

Sep 25, 2014

OK when i did my research on a car dont try sell what in stock. Also when I want certain features for the car that what I want dont try to talk me out it. Also when I walk in it good if got my name instead of thinking I am someone else. Very Rude never will go back. They need to know first impression means a lot.

Adam154643

Sep 18, 2014

Your service department is exceptional. I shall return for regular maintenance. "Posted as a service per authority of the business, review written by customer."

Verone Travis

Sep 7, 2014

This dealership makes the process of buying a car pleasant. Everyone we dealt impressed us with their customer-focused attitude. Amber was extremely conscious of what we were looking for in a car and she and Nathan worked hard to give us the deal we needed. When you go into a car dealership you often go into defensive mode, dreading the pressure that is put on you to buy. We never had that pressure at Texas Nissan. Amber is professional, caring and does her job well; Nathan worked with us to get the car price within our budget and provided an interest rate that beat our pre-approved credit union rate. One of the things about Texas Nissan that makes a huge difference is that the owner is right there, involved in what is happening. The minute we agreed on a car, Johnny Cantrell, the owner, stepped into the office, introduced himself and congratulated us. He spent a minute getting to know us and telling us to call him if we had any concerns. That was impressive and very appreciated. Then when we went into the finance part of the deal, Russell was great to work with, pleasant, gave us good information with options and didn't pressure, but instead listened to our concerns and provided good solutions. I will recommend Texas Nissan to anyone looking for a car. For everyone we met yesterday, your professionalism, customer-focus, knowledge and love of what you do, shines through and made our experience fantastic!

Charles258568

Aug 29, 2014

This time's experience was one of the best. Was impressed at how everything was taken care of in a timely manner! Great job Posted as a service per authority of the business, review written by customer.

Susan

Aug 27, 2014

I purchased myh car from this dealership 2 years ago. My service advisor Mark has been a total delight to work with. Whenever I take my car in for any type of service I find that he is cordial and always welcomes me with a smile. Most recently I had an irritating rattle in my dash that was a really big challenge to find and fix. Mark guaranteed me that they would find it and fix it which is exactly what they did. I would purchase another car from this dealership because of my experience with my service advisor. This dealership is absolutely the best.

fmoore33

Aug 24, 2014

We went into purchase two new cars. I had called early afternoon to let the salesman know my wife would bring her vehcile in for appraisal. Once she arrived the salesman had gone home and my wife had to sit there and wait for someone to help her and once they did she was asked if she had an appointment (really? I thought I was the customer) I arrived just after they had done the appraisal When we sat down with our new salesman, the numbers and things I had discussed with my 1st salesman, had changed. I asked the finance rates and he went into the sales manager and told me there wasn't any special financing on the 2015 Alltima. This contradicted everything that was being advertised, I asked for my wifes keys that they held to keep us hosatge. After several minutes of waiting I was given thekeys and we left. about 30 minutes later I recieved a text stating that there was indeed 0.9 APR on 2015 Altima, that he made a mistake. Please tell me how the sales manager does not know his own APR deals? I have bought several new vehioles in my life and never had I been to a plce where the right hand did not know wha tthe left hand was doing. I never felt as if we, the customer were important. I would not reccomend this delarship to anyone, and If I were the owner I would look into the reviews and make some changes. There is a trend in the reviews that you can see online

lsousley77

Aug 6, 2014

From the phone call to check on the truck to the second I left the dealership words can't explain the customer service I received. Charles was great and treated me with upmost respect! Tarek in financing was so awesome and got me a better rate for purchasing the warranty and GAP. That right there saved me money and paid for itself! He never pressured me as I have been pressured in the past. I made a friend for life at this dealership! This was more than a car buying experience to me. The owner of the dealership was there to greet me and shake my hand as well. By the time I signed the papers the truck I purchased was cleaned, ready to go with a full tank of gas! Charles the salesman also made sure my toolbox was taken out of the old truck and into the new. He also made sure my license plate holder from the old was put on the new. Charles opened the doors for me so I can transfer my belongings from the old truck to the new. I have told all of my family and friends of the BEST experience that I received at this dealership! I will definately send friends, family, and clients that I meet in my business to Texas of Nissan in Grapevine! The rest of the staff that I saw in passing was very friendly and congratulated me on my purchase! I never realized buying a vehicle was suppose to be with this much ease! Thank you to all the staff at Texas Nissan of Grapevine!! You guys rock!!

Bward

Jul 30, 2014

I was in desperate need of a new car. With a 19 month old and a baby on the way I wanted to make sure I got the best deal. On my first visit to Nissan of Grapevine I dealt with Charles Skula and he was absolutely awesome. He was very patient and I could tell he wanted to get me the best deal due to my situation. On my first visit I left without making a purchase. I must admit I wanted to shop around just to make sure I wasnt missing out on any other offers and was getting the best deal. After visiting several other dealerships I came right back to Nissan at Grapevine. The other dealerships were cold and I felt so rush to make a decision on the spot. I went back to Nissan of Grapevine because I was never treated that way. My second visit I decided to go ahead and purchase my car because I knew it wouldnt get any better than this. On my second visit since Charles was with a customer Amber gladly stepped in to assist me with all of my questions and helped me with buying process. She was so personable it felt like I was dealing with a friend not someone that was trying to make a sale and get me out. I dont have the best credit and the sales manager Danny Cantu made sure I walked away with something that I loved and I did! I would absolutely without a doubt refer my friends and family to Nissan of Grapevine. This is my 3rd car and first time purchasing from Nissan and I know I made the best decision ever!!!!

Steven2646

Jul 15, 2014

As usual Eli Garcia was there to help and do the very best. Once again he is the main reason we keep choosing Texas Nissan for the service. Even when he is busy, he does his very best to get things done for us. You are most welcome to call me to add more good words about Eli. Posted as a service per authority of the business, review written by customer.

disgruntled potential buyer

Jul 10, 2014

Walked away when we could not come to agreement on a price-$3000 difference but felt we were treated satisfactory. What happened AFTER was what was unacceptable. Received 2 emails and 2 phone calls suggesting we could "meet in the middle". When called to see what that meant if indeed meeting in the middle was $1500 there was no acknowledgement of that statement and were treated very poorly. Would not EVER do business with this dealer now.

Disappoint Buyer

Jul 9, 2014

BEWARE OF FALSE ONLINE ADVERTISEMENT. If you see a car online that you like and decided to do a Availability Inquiry online you have a 50/50 chance that the car will actually be on the lot when you arrive. This dealership post vehicles online, will email and call you to say it's available and invite you to the dealership then say "its been sold" and try to get you into something they have on the lot. This happened to me for the particular car I wanted, an Infiniti M37. It's been two days and this car is still online on multiple sites as being for sale. Friends of mine have sent in Availability Inquiries about this car and they're being told it's still there and to come look at it. The salesmen and managers Nathan, Corey, Charles, and Jarquese even offer to send you Carfax and Autocheck information about the car and it's not there. You'll have better luck going to the lot versus trusting what they have posted online and call you about unless you enjoy being lied too and tricked. Just be an honest company and say "hey, the car is sold but if you come down we'd like you to look at our inventory and lets see if we can get you into a nice car" that will get you loyal repeat customers over maliciously lying and their losing their trust. Everyone I know will know about this. I Will Make It My Mission!

jeffgross965

Jun 19, 2014

After "kicking the tires" and test driving a 2014 Pathfinder SL, we decided this was the car for our family. Joel did a great job letting the car sell itself and only asked for the opportunity to show us a great price. When we came back a couple weeks later, the sales team honored our "USAA Savings Certificate" and quickly stepped us through our financing options to clearly show us our best combination of rebates vs interest rate. Our time with the financing rep went equally smooth with a thorough explanation of extended warranty with NO high pressure "tactics" to add to the financed price.Overall, the purchase was very smooth and straight forward. Unlike most car buying experiences, I felt like the entire Texas Nissan of Grapevine team was working to make a good deal. With a savings of $4K+ off MSRP and a 0% loan, I KNOW I got exactly that. I'll definitely recommend Texas Nissan Grapevine to anyone in the market for a new Nissan!

kylevd23

Jun 16, 2014

We have owned many vehicles in the past, and this one was the easiest car buying experience yet! Albert walked us through every step, and made things very easy, and took care of everything that was needed. The finance department was excellent as well.

charliet867

Jun 9, 2014

I recently visited Texas Nissan for my regularly scheduled maintenance on my Nissan Frontier. While I was there, I mentioned that I was considering upgrading to a Nissan Titan. I explained what I was looking for, and a few days later Nathan Glass contacted me with the exact vehicle I wanted at the price I was looking for. The Sales people were great, and the Finance guys were awesome as always. This is one of the many reasons I keep doing business with Texas Nissan in Grapevine. My wife and I have now purchased Four vehicles there, and will continue to be repeat customers.

valeriap

Jun 8, 2014

i gave a good rate because they were great with me not only respectful but worked with me with the prices and type of car i was looking for.

jodacha

May 18, 2014

I'm very happy with my Nissan sentra it is very economic of gas and i love it about that and it very conformable.I did good decision in to select this car.

AlisonSnowden

May 14, 2014

This is my 2nd time to purchase a new car from Texas Nissan. As usual, the friendly staff greeted me and my daughter with genuine enthusiasm. They truly make the buying experience happy. From the Sales Team to Finance to the final New Car Details, Texas Nissan took great care of us. We will certainly be back a 3rd time.Alison C.

James3126

May 7, 2014

Awesome, awesome, awesome service, as always! "Posted as a service per authority of the business, review written by customer."

geasley

May 2, 2014

We visited the dealership to look at various cars and worked with a great salesman named Esat Dreshaj. Esat helped us review the cars we were interested in and worked with us for nearly four hours until we finalized a good price. It was almost 11:00PM and way past their closing time but Esat was very patient and helpful. The dealership finalized the sale the next morning and we were done with the buying process and drove off with a great Nissan Pathfinder.

arjunr1978

Apr 30, 2014

I came to the dealership to buy a new SUV (2014 rogue). Spoke to Tarrak and he arranged for the finance and was exceptional and very friendly. I would recommend the dealership and him to my friends.

Scott154

Apr 23, 2014

Exceptional Service by Mark Topham. "Posted as a service per authority of the business, review written by customer."

mnfarmgal

Apr 1, 2014

We were very pleased with their facility in every way. Everyone was very pleasant and they went above and beyond to make a great deal for us. They gave their word and stuck by it. Facility is nice and neat and clean. Not only did we buy the vehicle we went to look at but we also have a free oil change coming in 90 days. We would be very comfortable recommending them to anyone.

myangelrita7

Mar 27, 2014

Esat is my salesman. He worked very hard to get everything I needed and more. I was so happy that my brother in law bought another car within a few weeks. Go Esat. I will definitly come back.

Klm0326

Mar 17, 2014

Would drive a 1k miles to purchase a Car from J. CANTRELL AND HIS STAFF.WHAT A PROFESSIONAL TEAM. The attention to detail was excellent.

De't

Mar 10, 2014

I searched high and low for the perfect car, and the perfect dealership. Both were found at Texas Nissan of Grapevine. I couldn't ask for a more wonderful experience. Nathan was amazing and kind, Morgan was knowledgeable and helped me find the exact car I was looking for. Ben in finance treated me as if I were an old friend or family member. Each time I've had to go into the dealership, all three of these gentleman make certain to say hello, and give me a hug. I will be a customer for life now because of these incredible men, and amazing service. Thank you! Thank you! Thank you!!!

Victor188

Mar 6, 2014

Jessie Parker and the whole staff at this location has been so great. They went above and beyond any other dealer I have ever dealt with. Thank Nissan of Grapevine! "Posted as a service per authority of the business, review written by customer."

Mandy15486

Feb 18, 2014

I had the car towed to the dealership so that is why I was not greeted upon arrival. And as far as having the car fixed correctly, so far so good. Jesse Parker was the person I worked with at this dealership. I would recommend him to anyone of my friends or family when bringing their car to Texas Nissan. Thank you Jesse! "Posted as a service per authority of the business, review written by customer."

Jamal_ahmad

Feb 16, 2014

I directly worked with General Manager (Johnny Cantrell). I would say I had the best experience at Texas Nissan of Grapevine. All I have to say is that he made my beautiful wife's Dream come true on Valentines for year 2014. The thing that impressed me the most was that they went above and beyond with my needs, and took an extra step to personally deliver the new car to my wife's work on Valentines day. I personally want to thank Johnny Cantrell for making a miracle happen in two days by finding the right car for my wife from Houston. My wife stated that she is 'The happiest woman in the whole world". Also I want to thank the other two gentlemen delivered car to my wife's job.

jchinch

Feb 16, 2014

Outstanding Dealership from the moment you walk from your car. The staff greets you and directs you to the proper salesman. Your every need is addressed and everyone has a smile of being glad that your are at there dealership. Purchased a 2014 Altima SV and will be back to deal with them again. Highly recommended experience for any car buyer. I received the best deal possible on the car I purchased.

scbuie

Feb 3, 2014

I spent 5 hours in this dealership on 1/25/14. Left there with a new vehicle and paper I signed agreeing to a specific amount down and monthly payment. Was told to come back on Monday with my husband to sign papers. When I called on Monday, I was told to wait until Tuesday because they had a lot of deals being worked by finance. Called Tuesday and was told they were still working on my deal. At this point I was confused. I thought it was worked out before I left on Saturday but little did I know the bank/finance company was closed. So why wasnt I told this on Saturday when I was there?? I would have left in the vehicle I came in and when they had a final number I would have returned. Finally, went in on Friday, 1/31/14 only for them to tell me that my payments were going to be more than what I agreed to. This would have been ok for me if I had been told this before I drove this car for a week. Needless to say, I left the dealership after 2 hours with my old vehicle. They had taken my tags off and couldnt find them, pulled the dealer name off of my truck (you know the stick on letters of who you bought the car from), and had also discarded my garage remote and baby mirror remote. Yes, I told my salesman as well as his manager that I had left these items behind. I am just so disgusted with them!!! No, I still dont have any of my items back as they are still looking for them. I did go to Grubbs Nissan on 2/1/14 and got into the same vehicle for what I wanted. BEWARE OF TEXAS NISSAN OF GRAPEVINE!!

Roseanne

Jan 24, 2014

Jessie was very helpful in not only getting my vehicle serviced promptly but also in providing a loaner vehicle for me to use - I was heading to a business meeting when my vehicle started acting up. I made the appt... Jessie ROCKS! Thanks "Posted as a service per authority of the business, review written by customer."

Pmloga

Jan 20, 2014

My car went in with a flashing seatbelt light. They replaced the most expensive part first $800's later I drive off the lot and the same light starts flashing! The response is we will give you the next part at cost really?? What about adjusting the price to your cost on the new part in my car that wasn't needed and using that money to put the right part in my car. The response " trust in me" seriously you just scammed me out of $735!

kshankland

Jan 17, 2014

My salesman Brett Greig was wonderful. I will buy another Nissan because of him!He went above and beyond to meet my needs. Don't tell me how many words I have to write!!!

AggieFan

Jan 10, 2014

Will not ever go back Horrible service Treated myself and my son like we were idiots. Tried to massage the numbers, but unfortunately the prices went the wrong direction. Prices were significantly higher than advertised prices. Wouldn't disclose final price until you were ready to sign papers. Ended up leaving since we knew they were shady cars salesmen, especially the new car sales manager Gabriel. He was a slime ball and very unprofessional. Do not buy a car here. Owner was also not very friendly. Very rude.

manuelman1

Jan 9, 2014

had a good car buying expierince at texas nissan of grapevine. clinton callhoun my salesperson very knowledgeable explain step of the process and answer all my questions. although very busy dealership i was never ignored. thank you clinton and texas nissan of grapevine

Priusgirl02

Jan 8, 2014

Came in with my husband the other day and was not greeted for 20 minutes. Finally had to ask for assistance. Salesmen not very friendly. Apparently they do not care to sell any cars as their customer service is lacking. Began working with a manager Gabriel Falcons. He was the most incompetent person in the building. Test drove a Sentra and liked it. Did a little research prior on price and I mentioned that their online price was $xx,xxx. Gabriel said the actual price with all add-ons would the significantly higher. They will not honor their advertise price, as this is just a trick to get you at the dealership. Will never buy from this dealership. We ended up getting a Toyota Prius across the street.

dustinpoker

Dec 27, 2013

Tito made the new car buying process easy. We quicky negotiated a good deal online and once at the dealership he quickly located a car that met my needs and we closed the deal with financing. This was a very quick and painless process.

kimelewis

Dec 22, 2013

Everyone hates or dreads the stereotypical car buying process. Everyone wants those warm and fuzzies like when you bought your very first car. I can tell you after my experience at Texas Nissan working with AJ and Travis, all those good feelings resurfaced. Professional-check! Product Knowledge-check! Back and forth game-NOPE! Great pricing-check! Remember your name-check! Car sale earned-check!! These folks are a Van Tuyl Dealership, which I thought had heard less than positive things about, and I was completely wrong. (Just goes to show you how word of mouth travels) They are top notch and top class. As a matter of fact, I hope to buy my future cars from Texas Nissan, if not there it will be from another Van Tuyl dealership if they are all run this way. Not only do I love my new car, but I will definitely recommend them to anyone. Heck, I may even consider going to work for these guys. I was that impressed!! If you go to buy a new car, go to them, ask for AJ, truly blessed and amazing young man. He will treat you with the greatest of respect. Thank you ALL for the "Truly Exceptional" experience.Sincerely,Kim E. Lewis

Ida123

Dec 21, 2013

I was browsing through the internet and found the vehicle which I wanted. I then call Texas Nissan of Grapevine, Tx and they quickly set-up an appt. I then went in and a salesman by the name of Clinton Calhoun came out and help my husband and I. We then proceeded to the details of documentation and then proceeded with the finance. We were treated with A+ Service overall, and came out with Excellent Service provided the the Dealership. Yes, we will be keeping up with Nissan and have other family and friends joy the Nissan Family too. Thank You, for your excellent service.

Concerned Customer

Nov 17, 2013

I purchased my vehicle at this dealership less than 15 months ago and have already had to replace my transmission, tires and battery. The GM passed me off on to the inventory manager, Diego, who told me it was my fault for all of these repairs because I didn't "wash" my car enough. I wouldn't recommend this dealership to my worst enemy nor the protagonist, Billy Zane, from Titanic.

TThomason

Nov 6, 2013

My experience was so very relaxed but professional. Everything from my first impression walking into the dealership to driviing off in my new Murano was warm, friendly and helpful . I have driven Toyota since 1972 (many different cars) and although usually happy with the car the buying process was stressful. I love my new car and would refer anyone shopping for a new auto to this dealership.

renee0974

Oct 18, 2013

This was our first experience with Nissan, so we were somewhat guarded. When we pulled up to the dealership, our salesperson, Terian Washington greeted us at the front door and was extremely helpful and professional from the start. He made sure that we located the car that met our needs and was very patient during this process. Overall, our entire experience was outstanding, the customer service that we received was the far beyond my expectations. Terian was absolutely delightful and a pleasure to do business with, he is a real class act. I would recommend this dealership to anyone looking to receive exceptionally phenomenal customer service. I cannot say enough good things about this dealership and Terian.

EHarter

Sep 16, 2013

I went to Texas Nissan on May 27th to take a look at the 2013 Pathfinder just to get an idea. After spending some time looking at the new cars I noticed one in the Pre-Owned lot. The process started off with a Trainee who tried to help, then once my wife and I decided to get serious about the Pathfinder we were introduced to Nathan. We talked over numbers back and forth for a while. Once we agreed on purchase amount we discussed down payment. I had an insurance check from hail damage on my FX35 that had expired and asked if they would be able to take this check if I got it re-issued. My salesman told me they could take the check as it is and get the funds. At this point the sales manager came out and he verified that they could take the check. Then we go over to the Finance Department and while signing the paperwork my wife and I ask again if they can take the expired check. We were told for the 3rd time it is not a problem and they do this all the time. After we left I thought everything has been taken care of and wait for the payoff statement so I can get a refund on the extended warranty I purchased on the FX35. Around August 15th I receive a payment statement for Capital One showing that my next payment is due on September 19th. At this point I find out that they did not follow through with processing the check like they told me they would. On August 20th I get a call from Sean Hodges blaming me for giving them a bad check and not fulfilling my payment agreement. I then explained how 3 people told me that it would not be a problem for them to take the expired check. He then tried to say that he met with my wife and I, in the finance office and looked at the check and said that they could take it but he did not look at the date on the check. This is when I informed him that I had never met him and told him the only person in Finance we saw was Char. He then changed his story to well, I went into the office before youand your wife came over and looked at the check. After all this he sent me an email stating that as soon as I delivered the check to him it would be paid off the next day. I delivered the re-issued check on September 2nd and Sean told me the check would be overnighted the next day. I called Capital One to verify my account was paid off and they still have not received the funds. This is not their CREDIT REPORT that is being affected, its mine so they have been in no hurry to take care of this as of today. On top of all this they never called me to pick up my registration and temporary tags had expired. When I went to the dealership they said they had been calling me at my work number. I never received any message at work about missed calls from Texas Nissan. The whole experience was the worst car buying experience I have ever had in my life.

tmani704

Aug 26, 2013

After buying a used vehicle and realizing afterwards that the particular purchase we made was not a wise decision. Grapevine Nissan assisted our needs and strive to reach a goal which we all were please with. Grapevine Nissan provided us with thorough knowledge of their vehicles and also provided us with confidence of our purchase. Knowing now that an Altima will have a better and longer lasting value than our last purchase.

mfoster19

Aug 15, 2013

I bought a new car from Texas Nissan of Grapevine. I hate the whole car buying experience and I told Travis that over the phone. I was very direct and told him I didn't want any games and not to waste my time, I knew what the numbers should be and I wanted him to be straight with me. I told him I would be there at a certain time and he said he would have all the numbers pulled by the time I got there. Travis is one of the sales managers I believe. When I got there he also brought in Tito who is a car salesman with expertise on the 370Z. They answered all my questions, said they could find the car I wanted with everything I wanted on it and it would be a 2014. There was minimal back and forth with the numbers and the trade-in. I was happy with the deal and happy in dealing with Travis and Tito. I went to speak with Russell about financing and the manufacturer's protection plan (MPP). I told him I had already been to the credit union where they were showing Texas Nissan of Grapevine to be one of their feel dealers. I could get an interest rate of 2.3%. We spoke, discussed the MPP and got all the paperwork together. I spoke to them a few times during the week and I picked the car up on Saturday morning and it was everything I had asked for. During one of the conversations that week, Russell told me he got the interest rate down to 2.03%. He got most of the paperwork done so all I had to do was sign when I came to pick up the car.When I picked up the car Josh went over all the bells and whistles with me and provided a thorough explanation of what all my new car could do with regard to navigation, blue tooth and lots of different settings that can be tailored to your personal preference. He also set up te appt for my window tint and when I showed up on Tuesday morning for that the service dept. was very on the ball. They were expecting me and said I would be in and out within an hour and I was.Later that day Tito and Josh both called to find out how the tinting went and if I was still happy with the car and whatever I needed just to let them know.Charlie Swanson is the general manager at the dealership. I had some dealings with him when I had another vehicle and he was the GM over there. He is very competent and personable and seems to handle things in a way that is very unique and successful. I was really glad to see him at this dealership.I met the owner Jerry Cantrell briefly and he seemed very nice. I don't know what the man is doing with that dealership but it is running like a well oiled machine in every department. He would probably be a great mentor to someone who wants to run a successful, friendly, amd competent car dealership.One of the things I loved about this dealerhip from a female perspective, was that they never treated me like an idiot or that I was an easy mark and tried to take advantage. They never asked me if I was married, if I could afford the car or if I had to make the decision with someone else. It was really refreshing.So, I would recommend this dealerhip. My experience was all positive and I feel like they will try and continue to make it that way.Thank you.Michelle Foster

MT

Aug 14, 2013

I recently bought a used 2012 Altima from Texas Nissan of Grapevine. Everyone I've met there is a pro. They got me out of a lease a couple of months early and got me into a better car than I was expecting at a lower interest rate than my own bank. Everyone working there seems to genuinely enjoy being there and taking care of customers. No hard sell. My thanks to Johnny Cantrell and the entire staff. I love the car.

Natephil43

Aug 14, 2013

Mark is very professional and courteous. He takes car of all my needs and answers all my questions. He goes above and beyond offering exceptional service.

Nissan_Proud

Aug 10, 2013

I contacted Texas Nissan, requesting an "out the door" price on a Nissan Titan and the sales team was unbelievable. The salesman did the research with the options I needed and came out with an incredible price - no games, just a straightforward price.The finance team is great, explaining everything about the extended warranty I wanted working with me to accomplish the pricing I needed. I strongly recommend this dealership and am looking forward to working with their service department. This is the second vehicle we have purchased from them and are looking forward to continued dealings with them.

mloper

Jul 31, 2013

Mr. Terry McCain, a very postive, very nice, patient and kind person who goes out of his way to make sure everything is done right/correct for his customers, didn't take long to get the job done, found just the right vehicle we was looking for and It didn't take all day! :-) Our hat off to Mr. McCain a "job well done"excellant customer service! Texas Nissan of Grapevine is a great Team to work with, they will get the job done! Thanks again to everyone at Grapevine, Texas! The team that make you feel "Welcome"Be Bless!

JaySullivan

Jul 26, 2013

I have purchased many vehicles from many dealerships, and this one has been by far the best. Nathan Glass sold us an Altima last year and still calls to check on us without trying to push for a sale. We are very happy and everyone remained friendly and helpful after we bought the car (which normally isn't the case other places).

fancynancy915

Jul 25, 2013

This is the 3rd vehicle I buy here..Everybody is great. Santos Castro, and Joshua are great!! I recommend this dealer to my family and friends.

Daniellemyyers243

Jul 22, 2013

Nathan Glass was great and would recommend him to anyone who wants to buy a new vehicle.

jerrymckinney

Jul 18, 2013

Outstanding professionals, great experience one of my best ever. This dealership is top notch! I would not hesitate to recommend this dealership to friends and co-workers.

Lastisha_Jones33

Jul 9, 2013

I was pleasantly surprised at how well organized and professional this team is. The prices were very competitive too. I will continue to let them maintain my Nissan Xterra.

John/Dallas

Jul 5, 2013

I cannot say enough about the integrity and support I got from James Wiley and the finance team (led by Sean). We came to a deal that we all thought was fair and it still was not enough for them. Bradley was able to knock off even more while sitting in the finance office. They went further than I even asked to make sure I was happy enough to come back. I would recommend them to anyone and they will be my dealership of choice in the future.

Klk0180

Jun 26, 2013

This is the third vehicle I've bought from this dealership and I wouldn't go anywhere else. The customer service is more than exceptional!

CassidyLewis221

Jun 24, 2013

I loved working with Clinton and Bradley. They both were super helpful and patient with me!

r443554

Jun 18, 2013

Worst service ever! I bought 2 cars from them one for my girlfriend and one for myself so we can both upgrade. her car the first one went smooth. For the second car i purchased a Nissan Altima Coupe 2010(red). When I came onto the lot they asked if I were looking for a car i told them no, because the motor went out and I was still paying on it. I wanted to get the car fixed before i were to trade it in, I felt that would be the right way to handle my situation. Cyrus said no worries we'll take care of you here at nissan especially since your a previous customer (my mom, dad, and girlfriend all have new cars from here). He's tellin me yea for sure we can do this, the trade in won't be a factor, all 4 managers came to me and approved the deal. we filled out the paper work for the altima and my previous car so they can pay it off. I left that night in a beautiful car and i had even already got my insurance swithed over. Here's the bad, during the next 3 weeks with having the car i had to travel several times(5) to this dealership which is an hr away to bring them different types of paperwork to finalize everything each time i came back i would ask is there anything else yall need from me so i dont have to drive so much they say each time NO your taken care of. I tell the manager they sold me the car with less than a quarter of gas and now since i had been going back and fourth I wanted some gas for it. he said i cant do it right now i can only give you 3 gallons and you have to come by appointment. that BS. then on the 3rd week they call me again asking me to come out and put the finishing touches on everthing and wasnt this suppost to be done 2 1/2 weeks ago! When I get there they are telling me how the salesman was dumb and did not know what he was doing however all managers in sales and finance looked at the deal and approved it. My salesman was not even there to back me up on it because he got fired for slapping one of the managers for something etc. long story short, they told me i could not no longer drive the car i origionally purchased and would down grade me to a vehicle of they're choice. Smh they had already also told me my vehicle was paid off 3 weeks prior as well and now that this has happened i am 2 payments behind on the old cars car note and it is effecting my credit negatively right now.1.They are not straight foward with you2.Everything you tell them or say they just blow it off, looking to get big sale3.you ask em if anything else is needed they say 'no your good,' but really did not check4.why do you wait 3 weeks to finalize a deal that you told the customer everything was done the 1st day5.they dont care about my credit and what they have done.

Steve Johnson

Jun 16, 2013

Hello, This is my 6th vehicle purchase from Texas Nissan of Grapevine. I started my buying experience when this dealership was small and I was treated with respect and like family. Now that Texas Nissan of Grapevine is larger and high volume I and still treated with the highest level of respect and I still feel like family. I enjoy buying my cars at Texas Nissan and the sales staff know their vehicles technology and inventory. Esat Dreshaj in sales is professional, kind and a joy to know. Thank You Esat for always finding the vehicle i want, even if its not on your lot, you are a true friend. The finance manager and the finance director are incredible to say the least. They were able to bring my financing down not up! Service is outstanding and my service advisor and myself have been working together since 2007 and he has never tried to up charge me or sale me service that wasn't needed. Thank You Eli Garcia for always going above and beyond my service needs. My Nissan vehicles are very unique and I like to customize them in the parts dept. Parts have always come through for me and the techs that install my parts make it appear as if the vehicle came that way. I am a customer for life and will only buy my Nissan vehicles from Texas Nissan of Grapevine. If you are looking to have the same great experience as I do every time then come to Texas Nissan of Grapevine and you will find a second home.

cpajay1221

Jun 15, 2013

Complete crap. Advertise low prices on their site and phone only to show a price 20 percent higher at the dealership after we drove three hours quoting "dealer cost." High pressure sales. We also later found out they sold us a car with two different sets of tires with different speed ratings..huge safety hazard! You want them to respond to any questions or concerns after the sale? Good luck! They never returned any of our calls.

rachelle

Jun 12, 2013

Our sales rep, Jacob, was wonderful. He really went above and beyond for us. He took a lot of time and answered all of our questions. I would recommend anyone to Jacob.

DerekFlynn

Jun 6, 2013

Alexander Castro was exceptional. He showed professionalism and knowledge of his job. The vehicle that I have bought exceeded my expectations Thank you.

chinma

May 28, 2013

The environment, welcome, communication transaction was superb.the price of the car and negociation was good and the over all packaging .they have a very friendly workers who were all so helpful and made every moment easy and stress free and quick too ,no time wasted.

Pedro031

May 24, 2013

Timely processes, knowledge of staff, negotiation process, speed of financial process.

cdavila12

May 21, 2013

I absolutely love Texas Nissan of Grapevine. I have already recommended the dealership to several co-workers. My husband and I live closer to two other Nissan Dealerships, and we will continue to drive to Texas Nissan of Grapevine simply because of the staff and service.

Zack

May 13, 2013

I really liked the courtesy of employees and the food provided. Thank you.

madams45

May 8, 2013

This was the most pleasurable vehicle purchase I've ever had. Gabriel and Sam made this easy, low pressure, and very informative. I'll definitely refer Texas Nissan to friends/family and return for my next vehicle purchase.Thanks,Michael AdamsSan Angelo, TX

donjuanatron

May 6, 2013

The buying process was a great experience. We were able to get exactly what we needed and for the price we were wanting. However, as soon as we left the front door, the experience started to go south. During the sale we talked about the fact that the side view mirror was broken. While we were filling out the paperwork we were told that we did not need to put the mirror on the "We Owe" sheet because it was a "safety issue" that they will take care of. Here we are almost 2 months later and 10+ promises later, from more than three people at the dealership (managers included), and we still have no mirror. Nissan of America was contacted and a complaint was filed. When the manager called us back about the complaint, he called us back about the WRONG customer and vehicle! While we were still waiting on the mirror, I received a voicemail from the original salesman trying to sell me a vehicle!Not only is this the worst experience we've ever had at a dealership, but it's the worst customer service of any business I've ever seen.

BrentNau

May 4, 2013

We came into Texas Nissan to lease a 2013 Nissan Pathfinder. We told the sales guy that we were looking to lease the car and not purchase it. We sent 4 hours at the dealership the first day to negotiate the cap cost of the car. The sales associate and finance manager were trying to get me to buy a "lease payment". From reviewing the lease buying guide at Lease-Guide.com I fully understood the figures that went into the final lease payment.The sales associate went back to the finance manager and they brought out the paper which had three lease payments based on the amount I wanted to put down. They also had another column that had the break down on the "price" of the car. In the "price" of the car they included a $1000 rebate (which I learned at the very end could not be applied to the cap cost of the car for a lease, only a retail purchase). They kept harping on this final number as I was trying to figure out if there numbers they were providing matched the Lease-Guide.com leasing formula. I could never match up their monthly lease payment with the figures they provided me. We walked out that day.The sales and finance manager called me several times and we finally negotiated a deal over the phone. The original lease offer on a 2013 Nissan Pathfinder SV (with towing package) was $3000 down / $380 per month / 12K miles. We negotiated down to $2000 down / $370 per month. I still could not get the Lease-Guide.com formula to work out to the $370. Had they been upfront in the cap cost of the car this payment should of gone done by $15 per month. We went into sign the paperwork (mind you we had already spent 4 hours on another day) and to pick up the car. It took another 4 hours for the paperwork to get completed (we had scheduled an appointment to come in)! We were signing the paperwork and noticed that the cap cost of the car was $1000 higher than what the finance manager was telling me. So I finally figured out why I could not get the lease calculator to match up with the $370 per month payment. We now spent a total of 8 hours to finalize the deal. To top it off they dealership called me about 10 days later that they used the wrong VIN number in the paperwork. So we had to schedule a time for them to deliver the paperwork to the house for us to sign.

Eddie G. Aldaco Sr.

Apr 23, 2013

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treated us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone. I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back! Eddie G. Aldaco Sr.

egaldaco

Apr 23, 2013

Sopke to Dustin Wallace on the phone (April 22, 2013) explaining the problem with our Altima. Extremely polite young man and very well spoken. Asked us to bring the vehicle in for a diognostic for no charge that afternoon. Short of the long with this experience, Dustin Wallace is the epitome of customer service y'all. From the moment on the phone to the first face to face visit, he treat us with dignity and respect and as if we were the only customers for the day. Totally focused on our situation and was never distracted by anything or anyone.I know people have bad experiences with dealerships as I have had in the past BUT Texas Nissan and Dustin Wallace have restored my faith in the process. That young man dserves something special for his efforts and the way he represented his employer today. Thank you Dustin for making us feel welcomed and taking care of our problem. We will be back!Eddie G. Aldaco Sr.

Eloisa

Apr 21, 2013

Had the worst experience ever! My "sells man" and the "finance guy" lie lie lie to us the whole time and sold me a car that had not gone through the shop! I called countless times to tell them the problems with the car the next day and my sells person nor did anybody ever called back! When I got it I was only suppose bring it back to get a tail light fixed! But no my locking system didn't work! And my drive's side mirror was falling off! and It made a wired sound when it speed up to 70! And it was full of dog hair where they had not even cleaned it! I had to go two different times to get it fixed even through I told them I lived two hours away! The first time it was a fight with them to get the things fixed but they finally agreed to fix it however when I was about to leave I notice that only half of the things got done and I was NOT informed and to make things worst they were trying to blam me for the broken mirror! And said that in the pics it ws not broken but in a mirror u can not see if something is really lose! Well they said to bring it back and I called then to day after I took it to tell them that my locking system was not fixed! And of course they never answered or answer my messages! And the day I went I waited from 10am-6pm and didn't even a car offered to go get something to eat! Don't buy here! All they do it lie!!

StevenF645

Apr 19, 2013

The kindness of the personnel. The flexibility in negotiating, the treatment of us, and above all respect towards us. Thanks for your attentions.

Disatified

Mar 30, 2013

The service dept. tries to sell you stuff you don't need and the sales people lie about the cars and the price and the manangment won't even call to try to help. STAY AWAY FROM THIS DEALERSHIP.

FrankH1409

Mar 28, 2013

I felt that Nissan helped me to get the best deal that was going to work for me. I also appreciate the time you spent with me and the information you gave me on the options.

Dallas Setser

Mar 23, 2013

My wife and I purchased a pre-owned 2011 Nissan Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173,000 miles. I was amazed that I found pretty much exactly what I wanted at Texas Nissan of Grapevine which is only 15 minutes from where I live. I started emailing back and forth with a pre-owned salesperson Larry Brown to ask a few questions to make sure that the Pathfinder was in fact what I was looking for. I went to the dealership the same day with my wife because if I liked the Pathfinder, I was going to purchase. The vehicle was VERY clean and in great condition, so we were impressed. When looking at the Pathfinder, the ONLY thing that we hesitated on was that it did not have a cargo cover to conceal items behind the seats. This was very important to us as we do not want to expose items that we have in the back. This was so important to us that we told Larry and his boss that this would be a deal breaker if we could not get this item in the deal. Larry searched online and ran back to their parts department and found out that they could order a cargo cover and were nice enough to include it in the deal. The even gave us a "we owe you" document stating that this was part of the deal. So we negotiated and agreed to purchase. I must say that the negotiation process was pleasant and we believe that they listened to what we needed price wise and with our trade in. The problems did not start until we went to the finance department. I have bought many cars in my time and this was the WORST finance experience that I have ever had! We waited an hour in the lobby waiting for a finance manager. We started to leave and our sales rep assured us that it would only be a few minutes more. We even pointed out the dealership promise to Larry. The number ONE promise is that they wilI respect the customer's time. I was impressed with Larry Brown as he went to get us dinner because we had been at the dealership for nearly three hours at this point. (This was very much appreciated and not expected.) Almost thirty minutes later we were in the finance process. Chris Cole, our finance manager at first did not have our information correct. We started telling him about our wait and that we almost left. He was very apologetic and actually helped us save quite a bit of money, not only in financing but in extended warranty programs as well. We keep our cars for quite a while so I usually look at extended warranties. Even though we were upset with the dealership wasting our time, we felt that we got a good deal with the vehicle. This is only the begining. It has been a month now and we DO NOT have the cargo cover that we were promised in the deal and after the sale follow up and service has been horrible! We have called for Larry Brown numerous times to follow up on the cargo cover and he keeps telling us that it is coming. I finally called their parts dept and at first they knew nothing about Nissan cargo covers, but did finally see that Larry Brown had ordered one with us. I was told that they would hunt it down and call me back. No call as of yet. We just called the dealership asking for someone in management to call us back today or we will be calling the Better Business Bureau on Monday of next week to report this. I still like the vehicle that I bought, but I now realize that I should not have purchased it from Texas Nissan of Grapevine. And I do not recommend this dealership to anyone. They were sure in a hurry to sell us a vehicle, however they have not been in a hurry to help us after the sale.

dallasesetser

Mar 22, 2013

My wife and I purchased a pre-owned 2011 Nissan Pathfinder. I have been looking for mid-size SUVs for months, as I knew that it was getting time to replace my 2002 Infiniti Qx4 that had nearly 173,000 miiles. I was amazed that I found pretty much exactly what I wanted at Texas Nissan of Grapevine which is only 15 minutes from where I live. I started emailing back and forth with a pre-owned salesperson Larry Brown to ask a few questions to make sure that the Pathfinder was in fact what I was looking for. I went to the dealership the same day with my wife because if I liked the Pathfinder, I was going to purchase. The vehicle was VERY clean and in great condition, so we were impressed. When looking at the Pathfinder, the ONLY thing that we hesitated on was that it did not have a cargo cover to conceal items behind the seats. This was very important to us as we do not want to expose items that we have in the back. This was so important to us that we told Larry and his boss that this would be a deal breaker if we could not get this item in the deal. Larry searched online and ran back to their parts department and found out that they could order a cargo cover and were nice enough to include it in the deal. The even gave us a "we owe you" document stating that this was part of the deal. So we negotiated and agreed to purchase. I must say that the negotiation process was pleasant and we believe that they listened to what we needed price wise and with our trade in. The problems did not start until we went to the finance department. I have bought many cars in my time and this was the WORST finance experience that I have ever had! We waited an hour in the lobby waiting for a finance manager. We started to leave and our sales rep assured us that it would only be a few minutes more. We even pointed out the dealership promise to Larry. The number ONE promise is that they wilI respect the customer's time. I was impressed with Larry Brown as he went to get us dinner because we had been at the dealership for nearly three hours at this point. (This was very much appreciated and not expected.) Almost thirty minutes later we were in the finance process. Chris Cole, our finance manager at first did not have our information correct. We started telling him about our wait and that we almost left. He was very apologetic and actually helped us save quite a bit of money, not only in financing but in extended warranty programs as well. We keep our cars for quite a while so I usually look at extended warranties. Even though we were upset with the dealership wasting our time, we felt that we got a good deal with the vehicle. This is only the begining. It has been a month now and we DO NOT have the cargo cover that we were promised in the deal and after the sale follow up and service has been horrible! We have called for Larry Brown numerous times to follow up on the cargo cover and he keeps telling us that it is coming. I finally called their parts dept and at first they knew nothing about Nissan cargo covers, but did finally see that Larry Brown had ordered one with us. I was told that they would hunt it down and call me back. No call as of yet. We just called the dealership asking for someone in management to call us back today or we will be calling the Better Business Bureau on Monday of next week to report this. I still like the vehicle that I bought, but I now realize that I should not have purchased it from Texas Nissan of Grapevine. And I do not recommend this dealership to anyone. They were sure in a hurry to sell us a vehicle, however they have not been in a hurry to help us after the sale.

BobbyW6125

Mar 20, 2013

I have bought quite a few cars during my lifetime but with this dealership, I had no problems from the time I walked in until I left with the purchase of the Quest. Everything was great from the Owner all the way down the ladder.

RobertP

Mar 6, 2013

I was very comfortable and enjoyed the experience. Customer service was great!

JoseM

Feb 26, 2013

Very pleasant. The salesman was great! Got me a new Rogue!

BrandonSchifferdecker

Feb 20, 2013

Initial client service here is excellent. Of course, they will accommodate any need that you need met prior to the sale. Once the sale is made, they come across very shady, short, and uncaring. I bought my car at night and missed the dangling fog light and hidden broken bumper. After bringing the car back within the first couple of days for maintenance, Nissan refused to fix it. After speaking with a manager, they proved the car was in perfect condition the morning I bought it via photos but one of the maintenance people drove the car over a curb and broke the bumper and fog light. After bringing this to their attention and having it for word of mouth by a manager they STILL REFUSED to fixed it. Even knowing this car was busted, they still sold it. Rather unethical.The employees called us liars and were extremely rude even after their own manager said it was their fault. They provide the worst customer service experience period AFTER you have bought the car. DO NOT go there if you plan on having future maintenance. They just seem to be all about getting the money and forgetting the customer.

lizagarsal

Feb 11, 2013

My experience was fantastic from the moment we met our sales guy, Esat to the moment my keys were turned over by Josh. Esat was willing to search and find the exact vehicle I wanted, if they didn't have exeactly what I was looking for. I came in from Houston on business but I had looked a week before in Houston and couldn't find the White Platinum Premium package with all the bells and whistles that I wanted so I decided to look in Dallas. Luckily my brother who lives in Southlake drove me to Texas Nissan of Grapevine and my Pathfinder was waiting for me! The new car sales manager Gabriel Falcon was also great to work with and he was able to give me a great deal. Financing was quick with Chris. Lastly working with Josh the new car coordinator was fantastic. He explained everything I needed to know about all the technolgy on the Pathfinder, and he setup some settings that fit my needs. Josh has also followed up to ensure my Nissan experience was still going strong; which it is. I'm super excited with my purchase and my experience with everyone that I met at the dealership. Even the owner was around to ensure everyone was giving their best to all the customers, which was nice to see. I highly recommend this dealership for its professionalism, attitude and great smiles.Best Regards from a very satisfied customer,Elizabeth Salinas-Garza

Kirk65

Jan 18, 2013

Clinton made the car buying experience very memorable!!

farriste

Jan 17, 2013

I've bought many cars over time and our purchase of a 2013 Pathfinder from Texas Nissan was the best, most pleasant transaction ever. It started with Johnny Cantrell, an owner of the dealership, who was very responsive to my requests for quotes even via email. He even used his cell phone to reply to some of my questions with very rapid response. He listened to me explain my needs and was efficient in his responses. He quickly found and obtained the Pathfinder with the specific options we wanted - didn't just try to push one of his current inventory on us. When I told him I was going to compete his offer, he gave me some excellent advice as how to compare the offers. I didn't tell him, but I planned to give him last bid - didn't need to go there. When we had a small hiccup in Financing he jumped right on it and offerred a compromise that fit of our needs and turned around a possible customer sat hit on Finance.Terry McCain was the salesman and he treated my wife and I with utmost courtesy and attention. My wife was thinking about a Chevy Traverse (I wanted the Pathfinder!) and Terry was instrumental in helping me sell the Pathfinder. He knew all the features of the car and demonstrated them in a competent and efficient manner. When I called him the day after the sale and mentioned we had a very small hiccup in Finance, he jumped right on it and the Finance director called me right back. We dicussed the minor hiccup and got with Johnny Cantrell and came up with something that smoothed out the issue.Brad Gibson was the Finance person we dealt with and although new to Texas Nissan, he demonstrated great courtesy too and was efficient in preparing the paperwork, He handled our questions with straightforward answers. The 2 MINOR hiccups - the mileage readings from the new car and our trade in were off - Brad called Terry to verify the mileage on both vehicles and the matter was disposed of quickly. The other hiccup was the issue of what additional mileage charges would be for the lease. This issue was clarified the next day with apologies from the Finance Director, Shawn Hodges. Josh delivered the vehicle to us almost at dealership closing time in the cold weather. Even at the late hour he took the requisite time to explain all the features in the car. He also gave us his direct number to call if we had any further questions. Again, very courteous.So, the people I dealt with at Texas Nissan were top quality, customer service oriented folks. I did not at any time feel the pressure that normally comes with buying a new car. No salesman running back and forth to some sales manager and playing with buyers' sentiments. Just efficient, factual discussions.Texas Nissan will be the first stop for my next new car purchase.

Jay

Jan 7, 2013

Nebraska Dover was my salesman-he did a great job. Very thorough, honest negotiation, successfully closed the deal with my full satisfaction.

love5k

Jan 7, 2013

Poor service department. I've been three times and each time has been worse than before. Do not trust them with your car. Very disappointing.

Luke

Dec 20, 2012

Malcolm and his service manager did a great job taking care of my repair issue. They were courteous and professional. They were able to offer me a great deal for the service performed. I will always come back for any work needed.

Shawn641

Dec 5, 2012

Eli Garcia is outstanding with everything he does. Eli Garcia makes my service needs perfect.

Logan4545

Nov 30, 2012

Eli Garcia is an amazing service associate. This was my first purchase with Nissan and I've hit a few bumps in the road. Ely made my experience great. Explained everything I didn't understand and got the answers I needed to feel safe and secure in the vehicle. My situation was different than any other customer I've been told. So his patience was truly note worthy!!!

Keisha6541

Nov 14, 2012

I love coming in to your dealership. Everyone is attentive, alert & love what they do. It gives me great pride when I see the dealership commercials because I know they are not staged its real life atmosphere. I will as long as they are there do business with them & refer anyone I hear discussing new or used car issue.

elmoreno19

Nov 8, 2012

They will only be friendly until you buy the car. It was gonna be my 4th car i was going to buy there but after the way that the finance manager treat me im not planing to go there again.

Reily

Nov 5, 2012

This was remarkable experience. I have been back since the service in August and both were equally wonderful experiences.

5-0Jay

Oct 27, 2012

I went to look at a certified Altima for my wife, but didn't like the color. Nathan Glass worked with me for a week and found me an Altima that was beyond what I thought I could afford. I have purchased many vehicles all over DFW, and this was one of the best experiences I've had. I got more than I expected at the price I set before going in. Negative people will have a negative experience. Be straight forward with them and your price you wont go over and they will make it work. Thanks guys!

Alfie12

Oct 24, 2012

Let me just begin with saying that Garret Harless was phenomenal!! The entire experience was smooth and enjoyable. Thank you Texas Nissan for your great customer service.

FrankR

Oct 17, 2012

Johnny Cantrell and all of his associates were great! Il be back!

WinonaGrant21

Oct 16, 2012

Staff were all amazing! They made purchasing a vehicle easy and enjoyable. Thanks to everyone at a great dealership!

Try1982

Sep 25, 2012

I traded in 2 vehicles within a day for another pre-owned and a new vehicle. Garrett was awesome because if he wouldn't have gone above and beyond, I would not be driving my new maxima and loving it! Jesse was also very helpful in getting my daughter into a new pre-owned vehicle that she is extremely happy with! This is the 6 car I've purchased from Texas Nissan of Grapevine in less than 2 years!

phoebster

Aug 9, 2012

They tell you what you want to hear, Broken promises , Will fill your gas tank when you come back for your tags, We ordered you an up grade for your new car, took all my paper work that came with my tags and through it away, even my one cards..... everything is rushed.. I will be going to Bankston Nissan from now on they are not pushy take the time and I feel more comfortable plus easy to get to not as much traffic

taylore1

Jul 26, 2012

It was a great buying experience and the staff was very friendly and helpful. They did not waste any time. They were Great and I loved the experience.

drchef

Jul 22, 2012

This one takes the tops in terms of rude and pushy behavior from a car dealership. Avoid at all costs! They will just lie and waste your time!

CarolDec

Jul 19, 2012

This was the very best car buying experience we have ever had! The salesperson and entire staff were friendly and took care of all our needs. We loved the o pressuremanner of selling us a car. We visited two other Nissan dealerships and so glad that we went to Texas Nissan in Grapevine!!! Third dealership was a charm! :) A fabulous group of people working together to make the customer happy!

johnteubanks

Jun 29, 2012

My wife and I visited the dealership to view a 2012 Nissan Maxima a couple of weeks ago. We explained to Lance Fleming and Clinton Calhoun III that we were trying to decide what car to purchase (Nissan or another make). They were both very courteous and polite and understood our purpose and did not high pressure us.After we decided that the Maxima was the car for us, we told them that our nefhew was going to do the pricing and dealing with Johnny Cantrell, the General Manager. My wife drove the car and was pleased with it so we worked with them on the specifications. Again, no high pressure.End of story, we purchases the car on June 25, 2012 in the late afternoon. The car was made ready and the paperwork was completed. After a review of the operating instructions for the car, we were on our way.A very good experience. In fact, it was the smoothest car purchase that I have ever made. My initial reason on going to the dealership was that I already own a Nissan Rogue (from Texas Nissan) and have received outstanding service on that vehicle. I live about four miles from the dealership in Colleyville. A good deal is one that works for everyone involved and this one fits that.

EarleneLain

Jun 27, 2012

Although there was a delay in getting referral compensation for my in-laws, the loyalty manager more than made up for the delay! Very friendly.

NoemiKlug

Jun 27, 2012

Nathan was exceptional! This is my second vehicle from your dealership and I will definitely be back for the next! The sales process was by far the best I've experienced. The financing was a breeze. You guys have definitely figured out how to treat your customers!

arontyler

Jun 13, 2012

Certified Pre-owned to Texas Nissan of Grapevine means dents hidden behind the rear bumper which was bent bad weather seals on drivers door ,window motor skipping . When they did try and repair the rear lower quarter panel of the driver side behind the rear bumper. The new paint was very poor and had not been rubbed out with compound and sealed. All the hand work to restore the shine was done by me. The old bumper was still on , the weather seal was still ripped. They had the truck for over 7 working days. We have not even made our first payment to the bank yet and told them about the problems the very next day after purchasing the truck with in 10 hours we reported it to TNG. You see we purchased the truck at night and could not see the damage hidden behind the bumper corner . I did not have a flash light in my pocket and when I ask they said the shop is closed, we can't find one all the excesses. The three sales people shoving this truck down my throat Sarah, Nathan and Jason all at 11pm said we don't sell junk it is a CPO car even the brochure says like new read it. Well with in 10 hours I was sad to find out the truth so we called TNG . They said bring it to us we will see. We took about 10 days to get back up there as it is an hour drive. After they tried to give us the truck back over 7 days later still with problems . We tried to talk to the service manager he said he could not help us and said you need to see Utah used car manager . Then for lack of a better term a human came out named Johnny who said lets see the problem and talk. So we go to the truck and from that point on that was the most condescending, twisting words, lying piece of flesh that has walk the earth in years. I tried to tell this person what had happen and he said stuff like you can't look at the car, cpo is not like new, You did it , He then offers a two hundred dollar check , a new plastic cover for the hitch area on the bumper and the weather seal for the door all of which they don't have now but will send to me in the mail . Which i have to install the two parts and i still have to get a bumper. The Two hundred won't cover that bumper . I just would not trust them to touch a child's bike at this point and if a check does show up. I'm not sure we will cash the check. I think i will talk to a Lawyer buddy and the columnist the watch dog form the star telegram he loves stuff like this first. Hay Texas Nissan grapevine it is my mission to spread the word about your 3rd world treatment of women and the type of poor sales tactics used by your employees and the poor attitude of management i want to cost you car sales by spreading the truth and i see a lot of people in that area every day . Have fun.

upset in Arlington

Jun 11, 2012

I went in to this dealership to purchase a used car they had listed online, price in my range at 9,000. I worked with Misty one pricing and a test drive, then she later came back with her manager Sarah and told me that because the miles were too high (62,000) they would not be able to finance me, but that I had been approved for a 22,000 dollar car that I could in no uncertain terms afford. They failed to quote me the price until AFTER I had taken the test drive, worked a finance program, been "approved" offered trade-ins etc etc.The 'Ol Bait-n-SwitchAfter I said "I can't afford this thank you for your time have a nice day". I began walking out at which point THREE PEOPLE followed me to my car harassing me the entire time. I had no idea THREE PEOPLE were even watching Misty try to sell me a car. One of the people following me even walked in front of me blocking my access to my car. Never buy used here.

Joyce

Jun 10, 2012

Through internet searches I came across this dealership,found a used vehicle that I was interested in. Talked to a salesman at least on 5 times by phone & twice by email to confirm availability,price & having vehicle detailed. Advised salesman Miguel that I will be coming from a great distance (OUT OF TOWN!)to purchase this vehicle. Imagine my shock & surprise when I arrived that they had no idea where this car was,later "SOLD" the car,wasn't sure when,the salesmen couldn't even look us in the face nor did he apolgize. We walked away feeling hustled.

cbryant5150

May 25, 2012

I have never wanted to RUN out of a dealership so fast. First of all, I was looking for a used Murano in the $25k range. This was within my budget. They knew I was coming, so they had a Pathfinder ready and waiting for me to drive (go figure). They wouldn't discuss the price, they wanted to back into the payment versus just tell me how much the car was and let me make a decision on what I could afford. The car was over $35k and they tried VERY HARD to make me settle on a payment that was $150 more per month than I could afford and a 72 month term. When I said NO, they literally followed me out to my car... two sales guys and a finance person. I turned around and said, "even if I liked the car and could afford it, I would not buy it from you because I feel so pressured". The finance guy said we are not trying to pressure you.... could have fooled me! Two days later, my sales guy, Ken, calls to say "we have a 2011 Murano that you can afford. Want to come see it?". I asked how much it was and he had the audacity to say, "Well I don't know yet, we just got it in". Are you kidding me? Needless to say, I will NEVER step foot in that dealership again. Their tactics are LAME and it's sad that Grapevine has a dealership like this within its City limits.

What a waste of time!

May 22, 2012

Nathan Glass made it seem like it was so impossible for an average person to buy a used car. After filling out paperwork and building your hopes he insisted on putting a cosigner on my account. Meanwhile my last car was closed to paid for, my credit ok and back then I made way less than I did now. So how come another dealership, thank goodness accepted my sale and saw that I could pay my bill now that I make more. Would never recommend this place to anyone go somewhere else even if it is 1000for miles away.

Versa Driver Now

May 5, 2012

I wanted to buy a new Nissan Versa for the fuel economy and the versatility of the hatchback. They added leather seats and a rear view mirror with temperature display and compass. I was very happy. I also got the extended warranty and the service plan, all for a reasonable price. They provided quick service. Thanks.

Nannette

Apr 23, 2012

Just moved to Texas from Canada. You guys made my purchasing the car pain free. Something that no one else could do. It was a pretty fast deal and I liked that.

RodVia

Apr 10, 2012

Excellent! Gabe and TJ were extremely friendly and provided great customer care. The week after I bought my vehicle, it got broken into and I needed repairs. Gabe was very quick to help me get it repaired at their service department.

Fgrehl

Mar 26, 2012

The sales team was honest, up front and listened to what I had to say. They made the process enjoyable and made me feel like they valued my business. They were also able to customize a deal to fit exactly what I was looking for.

txblondi64

Mar 19, 2012

I had the worst experience dealing with this dealership. I had been there several times and on the final visit I had enough. I found the vehicle I wanted, called to make sure it was still available. The salesman sent me a pic of the vehicle along with the stock number and vin I gave him. Told him the price it was listed at and he said yes, come on out. I get there and the vehicle is showing $3000 more than what we had discussed. He said the ad was put on website by 3rd party. I went back to look and nowhere did it say 3rd party. What I did find out is that the car they were saying was $3000 more had a different stock number and vin number. The salesman should be fired over this. I feel they are a bunch of crooks. Leading you out to only have you spend much more than anticipated. I also talked to the owner and told all of them that I would never recommend anyone there. I also had just spent over a $1000 on service and the same thing happened. I was told one thing on the phone and another when I was paying for the service there. Stay clear of this dealership if all possible.

Steve

Feb 25, 2012

I have never been disrespected like the time I was in with this dealer. Sales and management are very disrespectful and dont listen to what your needs are. They just wanted to make money off me. The dont respect boundaries, arrogant ,dont have manner in how they act what they say. I dont recommend no one to go there and do business with them. Take your money and spend it somewhere else. I dont write reviews at all but this have forced me to say something.

HeeezzzNAMEeeezzzzMIGUEL

Feb 20, 2012

I bought a brand new 2012 Nissan Altima at Texas Nissan of Grapevine and it was the best experience I ever had buying a vehicle. Esat Dreshaj was my Salesman and he was very knowledgeable, I was going to get a base 2.5S and he convinced me to get a Special Edition, I'm very happy he brought that to my attention. Santos Castro the new car manager did a wonderful job getting me a great deal and Garret Harless the finance manager got me a great rate. From the time I walked in to the time I drove out in my brand New Altima (SPECIAL EDITION! lol) I had a great time!!! :)

Ira83

Feb 16, 2012

The sales representative was fully aware of my needs and offered me the best options both in terms of the vehicle and in terms of financial conditions.

mllsal

Feb 12, 2012

Dealer was friendly and inviting. When difficulties arose trying to find the right loan - they quickly found a loan and were even able to offer a better price on interest and a shorter loan term than was originally offered. I left very happy with a smaller car payment and shorter time to pay off the car!

Karen Asante

Jan 6, 2012

Went in after seeing a car online. Was advised about that particular car and was offered a similar vehicle around the same price. Loved the car, it looked good. However,the experience and process was long and tiring. Overall an 'ok' dealership. I would still recommend it.

tcompitello

Dec 31, 2011

I've never seen a dealership so busy! You guys Rock! SARA and everybody were so friendly and helpfull and knowledgeable... I didn't expect you would buy my old truck but you did, and the whole deal went down smoothly and swiftly... no messin' around. Everything I was told would happen, happened just as you said. THANK YOU ALL VERY MUCH.

cableguy

Dec 25, 2011

The purchase of my new 2012 370Z was fast and easy with Nathan. He was pleasant, respectful, and did a great job in working with his team members to make the process of buying the car seamless. I was completely satisfied with my purchase experience with Nathan.

Ashley817

Dec 21, 2011

I found a 2008 Nissan Altima online for $13992.00 so I was very interested. A lady on the phone told me to ask for Travis when I got there. I asked for Travis when I drove over there and he had Josh help us. Josh sat down and asked a lot of questions about my income and trade in etc. Then he went to go pull some keys for some vehicles that would fit in my price range of $200-250 a month. I asked him about the 2008 Nissan I had originally seen online. He told me it was no longer at the dealership. I finally saw a 2010 black Nissan Altima and it was beautiful! We took a test drive and I loved it so then the negotiating had to start. I told Josh that my trade in was broken and I was tired of fixing it, I did not have money to put down towards a new one and I needed my payments to be fair so I could actually afford it. Travis made a deal where I could get the vehicle for $349.00 a month but it would be a 72 month loan. I was okay with that even though it is still steep but I needed a vehicle. Even though I am paying more than I wanted to for my car and I had to sit at the dealership for over 4 hours Josh and Travis and Garrett (the finance guy) were very helpful. Josh made sure I got a new windshield for free because it had a crack in it and Josh is working on getting my keys programmed which I really appreciate.

jonley17

Dec 21, 2011

I came in looking for a used vehicle at a dealership that would take my old car as a trade in. I found Nissa of Teas online while looking through some of their inventory so I decided to come in to check it out. I worked with Travis Evans in sales right from the start. Working with Travis Evans was the best experience I have ever had at a car dealership. He was courteous, well spoken, knowledgable, not pushy, on time, and followed through on all my requests. We found the car that I was looking for and got it at a fair price for both sides. They also paid off the rest of my loan on my old car which needed some things fixed on the car. I got more out of the trade than I would have selling myself. I would reccommend working with Travis and all of the associates of Nissan of Texas as they truly understand what it means and takes to sell a quality vehicle.

CraignLinda Turner

Dec 14, 2011

We were so very pleased with the process from beginning to end. We traded our cute little Juke for a more practical Rogue and the sales team was VERY accommodating and patient as we narrowed down our final exterior/interior color choice. Would definitely recommend this dealership to friends and will give them our business in the future!

ajjacob

Dec 13, 2011

I was not in a great hurry to purchase a vehicle, yet really needed one soon. The great customer service at Texas Nissan of Grapevine encouraged me to move more quickly than I thought I would. James was certainly a class act, and was very mild mannered. Still he was persistant and successful in helping to persuade me to purchase a vehicle. Mr. Cantrel, the owner, also came and introduced himself to me, which I thought added an extra special touch to closing the deal. I already plan to do business with Texas Nissan of Grapevine again and again.Of course, there were a few others that phoned from time to time and because they are saavy enough to not be too pushy, I am the proud owner of a 2011 vehicle. The team that works there is aware of the necessity of 'treating customers the way we should be treated' and that says a lot for the leadership there. Thank you Texas Nissan of Grapevine...

tjokiedokie

Dec 11, 2011

Great place to buy your midlife crisis car.... I did... Friendly and helpful. Overall good experience. Nathan did a good job of being attentive and taking care of our requests.

raerod73

Dec 7, 2011

when i arrived at the dealership, i was greeted by not one but 3 different people. i had made an appointment with my salesman so immediately i was taken to him. upon meeting my salesman face to face, i was impressed with his demeanor. he was extremely professional and courteous. he offered my husband and i refershments and then got to work on finding out what i was looking for. he did not try to stear me to the most expensive cars on the lot, instead he allowed me to look around at leisure. unfortunately i was not able to get the car i wanted originally, but he did not give up on me. i was lead to the used car lot and found the absolute perfect car for me. when i was taken to the finance department, i was again impressed with the finance manager who took the time to find out what my needs were and was able to make recommendations that were well suited. i spent a total of 4 hours at the dealership that day, but i met so many smiling faces. no one walked by us without saying hello. i will highly recommend this dealership to all my friends and family. keep up the great work!! =)

sdtaylor

Dec 7, 2011

When I arrived at this dealership, I greated with a smile. I didnt have to wait for a salemans. My salesmand was very friendly and made sure I got the car I wanted for the price and got me the payments I was wanting. I have been to many nissan dealerships and this one is the best by far.

jeromelewis2345

Dec 5, 2011

This is an amazing dealership all the people there are really nice and they have like the best cars ever i would definitely reccommend this dealership to like everyone in the world and my new nissan is great!

sonlarson

Dec 3, 2011

From beginning to end we were treated with respect. We got the deal we wanted on a nicer car than we were looking for. This is the friendliest dealership I have ever encountered. We were greeted by everyone. Even the owner stopped by and chatted for a while.

stovall172000

Dec 1, 2011

James did an awesome job! I would buy and refer friend to buy a car from the dealship b/c of the experience i had with James! Thank you!

Wiitac

Nov 30, 2011

Ashley truly went above and beyond to fix or answer any problems we had. She did a fantastic job!

cooks2k

Nov 28, 2011

We were ready to purchase a pre-owned vehicle and had researched availability of the models in which we were interested. After visiting, we decided we had found what we wanted and negotiated our deal.Josh and Garret were very helpful and made the process smooth and pain-free!

misjes214

Nov 28, 2011

James was very patient with us, and he worked to get us in the car we really LOVED! We have actually been to this dealership twice and worked with him both times. Great place, and would for sure recommend it.

Celina

Nov 22, 2011

It was a very personal sales experience. Thank you for all your help.

nikkid70

Nov 22, 2011

From the very moment I pulled onto the lot Luis greeted me and made me feel comfortable right away. I knew exactly what I was looking for and along with help from his Finance department I was able to get into the car I wanted with a payment I could afford.I would highly recommend working with Luis Rico and Texas Nissan of Grapevine.

lghtnin33

Nov 21, 2011

I would recommend this dealer because we got a great car at a great price. All the staff members we interacted with were very friendly and helpful. They expedited the process as much as possible and had things ready for us as we had to drive over 4 hours to get to the dealership. We love our car and it was totally worth the drive! :)

kaplan200

Nov 19, 2011

Texas Nissan of Grapevine provided my husband and I with better customer service than I have ever experienced before. From the moment we walked through the door, we were treated fabulously. I originally went in to price, not buy, a base model new Nissan Versa sedan. I walked out of the dealership with the keys to a 2011 Nissan Versa hatchback with just under 16,000 miles. My husband and I had been sharing a 2 door car, but with a baby on the way, a 4 door car was a necessity. Being a homemaker and stay at home mother when the baby is born, it was imperative that we have 2 vehicles. I expressed my concerns with James and he did everything within his power and more to make it possible for me to have that 2nd car. I went in for a base model car, because they are cheap. I left with a certified pre-owned wonder with an automatic transmission, power locks, power windows, power mirrors, cruise control, and so much more for a price we could afford. James and the rest of the team stayed and worked with us until we left with our new car at 11:15 pm. Keep in mind, I was only going to browse. I set up a 7:30 pm appointment with no intention of purchasing a vehicle. I test drove 2 different used cars and went with the one that was better suited for my needs. Everyone at Nissan of Grapevine was wonderful, from the lady at the front desk, to Natalie in finance. I would recommend this dealership to anyone and everyone. I have been through several vehicles and I can honestly say, I have never been treated so kindly and considerately.

lmayhue

Nov 19, 2011

I would like to thank Nate Glass and Natalie Saurez for the help with my new car purchase. They are true examples of great customer service,not rushing and explaining thinging where I could understand them. They made buying my new car a great experience. I will be back there to purchase my next new car and well as telling others that Texas Nissan of Grapevine is where they need to go for a great buying experience.Thanks again the car is wonderful.Linda MayhueBoyd Texas

Manual

Nov 18, 2011

I was in the market to trade my car for a new one. It's general knowledge, I believe, that this can put a person on thin ice. After doing some homework and visiting several dealerships my belief was confirmed. Every dealer wanted top dollar for their new car and suggested that my trade-in had the plague.When Dwight Walker of Texas Nissan of Grapevine called, I told him what kind of car I was looking for, what price I was willing to pay, and what I wanted for my trade-in. He said his dealership could do that. All I needed to do was bring in my trade-in and give him a chance.Could anyone possibly know how many times I had heard that? It's just a ploy to get an unsuspecting victim into enemy territory. I told him that I was tired of the game and was resigned to driving my car until it died a natural death.Unlike others I had spoken with, his pleasant matter-of-fact attitude convinced me that if my trade-in was as I had told him, it was a done deal.I went, but didn't expect things to work out any differently. Well......I was wrong!He did everything he said he would do. In less than 2 hours, I drove away in my new Nissan.If you're in the market for a new car and don't want to play "the trade game", visit Texas Nissan of Grapevine.

NevaR

Nov 17, 2011

Best buying experience Ie ever had. Thank you for the excellent experience.

sreenathjram

Nov 16, 2011

Had trouble after I drooped the vehicle back for detailing and certification work. The sales manager was on vacation for the day and there was nobody authoritative or responsible who could confirm if work was completed on the car. Had the delivery delayed because of this!

Fawnia22

Nov 14, 2011

Had a really awesome experience! Great friendly service, no waiting for hours at the dealership. I would recommend this dealership to my friends and family!

tiff7786

Nov 13, 2011

Josh and Garret were very helpful, honest, and friendly during our visit at Texas Nissan of Grapevine. They made our car buying experience easy and pleasurable. Thank you for all of your help!

shauna

Nov 2, 2011

I worked with John Nguyen and he was fantastic. He did not pressure me and really cared about me, not just making a sale. I would recommend him to anyone.

LONA KATIYO

Oct 31, 2011

THE SERVICE WAS GOOD AND I GOT A PERFECT CAR FOR MY SON WHO HAS JUST STARTED COLLEGE. JAMES DID A EXCELLENT JOB. WE HAD A BIT OF TROUBLE WITH THE CAR BUT EVERYTHING WAS TAKEN CARE OF BY NISSAN. I LOVE NISSAN, THE SERVICE IS GREAT!

szubek

Oct 31, 2011

I worked with James and Luis. They were informative and very patient with me, as a first time car buyer. They did their best to make me feel at ease during the entire process. They both had great attitudes and great senses of humor (which was needed as they stayed well after the dealership closed to help me). Additionally, the dealership CPM (Certified Popcorn Maker) was fantastic and provided all the free popcorn we could eat!

Christine

Oct 27, 2011

I had found the car I want, I went to the dealer and purchased it. They explained everything and got me financed quickly. I also had a trade-in that was taken care of too. Great Experience...

Isaac333

Oct 27, 2011

After visiting several dealers my wife and I were very pleased with the friendliness of Nathan and Natalie. It felt more like we were dealing with family and not salesmen.

DMC89

Oct 26, 2011

I am extremely impressed with the service I received at the Nissan dealership. I have been to other dealerships over the past couple months and I was either ignored because I am young, or the salesperson talked to me like I was an idiot. I waited no more than 30 seconds when I first walked in and talked to Garrett. We got the keys, took the car out and when we got back I took time to look around, check out the supercharger, look at this and that. The dealership did everything they could to get me in the Cobra, and I didn't feel pressured. Finally got a number worked out and to my surprise they gave me MORE for my trade and came DOWN off the price and a couple days later picked up the car. Hopefully I dont need a new car soon, but I'll remember where to go for sure.

Lauro0612

Oct 26, 2011

Josh Nambo was the best car salesman I have encountered in my search for a new vehicle he was very helpful and understanding with what I wanted and was willing to work with my price range.Thank you very much Josh Nambo

Rbybee

Oct 24, 2011

Overall experience was good. Slowest part of the process was the approval before final financing. Need more approvers on hand. Working with Josh and Natalie were both very good.

kiwibsr

Oct 23, 2011

Sam Pena did a wonderful job. He was very helpful, not pushy! If we had a question that he didn't know the answer to, he went and asked until he got our question answered. Natalie in Finance was wonderful, and Jacob (I think he was the Sales Manager) was fantastic, very efficient.

prestonmays

Oct 20, 2011

I had a truly exceptional experience with Texas Nissan. After visiting 3 different dealerships, I found that the people in both sales and finance genuinely respected my vehicle preference and budget. At texas Nissan, your time is respected, and instead of jerking the price around for hours, they gave me a very competitive deal. Nathan Glass, the salesman, was neither pushy nor disconcerting; instead, he treated me with the utmost dignity and respect. Despite my hatred for the car buying process, this facility and its staff made the overall experience the best that a car buying experience could be - quick and painless. I give the overall experience a full 5 stars.

Estefania De Leon

Oct 19, 2011

The employees are really friendly. I had an opportunity to have Josh Scalf and he was very respectful. He was a great dealer. Kept us entertained and respected our decisions. Great communication skills. He is very proper and polite. I recommend him for anybody who is looking for a car

kanda

Oct 19, 2011

The dealership was very welcoming to my 5 year old daughter. Julie the receptionist even watched her while I was dealing with the salesman. Then while I was waiting, I got to watch the ranger game. Everyone was very professional and nice. I was there for over 8 hours buying two cars and I never felt more comfortable in that situation.

spannell

Oct 19, 2011

Had very good service at the time of the sale. We actually drove almost 4 hours to look a two similar specific cars that we saw on the internet. I even called and made an appointment. We were very upset when we found out about the certification cost of $2799 was on top of the internet price that was advertised. I thought I was looking at vehicle that was priced at $18,900 but when we got into negotiations I was informed that the vehicle price was $18,900 plus the certification fee of $2799 which was very disappointing. I really wanted to walk out and come home. However, I needed a vehicle and this certain vehicle was difficult to find in Oklahoma so I decided to negotiate the price.At the time of the sale, I asked about two remotes but only received one remote and was told they only had one remote for the car. I should have received two at the time of the sale regardless of what was brought in when the vehicle came in. Nissan should have purchased the second one for me. There was no navigation disc in the navigation and I was very adament about having a disc before I left the dealership and still didn't get one by the time I left the dealership. There was no manual. I was assured I would get a manual and a navigation disc. It took about a month before receiving the disc. I received a manual from the service manager at Jackie Cooper Nissan in Tulsa when I took my vehicle in for service. I called several times and no one would return my calls. The service manager at Jackie Cooper Nissan in Tulsa even called for me. I was so frustrated at this point. I put a $3700 down payment and made my first payment in the same month and no manual, nav disc and no title. After finally getting a hold and having a very frank conversation with Mr. Wiley, I finally got the nav disc the next day. Mr. Wiley called me and continued to ask me to rate the dealership so they would get paid and I refused until I got my title to my vehicle. I finally got my title to my vehicle only to discover my husband's last name is spelled incorrectly on the title which is the same name as mine. Mr. Wiley was helpful and the only one at the dealership that was helpful. Sean Briggs was helpful at the time of the sale in the business office but I was very dissappointed in the service after the sale. I found out later that Jackie Cooper Nissan only charges $1700 for the certification and it is included in the price of the vehicle that is advertised. Needless, I will not buy a car from this dealership again.

roddick23

Oct 18, 2011

I went into Texas Nissan not to too sure exactly what i wanted and these two gentleman helped me out imensley. Their friendly attitude and knowlwdge of the cars made me feel comfortable and willing to reccommend them to any one of my friends. thanks again

melodie.estes

Oct 16, 2011

The team I worked with was really great! They took the time to answer my questions and made me feel at ease. I enjoyed the car purchase experience and will definitely recommend my friends in the future.

mpatel5

Oct 14, 2011

Great dealership, knows how to deal, upfront, no frills. Excellent customer service, great pricing! I would highly recommend this dealership to others. James and Thomas helped us out during our used car purchase.

lemeeooo

Oct 13, 2011

Went to nissan for a specific car and price range in mind. james was not pushy and very knowledgeable and attentive to what i was looking for . we ended up finding a car that i thought was not in my price range but james and the managers there made it happen.

Bosspl

Oct 12, 2011

They were very commited. Stayed well Past the 9 o'clock closing time to close the deal. Worked very well within my budget on a car that i wanted.

sturdy11

Oct 12, 2011

I called looking for a specific car at a specific price. Nathan answered and said they had several to choose from all within a couple of hundred dollars from each other. After 3+ hours, I ended up paying much higher than he mentioned. He also promised 2 computer chip keys and a set of original floor mats. I got one key (they are about $300 to purchase) and cheap Dealer Logo floormats that didn't match the interior. Nathan just said, "Sorry." Nathan did say that my credit score was good and I was going to get a good rate. When I went to finance, Garret started off with 7% at 60 mos. And, Garrett in finance told me the only way to get the loan at a lower rate was to buy GAP, an extended warranty, and choose a loan that has a bi-monthly payment plan. He said that the payment method had to be set up through automatic bank withdrawal, but it would save me money and shorten my finance term. I later found out that I should have been eligible for a really good finance rate (my credit score was well over 700), and that I didn't have to purchase a warranty or be set up on a bi-monthly payment plan. Then I found out the automatic withdrawal was never set up, so I had to pay $28.00 to make my first payment by phone so it wouldn't be late and I also found out that the payment plan was going to cost me over $600.00. Garrett had me believe it was no charge and that it was the way the loan was to be set up.

papysender

Oct 11, 2011

I had very limited time to purchase my vehicle, but Mostafa made sure he did his best to earn my business that day, by giving me the best price both on my new Hyundai Sonata and trade in. Thanks you!!!!

aaronmue11er

Oct 8, 2011

Garret was extremely helpful getting me the deal I wanted. He was very straight forward and honest with me, and he worked hard at trying to get me in the payment zone I was comfortable with. Thanks to him I was able to drive off in the car that I've been wanting for forever. Really did an outstanding job, thanks again Garret!

mccoy4

Oct 7, 2011

We were looking for a used Nissan Altima Coupe and did a search on-line and found that they had some available at Texas Nissan of Grapevine. We went over and dealt with Nathan who helped us with purchasing our car. We did a 15 or 20 minute test drive, and the car drove great. It was my first experience purchasing a used car and overall it was good. This is my third Nissan car and my mother has had three herself and I know the cars a made well, which is why I comfortable purchasing used. I just wish I had taken a little more time inspecting the car, because minutes after driving the car off the lot I realized the break pedal was missing the rubber cover. (grrrr)We purchased the car on Saturday, they were closed Sunday, so on Monday when I told them the break pedal was missing, they were like "Oh Well".... Their excuse...we "lost" so much money on this deal - really??? They didnt come down one penny on the price of the car - they did throw in a $300 maintenance plan - and cleaned the HORRID cigarette smell out of the car and fixed a minor scratch on the mirror - (thankfully we requested that before we purchased the car). I guess I could have understood if it had been weeks, even days after the purchase, but the next business day? Well I guess you live and learn - used cars - what can you say. I guess they must be hurting, because the cost of the cover was $13 (our cost) - I realize it was my responsibility to check for that kind of stuff, but after hearing over and over about their "safety inspection they do on certified cars" well one would think that would have been looked at, guess not. So, if I ever purchase another used car you can bet I will know to pay more attention the next time...We dealt with Nathan and Natalie in Finance and both did a great job. Nathan came and picked up my car on Tuesday to get it cleaned up (we offered to leave it, but he said he would come get it from me, which I thought was very nice). He then brought it back to me once it was cleaned up. He also took the time to help me set up my phone with the blue tooth (really cool!) and I really appreciated that customer service.

delta70

Oct 6, 2011

One of the easiest buying experiences. We got the price we wanted for our trade-in as well as for the new car. I would not hesitate to buy from them again.

carlover

Oct 5, 2011

Adding to several reviews here, I came to test drive 2010 vehicle advertised online, it was priced lower than other dealers..and herein lies the scenario..was told I must pay a $1250.00 service fee--due to the service dept. for "make ready". Talked to other sales mgrs/reps I met through my car search, none knew of this fee..on a 2010 vehicle with low miles...really???? The sales force is TOO persistent. Two or three "sales managers" called me over a one week period...one very sarcastic and unprofessional. Disappointing experience!

ryanjarrell

Oct 5, 2011

Josh Scalf was great. I got a price I liked and he was very helpful throughout the process. He even delivered the car to my house after it needed some minor work.

sandiehamby

Oct 3, 2011

Well I went to this dealer w/o any idea of what I wanted. I just knew I wanted a new ride. After talking with Shaun and Mo, I drove a few, but Mo turns to me and says, "I have the perfect vehicle for you!" And since I hadn't fallen head over heels yet for a car that I had driven, I said sure.....Lets see it! Then here comes this sharp, sexy, sleek looking car that I never imagined was in my price range. And MO WAS INSIDE!!! It was the car he had in mind for me!!! I couldn't believe it. So after a short test drive to make sure that's the one for me......I purchased a Nissian Rogue!!!! I have to admitt Mo can pickem'!!!!!! And Shaun was a real delight to work with. What a positive group of people to purchase a car from. They deserve tons of kudos! Then Elliott worked us a great finance deal as well. I can't say enough positive things about Texas Nissian of Grapevine! I plan on telling as many folks that will listen. ****Just a note. I work in Customer Service for a living. So good customer service is a huge deal to me. They had no idea that was what I do for a living....so it was interesting to be the customer and to be so well taken care of.

AshleyHager

Oct 1, 2011

I found this dealership on line and filled out a form online and got a phone call within 30 minutes! We setup an appointment and everything else went smooth from there. As soon as I got to the dealership I was greeted right out of my car. Everyone was super nice and the atmosphere is great! I I told them exactly what I was looking for and they told me about the car that I had already picked out online before I showed up so we were on the same page from. The very beginning! After we finished picking out the car we wanted and they worked with us to get exactly what we wanted like our monthly payment, get some of the interior fixed up and our down payment. We went and saw Elliot in financing and he was very helpful, explained everything to us and worked to get us a great rate. Overall the experience was great and really easy and smooth!

carla.james17

Oct 1, 2011

The sales people were straight forward and helpful with all of our questions. Everyone from the sales to the finance department seemed to bend over backwards to make sure we were happy and comfortable with our decision. Great car buying experience.

amplifiednow

Sep 30, 2011

I was primarilly shopping for specific cars the day I dropped in to look at a 2007 Nissan Versa and Josh was very helpful and patient with all the specifics it would take for me to make a deal that day. In the end, I didn't purchase exactly the vehicle I was looking at, because the dealership ended up making a great deal on a newer 2010 Versa Hatchback with lower miles and better interior. In the end, I'm extremely happy with the car and extremely happy with Josh's personality. I've walked away from 3 other dealerships in the past 6 months, because of the "salesman pushing" me to make a deal that I was completely uncomfortable with. Josh had a more human interest approach and didn't give off the same "used car salesman" vibes. I hope he keeps that personality in future, because I personally hate dealing with "salesmen", but I'd work with Josh again in future. Vince also made me feel very comfortable with the financing end, especially since I chose to accept higher payments for a shorter term, which means that with my driving habits, the car will probably still under warranty when it is paid off.

deannaelantra

Sep 29, 2011

Did everything over the phone from 3 hrs away and was very pleased with the service we received. I would definately buy here again and would reccommend to family and friends!

dkg1

Sep 29, 2011

My second time buying from this dealership was much better than the first time. The first time was forgettable due to the fact I wasn't told the car I originally bought had been in an accident, thus automatically lowering the value of it a great deal before I even left the lot. When I came back recently, I informed them that I had been sold the car at the price listed for a car in perfect condition without a history of an accident, but when I had been trying to trade it in to other dealerships they told me the Carfax showed it had been in an accident and I had not been told about that during the purchase. The used car sales manager, Jason Neely, was quite rude and did not seem to care one bit that his company had sold a car to me at an exaggerated price and that they had left out crucial information that could have affected the sale/purchase. As I was about to leave and contemplate my options, James Wiley talked to me and calmed me down as he could tell I was angry. He walked me over to the new car area, where he introduced me to the new car people. He was very helpful and made my experience much better, along with the new car guys and new car finance guy. If you go to buy a used car from Texas Nissan, I highly recommend talking to James Wiley. The new car guys are great too!

thecanadys

Sep 29, 2011

Wow, I just happened to be looking for a car that I would be purchasing within the next 6 months and I happened to come across a phenomemal deal at Nissan in Grapevine. I have alot of experience at purchasing vehicle's. This purchasing transaction was by far the best I have ever experienced in my entire life. The sales associates, Finance specialist, and whole team were amazing. Hat's off to Nissan in Grapevine. I highly reccomend anyone that is in need of purchasing a new or used car to stop by at Nissan in Grapevine for their purchase...Thanks to James Wiley,{sales associate}, and Elliot in finace for making this by far the quickest and smoothest transaction ever..For anyone that is looking for a new or used ride, ask for James Wiley,,,,,,,,,,,,,, Thanks guys......... Sandra Canady

thesttks

Sep 27, 2011

The salesman, Chuck was very good in helping to locate the car I was most interested in. he was well informed and working with him was a pleasure.

teresa76065

Sep 27, 2011

Sam did everything I asked of him to make me happy with the monthly payments. All the sales managers that I met were very friendly including Rock and Clinton. Elliott Holmquist in the finance department was very nice and professional. Wasn't very happy being there from 6:30 to 12:15. I was told over the phone all Ihad to do was come pick out a car and it would only take an hour. You shouldn't let them say that especially when I lived a far distance and had my 2 school aged children with me.

kbarns

Sep 26, 2011

Excellent Customer service..listened to what we wanted and helped us find the car that fit us - both in style and price. We could tell the sales representatives did not take our business for granted and were working hard to satisfy our needs in a genuine manner.

erin.whitesides

Sep 25, 2011

Great experiance, would recommend this dealership to family and friends. Shaun was very detailed in the description of the car and I was able to make the best choice. I was also pleased with the finance department.

marsis28

Sep 25, 2011

These 2 sales associates worked really welll together. There are a lot of times the associate has to be off and doing things and the customer is on their own. I felt very lucky to have Sarah and Mostafa because i never felt alone. I know they had my best interest at heart.....no way shape or from did i feel like just a number. They gave me info a allowed me to absorb it. They also helped keep me calm and stress free....of course a good sense of humor helps too!!!!!! Mary V Ellis

romacor

Sep 21, 2011

This was truly a very nice experience. In sales, Santos and John were very personable and professional. Natalie Suarez explained the pricing maintenance offers with complete knowledge and we (my wife and myself) appreciated the manner in which the lease was completed. I have purchased/leased from Nissan twice...both experience were exceptional.

mbravo8006

Sep 21, 2011

Overall great experience from this dealership. Our sales person Mostafa treated us with courtesy and respect throughout our whole car buying experience. Natalie in financing was a pleasure to meet. We plan on returning to this dealership.

erinmcg

Sep 20, 2011

Travis and James addressed all of requests and wishes in finding a new, used vehicle. We received more for our trade than we expected, and , believe it or not, these two worked us into a fully loaded Maxima when we thought we could only afford an Altima! They definitely changed our outlook on car salesman and the car buying experience and i can say with confidence that we will be customers here for many years to come. Also, Natalie Saurez talked us through our options regarding extended warranties and coverage and our monthly payment BARELY increased!! We are now covered for an additional 8 years, above and beyond the dealers normal warranty!!! A real diamond in the rough!

jb787

Sep 20, 2011

Going to Texas Nissan of Grapevine was awesome experience! I'm impressed with the sales people at the place. Nathanael,Garret in particular are just amazing, there customer service was exceptional. I was honest with them about what I want and where I stand and they worked very hard to make it work for me and it did. Over all I'm satisfied with my trade but most important I'm very pleased with both of my sales guys customer service.Never pushy,aggressive but working to get you best deal. I would recommend them 100% to anybody!!!

rgilleylen

Sep 19, 2011

great job Garret Elkins; He was easy to talk to : he know very good inportant about the truck ; he made buying the truck easy i like that.

markb87

Sep 18, 2011

I highly recommend Texas nissan of Grapevine and I gave them a high rating because of the excellent service I had. I went in not knowing for sure exactly what I wanted, Nathan Glass and Jason Neely helped me get into a nice used car for a GREAT price and they answered every question i had and didnt treat me like I was stupid. I will definitlely recommend them to everyone I know.

beabo

Sep 13, 2011

I developed an immediate friendship with my sales representative, Ronnie. Very interested in meeting our special needs.

thankful1

Sep 13, 2011

The experience was painless which is saying much, when talking about purchasing a car. from the time I walked in, to the time I walked out the dealership and it wonderful employees treated me with respect and were very professional. I have recommended Texas Nissan to all my colleagues and friends and will continue to go back for all my vehicles.

Eric2276

Sep 13, 2011

Garret is the best salesman i have ever met. I felt comfortable and in good hands. Will purchase future vehicles with him and recommend him!!!

Karenim

Sep 13, 2011

Garret was so nice, very knowledgeable, trust worthy, and I felt like I was winning when I left. I never felt pressured felt great with my sissy on to purchase!!! I will be recommending him to everyone!!!

devra10

Sep 12, 2011

They both were great sales people very friendly & professional great customer service skills.....my experience with the business part turned out to not be so great...they sent a check thru that they were suppose to hold.....we signed the hold form any even made a phone call the day before as we were told to do and the check was processed anyway causing a overdraft on the account.....we called and told Sean Biggs about this to this day nothing has been done about it.....now this is poor customer services.....we should be given the overdraft charge back.....

beabo11

Sep 8, 2011

The customer service is extraordinary and what I liked was that both Miguel and Alvin were in constant communication with me even until after the sale.

kennyrich

Sep 8, 2011

The overall sales experience was pleasant. Garrett in finance was excellent! He took the time to explain everything in detail and answered all of our questions and concerns. Justin in service was great! He took care of some minor repairs on the vehicle that exceeded our expectations.

timtipton

Sep 7, 2011

Garrett and Travis were a pleasure to work with while looking for my next car. I have rated them as "Great" in every category, save the "overall experience", where I gave a "Good" rating.I wanted to explain why only "Good" in the overall category: The only reason they didn't get a "Great" rating here is the length of time to finish our purchase. We arrived at around 10am, and FINALLY left in our new car at 4:15pm. That is a LONG day... I understand the tactics behind the sales sheets, cross-outs, as well as the back and forth from manager/financier to customer as a tactic to a) keep you there longer so you can't car shop elsewhere; and b) to seem like they are working the best deal for you. -- I played the game and went through all of these things and honestly, in the end - I got an awesome car, with better warranties than I would have gotten with a new car. - And with these two friendly guys, there really was NO hassle with the negotiations.Garrett and Travis were both very helpful and a full service team as far as getting us into a nice used car that we wanted. I will definitely go back to these guys for my next car, and I highly recommend them to anyone in the market for a great, top quality, certified used car!

VLewis4252

Sep 7, 2011

We had the pleasure of working with Josh Scalf. Josh is a great listener, and selected vehicles for us to preview that clearly met our specifications. We got a great car, at a great price, and look forward to working with Josh again!

dewanna

Sep 6, 2011

James was very helpful in locating the style and the price range of the used car we were looking for. He was very hlepful in the service process. He calleded to follow after the service call. I wold recommend the salesperson and the dealership to family and friends.

dismayed

Sep 4, 2011

Saw a good deal on a Camry advertised on the internet, wrote down the VIN and price and went to buy. Sales admitted that they put cars online for less than they will sell them for and apologized but would not sell the car for price given. Texas Nissan Grapevine should be investigated by the FTC. To be fair; being crooked and selling used cars goes hand in hand.

sailiski

Sep 4, 2011

Garrett is the best. I got exactly what I wanted and at a price I wanted too. I got great info to help improve my credit as well a very nice dependable car.It was done very efficently and in a relaxed atmosphere. Thank you Garret and Texas Nissan. You Guys are the best.

Grapevine

Sep 3, 2011

The customer/salesmanship relationship was excellent. Garret Elkins kept me informed and responded to my various requests for information regarding the vehicle, that I was considering purchasing. He always returned my telephone calls. He always kept me informed of any changes regarding the availability of the vehicle. His salesmanship and positive attitude were two of the reasons my daughter and I decided to drive 200 miles to Grapevine to view the vehicle,that I was considering buying. Garret meet us at the front door, of the dealership, with a positive attitude and cheerful smile. He made sure all of our needs were meet. After inspecting and driving the vehicle, and Garret arranging for the service department to resolve a couple of problems, I decided to purchase the vehicle. One problem was not resolved, but Garret handled the repair through a Ford/Lincoln Dealership in Austin. I truly appreciated and admired his diligence. I rented a vehicle to drive up to Grapevine, which cost me $140 out of my pocket. Garret was very helpful and offered to follow my daughter over to the DFW car rental site, so she could drop off the rental vehicle, while I finished the paper work. It is hard to say a any price is "great". I rated the Quality of Work "Great" solely based on the outstanding qualities Of Garret Elkins. He is definitely an asset to the Texas Nissian of Grapevine Dealership. You are fortunate to have a young man of his qualifies working at your dealership. Other employees at the dealership were very helpful and friendly, but Garret stood out and I am glad he was my salesman. Sincerely,Martin HoranAustin, TX

PamB61

Aug 28, 2011

I have not purchased a car in 14 years so to say I was nervous was an understatement! When we stepped inside Texas Nissan I was put at ease with Nathan's calm personality and a cold water on a HOT Texas afternoon! We did not feel the pressure from Nathan as we did in other dealerships. He listened to what type of car we were looking for and how much we wanted to spend on it and he stayed in that range. Not once did he try to stear us to a higher priced car! We knew what we could spend and he respected that. In fact, that is the key word here...RESPECT. My husband and I felt that from the moment we met Nathan. As we were finishing up with the paperwork on our car we met others in the company and were impressed with them as well. (Misty, Julie, PJ!) It was a very positive experience and I wouldn't hesitate to go back or send friends and family Nathan's way! Thank you!

Charles

Aug 27, 2011

I actually turned down a great deal on an almost-new Camry yesterday because of the annoying and unslick bag of tricks and deception these charlatans unload on every customer who tries to buy a vehicle. Texas Nissan of Grapevine is the most high-pressure I've ever been to. If you react to an ad, as I did, be prepared to them to tack on at least $3,000 by drive-out on. Most annoying was a 25-minute spiel about how much everything has cost the dealership since the ad was placed, for stuff like "recon," whatever that is. I will not mention names but we met the manager and about six male salespeople with whom we weren't dealing and who, because they had no customers, who kept buzzing by like coffee-crazed robots and blurting friendly but invasive stuff. After we managed to get out of the lot, which was after I'd accepted a price on the car and then become outright claustrophobic because I decided I couldn't deal with all the ya-ya, whooptalk and in-your-face salespeople, these people kept trying to call back and we didn't answer. I'd not recommend Texas Nissan of Grapevine to anyone, but I guess some people like these places. Nice building and atmosphere otherwise.

chtreeoflife

Aug 26, 2011

There are a number of reasons to give glowing reports to any business that has sold you products.The number one reason for this review is we wanted to make it known to any one looking for a car dealer who would go above and beyond your normal sales- This dealer is in our view , excellent and of the highest quality. Not only on the sales floor but after we drove the car off the lot, they were still behind us backing up the sale one hundred and ten percent. When buying the car, I waited to see what caliber of service I would receive after the sale. That is in fact what separates any cardealer from the normal to the extraordinary. Texas Nissan has in every way reached that level of service for us, Extraordinary.Not only doing what they had promised they would do, but going above and beyond my expectations.They are a car dealer I would gladly tell others about and even to encourage them to look at this dealer first.The sales people were of the highest degree of earnest help and there entire focus was on wanting to make me a customerthat was completely satisfied, having no regrets or concerns that were not immediately dealt with. I fact , from the moment we entered Texas Nissan, we were treated with incredible care and personal attention. Our desire to find the perfect car for us was there only concern. They were professional , caring, and in every way did not remove there influence from the sale of the vehicle until I was completely satisfied . In fact , they are still there to help me if at any time I find that necessary .Without a doubt , each and everyone that we dealt with made this car buying experience GREAT !Texas Nissan has done Texas Proud !

BevoCortez

Aug 25, 2011

WOW!!! If I could describe my whole experience in one word, with this dealership and its employees....Wow would be it. From the time I pulled up I never felt hassled or under pressure. Esat (Mr.E) walked up, greeted my girlfriend and I with a welcoming smile and firm handshake. We found a perfect car for my girlfriend and kinda thought it was out of the price range. Esat was professional the whole time and made us feel like we were not in a dealership and treated us as if we were friends. After working with Esat for awhile and talking with the manager BJ, who was great as well. We drove off the lot with the car we wanted and exactly in our budget. Finance department was top notch too, with Natalie Suarez we felt like family and she explained everything in detail what we were actually paying for and getting with our Pre-owned 2009 Nissan Altima 3.5 SL!!!!! I would and WILL recommend this dealership and Esat to as many family members, friends, and co-workers I know! Thanks again Texas Nissan and its foundation of employees that made our "dream car" possible and hope that you continue to prove to people that the car buying experience does not have to be a hassle.

chanthavi

Aug 25, 2011

We were in the market for a 2011 Toyota Camry used. Working with Josh and John was a pleasure. They showed us different options for us but utimately we went with the Camry. They were able to to answer our questions. The customer service at the facility was wonderful. As soon as we pulled up we were greeted by Josh. Josh did a great job of showing us the cars and he was very knowledgeable. Everybody was very friendly. The overall experience went very well. For someone like me who hates car shopping Josh and John made the experience wonderful.

avamesser

Aug 24, 2011

Everyone was truly professional. Knowledgeable, courteous, understanding.

Blue89

Aug 24, 2011

They advertise one price that is not the same on at the dealership in person. Young african american seller with no skills everything i asked he didnt know nothing. I was willing to pay cash (with auto loan from my bank) not willing to negotiate. bad service no good dealership

Oerman.m

Aug 21, 2011

Nathan glass and is awesome staff proved that even though there in grapevine they still can compete and give great customer service and treat me right when I came if only other dealerships would fallow them and do what the do. I was very happy when I was there and will bring my business back to them.

bigdaddysmokey

Aug 18, 2011

Stuart was very helpful to ensure we were satisfied both with our trade in, and new purchase. I will certainly recommend Texas Nissan to others...

gohannah1234

Aug 17, 2011

I bought the car in late June. Right after my purchase, my boyfriend got accepted to law school out of state. We moved almost instantaneously. Texas Nissan of Grapevine and the loan company they used (First Investors) took over two weeks to process my paperwork. By that time, I had given notice to my company and moved out of state. When First Investors finally called to verify employment, I of course was gone. They requested a letter from my former employer stating my last date of employment and a letter from my new employer, establishing current job employment. I provided both. I was told that the loan would then be restructured. Meanwhile, I get into a car wreck. While my insurance company was helpful and compliant, Texas Nissan was not. They dispatched an outside party to handle my 'case', a Mr. Joe Cortez, who sent me harassing phone calls and text messages, stating none of the above requested information had been received. Yet still I complied. Finally, tiresome of the run around I received, I called First Investors and spoke with them directly. They stated that there was a partial down payment outside of the loan itself (a pre-dated check I had given to TX Nissan as a partial down payment to help cover the upside down on my trade in.) that needed to clear before they would restructure, along with the new employment information. When I asked TX Nissan about this, they informed that they forgot to tell me to basically lie: ie, there was no outstanding checks with the dealership, that the loan was clear cut and ready to go. When I was finally told that everything was due to be re-submitted (and my second check about to clear) I woke up to find the vehicle repossesed. I was unable to get ahold of anyone at the dealership to get a clear answer; the 'Mr. Cortez' I was told worked at the dealership did not actually work there and the dealership still tried to cash my check for the partial payment. Luckily, by then I had the sense to cancel that check. Three days later, I get ahold of the director of the dealership who says they would be willing to cooperate with me and give me my trade back. I accepted that the down payment I made was not going to be returned. But when I followed up to get my trade back, I couldn't get ahold of anyone. Concurrently, they never paid off my previous loan and I am still responsible for paying them (despite the fact that they have my trade.) When I informed my loan company that I didn't have the vehicle, the trade, they did their own investigation and found out TX Nissan had auctioned off my trade (despite telling me they would cooperate with me) and, despite the fact that they DIDNT OWN THE PINK SLIP TO THE VEHICLE. Currently, I have no vehicles, I am still on the hook for my previous loan (which is completely late because I BOUGHT A NEW CAR) I'm on the verge of it being charged off and now have to take legal recourse against the dealership in order to protect my credit and my ability to get any new vehicle in the future. DO NOT BUY FROM TEXAS NISSAN OF GRAPEVINE.

katie spencer

Aug 17, 2011

My overall experience at Texas Nissan was good. The car salesman-Stuart Simpson was friendly and informative. I would definately recomend him to friends and family.

vanceandmullen

Aug 16, 2011

Texas Nissan made our first time car buying experience a pleasant one. Josh Scalf was very informative and patient with us. Nathan Glass worked with us as much as possible to make our payments a good deal for both parties involved. The entire staff was cordial and polite. We are proud to be part of the Texas Nissan of Grapevine family now. We WILL be back!

brentg

Aug 15, 2011

My experience at Texas Nissan was awesome. Everyone I worked with was very polite, considersate, & professional. I would have to rate my overall deal at the top of my list. It's not very often when you go to purchase a new vehicle, that you have everything run smoothly. I want to thank the folks at Texas Nissan of Grapevine for a wonderful experience & look forward to doing business in the future. Thank you.

mberman11

Aug 15, 2011

Staff was easy to work with from the start. When I arrived, they were all very helpful. The sales person was very responsive to all of my questions. Overall, they provided an excellent experience.

mkscalf

Aug 15, 2011

We went in to buy a new car and had heard of this dealership having some nice pre-owned cars on the lot. Josh was very helpful and management made us a great deal. We love our new vehicle!

Balaji

Aug 14, 2011

After 7 hours of negotiation we got a deal on 2010 Nissan Altima. Unlike other dealers, Texas Nissan Sales Execs very very professional, calm and composed. They respect you as a genuine buyer and provide you all options that may fit your budget. I strongly recommend this dealership for buying cars. I am sure all prospective customers will witness a new experience..

jennifer20

Aug 13, 2011

i can say that Luis Rico was helpful, nice and caring. he answered all my question that i had. and he help me a lot. i can say that my experience with taxes Nissan of grapevine was great.

LEESAN

Aug 9, 2011

Nathan was Great! We asked that before we drive to the dealership he be upfront and honest! HE WAS!! We appreciated the hard work helping to finance a not so great credit family! THANKS NATHAN, AND EVERYONE ELSE WHO WORKED HARD TO HELP US!

yonihood

Aug 8, 2011

I have given Joel Mcquirter a great review because he was very courteous and professional. He asked me what options and price range of the vehicle I was looking for and upon given him that information he instantly took me took vehicle of my choice and explained vehicle in great details. I was not at the dealership all day compared to most dealerships. I would definitely recommend him to others.Best Regards,Yoni Hood

Unhappy buyer

Aug 6, 2011

The salesman don't know their products...lied about several car features and didn't understand how Certified works. Price online was reasonable but they tacked on several thousand dollars worth of fees/add ons. I have questions, called and left messages since purchase with still no return phone calls. Horrible buying experience, would NOT recommend.

lakrisa

Aug 4, 2011

I came in to sell my car. I had an appointment. I normally work with Dwayne, but he was off that day. Stuart was very very nice & efficient, I didn't have to wait. He was ready when I arrive to take care of business. If I choose to buy another Nissan, I will most definitely consider buying from Texas Nissan of Grapevine.

denisehernandez1

Aug 3, 2011

If I could use one word to descibe what happened at this past saturday it would be "AMAZING"I walked in there knowing exactly what I wanted. Josh Scalf was very attentive and assured me that the would do everything possible to assist me with all my needs. I explained to him that I went to 4 different dealerships and could not find the perfect Rouge that I wanted. He then took all my basic information and we then went into the process of looking. Came to find out that he had a vehicle that I wanted. Perfect color, mileage, year, and condition. We did do a trade in for my Mazda and realized that he was giving me a great deal for the trade in. I was in and out in no time. I f I were to purchase another vehicle I would only come back just for Josh.

jeremp

Aug 3, 2011

Stuart was a brilliant chap. Our negotiations were right fair; he did a smashing job. I would definitely recommend him and Nissan of Grapevine to every bloke that needs an auto.

dpiers

Jul 31, 2011

I was given an excellent financing rate despite my low/average credit score (610), due to the excellent financing program they have available for recent college graduates. I highly recommend this program to any recent grads looking to purchase a vehicle.My sales rep, Nate, was a cool guy. Very patient while I was browsing and very thoughtful. He asked about the video game related bumper stickers I had on my trade-in, and I mentioned how the Starcraft one was magnetic and I was going to put it on the new car. When I came out of financing, he had pulled my new car around for me and, having remembered our earlier conversation, had placed my Starcraft bumper magnet/sticker on it. Thanks, Nate! :DI was treated fairly and we were able to agree on a very reasonable price for my new Altima. As always, check around and make sure you are getting a fair deal, but I see no reason why anyone should avoid this particular dealership. Friendly staff and competitive pricing.

pnut1960

Jul 27, 2011

Nathan was great to work with on the purchase of a car for my daughter for college. He knew answers to every question I had and was very patient with my frustrated attitude from the whole car purchasing experience. I will be coming back to Nathan in the future when I purchase a car for myself.

Slineback

Jul 26, 2011

Josh was a great help in finding my new car! I am absolutely satisfied with the price I was given and couldnt be happier with my purchase. I'd rwccomend this dealership any day!

happy buyer!

Jul 25, 2011

I will recommend all my friends and family to purchase from Texas Nissan. Everything was great!

mrswaggy

Jul 25, 2011

Josh was very friendly and curteous. Despite our asking to see vehicles with under 50K miles for around $10,000 we were first shown a vehicle with 97K miles. The second vehicle we were shown had no AC. The third vehicle was finally closer to what we were looking for, but it took repeating ourselves a few times (I had mentioned liking Versas from the very beginning, but did not get offered to see one until the 4th car, and even then it was only because I specifcally asked) before we were finally shown something we would seriously consider. When we finally found what we liked it seemed as though the dealership was intent on making a sale without allowing us to really even find out what else was available or consider other options. In addition, despite my many detailed questions, I did not feel like they were answered very clearly which made it difficult to trust the salesmen. There were some things that did not get discussed at all, which was disappointing as it was my first vehicle purchase and I would have liked further explanation on some things such as whether or not the new car would be insured until I could add it to my existing policy, and when and how I would be able get the permanent license plates for the vehicle. Had I thought to ask these questions at the time, I would have, but so much of the time I was waiting for a salesmen to return from consulting with his manager that when I did think of these questions there was not someone in front of me to ask. By the time the sale finally went through I had spent over four hours waiting and just wanted to leave as soon as possible. Maybe this is par for the course in purchasing vehicles, but as a first time buyer I did not expect to spend four hours in the negotiation and purchasing process alone, in addition to the couple of hours spent finding the vehicle I wanted to purchase. It was also very disappointed to find out that the prices advertised online for the certified used vehicles are actually the prices the dealer paid for the vehicles rather than what the vehicles actually will be sold for. There is a huge difference in the price my vehicle was listed as ($13,999) and what I ended up paying (about $18,600). I can only hope that I was not taken advantage of as I was repeatedly told that the advertised price of the car is not even close to the actual price of the car. I was told all used dealerships falsely advertise this way, but even if that's true, it's very disconcerting to see one price end up paying over $4,500 more, whether it's "certified" or not. It would have been nice to have been told this when we were looking at cars, rather than afterwards during the negotiation process. When we asked how much vehicles cost while looking at vehicles we did not get straight answers at all, so that made it very difficult to decide if we could be serious about purchasing the vehicle or not. To help solve this problem, the salesmen urged us to get inside to "run numbers" but running numbers only turned into them trying to sell me the car, when I wasn't even sure if it was a viable option since I still didn't know it cost around $18,000 instead of $14,000. The whole process of trying to "run the numbers" before knowing what things cost appears very dishonest to the customer, despite whether they are looking for a specific price, or if they are more worried about the monthly car payment as I was. I knew what prices I could afford based on the total price of the car, the rate I had been offered, and the monthly payment that would result, yet I was still given the "run around" regarding the prices of the cars merely because I mentioned that the monthly payment was my biggest concern. Yes, I was less concerned about the total price, but a higher totally price will obviously make the monthly payments be higher than I want to pay, despite how we "run the numbers". Regardless, I was told the numbers could be messed with to suit my needs and in the end, while I am happy with my purchase, the numbers did not end up anywhere close to where I wanted. I had not even confirmed with the salesmen that I would be willing purchase for the price he showed me when he sent me to "work with the numbers" with the finance manager. When I arrived to the finance department, it was assumed I had already agreed to purchase even though I was still not satisfied with the options I'd been given. In all honesty I would have liked to look at more cars, but I had already been pushed to the final processes of the sale, and had spent many hours waiting, so I decided to go ahead with the purchase. Overall, my experience was ok because I ended up getting a car I really enjoy for a decent price. I just wish it would have taken a lot less time and that the process had been more straight forward. Again, both Josh and Garrett were very friendly and helpful, however, had they listened more closely to what I really wanted as a customer rather than showing me a car I liked that was outside of my price range then assuring me they could "work out the numbers" when in reality they could not (because it's not possible to make an $18,000 car fit into $200 car payments), my experience would have been better.

oruela1

Jul 25, 2011

I just want to thank Texas Nissan Of grapevine along with our sells person Josh Scalf for the wonderful job and the great deal they gave me with my car pusrchase. I came in to this cardealer looking for one thing and left very satisfied wiht more than what I expected. Thanks Josh :)

jsgrauf

Jul 23, 2011

Worst dealership experience I have ever had! Drove all the way from Austin, TX to purchase a vehicle we found online. When we arrived at the dealership we were told the car had been sold, even though we called the previous night RIGHT before closing and were told it was available. They showed us another vehicle we saw online for around 10k. The thing is the price was increased to 14k due to additional "certification" fee that is added to all of their vehicles. When I asked why the car was advertised online for less the salesman replied "all dealerships do this" this is how we stay competitive. After sitting in their office for 7 hours, between 4 to 5 trips to the manager to settle on a price, we decided on a vehicle. We only received one key for the vehicle. I called numerous times trying to get a hold of the salesperson who sold us the car. Not once did he return my call. After growing tired of this I contacted someone else who did his work for me telling me they only had one key. We were then contacted by them advising us that we needed to get the car inspected so they could issue the plates, which they were a month late getting them to us and had to issue us two extension plates. We were told that we would be refunded the $30 for the inspection. I submitted the receipts by fax and mail. Waited a few weeks and received nothing. I called and talked to the gentleman who requested the information. He said he had received it and would get the check out that afternoon. It is 4 months later and I still have not received the check. This is the WORST dealership I have ever done business with and would highly recommend that you look elsewhere. The sales people are very very pushy and will not let you leave once you are cornered in their office. They have ZERO customer service after the sale and NO ONE wants to return any of your calls. I have been very patient with these people and this is the first time I have ever written a review online. I feel this is information someone should know before they decide to put down tens of thousands of dollars for a new or used vehicle. There are plenty of good dealerships in the Dallas area. LOOK ELSEWHERE!

rmatosbernier

Jul 23, 2011

My experience what's great Josh help me a lot he was a great salesperson. I thought that I will not be able to afford the vehicle until Jason the sales manager came and talk to me and work his magic and made the numbers fit my budget and everything was perfect. I end up with the vehicle I wanted, the color I wanted and the price I wanted. Thank you Josh and Jason the help me to get my dream car

Ms.Sandy

Jul 21, 2011

Bought NEW, dealer falsified original emissions test because I had it inspected 2wks after bought, and it failed. after 3wks straight calling,Miguel finally agreed to look at it only to tell me "you have no idea what you're talking about" had engine failure after 5mos, they would not admit that I had a lemon. I have a total of 12 work orders, and am pursuing charges on grounds of Lemon Law. Ive wasted so much time& effort on these jerks, Please! Save yourself & your credit!

tysmessy

Jul 21, 2011

I came in with a price point that I needed to stay under. Initially the price that was given to me for a used 2010 Dodge Charger was way too high, but as soon as I told them that they worked with me. They helped me get my monthly payments exactly where I wanted them to be along with two great warranties that will be great for the longevity of my car. Josh and his brother PJ were very knowledgeable about their products and services. Jason Neely, the Sales Manager, was a huge help along with PJ and Josh. Jason got my rate matched to a bank's loan rate that I have been with for 10 years. They actually ended up offering me a better rate then my bank overall. I couldn't be happier with my experience at Texas Nissan of Grapevine. I received the car I wanted for a price lower then the Kelly Blue Book and amazing warranties tossed in for what amounted to $19 more a month.

An Unset Customer

Jul 20, 2011

I emailed this dealership and they were very rude and unprofessional over the phone. So, I did not even bother in going into the dealership. The guy I dealt with was Adel Sammak and he is an Internet Manager. WOW!! Not a way to run a business when dealing with people. I will not waste my time or money here.

unhappy

Jul 20, 2011

Have you come in for a car that has been sold some time ago but still listed.

Debbie Espinosa

Jul 20, 2011

Best experience I have ever had purchasing a vehicle! Staff was excellent; dealership was nice,clean, and cool! (It was a scorcher yesterday!) Will definately spread the word! Keep up the good work!

marlanab

Jul 19, 2011

I have bought a lot of cars in my time and the experience at Texas Nissan was truly the best and exceptional! I am a customer for life!

corey1002

Jul 19, 2011

Nathan was great- he worked very hard to ensure that we got the best vehicle for our situation. I would recommend him and Texas Nissan to anyone looking to purchase a vehicle, new or used. Job well done Nathan!

el paso

Jul 19, 2011

I will certainly recommend this dealership to friends and family. The overall expirience was painless, a little overwalming but good. The sale consultant was very understanding and helpful.

jaktod

Jul 19, 2011

Very nice experience. Love the car! First, he tried to sell me a Ferrari, but that was a bit above my price range. We settled on a Honda Civic.

ripped_off

Jul 19, 2011

Beware, they won't give you the price of the used car until they know how much can you afford. With that said, they increase the price of the car regardless of the car. They are unethical. They don't care about you, they care about making you spend the money. They say they certify the used cars and that's a $2,000 increase in the price. Unfortunately, I made a bad choice. I traded-in my car and bought one from them. I lost in that transaction. They knew I was going to loose in the transaction and they kept pushing me. I had 3 salesmen at one time pushing me for the deal. I'm so sorry for me and my deal. Just beware. Don't go to this dealership. They will ripp you off.

sarahlm330

Jul 19, 2011

Stuart Simpson at Texas Nissan of Grapevine is the salesman you want working for you. While the negotiations were a bit long, Stuart worked hard to get us a wonderful, certified, pre-owned Altima at a great price. In a field where salesmen typically give you the creeps, Stuart was honest, straightforward, funny, spry, hardworking, and memorable. I would highly recommend Stuart Simpson and his team at Texas Nissan of Grapevine. Our car buying experience there made me hopeful that integrity may actually exist after all in the auto sales industry.

danalaine

Jul 18, 2011

They were so great in helping me get my car. They made sure I was comfortable with the payment and then took extra steps to get my payment even lower. I will definitely check with them first when I get ready to purchase another vehicle!

francined26

Jul 18, 2011

Josh was a delight to work with! This was by far the best car buying experienced I've had. He and the manager P.J. were not the least bit pushy and made us feel very comfortable. I will recommend them to anyone I know who is interested in purchasing a vehicle!

aidatrevino

Jul 17, 2011

I came in expecting a cheaper price, but once they certified me, i felt safe with my purchase and very happy. They really helped me a lot and would rather lose a bit more money than they would like to keep a good customer. Luis Rico was friendly from the second he saw us and was patient and did his best to make me feel comfortable with my purchase. I was pretty determined to get a Honda, Nissan, or Toyota, and I am so satisfied with my final decision. I am proud to be a Nissan owner, and I'm not sure I'll be comfortable with a change next time I need a car. I know the people of Nissan, and hopefully Luis, if he's still there, will help me get the best deal once again.

sophia amberton

Jul 13, 2011

Richard Curry was great at making it a smooth process. Very thorough in explaining things.

tjmdo83

Jul 13, 2011

This was an excellent car buying experience from start to finish. Nathan was incredibly friendly from the get go. He asked what I was looking for then went around his whole inventory. He picked a vehicle he felt matched our description and before I told him i thought it was perfect, he guaranteed me that if this did not meet my needs he would be more than happy to show me every car on the lot. When we decided on the vehicle he showed me and we started talking financing he was very respectful of the fact that i had my financing lined up with my bank and politely asked me if they could beat the terms if I would give them my business. They were able to make the numbers work and we were able to drive home with the new Versa that night. Because we arrived at the dealer so late, we ended up finishing up all the paperwork for the financing well after close and while he wasn't the one doing the paperwork with me, Nathan stayed until everything was done so he could hand me the keys and ensure that everything met our expectations. I have bought a few used vehicles in the past from other dealers and this was a completely different experience. No one was pushy and I didn't feel like I was just being put into something so someone could make a sale. I felt completely taken care of and even though it was used the experience was more similar to buying a new car. What more could you ask for.

jay123h

Jul 12, 2011

Although the vehicle that was listed on the internet was not avaliable when we arrived, Nathan did an exceptional job at trying to meet my needs for a vehicle. He and PJ talked to my husband on the phone and help negotiate a deal that we could afford. Garrent in finance helped me to understand the entire financing process. I will be going back to Grapevine Nissan for my cars in the future. Awesome Job Guys... Thanks.

kevinwurst

Jul 12, 2011

Jamal stayed patient with me during the whole process even when I would not give on the price. They went above and beyond to get me the money I needed for my trade and understood my maximum budget and tried numerous tactics to get me into the truck I wanted. Jamal got his manager involved who actually took the time to sit in with me and help get the deal done.

myzavion

Jul 12, 2011

I went in just looking to find info on trading my gas eating Pathfinder in for a smaller vehicle. I looked at an altima but the car fax just info did not work for me. The employee disclosed the info right away to make sure we did not waste time. After I went over the yes's of what I wanted in a car. They (Josh, PJ, and Dewitt) went to work finding the car. After a few hours I needed to leave and they found an Infinity that was GREAT... but paperwork was taking long so they let us leave and come back... When we returned everything was ready and they even gave my kids drinks and footballs to keep them busy. I was a little long due to the dealership having plenty of business that day but Josh and Dewitt made it all worth it when we drove off the lot in an affordable, gas effecient sporty vehicle. Thanks Guys for all you did!!!!

Sanunaso

Jul 12, 2011

I had great experience at Texas Nissan of Grapevine. Jamal Dean was MORE than helpful, easy to talk to, and had a heart of willingness. My family and I could tell he puts in more than 100% to satisfy his customers. He is a great car sales man.When dealing with the financial part of my Nissan Elliot Holmquist was the man to go to, he did a great jod in assisting us and assuring us with great deals and rates. He gets straight to the point without cutting corners he makes sure the customer understands all of Nissans policy's before the deal is finalized. Jamal Dean and Elliot Holmquist where AWESOME and I diffentely recommend them.

harbor53

Jul 11, 2011

Used car dealership specializes in high velocity sales, originally we went to this dealership to look at two models that were listed as available and confirmed via phone as on the lot. When we arrived both were nowhere to be found. Regardless they had a great selection of other vehicles, again big plus when dealing with a high velocity lot like this one. Ended up test driving two cars, first was mechanically flawed (not really sure how it passed inspection, it needed some work), second was a true gem. After deciding this was something worth pursuing we started talking numbers. I was blown away at the marketing tactics of this dealership to low ball customers in with an amazing internet rate only to jack it up by 18% with so called options. The internet rate will be significantly lower than KBB. They get back to the KBB number and more via options watch out for this! This seemed rather unethical and somewhat reminiscent of bait and switch tactics. In the end they were able to remove the bulk of these options and give me a more than fair trade in value to make up for it. If you are not prepared to invest some time researching what youve got, what the fair market prices are and even more time talking through the options with their sales team I would avoid this place, it simply will not be a good fit for you. However if you are an educated consumer this dealership does have a lot to offer via selection and customer service. Despite my disgust of how the deal began at no time did I feel the sales team wasnt willing to deal with me.

Fooled Once

Jul 10, 2011

Cars advertised at prices to get you in the door. Actual price of car MUCH higher. Many cars on-line are not even available. If you call ahead, they will say car is available, then when you arrive they will say that the car went to auction or just sold 5 min ago...but we have others (Bait&Switch).

therrmann

Jul 10, 2011

We initially were not sure what we wanted to do or what our options were when we arrived. We needed to replace our 2003 Kia but we were still making payments on our 2009 Altima, we knew we could not afford two car payments per month. We had been thinking about getting a cross-over eventually anyway so we looked at a couple of used Muranos but quickly moved on to the new vehicles. Nathan showed us the package options and color choices and we immediately liked the 2011 Murano SV so he made arrangements for one to be brought in from another location. Steven set up the financing at a lower interest rate and made arrangements for the majority of the payoff value for our Altima to be added to the new loan so we still have only one car payment that we can afford. Calculating in the promotional discounts they offered and the trade-in value from the Kia, we left with the contract we wanted and are happy to be driving a 2012 Altima loaner vehicle until our new Murano arrives later in the week.

CelticPrince77

Jul 8, 2011

I'd seen an Altima listed on Cars.com with a competitive price. But when I went to the dealership, the car had almost $4000.00 in dealer add-ons. They would negotiate for less, but it is dishonest to put an online price and then jack it up with add-ons. Too bad. I liked the salesman and manager.

tolletts

Jul 8, 2011

I was a very harded customer and they worked with me until we agreed on everything. Both were very respectful I would recommend them to anyone.

dewanna

Jul 7, 2011

We were very pleased with your dealership. We were greeted as soon as we exited our car, unlike other dealerships where you have to look for a salesman. James was very friendly and asked all of the right questions to choose the best car for us. We will tell all of our friends that are in the market for a car, to consider your dealership.

hedyb

Jul 6, 2011

We were greeted right away on the lot by the sales manager. Also, the Finance associate, Garrett, was very friendly, explained everything clearly and made sure all our questions were answered accurately.

Nissan Consumer

Jul 6, 2011

The internet price does not include their certification fee, which they claim they must do and usually runs $1000 to $3000. If you will notice they are the only ones showing such LOW prices. Compare pricing of other dealerships...how can TX Nissan of Grapevine offer these exceptionally low prices. They can't! Once you get in the door and keep you for hours, you will find out they never intended to sell the vehicle for the internet price.

PISSED OFF

Jul 1, 2011

After reading the other reviews I email this message to Miguel Hernandez : I noticed your dealership only has a two out of five start rating on cars.com, it shows you do the old bait and switch quite frequently, I am not interested in any other car, only that 04 Acura TL. Your rating also shows you add an additional fee of $2000 or $3000 on at the end. I'M NOT INTERESTED IN ANY GAMES OR MY TIME BEING WASTED. Miguel assured me there was nothing to worry about, He said "I'm touching the car now" it will be here. Sure enough, after a 30 minute drive, they say "The vehicle sold five minutes ago". However, I see that the car is still listed on cars.com. BEWARE, THEY LIE.

FloyLand

Jun 30, 2011

Santos was great to work with and the lady in financing from NYC was outstanding!!!

fishstick

Jun 29, 2011

I took my truck in to get a recall fixed. They told me I needed to change my oil and flush the radiator cause they were dirty. Funny, I had both done within 30 days prior from Christian Brothers Automotive!! It was my first and last trip to that dealership, not honest.

111950cjb

Jun 29, 2011

I came from New Orleans to buy my car. Terry McCain was very professional and made a great trade and deal for my purchase. The staff was curteous and even made a fresh pot of coffee. Elliot and Natalie put together the financing deal. I was very impressed by how much Natalie new and helped with warranties and NARD/KELLY BLUE BOOK values. All professionals to make a fast and great deal. ONE VERY SATISIFIED CUSTOMER.

donyse10

Jun 29, 2011

I had a fantastic experience overall with Texas Nissan in Grapevine! Nathan Glass was not only knowledgable but listened to everything we needed and got me the exact vehicle we needed at the right price! :)Very professional and efficiant in every level! Also Ruben in the Finance Dept. was great and very helpful! I'm telling everyone I know to go to Nathan Glass! Love my new to me 2008 Nissan Quest!

epmolitor

Jun 29, 2011

Deceptive to say the least. My family and I visited this dealership because we thought they had some extremely good used car price deals. It turned out that they apparently place "leader" ads in Autotrader and on their website with bottom rock prices. Prices that do not include Nissan's "certification". When we finally came down to making a deal, this amazing price suddenly bumped from $3999 to $12k. BEWARE!!! Don't get screwed. I asked for prices on at least five cars, and the salesmen could never give me a straight answer.

lala112

Jun 29, 2011

Nathanael Glass is a GREAT salesman!!! I would suggest anyone to go to him when looking to purchase a vehicle. He took the time to really understand what i was looking for and made sure i left happy. He went over and beyond to help with my trade in as well. I am so happy he assisted me. His overall performance A++

Butler2006

Jun 21, 2011

Nathan Glass is a great salesman. He is very generous and listens to your needs and wants. He was also very informative. He and Rock "sales manager" did everything and more for us to get a deal we both felt was fair. I would highly recommend this dealership and salesman for anything you are looking for in the Nissan family.

cabotgonz

Jun 20, 2011

As far as working with me to meet the goals and expectations I had, they did an excellent job.

simon.gcjj

Jun 17, 2011

We were window shopping and comparing prices for a Nissan Sentra and we ended buying it off the lot and took home two cars. From the time we walked into the dealer, everyone was busy and Nathan Glass came to us and immediately assissted us. He made a great deal on our two cars and completely has our business for the near future. Also, Garrett Harless explained all of our financial responsilities and gave us wonderful advice and the best suggestions. I will 100% recommend this dealer and these two wonderful employees to all my friends!! They deserve a raise!!

pissedcust

Jun 16, 2011

they lie to you to get you to show up. I asked several times about a car. Then showed up to have them tell me it just went to auction. I came home researched and found out it went to auction over a month ago.

BaylorPro2

Jun 16, 2011

My husband and I made a trip from Shreveport, La with a list of 15 cars and 11 dealers to visit. We were please to make our 3rd and final visit at Texas Nissan. Everyone was so courteous, helpful and attentive. Our two year old thoroughly enjoyed herself. Though we were presented with many options centered on our budget, our final chose was definitely over our set price. Nathanael really listened to our needs and would not let us leave without earning our business. He made it his mission to make us happy. We got the car we really wanted and can not wait to put it on the highway. Thanks again Nathanael for working hard and for providing us with such a wonderful experience.

wagerfick

Jun 14, 2011

I have never received better customer service than I did while purchasing my Rogue at Texas Nissan in Grapevine.

4runnershopper

Jun 11, 2011

Called to confirm the vehicle was in stock before driving an hour to get there. Was told it was and that if I texted him a half hour before I got there, he would make sure it was "gassed up for a test drive". After "looking" in their system, the sales associate asked me, "In case this vehicle has sold recently, is there anything else you would be interested in?". Told him "no". He then went and retrieved the sales manager who informed me that it was at auction, but since it hadn't sold yet, it was still in their system. Yeah right! Don't waste your time with these guys. I wouldn't trust anything they say or try to sell you.

Pinter

Jun 9, 2011

I had the best purchasing experience Ie ever had, at Texas Nissan of Grapevine. Dustin made everything very simple and clear. When I buy my next Nissan I will purchase where ever Dustin be. I would recommend this dealership to anyone in the market for a new car. I love my car and my salesman =).

Jayce

Jun 8, 2011

Never return phone calls, OVERPRICED, HORRIBLEEEEEEEEEEEEEEE CUSTOMER SERVICE, Deceptive sales, deceptive everything. The internet pricing is false and some of the inventory doesn't even exist. PLEASE DON'T BUY FROM THIS DEALERSHIP. I wish I knew the REAL ratings and reviews before I came. I feel as if I've been ripped off.

Saavy Car Buyer

Jun 6, 2011

Called ahead to be sure car was still available. Was there within 20 minutes. Sales person could not find the car in their inventory! One week later, the car is still listed online as in their inventory. Once there, also found out that prices listed on the internet for used cars do not include the certification cost which runs about $3000 and must be done for any car under 60K miles, or so the rep said. The rep said it's listed in the online ad that certification is not included. It is, but is buried in the fine print. Have looked at other Nissan dealers online for similar used cars and none of them state that certification is not included. Beware of their shameful practices.

alexj08

Jun 5, 2011

Had a horrible experience with this dealership, we could never get a straight answer on a price and they wasted 3 hours of my day haggling with us and never giving us a direct answer. They were condescending in their sales approach and I will never give my money to a dealership that can't even be nice or honest with their customers. I hope their management reviews their sales approach with people and directs their salespeople in a more honest direction. I have been in sales over 10 years and would be ashamed if anyone at my company would treat a customer the way I was treated and other customer's around me were as well.

Unhappy guy

Jun 4, 2011

They advertised cars with attractive prices but they didn't have them at all. We called them and got their confirmation before driving to their dealer. It turned out they didn't have that car. Very dishonest dealer.

tcrandall

Jun 3, 2011

Overall experience was great as far as customer service goes. That includes everyone! Garrett (sales) worked with me on my trade and getting my payments where they needed to be, as well as Natalie (financing). This was my first car purchase by myself without a cosigner- and overall was a great experience!

Normal guy

Jun 1, 2011

They dont even have the cars they are advertising. We called and made an appointment. When we showed up, the person who made the appointment was not even there and the car had been sold, long before they made the appointment. Weeks later they are still advertising that same car they dont have! Stay away

geetashan

Jun 1, 2011

I purchased preowned car at the price of a new car(my mistake). But after purchase I am trying to reach the dealer and nobody is helping me. I was promised 2 keys, 2 remote, user manual and there are no mats in car. I am very disappointed with their after sale service and will never recommend to anybody to go to this dealer.

mapenno

May 31, 2011

STAY AWAY FROM THIS DEALER!!!!!First off they are either hard of hearing or just plane dumb.Second they will list a car on the website at one price, then tell u they are all sold and try to sell you a car way past your budgit.Third they are very condisending and talk to people like they are idiots.I could list many more but there is no point, all you need to know is stay away from this dealer. They will waste your time and never have the cars listed on their website at the price it shows. This is the second time i have been there and will never go back for any reason!!!!!!TAKE YOUR MONEY ELSEWHERE!!!!

kellycanadayoung

May 30, 2011

This Dealership was very professional and work very hard to get you what you need and want. Nathan was a great salesperson and helped me achieve what I was looking for. I will absolutley recommend this dealership and Nathan to my friends and family.

ricardomatos

May 29, 2011

We went to Texas Nissan of Grapevine because we were looking for a 2008 Infinity G37 in good condition and with low milege which was being advertised in cars.com under this company's name, for $19,999. We live about 30 minutes away, so we called Texas Nissan of Grapevine and provided the stock number and was told it was available and to come by and ask for Jordan. We did just that, to find out the car had already been sold to the manager of the store, and that the price that was being offered online was not even close to what they would sell that car for or a similar car. They were asking for $33,000 and up. I looked at their website today, and still found similar lies, including the car which had already been sold. This is called false advertising, and I recommend anyone that falls a victim to it report this company to the Federal Trade Commision and Better Business Bureau. This is the only way they will stop doing this.

katpowers20

May 22, 2011

Great experience! Nathan Glass was wonderful to work with. He is very honest & sincere. Everyone at T.N. of G. worked hard to get me the car I wanted within my budget. Nathan began the sales experience by showing me cars that were easily within my budget, and he did not try to sell me a car that was outside of my means. I will definitely come back again!

Herrera2

May 21, 2011

Found 2 vehicles online we were interested in.Upon arrival vehicles advertised are not in stock.I would give the benefit of doubt except not 1Vehicle they have advertised on their wesite onThe 10,000 and under section was in stock. The salesClerk response was that they dont have anythingLess than 12,xxx.xx on their lot. Can u say falseAdvertising?! We had been told the vehiclesWas in stock just a couple of days before butThe sales person seemed like they hadent hadAnything for that price in a long time! The cars theyDid have on the lot were dirty, scratched up, brokenWindows, was not impressed! The sales man Was nice, but was not impressed with this experience!

fguerrero24

May 20, 2011

Made an appointment with my sister. We are both very satisfied with Nathan & Dwight's friendly customer service! WILL DEFINITELY recommend this dealership also Dwight & Nathan! I will definitely NOT recommend the Ukrainian guy, he was very rude, he made my sister & I, feel very uncomfortable. He talked to us with an attitude, stating that we were his customer & why didnt we answer his phone calls. He was very ridiculous. Other than that Nathan really listened to what my sister & I wanted, he was GREAT!

ert345

May 19, 2011

Went in with hope of receiving a fair price on a 2009 maxima. The salesperson gave us a fake price and tried to take us for a ride. I WOULD NEVER RETURN TO THIS DEALERSHIP! I only hope that they are able to find a sale staff that believes in the importance of honesty.

DML12345

May 17, 2011

NATHAN CALLED ME ABOUT MY TRUCK (A THIRD VEHICLE THAT I RARELY DRIVE) WHICH WAS FOR SALE ON CARS.COM. HE WENT OUT OF HIS WAY TO TELL ME THE PRICE WAS "FINE" (HE REPEATED THIS MULTIPLE TIMES). HE SAID THEY WOULD BUY IT IN 20 MINUTES IF I WOULD BRING IT IN. I TOLD HIM THE MILES, ALL OF THE FEATURES, AND INDICATED THAT I AM BUSY AND I DID NOT WANT THE RUN AROUND. HE SAID "DON'T WORRY, WE'LL BUY IT FOR YOUR PRICE." I'M 48, MALE, HAVE BOUGHT 15+ CARS AND AM USED TO THE TYPICAL LOW BUDGET, CHEESY CAR DEALERSHIP EXPERIENCE. THESE CLOWNS GIVE IT NEW MEANING. THEY OFFERED $4K LESS EVEN THOUGH THE TRUCK WAS EXACTLY AS REPRESENTED. THEIR REASON: BECAUSE I PAID A FEW THOUSAND $$$ MORE IN 2007 THAN I WAS ASKING NOW. THESE GUYS ARE NOT BRIGHT. (1) NOT RELEVANT; WHAT'S RELEVANT IS THE VALUE OF THE TRUCK TODAY (WHAT I PAID FOR GOLDMAN SACHS STOCK A FEW YEARS AGO IS ALSO IRRELEVANT--WHAT MATTERS IS WHAT IT'S WORTH TODAY). (2) THEY TOLD ME ON THE PHONE THE PRICE WAS FINE. I TOLD HIM "DO NOT PLAY GAMES" BEFORE I DROVE OUT THERE. AVOID THIS DEALERSHIP AT ALL COSTS. AMATEUR HOUR AT ITS WORST. THEY LITERALLY LIED TO ME. THIS WILL CATCH UP WITH THEM. YOU SIMPLY CANNOT CONDUCT BUSINESS LIKE THIS AND SURVIVE. AVOID.

cvie

May 13, 2011

The customer service there is horrible! They don't listen to what you have to say and only want to sell their overpriced cars. I had told the first saleman that your dealership doesn't have what I'm looking for, which is a budget of $8,000. He had the keys to my car because were going to trade our in for another car. He wouldn't give the keys back and had his manager speak to us. They insisted to tell us the cars are overpriced because of what happened in Japan, which I understood. I told them I understood this, but I was looking for a used car. They kept showing me overpriced new cars. We took a look out on the lot again because the manager said there would be cars in our price range. When we went and looked there was none, and they were still overpriced. We looked at a lancer and test drove it. The price for it was around $15,000, but when when we looked up the kelly bluebook value it was worth 13,000. Then they said they had a camry for $8,000 that just came in. So we took a look at it. This was with another salesman. After looking at it, the manager said the trade in value of my vehicle subtracted from the price of the car would be $10,500. When I asked what my vehicle was appraised for, they couldn't give me an answer and said that's what the price of the car would be with the trade. This goes to show you that they just want to sell cars. When I got home, I looked up the value of the 2002 Camry they tried to sell me. I had asked for the VIN number from the salesman just for that reason. I looked up the standard presumptive value of the vehicle on the Texas Department of Motor Vehicle's website, and the value of the car is $5,838. They totally tried to rip me off. On top of that my car is worth $2,700, so if you subtract that from $5,838 it would be $3,138. I know they need to make a profit but doubling the price and not giving the value of my car what it's worth is a total rip off. I am so pissed, they wasted an hour and a half of my time!!! I had told them numerous times I wasn't interested in any of their cars and that I was hungry and wanted to grab dinner. But they were pushy!!! I didn't want to be rude so I tried to tell politely each time. Now I know with car salesman, you can't be nice to them at all. They will try to take advantage of you. Especially since I'm a girl, they thought they could pull one over. They didn't, but they wasted my time. They are very unprofessional and not sincere at all. Maybe because of their attitudes, their cars aren't getting sold and that's why they need to hold their customers hostage in order to make a sale. On top of that, I saw a salesman walk out of the women's restroom.....how very unprofessional!!! Never buy a car from them, they will rip you off!!! I am so upset that I will keep posting my reviews on many sites so people will know how bad their customer service is. I wanted to send an email to the manager and give him a piece of my mind, but I didn't grab a card. The reason being I didn't want one. If I were to call, it would just reach the call center and I wouldn't be able to speak with the manager because he would just ignore my call. I hope the manager and his entire staff gets fired. I should write a letter to Nissan Corporate to let them know how I was treated. Others should do so also!!!

customer5100

May 4, 2011

I was very disappointed with Texas Nissan of Grapevine's transparency regarding the actual vehicles they have on-site versus what they advertise. I live about 40 miles from the dealership, so I called ahead to verify that two Acura TLs I saw advertised (autotrader.com) were still available at the dealership. I was assured by Vanessa (who answered the phone) that they not only had the two cars I saw, but also three others (total of FIVE Acura TLs on site). When I arrived, I was informed by PJ that the dealership had no TLs. I can certainly understand selling 1-2 vehicles in the two hours between my call and my arrival at the dealership, but to have ZERO of the five was quite upsetting. I asked how this could have happened and was given the run-around. I was then referred to two "sister" dealerships (supposedly owned by the same company) on the other side of highway 114 as they might have the five mystery TLs. I asked both PJ and Garrett to check if the sister dealerships had these vehicles before I drove over there - I was again given the run-around and told they couldn't check for me. So I drove to the "sister" dealerships in hopes that my 80 mile round trip was not a complete loss. After a brief talk with two salesmen (one at each dealership), I was told that one of the dealerships was not a "sister" company after all and that Texas Nissan of Grapevine often "misleads potential customers about the actual invesntory". I know that you'd be naive to expect real honesty from a salesman when negotiating the price of a car, but you should at least expect honesty enough when it comes to whether or not the dealership actually has a car. If you see an online advertisement for a car at this dealership, just know that a simple phone call won't be enough to verify whether the car "actually" exists or if its a phony (false)advertisement. I would recommend that you steer clear of this dealership as their questionable business practices may not stop with phony advertisements.

Kellie Torres

May 4, 2011

The three of these gentlemen were so friendly and very helpful. We were there with my 19 month old and 3 wk old grandsons. We were in and out of there in about 3.5 hours. They were all very helpful in all areas. Stuart went even steps further by helping keep my 19 month old grandon, Zain, happy with hugs, balloons, rides in the stroller, you name it. I would definitely recommend this dealership and these employees to all of my friends. I am going to be in the market for another new car in about a year and I need an SUV. I want either a GMC Denali Acadia or Toyota Landcruiser. However, because of my WONDERFUL experience, I may reconsider my decision and look at a Nissan SUV.KUDDOS to all three of these gentlemen!Thanks guys for working within our budget and all of your help!!!

rothjw

Apr 30, 2011

I was looking for a used car and searched the internet and found three that I was very interested in. I e-mailed them to get a internet price and they only responded with please call us, no price offered. I did call them to ask if the three cars were avialable and was assured they were all on the lot. I showed up at the dealer in the next couple of hours and told them the three cars I wanted to look at, to my surprise the salesmen said all had been sold earlier in the week and were long gone even though I was told they were avialable. Then I reviewed new cars and pricing they were rude and unresponsive. I went to Grubbs Nissan in Bedford and bought a new vehicle and I am extremly happy with that experience.

rosalynm

Apr 29, 2011

I want to thank Obie at Texas Nissan in Grapevine for a job well done!!! Very good attitude and personality are his highest qualities!! He definitely went out of his way to take care of the customer. A pleasure to do business with him. Great job done!

AmandaSCC

Apr 17, 2011

Terrible, Terrible, deceptive dealership. They use the classic bate and switch technique to get you into the dealership. They put decent looking cars online and then when you look at them they have extreme body damage and are dirty on the inside. I came into the dealership with NINE cars that were advertised to be good cars, when I got there they brought up the WORST one to scare me and then the other 8 were gone. They kept insisting I did not know what I wanted and said they were showing me a car within the price point, only to find out that was NOT the car that was online.The only cars they clean up are the new cars, it effect poorly on the dealership when all their cars are dirty on the inside and out.The people knew every sleazy trick in the book, the cars were terrible, and they wanted too much for them.

nutotech

Apr 9, 2011

This is why used car dealers get such a bad reputation. Like the phony Country song title, "She Was Only The Used Car Salesman's Daughter...But She Knew Lots" Texas Nissan uses the incredibly old "bait and switch" with their used cars.Used the internet to put two bids on two different used Versas. I get to the dealership and neither one is on the lot. Plus had phone calls from 3 different people--arg! Luckily, I had wanted to test drive the Rogue and they "just got one on the lot." (Again with the cliches.)Arrived at 1 PM and left at 2:50--yes, I was sitting in the salesman's office going through the same old hackneyed routine of filling out forms. The salesman Ted was a nice guy with a beautiful family and a good heart.When these dealerships can REALLY negotiate using the web, they might have a chance. Now I'm just using eBay Motors and Craig's List and finding an individual. Not stepping into another dealership--will just suck up my time.

snb

Apr 3, 2011

I went in got shown 2 used cars i didnt request I had printed off new 2011 Altimas.. was told my credit of paying 3 cars off and so on wasnt good enough so I used a parent. its been 17 days and day after i wasnt happy with interest rate was going to return the car. i got a call from a lady in finance mind you i refused to take the maintance package at signing. and she said if u promise to take the pkg the credit union will give u 6.3 percent. so that raised my purchase 2k and my pymts were same as old car, which is still not pd off they just called yest and needed my parents drivers license he is 237 miles away what a crock of shit dealership. i heard its not true a credit union requires u to get a 49k maint pkg so u dnt miss a pymt due to repairs. finance department is the worst thing ever spent 8 hours there and had to resign nxt day i live 47 miles away. i love my car but sucks not knowing if it is mine fully due to lack of organization. no calls back .my tradein is late to b pd off hurting my credit :(

Jeffery F

Apr 1, 2011

Thank you Rex (Service) for your great help today! Texas of Grapevine oil change special is the best price around by far. I shopped around and saw your Internet Special. The shuttle service took me to work in Grapevine and i will wait on your call to schedule them to pick me up.

Egunn

Mar 22, 2011

We will definitely be back to Texas Nissan of Grapevine to have our Murano serviced from this point on. We purchased our vehicle from Texas Nissan of Grapevine in November of 2010, and have had it serviced all but 1 time at the Orr Nissan in Corinth, and we have had numerous bad experiences that will prevent us from ever returning there again. Your dealership has outstanding Customer Service, and the gentlemen that helped us out before (Ray I believe - Service Department) was exceptionally Customer Service centric, and went out of his way to accommodate us with my wifes old Nissan Altima, which is what brought us back to Texas Nissan of Grapevine. I also want to highlight our appreciation for Johnny Martin, Pre-owned Sales Director / PJ (Last name unknown)Sales Representative / & Jacob Piatt, Pre-owned Finance Manager. They all took great care of us, and helped us find the target vehicle that met our financial budget, along with coming equipped with all of the options that we had requested. It is such service that generates business, and keeps the brand name, and reputation strong and growing.

AbbeyTSU

Mar 15, 2011

It is rare to have a great experience in three different departments at a car dealership. From the moment I walked into Texas Nissan of Grapevine, I was treated like family. I originally went in looking at an Xterra but when it had a deal pending, Brandon and Trent did an amazing job finding another vehicle that fit everything I was looking for. The car that I ended up buying was a little more than what I anticipated spending, BUT we were able to work it out to where I was within my monthly payment range. I definitely ended up with an amazing car for the payment I was looking for. The car had some significant scratches before the sale but after filling out the WE OWE and taking it in the next day, the car looks close to brand new. I took it in a 10:30 and Justin had it back to me by 5:30 the same day. Not to mention, Brandon made sure I had a car for the day while the work was being done. I am very pleased with my experience at Texas Nissan of Grapevine. I would highly recommend this dealership!!

Zrbrtz

Mar 11, 2011

The reason I gave such great reviews for Texas Nissan Grapevine is last April I tried to buy a car and was unable to do so. I tried again this year to get a vehicle and Stuart and Garret worked with me and made my first buy a great experience! They made sure that the terms that I was agreeing to work for my budget. They were not forceful or pushy and I felt comfortable about my purchase! I will refer my friends and relatives to purchase cars from Texas Nissan!

melcat71

Mar 9, 2011

BAIT AND SWITCH LIARS! KEEP AWAY!! These people falsely advertise cars online, then when you get to the dealership, they DO NOT have them, even if they say they do when you call ahead. The salespeople are rude and con-artists. This was a horrible dealership exerpience for us.

sfisher68

Mar 9, 2011

This dealership is awesome. They are willing to work with you regarding purchasing your vehicle(s). The vehicles are reasonably priced. I definitely recommend that you purchase your next vehicle at this dealership. The employees are willing to work with you and provide you with the best service available.

mimi24_crn

Mar 2, 2011

We are very satisfied with the service and the way we were greeted and everything ...when we weren't satisfied with a certain vehicle they worked hard until they found the right one that was perfect for us! Also they helped us out until we were satisfied with our montly payment! Thank you very much PJ and Garret : )

Dallasbaptist

Feb 28, 2011

Just purchased a certified pre-owned Nissan from Dwight. Very helpful, the price was great when I saw it online and was still very good after the certification was added to the price. We received almost a new car warranty with the added Certified charge. Dwight made it all make sense....other dealers had the same prices without certification.

PHartshorn

Feb 28, 2011

Stuart was extremely friendly and nice! He understood what I was looking for and where I needed to be with my payments.Garrett was also very nice and friendly and made sure to work with me and give me the deal I needed to get into the vehicle I wanted.

customer recommendation 2011

Feb 23, 2011

TEXAS NISSAN OF GRAPEVINE,Purchased a used Infinity G 35. The car is an excelent buy, Service was excellent, and the sales reps treated us as family. I would reccommend any one looking for a excellent used vehicle to stop looking where to buy a used or new car and go to Texas Nissan of Grapevine, They make good deals and are good on there promises. Ask for Stuart or Dewight (sales reps). You will know your around family, this is a 5 star dealership. :)Tersa and Ben

generalb08

Feb 20, 2011

These guys worked very hard to get me a fantastic deal on my versa. They adapted to my specific situation and got what I needed done. Full warranty, low mileage , great payments, and they didn't sell any bull! Straight forward and helpful. Great job guys!

Dianasaved

Feb 19, 2011

Travis and Esat were very professional. They actually listened to my concerns and comments. There was never any pressure. They worked a great deal on a pre-owned car and gave me more than a fair price on my trade in. Unlike previous experiences buying a car, this was absolutely a pleasurable experience. I highly recommend this dealership and Travis and Esat for your next vehicle purchase. Thanks guys! I truly appreciate you!!!!!!!!

alvind3

Feb 17, 2011

I bought a car from Texas Nissan. It was best sales experience I have ever had! My wife and I were so impressed with Logan our sales person. Very professional and friendly. We also, meet several managers Garret was the one we spoke to the most. All OUTSTANDING also very professional. As a sales professional myself I view things a little different than the average customer. These people bent over backwards to make sure there customer were satisfied. I also, saw how they interacted with other customers. More of the same great service. Great family atmosphere. From beginning to end a joyful experience. I would recommend them to all who want a great deal and AWESOME service!

digiorg4

Feb 17, 2011

The dealer was helpfull in listening to all of my concerns and that was important to me they also showed me how to set up my blue tooth and how to work all my high tec itims. The staff was very helpfull in showing me all my options in finding a car that was exactly what i wanted

donebev

Feb 16, 2011

Awesome service! Very comfortable atmosphere! Mr. Jackson was very helpful with my experience. He was very knowledgeable about the products and warranties. I would recommend to my friends and family to see Mr. Jackson when making a used car purchase.

mmh3

Feb 16, 2011

EXTREMELY BAD EXPERIENCE. Called an hour before to make sure car was on lot, they said yes it was. When we got there they made us sit in an office for 20 min. Then they tell us the car is not there. Manager came in and wanted to show us other cars but still would not take us out on lot. When we asked about the price on the vehicles (more than 20 that were listed on website) he said the actual price was 3500 more because that is how much it takes to "certify a used vehicle" so the price would actually be higher than advertised. I know for a fact that it does not cost 3500 to certify a car THEY FLAT OUT LIED. RUN AS FAST AS YOU CAN FROM THIS LYING DEALERSHIP.

shanev

Feb 16, 2011

ABSOLUTELY AWESOME EXPERIENCE!!!! COULDN'T HAVE ASKED FOR A BETTER SALESMAN THAN BRANDON AND THE MANAGERS WERE SO HELPFUL I COULDN'T HAVE SAID NO. I WAS WORRIED ABOUT THIS PURCHASE BUT I COULDN'T HAVE BEEN TREATED BETTER THAN AT TEXAS NISSAN OF GRAPEVINE AND I GOT MY CAR AT A STEAL!!!!! THANK YOU SO MUCH!

chaddrumming

Feb 14, 2011

Jordan was arrogant, rude, and deceitful from the very beginning. He was significantly more concerned with boasting of his sales successes from the weekend, rather than listening to my needs.I asked to have my vehicle evaluated for possible trade. As it is relatively new Jordan asked for my payoff information. I politely explained that I would simply like to know what the dealership would consider as fair trade in value. Jordan argued and pressed me for the payoff details.I then asked for pricing on 3 vehicles parked in the used lot. Jordan refused to provide pricing for the vehicles. As I attempted to explain that I would need to know the vehicle prices before deciding on possible purchase candidates, Jordan became rude and aggressive towards both myself and my wife. Jordan interrupted me yet again, to insist that I test drive a vehicle prior to ANY price discussions. At this point I asked Jordan to return the keys to my vehicle (in back being evaluated). I explained that I was uncomfortable with the aggressive nature of the conversation and would like to look elsewhere. Jordan responded by cursing at me (in front of my wife) and storming into the sales managers office. I followed Jordan to the sales managers office, as I now wanted to detail my experience to his manager. Upon entering the office, Jordan literally threw my keys at me and told me to "get out". While the sales manager was somewhat apologetic for Jordan's behavior, he continually defended him by saying Jordan is a "great guy". Apparently we have vastly differing opinions of what makes a "great guy". My definition does not include cursing in front of females or treating prospective clients with disrespect.Nissan should be ashamed to allow this business to use their logo. Please do not purchase from this dealer. Where integrity counts they have none!

sharolynl

Feb 12, 2011

I have purchased six cars in my lifetime, four were new car purchases, I brought my grandaughter to Nissan of Grapevine to purchase her very first car; this was the most unprofessional, negative and distasteful experience with a dealership that I have ever encountered. They have totally destroyed my granddaughter's "first car buy "experience.The salesmen, finance department, and management were rude, unprofessional and deceitful. They were primarily concerned with there own profit. I asked for a car within a certain price range, they would not disclose any prices, instead, they were only concerned with how much I was willing to pay monthly and the amount of my downpayment. They tried to defer me from purchasing their inventory within my price range, stating that the car wouldnot be reliable, yet they advertised those very unreliable cars on the internet.When they finally diclosed a price that I was comfortable with, they increased the price of the vehicle by $1400 dollars citing checkpoint repairs and car detail as the reason. The car was not certified. At that point I was going to decline the sale but I didnot want to disappoint my granddaughter. After agreeing on the price, I was told that my granddaughter could "drive away with the car" after financing.In finance, I requested a purchase order to submit to my credit union, the finance manager insisted on "running the paperwork" through the credit union for me. I submitted a $3500 dollar check and $500 dollars cash as a downpayment.After completing the paper work, the salesman, "Billy," informed me that my grandaughter could not take the car home because they needed to "detail the car and complete work" on the car, which he previously stated was already completed.I have never been so disappointed and felt so deceived by a company that boast of being the "top dealership in the US."The next day I was told that my credit application with the credit union was declined, so I requested my downpayment refund from Grapevine Nissan's finanicial managers, James Ogola and Shawn Hodges, they were both unsympathetic to my needs and refused the refund stating I was approved by another financial institution, which I didnot request. I specified financing by the credit union, and if James had not insisted upon processing the application, for the benefit of himself and the company, I would not have the problem of fighting to get back the $500 dollars cash that rightfully belongs to my granddaughter.I never once had possession of the automobile, I was denied credit by the credit union and I didnot ask the company to submit my application to any other financial institutions so therefore, I am entitled to a refund of my downpayment. These employees were all inconsiderate and unprofessional; they were only concerned about themselves, they never once put the needs of me and my granddaughter first.

unhappyshopper

Feb 10, 2011

Bait and switch company and classic liars. Emailed and called is the car still there and was told yes. Drove 50 miles and of course it had been sold yesterday. However, later I checked Car Fax and it showed that it was sold two months ago even though it is currently being advertised on three different web sites. . At the dealership I asked for the general manager and was told he wasn't in today. Of course I walked over to the next building and found him. Three lies in one day. I will be contacting the Texas Attorney General on these people. Their conduct is illegal and they are liars.

carguy100

Feb 9, 2011

All the recent reviews are true. Its all bait and switch. I don't think they have anything that they advertise on the internet. Its all just to get people in the door. I came for a specific car and somehow it was sold the night before, they didn't even tell me this when they were calling the next day trying to find out what time I would stop by. Funny thing is the car that is sold is still listed on autotrader, their own website and many others. Don't waste your time if found something you like on their website because it either doesn't exist or will be "sold" by the time you get there. Very dishonest business practices.

Rodger1953

Feb 5, 2011

Two weeks ago I went there to but a car that had been advertised. Upon arriving I was informed that the car was sold. (However, they kept it listed for several days after being sold.) They use the classic bait and switch. I wish I had read review prior to attempting to deal with Texas Nissan.On February 5, 2011, We were told by a salesman, Clarence, that a vehicle was still available and on the lot. Two hours later I arrived and was told by another salesman the car had sold on Wednesday but he would be willing to show me others. Again the classic bait and switch. This is not something the salesman are doing on their own, after talking to the manager I learned that the manager endorsed the practice of lying to customers in the attempt to get them to the store. A very deceptive store and will never deal with them again. Please do not trust them, save your money for an auto-dealer with integrity.

laurenashl3y

Jan 29, 2011

I'm a young single female college student & saw a used 2006 VW passat online at this dealership. I went into look at it, because it was very reasonable priced & would fit into my budget. When I got there, I was informed that the car had been sold about an hour ago, but the salesman urged me to look at other cars. He showed me a 2010 Sentra that was practically brand new with hardly any miles on it, yet assured me that it was in the same price range as the Passat. After going into the office to talk about financing, he handed me a form that I had to sign that said that I would be obligated to purchase the car if conditions were agreeable, but wouldn't give me the price of the car. He kept saying "oh don't worry, it's in your budget, but I'm not going to waste my time running numbers if you aren't serious about buying it." I refused to signthe form, as did my Dad, who came along. Our salesman then got angry and got into an argument with my Dad.The salesman then left the office & went to talk to the salesmanager. I don't know if the walls in their office are exceptionally thin or if they were just talking loudly, but our salesman was complaining about us & calling us derogatory names in the office. My Dad and I were both ready to leave when the sales manager came out & tried to push the car on us as well. After going round and round with him, we finally got the price of the car and it was $8,000 than I could afford. I wouldn't reccommend this dealer to anyone I know!! They are rude, pushy, and not up front with the way they do business. Nissan should be ashamed of how this dealership runs it's sales department.

mkel123

Jan 19, 2011

Why didn't I read those reviews first so that I did not have to waste my time. However, I felt better when I read those reviews. I thought they treated me differently because I am a woman. Now I know it's management problems.I was looking for a car for my 18 years old. My budget was $5000-$7000 in cash. I did not want to finance because insurance would be expensive.Last December, I found few cars at Nissan Grapevine website so I called them and I went to see it next day. They told me both cars were sold out. I understood. I gave sales man my phone number so that he could call me when he got new cars. He never called me back. Two weeks later, I found an another cars on their website. I e-mailed them and internet sales manager called me to set up an appointment with assistant manager Al Lewis. He also said both of the cars were still available.When I got there, I found out Al Lewis was not even there and young sales man came to me.I specificly asked him about cars I was interested in. He gave me a funny look and did not even know about those cars. Instead he recommended me an another car. I said No! and I told him to show me the cars I was interested in. He also asked me how I planned to pay. I said cash then he said "why don't you save those cash for something else and finance" I know that dealer make more money on finance than cash, but I had a reason not to finance. Anyway, he left to check for those cars, and came back and told me that both of the cars were in process of purchase right now. It was very hard to believe. I asked him to show me all the cars on their website.He had nothing to show me except 2006 Altima with big DENT on drivers side. I asked him how much and he would not tell me the price.Instead he wanted to know how much I would pay for it. I noticed that those website ads were just bait so that they could attract customers to come to their lot and sell something else. The cars I was interested in last year suppose to be sold, but it was still on their website. I just could not believe how they handled their business. I lease 2008 Nissan Maxima from Nissan Grubb and they got an excellent service. Therefore, I expected to recieve same service, but I was wrong. Few days later, I went to Texas Autoplex in Lewisville, and I purchased a car. They got a great service. Sales man also told me that he had few customers came from Nissan Grapevine, and they were all experienced bad service. Finally, in my experience, Nissan Grapevine is lack of professionalizm and honesty.Therefore, I would not recommend this company. They will waste your time.

no.fool.311

Jan 17, 2011

Absolutely the WORST experience I've ever had at a car dealership. This is not my first time purchasing a car (new or used), and I was treated horribly! I am a young, single female, and went in by myself to look at specific cars (used Nissan Versas) they had listed on the website. I had even called ahead of time THAT SAME DAY to see if those cars were still on the lot, and was told that ALL the cars on the website (about 10 different Versas) were indeed on the lot. When I got there, I was told that they only had TWO used Versas on the lot, both 2010's (they had advertised a range of them 07-10). I drove one, and liked it ok, but I wanted to know the asking price so I could compare it to other options I had seen at other dealerships. The guy WOULD NOT tell me the price. He wanted to run my credit and come up with a monthly payment first. All I wanted to know was the price. I even specifically told him I would NOT be buying for at least a week, and had no intention of having him put a pull on my credit until I was 100% sure I wanted a car at their dealership. He then tried to trick me into signing the credit release sheet by saying "All your signature does is certifies that the information on the form is correct." I refused to sign it. They would NOT tell me the price of either car....they would only offer to run a payment proposal. He then recommended I get my husband/boyfriend/father on the phone so he could explain the process to him since I apparently didn't understand! I also specifically asked him if they had any other Versas on the lot, and was told NO, but I drove past one on my way out. I stopped to look at the window sticker and it was an '08 used Versa. He just wanted to sell me the newer, more expensive car. DO NOT WASTE YOUR TIME HERE!!

b290503

Jan 14, 2011

Horrible, horrible, horrible experience- this place is king of bait and switch! STAY AWAY! This dealership advertised a car reputable web sites at good price. I called the Texas Nissan multiple times and the phone would ring endlessly. Finally, someone answered and said they thought they had this car on lot and referred me to the used care sales manager who never returned my call. I drove to the dealership to see if the car was on the lot the salesman told me he thought the car had been sold on Sunday (in Texas dealerships have to be closed on Sunday). A few days later someone from the dealership called and asked me how my internet purchase experience went. I told the person calling about my bad experience and was told that someone would call and talk to me, well needless to say this never happened. Three weeks later this car is still listed on multiple webs at the same price, I find this strange since this car sold on a Sunday weeks ago. This dealership should be ashamed it shell games, bad customer service and dishonesty.

gtrman

Jan 13, 2011

Twice I have gone over when they assured me the cars on the internet were available and both times they were not. The first time the guy did not take me to the cars but brought me to an office and left for several minutes. He asked rudely and repeatedly if I was paying cash (I had a preapproved loan from my bank). I told him repeatedly I wanted to look at the car. I felt like I was being interrogated. He handed me 2 "guest" forms to fill out. I asked again to see the cars and that is when he FIANLLY told me they were both sold. I walked out. The second time I walked in and asked for the car and I was told it was sold and I RAN. Do not waste your time. I bought from Bankston NIssan in Lewisville - night and day difference.

Vera Sterling

Jan 1, 2011

I had been following a Infiniti G35 on the Internet and was pleased that it was still available on my day off. I live quite a distance from this dealership and called to see if the car was still available. My first call I gave a description as it appeared on the Yahoo site. The second time I gave ithe Vin number along with the description and was assured the car was still in their inventory. Since it was an 1 1/2 hr drive I didn't want to make the drive if the car was not available. I told both representatives of this. The last representative told me they would pull the car up and have it ready for us when we arrived.When we arrived we were greeted warmly and taken to the sales office. We gave him the description of the car and he left to check to see where the car was. He returned and I gave him the Vin number. This time he came back and said that the car was not there anymore. He then showed us a car that was a year older with 20,000 miles more and $8,000 dollars more than the car we had come to see. We left. On our way home we passed Grubbs Nisson and bought a car from them. They were totally upfront and without any "used car" pressure. I would avoid Texas Nissan of Grapevine like the plague but would highly recommend Grubbs.

williamrivera

Dec 16, 2010

has been one of the worse experience in my life this dealership not only dont explain exactly what the price is they also increase the price in $ 3,000 or 4,000 dollars more. they neve explain to you that the nissan bank dont give loans amount for under $ 7,000 and they put lots of warranties in the vehicle that match such amount. the manager of used cars never told me about this. after they offer to you the sky and the stars when you want to return or call for an explanation they kick your butt like piece of trash.it happened to me I drove from waco tx trying to return the car 3 days after the deal was closed and even when i called the next businness day they never gave the chance or was told that i have to be in person to return the vehicle when i spoken with one of the top guys in that dealership i was kicked out the office with no explanation at all.and the worse part this person said to call "manager." Please read this and never do businness with this dealership. ( still waiting for a refund check after a week when the finance advisor told me to get the check overnight )

Neli

Dec 8, 2010

POOR Customer Service on the service side. Sales may be good (don't know), but the rest of it SUCKS! I have been begging for anyone to go over my invoice of $900 after two weeks of no returned phone calls by the "designated" service assistant...well, guess what, he was no longer with the company, I learned after. His voicemail was still saying" You have reached Desmond...etc" The Service manager that calls with a recorded message at your house to say " Thank you bla bla, call if you have issues" well, I called him hoping he will live up to the promises on the recording. His name is Shannon Grape. Guess what he called back only after 4 days and three voicemails just to tell me, sorry I am busy I will call you on Monday and NEVER called back. I called back , I am not kidding, 10 more times. NOTHING! They only got $1800 from me ($900 paid by me and the rest covered by my extended warranty) Very disappointed and just feeling helpless about it. I work for Mercedes and this could never happen ...and if it did, someone would be fired. Customer is always first. And at the end I wonder if this was going to happen if I was a man.... I will never take my car back there. I wish I could give a ZERO rating.

cartwright

Dec 6, 2010

Texas Nissan of Grapevine listed a 2007 Altima 2.5S with 30k miles for $11,959 on various car shopping websites. We arrived at the dealership and test drove the vehicle. The salesman asked how much we would pay for the vehicle and we told him we would pay the asking price plus TTL. After playing the car sales shuffle, the salesman returned and told us they had $15,999 in the vehicle and if we bought it at that price the dealership would only make $15. I suggested that whoever is pricing the cars on the internet should be fired. After it was obvious to all concerned that we would not be purchasing this vehicle, the salesman tried to interest us in another car to no avail. I now know this is their way of doing business. As we were leaving, the salesman told me if I found another vehicle on the internet priced at their dealership to call him and he would tell me the real price. Their business practices may be legal, but I don't see how they could be considered honest. I consider it to be false advertising. They can apparantly get by with it because of the fine print concerning dealer add-ons, certification, etc. Based on the CarFax report the dealership had installed floor mats, VIN etching, changed the oil and filter and lubed the chassis, and performed a state inspection. I will not be driving the 100+ miles to have this dealership raise the price on the car I'm interested in and then try to sell me one that I won't even consider.

eznmyz

Oct 30, 2010

I recently leased a 2011 Nissan from Grapevine Nissan. To make this short, I visited the showroom on September 4, 2010. I was given a price based on my good credit with Infinity Financial, "tier 2". I told them I would need to think about it, and I would return the next day. I did not return until Labor Day. After approximately 4 hours of the dog and pony show trying to get to the "bottom line", I was told that I should have bought the car when I first came in, because my credit tier was no longer a tier 2, but had gone to a tier 4. Yes, I had the right to leave, but they convinced me, that it would only continue to go up. I leased the car, and the next day one of the salesmen came to my place of employment telling me they needed to change something on the contract and it was just minor, and I believe I made a mistake in having signed.After several attempts to speak with someone at Nissan/Infinity financial to discuss why my credit score went down overnight, no one would speak with me. I could only get through to a outsource in India and they said they were customer service and there were no supervisors. I called again, only when it had the option of press two "if you are a dealership", I went with that option. I was immediately connected with a very nice local English speaking person. They simply asked for my social security number and promptly gave me my "Tier 2" credit score. I of course had to say I was a dealership to get the information. After the woman gave me the credit score, I explained my situation. I asked her if she would testify to my score. She said, "Yes", and gave me her name and number. I was also told I would have 30 days to secure a new lease/purchase at the tier 2 credit score.Today, when this was reported to the Grapevine Dealership, Mr. Johnny Cantrell couldn't have been any ruder. I was appalled. The entire conversation was reordered. The man was so crazed I thought he was under the influence. I am sure no one would ever believe how this man treated me, but lucky for my sanity, the entire conversation was recorded. Would he have treated me the same way if I had a man with me?Yes, Mr. Cantrell, I could have walked away when quoted the higher price and should have. If any woman is reading this, I strongly encourage you to run or take a lawyere with you at the time of purchase.

KevinMayer

Oct 13, 2010

Ive been shopping around different dealerships to see which one has the best offer for the car I want. I finally narrowed down to selection and chose Texas Nissan Of Grapevine. They have more options and the financing team seems more knowledgeable compared to other dealerships. Biggest compliment for them is the superb customer service Ive received during my visit. Kuddos to that! I will recommend this dealership to others for sure!

Lynnn

Oct 3, 2010

The score for this dealership was completely different two days ago. We knew that going in, but wanted to look at a vehicle they had listed for 13,9. We knew we weren't playing around, I had to find a car. I had know the games, thought I knew better. This wasn't my first rodeo in buying a car. They DO NOT have any cars that you will find on internet for those prices. They have a hooptie line with very old cars, but nothing even close to what they advertise. They will get you in there and do the old style haggle with paper, cross out, and leave you hanging. You'll say you're only staying a short time, and they say you can't buy a car in five minutes. They spoke badly about another dealership that we were approved at. You can tell them what you WANT to afford,(15K is what we wanted to buy at) even though you have been approved elsewhere for more. It won't matter. They will bring a car up from the back and tell you what a great deal they can give you, but it will be WAY over what you told them you wanted to afford. (20K) They will keep you there for HOURS, for nothing, just running for one minute to do this or that. We knew better, and STILL got bs'd. If you've got all day and feel like the old school bs buying~ this is your place. We HAD all of the information for the cars they were listing~yet funny enough, those prices didn't include the certifcation for used vehicles. That adds another 3K. EVEN THOUGH THE ADS SAY THE CARS ARE CERTIFIED.

veryupsetcustomer

Sep 22, 2010

I will never buy a vehicle from this dealership.I bought a sentra here and it has been giving me problems 2 weeks into owning it.The stupid technicians keep on telling me that is how the car suppose to be.Really! A car suppose to give so much problems.Never me again.

Flatspot10

Sep 11, 2010

Logan was the best! He made our whole car buying experience easy and painless! Logan was very personable and was not pushy! If you go there ask for Logan he will defiantly make you feel like a guest and not just a paycheck...thanks Logan for all your help!

Texas Rangers1

Aug 29, 2010

One of the better experiences at a car dealership! As with a lot of dealerships, it is way to lengthy to purchasing a vehicle... It is a dealership that I will recommend or even purchase from.They have a great feature, that allows you to claim any dents or touch up at the dealers cost

capecodder5

Aug 28, 2010

Looking online I found a Nissan Sentra fully loaded l5k miles and very reasonable price.(11,495) At Texas Nissan 1401 West Hwy 114 Grapevine, TX Called to verify it was in stock.(all calls monitored for quality customer service) The operator suggested I make an appointment. I asked if the car was in stock she said "yes". She stated "If the car sells before your scheduled appointment we will do what ever we can to put you in another vehicle" Red flag!!! I asked her for the name of a particular salesperson to ask for upon my arrival.She provided me with no contact name....Instead I was issued a "secret" 9 digit number. She said "Just present the salesperson with this number and that is all you need. I took my title and a blank check as I planned to pay cash for the car with or without my trade.I drove the 32 miles to Grapevine where I was greeted with festive balloons tied to various cars on the lot.(Balloons... another red flag) I entered the used car dept and stood for a few minutes. I walked down the hallway and opened the back door to find two salesman standing in the shade of the building. I asked if they were salesmen? I told them what I was there for and gave them my "secret number." I could tell from their expression they had no idea what I was talking about. He looked on the sales board and in the inventory computer. No car fitting that description was in stock. He informed me that he thought it has been sold "But I have a 2007 with 46,000 miles I could show you." he offered. I explained I had driven the distance as I wanted to see THAT car. I politely thanked him explained I had enjoyed the 45 minute drive to Grapevine as I walked to my beautiful 2001 Honda with 113,000 miles, a few whiskey dents and bird poop burned on the hood from the intense Texas heat. I then called the 866 number ( call recorded for quality customer service) 3rd red flag! The operator sounded as if she was a 13 yr old girl waiting for her daddy to get off work and for fun she was allowed to answer the phone ( joint custody I am sure.) I offered my " secret number" for verification but she was no help. I then asked to speak to the internet sales manager. I explained my issues politely and he said " We will try what ever we can to get you in a car today" I explained I would enjoy the scenic drive back to Dallas to Trophy Nissan as I would be reluctant to do business with a dealership that had wasted my time when I had followed all of the necessary procedures to utilize my limited time on a Saturday. After returning home I went to Cars.Com the the posting of my dream Sentra. I entered a fictitious name and my phone number indicating I was a "doctor" and wanted to look at the same car for my "daughter who was in college" I promptly received a call on my cell phone. When I asked about the car I was told "it was sold but I have a few more I can show you". He then suggested the black one with 46,000 miles . Blah blah blah. I am actually happy that the car of my desires was not in their inventory as I would have slit my throat first before having to give any of my money to them. The best feeling I had from this experience is the satisfaction I got looking in my rear view mirror at that dealership TEXAS NISSAN 1401 west HWY 114 Grapevine TX 866-559-3413 ( remember all calls monitored for quality customer service) as I drove away with my blank check in my wallet and the title in the glove box of my old reliable Honda.

johndavid76

Aug 27, 2010

Be VERY careful when you buy from this dealership. My sister and brother in law purchased a car from them and have had nothing but a HORRIBLE experience. Started off with their website advertising vehicles on the site for one price and when you get there, the vehicle is a higher price because they added THOUSANDS of dollars worth of OPTIONAL equipment. The first car was of course "just sold" so they had to look at another vehicle which was of course more expensive. Financing was a total scam. They were told they could only secure financing through one place and ironically my sister just got a letter in the mail advising her of her dealership approval through Chase. (they didn't tell my sister about that one). Turns out they had my sister finance at a higher interest rate than what Chase was offering. (dealer gets more of a kick back for the customer signing on a higher rate).In anycase.....FALSE ADVERTISING ON THEIR WEBSITE!!! BEWARE!GET YOUR OWN PREAPPROVAL BEFORE GOING THERE AND DON'T LET THE DEALERSHIP OFFER YOU FINANCING.

wbarnes

Aug 27, 2010

This was my 22 year old daughter's first experience at purchasing her own car. She went to the dealership by herself and called with with information as it became available. At first it sounded like the salesman was trying to sell her something, anything, even a horse and wagon. I was concerned about her feeling pressured. In the end, she made some good decisions and Jordan gave her some good guidance. We had a great experience.

Krall301

Aug 26, 2010

The service was great!!! Very good costumer service. The sales person was very interested to please me with the car that I needed. He showed me some cars and let me try the one that I liked. Mr Brandon was very helpful and explained the process of buying the vehicle. He make sure I undertood everything. I'm very pleased with my purchase of a Nissan Xterra 2006.

brandyflores

Aug 25, 2010

Started out with leads that I found on auto trader and had to check them out. Showed up at 8:30 pm and started test driving with dustin and he stayed till midnight to help us close the deal. Derek stayed as well working out all the finance issues overall it was a easy and great experience I felt like they both went above and beyond to make sure we were satisfied I would defiantly recommend them. We managed to turn my hardcore ford loving husband into a Nissan fan! Total loving my pathfinder!

cflanigan

Aug 24, 2010

This was the first time I bought a car on my own and Brandon Vidal made the process very easy and not intimidating. Eventhough I was originally looking at an M35 which were all sold he convinced me of the G35 Sedan and I am in love with my car. I appreciate his hard work and friendliness and have already recommended him to a friend when she is ready to purchase her next vehicle.

kountryblak

Aug 24, 2010

My sister purchased a vehicle from Nissan of grapevine from Alvin Webb, so I went in looking to get the same great quality services. I called before hand letting Mr. Webb know that I was on my way. Speaking with Mr. Webb over the phone, I gave him an idea of what type of vehicle I was looking for. Mr. Webb had the vehicle ready for me to test drive. Even though I did not make a purchase, Mr. Webb treated as if I did. I will once my wife has decided on what toy I can get next, Mr. Webb will be getting my services.

clnelson

Aug 23, 2010

If you are looking to purchase a vehicle, look no further than Alivn Webb at Texas Nissan of Grapvine. He put me at ease...which is difficult...many in the industry don't take women seriously and/or try to take advantage of women. He was very knowledgeable. He addressed all my questions and concerns in a courteous and professional manner. While, I have yet to make a decision in terms of purchasing a car...if and when I do...I will definitely will be going back to see Alvin Webb!!!

Laura McDaniel

Aug 23, 2010

Stuart helped my son, Garrett find a quality pre-owned vehicle in his price range. Garrett was initially looking for a Nissan 350z for $9995.00 but when we discovered that it had been sold over the weekend, Stuart led us to a Mazda RX8. Stuart was very warm and friendly and worked to keep the price affordable for Garrett. Garrett is pleased with his purchase and we appreciate all of Stuart's attentiveness as well as the rest of the staff (detailing the car and financing options).

missy300072104

Aug 23, 2010

Mr. Webb was very nice, polite, and professional. A knowledgeable and skillful sales representative, yet flexible and willing to make a deal with me. The experience was great for a first time car buyer and will be recommending Mr.Webb for future car buyers.

Ms. Independent

Aug 23, 2010

I didnt find a car but i was very pleased with the service I recieved so before I make my decision i will keep mr. webb in mind before i do so...I didnt find a cash car but im waiting on him before I make a purchase. If everybody was this nice and knowlegeable car buying would be a piece of cake.

nrobbins

Aug 23, 2010

My car buying experience was awesome!!! I was able to get in and get out in the same day! The salesman was very friendly and knowledgeable. I will definitely consider using them again. This was my first time to buy a car. I was really nervous but the dealer answered all of my questions.

TeresaSuarez

Aug 22, 2010

This was my first time buying a car. My parents weren't able to come with me so I brought my brother along. I was a little scared of car salesman & dealerships, but Nathan instantly made me feel comfortable & at home. Throughout the entire process Nathan & the other employees I worked with took the time to explain every step & answer any question I had. I would definately recommend Texas Nissan & especially Nathan Glass to anyone that's looking to buy a car.

william48151

Aug 22, 2010

We went to the dealership looking for a car that we had seen online, but unfortunately they didn't have it in stock. Our "Sales Professional" Nathan met us as soon as we pulled up. He later explained that the car we were looking for was already sold, but promptly helped us find and test drive a different and better one. We then met with Garret and negotiated on the price and finally sealed the deal! All in all, a great experience.

jcooke

Aug 21, 2010

My family and I worked with Brandon, in the used side! He was very patient and a hard worker! I appreciate everything that he did for me and my family. He was very good with my young boys that we with me, he even made them balloons with faces! That made their day!! Thanks Brandon for all of your hard work! I recommend you to go see Brandon for your next car purchase!

VF

Aug 21, 2010

Salesman, Stewart, has bent over backward to ensure everything is right. He got the car in to get the fender flairs attached and a few other minor items taken care of. He even was able to get me a loaner car while the car was in the shop. Also, took care of providing me a copy of the scratch and dent repair policy that was left out of my package when I purchased the car.

Allen O

Aug 20, 2010

My salesman, Rico, was absoluely awesome! He and others spent a long time with my wife explaining all of the options so she understood everything nd fealt comfortable with her nw car! Very nice job and we will be back the next time we are in serarch of a great vehicle!

jennd1

Aug 20, 2010

Visited the dealership after finding the car listed on their website. Car was listed for $27,900 online, but when we sat down with Jason, the car's price magically grew to $32,000. TT & L, plus a really expensive carwash. It was obvious they did not want to sell us the car, when they gave us 3 monthly figures without ever pulling our credit report or considering our trade in.Pricing is deceptive, with ambiguous fine print. Poor contact initially. Attempted to contact dealership via email and phone for 3 days before someone called me back. Salesman did apologize and stated they were "slammed and understaffed."

Julias007

Aug 20, 2010

Obi was our sales person. As soon as we walked through the door,he took good care of us until everything was finalized. The service there is excellent and I would recommend this dealership to everybody.I love the car that I got,plus monthly payments fits my budget perfectly as a student.when I'm buying a new car I will be going back there.

Karlen09

Aug 20, 2010

PJ was very helpful and enthusiastic about getting us in a car that would fit our needs! He was friendly and wonderful! Gave us a GREAT price! Glad that we got to do business with him! I would definitly refer him as a salesman to anyone looking to buy a car!

KingNat

Aug 20, 2010

Miguel Hernandez was a very skilled salesman and very professional, he made buying the car an easy and fun experience. He also didn't push me into buying and made careful consideration in the cars he suggested to me. I will gladly buy any of my future cars from this dealership.

jeff728p

Aug 19, 2010

Salesman Nathan Glass was friendly, informative, and not pushy. It was very appreciated.Internet Pricing is mis-leading at best. They publish an internet price for a used car....the fine print says it doesn't include certification, then they add $2500 to the internet price for the used car certification. So you really can't buy it for anywhere near the advertised internet price. Deceptive advertising. You might as well advertise it for $1 and add $16,000 for certification. Is there any difference? Net result, you're not going to buy a certified used car for the advertised internet price. It just won't happen.I can't attest to whether all other dealers do their internet pricing this way but this is just plain bad sales practice. It doesn't inspire confidence in the dealership if you think you've been mis-lead. Lastly, I went to see a used vehicle they had advertised on the internet. It was gone. In fact, of the 6 used vehicles that I was interested in, NONE were present. Apparently they don't remove them from their website until they get paid for the car. Either way, they're advertising more vehicles than they have. Again, somewhat deceptive.

MBelle

Aug 19, 2010

My daughter and I came in looking for her first car. Immediatly we were greeted by the most professional salesman I've ever met. Right from the start he was asking not only myself but my daughter questions as to what she and I were wanting in her first car. He got our information and started showing us some option. He showed her all the features and took us on a test drive. When we got back he sat us down made sure that this was the car my daughter wanted and proceeded to show us the carfax and price. From start to finish the whole process took about two and one half hours. Nathan and the whole sales staff and managers made us feel welcomed and at home. I would recommend Texas Nissan of Grapevine to anyone looking to buy a vehicle. I liked them so much I came back and bought a car for myself.

treyna

Aug 19, 2010

Brandon Vidal was a pleasure to work with. He is very knowledgeable and super friendly. I had my children with me that were less than cooperative and he was so patient and helpful trying to keep them entertained during the process. Would definitely recommend that you go and see Brandon for your next vehicle purchase!

tmac141985

Aug 18, 2010

The service I received was amazing. Logan (my salesman) did his very best to meet all of my needs and made it seem to be his top priority. Nothing was too great or too difficult for him to do. I would definitely recommend this dealership and Logan specifically.

rrhom

Aug 17, 2010

I will be referring all my friends and family to Brandon w/ Texas Nissan of Grapevine. Brandon spent several hours w/ my wife and I was very knowledable of all the cars we drove that evening. He has a great attitude and I'm certain he will be an asset to Texas Nissan in the future. The Service Department is friendly and helpful, as well. Texas Nissan gained a customer for life w/ Brandon's hard work and dedication!

AlvaroF

Aug 16, 2010

I will definately highly recommend Texas Nissan of Grapevine to anyone considering purchasing a vehicle. Nathan was very friendly & took the time to explain things to me step-by-step. This was my 1st time to purchase a vehicle. My experience at this dealership was a pleasant one. I am also an active member of the U.S. Air Force & Texas Nissan offers an impressive military discount. I am completely satisfied!

ecnduati

Aug 16, 2010

The service I got was amazing. Logan and I worked on getting a good car and deal for almost 4 hours, he was very patient and professional. Even his manager stopped by to help and I got a 2004 Hyundai Tiburon at a good price, Logan even went above and beyond and personally delivered my car because I couldn't pick it up myself. It was a really smooth process and I'd definitely recommend Nissan of Grapevine and especially Logan Milne to anyone looking for a good car buying experience.

JWingate

Aug 16, 2010

I was impressed with Texas Nissan of Grapevine overall, especially Nathan. He was very knowledgable of the products, courteous, and on top of things. My experience at this dealership was slightly long & drawn out, but I was definately satisfied with the outcome of the deal.

bjones694

Aug 15, 2010

I had a very good buying experience with Logan Milne and Brian. Logan is very professional, polite and easy to talk with. Both of them worked hard to get me a good deal on my trade in and purchase of a used vehicle. There was a very long wait with other customers and very little office space. I do think the buisness could review some of their processes and stream line the purchase of a vehicle. I was there for over 8 hours. Working with Logan and Brian made it pleasant.

ARobertson

Aug 14, 2010

I was not able to buy, but the salesman Alvin Webb was very heelpful and patient. It was the best customer service I had ever experienced from a salesman. He was an absolute pleasure to work with. I would refeer anyone to Mr. Alvin Webb!! It made trying to buy a car not so hard.

kb29247

Aug 14, 2010

I was very impressed on my first trip to this dealership. I have not yet decided on what car I want to buy but I do know I want to go through this car dealership because of the sale rep that was helping my wife and I. I believe his name was Logan Milne. He seemed to be a person I would trust and that is hard to find at a dealership these days. He was very friendly and respectfull through the whole process. He did not push us hard when we were trying to make a decesion and because of that we will for sure be back. Thanks for the great serviceKeith

MattG03

Aug 14, 2010

Nathan was truly great. As a first time car buyer, I had a great experience and Nathan played a part in that. I would recommend this dealership to anyone. They will get you set up with a great vehicle and have you on your way. The whole process took me a total of 5 hrs - from arriving and picking out the vehicle I wanted to driving it off the lot. Thank you guys!

tr48557

Aug 14, 2010

I had a very great experience and he met all my expectations and more. I'm really pleased and satisfied with my car and will spread the great news. Beyond the sales experience and picking the car the finance department was very helpful and i was satisfied with the overall out come.

jslickman

Aug 13, 2010

Great experience with these guys. Brandon is one amazing salesman, great with pushy customers like myself. Didn't take long for us to all come to an agreement, and I got a beautiful car. I would recommend this dealership to anyone who wants a good selection of both pre-owned and new cars, with excellent service.

mflaherty64

Aug 13, 2010

Wow A great experience at a used car dealership!!!!Kudos to Nissan Grapevine and Special thanks to Stuart Simpson.I went in shopping for my 16 year old sons first car.I was greeted quickly by Stuart Simpson who set my mind at ease that he was notyour typical used car salesman.(How did he know what i was thinking Ha)He asked all the right questions about what we were looking for and the the price limit we had set.He found exactly what my son was looking for and never tried to push us into a car wewerent interested in.(we've all been there)The purchase of our new car could not have gone smoother From the moment we walked in until we drove off the lot, our experience in each department super.Thanks Texas Nissan of GrapevineWe WILL be backPleasure doing business,Melanie Flaherty

mm5471

Aug 13, 2010

Brandon was very knowledgeable and outgoing. He worked extremely hard to get a deal worked out that met my requirements as well as the dealerships. Very personable and approachable. Every salesperson should be as good as Barandon.Thanks Brandon!!!

besh9449

Aug 12, 2010

I went to the dealership not really knowing what I was looking for. I had totaled my car and had two days to find a new one. I worked with Stuart Simpson who was great. He showed me a number of cars and helped me really figure out what I was looking for. In the end, I drove off with a fully loaded Nissan Altima SL and I am very happy with my new car. Even better is that Natalie Suarez, Finance Manager, helped me get the terms that I wanted. Since I drove off the lot the dealer has contacted me several times to help with service, and just making sure that everything is okay. I have really appreciated the service and definitely recommend Texas Nissan to anyone looking for a quality car with great service.

johng83

Aug 12, 2010

My experiece with Texas Nissan of Grapevine was a good one. The selection (new and used vehicles)is great as are the prices. I was assisted by Logan Milne, he was very friendly and knowledgeable about his product. I would recommend this dealership to anyone.

AmishGuy91

Aug 11, 2010

I'm always hesitant about purchasing a car as the salesmen can usually be a bit overwhelming but I must say Texas Nissan is the first dealership I've dealt with since the Reagan Administration that made me feel comfortable. I'm the in market for an Altima and Logan has been very helpful in my search. He is an outstanding young gentleman and reminds me of the son I never had.

amp0166

Aug 11, 2010

I am always skeptikal of going to car dealerships. Logan was the first salesman to greet me and he was extremly friendly and didn't even seem irritated that the temperature was 104. He was extremely knowledgeable about every car I looked at. Logan was very trustworthy and had an answer to every question I asked. I am extremely impressed by the high level of service I received.I would DEFINITELY RECOMMEND you ask for Logan if you go to Nissan Grapevine.

goddies81

Aug 11, 2010

Brandon was wonderful, I have recommended him to everybody that has asked about my car or is thinking about buying one. Brandon right off the bat made me feel like he was going to give me the best deal possible. I started out trying to get the most simple Altima to be able to afford the payments but some how he got me in what I would call a dream car. I never thought I would be able to own such a classy car. Thanks a bunch Brandon!-Jennifer

hokeypokey

Aug 11, 2010

When I came to this dealership Logan was outstanding!I instantly felt like I was in good hands.He made it such a great expierience for me and i enjoyed it a lot.Logan's professionalism and wit made it hard to turn away which was my plan, but he got me in and I was going to buy the car if only my credit was exceptable.When I get my credit up I will definately come buy and in the mean time I am recomending him to everyone I know! Yall have the best sales man on the force in my opinion!

msjonesmaxima

Aug 11, 2010

I purchased an 06 nissan maxima from Ray Beavers. He was very helpful and knowledgeable. Although the car I wanted was sold they took the time and found the perfect vehicle for me. The sales manager Johnny Utah was especially helpful in working out my deal. Everyone was polite and spoke to me as I walked by. the owner of the dealership even came by to say hello! The finance department even got me a better rate than my bank that I have been with for 12 years. I would definitely recommend this dealership to friends and family.

Brittany Hass

Aug 10, 2010

OK so I totally have been reading all of these negative reviews about Texas Nissan and I have to disagree. My experience with them was nothing close to that, from day 1 when I bought my car from them in February 2004 I have had nothing but awesome encounters with. The sales process went smooth, they call me every now and then to check on me and my car and I bring it in for service and oil changes. The service department has always been quick even without an appointment and the people are soooo super nice. They will not screw you over with their service rates either. They have more than likely made a lifetime customer out of me and I always continue to tell my friends. Appreciate the hard work!

kris10bowman

Aug 10, 2010

Everyone we worked with was very friendly, helpful and made us feel like they were working hard to meet our needs. Nathan was very thorough and informative and worked to get us the best deal possible, Logan went out of his way to give us extra help, and Guy helped to make sure we were taken care of when he presented me with the keys. We had a very good experience there and will be recommending this dealership whenever possible. Thanks so much!!!!

Colleen Wolfe

Aug 9, 2010

I am a first time car buyer and I must say I received top of the line service with Texas Nissan of Grapevine. The people were great and their attitudes were great! The person helping with my car purchase is Terrance and he was able to get me the best deal possible. He treated me very well and made me feel like I was one of their most important customers. I have to mention also that Terrance helped me to get an extended warrant on my new car which will really come in handy down the road.

EchoLisa

Aug 9, 2010

Overall I had a pleasant experience and really liked working with Stuart. He was excited for me, which helped the process. It was my first time buying a car and I'm sure I paid too much for it... but at least it was enjoyable. He continues to contact me, which is helpful because I need some things fixed up on the vehicle (wish I didn't...but oh well).

dtoth08

Aug 7, 2010

My wife and I just purchased a new Armada from Texas Nissan. We had been looking for several weeks and decided to head out to Texas Nissan to look at their inventory. At first we were set on buying a pre-owned vehicle but did not see one that we liked on the lot. Therefore, we decided to look into purchasing a new one. Our salesman, Nathan Glass and Jordan, did an awesome job locating the vehicle we wanted and getting it within the price range we could afford. Gregg, one of the sales managers at Texas Nissan, was also very, very helpful during the process and we would definitely say that our car buying experience was a great one. Probably what I was most pleased with during the process was how nice and patient everyone in the entire dealership was. My wife and I could not find a babysitter for the day and we had our 2 year old daughter with us. We were worried at first about how she would act during the process but everyone was extremely nice to her and as a parent that truly meant a lot to me. I would definitely recommend purchasing a car from Texas Nissan. I would also recommend asking for Nathan Glass when you come to the dealership. He will make sure you are taken care of and happy with the vehicle you purchase. Thanks to everyone at Texas Nissan!!

truebree8

Aug 7, 2010

Great Dealership!!! They took all of the hassle out of buying a used car. They made me and my family feel at home. I hope everyone gets to meet Sales Rep. Brad Hagar and his Sales Manager Jake Piatt. They took care my family and we will be back again and again!

sandy2424

Aug 3, 2010

I was going through dealerships on your site to validate the accuracy of your rating based the experiences from others and see whether I had the same. I am pleased to say that it is right on the spot.These guys are crooks!!After extensive research, we settled on this dealership, enticed by their great online prices and drove 200miles to take a look. We called en-route to confirm the availability of some specific models we had settled on and this Logan guy confirmed the availability of three such models. Upon further elaborating our budget, continued on to state that we could work out a reasonable price especially given it was the end of the month.Well, we did get there and unfortunately, that's where the niceties ended. We found the models and test drove one of them before proceeding to get down to the numbers. The process that ensued was both shocking and depressing. Like most of the dealerships, they have a fine print disclaimer on each of their cars stating that the price does not include tag, and taxes ....yadi yada. We do know that taxed and some dealer costs are to be expected of any car buying process. What we did not expect was $4200 to be slapped in addition to the online price stating that the cars were certified, essentially forcing customers to pay for warranties on a car that is still under manufacturer's warranty. This is not that 150 point inspection that most places do, but the full extended 50000 mile. The manufacturer's CVT transmission alone has a factory 120,000 mile warranty. Why would they conceal this charge and make me drive 200 miles before disclosing this. Common courtesy would lead you to believe that you should to let a client know explicitly when a certain model they are looking for is beyond their budget. Instead, Logan and his cronies led us to believe we could get a specific vehicle in our price range (Mind you there were several other parties around Dallas that had the model for this price, and at similar mileage levels too).To make matters worse, these guys will lie just to get you to come to their dealership. They have over 10 extremely well priced vehicles on their website, as of today, yet when you walk in, they nonchalantly tell you that they are all sold, essentially a bait and switch tactic!!There are thousands of dealerships in Texas. I could have done without all the lies, waste of time and money.About 30minutes later in Dallas, a Honda dealer closed immediately on a deal after confirming the price we saw online, for $700 below listing price, and were both courteous and forthcoming; but that is a story of another listing.I just want to saw shame on Nissan of Grapevine. Your tactics are a disgrace, and you need to realize that the way you do business plays a role in your future business.

jaswright

Jul 26, 2010

The absolute worst experience that i have ever been through buying a vehicle. i have bought 12 vehicles in the past 8 years, and have dealt with some real shady people but Nissan of Grapevine is the absolute worst. my wife and i drove an hour and a half to the dealership because their online price $14,950. we get there and test drive the car and go inside to get started on the deal and the floor mgr comes and tells us that the price of the car is $20,230. ARE YOU SERIOUS? i made him pull up their own website to show him the prices and asked him how they could get away with advertising a car for 5 grand less than they actually plan on selling it for. the man became very angry and started being loud and talking to me like i was stupid in front of my wife that is 8 months pregnant. i told him that we were leaving because there is no way i would do business with someone that is so shady and he begged me to stay. after arguing with him for another10 mins (not even about the car but how you are supposed to conduct business) then my wife and i walked out. this guy became so angry that he let out a yell and threw something on the ground and made so much of a scene that everyone i the place turned around and looked at him and laughed. then he came marching after me and stood as close as possible to me and got in my face and try to intimidate me. i actually thought the there was a possibility that this guy might try to hit me! not exaggerating!! i wasnt the only one that day that was treated like that. when we first walked in there was another customer arguing with a group of people in the middle of the store. i dont know for sure what it was about but it was something about him getting ripped off!CROOKED DEALERSHIP! HORRIBLE PEOPLE! WOULD NEVER RECOMMEND!

Nicole1904

Jul 26, 2010

My overall experience at Texas Nissan of Grapevine was AMAZING!!! I'm sure I wasn't an easy customer at all and never have been, but Dwight Walker made sure he took the time to make sure I got what I wanted and within my price range and was very patient and kind throughout the whole process. I had a tough deal for Dwight to work out, negative equity in my current car but really wanted an SUV with no down and a monthly payment within the same range, he got a few people working the deal with him, but finally he was able to make it happen. Dwight Walker went above and beyond! Dwight sold me a car back in 2006, I was extremely impressed with him then, and even more impressed with him now. I feel the worst part about buying a car is going into that finance office, however, Nancy Suarez made the process seamless, she explained everything didn't try to make me buy a warranty or package I didn't need, she was looking out for my best interest and didn't try to make me pay for something I wouldn't need, this was the first time I have ever worked with Nancy and I was impressed by how she took the time to explain everything to me instead of throwing paper at me and asking me to sign. I would highly recommend Texas Nissan of Grapevine to anyone and everyone, every person I meet and dealt with that day was fantastic!!! I have recommended a few people to Dwight and everybody has been extremely impressed with him. Oh and I love my new Pathfinder!!!

mrsevans216

Jul 11, 2010

Great service. Nate our dealer was great he didn't force the sale or make us feel uncomfortable. My only complaint is that they don't let that poor man wear polos due to tattoos. Its Texas people and hot!!! Seriously great service! Would recommend to everyone

latinabrey

Jul 8, 2010

I want to thank Nathan Glass for all the time he spent with us!! A Very helpful sales man and I love that he was able to get me in my DREAM car at the payment that I said I really wanted to be at! Nathan ROCKS!!! Thanks to Josh for making sure I new about all the things my car did before I left the lot!Becky Martinez-Smith

hnphan

Jul 6, 2010

Jonny was so rude to my father and I. Not only did they not have the vehicles that were posted online, but after we saw other vehicles and made an offer, the sales manager came out and was rude to us. He did not want to negotiate a deal for the used vehicle and said we were wasting his time. He also asked my father, "well, how many businesses do you own becuase I have 89 of these dealerships." What kind of person says that. This was the first nissan dealership we ever visited and will never visit this one again. Beware!!! Certification is not included in the price printed online. That would be an extra $3-4K added to the eprice!!!

ataylorfarrell

Jun 8, 2010

Dustin went above and beyond to ensure that we were able to get the BEST car for our budget! We were comfortable on the lot and allowed the time to browse the cars available before making a decision what to test drive. We weren't pressured into looking at cars that did not fit out needs. Texas Nissan of Grapevine helped us get great financing and listened to my concerns and met them.

RLueke

May 16, 2010

I went to this dealer with specific needs and objectives. This is the first time working with a dealership that I felt my needs were met vs. having to negotiate and defend them against what they were trying to get out of the deal! Garrett and the financial dept. worked together and got me into the car I wanted and out of the dealership in time to surprise my husband with his Birthday gift. Everyone was up front, straight forward, and cooperative. I did not feel like I was swimming with the sharks but that I was working with a team, and our team won cause we played well together!

msjmsj

Apr 25, 2010

I was very skeptical about going to this dealership because of the reviews I read on this website. But it was one of the closest dealerships to me and they had a few of the Nissan Rogues I liked. The price they quote is not the price you are going to get but I did get them down to close to it. I worked with Guy and Chris and they were both very nice and not too pushy. I did end up buying the car and will definitely be going back when I need to.

jwmartin29

Mar 28, 2010

This was by far the worst experience of buying a car that u could possibly imagine. I met up with my wife and sister at the dealership after they had found a car that my wife wanted. They had been at the dealership for over two hours before I arrived. The sales people were very rude and did not have very good business ethics. We test drove a vehicle. The car was good but, after further inspection of the vehicle we noticed that the car had considerable rust damage and all around paint damage. We proceeded anyway to find out if we could purchase the vehicle and work around the damages. Although ugly were very fixable. They tried to tell us that our trade-in vehicle had a dirty carfax report, which we knew was a total lie because we had pulled the report before ever going to a adealership. Then they tried to gain personal information which they do not need to tell you numbers on a car. When they figured out that they could not fool us with there amateur car sales tricks they became very rude and hateful towards us. So in my opinion, this is not a dealership I would recommend to anyone. Our experiences there almost ruined us even thinking about trading our vehicle. Also in the stages of coming to numbers. They tried to pull a 3100 dollar certified fee on the car. My thing is why if they have a car on the lot that is supposed to be certified, why are they trying to charge an extra 3100 to their new potential customers. Seems like someone is trying to line their own pockets.

jcantrello

Mar 18, 2010

Just barely avoided a scam here. They tried to charge me a hidden $3100 for "certification" on a $9500 used car last minute. They tried to speak in financing terms instead of cash terms to try to confuse us. It was very obvious that they tried to hide this charge. Seconds from closing, I asked the salesman to repeat what he said three times, then had to take the pen into my own hand and write it out only to have them avoid what I was writing and talk about how wonderful certification was.. which may be true, but it wasn't optional, therefore our 3 hour visit, drive down there, negotiations, etc were all wasted because we never knew the real price. The internet sales guy, Dustin, seemed to get it, his demeanor and facial expressions gave it away. I've very keen on those things. He never said it out loud and wasn't about to question his boss.Once we realized what was going on we decided to walk. Then in a last minute attempt to save the sale the owner, Johnny came out and spoke with us for the first time and thought a good idea would be to be rude to my wife and question my intelligence. Then tried to pretty much get in a fight saying that I was insulting his integrity, etc, etc. Everyone was watching. He asked "what can I do to sell you the car"? We said, "give us the car for price it's listed for online, plus tax" ...They couldn't do it.

Rodriguez76209

Mar 18, 2010

Just wanted to let Texas Nissan now, that Ian was very helpful and quick about gettig the deal done and gettig me into a new 2010 Nissan Maxima. I have referred friends and family members to Texas Nissan of grapevine. I will be doing more business with them in the future.

dontgotonissanofgrapevine

Mar 15, 2010

I went in for what I thought was a great internet price and ended up getting lied to, misled and ripped off! The price was listed at 14000. I went in, test drove it and went to crunch numbers with the salesman. I had 5000 to put down on the vehicle and wanted to stay under 15000 after all fees and add ons. They got it to 15700 which I agreed to and it was downhill from there! I signed papers and as a first time buyer asked a lot of questions, but misread the paperwork which they were expecting I'm sure. They ended up charging me full sticker price of 19000! So once I realized my mistake I tried to rectify the situation. I called 4 different people and left multiple messages, it took a week to get a hold of someone and all they did was point fingers at each other over thwe multiple mistakes. They refused to give me an itimized list of what was included in the car price. I set up MMP insurance for oil changes and it took them a month to even turn in the paperwork! So when I needed an oil change I had major problems. Same goes for my smart note. I gave them my bank info to withdraw money every 2 weeks. My first payment was over a month after I signed paperwork and I was told I had to make my first payment myself! They took almost a month to get that in too! They are full of promises but don't deliever. They are shady and deceitful and full of excuses and lies. I regret buying from them bigtime!

traywill

Mar 6, 2010

HORRIBLE dealership. In the year 2010, one would assume you could easily purchase a car online via the internet. I find the car I want with Texas Nissan that is fairly priced which leads me to contact them. I hear back from Brian in the PreOwned Dept and he won't specify if the vehicle is available or not but "there are 3 of them". Today, after driving 40 miles 1 way to the dealership, the salesman said they didn't have any in stock but even worse, the $14,995 "internet price" doesn't include their certification price which would "add about $3,000" onto the price of the car. Not that $17.9 was out of my price range, it's just the fact that EVERY vehicle on their Web site lists the "internet price" with me knowing that tons of ppl come in there due to the bait only to find out that the car isn't available but even worse, was really never available at the price that was offered online.Because I work in a legal marketing role, I'm quite aware of Terms & Conditions so I ventured back to the Web site to see where I went wrong:The prices and incentives shown above may vary from region to region and are subject to change. Inventory is subject to prior sale. Vehicle information is based on standard equipment and may vary from vehicle to vehicle. Please contact us via phone or email for specific vehicle information. All prices plus tax, title, license, dealer adds and documentation fee. Any discounted prices may include rebates.Buyer beware, "Fees" can range up to $3000 per vehicle for Nissan certification (which doesn't get you anything like BMW Certified Pre-Owned will get you)...just a stamp on paper that says it has gone thru the Nissan shop and they'll cover your powertrain up to 100,000 miles.Jason, their preowned sales manager, says they're just "trying to be competitive but not deceitful in tehir marketing practices" but of course, honesty is somewhat of a gray area for most car dealers. Your money and time is better spent at a dealership that doesn't involve Texas Nissan of Grapevine or any dealership that adopts comparable practices.

cmantx

Feb 18, 2010

I arrived at this dealer with an internet listing from cars.com. They had the car, matched by stock number, listed in the ad in inventory. I stated to them that I wanted the car. As soon as I said I wanted it, the internet sales manager came back with a near sticker price deal. When I questioned the price as listed in the ad, I was told that a) they keep all the rebates (even though the current rebate wasn't in effect when they listed the price) and b) there was $1,500 worth of dealer installed options that weren't included in the price. The internet listing was the only reason I drove to that dealership. There are other dealers closer to my house that I could have gone to.Not only would I not recommend this dealer to anyone; I would warn anyone who asked away from going to this dealership.

inmarin1

Jan 28, 2010

Just the worst Dealership I have ever been to, I feel I was treated like an Idiot by the staff, did not feel that the management knew at all what they were doin, and it looks to me like members of staff have been writing reviews on this dealerhip. NOWHERE near a 5/5.

keycool1

Jan 3, 2010

I spent a great deal of time shoping for a used car after mine was lost to a bad crash in the snow. some dealers did not work with me. when i called texas nissan of grapevine chris cummings stated he had the car i looked at on line and would be working late. when i made it to the dealership he not only had the car i viewd on line. he had my deal all ready to go. after more then a week in a rental car in and out of car lots i was really happy to run into a pro.

babyshug

Dec 31, 2009

I highly recommend Texas Nissan of Grapevine to anyone interested in purchasing a vehicle whether it is used or new. The entire sales team all the way to the financing team worked VERY WELL together. You can definitely see how they all care for the buyers and help each other out as a team should be. The salesmen/saleswoman work hard for the buyer. Dustin was our salesman and he was very knowledgeable of all the vehicles we inquired about. He also gave advise on the ratings regarding which car is rated safetier vs the other. He provided information about the vehicles without us having to ask question after question after question. Dustin definitely knows about the vehicles that are on the lot. Even during the test drive, he continued to tell us about every gadget, etc...that was in the vehicles. He was very honest. When it came down to purchasing a vehicle and we explained the difficult finance situation we are in, he and the finance team worked out a deal to what we could afford. Mr. Dwight, "Mr. Utah" (sorry, can't remember the first name), and the main honcho boss man all were very nice.Maria in the finance department is EXTREMELY knowledable and knows how to treat the buyers during the closing phase of purchasing a vehicle. She is kind,courtious and very friendly.To you fellow American Buyers: I tell you, THIS IS THE PLACE TO GO to purchase your next used vehicle. They will work with you with YOUR best interest in mind.

Majorsdaddy

Dec 18, 2009

Pretty simple...guys walked around real fast to work hard for us. Friendly and they had a real good process. I would definitely recomend Texas Nissan of Grapevine. Texas Nissan of Grapevine did a great job! They also will give me $100 for anyone that I personally send up there. Thought that was pretty neat.

lonesurvivor

Dec 11, 2009

I purchased a Certified Pre-Owned Altima from Texas Nissan of Grapevine and I have to say I was very impressed. I went to many other dealerships before going there and I was getting very frustrated w/ sales people in general. Most sales people I met either didn't know the product or were very pushy. I understand sales people want the sale that day but when I went to Texas Nissan of Grapevine I met a sales person (Ray Beavers) who seemed to take a different approach. He was very personable and not pushy at all. He listened and tried to help me make a good decision based on the information I gave him as to what would work best for me. He didn't push me into buying but rather helped me to weigh my options. He's been w/ Nissan a long time and I appreciated his courtesy approach and his knowledge of the products. He let me take the vehicle for a few hours to think about my decision away from the dealership so that I didn't make a rushed decision. That was very helpful.I learned that Texas Nissan of Grapevine is under new ownership and they seem to really care about their customers and seem be building a great dealership from the ground up. I met most of their managers as it is customary for their managers to come meet their customers. I met Chris Tatum, Johnny Utah, and even the new owner Johnny Cantrel. Thank you all for a great experience...I will definitly refer my friends and family to your facility.